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Hilton Saint Louis Downtown in Saint Louis, MO

Hilton Saint Louis Downtown in Saint Louis, MO

Specialties

Located in the Heart of Downtown St. Louis, Missouri is the historic Hilton St. Louis Downtown hotel, a boutique hotel in the city. The Hilton downtown Saint Louis hotel is situated at the
corner of 4th and Olive Street within walking distance The Gateway Arch, America's Center and the Historical Laclede's Landing . Also just blocks away is Busch Stadium - home of the St.
Louis Cardinals , as well as The Edward Jones Dome , where the NFL's St. Louis Rams play their home games. Our Saint Louis hotel's location is less than 15 miles from Lambert
International Airport and central to many of the city's premier attractions. This guarantees the perfect location for business meetings, weddings, social functions or a simple urban
getaway.

History

Established in 2005.

Completed between 1886 and 1888, the eight-story Merchants Laclede Building, named after the merger of two of its bank tenants, is one of the oldest examples of St. Louis' tall fireproof office buildings.  Located at Fourth and Olive, Merchants Laclede was one of the first office buildings in the country to have individual fireplaces in the offices.
The building, originally named Laclede National Bank, was designed for the banks and brokerage firms located in the area during the 1880s when St. Louis' economy was booming.  By 1890, St. Louis' population had grown to the fifth largest in the nation, and the building was part of the commercial epicenter of the city.
Many St. Louis corporations have called the Merchants Laclede Building home, including Fleishman-Hillard, who was headquartered in the building during the 1950s. The building was also used by Ozark Air Lines, The Lewis, Rice Law Firm, and The Lowenhaupt Law Firm.  In the 1950s and 60s it was also home to Johnny Redmond, "the

 

Company Info:

Rating: 3.57

Address: 400 Olive St, Saint Louis, MO, 63102

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    Comments (63):

    1. Rob R.
    The Hilton St. Louis Downtown is a charming historic renovation in the heart of St. Louis.  Our room was incredibly spacious, the beds were quite comfortable, and the bathroom amenities were very nice.  Our view wasn't that spectacular, but we were there to see St. Louis - not to sit in the hotel room.  This hotel is a fantastic alternative to the other large (and somewhat) sterile chain hotels in downtown St. Louis.

    12/04/09 | Link | Rating: 4.0
    2. John F.
    Always friendly staff. Clean rooms and a reasonable rate.  Merchants bar is a bit small but great staff.

    27/08/07 | Link | Rating: 4.0
    3. Ernie S.
    The place was as close to the arch as you can get without sleeping on the river.  It has been a hotel since 1924 and has some charm from that era--great old floors, some bank vaults, a bit of art deco.  My girlfriend and I had an enjoyable two night stay in a funky shaped corner room.  We're yelping this because we want to give advice about the overpriced hotel parking: Try the Mansion House public lot right across the street for $8.00 (what we paid) instead of the $18.00 they charge at the hotel.  Do not use the hotel parking if you're a cheapskate like me.  Also, the staff there were tremendously friendly, and the Kona coffee in the setup just outside the elevator is worth a try.

    10/08/09 | Link | Rating: 4.0
    4. Emily M.
    I can only give this a mini review based on 5 hours of being there.  So here goes.. The hotel is downtown, I was meeting a bridal party there in order to do their makeup.  The lobby was nice, but I expected more for a 'Hilton' hotel.  I stood there, in the lobby area, for 30 minutes.  During this time, not ONE employee asked me if I needed help with anything or if they could assist me.  Several employees passed me by.  The key to the room wouldn't work correctly in the elevator, so someone had to assist.. and we had to find that someone.  The actualy hotel (not the lobby) was not that great, kind of plain.. nothing exceptional.  The room.. well, the room was very small. I could barely turn around in the bathroom.. now, I'm sure there are probably larger suites.. but for being such a small room I would hope they would make up for it with bedding and decor.. but it wasn't anything to write home about.  Lastly, I asked the front desk attendants if they would validate my ticket since I wasn't there for too long and I'm a makeup artist for a bridal party.. they said NO.  Okay, that was that.. left a bitter taste in my mouth.

    28/05/10 | Link | Rating: 2.0
    5. heather l.
    i made a reservation for 1 night. when i got there my plans changed and i asked if i could stay 2 nights. The front desk said no problem. the next morning i saw my receipt under my door which means they thought i was in for 1 night instead of 2. i called the front desk and a woman said sorry we only have smoking rooms available and you need to switch rooms. I hung up the phone and thought to myself.. is this really how i should be treated? I am a diamond member with hilton! this should not have happened! i called back and a man answered the front desk this time. the man told me he could put me in a non smoking room.. why is it that the woman said only smoking was avail and the man said he could put me into a non smoking room ?!  i am so happy i did not have to switch hotels. ok now let's talk about parking and room service. I HATE HOW THE PARKING LOT IS ACROSS THE STREET FROM THE HOTEL! and when i ordered a salad through room service it was drenched in salad dressing and very unpleasant to eat...i would expect more from hilton.

    09/04/11 | Link | Rating: 2.0
    6. Jenny z.
    This a really beautiful historically significant 1889 building that has been lovingly restored.  Once called the Merchant Laclede building, it was home to a number of banks.  Some of the vaults were left in place in the lobby, kind of a fun touch.

    The staff here is really great - I came down with a deadly flu once while here on business and they could not have been nicer.  They actually went out and got me a thermometer and sent tons of extra water up to my room & offered to call a doctor for me.  The rooms can be somewhat noisy (8 story building facing alleys/construction on a couple of sides), so they are very kind about remembering to place a box fan in my room so I can sleep.  If you stay here a couple of times, they remember your name and even the doormen greet you by name as you enter the hotel - nice touch. They call and check to make sure everything is okay a bit after you've checked in - so thoughful, I love the staff here! I've never been invited to an Honors reception here and I'm a HD.  Perhaps they don't have them?

