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Onyx Hotel, a Kimpton Hotel in Boston, MA

Onyx Hotel, a Kimpton Hotel in Boston, MA

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Company Info:

Rating: 3.88

Address: 155 Portland St, Boston, MA, 02114

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    Comments (100):

    1. Jay K.
    Spent a week's stay recently; Didn't do much more than sleep here.  Fairly small rooms per most reviews, but sizeable enough in my estimation; We did not feel cramped.  The singles are king-size beds and the only complaint is that the thread-count on the sheets don't seem high-enough (very scratchy).  Located in the financial district w/ meter parking available during the day.  Daily street cleaning from 2-7AM precludes any overnight parking.  Valet turned out to be $35 and includes in-out privileges (although we were informed by the desk taking our keys that it was $32 - we did not test the in-out privileges so cannot comment if that is indeed true).  Their staff does not seem to be well-informed regarding their own hotel.  Aside from the above misinformation, we were also told the other room we booked would have two queen-sized beds; When we arrived we were told the doubles only have full-size beds (which is typically the standard in hotels I think).  Bath is likewise small, but quite serviceable; Aveda products are provided as complimentary toiletries (a plus!).  The "leopard-print" robes looked shabby and nobody wanted to "try them on."  All-in-all a pleasant stay.  No real lobby to speak of - the doorway opens directly to a tiny reservation desk to the right and the "lounge" which is a small bar/dining area.  Since we were out most of the day and evening, we did not take advantage of the complimentary wine hour from 5-6pm.  Complimentary newspapers provided each morning.  Free in-room wireless internet.  For those whom "advanced rebidding" means anything, this hotel can be a good value.

    15/06/06 | Link | Rating: 4.0
    2. Dr J.
    This cramped little hotel has got style, and the staff is great.  Free beer-wine-snack hour doesn't hurt.  So I'd definitely recommend the Onyx if you're, oh I don't know, seeing High School Musical at the Garden or something.

    21/02/08 | Link | Rating: 3.0
    3. Jim P.
    Really great little place. Rooms a smallish, but very comfortable. Staff is fantastic and location is great - short walk to the North End, The Garden and the subway.

    06/04/09 | Link | Rating: 4.0
    4. John F.
    Great location - walking distance to the Garden and Quincy Market.  Rooms a little small and mandatory valet parking for $35.

    12/03/07 | Link | Rating: 4.0
    5. Jean-Francois D.
    We had a great time at Onyx. It's perfectly located near the restaurant of Beacon Hill and North End (little Italy). There's a Seven Eleven right down the block if you don't want to pay for that 5$ water bottle offered in the room ;) There's also a Au Bon Pain in front if you want to grab a quick bite before a long day walking in Boston.

    Every night there's a wine offering (free) at the Ruby Room between 5 and 6. The newspaper is delivered to the rooms every morning.

    Valet Parking is very useful and not that much more expensive than a 24H parking.

    But it's pricey... like most Boston hotels I guess!

    24/06/07 | Link | Rating: 5.0
    6. Melisa K.
    Love the Kimpton. Clean, super nice staff and great locations. Great location for Garden, North End, Fanueil Hall, etc. Not overly fancy but very tasteful. Wine hour each night which is nice after a day of walking the city. We came with our 3 young boys and the staff really made us all feel so welcome. We will be back.

    18/01/11 | Link | Rating: 4.0
    7. Elle S.
    Loved this place...room service is top notch although pricy. I hate driving in Boston because of all the traffic and construction but everyday when I would call to get directions to the hotel from my client site, staff members were always friendly and willing to help. Rooms are small but the rooms are decorated nicely. Nice mini bar (expensive!)...you can get a boutique feel for not too much.

    19/07/07 | Link | Rating: 4.0
    8. Joseph R.
    This place is decent.  The rooms are kind of small but the hotel has a chic look to it.  The rooms are stylish and clean.  Don't waste your money on the Britney Spears suite (if they still have it, it has been a while since I've been here) its a complete waste of money.  I'm kind of a sucker for the word Suite when it comes to hotels though...  Bigger is better :).  But the B.S. Suite is decorated like the Lucky video TACKY!

    21/01/08 | Link | Rating: 4.0
    9. Q. C.
    Booked through a website--so the price was def right. Four of us (2 adults, 2 teens) spent the night in this smallish room. Kimpton style with the leopard robe, and the nutty pattern on pattern interior. Beds were comfy. Windows can be opened. Nice bathrooms with all sorts of smart details. Some charming paintings/illustration in the lobby and living room on the first floor that my daughter and I felt were very magical. Cool neighborhood, walkable to all sorts of locations though not a few steps... Parking had sticker shock (around $40 a night--valet only).

    20/04/09 | Link | Rating: 3.0
    10. Debbie W.
    I am a big fan of Kimpton Hotels.  They are fun and unique.  Onyx is no exception.  Tucked into an alley near the Arena, it is walking distance to restaurants and shopping.  The room had the usual crazy decor (red & black), was very spacious, comfortable and quiet.  It's nice that they have a wine hour and the staff is friendly.  The price was higher than I'd hoped ($225 per night, two double beds), but probably appropriate for downtown Boston at this time of year.  I'd return and recommend this hotel if you like the small boutique vibe.

    25/10/09 | Link | Rating: 4.0
    11. Kendra S.
    I think my parents became one measure cooler for staying at the Onyx Hotel.  This place is wicked cool.  And maybe it's just because it's new,  with the bedspreads still a little stiff, the curtains void of dust.  But I also think that the Onyx has a philosophy of cool and it trickles down from the infrastructure built on cool to a staff whose very purpose appears to be keeping everything cool.

    My husband and I were heading up the elevator to meet my parents in their room.  The bellhop (are they still called this in 2007?) chatted us up, talked about the hotel, asked us how we were doing.  This is so rare in Boston - and it made us feel like we were prized guests, even though we weren't.  We were just guests of guests.  

    When we arrived at my parents room - a suite with a queen-sized bed, we were impressed by the sleek, modern decore.  I believe they call this "hotel chic."  There was clearly a lot of attention to detail in selecting the mod furnishings.  Even the carpet was a cool mix of black and white checkers.  The room was a bit small, and the usual amenities like a hairdryer and a coffee pot were not included.  I wonder if this is the same for all of the rooms, or if my 'rents just got stuck in the redheaded stepchild of a coffeepot-less room, secured through Travelocity.  Speaking of Travelocity, even though they got a deal through this travel site, the hotel told them that they would match this deal and even offer them a $10 discount on top of that.  Something to look into for next time!

    In addition to praising the friendly staff and the nicely-appointed room, my parents were geeked to learn that pets were welcome at the Onyx.    Hurrah!  Because what's a family visit without a little mini-bar action and Stubby the Pug?

    26/04/07 | Link | Rating: 4.0
    12. Kimberly L.
    Had a wonderful weekend at The Onyx. The hotel lobby is rather small as half of it is the Ruby Room restaurant. The staff here was incredibly nice though. The few times I interacted with them (room service, needing a hairdryer, calling for our car from valet) was nothing but professional. The room itself is tighter than most I've been to but I liked the checkered carpet and the cozy modern feel to it. The bed we had was a king so that might have shrunken the space as well. The room was clean and comfortable. I didn't have a problem with the neighborhood but I guess coming from NYC I'm used to rowdy frat boys on the streets once in awhile. The hotel is walking distance to quite a few places so definitely no complaints there. I guess the only real complaint is the price. Parking was $42 a night on top of the room charge but I do understand that Boston is a pretty big city. Overall a fantastic place to stay and will probably look into staying at other Kimpton Hotels as well.

    20/02/11 | Link | Rating: 4.0
    13. kate P.
    My husband and I decided to stay here for a "getaway" in the city for a night.  We live below the world's loudest people, and we just wanted a night to sleep and not be awakened by a screaming child and what seems like a herd of elephants above us.

    So we went to the Onyx.  As usual -- A Kimpton.  Which I love.  We brought the dog (as always) and everyone was so friendly;  from the bellman to the front desk.  In fact, they sent up a special "room service" treat for Eddie (dog biscuits) to "welcome" him.  Ok, I'm a sucker.  i loved it.

    We basically stayed in, ordered Sushi from this PHENOMENAL place on Beacon Hill, slept like logs, and lounged the next day.  The $13 breakfast buffet was good, but pricey.

    Now, let me get somethoughts out:
    1)  In a hotel, you PAY FOR CONVENIENCE.  Ergo, you are paying $13 for a breakfast buffet that would cost $7.50 everywhere else because you don't have to leave the hotel.  Hell, you can go down there in your robe.  So when you're travelling, keep in mind this equation:  Service + Convenience = $$$.  Period.  I didn't mind paying the $13.

    2)  Mini Bar.  We dipped into the cookies.  The cost?  Like $5.50 or so.  Again, CONVENIENCE.  It's expensive because it is convenient.  If you go to a hotel and don't want to pay $5 for cookies, walk your ass outside and stop at CVS.  If you want cookies while you're hanging out watching the TV in your robe, pay the $5.

    Overall, a great hotel.  The staff was phenomenal.  The bellman was so great -- he recommended the sushi place.  We'll be back.  Thank you, Onyx!

    07/12/07 | Link | Rating: 5.0
    14. Christopher T.
    Why check into rehab, when you can check into The Onyx? Britney Spears was scheduled to start her Onyx tour here, but somehow got rescheduled.
    The hotel has a very good location and makes it easy to walk around to much anyplace you would like to go. This was only a small pit stop off on my final destination to Cape Cod,but it was very enjoyable indeed. The rooms are pretty nice size with an upbeat cool decor to follow them. The only thing that i disliked was the lobby, as it was very tiny and Marriott courtyard feel to it. However you don't ever spend much time here typically, so no real big deal i suppose.
    If you dont like the look or feel of this property try The Nine Zero or Beacon.

    08/05/07 | Link | Rating: 3.0
    15. Stephy S.
    When I pulled up to this place after a long flight from LA to Boston and a painfully slow cab ride, its red glowing front was instantly appealing. As soon as I walked into the lobby and saw the artfully crafted and cool red glass lamps in the Foundation Room I thought, oh yes, this is my kinda place. As soon as I walked in the room and saw the dark woods, the beigey gold striped walls and the rich red accents I thought, hell yeah. I then spotted the complimentary bottle of wine AND a leopard robe and all I can say is..........WIN TO THE MUTHA FRIGGIN WIN!

