HomeMassachusettsBoston, MA → Marriott’s Custom House
Booking.com

Marriott’s Custom House in Boston, MA

Marriott’s Custom House in Boston, MA

Specialties

Marriott's Custom House stands watch over Boston Harbor in timeless splendor - a towering historic landmark with spectacular views of a city steeped in 200 years of American history. Tour this cosmopolitan city's famous sites and eclectic neighborhoods, then return to the luxury and elegance of this Boston timeshare location, where you can sip refreshments in the Counting Room Lounge, relax in the comfort of your room, or visit the 26th floor open-air observation deck. Featuring spacious one-bedroom suites in the city's most recognizable neighborhood, Marriott's one-of-a-kind Boston timeshare location's unique blend of location and amenities will make your stay unforgettable. Each suite at Marriott's Custom house in Boston, MA, has a separate living and dining area, kitchenette with microwave and refrigerator, and master king sized bedroom. Discover all of the splendors of downtown Boston awaiting you from your spacious suite at Marriott's Custom House in historic Boston.

 

Company Info:

Rating: 4.35

Address: 3 McKinley Sq, Boston, MA, 02109
  • Mon: Open 24 hours
  • Tue: Open 24 hours
  • Wed: Open 24 hours
  • Thu: Open 24 hours
  • Fri: Open 24 hours
  • Sat: Open 24 hours
  • Sun: Open 24 hours

Hotels in Boston, MA

Relevant

Map:

Comments (49):

1. Katia M.
I've never stayed here, so I can't attest to whether or not the hotel is great, but they do have a great and little-known bar up on the second floor.  It's swimming in historical paraphernalia, and offers a great balcony view over the people walking below and out to Long Wharf.  A favorite little hidden gem.  Very, very chill.

06/07/06 | Link | Rating: 4.0
2. Erin M.
Great Hotel in the middle of Downtown Boston that offers a comforting piece of home.  We traded our Kauai Marriott timeshare for a week in Boston, and the Custom House did not disappoint.  We had almost everything that we have in Kauai (except the sun of course).  Our suite included a kitchenette with a microwave, sink, dishes, toaster, and coffee maker.  The only bummer is that there is no dishwasher, so you have to resort to doing dishes by hand.  We also had a DVD player with our TV in the living room, a sofa bed, and a full master bedroom that could be closed off from the living area.  Staying in a place like this in the middle of a busy city is a treat for us, as we like to do a lot of our dining in the room to save money.  My husband found a Whole Foods Market that was only two T stops up from the hotel, so we had fresh groceries to dine on daily.  A huge plus was that we were able to shuck oysters in our room so we got to save a bit of money doing that too.  The staff at the Custom House is very helpful, and knowledgeable.  The only drawback for the property is the proximity to a large number of pubs and bars in the block surrounding the hotel.  The noise from these was not too bad Sun - Thurs, but on Fri-Sat it was loud and carried all around the area.  We were 12 floors up, and could hear drunken conversations, yelling, and other crap till the wee hours.  Maybe I am getting old but I was getting to the point at 4:00 AM on Saturday where I wanted to yell down to them to shut the hell up so I could sleep.

18/02/10 | Link | Rating: 4.0
3. Erin G.
I stayed here last weekend, one night only, and I was pleasantly surprised.  It's a time share Vacation Club and I don't know how frequently regular travelers get to stay here, but it was a treat. The building is so cool - who builds a 17 story clock tower on top of an existing domed building? the dome is still standing inside, and I believe the building is part of the Peabody Essex Museum project.  There is no restaurant inside, nor swimming pool or excercise facility, but there are tons of restaurants right across the way and just walk around the city if you need excercise for gods sake.

the room was nice, a bit too traditional for me. has a kitchenette, a living room and a bedroom with a king bed.  we were on the first floor, but i'm guessing the rooms up higher have a great water view.  

it's a nice option, though if you do need the restaurant, gym pool and other regular hotel services, you would do better at the Long Wharf Marriott.

07/07/06 | Link | Rating: 3.0
4. Jamie G.
For our wedding, we were gifted with a week at a timeshare for our honeymoon, and traded to get into a city -- Boston! I can't say Interval International was a great company to deal with, but this property was fantastic. It's a unique building, easy to spot on the skyline and conveniently located to the T and a lot of attractions. In fact, it's the best location -- within walking distance of every train line, and therefore, car-free exploits all over the city. The suite itself was clean and more than enough space for two people. It contained everything we really needed for the occasional take-out meal, an easy clean up or a lazy morning. There's no room service, but really, we were within walking distance of a ton of great restaurants and small markets. And hey, there's a continental breakfast if that's your thing. The rooms are pretty much what you'd expect from a Marriott in a historic building. Decoratively, it's cheerful, classic, simple, certainly not as unique as the public areas, but nothing garish or gross, either. We had two huge new TVs in the living area and bedroom, and the Internet connection was reliable and speedy. We didn't use them much; we spent most of the time exploring the city. There seemed to be plenty of activities -- movie screenings, complimentary facials, kiddie crafts etc. --  the staff was helpful and friendly, and there are so few rooms on each floor that we never heard a peep from other guests. We would absolutely stay again.

