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The Ritz-Carlton, Boston Common in Boston, MA

The Ritz-Carlton, Boston Common in Boston, MA

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Company Info:

Rating: 3.84

Address: 10 Avery Street, Boston, MA, 02111
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Comments (77):

1. Anita C.
Great bathrooms!

25/07/06 | Link | Rating: 5.0
2. Kisbee D.
I had the great pleasure to tag along with a Boston socialite friend of mine to a party on the pent house floor.  One word: AMAZING.  This place is spectacular!  The view.... breathtaking.  One day when I become really ridiculously rich, I will get this room for a night... that or split it between... 10-20 people or so.. haha.  So if you are raking in the dough, I highly highly suggest it... It will be worth every penny.

18/06/07 | Link | Rating: 5.0
3. A K.
As a woman raised in the South, I've experienced more than my fair share of tea rooms. Yes, they're quaint and girly, but sometimes it's nice to raise a pinkie finger while tipping a cup to your lips.
As far as tea services go, and I've gone to a handful in the Boston area, this one was just okay. You're seated in what is essentially the lobby which is a tad off-putting. My girlfriend and I wanted a relaxing afternoon of talk. We were able to accomplish this but only with a bit of a fight against the powers that be-i.e. the staff-who were not hesitant to point out we were taking a mighty long time ordering our tea (you're only allowed one flavor, which, believe me, is not the norm at most tea services) and requesting our cupcakes. The staff was polite but overly attentive, interrupting our conversation several times to ask how we were doing. The cupcakes were merely okay, four out of the five were fruit based and while I can't stand fruity desserts, they were edible. It just would have been nice to have more variety. Honestly out of all the teas I've done, this was my least favorite. The price isn't bad, but for around $32-35 with tip, the experience isn't worth it.

01/08/10 | Link | Rating: 3.0
4. Kree K.
the beds could have been bigger.  full/queen size beds felt like twin size.

09/03/11 | Link | Rating: 4.0
5. mark k.
Call me picky but it is not "Boston Commons" but Boston Common.  Yelp please take note.  It is also not the Public Gardens.  It is The Public Garden.

I suppose i am biased. I loved the old Ritz across the Common (now The Taj).  This  one is minimalist and formulaic in design.  It is exactly what you'd expect a hotel to look like built in 2002.  The service has always been good in the bar.  No sparks, no history.

01/07/08 | Link | Rating: 2.0
6. Joiera C.
The hotel have a great location it's clean and very nice but the staff are very snob and if you are wearing casual clothes they look and discriminate you especially the bell man. This is the worst Ritz we have ever stayed at.

25/11/08 | Link | Rating: 2.0
7. April B.
Comfortable beds, warm and friendly staff, prompt service...there's nothing more I can ask for. I actually got a hug and a kiss from the housekeeper! If that's not hospitality, I don't know what is.

I will definitely be back.

If you ever find yourself in the 1050+ through 1080+ block, don't forget to say 'hi' to Marie. (Her last name starts with an 'E', but I forgot to take a really good mental note on what her actual last name is.) Perhaps even send her our regards. Hopefully the hotel doesn't shuffle their housekeeping staff around too much. The woman actually came in on her day off as apparently it's their busiest time of the year. We made sure to give her a big tip on our way out.

*Sigh!* I'm going to miss that bed.

26/07/07 | Link | Rating: 5.0
8. Vanilla P.
Cupcake tea: mini cupcake x 5, big teapot with unlimited refills, teeny tiny honey jars, live piano music, comfortable couches and armchairs, restrooms with their own rooms / doors, two men opening the doors and saying, "Good afternoon"... What an awesome way to slip away from the slums of Arlington. Ha! I'm rich, biatch!

02/08/09 | Link | Rating: 4.0
9. Caroline A.
Ok.  This is officially my favorite hotel in Boston.  We were in 1247, a beautiful corner suite overlooking the Commons.  The decor was not great, but good in a charming Boston way - although, I LOVE the wallpaper choice and artwork in the rooms.  The beds are AMAZING... I didn't want to get out.  Minibar selections are not that great and lacks creativity... although, I would expect this from a traditional hotel.  Room service was great - quick and attentive.  The bathrooms were wonderful... perfect water pressure and LOVED the Bvlgari toiletries.  The overall service was wonderful.  I'm looking forward to the opening of the Mandarin Oriental, but for now, this is my favorite place in Boston.

31/10/06 | Link | Rating: 5.0
10. Sarah S.
I like drinking here Sunday nights when no one's out and you can hear Morrissey on the stereo and have a delicious Bellini at the bar. Because it's not just a hotel but the Ritz, you better have gotten paid because the place isn't cheap.

But it will provide you with the luxury you hoped for and -c'mon now- the hopefulness of a celebrity sighting. The bartenders accommodate you with a little bowl of salty trail mix which ties you over while you watch them make cocktails and bring out hamburgers and other offerings from their late-night menu. I've been tempted but never ordered anything; from what I remember $18 for a hamburger? The desserts were less expensive, by not much. I'll cave in eventually - I still have that creme brulee on my mind.

The bathrooms are awesome - with great smelling soap and mirrors and toiletries galore. The Ritz still holds onto that 1940's era glamour, and I appreciate them for that. There's nothing like a great hotel to be anonymous in.

18/05/07 | Link | Rating: 5.0
11. Peter N.
I'm slightly biased towards the Ritz because I do get invited to some of the events that they have ( like the Iron Chef Challenge )

But even if I wasn't, I would still recommend folks to stay at the Ritz, or to at least go to Jer-Ne Restaurant and enjoy the experience there.

11/09/07 | Link | Rating: 5.0
12. Ester B.
An excellent hotel.  A little expensive, but we got a good deal.  The staff is very helpful.  Located in a good area.  Cannot comment about the Restaurant - did not use it.

14/12/10 | Link | Rating: 5.0
13. David h.
One of the best properties in the Ritz Brand.

The hotel is also connected to Sports Club LA and registered guests can use the facilities for $10 per day.

03/10/10 | Link | Rating: 5.0
14. Ashley F.
My review is based not on a stay at the hotel, but the wedding services there.

My fiance, Alex C., and I are getting married soon.  We were looking for possible halls around the city at which we could hold our reception.  A dress maker recommended the Ritz, and I decided to follow up and give them a call.  

When I called, the lady who handled weddings was polite enough, if a bit strained.  We talked about the numbers my wedding entailed and how the large ballroom was the only one that could accommodate us.  She let me know that they were undergoing construction in the ballroom, to which I informed her that I did not want to come in to see the ballroom if it was torn apart as it was a good 45 minute trip for me to come into the city.  She assured me that I would be able to get a good feel of the room.  

