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The Normandy Inn & Suites in Minneapolis, MN

The Normandy Inn & Suites in Minneapolis, MN

Specialties

The Normandy Inn & Suites is more than just "another" hotel in this half of the Twin Cities. Great price, brand rewards, and loyalty to our customers are what make us stand out. There are many hotels in Minneapolis, but none can compare to the great service and numerous perks that every guest in our hotel deserves.

History

Established in 1925.

"Hotel Normandy" opened in 1925 to Minneapolis visitors. The Normandy had 52 guest rooms, lobby, ladies parlor, writting room, drug store and dining room which operated as a speak easy during prohibition. In 1941, John F. Noble, son of Swedish immigrants, purchased the hotel and began to establish the hotel that Minnesotans have know for over 70 years. Today the Normandy features 199 guest rooms and suites and the most current amenities and services while maintaining the cozy and comfortable caracter of "Hotel Normandy"

 

Company Info:

Rating: 3.21

Address: 405 S 8th St, Minneapolis, MN, 55404
  • Mon: Open 24 hours
  • Tue: Open 24 hours
  • Wed: Open 24 hours
  • Thu: Open 24 hours
  • Fri: Open 24 hours
  • Sat: Open 24 hours
  • Sun: Open 24 hours

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Comments (33):

1. Elizabeth N.
I stayed at this hotel last winter on a business trip in from Phoenix.  it was freezing cold outside and blizzarding!  Inside, the hospitality at the front desk and in the bar was like coming home.  I can't tell you how nice it s to feel so welcome on a night like that.  also, the bed was really comfortable.  Great mattress, and beautiful decor.  I'll be back!

11/05/11 | Link | Rating: 4.0
2. Mark T.
Checked in at this hotel with my sister for a wedding in Minnesota. Hotel is in bad need of repair and is completely run down. The room smelled awful, the decor was outdated and and the sheets had stains on them. In fact, this hotel was so bad that we checked out 5 minutes after checking in and moved down the street to the Hotel Minneapolis. The front desk offered us another room next to the pool that smelled like mildew. I've stayed at hundreds of hotels in my life, and this is without a doubt the worst hotel ever.

23/08/11 | Link | Rating: 1.0
3. Dee S.
I agree with the previous review.  Not a bad hotel.  Expect the level of a Best Western.  Clean and basic.  Nothing fancy.  Cute decor.  Good location.  Close to downtown, Convention Center, train station.  

But, I agree...the highlight...Cookie time!  Fresh baked chocolate cookies in the evening.  All you can eat!  Definitely an added bonus.

I would stay here again.

06/04/09 | Link | Rating: 3.0
4. eddie d.
This place looked like the haunted mansion. Convenient location. Decent prices. But whatever you do DO NOT THINK YOU CAN GET AWAY WITH SMOKING IN YOUR ROOM! THEY WILL CHARGE YOU $100.

07/07/09 | Link | Rating: 2.0
5. M O.
love this hotel, will always stay there when in minneapolis.  VERY clean!

14/08/11 | Link | Rating: 5.0
6. Abby S.
A clean, comfortable room. Nice location for people willing/able to walk a few blocks to busier parts of downtown, especially when considering the money saved from some of the other hotels in the area. It's not modern, fancy, or hip, but it's a fine place to stay.

02/07/11 | Link | Rating: 4.0
7. Don L.
Good service. Reasonable price. Great oatmeal breakfast. Would eat there again.

14/06/11 | Link | Rating: 3.0
8. Jess R.
Room smelled like sweat. Every time we went back to our room we had to go reactivate our key cards so we could get into our room. The vending machines on floor 3 ate my money. Tried vending machine by pool, it ate my money to. Then to top it off we ordered room service and it never showed up. Called to see where it was and couldn't reach anyone. Never staying here again. Would not recommend.

22/08/11 | Link | Rating: 1.0
9. alexa c.
While I'm on the Best Western North American tour, I might as well write reviews. It's seems as though I should be racking up some credits or something.

Normandy Inn, nice enough place. I liked the sweet Nordic feel of the architecture. It obviously was not always a Best Western. But they made good.

The location was decent, walking distance to the Convention Center and the lovely Nicollet Mall. I believe there was a pool and hot tub however I did not partake at this establishment as it was too cold.

Same standard commodities, the basics. Spacious rooms with extra sitting space. No fridge which was a big downer but I made do. I'm very resourceful!

Highlight of this place, , , are you ready??

COOKIE HAPPY HOUR NIGHTLY AT 10:00PM.
Now we're talking hospitality!

