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Wyndham Boston Beacon Hill in Boston, MA

Wyndham Boston Beacon Hill in Boston, MA

Specialties

Holiday Inn offers today's business and leisure travellers dependability, friendly service and modern attractive facilities at excellent value. You'll find them throughout the world - in small towns and major cities, along quiet roadways and near bustling airports - because full-service Holiday Inn hotels are always conveniently located. Since 1952 Holiday Inn Hotels and Resorts have provided the services business travellers need, while also offering leisure travellers a comfortable, casual atmosphere where they can relax and enjoy amenities such as restaurants, room service, swimming pools, fitness centres and comfortable lounges.

 

Company Info:

Rating: 2.81

Address: 5 Blossom St, Boston, MA, 02114

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    Comments (54):

    1. Mike M.
    First time in Boston and what a delight to stay in the heart of the city. Location location location is the name of the game here. Let's see need to hop on the T to zoom around the city? 3 blocks down the street. Need a sandwich for the airport or bus ride back home? around the corner is a Whole Foods. Just arrived at the hotel and need to hit a bar? 4 -5 blocks to Charles street bar row. Sidewalks are colonial and the homes are like NYC Brownstones. Hotel is clean, all of Boston is noticeable clean. Tons of cabs out front all the time. Staff is excellent both in pampering your needs to wealth of info on where to go and see. I would stay here for my home base for any Boston trip in the future. Tony working nights is very personable and makes a weary traveller feel at home. Also Pedro the security guard is vast wealth of Boston food knowledge. Thanks again for mkaing my Boston trip that much more memoriable

    14/12/11 | Link | Rating: 4.0
    2. K H.
    OMG. I got this 'deal' through Travelocity for the Hidden Hotel with the 'phenomenal' price no other last week. What a joke. I got a Holiday Inn for 199 a night instead of the 265 dollar cost they put on their website. I usually go for Boutique Hotels but got suckered in to a lousy motel inn. Firstly the staff is 50/50 when it comes to Customer Service. Firstly no one helped me out of my cab with all my bags, I pretty much had no one welcome me to their 'hotel' as they call it. When I checked in at 1pm I was told that 4pm was the check-in. So I had to leave my bags in storage and forage my way around the area. Yes, there is a Whole Food and CVS - but for it being a HOT Spot of Boston? Absolutely not! It's not quaint nor charming. It is bland and boring. I am a world traveler and know my stuff (at least I think I do!) lol - in any case, I asked the front desk where I can get my nails done and they sent me on a wild goose chase - 30 minutes of walking around in circles - finally asked a local and got one (a good one). Came back at around 3pm and got a room in front of the elevators. Great :(  Another think that irked me is that in this wild heat outside you'd THINK they would have their POP/WATER dispenser machine loaded up - well, NO they did not. I went to three different floors to get water and they were ALL OUT. I didn't dare get room service - the menu was horrible. As well, the cleaning women are lazy. They do not clean professionally; they change sheets, put some towels in and they are gone.  I had a business meeting in my room at 2pm and left my room at 11am without a do not disturb and when I came back at 1:30 it was still not made. I was so mad I called downstairs and they said they would send someone up. I was so pissed that I had to clean up my room and the cleaning lady didn't even come until after an hour. Customer Service - ZERO. Management: ZERO. Rooms? I give it that the large California King was the BEST part of the ambience. TV? OMG - I couldn't even see a movie that was completely distorted. Summary: If you want to pay such a ridiculous price for such a lame MOTEL go for it. I on the other hand will NEVER go here again and will tell others that whoever is running this place should be FIRED. Just my two cents...

    24/08/11 | Link | Rating: 1.0
    3. Jon B.
    The location was a short 10 minute walk to the Public gardens on the other side of Beacon Hill..   Check in was quick and painless.  Overnight parking was $32.  Rooms could use some updating.  Beds were just ok.  Bathroom clean.  As jenny said, use the back door off the second floor and exit into parking lot where you will see the Whole Foods (open to 10pm.. great cup cakes and brownies).  The place was fine for a night or two.. Don't expect too much.  Solid "C".

    22/04/10 | Link | Rating: 3.0
    4. Mariano A.
    I have refrained from giving businesses a 1 star when I've had a bad experience, but I cannot after my experience here. This was about a year to year and half ago, I was in the hotel lobby waiting for a friend who was running late. I had my briefcase with me which had my laptop, so I sat at one of the armchairs in the lobby and hooked up to the wi-fi internet offered at the hotel. After about 20 minutes, a security guard comes up to me out of nowhere and asks me if I was staying at the hotel. I responded, "no, I'm not." The security guard rudely replied "then why are you here? I need you to pack up and leave." I explained that I was waiting for a friend. He asked what room number they were in and their last name, but since I did not know my friend's room number I was kicked out of the hotel. Funny part was I was going to stay there, but after being treated so poorly I decided to book elsewhere. Never even had the chance to stay here. Probably an isolated incident, but would hope that Holiday Inn Express management would take notice of this since every last person who is part of the staff is representing the brand name.

