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Hilton St. Louis at the Ballpark in Saint Louis, MO

Hilton St. Louis at the Ballpark in Saint Louis, MO

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Company Info:

Rating: 2.96

Address: 1 S Broadway, Saint Louis, MO, 63102
  • Mon: Open 24 hours
  • Tue: Open 24 hours
  • Wed: Open 24 hours
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  • Fri: Open 24 hours
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  • Sun: Open 24 hours

Hotels in Saint Louis, MO



Comments (142):

1. D l.
If you enjoy being awakened by the sound of your neighbor peeing, then this is the place for you. I just spent one night there and was awakened twice by the sound of people peeing... I knew we should have asked for another room when we got there after being able to hear our neighbors talking like they were in the same room. But we figured, we'll be out pretty late, they'll probably settle down by tonight... which they did. But, I swear this hotel must have been made with cardboard.  Also, the bathroom was soooo small, the door hit the toilet so you couldn't open it all the way. And the bathroom didn't have a fan... which is a problem when someone takes a shower and you're in a hurry to get ready. I would not recommend this hotel.

21/01/07 | Link | Rating: 1.0
2. Tony G.
Very nice Hilton in a great location.  A bit pricey for the St. Louis market, but you can't beat the location.  Walking distance to almost everything I wanted to do.  Nice, clean rooms.  Friendly staff.  I'd stay there again, especially if I could get some sort of discount or promotional rate.

21/09/07 | Link | Rating: 4.0
3. Rod K.
Rooms are adequate but not up to the standards of a Hilton. A bit worn and threadbare. Could be cleaner.  Don't count on the Internet.  Neither wired or wireless would work. Front desk staff was fantastic.

23/03/11 | Link | Rating: 2.0
4. Diana D.
We stayed in the west tower at the hilton at the ballpark in July and wanted to catch the Cardinals game from our ballpark view room.  Well, the view from our room was pretty lame since we could only see 1st and 2nd base and the outfield.  The view is not what it once was of old Busch stadium where you had a head on view of homeplate and it felt like you were watching from the bleachers.  The new positioning of the field leaves much to be desired.  Our city view room was just that....i thought maybe we would get a glimpse of the Arch but it was not meant to be...you get what you pay for.  The rooftop bar that was supposed to be completed by July still was not completed, which was disappointing.  I am a Hilton gold member, but if i wasn't, i would feel nickel and dimed at this hotel, because you have to pay for internet and $15 for breakfast.  There is a starbucks in the lobby, which is a plus! All in all, a comfortable stay but nothing to write home about.

14/07/11 | Link | Rating: 3.0
5. Lucy M.
Nice rooms, delicious breakfast, very friendly staff. Highly recommended!

11/03/12 | Link | Rating: 5.0
6. J M.
I stayed here from 3/18 - 3/21.  Without belaboring the point, I was checked into a room with a beautiful view of the ballpark, a bloody/poopy robe and moldy food (sushi, leftovers, coffee) in the refrigerator.  Upon reporting this, I was promptly offered a move.  After visiting 3 different rooms that were either unavailable or occupied, I received a room that had very little in the way of amenities: 1 shampoo, no conditioner, no hand soap and no robe.  When I finally got this new room, I was relieved to be in a clean space.  The manager of the hotel (very nice) asked if there was anything he could do -- I explained that some sort of a credit or certificate for a future stay would be nice -- no such luck.  When I went to check out, I realized I had left something in the original room.  They said it hadn't been cleaned, but when I went up, my item was there and the room was reset -- bloody/poopy robe back on the hanger and moldy food still in the fridge.  While the hotel claimed it wasn't clean, I can't imagine any reason this robe would be hung up again...other than the room being reset.  to add insult to injury, when I went to get in the elevator to leave, I ended up having to wait 25 minutes to catch the elevator and in an effort to not miss my shuttle, I ended up lugging my luggage down three flights of stairs to the lobby.  *Sigh, can't think of a reason I would stay here again.

26/03/13 | Link | Rating: 1.0
7. Kelly J.
The only reasonthis hotel gets one star is because of the view. We came to go to a few cardinals games and so the view of the stadium was great. Other than that......... Our room was on the small size and smelled like mildew. We had to take the stairs every time ( 12 floors up and down) because even after waiting 20 min no elevator. The bed was very uncomfortable and the bathroom had two towels on the ground when we arrived and a few left over xl hangers on the floor of the room. The hallway to our room had broken glass on the carpet that even after a phone call to the front desk stayed there the remainder of our stay. Lol I haven't stayed in a Hilton for so many years. Now I remember why. let me continue!  This is the worst hotel I have ever stayed in!

15/06/10 | Link | Rating: 1.0
8. Christiana S.
We visited St. Louis to attend a Cardinals game, so we really couldn't have picked a better location (especially since we flew down and were car-less for the weekend).  Our room had an awesome view of the stadium, and I believe it was recently renovated so all of the furniture and decor was pretty new.  And unlike D I., we were not awakened by anyone peeing.

Also, the staff was extremely helpful and friendly.

My big complaint about this place is the elevators.  I understand that the hotel was full since it was Labor Day weekend, but having to wait for an elevator every single time I wanted or needed to get back up to my room is not how I wanted to spend my precious vacation time.  3 tiny elevators for 25 floors is not enough.

Also, the pool at this hotel is tiny as well.  Seriously, it's only twice the size of the hot tub.  (This made it basically impossible for us to avoid the poorly-supervised children that seem to flock to hotel pools.)

I would maybe stay here again, but probably not on a busy weekend.

04/09/07 | Link | Rating: 3.0
9. Barack O.
Great choice especially if you're on business. Warm service, nice rooms, and a smack-in-the-middle-of-downtown location.

14/09/10 | Link | Rating: 5.0
10. Michelle S.
My daughter and I drove down to this hotel from WI on Friday, Feb. 18th. We had a great time as it had a lot in the hotel to offer. The most important quality it had however, was excellent staff and service!!! I would have given it 5 stars except that the elevators sometimes seemed to groan from too much usage during the day. Maybe they need to be serviced. We had to leave early because there was a Winter Storm on the way back to WI. We had the most pleasant and calm lady, Tier, who assisted us. She was truly wonderful! as was all the staff at this hotel. Rooms were nice and comfortable as well. Great views and location! Would highly recommend to anyone!

22/04/11 | Link | Rating: 4.0
11. Meghan B.
Fine hotel.  Very chic inside with friendly bar staff and plenty of places to relax.  Great conference and meeting spaces.  Clean rooms, and got a decent rate.

Some tips:
1.  The elevator situation really is ridiculous.  We stayed on the 7th floor and took the stairs several times.
2.  Free wi-fi in the lobby only, but we easily picked up the Drury Hotel internet from across the street.
3.  Parking is down the block, toward the ballpark.  (We circled the hotel several times thinking it was attached.)
4.  Do NOT, no matter how hungry, order the IMO's pizza advertised in the room.  Don't, don't do it.

30/03/08 | Link | Rating: 4.0
12. John B.
I have stayed at this Hilton a couple of times and was always treated very well.  Love it!

22/04/11 | Link | Rating: 5.0
13. Silvio D.
Such an odd hotel.  The lobby looks brand new and the staff is polite and helpful, but the rooms are just ok.  Despite being on a non-smoking floor, my friends and I got stuck in 2 rooms that both smelled like someone smoked a pack of cigarettes in them.  The rooms were clean, but small and not nearly as new or nice as the look of the lobby.  The beds were super-comfortable, so that was a plus.

The location is great and the price can't be beat ($150/night for a double with all the taxes), but I think the Westin and Hyatt looked nicer.

09/06/09 | Link | Rating: 3.0
14. Kristin S.
I was very wary about staying here based on all the negative reviews but luckily our stay was not so bad. It is true that they never came to clean our room but we did have a 'do not disturb' sign up for a while (still they probably should have cleaned it).  The rumors about the elevator are half true. It's quite slow and would be very obnoxious during a ball game. Since I read all the negative reviews, it wasn't as bad as I expected. The gym and the pool were nice. Our sheets were suspiciously stained and slightly dirty which is majorly gross. This hotel had a sort of reasonable rate and was near a wedding we were attending which is why we gave it a shot.

20/07/11 | Link | Rating: 2.0
15. Kay J.
I booked a room on the Executive Floor for the Thanksgiving weekend. An early morning (before check in) call to the concierge got a great recommendation for breakfast. After a day at The Arch, we were so ready for a drink in the Executive Lounge. Upon arrival, the Diamond (I'm a member) level check in was backed up and there was only other desk clerk who was on a personal phone call and then left.

Our next disappointment was to hear that there was no concierge on duty for the rest of the weekend and the Executive Lounge was closed. Not an auspicious beginning.

We told the concierge that we were casual diners and asked for a dinner suggestion. He sent us to Giovanni's - an expensive cab ride ($50 round trip) and very upscale. While the food was excellent, I think there must have been other choices for less than $200. He obviously had his interests in mind rather than ours.

Hilton makes a fuss about their 'green' attitude but the bathroom in our room, while nice, was tiny and didn't have a towel bar to hang/reuse our towels. It is well appointed but there is very little room for anything on the counters.

Okay, all of the bitching out of the way, our 3 night stay turned into 5.  I suspect some of my complaints were just that St. Louis ain't Chicago and I was being a snotty bitch.

Our room had an incredible view of the Old Courthouse and The Arch. It was medium in size and had plenty of drawer space. The closet was small. The West Tower is a bit of a walk to the lobby but the view made it well worth it.  

Breakfast was okay - nothing special for $35 plus. The coffee was excellent and the service terrific.  We did eat in the executive lounge the last day.  The menu was limited but it was entertaining to watch the suit-and-tie crowd.

The bartenders were friendly and drinks were reasonable.

Other than the concierge, the staff was warm and unpretentious. There were some housekeeping glitches but they had do to with us adding a night at a time and did not occur during our original three night stay.

I would have loved to self park but my husband insisted on valeting at $24 a day. There is a $5 lot across the street outside the West Entrance door. The valet service was excellent. I would call for the car before leaving the room and it was at the door every single time.  Still, I HATE paying a bunch of $$$ to park.  I mean, the differnce of $19 a day is like, three beers!

There are lots of packages available and you do have to keep checking back. We started out with a rate of $119 per night but found a package Buy Two, Get One. The other nights were at $99. The location is excellent.

30/11/09 | Link | Rating: 3.0
16. Courtney A.
Horrible!!! I mean for the price we should of at least had a clean bathroom. Our tub was filthy and when they did clean it the drain backed up and we had a nice stagnate pool of. Dirty water. The room was clean and the bed were comfortable but would not stay ever again

11/01/11 | Link | Rating: 2.0
17. Aaron S.
Wow, where to start!? We booked the Hilton St. Louis at the Ballpark for our wedding guests and our stay was below par. For a 4-star hotel, the service was absolutely horrible.

On my wedding day I was showering and found that I was standing in 6 inches of water. When I got out of the shower and started to get ready I smelled sewage. When I went back to the bathroom to inspect the smell I found that sewage backed up into the tub and left the room smelling horrible. The "engineer" came up to fix the problem and when I returned from my wedding the sewage was backed up into the tub again and the smell was back. Yuck!

The front desk put a hold on our card for over $450 without my approval. When I asked the service manager to correct the problem they informed me it would take 3-5 business days to return the "hold" to our account. I dealt with the problem for over 2 hours on my wedding day and another hour the day after.

Fortunately for us, half of our guests stayed at other hotels in the area or I'm afraid they would have been subjected to the same horrible service. We had several complaints from our other wedding guests about the snooty employees working here. The one saving grace was one of the bellmen, Ken. He was a great person and you could tell he loved his job. he stayed with us the entire time we were rearranging our cars to make sure all of our gifts fit into our vehicles.

For the price and 4-star rating, I would stay far away from Hilton St. Louis at the Ballpark. If you're staying here for your wedding you will be treated like a regular guest. (A lot of other 4-star hotels treat the bride and groom very well)

The rooms were nice and the views were great but that's about it!

14/06/11 | Link | Rating: 1.0
18. Nicholas J.
Nice enough place. Was here for a work meeting. Near ballpark and downtown. Easy to get around from here.

21/12/11 | Link | Rating: 3.0
19. Jon M.
Not the best, not the worst... A-OK is a perfect way to describe this place. If the rest of the hotel could have kept up with the first two floors, then my rating would be higher.

The lobby and second floor areas are very nice and modern. The two bars in the lobby are particularly good and not overly overpriced (rare for a chain hotel). The service in these areas was also very good (receptionists, wait staff, etc.). I was even surprised to see the small gift shop didn't price gouge too badly ($1.50ish for a bottle of water). The hotel elevators were also swanky (TVs with CNN's HLN playing).

The two areas that left some room for improvement were the hotel rooms and the parking.

Hotel Room: My room was actually pretty large, but poorly laid out and somewhat outdated. My king size bed was comfy, but it was was a good 10-12 feet from the 27" tube TV... to make matters worse, the room's heater was between the bed and TV, so I had to turn the TV way up to hear anything. Also, the bathroom was ridiculously small (wish they had taken some room away from the main area. Also, it took me forever to figure out how to turn the lights on.

Parking: You have two options: valet ($24 a day) and self park ($16 a day). I opted for the latter, which is in a garage diagonally across the street. For $16 a day, I would've expected the garage to have at least been connected to the hotel. I was also a little uneasy being in there late at night alone.

On a side note, I found it comical that the placard on the room door stated that the normal rate for my room was $899 a night.

If I had to stay here again, fine, but I think I'll be looking elsewhere for my next trip out to STL... I've heard the Drury is nice (free b'fast and parking).

13/12/09 | Link | Rating: 3.0
20. Joshua M.
If you've never booked a hotel on Hotwire before it's somewhat of a gamble every time.  Rarely are you going to get an absolute craphole, but you may not also get the cream of the crop either.  When I see 4-star hotel for $64 a night I get excited.  In value I'd say normally a 4 star place would be worth at least over a $100 a night, likely more.  This place?  I'd say it was a pretty strong disappointment.

First off you enter in to a super stylish ultra modern lobby and you're thinking, wow this is going to be bad ass.  Then you get in this dinky elevator that sort of looks like the one in the haunted house at Disneyland.  Then the door opens and you are back in the 80s.  What the hell?  Where is my modern art, my Herman Miller furniture, my flat screen TV?  Why didn't Hotwire put me at a Hyatt?  Damnit.

Beds are relatively decent here, TV is ANCIENT, internet is NOT FREE, no mini fridge, ice and soda machine not on the same floor, no water pressure, tub barely drains, and the door opens way too close to the toilet in the bathroom.  Seriously, this bathroom is small.

We call down to find out how late the bar is open and all the guy who answered could tell us was that it was open now, and it'd be open until whenever.  Oh great, whenever... now that's a time I can plan on.

13/05/09 | Link | Rating: 2.0
21. Ashli S.
NEVER! NEVER! NEVER STAY HERE!!!!!!!!!!!  high class my ass!....I have stayed at hotels that are pretty down in the dumps (when low on funds, but still wanted to travel, needed a place to sleep) and some fancy hotels that claimed they had "excellent service" rated 4 stars, etc. Rating THIS HILTON AT THE BALLPARK WAS A NIGHTMARE!!!!!!!!!!!! I'm only giving a ONE STAR because ZERO is not an option.

