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The Inn at Longwood Medical in Boston, MA

Specialties

Full Service Hotel Accommodations and Conference/Meeting Business in the downtown Boston area.  Walking distance to Museum of Fine Arts, Fenway Park, Harvard Medical School, on the Green Line MBTA, Longwood Stop.  

Features the Longwood Grille & Bar for breakfast, lunch or dinner.  Also a food court - the Longwood Galleria with 7 different food stalls.  McDonald's - Sushi.  A CVS Pharmacy and Bank on location.

 

Company Info:

Rating: 2.57

Address: 342 Longwood Ave, Boston, MA, 02115
  • Mon: Open 24 hours
  • Tue: Open 24 hours
  • Wed: Open 24 hours
  • Thu: Open 24 hours
  • Fri: Open 24 hours
  • Sat: Open 24 hours
  • Sun: Open 24 hours

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Comments (37):

1. Kristina G.
I've been at this hotel quite often, and it's the top choice of my mother when she comes to Boston to visit me.  The staff is excellent and always try to accommodate you to the best of their abilities.  Connected to it is the Longwood Galleria mall, which is small but there is a CVS inside and other small stores that you can pick up random odds and ends.  It's a short walk to Fenway Park or the Museum of Fine Arts as well.  The hotel has their own Bar and Grill, which has one of the best cups of coffee I have ever tasted, as well as an awesome buffet with lots of yummy fruits.  (I've only had breakfast here.)  Beth Israel Hospital is literally across the street and tons of other Boston hospitals are within a 5 minute radius.  How convenient!

16/03/06 | Link | Rating: 4.0
2. Kristina H.
This place has free wireless.  Great!

27/07/07 | Link | Rating: 5.0
3. Sandra C.
Expensive if you happen to book at the wrong time e.g. graduation, Parent's Weekend, etc.   This is the closest and nicest hotel to the Medical Area though and it's right next to Children's Hospital, Beth Israel, and Harvard Medical.  The rooms are very spacious and nice, though last time the room smelled like smoke even though it was supposed to be non-smoking.  They also have the Longwood Grille inside (nice restaurant, open until midnight) and it opens up into the the Longwood Galleria -useful if you need things from CVS, Lindt Chocolates, etc.

29/07/05 | Link | Rating: 4.0
4. Douglas P.
No pool.  No exercise room.  Room keys stopped working spotaneously and had to be recoded.  A rude front desk clerk.  And they wouldn't let me check into a room that a friend and I were sharing because it was under a friend's name ... even though I had a text on my phone with the confirmation number saying "if you need this".  No thanks.

26/07/09 | Link | Rating: 2.0
5. T D.
What this hotel has is location, location, location, and that's the only reason to stay there. The accommodations are adequate, but I'm not fond of it otherwise. No pool, no exercise center, the internet connection is spotty, and customer service was somewhat flaky. Also, the price is a little high for what you get.

As a plus, the hotel is on top of a food court and a CVS pharmacy.

03/08/09 | Link | Rating: 2.0
6. M S.
I'll basically write the highlights, as I have no strong feelings for or against this Best Western:

1. This room was the most expensive one I've seen on the road lately, but I dealt with it because I had a reduced rate courtesy of the company.  Turns out my reservation was lost (in spite of a confirmation code), and they gave me another room for the non-reduced rate.  Apparently they have a "best available" rate...don't know what that means and how it fluctuates.  After some kvetching, they let me have it for the reduced rate again.  I didn't complain about this mix-up, given the prime location and the amenities in the building (food court with McDonalds, Subway, yogurt shop, chinese, pizza, etc.,full-service dining options, and a CVS pharmacy).  

2. I was NOT happy to be woken up by a domestic squabble at 3am, but the downstairs desk responded appropriately and nipped it in the bud.  

3. The morning of my meeting, I rolled out of bed and went to the Starbucks across the street -- this was an awesome perk.  So much that I added a star.

