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Taj Boston in Boston, MA

Taj Boston in Boston, MA


This 1927 landmark hotel overlooks the picturesque Public Garden with swan boat rides and the Boston Common's ice-skating at Frog Pond. Surrounded by art galleries, boutiques and restaurants, the hotel is ideally located near the Theatre District, historic sites, shopping at Copley Place and the Hynes Convention Center.


Company Info:

Rating: 3.46

Address: 15 Arlington St, Boston, MA, 02116

    Hotels in Boston, MA



    Comments (134):

    1. Kallie H.
    I was surprised when the Ritz Carlton sold his flagship hotel.  I eat here in their main dining room regularly and I'm writing a review to let everyone know that the only thing that has changed is the name.  They still have those great tomato basil crackers for appetizers.  And even the high tea is the same menu, prices and staff.  Not to dissappoint and well worth it.

    25/06/07 | Link | Rating: 5.0
    2. Danielle F.
    Wonderful, formal afternoon tea.  Classy, elegant, the best outside of being in London.   Service is impeccable, delicious sandwiches and tea cakes, and the tea itself is awesome.  They even do a tea for younger people so that they can enjoy a great tradition.  I really enjoyed it.  Go with a girlfriend and then head to Bella Sante for a spa day!

    12/08/05 | Link | Rating: 5.0
    3. Jane B.
    I had family visiting that stayed at the hotel. I met them for lunch in the restaurant. Service was what it should be - or what you'd expect. The little touches, like a carafe for your diet soda along with a glass filled with ice, are very nice. I had the chicken caeser salad and it was fantastic. Still a bit pricey for some lettuce, chicken and dressing ($15). But if you're up for a splurge (and heck, if someone else is paying) it's worth it.

    04/06/07 | Link | Rating: 4.0
    4. Carol L.
    I can't find anywhere else to put a review of the Rooftop Champagne brunch so here it will go.
     To anyone who is familiar with the brunch at the former Ritz and the brunch at Aujourdhui (both 4+ star IMO), both discontinued, and the brunch at Cafe Flouri (4 star), this brunch is a distant fourth. The venue was a great idea but other than the spectacular view (unfortunately partially obstructed when looking down, by roof supports) the room itself is bland.  The service is first rate, but the food I'm sorry to say is nothing you won't see at at least a handful of other upscale buffet brunches.  Breakfast foods (including cooked to order omelets and waffles), carving table, seafood/cheese/fruit, hot lunchtime dishes, salad and veggies, dessert table.  An interesting addition in three Indian dishes (chicken masala, a lentil dish, and steamed white rice) and Naan bread.  And a dessert table that was a disappointment -- the bite-sized pastries I've seen on party platters at Trader Joe's.  Don't get me wrong, the food was okay but just nothing special.  One good thing, the champagne seemed to be limitless.  But I'm telling you at $66 a head I wanted to be wowed by the cuisine as well as the atmosphere and service, and I wasn't.  I'll probably return someday but not before I've re-visited some of the other brunches I've enjoyed.

    20/06/10 | Link | Rating: 3.0
    5. Heather L.
    Only commenting on the bar here. Went for a visit since we had heard it was the old Ritz. Beautiful hotel. The bar itself is pretty small. Maybe seats 8 people. But the lounge itself is much larger. We had no interest in sitting in the lounge. We like to chit chat. And chit chat we did with Benjamin. Really nice guy. Friendly and filled with lots of info about places to go in Boston. We took notes. The drinks of course are pricey. Very pricey. But they had a really yummy cheese plate and the cocktails were delish. Go for at least a drink. But don't expect to meet anyone your own age here. Unless of course they're behind the bar. Although I think Benjamin might have been the youngest one of the staff.

    07/07/08 | Link | Rating: 5.0
    6. Christiana R.
    This is was my home for a week when I went to Boston for spring break...(yea i know, boston for spring break, what was I thinking?) anyways, when we got there, check-in took less than 5 minutes and then we were off to settle into our room. The room was decent-sized with a large (and VERY comfortable) king bed. The view from our room was amazing. I could see the prudential building to the right and to the left was the public gardens. As people have mentioned, the location of the Taj is what was ideal. It was definitely the best part of my stay. When you stay here, you are right across the street from the Public Gardens and the Boston Common, you're practically on Newbury Street and you are in walking distance of Chinatown, Downtown Crossing, Copley Square, and the Prudential Center. The staff at the Taj were friendly. Fast but expensive room service. The hotel is beautiful and very clean...and did I mention that Chanel is right downstairs in the lobby?!?

    Only 4 stars because at check-out, they OVERcharged me for 3 nights and didn't explain any of that at check-in. They explained they would fix it for me, but didn't take any action until we called them a week later. But eventually they reimbursed me, so it's all good now. I will definitely be back. I had a wonderful stay here and you cannot beat the location!

    18/04/08 | Link | Rating: 4.0
    7. R W.
    not the best hotel by any means. it's nice to see a Taj though. Is this the only Taj hotel in the US? not quite to the standard that Taj hotels live up to in India, but nice to see one anyways. Best location, by far, in Boston for a tourist/visitor.

    18/10/10 | Link | Rating: 3.0
    8. Jennifer G.
    Every night your bed is turned down and slippers are placed on the floor on a little bathmat.  It's a fabulous way to end a day.

    The location is perfect, the staff is friendly (a rarity in Boston), and you can get your shoes shined for free overnight.  The only drawback is the price.   $400 or $500 a night for a room in Boston!  Yikes.  I lived here for $1500 a month in a two-bed apartment-- sure, I didn't get slippers placed by my bedside every night but it wasn't that shabby either.

    09/05/07 | Link | Rating: 4.0
    9. Ray R.

    we had quiet the lunch here.  started off with the cold asparagus soup which was a little salty so they gave us the clam chowder instead.  around the table was the shimp cocktail, kobe burger, chicken ceasar, eggplant raviolis, scallops, and french fries- the best i've had in a long time.

    lovely meal. and the decor was light, not over done. simply perfect.

    12/06/07 | Link | Rating: 5.0
    10. Mona P.
    My cousin recently got married here. The hotel is beautiful and the view from the bridal suite was absolutely breath taking. The rooms were spacious and clean and staff was helpful and sweet. I was however a little turned off by the lack of attention the wedding coordinator had during my cousin's wedding. On several occasions we had to go looking for the coordinator because the AC was not working well and the hall where the wedding took place was ridiculously HOT, when sitting and having brunch with family after the wedding we asked the waiter for some silverware and he simply told us to move to another table which had place settings...RUDE! I also think that if the bride was staying in the bridal suite they should have at least added a personal touch to the room by maybe leaving her a bottle of champagne, a fruit tray, chocolate or something to congratulate her. The hotel is a great place to stay when on vacation, the staff is AWESOME, but if you are planning a wedding or an event here think twice for the amount of money they charge they don't deliver the way you would expect from the TAJ. The wedding coordinator definitely dropped the ball and it's a shame because you only get married once there is no way to fix certain things after the fact.

    21/09/10 | Link | Rating: 3.0
    11. Princessa M.
    Although the lobby was beautiful and the size of the room was quite large, nothing about the room, hotel, service, food, etc could be described as a 5 star experience. This hotel was more a 3.5 or 3.5 star hotel. Let me explain why: Room furniture was very old and decor was bland. Bathroom did not have a sink. You had to come out of the bathroom (use dirty hands to open the door!) and wash hands outside of the bathroom - sink was in the room! We requested milk for in-room service for our baby. They overcharged us intentionally. The menu said $3 for milk. They charged us $10 + delivery! When we called for a straw for the milk the operator gave us attitude. To my horror, the sheets were not 100% clean. TO my disappointment, the bed linen was not 100% cotton - I get allergies if linen is not 100% cotton and start itching.
    When we got back home to NY, I was surprised that in addition to the Expedia's charge, the hotel also charged us the same amount. So, we were double charged.  This is a 2nd mistake for this hotel.

    So, counting the lack of great service, blandness of amenities, and just overall "bad air"....I'd say this is in NO WAY a 4 or 5 star hotel.

    Overall, I'd say this hotel is 100% MISCATEGORIZED AND IS NOT A 5 STAR HOTEL.


    09/04/09 | Link | Rating: 2.0
    12. Holly M.
    "Why yes, I would like a complementary glass of champagne as I check into your fine hotel this evening."  And that is how I was welcomed to the Taj Boston.  I felt like I was exuding class and style as I entered the marble floored foyer of the hotel.  The decor is immaculate, beautiful, simple, and chic.  The flower arrnagement was as tall as it was wide and must have been from Winstons.  It was so ornate and charming.  Geez, is this place for real?  The other half lives like this?  Damn!!!  Anyway, I had to stay here for a work function and it was outstanding.  From check-in, to my corner room with a view of Newbury Street and the Garden, to check-out....Awesome.  The people that work here know service and are so friendly.  It was great.  My room had a huge bed with a flat screen tv and a soaking tub.  I love soaking tubs....wonderful.  There was a tub menu too!  Someone comes up, draws you a special bath, and leaves.  Can I get that at home?

    All kidding aside, this is a great hotel...but it WILL cost you.

    21/01/09 | Link | Rating: 5.0
    13. Cate H.
    My visit to the Taj Cafe began badly when I called three times to make a reservation.  I finally spoke with a woman who seemed bored and hurried through my call. I requested to sit as close to the window as possible and was told the request would be honored. I called back an hour later to change the time and was told to leave a message.  I did and didn't receive a call back so the next day I called and the same thing occured, so I left another message.  Finally, I called twice on the third day and finally reached someone who made the time change for me.

    When we arrived, we were seated promptly, however, in the far corner as far away from the window despite there being a table available near the window.  We sat for 15 minutes without a coffee or water being offered to us despite trying desperately to flag someone down.

    Once a waiter came over, he ignored our request for water and coffee and asked us if we were ready to order.  We explained that we needed to review the menu but wanted water and coffee.  Coffee was brought, water was not.

    10 minutes later, the waiter reappeared and took our order.  Still no water. 20 minutes later, the meals arrived separately over 10 minutes which was awkward for a party of 5 waiting to start and delivered consistently to the wrong guest.  Water was finally brought with the final meal.

    The eggs in the Eggs Benedict were almost hard boiled they were so completely overcooked and the Pancakes were rubbery.  I'm told by my guests that the Crab Cake Eggs Benedict was good however, I wonder if they were being polite.  The Waffles were eaten and raved about ,so that may be the only safe choice.

    While it was Marathon weekend, with a Red Sox game scheduled for early afternoon and the cafe was packed, it was AWFUL service for a $137.00 brunch in a luxury hotel.

    I will not be returning to the Taj and frankly, they should be ashamed for this level of service.

    I miss the Ritz that used to be there and their service.

    21/04/10 | Link | Rating: 1.0
    14. S. M. S.
    A lovely hotel with an understated elegance and old-school charm that is rarely found in newer 5-star hotels.  Staying here without a view of the Public Garden would be a mistake.

    03/01/10 | Link | Rating: 5.0
    15. Daniel B.
    I love this hotel and the service provided by the excellent staff. I prefer to ask for a view of the Public Gardens, and am always glad I did. If you get a club level room, you get access to the lovely club on the 15th floor. The doormen are great, the concierge knows Boston, the furniture is actually comfortable, the beds are dreamy, and I haven't hung out in the bar yet, but I want to. It's different than newer hotels, with less of the space devoted to the bathroom, and furniture that reflects time-tested luxury instead of whatever design fad is latest, and I like that about this venerable hotel. The menu in the hotel also now includes some excellent indian food. Very cool location, very great service, its a winner.

    23/06/09 | Link | Rating: 5.0
    16. M D.
    This used to be the original Ritz Carlton and since it underwent a major renovation before the transfer, nothing has been changed. I enjoyed the decor, but there were many little workings that made the hotel strange. For example, the main restroom for the hotel was in the basement. You went through a room keyed door, which basically brought you into a closet where you went into the actual bathroom. Very poorly planned and odd. I felt like I could be murdered and no one would know. The dining areas had an unfinished feel to them. What I mean by that is it seems that they just put a couple guest rooms together and hailed it "The Lounge" or "The Cafe." Anyway, the lobby and majority of common areas were sparkling clean and appealing. The room itself was in great shape. The armoire consisted of a large flat screen TV and well-stocked mini-bar. There were lots of little touches and everything was monogrammed. Parts of the room and hotel are showing its age, but that's what makes historic hotels charming and it does not bother me. The closet in the entryway to the room was a little strange. It had a keyed bolt, which made no sense at all. So I could actually go in the closet and lock myself in. Panic room? I was surprised that the windows opened all the way. If I had been depressed I could have made a complete nose dive onto Newbury Street. Thankfully I was in high spirits. The bathroom was tiny and the door would not stay open unless you held it still. Molton Brown toiletries were appreciated, but the shower itself was a disaster since an inexpensive shower curtain was used... So as soon as you turned on the shower it blew in and wrapped itself around me the entire time. It was almost like wearing a giant ribbed condom in the shower. The room service attendants were polite and content. Housekeeping made a trip up during our dinner service, turned our bed, added chocolates and bottled water on the nightstands, which is a common occurrence in most hotels anyway. The doormen were disambiguated. Only one was pleasant, but as our experience with the elderly server in The Cafe, the older ones would not look or talk to us and acted completely aloof. Hello, you are a doorman! Nice facilities, but not what I expected in terms of service or luxury, so not likely I would stay again. Great location on Newbury Street though. Boston Common and the Public Garden are across the street, Boylston is one block and Beacon Hill is two.

