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Mandarin Oriental - Boston in Boston, MA

Mandarin Oriental - Boston in Boston, MA


Awarded the esteemed AAA Five Diamond Award rating and the coveted Forbes Five-Star award for our Hotel and Spa, Mandarin Oriental, Boston adds another fine facade to undoubtedly one of the most desirable addresses, on Boylston Street. We are connected directly to the Prudential Center, home to the city's premier businesses and boutiques. This hotel redefines luxury blending the simple beauties of Oriental style with Bostonian elegance.


Company Info:

Rating: 4.17

Address: 776 Boylston St, Boston, MA, 02199

    Hotels in Boston, MA



    Comments (63):

    1. Aaron R.
    I went here thought it was just wonderful. If you can afford it it is great and they treat you like a princess.

    11/04/10 | Link | Rating: 4.0
    2. Serena D.
    the lounge is great! and I loooved the chocolate cheesecake there!!! will definitely go back!!!

    06/06/11 | Link | Rating: 5.0
    3. Cosmo X.
    No scumbags in the lounge , just some wanna be's and people either with money or wishing they had money.... Had to stand around.. No treal big..

    08/12/08 | Link | Rating: 4.0
    4. Adam B.
    What a relaxing experience! I have not been vey happy with the spa choices in Boston until now! I feel like I have found a place more like the spas in new York city and LA. I am getting my haircut at the salon next week and look forward to that too!

    25/03/09 | Link | Rating: 5.0
    5. Christine M.
    For my first time staying in such a posh hotel, MO definitely set the bar very high.  The staff was very helpful, room service was very efficient and the IRD food was simply amazing.  Was a little disappointed in the finer details liked chipped soap dishes, someone else's hair stuck in the bathroom door handle and the wastefulness of the amenities....is it really necessary to totally replace everything when the room gets made up?  I would definitely stay again, even if it is only for the cloud soft beds and room service!

    02/01/12 | Link | Rating: 5.0
    6. Mark W.
    You truly get what you pay for with this luxury hotel. My wife and I couldn't understand how everyone on the hotel staff seem to know our names. We walked off the elevator and someone on the staff greeted us by our last name when we walked by the front desk the staff greeted us again by our last name the same with the valet and bell desk. That was a first. We joked that they must have face recognition camera throughout the hotel... The room was amazing and the bed was the most comfortable either of us have ever slept on. The hotel lounge closes early (1am). Great location.

    30/01/10 | Link | Rating: 4.0
    7. Bette M.
    The Spa at the Mandarin Oriental

    First off I have had my share of spa treatments in some very fancy- smanchy establishments: Canyon Ranch in the Berkshires, The Fairmont in Bermuda, various places on Newbury St., among others...what sets the spa at the Mandarin apart is both good and bad.  I shall start w/ the not-so-good news:  Can you say bring your wallet and it better be FAT?!  Basically, the services there are more than double what you'd pay anywhere else.  Now I will tell you why I didn't mind afterall was said and done...First off, it was about as luxurious, in a subtle way, as one can get.  Upon arrival I had my snow boots briskly removed and simultaneously handed some delicious smelling and tasting tea in a delicate tea cup.  I immediately noticed that the exquisit wood flooring was entirely heated....yes, HEATED.  Talk about pampered.  My feet tend to get cold easy, this was over-the-top.  I had a facial treatment scheduled and it was my lucky day because I received a beautiful rice papered coupon in the mail a few days before my scheduled service, for a complimentary half hour service of my choice.  YAY!!  I picked a salt body scrub to go along with the facial, which would pretty much take care of my entire body.  I arrived early enough so I could check out the facilities -- do this if you ever go, it is quite a spectacular scene.  A few of the highlights included: a shower complete with approx. 8 shower heads where one can choose their "atmosphere" of tropical rainforest, thunder storm, arctic blast, spring showers.  I experienced them all w the excpetion of the arctic blast (no cold showers for me, thanks).  The tropical rainforest felt JUST like you were in one, complete w music and a light show.  The steam room was very steamy (others I have been in have been weak) which had different colored lights blinking, creating a very zen-like experience.  The jacuuzi I didn't go in, let's just say I don't really care for public jacuzzi's, but it was huge!!!
    The servies themselves are an hour and 50 minutes long, so in essence the price was no longer as much of an issue for me since you're getting double the time.  The facial consisted of the finest smelling lotions and potions I have ever witnessed.  I got one of the best scalp massages ever.  By the time I was finished I felt like I was as close to heaven as I could get with every one of my senses alive and kicking (in a zen-like way of course).  I also noticed that I was the only one in the place, which made me feel like I practically owned it.  The massage tables are also heated with a rock garden of smelling oils placed on the floor directly underneath the head rest, so that your nose is also participating in the "event".
    Do yourself a favor and treat yourself to a service or two, esp during these winter blues.  It was an exquisit treat for myself and I'm worth it. ;p

    03/02/09 | Link | Rating: 5.0
    8. Beth T.
    had dinner there price not bad food GREAT a must!

    08/01/12 | Link | Rating: 4.0
    9. David G.
    Stayed here over the last weekend. The hotel is brand spanking new, which is a plus in a town of old dirty 5 star hotels. The staff was unbelievably attentive. I booked through american express and was promised an upgrade to a suite, however this wasn't the case. I'm not sure whos fault that was.

    my only complaint is the heating system is super effiecient and even though it was turned to 66 we were still melting in our room.

    The rooms are beautiful, all frette linens and the bathrooms are tremendous. Overall I think this is a diamond in the rough, once the minor kinks are worked out this will be a 5 star experience. Definately worth the price.

