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The Grand Hotel Minneapolis, a Kimpton Hotel in Minneapolis, MN

The Grand Hotel Minneapolis, a Kimpton Hotel in Minneapolis, MN

Specialties

This magnificent downtown Minneapolis hotel offers a timeless elegance and warm Kimpton Hotel hospitality in a contemporary setting.  Our boutique luxury hotel in downtown Minneapolis is a consistent award winner, and one of Travel + Leisure's 500 "Best Hotels in the World."

We offer our guests complimentary access to the 58,000 square foot Life Time Athletic Club, featuring workout equipment, training and cardio rooms, an indoor pool, sauna, jogging track and regular exercise classes taught by certified personal trainers (some fees may apply), and our Evening Hosted Wine Hour.  Guests at The Grand Hotel may also enjoy our on-site full service spa, or dining at the SIX15 Room or Rare Steak & Sushi on-site.  

At The Grand Hotel, you are connected from our lobby to a world of shopping and entertainment through our connected skyway bridge.  And our location can't be beat - just 2 blocks from the Government Plaza light rail stop.

History

Established in 1912.

The Grand Hotel Minneapolis holds a special place in the hearts of Minneapolis residents. Our building, constructed in 1912, was originally the Minneapolis Athletic Club. Bustling with luminaries, diplomats and sports figures, it was the premier social club at the time and was as lively then as it is today.

Special memorabilia throughout our hotel celebrates the people who contributed to the character of the place. Your presence here at our boutique hotel is part of an ongoing story that unfolds daily, shaping the spirit of this unique city.

The Grand Hotel transitioned as a Kimpton Hotel on November 16, 2010.  As Kimpton's first hotel in the state of Minnesota, much excitement has since followed during our complete property renovation and enhanced service offerings.  Guests today enjoy all the glamour and grandness of this historic site, while indulging in modern amenities ranging from our exquisite dining options, full service spa, and nightly wine hour.

 

Company Info:

Rating: 4.04

Address: 615 2nd Ave S, Minneapolis, MN, 55402
  • Mon: Open 24 hours
  • Tue: Open 24 hours
  • Wed: Open 24 hours
  • Thu: Open 24 hours
  • Fri: Open 24 hours
  • Sat: Open 24 hours
  • Sun: Open 24 hours

Hotels in Minneapolis, MN

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Comments (74):

1. Paulina M.
Before you read this, you must know that my review is definitely influenced by the awesome 100/day sale rate I scored--during a weekend in the summer. Same price as a Holiday Inn but 3 times as chic. Anyway, the bathroom was pretty much as big as the room and I'm not sure if that's great or not so great. I think the bedroom was slightly smaller than most hotels, but it had a very grandiose bed (it was massive, comfy, filled with pillows and ornate so the word big doesn't express its essence), and all the basics I needed. Now the bathroom totally rocked. It had a tub facing a TV, a separate shower and a separate bathroom. Enough large mirrors to really, fully check yourself out, and just a lot of space in general. The hotel had a sushi restaurant with great food (including a really cute pineapple creation served up for dessert). Was I sort of starstruck to find that the chef said Jordan and numerous other athletes who stayed there ate there? Embarrassingly, yes. I just couldn't help but think it was pretty darn swanky that a number of people lined up (actually it was really about 5 guys clumped by the hotel door) outside to wait for the baseball team that was staying at the hotel during our stay. I think if you're lucky enough to find one of these deals on a flight+hotel search website like I did, I super recommend it. If you have money to throw left and right, it probably won't knock your socks off, unless perhaps you get a sweet suite. But for what I paid, great.

15/08/10 | Link | Rating: 5.0
2. J S.
I have never been so disappointed in a hotel in my life.  Upon arrival, the valet is difficult to find and very under staffed. That's understandable but we never received an alternative.

Our room was cramped and claustrophobic. We voiced our concerns to the front desk and were told 20 minutes later, they could give us another room for an additional $130 a night. This seems preposterous after spending $200 a night for a terrible small room that I believe was never advertised as having an interior window. The "window" looks out into an inner courtyard, 10" x 10", with 5 fake plants.  Not exactly pleasant to look at.

Now since I'm complaining the remote didn't work, the sink was plugged and all my folded clothes were moved and left crumpled, my suitcase moved and shut with my intimate items falling out. This was all quite disturbing but the hardest thing was receiving no customer service what so ever. The doormen seem bored and the pool staff are not friendly.

We asked the manager for assistance with something small and received a snide remark and an eye roll. Not great value for our money.

I'll never stay here again.  I'll never recommend that anyone else does. I would hope they could find a manager that motivates their staff to, at the very least, be happy.

In all honesty if we hadn't already paid on Orbitz, we would have left the first day.

12/09/10 | Link | Rating: 1.0
3. Matthew D.
I have stayed at this hotel two times for business, one for a multi-night stay.

Pluses as follows:

(1) terrific rooms - spacious, renovated, comfortable  

(2) friendly service at the front desk and lobby bar (when open)

(3) free coffee at your door in the morning, in addition to the typical free coffee in the lobby

Minuses:

(1) weak service on arrival -- the valet is around the corner from the entrance, and isn't always staffed (you have to call sometimes), and there are no bellmen to take bags from the valet; doormen are infrequent

(2) limited hours for services (bar, restaurant, gym)

06/06/10 | Link | Rating: 3.0
4. Ladybird G.
Wow! Came for a long weekend and have been amazed the entire time. Come to find we've been given a complementary upgrade to a wonderful corner suite. Then after being in my beautiful and comfortable room for an hour, someone knocks on the door to drop off a complementary bottle of wine and berries. Just wonderful! Thank you... this will be our hotel of choice next time we come back to town!

25/11/11 | Link | Rating: 5.0
5. Maria R.
I really enjoyed my stay at the Grand. The rooms were clean and very comfortable. The only thing I didn't enjoy was the rude bartender at the lounge.

06/08/12 | Link | Rating: 4.0
6. MARY T.
If I could afford it, I'd move in.

The rooms are huge.  Linens are perfect.  The bathroom has a sep shower (with dualing massage shower heads) and bath (with TV at the foot of the tub).  Very luxurious.  Very much a pampering kind of place and very classy.  

They were under construction while I stayed there, but I didn't hear any noise (10th floor).  The regular entrance was blocked off, so we used the temporary entrance by the health club.  The interior of the hotel is beautiful.  

Will be back.

30/08/09 | Link | Rating: 5.0
7. Sarah A.
Terrific!  Very convenient location.  Every comfort.  Not just courteous; actually friendly.  Awesome hotel bar with  really good beers and a knowledgeable bartender.  Running maps with options of a few miles up to 10-mile route.  Great fitness center with a real lap pool.  Green amenities such as the shampoo dispensers rather than little bottles, and recycling in the room.  And reasonable rates.  I highly recommend this place.

13/10/12 | Link | Rating: 5.0
8. Mary L.
I do not recommend this hotel at all. I'm surprised there are so many positive reviews here - the reality of this hotel is as follows:

-poor customer service - as previous reviewers noted, the car valet is around the corner from the hotel, very difficult to find in traffic, and the valet, door staff, and front desk staff were all unimpressive.

-very small rooms and you may not realize when booking (we didn't) that your window looks out at a wall - for the price, rooms are a disappointment

-we experienced many inconveniences like sink in bathroom not working, workmen dropping mirrors off in rooms WHILE WE WERE THERE, etc. - and when we expressed our dissatisfaction to the front desk we were told "so sorry to hear that, your total for the weekend is..." and that was it.

I rely on online reviews often, and I must say I rarely take the time to write a review, but our negative experience has prompted me to warn others away from the "grand" hotel.

11/06/11 | Link | Rating: 1.0
9. Jon A.
This is a very nice place to stay. The staff is friendly and the hotel and rooms are nice and clean. They seem to give that extra effort to make your stay a pleasant one.

The bar in the hotel lobby was nice and the drinks are very reasonably priced. If you are staying on the weekend, the underground parking in the adjacent tower is only $5 per day (but you will have to pay each time you leave, so plan accordingly). Otherwise, I think it's $22 per night on the weekdays.

The sushi restaurant on the second floor is described as the best in the city, but I would disagree. It was decent, but nothing special.

Some people said they did not like the rooms that lacked a view of the city. We had one of these rooms and I didn't mind it. Since it was January, there's really not much to look at outside anyway. Instead, there is a fake patio setting with benches and fake trees and flowers. It's enclosed and you cannot go out onto it, but it's better than looking out onto an alley or another wall of a neighboring building.

I would definitely stay here again.

19/01/10 | Link | Rating: 5.0
10. Thom C.
Nice hotel, elevators a little slow.