    Room service is hit and miss - typical for a Hilton (I'm sorry Hilton Executive Towers in Portland, your room service is PERFECT always).  Servers are very friendly, but orders seem to be screwed up on a pretty regular basis.  I had a wedge salad, french onion soup & potato skins tonight for dinner (I'm a nibbler).  The soup was really great, the salad fresh, but they forgot my skins.  I called down and asked if they could send them up, and they very promptly did, but they seemed like they had been tossed back under the heat lamp before delivery as they were rather burned.  My advice - keep your order simple and you should be fine. Breakfast buffet is quite good and the bar off the lobby is friendly and warm, much more comfortable than most hotel bars.  Also, the bartenders are really, really nice.

    Rooms are oddly laid out, which is understandable in light of the fact that this is a restored property, but not uncomfortable.  Fairly up to date decor, mini-fridge in every room, and recently rehabbed bathrooms make this a fairly comfortable stay.  Avoid rooms near the service elevators, they are very noisy.

    Overall, my favorite hotel in downtown St. Louis.  Character, friendly and helpful staff, easy access to downtown St. Louis.

    21/08/07 | Link | Rating: 4.0
    7. Ka-Loon T.
    Four star hotel, four star review.  This historic restoration was one of the nicer hotels that I have been to in travels.  Being someone who prefers a more contemporary feel to a hotel, This 4-star Hilton ranks as number 3 on my list, for the 4-star hotels that I have been to.  Truth be told, the ranking comes for my tastes leaning towards a more contemporary decor.  This hotel is definitely a nice hotel, but it could go for better lighting in the rooms (they always felt dark), and LCD TV's to replace the old models, to give it a more luxury feel.

    Some of the things I did like about the hotel, is first the bodywash that was provided.  Hotel soap always dries my skin, and the body-wash was a great addition.  The hotel concierge was also really helpful.  Free internet (a first for 4-star hotels on my list) was a great bonus.

    Good job to Hilton for this hotel.

    28/06/08 | Link | Rating: 4.0
    8. Mark D.
    If you walk in, you probably wouldn't realize that you're in a Hilton.  The chain surprisingly maintained its boutique hotel roots with a beautiful lobby and personal (non-generic) rooms.

    14/11/09 | Link | Rating: 4.0
    9. Kaye E.
    My room was spotless!!! I loved the location and we had a nice view of the Arch from our room. There's a Panera Bread and a hot dog stand about a block away (not a hot dog fan-but his were the BEST)-this hotel was close to sightseeing AND public transit. The housekeeping staff did a wonderful job-it's a lovely hotel...I'm giving 4 stars because the front desk clerk had a bit of an attitude problem.

    16/01/11 | Link | Rating: 4.0
    10. Geli V.
    Very satisfied with our stay. We were there for 3 nights and from the moment we checked in the staff was very welcoming and friendly ( Mark who checked us in was great!). Our room was very nice for the price we paid. Everything was very clean, beds were comfy, TV was big. I definitely will be staying here again next time I am in St. Louis. Only compliant - they forgot to put a room service menu in our room. When we called and asked for one they did not send one up for an hour, and by then we had already just ordered food from somewhere else (Imo's Pizza - horrible experience, whole other review). Last word - went out with a friend Friday night, and when we got to the door realized it was raining. Thought I would chance it and ask the front desk for an umbrella - sure enough they had a nice big one that they gave us without even telling us we had to bring it back or anything (which of course we did much later in the night). Anyways - great experience, really enjoyed myself.

    29/01/12 | Link | Rating: 4.0
    11. Tim P.
    Stay in every time I'm in St. Louis.  Rooms are clean.  Restaurant is good for breakfast.  Really enjoy staying here.

    12/02/11 | Link | Rating: 4.0
    12. Nydia M.
    I really wanted to give this hotel 5 stars the first day we were there. Its BEAUTIFUL, the location is great, the concierge was helpful, the rooms were spacious and clean, and its reasonably priced for this kind of hotel.
    But there was a big problem on our last day. As we made our way to the elevator to go downstairs for breakfast, we noticed a pretty disgusting smell that seemed to come from the garbage can located in front of the elevator on our floor. It smelled like someone set dog crap on fire in the garbage can and then threw rotten eggs over it. When we got downstairs we informed the front desk of the situation on our floor, but when we went back up about 30 minutes later, the smell was still there. In fact, the smell was still there when we checked out a few hours later. Not even the garbage bag had been changed.
    In my opinion, things like that should be taken care of rather quickly at any hotel, especially at a Hilton.

    15/12/08 | Link | Rating: 3.0
    13. Kelly K.
    Great room, loved the whirlpool bath tub! Nice and clean!

    03/03/12 | Link | Rating: 5.0
    14. kathleen K.
    Worst sound proofing in the history of my hotels experience.  You should not be able to hear a telephone ring from the room next door. Or guests just chatting from the hallway.  Very loud+ when I called a manager about the problem, he said it wasn't a room problem but a guest problem.   Lobby was historic looking, but not very encouraging to lounge and hang out.  
    positive things
    + free bottled water in the fridge and coffee maker in room
    +drappery blocks out the ligtht.
    + within walking distance to the arch
    I'm coming back to St. Louis and in November and already have a different hotel booked, the Hyatt which is a block closer to the Arch and looks like it's going to be so much better.

    16/10/10 | Link | Rating: 2.0
    15. Kim C.
    The Three Sixty Rooftop Bar is a great place to unwind after a long day on the road.  The drinks were good, reasonably priced for a major hotel and Shannon took great care of us.  The view of the city, especially the Arch and Stadium were great.  Make sure you get there early though.  It gets crowded around 6PM.

    18/04/13 | Link | Rating: 5.0
    16. Ryan B.
    Overall, this Hilton is pretty decent.  They upgraded me to a corner room which had a large bathroom area and workspace - definitely a good thing when you're on business travel.  I had a couple glasses of cabernet at the bar downstairs and had a good conversation with the bartender - she was helpful with cool places around the area.  The workout room has everything you need and more and was very clean with plenty of tvs playing my favorite channel - ESPN.  It isn't as upscale as some of the other Hilton I've stayed at and does lack a concierge lounge for diamond members which they didn't compensate for.  Would I stay here again??....Sure, but only if the Hilton Ballpark isn't oversold next time.

    29/11/11 | Link | Rating: 3.0
    17. Tommy M.
    This Hilton is a refurbished old-style hotel in the heart of the downtown business district, a stone's throw from the old courthouse and a couple of blocks from the arch.  The rooms are done up pretty nicely but there are limits given the structural limitations (old buildings had small bathrooms and some rooms have a view of the alley).  Bed was comfortable and overall I enjoyed my stay here.  I would give this location a slight edge over Hilton at the Ballpark, about a 5 minute walk away.