10/06/08 | Link | Rating: 3.0
10. Matt B.
If your staying in downdown minneapolis this is the hotel you go to....... Stayed last weekend and it was a easy check in, nice lounge and my room had a nice flat screen.  Had no issue with my stay.

09/02/12 | Link | Rating: 4.0
11. Kat W.
The Normandy Inn has some weird European motif going on that was festive, but totally out of place for a Best Western.

We were there for New Year's Eve and the cookies at 10 pm were a most adventuresome occurrence.  Luckily, we got there at about 10:15 and thus didn't need to deal with lines or a "one cookie at a time" rule.

The rooms were reasonably appointed.  They had marvelous shades that prevented any sunlight from trickling into the room before we were ready to greet the day.

However, in the suites, there were only two extremely small trash cans.  Kind of problematic if you're planning on ordering take-out that you don't want to have sitting all over the place.

01/01/10 | Link | Rating: 3.0
12. JB S.
While driving across the country, we needed a place to stay for one night in Minneapolis.  I checked out the reviews of this place and another.  I took into consideration their proximity to places to eat, the Metrodome (which was a big disappointment) and the Mall of America.

This place has some very strange design/architecture but it wasn't overwhelming.  Checking in was fine, although the parking situation is a pain and the $7 per day charge is not mentioned on the website.  The room was clean and reasonably furnished.  The cookies at 10 PM were pretty good although make sure you get there early or you'll be waiting in line for quite awhile...which also makes me question how other people said it was "all you can eat" - folks who wanted a second cookie were send to the back of the (huge) line.  The attached restaurant was WAY too pricey...we looked over the menu for all of about 5 seconds before walking away.

Anyway...this place was quiet, reasonably priced and the staff was nice.  Fair warning - there doesn't seem to be anything to do in this section of town (aside from going to the Metrodome, which will thankfully be demolished very soon), so don't expect to be surrounded by cool bars, places to eat/shop.  We had to walk several blocks (in the opposite direction of the Metrodome) before getting to a decent place to eat.

16/08/09 | Link | Rating: 3.0
13. Rich M.
As others have mentioned, this is not your typical Best Western.  I decided to stay here based on some of the reviews posted here and I agree with them.  In short, it's a little quirky but I liked it.  Cookies are a fun touch and it can turn into an interesting social hour.

I'd book here again, no problem.  Not too expensive, rooms are decent and the staff is very accommodating.  If you want to get picky, the wireless Internet is a little finicky at times.

13/12/10 | Link | Rating: 4.0
14. David C.
Comfortable hotel, friendly staff, reasonable prices, and cookies.  What more can you ask?

I really appreciated the fact that the housekeeping staff did not knock on my door the morning after my arrival, and cleaned my room after I left it around 12:30.  

Free wi-fi is a nice touch.  Also, there are computers in the lobby and they say they charge 50 cents a page for print-outs-- but they don't charge you for printing your boarding pass, something I appreciated.

07/10/11 | Link | Rating: 4.0
15. Pratik P.
Horrible! This hotel should not be representing Best Western. I cannot express how horrible their management is. I thankfully booked online and cancelled within their policy. I had booked a king bed on May 4, 2013 for my stay on Sunday June 23. I checked online this morning and noticed it had been changed to 2 queen beds. I called the hotel directly and was told the hotel is 100% booked and there is nothing they can do. I was informed it was central reservations who can do something. I called them and they told me they didn't and they finally called the hotel and fixed it. To my surprise they did in fact have a king bed available. However dealing with Joe the "manager" he failed to send me any confirmation of a king bed. I finally decided to cancel my reservation because I was charged more for king bed. Let me remind you that I booked one from the beginning. I never dealt with such lack of professionalism. I also filed a report with BW corporate. Not only did they fail to assure a prompt and correct solution to a problem, but they tried to over charge me. Nice try. Good thing I avoid a disaster!

21/06/13 | Link | Rating: 1.0
16. Sabrina C.
Run AWAY!! This is a cheap hotel and its HUGE.  Perhaps I had the poor luck the three times I stayed to have been put in rooms that had not been remodeled but these rooms were dark, dingy and all together off putting.  I found a large patch of hair in my "clean" sheets  of a colour that was not my own -- blech!  This is not connected the skywalk or really incredibly "near" anything if you are going to be walking outside.  It is one of the few downtown hotels with a pool - though a small one. Parking seems ample and free which could be a factor being downtown. Wi-fi system is old - I had to call the help desk to get my tablet approved as a computer as they were not set up to accept tablets to the network any other way.

