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The Westin Boston Waterfront in Boston, MA

The Westin Boston Waterfront in Boston, MA

Specialties

Explore the exciting city of Boston from the new AAA Four Diamond Westin Boston Waterfront. We're less than three miles from Logan International Airport, and a short cab, water taxi, or T train ride away from Back Bay, the Financial District, and family attractions such as the New England Aquarium and the Boston Children's Museum.

When work is done, rejuvenate body and mind in our WestinWORKOUT® Gym, and enjoy a delicious meal in our dining room, Sauciety.   Or, venture to nearby attractions with our complimentary shuttle service, designed to transform your Boston commute into an energizing experience.

Our 793 guest rooms and suites reflect Westin's soothing aesthetic. Rest in the signature Heavenly Bed® and enjoy the flat-screen TV and Wireless High Speed Internet Access. Our Heavenly Bath® is the perfect place to refresh. We also provide slippers and bathrobes to make your stay with us even more relaxing.

 

Company Info:

Rating: 3.17

Address: 425 Summer St, Boston, MA, 02210

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    Comments (178):

    1. A M.
    I'm really perplexed with the lack of consistency in this Starwood chain.  This is the third Westin I've stayed in three different cities in as many weeks and this was probably my least favorite.  Let's start with the name of the hotel, Boston Westin WATERFRONT.  This is not a Waterfront hotel at all.  It's a good 10 minute walk to the water and over 20 minutes to the city.  There is no water view  at all.  This is a convention hotel and is huuge.  I think I'm done with staying at hotels connected to convention halls.  They just have a very different vibe to them and everyone's wearing a nametag.  The lobby was beautiful and huge with lots of leather seats, big screen tv and a couple of bars.  The room was big enough with a comfy bed.  The closet was super small.  It couldn't hold more than a couple days worth of clothes.  I may be a bit spoiled here staying at the Sofitel in Philly last week, which practically had a walk in.  The bathroom was tiny, but the double shower head was nice.  The cleaning staff was competent, if a little forgetful not having replaced my soap on either night.  The concierge was awful. I asked her for a recommendation and she was clearly annoyed, woops! I thought that was your job.  Her restaurant recommendation sucked, btw.. more on that later.  I was also a little confused by the bill.  I had to  pay for one of the nights  of my stay and my charge was $240, which is reasonable for a Westin.  However, my friend who also booked at the hotel only was charged $150.  All in All you can stay at the Intercontinental which  is actually on the water for less than this place or for a few bucks more stay at my favorite boston hotel, the Boston Harbor Waterfront.

    14/06/08 | Link | Rating: 2.0
    2. Vivian W.
    I walked into Amway hell.  Amway Hell in the year 2035 situated on the Starship Enterprise.  This place is out of an episode of Mystery Science Theatre 3000 only without the witty robot repartee (though there are robots- just take a look around at all the convention goers mechanically adjusting their nametags and looking to score in the lobby bar).  I can't figure out the rationale for building a large hotel shaped like something out of Star Trek, or the thought process behind putting it in one the most inaccessible spots in Boston (if not on Earth) but this place is difficult to find and completely ridiculous.  Out-of-towners staying here need to be aware that they either have to sign their wallet over to one of the cabbies at the "convenient" hotel cab stand or rent a car. There's no walking anywhere in downtown Boston from this Westin. Upsides include high-tech gizmos everywhere and some nice modern interior decor. Downsides include everything else and the creepy, fat, midwestern businessmen leering from the chairs and sofas in the lobby because WiFi doesn't work upstairs in the rooms. You've been warned. Unless you got the room for 75% off from the Priceline Negotiator (ironically, Will Shatner), don't bother.

    26/06/08 | Link | Rating: 1.0
    3. lauren b.
    First of all, I'd like to say how great it is to be home in sunny Los Angeles.  You can't compare that to a hotel.  But if you have to be away, the Westin's bed is comfy, with lots of downy pillows and a thick white comforter that screamed 'clean' rather than the usual, 'ew, those sheets are soo not touching my skin'.   The dual shower heads are waterfallicious, and the gym was enough to get in some cardio and weightlifting.  The bar was inviting, and the bartenders knew how to hook you up with awesome fruit salad.  The concierge was helpful in pointing me in the direction of the local shops and grocery stores, and valet in assisting me hail taxis in the cold, snowy crack of dawn.  I was not pleased with the charge of $25 a day for a fridge, as most sub par establishments seem to give them on a complimentary basis if you request one.  Luckily, my customer service rep that I spoke with gave me the skinny and told me there would be a refrigerated minibar, and just to use that.   Thank you Mr. CSR, for your wonderful assistance and saving me $25 damn dollars a day!  Also, was not pleased that the hotel restaurant salads went for $17 a pop.  Yeah, I know, it's a hotel, what do I expect..

    04/12/07 | Link | Rating: 3.0
    4. Andy H.
    clean and very nice looking rooms with hdtv flat screens...lobby is beautifully decorated...buuuuuuuuuut thats where it ends for the compliments...onto the negatives...the hotel is in a deserted location when it comes to restaurants and bars and shops so you would think that the property would have more than an overpriced critically bashed restaurant as a place to eat when visiting. Sauciety is a 1 1/2 star rated restaurant not worth your cash...just take a $10 cab into the middle of Boston and eat at a real restaurant like Umbria for example...their starbucks closes at 7pm?!?!? no yellow pages in the room so you have to order from their room service...again overpriced crap...the cleaning service was loud slamming doors repeatedly...very annoying...no bottle opener for the wetbar and also no list of prices for the bar...wont stay here again...i guess great for business travelers using the convention center...but for families and couples who want a Boston experience...skip this hotel!

    12/06/08 | Link | Rating: 2.0
    5. Robert C.
    Stayed at the Westin Waterfront for 1 night after seeing Wicked at the Opera House. Won the Westin for a great price on Priceline at $120 per night, when the website price was $339.per night. Tried to check in at noon as we had arrived early in Boston. Was offered a room with 2 doubles instatnly or I would have to wait for a King room until approx. 3 pm. Opted to wait since we were going to walk the city anyway. Parked the car at the hotel (kinda steep at $32.00/nite) and went our merry way. Got back to the hotel at 2:30pm & checked in to be put in a King room on the 16th foor next to the Presidential Suite facing downtown Boston. WHAT A GREAT VIEW!!!!!. It was beautiful !!! The room itself was very nice with a king size bed, chair & ottoman, large flat top desk, flat panel TV & wonderful shower with double showerheads. It was very nicely done with an understated elegance. The bed (known as the Heavenly Bed at Westin) was heavenly. We had a wonderful stay and wished it was for morethan one night. We did check out the pool & fitness center which were both very nice on the Mezzanine level. The hotel is attached to the Boston Convention Center so there were hundreds of convention goers everywhere. There is a Starbucks in the lobby that had long lines the whole time we were there. There is also the Birches bar, MJ Oconnors (an irish pub),, Saucity (the Westin's restaurant) and the City Bar all off the Lobby. We had drinks in the City Bar before the theatre & thought it very nice & reasonably priced as well. Overall I would definitely recommend the Westin Waterfront to anyone who is looking for a high quality, well done 4 star experiencs. It's location in the Seaport District is a little off the beaten track, but everything is still within reach as the Silver Line T is a 5 minute walk in front of the hotel or walk to South Station in about 10-15 minutes where you can catch the subway to any part of the city. For the view we had, I would gladly give up the idea of being downtown with all the crowds.& take a leisurely walk for some much needed exercise. A-plus Westin!!!!!!!!!!!!!!!!!!

    14/09/10 | Link | Rating: 4.0
    6. Eddie L.
    A nice, clean, well run hotel.  The Westin is ideal if you have a convention to attend next door, otherwise it's a bit of a hike away from the action.  Amenities like room service and the internet are terribly overpriced, but that's fine if your corporation pays.

    14/07/08 | Link | Rating: 3.0
    7. Justine N.
    This is a good place to stay if you're traveling for business. They have all the useful business amenities--wireless access (for a per-day price), adjacent to the Convention Center, short cab ride to the airport and the financial district, and a great in-house restaurant (Sauce) and plenty of meeting spaces/conference rooms if you need them. However, if you like to venture out beyond the lobby doors and check out the neighborhood, there's not much to see in the area.

    25/08/08 | Link | Rating: 3.0
    8. Rolf S.
    A solid three stars for being more than expected from a conference hotel.

    I phoned ahead for an early check-in and breezed through at 5:45am on a Sunday. The room was spacious, quiet, had excellent black-out curtains, and user-controlled AC/heating.

    Though the wallpaper was peeling in two places in my room, the new furniture and strict no-smoking policy kept it from smelling like your Motel 6.

    Then again... my company was picking up the tab for the "discounted" rate of $200/night. I would have likely felt differently if I was paying.

    Oh, and the pool is pretty much a joke. It is small and goes from a depth of 3tf to 4ft 8inches.

    18/06/07 | Link | Rating: 3.0
    9. Natalie L.
    Nice place. Super clean. Great decor. Updated rooms. Double-headed shower. "Heavenly" beds. Pretty good food for room service. It also had a great facility for the conference I attended. We really kept the staff running at 100 miles an hour. I really liked the place overall. Everyone was nice and helpful, etc. However, the location...well it's kinda in an isolated area. You have to walk at least a mile or so to get to where the action is. Other mentions: In-room massages, Starbucks inside (very important!) and an indoor swimming pool

    12/06/08 | Link | Rating: 4.0
    10. Jadya C.
    Excellent Choice to Stay in Downtown Boston. This is brand new place located right next to New Boston Convention Center, located as the address says on waterfront.

    The place is little pricey: $200+/night but the rooms are spacious and nice. The best part, it is connected to Convention Center, hence you don't have to deal with "Boston Traffic".

    I like the Birch Bar and Restaurant in the lobby. They have good and stiff drinks. You also get decent wine selection. They also have a Starbucks in the lobby to cater to your morning Caffeine Needs.
    Their Menu was pretty good too. My pick was the Crab cakes, or the burger. The food type is more like fusion. Being a Westin, the Food and drinks are little pricey.

    One - is, little way from all the happening places in Boston. but in any case they are $10 away in a cab or 1-2 hops in T

    06/10/06 | Link | Rating: 4.0
    11. Joel A.
    I enjoyed my stay here. i found my room to be very comfortable. The staff seemed friendly enough.

    I was attending a conference that was being hosted at the hotel. I was surprised by the food. I expected it to be standard catering, but I enjoyed it. The conference rooms can be a little chilly at times.

    I used the gym a few times -- it has all the basic cardio and weight training equipment.

    The main downside with this location at the moment is that it's not really surrounded by a lot. You'll either need to walk or take the T downtown if you want to be in the middle of it all. From what I understand, that should change over the next few years.

    25/06/07 | Link | Rating: 4.0
    12. Kunal P.
    Love this hotel, their bed, room, bathroom (ya...i know, the bathroom) and everything else that I can think of. speedy check-in and check-out

    08/09/09 | Link | Rating: 4.0
    13. Nicole Rynee B.
    I find it odd that this hotel has received such low stars as both of my stays here have been terrific.  Granted, I only stay here when in town for conferences, so I don't have needs for champagne in my room, etc...

    The hotel is very new (not sure just how new) so all the rooms, the lobby and restaurant all still have that "new" feel.  I'm not quite sure what the "regular" rooms look like as I always ask for an upgrade when I check-in, and due to my 'room karma' I always get one.  The rooms on the top few floors have fabulous views, large comfy Heavenly beds, large plasma TVs and swanky swag in the bathrooms.  I am definitely a nice room whore...

    To top things off, being connected to the convention center makes it uber easy to walk across the walkway in time to make 9am meetings.  This creature comfort makes up for having to cab it all over town at night for restaurants and bars - this hotel is nowhere near anything fun.

    30/05/07 | Link | Rating: 4.0
    14. Lolia S.
    Very lovely, open, bright modern lobby with plenty of comfy seats, airline information and an attached Starbucks (much appreciated).  The colors are soothing and serene (reminds me of West Elm).  The hotel looks and feels new (it opened in 2006).  The location is not close to much in terms of shopping and dining but the transit stop is close by and the walk into the downtown area (15 minutes or so to the Financial District) takes you by the waterfront and is very pleasant.  I actually enjoyed staying in the area even though I wasn't there for a conference.  The room was very comfy and modern.  Too bad wi-fi isn't free.  The hotel package included complimentary brunch at the Sauciety (an excellent brunch).

    07/08/08 | Link | Rating: 4.0
    15. Fred L.
    I travel 2-3 nights per week for work.  I thought this was a good hotel.

    1.  The lobby was very modern, but nice.  There were people hanging out, the bars seemed lively and there were plenty of people checking everyone in.

    2.  I arrived late from a delayed flight.  My room was ready, the staff was friendly and I was upgraded to an exercise room (I've got a few Starwood pref'd stays.)

    3.  The room was nice.  As always, the Westin beds were great.  

    4.  The exercise equipment in the room was a nice add.

    5.  I was a bit frustrated when I asked the staff a basic question about directions.  They were totally clueless.  Also, they didn't seem to care at all that they didn't know and would have been happier had a I just walked away.

    Overall, another reliable Westin.  Won't get an opportunity to explore the nearby convention center as it is a busy day tomorrow, but it looks nice.

    14/11/07 | Link | Rating: 4.0
    16. Jackie K.
    Depends what you are expecting, but all in all, this hotel had lovely facilities....I LOVE a Starbucks as you enter any ol' place! Indoor pool... And dirt cheaaaaaap for two queen size beds (cruddy view) and a clean simple bathroom. Sometimes it doesn't really matter where you stay, and this was the case for my mother when she came here for a convention held for chefs through some national organization...which I of course forget the name of... We had fun venturing out of the South End, and it was convenient, which is all that really matter these days, so props to them.

    22/02/09 | Link | Rating: 4.0
    17. Winnie T.
    my favorite westin in boston.

    my first time staying here, we got upgraded to the presidential suite! (excited girly squeal!) and the front desk guy didn't tell us. he just said alright, i've upgraded you to room blah blah. we didn't find out until we reached the door. we couldn't believe it.

    the room was amazing..ly big! duh. but the other times we've stayed here, we were in the regular/non-presidential rooms. typical westin rooms with the heavenly bed, which is comfy. and the heavenly shower,  a shower is a shower to me. all i ask is that it be clean, hot and have a somewhat high water pressure. that's just how i like it.

    i only give it 3 stars because i don't have much experience with any of the services in the hotel like the gym, pool etc. and because it's nothing really amazing or extra pretty. it's nice though, it serves its purpose. parking isn't too expensive at $31/day. in-room dining is okay. it's hotel food, it can only be so good. location is kind of outside of the city, but that didn't bother me. i like it here just fine.

    29/03/09 | Link | Rating: 3.0
    18. Parisa S.
    Overall, pretty standard for a Westin.  Love the Heavenly Bed, love the Heavenly Bath.  Nice, newish hotel and all very clean.  So why only 2 stars you ask?

    As an ex-consultant, I know my hotels.  I mean, I really should be working for Hotels.com because I've seen it all and at this point, I really know how to evaluate a Westin when I see one.  And the Westin Waterfront SUCKS for 3 reasons.

    1.  Location.  Unless you're planning on hitting up the convention center and only the convention center, this hotel is so poorly located, it's not even funny.  I mean, the Tube stop alone is like a 15 minute walk.  And we all know 15 min along the water in Boston in February is never pleasant.  And if you plan on taking a cab to Copley?  Well, that'll be $20 EACH WAY.  No thanks.

    2.  NO CONCIERGE LOUNGE????  So you mean to tell me I'm a Starwood Preferred Guest and I get NO PERKS here?  So not cool.  I didn't even have my complimentary bottled water waiting for me in my room.  

    3.  Only 1 restaurant.  For such a huge hotel?  Come on.  Not cool.

    Avoid this place.  It's giving the Westin chain a bad name.

    01/02/08 | Link | Rating: 2.0
    19. Lora M.
    Stayed here for the Boston Marathon. Good hotel. Booked a King bed and they tried to tell me all they had left were rooms with two beds. I showed my hotel confirmation (I had booked about 6 months in advance) and about 15 minutes later, a King room miraculously was available. It is about a 5 minute walk from the Silver Line, which takes you to the Red Line at South Station, where you can take it to the Park stop and be in the midst of everything Boston. I enjoyed the dual shower heads and the fact that it was pretty quiet. Oh, and if you are interested in buying a huge lobster from the hotel gift store, you can get the same one at the airport or on Boylston street for significantly less (i.e. $20 compared to $60).

    21/04/10 | Link | Rating: 4.0
    20. Natalie T.
    Like everyone else, I was here for a conference. Great location in that respect. But if you want to do any sightseeing, definitely wouldn't recommend it as it's not really close to anything interesting. I suppose if you were at a conference, this wouldn't be a top priority, though.

    I had an excellent experience during my four nights here and was impressed by the plush beds, plasma TV and even the catering that they offered for our event! I had no qualms about the service or amenities, except that I thought it was lame that you had to pay for in-room internet (unless you had a wifi conference password). All in all, great hotel to stay in if you're in Boston for business.

    13/12/07 | Link | Rating: 4.0
    21. Kristin S.
    When you stay at a hotel attached to a Convention Center you expect a certain degree of professionalism.  When you stay at a hotel that is hosting a major event you expect a certain degree of professionalism.  When you stay at a Westin you expect a certain degree of professionalism.  The Westin Waterfront does not have this.

    My husband and I arrived and went to check in.  The line was long and we noticed that only one person was working on the reception desk.  How do you have one person, on NYE, when you are hosting an event, working the front desk?  After waiting in line we checked in and went up to our room.  About 5 minutes after we arrived a very frantic woman busted into our room and started searching all over because they just moved out of the room and she left a bag behind (Um, WHY did they leave??)  Definitely the way the hotel should handle that.

    After she left I went to take a shower.  Or at least I wanted to take a shower but there were no towels!  How do you not have towels in the bathroom when guests arrive?!  I thought maybe it was a fluke but after talking to friends staying on a completely different floor I learned they did not have towels in their rooms either.