So come in I did.  When I arrived, the wedding lady was not there.  After several minutes of waiting, she did finally arrive.  The entire time she called me by my first name without asking.  This may be a minor point, but in a fine hotel where you will be doing business, the default is not the intimate name

The lady proceeded to take me to the ballroom.  There were no walls, no ceiling, no carpet, the windows were blacked out, and construction equipment filled the room.  So essentially the lady lied to me to get me to travel in to see a ballroom that was not yet a room.  I expressed my distaste to the room upon which the lady insisted I take a packet anyway, just in case.

I would never want to hold an event at an establishment where the staff felt it appropriate to lie to and manipulate their patrons.  What horrid dealings for the service industry.  At least she covered my valet.

11/02/08 | Link | Rating: 1.0
15. megan f.
Great hotel!  Nice location. Enjoyed drinks at the bar.

31/07/12 | Link | Rating: 4.0
16. Will R.
With all the glowing reviews here, I am wondering how many of them are "plants" and how many are genuine....  here is my tale.

Preface:
I have stayed in many many many hotels as I used to travel 80% of the time.  I have stayed in other Ritz that were great.  This one is not.  

My wife and I wanted to spend a special night in Boston and I had a lot of hotel points - so we decided on the ritz.  We had heard that they spent a huge amount of money on it and was anticipating, well a very nice hotel.  What we got instead was what I would expect from an average business hotel.  Not that what we got was bad, just not anything I would expect from the Ritz.  

First, they put it in sort of a 'dodgy' part of downtown.  What used to border the 'combat zone'.  My reason for mentioning this is they have a very small/narrow lobby/entrance - I am guessing for security reasons but it feels a bit like a cattle-call and isn't particularly warm or welcoming.

Second, the nice photo you see, the domed room with the flowers on the table.  It is a nice room.  There is a fireplace in the back but for a major luxury hotel for a place to 'hang', it is way too small.  

Third, when my wife went down Saturday morning to do some reading by the fireplace and the room was _empty_.  She soon discovered why as she sat down by the fire but was politely informed that her seat was 'reserved' - WTF?  There was NO ONE IN THE ROOM, it is the only lounge area downstairs that isn't a bar/restaurant, and she couldn't sit by the fireplace.  

MMMMM - that's what I call "a great hotel" (sarcastic).  There was some entertainment in watching everyone try to sit and being told that their seat was reserved even though the room was empty.  We never did see the group that reserved the room, but this was quite pathetic.

Fourth, the room.  As I have said, I have spent hundreds and hundreds of nights in hotels for business.  The room we got could have been any room in any Marriott/Hilton - but actually it was smaller than what you would get at a Marriott/Hilton.  So much for a romantic evening, I know that we used points so they probably put us in one of the lowest-class rooms - but hey, that's why I am venting.

Fifth, everything you want to do is an "extra charge".  Again, maybe because we didn't have status, but paying $10 to visit the health club when it is a $400/night hotel is, well pretty crappy in my not-so-humble opinion.

I have stayed at many nice hotels and this one ranks at the very low end for attitude/expense and unfriendliness.

24/02/10 | Link | Rating: 1.0
17. Aurora P.
After a Beautiful matinee of the Nutcracker, my sister and I decided that we weren't quite ready to head home. We had read about the cupcake teas online, and thought that it would be just adorable for our little ones. So, we headed over to the Ritz without a reservation, hoping that they could squeeze us in. What luck that a party of five was a no-show that afternoon!

The tea room is a sweet little section just beyond the main entrance. The music of a grand piano adds the perfect amount of ambiance (audible in the background, but not overwhelming). We were seated at a very elegant yet comfy low table, where we lounged on the sofa and arm chairs. We chose, of course, the cupcakes and teas, all of which were perfectly presented and served...and very tasty! My nieces especially liked that they could decorate their own cupcakes with gummy bears, oreo cookie bits, and m&m's. The teas were just amazing.

I will definitely be going back for more. Thanks to the waiter, I now know that they have cupcake teas all year!

13/01/10 | Link | Rating: 5.0
18. Betty P.
My younger sister and her friends recently came to visit Boston and since two out of three of them have pretty much done all of the popular touristy things (i.e. Freedom Trail, Harvard Square, etc.), I thought we would do something different and made a reservation for Cupcake Tea at the Ritz.

We hit up the Ritz on a Saturday afternoon after a mini shopping spree and it was the perfect mid-afternoon pick-me-up. My guests all declared that it was their favorite part of the trip.  All of you cupcake fans out there, this is a fun and relatively inexpensive way to treat yourself!

For $20 plus tax and grat., you get 5 petite cupcakes and tea (you can choose hot chocolate, milk, or another non-alchy beverage if you're not a tea fan) and BOY were these cupcakes delish!  I was so distracted by the pastries that I cannot remember which tea I had but it was nice, light, and refreshing.  I couldn't finish the generous pot that they provided.

I'll upload photos once my sister sends them to me, but for now, just visualize 5 gorgeous mini cupcakes sitting on a white Crate and Barrel-like plate with 5 little spaces that seem as if they were specifically crafted for these fancy treats.  I'll give you the low-down on the order in which I consumed these morsels.  By the way, the rest of the gals in my party were so dainty using thir forks or spoons, but I was all hands-on!

1. Irish Coffee
The cupcake was a chocolate base with chocolate icing, infused with Baileys.  Mmm mmm mmm.  If you like chocolate, you'll love this one!

2. Lemon Meringue
This was not as light as I thought and probably my least favorite, but at least I felt like I was getting a small dose of my daily fruit serving.  It was a lemon cake base (kinda dry) with lemon curd in the middle.  The curd made for a messy time as I didn't expect it and it almost fell into my lap.  Thank goodness for the handy hotel napkin on my lap!

3. Tiramisu
Wow, this was like a tiny slice of tiramisu heaven.  You could definitely taste the espresso and rum.  Probably my second favorite of the batch.

4. Black Forest
Another chocolate cupcake, but a cherry in the middle!  Very pretty with Valrhona chocolate shavings all over the top.

5. Boston Cream Pie
I saved this one for last, anticipating that it would be the best and I was not wrong!  Sitting on top of the vanilla-based cupcake was a layer of cream, chocolate glaze, and a fresh raspberry which made this the most beautiful Boston Cream concoction I have ever encountered.  The cupcake was as small as the others, but it packed a lot of flavor and decadence into a small bite.  

