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Crowne Plaza MINNEAPOLIS NORTHSTAR DOWNTOWN in Minneapolis, MN

Crowne Plaza MINNEAPOLIS NORTHSTAR DOWNTOWN in Minneapolis, MN

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Company Info:

Rating: 2.74

Address: 618 2nd Ave S, Minneapolis, MN, 55402
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Comments (53):

1. Rod S.
I was traveling to Minneapolis for work at least once a month for a project I was on and sometime was there for weeks at a time. I would always choose to stay at this hotel and one reason why I did was the staff would recognize who I was and would try to accommodate any request I had. Due to last might flight changes I was always guaranteed late arrival and when I arrived early, they would try to accommodate my request to get in a room earlier and did so every time. There were always willing to help and did it with a smile. The hotel offers nice comfortable rooms that are a very good size. It connects in the sky way and is only a few blocks from Block E which is the entertainment block. I typically am a big room service believer when I am traveling for work and their menu was always good, reasonable and the food tasted good as well. It was also prompt. They give you a time frame and they never missed it.

07/08/07 | Link | Rating: 5.0
2. Inigo M.
At least the color schemes match in this Crowne Plaza. And it's cleaner, newer looking.

But three stars for:

- Room service. I ordered "regular" chicken wings as per the menu but instead got fake chicken strips, and a wet dinner napkin. You have to pay a $2 service fee plus 17% gratuity. Plus there's a Tip line on the bill.

- The table lamp was broken so I replaced the bulb myself from another lamp. Maintenance came by the next morning. That night I get a message from front desk saying the lamp in fact was working, I just did not know how to operate it.

- Location. Close to offices but far from sitdown places for dinner.

- Lackluster service. Is it really too much to ask for exceptional, go-the-extra-mile service these days?

23/07/06 | Link | Rating: 2.0
3. Charles F.
Definitely exceeded expectations.  Was visiting for just one night.  We had a great room and view.  The staff was excellent.  Compared to my only other Crowne Plaza experience (Crystal City), I would say this one had them on room quality.  Same excellent experience with the staff.

12/07/10 | Link | Rating: 5.0
4. angie m.
Just stayed there last night for my bachelorette party and woke up this morning to find my rear window smashed and some things stolen from my car.  I realize that it is not their ramp, but they could've at least reimbursed me for parking. The hotel was fine, but don't leave anything valuable in your car when you park there.

03/04/11 | Link | Rating: 2.0
5. rb l.
Stayed here a week purely for pleasure (of visiting MN, not the hotel!)

Since this is really a business hotel, you know they're going to charge you for EVERYTHING.  
Parking = $20/day.
wifi = $10/day
local phone call = $1.00 per call.

The location is convenient, is part of the skyway and is only a block from Nicollette Mall, 2 blocks from the light rail, maybe 8 blocks from Eat St, and a few blocks from the stadium.
If you park in the garage, be sure to park near the elevator that is marked for the hotel, otherwise you might take the other elevator that lands you into the mall section of that building on that floor.

Downstairs, there's really nothing except for the bar.  You walk in the front door, straight to the reception desk, then around to the elevators.

Our room had a small window that opened up about 36 square inches worth.  That a/c is powerful, really blows refrigeration into the room and cools it down quickly.  It was pretty clean, no smells, I didn't have the problems the others here did.

But this place could use some soundproofing, you could hear a normal conversation from next door or above/below.

Since we stayed several days, maid service didn't need to rush so some days they cleaned our room as late as 5pm.

I would probably come back.

31/08/11 | Link | Rating: 4.0
6. Geoffrey R.
I've stayed here more times than any other hotel in downtown Minneapolis - usually because of a good priceline or Travelocity/Orbitz package rate.

It is in a good - if not 100% ideal - location in downtown Minneapolis (my issues are exclusively with walkability - the Radisson, for instance, is more in the heart of things). The rooms have a sort of Scandivanian moderne feel. Krona Cafe (on the first floor) is more lively than most hotel bars in a hotel of this class tend to be. I had a Manhattan (or two, I can't really remember) and enjoying listening to the local accents.

Most of my stays here went pretty well. There was a period when construction made staying here kind of noisy. And once there was some sort of glitch with the fire alarm system - it would go off (though not very loudly) frequently and I would find myself outside of the hotel, post-evacuation, in the freezing January air.

But, overall, a solid, reasonable, convenient place to stay.

27/01/10 | Link | Rating: 3.0
7. Carolyn E.
Stayed here because I was in town for a wedding. It was a hotel with clean bedding, always hot water in the shower, and a quiet place to catch some z's when I needed it... everything one should expect from a hotel.

28/09/11 | Link | Rating: 3.0
8. Wing H.
Bedbugs! Actually smashed one after it bit my wife during the night.

22/06/11 | Link | Rating: 1.0
9. Mandy J.
Paying for Wi-Fi is so bootleg - and the way they do it at CP is sneaky. You can get free WI-Fi at just about any hotel anymore, but Crowne Plaze issues you a code that makes it look like you're getting it for free, but actually it is being charged to your room. Shady, shady stuff.

