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The Westin Minneapolis in Minneapolis, MN

The Westin Minneapolis in Minneapolis, MN


Transformed from Minneapolis's historic Farmers & Mechanics Bank building, The Westin Minneapolis will be your home to renewal in the Twin Cities. Originally built in 1941, the landmark features the original 34-foot vaulted bank lobby, marble staircase, and wood carved emblems signifying the leading industries of the World War II era. We invite you to enjoy a historic journey and uniquely inspired hospitality experience.

A seamless integration of contemporary convenience and historic significance, our 214 guest rooms boast an intriguing combination of sophistication and rejuvenation. All guest rooms feature the famed Westin Heavenly Bed® and Heavenly Bath®, MP3 and iPod players, 32" LCD televisions, wireless and wired Internet, oversized working desk with ergonomic mesh swivel chair, and a chaise lounge for relaxation.


Company Info:

Rating: 3.78

Address: 88 South 6th Street, Minneapolis, MN, 55402

    Hotels in Minneapolis, MN



    Comments (72):

    1. D W.
    Great Hotel.  The Westin is reminscent of some of the newer European Hotels.  Rooms have modern decor, plasma TVs, awesome beds, and stand up showers with multiple body jets (no tub to step into).   Best of all, you don't have to leave after a long day.  The hotel is in the old bank building with vault used as a wine cellar, and a big bar with open seating in the lobby and private rooms off the lobby if you had a group meeting.  Good restaurant choices - try Ike's down the street a block or two.

    13/11/07 | Link | Rating: 5.0
    2. Yomamma S.
    so awesome for the money. bid about 75 on priceline, way nicer than any other hotel we stayed in for that price. double-headed showers--huge drain on the enviroment/awesome shower for me.

    20/07/12 | Link | Rating: 5.0
    3. woofgang q.
    Westin & Bank, you're so money (along with Chambers Hotel).  Finally, some decent hotels and public spaces in Minneapolis.

    5 stars for preserving architecture, revitalizing old space and the risotto/lobster croquettes.  The cut-away vault doors are pretty nifty too.

    Only criticisms, should be a W and not a Westin and $10 for mixed drinks is more East Coast/West Coast/Chicago and incongruent with Minnesota nice.

    10/05/07 | Link | Rating: 5.0
    4. Kara G.
    We got a great deal from Hotwire.  The facility is beautiful.  The staff were very nice and helpful. The room and bathroom were clean (with the exception of a dirty wide sofa-like thing).  My fiancee has bad dust-mite allergies and he was bothered here but overall it was a nice place to stay.

    11/07/10 | Link | Rating: 4.0
    5. Charles B.
    The hotel is awesome because when you go in right away you sense the history that it has , used to be a bank in the 19th century.Now it has a wine cellar in its vault (cool) The room was very upscale , actually everything was upscale , if I am in the twin cities again i will make sure i stay here again and enjoy it a little more , since I was here on business last visit I don't think i got to enjoy all that it had to offer.

    06/10/09 | Link | Rating: 4.0
    6. Jeannie R.
    I have not yet stayed here but I have been planning a wedding in MN for this summer and I have chosen to book the Westin for all of our out of town guests.  I have been working with Adam Levy and the group department and they have really helped to make this work for everyone.  I could not be happier with the personal service that they have provided and the genuine interest in meeting all of our groups' needs.  I did start out looking at several other properties (who shall remain nameless) but the difference in the attitude at the Westin Minneapolis made it the best possible choice.  The rates are reasonable for this quality hotel, too.  The extra effort they have made with getting the link to our wedding website have been very helpful as well.  Bravo to the groups department and in particular to Mr. Levy.

    26/03/12 | Link | Rating: 5.0
    7. Jennifer W.
    My daughter and I stayed at the Westin on Ocotober 29th. We had a great experience! The staff was extremely helpful, accomodating and professional. They interacted with my nine year old daughter and made her feel really welcome.

    I used the valet parking service b/c it was pouring rain. The guys were great! They were really helpful when I later discovered that I forgot my phone in my car. The hotel is beautiful! The beds were exceptional and room service was very good. The location was also excellent as we were attending a concert at Target Center.

    I highly recommend this hotel. I got my room on Priceline for an excellent rate. The staff upgraded us upon arrival. In the past at other properties when I've booked on Priceline I haven't been eligible for an upgrade. I will definitely stay here again--and pay full price!

    31/10/09 | Link | Rating: 5.0
    8. Erik C.
    A personal fav to stop in over the xmas holiday. Nice rooms, love the lobby. (Although the beers on tap could be a bit more locally inspired) Great downtown location - no complaints here!

    12/01/11 | Link | Rating: 4.0
    9. Brandon W.

    Simply Awesome!  We came to town to visit for the weekend, and we were staying at another hotel.  It was disgusting.  I looked online for an alternative and saw that the Westin was both downtown, AND the same price per night that I was already paying!  So luckly my hotel let me stay just for the night, and we moved to the Westin.

    There is really nothing I can say bad about this (Except for the $28 valet parking).  The entrance to the hotel seems like something you would see in a movie.  It still has the old feeling of the building it used to be (A bank).  Everything is spotless- The pool is immaculately clean!  And the rooms were spotless as well - probably the only hotel I havent been weary about drinking from their cups, they look like they are shined and buffed!

    If your in town, you NEED to stay at this location - it's worth every penny, and right in the heart of downtown!  Head over to Musashi for Japanese Habachi right down the street and you will NOT be disappointed!

    31/07/08 | Link | Rating: 5.0
    10. Debbie M.
    Rooms are great, room service is good, free internet. Parking is not free and is quite pricey for an overnight parking.

    07/06/11 | Link | Rating: 4.0
    11. Von G.
    Great location in the heart of downtown.  You are forced to valet here though.  The rooms do make up for it with Westin's signature Heavenly beds, glass stall showers, and fairly modern furnishings.  Wifi is free downstairs in the lobby and extra in the room.  
    The lobby is exceptional as everyone says.  You can see the bank provenence with the old vault now being used as storage for the wine.

    16/10/09 | Link | Rating: 4.0
    12. Amiee L.
    LOVE IT!

    We travel is Minneapolis a handful of times a year for appointments and usually have problems finding great places to stay.  

    This hotel has such a cool vibe and  the BANK restaurant is great place to eat at & this hotel is a great location too!!

    Fitness room is 24 hours and there is also an indoor pool.  Also, there is something about the filtered air in this hotel....it smells so sweet.

    Oh! Plus this is a Westin property so it's doggie friendly!!

    We will come stay here from now on.....

    31/08/07 | Link | Rating: 5.0
    13. sarah p.
    "Won" a night at the downtown Westin at a silent auction a couple of months ago, and we finally "cashed in" last Saturday night. Since our dog is in boot camp and the baby hasn't come yet, we thought this would be a perfect tome to celebrate our anniversary. It was kind of challenging getting a hold of the person we were to redeem our gift certificate with, once we did, he was a gem. I asked him about bath tubs in the rooms and he told me that only the suites had the "heavenly tubs" for that night. I explained how this very pregnant woman wanted to float like a whale in one all weekend long. He then arranged us to be upgraded to a suite for 30$. Much appreciated.