19/12/11 | Link | Rating: 4.0
11. Kristi C.
Located a few blocks off of Hennepin Ave, this is a perfect place to stay after an evening of enjoying one of the many events or restaurants in downtown.  A nice walk on a late fall evening. The lobby is nicely decorated but unassuming, the staff is friendly and efficient.  Nicely decorated, quiet rooms.  One of the MOST comfortable hotel beds I've ever slept in.  Great coffee.

19/10/09 | Link | Rating: 4.0
12. Jaycee M.
Great fun and amazing service!  The rooms are chic and the wine reception and bar are staffed with super friendly people.  We spent more than one evening hanging out in the bar area, frankly because of the service (ok, and maybe the heavy snowfall).  The bartender and all of the servers, even those not attending to our table, made it a point to ask our names and used them genuinely and warmly throughout the eve. The building is older, and that means a slower elevator, inconvenient parking, and maybe some stairs once in a while, but downtown hotels are worth it due to their proximity and this one surpasses the other options in the area simply due to the customer service. I look forward to trying other Kimpton properties in the future. (and no, not because I have a dog I carry in my purse....those folks sure like the Kimpton also).

22/02/12 | Link | Rating: 5.0
13. Ashley J.
This place is fantastic. The rooms are a ecelctic mix that can only be described as Mad Men meets Snow White. There are TONS of great ammenties and the staff was very helpful. I will be staying here again during my next stay in Minneapolis.

13/03/12 | Link | Rating: 4.0
14. Gia G.
**UPDATE TO FORMER 5-STAR REVIEW**
Since writing my original review, I have had multiple billing issues with The Grand Hotel Minneapolis. Because of these issues I've changed my rating from 5 stars to 2 stars. I would like to inform anyone considering this hotel that you will probably have a great stay because the hotel itself is beautiful and well-appointed. However, check and double-check your bill before you check out because I was charged for items from "honor bar" that I did not use/consume. Oddly, I was charged for these things before anyone from the hotel had even had a chance to go to my room to see if those items were actually gone. Your best bet with the "honor bar" is to have the hotel remove it completely from your room at the beginning of your stay so there won't be any confusion. Just recently I had a new charge on my credit card from The Grand and when I called to find out what it was they told me it was for a "no-show", which results in a one-night charge/penalty. Again, this was an error on their part because we stayed for our entire reservation, and even added an additional night, so charging us for a no-show (almost a month after we checked out) seems fishy. If they could get their billing situation working smoothly and work out the issues with the honor bar, this place could definitely be a 5 star hotel. But based on my experience I probably won't be going back or recommending this hotel to anyone.

Original Review:
This hotel is fantastic! Not only is it in a perfect location if you want to be downtown Minneapolis, but the rooms are beautiful and the customer service is spectacular. My wife and I came into town for a conference and stayed in a gorgeous 3-room suite. The bedroom, living room, and bathroom were all about the same size--huge. We enjoyed ourselves so much we decided to extend our stay for another night. Even though we couldn't stay in our suite the staff moved us to another room that was just as nice. All we had to do was pack our stuff, the staff took care of moving it for us. The beds are super comfy, the pillows are perfect, all the furniture and finishings are high-end, and the bedroom in our suite didn't share a wall with any other rooms, so each night was quiet and peaceful. I will definitely, definitely, definitely stay at this hotel the next time I'm in Minneapolis and I will look for Kimpton hotels wherever I go from now on. I highly recommend this hotel.

27/05/13 | Link | Rating: 2.0
15. Vivek N.
The experience at the Grand Hotel was memorable.  Did not have to go through a lengthy automated system to talk to an operator.  The persons spoken to, took the time to answer all my questions (and trust me I had a few). The check-in process was quick, friendly and courteous.  

Everyone expects to be treated hospitably at a hotel, but the staff at the Grand hotel were exceptionally hospitable and I'd recommend this hotel to anybody considering it.  Oh, and by the way since there was roadwork outside the hotel, they provided complimentary shoe shine service.  Attention to the details is what usually contributes to a positive experience, and this is just an example of how the Grand hotel does that.

30/05/09 | Link | Rating: 5.0
16. Sal K.
I love this hotel.  It's so romantic...especially the suites.  The settee at the end of the bed is the most beautiful piece of furniture in the room.
You'll feel like royalty here.
The room rates seem a bit lower than some of the other luxury hotels around town.

Also, I've coordinated a board meeting held at the Grand Hotel, and the service was spectacular.  The catering manager bent over backward and helped me choose a customized menu.  There was a hiccup with the valet parking, but I was told that the valet service is a different company.

16/10/08 | Link | Rating: 4.0
17. Christine R.
When given the chance to stay at a kimpton hotel, do. The grand was welcome surprise after welcome surprise.
Attention to detail: cotton balls and swabs,   Free wine at checkin, female server for  room service, no password wifi. Great experience. Ty!

25/05/11 | Link | Rating: 5.0
18. Angela J.
Kimpton Hotels recently took over this hotel, and a special through their website enticed me too book a room for a Saturday night in Mpls with my sister.

What a great place!  Friendly, courteous check-in from a good-looking concierge, $10 mini bar comp, awesome bathrooms (marble, nice shower, soaking tub), impressive room-service menu, ice bucket was filled when we walked in, even a hand-written weather report on my pillow!  How adorable!  (how did they KNOW that I am obsessed with checking the weather!!)

The complimentary wine reception from 5-6 was the perfect way to start the evening.  One red, one white, I had the cabernet, which was a great bottle of wine!  I think my sis and i polished off three nice-sized glasses apiece.  The staff member pouring the wine was ALSO good-looking, and chatted with us for a little while.

Access to the Diamond Lifetime Athletic Club as well...though....I didn't exactly make it to the gym.

Walking distance to lots of great bars and restaurants.  I can't wait to stay here again!  Some of the best service I've had at a hotel, ever!

18/01/11 | Link | Rating: 5.0
19. Teddy B.
My visit to the Kimpton Grand Hotel was for the 2011 APSS SLEEP conference.  I will say I never know what to expect on these work trips, and frankly, this was the nicest hotel we have ever booked.  Upon arrival, the staff was extremely helpful (9am in the morning) and I had no problem getting to a room early.
My room was spacious, and the decorum was splashed with Greco Roman art and marble.  All in all an extremely beautiful space.
A few oddities...no coffee in the guests room (however free coffee in the lobby in the am) as well as odd hours to the gym (however blocked off, one can simply walk around the block, as we did and work out without harming anyone)
If I was staying here personally, I would not be able to afford it, however beggars cannot be choosers, luckily my company chose this for us.
A nice treat

14/06/11 | Link | Rating: 4.0
20. Lindsay S.
I went for a visit to see my sister Halloween weekend with my boyfriend and my puppy. The staff is incredibly kind, the hotel lobby was funky in a updated classic way, our room was really great, and the hotel is located in a place where restaurants, shopping, and the Mississippi River are are easy to get to.  I didn't really like the smell of the lotion that they have in the rooms... but that was not that influential on my stay.

It was nice to find a dog friendly hotel that was like staying at a not dog friendly hotel... if you get what I mean.  I was waiting with my dog in the lobby and people kept coming up to pet her and were surprised that my dog was staying here... bc it is so clean and nice I don't think people realize it is a dog friendly hotel.

I wish I had more time to check out the gym on the third floor, and I feel like the bar that was in the lobby was one of the "hipper" places in town (based on reviews and the crowd), but I didn't get to go to the either.  When I come to Minnesota again, I will be staying here again and do the things I didn't get to do this time around.

15/12/11 | Link | Rating: 5.0
21. Matt J.
My girlfriend booked this place for a night, and I'm glad she did!  The room was beautiful and really big.  It was fancy and chic while still having character that many hotels lack (we loved the stag pillow).  The bathroom was massive, including a separate shower and bath tub (with a TV you could watch while bathing) and mirrors galore.  The bed was really comfy, too.  All this for the same price as the (smaller, drabber) Hilton.

The doorman / doorwoman were both super nice, and the bartender made sure we tasted about 5 wines before finally getting a bottle to take upstairs (apparently it's difficult / impossible to go to a liquor store on a sunday evening in Minnesota?).

Only negatives were the elevators (they take forever and randomly stop at floors where no one is there), the shower water alternating between just-right and a-little-too-cold, and the expensive parking ($20 / night vs $13 / night in garages a few blocks away).

17/01/12 | Link | Rating: 5.0
22. Daniel L.
Everything was perfect and a great deal for downtown. I will stay here whenever I visit Minneapolis!