    03/01/09 | Link | Rating: 4.0
    10. Stephen C.
    Another stop in our day from window shopping on Newbury street. I work for a competitor and wanted to see what this spot was about. So, let's face it, Mandarin built a great stage for their guests: the bar, the restaurant, rooms, amenities and spa all with the highest level of interaction with a top flight product. You won't go wrong with anything here but you certainly will find other products out there that will compete easily and perhaps even exceed The Mandarin's standards.

    28/03/10 | Link | Rating: 4.0
    11. Michelle L.
    I like to go here and sit by the fire. That's it. So if you want to sit by a fire and make phone calls, hang out here with me. :)

    26/10/10 | Link | Rating: 4.0
    12. Alison F.
    This is a review for the restaurant only; I haven't stayed in the hotel.
    At the Prudential/Hynes/Marriott/Sheraton complex for a big conference this weekend, was trying to find a place to eat where conversation wouldn't be constantly interrupted by greetings from other conference attendees saying "Hey, there, you-person-who-I-know-I-know-but-whose-name-I-can'­t-remember, how are you?!?!" Snuck into the Mandarin Oriental with an entrance that is hidden so delightfully within the mall that I can't believe we found it.  Dining room empty.  Not sure how they stay in business.
    Coffee was amazing; beet salad was very good with a very generous helping of goat cheese.
    The only weird thing: they brought a jar of pickled cauliflower with the bread instead of butter, and forgot to explain that it was their "specialty of the house" -- a different pickled vegetable every day!  Which led to an unpleasant experience on the part of my friend who thought it was butter.  Ew.  But otherwise fine.  Very pleasant hidden gem amidst the chaos of the largest indoor shopping extravaganza in Boston.

    07/01/11 | Link | Rating: 4.0
    13. A S.
    This is a review for the lounge only. My two friends and I went on a Sunday night for drinks and a light supper to celebrate my birthday. It wasn't too crowded and we had our pick of where to sit. After about 5-10 minutes we began wondering when someone would come over...finally the server came, she was very nice and took our drink order. After a GOOD 10 minutes she finally came back with our drinks and apologized for the wait; she was about to run off when we stopped her to put our food order in. It soon became apparent she was the only server working (there was another person we saw on occasion, but she didn't seem to be helping much). After 15-20 minutes our food came. It was all good...oh and did I mention expensive? Not that we didn't expect it to be,  but we also figured it would come with good service. so needless to say our fancy night out at the MO was an over-priced disappointment. The server did her best to remain cordial and not appear over-worked, but for what they charge per night, they should make sure they are always well-staffed. In my opinion, the level of service we received was unacceptable. My husband and I often stay at the Boston Harbor Hotel, and I plan on keeping it that way.

    30/04/12 | Link | Rating: 2.0
    14. Laura P.
    Lounge/Bar at the Mandarin

    Apparently hotel bars are in (bond, liberty, minibar) so this is another option for those on the hunt for a place to go hob nob with boston socialites. I found this place to be nice, but a bit less trendy/cool than the places listed above. The vibe is too corporate for my taste, but is probably a great spot to grab drinks right after work - I'd give it 4 stars if that was when I went, but alas, I was there on a Saturday.

    The crowd was a bit older and the prices a bit higher, but overall a similar experience to other hotel bars/lounges. I sat at the bar with a group of about 15 and we hung out for a couple hours and had drinks. The bartenders were both really nice and kind of sexy I must say, they definitely flirted my girlfriend and I into staying for a drink longer than we probably would have if they weren't there.

    The bathroom is like 2 miles away in the lobby which was kind of funny and the bouncer forgot my face or something and gave me a hard time getting back in (a line had formed while I was in the loo.) Once that little mishap cleared up, it was back to the bar and a good time with my friends.  No big deal, but not my favorite spot in Back Bay. There is a lot to compete with in this area, and they just don't rise above the rest.

    oh yeah, and i think they make their staff where vests - like aladdin carpet vests - thats just mean ;)

    05/02/09 | Link | Rating: 3.0
    15. Caesar R.
    The entire experience was 7 stars compared to only being allowed to enter 5 here and I am not just providing SHILL, it truly was amazing.  From the moment you pull up to the moment you leave, CUSTOMER SERVICE did not miss a beat.  Each and every person was friendly and courteous and helpful.    I am only going to review the room and the service.  Everything else is still top notch including the spa.  

    The room was enormous.  Much larger than my tiny 1 bedroom here in NYC.  There was a hallway for the entrance to the room, I mean what hotel room has a foyer.  Granted, we got upgraded since the girlfriend is in the hotel biz, but WAY TO GO HONEY!  As you round the corner in the hallway there is a bathroom off to the left with a rain shower, soaking tub, sink and toilet that is enclosed behind the mirror above the sink.  The product in the bathroom was perfect and nothing was left out, including a shaving and toothbrush kit.  I guess at this level of luxury there is really no need to have to ask for those items if you forget.  

    The main room was approximately the size of a tennis court.  Giant flat screen tv on top of a modern dresser and a king size bed with Frette linens (Super Luxurious and Comfy).  There was a sitting area and a desk as well in the bedroom area.  

    Honorable mention to the spa and the gym at the Mandarin as well.  The steam room was complete with crystals and led display as well. No treatments were purchased, but the use of the spa was particularly nice.  The shower with 4 different experiences was pretty cool (Artic Mist, Body Spray, Tropical downpour and one other) and the big jacuzzi proved to be very relaxing.  

    Well, if you ever get the chance I highly recommend staying here as the level of service is unparalleled to any other hotel/resort I have been exposed to in my travels.  ROCK ON M.O.B.!

