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W Boston in Boston, MA

W Boston in Boston, MA

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Company Info:

Rating: 3.43

Address: 100 Stuart St, Boston, MA, 02116

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    Comments (188):

    1. Jackie R.
    This rating is only for the bar area. We went here on a Monday for girls night, and it was our speed all the way. The bouncer sort of offended us by thinking/saying we were all minors before we even walked in, so after carding us he dropped off some drink tickets for our first round, which was so nice of him. We tried some of the signature cocktails, and they were kind of hit or miss. I liked the Amelia, but my friend said it was too heavy. Had the kumquat mojito, but it was just average. My friend said the ginger margarita was too spicy. The drinks were a bit pricey ($12 range for cocktail) but normal for hotel bars. Plus, they use only top-shelf liquor and load the drinks up. The atmosphere was relaxing, and we didn't feel out of place in jeans and blouses (most people WERE dressed up in suits and dresses/skirts). Ordered some cake and fries, and while the plates were small, they were delicious. Also, our cocktail waitress looked like Eva Menendez and was smiling and friendly all night. We will definitely be back.

    17/05/11 | Link | Rating: 5.0
    2. Frenchie B.
    Review of the food / room service. I ordered the tuna tartare and the slow cooked salmon.  The food is very good, particularly for room service which I typically am not impressed with.  Compared to other Ws, the food is fantastic.  I have yet to determine the overall service but it seems like the hotel is off to a great start!  The bar downstairs is packed!

    04/11/09 | Link | Rating: 4.0
    3. Dollface G.
    I agree that W hotels are supposed to be trendy and super stylish and our local Boston W has succeeded.  However, let's get real.  First of all, you are already going bankrupt.  You have tons of units up for sale and no one to buy them.  So sad.  So, you want to charge some ridiculous amount of money for a cheeseburger.... and it is just that.  A cheeseburger on a plate. Fine.  But when people from the neighborhood want to come in on a quiet Sunday night for a few overpriced cocktails and they are greeted with the following: "Excuse me are you staying at the hotel this evening?" To which we replied "no" and we hear "Well, the bar is only serving hotel guests this evening"  ARE YOU FREAKING SERIOUS!!!  I have been to hotel bars all over the world and that was a first.  Who do you think you are?  Where do you think you are?  Some private club??  Forget it.  What a joke.  Someday down the road when you are closing your doors because people have stopped coming in and your trendiness has worn off, I think you'll regret not taking the business of locals and being so disconnected from the neighborhood you reside in.  Pathetic.

    06/09/10 | Link | Rating: 1.0
    4. Adam C.
    Decent, but for a W, this was a disappointment.  It's trying too hard to be fashionable, but not trying hard enough to make sure the guests are comfortable and happy.  Example:  instead of a wall separating the bathroom from the bedroom, there's a kitschy, mostly-transparent piece of fabric artwork acting as the wall -- meaning that every steamy shower is an event for all the room to experience.  Another example: the lighting master switch forces you to decide between having a nuclear-blast of light in the bedroom, or no power at all to any other switches.

    12/07/10 | Link | Rating: 3.0
    5. Jay G.
    Let's be honest, a W hotel is defined by its lobby bar.  The W either revamps an old hotel or starts from scratch and here in Boston they turned a parking lot into a hotel.  Architecturally it is a beautiful structure, a wonderful use of the space and a healthy breath of fresh air to the Theater District.  The lobby bar takes the open space and creates small nooks to have large or intimate gatherings for work or play.  The drink list and appetizers are more than adequate but I think that as far as W's go this one is the newest, not the newest and greatest.  It comes down to small details for me, where some W's shine and others just seem to be cookie cutter.  It might be sort of anal for me to even be so critical, but W sets a high bar.  I refer you to the likes of W downtown Atlanta, W Montreal etc. Either way this is a great spot to meet for drinks and if your coming to stay in town I am pretty sure you will be satisfied by the accommodations and service.

    08/01/10 | Link | Rating: 3.0
    6. Kelly T.
    Updated September 2010: Came back here for Labor Day weekend and the services were much improved.  Parking was quick, and staff seemed more attentive.  They even took good care of our dogs while we stayed the weekend.  No real complaints- decent experience.

    19/09/10 | Link | Rating: 4.0
    7. Abby S.
    5 stars for the burger...my friends and I split one and it was AMAZING.  I can't wait to go back and try more things on the menu.

    5 stars for the drinks...3 of us got the Bellini and it was just the right mix of champagne to flavors/juice.

    3 stars for the "greyness" of the room.  It was night outside sure, but there were business lights on outside, yet I still felt like I was in a "sad" place.  The layout is fantastic, but EVERYTHING is grey.  At least the waitress wore black.

    19/11/09 | Link | Rating: 4.0
    8. Teju P.
    The bar is awesome for people watching! I went on a Wednesday and it was a happening place. Drinks are not as expensive as Liberty. More well lit than Whiskey Park. A great new addition to Boston! Have yet to check out Market...

    08/11/09 | Link | Rating: 5.0
    9. S. M. S.
    What a crappy W hotel!  Stupid bar layout (with a line to get in??????? Puleeze...), sterile dining room (with a Jean Georges chicken parm????? LOL).  I stay in W's all the time and am so glad that I live in Boston so that I'll never have to stay at this hotel.  The Ames makes the W seem like the ZZZZZZ...

    03/02/10 | Link | Rating: 1.0
    10. Mark W.
    We stayed here the week it opened... big disappointment. The rooms still had dust from the construction which I hear they flew through to get the place open and it really shows. The front desk staff didn't have a clue no one ask to take our bags. The upside to staying here is the location.

    30/01/10 | Link | Rating: 3.0
    11. Beth T.
    had dinner here last night  food was ok - had allot of wait staff and they got my dessert order wrong and made me wait for 20 min - everyone else at the table had their dessert buzz kill

    08/01/12 | Link | Rating: 3.0
    12. Carlos F.
    W Bar

    Friday Night, Nov 09
    Line outside, very tight inside.  Clearly the new hotspot (for some).  

    Crowd was cougar-y and guys were geeky.  If you're a man under 35 looking for women, this isn't your spot.  Sort of a misfit island for those that couldn't get into Liberty Hotel.  Slow service.  

    On the upside, cool room, nice size drinks (for the money), nice bathrooms.  

    I don't know this "Living Room" place, so I don't know what that scene is like.

    02/12/09 | Link | Rating: 3.0
    13. David B.
    Stayed this weekend with the family. First stay with the W. Would recommend to all.

    12/09/10 | Link | Rating: 3.0
    14. RICK L.
    Stayed for 2 nights at the tail end of a family vacation.

    Definite Pros:

    - The location, in a remade theater district, is convenient to the Public Gardens, Boston Common, and Chinatown; also near T stops for access to the Fanuel Hall and markets area, Back Bay, etc.
    - Can't say enough about the courteous, friendly, hard-working staff. After a misunderstanding that led to our room not getting housekeeping service, they sent up a bottle of wine and an apology. Classy.
    - The concierge service helped us with airline check-in and, even better, advised me of a nearby Hertz outlet where I could dump our rental car instead of having to take it back to the airport when we arrived from Cape Cod (the hotel charges $44/day to park).
    - Spacious, well-stocked fitness center, including yoga mats and a boxing station.
    - Newish, comfortable, clean beds and bedding
    - Clean, soft, large towels

    Some Cons:

    - IMHO, it was a smallish sized room for the price we paid (even with the Hotwire discount); arguably unavoidable given the urban footprint that Starwood had to work with.
    - Some of the style choices miss the mark, including the non-wall in the bathroom; i.e., the bathroom is separated from the bedroom/living area by an only somewhat opaque fabric screen, so people in the room (depending on who's in your party) might have to avert their eyes when you disrobe for the shower.
    - Like the classy, attractive tiles in the shower but the dark color makes the shower dark.
    - Would have been nice to have a true mini-fridge instead of one stocked with the hotel's expensive items, which we had to remove to make room for our water, food, medicines, etc.
    - We were awakened the first night by an apparent domestic incident in a room down the hall. (Staff responded but things had apparently quieted down by the time they arrived.)
    - Charging for wireless Internet access (from one's room) strikes me as chintzy after having paid what we did for the room. (Apparently we could access the wireless from the lobby but this was not a convenient option for us.)

    To sum up: the W is a stylish hotel that treats you well in a convenient, visitor-friendly location, with a few aspects that could be improved.

    27/07/10 | Link | Rating: 4.0
    15. Kalowena K.
    Beautiful hotel property. It's a fairly new hotel but the service quality (other than the bellmen) falls  short of what you'd expect from a hotel of this caliber. The best service is from the bellmen. Maybe everybody else should learn from them!

    15/05/12 | Link | Rating: 2.0
    16. Sandy S.
    First of all, I should note that the staff at the W Hotel in Boston are excellent. The rooms are large and quite modern. However, there was something that just didn't resonate with me. The location is just on the outskirts of being in an ideal spot. It's kinda ghetto - especially at night time. The rooms are large but impractical. Lighting is horrible and the rooms are too "cold".....the designer of the hotel could have done a much better job. One of the weaker W hotels I've been to.

    06/11/10 | Link | Rating: 2.0
    17. Matt T.
    Stayed here for a weekend. It's got an upscale post modern vibe. It's beds are comfortable and the rooms stylish and clean. It's location is convenient to get around the city and the customer service was top notch. The only drawbacks, both minor, were that for some reason the bathroom lights were linked to the main lights in the bed area. Tough to use the bathroom while someone is sleeping in the bed area. Secondly if you hang at the bar area, be prepared for lots of Armani and Prada. If you are more of a casual dresser you will feel out of place with the excesses of douchebaggery. Overall though, I give the place a thumbs up and would stay there again.

    01/08/10 | Link | Rating: 4.0
    18. David D.
    Great Bar Scene!

    20/11/10 | Link | Rating: 4.0
    19. Adam G.
    This review is solely for the bar at the W and more specifically the drinks at the bar.  Believe it or not, I ate no food while I was there.

    Some friends and I went to the bar after work the other day (it was a half day) and had the best time.  The place was pretty much dead (because it was 1:30 in the afternoon) so we all got seats at the bar.  The bartender was awesome (more to come on just how awesome).  If there was a drink we wanted that wasn't on the menu he said he could make it for us.  In particular, I enjoyed the ginger margarita.  So much so that I actually licked the salt off the glass...I know, that doesn't seem like a compliment but I am of the attitude that salt on a margarita glass is a tool of the devil.  However, you mix that salt with some freshly grated ginger and it then makes the equally delicious liquid in your glass even more delicious, well then, suddenly the tool of the devil becomes angel dust... from real angels...not the guys the sell it on the street.  But I digress, I also had the lemon drop martini (which wasn't called a lemon drop...but close to it) and it tasted like I was drinking lemonade out of a martini glass, but rest assured the alcohol is definitely there.  In addition to their incredible coctails they have really good beers and really really good wines.

    But what really made the experience incredible, and the reason we'll all definitely go back is the bartender (Remember the afore mentioned extra awesomeness of the bartender?  This is it.) let us be guinea pigs for some new cocktails he was trying.  The first was a sangria, which tasted like a delicous mix of fruit juices, and could possibly be my official drink of summer 2010.  The next was ...I don't really remember what he called it but it had muddled blueberries, 7-up, vodka, some other flavored alcohol, and another alcohol that escapes me because to be honest I was pretty buzzed by then...long story short is it tasted exactly like a grape soda.  It was incredible.

    So if you're looking good ambiance and classy drinks, the bar at the W is definitely the place to go.  Just be careful, while the cocktails don't taste like there's any alcohol in them, you will walk outside and feel like the alcohol fairy gave you a drop kick to the face.

    29/12/09 | Link | Rating: 4.0
    20. Kyle B.
    I had friendly service and a nice upgrade to a spacious room.  The place seemed rather quiet and empty.  Perfectly functional gym for a chain hotel.  One downside - getting a spa appointment was hard.  The best they could offer was 7:30 at night.

    09/04/11 | Link | Rating: 4.0
    21. Maryrose S.
    I stayed at the W hotel for a recent conference trip.  It could have been a great hotel if not for a few annoyances.

    First, the good:
    - great staff!  From the concierge, the front desk, the doorman - always service with a small and oodles of charm.  
    - Fabulous location!  It was right in the middle of the Theater district.  There were 2 subway stops and only a short walk away from Boston Commons, Newbury Street and Beacon Hill.  
    - very clean with chic, trendy decor.  Rooms were spacious and comfortable.  Lots of style!
    - Great bar and lounge set-up.  
    - Awesome gym!  Updated equipment, boxing bags and weights.  I definitely made use of their facility.  But really, couldn't you just call it a fitness center?  Did you have to call it "Sweat"?  

    Now the bad:
    - The hotel was all fashion with no function.  The lights run off a master switch.  Like others have mentioned, you will have to turn on all the lights if you get up in the middle of the night.  ANNOYING!  It bugged me even though I stayed alone and didn't have to worry about waking anyone up with the lights.  But having a room full of lights come on all at once is not at all fun to deal with when you're half asleep.  
    - Location was great, but it comes with crowds and noise.  So pick and choose your battles.  
    - No free wi-fi!  This ALWAYS bugs me.  So much that I will likely add 2 stars to a hotel that includes wi-fi in their cost.  If you're trying to be trendy and cool, then get with the times and INCLUDE the wi-fi in the price of your hotel.  $14.95 a day is not worth it.  And I'm not interested in lugging my laptop down to the lounge to get on-line.
    - The partition/screen between the room and bathroom?  It works fine if you're by yourself, but offers little privacy if you're staying with others.  Since I was staying alone, I'd rather it allowed me to look into the room and watch the morning news while getting ready for the day.
    - Wet bar: Great selection, but how about some room for me to actually use it?  I came back with some food one night and realized I couldn't stash it in the fridge.  BOOOO!  And no coffee maker?  Really?
    - Speaking of food, don't waste your time on the room service menu.  I seriously thought my booklet was missing a page.

    This probably wouldn't be my first choice if I came back to Boston, but a good deal may sway me since it is in a great location.

    30/09/10 | Link | Rating: 3.0
    22. Anna B.
    This is solely a review of the bar!  Love the decor and atmosphere.  No line on a weeknight and you fit in in jeans or a power suit.  Service was excellent, food delicious.  I had the burger and the tuna.  The downside is that I had to order the burger after the tuna because I was still starving...  portions are small for both food and drink.  The wine pours were especially tiny.  It was all tasty but I won't come here hungry again and the small portions make the bill add up much faster than other places in the neighborhood.

    14/12/09 | Link | Rating: 3.0
    23. Beach Girl M.
    The hotel is ok.  Truly nothing special.....  somewhat disappointing.  The location is very good.  The decor pretty dull and worn.  Really nothing cool in comparison to many hotels these days including other W hotels.  Speaking to that ...   no music in lobby or elevators, flowers in lobby on their way out, concierge while nice could not recommend restaurants in the area without looking them up on line- uh which we could have and did do already.  Wanted some local insight.  Inside the room you could not turn on bathroom light without turning on bedroom light so take a flashlight or phone with you into the bathroom while your partner sleeps....  just bad design.   The maid walked into our room at 9 am even though we had a late 4pm  checkout and sign on door.  Our experiences with W  has been in NYC, Montreal and Miami.  The ladies at the front desk  very nice.

    03/06/12 | Link | Rating: 2.0
    24. Emily K.
    when i was little i had this cassette tape of bert and ernie sketches that i listened to until it wore out.  on this particular tidbit from my childhood, there was a segment of bert leading a meeting of the "national association of W lovers." he sang a song about how awesome Ws were, making words like waffle.

    i'd like to go ahead and include myself in this association.  the W hotel has tremendously handsome staff (they sure know how to make a girl feel special), great rooms, the most comfortable beds in the history of hotels, and they put your average mini-bar to shame.  sure they have the wee fridge with the alcohol and cokes and red bulls and what not, but they also have: an umbrella for when it's raining and you don't have yours, a safer sex kit (lube, 2 condoms, and some breath mints), cds of special concerts that take place at W hotels worldwide, sneaky snacks for the youngins, and a full bottle of red wine, among other things.  their room service menu is more expansive than i've ever seen another hotel have.  not to mention those bliss products in the shower are awesome.  (protip: if you make them disappear every day such as putting them in your suitcase, they give you full new ones for free and you can get yourself a little collection of fancy soap that smells ohsonice.)

    so bert, please feel free to revise that song about all the great things about W with the W hotel itself.  i'm sure sesame street fans will thank you.

    02/08/11 | Link | Rating: 4.0
    25. Jennifer H.
    The best customer service I have had at a hotel in a long time. This location is a new W and worth the $ and convenient to shops and restaraunts.

    05/10/10 | Link | Rating: 5.0
    26. Mimi K.
    I haven't spent a night at the W, I'm here to talk about the downstairs/lobby lounge. I love coming here for drinks and a night of winding down after a long work week. The doormen are polite and charming, the bar is well stocked and the bartenders are professional in taking and carrying out your order. Whether you're just hanging out with the girls or out for a drink with the boyfriend, this is the spot to be.

    18/04/11 | Link | Rating: 4.0
    27. Julie F.
    My Mom and I had a fantastic time and the staff was superb. If I have one issue it would be the lighting in the rooms. It felt like everything was on dim even at the vanity.

    13/06/11 | Link | Rating: 4.0
    28. Edward K.
    I really wanted to like this hotel. I'm an SPG Gold member, and stay at Starwood hotels whenever they are near my destination. My wife and I went to the W for a 4-day weekend. In the end it became a 3 day stay.

    The bad:
    - The reason we left a day early: noise, Noise, NOISE! This was the worst aspect of the stay. There is a hospital a block or so away. Around 8:00pm Ambulances and emergency vehicles start racing by. We were on the 12th floor but still found the noise incredibly disruptive. It was impossible to sleep more than 20 minutes. The commotion finally abates around dawn. One morning we slept in until noon, just to catch up on sleep. Before they build a hotel, someone from Starwood should sleep in an RV parked on the property. They never would've built this hotel there.
    - The screen between the bathroom and bedroom is just strange. Sure looks pretty, but it offers little in the way of privacy. In certain lighting you could see right through and watch your SO tend to all sorts of private matters. Starwood's ALoft properties separate the rooms more effectively with frosted glass.
    - The toilet is in it's own little closet off the bathroom, which at first seems convenient. However, it's small, probably only 32" across.
    - The toilet closet has no ventilation. So if you go out drinking (what you do in Boston), the next morning you will pay for it in this penalty box. We bought a spray air freshener to help.
    - $14.95 for internet access (wifi or wired) in the room. At Starwood's Four Points hotels, room wifi is free in a room costing 1/3 as much as the W.
    - This is Boston, so parking is dear. But charging guests $44 a night to valet park is outrageous. For that price I want to see attractive young ladies bringing me my freshly washed car.

    The good:
    - The location is a mile walk from most of what you would want to see in downtown Boston. This plus did not even come close to making up for the noise.
    - The staff was friendly and attentive. A lot of businesses could learn from W how to do customer service correctly.
    - The bed was super comfortable.
    - Plenty of outlets.
    - Phone charging station that works with an iPhone.
    - Every conceivable video connection for the TV.

    We stayed at the Westin Copley Square last summer. Far and away a much better hotel.

    11/07/11 | Link | Rating: 2.0
    29. PasadenaGal T.
    Very disappointing.  Walls are paper thin and it's a party hotel. So, if you actually want to sleep, go elsewhere. If you're 22 and want to rave, stay here.  Left something in my room and called one hour after check out to retrieve it, but they said they didn't have it. Really?  Well someone has it and it ain't me.

    10/09/12 | Link | Rating: 1.0
    30. Oski B.
    Comfortable hotel in a convenient location.  Gym could use a few more machines, but is otherwise great.