    16/02/10 | Link | Rating: 3.0
    17. Billie M.
    Oh what a lovely way to spend a cold Wednesday night!  Small, cozy, and as blue blood Boston as you can get, the seating is plush, and the roaring fireplaces gets you warm just LOOKING at them.  There were only a few people there, so the waiter gave our frozen tootsies the table right next to the fireplace, which was very kind of him.  They had a piano player, and I'd be lying if I said that the combination of the dark room, the orange glow of the fire, and his lovely rendition of Somewhere Over the Rainbow didn't make me a bit teary.

    Although, that might have been due to numerous drinks.

    Our waiter was the sweetest older gentleman, who switched the bowl of snacks on the table every time he brought us a new drink.  And that was a few times, because the bartender that night made the best sidecar I have ever tasted!

    We left warm, happy, and bit tipsy, which is always ok with me.   The only downside: I think the busboy thought I was prostitute, which was funny considering that I was OBVIOUSLY not my drinking companion's type!

    09/02/07 | Link | Rating: 4.0
    18. Sophie A.
    After dinner with an old friend who was visiting, we decided to go to the Bar at the Taj for a last round.  I hadn't been to the Taj since it was the Ritz.  There's only one word to explain my experience: SAD.

    It was like visiting a very sick old uncle.  I remember going to the Bar and thinking it was so "swish".  Now it's just sad and tacky.

    The Taj is not the Ritz.  I'm sad to say.  When one family moves out of a house and a second family moves in, it may be the same building, but it's not the same home.

    I have nothing against the Taj Group.  I've stayed at and loved several of their hotels in India.  But the Taj Boston is not what the Ritz was, and it will never be.

    17/06/08 | Link | Rating: 1.0
    19. Ellen L.
    Location location location.  That's the best part about this hotel.  

    I stayed here when I went to a wedding in the hotel and it was very convenient.  The service is great, the food was amazing, and the wedding was very elegant.  Very expensive night.  The room was average hotel sized.  It had all the luxury fixins..

    11/03/08 | Link | Rating: 3.0
    20. faine g.
    The Taj used to be the Ritz Carlton, to the bane of taxi drivers across the city (or so I was informed by one of their numbers) Open since 1927, it used to be a hip hangout during the Jazz era, or so the handy in-room brochure informs me. The Taj has also instituted one of it's signatures: elaborate entry-way flower arrangements. Cool.

    The entry-way possesses that marble n' expensive feel you'd expect for the room rates you're paying, down to the last detail of vaguely unattractive old paintings of plump children in uncomfortable clothing. A Chanel outlet is provided in case you find yourself in sudden need of 1000 dollar sequined hot pants immediately after checking in. (This often happens to me!) The actual size of the hotel is rather small, due to the age of the property, so be prepared for some coziness.

    But what about the rooms? Our king-sized bed suite was certainly spacious enough, although I found it rather drafty - doubtless another result of the building's age. The sitting room was nicely appointed and featured a fireplace (didn't work) and many magazines about things rich people like, such as wine and sequined hot pants. There was also a room service menu, which featured such highlights as a 13.00 morning fruit salad and a 32.00 scallop dinner for your pet. (Really.)  We had a salubrious view of a brick wall and a couple of chimneys. Well, you get what you get.

    The bathroom was very big and had lovely fixtures, and I liked the attractive color of its pink marble. They also gave us a free nail file. Life really can't get any better.

    Thankfully, our "brick wall" view also meant that our room was nice and quiet come nightfall. My roll-away bed was promptly delivered and comfortable enough for what it was, although I had to pull out the comforter stashed in the closet to supplement the rather thin sheets.

    We had access to the club floor and found it an excellent value, especially for breakfast. The spread included a variety of fresh fruits and some small, if tasty pastries, along with the usual suspect breakfast cereals. Free tea and coffee are provided. The club was a wonderful place to relax with a cup of tea and a big chocolate cookie after a long day of touristing, especially considering it's gorgeous view of the public garden and the city beyond.

    29/04/07 | Link | Rating: 4.0
    21. Stephen C.
    We sat at the bar for a drink, to relax from our walking about The Boston Commons. Once inside, I was pleasantly surprised by the detail and amenities of this bar. Although we did not have any food, the menu looked good and from what I could see by what others ordered, presented in a very stylish "hotel" way. I measured my experience from the "greet" at the door, comfort and style of the lounge, attitude of the bartender and interaction of the guests; everyone seemed to be enjoying themselves.

    28/03/10 | Link | Rating: 4.0
    22. J O.
    Drove from Upstate NY to Boston for our first trip.  We did enjoy the Taj Boston!

    Valet service was good, although a bit expensive ($40+).  It did require that you call 30 mins in advance before getting your car.  The good news is that the location is central for shopping and restaurants, so my wife and I didn't need our car in Boston!  Great location, next to Boston Commons and Newbury St.  My wife was happy with the shopping nearby, especially Boylston and Newbury St's and Copley square mall.  About a 2 minute walk to the Arlington Station Green line T also. NICE!

    Gym was a  bit outdated and felt like a cave.  Not all the treadmills seemed to work.  Decent space for my workout.  My bathroom was a bit small and the room overall did seem a bit outdated but clean.  We had a view of the park from our room, which was nice also.

    My only complaint was that the A/C didn't work very well.  We had it cranked on Max and the temperature was on the lowest setting.  Didn't really cool the room very well.  Fortunately, we were out most of the day, so we didn't care too much.  WiFi wasn't free, which is a bit of a letdown also.  Didn't go to the hotel restaurants because there were other, better options nearby

    Overall, I would definitely stay again.  We stayed 3 nights (one night was free, as per their promotion!)

    22/08/10 | Link | Rating: 4.0
    23. Sonia G.
    Reviewing the Taj Restaurant.

    We went during Restaurant week and we were SO disappointed.

    I had a salmon carpacio which was very very normal, not bad but not good either, I didn't even finish it.
    Then had the salmon and was very very blah,,,again not good but not bad either.
    I also tried their clam chowda which was ok, lots of clams (but I like the one in UOH better) and also their ravioli.
    That was the worst part, soft, poorly filled and with a pretty bad sauce, one of the worst raviolis I've had in a long time.

    The dessert was the "best" part: we order the peach tart or whatever it was called and they bring us one of those canned peaches from a jar, (whole, they didn't even slice it) on top of some cream and some nuts around.....a dessert a 2 year old could prepare in 2 minutes....incredible-maybe the peach was not from a can and they prepared it themselves, but i doubt it...

    The decor and ambiance is pretty old fashioned, more for older and more conservative people.

    I don't know how the rooms are, but the food is not good, no,no.

    30/08/08 | Link | Rating: 1.0
    24. Kevin H.
    The Taj Boston is one of the nicer hotels I've stayed in, and reminds me of the Waldorf=Astoria. The rooms are spacious and well appointed. You can get a free shoe-shine service if you leave your shoes outside of the door at night with the shoe shine form, and they are done in the morning.

    Service at the Taj is world-class. The staff are incredibly friendly and useful, willing to go the extra mile to help where they can.

    I would definitely recommend getting a room with a fireplace if you can. The Taj has working wood-burning fireplaces and a "fireplace butler" will come help you get it going. There's nothing better than a nice fire in a cozy hotel room on a snowy night!

    18/12/07 | Link | Rating: 4.0
    25. gaby g.
    This hotel is not great. It is an old hotel masquerading as an elegant and stately place. Overall, not worth the price and will not stay again.

    The pros: We were in a Commonwealth facing corner room.  It was extremely quiet.

    The cons: The room was old; the bathroom floors cracking, and bad water pressure. The room was only medium clean - not the cleanest carpets, not the cleanest bedskirts, etc. The service was pretty bad - the bellman dumped our luggage in the room (right next to the suitcase rack!), the front desk was surly, and the concierge too.

    13/08/08 | Link | Rating: 2.0
    26. Shane H.
    The rooms overlooking Boston Common are nice - large windows with a great view.

    On the other hand the windows are also old and allow in a lot of cold air which in Boston in the late fall is NOT a good thing. The rooms also need to be updated and little things are left unfixed - like the area surrounding the door knobs.

    The food is quite good if a little expensive. Nice Chanel boutique in the lobby.

    One thing - I cannot stand hotels which try to make a buck by charging for Wi-Fi. Even worse in the case of the Taj is that they charge per computer for Wi-Fi, meaning if you purchase a day pass you cannot use it on both your laptop and iPhone. For this reason the Taj loses a star. For the other reasons I described it loses another.

    24/10/08 | Link | Rating: 3.0
    27. Mary B.
    This hotel is top notch, the location is perfect. The rooms are beautiful, the staff is amazing. For business or leisure this is the only place to stay in Boston.

    30/06/12 | Link | Rating: 5.0
    28. Michelle W.
    I have never written a review--not about a product, service, or trip. I couldn't help but be inclined to write about the poor customer service we received from The Taj hotel in Boston. Each year my girlfriends and I have a much needed weekend away from our families. This one weekend away from our children and spouses is treasured time, and has always been fun, cleansing and stress free. Not this time. I won't bore you with the details of exactly what happened, but the summary is that The Taj hotel was overbooked, overwhelmed, and understaffed. The lobby was mayhem and there were many unhappy guests, including the seven of us. During several frustrating situations over the course of the weekend, we dealt exclusively with one manager there, Patrick. He treated us like school girls on spring break; he was rude and condescending. I have received better customer service in Target and this is supposed to be a 5 star hotel. It is not to say that there weren't several staff that were wonderful. Jesse delightfully took all of our bags to the one room-- with one bed--they initially put the seven of us. And the doormen were always courteous and helpful. They all genuinely apologized about the situation and the inconveniences. But the manager, Patrick, was horrible--and not once did he apologize. He even promised us he would take $200 off of our bill upon check out which never happened.
    We all live in the Boston area and plan to continue our annual reunion. We will just make sure it is not at The Taj.

    01/07/10 | Link | Rating: 1.0
    29. Queen B.
    While on my business trip to Boston I stayed at the Taj. The Taj is very traditional very " old money " it is located on Arlington Street and crosses the very fashionable and upscale Newburry Street which is equivalent to our Rodeo Drive.

    The neighborhood is quiet, the rooms are nice - furnished with traditional furnishings and some of the rooms (like mine ) overlook the
    spectacular  Public Garden which is known for its swan boat rides and very friendly squirrels - they come right up to you and will eat out of your hand.

    I think they could update a few things in the rooms- such as plasma tv instead of old 32 inch screens and maybe a bose or bang and olufsen
    stereo instead of a radio that you can go to target or wal-mart to purchase.

    Their food - ok nothing to scream about. Except for brunch they whip up a pretty good brunch.

    Housekeeping did not wash out the bathtub in my room. But the turndown service and twice daily room cleaning was great.

    Who would I recommend the Taj for ? Older adults - like I said " old money " or someone who likes to get their shop on and nothing but the best will do then I recommend you stay here.

    Did I mention the famous Cheers bar is just minutes away so close you can walk there in about 10 minutes. Actually you can walk alot of places in Boston that's why it is called the walking city. People really do get their walk on.

    15/03/08 | Link | Rating: 3.0
    30. Lynne S.
    I have not actually stayed overnight at this hotel, but I attended a function here the other night and was more than impressed by the hotel, staff and food. Everything was extremely well done. Their attention to detail is astounding. I would not hesitate to hold an event here and feel confident the staff would take care of everything perfectly!

    19/05/10 | Link | Rating: 5.0
    31. Desiree S.
    I don't know if this is allowed, but can I write a review of JUST the Taj doormen?

    I've never stayed at the Taj (I live 2 blocks from it), but I've had lunch there when it used to be the Ritz. What I DID see is everything you'd expect of a Ritz in Back Bay -- old money elegance.

