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Hyatt Regency St. Louis at the Arch in Saint Louis, MO

Hyatt Regency St. Louis at the Arch in Saint Louis, MO


Experience outstanding hospitality in a prime downtown setting, steps from the Gateway Arch, at the Hyatt Regency St. Louis At The Arch. With 910 spacious guestrooms and easy access to all of the city's sights, our downtown hotel is an outstanding choice for both business and leisure travelers. Select our expansive facilities - the area's premier event spaces - to host impressive business conferences, formal galas or family celebrations.


Established in 2008.


Company Info:

Rating: 3.55

Address: 315 Chestnut Street, Saint Louis, MO, 63102
  • Mon: Open 24 hours
  • Tue: Open 24 hours
  • Wed: Open 24 hours
  • Thu: Open 24 hours
  • Fri: Open 24 hours
  • Sat: Open 24 hours
  • Sun: Open 24 hours

Hotels in Saint Louis, MO
Venues & Event Spaces in Saint Louis, MO



Comments (200):

1. Mike T.
We stayed here over the weekend visiting our in laws.  It was probably not a good idea to come here over a Cubs-Cardinals series, which is what was happening when we were here. Lots of Cubs fans in the hotel, I proudly wore my Cardinals gear being from Chicago and anti-Cub. The hotel was really crowded. However, the room was very nice and at a great price. We paid $ 129 a night for an Arch-View room which was really cool. It was within walking distance from Busch Stadium and we caught the game on Saturday afternoon to root on the Redbirds..well I did at least, my wife's a Cubs fan and I don't hold it against her. They have a pool on the roof which was cool. It was a tad cold to swim on a May day, but we gave it the old college try and froze. They have a decent breakfast buffet at a good price. I found the staff to be courteous and pleasant. Parking sucks though. You have to pay like $20 a day and if it's busy it takes a LONG DAMN time to get into the garage. I think this may be because we were here on a Cubs-Cardinals weekend.  Other than that, the room was quiet (except we could here the fireworks from Busch when Shumaker hit the HR to beat the Cubs in extra innings on Friday night.)

16/02/09 | Link | Rating: 4.0
2. Brian T.
As others have been saying, the location is pretty good...near the arch and the stadium. Unfortunately, that is where its redeeming qualities end.  The room was okay; clean, but the carpet needed updating. The soap...and this is not something I normally notice...smelled terrible. These minor cosmetic problems were not, however my main issues with this hotel.
  The maid walked into our room without knocking about an hour after we checked in and proceeded to ask us if we were planning on checking out and if we wanted our room cleaned...which had quite clearly already been done after the previous guests had checked out that morning. It took several repetitions for us to convince her that, in fact, we had just checked in. A minor annoyance that could have been...ahem...a bit embarrassing.
  Valet parking...excessive at 25 dollars...was full, which meant that we had to park in a cheaper, quite sketchy garage a block away. Fine, but not the best experience.
  My primary beef with the place: VALUE. For the money, there was none. The doors to the rooms were so thin we could hear kids talking (not yelling) with their parents a room away...with both of our doors closed. Internet is not free, there is no free breakfast and a pot of coffee is 10 dollars.
  This 'nickle and diming' is inexcusable in a hotel room that costs over 100 dollars. Breakfast in such a hotel should be free and quite good if not spectacular, Internet should be fast and free, rooms should be updated, housekeeping should be kept in the loop, and any electronic checkout services should work flawlessly (the automated TV checkout service failed...and not because of user error). This hotel failed miserably in all of these categories. I will not stay at another Hyatt until I am convinced that they have reversed their inexcusable policy of nickle-and-diming.

  All-in-all a barely acceptable stay with subpar service and absolutely no value for the money.  Stay elsewhere.

28/06/09 | Link | Rating: 2.0
3. Casey W.
Having never visited St. Louis before, I loved this hotel.  We went for an anniversary trip.  We didn't rent a car which I was a little concerned about b/c my husband just had achillies tendon surgery.  We absolutely did not need a car.  We were able to walk or take a very short cab ride everywhere we wanted to go.  It was close to the ballpark, the Four Seasons Resort & Casino, the arch, riverboat tours, brewery tour - everything a tourist would want to do.  There were several restaurant options (Brewhouse, Ruth Chris, Starbucks) which were great.  Rooms were small, but well appointed, comfortable and modern.  All in all, it was perfect for what we wanted.  Plus, very reasonable price!

01/10/10 | Link | Rating: 4.0
4. Marsha K.
We stayed here for 5 nights in early May 2009.  The hotel is being renovated, so not everything is ready for use.  For you Starbucks fans, that store is open.  Our 10th floor room had beautiful views of the Arch and the Old Courthouse!  The staff was very nice.  We had to ask for a small fridge and you have to pay about $10 a day for WiFi (which I think should be free).

Please note that there is valet parking for $25 a night, but if you go two blocks north to Mansion House you can self park for quite a bit less.  They told us it was $19 a night to self-park, but we never spent more than $11.

18/05/09 | Link | Rating: 3.0
5. Craig O.
The customer service at this hotel was world class.  There isn't really that much around this hotel when it comes to restaurants or night life unless you want to walk 6+ blocks, but the 3 restaurants in the hotel are fantastic.  The Brewhouse is relaxed and fun.  Introduce yourself to the bartenders and staff and you are instantly part of the family.  I ate there almost every meal for 6 days, Red is where I went for my breakfast meetings and the food was just as good as the service.  Ruth's Chris is the other restaurant and their reputation proceeds them (try the cheesecake).  The cleaning staff in the halls, the wait staff at restaurants, the parking garage attendants, the desk clerks and concierge were all so friendly and helpful.  I travel 4+ times a year and this place really stood out in the customer service/friendliness department.  It is close to baseball games and close to hockey games for those of you into that.  Walking distance for both.  People that stood out, Crisantos, Sparkle, Snapper, Princess and a concierge and I think his name was Carlos.  There was also a very nice room attendant on the 17th floor that I saw often.

05/12/11 | Link | Rating: 5.0
6. kara h.
Clean, great views. Cleaning lady woke us up at 7:01am!

The customer service sucked, but the room/location made up for it.

29/06/08 | Link | Rating: 3.0
7. Sherah B.
I stayed here for NYE '08 with about 5 others. They had a NYE party package deal where there was bands, food, karaoke, and so on. It was actually a lot of fun! The rooms are nice here and room service is good-and goes pretty late too. I would reccommend this place to someone visiting downtown STL.

05/02/10 | Link | Rating: 4.0
8. Eric B.
expedia says this is four star hotel, you know. to that, i reply:


eric b

05/07/09 | Link | Rating: 1.0
9. Brad B.
The room was tiny and it smelled like smoke.  We asked them for reservation at Ruth Chris and they forgot to do it so we had to find another place to eat. It has a good location and that's about it.

07/09/10 | Link | Rating: 2.0
10. Mary C.
Long  horrible 2 week stay: I've stayed in much better "Motel 6"'s then this place is. At check in, regarding our reservations, the clerk insinuated we were lying, till she had to eat crow when I had printed proof {she wasn't happy}. Filthy floors {chunks from the previous folks}, hairballs in the shower, they use Queen sheets on a King bed {per orders of head housekeeper},  so its all mussed up & uncomfortable by morning. Requested a coffee pot, it showed up, then we had to wait HRS for actual coffee for it, then wait a bit more for cups to arrive. They don't even keep a spare roll of TP in room.... Luckily only had to wait 30 mins for that. Checked in on Sunday, Recieved No Maid Service till Tuesday!  Minor problems in between seemed a constant. At check out, the gal charged the wrong credit card, wasn't pleased when we made her fix it. Order soup take-out in the lobby rest., they don't include spoons, only forks for cream soups?
Was so glad to leave that place. Managers response to all this was "sorry, we told housecleaning", no mention of & didn't seem to care about the rude clerks.
My view, was mostly INTO other peoples rooms, not always a pleasant sight.  No view of the arch or the lights of downtown. Worst Conference in years.

22/02/11 | Link | Rating: 1.0
11. Mitch Kim D.
The hotel is right across the street from the Arch. Very nice. Hotel was clean and room was always kept nice. Lobby was large and open with bellman always ready to help. I did have a king size room but no view of the arch. that was a little disappointing. Shower was great, plenty of pressure and with the giant head. Bathroom was big enough for one might have been a little cramped for two. Nice extras in the bathroom, brand name toothpaste, cotton balls and q-tips. Bed was very comfortable. All in all a nice room. there is self-parking and valet but i did not use those. 3 blocks from the Busch stadium and there are several restaurants nearby.

26/08/10 | Link | Rating: 3.0
12. Elizabeth D.
Very modern feel.  Great price!  I would def stay there again!

04/04/11 | Link | Rating: 4.0
13. Vince G.
This is the former Adam's Mark hotel in St. Louis.  The location is great, the views from the roof-top pools are spectacular, the rooms are spacious, and the mattresses are hard as rocks!

Don't get me wrong, I like a firm mattress, this was ridiculous.  My fiancee, who prefers a softer mattress, woke up in agony when housekeeping came pounding on the door at 7:00am!  The decor was also quite dated, and I referred to it as 'old school snooty'

We would have to think long and hard about coming back here without some significant improvements.

24/06/08 | Link | Rating: 3.0
14. Evangeline S.
I priceline-ed a room in this hotel for $50 per night.  That was the best thing about our stay.

