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Embassy Suites St. Louis - Downtown in Saint Louis, MO

Embassy Suites St. Louis - Downtown in Saint Louis, MO

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Company Info:

Rating: 3.96

Address: 610 N 7th St, Saint Louis, MO, 63101

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    Comments (25):

    1. Pumpkin S.
    I really wanted to give this place a higher review. But there are some major gaps that need to be filled.

    Yes, the rooms are beautiful, and Embassy Suites in general are doing a great job with upgrading decor. Their rooms are spacious, have great amenities, etc. However, the maintenance staff and food service are in serious need of an upgrade.

    - My room was not fully cleaned. The empty shampoo and conditioner bottles were still in the shower stall, as was the hair in the drain.  They also didn't refill the tea or coffee bags.
    - It's nice that they have a free happy hour every day. But the free drinks are the super cheap kind, the type you can probably pick up for $5/bottle at your local drug store. The salsa they put out for the chips is basically marinara sauce. Yes, the food is free, but chips, salsa, and M&Ms?! Come on. This is not a college dorm party. And many of the plates had just come out of the dishwasher, and were piled up still wet, several still with traces of food, including old pieces of cheese. That's just disgusting.
    - Breakfast service- Like anywhere else, the usual junk food. The "juice" that comes out of the machines have an artificial, watered-down flavor. Also, they were out of black tea. Really? Who runs out of black tea? You can't get someone to run out and pick up some? If you look at the coffee mugs too, there are still dry traces on the bottom.

    If you're going to try to upgrade your hotel, you're going to cater to a different kind of clientele. The rooms say upscale, but the food service says 7-Eleven/college dorm. If you have the funds to put two TVs in each room, you should have the funds to stock better food and provide better service. The gap between the lovely exterior and the sub-par service brings my review to three stars. Four to five stars for the room itself, and one or two stars for the service.

    17/09/12 | Link | Rating: 3.0
    2. Ian B.
    LOVED it.  GREAT location (right near MetroLink - hurray for travelers, ¡Viva Yo!). Good service, nice little breakfast (the omelette chef, Hellen, was a sweetheart). I recommend the spot.

    07/11/12 | Link | Rating: 4.0
    3. Billy S.
    Nice place.  Great bar, food, and pool area.

    01/03/13 | Link | Rating: 4.0
    4. Becca L.
    J and I stayed here for a one night staycation a short time ago and prior to staying here I had never really looked twice at this hotel. I was really really surprised with how much I liked staying here. When I walked in the staff was incredibly friendly and helpful and the reception area while small was nice. Our room was HUGE with a large sitting area, decent sized bathroom and big seperate sleeping area. This was a big plus since J got up a few hours before me the next morning, he was able to comfortably watch tv out in the sitting area and I was able to sleep in a nice, quiet room. Another thing that made this location convenient was the fact that it is right across the street from the new MX theatre and right next to Robust, Pi and Takaya. I will definitely be back.

    07/03/13 | Link | Rating: 5.0
    5. D H.
    Great hotel in downtown STL.  One block from the football stadium and 4-5 from Busch stadium.  Great rooms, but no parking, so can get expensive if you valet.  Last time I was here we actually scalped tix to game five of the World Series, amazing trip :)

    08/11/13 | Link | Rating: 4.0
    6. Chris P.
    Modern art decor is all new and very nice. Clean enough hotel as well. The restaurant on the 4th floor looks nice but the service is VERY lacking. The major problem my wife and I had with this hotel was the surly, extremely rude, bad attitude of several employees we encountered. The front desk staff was nice, and Robert the bartender was great to talk with, but that's it. The only 3 employees we ever encountered in the restaurant during our 4 night stay were quite rude, and one was acting a little scary. I listened to her telling another couple guests how "this whole thang be making me so mad. None of this things ain't my job." Unfortunately, I had just come out from the business center needing the printer paper restocked so I could print some boarding passes, and she was the only employee around. I really hesitated to ask who I can contact about the business center. When I did, she practically rips a nearby phone off the wall and lunged it at me like she wanted to punch me with it. She doesn't say a word. Umm... is there a number I should dial? Is there someone I should ask for?
    Simple requests to housekeeping that we get a few extra coffee pods and creamer were like pulling teeth. Half the time, they said they were out or it seemed like a big hassle for them.