    Check-in was easy. Our rooms were well appointed and simple. There were TVs in both the living room and bedroom. The linens, pillows, and comforters were heavenly. The tub was great. Very deep---I likened it to a mini-pool. We would have needed an extra water heater at our house to fill it. Not so eco-conscious, but fun for a bath or two. I thought the toiletries were lacking, though. Also, there was no fan in the bathroom (that we could ever find, at least). You had to pay for wifi though, which, especially in this town, is pretty shitty.

    Staying downtown for a night was a great was to take a mini-vacation, and I urge people to do it more.

    13/11/08 | Link | Rating: 4.0
    14. Marcos R.
    I have much experienced better.
    bar is too expensive
    12.75 for a mix top shelf....?? msp??
    they forgot the mini bar key when I checked in and somehow this is my fault?!

    they need to learn some humility and own their own mistakes.
    I'm platinum with this hotel chain and I know how things work...they need to work harder and smarter!

    31/01/12 | Link | Rating: 2.0
    15. Lanie C.
    First off the main doors of the hotel were closed and a side door was being used, it was a little confusing. Once inside, it's a bit difficult to find check in, I had to go around the restaurant to get there. The building was formerly a bank, and while a beautiful setting the set up for the hotel is a little awkward.

    The first room I was checked into had a window....on to an enclosed interior courtyard thing. It was dark and since I was staying over a weekend it was not going to work. I was graciously moved to a room higher up with better natural light but still not great, so if natural light is important to you make sure to arrange for a room with it beforehand.

    My main frustration was with customer service. I think I dropped a scarf in the first room I checked into, and called "express service" to ask them to check on it. They said they would call back. I called two more times before I checked out 12 hours later and no one ever returned my call. I expect better service from a Westin hotel.

    All that said the comforts you expect from a Westin were there, my room was immaculate and comfortable.

    26/01/10 | Link | Rating: 2.0
    16. Tim M.
    I loved this place! When I checked in I was disappointed to be assigned to a room on the third floor. But I thought Room 310 was great - I don't often stay in suites with hardwood floors. Yes the room didn't have a lot of sunlight, but since I don't like the sun waking me up and am almost never in the room during the day, it's fine by me.

    I thought the stainless steel pool was very cool - so much so that I got up early to take a swim. I also ate in the lobby and thought the food was pretty good - especially the tomato soup that comes with a mini grilled cheese sandwich.

    Really my only complaint was that the showerhead was misaligned with the shower stall - it should have been on the other wall. Otherwise I thought this was a great property with good service (and a huge step up from the Hilton Minneapolis where I stayed the following night)

    18/10/10 | Link | Rating: 5.0
    17. Jennifer L.
    The lobby level is reason alone to stay at this Westin.  A bank built in the 1800s, the architecture remained largely untouched when they converted it to a Westin (though it still looks very Westiny, and has that trademark "white tea" Westin smell).  The rooms are fairly standard Westin fare - it's all about the quirky bank touches (the wine vault, the meeting room downstairs that used to be a vault and still has a foot thick vault door. . . ).
    If you like natural light, be sure you don't get a "zen garden" room though - they look out into an atrium type space that doesn't actually offer any natural sunlight so the rooms are a bit dark.

    23/07/09 | Link | Rating: 4.0
    18. Jason N.
    Typical Westin- reliable business hotel.  Relatively convenient to what restaurants there are downtown.  Handy running routes available from front desk, you can run along the Mississippi River and walk to dinner.  Service is excellent.  Fast business center printer, but bring your laptop because the hotel's computers are a bit cumbersome.  Free wireless in lobby.  Compared to the Westin in Edina (more in the suburbs), the potential downsides here are: 1) no recycle bins in room; 2) small window in room; 3) smaller bathrooms without bathtub.  But, this downtown location does have a pretty cool (though small) stainless steel swimming pool.

    12/08/10 | Link | Rating: 3.0
    19. Jonathan C.
    One of my favorite hotel properties in MN.  Awesome building conversion of an old bank that is converted into this Westin Starwood property.  The lobby is what used to be the bank and has since turned into a restaurant/bar called... well "The Bank" of course.   The executive offices that line and surround the lobby have now become private dining rooms, and the old vault has now become the wine cellar.  Very creative use of the space and beautiful done with the soaring ceilings and dark wood panels.  

    As for the rooms, well I can never complain as the perks of business travel is upgrades from being part of gold preferred status.  Separate check in lines, room upgrades, free wifi and preferred status floors make the starwood properties top notch.  

    Westin does a good job in the room decor with oh so comfortably heavenly beds and lots of pillow type selections (down, synthetic poly fill, full and fluffy, or flatter).  Rooms are all equipped with flat screen tv's and the bathrooms are always fitted with large mirrors that have a nice back lit type setup making sure there is ample light.  The rooms and bathrooms are always clean and well stocked with towels, hangers, robes and an iron and board.

    Def worth checking out if you are in Minneapolis.

    06/11/10 | Link | Rating: 4.0
    20. Emily B.
    We just stayed here over the weekend for a wedding an had an incredible time. The service was excellent, it was a beautiful facility, and for what we paid it was a really awesome value.

    Full disclosure--the rate we had was lower than normal because it was part of a wedding group rate. Our room was $105 per night which was more than fair given the incredible location and beautiful facility. I think the value of what we had was more on par with a $175-$200 per night room.

    This Westin is in an old bank building and they've done an incredible job utilizing the former structure to create a really interesting entryway, lounge, kitchen and bar area. It's done in a smart way that doesn't make you feel like they sacrificed any functionality in order to utilize the way the bank was arranged. The coolest part, in my opinion, is that the old safe has been transformed into a wine cellar that you can see into.

    I drank at the bar a few times and ate breakfast in the restaurant once. The service was good and the breakfast was delicious and on par price-wise with most hotel breakfasts. I think I had an omelet and some coffee and it ended up being about $15.

    I am a Starwood member so our room was also upgraded. It was huge but not in a way that really mattered--I probably could have held a yoga class in the massive open area of floor space that was on one side of the bed, so the extra room didn't really do anything for me. The bathroom was also a normal size and I wish it had been slightly larger.

    My only complaint is that it seemed to take forever for the room to be made up--I don't think they did it until 4 or 5 in the afternoon both days. Not sure if that's normal or not.

    I would absolutely stay here again--this hotel was an elegant and relaxing part of my first trip to the Twin Cities.

    20/06/10 | Link | Rating: 5.0
    21. Ngo L.
    Definitely one of the better hotels in Minneapolis.  The service at the hotel is phenomenal and they seem to care a lot about their customers.  The valet parking guys work hard in the winter and always seem to still look happy.

    The only thing I think they can improve on is getting the morning wakeup calls more on point....they missed it last time but its no big deal.

    24/02/11 | Link | Rating: 4.0
    22. Mary Elizabeth L.
    Great room, lovely bar/restaurant in lobby - the bank. Most importantly - excellent customer service.

    02/07/12 | Link | Rating: 5.0
    23. Joshua T.
    I don't understand the reviews here.  Lousy food, lousy service, pedestrian rooms at best.  No one but security working at night.  No food worth eating after 11 P.M.  Breakfast over at 11 A.M.  Cold, overpriced, and overcooked entrees.

    I would not recommend avoiding this place enough, especially for the price.  So many better, nicer, and far more luxurious rooms for the prices they're seeking.  I won't even get into the nickel and diming, the rudeness of the security staff, and the absolutely odd looks you get from the employees as you enter and leave the hotel while they avoid making eye contact or talking to you.