Parking is very expensive for St. Louis.  If you don't have a car to park, this would be a good place to stay.  If you're traveling on a budget, stay elsewhere.

24/08/10 | Link | Rating: 2.0
15. William C.
I booked a room through Priceline and received an amazing rate for downtown St. Louis when the Cardinals were in town.  The hotel is within walking distance of all downtown attractions and offices.  I found the single king size room to be clean but a little small with an outstanding view of the Arch.  The staff was friendly but not overly engaging.  It was confusing at check in as I had to wait several minutes in line while there were four people behind the desk and only one customer at the desk.  The fitness area is okay.  I am not a fan of Life Fitness equipment.  I find it poorly made and some of the stride lengths and widths not a good match for me.  The fitness area is large and contains free weights as well as cardio equipment.  The hotel itself is a bit hard to navigate and could use some better way finding signs.  Lastly, I was disappointed to find out that overnight parking is $20.  This would have been more palatable had it been disclosed upfront.  Overall, I have stayed here twice and would stay here again if the right deal presents itself.

12/05/12 | Link | Rating: 4.0
16. Rasheda H.
This hotel sits right in front of the arch! Didn't get an arch view but thats ok. Had an amazing king bed w a great bathroom and amazing shower! Scored the room thru hotwire for $59! Only issue was w the valet. I waited for my car for 25 minutes. I walked over to the valet counter and told them this was ridiculous and I need my car to get on the road back to kansas city. One of the valets told me "it's coming." Really? So the valet goes back to to the desk and Lo and behold the car was less than 3 feet away!! I was extremly livid and dissapointed. The valet was $18 and I feel tha I did not get my $18 worth. I immediatley called management and complained. I told them If this was a instance when I was having to be at the airport by a certain time, i could have missed my flight. They comped me the $18. This didn't spoil my trip as I will be coming back to this hotel next time I come back to STL

28/04/12 | Link | Rating: 4.0
17. Amy S.
Love the decor in the hotel. Very modern and clean. The staff is very friendly and welcoming. Great view if the arch and Busch stadium. Only bummer was there is no pool!

26/08/11 | Link | Rating: 4.0
18. John C.
It has been over a year since my wife and I stayed here, but since I have been active writing reviews on Yelp lately I had to write one on this hotel.We visited St. Louis for a Ram game that was played the day after Christmas, so we arrived on Christmas eve.On Christmas day downtown was an absolute ghost town with nothing and I do mean nothing open.Luckily the sports bar in our hotel was open and the people working were nice as can be despite the fact that they were working on Christmas day and the place was pretty much empty.Our room was very nice with a great view of the Mississippi River, comfortable bed and a nice bathroom with a huge shower.Another big plus was a really nice gym to work off all the good food and adult beverages from the night before.When we come back for another game in the future this will be our place to stay no doubt.Oh yeah must mention how perfect the location is, walking distance to the Arch, football stadium and baseball stadium.This hotel and the Alexis in Seattle will be hard to beat.

25/01/12 | Link | Rating: 5.0
19. Amanda L.
I'm not sure what people are so angry about. It's a Haytt, it's located right at the Arch, it's got a nice bed, clean sheets, a great gym, and friendly people abound.

Parking is much cheaper at the Mansion House Garage next door ($3-$8 per day versus $20 per day for hotel valet). The hotel also offers a nice selection of in house restaurants and bars including Ruth Chris, Red Room, and the Brewhouse  (our favorite).

The location is again right next to the arch and right near everything... hockey, football, baseball...

We scored a great rate and were tremendously pleased with our stay. Only bummer was a mysterious charge on our card after we checked out, but they promptly took care of it.

We will definitely book here again!

26/11/09 | Link | Rating: 4.0
20. Nikki S.
For what they charge, things like Internet and parking should be included. Other than the service, it is nothing special, not worth what they charge. I cannot believe they covered their pool for yet ANOTHER unused dance floor. The decor was cold and institutional. I felt like I was staying more like in a hospital room. The toiletries they gave smelled HORRIBLE! However, Close to the arch, and pretty views.

28/06/10 | Link | Rating: 2.0
21. William W.
My wife and I had a room here this weekend for the Packers/Rams game.  Honestly, apart from a rocky check-in, it was very nice.

We had a King room reserved, but with Hotwire, nothing's ever really set in stone.  Still, we got a "business king" suite, which worked perfectly well for us.

No problems with the elevators - but otherwise, I agree with some of the other reviewers' points.  SD TV on an HDTV looks like crap, and there wasn't even any way to make it only take up the middle portion of the screen with sidebars.

$19/day for guest parking was kind of inane, too.  Still, I'm used to that sort of thing in a city...

Nevertheless, the bed was insanely comfortable with a ton of pillows.  The breakfast buffet at Red was absolutely stellar - best omelettes and french toast I've had in years.  It was well worth the price tag.

I think I would have a more mixed review of this hotel if it cost us more than $60 for the night. :)  But for us, it worked and it was a nice, pleasant, place to stay.  If only the Rams could have pulled it out...

27/09/09 | Link | Rating: 3.0
22. Cat B.
We booked this hotel on Priceline for $55.  I guess you get what you pay for.  I know Priceline can't guarantee a double room, but usually that isn't an issue at hotels.  It was at this one.  The front desk told us they were overbooked and unable to provide us a double room.  Ok.  They offered us a room on the 18th (top) floor that had a king and a pullout couch.  We had 4 people so great, we'll take it.  One catch, it doesn't have windows.  Ok...whatever, we'll still take it.  What they should have told us was, oh yeah and its next to the elevator banks and you will be up all night and morning with screeching elevator brakes and other mechanical noise.  We called the front desk to complain (and find out what the noise was, we weren't sure).  They said, oh yeah that's probably the elevator you're hearing?! WHAT? You knew about this?  There were 4 adults in our room, all of which had a little to drink, so you know it was loud if it woke all of us up.  I consider myself a heavy sleeper, but this was just ridiculous. On top of it the pull out couch was terrible and the thermostat didn't work.  We had maintenance come fix it once, but by the next day it was broken again and only blowing cold air. Overall it seemed like a nice hotel, just make sure you don't get put next to the elevators!

31/10/12 | Link | Rating: 2.0
23. Kristin L.
I stayed here for a week while in St. Louis for work and the atmosphere is nice, very modern and the staff is very helpful from the front desk to the housekeepers BUT my main complaints are these
1) The walls are paper thin and the doors heavy so you hear every door slam all night, and you can hear your neighbor flush the toilet (no thanks)
2) You have to pay for internet here $13 a day which most places its free

There aren't many other great choices in the area, maybe the Millennium hotel?

06/10/11 | Link | Rating: 3.0
24. Christian P.
Was just passing through St Louis, headed toward the arch and found the hyatt to stay at.

- location is awesome
- rates seemed great (our room was $80)
- rooms were very clean and well sized
- parking at hotel (yes its $18 but if you go to any large city its the same, OR MORE)

- Elevator situation everyone spoke about before

All in all though it was a great spot, at a great price.

30/11/09 | Link | Rating: 4.0
25. Brooke B.
I had a good experience at this hotel last week but yes, like the other reviews, the elevator sounds and acts like it's about to break and the t.v. channels are lame - no HD on an HDtv.
But the staff was super friendly and accommodating.
I ate at the new restaurant, RED, every night.  It was a good alternative to Ruth Chris's.
Valet check out is stupid.  I have to wait in line with other people just to pick up my car.  Everyone else is paying their bill.  In the meantime, 5 valet guys are standing around but can't help me because I have to wait in line with people paying their tab.
I loved my room.  Nice decor and could play my iPod on their clock,

22/07/09 | Link | Rating: 4.0
26. Albert Y.
The room is kind of small but cozy. The service is amazing, and also the view is quite good.

23/11/11 | Link | Rating: 4.0
27. Troy O.
Its nice, its got a great location, its pretty expensive and then you pay nearly $30 for parking on top of that. I hate hotels that charge for parking regardless of location. You already pay a pretty penny for the hotel to have to pay for parking is such a slap in the face

29/08/11 | Link | Rating: 3.0
28. Mark T.
Room was a suite when I had reserved a single king, which was a nice surprise. The room was very modern and inviting. It never ceases to amaze me that wi-fi is free in budget hotels, but costs $$ in nice hotels, and it's the same here.  Those with limited motion or arthritis will have a VERY difficult time opening the window shades.  They required more effort than any window covering I have ever operated.

The bed was very comfortable, the eco-friendly climate control was a nice touch and the supplied soaps and toothpaste were upscale and appreciated. The weird points about the room were that there was only one nightstand on the left side of the bed and no nightstand on the right and the TV/Desk area did not have any readily accessible outlets to plug in a laptop.

The automated check-in kiosks led me to believe that I could "request" an arch-view room for a higher price, but no such luck.  Next time I'll skip the kiosk and meet with a human to check in.  The touchless room keys were a cool high-tech touch.

The only thing I would change about this hotel is better exit signage in the garage, more choices on the check-in kiosks, and make the window coverings easier to operate.  However, with the screaming deal I got on Priceline, I'm willing to overlook these nearly imaginary shortcomings.

25/07/11 | Link | Rating: 4.0
29. Peter K.
The hotel is nice with a central downtown location and right across from The Arch. The rooms are clean, decent service, and for the most part a great place to stay with just one exception.  $25 a day for valet parking is unreasonable given the other parking options.  The other option is to park at the Mansion House Apartments, pretty much the biggest cluster fuck of a parking garage.