15/07/12 | Link | Rating: 5.0
23. karen k.
The price was right so we elected to stay at the Grand. The room we got was "worn" marks on the walls w/ many scratches and wear on the furniture and the hooks falling off the wall in the bath room. There was no chair except at the desk, and a window that faced a wall/ other room with no natural light. The bathroom wasn't plush, but rather small with the tube and toilet cramped together. It was worth the price but I've stayed at much better. So if you can get a room for less than $75 take it but not worth much more. Not like the pictures at all... are we even at the same hotel??? Maybe we were in the budget section.
Note the restaurant is a disaster with a lazy wait staff and no clean up. When we walked into nearly empty restaurant it smelt of old food. That was due to the 5 tables of left over uncleared tables. This was at 9 am on a Friday AM. Yuck.

13/11/11 | Link | Rating: 2.0
24. Aaron K.
I have to say I love what Kimpton has done with the Grand Hotel.  The services provided, from multiple gym and fitness areas to incredible spa packages to an overall redesign that makes this one of the freshest, most modern hotels I've seen in quite some time (or at least since the last Kimpton I was at in LA!)

Everyone here was incredibly friendly and gave rather helpful advice.  They didn't try to sell you on anything, just make you aware of what they help you with if you want them to (i.e. spa, food, transportation, entertainment).

The room was clean as a whistle and the maids were super friendly.  They even left a complementary bottle of water after cleaning up a glass of water my wife left on the nightstand.  Fresh ice is left in your room daily and weather reports left on your pillow for the next day.  Such great attention to detail and professionalism is why I love staying at a Kimpton.

Wifi here is free if you become a Kimpton member (something most other hotels I stay at don't offer.)  Kimpton also does discounts for AAA members - this time it turned a $160/night room into a $120/night.

The only improvement I would wish for is in room service.  While the menu is solid, our food was tepid.  It is hard to melt any butter over your Belgian waffles when they are cold.

At a stones thrown from the light rail (making a quick trip to MSP for only $1.75) I'm sure The Grand will be on our radar on our next visit to the Twin Cities.

01/06/11 | Link | Rating: 4.0
25. Cameron K.
Kimpton Hotels always impress, but our experience at the Grand Hotel was particularly memorable. Spending a night with my fiancee, we had a fabulous room with great views (see pictures) and amazing service. The warm cookies with milk brought by room service hit a tender spot in our hearts. Next time we visit Minneapolis, we hope to return to the exact same room.

11/11/11 | Link | Rating: 5.0
26. Lucile S.
So I love Kimpton Hotels. I have stayed in multiple Kimptons in DC, one In Portland, and one in Denver. To be honest, the Grand does not have their act together. There is little "funky" about this hotel. They offer $5 vouchers for electing not to have your room cleaned, making you feel like you are paying $5 to have your room cleaned. Feels really weird. Also, vacuuming the halls at 9:30 in the morning: is this really necessary? I happened to be "home" when the woman came to check the mini-bar and when I opened the door she literally scurried away and I had to call after her to find out why she wanted in to the room. The front desk knows ZILCH about local eating. I looked up good places on Yelp and Eater, then sought their opinion. They had never heard of James Beard award winning restaurants that are literally within 3 blocks of the hotel. There is a door-man, but he does not EVER open the door. I had a package waiting at the front desk that was not delivered to my room until I requested them to check to see if I had any mail. At least a quarter of the rooms do not have windows to a street, but rather look into a narrow courtyard with rather icky lighting. Also, you have to lug your suitcase up a flight of stairs when you arrive, with NO ONE to help you. What sort of Kimpton is this? Clearly these people need some education on what it means to be a part of this chain. My room happened to be mostly lovely. Some essential things were errant, like really treacherous footboard posts that jump out to bruise your thighs when you walk around the foot of the bed, combined with NO nightstand table next to the near side of the bed, so that you must walk around the bed every time you want to set something on the nightstand. The split shower and bath in the bathroom were nice. Oh my goodness, I nearly forgot: no dresser, no drawers, no space to unpack your folded clothes. The closet has hangers, sure, but the shelf in the closet is occupied by a large folded blanket. There is also a small tree trunk shaped "table", though it could serve as a stool. Anyway, I had to move it to make space to do yoga in the room. Oh my goodness, talk about plastic fumes. It is awful. Absolutely awful. It is apparently an extruded plastic stool painted silver and all those vapors are festering in there, so how many nasty vapors are we breathing because of this nasty stool/table thing? YUCK. Really, you think I am over reacting, but it was gagging. I would check out the Ivy or one of the other more elite hotels here, even though I love the Kimpton. The service just is not available here. I did not use their awesome looking gym or the overpriced spa.

So, you will find I wrote something very similar on TripAdvisor. I wrote these before I checked out. I have more truck with this hotel and will likely write to Kimpton, as I think this hotel is a blight on their name. This morning I ordered the Eggs Florentine with my $20 in vouchers collected for electing not to have them make up my bed ("choose to conserve"...is this really a good program? is it keeping their housekeepers at 39 hours a week and putting them off benefits???) anyway, I still had to pay $5 for freaking eggs florentine on top of the $20 in vouchers. that would not have been terrible if it had really been what I ordered, but "seasonal fresh fruit" consisted of half a strawberry and an orange slice. "Florentine" was NOT vegetarian, as the menu described, but had NO tomato on it (again, menu said it would) and had loads of ham on it (UMMMM????).

Finally, if you go to my other review online you will find the manager of this hotel takes the time to respond to every post. Clearly s/he should be managing the hotel better and not playing around online and making marketing opportunities off of posts while ignoring legitimate complaints. I complained about the stink of the plastic stool. S/he suggests a bigger room? What? Also, beware of the hard time you will get in asking for a late checkout. They hemmed and hawed. Doorman still never holds the door. EVER. It is really bizarre.

This hotel is apparently disappointing to people who remember the Grand before Kimpton took over and is to Kimpton lovers like myself, a disappointment in the brand.

09/08/13 | Link | Rating: 2.0
27. Darina H.
I stayed here last weekend and I loved it. The doormen were wonderful and extremely helpful with luggage and any assistance, friendly demeanor and personable. My boyfriend and I stayed in their king size bed/bath. Reasonable price of around $120/night with AAA discount. The flat screen TV was a plus and wireless Internet. Helpful room service and cozy atmosphere. Bathrooms are large/roomy with a good sized bath tub to match. Love the marble floors in the bathroom.

Here are PROS:
1) 2 hair dryers (did they know I was coming because they had TWO awesome hair dryers).
2) Friendly staff all around (from the door man, to the concierge, to the room service dude, etc)
3) Check out at 12 NOON
4) 3rd floor gym - although I didn't use it!
5) Beautiful and good sized room and bath
6) Special services including dry clean, wash, shoe shine, etc
7) Bar opens late until 12 Midnight in the hotel

CONS:
1) No fridge in the room
2) Their restaurant on the 2nd floor was super busy and we didn't get to order, they just brought out what they had in the kitchen and served it to us family style (see separate rating for that)

Overall, I give this hotel 4 stars! The Grand Hotel was grand indeed.

23/09/10 | Link | Rating: 4.0
28. Steve L.
We stayed at the Grand one night and loved it.  Kimpton hotels have become our new favorites ever since our stay in Portland, Oregon.  The staff is always remarkable and helpful
We had drinks at the lobby bar and the bartender was great.  My Hendrick's gin martini was excellent and we had a great time at the wine hour.  They had a wonderful hot apple cider with a peach(?) infused brandy.  We could have spent the hour just drinking that!
We loved the decor. Beautiful combination of traditional and modern.The place was immaculate.
The room was big but what was most amusing was the fact that the bathroom was as big as the sleeping area.  I have to second the comment from another reviewer that the toilet with it's partially frosted glass was a little odd.  The bathroom had a separate shower and a big bathtub. We were also amused by the fact that the bathtub had a built in TV, perfect for lounging!
Excellent restaurant with a wonderful selection of sushi and sashimi, but it also had chicken, cooked fish, and beef.  Again, the staff was fantastic.
This company really knows what it is doing.  I don't know how they recruit such a great staff but the staff seems really committed to the guests.  Although we didn't bring a pet we love the fact that the hotels are pet friendly.  We had a great time talking to a couple of dog owners that had brought their pets.
Hate to repeat myself but we are rapidly becoming Kimpton groupies!
Steve LaBash

26/12/13 | Link | Rating: 4.0
29. Tim W.
A simple question to staff led to a free upgrade to the nicest room in the hotel. Brittany (staffer who read my email) also provided a gratis bottle of champagne. Top notch facility with top notch staff! Definitely would come back.

