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Residence Inn by Marriott in Boston, MA

Residence Inn by Marriott in Boston, MA

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Company Info:

Rating: 4.30

Address: 370 Congress St, Boston, MA, 02210

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    Comments (20):

    1. E S.
    Staff was always very friendly. Rooms were very clean and super spacious! Breakfast was very good, there was plenty to chose from. Very modern feel with a twist since its an older building, definitely recommend to stay here! From Logan Airport its SUPER easy to get there in the silver line (which by the way is free from the airport) from the silver line, get off at Courthouse station, when you exit the station make a right and an immediate right on Thompson St and that takes you straight to the hotel, 2 min walk at most. To the airport we took a cab at 5 am, it was $15. And if you're looking for a good lobster roll, just across the bridge on Seaport st is James Hook and co, definitely try! At check out the man helping us was a bit serious (definitely not rude) but i cant blame him, it was before 5 am;) As a person in customer service i understand you cant be perfect 100% of the time. Overall this hotel met all expectations.

    07/05/14 | Link | Rating: 5.0
    2. Emily A.
    During their first month of operation this hotel overlooked Boston's Convention & Tourism tax and failed to include it in guests' final bills. Once they realized their mistake, the tax showed up on my credit card statement three months later. When I called to inquire about the charge they tried to explain the situation, but failed to convince me I should be responsible for it. This was Marriott's error that they want to pass off to the customer. I stay at Marriotts often and have not had the experience with their staff that I am dealing with now.

    I see in another review that this hotel gladly fedex-ed belongings left in hotel rooms; why didn't they take the same approach to gain goodwill with the customers who stayed their first? Here's one customer they lost.

    03/10/13 | Link | Rating: 1.0
    3. H R.
    This place will be our "Boston go-to" from now on.  The customer service can't be beat and the rooms are beautiful, modern, and clean. 29 for overnight parking is pretty sweet too. Everything from the glass of wine we had at the bar, the helpful staff, the yummy (included) breakfast to start our day off right was just perfect. We will absolutely return.  You will LOVE it.

    02/02/14 | Link | Rating: 5.0
    4. Kris C.
    The hotel is beautiful and the service and staff is great and the breakfast buffet is perfect. We will definitely be returning to the hotel when we come back to Boston

    06/12/13 | Link | Rating: 5.0
    5. Gayle G.
    This hotel is one of Boston's newest additions to the Seaport area,only open 3 weeks ago, so new some of the other Marriotts do not even know it is here. I have been dying to visit and now that I am here I want to stay even longer. We are close to everything and taking a cruise out of the Long Wharf area tonight. The place being so new there still learning about the area(the staff that is) the rooms are very spacious and the furnishings go well with the decor which I would describe as shabby cheek. It's an old mill with exposed recycled wood beams with 12 foot ceilings. Two flat screen tv's, full size fridge,electric cook top, garbage disposal, dishwasher, plates ,glasses, pans and silver. Rooms are painted in earth tones and wall mural with highlighted steel beam rivets. Must say I am impressed,there is a parking garage but street parking is a little iffy....just love this place!

    03/07/13 | Link | Rating: 5.0
    6. K T.
    Probably the coolest most unique Marriott I've stayed in. Loved it. Decor is fantastic. Rooms and staff fantastic.  Location totally doable once I figured out where I was in relation to downtown. Very close. And a great brewery (Trillium) across the street!  Bring your growlers and fill them!  Your room has a full frig and kitchen waiting....

    26/09/13 | Link | Rating: 4.0
    7. Kelly E.
    I stayed at this hotel the second week they were open, so they were still ironing out some kinks, but all in all it was a great stay. The hotel is in the Seaport area right across from the financial district and the rest of downtown Boston. So you are really close to a lot of things (the Tea Party museum, kid's museum, all sorts of restaurants on the waterfront, shopping) but it still feels a bit residential as there are several condo buildings nearby.

    There is a pretty cool little grocery store right across the street with a great selection of reasonable wine and beer and a hodge podge of organic foods. Very convenient as the rooms are basically like studio apartments. I had a full-size fridge, oven, and dishwasher. There is a separate "living" area with a couch, large TV and large desk, and the bedroom is in the back. Instead of being the standard hotel room, there were some unexpected touches like large timber crossbeams in the ceiling, giving it sort of a cabin feel. No restaurants yet, but I think two are either planned or underway.

    The staff was very friendly. Huge bonus - I left my kindle because I was in such a rush and they fedexed it my house, no questions and no charge. Great customer service!!

    01/07/13 | Link | Rating: 4.0
    8. Jose M.
    1 of the top 3 hotels I have ever stayed in my life, and I practically live in hotels.  Great service, awesome location.  Drink lounge which is #46 on the worlds best bars in down the street.