Either lower the valet price or arrange other parking for your guests.

09/06/09 | Link | Rating: 2.0
30. Billy D.
Awesome hotel and an awesome experience. Front desk employees were very nice and helpful.

The rooms had been updated and were nicely decorated and very clean. We stayed in a corner suite with a view of the arch (upgraded for free!).

I would definitely stay here again.

10/03/12 | Link | Rating: 5.0
31. Yvonne O.
Okay, they have fixed some of my complaints since the last time but still have a long way to go.  The breakfast order slip is now there, the furnishings and all hardware have been updated and repaired such that nothing was broken or ridiculous in size.  still no fridge in the room, but nice touch with the total black-out shade to the window and I-pod clock.  The toiletries are very manly in smell - way too much for my taste and I thankfully brought mine.  Water in the room is $3.50 and wireless is $10 a day?  Really?

The paper is apparently only provided on request, but I saw a WSJ, which was nice.  No more housekeeping banging on the door either.  They also have better food choices in the hotel itself with three different restaurants and a Starbucks.

It ticks me off that our group of hundreds staying here had to pay over $150 a night when others on here are getting rooms for $50-$80, but that was out of my control.

26/06/10 | Link | Rating: 3.0
32. Dawn P.
Amazing staff, they were very friendly and professional. The Hyatt Regency St. Louis at The Arch is an excellent place to host or attend a conference. The hotel has a contemporary decor and offers a lot of perks from a 24-hour fitness center, large suites, and great restaurants.

18/03/12 | Link | Rating: 5.0
33. Esther Y.
I liked the Hyatt. The rooms were clean and the location is great.  The most annoying thing was that there was no frig. Ummm what?! How do you expect to make money if there is no mini bar...but more importantly, where was I supposed to put my Sweetie Pie leftovers?!

One HUGE tip is that if you are driving in, don't get conned into their parking lots. Just take 2 minutes and drive around the block.  My Hubs and I saved at least $40 dollars by finding free street parking less than 1/2 a block away.  It was awesome.

11/11/09 | Link | Rating: 4.0
34. lyn f.
we haven't even stayed here yet, and this establishment has already created a bad impression!

our family booked a 3 night weekend over the 4th of july via hotwire and i called the reservations desk to confirm.  the hyatt person was supremely snotty (thanks, susan) and kept interrupting me to say "is there anything else i can help you with?!" in order to imply that i was bothering her.  

our requests were simple: 2 beds (we're bringing our twins) and to make a note of our late check-in.  "and will that be ALL?" the reservations person asked.

because this is a special visit for our girls, i asked if it would be possible to have a room facing the arch.  to which she LAUGHED and then replied "no.  you'll need to pay extra for that."

we expect to be treated with basic courtesy when patronizing any business.  needless to say, we are NOT looking forward to our stay here this weekend.

29/06/11 | Link | Rating: 1.0
35. Rick S.
Awesome hotel. Ruth's Chris and a Starbucks in the hotel. This is also my new favorite hotel gym. Loved it. Only downside, paying for wifi in my room. It's free in the lobby, but had to pay in rooms. If that becomes free, this moves to five stars.

10/11/11 | Link | Rating: 4.0
36. Jesper L.
Great staff, great bed, and that's about it. I don't think my carpet was vacuumed once during my stay and the dust was thick under bed and arm chair.

31/05/13 | Link | Rating: 3.0
37. Jessica G.
Came here because of a good deal on PriceLine.  The rooms are modern but small, although comfy.

Valet Paring for $20 and $15 day wireless  ensures I won't be back.

Major issue with the shower - no water pressure from the 'rainfall' style showerhead, and temp didn't get above 'warm'.

An item left in our room on checkout was lost/thrown out/stolen and we are being given the run-around.

I will not be back, cheap priceline deals or not.

28/11/09 | Link | Rating: 2.0
38. Jeanie S.
We didn't spend much time in the hotel, just used it as a base for exploring. It was quite satisfactory for that purpose.

Check in was easy and the concierge was friendly and very helpful, especially when looking for a late night restaurant. He actually called a place to make sure they were still open and then told them to expect us. That was a lifesaver, since we were hungry and very late in deciding to eat.

The hotel overlooks the Mississippi River and is convenient to the Gateway Arch, Busch Stadium, Edward Jones Dome, the Gateway Mall, and several really cool city parks. Metrolink station isn't particularly close--6 blocks away, but it's a not a bad walk if the weather's nice.

The room was clean and comfortable. The bathroom had updated decor and while neither it nor the room had tons of real estate, it was perfectly fine for our stay.

There are several eating/dining choices--the Brewhouse, Red Kitchen & Bar, Ruth's Chris Steak House, and of course, Starbucks for that morning wake-me-up latte. Service at the Brewhouse was mediocre, but hey, it's a bar, so I didn't expect much.

Overall, it was a good experience and I wouldn't hesitate to stay here the next time I'm in St. Louis.

24/05/11 | Link | Rating: 3.0
39. Jason S.
Very nice hotel that's undergone an extensive remodeling. I see a lot of negative reviews here, but they're mostly complaints about paying for things like internet and parking. Obviously, if you never travel, these are a big deal. For those of us that do, like me (1000+ hotel nights in the last 5 years), these are standard, and I'm more concerned with the stuff the business traveler is looking for. That said, this review is written from the business traveler point of view.

- Several good restaurants, including a Ruth's Chris, a casual bar/brewhouse, and an Italian restaurant.
- Convenient valet service
- Quick check in with lots of open cashiers
- The rooms are recently remodeled, with comfortable beds and furniture
- The hotel made my room feather-free as requested. No down comforter or pillows.
- The workout room is outstanding, with lots of very new machines in great shape.
- Full complement of toiletries including toothpaste and mouthwash
- The lounge is nice, with a good appetizer and breakfast spread along with reasonable prices for drinks

- The location could be a bit better, closer to other restaurants and nightlife. It's about 2 blocks away.
- No recognition of status by hotel staff. I stay in a lot of Hyatts and this is rare.

08/06/10 | Link | Rating: 4.0
40. Anchovy G.
The Arch was just right outside our hotel. A+ for that. Everybody was so nice and welcoming, it really made our stay here enjoyable. We had a good view from our window. They even took the time to print us a map and steer us to the original Ted Drewes Custard place. THANK YOU!! YOU ARE AWESOME.

24/03/12 | Link | Rating: 4.0
41. Bobby M.
Enjoying my stay at the Hyatt so far....only problem is that there's no free Wi-Fi. Come on, Hyatt. Get with the program.

11/11/11 | Link | Rating: 3.0
42. Erin B.
I guess I had a very different experience here than the other Yelpers had.  

My friend Pricelined the room here for $50/night.  

The room was clean, staff was friendly, and it was a great location.

I'd be back next time I roll through town!

09/02/10 | Link | Rating: 4.0
43. Justin S.
Decided to give it a try this time through St. Louis.

Hotel was good could not complain for $60 people where friendly and clean modern rooms and dinner was good @ the brewhouse.

The bad was the costs for everything but sleeping in your room and watching tv. I mean even Starbucks is more expensive in the hotel then right across the street.

What really got me and will not be staying here again for business is the Penfolds business center. They charge upwards of $1 a pound for package handling. I need samples sent ahead of me all the time so I was shocked for my 6- 40 lbs boxes they wanted $240 in handling fees. Now this was news to me as there is no info on the Hyatt site only if you click through to Penfolds site and @ the very bottom it says package handling and gave the rates. They are in a few Starwood units that I will now be avoiding as well on business.

Nice location but they are joining the Nickle and dime crowd with the likes of JW Marriot & Destination Resorts with all the resort fees , parking fees & fees for doing anything but breathing.

20/08/11 | Link | Rating: 2.0
44. Pebbles And Bam Bam A.
This hotel has quite nice rooms (a little small, but the hotel is in the heart of downtown) and is literally right next to the Arch.  If you land the right room, you could have an up-close view of the monument.

However, I found it hard to believe it's considered a 4-star hotel by Priceline.  I stayed at a 3.5 star (Priceline) hotel the evening before, and it was much more lavish than the Hyatt.  The Hyatt's rooms don't include basic amenities, such as a coffee maker, and the TV in our room didn't work.  The hotel looks outdated from the outside and in the hallways, but the lobby and rooms are very modern.  The staff are somewhat friendly, but not as welcoming as at other nice hotels.  The hotel has 3 restaurants, which span the gamete from a sports bar to Ruth Chris' Steakhouse, so we were happy to have dining variety (Red is good).

Note that many Cardinals baseball fans stay here after games, so you run the risk of having drunk, obnoxious neighbors on game nights (like the evening we stayed).  To Hyatt's credit though, signs are posted by every elevator noting the quiet hours (9pm-9am) and informing you to call security if anyone breaks that rule.  Our obnoxious neighbors were immediately asked to leave the hotel, so we were able to resume sleeping fairly quickly.

Overall, if you can get a good price (e.g., via Priceline), then this hotel is a good place to stay, but if you're planning to shell out any significant amount of money for a room, consider looking elsewhere.

17/09/10 | Link | Rating: 3.0
45. Jessica W.
My sister and I were in town to see Liza Minelli(we were the youngest people within a mile of that show) at the nearby Powell Symphony Hall and we were just in town for the one night so we decided to pay for a snazzier hotel than we normally do. I booked this one because it looked nice in the pictures, wasn't too crazy expensive and was right next to the Arch.