03/03/11 | Link | Rating: 4.0
5. Brian C.
Just came back from a three night stay with the family and really enjoyed the Custom House. Location is amazing - close to all the action, especially for first-timers to Boston. The staff is super friendly and the hotel is a real landmark. No matter where we went, we could see the clock tower and find our way back. I would recommend this hotel to anyone. The view from the upper observation deck is amazing and only available to guests...head up with a bottle of wine and enjoy a pre-dinner drink.

13/07/10 | Link | Rating: 5.0
6. Jon G.
This is my #3 best building on Boston.  Things that could be said about this building: its a local ICON, it represents several different style periods, its got the best observation deck in town.  The owners have done a great job with the historic displays in the lobby.

24/07/10 | Link | Rating: 5.0
7. Kelsey K.
Stayed here when I was in college during a spring break (yeah I wasn't really ever one of those kids that went to spring break in mexico). We utilized my parents interval international exchange deal to get a room. It had just opened. It was perfect. Great views, cute room, and FABULOUS location. We walked everywhere from here. One of the last nights we stayed in a hotel that was supposedly a lot more famous than this and it was awful in comparison. I would stay here every time that I went to Boston if I could. LOVED IT.

12/12/09 | Link | Rating: 5.0
8. Sarah P.
The rooms here are nice and big and you have a great view of either the harbor or the city -- and you can go all the way up to the top for an even better view!

You can also use the gym at the Long Wharf for free, which is nice.

26/08/10 | Link | Rating: 4.0
9. Lucy D.
Exceeded expectations- ten times better than the Long Wharf which is right across the street. Nicely decorated, clean and incredible front desk staff. Walking distance to much of Boston including Little Italy. Will return again sometime soon. Highly recommend.

21/02/11 | Link | Rating: 5.0
10. Peter G.
Best FREE 360 degree view of the city. Tours to the top are available all day with a donation to a local charity or for free at 3PM. But call ahead as the schedule does seem to change:  (617) 310-6300.

Said tours to the top are usually just you and one or two other people. So skip the frustrating crowds and the cost of the Top of the Hub and come here instead.

Boston's first skyscraper, a true architectural beauty, and a shining beacon of the Old Boston. A great hidden gem.

03/05/08 | Link | Rating: 5.0
11. Weden T.
Stayed here during St. Anthony's Festival weekend. Very nice suites, with separate living and dining area. The 10 foot ceiling and full length draperies creates a nice feeling of spaciousness. Don't forget to visit the observatory deck at the top floor, recommend going at least once at night and once in the day, totally awesome view. Clean gym, game room, and washer/dryer are available for those who plan on extended stay. The only suggestion I have for the hotel is to replace the old TV tube set, just doesn't do justice for a hotel this nice, with 3 HBO channels to chose from.

Centrally located, walking distance to Faneuil Hall Marketplace, Freedom Trail, Paul Revere House, Aquarium, Imax Theater, and more.  The historic building clock tower also serves to get my bearing point when walking around the area, especially after leaving the brewery and pubs.  For the more adventurous walker, the Bunker Hill and Harpoon Brewery is about a mile away.

For public transportation, the Boston T blue line (Aquarium Station) is just across the hotel main entrance. Valet parking cost $38/day, there are public parking in the surrounding area as well.

Staffs are very friendly and helpful.

04/09/09 | Link | Rating: 5.0
12. Victoria J.
Beautiful hotel with an awesome location.  The observation deck is increbible!

15/11/10 | Link | Rating: 4.0
13. Amy W.
Really nice place- stayed in a one bedroom suite with our 16mo old son and my parents. We have been surprised and pleased at the lovely room, building and amenities. Not to mention the convenient location.

One caveat- don't stay on a lower floor on fri or sat night if you want to sleep. There is a party bus/trolley that parks outside and provides a positively deafening level of music, partying and yelling. Pub noise and general city noise I don't mind - I live in a city - but this is awful. Called the front desk and was told "Unfortunately we are subject to this on Friday & Saturday nights. Sorry."

I do have to note that the upstairs game room is really nice, the kids playroom is wonderful, and we have enjoyed our stay. I'd definitely stay here again, taking care to avoid this exact room location if it was on a weekend again.

02/04/11 | Link | Rating: 4.0
14. Christina E.
My family and I had to visit Boston for my cousin's wedding and we stayed in this hotel. You know when you're somewhere other than your own house, you want to walk around and see what's happening? Then you go back to wherever it is you're staying and it feel really good because everything is so clean and even if you make a mess, you don't feel that bad? That feeling totally exist here.

It was my first time in Boston and it was so awesome. The hotel was gorgeous! I actually did not notice that it was that high until I looked at the key card they handed me. I thought there was only two floors. You know what you HAVE to do in a building like this right? Lolz. Yep, my cousins and I went all the way up to where the clock is and discovered a "lounge"... well, more like a playroom/laundry/TV room, etc... It was so cool.

