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Hotel Ivy, Minneapolis in Minneapolis, MN

Hotel Ivy, Minneapolis in Minneapolis, MN


Imparting an air of understated elegance and chic, the hotel's accommodations will project the spacious comfort of a private residence, offering an exceptional experience with state-of-the-art amenities, imported fine Italian linens and custom furnishings.  The limestone bathrooms with Ivy Spa Club's signature line of bathroom products, and silky bathrobes include deep soaking tubs and glass-enclosed showers.  

Unwind and relax in the Ivy Spa Club where you can choose from a stunning array of pampering massages, therapeutic skin treatments, silky body wraps, soothing facials, and complete nail care services. The 17,000-square foot Ivy Spa Club offers 14 treatment rooms for convenient appointment scheduling and amenities such as heavenly relaxation areas, dedicated couples suites and hydrotherapy rooms, steam rooms, saunas, co-ed whirlpool, a cold plunge, Vichy and Water Tile showers, and a state-of-the-art fitness facility.


Established in 2008.

Hotel Ivy opened in February of 2008.  Minneapolis' historic Ivy Tower was a beacon of Moorish design in 1930.  This building served various tenants over the course of the following decades.  On the brink of destruction in the 1990's, this building was purchased and is now recognized for it's historic qualities.  

The Luxury Collection is a selection of hotels and resorts offering unique, authentic experiences that evoke lasting treasured memories.  For the Global Traveler, The Luxury Collection offers a gateway to the world's most desirable destinations.  Each hotel and resort is a distinct expression of its' location; a portal to the destination's indigenous charms and treasures.  

Today, The Luxury Collection is an ensemble of more that 69 of the world's finest hotels and resorts in more than 26 countries.  All are noteworthy for their history, architecture, art, furnishings and amenities.


Company Info:

Rating: 4.03

Address: 201 South Eleventh Street, Minneapolis, MN, 55403

    Hotels in Minneapolis, MN



    Comments (74):

    1. P H.
    Great hotel. Fantastic bed great tub and a really nice afternoon tea.

    07/05/09 | Link | Rating: 5.0
    2. Smoothie M.
    On my last visit a month ago, I had a fabulous experience in the spa for a manicure. Very nice conversation and treatment. Will try to make it a regular visit when I'm in town.

    23/08/11 | Link | Rating: 4.0
    3. Solbiato S.
    I agree with the others....this place rocks.  My new go to in MSP.  Every aspect is top notch!!

    08/11/09 | Link | Rating: 5.0
    4. Lucy C.
    I LOVE this hotel. My fiance and I were there for 3 days. The staff was excellent, super nice and accomodating.  

    We ordered room service both nights and it was delicious... try the gnocchi with roasted red pepper sauce... The chocolate cake was amazinh... they served this amazing espresso coffee sauce (i think) with the super moist cake and delicious ice cream. one slice of that cake is hardly enough. the seafood plate from the Porter & Frye menu was heavenly. we heard the scones they serve in the lobby are delicious.

    The beds were soooo soft and the pillows were fluffy. The bathroom was gorgeous. Separate bath and shower. We were on floor 16 or 17 and it was a beautiful view of the city (albeit some construction work). The location was perfect.

    LOVEEEE this hotel.

    16/09/09 | Link | Rating: 5.0
    5. Doogie D.
    I didn't want to leave. The room is very comfortable, clean and spacious, the service was outstanding, and it's in a great location. Everyone working there was extremely polite from the front desk to room service. And the food was great too. I just wish I had had time to try the spa!

    28/07/10 | Link | Rating: 5.0
    6. desarae v.
    I love the restaurant here. Go for lunch. They valet.

    05/01/11 | Link | Rating: 5.0
    7. Chad R.
    This is one of the nicest hotels I've ever stayed in!  The bathrooms were amazing and the bed was VERY comfortable. :). I would definitely recommend this to friends and will try and stay again.

    05/12/10 | Link | Rating: 5.0
    8. Giavanna F.
    The service we received was terrible. When we arrived at the hotel, we were told our room wasn't ready and that it was unknown when we would be able to get in. This put a damper on the whole night because we came to use the amenities *whirpool, sauna, steam room". Because we had dinner reservations that night, after we waited about 2-3 hours for our room, we had only about 45 minutes to use the amenities. Also, the lady at the front desk was not very plite and didn't greet us when we walked in. All she asked us for was our last night and never said "Hi", "Welcome", etc... Then she was rude about the room situation. The next morning when we went to use the steam room it was out of order which would typically be okay but since we experienced so much other trouble, it was annoying. We also called the front desk and requested 4 bottles of water. We waited about an hour and finally called back down and they said they forgot and will bring it up now. We waited about another 30 minutes and nothing came, so we went to breakfast. When we got back to the room, it was sitting there but it took about 4 hours to get water. We requested a late check-out because we wanted more time to use the pool since we didn't too the night before, when we called the front desk person said it was not possible because too many people requested it. How is this fair since we had to wait the previous night for our room, but then don't get to stay an hour later the next day. After a long argument, some one called us back and said we could stay one hours longer... Paying $250 a night was absurd for the service we got. I will not recommend this hotel and will comment on how horrible it is if people ask.

    23/04/13 | Link | Rating: 1.0
    9. Krista D.
    If there were more than 5 stars The Hotel Ivy would get it!  The most wonderful hotel we have ever stayed at & we have stayed in countless hotels!  The staff was wonderful & service was outstanding (anything we could possible need they would bring to us, even our Vikings tickets we left in our car!).  We really didn't think the prices were bad at all ($28 a night for valet, CHEAP!).  Plus our room itself was awesome, comfy bed, huge modern bathroom, what more do you want in a hotel room?  Some of the other (bad) reviews I just don't understand!  We will only stay at The Hotel Ivy when we come to Minneapolis, it was amazing, I don't see how you could get any better!

    09/12/10 | Link | Rating: 5.0
    10. H. P.
    The room was comfortable and quiet. And the spa was great!

    03/06/10 | Link | Rating: 4.0
    11. Cristi J.
    This place was fantastic in every way.  Great room, great service, great location.  There was a huge soaking tub in the bathroom, which I wish I would have had time to try.  The bed was extremely plush and comfortable.  Very luxurious.  The other thing that sets this hotel above the rest is how quiet it was.  I don't think I heard a sound from the outside world.  Will definitely be back!

    24/05/11 | Link | Rating: 5.0
    12. P X.
    After a long week at work, all I wanted to do was curl up in an amazingly comfortable bed with a glass of Champagne, and feel like I was on an exotic vacation....which is exactly what Hotel Ivy ordered-up for me! I booked their massage/room package and couldn't have been happier with the selection.

    I checked into the hotel around 2pm, headed right for the SPA, and after a guided tour by my personal spa attendant, proceeded to have an amazing massage! After the massage, I drifted over to the whirlpool to relax even more.

    After completely returning to earth, showering, and getting dressed, I headed back up to my room to relax, order room service, and enjoy the evening (while sleeping on possibly the world's most comfortable bed ever!). Gosh, I want to go back right now!

    23/08/10 | Link | Rating: 5.0
    13. Tina Z.
    Almost my second home since I have to travel here a lot.. one of the best hotels... staff supper awesome....