    God, I love Minneapolis but this place could very well be the worst hotel I've ever stayed at and that includes the beach roach motels of my youth that were literally crawling with roaches.  No roaches in this place, and the TV worked fine, that's about all I'll give it.

    12/09/12 | Link | Rating: 1.0
    24. Evan G.
    The impressive lobby and lounge space set unreasonable expectations for my stay here.  This looks like a world-class hotel, and it certainly could be, but - for some reason - it just didn't gel with me.

    First of all, I wasn't welcomed.  Basic hospitality fail.

    Second, having to insert your room key at all times of day to get to a floor isn't convenient, and thanks to the structure of the slot in the elevator, easy to do (and you can only insert your key on one side, even though you can select your floor on two sides).  Design fail.  Not only did I miss the slot more than once, I had to help a man with Parkinson's put his key in because it was just too hard for him to navigate.  I understand that the hotel does this as a security precaution for guests because there is an entrance out of sight of the front desk, but there has to be a better way.

    Next, the bathrooms are poorly architected (at least in my opinion they are).  You have to go around the open door to get to the toilet (and you have to get out of the door's "way" to close it so you can use the toilet). Plus, you can't have the door partially ajar *and* get into the shower.  The light behind the mirror is really cool, but that's about it for the bathroom.  The leaf-shaped soap is cute, but nearly impossible to hold on to.

    Bed is not heavenly, but was very nice.  The lounge/divan was great.

    The hotel gym is a bit better than most, and allowed me to get in a decent workout.  They should inflate the balance balls more, though.

    Food.  Don't bother.  I'm still confounded by a $22 charge for room service oatmeal and grapefruit juice, and the walleye and shrimp benedict was an attempt at local food that should have never been allowed.

    Even though it is farther from the office, I will go back to the Hyatt next time I'm in Minneapolis.

    19/10/10 | Link | Rating: 2.0
    25. Sheena P.
    I liked this hotel. I went for labor day weekend and it was only $90 per night which was great. We were on the 11th floor and the room was nice. My only complaint is about the bathrooms and that our shower did not drain very well. The room was comfortable and the beds were definitely "heavenly"-- I could have slept all day . The wifi was not free in the rooms, but you could hang out downstairs in BANK or the lobby and get free wifi, which was nice. To reach the front desk you have to walk all the way to the back of the restaurant, but it was not a huge deal. On our first day there, we asked about food for lunch and the front desk was not all that helpful, which was disappointing. Also, one night we called the front desk for a taxi 15 minutes before we were planning to leave and when we went down to the front there was no cab. We had to go back inside and inquire about the cab and they say that there is usually one standing out side-- clearly they did not call for one and just assumed one would be there, which it wasnt. This would have been a big deal, but we were able to get in a cab 5 minutes later.
    They have this cool idea where you can pay $5  and they will give you fitness clothing and tennis shoes to work out at their gym they market it as "stay fit, pack light" we didnt get to try this out, but it seems like a great idea-- we did get to see the gym and it was well equiped.
    The hotel is very convenient to walk to from the light rail and also has a "nice ride" bike station around the corner which was a GREAT THING!!! I would definitely recommend this hotel to anyone who is coming into the city and does not have a car. The area was safe to walk at most every hour and the hotel is accessable via the skyway

    04/09/12 | Link | Rating: 4.0
    26. Rick L.
    First I want to thank my fellow Yelp*ers. The parking garage mentioned in previous reviews worked out perfectly for us. We parked there Thursday afternoon and left Sunday at noon and it only ended up costing us $5. We never took the car out of the garage all weekend, used the bus, light rail and walking since the hotel was located perfectly for us downtown.

    The Westin in Minneapolis is an upscale hotel with a lot of charm. As mentioned in other reviews it was the old Farmers and Mechanics bank and it's very interesting to walk around and see what's changed and what the hotel has converted. There are many photos of the old bank layout displayed in the lobby.

    The room we had was nice but not overly large. The Westin "heavenly" bed is as good as advertised, I was missing it the next night after checking out. They have nice HDTVs in the rooms but not a huge selection of channels. I was disappointed there was no FSN since I wanted to catch the end of a Twins game. There is no free wi-fi in the rooms but it is free down in the lobby which didn't bother me too much since I liked hanging out down there anyway. Mostly adult guests at the hotel, not a lot of kids running around. The gym is open 24 hours but I never saw anyone using it. The pool closes at 11 and is very small.

    I can't comment on the restaurant or bar (BANK) since we never dined there. Overnight there isn't much for food options but we ordered a pie from Pizza Luce at 1 AM and it arrived in 12 minutes, no joke.

    Nice hotel. I don't think I would pay full price to stay there but we got a good deal from Hotwire and it was a pleasant surprise.

    Update: I've received a lot of requests from fellow Yelpers about the parking garage I mentioned in the review. Here is the information I have been giving them. Happy Yelp*ing.

    "It's Allied Parking 517 Marquette ave. 612-746-3045. They are connected by skywalk across the street from the Westin. The deal is if you leave when the booth isn't manned, overnight or on Sundays (you can call for their hours), it will only cost you $5 to get out. Quite the steal for downtown MLPS. Leave me a feedback or compliment if this helps. Have a great trip."

    07/09/10 | Link | Rating: 4.0
    27. Chad Y.
    I had a long layover in Minneapolis and found that the Westin was one of the "better" deals in downtown. The hotel was beautiful and the rooms were tastefully decorated. The rooms are decent sized and feature the Westin's signature "Heavenly" bed and shower. (I must say they both are very heavenly :-))  The hotel is also conveniently located along the light rail line and the station is only about a block away!

    The staff were extremely personable, very helpful, and incredibly friendly! They went out of their way to help me and made sure that my stay was as pleasant as possible.

    I do suggest trying to get a room which has the last two numbers being odd (e.g. 1021 instead of 1022). The last two numbers if they are odd will face the building at the rear and you are stuck keeping your drapes closed the entire time. It's not bad for a short stay but if you plan on being in the room for a bit, it is a bit daunting and makes the room feel cavernous.

    The other downside, they charge for Internet! Seriously? $12.95 a day for internet...jeez....most hotels I usually stay at offer it for far cheaper or free! Get with the time Westin!

    All in all, a great stay and I would certainly recommend a stay if you plan on being in downtown Minneapolis.

    07/02/09 | Link | Rating: 4.0
    28. Tina L.
    Only stayed here once. Pretty standard Westin. I don't love Westins in general, so *shrug*.

    + Very cool looking lobby/restaurant/check-in area.
    + Good location downtown.
    + Heavenly bed.

    - Standard Westin rooms.
    - As an SPG Plat, my upgrade was to the corner room, which was shaped sort of weirdly. Nothing exciting, just a slightly larger Westin room.
    - Other than the cool-looking lobby, everything else was pretty forgettable.
    - Downtown parking ($5-$15/day depending on when you arrive/leave), which I guess is not this hotel's fault.

    Given that it's pretty much the same price as (or more expensive than) Hotel Ivy, I would go to Hotel Ivy instead for a better experience.

    11/05/11 | Link | Rating: 3.0
    29. Nic N.
    I was stunned when I entered the lobby of this hotel. The design is awesome. Apparently the building was a bank at one point. The offices have been converted into private dining rooms and the vault now holds a treasure trove of wine. Yar...treasure!!!

    There was nothing wrong with the staff but it wasn't the type of service that I would expect from a four star hotel. They were all really nice but the professionalism wasn't quite there. However, I'm laid back so it didn't bother me at all.