    03/12/11 | Link | Rating: 1.0
    5. Graham J.
    They are jerks. Stay away.

    04/02/11 | Link | Rating: 1.0
    6. Steve U.
    Nice place. Room is not bad, beds and pillows very comfortable, bathroom is a little small (but how much time are you really spending in a hotel bathroom? on second thought don't answer I don't want to know). I was here to sightsee, this hotel was great for that. Not too far from anything, as long as you don't mind walking a little bit. This place isn't super fancy, but I wasn't looking for it to be. Very happy with all the people around and the customer service.

    12/12/10 | Link | Rating: 4.0
    7. Jenny F.
    Decent Holiday Inn. Don't expect a big, fancy hotel. It is a comfortable and clean hotel that caters to business travel. Within walking distance to the MGH station on the Red Line which is awesome seeing driving and parking in the area can be a pain. Also a quick 5 minute walk to Mass General. The restaurant is expensive and not that good but I doubt anyone who isn't staying here eats in it. Also note that if you take the elevator to the second floor you can walk down the hall and exit right into the parking lot of CVS and Whole Foods. Quite convenient if you need to pick up a few things.

    10/11/09 | Link | Rating: 4.0
    8. Lowell H.
    Great location within a mile of  Charles St. , the Union Oyster Bar, the Liberty Hotel (a converted prison, the subway (the T) and Quincy Market.  It is not fancy.  But safe location near manny sites just a mile and a half from the Boston Commons and the freedom trail.  Friendly staff always available.  Au Bon Pain, Finagle a Bagel nearby.  Free USA Today daily.  Great veiw of the Charles River.

    03/10/10 | Link | Rating: 3.0
    9. Lee D.
    Just the basics. Close to T LInes, MGH, and the gov center. Old interior, breakfast bar could have better variety.

    15/07/12 | Link | Rating: 3.0
    10. Brian S.
    Decent rooms.  We were at the TD Garden Holiday Inn Express but the rooms were so poor we finally called Priority Club and got them to move us, it was horrible.  The Beacon Hill room with the upgrade to the Priority Club Executive level (floor 14) had a great view, it was not the nicest room in the world but decent.  The bed absolutely SUCKED wind.  It was possibly the worst sleeping experience I have had since having to sleep in the bed of my F-150 during a snow storm in a mummy sleeping bag.  Actually the bed of the F-150 was slightly softer.  The location is awesome in a couple of other ways too, you can walk to many different tourist locales, it is right next to Mass General, which means a lot of sirens but it is good for any unforeseen emergencies.  Cab rides to other locations including the Museum of Fine Arts were reasonable - 20 dollars each way at most (including tip) -- assuming you don't get a crooked cabbie, which we did get a couple of times.  Do not ever use Shamrock Cabbies, they use meters and have medallions but they are not the same set up as the other cabbies -- not sure what the deal is, but I would avoid them.
       Back to the hotel, it is still going through renovations, all of the rooms are done, the restaurant is still in transition and should help when it is completed.  They have breakfast and dinner in an upstairs conference room that has been temporarily converted to serve as a dining hall.  There are a few nice bars and restaurants nearby the hotel.  Sorry, I guess I am a cheap North Carolina boy but everything in this city seemed overpriced, this hotel though we used points it still seemed too pricey.  If you want to stay at a Boston Holiday Inn I might suggest going to Cambridge -- I have never been to that one, but the two that we stayed in were not good values.  Good luck.

    10/10/12 | Link | Rating: 3.0
    11. A N.
    Not worth your money unless your on the 12th floor (executive floor). I have been staying here for 2 weeks while my apartment is being renovated. Women working the front desk are extremely  rude and as unhelpful as can be.

    One particular night, Wednesday night they were hostessing aparty up on the roof ... allthese  older  peoplewere going to. I had just walked in  and was waiting for elevator. when the elevator came,i was told to wait for the next one, even though i was the first person there, and the elevator would not be filled, the man running the elevator wanted party guests only. after 5 minutes a second elevator came and i go to walk in following an older couple, when that elevator man fluffed his hand at me and made me get out .... I am a pay customer.... and  should not be treated that way. if you dont want me in elevator with a party make your party guests wait!

    5th and 8th floors smell musty.

    17/12/09 | Link | Rating: 2.0
    12. Douglas O.
    Having been in Boston 10+ times in the past 2 years, I recently stayed at the Holiday Inn Boston, Beacon Hill. The hotel was renovated just a few years ago, and the guest rooms were very comfortable. The hotel recently changed to the new Holiday Inn logo, so they had a bit more comfortable amenities in the guest rooms.