I stayed here for the day before AND the NIGHT OF MY WEDDING, as well as a large number of my bridal party and their families coming in from out of town. Less than sub-par service, LET ME TELL YOU! I work in coffee shop that is prideful of their high customer service (I give to customers all day, every day) and I expect to be treated the same in any other service industry, fast food, fine dining, A FOUR STAR HOTEL. So, to reserve our room my now husband SPECIFICALLY told the person in charge of reservations to NOT charge our DEBIT card, as we planned on paying at check out for our rooms with a CREDIT card. They charged us nearly $430 for TWO NIGHTS for TWO ROOMS FOR WHAT???....FOR "INCIDENTALS" they said. I have had the "holding fee" or "incidentals/damages" charged before from other hotels, (in case something is stolen or damaged from the room) but NOT THAT MUCH!! Not only were we NOT treated like regular guests, there was NO special treatment for the booking of our large party (booked way ahead with a hilton reservations consultant) - except for one SMALL thing - which was STILL a huge pain in the butt to settle with them THREE SEPARATE OCCATIONS...to get our 'honeymoon suite' - which was a JOKE by the way - comped for our wedding night.

WE HAD TO MISS OVER 2 HOURS OF OUR WEDDING RECEPTION ON OUR ONLY ONE SPECIAL DAY IN OUR ENTIRE LIVES TO DISCUSS BILLING ISSUES WITH THE FRONT DESK BECAUSE HE WANTED US TO PAY FOR OUR ROOMS BEFORE THE NEXT MORNING!!!!!!!!!!! AGAIN....A DEBIT CARD TO """hold"""" THE ROOM......NOT TO BE CHARGED......IT WAS CHARGED AND CAUSED A TON OF PROBLEMS WITH OUR BANK, WHICH LEAD TO A DOMINO EFFECT ON OUR AUTOMATICALLY PAID BILLS WE HAD SET UP ONLINE TO PAY TO COME OUT at certain times while we were on our honeymoon so we would actually be able to enjoy 1 WEEK together without having to check online or pay bills for 1 WEEK!!!!  They messed stuff up on our account so badly, we had to deal with the whole messed up situation for 3 more days OF OUR HONEYMOON!!!....to deal with phone calls from the bank, from the credit card......from this, from that. ALL BECAUSE THE HILTON CHARGED OUR CARD WHEN WE TOLD THEM NOT TO!  NOT ONLY DID THEY RUIN OUR WEDDING NIGHT.....AND WE MISSED OVER 2 HOURS OF OUR OWN RECEPTION WE PAID FOR......WE HAD TO DEAL WITH IT FOR ANOTHER 3 DAYS AFTER THAT!! And had very little money do very little together on our honeymoon.   ALL BECAUSE HILTON AT THE BALLPARK ROYALLY SCREWED US!

My husband's room (we stayed in separate rooms the night before our wedding, obviously) bath tub backed up with RAW SEWAGE!!! when he was getting ready in the morning THE DAY OF OUR WEDDING! He told me he called the front desk to let them know, and he and a friend were going to go down the street and get a sandwich, and be back in an hour. By the time they came back, not only was it NOT fixed but no one had even been  up there to check on it. (Or even offer to transfer him to a different room to at least get ready in for our wedding day)

The front desk supervisor was rude to me (THE BRIDE) when trying to settle our bill discussion the next morning at check out, she was very rude and was giving me attitude because I was asking her questions about our bill. She was very short with my husband and I. On top of everything else, when you go there, you have to pay for parking, EVERY SINGLE DAY, which is $5 or $18 (depending on where you park), the bellmen are helpful, but they also want a tip. It just seemed they wanted to nickel and dime us every time we turned around. Breakfast buffet was $14 each, also...really?!  Are you kidding me.  

Not only did we leave disappointed, we left PISSED OFF  and absolutely angry. My husband and I do not consider ourselves picky, well-off or snobby...but the way we were treated was so bad, I could not just NOT write a review about how bad their service was. ON OUR WEDDING DAY AND NIGHT!! And we also honeymooned in St. Louis for 1 week after our wedding, staying AT HILTON DOWNTOWN (closer to the arch).....not even owned by the same company. That is also apparent when you walk in...THEIR SERVICE IS IMPECCABLE. Nothing like Hilton At the  Ballpark. We will NEVER stay at the Ballpark Hilton ever again. They ruined our wedding and our  precious time we had to spend with family and friends that came from so far away to see us, we missed dealing with the numerous issues we had during our entire stay.

25/06/11 | Link | Rating: 1.0
22. Jay P.
Awful and outdated hotel in St. Louis.

Rates are ridiculous and the freebies are non-existent. Rooms are extremely loud due to their ancient HVAC units, so bring your sleeping pills and earplugs to this one.

Parking a long block over and is not included, many a cars have been busted into at the lot too, so I would advise parking against at Stadium East lot. Absolutely no security either. Bellhop and doormen where both gone at 1AM when I came back, that kind of bothered me too. No security and no door persons, at that hour? Shady!

There are plenty other solid hotels with friendly staff & no ridiculous parking options downtown that will surely be better experience than this old has-been.

11/05/10 | Link | Rating: 1.0
23. Jeff P.
I don't know why everyone poo poos this joint.  This isn't the Ritz, but it's a great value for a Hilton downtown.  Considering I got it for the same price as a Hampton Inn in the burbs, the room was clean and relatively updated.  The bed was comfy.  The shower was great.  The location was excellent...across the street from the Card's stadium and one block from the Arch.  In the lobby was a Starbucks, frozen yogurt shop, Imo's pizza, as well as the hotel bar/rest.  Staff were helpful and attentive.  Valet parking was $25.  I was very satisfied.

09/10/11 | Link | Rating: 4.0
24. Erich Z.
+ right downtown
+ nice lobby
+ rooms are nice. Not awesome, nice.

- $16 a night for parking.
- No free anything, except coffee.
- there is a newer tower and an older tower. Guess where you'll stay if you booked through a budget booking website...
- you can drive pretty much anywhere and park for free in the city, we found. No need to stay downtown.

St Louis is laid out in a way that doesn't really encourage visitors to stay downtown, so save your money and don't.

01/01/10 | Link | Rating: 2.0
25. Nathan L.
This place is really strange.  It is broken up in a weird way I guess is the best way to describe it.  If I were to stay here again, which I don't think I would I would want to be in the tower closest to the front desk and front door rather than the back tower which seems like a really far walk away from everything except the valet.

Also, they have an executive lounge which I paid extra for in my reservation but they failed to mention to me that it is closed on the weekends.  So on my weekend stay I didn't have access to anything I paid extra for which was a disappointment.

Other than that the staff is friendly and it is in a good location for going to a baseball game obviously, and the Arch as well is just down the street.

If I were coming back to St Louis I'm not sure if I would stay here again.

03/01/11 | Link | Rating: 3.0
26. Diana C.
While the downtown location is fantastic, I would not recommend this hotel.  

One of three tiny, slow elevators took us up to our room (we stayed on the fifth floor, I should not have been able to notice what a snail's pace the lift moved at); The room, while clean, has an ancient HVAC system which will not let you sleep, it's so loud; also we stayed two nights, and housekeeping did not replace our bath tissue or clean out our tub (wet washcloth was left there) during the cleaning after night # 1.  

There was a huge vacant space where the mini bar should have been.

Parking was $24 valet, $16 self park a block away.  Kind of steep for St. Louis.

There are other hotels downtown, I'd pick almost any of those over this one.

01/03/10 | Link | Rating: 1.0
27. Tiffany S.
Upon arrival, an hour after check in time, my boyfriend and I had to wait a LONG time.  It took almost 20 minutes to get through the line.  I would think that a hotel as large as this would have more than one and a half people working behind the desk during check in times.

The room was mediocre and our room was next door to the ice machine which we heard several times very early in the morning (loud enough to wake us up).

Parking was a trip and way too expensive...but we were lucky enough to find a meter each time we parked.

On a positive note (the reason for the 3 stars), I was able to book the room for $65 on a Saturday using priceline.  The restaurant and bar staff was very kind.  My boyfriend was able to borrow a wine key to open a bottle in our room.  And before going out for the night, he accidentally spilled something on my dress, they helped by offering ginger ale and napkins.  The following morning we were under the impression the breakfast buffet came with our room (because the check in staff said so)...the manager of the restaurant talked with the staff at the front desk and though we learned it did not come with our room, we were willing to pay for the meal but he "took care of it."  Kindness always increases your tip!

25/07/10 | Link | Rating: 3.0
28. Tim Y.
I was here for a wedding, so not a very long stay. Just long enough to be thankful that I didn't have to stay too long.

The room is fine; clean and tidy, all the usual stuff you'd expect out of a hotel on the cheap. The shower is a bit weird to operate. There's a little pin you have to pull to make it work. I can't describe it any other way, and I hope the designer is now mowing lawns or something more suitable given this fail.

There's significant construction under way, which they're kind to point out at the check-in desk. Walking to the other tower from check-in isn't too terrible, but it's weird. Everyone's notes about valet parking is spot-on. There are plenty of places to street park, so take that route instead. I suspect they charge that much because they can surprise out of towners who figure there aren't cheaper alternatives nearby.

08/04/11 | Link | Rating: 3.0
29. Daphney B.
No Internet for the guests In the room? Kidding me. It's difficult to come here for a business trip and not be able to do work. It was difficult because I was here for a 3-day conference, leaving work at home, but was responsible for stuff still. This made it difficult.

The staff was very friendly and helpful. I enjoyed catching college football games when I snuck out of the conference to umm, use the bathroom, or forgot something in room, or umm, couldn't breathe ;) Rooms were descent, and cleaned to norm.

The restaurant/bar was a saving grace for the late nights after meetings all day. I highly recommend the blue cheese-garlic fries heaven. Just do it. Trust me.

24/10/10 | Link | Rating: 3.0
30. Clint L.
I stayed here for two nights as part of a business meeting in the hotel.  There were several very positive aspects to my stay at this hotel.  The meeting facility we used was excellent!  Very comfortable, good audio support, and very well serviced by the hotel staff.  The lunch and snacks provided at breaks were all very good.  So, you can host meetings here with confidence.

The appearance of the lobby - clean and welcoming!  The front desk and bell staff was very friendly and efficient.

The room was okay.  The bed was clean and comfortable and the TV was completely functional.  Those two things mean a lot and for some it's probably half of the decision on where to stay, right?  The bathroom was very small but all functional.  

So why the three stars?  First, the ice machines are VERY noisy and right out in the hall next to guest rooms.  I rejected the first room because it was located adjacent to one of the noisy beasts!  If you check in here, make sure you're well away from one of these!

So, I'm in the Hilton Honors program and they usually comp the water bottles in the room.  I understand that they do here too, except, there wasn't even a bottle IN the room - on either night.  First night okay, I guess, but why?  Second night - clear mistake.

I decided to get some ice..., but there was no liner in the metal bucket.  Oh yeah, I could have called... but didn't want to bother with a little helper popping in, so I washed it myself.  

This is the second Hilton that has had wireless internet available in the room (free for those in the Honors Program; otherwise paid), but not wired in spite of the fact that they say they do in their guest materials.  Now most people prefer the wireless and fortunately it worked very well.  But for business purposes, our corporate IT team requires that we use a secured wired connection.

And, there was no in-room safe!  There is plenty of room available in the closet to install one, but the only available safe is located downstairs behind the front desk.  Okay, but I've grown rather accustomed to having a safe in the room and am surprised that a Hilton doesn't offer them.

So this hotel is okay, really, it is!  But it just didn't seem quite up to Hilton standards to me.

01/11/11 | Link | Rating: 3.0
31. Megan B.
This hotel was a positive experience on multiple levels: great location, great service and very comfortable. I see others mentioning rooms needing updating, but ours was great. We opted for a room with a king bed overlooking the ballpark, and not only did it have an excellent view of the stadium, it was very generously sized and the bed was wicked comfortable! We stayed in the "old" tower I've read about in others' reviews and our room seemed pretty modern, so either their renovations are on-going or we lucked out. Either way, the hotel staff was very courteous, friendly and helpful. They actually went above and beyond for us, as we were flying into St. Louis under unusual circumstances. We'd booked our room for both Friday and Saturday night, but flying into St. Louis on Friday ended up being impossible as the city was hit with some serious tornadoes and the local airport was shut down completely.  So we ended up having to fly in on Saturday night, and even though we called to cancel the hotel room for the first night around 8pm on Friday, when it became clear we weren't flying anywhere, they were class acts and didn't charge us anything for the cancelled night given the circumstances. They certainly didn't have to do that but it was a truly honorable move coming from the hospitality world.

The bar upstairs is pretty awesome and does have some great views of the city, but I don't think it is for everyone. The rooftop bar is open to the public, so on the weekends there is often a line to get into the elevator that takes you up there. The hotel really can't be held accountable for the fact that there are some obnoxious people in St. Louis (sadly, they exist everywhere).  So if you don't like crowds or slightly loud music and are generally not a patient person, consider going somewhere else. We went up following a Cardinals game and it was very crowded, but the wait ended up only being about 15-20 minutes. They have a bartender selling basic beer options at the start of the line who if you want to drink while you wait as well.

A general note: It seems this hotel is also very popular with Cardinals' fans, as we were in St. Louis when the Cardinals were hosting the San Francisco Giants and the hotel was a sea of red and white almost the entire time. We thought it was pretty rad, being baseball fans ourselves, but  those looking for a quieter stay might want to consider booking on a weekend when the Cardinals are on the road.

Last note for tourists: the Gateway Arch and the sights to see around the Arch are an incredibly short and easy walk from the hotel, if you're hoping to be close to that. We had some friends who were staying in a room that overlooked the Arch and they said their view was pretty awesome as well.

09/07/13 | Link | Rating: 5.0
32. Junior T.
Great remodel of an older hotel.  Great views from all sides.  The 360 bar is easily the best view from a bar anywhere in the city, really cool.  Staff was very friendly and welcoming.  The only thing that kept me from going 5 stars is the new elevator system and the fact that guests have to wait in line and have staff call an elevator.  Tough to make something as simple as getting an elevator into a process but that is what they have decided to do.

While you're there, stop in and see Brother Lawrence, the shoe man in the lobby.  He is an inspiration and may go unnoticed by most but spend  some time talking to him and you'll see what I mean.  Tell him Bother Tony from Florida, who shines his own shoes, sent you and you'll hear the story and want to stay in this hotel again!

26/08/12 | Link | Rating: 4.0
33. Sherah B.
So, after my third time staying here, all I can say is, this is a fabulous hotel. The bedding is cozy, bathrooms nice and clean, views are good, staff is very friendly, and so on..I am very impressed.

I think I will always try to stay here from now on downtown..great hotel.

19/01/11 | Link | Rating: 5.0
34. R H.
View is the only thing good about this hotel.  

This is the 2 attempt to review this hotel.  The first attempt was removed by Yelp for inappropriate content.  

Though I disagree with the reason for removing my post, I respect yelp and their right to remove anything they want off of their website.  

***No Refrigerator in Room.
***Pay Wi-Fi????????????????????  WTF?  Who does this to their customers?
***Dirty "Old" looking/smelling carpet and wall treatments.
***Computer system was down when we checked in and again when we checked out, causing me to have to pay for the entire bill on my company card, which was only the card I intended on "holding" the reservation with.  My buddy and I went to the game and were going to pay out in cash and split the bill.... that was not an option.  
***The thing that got me in trouble last review reworded:  We ordered    an Imo's Pizza late night, and were completely disgusted when we got it(But the Pizza was excellent).  You can message me if you'd like to know more.