    This place is pimp and while i don't really understand the whole Britney Spears connection, I still liked it anyway. It's cozy, the beds are awesome, it's got excellent room temperature control (key when traveling...for me anyway) and they have GIANT SNICKERS bars for only $3 in the room. Those come in very handy while drinking the wine and watching a movie late at night.

    The wireless works great and being a total technotard I had to call the IT guy for help and he was above and beyond awesome and funny and friendly instead of talking down to me like I've had happen at other hotels.

    The only gripe I had with this place was the room service. I got food poisoning my first day in Boston at the first place I went to (Thanks Beantown!!) and so on day two I really wasn't feeling up to venturing out for food so i ordered the chicken strips and the fries and they kinda left something to be desired. The chicken was dry and the fries were on the very soggy side, but I'm hoping I simply ordered wrong. But for a meh meal and 2 sprites for almost $40.00, yeah, seemed a bit high.

    Other than that, I loved my stay here and I would recommend it to anyone and would definitely stay here again :) They also have a guy who will shuttle you to the airport for a tip. Saves time waiting for a cab :)

    15/12/06 | Link | Rating: 4.0
    16. Brian G.
    I have traveled for business for the past 5 years and have not found a friendlier, more caring staff. The pricing is reasonable and location is great, just a short walk to North End and Beacon Hill and literally a minute from the Garden. The comfortable beds and chicken fingers are just a few of the many things they do right. I will continue to recommend it to all friends and co-workers who pass through Boston.

    26/01/12 | Link | Rating: 5.0
    17. Layla P.
    Fabulous smells in this hotel, that really won be over...the complimentary wine/beer hour with cheese and crackers helped as well. The concierge was extremely helpful with taxis, restaurants, advice, etc. Definite plus for letting us check in at 8 AM (as in, actually go in the room, not just check luggage in) since we came in on a red eye - that doesn't happen very often. They have cute little bones for the puppies staying at the hotel :)

    The lobby is quite small and mostly taken up by a restaurant, it would have been nice if they used it as actual lobby space. The rooms are small but nicely decorated - similar to other Kimpton hotels. I didn't have the breakfast but it seemed overpriced and they didn't even offer french toast :gasp: It's located in a blah area of Boston...unless you are there for a sports event.

    19/02/08 | Link | Rating: 4.0
    18. Stephanie G.
    I went to Boston back in September for the Sox/Yankees series and had heard a lot about Kimpton hotels. After much perusing, we decided to stay here. The staff was great and gave us awesome recommendations on restaurants and things to do. The rooms are small, yes, but this is normal in any large city. The bed was super comfy and it was nice to walk into the room and have a bottle of wine and a dozen gorgeous white roses waiting! I had sangria at the lounge downstairs along with mac and  cheese....super, super good!! I really enjoyed this hotel...but I have to say, I would probably try The Marlowe next time I am in Boston.

    26/01/08 | Link | Rating: 4.0
    19. Janet E.
    We got a great rate at the Onyx with their 1981 anniversary promotion rate.  We arrived early before the allowed check-in time. The conceirge allowed us to check our bags for storage while we grabbed something to eat for lunch.  When we came back, we were told our room was ready and that our bags would be delivered to us. However, 20 minutes later our bags had still not arrived. The hotel allows dogs so if you have allergies I suggest not staying here. I didnt mind the dogs until they started barking at 4am in the morning. Our room was next to the ice machine which I didnt mind until someone decided to get ice at 6am in the morning and I heard every last cube fall out of the machine.  The rooms run on the small size which is normal for boutique hotels.  I had a big problem with no coffee makers in the room. I enjoy a nice cup of water or tea before going to bed and felt strange calling room service for hot water everytime I wanted some.  Other than these issues, our stay was nice here. I would come back here again but only at the cheap rates they offered.

    02/06/09 | Link | Rating: 3.0
    20. Jeff K.
    I stayed at the Onyx with my wife and 8 year old daughter. The staff was nice and extremely helpful. They seemed genuinely interested in helping us then most front desk staff do. They have a welcome gift for kids and every time we went to the front desk, they made sure she had received one. We did not indulge in the wine hour but everyone seemed to be having a good time. The lobby is small but had plenty of seating. The room was smallish but the 3 of us had no problems moving around. It's really just a place to shower, sleep and rest your feet, you do not need much. The bathroom was nice, the shampoo was great and they had robes in the room for the all of us. The T is 30 seconds walk, so you can be anywhere in minutes. It took us 20 minutes to Fenway and 20 minutes to Harvard. I have no complaints or can be improved on.

    08/05/12 | Link | Rating: 5.0
    21. Sam R.
    Forward thinking - dedicated recycle receptacle in the rooms. Nice.

    Backward thinking - $13 breakfast buffet, with a nice 18% automatic gratuity. Despite the decline in our nation's grasp on higher math, I *think* I could calculate the tip myself.

    What were they thinking - leopard print robe. While I can appreciate this as an emergency Halloween costume, I can't really see myself lounging around in animal prints. David Hasselhoff yes, me no. Scary.

    All in all a nice boutique hotel. Complimentary beer/wine in the evening, a small bar/lounge downstairs. Free wi-fi vs. the typical gouging you see at most hotels. News hounds will also appreciate the free NY Times, WSJ and USA Today in the lobby.

    31/10/07 | Link | Rating: 4.0
    22. Stephanie R.
    Beautiful room, helpful staff, clean, modern feel... Only problem was the pillows were really big and uncomfortable.

    18/11/10 | Link | Rating: 4.0
    23. John C.
    My partner and I prefer boutique hotels with a touch of trendy decor and some character -- and the Onyx fits this profile.  As long as the bed is comfy, we are usually happy.  This bed was fine.

    But I must say the room was really tiny. It was standard room i think, and we got a decent price online. We always pack light but we felt quite cramped -- we did room service one night which was a joke as we had no idea where to put the tray and plates! After the third night in such close quarters, we were ready to head home. I will say the bathroom was fairly large in comparison to the rest of the room.  Even for a boutique hotel renovation, this small room size was pushing credulity.  Had we known, we would have spent a more for a suite or something with a bigger footprint. Service was good from all the staff.  Good location.

    12/10/09 | Link | Rating: 3.0
    24. Juli R.
    Okay the hotel itself was great, four stars easily.  Rooms comfortable, clean and quiet!!  I love the Kimpton hotels and the Onyx did not disappoint.  Service great Although it took 2 days to get a fish in our room for my impatient 5 year old, they ended up putting the one in the lobby in our room I'm sure because they were sick of him asking, where's my fish!  We ate room service when we checked in at 1 a.m., food was good and breakfast the next day in the hotel...not so good...I recommend eating elsewhere.  My only complaint is the location, while really near the North Station which was convenient , it wasn't near anything else, including anything to eat.  Also the walk from the station to the hotel was pan handler central.  The only reason I wouldn't stay again is because of the location.

    19/07/10 | Link | Rating: 3.0
    25. Jane D.
    Absolutely wonderful! I can't say enough about how great it was. Location is killer, close to everything (TD Garden, North End, Quincy Market and the North Station T stop).

    Room was nice, and the bed was very comfy. The price is extremely reasonable, it would be hard to beat without going to a roach motel, a hotel without a front desk or taking a 15 minute T ride to the out skirts of the city.  

    What put this hotel over the top for me was the entire staff. Everyone was so friendly (and not the fake friendly). When the room key was accidentally deactivated, my boyfriend and I had to go back down to the front desk for a quick fix. We didn't think much of it, and didn't give any attitude. The gentleman at the front desk walked us back up to our room to make sure it worked then brought us a bottle of wine and a plate of cheese and crackers for the "inconvenience".

    I will recommend this hotel to anyone going to Boston, and would stay here again in a heartbeat.

    13/08/11 | Link | Rating: 5.0
    26. K H.
    Yes, yes yes!!! This is what 'boutique' means - personal attention, exquisite rooms,, warm and friendly staff, accommodating and a great location away from all the 'busy-ness' of the downtown crowd. Close to everything so you can walk and take a short cab ride to Back Bay. I love the big flat screen TV's, ipod friendly, economically efficient with their amenities and a lovely buffet styled continental breakfasts every morning. John is the Manager and he is the BEST. All staff members are hands on in accordance to concierge service and the life. There isn't anything that this hotel can't do for you. For international travellers - this is the best!!!! Cheers.....!

    28/08/11 | Link | Rating: 5.0
    27. Jenn B.
    I was willing to buy the bed from them!

    That's how comfortable it was.

    I can not say anything bad about this hotel or it's staff. Unbelievably nice and helpful with everything. I made a last minute reservation  for the King and Parlor Suite, which is located on the PH level.

    The decor of rooms fit the Kimpton style, very chic and modern. The cleanliness of bathroom was top notch.

    If you're not from Boston you may find the area to be a little out of the way but it's really not. There are tons of bars within walking distance. Including Faneuil Hall and Beacon Hill.

    Highly recommend! Great for a girls night out on the town or a romantic night with a partner.

    10/06/09 | Link | Rating: 5.0
    28. Micaela L.
    The Onyx is a reliable choice for a downtown Boston hotel.  The decor can be annoyingly trendy in certain places -- leopard-print bathrobes, anyone? -- but the service is good.  If you're looking for a hotel in the Kimpton family, I'd recommend the Nine Zero over the Onyx -- the location is better (and more central), and it's a bit nicer.

    23/06/10 | Link | Rating: 3.0
    29. John G.
    I was going to give this place a 2 for it's small room, thin walls, and loud outside noises. Our room was towards Portland street. Any outside noise can be heard as if there were no windows. There was also a couple next door to us fighting at 1:30am. "Don't fuk'n touch me!" That was awesome.  
    But the reason I give this place a 1 is for dishonesty and lack of customer care. After checking out around noon and heading back home from a wonderful vacation. I was at the airport and noticed (4:30p) that I had left my ipod on the hotel room dock. I immediately called in and was transferred to Nicole (Housekeeping supervisor). She said that she was going to check and call me back once she checks the room. She never did. She had also mentioned that if it was not in the room, that she would call me the next day because all the housekeepeers left for the day and they may have put it in somewhere else.  WTF! Is this a mystery place only cleaners know of? You're kidding me. Anyways, I called back today after no call back. A Michelle picked up and said they did not find it. Thanks for the call back, great customer service! The front desk even assured me that no one checked into that room after we checked out. I guess whomever stole it desperately needed a christmas gift. Merry Christmas!

    21/12/10 | Link | Rating: 1.0
    30. Jason C.
    Very nice hotel in a cool location (well not to walk anywhere, but it looks cool!).  Pulling up to it is a little James Bond-y.  It's in a warehouse district.

