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Chase Park Plaza in Saint Louis, MO

Chase Park Plaza in Saint Louis, MO

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Company Info:

Rating: 3.39

Address: 212 N Kingshighway Blvd, Saint Louis, MO, 63108

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    Comments (109):

    1. Chris S.
    This place always reminds me that STL is on the way back up.  

    Beautiful space, friendly staff, good food, and love the new gym, Sante.

    We should all spend more time here so this place makes it!

    30/04/08 | Link | Rating: 4.0
    2. Marina P.
    I stayed at the Chase for one night last weekend.  I was lucky enough to get an incredible rate on Travelocity.  Yes, the room was small, but it was very nice and very comfortable.  I will say that if I was paying the normal rate I would have been a little disappointed, but for this rate I would gladly take this old, elegant hotel over a Holiday Inn Express!  I wish I had been able to spend more time there, I was only in for one day on a job, and as I was driving out I noticed tons of darling little boutiques and restaurants in the neighborhood.  I would definitely like to go back and experience this part of STL.  We normally stay downtown and I'm kind of over that (boring) scene, so this could be a nice change.  The only downside is the highway construction that was still going on which sent me on a detour.  I do believe that road construction is completed now, but MoDot sent me through Pagedale which is 180 highway, but is basically a road that takes you through a questionable part of town going 35 mph.  I don't scare easily, but I was a little unnerved driving in an unfamiliar part of town at night, by myself.  Just as I was about to have a full-blown nervous breakdown after a grueling 10 minutes I came to Kingshighway Ave. and that was the best right turn ever.  Now, granted this isn't the fault of the Hotel, just a little "heads-up" before you get directions from MoDot!  At any rate, the valet guys were awesome and gave me better directions for getting out of there and my stay was lovely.  I would definitely recommend and I will be staying there again!

    13/12/09 | Link | Rating: 4.0
    3. Laurie A.
    service in general was awful.  that's why we stay at the ritz or four seasons.  first room (942) was awful.  sounded like a plane was taking off every 3 seconds (it was the elevator).  shower was so dark, could not see a thing.  switched to room (929). much better.  not 100% park view but good room.  service was TERRIBLE.  housekeeping opened the sofa bed and brought in the roll away without making the beds up.  never got turn down service.  concierge level is the way to go!

    23/10/11 | Link | Rating: 2.0
    4. Steve H.
    Stay away, period. Stay at the Westin or the Four Seasons for less. The Chase is such an inconsistent experience. You could get a huge, luxurious suite, or a broom closet nightmare of a room. There's no rhyme or reason as to what you will get, and the roll of the dice is more than frustrating. Save your money and you will get a nicer room at the above two hotels than even the nicest of the Chase's rooms.

    09/11/10 | Link | Rating: 1.0
    5. Anika K.
    Minus one star because the internet doesn't fully work on my comp. Even if it's my computer's fault - I think the hotel is ready for wireless anyway.

    It's all about the location and the ambience here - definitely a draw for crowds as well. Love that the park is across the street, they supply you with aveda bath goodies and a flat panel tv, and the movie theatre thing impressed more than one of my friends.

    If life brings me back to STL, I'll definitely be back here.

    17/04/07 | Link | Rating: 4.0
    6. Becca L.
    I LOVED my stay at the Chase. I only wish I would have booked the room for the whole weekend instead of just one night. Everything from the valet staff the moment we pulled up to the lady who checked us in to the beautiful room was exactly what I was hoping for and more. Everyone was so genuinely friendly and helpful and the rooms were beautifully subdued and calming. And the bed. Yes the bed. I really think I am in love with that bed. We checked in at 4 and weren't meeting friends until 7 and both inadvertently fell asleep within moments of laying on that comfy comfy bed. The decor was very clean and calming as well, I felt instantly relaxed as soon as we walked in the room. My only (small) gripe was the shower didn't really have any hooks near it for the towels and the handle on the shower door was a little loose, but again those are very small gripes. I loved the glass doors and especially the light right above the shower. Perfect. I can't wait until my next stay-cation, special occasion, or whatever excuse I can give myself for getting a room at the Chase

    31/05/11 | Link | Rating: 5.0
    7. David G.
    Nice hotel. Near the park, but also within walking distance to some not so nice areas (hey, I was bored). The interior and exterior is very classy-looking. Unfortunately, my trip lasted only one day. Would've liked to explore more here.

    05/02/10 | Link | Rating: 3.0
    8. Karman L.
    Photos: flickr.com/photos/karman…

    Great hotel.  I am staying here for a business trip.  It has that grand hotel feel when you first walk in with the huge lobby.  Staff is extremely helpful, lots of restaurant within walking distance.  

    Room is large, clean, w/ flat screen TV!!!

    This hotel is probably the only bonus for coming to St. Louis in the 100 degrees!!!!

    It's HOT here!!!

    06/08/07 | Link | Rating: 4.0
    9. mike l.
    A hotel of this stature should deliver beyond just a stately lobby. the rooms are quite nice, but again, that's just decor. If you spruce up the Holiday Inn, you'll still get free WiFi at the Holiday Inn.

    Yes, the room came with an LCD tv, but on the four channels we got, there was no HD programming so you're stuck with a grainy, stretched out picture. The bed was so wretched. I can't even tell you how horrible. The absolute worst night's sleep EVER. And no WiFi? How do you expect people to be chained to the desk (for internet that doesn't even work?). We ended up living at the Coffee Cartel around the corner.

    The hospitality industry is based on attention to detail, and the Chase didn't seem to pay any attention to their details.

    02/09/07 | Link | Rating: 3.0
    10. John B.
    Here for a conference , staff was very excellent , room very large and clean, concierge was very helpful, unique experience going to movies in hotel. Only complaint was constant "whoosing" of elevator I good hear from my room.

    30/01/11 | Link | Rating: 4.0
    11. Adam B.
    WOW! We booked here through the Travelocity "Top-Secret" hotels program. The hotel itself is beautiful. The building is gorgeous and located next to Forest Park. When we checked in, we were shocked at our room. It was a full suite with a living room, dining room, and separate bedroom. It was enormous! We booked it for 99 a night! My wife asked if all the rooms were suites and was told all have a seating area of some kind but were not all as large as ours. Lots to do in the hotel itself (restaurants, bars, and a movie theater) and a lot to do in the neighborhood (every meal we ate was within walking distance). It was also close enough to the Metrolink station to use it to get a Cards game. Parking is next to the hotel in a covered area and not unreasonable at $14 a day. A nice hotel and we would certainly stay there again. ** my price range is based on what it costs to stay there, not what we paid, since that was a deal from Travelocity

    19/07/10 | Link | Rating: 5.0
    12. Sarah E.
    Everything about this hotel was wonderful and perfect. The problems started after we checked out and came home to find that we did not just have a suitcase and memories from our trip, we had some hitch hikers from our stay: BEDBUGS. I immediately called the management to report this problem, and they stated that it was impossible for me to have gotten bed bugs from the hotel and I must have gotten them elsewhere in my travels. First I drove to the hotel and back, second I did not go anywhere else during my stay that would have exposed me to bedbugs, and finally the hotel manager said that they had received another complaint from another visitor and both of these complaints were unfounded. Now one complaint maybe I could see, but two says that something is amiss. The hotel is concerned about their perfect image that they will probably let that hotel become overrun before they do anything to correct this issue. We had to have an exterminator come and treat our house, and their professional opinion was that the infestation did match the timeline for our visit. Watch out and check your belongings this hotel is in total denial of any problem.

    07/09/11 | Link | Rating: 1.0
    13. CeeCee C.
    We just spent two weeks (working) in St Louis and stayed at the Chase for the entire time.  What a beautifully renovated "grand dame" of a hotel.  With a group rate, it was quite reasonable for such a great room... but perhaps I should call it a suite as there was a living room, separate bedroom (with a wonderful mattress) and separate "office".  There were 8 of us, with 8 separate suites.  No two suites were the same layout, but all were very nice.   They need to work on the speed of their "high-speed internet", but it wasn't so slow that it drove me crazy.

    We ate at some great restaurants while in St. Louis, but some of the best meals were from the hotel restaurants (they have 5).  However, I don't recommend room service.  The Eggs Benedict was double the price I paid in the hotel restaurant, and they never brought a late night order I placed (thus, my rating of 4 stars instead of 5).  But, to make up for it, the Manager gave me a coupon for a free breakfast for two... gotta' appreciate that.

    We didn't have time to see a movie at the theatre in the lobby, but the freshly popped popcorn lured me in one night to buy popcorn for my dinner :^)

    The hotel is located in a wonderful neighborhood named Central West End, .  Walk one well-lit block to Eucild to find trendy boutiques, coffee houses, good restaurants and a fun bar scene.  Across the street is Straub's, a great little grocery store & deli.  

    Chase Park Plaza:  Highly recommend

    06/09/09 | Link | Rating: 4.0
    14. Stephen O.
    Wasn't thrilled with my stay. Kinda expensive to start with and then they nickel and dime you (such as Internet and valet parking). Had to call twice to get toilet fixed as it kept running. Kind of a loud area outside. They didn't do a great job cleaning the room. At least the staff was friendly. This hotel may be historical, but I would have preferred a nicer place closer to the attractions. Oh, and the concierge didn't offer very good advice on restaurants.

    12/06/10 | Link | Rating: 2.0
    15. debbie b.
    If I didn't nest at the parkway, I'd nest here.  You can rent fully furnished apartments by the month even.

    31/08/11 | Link | Rating: 5.0
    16. Jen G.
    I just stayed there this past weekend for a friend's wedding.  This hotel is GORGEOUS and staff is super nice.  The pool is really relaxing and the chairs are very comfy.  I spent Saturday afternoon with friends sunbathing and having drinks and lunch by the pool.  It was perfect.  My only complaint is that the bar is super loud at night and they close pretty early.
    Also, the location was great.  The Park across the street is awesome.  Apparently it is 100 acres larger than Central Park (you learn something new everyday!) and it is in walking distance to the cutest shops and restaurants in the Central West End neighborhood.  It was my first time in St. Louis and I was not disappointed!

    30/07/08 | Link | Rating: 4.0
    17. Aimee G.
    love this place!!! great service and even better location near the park. We will be back again!

    18/09/11 | Link | Rating: 4.0
    18. Donna Z.
    Great room but watch your credit card. They charged $60 three days after my stay for no known reason to me. Called and they did not know. Not very happy with surprise costs popping up days after my visit.

    21/11/12 | Link | Rating: 1.0
    19. Lisa M.
    I would love to give 5 stars to such a beautiful, luxurious hotel with a PERFECT location, but I have to downgrade drastically because of my experience with a front desk worker.  Also, it's ridiculous that you have to pay for wi-fi on top of the already-high nightly fee here, but I could have overlooked that if not for the awful desk clerk experience.

    Before I go on, let me just note that the location truly is perfect.  We lived in St. Louis for 6 years and you can't beat the Central West End.  So many good eats in walking distance and it's right across from Forest Park which truly is they city's greatest gem.  Runs and walks in Forest Park are spectacular and if you're ambitious you can do a longer walk to the free zoo, or walk all the way across the park and get coffee and breakfast at Kaldi's.  However, DO NOT MISS a breakfast at La Dolce Via (walking distance from the hotel), where the breakfast sandwich is served on a super-moist cheesy, herby scone, the egg scrambles are out of this world, the bowl of "berries and cream" is heaven on Earth, and the wild blueberry pancakes are the best I've ever head.  And if you AT ALL like Asian you MUST eat at Little Saigon (just a few blocks away) and get the crispy spring rolls, soft spring rolls, papaya salad, and ginger clay pot.  While you're in the St. Louis area you MUST MUST ***MUST*** take half a day for City Museum which is less of a museum and more of a giant Disney-World worthy creative playground, fun for adults and kids alike.  It's worth a trip to St. Louis JUST to see City Museum.  It's so big and cavernous that you could spend days there and still be finding new things to climb, slide down, or marvel at.