    However, my review is of the doormen -- specifically Lindsay and Abraham. They are, hands-down the friendliest people I've ever encountered in Boston. I walk by them every day to and from work, and never once have they neglected to wish me a wonderful day, ask me how I'm doing, etc. They always have treats at the ready when I walk by with my dog (and for any dog who walks by, for that matter). They're just genuinely great people. Kudos to The Taj -- if your interior staff is even half as great as your doormen, this hotel deserves 10 stars!!

    02/04/08 | Link | Rating: 5.0
    32. Julie C.
    so i didnt actually stay here but our firm had our summer outing on the roof top.  despite it being yesterday when it was crappy and foggy, gross and gray., the view is pretty nice. you can see across the common, statehouse and on the other side, you can see citgo and fenway. it was pretty neat. you can even see the 2 huge swans on top of the marriot? or one of the hotels.
    this is a really neat place to have any function.
    the food we had was delicious too. tho they had some chicken dish and it was a bit pink. so i didnt eat it in fear of getting salmonella. but the filet mignon was soo good, nice and medium red in the middle and so moist. omgosh i am getting hungry thinking about it.
    the desserts were excellent, made in martini and long shot glasses. very chic!

    after that was over, we went to the bar and that was really nice with the piano man.  martinis were 14 dollars and the one i had (pear) was not that tasty. ah well. the evening was fun tho. the hotel is very clean and pretty.

    05/06/08 | Link | Rating: 4.0
    33. Renee G.
    In case you were wondering how I, a Somerville resident, came to stay at the Taj, I'd rather not go into detail except to dispel any suspicion that I moonlight as a high-class escort.  I don't.  I'm not that kind of girl.

    That clarified, I would have expected better from such a tremendously expensive hotel.  It was nice, yes.  But it wasn't multiple hundreds of dollars a night nice.  I might have expected a plasma TV, for instance, or maybe one of those showers with eight heads that do all your washing for you.  And while I understand that when one checks in very late in the evening, one is really turning oneself over to the cruel whims of chance where room assignment is concerned, a king bed or a view that didn't heavily feature an alley might have been nice.

    Decor-wise, it was like Versailles meets the Hilton.  Heavy brocade drapes to match the bedspreads, chairs upholstered in contrasting brocade, dark wood armoires and desk.  Not unusually luxurious, but pretty, in a heavy-handed French sort of way.  I'd have liked to see more of the new Indian influence, but there was very little in that way.  Shame.

    The products were Moulton Brown and met my stringent standards, and I thought that the room service was just spectacular, even if it cost an arm and a leg (not that I particularly cared, as I wasn't paying).  Really, every day should begin with a uniform-clad, unerringly polite gentleman delivering an extravagant breakfast directly to your bedroom.

    The old-school practice of referring to a woman as Mrs. Name-on-the-Reservation, however, took me quite aback the first time it happened and could probably be done away with.

    (Still not a hooker, mind you.)

    20/05/08 | Link | Rating: 3.0
    34. Josh L.
    Proposed to my fiance here.  The front desk was incredibly helpful in helping me put together a surprise proposal under very short notice.  The junior suite, with working fireplace, was a perfect romantic setting, and the additional amenities (bath butler?!) were fabulous.

    If you're looking for a romantic weekend, this place is great.

    23/04/10 | Link | Rating: 5.0
    35. Avin K.
    The location of the Taj Boston is the best. With close proximity to Boston Commons as well as shopping and restaurants, we'll definitely consider the Taj for our next trip to Boston. Not to mention the amenities.

    01/10/11 | Link | Rating: 5.0
    36. harvey h.
    The hotel is in a very good location but everything else is average.  The valet service is very slow.  There are only 3 small elevators, so during busy times you either have to wait a long time or walk down the stairs.  The room was nice, the linens were good.  The bathroom was a little cramped.  Housekeeping was very responsive.  The TV reception was terrible.  The picture would flicker and the volume would vary greatly from channel to channel.

    20/06/12 | Link | Rating: 2.0
    37. Casey P.
    My boyfriend and I stayed here for a night and we loved it. Absolutely great location..  Right by Boston Commons and Newbury Street. The staff were very polite and helpful from the valet to the front desk employee to the gentlemen who brought us breakfast.  I've never encountered such pleasant and happy workers. Thank you Taj Boston!

    27/01/13 | Link | Rating: 5.0
    38. J H.
    Three stars at the most. One night. Mostly a reaction to the price versus the room. Smallish. Basic. Not special. I get the appeal of location. Bathroom tiny. No counter space. Plus a charge for Internet. No gift shop to buy contact lens solution. Just a five block walk to a CVS. I'm sure it's better than I make it out to be. After all, all these other people liked it. Only thing that would leave me with a feeling of satisfaction would be a 20% reduction in room rate.  Otherwise just not so special. I will end on a positive note.  All my interactions with hotel staff were very friendly and helpful.

    01/05/12 | Link | Rating: 3.0
    39. Sam H.
    The Taj is where I stay when I visit Boston. I've been there half a dozen times and it is reliable, comfortable and the service is excellent. It is surprisingly cheap, especially if you reserve well in advance.

    The bar is a classic spot, very old-school. The dining room is pretty good in general, and the Indian selections are very good.
    The bathrooms are lovely and they have excellent Molton Brown products. The location is very nice, right by the public gardens. Some of the rooms have a nice view of the gardens, especially from the higher floors.

    The one bad experience I had at the Taj was quickly rectified. We were given a room that looked out over the roof of another building and there was noisy air-conditioning equipment right below our window. We asked for a different room and were given one immediately. The experience reinforced my positive feelings about the hotel.

    The Taj has some special features--the service, the bar, the bath products and the overall quality of the rooms--and I have had a good experience there every time. I enjoy going to Boston knowing that my accommodations are going to be good..

    20/08/10 | Link | Rating: 4.0
    40. Niki M.
    Beautiful, almost stereotypical "fine dining" experience.  We opted for the prix fixe three course meal and it was a winner!  Succulent salmon atop a bed of field vegetables, including fiddlehead ferns which I have not yet seen in a restaurant.  Simple, tasty fennel and arugula salad.  And a killer lemon creme brulee with candied rose petals.  Those petals really nudged the meal over the cliff of awesome; I'm still thinking about them.

    The service was comically pitch-perfect-professional (comical only to me, who cannot take most things seriously), and the ambiance of the cafe area was restrainedly cheery.  When I win the lottery, I will totally go back.

    04/06/10 | Link | Rating: 4.0
    41. Dan G.
    So, im reviewing this as the old Ritz Carlton because I am sure that what I'm about to talk about hasn't changed. I hope!

    My sister had her wedding here and we were on the 17th floor terrace thing. IT ws amazing. If you have a smaller wedding with maybe 100 or less this space is perfect. It is all glass windows and a black and white checkered floor. You are surrounded by breathtaking views of the city and we were lucky to have a nice day so the sun was setting as well.

    The wedding planners were excellent (sadly, I planned the wedding haha) and the food was..holy crap...more than amazing. We had a seafood, pasta and beef wellington buffet and if the rest of the food at the Taj is like this then i highly recommend eating here.

    The bartenders were also really great and one of them even invited me back for a visit.

    I also got to view the suite that they gave to the bride and groom and it as really nice. Pretty much a small apartment, beautiful bathroom bedroom and views.

    If the Taj meets and exceeds the service from the Ritz then this is an excellent place for a wedding or just for fun.

    06/09/08 | Link | Rating: 5.0
    42. Eileen R.
    Stayed one night and found the hotel staff extremely helpful and all very nice.  Room was beautiful, and very comfortable with nice feather pillows!  I would definitely stay here again.

    29/07/12 | Link | Rating: 5.0
    43. CapeCodRev B.
    I refer couples to this hotel ALL THE TIME for weddings and functions.  So I decided to try it out for a personal weekend outing.  We booked this evening to stay at the Taj, meet friends for dinner and attend the Symphony.  We arrived at 4:55 pm and walked into the lobby.  A bus had just unloaded a full load of passengers.  There was however, just one line to service the tour group and other Taj customers.  We asked if there was another desk to service individuals not associated with the tour group.  We explained our pending dinner reservations and theater tickets.  They did NOTHING!  We waited 45 minutes behind the tour bus group, were late for dinner and also late for the show.  There was no apology for the inconvenience, no complimentary transport to dinner or the theatre, no flowers or champagne sent to our room, no complimentary breakfast invitation, NOTHING!  Tough Luck!  To be frank, we should all expect better from the Taj.  I will never stay here again.  Additionally, as a member of the clergy in Massachusetts, I would NOT refer individuals or encourage parties to consider the Taj for weddings or major functions.

    Note:  There were multiple attendants at every doorway, but only one person checking people in or out.  The gilded doors were dirty and unpolished.  The room was adequate--nothing special.  Nice view.  But it does not compensate for the other inconveniences.

    Stay Away!!!

    02/07/13 | Link | Rating: 1.0
    44. Nicole P.
    Beautiful hotel, wonderful amenities, great proximity to Boston sites, and a reasonable winter rate.

    I stayed in one of the interior rooms, and it was beautiful. The bathroom (specifically bath tub) was a little smaller than I'd hoped, but they had really nice towels and Molton Brown bath products to make up for it. I would have liked to have tried the bath butler, but my timing didn't work out quite right (you have to call 2 hrs ahead, service from 9 am to 9 pm I believe.

    Room service in the morning was delicious. Portions were adequate (not HUGE!, but I certainly wasn't hungry afterward), and they had all the details just right (Bonne Maman jam rocks my world). Having breakfast, reading the Wall Street Journal, and watching the Today show, I almost felt like I really was on vacation, gearing up for a fun day in Boston (which I did have, but then I  came back home to JP).

    That being said, there's quite a high price for all of this luxury. I feel a bit like a rube, but some of the services were outrageously expensive. I was trying not to worry about it because this was an amazing end to my birthday weekend/staycation, but DAMN!

    Regardless, this was a beautiful treat, and I would highly recommend it to anyone who can afford to do it up right.

    16/03/10 | Link | Rating: 4.0
    45. Lisa L.
    Just had Easter brunch at the taj.   It was okay.  Very expensive and food was okay.  Service was fair.  I don't think we will go back next year.

    25/01/12 | Link | Rating: 3.0
    46. Matt S.
    Our reservation was messed up which was, admittedly, our own fault.  The front desk staff was unfriendly and unwilling to work with us though.  They said there was nothing available at our original rate so we paid a much higher rate.  Then when we were in the room, I happened to look online at one of the booking sites and I could have booked the same room we were in for our original, much lower rate!  When asked about it, they said there was nothing they could do.  The room was nice enough and rather roomy.  The rest of the staff was good.  Location was great.

    22/07/13 | Link | Rating: 2.0
    47. Bryan H.
    I am reviewing on basis of Sunday Brunch at Taj. Sunday Brunch at Taj is Very good. They have everything that you want.

    17/08/12 | Link | Rating: 5.0
    48. Dee E.
    I'm honestly shocked at the not so stellar reviews. We are guests of only very high end  hotels (Ritz, Relais and Chateaux properties etc) and feel this hotel matched pretty closely to these incredibly high caliber places. The staff were extraordinary - allowing for an early check-in (by 3 hours) and allowing a late check-out.  Housekeeping was impeccable, the kind you only receive at a very high-end hotel.  Turn-down service did not need to be requested, it was automatically done and done well.  Restaurant staff was fabulous as well - extremely attentive, without being overbearing.  Room was beautiful, got a free upgrade to a room with a view of the park and we had paid less than much lesser hotels in the area.  Location is absolutely amazing and the hotel looks and smells beautiful.  Molton Brown products were wonderful and we were supplied ample amounts without asking. Would definitely come again.

    18/02/14 | Link | Rating: 5.0
    49. H T.
    We stayed at the Taj Boston in March for 3 nights. It was our first time visiting Boston.

    I booked the Taj through an online booking site and was not disappointed- it is a very luxurious and usually way out of my league place to stay. It is in an outstanding location, overlooking the Public Gardens and Boston Common and when you step out of the hotel, you step onto Newbury Street and your wallet practically jumps out of your pants. Newbury Street hosts a lot of high-end stores and high-end shoppers.

    Practicality and family-friendliness have become very important to us in travelling with a little kid (he was just 1 at the time) and Taj didn't let us down there, either. When you're travelling with a little one, they bring you a stocked crib and the cutest gift bag filled with baby toiletries (shampoo, baby powder, etc.) and a little stuffed bear. How cute is that?

    Taj Boston's staff were really fantastic- always friendly, knowledgeable about the surrounding area and generally warm and kind.

    On-site there was a gym and two restaurants/lounges...and....get this....a Chanel store. I didn't go, but I really, really wanted to. Believe me!

    Just down the street there are more affordable food options- chain restaurants, a Dunkin' Donuts (which I understand America apparently runs on) and lots of other stuff.