Way too high priced for the bad accommodations.  And I don't mind paying a ton for good to great accommodations.

31/08/11 | Link | Rating: 1.0
35. Alana Z.
I stayed here one night after a Cardinals baseball game. The hotel itself is really nice inside. I liked the modern feel and contemporary art that they used to furnish the hotel. The bed was comfy, the amenities were standard.

One thing that really irked me about this hotel was the fact that they did not have any complimentary Tums or anything like it. The only thing they had was in the gift shop and costs some amount of money. Well, when your stomach is hurting at 12am in the middle of the night, more likely than not, the gift shop is not going to be open. There also isn't a local Walmart to drive to because you are in the city. I went to the front desk to ask after waiting 20 minutes in line to find this out. However, the manager was nice enough to open the gift shop and "charge" the pepsid ACs to our room. Really? Two pepsid AC tablets aren't free? I feel as if this type of service should be complimentary. I guess it's just another way the hotel industry can nickel and dime you along with the random tax fees they charge.

I just figured that a hotel at this level, a "Hilton," would give away complimentary Tums like your local Holiday Inn.

14/05/11 | Link | Rating: 2.0
36. Lily K.
Other than the location and the Starbucks, this hotel doesn't have much going for it.  Slow or non functioning elevators result in long lines, poor room air conditioning, out of style bistro, and too few electrical plugs.  And no locks on the bathroom door?  Really?

22/08/13 | Link | Rating: 2.0
37. Chris V.
Accommodations were fine, but I have to say the staff was terrible. We prepaid for a king, but were told they did not have any when we showed up at 1pm. The front desk clerk told us that we could either take the double or come back at 3 to get a king after the maids finished up. We opted to come back. At 3, a very rude front desk supervisor told us we were our of luck. They gave all the kings to a conference, and overbooked themselves. The concierge was clueless about the shuttle for the wedding we were in for. I had to look through his book for him to find the time the shuttle was coming. Guest services didn't answer my phone calls. And yes, the high tech elevators were a nightmare since there were 3 of them for 26 floors. All in all, I am very dissapointed with Hilton and will NOT be staying there again.

12/10/12 | Link | Rating: 2.0
38. Tony J.
This hotel has the most stupid elevator system ever. Great location but their new elevator sucks big time.

05/07/11 | Link | Rating: 1.0
39. Ramona M.
Super friendly staff, great amenities.  I'll be back!

15/12/12 | Link | Rating: 4.0
40. David M.
Stayed here on my wifes birthday.  Valet service was great friendly and insitefull felt comfortable giving them the keys to my new car. Helped us get a cab to get to our restaurant fast.
     Front desk was vary nice when checking in had to get moving quickly in order to make it for our dinner reservations. So we did not chat like I normaly would.
    The place is a bit older it seams and the carpet to the west tower could be replaced. Its a bit of a walk if your staying in that wing.  The room was clean and kinda smelt old.
    By now your wondering why i would give this place 4stars. Starbucks in lobby made getting my wifes coffee super convenient . After dinner we went up to the roof top bar knkwn as 360 where your able to look over STL. Durring game day your able to see right on to the field and see the game. Night brings a fantastic view of STL. 360 degrees view of STL all windows. We sat in a private little area that feels like your hanging off the side of the building where you can catch a cool breeze. Fire pit going was super snazzy. Food is served up here as well. Tried the pizza YUM YUM.
     In the morning we had breakfast. Excellent breakfast room the buffet has alot of healthy choices. From breads, yogurt, fresh fruit, and the hot stuff as well. They will even make your eggs with what every you want in it and cook them how you want right on the spot. Our waiter was fantastic a older gentleman  whom I would have been able to talk to all day long. He had giving us a ton of ideas for things to try in STL. Some day we might even just go back for breakfast.
    Getting the car back from the Valet service we had to walk back around and throught to the west wing again. They were vary prompt at getting the car out you definitely. Give this place a shot.

04/10/12 | Link | Rating: 4.0
41. JB S.
Nice place.  Big rooms.  Great views.  Handy location.  Safe bet.

02/11/12 | Link | Rating: 4.0
42. Chad M.
Definitely was disappointed with this Hilton.  Traveled here on business and stayed in the West Tower.  At first glance, the hotel appears to be fairly new with a great location next to the ball park and an upscale rooftop bar.  However, the room left much to be desired.  Not only did the A/C not maintain the tempature throughout the night (got extremely warm in the room), but also the next morning the tub did not drain when taking a shower (should have taken a bath) and there was enough hair on the wall from the last person which stayed in the room (definitely a female) to make me complain to the front desk.  They insisted it would all be taken care of right then and there, however when I came back from meetings that night, the room/bathroom still was not cleaned.

09/08/13 | Link | Rating: 2.0
43. Melinda L.
My husband and I stayed at the Hilton at the ballpark last August while on vacation. We had previously spent some time in Chicago and had driven down to the hotel. After our long ride it was so nice to be greeted by the smiling valet who unloaded our car and had our luggage ready to be brought up to our room. The man behind the check in desk was friendly and professional and helped make our check in process quick and easy.
Our room was located on the top floor of the older tower and the suite was large with a fantastic bathroom. We had access to the concierge lounge which offered free breakfast, snacks, and dinner. In our four day stay we hardly had to spend money on food, which was wonderful.
The rooftop 360 bar was one of our favorite spots while in St. Louis. This was convenient since it is right on top of the hotel. The views were spectacular, especially at night. Drink and food prices were a bit high but the quality was good and the experience made it worth it.
The only downside was the fees for wifi and parking, but those are normal additional fees, especially in city locations.
Overall, we loved the Hilton and will not hesitate to visit again. The prices were fair and the staff was extremely helpful and friendly.

30/01/13 | Link | Rating: 5.0
44. Colleen C.
Not overly impressed with this place...

Unfortunately, I am a sucker for Hotwire deals...and thought I finagle a fine hotel stay for approximately $100/night. Not a bad rate...but when you consider its 1. January 2. midweek 3. St. Louis, well...it wasn't too hot to trot.

Nonetheless I'll give you the rundown and you can decide for yourself.


*Great view from the West Tower overlooking Busch Stadium, like RIGHT into it. I'm afraid the Cardinals could see me in my skivvies the view is so good. Luckily it's winter and thus it wasn't an issue...it's also quite bright/sunny.

*Room was clean.
*2 free bottles of water
*Starbucks/Fro-yo in lobby.

*No mini bar, no snacks in room.
*TEENSY bathroom.
*$20 overnight parking. C'mon.
*$10 internet. (boooooo!)

Probably the biggest con of my stay occurred on the eve of the second night of our 2-night stay. I sledged in, barely able to walk I was so tired after working a cement-floored party for 8 hours...and said (out loud!) "Oh man, if my key doesn't work upstairs...I'm sleeping in the hall."

Dumb. Of course, my key didn't work. So I take it downstairs to the front desk, clicking along in my too high heels and sad little self (and mind you, the walk from the West Tower is far!), and am subjected to this exchange:

Me: Hello, my key does not seem to work. Room XYZ.
Desk clerk: ::::click, click, click:::::: oh, YEAH. There's a problem.
Me: And, that would be?
Manager: OH! XYZ room!? Yes, there are A LOT of charges on the rooms you have.
Me: Yes, I assumed I'd pay for the charges when I checked out, per usual hotel stays. And, how many charges could be on there?
Manager: Oh, like a $10 internet charge on one room AND a bar tab of about $30 on one of the rooms. (looks incredulous)
Me: Ok, I do not believe this constitutes alarm, can my credit card not secure $40?
Clerk: Oh, we don't have a credit card to secure the rooms...so that's why we put a block on your room.
Me: Ok, well...I provided my credit card at check-in, hence why I am not understanding being locked out of my room for $40 in charges.
Manager: Well, we NEED your credit card right now.
Me: Ok, it's the same one I gave yesterday when I checked in, here you go.
::::click, click, click::::
Clerk: Ok, you should be all set.

First of all, they have my cell phone number. If the person that checked me in screwed up the credit card....CALL THE GUEST NUMBER and have me come stop by on my way in to get it squared away. Don't lock me out of my room without trying to contact me, then make me feel like I've been trashing subpar hotel rooms without a secured credit card. Reminder, Hilton...this was YOUR mistake, not mine. Don't be dumb.

On a side note...I happened to be here the same week as the BACA (Bikers Against Child Abuse) international convention. Despite their somewhat bikerish rugged looks and ample boozing/socializing in/around/about the hotel...I met some very fine folks. It was just a lot, lot, lot of bikers. Not a minus, just a note. In fact, I find it quite wonderful that such an organization even exists.

Will not stay here again. Opt for the Westin, Four Seasons or the Moonrise.

16/01/11 | Link | Rating: 2.0
45. Deano G.
for a Hilton property I must say that I am disappointed.... The door staff were rude, the new elevator system was a joke, and the guest suits were dated. Then you add to the fact that you had to go to the west tower for the gold members cocktail hour was a joke.... I did like the remodel in the lobby, but the entire place needs a face-lift...

01/07/11 | Link | Rating: 2.0
46. Betsy P.
The husband and I stayed here over Memorial Day weekend for his sister's wedding. The wedding was held elsewhere and was lovely. I'm bummed the same can't be said for my stay at the Hilton on Broadway.

1. Parking - We were told there was free self-parking. OK, so I drove to the lot across the street, where it seems pretty intuitive to park, and it was a $5 unattended lot. So I park, put my $5 in the slot, and head back to the lobby. My husband has checked in and received the pass for the free self-park garage -- which is half way down the block. How much sense does that make? Here's your parking pass after you're already out of your car with all your stuff. Then the front desk told me the pay lot I used is not affiliated with the hotel and cars parked there get broken into all the time. Great. Fab. Move car asap.

2. So, we get to our room with the help of a very nice bellhop. Very welcoming guy. All good. We enter the room and there is our spec-tac-u-lar view of Busch Stadium. (Note: I'm a Cubs fan who married a Cards fan. I'm the nicest wife ever.) So, all is well ... until we check out the bathroom. A pube on the toilet seat and it was clear someone had not been feeling so hot the night before. GROSS.

3. After that's dealt with, then we realize we have no towels in our bathroom. None. Nada. Another phone call downstairs. Geez.

4. Remember how I said I was a Cubs fan? Now, I know I'm in Cards country there, but we went to the hotel bar for a nightcap. The bartender said to a waitress, "I saw the best T-shirt! It said Hitler was a Cubs fan! Hahaha!" That was the straw that broke this traveler's back. There goes your tip, dick.

Maybe I'm being overly harsh. Possibly. But there were just too many inconveniences (hi, I'm the guest!) and icky moments for a nicely decorated room and cool view to win me over.

31/05/11 | Link | Rating: 2.0
47. Philip K.
Despite the small leak under the bathroom sink I'm going to give this place all five stars. The room was otherwise fine and the view was utterly splendid. However the staff was the best I've ever known in the more than 50 years I've been traveling and staying in hotels.
My wife and I were here for a very large international convention and she brought in 26 of her large oil paintings to be displayed in the Walnut Foyer. Due to the size of our van we were unable to crate them and she was extremely nervous. Johnathan and other staff members had obviously moved art before as they handled the art skillful, gently and without need for specific instructions. Additionally the hotel gladly provided easels without trying to "add on" additional fees.
Finally, all the staff were extremely cordial. I felt more like I was among friends rather than the over-polite stiffness often noticed by hotel staff members.

28/10/13 | Link | Rating: 5.0
48. Megan C.
I expected much more from a Hilton.  Don't stay in the West Tower the rooms are far away, terrible slow elevators took me three passes in the morning to get on one.  Also rooms are not cleaned very well- dirty sheets, cleaning service did not empty trash and took old towels and did not leave fresh ones.  Also the walls are very thin, I could hear every word my neighbor said and the TV all night.  Great views of the stadium but I would opt for the East Tower if you want a nicer stay- or the Embassy Suites around the block.

07/03/13 | Link | Rating: 2.0
49. Robin L.
I loved this hotel. I wish I could have lived in it forever. It was clean, and everyone was so nice!

12/05/13 | Link | Rating: 5.0
50. Courtney G.
Our experience with the Hilton has always been pleasant, in fact, we had our reception here about a year ago in the Archview Ballroom (amazing room with a great view of downtown!).  Side note, Emilie Fink is awesome, she is in charge of most of the events there and she made our reception the most worry-free night we could have asked for.  Fast forward to now.  We came back for our one year anniversary stay and we weren't disappointed.  On arrival, the main downside to parking is that you either pay $25 for valet or park in their garage across the street and down a little ways, so you have to walk.  This is definitely not the end of the world, but worth mentioning.  Luckily Mr. G, being the wonderful man that he is, dropped me off at the hotel and I waited for him to park the car.  Don't judge me.....walking across a busy street in heels isn't easy!  We checked in easily and the front desk representative was very nice, even congratulating us on our anniversary and offering few 'extras' which weren't expected.  He gave us a great first impression before we even got to our room.  Our room was on the 12th floor, but for someone who isn't familiar with the hotel set up, there are two different towers, which makes it easy to get confused on the way to your room if you go to the wrong one!  The room was very nice, updated furniture and nicely decorated.  It offered a beautiful view of Keiner Plaza and the Arch through large wall to wall windows.  On our way out to dinner, we asked one of the attendants standing near the front door if he wouldn't mind taking our picture and he gladly obliged, even congratulating us on our anniversary.  Everyone that we encountered was very friendly, and that is a big plus for me.  Before we checked out the next day we had breakfast downstairs at the buffet.  OH MY GOODNESS.  Seriously, I'm not sure if I was just starving from all of our drinks at the 360 lounge the night before or if I was just plain hungry, but it was VERY good.  Everything was fresh and replenished often and they had a wide assortment of everything from fruit, pastries, eggs, bacon, biscuits, gravy, you name it.  I loaded up two plates with lots of everything (again, don't judge me, I was hungry!) and left feeling completely stuffed; I honestly didn't get hungry again until the end of the day!  Thanks to the Hilton for making our one year anniversary stay here memorable!

11/10/12 | Link | Rating: 4.0
51. Matt L.
I could just say we encountered a Mary Kay convention on the way in and leave it at that. I won't.

The room is newly rehabbed and has an amazing view of Bush Stadium, but it's very small and lacks a few essentials. First, no robes! How the hell am I supposed to pull a Beverly Hills Cop if I can't charge a robe to the room? Second, no fridge or mini bar of any sort. Where am I supposed to keep my pudding? Or insulin? Or emergency Home Run Inns so I don't have to order Imo's? Good thing I didn't bring Pickles, my diabetic canine. She won't stay anywhere besides a Ritz or Four Seasons anyway.

24/10/09 | Link | Rating: 2.0
52. Keith C.
I usually stayed at the Hilton Downtown but would sometimes get a room here because for some reason, the rates are quite different. One may be a little more expensive than the other but they are literally 5 minute walking distance away from each other.

Parking is located at the lot across the street on the next block. You have to pay for parking and it's about $20 something a night. The hotel has their own restaurant too so that's where you go to get breakfast in the morning if you have a free breakfast voucher. This hotel has 2 towers. I discovered that the tower closest to the main lobby is where all the partying happens. Well. More like where all the younger people are put who plan on partying hard.