    28/03/14 | Link | Rating: 5.0
    9. Casey S.
    Amazing hotel! Friendly staff! Major bonus- PET FRIENDLY!! Our cat and dog stayed with us for our week long stay. The location is perfect and the room was so modern and still comfy! Would recommend this place to anyone!

    07/05/14 | Link | Rating: 5.0
    10. Travis W.
    Awesome hotel for a Residence Inn, and price reflects that most of the time.  If you want a spacious place for a while I'd definitely recommend it.  Comfortable hotel that feels like an apartment.

    23/06/14 | Link | Rating: 5.0
    11. Bode O.
    This is by far the most comfortable hotel i have ever been in. It feels just like my apartment at home. The staff is soo nice and helping. Breakfast is good. If there is anything that would have been coming back here it would be yhe hospitality and the clean clean clean rooms, hallway, food area. I really like it here.

    14/12/14 | Link | Rating: 5.0
    12. C M.
    Stayed their on business.  Service could not have been friendlier whether it was the doorman, maintenance worker, or person behind the front desk.  Rooms were clean and spacious.  Overall made for a great stay and will stay there again.

    21/04/15 | Link | Rating: 5.0
    13. Lita W.
    We stayed at this hotel because my friend was a member of the Marriott. It is a very beautiful hotel. Full kitchen, utensils and cookware supplied. Complementary tea, coffee, and even fruits (apples and oranges). It has a modern and clean look to the room, with sleek, wooden furniture, a tv, and an ihome music player. The floor furnishing is half rug on one side and half wooden on the other

    Breakfast was included in our stay. Their scrambled eggs were dry, their sausages were okay. I was surprised they had a waffle machine which made nice crispy waffles with sufficient toppings like blueberries, strawberries, walnuts, cinnamon sugar, powdered sugar, and maple syrup. They also served oatmeal, a few types of cereals, bread, muffins, yogurt, and fruit. I had a very satisfying breakfast. The staff is also very attentive. I dropped my fork once and one of them was at my side in an instant to pick it up for me and got me a new one when I could have gotten it myself.

    I will definitely come back again the next time I visit Boston.

    05/03/14 | Link | Rating: 5.0
    14. Emboni G.
    Bad service and over priced..  Definitely not recommended.. The hotels closer by are much cleaner

    06/02/15 | Link | Rating: 1.0
    15. Greg P.
    Wow.... Great hotel. Highly recommend staying here. Although you need to walk to downtown Boston but the hotel is unique and we enjoyed it. It's in a old 1901 office building. Rooms are spacious and nicely appointed.  Front desk staff was very friendly at check in but what was so impressive is one of the young ladies literally walked out of the hotel and direct us to where Lucky's Lounge was located. Now that is service.

    04/04/15 | Link | Rating: 4.0
    16. Carolyn H.
    Rooms are beautiful, converted warehouse has been redone with a upscale but yet original charm. The apartment style rooms are larger than other residence inns I've been at. Staff was friendly and helpful. Free wifi and continental breakfast are a plus.

    18/02/15 | Link | Rating: 4.0
    17. Jesse F.
    As a business traveler to the Boston area, I usually pick my hotels based on location and price. This Residence Inn is walking distance (about 10 minutes) from the Amtrak South Station, and in that area it's one of the most reasonably priced Boston options (aka more than $200 and less than $300).

    The decor was a really nice surprise here -- like a more tasteful version of the Aloft chain. It's pretty close to how I would decorate my dream apartment (stainless steel with bright accents and industrial lights). The rooms are studio suites, so a full kitchen with dishwasher. There's some sort of grocery service if you're staying multiple nights, but I was disappointed by the lack of food options inside/adjacent to the hotel. The 24-hour cafe in the lobby had some frozen pizza and Annie's meal options but not much else. (Marriott, other reviewers got free fruit?! Why not me?) There is a lobby bar and the main page of the internet gives some close restaurant options, but no information on whether they'll deliver. Obviously, most people visiting want to leave their hotel rooms for dinner and don't have to do work, though.

    4 stars for the decor and location and free wifi and because I like hotels that will call me a cab.

    08/12/14 | Link | Rating: 4.0
    18. Ahmed A.
    I'm a Marriott Platinum Elite and I average 200 + nights every year in Marriott  properties. Folks like me are Marriott's bread and butter. We spend thousands of dollars a year in Marriott...

    I've spent 3 weeks in a row at this Residence Inn so far this year.