    Staff was excellent.

    The room was great but it was small.  Nicely appointed and it had an excellent bed and pillows that's for sure.  Very comfortable.

    Interesting design carried over even into the halls and rooms.

    24/01/09 | Link | Rating: 4.0
    31. Brian M.
    I highly recommend the Onyx Hotel Boston for small meetings.  The planners (Jill & Nicole) were very helpful.  The catering staff was efficient and friendly and the food was great. The hotel staff is friendly and helpful as well.  The rooms are unique and offer a fun atmosphere.  The hotel is conveniently located near the TD Bank Center and the North End.

    When bad weather caused a flight delay the front end staff was very happy to extend check out so we had a comfortable place to wait.  I look forward to staying at the Onyx (or another Kimpton Hotel) again.

    10/11/11 | Link | Rating: 5.0
    32. JO W.
    To start, by booking on a Sunday there was a discount greater than any online offers. We were celebrating our 10th anniversary and I let them know when I made the reservation. They sent up a bottle of champagne and 4 chocolate covered strawberries. Every day The Onxy has a complementary wine happy hour with a nosh.  It is VERY close to the Fleet Center, it may be challenging on a game night. However, walking distance to the North End and all public transportation. It was a lovely get-away and they did an excellent job making us feel welcome and celebrated.

    13/11/12 | Link | Rating: 4.0
    33. Megan G.
    If I'd paid the rack rate for this room, I'd probably have been disappointed.  However, we booked through a web site and paid less than half of that, and for that price I thought The Onyx was great.  The rooms are a little small, but were fine for two people.  Breakfast is very spendy (I think it's $16 for adults now) and isn't worth it at all (though we did get vouchers for two free breakfasts for some reason).  My biggest problem with The Onyx is that the location is not great for anything but sporting events, but Boston is sufficiently small that it's a pretty short walk to major attractions.  On the plus side, it's very close to all the fantastic Italian restaurants of the North End.

    The thing that set The Onyx apart was the staff.  Everyone we dealt with - from the front desk staff, to the bellhop who took our luggage, to the waitress in the lounge - was upbeat, chatty, and pleasant without seeming fake or overbearing.  They seemed genuinely happy to have us staying at the hotel.  The complimentary wine and cheese hour is a nice touch (but you'll have to look hard for it, it's just a tiny table in a tiny corner of the tiny lobby).  The beds were super, super comfy and the rooms well appointed.  And yes, they're dog friendly and eco-conscious, both of which would have won me over even without the fantastic staff.

    10/12/08 | Link | Rating: 4.0
    34. Jay G.
    Stayed here 12 Jan, room was just ok for the cost, the real problem was the valet.  Pulled up and no one available to greet us.  Had to go inside, the receptionist said "just leave it and we'll take care of it" .  That was a little disturbing but eventually the valet showed. So we went to our room and looked out the window and saw our car was just moved across the street to a meter that opened up.  Not to our surprise, it was being ticketed! When we mentioned it to reception they apologized and said they would pay it.  So today, February 25th I get a bill in the mail from the city of Boston saying that the ticked was paid late and I owed another 8 dollars..... I paid it to avoid the aggravation.

    25/02/12 | Link | Rating: 3.0
    35. Sandra W.
    I have to say I am very impressed with this hotel . Aside from the very cute decor the service has been excellent , they have been more than accommodating and its just a very warm and inviting place to stay. Very close walking distance to Hanover Street in the north end of Boston and the price is very reasonable.

    11/01/12 | Link | Rating: 5.0
    36. theo n.
    Stayed here for game 5 of NBA finals. The room was tiny, and the beds were lumpy; probably from too much bumpin' and grindin'. Check-In was smooth and the service was prompt and crisp. They did allow me to check in at 9am when I arrived for a little morning catch-up nap.

    Bar downstairs is open late, and they are very accomodating.

    17/06/10 | Link | Rating: 3.0
    37. Katherine B.
    I was so impressed with the customer service!! they knew it was my birthday so they gave me a bottle of champagne!!  The rooms are very nice..a bit small but very updated and clean...their location is great! We parked a few blocks away to get a cheaper rate..over all a great stay!

    09/02/12 | Link | Rating: 4.0
    38. Alicia M.
    Very nice staff and clean room with lovely leopard bathrobes.  When booking I mentioned that it was a surprise mini getaway for my husband for his birthday. Upon arriving he was wished a happy birthday and upstairs we found a bottle of champagne with a card wishing him a happy birthday. Highly recommend!

    30/05/12 | Link | Rating: 4.0
    39. Melanie Rose P.
    My exceptional experience at the Onyx started when I booked my room at the hotel. After much research, which led me to the (mostly) great reviews, I booked it at a reasonable price. Several days later, I decided that I wanted to do something special for our anniversary, so I called the hotel and asked if I could have a bottle of white wine waiting for us upon check in. The gentleman helping me on the phone told me that they could do "pretty much anything I wanted." I ended up setting up wine, chocolate covered strawberries and a rose petal turn down.

    Over the course of the next few weeks, I called several times to check on a few things. Every time I called I spoke with someone extraordinarily friendly and helpful (Evan and Cecilia at the front desk stand out especially) and I really felt like I was a special guest. The day of our arrival I had a bit more communication with the desk as my surprise was about to unfold, and I knew I was in good hands. They had everything prepared and when I arrived at the room, everything was perfect. The rose petals were all over the bed and the floor and the room looked beautiful. (See photo!) :D

    Aside from my special experience, I should point out that we were treated wonderfully, with fabulous customer service, and we witnessed the same toward others (which is a great feeling!) We overheard the young man working the front desk on the phone giving detailed directions to a guest on their way and even offered to stay on the phone with them until they had reached the hotel. EVERYTHING was totally above and beyond a "normal" hotel experience: The friendly thorough check-in; The welcome sign and bowl of treats for the "pet-of-the-day" (See photo again); The Aveda toiletries; The advertised eco-friendly aspects; And the funky stylish dcor of the rooms - this hotel deserves much praise.

    Lastly, anyone who says the rooms are small is definitely from a small town themselves and not used to a city hotel. The rooms are perfectly sized for a couple.

    11/11/07 | Link | Rating: 5.0
    40. Abigail M.
    The employees were nice and the rooms were clean. The problem came with the response we got from staff when they gave us a room with a king bed when we booked a room with two queens. All the other rooms were full, so the woman at the front desk said they would send up a roll-away bed. We waited maybe 15 minutes for the bed after settling in, and it still hadn't come. We called the front desk and they said it would be right up. Another fifteen minutes later, we got sick of waiting and went to dinner. We told the front desk as we were leaving that we still hadn't gotten the bed. The woman looked surprised and said the guy should be on his way. That was just after 4:30. We got back from dinner around 8:00, still no bed. We called one last time, then the bed finally came 10-15 minutes later.

    03/06/13 | Link | Rating: 2.0
    41. Aaron G.
    Clean, well appointed room. Convenient location. Customer service, though friendly, was inadequate. Room service only until 11:00pm; limited cable channels; in room movies up to $18. Very acceptable for last minute one night stay.

    16/03/12 | Link | Rating: 2.0
    42. David P.
    I have to say, regretfully that I was disappointed. An evening here, in an average, and very small room, cost $300. When I arrived, the room was stiflingly hot. 79 degrees and holy humid. I turned on the AC immediately. I spent an hour and a half in the room before I went out for the evening, and it was still stuffy and hot when I left.

    There was no fridge in the room. Really? Why not?

    The most insulting bit was the bottled water..........A 16 oz bottle was $4 and the larger bottle was $6. After spending such a large amount of money on a "decent" room, I was truly annoyed and felt that I was being taken advantage of. I can accept paying for bottled water in a hotel, but this was a bit much. Aren't hotels in the customer service business anymore?

    A $5 delivery charge for room service? As if I had another option. The menu prices were obscene to boot. I have stayed at the Boston Plaza and paid FAR less for the stay AND the room service.

    Overall I was disappointed and felt as if The Onyx does not value their patrons.

    My advise to the Onyx: Show your guests some appreciation. Small gestures go a long way.

    25/06/12 | Link | Rating: 2.0
    43. Diana A.
    Kimpton Hotels are a personal favorite of mine, sure, techno music plays in your head when you walk in, but the reasons I love Kimpton properties are for their commitment to sustainability and the fruit water at the lobby :)

    The Onyx is the smaller property of the Kimpton three in Boston, it is also in a rather questionable neighborhood. Regardless, my stay was still very comfortable and nice. The rooms were clean, the beds were comfy and the staff is friendly.

    If you're travelling for business (like I was) sign up for the Kimpton In Touch loyalty program, besides earning points you get to take advantage of perks such as: $10 ($15 in NY) "raid the bar" credit, free wi-fi and a wine reception at 5pm.

    28/10/10 | Link | Rating: 4.0
    44. Raj S.
    Check-in was a breeze. We got there 2 hrs before check-in time but had no problems checking in early. The staff is very friendly and peppy.

    Our room was facing the street side, we didn't think much of it, looked quiet enough in the afternoon except for occasional traffic ... big mistake. We came back from dinner around 10 pm and saw a huge line forming at the bar across the street from hotel. We should have known that's it for good night sleep. We could hear the parties till 3am outside and to make things worse people staying on our floor were in and out the room all the time banging on each others' door shouting in the hallway and cursing till the wee hours.

    No rest was one thing, but the other thing that upset me even worse than that was the shower pressure that was nonexistent and the bath towels were like rags.  Come on, people, that is just not what I thought I'd get in a hotel where you pay so much. And what's with the animal print robes, which not just has the 80's vibe but looks like it's been used since the 80's. The one hanging on the bathroom wall was faded and old, we didn't check the one hanging in the closet.

    Don't get me wrong the rooms are nice, the bed was comfortable, there is an iPod player with docking station which you can also use to charge your iPod/iPhone.
    There was no coffee maker; I wish they had one. We didn't attend their wine reception, so I can't comment on that.

    They have wireless for $10 or for free if you join their Kimpton club.

    So unless you are one of those party goers or get a different part of the hotel altogether I would not recommend this hotel to anyone.

    24/12/11 | Link | Rating: 1.0
    45. M. Deloris D.
    The Onyx Hotel was a magic portal in the craziness that is near North Station/TD Garden.  To get here, you walk past dudes hawking the Herald, dudes hawking tickets and dudes begging for change.  Be brave, the schlep is worth the reward.  The facade only hints at what you'll find inside.  