4. This is no fancy room, but it's clean and comfortable.  They have limited channels on tv, but free wi-fi is always great.  If you don't have a computer, they have free internet and a printer downstairs in the lobby for a quick e-mail check.

03/12/09 | Link | Rating: 3.0
7. Nicolo D.
Stayed here on business, and it wasn't the worst hotel, and it wasn't the best.  The location is great, the room was clean, the WiFi was good, and the variety of food options in the galleria was handy.  

However, my room was very small (to be expected), and quite poorly maintained.  The heater in the room could hardly keep up with the Boston Winter, and changing the temperature setting didn't really change the temperature.  Also, the door chain was installed incorrectly leaving it completely non-functional.  So, make sure and inspect the room for those issues before you've unpacked, lest they have to send somebody up or move you around.

Also, remember that you're surrounded by hospitals on all sides, so you will be hearing lots and lots of sirens from incoming ambulances.  Light sleepers beware, you'll want earplugs.

So, I'd stay here again, but probably not on my own dime.  

FYI, cab fare from Logan to here later in the evening was ~$30.

03/02/11 | Link | Rating: 3.0
8. Trisha F.
For a Best Western, I have to say this place was nicer than average and had the added bonus of being attached to a food court and CVS Pharmacy that I could run down to for munchies.  The room service and restaurant were also good.

However, being right on the street it was a bit awkward when arriving by cab since there was nowhere for them to pull into & it was a busy intersection being in the medical district.

It was also GROSSLY overpriced for a Best Western - we paid almost $250/night but had little choice considering almost every other hotel in the area was booked up tight or charging $500/night due to several conferences in town at once.

It was close enough in relation to the Hynes Convention Center - just a $5ish cab ride, so that wasn't bad for commute.  But if I want the same quality when staying in town, I'll go for somewhere that charges less for that level of quality, not more.

27/09/08 | Link | Rating: 3.0
9. Lauren C.
Room Rental for Meetings - if you want to be treated like crap, come here.  These guys are nestled in between the biggest non-profits in Boston, to which they offer zero flexibility.  Their contract was likely written by a young student and includes verbage like "can be charged up to 90% of the cost" which would be 90% in ADDITION to what you agreed on.  With broad brush language they can do anything and will too.  They will push things on you that you don't need and even set it up for you as IF you had requested it in hopes to charge you later.  Save you and your company TONS of money and go somewhere else.

21/12/11 | Link | Rating: 1.0
10. Christina K.
This hotel must have set a record for over- and mis-charging my family.  We stayed recently for a funeral and were charged repeatedly for rooms never reserved (on multiple credit cards).  The toilets in two different rooms ran incessantly unless the handle was returned to a precisely horizontal position, two showers had issues, and as another reviewer noted, there is a lot of ambulance noise due to the hospital next door.  Try the B&B down the street instead.

16/04/13 | Link | Rating: 1.0
11. Steven S.
The room was adequate, but too expensive to be adequate.  The water pressure was just terrible (and at the risk of sharing too much, certain essential operations required a sustained, supervisory flush of up to 30 seconds to avoid uncomfortable situations).  The wireless Internet was so awful that I had to "steal" Internet from the hospital!  The room service was a disaster--from the Longwood Grille's profound misinterpretation of the industry terms of "medium" and "well-done" to the delivery guy's trying to help himself to a large tip on top of the 18% gratuity and a $2 delivery charge--we won't make that mistake again.  Then the surly housekeeping staff!  Sheesh!  On the other hand, it is so close to the Boston Children's Hospital that I could "steal" Internet that it would be a bit crazy to stay elsewhere if your have to take your child to that fine facility.

10/04/10 | Link | Rating: 2.0
12. John R.
First of all, whenever we have to visit Dana Farber, you can't beat this place for location and price (at least through DF). But if you're visiting Boston and you need a hotel, look around for better options.
First, if you get a room near or overlooking the street, understand that you are in the medical district and sirens during the night can be a huge part of what you hear when you're trying to sleep.
The rooms are clean but can be small. There are two elevators in the entire hotel and only hold a few people so if you can't take the stairs, give your self a little time during heavy traffic times.
The bar and restaurant are in a word, crappy. Bad food and poor service make for both terrible room service and bad sit down service. If the food court is open, you can get better options.
Finally the parking garage can be pretty expensive and parking is tight. If you have a large car or SUV, be prepared to see door scuff marks don the side of your vehicle.