    While we waited for them to bring up the towels my husband and I decided to pop open a bottle of champagne.  The ice bucket they had in the room was not shaped to fit a champagne bottle, nevermind a champagne bottle and ice.  So we put a call into housekeeping

    Hello?
    Hi, can I please have an ice bucket and two champagne flutes sent up to Room 123?
    S**T!  What? Hold on.
    Ok....
    You want a what?
    An ice bucket and champagne flutes
    What?
    Ice bucket and glasses to drink champagne
    OH! Champagne glasses.  There is a charge for that
    There is?  Well, just send it up.

    We were charged $9 for two flutes and a bucket.  A paper bucket that you get your popcorn in at the movies.  They charged us to drink our own champagne!  Maybe I'm spoiled because in Vegas you call up and you ask for ice and flutes and you have it, for free, in your room in 10 minutes.

    Fast forward to late night.  Its about 2am and we decide to order from room service.  I noticed that they state on the menu they don't serve breakfast until 6am (what kind of hotel is this?!)  My husband calls up and tells them matter of factly that we want two omelettes with peppers, onions, and cheese.  "We have a breakfast burrito"  Great, we'll take two.

    When the burrito finally arrives it was laughable.  First of all the only thing inside of it were minuscule bits of bacon....no cheese, no veggies.  The burrito didn't even come with homefries or toast!  We also ordered tea but were give no lemons and no milk.  When we looked at the bill we saw we were charged for 4 burritos.  Stellar.

    To their credit they did take everything off the bill that shouldn't have been but come on.  This hotel is attached to the convention center you would think they have their act together

    30/01/07 | Link | Rating: 1.0
    22. Meredith K.
    First off - if you are going to host a conference like Enterprise 2.0 - you should make sure you have enough parking to accommodate all the attendees. zero stars on the parking situation....

    I got there this morning. No parking available by 9:45am. Valet full too. However, the valet was super helpful and told me to go over to the neighboring conference center  (BCC) to park - which took a while to find since they seemed to close all but one entrance down, but I did get to park. He also told me they close that lot/stop running the shuttle buses to it at 6pm - which was also very helpful. So the valets rock here! 5 stars for the valet guy.

    But then I get back to the negatives.. once again if you are going to host a big conference. Be prepared! Free conference WiFi stopped working for most people because they ran out of IP addresses..... no one could connect unless you had been one of the lucky ones to connect early and get an IP address. not good when you are hosting enterprise 2.0... 1 star on the WiFi

    And sure maybe this one is petty but I was in diet coke withdrawal at a hotel that ONLY served pepsi at the conference and their restaurant. Funny enough other folks at the conference twittered about the lack of diet coke - I was happy to know I wasn't alone in my pain - however petty it may be.

    Pluses: lobby is very nice and comfortable, conference rooms are also fairly comfortable, restaurant was decent for lunch (but pretty pricey). I'm not sure how the rooms are, but judging from the rest of the place I would assume they are decent.

    10/06/08 | Link | Rating: 3.0
    23. Aaron B.
    a fantastic hotel for a conference, lots of space and adjacent to the conference centre

    26/10/11 | Link | Rating: 4.0
    24. Deanna H.
    This was my first time in Boston and I wish I would have stayed somewhere else.  The manager and workers were extremely rude!  Try staying in the Copley Square or Downtown..... This hotel is in the middle of nowhere..

    09/04/11 | Link | Rating: 1.0
    25. Dixon T.
    The bed is comfy....

    We stayed here for three nights in November and two of those nights between 4am and 5am the fire alarm for the building went off. The alarm, a flashing strobe light, whooping noise, and a recorded bored woman's voice alerting you that an alarm has been triggered and to stay in your room, is effective, but copasetic to sleep, it certainly is not.  The alarm flashed, and boomed for 10 minutes, before a tired man's voice came into our room, said that something happened in the kitchen and that's about it.

    I suppose in a way it was exciting.

    I had never been in a hotel when a fire alarm had gone off.

    Going off at 4am, wasn't too pleasing though.

    It happening again the next morning at 5am was even less pleasing.

    In addition to this, and a complete lack of apology (let alone acknowledgment) from anyone, the hallway floors are dirty. I can't imagine that they ever vacuum. The entire place is over run by conferences, and it is not remotely located close to anything helpful, interesting, or historic, beside perhaps the convention center and the airport (and the airport bus stop).

    On the bright side, the staff are friendly and cordial. So they have that going for them...

    Then again, if you happen to get a handicap room, plan on the shower flooding the entire bathroom and possibly the rest of your room.

    Honestly, for the money you pay to stay here, you should get a lot more. However, since it was obviously built to go with the new convention center and they seem to have no lack of business, I doubt they are going to change anything, any time soon.

    05/11/07 | Link | Rating: 2.0
    26. Phil K.
    Yeah, this place mostly sucked. I had a very similar experience to Kristin S. in mid-May when I was there for eBay Live 2007.

    The Westin is attached to the enormous Boston Convention Center, so I'm sure they are frequently packed full of conference goers. I doubt its unusual for them to be nearly sold out. I ordered room service breakfast on the first night and it arrived a little hour an hour late the next morning - after I'd left to work a full day on the conference floor. My girlfriend got the meal and they didn't charge it to our room, even left us some chocolates. I foolishly thought they were just overwhelmed b/c of a full hotel. Well, the next night I tried to pre-order breakfast again and found that there was no order card in the room. I called room service and ...

    me: something like, "I'd like to order breafast"...
    her: you can fill out the card...
    me: there isn't one in the room...
    her: damnit, those guys are so lazy, they're supposed to leave you a card. I'm gonna call and complain because I can't be taking orders for breakfast all night long. ok, what do you want? ... etc, etc.

    me: not amused

    Breakfast arrived on time the following morning, but wasn't really very good at all. We had French toast, oatmeal, and some fruit. It didn't "hit the spot."

    More or less the same thing happened the next night as, again, no order card had been left. Apparently they ran out of order cards to leave in the rooms.

    Over all - this is the place you'll stay if you're going to a conference and some one else is paying. It only makes sense. The hotel is relatively new and the rooms are nice. But it won't be as good as it should be, especially for a Westin and in this price range. The service isn't well trained and doesn't really have the "customers first" attitude you'd expect. Definitely wouldn't recommend for vacationers in Boston because it's not in downtown.

    30/07/07 | Link | Rating: 3.0
    27. Jay T.
    Wow, what a complete disappointment. I give this hotel a 1 star because in comparison to the Westin in Copley this place is bad. The ambiance in the lobby is nice, its clean because its new but if you want to get any sleep you can forget it. The walls are paper thin. You can hear everything, including the person in the next room urinating in their bathroom. How are you suppose to relax when you can't sleep. Doors constantly opening and closing whether its the cleaning service at 9am or some frat house at 2 and 4am. So not worth it. Not to mention there isn't much to walk to for food. Both restaurants in the lobby were taken over the day we got it by conference people so we couldn't even get a drink after our 6 our flight. Stay at the one in Copley, you'll be so much happier you did.

    22/03/10 | Link | Rating: 1.0
    28. amanda b.
    The Westin decor and design is one of its strongest selling points.  The lobby is very serene and nature-inspired, with bamboo walls, real plants and fake trees (but high-quality fakes).  In the evening, they light candles.  There's also a lovely pool, with a less-lovely "fitness room" (to use the term liberally).

    The hotel is convenient to the convention center, if you're into that sort of thing, but more interestingly, it's convenient walk to the red and silver lines.  And if you've been, oh, say, sight-seeing at a couple of bars and you're on the last train of the night and miss the correct stop, it's a pleasant walk from the next stop down the line as well.

    Saucity, the hotel cafe was... not-so-hot as an emergency breakfast spot, featuring bland food at exorbitant prices, but are there actually any great hotel cafes?

    My main complaint was the price of the wifi network. $25/day?  Please.  $25/day hostels offer free wifi.  The friggin' CHINABUS offers free wifi.  I suppose this is geared towards the business traveler with an unlimited expense account, but it's just tacky.

    08/12/08 | Link | Rating: 4.0
    29. Tri D.
    This is newer hotel as most Westin are.  The rooms were tastefully decorated with large bathrooms and spacious accommodations.  So why only one star?  

    There is a certain trust you put in any hotel you stay in.  You trust them to clean the room, change the sheets, provide fresh towels, and drinking glasses, etc..   You are never there to see any of this happen, but you just trust that it does.  Now, I'm sure the thought has crossed everyone's mind, at one point or another, as you reach for a towel or climb into bed.  What if this towel has been used or what if these sheets have not been changed?    

    Well my worst fears came true here, dirty sheets!  I noticed some dried blood or something on the inside of my sheets right before I got in bed.  It wasn't stain that became set after washing, this was fresh.  House keeping came and changed the sheets, but as we all know trust that is lost is not easily regained.  

    So, one star, not only for ruining my night but putting doubt in my head.

    14/04/09 | Link | Rating: 1.0
    30. Tom D.
    Never has there been such a welcome sight as the entrance to the Westin Boston Waterfront.  One lonely soul set out on a New Year's Eve blizzard journey that began for him on the north shore, detoured up to Lowell to pick my sorry ass up, made a quick stopover in Brighton to pick up the third reveler, and finally culminated four hours later by pulling into the parking garage at the Westin.

    Thankful to be alive after driving in the storm and excited about the evenings events (Resolution Ball), we went to check in.  Our fourth party member, and the one who made the reservation for us, was still en route from Pennsylvania.  Thankfully, she had called and put our names on the reservation, too, so we were able to check in.  We made our way to our 11th floor room and crashed on the "heavenly" beds.  These beds really were heavenly and if I could have stolen it, I would have.  

    The rooms were spacious and slept the four of us comfortably.  Our room had one of those little snack machine things in it, but looking at the prices, we decided not to touch them.  I think a bag of peanuts was something in the vicinity of $9.  Crazy!  There was a small refrigerator, but figuring that it probably contained convenience booze, we decided not to open it for fear of getting slapped with some outrageous fee.  

    I had two disappointments with my experience here.  The first disappointment was the "dual shower head" that was mentioned in something I read about the bathrooms in the hotel.  I was picturing a shower with two shower heads, one on each end, so that you could have a sexy four-legged shower without one person feeling like the other is always hogging the water.  Sadly, this was not the case and the dual shower heads were attached to the same pipe.  I guess it was fun to be able to have one rain flow and one massaging, but sexiness potential is diminished by this setup.

    Disappointment #2, and I knew this going in, was that even if you are an overnight guest of this hotel, you still have to pay $31 to park overnight.  That is ridiculous!!  You're already paying a pretty nice chunk of change to stay there so why do they charge you to park in their private garage?  Booo, Westin!  That is just poor form.

    Aside from those two things, I was pretty pleased with my stay here.  Comfortable rooms and fairly affordable (we got a discount rate as attendees of the Resolution Ball).  Also, for out-of-towners, if you're driving here and are a little afraid of Boston, it's not hard to get to and if you're schlepping on the T, the silver line drops you very close.

    12/01/09 | Link | Rating: 3.0
    31. Robert R.
    Quality was good with excellent bed and location. You sort of know what to expect when staying at a Westin.

    Only stayed one night so I didnt have time to check out the other amenities.

    Glad I didn't have to park a car there as valet parking is $42 a night and wi-fi access was charged at 12.95 per day.

    16/06/11 | Link | Rating: 4.0
    32. Courtney H.
    I had a work function here with my entire company and they did a great job hosting us. The hotel rooms are great, and very comfortable.

    I really enjoyed the bar that they had in the lobby. We spent a lot of time there and they were very accommodating. We were all also able to watch the Pats vs. Colts game there even though we clogged up the bar.

    We had meetings in the function rooms which is my only complaint. The wall paper on the wall is very nauseating--especially after drinking several hours the night before. I missed a ton of the actual meeting because I was concentrating on not looking at the walls so I wouldn't vomit. I wouldn't have been that way if the wall paper wasn't so intense! Thank god the next year's meeting was moved to the Liberty where their windows were full of light!

    26/09/09 | Link | Rating: 3.0
    33. Erika S.
    I will preface this review by stating that I was here on business in the convention center. As far as convenience, you can't get much better. This Westin delivered on all counts. The design is very modern, yet calming and serene. There is a Starbucks Cafe, extremely appreciated. The restaurant in the hotel Sauciety, is decent. They also have the Breathe Westin system which some of the old Westins do not. You've got to appreciate the heavenly bed and the "rain" shower heads.

    The only reason for 4 stars instead of 5 is because my room key kept demagnetizing each time I needed to use it and WiFi was not working one night.

    I would not recommend this Westin for sightseeing around Boston, it's a bit out of the way.

    30/10/08 | Link | Rating: 4.0
    34. Andrea W.
    I stayed here for two days and at the Renaissance Boston Waterfront for four in one trip. The Renaissance was definitely the better hotel. The bed and mattress were great here, but that was about it. I stayed here for a convention. Most hotels have iPod docking stations with their clock radios. This one does not.

    The Westin has a green program where you can opt to get $5 and have your room cleaned only every other day or so. I don't think my room had been cleaned completely when I checked in. The rug didn't appear to have been vacuumed and there was a big pile of hair in the shower. The housekeeping carts stayed in the hall all day and well into the evening, but I didn't see much activity. The personal products at the Westin smell terrible and the lotion made my eyes water.

    They have a mini bar / fridge in the room, but it doesn't get cold. What is the point of having a mini fridge / bar if it doesn't actually work? I was told it is to stay at 55 degrees at all times. I doubt it was that cold. On the flip side, the conference rooms were kept at a ridiculously low temperature. Everyone complained, but the temp was never adjusted.

    The hotel isn't close to much except the convention center. You have to walk at least three blocks to get to any amenity outside the hotel. The free wireless area is in a chaotic lobby / bar area.

    The thing that bothered me the most was the lack of cleanliness of the room.

    11/10/11 | Link | Rating: 2.0
    35. Erica C.
    Nice place directly connected to the convention center but not close to much else.  There is a starbucks in the lobby which is nice.  Unless your company is paying for it, I would opt for something closer to the north end of Boston.

    25/09/11 | Link | Rating: 3.0
    36. Ken P.
    I rarely complain about hotels.  I had an ex-girlfriend who was a sales and catering manager at a hotel.  It's a hard business, and I often heard the war stories....but this place needs serious work if they want to call themselves a high end hotel.  Here's my story....

    After a red-eye flight, I arrived at the hotel about 8 in the morning on a Sunday.  I had asked for early check-in and that my reservations be connected, so I was expecting to get right into my final room.

    I was offered a fitness room that supposedly had a treadmill and an exercise bike.  Sounded interesting as I would definitely use the bike.  I get to the room - its not a sports room as all - its a normal smallish room with a treadmill taking up all the space where a lounge chair would normally be.  No bike.  View of the HVAC.

    Back to the desk.

    New room - handicapped suite - not an issue for me.   Normally there is a good shower and a larger bathroom.   This sad room with a view of some weeds and railroad tracks was unfortunately on a maintenance corridor with paper thin walls next door as staff probably prepared their mops and got their cleaning supplies.  I finally put in ear plugs to try to take a nap.  Didn't help.  After an hour trying to sleep, I gave up.  Back to the desk.

    Ok - finally off to what sounded like a good room and on first look it is.  Nice city view and average size - larger than the fitness room.  I then walk into the bathroom - hair all over the floor.  I'm not too uptight about these things - people including cleaning staff and me shed.   ...but this is a crazy amount  - a quick scan reveals at least 15 hairs and the floor looks dirty.

    Off for a day out and gave them a chance to clean it.

    I ask the Concierge what she'd recommend for a day trip to cool off from the high 90's heat.  She recommended Glouchester.  After a 1 hr milk train,  I learned that Glouchester is an unremarkable industrial town.  My first encounter with a resident is someone trying to bum money off of me.  For all its glorious fishing history, it is now a pretty sad place - 1/3 are the shops are borded up, 1/3 are closed on Sunday, and 1/3 are completely uninteresting and it is as hot as Boston.  The only redeeming part of the visit is that I now know where fish sticks come from and after miles of walking I saw a fairly nice beach too late in the day to utilize it.

    Back to the hotel after now a two hour train ride to Boston (due to mechanical failure).  A sweltering day largely wasted.

    At the hotel I order room service.  I miss the 11 pm cutt-off so the choices are very limited.  I order the quesadilla.  It arrives as an unappetizing coldish lump on the plate with a warm beer.  It was worthy of being sent back, but I was too hungry by this point.

    In the am, I called the front desk to verify again that they had linked my two reservations as they had promised they had done the previous day.  I was checking only because all the other service issues suggested they might have screwed this up.  I was right.  After being on hold for an eternity, the reservations were once again linked.  If I had to change rooms, I probably would have looked into changing hotels.

    As I complete this review, it is almost 6 p.m.  I've been gone most of the day at the conference.  Upon returning to the room, it had not been cleaned.  I called an someone did come within 15 minutes.

    All this fun and more can be had for 350 dollars a night.  Sure they have the heavenly bed and updated decor, but for this kind of money you'd expect a vastly different experience.  

    I don't think this tool will let me give zero stars or I probably would.  Again, the hotel business is a hard business, but so far there have been many opportunities to delight me, or disappoint me or even recover from disappointment.

    So far the Westin Boston Waterfront is batting 1000 in the disappointment category.  Basil Faulty would be proud.

    There are lots of choices for business class hotels close to the convention center in this part of Boston - many of them cheaper.  I'd look at reviews carefully before you consider parting with your company's money at this particular hotel.

    ADDENDUM:

    Some other choice experiences you can have at this hotel:

    *  I am adding to this review from my cellular card.  The wifi isn't working again. It hasn't worked most of the week.  The general manager, David Connor, MBA  sent a cookie, a couple of berries, and a warm bottle of water to our rooms with a note throwing the wireless vendor under the bus.

    * It is 11 pm on my last night. I was at the confernce this am from 10:30 - 12:30 and left the room before two.  My room wasn't cleaned AGAIN!

    * My cards demagnatized 3 times during this trip.  I've travelled for work for the last 20 years and this has NEVER happened to me.  

    * There was no cream put in my room for the last three days. I had to go get some myself.

    I couldn't invent a worse 4 star experience.

    09/06/08 | Link | Rating: 1.0
    37. Erin M.
    Note: This is a review of the catering/event services only.