    We had a room with a king sized bed, street view, away from the elevator.  We were on the staycation leg of our honeymoon and when I shared this information with Onyx staff they made sure there was champagne, chocolate covered strawberries and a handwritten note in our room to welcome us.  P-O-S-H!  

    The room was clean and cozy.  Not terribly spacious, then again we didn't need space.  We were exploring our beloved city and settling in as newlyweds, heck...we could have shared a twin bed.  

    Every evening at 5, Onyx hosts a 'happy hour' of sorts.  You are invited to mingle with other guests and enjoy complimentary red and white wines and snacks in the lobby.

    The staff were incredibly friendly, some remembering us by name even though we just stayed two nights.  At the end of our trip we were able to leave our luggage while we headed to the North End for breakfast and Mike's.  We loved our stay here and would recommend it for staycationers and out of towners alike.  The Onyx is even pet friendly so you don't have to kennel your four legged friends.  

    Planning a trip to Boston?  Give the Onyx a try.  The hotel might seem inconveniently located but truthfully, the price for the location can't be beat.  You're quite near a major hub (North Station) and can take either the Orange or Green Lines to connect to all the city has to offer.  Onward intrepid explorers!!

    16/02/10 | Link | Rating: 5.0
    46. Yoli S.
    Went to Boston to celebrate our 5th year wedding anniversary and I must say this is not a romantic hotel.  

    The staff is really friendly and helpful, but the location is awful. You are only close to TD Garden and since there is a sports game every night, the streets get filled with drunks.  The rooms are clean but NYC size (tiny).  

    Will not be returning to this hotel.  I will make sure to stay in the Back Bay area next time, close to Newbury St.

    21/11/10 | Link | Rating: 3.0
    47. Sasha C.
    i sent an email to kate to assist my booking here. she was extremely responsive and did a great job assisting me. i booked with a corporate rate on the phone, which saved us a good amount of money. we had a total of 4 rooms here, organized well and close to each other. the staff at check in knew who we were right away as they were expecting us. the companion goldfish made it to each room which was great and everyone was enjoying the company. we stayed for 2 nights and valet was just too much for our group so we opted to park at the governement center garage (google this!) which is literally a 2 block walk away on congress street. it is also the official parking for TD Garden. the rates are very affordable on weekends if there is no event, even if there is an event its cheaper than valet at the hotel.

    the double deluxe rooms as noted by a staff are all non-street facing which meant we were away from the noise (if any) from the bars. you can request for a room on a higher floor which we did. the rooms are at 280 sq feet, which are small but in most city hotels the hotel rooms are tiny. the bathroom was bigger than usual but i love big bathrooms for my comfort. the sink was huge, which was also great, and there was a good space between the toilet the sink and the tub. the curtains on the tub expanded outward which meant it can accommodate a larger person comfortably as well. the water pressure was good too. the air condition in our room was loud enough to notice but we slept well and it did not bother us. we did have room 801 as one of the rooms and the air condiitioner wasn't working well, they sent up an engineer to fix it but it was still very humid and damp/muggy in the room the rest of our stay.

    the area is pretty deserted but this weekend we were there it so happened to be the final game 7 between heat and celtics so the bars brought in lots of people and there was a gay parade on saturday as well. the 7 eleven was extremely convenient for us as the drinks are super duper cheap there. the location is in good proxiimity to quincy market and faneuil hall, less than 10 minutes if you got the directions correct. also close to some good eats. if it werent for the game on saturday night i think we would have scored free parking on the street til sunday when we checked out. the T is also close by in case you want to navigate to the other tourist attractions in boston, but boston isnt exactly abundant in parking so no matter where you stay your best option would probably be to take the T anyway.

    overall a good stay and great accommodations. i wished they could have arranged light breakfast/croissants or something for us in the morning so we could have grabbed to go. it wouldn't cost too much extra for the hotel and it would have definitely peaked the review and experience to a 5 star.

    12/06/12 | Link | Rating: 4.0
    48. David R.
    THE MOST COMFORTABLE BED IN WHICH I HAVE EVER SLEPT.

    I have to lead with that instead of my usual more journalistic style, which would have said, "A mostly excellent boutique hotel in a mostly unfortunate location."  But seriously, we are talking about heaven in bed form.  Linens, comforter, pillows, mattress, everything.  It was just so sad to get out of it each morning.  Even sadder to check out at the end of our stay.

    There were very few detractions to this hotel.  They have a young, friendly staff.  The room was clean and well designed, with a cool, modern decor.  The towels were heftier than I expected.  We unexpectedly got two free breakfast coupons at check-in.  There is a free wine reception from 5 to 6 pm every evening.  One of the front-of-house staff gave us a restaurant recommendation which seemed genuinely enthusiastic.  

    One thing which attracted me to this hotel was their commitment to environmental responsibility.  Good for them.

    Too bad that this hotel is in the middle of nowhere, although in central Boston, that isn't a major problem.  We were within ten minutes' walk of the North End and fifteen of Boston Common.  There were two T stops (Bowdoin and North Station) within five minutes.

    The location might make me think twice, but otherwise, I would be happy to stay at the Onyx on my next trip to Boston.

    10/12/08 | Link | Rating: 4.0
    49. Michael F.
    I would give it 4.5 stars.  I was in town for one night on business and the location of the hotel was excellent.  The customer service upon arrival was outstanding.  I arrived just after dinner time and Jenn offered to make me reservations at a local restaurant.  I told her  I was staying in and she offered me an assortment of take out/delivery menus.  The Chinese food she suggested was excellent.  The room was a very good size and everything was updated and clean.  I thought the room service menu and the price of the buffet breakfast was expensive.  Maybe one day it would be included in your reservation.  The room didn't come with a coffee maker but offered to bring you one.  I would stay there again.

    07/09/13 | Link | Rating: 4.0
    50. Karen B.
    Just checked in. Love the location - close to Quincy Mkt & Faneuil Hall. And just two short blocks to "t".  Nice Malbec served at complimentary wine reception. Great cozy bar with friendly bar keep & the best calamari. The front desk personnel are helpful & personable, would definitely stay here again.
    Got a great rate via Priceline.

    07/10/12 | Link | Rating: 5.0
    51. Christine T.
    We stayed here for 1 night to celebrate our wedding anniversary. We took in a Celtics game and dinner in the North End while we visited.  10 min. walk to the North End and 3 min. walk to the Garden.  Great location.  Super friendly staff!  The room was small but luxurious, as you would expect a Kimpton hotel to be.  Love the Kimptons and would stay here again.

    30/03/13 | Link | Rating: 4.0
    52. Maria B.
    Location is a big plus - the hotel is within walking distance to Haymarket T Station, Quincy Market and North End (Italian district). Au Bon Pain and 7-Eleven within one-minute walk in case you have a jetlag and wake up hungry at 6am. 2-minute walk to West End Johnnies bar.

    Free wireless if you join Kimpton club and free tea and coffee service in the morning.

    However, the hotel lobby is really tiny - with two armchairs and a little coffee table and one long couch in front of the entrance. The lobby loses its functionality to guests on winter days when doors are being constantly open and you can freeze to death. Adjacent to the lobby is a small restaurant/breakfast buffet.

    The room is small and the AC/heating extremely loud. We had to turn it off during the night to be able to fall asleep but the room was freezing soon after due to big, badly-insulated windows. Moreover, the heating system stopped working for two hours on Sunday morning when it was 21 degrees F outside and consequently 57 degrees F in our room.

    Apparently quiet Portland St in front of the building changes dramatically on a Saturday night. We could well hear street noises and people shouting. To make matters worse, we could hear our neighbors have a bang-against-the-wall party all night long through paper thin walls. Overall, we did not sleep well.

    Regarding food, breakfast buffet was very limited compared to other hotels of this class (e.g., Seaport in Boston). Dinner choices were also limited but food was tasty. On a positive side, there were healthy breakfast and dinner menu options available through room service.

    Overall, if you like to sleep well and enjoy a certain sense of class and comfort, I would not recommend this hotel. If you are a party goer who likes to eat out all the time, it might be a good place for you.

    15/01/12 | Link | Rating: 2.0
    53. Jeff K.
    Staff was great and I too was on the Portland street side and didn't find the supposed noise a bit of a problem. Housekeeping staff was amazing, front desk staff were all attentive and I paid $42 a night for parking too which I didn't feel was to much for Boston at all. It's better than getting a ticket or leaving my car on those area streets. Not to thrilled about the skank bars in the area like The Harp, Porters and the others but it's not far of a walk from here to the North End, Newbury Street or other areas of town.

    18/12/11 | Link | Rating: 5.0
    54. Dan B.
    The Onyx is one of my go-to hotels when I stay in a Boston. Its a well-run, nicely designed boutique hotel - and lives up to the high standards I expect from a Kimpton property.

    The rooms are small, yet very well designed and appointed. The location is just on the edge of the north and west ends, and is very accessible from the subway (T).  Two blocks away from the nearest North Station exit on the Green Line, and a short walk from the Government Center Blue Line station (this is the line you take directly from the airport).

    The Good:
    - consistently great staff. Customer service is clearly job one here.  In my last stay, I ran into the maintenance guy in the elevator and even he went out of his way to make sure I was having a great stay. Kudos to the staff and the management
    - the rooms are nicely designed, well-kept and the bed is quite comfortable.
    - free WiFi of you are a Kimpton In-Touch member

    Be aware:
    - the gym isn't impressive
    - the location is cool, but its on the corner of the city next to the TD Garden.  It can be a bit deserted outside late at night, but there are plenty of restaurants and pubs nearby.
    - the rooms are very nice, but small.

    29/03/13 | Link | Rating: 5.0
    55. Robert C.
    Hotel is very small, the lobby you can barely move. The rooms are nothing special. The hotel staff were very helpful though. I also liked the mini bar they had in the lounge area. The bartender was really good and friendly. It was very close to TD Garden which was a plus for my wife and I who were attending the game. It's a good location next to some good bars. Like I said before its a small hotel, that was my only problem.

    08/05/13 | Link | Rating: 3.0
    56. Gary W.
    This was probably the best hotel experience I've ever had in Boston. The staff was always pleasant and accommodating, the room was CLEAN (like, immaculate), we got complimentary drinks for our Valen-Versary and when they say they can get you a cab, the cab was there in less than 2 minutes. The deco was very modern which I loved. The bathroom was CLEAN and I loved the amount of mirrors in it.

    The room is small, however, who goes to a hotel and stays there all day? I'm only there to sleep. lol. All of their food is a little pricey, however, there are bars, stores and restaurants within walking distance of the hotel so it wasn't a big deal to me.