    Like I said, the location was so central to everything, we walked every where and used the subway to visit Harvard Square.

    Really great stay, totally impressed!

    12/06/12 | Link | Rating: 5.0
    50. Lillian C.
    4/21/2013 Sunday Brunch on the Roof. Your money is better spent elsewhere in Boston. It was a special milestone birthday for a friend of ours. For $75 per person (glass of champagne included) it was steep but if it were worth it I would have no qualms.  I guess one pays for the view above all and anything else. The service didn't start out too bad but progressed poorly, it was not a classy experience as I had hoped. The guy carving out the roast beef was the best in the bunch as far as personality goes. We had to ask for coffee (twice), water glasses left unfilled, then the check was tallied incorrectly. Had us charged for additional wine/champagne that we never ordered (other than the glass that was included). I guess when the 15.5% gratuity is already tacked on there isn't much incentive to do much more. It also appeared that they did not have enough wait staff. The food was good, not outstanding and a little mis-matchy. Carved roast beef, omlette station, tons of sushi, oysters (no clams), shrimp, crab claws, indian entrees, and a ton of what I would call "fussy" food. Been there. Done that. I would never go back.

    23/04/13 | Link | Rating: 2.0
    51. Meredith K.
    First class all the way.  The staff is great - friendly & courteous.  The sales manager, Deborah, whom I worked with, is the BEST!  
    This hotel is up to date, and is in a great location to the park, as well as shops & restaurants.  The catering staff is on it and the food is spectacular considering they catered to a group of 100.  
    The restaurant and lounge on the lobby level of the hotel are both good.  
    I'd highly recommended this location and Deborah to all those looking to plan a meeting or wedding, or if you're just visiting.

    20/06/09 | Link | Rating: 5.0
    52. Esha P.
    Nothing really stood out except for the extremely helpful lady downstairs and the "bath menu."

    My dad was in town this weekend and I went to keep him company at the hotel. The rooms are very nice, we were lucky to get a great view of the commons from the twelfth floor. The bathrooms are of a decent size and come stocked with awesome Molton Brown products. You can also find a "bath menu" in there that offers three different types of baths which could be drawn according to your choice, at an extra fee of course. The prices were pretty reasonable and the baths come with treats such as tea and cookies so it's a clever idea!

    I ordered the Gnocchi from the Room Service menu, it was well made. My favorite part was the sauce, it went great with the dinner rolls! The room service menu has great options if you're not feeling up to leaving the hotel to grab a meal. It is pricey, but then again it is room service.

    They also have a nice house car which can be requested to make short distance drop offs. The driver, Mark, was quite pleasant.

    Also, the complementary chocolates are delicious! Ask for extra :).

    21/02/11 | Link | Rating: 3.0
    53. Bob S.
    Customer service at it's best.

    Checked in wicked early (11am) without a problem, got an upgrade to a junior suite for minimal money and was called 'sir' more times in one day than all my days put together.

    -There was the man that took my bags
    -There was the man that showed me how everything works in the room
    -There was the man that lit our fire in the room (yes a working fireplace with cherry wood)
    -There was the man that drew my wife's bath of choice
    -There was the man that brought us tea for after bath

    Are you kidding me! They must have the wrong room....the wrong couple.

    I think you get it. I (We) loved the Taj! It was 'pissah'  :)

    29/03/11 | Link | Rating: 5.0
    54. E. G.
    I'm surprised by the recent less-than-favorable reviews. We stayed at the Taj in June and could not have been more delighted. The staff was friendly and professional. In advance of our trip, we had notified them that we would be arriving early after a long red-eye flight. They said they would do their best to have a room ready for us, but that they couldn't promise it.  We arrived at 7:00a.m., expecting to just leave our luggage and go out for breakfast and hang in Back Bay till check-in time, but to our delight, they had a room ready for us -- and a lovely room it was, elegantly redone in a pale sunny yellow and taupe with a view overlooking Newbury Street. The bathroom was also redone -- small, but clad in beautiful taupe marble. We did experience a minor problem, but even though it wasn't the hotel's fault, the staff handled it swiftly and to our satisfaction. We will definitely come back to the Taj next time we're in Boston.

    16/07/13 | Link | Rating: 5.0
    55. Ryan G.
    For the Hotel:

    Its a great hotel don't get me wrong. The service is extremely friendly and the location is spectacular, right across from Boston Commons and right on Newbury Street.  However, it is really, well "old-fashioned" with the furniture and the decorations.  Not really my thing, more of a "modern" type of guy but still a fabulous place to stay and if you really like that kina old-fashioned kinda fashion, definitely a great place!

    03/09/11 | Link | Rating: 3.0
    56. Allison R.
    Oh, hi, fancy hotel.

    I will likely never have a corporate job that offers such luxuries as a company holiday party complete with awkward outside-of-work encounters and open bar...but my roommate who works for a top-secret biotech firm in Kendall does.

    It's a blistery friday night around 5:30 pm and I am frantically altering my new go-to little black dress, donning my fabulous red holiday shoes, and pre-gaming with a glass of red wine. My mission: to not embarrass aforementioned roommate and to be the best-dressed there.
    Done(i think) and done (most absolutely).

    We surrender our Volvo limo to the valet and make our way upstairs. We nosh on tasty hors-d'oeuvres and sip complementary house cocktails in one of the private rooms complete with coat check . We (I) get tipsy since this is a formal event with food, so naturally I haven't eaten all day, and check out the complimentary suite auctioned off to one lucky colleague. The bed is soft, the view metropolitan-chic, and there is a robe up for grabs in the bathroom. I tastefully resist.

    We're seated in a private dining room where beef tenderloin, roast chicken, and some other fall-like harvesty foods are served. I keep it classy by discussing the merits (or lack thereof) of risotto with my new single-serving friends.
    Dessert consists of chocolate-covered cheesecake on a stick. Mmm...cheesecake.

    We graciously excuse ourselves before dancing commences, and make our way back to our apartment for a night of drunken debauchery and eating deep-fried potato latkes-- keeping it classy, always.

    The Taj is woefully ornate with impeccable service and a pleasant ambiance. My fabulous self and I fit right in.

    14/12/09 | Link | Rating: 4.0
    57. Ed L.
    Awesome hotel...old Boston charm with great customer focused staff.  Had a firewood butler deliver my choice of wood and started the fire in our in-room fireplace!

    02/02/13 | Link | Rating: 5.0
    58. Mary Ann R.
    This was one of the best hotel experience's I've had on so many levels.

    1. The bed (most important to me). I'm a very fussy sleeper and like things to be 'just so'. The bed was amazingly comfortable with the perfect weight down duvet and pillows. No neck or back pain in the morning. If you don't like to sleep with down you may not like it but for me it was 'just so perfect'.

    2. The room temperature - it was exactly right. When the air was on it was not too cold unlike so many hotels and when I turned it off it stayed at the same temperature for quite awhile before heating up (I was there in August).

    3 The staff was amazing, friendly and prompt. For example, I wanted to take a bath and couldn't figure out how to push the stopper down (long story). I called housekeeping and they were there to assist idiot me in less than 5 minutes.  Every experience with the staff was exactly as it should be.

    4. The bar area was really great and they served my favorite champagne at a reasonable per glass price. And they do a very generous pour. Can't beat that.

    5. Location - couldn't have been any better. When you walk out of the hotel you are basically at the start of Newbury Street which is the major non-mall shopping location. The 2 dinners I attended (Davio's and Legal Seafood) were both within a short walking distance. Did I mention there is a Chanel boutique attached to the hotel? yay

    6. The conference facilities were fantastic (and I attend alot of conferences). The meeting room was not FREEZING like most hotels and there was actually windows with a gorgeous view. On top of that the A/V guy played really great old school R&B (very low volume) during our break times. Cool.

    7. I lost my receipt (needed for reimbursment) and called the hotel Monday morning and left a message in the accounting department. Within 10 minutes of leaving that message I had the receipt in my email inbox. Thank you very much.

    The next time I travel to Boston I will stay at this hotel whether it's business or pleasure. If I'm anyway involved in planning a conference in Boston I will use this hotel again.

    15/08/11 | Link | Rating: 5.0
    59. Tyler s.
    I am really debating between 2 and 3 stars but I am going to go with 3, but honestly I've experienced better from lower level hotels, and much better from tjhis property when it was the Ritz Carlton.

    I went to school in Boston (Emerson) and had been in this property several times when it was the Ritz Carlton, and always thought it was the model of luxury and class, and in an amazing location, just across from the beautiful Public Garden. For a trip to Boston, I booked a garden view room and requested a high floor so I could relieve my college experience (my dorm room was at Six Arlington, just a few doors down...my digs then were not so classy but the location was/is killer).

    Service was hit or miss - details  below.

    It looks and feels like when Taj bought the property they didn't have the cash to or perhaps just didn't bother to do some basic upgrades. The in-room "stereo" is a crappy old alarm clock radio with a single CD to play. Ummm...iPod dock please? And some decent speakers? The rooms are nice, in a boring Ritz kind of way. Perhaps it takes more to impress me now. Nice, but not breathtaking. Also, and this is a bit disappointing, the bedding is more comfortable at a lower level Westin. Granted, that Heavenly bed is heavenly...but this is supposed to be a superior class hotel. What was most disappointing though was the check in. They have  small desk and it was just chaos. Rooms were not ready, several women were freaking out because it was 4pm, no rooms were ready, and they had to get ready for a wedding by 5pm. I finally got into my room around 4:30 pm.  It was not the Garden View room I was told (on the 11th floor) but rather a city view. That was all they had, so I took it. But the desk person kind of gave me grief when I told her to correct my rate to a city view. She asked for my confirmation number...meanwhile after she had already checked me in. WTF? She finally changed the amount. It rubbed me the wrong way that I had to push for them to credit me. I wasn't asking for a discount - simply the rate for the room I was being put in, which was a lower priced room. Tacky on their part.

    Service was friendly by some, but off by many. I understand it was a stressful, somewhat chaotic day, but don't book a wedding if you can't handle the madness that comes with it.

    Luggage room service was good and apologetic for kind of losing track of my bags. Doormen didn't even bother to open the doors on the sidewalk for me and several other people. All in all, just not the top notch I experienced before it became a Taj, and at other higher end hotels.

    23/07/11 | Link | Rating: 3.0
    60. Bridget B.
    Ok, so you are probably wondering, "how did a resident of Boston end up staying at a hotel a few blocks from her apartment?" Well, I'll tell you. I live in a big lofted space which is awesome...until a bat gets stuck in the apartment. You can't sleep in a room with a bat unless you want to get rabies shots, and you can't lock yourself in a room separated from the bat when you only live in one room. Being as there was the need for constant shuttling between hotel and home, something closer to home made sense than like, the doubletree or something.

    The lobby is gorgeous. Totally old school Boston opulence. The rooms are also sort of old school opulence, heavily brocaded everything. They offer a bath menu (my favorite was the description of the "Make Way for Ducklings" bath that included bubbles, cookies, a rubber duck, and a glass of chocolate milk. While I am creeped out at having someone draw a bath for me, that was pretty endearing)

    The room service menu looked great and extensive (and expensive) but I was too tired and miserable to avail myself to it. They do have late night options which I thought was cool.

    The baths are very deep, which was nice to soak in after having been strip searched for bat bites and spending a few hours in my apartment in jeans and a hoodie in 85 degree weather. The shower was pretty awesome too.

    Honestly, the only thing I did -not- love was the bed/pillows. Maybe if I had availed myself to the pillow bar I would've slept better. It's also possible I didn't sleep well because I was stressed out.

    While I hopefully will not stay at the Taj Boston again, I would totally check out another Taj in another city.

    30/07/09 | Link | Rating: 4.0
    61. Astrid L.
    lovely hotel and very helpful staff. Rooms are not very big but super comfortable, molton brown shampoo and shower gel

    28/02/13 | Link | Rating: 5.0
    62. Laura L.
    After doing some last minute Christmas shopping my husband stopped by the bar for a glass of champagne by the fireplace.  The servers were sweet, friendly and attentive and we were happy to leave a tip.

    My husband likes the bar since he has been going there for 20 years and he says it looks exactly the same as the old Ritz which he loved.  But, as a women I looked on the shelves and there was dust on the displays and the bar needs a good "fine tuning" with some cleaning!  I understand it gets a great deal of foot traffic but a good carpet cleaner and murphy's oil soap for the shelving would go a long, long way.

    I like clean, well kept  and old, not dirty and old, there is a big difference.  The rest of the hotel looked beautiful but the bar needs a good sprucing up, not a change, but a little TLC.