    30/12/08 | Link | Rating: 5.0
    16. David H.
    Mandarin Oriental Boston finally opened October 6, 2008. It is quite spectacular with it's beautiful design. The richness and elegance bring a new standard to the Boston Luxury Hotel scene. It is modern classic which the Ritz Carlton Boston Common tried to do but failed in comparison. All Mandarins Hotels have great design and professional service. The addition of Mandarin Oriental Boston raises the bar up and will compete directly with Four Seasons Boston.

    The grand lobby and expensive materials though out the hotel are all very well done inclusive of the lighting and small details.

    On my three visits to the hotel and seeing the various rooms and suites which are all beautifully appointed. They have a complete spa and health club which all are well designed and equipped.

    The staff are all friendly and still need training but that is a given for a new hotel opened just days ago.

    Definitely a great place for special occasions and great location as it is attached to Prudential Shopping, Copley Place Shopping, close to Newbury Street Shopping, many restaurants and it's own M Bar & Lounge at the lobby area. You really can't go wrong staying here accept bring your American Express Black Card.

    09/10/08 | Link | Rating: 5.0
    17. Peter M.
    Very nice hotel. I usually stay in $$ or $$$ hotels, and this one was a solid $$$$. So I can't accurately compare this hotel with similarly priced ones. But  I have to say, it was a real treat. The room was well stocked with everything we might need. They served us a lovely welcome tea, and every employee we encountered treated us with an easy graceful friendliness. My only slight disappointment was that there was no coffee maker in the room.

    25/09/11 | Link | Rating: 4.0
    18. Simone G.
    The Mandarin Oriental is a Ferrari Enzo with some minor door dings; a masterpiece of a hotel that cut some small, detailed corners. But only the most discerning would notice, and by no means does it veto the prestige and caliber of the hotel.

    Preface this by  mentioning the obvious, the Mandarin Oriental is superb; the layout, the door service at the curb, the decor, front desk services, cleanliness, those are all spot on and in no need of detailed break down here. They nailed all the obvious requisites of a four star hotel. Bravo. Other perks include a gorgeous view of Boylston street, and they bring you a hot pot of wonderful tea upon check in.  Also worth mentioning is that the elevator allows access only with a room key, a perk which I always appreciate so you don't have randoms wandering around the halls.

    I want to stress that the  metaphoric door dings did not detract from the experience whatsoever, but, that said, it is within the details which distinguish the good from the great, and the great from the ultimate:

    To elaborate, at one point I wanted to plug my ipod in to the dock on the nightstand, but for the life of me, could not find the remote to operate it. We had just checked in, so it seemed unlikely that we had misplaced it. After scouring the drawers and looking next to the TV, on the desk, etc. I gave up because it should have been way more obvious to locate and I was concerned with other priorities. And, come to think of it, if it was one of those "conveniently operate the ipod dock with your TV remote set ups, but only learn that detail my browsing through your Welcome Guest binder... ", that is a total strike. I want technology, but I want it simply and logically. It never turned up, even the next day when I looked in full daylight. I felt this should have been on the maid's checklist to verify that it was, a) present, and; b)  in a logical place, like say, err, I don't know, next to the dock. (If there was in fact a separate remote)

    Missing remote aside, this brings me to another oddity, motion detecting lights that didn't detect motion and are oddly synced and paired with seeming illogic. We wanted just the bathroom light on, but it also triggered the nightstand lights. We tried obvious combinations of manually turning lights on and off, to no avail. Not wanting to waste too much time on this, we abandoned our effort to attain superficial mood lighting and killed all the lights all together  and opened the curtains instead, letting the city lights of the summer night sneak in. Done. Bona fide mood lighting attained....

    (Suffice it to say that obviously, I could have resolved both issues by simply picking up the phone and requesting a replacement remote and a copy of "Motion Detecting Lights for Dummies". This was something I did not feel like doing however. I felt like it should have been done for me prior to check in. I was not at a Holiday Inn truck stop, I was at the Mandarin Oriental, a hotel, per my stay, still striving for the "ultimate" title, but far better then its greatest competition.)

    25/09/10 | Link | Rating: 4.0
    19. Alena K.
    loved my stay at the mandarin
    my room was beautiful
    room service was a 10/10, the staff was so accompanying, the breakfast was delicious.
    the location is also a major plus!


    28/12/10 | Link | Rating: 5.0
    20. J L.
    I was looking forward to their arrival....MOB has a small, stark, & cold lobby, their outsourced valet parking service charged me for 1.5 hours even though I was only there for exactly 50 minutes...They apparently calculate it manually and made a mistake...?

    This is not The Four Seasons, and lacks the views, the warmth, and easy pull in parking.

    Instead, here you have an array of confusing bars & restaurants with further confusing enterances.

    At first glance, It's unimpressive, maybe the rooms and Spa are worth the trip I don't know...

    1/11 I've added two more stars to my first review after more experiences which were very positive, I attended a function there and was very impressed with their catering and presentation.

    16/12/08 | Link | Rating: 3.0
    21. Priscilla C.
    The BEST hotel in Boston!!! Excellent service, the Spa is incredible! Great place to stay, host an event or simply dine in any of their fabulous restaurants! I wish I could give them SEVEN stars!!!

    28/08/11 | Link | Rating: 5.0
    22. Andie C.
    A relatively new hotel considering how old and established other hotels are. The Bay Back area in Boston is one of the oldest enclaves in the country. This is where ladies used to walk around with parasols a few centuries ago. It is an amazingly beautiful place that introduces you to New England like no other city.