30/10/09 | Link | Rating: 2.0
13. Megan L.
Not great.  Room is kind of old, bathroom is cramped, though everything was pretty clean.  My room was paid for (thanks Harvard!), but I saw what was charged and it's definitely overpriced for what you get.

If you're here for any of the surrounding hospitals, you can't beat the location, but I was hearing sirens all night because of the ambulances.

Major redeeming factor was the complimentary wifi.

25/01/11 | Link | Rating: 2.0
14. Chris C.
The only reason this place is in business is that it is the closest hotel to all the hospitals in Longwood.

The rooms are not very nice, the staff are incompetent and borderline rude and worst off the the rates they charge are outrageous. I only stayed here because I had a crazy work night and early morning planned and didn't feel like sleeping in a call room at the hospital. Next time I will go a little bit farther to a real hotel that understands what service is.

03/08/10 | Link | Rating: 1.0
15. Andrew B.
This is a great hotel for the location.  Though the first thing to remember, though i refers to its self as "The Inn" this is a Best Western, so expectations should never be too high.

For a middle of the city hotel the rates were downright inexpensive.  The rooms don't have the best view, but you are in the middle of a medial area, so it is just more buildings.  Though the service was fast and courteous, even upgrading me for free.  The rooms were decent sized and the beds were comfortable.  The room featured an HDTV (with no HD programming options, a huge pet peeve of mine).

In general, this may not be the best hotel in Boston, but for the price vs the location it is hard to do much better.

03/09/10 | Link | Rating: 3.0
16. Nicole R.
Great place to stay if you're going to go to a Red Sox game. It's within walking distance to shopping and the T. It's also centrally located to all the hospitals on Longwood if you have an extended stay due to an ill loved one. The Hotel staff is very nice and accomodating. I encountered Gisele upon my check out and she was more than happy to help me and even suggested some breakfast places in the area including the Longwood Grille. We ended up eating at the Grille as Gisele suggested and we were not disappointed. I would definitely stay again.

30/04/11 | Link | Rating: 4.0
17. Lilly V.
Best location.. Walking distance to the "t" andfenway park! Everyone was very nice. Good service! Very clean!

25/08/12 | Link | Rating: 4.0
18. Michelle L.
I came here not thinking I wouldn't like it much, but it was one of the cheaper of the decent hotels in the area at the time we came in with all the student moving back to start a new school year.  The rooms are kind of small, but standard.  The place isn't sparkling clean, but it's not bad either...just standard.  About $170 a night.  Ish.

However, housekeeping did a great job cleaning up our messy rooms.  Everything worked as it should.  Bathrooms were very clean.  Shower head pressure was great.  Free wi-fi.  And at least when I was around, the staff was fantastic.  We had a lot of odd requests with all of our different schedules arriving and departing, and they were accommodated very well and efficiently.  I admit that anytime I asked them something on the phone, there always seemed to be no direct answer, but in person, they were all very nice and professional (hint hint).

There is a food court attached to the building, and a Starbucks right across the street.  On the opposite corner, there is a bus stop and you can take bus 47 straight to BU University Union.  T station is about 2.5 blocks away.  Since this is my first time of many in Boston, I would try another hotel in the area next time I'm around, but wouldn't complain if I was back here again either.

31/08/10 | Link | Rating: 4.0
19. Emily N.
Having stayed in 6 different hotels in the last 2 weeks, I've had alot to compare this place to.  Stayed here because I had interviews in the Longwood area.  Even with Harvard getting me a 'better' rate, it was upwards or $180/night.  Later that week, I stayed at 2 other cheaper nicer hotels in boston, so don't tell me its cuz its in the city.