27/03/13 | Link | Rating: 5.0
30. Tom C.
Really not getting the few 2 star reviews out there. Been here twice now and this is a nice hotel!  It's not a Ritz or Four Seasons but it's definitely not a Hampton Inn either.  I know they are celebrating the competion of a long renovation today so, perhaps that's it.

This is my second stay at the Grand and I've found the rooms to be well appointed.  The one I'm currently in is huge with one flat screen in front of the bed and another in sitting area in front of a big ole couch.

The bathroom is all marble with a big tub that has a glassed in TV should you want to soak and not miss a minute of a Seinfeld rerun as you move from bed to sitting area to tub.  There is also a separate shower and water closet (that would be an indoor outhouse for my buddies back home), both with frosted glass doors.

Service is great, including, "Sir, would you care for a glass of wine as you check in?"  Ummmmmmmmm.... Heck yes I would!

16/06/11 | Link | Rating: 4.0
31. Elizabeth C.
I was very disappointed with my reservation experience. I had booked for four nights through Expedia. My confirmation email said there would be a charge of one night's rate if I changed or cancelled less than 24 hours in advance. Several days before, I tried to change my reservation from four nights to three. The hotel told me, personally and through Expedia when I tried to go through them, that the only way they would reduce my nights was to charge me more for the three nights than I would have paid for the original four. I consider their stated policy to be misleading.

14/03/14 | Link | Rating: 1.0
32. Alexis M.
Your dog can stay here for free. Let me reiterate. You can bring your pooch, he can sleep in your room and you won't be charged a single red cent for it. They'll even hook the little rugrat up with an appropriately sized bed, a handful of treats and a set of doggie dishes.

Yes, you have to valet your car every time you pop in and out, but the guys are super friendly and fast, so cool your jets, people.

In closing, when I stay in Minniapple, whether it's with or without my mutt, I'm going to stay at this place.

17/02/12 | Link | Rating: 5.0
33. Kimberly T.
Everything about our staycation at The Grand Hotel was 5 stars!

Walking in, the lobby is absolutely beautiful. The SIX15 Room is their swanky hotel lobby bar which is definitely worth checking out. We were able to pay a little extra for an upgrade, so we ended up getting a fabulous 10th floor suite for a fraction of the list price.

The room was exceptional; exceptionally clean & large! Separate living room from the bedroom & a large, upgraded bathroom. The bed & pillows are to die for, as is the animal print robe. I was thisclose to taking it home with me.

Our standout service moment was when I realized I forgot my phone charger. There was a list in the bathroom that had a bunch of random stuff the hotel was able to give/loan you, and it said they had iPhone chargers. We called down to the front desk to ask if they had any available & they said no since they've had an issue with people not returning them. However, the front desk guy said he had his personal iPhone charger with him & would let me borrow it! Troy (bartender at SIX15) also offered his to me as well while we sat at the bar. Cool people work here!

As a guest you also have access to the Lifetime Fitness on the 3rd floor. It's the best a hotel gym can get; racquetball courts & everything!

Also, from 5-6p they have a happy hour in the lobby with complimentary food & wine. They have chess sets as well so you can get comfy in the luxurious couches & get your game on.

Fabulous from start to finish. Worth every penny!

02/04/12 | Link | Rating: 5.0
34. Martha D.
My goodness, I so hated this hotel.  Why?  The staff was too nice.  The rooms were too awesomely decorated.  The bed was too comfortable.  The TV in the bathroom was too cool.  The yoga mat and the healthy snacks in the room were too nice of a touch.  I loved the chair in my room too much.  The bar selection was too lovely.  And they have the gaul to have a lovely nightly wine hour!  Awful!  Why?  I couldn't pack it up and take it home :)

This place is great!  I was sad to leave.  (Oh yeah, and you have access to a 58,000 foot gym.  What?!?!)

24/07/13 | Link | Rating: 5.0
35. Daniel B.
Great location downtown and tastefully done up rooms. Knowelegable staff and free wine and snacks during the evening. Best of all it is generally pretty reasonably priced (even during peak times). This is our go-to place in MN when we visit here.

31/10/12 | Link | Rating: 4.0
36. Jeff M.
Score another one for Kimpton! I'm always a huge fan of Kimpton hotels and The Grand Hotel Minneapolis doesn't disappoint.

Advice: For those arriving for the first time (like me), don't make the mistake of pulling up right in front of the hotel on 2nd Ave S, as the lanes right in front of the hotel are bus lanes only. The valet is located at the intersection of 7th St S & 2nd Ave S. Basically, your best bet is to get on 7th St S and go west and before the traffic light at 2nd Ave S the valet will be on your right-hand side. This is your drop-off and pick-up point for your car.

The lobby is sleek, chic, modern, spacious, and comfortable. The people at the front desk are courteous and helpful.

My room was very spacious and incredibly comfortable. Large work station. Large flat screen TV. Very clean and well kept. Lovely elegant nut modern and trendy decor. Huge and tremendously comfortable bed. Large spacious bathroom with an excellent shower and nice amenities. I liked the idea of the scale in the bathroom. A nice way to keep your earing habits in check on the road (though you may choose to deny its existence on occasion like I did). Very quiet at nighttime. Room service is very good too.

Any Kimpton I've stayed at has been in a prime location. No different here. On  weekdays, a fleet of food trucks set up two blocks west on Nicollet Mall. Some of Minneapolis' best restaurants are within walking distance: 112 Eatery, Saffron, and Manny's. Catch the Twins at Target Field. But you may want a car anyway to explore the city. That being said, allot about 15 minutes for car retrieval. Also, making a left from valet pick-up onto 2nd Ave S may be tricky during rushhour.

All in all, I am very pleased with my stay at The Grand Hotel Minneapolis. I'd easily return here next time I'm in town.

28/06/12 | Link | Rating: 4.0
37. Thomas S.
I'm not terribly picky with my hotels.  They NEED to have a comfy bed and good shower.  The Grand had both.  Beyond that, it was also affordable, in a good location downtown, the staff at the front desk was friendly and remembered me and my son during the 48 hours I was there, the bath was huge, and the crib they provided was a new and clean Graco Portable Crib that had I brought my own, I would've felt comfortable using.  I had a good experience staying here, and I'd stay again if I return to msp.

15/11/12 | Link | Rating: 5.0
38. Evan G.
It's hard for me to give a Kimpton Hotel 3 stars.  Really hard.  This is a tough one. The Grand, in recent years, was not a super-successful Minneapolis hotel, so I'm hoping for a magical Kimpton touch as they continue to get the location up and running.  

The room remodels are WONDERFUL.  The furnishings are great, and they really took a chance putting footboards on the beds.  The details are great, too:  the throw pillow with the sihouetted buck (with gold lamé antlers) is FAB-U-LOUS.

The bathroom design, however, is where it all falls apart.  Horribly.
Full-length mirror directly opposite the toilet.  Fail.
Hand towel rings way below the normal person's reach (and I'm short).  Fail.
Glass shower door that opens no further than 45 degrees.  Fail.
Towel hooks six feet away from the tub and 10 feet away from the shower.  Super-duper fail.  (Above the toilet roll holder?  Really?)

Nowhere to plug anything in - not in the base of the lamp, not in the side of the desk, nowhere.  I had to unplug one of the two phones in the room in order to charge my phone.

One plus:  Closet has a light that automatically turns on/off when the door opens/closes.

The only reason there are three stars here is because of the GYM.  Holy COW!  Beautiful facility.  Pool. Racquetball courts. Free weights and nautilus machines in good condition.  Lots - LOTS - of treadmills, and a good number of elliptical/other cardio machines.  Plentiful stretching/training area that's open to everyone.  This was really the saving grace.  

Quick tip:  Ask for an odd-numbered room.  The even numbered ones face the inside where there's not much to look at but into other hotel rooms.

21/06/11 | Link | Rating: 3.0
39. G V.
Fantastic workout facility. Spacious rooms. Great bathrooms. Central location. Lobby decor is a bit weird but rest is excellent. I will always look here first when I travel through MPLS.

04/08/13 | Link | Rating: 5.0
40. Brendan T.
What happened to the Grand? Stayed here for our wedding anniversary and it was a very pricey experience of non existent service. No acknowledgement of the anniversary except a "Romance Kit" that would appeal to the 50 Shades set only, had to call twice just to get ice, out of coffee in the morning and rude service at checkout. The valets were nice and the rooms are well appointed although not really my taste (jungle print robes). We were given a food credit but since breakfast is 9-11 on weekends we couldn't use it since we were out early.

06/10/13 | Link | Rating: 3.0
41. Melanie R.
A pet-friendly hotel with complimentary evening wine service and a Lifetime Fitness on site?