For $16++, you can order from the kids' menu which features 3 cupcakes and a variety of toppings such as gummy bears.  Even though we felt underdressed and slovenly in our tank tops and shorts, we received great service and didn't feel too out of place.  I wouldn't indulge in this every week or my waistline might disapprove, but it's definitely a novel experience to have whether you're a local or a tourist.

FYI, if you're on a gluten free diet or have any other dietary restrictions, let them know in advance when you make the reservation.  One of the members of our party could not eat wheat so the chef prepared a beautiful plate of alternatives for her, including chocolate covered strawberries, chocolate cake, a parfait, and more!

27/07/09 | Link | Rating: 5.0
19. C. M.
I visited the Ritz Carlton on business with a group of about 20 individuals, and stayed on their Club Level for more than a week. The hotel's location is perfect and within walking distance of Boston Common, Faneuil Hall and plenty of other sites and experiences. Each staff member I came in contact with was friendly, kind and helpful. Staying on the Club level at the Ritz was ideal, and their breakfast, light lunch, appetizer and dessert spreads were phenomenal. Not only did their concierge staff cater to our every request, but they did so with a smile. I was able to utilize their business center for a few needs, which was very convenient. The one fault I found in the hotel, was an issue in the restaurant, though I must admit I did not complain. Their restaurant service was quite slow, even considering it wasn't crowded - but the food was fine. If I return to Boston there would be no question that I would stay here again, and upgrade to the Club Level as well. The added value of the room's perks has no comparison.

30/07/13 | Link | Rating: 5.0
20. Alex G.
A fabulous stay from start to finish.  My wife and I are huge fans of Ritz Carlton, and the Boston Common location is no exception to the rule: the Ritz is THE place to stay in Boston.  Top notch service, a warm and inviting bar area (complete with a wall of fire), and the most comfortable bed in hotel history.  The location is just a ten minute walk from Newbury street, and a quick cab ride to everywhere else.  A great choice for the high end traveler.

10/08/11 | Link | Rating: 5.0
21. San F.
Beautiful hotel in a great location with a friendly, professional staff that treats everyone like VIP's.  Everything you expect when you stay at a Ritz Carlton.

18/12/12 | Link | Rating: 5.0
22. Harri S.
Go to the bar on Fridays so you can tell people about....That one time I was talking to the star of the Hurt Locker and Akon walked past and then the Boston symphony came.

28/11/09 | Link | Rating: 5.0
23. Lexi B.
I booked an appointment today at the spa for the very first time and was very disappointed with the service. The women answering the phones was rude and uninformative. I am never coming back

20/08/12 | Link | Rating: 1.0
24. Scott E.
Service, room, great - food, wow, had eggs benidect (very good) only $18,  glass of small OJ was $6 a glass - very small glass. Family also ordered juice and coffee. Coffee was $6 a cup, apple juice was $6 a glass, OJ was $6 a glass, you get the picture. Drinks came to $36.00++. buyers beware....! Other than that every body was very nice.

22/08/11 | Link | Rating: 3.0
25. Stacey H.
The Ritz Carlton Lounge is like an amazing boyfriend - attentive, charming, and goes above and beyond to make you happy. Also, because of the reputation, you know what you're getting into when you walk in the door.

I found myself at the Ritz-Carlton bar on a Friday night after being treated poorly by Bina Osteria across the street. Bina just didn't give me the attention I needed. Bina left me aching for thirst - high and dry. So I left, and went to the shining beacon across the street - The Ritz Carlton.

At the Ritz I was delighted by the complimentary mixed nuts that were placed before me when I sat down. How did the Ritz know that I loved mixed nuts? I think Ritz is a mind-reader. As a woman, I love that. Next the Ritz promptly took my drink order and within seconds there was a deliciously strong cocktail in my hand. When I ordered the hummus plate I was presented with pita chips and four different kinds of hummus. Let me tell you - the Ritz knows how to handle their chickpeas. Hummus was fabulous.

The drinks, the appetizers, the dessert, the service - everything was spectacular at the Ritz. Sure, it's a little pricey, but well worth it for great service. Definitely going back!

07/08/09 | Link | Rating: 5.0
26. jessie n.
We were there for Boston Marathon 2011 and picked this hotel for it's location.  It's literally walk out and catch the bus line to the starting line.  However, there were 2 beds in our room which are old and sunk in the middle (2 beds!).  Very disappointed for the price we paid.  The staff are very nice and courteous but for the comfort of the bed, you might as well try Hilton brand hotel which has much better beds.

22/05/11 | Link | Rating: 2.0
27. D T.
Disappointed over and over again.

First let me say I do have an emotional attachment to this place. When it was being built, I worked for the construction manager and was the temporary project manager for the 1st and second floors.

With that being said, I used to entrain family, friends and clients at the bar and upstairs at the restaurant.

I brought my family there for Christmas and they put us in an awkward spot- right by a column when the restaurant was empty. When they were seating us, the pulled out the first chair for me, which I offered to my mother and continued around the table. Instead of following me the maitr'd  went the other way around the table to push my chair in, but because of the column, could not get directly behind me. He pushed my chair in awkwardly and you guessed it.... the arm of the chair went into my pants and ripped them....

So now I am sitting there with torn pants and it gets better... the table next to us (again an empty restaurant) has a screaming baby.  The service was so painfully slow (again empty restaurant)  I was ready to tackle the waiter just to get a drink.  After the second course (which took way too long) another table was sat next to us. They caught up to us after dinner and had their final course the same time as us.

At the end of the night I explained to them what had happened at the beginning of the night and how upset I was. They were extremely apologetic and asked me for my contact info, before realizing that they had it since I made the reservation. They assured me that I would contacted the next business day.

One day, two days, three days go by and no phone call. When I called, I was told that they were expecting me to call. Excuse me? Their initial response was "lets go buy a pair of pants" Again Excuse me? These pants were part of a $1200 suit. You do not just go out and "buy a pair of pants" to replace the ones they destroyed

I spoke to the GM which was a waste of time. The operations guy offered me  $100. The guy was a compete jerk and finally his manger stepped in and I think they sent me a check for $500. Great, Now I have a suit jacket and I can try and go and find pants that are of the same dye lot and wool?

$600+ drinks Christmas dinner with a horrible experience (the service, where they sat us and the issues regarding my pants). I decided to stay a way for a long time.

I went back before a movie and order a Hefweisen beer and said no fruit. My beer comes over with some sort of citrus wedge after waiting way too long for 2 beers in an empty restaurant. I remind the server that I said no fruit and watched her goto the bar, take the wedge out and bring me the same beer. If I forgot to tell her, that would MAYBE acceptable. For a $9 beer and it was her fault- unacceptable.