16/06/11 | Link | Rating: 2.0
10. amanda p.
Got this room through a great rate on travelocity.  All the travelocity reviews raved about the staff's gracious service; I didn't find that to be true on the phone, but yeah, they were nice in person.  :)  The hotel itself and our room is cute, cute, cute...but it does smell a bit like puppy breath in our room.  They provide lavender linen spray, though, so problem solved!  Also, due to the Twins game they were out of two-bed rooms; our single-king-bed room has a pull-out couch that they didn't mention, which is a happy surprise.  Overall, I'm happy with the room and would stay here again.

28/05/11 | Link | Rating: 4.0
11. Chuck F.
I stayed here for 3 nights over a weekend of visiting Target Field. Got a crazy cheap rate off priceline dot com - $46 bucks a night. I usually get the lousy Millineum Hotel for that rate so this was a very WELCOME change.

Much better location in regards to getting to the ballpark. The rooms thankfully have been upgraded to the 21st century & have Hi Def Flatscreens & the bed was great. Loved the crowds in the bar pre-game and they didn't soak you as much for a beer (relative to most hotel bars). Plus they had a free business center which was great since I didn't have a laptop.

All in all a great deal especially with the cheap priceline rate.

23/05/10 | Link | Rating: 4.0
12. Colleen W.
We are here on business and it was an affordable room rate. You do have to pay for wireless in your room but it's free on their public floors. Very clean, room is decent king corner. My only gripes is the heater/ac clicks randomly on and off all night. The tub could fit a toddler and the ice cold marble floor in the bathroom is rough for bare feet. The concierges are all polite and helpful. It's a good location. There is one doorman in the early afternoon who doesn't bother to open the door or help with luggage- never said hello. Also, there is one maintenance/cleaning man who was incredibly rude. Had the hall blocked with a big towel bin- saw me coming and wouldn't even move it over so I could pass. Had to squeeze by and move it myself. Saw him the next day in the elevator and same thing didn't acknowledge me and wouldn't move the towel bin again to get in the elevator.

28/03/12 | Link | Rating: 3.0
13. Luke C.
Other reviews about this hotel are way off base.  The rooms are CLEAN.  Take it from a frequent traveler and semi germophobe.  I was a little worried after I read other reviews of the Crowne Plaza after I got a great deal from Priceline and was very pleasantly surprised when I got to my room.  My guess is in the past these reviews were probably accurate but management obviously paid attention and fixed things.  You can feel free to stay here with confidence.  The location is great too as it is located right in the heart of downtown.

13/02/12 | Link | Rating: 4.0
14. D N.
REVIEW OF CAFE' NORTHSTAR ONLY

This is a review of the restuarant within the Crowne Plaza. Very solid and reliable- food typically very good and reasonable. Someone called it a "hidden gem" and i would tend to agree. Most of the staff including cooks have been there 20 plus years, and they are all friendly and accomodating. Yatta (spelling?) is absolutely the best... she will lift your spirits and makes you feel right at home when you visit.

31/05/12 | Link | Rating: 4.0
15. Eric P.
I travel to Minneapolis frequently for work, and have stayed at this hotel every time.  While I think that I will try out somewhere new on my next trip, I have been quite happy with my stays at the Crowne, and would like to go back.  It is close to my office and the employees are friendly, helpful, competent and efficient.

The rooms are quite nice as well.  There is a nice closet with an iron and ironing board, so that I can press and hang my shirts when I get there.  The desk is a good space for when I need to get some work done, and the flat panel TV is a nice bonus as well.  I have been pretty happy overall with all of my stays and don't have any complaints.

22/12/10 | Link | Rating: 4.0
16. Eric B.
I held a day-long company meeting here.  Lindsay and Megan did a good job helping me work through the details.  The meeting room was acceptable and the food service was timely and very good.  Staff was friendly, prompt, and accomodating. The meeting went very well.

The only downside was the relatively uncomfortable chairs.  In hindsight, a meeting room with windows would have brightened up the meeting dynamics.

04/06/08 | Link | Rating: 4.0
17. Justin D.
We pricelined a room for a night out in the city. The location was excellent and allowed us to walk to all major restaurants and bars, the rooms were extra large, and the beds were super comfortable. We did have an issue with security after returning from the bars; however it was an issue of mis identification due to noise. Overall, I absolutely would recommend this hotel as the staff was very friendly and the rooms were top notch.

18/11/12 | Link | Rating: 4.0
18. Donald Y.
Stayed here for two nights to see a football game.  Got a good deal on the room from Priceline.com .  Clean hotel.  Room was decent and served it's purpose.  Not the largest room ever but the bed was nice and they had a large screen TV with HD channels (you would be shocked on how many hotels don't have either).  Parking was $20 a day which isn't horrible for a large metro hotel.  Hotel bar (Krono) was great for a pre-bed beer or two or three or whatever.  I would definitely stay again.

30/10/11 | Link | Rating: 4.0
19. Mari N.
The first room we were given reeked of urine. They gave us a new room, and comped us a roll-away bed, which would earn them another star in this review if it weren't for what follows.

I had a horrible experience with their room service, when after informing them of a serious garlic allergy, I got food with giant chunks of garlic on top! When I pointed this out, they removed the offending plate, then brought back the exact same plate after having peeled off the garlic (I could still see the indentations!). I had to complain 'til I was blue in the face to get comped (and got a lot of attitude from the hotel manager). And to add insult to injury, after writing a letter to this establishment, and cc-ing their corporate offices, guess what I got in return? No apology, nothing.

