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Hilton St. Louis Airport in Saint Louis, MO

Hilton St. Louis Airport in Saint Louis, MO

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Company Info:

Rating: 3.13

Address: 10330 Natural Bridge Rd, Saint Louis, MO, 63134
  • Mon: Open 24 hours
  • Tue: Open 24 hours
  • Wed: Open 24 hours
  • Thu: Open 24 hours
  • Fri: Open 24 hours
  • Sat: Open 24 hours
  • Sun: Open 24 hours

Hotels in Saint Louis, MO

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Comments (72):

1. Paul C.
Our team stayed here during our MRL weekend in St. Louis and we were very pleased. Location, partking and amenities were first-rate, as was the customer service. Staff always said "yes" to everything we asked and never made an issue of it. Our rooms were very comfortable, the breakfast buffet was very good and the prices were reasonable for a hotel of this type.

28/11/10 | Link | Rating: 4.0
2. Lee G.
Price was OK as we have a corporate discount. Hotel needs a good manager. Dishes at breakfast buffet were washed but not clean. Coffee machine in room still had previous guests coffee in it. Room had a vent in the closet that was allowing cold air in.Staff was nice. Decorations were nice. When I come to St. Louis again, I will stay somewhere else.

15/11/10 | Link | Rating: 2.0
3. charley w.
Stay here for the week for business and got special deal at executive floor. The whole place has been renovated, how ever my bathroom toilet didn't flush properly, the room is kinda small with no fridge. However you do get LCD TV, and lobby has Mac with free internet access. There's $10 for internet access daily and parking as well. The room service food is bad, I suggest you go out of hotel if you got an car. Bandanna BBQ is an great place to go just 2 minutes away.  It's next to Hertz car rental which is really convenient .

17/06/10 | Link | Rating: 3.0
4. Elizabeth E.
Terrible. We were placed in a room that was on the ground floor and seemed to have an overall dampness. Not sure if the AC just couldn't handle the heat or if something else was going on. Upon requesting another room, we were moved across the hall. Same thing (not that I expected much different). As nice as the hotel was (beautiful interior, that is - the exterior leaves much to be desired), I was surprised by the service we received from the front desk staff. We left the hotel and stayed elsewhere. If we go back to St. Louis, we'll probably stay closer to downtown. If we MUST stay near the airport, maybe I'll try the Renaissance.

11/08/10 | Link | Rating: 1.0
5. Derek D.
I'll volunteer for a St. Louis trip any time if it means I'm staying at this hotel. The front desk staff here are the epitome of hospitality.  The hotel was recently remodeled. The location is extremely convenient for the airport.

15/09/11 | Link | Rating: 4.0
6. Steve N.
Loved my room. Comfy bed with heavenly pillows. Place is fairly clean and well decorated. Lobby restaurant could use some type of door entry and not just open to the lobby. There was a constant draft coming in. Staff is very friendly and welcoming. Minus a star for expensive and not so great internet.

10/12/10 | Link | Rating: 4.0
7. Brady L.
This hotel was recently renovated and is amazing. The rooms are very comfortable and very very comfortable. The food is great as well. It is one of the nicest Hilton properties I have ever stayed in. The rooms are all decorated with TWA memories and is very charming!

15/01/10 | Link | Rating: 4.0
8. J J.
Nice hotel set up.  Very clean and well organized.  Rooms, as always were great.  Friendly staff but very inefficient bell hops.  Restaurant was pretty good but a limited selection.

06/06/11 | Link | Rating: 4.0
9. Terry D.
Very nice hotel with very helpful and courteous staff.   WiFi free to Diamond members.

16/08/11 | Link | Rating: 4.0
10. Cameron R.
Very nice airport hotel. I wouldn't hesitate to stay here again for future "park and fly" trips.

They have a gated secure parking area in the back for long term parking. They give you a pass if you stay at the hotel for parking in long term.

Shuttle was very quick.

The room was very nice. The bed was top notch, very comfy! nice lcd tv screen, carpet, and pillows! Only thing that I didn't like was the toilet was super loud when you flushed. I like not having a clogged toilet don't get me wrong, but this thing sounded like a jet take off when you flush! kinda made it hard when you don't wanna wake other people in the room or even next door.

02/10/09 | Link | Rating: 4.0
11. Lorilynn R.
Love the renovation.  Was here on a coaching/speaking event.  Love the staff!!  Was here for 5 days and they just make you feel like family!!  From the front desk to the kitchen staff!!!  BRAVO to you all!!!

13/08/11 | Link | Rating: 5.0
12. Roy K.
Great hotel for a pretty good price.
Great workout facility, very nice lobby and lobby bar. Was surprised how good the food was in the restaurant there. Free wifi in the lobby always helps too. Rooms were a little dated feeling, but nice. Staff were all very nice.

21/11/09 | Link | Rating: 4.0
13. Kiran S.
My review will be based on the rooms, food, and service

Hotel includes restaurant, buffet, bar, lounge and pool

Room - pleasant and comfortable. I did not have many issues. The only one being my bathroom flush didn't work well. Besides that everything ran smoothly.

Food - good selection but WAY overpriced. $18 for a breakfast buffet is not reasonable. I only had breakfast and lunch at the buffet and they were both pretty good. Lunch did not have much selection however it was good quality. The menu in the bar and restaurant is the same. I had dinner at the bar and the menu did not have many non-meat selections.

Gym - small gym with most of the essential machines. The pool was indoor and medium size with no jacuzzi.

Service was GREAT. They were very helpful. Whether it was the front desk, room service or the restaurant, they were always willing to assist you!

Overall, I would stay here if I was not planning on being in the hotel for long periods of time and I would not recommend staying here if you are vacationing. The hotel is located in an area where there is not much to do in terms of entertainment. If you want to be in a central location stay at the Hilton at ballpark in downtown.
However, this hotel is a good place for meetings and executive events. It has good rooms for meetings with food and beverages that are restocked often.