    Location was great, from the front door was able to walk to several restaurants and anything outside of that was just a short taxi drive away. Tanya at the front desk was awesome, will be back!

    29/03/09 | Link | Rating: 4.0
    13. steven d.
    PriceLine.com ..stay away they are a scam on the pricing and you are unable to get through to them on the line if you try to call them on the higher rates..the rate was lower at the hotel site
    Priceline.com stay away form

    27/09/10 | Link | Rating: 1.0
    14. Matt C.
    It's a pretty decent hotel.  So why two stars?

    This was the jumpoff point for our party bus.  We wanted to do a little pregaming and then come back and crash.  We had no real problems up until most of the group was there.  Then we got told to quiet down.  So we did.  Then we got told to quiet down again, so we did.  It was barely 9, so I have to imagine they put the oldest people in the universe in the next room.

    Went out, had fun, came back, and they threatened to throw us out if we didn't QUIET DOWN.  Bitch please.  This is a Holiday Inn.  We are half asleep.  I will throw YOU out a window if you don't take yourself out of my grillmix posthaste.

    I'd probably stay here again, but I'll have my vocal cords removed first so I don't disturb anyone.

    10/03/11 | Link | Rating: 2.0
    15. Scott R.
    Not bad. The decor is a bit dated. There are obvious signs of wear and tear. They use the term "high speed" to describe the Internet access in the same way a Washington insider might use "quick and easy" to describe a trip around the beltway at 8AM on any given weekday.

    Even so, it's convenient to a T stop and government center business. There are some good restaurants nearby. The staff is friendly and courteous. It's inexpensive, in relative terms, and doesn't seem inconsistent with it's modest price range.

    Bottom line: I'd stay here again if I had meetings nearby.

    17/11/09 | Link | Rating: 3.0
    16. Amy R.
    I've stayed here twice. Last time was so bland of an experience, I didn't feel that it warranted a review. The furniture was in poor shape and there wasn't much counter space in the bathroom, but - meh.

    This time?
    I've got time to write a review as I am sitting in their lobby, soaked, and locked out of my room for the next 3 hours minimum.
    How did I get here...?
    So, red checked in because she was doing a training session. I joined her a day later - she made sure they issued a key for me.
    The night I arrived, someone came knocking at our door at 9:30pm with a noise complaint. There were only three of us in the room, talking. Perhaps we laughed loudly a few times. Anyhow...
    Day two we left the hotel for a different location to set up a training session. I walked back to holiday inn so I could swing by a food truck on my way here. It was raining - I got soaked. All I wanted to do is take off my squishy socks and shoes and get some work done. Upstairs, my key card doesn't work. Downstairs again...
    I explain to the front desk agent the situation and she tells me that I can't have another key because my name wasn't added to the reservation when an additional key card was requested. Because Red is in meetings all day, and I can't get ahold of her I must now sit in their lobby, cold, wet, tired, agitated. The woman at the front desk turned me away without apology or any sort of sincerity. Not even a cup of tea to keep the chill off. I would like to think that I'm not spoiled with good customer experiences in the past with hotels - I just think that as peoples home away from home, going the extra mile to make guests comfortable and happy should be the expectation, not the exception.

    27/10/11 | Link | Rating: 1.0
    17. LuLu M.
    The NICEST Holiday Inn I have ever stayed at! And for the price and location, it was definitely worth it. Fall is a busy and expensive time to stay in Boston so we were relegated to staying at the Holiday Inn because all the other hotels were coming up at $400+ per night. I was expecting the worst and was pleasantly surprised by the cleanliness, the comfort of the bed and bedding, and the customer service. They also had a decent gym which I took advantage of one of the mornings I was there. Although there are much nicer hotels in Boston, don't count the Holiday Inn out if you are on a budget.

    20/11/11 | Link | Rating: 4.0
    18. Lynn C.
    The only thing stopping me from giving this another star is the fact guest don't get discounted parking for their stay.

    20/08/12 | Link | Rating: 3.0
    19. lily c.
    i had business at MGH nearby, and this hotel was super convenient. i could walk to anywhere i needed to go in 2-3 minutes.

    room - very large room with large bed and alcove with a desk and closet.

    bathroom - nice bathroom with bath and body works products!!! shampoo, conditioner AND body lotion. score.

    gym - nice gym with cardio equipment only - a couple treadmills, an elliptical and a recumbent bike. nice view overlooking blossom rd and MGH.

    service - the lady at the front desk was kind of rude when i checked in and out.

    parking - something like $40 for valet with in/out privileges or $40 for 24-hours in the garage behind the hospital.

    food - expensive restaurant in the lobby, i did not try. au bon pain on the corner much more appealing to me. :)

    wifi - free! but had some trouble connecting and they put me on hold with tech support for like 30 minutes. that was annoying.