Zero stars! And a boycott!

29/06/11 | Link | Rating: 1.0
20. Paul C.
Facility:

The room was spacious, nicely appointed and clean. The bathroom was large and quite nice. My initial impression was very good.

Later on I found that anything that happened in the adjoining rooms and hallway could be heard quite clearly. Conversations, movement, and other activities came through the wall clear as a bell.

There are only three small elevators serving the parking garage and the hotel floors. The wait can be lengthy, and if you are using them at peak times, cars can arrive full (which in this case was about five people).

The card key system seems flawed. The desk personnel tell you that a cell phone can wipe the key, so I was fastidious about keeping them separate. Never the less, I needed new keys three times (including when dragging my bags up from check-in). On my third trip to the desk, two other parties needed new keys as well--something isn't working right there.

The lobby is spartan--not a real issue for me. However there was no gift or sundries shop. There is a mall-like area connected to the lobby, but the shops are only open during the business day and so the nearest place to pick necessities was at the Target several blocks away.

Staff:

The front desk staff greeted people as they approached, but that's as far as good customer service went.

Check-in was a flawed process. I had reserved four rooms, and they had misplaced the listing of parties that would be staying in each. It took over ten minutes to get it all sorted. Well, not quite all sorted. Even though the desk attendant had written down the names and room type, she made an error entering them into the system -- she entered one fellow's first name and then "King" as his last name (which was the room type). Naturally, when he went to check-in, they could not find his name. He called me and I gave him his reservation number -- the attendant working the dest told him it was a valid reservation but for another name. She didn't work very hard to sort it out and I had to call the desk again.

The staff in the bar/restaurant was unfriendly. When we asked about a food order that was taking a particularly long time, the waitress told us that the hotel had a very small kitchen and we had ordered at a bad time. How silly of us.

28/05/13 | Link | Rating: 2.0
21. Farrah F.
I travel a lot...like seriously...I know what I'm talking about when it comes to downtown hotel accommodations.  Though this place charges slightly (and I mean slightly) less than Hiltons, Westins & Marriotts, it is sub par...way sub par.  First of all, UPDATE!  No one wants to stay in a place that is dripping with brass and crystal...except my grandma and she's dead (bless her soul.). Secondly, I don't even have a car, but really, no valet parking?  That's crazy!  The restaurant is like a Japanese steakhouse or something.  It was actually kind of busy, so there may be some credit lurking there.  My room smells like smoke and while its not bad, it's not awesome like what I'm used to when I travel and live in hotel rooms...which is 26 weeks a year.  

What really ticked me off were two things.  1.  The King Room I reserved and PAID FOR was not available at check in, so I was asked to either take the nasty Queen room or wait around until 9PM....yes, 9PM...for my room to be ready.  2. Kate.  Oh my goodness, these little millennium babies need to check their attitudes!  EYE ROLLING at your customers and acting catty does NOT constitute good service.

So, lesson learned, stick to Starwood Properties or something of the equivalence.  Crowne Plaza is a budget class bust.

18/07/11 | Link | Rating: 1.0
22. Ken R.
Had my wedding with these folks.  They were attentive, the garden patio was right on, the prices laid out were fair, the food was fine, everything went as planned, the brides room was enough and strategically located.

So why 1 star?

From the start, I told the planner that we were on a TIGHT budget.  I told her what the budget was; she agreed to stay within the budget we present to her.

As part of the Package we purchased, the hotel staff were supposed to pass out hors d'oeuvres and some champagne before and after the ceremony.

After some discussion about the size of the group we agreed on 6-7 magnums of champagne, which based on the size of their Flute's came out to roughly 3 -4 glasses per person. (about 25% of the people are non-drinkers so we had some sparkling juices for them, which stayed in budget)

This was to occur while waiting for the ceremony to start and after the ceremony finished, but before going down for the reception meal.

I was busy, but I did notice several carts of food being taken back down that had completely full trays of hors d'oeuvres, at the same time that people were asking me if they could have some as it was taking a while for the hotel to get the reception room ready.

The waiters WERE making rounds, but only with champagne, not food.  As I said, I was busy and didn't think about it, other than to tell the waiters, repeatedly, to pass out the food  because whole groups of people had not been offered any.

The long & short of it is we went from a HARD 6-7 magnums to 17; and they tried charging for some extra plates of food that weren't extra.

I fought with them about it, but in the end I was forced to pay because it wasn't worth taking them to court.  I should have. It wasn't cheap.

The planners response?  "Well, your group was very hard drinking.  The Cash Bar was one of the highest I've ever seen."  

I replied that I knew that, which is why we had a cash bar and why I had made 6-7 magnums a HARD number.  I also told her that it was unethical for the waite staff to open up 10 more magnums without consulting me or my wife; "we didn't want to bother you" was the lamest excuse I'd ever heard.

She did condescend to remove the charges for the food plates after I pointed out that I had ALREADY paid for the same number of plates they'd put out.

I would recommend that you be EXPLICIT with these folks on EVERY detail and then get a signed contract.  We had it in ours', but as was pointed out, we didn't ask to be consulted on any increases.  

Watch Your Back and your wallet, or you'll get robbed by the snottiest pickpockets you'll ever encounter.