    08/08/11 | Link | Rating: 5.0
    14. Ryan B.
    With only about 24 hours in Minneapolis I had lower than normal expectations for my experience. But the Hotel Ivy changed my attitude the moment I stepped inside the lobby.

    I really had no idea what to expect as someone else booked the travel (it was for business). I was greeted by extremely helpful and friendly (but not overly friendly) staff.

    The room was larger than most hotel rooms and the bathroom was spectacular. I never get in tubs at hotels not because of any other reason than I just do not like taking baths. But this tub tempted me more than most!  

    Of course when I am traveling for work I am a high maintenance guest. I forget my tooth brush and need one brought up. A day does not go by with out me asking for assistance like thirty times. Where is the closets Staples? What is the traffic like in the morning? Do you have an extra HDMI cable bla bla bla... The staff did not blink once and were pleasant and accomidating every time I asked something new.

    While the hotel was hip and NEW I would not say it was swank like the "W" but I do not think it is trying to be like the "W" considering that the same company owns them both.  

    The only thing I did not try was the spa or the hotel restaurant for dinner. The breakfast was perfect for what I needed and would imagine that dinner would be a good experience.  If you are in the area I say STAY here.

    30/09/09 | Link | Rating: 5.0
    15. Michelle H.
    I cannot find a challenger to this hotel in MSP.  
    You will remember the sheets, you will want to replicate the experience and try to find them online. You will be disappointed to learn that the purchase of said sheets will run you north of $1400.  

    Room is modern, masculine and well appointed. Enjoy!

    The gym is phenomenal.  The shoe shines are fab and the only fault I can find is with the restaurant.  Ehhh.

    10/02/10 | Link | Rating: 5.0
    16. Jennifer R.
    Absolutely gorgeous.  The staff is very attentive, the room is beautiful, the tub is amazing, the tv is awesome.  Robes, slippers, every amenity - you name it.

    The location is downtown.  VERY NICE!

    I would live here if I could!  lol

    I highly recommend Hotel Ivy.

    09/02/09 | Link | Rating: 5.0
    17. Theresa C.
    Got to stay at the hotel for a date night at the spa! The hotel was just as nice as the spa - really beautiful decor, great service, and nice amenities in the room. The only downside was that the restaurant had been booked for a private company party, so we couldn't order off that room service menu. The limited in-room dining menu was good too, but we were looking forward to the larger selection.
    The spa products in the room were a nice touch, and large sized bottles. Huge towels, robes and slippers are provided too. This is overall a very classy and sophisticated hotel. I would recommend it to anyone.

    17/12/09 | Link | Rating: 5.0
    18. Bill W.
    I've stayed at the Ivy twice now and have never been disappointed. The staff is friendly, warm and eager to make your stay a great experience. The location is great: it's a few blocks from Nicollet Mall which has shopping, restaurants, bars and great people-watching experiences.
    The rooms are well-appointed with extremely comfortable beds, plenty of clothing storage, a great bathroom, and large screen TV.
    My room had a great view of downtown Minneapolis. They have a very nice health club with men's and women's locker rooms. Each locker room has full-size lockers, individual showers, steam room and sauna. There's a co-ed whirlpool, too.
    They have a spa which I didn't get to experience, but want to the next time I'm there.
    It's a great value for the price!

    24/04/12 | Link | Rating: 5.0
    19. Avin N.
    We stayed at Hotel Ivy on a September weekend getaway back to Minneapolis (which is where the gf and I met back in 2006). I had been planning the trip as a surprise (during which I was going to ask her to marry me!), and Ivy seemed like the perfect hotel-- it was just about to open when we moved away in early 2008, so I figured that the details, decor, and amenities would be some of the best in the area.

    And we were not disappointed. I popped the question just a few hours after we arrived in Minneapolis, and we enjoyed the rest of the weekend in true style thanks in large part to Ivy. The evening we arrived, I arranged for champagne and chocolate covered strawberries to be delivered to our room, and the presentation and selection was outstanding. The room was beautifully appointed, with a fantastic view of downtown MPLS.

    The service was fantastic throughout our stay, with a very accommodating staff. The hotel restaurant was also quite nice, great for a pre-dinner (or post-dinner) drink and conversation. Admittedly my memory of the experience may be biased since it was, well, an amazing weekend altogether, but I do think staying at the Ivy added an additional element of luxury and relaxation to our visit. It was the perfect place to stay for a weekend of celebration.

    29/01/11 | Link | Rating: 5.0
    20. Dane K.
    Very, very nice place. Nice and modern with luxury in the air, but not over the top.

    Extremely nice desk staff.

    Gorgeous room...  I love how they lay the room out with the armoire facing in to a nearby wall, as if to create a little foyer/hall in your room.  The TV is mounted on the back-side of the armoire, facing your bed.  The room size isn't much bigger than other similar hotels, but it feels bigger and nicer because of this.  Huge plasma for a hotel room, 42 or 47" I think it was.  It was wired with some HD, though there were a few channels where there are HD simulcasts available that they didn't have.  Overall there was a lot less "clutter" that some of the other Starwood properties have (I can't stand all of those signs on every desk and table at the Westin, for instance... though we couldn't find a "do not disturb" sign in our room).  They really thought out the design down to every details.  The alarm clock is a modern sleek design, the hotel phone is even stylized differently from the stock phone most places use.  Instead of the typically boring side chair, there was a very nice chaise.

    Their bathroom is one of the most luxurious bathrooms of any hotel I've been in..  Nicely decorated with travertine (limestone maybe?) tile, granite vanity, modern fixtures and lighting.  Probably would have used the soaking tub if they gave you bath salts... next time BYO I guess..  They do have very nice bathroom products, though (from their Ivy Spa).  Room has two nice robes, two pairs of slippers.

    They do a turn down service at night.

    We used the concierge but I got the idea they don't seem to have any "pull" on reservations more so than Joe Schmoe.

    The Ivy Spa which is attached is quite nice. Guests get to use their gym, dry sauna, steam room, and whirlpools for free.  Except for the co-ed whirlpool which you'd need swimming wear for, you can just show up and use the facilities and they provide everything you'd need (or not need)!   The locker rooms are immaculate, far, far nicer than most gyms.  They apparently have a membership system for the Spa/gym, but I get the idea they don't sell many memberships.    Of course they also have services you pay for (massage, etc) which I'm sure are quite nice.    Perhaps this is the best part of the hotel...

    We went on a weekend where it was pretty dead, but the room rate was extremely reasonable.

    Great location.. a few blocks from the Nicolett Mall strip.  Directly next to the convention center.  They have valet parking for $27, but there were several public lots around that were ~$5/night (that may have been the weekend price though I doubt weekdays was much more if any).  On the weekend, meter parking was free and easy to get.

    Will be back I hope...Didn't want to leave!

    09/09/09 | Link | Rating: 5.0
    21. David A.
    This Starwood hotel is basically a slightly modernized and more upscale Westin.  

    I found the room to be nice but relatively small and strangely laid out.  The mini bar, for example, was just in the middle of the room's entry hallway - definitely bad fang shui.  Interestingly, this same mini bar has no solid food.  Yep, no snacks.  Better not get hungry or arrive without having eaten dinner...  Also, I had this annoying buzzing sound in the bathroom for which I debated getting my room changed.  Otherwise, the bathroom was nice with a  walk in shower and great products (in nice size containers) from the hotel's spa.  