My family had blocked the entire second floor (BIG family) so I had the freedom to walk in every single room on the second floor. Each of them was beautiful. The decor in the room really feels like Boston with the classy furniture pieces.  I love the how our room had two levels- upstairs is where the bed is and downstairs is where the "living room" would be. There was a TV downstairs and up in the bedroom. The kitchen was complete with a microwave and coffee maker. Their breakfast choices are also fantastic and the staff are very nice.

What I love most about this place is that it's right where things are happening. I took a stroll with my cousins and walked the freedom trail. We had a fun time walking around South Market.  We also stopped by Faneuil Hall Marketplace.

The only thing that is keeping me from rating this hotel  full on five stars is because when we stayed there- it was October 2003, the year Boston won the world series for the first time in 86 freakin' years. The pubs and bars nearby was packed and oh, were they loud. Other than that, it was perfect!

06/02/07 | Link | Rating: 4.0
15. Greg P.
This is a very good hotel for the money in Boston! Marriott has renovated this old historic building into a very nice "suite" hotel. All of the rooms are large with a separate bedroom as well as a separate large sitting area that has a pull out couch and small kitchen area. The rooms are much larger than standard hotel rooms and the price is right in line (if not cheaper) with other hotels in the downtown area.
The gym is very nice with more than the usual cardio equipment as well as a separate weight area. In addition, and this is the coolest thing in my opinion, they have a open balcony at the top of the building that is open 24/7. This balcony wraps around the entire top of the building offering awesome views of the city in all directions - they even have markers showing you which buildings you should be seeing. This was an awesome place - our parties would meet up there for drinks before heading out for the night and also as a nightcap!
The location is perfect as well if you are wanting to stay downtown. They are right at Faneuil Hall, across the street from Long Wharf and a stones throw from the North End.
The only complaint i have is the breakfast - they have a large assortment of continental breakfast items but they don't come with the room. The coffee is free but everything else is on the honor system with prices for cereal, milk, toast, bagels, fruit, etc.....Kinda goofy in my mind!
Overall, great place and would recommend to any traveler!

30/05/11 | Link | Rating: 4.0
16. Mary H.
Lovely hotel in great location.  Terrific staff and very accommodating.  Only reason I did not give it five stars was because of the toiletries and towels.  Not up to the standard in terms of quality and quantity that you would expect in a  five star seemed more like a budget hotel quality.

23/04/13 | Link | Rating: 4.0
17. Jim D.
What a pleasant stay I had at the Custom House! The overwhelming best aspect of this fine historic hotel is the location. Situated right in the middle of the financial district, it overlooks the harbor and offers spectacular 360 degree views of the city, especially from the observation deck at the top. It's true the noise level outside at night can be a little loud, but isn't that part of the charm of a city hotel? If you wanted peace and quiet, go out to the country.

Architecturally, the hotel is breathtaking, both inside and out. The rooms are all very comfortable, elegantly designed and furnished, spacious and clean. A super comfortable bed and crisp linens round it off nicely. There's free Internet but the wireless is hit or miss in the rooms. Luckily, I was able to piggy back off someone else's wireless but it wasn't consistent. I do wish they upgrade their TVs to a large flat screen panel, but that's just my personal preference.

Service was stellar. The folks who work down at the reception desk and concierge are extremely friendly and knowledgeable and will give you some great history lessons too. Although as Tim B mentioned, housekeeping doesn't make your bed or clean the rooms daily like other hotels, but they do take out your trash and replenish your used towels for fresh ones.

The small gym is less than desirable in terms of variety and quality, but you can get what you need to get done. It's clean and usually empty. You can also easily use the nearby and bigger gym at the Marriott Long Wharf but who wants to walk all the way over there? I know, I'm lazy. Bite me.

The Custom House is definitely in the expensive price range but again, you're paying for the location. Boston is really a small city and the hotel is so centrally located, you can easily walk to a lot of destinations/neighborhoods. Overall, a great place to stay when you want to splurge a little.

04/08/09 | Link | Rating: 4.0
18. Tam P.
Beautiful building, spacious rooms, and great location.

We loved this place. I've never stayed in a hotel that is also a landmark in the city.

All rooms are suites, and though the bathrooms are small, you get a lot more room here than in a regular hotel room.

Be sure to visit the observation deck at the top and go into the gameroom to see the inside of the huge clock.