    Anyway our negative experience at the Chase happened when I dropped my car keys in the elevator the evening before we were to check out.  We had driven in from Chicago and were borrowing my husband's father's car.  We had only one set of keys.  The next morning I tried not to panic since I knew I'd come back home with them.  But when I asked the front desk, the worker told me "Nope, no keys!"  I thought it was odd that she didn't even check - didn't even look down behind the desk or anything.  I figured maybe the Lost and Found was right there and she knew it was empty... or something.  

    Two and a half hours of misery, panic, and marital strife later a friend came to the hotel to help us look and, really, just commiserate.  We'd already packed, completely unpacked, repacked, and were coming up on our checkout time - no keys.  Worried they'd been lost on a walk in Forest Park, I even walked on the trail through the park - HOPELESS! - and my husband got an estimate from a locksmith - hundreds of dollars and it would take time, too.  By sheer luck the friend who came to the hotel double-checked at the front desk.  She got a different worker, one who followed the hotel's standard protocol (I later discovered) of paging security - apparently they keep all the lost keys.  They'd had them since the day before - someone must have turned them in very shortly after I'd dropped them.  I was BEYOND relieved but really annoyed that the first desk worker told me they did NOT have my keys without even checking.  I did not ask to speak to management about it... I hoped she had learned her lesson just by watching the extreme stress her laziness had caused on a young couple with a baby.  I certainly do hope she did learn that lesson though - her failure to properly do her job could have cost us hundreds and hundreds of dollars in a locksmith and additional hotel nights, and as it was it put us through over two hours of unnecessary and extreme stress.

    03/10/11 | Link | Rating: 3.0
    20. Jim S.
    I LOVE the Chase. I lived in the apartments for two years and their staff is professional, friendly, and five stars. This is a great hotel to stay in, and the amenities are second to none. Great gym, movie theatre, multiple restaurants and bars and unbeatable location.

    27/07/11 | Link | Rating: 5.0
    21. Ben R.
    We recently spent four nights at the Chase Park Plaza and overall enjoyed a pleasant stay. I think it is probably best summed up with a pros vs cons review.

    Pros:
    The hotel is located in a great location -- sort of the center point between downtown, SLU, WashU and Clayton. The hotel is beautiful with around five restaurants/bistros, a pool, large gym, spa and even a nice movie theater (um, movie popcorn at your hotel: AWESOME). It is on the same strip as a number of boutique-style shops, restaurants and cafes.

    Additionally, the valet, garage staff and front desk were incredibly polite and helpful. We were in town looking for an apartment for an upcoming move and the folks at the front desk (particularly Carolyn), and even the garage attendants gladly offered advice in response to our constant "so we found a place at ___ and ___... It doesn't have gated parking but does have a well lit lot: what do you think?" questions. For that we were very grateful.

    Cons:
    It's not a cheap stay, even for the smallest rooms, which are basically shoeboxes. I would expect this from a posh hotel in Manhattan, but not in St Louis, where you can stay in a reasonably priced room about the size of my apartment at the Ritz. They also don't have wireless in the rooms, which isn't a deal breaker, but seems like it should be standard issue in a hotel of this stature. Additionally, there is apparently no turndown service (weird) and we had to call down a couple of times for items that should be restocked automatically, like conditioner or the minibar.

    Final Assessment:
    It's a nice hotel and if you want a trendy spot in the CWE, this is your place. If you want any space, a more reasonable rate and turndown service, you may wish to keep looking.

    28/07/09 | Link | Rating: 3.0
    22. william g.
    Eager to stay at the Chase Park Plaza after graduating from the nearby Washington U. Medical School 50 years ago, I was totally disappointed.
    The decor is drab, dour, dated and depressing.
    Service is haphazard with requested morning newspaper not delivered, scheduled taxi to airport not noted and reordered, bathtub surface slick without grab bar or nonslip surface, and coffee for a very early morning flight out incurring a charge.
    My impression is that cost savings are paramount for this hotel. Someone rang the doorbell in the morning asking if I wanted service - that is, removing used towels and making the bed.
    Stay elsewhere.

    12/09/11 | Link | Rating: 1.0
    23. Acadia M.
    I love this place! My husband and I stay here once a year for our anniversary and have always had a wonderful stay. Tip...ask for the club lounge! They put you on the 9th flour and you have access (for an extra $30) to all you want of desserts, drinks, appetizers and brunch. It's a great deal. The staff is always so nice and accommodating. It's great to have a movie theater in the hotel along with a nice pool and wonderful spa (if you can afford it). This is by far my favorite hotel in St. Louis! Oh and, someone said that WIFI was $8.00, but we had free WIFI when we stayed last week. I guess they changed that.

    07/07/12 | Link | Rating: 5.0
    24. Azher S.
    This is a very nice hotel. It is located in a wonderful neighborhood just outside of downtown St. Louis which makes it significantly easier to get around. The actual layout of the hotel was a little strange. There is a huge conference center and movie theater and three restaurants. Getting to and from the parking garage is a journey. The actual room was massive. The room was clean and had excellent finishes.

    07/05/12 | Link | Rating: 3.0
    25. Shawn B.
    The banquet room was loud during our meeting. There was lots of banging around in the service halls and it was distracting.
    The food was not very healthy or diverse. I don't expect too much from a buffet but the eggs were undercooked and there have been no diabetic or vegetarian alternatives at breakfast.   Thankfully the lunch included some vegetarian options.

    12/10/10 | Link | Rating: 2.0
    26. Mina I.
    My boyfriend and I decided to have a romantic night for New Years Eve and boy, did we! From the moment we entered the hotel, the front desk service was excellent and even upgraded us to a better room.

    From the modern decor and the huge bathroom and to the bathrobe, needless to say, our stay was excellent!

    01/01/10 | Link | Rating: 5.0
    27. A C.
    Wow.
    Amazing hotel in historic building and great neighborhood (high-end grocery store across the street, 24-hour cafe around the corner, great neighborhood to walk around in).
    The rooms are fabulous (beautiful decor, furniture)--I want to live here!

    If I'm ever in St. Louis again, this will be the first hotel I look at for accommodations.
    A+!

    01/08/10 | Link | Rating: 5.0
    28. Timothy G.
    After attending the 8th Annual St. Louis Food & Wine Experience ( yelp.com/events/saint-lo… ), despite the fact we took a cab to the Chase Park Plaza, we decided to stay the night.  Having a phone with the same Internet quality as Maxwell Smart's shoe phone, this basically meant I walked up to Registration and said (slurred?) "I'd like a room for the evening."

    Yeah, I paid rack rate.  Oh well.

    The Chase Park Plaza is really nice, but it's not 5 star nice.  Don't  get me wrong -- everybody is really nice and the bathrooms are huge.  But it lacked the 5 star "wow" factor.  The beds are pretty bad (even compared to what I have at home, I won't even bothering comparing to the Bellagio).  And there's this weird elevator (not the main one), which isn't marked as a service elevator, but you have to hold the button to make it come to your floor.  And the tub drained really slow when taking a shower.

    I'll give them a plus for delivering the Sunday Post-Dispatch, rather than the standard "screw you weekend guest, no USA Today for you!"

    But, I'll knock them down because when asking the valet to get a taxi for us, he got a "car" (really some SUV).   It was a $20 flat rate, which was $3-5 more than what taxis normally cost.

    So I'm a wee bit disappointed.

    3 stars it is.

    31/01/10 | Link | Rating: 3.0
    29. Lindsay M.
    My mother stayed here last night. She valet parked her car.  

    This morning the police were there when she came downstairs.  Her car was one of several to get broken into last night.

    The concierge woman was very rude.  The manager would not speak to my mother at any point during the day.  They wouldn't compensate her room, or give back to her in any way even though many things were stolen from her car.  

    The least I would expect was that the people who run the hotel would be sympathetic and kind when a crime happened under their watch.

    The people at this hotel do not care about the people who stay here.  AND don't bring a car, or there is a good chance your car will get broken into and the hotel won't care.  

    Stay elsewhere.

    16/04/10 | Link | Rating: 1.0
    30. Ben W.
    The hotel is absolutely beautiful, and there is a lot to do - bars, restaurants, a movie theater, a gym, a spa, etc, etc.

    We tried the massage and manicures at the spa before a wedding and really enjoyed it, and the Sunday brunch was outstanding. You can see the 3-4 level dessert tower from about a mile away, and they had just about everything you'd want to eat along with unlimited mimosas and bloody marys.  The crab macaroni and cheese was great as was a yogurt and cassis-glaze dessert.

    The hotel is next to Forest Part which was great for a morning run, and isn't far from the metro system - on arrival we took a short bus ride from the metro because it was raining but on leaving we walked (~10 minutes) as it was a beautiful day.

    As for wedding facilities, the ceremony was downstairs in a chandelier-lit ballroom; the room itself was pretty, though a bit dim.  The reception was on the roof of the hotel and was OUTSTANDING.  Floor-to-ceiling glass, with a view of pretty much everything - big space with area for drinks, a photo booth, a dance floor, dining tables, and a huge outdoor patio (view of the Arch and all) -- just gorgeous.  It was really a perfect location for a wedding reception.

    Cons:

    The one big downside, and it was (eventually) remedied by the hotel staff - as with the many other amenities, there's a club/bar downstairs that runs late and the sound goes right through the walls.  Our first room was beautiful but we just couldn't sleep the day before the wedding (even on the fifth floor -- and the club is on the first floor -- it was kind of nuts).  We upgraded to a two-bedroom on the seventh floor that was silent, and the hotel staff allowed us to look at several other rooms to see which would meet our needs.  I liked that that they gave us that choice, but actually would've preferred that they better-knew their rooms so we didn't have to personally evaluate them (we just asked for a room with two beds and two desks that was quiet).

    Oh, and no wireless internet :-/ In our first room the plug-in connection was on a desk, but in our second room, it was oddly located on the buffet.

    The room service menu is fairly limited, and at least according to Yelp nothing delivers (odd!), so we opted to eat out or get takeout, which was just fine - Rasoi, an Indian place nearby, was great -- as was Crepes Etc.

    24/04/10 | Link | Rating: 4.0
    31. Dinah L.
    I really wanted to give this hotel more stars but the service is what holds me back.  Every part of the hotel I experienced left me irritated!  The front desk barely welcomed us and did not orient us to the hotel (ie: the gym is on floor, restaurants...nothing)  we went had dinner, a waiter accidentally flung his tray at my son's foot, barely an apology or concern.  The restaurant got our order wrong. The gift shop was so unfriendly and unhelpful.  The valet took forever!  NO ONE ever greeted you at the front entering the hotel.  The hostess at brunch, while escorting us to our table, actually stopped at another table and pointed to ours!!!!  The pool area had dirty cups and plates around in the morning.  On the positive side -  the hotel is in a great location by the park and walkable nice restaurants and our one bedroom suite was very nice.  I believe I had higher expectations of this hotel and was unfortunately disappointed.

    15/07/13 | Link | Rating: 3.0
    32. Nicky Y.
    We chose the Chase after seeing the lovely photos online.  It is more beautiful in person.  The pool was freezing cold, and not heated as advertised.  We enjoyed our  family time sitting by the pool with the exception of the extremely explicit music playing.  (I am talking f-bombs every few words, not just the occasional swear word).  We were planning to come with friends in September and stay here again.  However, like I've read on several other online posts, we received our bill full of charges that added up to more than $150 we didn't use.  We were charged for 5 pay per view movies (we watched 1).  We were charged for parking when we were informed upon our reservation that it was free.  I immediately called while we were on our way home and was told someone would call me back that day or the next (Sun or Mon).  Today is Wed and I called back and spoke to someone in the billing dept who is going to look into the charges.  I certainly hope that we can get this resolved quickly, but I would have appreciated a timely call back (or not to have to deal with this mess to begin with).

