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DoubleTree by Hilton Minneapolis - Park Place in Minneapolis, MN

DoubleTree by Hilton Minneapolis - Park Place in Minneapolis, MN

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Company Info:

Rating: 2.58

Address: 1500 Park Pl Blvd, Minneapolis, MN, 55416
  • Mon: Open 24 hours
  • Tue: Open 24 hours
  • Wed: Open 24 hours
  • Thu: Open 24 hours
  • Fri: Open 24 hours
  • Sat: Open 24 hours
  • Sun: Open 24 hours

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Comments (26):

1. Noel H.
From the musty smell in my room to the paper thin walls, this Double Tree is a double dump.  as for the restaurant, what is the point of ordering whole wheat toast if the kitchen is going to submerge it in butter.  service so slow you may miss your flight.

10/09/10 | Link | Rating: 1.0
2. Tabi S.
Decent hotel- but they have got to update their Internet. Went for a business conference and it was faster to use the 3G on my cell phone then the really slow corded Internet. Also- spring for more than 1 ply toilet paper!

13/01/12 | Link | Rating: 2.0
3. El G.
First time for me staying at this hotel.  Something was going on downtown and all the hotels were full.  This is kind of a hike from downtown, but a decent little Doubletree.  

This hotel is by some new development that has restaurants and a theater.  I didn't go to any of these places, but everyone in town seems to know about it.  It's kind of a "big deal".

The staff is VERY friendly, but we're in Minnesota.  That's like saying it snowed in Canada.  Still, important to note that the staff was all very friendly wishing you a good day and all that.

The reason this is getting two stars is because of the hotel chauffeur.  Now,  nice enough guy.  Used to be a truck driver and told me his life story.  I had called a cab, but he insisted that he give me a ride.  Fine, whatever.  Then I figure out that while he's a native, he has no idea where he's going downtown.  NO clue.  I show up late for the meeting.  What is this all about?  He shouldn't offer to give guests rides if he doesn't know his way around town.  I'm not there to go to Mall of America, I had a meeting.

Look, if you're in town on business, don't stay here.  It's too far away and not worth it.  If you're in town to go to Mall of America, maybe it's not a bad gig.  Just don't get a ride from the hotel driver.

12/08/10 | Link | Rating: 2.0
4. D H.
I really can't give this place too bad a review as I keep going back!  I am actually going back again tomorrow :)
It is a nice hotel, close to downtown, but with easy access to all of the motorways that get you around Minnie.
The hotel is very comfortable and the bar/restaurant Dover does a good dinner if you can't be arsed to cross the street and go to Crave.

11/12/11 | Link | Rating: 4.0
5. Shivani P.
I have never been to a hotel with such terrible guest service. The front desk was extremely uneducated on how to handle customers. We waited over an hour just to get our room because the hotel had messed up our reservation. It was not a pleasant stay. Front desk should be welcoming and kind- that really changes the hotel experience- they were rude and slow. I would never go back there! I wouldn't  suggest it to others as well!

06/06/12 | Link | Rating: 1.0
6. Erica C.
This hotel is a bit old but the rooms are totally adequate.  Free internet, flat screen TVs, comfy beds, clean rooms/bathrooms and awesome black-out shades. The shower is amazing - super hot water and strong pressure.  Unfortunately the walls are way too thin. We had the misfortune of sharing a floor with 10 rooms filled with 4 teen aged girls each who screeched and yapped until 3am. {insert eye roll here.}

The hotel provides a free shuttle if you need to get somewhere local which was an added bonus.  If you just need to stay around the hotel or downtown, you don't need a car because the shuttle plus the light rail system is very convenient.  There's also a new shopping area across that street that has a movie theater, restaurants and shops (ladies, there is a Lululemon and Anthropologie there!).  If you like Panera Bread, you'll find a store on the other side of the hotel near Home Depot.