    The hotel is luxurious and comfortable, but they don't quite have the level of personal, obsessive service that the price and location demands. The hotel industry is something my husband follows professionally. We know that most of the customers at hotels like Mandarin are repeat customers. Hotels essentially have to let themselves be stomped on to provide that feeling of lavish groveling. They have to turn their heads away when they see something perverse and weird. Trust me, I have heard enough hotel stories from friends to make anyone's teeth fall out. But a real hotel controls the the gossip and does not stick their head out.

    I hope Mandarin reaches that level. It is really a jazzy, modern hotel, the kind that is cropping up in the San Francisco area. I feel out of place and old when lamps are turned on when you clap and the shower is automatically turned on when you open the shower door. It makes you feel 5 years old to feel up the walls for a light switch to discover that it's all automatic.

    20/10/09 | Link | Rating: 4.0
    23. chet s.
    Mandarin Oriental is known for its spas worldwide so I was very excited to try out the Spa in the newly-opened Boston property.  This is definitely a 6-star spa!!!  The interiors are what you would expect in an upscale spa, but in keeping with its Asian heritage, the Mandarin's is zen-like.  What I loved about it was the very Asian service -- not pushy, not over-the-top but quietly attentive.

    I had the Commonwealth Comforter, which was an hour and 50 minutes.  My therapist was a Thai lady named Ganitha -- she had a wonderful touch with her hands.  The treatment itself was exquisite  -- it really addressed my skin dryness that I tend to get when the weather gets cold.  Ganitha applied an exfoliator, very gently massaging away the dead skin.  Then you shower it off (there's a private shower in your therapy room, with your choice of a regular showerhead or the huge rainshower).  Oh, and the massage table is heated so while you are lying on it, you are completely cocooned in this relaxing warmth, sort of like being in a womb.

    The treatment includes a slathering of body oils and butters which I was told are all locally made in the Cape Cod area.  Ganitha also gave me a very gentle facial massage and a lovely head massage.  Oh, it was just exquisite!!!  If it were not embarrassing, I would have purred....

    Price-wise, it is definitely not your neighborhood "spa".  My treatment was $260, but for the level of luxury you get, this seems a fair price.  Oh, you can also use the steam room and huge jacuzzi.

    24/10/08 | Link | Rating: 5.0
    24. Crystal D.
    Amazing hotel. I went here for a Christmas Party and we were in one of the event rooms on the second floor. I felt not nearly fancy enough to be there, but the employees made me feel instantly welcome, and were very friendly and helpful. The food was delish -we had passed hors d'oeuvres, everything from crab cakes to steak tartare, and everything was done just right. If only I was rich ;)

    11/12/10 | Link | Rating: 5.0
    25. Valentina B.
    The hotel itself, service included, is wonderful indeed.

    However, the Dynasty Suite leaves a lot to be desired.  If you check the site, you will discover that even the suites in NYC are VASTLY more beautifully decorated than the one in Boston.  And compared to the ones in Hong Kong, Bangkok and Singapore, forget it!  Those rooms are total paradise, as in dream-come-true--jawdropping.

    I can only surmise that the powers that be figured Boston to be ultra-conservative, and planned the decor accordingly.  No lack of luxury, just drab, drab, drab. Corporate.  Depressing.  Boring.

    22/07/09 | Link | Rating: 2.0
    26. Sandra M.
    I got married before my sister so I was her unofficial wedding planner. From day one, the wedding coordinator was on top of things, and made sure everything was perfect. When I went with my sister for a meeting with the chef, tasting the food ahead of time, it was all so wonderful. My sister is quite the foodie and they had the perfect food to meet my sisters demands for seafood, beef and vegetarian.

    When it came to the big day, the entire hotel was just amazing. the bridal suite / changing room for us was exceptionally tidy, as expected. The linen upgrades were just gorgeous.

    There was a list that hotel's planner had given to my sister and I to help plan the day of the wedding.

    Because my sister and our family are not so religious, she had the ceremony at the hotel and it was so much easier. We didn't feel like we made any sacrifices with that decision.

    All in all, the Mandarin Oriental is a place I recommend to anyone for their once-in-a-lifetime event. They don't cut corners, and have an honest, hard-working staff that on multiple occasions went the extra mile to make sure things were top notch.

    12/10/09 | Link | Rating: 5.0
    27. Devlin R.
    Well, this is a sad review to write.  The hotel is truly beautiful and has very peaceful rooms and great service.  We enjoyed our time there immensely.

    Right up to the point where we got our bill.  We were literally ripped off.  I can't state it any clearer than that.  

    We had made our initial booking via the website, and there ended being an error where our dates were one month off (July instead of Aug).  We later called and corrected the error, showed up for our wonderful time there, and spent over $1200 on our rooms and superb dinners in the hotel.

    Then they insisted on charging us a $450+ "cancellation" charge for our "missed" reservation in July.  Seriously, not kidding.  I fully explained the situation, the error with the website, the correction to Aug.  I spoke to the hotel manager.  Didn't matter.  In the end, all they would do was reduce the cancellation charge by 50%.  Over $200.  

    Seriously?  Sending me from a 5-star fan to a ZERO-STAR upset customer, who will never stay with you again.  That was worth insisting on a $200 fee?

    06/09/11 | Link | Rating: 1.0
    28. Andrea S.
    My fiance booked the lifestyle room for a night along with a spa package.  We were truly impressed with every single aspect of the hotel and spa from the moment we pulled up until the moment we left.  I wish every hotel we stayed in was the same! This hotel came highly recommended to us and we will recommend to others! The spa was absolutely amazing and definitely the best massage I've ever had.

    23/06/13 | Link | Rating: 5.0
    29. Mabel N.
    I went there for drinks.  A somewhat quiet cozy and elegant place where you can sit, chat and have your drinks.  