    04/07/11 | Link | Rating: 4.0
    31. Brita F.
    Man, I love this hotel. A friend of mine did a photography session here, and the room was sooo beautiful! It wasn't even a suite or anything, just a "run of the mill" room, but I thought it was just heavenly. The bed was really comfortable, and everything was a really peaceful purple color. I could see myself staying in this chain over and over again!

    18/07/11 | Link | Rating: 4.0
    32. Ben C.
    Great hotel, well located, great service... after I casually mentioned that I would be driving to see family in Maine tomorrow, the front desk clerk (Lilia) took the time to write me a personal note and send up some chips, water etc for the road trip - very unexpected but the kind of thing I'll always remember when choosing a Boston hotel.

    22/12/12 | Link | Rating: 5.0
    33. Dorian G.
    Convened here for a Girls' Night Out with 6 friends. We had 2 double queen rooms.

    The room was gorgeous. Sleek, modern, and super comfortable. You don't often get "sleek" and "comfortable" together, but at the W you do. The beds are cushy and sheets are really soft. Pillows aplenty on both beds, and no scratchy, tacky hotel comforters that you want to kick off because they scream "itchy." A few armchairs for friends to sit on were available too. 10 of us sat comfortably around the room.

    Chargers for all things electronic are available, including an iPhone/iPod charger-slash-dock so you can groove to your own tunes while getting ready for your night out. LCD mounted on the wall, DVD player in the dresser...we didn't really use either, but they're there.

    The bathroom was all marble and granite with really cool bowl-style sink. Bliss products were abundant (and i may have pocketed them all upon my check-out). The robes are some of the nicest I've ever seen. Waffle on the outside, terry on the inside. Niiiiiice. Privacy in the bathroom is a question mark. There is canvas screen wall that separates the bathroom from the main room, so if the lights are on the bathroom, you may be revealing more than you'd like to others in the room. But the most important part (the toilet) is closed off, so you can at least do that business in private.

    Room service comes at a massive premium. $12 for a bowl of frosted flakes with banana? $9 for plain yogurt with fruit. Eeek. We did order a few sides of bacon and sausage to accompany the bagels and coffee we brought in from around the corner, but that was actually on a comp from the hotel since both of our rooms were insanely humid if we didn't leave the thermostat at 65 degrees. They offered dehumidifiers, but for one night, the trouble didn't seem worth it.

    I didn't have a chance to indulge on any cocktails in the bar downstairs, but some friends did and they described them as delicious, but overpriced. $13 for one drink. Maybe I don't get out enough these days, but that seems hefty.

    Bottom line: the W is my first choice in hotels now on.

    25/08/11 | Link | Rating: 4.0
    34. Maria B.
    Like many other reviewers, I've never actually stayed here- my review is just for the bar (W Lounge)

    Went there last night with a good friend of mine per a recommendation from a Bulgarian guy we met at Teatro (where we had originally planned to stay for drinks/dinner).

    First of all, the ambiance is amazing! Dimly lit, a small fireplace, long sheer curtains hanging from the ceiling acting as dividers, muted colors, modern furniture- it's all great.

    There are big couches and comfy modern chairs everywhere to sit, like you're in a really nice living room. Also, the tables and chairs are sectioned off in a way where you feel like you're part of the social mix, however also feel secluded and "VIP" in your area- where you can have a conversation without being overheard or not heard at all due to the music.

    We ordered rasberry infused cocktails (I forget the exact name) that were delicious- I could've had 4 or 5 but I stuck to 2 :) We also ordered the edamame with parmesan and lemon which was really delicious.

    If you're looking for a full dinner I'd suggest getting a reservation at Market (the restaurant just a few steps away from the lounge), but the snacks and food they have available at the Lounge all sound delicious, just small portions/appetizer sizes.

    Would definitely plan on going back again.

    06/01/10 | Link | Rating: 4.0
    35. Rene' Y.
    Girls night out on one Saturday night few months back (around March).  We wanted to have some drinks at the bar, guess what, we were wait listed!!  Are you Fr@**king kidding me?  @ 8:30 P.M ???
    The line was not long (only one couple ahead of us), but we still waited for 20 mins.  I know this is a new place but we all feel they made us wait was uncalled for, maybe they tried that to make us feel that is the only "happening" place in town.  
    The deccor of the lounge/Bar was very trendy, but the wines & food were overpriced.  Next time I will be at Liberty.

    10/06/10 | Link | Rating: 1.0
    36. Natalie G.
    Loooove this W. My only complaint is about the front desk staff, and it's only one guy out of all of them. I checked in on a Sunday night and my manager made the reservations for both herself and me for the week, and then decided not to come on the trip. She was only going to stay through Wednesday, but I needed to be there through Thursday so I asked the guy at the front desk to change it. He said no problem, my reservation had been extended.

    Wednesday morning comes around and there's a bill under my door. I call the front desk and they have no records of my reservations being extended one more day and if I want to stay at the hotel another night, I have to move rooms. They took care of everything, like moving my suitcase and such, but I was pretty upset that the guy on Sunday night told me it was all taken care of when it clearly wasn't.

    So whatever, that's a long story about something that isn't that big of a deal, but the W prides itself on its service, and I felt like that should have been something they took care of the night I got there, not the morning of the day they thought I was supposed to leave. Also, when my co-worker complained about a half-drunk bottle of wine in her fridge, they brought her a new one and told her to drink it for free. After my mix up, they gave me a tiny bottle of Fiji water and a box of Hershey kisses. I would have much rather had the wine, for what I believed to be a bigger inconvenience.

    But all in all, I did enjoy my stay, hence the 4 stars. I haven't stayed at many Ws, but this one is so far my favorite one. When I come back to Boston for work, I'll probably stay here again (but make my own reservations).

    06/03/10 | Link | Rating: 4.0
    37. Santosh K.
    The W Boston Common is, certainly, uncommon.  It's large, spacious, and the steel and glass exterior evokes a decidedly uncommon feel to the Back Bay area.

    However, in my books, the W Boston is a miss, with a dash of a hit.  This breaks my heart.

    First of all, there is a lot of space in this hotel.  This works against it because W Hotels, typically, have a cozy, intimate feel, with a touch of warmth and cool at the same time.  The extra space in the corridors and rooms give it more of an ALoft hotel touch (which is a W brand, by the way), and that's not a good thing.

    Second of all, this W hotel seems to have an odd lighting scheme in the rooms, which I took note of only because I've not had this problem at any other hotel.  On two stays, I noted that in two different rooms, the main switch is the only switch for all the lights, and so there's not an additional main switch by the bed side.  This means every time you want to turn on one small light at night, you'd have to get out of bed, walk over to the main door, and switch on all the lights, or optionally, leave the main switch on, and go around the room switching off each light except the one you wish to leave on.  Strange quirk, which peeved me.

    The other problem I took with this W was the Living Room bar.  For all the space, this bar has been setup in a cramped fashion.  This means that during a normal evening (forget a busy one), there are just far too many people around the bar that you can't really move without spilling your drink.  

    All in all, the W Boston is very comfortable, and the staff are very nice.

    24/02/10 | Link | Rating: 4.0
    38. Jenna W.
    My mother and I stayed at this hotel this past weekend while I was looking for apartments in the area. I travel almost every week and have stayed at hotels all around the world and this was, by far, the worst hotel experience that I have ever had.  Our stay began with a breakfast on Saturday morning at the restaurant in the lobby. The meal was nice, but we waited for about 30 mins to get our check. Since I had a meeting to go to, my brother (who is the manager of a well known restaurant in the area), brought the check and our credit card to the hostess to be processed. Since she was on the phone at the time, my brother patiently waited there for her to finish. When she saw him standing there, she looked right at him and dismissed him back to our table with a rude and condescending hand wave, shoeing him away. Twenty minutes later, they finally took and processed our payment.

    When we first checked in, the front desk staff stressed how security was their priority and they do not allow non-hotel guests upstairs. This was the furthest thing from the truth. On Saturday night (around 1:30 am), my mother and I were awakened by people screaming in the hall way and from two different rooms (it sounded like we were right next to an amusement park). We called the front desk to ask them to quiet the groups down, but people continued to scream at the top of their lungs. Other rooms also called about the noise, but this did not seem to help the situation. The noise continued until we called again, asking security to come back and quiet them down. When security eventually came, they had to escort all of the people out of the hotel (the majority of the people in the rooms were not hotel guests). By the time the drama was over, it was close to 4 am.

    Aside from the relentless noise inside, the windows and walls in the hotel are so thin that you can hear people talking and screaming from the streets. We were on the 12th floor and were shocked to be able to clearly hear the conversations of the people below (with the windows closed).

    Needless to say, neither my mother or I will ever stay at a W hotel ever again. The people were extremely rude and getting a good nights rest was impossible. My brother, who use to refer many of his clients to the hotel, will never recommend this hotel to anyone either. If you want to enjoy your Boston experience an be able to have a peaceful night, this is not the place for you.

    25/03/12 | Link | Rating: 1.0
    39. Avin N.
    I haven't stayed here, my review is based solely on the bar/restaurant and food.

    I don't normally expect much from a hotel bar. The food is more often than not overpriced and satisfactory at best. But the food at the new W is really fantastic.

    Went there for drinks/dinner with a friend/coworker the other night, and was impressed from the start. Ambiance is slick and trendy, as one would expect from the W. Service is great as well. And, again not surprising for the W, the people watching is potentially reason enough to check things out in and of itself. Quite a scene.

    On to the food. I didn't get to adventurous, and went with the burger. I expected something good, but what I got might have been my new favorite burger in boston. Cooked perfectly, the right size, with a nice pile of very well seasoned fries to go along with it. Add on a nice selection of great microbrews, and we've got a winning meal.

    I passed over plenty of options including what I hear is a great steak (and the scallops are supposed to be tops as well), so will definitely be back in the not too far off future.

    13/11/09 | Link | Rating: 5.0
    40. Aditi R.
    This review is only for the bar at the W.

    Boston is suddenly (or maybe it's just that I'm noticing now) growing in number of options to go out and have a drink at. Everything from bars to really nice restaurants/lounges. W falls in the latter category and caters to a well dressed and chill crowd.

    Right when I walked in I was taken slightly aback by the decor. Long metal curtains with low seats and tables giving it a very cool and relaxing atmosphere while keeping it slick. The bar is well lit and you can people watch very easily. The bar/restaurant is immediately to the left. The service is great and the drinks are very reasonably priced for the W. Definitely cheaper than many establishments around town (Liberty, Splash etc etc). I got myself a Cosmo followed by a Pineapple mojito, both of which were strong AND good, a difficult combo. The bartenders were very nice and attentive without the attitude that may come with a high flying hotel bar atmosphere. We got there around 9:45 and the crowd was manageable. I started talking and look up half an hour later and the place was incredibly crowded and that's one of the things the bar's space just cannot handle.

    To elaborate on the drawbacks, I expected the bar at the W to be in a space of it's own. Whereas right now, it's just kinda conspicuous, but not exactly in a great way. It's right behind the hotel check in which is weird placement to begin with and it also leaves little space to work with. Understood it's a hotel bar but it is also a restaurant and it should have kept that in mind and made the space bigger and more accomodating. It's because of this that they cannot turn the music on any louder, though I have to admit that it is a nice change from screaming at each other at most lounges and clubs. The crowd is on the older side, but once, again thats expected.

    Regardless, great space, albeit small. Definitely will go back again to start the night.

    26/11/09 | Link | Rating: 4.0
    41. Ann M.
    When you see the magnificent looking W Hotel soaring in the former spot of a dark, dusty parking lot, it's a site for sore Bostonian eyes. It gleams, it beckons, it promises.

    On a Sunday afternoon, my needs were simple. I wanted to see the place I'd read so much about, soak up the wonder lust championed by W fans, and sample their signature homemade ginger ale.  

    The living room style lounge offers plenty of window views to study the pedestrian cross rip along Stuart Street. To now have a comfortable spot to relax and people watch at the hub connecting Boston Common, the Theater District, Tufts and China Town is a great thing.

    The décor is what you would expect:  modern and trying hard to be hip and cool. They've created cozy gathering areas in an atrium style setting using fireplaces, a variety of furniture styles, and shimmering metal curtains that deliver intrigue and semi-privacy. If you wear jewel tones of purple and blue with gray there, you'll blend right in.

    It was a sleepy afternoon at the W:  few guests and fewer employees. Service was slow.

    Admittedly I suffer from high expectations.

    Excited by the jobs it was bringing to the city, Boston media covered W's recruitment efforts in detail. The hotel selected 200 individuals from nearly 7000 applications. And, reportedly, the chosen ones went through a 10-day training program to learn W culture and style.

    From doorman, to front desk to lounge personnel, I guess you could say I was expecting something special from the staff after all the news reports. Instead, I was struck by the disinterested nature of everyone. Even the concierge, in her glass bubble lobby office, was completely detached.

    I couldn't help but wonder, where's the love man? Will this hotel endure because of its location and association with Starwood's hip international hotel brand? Or, will it become a sought out destination for Bostonians and city visitors alike? Too soon to tell.

    The ginger ale was outstanding. I loved every sip. It was a healthy, nearly medicinal libation for my afternoon break.

    W is an ideal location to eat and drink before or after a show. I'll return to catch the nighttime; flirty vibe people talk about, try the food, and see what the talent is up to.

    09/02/10 | Link | Rating: 3.0
    42. Keri H.
    For an expensive hotel this is not worth the price.  The room was tiny and weirdly configured.  There was minimal lighting and the light switches were inconveniently located near the door.  Also the air conditioner would not go below 72 and was incredibly noisy.  I would not stay here again.

    24/03/12 | Link | Rating: 1.0
    43. Tracy C.
    I had an semi-interesting night at the lobby bar the other night. I have always had this weird fascination with the W, so soon as I heard that the boston one is up and running, I couldn't wait to try out the bar.

    I was slightly disappointed to find a huge line outside the door when my friends and I arrived at the hotel, especially when I was dying to go to the bathroom. The wait didn't end up to be unbearable, and the bouncer/staff were extremely friendly.

    It was pretty crowded inside but we were still able to push thru to the bar and get our drinks. There are many foreigners, I'd say mostly Europeans (or European Americans?)in the crowd. The crowd is well dressed and in general pretty good looking... however, I wouldn't say the customers are the nicest people.

    After being "purposely" pushed around at the bar by some rude hotel guests, we tried to find somewhere to sit. Saw a big table in the back surrounded by 3 couches, and only two were occupied. As we approached, one group got up to leave, so we asked the group that was still sitting whether they are with the others, and whether they are departing soon? We didn't exactly get an answer, so we asked whether it's ok we sit down at the other unoccupied end. The guy gave us some attitude but eventually said sure whatever sit. However, as he was leaving, he threw his unfinished drink at the couch and it got on my friend and all over his coat.

    So we spent the rest of the night cleaning my friend's coat and watching the hotel staff clean the couch... I feel like my experience didn't do the bar justice. The ambiance wasn't too bad and I think the bar has much potential.

    08/12/09 | Link | Rating: 3.0
    44. Rick R.
    Please don't waste your money or points at this hotel.
    I can sum this place up in two phrases: "No, we don't offer that here" and "Pretentious to the point of sacrificing comfort for style".
    Let's start with the awful design of the room. Item 1: The faux "wall" between the bedroom and bathroom. Actually, it was a translucent canvas wall hanging. Tres chic, but non-functional. If your companion gets up in the middle of the night to go potty, you get treated to a light-induced wake up.
    Item 2: The ridiculous shower door. No seal around the door, and no latch or stopper to hold it in the closed position...you get water all over the bathroom floor. This was not a maintenance issue, it was the chic design. Do you like slipping on the bathroom floor? This is YOUR hotel.
    Item 3: The vessel countertop sink takes up a ton of space, and leaves scant counter space to spare - leading to
    Item 4: Scant counter space to begin with - leading to
    Item 5: Due to the faux "wall", items placed on the back of the counter could conveniently disappear on the floor in the bedroom.
    Item 6: Ridiculously little closet space.
    Item 7: A well-intentioned master light switch setup meant that you had to have an EE degree to figure out which switch operated what light.

    As for the preferred guest experience: My companion, who booked the room, has Starwood Platinum status - their highest status. In most hotels, this hard-earned, business travel reward gets you a room upgrade, choice of amenities upon check-in, and either a concierge lounge or a free breakfast.
    What about the "W"? "No, we don't offer that here." Except for the choice of amenities: either an SPG t-shirt, or points. Woo-hoo.
    Even their best try at recognizing status fell short: A small bottle of water and a single chocolate delivered to the room. A single chocolate...for TWO guests. Do you think the manager could have checked that?
    I'll at least give props to the bell staff - they were very courteous and helpful. And the housekeeping staff did see to the cleanliness of the room. Only because of these do I give this a two-star and not a single.
    Oh, also, I agree with the part of another reviewer's write-up where he mentioned "....if you hang at the bar area, be prepared for lots of Armani and Prada. If you are more of a casual dresser you will feel out of place with the excesses of douchebaggery." I just couldn't have put it any better myself.

    18/09/11 | Link | Rating: 2.0
    45. Steve K.
    I can't really put my finger on it. Maybe it's the club-like security guys with earpieces in the lobby and outside the door. Or the bottlenecked lobby. Or the exhorbitant Asian murals all the way down my hallway. It could also be (as aforementioned by yelpers) the oddly challenging lighting system.

    Either way, it doesn't scream comfort, though the location is great and the service was very good.

    08/10/10 | Link | Rating: 3.0
    46. Mabel N.
    I have not stay at the hotel but I did go to the lounge/Bar a few times.

    This a great place to grab drinks on the weekends but the line was way too long.    The decor of the lounge/Bar was very trendy/Cozzy.   I love the lightings there and the service was great.  

    I am always around the W.   I will surely go back for drinks.

    30/06/10 | Link | Rating: 3.0
    47. Stella Y.
    Beautiful hotel. I wouldn't say it's the fanciest hotel in the world (or even in Boston), but it was really clean and sleek - signature W. The conference rooms here are a bit small, but the decor and open space layout and sky-high ceilings more than make up for it.

    05/01/12 | Link | Rating: 4.0
    48. Kevin K.
    Let's just do a quick summary:

    Location: 5/5 Stars - Everything was walking distance from our hotel. Public transportation was easy as well from the W.

    Service: 4/5 Stars - Someone was always opening the door for guest and they offered a free ride (3 miles max) from Mon - Fridays only. I was in a corner suite, and there was a double door, unfortunately the lady at the front desk did not give me access through those double doors (where my room was located), and I had to run all the way back down to get this done.

    Room: 3.5 / 5 Stars - I expected a lot more from a W hotel. The room was 425 sq feet and although it had a great view, it didn't feel as luxurious as I would hope. No double sink, but the shower was nice and big.

    07/07/10 | Link | Rating: 4.0
    49. Farakh Z.
    This hotel is very cool/chic. Have been here two different times...staff is pretty friendly, valet's are quick.  Decor is very nice.   It has it's goods and bads...first the good:

    Clean, comfortable, great location, nice amenities in room.  Very stylish, has several things such as dvd player, charging station that most rooms don't have.

    Cons:
    Expensive, parking is over priced ($44/night).  Rates are about the same as surrounding hotels per night, so thats not too bad.  Loud in the evenings.  This is not a place to get a quite rest unless you are on the upper levels.  No free wi-fi in rooms.  

    Also I wish the WSJ would be delivered instead of USA Today...westin's usually do this.

    07/09/10 | Link | Rating: 4.0
    50. Michelle K.
    Weird. For some reason, google maps is placing the hotel in the wrong location. The hotel is located in the Theater district/Combat zone, right across from the Wang. It is definitely not in Back Bay.