31/07/11 | Link | Rating: 5.0
19. Amy R.
I love Boston. I love the hostory and the people and the countless unique things to do here. I hated this hotel.
Check in was very hurried and brash. The front desk in general seemed very dismissive and lacked interest in anything. The concierge lady seemed like she had a cult following, and I was too impatient to wait through the line to discuss dinner options, so I spoke with the front desk instead. They hadn't heard of any of the restaurants I was looking for (hungry mother, beehive, bondir...) and when I asked for suggestions, they came up empty. One girl even admitted to not really spending any time in Boston. No one here seemed to love their job.
I was accompanying someone holding a meeting here and staff were slow to respond to requests. I think my breaking point is when they shooed my friend and I out of the lobby while we were on break trying to have a quick bite. The way we were "suggested" to not eat in the lobby was downright condescending. This same attitude was given to the other guests at the meeting and could have been alleviated at the get-go by offering a key card to get everyone into the "counting room" upstairs. I have NEVER, as a GUEST, been asked to leave the lobby for snacking.
Rooms were ok. On the larger side for the city with enough room to fit four comfortably. Lots of closet space with a convenient kitchenette. Bathroom was outdated with not enough counter space and harsh lighting. The views were excellent. Free laundry on the 24th floor (the guts of the clock are also housed here - pretty cool) and yes, the depressing bar and lackluster continental breakfast. Free Internet! Housekeeping was spotty, but then again, I didn't give them much time as I spent a lot of my time in the room. You have to use your key card to get ANYWHERE.
The location was just ok. I like the Intercontinental and Nine Zero MUCH better for everything. Honestly, I would have even preferred HolidayInn over this.
Also getting seven zillion phone messages and flyers about their timeshare was really tacky.
On the last day my friend was visited by someone a little higher up in the food chain, asking for the person who booked the room. He wanted to know if everything was going ok... Too little, too late. How do we begin to say that the staff here was in need of some positive energy and curiosity about the city it serves?
Do stay here if you are a family in need of the space. Or, apparently, if you are retired or over 50. Lots of that demographic seemed to like this place for the history or the lackluster/robotic directions to Quincy market, north end, and the oyster house.
In the end I felt like an 8 year old trapped in a fancy retirement home, full of fear of talking too loud, not being dressed correctly, and putting my elbows on the table. :(

05/06/12 | Link | Rating: 2.0
20. Paul C.
This is my 100th Yelp review and what a splendid place to write about.  I was in Boston for work and they put me up here and I'd have to say I'm glad work paid for the room because it was $500 per night but it's definitely worth the money.  It's like an apartment in Boston - there was a separate bedroom and a bathroom in the hallway from the living room.  The living room was really spacious and I think the couch folds out into a bed but I wouldn't have had use for it as I stayed by myself.  The room also had high ceilings and windows which was great so you could see the tops of the surrounding highrises.

They definitely keep this hotel up nicely but I guess you can expect that for the money you are paying.  I also like how they keep the place more secure at night by requiring you to slide your key to get into the lobby and slide your key to go up in the elevators.  A nice thing about this hotel is that they have an observation deck on the 26th floor and you can definitely see a lot of downtown Boston and across the river.  It was definitely one of the best views I have seen from a highrise building and was a nice touch considering my room was on the 5th floor.

I would definitely stay here again, especially if work is paying for it.  If I had to pay for it, I would definitely go with a group of friends to help bring the costs per person down but it's definitely worth it.  Also, the front desk employees were really pleasant and helpful.

23/09/11 | Link | Rating: 4.0
21. Rebecca V.
Came here for the 2pm tour to the observation deck above of the clock tower.  Great views of Boston for a low price. It is a hidden gem. We love the beauty of all the fantastic views of the Custom House.  The tour guide is a very sweet woman who told us the best places to check out while we were there.  The elevator ride is quick.  You can spend as much time as you want taking pictures once you are at the top. We came up on a Monday and there were few people here. Cool little museum too!

26/11/11 | Link | Rating: 5.0
22. Jeff F.
This review is from the perspective of a business traveler staying at the Custom House. This is definitely cool property but incredibly dated (old tvs, some visible peeling on furnishings, rooms are drafty which means don't stay here in the winter, etc...).

Some more random negatives I found:
- The gym is vintage 1983 except for some new treadmills. They should go to any Hilton and copy one of those.
- Getting a bottle of water is somehow difficult - no water at breakfast. I was told they had hot water and coffee
- Water pressure for the bathroom sink was lame
- Free internet capped at 512K with no option to purchase a better connection

I do concede that the property is in one of the best walking locations to Fanueil Hall, the North End and Waterfront. The 26th floor provides some of the best possible views in Boston. But given that Boston has a ton of better properties at a similar price point, I can't honestly recommend staying here during the summer or the winter.

25/02/10 | Link | Rating: 3.0
23. Rebecca W.
Lovely hotel, clean and updated rooms. Service was friendly and a great location!

08/05/13 | Link | Rating: 4.0
24. Danny B.
Last night, I had the very best customer service experience that I EVER have had the privilege of experiencing, via Holly at the front desk. My buddy had plans to propose to his girlfriend at the observation deck, which I was to photograph; and Murphy's Law just kept trying to get in the way and make it difficult. Holly made a point to be on our team. She went out of her way to make it a success, and to make us feel valued. Obviously, it's hard not to get behind a proposal, but she truly went above and beyond, and  delivered the very best of customer service experiences. Because of her, I will happily recommend Marriott's Custom House to everyone I know and encounter, for they clearly foster and support customer service that is top notch.

22/01/13 | Link | Rating: 5.0
25. Michael C.
I'm reviewing this place only from my holiday party in a space rented on the second floor. Not the hotel rooms.