    The ONLY problem that I had was hearing the people next door and their mating ritual. Didn't think I would hear that through the walls and it sounded like a jackhammer was going off. Luckily for me, it lasted all of 2 minutes. Not sure if the lady was at all satisfied after her 2 minute ride. lol

    15/02/13 | Link | Rating: 4.0
    57. Sam P.
    As with other reviews, the rooms are small and it's a bit on the pricey end, but location is great, especially for TD Garden events. Walking distance to most of the immediate downtown area and attractions. Everything was fine except for one random guy at check in who managed to insult both the place we're from ("why would you ever live there?!") even though he'd never left MA and the place we chose to vacation ("I hate Boston too, so don't worry") which obviously got us off on the wrong foot... May want to work on that front desk chit chat Mike!

    22/06/13 | Link | Rating: 3.0
    58. Yan K.
    A very nice and clean boutique hotel located near downtown boston.  My boyfriend and I enjoyed our stay here but what made me leave a review was the front desk girl Dava.  She is my hero,  left my glasses in my room.  Called up the hotel from the airport and described my glasses to Dava.  Not even 10 minutes later she called me up and took my info down for fed ex.  Dava if you're reading this, thank you again!

    22/05/13 | Link | Rating: 5.0
    59. Alec C.
    Stayed here on a recent business trip.  On my agenda: doing business, having chowder, parking the car in harvard yard, visiting old college friends, AND attempting to navigate the freaking lack of  a grid system.  Honestly, 4 lefts SHOULD bring me back to where I initially start.  4 lefts in Boston takes you around a bend in the road, up  a hill, down a hill, through an alley, underwater, through a tunnel, and somehow you end up in the rec room of some Japanese family that won't stop yelling at you.

    When I arrived there was some sort of wine happy hour, which is nice.  Both nights I stayed had some sort of event at the Garden; Bruce Springsteen, for all the 40 somethings looking to relive their glory pre-children days of 1987, and the Bruins.  I can see how these events can cause a ruckus for the slightly more sensitive traveler, ie, the more highly annoyed with people, loud noises, clear antisocial personality, senior citizens, or those with small children, otherwise, I think it's a great time.

    The street is loud, yes, but does tend to clear out pretty quick after 11:00 PM. As for the comments about the lobby, it's a small lobby, but functional.  It does what a lobby is supposed to do.  If the expectation is trumpets, half naked supermodels flowering your path with rose petals, and a bengal tiger in a cage, you might want to lower your expectations, sir or madam.

    The room also serves its purpose.  It has a bed with pillows, a nice bathroom with mint shampoo and hot water, a tv, $6 bottles of hotel water, mini bar, and two leopard print robes, yes TWO LEOPARD PRINT ROBES.  Because clearly the Onyx Hotel is sexy and it knows it.

    The eh, portion is a clear battle of the HVAC system and the outside temp.  It's a batle between the Greeks and Persians for temperature control.  The thing is loud, enough said.

    As a young professional, nightlife and walkability in a city are two things that go hand in hand.  I don't need to have my hotel parked rental car be pulled up for me to go gallavanting through the night and somehow end up in Rhode Island or Martha's Vineyard.  And yes, Martha's Vineyard may be a stretch, as it would mean there's a clear, premeditated attempt to also board a boat with a rental car, but go with the imagery....

    Literally, across the street is Au Bon Pain, two doors on the right is a nice little bar, 100 feet to your left is another bar, West End Johnnie's, less than a mile down is the waterfront, Faneuil Hall, and more nightlife. Winner winner, seafood dinner.  

    The staff is friendly and they know whats hot and whats not and they also have a small gym on hand to get a mini workout in.

    If I was on an actual vacation, perhaps another hotel with the bengal tiger and supermodels. But for business, I'd stay again.

    29/03/12 | Link | Rating: 4.0
    60. Steve m.
    Comfortable room, nice amenities.  Good location, close to everything or access to everything.  Quiet, clean.  One thing I would warn anyone is that Massachusetts has a law that you cannot bring any alcohol into your room.  The front desk will confiscate it and let you have it after you leave.  I've stayed in hotels across the nation, all over...and never heard of such an arcane law.  Just beware, is all.

    27/09/13 | Link | Rating: 3.0
    61. Carrie F.
    *sigh.  How do I love thee?  I can't list them all; we'd be here until next Thursday.  The staff at The Onyx has done it again!  Dava, Mike, and Ken made us feel like we were at home from the start. In my last review, I stated that this would be our "go to place" when we weren't on Longwood for medical business.  No longer true.  This is the place we will stay at when we are in Boston.  Period.  Absolutely LOVE the citrus waters waiting to refresh the weary traveler.  Got to stay on the 10th floor this time and in one of the new rooms.  Still cozy, still very true to what The Onyx represents: classy, clean lines, contemporary boutique design and ultra comfy bedding and linens.  We headed out to dinner and got back to the room only to find that, once again, Dava and the gang made sure to put our child first, and left her a wonderful surprise in the room with a personalized note from Ken.  We hadn't been there in about 9 months for medical reasons thankfully, and didn't stop to fill out the questionnaire when we made our reservations, so our names could have blended in with 100's of other reservations.  But it was as if we never left.  They remembered our first names, remembered our preferences for dining from last time, remembered small little tidbits about us that totally made the stay THAT much more to us.  The piece de resistance was of course TONEY. We didn't see him when we checked in, but evidently when my husband and daughter were getting on the elevator to come back up from breakfast (which is exceptional in both quality and pricing) he hopped on the same elevator and after a few seconds blurted out her name and said Welcome Back!!!  She has a memory like a steel trap for names and remembered him right off.  He remembered she was a medical patient and wished her well.  15 minutes later there's a knock at our door and there's Toney with a get well gift.  The Kimpton Group really has an asset in the genuine nature of the employees at the Onyx.  Granted, no hotel wants to be known for treating their guests terribly, but my goodness.  There's acceptable, and then there's exceptional and Onyx staff has cornered the market for exceptional.  We can't wait for our end of school get-a-way trip!  Thank you again for another pleasant and memorable stay!

    25/02/14 | Link | Rating: 5.0
    62. Seth G.
    Stayed at the Onyx on a recent business trip to Boston. I can't complain too much about it--the staff was very friendly, the decor was great, the standard-kimpton wine happy hour was much appreciated..my only main complaint: Its very small! The lobby/restaurant was pretty small, but nothing compared to the smallness of the guest room I stayed in. I believe it was a standard king room, and the king-sized bed literally dominated the room. I think other reviewers have noted this as well, and I do usually feel like "hey, you're just sleeping, what do you need room-space for?" but in reality I think I found my lower limit for hotel-room size. I think the room would have been fine if it had a queen-sized bed instead of a king, but there was literally about a foot and a half of clearance around all 3 sides of the bed.

    That said, the room was nice and clean, decorated well, had a huge TV (or maybe it just seemed huge because it was 2 feet from me?) the bathroom was well-appointed, and if you join the Kimpton InTouch club, you get to raid the minibar and get free wi-fi.

    The location of the hotel was definitely the best part, easy walking to the north end, and some decent choices in the immediate area too.

    I like the Kimptons on the whole, I think they do a great job of maintaining a good standard level of service and quality while still feeling independent and unique. That said, there are other Kimptons in Boston, and I think the Onyx is my least favorite. I'd stay there again, but I don't think it would be my top choice.

    25/03/12 | Link | Rating: 3.0
    63. Sandy O.
    We stayed here on Friday, August 3rd with a group of us 5 girls. We were in town for the Michael Jackson cirque de solei show, which was an amazing time.

    Hotel Lobby: A+
    Modern, clean, welcoming. Dog bowls and biscuits for those traveling with dogs. The water carafe with fresh lemon is a nice touch. It was SO hot out that it was refreshing to come back to the hotel and have a refreshing cup of lemon water.

    Valet Parking: C-
    We had to wait over 45 minutes for our car to be parked when we arrived. They only had one valet driver working. When we checked out, we were told to give the valet about 30 minutes to bring our car up. We called 30 minutes ahead of time, chatted for another 15 minutes in the room and when we got to the street, we had to wait another 25 minutes for the car to come!!! Way to long to wait for a car in my experiences with valet. Cost was $45 per night, which is pretty standard in the city.

    Ease of Checking in: C
    We arrived at 3pm and only one of our rooms was ready. We all went up to the one room to wait for our second room to be cleaned and ready. The front desk staff called up to our room to notify us that they are overbooked and we weren't going to get our second room! The best they could do was a roll away cot. However, there were still five of us with one bed and one cot??!!! The manager came up to the room and offered us to stay in the Penthouse to accommodate all of us, however, there were still only two beds and we would have to use a roll away cot for one of us. He also comped us $100 for each room and offered two bottles of champagne.

    Front Desk Staff: A
    Thanks to the wonderful customer service of the front desk staff and manager, we were able to iron out the overbooking situation. We were glad that their penthouse room was not booked, otherwise we would have been sleeping in chairs! Although they comped us $100 for each room, we never did get our bottles of champagne. Which, in the end was fine because the last thing our group needed at the end of the night was more drinks.

    Room Decor / Cleanliness: A+
    Awesome decor! Modern, clean, straight lines. Bathrooms were roomy and the sinks were huge! Although I don't use them, the toiletries were quality. The beds were comfortable and the rugs were immaculate.

    Comfort: B-
    Although the beds were comfy, the rooms were so HOT! The rooms only went down to 65 degrees, which I am finding more and more these days. However, it took the room several hours to get to a comfortable temperature once we were in for the night. I would say at around 3:30am, it was finally cool enough to get a few hours of sleep in.

    Lobby Bar: F
    We went to the lobby bar for "happy wine hour" before our dinner and show. The patrons at the bar warned us that it was going to be a LONG wait for a drink. Needless to say, we stood at the bar for about 10-15 minutes and there was no bartender to be found. ;( Poor and unacceptable service if you ask me.

    Would I come back? - YES
    For the convenience of being so close to the Garden, walking distance to Quincey Market / Fanueil Hall, and nice restaurants. The service was excellent. Just cool down the rooms, don't overbook yourselves, get a few more bartenders and valet staff and this place would be perfect!