    The location of the W is a downside. Because the building is both a condominium building and a hotel, it means that the top floors with the spectacular Boston views are for condo owners only. Those staying in the hotel are stuck with seeing either the transportation building or the Radisson.

    The rooms themselves are like every other W I have ever stayed. There is a lot of comfort in having that kind of consistency. The rooms are on the smallish side, but full of modern amenities, like a plasma television, fully stocked bar, and plush Starwood hotel beds. The staff is very courteous with genuine smiles that made us happy. It is great to know that they were paying attention, as one of the doormen recognized us right away as we tried to enter the hotel on Friday night.  

    My boyfriend and I stayed at the W for 4 nights. Yes, romantic etc..  The thing that distracted from the whole experience was the bar downstairs. In the afternoon, we decided to test it out, and the two of us uncomfortably sat in what was deemed by our adorable server as "the make out chair." Form before function is the decor.  

    On Friday and Saturday night, it was a madhouse. There was a long line in front of the hotel, and to get back to our room it was a much bigger hassle had that bar not been there. On Saturday night, we decided to see what the fuss was about. What a scene and not all of it was attractive. In all fairness, I was not there with my girlfriends and really just wanted to cuddle with my man so I was not in the right mind frame to enjoy it.

    As a hotel guest, there was nothing worse than being awoken both nights by the throngs of people leaving the bar at 1:30/2am. To accompany the cacophony, were the police and ambulance sirens.

    Is it a sign of my age that I would rather stay at a more reserved hotel than the hip one? Perhaps.

    03/12/09 | Link | Rating: 3.0
    51. Warren A.
    A hotel in downtown Boston that insists on calling elevators "lifts" and bathrooms "WCs" set me on edge right from the start; an immediate dose of artificiality. The check-in layout is ill-conceived as people crowd into the only walking space spanning the lobby. Granted, they have some serious space issues to deal with given their location so this can probably be explained away. I did enjoy the fresh flowers in the lobby area - very nice.

    The staff was friendly in every way - the doormen and valet people were ready with directions or recommendations for things to do.

    The biggest complaint is the layout of the rooms. Lots of wasted space in an effort to be Euro chic. The lighting was horrible. The only switch near the bed is for a little reading light. To reach a lamp or room light you have to get up and go all the way across the room - not very convenient or well planned.

    The bathroom, excuse me, WC vanity light is not overhead the mirrror but is slanted directly across the face leaving half your face in complete shadow. Just plain silly.

    The bed was comfortable and clean - so it rates an average overall.

    I won't go back if I'm booking my own hotel.

    24/04/10 | Link | Rating: 2.0
    52. Cindy W.
    I don't think anyone loves the W hotel more than I do!  Being from Boston and still living in Boston, I had to see how our "W" compares to all the other "W" around the country/world.  I must say that I was fairly impressed with what they did with it.  

    The decor is very handsome and sleek.  Checking in on a late Friday night was a little of a wait. Because of bar was on the same level as the front desk, the guy couldn't hear us that well.  However, he was able to get everything right and point us in the right direction to our rooms.

    Upstairs and setup is like all the W's I've stayed in.  Sheek, sexy, and very comfortable.  They had everything set up for us and of course an jack for our iPhones.

    We went down stairs to Market to have a late night drink and snack and all I can say is that their food is FANTASTIC!  Must try their uni on toast...SOOOOOOOOOO buttery and fresh.  I got their lobster entree and all I can say is that it is well worth it.  My friend got the salmon and it was just as good.  

    If you don't have the chance to stay upstairs, drinks and dinner at Market is worth a try.  Also having drinks and apps at the bar is also great as well.  Service all around was fantastic!

    You may not see me upstairs every weekend but you may see me hanging at the W at least once a week!  Its great to have something so classy and fun to hang in Boston.

    29/11/09 | Link | Rating: 5.0
    53. dylan b.
    Do not use their valet parking service. Or inspect your car carefully before (and after)you let them drive it into their garage in the back.  The driver scratched and dented our bumper ($1000 damage) and they denied it all.  They showed us a surveillance camera clip at the entrance to the garage but didnot show what happened once it is inside the garage.  Ask to see what happen  behind that garage door as I have learned that they have damaged cars inside the garage where you could find paint scratches on post/railings, walls etc.  In addition, they could also damage your car before entering the garage and with the video clip at the entrance door, you have no recourse. Bottom line, if possible take pictures...

    12/12/11 | Link | Rating: 1.0
    54. Jacqueline D.
    My stay at the W Hotel could not have been better.  It was my birthday weekend, and I had 3 guests staying with me at the hotel.  Without asking, the woman at the front desk upgraded us to a suite.  The room was huge and filled with cool amenities such as an ipod player, W mix cd, funky furniture, REALLY soft bedding, and a trendy bathroom filled with Bliss Spa products.  

    We took full advantage of all the hotel had to offer...especially the Whatever/Whenever Service.  As we relaxed at the bar sipping delicious martinis in our slippers, we decided to talk to the concierge to see what kinds of ideas we could dream up.  So here's what the concierge did for us...

    1. He sent up a sushi boat from a restaurant down the street, Montien.  Attached to the cart were a bundle of balloons and a birthday card from the concierge.  What a nice surprise!

    2. Since we noticed they have a pillow menu, we asked for as many pillows to be sent to the room as possible.  The beds and floor were covered with at least 100 different kinds of pillows, which we used to jump into from the beds, take naps and - like 10 year old girls at a sleepover party - have pillow fights.  I called down for more pillows, and the concierge informed me that we had taken all the extra pillows in the hotel.

    What I really appreciated most was that all of the hotel employees were so accomodating and actually had fun planning all of these crazy ideas with my friends and me.  We enjoyed our stay so much...and even though we caused a ruckus, they told us they can't wait until we return and stay at the hotel again.  Even if they were not being sincere, they made it believable.  

    Thanks for an awesome birthday, W!

    25/06/10 | Link | Rating: 5.0
    55. Terry C.
    This review is for the bar in the W.

    The decor and ambiance is amazing.  I love it! - it goes well with the entire W, sleek and modern style.  It's the perfect lighting, its dark but not so dark where i want to take a nap.  They have a cube of questions/game on the bar tables for entertainment - fun!

    There is always a line on a Friday and Saturday night.  It's not worth waiting.  Go on over after work for a drink and experience.  

    When you first enter, the concierge is sitting to your left but he pays absolutely no attention to whoever that is walking in.  You have to approach him if you need something...as we were sitting at the bar, I noticed he was too busy to acknowledge us because he was on Facebook...I digress.

    The drinks were good and the food we got  was ok, nothing to rave about.  But yes, the portion is small.  They are snacks.  We ordered a cheeseburger, and 2 pizzas.  The black truffle oil and fontina pizza is really good, but salty.  

    The service at the bar was ok.  It took a bit of time for the waitress to come over and she was no where to be seen throughout our time there.  But i'll definitely be back for a drink or two after work...!

    15/12/09 | Link | Rating: 3.0
    56. Brian G.
    As far as W hotels go, this one was middle of the pack.  The room was nice.  There really wasn't the wow factor I've seen in some W hotels, but it was well done.  I think as far as rooms in the place goes I had one of the nicest.  It was on the top floor of the hotel, but that was only the 15th floor (the rest of the building was apartments above).  There really wasn't a view from there at all.

    Overall I did like this place, it was just missing the W wow I've come to expect from their other properties.

    09/12/10 | Link | Rating: 3.0
    57. Jennifer G.
    If there was less than one star, the W Hotel lounge would get it. Not only were the bouncers quite douchey but they intentionally left people out in the cold while the bar was empty. Who knew that the W would prefer to let 12 short asian guys inside instead of 4 hot girls. Would def tell anyone to go to the W in DC and NOT Boston. The Boston lounge was neither classy or trendy like DC!

    15/06/12 | Link | Rating: 1.0
    58. Jaime M.
    This review is strictly for what is supposed to be the 'lounge'. Decor is cheap looking..! I love the W hotels, especially in NYC.. 'chicness' does not translate to Boston-- sorry Starwood!! Also-- service in the lounge is awful-- I had to literally CHASE DOWN a waitress to order drinks and then had to remind her 15 minutes later to bring our drinks.

    Doormen are pretentious.. almost wanted to remind them we are in BOSTON not the most exclusive club in NYC... seriously I can SEE inside and there's about 10 people there-- really with the line!!!!! (Luckily my gal pals mum is a VIP Starwood member so we got in without the wait-- but just sayin... long line is SO unnecessary!)

    I love you Boston, I've lived here my whole life-- but damn you try wayyyy too hard to be NYC and sometimes Miami..

    29/05/10 | Link | Rating: 2.0
    59. Alisa V.
    With earplugs we slept for 12 hours, 12 hours people! Yes the kids were across the country with grandma but really 12 hours, that's epic! The beds they have here are dreamy and cozy. The problem with the rooms are those ridiculous screens! Why and who designed those? Could they not have just painted the same artwork on the wall and made the door to the bathroom slide, a pocket door would do just fine. But with the earplugs everything was a dream. The bar is nice, a perfect place to people watch and hang out. Somehow we managed to get an entire couch/table setup for our group and the waitresses were always pleasant despite being super busy. I would stay here again even considering the nonsensical screen "separating" the bathroom from the rest of the room.

    04/01/11 | Link | Rating: 4.0
    60. Bill H.
    This is a funky W.  Rooms, service, decor are all great.  At nights, though, the very large bar area on the ground floor starts pumping really loud music through its sound system, and pretty people start showing up in droves to hit on one another.  Great, except when you're coming back from a long day at work.

    22/03/10 | Link | Rating: 3.0
    61. Kristin H.
    Ok this W was actually bordering a 3 star rating, but because it's a W and they're always so nice in general, I had to give it 4 star rating. However, compared to other W's I've stayed at, this one is a little lacking in style and some other things. I noticed there was a max temp you could set heat to (75, I think). Anyways, when it's freezing in Boston and you want to turn up your heat, it's a little disappointing to be restricted. I also had a bad experience at this W hotel because I had a credit card overnighted to this hotel to arrive before I had to leave Boston. At the end of the work day on my last day in Boston, I called the hotel and they confirmed that my credit card had been delivered. When I got to the hotel they spent 20+ minutes looking for my credit card and came back to tell me they didn't have it. I was frustrated because I had confirmed it was there. I ended up leaving and was about an hours drive away when they called me back to say they found it. Bahhhh frustrating. I guess my recommendation is that you don't get anything mailed there. Otherwise, good place to stay if you're working near the FiDi or Back Bay area.

    13/12/12 | Link | Rating: 4.0
    62. Robert S.
    Like other W hotel facilities, this place is modern, hip and chic with a high price tag to match. Rather than greeting you from behind a counter, the neatly dressed and groomed and attractive hotel staff personally greet you up close using something more like a podium as a computer terminal. They have a friendly bowl of green apples to offer guests.

    The lobby is a bar, set on multiple levels and integrating modern Italian built-in furniture design and decoration. While it is not grand like many other high end hotels it is cool, but also not as inviting as many lobby's which are decorated with large sofas that seem to invite you to sit and relax. This interesting lobby is an asset during the day, but at night the lobby transforms into a popular night club where it is nearly impossible to imagine access to the front desk. Just to enter the hotel you pass by the people lined up outside and the bouncers. It would be impossible to meet other guests or otherwise make use of your hotel lobby once it converts into this nightclub.

    The rooms are mildly innovative in that there is a semi-transparent partition between the bathroom and the beds rather than a wall. There is sufficient privacy for anyone using the facilities and the design is at least an interesting twist on standard hotel layout. The beds were good quality with the obligatory down comforters that are used in high end hotels everywhere. The furniture is also modern with an emphasis on built-ins that seemed heavily European influenced.

    This upscale hotel has no pool and quite annoyingly charges a fee for guests to use wireless or wired Internet. Their parking is by valet only, a huge and expensive annoyance, and for this part of Boston a lost opportunity for a better hotel to distinguish itself by offering parking as an included service. The parking in the large garage under Boston Common is a half block away, less than half the price and faster than waiting for the valets to retrieve your vehicle..

    Guests need a room key to use the elevators, a bit of an annoyance that was probably implemented just because there is such a big party every night in the lobby.

    While I liked some of the modern and innovative elements of this hotel, they are just thoughtful touches and definitely not worth the premium that this hotel charges. While it was centrally located, for future visits I would choose a different, more traditional hotel unless for some reason I needed a fashionable bar in the lobby.

    26/07/10 | Link | Rating: 2.0
    63. shannon c.
    I just don't get it...

    I should make it clear I'm not reviewing their hotel services, I'm responding to their night life services.

    This past Saturday I showed up for the Women in Comedy Festival after party that was taking place there that evening.  We valeted our car for $25, a little pricey for me because there is parking in the area, but it was cheaper than taking a cab back to Cambridge so I bit.

    I was shocked at the line out side, luckily we didn't have to wait in the line because the party was private and upstairs.

    As we came in I got a glimpse at what people were waiting for...

    A hotel lobby.  They were waiting to go into a hotel lobby to have drinks to bad house music.  Who on earth would do that?!  Why would you do that?

    So we went up to the room that they after party was in and it was basically a conference room with colored lights.  The tan carpet did nothing for the decor. The same bad music was playing.

    As I went to the bar that was set up in the back, I knew that it was going to be expensive.   I mean, we're down town and this is known to be a "posh" place.  Beer was $8.00.  Fine.  Mixed drinks were $14.00.  Sure.  

    They took cash only.  There was no atm any where in the hotel.  The $40 I had with me, half of it went to valeting the car and I only had enough left for one drink.  Awesome.

    Needless to say I stayed for that one drink and left.

    But I had to go the bathroom first.  Where was the bathroom on this floor?  Oh, I see down the dark rapey hallway.  The ladies room was literally down a long dark hall way with no lights.  On a quiet floor.  Awesome.

    Look, this place is obviously a nice hotel to stay in but I can't see why anyone would want to go out at night and spend money here.  The clientèle all look the same with their short tight skirts and too high heels.  I saw several men in Armani Exchange shirts with tight pants.

    I'm all set with the W.

    31/03/10 | Link | Rating: 2.0
    64. Julie L.
    Best W I've ever stated in!! (versus 3 others) Service, style, decor, comfort... All top notch!

    26/08/12 | Link | Rating: 5.0
    65. Louise H.
    great location, cool rooms, cool bar with the best grilled cheese sandwich I've ever eaten!

    17/04/13 | Link | Rating: 5.0
    66. Marella M.
    travel quite a bit for business and have come to prefer the W and Starwood hotels.  This particular W has a nice (but small) lobby area and bar and is centrally located.  My favorite thing was that there was a Starbucks directly across the street.  Although, if you're going to the Convention center, it's not exactly the ideal location.  

    The hotel staff was ok - but not exactly welcoming.  Although upon arrival and departure the bellman were very helpful.  Front desk staff were a little pretentious and after staying there for 5 days/4 nights - they were not exactly friendly.  When coming in and out of the hotel during the stay - help with the front door was iffy - but I can handle that.  I will say that the concierge (who looked like a kid), was extremely helpful and accommodating.  He took his time in helping us and listened well to what we were looking for.  We were there for business, so our time for extra curricular activities was limited.  

    I have to say the room design is the absolute worst I've seen at any hotel.  In it's attempt to be contemporary and chic - it was ultimately just NOT functional and was just annoying.  The fake wall between room and bathroom was distracting.  I'd much prefer a real wall.  There was limited counter space in the "bathroom" where the sink was - so our items kept falling onto the floor in the bedroom.  Also, since my friend and I sharing the room had different shifts for work - it was so distracting because anytime you turn on the light in the bathroom - it would light up the whole room. Essentially - there was no privacy or way to be quite/discreet.  

    There weren't any luxurious amenities for this hotel - it was definitely not on par with other W hotels or comparable hotels.  

    If you're fortunate enough to be in Boston, I would definitely recommend either the Liberty Hotel, Omni Hotel or Marriott Copley in Boston - all of which are fantastic hotels in the area.

    02/11/11 | Link | Rating: 2.0
    67. Vivian W.
    This review is for the bar only.  I usually like the W Hotel vibe but this one was disappointing.  The lighting is very dull and weird, and the layout is awkward.  There is a row of couches alongside the bar that that makes it difficult to stand by/walk past the bar, and uncomfortable to sit.   Drink selection was good, service was okay, but don't like the ambience.

    18/02/11 | Link | Rating: 2.0
    68. Jack S.
    I was very disappointed in my recent stay.  This property needs attention.  To be brief:
    - We waited over 20 minutes at the front desk to check in.  It is positioned poorly so there is no room to wait and the noise from the club is overwhelmingly loud.  There are lots of irate customers and transactions are slow.
    - We were placed in a handicapped accessible room without being told or requesting that.  When we called to ask to move to another room we were told - curtly - there was nothing they could do. So much for Whatever Whenever. The room smelled and looked like a hospital room, and we didn't even feel comfortable using the shower.  We were moved to another room the next day, but that required another lengthy visit to the airline ticket counter, er, front desk.
    - The "doormen" at this hotel seem to think they're bouncers.  There were always 4 of them, none of them smile, they crowd the door and challenge you to prove you're a guest, and barely move to let you past.  And all of them need to fix their ties.  The loose ties look sloppy (same for the front desk employees.)
    - The hallways in this hotel look like Hampton Inns.  Where are the soothing lights and subdued colors? Why the graphic?
    - Finally, this hotel has poor construction. You may as well try to sleep on the sidewalk...the street noise is very loud.

    Overall, this stay was a very poor value.  I stopped using Starwood Hotels in the past because of poor service experiences.  I worry I may have to make the same choice again.

    06/08/13 | Link | Rating: 1.0
    69. Elmo G.
    Awesome new hotel with great service. Loved it!

    19/08/12 | Link | Rating: 5.0
    70. Mark A.
    If you like the upscale feel of the W brand hotels, the Boston version doesn't disappoint. I like the laid back feel of the place and how the lighting is more casual than in your face fluorescent everywhere. The bar was great and a hip spot for the night life of the theater district. The Market restaurant however was a little disappointing. I got the aged sirloin with a mushroom ragout of sorts and it was seared too much. The topping was not what was expected and from a taste perspective over seasoned. The broccoli rabe, too much salt and overcooked. The wine however was very good and thank goodness, it helped the overall taste. The poached pear for dessert was more than worth the $8. So try just be aware of the choices.

    06/12/10 | Link | Rating: 4.0
    71. Nathan B.
    The hotel and rooms look great, W always pays attention to style.  However, they haven't paid attention at all to function.  There are a couple of major issues I'll explain:

    -The room power is all based on one light switch.  This measure supposedly conserves energy.  It also wakes everyone up when you need to use the bathroom in the middle of the night as the bathroom lights can't go on unless the main light in the room is on.  What idiot designed this?  How about the more European system of using a room key to initiate power in the room to conserve energy?  The staff ended up telling me they would bring me a freaking flashlight to help us out!!!  A "technician" arrived at my room telling me he got the light from the head of security, to make sure I take care of it and return it.  So, if there's a power outage, security is now coming to me for light?

    -the cool screen that looks great does not suffice as separation from the bedroom / bathroom.  again, what were they thinking?  that i wanted to listen to my roommate or wife turn on the water after using the bathroom in the middle of the night?  

    -no free wifi in the rooms AND it was $14.95/day.......give me a break, this is 2010.  quit trying to fleece me at every opportunity.  

    -the stupid names they come up with to try to be cool, i guess.  they answer the phones with "whatever, whenever this is ____, how can i help you?".  if you want to find the fitness center, you need to look for the door that says "sweat" and if you want to get online for free, you look for the area that says "wired."  If things functioned more practically, maybe this would come off better, but instead it seems pretentious and stupid when there's so much wrong with the place.