    31/07/13 | Link | Rating: 3.0
    33. Charles S.
    Just spent two nights at the Park Chase at a conference. We got a great group rate. (January is obviously not the high season in STL.)

    The hotel is beautiful, my room was large and very comfortable. But what was really outstanding was the service. Everyone at the hotel from the desk clerks to random employees walking down the halls were extraordinarily friendly and helpful. Is everyone in St. Louis this nice? If so I'm moving there.

    The gym was the best I've seen in any hotel anywhere. Loads of brand new equipment. Very clean. And the TVs built into the treadmills and ellipticals all worked. (Note: In late Feb. I stayed at the Ritz-Carlton in Denver, which takes the prize for the best gym I've ever seen in a hotel. It even has a basketball court and climbing wall!!)

    The valet parking guys were great too. I'd call down and they had my car waiting for me by the time I got to the lobby.

    One tip for breakfast: if you don't want to cholesterol pack with eggs and bacon and you don't want coffee that tastes like the pot at your office, the gift shop around the corner has made-to-order coffee and espresso plus croissants.

    16/01/09 | Link | Rating: 4.0
    34. Michael N.
    Do not stay here.  This hotel is one of the worst I've stayed in for years.  Horrible service from valet to bellman to front desk to room service, outdated and stale rooms, tiny closets, a charge for wifi, on and on.   Stay downtown at the Four Seasons when in STL.  Do not waste your time or money at the Chase Park Plaza.

    18/06/13 | Link | Rating: 1.0
    35. Katy T.
    Location is nice as is the overall ambiance.  The service at the Chase Park Plaza is what makes it just a so-so place to stay.  Instead of service with a smile it was service with a pouty growl.  The pouty growl service was at its poutiest at the front desk and in the pool-side restaurant/bar.  If the management and staff can find a way to replace the pouty growls with genuine smiles...it would be worth another visit.  Until then, my advice is to stay away.

    28/06/13 | Link | Rating: 2.0
    36. Richard T.
    This hotel is a joke. How they can claim to be a four star establishment? There are no amenities. You have to call the front desk to get your room cleaned. There is no turn down service at night. I could go on and on. If you're coming to St. Louis, do yourself a favor: book a room at the Ritz in Clayton.

    12/05/13 | Link | Rating: 1.0
    37. Raisa S.
    I stayed at the Chase Park Plaza this past weekend and was very disappointed at the services and amenities provided for the price.  At these prices, all of the details should be done well. When we were there, they had raised their prices for a busy weekend, which I totally understand, but they really should be able to provide service that doesn't make guests who paid extra feel taken advantage of. The building is beautiful and clean, but there were too many details that were just lazy.  When we arrived there were several cars in the porte cochere waiting for service and all of the valets were inside talking to each other. There was no concierge on duty at 4:30 pm on a Saturday.  Room service was closed when we wanted food  - it really should 24 hours in a place this big and this nice. There was no make up mirror in the bathroom.  The sheets were cheap and coarse.  When I wanted coffee on the way out in the morning, the person at the coffee counter just wandered off, so I gave up and left. On top of it all, they even wanted to charge me for wifi which is ridiculous after paying that much. I won't be coming back here again.

    15/04/14 | Link | Rating: 2.0
    38. Beth M.
    Thank you, Chase Park Plaza, for energizing yourself, and renewing my faith in the Greater St. Louis Area.

    Your grand entrance with fresh and fragrant Star Gazer Lilies told me I was in for a top notch experience....Your incredibly kind and informative check in included an upgrade to a suite, which really made our stay special. Your housekeeping crew couldn't have been more friendly. I've stayed in many top notch hotels, and never have I heard so many genuine "hello's"....I thought I was in Oregon for a minute :P

    Your rooms were nicely appointed, with down pillows, fluffy robes, and flat screen HDTV.... the living room was classy and large enough to entertain 6 ppl graciously. I found your bathroom to be roomy and clean, and who knew how luxurious a walk in closet could feel during a 4 day stay? LOVE!

    Our room was quiet enough that Hubs slept through a rather large and loud thunder/lightning show.....he missed out, because the city lit up by lightning is both classic and awesome!

    The neighborhood felt incredibly safe, and I enjoyed walking through the Central West End Neighborhood adjoining Forrest Park...Hubs and I even took a bus down Lindell to the Taproom with no problems. I love how close you are to a wonderfully clean and quiet public library, and I really love how close you are to the Central West End bar scene. Bar Louie's Happy Hour was hard to beat, and just a quick walk.

    Oh, and having an nice deli/grocery across the street like Straub's? It really couldn't get more convenient.

    I don't know that I would've sought you out had Hubs not had meetings at CPP, but I'm so glad he did, because we now look forward to coming again and just hanging out with you and all your fabulousness. Next time I want to sit by your pool and pretend it's 1947....

    Fabulous is really the only word for it. I'd give you 4.5 stars, but I'm"m rounding up to 5....

    So, why not 5 stars? No Wi-Fi in room, no turn down, and wired Internet costs $10 per day per device, and iPads are not an option...Coffee Cartel was open 24 hours a good place for free wi-fi, but I think a hotel of your grandeur should have more choices.

    Oh, and next time I come I will partake in the movie theater...the smell of popcorn was tempting me, but I had too much family to visit.....

    16/05/11 | Link | Rating: 5.0
    39. Pamela M.
    After reading all the history of this St. Louis landmark, we decided to give it a whirl and stay here. The hotel is housed in a 1920s era building and has a great location; it is next to the major hospitals and the hip, trendy Central West End neighborhood, which has plenty of nightlife, food and drink, and boutique clothing options within walking distance. The rooms are very standard for a so-called luxury (AAA Four Diamond award) hotel. They are smaller and have experienced some wear and tear over the years, and in need of a renovation. There are two hotel bars, the lobby bar, which has live music from 9pm-1am on Friday and Saturday and Café Eau, which had VERY unnecessarily LOUD music. The volume was so unbearable at Café Eau, we could not hear each other without yelling at the top of our lungs. Needless to say, we walked out the moment we stepped in and went for the calmer, lobby bar with a live, pleasant jazz band. Self-parking is available and was $17.00. Overall, great location, but if you are looking for a glamorous and memorable stay, I would stay elsewhere.

    11/11/12 | Link | Rating: 3.0
    40. Thomas B.
    The only place I ever stay in STL. Beautiful hotel, great service, beautiful real flowers in lobby. This time my AC didn't work but a call to engineering had it fixed quickly. Stayed on the 3rd floor of the tower and had an abysmal view of ductwork on a lower roof (minus 1/2 star). Food was great, dinner last night and especially breakfast this morning (Huevos Rancheros!) at the Eau Bistro.

    27/09/12 | Link | Rating: 4.0
    41. Sara H.
    Great food, pool, and rooms. Walking distance to plenty of restaurants and a $7 cab ride to the STL zoo. Great location and service. Will stay again!

    12/10/12 | Link | Rating: 5.0
    42. Aaron L.
    Very nice and extravagant hotel.  Very classy , swanky joint

    09/06/13 | Link | Rating: 4.0
    43. Emily B.
    This review applies to the executive apartments for long term stays. First of all the room we (my husband and I) have is spacious and comfortable with a view of the park and the gated community adjoining it. I also love the neighborhood and the local dining. Forest Park is immediately accessible by foot. The architecture is beautiful and so is the design scheme in our rooms. There is also a heavenly Aveda salon at the north entrance with hip and skilled technicians.  

    That's where the glitz ends. I've had some sketchy encounters with service. In fact the Valet and Door Persons seem to be the most professional members of this staff. Front desk is.....odd. Not obviously rude, but odd. Very reluctant to have a conversation with you about anything. I called the main line to return a missed call of theirs on my cell phone and got some annoyed woman saying "Well we can't do anything about that, I don't know who called you from this number". She was so eager to hang up. The Executive Concierge is helpful and friendly when she's in, which is rare. Are 3 hour lunch breaks a "thing" in St Louis? It took days for us to get our mail box key.

    Then there's the gym and "spa". The gym is nice with fun classes and clean, well cared for equipment, but there is NO SPA. No sauna, no steam room, no jacuzzi (which is technically what the word spa refers to) and no lap pool. This wouldn't be such a problem if the hotels ownership would stop shamelessly declaring the word SPA on their brochures and website.

    Room amenities are also cheesy. The TV's get what I assume is basic cable, which in the midwest is dozens of sports and "news" channels. We don't have Cartoon Network, TV Land or Disney, just more sports channels in place of their numbers. The in-unit washer and dryer are cheap. It takes at least 2 full drying loads to get a load remotely less damp. We still have to lay things out after to get them truly dry. This is the case with everyones machines. It doesn't feel consistent with the prime location and aesthetic. The once a week maid service doesn't replenish our toilet paper or clean off mirrors and glass. The tub is also untouched.
    Room service will not deliver food past midnight and has a really sparse menu. The restaurants will not deliver you their food.

    Lastly the restaurants are good, not great. Cafe Eau is decent in low priced food with nice bartenders and some (but not all) rude waitpersons and hosts who really eye stab you. Eau Bistro has an excellent Sunday buffet. Chasers Lounge and the Marquis Cafe are almost always closed. The late night crowd at Eau Bar is loud on the weekends, but I wouldn't call them "young" or "rowdy". A lot of drunk moms and accountants. If you want a cooler scene walk to Sub Zero or get a Taxi downtown.

    07/12/11 | Link | Rating: 3.0
    44. Sheila G.
    Love it ! My favorite place to stay in St. Louis

    23/07/13 | Link | Rating: 5.0
    45. David P.
    You'd think that a hotel billing itself as the one of the best in Saint Louis would have at least as many amenities as the Hampton Inn. Well, if you were thinking of The Chase Park Plaza, you'd be wrong.

    What they do have, however, is $8.00/day wireless Internet service and a pretentious Front Desk staff that will inform you that if you have forgotten any key toiletries you can feel free to pay an exorbitant price for a small travel-sized replacement at the gift shop. Even if it's late in the evening and your pregnant wife is all but ready for bed before realizing the toothpaste is still at home.

    Last time I was on a budget-minded company trip, I was able to get an Oral-B branded toothbrush and a tube of Crest toothpaste at the front desk of a midrange, midpriced chain. Then later while I brushed with my complimentary toothpaste and toothbrush, I was able to FaceTime with my wife using the complimentary Wi-Fi. When my wife and I decided to spend a weekend in St Louis at the famed Chase Park Plaza, not so much.

    It's a nice place, don't misunderstand me. It is also likely to have more character than any other in the city. But what really separates the best from the rest are the small things. The attention to details. The ability to make guests feel like nothing is going to come between them and the most relaxing, carefree weekend away possible. And in these regards, The Chase misses the mark.

    Considering the amazing location, the great spa, the charm, character, and history, I'd love to give The Chase FIVE STARS. But unfortunately the pretentious staff, the wall our room shared with the elevator engine room, and the lack of anything complimentary result in a less-than-perfect showing.

    06/11/11 | Link | Rating: 2.0
    46. Shari d.
    This is toggling between a 2 and a 3 for me.  If you went just by the website you would think that you were getting more than what they offer in terms of amenities and overall ambiance.  Don't get me wrong...it is a nice place but it didn't meet my expectations.  The room was a little dark and for some reason I had a closet that was actually a maintenance room.  I mean litterally there was a water heater and a bunch of cords and wires in the closet which would be a safety hazard if there were any children staying in the room.  The bathroom was dark and either the toilet kept flushing every 2 hours or the walls were so thin it was the person next door.