11/11/11 | Link | Rating: 1.0
23. Rob C.
I have nothing good to say about this hotel. The staff was completely inexperienced, I don't think anyone at the desk was older than 17. My room smelled like smoke and the shower head was about 5ft high (I'm about 6ft tall). Check out was not easy as I asked for an e-bill, but never received it in the morning and needed to go back to the rookie front desk.

01/07/13 | Link | Rating: 1.0
24. Mark L.
This is what I'd call a "solid" hotel: reasonable rates, clean rooms, good amenities, and friendly staff, with a few annoyances here and there.

I stayed for a two-week stint for work with a roommate, then another one-week stint for training. On each stay, I was satisfied with the friendliness of the staff and condition of the rooms (top two factors for me). They offer a nice breakfast buffet in the morning, which is also reasonably priced.

One standout factor was internet speed. Most hotels have an absolutely overburdened, underpowered network infrastructure (take it from an IT guy) that cannot handle large amounts of traffic. I was boggled how I could achieve rates of nearly 700kb/s (under 10 seconds for a song download) consistently. No other hotel that I've stayed at in Minneapolis has even come close to this rate. Good game to whoever hopped that network up like a cracked-out butterfly (my compliments).

In addition, this hotel is centrally located in downtown Minneapolis and just a minutes walk from anything you'd want to do.

The only downsides I've experienced are being put right next to an elevator. The elevator is not loud but everyone who waits there with their 16-year-old friends are. Similarly, I was placed on a floor with a bunch of obnoxious college kids that kept slamming doors and decided to congregate in the room adjacent to mine (karma, I suppose).

I think this hotel is a good choice for a few days downtown.

03/04/12 | Link | Rating: 4.0
25. Holly D.
Just spent a week here while I was in town for a conference.  At first I was annoyed at myself for not getting reservations for a big hotel closer to the conference center, but I was very pleased when I arrived...staff was efficient, friendly and focused on one guest at a time.   My room was spotless, the 15th floor very quiet and it was a nice albeit brisk walk to the conference center either via 2nd ground street or the windy skywalks where I was going against the "traffic".  Thank you for a very pleasant quiet and uneventful stay!

24/06/12 | Link | Rating: 4.0
26. Adam B.
Not the most exciting hotel but it was definitely okay as a fall-back option. Sound tends to travel so don't do anything you wouldn't want up on Facebook. For the price, it was very reasonable and I'm sure for some, it's a great space. It's more corporate than trendy.

13/08/13 | Link | Rating: 3.0
27. Stacey L.
I did not stay here, but came for a wedding on the rooftop and a gift opening the next day. The wedding was lovely - the rooftop garden looks out to the Foshay tower and was shielded from wind by the building rising above it on either side. I'm not sure if the room the bride & groom had was the bridal suite, but it was massive (though characterless).

My main complaint is that everything in the hotel was cramped and awkward. It had started to sprinkle after the ceremony and people were bottlnecked trying to funnel into a tiny hallway to get to the elevator - there was no convenient place to gather to keep from getting rained on. The entry lobby is the same - it almost seems like they converted an old office building and the structure was not designed for large groups of people. The decor was also dark, depressing, and dated.

The garden itself was a nice, airy space to have an event, but that's the Crowne Plaza's only saving grace.

01/10/11 | Link | Rating: 2.0
28. Sean R.
I stayed here recently for a conference. I checked in on Saturday, left on Tuesday. The location is great for attending a conference at the nearby convention center. It's about a 5 block walk, and takes about 12-15 minutes. The hotel is only 2 blocks from the nearest metro station, so taking the metro to and from the airport was really easy (and only $1.75!). Also, Nicollet Mall is just a few blocks away, with great shops, bars, and restaurants. The staff were awesome, the young women at the front desk were extremely friendly and able to multi-task very well despite being busy. I also had a couple meals at the bar, with very decent food, tasty draft beer, and really friendly bartenders. The room was fairly standard. It had a great view and enough room. There was a bit of an odor when I checked in, but nothing bad. The worst part of the room was the AC unit blasts air right at you if you are seated at the desk trying to do work. In fact, I had to cover this with a blanket. Overall I had a great experience, and I would definitely stay here again if returning to Minneapolis.

09/06/14 | Link | Rating: 4.0
29. Jason D.
This hotel is horrible! So loud! Into the late hours of the night. Do not stay here. After giving this hotel another chance it has once again proven that it is the worst. If you want to stay somewhere quiet and respectful do not stay here. Extremely disappointed. I travel for a living and will tell you do not stay here. Minneapolis is full of wonderful hotels. This is not one of them.

25/05/14 | Link | Rating: 1.0
30. Cliff F.
This hotel is centrally located in the downtown area of Minneapolis and is nestled into the Northstar building off Second Ave and Seventh St.
The Crown Plaza has a modern business travelers feel upon entry into the small lobby area with a small bar/restaurant that shares the space. The lobby and above floor attach to the downtown gerbil maze known as the skywalk.
My room was a clean comfortable spacious king with a small bathroom on the 16th floor overlooking Second Ave and the Grand Hotel across the street. The room had all the necessities one would expect from a mid price range hotel. This particular room also had a small cubby area almost as if it were built for a bar with room for a small fridge under the counter but no sink. Unfortunately no bar amenities were present and needed to rent a fridge from the hotel for time I was staying for a "$25 delivery fee".
The staff were very friendly and accommodating. Kudos to the room attendants for keeping my room very clean and respecting the do not disturb sign hanging on the door.
Overall this is a nice property but a few improvements would notch my rating up, specifically seating outside the hotel lobby, some sort of early morning coffee kiosk on weekends when the skywalk is virtually  nonexistent, and a guest only elevator.