13/01/11 | Link | Rating: 3.0
7. Debbie E.
Perfectly fine Doubletree. I really like the location. There are so many shops and restaurants within walking distance.

Typical Hilton Heavenly beds, multiple towels in the bath, Crabtree and Evelyn amenities, flat screen TV, decent size closet, lots of hot water (even on the high floors). The indoor pool looked great (I didn't go in), the exercise room adequate. Large conference center downstairs. And of course chocolate chip cookies.

The two things I didn't like were the paper thin walls and that there is no wireless except down in the lobby and conference center. You have to attach by cord. But it is free.

We drove. There is plenty of complimentary parking. Really big lot that isn't covered, wonder how well that is during the winter....?

10/08/11 | Link | Rating: 4.0
8. Jimmy P.
Went to St. Paul for business. Doubletree was in a perfect location for me. The hotel staffs were friendly enough and I LOVE their cookie.

The room was very clean and comfortable and I love their towels, so soft.

This hotel was also close to many restaurants and bar.

I would go to this hotel again when I visit St. Paul.

17/09/11 | Link | Rating: 4.0
9. Matt C.
My stay here had 1 purpose. Pass out and leave. The bitter reviews of everyone else doesn't seem fair to me. While I didn't use many of the amenities, my room was perfectly quiet and clean, I had no problem sleeping. If you want a downtown hotel, stay downtown. If they're sold out, this is a great option. Its a 5-10 minute drive downtown.

Just watch out for the weird guys and their hookers in the lobby. Seriously, I saw 3 different guys walking their "lady friends" out at 3am. It was ridiculous.

26/01/11 | Link | Rating: 4.0
10. Josh K.
It was so so. The room was fairly nice, the lobby was pretty standard. The location is good, being across from a small outdoor mall area.

20/12/13 | Link | Rating: 3.0
11. Le G.
Loved our stay. Very friendly staff.  Maria checked us in and I can't say enough good things about her. She tried to upgrade us, gave us access to the Executive Lounge and we did not have to ask for a Doubletree cookie. The rooms were a little on the small side but it was very clean. I have two young children and always need snacks and of course a refrigerator. I asked if they had a room with a refrigerator and they said they would send one up. Later I had to move rooms and a receptionist brought me a key up, instead of having to go down and fetching it. The staff in the restaurants were very friendly and made little paper jets for my sons and they flew it around in the ample space downstairs. Really enjoyed the whole stay. Thanks y'all!

07/09/13 | Link | Rating: 4.0
12. Adam H.
Moderate rooms, no free wifi in the rooms (really!?!?), and just an overall dated feel to the place. Even the fitness center is just meh. No complimentary food, except the cookie they give you when you check in. Heck, even most hotels throw on some sort of breakfast.  

They seem slow in doing things here too. I saw old trays of food just sitting in the hallway waiting to be taken away literally all day. Kind of looked dumpy. I'd recommend you find another hotel for a cheaper price, and skip this one.

21/10/12 | Link | Rating: 1.0
13. Finn K.
Bogus

12/04/14 | Link | Rating: 1.0
14. Farhan H.
Eventhough I love Double Tree, I was very dissappointed with this doubletree.

The good-
Very cozy and comfortable rooms with nice view.
They have free snacks and drinks

The bad- NO WIFI... although its coming soon but really 2013 and no WIFI. That was a deal breaker, which is why I wont be staying here next time.

15/05/13 | Link | Rating: 3.0
15. Robert S.
Nice location right off the highway.   Little dated.   The room I stayed in....had a bit of a smell, but not to the point for me to ask for a different room.    I tried the Executive Lounge for apps and breakfast.

They charge for alcohol during the app happy hour time.   Other properties with similar amenity do not..that was a downer.   The bacon wrapped scallops were good.  

The breakfast was good.   A variety of fresh fruit (all sweet and ripe), oatmeal, cereals, cold cuts and a nice cheese scrambled egg dish.  