    08/03/12 | Link | Rating: 4.0
    18. Chris M.
    This is my go-to hotel in downtown St. Louis. Close to dining, the Arch, ballpark etc. I would give it 5 stars but the dining here has historically held them back. They re-branded themselves with the 400 Olive restaurant so hopefully they can regain some of the downtown dining crowd. Ruths Chris is right down the street at the Hyatt.
    This is a very nice hotel overall. It was a bank many years ago so the interior and lobby are very nice.

    12/04/11 | Link | Rating: 4.0
    19. Brock B.
    I really wanted to like this hotel, and for the most part, I did. Let me highlight the things I liked. The location is great.  A quick walk to the Gateway Arch, Laclede's Landing and the Rams stadium. There are great restaurants close by. The staff seemed pretty friendly. The rooms were quite comfortable (especially the beds). It is about a 4-block walk to the metro which isn't that bad (during the day).  Now... the one overwhelming negative about our stay. My wife was in the bathroom washing her face and reached over to grab a hand towel. As she was bringing the towel to her face she noticed 5 or 6 hairs on it. Little black curly hairs. They were apparently placed on the towel at the part that was covered by the rag that overlaps the two hand towels. This was DISGUSTING! Here is a pic: i45.tinypic.com/t528t3.j… Thankfully she noticed it BEFORE drying her face. My only guess is that some young punks stayed in the room before us, and placed them there thinking it would be a funny prank (it was not funny). Since they were still there when we got the room, that tells us that at least the cleaning staff for this particular room doesn't replace the towels if they look like they haven't been used. GROSS! If they don't replace the towels, what else do they not replace? I spoke with the manager on duty and he was very nice and apologetic. He truly wanted to make things right. I turned down a few offers and reluctantly agreed to "dinner on the house" once I realized he was not gonna let us walk out of there without him doing something to say he was sorry. We didn't do the dinner though... I wasn't bringing it to his attention for a comp but was just wanting to make sure that he knew so he could insure this never happened to any other guests.  Besides this, the rest of our stay was fantastic and would have garnered a 5-star rating. As long as I don't see more reviews like this, I will maybe give them a second chance the next time we are in St. Louis. However, not hearing back from Hilton corporate after sharing our experience gives me pause.

    30/10/12 | Link | Rating: 3.0
    20. Daniel A.
    Oy...

    Overnight work trip to St. Louis, I decided to stay at the Hilton downtown since my fiance was traveling with me.
    Not the most pleasant experience, which reflects more of the city than perhaps just the hotel.

    PSA: Segregation is alive and well in the South (and the "south" begins in St. Louis)
    Now...where do I start with this hotel:

    At check-in: The lady (and i'm using the term very generously) would uncomfortably stare at my fiance and I.
    (Perhaps it's because we are "different" - read; interracial couple?)

    (Dear Management, please... consider giving your staff sensitivity training. That will clear up a lot of non verbal cues they give off)

    The courtesies accorded at hotels upon check-in:
    Alerting the customer(s) to room number - epic fail
    Directing the customer(s) to the elevator/how to work the secured elevator (your keycard will have to be inserted prior to selecting your room floor) - non existent

    (Dear Management, please remind your staff how important customer service is to the Hilton Group. Perhaps you can enforce it better?)

    09/01/11 | Link | Rating: 2.0
    21. Justin Ü.
    Stayed here for 2 weeks. Bartenders and servers are great, but this hotel is run down. Reported that the ice machine on my floor wasnt working, but it never got fixed (in 2 weeks). My Coke machine on my floor was out of Diet and Coke Zero for 2 weeks. Any trash that was in my room that wasn't specifically placed in the trash can wasn't thrown away (drycleaning plastic, coke cans, etc). One elevator requires a card and one doesn't (that's reeeeaaallllly annoying after 2 weeks of sometime having to swipe in). $8 service charge on room service (not including tip). Oh and laundry was outragous (a couple hundred bucks). I'm considering switching to another company or at least non-hilton proper after this...worste hilton experience I've had. Oh, and my coworker had his bathroom flood from the sink 3 times (which he reported), but didn't get fixed. This place is not worth the money. I am a Hilton fan, but it has really been that bad.

    29/01/14 | Link | Rating: 1.0
    22. Sarah K.
    My husband and I stayed here over a weekend for a wedding in downtown St. Louis. The hotel lobby is gorgeous and the staff was very friendly and helpful upon check-in. I personally felt that the room was small for the price but I imagine this to be typical of a downtown hotel on a weekend when the Cardinals were in town. We loved how central the hotel was to everything (we chose not to rent a car due to to per night fee to park at the hotel). My only compliant was the a/c- by Saturday night the room was 80 degrees and the a/c just couldn't keep up. The front desk offered to bring us a fan but at 3 am I just wanted to sleep and then check out. Overall a nice hotel but I hoped for a bit more for the $.

    17/07/13 | Link | Rating: 3.0
    23. AJ K.
    As the other reviews have mentioned, this is a restored building and is quite charming.  The lobby and communal area is decorated in an 19th century style (minus the sofas) and has an inviting atmosphere.  Compared to other 4 star hotels, this one doesn't feel as stuffy and the staff is personable.  

    The room I got was on the narrow side with 2 double beds.  The mattresses were ok, but a but too soft for me.  Being that it was an older building, I was concerned the heating would not be sufficient.  However the thermostat moderated the temperature perfectly and the hot water ran consistently in the bathroom.  

    Self parking is $18 per day and ins and outs are allowed.  The structure is across the street so you will have to walk outside on a cold/rainy day.  They have a bar and a restaurant inside the hotel as well if you don't want to venture out in the cold for some eats and drink.

    26/11/08 | Link | Rating: 4.0
    24. CLINT H.
    Conveniently located right downtown, aka the name, this hotel was super close to most everything. It is well kept, and moderately decorated. But far from upscale if that is what you were expecting.

    The Hotel only features 2-queen bedrooms, or 1-king bedrooms. All standard rooms. They feature no Suites at all. Also parking here is not free. You park next door in an adjacent parking garage for $15-18.