    My only real complaint is that someone's half eaten dinner stayed in my hallway all night long and into the morning. I'm surprised there weren't buzzards and hyenas gathering around by the 11th hour. Yikes.

    16/08/09 | Link | Rating: 3.0
    30. Joel B.
    My wife and I stayed at the Westin during my nephew's wedding this past weekend, reserving what is called a "Westin Suite" - this turned out to be similar to what you'd get in an Embassy Suites or such - a small 'living room' with a pull-out sofa (if needed) and separate bedroom and bathroom.

    The stay was, at best, frustrating because so much was good, but the bad was distracting enough to leave a bit of a bad taste. We wouldn't say 'don't stay here' but next time, we might look for another place to rent.

    First, the good: The lobby, which I remember as the old F&M Bank lobby, is wonderfully preserved, becoming a dining area / bar, with some pretty good food. (I grew up in Minneapolis, teen years in the 1970s, and I loved walking the skyways - I remember walking the very tiny skyway from JC Penny's into the F&M building, and looking out the balcony to the bank lobby below - all of that is wonderfully preserved.) Also, the room service is quite good, albeit with a bit of a limited menu. The staff was uniformly polite and courteous. The bed was the typically amazing Westin bed. So - what was there not to like?

    1) The design of the "Westin Suite" was downright strange. Almost half the room was taken up by a giant hallway - the bedroom, bathroom, and especially the living room were all made smaller by it. Again, the hallway was the dominant feature of the suite. Imagine a huge hallway with small rooms, and there you go. We ended up moving the coffee table in the living room to the hallway (which had plenty of room for it!) so we could more easily navigate the living room!

    2) The view was unfortunate; the bedroom, bathroom, and living room, all had windows that looked into a very close adjoining building, with only the living room getting a break by looking out at the street.

    3) The place was just a bit understaffed - just a bit, not a lot, but you could tell they were all quite busy - and kudos for being so polite throughout.

    4) The Internet was annoying. It re-prompted for the username and password after an hour or so of you being idle.

    5) The carpet, and the chairs, were dirty. We always keep sandals on in hotel rooms, but this one was noted by my wife to the point where she wanted to leave the coffee table in the hallway to encourage someone to clean the carpets. Also, the furniture had greyed edges - showing a bit too much staining of one sort or another. The maids do a great job, but they might want to do a round of carpet/furniture cleaning.

    In Summary: A nice place. A great staff. Really good food. Please fix the little stuff, mentioned above.

    20/05/12 | Link | Rating: 3.0
    31. Christian M.
    Great Hotel!  We really enjoyed our stay.  The location was wonderful.  The lobby bar/restaurant was beautiful and really good.  I would suggest to anyone staying Downtown!

    09/11/12 | Link | Rating: 4.0
    32. Cullen S.
    Got a great deal on this place via Hotwire.com of about $70/night, compared to retail of $199. Very nicely appointed place, great downtown location. Lobby/bar is beautiful with tremendously high ceilings (maybe 30-40 feet?) Their wine cellar is located in an old bank vault; a nice touch.
    The window in my room looked out onto a weird interior atrium thing with almost no natural light, so it was constantly twilight in my room. Pretty weird, and kinda messed up my morning waking schedule. I overslept each night because the room still felt like it was 6am even though it was really 10am.
    Still, the room was generously-sized and the beds and showers were very nice.

    21/02/10 | Link | Rating: 4.0
    33. Cameron K.
    This hotel is great. The location is amazing, and on the advice of other Yelpers we parked in the attached garage for $5 per exit as opposed to $30 per night for in/out valet. We had a fabulous high floor room with great views. I always love the Westin Heavenly Bed and Shower. One thing: we stayed on the weekend when the place seemed to be swarming from suburbanites doing urban weekends; if bachelor/hen parties are not your thing it might be better to stay at this hotel midweek.

    11/11/11 | Link | Rating: 5.0
    34. Alex R.
    I stayed at the Westin Minneapolis for two nights - one booked under my Starwood account and other booked through Hotwire - the second night of my stay, Hotwire was offering my room for literally $275 less than Starwood.

    I was not impressed by this hotel. The lobby was nice I suppose but the rooms were unbelievably small. There was literally no sitting area, not even a chair (no room). The desk chair was wedged between the bed and the desk with no room between. Another yelp reviewer mentioned the bathroom configuration - I couldn't agree more! You had to close the door to get to the toilet and the shower door could not be open at the same time as the bathroom door. What a ridiculous layout.

    During my stay one elevator was broken so there was only one elevator servicing all 11 floors. It was a nightmare. They charge for Wifi ($12.95) which is ridiculous, and the gym is slightly better than most hotels but still nothing spectacular.

    The bedding was alright - I have experienced much better. The Westin is a decent hotel - as long as the price is right, its a good place to stay location-wise. If you like space to spread out in a hotel, though, this is definitely not the hotel for you.

    09/09/11 | Link | Rating: 3.0
    35. Alexa C.
    You can't beat the Westin and their heavenly beds, and this one is no excpetion

    With a great restaurant in the lobby, and a great location, I can't say enough about here. The staff was helpful in getting me a cab, canceling extra nights I didn't need at no charge and making sure I got everything I wanted.

    I would for sure stay here again!

    05/01/12 | Link | Rating: 5.0
    36. Bonnie F.
    Lovely atmosphere, the staff was very helpful, and friendly.  The bed was divine!  location was awesome - will definitely return.

    08/12/13 | Link | Rating: 4.0
    37. Ken H.
    Don't stay here if you're traveling on business or looking for a quiet getaway. The focus of this hotel is on the lobby bar and restaurant, not on the guest rooms and service. The party atmosphere extends right up to the guest floors and rooms. We stayed here for 3 nights and regretted every minute of it. It was extremely noisy all night. Large groups checking in with cases of beer and partying in guest rooms. Drunk guests in the hallways and elevators. You get the picture? When we complained, the managers turned a blind eye. The location of the hotel is great and the room rate is reasonable, but don't be fooled like me. We will never stay here again.

    13/02/14 | Link | Rating: 1.0
    38. Cassi N.
    I rented a suite here for a friend's bachelorette party. We felt a little awkward arriving with two porter's carts of alcohol and food for the party, but the valets and front desk staff were very friendly and joked with us. We even ran into a bachelor party in the elevators!

    The room was lovely and fit all of our guests no problem. The bathtub was ridiculous! Unfortunately no one got to use it, as we had filled it with ice and beer...The king size bed was a joy to sleep in, even with 3 people in it.

    The staff was amazing. The bride had a wardrobe malfunction so I called down to the front desk asking for a sewing kit. They delivered one in less than 5 minutes and at no extra charge!

    The location was also perfect for us! It was within walking distance of all the bars we wanted to go to. Parking was also convenient, there was a ramp right across the street that was only $5 overnight.

    I'd absolutely stay again!

    16/06/11 | Link | Rating: 5.0
    39. Brenda H.
    Beautiful hotel! The lobby is very open and tastefully decorated. Check in was easy and front desk clerk was very nice. Rooms are beautiful, the heavenly beds are very comfortable, the bathroom is gorgeous with a rain shower fixture. The location is perfect and it is connected to the skyway. The hotel is a converted bank and the wine vault is in the old bank vault...really awesome! I will stay here again.

    30/09/13 | Link | Rating: 5.0
    40. Carly P.
    This is a great hotel - the staff are excellent. I booked a room with one king bed and acquired a roomie after I booked so I asked to change to two queens and they were able to change it for me, no charge.