    18/12/11 | Link | Rating: 4.0
    20. Sylvia Y.
    This hotel deserves 5 stars for their location. Walking distance to many tourist attractions, and lots of really great eateries.  Feel like staying in? walk across the parking lot (2nd floor elevator, exit back door by the laundry/work out room), and BAM! whole foods, cvs, and froyo. au bon pain right around the corner, starbucks across the street.

    the rooms are o.k. i wish rooms came with refrigerators to keep some of our drinks cold, but not that big of a deal.

    06/10/10 | Link | Rating: 4.0
    21. Not P.
    Oh you mean the used to be Holiday Inn? And you can forget about customer service. Horribly dissatisfied and utterly disturbed with this completely incompetent staff.

    27/04/13 | Link | Rating: 1.0
    22. Charles C.
    No frills hotel. Only good thing is you got Whole Foods and CVS right downstairs. Could be a pain getting a cab in the weekday mornings so bake in a 5-10 minute wait time.

    27/06/12 | Link | Rating: 3.0
    23. Nick P.
    First off, I'm giving it 3 stars instead of 2 because I'm allowing for the fact that they are going through renovations. Having said that, here are some issues we ran into.

    -WiFi was spotty and didn't work on my son's 4g Iphone at all.
    -The digital channels on the TV only worked half the time, otherwise all we got was a black screen.
    -The hotel restaurant was basically closed so they made a makeshift one on the top floor.  

    As I said, all of the above may be due to renovations...but I think the price needs to reflect these inconveniences. While we got a good deal from Priceline, I still feel the published prices should have been a little lower.

    Here are some issues that I don't think are related to the renovations:

    -Pillows are an unusually small size.
    -The door to the bathroom is a sliding glass door. The glass is frosted but you still can see enough through it to make it awkward.
    -Lots of sirens due to the hospital, not the hotel's fault but bring ear plugs.
    -The pool isn't all that inviting.
    -No Fridge!

    On the positive side: Location, location, location. That, in the end, is really what you're paying for. Lots of Taxi options and within walking distance to Boston Commons and the North End. A great home base with a subway stop 2 blocks up the street.

    I'll bet that once the renovations are done, this will be a great find. Just be prepared that if you are going this summer (2012), you will need to have a bit of tolerance.

    18/06/12 | Link | Rating: 3.0
    24. Katty K.
    We stayed in a two double bed room at Holiday Inn Boston at Beacon Hill.

    The room was clean and of a decent size. My favorite part about this Holiday Inn was their complimentary business center. Free WIFI, internet browsing, and printing. GREAT right? This was super helpful when I had to do some last-minute work. Only downside was that there's no refrigerator in the room.

    16/09/11 | Link | Rating: 3.0
    25. Lakken C.
    While this hotel is clean and convenient there were still several issues. First off the rooms don't have fridges, microwaves or safes. Secondly, there was no free continental breakfast, and the cost for breakfast was about 13 bucks. Also, the parking is 40 bucks and a hike to the hotel itself. I thought that most of these things were standard in a holiday inn, apparently I was wrong. I would not suggest that anyone stay here. It's completely over priced for what you get.

    17/04/13 | Link | Rating: 2.0
    26. Lauren C.
    This location hits all the "musts" for a budget hotel: reasonably priced, reasonably clean, reasonably close to things (including CVS, coffee, bars, restaurants, and the T), and reasonably fast (free) WiFi.  No complaints!

    06/01/13 | Link | Rating: 4.0
    27. Loe S.
    Update - Finally, after months of back and forth with the hotel and credit card company, our money was refunded when they FAILED to produce ANY evidence that there was smoking in the room or that they even had it specially cleaned. This proves that they are lying, cheating scumbags!

    In your face assholes, justice is sooo sweet!

    09/06/12 | Link | Rating: 1.0
    28. Shaun M.
    The Wyndham Boston Beacon Hill was disappointing and I'll never stay here again.  Some of the worst wifi I've ever experienced in a hotel room. TV channels kept going out. $48-$50 a day to park. Room was small. Expected a bit more for the cost.

    12/10/13 | Link | Rating: 1.0
    29. Aaron M.
    This was a cash-and-points stay for one night, traveling solo in order to stroll Boston's historic neighborhoods.

    On the plus side, location, location, location: 45-second walk to Whole Foods, Starbucks and some good pubs, a taqueria and pizzeria, and other eateries are all about 1-3 minutes on foot. Three blocks to the west is the great lobby bar at the Liberty Hotel. Also close by is MGH's hospital museum, with its compelling exhibits. Finally, Vibrant, bustling Charles Street is close by, with its plethora of galleries and eateries, and if you want to run or walk along the river, you'll be at water's edge in less than five minutes.