20/08/10 | Link | Rating: 3.0
14. Cincy C.
I have come here several times for business.
The service is very friendly and I love that.
However, as I am stuck here working, I have had to order room service a couple of times.  Each time they have forgotten my ice cream... EACH time.  Also, the food is HORRIBLE quality.  How do you mess up a pizza?  The toppings were dried and nasty.  Also ordered the chicken quesedilla and I would swear the chicken was from our large lunch earlier that day only it was much drier.  GROSS. Plus the wait time was an hour.
The facilities are clean, though the conference rooms are freezing.  And the hallways connecting the rooms are HOT, HUMID, and rather stinky.
Housekeeping was hit and miss.  Good on some days and barely acceptable on others.
Hint: If you clean out the coffee machine, please note that I may need the coffee replaced to make more in the morning.  I do not want to have to call down EVERY day to get additional complimentary coffee for the machine provided in the room.

I had trouble getting into the fitness room.  Maybe it was user error, but my keycard would not work.  Gave me a convienent excuse not to work out.

Honestly, I requested my admin to find me a different hotel for my future travels.  There is a Hilton Garden closer to the office anyway.  I will be trying there next week.

11/07/13 | Link | Rating: 2.0
15. T. F.
This is a beautifully decorated Hilton, large plush chairs and vintage photos of the St. Louis airport and plane travel. Gilded floor-length mirrors took my breath away and my room was more than comfortable.

So what happened to all the stars??

Bar: I ate at the bar. Well, kind of. I ordered at the bar and nibbled my food before I got grossed out and left. I ordered a drink, which was way too strong, but I guess a strong drink is better than a weak one.

Next, I ordered some meat skewers and just before they arrived, I hear someone hock a loogie in the kitchen. SERIOUSLY?!?!??!

Needless to say, I thoroughly inspected my food, nibbled the tip and left the whole dish sitting there.

I paid and left the waiter staring at my full cocktail glass and untouched plate of food.

I took away the third star for the expensive parking (~$20) each night!

I am sure there are better hotels in the STL area, I love this city......but I don't want to stay at this hotel ever again.

12/09/10 | Link | Rating: 2.0
16. John H.
Apparently, they sold out last night, so no early check in for me. I think I'm officially done with this Hilton.

I am a Hilton Honors Diamond member. With this status, Hilton hotels will usually go out of their way to accommodate you. Not this one. While most things are pretty standard, I didn't get that next level of service I have grown accustom to.

And my biggest pet peeve is their separate wing. I travel with lots of luggage. It is not easy getting all the way to the rooms on the other wing of the hotel.

3 stars. My experience with this hotel has never been better than just ok.

19/05/11 | Link | Rating: 3.0
17. Michael N.
Q: What happens when a lot of people are trying very hard, but not quite succeeding?
A: A 3 star Yelp review gets written.

I really feel like that sums it up. Pretty much everybody here was trying hard to make this a good experience. Everybody was courteous and polite. But they kept messing up.

Good: Great selection of fresh fruit at breakfast buffet
Bad: Really expensive breakfast buffet ($16 I think?)
Good: Clean, large room. Cleaning staff that go out of their way to make sure your room stays clean.
Bad: Front desk people give different answers at different times, some were smart, some were clueless. They called the worst cab driver of my life.
Good: Punctual, free shuttle every 15 minutes to the airport. Shuttle driver, when asked about what he thinks about the womenfolk of STL, says "Well... They're all lesbians. This here's the lesbian capital of the midwest, probably the country, maybe the world."
Bad: $10/day wifi. Seriously guys? Seriously?!? You mean to tell me that something that Starbucks offers for free after you've bought a couple dollar coffee you'll charge me $10 for after I've rented a hundred dollar room? Thank god for cell phone tethering.
Good: Comfortable bed.
Bad: They charged a dollar for a minute long local phone call.
Good: Location is very close to the airport
Bad: Airport is close to nothing whatsoever.

So yeah - plenty of good and bad. I dunno - I'd stay here again if the price was right. But the nickle and diming needs to stop. And they just need to get their act together in general.

27/06/10 | Link | Rating: 3.0
18. Rob F.
I stayed at this hotel for two weeks for sales training... The staff was very friendly and professional... They were also very helpful in getting us to the local galleria mall on the weekend... The food was not great, but it was decent.  Overall, a good experience.

15/10/12 | Link | Rating: 4.0
19. Jon Q.
This hotel could very easily be a 4.5 star property, if not for a couple of minor issues. First, the rooms are very nicely updated, with excellent beds, LCD TVs and couches. Unfortunately, I had a slow sink leak, which I reported at checkout. The thing that really bothered me, however, was the lack of maid service. I had the DND sign on my door until about Noon on my second day, and upon returning to the room at 5:30 PM, there had been no maid service. No refreshed towels, coffee, etc. A phone call would've been nice if they intended not to provide the service because of the sign on the door, but nothing.

The lounge was nice (Stacy and Lena were excellent waitresses), the meeting rooms were great, and the fitness center was superb, with disinfectant wipes and plenty of water and towels. The front desk staff was just okay; when my room key failed to get me in the fitness center, I was greeted with scrutiny but no apology. Unfortunately, at least for my experience, any one employee can negatively impact a guest's stay.

18/08/11 | Link | Rating: 3.0
20. Kelly C.
Once again I had a great stay at this location. I stayed for the weekend, for a wedding I was attending/planning. Check in was a breeze. I was greeted with a "welcome back". That was a great touch to acknowledge that I am a returning customer! When I got to my room, I had a personalized note from the staff, welcoming me back and provided a phone number to call in case I had any issues....again perfect!!! Along with a couple of meal/drink tickets!!! Once again I love this location. The attention to detail and care taken to acknowledge the customer is great!