21/05/11 | Link | Rating: 1.0
28. Dan L.
No HD TV!!! - Ritz Carlton are you kidding me?  I'm here on business, Stanley Cup finals on TV, but I'm watching a terrible  analog signal on a LCD TV.  House keeping tells me - too bad, they have a few HD channles - I can watch basketball in HD.  By the way the rest of the place is just OK, nothing special. There are many much, much, nicer hotels in Boston at this price point.  I won't be back!

06/06/11 | Link | Rating: 1.0
29. Ben M.
The Ritz in Boston is my home away from home.  An absolute gem, what other hotels should strive to provide in terms of service, ambiance, comfort and cleanliness.  I stay here 50 times a year, and I've not once been disappointed by the staff, accommodations or services.

Every time I walk through the door, I'm greeted by name, regardless of how long it's been since I've last stayed.  The staff goes out of their way to ensure that you are satisfied and that you feel like a member of their family.  From doorman to concierge to housekeeping, everyone is well-informed of what a luxury hotel should be.

I spend quite a bit of my time on the road and I would choose the Ritz in Boston 10 times out of 10, even with no rewards program (which is like gold to business travelers).

The only downside is the restaurant, where prices are very high and service is not a focus.  A small inconvenience for me, as I rarely decide to eat in the hotel.

23/02/10 | Link | Rating: 5.0
30. Angela B.
Love love love this hotel. The Ritz franchise is always great. Every single staff member I came in contact with was wonderful. Our suite overlooking the Boston Common was perfect. I do wish it had a larger tub, but that is my only complaint.  It was a large tub but I am a big fan of soaking in oversized spa like tubs.

The atmosphere was calming. The view of the commons at night was beautiful. The staff was always accommodating. The room was spotless.

It is not an overwhelming grand resort type of hotel but a great location for checking out Boston. Perfect for couples looking to relax and take in the sights.

It was a lovely mini vacation.

The room service was quick and had a beautiful spread of condiments for our breakfast. All the food was lovely. The eggs were cooked perfectly and the oatmeal with brown sugar, raisins, and bananas were yummy.

Overall it is exactly what I expect of a Hotel. Service is key and this hotel gets an A+.

13/02/11 | Link | Rating: 5.0
31. Ting Ting W.
I've used an employee at the Ritz Catlton, so my review might be a little biased! I love love love the Ritz because they are known for their service and of course the service was like no other.

This hotel is conveniently located in the heart of the city. It couldn't have been in a better location! You can pretty much walk to tons of restaurants, Quincy market, the theatre, Chinatown and many many shops that line the streets! It's a nice quaint hotel. I like how the lobby has a warm fireplace for u to snuggle by the fire. There's always a doorman standing outside to greet you when you walk in. Kenny the doorman couldn't of been any nicer! The front desk was exceptionally pleasant as well!

The rooms were a decent size. Good size bathroom with a tub and a walk in shower. The only bad thing was that the walls are extremely thin so you can hear people showering, toilet flushing or walking in and out of their rooms!

I would definitely come back to this hotel for sure! Next time I will explore the area more.

28/01/11 | Link | Rating: 4.0
32. Adrienne K.
Quaint, comfortable, beautiful, expected. Wonderful high tea experience. Perfect location.

19/01/11 | Link | Rating: 4.0
33. John H.
Not a top of the line Ritz but a good place and great location. They goofed my reservation, gave me two beds instead of a King. Normally not a huge deal, but cmon this is the Ritz. The bar and lobby is not notable... just an average place.

10/02/11 | Link | Rating: 4.0
34. Saurabh A.
Went there for my gf's holiday party. The party/service itself was a lot of fun but afterwards we went to the downstairs bar with a few people to grab a drink. When we were leaving my gf went to use the bathroom so I was waiting for her and an employee came up and asked us to leave because we were "just kicked out from the party above". I told him we had left an hour ago and were not part of that party yet he refused to acknowledge it and went to get his manager. When my gf came back, we were just sitting for a minute and the manager came over to ask us to leave, even threatening to call the cops again (must have been referring to the other party). I stay in hotels 150+ nights a year and I have never met service like that ever before. Even though we tried to explain that we were not part of the party they were talking about they refused to acknowledge us. We then proceeded to ask the doorman to call us a cab and when they said it would take 10-15mins, the manager would not allow us to even wait inside the alcove area in between the outside and the lobby area and told us to walk up the street to catch a cab. I have never been treated that rudely before.

14/12/12 | Link | Rating: 1.0
35. Jason B.
Sub par at best

29/01/12 | Link | Rating: 2.0
36. DJ M.
The hotel is gorgeous, but I did not stay there.  I did however dine there and it was the first and last time.

It is what you would expect, when you walk in to be seated and then the horror began when my Dover Sole arrived.  I de-boned it and fileted it like they usually do for you in other restaurants and I am glad that I opened it up!  it was loaded with cooked worms!  What a turn off.  The waiters were not shocked or moved by this.  

They explained to me that all fish has worms in it and to find out how many worms are in a fish they view it under a special blue lamp?!  

WHO CARES!!  Did I eat it...not on your life...Did I have to pay for it anyway...YES!

I tried to give them no stars, but it will not let me do this, so alas, my review stands and reader,.remove the star.

After all, I did not order the worms ;+{

The restaurant is wheelchair accessible with ramps inside and out.

05/05/08 | Link | Rating: 1.0
37. AJ G.
The hotel did not get our reservations correct, but luckily they had rooms available.
The hotel was clean and everyone was friendly.
I expected more from a Ritz and have experienced better.
The hotel restaurant charged $6 for a decaf coffee.

07/09/10 | Link | Rating: 2.0
38. Alex B.
This hotel is the best city hotel I've stayed in for a long time.  It is situated in the center of Boston, close to restaurants, transportation and shopping.  We received a friendly greeting on arrival, and were greeted every time we returned back to the hotel during our stay.  The club level access is excellent - great food and drinks and wi-fi. The club staff are very helpful and  they were happy to recommend a restaurant and make the reservation for us.

The rooms were a reasonable size and we had a corner room with two huge windows overlooking the city.  Beds were comfortable, though personally I didn't like the feather pillows which were rather soft, but I should have asked for foam ones after the first night, so I don't deduct any stars from my rating for that.

Staff are courteous and professional - we will definitely stay here again.

19/04/11 | Link | Rating: 5.0
39. Ralph F.
Living the good life! I've stayed here twice now and absolutely love the place. If you have an Amex Platinum card you can get a free upgrade to a suite upon check in, plus other great benefits. Now, like all Ritz Carlton hotels, it is a bit pricey but it's worth every penny. The service is extraordinary and the accommodations are equally as impressive. Make sure you leave some time to have breakfast... and try the blueberry pancakes.