    As for the hotel itself, the lobby bar and restaurant were still under construction, so there was a considerable wait for a table at the breakfast buffet on the cramped executive floor. Once I had a table, the waitstaff were all very accommodating and efficient. Made me feel welcome. The rest of the staff I interacted with were all friendly and unpretentious. Nothing fussy (or fancy) going on here.

    There was too much smoking going on right outside the lobby doors; Mostly gaggles of young Europeans who obviously haven't "gotten the memo:" yet. I wish management would take the initiative to create a wider nonsmoking zone out front.

    The bed itself was comfortable, but I have come to really dislike the brand's pillows, which are almost always lumpy, and inevitably just a little too small. And speaking of branding getting in the way of comfort and convenience, does anybody really like having to undo the sash on each and every pillow?

    I was not recognized as a Platinum member of the Priority Club, though I did get a 10th-floor room with a fine view of the Charles River.

    Transportation to and from Boston's Logan Airport rocks. The T is a scant three blocks away. From arrival gate to hotel was less than 30 minutes.

    Overall, the hotel is a good value in a great location, better for budget-minded families and business travelers than for couples on a romantic getaway.

    17/11/12 | Link | Rating: 3.0
    30. Marcia P.
    My husband and I just stayed at this hotel for two nights due to the fact that I was attending a conference downtown.  I can't believe how backwards and unfriendly is the system for this hotel. In all my travels, I had never experienced such inconvenience.  Let's do the pros first to keep it positive.  The hotel is in a very nice area.  You're surrounded by restaurants and not too far from the theater district.  Downstairs there is a small plaza with a Whole Foods and a CVS pharmacy.  The hotel itself is clean, the staff is very friendly and polite, and has a nice restaurant in the lobby area. Now, the cons.  This hotel (although to be fair, it says so on its website and I didn't see this) has no parking. You must park in the parking garage for the shopping center and it will cost you $48 per night. If you use the hotel's valet parking, it's $43.  On top of this, you can't enter the hotel from the parking garage unless you have a key card, so your first time there (unless you use the valets) you'll have to go around the block with your suitcase(s).  My husband and I are used to doing things ourselves, so we had to undergo this absurd process.  I believe a hotel should be a place to rest and, therefore, should make things easy for its guests. This was not the case at all at the Wyndham. Needless to say, I won't be returning.

    31/03/14 | Link | Rating: 2.0
    31. susie l.
    Seems like this place has seen it's better days.  In the heart of Beacon Hill, further away from all the action.  Couple blocks away from the T, close to many hole in the wall restaurants. Right next to Whole Foods.  Not sure if I would stay here again because it  located away from the heart of town.  Room was clean, quiet and comfortable, but could use major updating.

    23/06/14 | Link | Rating: 3.0
    32. Evelyn L.
    This location is off the Charles MGH redline train... "T" stop. Pretty convenient for those travelling to all touristy locations without a car.

    The good: Fast check in & check out. Lobby is very clean. Valet guys are friendly. Room was always cleaned in a satisfactory manner. There is a Au Bon Pain downstairs and restaurants all around so its okay that the one in the hotel is closed.

    The bad: Loud neighbors having a hotel party. Maid was cleaning for over an hour. Kids left a mess I guess.
    Restaurant in hotel is closed due to rennovations.

    Good for  budget concious people, but not the fanciest place to stay. Its a place to hang your hat, coat, scarf, and warm up which is all I wanted after being outside in the cold all day.

    26/12/12 | Link | Rating: 3.0
    33. Kyle H.
    While this hotel is remodeled, it is painfully obvious in the bathrooms that it was just a cheap 'bandaid' redo. The 70's light switches are still present and grimey...Yuck! Likewise, the tub-filler nozzle was loose and falling off, and the air vent is rusted, plus no exhaust vent to remove the steam & humidity. Lastly, the 'vintage' popcorn ceilings and filthy toilet was not what I expected from $325 nights stay.

    20/07/14 | Link | Rating: 2.0
    34. Kourosh D.
    Had to stay here for a week while on business.   This is no Wyndham resort, just a partially upgraded Holiday Inn.  The restaurant staff and front desk could use a bit of training on hospitality services.   Choose not to eat their restaurant.    Ordered room service twice and the tray stayed in the hallway for two days.  Took five phone calls to get room service to take my order, when they finally answered they seemed inconvenienced!!   Now the interesting part is that their prices are on par with top grade hotels but not their service.  Now they didn't fail to remind me that they have upgraded me to their executive floor at  $250 a night and $490 for Saturday and Sunday....What an honor !!