Not bad....

01/05/12 | Link | Rating: 3.0
16. Donald T.
The reviews here seem to be very positive or pretty negative. I'm in the latter category. First, the good points: The location is probably very good. I didn't have any activity in the city itself, though (which you can see from the upper level rooms) but it was convenient to the suburban locations I visited. It's right across the street from what appears to be a new shopping center with movies, restaurants, etc. There's plenty of free parking. The cookie at check-in is nice. I didn't notice any problem with noise transmission, though maybe my neighbors were just quiet. The size of the rooms is OK. The beds were comfortable. And the employees generally seem quite friendly.

But now for the negatives. Maintenance is poor to non-existent. My first room was 802. As soon as I entered it, I was hit with a warm blast of mildew/mold. After a bit of detective work, I discovered that the carpeting around the air conditioner was wet. It obviously had had a problem, and the carpet hadn't been cleaned or dried. The thermostat was turned off, probably because of the failed air conditioner. I tried calling the "Careline Hotline" number (ext. 200). It rang forever. Then it rolled over to hold. Finally, it was answered, but when I was doing what the person asked--checking the thermostat--I was put back on hold.

I went down to the front desk--figuring the phone wasn't the best option--explained the problem, and was moved to another room. (Note: Pretty long wait because a few people had shown up at the same time to check in. The desk people are friendly but not too efficient.)

The second room was marginally better--it was on a card-access-only level. The room furnishings were slightly better. It smelled less of mildew though there was still a hint of it. I tried to take a nap, but after about an hour my phone would quickly bleat and then stop. I'd pick up and get a dial tone. A few minutes later, another bleat. Dial tone. Another bleat. Another dial tone. I called the front desk and explained the problem. "Can we send maintenance up?" I was trying to nap, so "No"--figure out what the problem is down there. "I'm sorry, but we can't do anything more unless you let maintenance come up." So....OK. Maintenance comes up 5 minutes later with a new phone: "I understand your phone isn't ringing." Well, actually, it IS ringing. I just don't know why. Maintenance doesn't either, and so leaves.

Other items: One of the other members of my group saw a person sleeping in the hallway early one morning. No idea who he was or why he was there. I'd brought my swimsuit just in case I wanted to swim. But the pool is a circular almost kiddie pool...and it had lots of kids in it. So if you've got a toddler who likes to splash around, it'll suit you fine. But it's not a swimming pool. The "business center" consists of two older PCs set up on one side of the lobby. I don't know if the Wi-Fi works in the rooms. I didn't try, but one of the other people in my group said it didn't.

So: It may suit you. But it's one of the worst places I've stayed at in years.

29/07/13 | Link | Rating: 1.0
17. J H.
Quite disappointed.  It is clearly showing its age.  

We booked a getaway package for the Valentine Day's weekend which included Champagne and breakfast.

Despite this package and my silver status with Hilton Honors (where the profile says upper floors) we were put in a room on the 2nd floor right by the indoor pool/atrium with that being the view out of the window.  The atrium area is like a huge echo chamber and it is VERY noisy til late in the night and then again early in the morning.  Kids and parties until past 11PM and then the hotel workers at 5 AM talking loud.  Noisy heating A/c system makes things worse.

The 2 room suite was not as described in their web description.  No glasses/cups in the bathroom, only one robe, and the lighting in the sleeping area is so bad we could not see basic things.  
The TV system is that gawdawful Lodgenet thing that is slow and has so few channels it is one of the worst you will find.  

Breakfast was the typical hotel buffet style with plenty of food but with the typical tepid at best food temperatures.

16/02/14 | Link | Rating: 2.0
18. Todd M.
Besides the closeness to our office and the Hilton chain, the location next to West End gives you a multitude of eating options - even in the dead of winter. You can get over there and not freeze before you have a drink!