But wait -- there's more!

A $10 mini-bar allowance and reasonably priced upgrades if you join their rewards program?

Book it!

That's pretty much how I responded when hubby gave me the details. We had stayed at the Grand Hotel years ago, but don't remember them welcoming pets before -- so we were surprised (and delighted!) when they came up in our search for pet-friendly accommodations. And bonus -- no extra charge for bringing your furry family members along! They'll even make it easier for you by providing you with an uber-cozy doggie bed, pet bowls & waste bags, and treats to keep their tails wagging.

Super-bonus -- their pet-friendly MO does not translate to a leniency when it comes to cleanliness or Grand-ness of the hotel. Everything from the lobby to the rooms -- and even the Fitness Center -- were clean by even my mess-averse standards, AND you don't feel as though you're missing out on a posh getaway just because you've got your pups in tow.

And if that weren't enough to sell me on it -- you can request for a yoga bag of goodies to be delivered to your room which includes a Gaiam mat, resistance bands, yoga block, and stretch bands to be used on your own or while following along with one of the workouts available on the Yoga channel (provided in-room!).

Wanting to keep those extra calories at bay while away from home, but yoga not your thing? No problem! Take advantage of the complimentary membership to Lifetime Fitness (on site!) while you're visiting. No need to leave the hotel -- just don your workout duds and ride the elevator down to the third floor (or master the stairs if you're feeling bold). Just be sure to familiarize yourself with their hours of operation, as they don't operate on the same 24/7 schedule as others Lifetime Fitness centers.

And once you've met your daily sweat quota and are energized to hit the town -- take pleasure in knowing you are walking distance from almost anything you are in the mood for, whether it be a specialty cup of coffee (IF you're still jonesing for more java after the hotel's complimentary morning coffee service), good eats, shopping, or even the neighborhood Holiday parade. Not willing to brave the cold? Most nearby destinations are at least partially accessible via the Skyway -- a series of indoor walkways that connect the various hotels and buildings in the area.

Boots not made for walking? Utilize the Grand Hotel's valet service for $30 a night, and they'll bring your car around when you so please (with a 15-minute heads-up, of course). Though I wish they wouldn't park the car directly over the sewer grate emitting a very foul cabbage smell (I'm gonna say cabbage, because my gag-reflex will not tolerate me even imagining that it was anything else), the valets were so cheerful and friendly that I am willing to plug my nose and overlook the offending odor.

And even if all you want to do is hang the Do not Disturb sign on your door, throw on your flannel PJs, and hibernate the weekend away in your hotel room -- the refreshingly friendly, seemingly unconditionally accommodating staff at the Grand Hotel will help make that possible. Whether you're seeking in-room dining, a massage, or are in need of anything from toothpaste to a hair-straightener (ladies, they've got you covered!) -- simply dial Guest Services and they'll take care of you.

It's definitely the kind of place that makes you smile and think, "Ahhh...ain't life Grand!"

28/11/12 | Link | Rating: 5.0
42. Keith R.
Con - Let's get this out of the way.  I'm a park the car myself kind of dude.  But I like if the parking facilities are on site.  That being said, I kind of got lost on the way back to the hotel from the parking structure.  I'm usually pretty Macgyver about cardinal directions, but wasn't feeling it for some reason here.  

Pros - A beautiful lobby, excellent and courteous staff, from the doormen and the front desk to the bellhops, awesome bathrobes(that you can have for a nominal fee), and a TV in the bathroom!  Yes you read correctly.  And it was very affordable considering the quality of the hotel.  A king sized bed that seemed larger than other kings' beds.  And a Lifetime Gym on site!  Complimentary access for hotel guests.  The view from our room was of a brick wall.  That's okay, because there's a TV in the bathroom!

So bring your compass and be sure to bring your divining rod in case you need to find water while on the journey back to your car.

05/02/12 | Link | Rating: 4.0
43. Barbara G.
We planned a special MLB All Star Game trip from NY to Minnesota with our grandsons. We had two connecting rooms booked and confirmed for 3 nights at The Grand months in advance of our trip. We flew in two nights earlier and stayed on the outskirts of the city in another hotel.  The day before we were to check in to The Grand, we were notified, "Guests were already "settled in" our rooms and they couldn't be moved. Sorry."  Truly are still in shock that such a well planned trip could so quickly turn into such disappointment.

14/07/14 | Link | Rating: 1.0
44. Allison L.
The website is absolutely true to what you will be enjoying at this hotel. Let me tell you what you get for your money....

1. Friendly & prompt front desk/housekeeping responses
2. Gifts from housekeeping (i.e. can of Pringles, which was lovely at 1am).
3. Over-sized bath tub with an inlaid TV! AH-mazing!  
4. Etro bath toiletries
5. Complimentary forgettables (i.e. Qtips, hair dryer, sewing kit....)
6. In room recycling.
7. Luxurious over-sided feather bed
8. ipod dock for your bedside clock
9. Closet, drawers, HUGE TV and in room safe.
10. Pet friendly....lobby has doggie cookies upon arrival
11. Hotel bar which has happy hour and is open till 1am
12. Amazing Gym and lap pool
13. Spa!
14. YUM YUM YUM ROOM Service
15. CLEAN! Updated modern decor.

I would say the only thing that really grinds my gears, was the parking which was in the hotel across the street. But the skyway walking and underground abyss worked just fine.

I would absolutely stay in this hotel again. Everyone was so super friendly, the service was some of the best I've seen and I just loved our room!! Goodnight...zzzzz......

19/07/11 | Link | Rating: 4.0
45. Tracy N.
Apart from the unannounced automatic/reimbursed $75 charge for incidentals, this place was amazing. My room was grand for sure- from the amenities, to the spacious and luxurious bathroom- I would defiantly stay again and again.

Might suggest that they do a breakfast bar somewhere.

21/11/13 | Link | Rating: 4.0
46. Nicole W.
Super modern hotel smack dab in the middle of MSP? Sure, I'll bite!

I was visiting for my cousin's wedding and had the pleasure of staying here for a couple nights...and here's the low down:

The Good: Great funky decor, large rooms, incredibly comfy beds, well appointed bathrooms, pleeeeenty of goodies are the mini bar, iPod dock, great TV, powerful hairdryer, friendly service, free shoeshines, great free access to the Lifetime fitness on the third floor, pet friendly yet still super clean all around.

The Meh: The only issues we had were 1) parking - which is really not the hotel's fault...MSP gets cranky with no right turn left turn go straight etc, and 2) calling in to book a room in a wedding room block was a huge hassle. The rate was (at first) not confirmed and not bookable, etc. Just make sure you confirm everything when you drop in.

Extra points go to Jesse - the amazing doorman, bag guy, shoe shiner, friendly renaissance man extraordinaire.

10/09/11 | Link | Rating: 4.0
47. Katie Z.
Loved the character of this little hotel! It was very luxurious and a welcome change from the usual Hiltons and Marriotts. Service was excellent as well.

19/12/13 | Link | Rating: 5.0
48. Maureen C.
I adore this property.

The staff is the epitome of charm, efficiency and attentiveness.

Beautiful rooms, phenomenal gym (even the classes are free to hotel guests), comfortable lobby, local beer on tap at the bar.  Fantastic location in downtown Minneapolis.  Very close to the metro rail or ~20 minute/$40 taxi ride to the airport.

My fondest memory is a warm bath and an uber-soft robe at the end of an extremely long day....

27/11/12 | Link | Rating: 5.0
49. Jonathan R.
Nice! Pretty swankish for Minni, it is a fantastic place to stay.

19/11/13 | Link | Rating: 5.0
50. Tiffany N.
I want to move into the Grand. And not just for maid service friends although that *is* a bonus...

The Grand is beautifully hip, but not overwhelmingly so. It has a great mixture of sophistication and hipness in it's atmosphere and decor that is pervasive throughout both the lobby and the rooms.

+ The beds are so, so cozy.
+ They have blackout curtains in the room.
+ There is a jacuzzi tub and separate shower. Heck, even my toilet had it's own room.
+ They will provide you with all kinds of items you might have forgotten and I don't mean just a toothbrush or razor. They'll bring you a curling iron or flat iron among other things if you'd like.
+ There is a lion (statue) in the lobby that you can lean against for lounging.
+ The people here are so friendly!

= A fantastic stay.