My company rented out the second floor of the Marriott Custom House. It was beautiful, elegant, and old school (like 1800's old school). The food they had catered was oik, nothing special that I would write home about. The bar setup was very strange, you couldn't wait at the bar for a drink, you had to form a line circling into another room.  The second floor is set up into a series of rooms, which I liked for the purposes of walking around. Servers and bar staff were all friendly.

12/12/10 | Link | Rating: 3.0
26. Susan M.
Great place for a "stay-cation".  We visit every February and have a wonderful time. Don't forget to stop by  The Counting Room to enjoy David's famous espresso martini's.  Ask him about Hitchcock!!   Shout out to Bonnie and Barbara for exceptional customer service.  See ya' next year!!

21/02/14 | Link | Rating: 5.0
27. Dustin F.
I decided on this location vs. the Long Wharf as it was $10 cheaper and looked so unique.  I guess this Marriott is part of their vacation club, which I can't comment on, but the location is fantastic as are the rooms.  There are only a few rooms per floor and every room is a suite.  Huge living room and dinette area and huge bathroom and bedroom.  There are windows everywhere and you are bound to have great view.

Here is the downfall - NO ROOM SERVICE!  How can a Marriott have no room service - a high end Marriott, at that!  

I would recommend this place, but plan on figuring out breakfast elsewhere....

20/02/11 | Link | Rating: 4.0
28. Carla H.
We really enjoyed this place!  The rooms are stunning (quite a surprise), perfect for a quiet and relaxing retreat.  The location is right downtown, and best of all it is walking distance to the North End (best italian food ever!).  Only downside... the gym is a tiny room with one treadmill, bike, and elliptical machine.  Best bet, put on your walking shoes and enjoy Boston!

22/09/13 | Link | Rating: 5.0
29. Will M.
A year later and everyone we tell the story too is just gushing with ooh's and aahs...thanks again Holly et al.

23/01/14 | Link | Rating: 5.0
30. George A.
I love Boston. The history, The pride. The people. The sports. The bars.

And the CUSTOM HOUSE!

By far the nicest building in Boston. It is magestic and proud. The clock tower and the observation deck are amazing. The rooms are all suites with a beautiful living room, spacious dining area, and huge bedroom. The views are the best in the city!

There is a game room, a gym, free laundry on the 24th floor and a cool little bar on the 2nd floor. It seats about six but you feel pretty cool sitting there talking to an always friendly bartender. Its a step away from Quincy market and the North End. GREAT LOCATION!!

I love the Custom House!!

13/04/13 | Link | Rating: 5.0
31. Eddie H.
Marriott Custom House has one of the best views in all of Boston and it's only $4 (mandatory donation) during the day (slightly more during the evenings but a drink is included). It's the only 360 view of the city (that I know of) from the outside (no windows/glare which is great for you photographers). I recommend going up here for sunset or daytime on a clear day. The other great view that I like is from the East Pier Park (at sunrise or early AM). The tour during the day is only at 2pm sharp (on most days except Friday I think?)  while the sunset tour I believe is open for a longer window (6-10/11 or so). It's not really a tour (so don't expect a too much education). FYI, even on a nice day it does get pretty chilly/windy so be prepared.

16/06/13 | Link | Rating: 5.0
32. Tressa S.
This review is not the for the actual hotel/rooms, as I Iive in Boston (and probably couldn't afford to stay here anyways). But I wanted to throw in my two cents for the observation deck and the Counting Room bar.

My boyfriend and I went for the sunset view on the deck, which starts at 6:00. The service at the front desk when buying tickets was fantastic, and with your admission, you get the choice of a free soft drink or cocktail at the Counting Room bar after you visit the observation deck (cocktail is more expensive, of course). We were escorted to the top deck and HOLY COW! we couldn't believe we didn't know about this place beforehand. We've lived in Boston for a few years, and just now went to check this place out. It is definitely my favorite spot in Boston now and I will be taking any out-of-town visitors here from now on.

At the observation deck, there are amazing views of the city. It's definitely a different view from the Prudential Center, as you are able to see Logan Airport - the planes landing and taking off were my favorite, I could have stood there all day watching it! But you also get to see the North End, Faneuil Hall and the Harbor, among other sites. Of course, the only area not really able to be seen from the deck is Back Bay, but you can see Pru and the Hancock Tower, so it's not really a dealbreaker (at least for me).

After viewing the deck, you can take the elevator back down - but be sure to check out the game room, which is two floors below the deck. There you can see the clock and learn how it was created. Looking out of the windows, I was able to see the 6 and 7 of the east facing clock - so cool! Also, the boyfriend and I played a quick game of air hockey, and I totally beat him! :)

Once you go back down to the main floors, you HAVE to check out the Counting Room and it's amazing bartender, David! The bar itself is small, but it provides a more intimate experience. You can go sit in the old Counting Room in comfy chairs and watch TV with a drink, and David will be happy to give you a short history of everything. Be sure to check out the beautiful rotunda as well.