19/05/12 | Link | Rating: 5.0
40. Kat K.
Very Nice. Customer Service Top Notch.  The location of this Ritz is very convenient and they have an awsome gym you have access to.

We stayed for 4 nights and have no complaints.  Its not one of their most luxurious ones but was very good nonetheless.

19/04/11 | Link | Rating: 4.0
41. Wais K.
In Boston for business and decided to stop in for dinner at the bar at this location. Should've heeded the advice from my colleague and stayed away. There was a tall self absorbed female bar tender who told me everything I couldn't' do/have. The topper was when I wanted to order creme brûlée to which she scoffed at by saying "I don't have it a the bar." And if I wanted to eat that I should've gone to the other restaurant. When I asked if it was produced from the same kitchen she said yes! What's the reason for this level of hubris and  when did Ritz staff stop accommodating reasonable requests?

03/11/13 | Link | Rating: 1.0
42. Jacqueline A.
So convenient in terms of located and best part is being in downtown Boston. Nevertheless I do agree with a portion of the comments RE: shitty service when in fact this is considered to be one of the best luxury hotels in Boston.

08/03/13 | Link | Rating: 4.0
43. Sasha C.
lets start by saying we had a wonderful time at the ritz for the july fourth weekend. location was awesome. right across from boston commons, walking distance to boston's chinatown, easy walk to lots of great locations!!

we drove up to the hotel and took less than a few minutes for someone to take the car from us and get our luggage. however checking out, the guy was lazy and i can see he didnt want to help us load our luggage back in the car. yet expected to be tipped because he opened the door to the car for us. i can do that myself, thank you.

the executive suite can fit probably 6-7 people although their policy only allows 4...
there are two bathrooms. 1 shower in the main bathroom. tub and separate standing shower. absolutely beautiful. they claim to use bvlgari bath products but i didnt notice that they were? .. there are 2 tvs in the suite. also called housekeeping to request numerous towels/bath amenities/water and they came promptly. bottled water is free !!! thats a plus for someone who needs to stay hydrated like myself.

we checked our car with valet. its pricey, yes but boston is a walkable city where most things are in the area. and also if you travel with a few friends the cabs can always be split amongst all of you. i had a corporate rate on this hotel otherwise it would be out of my range. definitely enjoyed my stay here. on our last night, we bumped into the toronto blue jays team just checking in for a game the next day (july5). we didnt go to the restaurant or use the hotel other than for resting and sleeping.

if i come back to boston, i'd def want to stay here again with my corporate rate! best deal in town!!

08/02/12 | Link | Rating: 4.0
44. Michelle L.
As far as the gym, spa and salon go, this place is a 5. They do a great job and I use all three services.

27/11/12 | Link | Rating: 4.0
45. Liz M.
Very average.  No better than a Marriott.  Rooms were very standard.  Bathrooms spacious with a shower and a soaking tub.  Beds were OK, but not anything exceptional.  I felt everything about the room seemed a bit dated.  Staff was friendly and super helpful.  The concierge made us a reservation at a restaurant, and sent over a free appetizer for us, which I felt was a very nice touch.  Location convenient, but in the theater district, which I think is one of the grosser areas of the city.  The NY Rangers were staying at the hotel while we were there and the staff was super discreet.  They would not tell us why the crowd was lined up.  There were additional famous people staying our second night (they actually ended up getting into our cab, basketball players perhaps?), but we never found out for sure who they were.  I stayed at the Nine Zero on my last visit, which was so much better than this hotel.  

Not what you would expect from a Ritz.  If you get a great rate (we did), then go for it, since there is nothing "bad" about the hotel, unfortunately, there is not much "good" either, so try your luck elsewhere.

29/05/13 | Link | Rating: 3.0
46. Kamille M.
People at the front desk were so rude, absolutely so disappointed. Upon leaving a company party they told us our parking was validated and practically rolled their eyes at us and shooed us away. When the valet brought us our car he told us to we had to pay for it, really!? We had to do a run around for 20 minutes to get the problem worked out and we ended up having to pay for it... Not pleased at all, why should I have to run around to get a problem resolved after being told the wrong information? I'm the customer!!! I honestly don't have a problem with paying, but don't tell me I'm all set when I'm really not and you don't have any idea what your talking about. Not to mention during dinner one of the waitress spilt red wine on the table and just left it there... that's a huge no no. On a positive note the bar tender/ waiter we had was so nice and made us fabulous drinks, I believe his name was Cesar. Also, the food was fantastic, especially the beef Wellington. really don't mean to rant or sound nasty, it's just that when going to the Ritz Carlton expect better front desk service.

17/07/14 | Link | Rating: 3.0
47. Linda C.
They really do live by their motto ladies & gentlemen serving ladies & gentlemen. It was pouring buckets outside so I decided to grab a cup of coffee to wait the rain out. The service and friendliness was top-notch.

02/06/13 | Link | Rating: 5.0
48. Gregg B.
The staff all were very, very friendly.  I stopped looking at internet reviews and let the staff pick.  Each recommendation was spot on for my family. Also the location is perfect.  It is right at the Commons, a quick cab ride ($10 or less) to North End and then after a great meal, a nice walk back.  
Problem was what others say -- same with most upper end hotels. If you want coffee, you pay -- if you want internet, you pay (alot).  After you pay for the room, some things should be included.

10/04/12 | Link | Rating: 3.0
49. Sara V.
We came here a couple of weeks ago for my college's Alumni Weekend. They held an event here Saturday evening. The venue was simply stunning, breathtaking even.

Very rich, decadent. You wanted to cuddle up in the venue like it was a warm blanket and divine glass of red wine.

The meal itself was fabulous. The deconstructed salad was incredible. Cucumber wrapped mixed greens, a healthy serving of blue cheese and carmelized nuts. The bread was constantly coming. Goooo carbs!

The service was impeccable, of course. Our wine glasses were never empty.

For dinner, we had stuffed chicken served on a bed of mashed taters and veggies. Yum. The dessert? Chocolate molten lava cake. Mm ok. I'll take another.

I am blown away by the generosity of the wait staff. Fabulous all around!

16/06/12 | Link | Rating: 4.0
50. K V.
in summer of 2012...we got an online deal...ended up in the "old building" with no working AC in our suite, but the staff made up for it and sent up a portable unit with some tea and sandwiches and were very hospitable...and I apologize for the late
positive review.  It was a great stay overall and we enjoyed the hotel and will stay again when we return.  Thanks again.