Arriving to the hotel, it looked nice from the outside and was literally right next to the Arch, which forever-tourists like my sister and I loved. We pulled in to the parking structure underneath the hotel which was scary. It was a tight squeeze down there in my Ford Taurus and going around the corners you cannot see if anyone is coming from the other direction at all. It is a pretty bad set up down there, but I figured, at least they have their own parking.

So we get our luggage and go up to check in. Firstly, the lobby was lovely and huge and they had gift shops and restaurant's. It was nice. Much nicer than we were use to. We checked in and were told that for $20 we could get unlimited parking in their structure. We were only there for the night, but assuming that meant I'd get a guaranteed spot in the structure, I paid it. This was not the case. When we got back from seeing the lovely Liza, the structure was full. Why would they charge a person $20 dollars for unlimited parking and then not have spots for them? They could run it like any normal parking structure and count the spots taken as cars come and go and thus save spots for those who pay the extra fee with the hotel...but no. So don't pay the fee. It is a ripoff and the only reason I took a star off my rating. I complained to the counter when I checked out and was refunded, so it was taken care of.

The room itself was excellent. Super clean and updated. We were on the 11th or 12th floor, I don't recall, and we could see  the Arch from our window as well as the stadium where the Cardinals play. There was a game going on at the time and we could see it going on from our hotel room. That was pretty cool. The beds were comfy and the rooms were quiet. A quiet room is hard to come by in a hotel, in my experience.

This hotel was really nice, a bit pricey but worth it. Just don't get ripped off paying for their "unlimited" parking.

13/03/12 | Link | Rating: 4.0
46. Jacqueline C.
Two years in a row me and a group of friends have attended the 18th floor ballroom New Years Eve party. This year's part was not so great and compare to last year it made me really wish I could have relived my 2009/2010 NYE night.

Either way this hotel is always very accommodating. the employees are friendly, the rooms are clean and it's never any trouble using valet or coat check.

I would recommend this for locals or visitors, great location right near the Arch!

14/01/11 | Link | Rating: 4.0
47. Clint E.
Great service by the staff.  Great restaurant on site (Ruth's Chris Steak House).  Crappy views, limited on-site 'self serve' parking and bad room maintenance.

For the price that I paid, I was expecting near perfection.  I certainly didn't get it.  

It started at arrival.  Because of Fair St Louis some of streets around the hotel were closed including the main ramp off the freeway to get to the hotel.  Not the hotels fault but a heads up would have been nice. There were no $19/day self parking spots left in the hotel structure.  But there were $25/day plus tip valet spots available in that same structure.  The lady at the entrance to the parking structure assumed that I was from St Louis as she started rambling off names of other parking facilities that I could drive to if I didn't want to pay for the valet parking.

The rest of the staff was very nice and friendly.

The hotel is shaped like a 'U' to create as many rooms as possible with a view of the Arch. Our first room left a lot to be desired.  It was supposed to be a 'city view'. Instead we were at the bottom of the 'U' and all we had for a view was rest of the hotel.  There was almost no natural light and it felt very claustrophobic.  The room that we ended up staying in didn't have much of a view either as it faced the hotel to the North but at least there was some natural light.

The bed was comfortable and the bathroom was clean. What wasn't right? The refrigerator was actually controlled by an unmarked light switch on the opposite end of the room.  We didn't find that out until the next day after our leftovers had spoiled. There was a soccer ball sized jumble of cords right at my feet at the desk. Between the extra 100 feet of telephone cord, plus extra lengths of television, lamps & refrigerator power cords that had all intertwined themselves and found their way out of their hiding spot, there was no room for my feet under the desk. The shower arm was not secured properly.  So it swayed 6-8 inches every time you touched the showerhead.  Literally if you wanted to adjust the shower head, you would need one hand on the shower arm to hold it steady while adjusting the shower head.

This Hyatt also suffers the same annoying issue that so many other hotels suffer from - a lack of response from the remote control.  I will admit that I do suffer from 'channel master-itus'. I like to surf channels.  The reaction time from when I press 'up channel' to when it changes the channel is a solid 15 seconds. In addition there was no menu feature to see what was on what channel.  Every cable provider has this function why don't hotel rooms?

We requested maid service for our room.  We left our room before 10 am and returned after sightseeing after 3 pm hoping to take a nap before the baseball game.  No such luck.  There were still dirty sheets on our bed.  Fortunately by the time that we returned from the baseball game our room was clean.

The final thing that annoyed me was that the 'video express checkout' feature didn't work.

The hotel is extremely conveniently located to the Arch, Edward Jones Dome and Busch Stadium.  The Arch is literally right across the street while the stadiums are with a few blocks.  The staff was very friendly and helpful.  The beds were comfortable and the rooms were clean.

Maybe in the hotel world, views of your own hotel or another hotel are considered 'city view' in the same way that in the car rental industry a Nissan Sentra is considered a mid-sized car.  But it is the little stuff like that which truly upset me and ruin an experience.  If this were a Motel 6 or Travelodge I wouldn't be so upset.  But I paid for a Hyatt.  I expected a Hyatt experience.

06/07/10 | Link | Rating: 2.0
48. Tania H.
I'm about to complete my stay here, so it's unusual for me to review a place before I actually check out, but I've already made up my mind!
First, location wise you can't beat the place! Right across from the famous Arch a couple of blocks from Busch Stadium, I'm sure everyone has an awesome view from their rooms. Second, service was impeccable. From check in, to valet parking (yes it's $26 but for downtown parking that's on the cheap side), to room service (expect 24% service charge plus a delivery fee - a little steep) everyone was extremely courteous and very helpful.
Now what clenched my rating was what happened today, when I dropped off my car with the Valet, went up to my room, realized I left my iPhone in the car (yes my heart dropped!!), and went back down in a panic to search for it in the car.... Didn't find it... Talked to the valet desk, they advised me they would look into it while I went back to my room to double check I didn't misplace it there. I went back down to the office, and a clerk came with me to the car to check a second time. I was surprised to find the Valet had hidden my iPhone in a car compartment to hide it from sight!!! I was so relieved and so surprised and so grateful that they took care of my property when they didn't have to....

Anywayyyy, lol so why did I give it a 4 star, well cause the room is a little on the tight side for a king, finding said room is like a maze (maybe printing directions would help the patrons, I can't tell you how many people were running around confused; imagine when they are drunk!!) and I wasn't very wowed by the food... It was ok, just nothing special.

Would I come back? Sure!

03/08/12 | Link | Rating: 4.0
49. Vanessa S.
I am only reviewing the bar. After an all inclusive stay at the Cardinals game on a Sunday afternoon I was still ready to go out but the bf needed a nap, so while he headed back to our hotel I stumbled over to the Hyatt. I order a beer from a friendly bartender and proceed to start talking unintelligibly to a couple other people stationed at the bar. One guy decides we should all do a shot, twist my arm. He orders up 5 tequila shots and we take them. Well, it was time for me to go, and as I settle up I notice all 5 shots on my tab - excuse me? The bartender goes 'Oh I thought you wanted to pay for them' where he would get the impression that I wanted to buy 5 $8 shots of tequila - don't know. Anyways it took more than it should to get them removed from my bill and the bar was just ok.

I'll get my buzz on elsewhere next time we're in town.

13/07/09 | Link | Rating: 2.0
50. Rod J.
Biggest problem for us was they have no pool.  The other big problem is they are a costly downtown Hotel and compared to others they are not that nice for the price.  The veiw from the room was good and I liked the toothpaste since I had run out, but for the money we will pick Hilton or 4 Seasons next time we need to stay downtown.  The location is very good for walking to the BB game.

26/05/12 | Link | Rating: 3.0
51. Paul N.
This hotel deserves better than a 3-star rating.  So, in addition to a recap of my recent stay at the Hyatt Regency St. Louis at The Arch, I'll comment on a few of the shortcomings discussed in other reviews.

Looking at it as a business traveler, Hyatt Regency hotels offer most of the features you might want, such as good locations, exercise facilities, high quality furnishings, well-staffed service counters, and reliable restaurants.  At the same time, they avoid some of the less useful stuff, such as the nightly turn-down with mint, that serve mainly to drive up costs.  I've grown to prefer Hyatt's understated decor, which tends toward accented earth tones, over some of the more garish hotel schemes.  The Hyatt Regency St. Louis at the Arch fits right into this mold, with several pleasant surprises and one important deficiency.

On arrival, I was greeted by a friendly registration clerk, who noted my Gold Passport status and immediately offered coupons for the on-premises Starbucks, complimentary Wall Street Journal, and extended checkout on the last day of my stay.

Although booked at a discounted corporate rate, my room did offer a view of The Arch, as well as a usable desk with a real desk chair, an upholstered arm chair with a side table, a flat screen TV, a comfortable bed with a bolster and enough pillows for a small pillow fight.  The room itself had clearly been redone in the last several years, with up-to-date fixtures and HVAC controls. And, lo and behold, a good sized mini-fridge, empty and ready for my own perishable items rather than crammed to the gills with overpriced snacks. Iron and ironing board in the closet, but no robe (not a big deal).  The only real shortcoming was the lack of an in-room safe, which meant I had to go to extra lengths to secure my computer when going out.