26/02/13 | Link | Rating: 5.0
51. Adriana S.
My husband and I travel to Minneapolis once a year to see our Vikings play, and the last 2 years we have stayed at the Grand Hotel. I can honestly say that we will not stay anywhere else when we come as long as I can continue to find great deals for this hotel like I have in the past. It is a bit pricy, but if you find a deal it makes it all worth it. The hotel is beautiful, the staff is so helpful and friendly, and the rooms are gorgeous!!! I love the style of the hotel and the rooms, and most importantly, they're clean! The last time we were there a few months ago, they gave us a larger room than the last time and I almost didn't want to go out and play in the city because the room was so nice. I forgot my hair straightener once, and of course they had one delivered to the room within minutes! Hungry but dont want to go anywhere? The restaurant downstairs is super yummy! Want an awesome drink with a badass bartender? wander downstairs and chill at the bar! Need ice or towels or any other random item? Delivered to your door in minutes with no problem.

I honestly can't think of any complaint from either of our visits! Love the location in proximity to the metro, also! That's a big plus! We can't wait to visit next year and stay at "our" hotel!

11/01/15 | Link | Rating: 5.0
52. AMber W.
I just stayed 4 nights at The Grand and was very pleased. The front desk was incredibly helpful, and the Kimpton Amenities were a fantastic touch (daily coffee service each Morning, daily wine hour where you can get unlimited wine, hand warmers, Kuerig coffee machines, newspapers, etx)

The room itself (#1017) was very nice and was a standard size. We were a corner room so we had two windows which let in a lot of lights. Being that the hotel is downtown, don't expect spectacular views. You basically look out into other buildings.

The bathroom was quite spacious, and had a separate bath, shower, and toilet, although the toilet is in a frosted glass room and doesn't really provide much privacy so while it's separate from the rest of the bathroom, you probably wouldn't want to use it for serious business while someone else is in the main bathroom getting ready or showering. The toilet also has the same kind of hardware found in public restrooms and that was a bit odd; however, there is a TV in the bathroom so I guess that makes up for it.

There is a bar in the lobby and a restaurant on the  second floor. Kimpton does not run the restaurant. They have vegetarian/vegan options in addition to meat, sushi, and other healthy options and they do room service.

The hotel, being that it is located downtown, seems to cater more to a business crowd. The hotel is in a great location, though... There is a skyway entrance right in the hotel, and is within walking distance of many restaurants, Nicolette Mall, The Metrodome, etc. The light rail is also about 4 blocks away, and you can take it right to Mall of America (about 30 minute ride)

Lifetime Fitness is also located at the hotel, and is free for hotel guests. There is also a LifeSpa which provides massages, bail, hair, and facial services. The treatments are a little cheaper than what you find at a normal hotel, but that's probably because there are no spa amenities (like a sauna/steam room, separate locker rooms, etc).

Overall the hotel was very modern and very Kimpton and I would absolutely stay there again should I find myself back in Minneapolis!

17/12/13 | Link | Rating: 4.0
53. Tim D.
Recently I had a business trip that took me through the wonderful city of Minneapolis. As this was a quick trip through Minneapolis I wanted to indulge myself into one of the nicer establishments. They only had kings available and I booked it. After 30 mins of booking my room I found that a smaller one became available. As a solo traveler I didn't need a big room and it would have saved me roughly 25% (that's a lot of nice dinners in the city!) so I  Immediately called my booking site  who informed me that if I did change Kimpton would charge me the full room rate for both the current room and the future room! I was disappointed (as I just booked it!)  So the next day I checked in, inquired about this and they said they wouldn't have charged me. They said I needed to call back my booking site. I did, and that was fruitless. They said it's Kimptons policy that prevented the change. Basically this is a poor example of a customer getting lost in bureaucracy and we lose.  Neither one of the companies stepped up for the customer & I was extremely disappointed.

The room it self was quiet & I had a nice sleep (not 25% nicer). One thing that would be nice is if they simplified the lights switches. Without any exaggeration, there was no fewer then 9 light switches in the room ! I felt like  i participated in a light switch treasure hunt (i succeeded in finding all but one of the switches).  The bathrooms had a current and modern feel but my shower handle couldn't hold it's position so my temperature would slowly drift unless I wanted it either extremely cold or hot !

Also , if you have heavy luggage be careful. Once you open the hotel doors you are greeted by 6 steps (which is intimidating if you travel with samples and have heavy suitcases).

All in all nice folks there but there lack of effort to solve my problem which cost me a significant amount of money was extremely disappointing.

22/08/14 | Link | Rating: 2.0
54. Pamela M.
This is the fourth Kimpton hotel I have stayed in and this AAA Four Diamond award winning hotel does not disappoint. From the lovely contemporary rooms to the friendly service to the complimentary wine happy hour, Kimpton hotels know how to keep their customers happy and keep them coming back! To top it off, we were also given complimentary champagne tastings!

The 'Minnesota chic' interiors at The Grand are modern with a hip, stylish vibe and intertwined with some Minnesota touches like adorning the walls in their bar room with pewter antlers. Deep purples and blues and shades of silver fill the beautiful spacious rooms. Large marble bathrooms with soaking tub and separate shower give you plenty of room to freshen up!

Improve the food at hotel's Rare Steak and Sushi restaurant and I would be more than happy to give The Grand Hotel Minneapolis a fifth star!

24/12/12 | Link | Rating: 4.0
55. Danielle D.
I stayed at the Grand for a business trip. It was a great stay. The hotel has a nice bar in the lobby, a steak/sushi restaurant, tasty room service, and they provide a lot of things for you (including phone chargers, contact solution, full sized hair dryers, shirt stays - much more than many other hotels) if you forgot them. The fitness room is huge and there is a pool that is very nice. The staff was extremely helpful. I found the hotel to be very quiet (i stayed on superbowl sunday night and the monday after). The prices were reasonable in my opinion - I would definitely stay here again.

02/10/14 | Link | Rating: 5.0
56. William T.
I unfortunately travel all over the united states. By far my favorite hotel ever is the Grand Hotel 615 2nd ave. The rooms are clean. The lobby is trendy and and the lobby bar is right out of Los Vegas. Let me refer you to RARE, their 5 star dining room that features sushi, 5 dollars at happy hour and regular price through dinner. The steaks were the best i've ever had and finished with the roasted golden beets its too memorable to not stop in again and again. Friendly staff.Large elegant bathroom.right in the heart of downtown. What more could I ask for? Ill be back.
Bill Trotter

24/04/14 | Link | Rating: 5.0
57. Michelle D.
Amazing! The lobby was gorgeous and the cucumber water was a nice touch. I arrived before my boyfriend, and before I even entered I spotted a leather chair and ottoman and thought "great, they accidentally gave us a better room than we paid for." Nope. It was for us. I think the pictures speak for themselves. The king size bed was glorious, the tv was huge, the mirror was amazing, and the bathroom was unbelievable. A huge glass shower, a private toilet so that multiple people can primp at the same time, and a hot tub with a tv facing it. And the gym. You take the elevator to the 3rd floor and don't go in search of the gym, it IS the gym. It's clean and filled with excellent equipment. The entire floor, complete with 3 squash courts. Not in the mood to run on a treadmill? No problem. There's a track on the 4th floor. The location is a hop skip and a jump from Nicollete. Stay here.

08/08/14 | Link | Rating: 5.0
58. Jon S.
It is over a year past the fact but this is the hotel my now wife and I stayed the night we got married.  All in all outstanding.  After some searching, I personally picked this hotel because the two room suite we reserved was large enough for my  wife and her wedding party to prepare and the many positive experiences I've had with hotels in the Kimpton chain.  Moreover, the lobby and surrounding areas were great for some pre-wedding photos.  Overall, I could not be happier with our choice of this hotel and I look forward to one day returning.  

Bonus, the attached fitness center may be the nicest hotel gym I've used.  Finally, we had our rehearsal dinner in a private room in the 2nd floor restaurant (Rare Steak and Sushi).  The food and service was terrific as well.

14/11/13 | Link | Rating: 5.0
59. Rachel F.
Do yourself a favor... if you're in MPLS and in need of lodging, stay at the Grand Hotel. Don't think, just do. You can thank me via compliment after the fact.

Stylish old-world luxury meets chic/hip décor, super-comfy beds, amenities up the wazoo (yes, I just said wazoo), and oh-so-much more.

Complimentary wine hour, and if you arrive too late in the day to partake? Enjoy a complimentary glass of wine at the bar. Score!

Speaking of: the hotel bar is open late and they serve snacks late, too. House-made sour/vinegar pickles and fries and one glass of wine ran me a whole $13 before tip. Believe it.

Also: how often do you end up with a room that boasts a shower stall AND a jacuzzi tub? Not very often, methinks.

Access to their kick ass gym is complimentary. Hit up guest services for a complimentary Keurig delivered to yr room, too.

The Grand? As good as it gets, and now there's no reason for me to ever search for a hotel in MPLS again, ever.