    24/06/13 | Link | Rating: 2.0
    7. Andreea B.
    First off.... These rooms are HUGE.

    We checked in on a Thursday night. My husband booked the room online and signed up to be a HHonors member. We received complimentary valet and internet through that service. We checked into our room. My husband noticed a sticky film that was coming off the tile in the bathroom floor. He called the front desk and the manager personally came to our room to help us relocate to a room that didnt have that problem. He mentioned that when they remodeled, some of the bathrooms received coat on the bathroom floor that started to peel. They were trying to rectify the problem, but some guests were unfortunately periodically put in one of those rooms. (like us). Because of the inconvenience that it caused, the manager offered us free starbucks cards. (still havent checked the value of those)...

    The pool is small and shallow -- only 3 feet. The workout area is small as well. Went to the managers hosted reception. You could get veggies and ranch, pita and hummus, fritos, cheetos, cookies and some texmex. And drinks. Drinks are FREE for two hours. People were taking advantage of that and ordering anything and everything. I guess its their way of getting people to come back...

    We were originally booked for three nights, but something came up and we needed to leave after the second night... the front desk gave us no problems and were happy to accommodate the change of plans.

    Again, I cant stress enough how HUGE these rooms are. It's clean and i will probably be back if i'm ever back in St. Louis

    12/07/13 | Link | Rating: 4.0
    8. Jeff K.
    The hotel is new, stylish and a great addition to St. Louis. I had a corner suite for my stay. The room was great, huge windows.  

    The only drawback was my room was above the light rail station.  You couldn't the trains passing 20 ft below. However, you could hear the numerous buses and people below.  They were very loud during prime sleeping hours.

    If you're a heavy sleeper go for any room along Washington Ave.  if you're a light sleeper, ask for a different room.   It's funny the hotel didn't install better windows.

    13/08/12 | Link | Rating: 3.0
    9. Ted O.
    The rooms were great, the bed was comfortable, and the amenities were better than normal.

    But the "free happy hour" was very limited and the breakfast nothing special, aside from the omelet bar, which happened to be staffed by some one who was either having a really bad day or just didn't like me.

    I also got a little annoyed that this brand of hotels is higher up on the Hilton chain than places like the Hampton, yet I get get charged $2 for floss here when it's free at the Hampton and most other hotels in which I stay.

    This place is perfect for a family wanting to save money on breakfast and fit everybody into one room while still having some privacy for the parents.  For a couple or a lone traveler, you could find a better hotel for your money.

    27/11/12 | Link | Rating: 3.0
    10. Charlie C.
    This place was perfect for me.  Right in the heart of downtown within a stone's throw from the Edward Jones Dome.  And for me, within walking distance to Busch Stadium, which was a nice walk, especially after watching the Cards wrap up the division title against the Cubs!

    Very easy check-in, very nice and helpful personnel and excellent rooms.  All that you would expect from a downtown hotel trying to compete with all the other hotels downtown.  However, my major complaint is that there is literally no parking in this hotel.  You either have to use valet, which is quite expensive per night, or park in a structure across the street that does not allow ins/outs.  Just stupid.

    And though I liked the hotel, will have to consider something else next time because of the parking situation.

    10/11/13 | Link | Rating: 3.0
    11. Farah K.
    My husband and I stopped here on our way to Houston from Chicago. It was snowing (the night before the winter storm Cleon approached) so we got a snow rate of $89 that night. We weren't expecting much but when we got into our room, we were completely blown away by how amazing our room was. It was basically a suite with high ceiling, 2 TVs, breakfast table for 4, a desk, a king size bed and a sofa bed. For $89 we got a huge suite and free breakfast the next morning. Overall it's a nice hotel and it's in a great location.

    11/12/13 | Link | Rating: 5.0
    12. Andrew C.
    Note: I've stayed at the Hilton at the Ballpark, Westin, Hilton downtown, Renaissance downtown, Sheraton City Center...and this is a review based on staying at all of those properties:

    This place opened up sometime in October but I haven't had a chance to stay at the property until this past week and what a great choice it was.

    Staff: Super friendly staff -- from the valet to the front desk to the servers...amazingly good service

    Rooms: HUGE suites, much bigger than all the regular rooms (obviously) at the other hotels, but one huge plus is the fact that this place is BRAND NEW. Super modern decor and you have a nice living room with a fridge & microwave.  The microwave is something that almost all the other hotels lack.