    25/12/12 | Link | Rating: 3.0
    63. Rachelle H.
    Its a joke that this is considered a five star hotel. The rooms felt average and impersonal. They were absolutely nothing special, I felt like I was staying at a Holiday Inn with better linens. I'm sure the suites are much nicer but for the price of the normal rooms they are mediocre to the extreme.

    The service was about half and half. Service in the bar was wonderful, attentive and friendly.

    The best part was when the other group we were traveling with called to confirm the reservation. We were told that we only reserved one room, although we had already paid for two. They fixed this before we arrived but a few days after we returned from our trip a new charge showed up on the credit card for the full price of the second room. After a phone call they are taking it off but SERIOUSLY? Get your act together, Taj. This was ridiculous.

    Also, they charge extra for WiFi (not acceptable) and $40 for one day of valet parking (too high but understandable).

    03/10/11 | Link | Rating: 1.0
    64. Kunal M.
    In my opinion the best hotel in Back Bay. My sister had her wedding here a year and a half ago and the Taj was the perfect venue for it.-The amazing ballroom was the perfect backdrop to the ceremony and reception...the Taj also provided us with a wonderful room for the cocktail hour.

    The main dining area on the main floor has excellent brunch on the weekends and also serves high tea.

    The regular rooms are a bit small compared to some other Boston hotels...the suites are good size and have amazing panoramic views of the common and skyline.

    Definitely stay here!

    09/04/12 | Link | Rating: 5.0
    65. Jack L.
    It's sad to see this once-beautiful establishment has gone down the drain.
    You can tell the hotel is struggling - the service is not very good though there are a few veteran staff members who you can tell hold the same standards as when it was the Ritz-Carlton (tip them well).

    The beds are comfortable, the hotel food a-ok. For the insane price I'd rather stay at the Mandarin Oriental, regretfully.

    06/01/12 | Link | Rating: 1.0
    66. Brian K.
    In a fantastic location (near a number of other great hotels like the Lenox, Four Seasons, and Ritz Carlton), the Taj has tough competition.

    The property has beautiful touches abound (chandeliers in the hallways, antique door fixtures in the main lobby, etc.) and is simply charming.

    However I experienced a few things that were deal breakers for me:
    1. The room (park view) was *extremely* loud.  The street is busy and loud and I woke up about 5 times during the night as a result.

    2. The service has mixed, but crucially flawed in dealing with complaints.  I called down for my car, was told it would be up in 10-15 minutes, and waited 40 minutes (counted it on my clock).  As a result, I was late to the meeting I flew out to Boston for.  The valet management and hotel management was extremely unapologetic and quite frankly judgmental.  Never apologized once, never offered to comp the valet.  My company paid for the trip, but I don't care.  I have worked in 4 diamond resorts and customer service is key.  Really poor.

    3. The food is really mixed.  I love their breakfast, but their desserts in the bar with absolute garbage.  I love desserts, my bar is really low, and I couldn't stomach either their Opera Cake or Boston Creme Pie.  Their wine list was also blatantly wrong (Oh we forgot to update it... it's not an 07 napa cab, its an 08.  BIG DIFFERENCE if you know wine.  When asked how long the menu had been un-updated, the bartender told me about half a year).  Nice guys!

    So fantastic location, but potentially extremely noisy and clearly not focused on delivering magical customer experiences (which is what hospitality is all about).

    Next time - Lenox, 4 Seasons, or Ritz.

    20/10/11 | Link | Rating: 1.0
    67. Paul N.
    This would have been a four or five star review but for the sub-par bathroom. there was mildew at the grout joints. The shower temp was impossible to regulate and had a mind of its own...the water would change from hot to cold and back again throughout the whole shower, burning you in the process.
    The other thing that left a bad taste in my mouth was the PAID wifi. you have to pay for EACH device. If you are going to charge me for wifi, at least make sure it actually works. The connection was so crappy I gave up trying to surf the net. What a waste of money. Next time I'm in Boston I'll stay elswhere!

    17/02/13 | Link | Rating: 2.0
    68. Julie R.
    My 400th review for a 5 star Boston landmark! This is a well deserved one! I had the luxury of staying here for Valentine's weekend. Damn was I impressed! Even though I'm a local girl, I put myself in vacation mode took it all in like a tourist.

    My boyfriend did the planning and we had an upgraded room which I was stoked. The executive suite was beautiful and even had a wood burning fireplace. And it was about 800sf! When do you ever get to stay in a city hotel room the size of your apt? Yes!

    Service was first class all the way. We checked in and out with Lillian. She was extremely personable and fit for her position. All the hotel staff we encountered were friendly. We took advantage of the fireplace butler a couple times. You could select from a menu of wood, each wood had a description of how the fire would burn/smell.

    The suite was framed in luxury. All the furniture was new but retained an old elegance look. The room was impeccably clean. The bathroom, while on the smaller side, was functional with stone accent everywhere. You can even call the bath butler to make your bath heavenly. The Molten Brown products in the bathroom were a generous size, take them with you!

    The Champagne Brunch in the morning was fabulous! If you have the opportunity to go there for it as a non-guest, do it. It was shellfish galore, sushi, meats, cheeses, hot buffet, and a full dessert selection. Wow!

    If your contemplating a Boston hotel, I'd recommend checking this place out. In a sea of contemporary hotel structure these days, this style and service is a standout of old Boston elegance.

    24/02/10 | Link | Rating: 5.0
    69. Tara M.
    This is a review for Afternoon Tea at the Taj. I came here for a holiday get together with my coworkers. It was truly wonderful. It is not cheap, but worth it for the experience. The service was impeccable and the sandwiches and pastries were great as well. Will definitely be back for a special occasion!

    19/12/13 | Link | Rating: 5.0
    70. Yue Z.
    We held a formal evening party at the Taj and I did not stay at the hotel afterwards, so this is purely a review for the open spaces. It was relatively easy to find the ballroom space, and the space fit ~300 people. The decoration is of an older style, and the lighting could've been somewhat better. The dance floor was clearly marked, surrounded by carpeted areas with two bars and place for food. We were pleased with the food, and the efficiency of the service. The bartenders have laid out the alcohol a bit too quickly, and hence the most voracious drinkers had a ton of alcohol, while those who simply wanted to enjoy the night didn't have enough. Pacing and timing were definitely issues.

    12/03/13 | Link | Rating: 3.0
    71. Jocelyn F.
    Consider this a 4.5 star review! Just returned from a trip to Boston where my husband and I lives for 10 years. We wanted to visit friends and show our son where we got married, etc. After contemplating what location would be best we zeroed in on the Taj. From the moment we arrived it was all first class- and we can be picky! The staff really makes this hotel shine. The kindness and attention to detail they showed to us and our son was heartwarming and made us feel like we were visiting family. I've seen people on here complain about small rooms and it being "old". First of all, no hotel room in Boston is going to be huge- it's Boston and yes, it's an older hotel but it is certainly kept well. The crib they had for my son was downright luxurious according to my son who proclaimed that he loved it! All told, we will certainly be sure the Taj is our go-to hotel in Boston when we visit friends. Lovely!

    16/07/14 | Link | Rating: 4.0
    72. Kyle W.
    This hotel has one of the best brunches in Boston. I would have to say food wise I prefer the Langham because it has a slightly bigger variety but the view at the Taj sunday brunch is unbeatable. Excellent service and fantastic food.

    08/08/13 | Link | Rating: 5.0
    73. Jane B.
    I agree with patrick S. You pay for location and that is what you get. Super location!  I upgraded to look over the Boston Garden. Although the confirmation listed wifi was included - it was an extra. I objected and they comped me. The room only had 1 easy chair although there was an empty space for another one, so sitting looking at the garden was not an option. It seems the new owners have sucked out the back bay charm from the old days of The Ritz and it is now simply a 'great location'.

    13/03/14 | Link | Rating: 3.0
    74. L F.
    A few weekends ago I went to a fantastic wedding reception at the Taj and everything was excellent (this may have more to do with the wedding planner and the couple planning the wedding than the actual venue)

    We did receive great service at the cocktail hour and sit down meal.  The food, provide by the Taj, was gourmet and delicious!

    It was a beautiful location to have the reception:  the views of the garden are stunning and the dining room was luxurious.

    I returned the next day to have breakfast at the cafe.  I loved being served by employees wearing white gloves.  The food was excellent.  

    The only downside at the Cafe breakfast was the cost (which I wasn't paying).  I thought it was a bit pricey for the offerings.

    24/08/12 | Link | Rating: 4.0
    75. Kassie C.
    So I chose this place because of the location and because '"it used to be the Ritz Carlton". They clearly haven't done anything in terms of upgrades since it's Ritz days. There were many details that could have had more attention paid to them, but all of that aside, i had a serious water issue. Serious.
    I went to take a shower before a business dinner that I had to go to, and when i turned the shower on, the water came out black. I don't mean "slightly brown". It was black. I called downstairs and they said to let it run for a bit, that they had blown a water main or something. So I did, and nothing changed. The supervisor then suggested I take a shower down the hall, where supposedly the water wasn't black; so like an embarrassed one-night-stand-gone-bad I walked down the hall in my bathroom to this other room, where...the water was still brown.
    I was already running late so I finally said i had to leave, sans shower,  and when i came back, if necessary, i could change rooms. Well, i came home at 11:30 pm to find the tub almost full of extremely hot water, and my entire room completely steamed up (since they have no ventilation in the bathroom, the steam infiltrated my guest room). The water was no longer black, but apparently they had to let the water run for 4+ hours in order for this to occur.
    I had to turn the water off myself, and then clean out my tub myself so that I could shower the next morning. I have a feeling if I didn't come home when I did I would have had a  flooded bathroom.

    The glamor of the Ritz days are obviously long gone for this hotel. In my opinion, this is completely unacceptable for a hotel of this supposed caliber.

    **Update: upon checkout, I had expected some sort of compensation for the major inconvenience and for the way they had handled it. Nothing was offered at first, so when reviewing my bill I mentioned to the employee at the front desk that i had expected some sort of compensation for my bad experience, and his response was "some things are out of our control". I'm sorry, but  having black water come out of my shower was out of my control as well. His only offer was to comp my internet and breakfast, a total of $40.  Good customer service is something that can make almost any negative situation into a positive one; they still have a lot to learn there. I have had better customer service at a Hampton Inn.

    26/03/12 | Link | Rating: 1.0
    76. Matt T.
    Very nice hotel, centrally located, with wonderful pricing. Food and service were all outstanding.

    15/08/12 | Link | Rating: 4.0
    77. Kristin E.
    I'll say first that our room was very big and pretty nice.  The bathroom was beautiful and I liked the Molton Brown soaps and shampoo/conditioner as well as the complimentary bathrobes.  The bed was pretty comfortable and we had some strong drinks down at the bar in the hotel. The location of the hotel is excellent (next to the Public Gardens and close to the Freedom Trail). They didn't tell us that they were holding $600 against our CC and we were a little irritated about that.  Parking was pricey...$44/night.  Customer service really not that great with the exception of the nice woman that came by in the evening to see if we needed any extra towels, soaps, etc.  They charge for Wifi usage...lame!  Probably won't be back.

    24/08/13 | Link | Rating: 3.0
    78. Claire V.
    Beautiful hotel. I was only here for three hours, for a job interview, but I found the staff to be very friendly and helpful to us nervous interviewees waiting around for our interviews. The suite was fairly spacious, with a real fireplace and comfy seating. Made me really feel at home during my hour long job interview.

    I spent nearly two hours at the bar, with comfy chairs, a beautiful view of the Boston Commons, delicious array of free snacks with your drinks, and a lovely and rather handsome bartender/waiter. I chatted with him as I prepared for the interview, and his kindness and help really helped put my nerves at ease.

    I would certainly consider staying here on my next trip to Boston, definitely nicer than the hotel I did stay at!

    PS: If you read this, bartender, I don't know your name, but thank you!

    Signed, Cold Cuts Confusion Girl

    04/01/13 | Link | Rating: 5.0
    79. Jerry L.
    The Room - 4 stars - Nice beds, furniture and bathroom.  Hotel reminds me of the Fairmont - crown moulding in the rooms, chandeliers in the hallway, and marble in the bathrooms.  Old world charm is prevalent throughout the property from the architecture to the uniforms.

    Location - 5 stars - 50 yards from the Green Line Arlington stop.  This hotel is across the street from the Boston Commons and among the shops of Newbury Street.  Great variety of restaurants and retail shops are within walking distance.

    Amenities - 3 stars - Business center was not organized.  I had to configure the printer, prior to printing out my airline ticket.  The wifi in the room was pretty slow.  Doorman, hotel staff, and front desk are always friendly and available.