    I like this place alot better than W hotel since you don't have to wait in line forever to get in.

    Order the Strawberry shortcake it was sooo good!!!

    03/09/10 | Link | Rating: 5.0
    30. Cecile B.
    review for their TEA SERVICE

    I could sum it up in one word: WOW

    Eight of us showed up for tea on a Sunday and had a fabulous afternoon. The teas were fantastic, the food was unbelievable and the service outstanding.

    The setting was perfect creating a warm atmosphere that invited relaxation and conversation. We all enjoyed sharing the many treats, savory and desserts, that were brought out.

    Minimum group for tea is 6, $35/person. Make any request you need for the food and they will accomodate you. It was great to be able to personalized our treats so everyone could enjoy them.

    We really had a great time, I couldn't recommend it more.

    12/11/10 | Link | Rating: 5.0
    31. Natasha K.
    Holy Moly!! What an exquisite and tasteful use of space! This hotel is hands down the most beautiful put together work of art for those whose eyes feast on originality and uniqueness in the amazing city of Boston. Go Patriots/Red Sox! Even breathing in the air as you walk into this hotel is crisp and welcoming. Located right next to the Prudential building on Boylston, the Mandarin Oriental stands out amongst any other on the block. The staff were very professional and helpful with anything and everything. I made my way through the hotel a few times to and from the Mizu Salon where I got my hair done- so privileged to get to see this outstanding structure... I can't wait to visit Boston again and stay here!!

    02/12/11 | Link | Rating: 5.0
    32. Delroy H.
    Its a wonderful place to hangout. The service is excellent and the place is always filled with easy going people. If you like meeting new people this is the place to go.

    19/10/12 | Link | Rating: 5.0
    33. Tony S.
    This review is for the lounge and lobby area for tea- where the Mandarin worldwide is generally known as the "go to" place.

    They got the "expensive!" part right. They got the "quality!" part right. They LOONED the curve on quantity..... tsk tsk. When I'm in the mood for tea at the Mandarin, anywhere in the world, I expect to pay up for world class service, premiere menu items, and uber ambience.

    So when I brought mom out and ordered 2 tea sets and it arrived on one 3-tiered arrangement that looked like it was barely enough to feed anorexic Barbie, I went through a very distinctive, vaguely familiar gut-wrenching disappointment that I haven't felt since 1986 when the Sox gave away the World Series in game 6.

    Even mom mentioned to the staff that Four Seasons's Bristol Lounge ran circles around the Mandarin on tea time (which is quite untrue elsewhere in the world), serving up at least a bountiful tea time arrangement. To be fair, though, the quality was up there, so it would be hard to cry true disappointment.

    Service was, as expected, par for Mandarin. The only thing I didn't like about the place was that this is the first Mandarin lounge I've been in where the place looked like an after-thought in the blue original blue prints. I usually consider a Mandarin Lounge THE trophy shelf for the rest of the hotel, but this one has none of the character that other locations are known for, and sadly, none of the tea-time ambience that the Four Seasons' Bristol Lounge has.

    Yes, I'll come here again, but only because it is just a block from where I live, and it's too cold right now to make the trek anywhere else. Come Spring time and Summer? Sorry. I'll see you next winter.

    05/01/09 | Link | Rating: 4.0
    34. Elizabeth R.
    We came here on Friday 12/7--it was a place that came high recommended to us as we were looking for a special place to spend our night after we were mArried that night. We were torn between this place the four seasons or a hotel on the water front. I contacted Andi to let him know ahead of time we were getting married md would not be there until 130am--so would our room still be available--he said yes and truly had great customer service.

    That said other then Andi we got there all it is was a room looking at a parking garge. The tv is as big as we have at home. There is absolutely no reason to spend close to 600$ for a room at this place then 45$ for parking on top of it.  There is absolutely is absolutely nothing special about this place--save your money for the four seasons get great customer service and all around  ESP of your getting married my friends stayed there got complimentary parking and champagne. This place is not worth it!!

    12/12/12 | Link | Rating: 1.0
    35. Melissa M.
    If you could afford to live here, you'd be home now.

    And, if I could afford to live here, I'd never leave.

    Oh, yes.  Yes.

    Unfortch, for me, I had to pee.  Well, fortch, for me, I found a place to pee.

    The Mandarian Oriental was the nicest place I've ever seen and been allowed into.  The nice lady that was working at the desk even said "Hello" to me as I walked into the Mandarin Oriental.  

    Here's a tip:

    Walk in like you own the place.

    Enjoy walking on their luxurious carpet.  Walk around a little more.

    Then, walk to the loo.  Don't skip.  Take. your. time.

    I accidentally dropped my newly washed jacket on the bathroom floor.   I left there.  Normally, I'd scream and have to set it on fire --- I mean-- it touched the BATHROOM FLOOR!!!  Similar to Jerry Seinfeld and his shoelaces, if they touch the bathroom floor, you need to throw em out.

    Back to the pee.  Ok, their bathroom looks like the Jetson's had a three way with Dr. Who, and their spawn was this delighful bathroom.  The bathroom is quite futuristic, but very efficient, and you really don't have to DO anything.  The frosted glass door, easily closed BY ITSELF (!) behind me.  I see the toilet, the brand was TOTO, I have heard that TOTO is number one in the number two business (in this case, I only had to go number one).  

    They even have the softest TP that you will ever feel.  

    They play soft music while you tinkle, it's nice.  I probably could fall asleep in this stall.  It was that spacious.  The lighting is soft, forgiving, and you'll enjoy it.