10/11/13 | Link | Rating: 4.0
51. Christine D.
Amazing lounge for midweek after work drinks. Friendly staff and great crowd

08/10/13 | Link | Rating: 4.0
52. A H.
Sigh. So disappointing, Ritz-Carlton.  We got an email from our concierge ahead of time about our arrival and we wrote back to ask a few questions about transportation and amenities.  No response.  Well, no not true.  She responded, but only about 5 hours after we had finally checked in.  

I say, "finally," because even though we'd requested a feather-free room (as is offered), we still had to wait around in the miniscule, almost-nonexistent lobby.  We waited 45 minutes for our room to be ready, even though we arrived after check-in.  I think someone offered us a bottle of water, but that was about it.  While the staff chatted and joked with each other, and while our bags sat virtually unattended in the lobby area, we waited 45 freakin minutes at the Ritz-Carlton for them to get our room ready.  When THEY KNEW AHEAD OF TIME THAT WE WANTED NO FEATHERS!  Besides, it's something they offer!  The kicker, though, is after about 30 mins, they came back and asked, "Uh, does the whole room have to be feather-free?"  Seriously?!  Yes, you idiots, the whole room needs to be feather-free.  Unless you want me to die.

The rest of our stay was just meh.  The room was nice and clean, but it was pretty small.  I guess I expected that, though.  There are virtually no amenities; if you want to use the pool, you have to go to the Hyatt down the street.  And the staff are just so young and so rude.  They spend all their time talking and joking around, and they pay NO attention to their jobs.  You can stand around for several minutes waiting to get someone's attention.  But they still wait around for those tips.  Jerks.

If you want to stay at the Ritz, pick another one.  This one isn't worth the money.

06/08/12 | Link | Rating: 2.0
53. Rick W.
This is an alright hotel -- but I'm really not happy with the way they handled a fire alarm that was triggered by the theater next door at midnight on one night of a recent stay.

The other thing that sucks is this:  they charge guests $15 for access to the LA Fitness health club, located next door (but accessible from within the hotel).  C'mon!  That shouldn't be an a la carte offering at a Ritz-Carlton, IMO.

As with any other property in the franchise, the room was nicely-appointed and peacefully quiet (you know...  except for never ending PA announcement during the fire alarm).  Nice location, just around the corner form the T station on the south side of the off the Boston Common.

22/11/12 | Link | Rating: 3.0
54. Tom E.
I came here for two of my dear friends birthdays and I decided to take them to Boston for a treat.  We ended up staying here.
I had gotten a MB package that included unlimited use of an S500.
We had gotten a Club Garden Suite with an attached room as well- so it was like a 2 bedroom suite.
It was probably one of the top hotel stays in my life.
The club level lougne was spectacular.
The staff was impeccable.
The views of The Common were amazing as well.

There is a more modern Ritz in Boston, but I liked the old time feeling of this one- almost felt like 5Star Colonial (if that is even a category!)

I will never forget this experience ever.

13/07/11 | Link | Rating: 5.0
55. Josette T.
The hotel was beautiful. The service was impeccable. I would return a thousand times over.

01/03/14 | Link | Rating: 5.0
56. Lana L.
Attention was paid to every detail. The staff smiled and appeared to enjoy their jobs. That says a lot about the management and company.

01/03/14 | Link | Rating: 5.0
57. Badri N.
How can a Ritz Carlton ever be less than 5 stars?

Especially if you're the Duke??  LOL

Stayed here one weekend on a pretty amazing rate.  The proximity to Chinatown and the Common makes it a great location!  Really close to the Silver line too so need for a cab from the airport - w00t!!!

The hotel is impeccable and quite amazing!  Lobby area is just beautiful and the staff, well, it's the Ritz - say no more.  It never ceases to amaze me that every top hotel I've stayed in somehow attracts and retains the most wonderful staff - it is the hallmark of these chains and the Ritz Boston did not disappoint at all.

I had access to the Club Level and the lounge is, simply, spectacular!  Nothing can quite describe it.

Rooms are spacious and the furnishings are gorgeous.  Bed was really comfortable and the showers had great pressure and the hot water was HOT (my top two gauges of a hotel's performance!!)

Again, the convenience to Chinatown cannot be beat since this whole trip was about experiencing Boston's Chinatown.  

Pleasant check-in and check-out experience.  Fantastic overall experience.

~ 5 stars - most definitely a wonderful experience in a home away from home!

# 278

17/05/12 | Link | Rating: 5.0
58. Sanel S.
This is my new go-to drinking place. I live in Boston but I feel like we are severely lacking in good upscale bars offering good mixed drinks. Fear no more though, Ritz is here.

After the mishaps at Legal Harborside where they think it's ok to treat customers like crap (see my review) and charge $12 for drinks, I decided to give Ritz a try.

All of their drinks are exquisite and they all cost $15 or $16. No more and no less. Now that may seem like a lot for a mixed drink and one of our buddies who joined us was really apprehensive about paying that much for a drink. Make no mistake, these are 5 star drinks made of pure liquor with a perfect balance. One of these martinis or cocktails is equivalent to 2.5 standard mixed drinks elsewhere just in terms of pure alcohol volume you're getting.

The atmosphere is fantastic although a bit sanitary. Plush leather ultra-modern designer (comfortable!) chairs and sofas are contrasted against a real wood wall and ceiling paneling. Back of the lounge has a gorgeous fireplace and your drinks come with a bowl of roasted mixed nuts. I could not stop eating those. Something about salty and sweet nuts along a martini is just perfection.

If you are looking for a sophisticated night out in town, if you want some amazing drinks, and especially if you have a party of 4-7 people I could not recommend this lounge higher.

11/07/13 | Link | Rating: 5.0
59. Geoff D.
Nice big room that was well appointed, but a little dated.
Bed a bit lumpy.
Strangely loud heater that kept turning on and off all night.
Usual very friendly Ritz service.
View was of apartment building just across street.

Overall fine, but not one of my better Ritz experiences.

06/01/13 | Link | Rating: 3.0
60. Elle W.
I go to Boston for business and stay at the Ritz, Boston Harbor Hotel, and Four Seasons.  The Ritz and Boston Harbor tie for the top spot!  

- Love the bright, airy lobby
- Good bar for a nightcap
- Comfortable beds
- Bathroom is clean and well-lit
- Allow for early check-in.  I've been there as early as noon and they found me an available room

If you need an invoice for expenses, get a paper one.  You have to fax a request to Billing and it sometimes takes a while for them to respond.