    The only other decent things I can say about this place is that it is conveniently located in the theatre district of Boston and its a quick walk to many good destinations and easy for public transportation AND the beds are pretty comfortable.  

    Overall, this is a poorly designed and seemingly barely-thought-out operation that needs some serious attention.

    03/08/10 | Link | Rating: 2.0
    72. Peter P.
    Reading all the reviews where people complain about the Lights, Bathroom etc. had me thinking that these people were being picky and mildly crazy....until I stayed there.

    1. Lights- It is IMPOSSIBLE to leave a small light on (in the bathroom perhaps during the night) without having the master switch for the room turned on, which in turn leaves a giant fluorescent light on in the main room. So stupid.
    2. The Canvas Covering that everyone is b*tching about between the bathroom and main room really is stupid.
    3. When standing in the sink trying to shave, it seems like you are 20 feet away from the mirror. My wife said the same thing about it while putting on makeup.
    4. The toilet is in it's own tiny room without a ventilation fan. Need I be reminded of what I had done to that poor little toilet 3 hours prior? Well, upon returning to the room after a few hours, we were reminded. It was almost as if I was just in there. (That may sound like a joke, but I'm not joking about it.) It was really crazy how long it "lingered".
    5. Parking - I know parking in Boston is expensive, but $46.00 for one night as a guest of the hotel? That's just f*cking ridiculous. I didn't ask, but was expecting about $30-$35.
    6. Street Level Noise was a bit much. It is a city, but if you want quiet, this isn't the place for you.

    Overall, I wouldn't waste the money here again. I'd love to slap the person in the mouth who designed this place. There are far better Starwood Hotels out there.

    28/12/11 | Link | Rating: 2.0
    73. Maxwell K.
    I was on the tenth floor and could hear every diesel truck unloading beginning at about 5 in the morning.  i was there during an athletic event and heard police sirens often. I guess they increased the police presence after the shooting.I had a non-smoking room which smelled a bit from being cleaned of smoke (though they left the saran wrap over the smoke detector.The walls are so thin that everytime someone knocks on the neighbors door i think they are knocking on my own...and you can hear everyone talk as they walk down the halls...hotel workers were great.  sometimes the doormen would take breaks and no one was there to greet.  The rooms were very nice.  tough to find a place to plug in a computer near the bed unless you unplug the clock...but who uses the clock on a business trip?
    also, if you fill the sink with water, the only way to empty it is to reach down and push on the stopper--it works like the one in the shower--which is sort of fine for a shower, cuz you can do it with your foot...but sort of gross if you don't do it right away for the sink!
    and the lights are totally ridiculous...you either have to keep a huge fluorescent light on over your bed, or the bathroom lights will stay off!

    30/01/12 | Link | Rating: 2.0
    74. Dave C.
    Nice gym, great breakfast and morning restaurant  service. Had troubles with the front desk and concierge getting small requests right (bring the car around, use the correct CC for charges, etc.).

    The rooms were an interesting design, and tried to mix up the traditional rectangular room with diving walls at angles.   It was interesting to stay in, especially the screened pass through beside the bathroom sink mirror into the rest of the room.   The rooms did seem very noisy. We were facing the street side about 3/4 of the way up the building and we had troubles sleeping.

    Hotel lobby turns into a club after-hours which is kinda cool, if you're in the mood. On a Saturday evening we had to show our room key to actually get in the front doors!!

    They also have a well equipped gym.

    It was fun experience to try out.

    31/03/11 | Link | Rating: 3.0
    75. Wilson L.
    Had a great time staying at the hotel. Nice stylish rooms. Good bathroom space. Nice products given. The lobby is a bit small and the entrance is not grand but it's a good place to stay.

    08/09/12 | Link | Rating: 5.0
    76. Dana Z.
    Pretty hotel. Pretty people. Typical W.

    25/03/12 | Link | Rating: 4.0
    77. Bill B.
    Staff is super & attentive to special requests, there the best in the W Hotel chain and really pay attention to their repeat clients, they even remember special occasions.  I have stayed there frequently since their opening. The Spice Market restaurant is fantastic! A taste of New York's finest inBoston. The room I stayed in had touch screen controls and ceiling to floor windows with great views of Boston.  The valet staff is a cut above and also remember clients who have visited multiple times.  I have stayed there for business and pleasure and the Hotel remains excellent.  My wife and I look forward to our W Hotel in Boston visits.  This is the coolest place that conservative Boston has to offer.  There is always a great vibe in the living room and the property is spotless.  Everybody should try the Acura MDX shuttle this is arriving in style to your destination in luxury! The best part is it's free only the W has this feature.

    16/07/11 | Link | Rating: 5.0
    78. Charmie S.
    I was INVITED here for a birthday party in the lounge --- the experience is so forgettable, I can't even remember the name of the lounge! Nonetheless, we waited in line for 50+ minutes. This is not D.C., NYC, or LA so, that kind of tomfoolery is laughable. Establishments seeking "elite" status don't get there by making potential patrons wait 50 minutes in a line when it is under 20 degrees outside, and especially when they have a party inside waiting. People are just going to move on to where it's warmer.

    Let's get on to the food. A margherita pizza described by the hostess as 9 inches, and enough for two, came out looking like something made in an Easy Bake. For real? It's just poor etiquette to embellish menu items.

    For all the talk about this place, it's just that: talk. Next.

    27/02/11 | Link | Rating: 1.0
    79. David A.
    This very new (opened Fall 2009)  hotel and addition to the W chain has a great downtown location.

    Rooms are spacious for a W, with the amenities typical for Ws, and walk in showers that one can see into from the room through a painted screen (the coolness factor).

    Had dinner at the restaurant with a friend.  Service was excellent as was the food.

    Hotel was completely empty which considering how normally packed W lobbies are, made this seem even more deserted.  Guess I shouldn't complain since I got a great rate as a result.

    08/02/11 | Link | Rating: 4.0
    80. Tatum T.
    If you are looking for a great hotel VERY similar to The W, go to Le Meridian in Cambridge instead. The level of service and the property are night and day. Both hotels are owned by the same company, but Le Meridian will be a guaranteed good stay!

    25/01/13 | Link | Rating: 1.0
    81. Jason M.
    Maybe its because they were trying to impress us.
    Maybe its because they thought we were important.
    Maybe its because they have a great product.

    No matter, colo(u)r me impressed with the quality of the W Hotel Boston.

    I was lucky enough to take a tour of the hotel and its facilities today, which included suites, the rooms meeting spaces and a tasty lunch.

    The rooms are indeed gorgeous. They're breathtaking and quirky and odd. I'm a fan of modern spaces and this place does not disappoint. Designed with the idea of being a bit odd and cutting-edge, the rooms and accompanying art are indeed quirk.

    Keep an eye out for the wall paper in the public restrooms (you'll understand the joke when you see it).

    The suite on the top floor? Seriously? When I win the lottery, I'm moving in. It's insane. The bathroom is bigger than my apartment. And, Janelle Monae was playing when we walked in... makes a boy happy.

    The meeting spaces equal the weirdness of the rooms. There is odd tangled sculptures on the conference tables, and its mirrored at each place setting where a Tangled Toy sits for your enjoyment.

    And lunch? Pretty damn tasty. Be warned that it is a pricey affair (although if you're here and the price surprises you, might I suggest a Holiday Inn for your next hotel experience). Check out the lunch plate special... appetizer, entree and dessert for $22. I had the Cesar salad (nothing special), Parmesan crusted chicken with white asparagus (delicious) and chocolate pudding (really outstanding). Top it off with a homemade strawberry lemonade soda and I had a happy belly.

    And, if you find yourself sitting at the bar... be brave and try a New York Sour. It's a whiskey sour topped off with merlot. It's surprisingly sweet yet tart.

    In conclusion, if you want to spoil/pamper me/proposition me... make sure it involves staying here. Thanks in advance.

    27/06/11 | Link | Rating: 4.0
    82. Jen T.
    I don't get back home to Beantown too often, so last time I was there before this the W was not even totally done yet. Luckily, I had the pleasure of staying here on a free night a few weeks back. I LOVE new hotels!!!!!!!!!

    The W is pretty beautiful, even from the outside. The lobby is small, but they did manage to jam a bar in there (yes), as well as a retail store for anything you may want that has the W logo on it, sunscreen and even sundresses. They are also putting a Bliss Spa store and spa in there which looks like it's ready to open. Or maybe it already is. Who knows, I can't afford that crap right now. I just took a few from the room.

    The location is not totally ideal, since being next to Chinatown is never really the coolest spot ever, but everything is pretty close and certainly walking distance if you don't wear high heels (we all know those old Boston sidewalks are heel serial killers... too busted up!).

    The hotel staff was really nice, although I was lucky enough to witness a fight between some of the maids in the hallway which I didn't appreciate because.... it isn't a Super 8. Honestly, take it in the back, ladies. NO one wants to see that.

    They do a great job of stocking the room with crap you really really want but can't afford (like the baseball cap.. or the full bottle of wine...). But hey, if you have cash to blow, good for you and take it all! I have been banned by my family from ever opening a $10 bottle of hotel gummy bears again (boo), so I know better than to even go to that section of the room.

    The room set up confused me a little, because you can see into the bathroom (and shower) from the bedroom part.... This concerns me because it is certainly not true that every time you stay in a hotel it is with your romantic partner or best friend. What if you get jammed in a room  with someone from your office on a business trip?? AWKWARD. They also clearly did not consult a woman when they designed the interior of the rooms, because the plug placement was not desireable.

    I will leave the 4th star, however, for having late checkout at 3pm. AMAZINGGGGGG.

    05/07/11 | Link | Rating: 4.0
    83. Marissa P.
    I come to the lobby bar frequently for drinks and apps.  Sure, it's expensive, but the ambiance is amazing.  It is so relaxing to have a drink and some delicious food while lounging on one of the over-sized couch chairs.  Just fabulous.  I love the W.  Market (their restaurant) is great too! I highly recommend all of their cocktails!!!

    31/10/11 | Link | Rating: 5.0
    84. Lisa F.
    This is a review just for the lounge. It's kind of small, and a bit on the quiet side and kind of intimate. Most of the crowd seem to be in their late 20s-early 30s, and people dress fairly trendy here. Drinks are okay, but not the best tasting that you can find in Boston. The malbec I had was really good though, and the bartenders are really nice. My friend lost her purse here, and they were really helpful in communicating with each other/tracking it down for her. This is kind of in the opposition direction from where I live, but if I was closer to downtown, I would come here more often.

    28/02/13 | Link | Rating: 3.0
    85. Winnie T.
    I actually stayed here! and no, I didn't go to the bar/lounge downstairs.

    I love the W hotel the most out of all the Starwood hotels. Mainly because  they all seem very cozy and welcoming. And I love their color schemes. We were upgraded to a corner suite (yay! more room for my stuff) The layout is pretty neat. The bed is pretty much in the middle of the room, the desk is behind it up against the wall, the couch in the corner by the huge windows and the flat-screen tv next to the couch in front of the bed. Bathroom is pretty too. I like their hair dryers, they're high powered and dries my hair faster than let's say the hair fryers the Sheraton has. The shower is spacious and nice also. As for the noise from the bar downstairs that some of the other reviewers complained about, I didn't hear any but that's because I passed out at around midnight. But  it made it hard for the boyfriend to fall asleep since he was still awake when the bar closed.

    We took advantage the boyfriend's starhot rate and ordered food from Market through room service for a discounted price. The crab fritters were soft, but still very good. The clam chowder was great and the beef sirloin with gingered mushrooms and soy-caramel sauce was AMAZING! You have to try it.

    I didn't have much interaction with the staff, but the ones who I did encounter were helpful. You know, opening the door and greeting you. All of them just happen to be male. And young (in their 20's). And pretty good looking. Good job, W!

    11/01/10 | Link | Rating: 4.0
    86. Ben Z.
    I've stayed a number of W Hotels and found the rooms in Boston to be some of the most spacious and well-appointed of any in the chain. There are nice touches like a phone-charging plate and--if you're lucky enough to get a corner room upgrade--a Bang and Olufsen media player. The corner rooms are awesome. Definitely inquire about an upgrade if you have any SPG status.

    The facilities are decent with plenty of room service options. The gym is above average and modern, albeit a little small.

    The bar and restaurant are on the stuffy side. Other W Hotels, namely Seattle and San Francisco, have integrated lounge areas for working or just relaxing. Boston's lounge feels entirely like you're in a high-end bar. Maybe it's the palette or layout -- it's just not very comfortable.

    If you're visiting Boston and are looking for a boutique hotel, you'll likely choose between W Boston and the Liberty Hotel. While the Liberty has a better facade and scene, the W has better rooms and service.

    15/11/11 | Link | Rating: 4.0
    87. J P.
    $500 per night, should be more like $150 per night.
    My opinions are based on 35 years of road warrior experience; my occomodations, meetings, and ambient necessities have been provided exclusively in 4 and 5 star hotels.
    The W in Boston MA is listed as a 4 star hotel.
    I just don't see it or feel it.
    I stayed at this hotel for 3 nights and 4 days.
    I pulled directly in front of the main entrance noted as "100 Stuart" at 14:00 on a Saturday - I had to have one of my guests watch the vehicle while I went inside to look for a representative of the W. (bad first impression)

    Exorbitantly priced service equipment and sundries. Example: $7 bottle of water 4oz., $12 for a child's lollipop.

    Room service was not very attractive and $$$$$.

    I believe there motto is along the lines of less is more... Give them way less and charge them way more.

    I think they're trying really hard to look pretty, as opposed to a girl that can pull something off any discount rack and just look drop dead gorgeous.

    Well I'll try almost anything once. This hotel was recommended to me so there is a contingent out there that this style appeals to.

    05/07/12 | Link | Rating: 3.0
    88. Richard C.
    So I've stayed in a few of the W Hotel chains establishments before.  This was an ok experience, considering some of the problems.
    Upon arriving, we were told that our room that we'd reserved wasn't available, and that we'd be put into another (lower grade room)  Sonya at the desk was amazing!  She sent us a bottle of wine for the inconvenience, and a couple of drink coupons.  Thank you!!  
    We got up the next morning and went out on the town.  After coming back to the room at around 4:00, it still hadn't been cleaned.  I called the desk, and Sonya answered.  Within minutes of calling, she had somebody cleaning our room.  And I might add, another bottle sent to us.  Thank you again Sonya.
    We had friends staying in one of the suites.  We checked it out, and I must say, it was pretty tired.  I've stayed at the W in Montreal, and have checked out the suites there, and there is absolutely no comparison.
    Cool vibe, great location, but can be noisy on the lower floors.
    Will I stay at the W again?  Yes, but mostly because of the staff and especially because of Sonya.

    09/09/13 | Link | Rating: 3.0
    89. Marc V.
    Hardly a "W" level hotel.  $43/night valet crashed my vehicle, service was almost annoyed by my situation and tried to push off liability to 3rd party agent (Ultimate).  Stay at one of the other great hotels in Boston, i.e. Intercontinental, Westin Seaport, Marriot Copley, Ritz, 4 seasons, Hyatt, Park Plaza!  My experience has consistently diminished the more I interact with this Starwood Hotel.    STAY AWAY!

    06/01/13 | Link | Rating: 1.0
    90. Mit P.
    The W hotel is a very nice hotel let down by some basic design issues.

    Positives:
    1) Excellent service.  Door man is very attentive.  The room service people are very nice and remember to bring me Tabasco sauce even if I forget to ask.  I asked for some toothpaste around 745am and they brought it within 2 or 3 minutes.  I was impressed.

    2) Very comfortable beds.  The beds are in excellent condition (i.e. seem fairly new) and are plush pillowtop mattresses.  I really enjoyed sleeping on them.  Not at the level of the latest St Regis beds, but close.

    3) Well kept rooms.  Really clean.  Crisp bed linens.

    4) Good food.  The room service menu is one of the best for a starwood hotel.  The selection of dishes from Market is excellent (i love the black pepper crab fritters, and the slow-cooked salmon, also they have the best cheeseburger I've ever had in a hotel, and I also had the Valrhona chocolate pudding several times).

    5) SPG.  They recognize and take care of their regular guests.

    Things they could improve:
    1) AC unit.  The fan has high medium and low settings only.  A hotel of this calibre should really have automatic thermostat control.  This is an embarrassment really.

    2) Shower pressure.  They use rain shower heads but they don't have the pressure for it.  Would be better off with a speakman 6 nozzle head to maximize the shower given their lower pressure.  As is it feels limp.

    3) Bliss bath accessories.  You either hate them or love them.  I hate them.

    4) Hotel Acura car service doesn't operate before 9am.  The W in Atlanta operates their car at a time that business travellers can go to work.  W Boston should do the same.

    17/07/10 | Link | Rating: 3.0
    91. Joshua K.
    The Boston W is well-located and has comfortable rooms, but lacks the style of other hotels in the chain. The small lobby is nothing more than a bar -- brightly sunlit during the day, and packed to the gills on weekend nights. It can be nice to have a popular bar in a hotel, but not when you need to deal with a bouncer to get to your room. Our room itself was clean and comfortable, but faced the backside of a Marriott Courtyard hotel. The building is around 30-stories tall, but only the first 15 floors are hotel rooms with most of the views are blocked by unattractive neighboring buildings. I know W does a profitable condo business, but devoting the entire top half of the building to them seems a lot like the tail wagging the dog. Finally, there is no pool, roof, or other amenities. This is a bare-bones hotel with the W name.

    20/05/13 | Link | Rating: 3.0
    92. kap n.
    Not going to lie.  I am usually a massive whore to W hotels since most of them are magnificent, but I really feel like this W was lacking on numerous levels.  The rooms smelled like stale old garbage, there was no pool, the cleaning people were incessantly trying to get into the room to clean at 8 am for the three days we stayed there regardless of the sign on the door, the drinks were over priced, the bar service wasn't that great, and the concierge was clueless.

    The best part about this specific W hotel is the location.  It is in one of  the best parts of Boston and is accessible to everything that we wanted to see.  If location is what you need, this W will serve you well.

    11/07/10 | Link | Rating: 3.0
    93. Clark W.
    Comfortable well appointed rooms.

    The bar is comfortable and the food really good - had lobster rolls, cheese balls, margarita pizza, and good stiff drinks.  Server was friendly and efficient.

    Location is pretty good, looks like a transitioning neighborhood.  Go one direction out the door and it's shady - go the other and it's great.

    Too bad the architect didn't design a driveway for the hotel, considering the weather that goes through Boston.  Should have had a drive-in valet or something.

    06/08/12 | Link | Rating: 3.0
    94. Arwin L.
    We stayed here only one night after arriving in Boston at 1 AM from LA. The location is excellent. Very close to the Public Garden and all of the sites. The staff was friendly and helpful. A complimentary chocololate peanut butter pretzal bar and a personalized note was left in our room which was a very nice touch. The towels were rough and the pillows were too soft, which seems to be a common problem with W hotels. I would recommend this hotel based on the excellent service.

    19/07/13 | Link | Rating: 3.0
    95. Carrie P.
    This was an incredibly enjoyable hotel to visit!

    Stayed in the hotel for one evening. As any good hotel, the location is great! There are an uncountable number of restaurants and entertainment within walking distance of the hotel.

    The service was wonderful. The hotel allowed a 5 pm checkout, so the day could be spent walking the city without my things over my shoulder. In addition, they gave me an umbrella because it was a rainy day. Never had to wait more than 5 minutes for any request to be met.

    The room was beautiful, I was nervous at first because it was too close to the ice machine, but it was sound proofed enough that I never heard it. Definitely a great place to stay in downtown Boston!

    06/05/12 | Link | Rating: 4.0
    96. J H.
    This hotel was fantastic, I loved the bed and the design of the room.  Plus we had a great view of the city and the windows actually opened which was great to let in some fresh air while traveling!  