20/02/13 | Link | Rating: 1.0
17. Lindsay B.
Stayed at this hotel for New Years Eve- and had a fabulous experience. The hotel was extremely busy due to NYE and due to a Bears/Vikings game just a few blocks away the following day. The hotel was prepared for these extra visitors, had extra security and supplies prepared. I found the staff to be extremely friendly and helpful in getting where we needed to go. The location was great for the Metrodome and to our dinner reservations at The Capital Grille (walked to both locations), the hotel also has very reasonably priced daily parking (though I will admit I am used to Chicago prices which are outrageous). I personally would highly recommend the hotel! (I did not use many of the amenities such as the pool or internet, so I can not speak to those items).

07/04/12 | Link | Rating: 4.0
18. Green D.
When you consider location, amenities, and overall quality of the room & restaurant this place gives a huge value!!  This was my first stay at a Best Western property & I will definitely return to this location!  I stayed a week in a suite and was very comfortable.  The on-site restaurant seems to make everything from scratch.  They run a weekly fish special and do a wonderful crab cake on a mushroom ragout that is superb!!  The service is top notch in the bar (just make sure you see Antonio, Kyle, or Jennifer!)  The innkeeper is very hospitable as well and loves to mingle with the guests.

If you should require a fully-equipped gym the Ivy Spa just down the street at the Ivy Hotel is wonderful.  Talk to Annie & she can help you find a temporary membership that will suit you.

26/07/12 | Link | Rating: 5.0
19. John H.
My one-queen suite sorta looks like a "U." From doorway to the right: a living area (love seat, armchair, ottoman, wall-mounted TV, end table, lamp, desk, lamp, chair) and kitchenette (mini-fridge, microwave, coffee maker, sink, cabinets), one window. From doorway to the left: bedroom (bed, two nightstands, two lamps, dresser, closet, and three windows). Filling the space between the rooms is a tiled bathroom with glassed-in shower. Elegant and rich color scheme, comfortable and clean. Great location if you don't mind walking, about four blocks to Government Plaza light rail station.

22/05/11 | Link | Rating: 4.0
20. Carly P.
BEST deal in Minneapolis!!!  I booked this place with hotwire and it was the best deal!  The rooms are nice and big, plus they have FREE wi-fi :)  They also changed my room to 2 double beds even though hotwire always puts you in a king room if you have 2 people on your booking.  They staff were awesome: as an out-of-towner they were really great with explaining the sky walk and gave me a map and directions to the closest sky walk entrance.

Only disappointing thing is that there is no continental breakfast but they make up for it with free homemade cookies every night at 10pm :)

01/06/11 | Link | Rating: 4.0
21. Paige M.
Let me start off by saying that I usually give hotels a pass on a lot of things.  I tend to not be picky and just go with the flow.  But this place screwed up enough times to get me to sign up for a Yelp account so I can let others know.

First off, I booked through the hotel's website because that is where I found the best rate - I booked a KING SUITE.  DO NOT BOOK THROUGH THE HOTEL'S WEBSITE!  Upon check-in I was informed that my reservation was for 2 QUEEN beds.  Since I reserved this room for my significant other and I for a special Valentine's Day evening, I was of course upset.  The employee behind the counter told me that they didn't have any other rooms available with just one king bed, especially not the suite I reserved and he suggested I take the issue up with the company that runs their booking website.  Although he did comp me the $8 parking fee and he was noticeably upset that I was upset (that did make me feel a bit better).  So far, I have been unable to to reach the company that runs their booking website.

The second annoyance with this hotel came when we got to the room.  This 2 queen bed room was a joined room.  I'm guessing because of this "feature" and the type of room it was, we were sharing a door with a family next door.  Neither of us appreciated the paper thin walls, because we got a noise complaint around 1am, and then we were woken up by them around 7:30am.  Shortly after the family next door woke us up, we were woken by housekeeping coming in at 8am to clean our room.  From what I can tell, she only knocked once, and very lightly before just letting herself in.  I will never understand why housekeeping never gets a list of what rooms are there for how many days.  If they had, they would have seen that we were going to be checking out at noon.  So why the hell wake us up at 8am to clean?!  Then, to make it even better, they  came back at 10am!  Also, there was not "Do Not Disturb" door tag in our room that we could use to keep them from pestering us.
Needless to say, we left shortly after and completely unsatisfied with this hotel.

A few positive notes - the attached restaurant, The Normandy Kitchen, was pretty good.  The overnight parking was only $8.  The room itself wasn't bad, fairly updated with nice linens.  And they include free wi-fi with your booking.  

But overall, I was completely disappointed by the way they run their bookings, and the hotel staff interactions.  For the price, I would definitely stay at a different hotel in the future.