    Regarding the service, I needed directions to a building a few blocks away and it wasn't exactly pulling teeth to get the person at the front desk to help me, but he wasn't particularly happy to help me either.  He also did not know where the nearest FedEx Kinkos was (it's about 5 blocks away as I found out).  Of note, the hotel does provide complementary shoe shine but one has to call the front desk and request it.

    Lastly, the location is good but truly on the edge of the center of town.

    So, I'm giving this hotel 3 stars.  I almost gave it 4 since it is new but considering all of the small issues I ran into, I'm giving it 3 because it just doesn't quite have its act together.  For the price, one should expect and receive a bit more.

    05/04/10 | Link | Rating: 3.0
    22. Megan M.
    I am definitely a fan. I was attending a conference at the convention center and it was very close and conveniently located to the heart of downtown. It has direct access to the skyway but really it's a block away so you're better just walking.

    It is very visually striking from the inside and outside. Floor to ceiling windows show the staircase and the inside is refined with white marble and dark woods. And what isn't to love about Starwood Luxury beds?

    The service here was superb. Everyone was very courteous. They are a smaller boutique property so room service can be limited. The plus is you can order the basics or you can actually order from the on-site restaurant Porter and Frye.

    They also didn't charge for business center usage which was a major plus for me on this particular trip.

    05/06/11 | Link | Rating: 5.0
    23. Stevie C.
    By far one of the most pleasant stays I've ever had at a Starwood property. I loved everything about this place. From the moment I entered the lobby I felt so serene and taken care of. When I got up to my room there was wonderful music playing and mood lighting. After a harried trip to get to Minneapolis it was much appreciated. The bathroom was amazing. It was so clean, with not a stray hair in sight! Also, I'm not normally the business traveler who works out BUT...the gym here was by far the nicest one I've seen. It was so big, with every piece of equipment imaginable. They even offer complimentary personal training for people staying at the hotel. The bed was big, comfy and had so many pillows there was no way to go wrong. This hotel made me wish I was staying there longer as I just felt so spoiled by the experience! I will definitely go back next time I'm in minnesota!

    16/08/12 | Link | Rating: 5.0
    24. Jessica M.
    Posh, upscale and sleek, this hotel in the heart of downtown Minneapolis manages to combine class and elegance with minimalism to create an oasis in the midst of a metropolis.

    The rooms are divine, the staff is courteous and friendly, and the spa here is an experience that is not to be missed.   For the price of a treatment (massage), you get full access to their spa lounge, showers, pool, etc.   The massage was decent, and the time spent in the lounge with padded reclining chairs and soft, ambient music was just as relaxing.

    Definitely a great option to stay at if you're in town, or just want to "get away" for a night.

    02/06/11 | Link | Rating: 4.0
    25. Lesley G.
    My sister used Hotel Ivy for out-of-town guests at her wedding and the experience was fabulous!  The rooms are so big and the location in Minneapolis is great!  Perhaps my favorite part is the bathroom, with a walk-in shower, copious amenities from nail files to cue tips, and just the sheer size and elegance of it.  Complimentary tea, coffee, and scones in the front lobby are a great start to each day.  I would definitely recommend this hotel for anyone who wants to escape the giant chain hotels for a more unique luxury hotel.

    01/06/11 | Link | Rating: 5.0
    26. Torry D.
    This is for platinum status biz travelers.

    The hotel is fine the rooms are okay.  But upgrades dont exist and the amenities suck.    I spend way to much time in hotels to not get what I want when I stay and considering I've thrown Starwood close to $100,000 the past few years.   And, really my expectations are not that high.      

    Not worth the stay.  The W or Westin are better.  Even the Aloft is better.  Shit even the Westin in Edina is better.

    25/08/10 | Link | Rating: 1.0
    27. Robbie B.
    The stars are for the beautiful property.  But the service was horrible.  I had extra charges on my bill that were obvious errors and required 2 phone calls to fix.  I called to ask for the housekeeping not to disturb me between 2 and 3PM and had the housekeeper pound on the door at 2:30.  No one helped me with my bags, despite the fact that I was the only person checking in and there were no cars out front but mine.  I could go on.  There are so many lovely hotels in Minneapolis--try someplace else.

    21/06/13 | Link | Rating: 2.0
    28. Jason P.
    My favorite hotel in Minneapolis. Great Rooms, better customer service and easily the best hotel gym I've been to in some time. It's not your standard hotel fitness room with a couple of treadmills and an eliptical machine. This is a full on gym. The spa looks great but I haven't taken advantage of it yet.

    Stay here every chance I get

    24/10/11 | Link | Rating: 5.0
    29. Amber L.
    Very nice hotel. We stayed for a weekend for a business trip. They originally put us in the wrong room where someone else was already staying which was extremely odd and akward. Our baggage was taken to the room and had to go with the bell hop to the room to show them which bags were ours to have them taken to a new room. But on the plus side, they upgraded us to a better room (I think it was the queen suite) which turned out to be the same exact room set up on the top floor. It's definitely a high end place and I would recommend.. First time I've ever slept in a comfortable bed in a hotel!

    10/12/12 | Link | Rating: 5.0
    30. Mark A.
    This is a great hotel in the heart of downtown. I very much enjoyed the room and access to the fitness center/spa. The free morning coffee in the lobby was a welcome sight and all of the staff was very nice and responsive. Porter and Frye is also a good accompanying restaurant. The gym access is great; full weight room, sauna, steam room, etc. The room itself is well appointed and the bathroom is on the upper end of luxury. Recommend to anyone visiting the twin cities.

    24/06/11 | Link | Rating: 4.0
    31. Tina L.
    I stayed here twice last year as SPG plat and really enjoyed it both times.

    + Most comfortable bed ever.
    + IvySpa bath amenities (though the last time I was there, I had a mix of Remède and IvySpa bath products)
    + Nice little spa (separate steamrooms and a co-ed whirlpool, I didn't try any of the treatments)
    + Nicollet Mall is within walking distance.
    + I've seen (and booked) $109/$119 rates a couple of weekend days every month.

    +/- No real suite upgrade, but the Grand Deluxe Room is nice enough and is bigger than the corner deluxe room at the Westin Edina Galleria.
    +/- Expect to spend ~$5-12 on parking in the lots across the street, or pay $18 (I think) for valet with in-and-out privileges. I guess this is okay for downtown.

    - Internet has not worked for me the two separate times I've been there, and there's only one public computer in the lobby (there was always someone else using it whenever I needed it).

    I would stay here over any of the other Westins in Minneapolis (both the one downtown and the Edina Galleria one).

    11/05/11 | Link | Rating: 4.0
    32. Amiee L.
    We have been staying here while we are Minneapolis for work and it seems to get better & better.  

    Best thing still.....free coffee/tea with your wake up call!

    2nd best thing the big soaking tubs and the bath salts they put out!!

    09/03/09 | Link | Rating: 5.0
    33. Danna M.
    Beautiful hotel, great location. $14.50 is a bit hard to justify for wi-fi these days when a coffee shop selling $4.00 items can give it away for free.

    22/02/13 | Link | Rating: 4.0
    34. Ronnie G.
    Another easy review.