I actually was hesitant to write a review for this place because I don't want it to become overpacked by people and I want it to be my little secret :) But this place (the tour and the bar) are so great that I wanted to get the word out about it so that it can be successful and stay around :) This is now definitely now one of my favorite places in the city, and I will be back for sure!

13/05/13 | Link | Rating: 5.0
33. Kris T.
Beautiful historic bldg. turned into hotel. Nice comfortable room. Plenty of of comfort and space. Incredible views of Boston and the bay from the observation deck.

26/06/14 | Link | Rating: 5.0
34. Aimee G.
I called the day before to ask tour times and verify that the Tower Tour was indeed free (as was posted on several websites). When we arrived for the tour we were told that the there was a "mandatory" donation. (Since when is a donation mandatory??) I pulled up several websites that said otherwise to show the staff and was just informed, "They are wrong." Literally nothing else was said, no explanation, no offer to help, nothing. Just rude and  blunt. So I mentioned that I called yesterday, but I was again told, "That person was wrong." Nothing more.

Additionally, the couple we met while waiting had arrived for the earlier tour (which is only $4 as opposed to $7.50 at 6pm), but it was cancelled (despite a large group waiting and good weather). They were told to come back, but were not informed of the price difference.

I understand that we are not "elite resort" guests, but as this is a historical landmark Marriott should expect a constant flow of visitors AND should train their employees in hospitality. We might have stayed (despite the horrible lack in communication of cost), however the attitude of the staff made us want to run as far away as possible.

11/08/14 | Link | Rating: 1.0
35. Matt T.
What else can I say besides and amazing view, and a great way to see the city. Extremely worth it!

24/08/14 | Link | Rating: 5.0
36. Myr P.
My husband booked a room for me at the Custom House while I was working in Boston, and it was such a treat! The room has 2 floors, a comfortable queen-sized bed on the upper loft, dining area and kitchen bar with an elegant sitting room on the lower floor. Beautiful drapes adorn the tall windows overlooking the city. Also enjoyed the movie about Boston and its history in their cozy 6-person theater. You could even put your feet up on an overstuffed ottoman and watch the show! The observation deck was unfortunately closed because of ice on the deck, but I was able to gaze at the city and nearby Charlestown from the windows.

06/07/14 | Link | Rating: 5.0
37. G M.
Location, cleanliness, comfort, service all are five star

04/10/14 | Link | Rating: 5.0
38. Andrew H.
Amazing night away in the heart of Boston. Had dinner in the North End, steps away. Caught the Celts game a couple blocks away and strolled Faniuel Hall right out the front door. Ended the night in the Counting Room Lounge with one of David's famous Expresso Martini's. Barbara at the front desk was exceptional and really set the tone for such an excellent weekend for us. Can't wait to come back.

25/01/14 | Link | Rating: 5.0
39. Marcia B.
A timeshare but they have a sunset tour open to the public.   You get a cocktail to take with you up top if you pay a little extra.  Phenomenal views and the bartender was a delight!  Don't miss this if you are in Boston!

05/10/14 | Link | Rating: 5.0
40. G R.
The Custom House is part hotel and part time share, it's a setup where you get more than a standard hotel room. It's a great concept for families or a friends getaway when you need more than one bed and even better separate rooms. You get a bedroom and living/dining room with a sofa bed. A small kitchen area with one of those dorm sized refrigerators, microwave and bar sinks. There is plenty of dishware, ice bucket, wine opener and a toaster, the toaster is a nice perk as a place that I stay in Manhattan like this doesn't have a toaster in their suites. The city of bagels with no toaster. I like places like this because I'm not a big breakfast person, but I do like my coffee and maybe a yogurt. I usually have leftovers from my dinner the night before, and these make a great late lunch during a mid day sightseeing break.

The location is very good if you want to be by the water front and the north end, in general I found it very convenient overall, it's just a few T stops to Back Bay and the South End. It's also just two stops from the airport on the blue line. The orange and green are just a few short blocks too. You're also close to Faneuil Hall and Quincey Market, if this is your cup of tea. (bad pun). Your right on the Freedom Trail, which is something that every American should do at least one time.

My room was very clean and the staff friendly and helpful with information about the area and the Custom House itself. On the 26th floor is an observation deck not to be missed, the building also is known for their Peregrine Falcons which are the real owners of this place, they watch over Boston and the harbor. Before you step outside onto the observation deck take a moment to check out the live webcam of the falcons.

My only gripes and they are small is the room safe, it is a wall safe that the door isn't that wide or deep, I couldn't fit my mac air in it, a full sized laptop wouldn't work at all. My iPad mini did get in, I think a regular one would do too. A 35mm camera, would be a no go. The other issue which is insignificant but I thought odd in such a nice property was the mini refrigerator, the door had several dents in it. At a property such as this it should have been replaced, this one could be used in an employee area or kept on hand as an emergency spare.

You'll also find a game room with an air hockey table in it, and the workings of the clock tower, and lastly but can be very useful a small laundry room.