    20/04/14 | Link | Rating: 2.0
    35. Minsey L.
    Ok, I was really dumb when booking hotels for my recent business trip in Boston. I didn't realize that the conference I was attending was going to last as long as it did. So I needed to extend my stay for one more day. I had booked the Sheraton, and tried to get an extra night there but they were literally all full (due to Boston Marathon weekend). I was forced to look up other hotels and couldn't find anything in Back Bay except the Ritz Carlton at $500/night. I stumbled across this hotel, which seemed far away, but it was the only thing less than $400 available.

    I didn't realize how small Boston was. It looked like this was really far away on a map, but it was still less than 2 miles away from my previous hotel. It's in walking distance to Quincy Market which was nice. In the morning we went to the North End and walked around the Freedom Trail for a bit.

    The room was pretty decent and about the same size as the Sheraton. The bathroom door is a sliding door though, which I thought was odd. It's also a hazy see-through door that doesn't lock. Which, if I wasn't sharing a room with my boyfriend or by myself, would really freak me out.

    Since our room faced the street, it was quite loud. Which is really where they get minus points. Also, it's difficult to work the elevator since the key cards don't read very well.

    18/04/13 | Link | Rating: 3.0
    36. Stephanie C.
    Note: this is a review for our wedding. The Wyndham team was fantastic to work with during our wedding process!! After one look of the view from the ballroom, we chose to go with the Wyndham. Floor to ceiling windows offer a breath taking view
    of Boston, the Charles, and Cambridge. We wanted to keep things local
    and marry in our beloved town of Boston. The price was right, the view
    was spectacular, and you could feel the pulse of the city, and that's
    exactly what we wanted. To make things even more memorable, the Red
    Sox championship parade was on our wedding day. Our trolley to the
    church was literally unable to get to the hotel due to road closures.
    Management coordinated with the trolley company and police to ensure
    we would get to the church on time. The chef even stayed over the
    night before to make sure he was able to be there incase staff was not
    able to get to work on time. That is dedication! Tara, the events
    planner, was extremely helpful and a pleasure to work with with all
    decisions. Mike from Sales made sure we had what we needed. Michelle,
    helped us with our reservations and room block. The wedding suite is
    AMAZING! We found everyone extremely helpful and nice to work with. I
    would go again with them in a heartbeat. The location is perfect. The
    on-site bar/restaurant is a great bonus too. The food at our cocktail
    hour and reception was excellent. We received many compliments from our guests. We were able to fully customize our event however we wanted. Its nice that you are the only event at anygiven time so the complete 15th floor is yours. We used one room for our "first look" and another for the bridal party cocktail hour which
    offered a beautiful view of Beacon Hills gaslights and brownstones. We
    hope to host another special event in this space...who knows...maybe a
    baby shower or communion party will happen soon!

    06/01/14 | Link | Rating: 5.0
    37. Terry F.
    Very convenient to Mass General park in the hospital parking structure only cost $10 a day versus 48 at the hotel.

    20/09/14 | Link | Rating: 4.0
    38. J R.
    We were there 4 nights  and it could have been better. First it is a great location for the tourist without a car.  Everything is close and walkable, even the T.  Also the room was kept clean.  Little things were disappointing, the lobby is Spartan, morning coffee is like an afterthought, no frig, no microwave, the bed was a double instead of the queen they told me about, and the ice machine on our floor was busted for our 4 days.  For the price I though it would be nicer.  Still, the location works.

    08/10/14 | Link | Rating: 3.0
    39. Todd M.
    room is nice, location pleasant.  3 blocks from mgh/charles redline t stop.  doorman staff will force you into a limo rather than allowing you to take a taxi.  this policy is supported by the hotel management.  the limos are clean but unmetered, and cost 35%-50% more than the taxi metered rate.  

    welcome to kualalumpur/lagos/telaviv-on-the-charles.

    i complained to the hotel and the answer was "some guests prefer limo service".  which may or may not be true, but certainly is not the point.

    12/10/14 | Link | Rating: 2.0
    40. Sara C.
    The location worked nicely for our stay in Boston and this hotel was very affordable. We were really amazed by the people who worked here, they were so nice and helpful every single day.  I would give them a 5+! The hotel itself is probably just a 3... the decor and furniture seemed old and worn.  We couldn't open our bathroom door properly due to weird layout and on our last night there the chair in our room actually broke a leg!  LOL  BUT!  I still give this place a 4 because of the awesome customer service and because, considering the price range, it met our expectations.  We would probably try another place in this price range if we were returning - we could even go a little farther out now that we are more familiar with the area - but I would not rule out a revisit.