I checked out the "historic" Brewhouse, which offered lots of TV screens, tasty fare of the pub variety (burgers, wings, ribs, onion rings) and servers willing to walk you through the menu of local brews.  I can't vouch for the historic part, but this establishment had something that so many hotel sports bars lack -- actual fans watching the game!  My only suggestion would be to come up with an alternative to the less-than-crisp saltines served with an otherwise satisfying onion soup.

I didn't eat at the other in-house restaurant (Red), though the idea of locally grown ingredients, cooked to order, looked promising.  There's also a Ruth's Chris on premises for the steakhouse fans.  I did use my comp cards at the Starbucks, which was friendly and efficient, and I spent the better part of an afternoon working at one of their big tables while hooked to the wireless.

The location was great -- about as close to The Arch as it was possible to get, and within walking distance of Busch Stadium, downtown restaurants, and several points of interest. If I were to do it again, I'd stay an extra day and look around.

A couple of small, helpful touches:  The lobby included workstations where you could check-in to your flight and print out your boarding pass.  And the doorman was able to direct me to the side of the building where my shuttle bus would stop.

Now, responses to comments from some of the less satisfied reviewers:

* $14.95 a day for Internet - This does seem pricey, especially if you stay multiple days.  Not an issue for me, since I was content to surf at Starbucks. But Hyatt corporate should consider whether the revenue is really worth the customer ill will.  It is the 21st Century after all.

* $25.00 for valet parking - Not unusual for a major hotel.  In my home city this rate would be a bargain.

Actually, I was surprised to read all the negative comments about parking. Downtown STL looks like one of the most parkable city centers I've seen in years.  C'mon folks, you can't expect a shopping center style lot in a downtown location close to a major tourist attraction.  And it looks like people who asked found alternatives close by.

* Untimely, poor quality housekeeping - Not my experience.  The housekeepers honored my door tags.  Both days I was there I observed a supervisor checking the rooms and monitoring the housekeeping staff.

* Small rooms, no fridge, no hairdryer - Not my experience.

* No in-room safe - True.  All business class hotels should have these.

* TV is not Hi Def - True.  Not a significant item on my list, but it could be for some.

* Elevator service is slow - Not my experience, but I can see how this could happen when the place is packed with Cubs fans.  :-)

* Hotel charged 15% tax. - Hotels don't charge tax, they merely collect it. Welcome, fellow traveler.

* Restaurants and nightlife are two blocks away - This is a negative?  Whew!

Bad things can and do happen.  However, my experience gave every indication of a pleasant, reasonably priced, well-managed property with a courteous and competent staff.  I'd return without hesitation.

31/05/11 | Link | Rating: 4.0
52. Gary D.
This was the second Regency that I've tried, and it was an excellent experience. I arrived with a negative bias as I had received poor treatment at the desk of the first Regency where I had stayed a few days earlier.
The location is excellent, being exceptionally close to important landmarks and within easy walking distance to the Arch and other parts of the waterfront; it is also a 5 minute drive to the St Louis University area, and except for about an hour or so in the afternoon, just over 15 minutes to Washington U, the U City Delmar Loop, and Forest Park. There is a range of public transportation within a very short distance as well. The hotel's customer service is also outstanding, as I was reminded a month or so ago; I emailed about a year after my first stay concerning an unrelated matter, and the executive I contacted spontaneously tried to find an update to a very minor problem that I had experienced during that first stay.
The desk staff were extremely welcoming, and unlike my experience with another Regency, they went way out of their way to let me know about perks I had earned by staying many days at less full-service Hyatt Hotels. The perks included free WiFi, access to the business center, periodicals, and food at the Regency Club, open 15 hours a day. All these perks, especially the free WiFi, were, especially at that point in my trip, significantly useful bonuses that stemmed from membership in the Gold Passport loyalty program at the Diamond level, and the significant event here was that the desk staff offered all the perks clearly.
Thus, the faciltiy, location, and staff are all excellent making this seem to me to be a great center for a pleasure or business trip to St Louis.

15/01/12 | Link | Rating: 5.0
53. Amy B.
This is a very nice hotel, but we didn't enjoy our stay much here.  The place is sort of snooty.  The lady who checked us in was very pleasant, but the guy who checked us out was somewhat condescending.  We wanted to grab a banana from our "free" breakfast and run, but the breakfast is actually sit-down with waiters.  The views of the river are nice, though.

20/08/13 | Link | Rating: 3.0
54. Bethany H.

The only reason why you should ever think to stay at this hotel...wait...no, there is no reason why you should ever even think of it!!

Good furniture and a nice view is not enough to make a good hotel!  Yeah, I understand...you bid on priceline and got this hotel and you thought it would be decent.  Trust me, I was in your shoes.  And trust me again...I was so wrong!!

I got there after driving 6 hours, only to be told that there would be no parking for me.  After I drove around a few blocks, walked with all my luggage for 3-4 blocks, the front desk staff "definitely apologized" and told us that the Hyatt did not own any parking garage and so they could not guarantee that we would ever get a parking space near to the hotel.

No wait, and read that again.  Are you kidding me?!!!  This is the first "4-star" hotel I've ever stayed in that did not provide parking for their guests!!  I guess I was supposed to show up in a bus or by foot.

When we made a complaint to the hotel assistant manager, she could do nothing to help us.  "Customers First" was apparently not in her training.  And then every manager that ever came on shift for our next 2 nights called us either too early in the morning or too late at night to let us know that we could call and talk to them at any time, although there was nothing they could do and still no place to park...

To top it off...there were little kids screaming and crying in the hallway at all hours in the morning.  The shower did not have a shower head attached and the fan in the bathroom did not work.  And on the day we were going to check out, housekeeping banged on the door and barged in way too early in the morning to "see if we were still there" even though we had the privacy tag on our door.  

This has never happened to me at any other good hotel.  The Hyatt Regency has lost a customer for LIFE.   I do not ever think you should stay at this hotel, no matter how great a deal you think you have.


Go to the Renaissance.

17/10/10 | Link | Rating: 1.0
55. James C.
We stayed here in June of 2012 when visiting STL for a Royals/Cards game and a day at the Arch.  We booked a suite for I think $120 and it was pretty nice, your standard hotel suite, nothing ore, nothing less.  I'd stay here again.  Only reason I rated it 4 stars instead of 5 is because we requested an early check in and they couldn't fulfill our request.

02/12/12 | Link | Rating: 4.0
56. St E.
Great room at a great price and you can't beat the location!
Even the pizza in the lobby bar was very reasonably priced and delicious.

16/01/13 | Link | Rating: 4.0
57. Rob G.
Great location, I had 3 bad experiences.  First I was checked into the wrong room, not sure how that is even possible.  After I was in my room for about 30 minutes, another guest opens the room door with his key.  Luckily this was mid-afternoon.  To straiten the situation out, they had me move rooms (why did I have to move?? - I was already in the room!).  I received several phone call apologies.  Then the hotel manager offered me dinner, he said to eat at one of the hotel restaurants and it would be comped.  Didn't get comped.  Lastly, when I gave the valet my ticket, he brought the wrong car!!

I'm sure my experience is not typical....it's is a very nice building at a great location across from the arch and just a couple blocks from bush stadium.

14/05/11 | Link | Rating: 1.0
58. Lindsay M.
This is a great hotel.  Friendly check-in staff, good food options (red kitchen = italian, brewhouse = bbq/southwestern/beer, ruth's chris = steak house, starbucks), nice gym, nice regency club with good food/drink options.  It's in a good location, right next to the i70 highway and the Arch.  Walking distance from Busch stadium and lots of other restaurants.

I stay at this hotel every week for work.  Last week it was sold out and I had to stay at the Sheraton Center City... oh my god... there is no comparison.  The Hyatt is a million times better and I hope I never have to stay at the Sheraton again (and that's coming from someone with a SPG credit card).  You can see my review of the Sheraton for reasons why.

Free wifi for diamond/platinum members, all the usual extras.  They have a parking garage with valet or self-park, both for a fee unless you get it included in your rate.

07/05/11 | Link | Rating: 4.0
59. Lin W.
Stayed at the  hotel for 5 days and was treated better than at any hotel I've been to in a long time.  The staff is just excellent.  My room (located at the end of a very long hall) was quiet, large and the bed was very comfortable.   No view, though, of anything except the other buildings outside and the freeway.   The food is pricey, but they are accommodating to special diets.  They have plenty of gluten free options, including bread and buns.    All in all a great experience.   Highly  recommend this place, though it may not be suitable for families.  It seems more geared to the business traveler.

30/05/13 | Link | Rating: 4.0
60. Phil W.
What a great hotel! I am a loyal Hyatt customer and this property did not disappoint. There was only one thing that stood out as odd - it cost $26 to valet park your car, but they refused to bring you the car when you left? But, in typical Hyatt fashion, they made it all right by refunding the parking charge. The best night of sleep we had at any hotel. Good times!

02/01/13 | Link | Rating: 5.0
61. Alex F.
Good staff on hand, no parking, I guess that is what you get downtown!

06/01/13 | Link | Rating: 3.0
62. Marvin O.
Excellent experience. We scored free breakfast both days and the wifi was fast. Rooms were spacious and you have an excellent view of arch. This hotel is the closest to the arch and also the most budget friendly. Staff was awesome and accommodating.