    Breakfast is also not complimentary. The mornign we were there was a Sunday and Breakfast started at $11. WiFi is complimentary tho, a nice added feature not found in many downtown STL hotels.

    This Hilton also features very upscale shampoo/conditioner/lotions in your bedroom, as well as a complimentary bottle of water.

    This wasn't decadence, but reasonably priced and nicely furnished and centrally located makes this a good selection for staying in downtown STL

    09/10/11 | Link | Rating: 4.0
    25. Shane W.
    Great example of what I've come to rely on as a Hilton Honors member.  They have done a great job maintaining this older building in downtown STL.  The lobby is beautiful-- a small bar sits off to the side-- big enough to grab a drink and watch the game.

    Rooms are of adequate size, especially considering this is a hotel in a large city.  Two free bottles of water are a nice amenity as well.  Parking is around $15/night in the deck across the street-- a steal as compared to the $52/night I usually have to pay while in downtown Chicago.  

    Nice bathrooms-- strong shower, very clean hotel.  Staff is very friendly.  You can't go wrong with this property-- great location as well.  Oh, and free Wifi!

    24/10/11 | Link | Rating: 4.0
    26. Ashli S.
    Very impressed by the very friendly and accommodating staff. Bartenders, front desk, manager, cleaning/housekeeping....EVERYONE was so friendly and helpful. This hotel will be one of our Go-to hotels to stay at when we revisit St. Louis. There's an asian restaurant across the street and we ordered take out one night because we wanted to to enjoy our room together without being out in public. I would VERY much recommend the garlic chicken wings!! it sounds strange, but they were sooooo good!

    The hotel also has a nice gym to work out, a bar (small, but nice) and restaurant (not impressed, but still OKAY place to eat) and a hot tub in a separate room next to the gym. (NOT A POOL, which I"m totally ok with) My husband and I went to the whirlpool to relax after and entire day of walking around St. Louis, hiking and going on long outdoor adventures. It was soooooo nice to sit in there and just soak after our long day of fun. Much needed, and almost felt like we were visiting a spa, no one else was around, and it was peaceful.

    Again, the staff was very helpful with directions on places to find things, places to go and places to eat. They exceeded our 3 star expectations and we were treated like royalty for a whole week! it felt so nice to feel somewhat pampered.  And the housekeeping, cleaned our room every day. Lekita and -------- did such a wonderful job cleaning our room, they were so friendly and helpful with suggestions as to fun things to do and places to visit. And it was nice making small talk with them as we were going in and out all the time.

    In conclusion, would we stay here again, definitely. Free bottled water chilled in your fridge when you arrive. Very nice and welcoming. The room smelled fresh and crisp and clean when we walked into our room. Free WiFi in rooms while you are staying there. Only downfall I guess would be no microwave in the room. My husband and I go out to eat for all our meals when we vacation...it would be nice to warm up leftovers from going out to eat.

    I can't say enough good things about how nice the staff was. I would recommend staying there...also great location to the arch! walking distance, a plus.

    28/06/11 | Link | Rating: 5.0
    27. David S.
    So, I'm in St. Louis to see Maps & Atlases. This amazing show lasts well into the early morning of the next day. My dime I've got with me isn't feeling so hot and I'm not wanting to drive the 4 and 1/2 hours back home. On the way out of the venue, I see the Hilton St. Louis Downtown. My first thought is the Motel 6 just to crash for a few, but then I ask myself "Why shouldn't I be balling hard?" and don't have a good reason, so, next thing I know I'm in the plush lobby getting us set up. The hotel smells fantastic everywhere and things don't look "used". Two things that most hotels can't help but lack. The room was clean, plush, and had all the amenities those who frequent luxury hotels have come to expect. The night time view of the famous arch refused to allow you to close the curtains. Super comfortable beds and bedding. I called the front desk and told them that we had checked in early that morning and were not feeling well. They courteously extended our check out time until late afternoon. The room service breakfast was excellent and brought to the room in a timely manner.

    13/10/13 | Link | Rating: 5.0
    28. Donna A.
    I stayed here for a conference that was being held at the Ball Park Hilton which is a much more posh spot, though I think this building is a historic landmark.

    I was pretty satisfied with the service. The front desk staff was friendly at all hours and gave you good suggestions and directions for downtown St. Louis.

    A+ for the water temperature And pressure. These things matter people! It was also nice that housekeeping didn't come hounding us at the crack of dawn

    29/04/10 | Link | Rating: 4.0
    29. Jenny M.
    Our time at the Hilton was short and sweet, literally less than 24 hrs.  Check in was after 10:30pm but was quick and effortlessly. The room was small but the bed was amazing, I love a great hotel bed with fantastic sheets and tons of pillows.

    We did not eat in the restaurant but had a few drinks in the hotel bar, which was nice, but small and insanely packed with a large herd of lawyers or stockbrokers, it seemed they were all from an office near by. Good drinks, almost too generous of a pour though, I usually judge a bar or bartender by their ability to make a nice dirty martini, let's just say one martini was enough for me. I would stay here again, the room was a steal as a last minute booking through price line. The hotel seems to cater more to business people, but it is downtown St. Louis.  I believe they do offer valet parking, but it was so late and easier to park at the garage across the street, less expensive as well.

    08/02/12 | Link | Rating: 4.0
    30. M D.
    Awesome atmosphere and rooms

    27/05/13 | Link | Rating: 4.0
    31. Keith C.
    When I lived in Arnold, whenever I wanted to go get annihilated in St. Louis, my friends and I would usually get a room at either this Hilton or the Hilton Ball Park. This Hilton is closer to Laclede's where a lot of nightlife happens around. However, it really isn't that much closer than the ball park one.

    They do have their own parking lot next door but you have to pay $20 something a night for a pass. If you go across the street to the parking lot there, it's about $3 a night. This is a little secret that not a lot of people know about.

    The staff there is really helpful and friendly. They have their own bar which is kind of small and their own restaurant for breakfast and dinners. If you get a free breakfast voucher, you can use it at this place and the breakfast is actually really good. They have salmon among other things.

    The rooms are really clean and the bed is super comfortable. You also get free internet too. A night on the weekend usually comes out to a little over $100.