    The heavenly beds are wonderful :) Everything was new and clean (recently rennovated) and simply a beautiful hotel in an old bank building.

    The restaurant/lounge was packed before the twins game and looked like a fun time - wish I could have joined in.

    Only took off one star because they don't have free wi-fi.

    Upon return to MN, I would definitely choose The Westin!

    01/06/11 | Link | Rating: 4.0
    41. Nellie X.
    The Good:
    - gorgeous lobby, and front desk staff were friendly (if a little too chatty, keeping people waiting longer than necessary).
    - nice room. comfortable beds, very clean and nice toiletries.
    - the view!
    - the location...right in the middle of downtown, within walking distance to multiple bars and restaurants.
    - didn't give us any crap when we came back from dinner with 5 people carrying pillows, backbacks, games, and booze. The front desk person just smiled at us.
    - quiet halls and friendly cleaning staff.
    - the pool is REALLY cool-looking, nice hot tub, and clean locker rooms.

    The Bad:
    - the pool was FREEZING. The water and the room were both ice cold. Getting in dry was bad enough, trying to get in after sitting in the hot tub was a death sentence. I don't know if the stainless steel made it worse, but damn people...a pool room shouldn't be 60 degrees!
    - the Wi-Fi isn't free, and didn't work.
    - The people working in the restaurant/bar were very very rude and unfriendly. The front desk person informed us that the bar had a happy hour, so we went over and sat ourselves. The waitress came over, slapped napkins down in front of us, and stared at us, without a greeting or anything. When we asked her about the happy hour, she kind of scoffed and said "what happy hour? We don't have one." Which would have been fine...without the attitude. We ended up walking to a nearby restaurant for their happy hour.

    I'd definitely stay there again, but I wouldn't eat at their restaurant, unless their surly staff has had some training or been replaced. Also, HEAT YOUR POOL ROOM!

    09/08/12 | Link | Rating: 4.0
    42. Emily M.
    We rented a room for a weekend stay recently.  The room was very clean, nice amenities, and a great downtown location.   Our room featured a small fridge, nice HD television, and a very comfortable pillow-top, kind-sized bed.  Awesome.   One drawback - no Wi-Fi, but not the end of the world.   Our view (very small window) was a building next door.  Not the end of the world, since we weren't staying there during the day and not looking to get a view of the city.  If you're looking for a nice view though - make sure to ask for one.

    The Westin is literally 5 blocks from Target Field.  It's also within a very reasonable walking distance to the Orpheum Theatre.  Close proximity to their light rail system - seems like a very convenient way to get around the cities, however we really didn't need to use it during our brief stay there.  Lots of activity in the area makes for a great location.

    They do have a pool / workout area.  The pool was on the smaller side, but it's decent and clean.  The whirlpool was also on the smaller side, but again... nothing too out of line for the size of the hotel.  The workout room appeared to have all the standard machines.

    One tip - skip the valet parking and park around the corner in their parking structure.  They offered valet service for $30.00 - we paid a mere $5.00 to park in the structure for two days.  The structure was safe and well-lit, so it's a matter of convenience for the customer.

    They also offered a wine cellar in a bank vault - kind of cool and interesting.

    All in all, they offer very reasonable rates for the location.

    04/07/11 | Link | Rating: 4.0
    43. Brian S.
    Have never stayed at a high end hotel until now & man was this a treat.  I loved the upscale atmosphere & they efficiently got us checked in & the bellboy, James was wonderful getting our bags up to our home & answering any questions we had.  I loved their comfortable beds & modern rain fall-like shower as it was the perfect way to end the day afrter my cousin's wedding rehersal, day of our wedding, & statying down at the bar with family a couple late nights in a row.  As for the bar staff, Tommy & his co-workers, including the friendly cute waitress are all very astute & aiming to please.  As for their restaurant, I loved the cheese curds which were a little greasy but worth it with a crispy outside & guey saveryness cheesiness on the inside.  The flat bread with prushuto, figs, parmasan, & creamfresh is not as firm as you would expect, more on the soft chewy side & savery, sweet, & salty.  The white shrimp with prushuto & melon are a hit with crispy schrimp with a very lite badder, lite sauce, & tender prushuto & sweet melons.  On the subject of the bar, they have every beer immaginable & of course, a wonderful selection of wine & mixed driniks; I loved the Summit Ale as we cannot get that in California.  How is this for a touch, they actually gave us a $5.00 off coupon for the bar for not needing maid service as they are very green as it they try to minimize their carbin footprint.  So, gladly used that coupon the next day before leaving for My cousin's wedding at the Manakota Club (see my review.)  Next time we stay, I hope to take advantage of their pool, jacquisie, & fitness center.  Our vaklaes were wonderful upon both check in & check out; on check out, one of them & I had a conversation about our stay in Minnesota & sports; & he was wonderful at helping me to the car.  If I had another wedding to go to or felt like spoiling myself a bit, I would stay here again & note, it was an old bank building so you see wine kept in volts & thety even have some on display on one of the floors.  So, for a wonderful uptown not uptite experience second to none, the Westin Minneapolis cannot be beat.  Keep up the good work guys.

    04/09/14 | Link | Rating: 5.0
    44. Jon L.
    Our first stay in downtown Minneapolis.  We are Minneapolis suburbanites, so it was just a half hour jaunt into the city to this place.  It was a little weird entering into the building because you had to weave your way around to the back of the room to check in.  It felt like you were walking through the dining area to get there.

    The staff was very personable and nice.  Our room was on the 7th floor facing another building, so the view was non existent.  You can't even tell what the weather is like because you can barely see the sky.  So, half the rooms have a crappy view.  

    The room was nice and spacious.  We have a lounge chair in it with white upholstery  It was a little stained - gross.  The bathroom was nice with a dual head shower, but the bottom of the shower door did not seal, so every shower produced a puddle of water on the floor.  Also, the door opened only half way.  You had to squeeze around it to get to the toilet.  Very awkward.  Lastly, it wasn't very soundproof to the hallway and you could hear every person passing by our room.  Not good.

    The nice thing about the hotel is that it is connected to the skyway.  Since it was winter, it was easy to get around without heading outside.  The parking ramp across the street is connect to the hotel as well (517 Ramp) - on Marquette.  We were debating whether to drive to the hotel or not, and we are glad we did.  Weekend parking is only $5 a day.  We left a few times, and it is $5 every time you leave, but it is still cheaper than valet service.

    Overall it was good, just not great.

    05/02/13 | Link | Rating: 3.0
    45. Doan L.
    I stayed here one night while in the city.  Great service as expected for a Westin and the heavenly beds are the best.

    The three things that stand out are 1)  the building... it used to be a bank.  The wine cellar is an honest to goodness bank vault!  2) the B.A.N.K restaurant.  I had lunch and dinner there and the food is really exquisite, and 3) the location is perfect fir shopping and business.

    Other nice things:
    -  Checkout is at noon, which is later than most places.
    -  There is always an open elevator door on the lobby floor, so no waiting!

    Overall no complaints!

    27/03/13 | Link | Rating: 4.0
    46. Michael K.
    It will take a short story or a novel to tell the whole story of our experience here, but for the sake of propriety, I will simply say that the brunch is good and the seating is comfortable and plentiful.  I can't say I know how much it cost as it was part of the wedding festivities, but what was once a bank is now a wonderful and beautiful place to have a meal or a drink or both.