I'd definitely recommend the Custom House to anyone that wants a little more than the standard hotel experience, and I'd stay here again. However, there is no room service, not that you need it with so many places around it. Speaking of around it are three bars one for almost each side of the building, so if you're a light sleeper bring ear plugs or try to get a high floor.

28/10/13 | Link | Rating: 4.0
41. Christine C.
This is a hidden gem in the heart of Boston.  The staff is friendly, professional and made our stay very comfortable.  The location is excellent.  You can walk everywhere including T-Stops.  Lots of places to eat & conveniences available.   Rooms are clean & there is even a little museum on one of the floors and an observation deck.   The only thing that would have been great would be a pool---or if they still had the agreement with Marriot Long Warf that Custom House guests could use the pool---but you can't have everything.    One of the entrances to the hotel opens up right into Faneuil Hall---doesn't get any better than that!  It's also amazing quiet---got the best night sleep ever there---couldn't hear anything outside or any of the other guests!

19/01/15 | Link | Rating: 5.0
42. Jennifer M.
This is a review for the view up top, not the hotel accommodations or amenities.

It's a $4 "donation" (they even give you a slip for your taxes, haha) and the view is pretty AMAZING!  (pics to come)

It's an old building with a lot of history and we even met locals up there who just visit it every so often to remind themselves of the wonders of Boston.  You can see the top of it (the clock) from throughout the Boston area and its awesome to be up at the top and get an amazing view when the sky is clear.

I'd highly recommend going if you're in Boston!

03/01/14 | Link | Rating: 5.0
43. Emily H.
(+) Great observatory deck, best aerial views of Boston without tourist crowds
(+) Free wifi
(+) Workout center has basic necessities-wished it had the same views as the observatory deck though. Instead of floor to ceiling windows, you get floor to ceiling mirrors. Would rather look at scenery than myself when I'm working out.
(+) Central location. 30 seconds to Quincy Market, Faneuil Hall, Financial District. A short 7-8 minute walk to the North End.
(+) All the rooms are suites with two TVs, couch, and a small kitchen (microwave, fridge, dishes, small appliances).

(-) Water pressure not strong enough!
(-) Sparse breakfast options. They offer a few select items for $1-3 in the lounge on the first floor including cereal, breads, pastries, fruit, hard boiled eggs, and mixed fruit.

31/03/14 | Link | Rating: 5.0
44. P T.
Thoroughly enjoyed our 1 week stay here!  This was the most historic time share property that we have ever stayed at.

The location was fabulous.  We either walked or used the Subway to tour Boston.  The Subway station was located conveniently close.  Faneuil Hall & Quincy Market are a quick walk away.  

Our room was fantastic!  Each night after that day's adventures, we would come back to the room and sleep so good.  The bed was so comfortable and it was peacefully quiet.  The views of Boston from our room were excellent.  Although the view of the Marriott's Custom House clock tower was just as impressive when you're walking around the city.  The tower is so tall that it can be seen from a long ways.  It was cool cause while we were touring Boston we could still see the hotel which gave us a good idea of where we were.

Our room also had all the amenities.  There was a kitchen of which we only used the refrigerator and microwave.  The bathroom worked well.  There were a couple of televisions for our viewing pleasure.  Complimentary Wi-Fi.  Wish they had a washer and dryer inside the room, though.  This is one of the few timeshare properties we've stayed at that has not had a washer and dryer inside the room.  We had to take our laundry to another floor to get it done, and I believe we had to pay.  That was the only negative.

The property also has an Observation Deck on the 26th floor that should not be missed!!  The views of Boston are amazing from up here!  Since you're a guest there, it is included with your stay.  If you're not staying at the property, you can still pay to get up here.

Other notes about the Marriott Custom House.  
There is an Activity Center for the kids.  
There is a game room beside the washers and dryers on the 24th floor.  The game room includes a billiard table, air hockey, and other games.
There is a Fitness Center with free weights and cardiovascular equipment.

We rented a car for 2 nights during our 1 week stay here.  They only have valet parking here, and It is not cheap.  Paid over $30 a day for those two days.

Considering everything, we had an awesome 1 week stay at Marriott's Custom House!  I'd love to come back here again.  It makes for a great base for exploring Boston and the surrounding area.  There is so much to see and do.

25/04/14 | Link | Rating: 5.0
45. Vivian C.
The "beautiful clock tower" that I've enjoyed along the Boston skyline actually has a name.  It is the Marriott's Custom House, and you can get a 1 Bedroom Villa, 1 King, Sofabed for the current rate of $199.00/night on the date of my visit ($229/night on the date of my posting).  It is also a resort and as such offers timeshares, which is how my friend was able to trade for a week here via Interval International.  And that is how I obtained access to the Observation Deck on the 26th floor.

With the guest pass in hand, I scanned it on the black pad in one of the two small elevators facing one another and selected floor #19.  Once there, I disembarked and turned to face another single elevator that had the potential of taking me up to the 26th floor.  Given the small footprint of the Custom House, the narrow observation deck encircling the exterior of the building does not take long to transverse.  However, I could have easily spent longer than I had, simply relaxing and enjoying the quiet and the view.  While I did not see the peregrine falcon that resides atop this tower, my visit up there was only somewhat overlapped with that of but one other visitor.