    12/10/10 | Link | Rating: 4.0
    32. Andy A.
    Hyatt's never disappoint and am very satisfied with this one. Outside of building is dated and can be a sore while looking at the magnificence of The Arch.  My pillow case smelled like cigarette smoke but there were plenty of others to use. The gym is fantastic, but wouldn't expect anything less from them. Location is perfect for a visit to the arch or to a ball game.....did both.

    The Brewhouse is okay. Menu is pretty lame and they don't show soccer, then, you are not a sports bar!!!

    Breakfast at Red is okay. Omelet lady didn't even acknowledge me for a minute I was there.

    15/05/12 | Link | Rating: 4.0
    33. Tak-seng L.
    The location and lobby of this hotel is thoroughly impressive but unfortunately I'd have to say that the rest of it is just ok.

    It's an older building and the rooms are a decent size.  The bathroom in our room had a TON of marble in it and normally that'd be cool but it felt cold.  And the lighting options in the bathroom were either nearly dark or as bright as the friggin sun.  Overall for the room 3-4.

    When we arrived at 530pm they said our room wasn't ready, were very apologetic and gave us a couple of drink tickets for the bar (pretty nice little bar area and the bartender took care of us).  630 rolled around and the room still wasn't ready...again, very apologetic and gave us breakfast tickets for the next morning (appreciated).  The room was finally ready shortly after this.  Not sure what happened but it was an oops on their part that's for sure.

    We did have dinner at the restaurant but sadly, it felt more like a diner with a really expensive menu.  To improve it they really needed to put in some decor features that divided up the room and created a definite separation from the lobby.  I don't think the restaurant was doing all that well so that's why me thinks it kinda sucked.

    Personally, I'd recommend staying at the Hilton at the Ballpark.  Newer hotel, HUGE hotel and you can get a room that's looking right out at the arch.  Pretty cool.

    31/03/11 | Link | Rating: 3.0
    34. Shari d.
    I stayed here for a week on business.  I believe part of the hotel is an old bank which you can ascertain from the large vault located in the lobby.  The staff was very friendly and I was checked in promptly.  The room itself was a little old world for me in terms of the fixtures and architecture of the building.  It reminded me a little bit of a haunted house but that was just my perception.  

    The food was decent and the bar had a good selection of drinks.  The only downside to the place was that I ended up getting sick for 2 days and worked from my room.  I had a "Do Not Disturb" sign on the outside of my door but I could hear housekeeping talking loudly which not only disrupted my work but kept me from resting while trying to get rid of my cold.  

    I would stay here again but it wouldn't be my first choice in the Saint Louis area.

    16/04/12 | Link | Rating: 3.0
    35. Deano G.
    Once they fixed the air-conditioner in the lobby this turned out to be a very nice hotel... especially when you consider how old the hotel is.

    The rooms are very nice, service and personnel were very fast with requests & friendly (much more that the ball park Hilton), and they appreciate return guests.... especially Lisa at the bar (she remembered me after 15 months without a visit - you will be missed)...

    I do think they could look at the breakfast that they serve and make some improvements, but you don't book a hotel for the food (or do you)...overall a very nice Hilton property for a building of this age.

    01/07/11 | Link | Rating: 4.0
    36. David D.
    It is always nice to see a building re-purposed and this Hilton has successfully accomplished that task.  This old bank has been turned into what appears to be a grande dame of a hotel.  Even the bank vault has found new life as the shop and business center in the lobby.  Rooms and fabrics are starting to look as if they need a re-do as well as some of the mechanicals (somewhat noisy AC unit near my room).  Housekeeping and their supervision need to pay more attention to details.  When walking in my room, I was greeted by a used tissue on the floor and the closet hadn't been resupplied.  Front desk and bell staff were all very courteous and informative.  Federal Reserve, Gateway Arch and convention center are all within easy walking distance.  There's nothing wrong with the hotel but nothing particularly stands out either.

    11/10/12 | Link | Rating: 2.0
    37. Michael S.
    If you are staying in St. Louis there are only two hotels I would recommend...this one and the Four Seasons.  As for this one, location location location baby!  It is only an 8 minute walk from a great market, they have a restaurant and bar downstairs, and a horse and carriage ride right outside of the hotel "something like $40/30 minutes".  As for the employees, they were helpful enough, nothing special though, although I am always a fan of free wifi which they had :)

    The views were ok, and it was very central...with the baseball stadium just minutes away, as well as the St. Louis Science Center "Which had an awesome Star Trek exhibit while I was there :)  A review on that later.

    And the number one reason I like this hotel...it's a 5 minute walk from the St. Louis Arch which was pretty insane to go to the top of.

    So again, a fairly typical hotel, but in a not so typical location, boosts it up from what would've been a 3 star to a 3.5 star :)  

    I give the Hiltion Hotel downtown a 3.5 out of 5 stars.

    04/06/12 | Link | Rating: 4.0
    38. Pamela M.
    Nice, quiet, charming hotel housed in a former bank in downtown St. Louis on Olive St. Keep in mind, this review is not for the livelier Hilton hotel located few blocks away with the amazing Three Sixty Rooftop bar.  I was able to make it in heels to the Three Sixty bar at the other Hilton in about a 10-15 minute walk. Not bad at all considering we were able to save some $$ by staying at this Hilton instead of the other. We have stayed here multiple times and it has always been a pleasant stay. It is typically the deal we get on hotwire.com when we enter four star, downtown St. Louis. The entrance is beautiful--crystal chandeliers, grand piano, gray white marble floors. The rooms are smaller, but they are comfortable. We also like the noon instead of the regular 11:00am check-out time! Valet parking for $27.00/nt and self-parking for $19.00/nt.

    11/11/12 | Link | Rating: 4.0
    39. Cornelia P.
    Hilton in saint Louis never disappoints!!! We've have beautiful rooms with wonderful views of the city!!! I love it here :)

    31/10/13 | Link | Rating: 5.0
    40. Lauren M.
    Nice hotel in a re-purposed bank building.  The staff was very friendly and the space well kept.  Just a minute walk from the arch and a few minutes away from some very tasty restaurants.