17/02/14 | Link | Rating: 2.0
22. Daegil L.
We found it with GPS then we went around and around. We missed the front door completely! One way streets did not help much and heavy traffic. We finally found the entrance to parking! The place is old and looks like it inside, not bad just in need of help. We picked a simple room, nothing fancy. Coffee maker in the bathroom! So you can sit and read while your coffee brews I guess. Old style tub set up shallow but clean. Good TV. Best of all hard concrete floors! So you do not hear the people above you walk around (are you listening Best Western?). The room doors still slam. You would think someone would come up with a quiet door. Our room has a sliding patio door. I do not know why there is nothing to step out onto. There is a pool bellow so you can hear kids. Even with the door closed. The pool area is covered so no fresh air.  The A/C works well.

Bottom line. Fair price, good sturdy building. It just seems kind of dark and closed in. Clean and a good bed.

06/06/13 | Link | Rating: 3.0
23. Tara G.
I stayed one night an chose this hotel because of its location. I'm not generally a best western fan. But I was pleasantly surprised! The rooms are spacious and I felt that it might actually be a little underpriced for what you get.

Customer service was good, room was quiet: I was on a corner and the bus stop was right under my window. However, the windows are in triples and I never heard a thing from the street. I did run the fan all night though, for full disclosure.

I would definitely stay here again. There's nothing that wowed me so 4 stars. Also, my room smelled like cigarette smoke when I walked in. It wasn't strong enough for me to request a room change and the fan took care of it. So that took a star anyway.

18/05/12 | Link | Rating: 4.0
24. Keisha H.
DON'T BOTHER ATTEMPTING ROOM SERVICE. There is a room service menu in the room but they make you come down and pick it up, not offering service TO YOUR ROOM! As you surely tell this has been frustrating. Here for work and have not had time to pick up meals while out and when I have returned I'm starving and tired and would love to not have to leave my room and there's a room service menu just sitting on the desk mocking me... the room itself is average at best and the TV resolution is crap. I would not recommend staying here unless you like bare minimum at a not bare minimum price.

04/08/14 | Link | Rating: 2.0
25. Christina M.
While in town for the annual conference of the American Association of Museums, my sister and I stayed at the Normandy Inn. I'm the kind of person that prides themselves in finding good deals in cities for conferences instead of going to the defaults suggested by the convention center. After doing extensive research on price, cleanliness, amenities, and location, this place was hands down the best and cheapest option in downtown Minneapolis.

As I mentioned, this hotel is a particularly good location if you're staying near the convention center. It's about a 10 minute walk to the center, but also near the Nicollete Mall,  with plenty of fun places to eat and shop. They also offered the cheapest parking rate of any other hotel in the area at $7 a day. The lobby and common spaces of the hotel have a sort of Dutch maritime vibe, but were all nicely kept and somewhat more fancy-looking than I expected. I slept really well in our room, which was comfortable, clean, and a good size for two people.

I also found the staff to be friendly and offer good service. We stopped by the front desk on a few occasions for directions and suggestions around the city, and they even printed us maps. Unfortunately, we didn't get to participate in the free cookie happy hour, but the smells of fresh baked goods in the evenings certainly were a nice touch of home. If I have any complaints, it would  only be for the shoddy free internet. This was one of the things I especially appreciated about this hotel because none of the other ones offered free wireless, but it was such an unstable and slow  connection that it made it pretty much unusable. As long as you don't have to have prime internet during your stay in Minneapolis, this is the best deal around town.

28/08/12 | Link | Rating: 4.0
26. Sonja A.
Had driven by this place countless times when I still lived in the midwest, and finally decided to stay here on a fun overnight with my family due to location, inexpensive parking and free wi-fi. It was fantastic! Cute decor inside (LOVE the stained glass windows), extremely friendly and helpful staff, great pool area, and the restaurant, which we unexpectedly decided to dine at, was fricken delicious and super accomodating to our "lively" table of nine -- four of whom were rambunctious children. Awesome location too, just a couple blocks to the light rail. I was totally impressed.

03/04/14 | Link | Rating: 5.0
27. Steve M.
The area was pretty booked up so the only reasonable room rate we could find in the downtown area was at the Normandy Inn. I was actually pleasantly surprised on how nice the room was. Not sure if it was my lucky day or not but I was given a suite for the night. It had two rooms including a fridge, a microwave, and yes a dishwasher. Who needs a dishwasher in a hotel room.

They have a large parking lot attached and parking was only $7 for the night which is extremely reasonable for the area. Your are within walking distance to plenty of restaurants and shopping plus every night at 10pm they have free cookies and milk. Unfortunately I didn't get the chance to check that out but maybe next time.