The rooms are well kept and quite clean. However, there was one incident where my friends bed kept getting soaked. I think there was a leak directly above his bed because we would come back from the club and his bed would be wet.

12/10/10 | Link | Rating: 3.0
53. Polly P.
Not the best place we stayed in the States. We waited for about an hour and a half to check in, although our check-in time was 4 pm, we entered our room only at 6 pm. Okay, it's understandable, because it was St. Patrick's day, but than other thing happened:

there was a MOUSE in our room! Can you believe it? A nice room on the twenty something floor! And a mouse walking around our luggage! Hotel's staff gave us another room (but it wasn't a much fun to move at 1 am).

In the morning the hotel manager apologized and gave us the money back for that night, so I think the hotel is fine, they just need to finish construction and kill all mice  :)

The good thing is that this hotel has a very cozy restaurant and bar and also Starbucks and an ice cream shop inside it, so I guess, it's nice to stay there for one night or so and have a breakfast in the morning.

02/10/11 | Link | Rating: 3.0
54. Richard S.
Just lucky I guess.  The elevators worked fine even though we were on the 24th floor.  We could've had a free breakfast every morning, but only used it twice.  Starbucks, two bars, decent restaurant, gift shop, business center and pizza place on first floor. I am not sure what else you could ask for.

Our room was set up well for a wheelchair user and had a great view of the Arch.  Location put us within walking distance of almost everything downtown.  The only negative was that they kept locking the wheelchair accessible bathroom near the bar.  When I asked why, they said they had trouble with homeless people sleeping there.  That is a little disturbing.

09/04/10 | Link | Rating: 4.0
55. Cynthia A.
Either I lucked out in getting a nice room or the folks at the Hilton are really taking these low reviews to heart cause I had no complaints about my stay here at all.

Shower was running fine.  Room was nice, spacious and clean.  Decent, not run down.  The staff were all super duper nice to me, from the valet guys holding the doors and wishing me well, to the starbucks crew, to the restaurant staff - all went out of their way to give me good service.  The lady at the front went out of her way to help me with a non hotel issue I had.

The food at the bistro was pretty good.  Had the shrimp scampi and it came with huge perfectly cooked pieces of shrimp.

They worked fast and efficiently in getting me a taxi when I needed it.

18/12/11 | Link | Rating: 4.0
56. Joel K.
Not the best Hilton I've ever stayed at by a long shot. The soundproofing was terrible, I could hear the people in the room next to me. When I got to my room the tub still had water in it. The elevators in the west tower were extremely slow. Waited about ten minutes for one to show up on multiple occasions.

On the upside, great location.

08/08/12 | Link | Rating: 2.0
57. Dave L.
Stayed here for a conference recently and was impressed. Lobby looked like it was recently remodeled and all the staff was very friendly. Got a free upgrade to a suite on the 25th floor and had an impressive view of the Arch.

Friday and Saturday nights are very busy in the lobby with lines of people going to the 360 rooftop bar. But if you're a hotel guest you don't have to stand in line. The bar is very trendy and popular with the locals. Upscale, young crowd. But great views of the city and Busch stadium.

Beds and room were comfortable and overall a great stay. There a couple of restaurants and bars and even a Starbucks at the hotel. Only bummer was paying for parking. But the downtown location can't be beat.

05/08/12 | Link | Rating: 4.0
58. Marc M.
This is a great hotel in the heart of downtown.  The remodel went very well and the lobby is absolutely beautiful.  I always grab a beer or glass of wine from one of the bars before I check in, just to get that vacation vibe going.  

Things to love at Hilton Ballpark:
360: Great lounge with great drinks and the best view in town.
Restaurants: Very good food at all of the restaurants.  I'm not an Imos fan but it's nice having a pizza option in the hotel.
Break out rooms: Very nice meeting space in the hotel and their refreshment set-up is among my favorites ever.  
Room Selection: If you call early enough you can get a room overlooking the ballpark on game nights.  It's a great experience.  

A special note for Philip the head of the concierge service.  That guy is always on.  Big smile, warm personality, and has a great staff that he manages.

Also I've seen Glean the security guy have to deal with more than one obnoxious man or woman after a ball game and he does it with class.  The HBP is lucky to have him.  

Overall this hotel is great.  I recommend a stay with them.

29/02/12 | Link | Rating: 4.0
59. Alisha C.
Very nice lobby, nice staff. Rooms were okay. I was disappointed in the beds, we had 2 twin beds for my husband and I, not the largest to sleep 2 people. Room stayed damp feeling and the bathroom could definitely use some updating. The door is too big for the toilet. Good location, but access to the roof bar was a little silly. We were on 21st floor, had to ride to lobby then take elevator A to rooftop (26th) floor.  For the price, I would stay here again, maybe just ask for single bed or king bed.

31/08/13 | Link | Rating: 3.0
60. Matt E.
Scored a room at this Hilton on Hotwire. Checked in and was wowed by the view from my room in the East Tower.  A wonderful view of the Old Courthouse and the Arch.  The hotel is very well kept, clean and comfortable.  

The location is fantastic with so many landmarks and venues of downtown St. Louis within a short walk.  We really enjoyed the lounge in the lobby it was comfortable and had good help.


The activity level here on the weekend we stayed was nearly intolerable.  We arrived on a weekend that had some Irish Clogging festival on hand.  Endless numbers of tween girls in wigs and tap shoes percussing anywhere and everywhere they could find a space. Think Riverdance in an elevator.  Might as well given them airhorns and an itchy trigger finger.  

There was also some rooftop maintenance from 8 AM to 4 PM that produced an unbearable sound during the day.  We also had an incident with an a very loud argument in the hallway outside our door at 2 AM on Sunday morning.

Great location. Very nice hotel. High levels of noise. More of a place to locate ones' self than a place to rest and relax.

23/02/11 | Link | Rating: 3.0
61. Bill K.
Just to add, a LOT of these reviews skewer the elevators, and they encompass a time span rather than a single incident.  If one is to operate a 25 story hotel, and wishes be "active in social media" as is popular at the moment, one should take multiple complaints about specific issues seriously.   Short version: fix the elevators because everybody hates them and just passing it on to Operations isn't going to help these reviews.

07/03/13 | Link | Rating: 4.0
62. John B.
This hotel is a nightmare.  The elevators in the east tower are incredibly slow and always packed.  During my last visit some clown pulled the fire alarm at 3:00 AM and nobody answered my call at the front desk to tell me if the alarm was for real, forcing me to walk down 16 floors of stairs, only to find out it was a false alarm.  During this visit, there was no water in the west tower and the hotel staff had no idea when it would be turned on.  Tonight, I sit  in my room on the 18th floor lat 11:45 PM listening to an incredible level of noise from the Ballpark Village karaoke bar.  The front desk informed me that I was the only one complaining which is impossible to believe.  I was told I would just have to live with it until 1:00 AM, a mere 5 hours before my wake up call.  I'm a drummer so know a thing or two about noise level.  Never coming back.

03/04/14 | Link | Rating: 1.0
63. Joi B.
Hilton's motto is "Travel is More than Just A to B."

And then they go on: "Travel should take you places."

In this case, I'd add, "travel should take you places other than the Hilton St. Louis at the Ballpark."

Why don't we start with the positives:

Comfortable bed with plenty of pillows. A Hilton standard and what you come to expect. Decent gym (though dismal view of a wall from the cardio machines). Room and common areas are kept very clean.  Concierge and door personnel are very outgoing and helpful. Awesome view of a ballpark if you're in the West Tower. Oh and if you're a baseball fan, you'll dig the vintage baseball photography they have for art.

Sadly for me, the negatives far outweigh the positives:

"Travel Should Pamper Your Every Whim."

Really? I assure you it's not an outlandish whim to desire a bathrobe, yet there are none to be found here. Surely this should be standard at a Hilton?

Products: Crabtree and Evelyn. Who chose this horrid scent? I made the mistake of using the hand lotion and it left a perfumey stench that had me compulsively washing my hands throughout the day. It's rare that I don't product-horde in a hotel, but it was easy to leave behind the unfinished bottles of mouthwash (really? mouthwash? but no face wash or shower gel?), shampoo, conditioner and lotion.

Shower: awful water pressure. Barely any hot water to be had. You bet your a$$ I was screaming bloody murder at 7 am when faced with a cold shower.

Pampered. Not.

Next, let us recall the altogether strange experience with the front desk locking us out of our rooms one night due to a staggering bill of 50 dollars from buying the internet for three days AND 2 glasses of wine in the bar. They claimed this was because they didn't have a credit card on file for the room. Not only had we given a card at check in, but come on! You can't call our cellphones to verify? I've never been locked out of a hotel room before. I felt like a criminal. I felt like Janice Dickenson coming down from benzos and ready to rip someone a new a$$hole, because the layout of the hotel meant that if you were in the West tower, getting to the lobby would be a five minute drag when you are dead tired and just want to go to bed.

I love me an hour or two spent at a hotel bar, only this hotel bar seemed to close with no rhyme nor reason. It closed at 1am on a Wednesday, yet on a Thursday, they decided to close at midnight, despite the fact that the place was packed with Bikers Against Child Abuse. There was a convention, so the hotel was quite populated with people looking to socialize the way people do. What hotel bar in a downtown local closes at midnight on a Thursday?

On that note, there is no mini bar in the room. I don't normally use mini bars, but when the lobby *snack stand* (I kid you not. It's a snack stand. In a Starbucks outpost or something) closes at 11. So, the hotel bar closes at midnight and you're hungry...you're kind of SOL here because there is seemingly nothing around the hotel that you can even run out to grab a quick bite.

This may be nitpicky, (again, we're talking a Hilton which until the other day I was going on about being superior to Kimpton Hotels) there's the dated decor...the Hiltons need to give this gal a makeover because it's looking awfully early 90s up in here.

I would never stay here again and do not recommend it, although if you can get a really good rate, it's not the worst hotel you can stay in, I suppose. I realize that's not a glowing endorsement, but if the above issues are not things you'd find issue with...then it's fine.

I hate writing negative reviews. But from a Hilton, I expect more. See my review of Kansas City's The President for a glowing Hilton review.

24/01/11 | Link | Rating: 2.0
64. Joel V.

You will wait 20 minutes minimum for an elevator.

Stayed on 24th floor. A club/restaurant right above us. It sounded like a bowling alley above us. I stared at the ceiling for an hour thinking about raising hell.

Would of given this zero stars but you can't.

I'd rather stay on the benches with the bums in the park across the street

04/07/12 | Link | Rating: 1.0
65. David H.
This was an excellent hotel. Nicely located across the street from the ballpark. The Rooftop bar/restaurant was excellent with a fantastic view of the city and the ballpark as well. You can actually watch the game from there. They had an excellent fitness center. The concierge lounge is open most of the day with  snacks at 5:00 p.m. featuring some very nice hot dishes. Reasonably priced beer, wine and mixed drinks as well. Breakfast there was also very nice.

07/10/12 | Link | Rating: 4.0
66. Lethia O.
I travel all over the world for business and I'm pretty picky when it comes to hotel accommodations. I made a reservation at this hotel for myself and one of my employees for a work retreat.

I was pleasantly surprised when I called for directions to be warmly greeted by Nick at the front desk. He was patient and very courteous. Then when I arrived at the front desk to check-in, I was greeted by Joey who took excellent care of me and made me feel welcomed. I was so impressed that I asked Nick and Joey if the great service I received was part of their training or just their personality and work ethic shining through. Nick explained that they have a great team and I would have to agree. From the gentleman who insisted on getting the elevator for me each time, to the scrumptious fries with Lemongrass Aioli served at the 360 Roof Top restaurant, to the many employees who stopped me in the halls to ask if I needed anything...I felt the care and concern the Hilton brand is known for when it comes to taking care of their guests.

I will definitely stay here again. By the way Matt makes a mean omelet, Kathy (the restaurant hostess) has the most amazing attitude and bubbly personality and Melinda provided amazing service during breakfast. You know the service and staff are great when by the time you leave you know them all by name. Whether your stay is for business or pleasure...Consider staying at the Hilton St Louis at the Ballpark.

30/01/13 | Link | Rating: 5.0
67. C C.
Other than the parking, this place is great.  Close to all and the staff is fantastic.  From the greeting as I drive up, to the Executive floor, they are all friendly and give a warm hello when walking through the complex.  The front desk is very accommodating even though it can get crazy down there will all of the people visiting the 360 bar or gathering for a night out.  I stayed weekly from July through October and will be back again next spring if I get lucky.  Kudo's to the management and the people that make this place a temporary home away from home.

21/10/13 | Link | Rating: 4.0
68. Tiffany G.
The hotel was good. Stayed here for the Joyce Meyer Conference. Very centrally located. Elevators area  bit sketchy when things get busy. Had a view of the ball fiend. Loved the Starbucks and Yogurt shop in the lobby. Ordered Room Service and was pleasantly surprised how good the food was.

11/11/12 | Link | Rating: 4.0
69. Tom C.
What a dump.  Stayed as part of a large team offsite meeting.  Had to move rooms the first night due to a huge blister filled with water leaking onto my bathroom counter.  A colleague had to move THREE times.  

The place just looks kind of old and dirty but I have to at least give it props for its location near the ballpark.  The staff tries to please which is appreciated but are undone by the overall dumpiness.

The only reason for 1 vs. 2 stars is that sitting atop the place is the very, very cool 360 bar.  Would love to have a place like that in Charlotte.

19/11/11 | Link | Rating: 2.0
70. Stina N.
After reading all the reviews for this hotel, I was truly prepared for the worst in my visit.  My boyfriend and I stayed one night here while in town for a Hawks v. Blues game, and thankfully our overall experience was a positive one.  

My biggest complaint overall was that we spent our little weekend get away sleeping in separate beds because they were out of King rooms when we checked in, and we got two double beds.  (In all fairness, I booked the room for $63 through Hotwire.com , and they don't actually guarantee bed size just that the room will sleep the number of people specified in your reservation.)  The room was clean, the beds were comfy, and there was nothing about the place that made me instantly regret my booking.

As others have mentioned, the bathrooms are terribly small, it's a bit of a hike to the west (I think) tower, and the computerized elevator menus are kind of strange and a bit of a pain, but these were all very minor complaints to me.

I didn't visit any of the hotel bars, or restaurants, but I did you the fitness center which was great.  Nice equipment and plenty of it.  I thought it was a bit warm, but honestly, that's probably just my issue.

Overall it was a positive experience, and I would definitely consider staying here again.

13/12/11 | Link | Rating: 4.0
71. P M.
Earplugs anyone?

Hilton Ballpark has a great location, beautiful lobby, reasonably nice staff.  The beds are great, reasonably clean rooms, great night life at the 360 lounge.  Why not a happy camper.  The noiseproofing is TERRIBLE.  Premium room, west tower (17th floor), not near the elevator, I can hear every sound above me, next  to me and in the hall.  The heating system won't set to continuous fan so there is no white noise to drowned out the nose blowing, baby crying, elevator conversation, ice machine churning, intimate interludes.  I drove out to walgreens and bought ear plugs.  Maybe that should be part of the check-in premium package.

04/11/12 | Link | Rating: 2.0
72. Tommy M.
I stayed here last night and read the reviews, wondering why the hotel garners generally low ratings.  Yes, the hotel exterior looks tired, but the lobby is very nice, and my room had a great, super comfortable bed with soft fluffy pillows in front of a 40 inch flatscreen pulling in about 50 channels of which half were true HD.  I love the Lavazza coffee in the rooms, and wireless Internet is now complimentary, a rarity for a Hilton.