In-Room Dining: Recommend the lobster risotto with scallops - Very hearty and filling!!

The BEST part about staying here are the points.  Neither the Four Seasons nor the Boston Harbor Hotel offer a rewards/points program.  Given how much I travel, I do value these kinds of programs.  When I travel for summer vacation, I'm looking forward to cashing these in :)    This is the main reason I will always seek to stay at the Ritz in Boston going forward.

18/02/13 | Link | Rating: 4.0
61. NoCooking R.
Backdating.  Sorry I do this often.  June 2013:
The staff was extremely friendly and courteous, per usual.  This location was very nice and central to where I need to be.  Per usual I slept amazingly.  Gorgeous, clean, well appointed room.

26/01/14 | Link | Rating: 5.0
62. Grigori R.
My stay here was pleasant. The room service was much to my liking, as was the complimentary breakfast. Excellent establishment!

01/10/14 | Link | Rating: 4.0
63. Al D.
Beautiful, well kept property. Great staff. Very convenient location. Nice bar/lounge. Rooms are typical R-C quality, in other words very nice. Club Lounge is terrific and well worth the extra expense. Nice view of Boston Common. Bathrooms very nice, as are the beds and linens. Have stayed here a dozen times in the last couple of years and have never been disappointed.

11/01/14 | Link | Rating: 4.0
64. Susan H.
Great over all experience. Great service. Very helpful arranging a car to go see Jimmy Buffett concert about 45 min. to one hour away. Car service was outstanding. The location of the hotel is perfect. We could get to all the place we wanted to visit quickly. Great walking city and the hotel was in the perfect location.I would return here any time and highly recommend this spot.

28/07/14 | Link | Rating: 5.0
65. Chris K.
Great Service.  Professional Staff.  Devin was great to deal with.  
Thank you and kudos to everyone there.

24/06/14 | Link | Rating: 5.0
66. J A.
Gracious service, calm and comfortable oasis right in the city.

The Ritz in Boston is a great Ritz.  Inside it is quite and peaceful, yet just steps away from Boston Common and an easy walk to North End, Back Bay, Pru, Wharf, or Quincy Market areas.  Rooms are up to date with all luxuries you would expect.  The property is well maintain with everything in good repair and working order.  If you happened to stay on the Club level it gets even better with personal concierge service, meals, drinks and snacks throughout the day in a lounge with space to read, eat, visit, relax or play card or table games.

A plus and a negative is the sports club that is connected to the Ritz.  You have access to LA Sports Club except they don't allow kids under 17 (expect for 4 hours on Sundays).  That means no pool or recreation for your 15, 16 year olds that want to work out with you.  The club members also clog up parking as they rush in to get they workout in during the day.  I got stuck at the curb with my car as a couple of club members double parked beside me, handed their keys to the valet and headed inside.  The valet was already committed and I was stuck for a few minutes until they could clear me an exit path.

I recently stayed at the Ritz in Philadelphia and left feeling it did not deserve the Ritz branding.  The Boston property is well deserving of the Ritz brand.

13/04/14 | Link | Rating: 5.0
67. Virginia M.
My husband and I recently went for a weekend mini-getaway to Boston and very much enjoyed our stay at the Ritz. One of the notables, for me, were the refreshments in the lobby. Silly enough, one of the highlights of my trip was the warm apple cider and hot chocolate found periodically throughout our stay, which were both out of this world! They even had a hot chocolate bar with homemade marshmallows, toasted coconut and various chocolate shavings for the post-theater crowd which looked to be most enjoyable - I sadly missed partaking in this by 30 minutes. The location is conveniently walkable to many Boston highlights and restaurants including the theater, but we opted for car service because it was chilly to walk more than short distances during our stay. We also really enjoyed grabbing a quick lunch at the Artisan Bistro downstairs, as well as sipping on a few cocktails poured by the Avery bar's expert staff.

The only reason I deducted one star is because it seems like they may need a bit more staffing in the front of the house. There were no attendants to help us with our luggage or open the door upon our arrival and at a few other times during our stay. When the staff was there, however, they were the usual charming and attentive staff you'd expect to find at a Ritz.

08/12/14 | Link | Rating: 4.0
68. K T.
I visited there during the start of a snow storm on Valentine's Day for a tea/late lunch gathering.

After I parked my car at the front of the hotel, the valet approached me with a look that he didn't want to take my car because I asked how much is the valet cost. Oh, not to mention after I asked, he said "I don't know" then walked away! I took my 10th month old baby out of the car in the snow, walked to the hotel front door, asked one of the two valets guy who were standing there talking to park my car and demanded a valet receipt.

Holding my child in one hand, with the diaper bag on the other, I attempted to open the hotel door by myself. At that moment I was thinking to myself, wait IS THIS A 5 STARS HOTEL? Where is the doorman?

Even tho, I am not a guest at the hotel, but I am still a customer at the hotel restaurant. I do not feel any welcome at all! I have received better service from a motel than this so called a 5 stars hotel.

I do a lot of traveling around the world and within the US, stayed mostly in the Marriot hotels, I cannot believe this is the top of the Marriot hotel group. If I have a choice, I would never stay in a Ritz.

16/02/15 | Link | Rating: 1.0
69. Grégoire B.
Fancy place, lovely staff, beautiful location. Went there for a wedding and can recommend it to everyone looking to have theirs there. The space we were in was pretty, facing the commons, and it was turned to be perfect size for the diner. It was big enough to fit everyone and somewhat cosy to see and hang out with everyone. Great feeling. Did not try the rooms, nor the restaurant or bar though.

05/11/14 | Link | Rating: 4.0
70. Angel M.
I do feel like they need a modernization. Yes, everything is clean and orderly, but  its a little dated. Also, the foyer is really small...

The hotel is located on a bit of a sidestreet, which makes it quieter. The avery bar is comfortable. The hotel itself has 24 hour dining services for guests. The bed is comfortable. My view was looking at the State Street headquarters building. haha.

Staff is friendly, almost exceedingly so. No complaints there. Water bottles are offered if they notice at the front desk that you just came back from a run or if you are coming from a long flight.

21/07/14 | Link | Rating: 4.0
71. Jay G.
While visiting Boston, MA with my girlfriend, we stayed at The Ritz-Carlton, Boston Common.  The hotel is located on Avery Street right across Tremont Street from Boston Common.  The streets of Boston, MA may be confusing but you will eventually find your way around to the hotel on this side street.  If you plan to valet park then proceed to the front of the hotel, but if you want to self-park, then proceed one block past Avery Street to Boylston Street and look for the parking garage entrance on your left.  This parking garage's elevator exit is right next to the main entrance of the hotel and this is where the valet also parks the cars.  On the inside of the hotel, the lobby is very nice and modern with a bar lounge and a restaurant.  The bar lounge is a nice place to grab a late night drink after having a meal out in the town.