    We were able to check in early and leave late while stowing our bags while we caught a Sox game.  The staff was very friendly and went above and beyond with all our service!

    16/05/12 | Link | Rating: 5.0
    97. Lee M.
    This W property had highs and lows for me, which is why I gave it 3 stars.  I arrived on a Wednesday evening around 10:30 and I found the neighborhood to be a bit gritty to be honest.  The Wheels crew was there to get valet my car immediately - beware of the $46 valet parking.

    What I liked - top notch customer service - some of the best I've encountered.  The room itself was pretty nice, although my charging table was broken and my iPhone didn't charge.

    What I hated - it's 11pm on a Wednesday and you had music blaring in the elevators.  I understand you're a W and need to do that in the lobby, but seriously, in the elevators?

    Overall, a ok in my opinion for a hotel.  For business travel, I might think twice about it.

    22/07/12 | Link | Rating: 3.0
    98. Gaurav P.
    Starwood is my favorite hotel group and the W is my favorite "every day" hotel chain to stay at. My review is based on a 2 night stay this past week and here it is:

    Pros:
    + Good location
    + Fantastic, trendy and large lounge right in the lobby perfectly paired with gorgeous women who are serving you decent drinks. Get the Rasperry Lychee bellini and you will NOT be disappointed. I had 8 of them in 2 nights
    + The rooms are large and quite new
    + The bathrooms are enormous and representative of typical W hotels
    + Bliss spa products don't ever disappoint
    + Very friendly front desk staff, Sara (the one with curly hair) at the front desk is awesome. Her smile will make your day!
    + Apples galore...there are so many bowls filled with apples everywhere...if you love apples, you'll love the W
    + SWEAT, the W gym, is quite large and nice. Plenty of cardio machines
    + The prices are just right
    + The doormen are great and efficiently find you taxis fast

    Cons:
    - You can pass right by the entrance and the hotel...wasn't the easiest to find
    - 2 elevators...what's up with this!? You have to stand there forever waiting for the damn elevator!
    - The thermostats in the room were quirky
    - Parking isn't easy, you can park around the corner at some garages but it's a PITA to walk to
    - Room service is damn expensive. This is Boston folks, not NYC or San Fran!

    In summation, this is one of the nicer, newer and cozier W hotels I've stayed at and will continue to stay here everytime I'm downtown.

    This has been a review by Gaurav

    22/01/11 | Link | Rating: 4.0
    99. Steven H.
    This is the eighth W Hotel at which I have stayed.  It is definitely among the top few.  It is typically edgy in design, and quite comfortable, but what differentiated the Boston W from many of the others is the warm and attentive service its staff provide.  Jennifer at the front desk was terrific - she could not have been more genuinely attentive and informative about the property when I checked in.  Also, when I got back late from dinner, I called to see if I could get turndown service (I wanted water and didn't want to pay $7 for the in-room bottle).  Noah, who could not have been nicer, said while they could not at that hour, he sent two small bottles of Fiji along with a delicious salty chocolate caramel treat and some extra Bliss products to my room.  Awesome!  

    Plus, they upgraded me to a corner studio room with angled windows and a view of the financial district.  The room was very attractive, with a really huge metallic bronze leather curved sofa which sounds awful but was really comfortable and beautiful.  Terrific large LCD TV, comfy W bed, a workspace BEHIND the bed, a well-thought out bathroom with a big stall shower and separate bath rounded out the room.

    Had very good oatmeal at Market in the morning.  Will definitely stay here again.  Good value, great room, great service.  Good going, Starwood!

    22/01/11 | Link | Rating: 4.0
    100. John E.
    Paid extra to upgrade to a larger room, only to find at 1:30 AM that my room on the 7th Floor is pulsing from the music at the club next door.  I tried calling the front desk multiple times and finally got someone to pick up. The guy who answered said "yes, there is a lot of noise next door." Thanks for telling me, not when I made a reservation, not when I checked in, but when it's too late to do anything.  No problem.  Just have to be up in four hours to go to the airport.  Stay away.  Or at least ask how noisy your room will be.  Bad customer experience.

    19/01/13 | Link | Rating: 1.0
    101. Joy Y.
    If there is one thing that wants elite status more than me, it's the bar at the W Hotel.  

    With its obligatory line of exclusivity, and outsmartable security guards, the lounge at the W is really putting in its best effort at being the next cool kid in town...and it almost would have succeeded had it not been for the clientele (ourselves excluded of course ;) ) but I'll get to that in just a minute.

    The decor is swanky and sexy with its sheer curtains and sleek sofas.  The prices were steep (but standard as far as hotel bars go) though the drinks were strong.  I opted for a vodka tonic  (although I wish I had tried some of the fancier drinks now that I read the reviews.)  The bartender was also super nice, friendly and cute to boot!  So as far as the actual establishment goes, I was generally pretty pleased.

    I probably would have even given this review four stars had it not been for my fellow patrons.  I mean I know you have to expect a certain level of d-baggery at a place like the W, but man, the place was seriously swamped on your average Saturday night. My friend and I weren't sitting at the bar for more than two minutes when a couple of older gentlemen approached us trying to start a conversation.  This would have been fine, had they actually wanted to talk and not try to impress us with their You Tube videos and borderline obnoxious attempts to one-up each other.  Anyway, my point is that I love myself a swanky bar from time to time, but it takes waaay more than one drink for me to be able to tolerate that level of hair gel and short skirts.  

    So W, perhaps I will be back.  Just know that next time I will come prepared and be a few drinks deep, because I can deal with elite...just not elitist.

    22/11/10 | Link | Rating: 3.0
    102. Krys A.
    Loved this hotel.  It's a pretty place, with pretty people working.

    The room was amazing! We stayed in the Wonderful King Room ... which was extremely nice.  Huge comfy bed, very spacious, lots of fun candies and beverages, iPod dock, nice TV, WALK-IN SHOWER...... The room was beautiful.  I guess the only thing about this room that could be bad, is the walk-in shower, depending who you're rooming with.  The shower leads out into the sink area and the sink to the bedroom is covered by a see-through artwork display. While the toilet is in its own little room next to the shower and sink. Everything about the room is comfortable.

    The basement bar Descent was pretty cool. Had that dark club type lighting, couches line the walls, DJ tearing it up in the corner.  No cover charge Saturday night.  We left before it got busy and headed upstairs to the lobby Bar of the W. Well, the lobby became a different place at night.  I didn't notice the cool tables and lounge couches during check-in, but at night the place becomes a very nice chic lounge. I had the Cucumber Martini which was amazing while everyone else ordered the Pineapple drink which was also delicious.

    14/05/12 | Link | Rating: 5.0
    103. Rina C.
    nice size room. bed is super comfy
    however view is not great.
    (even though I am on the 10th floor)
    there's a tall building right in front so probably need to be on the 13th floor to get a great view.
    good service.
    great location.

    06/07/13 | Link | Rating: 4.0
    104. Kimberly L.
    Such poor management by security I was appalled.  I came here for a new years eve and felt like I was being treated like a child misbehaving.  

    When the NYE party was over around 2am I proceeded back to the fifth floor where my friend had a room so that I could pick up my coat and leave.  As soon as the elevator doors open on 5 I think I got high off second hand smoke!  The weed smelled so strong and disgusting I got nauseous.  Thank goodness I wasn't paying to sleep there because I would have demanded my money back immediately.

    Then there was a group of people waiting for someone with a key to let us in the room and when the person with the key finally came there was a big commotion.  All of a sudden the security guard starts yelling at everyone "come on quiet down there are guests in the hotel"...um hello yelling loudly at everyone is not going to make it quieter!  Also talk about terrible security - no one said anything along the lines of "if you don't have a room key you can't be on the floor" which is what they should have done.  

    Walking around I felt like I was at a frat party.  So sad.  The immature guests and lack of professionalism blew my mind last night.

    01/01/11 | Link | Rating: 2.0
    105. Trynh N.
    I'm a fan of most W hotels.  The lobby in this one is pretty simple, nothing picturesque.  Service is spectacular as usual :).  There's a nice restaurant inside (Market by Jean George) and a little lounge area.  The dance lounge on the bottom is nice too, but pretty empty, they should promote that more since the other clubs/bars/lounges around there tries to charge a cover to get in.

    27/09/12 | Link | Rating: 4.0
    106. Rachael H.
    Dearest W...
    I wake up at night dreaming of the Ginger Margarita from your bar. I talk about it to all of my friends. I suspect I will carry-on this love-affair for many moons...

    My stay at the W. was wonderful. The room, though small, was clean, comfortable, cozy and well-appointed. A lover of good beds, and a regular at Westins, I was surprised just how well the bed measured up to its pricier sister hotel. The location is terrific- just steps from the Common. The Bliss Spa toiletries are a real treat- particularly the facewash... which I now hoard like a chipmunk. (Honey, can you bring it home for me tonight?)

    But it's the service here, that I must sing the praises of:
    The staff are exceptional and oh-so-very welcoming and accommodating.
    Going above and beyond, they recently arranged my request to leave a little treat and note on the bed for my man, when I couldn't join him on his trip. (Thank-you, Laura- you're a gem!)

    Little things of note: The Artwork was really lovely, and we actually spent some time playing with the kaleidoscope on the night-stand. I'm not sure if it's system-wide with W., but they change their mats throughout the hotel to say "Good Morning", "Good Evening" et cetera. Nice touch.

    I stay in at least  8 hotels a month. I *love* this hotel. After a while, a good hotel is a good hotel... I truly believe it's the people who make all the difference.

    And the Ginger Margarita... (Until we meet again...)

    16/05/12 | Link | Rating: 5.0
    107. R. M.
    I've been here several times... once, when I needed somewhere to live when having my apartment under some construction, once when I was studying for the Bar exam and needed a place to isolate myself, and a couple times when I was having a really good date. The bottom line is that the staff here is friendly and professional, the rooms are modern and luxurious, and the rooms are peaceful. The hotel bar is a bit too euro-chic/hipsterish for my taste, but the service and drinks are quite good. The hotel restaurant is reasonably priced (for an in-hotel restaurant) and the food and service are also good.

    Definitely a great place for anything from a liaison dangereuse or to get away on vacation.

    05/08/12 | Link | Rating: 5.0
    108. Paul S.
    We had a very nice stay here.  The room was clean and quiet and a good size. The hotel has a very modern feel to it, from the lobby bar, to the rooms.  

    I also liked their sense of humor.  The spare role of toilet paper was in a white draw string bag with "back up plan" written on it.  In the mini bar was a box labeled "tool kit'" which contained condoms and breath mints. Seriously funny.

    30/12/12 | Link | Rating: 4.0
    109. Cal K.
    The moment we had arrived I knew my wife had chosen a great and comfortable hotel to laid my head...  The voice behind the bellmen totally match the smile on his face and that's exactly what I'm looking for when staying at a place other than home.  

    A full stocked expensive bar and other selected  edible, in which I couldn't  complain when there's a 7-11 & Starbucks Coffee right across the street...  There's really nothing super exciting to say about a room, because a hotel room is not a home... But, I will leave you with this...   I would prefer to stay at all W Hotels when traveling...  When I do return back to Boston...  I expect to get and upgraded room, because I'll be traveling with my kids and that when the real test begins...

    17/08/11 | Link | Rating: 4.0
    110. Jen H.
    If you like Ws overall (i.e., if you're into form over function), then you'll like this W.  For ex, the dividing "wall" b/w the bathroom and bedroom is rather translucent, so if you value shadow dancing over actual privacy from your co-habitant when stepping out of the shower, you're in luck.

    The valet & bellmen were standouts, always remembering to address me by name (seriously I don't know how), greeting me as I came and went during my stay.  Matthew, you rock.

    The fitness center was very nicely lit and new, and included a heavy bag & speed bag (complete w/ gloves) as well as some unique cardio machines and yoga equipment.

    Oh, and you can have the driver+Audi take you anywhere within 5 miles during the day.

    18/03/11 | Link | Rating: 4.0
    111. Rebecca P.
    When I write reviews, I rate things against their relevant subgroup/competitors. That said, yes, this W is clearly better than your run of the mill Best Western or Quality Inn. Compared to other W hotels (or Starwood hotels, for that matter), this W is rating sub-par.

    To be fair, I wasn't a "paying" customer. After basically "residing" at the Dallas W for three months, I have amassed quite a few Starwood points and rarely have had to pay for a hotel since. However, if the points system is to serve as a customer loyalty program, I don't think service should suffer regardless of your method of "payment."

    Upon check in, I was definitely told I was staying in one room, and this number was written on the key card holder. When my friends and I went up to the room, however, the key did not work in the designated door. In the interest of not going back down right away, we tried the one next door...it worked. Hmm.

    Talk about foreshadowing...we had a couple of friends over to visit and had a bottle of wine but no wine opener (usually standard stock in the W)? When we asked the desk for one, they assured us that one would "be right up." Well, a half hour later, nothing, so we called down...again, much of the same. We had a DVD and wanted to watch this...however, the DVD player did not work. Well, the tech who came up was the first responsive person we encountered here. He also could not get this thing to work, discovered a bad hookup in the wall, and when asked, gladly retrieved a bottle opener for us. I'm glad some people care...

    Anyway, the letdown is stemming from the lack of customer service. W, "paying" or not, I feel as though you should be treated a certain way, and this stay did leave me quasi less apt to stay here in the future.

    Also, my credit card was curiously overcharged above parking rates. Hmm... I'm pretty sure there was no reason for this (some parking markup?)...

    08/07/11 | Link | Rating: 2.0
    112. Svitlana S.
    It was an OK hotel.  Room very Clean... But service was kinda not to par.  I think I expected fairmont or Westin type service.  We had a fire alarm at 2am and they asked everyone to evacuate the building.  It was annoying and unnecessary.  Explanation in the morning was "someone was smoking in the room". Really?  We did get some points credited to our account, but I would of rather have had an uninterrupted night.  Location is central to down town.

    27/08/13 | Link | Rating: 3.0
    113. James C.
    THIS IS A GREAT HOTEL - First time staying here last night was a treat.  I'm usually more of a Westin guy who likes his Zen, but the W Boston may have me rethinking that position.

    HOTEL OVERVIEW
    Unlike many of the W Hotels out there, the W Boston didn't have a lobby full of techno trance music when I walked in.  Instead, it felt like I was a VIP being welcomed into THE club.  From door staff to check-in team and all the way to the Whatever, Whenever operator, I felt important and appreciated.

    THE STORY
    What made this stay really special started back before I checked in.  After the auto-generated email from the general manager asking me to ask for anything I needed, I received a more personal email from Elena one of the W Insider team members.  She asked if there was she could do to make my stay wonderful and there was.  Last Friday I had knee surgery and I'm still less than 100% a week later.  So, I responded to her email and mentioned the surgery and a very early train to catch and she went into action.

    ABOVE AND BEYOND
    In less than a day, Elena wrote back saying that she assigned a special accessible room (an upgraded type too) that was near the elevators (less walking/hobbling for me) and offered to book me into the W's Acura Experience for the ride to Boston South Station to catch my train.  At first, I didn't appreciate what this meant but when checking in, I sure found out.

    The room was AMAZING.  Huge space, massive bathroom with a walk-in shower (no bending knees over a tub wall) and a little something extra.  Waiting on the desk was a handwritten note and present from in a BLISS SPA bag.  Elena had written me a get well soon note and included a bottle of BioFreeze to help with the healing.  How thoughtful is that?  She listened to what I said, figured out how she could help, and was empowered to take action.  This is custom service and I felt very special right then.  THANK YOU ELENA!

    BUT WAIT THERE'S MORE
    I ducked out for dinner and sometime in space after I left, someone from the house team left another handwritten note thanking me for my SPG loyalty and hitting a milestone in lifetime stays.  Along with the note was a bottle of Fiji water and a Salted Chocolate square that was the perfect dessert to top off the night.  At this point, I didn't think things could get better, and then I laid down in the famous W Bed and was in heaven.

    SUMMARY
    All in all, a short but memorable stay and proof that great customer service that is engaged and demonstrates that they CARE will always make someone's day better.  Thank you to Bill the GM for putting together a great team and for empowering them to go the extra mile for us guests that choose to stay in the SPG family.  And a big thank you to Elena and the house team for making the little things mean a lot.

    05/10/12 | Link | Rating: 5.0
    114. Blake W.
    I got extremely lucky and landed the Extreme WOW suite -- it definitely induced a WOW feeling.  The room was so big an amazing I actually moved my afternoon meetings to my room from the Westin.  The staff was incredible friendly and location was great.  The rooms were definitely trendy and cool.

    11/01/13 | Link | Rating: 5.0
    115. Emily B.
    My husband and I stayed here for 2 nights in late November and it was an enjoyable experience. I believe this is a relatively new hotel, and the rooms were sleek and well-appointed as one can expect at most W's. The gym was also larger and better equipped than many hotel gyms I've used.

    Though the location was not particularly convenient for us, it was relatively easy to get where we wanted to go either by taxi or the T. By far my favorite thing about this hotel was the service--everyone here was very accommodating with some special requests and went out of their way to assist me on a few things. I would definitely stay here again.

    01/01/12 | Link | Rating: 4.0
    116. Christopher G.
    Arrived at the hotel (Apprently some sort of event was going) and I was unable to valet park my vehicle. I was informed that valet was shut down. A police offer outside told us if we drive down the block we would be able to find a open space or garage to park. After explaining the situation to the manager Monica, she offered to comp us for the parking troubles. The room was spacious and modern. Overall, the staff goes out of its way to ensure your having a good time. If your in the Boston area for a few days, check out the Boston.

    08/12/13 | Link | Rating: 5.0
    117. Audrey B.
    Domingo is an amzing bartender/ cocktail maker / nice person. Ask him for the ishi hara cocktail. Thank you very much

    12/12/13 | Link | Rating: 5.0
    118. Rick L.
    Love the W's. have stayed at many throughout the U.S. and the Boston location does it right too. Like previous Yelpers have noticed, maybe not as fancy as some of the others. However, they still know how to treat you only like the W does. Joe the bartender at the W Lounge is phenomenal. Great drinks and the knowledge of the Boston area of a concierge.  The W is one of my "go to" hotels in Boston!

    16/10/12 | Link | Rating: 4.0
    119. Kelly T.
    Absolutely nothing special or remarkable about this hotel. Upon check in, we were told that our reserved double queen room had been taken due to overbooking. Overbooked? Why is this even an option?  As everything else was booked, there was no option to relocate to another hotel. According to the clerk, an appropriate substitute would be a king sized bed for the three of us with a roll away twin bed for my 15 year old son. The room itself was small, with the king and the twin in it, there was absolutely no other room (not even in between the beds). We were also told that we had the option to switch rooms the next morning to our original double queen. As this was only a 2 night stay, this was extremely inconvenient.
    The first room, had a large shower but was without any of the complimentary bath products that were later found in our second room. While the room was more accommodating for the 3 of us, the bathrooms in both were somewhat disturbing. Upon entering, there is a small vanity, shower, and a separate (closet sized space) room with a toilet. Over the sink is a mirror that covers about 1/4 of the see through screen between bath and beds. This is gross and leaves you with absolutely no privacy.  While there is a shade that you can pull down, the area still feels exposed and definitely sounds it.
    There is no pool, no store to purchase drinks, and there is a mystery gym (that has yet to be seen).
    An additional inconvenience to changing rooms was the expected wait time in between. At 10 am, were told that our luggage would be moved for us but our room would not be available until 3 pm. Extremely irritating and extremely rude! No credit to our room or account was offered, parking fees are outrageous and it feels like everyone is constantly milking a tip. Also, wifi is not included in the purchase of your room, nor was it an option to smooth over the inconveniences that we experienced. It would be my suggestion to stay elsewhere, not only are you not guaranteed the room you paid for, you will be inconvenienced even more while they attempt to remedy the situation and place you in a different (yet still dust ridden) room. Don't waste your money.