    The lobby and bar area is very nice and the staff was very accomodating.  The surrounding area is also very nice with a selection of restaurants and bars in the area.  There is a movie theater attached and the outdoor pool area is very impressive.

    I don't think I would stay here again unless it was on business which is too bad because I really like the neighborhood.

    16/04/12 | Link | Rating: 3.0
    47. Tom J.
    We stayed here after the Food and Wine Experience.  The room was very very nice, spacious and comfortable.  I also love the location, near many restaurants, nightlife and of course, Forest Park.   I did a quick rundown of my bookmarked restaurants and probably 30 of them are within 5 miles of the Chase.  This is definitely a central spot for awesome dining.   The only complaints I have would be that the lobby area is not very plush or impressive - you don't feel like you're in a high-end hotel at t all.  We were not attracted to the Eau Cafe (badly in need of an overhaul), the Marquee Cafe (no signs of life, just blah), or the Eau Bistro (pricey yet uninteresting menu - we didn't bother trying it).  

    This is easily one of the coolest buildings in the city when it's lit up at at night.  I might have given four stars, but I thought the price was high given the overall ambience of the hotel.

    31/01/11 | Link | Rating: 3.0
    48. Crystal E.
    We stayed here because we were a part of the Joyce Meyer Women's Conference 2012. This hotel is beautiful inside and out. To our surprise, we were upgraded to a king suite when we arrived and mentioned why were there. Our suite was located on the 9th floor and we were told that the 9th floor guests get a free complementary breakfast everyday! We had our own lounge full of juices, cereals, pastries, fruit, and much more! It was an amazing hotel with amazing customer service. I would give 5 stars but there tons of people running up and down the hallways at all hours of the night with no security helping calm them down :(.
    Oh and we loved the built in movie theater downstairs in the lobby showing current movies! We loved that! Thank you Chase Park Plaza!

    25/09/12 | Link | Rating: 4.0
    49. Mary T.
    What a disappointment! The heater wasn't working in the pool and the pool bar wasn't open. But there were no clean towels at the pool anyway. My niece was having surgery at children's the next day and wouldn't be able to swim this summer so the heated pool was a main reason we chose this hotel. So between that and the unimpressive furnishings in the room we weren't happy.

    01/06/13 | Link | Rating: 2.0
    50. Eli G.
    I thought staying so far from downtown would be weird but it turns out, this is the nice part of town.

    TV - Small HDTV with HD programming
    Bed - Average
    Pillows - Various levels of fluffiness were provided
    Bathroom - Shower pressure could have been better
    View - Residential backyards
    Internet - Really slow wireless, defaulted to 3G tethering with my phone
    On Site Food - Next review

    The best part was that it was walking distance from a very nice strip of bars and restaurants. Other than that, the hotel served its purpose of housing our conference and all the staff were more than helpful.

    01/12/10 | Link | Rating: 4.0
    51. Jacquelyn B.
    We've stayed in this hotel a couple of times, and I've always been impressed.  The service is great and the rooms are clean and lush.  The beds are fantastic!  I did forget my hairspray on my last trip, and called concierge to see if they had any.  Of course, they had some available for sale in the gift shop.  So, I go down there and ended up paying $4 for a travel size of low-end hairspray.  What a rip-off.  I understand prices will be raised a bit for some things, but I guess they know they've got you over a barrel on some things, too.  Otherwise, the stay was enjoyable, and the area around the hotel are great as well.  I'm excited to go back and check out the park across the street next time.

    19/08/13 | Link | Rating: 4.0
    52. Samantha B.
    I've stayed here a couple of times and the location is ideal. Walk to the park, shops, restaurants and if you're up for a 1.5mi trek... To SLU.
    Nice accommodations, good food, great staff.

    They definitely need more people and supplies on busy weekends ie graduation.. however it's clear the staff is doing their best with what they're given. (owners take note: purchase more pool towels and robes, hire a few more folks and appreciate your staff because without their fantastic attitude and work ethic... The CPP would be lost and what's with the extra charge for Internet? Especially for us paying for suites!!?)  

    I recommend  the concierge floor as the upgraded room, breakfast and lovely evening fare is well worth the price and it's so nice to have their services for reservations, tickets etc. if you appreciate tradition and a 'grown-up' atmosphere this place is for you.

    23/05/12 | Link | Rating: 4.0
    53. Javier S.
    I'll start off by saying that had the Chase been a more affordable hotel, I would have given 3/4 stars. However, given the reputation and guests its supposed to attract, I was greatly disappointed.
    On the positive end, the hotel's exterior and lobby are beautiful. The pool looked really cool and a DJ was playing in the evening. The gym and spa are the best I've seen in any hotel. The attached theatre is cool and convenient. There are plenty of choices for restaurants/bars in the building. The location is great - right across the street from Forest Park. Lastly, the employees were all very hospitable.
    On the negative side, my room and everything about it. First of all, it was tiny! There was typical queen bed, a desk, a bureau with a TV above and fridge below, two side tables and a small circular glass table. Not much else fit in the sleeping area. There was very little room to maneuver through the room. I was the only person staying there and it would have been miserable if there was another. The sheets and comforter were rough and the pillows were lousy. On the first morning, as I was getting ready for all-day meetings, I realized there was no iron. I called the front desk to have one sent up. 45 minutes later it still had not come and I had to leave.
    Next complaint, room service. I ordered their salmon dish for $22, a side of fries, and two Coronas. My bill was $55. I was in shock and after studying the bill realized that the hotel automatically adds 20% tip to your order. Additionally, even though they make tip mandatory, there is still another line to add tip on the bill making it very easy to inadvertently leave double tip. Now, this was room service and I'm well aware its always expensive. I wouldn't have been so irritated if the food was decent. It wasn't. My salmon was much smaller than the standard small fish plate. It included string beans as a side. There were less than 10 string beans. I laughed. The food took up less than half the plate. It was sad, I was sad. As if I wasn't already irritated, I had no bottle opener for my beers. I searched everywhere in the room. I called room service back for one and was told it would be brought up. 5 minutes later I got a call back from the person who delivered the food and was told the beer is twist off. Umm no, Corona's are not. I was told one would be brought up. It was, some 20 minutes later. My food was done and my beers were warm by the time the bottle opener was brought up.
    There was simply nothing luxurious about staying at the Chase. It seems to provide great night life for locals or guests, but the remainder of the hotel is not on par with other luxury hotels. The hall carpets are dirty, the TVs are dinky, the decor is old, the shower is super small... not worth the price to stay.

    22/06/13 | Link | Rating: 2.0
    54. Yvette B.
    Great location, beautiful well kept rooms.  And Jon at the front desk was a delight.  Parking situation leaves much to be desired,  and charging for WiFi not good!

    28/03/14 | Link | Rating: 4.0
    55. Ruth A.
    Wow...gorgeous! Great location, nice staff, clean rooms.

    07/10/13 | Link | Rating: 4.0
    56. David Z.
    So this was our third yearly trip to St. Louis. The first time through, we stayed at the Hilton downtown by the ballpark. Last year, we stayed at the budget-friendly Hotel Indigo in Central West End (which is now a Comfort Inn, by the way). This year, we decided to be a little more classy, with a stay at the Chase Park Plaza.

    Overall, I would say that the Chase was A-OK. We stayed in a one-bedroom suite that was actually larger than our entire apartment, so...yay for that. But not everything was roses:

    - Dripping sound from air vent in bathroom all night.
    - Hard/stiff couches and chairs in the living room area.
    - Mediocre TV's in both the bedroom and living room.
    - $8/day for internet (which wasn't exactly blazing fast either).
    - Extra fees for the gym (I'll run in the park, thanks).
    - $24/day for valet parking, or half that for self-park.
    - Checkout did not work through the TV, it apparently was broken.

    The internet and parking situation really irked me. The room costs are high enough, but if you're going to nickel & dime me every chance you get, that makes it seem even worse. If the room was $220/night instead of $210/night, but included internet, I feel like people would actually like that better than having to be charged extra for the internet. But maybe that's just me.

    I WAS very happy with some things, however:

    - They opened up the closed hotel shop so I could buy some aspirin after hours.
    - Awesome building overall - seems very historic.
    - Cool pool area.
    - Plenty of restaurant options, including a night club/bar.
    - Close to Forest Park.
    - Grocery store across the street.
    - Walkable distance to Central West End nightlife, and also Metrolink station.
    - Friendly staff, good room cleaning.

    Would I go back? Yes I would - but I would also tell people that the Comfort Inn right down the street is half the price (with free parking), and in just as good a location. But if you don't mind paying a little more, Chase Park Plaza is pretty decent too.

    01/08/11 | Link | Rating: 3.0
    57. Amber A.
    Having personally worked at the Chase for 8 months I saw a lot of the behind the scenes action. Such amazing passionate employees. I have been back a couple times since I resigned and I still see the passion in the employees eyes. Still amazing food in the Bistro and all other areas of the hotel. They have a phenomenal gym and a movie theatre in the hotel It is so large and beautiful defiantly some where to visit when in the Saint Louis area.

    05/09/13 | Link | Rating: 4.0
    58. Amanda H.
    I came to The Chase for a wedding this past weekend.  Visiting my cousins' hotel rooms, and the bridal suite I got a lay of the land.  The regular rooms were pretty normal in size, but had 2 shower options in the bathrooms, a bathtub with shower and then a freestanding glassed in shower.  Nice to have options I suppose.  Some of the rooms had separate living rooms and dining areas, very nice to entertaining a group of people or to be able to spread out.  No free breakfast.

    The venue space for the wedding reception was outstanding.  We had the whole top floor with seating around the dance floor, a live band on stage, and a great place for speeches with mics on stands.  Two outdoor decks for fresh air, and GORGEOUS views of the city.  The staff was very nice and always accommodating - even opening the hotel gift shop late at night for last minute purchases.

    After the rehearsal on Friday, and the reception Saturday, many people from the wedding party and guests met at the hotel bar downstairs for drinks.  There was a live band inside both nights playing covers and rocking their own faces off - a little over the top for me but it was fun, and live music is always appreciated.

    Outside was lovely.  Next to the outdoor pool and fountain there is a large fireplace and tables in the courtyard.  A great place get some fresh air, have a chat, have a smoke if you are into that, and relax.  The bar closed around 1:00AM and many people were sad to leave.  The pool during the day is heated and my family had fun swimming.

    We kept exploring the hotel and found an amazing auditorium which had maybe 500 chairs set up, a stage, artful chandeliers, a plexiglass podium, and a grand piano.  Pretty epic space for a particular kind of event.  There is also a movie theater in the hotel, which a local told me you can drink alcohol in there and eat regular food - sounds like my kind of place.  Cool spot in St. Louis to host a wedding - everything at your fingertips.

    18/09/12 | Link | Rating: 4.0
    59. Peter J.
    I did not stay here, so I cannot comment on the quality of the rooms or restaurants.  However, if you are a tourist, this is an interesting historicall building to walk through.  From the famous Khorasan Room to the main lobby to Chaser's Lounge to the private residences lobby-- the Chase Park Plaza is all class.  I would love to come back for a drink at Chaser's Lounge followed by dinner at the Tenderloin Room and maybe a film in the cinema.  After years of neglect, it is so wonderful to see the Chase flying high.

    06/05/13 | Link | Rating: 4.0
    60. Michelle V.
    I have to stay here a week every month for work & there are always issues. From crappy service to crappy rooms. Old hotel and it shows. If I didn't have to stay here I wouldn't!

    08/06/14 | Link | Rating: 1.0
    61. Travis F.
    The room is a 4, the staff is a 5, housekeeping a 5, room service a 1. Very nice place to stay. (Don't get room service, food is just fair, but the price is YIKE$-O-RAMA!)