Con: The rooms sits atop a 6 story parking garage which can be a pain in the ass Monday through Friday getting up and down the three small elevators that service the building and room floors.

***Guaranteed wake up call or a free nights stay, the process takes 1 minute and 7 seconds to set up and confirm via the automated system. A little over thought in my opinion.

18/11/13 | Link | Rating: 3.0
31. Sarah R.
Stuck in the elevator with 13 other ppl for TWO hours!!! Manager wouldn't call Fire Dept and would not keep the door open a crack for air!!! Kept it closed only to open it every once in a while. So one of the other ppl stuck with us called the fire dept. when we finally got out the fireman said they have been here a few times for the same elevator!!! and did they compensate us for anything? NOPE nada nothing!!!

07/12/13 | Link | Rating: 1.0
32. S J.
My husband and I came here for my birthday.  We originally wanted to go to the W but that was booked.  I will say that the room was very clean.  There is no fridge in the room and WI FI is not free unless you are an IHG member (which you can sign up for free before you book).  The bathtub is small.  I gave this a 2 star due to the cleanliness and location only. We paid $12 to park at the hotel which seems spendy  when we are already staying there.  It would be nice if they would tell us that we needed to have our license plate number when we checked in to get the parking discount. The check in process is longer than most other hotels we stayed it, especially when they already had our info when we booked online. The person who helped us at the front desk seem impatient and annoyed with the questions we were asking.  We were only at the hotel a short time since we stayed their because we were having a nite on the town.  They give no specials for birthdays.  The walls are thin as many said in their reviews. At the end of the nite, our friends wanted to come to our hotel to use the bathroom and they were literally only in the room for less than 5 minutes. As soon as they left a security guard came to tell us we were being loud.  Are you flippin kidding me!  I have stayed at many hotels downtown and made more noise than that and NEVER had a complaint.  It is too spendy to stay here and the cons outweigh the pros by far!  I will NEVER stay here again.  Like i said, i gave it a 2 star because of the cleanliness of the room and the location otherwise it would have been a 1 star.

21/09/14 | Link | Rating: 2.0
33. Jamie S.
I stayed here for a business trip. Room was clean and staff was friendly. Wifi was pretty fast too which was impressive. Most hotels have very slow wifi connections. Pretty solid all around. No complaints.

20/07/13 | Link | Rating: 4.0
34. Janey Y.
I stayed here for a pharmacy conference last week and enjoyed the experience.  The hair conditioner was better than my own, haha! Their cleaning staff was very friendly! (She even apologized for being late?! Such a sweet lady).  They don't have free wifi based on the rate I got though unfortunately.  Their gym and business center were sufficient for my needs.  I liked that it was a few blocks away from the shopping areas, a few blocks from the Convention Center, and close to the Metro.  Is is pretty much dead at night with the exception of the lounge/bar/restaurant downstairs and the area also has other hotels with bars.  Would definitely come back again if I stop by the City of Lakes again!

14/06/13 | Link | Rating: 4.0
35. Amy N.
Knowing our flight was coming in after midnight, I called at 10 am the day before arriving to confirm my reservation- king size bed for my husband and me. I was assured that they had our reservation, everything would be ready for us, and that we'd have a great stay. We arrived at 3 am due to plane delays. Exhausted,  but eager to get to bed, we were told there were no more rooms with king sized beds left and were put in a room with 2 full sized beds. Very annoyed and disappointed! Especially since I confirmed to the contrary before traveling! This practice of giving away rooms and late check-ins get whatever is left is a complete disservice. We will NOT be staying at a Crowne Plaza again.

03/07/14 | Link | Rating: 1.0
36. Dee P.
Never again!

I arrived around 2:15pm on a Saturday and was greeted by a rather smug manager named Jackie.  I expressed the urgency of checking in before 3pm so I could get ready for a wedding.  Instead of accommodating me, she asked if I would like the bellhop to hold my luggage while I wait to check in.  I left the area and came back at 2:45pm only to find a line of 18-20 people waiting to check in!  And of course, Jackie the manager was no where to be found during the chaos in the lobby.  I finally checked in and found Jackie on the 7th floor with a clipboard and an unattended housekeeping cart.  Come on, Crowne Plaza!  Get it together!  I've not had a single issue with any other downtown MSP hotel checking in 45 minutes beforehand. Hours, even!  Plenty of other options to stay at that INCLUDE wi-fi and parking.  Don't waste your money no matter how attractive the price may seem.

18/08/14 | Link | Rating: 1.0
37. Jenny C.
Centrally located but not worth the price. The room was clean but there was no fridge and the water took a long time to drain. No free wifi unless to ask them specifically for it. It was really cold too, no matter how much you cranked up the heat.