    18/08/13 | Link | Rating: 1.0
    120. Doan L.
    I stayed in the cool corner room (room 828).   It's a great room and if you've been to cool corners in other W's you know you are in for something different.

    The room is on the corner (surprise!) with a good view of the city on both sides.  Two things stand out about this room:
    1) the desk is BEHIND the bed facing the opposite way;  it's a nice alternate use of space with the bed actually in the middle of the room.  The bed is separated by a steel curtain that you can still see through but operations like a divider.
    2) The room as a HUGE Bang & Olufsen CD player!  If you know anything about audio, you know that Bang & Olufsen you know what I mean.  Yeah its an old model, but this is different than the typical Bose stereos.

    A couple of other notes:
    The shower is relatively small but is covered three sides and floor with marble.  The shower-head is a no-name fixture... what happen to the double speakman shower heads?  or the full body showers?  I guess I'm spoiled.

    Overall great room!  Highly recommended for having fun in the city and hanging out at night.

    28/03/13 | Link | Rating: 4.0
    121. Mary Beth N.
    I had a great stay here for a special occasion, and the staff made our short time very memorable, even before we checked in. I received an email a few days before our stay from the manager, asking me to let them know if there was anything they could do to make our stay great. When I mentioned we were in the city to celebrate my boyfriend's birthday and asked for a high floor with a view if possible, the manager said he would certainly accommodate that, and also asked what my boyfriend's favorite dessert was ... to be continued.
    At check in, we were upgraded (possibly due to SPG status, or maybe because I asked for a high floor) to a beautiful and spacious suite that was completely clean and gorgeously appointed. The bathroom was incredible and the bed was huge and comfortable. I didn't even want to leave the room.
    This was my first time at a W, so I'm not sure if this is standard, but there were so many small, thoughtful amenities, like a sewing kit and ear plugs, that really showed anticipation of guests' needs. I really liked the sleeping mask and the opposite of an energy shot (some kind of herbal concoction to help you sleep) positioned right next to the bed. A few hours after we checked in, a member of the staff brought up the aforementioned favorite dessert: a delicious cheesecake. This was such a nice gesture on the part of management to do for us and really made this hotel stand out.
    We only interacted with a few staff members directly; door/bell staff stood out as gracious and helpful, as well as knowledgeable about the city, while front desk were a little more reserved, but still polite. Our suite upgrade was supposed to come with a $5 credit to the minibar that was never applied even after I mentioned it at check out, but I wasn't about to quibble over $5 after the lovely room we were given.
    We did not go to the bar or restaurant while here, but the bar scene looked pretty lively when we walked by later at night. Apparently they have some kind of private dance club attached, if you're into that kind of thing (I'm not; we went to dive bars instead).
    I'd absolutely stay here again and would recommend it to anyone staying in the city who wanted to make their time really special.

    26/06/14 | Link | Rating: 5.0
    122. Brian J.
    I stayed here for two nights earlier this week and had a very pleasant time. The room was nice, the staff very pleasant, and the bartender awesome. I was upgraded because I have Gold status, so they put me on the top floor which had a terrific view. The room itself was adequate, just your typical double with a small seating area and desk.  As I was waiting to check in, the manager asked me if I wanted some water and continued to check in as I saw him throughout the next two days. The woman behind the bar was funny, smart, and knew exactly how to handle various kinds of patrons. She cut the drunk businessmen off next to me, but chatted up the young foreign exchange students on the other side, all while telling me jokes. Impressed.

    Other amenities were good, if not outstanding. The gym was large with some free weights, so I was able to do a decent shoulder and arm workout. The room service was prompt and good quality. Additionally, the location was great. It was a 10-15 minute walk from the Financial District and an easy cab ride to North End or South End (I went both and it was roughly $10 each way).

    The one quibble I have is the price of everything. Yes, it's an upscale hotel, but I paid $43 (plus delivery and tip) for a pitcher of coffee, two eggs, and a corn muffin. Really?! The drinks were also $16 a piece and Wifi is $14.95/day. If you are ok with this (I was traveling for business), go ahead. Otherwise, you can find less costly food options. The hotel is directly across the street from a large brewery, a Starbucks, Dunkin Donuts, and other facilities.

    I would stay here again, though I would like to check out the Westin on the Waterfront. I hear it's a little larger, quieter, and just as convenient to the Financial District.

    08/12/13 | Link | Rating: 4.0
    123. Virginia C.
    Very basic hotel.  If you are a wash-and-go kind of person, it's a good value (as the hotel is in a very convenient location).  If, like me, you wear makeup and/or take lots of time to get ready, this place is not for you.  Why?  First of all, there is very little water pressure (not as bad as the Waldorf Astoria in NY but close).  Second, the CIA-interrogation lighting is terrible for putting on makeup.  And finally, no frills means no thoughtfully-provided accessories like a magnifying mirrors for makeup application or nail polish removing pads (even hotels like the Hyatt now provide them).  A step up from camping and/or being in a log cabin--yes.  But, again, it's for the wash-and-go set.

    16/11/13 | Link | Rating: 2.0
    124. Alexa M.
    Phenomenal service from all staff! From the concierge, to the bartenders, to the people who bright us extra bliss products when requested! Upon arrival, our room was spotless and had very modern-chic decor that we loved! Within 5 minutes there was a knock at our door and we were greeted with 2 cupcakes along with a very thoughtful, hand-written note. Guillermo was very accommodating when it came to making our dinner reservations throughout our stay here. He even sent us up 2 glasses of champagne in honor of our anniversary! We'll definitely keep the W in mind for our next 3 day weekend getaway.

    24/11/13 | Link | Rating: 5.0
    125. Blue P.
    First Yelp Review.

    Things that you wouldn't think you would have to deal with in a W hotel bed . . .  SPLATTERED BLOOD ON YOUR BEDDING!  

    The first night I got to my room I noticed blood drops on the duvet cover and the comforter insert.  The spots were right on the edge by where one's face would be (spread across a 6 inch area) so there is NO WAY they could have not seen the stains when they were making the bed.  The biggest blood drops were the size of a bean.  The blood stains on the duvet cover matched up with the stains on the comforter, which means that the only blanket on the bed had not been washed after the previous hotel guest.   I know that most of us know that the comforters are not changed, but when it's the only bedding besides a sheet, and it has an easily removable cover, you would think that maybe it would be washed after each guest.    

    I kindly asked if it could be changed out.  The front desk was apologetic and said they would send someone up.  When I got back to my room later that evening, I noticed that they had only changed the cover and not the comforter which also had blood on it.  I called again, let them know i was going to dinner and if they could change the whole comforter, I would greatly appreciate it.  

    When I got into bed at 1 am after working 12 hours, I noticed that the sealed part of the duvet cover was now by my face, when it had always been the open part by my face.  I wondered if they hadn't changed the cover and just simply turned the comforter around . . . .I was correct.  The blood spots were still there, but now at the foot of the bed.  I then called to speak to a manager who gave me a slight attitude, telling me that he changed the blanket himself, that it was a new comforter and that there were no blood spots.   We decided that he should come up so that I could point it out, because they were clearly there.  I pointed out the spots, which he indeed did see.  He then told me that he didn't change the comforter, just the cover, and that they don't have any extra comforters to change it out with.  Personally, I would have grabbed one from another room or something.  His solution was to put a sheet over the bloody part or put another duvet cover on, and that was the only solution.   He did offer to give me some SPG points, but that didn't change the fact that I now had to sleep in a bed with blood on it for ANOTHER night.  Not acceptable. Not happy.

    04/08/13 | Link | Rating: 1.0
    126. Ara A.
    Man oh man, what a great hotel!

    I had to come to Boston on business and luckily my company booked me a room at this wonderful hotel. Every single employee I came in contact with was friendly and very welcoming. The first girl that checked me in pretty much set the tone for the whole stay. She was extremely informative, friendly and helpful. I'm terrible at remembering names but I THINK her name was Laura.

    Anyway, the room was fantastic! Super clean and I'm a huge fan of that sexy modern look. The bed was so incredibly comfortable and Lord have mercy, what a damn great shower! I freaking LOVE showers with strong water pressure and the rain style shower here was absolute perfection. I want to fly to Boston and shower here! Haha

    The location was also great, lots of places to eat near by and it's Boston so there is a Dunkin Donuts like every single block!

    Can't wait to stay here again!

    01/12/11 | Link | Rating: 5.0
    127. Todd A.
    Bad. Really bad. Bags not taken to my room when I arrived. Had to go down looking for them. Stayed for a week. Two VERY small drawers for all of my clothes. Drawers were on the floor. Every morning I was on my knees to get to my clothes. No exaggeration. All counter space I needed was taken up with pre-packaged food they wanted to sell me at outrageous prices. Asked repeatedly to have it removed from my room. Same with small fridge. Took many calls to accomplish this. No coffee maker in the room? What? Bathrobes were TINY. Small asian woman tiny. They were threadbear on the inside. Repeatedly asked for a normal sized robe. None ever appeared. Bath sink is too low. Had to bend way down to shave. Mirror is too far away from sink. Could not see your face to shave without leaning over and then there was a towel bar in the way.  Brought everything to the attention of management who came to my room a few times. Was promised things would be addressed. Nothing ever was. No receipt under my door prior to check out as is standard in the industry. Went to the front desk to ask for a receipt. Was refused. Was told one would be e-mailed to me. Called two weeks later as a follow up when it was not sent. Spent ten minutes on the phone again arguing to get an itemized receipt. Wow. Never again. Great location, but the Revere is only one block away.

    16/07/14 | Link | Rating: 1.0
    128. Ariel Z.
    A perfect stop before a night out on the town at any of the close-by clubs on Tremont St. Definitely attracts an upscale crowd, so dress accordingly. After waiting outside in line just to get in, you may also have to wait for a table to open up. Although they are pricey, the drinks and the bar food/desserts are quality.

    14/03/13 | Link | Rating: 4.0
    129. Amanda G.
    You know what you're getting into when you stay at a W, but this place is really disappointing with some of their finishes. Sloppy paint jobs and loose knobs on some of the cabinetry. Not to sound like an old man, but I expect more.I've always had a corner room here, but still get to hear what is going on with my neighbors.

    That being said the room is beautiful, the views are gorgeous and you're always treated like a star here. You probably couldn't pay me to stay elsewhere, but they definitely need to step up their game.

    29/03/13 | Link | Rating: 4.0
    130. Erica V.
    When I first got here I thought "wow what a beautiful hotel!" The lobby is very chic and high end looking. The room we had was on the 5th floor facing Panera and rock bottom. Double queen with large tv, great sized bathroom. Can't complain about the setup at all. Only issue I had was how I was treated by the bouncer staff when I came back from the local bar. I didn't have my keycard and I was the secondary to the room. I told the group of bouncers numerous times that I was a secondary and I should be able to at least go to the front lobby staff to get to my room. After explaining this to the group, who were rating women who were walking by the hotel as well as talking about them in a disrespectful way, they finally took my ID and walked me to the lobby. The bouncer that walked me in proceeded to throw my ID across the lobby floor. Didn't even make an attempt to pick it up until I said "are you kidding me? Give me my ID." I was finally given my keycard and back up to my room I went. I felt that I was treated unfairly and disrespected on multiple levels by this group of men at the door and will definitely think twice about staying at this hotel. If the staff were as nice as the rooms it'd be a different story.

    23/03/14 | Link | Rating: 1.0
    131. Justin S.
    My wife and I had a fantastic stay. We were in town for an engagement party, and the W worked out really well. First, the building is really wonderful. It is a tall glass tower that really stands out in the surrounding theater district. The internal decor and architecture are great as well, exactly what you would expect from a W. We really enjoyed the quirky wallpaper in the hallways.

    Location is fantastic. We were in walking distance of everything in Boston, and made a day of walking to the South End for breakfast, through the Boston Commons, up to the North End for Lunch and then out to our party in at Boston College Club in the Financial District. Everything was within a 1 mile walk or a short cab ride.

    The thing to note is that it is a happening area. There are several nightclubs nearby that had long lines out the door, so there was a lot going on when we came home after our party. There also appears to a night club in the far corner of the hotel building, but separate from the guest entrance. Hotel security was fantastic about only letting guests into the lobby, and we did not hear any noise from the vibrant nightlife scene once we were in our rooms. I personally like to stay in a more active area, it makes walking around feel safer when you are in a new place, so I was a fan of the location.

    24/02/14 | Link | Rating: 5.0
    132. Trip C.
    Overall, I am a great fan of the W Boston.

    Centrally located (pretty much, at least) - it is in the theater district, but just a block away from Boston Common and the T. And, it's not like Boston is huge, so anywhere you'd like to go is completely walkable.

    Hip (so much so, in fact, that when we checked in after arriving at ten at night to the lounge music blaring and pulsing that we felt old, as we couldn't hear the front desk person over the driving beat), contemporary, and sleek, the building looks like a striking wall of glass when you are viewing it from outside.

    The service is wonderful - front desk staff were attentive, as were the valets (I only had to open the door a few times myself, these guys are quick and actively looking out for their patrons!), and the housekeeping staff was just lovely as well.

    Our room: on the 15th floor, in a corner with floor-to-ceiling glass walls and sweeping views. Granted, there's a huge block of buildings between the W and the Common, but you can see just a bit of green from the 15th floor. A huge bronze metallic chaise in the corner looked inviting, and really was indeed after a long day of sightseeing. Curling up on the chaise with the sun streaming in the windows, how could you not make like a cat and nap in the sunbeam? The bed was beyond comfy and we slept well each night we were here.

    I liked the room arrangement overall, and having the work area with desk and office chair behind the chain mail screen over the pony wall to the bed was nice. The bathroom area was spacious, but there were two issues:

    1. There was no wall between the bedroom/living area and the bathroom. There was a screen, but it was transparent, especially when the lights were on in the bathroom and off in the bedroom or vice versa. You'd better know your partner in the biblical sense if you're staying in the same room together; otherwise, it's going to get pretty darn uncomfortable quickly.

    2. The bathroom lighting. With no wall between the bedroom and the bathroom, it makes it impossible to answer the call of nature in the middle of the night without either waking your partner by turning on the lights (there isn't a separate light/switch just for the commode room) OR trying to navigate from the bedroom to the bathroom without stubbing at least one toe AND THEN finding the commode room and trying to relieve yourself in total darkness.

    Plus, one thing to think about - there are several floors above the hotel dedicated to residences. Whoever lived above our room loved to party/do aerobics/exercise her elephant late at night - the stomping going on above our heads was loud enough as to interrupt sleep.

    But again, overall, really enjoyed the W Boston and we'd definitely stay here again the next time we're in Boston.

    28/04/13 | Link | Rating: 4.0
    133. Scott M.
    Want sex? Hotel W would like to help you.

    Perhaps that's unfair. They really want you to rent a room and buy some of the many snacks they stock your room with. But they want you to think the place is all about sex, and they are not entirely subtle about this particular marketing focus.

    Why do I believe this? In part, it's the "Get Lucky" package sitting less-than-innocently on the snack shelf. (Contents: 2 condoms, lubricant and some mints.) This is placed next to a small, pressurized can of oxygen, printed with the suggestion that 3-5 breaths should fix you up. Very handy, if you should happen to get out of breath, I imagine. And I felt it was very thoughtful, that next to these two essentials, was the First Aid kit.

    There were non-sexual things on the snack shelf, too. Like energy bars. Very clearly, W Hotel wants to make sure your stay is unflaggingly a pleasant one.

    But in case you're not coming here for sex, and are wondering about things like room comforts, I'll note some observations I made in the quieter moments of my stay.

    I rented the smallest sized room for my wife and I, and the first thing you notice walking in is the aforementioned snack shelf. The second thing you notice, or at least this was true in my case, is that the room is 85 degrees, and turning the heat down doesn't seem to affect the heat pumping into the room.

    The decor was.. eclectic. Not quite bizarre, but you rapidly realize that you need to find light switches, and they are thoughtfully placed in artsy, odd and unexpected places, like low down towards the floor or hidden behind the lights they turn on. In your search for lighting, you'll also notice the lack of a door to the bathroom, and all-glass shower stall, and the mirrors. Don't stay in this room with someone you don't know extremely well, if you're shy. Even the wall between the sink and the bedroom was translucent.

    Personally, I think that's taking a good thing too far.

    W Hotels talks a lot about their special beds in their promotional literature, and given the focus of their marketing, this is not a surprise. And the bed is in fact comfortable, with good smooth sheets, and enough pillows to make things cozy. The television screen is mounted so that it can only be comfortably viewed from the bed. Nudge nudge, wink wink.

    But, and alas, there's a dark side to this place. Let's start with those snacks. I didn't like the fact that one of the bottles of water was marked "complimentary" and the other two had almost invisibly small and faint prices marked on them. They clearly hope you'll get thirsty and not notice the $5 price tag for a bottle of water. If you do find the price list for the things in the room - it's well hidden - you'll be vaguely horrified. $5 for a lollipop? Overpriced does not begin to describe the rates they are charging for those little in-room munchies. (The can of oxygen was, I think, $11, if you're curious. I was.)

    And in our case... the heat. A room at 85 degrees is all very well when you come in from a December evening in Boston. But turning down the heat made no difference, and the room was still 85 at bedtime. At 2am I was opening windows, to let some cold air in. That knocked the temperature down to 80; it didn't go lower. I didn't sleep well.

    Another noteworthy point is the room door. It's solid enough, but I've never seen a door that let noise in so easily. You could clearly hear every conversation in the hallway, and they might not be conversations you want to hear at 2am. It also raises the question of what people in the hallway can hear from inside your room.

    The room offered wifi - for $14.95/night. Hey, a place that charges $5 for a lollipop or a bottle of a water, isn't going to balk at charging for a wifi connection that most coffee shops and subway trains will give you for free. I didn't turn it on; my phone's cellular signal was adequate.

    Other than the heat, I have nothing really against the hotel. It's as pretentious as it gets; the sly, nudge nudge wink wink allusions to your evening's activities weren't as clever as the hotel chain clearly thinks they are; and no one forces you to partake of the insultingly overpriced snacks, even if they are covered with adorable little signs that read "drink me" or "thirsty?". The place was clean, the bed was comfortable, and the oh-so-twee room design didn't get above mildly annoying. The shower was hot, and the room boasted a phone, two robes, and, for no clear reason, a small kaleidoscope. Check-in and check-out were easy. And it's literally around the corner from the Theater district. The room rate was high for the area, but nearby hotels that are cheaper have correspondingly poor reviews.

    It's not a terrible place. It just thinks way too much of itself.

    28/12/12 | Link | Rating: 3.0
    134. Diane H.
    They definitely know how to make a GOOD mojito-- and i know what's a good mojito :)

    I love the ambiance of their bar, couches everywhere... and it's pretty dark. And the bathroom is clean, that's a plus.

    Haven't stayed here...hopefully i'll get a chance to soon.

    14/06/12 | Link | Rating: 4.0
    135. Isaac J.
    Super nice rooms and great customer service!

    Whenever I travel the place I look to stay at is always a W Hotel. I travel to work on a consistently I am impressed with my stay. What I love the most about this W Hotel and others is the modern urban design with hints strange in just right places to bring everything together seamlessly.

    If your considering stay here...Just Do It you enjoying you stay!

    27/06/13 | Link | Rating: 4.0
    136. Michael C.
    I had a pretty bad experience on my last visit here. Came in around 10:45PM on a Sunday. Group of 3 but the third person went to go park the car. Our 3rd companion walks to the door at 10:55PM and they refuse to let him in stating that they close at midnight and were now only allowing hotel guests in the bar. I come to the front door to tell the security that he is part of our table. They didn't seem to care, it took talking to 2 different staff members to finally get him in. The bar was not busy and there was plenty of empty seats. A place like this who supposedly is trying to cater to a more mature crowd should probably update their policies when people are paying $15 a drink. I could not recommend this place for any kind of professional gathering for fear of something like this happening again.