07/10/12 | Link | Rating: 5.0
21. Tom O.
The hotel seemed OK, nice lobby and clean appearance. The parking fee of $!0 on your room every night was OK - but really an open lot without security? The room was nice - but a ridiculous fee for wireless internet access even if you are a Hilton Honors member - I have been to many Hiltons that were nice - you are taking down a good name.  Oh, and get a restaurant in that huge lobby - what a waste of space!

10/10/12 | Link | Rating: 1.0
22. Austin D.
This is a pretty nice hotel by St. Louis standards! It's really classy and the lobby, bar, restaurant are all pretty fancy! Especially for the area around the airport

26/11/12 | Link | Rating: 4.0
23. Missy E.
So while at this point I won't  change the rating review - I will certainly give them a second chance. The way the management responded was A+.

23/07/12 | Link | Rating: 2.0
24. Kim P.
Rooms were typical but always stocked with water daily. Eric in the bar is amazing!! Great service with a smile!! Ask the front desk for appetizer and drink coupons upon check-in!!

02/02/13 | Link | Rating: 4.0
25. Aliea M R.
Friendliest, most welcoming staff in recent travel experiences! Clean, smart decor. Will DEFINITELY stay here again - family or business travel.

03/06/12 | Link | Rating: 5.0
26. Brett B.
I am a Hilton Honors member, and wanted to use some accumulated points to stay the night in St Louis, since I was out there for business.  I tried to book my 'rewards' stay at the Hampton Inn, but was forced to settle on the Hilton St Louis Airport.

Upon arrival, I noticed that this hotel was pretty 'state of the art'... for 1978 (or whatever year it was built).

Side Note: I've stayed at Hilton's before, using my rewards points.  Other locations have a specific Hilton Honors desk, to allow members quick check-in, check-out, or issue resolution.

This hotel didn't have the Honors desk, but they did have an Honors kiosk.  Good enough, right?  So I proceeded to use the automated screen to facilitate my check-in.  I made it all the way through, and was waiting for it to encode my room keys, but it must not have been my lucky day.  Instead, I received a printed scrap of paper instructing me to complete my check-in at the registration desk.

I think there might have been a seminar and a large family reunion going on that day, given the amount of people waiting in line at the registration desk.  I gathered up my bags, and tottered to the end of the line with my slip of parchment.

While waiting in line, I struck up a conversation with another Hilton Honors member, relishing our newfound experience with the latest in guest hospitality technology.

I eventually received my room key (#302), and headed to the elevator.  As I made my way down the 3rd floor hallway to my room, (which was all the way at the end, but I really needed the walk) I came across a sizable mess (on the carpet) with disclaimers posted all around (see hotel pictures).

Once I walked into my non-smoking room #302, I ascertained the distinctive aroma of cigarette smoke.  The bouquet became more pungent as I made my way into the bathroom.  I called the front desk and explained my situation, and a very nice associated told me to come back to the front desk for a room change.

With my second set of room keys in hand (#308), I charted a course for the elevator.  Walking down the 3rd floor hallway once more, I spied some Tootsie Roll wrappers strewn about the mess on the carpet.

Note to Self: If you don't want to clean something up, just post several 8 1/2 " x 11" notices in the general vicinity.

This room was much better smelling.  I dropped my bags on the bed and was about to head out to catch a Cardinals game, when I felt an impending force on my nether regions.  I felt it prudent to resolve the situation prior to the 40 minute Metro Link ride.  

That's about the time I was introduced to the Hilton brand 'Tight Squeeze' toilet.  That, my friend, can only be described as one leg constrained by the tub, and the other by the wall.

When I returned to the hotel, after the game, I headed straight to the lounge for a few Hefeweizens.  I ended up ordering the Beef Tenderloin Tapas appetizer, which was delicious, yet not too expensive (around $11).

I headed up to the room and hit the shower which maintained a good amount of water pressure.  The towels were fairly soft.  After adjusting the thermostat, I fell into bed, which I must say was very comfy.

I awoke a little before 9am to housekeeping knocking on my door.  I yelled out something to the effect that checkout time wasn't for another three hours, which seemed to satisfy their aspirations to further whack the door.

I rolled out of bed, flipped on the news, and filled the sink with water so I could shave.  Unbeknown to me, the sink was slowly draining, causing me to momentarily rush the razor blades across my jugular area.  Fortunate for me, I was using the Gillette Fusion 5-blade battery operated razor, which always gives a comfortable close shave.

I headed down to check my bags, so I wouldn't have to lug them around the Anheuser Busch tour.  A very friendly associate tagged and stored my belongings in a secured area.  When I arrived back, I picked up my articles without incident.

Swoop Says: If you don't expect much, and can get the room for $55 or less through Hotwire, I'd consider it a deal.  However, I wouldn't blow 20,000 Hilton Honors points, unless you absolutely can't get into anything else.

~Swoop

12/08/07 | Link | Rating: 3.0
27. Stacey C.
Today I will be checking out of Hilton St. Louis Airport. My stay was okay considering I am leaving for a deployment today. The front desk staff and concierge was top notch. Especially the airport shuttle attendants. Oscar and Tommy went out of their to assist many times. I did have a few issues. Housekeeping almost always came by at early in the morning. I usually was awakened by their loud talking in the hallway before they even got to my door. One day specifically I heard one talk on the phone as she told the person on the line to hold on while she knocked on a door. Granted it is holiday season and a lot of people are usually communicating with families to make arrangements but i don't think the hallway is the appropriate setting for doing that. Also if I called for housekeeping, the housekeeper would not come until maybe 3 hours later. I understand the hotel has had renovations but the housekeeping section maybe a little under par. Other than that my hotel stay was okay. Not the quite the Hilton experience I was going for but it will have to do.