    31/12/12 | Link | Rating: 4.0
    41. Geoffrey R.
    Stayed here when I came into town for the Thanksgiving holiday, and couldn't have been more pleased with my hotel. Good sized room, king bed, free wifi, and in a downtown location...definitely made up for the few minor drawbacks here.

    While I loved the location, and the hospitality of the hotel staff, I doubt I'd stay here for more than a night or two on any given visit. There's no real "on street" parking, save for the 2 metered spaces opposite the hotel. Valet is $27 a night, and parking in their parking deck on 4th St. is $18 nightly if you self park. I consistently came in after 3am while I was visiting, and both Brian & Tim at the front desk told me that I was welcome to park in their drop off/valet lane out front...no charge. Awesome staff, great housekeeping staff, and the room had most of the comforts of home...4*!

    10/12/11 | Link | Rating: 4.0
    42. Cliff F.
    The lobby is very nice, rich in history and architecture. The rest of the hotel is dated and semi cheap feeling. In my opinion the category five rating Hilton gives this hotel for awards points is drastically skewed.
    I unfortunately didn't have the pleasure of a great stay for five days on business. My room(#513) had all the amenities one would expect with the higher end Hilton chain hotels but lacked in maintenance. The air conditioner sounded as if you were traveling in a twin prop plane and chug to cool the room at times. The bed and carpeting was worn and looked old. This particular room is cave like, tall windows oddly placed looking directly into a office building and over an alley way with minimum daylight entry. On a plus side my room did have a refrigerator, which comes in very handy while on an extended stay.
    The service end of my stay was for the most part pleasant, just one hiccup on a room service experience. All the staff I encountered were friendly and accommodating.
    The location is centrally located with the Arch being two blocks away and the stadiums being within walking distance. There is a grocer/market up the street a few blocks and plenty of eateries in the surrounding area.

    On my next stay in St. Louis, I will most likely opt for a different chain.

    17/11/13 | Link | Rating: 3.0
    43. Thomas D.
    The east tower elevators are to small and slow.  You can wait upto 10 mins for a ride.  I often just walked up 10 flights of stairs.  Even in off times, the elevators struggle with the cleaning staff using the guest elevators.  

    The rooms feel worn with too many parties.  My door was busted in the lower right corner.  I couldn't tell if it was physical damage or water damage.  

    In the bathroom, the hotel didn't install fan.  It makes it tough for shaving after a shower.  

    It does have a good location but I would recommend only fit people would enjoy the advantages of location and can walk stairs.

    The room automatic heating is twitchy.  The thermostat seems to auto reset to 70 degree, and the windows are not double pane.  The heating fan is off sync and very loud.  The room is a little cold in the winter.

    It might have been a 3 or 4 star hotel, but elevator time and design errors have taken its toll.

    08/03/14 | Link | Rating: 2.0
    44. Erick A.
    Overall the hotel is nice and clean with a great location. I'm writing this review because the elevator situation in the hotel is awful. We waited 10-15 minutes on average each trip we took to our room or to the lobby. It may have had to do with the rooftop bar or the electronic touch elevator system but whatever it is I'll think twice about staying here until it's changed.

    23/03/14 | Link | Rating: 2.0
    45. Fred D.
    A pleasant surprise. Wasn't familiar with St. Louis so took my chances and went with Hilton. Great location 2 blocks from the arch. Rooms and hotel have a historic look but all modern amenities. Staff was great and accommodating to needs. Valet was fast and efficient and while I usually don't like paying for parking at a hotel they were upfront about it and didn't pressure me to go with valet. Room service breakfast was great but ended being pricey -- next time I'd go around the corner to Monty's instead. I was upgraded to a larger room but being on the 3rd floor there was still some street noise. Not a big deal but might bother some. All-in-all I really enjoyed my stay here!

    09/07/12 | Link | Rating: 4.0
    46. Anthony K.
    I stayed here Saturday and they billed me for parking, without my authorization. I had already paid the attendant at the garage when I left the hotel, then saw an additional $19.95 on my credit card. They never even mentioned this or told me they were taking this charge off my card!! Mind you the garage only charged me $11.00. This hotel is scamming people right out of their money. When I called I got transferred 3 times to reservations, I got placed on hold for long periods. Front Desk transferred me to Accounting which didn't answer so I had to leave a voice mail. A couple hours later I told them about the charge, accounting stated that I had no proof that I paid for parking in the garage (even though they don't even own the garage). I then had to request to be transferred to a manager, which also did not answer and I had to leave a voice mail. After finally getting another call back, I spoke with the Manager who simply said he would refund my money and speak with the accounting. After everything I went through he didn't seem to care one bit or say anything else. He did NOT even comment on how the charge was never mentioned and just thrown on the bill, and didn't mention how they overcharge for parking and scam the customers. Completely unsatisfied and will NEVER stay at this Hilton location again. Wasted my entire day playing phone tag.

    If you choose to stay here check with the parking garage for the price and don't let the hotel know you parked in their unless you want to pay double!

    30/06/14 | Link | Rating: 2.0
    47. Chelsea C.
    I honestly can't speak highly enough of this place. I recently coordinated a work training that required about 40 guest rooms and a meeting space large enough to house this many folks for 3 days. We settled on this hotel because they worked with us on getting our AV costs to line up with our budget. I received an upgrade to a nice corner room (no real view, but great room) that was complete with a little dining room table. My bed was incredibly comfortable and the housekeepers kept the room immaculate. My only issue here was the housekeeper on day one didn't restock my shampoo and conditioner, and as a former housekeeper, I think that's a pretty standard thing to do. But when I asked for more conditioner she gave me 3 bottles, so that more than made up for my minor issue.

    The conference room we had was large, with floor to ceiling windows and chandeliers. It was absolutely gorgeous and they set it up exactly to our requirements. All of the staff involved with this conference were so helpful and attentive, they really went above and beyond to make sure this went smoothly. I'd like to specifically point out Chris and Jason as two exceedingly helpful staff members.

    The bar at this place is great, the beer is cheap and the bartenders were attentive. The restaurant in the hotel was pretty mediocre, but I only ate here once so I don't know if it just happened to be an off day or something. I would definitely go back to this hotel and would highly recommend it to anyone looking to host a conference, the staff is amazing and you will not be disappointed.

    PS- the hotel is about a block away from the Arch and if you go to Washington Street you can find a lot of really great restaurants.