    The Little Things - 3 stars - Got a late check out, but the room key was disabled prior to our late check out time.  No apology from the staff when they let us into our room after this blunder.  Charged me for items from the honor bar, when we didn't consume anything.  They later fixed this.

    Princess approves of this hotel.

    11/10/11 | Link | Rating: 4.0
    80. Pete S.
    The only reason I don't give this 1 star is because the staff was very friendly and attentive but the the  price is outrageous  for  mediocre  rooms, average food,44.00 per day parking,and 11.00 a day for WIFI...WTF!

    16/09/13 | Link | Rating: 2.0
    81. Matt M.
    I am not sure if some of the other Yelp reviews are actually reviewing the Taj Boston, or if we just had a different experience.  Overall, our stay in a Junior Suite was perfect.  While the line to check in did build up, and it took a while to get a second person at the desk, the check in otherwise went smoothly.  Our room was absolutely gorgeous, and was a perfect mix of old Boston and new amenities.  The Junior Suites have a fireplace, which can be lit by a Fireplace Butler between October 15 and April 15, and you choose from four types of wood.  This was the best amenity overall, and was fantastic to return to the room and sit by a fire while watching TV.  

    The bed was extremely comfortable, and the bathroom is stocked with Alton Brown products, which was a great touch.  I also ordered a Boston cream pie from room service that was amazing.  I noticed that the Taj room service menu also had Indian food items (because Taj is Indian owned), but did not get to try them on this trip.  

    Overall, it was an impeccable stay and I hope to return the next time I am in Boston.

    19/03/12 | Link | Rating: 5.0
    82. Kate J.
    If you want a truly fabulous 5 star experience you need to go to the Taj Boston. This hotel is the epitome of elegance and style. Whether you are planning a grand event or a weekend for two you will be amazed by the range of amenities and grander you will discover here. The service is above and beyond even what is expected at a 5 star hotel. They anticipate your every need and deliver upon your requests.

    The executive suites are a site to behold with sizes ranging from a large 500 to an extravagant 800 square foot room. Many of these suites boast a wood burning fire place and dining room table! Extravagance at its best in Boston. If you are feeling particularly like splurging you can go with the 1000 sq foot "Commonwealth Suite" or the 1500 sq foot " Presidential Suite". Imagine hosting your bridal shower in this presidential suite, how elegant ! Another great perk at this hotel is the use of a Jaguar courtesy car if needed.

    25/06/13 | Link | Rating: 5.0
    83. Mindy L.
    **Review is for dinner on the roof deck only**

    Last night, I was able to attend a dinner function hosted at the Taj Boston on their roof deck. The view was lovely, the set-up with great, and the food was delicious.
    - 4 cheese risotto...licked the plate.
    - Beef tenderloin...went up for seconds
    - Fried tempura vegetables...I've never liked asparagus more.
    - Lemon tart...I'll take two.
    - Strawberry Shortcake shooter...oops...I think I burst a seam.

    Great ambiance, great service, and our events manager and banquet manager both stayed on site the entire time so that things ran without a hitch. I'd highly recommend the location for a party (shower, reception, what have you). It has an old-school charm about it and lends itself well to special occasions.

    08/09/10 | Link | Rating: 4.0
    84. John W.
    We just hosted a conference for education leaders from across the country at the Taj.  I think that two stars is fair for both the accomodations and the events services.  I really like to like people and by extension places.   I tend to give the benefit of the doubt more than I should; but two is the best I can do in fairness to all of you.  All in all, our event went very well.  We absolutely hopped on the great rate so overall value was very good.  Two stars is defined as "I've experienced better", and I  absolutely have.  My rating should not be seen as overly negative, simply objective. Here are some details if interested:
    As several have already mentioned, this hotel site has seen grander days.  Despite my youthful appearance and general immaturity I remember this hotel when it was a Ritz; and it lived up to the name.  There probably has not been a major renovation since.  I did not see any of the 'grime' etc. mentioned by others.  I would describe the rooms as tired, but still clean.

    The service is again, OK.  You can tell they are trying to keep some of the iconic tradions of finer hotels; choice of newspaper, nightly shoe shine service, turn-down, good robes, etc.  Giving benefit of the doubt, we'll call this charm.  Like an aged uncle with good stories from his travels abroad.

    Most importantly, I did not hear any complaints from our client- guests.  And that is a good segue to an events point of view.  I was the meeting stakeholder but not the direct planner.  Folks on my team said the hotel was easy to work with and their eagerness was evident in the price they gave us.  $179 per night in downtown Boston, in the summer, is a great price anywhere.  The food and beverage minimums were reasonable and we knew we would easily meet them.  

    We held our first night reception on the 17th floor.  I highly suggest it.  Your out of town clients will get a thrill from the view and you will send brillant pointing out all of the sites.  It is oddly shaped up there but livable.  Breakfasts and lunches were fine.  Typical fare of too much carbs and not enough interesting options.  Perhaps we could have chosen the menu better.  Bottom line, no complaints from customers.

    The grand ballroom is again, elegantly-tired, this time like your great aunt that has retired from her wordly adventures but still gets dressed everyday.  I did like the possibilities of the mezzanine though we did not have any need for it.  The design of the room would have made any more than our 75 nearly impossible.  As it was, those of from the host company had to sit in chairs in the back partially blocked by pillars.  Audio visual was fine although we always bring our own IT folks to be sure.  

    The main issue to be aware of is your need for break out rooms.  It was very awkaward in that to get from the main room to the break outs our guests had to walk down a flight of stairs and get into an elevator up to the third floor.  This was a little much for some of our guests.  We went into it eyes wide open so it is not a complaint, just an observation.

    25/07/13 | Link | Rating: 2.0
    85. Cindi W.
    And I love the high tea. Travis was our server...so nice.
    The tea there is stunningly awesome. Yes awesome. Thankfully Boston has recovered  from the Boston Tea Party....and the Taj rescued it.

    Oh and the chocolate covered strawberries....Oh My GOODNESS, orgasmic!
    Fine and elegant hotel. We plan on going there for lunch next time.
    I am sure staying there is lovely as well...however, just eating at this fine establishment made me feel like a high society gal even if just for a day!

    24/12/12 | Link | Rating: 4.0
    86. Mike N.
    I tried to make a reservation for Sunday brunch and got transferred to an answering machine.  How about returning phone calls?

    09/08/14 | Link | Rating: 1.0
    87. Simon D.
    Have stayed at a few of the Boston 5 star hotels and thought we'd try the Taj for  few nights after selling our home.  Have to say pretty disappointing.  The hotel is getting tired, although still has some nice public spaces.  The rooms are getting old and its clear that they're not exactly killing themselves keeping up with maintenance etc.  Our bathroom was dark, with lots of bad caulking peeling around the tub, a toilet seat that had been repainted, etc etc.
    Some friendly staff, but mostly gruff and disinterested.       Front door coverage limited, etc etc.  If you're at this price point there is better and for a bit more you can get into the Four Seasons down the road with far better facilities and friendlier staff.

    28/06/13 | Link | Rating: 2.0
    88. Susan V.
    Terrible experience. All night some machine was on so I didn't sleep a wink. I called downstairs to inquire about it but nothing was done. Ordered dinner with steak medium done and it was clearly overcooked. Come breakfast, they forgot to deliver one of my items despite charging me and had the audacity to call me back and insist that I look under my plate for the remaining item, as though I somehow missed it? Also, they asked what paper I wanted in the morning. I requested WSJ. What was at my door at 8:00 AM? Nothing, of course. No sleep, the whole place smells like extreme carpet cleaner powder, and inept service, unfortunately. Would NOT go back.

    17/07/14 | Link | Rating: 1.0
    89. Anne W.
    I just went to a wedding here and I have to say.. wow!!  

    First.. the location is spectacular.  You can't beat being right on the Commons in beautiful gorgeous weather we have become spoiled with...   the back drop from the ballroom was perfect.  Very nice... very classy.  

    Parking was not actually a challenge in the evening.  I am used to figuring out parking in Back Bay so it was free and awesome.

    The wedding was held in the ballroom which was nice for the 100 people that attended.  Quiet and private on the other side of the hotel.

    So my favorite part of this place was.. the impeccable service.  They were really attentive to detail and probably one of the best serviced weddings I have ever been to.  I did not stand around for more than 3 minutes with an empty glass.. amazing huh?  The food was brought out professionally and quickly.  I wasn't a big fan of most of the food (in fact, stay away from the dumplings).. but I did really like the lobster bisque and bread.

    They also had the perfect sized dance floor for the 100 people.  Just small enough to make it crowded all the time.. great times.  They promptly kicked us out after 6 hours.

    One of the most fantastic weddings I have ever been to...

    29/05/12 | Link | Rating: 4.0
    90. Jane Y.
    Impeccable service, and great location.

    30/01/14 | Link | Rating: 5.0
    91. Michael C.
    The Taj had a killer mother's day brunch last week. The venue was the open air but covered roof deck with fantastic views of Boston. Service was incredible with very well trained waiters making sure drink orders where delivered promptly, plates cleared and most importantly they kept the champagne flowing.

    The food was outstanding with a selection of fresh seafood, meats and omelets. After four bloody Mary's, God knows how many glass of champagne and numerous trips to the buffet sampling all the goodies, I ate enough feed a small nation. The downside of the day is that I spent the last four days doing penance in the gym.

    17/05/12 | Link | Rating: 4.0
    92. barb g.
    Nice location, nice bathrooms, great Moulton & Brown products.  Dirty carpet, inept front desk staff, non existent a/c.

    26/02/14 | Link | Rating: 2.0
    93. Crystine W.
    I could easily call Boston my second home if I were staying permanently at the Taj Boston - that is how much I enjoyed my stay.  I really don't have any complaints about my stay at the Taj Boston - excellent service, great food and a very comfortable stay overall.  It is also situated in a prime location (Back Bay area of Boston), steps away from the Newberry Street shops, park across the street, convenient access to public transportation (the T's Arlington station) and eateries EVERYWHERE.  

    Fitness center is very clean, but doesn't remind me much of a fitness center.  It reminds me more of a tea room and looks very elegant.  The machines are well-spaced out and there is a separate room for stretching and free weights.  

    Their kitchens whip up the best hotel food I have ever had.  Some very memorable in-rooming dining palates were their:

    Shrimp biryani (holy heavensss good)
    Scrambled eggs (never knew I could like eggs so much)
    Fresh berries
    Grilled asparagus

    They have a beautiful tea room area on the third floor that is perfect for some quiet time, relax and enjoy a book.  

    I don't need to be treated like royalty to get through my day, but I sure as heck ain't gonna complain when I am treated as though I am royalty.  The entire experience was very memorable and I would happily return for a repeat experience.  They really do take great care of you here.

    15/09/12 | Link | Rating: 5.0
    94. Sharon F.
    Beautiful hotel, close to everything. Definitely recommend a park view room in the fall to watch the leaves turning colors, and bring your running shoes because this is a walking town! Only thing I would change is supplying bed sheets. The down comforter can be a bit warm and heavy, even with the air on.

    16/10/13 | Link | Rating: 5.0
    95. A F.
    Two-star service at 5-star prices.  Clearly this hotel has had its day.  About the best thing I can say about this place is that it has a nice view - that is if they don't "upgrade" you to a room with an 'interior view' which is secret code for a view of a brick wall.  

    Rooms are worn and badly in need of a remodel.

    The service at the front-desk is rude, inhospitable and unfriendly - clearly management's idea of a joke.  Guess what?  Never going back to this hotel again.  EVER.  And neither will anyone from my company.

    Rather stay around the corner at The Four Season or The Mandarin Oriental where you'll feel welcome.

    28/05/13 | Link | Rating: 2.0
    96. David D.
    Quite satisfied with my recent stay in a King interior room. Unlike some of the reviews, we felt very well served by the staff. The location is terrific. The rooms are fine, but not glitzy if that is what you are looking for. Parking is expensive, but that is the norm. The charge for internet, even in the lobby seems cheap for the nature of the hotel, as does the lack of coffee / tea maker in the rooms.

    04/11/14 | Link | Rating: 4.0
    97. JJ R.
    Great location. Good customer service. But OLD AND OUTDATED. Also no real amenities and you have to pay for wifi!?!

    The location is awesome but you can stay at Copley Plaza, Park Plaza, Westin, Four Seasons and all are in the same great area and ALL are better and more updated!

    05/09/12 | Link | Rating: 2.0
    98. Morra Y.
    Nice high tea place with violinist. Food was good but the service was not comparable. The waiter was impatient asking us to order without even greeting with us.