    28/08/12 | Link | Rating: 5.0
    47. Nic F.
    Maybe I'm just accustomed to paying too much for horrific service, food and accommodations (keep in mind, I reside in the middle of the Bakken oilfield where renting a space to park one's camper averages 1500/mo) but this hotel was a great value.  

    The staff was incredibly friendly.  We arrived at 7:00am- my dad was scheduled for eye surgery at 1:30pm. I had emailed the Westin staff before our trip to ask if we could possibly check in early, they promised to try to accommodate us, but it couldn't be guaranteed.  Our room was ready when we arrived.   Staff hailed us Town Cars and taxis at a moment's notice.  

    Nice room.  Comfy beds, flat-panel LCD TV, double-headed shower and a giant no-fog mirror in the bathroom.  Lots of outlets to charge all of my gadgets. Very clean and modern.

    Great location.  Only a block away from great shopping.  I went out both nights I was there and hit all kinds of bars and restaurants on foot.  

    Great food and drinks in the Bank Restaurant..  Beautiful atmosphere. Again, incredibly friendly staff.  

    Two nights, two meals at the Bank, one dinner via room service, 3 in-room movies, a couple of mini-bar items, tax.  Total: $306.  

    Complaints:   wifi is $12.95/day.  Not a big deal considering our rooms were a great price.  Had to ask 3 times before we could get an ice bucket in our room. In all fairness, one of the times I asked the housekeeper.  She is deaf and had a hard time reading my lips. I give her a pass.  

    I would stay here again in a second.

    18/11/12 | Link | Rating: 4.0
    48. C C.
    I readily admit to being a travel point whore.  That's why I decided to switch over from being a Hilton groupie for years to SPG, because their points system (and credit card) is much more lucrative.

    Westin's are gorgeous hotels.  Fabulous service in this one and the beds are always great!  So you may be asking, "What's your problem?"

    This hotel's review would be much higher if it weren't for the fact that internet still costs $12.95 per day, PER DEVICE.  This is a huge pet peeve of mine.

    What hotel chain in it's right mind still does that to it's clients?  In this day and age with such access to technology, there is really no excuse for it--unless you are trying to milk your guests.  

    Almost every traveler has multiple devices today.  In my opinion it is criminal for any hotel to charge those kinds of rates on top of their already pricey room fees--it's just gouging their lowest ranking guest.  I am a business traveler and just because my clients' pay the hotel bill doesn't mean I am willing to blow the budget with ridiculous internet rates.  

    Westin does offer free internet to their gold and platinum frequent stay tier - that's the bad news about changing chains--even though I may be Gold with Hilton, I start out as a peon with Starwood.  With the Starwood credit card I will have Plus status, but even $69 per year for the AMX card will not get me free internet.  

    I don't know if this is a Westin-wide thing, or just this hotel - I guess I will be finding out.  Additionally, I should point out that when they thought I was going to get a bit rude about it, they did agree to comp my internet for this stay as a courtesy - nice save, Westin!

    And for you problem solvers out there who want to make suggestions on how I can fix this...  Yes, I have a hot spot on my phone that I can use from time to time, but it's generally slower than the hotels' internet and it's capped.  I use a lot of internet between my laptop, kindle fire, phone, blackberry, etc.

    And while I am on the rant I should also point out that Hilton status comes with the perk of breakfast in most cases.  It would be nice if Starwood would consider that option as well.  Comparing apples to apples so far, I am not 100% thrilled with my switch.  :-(

    I'm sorry, dId I just hear you call me a "travel snob"?  I proudly resemble that remark!  You would too if you were on the road all the time!  It's not as glamorous as it sounds!

    This hotel's service is much better in person - calling by phone they are slow to pick up - 10 rings or more - and not always the most polite--especially at busy times.

    02/03/13 | Link | Rating: 3.0
    49. Jessica A.
    One of my preferred hotels to stay at in Mpls. As usual, Starwood properties are my brand of choice!

    I've stayed here plenty of times, and as an SPG Platinum I typically get upgraded to either a Suite or Jr Suite.

    I won't reiterate what everyone else has commented on, instead I'll list my like's:

    * love the convenience of this property to the Light Rail (1/2 block walk from the Nicollet stop)
    * Comfort & familiarity of Westin properties
    * Great location in Downtown - right in the thick of things, and connected to Neiman Marcus!
    * Delicious libations in their BANK lobby bar
    * Complimentary Internet for Platinums
    * Heavenly beds
    * Stainless steel pool that looks pretty sweet!
    * 24/7 Fitness center with great machines
    * Beautiful reformed, historical building!

    11/12/10 | Link | Rating: 4.0
    50. Georgi G.
    Nothing bad...just meh.  Good folks, super shower, pretty good food...Spartan and adequate.  Great location.

    17/08/14 | Link | Rating: 3.0
    51. Linda M.
    I stayed at the downtown Westin and have to say it was the worst hotel I have ever been to.  The staff is stuck up and not readily willing to help their guests.  They don't want to accommodate you unless you are with a corporate group spending alit of money at the hotel for numerous stays.

    I had the misfortune of meeting the manager who does not believe in accommodating their guests as that was my experience.  

    I stay at hotels every month due to my work as does my fiancé - we were completely disappointed.

    The sad thing is that every other Westin I have been to is wonderful.  I suggest if coming to Minneapolis, stay at the Westin IN EDINA- it's under different management and they actually are class acts.  

    If you have to stay downtown, choose the Graves- it's so nice and the staff is great and it's connected to a Starbucks:)

    01/12/13 | Link | Rating: 1.0
    52. Phil L.
    Stayed here for a wedding. Very comfortable clean rooms. Ask for an odd numbered room this way you get a city view. Learned this tip from a fellow Yelper! The pool and jacuzzi located on the 3rd floor is made it of stainless steel. Cool!  The lobby is spectacular and the bar and restaurant are the focal point of the lobby. Their wine is kept in the old bank vault. This hotel now occupies what was a bank. Rooms are fair size. Very comfortable beds. Big walk in showers. Modern and clean. Had a nice time here and would definitely stay here again.

    03/08/14 | Link | Rating: 5.0
    53. Lisa E.
    Oh the nice comfy bed and bedding had me so relaxed I nearly missed my check out time.  The room was cozy and well put together the decore was tasteful.  What a beautiful place!  The bar area is really classic and the stainless steel pool was fun.
    I'll definatley recommend for others to stay here!

    28/11/12 | Link | Rating: 5.0
    54. Kendra B.
    Due to unforeseeable circumstances, my boyfriend and I ended up with a five hour layover in Minneapolis on Christmas Day. We ventured downtown to see what was open. In short: nothing. However, the restaurant at the Westin provided a nice respite from the cold. Also, the drinks were great and the bartender was incredibly friendly, providing us with ideas of things we could possibly do to kill time before heading back to the airport. I had a Tiramisu cocktail, which was delicious. Also, the building itself is on the Register of Historic Places, which is a great reason to visit in and of itself!

    14/01/14 | Link | Rating: 3.0
    55. Lori R.
    Nice hotel in a good location. We stayed at the Westin since it was convenient to a downtown conference. The rooms were nice with downtown views and all of the standard amenities plus comfortable beds and soft towels. The workout room was nicely equipped and the pool which was a bonus for a downtown hotel. Had breakfast in the lobby restaurant which had a nice selection in the buffet including healthier options like oatmeal, fruit, and yogurt. My only complaint is nearby parking is hard to find and valet is $39 a day which is pricier than other hotels.