    As I said in my prior review I am not a big fan of the layout of this place as well. The way the bar and tables are set up it often appears cramped.

    05/03/12 | Link | Rating: 1.0
    137. Steve S.
    Outstanding hotel in every aspect. Service was top notch. They forgot to put my computer in my car and they are driving it to my house (75 mins) right now.

    16/11/14 | Link | Rating: 5.0
    138. May C.
    LOUDEST hotel I've ever stayed at!  Do not get a room on the front side if the hotel. The windows are paper thin and honking cars, motorcycles, construction kept me up all night all weekend. So sad for what should be a great hotel in a great location.

    03/08/14 | Link | Rating: 1.0
    139. Alexandra S.
    I LOVE THIS HOTEL - and I can snob with the best of the hotel goers - when I call the platinum concierge line to book they exclaim "you DO have A LOT of points!"

    Why? not only are the Cool Corner King Rooms amazing (separate tub and shower and water closet, more than half the exterior walls are glass, desk/bar BEHIND the bed (bed is centered in the room), LIGHT SWITCHES ON THE WALL - ask about it before you go up - one controls the whole room - you can get confused)

    I had a small get together with my boston friends when I was in a 4th floor CCK and they were in a daze of luxury. (the 4th floor has the gym so the ceilings are uber high.)

    But let's move past the actual hotel room - It's a W we all get that they're built for extravagance.

    Service.

    Every front desk person knew my name and that week's room number by my FACE. I'm not kidding. from my second week on. Could be that I may have been the youngest person staying without accompaniment. Also from my second stay on they sent complimentary dessert to my room on my check-in night.

    One week I couldn't get the corporate rate on my company's booking site. When I called - they said the W and the Westin and Le Meridien were full. I went into a full panic. So I dug around in my bag - there I found the card of one of the front desk attendants - I emailed her and twenty minutes later as i was leaving boston I told my cabbie to swing by the hotel. When I got there she was already booking me for the next two weeks on corporate rate in a CCK.

    THAT is making the grade. THAT is effortless perfection.

    but let's ice the cake.

    if I got lonely/ bored and wanted to know about the hotel (or the kaleidoscope in the room!) - I simply called "whenever, wherever" and they would answer all my questions and talk to me like I was their loved sister calling to catch up.

    One night I was RUNNING to a restaurant nearby (asked when/where for directions) they gave me super quick directions and i made it on time - only to find out no credit cards accepted. I don't have cash on me ever. so i get back to the hotel and the same woman asks why I didn't get dinner. I told her and she literally pulled out a twenty and said "go!" when I balked I would probably never pay her back...she said it didn't matter, I said it did and she gave me a look and acquiesced  "I can charge it to your room if you want". - you don't get more sincere than that.

    The night I had the party - I overestimated my ability to catch the T after getting food in brookline. I call the W in a panic - I don't have time to wait to call room service for plates/ silverware/napkins/glasses from my room. I don't even have time to set it up before my guests arrive. They are already at the hotel and I'm umpteen stops away at the busy hour. The woman who answers when/where says - not a problem how many do you need? When I arrive with my friends in tow I don't know what's going to be on the other side of that door. But I should have known - perfection. they rearranged a few side tables and put a huge platter on the bed so we could put our food and drinks down. They outdid themselves and it cost not on a penny on my bill.

    every single experience above is with a different person, I chose them to show the breadth of thoughtfulness and the depth of hospitality to which each individual in this hotel will go for even the smallest customer.

    In short - you can have a "meh" experience at this hotel - my first week in a standard room not reaching out to anybody wasn't to die for. But by week two - I was in love. And months later, I'm still shouting it from the rooftops.

    Hell, W Boston, cut me a rent contract, I WILL SIGN!

    24/08/12 | Link | Rating: 5.0
    140. Tony S.
    There's generally a decent correlation between the build date and quality of hotel. No exception here... one of the newer Ws on the block, the W Boston is sleek and modern and refreshingly more tasteful than some of the others (SF, I'm looking at you). But while the design and amenities are just what you come to expect, the small "above and beyond" gestures from the service team really set this location apart.

    First, I called to ask whether there was tea available. Not only did they waive the $5 fee per cup, they brought me a whole platter. It was such a nice surprise I instagrammed that shit ( instagram.com/p/dNb9xQvh… )

    Second, around 8 or 9, a man knocked on my door with a caramel/ brownie-like treat, bottle of smartwater, and a handwritten note thanking me for my loyalty as a preferred guest. Sweet! Thanks for making me look like a baller in front of my guest :)

    Super impressed and looking forward to the next couple days here.

    19/08/13 | Link | Rating: 5.0
    141. Paul H.
    Really good location in the theatre district, close to everything if your going to a show somewhere in the area, good bar and the rooms are modern looking and very comfortable.

    31/05/14 | Link | Rating: 4.0
    142. Stevie F.
    Nice rooms; very tiny. Staff came across less than friendly; kinda snooty. And then there is always that awkward moment when the maid walks in on you naked without knocking despite that late checkout you requested. :-/

    28/02/14 | Link | Rating: 1.0
    143. Lauren G.
    Stayed in the "cool corner suite" during a super last minute weekend trip. Our flight arrived at 8 am, but front desk was extremely helpful and had our suite ready within the hour! The bellman took our bags up and also set up my iPod to the blue tooth speakers, which was awesome. The entire suite has floor to ceiling windows; everywhere you look is so festive and gorgeous, especially at night when the lights look so dreamy!) The space is the bedroom was smaller than expected; but it makes the view even more magnificent right from the comfy bed. The bathroom was super spacious and beautiful, there's a waterfall shower and cute seperate tub. The only thing that annoyed me was that the lights in the bathroom would turn off automatically after a few minutes, which is awesome for the environment, but absolutely terrible if your a girl who takes very very long to get dolled up because you can't just turn the lights back on, you have to wait a few minutes before the lights can come back on (so weird!).
    Moving on to the bar: My favorite! Lighting was a classy pink and black and the drinks were strongly but deliciously poured (always a plus!) there's a club next door so I figured the bar would be packed with people from that scene, but thank goodness it was a totally different crowd, perfect cocktail setting. The bartenders had us laughing all night, I had an amazing time!
    The concierge and doormen were absolutely wonderful! Concierge recommended us to thee yummiest boston restaurants and not once were we dissapointed (Mooooos was absolute perfection!) The doormen always had bottled waters and directions ready for us, and were always super friendly.
    And the con: We ordered late night room service. The woman on the phone was extremely rude and unprofessional, which shocked me because the entire staff had been nothing but super friendly. When our food arrived, it was extremely cold, and 2 of our dishes were missing. The next morning, on our way out for the day we mentioned this situation to the front desk. She was very polite and apologetic, and took the room service bill off. Amazing. Other than that super small incident, we had an absolutely
    amazing stay!!

    04/08/14 | Link | Rating: 4.0
    144. Hyatt G.
    Great experience. Very modern decor. Spacious rooms. Great shower. I would go again for sure. $15/day for WiFi though--what a drag.

    22/05/14 | Link | Rating: 4.0
    145. TinoX T.
    Awesome Place to stay,Clean,Good Price,Fantastic Staff.

    19/07/14 | Link | Rating: 4.0
    146. Maliza H.
    I love love the drinks here and the atmosphere is great. I come here quite often with my friends. Every time I came here, I always ordered a Blini, its so good. Most of the time that i was there, there was always the same waitress that served me with an attitude. She definitely isn't suitable working here as i consider this is a high class lounge. Her service is very poor. Once, I ordered a wrong drink, which is was my fault, however she kind of gave me an attitude and said " don't you check our manu"? or there were time that we asked for an other drink order, she would bring us the bill. I have never see her smile, I feel almost like she hate me or something....

    16/04/14 | Link | Rating: 2.0
    147. Robyn W.
    Stayed for the Boston Marathon. We arrived very early Sunday morning and of course our room wasn't quite ready, we just wanted to ditch our luggage anyway. They gave us a free room upgrade, offered us Powerade, Dasani and/or Smart Water and said as soon as the folks in the upgraded room checked out they would send staff to clean it.

    They had drinks and towels for all the runners as they did some short runs the day before.

    The morning of the race they opened their restaurant very early for the families. They had free bananas, yogurt, drinks and other items as the runners headed to the starry line.

    I called from the finish line, and at my request, they put two large bags of ice in the tub so my husband could take an ice bath.

    When we got to the lobby after the race, staff was there to cheer and congratulate all the runners. They offered Powerade, smoothies, trail mix, towels and ice packs for each participant as they walked through the door, even crowed each one with an olive leaf "crown."

    I didn't realize they were part of SPG, and they found my membership and applied points to it after they confirmed it was me.

    The only downfall was the HVAC, you set a temperature and it would auto heat or cool to that temp. You couldn't choose A/C or Heat.

    23/04/14 | Link | Rating: 5.0
    148. Hilary H.
    I have nothing but good things to say about this hotel. The staff was welcoming and accommodating, the lobby was nice (if a bit crowded), our room was beautiful and sparkling clean (not to mention scented with delicious Bliss products), and the bed was outrageously comfortable. The bathroom was well lit, pretty and sleek. Seriously, not one complaint.

    Our check-in process was smooth, and when the concierge noticed it was my husbands birthday, she gave us two tickets for free drinks in their bar. Totally sweet and unexpected. The valet was prompt, polite and while it was bit pricey ($42 for the night), it wasn't any more costly than other lots in the area.

    While the location isn't fabulous or anything like that, it is in the theater district, and if you're in the mood for a short walk, you can get to Copley Plaza and the Prudential Tower or even the South End within 15 minutes.

    No, it isn't cheap, but what W is? It's well worth it, in my opinion, and I would gladly stay here again.

    05/04/13 | Link | Rating: 5.0
    149. Duy L.
    Stayed here on a Sunday, Oct 13, 2013.

    My first visit to Boston and I was very happy with my stay at the W.  For those unfamiliar with the brand, it's definitely a hipster kinda place.  The lobby is a place to see and be seen, with very high sheer curtains serving as partitions around the central bar.  The check-in is right behind all this, and I got into a nice chat with Harry at the front desk, who was happy to give me some food recommendations after I told him it was my first visit -- I ended up taking his suggestion to go to Atlantic Fish.

    As a loyal member of the SPG program (W Hotels are one of their brands), I was upgraded to a higher floor.  There's not much a view on Stuart street though, and if a higher floor is supposed to alleviate some of the noise below, it definitely doesn't muffle sirens (which I guess is a good thing for ambulances).

    Also, be careful about which bottles of water are "complimentary" and which cost $5.

    I personally bought the W bed two years ago, and still love it... so I won't rave about its comfort factor... but I will say that the W Hotel Store runs a sale for 35-40% off at least once a year, so keep an eye out for that ;)

    Back to the hotel: great location right next to Boston Public Garden.  I also timed how long a first timer might take from airplane getting to the hotel using public transportation.. I was just walking off the plane at 3:19pm, got onto the airport shuttle bus at 3:39pm, arrived at  the subway station at 3:43pm... and arrived at the hotel at 4:17pm.

    Tip: If you don't know what kinda weather to expect once you're in Boston, just look out the window down below to see if other people are wearing jackets.  Worked for me ^^

    07/11/13 | Link | Rating: 4.0
    150. Kat R.
    Terrible. I usually like W hotels but our room was both cramped and dirty, lights were malfunctioning, mini-bar food was expired. For $400/night it was quite disappointing.

    10/09/14 | Link | Rating: 1.0
    151. Debbie E.
    I normally do not stay at SWG/W Hotels when I travel for business, but all of the my regular haunts were booked.  

    Easy check-in.  Note that you need to insert your card upon entering the elevator to go to your room as they do not want people wandering in from the lounge/club to the guest rooms.

    I had a room on the 11th floor, above Stuart/Tremont.  It was extremely noisy at night with the ambulances going to the medical center around the corner.  I wasn't that far away from the elevator but the hallway seemed relatively quiet.

    The room overall was spacious and comfy.  As a business traveler, I had an issue with the lack of or hidden electrical outlets.  I did appreciate the additional bath towels as well as room on the bathroom counter to spread out, including a magnifying mirror.  As usual, Bliss Spa were the bathroom amenities.  The room also offered two robes.  The closet was on the smaller side.  Wi Fi was not free and was $14.95/day for up to three devices.

    The fitness center was decent sized.  In the evening there were members who were local and had their trainers with them.  While there were complimentary headsets, the TV monitor on my treadmill didn't work.  There were also stair climbers, bikes, lots of weights (free and standing), medicine balls, yoga mats and balls.  Towels, water, and apples were also provided.

    The location is good - close to the theater district, Chinatown, and easy walk to the Common and the green and red T lines.

    I may stay here again if my usual hotels in the area are booked, but given the price I wouldn't jump on it..

    07/12/13 | Link | Rating: 3.0
    152. Duke C.
    Checking in, I was disappointed to find out that the higher level room reserved was not available yet, and unfortunately, I was stuck with a room on level 4, which meant that it was extremely loud at night on the weekends with all the party people.  The staff that checked me in tried to make me feel better by telling me that the ceiling is higher and that it is more spacious.  However, he failed to tell me that the W Hotel's office is also on the 4th floor, as well as the gym, so there's quite a bit of foot traffic even on the 4th floor as well.  Generally, they will also offer some sort of credit for the inconveniences but unfortunately not the case this time.

    Some of the items in the room also had issues.  They charging station they had set up had a few connections broken, and the DVD player didn't work.  The room also didn't look as clean and sleek as other Ws.

    The hotel itself is not bad.  Small lobby, with a lounge area and a small bar.  The lounge is cool, especially at night.  The location is probably the best thing about the W Boston.  From the airport, we took the Silver line and had a short trek through Chinatown to the hotel.  It is located close to Boston Commons, and several T stations.  It was really easy to get on different lines just to explore Boston.  Boston is also small enough that you can walk to anywhere within a reasonable amount of time.

    30/05/13 | Link | Rating: 3.0
    153. Tim L.
    All those complaining about the service at the W Boston, I must say that other than one brief run-in with the hotel security at night out front, the many stays that I have had here have all been first rate.  If you want a quiet, run of the mill, plain, vanilla experience, don't come here.  Diego at the door and everyone working for the Wheels (valet) service as well as the concierge and the staff manning the front desks have all been nothing but well mannered.

    Being located in the heart of the theatre district of boston right around the corner from Royale, Cure and a block off the common make security measures a welcome sight as if you've ever spent any time in the area, you know the crowds can get fairly rowdy and frankly just make sure you have your key card to your hotel room visible and they'll let you right in without a second look.  The service is wildly friendly while still professional.  The rooms are just fine and I recommend a cool corner on a high floor, tons of natural light, spacious etc. Will be back again and again.

    07/01/14 | Link | Rating: 4.0
    154. Efe Tayo E.
    One of the best hotel I've been. ......except the environmental noise which is inevitable in some rooms I guess every other thing is outstanding about w hotel.

    27/05/14 | Link | Rating: 4.0
    155. Ken H.
    This hotel is perhaps one of the trendier hotels in Boston, but it does not seem as Wow as other W.  

    The hotel was first opened in 2009, which means they were built during the economy crashed during 2008 so many referred this hotel as "W built on cheap".  I have to say although it may not be as cutting edge as ones would like, but this is still a very nice W Hotel.  

    W Boston located in the theater district, adjacent to Chinatown, which means very easy to find foods and nightlife never disappoints.  Bars and clubs within walking distances.  However, you will hear continuous sirens throughout the night.  It is about 1.5 block walk to the subway "T" station too. Very easy to navigate the city with public transportation.  I feel safe to walk around the hotel past midnight.

    Hotel lobby is very gorgeous and comfortable, which transforms into a nice bar at night.  The gym is however somewhat small and disappointing.  I wish they could add a pool or sauna at least, but not the case.

    Wheel (Valet) people are very friendly, one of the best I have experienced in W hotels.  They always eager to help and open the doors for you before you reach your hand out.  They also apologized profusely when the Acura experience was down for the day that I needed it. Welcome desk agent Monica was very accommodating too.  I arrived on a red eye flight and I appreciated her help to rush the room for me.

    The room that I received was one of their suite, "Wow" suite.  It sure did not disappoint.  Spacious room on the corner location.  1.5 bath. Separate bedroom and living room.  They have a nice dining table, very comfortable couch, and an open bar in the living room. A big sleeper sofa in the bedroom along with the W Signature Bed.  Great shower pressure with the option to change into mist which I enjoyed.  One word of caution.  This bathroom do not have any door except the toilet.  The wall between the bedroom and bathroom is separated by a transparent art piece which can be bothersome for some.  However, there is a door between bedroom and living room so friends can take turns to shower.  

    All in all, this is a great experience at W Boston.  I would highly recommend this hotel to others.

    06/09/12 | Link | Rating: 5.0
    156. Jamie P.
    Service was great at check in. You have to use your room card in the elevator.

    The eyes in the bathrooms are creepy.  Beds are always nice. I was on 5the floor facing brick. It was quiet. Very roomy.  Loved the lotion.

    We had catered food twice. The buffet had dry fish and land pasta. The desserts were beautiful.

    Average minus one star for the eye decor.

    22/05/14 | Link | Rating: 3.0
    157. Keith P.
    What a great hotel right in the middle of boston. Everything you're looking for close by this hotel. One downside of this hotel is the noise at night from the street. It is near the chinatown and sometimes the bus and sports cars noise vibrate through the windows. BUT it offsets by the exceptional service and the kind staffs here. We had a great experience here and will visit again soon! O, one annoying downside is that it is valet only and they charge $49/night. In and out free. They should def lower this fee...wayyy too high.

    27/09/14 | Link | Rating: 4.0
    158. Wendy L.
    The rooms are well-designed - they certainly feel larger than the 350 sq ft that they list as the room size. There is a little seating area by the window with a couple of surprisingly comfy chairs and a little table. They also have a charging station area on the desk so in case you've forgotten your charger, you can charge your iPhone, Android or Blackberry (I can only guess that's what the third charger is for). The look and feel of the hotel and its rooms are classic W Hotel - modern and minimalist.

    The location is great - just a few blocks from the Boston Common and a short walk to great restaurants in the South End. The hotel is also conveniently located across the street from a Starbucks and Dunkin' Donuts. The staff were all helpful and nice, especially after they accidentally delivered someone else's package to me. The Wheels staff were particularly helpful.

    My only disappointment is that there is an extra daily charge for WiFi. For ~$400/night, I feel as though broadband Internet access should be included,

    18/08/13 | Link | Rating: 3.0
    159. C. K.
    I stayed here last winter and thought the hotel was fine. I think this place is great for those who want to have a weekend in the city.

    Rooms: Very spacious with a great array of amenities. I was pleasantly surprised at how large our suite was and the desk space was nice to have to do work. Housekeeping was fantastic in being timely and consistent.

    Service: We did not have any issues with the staff or concierge during our stay. However I did notice that the hotel had a fairly aggressive door staff in that they wanted to be sure that only hotel guests or prospective guests could enter. Whilst I appreciated the extra security, including the feature of using room keys to access the upper floors in the lifts, I can see why some patrons had negative interactions.

    03/06/14 | Link | Rating: 4.0
    160. Tim D.
    Weekend stay with my daughter so she could go to ComiCon. The staff is exceptionally helpful and the beds are super comfy.

    We loved the location one block from Boston Common and the T green line so we could get around without needing to drive. Walked a couple blocks into nearby Chinatown for an authentic dinner.

    10/08/14 | Link | Rating: 4.0
    161. Damian D.
    Quick weekend stay with the family during our tour of New England.  Overall the most enjoyable experience and definitely would visit again.