On the way back down, I stopped off at each floor of interest.
25th floor - Exercise Room with perhaps 7 machines, and some free weights and a weight machine; water and towels
24th floor - Game Room/Laundry/Ice Machine with air hockey, a board for checkers or chess, Wii, pool table, snack and soda machine, and 3 sets of washers/dryers
20th floor - Activity Center - a nice indoor play area for the more youthful guest, cutely decorated and supplied with things my parents never bought me when I was a kid

Heading further downward, I walked the two loops under the cool rotunda visible above the ground floor, on the 2nd and third floors. which included a variety of pictures and objects.

My friends' room was one of 5 on their floor.  Their door opened into a small vestibule, and from there into a kitchenette/living room which included a round table for 4, a mini fridge, microwave, and the tiniest sink I've ever seen in a hotel room as well as a couch and several chairs.  Off to the side was a small hallway with a full bath off the inner wall, which led into the small bedroom with a pair of windows overlooking the city.

A nice little room in a resort with a ton of amenities.  Breakfast is not included, but it is in such prime location with the Aquarium on one side, Faneuil Hall on another, and 3 of the Metro lines (blue - Aquarium, orange - State Street, green - Government Center (although the Government Center station will be closing for 2 years beginning with 3/22/2014)) within an easy walk.  The North End is within convenient reach, and a bit further off in another direction is Chinatown.  Enjoy the walkability of our walkable city!

01/04/14 | Link | Rating: 4.0
46. Angela L.
Location location location! Great views of everything! Very clean. Friendly staff. It has a full gym, a playroom, gameroom. The observation deck is unfortunately closed for renovations.

23/04/15 | Link | Rating: 4.0
47. Linda R.
We just stayed a week in room 903 and loved the views of the water! The staff is excellent and super accommodating! Matt you are wonderful and are perfect for your job! The location is about as perfect as you can get!

15/05/15 | Link | Rating: 5.0
48. Kelly S.
Beautiful hotel, but, is also a timeshare and that can mean limited rooms.  I stayed here with my fiance last month as part of a surprise birthday gift.  I booked the room weeks in advance and requested a room on an upper floor as suggested by many reviewers to experience the amazing views.  Unfortunately, when we arrived they gave us a room on the First floor, the only floor I did not want to be on.  Okay, it happens I guess, due to also being a time share.  I didn't think that would be a problem in the end of February when tourism is low.  We did ask for a different room but were told none were available.  I wasn't too upset about the room because I knew we could still check out the views from the observation deck.  Unfortunately, it was CLOSED!! Due to snow on the deck.  MInd you the whole reason I booked this hotel was for the amazing views and reviews.  You can still see the views from inside but from 10 feet back and behind windows, was really difficult to take pictures.  When we got to the room (room 101)  I immediately had to close all the shades as the large windows in every room were open to the busy streets and bars/restaurants across the street.   Being on the first floor everyone can see into the room, especially as night came.  I had to get dressed in the bathroom because the old curtains were basically starched open even when unlatched from the holders.  I reserved a King bed but this bed looked more like a Queen, it was okay comfort wise.  Fortunately, the room was very clean.  

Before dinner we stopped at the bar for a drink and were taken care of by a very rude bartender who didn't even know how to make the drinks on the hotel cocktail menu.  Then she insulted my fiance by telling him the drink he picked off their featured drink menu is for 18 year olds looking to get drunk.  We also had to sit and listen to the bartender bad mouthing the hotel and its horrible credit card paying system.  After waiting about 30 minutes for the bartender to cash out another table we put the drinks on out room tab and left.   The next morning we woke up around 7 and after having a rough nights sleep we headed out immediately.  

Some other issues with the hotel: low floor rooms are noisy-loud music from bars across the street, self parking is $40 ($40 to park your own car 6 feet from the hotel door with no security fence or gate), the game/laundry room had 3 vending machine/washer/dryers out of order- this didn't effect our stay but could hinder someone staying in the time share.

 As for the hotel, it is beautiful, no denying that and staff is very friendly (minus bartender).  Unfortunately, it is not what I was expecting after paying over $350 for a night's stay.  I would not stay here again if given the option, too many other 4 star hotels with much more reasonable rates.  

I did contact the corporate office and wrote a lengthy email about our stay and issues and really only got back a canned, half-effort apology, which was extremely disappointing.

31/03/15 | Link | Rating: 2.0
49. Dan O.
I did not stay in this hotel, but I proposed to my girlfriend at the observation deck of the Custom House Tower last weekend.

Hidden gem! So many people propose engagements at the Top of the Hub at the Prudential... but don't waste your money!

There aren't many tourists (or even locals) who know about the Custom House Tower observation deck.  For us, it was the perfect, intimate spot for me to propose. Of course, she loved it.

It's only $5, weather permitting, and it's open daily at 2 pm. The views of Boston are absolutely stunning.

25/11/14 | Link | Rating: 5.0