    12/10/14 | Link | Rating: 4.0
    56. Dabid M.
    I would not know how nice it was as they were very rude and did not seem to want to serve a person with a disability.  

    My sister inlaw (4th grade school teacher) tried to talk to manager and  was told she was in his personal space and if she did not leave , he would call the police.

    17/08/14 | Link | Rating: 1.0
    57. Nicki D.
    I stayed there to try and avoid the snow storm and awful commute on Thursday night since I live in apple valley and work downtown. I was looking forward to a relaxing night  alone .

    Very convenient location connected to great restaurants and skyways which is awesome for people looking to explore the city any time of year with out having to worry about the weather or traffic.

    However the doors are really heavy to the rooms and I was constantly woken up throughout the night by people going in and out of their rooms. You would think the heavy door would make the room it self very quiet but being 2 rooms from the elevator I again was woken up by people's conversations getting off the elevator. And I'm not a light sleeper.

    For it being an upper scale hotel the beds weren't super comfy either. To drop that kind of money I would look into the Graves 601 before the Westin again.

    22/02/14 | Link | Rating: 3.0
    58. Rich G.
    Very basic lodging. No special amenities at all. Could have been a high priced Motel 6. There must be better selections in Downtown Minneapolis.

    17/08/14 | Link | Rating: 2.0
    59. Jonathan M.
    Great service and location - would definitely stay here again.

    16/12/13 | Link | Rating: 4.0
    60. Madison C.
    I love me a good Starwood hotel. And better yet, I love me some Minneapolis. Unfortunately, this particular Westin could use a little work. Stayed for one night over the holidays and here's what went down ...

    AMBIANCE: historic, swanky, sophisticated (like me .. err ..)

    AMENITIES: great. That bed is something special. Complimentary wi-fi for one day. Good TV channels. Nice bathroom.

    VALET: it was like 6 degrees below zero (seriously) and they were working their tails off. Very cordial and made sure that I had been assisted. Pricey though.

    HOUSEKEEPING: not only did they knock and enter twice early in the morning (I did have the "do not disturb sign" on after the first time), but when it was check-out time the housekeeping manager (a man) knocked, entered and yelled "checkout time" as I was getting ready (yes, while making eye contact). I should note that I had called the front desk in advance because I was running behind. Entering the room is unacceptable - I would suggest *calling* the guest room first ... or perhaps having the front desk communicate with housekeeping that the guest called and needs a couple more minutes. That was extremely awkward, uncomfortable and unprofessional.

    NOISE: plan on sleeping in past 8am? This hotel is not for you. Housekeeping starts early and doors slam often. It was like boot camp in those hallways. Noise travels so unless you're a deep sleeper, you'll probably be up by 8am. Oh, and it's hard to tell if they're knocking and yelling "housekeeping" to you or the room next to you. This continues until checkout.

    VIEW: another building. I was in an even room (last 2 digits of room number = even). I hear it's better on the odd side (this applies to other things in life too).

    FOOD: didn't order, but I did order some dinner from Pizza Luce (yum!) Unfortunately, outside restaurants are not allowed to deliver to the room so I had to go down to the front lobby to pick-up my meal.

    LOCATION: great downtown location with skyway access. Comes in handy in the winter.

    In conclusion, I'd recommend this hotel if you're staying on business and / or wake-up early (and don't mind a little noise). If you're looking for a little R&R and friendlier staff, this isn't the spot for you.

    03/01/14 | Link | Rating: 2.0
    61. Kevin W.
    Having had good experiences at other Westin hotels, I thought staying here was a no brainer for a romantic weekend stay with my wife.  Unfortunately, our experience this last time left much to be desired. I booked a room with a king size bed and received confirmation as such. When we arrived at the hotel, we were informed that they had no king beds available and that my wife and I would have to stay in a room with two full beds. I asked if that came with a discounted rate or any consolation of any kind as I had booked a room with a king bed which they were now unable to provide. The Westin refused to offer a discount of any kind and when I said I would like to cancel my reservation and stay somewhere else they were quick to inform me that my credit card would be automatically charged for the cancellation fee. The rooms are fine, they're clean and the beds are comfortable. I am a tall man and I find sleeping on a full/double bed to be very uncomfortable, hence why I reserve a king. Overall, it was a very disappointing experience and the staff was not at all helpful or understanding. They knew they had me over a barrel and they took full advantage rather than allowing me to cancel a reservation they could not fulfill.

    23/04/15 | Link | Rating: 1.0
    62. Kat A.
    Had a great staycation here!

    Gym, pool and hot tub were all great. Got a great rate through a 3rd party website. As a Starwood preferred guest(you can
    be one too just register online for free)we stayed in a great 10th fl room with a city view(see photo).

    Close to the Oceanaire which has a fabulous happy hour and linked to the skyway system so there are lots of places to explore without having to step outside into our chilly MN winter temps!

    03/01/14 | Link | Rating: 4.0
    63. Kou L.
    The hotel is very clean and nice! I had excellent customer service! Everyone is very nice at the hotel! The only problem I had was that when I book a city view room for the hotel and I got into my room, my window was blocked but another infrastructure of the building. I didn't have a city view at all. But everything else is great! I wouldn't mind coming here again!

    17/01/15 | Link | Rating: 4.0
    64. Rachel F.
    The Westin MPLS is pretty solid.

    One of the best features of this hotel? Its location (location, location). Central to everything and far from nothing, it's situated in the heart of downtown. Win!

    It's clean, comfortable, and overall pretty nice. No, it's not unique and curated décor and there are no locally-owned, acclaimed restaurants in the same building, but it's a perfectly solid, higher-ish end hotel. Upon entering the building proper you'll have to pass by a large, open-ish bar and restaurant area before hitting the check-in kiosks at the back of the very gigantic room. Don't be confused, just keep walking. Once you snag your room key cards, you'll be directed to one set of elevators - that's it! - but they're pretty quick. (I stayed on the topmost floor, so I know!)

    Gym facilities are nice if not a bit run of the mill: two-three treadmills/ellipticals, one spin bike, some free weights and a resistance machine. And some bosu. Bosus? (Are they like deer/deer, or are they plural? Gah!) Anyways, the gym was adequate and I got my job done, sort of. (Sometimes you're just not as aggressive as you should be, you know?)


    Upon realization that I had forgotten my tiny travel toothpaste, a super-sweet janitress stopped everything she was doing to go snag me some. Seriously... that's service, people. (My hope is that if she felt that kind of accountability and eagerness to help out a hotel guest because the hotel treats her/the rest of the custodial staff well? I digress... )

    I can't speak to internet connectivity, as I had my mobile Verizon card with me. Another reviewer noted paying per device per day, which seems a bit much, but I can't really speak to it. I think hotels should provide internet free of charge, but that's just me...

    Four stars! I was pleasantly surprised by the Westin, and perhaps you will be too.

    06/08/13 | Link | Rating: 4.0
    65. Jackie N.
    Our room was standard and clean, and the heavenly beds were comfortable (typical of Westins), but our window faced the wall of another building. This once was a bank, which lends to interesting lobby features, but not necessarily picturesque views.

    Madison C's review of housekeeping hits the nail on the head. Our do not disturb sign was on the door, but the housekeeping staff knocked every morning regardless.