    The sink was a sink -- nothing crazy, but nice warm water that flowed like a babbling brook.  The soap was nothing short of beautiful.  Liquid hand soap that smelled like happiness.  It did not even dry your hands, like most liquid soaps.

    They have tissues, they have soft cloths for you hands.  They have big mirrors that make you look amazingly gorgeous, even if you are not.

    Yeah, I need to yelp this.

    You're welcome.

    07/01/09 | Link | Rating: 5.0
    36. Jimmy H.
    1 round of 3 drinks - $37 Ouch!
    1 round of 4 drinks = $45 F***K!!

    Ah well. This ain't no holes-in-thewall pub. It's pretty classy lounge where I shouldn't be at or belong to.

    But I like its chillness and their sangria is top-f-in'-notch. I was chugging it like Ocean Spray grape juice.

    It's definitely 30+ place. If you are 20- and bitch about this place because creepy 40+ guys hitting on you? Move on, this place ain't for you unless you are desperate for attention.

    07/09/09 | Link | Rating: 3.0
    37. Doug H.
    A friend and I were in Boston's Mandarin Oriental Lounge for afternoon tea today, 2:30 PM.

    We were quite satisfied with our experience there.

    I've uploaded a picture to this page for the tea tray that was served.

    Tony S.'s 5.Jan.2009 review mentioned that T4S's Bristol Lounge ran circles around Mandarin's afternoon tea offerings, but I strongly disagree.  In the past I've been served low-grade *bagged* tea at the Bristol.  Minor requests (for a pad of butter, for example) were completely ignored there.  e.g. unacceptable faux pas.

    We ordered the "Original" ($27 each) where we enjoyed a full assortment of high tea treats.  Scones, tartlettes, caviar, frois gras, quiche, cheesecake - to name a few, all quite delicious and delectable.

    The tea selection was very agreeable.  While not huge (~10 teas to choose from), they were brewed smoothly and of a high quality.  I had a black/green blend that was excellent.

    The high point, however, came with the chocolates they served.  Both had  a wonderfully crunchy outer shell, the larger of the two had a "crust" of hazelnut.  I remarked to my friend that I've only eaten chocolate of such high caliber when I've been in France.

    The setting, while it's not overlooking the Thames or anything grand like that, was quiet and cultured.  The interior isn't hackneyed.  Although, my friend was sitting with her knees at the end of the [coffee] table, so it could have been more comfortable for her.

    Service was excellent.  The server honored our requests, was very gracious and unobtrusive; she gave just the right balance of attentiveness and privacy.

    I will definitely return.  All other afternoon tea experiences in Boston have been dismal in comparison.

    Pros: Chocolate, goodies, tea, atmosphere, low noise level

    Cons: No live music, no scenic outdoor views, sometimes uncomfortable seating

    Why did I give this four stars instead of five?

    I've had a better high tea experience at The Savoy in London where they continually bring you more food and tea for one price.  The quality of their tea and food was slightly higher, more elaborate.

    17/05/09 | Link | Rating: 4.0
    38. David A.
    Great location.
    Great rooms.
    Great service.

    In summary, a great hotel.

    09/05/11 | Link | Rating: 5.0
    39. Anna S.
    I've tried out the room, the resturant and the spa at Mandarin Oriental Boston. They just transport you to another world. The minute i got off my red eye flight, we drove to our hotel and luckily, after we checked in, they had a fresh pot of coffee for us. I also got to sample their New England Breakfast platter at their only all-day restaurant (the rest are opened at night). Delish! I also got to try out a 2 hour treatment where they massage your feet, then you pick out an oil that complements your body, they go through a full body assessment and even tell you how to keep a balanced diet at the end of your session.

    This place is definitely the place to get pampered. Everyone's there to serve your needs whether it's to valet your car, show you around, turn down your bed 2-3 times a day, etc. I highly recommend it!

    08/08/09 | Link | Rating: 5.0
    40. B M.
    Had a great time! THe rooms are kept extremely clean! Service is above and beyond. The bar at night is busy and the food is great too.

    21/01/14 | Link | Rating: 4.0
    41. Mindy L.
    I attended a Mutual Funds conference here for work and I didn't really want to leave. The staff, the food, the surroundings, the convenience...impeccable. The ballroom had chandeliers that looked like modern art, the bathrooom ambience was wonderful (and warm) with very private stalls...not the kind that you can see someone wiping through the cracks (no pun intended). I loved the glass Voss water bottles (and thank you to the kind staff member who opened my explosive sparkling water for me when I was having all kinds of trouble). The skirt steak during lunch was delicious and the apple cinnamon pretzels made my mouth water during the mid-afternoon break. They are lucky I didn't end up sleeping on the big, comfy blue couch outside of the ballroom because believe me, I thought about it.

    06/06/12 | Link | Rating: 4.0
    42. Michael C.
    I'm reviewing the Mandarin solely on their function hall. My company had their annual holiday party here, about 300 people. This hotel is very high class and elegant. They greeted us with glasses of wine and champagne, our choice. Creative and sometime delicious appetizers were passed around. They had us in a large room prior to going into the dining area, this room had a bar at both ends. There was never a problem grabbing a drink.

    In the dining hall, everything thing was set up perfectly. There was room for a band my company hired as well. For food I had scallops topped with cavier as an appetizer. for the entree I ordered the Black Cod with Miso with Sweet Potatoes. Both were excellent however I don't know if that is a good combo. On the wait out they had assempled a dessert table that had such variety it would have made Willy Wonka blush.

    12/12/10 | Link | Rating: 5.0
    43. Chris O.
    Favorite place to stay when I'm in Boston. Room, food, service and spa are all excellent.