    One Star for having amazing service. 2 PM late check out was accommodated, breakfast was delivered quickly.
    Two Stars for having Esquire in the room. Not just that but also having the Big Black Book as well. Above and beyond.
    Three stars for the awesome bathroom. Rain shower heads, deep soaking tub, and spa esque toiletries.
    Four Stars for the perfect spa experience. The Ivy Spa Club always delivers a memorable experience. Milly did a great job.
    Five Stars for the Slumbering Bed. The bed itself is 5 star worthy. Watching Rafa/Djokovic in the Wimbledon finals in a king size feather bed is literally heaven.

    Dare I say a Sixth star for having a wallet saving deal on the Saturday of July 4th weekend.

    Well played Ivy.

    03/07/11 | Link | Rating: 5.0
    35. Joy F.
    WoW!! This is as good as it gets! I was in Minneapolis on business for two weeks and I had the privilege of staying at The Hotel Ivy Minneapolis! What a wonderful Gem of a hotel!

    Now I must tell you that I work for a National Hotel Brand, and always thought my brand was best, after staying in the luxury Hotel Ivy, I'm hooked for LIFE!!!

    I did have room service and the food was perfect! The rooms are clean and comfortable- I truly felt as if I was the first person to stay in that room! The bed was magnificent! I can hardly sleep in my own bed now that I've experienced The Hotel Ivy's bed!!

    You know my motto...Price, Quailty or Service...pick any TWO! Well at the Hotel Ivy Minneapolis you CAN have ALL THREE!! The staff is wonderful! I enjoyed everyone I came in contact with from the Front Desk, Restaurant, Housekeeping and Room Service!

    Ok, so if you are in Minneapolis, be sure to check out The Hotel Ivy! Oh yeah, the restaurant has an awesome happy hour...Porter & Frye!!

    24/08/11 | Link | Rating: 5.0
    36. Elizabeth N.
    This hotel is impossible to forget!  

    I traveled to Minneapolis weekly for a total of 9 months - and stayed at the Ivy.  Seriously, one of the best hotels I have ever stayed at (for the price I paid).  The service was unreal - the bed was AMAZING - location was great.

    Hotel food is never that great - but I felt the Ivy had pretty good options.

    While I don't miss traveling - I do miss the Hotel Ivy.

    23/03/12 | Link | Rating: 5.0
    37. Chimeren P.
    I did not stay at the hotel but I went there for "Tea at the Ivy" which is their high tea service.  While the food they serve is from the kitchen of Porter & Frye the actual tea is held in the lobby area of the hotel.

    The service is offered daily from 3-5 pm and you can choose from a variety of Harney & Sons premium loose-leaf teas.  I choose the classic earl grey and while it may be considered a boring choice by some, I thought it was delicious.  

    But high teas isn't just about the tea it's all about great conversation while enjoying savory and sweet treats and the chef did not disappoint!  For only $15 we each got a pot of tea and 7 different little finger foods that were all fabulous.

    The savory selection that day was chicken meatballs with an apricot filling, a mushroom puff pastry and a crustini.  For the sweet there was a apricot samsosa shaped thing, a hazelnut and chocolate filled cookie, another cookie and a raspberry and chocolate cake.  It was great to be able in indulge but not feel guilty about it because the portion sizes where small.

    I've had high tea elsewhere for triple the price and received way less quantity and quality of food.  This is by far the best quality food at a high tea I've ever been to and definitely the best price.

    Perfect for a girl's afternoon out or even a mother's day treat!

    27/09/10 | Link | Rating: 4.0
    38. Melanie C.
    Stayed here for a business trip on someone else's dime - which caused us to do a short tour of hotels in Downtown MN. Compared to the Hilton, the room we had at the Hotel Ivy, 504,  was small and lacked character.  The room and bed at the Hilton was far more comfortable at a lesser price.  On top of it, they charge a $50.00 rental fee (each!) if you would like a fridge and microwave in your room for an extended stay. As pricey as the rooms are here, and an obvious penchant for business-class travelers, you would think they could provide these as amenities.  Maybe I ask for too much.

    Beginning after 11:00 PM a room down the hall from us got the party started. Now, I've stayed in cheap hotels, motels and hostels all over the States and this was the WORST for disturbing levels of noise. Outrageous for what they charge. For gods sake stay away if you want a decent nights sleep on a weekend.

    I'm giving them three stars for the stellar staff  - who are very helpful and kind without being prompted. You really do feel like a welcome guest!  Oh - and the super deep bathtubs are pretty great as well.  Now I want one for my house!

    08/05/12 | Link | Rating: 3.0
    39. Joyce C.
    As of this week, they stopped the complimentary coffee service with your morning call :'(

    Regardless, this hotel has the BEST service, cleanest room, amazing bath products and the most comfortable bed in Minneapolis. You'll love this hotel -- trust me I'm a hotel snob :P

    If there is one thing that I dislike, it is the restaurant and room service menu. The selection is very limited and the food is mediocre.

    Other than that, Hotel Ivy will give you a great full-on gym, several complimentary spa amenities and a free drink a night at the bar for Starwood preferred guests.

    10/11/11 | Link | Rating: 5.0
    40. Joe I.
    This is not a review of the hotel, but of their event spaces.  I had rented one of their smaller rooms for a conference and used the space for 4 days.  The room itself is nice, the hotel itself is nice, but I could never find the event staff when I needed them, and when I would go down to the front desk to ask them to find someone it was if I was asking them to eat wet sand, they were so put out at having to (gasp!) help anyone (shudder) that dealing with them ruined the whole experience.  I was there on a weekend and weekdays, and one weekend staffer was quite attentive, but after that I had three straight days where if I wanted anything I had to bust my hump to find someone to help me.  I'm not sure I would use this space again.

    04/05/12 | Link | Rating: 2.0
    41. Bao N.
    We decided to stay here for my sister's bachelorette party and I thought it was a lovely hotel. We had a champagne toast for our party of 18 and everyone was really nice here. Our room was nice (small) but nice. I thought the shower was amazing! We parked across the street in a connecting ramp since we were overnight. It was suppose to be $13 but we only ended up paying $5. But either way it beats the $28 valet parking. There are a ton of good places to eat downtown so you're never short of options.

    We didn't have a balcony but I think the room met our needs and I would definatly go back.  The bed was comfy and overall I enjoyed our stay at this fabulous hotel!

    18/06/12 | Link | Rating: 4.0
    42. Mark S.
    We got upgraded to a fantastic room... great bath, and to top it, we received chocolate dipped strawberries and a bottle of champagne on arrival to our room!  We used the valet which worked great as well.... I did like the location as it was so close to nicollet mall and Brit's pub..

    19/06/12 | Link | Rating: 5.0
    43. Elizabeth H.
    My favorite place for a "Staycation" in the TC this place never ceases to impress me:

    A few of my favorite things--

    1. The bed.  It's like like a thousand little angels suspending you in a cloud.  

    2. The large bathrooms.  Granite.  shower and tub.  Lots of mirrors.  Obviously very clean.  

    3. The other details (flat screen, mini-bar, bath robe, etc.)

    4. The guest service people are so nice!  I asked for an extra robe and I don't think it took the delivery person 3 minutes to arrive at my door with one.  And don't forget about the mini-scones in the morning.

    5. Three words: jacuzzi the size of my house.  Ok.  More than 3 words, but you get the idea.  And when you tire of that, how about steam shower and sauna?  And meditation room?