17/04/14 | Link | Rating: 3.0
38. Gary C.
Rooms Are Dated and need of Upgrading.  No Pool, Sauna, Jacuzzi, Bar / restaurant was expensive and offered no specials.  Location was convenient, Staff accomadating.  No fridge in room.  Would stay elsewhere next time.  Just OK.

19/07/14 | Link | Rating: 3.0
39. Molly D.
While this hotel has a great location, I left wishing I had spent another $40 to stay elsewhere. The location is great, but the hotel has many fatal flaws. I am typically low maintenance with hotels as I am only there to sleep...but this hotel made that difficult for multiple reasons.
Upon first arriving we were put in a room next to the elevator. Within 10 minutes of being in the room I realized we were hearing every ding of the elevator opening on ours and any nearby floor, in addition to the conversations of everyone getting on or off. Knowing I wanted a good night sleep I asked to be switched and was put in one room over which seemed fine, until 2:45am when I was awakened by a group of guys treating the hotel like their own personal frat house. I complained to the front desk but of course the noise continued. The walls are PAPER thin and I heard every detail of their night and their plans for the next night as if I was in the same room as them. Not the hotels fault - but the walls blocked zero noise and I heard it ALL.
While taking a nap the next afternoon (due to being up with the neighbors all night...) the same noise issues were happening so I called the front desk to beg for another room. One plus was that the staff was incredibly nice and accommodating. They switched us to a quiet floor and we received coupons for a free breakfast...however we already had plans to eat at the many amazing restaurants the city has to offer.
While our next room was quiet...the bed was the same. Rock hard with terrible pillows. So the ONE thing I judge a hotel on, the ability to get a good nights sleep, I was disappointed by, both by noise and discomfort.
If you are thinking of visiting this amazing city, I implore you to choose an option where you can get a much better rest to be prepared for the next day!
We did park at the hotel and that was one convenience I enjoyed, it was only $22 for Friday-Sunday with in and out privileges.

18/05/14 | Link | Rating: 2.0
40. Zach G.
I am mixed on this hotel. The location is great - near Nicollet Mall, Target Field, the River, Sculpture Park, and the light rail, as well as many bus lines. My bed was comfy, the room was clean enough (though not spotless), the WiFi was fast (and free, at least for me), the TV was large. My view was just of an adjoining office building, which is expected in downtown areas.

Negatives: The walls were super thin. Way too thin. Rooms were outdated. Elevators were incredibly slow.

I was here for an event and the banquet/meeting spaces were quite nice, with free (and fast!) WiFi. Food was pretty good at the event.

I would stay again for the right price, but I would shop around first.

30/09/13 | Link | Rating: 3.0
41. Lindsay R.
Clean, up to date (well, the bathroom decor is a little bit outdated, but that's okay!), huge king bed, nice and comfortable! The staff was friendly, polite, funny, they made checking in and out nice and easy. It's located in a nice downtown location, easy access to everything, nice and fast elevators, cheaper parking offered/validated at the front desk for the parking garage located right next door. I would definitely return.

08/09/14 | Link | Rating: 4.0
42. Nicole E.
Worst workout facility, the treadmills hardly worked. The Crown Plaza in general was beyond disappointing.
My husband and I stayed over the weekend (7/19-7/20).  We didn't have pleasant customer service from the moment we got there. Nothing worse than crappy customer service.  First the hotel concierge got the name wrong for the stay and had to deal with a worrisome situation.  The rooms were so-so.  The parking was really stressful with an unruly, non-helpful parking attendant lady who was obnoxiously gossiping on customers which was very obvious.. Her speaking loudly throughout the parking ramp rambling how she "dislikes her job with these hotel guests etc..", was very unprofessional on her part. I'm sad to say we will not be returning to Crown Plaza hotel again. I hope this is forwarded to staff.

21/07/14 | Link | Rating: 1.0
43. Matthew H.
Serviceable hotel right in downtown Minneapolis. The staff at the hotel is very nice and also very helpful, there was a hiccup during check in and they were very patient and worked hard to resolve the problem. The rooms are nice and fairly modern, the bathroom as usual is somewhat small. Overall I would definitely recommend this place to people.

01/06/14 | Link | Rating: 4.0
44. Steve M.
I normally don't stay at this hotel but the rate was very attractive so I gave it a chance. The location is great. It is in walking distance of most of the downtown attractions. The room was clean and the bed was comfortable. I think it is the first hotel I have sprayed in that had blinds instead of curtains. Is that strange or is it just me? Parking is not free but the garage is attached. I was offered a free continental breakfast on the 17th floor which I did not take advantage of. I also didn't try out the bar or restaurant while I was there.

I would definitely dray again if the rate was attractive.

07/07/14 | Link | Rating: 3.0
45. Jason A.
Given the other reviews of this property on here, I was concerned before initially taking the plunge on this property.  So glad that I did.  Let's summarize:

Pros:
+ Well run Club Lounge.  If you have access, it is a real boon in terms of being a nice refuge, which offers great breakfast and nice light snacks at dinner.  Also, a mini fridge that is always stocked with waters, and sodas.  Note that they do not open Sunday evening.
+ Pleasant staff.
+ Housekeeping made an effort to clean the room, and was very efficient.
+ Easy access to the SkyWay, as well as most downtown Minneapolis destinations.
+ Quiet.  Which is in direct contrast to the other notes I have seen on here.  I wonder if I was fortunate either to have quiet neighbors, or to have been in a quiet location.