    07/10/14 | Link | Rating: 3.0
    99. Dean L.
    The location of this hotel is great, and the staff is friendly.  However, I have some issues with this hotel, and I will probably stay at a different hotel the next time I'm in Boston.  The most annoying part of my stay is that there were very few electrical outlets, and none of them convenient!  There is no outlet close enough to my bed for it to charge overnight and still be close enough for me to hit the snooze button!  Ridiculous!  I had to move one of the nightstands just so my phone doesn't sit on the floor while it charges, and found some candy wrappers underneath.   Not a huge deal, but if it were another type of trash, I might be grossed out.  There's also a desk for you to do work on but no outlets nearby to charge your laptop??  WTF?  It's almost as if the hotel room was designed in a pre-electronics era and they never bothered to upgrade it to modern standards.  Oh wait . . . .

    On the plus side, free Crystal Geyser water!  Ok, so it's not Figi water like the Boston Harbor Hotel, but hey it's free and there's plenty of it! They place 2 bottles in your room and there are also bottles in the gym and business center for you to take.  Yes, I did take advantage by grabbing 4 bottles, which is a great perk when it's late and you don't want to walk to the nearest CVS or Walgreens.

    Oh and one last thing: the lobby is not great (not a big deal since who hangs out in the lobby?) but the elevators . . . it seems like you have to press the "door close" button each time you use it or the door will stay open!  It happened at least 4-5 times where I'll say hi to someone in passing, step in the elevator and then stare them down for like 10 seconds before I realized I needed to press the "door close button."

    15/05/14 | Link | Rating: 3.0
    100. Lou M.
    We went to the Taj for brunch on Father's Day.  The brunch was good, the selection outstanding.  Now the service left something to be desired.  Granted the plates were cleared fairly quickly and water glasses refilled.  But everytime we needed something, i.e. coffee we had to flag down our server.  I understood why when the bill was presented to me since they add on a 15.5% gratuity.  Really, I always add a tip even at buffet brunches.  We only had a total of four people, not a large group.  Therefore, why should a server go out of his way since no matter what kind of service he delivers there is still a tip waiting for him.

    We did valet the car and the charge for that was $30 and we were told to walk around the corner since the car was at a curbed space.  That was a waste.  Oh, sorry he opened the doors for us.

    I don't want this review to be totally negative, but I did want to touch on the highlights of our experience.

    Would I go back for brunch....maybe.  Would I valet the car....probably not.  

    I would also check to see if they always add the gratuity or was it just because it was Father's Day.  I don't like being told this is what you are tipping for sub-par service.

    17/06/14 | Link | Rating: 2.0
    101. Susan M.
    Perfect rooms, comfortable bed, nice amenities, friendly and accommodating staff, awesome location.  Try for a room overlooking the Public Gardens.
    It just doesn't get any better.

    19/06/14 | Link | Rating: 5.0
    102. Archna H.

    I will give them cudos for location. It is perfectly located near Boston Commons and Newbury Street but the hotel itself left much to be desired. For the price, the hotel service was crappy at best. The reservation desk when I made the reservation - thought they put me on hold but I was privy to all the background conversation - I have never heard such foul language from "customer service" people. I felt like I was in a bar in Roxbury!  Then they proceeded to screw up our reservation. I specifically asked for adjoining rooms or rooms next to each other because of my diabled mom - they gave us rooms 6 doors down....It was hard. They claimed they tried. Bullshit, I say.  It all went downhill from there....Am surprised. Rooms were tiny, carpet was old and draperies were dusty. Furniture was dated. Towels were tattered. Can you believe it ? For the money, it was horrible. We were there for a wedding and it seems that everything was overpriced. $30 for a little wine bottle from the minibar!!!! $12 for a bottle of water! $44 for Valet service.....no Coffee maker in the room, pay if you want internet service... I felt nickel and dimed. The only rainbow was the bellman - James. He showed up with a smile and showed pride in his work.


    09/10/14 | Link | Rating: 2.0
    103. Alie A.
    The location of the Taj can't be beat.  Just steps from the Public Gardens and Boston Common, you can easily walk the entire city and find your way back all in a day's work.

    The rooms are massive and elegant with upgraded bathrooms and an airy feel.  If you can manage to make it up to the rooftop level, you'll catch an outstanding overhead view of the entire city.  

    There is a boutique-esque feel here, although it feels more like a large scale hotel.  However, the service was fairly disappointing, especially upon arrival.  I had to wait forever for my room to be ready, although I had been promised it would be available by noon.  

    It is pricey, but they tend to have decent deals on travel sites if you are booking a last minute trip.  I wouldn't rave about the Taj if asked to provide a recommendation, but I also wouldn't shy anyone away from staying while visiting.  However, don't let anyone try to oversell it: the Taj is no Four Seasons or Ritz Carlton.

    05/10/13 | Link | Rating: 4.0
    104. cassandra L.
    This review is for the sunday brunch buffet. The food is incredible. Very fresh. There is something for everyone- seafood, sushi, sashimi, indian cuisine, prime rib, waffles and egg station, breakfast pastry, dessert including 2 variety of gluten free cupcakes. Coffee and juices are also included with the price ($69 without champagne. $79 with champagne). So why 3 stars?

    Our plates are cleared promptly but I have to flag down our waiter several times to refill our coffee and orange juices. This is our first time visiting the venue. Although our waiter is friendly,  he never explain how it works and what is included. I have to ask for the information.  There were only a few tables when we came. All the waiters seems to be busy cleaning up the venue instead of serving the guest that were there. I found it rather unwelcoming.  Will we be back? Yes for the food. The next time we come back,  we will just ask the waiter to leave a pot of coffee and a jar of juice. This way, we don't have to inconvenience them.

    Also, please note that tips were included with the bill.

    06/07/14 | Link | Rating: 3.0
    105. Dreaming Girl T.
    I spent my July 4th weekend at Taj Boston. My room had park view, which was really nice. People were nice and helpful, and the room was very clean. The best memory was the Sunday rooftop brunch at Taj Boston: nice view + great food. If you get a chance to spend your weekend in Boston, do not miss the Sunday rooftop Brunch at Taj Boston!!!!

    07/07/14 | Link | Rating: 5.0
    106. Clifford S.
    What a rip off - this is an ok star hotel , a cut below 4 Seasons but not bad- that said , I've never seem a 5 star that makes you pay for internet (paying $500 for a room !).  And to add to the pain , they charge $10 per device !  So a family of 4 adds $40 per day; then another rip off experience on Sunday when we reserved a table for breakfast on the roof deck not realizing there was a special brunch menu served- my family of four each had eggs  and sides from the buffet and were presented with a $300 bill; when I mentioned this at check out , the front desk promise to speak to a manger - the manager offered to cut $50 from my bill, totally missing the point -
    I will not be back, would rather pay a little more for Four Seasons than deal with this rip off with awful senior manager attitude.  (Miss the Ritz Carlton - management had class that permeated and made you want to return.  Not this lot.  STAY WELL AWAY.

    24/08/14 | Link | Rating: 1.0
    107. Rebecca A.
    I have stayed here every Christmas with family the past few years and could not imagine staying anywhere else.  I find the Taj staff to be spectacular in that they seem to remember us every time we come and they are truly warm and hospitable.  Also the hotel itself has always felt cute and homey to me.  And you cannot ask for a better location than where the Taj is.  Right on Newbury next to everything.

    26/12/13 | Link | Rating: 5.0
    108. Steve H.
    Fantastic location. Not impressed with the hotel. Checking out a day early. Old hotel, and it looks like it. Lobby and bar are nice but when you get to the room you can see they have made no attempts to upgrade or maintain the room, other than the Samsung TV. Bed is not that good. The worst part of the room is the A/C, all warm air and the thermostat is literally 40 years old. Warm, dry room all night which really made it an unpleasant night. The good news is that they let us off the hook for the second night. First and last time at a Taj Hotel.

    05/11/14 | Link | Rating: 1.0
    109. michael m.
    Excellent holiday meals served in the main dining room.
    Wonderful selections, great service and beautiful views of the Boston Common.
    Dining Room is exactly the way it was when it was the old ritz, beautifully appointed yet comfortable.

    11/10/14 | Link | Rating: 5.0
    110. Kevin K.
    Although the classic European interior isn't my preference, they have a great looking exterior/interior hotel with solid service.  Rooms are very clean, have several drawers, clean bath towels, marble looking bathroom... etc.  

    However, I was little concerned about the SAFETY the hotel provided for customers.  We  stayed at Taj for 5/7-5/9.  We came back to hotel on 5/8/14 around 1:30 am, we saw 0 people at lobby, it was little dark, and there were absolutely no people even at the front desk.  I hope they fix it next time we visit.

    10/05/14 | Link | Rating: 4.0
    111. Monika C.
    I have to be honest. My husband and I were returning from our "honeymoon" in Ireland about a year ago, and had a layover in Boston as we were returning to California. We had to stay 24 hours in Boston. We decided on the Taj and I have to tell you.. The one day spent their was better than the entire week spent in Ireland! The staff was AMAZING! When I told the young lady at the front desk that our honeymoon in Ireland was a disaster she upgraded our room! It was such a simple, yet kind gesture! THIS was the kind of service I'd expected in our "5 star" hotel in Ireland, but did not receive! Their ENTIRE staff was so professional and courteous! When we arrived the credit card machine in the cab wasn't working and we only had credit cards on our persons. So Tommy, the door man paid it for us and said to take care of it later! I was just so taken aback by the level of excellent customer service these people displayed! Not to mention, it was GREAT to be home in the USA. It was a prime location, close to everything! I loved it here!! Please give this place a try!! You won't regret it!!

    17/12/14 | Link | Rating: 5.0
    112. Patrick S.
    You pay for location. That's all.

    Well, the staff is friendly. But one should hope so for a hotel of any amount of stars. Otherwise our experience here left a lot to be desired.

    We were most annoyed by the fact that the rooms are not quiet at all. This is somewhat to be expected in such an old building but the doors to the hallway could have at least had more sound insulation. You can hear people in the halls quite easily from your room. Also the vacuuming at 8am in the room above us was an unwelcome wakeup call.

    The Taj also decided to help themselves to another Benjamin and a half after my stay without communicating the reason why. I've called them to investigate and been given voicemail, leaving my name and number. No call back as of yet...

    Hopefully you're not picky about room temperature either. The thermostat in our room had a dial with "warmer" and "cooler". And "cooler" spat out hot air. This is a 5 star hotel, right...?

    I suppose I should wrap up on a positive note. The hotel did allow us to check in early which was nice since we had an early flight in to Boston.

    I won't be returning to the Taj.

    24/02/14 | Link | Rating: 2.0
    113. Becky A.
    I've never stayed overnight at the hotel but recently attended the Mother's Day brunch on the roof deck. It was overwhelmingly amazing! Everything you can think of: eggs, bacon, sausage, waffles, omelettes, salads of all varieties, duck, chicken, salmon, sushi, raw bar, oysters, Indian, etc. There is definitely something for everyone here; items are all labeled and will list if it contains certain allergens. I am a vegetarian and literally, I had a hard time deciding what I had room for. There was also a great selection of desserts.

    The staff here was out of this world. Our table was helped by Gina and Manuel...they were really amazing. So attentive, so so so friendly and kind; I really loved them both.

    After my experience, I would return here and/or recommend it to others I know. I would like to dine at the cafe they have here to see how it is. I really enjoyed the brunch, it was worth it.

    11/05/14 | Link | Rating: 5.0
    114. Delroy H.
    This place is tired and needs to be remodeled. Even the service offered reflect how old and tired this place is. Yuck!

    03/12/14 | Link | Rating: 2.0
    115. Daniel W.
    Mgmt ultimately offered to resolve the situation to my satisfaction. Enjoyed the restaurant in particular.

    02/01/15 | Link | Rating: 3.0
    116. Julia D.
    The location is great, and if you get a room overlooking the garden, the view is amazing!  However, this hotel needs some major renovating. Everything from the carpet to the bed skirts to the robe was either stained or in disrepair. My robe actually had a medium sized hole in it. Really?

    Also, my room had no hot water this morning. Apparently it was an issue with many (if not all) rooms. It was fixed eventually. This made me late for work, which isn't a huge deal, but if I'd had a flight to catch, I would've been quite upset.

    Another minor annoyance, the complimentary coffee in the lobby was removed at 8am. There were a few of us hoping to grab some before the guy wheeled it away at 7:59, but he basically ignored us and kept it moving. In the grand scheme of things, this is not a big deal, but when you're paying so much for a room you expect a little friendliness and service. Letting 2 people grab a cuppa before taking off would've been nice. Who removes the coffee at 8am anyway?

    Long story short, I wouldn't stay here again. It's perfectly fine, but not worth the price.

    21/05/14 | Link | Rating: 3.0
    117. Lauren L.
    The Taj is a nice hotel, but I don't think it's worth the cost--at all. For the same price you could stay at the Ritz or any other 5 star hotel and get a better room, bigger room and better service. My room was run-down, mattress was worn, curtains were tattered and the furniture had seen better days.