    14/07/13 | Link | Rating: 4.0
    41. Gerry A.
    The room was OK. The location is Good. However, my complaint has to do with the fact that room service is way too inconsistent, for a hotel at this price point, with this brand name, in the heart of a major city like Boston, MA. During one night of my stay, I called the room service extension several times, only to be transferred to the voice mail, and never to get a call back to place an order.  So, I called the front desk several times, only to be transferred to the room service voice mail, and never to get a return call.  This was not during some major city wide event, like, say, the marathon, or something like that. ...just a Thursday night in late July.  So, after several attempts to order room service, I figured that even if I did get ahold of someone by now, I probably wouldn't want to eat the food...without testing it, so instead of continuing to call the front desk AND room service line, I decided to head down to the bar and order my food to take back to my room.  

    ...Just joined Wyndham Rewards, after years of being a Marriott guy (due to changes in corporate travel policy.)  I've been at Marriotts on Christmas Eve that offered a level of service that would blow this experience away. Unfortunate. Good location.

    24/07/14 | Link | Rating: 2.0
    42. Rose D.
    I usually love hotels.  At first glance, the room was spacious, the beds looked like cloud poofs, and the showerhead was promising.  Then the room service people didn't answer, the hotel provided no amenities guide, and the bathroom didn't have a de-fogger.  The bed is a cloud poof though. Overall do not recommend if you're looking for a relaxing time.

    31/08/14 | Link | Rating: 3.0
    43. Bob F.
    My wife and I along with another couple just returned from a weekend at the Wyndham Hotel Beacon Hill. We cannot recommend this hotel enough! The rooms are clean, well maintained and modern. The staff were amazing. They really make you feel welcome and like you're someone special. We honestly cannot wait to go back. You will thoroughly enjoy this hotel.

    02/11/14 | Link | Rating: 5.0
    44. Josh M.
    Location is the biggest benefit here. I would say the room, beds, and amenities are just OK. The cable is spotty as half the channels come in fuzzy and the internet is slow at best. If you're coming here for work, don't plan on getting anything done  on premises online.
    The front service was helpful enough in getting a cab but not until they were through with their person conversation. Took longer to get their attention than it did to get the ride.
    As a frequent traveler, the services are sub-par and the premises have little to write home about but its centrally located and easy to get a room.

    12/11/14 | Link | Rating: 2.0
    45. Joie S.
    They get four stars primarily for location. This hotel is nothing fancy or spectacular but it's in walking distance to the garden which is pretty awesome. There are also a lot of options for food and bars within walking distance as well. Staff at the front desk was really friendly as well. The rooms are decently sized and the beds were comfortable.

    Reason's they don't get five stars

    Valet Parking is FIFTY DOLLARS for one night.  Also, we pulled up and waited for a the valet and nobody came over. We had to get out of the car and try to find someone, when we did, he barely looked up and acknowledged us while telling us to hold on. For fifty dollars, they should probably beef up the customer service.

    The rooms are not cheap, we paid almost 300 dollars for one night...and it was a Tuesday.

    There is no fridge or microwave in the rooms, and no book with hotel information, at least not in our room. We had no idea about restaurants, the pool hours etc.

    Overall, they get away with being mediocre because the location really is super convenient.

    24/07/13 | Link | Rating: 4.0
    46. Kelly S.
    The wireless is so bad here that I'm writing this review using my hot spot.  I was here for a meeting today and was unable to access the Internet during my presentation and pretty much all day.  I will NOT be returning.  Seriously negatively impacted my clients.

    09/12/14 | Link | Rating: 2.0
    47. Ryan L.
    I stayed at this hotel for two nights the weekend before Thanksgiving. I found it on Hotels.com for $139 a night which was steal for Boston on a weekend.

    This hotel is in an awesome location. It's at the base of Beacon Hill within a 10 or 15 minute walk of the North End and Back Bay and all their attractions. There is a CVS, a Whole Foods, and a Starbucks within 30 seconds of the hotel and it's 10 minutes from plenty of restaurants and bars on Cambridge or near Faneuil Hall. The room was clean, the staff was friendly and courteous, and for $139 a night I got everything I was hoping for. It's not the best hotel in the world but it's a solid choice.

    The next time I'm in Boston I'll definitely look to stay here again.

    08/12/13 | Link | Rating: 4.0
    48. Ron C.
    Rumor has it that this place was at one time a Holiday Inn!

    I'm unsure about this, however, I do know that having stayed here over the St. Patrick's Day Holiday made for an adventure I shan't forget anytime soon!  The place was packed with underage teens, drinking to excess and shouting at the top of their lungs.

    A phone call to the manager got things moving in the right direction (I trust others did the same) and by midnight things calmed down.

    This place is a little rough around the edges but the people who work here are worth five stars (Anthony, the porter, was fantastic!)!