Main reason this place gets two stars?  Terrible front desk staff and not all that clean rooms.  When I went to check in, pretty late at night, one desk clerk was on the phone yelling at someone who wanted directions, and the other guy stood there and ignored me for awhile.  Checked me in fine, but when I asked about a place nearby for food that might still be open, they both told me they don't eat around there...honestly?  Nothing?

Second, the room was kinda gross.  Bed was fine, but the carpet was really sticky everywhere and the bathroom moldy.  I don't care if its old or whatever, at least clean the carpets and bleach the mold- I used to work housekeeping at a Best Western, its not that hard!  Also, other reviewers are right about the sirens and helicopters.  It is the medical center after all.
Two good things- location and free internet.  That's it.

20/06/11 | Link | Rating: 2.0
20. KT B.
Disclaimer: I have never actually stayed at this hotel, but I work in the Longwood area and (unfortunately) have to make reservations for visiting colleagues pretty frequently.

Customer service is always a nightmare. I've been quoted one price and then charged another; told there were no rooms available, called back two minutes later and got another representative who told me they had multiple rooms open; had to tell them no less than four times where I worked because they kept sending me the wrong billing information; and (horror of horrors) had to stay at work two hours late on a Friday night waiting to receive a form I had called and asked for multiple times that day. (They said they had sent it and to check my spam; it wasn't there, and I gave them my address again. This happened two more times, and then they brushed me off when I tried to recheck my business email or send it to my personal email because 'they knew they had the right address.' I got them to recheck it again and, lo and behold, I received it five minutes later. At the address I had told them and emailed them from multiple times.) I will say, though, the one time I did a group reservation, the person I spoke to was very nice and helpful.

All the people I know who've stayed there said it's pretty miserable. The most helpful was probably "it was probably nice at one point, but then they just let it go for about 50 years."

It's good for the location, but really, unless you hate public transportation that much I would stay somewhere else.

27/11/13 | Link | Rating: 2.0
21. Jin C.
So many things wrong with my stay.  Priceline gave me this as a 3star hotel. The service was terrible.  They did not give me two beds and charged me to rent a cot for my nephew.  Parking was not free even though on yelp and foursq said there is a special if you checked in.

17/04/13 | Link | Rating: 1.0
22. Sarah F.
I stayed here this week for one night, for a business trip. I was a bit concerned when I read the reviews on line they are very mixed so I didn't know what to expect.

Upon arriving the lint does feel a bit confusing as the reception area isn't immediately visible. When we checked in though the staff were extremely polite and printed out a map to a local watering hole I mentioned trying, without prompting, which was thoughtful and considerate.

My room was fine, it was clean and comfortable, the coffee maker didn't work though which was painful the next morning. My colleagues room however was stinky apparently, which correlates with some of the other reviews on yelp.

This hotel us convenient to the main hub of the medical facilities near by and fenway park. The airport is a $25 cab ride, northeastern university is about a $8 cab ride. The locale isn't exactly hopping but it depends what you're in town for.

27/09/12 | Link | Rating: 3.0
23. Hans H.
Came here for an interview at Children's Hospital.  

Highlights:
-Clean, comfortable rooms, although not worthy of the price you pay
-GREAT location if your business is within the Medical Center area
-You get a 15% off voucher for their in-house restaurant (reviewed in a separate review)
-Friendly staff

Overall: 3.5/5.  The room was not comparable for what the price commanded.  Otherwise, it was fine.

23/12/12 | Link | Rating: 3.0
24. Ermelinda C.
This hotel is in a great location. A food court, CVS, Starbucks, and the green line are literally two steps away.  The check-in and the concierge staff are very nice. The hotel itself is kind of old and in need of work. All-in-all it was a good stay though!

05/09/12 | Link | Rating: 3.0
25. R D.
This place is centrally located near any hospital you could dream of.  Therefore, expect a lot of ambulance sirens, which you actually get used to after a couple of hours.