    08/05/13 | Link | Rating: 3.0
    62. Joshua R.
    Really nice hotel in the central west end. If you have family in town (and act reasonably in advance) you can book on a local rate (MO/IL resident) which is usually ~$150-$190. Great location on forest park.

    29/05/13 | Link | Rating: 4.0
    63. Lianne S.
    Positives:
    I love the lobby of the Chase. It's very grand.
    All of the staff I have encountered are very friendly.
    It's in a great location for the shops and restaurants in CWE.  
    The movie theater is cute.

    Not so positives:
    I've stayed here 4 times in the last 4 years and I can say that I will most likely not stay here again. I would only stay here if I REALLY had to stay in the CWE.

    The first two times I was really happy. I used to live next to the Chase and would sometimes come here for dinner or to the bar with friends. I always wanted to stay here and honestly, my first two hotel stays definitely lived up to my expectations.
    However, I wasn't thrilled with our experience the third time we stayed here. We decided to give it a chance one last time on my fiance's birthday a few months ago.
    Unfortunately our stay was very disappointing.

    The couch was so gross.. had the nastiest stains all over it. Usually don't notice or care about stuff like that but this was ALL over the seat cushions.

    The bed was really uncomfortable. Not sure how this happened as I would assume they are all the same bed and the previous stays were fine. This one was very lumpy and uncomfortable. And honestly, I'm not one to complain about a bed so this was pretty bad.

    Someone tried to come in our room at 7:30am on one of the mornings, but couldn't because I had the deadbolt on and they kept trying to open the door. I'm not sure what happened there - was it another guest..why did they have a key that worked for our door? Housekeeping? Why did they KEEP trying? I don't know.

    The TV wouldn't work, kept turning off after a minute or two.  Front desk said they would send someone but nobody came. Pretty unacceptable.

    For the price, I'll spend a little extra and stay at the Four Seasons downtown.

    01/02/13 | Link | Rating: 3.0
    64. Dave N.
    It's important to know that the Chase Park Plaza Hotel is under a  NEW management team and things are on the right track. After having some problems with the Hotel, I called and was contacted by the Hotel Manager. We discussed my issues and he informed me that he Chase was under new management. He then explained my options and was very apologetic and took care of me.

    I know there are some bad reviews on this place, especially from those of us who spend $220 a night and get let down. Try and look past those. I was worried that nothing good would come out of this, but once I voiced my issues they took care of me.

    It's a really nice place. With Central West End and Forest Park right across the street your night options are endless. You can go downtown or stay local. The nightlife at the bar inside of the Hotel was a good time.

    13/08/13 | Link | Rating: 5.0
    65. Leza M.
    What a fabulous historic boutique hotel.  Friendly people, good food, a weekend of music, they even have a movie theater on the first floor.  I'll be back!!!!

    05/01/14 | Link | Rating: 5.0
    66. Brian M.
    Best I can give it is 2 Stars. Management must be off for winter. At breakfast had to remind server to bring my toast as I was halfway done. No bellman at check in. Room was still not made up at 4:00pm in afternoon and I was gone since 9:00am. Room is just okay, view lousy. Best part of service was valet! They did a great job. Room was never serviced. Return at 10:15 pm to in cleaned room. Requested clean towels and got rags.

    18/01/14 | Link | Rating: 1.0
    67. Anita K.
    The Chase is a Saint Louis landmark, and I am happy to see it thriving.  I arrived with some friends a couple of weekends ago to celebrate my birthday, having reserved several suites for all of us.  Check-in was smooth and painless, and the lobby was bustling.  I was happy that we had reserved early since the hotel was sold out and had three events going on that night.  Of the rooms, mine was actually the smallest and would have been better being the biggest since I was entertaining in my room before and after we went out.  I had asked for a kitchenette and one of the other groups wound up with that.  Not a big deal, and we could have switched if wanted.  

    The rooms are well appointed and maintained, but as some other reviews mention, could be updated a bit.  There is comfy furniture, a TV in both rooms of the suite, a large bathroom with an oversize soaking tub and great toiletries that I used both days.  A little office nook and a huge walk-in closet complete the space.  The large walk-in is a bit confusing...you would literally have to move in the room forever to need a closet that big.  I know many of these rooms were formerly apartments.  Just seems that the space could be better reclaimed as something else since it's part of the hotel side now.  

    We had plenty of seats and room to hang out, and I turned the desk into a nice wet bar.  Got back to the room late, played some music and surely got loud, but no complaints- awesome!  A great reason to have extra space as a barrier between rooms.  The bed was comfy, and it was amazing to roll out of bed and walk downstairs to a top notch brunch.  Had it been warmer, I would have hit their stellar pool.  There is also a gift shop, several high quality restaurants, and a really nice theater.  if it was bad weather or you were just wanting to hole up, there would be no reason to leave here for days.  That's a nice treat sometimes.  If you do want to leave, there are so many options from Forest Park to the Central West End, many within walking distance.

    15/04/13 | Link | Rating: 4.0
    68. Tom C.
    Like Shari d, I am bouncing between 2 and 3 stars here.  The Chase is in a great area of St. Louis, walking distance to all the cool bars restaurants and shops in the Central West End.  The hotel itself is a little lacking.  It's nice that it has a kind of all contained within vibe with restaurants, bars, a movie theater, etc. but the rooms are just so tired and dated.  A major refresh is definitely warranted.  The room service menu is quite limited and the overall amenities are lacking.

    From the service perspective, check-in took forever with only one person at the desk and a line out the door.  There are people who open doors for you as you come and go but it would be nice if they smiled and spoke in more than grunts.

    Call it a 2.5 and yet, because of the location, I will likely return.

    15/09/12 | Link | Rating: 3.0
    69. Chris G.
    Beautiful hotel Loved the exterior architecture and the grandeur of the lobby.

    However, the service left much to be desired.  Front desk help was hospitable and helpful, room service, not so much.  Food was wayyyyy too salty the multiple times we ordered and ate at the restaurants.

    The rooms, on the other hand, were a plus.  We stayed in a fairly roomy one bedroom suite with a separate dining area and a remodeled bathroom with pleasant toiletries.  Parents: just know that if you ask for a crib they supply you with a portable pack-n-play.  Not really a "complaint" but something a little shabbier than one would expect given the caliber of the hotel.

    Maybe I am used to the intimacy and whimsy of boutique hotels, but we might give The Chase another go the next time we're in town just because of its location (next to numerous cute boutiques, restaurants and bars).  Definitely one of St Louis' gems.

    16/09/12 | Link | Rating: 4.0
    70. Vany L.
    I'm sorry but for the money my husband paid this should had been a way better experience...got there on Friday 12/05/13 and the room smelled like sewer. I  called to report it and they said they will send someone, none came. We went to bed. Then on Saturday, I called again and told them that the whole room smelled like sewer, again they said they will send someone to fix it... Nobody came. The breakfast at the 9th floor, which was supposed to be the upgraded rooms didn't even have waffles, or pancakes, just some pastries and smoked salmon... Very disappointing. We booked two massages at the spa for Saturday, and hour before the appointment they called us to canceled our massages... Never ever going back!!!

    17/12/13 | Link | Rating: 2.0
    71. Justin G.
    I stayed here this past weekend for a good friends wedding (the reception was also at the Chase PP), and overall had a great experience.  The room and hotel itself was beautiful and the staff was outstanding.  The location of the hotel is also in a very nice area, with great restaurants and bars located within two blocks (or less).  Room rates may seem pricey but it was well worth staying there.

    24/03/14 | Link | Rating: 5.0
    72. Libby S.
    We got married at the Chase in April 2014 in the Khorassan Ballroom, and I can say with 100% confidence that this is a fabulous place to host a wedding or other large event! From the rooms to the food to the service, every detail at the Chase was truly world class.

    The catering manager, Beth Garrison, is a dream to work with. She is professional, capable, efficient and friendly. We had booked our wedding at the Chase with the prior manager, and she picked up our file seamlessly and without hesitation. Perhaps most importantly, we had a ball working with her!

    Because our wedding was largely out-of-town guests, we had 80 rooms blocked at the Chase for our wedding weekend. Every single guest was thrilled with their accommodations--from the rooms to the service. Larry, who helped us and many of our guests checking in and out was a great guy, mentioned by several of our guests as being superbly friendly and helpful! The front desk staff handled our check-ins and welcome bags with care, and even took the time to add a last minute item in for me, when I asked if I could do it myself.

    Our wedding was large--300 people--and the Chase handled it as if it were a small intimate dinner party. Every single meal came out piping hot and perfectly cooked. Our banquet captain, Luis, and his staff should be applauded. The food was flawless, and nearly all of our guests commented on it. We are still getting compliments on the meal more than a month later! Thank you to the Chase and all the staff for making our wedding a truly memorable and perfect weekend for us and for our guests!!

    15/05/14 | Link | Rating: 5.0
    73. BG N.
    What an amazing place to stay!

    Ultra-comfortable and delightful environment.  My wive was having a procedure nearby at Barnes, so we came the night before.  It was the treat before the test.  The first extremely pleasant, the latter extremely challenging.  

    We are grateful for the restful surroundings of the Chase Park Plaza and their awesome Salute To Heroes program!  Thank You!

    28/06/13 | Link | Rating: 5.0
    74. Liz P.
    I'm very fond of the Chase, as I lived on the apartment side for awhile when I was in grad school.  Back then, I was too naive to realize how good I had it (and I definitely didn't have enough money to really take advantage of what the Chase had to offer!!!).  The Chase was arguably my favorite thing about living in St. Louis - I loved hanging out at the pool when the weather was nice, having lots of on-site dining options, and being able to go to the movies without going outside...  

    I recently came back to the Chase during my five-year reunion, and stayed on the hotel side.  The hotel side is much as I remember it (the apartment side was converted to condos and majorly upgraded!).  We left our car with the valet, the lobby was still lovely, and the front desk staff was exceedingly polite.  We had a suite, which was very spacious, and overlooked the pool.  The bed was comfortable, but the room looked like it could use a face-lift - a new coat of paint and modern TV's would go a long way.  I was a little irritated that they charge for internet access.  The bathroom counter was very tiny, and sort of annoying.  Also, the hotel side could use a few more elevators....  

    Outside of the room, I was very happy to catch a movie at the theater.  The theater may not have stadium seating or the best sound system in the world, but they serve alcohol and Ted Drewes custard!  There was a reunion event at Chasers, which was very convenient.  I was disappointed to see that the Marquee Cafe was not open for business - that was my favorite on-site restaurant.  Finally, I was pleased to see that the CWE has developed quite a bit over the last five years - there are lots of new restaurants and it seems like there were more people out than there were when I was in school.

    Overall, I still think the Chase is a great place to stay if you find yourself in St. Louis.

    30/10/12 | Link | Rating: 4.0
    75. Kees v.
    The Chase Park Plaza is a beautiful hotel, I recently had the opportunity to stay at this facility while on company business in St. Louis.  The room rate is a bit high for the average family however the location is great.  Another real plus for this facility is its access to the highway although still far enough away so that you don't hear road noise.

    28/10/14 | Link | Rating: 4.0
    76. Roy H.
    Outstanding stay. In an amazing area. Top tier service, and they have a wonderful admiration for members of the military. Devon & JB at the front desk were exceptional throughout my entire stay. Have fun!

    /JRF

    04/06/14 | Link | Rating: 5.0
    77. Matthew L.
    Upon first (and all other) look, this hotel is really nice.  I am a guest there right at this moment to attend a family members' college graduation.  It is a busy week and weekend for the hotel and they seem to be handling it very well.  The accommodations are upscale and enjoyable.