    6. Walking distance to many favorite restaurants.  

    I wish I lived here.  Until that day comes, thank you Ivy, for making me feel like I'm a somebody other than a totally anonymous nobody who usually stays at the Comfort Inn! :-)

    06/02/11 | Link | Rating: 5.0
    44. Haley R.
    For my first visit back to Minneapolis since moving back to Iowa, I decided to splurge a little bit on our hotel and after much debate, finally settled on the Ivy.  Now I can't imagine that I'll ever stay anywhere else when I visit.

    Location was a key factor, and Hotel Ivy is conveniently located on the southwest side of downtown, still within walking distance of everything and super easy to get to from 35W.  There are plenty of parking ramps and surface lots nearby, but to further simplify things I went with the valet package, which offers unlimited in-and-out privileges during your stay.

    The room was on the smallish side but very nice, and the bed was plush and ultra comfy.  The bathroom was spectacular - I fell in love with the shower.  Sadly, time did not allow for me to soak in the deep tub.  

    Wi-Fi was something like $10 per device per day.  No thank you.

    If you're a Foursquare user, be sure to check in as it entitles you to a free drink at Porter & Frye.

    19/08/12 | Link | Rating: 5.0
    45. Andrew H.
    i need to take more business trips if i can stay at hotels like the ivy.  if it weren't for the government rates, i probably wouldn't have made my way over to the ivy, but man i couldn't have asked for a better place to put my head down.

    service was great from the start to the finish.  the porters took my bag as i waited to park my car and had me all set up and ready to go for check in once i walked into the lobby.  after a few flight delays and the normal travel pains throughout the day, it was night to be able to just get to the hotel room and rest up.  the room was clean and spacious...the bed was soft and comfortable...the gym and spa were made for luxury.  

    if there as any complaint, it would be that the wireless fee was pretty steep.  i would imagine that business travelers would require a network, so i can see the hotel thinking it is good business to jack up the rate, but that was a bummer.

    other than that though, there is very little to find fault for.  next time i'm in minneapolis, i'll be back at the ivy.

    29/01/12 | Link | Rating: 5.0
    46. Jennifer M.
    Love love love this hotel. By the way, I am not the kind of person who settles for low standards when it comes to my traveling sleeping arrangements. The Super 8 Motel is not even in my vocabulary.

    The Hotel Ivy is the best hotel I have had the pleasure of staying in in Minneapolis. They take great care of their guests, have fantastic arrangements, and their spa is phenomenal.

    If you are in Minneapolis, do NOT settle for anything less. The Hotel Ivy has it all, and it is within walking distance of many of Minneapolis' great restaurants, nightlife, and tourist attractions.

    03/05/11 | Link | Rating: 5.0
    47. Dean H.
    Why don't more hotels get it?  Aloft GETS IT.  Friendly staff, clean and just what I needed on a work trip.  Simple, just right, accommodations.  Financial incentive for not having daily maid service.  Amenities available if needed.  Fun & quirky atmosphere.  I'll be back.

    03/10/13 | Link | Rating: 5.0
    48. Miss M.
    I gave this hotel a 2 star because one star goes to allowing dogs and the other star goes to the wonderful valet guys.  This is not a 4 or 5 star hotel.  The building and lobby may look great but the service and rooms are a joke.  I reserved the executive room with king size bed only to find out at check-in that they only have a 2 queen.  I could not upgrade since there was no rooms available.  I was tired so I gave in and check-in to my room.  You would not believe how tiny this room was. For the price of 300  I would rather go to a cheaper hotel.  The room was so tiny that I felt claustrophobic.

    Well, besides the small room.  The next day I demand they get me a king bed or move me to a suite because for a room that size I have no idea why they would put a 2 queen size bed.  They agreed after I talk with the manager and move me to the deluxe suite.  The suite had a foyer, living room, bedroom and bathroom w/ bath and shower.  It was absolutely a big suite.  The first problem started when I notice there was no trash cans to be found.  Come on.....for a suite this big...you don't have any trash bins, not even in the bathroom?   I was going out so I called the front desk and requested them to bring a trash bin to my room.  I came back that evening and there was no trash bins so I threw my trash on the floor of course.  Well, again the next day before I left, I told them to bring a trash bin and also clean my room.  

    I came back to the hotel at 9pm and to my surprised my room was not clean or made up yet.  I was annoyed how they could miss my room.  I've been gone for 9 straight hours and they did not clean my room or at least do a turn down like what they claim they provide.  They sent someone to come see my room.  I was angry because it was late in the evening and I just can't believe this is happening to such a great hotel.  I showed the guy my room, my unmade bed, and of course I had to show him where I throw my trash...at the corner of the room because there was no trash bins for 2 days straight.  

    They told me to wait downstairs while they were making my room. 30 mins later I had a bed made like they just replace the sheets without  tucking it in.  They did take my trash but no vacuum whatsoever.  They left me 2 cookies on the table but what good would that be after all the things happening.

    This is my first time staying @ Hotel Ivy and 3 days was enough to say I will never ever come to this hotel or recommend to anyone.  FYI,  breakfast was a joke.  The first day I order a room service breakfast.  Eggs, bacon, and toast...whatever.  I got a call back that they don't have any bacon. Ok, just send me the rest.  I received eggs and hamburger buns as my toast. I didn't bother getting room service day 2 or 3.  I would rather eat at the restaurants in downtown.  It's a shame for a hotel this nice to have such bad management.

    23/08/13 | Link | Rating: 2.0
    49. Jennifer D.
    This hotel is primely located ( quick walk over the sky walk (or street) to the convention center), 24 hour access to the gym/spa area, clean and well appointed.

    More importantly the people are incredibly friendly and helpful even if you have a minor emergency at 2am. Many kudos to the dude who brought up the feminine products that early in the morning! (Who knew that when you went to a conference with thousands of women that your cycle be affected and would be a week early leaving you woefully unprepared!)

    The door guy gave me great directions to walk over to the local Target. He reached out to me when he saw me trying to orient myself to the phone map and street location. Nothing better than having helpful local direction to get where you are going.

    Somehow I kept deactivating my card, and friendly desk clerks sorted it out multiple times with a smile even though sometimes they had just dealt with some personalities.

    Not once, but twice when coming out of the sky walk to the hotel I was asked if I needed any help. There always seemed someone around wanting to help me out which was pretty darn awesome.

    The restaurant is quite tasty as well, although I admit I ended up getting the burger _3_ times on my 6 night stay because it was _that_ tasty. Apparently they get the prime cuts of meat and grind it in house. It's especially juicy.

    The bed was comfortable, sheets were clean, a couple of the towels were super big and plush (others were plush but not as super big).

    The bathtub and shower were separate. The bath itself was a luxury. I'm 5'10" and it was pretty comfy. It could have been a little longer, but that would have taken space from the shower so it was a good compromise.

    Multiple large mirrors, especially the one near the door were really helpful for getting ready in the morning.

    I was on the 4th floor, so not awesome views. The only downside I could speak to was that I could hear the dinging of the elevator in room 401. That only bugged me the very last night when I really wanted to sleep solidly.

    07/10/13 | Link | Rating: 5.0
    50. Kelly C.
    Far and away my favorite hotel in Minneapolis.  I stay here just about every week, and if this is home away from home I don't mind too much.

    The bathrooms are fantastic with big, deep bath tubs, the rooms have really comfy beds with lots of pillows, and the location is convenient to walk to various places downtown.