The location was alright considering that the Airport was connected to the public transportation train. That was great. $7 for a day pass and it is well worth it! St. Louis did not have as much sightseeing as I thought it would but it is a great city. Might not comeback but it was nice to say I came.

26/11/12 | Link | Rating: 3.0
28. Steve M.
You know, I love Hilton most of the time.  This particular Hilton just doesn't do it for me.

The parking, being so close to the airport = not cool.  It's free if you're a Diamond, but you have to check in before you can actually park, as it's keyed.  I can understand why, but that is annoying.

Also, as a Diamond, I'm usually used to getting decent room placement/etc.  The last 2 times, near the elevator.  Although you would think that 3 rooms away from the elevator would prevent the elevator noise.  Right?  Negatory.  The first hour I really thought I was hearing something, or that there was a strange construction event happening.  Nope, it was the elevator.

The food here was decent for a big Hilton, but not terrific.  

It feels like they just mailed it in a little bit at this Hilton, knowing they'd get tons of traffic no matter what, as they are RIGHT next to Lambert and they'll capture the business and airline travelers.  

Disappointing.  

At least I still racked up points to eventually use at a kick-ass Hilton, like the one we used in France.  Or Rome.  Fo reals. :)

25/12/11 | Link | Rating: 3.0
29. Ray A.
Very nice renovation from my last visit. I look forward to my next stay. Good Job!

12/05/13 | Link | Rating: 4.0
30. Nyota W.
Great location in terms of airport proximity. Friendly staff. Not exactly comparable to other Hiltons, but it works for those nights when you arrive on a late flight and simply need a bed. It seems as though they also offer a program to rent out parking spots to people as an alternative to airport parking.

24/06/12 | Link | Rating: 3.0
31. R David P.
Easy Location and friendly staff but that's about it

Okay, so we arrived via the rental car agency (see review Alamo St Louis Airport). Pulling in to the parking lot you have to park in the front of the building and go check in before you can park for good which is weird as it takes a room key and $10 overnight to park. In addition getting out of the poled off parking section was difficult. Every day I left I had to make a 3 point turn in order to pick up my elderly family members at the door because the exit is positioned to leave the premise. Check in was smooth and the clerk was nice. For this trip which was a funeral, I booked an executive king which at this hotel is situated on the top floor (9th). The décor of the small lobby seemed pleasant but plain. Located across from the checkout counter is the restaurant which was decorated in a 1970's color and lighting theme and not on purpose I'm afraid, a few seats and the bar area is also dated decor. The bar area does contain a couple of flat screen HDTVs and the area seemed okay but because it is open and not really isolated from the main corridor to the rooms, not very inviting. I was told that the concierge service for the executive rooms is not available for the weekend and I was given 4 soft drink or tea coupons and 4 appetizer coupons which I used in the Constellations restaurant (see review) with my relatives on the last day. This gesture, dollar wise was a great deal but the food, well more on that later. The bar is not staffed or served during the day which seemed odd. Overall, the food served at this hotel seemed just so so. Some of my relatives ate at the all you can eat breakfast buffet for $14.95 and said it was good. I ordered muffins from room service one day which were kind of dry and expensive at $8 so for the money and the overall foodie breakfast thing , I'd say you'd be better off walking or driving a block down to the Golden Pancake  (see review).  As for the room (934), it was nicely decorated and laid out well with the position of the couch, tables and king sized bed. It took me a minute to find the TV remote which was on the bedside table closest to the wall. The picture on the 32" HDTV set was decent but was satellite and kept going in and out for no reason. The bathroom is the same layout as most of the Hiltons I have been in recently with the door opening inward to the tub which makes for close quarters, marble tops and a drop white sink. In my room the faucet was loose on the cold side and took a bit to come on. The shower is a basic one knob turn kind with fine jets or thicker jets as the only settings. Every shower had good hot water and like other Hilton properties they used the new name brand natural soap that I have grown to love. The room does not have a microwave, or a mini fridge and only a small no name coffee maker that seemed to do the trick for my wife but was nothing to brag about. The only Internet service offered was for HHonors members like me, and the service was slow and only wireless.  The real problems arose in the room with sleeping. First you will discover that the curtain is backward with the shears inside so to open the curtain and let some light in you must open the shears and let everyone gaze upon your Adonis. Next up for the darkness factor, the light that pours from the door is just crazy insane. On my 1 to 10 scale with 10 being pitch dark this is like a 5. It's not totally un-sleepable, but really it's a lot of hallway light and a towel in front of it only blocks 3 out of the 4 laser beams! The bed itself is a true king with pillows and duvet matching all Hiltons at this time (white fluffy and feather pillows) however this bed was lumpy and had a divot and my wife and I were forced apart on the edges of the bed in order to not keep rolling into one another. I would expect this in a lower class hotel but not here.  The room was cool, but not cold and I later found out that the weird noise that kept me up all night was a frozen over air conditioner which explains why it said it was 65f all the time when it really didn't feel like it. So overall if you are looking to do a quick an easy stay close to the airport, say you were an airline employee, then sure this is your place but short of that I was not impressed at all.

17/07/12 | Link | Rating: 2.0
32. Linda M.
I only stayed for a few hours, but I thought it was very nice and upscale compared to most hotels in the area. I felt more comfortable here and the rooms were nice and clean. I did get free parking because I stayed barely 24 hours.

15/07/13 | Link | Rating: 4.0
33. Monkey T.
Very nice room...  no fridge, but still, very comfortable room.  King size bed, couch, granite tabletops.  Nice gym with cardio machines, dumbells universal cables, benches and room to stretch.  Beautiful place to remain indoors while humid heat reigns outside.  

Monkey hopes to return early enough to enjoy the bar.