24/11/12 | Link | Rating: 5.0
63. Tracy H.
I feel like I have a great background of traveling to be able to be subjective when I review.  (check out my other yelp reviews :)

First positives:  I got a very good deal on priceline for this room.  The location (as everyone else mentioned prior to my review) is superb.  The hotel has a Starbucks in it (albeit the service was very scattered and slow), a Sports Bar, a steak place and a little store (you hardly ever see a hotel gift shop anymore!).  The staff was friendly, cheerful and helpful.  The beds were comfortable.  The bathrooms were standard and modern.  The room had a nice little fridge, coffee pot and toiletries that were very nice.  I don't know that any room in this hotel could have a bad room.

Now my things that need improvement:
Upon stepping off the elevator on to the 7th floor it smelled like an old bowling alley and second hand smoke.  All the way down to our room.  I joked to the bell hop that it was like being on an old cruise ship (the halls are long and twisty with crazy carpet and the smell of stale smoke).  The carpets were littered with random things of dirt, lint, scraps of paper...not a complete trash mess, but it was all over and it needed a little sprucing.  I was bracing my self on this walk to the room for a smokey smelling, moldy mess....but the room was not.
I also noticed that the bed cover on our duvet on one of the beds, had some mystery yucky stain on the top edge.  Not worthy of complaining - we were on our way out and it was the opposite bed that no one slept in the night before (I didn't notice it until we were leaving).  It was gross though.  
The other issue is this hotel is very modern and well used, therefore the carpets in the room are starting to get worn out traffic patterns in them.  The furniture has chips in it on the edges in some places.
The breakfast was overpriced as it is at most hotel places...so we skipped that.  We had Starbucks instead.  

This hotel has valet or self park.  Self Park is $20/day.  I feel like that is pretty much a standard thing when you are staying at a city hotel.  It was a little painful because we had two cars (we were in St. Louis for the night to turn one of our cars into be shipped to Germany).  The Self Park was full and valet was only left (at $26+/day for two cars...gasp).  The front desk gave me the self park rate though.  But the Valet people were efficient and friendly.  

Overall, would I seek out this hotel to stay at again, probably not.  If i got another priceline deal on it, sure.

27/07/12 | Link | Rating: 3.0
64. Barb M.
10/6 - 10/9
We used price-line's name your own price and got a great rate..... But soon figured out why.  Don't think they actually cleaned the room. The blankets and pillows had hair on them (more then a few). Also lots of hair on bathroom floor. They did come quickly and fix the problem.  That  was check in day.
The next day they just didn't bother to come at all. Didn't make the beds, no towels, nothing.  We didn't bother to tell them. Luckily we had laid  our towels on the sink and not the dirty floor.
Well it's now our third night here and upon opening the door we were excited to see they had cleaned our room.  That is for about 2 minutes until I went to use the toilet. It is now dirtier then when we left. There is actually dried urine on the seat.  It was NOT there when we left!  After cleaning the toilet with soap and a wash cloth we turned back the bed to discover they had NOT changed the bedding. Just made the bed.  Guess they figured fresh towels was good enough. They didn't replenish the soaps either.
If you have options - stay elsewhere.

10/10/12 | Link | Rating: 2.0
65. Michael S.
Cheap from Priceline. Small rooms... one elevator to their 19/night parking garage. Great view and proximity to the arch...

Overall that makes this place ok. Not bad, but not great.

01/06/10 | Link | Rating: 3.0
66. Picture Attached A.
Oh yes...the perfect place to meet up with your craigslist fantasy when you want to spend a little more time with them than between the sheets.

You can get a great room here for ~$100 a night that far exceeds most hotels in that price range around the country.  The bars and restaurants are more than decent and you'll have Starbucks open and ready for you in the morning.  

The biggest downside to this hotel is there doesn't really seem to be a pharmacy or convenience store in close approximation and the gift shop in the hotel is quite awkward to buy condoms in...so bring your own!! :-)

If it weren't for the $14.95 wifi charge so that you can share some fun internet videos while you get your shag on...then this hotel would be 5/5 for me.

26/05/11 | Link | Rating: 4.0
67. Eli G.
Perfect location but flawed in so many ways.

This hotel is about as close to the arch as you'll get, but with spotty elevator service, creepy maid service and non-HDTV on an HDTV, I will do my best not to stay here again.

I was here all last week for a work convention at the hotel. The convention part of the trip went well. The ballroom in the hotel made for a nice convention floor and all the breakout sessions were in decent little side rooms. All of my complaints stem from the elevators and the room.

I was on the 7th floor and I had to wait 5-10 minutes each time I took the elevator up or down. That just sucked when I was in a hurry to get to our booth. Then creepy things started to happen, the first two nights I went back to my room, around 5pm, random lights were on and the radio was blasting. No it wasn't the alarm going off, I could tell it was still set for early AM. On the third day, I left the privacy note on my door and everything was as it should have been when I went back to my room. I guess the maids were rocking out in my room or something.

My final complaint was that even though the room was equipped with a nice 42" LCD, they were only giving us standard definitions channels! Those that have HDTVs know that SD programming can look really crappy on the screen and it really did here.

23/06/09 | Link | Rating: 2.0
68. Jason K.
Great property located right across from the Arch. Staff gave us a complementary upgrade for our room without even asking. Very close to baseball and football stadium as well.

24/11/13 | Link | Rating: 4.0
69. Brenda M.
We had a good stay overall despite small problems through out the stay and I would return. We stayed here for two nights, our first night we arrived early morning, we decided to park in the Mansion house. First of all the garage is a bit confusing if you've never been and hard to find an exit to walk out of ( we learned to park near the entrance if possible so we could walk out through there than go through the side stairs that smelled of urine or "pissy stairs" as we called them)but alas you get what you pay for so I didnt' expect much more than to save $. When we got checked in the lady checking me in wasn't very personable but wasnt rude or anything, maybe it was due to us being there at 5 am, not many people are awake at that time. As we got in the elevator to go upstairs the power went out and of course I wanted to get out since the elevators doors had closed and I thought we were stuck, but all I did was push the help button and the elevator doors opened and I was extremely relieved. Of course once the elevators were back up I was a little scared to ride it up to our floor but I did fine. The common areas of the hotel were nicely done, very classy and the room was nicely decorated, up to date, and we had a partial arch view. Same day but much later.....our room wasn't cleaned when we arrived after being out the whole day  so we were a little disappointed in that but all it needed was to have the beds made so it wasnt a big deal. Our second night I will have to say I saw an influx of people, seemed like a lot of college or baseball fans, one or the other. That night we were woken up by someone pounding on a door and shouting to be let in, I thought someone was surely trying to break in. It was our lovely neighbors who were having some kind of lovers quarrel, three guys trying to get back in their hotel room and a mad girlfriend not letting them in or something along those lines. My bf went out and set them straight and they left. Well I finally dozed off and again we hear this damn pounding loud enough to wake us up, I guess guy is finally allowed in but I still call front desk. Third time woken up is when security knocks on their door and they come out and speak so freaking loud I wake up again. Fourth time I hear a large group of girls and guys shouting. laughing, and interacting with the idiot next door. If it wouldnt have lasted less then a couple minutes security would have been called again. The rest of the night was fine but dealing with this definately put a damper on my night. The next day when we checked out we explained the situation and security had the info to back it all up. We were given a credit to one of their restaurants so I appreciated their effort since they didnt have any control over their rowdy guests.  Overall the hotel was in a nice location, great rooms, not such great neighbors if you get the college crowd, but overall since I got a deal on priceline I'd say it was a good place to stay and would return.

10/09/12 | Link | Rating: 4.0
70. Robin L.
It was really expensive, and nice looking, but for some reason my bed smelled like vomit. The whole night. I could barely even get to sleep. I could not find evidence of vomit, or pinpoint the smell, but it was there.

12/05/13 | Link | Rating: 1.0
71. Tricia M.
What a view! Had full view of the Gateway Arch from our room. Great deal from priceline really helped too.

26/01/12 | Link | Rating: 5.0
72. Henrik C.
Went here for a conference. The price is very typical for a conference type place. The location is superior, just next to the river and the arch. Wow.

The hotel is fairly run down. I am sure it has been a nice hotel once,  but now it reeks - we had money once but not any more.

The reception area is good with a Starbuck and no less than 3 restaurant - red, ruth chris steaks and a bar type thing. All of them OK conference dinner places, but really not anything out of the ordinary.

The hotel has 8 elevators. At the time we visitied less than half of them were operational and at peek hours you can wait 5-15 minutes for an elevator. Clearly unacceptable for any modern hotel. Come on I have to get on with my life and not be stuck in the hotel due to lack of maintenance.

The hotel rooms are small by any standard and by american standards they are tiny.  The beds are very comfortable with lots of pillows. The bathrooms are recently modernized, whereas the room I was it the rest was fairly run down.

The internet service is SLOW, flakey and poorly designed. This is *not* rocket science. Team up with a reasonable provider and stop charging $15 / night.

Have to admit I am never going to stay here again. Too pricey and too poor service.

13/10/09 | Link | Rating: 2.0
73. Courtney R.
When we arrived there weren't any kings available wich at first was disappointing however we were offered an upgrade at half price to a room with a view of the arch :) the view was priceless. The hotels location was perfect, close to everything and the staff was always friendly. Also the sports bar in the hotel had the best nachos ever and great drinks and also had very friendly staff. The day of checkout we tried the other restaurant in the hotel for breakfast and went with the breakfast Buffett wich turned out really good ! Overall , our experience at this hotel was amazing and I can't wait to go back !