    06/08/12 | Link | Rating: 3.0
    64. Stephanie C.
    Happy to have found this cute boutique hotel in the West End of the city.  Onyx is on the edge of the North End and a great place to stay if you want to spend some time in Little Italy.  Also convenient that they are across from the Garden and North Station so transportation is plentiful.  Join the Kimpton loyalty program and receive a $10 voucher for the mini bar in addition to free wifi.  Drop the secret word of the month when you check-in and you'll get a treat.  For us it was breakfast.  Complimentary wine each evening is a nice touch.  Our room was clean and the bathroom a very good size.   Rooms in Boston are standardly small so you can't really complain on size.  The bed was too soft which is surprising but perhaps they are in the midst of changing them out.  The Ruby room is not a bar as far as I could tell.  When we came back late on a Saturday the lights were off and nobody was in there.  However there are plenty of bars to be found just a few steps away.  Overall this is a good place to stay.

    13/08/13 | Link | Rating: 3.0
    65. Renee W.
    I. LOVE. THIS. HOTEL. Boutique and trendy....plus a block from Canal St. and walking distance to the T, Garden...awesome spot to stay! $10 credit to the mini bar in our room - whom doesn't love that! Comfy bed and nice pillows as well. You can also have a goldfish as company in your room for the night if requested. We refrained but it was nice to walk to our hotel tipsy from Boston Beer Works. Next time we are back in the city I am sure we'll crash here.

    30/11/12 | Link | Rating: 5.0
    66. Don W.
    We had a good stay at the Onyx and I'd go back.

    The good news:  Friendly staff, decent price, pet friendly, $10 of free goodies from the minibar, a quiet room on a noisy street, no dents in the car after the valet brought it back, comfortable bed with zillion thread count sheets, and no bedbugs.

    The bad news:  The rooms are really small, the HVAC system is really loud, there's always noise on the street, and parking is $42/night.

    We didn't have breakfast at the hotel so I can't comment on that.

    I got a promotional email from Kimpton and the Onyx was less expensive than their other properties, so we tried it.  I like the Marlowe more but I wasn't unhappy with the Onyx.  It was really nice by typical hotel standards, but sort of average for a Kimpton.  Yeah, that's a compliment.  :)

    28/11/11 | Link | Rating: 4.0
    67. Patrick B.
    Small but PERFECT...

    Near TD Garden for games, but cool set up, another good spot for a partying couple or small group.

    they have a bar on the lower level to pregame while you wait for the rest of your friends to get ready.

    I say, you have a party in boston with friends, stay here.

    04/06/13 | Link | Rating: 4.0
    68. Bob N.
    The Onyx Hotel is located between Boston's West End and North End, close to Boston's TD Garden (home of the Boston Celtics and Boston Bruins) plus lots of sports bars and pubs. It's also an easy walk to Boston's Freedom Trail (Old North Church, Paul Revere's house, Bunker Hill, etc) and Faneuil Hall (great food and over 100 of the finest shops).

    When our family of 4 (2 adults & 2 children - 6 & 11) arrived, we were greeted by 2 great valets/bellhops that help us get our luggage out of our car and into the lobby, while our car was whisked away to an unknown location. Since we arrived during their "evening wine reception", the lobby was packed with hotel guests consuming their free glass of wine. This made getting all of us and our luggage to the front desk and then to our room a definite challenge. Part of the reason for the lack of lobby space is because of the 6-8 table cafe/bistro/restaurant that consumes  of the bottom floor.

    We then finally made it to our 2 double-beds room... an incredibly small 2 double-beds room. With a single 2 foot wide window. Looking at a lower rooftop with AC units. And with almost no place to set most of our luggage, besides the floor. Just last week we stayed downtown in another major east coast city (also a 4-star hotel and for the same price), had a room that was literally twice (possibly 3x) the size and had significant windows overlooking the city's skyline.

    Then, thanks to the locked minibar/refrigerator, there is no usable refrigerator. And no microwave. I guess they expect you to order from their rather overpriced (in my opinion) room service menu. For example, to me, $4 for a glass of milk or $9 for a basket of fries is just too much.

    Next comes the room decor. Very art deco, very dark and heavy. And consuming most of the room's space. Plus the desk truly appears to have had it's finish touched up with a permanent marker.

    Next was the bathroom. Fairly spacious but which had received a rather obvious superficial make-over. For example, some fixtures were slightly rusty (due to no exhaust fan) and parts of the poorly "redone" shower grout had come off; exposing the discolored original "white" grout underneath. The sink also had a major discolored "spider" crack and had no hot water (literally, even after running full hot for 5+ minutes). Only by running the water in the bathtub for 2-3 minutes at full hot could I actually get hot water from the sink. Unfortunately, the sink won't hold water (the drain stop wasn't working) so I had to just run the hot water while I shaved (wasting more water than necessary).

    The room did have AC, surprisingly necessary despite low 60's outside, high winds and rain, but was way too loud to let run all night.

    Then, when I found the next morning that we needed a couple more things from our car, I went asking about my car at the front desk. Only to be told that it was in a "private parking garage" and that I could not go to my car. He then suggested that I just tell him what I wanted from my car and he'd have a valet go look through my car for it, for me. "Excuse me??!?" Fortunately, one of yesterday's valet/bellhops grabbed me and we trooped off (in the rain) towards the massive Haymarket Station *public* parking garage a couple blocks away, home of the local Enterprise Rent-a-Car.

    Lastly, they do offer WiFi ($10 per visit) but free if you sign up for their "Kimpton InTouch" rewards program. Sadly, the WiFi dropped repeatedly (about 2 dozen times) during just my 45 minutes to write this review.

    Can I recommend the Onyx Hotel? Sure. If you're a single person or youngish couple looking for a boutique hotel towards the grittier (i.e. "louder") end of Boston's nightlife. If you're older or have underage children with you, I'd recommend looking elsewhere.

    Will I be back? No. Possibly not even to another different Kimpton Hotel.

    25/10/12 | Link | Rating: 2.0
    69. Leigh P.
    Great location - just a quick walk from a number of T stations as well as the North End (Little Italy) and the Fanuiel Hall Marketplace. The hotel is comfortable and goes the extra step with nice perks like the evening wine (& snack) reception, hot beverage service & their fantastic animal print robes. The staff is super-friendly.  I would stay here again the next time I'm in the city and I'm sold on the Kimpton group of hotels.

    28/12/13 | Link | Rating: 5.0
    70. Melissa P.
    I'm a huge Kimpton fan, having stayed at their properties in San Francisco and Baltimore as I travel with my dog and appreicate their welcoming pet policy.

    While the Onyx isn't in the greatest location for sightseeing, the hotel did the job. It's the cheaper alternative to their other Boston hotel, Nine Zero.

    Check in took a little while longer than expected, however they sent us a complimentary half bottle of wine, along with a dog bed and bowls which was much appreciated. We didn't try the "restaurant/bar" Ruby Room at all, but valet was efficient and $42 for overnight (24 hour) parking.

    30/05/12 | Link | Rating: 4.0
    71. Will C.
    The decor, service and in-room comfort are top notch - what you'd expect from a Kimpton.  But I was disappointed with the Onyx in Boston, and will need to change my plans to stay here next month when I return to for business.

    It's a noisy hotel.  If you are looking for a good night sleep you might want to look elsewhere.  The walls are thin, and the street below is filled with drunk people letting everyone know how drunk they are as they go from bar to bar till the early AM hours.  At 2AM it sounds like a block party outside.  I heard two fights my first night.

    Room service is absurdly over-priced, even for room service.  The food is pretty decent but its hard to fill yourself up for less than $40.   I was missing either a fork or a spoon each time I ordered in - kind of odd.

    There's no premium channels like HBO or Showtime.   No hotel at the level of a Kimpton should be without HBO.

    Again, staff is super friendly and the room is top notch.  I want one of these mattresses at home.

    Update: moving up to 3 stars.  Manager contacted me to switch rooms and reserved a quieter room for my next stay.

    29/03/13 | Link | Rating: 3.0
    72. Amanda P.
    Location! Another great place staying so close to the garden and wonderful shopping in Quincey area.

    Price was my issue.

    Over all good stay!

    10/03/13 | Link | Rating: 3.0
    73. Nichole R.
    Wicked Awesome hotel!!! Being our first trip to Boston we were unsure of what neighborhood to stay in. We picked the Onyx for price but man did we luck out. The location was perfect. Just a short walk to the North End and the touristy downtown bars. Even the walk to the Commons and Fenway weren't that far. Our flight got in at 7:30 AM and when we went to drop off our bags, they were able to get us into a room right on the spot. The staff was beyond accommodating with anything we needed and we couldn't say enough good things about the doorman Ronald. He was a gem! All in all a wonderful vacation thanks to the Onyx! We'll be back for sure!!

    05/08/14 | Link | Rating: 5.0
    74. Anastacia S.
    Pros:
    - Your dog is welcome
    - Complimentary wine happy hour form 5PM-6PM every night
    - Clean, comfortable rooms
    - Great service
    - One block from the T

    Cons:
    - Location - on the cusp of a good and bad neighborhood (which I feel all Kimptons tend to do) and not much else around
    - No real lounge or lobby, there is a lobby bar but with it's ill-placed red lighting it seems very out of place when you first walk in, and very, very uninviting

    12/07/12 | Link | Rating: 3.0
    75. Andrea J.
    I like staying in Kimptom hotels, but I have to say that the Hotel Monacos in Seattle and especially Portland are much nicer. The Onyx is a bit pricey, but they do have free internet if you join their rewards program. The rewards program also enables you to take $10 of free goodies from the mini-bar (for real!) which was a nice perk considering a bottle of water costs $6.

    My room was really small, which is fine, but the bathroom was also teeny-tiny and there was no place for me to set my makeup. I was excited to have a plug by my bed to charge my phone (I'm sick of rooting around behing mattresses to find plugs), but was startled that the outlet apparently did not work and my phone was nearly dead in the morning.

    The room I had was quiet, the only problem was that the air conditioning was very loud and turned on and off throughout the night. I thought the mattress was fine, but found the sheets a bit scratchy.

    I used the gym here which was a bit problematic. The TVs appeared to have some sort of connection problem as they were really fuzzy. It was also quite cramped down there and not very well ventilated. They do have a partnership with a gym down the street, so if I had the time, I guess I could have gone there instead. It was fine for what it was and I was happy to have a treadmill to stretch my legs after a six-hour flight.

    I ate breakfast in the lobby in the morning ($13 for continental, $17 for eggs and bacon) and was pretty pleased with the granola, fresh fruit, and coffee (Caffe Vita, albeit a bit underbrewed!). Coffee is free in the morning and they have to-go cups and have soy milk!

    All of the staff here were very friendly, and overall I was pleased and would happily stay here again.