    My company recently held its annual fundraising gala at the Westin Waterfront and had a wonderful experience.  Although I was not with the company for the entire planning process, from my understanding and experience the staff was extremely accommodating and seemed to personally care for the event we were holding.  

    As a non-profit in a failing economy we needed to price things on the lower end of the spectrum and our catering and sound managers constantly took that into consideration.  Never did they push higher end things on us that we simply could not afford.  The Westin is expensive enough to hold an event and we just could not keep throwing money around!  

    On the day of the event there was a conference using the Grand Ballroom before us up until 1 pm and our gala's reception began at 6 pm.  That left us less than five hours to set EVERYTHING up.  Between our staff, the hotel staff, and our producer's staff we were able to get everything done seamlessly.  At no point was there a panic that something was not going right, things were missing, something was not working, etc.  Everything was going right.  

    The servers throughout the evening operated seamlessly according to the various cues we gave them.  We requested no service during certain pieces of our program out of respect of the speakers and they were more than able to accommodate and were extremely quiet when they did serve.  Many of our guests complimented the servers to us following the event because it is so rare to get through an event without massive amounts of clanging.  

    Sound had a few flubs, including playing the incorrect walkout music for our host, but unless you read our script you would never know that.

    The food (chicken and salmon) had mixed reviews.  No one said it was bad, but few raved about it.  I had some of the chicken and found it to be more on the bland side, but was still surprised at the quality considering it was still a banquet meal being served for nearly 600 people.  The hor'dorves apparently were phenomenal and the drinks were strong (guest had a LOT of those).

    We did not hear any complaints about parking or T-accessibility so it worked out for our guests and our staff did not have any issues getting to or from there at any point.  Overall, this is a great event space if it can fit within your budget.

    09/11/08 | Link | Rating: 4.0
    38. Maddy W.
    Stayed here to attend a conference at the BCEC. Check-in was easy even though the place was busy.. Room was nice, lots of comfy pillows on the bed, flat screen TV, pretty much your average sized hotel room. Didn't have a bad view, but wouldn't sell the room on the view we did have - sideways view of Logan, great view of sunrise... Thought the walls were abnormally thin, lots of hallway noise at night. Was not as quiet as I would've hoped. Ate breakfast at the hotel, was pricey, but good.
    Would stay there again for the location to the conference center, but it otherwise would not be my 1st choice.

    10/04/10 | Link | Rating: 3.0
    39. Krys A.
    Is it the "W" or the Westin? People have different names for it so I hear.

    About 2 weeks ago I had booked my stay at the Westin for NYE which I was celebrating at the Seaport across the street. We originally booked 1 room with a king sized bed. Well, earlier in the day on NYE my friend called to arrange for us and another couple to have adjoining rooms. In order to have adjoining rooms one of the parties would have to have 2 double beds and the other was going to have a king bed. We were nice enough to take the 2 doubles and give the other couple the king. We arrive at the hotel and have valet take park the truck for $42, ouch!!

    You are welcomed and greeted from staff the moment you drive up to the Westin up to the front desk. Beautiful lobby!! Such high ceilings and windows with lots of open space.

    At the front desk we checked in and the women confirmed we had an adjoining room etc. Great! Off to the elevators.... We get into our room, I throw my stuff down and start unpacking my NYE attire and then I of coarse start banging on the adjoining room door yelling for my sister to unlock it and open the other door .... *Crickets* ... So I bang on the door again and am yelling her name..... *Crickets* Hmph?? I call her cell phone and ask what room she is in. She was in room 922 while we were in room 927. Do the math,.. our rooms are NOT next to one another. We gave up a king size bed to have an adjoining room with strangers we would NOT be joining. We called the front desk to complain and they offered to move our room but by that time we were both all settled in our separate rooms. Instead we ran down the hall multiple times to each others rooms to get ready and pregame together.. The rooms overall are nice, I don't remember the comfort of the bed because I went to bed drunk and woke up hungover... but I slept like a baby. I didn't have a nice view out the windows, but its okay I was only there to sleep and party!

    The valet was very helpful getting us taxis. I thought it was kinda cool that the guy had a whistle and he'd blow it to get the taxi down the streets attention. I laughed because I honestly have no idea how anyone inside a car with rolled up windows a quarter mile away would hear that, but whatever works for you. LOL.

    I was very upset with the bed and room situation, so I called Monday morning and spoke to a Front Desk Manager Katelyn who was very pleasant. I told her about my stay and about a few other concerns I had. She deeply apologized and thanked me for providing her with feedback. She did give me something as an apology gift, so I thank her and the Westin very much. I understand NYE is a busy night, but you also want to get what you pay for.

    06/01/11 | Link | Rating: 3.0
    40. Leang E.
    I came here as part of my stay for a conference.  So internet was paid for by a vendor, but I didn't bring my laptop so it didn't really matter.  Work was paying for the rooms, but the discount didn't seem that great for as large as a group that this was.  I do think that the rooms were still kind of pricey.  Maybe this is the average cost of a hotel in Boston.  I mean because it is a Westin, the Heavenly beds help ensure that you should get a good night's rest.  The dual shower heads were pretty amazing as well. The service of the hotel is pretty good as well.  The receptionist let me know of the free internet access that was being provided and check in was reasonably quick.  I also locked myself out of my room, and security was able to let me back in with an ID check after I got my purse out of there.  The rooms that we used for the conference were very spacious.  My gripe would be that the food was just ok, being catered by the hotel.  I think the location is not too bad, being that the World Trade Center silver line stop was very close to the hotel.  I like that there is Starbucks, 3 bar areas, and a Irish pub built in.

    07/05/11 | Link | Rating: 4.0
    41. Eric C.
    I was unexpectedly stranded in Boston recently and Westin really came through for me.  It's primarily used as a convention center so it had ample availability in the middle of the snow storm which led to remarkably low last minute rates (89 / night) on spg.com .  Also for the budget traveler, it is a very easy walk from the t station (except in a blizzard).

    The hotel lobby was pretty spacious and clean as was my room.  The gym had relatively new equipment and well kept.

    The only knock on the hotel is that there is no airport shuttle.  They have a shuttle that goes downtown but not one that goes to the airport so travelers are faced with a $15 - $20 cab ride or a walk to the tee station.  Also, though not the hotel's fault, the bar that's attached to it only has directTV.  This is perfectly fine in any environment except a snow storm in which case if you want to go grab something to eat, you get to stare at static while you do enjoy your meal.

    28/12/08 | Link | Rating: 4.0
    42. Yiling W.
    Good Westin. Stay.

    There's just something about the Westin chain that I like: I think it's a guaranteed certain level of quality with respect the cleanliness and newness of facilities and bathrooms, and comfy beds. Their kiosk in the lobby had annoying settings on it that prevented me from getting my boarding pass from Jetblue (it did not play well with Adobe Reader), so that was annoying, and could only be resolved by getting to the airport early, but otherwise this one's a nice (albeit big) hotel, with the requisite Starbucks on the bottom floor, and gym on the mezzanine. I suppose the pool was surprisingly small compared to my guess from the luxurious-looking photo online, but maybe that's just me. A Silver Line T stop is right next to it too, so you can skip all the cabs outside the door if you're so inclined ($15 for a 7-day pass as of this date).

    23/10/09 | Link | Rating: 4.0
    43. David G.
    Stayed here when it was brand spankin' new. The location leaves something to be desired. Since it's far away from the city core, it's actually pretty tough to catch a cab. I had a heckuva experience trying to get one for a client dinner (the hotel concierge ended up messing up, and I ended up being late for the dinner). It's not that easy of a walk to public transportation either, especially in the winter months.

    That said, the hotel was pretty apologetic about the cab issue, and I got 10k SPG points for the trouble, so you can't say they don't care.

    05/02/10 | Link | Rating: 3.0
    44. Jenn C.
    Great hotel and great price.  Not much of a view from my room, but great room service food.  Also very discreet, I did not leave my room for 3 days and I was totally comfortable.  Very comfortable bed and I managed to get complimentary Internet because they were having some difficulties.  Very clean bathub which is very important to me, I enjoyed the hotel.

    Also, I had the cleaning ladies clean while I make business calls and I saw her clean everything including the tub.

    08/05/09 | Link | Rating: 5.0
    45. Dave N.
    I stayed here with my girlfriend this past Memorial Day weekend and loved it.  The people who claim that this is far away from everything are ridiculous.  You are a 5 minute walk away from the Silverline (which leads into South Station) and a 10 - 15 minute walk away from South Station (Red Line) which connects you to everything.  Plus, there are always a constant row of cabs there that will gladly take you anywhere in Boston.

    Room was really nice as was the restaurant we went to inside the hotel (MJ O' Connors).  Amazing clam chowder.  Pool area and gym were really nice as well.  

    Was this the best hotel I've ever stayed out? No, but really hard for me to complain about a single thing with the place.

    13/06/10 | Link | Rating: 4.0
    46. John S.
    If you are going to the Boston Convention Center, then the location is the best feature of the Westin. If you are not going to the Boston Convention Center, then you have no reason to stay here.

    I was in one of the Westin convention rooms for a meeting, and the hotel handled it well.  The meeting was catered, and the food (chicken sandwiches, veggie wraps, brownies and salad) was above average for a corporate off-site.  There was a server on hand to refresh trays and clear plates.

    Overall, the decor of the lobby and public areas were clean, high-ceilinged, and nicely appointed.  The "we're attached to a convention center" vibe, characterized by an easily accessible Starbucks and restaurant that caters to business travellers, is going strong.

    17/04/08 | Link | Rating: 3.0
    47. Wendy T.
    Really this place gets a 4.5!
    Let's start with check in. Arriving in Boston around 10:30am, knowing that we would unlikely be able to check in so early, I was prepared to sit in the lobby and entertain myself until a room was ready. When we finally arrived at the hotel around 11am, they didn't have any other King size bed rooms available, the husband and I have to have a minimum queen size bed because we're not small people! When we informed them we had to have a king, they offered us a handicapped room, which we took, as long as it wasn't being taken from someone who actually needed it. She assured us we would be ok. So we checked in immediately! Yay, cause I'm tired!  The lobby, restaurants and rooms are all gorgeous and very nicely decorated! The staff was amazingly helpful and nice. The enclosed walkway made it convenient to get to the BCEC - husband was attending a conference there. The ONLY downside and the reason they got 4.5 stars is the location to historic and other Boston sights. I guess that's the tradeoff for being next to the convention center.

    13/05/10 | Link | Rating: 4.0
    48. EricaLynn J.
    This area of Boston is almost like its own little community, and it is situated away from the hustle and bustle of Boston's city life, so if sightseeing and shopping is on your agenda, this would not be the best hotel for you.   To access those, you'll likely pay an expensive cab fare or at the very least, make use of a few different forms of public transit, including the oft forgotten Silver Line.  

    The Westin, specifically, is a tidy, well-decorated, and very large hotel.  It's a popular spot for conferences, and it would be surprising if, during your stay, you did not see a fair share of people walking around briskly with nametags, or lounging on the lobby couches discussing the day's conference events.    

    The rooms are pretty decently sized and have some great amenities, including what they call "heavenly beds" (they *are* quite comfortable!), good shower heads with excellent pressure, high definition televisions, and wifi.

    The conference rooms and reception halls vary in size to accommodate mostly any need;  I attended a wedding as one of over four hundred guests, and we all fit in the hall comfortably.

    Room service was slow to arrive but food was decent and the menu had something for everyone, even though kind of small.  

    Not highly recommended for a romantic getaway or for people who are really looking to experience Boston.

    22/06/08 | Link | Rating: 3.0
    49. Krsna V.
    I stayed here for 5 nights when visiting Boston for a conference. My key would not work on the first day. I had to go downstairs and ask them to give me another key. The front desk said it may be because I kept the key close to my credit cards. So, the next day i put the key in my suit pocket and nothing close to it. Same problem. This problem happened everyday.  is very frustrating when you come to your room on the 10th floor at 11:00 p.m. and have to go down to the lobby because you cannot get in.

    Other than that, we had to call for room service to make our bed everyday. We used to leave the room around 9:00 a.m., come back around 7:00 p.m. and the bed would not be made. What kind of a service is that?

    The one star is for the convenient location.

    11/06/07 | Link | Rating: 1.0
    50. Adrienne T.
    I was so NOT impressed. This place hosted an event for my work, and so we stayed overnight.  First of all, the place has such high ceilings that it feels cavernous and impersonal, and the lobby area is damp and cold. Brrr.  There were only 2 people checking in guests- not nearly enough staff for this task.

    Room was average, bed was nice and comfy.

    Tried to reach front desk to ask for late checkout, but phone kept ringing and ringing, finally Room Service answered and said they had reported to management that the front desk wasn't picking up its calls.

    Room service was good and quick, BUT- a CAN of Pepsi for $3.75- isn't that illegal?

    There's only one restaurant in this whole big joint, and a Starbucks. There is no place to walk to get food.  You are at their mercy- hence, the $3.75 cans of Pepsi.

    I heard horror stories about the fire alarm having gone off the night before we arrived, by some coworkers who checked in a night early.

    I would NEVER pay out of my own pocket to stay here.  BIG DISAPPOINTMENT!  BOO! HISS!

    06/11/07 | Link | Rating: 1.0
    51. Melissa O.
    I stayed here for a conference that took place next door. Super convenient in that regard, but not for most else.

    It is such a pretty hotel. The lobby and rooms are gorgeous. The cleaning staff is great; they were really flexible with us in the room at weird times.

    Minus 2 stars for the other staff I had to deal with...

    I originally booked the room to share with one other person, but a month or so before, I called to explain that there would be 3 of us and to reserve a cot. "I can't change your reservation now," he told me, "but you can request a cot when you check in."

    When I arrived at the hotel, there were 2 or 3 people staffing the front desk, and each were having involved conversations with the people they were helping. I stood there for at least 5 minutes waiting for someone to help me... Those 5 minutes felt like an eternity.

    Knowing my roommates already checked in, I didn't bother requesting a cot, as I figured they would have. When I got to the room and spoke to them, they told me that the hotel doesn't even _have_ cots, and that it is, apparently, against the fire code to have one in our room. Why the person I spoke to over the phone a month ago didn't mention that is beyond me.

    One evening it was too cold and slushy out to venture for more exciting food, so one of my roommates and I decided to go to one of the restaurants in the hotel. Before we made a reservation, knowing it was going to be a pasta buffet, I asked if my friend could order something small off the menu, rather than get the buffet. "Sure," she told me. You know where this is going...

    Of course, as soon as we sat down we asked for the menu. The hostess told us it was "Buffet only" tonight. Oh really? Why didn't you say that when I was making the reservation? (And the food at the restaurant? It was just leftovers from the luncheon that was held downstairs... and I attended that day. Lovely!)

    Perhaps their policy is to always say "yes" -- regardless of whether or not they plan to fulfill your request.

    24/02/10 | Link | Rating: 3.0
    52. Ty R.
    Rooms are typical hotel rooms.  Bed is very comfortable.  Shower is above average with the double heads.  Fairly clean.  Location is only good if you want to explore the wharf (ie. restaurants) or you have a meeting at the convention center (right next door).  Fairly noisy at times.

    25/06/12 | Link | Rating: 3.0
    53. Gina N.
    Great location if you're attending a conference @ the Boston convention center, as it is right next door. It's located right by the pier, and across the street/bridge to the train station. The hotel is huge, w/ various amenities. There's a nice bar as you walk into the lobby, along w/ 2 restaurants, a business center, and a nice pool & gym. Our hotel room was gorgeous..a very modern feel equipped w/ a huge plasma tv, w/ one side of the room being a huge glass window overlooking the water. Just like one of those u in a magazine.

    We also paid a great price, considering how expensive hotels were out there.

    16/02/08 | Link | Rating: 4.0
    54. Athena T.
    Walking into the hotel - my senses were immediately awakened by a refreshing, crisp scent of magnolias (I remember this growing up). I walked up to the contemporary registration desk and everyone was so happy and friendly. I loved their name tags - the representative's passion was written underneath their name. For example, the rep who assisted me was "Alexandria" (protected name) and her passion was "writing". I thought it was very clever and it struck a conversation between us because it sparked a sense of intrigue which eventually turned into interest. great marketing by adding that personal touch.

    The entire place was nicely laid out architectually. It certainly aligned with the right feng shui. The elevators and hallways were clean, and the rooms are fantastic. Everything was nice and lined up to a tee. I felt as 'homey' as one lonely traveler  could feel (think "Up In The Air").

    This place is pricey, but definitely well worth it if you are coming into town for a convention at the Boston Convention Center which is right next door.
    The bars and restaurants are class A. The only downside is that you'd have quite a walk from any other civilization in the city. If you're seeking nightlife, this isn't the area. If you're looking for good food, go to the North End - great original Italian food wtih a European neighborhood feel.

    03/10/10 | Link | Rating: 4.0
    55. Greg S.
    The area is called "The Waterfront"; and the hotel has a peek of the water from certain areas, but it is not directly on the waterfront and there is no way to access the waterfront as the name implies.

    Nice, new, modern, hotel located within an easy commute of the touristy part of Boston right next to a convention center and about a $10 w/ tip taxi ride from the North End, Gov't Ctr. The beds are indeed "Heavenly". I literally fell asleep as soon as my head hit the pillow. The housekeeping could stand some improvement. If you look closely, you can find several areas where they "missed a spot".

    The doormen and bellmen were very pleasant and upbeat. Ironically, it was the concierge and front desk personnel who were not.  The front desk clerk - a young, tall, brunette, sounded like she had marbles in her mouth and reminded me of one of the adults from the cartoon Charlie Brown, who always sound like "Woonk, woonk, woonk, woonk, waaa".  She acted like she was doing us a favor by giving us a "city view" room.  We could see the tops of some buildings, but it was obscured by the mammoth convention center next door. The concierge - an older, blonde woman with typical Bostonian attitude (I grew up close by, so I know) - acted as if she was in pain. She forced a smile every once in a while during our several encounters, but was never displayed a true "I'm happy to be here to server you" type attitude.

    There are just enough eateries and bars, including the iconic Starbucks,  so that you don't have to forage for food. The macaroni and ham dish at MJ O'Conner's- an Irish pub was delish and reasonable prices as was my dining partner's seafood dish.  

    I can see how this can be hit or miss as several reviewers have pointed out, but overall we enjoyed a very pleasant stay.