04/06/13 | Link | Rating: 5.0
74. Alex N.
The outside of the hotel is not anything special but the interior is nice and fairly updated...well at least the lobby area. Apparently the location is prime despite the fact that during our 3 day 2 night stay we found absolutely nothing fun to do in the city... You can only spend so much time staring at the Arch. The regency club lounge on the 17th floor is a good size and the woman who was working in there was awesome. If you for some reason are staying at the Hyatt, get a club level room so you can access this amenity you'll thank me later. Don't try to bring your own drinks the hotels policy requires you to purchase the overpriced skimp selection available in the lounge. The computers in the lounge didn't work very well, fortunately we brought our own but that didn't get us very far. The lounge was apparently equipped with free wifi but it didn't seem to work for us so I ended up using the lobby. They serve snacks throughout the day and have complimentary non-alcoholic beverages. The hotel staff gets a 5 out of 10 for friendliness/politeness. I found many people to be pretty put off by any question I had. I'm a tourist clearly I don't know the ins and outs of the city. For knowledge of the city they get a 3 out of 10. The guy at guest services seemed to know about the local attractions (there are very few) but the person who answered the phone when I called from my room at about midnight wondering what food places were opened literally said "I don't know." The bag of garden salsa sun chips I brought was a life saver. Parking is apparently twenty something dollars per day although I was told it's a one time charge when I booked. Don't plan on free wifi even if you get a suite cause it's not happening..well at least not in your room. The food at Red (hotel restaurant) was simply not good and the server was rude and inattentive. We went for a late dinner, 2 of us got the BLT and one got the grilled cheese. No one was impressed and I was even more unimpressed with the $33 bill I got and the $10 I supidly added for gratuity because I would feel guilty if I didn't. Thank God they had a Ruth's Chris inside the hotel. Great food and service. Housekeeping never cleaned the room. *Overall hotel ratings*: initial cleanliness of room 10. Staff attitude 5. Red restaurant 2. VALUE 1. This isn't the Four Seasons and I'm aware however the rooms at the Four Seasons were only $30 more per night. The fact that every single thing is an extra charge just bothers me. Parking - ripoff (the prices were comparable to Chicago hotel parking and come on people this is St. Louis...it's like comparing a Honda to a Bentley, Chicago is just superior.) Renting a movie will set you back $17.99 so I suggest you get 2 tickets to something in a theater (if St. Louis has one) because it will cost the same and it won't be on a 30" HD TV that only plays in standard definition. Eat at Ruth's Chris it's a little more pricy but you'll enjoy every second of it. I just didn't enjoy my St. Louis experience all around. The city itself sucks and has practically nothing to do. The hotel was decent but not run properly and the staff felt WAY too comfortable behaving however they wanted. I would have had a better time driving 20 minutes from my house to a hotel in downtown Chicago for the weekend. And it probably would have cost the same if not less for the overall experience. If you HAVE to go to St. Louis for something I would probably pony up the extra $ for the Four Seasons (although the hyatt is not exactly cheap to begin with.) If St. Louis is an idea for a vacation I would advise against it. You can do all of the mediocre attractions in one day and absolutely none of it will really thrill you in any way shape or form. The highlight of our trip was the decision to leave early. I feel bad being so harsh on the hotel but considering how much time and $ I dumped into this weekend I'm pretty upset with what I got in return.

04/04/14 | Link | Rating: 1.0
75. Gerard D.
Crappy cheap hotel.  Very rude staff.  Walls are so thin that you can hear the weekend plans of all of the housekeeping staff who talk loudly in the hall at all hours.  AVOID AVOID AVOID

04/01/13 | Link | Rating: 1.0
76. Derrick T.
Excellent check in service, with the ability to change my two queen size to a king size bed immediately.

No self park available, but the valet gave me a tip that I could park around the corner for $8 total, so he saved me about $12 in cash!

While they made the mistake of putting a cheese/cracker/dried fruit platter in my room, I called down and they were happy to let me enjoy them.

Room size is a bit small, but the bed and shower were top notch and very comfortable.  

HD capable TV, with no HD channels, but who cares?  I'm only there to sleep or enjoy private time with the fiancee, not hang out in the room.

Phone quick buttons (concierge, front desk) were not working, so I guess they'll be looking into that.

Pricelined the room at $52 a night, after taxes etc... around $70.  Walkable to the Arch, ribfest, parks, restaurants, etc.  I can dig it.  We had a good time and will happy to be back at similar pricing!

04/06/10 | Link | Rating: 4.0
77. Brianne G.
If it's within my price range, I love staying at Hyatts. This is another one that affirmed that choice.

Took a chance with Hotwire and got the Hyatt Regency--YAY!!! $75? I'll take it.

Check in was easy and we even managed to get one of the Respire rooms that are hypoallergenic. Room was beautiful, as usual. Bathroom was pretty and well stocked.  Bed was comfortable and bedside tables had perfect outlet placement. The only negative about the room was the view. Kind of poopy. Just saw the bridge and street. However, not a factor this trip since the only time we spent there was sleeping.

Garage parking was full, so we saved ourself a chunk of change and parked in their "Economy" parking at Mansion House. $8 for overnight parking in STL is pretty decent and it was only about two minutes from the hotel.

Hotel was quiet, no issues. Staff was friendly and attentive. The only things that were on my wish list were being able to park right at the hotel, free wifi, and a better view. A great stay, no question.

23/02/12 | Link | Rating: 4.0
78. Tracy E.
Great location, fantastic staff

24/06/13 | Link | Rating: 5.0
79. Daniel B.
Pros: Great service, awesome location
Cons: Parking and internet pricing, no pool
My Advice: If you don't have kids and you don't mind paying for all the extras, it's great. If you have kids, you might want to find a place with a pool.

We stayed here because they accepted my $50 name-your-own-price request on Priceline. We were very excited at the prospect of staying in a 4-star hotel at such a great rate.

When we arrived there was a sign outside saying that self-parking was full and only valet was available. At first I was upset about this; self-parking rates are high enough as it is ($19/night), but the valet rates were $25 a night. Luckily, one of the valets explained to me that they could valet park my car at the self-park rate. So, I got the valet parking for the duration of my stay at a discount.

Check-in was a breeze and very fast. We were on our way to our room within 60 seconds. We got to our room and found that there were only two towels. With me, my fiance and the two kids, that wasn't going to work. We called down to the front desk and asked for more towels to be brought up. They arrived just a few minutes later. Later on we discovered that we would probably have trouble sleeping without a fan (at home we sleep with a fan on us all night.) We called down again to ask if they had any small fans we could put in our room. In short order, a full-size stand up fan was brought to us at no extra charge. The bottom line? Service at this hotel is outstanding.

Other positives:

 - Great location, we could see Busch Stadium from our room. It would have been nice to be on the other side for a view of the Arch, but that's okay.

 - There was a pretty good sized ledge just inside the window. The kids absolutely loved it. They spent a great deal of time there just looking out the window at all the people and cars 8 stories down.

 - Valets were reasonably quick at retrieving our vehicle. I do pity the poor guy whose car was lost our first morning there, though.

 - The bathroom was two-tiered, with a sink behind the first door and then a sink, the toilet and shower behind the second door. This was a life saver for us as it made getting ready in the mornings much easier.


 - I paid $55 for 4 nights worth of internet. Ridiculous. At home I get a month's worth for $30. Between the parking and the internet, I ended up paying an extra $130 over 4 nights. Yikes!

 - The bed was very hard. My fiance loved it, but I had a hard time sleeping.

 - The shower had a rainwater shower head. Boo! Give me something with a little water pressure.

 - The hotel's "Welcome Guide" said there was a pool on the 19th floor. When I went to look for it I couldn't find it. I called down to the front desk and found out that they got rid of the pool and put a dance floor over it. Seriously? A 4-star hotel without a pool? This was extremely disappointing.

 - My fiance says the decor was "cold and institutional". I didn't notice anything wrong with it, but that's not really my thing either, though.

Overall, it was a nice hotel and is located in a great place. In the future, though, I'll be choosing a place like the Drury Inn that doesn't charge a ton for the extras and has a pool.

23/06/10 | Link | Rating: 3.0
80. Annette P.
A great location, nice clean rooms, and friendly front desk and valet staff makes this place a great choice!  We had a room with a partial view of the Arch that was decorated nicely.  I had to wait a bit to get room service on the line, but considering the size of the hotel, it wasn't really so bad.

17/06/13 | Link | Rating: 4.0
81. Aaron D.
First, the positives.  This Hotel is very nice, up-to-date, well staffed, clean, full of amenities, and in a great location.  So, why not five stars?  I cannot understand why it is that when I stay in a budget motel I will get free wireless internet and a free breakfast, but at this nicer establishment I will be charged $16 for breakfast and $19 a day for internet.  When I spend extra on the room to get a nicer place, I would prefer to get more, not less, than I would get in a budget motel.

Now, for some helpful tips (and a chance to be more positive).  If you are visiting St. Louis, this hotel is in a great location.  It is directly across from the Arch.  You can walk across the street and you are there.  Busch Stadium is only 4 blocks away.  Also within 4 blocks are a few Metrolink stations.  The Metrolink train can get you to many other places in St. Louis such as the trendy Delmar Loop.

By the way, downtown St Louis does not have many options for breakfast.  It may be best to bite the bullet and pay for the buffet in the hotel.