    09/05/13 | Link | Rating: 4.0
    76. Jeff R.
    Stayed here on Saturday July 13.  Last time I was in Boston, I stayed at the Nine Zero which is more upscale and the rooms are bigger.  Since this was only one night, figured I would try the Onyx since it was closer to the North End.  

    Checked in around 3 and the girl at the front desk was excellent.  I don't remember her name but she was great and very friendly.  I said the secret word of the month and was given an option for a free bottle of wine which was very nice since we were celebrating our engagement.  Went up to our room which as I said was small but fine for one night.  The bathroom was good sized and everything was very clean.  The AC is loud as previously mentioned but I usually sleep with a fan so that didn't bother me at all.  There was no street noise, but our room faced the back of the hotel.  There isn't a view of any sort but again for one night that was fine.  You can walk one block and have a great city view.  We didn't have breakfast since they were remodeling the lobby.  Also, would've liked to have had a hotel bar to hang out in for a while but all that is being redone as well.  

    Overall the stay was quick and everyone there was very nice.  Close walking distance to all the great restaurants in the North End as well as to the other sites.

    30/07/13 | Link | Rating: 4.0
    77. Maureen C.
    Not the most extravagant of the Kimpton hotel chain, but it was clean, modern and comfortable.  Not my fave area of Boston, but again, it was safe and close to the subway, so it met my needs.

    Of top mention, though, should be Victor.  I had experienced a very long and harried travel day upon arriving at Onyx, and he was generous with his patience and kindness.  And I must mention as well that he has telepathic powers, as there was a bottle of chilled champagne in my room waiting for me - that was the cherry on top - thank you!

    As with every Kimpton I have stayed in, if I am in the area again, I will definitely consider staying here.

    13/08/12 | Link | Rating: 4.0
    78. Vivian L.
    The hotel is really nice. It is pet-friendly. The bed is really comfy and bathroom is super clean. I really love the place, but it's not hassle-free. I had 3 problems during my stay. My reservation was for a King bedroom with free wifi. When I got to my room, it's a 2-queen-bed room. I thought they just ran out of rooms. I couldn't find any wifi information, so I called front desk. They said I had to sign up for the Kimpton Club or pay for the internet. I said my reservation included free wifi. Then, they gave me a code and quickly disconnected me. The code did not work. So, I just signed up for the Kimpton Club in the end. The second problem was I got a phone call an hour after checking in. They said they were sorry they put me in the wrong room. So, they had to switch my room right now. That's inconvenient. I already unpacked a little. Well, ok then, the view in my room sucked. So, the staff came to my room and took my credit card and room key and gave me a new room key at an upper floor. I got to the other room, which was perfect. Way better view outside. The third problem was I checked my credit card statement after I got back home. There's a charge, $32.10, from the hotel. What? I immediately called the hotel to find out that the charge was for an umbrella that I took. What? I took an umbrella? I didn't even know there's an umbrella. So, they reversed the charge. It's a little exhausting staying at this hotel while what I wanted was a relaxing and fun vacation. Don't get me wrong, the staff is all nice and friendly, but I paid top dollars to stay at this hotel. Why would I want to take anything from there. -3 stars for 3 problems.

    23/07/14 | Link | Rating: 2.0
    79. Michael Y.
    Great place! From the minute you check in and throughout the stay it is 1st class.  Nate the door/bell man is amazing.  Helpful, courteous and very nice.  Deborah the bartender in the Ruby Room was superb. Ryan brought chocolate covered strawberries and Fenway beer to our room, along with a picture, in a frame, of our dog Cooper, aww! After a night at Fenway that was awesome.  Kimpton hotels never let you down!

    01/09/13 | Link | Rating: 5.0
    80. Grace F.
    Had a blast here last Sunday night. We came just to have drinks and apps after a show! The bartender was so fun and charming, we loved him. We got the blackberry martinis and he made them however we wanted! We ordered four by the end of the night, then they had their wine tasting going on at the same time so that was complimentary ( score!) the food wasn't bad but the wings were awesome we ordered two rounds. Lots of fu, can't wait to come back. Hopfully we get the same young man, super nice!

    22/10/13 | Link | Rating: 4.0
    81. Ashley S.
    I really loved this hotel!  Great location.  They had a great surprise in our room upon arrival... I had e-mailed and asked them for a favor and they truly went above and beyond.  The staff was lovely.  I also really loved the complementary wine and appetizers during happy hour.  The room was a bit expensive for my price range but worth the money.

    25/08/14 | Link | Rating: 5.0
    82. Adil T.
    Wonderful experience. Brought my lady to Boston for a bruins game, decided to stay at onyx. Location was great, literally right down the block from the garden. Staff was awesome, I told them we were celebrating my girlfriends birthday, they gave us complimentary champagne and chocolate covered strawberries.. Oooh la la. Very sweet of them. I had my hesitations about the complimentary wine hour but I must admit it was quite pleasant. Overall experience was great. The only setback was the $47 parking fee. Would definitely stay at onyx again!

    02/03/14 | Link | Rating: 4.0
    83. Maryann R.
    As others have said, good location.  As for the hotel, nothing special.  We were very surprised that there was no coffee maker and had to ask.  By the way, did NOT notice that coffee was available after11 am in lobby.  Had to ask front desk about their promotion (hot chocolate at nite, 1 free on-demand movie, and kid's pack for our 20 month old.  Receptionist did not offer or tell us....we had to ask.  When we checked out those charges were on bill and the am receptionist asked us for the coupons we were given upon check-in.  What coupons???  And breakfast was total waste.   Could not order pancakes for grandson, nope.  ONE choice, the all-American buffet.  As for us, we found this hotel nothing special...OH, it was clean.

    19/12/14 | Link | Rating: 3.0
    84. Tracy M.
    This hotel has always been good to me and Ive been coming here for years. A nice, decent breakfast buffet and complimentary wine during the hours of five and six. It's down the block from the TD Center and about a ten/fifteen minute walk from Little Italy/Faneuil Hall. A very modern, eco and dog friendly hotel: a Kimpton! Sit back and relax with your leopard robe!!

    12/04/14 | Link | Rating: 4.0
    85. T C.
    A little pricey but nice staff. We went to Boston and NY and it just happened to be my sons birthday. I called a week before to see if the front desk could do anything special for him. They went above and beyond!  He was sooo happy!!  Got in the room and there were balloons, a happy birthday banner, cookies, cupcakes and water. My son is a NY Yankees fans and somebody made him a poster which was so sweet!  He had the best trip and just something little like that made our stay better. This is also a pet friendly hotel so my kids liked petting the dogs that came in. I never heard any barking dogs and it was very quiet.

    I think we may have had a room that was for somebody that was disabled,not sure thought. The shower head wasn't on the wall that it usually is on. It was on the long wall so it was awkward when we took showers (you can see shower pic below). The room had a hair dryer which was nice. I also liked how they had soap, shampoo and conditioner attached to the wall so you don't have to bring any.

    There is a wine hour from 5-6 but we missed it everyday because of sightseeing. They did give us a $10 credit to use in the bar though. Sign up online for free Kimpton rewards and you get Free Wifi and some other perks. We only stayed here 3 days. We were able to walk all around. There is a great pizza place called Regina Pizzeria in Little Italy about a 10-15 min walk. The line is long so go to the front and order a pizza to go so the wait is only 15 min.

    29/07/14 | Link | Rating: 4.0
    86. Dan R.
    The Oynx hotel is in a great location and pet-friendly. My pup was even welcomed with a little sign just for him next to fresh water and some kibbles.

    The room was awesome, great bed, nice shower, and very comfortable. One thing to note is that they make you sign a waiver that covers any pet damages and also if the your dog makes too much noise they'll pet-sit him while you are out. The fee for this service is $20/hr, which can get pricey but if your dog is calm and okay being alone you should be fine. Our dog is two years old and on the yappy side, so we had to exhaust him during the day so we could leave him alone in the evenings - at least for a few hours.

    The hotel is close to Charles River and everyone is super friendly and helpful. I'll definitely consider returning to a Kimpton Hotel during my next stay in Boston.

    09/08/14 | Link | Rating: 4.0
    87. Travis W.
    Cool hotel in a pretty accessible part of town.  I was here for business and found the place to be everything I needed.  I've stayed in a few other Kimpton properties so I kind of knew the layout and benefits.

    This particular time was a first for me seeing the bicycle program in use which is pretty cool.  The staff here were very friendly and the rooms were well maintained.

    I would certainly choose this place again if traveling back into the area.  Bonus is that there area few decent places right adjacent to this hotel if you wanted to branch out while in town.

    26/06/14 | Link | Rating: 3.0
    88. Marie P.
    Great boutique hotel close to a lot of the touristy places.  Clean, comfortable with a hip feel.  My king room was not huge but not tiny either.  Bathroom was large and pristine.  Great service, free wine from 5 - 6 :).  I didn't have a car so was a perfect spot for walking to Quincy Market, the Aquarium and the Freedom Trail.  I used the fitness center and found it to be very clean. A large CVS is 2 blocks away as are an assortment of nice pubs, restaurants and sports bars.  A trendy hhotel in a trendy area.  close by for snacks and supplies.  If you are expecting a huge lobby and a large room, this is not the place for you. But if you want a pretty, comfortable, safe and clean place to stay that is convenient to everything, this is it.

    18/04/15 | Link | Rating: 5.0
    89. Joie S.
    I loved the Onyx Hotel!! I stayed there for one night with my sister last weekend. All of the staff was super friendly and attentive. There is a bar downstairs with a free wine reception from 5-6 every day! They offered red wine, white wine, and a spiked hot cider. The hotel is pet friendly although I didn't bring my dog. It's also in a great location, right near the garden. The room cost the same as others in the area. The only reason it's not getting five stars is because both the rooms and the beds are on the smaller side. I'm sure I'll stay there again!!

    30/12/14 | Link | Rating: 4.0
    90. Mike R.
    We stayed this weekend for a Frozen show. The experience was excellent we will defiantly be staying again.
    Hopefully the weather will be a little better next time so we can explore the North End more.
    Oh and they had the valet car with our bags packed ready for us. So after the show we could just head out!

    22/02/15 | Link | Rating: 5.0
    91. Jim O.
    I selected this hotel because of previous Kimpton  stays and it's proximity to TD gardens. As expected it was overall a very enjoyable experience.

    The room itself was a bit small, but very well appointed. Shortly after I checked in I was presented with a complimentary bottle of wine and bottles of water. I'm always greatly appreciated!