12/07/13 | Link | Rating: 3.0
28. Terry B.
We just held two weeks of classes at the Normandy.  In 17 years of working with hotel staff this ranks up there as one of the top hotels we've worked with.  I can't think of a hotel where we received better service.   The pastries they brought in each morning from the Normandy Kitchen were the best day in and day out.  Our participants commented on the comfort of the beds.  We didn't stay at the hotel since we travel in our RV.  We conduct training classes throughout the United States about 35 weeks a year.  We definitely want to return.  Patty Ruddy, the Director of Sales and her staff, the catering staff came to check on us frequently.  We especially want to recognize Chelo from the catering department.  In many of the hotels the only hotel staff we see are the ones that deliver the food.

09/08/14 | Link | Rating: 5.0
29. O G.
The hotel staff was friendly and helpful. The hotel decor is kind of dark which I suppose fits the "theme." Our room "suite" was small when I walked in. Everything appeared clean so I thought perhaps it hadn't been used for some time.  The food was just okay I had the rotisserie chicken which I though was on the rubber side server was okay as well.

For it being a BW Plus it need to be more attentive to customers all away around. Especially since I travel a lot and know the difference from good one or a bad one.  Plus no complimentary breakfast in the morning.

22/05/14 | Link | Rating: 2.0
30. Matt M.
The problem with this hotel is that the sheets are promised to be changed every three days, but they were not in my case.  

The toilet doesn't flush very well and completely stopped working on my third day here.  One of my bath towels is stained but I did not have much problems with the other towels

The internet is EXTREMELY slow.  I feel like I am using 56k speed again.  

Overall, the rooms are modern and comfortable.  This hotel is located downtown and it's about half a mile walk from the light rail and the Nicholette mall.

12/08/14 | Link | Rating: 3.0
31. Kylie J.
Neat hotel with unique look. Very pretty inside.  You feel like you are staying in another country. Great location. However we were given the wrong room and they didn't do anything to fix it. A microwave in the rooms would be nice. And they don't allow delivery up to your room so you have to go down. Staff was friendly and helpful upon checkin but could have been more accommodating about the mix up. Beds are decent. Nice shower. Some pop and snack vending would be nice. Pool area was very nice although I prefer my hot tub deeper.

16/04/15 | Link | Rating: 3.0
32. Rachel M.
This is a really nice hotel, don't get me wrong. The location can't be beat.  It's right downtown and they offer parking with in and out privileges for $8/day- which is fine with me for covered downtown parking. The common areas are beautifully decorated with leather furniture, dark wood, and some stained glass.

Our room had a very comfortable king bed with soft sheets and a great shower in the bathroom (comfy). Tons of towels (love). Fridge and microwave plus usual coffee setup. Glasses in place of plastic cups (nice touch).

The room had a large flat screen TV, but no HD channels... why have one and not the other? I tried to watch the news before bed, but it was all pixels (disappointing).  Our room was on the 1st floor, so instead of heading for the elevator, we were directed to the door to our hall. This door led to a flight of stairs which we had to haul our luggage up and through a heavy door (ouch). This hall of suites seemed to be isolated from the rest of the hotel. Our room had a glass pitcher and a sign stating that purified water could be found by the ice machines. That sounds so nice, I thought! This weird hall has no ice machine and the door to the hall leads back out to the lobby where there are no other guest rooms. Where was I supposed to get said water and ice?

We got in late and missed all of the amenities that we booked the hotel for (boo) but if you can get there on time, they have a pool/spa, room service, and milk and cookies at the end of the day. I wish we could have stayed an extra day to get our money's worth.

25/11/14 | Link | Rating: 3.0
33. Pamela S.
Great price, great stay. Apparently this hotel has been around for a while and is still known as just The Normandy, even though it is now technically a Best Western Plus. I like how this establishment is not overly modern. There are some refreshingly classic touches - while walking down the hall to my elevator after check-in, there was a man playing the piano. I love that. Also passed by the indoor pool. There are two separate halls with guest elevators at the end, depending on your room number. Overall, the hotel is very... dark. Many things are brown color, including my bed set.

My room was on the bland side but had everything I needed, including lids for the coffee cups.

A delicious restaurant, The Normandy Kitchen, is located on the first floor.

Almost forgot - they also hand out free cookies at night! I missed it the first night but the second night I was having dinner at the onsite restaurant and someone came by with warm, fresh chocolate chip cookies.

Parking is not free, but at least it is reasonable at $8/night. For those without a car, the hotel also has a complimentary area shuttle, which we did take a couple times to get to the convention center (but hotel is also walking distance).

21/09/14 | Link | Rating: 4.0