    So why two stars?

    I just asked the front desk where I can get a cup of coffee in the hotel (not available in the room).  Had to go to a cafe in the hotel. $3 for an 8oz cup that they filled up 2/3 of the way.

    Want to park (of course you do!)?  $28 valet. $17 self park on a garage with a significant walk back to the lobby.

    Starbucks has free wifi.  Chase park plaza? Hah.  $8 per 24 hours.

    Room service breakfast? Sure, knock yourself out.  Pancakes are $10 and there is a $3 delivery fee.

    For a place that is so nice and upscale, they don't really take care of you very much.  The front desk will help you out with the average, but you never get the feeling that your patronage is appreciated.

    The wifi thing is ridiculous.  On their website it says something along the lines of, "if you need to catch up on some emails, our hotel has high speed internet for you!"  They conveniently leave out that if you stay for a few days it may cost you 30-something bucks.

    So enjoy the hotel. Bring your wallet. Or go somewhere cheaper where you will certainly get more for your money.

    UPDATE 5/19
    To be fair, I did end up finding a coffee maker in the room.  That begs the question though, why did the front desk not tell me this information when I specifically asked where I could get a cup of coffee?  It would have been relevant information.  Instead they directed me to buy it at their cafe.  Not really a surprise...

    15/05/14 | Link | Rating: 2.0
    78. Tom C.
    I've stayed at The Chase a couple of times. It's a nice hotel. The people who work there are generally pretty good (except for the service in Bistrot Eau - which has been TERRIBLE every time I've eaten there). The movie theater in the hotel means you can get popcorn and take it to your room to watch a movie or whatever.

    The pool area is very cool, the gym is really great for a hotel, and the rooms are nice and in good shape. The hotel is located in a great spot in the CWE, right at the edge of the park and within walking distance of tons of great stuff to do - restaurants, bars, the MetroLink, etc. This is probably the place to stay in St. Louis.

    05/12/12 | Link | Rating: 4.0
    79. Sally G.
    We have always wanted to stay at the Chase on previous trips to St. Louis but never had the chance until recently--boy was it a disappointment! The room was dated, dusty, and dirty. We had specifically requested a king bed and got a double so we politely requested to move. It took them 2 hours to accommodate our request so our day revolved around waiting for our room. When we finally did get our new room it had a king bed but the faded and dated elements remained. The air conditioner sounded like a freight train all night long. Plus, they were hosting a wedding which resulted in loud music being played beneath us until 1am. Sadly, we will most definitely not be returning.

    24/05/14 | Link | Rating: 1.0
    80. Brooke L.
    Everyone at the Chase was so helpful, especially Jon at the front desk, who helped make my stay tranquil and serene by making sure I had a nice room on a quiet floor where I was able to rest and relax -- which was exactly what I needed! Jon went above and beyond, assuring not only customer satisfaction but also comfort. Thank you! Also, the salon is very nice. I received a massage from Talah Alem and am very appreciative of salon's receptionist who helped me on  Thursday later afternoon/early evening (7/3/2014). She went the extra step by pairing me with the perfect message therapist. Thank you! What a great stay!

    06/07/14 | Link | Rating: 5.0
    81. Bec P.
    Yes, as Dave says, there is new management at the Chase. However, as an executive apartment guest, I feel I was severely overlooked. I had stayed at the Chase for 4 months as a hotel guest every week (I commute from Austin to STL for work) and then chose to get into an executive apartment at the Chase because the experience had been great and the option to get a full apartment rather than a hotel room was very appealing. And for a while, it was totally acceptable.

    However, when I had tried to get housekeeping to come to the apartment more than the standard 1x/weekly for the apartments (which is outlined in the lease document up front), after giving four days notice, housekeeping did not come. And this event happened TWICE.--AFTER new management.

    The apartments are very expensive for what they are...even with a discount, breaks down to over $100/night over the course of a month. I'd expect that I'd get better treatment.

    Not to mention, we (the apartment residents) are like the forgotten children. Valet keys have been lost, lack of speedy service, reminders that needs should be met.

    If it weren't for the leasing agent Angie, the concierge Jeannie, and the bartenders at Cafe Eau, I'd give a much more scathing review...as I was at the Chase a total of 9 months and thousands of dollars. Especially considering I wasn't earning hotel points (a huge bonus for a 100% traveler like myself), I wanted top-notch.

    05/09/13 | Link | Rating: 2.0
    82. Agustin K.
    Came for a conference.
    The rooms are a little outdated but well kept and relatively big (750 sqft) with a separate living room area.
    Bed is a little too soft for me.
    No free wifi but 24 but it is only $8 which is not bad at all.  
    There are a couple of restaurants downstairs which are nice options to have.
    The front desk people were a little overwhelmed by the number if guests in the conference I think.  But they still try to be cordial.

    27/02/13 | Link | Rating: 3.0
    83. Katie S.
    Its nice, but I didn't like it.  Its a "secure hotel" which means getting anywhere on the elevator is a PITA.  You need to insert your hotel room key in the elevator to get to your room.  Even if someone gets on at the same time as you, you both need to insert your keys in order for the elevator to take you to your room.

    So, that sucked but so did a couple other things.  The hotel bar is pricey, the rooms need at least 2 rolls of toilet paper in case you don't want room service to clean your room and they need to stop nickel and diming their customers for everything.  I had hoped to use the business center to print something out, but at $8 plus the cost of printing, I had to skip it.  This hotel is so cheap, you had to pay $10 to listen to music on the tv.  I couldn't even figure out how to watch free tv, so I didn't want it at all.

    It was nice, but didn't offer much more than the room you slept in for the cost.

    29/09/13 | Link | Rating: 3.0
    84. Kyle T.
    Currently staying here for 3 nights, on our last night now. I will have to say this is the nicest hotel I have stayed at before. The rooms are large and impressive .

    I'm deducting stars simply for the quality of housekeeping and attention to detail. With a higher quality hotel I expect certain things to be taken care of without my oversight. We did not try the fitness room or the restaurants so  I can't comment on those. My wife did see a movie at the hotel and was happy with the cinema although she went to a 9pm show and they close the bathrooms and concessions at 10pm and her movie did not end until 11pm.

    Regarding the hotel day 1 of check-in:
    Got to room...very impressed with the size of the room and furnishings.
    The alarm clock was unplugged and when I plugged it back in it didn't work correctly and had to call someone to come fix it.
    Noticed a piece of paper in the living area with prices of drinks and such from the refrigerator, but noticed the refrigerator was missing. I called the operator and was told they are phasing out the refrigerators, but would send me one if i wanted. I asked for one because I have two toddlers and wanted to keep them some drinks chilled. When they brought the refrigerator they brought it stocked with champagne and water and drinks and such. Not really a complaint, but I told them I wanted it to put juice and milk for my kids in and it pretty much came full already.
    Two of the glasses they provide with the ice bucket were dirty.

    Day 2:
    About to head out for the morning and went to put some things in the safe in huge room. It had a low battery message so I called to let them know and they said they would send someone up. 15 minutes later someone comes and looks at it and says engineering will have to come and change the battery (which is what I told them needed to be done when I called) so I had to wait another 15 minutes for him to get there and then fix the problem. Not a huge problem, but it did set us back 45 minutes.
    When we returned from our day out the room had been cleaned and I was sure to have moved all of the glasses so they would be changed and cleaned. They were changed, but two more of the glasses were dirty again. Also, they left the plastic bag with now melted ice in the ice bucket so I had a bucket full of water and no bag to put clean ice in. I had to call downstairs for them to send up a new bag. When my wife took a shower her towel had a yellow tint to the majority of the towel and her wash rag had multiple brown stains on it (definitely needed to be cleaned).

    Day 3:
    Glasses again were all set out so they would be cleaned and changed. Three of them were changed out and clean, but one glass that had milk sitting in it was left on the table...not sure if they missed it or what.
    Only one towel was replaced on the hanger with a wash rag draped over it and another towel placed under the sink. We have had 4 towels every other day but today they only gave us two so I had to call and request more towels.

    The balcony has cigarette butts on it that have been there the entire time of our stay. We don't smoke, but no one really looks outside to make sure it is tidy as there are several areas that have something sticky spilled on it and it is obviously dirty.

    I will have to say every time that we have called down to the front desk (unfortunately it has had to be several times) that they were polite and someone always came up within 15 minutes or so. The problem lies with the lack of attention to detail in the cleanliness of the room.

    30/07/14 | Link | Rating: 3.0
    85. Sam H.
    This is an elegant hotel with outstanding staff and many amenities, and it's located right next to the wonderful Forest Park area, which is home to several excellent free museums and a free zoo.  Also, being situated in Central West End puts it close to a great variety of top-notch restaurants and bars, and it's a decent walk to a Metrolink station.

    Special round of applause goes to Stephanie at the check-in desk, who offered us a ton of excellent and very helpful information about the hotel and the area, and who put us in a beautiful suite.

    I'm taking away one and a half stars from what should be a nearly flawless review, because the Chase Park Plaza isn't cheap.  It's well worth the money, except that the hotel charges $8 a day for wireless internet.  It's $8 for 15 minutes in the business center.  I've been to cheaper hotels that don't charge for internet access.  (I was taking a break from working out, so I'm curious about whether the hotel charges extra for use of the fitness center, which looks excellent).  Perhaps the hotel is accustomed to hosting business travelers who can charge such amenities to the corporate credit card; but for savvy tourists who like to plan their limited time on the fly, paying extra for wireless internet at an expensive hotel is a dealbreaker.

    I'd like to recommend this place, if only for stellar employees like Stephanie, but Chase Park Plaza really needs to rethink the nickel-and-dime amenities routine.

    10/11/13 | Link | Rating: 3.0
    86. Kaitlin R.
    While the service at this hotel was wonderful, I was disappointed with the house keeping and hotel management. After repeatedly confirming that I would be able to check in early, I arrived at the hotel only to be told that I could check in "if a room was available". Additionally upon entering our hotel room we were dismayed to find that there was a half drank wine glass, a case of finished beer bottles and a coffee cup with a cigarette bud inside of it. Additionally there were no extra towels besides the ones hanging, there was half a roll of toilet paper without another roll to replace it, and the bathroom mirror was considerably dirty. I was very disappointed with these things.

    07/09/14 | Link | Rating: 3.0
    87. Brandy E.
    Sunday Chasing Summer Pool party. Don't miss it. Not like a city crazy hydrate party, but better. Great dj's, waitresses and sun. The best cabanas in town.

    27/07/14 | Link | Rating: 5.0
    88. Marlo S.
    I can't get over the mediocre level of customer service at this hotel. I put up 4 guests there, including a world famous blind Chinese human rights activist. The folks at the front desk were incredibly gruff and unaccommodating.

    His room wasn't ready when he showed up at 1:30 pm. Ok, not the end of the world, but could you a) offer an apology, b) not assume that everyone in the world understands everything in the terms that you are explaining it. The guy was obviously blind, obviously didn't speak English. The people at the desk (including the manager, who was the unfriendliest of the bunch) just stood there like robots talking as if their words had been pre-programmed

    Then, they tell us they have to have a credit card for incidentals. This even though my university was paying for the room. OK, not the end of the world, but the folks at the front desk (including the manager) didn't even seem able to consider the possibility that people from a country other than the United States might not HAVE a credit card.

    Then there are the idiotic charges. Why can't a hotel that pretends to be modern, uptodate, business-friendly offer free wi-fi?! Why the insane cost of parking. Hellooo? We're in St. Louis! Land of the $6 all-day parking. And they want to charge $17?

    I've actually pushed my university to use this hotel in the past, because I'd like for our guests to stay in the Central West End. Not anymore. Better the bland, empty streets of Clayton, than putting up with this nonsense. Grrrrr.