30/06/12 | Link | Rating: 4.0
34. Michelle F.
I love, love, love this hotel!!  Seriously, if I ever come back to STL, I am definitely staying here!!

The staff is SO nice, friendly, and helpful.  Anytime I saw someone they would greet me with a smile and ask what they could do for me--even when there was nothing to do!  They were all so awesome.

For example, my friend and I went down to the "gift shop" to get some milk one evening for the kids to have with dinner.  There were three staff members stocking the area, but I didn't see milk.  I was in the middle of telling my friend that I would just go to the gas station for milk, and my hero, Adriana, asks me what I am looking for.  When I explained what I needed, she went to the back and got us SIX cartons of milk!  FOR FREE.  We were ready to pay gas station prices for them.  I was SO grateful, and I know my son was, too.

The only problem we had was Saturday when we came back from the zoo for our kids to nap.  Housekeeping had just started cleaning the room, and she said she would be back in two hours to finish and that it was no problem because she was there til 6.  Well, she never came back.  So we had to call and ask for towels, and a garbage bag, etc.  But if that's my only issue, I will take it!

I LOVED our stay here, and I know my friend feels the same!

30/08/11 | Link | Rating: 5.0
35. Ashley W.
Rarely do you find an airport hotel worthy of 5 stars-but this one just hits all the right notes!  The staff is friendly, even cleaning staff is socially spot on!  The rooms are consistently nice, clean, fully stocked with amenities.  In 5 years of staying here a few times a year I've never encountered a room that wasn't picture perfect.  Now that's consistency!  The bar/restaurant area is modern with a classy yet comfortable feel.  Our server last night, Eric, was outstanding and saved one of our folks from getting a lap full of wine.  The gym has just about everything you need; free weights, standard assortment of cardio equipment, strength training station and medicine balls.  Plus, it's just spacious enough to have your own space without feeling claustrophobic.  5 years and going strong, a great hotel pick here in STL!

26/09/12 | Link | Rating: 5.0
36. Stephen H.
The hotel would have easily had 4 stars had there not been ants in my room, crawling all over my lamp.  The front desk gave me a Starbucks gift card on my way out when I pointed it out in the morning (I had to deal with the ants myself the night before - too tired/too late to call housekeeping to do something I could have done myself).  I have a feeling, from how well-run the rest of the hotel was, that this was a fluke...but a fluke nevertheless.

The lobby is absolutely lovely and beautiful, and was part of the George Clooney "Up in the Air" movie.

This was one of the places I stayed when I first visited St. Louis.  It's got a convenient shuttle to the airport that departs whenever you want it to and at a regular time during rush times.

03/08/11 | Link | Rating: 3.0
37. Mopsie B.
The front desk staff-- and in fact, all staff-- are very, very nice and helpful and hospitable. The rooms are okay- a little dated but also a little unclean. The bathroom had a lot of hairs that weren't mine and dust all over the floor. The bathtub and bathroom door were dingy. However, the Phillip Thomas Roth bath products were great. The main problem I had with this hotel is that I just could not get a good night's sleep- there is so much weird noise. The first room I had exposed me to some kind of blower that sounded like a lawn mower starting up every eight minutes or so. I also could hear the person next door snoring! There is no sound proofing at all. In the room I switched to, there seemed to be people taking showers pretty much all night long and slamming doors. There just is no insulation from noise, which sucks when you have to go to meetings after no sleep. I appreciate the shuttle to the airport and other nearby areas and it is very close to the airport. But that's about it. It's not near downtown at all and the restaurant menu is really not very vegetarian-friendly. I will say that the pool is nice and open till 11. I don't know what they can do about the noise at night but that is definitely my biggest problem with this hotel.

08/04/14 | Link | Rating: 2.0
38. Anonymous K.
Good location but ridiculously thin walls in the room. you can here what your next door guests talk on the phone. And parking is not free. Not recommend this hotel. Go somewhere else.

29/06/14 | Link | Rating: 2.0
39. Eric H.
I was upgraded to the executive level.

Breakfast is served on the executive level, for the executive level, in the executive lounge. I got free WiFi with my room, and free parking. Minus a star for jenky iron and ironing board. The rooms are a very nice size, the bed is very comfortable, the gym is well stocked with elipticals and treadmills, the lobby has a bar and a restaurant, and the staff is very nice and helpful.

All in all I recommend this place to travelers who find themselves in need of a little R&R.

11/08/10 | Link | Rating: 4.0
40. Lisa C.
Lots of things wrong here, but exceptionally friendly staff to help you get through it.

27/08/14 | Link | Rating: 1.0
41. Gigi C.
The overall hotel is nice.  However, don't waste your time eating in the bar area.  The service was great.  Mandie our waitress too very good care of everyone.  Now the food... Hmm the best thing was the raviolis & shrimp cocktail in the starters menu.  The  white turkey chili was more like soup than chili and the ahi tuna had zero flavor but lots of sesame seeds.  I needed up going to bed hungry.  At least the wine was good.

09/12/13 | Link | Rating: 2.0
42. Brad H.
Not a great experience, but the service pulled it together enough that I won't give it two stars.

Checked in last Sunday night (Easter night) around Midnight.  They took me to my room which was large and exactly what one would expect from the Hilton...one problem: the room was REALLY warm and humid and adjusting the AC did not quickly remedy the situation.  UGH.  It's not 12:30 and I call down.  They say they'll move me up to an executive suite.

Security comes quickly enough to take me to my new room.  It is a bit bigger (like I care I just gotta get some shut eye before checking out early in the morning), but same problem.  I set the temp to 65 (lowest it'll go) nothing seems to happen and minutes later the thermostat auto-adjusts up to 67 and stays there.  It was about 74-76 in my room and humid (not 67), so I slept on the covers.  The television would get stuck on a single channel and not move at worst, and in the morning when I was awake enough to notice, every channel kept skipping as if I was streaming.