    02/08/11 | Link | Rating: 4.0
    56. Pamela S.
    The hotel was nice as Westin's usually are.  Great beds and clean rooms.  It was a little out of the way but still easy to get into town.  They told us parking was 42 per night but, lucky we turned in our rental car since we know it is easy to get around Boston.  

    We had a wonderful view of the City from the 11th floor.  

    The room service menu is really poor compared to most hotels.

    04/06/11 | Link | Rating: 4.0
    57. Carolyn M.
    Everything looks closer on a map.... My family and I ended up at the Westin Boston Waterfront due to Hurricane Irene (our originally booked downtown hotel wasn't available).

    Someone on Yelp wrote downtown is a "stone's throw" away.
    Maybe....if Godzilla throws the stone. Downtown is a good 20 minute walk.  Something to consider if you have young children. The walk on Summer Street passes over the water and the views of downtown are picturesque. But I digress.

    I thought the hotel was clean, well designed, modern and comfortable. The beds were ever so comfy and the pillows were plentiful and of two different densities (firm and soft). Our room was nicely sized.  I liked that there were six elevators (no long waits). The indoor pool and whirlpool helped us unwind after a long day walking.

    I also came to appreciate the quiet location of the hotel. After listening to  horns honking, sirens blaring, trucks roaring downtown, it felt  restorative leaving the chaos and heading back to a quiet place.

    The hotel is close to the Black Falcon Cruise Terminal. We enjoyed seeing a cruise ship, Norwegian Dawn, dock.

    Seaport Blvd (the true water front street) is a five minute walk from the hotel. Lots of dining venues as well as the Bank of America Pavilion. (On a whim we bought tickets to a Sara Bareilles concert!) The Pavilion might offer a good night-time activity for business gatherings.

    Come to think of it, I like the location of this hotel. It's within walking distance of the Aquarium and Boston Harbor, public transport and taxis abound, and you'll see views of downtown you can't appreciate from...well, downtown.

    03/09/11 | Link | Rating: 4.0
    58. Beatrice E.
    I really, really like this hotel. I stayed here with my mom when she went on a business trip and I enjoyed my stay.

    We arrived significantly earlier than expected, but they were able to accommodate us despite that. Unfortunately, the only available room had only one bed, so that was a downer, especially since my mom's coworker was by himself and got two beds. It's OK though--the bed lives up to its "Heavenly" title.

    Our room was very clean. There were no missed spots or anything. The bathroom was amazing, the water pressure was great considering it was a hotel. I felt like I was in heaven in the shower.

    Room service was also good about not interrupting us or rearranging things too much. I liked that.

    No waterfront view, so that was deceiving.

    24/08/11 | Link | Rating: 4.0
    59. Michael S.
    This is a great convention hotel. Connected to the Boston convention center, The Westin Waterfront it was about a 5 min walk to the hall. Overall the staff was very friendly and helpful and room service was very quick and tasty.

    I will gladly stay at this hotel again.....

    27/08/11 | Link | Rating: 4.0
    60. Karla C.
    I stayed here for a conference that took place next door at the convention center.  All staff I encountered were incredibly friendly.  I had drinks and meals at two of the four bars/restaurants - all had very friendly service and good quality food/wine and good selections.  The proximity to the convention center is ridiculously good - you basically take a skybridge at the mezzanine level to the convention center and you're there.  I used the fitness center, which I found to be well-equipped and clean.  I never had to wait for a treadmill or equipment.  I took advantage of Westin's "skip housekeeping for a $5 voucher" and used the coupon to get a "free" latte at the Starbucks in the lobby each day.  Bed was AMAZINGLY comfortable.  I stayed on a SPG preferred floor.  I have nothing but good things to say about the accommodations, location (walking distance to waterfront and connected to convention center) and friendliness/competence of staff.  It was a bit pricy so probably wouldn't stay here on my own dime but would definitely stay here for business again.

    25/06/13 | Link | Rating: 5.0
    61. Dana B.
    The hotel itself did not disappoint.  The lobbey was beautiful, our room was a decent size, the bed was large and comfortable and they had the DUAL shower head.  Seriously I love the dual shower head.  We were only in town for a short 40 hours so we didn't spend a lot of time in the hotel.

    Thanks to a deal with hotwire we scored the room for pretty cheap.  But next time we are in Boston we'll be picking a hotel that is more in the thick of things.  I felt like the hotel was a bit out of the way but in reality it was only about a 10-15 minute taxi ride to get to the areas we wanted to visit.  There are a few other hotels and the convention center in the immediate area, but that is about it.

    10/01/11 | Link | Rating: 4.0
    62. Ray H.
    I was surprised to see such a great lobby when I arrived and was politely greeted by their staff. Front desk manager at the time was very proficient in getting us checked in quickly.  Room was nicely sized, newer amenities, and the rooms were quiet.  MJ O'Connors downstairs is also a great addition since you can go down for a drink (or three) and eat without having to leave the hotel.

    06/08/12 | Link | Rating: 4.0
    63. E. M.
    Doesn't feel as luxurious as the Westin Copley, but comes in at the same price point.  Definitely an extension of the BCEC next door and as a non-convention goer at the lobby bar around 5:30, I was basically told to expect a madhouse when the convention got out, and that's what happened.  Suddenly the vacuous lobby space was filled with lanyard wearing loud lumber industry men...  Sure, it's a convention hotel.  You'll pay convention prices for parking.  You're in walking distance to the waterfront area restaurants and the ICA, which is nice.  The fare is Westin standard.  The cocktails were good. The room was clean, the view was of the entirety of downtown Boston and Southie's industrial sprawl.  Definitely not an area to stay if you want to feel connected to a vibrant "scene" but a perfectly comfortable place to get some work done, have a relaxing swim, and watch some great cable.

    24/08/13 | Link | Rating: 3.0
    64. Mireya V.
    I really love the Westin. They have deliciously comfortable beds, heavenly showers and delightful bath scents! The hotel itself was really modern and the smell of tea tree soap permeated the entire lobby! They staff was nice enough to hold our bags for us while we went out to breakfast and when we came back, offered to check us in a couple of hours early.

    Overall, we enjoyed our stay. However, there were a few mishaps that occurred during our visit...

    Mishap #1: A member of the hotel staff walked into our hotel room while we were napping. He said he was there to clean the windows but he didn't realize someone was in the room. SCARED the bejesus out of us!

    Mishap #2: I noticed that the shower heads didn't move which resulted in water hitting the wall and spilling out onto the floor. We wasted quite a few towels just cleaning up the puddles off the floor.

    Mishap #3: We called the concierge and told her that we wanted to go to Cape Cod for the day and she told us we needed to take the bus to Wood's Hole. Coming to find out, $200 later, Wood's Hole is in Martha's Vineyard, not Cape Cod. If I wanted to get lost and be out $200, I wouldn't have needed the help of the concierge for that! I could've done that myself! I was NOT a happy camper!

    12/08/11 | Link | Rating: 3.0
    65. Jaclyn S.
    The Good:

    Very clean, well-lit room with lovely beds. Everything in there felt bright and fresh. The bathroom had an anti-fogging mirror, although something about the lighting distorts the look of make up so best to do it in the other room. The shower was terrific, heavenly indeed.

    The front desk staffers are friendly and efficient. I lost my cell phone in one of the ballrooms and it appeared at conference registration.

    The hotel layout is easy to navigate - wonderful when you're rushing between rooms for conference panels.

    There is a kiosk that prints out boarding passes so you don't have to pay the business center a whopping $1 per page.

    The Not So Good:

    Hello - the business center charges a whopping $1 per page (baseline!) for printing!

    The mini-fridges are not cold. Barely colder than room temperature. But I should point out that the front desk staff told me this would be the case and offered to send up a proper fridge if I needed to store things in a cold environment.

    We asked for extra toiletries to be sent up, since we were a bunch of girls staying in a room (all properly booked, paid and accounted for, natch). We received two shower caps and a sewing kit - no shampoo, conditioner, or body wash. We were unable to communicate to the front desk that it is difficult to wash with needles and thread.

    Overall, a solid choice and a great rate for the conference. I'd be happy to do business at the Westin again.

    07/06/11 | Link | Rating: 3.0
    66. Jack W.
    This is a CLASS 5-star venue with one of the warmest and most friendliest staffs anywhere in the world. Restaurants serve excellent food. Any time you have a problem a staff member is there helping you. The only complaint I have is that they keep the common areas in the hotel too cold.

    09/11/12 | Link | Rating: 5.0
    67. Carl S.
    Overall it's very nice hotel.  Pleasant stay, plenty of space, a heavenly room with heavenly soap, tv service, shower heads etc.  They sure do  love the word "heavenly" at this hotel.  One negative, Wi-Fi not free in the rooms but free in the lobby.  Other than this horrible mistake, I definitely recommend this hotel!

    06/08/11 | Link | Rating: 4.0
    68. Sylvia Y.
    For anyone who is going to attend a convention at the Boston Convention center, this place is the best place to stay.

    The hotel is connected to the convention center.

    Parking is $35 a night (self park). WHAT?

    NO free wifi. :( fail.

    BUT. they have a really clean hotel + rooms.

    AND great service.

    :) those two things make me very happy.

    Also their beds are really comfortable. OH! they do have refrigerators. A must for me when I travel, as I like to have fresh fruits while I am traveling.

    They have starbucks downstairs, and 2 restaurants. One is a casual irish bar.restaurant . one is more of a fancy restaurant.

    Great concierge service, their bell staff is awesome. Housekeeping is the best of the best :)

    28/05/11 | Link | Rating: 5.0
    69. H. S.
    A decent hotel in a pinch, but very business/efficient decor.  It's great if you need easy access to downtown or the convention center, but this location definitely lacks the old-world charm of a Back Bay / Downtown Hotel.  Everything is clean, new and the staff is friendly, but there is a real lack of ambiance, just based on the scale of the place.  The hallways are labyrinthine and somewhat confusing, because large sections of rooms are removed from the logical numerical order.  Outside the hotel, you feel as though you're staying on a concrete island. Not many shops or restaurants in the immediate vicinity.  Things look close on the map, but you need to walk all along the very unattractive exterior of the hotel for 15 minutes or so, until you find a place to eat outside the hotel.  
    ---There are no stores nearby other than the hotel gift shop where sodas are 3 dollars a piece.
    ---No mini-bar in the room or vending machines in the hall either, so you need to go all the way to the lobby for a drink.  
    ---As others noted, you can hear everything in the hall, on the floor above you and in the room next door.
    ---Wifi is wildly expensive in the room
    ---Lousy shampoo and bath products

    The only positive is that there is Starbucks Coffee in the room to use in the personal coffee maker and a Starbucks in the lobby.  The staff is also very accommodating and personable.

    However, the Marriot Renaissance on Liberty Wharf, a far better hotel in every way, also has a Starbucks in the lobby.  I suggest you make your reservation there.

    07/06/13 | Link | Rating: 3.0
    70. juan g.
    Seriously if I am already paying $200+ bucks a night do you think it makes sense to still charge $32 for overnight parking and another $16 daily for internet?

    Your place is not so nice to merit these kinds of prices. Just seriously overpriced with a touch of price gouging.

    Nice looking place, don't get me wrong. Just do yourself a favor, use the $150 you save a night plus parking and internet cost and go to some decent motel and use the money on something else.

    24/03/11 | Link | Rating: 2.0
    71. Richard B.
    Their pub, M.J. O'Connors, features lobster rolls and chowder that is the bomb.  Too bad the service is very erratic.  Perfect if you are in town for the convention space. Just plan on a long wait between dishes.

    06/10/11 | Link | Rating: 3.0
    72. James M.
    I've stayed here twice and probably wouldn't have stayed there a second time if it wasn't for work. It's an OK hotel but their marketing doesn't match the rooms. The chair had stains on it and the tub had hairs in it when I arrived. Also, if you're looking for a convenient location, don't stay here. It's about a $12/way cab ride to downtown and at least a mile from the nearest subway. However, I will say the business conference was good (rooms, food, facilities). For a conference, I'd recommend, but not for a vacation.

    11/03/13 | Link | Rating: 3.0
    73. Stephen R.
    Rooms are awesome and service is outstanding.
    Food is good and the bars are great.

    But not close to alot of social type of venues. Great for conventions

    29/04/10 | Link | Rating: 4.0
    74. C K.
    Not a bad hotel but it's the small things.

    - Had booked a high floor room with a view, got a 4th floor room (their lowest floor for rooms) with a view of some concrete.

    - Walls were extremely thin. Could tell when the folks next to me talked, took a shower etc.

    - Shower had the pressure of moderate rainfall, ie. not very good.

    - Wifi is expensive.

    - Conference rooms are very far apart and vary a lot in size and design. Seem to be designed poorly and as an afterthought.

    - The hotel in general suffers from poor design of the lobby areas.

    - Some cheapness evident in terms of quality of items in room, giving $5 off for no room service. Not very becoming for a hotel that charges 200+ a night.

    - TV was terribly designed. First five channels were pay and you had to scroll thru those. Several channels didnt work. No HBO.

    - Not a good location.

    Good parts:

    - Customer service is very good - polite and helpful.

    - The morning restaurant has good food (but of course, overpriced). And the staff there is very good as well.

    - The Starbucks coffee in the room was absolutely amazing. No, really. It sounds silly but worth mentioning, it was that good.

    30/03/13 | Link | Rating: 3.0
    75. Ali M.
    Always a good experience at this Westin. Friendly staff and very accommodating. Stop making guest pay for Wi-Fi and I will move this Westin rating to 5 Stars.

    27/04/13 | Link | Rating: 4.0
    76. Melissa M.
    I had a 99 dollar coupon for this hotel, so I decided two use it a day before it expired, which coincidentally was my ten year anniversary of courting bliss with my fiance.

    I found the hotel lobby to be really nice, light, fun, kinda exciting -- if you can say a lobby is exciting.  The lobby is huge.  The staff was welcoming.  We were only here for less than 24 hours and most of it was spent being tourists in our own city so I can't report extensively.  But, I can say they had a nice enough room, it was almost clean save for some dust on the black marble(?) countertops over the sink and there was that creepy lil hair in the bed -- I always check the bed on arrival.  But, other than that, the place was clean.

    The sheets though, were ROUGH!!!  I am really sad and surprised about that.  It was very unfortunate to sleep on rough almost sandpaper-esque sheets.  That is the one thing that really gets me.  I don't understand how hotels -- like the Westin, which is a HUGE chain of hotels could not spring for some actual comfy, soft sheets.  

    Anyway, the room overlooked the tops of buildings -- we were on the top floor, and it looked at the back of the financial district.  Nothing breathaking about that.  If you craned your head and turned your neck to the right you could see a bit of the water - but it was absolutely nothing to write home about.

    The hotel is situated a hop from the financial district and a hop from the waterfront.  It's a hop and a skip from the north end.  We took a cab from the north end back to the hotel as were were celebrating a bit too much and were drunk.

    I slept horribly the whole night.  I was woken up by a baby crying at 12:45am and woke up every 30 - 45 minutes until I finally emerged from the scratchy sheets around 8am.

    I did not sleep well and I'm blaming the hotel.  They need to make their doors not SLAM shut as that what kept waking me up. I'm a light sleeper but when I'm drizzunk I normally pass out until the next day.  This did not happen due to to the itchy sheets, SLAMMING doors, baby crying and in general, complete discomfort from the itchy sheets.

    The next day we had the overpriced breakfast buffet.  All hotels have overpriced food.  The breakfast buffet was eggs, blah blah blah, sausage, bacon, cereal, you know BREAKFAST. The service was nothing stellar since they probably know they are not getting a huge tip since we serve ourselves.  The orange juice was SIX bucks and tasted like it was expired and/or from concentrate.

    I don't think I'll be back.  I was going to give three stars but the issues of cleanliness really bothered me -- and the sheets.  My god.  The sheets.  Aaaand, they did have a "rain" shower -- which was appreciated, but it's really too little too late.  

    If you are looking for a hotel near the financial district/waterfront and can stand to sleep on itchy sheets then book a room.  But, make sure to check the bed!

    12/09/09 | Link | Rating: 2.0
    77. Rico I.
    Ok - Had to move rooms because of loud AC system. Great staff - friendly and accommodating.

    06/04/13 | Link | Rating: 4.0
    78. Jim T.
    Super solution for attending a convention next door.

    Room was clean, staff was accommodating I would definitely stay here again

    09/11/11 | Link | Rating: 4.0
    79. Jes. C.
    I wanted to like this hotel.  I really did.  I was so impressed with the speedy check-in process, the condition of the room when I first entered, the Heavenly bed (it really is!) and the Heavenly shower (amazing!), unfortunately, I wasn't happy with the overall experience.

    I was there working a conference that took place in the hotel.  We were the behind-the-scenes folks and, as far as I know, none of the problems we experienced were evident to the customers.  The problem is that we still had to deal with all of the issues caused by the hotel and staff.

    There is a severe lack of communication among the hotel staff here.

    The networking folks were unavailable to us.  The day before the conference, when we were supposed to be testing equipment and making sure we were ready, the network folks were completely unavailable, and those who made an attempt failed miserably.  Our talented team of IT professionals wound up cobbing things together just so we could make our servers work.

    The kitchen staff were decidedly unhelpful when it came to my food allergies.  When I explained my food limitations, they decided to bring me boiled whitefish and steamed, unseasoned vegetables.  Despite the fact that they were serving buffet-style food that could easily have been altered to meet my restrictions, they brought me something entirely different and unrelated and made me feel singled out in a bad (and bland) way.

    The front desk staff was hard to get a hold of when calling from the room.  They also put holds on my credit card for things that should not have been held, including my in-room internet access, which was paid for by my company as part of the conference.  This caused me financial stress, which I was unable to resolve with the hotel staff.  I had to make arrangements with my bank.  They were largely unwilling to accept that they made a mistake and completely unable to remedy the situation.

    The concierge was not knowledgeable about the Boston area.  Whatever questions we had were better answered by one of our group (I visit Boston from time to time and other team member lives in Brookline) and we had better information than any of the concierges we encountered, who worked solely from the pamphlets available next to the concierge desk.

    The restaurants are extremely pricey.  Unless it's fresh-squeezed, I refuse to pay $8 for a glass of orange juice, but that was the going rate.  The cocktails were cheaper than the breakfast beverages.