Oh, and staying at a hotel adjacent to Busch Stadium (yes, that "Ballpark") on the eve of the World Series opening had the place buzzing.  But then reality hit.

1. I grabbed the glass next to the ice bucket and almost heaved.  The glass (see pic) was filthy.  Come on Hilton, you can do better than this.

2. When I went to take a shower, I realized there were no wash cloths!  Plenty of body towels but not a single wash cloth.

3. In the morning I went to the bell station to check my luggage for the day.  No one was around.  I waited and waited.  The shoe shine set up about 25 feet away finally came over and tried to help but he didn't have access to the storage room.  After about 5 minutes I went to the front desk where a clerk took my bag.

What could have been a 5-star rating quickly deteriorated to 3 stars.  Will I stay here next time?  Will try the Marriott over by Union Station instead.

18/10/11 | Link | Rating: 3.0
73. Kristin W.
On my latest trips to St. Louis for the NLDS and NLCS, I had the opportunity to stay at the Hilton Ballpark which is located less than a block away from my favorite place on Earth, Busch Stadium.  It had been a few years since I stayed here last and I already had fond memories of this hotel.  I'm happy to say that the service, the rooms, and the restaurants were just as good as I remembered.

I stayed here on two separate occasions in the past 2 weeks.  The first stay was in the West Tower where I had a partial view of Busch prior to NLDS game 1.  My mom and I arrived at the hotel about 2  1/2 hrs before game time and were promptly greeted by a very friendly valet staff ($25/day to valet).  Our bags were quickly unloaded we were directed to check-in.  The line for check-in short and we were quickly checked in and directed to our rooms with a hint that we should check out the 360 restaurant on the 26th floor of the East Tower after the game.  The room was large and clean and I only wish I could have spent more time in it.

My 2nd visit was this past weekend when I stayed for the NLCS games 1 & 2.  I self-parked this time which was kind of a pain, but I eventually figured it out.  To self-park ($18/day), you actually park in the Blue and White parking garage kitty corner to the hotel off Broadway.  I pulled into the garage and was told to park and get a scan code for easy exit and entrance from the hotel at check-in.  I walked down the block to the hotel with my luggage in toe and when I checked-in, I told them that I self parked and was given the scan code which worked perfectly for me.  Check-in was again quick, efficient, and friendly and I was even given red and white beads to help support the Cardinals and wear to the game.  This time I stayed in the East Tower and had a view of the red fountain and the Courthouse.... Not quite Busch view but still very pretty.  Again the room was clean and very spacious and the hotel staff that I ran into around the property couldn't have been nicer.

I would highly recommend staying at the Hilton Ballpark.  There are many good hotels in the area, but this hotel goes above and beyond and is a St. Louis favorite.

16/10/13 | Link | Rating: 4.0
74. Jennifer K.
If you have an event with a lot of out of town guests don't go here. We blocked rooms with them in the promises of a comp'd room for newlyweds and after wedding availability at 360. We booked 40 rooms. Yes...40. Newlyweds charged for the room and no one allowed up 360 with. 25$ cover.  We were told this would all be taken care of. It wasn't. No one would help. No calls or emails returned. Very disappointing.

02/09/13 | Link | Rating: 1.0
75. Phon W.
This place is pretty nice. It's huge and the service is great! So of course I read the reviews before I got there (got it through hotwire so I didn't chose it) and i was scared of the elevators....we arrived the day after a huge snow store during a football coach convention/clinic thing. so the lobby were full of HUGE football guys and our first night there there was a crowd in front of the elevators but there was a guy maning them and it wasn't bad at all..less than 5 min wait. Went up to our room...nice bed, clean room, spacious, but very small bathrooms....and the most impressive thing Peter Thomas Roth products in the bathrooms. Wow! I got excited!  Our stay here was very relax. We hung out at the bar in the lobby by the front doors one night and I had an awesome conversation w/ the bartender. She was super nice. I used the fitness center it was nice and the pool looked nice but I didn't have the time to use it :(...

I wish I could have gone up to the 360 bar but I didn't know what it would be like, so i didn't pack nice clothing....The people I saw going up there had suit and ties on and the girls had at least 5 in heals...pimpin in my nikes, would have probably been frowned upon. So I just stayed at the bar downstairs.

it's a good location

24/02/13 | Link | Rating: 3.0
76. Rob N.
A bit of a puzzler, this Hilton.

The lobby, she is modern style with a flair for the dramatic. Monochromes, shiny things, modern retro art of the baseball persuasion. She looks cool, sophisticated, thoroughly with the times.

But just head on over to the elevators and the tragic consequences of a social life out of control become apparent. You can press her buttons, tell her what to do, but she'll go unresponsive on you for long periods of time. The fancy get-up is great and all, honey, but if I can't get an elevator to show up for five minutes+ at a stretch, I don't care about the packaging. And your chihuahua just peed on my shoe.

Get to the room, and it's a freakshow. Like her sister Paris, this one's all over the place. The mod trappings, gone - all that makeup and dressing faker than a grape-flavored diamond ring. She won't shut up, either - she wants you to hear everything - from what's going on the next room over to the party down the hall. Poor, broken down hag, you should get that AC looked at - it rattles and sloshes like a drunken socialite in a too-high set of heels.

Your only saving grace so far is that the tangy taste "downstairs" is self-serve froyo.

You need rehab, baby, and fast. But you say "No, no, no..."

18/09/11 | Link | Rating: 2.0
77. Brian F.
Not a bad hotel in the heart of St Louis.  The downtown is kind of dead at night so don't expect things to be very lively unless there's a baseball game that night.

This was a hotwire purchase and the first room they put me in had a heating unit that sounded like it was giving birth.  I complained and they quickly got me a MUCH nicer room.  The beds were super-comfy and I have to say I liked the "talking" elevator.  I would come back here.

14/11/11 | Link | Rating: 4.0
78. William C.
Would I go back - maybe.  This property has excellent location in regards to Busch Stadium and is great from that standpoint if going to a game.  However, while the room was clean and up to date and the lobby modern the room is small and the bathroom even smaller.  The shower curtain was not designed for a curved rod so it was too short and I had to watch how I moved so as not to push it out of the tub when showering.  After I showered the wooden door to the bathroom apparently swelled due to the humidity and would no longer open all of the way as it hit the commode.

If you are staying there hope for a room on a lower floor.  The elevator system is confusing and slow.  We had to wait several times for 10 minutes to get an elevator.  When trying to go down the elevator system kept giving us an error when trying to select the lobby as our destination causing us to use the stairs from the 15th floor.

The service was friendly and I have no complaints there.  I would stay here again only if I caught a good deal online.

04/06/13 | Link | Rating: 3.0
79. Dallas A.
I liked staying here.
Apparently the rooms in the West Tower are renovated and the "main" tower with the 360 rooftop bar has the older rooms. The down side to staying in the West Tower is that it's a further walk from the main lobby and feels a bit removed.

All (and I mean all!) hotel staff were very friendly and helpful. My room was clean and comfortable.

I have previously stayed in other dated, older, very large Hiltons similar to this one, but somehow this property felt different. More personal and welcoming.

One downside being the adjoining hotel rooms - when you don't want to adjoin with your neighbor. The door may be closed and padlocked but you may as well be in the same room. Unfortunately, I woke up at 4am to someone next door on an angry phone call to China. Yelling. In Chinese. At 4am. I think I've learned my lesson to request hotel rooms without adjoining doors!

I didn't really care about the elevator problem. Whatever. The one around the corner (West Tower - the former housekeeping elevator) was always available and I never had to wait for it. Just follow the big signs saying, "additional elevators." I had it all to myself during my stay.

05/06/13 | Link | Rating: 3.0
80. Richard W.
Not bad. But here are some thoughts:

Free WIFI in the lobby. You need to pay for WIFI if you want to use it in the rooms.

The new "high tech" elevators are absolutely... stupid, to be honest. It's a gamble. You're either in and out within seconds or you're waiting for 20 minutes because only one of three cars are running. The new 360 restaurant on the top of the hotel brings a lot of customers that clog up the elevators.

Oh yes, AND they're tiny.

I just wanted to take a nap.

Speaking of naps, the beds are fluffy as freak. Love the beds.

Speaking of beds, the room service and cleaning was spot on and on-point. The cleaning woman we had we the HAPPIEST person in the world. I loved seeing her every morning - she put a smile on my face :D

Get that elevator fixed yo. Or just downgrade to traditional elevators. Those seem to work just fine.

01/01/13 | Link | Rating: 3.0
81. Jeff I.
This could have been the worst hotel experience relative to the expected value of the hotel. Do not stay at this hotel. I have stayed at hotels all over the world, some expensive and some inexpensive, this hotel experience was at the bottom of the barrel.

The hotel has a ridiculous elevator system where you choose the floor from the outside of the elevator - no buttons on the inside. On the surface, this may seem neat and high tech but it is extremely inconvenient. I walked up to the elevator while two people were boarding but I could not get on that elevator because when I pressed the outside button for the 15th floor, it was too late to get an the elevator with the open door. This happened to two other people during my stay when I was already on the elevator and the doors were about to close.

I checked into my room and the temperature was 60 degrees. I called to the front desk and was told that there were no other king bed rooms and they would move me to a double bed or send the engineer up. The engineer explained the thermostat has a motion detector and shuts down when there is no motion to save energy. Nice idea in concept, horrible in practice. What happens when you go to sleep? More on that ahead. The engineer said he over-road that feature and the room warmed up after an hour or so.

The shower head fixture was pulled out of the wall. The bathroom door cleared the toilet by an inch because the bathroom was so small you had to squeeze to the side of the toilet just to shut the door.

When I turned the lever to exit the room, multiple times the dead bolt was extended and it banged into the door frame as the door attempted to close.

It is 2014 and the room had one outlet on the desk. No available outlets were near the bed. People today have phones, tablets and laptops to charge. When I unplugged the lamp to plug in my phone, both lamps went out because they are using an extension cord that hooks both lamps together. I unplugged the clock, which had the wrong time and needed the engineer to set because it was locked on the back, to get to an outlet for my phone but at night, didn't charge the phone.

The next day, I left for meetings and when I returned, the room temperature was 62 degrees. I spoke to the manager and asked what they were thinking?? The next engineer arrived and supposedly fixed the thermostat again. I left for a meeting, came back 2 hours later and the room was 66 again. I went to the front desk on my way to dinner and told them I did not want to come back from dinner later that evening and have a 60 degree room. At that point, they offered to move me. I was on my way out and told them I would prefer they fix it for the 12 additional hours I will be in the room.

We had trouble getting taxis at various times.

When I came back around 10:00 it was about 70 degrees. Remember the motion detection feature? Guess what happens when you sleep (unless you sleepwalk I guess)? I woke up at 5:22 AM and the temperature in the room was 63 degrees. The only thing worse than getting out of bed at 63 degrees is getting out of the shower at 63 degrees.

The shower controls were inconsistent and the water pooled up in the tub. My associate indicated his sink didn't drain properly.

This hotel is lousy. There are many other hotels in St. Louis that are much better. In fact, I am sure there are few that are worse. Don't stay here.

12/02/14 | Link | Rating: 1.0
82. Geoffrey R.
Beautiful hotel. Stayed here for a night after Thanksgiving 2011, booked through Priceline's Name Your Own Price option for $50, and couldn't have had a more enjoyable experience. There's a lot directly across the street charging $5 for a full day's parking, so to find something either cheaper or more convenient downtown...not possible.

The check-in process was quick & easy, the staff was super friendly, and the room was a great setup. 9th floor, great view of downtown StL, dark wood furniture & a kickass floor mirror makes me a happy camper. The staff went out of their way at every turn, making sure i knew where everything was, what was offered by different businesses, and that I could order from the attached Imo's via room service. They've got a business center, that has both desktops with free internet access, and free wi-fi for you laptop folks. Would stay here again in a heartbeat.

The cons were minimal. They've got the hotel split into 2 towers, East & West, and the West tower is a little bit of a hike after you've been drinking. The bathrooms are not the biggest...meaning the door will hit the tub frequently when opened. And that attached Imo's...just avoid it, for the love of God. Very poor representation of StL style pizza.

05/01/12 | Link | Rating: 4.0
83. Ari D.
Really nice public bathrooms ...grand entrance and wonderful people here

08/11/13 | Link | Rating: 5.0
84. Katie P.
I found this hotel to be extremely disappointing. Upon arrival we noticed that our sheets were dirty (stained, hair in the bed, and crumbs on the sheets). The hotel did promptly send someone up to change the sheets and offered us Starbucks gift cards. Later that night we noticed the shower and sink in our bathroom were not draining. The sink in our friend's room next door also would not drain. They sent up a maintenance person who spent 30-45 minutes cleaning out the drains. Even worse was that this was at 2 am after a long day at a conference and we had an early morning the next day. The general cleanliness was also questionable- lots of dust coming out of the air vents and clogging the vents. I was expecting a lot more. The rooftop bar has a nice view of the arch.

09/02/14 | Link | Rating: 2.0
85. Gabi M.
I gave this hotel another shot despite my disappointing first experience here a year ago, and I have to say, a year made a huge difference in this case...

I stayed in the front tower and my room was much nicer than I recall my room being last time.  (Still missing a robe and a mini bar and a bottle of water, but much more comfortable for sure).  The staff has been super friendly this time around as well.

In addition, I ordered room service and sure, it was a bit on the slow side arriving, but it was very tasty once it came.  And the highlight of this visit was an event I attended on the 26th floor rooftop restaurant, 360, aptly named for the 360 degree incredible view of the city.  The food, drink, and service were all amazing...

At this rate, I'll be back again in another year, and hopefully bump up this Hilton to four stars... that is, if they can work on getting me a robe and a bottle of water in my room!

01/02/12 | Link | Rating: 3.0
86. Bobby Y.
I've stayed here a few times. Sadly the building is old, they've done some renovations, but they don't make up for the age of the property. There's the east tower and west tower and I always get the west tower. I find the room very average.

Once inside the room you don't get all the amenities you expect from a full service hotel: no mini fridge, no free bottled water, my room had no laundry bag, my room's clock wasn't even plugged in. It got worse, the bathroom sink easily backed up...a simple plumbing fix. Two thirds of the wash cloths in the room were stained. Then there was a stain on the big bath towel.

Upon entering the room I smelled a heavy odor similar to mold. Then the old Soviet era HVAC control only went as low as 65. St Louis in the summer is brutal, usually in the 90s.

The icing on the cake is that as a Hilton Diamond I was overbilled for Internet access.

One cool addition is the 360 bar on the roof of the east tower. Great views. The hotel lobby has a Starbucks and an awful froyo frozen yogurt shop.

I think a better, more sincere reply from management would be, "Look, we're sorry there was no mini fridge, sorry you were left parched without so much as a water, sorry you were left with no laundry bag and had to pack your dirty clothes next to the clean ones, sorry you had no working clock, sorry your bathroom sink backed up, and sorry none of your towels were clean."  

"As a make good on your terrible experience, we'd like to give you a free night stay at the Motel 6, because obviously that would be more on par with what we strive to offer our guests."  

"Sir, you may know this location to be a dump, but we're going to somehow try and convince that it's not."  "After all, that's why we're rated #1 hotel, by our own rating system for 5 years in a row."  "Don't worry sir, we'll be happy to throw off your rating averages with fake reviews from our staff, and highly edited pics by VFM Leonardo."