Cons:
- The 2-7 floors of the hotel are actually a parking lot and office building.  Meaning the elevators are often shared during the work week, and there can be a bit of a delay.  Never more than 2-3 minutes though.

I would be happy to return to this property again in the future.  Not really sure why other folks have such a beef with this hotel.

06/06/14 | Link | Rating: 5.0
46. Jason W.
If you want to sleep at night do not stay here. Walls are paper thin and you can hear everything going on outside and inside. After bar party in room next door woke us up in the middle of the night. Called the front desk and heard their phone call and someone come up to tell the people to be quiet. Worked for a little bit but they had staff come up again at 4 am. Would never stay here again but if you have no other option make sure to bring ear plugs!

22/02/15 | Link | Rating: 1.0
47. Tom C.
This is not a very good hotel. I think of Ricky Fowler being on their ads and wonder if he's stayed at this one.  The issues... It's dated, rooms are kind of dingy, the plugs near my bed were all behind the mattress and headboard, the walls are paper thin so whenever your neighbor is moving around, it sounds like the SWAT team is about to burst through the doors.  Another indignity was my key card stopped working so went back down to get a new one.  The front desk person re-coded the one I handed her and, when I got back on the elevator, wound up riding around till i could get back to the lobby since the re-coded card didn't work to run the elevator either. WiFi was free with our corporate rate but slow as hell so, working in the room was a chore.

Would only stay here again if it were the only reservation available downtown.

28/07/13 | Link | Rating: 2.0
48. Erin M.
Will definitely be avoiding this hotel the next time I want to stay downtown. The only positive thing I can say about it is the location was convenient.
- Parking is expensive. It came to something like $78 for our 3 night stay.
- Room keys did not work, and you need them to access your floor in the elevator. Mine quit working when I stepped out for a smoke and they REFUSED to let me back in my room because my name was not added to the guest list and I had no ID which was in my purse in the room. I was forced to wait in the lobby for my boyfriend to return, which thankfully was only a half hr. TOTALLY UNACCEPTABLE. Took my key to the service desk 3 times after that and it still didn't work.
- The room is very basic and minimal. There isn't even a mini fridge.
- The walls may as well not be there. You can hear EVERYTHING. So don't be fooled into thinking u have any privacy. There was also a fight next door at 3 or 4 in the morning that woke us up and went on for at least 30 min. People finally came out of there rooms to complain, I'm not sure if the hotel security ever even showed.
The guy that checked us out did comp our parking when he heard about me getting locked out of the room, but I will not be staying here again.

27/04/15 | Link | Rating: 1.0
49. Brian K.
Not sure why this hotel has a four star rating. Absolutely terrible service, especially in the Krona Lounge-rudest waitstaff ever. I called the desk and was given breakfast vouchers. Apparently that is how they cover their faults, since at least half the breakfast diners were using these vouchers. Just listening to other guests, I could tell discontent overall was high.
 One highlight of my stay were the five kids riding the elevators while smoking weed.
 Aside from being a bit rundown, the rooms were very clean, so the housekeeping is doing a great job.
 As a frequent traveler to Minneapolis, I'd recommend either the Marriott or the Hyatt Regency over the crowne plaza any day.

29/03/15 | Link | Rating: 1.0
50. Jamie A.
The room was beautiful...And that's where it ends.
The accommodations are limited, unless you are willing to continually fork out more money.
Wi-fi...extra money
Parking...extra money
Fridge...extra money ($25 to rent) & no microwave
Breakfast...extra money (cheapest thing on the menu is half a grapefruit - $6)

I was disappointed with no fridge as we communicated a multiple night stay with an infant and a toddler in the room.
I went to the front desk and asked for an extra ice bucket. They were reluctant and tried to sell me on the $25 fridge rental.
After I finally got the bucket, I filled it and retuned to the room were there was a security guard waiting to scold me about the latch being left out on my door.
He told me it was against hotel policy to leave the room with the lock latch out. Even though my husband and kids were in the room...
I also drug in laundry from the parking garage after I read coin-op was on the 7th flr.  I walked around the 7th flr in my jammies  the next morn to discover later that the laundry was taken out a few years back. :/

So needless to say, I was unhappy with the stay and the lack of extras that a hotel for that price should offer!

My husband liked the hotel though as the Yankees were right next door at The Grand.
Maybe we'll stay at The Grand next time instead.

06/07/14 | Link | Rating: 1.0
51. Steven R.
I stewed long and hard about 3-star vs. 4-star. The thing that pushed it over the top is the effort I see this hotel making to keep guests satisfied, whereas my complaints about the hotel are more infrastructure-related.

Lots to talk about here so I'll break it into a few groups after giving some pros/cons:

PROS:

* Friendly staff
* Good fitness center for a hotel
* GREAT executive lounge on 17
* Good guest satisfaction policies (vouchers whenever club is closed)
* Good shades keep out the light whenever you want sleep
* Centrally located

NEUTRAL:

* No free parking, but that's to be expected at a downtown hotel
* No pool. Again, not surprising downtown, but I like pools.
* Free Wi-Fi for members only (seriously, it's free and takes like 2 minutes to become an IHG rewards member, just do it before you book and you get free Wi-Fi.)