    When I received my confirmation email they included a feature I'd never seen before. If I sent them a JPEG of the photo they would have it waiting in my room when I arrived. I did, but they did not.  not sure how their process broke down but after taking the time to consider it which photo I would enjoy seeing on my arrival, I was disappointed that none were waiting at all.

    As it was winter time I didn't have an opportunity to try their complementary bicycles but hope to visit again when the weather is warmer and we can enjoy this amenity.

    12/01/15 | Link | Rating: 4.0
    92. Laura S.
    Came to boston for an event at the garden with my daughter. We had dinner in the hotel restaurant. I had grilled salmon, potatoes and steamed winter vegetables. My daughter had the kid's pizza. The pizza, unlike the "usual" frozen, dry tasteless kids pizza, was a grilled flatbread with a flavorful chunky Mariana with plenty of cheese and flavor. It came with a plate of grilled zucchini. Food was quite surprisingly delish and the waiter was super friendly, attentive and helpful.

    The hotel staff could not be friendlier or more helpful.  In the evening there was a hospitality offering in the lobby from 5-6 with gratis wine and hit cider as well as a few small bites. In the am, there was complimentary coffee, tea and hot chocolate bar (with marshmallows, sprinkles, cinnamon sugar) and gingersnap cookies.

    The rooms are renovate, immaculate and super comfortable.

    We will definitely be back!

    22/02/15 | Link | Rating: 5.0
    93. Katie W.
    Love this hotel! We were attending a Celtics game and chose the Onyx due to the proximity to the Garden. Check in is at 3 and unfortunately tip off of the game was also at 3, so I called ahead to see if there was any possibility of early check in. They said they couldn't guarantee anything, but come and they can at least hold our bags. We got there really early (around 11am) and they let us check in right away! It was great after our long drive to just relax in the room before the game. We really appreciated that! The rooms are a little small, but that was fine with us. Very cute decor and comfy beds. They do try to get you with the mini bar and wifi charges, so be careful. There was a small bottle of water on the desk; you think that would be complimentary but luckily my boyfriend noticed the $4 tag on it. It got to the point I was afraid to touch anything in the room with fear of being charged for something.

    Overall the stay was great for our Boston getaway. The front desk staff was super friendly and helpful with any questions or inquiries we had.  And you can't beat the location!

    13/04/15 | Link | Rating: 4.0
    94. Ryan K.
    Fantastic stay in Boston! Location is reasonably close to all the historic sites and restaurants / bars. The wine hour was great (And happening right as we arrived) which was a nice plus. Our favorite part was the bicycles they had available for free - these were a great way to tour the city by bike on a warm day! We were also here on a birthday weekend, and they were kind enough to leave a bottle of wine and a card in our room. The staff was extremely friendly and made our stay great. Only downside is that there's limited parking in the area (none overnight I think) so valet can be a bit pricy. All in all, would highly recommend!

    13/05/15 | Link | Rating: 5.0
    95. Casey C.
    Traveling to Boston for the first time and we wanted to stay somewhere central to the North End. The Mrs. found a boutique hotel that was very swanky, if you ask this southern yokel. From the moment our cab rolled up to the moment we walked out to catch the "T" the staff was extremely helpful, courteous, and attentive. More than a handful of times Kenny at the front desk gave us recommendations that worked out beautifully. The staff has a good working knowledge of the area and was eager to help us personalize our Boston experience. Once we had our keys, we went up to the ninth floor overlooking the back of the hotel. The room was immaculate and was very cool. It had interesting artwork on the wall and a very comfortable bed. I could see if others have comments about the size of the room but to them, I say "Get out of your room and go outside to see the city". We didn't choose the hotel to stay in all day. Just for resting and sleeping at night. So for us, the room was just fine in size. After all, it is a boutique hotel. The room has a minibar and an electronic safe to keep valuables when away-very useful. Also there was a nice flat screen with decent channel selection. Downstairs there was free wine tasting in the evening every night it seemed. In the morning I think there was a breakfast served in the lobby/restaurant area. We tried to eat in the city as much as possible so we never tried it. The bathroom had plenty of room and had a nice vanity and shower/tub. I would recommend bringing your own soap and shampoo. They do provide some fancy "Bigelow" soap from NYC but they have the dispensers locked onto the wall of the shower and it takes "forever" to get what you need to pump out-ours seemed to just dribble out a drop at a time. Hello 7-11 right down on the corner!! Also our water is much softer in the south so I wasn't accustomed to the hard water. The room service! We did order room service once as we wore ourselves down after a few days of walking all over Boston. We had a very good experience with room service. I ordered a couple of entrees and a drink and probably within 20 minutes I had my hot meal in my room. There is a gratuity charge that they place on the bill (which is very generous I must say) so keep that in mind when you sign for the bill. The Onyx is only a block away from the Gah-den (where they play hockey and basketball) so we watched a Bruins game and had to walk only a block to get to the hotel. Nice. Numerous bars within a block which can be heard through your window at night. If bars are your thing, it won't bother you because you'll be the ones making the noise instead of the ones trying to get some shuteye. I'm getting older and I don't know why I used to not want to take naps-love some naps. This part of Boston you won't see many commercial buildings-except Dunkin' Donuts. There's one on every corner-which was just fine by me.
    Great stay in a neat hotel with an attentive staff!

    13/04/15 | Link | Rating: 5.0
    96. Jaime P.
    Awesome hotel. Has rocketed to the top of the list of hotels we stay at in Boston. Very clean and comfortable-I had to peel myself out of the bed. Great shower. Very attentive and thoughtful staff-sent us champagne and chocolate covered strawberries for our anniversary, on the house and without our asking. Loved it.

    17/05/15 | Link | Rating: 5.0
    97. Paul N.
    We had book this a stay at this hotel for our honeymoon through Hotwire, My wife is a big review reader and thoroughly researches hotels prior to booking them and was very impressed with the reviews. Unfortunately when getting there we were not very satisfied and were extremely shocked.

    Upon arrival we pulled up to the hotel and the valet greeted us and took our car as we checked in. We were greeted by the Jen's who were very pleasant and checked us in quickly. Unfortunately at this time we also found out that the valet parking was $47/ Night and there really weren't too many options. After coming back and looking at their website it does mention the cost for the valet under the FAQ sections but feel this is something that should be brought to your attention when booking.

    After check in we proceeded up to our room on the 11th floor (top floor), we entered the room and it looked exactly was shown in the pictures and they had also provided us with a complementary bottle of champagne. There wasn't much of a view due to a parapet wall  right out side of the window and we were disappointed with this.

    After being in the room for a few minutes we began to hear a loud humming noise from above, we turned off our in room heater and the noise still continued. We then called down and they said they would have the building engineer come up and look at it. Roughly 30 minutes later still no sign of the engineer and the noise started driving us crazy so we went down to the front desk. The manager apologized for the delay and said it was probably something on the roof making the noise and offered us another room along with complementary valet for the stay.

    She took us up to the room prior to the move so we could look at the room since it was slightly smaller but was pretty much the same room and had a better view which was fine with us. She then came up to the old room and helped us bring our belongings down to our new room and then we could finally settle in.

    After getting ready we had called for our car to be pulled around, we were told about 15- 20 minutes, we proceeded down after 20 minutes and still no car. We waited an additional 15 minutes before our car was pulled around (we even went out to look to see if it was parked and the manager also had noticed us and checked on it). Upon getting into the car it had made a noise while driving away, for some reason they had turned emergency break? Which they never put on any other time the car was pulled around.

    When returning that night the valet did not come out and we had to go in to give them our keys but he was extremely focused on his phone and didn't even notice us coming in even after waiting a minute for him. We had to ask him if we just hand him the keys to get his attention.

    The next morning while showering I had noticed some black mold in the shower between the tiles and was taken back by this again considering the reviews and cost of the stay. We went about our day and then decided to check out and go somewhere else since we just weren't enjoying our selves. They refunded one nights stay after a big hassle through Hotwire, not the hotel.

    In conclusion the hotel staff minus the valet were extremely helpful and delightful to deal with did everything they could. There is just a breaking point when your trying to enjoy your honeymoon.

    A tip for first timers would be to either take taxi or walk to your destinations. We found it extremely difficult to drive around and find parking during the day. We had drove by 3 different breakfast spots but couldn't find any parking in different parts of the city.

    29/03/15 | Link | Rating: 2.0
    98. Spoon G.
    Very clean, boutique hotel. What I loved was how clean the rooms felt and smelled. There was no cheap cleaning product smells or bleached smelling sheets.  The bedding was silky soft with nice fluffy pillows. While the room is not large it was well appointed and had some nice design flairs that made it feel hip and it your ordinary standard issue hotel.

    Seems to be dog friendly as well, the receptionist had his dog at the entrance. Staff were all nice and walkable to many downtown spots like the North End.

    Recommended.

    13/04/15 | Link | Rating: 4.0
    99. Heidi K.
    Loved, loved, loved the Onyx!!! We stayed during the Boston Marathon while my sister was running. EXTREMELY accommodating and friendly staff. The 5:00 wine hour was delightful and relaxing. The onyx is walking distance to tons of Boston's landmarks and must sees. The hotel is only a 5 minute walk to the transit system that can take you all over the city.
    Our check out was at noon and flight at 8pm and the Onyx held our luggage so we could sightsee without the hindrance of lugging it around.
    It is an amazing hotel and I highly recommend!!!   Love the Onyx!

    24/04/15 | Link | Rating: 5.0
    100. Claire L.
    Love this place - I've stayed here 5 different times while in town in business and am always very impressed. Super friendly staff, quiet and clean rooms and great location (my office is literally across the street so it couldn't be better). They also would hold my luggage when I had later flights, lend me umbrellas when it rained and even started to remember my name (and my room service order) after a stays.

    I think the best part is when they send you an email a few days before check in telling you to send a picture of a friend, family member, pet or anything you love. My first stay I sent a picture of my dog and came into my room to a huge picture of her blown up, two waters, some candy and a sweet note telling me to enjoy my stay. It was so sweet and made me feel at home and was exactly what I needed after my third city in 2 day and over 10 hours of combined flight delays.

    When I came back a month later I got the same email and sent a picture of my dog again (naturally), my mom, my best friend and Matthew Fox and they actually printed them all off and put them on a poster board for me along with the a note, waters and candy. How sweet!

    Will definitely stay here again the next time I'm in Boston (for business or pleasure). Highly recommend and can't say enough good things. Thank you to the Onyx for making business travel a little less lonely, the city of Boston fun and inviting and giving me a super comfy bed to crash in at the end of a long day. Can't wait to come back!

    16/05/15 | Link | Rating: 5.0