05/09/12 | Link | Rating: 1.0
87. Beth S.
We were in town for just a night to see a ballgame. The location is perfect if you're going to see a game at Busch Stadium as it's just a short walk to the stadium.

I love the lobby, with its Cardinal baseball memorabilia; especially the huge framed baseball card collection outside the Market Street Bistro and Bar.

Staff was pleasant and accommodating and the room very nice, though we'd have loved a refrigerator. We were on the city side, with a nice view overlooking the courthouse and a view of the Arch.

It really annoys me when a more upscale hotel charges for wifi. I paid $9.95 for the privilege of checking my email on my iPad, only to find that it was going to be another $9.95 to connect on my phone. If Holiday Inn Express can provide free wifi for guests, I think Hilton should as well. It's just a tacky, nickel-and-dime way to squeeze a little more money.

Irritation with paid wifi aside, we'll definitely stay there again, as everything else was great.

Don't miss the 360 bar on the 26th floor - at least head up in mid-afternoon to catch the view. We were planning to go for a drink after the game, but were too tired to deal with the crowds, and a staff member told us that our best bet for getting in for after-game drinks was to leave the game a couple of innings early -- a no-go for these rabid baseball fans. So we have yet to see what we can only guess is a spectacular nighttime view. Maybe next time!

03/08/12 | Link | Rating: 4.0
88. Stephen H.
Maybe it's just me, but I keep staying at great places downtown.  I've stayed at the Millennium, the Hyatt Regency, and this last weekend I stayed at the Hilton at the Ballpark (not to be confused with the Hilton Downtown, which is literally 2 blocks away...yeah, don't ask me about who figured that one out).

Room was great, service was courteous, there's a freaking self-serve frozen yogurt place adjacent to a Starbucks in the lobby.

Oh, and there's the pretentious rooftop lounge for people who need to stand in line for an elevator because they want to pretend they are in Vegas or LA, instead of a city with its own character, style, and pace.

Note to the management: Just as a marketing question, why wouldn't you give guests at the hotel premium/accelerated access to 360?  You could even get away with charging like $5/$10 a day for it, but to think that your hotel guests have to stand in the same line with the people off the street?  Just a bit ridiculous.

Lots of cool places to sit and just have a conversation, all throughout the sprawling 2-tower complex.  So close to Busch Stadium...seems like the no-brainer choice for out of town fans coming in for games.

22/05/12 | Link | Rating: 5.0
89. J S.
Don't expect to get any sleep while staying here.
I understand that it has a high level of activity with its proximity to the ballpark, but the noise level is subpar in the rooms.
I could hear everything that was going on next door, the loud housekeeping staff and everyone walking down the hall. It kept waking me up all night, and I am a heavy sleeper.
The lobby at night it highly atrocious with drunks waiting for the elevator to go to the rooftop bar.  
Clearly not classy at all, very tacky and certainly not worth the $300 per night price.  I recommend the Drury on 4th.

12/04/14 | Link | Rating: 2.0
90. Michael M.
Expected more based on the name, price and first impression. The valet guys are very friendly and helpful and the front desk was also friendly. Very close to Busch Stadium which is nice. Parking is across the street in a garage, $20 in-and-out a night isn't horrible. Breakfast buffet is very overpriced. Pretty cool and interesting elevator system. Hotel room was below average. One of the lamps didn't work, some plaster from the ceiling was falling off, shower head came apart and the shower drain backed up. First time at a Hilton and probably the last time.

29/11/14 | Link | Rating: 2.0
91. Tara G.
I stayed in the east tower and my room was in between two others on a corner next to the elevator. I had a common door with one of the rooms and my neighbor had a phone conversation of which I could hear both sides. Possibly speaker phone but still... I didn't wake in the night, but sleeping pills and earplugs were definitely necessary.

Customer Service:
Lobby service was 4 stars and prompt. Phone service was curt and abrupt.

I had to call housekeeping because there was almost no toilet paper when I checked in. There's a place for 2 rolls and the one roll was 90% empty, so this clearly was not an oversight from one guests' use unless they stayed for more than a few days.

very convenient. The conference was in the hotel but it was convenient for downtown sightseeing/business. Walking distance to the courthouse (medium), Union station (a decently long walk) and the arch (short walk).

Business visitors:
paid wifi in the room, free throughout the rest of the hotel. No USB plugs for i-devices.  

I'll review 360 separately but that was excellent and well worth a visit.  

No shuttle to airport but saw a shuttle in front of the lobby so maybe I was lied to when I called last week?

30/10/12 | Link | Rating: 2.0
92. Aimee-Michelle H.
Never again!! That was my first thought after yet another issue popped up during our stay. What upset me, well let's see.
1. The elevators! Horrible!!!  They are computerized and you spend 20 minutes at a time waiting for them. You even have to wait in line in the lobby to use them and God forbid you should step out of it. The people manning them about bite you head off.

2. The bistros. The restaurant in the lower area is really pretty and the service was great. The food is another issue. I ordered the pork chop and it came back partly burned. The only thing that saved it was the veggies, yum. The soup was very spicy and my 4 year old only ate a few spoonfuls. If we had know we would have given her something else. My husband's burger was also over cooked. The sweet server was very apologetic.

3. You have to pay for WiFi. Not just for the room but for EACH device!! When we discovered this, which was not mentioned at sign in, we were told to call tech support and they would switch devices so my husband could work. A half hour later we still did not have access and still were having to pay on another device. At $15 a device!

4. Parking: So you can pay $5 for the parking garage across the street that is unsecured OR pay $18 for the hotels secured parking down the street OR $25 for valet. Need I say more.

There is more, but this should give you enough pause on staying here. There are other hotels in the area so I suggest you look at them. Unless of course you want to waste $200 on your room.

31/12/13 | Link | Rating: 1.0
93. Justin S.
It looks nice on the outside but the bathroom was gross. The window to look outside of the hotel to the arch had finger prints all over it. You could tell that they had not clean it as we'll as the pictures. Room service did not make our beds and we had to ask them twice to get towels. Although I must say that the view of the arch and the ballpark where amazing. As well as the rooftop diner.

15/07/14 | Link | Rating: 2.0
94. April P.
So nice wish I could stay in this hotel more than one night.Walking distance to all great destinations like the ball park village and busch statuim, union station, the arch, and hard rock cafe, also the brewery etc.

03/07/14 | Link | Rating: 4.0
95. John H.
Recently, I attended an awards dinner that started out with hors d'oeuvres and live music in the Arch Ballroom (with an excellent view of the Old State Capitol), then moved to the Grand Ballroom for dinner. I think there are ceiling-to-floor room dividers to section off a large portion of the space, but I'm not sure just how much our group occupied. We were at table 28 out of about 35, ten per table, so about 350 guests. I'm always amazed that food can be so evenly good when that many plates come out at once, but it was. The "Cupcake Wars" chef (from Jilly's, I think?) was there, so dessert was as spectacular as a cupcake can get.

30/08/13 | Link | Rating: 4.0
96. Paula P.
This is an average hotel. Rooms were OK, nothing special, but they were clean. My bathroom was about the size of a closet, but it served.

One odd note, their elevators have a keypad where you input the number of your floor, and it will assign you an elevator to take! Very different, and a little disconcerting to know that you are blatantly in control by the whim of a computer! Once inside the car, there are no buttons, but of course I looked to push my floor every time I stepped in! LOL!!

Service was friendly enough, no real complaints...it was what it was, a hotel.

14/05/13 | Link | Rating: 3.0
97. Carolyn W.
We stayed here for a night and had rooms in each of the towers. I agree that the elevator situation was odd and a bit unusual but not that bad. Overall we had a great experience, great views, and clean rooms. We were close to the ballpark, the Arch and enjoyed the parks, etc. My only sadness was that I couldn't take advantage of our location since we were busy with our event.

12/05/14 | Link | Rating: 4.0
98. Garet S.
This experience reminded me that not all Americans have equal rights under the law... but I'll get to that.

In town for a wedding, it was my first time visiting St. Louis, and of course checking into a hotel was my first experience of the city. I walked up to the counter and generally pleasant young girl greeted me and ask for my info upon check in. I gave my name, and they had nothing.

So here's the backstory... I booked this trip with my husband with my husband's Hotwire account. When we booked the trip, we put my name down as an additional guest who may check in as well. I was arriving before my husband and would be the one checking in. Prior to the trip, and upon booking, we called Hotwire and confirmed that I may check in. We then called the hotel and had my name added to the reservation, explained I would be arriving first, and they confirmed, stating absolutely that it was taken care of.

So, here I am at the counter and I say "Maybe you have the reservation under my husbands name? If so, my name should be listed as the one checking in." The at first pleasant girl looked and said, "Oh yes, I see the reservation but you are not allowed to check in." I explained the backstory, which she responded, literally "You'll have to wait or call Hotwire." I asked for the manager. The manager did not come over, he told the receptionist to tell me that I could only call Hotwire.

Frustrated, I called Hotwire, and as I was on hold for 20 minutes, I explained to the receptionist that I felt that this was unfair, as IF I SHARED THE SAME LAST NAME OF MY HUSBAND, they would allow me to check into the room that WE had already paid for. But because we both decided to keep our own last names, and that our relationship is not legally accepted in Missouri, since "same-sex couples and families headed by same-sex couples are not eligible for all of the protections available to opposite-sex married couples." I was extremely disappointed with the Hilton brand, the same brand that "scored a 90 out of 100 on the Human Rights Campaign's (HRC) 2012 Corporate Equality Index."

After getting nowhere with Hotwire, I called my husband who was still at home and he called the hotel. Again explaining the situation to another very tall, young man with brown hair (I saw the guy pick up the phone and immediately rolled his eyes to his younger, and shorter colleague). They were laughing and not taking the situation seriously at all, until they saw me starring at them obviously pretty offended... took them a minute to connect the dots. He then went to the manager, manager gets on the phone, hangs up and finally comes to me.

The manager approaches with NO solutions other that I must call Hotwire, at that point I was already on hold with them still and explained it was a Friday at 6:45pm and I didn't know if I was going to reach anyone and all I wanted to do is take a shower and go to the wedding event. He said "My hands are tied, sorry there I nothing I can do."

Not one person had the common sense or the interest to say "I am sorry you are experiencing this and I will try to help you, let me talk to the manager, and we'll get Hotwire on the phone."

I got, "Hotwire is a separate company" and I'm basically screwed.

45 minutes at the desk - after my pleading, showing all my receipts, invoices and whatever else I could get except my actual WEDDING CERTIFICATE, Emily (the 5th person I've talked to) comes over and IS THE FIRST PERSON to actually sympathize with me, addressed the ridiculousness of the situation, personally called Hotwire (AFTER MY HUSBAND HAD TO SUPPLY HIS SOCIAL SECURITY NUMBER TO HOTWIRE OVER THE PHONE), apologized for everything, checked me into the room and gave me two drink tickets for my troubles.

Now I'm not sure what Emily's position is at this hotel, but she is THE ONLY ONE who actually offered excellent service. The rest of the team, including the manager, shockingly offered bare minimum help, so much so that I wasn't sure if I had a place to sleep in a city I've never been to.

While that deserves ZERO STARS, I look to Yelp to report such a horrible experience that not only was way beyond subpar but reminded me that not everyone has the same rights in this country and that a company as large at HILTON should be more responsible with how they train their staff to accommodate all guests as its an overall reflection on their brand.

I'll be making a formal complaint with their corporate office.

(On a side note: the view is nice, the bed is comfortable, the cleanliness is gross, I was out of my room from 8am to 6pm and there was no maid service, and I intentionally avoided the hotel lobby so I wouldn't have to see any of the people who were pretty much useless and carefree in helping me.)

03/09/13 | Link | Rating: 1.0
99. Heather S.
Meh. Doesn't live up to the Hilton name. Yes, it's a great location and has an awesome rooftop bar for Cards games. The service was also great. This warrants my 3 stars. Other reviewers have mentioned the rooms need updating - UNDERSTATEMENT. I couldn't close the door to the bathroom without lifting my toilet seat. My bathtub leaked continuously. The A/C couldn't get colder than 70 no matter what I set it on. And getting to your room in the East tower on game day? Fuggetaboudit. The whole city lines up to get to the rooftop bar. Many people were taking the stairs - fine if your room is on the 5th floor, but unless you're training for Hustle up the Hancock, you won't want to huff it up to the 17th floor.

Bottom line - the stay was fine. But don't expect a Hilton experience.

03/07/13 | Link | Rating: 3.0
100. Leslie E.
Meh...from walking into the lobby, I had great expectations for my room...east tower is in SERIOUS need of updates. The bathroom is tiny and had to squeeze by the toilet to close the door; mirror was broken & dirty. Rooms not soundproof at all. Bed is comfy & good view. 360 bar is nice. Elevators are unnecessary. There is another Hilton a few blocks down that looks more modern and will check that out next time in town for work.

18/05/14 | Link | Rating: 2.0
101. Brent Z.
Great hotel. Im a diamond member and I got a nice room in the west wing.

The concierge lounge surprisingly had a full dinner. Pasta + chicken + salad + some appetizers. Most other ones I've been to are just appetizers.

Staff was very friendly. Check in was quick and easy.

Fitness center was clean, has dumbbells up to 50. 2 pulleys, benches and cardio equipment.

Location is great. 5min to the arch and 2min from the ballpark.

Definitely a hotel worth staying at, especially if you're a Hilton diamond member

06/08/14 | Link | Rating: 5.0
102. Liz B.
Bed Bugs. Takes 5-15 minutes to get elevator. No towels in pool even after multiple guests called over a half hour period. Unauthorized charges that they did not even tell me about. Rude people at the desk. Zero stars would be more accurate.

27/03/14 | Link | Rating: 1.0
103. Ryan K.
They did a great job hosting our convention. Room in the east tower was nice and clean. Great staff that strive to make everyone feel at home. Rooftop bar was amazing and lower level bar has the best pizza I have ever tasted. Many negative reviews are on the guests, not the hotel. Read between the lines.

12/10/14 | Link | Rating: 4.0
104. D J.
Always a must when in the city.  The customer service is awesome, not doubt about.  You get St.Regis attention and detail at a Hilton price point. Food is okay, not spectacular, and the wait time for a meal at the bar can be long. They sure that up and we are looking at that 5th star

26/08/14 | Link | Rating: 4.0
105. Leigh W.
Employees are very helpful & friendly.  The rooftop bar for hotel guests is beautiful & lovely during game days or wonderful weather.  The problem with this hotel & the reason I give it three stars is had to park two blocks away as parking was full for a room that was $300.  The ballpark view rooms are also dated & in serious need of a remodel from so much use.  Location is great price doesn't fit the accommodations.

03/09/14 | Link | Rating: 3.0
106. Pamela M.
Don't be fooled by the cool, modern lobby and hip 360 Restaurant and Bar. This hotel has a good downtown location, but the rooms in the East Tower are older and in need of a facelift. The inefficient electronic elevator system often makes you wait for a longer time period than necessary. Moreover, if you want to go to 360, you have to take the elevator from your room floor all the way back down to the lobby, wait in line, and take it all the way to the top floor. Talk about complicated!

The room was very anticlimactic after seeing the lobby.  The room was decorated with heinously patterned wallpaper and grandma's furniture. I suppose with the Hotwire rate of $90, we were satisfied with the mediocre rooms.