    23/10/13 | Link | Rating: 1.0
    89. Clayton D.
    We stayed at the Chase Saturday evening following a great wedding in Forest Park.  The wedding party had a block of rooms which was really helpful as we got a great rate on a suite.

    The suite was very well done and the size of a small African republic.  This was great as we had the girls with us and it gave them the opportunity to play in some space.

    The appointments were luxurious as well but not over the top.  Our suite had a kitchen in it which was great as we kept a few drinks for the morning in the fridge for the girls.

    It looked as if the bathroom was recently redone as well as we had a large stand alone tiled shower and bath.

    The only minor complaint that I had echoed those of Patt C.  The couch in our suite was as snugly as a slab of granite.  I would have thought it would have been a bit more comfortable considering the rest of the surroundings.

    07/10/13 | Link | Rating: 4.0
    90. Mandy H.
    I stayed here with my best friend about a month ago.  I got a discounted rate because I work in the industry, or else it would have been out of my league.  But, out of my league or not, this hotel is worth every penny.  Being a hotelier myself, I looked for and expected a variety of different things, from parking to outlets to food to bathroom size...the works.  This hotel exceeded ALL of my expectations.  My only disappointment was in their parking attendant...and that was only one of the shifts of the 3 days I was there.

    For a historic hotel, this property has far more than I expected.  Part of the building is actual condos/apartments.  The hotel has its own bar, very upscale/young crowd hanging out in there.  They also have a theater, which, inside a hotel, is insane to me.  I hope that next time I'm there some good movies will be out so that maybe I can take advantage of this random feature.  

    If you self park, the trek from the parking garage to the lobby is pretty confusing.  But, once you've gotten lost once, you don't get lost again.  GORGEOUS outdoor pool and sundeck.  And the Gym/Spa....HOLY CRAP.  I thought the athletic club at my hotel was fantastic, but this place takes the cake.  Not only are they a fully 'stocked' gym, but they staff around 8 personal trainers AND they have classes ranging from yoga to cycling.  I wish I lived in STL.  I would pay big bucks to be able to use this gym on the regular.

    Staff here are fantastic.  Again, working in the industry, I know how difficult it is for hotel staff to maintain the mindset that each guest should feel like the only guest you've seen all day, but the management team is clearly highly involved with their staff, or else their staff really like working with people....I mean, I haven't been so well treated in ANY business in years.  I would like to think that it had nothing to do with where *I* work, so I'm going to hope and pray that this is the norm every time people check in.

    All in all, if you have the funds to treat yourself while in STL, splurge on Chase Park Plaza.  Worth every single penny.  Tell them Mandy sent you ;)

    19/04/13 | Link | Rating: 5.0
    91. Patt C.
    Had a suite Saturday night for a family wedding on the Starlight Roof.

    We arrived around 12:30 p.m. to check in and were told the suite would be available around 4 p.m. Well, that's not going to work. We're three females who needed to get ready for a 5 p.m. wedding. Making mention of that (thank you, Miss C.'s friend), they acknowledged and express-cleaned, and I got a call around 1:30 p.m. that the suite was ready. THANK YOU!!

    In the interim, we left our belongings with the very hospitable porter (didn't get his name), while we walked around the CWE. He also brought our luggage up to the room in incredibly quick time, and he was so wonderfully cordial and offered to help if we needed anything.

    On our way to the room, we snagged a housekeeping cart for extra towels, shampoo, body wash and conditioner. We asked and were happily accommodated.

    All very helpful, but there was still only one bathroom. Not even a powder room off the living room, which had TV, free wifi, refrigerator, coffeemaker, desk, pullout couch, 4 occasional chairs; ice service close to the room; lots of glasses.

    There was a refreshment bar of beverages and snacks, but we brought our own stuff.

    The Chase has been around since 1922: chaseparkplaza.com/ourHi… . I know it's had its day. It's incredibly opulent, there's a movie theatre in the Grand Lobby. The Tenderloin Room, Café Eau, lots of luxury seating around the lobby area. Marble floors. It's just spectacular.

    I've been to the Chase for numerous conventions, meetings and huge luncheons in the Starlight Room and other banquet rooms.

    But this was the first time I've ever stayed there.

    I know the rooms have been updated, but there was nothing particularly spectacular about our accommodations.

    The couch and chairs were hard, hard, hard. The bathtub didn't have no-slip strips (dangerous). The water pressure was OK, but marginal. Even with all the lights on in the living room, the room was a bit dim.

    The walk-in closet in the bedroom was huge, and had a safe, iron and ironing board, and ONE bathrobe. I found that odd -- one bathrobe in a suite.

    But it was great to have a room to return to late at night, rather than driving home. And as it turned out, we returned to the room at different times. And I slept on that hard, hard, hard couch with a dirty blanket (in numerous places, the nap was flat and felt like something had dried on it) and a too-soft pillow.

    Had to pay $17 for parking. That just irks me.

    13/05/13 | Link | Rating: 3.0
    92. Sandy K.
    We've stayed at a lot of hotels, this was by far our favorite! We are from St Louis and went for a night out. Fun atmosphere, felt like a cocktail party in the lobby! Loved it here!

    14/02/15 | Link | Rating: 5.0
    93. Joshua W.
    Stayed here while visiting my girlfriend's family over Thanksgiving and was mostly pleased with the experience.  While it doesn't really compare with a nice hotel on one of the larger coastal cities, I found the suite which we were upgraded to to be clean, comfortable, and reasonably spacious. All of the staff were extremely helpful, professional, and curious, especially those working the front desk and the concierge.  This would also be a great place to stay if you're a regular business traveler as there's a movie theater located in the hotel on the ground floor that serves beer and wine.  So after a long day of travel, you could go downstairs and enjoy a beer and a current movie to unwind.

    Long story short, don't expect to be blown away, and the room decor feels a bit out of the 80's or 90's, but all in all you could do far worse if you're looking for a decent place to stay.  The neighborhood is also great with many walkable restaurants and bars within a few blocks around the hotel.

    18/01/13 | Link | Rating: 4.0
    94. Jennifer N.
    The Chase feels like an old-fashioned idea of luxury.  The lobby is stunning, gracious, and lovely (and endless!), and the rooms themselves are, well, suites.  Mine had a small foyer, a living room (a sofa, two chairs, tables, a desk, a television),  a large bedroom, a walk-in closet, and a spacious bathroom.  There were some minor quirks in the room, mainly around lighting - some of the switches are in strange places, so it took me a good 15 minutes to figure out how to turn on my bedroom lights, and I never managed to figure out how to turn on the heat lamp in the shower.  Mind you, this is not the Kimpton - it's not super-trendy, whimsical, or daring.  It's a very old-fashioned idea of a hotel, and that can be charming too.  Added to it, most of the staff is exceedingly friendly and welcoming, the hotel has a movie theater in the lobby (in case you get bored) and is walking distance to many restaurants and shops.  If you're headed to St. Louis for a few days, the Chase really is a good hotel option.

    11/10/14 | Link | Rating: 4.0
    95. Joshers A.
    We stayed here for July 4th weekend at the first Fair STL in Forest park. Perfect local for the event. Hotel was great. Staff was great.

    Don't do valet parking as each time they get your car it's a charge (valet to take away and  then go get your car = $70).

    Great for CWE access.

    08/07/14 | Link | Rating: 4.0
    96. Shane W.
    Chase Park Plaza is the girl in Junior High that's really pretty and really popular that everyone wants to hang around with. But then, you get to know her, maybe even go on a few skating or movie dates and suddenly you find out she's kind of a bitch. Like she wants you to pay for everything, and asks you to buy her a lot of stuff that just doesn't seem reasonable.

    After two different stays and four nights at the Chase Park Plaza, I know enough to see a pattern and it's really unfortunate. The location is probably one of the best in St. Louis if you're not looking for river cruises and to see the arch. If you've done all that and want a culturally rich experience in a thriving, metropolitan part of town, the Central West End is a great choice.

    The Chase Park Plaza is an enormous hotel, it's kind of like an urban Overlook Hotel, sans ghosts, mountains, and Jack Nicholson. The grand halls, adorned with marble and wrought iron, speak of an unmistakeable heritage of grandeur and class. Somewhere along the way though, something went awry.

    In short, rooms are reasonable enough to upgrade - no sense in skimping. But I'm not sure what it takes to get an outside room, during both my stays, we had inside rooms overlooking an asphalt roof and parking garage - a tragedy really, given the Forest Park is directly across the street. My first stay, I ordered breakfast - fruit, toast, two orange juices and coffee - that was $40.00. Okay, lesson learned. I was also unfortunate enough to feel like I needed wifi access - you guessed it, that's extra.

    Second stay, I avoided room service, not JUST because I don't want to pay $40 for fruit and toast but it wasn't $40 toast, fruit, and coffee. Even with my newfound wisdom of their up charges, I got hit with $17 a day parking, then I unsuccessfully tried to print event tickets from the business center ($7.50 per 15 minutes plus prints). The concierge did arrange for a credit, printed the tickets, and we tipped her instead.

    During my last three night stay, house keeping came once and it was a really underwhelming difference. Essentially, they kinda made the bed and gave us new towels. Bed pillows were left on the chair and beside the bed, bed spread was haphazardly arranged on bed and used glassware left in place.

    So the experience wasn't awful, no one did anything that was worth getting into any sort of trouble over, our experiences at Chase Park Plaza just seemed like that housekeeping job - underwhelming and haphazard.

    11/09/13 | Link | Rating: 2.0
    97. Bonnie E.
    This is an update to my prior review. The hotel is lovely and well located. The rooms are well appointed.  We had a terrific breakfast at the hotel.  The staff was attentive, gracious and the food beautifully prepared and presented.  I requested items that were not part of their regular menu and the staff could not have been more gracious and helpful.  Truly first rate.

    However, our experiences with the front desk were abysmal and mirrored my first interaction with the hotel.  Much of the frustration involved the simple act of calling a cab.  The cab was not there and we were told to go out to the front and see if we could locate the cab.  No one seemed to follow up or have a record of whether a cab had indeed even been called. This happened several times.  In this age of computers, it was surprising.  

    Would I stay at this hotel again?  Probably not but i would go back for breakfast!

    30/06/14 | Link | Rating: 3.0
    98. Jen B.
    Best location ever! Park your car in their 24 hour lot and forget about it ($18)! This giant hotel sits across the street from the incredible Forest Park and just down the street from tons of great shopping, restaurants and bars. Didn't spend a dime on cabs and that makes me happy!

    Inside they have a really gorgeous outdoor heated pool, a couple restaurants and bars, a 5 screen movie theater, a spa, some shops, and of course, the rooms! Rooms were really large, we were on a corner facing the park- great view! Bed wasn't super comfy but nothing out of the ordinary for hotels. WiFi for one device was $7.99 but we got this room on Hotwire so we were living large! ;) Great bathroom with separate tub and shower, large vanity, very clean. Elevators were fast and the common areas were very classy and upscale.

    Minus one star for a very long and complicated walk from the parking deck to the front desk with some areas of stairs only- makes for carrying luggage a real pain. If you can, drop off a person & luggage at the front and then have another park the car. They also have valet. Also, the front desk was really busy both at our check in and out, they could use a few more hands on deck there.

    Would love to stay here again soon!!