    I also seriously doubt that the junior suite I paid for was actually a suite.

    Some staff, presumably those that had been there from the hotel's Ritz era, we're amazing. (The hotel used to be a Ritz Carlton) the rest of the staff was mediocre.

    The location is fantastic. If I could rate the hotel only in that I'd give it a 5.

    06/10/14 | Link | Rating: 3.0
    118. Tiffany W.
    Concierge was very rude and unaccommodating. I was left in the lounge waiting for about 2 hours.

    09/04/15 | Link | Rating: 1.0
    119. Alicia R.
    Nice hotel with curious staff. I had a very nice stay.

    01/04/15 | Link | Rating: 4.0
    120. Janet P.
    My boyfriend and I stayed Friday into Saturday.  We arrived to the hotel around 7:30.  The wait for valet was a bit slow, as there was only one bellman hailing cabs, valeting and assisting with luggage.  The staff at the hotel is lovely.  Friendly and quite accommodating.  Our room, on the 6th floor, overlooked Newbury Street.  The windows needed cleaning, but the room was clean and beds were comfortable.  The decor was average. The bathroom was small, but updated with beautiful granite tile and had nice lighting.  The room had a stocked mini bar, flat screen tv and all of the amenities a fine hotel should have.  

    We had dinner & breakfast in The Cafe ... Wonderful service, excellent staff - very attentive. For dinner I had the short ribs, which I enjoyed very much.   For breakfast I highly recommend the Salmon and caviar Eggs Benedict - delicious!

    Our stay was brief, but we enjoyed it very much.

    15/11/14 | Link | Rating: 4.0
    121. Lynn J.
    The Taj is one of the premier hotels in Boston's Back Bay, and its prices reflect that accordingly.

    The staff are five star in attentiveness,
    and the toiletries are by Molton Brown.
    They are also dog frIendly, which is rare.

    Some of the rooms feature fabulous view
    overlooking Boston Common. Unfortunately,
    I did not get one of those rooms.
    Mine overlooked brick walls on all sides.
    The bathroom did feature a deep soaking tub.

    My luxurious sweet had lots of space and a king size bed, which came at a higher price. I fall asleep assumed that the view would come with that, but it did not.

    The deal: you're paying for the prime location,
    facing Boston Common. So, be sure to request
    a hotel room with that view in advance.

    21/01/14 | Link | Rating: 4.0
    122. Coop R.
    Absolutely atrocious service - hostile, unfriendly, I felt bullied and on top of that they made incredulous charges after the fact.

    The room was loud, no insulation - you can hear everyone that walks by talking and for how much we paid room was way too small.

    NEVER staying here again, compared to the Park Plaza this place, other than some 1780's 'charm' has nothing to offer...

    STAY AWAY - learn how to be nice to people that are paying top dollar to stay at your cramped piece of crap hotel.

    23/09/14 | Link | Rating: 1.0
    123. Anindita D.
    So I booked this place for my friends birthday . Even though I asked for garden view and the server said they did they actually never gave me the garden view . They actually said we don't have garden view . We have newbury street view , the service was so poor , the waiter kept going to another table which had a huge party and completely ignore us , the food was terrible . Not something I would ever pay 59 dollars for . I enjoyed the violin play that's why I gave 2 starts otherwise I would never go back there . Save your money and go somewhere else please .

    27/01/15 | Link | Rating: 2.0
    124. Karan R M.
    Note: This is a restaurant only review since I haven't stayed here. I've been to Taj Boston twice both times on a date and the service was perfect. The food wasn't as good as the I've had in Taj Mumbai which is surprising since I know for a fact that the staff changes in shift between the two. I wouldn't go there for the food but definitely for a good classic ambiance.

    18/03/15 | Link | Rating: 3.0
    125. Ian D.
    The business lounge is not comfortable.

    05/03/15 | Link | Rating: 2.0
    126. Sarah W.
    This is a review for a private tea event held at the Taj for roughly 80 people.

    -Room was not ready for us until the exact time of the event; should have been finished 15 minutes prior so that we would be ready to go once the event started.
    -Staff seemed disorganized and unsure of what was going on.
    -Per person cost was $27 for a few small open-faced sandwiches and a few small dessert items, plus tea. Tea was poured individually; there were no pots left on the table, so we were required to flag down servers when we wanted more tea.
    -Servers disappeared roughly 45 minutes prior to the end of the event; aka we could not have any additional tea!

    -Tea was good.
    -Sandwiches were good.
    -Dessert items were good.
    -Ability to have vegetarian and gluten-free items was a plus.

    23/03/14 | Link | Rating: 2.0
    127. Gareth G.
    After a busy trip around the US it was a nice to walk into this hotel. I have stayed several Hotels in Boston a lot but it was the first time I had stayed at the Taj.  I arrived at about 10.30 and reception quickly had my bags taken up to my room so my colleagues and I could enjoy a meal in the Bar, which was full of old world charm; wood panels and open fire.  The room was lovely and spacious.  It was a shame I was only there for one night.  Well maybe next time I can stay longer.

    21/03/15 | Link | Rating: 4.0
    128. Janet W.
    I'm not bitter, but I am disappointed. My husband had stayed here years ago and obviously thought it was good when he reserved an executive suite with the woodburning fireplace on the top floor, room 1601. I arrived a day before him to find a teensy little suite compared to every other suite I've ever stayed in, which is many and often at least once to twice  a month for ten years. This is a corner suite and you'd be surprised to know that the walls on all sides look straight into brick walls. The carpet is a gold square pattern with dark stains from wear. The upholstery on the two mismatched dining room type chairs is also a gold diamond pattern. Let's say c.1975. The sofa is a sad pink brocade from the 1940's that is not only threadbare but has disgusting black stains where one's fanny would sit. I will take photos and post.

    When my husband arrived a day after me, he attempted to change rooms immediately to something larger. When the desk clerk looked on his screen to see which room we were in, he gave us a funny look and said, "Oh wow, you're in our largest suite. And even if we wanted to change you, there's nothing else available."

    The bathroom had only one lavatory and zero storage to set up your toiletries. Since the tiles are 12"x12" I can tell you that the entire bathroom floor space, including the toilet and lavatory is 4' x 5'. An old shower curtain makes it look oh-so-special. The best part of this miniature bathroom is sitting on the toilet. Both of us hit our butts on the edge of the sink to the left and the toilet paper dispenser to the right. Guess what? There's 14" between the sink and the toilet paper dispenser. My husband hit his head on the light switch as he attempted to stand up. He's 6' and 185 lbs. I feel for the people who are larger. I don't know how they could possibly use the toilet!

    Also a surprise were the light fixtures on the ceiling. That's something you don't see in a renovated hotel, which clearly this is not.

    I have never, ever stayed in a room where there was NO coffee pot of any kind. If you really think you should stay here, the location is great, then bring your own. I brought my Nespresso pot and loads of capsules because we are renting a house on the Cape for a week beginning today. It came in handy for sure. (Hint: there's a Nespresso boutique just next door, but I couldn't possibly wait until they open hours from now to have my first cup). It took four different trips from housekeeping to bring a coffee cup, a spoon, bottled water (they give you one small bottle when you check in but no more unless you buy it from the mini-bar), extra hangers, a foam pillow. Don't expect to get a memory-foam type pillow even though they will tell you they have them. What they actually bring is a shredded foam.

    They do have two flat screen TVs, one in each room, if that's important to you. To rent a movie from last year be prepared to spend $16.99.

    The bed was comfortable. I'll give them that much. There was a knock on the door last night after we returned from dinner to give us our turn down service. Since we were already in bed, it seemed a little silly. The room safe remains locked from the previous guest. The robes in the room are stiff and thin terry cloth. Since there are plenty of clothing stores around, I walked down to Marshall's and bought a new one. Problem solved.

    The air conditioning, while noisy, does work. It is July, so we didn't need the fireplace although if they ever did remodel, I suspect that would remain a nice feature.

    If this were a lesser chain, a Holiday Inn perhaps, I would give this 3 stars as my expectations would be much lower. The staff are nice enough, saving them from a 1 star review. But this place passes itself off as a five star luxury hotel. We are justifiably (as are 95% of the other reviewers) disappointed. It's too late for us, but I hope this helps others who expect more to make a better choice than we did.

    06/10/14 | Link | Rating: 2.0
    129. Isabella L.
    I have only been here once so I do not have an opinion on the other items other than the chicken Caesar salad. It was good but not exactly great for the price. The size was on the small side as well. However, my father enjoyed his entry. They serve great cocktails. Amazing old fashioned.

    24/01/15 | Link | Rating: 3.0
    130. K G.
    Amazing experience. I booked a one bedroom park view suite for a one night special occasion and it was worth every penny!  Five star service all the way.  Turn down service is above and beyond, everyone is gracious and helpful.  The view was stunning!!! We had a fireplace butler come up and light the fire for no additional fee which was truly wonderful in February!  It reminded me of living in Beacon Hill which I miss every day.  Gorgeous decor throughout and nothing but luxury. Don't miss out on reduced rates during the winter months and go all out in the spring and summer because I am sure it is more than worth it!

    24/02/15 | Link | Rating: 5.0
    131. Christine P.
    Having been here before and not being wowed, I wanted to try high tea again.  I went here for high tea 2 weeks ago with my mom, it's my standard present, take mom to high tea in Boston.  When we walked into the room which is classic old style Boston, there was a large gentleman in sweat pants and a dirty T-shirt sitting front and center.  He was enjoying a leisurely tea for himself.  For hours.  On the phone.  At his table.  Next to the guy playing the guitar.  But maybe that's my problem and no one else there cared that they were dressed up enjoying a day out in Boston with that guy spread eagle in sweats on the phone.

    The tea itself was great, I got a white tea and my mom a jasmine tea.  The last time I was there for an event the tea was generic with a tea bag, not the leaf kind so we were already happy.  The food was okay, standard 3 tier tray with sandwiches (the shrimp was my favorite and the fig), the dessert was okay, and the scones were just okay.  They were a quarter of a piece of scone, 2 varieties.  Chocolate covered strawberries were delicious, there was an apricot jelly I didn't care for.

    All in all my favorite high tea location is the Boston Harbor.  The views are amazing, the service was great and they let you try another tea if you were done with your tea but still had food left.  At the Taj the waiter brought me more hot water to put in my old tea leaves and I had to ask for a regular glass of water after my water glass sat empty for a while.

    I'm glad I went back and experienced it again but don't think with the other options, I would go back.  I've also gone to L'espalier in Boston which was really classy and nice too.

    08/05/15 | Link | Rating: 3.0
    132. Carie W.
    This hotel can be summed up in one word - gorgeous. It really is just breathtaking in many ways. Food, however, is not one of those ways.

    While we did not stay at this hotel, we had a decent sized party in for dinner. I think we were just over 200, plus or minus?  Serving a group of that size a plated meal is, I'm sure, pure art. This one wasn't knocked out of the park, but they have the advantage of a stunning setting.  We started with drinks in three lovely rooms across the hall from our dinner area. Keep your eyes roving the lovely decor. If you look down, you run the risk of spying one of the three mice spotted on our visit. Yeah, didn't set a great tone for dinner, but there was no avoiding this so I made the best of it.

    The salad served was fresh and delightful. Any salad served with any form of goat cheese and roasted beets is probably going to get a thumbs up from me, but this one was particularly tasty. The sauce on the gnocchi was okay, but the gnocchi itself was gummy. The filet was simply bad. It wasn't seasoned at all. Plus, it had a texture similar to shoe leather while it was cooked a very nice medium rare. Having a hard time wrapping your mind around that? Yeah, I was too. Try doing it while chewing.

    We ended dinner on the rooftop with drinks. The views were as stunning as the interior of the hotel. Just. Gorgeous. If the ratings were based just on ambiance, this would be a no-brainer 5 rating. Other factors taken into account,  the Taj is a solid 3.

    19/04/15 | Link | Rating: 3.0
    133. Caroline L.
    I think the only reason to have brunch here is for the view, which is spectacular.

    The food is pretty  sub-standard. The scallops were overcooked and cold, the duck pate was hard & dry, the cured meats were dry, bacon wasn't crispy, sausages were diner quality, and the chicken was very dry. The fillings for the macarons were hard and way too sweet.  

    On the other hand, the prime rib, the fresh made waffles and the fruit were good.

    For the price, not worth it.  I've had better for less.

    17/05/15 | Link | Rating: 2.0
    134. Brian T.
    Such welcoming, accommodating and friendly staff. So helpful, they went out of their way to help. From check in to check out.
    So tip them well!

    09/04/15 | Link | Rating: 5.0