On the plus side, the hotel's 360 Restaurant Bar is impressive. It offers sweeping views of the city to soak up the sun and watch a Cardinals game, with binoculars, of course!

Note: Self parking is $18.00/nt and there is a $75.00 non-refundable deposit for dogs.

16/06/13 | Link | Rating: 3.0
107. Eddie O.
Great hotel with excellent hotel staff that are everywhere to help. Rooms are really nice and the view of the arch is incredible. I would come back and probably will in the future.

25/10/14 | Link | Rating: 4.0
108. Meredith S.
Mostly great hotel until you notice the details. Dirty bathroom door. Soup scum in tub. Brow grout. I would come back but hope they work I details in maintenance. Location was great as were the people. Super comfortable bed!

31/10/14 | Link | Rating: 3.0
109. Mike R.
I stayed here for a business conference. I was given the wrong room  Once I got there, I had to call down, and get them to prepare the correct room for me. My package included breakfast, I was never given the breakfast coupons at check in and had to go back down and ask for them. The elevator system is extremely slow, and is managed by an employee who said I could not go to the top bar because was wearing a tank top. I said okay then I will go to my room and told him the floor number he began to harass me, telling me all the reasons that people can't go up to the bar, my response was I heard you. He continued harassing me, I once again said I heard you, went back upstairs to my room.  the hallway on my floor smelled like mildew. Not a good experience will never go back.

16/07/14 | Link | Rating: 1.0
110. Steve E.
My Dad and I started our Father - Son vacation with a night at the Hilton St. Louis at the Ballpark. The hotel is located right downtown, very near the historic Gateway Arch and the Mississippi River.

We flew into St. Louis on a rainy, foggy night, so we couldn't really appreciate the location until the following morning. We knew the hotel had two towers with 20+ floors in each tower, so there were plenty of rooms - which was a very good thing since there was a HUGE religious conference happening in St. Louis, and the Hilton was one of the key hotels for their delegates.

In addition, Dad and I were part of a travel group that was boarding an authentic Mississippi paddle wheel steamboat the next morning for a 7-day journey from St. Louis to New Orleans, and there were 400 or so of us also staying at the Hilton.

The hotel was packed, and as a result the elevators were atrociously slow, and the on-site restaurants were packed with hour-long waits for tables.

We didn't really appreciate the view out of our 17th floor room until the next morning when we pulled back the curtains, and realized that we were looking straight down onto Busch Field. (See the attached photos).

The hotel seemed a bit dated, and smelled musty, but we couldn't argue with the location -- and the view was just amazing! You could easily sit in your room and watch an entire baseball game with no problems.

19/11/12 | Link | Rating: 3.0
111. Chris H.
Great rate with Hotwire. Bar 360 at the top is a must see. Was able to accommodate request for arch view room despite low rate. Nice hotel..

11/11/14 | Link | Rating: 5.0
112. Lynne C.
Booked this hotel because of its proximity to Busch stadium. But, we stayed in the west wing, which is supposedly better than the east.  Not impressed!  Small double room, no queen beds!  Awkward mirror location in room, so you can't use it for makeup or hair!  Bathroom was small and no exhaust fan, so mirror was not usable after a shower. Great views, not enough power outlets for the 21st century!  Very noisy near the elevators. At least there was a Starbucks in the hotel, we paid extra to be on the "executive" floor, with "free" breakfast and evening snacks...to find out that feature was closed on weekends!   Really?
Would stay elsewhere next time.

31/05/14 | Link | Rating: 3.0
113. Paige T.
I mistakenly booked a room here that coincided with opening day.  If you are a Cardinals fan, this is the place for you.  

I arrived at exactly the wrong time.  I had to circle the building twice in order to get pulled in to the semi-circle drive. I called the concierge, as I was having trouble, and he said to go ahead and pull in as close as possible and the staff would assist me.  Once I finally got close enough, the gentlemen informed me that they had no valet space, and directed me to the parking garage.  45 minutes later I was able to park and walk back to the hotel.  

Once in the hotel, I ordered room service.  I had a sandwich with fries, and it did not come with ketchup.  I had to call down three times, and it was about an hour wait until the gentleman brought a bottle of ketchup, which he then dropped onto my tile floor, causing a glassy mess.

I'm currently trying to finish up work for the day, and get to bed early since I had to wake up early for a flight to travel here, but that isn't going so well, as the stadium is blaring hard rock music.

I had planned to stay through Friday, but I'm checking out tomorrow and moving to the Embassy Suites downtown.  I will NEVER stay here again.

07/04/14 | Link | Rating: 1.0
114. Jamie B.
We had a room here in the east tower on the 21st floor. The view was great and the room wasn't bad, but I've seen better.

* Being a block away from the ballpark is awesome, and not having to deal with traffic after the game is also awesome.
* Decently sized rooms.

* We had to fix our toilet. Twice.
* Tiny bathroom, as in the door actually hit the toilet seat when you opened it.
* We also had to fix our curtains: the pull rod fell off, then the curtains got stuck on the track multiple times and it was hard to open them again.
* Our thermostat changed temps randomly. We set it at 72, left, came back and it was set to 65 and our room was freezing. It happened again while I was showering in the morning, it went from 72 to 68.

And then the bell hops... I realize they're trying to be helpful, but I've never had so many people try to take my bags from me and be so confused about what was actually going to happen to said bags. Were they wanting to hold them until my husband parked? Were they going to deliver them to my room? Did they just want to get them out of my car? We just wanted to carry them ourselves, but no one would leave us alone.

And about the elevators everyone talks about. It's a touchpad, it's different, you just have to think a little more about what you're doing. But the fact that they had 1-2 staff constantly helping people with the elevators makes me wonder if their fancy-shmancy setup is even worth it. They're really NOT that confusing. Instead of pushing a button inside the elevator, you push it (rather, touch it) outside of the elevator. You can still see the number for your floor and the other floors you're making stops on inside the elevator, on a screen near the doorway. The system helps coordinate the elevators and make the stops more efficient, that's all. And even with that, it still takes a long time; three tiny elevators is not enough for the size of that hotel.

The part that sucks is if you want to go to 360, you have to go down to the lobby, hop in line, then go back up to the 26th floor. That part seems kinda silly, but I guess they're trying to ensure minors don't get to go up there since they ID you in the lobby.

Another thing with the elevators: I was disappointed they didn't have the whole "slide your card key to prove you're staying here, then choose your floor" setup for extra security. Especially in a city, this surprised me. Maybe it's not a huge deal, and I know it's not a "bad" part of town, but it still would have been nice since there are so many people who come thru the hotel to go to the rooftop bar.

This hotel comes with a heavy price, the location has to be the big factor in that. Otherwise, the rooms are just standard. I MIGHT stay here again? But I think I'd check out another hotel or two before doing so.

23/05/14 | Link | Rating: 3.0
115. T B.
Nice central location for everything. Rooms are tiny with a,weird layout. Not a new place, but we'll kept. Staff was excellent. Probably over pricrd, but the location is the key.

08/12/14 | Link | Rating: 4.0
116. Kasey R.
PRO's: The views are great.  The 360 bar is amazing, and at night we got to catch a game from the rooftop, it was awesome.  The lobby is nice, staff is friendly and helpful.

CON's: Okay this was one of the most OBNOXIOUS places I've ever stayed.  IF YOU STAY HERE, STAY IN THE WEST WING!  It is newer or remodeled.  I was in the East Wing, and my air conditioner was so old and rattled all night long even if it was turned off!  I was here for two nights for a conference and I hardly slept either night!  It wasn't until my last day when visiting a coworkers room (so she could keep my bags for me so i didn't have to check them and she was staying an extra night).  I realized in her room, the air conditioner was a quiet wall air conditioner!!!  It was like night and day.  They had stylish decor and furniture.  My headboard was a wooden slat nailed to the wall.  Gross!  

The elevators suck.  The system isn't as hard to figure out as everyone says but on multiple occasions I would select my floor, and it would be lit up in the elevator and it skipped it anyways!  I had to go all the way down to the lobby and come back up 21 floors.  This took a while as they are slow.  Really REALLY obnoxious.

27/05/14 | Link | Rating: 2.0
117. Paul S.
When I stay at a hotel, I really have pretty minimal needs.  Clean rooms.  All the systems work.  I can get a decent breakfast.  Decent exercise facilities.  Maybe the staff is friendly.  I mean, really, when I go someplace and stay in a hotel, mainly the only thing I use it for is to get some sleep.  I'm not there to hang out in the hotel.

This time was somewhat anomalous.  I was in St. Lou for business, but I had a fair amount of downtime over the three plus days I stayed. It was butt-cold, so I ended up spending more time than usual in my room.

So the Ballpark Hilton.  What can I say.  My room was clean and spacious. The shower was great, the view of the arch was nice, and everyone was super friendly.  I forgot my sneakers, so I never even looked at the fitness room, and it was so cold out the pool seemed completely unappetizing.   The heating system in the room was a blower by the huge window that was constantly on, so there was always a hum of white noise.  I suppose that could be a good thing, since hotels are always noisy.  But my bed had the thinnest of comforters, and I was cold at night, no matter where I set the thermostat.

Finally on the last night I found a blanket in the closet.  So that was better.

I only had breakfast there once.  The oatmeal was fine, and the yogurt and fruit were fine, thought they used one of those dinky little tongs for the blueberries, so it took forever to get a decent amount.  The coffee was pretty good and they put a huge thermos of it on your table so you never have to ask or wait for refills.

I should mention the guy who checked me in (and out) was really nice, and referred me to the Broadway Oyster Bar, which I loved.

I suppose a Hilton is pretty much a Hilton.  The place had a generic feel to it that reminded me of the days I used to spend a lot of time in such hotels.  Everything was serviceable and fine, but it all lacked character and specialness.  Next time I might seek out a boutique hotel or BnB.

14/01/15 | Link | Rating: 3.0
118. Heidi K.
The staff is nice and friendly and very helpful. The manager of the hotel basically gave us free parking for the rest of our stay after we had only paid for a days worth which is a plus in my book! Our room had a breathtaking view of the arch and the rooms facing the arch are in the east tower which is the tower that really hasn't had any major remodeling done to it. Both the pool and Hot tub are nicely kept and are located on the 2nd floor and close at 11pm. i just loved the fact that the pool was indoors and I could float around in it while gazing up at the night sky!

I can't really say that I had much of a problem with this place. it's located in the heart of downtown St. Louis and it takes about 5 minutes (maybe less) to walk to the arch. The only problem I had was the elevators which seem to make everyone mad. The way the elevators are set up is just... weird. You can end up waiting 20 minutes just to get to your floor and the problem isn't the fact that the hotel is crowded it's... well there's really no way that I can explain it unfortunately. Also don't expect very modern rooms...

Too add to this review, there is a Starbucks in this hotel that is very nice, but they increase their prices since they are located in the Hilton. there is also an Imo's Pizza located in the hotel that has good service, but the food tastes terrible.

15/07/14 | Link | Rating: 4.0
119. Liz U.
This review is for their restaurant. I met my family here for breakfast. This service was so slow. And, the food was terrible. I ordered the Eggs Benedict. The hash browns had no seasoning and were lukewarm. The "hollandaise" sauce was the color of Mountain Dew.It was sour and also lukewarm. I ate a few bites of my breakfast. I pushed the food to the side. During our meal, the manager stopped and talked to every table but ours. He looked at our table and walked away. This was very disappointing.I would not eat here again.

08/02/15 | Link | Rating: 1.0
120. Lisa M.
"I expected more for this size Hilton in the Heart of downtown St. Louis!"

We visited this Hilton for 3 nights in September while doing a mid-west baseball tour. I picked this Hilton for it's proximity to Busch Stadium and the fact that I am a Hilton Honors Diamond Member.

We checked in, no biggie but I guess I expected more as being a Hilton Diamond member. We got to our room and it was a "deluxe" room, I asked later, and the "view" made it deluxe. There was a huge bump in the middle of the room where the carpet had bunched up and needed to be cleaned and stretched at minimum, there were actually places as you walked across the room where the floor had divots, i guess broken concrete? Anyway, the room was large but the bathroom was like a postage stamp! You could barely get in there and close the door, and I'm a small person!

The Sunday Breakfast buffet was nothing to write home about, it was minimal. For that price I would expect a lot more there was not anything offered as to cook to order eggs or omelets, not sure if they were even offered, anyway, I did not like the breakfast at all! Yet the waiter who only brought us Juice and Coffee made a point to note the gratuity was not included in the "complimentary breakfast".

The only saving grace was Vincent in the executive lounge where the breakfast was better than the Sunday brunch and he gave us some hints about where to go for dinner, etc. If I were to go to St. Louis again, I would not stay at this Hilton hotel, and I've stayed at Hilton's around the world and this is bar far one of the worst.

05/10/14 | Link | Rating: 2.0
121. T O.
No. At least not on the weekend, when the place is filled with drunk people partying downtown. Being shoved into a half-sized elevator filled to bursting is not what I want to deal with after a day of traveling, nor a lobby filled with shouting. A nightcap on the rooftop might have been nice but the clerk who checked us in and told us about it didn't mention that you can't get to it from your own floor--you have to go back down to the lobby and wait in line and get put into a different overcrowded elevator. Luckily since we accidentally went up to the top floor, we could hear how loud it was so after going back to the lobby we decided to skip it (so much for that amenity). Went to the lobby bar instead--uncrowded but still pretty loud because of aforementioned partyers all over the lobby.

The room itself: the window was dirty, making the view we paid extra for a lot less enjoyable, and the bathroom door wouldn't open all the way bc it's blocked by the toilet.

Excellent down pillows though. The only thing that reminded me this was supposed to be a high-end hotel and kept me from feeling like I was sleeping *in* a ball park rather than just near one.

09/08/14 | Link | Rating: 1.0
122. Martin C.
If you are staying on the Broadway side of the building, remember to close your blinds. The reflective of your room can be seen on the KPMG building from the 360 rooftop bar.

I say this because I've seen about 3 naked people while my wife and I were on a date.

06/09/14 | Link | Rating: 4.0
123. Jeff F.
What a strange hotel.

The elevators are a mess. They rely on a touch pad system that is comically unnecessary. There are no buttons on the inside of the car. Once you get in, you're at the mercy of patrons outside the shaft. It doesn't help that the cars have the same footprint as a Fiat.

Wanna go to the rooftop bar? Wait on your floor for 10 minutes (and I'm not exaggerating) for an elevator. Take the elevator to the lobby. Wait for another 10 minutes. Oh, good! It's here! Er, no, wait. There isn't enough room for your group. Gotta wait for the next elevator. Wait another 10 minutes. Finally, you're stuffed into one of the elevators and shuttled off.

In the time it took us to actually get anywhere in this place, we could've walked to a local bar in a totally different building.

It actually makes me laugh that they have the nerve to charge for parking in their garage.

The walls and doors are waaay too thin. I could hear parties down the hall until 2 in the morning. I didn't bother calling the front desk; it would've taken them at least half an hour to get up here thanks to their unnecessarily complex elevator system.

While on my way to check out, I came across a flap of wallpaper folded up in the hall. There was a disgusting amount of mold growing on it and the wall it was peeled from. Blah. Wish I would've seen that before checking in.

About the only redeeming quality is the hotel's proximity to popular attractions. The Gateway Arch and the Cardinals are both close. You'll pay with more than money to make use of this place, though.