    For an upscale hotel with a high nightly rate, they offer little incentive to go back.  The bed and the shower were, truly, amazing, but all the other promises fell flat.  They do have a better in-room cable package than most other hotels, but good cable used to be standard, and in an upscale hotel like this, I consider their cable package acceptable, as opposed to good.

    I would prefer not to go back to this hotel.  They need some mystery shoppers or something to come in and point out the myriad of problems that they have.

    01/09/11 | Link | Rating: 2.0
    80. Sam M.
    I stayed here as guest this past St. Patrick's Day for an awesome price under $180. I think this is a good place to stay if you're in town on low key business.  It's a good blend of comfort,  dining and entertaining that suits every budget.

    My room was great, the beds amazing, and the toiletries impressive.  Easy in room check out as well.  

    The have several bar and dining options from what I'd consider overpriced to the reasonable Starbucks which the hotel allows to serve sandwiches.  The City Bar and O'Brien's Tavern always seems to have a steady flow of people enjoying themselves at the end of a business day or start to a night of partying.

    The location is next to the Convention Center which is good for a business traveler but far from everything if you are looking for attractions. It's walkable though but tad tedious.

    05/05/12 | Link | Rating: 4.0
    81. Madeleine H.
    The short version: Most of my disappointment comes from knowing this is a Westin.

    The longer version: I stayed here as part of a larger convention this past weekend. The staff were always friendly and accommodating, if at times a little thin (I checked in early, but when the majority of attendees arrived there was an absurdly long line and only two people staffing the check-in desk).  When my friends and I arrived at our suite, it was barely that -- merely two adjoining regular rooms with the bed taken out of one and replaced with a pullout couch was unmade, and it took four hours and three phone calls to have sheets delivered (they finally arrived at 1 in the morning). If there is a "Front Desk" button on any of the three phones in our room(s), I failed to find it.

    The dual-head shower was awesome. The gym was small, but suitable for my purposes. The "heavenly bed" left me wishing I could have brought my own mattress with me. The entire hotel was COLD. I mean, yes, it's January in Boston, but come on. You'd think they'd have this whole winter thing down by now.

    Speaking of Boston, the location was a bit out of the way of the downtown (a five minute drive to Faneuil Hall, but I would have rather walked), and despite my east-facing room on an upper floor, the supposed waterfront was nowhere to be seen.

    Overall, if this had been any other hotel, I would have been happy. 5 stars, with a possible deduction for the sofabed incident. But I didn't stay in just any hotel, I stayed in a Westin. My expectations are a little higher for nice hotels such as these, and it's not like I don't have other experiences to compare this one to. Luckily, I paid a good rate, and that discount for that convention's weekend I'd stay again, but for any other time, I'd stay away.

    19/01/11 | Link | Rating: 3.0
    82. Jake H.
    So many people were wowed when I said I'd be spending a week in a Westin. Having never done so, I had no expectations going into this experience, so it's worth noting how I still came out disappointed.

    First of all: I don't know if this is a new cost-cutting measure, but tucking in a normal top sheet instead of a proper fitted sheet looks sloppy and worse, it doesn't stay tucked in, so you end up half on a sheet and half on the matress.

    Secondly, the water pressure in their sinks is abysmal. They give you the standard bar of soap with your room service, but there isn't enough water pressure to rinse it off. I found it easier to go down to the lobby or conference bathrooms and wash there; at least then I wouldn't be scrubbing soap off my fingers.

    On the topic of room service goodies: there wasn't anything notable about them. Soap, tiny shampoo, & tiny conditioner, the same you get at Motel 6.

    If you're there for a conference the layout is confusing. There are two levels of ballrooms on one side of the hotel and three levels on the other side, but you have to pass through the narrow lobby; there's no other way.

    Lastly, if you're coming from the airport, you will see on a map that the hotel is only a mile or two away. Now, you get absolutely zero airplane noise, however, you do get robbed when you try to take a taxi between the two.

    I called the hotel once I got to Boston to clarify if they had a shuttle service or if I should get a cab. They told me the only way was to get a cab, which costs $20! I'm not kidding when I say the cabbie has to get out of the airport, go through a tunnel, and pass through a handful of lights to get to the hotel, and they have the nerve to charge a $7.50 service fee.

    My point is this: the cab fares were not the Westin's problem, but their explanation that the only way to go was in a taxi was. You see, the Boston Silver line bus goes from the airport to a stop next to the Boston World Trade Center, which is just a brief walk from the hotel (via elevator access or stairs). This bus is FREE and takes about 25 minutes to cover the distance. Why the hotel didn't suggest this at all is beyond me; the bus has been running for at least 6 years.

    Overall, you get a lot of mediocrity for way too much cost. I paid the a special discounted conference rate but still paid more per night than the entire week's stay would cost at the aforementioned Motel 6. I won't stay here again.

    30/10/12 | Link | Rating: 2.0
    83. Jeff L.
    HOLY CRAP!  (read on...)

    The hotel is well maintained and centrally located to many of the local points of interest.

    flat screen tv, ipod dock all standard.  
    $32/day parking stung a little bit.

    HMMMM, WHY DOES THIS ROOM SMELL KIND OF FUNKY?

    a giant dukie left in the toilet upon our check-in deserves negative five stars.

    Yes, a dukie.  a log, a poop, a floaty, a crap, piece of s**t...

    07/10/11 | Link | Rating: 1.0
    84. Nyota W.
    The hotel's location is great- close to the airport without feeling like you are sleeping on the runway,  walking distance to the harbor and convention center. But for me, the true winner honestly is the Heavenly everything! I love the Westin chain. Those Heavenly beds are amazing and the heavenly shower is pretty dang cool too! This location is no different. Just heavenly:-)

    06/04/12 | Link | Rating: 4.0
    85. Brian B.
    I attended a company event held at the hotel this past weekend and would highly recommend you NOT have your event here.  
    1) They charge a minimum of $12 for a bottle of beer at your event while only charging $7 in the bar off the lobby.  
    2) The food was marginal at best
    3) the set-up for validated parking is the worst... I got stuck with a $33 bill for just over 3 hours and they refused to even discuss reimbursing when everyone attending was suppose to be covered.

    This is so surprising considering all the great events I have attended at the Westin Copley.  Clearly there is a management problem at this specific hotel.

    23/01/12 | Link | Rating: 1.0
    86. Jed W.
    The Westin is one of those fancy hotels that constantly reminds you how fancy it is by charging ridiculous prices for everything.  Need wireless to work? $13-18 per day (depending which speed option you choose).  Want food? Saucity, the hotel resteraunt that does breakfast for them charges $23 for a breakfast buffet with fewer options then most free hotel breakfast buffets.  

    Sure the hotel lobby is pretty, so what?  The rooms are unremarkable, the bed uncomfortable, and the prices ridiculous.  

    For the second half of my stay in Boston I switched to the Marriott Courtyard.  Free wifi, a better bed, minifridge in my room, and a better breakfast for $100 less a night once fees were calculated for both places.  That's not even a contest which I'll stay at next time.  The Westin should be embarrassed.

    12/11/11 | Link | Rating: 1.0
    87. Chris M.
    cool space, next to a convention center that is so enormous it is scary looking.    

    My company held a technical conference at the westin, and everything about it was OK.   The catering people were busing the different snack stations and there was water, soda, and coffee all out and available.

    The wifi connection was a big iffy, and i had trouble getting on the internet.

    The people who cater the events for this have interesting snack options.

    First, the box lunches were awful...  second... for snacks at one point they put out cracker jacks and popcorn.   Though while that confused the heck out of me, I did appreciate the warm soft pretzel station.

    23/05/12 | Link | Rating: 3.0
    88. Gaurav P.
    The Westin Boston Waterfront is a new-ish hotel in my most hated city in the US. It's what you'd typically expect at a Westin but in this case, attached to a convention center so it can get QUITE busy especially when there's a convention in town at this convention center which happens to be EVERY TIME that I'm staying there. And I'm not a part of the convention! LOL. I'll keep it brief:

    Pros:
    + Large hotel and has plenty of rooms
    + Beautiful views of the city on a clear day, it's some nice downtown views at 558am during the summer
    + Close proximity to the highways, airport and next door to the convention center.
    + Within a 5-10 minute walk to South Station and several of Boston's notable restaurants (O Ya sushi etc)
    + Safe area albeit industrial
    + Several elevators so you don't have to wait too long
    + Rooms are large and clean, and so are the bathrooms
    + Fitness center is large with plenty of cardio machines
    + The pool is VERY nice and so is the jacuzzi/hot tub
    + Front desk staff are friendly and efficient

    Cons:
    - Twice in a row, my room wasn't made while I was checking-in. This caused me to get quite irritated as it made me go back downstairs twice. The 3rd room they gave me was MADE/clean. WTF?
    - They are always sold out of suites...
    - Parking is expensive! WTF? THIS IS BOSTON!!! NOT NYC OR San Francisco!

    Overall, I am "fine" with this hotel and although it's not in my top 10 favorite Westins, it's still "decent". The front desk gave me 5000 Starwood points for the room shenanigans.

    THIS has been a review by Gaurav

    18/06/11 | Link | Rating: 3.0
    89. Jennifer S.
    Nice hotel and conveniently located if you are attending an event at the convention center; otherwise stay somewhere downtown as there is not a whole lot of cool stuff to walk to from the hotel.  The rooms are very comfortable and consistent with the Westin brand - Heavenly Bed and Heavenly Shower.  The staff was very nice as well!

    01/07/12 | Link | Rating: 4.0
    90. Byron D.
    If you go, you will love the shower, they have installed nice large dual shower heads.  This hotel features a nice clean workout area and a pool. There are a number of very good dining options in the Hotel. Parking at the hotel is secure, $32. Per night.  Great place to hang around and if  your are going to the convention center you cannot beat the location.

    25/07/12 | Link | Rating: 5.0
    91. Tom C.
    I came here for a long weekend getaway on July 4th and it was an amazing trip. Coming in off the bus I was expecting a hefty cab fare but was pleasantly surprised when we arrived in only a few minutes.

    The doormen, front desk and housekeepers were all extremely accommodating. Coming in from out of town we had little knowledge of the surrounding area and the staff was quick to point us to all the local hotspots. Speaking of which, the location was perfect for us. It is only a few steps from the harbor, seaside restaurants and subway.

    There was an amazing view from our room of the skyline as well as the harbor which was made even better by all the ships passing through.

    The reason I took off stars however were because we did have work to complete and the wifi was pretty expensive at  $20/night. They had free wifi in the lobby but it was freezing cold to the point where we were wearing heavy jackets. Additionally, it is definitely built more for business given its proximity to the convention center (literally next door).

    06/11/12 | Link | Rating: 3.0
    92. Susan R.
    I reserved and pre-paid for a deluxe room on a high floor with a view. Not available when I arrived.  First I was told that my reservation was only a "request."  I told them I paid extra.  The manager on duty then assigned us to what he said was a "better" room with a harbor view.  I got a view of a parking lot and construction site.   See the photo posted separately.  Eventually a room I had pre-paid for became available.  I would expect better service from a Westin property, and I would expect better communication skills from a manager.  I will not stay here again.

    29/05/13 | Link | Rating: 2.0
    93. Chris S.
    I travel alot and have NEVER, EVER had a worse experience than this hotel. First it is expensive as hell. They left us 1 towel and not enough toilet paper! We called and nobody came. We had to call 3 times just to get towels and TP. I am not even close to done. i had a 8am conference in the hotel the next morning. They woke up the entire hotel w/ the fire alarm saying we may have to evacuate. after 15 minutes, they told us to go back to sleep. Yeah OK. THEN, my conference ended earlier than expected so I tried to check out. They told me to let them know by 6pm. I got to the desk at 6:11, yes 6:11 and they wouldn't let me out for the night, THEY CHARGED ME A FULL NIGHT ($300) OVER 11 MINUTES!!!! I wouldn't stay there again for free. It is the worst hotel I have ever been to.

    11/11/13 | Link | Rating: 1.0
    94. Katherine S.
    I really like this hotel! I

    typically am not a hotel fan, because hotels mean being away from my 2 loves (dog + fiance).  Typically room service means overpaying for crap food, but the dinner I got was delicious! Warm chicken, well-seasoned mashed potatoes, and tasty asparagus.  Yes, hotel room service is expensive, but this service was good and the food was high quality.

    However, this hotel has great service, yummy food, helpful and nice staff, comfy beds, and a truly HEAVENLY shower.  And there's a Starbucks in the hotel...convenient for conferences!

    Yay Westin! Especially at a conference discounted rate. Yay!

    15/09/11 | Link | Rating: 4.0
    95. Sarah A.
    I stayed overnight at this hotel for a quick trip into Boston.  We stayed here because they are dog-friendly.  I think dog friendly is an understatement and for this reason I would stay here again with out question.  It is rare to find a hotel that does not charge to have your dog stay with you.  Every staff member at the hotel made me and my dog feel very welcome - from the valet who offered us baggies to use on our walks to the front desk staff that surprised us with a special dog treat when returning from a walk to the security staff that recommended a green space for us to play outside for a little while.  

    As far as the room, it was everything that I have come to expect from a Westin,  The bathroom sinks do have low water pressure, but it's strong enough to wash your hands.

    15/12/12 | Link | Rating: 5.0
    96. Mark F.
    This Westin is in a great location, 10 mins to Logan, easy access to 93 and very walkable to some great spots in the City.  This was our 4th stay at this Westin and it didn't disappoint. The bell staff and front desk clerks are very attentive and friendly and make you feel welcome.  The front desk provided us with a stroller which was great for a quick unplanned walk.  The Starbucks in the lobby is really convenient and the lobby bar has good beers with good pub food.  We will definitely stay here again.

    05/09/13 | Link | Rating: 4.0
    97. John d.
    Overall was rather disappointed especially for the price I paid for the room.
    Location is convenient only if you have a conference here but otherwise I would not recommend staying here. I had to wait for over 10 minutes to check-in and check-out. Room was rather sterile and I had no view in spite of the hotel being by the harbor. The gym is disappointingly small and poorly equipped and the pool is surprisingly small for such a large hotel (it is definitely not made for swimming as your fingers will touch the bottom as you swim!!).
    There are a lot of really good hotels in Boston and I would recommend trying one of those instead.

    31/07/12 | Link | Rating: 2.0
    98. Michelle C.
    Beautiful hotel.  Rooms are very clean. It's exactly what you would expect of a starwood hotel.  You can take the silver line to/from the airport. If you're driving, it's only 5 minutes from the airport and 5 minutes from South station.

    Parking is ~$30 for self park, and around $40 for valet. Love the bed, love the shower, love the products.

    There is a starbucks downstairs, great workout facility. You do need to pay for wireless- but it's free in the lobby.

    I RECOMMEND THIS HOTEL!

    28/10/11 | Link | Rating: 4.0
    99. Wit T.
    Beautiful hotel with comfy beds and those wonderful showers. Good bar and restaurant. Eat the lobster tacos. The only drawback for me was that it is very modern. When I think Boston, I think history. But you can always travel down the street to get the history and enjoy the modern conveniences. Wifi is expensive.

    30/10/13 | Link | Rating: 4.0
    100. Brian T.
    As a frequent guest of Westin hotel, this one is by far the least impressive, especially as a Diamond award winner.   The hotel is oversized and geared toward conventions, not the casual business travelers.  The wifi is $20 a day for a very weak signal, the parking is $43 a day, it cost $15 in handling fees is your company ships you a FedEx letter, and don't get me started on the second rate food.  

    If I had my choice, I will stay at a Marriott property over these small rooms again.

    29/09/12 | Link | Rating: 3.0
    101. Julie C.
    I write a lot of hotel reviews... mostly because I spend more nights on the road then I do in my own bed. For the most part, I ignore the standard amenities that the hotel offers in the review, because that is what you expect when you arrive.

    So to start, the Westin has rooms with beds and showers, has parking, has room service etc. All of the above of was and typically Westin quality. (which is pretty high) Although, their green initiative is a bit strange.

    But I took away 3 stars for the unbelievably awful encounter I had with a staff member. On my second day at the hotel, I went down to the bell hop desk to ask if I could borrow a car to bring in some things from my car that I didn't bring in the night before. I waited in line patiently behind two gentlemen who were checking their bags and printing boarding passes, a process which took about 10 minutes. While I was waiting, a woman joined me in the line. As soon as the men walked away, the bellman asked the woman if he could check her bag and she walked right up. I looked at her in shock and she goes "oh sorry, I didn't think you needed to speak with him." I was a bit snarky and responded with  "why else would I be in line." The bellman acknowledged me and the following is our exchange.

    Me - "May I borrow a bell cart."
    Evil bellman - "No"
    crickets chirping.... I thought he was kidding since he didn't follow up that statement.
    Me - Um.... really?
    Evil bellman - "It is against hotel policy for guests to use it."
    Me - (now I understand) Oh okay, well can I have someone help me bring stuff from my car.
    Evil bellman - Yes, go up to your room and call us.
    Me - Can I just ask you right now.
    Evil bellman - not sure what he was saying because he starts yelling at me. Once he was done yelling at me, he gestures for the woman to come up and check her bag... leaving me their dumbfounded.

    I give up, go to my car and make 4 trips carrying extremely heavy boxes up from the parking garage in high heels in the rain. Now, I hate this hotel.

    16/05/12 | Link | Rating: 1.0
    102. Carolyn P.
    The hotel is nice, but if you are in the city sight seeing, it is really not in the location that you want. It is a twenty dollar cab ride to the Italian district from this hotel. You can take the T but you need to walk and transfer to get to all of the amazing shopping. The hotel is clean and there is a small pool.

    21/01/14 | Link | Rating: 3.0
    103. Thomas M.
    I'm sitting in the hotel lobby with my wife right now. It is 3 o'clock in the afternoon , we had to get up very early to attend a graduation, and we were hoping to take a nap in our room. However, they still have not cleaned the room. We talked to the front desk about this, and they said that's just the way it is because they are full. Absolutely pathetic. You can't charge these kinds and prices offer service like this. This is a very poorly managed hotel. Someone from the home office should come and check this out.