Went to breakfast.  Not amazing buffet for $17 but they did have LOTS of options despite the mediocre quality.

I checked out and mentioned the TV and air and she comped my breakfast to her credit and honestly admitted that they were having some problems with temperature control (I hate it when they "comp" you but treat you incredulously as if you were the first person EVER to complain about ________, so some credit is due there).

The people were really friendly overall.

03/04/13 | Link | Rating: 3.0
43. John P.
I was looking forward to flaking out with some beers and bar food after a rough series of meetings. The hotel front clerk asked me three times about aspects of my check in after I had already told her, obvisouly paying NO attention. The bar was fully loaded due to construction in the dining room, no seating. Went to the Waffle House down the road, and it was pretty good! The place is seedy and beat. No iron int eh closet despite there being an ironing board. No foldy thing that holds your suitcase. And this is a full service hotel? It will be a LONG time before I pay a premium to stay in a "full service" hotel. Lousy performance, Hilton. Had to pay for parking and Wi Fi to add to the insult. Next time, Hampton or anywhere else.

07/10/14 | Link | Rating: 1.0
44. Jenny R.
I am very impressed by this hotel. The hotel doesn't look all that great from the outside, but the inside is actually very attractive. Decor is right on point. Everyone... And I mean everyone was so friendly.
We also got a discount for being military. Our parking and breakfast were free.
Ugh, I want to rate this 5 stars, but our linens had some dirty stains, my glass cup at breakfast was cracked. The silver wear didn't look like it was cleaned very well.  But overall, I would recommend this place.

02/07/13 | Link | Rating: 4.0
45. Hang T.
This hotel is pretty nice for the price I paid. I think it was only 50 bucks a night. I loved the beautiful rose decor behind the front desk. The beds were nice and clean and so was the bathroom.

What I didn't like was the service I got. I came during a night when they had canceled a flight and had to accommodate those passengers. The lines was insanely long with people all over the place. There were only two people in the front to help out three shuttles worth of people. Also, they only had two luggage carts available and it's not like those guests are going to return the carts right away. I was annoyed. I had a lot of luggage that I didn't want to carry to my room. There were no bellhops to be found either.

One thing I also don't like is when hotels have rooms on the first floor. I don't know why that bugs me, but it does. The layout of the hotel was a little confusing and we went down the wrong path to our room. At least we didn't have to carry our luggage a far distance I suppose.

21/07/11 | Link | Rating: 3.0
46. Michele G.
Hotel was great. The restaurant has to be one of the worst hotel restaurants ever. Food was always cold and tasteless.

15/12/13 | Link | Rating: 3.0
47. Ingrid B.
For a hotel next to the airport, it's fine. A bit dates but comfortable. Ask for a tower room. They are more comfortable. Staff is very helpful. Business center, 24 hour fitness center. Good enough for one night.

16/04/14 | Link | Rating: 3.0
48. Victoria F.
While the title Hilton usually inspires a certain level of class and quality, this one does NOT live up to those standards. The lobby is beautiful but once you go past that area, the ceiling tiles are covered in water stains, the furniture is showing it's wear, and the wall paper is even bubbling and falling off in sections. The staff is very friendly but can't erase the stains in the bath tub or the missing knob on the closet...

13/01/14 | Link | Rating: 2.0
49. Justin E.
Located directly across from the airport. The area around the airport isn't the best and I stayed here for entire week and the highlight of my day was giving people directions to turn left at the Hustler store. Really a 3  1/2 star review because the Staff is friendly and lobby restaurant/bar is awesome. Carpet looks light my grandfather laid it down. The pool should be reclassified as  a wading pool and they need a hot tub.  For business this place is perfect. For pleasure I would stay downtown.

04/08/13 | Link | Rating: 3.0
50. Yesi E.
Amazing staff (Ashley) took care of my colleague and myself after understanding our situation missing our United Airline flight to San Francisco Airport. They honestly took better care of us than the airline. Thank you.

18/04/14 | Link | Rating: 5.0
51. Randy M.
Nice staff. $10 a day to park in their lot. Insane. Go elsewhere  until they become sane.  I would never charge my store customers to park.   $10 per device per day wifi. Insane.  Elevators...  Still free.

22/06/14 | Link | Rating: 2.0
52. Michael H.
I love this hotel.  It's a older full service Hilton across the street from the airport.  This was the Hilton filmed in the movie "Up in the Air".

They got rid of their hot tub a couple years ago, so no hot tub.  They have an ok pool and a great fitness center.
The bar area has a nice ambiance but service is usually difficult.  The bar is best place for service.  You could sit in the restaurant area but its always dead, not sure why.
The rooms are nice and clean and very new looking.  I stay here all the time.  There is plenty of space for many types of meeting from very large to very small.

22/08/13 | Link | Rating: 4.0
53. Jonathan C.
Just not as nice as the decor suggests.  Staff, especially Andy at the front desk, go out of their way to make me feel welcome.  However the pool was closed, no hot tub, and the decor is kind of fake-high end.  The Hampton Inn I stayed in in Columbia for far less per night had
1.  Hot tub
2. Nicer rooms
3. Free breakfast
4. Free fresh baked cookies on arrival
5. Pool that was open and working

Literally the ONLY thing they have going for them is proximity to the airport, and there are like four hotels in that immediate vicinity.

Note:  the things that made the visit special are the personal touch of the employees, such as Andy.  I wish the infrestructure of the hotel were 3/4 as impressive as the commitment of the employees to making my stay pleasant.  Sorry I can't give a better review--but don't hold that against the staff.