06/04/14 | Link | Rating: 2.0
124. Heather P.
I arrived really late on a week day and check in was a breeze. I showed my credit card and my Hilton rewards card and I was up to my room in minutes. My room was very clean and overlooked the arch. I am extremely picky when it comes to hotels and expect them to be clean, and this one earned it's five stars from me.
They gladly held my bag for me after I checked out and they quickly got it out for me before I left to catch my evening flight.
I only stayed one night without a car, so I can't comment on parking. There was a lot of surrounding construction, but that is no fault of the hotel.

16/03/14 | Link | Rating: 5.0
125. Paul H.
-self park is $20. Overnight valet is $27.
-wifi is not free

The lobby is gorgeous. The elevators are high tech.

The rooms are mediocre in decor however large in size. The bed mattress is too springy and the pillows are a bit big.

The fitness center is above average with free weights going up to 50 lbs and a large dual cable machine.

25/05/14 | Link | Rating: 3.0
126. Juan A.
Great hotel great staff great location....  If another staff member asked me if there's anything they can do for me I'm going to scream that's how nice and professional they are here.. A must stay for anyone....breakfast was delicious and a must stay for a cardinals game.
Very clean lobby. Nicely updated rooms. Within walking distance to everything..
Will definitely stay here again.

11/09/14 | Link | Rating: 5.0
127. Robert R.
I am a bit conflicted on this hotel.   There are parts that I liked, some that I didn't.

Stuff that I didn't like:
1. Valet parking.  Really sucks around game time.  I had to park in a garage 2 blocks away because it was unavailable as they allow parking for non-guests.  Even when you do park there, its ponderous how you get there and get your car.

2.  Strange setup.  There are two towers.  The 2nd tower is a hike and can be a pain to get to from the lobby.  Getting to the rooftop bar is also kind weird.

3.  Noisy.  Given that I was there on a game night, there were plenty of folks roaming the hallways and talking loud.  Not the hotel's fault, but it kinda stunk regardless as I needed my beauty sleep.

Stuff that I did like:
1.  Front desk staff were very helpful and pleasant.
2.  Coffee right in the lobby
3.  Proximity to ballpark.

15/08/14 | Link | Rating: 3.0
128. Jenna S.
Let's get this out of the way right now: how can a hotel this expensive NOT offer free WiFi in the guestrooms?  I've said this before and I'll say it again: even Motel 6 offers free WiFi... get with it, Hilton!

Other than that, not a bad place to stay.  Obviously, it's a bit pricey for a hotel during the off-season of a town very few people visit, but the amenities were nice and the rooms were comfortable.  I had a view of the ballpark from the window of my room, but it mainly overlooked a parking lot east of the ballpark that had a ton of gross construction material in it - not really a great view, in my opinion.  

The room was large enough, king bed was comfy and the bathroom was nice.  There was a Keurig-like machine in the room and a refrigerator if you wanted to bring in your own stuff.  Desk was helpful for some work that I did and there was a small sitting area for reading, if that's your thing.  

The room service was expensive and the food wasn't very good.  At least they were open late when I decided that I wanted to eat dinner one night at 11 p.m.  The room service was also a bit slow, especially when they quoted pretty generous times and still couldn't make it in the window.  Get with it!  

The conference space here is nice and there's a lot of room to spread out and see a bunch of stuff.  The NCAA March Madness tournament was also going on during my conference, so some of the rooms housed pep band practice, which didn't interfere with our conferencing.

Great restaurant/bar at the top of the hotel, but it is apparently the classiest place in town so there's A LINE to get up there beginning at 4 p.m. and going into the wee hours of the night.  I went up at 5, which was fine, but felt like we were getting shooed away since we weren't super club ratty or drinking enough cocktails.  Good view of the city and the arch, though.  

Parking was super expensive, but the valet is worth the extra $7/night because you can grab your car 24/7 from the nice confines of the hotel lobby.  Hotel is centrally located, so you're about a 20-25 minute walk from the City Museum and other fun restaurants and bars.

My biggest issue: housekeeping services.  I get that this is a big hotel, but there must have been a bunch of people trashing the place or something because the housekeeping service sucked.  One of the days, I had to call the front desk TWICE at like 4 p.m. to get someone to come upstairs and do a clean-through of the room.  If you know you're going to be inundated with drunk college basketball fans (which happens here every March), plan ahead and get more people in there.

All in all, an OK experience for a person whose company reimbursed the expense for staying here, but I'm not sure I'd ever willingly pay full price to stay here at any point in the future.

07/07/14 | Link | Rating: 2.0
129. Mario R.
Stayed here twice and had no complaints. All of the staff is extremely friendly and the rooms(stayed in West tower) were great.

Breakfast buffet is overpriced, but there are vouchers to be had if you ask around. I heard the 22nd floor had great breakfast, but that was on my last day. :-/

I really like the 360 bar upstairs. The food was pretty good and the drinks aren't too expensive. I went up at least once per night! Lol

24/10/14 | Link | Rating: 5.0
130. Michelle R.
I can't really say anything terrible about the hotel.  I came with a group of hockey fans, and the hotel placed us in the back tower, facing the ballpark.  Unfortunately it was in the middle of December, snowing, and I think it was 19 degrees, so no ballgame for us.

The rooms were nice, and I don't think I've stayed in a crummy Hilton.  There was a coffee machine in the room, which is always nice.  In the hotel, you can take a special elevator to the restaurant, and have a great view of the Arch.  There's outside dining, but again, at 19 degrees, my Southern California thin blood wouldn't be able to take it, even with my parka.

The lobby was nice, plenty of sitting area, and walking distance to some bars and restaurants, including Hooters, which was open late for our post hockey game snack.

MInus one star in that St. Louis isn't all that great of a city after dark... but I'm guessing you need a car to find the hot spots in the city.  In this part of town, Hooters and some bars didn't quite cut this as a "happening" town.

18/04/14 | Link | Rating: 4.0
131. Nina Z.
This hotel does not live up to the Hilton name.

First off, if you are someone who loves getting fall down drunk at baseball games, communicate with your friends exclusively via screaming, then throw up in public, this hotel is HEAVEN for you. You can stop reading here.

If that does not describe you, then read on.

The first room I was put in was in the East Tower, and it was gross. Mismatched floral furniture, broken fixtures, spots of black mold in the shower, and an air conditioner that rattled and shook. (507)

Thankfully the front desk staff was nice enough to switch me to the West tower. The room was much better - clean, airy, with modern furniture. The paint on the bathroom ceiling was peeling, but I'd take that over mold any day.

After a game be prepared for perpetual crowds of hollering drunks hanging around the hotel. One night a drunk girl even threw up right outside the lobby doors. I didn't stick around long enough to see if it got cleaned up.

The rooftop bar is cool, but you can't get to it from your floor. Instead, you need to head back down to the lobby to be let up. It's an annoying inconvenience, but I appreciate there being some screening of the crazy drunk fans after a Cards game. The view is spectacular, and there are two free standing binoculars available so you can see the action.

20/09/14 | Link | Rating: 2.0
132. Natasha M.
Great looking hotel on the inside. Looks kinda dated on the outside. At the time I stayed there, I was excited to see they had a St. Louis 250th anniversary cake on the outside. The checkin process was smooth. But, what irked me to no end was their iPad-ish elevator system. They have a guy outside the hotel bank that pushes buttons on the outside because there are no buttons on the inside! That means you can only go into an elevator that is going to your floor. The views of the city from the room were great from the 22nd floor and the beds were soft. But, the shower head was a complete mess. It was difficult to operate. And apparently prior guests had problems because the shower head was loose from the wall. Otherwise, the staff was responsive when we asked for additional towels and they were helpful with loading our luggage.

14/04/15 | Link | Rating: 4.0
133. Alex W.
I honestly expected more for the Hilton name in the hotel. The two hotel towers appear to be worlds apart. While the tower we stayed in had an exact view of the beautiful Arch, our room itself was not so beautiful. It might have been clean but decor came straight out of the 1980's. Being a rewards member in St Louis means nothing apparently. The other tower was a bit louder, didn't have the Arch view, but the rooms were a complete 180 from where I stayed.
Disappointing to say the least. It seems that Hilton has updated the public areas, the amazing rooftop brew-pub, and the other tower. Everywhere but where I stayed. The valet guys [staff in general] were superb though.

02/12/14 | Link | Rating: 3.0
134. Kim Y.
Update: received an email from the assistant GM yesterday aknowledging my yelp review and condition of property. I was also offered compensation for my stay.

07/12/14 | Link | Rating: 3.0
135. Adeline G.
Great experience! Staff was wonderful, room was nothing fancy but was big and clean. Bar and restaurant had great service and good food. Internet is not free but loads fast if you pay for it. Workout room was standard and has a kids pool.

23/03/15 | Link | Rating: 5.0
136. Stephen S.
We spent one night at this Hilton while vising St. Louis as part of an official Anaheim Ducks road trip. I really liked the look of the lobby and the ample seating in front of the fire. There's a small bar in the lobby as well, next to the large windows overlooking the street.

We stayed on the 8th floor in the West Tower, the one furthest from the lobby, so there was a long walk to the elevators. Our room was nice, and had a great view of Busch Stadium.

The location seems pretty good if you want to walk to the ballpark, visit the Old Courthouse, or walk to the Gateway Arch. I'm not sure if the location is good if you're looking for a lot of restaurants and nightlife options.

We did have a post-game snack at the Hooters across the street, and used Yelp to find a place called Rooster to have breakfast. But it was December and had snowed overnight, so we hired a shuttle rather than walk. It was painfully cold outside for us Southern Californians.

It's an A-OK hotel, but my experience here didn't really rise to the level of four stars.

05/08/14 | Link | Rating: 3.0
137. Jessica G.
If you are in town to see a baseball game or two, this is THE place to stay.  We stayed in the west tower with an amazing view of the stadium and ballpark village.  The room was recently renovated and the 360 bar upstairs was a big plus.  There are many restaurants within walking distance and laclede's landing is a short drive away.  Over-all our stay was wonderful.  We were even comped parking.  We are planning to stay again this summer (and everyone after) when we are back in town for another series.

10/05/15 | Link | Rating: 5.0
138. Liz C.
The hotel in general is nice. The rooms need updated. Both the room and bathroom are covered in wallpaper and bland prints. The tv in the room is entirely too small for the room size. I did like the roof top restaurant but was a little annoyed how small every item was. It took 3 things to fill me up which is rediculous

06/04/15 | Link | Rating: 3.0
139. Lesley S.
This last trip to St. Louis I really hopped around when it came to where I was staying in town. I planned on a ball game so I decided to stay at the Hilton. I also knew that I was going to be having some drinks and 360 is gorgeous. Home to me is overlooking that gorgeous Busch Stadium so I was in heaven. I typically like Hilton's in general. This one doesn't disappoint. They have a Starbucks as well which is convenient. If you stay here definitely check out 360. It's one of my favorite restaurants in the city with the best view.

16/05/15 | Link | Rating: 4.0
140. Kathryn D.
I am conflicted with this rating. The first night of the stay deserves ONE star and the other two deserve at least FOUR. When we arrived on New Year's Eve there were no upgrades available which was expected but when we got to our double arch room view in the east wing, I have never been so disappointed and disgusted. The room itself smelled like mildew or as if there as been water damage somewhere in the room at some point. The heater didn't work and would only let out cold air. The bathroom had black areas on the wall that may have been mold, but I wasn't really interested in picking at it to find out. Even the outlets didn't work! I had to unplug the coffee maker from the power strip behind the dresser to another outlet for it it work. Ugh. I think one of the elevators may have been broken because it took us 15 minutes to get up to our room on the 23rd floor and another 15 minutes to get back down! There was no way I was going to spend at least half an hour on the elevators just to ask for another room that same night. We just suffered in the terrible smelling room.

The next afternoon I went downstairs and requested a change and was quickly accommodated. Then rooms in the west wing are in a different planet. Clean and nice, no smell, many more power outlets that work, and a heater that works! Hard to believe Hilton thinks the room in the east tower are to hilton standards when they have rooms like this just on the other side of the hotel. SAVE YOURSELF THE TROUBLE AND JUST RESERVE ROOMS ONLY IN THE WEST TOWER.  All of the staff we had interaction with were extremely friendly and very helpful. The dining room staff was incredible, especially the hostess. While I was happy to be upgraded on the second night and everything in the second room was excellent, I was very disappointed that there was not an offer from anyone to maybe comp our parking or maybe a reduced rate for the first night for our inconvenience and unhappiness. Any gesture made at all would have made the entire stay pleasant, but no one offered anything, not even a free in-room movie or something. Very disappointed in this Hilton. While I might stay again if I could guarantee the west wing, I am not sure I would want to take this risk. I will wait until they have both towers remodeled and hopefully deep-cleaned before I make a reservation here again.

04/01/15 | Link | Rating: 2.0
141. Don C.
Arrived at 4:30 pm and was told that our rooms were not ready. I'm a diamond member in hiltons rewards program and that didn't help. Had to wait till after 5 pm to get in our rooms. Then I asked for a late check out the next day, I was told no. I was in my room for about 14 hours before getting kicked out. No compensation, no drink vouchers, no extra points, no NOTHING.  Will NOT stay here again and I am considering changing hotel brands. I told them that I stay in Hilton properties like 100 times a year......they couldn't have cared less.

Update:  I received a yelp response from Hilton faster than I got into my room.  Just an apology nothing else. No give us a call and we will make this right, NOTHING again. Just a please try us again when your back in town. If the management would use their people correctly they might not have these problems.  Six people at the front desk trying to explain why you can't have a room.  We were told that they had rooms ready but didn't know which ones because housekeeping wasn't answering their calls. Here is a bright idea, get off the front desk and go check to see if the rooms are ready........

22/04/15 | Link | Rating: 1.0
142. Cait K.
Stayed here recently with my bff, as we intended to go out for her sister's birthday, and didn't want to drive back to the 'burbs afterward. Her sister wound up deciding not to come out, but we were still happy we stayed here!

Price was reasonable (coming from Chicago, I thought it was cheap for a downtown hotel!), and the front desk staff was pretty nice. The elevators are digital, so you select the floor you want on a digital screen before you enter, and there are no buttons on the inside (except the standard emergency call button). This looks cool, but I didn't love it. If a group gets on the elevator with you, and you're on a high floor, you have no idea how many times or on which floors you will stop before you get to your floor. Alternatively, you don't know if someone getting off on your floor is actually staying there or if they're following you. Since I was staying here with my friend, it was fine, but if I were staying here alone, I would actually be a bit concerned. I strongly prefer to see other people get in and push their floor themselves, so I can see where they're going and know if they are doing their own thing or being creepers.

The room was large and had a nice view of the arch. Beds were comfortable and there was a large desk we took over for the purpose of getting ready in front of the full-length mirror. The bathroom was pretty cramped and the shower was not nice! This was actually the low point of the stay- the showerhead was coming off the wall a bit, and the walls and fixtures were tired and not totally clean. The pipes were clearly jammed from usage and not being properly cleaned out, so the tub backed up while I was showering. In my relatively short shower (seriously, probably only about 7 minutes), the water was pooled up above my ankles.

Location was awesome, and we loved being able to get drinks in the 360 bar upstairs without leaving the building. We also went over to Ballpark Village and were able to leave our coats in the room and just dash across the street. Perfect! If we go out in St. Louis again, I'd definitely want to stay here again, but I'd probably shower at my friend's place instead.

04/01/15 | Link | Rating: 3.0