    I love the gym as well - it's a large space with more machines and equipment than people using them.  There are treadmills, ellipiticals, free weights and some machines.  There are a few classes that are offered (for a fee), but generally not at times convenient for business travelers.

    The service in general is fantastic.  The staff are willing to help, are friendly and generally good natured.

    Room service is prompt, friendly, and most importantly tasty.  The full Porter & Frye restaurant menu is available in the room with lots of good options (which rotate seasonally).  I do wish, due to my frequent travel, that there were a couple healthy dinner options on the menu to help keep me fit and svelte on the go (although they do have a daily fish special which sometimes does the trick).

    I also had the pleasure of trying the spa for a massage.  Really enjoyed the spa, the staff are very professional and it's a very relaxing environment.

    02/05/12 | Link | Rating: 5.0
    51. Autumn Y.
    Great lil boutique hotel in downtown Minneapolis. Customer service is great and the hotel is very clean. I would highly recommend if you are looking for a nice hotel in the area. They are also a Starwood property so you get your Starwood points. They have a really nice gym, for a hotel at least. We also hosted an event here for my company and the catering department was super easy and friendly to work with. They were really responsive and did their best to meet all our needs.

    21/05/13 | Link | Rating: 3.0
    52. Andrew W.
    Top notch place. One of our top 10 hotel finds across this great land.

    Valet was great and they love the pooches.

    Bonus we found out it's connected to the convention center via an indoor walkway!

    12/10/12 | Link | Rating: 5.0
    53. Sara B.
    Loved this place. It was beautiful but not stuffy and so comfortable. I wanted to live in our suite!
    The service members were awesome and so friendly!
    Thanks for making our last stay on a long road trip awesome.

    29/10/12 | Link | Rating: 5.0
    54. Emily O.
    Just stayed here for a Birthday "staycation" with the hubbster last weekend. We are SPG members and were able to score a super low rate online which put me in an good mood off the bat.

    The room was a little smaller than I expected but very well appointed as people are fond of saying in hotel reviews. I wondered if the room was on the smaller side due to that good rate but it appears to have been the regular size at least from what I can tell from the pics on yelp. The wardrobe was set up in such a manner that it formed sort of a hallway and divider to the space which we thought was a smart use of space.

    Important: the bed was plush (a must for me) and there were lovely soaps and of course, bathrobes.

    They had also left us cookies and a special birthday dessert, some kind of flourless chocolate heaven with raspberries.

    Our stay was extremely pleasant. I spent the entire day in the spa (separate review to come).

    TIP: if you must park, use the lot across the street. We paid $5! for the entire night. I compare all my hotel stays to my honeymoon stay at the Four Seasons Aviara in San Diego (now actually no longer a Four Season - boo...). The only negative side to the stay was that reception could have been better - at both the hotel and the spa, actually. Overall great hotel, beautiful lobby and a lovely time enjoying my home city.

    15/09/12 | Link | Rating: 4.0
    55. Chris M.
    This hotel is clean and friendly. There is only one restaurant in the hotel and it has a very limited menu and is very expensive. Very convenient to the convention center. I would probably stay there again.

    20/10/14 | Link | Rating: 4.0
    56. Riccardo S.
    I'm really torn about this rating.  I'd probably put it at a 2.5, but seeing as I want to come back to give the place another try, I'm going to give the benefit of the doubt and list 3 stars.

    Pulling up to the hotel gave the first odd impression.  I pulled up, got out of my rental, and struggling in the fresh snow, limped through the door (from an injury a few months ago, bad enough that I have a temporary handicapped parking hangtag which was in the car when I pulled up).  The whole time, two of the front desk staff and a bellman were lounging at the front desk watching me disinterestedly.  Funny - every other Luxury Collection hotel I've been to someone quickly hustled up, opened my car door for me, and welcomed me.  

    Due to a snafu in my booking, I had been assigned a 2-Queen room.  While my Ambassador got me assigned a 1-King room, the hotel moved me back into a 2-Queen room at check-in, right next to the service lift.  While I was offered a coupon for free breakfast to apologize (room service or restaurant) it interestingly didn't cover tax.  Funny - every other Starwood hotel that has offered me breakfast included tax in it, but maybe that's a Minnesota law.  Platinum amenity stumped the front desk person, as she wasn't sure of any property amenity, so welcome points it was.  Oh, and I'd had to fight for the breakfast charges at checkout because it wasn't correctly tagged to my room.

    The room was, without a doubt, lovely.  High ceilings, diffuse lighting from above that ceiling as well as more direct lighting in the room.  The bathroom had a lovely soaking tub which I took advantage of, although I'd expected some sort of bath salts would have been provided, which also didn't happen.  Unfortunately, being right by the service lift, it was not as quiet as I'd have hoped for.

    Definitely had some service issues.  One morning after pulling an all-nighter at work, I came back to take a nap.  Stopping by the front desk, I asked for a wake-up call, confirmed the time twice, aaaaaand never got a call.  When I did wake up (after a colleague called me asking when I'd be coming back to the office), the front desk apologized and admitted that the call had never been made, and that they could not give any excuses.  OK - honesty I can appreciate, but better follow-through would have been appreciated even more.  Another fun point was that, despite the Hotel Ivy not having a "Make a Green Choice" housekeeping option, housekeeping just didn't bother to make up my room on one of my nights there.  Called them on that too, got various apologies, and someone was dispatched to take care of it immediately.

    While I can understand that during the time I was staying there, questions were swirling around whether or not the Ivy would be part of Starwood in 2013 and staff were possibly affected by the uncertainty, the gaps in service were appalling for a Luxury Collection property.  I've honestly had more attentive assistance at Holiday Inn or aLoft properties.

    As I said above, I do intend to come back, now that they will be an SPG property through 2013.  They're close to my office via the street or Skyway, and it's a property whose rooms have much promise.  This review shouldn't deter you from going, but rather to keep a keen eye open and be sure the staff follow through on service commitments.

    26/12/12 | Link | Rating: 3.0
    57. Lisa M.
    So disappointing, since this used to be my favorite place for a quick getaway -- but if unnecessary interruptions are what you're looking for, Ivy is the hotel for you!  We had two staff members knock on our room door unrequested -- first to see if we needed ice (thank you for the gesture, but I would totally ask if I needed it), and second, to ask us when we were leaving, at 9:00 AM. This second interruption is totally unacceptable when check-out time is 12:00.  You don't ever ask a paying guest when they're planning to get out. Now I'll need to find another place to go, because that really ruined the relaxing atmosphere we were trying to achieve by staying here for an evening away.

    14/06/14 | Link | Rating: 2.0
    58. Danielle L.
    Great hotel. I booked the junior suite and a connecting standard room. When I checked in, I was told that the connecting standard wasn't available, but I would get a standard on a different floor. After telling the employee I was told I would get the connecting standard, she didn't hesitate and upgraded my junior suite to the deluxe suite. Because the deluxe suite was twice a big as the junior, the employee also allowed me to cancel my reservation for the standard room with no fees. Awesome customer service and made sure I was taken care of!

    The only odd thing to talk about was the sheets for the king bed... It did not have a fitted sheet on it, but what looked like two queen flat sheets covering the bed with the sides tucked underneath the bed. The way I found out was when I was simply rearranging (it was a bachelorette party night and several girls were staying). When rearranging, the flat sheets covered the sides of the king bed and were tucked underneath, but it was too short to cover the bottom/foot of the bed, revealing about a foot of the bed. Lol. Come on Hotel Ivy, I paid you $300-$400 for one night and I would hope you have the correct sheet sizes. It was more funny than anything, so we didn't end up caring/complaining.