05/01/14 | Link | Rating: 2.0
54. Wendy T.
The location and room decor are the two positive things I can mention; however, what you really must know are the negatives. It is obviously an older hotel that has had some renovation, but not enough. To start, it has a strange, almost musty odor in the halls and elevator. The room doors are old, probably original, which means they are lightweight. They don't close automatically, so you must remember to pull them shut. They are also thin, so you hear the hall noise. The area of the bath with toilet and shower was very tiny, and the door would not close because the lights hung too low. So no privacy. Speaking of privacy, our neighbors on the other side of the wall were probably unaware of their lack of privacy. Otherwise, they might have kept the sounds of their fornicating to a minimum.

30/08/14 | Link | Rating: 2.0
55. Brian N.
Great hotel, nice room, easy parking.  However, stay away from the restaurant!   Medium = rare, water optional, and waitstaff preps the table for the next customer while you're still sitting there.  Very odd...

Great front desk staff, courteous concierge and security staff.

08/04/14 | Link | Rating: 4.0
56. Jill K.
This is a classic, old-school airport hotel. I dig it. The front desk staff members were really friendly and helpful, and even let me borrow an umbrella when the skies looked threatening. The rooms are smaller, but that's what older hotels are known for... remember, this thing was built before every weenie felt entitled to a McMansion.  With that, the bathrooms are microscopic. I'm a scrawny, short little thing, and even I had a tough time navigating the bathroom door versus the toilet. A few mystery-hairs in the sink, but nothing to get wooged out about. Shower was blessedly pube-free, and the bathroom fan is nice and enthusiastic.

If I could make this a 4.5-star review, I would. My only gripe is that I'm having a hard time getting comfy, temperature-wise. It's 90 degrees and humid out, and my room is 70 degrees and sticky. I feel like I'm sticking to everything. I don't know if this is even something the hotel can control or what. Bring baby powder to St. Louis in the summer is what I'm saying.

Not a fan of having to pay for parking and wifi, but my corporate rate covers it so luckily it didn't impact me. YMMV.

02/06/14 | Link | Rating: 4.0
57. Joe H.
We reserved a room with two beds, so I was a bit stunned that this Hilton did not hold my reservation as one would assume is customary. The room we received was nice, but no surprises at check-in is preferable. There is a charge for parking at Hilton St. Louis Airport. Also, a hot breafast is served at 6 a.m. and the lobby bar remains open until 1 a.m. + room service is available until 11:00 p.m.

28/06/14 | Link | Rating: 3.0
58. Davis J.
This Hilton is located across the street from the airport. Sometimes convenient to stay at if you have an early flight out in the morning.

Few things:
This place is REALLY BIG.
The parking is not free.
The front desk staff that I met were the most pretentious and snooty people I have ever met.

I still prefer staying DT St Louis.

14/11/13 | Link | Rating: 3.0
59. Mikee R.
This location is close and convenient to the airport and Hertz.
The room felt clean so that is a plus.
However, they could use some refreshing.

30/08/14 | Link | Rating: 5.0
60. Rick A.
stayed three days at this property and the room was very good except for one problem. The bathroom sink stopper was disconnected so I could not drain the sink. I reported it every day I was there and it was never fixed. Other than that, the room was very comfortable and nicely appointed.

There were numerous outlets for charging my various outlets in the room. I had no problem hooking up my phone, iPad, computer and Nook at the same time.

The staff is exceptionally friendly and courteous. Everyone I encountered greeted me and exchanged pleasantries.

Even with the sink problem, I would return to this hotel for my next trip.

03/08/14 | Link | Rating: 4.0
61. H B.
Pros:
Near airport
Thermostats seemed to work
The gym had adequate equipment

Cons:
Dirty
Old
Charged 10 dollars for basic wifi,16 (plus tax and tip) for continental breakfast buffet
Dinner restaurant was bland

Staff was ok.  Not great. The shuttle driver was very nice.

Would not return.

12/02/15 | Link | Rating: 2.0
62. Jacob W.
Won't be staying here again, at 1 am our neighbors down the hall started arguing in the hallway. An hour later after many calls to the front desk they were still at it, The hotel has a security guard whom could have taken care of it, but they called the police instead. The staff was friendly but never once apologized for the 1am wake up call.

Also if you're charging your guest $12 for breakfast, I shouldn't have to cook my own waffle.

16/11/14 | Link | Rating: 2.0
63. Tia D.
This is a great location for a hotel, as it is extremely close to the airport. The staff is friendly and helpful, but this is not my favorite hotel.

The bathrooms are some of the smallest I have ever seen. There isn't even really a small shelf to put a towel or clothes on when you are showering. The room seems quite roomy for how small the bathrooms are, which appeared odd.

When we got to our room, the temperature was 64 degrees. It was so cold. We tried to turn the thermostat up. We even turned it up as high as it goes, but there was still no change in temperature. We went down to the front desk, and we were told the entire tower was controlled by one central control. She said she would get someone to turn it up within a half an hour. It did warm up -- to 66 degrees. Still not warm enough for us. We dealt with it because it was just one night but more time here would have been miserable.

The pool is great. It's incredibly warm, so we spent some time with our feet in that.

The hotel does seem dated, but you can tell there have been updates.

16/02/15 | Link | Rating: 2.0
64. Sean R.
I liked staying at this full service Hilton near the St. Louis Airport. Staff was very courteous and the the establishment was clean with some good amenities. The distance to the Airport will bring me back to this hotel during my next visit to St. Louis area. Hotel has a complimentary shuttle to the Airport which takes less than 3 minutes.

25/07/14 | Link | Rating: 3.0
65. Ryan T.
We recently had a 6am flight home from Saint Louis, so decided to stay at the Hilton St. Louis Airport.  

Pros - super close to the airport (5 minutes - only because I hit a red light), comfortable beds, and good service.

Cons - run down, broken, and even gross rooms.   I'm a loyal Hilton member, and choose them due to the generally consistent standards that I've come to appreciate and enjoy over the years.