CONS:

* Paper-thin walls
* Pillows are the worst ever: head flattens it completely.
* $25 fridge rental

Now for the categories/chronological...

RESERVATION/CHECK-IN:

Great rate. Locked it in at about $83/night on an advance purchase for 3 nights over Labor Day Weekend. Very satisfied there. They kept us waiting on check-in and actually waved over some airline crew who were behind us in line to attend to them before us. I could tell they were a little frazzled to have so many check-ins late at night. No one really made eye contact with us or engaged much during this process until I proactively started a conversation. But things get busy so I won't fault them too hard on this. They did recognize and thank me for my Platinum status.

THE ROOM:

Unremarkable. It's a pretty normal hotel room. The lack of refrigerator is unfortunate and I am never going to pay $25 to rent one, but it's also not a deal-breaker for me.

It's hard to get a comfortable temperature with decent air flow at night. When you turn the fan on, it spits out cool air (at least in our room) even if cool is OFF, but without it the room feels stale/musty.

I will agree with everyone on the walls here: paper thin. At one point I was in the bathroom brushing my teeth and could CLEARLY hear the person in the next room over using the toilet. As in, I could hear things coming out of them and into the toilet. It was as if they were in the room with me. Very weird. You can also hear all the noises from down the hall and vehicle noises from the streets, even from 17 stories up.

The bed is not very comfortable. A bit on the hard side, which I often like, but the pillows maintain no shape. It's those terrible ones where your head just cuts through the middle of it and flattens it. We did not sleep well.

CLUB LOUNGE on 17:

If you have lounge access, you are in for a treat. Call ahead to confirm, but they appear to do have service on mornings and evenings all week except Sundays. This is better than most hotels which only do business days and not on Friday nights.

The lounge is accessible 24/7 for free cold sodas, bottled water, hot tea and coffee. There is a meh breakfast in the mornings with fruit, berries, yogurt and pastries, and a sweet hors d'oeuvres spread from 5-8 that included a corn salad type of thing, cheese/crackers, some stuffed spinach things, etc. This was great.

If you happen to be there when the club lounge is closed and you would have had access to it, they provide breakfast vouchers for mornings and appetizer vouchers for use in Krona in the evenings. This was a great touch as each voucher is good for $18, so we had two of their pricey lox/bagel breakfasts in the cafe in lieu of the lounge breakfast. Awesome!

FITNESS CENTER:

Elliptical, stair stepper, and treadmills facing two TVs, which is cool. Free weights (dumbbells only) and a few exercise machines. Definitely better than many hotel gyms.

OVERALL DECOR:

The emphasis here is not really on decor. The lobby area is small and unremarkable and there is not much common area or lounge space other than in Krona Lounge (the restaurant) or up in the cafe. But I'm fine with that, I think most hotels overdo it with the endless chairs/couches that people tend not to use so often.

FINAL VERDICT:

The infrastructure here is a bit old, but they are doing great on experiential improvements. If I were here on business and a good night's sleep was of the essence, I might opt for something difference. For a leisure stay, I was not so concerned about it. For another sub-$90 rate I will probably stay here again.

01/09/14 | Link | Rating: 4.0
52. Daniel S.
I stayed there from 4/2-4/5 2015.  The stay was okay but what happened afterwards I was really angry about.
    When I got home I noticed I left my phone charger behind in the room so I called and was connected to the head of housekeeping.  He asked for a credit card so I gave him one with only  $10.00 left on the credit line.  I figured this would cap the charge for shipping since the charger was only worth $15.00. I actually thought as a courtesy they would send it out at no charge since it would cost $3.00 to mail it 1st Class Mail.  Today, 05/16/2015 I check my bank account and there was a charge for $48.88 from them. I called up and they told me it was the charge for  shipping my $15.00 charger. they did nothing to resolve this for me so I called my bank to dispute it.  I never authorized them to use my debit card .
    Companies don't realize it's these little things that matter.  I stay in Minneapolis a few times a year and now this hotel lost my business.  Losing business because you're too cheap to go that extra distance and show some appreciation to a customer speaks volumes about where the management is coming from.

16/05/15 | Link | Rating: 1.0
53. Candis A.
For what it is, I think it's pretty excellent.

It seems to be the business traveler's hotel--complete with everything a business traveler would need in a stay--comfy bed and giant pillows, computer table and chair, TV, a lounging chair and ottoman, and a bathroom with a separate second sink outside. There isn't a refrigerator, but there is a safe and they offer free wifi.

The reason this hotel is receiving 4 stars is because of their excellent service. I made a very stupid decision to land in Minneapolis on a Friday morning at 530. I got to the hotel and the hotel manager was (although a man of VERY few words) extremely nice and checked me in super early although he could've charged me for a full night. Every person I ran into, between the bellmen, the front desk associates, the restaurant crew and the cleaning staff were all  professional and very friendly! Always smiling.

I mean, it's definitely not a 5-star hotel (or a 4-star for that matter) but it was sufficient and served its purpose. The only negatives--and they are rather bothersome--are that as I was packing up on Sunday morning, I was beginning to smell cigarette smoke, but it went away when I turned on the AC (yeaahhhh I know, it just masked the smell). And the doors were a little thin (nothing that a cheap pair of earplugs won't fix).

05/05/15 | Link | Rating: 4.0