    04/08/13 | Link | Rating: 5.0
    48. John B.
    Being Colorado Rockies fans (don't ask me why) we have been on a mission to watch them play in all of the MLB ballparks.  This year our anniversary coincided with a Rockies road trip to St. Louis so we decided to follow along to take in a few games as well as see a few of the sights in and around downtown.  

    I spent quite a bit of time going through online reviews of the downtown hotels and ultimately decided on the Hilton Downtown at the Arch.  Without a doubt that was a great decision.   From the moment we arrived the staff treated us incredibly well, always taking the time to answer our questions about the area restaurant scene as well as the best ways to get around the area.  John at the front desk was especially helpful. even going so far as to send us up a selection of desserts and two small bottles of Prosecco to help us celebrate our wedding anniversary.

    Our room (320) was spacious, spotless and comfortable; I really loved the high ceilings.  We didn't have a view which would have been a bonus but we could walk right out the front door of the hotel to take in the grandeur of the arch.

    Our thanks also go out to the valet staff who helped us out so much with questions about places to eat.  Too bad they couldn't help out with the lethargic Colorado Rockies who seem to have forgotten how to play winning baseball...but I digress.

    Thanks to everyone at the Hilton St. Louis Downtown at the Arch, we really enjoyed our stay thanks to you.

    16/09/14 | Link | Rating: 5.0
    49. Edward M.
    This was a very nice hotel.  Clean, comfortable, courteous staff, great location.  So, why the low rating? Price.  I'm sorry but paying almost $300 for a place to sleep for the night is ridiculous.  Apparently I'm not some jet-setter, travel-savvy, bon vivant.  Just a retiree who wanted to see a hockey game.  If you have such money to throw around, this is a nice place to stay.  Otherwise, it's a lot to spend just for a place to lay your head.

    12/10/14 | Link | Rating: 1.0
    50. Lisa F.
    We really enjoyed this hotel. The staff was very friendly and helpful. The lobby sparkled. The world outside was covered in snow and just murky, but once we walked through the doors, everything was bright and polished. I immediately noticed the large vault doors beyond the reception desk and the bellhop actually told us a little about the building and how it used to be a bank as he took us to our room.

    Our room was spotless and mostly comfortable. The bed was really lumpy. I realize that doesn't matter to everyone, but it bothered me. Once I fell asleep, I was fine, but it was hard to get comfortable. The bathroom was very clean, but I kept finding long black hairs folded into the towels and, even though I wasn't actually worried about the cleanliness of the towels, there was just something about finding a foreign hair on my towel. And it wasn't just one hair or one towel, it was multiple hairs on every bath towel. Maybe I'm weird. Maybe it's not even worth mentioning. I don't know.

    The parking was easy and convenient. It's a little pricey, in my opinion, but I guess that's because we're used to parking for free. We had a key card provided by the hotel that gave us in/out privileges for the length of our stay. The garage was right across the street, so we didn't have to go far. It was a little scary (to me) late at night, but we could've used the valet service and we didn't, so obviously we were willing to take our chances.

    This would have been a five star rating if not for the lumpy bed and stray hairs. That being said, I would absolutely stay here again...and maybe ask for hairless towels.

    05/03/14 | Link | Rating: 4.0
    51. Lucy W.
    Love the old traditional style, especially compared to the sleek modern options nearby with the Hyatt and the Hilton at the Ballpark (though I did love the rooftop bar at the other Hilton)...it was a cheaper option as well.  This old bank building is beautiful, preserving the old safe in the lobby (it's a gift shop, I think) and other features.  

    Rooms are somewhat featureless, other than the high ceilings and old timey style light fixture.  The bathroom I had in my king room was a little on the small side, but suitable.  Modern conveniences like the flatscreen TV and free wifi made it a very comfortable and productive stay.  The elevators, though non-airconditioned and stuffy, were pretty fast- I never had to wait too long for one.  My room was located next to the service elevator though...some extraneous chatter noise from the hotel staff in the hallways were a constant, but luckily, the elevator noise wasn't too bad.  

    Very happy with my stay- it was very convenient to the Gateway Arch park a couple blocks away, to the convention center where I was going for work, area restaurants on Washington Ave, and to the ballpark area (to the other Hilton, with the rooftop bar).  For breakfast & lunch, I went to Monty's Sandwich right next door, and to Starbucks at the Hyatt.  Check-in and check-out was a breeze, and the front desk staff was very accommodating.

    Stay here if you like:
    History, Architecture (converted bank), Convenience to Gateway Arch & Washington Ave, business (free wifi).

    Do not stay here if you like:
    Modern styles, Rooftop bars, pools, Starbucks (none on site, but within walking distance to 2 close by).

    06/08/13 | Link | Rating: 4.0
    52. Cory M.
    Pros:  The location is really nice.  Everything is a short walk away. The staff is really friendly. The rooms are kept well. The lobby in the rooms have a modern look.

    Cons:  parking and breakfast is a little pricey unless you get a package. If you are here on business, you can do about the bare minimum with the Wi-Fi that is here. Don't even think about trying to stream TV shows or movies. You don't even have the option to pay for premium Internet bandwidth.

    09/12/14 | Link | Rating: 3.0
    53. Yelp R.
    No customer service at all. I'm a Hilton guy and this place has no respect for customer care. Definitely not staying here again

    13/03/15 | Link | Rating: 1.0
    54. Ray C.
    Pro's;
    * Nice rooms- comfortable
    * Nice staff , very attentive
    * Great breakfast- free continental and 5 dollar upgrade for full
    * Good location- right downtown
    * We got free drink tickets every day
    * Angel at the front desk(really helpful and positive)- Rae at the bar(fast, attentive, friendly)

    Cons;
    * Loud- Our room was outside the housekeeping closet and they slam the door about 50 times between 8AM-9:30 AM. I even left them a nice note asking them to be more considerate, this just made them slam the door louder.
    * Lobby- We tried to have a meeting in the lobby (on a Wednesday morning we were pretty much the only ones down there) and they had 80's rock on volume 10! My wife asked the manager (guy with a red beard) if he could turn it down just a little and he said "he would see what he could do" - this is code for NO at that hotel. - We had to go after about 25 minutes because we could not hear each other.
    * Our room had a view of an alley - which on Mondays and Wednesday had a garbage truck emptying dumpsters, maybe as many as 10 from 615AM-645 AM. I think we all know what that sounds like.