As to the hotel itself, it has had a recent renovation and just added fast wifi in all guest rooms.  A couple of clear tips, never take a room in the atrium, as the noise from the pool, bar, resturant, etc echos right up to your room.  And don't be afraid to park out a bit and be healthy - there is lots of parking even in winter, but everyone dies to be close - so they park like crap.

13/05/13 | Link | Rating: 3.0
19. Tamara C.
The hotel was quite welcoming to my husband, dog and I.  I can say that they were very pleasant people at the desk and when we heard a huge rukus on the floor above us at 1am, they immediately sent someone up there to quiet them.  We staying in the executive suite which gave our dog enough room to feel relaxed and sleep.  This is a great place to stay when you're either going (or leaving) the renaissance faire, Mall of America or visiting friends.

29/09/13 | Link | Rating: 5.0
20. M S.
Here last night visiting friends from Boston staying in the hotel.
They do allow dogs up to 50 lbs so that's helpful if you need a pet friendly place.

The lobby area smells awful -- like when I was young and restaurant staff sometimes cleaned the tables with old dirty "cleaning" water. It smelled like that.
The hallways were freezing.
The power went out in the rooms on many floors including our floor. (the hallway stayed lit, but no emergency lighting in the rooms. The person at the front desk had no information -- but it seemed like this had happened before from bits I overheard.
They were super understaffed. There were children playing in and around the pool with no lighting -- I can only imagine the grimace from the insurance company if they saw that.
There is also construction at the entry for the main lobby so that caused a cluster****
The room and bathroom seemed clean and mostly comfortable, but super basic and under par. I don't know, I guess the whole Hilton family has totally lost its quality over the decade.

I wouldn't stay here by choice.

14/09/14 | Link | Rating: 1.0
21. Kristen S.
The DoubleTree recently hosted my company's 3-day sales meeting. I was the event coordinator. My group and I were very pleased with the food and meeting space. My only complaint is that there was another group in the ballroom next to us that was invading our space. The guest rooms are not luxurious and could use some updating but okay for the price. The food was very tasty and the service was outstanding. The staff was attentive and friendly - one of the highlights! We will definitely be back next year.

27/12/14 | Link | Rating: 4.0
22. Ev L.
ROOMS ARE DIRTY AND HAVE FLEAS; HORRIBLE REMEDIATION OF A BAD SITUATION

I stayed here for work travel (booked for 6 nights). I started to get insect bites of some sort. I thought it was from mosquitos at first. By the 4th night, the insect bites spread. I showed my colleagues and they convinced me that the bites might be from bed-bugs or fleas. The hotel allows dogs and my colleagues had seen several dogs in the building during our stay.

I talked to the hotel front desk and they had me speak to the head of housekeeping and told her about room #329. Her name is Nadira. She was apologetic and denied that they had bugs and could be an allergic reaction to the sheets. I then requested to be placed in a different room. When I got to the second room (#431), I inspected the bed. I pulled down the sheets and the padding they had on top of the mattress had stains and hair. So gross! I also saw a flea jump off the sheet.

I immediately left the room. I logged on my laptop and booked a room at the Marriott nearby. I then asked the front desk at the Doubletree to get a hold of the head of the housekeeper as she said if I had anymore issues to contact her. She had left for the day without even sending anyone up the original room (#329) to inspect what I had claimed.

When I spoke to her on the phone, I stated that I was going to check out of the hotel because the second room she sent me to was dirty. Instead of apologizing and accommodating my checkout she continued to ramble and get defensive about her perfection with housekeeping and how clean they are.  My company had asked me to get a refund and she did say she would only refund me one night instead of the entire stay of 4 nights. She then continued to ramble on and on about how clean they are.

In addition, the front desk clerk interrupted and became upset. She changed her demeanor and tone and defended the hotel's reputation that they would have to send an Engineer up there to do an inspection as they have never had a complaint. She became rude and said "I can help you with your checkout!" but in a very defensive and rude tone. Her name is Alison.Finally, I checkout of the hotel and asked Alison to have the General Manager contact me that night. She handed me the receipt, didn't apologize, nor say thank you.