    Be aware, that unless you attending the convention center,  the hotel is close to nothing. Further, it is a hike to the T. To remind you that you are trapped, the hotel over charges you in its restaurants. Also, the wifi is overpriced, as is the parking.

    19/05/13 | Link | Rating: 1.0
    104. Pedro B.
    Horrible...for the price, its a joke.  The walls are paper thin, so you can hear everything going on. They offer late night food, but you have to wait an hour for delivery.  Not what I expected for $200+.

    30/05/13 | Link | Rating: 1.0
    105. Michelle O.
    I've stayed here on and off for the last three years.  

    I agree with many of the other reviews, this place can be great and it can be a price-gouging experience.  It depends on how you plan and what you do here.  Prices for parking and room service are pretty standard for Boston hotels in this category, which means they are very high.  

    The dinner I had from room service was not very good, actually near terrible.  The salad was big but tasted quite stale.  The hummus tasted flat out expired (it had a strange acidic flavor).  I called to complain and was offered a refund or a that a new batch would be "whipped up" by the chef.  I opted for the new batch and it actually was much better.  They also sent up a side plate of something they called tahini, but was actually plain hummus.  This is South Boston, so I don't expect fine Mediterranean fare, but I still found that a little funny.

    Beware of making any phone calls from the room phone.  Any out of state phone calls will set you back $25 for the first minute.  And if you think you can avoid this by using a calling card, forget it, as it too will cost you $25 a minute.  This stunned me as I don't have a cell phone and nearly got dinged (thank you free yelp texting service!).

    Having said all that, I return to this hotel because it's in a quiet location.  I like to be away from the noise and commotion of any big city when possible, and this location is just far enough away to feel perfect.  Also, the beds are very comfortable, the TVs are quite nice and the bathrooms are well appointed (though the toiletries are a little below par).  

    Also, on the website they often offer very low pay-in-advance (and non-refundable) rates.  We also get the wi-fi for free due to being a part of their membership program.  Otherwise the near $20/day fee would seem like another gouge.

    The staff I have had no troubles with, they actually have always been pleasant and rushed, but nice nonetheless.

    Room was quiet, view was okay.  I would return at the low website rate but if it went much higher, I'd try elsewhere - maybe the Renaissance down the street.

    18/02/13 | Link | Rating: 3.0
    106. TC W.
    My stay here was very meh. More terrible then great. Pretty decent 3 almost a 2.

    I have to say this place is very grand and feels very "nice" as you walk in. Its SPG so you need a bagillion points for anything (but I don't mean to digress).  

    I'm waiting in line (forever it seems) to get my original key and then had a long wait again later to get another key. Later I went to pick up a package that I paid $100+ to have delivered.  There was a $20 "pickup fee", huh? To have a box for less than an hour and charge $20 is plan out robbery, so I wanted a drink from the bar to calm my nerves a bit. The bartender rudely said "We open in 40 minutes you have to wait". Uh ok lady sorry... Then SERIOUSLY served someone a beer literally 10 minutes later as I sat away charging my phone. Ooooooookay then. The self parking garage is $25 (maybe more I forget). The location is decent but not really that walkable to anything (although a cab is 5 bucks to downtown). You cant bring drinks from the Irish bar to your room. Yes this is true and sucky cause the regular hotel bar closes early. Womp-womp people. The wifi was slow, and my boss paid for direct connect and it was damn near slower. That's sad and expensive. the breakfast at the S place was not great. I did Starbucks oatmeal after that first bfast.

    With all that said, the room was nice with a view of the city. Millions of channels and PPV movies that seemed to JUST be out of the theater. The bathroom was pretty amazing, waterfall and handheld shower head. And the leaf soap is just funny. The Irish restaurant could be good or bad depending on what you get. The pork sliders are delicious.

    1/2
    -hotel bar staff
    -valet/self parking
    -bar rules
    -lines at desk when busy
    -location
    +atmosphere of the hotel
    +Starbucks
    +valet/outside staff (cool guys)
    +tv channels (ppvs etc)
    +bathroom
    +Irish bar staff (the manager is really cool)

    24/08/13 | Link | Rating: 3.0
    107. Jonathan N.
    I recently stayed in the Westin Boston Waterfront for a family wedding. Aside from one small hiccup with the bellhop (THE CUSTOMER IS ALWAYS RIGHT!), I had a very nice stay.

    The rooms were not huge but definitely big enough and overall they were very clean. I did see a couple of hairs that definitely were not mine stuck to the bathroom ceiling over the shower, but I chose to ignore them. :)

    The beds were very comfortable and cushiony. If you like firm beds, this isn't the place for you. The attached Irish pub was decent enough and the bar/lounge was dark and quiet, but the service was slightly on the slow side. Not a huge deal.

    I'm in the middle of training for a marathon and needed to do an 8-mile run, so I checked with the concierge to see if he had any recommendations. Sure enough, they had a 3-mile and a 5-mile route already mapped out, so I just did them both! It was a great way to see some of the city. My parents also did a trolley tour, which picked up right in front of the hotel.

    Technically in South Boston, the Westin is a stone's throw from downtown and within walking distances of many shops and restaurants. There's also a nearby T stop that connects directly to the airport.

    Enjoy Beantown!

    22/07/11 | Link | Rating: 4.0
    108. Giovanna A.
    This hotel is a short walk from South Station & located near the waterfront. The convention center is close by. The rooms were clean & staff was accommodating. They did mot give us a problem when we requested a late check-out. Taxis are located right in front when walking can become too much. It is a little far from the city's main attractions, but a nice hotel nonetheless. There is a Starbucks located inside the hotel for all coffee lovers & a ballroom as well. Great hotel!

    19/03/13 | Link | Rating: 4.0
    109. German B.
    The Westin Waterfront provided a very nice king bed room: clean, good size, and at a decent price. What's missing: there's not much in the neighborhood (re: restaurants). There's a lobby bar, pub and restaurant on site which are all decent. Also, I found the $15-19/day for WiFi is steep. But the stay at the hotel was very pleasant, and the staff were accommodating.

    14/07/14 | Link | Rating: 4.0
    110. Robert W.
    Felt more like a Victim, rather than a guest!  Extremely high prices, which I could take, except for the petty charges like having a "internet charge" of almost $15 per day, which they disable so you will purchase the $20 per day "higher speed" internet.  What CS!    

    Charging for Internet in this day and age is like charging for bathrooms.  Charge $265 per day and then charge for the Internet!  

    Restaurants are expensive, poor service.  I ate at the $23 breakfast buffet and the bread was even stale!  (eggs were good, other food was ok.)

    Starbucks at this location is great.

    Rooms were small and didn't have refrigerators or microwaves.  Literally no water press in the sink.  (Showers were fine.)  Did have a good coffee maker and Starbucks coffee.  Puzzles me why they have space for a "rip off" refrigerator filled with expensive crap and not actually make a better experience for a guest.

    Horrible location, except I was attending a conference.

    Only reason this got 2 stars is because of the excellent staff and housekeeping was also excellent.

    Last time I stay at a Starwood or Westin if I can avoid it.  I'm going back to Boston next September.  I don't care if I have to walk, staying at the Westin just isn't worth being close to the convention center!

    Avoid this ripoff at all costs.

    08/12/12 | Link | Rating: 2.0
    111. PJ L.
    Easily the worst service of any Westin (or comparable hotel) I have stayed at.  I would give it 1 star, but the facilities are nice and it is close to the convention center and airport and within walking distance of a few good restaurants.  The management there though could give a darn

    22/08/13 | Link | Rating: 2.0
    112. Paula Z.
    Stayed here for husband's business conference next door at the convention center and frankly didn't get the AAA 4-diamond rating. We usually love staying at Westins, I am a SPG member and am now tempted to tear up my card. Pros: hotel is only 7 years old; beautifully designed lobby and bar with friendly service; genius shower head design; Westin toiletries - love those leaf soaps; clean room, bedding and towels; green policies that save water and energy, recycling everywhere. Cons: dusty surfaces and faux trees in lobby; chaotic front desk and bell service (room not ready at 4:00 pm and we took up our luggage ourselves after waiting for over an hour and finding it in the same corner of the lobby where we had left it); extortionist fees for parking; no free Wi-Fi/Internet and you have to pay separately for access in the hotel lobby; leaky sink faucet/no water pressure and noisy A/C not fixed even after we complained to housekeeping staff; moldy grout in the tub; worn and scuffed leather furniture; dented lampshades where hit by vacuums and not all bulbs worked; no outlets by bedsides; conference breakfast was the same every day, no toast or anything resembling bread and fruit that was more than slightly off; thin coffee that must have spent a long, long time in a heating pot before being poured; anything you order in the hotel such as food or drink is super-expensive and definitely not up to par. A great property that has the potential to be a superb hotel and which unfortunately falls short of that. There are other hotels in the same price range nearby, equally close to attractions and such, with better service, accommodations and rates.

    27/07/14 | Link | Rating: 2.0
    113. Lori M.
    I stayed at the Westin for 3 days/2 nights for a business meeting. The lobby staff - front door to registration to waiters to people around just to point you in the right direction - were all polite and professional. There were 3 conferences while I was there, and we generally had our distinct areas.

    The room was spic-and-span clean, beds as expected. View was fine but nothing to write home about. Plenty of room in the bathroom (at least for a party of one) and a great shower head. There could have been more outlets. These days I am surprised when I find a hotel room that doesn't have a power strip. I my devices were scattered around the room. There should also be an outlet or two on the nightstands, please. AND what's with the empty, unplugged refrigerator? This one really puzzled me. I would have probably partaken of a minibar, but why not at least leave the fridge ON so we can use it?

    Conference-related staff, rooms, food were good. There were some A/V glitches but the staff was available and eventually got it fixed. Also, one of the public bathrooms in the conference area was in dire need of attention.

    The only real hesitancy I have about the hotel is the location. If you're headed to the Convention Centers, there is truly no better choice. If you're in the hotel the whole time, as I was, it's also fine. And if you're planning to stay a couple of years from now, I suspect it will be great. But right now the entire area is under construction and there's really nothing to do that isn't a 10-15 minute walk to the seafront, save the hotel restaurants. That was disappointing though no fault of the hotel.

    20/07/13 | Link | Rating: 4.0
    114. Eric R.
    Really beautiful hotel located right by the water in the financial district. We got a great deal on our nightly rate which included parking. Compared to the hotels in downtown Boston the price was fantastic. It is a business center hotel and catered to the business traveler. Staff was friendly but they had this touchscreen info center right in the lobby which I have never seen in any hotel before. You didn't need to speak to another human all pertinent info about the hotel and the surrounding area was on this touchscreen. When we arrived the guy at the front suggested we do valet as the self parking garage was full. After we told him we had already paid for parking as part of our rate we drove into it and got a parking space right by the door.

    Check in was a breeze. There was a convention going on at the hotel so the lobby was busy. This wasn't a problem cause the lobby was the size of a small city. Our room was on the 7th floor. The room size was decent. Wasn't the biggest room in the world. I have stayed in another Westin before and I kept telling the misses that the beds are fantastic. Well this one wasn't so good. It wasn't horrible by any chance but nothing like what they rant about on the website. Our view from the room wasn't great. The phone in the room didn't work. Had to go downstairs to have them fix it which they did. We had a fridge in the room which also didn't work. Which we were slightly upset about cause we got some awesome food from this BBQ place near the hotel and we wanted to bring the leftovers back. TV was cool with a ton of channels. There was an ipod dock in the room. This is all standard with modern hotels. The bathroom was also ok. Shower was actually great. Room service was expensive as hell. Don't even do it to yourself. There was a restaurant in the hotel but it seems it was only open for breakfast? It was odd every time we walked into the lobby at various times of the day it was closed. The name of the restaurant was Sauciery? There was a bar in the lobby too which may or may not served food. Apparently its a popular nightspot as we saw a ton of dressed up people going into it. The pool was indoor and heated. Didn't go in. Did use the fitness center was was nice.

    So bottom line the price is great and it will serve your purpose if you are staying in Boston for just a weekend. We had our own car so getting to the downtown area wasnt a problem but I heard other people mention it is a far walk. Cabs are plentiful in front of the hotel however and mass transit was right next to the hotel too.

    28/05/13 | Link | Rating: 3.0
    115. Justin L.
    This place is pretty on point. Friendly check-in staff, large, clean room. Quick elevators. I didn't try the gym but heard it was just OK. The location seems somewhat remote at first, but you're only a 10 minute walk or so down Summer Street to some really nice bars and restaurants, and just a bit further to South Station.

    It was also a really good size for the conference I attended, and the staff kept things pretty well stocked.

    The only thing that lets the place down is the gift shop, the price gouging on basic items, as well the staff left a bad taste.

    Charging for wi fi is also tacky.

    28/04/13 | Link | Rating: 4.0
    116. Gary O.
    I recently stayed at the Westin Boston Waterfront for a conference and I love the fact the conference center is linked to the hotel. You can't beat the convenience if you are attending a conference. The Hotel has a really nice lobby with a couple of options for food and three separate bars.

    This is a plus since this hotel is quite a ways away from the heart of Boston. I am not sure if I would stay at this particular hotel if I wasn't attending a conference due to the location but having said that the overall hotel is nice and clean. Also the hotel is a bit pricey considering it is off the beaten path but this is probably due to the fact most people staying here are like me and the company is picking up the tab.

    My only complaint if the fitness room has very little weight equipment. Plenty of cardio equipment but if you lift at all be prepared to be creative.

    11/07/13 | Link | Rating: 4.0
    117. Dave W.
    PEE BED! Stayed in this hotel for a week. Checked in, went to room. Went to bed that night...bed was humid. laid there for 20 minutes when my back and boxers started getting wet. Someone urinated in the bed the night before and they simply made it up and let me check into it. When I called and explained, was told to come down and they would give me another room. They initially offered a breakfast coupon for me laying in a bed of pee. I honestly felt violated and am only leaving this review because I felt NO actions where taken to overcome this issue. The Hotel made me feel more like I did something wrong then they did. I didn't even get one nights stay free and I stayed there 7 days. Terrible hotel. Good luck. I suggest you check the beds first. I have pictures to support and recently provided info to the health department in Boston.

    27/09/13 | Link | Rating: 1.0
    118. Drew M.
    While there is a lot of negative press surrounding this Westin, I can only review what I personally experienced, and overall, I had a good experience here

    The location of the Westin is very close to the airport and can be reached via the WTC stop on the bus for $2, an airport shuttle $15, or a taxi ~$20.  The location is near a metro and the convention center, though is not located in an area that has a lot to do directly surrounding it.

    My room was kept nice and clean, had a comfortable bed with good pillow choices, and an awesome heavenly shower with 2 shower heads.  Thankfully internet was included in our conference package, but it usually runs $12-19 a day... WTF?!

    The conference space was well maintained and easy to navigate.  I had meals catered by their in house staff, and they were good for the fact that they needed to feed about 700 people each day.  I stayed far away from the $20 Sauciety breakfast, and don't drink *cough* Starbucks (though I appreciate that they have one in the building for those that do).  

    There was also a solid pool / jazuzzi and workout facility that had good hours in the morning and evening.

    Overall the Westin seems reasonable for a big conference, but has a lot of variables that can nickel and dime you if you're not careful.  This would not be my choice of hotels if I was here on my own, but it was suitable for our needs.

    3 stars.

    12/02/12 | Link | Rating: 3.0
    119. Kristine H.
    I've stayed in better properties but when you have an event at the Hynes, this is physically the closest to the venue. The Westin is attached to the Hynes via a sky-bridge or you can walk to the Hynes outside if the weather permits.

    The lobby is well-appointed and spacious while the rooms are average. I felt the rooms were overpriced for what was received and we had a problem upon check-in. I requested two beds and we were given a single bed. They offered a roll-away at no charge but were flippant about the fact that two beds were needed. I was given no loyalty points for the trouble and the front desk staff just seemed irritated by the influx of gamers into their lobby.

    There's a Starbucks under the sky bridge which can get pretty busy during peak hours. And if you like overpriced pub food, there's an Irish pub at the other end. The next time I have an event at the Hynes, I might stay across the street at one of the other two properties.

    27/07/11 | Link | Rating: 3.0
    120. Francisco M.
    This hotel is right next to the convention center and close enough to walk to some good restaurants, the hotel has good food and 24hr room service.  The workout facility and pool are nice too.  The 2 things that I did not like about this hotel is that office center has computers but they are billed by the minute, using them is extremely expensive ( I had to use them since I forgot my laptop charger)  the rooms dont have free wireless internet and to me thats important.  I would think all hotels of this type would have this but they didnt.  I might stay there again if work is paying.

    24/09/14 | Link | Rating: 4.0
    121. Joe L.
    Very nice hotel. Clean, comfortable, well appointed. Spacious bathroom with an excellent "rainfall" shower head. I stayed here for two nights during a conference. Its a great business hotel. One of the most interesting features is that you can have the front desk deliver you sneakers and workout clothes to use during your stay - that's a great bonus for the business traveler who doesn't want to carry extra gear. In-room Starbucks is a pro or con, depending on your preference. The wi-fi (paid) has been stable. The price is competitive for a hotel of this caliber in Boston. The big downside is location. You can reach a lot of things - Fanueil Hall, Boyleston St, etc. - for a $10 cab ride, but there's very little within walking distance. The views are nothing to write home about either.

    The hotel is good for hosting an event. I can't speak to the costs, but the rooms were set up well, the IT worked as expected, the food was above average, and the staff were accommodating.

    18/09/13 | Link | Rating: 4.0
    122. Qanelle J.
    I didn't stay in this hotel as a guest, but only dined and drank here due to a conference I attended.

    The lobby looks new and inviting.  Unfortunately, the only thing around this hotel is the convention center and nothing else as the area around this place is DEAD.

    03/04/12 | Link | Rating: 4.0
    123. Christian P.
    The Westin Waterfront is like a woman with incredible legs and a face like Bea Arthur.

    Stay below where the lobby bar will definitely keep your attention because the rooms upstairs are less than satisfying. Ours was waaay overpriced for an average room and offered a showstopping rooftop/vacant lot view. I call it the Dorothy Zbornack Suite.

    20/05/12 | Link | Rating: 2.0
    124. Steve W.
    This hotel is not close to anything. When I got to my room, I needed to get to a pharmacy so I called the concierge. The concierge put me on hold for over 15 minutes, and finally, some other person who turned out to be the hotel general manager, picked up the phone. Here for a conference with over 6k people attending. So far, not at all happy with the location or the service. Definitely not staying here again!