    All and all the cons outs shine the pros for us at this hotel, so we would probably stay somewhere else next time. They get 3 stars because of the staff.

    09/08/14 | Link | Rating: 3.0
    55. T D.
    Comfy room--close to everything.  Park the car and walk, for sure.
    Sushi
    Pizza
    Steak
    It's all downtown. Ballpark, river front, arch, are just a stroll away.
    This Hilton had a lot of vacancies, but my Gold upgrade was lacking in wow factor (just a corner room--woohoo).  Nice, clean room.  Comfy bed.

    03/07/14 | Link | Rating: 4.0
    56. Kari K.
    My Husband and I chose this hotel for our 1 year anniversary. Saint Louis has always been our romantic getaway and Hilton gave us just that. We stayed over Mardi Gras weekend and never once felt like we were in party town. We arrived Friday evening and was immediately greeted by Mark ( who parked our car valet) and Alex the lovely lady at the desk. We had the Romance package and received a complimentary breakfast and two free drinks at the bar. They made us feel like family coming to stay the weekend!
    When we entered our room, it was NOTHING like what it used to look like. It is a historical bank building with a upscale modern touch. Our room looked brand new. We stayed in the room with a jetted tub and it was fantastic. The water pressure was wonderful and the tub is definitely big enough for two.  There is also a standing shower in there as well.
    Cleaning-wise everything was spotless! We do a lot of traveling and we always inspect our room top to bottom when we arrive and this passed with A ++!
    The room was a good size and  the drawers and a closet for our clothes. We had a side chair and desk where we set up our things. We were also greeted with chocolate covered strawberries and champagne!
    The bed was a queen and very comfortable to sleep on as well.
    We stayed a total of three nights and would absolutely recommend the Hilton downtown to anybody coming to stay. We walked to many restruants/bars etc and its also a 10 minute cab to the Soulard area where the Mardi Gras events happen.
    We never waited for a cab because Mark always made sure, when we were ready, he flagged one down so we weren't standing in the show!
    The only Con that seemed a downside is where this Hiton is downtown and doesn't have good views in there jetted tub rooms. It didn't bother us a bit though because we were out exploring STL anyway!

    The staff continously, throughout the whole weekend, told us happy anniversary, which felt so personal to me.

    Great Job!

    13/03/14 | Link | Rating: 5.0
    57. Danny B.
    Fantastic Hotel in downtown St Louis. We live in St Louis but have tried several of the area hotels for 'date night' out on the town.

    The lights on the desk having built in USB ports was awesome. The TV was alright, the jetted tub in the suite we stayed in was awesome.

    Parking was a little bit of a problem, but was sorted out shortly after arriving.

    This is a great place to stay!

    09/03/14 | Link | Rating: 5.0
    58. Davis J.
    WARNING: This place is swanky.

    Set 1 block form the Arch. Old world construction with a grand entry way. I believe this place used to be a bank? The business center is located inside an Old but HUGE Bank Vault (swanky).

    Valet only, tips are appreciated but everything else is comp'd.

    The views from the rooms are decent (assuming you get one facing waterside).

    08/09/13 | Link | Rating: 4.0
    59. Lupita M.
    Great hotel, nice staff, clean rooms, great local bars in walking distance, but not the safest place in town. If you go sight seeing, go during the day, but always keep your eyes open for shady characters.  

    Stadium is 2 blocks over, so if your headed to the game the is the perfect spot!

    08/10/14 | Link | Rating: 3.0
    60. David M.
    This is a great location if you are visiting St. Louis and don't have a car. It is close to the Metro link, which runs from the airport.  The Arch, Old Capital and baseball park are all within a very easy walk. The lady at the front desk that checked us in (Angel) did a great job. Our room was not ready, however, she took our mobile number and called us when the room was ready. She made arrangements to store our luggage and sent us on our way with good directions. The rooms are a nice size, clean and well decorated with flat screen TV, coffee maker and refrigerator in the room. Ask for a higher level room, and if you are lucky, you will get a room with a view of most of the Arch. After saying all those good things, I must register one major and one minor complaint. The minor issue was the bar tender. We got a drink one night (would have had more),and  the guy acted like it was a tremendous chore to walk down to our end of the bar to take our order. Then he brings my wife a beer without a glass, and doesn't ask if she would like one. He does bring one after she asks. All the while, he is talking to another lady (maybe he was trying to set something up for later), ignoring us. He never comes back to check on us, never asks if we want another drink or anything else. Does not bring a bill, we just leave the money for the drinks and walk away.  Needless to say, the rest of our drinking was done elsewhere.  
    The other issue is that in 2015, it is just expected that you stay connected to you social media, even when you travel.  The WiFi service in the room was absolutely terrible. It would connect for a minute or two and then go out.  Then repeat the same action. Oh, it worked fine the lobby, but in the room, forget about it.  Overall, we enjoyed our stay.

    15/04/15 | Link | Rating: 3.0
    61. David K.
    I haven't been here in years, but they did a nice job remodeling the rooms. I'm not too crazy about the 'modernization' of the lobby is just OK. I kinda like the old vintage look since this was an old bank. The older photos show the lobby. But it's a very nice hotel, everyone has been super friendly and helpful!

    14/07/14 | Link | Rating: 4.0
    62. Aziz G.
    Not to be confused with the much larger Hilton-Ballpark, this hotel has a great downtown location with nicely appointed rooms. The gym is also great.

    07/11/14 | Link | Rating: 4.0
    63. Sheila E.
    Stayed at this hotel last month for a business meeting, and it was a really nice experience.  Room was comfortable, a little small, but I've stayed in much smaller rooms, so it was manageable.  It had the feel of a boutique hotel, which I really liked.. Comfy bed, nice shower, good blow dryer, free wi-fi, and decent meeting room.

    Service was good - the person who checked me in seemed a little preoccupied, but other than that, it was good. The location is really good if you want to stay downtown. Also, they have a small Starbucks in the bar area of the lobby, but if you want a real Starbucks, there's one a few blocks away.

    12/10/14 | Link | Rating: 4.0