    08/08/13 | Link | Rating: 5.0
    44. Marissa F.
    Try the Monsieur ... Yummy Cocktail

    11/07/13 | Link | Rating: 5.0
    45. TinoX T.
    Very Nice Hotel And Very Friendly Staff.
    I'll Try it again when I'm in BosTon.

    20/03/13 | Link | Rating: 4.0
    46. F.D. L.
    5 star all the way. beds, plillows, bathrooms, products and service.
    Housekeeping had taken the apples I bought from the farmers market (and replaced them with mandarin oranges - not sure why), I called to find out why that had happened I was a bit upset, I always get my own fresh fruit when I travel. They apologized profusely, called restaurant services and the manager himself brought me up apples just 20 minutes later. The hotel sent someone out to get me exactly what was taken. Now that's service above and beyond.
    Just top notch, perfect location, lovely employees, will return to the hotel in a heartbeat.

    20/10/13 | Link | Rating: 5.0
    47. Deb R.
    Just misses  being totally wonderful.  The location is terrific, close to shops and downtown, the staff is efficient and the rooms are zen-like in their simplicity, sense of calm, and well-being.  Bathrooms spacious and well stocked with nice amenities, comfy and quiet.  The public areas are lovely also.  So what's the beef?  When every Motel 6 and Comfort in offers Free Wifi - the Mandarin, with its sky-high pricing is gonna CHARGE EXTRA???  REALLY?  Just put another $5-$10 bucks on the room charge and offer it for free.  Don't annoy me by nickel and diming me after I have decided to splurge anyway.

    10/06/14 | Link | Rating: 3.0
    48. Tom M.
    Terrific hotel. Restaurant not so much.

    09/12/13 | Link | Rating: 5.0
    49. Eddie B.
    Boston is a quaint village that served as an important center of anti-government demonstration some 200+ years ago, but has really struggled to differentiate itself since then, as more serious cities like New York, Los Angeles and Seaside Heights have risen global prominence.  However, there are times when business forces one to travel north to that haunted wasteland of American history and that's the position I found myself in recently.

    Despite my misgivings about the territory, I found the Mandarin Oriental to be excellent in nearly every aspect.  The rooms are spacious and well-kept, the staff pleasant and professional, the complimentary tangerine tea they send up to your room at check-in fruity and delicious and significantly close to ideal tea temperature. It's surprising that such luxury can be found in a town where fashion is dominated by Red Sox jackets and hats, but there you have it.

    15/02/13 | Link | Rating: 5.0
    50. Michael M.
    Finishing a three night stay here and it was simply fabulous.  I've been lucky enough to stay at some of the finest hotels in the world and this compares favorably with the best of them (in fact, I can think only of the Elysian in Chicago as a US equal, and I haven't stayed there since the ownership change).  Superb staff, sumptuous spa, immensely helpful concierge, spacious room, excellent location...truly could not have been happier.  When I write a review I try to identify the worst, or least best, issue...I'm struggling with this one.  [Oh, okay, when I left the hotel at 9:15 this morning they had already cleared the comp coffee station in the lobby...that's the best I got.]  We have a new favorite in Boston!

    16/02/14 | Link | Rating: 5.0
    51. Selena B.
    First of all, you would never know that this hotel is a supposed to 5 Star, you could put a "Quality Inn" sign in the front of it and it would be just as believable.  It' simply a big piece of concrete before you step inside and see much better.

    The one thing that's repeatedly bad is the front door staff.  They engage passer's by in conversation, and if you stop to respond, they'll pretend they never started the conversation in the first place.  And heaven forbid you ask a question in return, they'll play 20 questions before giving you an answer.  They must be bored as hell.

    I've been to some functions here which were of the Mandarin Standard, but overall, they need some improvement, especially in the "service" department!!!

    03/05/13 | Link | Rating: 3.0
    52. R R.
    I love this hotel. Extremely relaxing, in every possible detail. There are two top luxury hotels in Boston- this one, and the Liberty. While the Liberty is more of a party style, boutique young dark design, the Mandarin is quiet, spa oriented, hong kong. The rooms are designed brilliantly. And they have the beat spa in New England. Also, This is of course the best location in Boston.

    27/05/14 | Link | Rating: 5.0
    53. T J.
    Rude offensive doorman ** I'm not sure about how the hotel service is from the inside , but i was very disappointed in the Doorman ( James)  who was very rude . I was there to pick up one of the guest and he was Rude and offensive .

    20/10/14 | Link | Rating: 2.0
    54. Joanne R.
    Met 2 friends at the WBar at the Mandarin Oriental last night for drinks and to catch up. Service was deplorable.  We literally had to flag our server down to order drinks, to then order food, and finally one of my friends literally had to get up to find our server chatting with other servers in the back bar, to get our bill.  The drinks themselves weren't even up to par of an upscale bar.  I ordered a specialty drink "Spring Sangria" expecting slightly sweet and refreshing and it tasted like a whiskey sour.  While the bar area itself was very attractive, there are too many other upscale bars with impeccable service out there.  We won't be returning.

    05/06/14 | Link | Rating: 2.0
    55. Mr D.
    For a hotel chain that prides itself on luxury you'd think they would offer on demand movies. When I asked the front desk they offered me a play station and that they had some DVDs. I actually laughed out loud. Epic fail. It's also kind of dated with the feel of a remodeled best western but that's no reflection on the service. Definitely staying somewhere else next time.

    08/06/14 | Link | Rating: 2.0
    56. Anastacia S.
    If you have read my reviews before you know I don't think it gets better then the Mandarin Oriental chain.  I do wish they had a loyalty program so you could earn free nights at this luxurious establishment, but sadly they do not...