    Food: Not sure if this is just a benefit of the status, but made to order omelettes in the morning, manager's nightly reception (chips, salsa, veggies, cocktails) at night.  

    Gym: Brand new equipment, just like the brand new-ness of the rest of the hotel.  They also have a clean pool (non-olympic sized) and hot tub.

    Price: Comparable with all of the other hotels in the area, which is great given the extra space/amenities you get!

    Overall, this place is a great hotel and you're sure to be happy staying here!

    25/01/12 | Link | Rating: 5.0
    13. Barrett R.
    If this could be 2 1/2 stars, it would.  

    A free happy hour would not get me back for the money per night.  Unless you are Hilton HHonors Gold, you have to pay for Wi-Fi.  Blah!  

    It is a great option for families, though featuring large breakfasts, indoor pool/spa and two-room suites.

    15/07/13 | Link | Rating: 3.0
    14. Lisa S.
    I have to admit, this is quite possibly one of the nicest hotels I have stayed in. Clean rooms, beautiful decor, and the vaulted ceilings in each room are a fantastic bonus. Front desk staff was helpful, and public areas were spacious.

    Food: plenty of breakfast choices available daily from 6:00 - 9:00 a.m., both hot and cold choices. Omelettes made to order, too. Typical Manager's Reception daily as well from 5:30 - 7:30 p.m.

    Fitness center was fantastic. Brand new equipment by Precor in perfect condition. Pool area was nice as well.

    Wifi available with code provided by staff. Worked well for duration of stay. Late checkout request was met with a smile as well!

    I read previous reviews, but I honestly cannot echo those sentiments. I had a great stay here, and honestly won't consider staying anywhere else my next time in town.

    Don't forget to apply your HiltonHonors card to earn points, too!

    06/12/12 | Link | Rating: 5.0
    15. Jill K.
    I really love this hotel. Big, comfortable rooms, comfy bed, super-clean, enthusiastic bathroom fan, and a great location, too. Two footsteps away from the Convention Center MetroLink station, so if you're coming from the airport and working downtown you definitely don't need a car. Also: Yay-- LEED certified building, with a view of the arch from my window! I'll be back.

    20/05/14 | Link | Rating: 5.0
    16. Mary J.
    We enjoyed our stay at this hotel.  We were on the 4th floor and the room was clean, quiet and comfortable (there was no makeup mirror in the bathroom so bring your own).   Pool area and workout room were spotless and everything was in working order.  The manager's reception and breakfast were both good.   Valet parking was $27.00 per night but there is a public parking garage just down the street.  A wine bar named Robust is attached to the lobby (we didn't get to try it this trip but it looked very nice - they even had a children's menu).  Great sandwich shop just around the corner called Snarf's

    13/08/14 | Link | Rating: 4.0
    17. Jeremy C.
    Great embassy suites location! High ceilings in the rooms, managers hosted reception, free omelet station, and huge spacious rooms. I know some of those come standard but you will be impressed with these rooms. Also, incredible location if you are there for a football game, etc.

    When I come back to St. Louis to see the Cubbies destroy the Cardinals later this year, this is the place I will come back to.

    18/02/13 | Link | Rating: 4.0
    18. Katie L.
    OMG!  I HAD to get on here and say my praises for this place.  Every single staff member was above and beyond friendly.  I talked with many of them for a while (every time I came and went and was waiting for my car to be brought up by the valet).  I missed the breakfast,  but I am still sad about it -- I went down afterwards and it was the most amazing breakfast at a hotel I've ever seen (made to order omelets, fresh fruit, a whole big buffet, etc.)  Anyway, the hotel was super clean and in a great location (walking distance to many bars, restaurants, the casino, etc.)  

    The other main story I wanted to share is that I dropped my wallet near the valet stand and didn't even realize it.  I then proceeded to go upstairs to my room.  The phone rang a few times and I finally got over to answer it....it was the hotel lobby.  They had my wallet!  I was so relieved and ran down to get it.  All of the cash and everything was still in it.  I couldn't believe it.  What kind, honest people run this hotel!  So impressed and would definitely stay there again when I go back to STL!

    16/01/14 | Link | Rating: 5.0
    19. Ryan T.
    My general hotel of choice while in Saint Louis, is the Hilton Ballpark.   It was unavailable during our recent trip, so we choose another HIlton property in the city - the Embassy Suites downtown.