    The location is excellent for walking to many sights including the park.  Great restaurants nearby, very active nightlife.  WARNING: the nightlife is very active a la Manhattan or Miami in this neighborhood.  There's no impact to the upper floors but the lobby is definitely hopping, almost like a club scene.  EDM music, people on the prowl, dim lights, people lounging on sofas, etc.  My wife and I left the kids upstairs and had an *amazing* night in the lobby bar!  The only drawback is the bouncers at the front entrace to the hotel.  A little weird.

    Like all W's we've enjoyed in the past, the service was very efficient, accommodating, and prompt.  It's Ritz "lite" but without the formality.  We had an amazing corner room with floor to ceiling windows all around.  Typical W hip feel to the rooms.  Overall exceptional.

    04/08/14 | Link | Rating: 4.0
    162. Christine L.
    For a W the room was pretty big.  Very clean and good customer service.  Went to the lobby bar both nights I was there...good atmosphere and people.  I would definitely stay there again.

    12/06/14 | Link | Rating: 4.0
    163. Pete S.
    Arrived on a Thursday evening and was happy with the location. It was close to the park and seemed to have a nice selection of places to eat within walking distance as I looked outside of my taxi cab from Logan Airport.

    A lot of people were out in the lounge grabbing drinks when I walked in with music blasting. I stood at the welcome desk for what seemed like an eternity. The worst part was that employees were walking in front of me through the doors. A person even asked me if I was checking in immediately as I walked in and I still waited a good 10 minutes before somebody came to actually check me in. Not a good start to my stay.

    21/08/14 | Link | Rating: 2.0
    164. Sean T.
    I have stayed at this W about once per month over the past 18 months, and I WILL NEVER STAY HERE AGAIN!  Over the weekend, I was subject to the most unprofessional and juvenile treatment from the door staff, and again from the "desk manager" when I brought it to their attention.  

    Here's a pro tip: if you advertise your property as "pet friendly," don't berate guests whose pet has an unfortunate accident on the sidewalk near the entrance.  I am a responsible pet owner and always carry poop bags, but I am ill-prepared to clean up urine.  

    Furthermore, as a "front desk manager," I think perhaps the absolute worst response to my bringing the incident to your attention, is to wait until I leave for dinner and subsequently LOCK ME OUT OF MY ROOM WITH MY DOG INSIDE!  Are you fucking kidding me?!  This hotel, at least on the evening of my stay, is being run like a McDonald's staffed by teens on a Tuesday night.  Absolutely appalling customer service and poor choices piled on top of each other.  

    And don't even get me started on the wannabe mall cop meatheads working "security."  What a bunch of future Jared Remys!

    Avoid this property -- particularly if you have pets!

    02/06/14 | Link | Rating: 1.0
    165. Mark M.
    Certainly one of Boston's more chic properties, this W--like all of its sister properties around the world--oozes sophistication.

    Love the platinum amenity breakfast option (up to $50 restaurant credit for two people each day). That's generous and something I've never seen at a domestic W.

    My room (on the top hotel floor) was clean, spacious and sexy. I really dislike hotels with shower/tub combos--and I was surprised/disappointed to see that his W has the dreaded tub combo. As a fatigued business traveler, I so much look forward to a big walk-in shower with a high shower head. As always, I love the Bliss amenities. Can't get enough of that amazing scent.

    The service is strong. I appreciate the follow-through by Whatever/Whenever. Also appreciate the thoughtful gift I was provided (waiting in my room) upon check-in.

    Assuming the rate was right, I'd stay here again.

    19/12/13 | Link | Rating: 4.0
    166. Thuy N.
    Stayed here for a weekend stay last weekend...I had a superb experience! The staff we encountered were friendly, courteous and professional. The breakfasts were perfect, delicious and delivered so promptly, I'm talking right on the dot on time...a great wake up call. I absolutely loved the tea and the cute packaging. The robes were so comfy; I just wanted to stay in them any time I was in the room. They have Bliss products which I enjoyed using. The hotel lobby bar is beautiful and hip, a mostly older upscale crowd. The complimentary Keurig machine, house coffee and spa type water at the check-in desk was the kicker...it was so nice getting a cup of coffee to go and also coming back and warming up with a hot cup was a nice welcome back to the hotel. I loved it! Great job, W Boston! Thanks to Josh for ensuring our stay was great.

    05/11/14 | Link | Rating: 5.0
    167. Cody L.
    No included wifi, no coffee maker, not a friendly or informative check in, hard to find light switches at night, bedding that won't stay in place, room keys that don't work, honking cars all night.

    If you want coffee in the morning line up by a Keurig machine and make your own while people are waiting behind you.

    Botched car service to the airport, Concierge failed to book it.

    Just not a good hotel.

    29/06/14 | Link | Rating: 1.0
    168. Svetlana K.
    DON'T STAY HERE if you can at all help it. Customer service is bad, and you will be screwed over one way or another. Not worth the money! Try Le Meridian, Marriott, Hilton, or Doubletree.

    We were weary travelers who like many other guests just wanted to get through the check in process as quickly as possible so that we could get to our room. First off bad location for the check in desk. Just a few feet away from the restaurant/bar area (see my picture). For some reason they like to act like this is the premier club scene with thumping music, colored lights, and bouncer looking guys out front opening the door for you. Not exactly what you need in the middle of the night when you didn't choose to be part of the scene.

    There's no room to wait in line, so you're in the middle of the hallway with your luggage in tow, while all the beautiful people dressed up brush past you. Very awkward set up. Plus, we were waiting forever for our turn. We couldn't figure out what was taking the customers in front of us so long. We would soon find out that this place doesn't have their sh$& together.

    I've stayed at W hotel before. They're known for being posh, beautiful, and a very sexy place to stay. Not this time. When we finally got our key and made our way to the room, we were surprised to find out they put us in the handicap accessible room without asking us ahead of time. Everything smelled like bleach. There was no border to the shower, and a chair inside of it. The toilet was raised up higher. I swear I felt like we were paying good money to sleep in a hospital room. It didn't smell, look or feel sexy, posh, or any of the reasons we chose to be staying at a W hotel in a big city.

    We called downstairs to ask to be moved to another room, but they said no more were available and that we would have to wait till morning. Too tired to complain any further we went to bed. I felt very uncomfortable being in there. I know my time will come that I'll be needing those type of amenities, but not while I'm on vacation.

    We also were awaken at 2:30 am when all the bars close to the sounds of bunch of people coming down the street. Traffic noise never let up all night long, and a car accident or something happened a few blocks away with sirens on the way. The windows are not properly insulated, so it felt like you were sleeping on the street. The noise level was awful. We hardly got any sleep that night.

    The next day we repacked our bags, left our room to go sightseeing. Every time we came or left the hotel big bouncer looking guys would open the doors and greet you nicely but with a stern look on their face. it was not at all inviting. After a certain time of day they require you to show them your  room key. Is this a hotel or a club? I don't think they quite know either.

    When we returned they said our bags would be moved for us. That didn't happen. And again long wait at front desk. While waiting my fiancé overheard many other guests complaining about one thing or another. It seems we weren't the only unhappy guests. How one hotel can f&$@ things up so bad, I don't know. But that's how it was. We went to our first room grabbed our luggage and moved to the second room.

    We got our new room facing away from the street traffic and all was well. We got a much better sleep that night, but the process we had to go through to get there already ruined my "this is a cool place" vibe. I wasn't as into the decor at this location. It felt sub par to my visit in San Francisco. I was really disappointed.

    At 3 am, I couldn't sleep so I went downstairs to use the free Wifi in the lobby. The club scene was over and I had the whole lounge area to myself while non English speaking workers cleaned. (I tried speaking to one of them.)

    Only one guest was at the check in. It was perfectly quiet, no other people to distract or keep this man from getting checked in quickly. Yet, for twenty minutes he just stood there while the front desk clerk starred at her screen looking perplexed and then shake her head. Somehow, they had given away this mans room when he didn't arrive earlier in the evening. That really sucks because the rooms here are supposed to be guaranteed no matter what time you show up when you give your credit card number.  The poor guy and his partner were stranded without a bed or place to stay even though they had made a reservation.

    I don't know what happened to the man, but he kept his cool as he called one of the managers from the W on his phone. I hated our first night, but I suddenly felt grateful I even had a bed to sleep in. My fiancé tried calling around to find us another hotel the next day, but everywhere was already booked. Once your here, that's your only chance to sleep anywhere if you book on a busy weekend. You're at the mercy of the hotel and they don't care how they treat you here as long as they got your money.

    Please take it from me, don't even take a chance here. There's much better service hotels elsewhere.

    06/08/13 | Link | Rating: 1.0
    169. Meg P.
    The rooms are wonderful! What makes this hotel is the amazing staff. They were kind, courteous and insanely helpful. I will definitely be coming back to the W Boston.

    09/03/15 | Link | Rating: 5.0
    170. Leslie B.
    Vallet --- Great service, too expensive.  We we're quoted the fee upon arrival and were surprised with the bill.  

    Food & Service --- Excellent.  I told the server of food allergies, he returned with a list of ingredients to make sure I'd be safe.  

    The room --- A standard king was beautiful, bed very comfy, and very clean.

    I may stay again but would find alternative parking.

    30/12/14 | Link | Rating: 3.0
    171. Rachel R.
    The hotel and the rooms (bed, bathroom, views, cleanliness, aesthetic) are great, nothing to complain about really except the lounge seems much larger on the website than in real life. I usually don't mind the sizes of the hotel lobbies or lounge, but the NYE lounge party was a bust, for us anyway. Other than that, we enjoyed a great stay.

    05/01/15 | Link | Rating: 4.0
    172. Alexander B.
    I stayed here in May of 2014.  I checked in really late, the staff took care of me quickly and the room was available immediately.The room was clean and the maid did a good job.  I did not experience anything negative during my stay.

    In the morning I received a handwritten note with a pair of coupons for free drinks at their bar.

    12/09/14 | Link | Rating: 5.0
    173. Jennifer S.
    Cool hotel in a convenient location to the Financial District, theaters and shopping.  The staff was great - welcoming and friendly throughout my entire visit.  I was upgraded to a nice corner room and enjoyed the view, but not the noise from the street over the weekend.  Spacious room (for Boston) with a comfortable bed and great shower - pretty much a win for any hotel stay!

    26/11/14 | Link | Rating: 4.0
    174. rich c.
    came here a few months back, while staying here i was bit by bed bugs... even took them home with me. staff wasnt very helpful or accomadating, which was very disappointing. no return calls. i guess this is what i get for being from NY i guess huh?!

    06/05/15 | Link | Rating: 1.0
    175. Samrat P.
    Great, trendy, and hip and beautiful hotel. Simply great service and location along with great rates. It's the best place I've stayed yet in Boston

    04/04/15 | Link | Rating: 5.0
    176. Biru S.
    I love the "W" chain so much that I ended up buying everything in my bedroom from the W Hotel Store.

    My wife and I picked this hotel because we wanted to be in the downtown Boston area next to all the night life and near the theater district. We pulled up to the hotel and noticed that they had a lot of security. Little did we know that this hotel was home to a night club and also a really awesome lounge in the lobby. We noticed quite a few locals there that seem to like to hang out here... Cool!

    Our room was amazing. Huge TV, amazing bathroom and the infamous W mattress. The views were great and the concierge was very responsive. On Saturday night we did a ton of bar/lounge/nightclub hopping. I want to say we must've gone to at least six places. Being a New Yorker, we were prepared for boston to be a little but more laid back, which was OK.

    The gem of my experience at the W hotel was standing outside and watching everyone crawling out if all the night clubs at exactly 2AM. We couldn't stop laughing. This place was also extremely close to the Prudential center and china town.

    I would stay here over and over again!

    30/07/14 | Link | Rating: 5.0
    177. Ansia F.
    Went out for drinks with my best friend here after a comedy club one night. We arrived on a Saturday night so it was very full but we were lucky enough to grab a table soon as a couple were leaving. The decor was beautiful, waitress was attentive, and the atmosphere was awesome. Great place to go to unwind after work with a good cocktail and good company.

    01/04/15 | Link | Rating: 4.0
    178. Ariana G.
    I stayed at the W Hotel for one night in honor of my birthday. I was with 3 other girls, and we originally booked a regular room with 2 beds. Upon arrival, Jeff Rose, the director of the Welcome Office, (also the one who checked me in) upgraded my room to a Cool Corner Suite and provided us with 5 drink tickets for the bar/lounge! I thought that was so generous. The atmosphere of the W is so hip and contemporary, I booked this hotel mainly bc it's right across the street from the club and because the W is known to be fab. Loved it and my friends and I had a blast and loved the Bose system in the room. Lighting in room could be a tad better but it was no biggie. And the beds feel like clouds. Such a great experience!

    21/03/15 | Link | Rating: 5.0
    179. Daniel C.
    W's role is to serve as a suburbanite's perfect fantasy of city living.

    We came for one night to celebrate our 20th anniversary. We'd originally booked the "spectacular" room and were upgraded to the "cool corner suite", room 628. Very large space with floor to ceiling windows presenting a vertiginous perspective on the Boston cityscape. The corner is at an acute angle, enhancing the sense of being surrounded by what was outside.

    Others have remarked on the superficial trendiness of W's decor and there's truth to that. Lots of glittery stuff in our room didn't work (Bose mini speaker, lighted makeup mirror w no light), and the see through screen between the bed and bathroom is only theoretically cool.

    Also on a Friday night be prepared for lots of noise from Stewart st, but isn't that part of the fantasy of city living?

    29/11/14 | Link | Rating: 4.0
    180. T G.
    My friends and I were waiting outside in the cold for some people to come down from their room for quite a while so I politely asked one of the the doormen if we could possibly wait in the lobby. The doorman next to the actual one I spoke to abruptly chimed in to scoff/laugh in my face and to make a snarky comment about us looking foolish for even asking. A simple 'no' would've sufficed, no need for the rudeness. Sorry, but you are the doorman; not the CEO (Note: Not that that should justify pretentious behavior). The other doormen were fine- nice, if anything. It just seemed like this particular one was trying to assert his innate really cool, badass coolness and I wasn't a fan of it.

    16/05/15 | Link | Rating: 2.0
    181. Celia C.
    The W Hotel bar was an excellent option to grab a bite and have drinks, the bartenders were great! I had a dirty martini with 3 olives, it was delicious!

    05/04/15 | Link | Rating: 5.0
    182. Ryan L.
    The W Boston always treats me right. Great bartenders who know how to treat repeat customers and the staff always tries to accommodate every request. Great location in the theater district as well.

    30/03/15 | Link | Rating: 5.0
    183. Riccardo S.
    Had a quick up and back to Boston for a meeting, and the W is both part of my favourite hotel chain and was the closest bed to my meeting.  It's rare when the stars align like this.

    Upon arrival early in the afternoon, I was greeted warmly and welcomed to Boston and to my first stay at this property.  I had a King Fabulous room booked, and offhandedly asked if there were any suite upgrades available, since I would be checking out early the next morning to fly back to New York.  The agent took a quick look, and said - sure, here you go, and enjoy your stay.

    Well, that was an understatement, as he was magnanimous enough to provide me a WOW suite.  Huge living room, with a Nespresso machine, wet bar, dining table, a geometrically odd but extremely comfortable chair, massive long couch, and even a gorgeous chess set on a table.  The bedroom was similarly large, with a massive shower and a separate soaking tub in the adjoining bathroom.

    The only thing to cause me to dock a star was a lack of staff communication during an emergency which transpired while I was there.  The fire alarm went off while I was in the room, and as I was about to evacuate, someone came over the PA and asked us to shelter in place.  I heard the fire doors closing outside my room, and sirens approaching the hotel.  He continued to provide updates, letting us know that Boston FD had arrived, and then...nothing.  Silence...no updates...no orders to evacuate nor a message that all was clear.  I finally called down to the Front Desk and was told "Oh, you should have a message waiting indicator light on your phone to let you know that everything was fine".  Really?  One more announcement over the intercom to let us know that we weren't going to die was too much trouble?

    All in all though, a sumptuous stay at a superb property.  I look forward to going back.

    07/08/14 | Link | Rating: 4.0
    184. Jerry L.
    View - 1 star - view from room 805 is not up to par.  Expect more than an alley view for the bucks paid.
    Location - 3 stars - close to Chinatown, Downtown, and Harbor attractions.
    Room and amenities - 4 stars - free internet and nicely appointed rooms.  Beds are comfortable (W Heavenly Beds).  Flat screen TV and other modern design highlights.

    First time staying at the W in Boston.  For a supposedly 4 to 5 star hotel, the doormen and bell boys don't always seem to be ready with the door or greeting when you are going out or into the building.  I sometimes can't tell the staff apart from the hotel guests.

    Trendy decor in rooms reminds me of boutique hotels which are full of facades and less substance.  I think I'm more of a Fairmont and Four Seasons type customer.

    12/10/14 | Link | Rating: 3.0
    185. Dan C.
    I am huge fan of W Hotels and this location did not disappoint.  This hotel is in a brand new building just south of Boston Common, that just a few years ago was a parking lot.  

    They have a sleek lobby area with a long wall of floor to ceiling glass.  There is a great lobby bar, which gets very busy at night.  The staff here are great as well.  They greeted us warmly when we arrived and got us on the guest list for Tunnel, the lounge club in the basement of the hotel.

    Our room was fantastic.  I forget what type of room it was, but we had a spacious queen bed and a desk, plus a decent sized bathroom.  It was very modern and felt special.  I used the gym as well and for a hotel gym it was pretty solid.

    The W Boston is fantastic from top to bottom.  You can do no wrong by staying here.

    31/12/14 | Link | Rating: 5.0
    186. Lauren D.
    Went with bunch of friends. We had 5 rooms spread out over a few floors. All of the rooms were very nice! Big. Clean. Fresh. 701 was huge with a large couch.

    My room was on the 15th floor near the elevator and I did find the noise annoying. My husband didn't notice it. (It could've been the alcohol...)

    One thing I found weird was the way the rooms are designed you don't truly have privacy in the bathroom. There is a toilet closet but the door to the entire bathroom was really just for show as you could still see in from the bedroom. (Not a problem for me but I did want to mention it.)

    The bar area is definitely a social scene. Pizza, panera, cvs, a comedy club and another night club are all in walking distance. $15 for 2 bud lights at the bar.

    I'd stay here again and ask for a room away from the elevator and stairs.

    25/01/15 | Link | Rating: 5.0
    187. Kirsten H.
    I recently stayed at the W for three nights. The lobby was very sleek looking and had a very trendy vibe. Coffee and tea were available in the morning and fruit infused water replaced those offerings  in the afternoon. There was also a large bowl of green apples, which was a nice touch to grab as a snack to go.

    The front desk staff were very helpful and friendly. I loved the Bliss bath products and would stay at this hotel again just to get the little travel sized versions of their shampoo, conditioner, and lotion!

    My room was oddly set up, but it was clean and comfortable. The bathroom was really nice. I would stay at this hotel again!

    10/04/15 | Link | Rating: 4.0
    188. Hershel P.
    This review is not a fun one, but I have a lot of respect for the W Boston and the Starwoods Corporate staff in regards to an incident that occurred as a result of a criminal act that resulted from circumstances that unfortunately was really out of the control at the time of the W Staff.  Subsequently, the W Staff, including Director of Rooms Del Roy Ferguson along with his boss, the Director of Operations, assisted in the investigation and provided full cooperation with the authorities, including searching for video evidence that the W thankfully retains.

    So, two takeaways.  Don't perpetrate an offense at the W.  It may not fare well.  Second, more importantly, the W is committed to ensuring that justice is served blindly, even after the fact.

    14/04/15 | Link | Rating: 5.0