My main issue with this hotel is the lack of customer service.  Only at one point did the concierge hail a cab for me and I gave him a tip because I didn't want to be completely rude.  However, the day we arrived, he saw us (two women) getting out of the cab and struggling with our luggage but didn't even go outside to offer to help.

The lady at the front desk was on the phone when we arrived to check-in and throughout our whole interaction, it seemed like she wanted to be somewhere else.

The rooms are basic, the beds are hard, and the bathrooms are somewhat small.  The only great thing about this hotel is that it is directly connected via elevator to the Longwood Galleria, which is a convenient collection of shops.

If you walk a few blocks (past Harvard Dental school) you can catch the T's Green Line, which I needed for some business.  The area itself seemed safe enough, I never felt threatened or uncomfortable.  You will see a ton of students and doctors or nurses running around in scrubs; I've definitely seen worse.

17/03/13 | Link | Rating: 2.0
26. Betty B.
I stayed here last week, Jennifer ( front desk person) was so helpful and they allowed me a late check out which was a huge help. I got in from NY very early and there weren't any rooms ready at 8 am but they told me to check back in but i was in a room by 10:30 after they held my bag and I went to get breakfast and run errands. Thanks agin guys

25/07/14 | Link | Rating: 3.0
27. John K.
We found it a very convenient base for visiting Boston University, Northeastern University and a little sightseeing. In the same building you'll find a parking garage, family restaurant, fast food court and small drugstore. There's frequent MBTA bus service just down the block, and the T Green Line Longwood station is about 3 blocks away. The room was clean and well maintained.

22/02/14 | Link | Rating: 4.0
28. Michelle C.
Without boring you with the gory details, I'll just say that I had no choice but to stay here. What a sad, sad thing that was. Basically akin to a $69 hotel room, except you get to pay $179 for it. Hallways are dark and depressing; rooms are clean, but cramped and dated. Pillows are the typically too-tall, too-firm deals that haunt cheap hotels. The free wi-fi is spotty, particularly in the expensive conference room. My room service breakfast was awful - greasy and tasted like it had been sitting under a heat lamp for hours, although I happen to know it was made fresh. And there is nothing - and I mean NOTHING to do around the hotel, unless you have business at one of the nearby hospitals/medical centers. N.o.t.h.i.n.g.

The one redeeming thing was the cheerful guy who agreed to give me late check-out until 2:00. Problem is, every time I tried to get into my room after normal check-out time, my key didn't work and I had to go to the front desk to get it re-activated. The front desk clerks acted like this was totally normal and I should've expected that - of *course* the computer doesn't know I arranged for late check-out. When I expressed my irritation and said they really ought to fix it, the clerks exchanged looks as if I was being high maintenance for wanting to get into my room.

Avoid.

08/03/13 | Link | Rating: 2.0
29. Leslie K.
Not recommended.  A bit outdated and overpriced. Needs improved housekeeping.

13/10/14 | Link | Rating: 2.0
30. Miranda P.
All the hotels near the convention center were booked by the time we signed up for a design conference there, so we got stuck here.

If you don't mind a toilet that only flushes properly every other time, a shower that alternates between scalding and freezing and being surrounded by sick people in several hospitals, then spend a few nights here.

I'm pretty sure that if the US was to suffer a zombie apocalypse, this area would be the origin of the outbreak. Kinda seemed like it might have already happened because when I first arrived, the entire lobby was deserted. And, should said zombies invade the hotel, would we be able to escape through the window and onto the roof? Nope - bolted shut. There were some pretty weird smells in the hallway at times and there are only guest rooms on the top 3 floors. No idea what the floors between the lobby and 6 are for. Probably quarantine. :P

The parking garage next door BLOWS but at least you can get your ticket validated, which will save you at least 17 bucks. The beds were comfy and the place seemed pretty clean albiet old. The wifi was free and a decent speed - so you can quickly access the CDC's zombie survival guide ( cdc.gov/phpr/zombies/#/p… ) should the need arise. There is also a bus stop nearby and public bikes across the street for a speedy escape.