    11/10/14 | Link | Rating: 1.0
    125. Matt U.
    This Westin is one of the favorites that we've ever stayed in! Literally the first exit from the airport, it's easy to get to and very convenient for early morning flights. The free bus (as of August 2012), from the airport drops you off about 5 minutes away and is a great options for coming into town.

    The walk to most of the main attractions isn't bad, especially on a nice day. We walked from Back Bay ~2-3 miles and Chinatown ~1 mile - a couple times and it was a great time.

    Within the hotel, the rooms are spacious and up to date as most Westins are! The customer service here was spectacular as they sent up some hot tea for my wife who had a cold at the time and made sure a crib was waiting for us so we could put the little sprout down when we got it.

    Free cookies and book reading (a la public library in 3rd grade, but without the homeless peeps) highlight the afternoon and it's but a few quick blocks down to the water where you can catch some great seafood and take a romantic walk or just grab something and bring it back to the hotel.

    Overall, an incredibly pleasant experience and with the added convenience of being close to Logan International.

    10/10/12 | Link | Rating: 4.0
    126. Tony Z.
    Normally when you book a hotel, you room should be available by the time you checked in. When I came in check in, the staff could not provide me a room. It was during the weekend of Pax East and I understand how busy it is and how people don't check out on time. However, every hotel have policies of having people check out on time. Unfortunately I was unable to get my until 10pm and I decided to cancel my stay.

    12/04/14 | Link | Rating: 1.0
    127. Charlotte S.
    A very nice hotel but a bit pricey for what you get. Staff is attentive. Overall the rooms are clean.  The hotel itself seemed to be missing its own character.

    07/04/14 | Link | Rating: 3.0
    128. Stephanie I.
    My family and I (five of us total) just spent 4 nights at this hotel for the fourth of July weekend.  I was able to acquire this hotel for 149$ a night  using my travel agent discount which is why I probably give this hotel 4 stars rather than 3 if I had to spend the regular price of over 250$ a night.

    Pros:
    Extremely clean.  The linens and towels are fresh and bright white. Rooms are all clean and dust free.  Bathroom is mostly white and spotless.  There is no musty smells coming off anywhere in the halls or both of our rooms.  

    The maintenance and maid service staff are wonderful.  My mom accidently spilled her coffee cup on the bed skirt and next day maid service removed it and added new ones.  Also, the toilet in one of our rooms clogged (our fault) and we called to inform them about it before we went to dinner and by the time we came back to dinner it was promptly fixed.

    Air conditioning in rooms and lobby :)

    Heavenly Bed.  I had the joy of having the double bed all to myself and floated off to sleep each night.

    Heavenly Bath.  LOVE the rain shower head!

    Pretty quiet.  Lobby is bustling but the rooms are pretty soundproof.

    Cons:
    Wifi 18.95/day for "fast" 14.95/day for medium speed or 6.95/hour.  Listen, i know previous reviews they have answered back the price is comparable to other hotel chains but come on, it's a hotel near a convention center with many people coming here for business and at the price charged per night, it should be complimentary.  Those are prices hotels used to charge when it was 2008.

    No refrigerator.  The empty minibar fridge goes only up to 50 degrees so we had to keep refilling it with ice to keep our food cold.  We did go by a tip on yelp to ask for a fridge since they give it for free by none ten minutes later we were told they were unable to give us one.  Again, for the price, give us a cold fridge.

    Self parking prices 35 per day.  

    Room layout.  This is  a matter of preference but I prefer to have the vanity separate from the toilet and shower so more than one person can get ready for an evening out or the morning tour without having to see another person's behind or waiting until it's your turn to use the room to just brush your teeth.

    07/07/13 | Link | Rating: 4.0
    129. April E.
    This is a convention hotel. So my first impression of my room was just that. A run down convention hotel. Not so!  They treat you like its a five star hotel. They can't help you enough in spite of a crazy busy convention going on. My only complaint is I could never talk to the concierges because there was always a long line. I might improve that during conventions. It's location is not the best for sightseeing as it's over at the harbor area. But we took cabs or trolley and if the weather was nicer we would have walked.  The room service was great quality and fast. The restaurant O'Connors was excellent and we ate there 3 times. I will stay here again.

    30/05/14 | Link | Rating: 5.0
    130. Lauren L.
    I stayed overnight on a Saturday for a convention and I have to say, this is a pretty generic hotel. Beds are reasonably comfortable, rooms are routine and the shower runs slow. The television was on the fritz, but who goes to a hotel to watch TV?

    The staff were alright and the lobby had some interesting architectural and aesthetic details. Dining choices on-site are expensive, and with such a lofty lobby, sitting there for too long is way too cold to enjoy a coffee.

    The location is not convenient to transit, but if you need to go to an event at the convention center, it's right across the street. Not a vacation location.

    23/01/13 | Link | Rating: 3.0
    131. Giovanni A.
    Amazing experience here!

    Staff hand's down the best staff ever!

    They definitely hooked up the rooms, I was there on a mini-romantic vacation, I notified them that and then the result of that were nice amazing rooms!

    I've been to "Westin's" but this one was by far the best one ever!!

    16th Floor is the best! View of the city!

    Parking over night by the way is $35.00, Keep in mind you can take the car in and out as you please using your room key.

    I can't wait to come back :) Thank you Westin

    12/12/13 | Link | Rating: 5.0
    132. Kelly R.
    Not worth the rate ($250-$300 a night)
    No free parking or breakfast or wifi or cold frig in the room. I mean these are all things that should be included in the room.
    Don't think I will ever be coming back.

    03/07/13 | Link | Rating: 1.0
    133. Candace B.
    I would only suggest this hotel for people working or going to a convention. It is a nice hotel I really have no complaints but not much in the area. In the last few years the area had grown and from what I have heard it will continue to but this is no place for someone on vacation wanting to walk around Boston. Quick tip...there is a go green hanger on your door if you put it on your door at night housekeeping will skip cleaning your room that day and they will give you a $5 gift card under your door that night. It comes in handy if you are like me and have to be at the convention early and need coffee...it can be used at Starbucks.

    23/08/13 | Link | Rating: 3.0
    134. Joseph C.
    This hotel targets the business traveler.  A relatively inexpensive room rate is made up for by the various up charges.  You pay for your internet connection, pay per view movies are ~ $ 17, etc.  The view of the waterfront is distant and not that great, really not worth the upcharge on your room.  There are four on-site restaurants; Saucity, MJ O'Connor's, City Bar and Birch Bar and Patio.  The room service is very good with limited options but of high quality.  The braised short ribs were good and the grilled chicken breast was also good.  The fries are mediocre and the steak was disappointing.

    10/09/13 | Link | Rating: 3.0
    135. Captain E.
    We arrived with our dog Tippie and we were treated to a A list treatment. The staff is amazing, courteous, and helpful. The brought Tippie the most heavenly bed and bowl with a rug.  really have been amazing. The breakfast pancakes with granola were amazing. As my mom always said if your not going to say anything nice don't say anything at all.

    09/08/14 | Link | Rating: 5.0
    136. Tom W.
    Enjoyable stay.  The staff and service have been very attentive.  The room is large and spotlessly clean.  Very comfortable bed.  Location good for a meeting but downtown is a longer but reasonable walk.  Also easy cab service so far.

    03/10/13 | Link | Rating: 4.0
    137. Jen L.
    This might be the first time I actually got a good nights sleep away from home.  The bed and pillows were comfy and the other guests on our floor were quiet, for that alone I'd stay again.  Room service was quick and delicious.  The only bad things I would mention would be no breakfast, no free wifi, and $35 to park.  Crazy crazy.

    21/06/14 | Link | Rating: 4.0
    138. Crissy K.
    For the most part, I really like this hotel. The rooms are nice to the point of being elegant, and I really love that if you "make a green choice" by opting out of daily housekeeping service, they slide a green card under your door every morning that you can use toward either Starwood Preferred Guest points or $5 off at any hotel concession (including STARBUCKS!).

    But -- BUT! -- the walls are painfully thin. At all times of night, I could hear every word being spoken and every door being opened in the hallway as I tried to get some sleep. When I went up to my room during the course of the day, every peep made by housekeeping resonated throughout my room. I'm not talking about people yelling: I'm talking about people going about their normal business. Somehow, the walls just cannot contain the noise.

    A convenient choice if you have a meeting at the hotel or at the adjoining convention center, but be warned: You may not be able to get much sleep!

    18/03/13 | Link | Rating: 3.0
    139. Georgia P.
    Bed was extremely comfortable.  Incentive to not use housekeeping in an effort to go green is good - but no milk/sugar for coffee is not a good thing.  Room is a bit outdated - need outlets by bed for mobile phones. Also to charge for wi-fi when others provide it gratis is not a good thing.   Nice = Starbucks in lobby, able to use fitness gear for $5/day is nice as well.

    14/07/14 | Link | Rating: 3.0
    140. Scott C.
    Normally, I would not be able to afford to stay in a Westin Hotel because a room is normally is $300+ a night but my friend got a great deal through the Priceline Negotiation feature (Thank you William Shatner), so that is how we ended up there.

    The rooms are a good size and the beds are comfortable so it meets all my needs when staying in a hotel. The shower was also amazing. It was great for tall people and had excellent water pressure. The only annoying thing about the hotel is they do not include parking with the room. At the end of the day if you have an event and can get a good deal the Westin is not a bad place to stay.

    18/06/13 | Link | Rating: 3.0
    141. Watrbb W.
    Even though a SPG member, I have never stayed in a Westin.  Hotel is very nice, the lobby area attractive with the bar centrally located and tables around for seating.  It was a bit confusing to me when I arrived as to where to check-in as there was one person and he had stepped away.  But when he returned, he was a joy to interact with.  There was a CITY of conventioneers when I checked-in; glad they were gone the next day.

    I am the meeting planner for a almost week-long event here and I have been very impressed with the level of service from the banquet personnel, to the executive meeting specialist, to the sales.  I have never worked a meeting in another hotel that has a executive meeting specialist that you see multiple times during the day and is available to assist in any way - even getting your coffee; nice touch Westin.

    The banquet food has been surprisingly very good - others in the group were remarking to this fact and that usually catering food is rubbery and bland.  Not the case here!  Only two problems:  first day I requested that our break food be left out but the server insisted on taking it up because the fruit drew bugs.  Well OK thanks, but I asked you to leave it - he didn't.  Today our morning coffee creamer was spoiled and curdling but was handled immediately.  And to the sales office credit, they did remove the cost of the food that we never got to eat that first day because the server took it away.

    My room is absolutely wonderful.  The shower I can take or leave as I like more pressure coming from the shower-head, but the rainforest feel is nice.  I was surprised that there are not amenities such as Q-tips, etc. that most hotels do have.  I love the leaf soap though, can't believe how soft it leaves my hands!

    Room service food has been tasty but the menu is very limited!

    Only complaints in my room:  First is that even though I have my thermostat on 65, it doesn't blow that strong and even though I put it on high, it somehow resets to low.  I like it cool when I sleep.......Second, the wine cooler fridges in my room (OK suite), make noise anytime they are running.  I thought it would be a distraction, but with being so exhausted from long days, I have thankfully slept through the noise.

    I would stay here again/plan a meeting here, but do hope that Westin/Sheraton can do some upgrades in the rooms.  And yeah, paying for WiFi - I opted for the three-day package at $15/day but come on, almost everywhere you go these days has complimentary in-room WiFi.

    And that business center is like highway robbery!  I can not believe the hotel does not have their own business center!!  I have spent close to $200.00 this week getting copies made, etc..  That is just plain NOT RIGHT!  Thank goodness I'm on company money - for an individual to pay out-of-pocket UGH!

    28/08/14 | Link | Rating: 3.0
    142. TinoX T.
    Awesome Place,Love the Staff,great Locations

    10/09/14 | Link | Rating: 4.0
    143. Mallory E.
    While the hotel was clean and pretty, our keys reset at least once per day, the restaurant was never open when we wanted to use it (closed 11am-noon), and Google gave us waking directions to the convention entrance which was locked later that night with no signage indicating the direction of the main entrance. It took us over 20 min to find it, attempting to circle the building led to a vacant construction area, and the lone security guard we discovered was neither friendly nor helpful.

    12/05/14 | Link | Rating: 2.0
    144. Rashid M.
    I've stayed at Westin Hotels from Seattle to Key West to Hawaii, and I'd have to say, this was probably one of my least favorites of them all.

    First off, it's overpriced for what they offer. The hotel is huge, and it's located in a very nice location, but the rooms aren't that big and they're very simple. Since I was checking-in 3 different rooms, I had a few questions at the check-in counter and the person there was not pleasant at all, and he was not accommodating.

    Also, beware that parking is $43 at this location. That's just absurd!

    Wi-fi is also like $20/day.

    On the bright side, there's a Starbucks in the lobby. Their swimming pool is also very nice.

    I'd expect better from a Westin!

    21/05/12 | Link | Rating: 3.0
    145. Jan K.
    Stayed here w my 2 daughters, for a girls weekend, had a great time, but thought the $35 parking fee was ridiculous... We ate at Legal harborside for dinner, then walked around town after, they did let us ck in at 1 pm, and we were very grateful.wished we had 2 queen beds...we went on the odd essay yacht cruise...absolutely appalled that we had to pay for internet, just didn't use it..

    29/09/14 | Link | Rating: 5.0
    146. Matt D.
    Just not what I expected. Staff there just wasn't what It should be when staying a Westin. Won't be back to this location Anytime soon

    08/02/15 | Link | Rating: 1.0
    147. D S.
    The bell men out front were so helpful and kind, as well as, the concierge.  However, the room was dusty.  No matter how often we wiped off our iPads, they were almost immediately covered in dust.  I think they need to change the filters.  The in-room refrigerator was so loud that we had to unplug it to sleep.  No washcloths.  The desk chair was falling apart.  The soap is leaf shaped though.

    23/09/14 | Link | Rating: 4.0
    148. Ryan R.
    Nice, newer large convention hotel. Check in experience was not that great. Sorry, but the guy that checked us in while was a very nice man, you could barely understand him due to his accent. Had to ask him to repeat nearly every topic. Room was nice, but had some minor repairs to be done and my pet peeve of mold in shower. Self Parking was pretty easy but pricey. Nice to have onsite full service Starbucks. Overall nice.

    23/10/14 | Link | Rating: 4.0
    149. Janelle D.
    Stayed here for a few nights during a Convention that happens within the hotel. It was just too pricey for the location- sorry, but Boston is a city you walk, or take a quick cab ride through. Just not worth it.

    The room was clean, view was alright, but the whole thing was nothing special. The lights in the bathroom are far too bright, but the waterfall shower head kind of made up for that.

    We brought our own microwave (thanks the heads up from reading the Yelp page). It's a little cheap to not have one although I understand that this is Boston and apparently it's much more important that we have Starbucks coffee and tea in our room (and a Starbucks right downstairs...as someone who doesn't drink coffee I don't care for this). The mini bar was just cold enough to store leftovers in, but I wouldn't call it a fridge.

    Parking is overpriced. Food is overpriced- $7.00 for a bowl of cereal, $5.00 for a glass of juice?! I was miffed that there was no complimentary breakfast in the first place, but paying that much is outrageous. And it just gets worse with the Irish Pub downstairs- dinner for two people will run you at least $60. There are decent restaurants nearby; don't bother eating inside the hotel.

    The pool, hot tub, workout room and lockers were all actually quite nice. The staff were all great- friendly, attentive. The hallways were pretty quiet and everything was warm and well furnished.

    As a final note the wi-fi is not free, which is just mean. If you're here for business, networking, or you do any kind of freelance work you really should have access to your email without having to pay a damn fee. That along with the price of food and parking left me disappointed; I doubt I'll be coming back.

    02/02/14 | Link | Rating: 3.0
    150. Kevin Z.
    Hotel is nice. Staff is friendly & helpful. The rooms were clean, roomy, & had water provided each day. It is right next door to the convention center & even a walk way to it so you don't have to get wet or deal w/ the cold. There are a few places to eat in the area within walking distance. No grocery store. The closest things to get some would be a 7-11. If you're not a fan of the hotel gym there is a BSC gym down the road about 1.5 miles.
    There was a convention in town during my stay. I got caught in the rush for the elevator & decided I'd skip the line & go up the stairs. Apparently if you go in the stairwell you're locked out once you go in. Security had to let me out. First hotel I've ever been to that did this. Internet in the room was weak at best. Even my own wireless card didn't get the job done. My signal on my phone would cut out here & there.

    29/04/14 | Link | Rating: 3.0
    151. Delaney W.
    They brought us extra water in the morning.  Bedding was clean.  Room was clean.  Great location!  Easy to get to and from airport.  Really nice view.

    15/10/14 | Link | Rating: 4.0
    152. Andrea T.
    I'm an SPG member, the starwood group owns Westin's, Sheratons, Le Meridien, etc. I'm stuck overnight since my flight is cancelled. I should have stayed at the Le Meridien in Cambridge, but I didn't want to be too far from Logan as I have to go back there in a few hours.

    A bunch of flights got cancelled so we were all on our laptops and phones at the airport scrambling. I knew I'd prefer to stay in something nice than risk it on priceline or hotwire with a 3 star out by the airport.

    I generally do not like Westin's. The one in Philly I nearly downright cant stand. I sauntered in the lobby here and thought wow this is a new modern lovely hotel. A great gal checked me in. So, up I go.

    My room has an ottoman and a side table, but no chair. No robe. No washcloths. A minibar that is not stocked and cannot be used as a fridge. Dirty streaky mirrors.

    I call down. They bring me a chair. They bring me a robe. I walk down to the cart and ask for washcloths.

    My view is of the roof of the parking garage.

    Now, I will say this. You are very close to the eateries along the water. Do not eat at the hotel. Either take a 5 buck cab ride to the piers on Northern or walk. I cabbed there and walked back. Tons of restaurants. I really enjoyed Del Frisco's.

    I'm paying full price here nearly 3something and it's not worth it. Especially since I checked in at 7 and will leave at 430.