    08/10/14 | Link | Rating: 4.0
    99. Nancy M.
    My husband and I attended a wedding there this past week-end.  The hotel and facilities were lovely.  BEWARE if you should use the valet service!!!!
    We checked out went out to get our car, gave the valet a tip, what a BIG MISTAKE!!!!
    Upon getting home the front right fender had a large scrap and multiple scratches.  My husband called them right away.  The valet manager said he would check their cameras and get back with us.
    I begin with the last sentance:  The valet manager said he would check their cameras and get back with us..............WHY!!!  He calls back only to say that he should have check the car before we left there was nothing he could do.  My husband asked did you check the cameras?  His response, that is proprietary and no he would not view them.  Again I ask, WHY did you say that you needed to check them in the first place.
    The Chase reponded by saying that the valet was a private service!!  If they are private I highly recommend that anyone who uses the Chase to check out their car before leaving.
    My daughter is getting married and we were going to use the Chase......NOT ANY MORE!!!  If they can't stand behind their emplyees and their mishaps they will just have one less weddng.  Not that they care, BUT ANYONE WHO VALETS THERE SHOULD!!!!

    29/04/15 | Link | Rating: 1.0
    100. Kristen M.
    Great Stay!! Perfect Location!!

    I stayed here on a business trip and loved every minute of it. The hotel personnel were amazing and unbelievably accommodating, from the doorman who took my car keys while I checked in, to the bell hops, to the front desk and room service (dinner was to my door in 30min or less and was very delicious!!).

    Location: This place is in the perfect neighborhood -

    -Forest Park is only a short walk away,
    -The Arch and stadium downtown is about a 15 min drive,
    -there are some wonderful restaurants (Crapes Etc.) and bars less than a block behind the hotel,
    -a lovely grocery store (Straub's) across the street (very similar to a whole foods, but more of a boutique),
    -a modern gym (Santé) with very well kept equipment in the basement level (and offers BeachBody classes like Insanity too!)
    -a movie theatre right in the lobby
    -there is a beauty salon in the basement

    *Best tip about this place: you can get to everything you need indoors - especially helpful since I visited in November when it was FREEZING COLD!! Plus, having a movie theatre with new release movies right in the lobby steals my vote hands down!!

    26/11/13 | Link | Rating: 5.0
    101. David H.
    My new favorite hotel in St. Louis. Has some great history behind it. Featured on Showtime's Masters Of Sex, it shows the hotel being called the Chauncery Park Plaza and scientific refuge for Masters & Johnson. The staff is very professional and helpful. It has prime location to great eateries and boutique shops. Some features include several gourmet restaurants, a movie theater and phenomenal fitness center and spa. They also have a beauty salon.
    Parking can be an issue. Best to valet. The last 2 times I stayed there, they messed up the final bill. They present you with a final bill, then check your credit card statement to find out they slip in some additional charges. That part is a little suspect. The last time I was there, they forgot to charge me for one of the nights. In that case, I think we're even with those extra unknown charges. They also have a concierge floor and lounge with free wine and beer in the evening, continental breakfast in the morning. A bit pricey, but worth every penny.

    23/12/14 | Link | Rating: 5.0
    102. Peter B.
    This is an overall wonderful hotel located in one of the most vibrant neighborhoods in St. Louis. From what I have been told, this hotel has played a lead role in making memories for many St. Louisians over its illustrious history.  

    I stayed here for two days last week and enjoyed my stay as I have the other times I have booked a room here. I usually order a suite which is really a lot of room. I didn't have a great view but it didn't bother me since I am from St. Louis and am familiar with the area. The room was clean and nicely furnished.  The rate for the room was about $250/night including all the taxes and fees. Very reasonable for the magnificence of this hotel.

    I didn't utilize too many hotel services while staying here. In fact, I avoided the valet and parked for free in the large surface lot on the southeast corner of the Kingshighway and Lindell intersection. I like doing that so I don't have to wait for the valet and it's free.

    The hotel was booked with a convention during my stay and I was told I had the last room for one of the nights. I suggest booking ahead in case there are conventions or weddings being hosted here.

    The only reason it's not 5 star is that during my previous stay here in November, there were a couple room service food trays sitting outside of rooms for the whole two day stay. Beyond that, this is a great option for a top tier hotel in a centrally located area of St. Louis. There is so many options of places to walk to in the immediate area.

    30/06/14 | Link | Rating: 4.0
    103. Jim J.
    Disaster! that is the best word to describe our 3 day stay at the Chase Park Plaza.

    Making a reservation: We called the 800 number to make a reservation and was transferred to voice mail that indicated we would get a return call. Hire a call center to handle this, the cost would outweigh the lost reservations. That being said we wanted to stay in this area and our first choice hotel was sold out for our Wash U reunion block. Did we get a call back? that would be a NO! We called back two days later to make a reservation and did get an operator on this call. Made the reservation and asked to get a email confirmation. Did we get an email confirmation? That would be a NO! So we called the hotel a third time to confirm the reservation and request a email confirmation. This should have been our first clue that the management of the property have no clue what they are doing.

    Arrival: On arrival we pulled up to the front of the property. They had 4 staff on duty at the front. I am assuming 2 for valet and 2 bellmen. While we waited for the attendant, we watched all 4 staff just stand a watch the elderly man in front of us unload the luggage from his car without assistance!  Maybe the 4 people just did not realize that they are at work? We got our parking ticket and proceeded to unload our luggage as well. It must be policy that if you do not need assistance to the room they just stand and watch you.

    Check in: We proceeded to the front desk with 4 people in line (5 if you count the guy that cut the line for non working keys). They had one person behind the desk at 5:30pm. I asked if they had another front desk person and she indicated he was on lunch. This is almost a 400 room property, industry standard is 1 person per 100 rooms. Not at this hotel! One works just fine in their minds. During our 3 day stay I only witnessed more than one person at the front desk one time.  The attendant apologized for the wait and said she would upgrade us to the executive suite (we had booked a one bedroom suite). She indicated that she did not like the room she had on the 7th floor and that is why she wanted to upgrade us. We had requested a down-free room (due to allergies) at the time of reservation and also asked again at that time since we were changing rooms. We arrived the room located on the third floor and went out to dinner. We returned from dinner and realized that great executive suite was located directly above the Ballroom and the music was vibrating that great room past midnight. We would have rather stayed in the original room booked.  House keeping did come and change the pillows to non down.

    I cant breath: Woke up the next day not being able to breath. Investigating the room, all pillows on the sofa are down as well as the bed spread. Called the front desk again letting them know that down was still in the room. We left for the days activities. Back to the hotel for the night, Party #2 was raging in the ballroom and thumping in our room continued to midnight. Woke up not being able to breath again. On investigation they removed one of the down comforters but another was still between the sheets in on the bed. Called down again and asked for the down removal while out for the day. We returned to get ready for an evening event and checked the bed and again the down was still on the bed! so now is request #4 I called and asked for the manager on duty I was transferred to Jason. Jason indicated that he would take care of it and to stop by the front desk on our way out.  We stopped by and spoke with Jason and he assured us it would be done. How hard is this? I can not believe I am the only person that is allergic to down! Finally is was removed!

    Room Service trays: It is also practice at this property to leave room service trays in the hall for days. The halls stunk of old food. One room three doors down had three days worth of room service trays next to their door. How does that happen? One would think that upon delivery of the next order they would remove the finished order? Nope just leave it in the hall! Have they never heard of tray logs and have someone check the logs to assure they are collected?

    Housekeeping: House keeping only cleaned the bedroom and the bathroom. Never touched the rest of the room (kitchen, living room and dining room). Never cleaned or replaced the glasses, never straightened up the living room or kitchen. The housemen on our floor was always on his phone having very loud conversations with phone in pocket and eaerbuds in. I guess that is allowed?

    Check out: We went to check out and the computer system was down! What a way to end this stay. When we finally did receive an emailed folio, they did refund one night due to the down issue (though they never told us they were doing this and, quite honestly

    24/04/15 | Link | Rating: 1.0
    104. Ross B.
    I am somewhat excited to come back to The Chase, but the 4 Diamond has to be validated.
    Issues:
    Dirty in room drink glasses(lip stick on glasses)
    Discarded razor left in room
    Dirty phone
    Stains everywhere( couch, carpet, towels)
    Honor bar not fully stocked
    Club level was a let down with no replenishing of the snacks and the waitress, who let it be known it was her last few days on the job, was very crass.
    However, walking in to the Chase I felt like I was in New York at the Waldorf Astoria. Great staff and very welcoming, they just need to refine their 4 diamond level, if they want to keep it.

    02/01/15 | Link | Rating: 2.0
    105. Cristina M.
    We spent 5 days at the Chase Park Plaza and felt at ease throughout our stay. All of the staff were patient and helpful. Room was large and clean and while it would have been nice to have a microwave or kitchen sink, it was nice all the same. Great location and history to the hotel with several great restaurants within walking distance.

    Be warned that the smell of popcorn will tempt you at all hours!

    Overall, great stay at the Chase Park Plaza.

    01/02/15 | Link | Rating: 4.0
    106. Heidi W.
    I had a very pleasant stay at this hotel. It has old world looks and charm but the rooms are modern and updated. The top floor venue for events is outstanding and has an amazing outdoor terrace with a 260 degree view of the city! Sunset was beautiful from up there.
    Usually traveling on business I don't have too high of expectations but this hotel would've exceeded even my highest expectations for a vacation.
    First off, great location. Next to great food and drink. Also, there is a movie theater inside the hotel! The pool had live bands playing poolside. The bar was serving up great drinks.
    Somehow my room got overbooked and so they upgraded me. This suite had a view from it's balcony of the arch, a separate living and dining area, kitchen with fridge, beautiful comfortable bed.
    Would definitely come here to relax and take in the sights instead of a working trip.

    21/10/14 | Link | Rating: 5.0
    107. Allison L.
    My husband and I stayed a night here to celebrate our anniversary on January 30. Sadly, we were a bit disappointed by our room. We stayed in room 950 on the Club Level, which the front desk clerk told us was the "best room". I'm sure he meant it was the room with the "best view" because the view was awesome from the balcony. Unfortunately the room looked like it hadn't been used in quite awhile, as there was dust all over everything. One of the lamps on the bedside table didn't work and there was a hole in the ceiling.  It just didn't live up to what I expected this hotel to be.
    It desperately needs a makeover and a heavy-duty scrub down.
    The staff was helpful and friendly.
    Beware of hidden charges when you order room service. We ordered a bottle of champagne that turned out to be about double what the menu said.

    Next time we're in STL, we'll stay elsewhere. This place just wasn't that impressive.

    02/02/15 | Link | Rating: 2.0
    108. Stephanie W.
    Stayed here for 3 nights, staff was very friendly, room was clean, hotel is beautiful and unique. The fire pit was nice, had a few drinks at the bar downstairs while a band was performing, pretty laid back atmosphere.
    There are many bars, restaurants and clubs to check out in the CWE all within walking distance of the Chase too. Room service is kind of pricy especially for the quality of the food, got a personal pepperoni pizza for basically 26$ (with tip) and it was not good at all. Parking is pricy too 18$ a night to self park in the garage.

    Had a great weekend and great stay here, would do it again.

    22/02/15 | Link | Rating: 4.0
    109. Samantha E.
    We stayed here for one night in September for a family wedding.  The wedding was actually at the hotel, so 90% of my visit to St. Louis was somewhere in the building.

    Check-in was easy when we arrived, and the lobby was beautiful.  Unfortunately, our room was not clean when we got there, but it was fixed within an hour.  Once we got settled, the suite was large and very comfortable.  We had lunch at Eu Bistro with my husband's grandparents and and had a very good experience.

    The wedding reception was upstairs at the Skylight Roof.  As a guest, I can't tell you what the staff was like to work with beforehand, but I can tell you they did a great job the day of.  The service was fantastic, the views are great, and the view from the balcony is beautiful.  It was one of the better catered events I've been to; you can't quite hit perfect with an event this large, but they did a very good job.

    I can't compare this to anything else in St. Louis-- I was in the city for under 24 hours-- but had a very lovely experience at Chase Park while I was there.

    26/02/15 | Link | Rating: 4.0