    When we asked for SEVERAL pillows and blankets, the hotel was very accomodating and gave it to us.

    My sister enjoyed her bachelorette night, and it was such a nice hotel. Thank you to all the employees that gave us a great time!

    20/09/14 | Link | Rating: 5.0
    59. Mike M.
    The Ivy did not disappoint for class. I felt a little under dressed but was still treated well. The big tub and glass shower were awesome. Being a bigger guy it is a plus I fit in the tub. I also liked having a keurig in the room and the honor bar was reasonably priced. The complimentary water was nice as was the noon check out time. I'll definitely be back.

    Oh yeah the pillows were awesome.

    12/01/14 | Link | Rating: 4.0
    60. Jayme D.
    The perfect spot to pamper a bride-to-be.

    This past weekend I attended a bachelorette party at Hotel Ivy (my first time there). Not only a perfect location, as it is in close proximity to some great restaurants and lounges in the heart of Minneapolis but also great in terms of the amenities offered.

    From the moment we walked in the doors we were welcomed by friendly, helpful staff. Throughout the afternoon our group of ladies indulged in various spa treatments, which I would highly recommend.

    We booked two rooms next to one another. Both were spotless, beautifully designed and spacious, easily housing all 10 of us girls. The bathrooms were updated, with a tiled shower stall, separate large bath and stone counter tops--not fitting the mold of the typical shower/bath combo with the generic shower curtain. The beds were very comfortable outfitted in high quality linens.

    Early in the evening we ordered room service which arrived promptly by (again) a friendly staff member.

    At the end of the day I would highly recommend Hotel Ivy! Great location, amenities and nice, professional and accommodating staff.

    31/10/14 | Link | Rating: 5.0
    61. E A.
    Got food poisoning from the restaurant!  At least the bathroom in our room was clean so I could lay there in between bouts of you know what!  The spa was ok. And it advertises a hot tub online, which is located in the spa and only open limited hours. And not on holidays. Not very accommodating!

    04/12/14 | Link | Rating: 1.0
    62. Maegan S.
    I have stayed at the Ivy for about 10 full weeks over the past 6 months while traveling for business.

    The rooms are comfortable, with quality beds and linens.  Pillows, however, are quite variable in quality.  The bathroom showers have different levels of cleanliness regarding dingy tiles and clogged shower heads.  Executive suites have high quality toiletries and cookies at the nightly turn-down that are shockingly good.

    Front desk service is top notch.  The gym is surprisingly well equipped and uncrowded, with a large yoga room that is typically empty in the mornings.  

    The hotel restaurant (Porter & Frye) is what brings the review to 3 stars.  Service is very slow and unfriendly at times.  Quite often no servers are present in the restaurant at breakfast time.  Pre-ordering breakfast from the room rarely speeds things up, as the restaurant phone does not get consistently answered.  I recommend walking down to Pateen's for a quick espresso and banana bread instead.

    05/02/14 | Link | Rating: 3.0
    63. Vicki B.
    Girls' getaway.  This spot was PERFECT.  Easy pull-up-to-the-door, with friendly and efficient valet and bell service.  Jessica, at the front desk, was professional and efficient, making us feel welcome and happy.  The room was clean and spacious.  John, the bellman, was friendly and helpful.  Overall, this was a perfect choice for our girls-only weekend.  The location is convenient to the heart of the city AND to the expressway that took us to all the shopping areas (Don't miss the quality shopping available in Excelsior!)

    27/10/14 | Link | Rating: 5.0
    64. Tracie S.
    We stayed at Hotel Ivy, Minneapolis to celebrate our 20th anniversary December 27 - 29. Having stayed for our honeymoon, and on many occasions since, there was no doubt about where to stay this year. A junior suite with executive floor privileges was the start of a great stay. The hotel is as beautiful as ever, with some recent renovations obvious. Our only disappointment was that the room was somewhat worn looking, and the bathroom very small for a suite. Also, lack of wi-fi in rooms was inconvenient. Otherwise, another great visit to a truly "Grand " Hotel!

    12/02/15 | Link | Rating: 4.0
    65. Kim H.
    Food = terrible. $25 for steel cut oatmeal and fruit. Oatmeal was cold. How can anyone mess up oatmeal? Apparently Porter &Frye's can.
    Gym = non existent and lied to. They were replacing the carpets in the gym and every day told me that it would be available the following day. I stayed 4 days, was not able to use the gym at all on days 2, 3, or 4.

    13/08/14 | Link | Rating: 1.0
    66. Dan G.
    Everything seemed quite lovely and in order upon check-in. The room is what you'd expect from a Starwood Property. I loved the location of the hotel and even though it was terribly cold, I was able to walk to a cool dinner spot.

    Once I was all cozy, rubbing my feet together under the plush linens, I heard a terrible high pitched squealing-- there was a debate on if it was a squeal or a howl that was never settled-- so I hopped out of bed to investigate. It was coming from our door. As soon as I opened the door the sound went away and when I closed it, it was back in full force. Something to do with the ventilation system and our drafty door? I tried to remedy the obnoxious squeal/howl by using towels but it was futile. After twenty minutes of trying to be Macgyver I called the front desk and asked for advice.

    They admitted that this can be a problem and basically told me to deal with it. I asked if this was a problem with all the rooms or just this one. They said, "It wouldn't do you much good to switch rooms." I then asked if they could send a maintenance person up to take a look at it and again was met with: "I could, but it wouldn't do you much good."

    I politely said goodnight and went back to stuffing pillows, towels, blankets, and robes around the door. The squeal/howl was muffled enough that with the TV on I could get some rest.

    Minneapolis has a ton of wonderful hotels and I cannot in good conscience recommend this one to you fine people.

    31/12/13 | Link | Rating: 2.0
    67. Rebekah W.
    One word to describe Hotel Ivy- letdown.

    The facility is very nice. We were staying at the Hotel so it was convenient to get to and initially appeared to be everything we were looking for. I was there with my bestie who is also named Rebecca. They have a nice workout room, yoga offerings and a relaxation pool room. The lunch options that they offer were healthy and tasty.

    The issue came when we were waiting for our massages. A woman came out staying she was looking for Rebecca. My friend looked up, and stated her last name to make sure and the massage therapist took the correct person back. Long story short, while we were both getting our massages, we were interrupted and made to switch rooms because they got us mixed up. This was absolutely unacceptable. We both missed out on time that we should have been receiving service and had our relaxation completely disrupted. To make it worse, the woman who did my massage was flipping through a paper booklet throughout my service. It was very awkward and unlike anything I had ever experienced. We spoke to the manager and were offered 20% off our next our next massage.  I found the effort to resolve the issue laughable. The other services were completely forgettable but not terrible.

    As for the hotel, we were staying in the best suite they had which was a huge and well appointed. Again, the service was an issue. They didn't put our champagne on ice so it was warm when we got back from dinner. The most disgusting thing is that when we returned for the night, the toilet seat was up and there was urine on the rim of the toilet. I would like to mention that there were only the two of us ladies staying in the room. The hotel did come and clean it up but at that point, I kind of just wanted to go home.