    10/07/13 | Link | Rating: 2.0
    153. Meghan M.
    I stayed here the weekend of January 17th (2014) and the hotel was absolutely lovely. The front desk was above and beyond nice, the room was cleaned impeccably and the rate for the event I went to ($136 per night) couldn't be beat.

    The low rating is for 1 feature alone- the parking.

    I checked out, I stored my bags, I tell the bellhop later that I needed my car from the vallet stand... so many opportunities to prevent what was to come. I honestly assumed that I paid the parking when I checked out. Nope.

    When my car finally came around, I put my kids in the car, loaded up, and THEN the guy came up to me and told me to pay. I pulled out my credit card and gave it to him and he said no, I had to come with him. With my kids in the car, parked in the street and I had to go back inside.

    Over and over he told me to just pay cash. Over and over I said I didn't carry cash, especially not the $45 a DAY it cost.

    He told me everyone carried cash and come on, I should stop holding out, just give it to him.

    This went on for 20 minutes with my baby in the car then them holding my car keys.

    It was horrible. A terrible way to end what was otherwise a beautiful stay. I don't know what kind of scam they were trying to run, but there was clearly something underhanded about this. I couldn't believe that this was an official part of the hotel- I thought maybe it was a 3rd party vallet service, but no, the credit card charge was for the Westin.

    So go and enjoy yourself, but beware the crooks at the valley stand.

    27/01/14 | Link | Rating: 2.0
    154. Cindy T.
    I had an event at the convention center and lucky enough, our team was able to stay here which made going to and from the event super easy. Great hotel with nice views.

    24/05/14 | Link | Rating: 4.0
    155. Ed R.
    The center of everything,Great location ! This is an amazing location, train, bus, walk to any place in Boston. Jog with a view wow, you get wrapped and pulled into so much going on and to do you forget you are running. Staff is great young energetic, facility is cool and swank.

    17/12/14 | Link | Rating: 4.0
    156. Julie Y.
    I really, REALLY liked this hotel. I usually always stay at a hotel that has a breakfast included so that's why it's missing a star. Also, not having free Wifi was kind of a bummer.

    Other than that, it's the perfect location for working at or visiting the convention center. There's even a sky bridge connecting the two (perfect for us when it was raining!). I took advantage of the hotel gym which was lovely. Saw the pool but didn't use it, looked nice! The rooms were very spacious and clean. LOVED the shower!

    I didn't drink at the hotel bar so I can't review that. There is a Starbucks, convenience store, a few restaurants and a comedy club. There's also garage parking at $35 a night.

    ***We ended up getting breakfast at a diner down the street. I'd HIGHLY recommend it!!! We called in our food and they delivered it once to the front desk and another time to our room. Really yummy food. It's called My Diner located on A street.

    05/05/14 | Link | Rating: 4.0
    157. Patrick H.
    Yes, the elevators are a little slow.  Everything else was fine.  This hotel is a nice option if you want to stay in the Back Bay area.  An easy walk to the shopping on Newbury St and Fenway Park.

    07/07/14 | Link | Rating: 4.0
    158. Ann H.
    This is an upscale hotel. No airport shuttle service.  No free breakfast.

    And the clencher that forced the two stars:

    NO FREE INTERNET ACCESS -- in this day & time!!! Wha...?

    29/05/14 | Link | Rating: 2.0
    159. Jonah K.
    Very nice hotel, been open for about 7 years now I think. The event space is okay, but nothing to write home about. I was at a convention here, and it connects with the BCCS which is nice when its cold or otherwise unpleasant outside. The issue is that it's a bit of a walk from the seaport places you want to go, or to south station. This makes it less convenient than other options in the city.

    The staff seemed decent here, but nothing to write home about. There are better options for the money.

    09/03/14 | Link | Rating: 3.0
    160. Jason R.
    Dropping my previous review one star for a string of bad meals this week. As an example I just had breakfast with a side of old fruit that tasted like dishwater, twice, and a omelet that covered my plate in grill grease.

    To underline the point, one of the waitstaff just dropped a tray of dirty dishes in the middle of the dining room carpet.

    The 'business center' is one of this property's other pain points. This being a 4-ish star business hotel next to a convention center, you wouldn't expect to pay extras for a small thing like receiving mail.

    I did, in total $36 this week to receive a couple small letters and packages. To add insult to injury, you have to go to the business center to pay ransom, cash or credit card, to release your mail. In a final stroke of genius, there the GM has staffed his most surly staff.  

    Bottom line: the Westin Boston Waterfront is a great property that's being very poorly run. Makes me want to tear up my Starwoods card.

    22/02/14 | Link | Rating: 2.0
    161. John D.
    Not impressed whatsoever. The staff often reminded me that they were a 4star resort. Great I'm so proud of you. Stop telling me and start acting like a 4star resort.
    1. The rooms: no outlet by the bed?! Thanks for cleaning out the fridge, the old half eaten pastry was great to see.
    A good thing about the rooms is that the ladies cleaning them throughout the stay were so sweet.
    2. The Starbucks charges 6.50 for a 3.45 bacon breakfast sandwich. Fail. Unreal.
    3. The catering was so gross I can't even handle it. WARNING do not cater with the hotel eat elsewhere, please. Boxed lunch fatty ham ew. The joke of a risotto that made a better hockey puck. Ew. Pesto and marinara sauce chicken, on top of 2 blanched carrots?!?! Double fail. The snack breaks ew. The salty pretzels that were so salty you could boil pasta.
    4. Now it took me 4 times to get payment set away for a conference attendee. All the while being told that it was taken care if for me. Quad fail.  

    Nevertheless, our conference was great. And the hotel did have a couple wins but all in all. I'll pass.

    04/08/14 | Link | Rating: 1.0
    162. Jay B.
    Stayed at this hotel for almost a week for a convention meeting. My hotel room was on the 13th floor, double queen beds, clean sheets, nice LED TV, real modern. The meeting centers and convention rooms were more than adequate for big association meetings. There is a Starbucks in the hotel lobby that was very convenient. Two bars as well in the hotel lobby where you can get full bar service. Pool and workout center were decent considering the space. Great hotel, great location.

    01/03/15 | Link | Rating: 4.0
    163. Miranda L.
    As far as Westins go, this one is solid. It does have nice and usually very accommodating staff, great views if you get upgraded to the city view rooms, and a starbucks located conveniently in the lobby. It's also generally within walking distance from the waterfront, which can be pretty and filled with energy at night.

    However, there are also downsides: the rooms are certainly not soundproof (... #awkward), the location is a little out of the way, which makes for getting good food / walking home rather difficult (unless you cab or want to spend a little while on the T), and to top it all off, this place is, of course, not cheap.

    Keep in mind: this place is really close to the convention center, so it'll be the most convenient option for those people who are attending conferences either in the center or even in the hotel itself (and you will notice many of the latter when walking through the lobby). If you're not constrained by geography, though, and you could choose any hotel in Boston, you may want to venture out and try out the others, too.

    Bottom Line: Decent hotel, but certainly not the best in Boston.

    02/03/14 | Link | Rating: 3.0
    164. Maya T.
    4 pm and finally able to check in.  1.5 hours sitting in the little lobby waiting to check in.  Next year I won't come back to this hotel.  The Theatre District is beautiful and fun - the exact opposite of the convention center area.  

    The front desk clerk at the Westin gave me a look of contempt, rolled his eyes and looked himself down and up when I asked for an internet code.  NO, Starwood Preferred Guests DON'T get free internet at this Westin.  Not impressed.  

    Mediocre.  NOTHING to do in the area.  One excellent place to eat 2 blocks away, 2 bars and a Mexican restaurant.  

    Why pay ultra high price to stay in the convention center area when you can stay in the historic, most beautiful part of the city, for the same price or less?  Stay at the W, or one of the other luxurious hotels, surrounded by phenomenal places to eat,  picturesque streets.

    All of the other areas of Boston are beautiful - the opposite of the convention center.  It's astounding that such a great city could be so clean and picturesque.  Next year I'll stay in the fun pretty part of Boston.

    Saucity, the breakfast and lunch restaurant could have been used for a private party.  INSTEAD, the only place to eat is at the really crowded bar because the restaurant was shut down for a private party.  We waited 1.5 hours for our dinner to arrive at the noisy hallway / lobby bar.

    15/09/14 | Link | Rating: 1.0
    165. Jean H.
    I'm rather enamored by this hotel. Love? well... hold on now. lets see if this is something more than just one night of passion

    Lets weigh the good with the bad

    Westin Waterfront is the same as every other good hotel i've been to in many respects. oooooh, so you have clean rooms.... as if I haven't seen that one before. ooooh, an expensive parking lot... oh my! an unimaginative bar! That's a real refresher! oh, and lets not forget about the boring room service menu that enthralls with nasty delivery. (my pasta was soggy, mushy, and was 2 boiling minutes away from becoming mashed pasta sludge) Westin, they've all got that one. Seems like you're no where in the lead, there buddy.

    but wait... you've got a pool? a good indoor gym? allows DOGS without a fee?!?!?
    I take it all back. Westin Waterfront, perhaps you're not all that bad. Change your internet policy from expensive to free, and i'll throw in that last star.
    have a deal?

    03/04/14 | Link | Rating: 4.0
    166. Michael C.
    I have been to numerous events here and they always do a classy job here. From a function perspective it was fine. The food on my most recent function here was totally off. It was a steak and risotto dish. The risotto was so undercooked it was amazing that they let it leave the kitchen, some of it was literally crunchy.

    15/11/14 | Link | Rating: 2.0
    167. Nathan S.
    The price for this hotel is crazy high.  I will never rate a hotel that charges for wifi more than a 3 star.  It is crazy to add that expense to an already exuberant price.  If not for the convenient location to the convention center, I would not stay here due to the price.

    The rooms are nice, clean, quiet and have a good view.

    02/08/14 | Link | Rating: 3.0
    168. Chris W.
    Was here for a work conference and was really impressed. Highlights for me were the friendly staff, comfy beds and the fitness facility. I'd stay here again and highly recommend for corporate team functions as well.

    21/03/15 | Link | Rating: 5.0
    169. Gabriel S.
    Super Hotel, I can only say positive things about this hotel. The staff was bend over backwards service driven.

    My room was very nice with and had a beautiful view of the ocean. It was always very quiet at night and the beds were very comfortable.

    In the morning I went for a run with the concierge running team. They were excellent, we ran at my speed and I was treated to a history of Boston as we ran. This was one of my favorite parts of the trip.

    Everything about the Westin is top class from the workout room to the food and all of the staff.

    This is my new go to place to stay in Boston!

    18/08/14 | Link | Rating: 5.0
    170. Jax A.
    I come here yearly for my convention.  They tell us they love us because we are so friendly.  I hope they don't say that to everyone...lol. They are always nice but of course parking is $36 a day and there's not too much super close to the hotel. Never a bad experience but just not my favorite part of the city unless you don't plan on leaving the hotel.

    26/01/15 | Link | Rating: 5.0
    171. ray s.
    Almost does not seem like a Westin. Maybe it's the handicap room I was gives due to being late to arrive on Sunday evening. The rooms are in need of a remodel and seem a little on the dirty side. The heavenly bed just isn't what I remember from my visit to the NYC property a couple of weeks ago. TV's are old and the remote is slow and dirty.

    Gym is large and equipment is ok. Indoor pool for those who swim is very nice.

    I will be anxious to come back once this property is spiffed up a little bit.

    As a platinum member who stays at spg hotels frequently I guess my standards have been set and this place did not rock my boat in Boston

    20/01/15 | Link | Rating: 3.0
    172. San W.
    PROS
    - Clean, tidy room
    - Cool shower (water pressure was better with the hand-held shower head)
    - Complimentary Starbucks coffee filter packs, Tazo tea bags, and Dasani water bottles
    - New Balance workout clothing and shoes delivered to your room to use during your stay for $5
    - $5 food and beverage voucher to use at the hotel's venues when you participate in the green choice option (no housekeeping) by hanging the card outside your door before 2 AM
    - Friendly and accommodating service

    CONS
    - Terrible artwork in the room (seriously, what were they thinking?)
    - Spotty cable service (kept getting pixelated green screens when flipping through channels; problem was fixed by clicking back to the desired channel)
    - No free WIFI or local calls
    - Thin walls (overheard a man heave a deep sigh late at night and was momentarily alarmed)
    - Super expensive room service ($4.50 delivery fee + 18% automatic gratuity + 7% restaurant tax + regular tax)

    La-di-da

    02/08/14 | Link | Rating: 3.0
    173. Kathleen D.
    Stay here if you're going to a conference, the airport or are really interested in the sights of the Seaport District.

    Best place I found to eat nearby: Legal Harborside.
    Best thing in general nearby: Harpoon Brewery. Love, love.
    Also not too-too far away: Boston Tea Party Ships and Museum.

    However. If you're going to Boston as a tourist and want to see all the sights, you're going to have a bit of a hike and cabs are costly. You could take the trolley, sure, but you're going to have to deal with the green line/orange line fun. (Hint: I wanted to use a different word for fun there.) I had a very, very bad experience with one of the trolley lines. Fortunately, the concierge here was able to help us get our money back.

    The hotel itself is gorgeous. Staff members were professional throughout our stay.  I'm giving it four stars based on the actual accommodations rather than the location. It's not fair to dock it due to that. It was my own fault for not knowing more about the city landscape ahead of time.

    Some issues: I didn't like their lack of free wifi. The hotel was also on the pricier side and they do make you pay quite a bit for overnight parking, which I think is unfair since they seem to have ample space on their grounds for cars. Also, if you take the bed closer to the bathroom in the double rooms (as I did), you'll realize there is no outlet next to you. That was inconvenient.

    Other than that, I had no complaints during my stay. The room itself was wonderful. Beds were super comfy and the bathroom was always well-stocked and spotless. Elevators were speedy. When needed, cabs were parked outside and ready to head downtown. The hotel also has great food and bar options on-site.

    It's a good place overall.

    15/09/14 | Link | Rating: 4.0
    174. Josh M.
    This Westin is in a great location. You can walk everywhere. You are about 5-7 blocks from the water. You do have to cross a bridge but there are walkways the whole way. Tons of places to eat close by.

    The hotel itself is really nice. There is a big main lobby with vaulted ceilings. There is 2 places to eat. A main bar area. And then a comedy club. There is also a Starbucks. The Starbucks always had a big line outside of it every morning. There was also outdoor seating. As far as the rooms go. They are nice it is still a hotel. We had a nice view but the pictures you can't really see everything I saw with my eyes like the boats going in and out of the harbor. The staff was very nice and accommodating. Even when I asked for stupid little things. The price was a bit much but every Westin I have stayed at and been around the same price. I will be back at this hotel in the future. It is a nice place if you don't want to drive everywhere or rent a car.

    30/10/14 | Link | Rating: 4.0
    175. Shannon F.
    I just looked up the prices of this hotel on a normal night and am looking at prices of between $300-$500 a night.  We received a discounted group booking rate for an event that we attended inside the hotel.  So for prices so high that aren't immediately in downtown Boston, I am sorry, but I expect more.  These are the things this hotel did not provide:

    1.  New furniture (see attached picture)
    2.  Free wifi...Ummm...the ghetto hotel down the street from me has a sign out front saying "free wifi", I would have thought it was a given?
    3.  Cheap parking.  Parking was $36 a night.  Let me repeat that:  THIRTY SIX DOLLARS.
    4.  A  short distance between the parking garage and the room.  I think it was a mile between the two.  And I'm not joking.  This required the use of two elevators.  God forbid you should forget something in the car like I did.
    5.  Complimentary breakfast.

    But the thing is, that they know they have you by the balls here.  There is no where else to park, and if you want to find someplace other than the hotel to eat, start walking.  And god forbid you were managing an event at the BCEC next door, and needed wifi.  They know they got you coming and going. One positive note, there are three bars in the lobby and at least three restaurants.  Also, there's a comedy club.  Totally only worth your time if you are working next door.

    27/01/15 | Link | Rating: 2.0
    176. Jon T.
    Not a location I would seek out for a stay in Boston, but if you're here for business it puts you in close access to the necessary areas either via foot or the T. As for the hotel itself, the rooms were ok but nothing out of the ordinary.

    I do like that they have a nice fitness center, indoor pool, and spa. It gets cold and boring in Boston, so at least you can keep yourself busy working out and then relaxing.

    28/04/15 | Link | Rating: 3.0
    177. Kelsi B.
    I'm actually very surprised that this place only has 3 stars. It's a fantastic hotel!

    Walking in you're greeted with a massive lobby, with a hotel bar/dining area on the right and a restaurant on the left. There's also a Starbucks right in the lobby which makes early mornings much, much easier. I arrived around 2 AM (flight delays) and so was put in a handicap-accessible room on the 4th floor as that was all they had left. Granted, the room and bathroom were very large however I was really looking for a room on a higher level to get a nicer view of the city. The next morning I asked the front desk if I could move and they put me on one of the top floors (can't remember which). But what a difference! The room was smaller, but much more cozy. And my view was amazing.

    The room is very clean and updated, beds are heavenly (as always at Westins) and bathroom is very nice. They have one of the overhead shower heads which are a nice touch. There's a pool and workout facility in the hotel - my only negative was the workout facility. It's fairly large, but the equipment/weights could use some updating. The pool looked nice, although small. Wifi was free and all of the staff I came in contact with were very accommodating and nice.

    The location is a few blocks from the harbor, definitely walkable to many restaurants and bars. We even walked back to the hotel from the North End. Overall this is a great hotel!

    06/05/15 | Link | Rating: 4.0
    178. Gigi L.
    I had a great experience here. The staff members were all kind and helpful. The room was clean and tidy with all your basic amenities available. My favorite part of the room was the bathroom!!! The lighting was a DREAM! Perfect for putting on makeup.
    This place has a gym on the mezzanine floor. I used it everyday and never had more than 2 people working out w me. Pretty small but has your essential free weights and cardio machines. One more cool thing they provide is gym attire, including shoes available for rent for $5. I didn't have to use it but it's great if you need it.

    I would have to disagree with the other reviews. I def recommend this hotel. The location is superb if you need to get into the city. I basically went everywhere via uber for $5/trip.

    The only complaint I have is that free wifi is only available in the lobby. $15 per 24 hrs in the room.

    10/05/15 | Link | Rating: 5.0