    Unfortunately, I became ill during our stay so I really needed peace and quiet during the afternoon. However, the third day we were there a staff member actually entered our room before I could get to the door and indicated that we "were supposed to have checked out". This was nerve racking to say the least, and even though the misunderstanding was cleared up, the noise from housekeeping in the hall was beyond distracting during my attempted nap.

    If I ever visited the city again, I would still consider staying here, but with the knowledge that I will not be getting any decent shut eye after 8 AM.

    24/09/14 | Link | Rating: 3.0
    66. Daniel G.
    Stayed there a couple of days over Christmas. Great staff at the bar and front desk was very courteous when I checked in late at night.

    One knock is that when I wanted to extend my stay by one night at the same rate that I booked online through a third party site, they couldn't do it.  I had to literally book it in front of the staff while standing at the checkin desk from my phone and then wait 20 minutes before the reservation got to their system.  I am a Gold member too, but that didn't seem to make a difference.

    01/01/15 | Link | Rating: 4.0
    67. Chris E.
    Had a really great time at this hotel!  I loved it from the service to the room - ESPECIALLY the awesome bathroom.  I never wanted to take a shower anywhere other than this room again - it was a real experience.

    The ONLY suggestion I have (I think this would be for Starwood in general rather than just this location) is to keep the pool open past 11 for adults.  I was in the room by myself, I came back after a night on the town around 10:45 and really, really wanted to sit in the hot tub.  Unfortunately it all gets locked down at 11.  It's just my feeling that if you're an adult you should get treated as one and be able to be in the pool/spa past 11 if you were out on the town.  In this location in particular, you can see into the pool area from the hallway so I can't imagine there being too many problems with letting adults continue to use it.  Just a thought!

    Otherwise - I wouldn't recommend staying anywhere else in downtown Minneapolis!  Also, this location is only a block from a light rail stop!

    27/01/15 | Link | Rating: 4.0
    68. Catherine C.
    As a Starwood Preferred Guest, I decided to book at the Westin Hotel because I love all the Starwood resorts. Really, in terms of luxury and quality, you can't go wrong with the Westin. The hotel itself is built in the same building as the Farmers and Mechanics Savings Bank which was built in 1941. The building is gorgeous and historic, and still maintains a lot of the original building and design. The restaurant inside the Westin (appropriately called B.A.N.K) is truly excellent with large chandeliers and beautiful woodwork. We had some appetizers and drinks in the restaurant, before heading out on the town. Sometimes you just need a little staycation around the Holidays, when things get crazy.

    We stayed here in December 2014. I loved the grand staircase behind the guest check-in desk. The old bank vault that is now used to store wine bottles is also a beautiful remnant of days gone by, from a very different era. If you're anything like me and you thrive on history, this is something that's meant to be treasured. The room was super comfortable with a pleasing color scheme of light blues and greens. They had a construction project going on through February, but being that this was a weekend, it was very quiet and peaceful throughout our entire stay. I was worried about noise and such, but we were perfectly comfortable in our room. As with most Starwood resorts (like the W Foshay - another one of my local favorites) the rainshower shower head was marvelous. Complimentary bath products were nice to use. Bathrooms are not too extravagant, just the right size. Glass shower doors, and satiny robes to change into after your shower. The bed was rather a little firm, but with lots of feather pillows and a soft down comforter. We were given a corner room, and could see just a small section of Nicollet Mall from the window. It had started snowing, and it was lovely to see the large flakes come down from the 7th floor. Yes, we live in Minnesota and enjoy staying in hotels downtown, each time in a different one so we can enjoy, observe and report on our magnificent city, Minneapolis.

    The pool / spa area is also worth mentioning. Located on the 3rd floor, they have a large pool with a stainless steel bottom. It was a bit too chilly for me to get in. So I chose the whirlpool spa instead. This was heated to a very warm temperature, and I could have stayed in there all night. I really loved the pool hours - 5:30AM to 11pm. Now that's convenient, since you want to relax after your night on the town, and what perfect way to do it than to chill out in the hot tub. They serve Starbucks coffee in-room, and we had to request more packets of coffee and more cups. They arrived in less than three minutes. When we needed more towels and wash cloths, those were also promptly replenished. The room was nice and warm, with individual heating controls on the walls that you could turn down to 65 degrees minimum, so we did this for the overnight.

    The front desk host was courteous, polite and very welcoming. After we checked out, it was a breeze to order a car through the valet service at the main entrance. We couldn't have asked for a better stay at the Westin in downtown Minneapolis. Should the opportunity arise, I would definitely choose this hotel again.

    04/01/15 | Link | Rating: 5.0
    69. Barrett S.
    I definitely enjoyed staying here on a business trip. Bank restaurant is very nice but I'd mostly recommend this place for dinner instead of during the day. I really enjoyed the workout facility and pool and hot tub, even though the hot tub wasn't that hot. I wouldn't mind staying here again if given the chance. Highly recommend. Oh Ps: It's literally one and a half blocks away from Target Field where the Minnesota Twins play!

    19/05/15 | Link | Rating: 5.0
    70. Pamela M.
    Our experience at the Westin teetered between a 3 and 4. I gave it a three because I expected more personalized touches from this repeat AAA Four Diamond award winner. Other than being housed in a cool, historic 1940s bank building, this hotel had an air of sterility that left me feeling detached and unimpressed.

    Our room was small which is expected in an older building. But c'mon Westin, up the ante, take advantage of beautiful bank vault lobby theme and incorporate it into your rooms! The coffee pod did not fit the single cup coffee maker. Each time we made coffee, we were unhappily greeted with an avalanche of coffee all over the bathroom sink countertop.

    Bottom line: There are more charming accommodation options that are both spacious and pet-friendly in downtown Minneapolis.

    22/02/15 | Link | Rating: 3.0
    71. Ben K.
    Very comfortable hotel. The room was a bit on the small side, but very clean and comfortable. Room highlights include a very nice rain shower and a very nice bed.

    Customer service was exemplary. I had to wait five minutes for my room to be ready, but they couldn't be more apologetic, and gave me a bunch of free stuff (breakfast, wi-if and room upgrade) and I didn't even complain!

    I would definitely stay here again.

    01/03/15 | Link | Rating: 5.0
    72. Ron B.
    I mean, you're going to get what you pay for in a hotel like this. Literally, everything you want you pay for. So I'd recommend bringing your drinks and such alike with you, don't get stuck buying stuff in the hotel. On a cold day in Minneapolis if you're a visitor then just plan ahead and add time to visit a Target or CVS or something. The location as everyone has said is fantastic and right in the thick of everything downtown. Service was good. I stayed because of a deal from hotel tonight, so rather than use hotel points elsewhere just came here because was a one night thing.

    The beds are as good as advertised and induce you into the best sleep you'll have that year. Rooms are comfortable, clean and modern. You'll feel like a million bucks walking into this place and maybe that's because it used to be a bank. Lots of instagram opportunities to dazzle your out of town friends if you're into that.

    Just a really well thought out hotel, super comfortable and with a deal, rates that were very comparable to staying in the suburbs. You will pay for parking. There is a garage just around the corner though that's public and was only $6 on weekends, so..a lot cheaper than valet even if you have to go in and out once. There is also decent street parking in the winter, you'll just have to drive around a few times to find it. So don't let the parking thing be a deterrent though I imagine during the summer or during a baseball game or whatever it's probably way worse than it was for me visiting in February.

    01/03/15 | Link | Rating: 4.0