    22/03/14 | Link | Rating: 3.0
    49. Erin C.
    I will start by saying they have made a ton of improvements from when this place was the holiday inn. However, for the price, this place is just not up to par. Especially with hotels like the liberty and the boxer close by......you do not get why you paid for! The restaurant is ok. The bathroom is tiny and the towel are rough. Nothing like the luxury collection of some of the other hotels that also have a better bar and restaurant scene. I would only stay here is absolutely necessary! Try the liberty, the boxer or the beacon hill hotel.

    10/02/15 | Link | Rating: 2.0
    50. James M.
    This really is a no frills hotel.  Staff were ok but not overly friendly, and all of them made it their duty to speak almost inaudibly so that I had to strain to understand what they were saying. Never truly felt appreciated for giving them my business.  WIFI did not work and there was an extra charge for a cot (not standard as hotel I stayed in night before provided free of charge).  Be sure to get down to lobby by 10am on the nose for your free coffee to go, else be subjected to the exasperated sighs of the counter girl who feels overburdened by continuing service until 10:01, reminding you repeatedly she was just closing down.  

    Place was clean and beds were comfortable so there's that but...not really worth the money.

    10/11/14 | Link | Rating: 2.0
    51. Flo S.
    Stayed here back in February to be near the Massachusettes General Hospital and it has all the basics you need.  It seemed to be updated, but more importantly the location was just across the street from the hospital. The bonus is that there was a Whole Foods in the back and we grabbed something to eat for lunch. It is in walking distance to the restaurants in the area and for staying for one night, it had all the amenities.

    23/09/14 | Link | Rating: 4.0
    52. Katie P.
    Had a very nice 2 night stay here this past weekend. Rooms were clean, staff was friendly, and the beds were super comfortable. Only downside was our view looked over the Whole Foods parking lot instead of the city but it's not like we spent much time gazing out the windows anyway.
    Location was good. Beacon hill is a very cute neighborhood with bars and restaurants all walkable from the hotel. It's about a 10-15 minute walk from the Faneuil Hall area (or a 6 dollar cab ride if your feet are killing you after being a tourist all day).
    I'd definitely recommend this hotel if you're looking for a good hotel at a more reasonable rate than  some of the more touristy areas

    22/09/14 | Link | Rating: 4.0
    53. Evelyn F.
    My husband and I both work at MGH. Because of the huge snowstorm last week and because we are both essential employees we had to stay overnight to ensure we could be at work the next day. We opted for the Wyndham because it was close by, but had never stayed there before. Though the room was fine, we will NOT be going back because of the poor customer service we received.

    We had tried to book a room at the employee rate because we were just sleeping there because of the storm. Many of my coworkers were desperately trying to find a place to stay for the night so they could be in at work the next day, and were told rooms were full at the Wyndham. So we booked it online and when we asked about the employee rate when we checked in. But we were told that only a certain # of rooms were blocked off at the employee rate, and at the time we booked none were available. We asked to speak to the manager and she was not helpful or sympathetic at all. When we reminded her that we were employees and this was a snow emergency, she just said everyone is here for the same reason, and refused to adjust our bill for the employee rate.

    When I told my colleagues about this experience they were appalled that the hotel would choose to limit the number of rooms at the employee rate during a snow emergency, when so many people were looking for a place to stay. It seemed like they were more concerned with taking advantage of people during a snow emergency. They had rooms available and it was not like there were going to be tourists checking in at this time, in fact, they probably had a lot of cancellations! Most of all, we were very disappointed with the customer service we received, we felt it was very cold and were brushed off, without any compassion for the sacrifices that so many employees made during the storm to be there for our patients and to keep the hospital running. We will NOT be staying there again!

    Some of our colleagues stayed at the nearby Liberty Hotel (which was more expensive), but after talking to colleagues, we found they had positive experiences with their customer service/ managers who were willing to make adjustments for employee situations during this snow emergency.

    03/02/15 | Link | Rating: 1.0
    54. Royd C.
    This year, I travelled to Boston every week or two for a project and stayed at the Wyndham Garden a number of times. It's not the fanciest hotel, but it's clean, convenient, and has great service. There's a Whole Foods behind the hotel, which is great when you're a business traveler who just wants some basic staples (fruit, beverages, etc) or a quick takeout meal on the go. There's free wi-Fi, which a lot of the fancier hotels I've been staying at don't. The only thing that was lacking in terms of my basic business travel needs was the fitness room, which isn't much to speak of.

    Why the five stars? The last time I stayed here, they surprised me by putting me in the best room in the hotel- a suite with an entire separate living room, huge dining table, master bath, etc. They also gave me complimentary meal at their restaurant. All this for no one reason at all, save for the fact that they recognized that I was a frequent guest.

    I really appreciated this gesture -- they truly know what the "hospitality" industry is about!

    04/10/14 | Link | Rating: 5.0