    Absolutely stunning rooms with enormous ceilings to add to the perception of space.   Beautiful comfortable beds, great water pressure, and friendly staff made for a wonderful experience.   It's near the convention center, and walking distance to the bars in Lacalede's Landing as well as the Lumiere casino.

    The valet parking is expensive, like most place in STL, but the service was consistently fast and pleasant.

    Will it replace my standard hotel in STL?  Probably not, but this is a close second.

    15/06/14 | Link | Rating: 4.0
    20. Courtney C.
    I spent five nights here over Thanksgiving...so I am very happy to say I enjoyed my stay. Two things that I hate though: no free/self park at the hotel, and no complimentary wi-fi unless you are in the lobby or atrium.

    I found the rooms to be extremely roomy and spacious, and clean, which is something I find extremely important. One thing I was not a fan of was the bathroom. The architecture/layout was not the best. I found the bathroom to be extremely crammed and really only room in there for one person at a time. The toilet and shower must be within the same foot of each other.

    The beds, location, and tv channel choices are great though and I was able to overlook the horrible layout of the bathroom. I also enjoyed the fact that there was a door to the bedroom so whoever was sleeping could sleep in peace and quiet.

    Also, I'm not complaining because it is "complimentary" but the breakfast choices sucked. Embassy Suites always gloats about how they offer free breakfast but whenever we went up there to get some, they were always either out of eggs, hash browns, bacon/sausage, something! Second, they were very iffy about the times of breakfast. Front desk would say 6-10 whereas the sign entering the restaurant says 6-9, someone needs to get this together.

    I'm not sure if this should be in a different review but we went up to the bar a couple of times, once for drinks and once to eat. The time we went for drinks there was an older gentleman who was getting my drink and scooped my glass cup into the ice bucket. That is a major safety hazard. I didn't feel comfortable drinking my drink after that in fear that there might have been a sliver of glass in my drink, sometimes you never know. I know that people in the midwest are "different" in terms of habits and drinks but that doesn't mean that safety shouldn't be an issue

    P.S. Embassy, you charged me 2 nights valet when we didn't even rent a car, and housekeeping didn't come on our last night here. That is a big no-no.

    01/12/12 | Link | Rating: 3.0
    21. Bruce T.
    I wonder how it is that upscale hotels such as this one still charge $10 for Wi-Fi?  Motels that charge one quarter of the price of a room offer Wi-Fi free. Management here contends that they offer complementary breakfast, but so does Red Roof Inn for heavens' sake!

    There is a difference in being "frugal" and being "cheap."  This is the kind of low class stuff Trump is famous for.

    06/05/14 | Link | Rating: 4.0
    22. Joe B.
    We stayed at both the Embassy and Renaissance Grand which is across the street and both literately opposite the convention center. The prices and condition of the Embassy was far better and yes the high ceilings, free breakfast buffet and mangers special (free alcoholic drinks + light snacks) every afternoon 5pm-7pm only made it that much better. We first got placed in a large 2 room suite where the AC was not working so resolved that by moving to a different room. Overall very satisfied with the Embassy so have posted some photos which hopefully will help you decide.

    29/10/14 | Link | Rating: 4.0
    23. Ryan M.
    Meets my expectations for the Embassy Suites. Ceilings were exceptionally high, and the windows were very large as well.

    The valet parking was quick and the staff was moving quickly and efficiently. The free breakfast and omlette bar was excellent,  although the buffet seemed to be missing the usual pastries. More juice options than average made up for this.

    My only complaint is that the in-unit fridge did not contain a freezer, nor did it ever get very cold. The free ice machine on our floor worked perfectly fine, however.

    The staff stored our luggage without any additional charge for about half a day after we checked out, which was extremely convenient.

    21/08/14 | Link | Rating: 4.0
    24. Hector D.
    Great experience!  I only stayed one night for a conference.  The room was clean & comfortable and the staff was very attentive.

    14/05/15 | Link | Rating: 5.0
    25. Danny T.
    I stayed at this hotel when I came down for a boys volleyball festival. I was not disappointed by the large rooms, and friendly service. The breakfast was included, and delicious. The cleaning was superb. I couldn't have asked for more except for the very in convenient parking.

    18/02/15 | Link | Rating: 4.0