BOTTOM LINE: Too risky.

24/06/12 | Link | Rating: 2.0
31. Noah W.
Not worth the money. Poor customer service. Tv channels don't come in. & they don't care, just star there's nothing hey can do. Shower was hot then freezing cold, switched every minute or so throughout entire shower.

12/11/14 | Link | Rating: 2.0
32. Karah R.
This was the hotel site for a conference I attended. In general, the hotel just seemed dirty, carpets smell. Pillows were lumpy, bed was soft, but not terrible, restroom extremely small- no counter space, tub didn't drain well. The shower handle in relation to water temp was very temperamental. The elevator sensors aren't good, so don't let the door shut on you! Service in the attached grill was good, but restaurant smelled funny. I would say all carpets need to be replaced!!!Also- no recycling!!! I give it two stars as it is located only .4 miles from the green line.

14/11/14 | Link | Rating: 2.0
33. Ted S.
My wife and I stayed there 2 weeks ago. The only reason we didn't scream and run away was it's proximity to the Joslin Diabetes Clinic. When we walked into the room the temperature was about 55 degrees. Great. So I know the AC works. The reason it was set so cold was because the room reeks of sweat/smoke/mildew.Wait! It gets worse. If Howie Mandel stayed here he would have killed himself in a second!! Our feet stuck to the carpeted floor in numerous places in the room. That wasn't a typo. I said "stuck". We asked to move rooms figuring that there might be a section of the hotel that has been renovated recently. No such luck. The front desk was very accommodating but all the rooms are the same. If anyone has any kind of compromised immune system, stay away from this place!! On a positive note, the staff was very friendly ;)

13/08/14 | Link | Rating: 1.0
34. Herschel L.
Called to book a room. Didn't have my cc on me. Called back later that day.  Said they had no more room and they were really rude about.  No apology no I understand this can be frustrating.  I understand these things happen but don't make me feel bad about it.

08/10/14 | Link | Rating: 1.0
35. Charlie Y.
Rooms are on the small side and a little old, but was very clean. Would stay here next time.

CVS and food court attached, makes it very convenient.

26/06/14 | Link | Rating: 4.0
36. Anthony W.
We stayed here one night and really did not have a very good experience.  It started at check in when we called ahead of time to confirm that we could check into a room with 2 queen beds and that we could check in early.  We booked the hotel room on hotel tonight and understand that they can not guarantee it but would try to accommodate us if there was room.  

For this reason we called ahead of time to see if they were able to accommodate us and was reassured that they could.  We then got to the hotel about an hour later and on check in was told that they were not able to honor that unless we paid an upgrade fee to get the 2 beds.  Now this infuriated me as we were not only told, but assured that we would be able to get the 2 queen beds not more than an hour ago.  

Once we got into the room it did have a musky odor and we found hairs in the tub, which is kind of gross.  We also had a smoke detector that was constantly chirping likely due to an old battery.  We called to have it fixed and was told that they were going to send someone up but no one came.  The next day we made them aware of this and was told that the manager was going to call us but again he never did.  

So to say the least, we did not have a good time at this hotel and will likely not be coming back.

03/05/15 | Link | Rating: 2.0
37. Sarah L.
This is an unassuming but conveniently located hotel to the Boston medical campus. I stayed here for an interview in January and the location couldn't have been better - the cost was worth the convenience of being able to walk to the interview.  I was not in the room for long, but it did the trick for getting a good night's sleep and getting ready in the morning. The room was on the smaller side but I felt the price was extremely fair in comparison to other hotels around the city (especially since this is one of the few options in this area).

The hotel staff were very friendly and helpful.  My interview went until mid-afternoon and then I had a flight out, but I was able to check out early and leave my bag with the concierge who also offered to get my a cab to the airport.  Noah was working at the front desk when I checked in and was very helpful with questions I had regarding the area.  Overall I was very pleased with the stay and would return if I had to stay in this area again.

14/03/15 | Link | Rating: 4.0