14/03/13 | Link | Rating: 5.0
60. Thomas R.
Having never stayed at a Kimpton Hotel before my wife and I were pleasantly surprised when we checked into the Grand Hotel Minneapolis. From the minute you walk into the lobby to get your rooms the Decore set up an general vibe of the hotel are trendy and upscale. The rooms are huge, with large oversized bathrooms and fantastic personal touches that most hotels have long dismissed. Overall staying in this hotel felt like you went back in time, in a good way. The staff was dedicated, happy, and there to ensure that you had a good stay.

In the morning there is a complementary coffee service, cucumber water all day, and in the evening there's a complimentary wine happy hour. The hotel has several complimentary periodicals in the lobby as well. In addition the hotel offers many amazing amenities such as non-traditional complementary personal care items (ie razor / tooth brush), bikes that you can use, a full size/service gymnasium including all types of fitness equipment (basketball court, racquetball, pool, and every machine imaginable)  

For me the only downside, and it is a small one, is that you must register for the rewards program in order to receive free wireless Internet. Registration process was not difficult, but in the hustle and bustle of my trip it was something that I did not necessarily want to have to do after a long day of travel and touring. This is only a minor issue but I did take one star off due to this policy. Overall the stay was fantastic I would recommend the hotel to anyone.

05/08/14 | Link | Rating: 4.0
61. Yvette U.
This is a beautiful hotel with a great vibe. The lobby and bar area are very warm and inviting, the staff is extremely friendly. Spacious and clean rooms with heavy curtains on the windows and a comfortable workspace. Will come back!

10/02/15 | Link | Rating: 5.0
62. Kelly S.
I stayed here for a weekend getaway & had a really pleasurable experience overall. the spa services were excellent (I saw Leah for skin care & Elle for a haircut) & the dog friendly nature of the property was really awesome (doggy treats, bags and bowls provided, as well as a cute doggy bed!) The food & vibe in the restaurant off the lobby was also very good--we hung out there for quite some time & really enjoyed ourselves. Our room was comfy with a great bed, expensive bedding & nice products in the restroom. the staff at the front was very accommodating. we loved the heavy bathrobes and the yoga mat that was in the closet of our room.

I am subtracting one star for the odd hours of the workout facility (though the fitness floor is gorgeous!) it closed at 5:30 pm on Sunday :(
& for the price of valet parking ($30/day) which we escaped by parking several blocks away on the street since it was a weekend day. the sushi restaurant was also not impressive. & the housekeeping didn't come til 430 on our second day. The yoga channel on our tv also didn't work.

12/05/14 | Link | Rating: 4.0
63. Lee N.
I've updated my rating from one star to two. See below.

----------------------------

Nice hotel. Some staff are rude, rigid and profane.

They have at least one manager who makes promises to fix things and then doesn't follow through. And when I sent back room service that was 30 minutes late (how hard is it to deliver a pot of coffee??) and I was getting ready to leave, the delivery guy said, 'I DON'T GIVE A SHIT." And stormed away.

I've never been treated so rudely.

Oh...at least one set of outlets in my room didn't work and, despite my reporting them, were never fixed, and my alarm clock was broken. And they refused my request to check out 60 minutes late in ONE of the TWO rooms I had so we would have time to eat breakfast. "We need to get that room cleaned for tonight's guests." I learned later the hotel was only 70% full that night, and they had not started cleaning the room (I didn't see any housekeepers on the whole floor, in fact.) There's no reason they couldn't have been the tiniest bit flexible.

---------------------

UPDATE: I've changed my rating from one star to two based on quick and seemingly sincere responses from management. I wrote and spoke with the GM at the hotel and to a couple people in their executive office. They were all apologetic and said the things I experienced were unacceptable. They also offered a couple coupons for a stay at a (different!) Kimpton. Few companies would be that responsive, and I appreciated that they weren't defensive. Kudos for that.

Still, it doesn't change the experience I had or the problems I think exist at that hotel. I wonder if they understand that this problem seems to be systemic at the Grand. I had unpleasant experiences directly with 4 staff, which indicates to me this is more than just one employee goofing up.

15/12/14 | Link | Rating: 2.0
64. Chad W.
I was really disappointed with my experience at this hotel.  There are definitely better places to go to in the Minneapolis area.

The good:
-Attentive valet parking
-The lobby
-The associated bar (good cocktails, decor)
-Large, spacious, bathrooms

The bad:
-The view (or an abandoned hotel/warehouse next door?)
-Uncomfortable bed
-Poor service at the front desk
-Telephone/safe didn't work reliably

The ugly:
-Mysterious red stain on the wall (blood?)
-Bugs present in the bathtub

You can definitely do much better than this hotel.  We will never go back again.

28/09/14 | Link | Rating: 2.0
65. Lynn N.
If I could give no stars I would. Completely disappointed and alarmed. I hold Kimpton hotels in such high esteem except the Grand has plunged my opinion. No manager seems to be visible not influence felt. None of the desk staff nor valet nor housemen seem to be well trained, professional nor highly confident in their skills of serving clients. Worse: my privacy/do not disturb sign was completely ignored today when a bag of laundry was placed on my bed. And my dry cleaning order was not complete. The nice desk clerk had to twice go get two more of my dry cleaning items (from somewhere) that were separated from the items left in my room and all turned in together last night.
How hard is it to observe the privacy sign on my door and how hard to keep my dry cleaning together?
Not returning.

25/03/15 | Link | Rating: 1.0
66. Lori L.
Luxurious boutique hotel, access to best fitness club in town!  Become a Karma Club member and earn fun rewards such as $10 credit towards the minibar or lobby bar, upgraded rooms and more. Stately hotel rooms that are beautifully appointed and spacious. Friendly and kind staff welcome you upon arrival. I have stayed here a dozen times over the past year and always have a positive experience. The bartenders are conversational and attentive too. The Grand Hotel is indeed grand!

09/04/15 | Link | Rating: 5.0
67. Andrea T.
Recently we spent two nights here. I arrived at 10am before my beau and they stored my luggage until the room was ready. They took my cell and called me at 2pm, before the 4pm check-in which was really sweet. I'm a Kimpton and SPG rewards member, and SPG and KImpton generally will let you check-in prior to check-in if rooms are ready.

The wine reception was not as interesting as those of other Kimptons, but something to remember is that the Bar downstairs offers you a free drink if you know a secret passcode, it's on the picture outside the elevator on your floor.Our room was a corner room and very bright. The only weird thing is there is no way to control the electric baseboard heat. I'm not sure if this is because it's an older building and pipes will freeze? The bathroom was large and well appointed. I like the black makeup washcloths! I loved that they did turn down every day and brought us a little card with the weather forecast, pillow chocolates and fresh ice. I found housekeeping to be really terrific. I did not have to interact with the front desk that much so that just tells you that they have their act together.

We enjoyed using the lap pool and steam rooms as well. The fitness club is really terrific. I walked everywhere from this hotel and we only used the car to go to St. Paul, but even so we could have used the metro, it just would have taken longer!

23/09/14 | Link | Rating: 4.0
68. Shelley R.
Fabulous, fabulous, fabulous! I can't say enough about this incredible hotel. I will never stay at another property in
Minneapolis again.

12/10/14 | Link | Rating: 5.0
69. Shirley J.
Booked this hotel for my birthday weekend and the Bears vs. Vikings football game. I emailed Hayden, the General Manager, and requested a specific room upgrade. She was incredibly nice and pre-booked my upgraded room, which was a corner Premier King room on a high floor.

This was my first stay at the Grand Minneapolis, and I'm currently an Inner Circle member in their loyalty program. I must say that this hotel really spoiled me. Service was top notch, room was clean, bathroom was spacious and perks were awesome. As an Inner Circle member, you get to list your favorite drink, sweet treat, snack and other favorites on the Kimpton website. I put down SmartWater, Ferrero Rocher and cute kittens. So what did they give me? SmartWater, Ferrero Rocher, a handwritten card filled with cute kitten pictures, chips, Snickers, nuts, popcorn, M&M's and a granola-like crispy bar. I could have fainted from happiness.

Even if you are not an Inner Circle, you can join their free loyalty program to become an InTouch member to get awesome perks, such as complimentary WiFi, $10 credit for the in-room mini-bar and $30 in-room spa credit. This hotel also offers complimentary access to the Life Time gym and evening wine reception starting at 5:00 p.m.

I came during the winter, so it was snowing and freezing outside. This hotel is connected to the downtown Minneapolis Skyway system, which is a network of enclosed walkways that connects buildings throughout downtown. I decided to use the Skyway to avoid the cold but ended up getting lost. If you're an out-of-town visitor with little sense of direction like me, I would not recommend using this Skyway system. It's very, very confusing and much easier and faster to just walk outside. Plus, the businesses inside the Skyway seem to only come to life during the weekdays.