Dan, the General Manager did not contact me until the next day. I gave him the details of the incident (everything documented above). He responded by saying that they inspected room #329 and found no bed bugs. I asked for him to send me the report and he says there is no report. He says he and Nadira inspected the room and found no bugs and ensured they knew what they were doing as they have been doing this for years. I thought they had hired a third party to do the inspection or the "Engineer" as what Alison stated.

Furthermore, they may not have found bed bugs but what about fleas because guests do bring their dogs to the rooms. Fleas are difficult to find as they jump around and hide in places. They lay eggs and die and the eggs hatch.

I think this is a very poor way of handling the situation. I believe the Doubletree should have hired a third party pest control company who would have produced a report that they could provide to me as requested or at least just bomb the room.

In addition, they could have simply apologized for the incident; comp'd me for the stay, and bombed the rooms. Dan had the audacity to tell me to go to a doctor as I may have an allergic reaction. Please review the pictures of the flea bites. It was all over me, legs, arms, etc. Mostly on my arms.

This is such a poor and unprofessional way of handling the situation. I will never stay at a Doubletree/Hilton hotel.

05/06/14 | Link | Rating: 1.0
23. Nicole S.
They put me in a handicap room when I was not in need of it, at the very least I like to be asked. The bedding didn't smell fresh. Cookies aside, The Front desk staff was not very professional. On the up side, They do have a nice lobby bar with free wifi and the location is great. Overall, I probably would not stay here again.

04/05/15 | Link | Rating: 2.0
24. Christopher M.
I'll start with the positives:
1. Friendly staff
2. Very clean room

Now, the much longer list after one day of staying here:
1. No complimentary breakfast--really?  Get with the new wave, you should provide this for your guests period.  Especially with the price of rooms....look at what your competitors are doing and follow suit.
2. TV.  Ok, I'm not a HUGE TV watcher, but the TV was seriously smaller than mine at home.  In a time of very cheap flat screen tvs, you can do better.
3. Service.  I brought some take-out in and forgot to take a fork.  Asked for this at the front desk and was told it would need to be brought to me by guest services.  I apologized for the bother and was told no problem.  An hour later without a fork, I just washed my hands and ate caveman style.  I guess that was too demanding of a request.

Bottom line, not impressed....Hilton, with your budget, you can do much better.

09/02/15 | Link | Rating: 2.0
25. Amanda B.
This Doubletree is across the street from the whole Homewood suites in St. Louis Park.

There is an indoor pool on the bottom floor and an executive lounge on the top floor. The executive lounge breakfast is sad. They do not close the door so anyone can walk in.

There are robes in the closet and the room is a good size, and parking is free.

Overall I wouldn't stay here again. The staff is sad, the walls are thin and I feel like only the lobby is renovated- not the hotel. It's a lie.

20/05/15 | Link | Rating: 2.0
26. Reg J.
I was very pleasantly surprised by my one night stay here. I was at an overnight conference and from check-in to check-out, I experienced the DoubleTree in St, Louis Park to be very clean, attractive and above it's peer group.

The front desk staff had a level of professionalism I frankly wasn't expecting at this level of hotel (not 4/5 star). Very professional and efficient.

I really appreciated that the room service star was without any fuss, able to provide me something from the lunch menu, for breakfast. As simple as that sounds, I have had other hotels say that they could not do this. Again, cheerful agreement and the sandwich was delivered to my room within 15 minutes along with a pot of really good strong coffee. If you love strong coffee, you'll appreciate that.

The food at our conference was also very fresh (fruit and veggies especially) and the banquet staff was first rate.

My room was clean and quiet.

I have never stayed at the DoubleTree brand of Hilton and I would not hesitate to try another location or recommend this one.

01/02/15 | Link | Rating: 4.0