The suite we had in this hotel was very nice with a city-view outside the window.  The room was decently modern compared to other Ritz-Carlton hotels that we have stayed at and provided the level of comfort you would expect from this hotel chain.  The front desk staff and the concierge were extremely friendly and helpful to us during our stay here.  The room service food was good and there was a nice selection in the minibar and snack drawer.

Overall, I would definitely recommend staying at The Ritz-Carlton, Boston Common to anybody looking to visit Boston, MA.

28/07/14 | Link | Rating: 4.0
72. Mike A.
Well, it's no Four Seasons.

Literally, it's not. That's not a bad thing. I am just telling you...it is no Four Seasons.

I stayed here for a night with my lady friend that I married a few months ago. She is a fancy lady and needs to stay at nice places when we travel, so we stayed here. I think she appreciated it, but I don't know. She is not home right now so I can't ask her. She is out getting beauty treatments. Like I said, she is a fancy lady.

The lobby bar is cool, worth grabbing a drink if you like spending $14 on drinks. Wifi is not free because either Ritz or Carlton doesn't believe in free things, so you can either pay $9.99 for Internet access or $19.99 for Internet and gym access. Drop the $20 and go to the gym.

It's not a hotel gym, it's a Sports Club LA. 8th floor (maybe). Overlooks the Commons. Very very legit. I had a great stair climb workout. I climbed the equivalent of the CN Tower. I was on track to summit the Burj Khalifa but I ran out of time. We had to head out to the Cape.

Like I said, we are fancy people. I climb skyscrapers and my lady friend walks on rose petals.

Kenneth the doormen is a great resource. For example, after he handed me his business card I learned that a doormen is spelled with an E and not an A. And I also learned that doormen get business cards. That is great information to have for a fancy person like the one I am trying to become.

20/09/14 | Link | Rating: 5.0
73. Bianca J.
The company I work for uses the Ritz Carlton to host events. Their event planners are meticulous and professional. The caterers do a great job. They helped us out with vegan and nut free options for our guests with allergies. More importantly, the event spaces are beautiful. One of the large event spaces we have used overlooks the common. We were there on a Spring day and it was overlooking the cherry blossoms and the trees.   Happy with all everthing the Ritz did for us during our event.

26/04/15 | Link | Rating: 5.0
74. Katie B.
Management does a great job of making your experience wonderful. Next time we visit Boston, we will be staying at the Ritz Carlton.

25/04/15 | Link | Rating: 4.0
75. Chris H.
My wife and I couldn't say anything nicer about our stay here.  We arrived during the evening city rush hour, but right as the cab came to a stop in front of the door, someone opened the trunk and unloaded our luggage as I paid the cab driver.  Before I could see who it was, our luggage was inside and someone else whisked us inside and checked us in.

We had access to the Club level during our stay, and took full advantage of the wine, food, snacks, etc.  Ty and Lily in the Club level were amazing and took great care of us.  We had mentioned we were going to see the Nutcracker on Friday night.  When we got back to our room after the show, we found a bottle of wine on ice with a CD of the music from the ballet in the player already playing.

The next day, I came down with a pretty bad cold.  Ty and Lily saved the day again.  Ty, out of his own good will and without request, got some Halls for me.  We spent most of the evening there, and they even offered to pick up take out for us at one of the restaurants around the corner we liked from the night before.  We handed them our credit card and what we wanted, and they took care of the rest.  Again, without us even asking.

All of the other employees always had a smile on their face and I can actually say I enjoyed being sick in Boston because of the service we received.

The hotel room itself was amazing. I have Gold status with RC which gives you a view upgrade on availability, so that may have factored us into receiving a room at the very end of the hall directly overlooking Boston Common.  Splendid views day and night. We were on the 11th floor, and you will hear a little bit of street noise/sirens.  However, I live in Downtown Dallas so this was actually a positive thing for me, as I can't sleep without a bit of street noise anymore.

The other guests seemed to be mostly business travelers but a fair share of families.  They also have a Nutcracker suite which I hear is very nice.

The location is within a block of the Opera house, two subway stations, an AMC movie theater, and is across the street from Boston Common.  The Freedom Trail, which we walked during our stay in 32 degree weather, can be access from Boston Common.

We originally chose to stay here because it didn't cost dramatically more than some middle-range hotels (Hyatt, Hilton, Marriott, etc) for the nights we were in town.  After staying in the RC Boston, it will be a challenge to stay anywhere else and be satisfied.

22/12/14 | Link | Rating: 5.0
76. Ahmed A.
I'm a Marriott Platinum Premier member so I basically live in Marriotts through out the year. I know my hotels and let me tell you this place is at the top of my list.

This place is luxury defined

The staff take amazing care of all your needs.

Ryan at the concierge desk is a gem. He's so helpful and sincere in all his efforts to accommodate you.

Tom, Alex and Devin at the front desk spare nothing to make sure everything is perfect.

I'm extreme picky (seen other reviews on Yelp) and was very pleasantly surprised by the quality of service here

24/03/15 | Link | Rating: 5.0
77. Carie W.
As I've mentioned before, I'm very fortunate to have many opportunities to stay at Ritz properties thanks to the place for which I work.  I had another such opportunity last week. This experience was no different  - impeccable service, luxurious accommodations, and wonderful location. Every employee was personable, pleasant, helpful, and often fun! Fun is so important with these events. Stress levels run high from breakfast to dinner, so the effort to add an additional genuine smile is thoroughly appreciated.

This meeting agenda was more compact than others so I didn't have much opportunity to explore all that this location has to offer. In particular, I'm disappointed I did not have the opportunity to take advantage of the health club or restaurant offerings which I understand are superb. Should I travel back for pleasure, this location would be top of the list and I will certainly not miss the chance next time.

My favorite aspect to note was the Netflix channel. I know. I'm in the city of Boston, what am I doing sitting in my room watching Netflix? Well, as I mentioned, packed agenda. The days were running 6am - 11pm. Drifting off to sleep from something in my personal Netflix queue after a long day of meetings and an even longer dinner scene was just heaven. I mean, that's a really long time for someone like me to stay "on"! I'm hoping this Netflix channel thing becomes a standard.

Once again, bravo Ritz for demonstrating top notch service can be delivered consistently regardless of location! You never disappoint. Thanks for another great stay.

19/04/15 | Link | Rating: 5.0