The staff was a pleasure to work with, and when I truthfully responded to my how my stay was, they generally seemed sorry for the disappointment, and offered to remove my parking charges and provide me a large amount of HHonors points.   Of course, this was after they mistakenly added almost $40 in internet charges.

I doubt we'll be back, but if you just need a place to crash briefly overnight that's quick to the airport.... I guess it's okay.

15/06/14 | Link | Rating: 2.0
66. Drew P.
Great prices. 55.00 bucks when the travel lodge down the road is run down and running same with additional cost per person.  The room was serviced every day and the staff was very polite. Really comfy beds. This is. pretty solid hotel.  Decor is St. Louis airport pictures very cool

30/09/14 | Link | Rating: 4.0
67. Saul M.
Paper thin walls.  Not a good hotel if you plan on using the room as an on the road office.  I could hear my neighbor's entire 2 hour conversation on the phone with his wife while I was trying to work.  Then I could hear him coughing and sneezing all night.  I won't be staying here again because of this.  Otherwise, the staff are very friendly and the hotel is clean.  Free shuttle from airport and back makes for convenient low cost transport.

17/03/15 | Link | Rating: 1.0
68. Dash E.
The Hilton is back! I am so pleased with the updated rooms, exceptional service and the food. I decided to come back after a many year boycott and they have won me back. Excellent hotel. I am back!

20/01/15 | Link | Rating: 5.0
69. Thom R.
They actively block personal WiFi hotspots!

Didn't believe it at first but tested it several times over my week long stay. Of course the for-a-fee wifi worked great throughout the facility! Disappointing!

My room was clean and looked to be updated recently (new tile in bathroom, etc). The doorframe was not square so there was a huge gap under one side of the door.

Breakfast, lots of variety on the buffet and none of it was remarkable, very bland and unexciting for $15.

Staff was courteous and helpful and the proximity to the airport is awesome and it doesn't make up for the other shortcomings. In spite of many upcoming trips to St Louis, I wont stay here again.

27/02/15 | Link | Rating: 2.0
70. james m.
Food is really bad.  The pork belly was cold, not warn but cold.  Their idea of pizza is tomato sauce over a tortilla.  It's a wrap by morning and pizza by lunch and dinner.  

I'm starving so I ate it.  I finished and pulled out my credit card and placed it on the corner of the table.  Nothing in the past 15 minutes.  

It's a Friday night.  It's not busy here.  Two waiters, a bus boy that walks around with good asking tables if it's for them and a manager.

27/02/15 | Link | Rating: 2.0
71. Sean K.
I travel a lot, I'm a gold member with Hilton and they have had my loyalty since 2005.  I'm currently in the hotel as I write this review.  Long story short, I moved rooms on the first night because I was at the end of the hall and I couldn't grab the wifi signal.  Room change was prompt, no complaints.  Now comes the next issue, I was constantly cold in the room.  Its march 18th, its 45 degree in St. Louis, heat should be provided during this time of year.  On the 16th, after days of freezing my tail off at night, I call about the heat, which had been running at the highest setting since the 12th.  Room never got about 67 degrees.  Was I dying, no, but at 67 degree in my pajamas I was cold.  I even brought my shakeweight to keep warm.  Anyhoo, the front desk told me they would send engineering.  6 hours later...nobody came.  I walk to the front desk and the clerk says "yeah the heater was just repaired, they said maybe a few hours and it would be back up".  Comfortable with that answer, I go back to my room.  On the 17th, it was even colder, I call the front desk and the girl has no clue what Im talking about, says the heat never went out.  She says she can send engineering.  I ask to talk to the manager, who confers that the heat was never out, BUT mentions that the first floor rooms don't have working heaters, that the air stays the same ambient temp as the entire first floor,  WHAT THE HECK???  why the lies and story.  I'm pretty upset at this point, but don't really have a temper so I calmly ask the manager for my options.  He offers to move me rooms (which 29 hours b4 checkout.... doenst make the wrong right.  He then send a very very small space heater.  It does nothing except warm your feet.  In the morning, I receive a handwritten note from the manager, gifting me 5000 Hilton points.  Thanks, but 5k points isn't even enough to buy breakfast, let alone book a free night.  Speaking of breakfast, the dining room is right by the front entrance, this hotel might as well serve as a glacier bar, because the entire facility, and room are COLD.  The dining area is so cold!!!  The server, bless her heart (I wont list her name) kept taking things away from me.  She takes away the pot of coffee after I pour a cup, she takes away the ketchup after I leave to get another plate.  You have to ask for water, have to ask for condiments (they aren't anywhere to be found)  Leave for the restroom and she clears the whole table).... strange...strange...service.  Also, perhaps THE WORST WIFI I HAVE EVER SEEN IN MY LIFE.  Hilton STILL charges for WIFI, and it will ask you to log back in or purchase a plan every 2-5 hours.  Insane annoying.  Good luck trying to download anything large. All in all, not just the worst Hilton experience, but the worst hotel I have ever stayed in... and I stay in hotels 180-220 days out of each calendar year.  If you must stay at this hotel:

1. request a room in a tower floor so you have heat during the winter.
2. Wear a jacket when you dine in the restaurant in the winter.
3.  think about the clever ways to spend 5000 Hilton points :)
4.  Don't plan on using WIFI for more than a few hours.

18/03/15 | Link | Rating: 1.0
72. Nicole R.
I was super nervous to stay somewhere I had never been and alone but I picked the right hotel ! The front desk was amazing after taking a shuttle 2 hours from ft leonard wood they checked me in early . My room was clean and the perfect temperature. I ordered room service for lunch and it was fast and delicious .then later ordered dinner which was amazing . And the employees are so friendly ! I would definitley stay here again !

20/03/15 | Link | Rating: 5.0