    The Good:

    I have to give big props to Steve Brooks, the general manager. He takes care of his guests. 5 stars for Steve

    It's a beautiful property. It's a historic building that was once a Necco candy factory. It's definitely funky and distinctive. It has beautiful exposed wooden beam ceilings. 5 stars

    The house keeping staff and the breakfast staff are so nice and helpful.

    The Not So Good:

    1. The front desk staff seemed to lack the Marriott training I've become accustomed to. I'm sure I'm not picking here but, I was a little disappointed that after 3 weeks the front desk staff didn't know my name.

    I asked them if they could print my receipts showing Sunday through Thursday so I could submit them for work and exclude any weekends which I was covering myself. The front desk  said they look into it. They forgot. I had to ask 3 times to get it done. Other Marriott properties usually take care of it right away.

    I get the impression that the front desk staff is not trained to Marriott standards. They do what they need to, but they don't go the extra mile to accommodate their guests. 3 stars.

    They charge full service Marriott prices but don't offer a full service experience....meaning as a Marriott Platinum  Elite member ( I know I'm being a prima donna) you come to expect certain treatment. Little things like the front desk taking the extra step to make sure you're all good like: complementary water, free laundry detergent, etc. make up for the fact there is no concierge lounge.

    Again, the staff is very nice, but I don't feel like the front desk are trained in Marriott etiquette.

    I'm in town for another 4 months and this place makes me want go some place else, it makes me want to check out and go to a full service Marriott. It is literally cheaper to stay at the Ritz-Carleton on Avery most days using my corporate code which I used at this property as well ....so that's what I did. I went and checked into the Ritz. Now I have all the free bottles of water I could ever imagine...and if you're a Marriott rewards member, you get 10 points to the dollar at a full service Marriott as opposed to 3 points to the dollar for a Residence Inn.

    This place has so much potential to be so much more. I really like the building and the style...I just don't like the lacking Marriott experience I've come to love and expect.

    I'm giving this place 4 stars given Steve Brook's 5 star service, the beautiful funky building, but also considering a front desk staff that seems to do the bare minimum, prices often higher than even the Ritz Carlton at times, and no free water for Marriott Platinum guess....honestly, I'm just really thirsty...

    11/02/15 | Link | Rating: 4.0
    19. T S.
    If you want the security and predictability of a national chain hotel, but like good surprises, too, then this is he hotel for you. It's a bit of a walk to downtown Boston, but totally doable. The building is a renovated early 1900s property with an open center spilling light all the way down 6+ floors into the center of a cozy sitting area. At night, dangling lights brighten the area.
    The rooms feature exposed brick and comfortably industrial looks, but keep the comfort at a maximum. The bathroom vanity mirror was backlit with ample lighting and the showers feature fixed and wand shower heads.
    When you lay down at night, you'll gaze up to the original wood beams. Large windows let in the most light possible with available light blocking liners you can pull closed so you can sleep in. Semi opaque drapes filter the light offering you privacy when you let in the morning rays.
    We were there on a Saturday night and found it to be quiet for a city hotel with little, if any, street noise.
    Breakfast is included and features hot and cold breakfast choices, including eggs, biscuits, muffins, waffles and yogurt. Coffee, juices and milk are plentiful.
    Strongly recommend this hotel for your Boston adventure.
    Tip: the coolest rooms, according to a staffer, are the rooms ending in x09, such as 309, 409, etc. those are corner rooms that face the city.

    09/04/15 | Link | Rating: 5.0
    20. Brittany E.
    I loved staying here. First time with an experience at Residence Inn by Marriott. My friends and I were in town for the Frozen Four and one of my friends family members frequently comes to this hotel when he is in Boston for business.

    The hotel is close to downtown, and a short distance from many places, such as the Boston Tea Party museum. It's a short walk to the T which can get you to other historic places in Boston quickly.

    The breakfast is good in the morning with a variety of hot and cold items for breakfast. They have a bar as well, but it was really variable to when it was open. However when we did go while it was open, the bartender was super friendly and chatted with us.

    The hotel staff was courteous and always willing to make our stay better. They gave us several recommendations on where to go to eat and what to see since we were not from the area. They greeted us every time we entered and acknowledged us when we left. We asked them for an extra blanket and it was promptly brought to our room. They even called cabs for us when we asked them to when we left for the airport.

    Our room was quaint and comfortable. I loved that we had a suite that included a kitchen (which was fully supplied if you wanted to cook!) and a pullout bed. The room was clean and well kept. The bed and pullout were very comfortable. The free internet was a little slow, but not a huge problem. The hotel lobby was gorgeous as well, and gave a very welcoming vintage cafe aura to the hotel. Also, it's pet friendly so that's nice if you are looking to bring pets.

    14/04/15 | Link | Rating: 5.0