    The Mandarin Oriental in Boston is perfectly situated in the heart of the historic downtown near Newbury Street shopping and convenient to the Prudential Center and Copley Place for even more shopping options!

    The hotel itself is GORGEOUS and the staff here is incredibly nice.  I arrived very early and called ahead to let them know I would like an early check in, they made note and when I arrived since the only room available for me at that time was an upgrade they upgraded me, so nice!  Granted I was already booked in a Premier Suite so the upgrade really only involved an improved view (Corner Premier Suite) but still, they are just very accomodating.

    The rooms are beautiful and the beds are incredibly comfortable.  It is VERY expensive but sometimes you have to treat yourself!

    27/07/13 | Link | Rating: 5.0
    57. Preeti M.
    If only every hotel could be as classy as the Mandarin!  I have a tradition of coming to this particular Mandarin for a chocolate martini after dinner ever since week 1 of it opening.  Just a special moment and memory created each time I visit.  Just wonderful!

    19/05/14 | Link | Rating: 5.0
    58. Juan M.
    From the time I checked in on to my checkout my stay here was great.  The staff were Very professional and friendly.  They  greeted me by name and showed me to my room. The room was comfortable and equipped with all the standard items for the Mandarin, iPhone player which also charges, iron for last minute touch ups and an in room safe. I am a bit of a stickler for bathroom toiletries and I appreciate the fact that they have not only shampoo but conditioner as well. I do miss the Hermes bath toiletries they used to have but things change....

    During my stay I became a little sick and the staff were so nice, especially the room service staff.  The gym was well equipped and clean. I also had a massage in the spa which is very good sized for an urban spa.

    With the Mandarin you get tasteful decor, well trained staff and a great location.

    Room Tip: I think all rooms are good but I would prefer to be on a higher floor where it is a bit quieter.

    08/02/14 | Link | Rating: 4.0
    59. Cath M.
    Oh you sexy you... Mandarin... you're simply fabulous!

    The new friend that I met was well loved by his company thus they put him here for a week ... uber jelly! Anyway... the last time I was at a Mandarin was in SF with the sis... and their "M" bar is nothing short of excellence! I've known that they can make drinks and it's no wonder that they didn't disappoint in Boston!

    We ended up hanging out here the rest of the week AFTER the conference sessions... was able to try out their cocktails... I became a fan of their "Mobos Mule" since it had "Hanger One Mandarin" (reppin' Alameda CA!!!) of course I had to share that with the group! Another close favorite was the "Monsieur" champagne cocktail... something about lychee that makes everything oh so delicious!

    Overall... well staffed... friendly... exudes class and you can't go wrong (I mean you pay for it duh!)

    21/05/14 | Link | Rating: 4.0
    60. Lizzie B.
    I did not stay at the hotel overnight, I merely attended an event here, but arguably one of the more "important" events of my life. Suffolk Law hosted "Barrister's Ball" here for graduating students.  

    The Ball was held at the Mandarin's Oriental Ballroom. The Ballroom was gorgeous: huge chandeliers bathed the room in a warm glow. The hotel provided a stage for a live band, and 6 full service bars provided refreshments to guests. Patient and attentive waiters roamed the room with crab cakes, steak tartare, risotto and wild mushroom balls, and a few other hors d'oeuvres that have slipped my mind.

    I usually hate attending events at fancy hotels, because often the staff treats visitors poorly, NOT THE CASE HERE.  Everyone from the doormen, to the front desk clerk, to the waiters and bartenders were lovely. I don't think 10 minutes went by without someone from the staff congratulating me.  I developed a particular affection for the front desk clerk, who every time I walked by said "welcome back" or "have fun." I realize that a mere welcome doesn't sound like much, but when you just have gone through the toughest three years of your life, and your currently experiencing a roller coaster of emotions, a friendly face can really make your night. The entire staff made me feel special.

    I want to extend a thank you to the entire Mandarin staff for helping create a memorable night.

    21/05/14 | Link | Rating: 5.0
    61. Chris P.
    I didn't stay at the hotel, just went here for a business event in the ballroom. The food was amazing. Extremely high quality. The hotel was immaculately clean, and the design of it was very modern and sleek. I probably couldn't afford to stay here overnight, but I'm glad I went to the party so I could somewhat experience the Mandarin. Very classy and professional. Would definitely go again.

    11/01/15 | Link | Rating: 5.0
    62. Kate J.
    I attended an absolutely posh Christmas party that was held in the gorgeous ballroom. The service was unbeatable. As usual the staff was hand over foot high class.

    This venue is one of my favorites in that the service, food and decor is always beyond expectations. I love the fabulous cocktails. They will get  you in the spirit to party no doubt.

    The attentiveness you receive is exceptional. They are quick to serve your every need. Of course, you pay  dearly for this luxury, but sometimes it is just with it to  get a little extra comfort and  class.  It is in an endearing part of Boston that I love to leave the hotel and walk. Quintessential Boston experience.

    If you have the extra cash, get a room here after a big event and make it a mini holiday. It is truly an experience to treasure.

    29/12/14 | Link | Rating: 4.0
    63. Tim S.
    This hotel really provides an incredible experience through expert observation and attention to detail. Your reservation is correct, your bags placed in your room, special welcome tea service is delivered. The turn down service turns your room into a sanctuary for sleep. What I especially love about this hotel is the attention to the little details. For example one night I used the bath salts in the tub, the next day the maid seeing I used them put 2 new ones in. You just feel taken care of. The staff truly tries to get to know you and your preferences to give you an amazing stay. I love this hotel.

    15/04/15 | Link | Rating: 5.0