If you visit Minneapolis or live there and just want a weekend getaway, I would highly recommend this hotel.

05/03/14 | Link | Rating: 5.0
70. Kirk E.
My wife and I stayed here two nights over a weekend.  Absolutely.  Love.  It.  We have talked about this place 2-3 times in the past week and how much we enjoyed it.  There was absolutely nothing I would have changed about it.  It looks a little old from the outside, but that's where it end.  It starts as soon as you walk in - the lobby is really cool and the bar (Six15) is a great place to grab a drink or a glass of wine.  The bartender had a lot of great recommendations for places to go, things to do, and restaurants to try.  The individuals that work at the front desk are 1st class all the way.  They were extremely friendly, very helpful and made great recommendations, and were willing to help with anything you needed.  The Grand Hotel needs to give them a raise to make sure they stay there, because the front desk workers are A+ people.  The wine reception every night is a great way to start your evening, and the coffee every morning was actually really good.
The rooms are beautiful.  I would LOVE if my master bedroom at home looked as nice as the room we stayed in (#1406 - Atrium Premiere King).  It was SO comfortable.  The shower was fantastic, but my wife was wild about the tub.  The tub is so big, she was not able to sit at one and and touch the other end with her feet.  And to one up themselves, there's a TV in the wall to watch as you bathe.  The bed was so comfortable, I could have slept for days.  Great TV channels too.  I have 0 complaints.
The only thing I would change about this place is to be able to spend another night there.  I highly recommend you stay here.

14/05/15 | Link | Rating: 5.0
71. Brandy B.
I had an amazing two night stay at the Grand!  It's taken me so long to review because there's just so many 'Grand' things to write about!

First, before you stay here, make sure you sign up for Kimpton Karma rewards!!!

So my first night, I checked in around 5:30 and was handed a full glass of Chardonnay.  Then I went up to my room, which was spacious and unique in a non-kitchy way, and unpacked.  After, I went downstairs to the bar and was greeted by some awesome bartenders (try the bloody mary).  They gave me reccommendations for dinner at 112 Eatery and offered to call ahead to reserve a space at the bar for me when I was finished working out.

My workout was great and the facility was really nice, but there weren't any attendants or a place to purchase a water bottle.  Since the facility was separate, I of course wouldn't count this as a problem of the hotel, but when I went to the front desk to ask where I could purchase one,they gave me a free smartwater.

After I showered in my huge bathroom, I went back downstairs to take the bartender up on his reservation offer.  He also called a car service for me and I was transported to an amazing restaurant, where I met a new friend and had an amazing dinner.  

One issue I did have was that my card key was deactivated several times but the next day, I received a call from management while I was at work to apologize and let me know new keys would be waiting for me.  When I went back to my room after work, waiting on the bed was a tray with a handwritten note and "my favs" from my kimpton profile, which are smartwater, a shot of kettle one, and a bowl of beef jerkey!!!  I've never received such amazing service.    

In addition to the superior service, the $10 to the mini bar, the free beer at the bar with the "secret passcode", and so many other little things that made this the best work  trip I've ever had, the bed was comfy and the room was clean.  I slept like a baby both nights and enjoyed every minute of staying here.  

Stay at the Grand for a Grande ol'time!

08/10/14 | Link | Rating: 5.0
72. Jessie M.
I'm a very firm believer that you never get a second chance to make a first impression.

I had been planning to take my husband to Minneapolis for his 30th birthday for months to go to Monday Night Raw since he's a huge wrestling fan. I had read tons of reviews and decided on the Grand due largely to the photos, decor, and the great feedback, so needless to say I was really excited to get there. We took a red eye in so granted we were there very early, however, I had called months ago prior to booking airfare to ask what the earliest we could check in based upon availability. I figured we had a 50/50 shot.

We arrived around 6:00 am to no one at the front desk at all. A minute or so later a young guy greeted us in a weird "uhh.... What are you doing here" kind of way and once we told him we had a reservation he said " I can't get you in right now but you can go and I'll call you as soon as I do, which shouldn't be too long." We asked if we could leave our luggage and he said of course, so with that we went out into the cold, dark, damp city. We would have stayed but the overall vibe was we were inconveniencing him. Point 1 of hospitality manners: maybe mentioning we're welcome to hang out in the lobby or mentioning nearby coffee shops or places that would be opening soon would have made us feel more welcome, but that didn't happen. This is a minor thing but would have gone a long way. He also swiped our card without telling us what he was authorizing. We had to ask him. Luckily I asked ahead of time about incidentals.

After walking around for about 30 mins and realizing there was literally nothing open, we decided to go back to the lobby and wait until something opened up for coffee. While sitting all of about 10 feet from the front desk, a few minutes into us being there we overheard the front desk guy talking to another front desk agent about us saying ," some people tried to check in at like 6am. I told them nothing was ready. I mean, we can get something ready but what's the cut off on something like that? Who tries to check into a hotel at 6am?" Granted, I'm pretty sure he didn't see us there (how, I'm not sure) but we were pissed. That's not at all acceptable and really made us uncomfortable. If we weren't liable to pay for the room we would have immediately went somewhere else. Instead, we walked out, and not 5 minutes later he called us and told us our room was ready. Coincidence or did he see us walking out and have an uh oh moment....

When we got back, we were greeted by a girl front desk agent and given an upgrade, which was nice of her. We considered talking to management about the first guy and how he treated us, but decided against it because we were there to celebrate, not spend our vacation with negativity.

Room wise the hotel was very nice and clean. I did like the decor, but the bathroom was pretty tiny. They also had fuzzy socks in the closet for the low price of $18- if you used them... Which is ridiculous. The bed was extremely comfy and I actually liked the courtyard view because it blocked out any light coming in when we tried to sleep.

We didn't utilize the concierge at all or the facilities. Based upon the fact that the guy at the front desk was rude and the hotel has a doorman that never opens the door for anyone, we figured we'd be better off on our own with yelp and trip advisors.

Overall I recommend the Grand hotel to people traveling on business who want a nice, clean room and a comfy bed. I would not go back personally, and don't recommend it to families or couples who want a little romantic getaway in the city. To management and the front desk: please be more careful with talking negatively about your guests. You don't know how much something like that can impact someone's stay. You should also work on pretending to care, asking what brings people to your hotel, and making appropriate recommendations. I work in the hospitality industry and if I ever treated a guest the way we were treated, I wouldn't have a job.

24/12/14 | Link | Rating: 3.0
73. Aaron E.
Just because something is expensive does not mean it is any good.

I did my due diligence prior to my stay at The Grand Hotel. Yelp, locals and even good friends seemed certain it was a lock for my needs. It is in the heart of Minneapolis, well appointed and generally regarded as the best option the city if cost isn't weighed into the decision. The room itself was lavish as was the available facilities and the employees seemed happy to please me upon check in. In fact, up and until sleeping, the experience was a 5 star Yelp affair.  

Around 3am the fire alarm went off along with a flashing light. I looked outside and the city was asleep, although I surely was not. No movement in the hallway, nothing to cause alarm in the lobby area, although no employees to be seen either. I then called Guest Services and no answer. I then called American Express who then routed me to Kimpton Corporate who called the Hotel themselves only to be told they themselves have no idea what was going on.

By 4am the alarm sounded 3 more time, ensuring sleep would remain impossible. Finally someone picks up the Guest Services line. It was a guest who said that the only employee working and an engineer were trying to figure out the problem.

I would not realize any of the $300.00 worth of sleep I had paid for.

By noon I checked out without a single acknowledgement of my situation my management or otherwise. I will never return to this, or any Kimpton owned hotel ever again.

03/05/15 | Link | Rating: 1.0
74. Betsy R.
I am a karma junkie. I am so impressed with the Kimpton rewards program (free wifi, $10 bar or minibar credit, social hour, etc) that I will think twice about staying elsewhere. The hotel has an eclectic vibe and while its older it's pretty well maintained. The rooms are very spacious as are the bathrooms- great tubs and separate showers. The staff was all so friendly from the moment I got there, starting with valet. They pay attention to what your preferences are (foam pillows for me) and have them ready in the room. I was there for a girlfriend's getaway and we got upgraded and the front desk sent up bubbles for us to enjoy (thanks Paulo!). It's all about those little details and that's what sets this hotel apart from the many downtown. I highly recommend it!

One tip- text well ahead of time to get your car from the valet- it took about 20-30 minutes each time.

11/01/15 | Link | Rating: 5.0