    I'm still on a quest to find a fine spa that meets my needs in the twin cities.

    16/02/14 | Link | Rating: 2.0
    68. Jim U.
    I recently started flying to Mpls monthly to meet with a marketing agency in the warehouse district. I typically stay at Le Meridien because I'm an elite Starwood member and I enjoy walking to/from the office. On my most recent trip, the Le Meridien was sold out, so a colleague told me to stay at Hotel Ivy because it was in Block E and also within walking distance. After booking my stay and seeing the 11th Street address on my reservation, I knew I was directed to the wrong hotel. I called the Hotel Ivy and explained my mistake, and asked that they allow me to move my reservation to the Westin so I would be within walking distance of the office. They stated "we never return money" and that they had no interest in my reservation moving to another SPG hotel because they were independently owned.

    Having just finished explaining that I'm a long-standing elite SPG member, and that I travel to Mpls MONTHLY, I told them their firm stance was very short-sighted.

    At arrival, I walked over to my bed to turn the light on and suddenly both of my feet were soaking wet. I called the Front Desk and first thing guy says is "we're completely sold out so we can't move you." SO WHY DID THEY INSIST I KEEP MY RESERVATION IF THEY WERE FULL?? Maintenance guy comes up and says "what did you do?" I tell him I just checked in and he lays a bath towel over the huge wet area, says "that should do it" and leaves. This place is terrible.

    10/10/14 | Link | Rating: 1.0
    69. Grand P.
    Not up to the standard of most Starwoods.
    Rooms have a weird  layout that is claustrophobic. You walk into a narrow hall created by the back of the tv cabinet/closet. There were stained carpets in the room like a motel.  They didn't do any service in the room bc I opted for "green" service which only means in every other Starwood hotel that they don't replace sheets and towels.  And they charged for wifi even though I am spg.  The gym is great though.

    05/12/14 | Link | Rating: 2.0
    70. Tiffany N.
    Hotel Ivy is super swank! And I really enjoyed my stay there.

    The location is wonderful, the beds are cozy, the people there are very friendly, and the whole hotel is clean and pretty. Plus the room service is good food, which is not always the case in hotel restaurants.

    My room was quite large, both the sleeping area and the bathroom, and I even managed to borrow one of their fluffy robes to relax in for an event. All in all, I am a big fan of Hotel Ivy and would easily recommend staying there.

    05/11/14 | Link | Rating: 4.0
    71. Mike B.
    Overall, @TheHotelIvy is a TOP NOTCH hotel. "Why the 1 star?" you ask.
    The most important part that was not top notch was the bed. The #BED was extremely firm and it felt like I was sleeping on the floor.  Needless to say, I did not get a good nights sleep and I woke up tired and exhausted. I was really bummed because I was looking forward to spending time in the pool and just hanging out to enjoy the hotel overall. Because I was soo tired, I just wanted to leave so we checked out at 9am and I ended up sleeping some in the car.

    Unless they change the beds, Hotel Ivy is not for me or anyone who does not like a super firm mattress.

    16/03/15 | Link | Rating: 1.0
    72. Evan B.
    As a luxury hotel, The Ivy is acceptable  - but not great. Because I've lived in NYC and SF, I found the hotel rates ridiculously cheap. That was great. But I would have gladly handed over double my nightly rate to a Ritz just so I could get a true luxury experience.

    Here's the thing: there are no 5 star hotels in Minneapolis. None. I find that shocking, given that I thought it was a big city. After much research, I settled on the Ivy as it seemed like the nicest one in town.

    I'm a luxury hotel fanatic, so bear that in mind as you read my review, but when you stay in the nicest hotel in town (in one of the larger suites) you expect a certain level of luxury. Well, I got it some times and didn't get it other times. Let me break it down:

    Room - Beautiful, spacious (again, this is one of the suites, the Executive I think?). Not super well integrated though: you can tell where they broke down a wall to combine two rooms to make the suite. Also, there is a small empty room in my suite that has literally no purpose. I've never seen something like that. It looks like a former closet but there are no shelves, or any fixtures whatsoever, in this small room. I sat on the floor for a few minutes once just to pay it some respect.

    Service - The front desk if fabulous. Super duper friendly. Same with room service and really everyone in the hotel. Cheers to you guys.

    Restaurant - The food here is horrible. I don't make that statement lightly. I am a guy who barely cooks and still, I could have made much better food myself. The food is so bad at this hotel that I preferred starvation to eating what they serve. After hours of essentially (accidentally) going on hunger strike, I made my way out into the city and found a Whole Foods and brought it back to the room. That's a big stretch for me, given that on this trip another organization was paying for all charges to my room. In other words, I wouldn't eat this food if it were given to me for free.

    Gym - Excellent gym. Not like, Sports Club LA awesome, but much better than the average gym in a luxury hotel. Nice work Hotel Ivy.

    Public Spaces - Nice. The public spaces could convince me I'm in a fancy hotel. They were all oddly empty when I was there. It seemed like nobody but me was staying in the hotel.

    Room Service - The room service here operates through the front desk, which is a little...basic. The service is good, the selection is bad, and the food is once, again, some of the worst I've come across since the last time I visited Central Florida.

    If this is the best hotel they have in Minneapolis, I'd recommend not staying in a hotel the next time you visit.

    18/03/15 | Link | Rating: 3.0
    73. Risa D.
    The reason for just 3 stars is paid wifi. It is insane to charge guests who fork out hundreds of dollars for your hotel 14$ per night for wifi. Insane, rude, crazy.

    Aside from that, I loved this hotel. I loved my room, the big firm bed with awesome sheets, the huge super comfy bathtub, the incredible view, everything immaculately clean and every interaction with the staff kind, friendly and super accommodating. I also loved the location, I was able to walk to awesome food, the beautiful riverside, etc. Great hotel. Make the internet free and I'll throw all the stars at you because aside from that you deserve it.

    18/05/15 | Link | Rating: 3.0
    74. Kemal C.
    It was my first visit to the twin cities for two business meetings within one day and an early flight out the next morning. I started my Monday with a 7am flight that I prechecked the night before. I left the house at 5:50am, had the perfect parking spot, and was surprised by TSA putting me in the express line where I didn't have to take off shoes or pull out the laptop! I walked straight through and on to the plane. Everything on time. Before my first meeting I had breakfast a local cafe where the waitress was flirted me out of $5 tip on $7 breakfast special. Both meetings went extremely well, and I was on top of the world at dinner with wines and great company. Needless to say I was quite content and satisfied.
    Screeching halt!!!!
    I get to the hotel and they could not find my prepaid reservation! Despite all of Claire's efforts, and my smile going quickly to a concerning frown, she asked her manager, Galie to step in. Galie took charge and took care of me. She heard me describing my wonderful day up until this point, and she upgraded my room to a suite, gave me drink voucher, and assured me that I would not be double charged. She winked at Claire and proceeded to tell me that she would do all she could to personally make my great day go to the next level. It was at that moment that I realized that if I could hire Claire and Galie and steal them to be my personal assistants, I would have no hesitations! They really made sure that I felt that I was a valued customer. Then I get to my upgraded room, and I lost all composure. They upgraded me to the penthouse suite! I had to put on the spa robe, get comfortable and relax with my Maker's Mark. What an end to a perfectly successful day.

    02/03/15 | Link | Rating: 5.0