24/03/12 | Link | Rating: 4.0
82. Jennifer F.
Lovely, all of it! The room had an INCREDIBLE view. Make sure to ask for a room with a view of the Arch--it's totally worth the price. The whole hotel was very clean (except for a couple of small smudges on the windows) and nicely decorated, and the amenities were all high-quality. The room itself was spacious and stylish. The bed and pillows were probably the most comfortable I've experienced in any hotel (and there have been several in recent weeks). The TV was sort of weirdly positioned in relation to the bed, which made it a bit difficult to watch from one side, but not everyone watches TV so that may not bother others, and it certainly wouldn't stop me from requesting the same room again. We opted to include the breakfast buffet package add-on as part of our stay, and it was a good decision. The dining area opened early enough to get us in-and-out as quickly as we needed to be, and the buffet offered a great variety of options including fresh pastry, an omelette bar, and hot steel-cut oatmeal with tons of toppings and add-ins.

The part that impressed me most, however, was the courtesy and professionalism of the staff. Every single person with whom we interacted, from the check-in clerk to the waitress at breakfast, seemed happy and eager to help, and genuinely pleased when we expressed that we'd had a wonderful visit and were very impressed.

The ONLY reason I'm giving this hotel four stars instead of five is that there was almost no hot water when I took my morning shower. It was fairly early (around 6am, so not "rush hour" yet) and I cranked the faucet all the way to what should have been the hottest, most scalding level... I got about two minutes of tepid water before it turned downright cold, and no amount of tinkering changed it. Not a great way to start the day, and really no excuse for such a problem in a hotel of this caliber that was not completely booked-to-overflowing with spontaneously-showering guests.

All in all, however, we were extremely pleased with our stay at the Hyatt Regency at the Arches. I will happily recommend this hotel to friends and family and look forward to visiting again in the future.

06/07/13 | Link | Rating: 4.0
83. Adam M.
Amazing Hotel.  There was a dance convention which caused a lot of noise with teenage girls running up and down the halls at all hours of the night so the management moved me to the top level and gave me a corner suite with a beautiful view of the arch.  They even gave me a $50 food credit to apologize for the inconvenience of moving.  Class act service.

29/01/13 | Link | Rating: 5.0
84. Alisa M.
I guess I can't complain too much about this hotel since I got a really good deal on it through priceline. With taxes, the stay for 1 night came out to about $60, which is not bad. The only thing is that parking is not included, which added an additional $19 to the stay. There is another parking lot nearby that costs $8 but does not have unlimited in/out privileges, so we decided to just park at the hotel and not have to worry about the hassle of getting to the car.

The hotel room is not that big, but I suppose that since it's located right in downtown, space is limited. The room that we had gave us a perfect view of the arch. I couldn't ask for a better view. At night, the arch was beautiful to see from the room with the night lights. The staff is very friendly and helpful. They helped us with getting maps and giving suggestions on where to go in the vicinity.

The one thing that was annoying is that they only have 1 elevator for the parking garage. Sometimes it was faster to just walk up/down all the flights of stairs to get to the car. The hotel does not offer free high speed internet access (which is suppose is typical for a hyatt and other high end hotels).

That night when we stayed at the room, I was very thirsty. I went to the vending machine to get some drinks. The vending machine on my floor was not working. I then took the elevator to another floor to try the vending machine. The vending machine took my money and then seemed to shut off. When it started back up again, it did not give me my drinks or my money back. I went down to the lobby to let the front desk know of this issue. They went to the back and got me the drinks that I wanted along with refunding my money from the vending machine.

Overall, the hotel has a nice view if you get the arch view room. There are other rooms in the hotel that have a view of absolutely nothing (just the brick wall), so be sure to ask for an arch view room when checking in. It was OK, not bad, but not spectacular.

28/07/10 | Link | Rating: 3.0
85. Aimee K.
Had a lot of different things at a luncheon shortly after I posted my original review and the food was creative, fresh, and just so good. I've officially fallen in love with the Hyatt.

16/01/12 | Link | Rating: 5.0
86. Tara F.
I'd never been to St. Louis before... and I was sure glad I "won" this hotel on Priceline, the location was perfect, the bar was super modern looking and swanky (with a good wine list to boot) and the hotel also houses two of my faves: Ruth's Chris AND Starbucks... a total WIN for this carnivorous coffee lover :)

I booked the Hyatt St. Louis at the Arch by naming my own price on priceline.com and for a mere $45 a night... it was a steal. I pride myself on always getting killer, enviable deals and to me, this one was just that! Our room had a gorgeous view of the river and the arch, it was very nicely appointed with all the standard Hyatt amenities, the bed was super comfy and though the building looked old from the exterior; the interior showed little signs of wear.

One thing that always gets me at hotels is the very high prices they charge for in room wifi... don't they know I have reviews to write on Yelp? :) None the less... the hotel bar had complimentary wifi and I was totally content working down there (as was my husband) and enjoying a glass or three of a delightful varietal. However, something was wrong... hotel wide... with their wifi :( MAJOR BUMMER. We spent around 3 hours talking to tech support, talking to management, trying to connect... to no avail. Generally, when there is a problem of this magnitude (and not being able to work counts as one), a hotel will offer you something for the inconvenience and to my surprise they didn't even offer... :( BOOO!

Still... I was impressed with the hotel, the friendliness of the staff, their exceptional bar & wine selection and their in-hotel business (Ruth's Chris & Starbucks).

If you're in "da lou" and you're proud (sorry I can't help making Nelly Country Grammar circa 2000 song references) check out the Hyatt STL @ the Arch, I liked it :)

12/10/10 | Link | Rating: 4.0
87. Heather C.
My boyfriend and I took our first vacation to St Louis, about 5 hrs away from our hometown we needed a short break from our crazy hectic lives and kiddos. We booked our room on hotels.com and got an incredible deal- I think it was buy 2 nights get the 3rd free. When we got checked in we were surprised to find our room overlooked the Arch, which was an option when we booked that we hadn't selected- it was such a great view! The room was absolutely beautiful and very roomy. We got some good suggestions for close restaurants & nightlife, then as I was getting ready for dinner, my boyfriend proposed!! Right there in room 1783. :) I was shocked and thrilled, and we ended up just going downstairs to eat at the Brewhouse and we spent dinner sharing the good news with our friends back home!

During dinner I ran out to the ATM in the lobby to get some spending money for our night out. As I was in line I started talking to a girl who was visiting STL for wedding dress shopping- giddy and excited I told her my good news and the girl in front of us at the ATM turned around. Turns out, she was a hotel concierge who was actually off of work for the night- she told me congratulations & asked for my room number so the hotel could send up some champagne for us!!

Needless to say, we stayed in that night and celebrated, the champagne was fantastic! The next two days were just as wonderful and it seemed as though everyone we saw at the hotel had heard our good news- they congratulated us every chance they got! We left a nice note on the hotel survey and the asst. manager personally contacted us to say how much he appreciated our story and that it "brought a smile to his face".

I've traveled throughout the midwest and stayed at many hotels, but I have never had the outstanding service that I experienced at the Riverfront Hyatt. I will never stay at another hotel in St Louis, and I look forward to visiting more often!!!

Tip: self-parking next door at the Crown Plaza is CHEAP! Don't pay for valet, just park there. :)

14/01/11 | Link | Rating: 5.0
88. Eric T.
My wife and I took our daughter and a friend to St. Louis for her birthday a couple weeks ago.  We decided to stay at the Hyatt due to the location right downtown.

The hotel was nice and in a great location.  We had a 2 bed room which was very nicely decorated and clean.  The room was a little smaller than comparably priced rooms but given the downtown location this was understandable.

There really were only two reasons I wouldn't give the hotel a higher rating, one more than the other.  The first, the lesser of the two reasons, is there isn't parking actually at the hotel.  You have to go about a block passed the hotel and park at another property.  It's a very short walk so it really isn't a big deal and the parking was very inexpensive.

The main reason I don't give it a higher rating is that the beds were very uncomfortable.  All four of us awoke the next morning with sore backs and hips from the beds, and nobody got a good night's sleep.

Overall it's a very nice hotel and the staff was exceptionally nice and helpful when we spoke with them.  If the beds were more comfortable this would probably be a regular stay for us in St. Louis.

10/11/12 | Link | Rating: 3.0
89. Lorna R.
My boyfriend and I stayed here for one night just passing through.  We were traveling cross country pretty much so we didn't get there until late (4 am).  Make sure you read past the "parking is never a problem" on the website and note that valet service is $26. You read that correctly, $26 for parking.  Luckily, there's a parking garage across the street that you can park in for $3-$8.  Their website advertises that there is someone at the front desk "24 hours a day" but we had to wait several minutes before an employee came to help us.  I had called earlier to let them know that we weren't going to be in until late and the associate I spoke to assured me they had plenty of rooms and it wouldn't be a problem and hurried me off the phone.  The associate at the front desk when we arrived seemed surprised to see us checking in so late and mumbled something like she didn't see that we called for late check in.  

Anyway, we ended up getting a room on the 18th floor, which we asked for, so that was nice. It also had a pretty good view of the arch. The hotel is definitely outdated. The carpets are stained and worn down.  Honestly, the whole place looked dirty once you got past the lobby.  One thing they definitely have going for them is the size of the rooms, they are very spacious.  The bed was pretty comfortable as well.   Luckily, I got a great deal on a third party website and paid about half of what the rate normally is.  This made it more worth the money.

The service wasn't great.  It seemed every time you asked someone a question they pointed you to the next desk.  Check out was quick and easy and we hit the built in Starbucks on the way out, which was definitely a nice way to start the day.  I wouldn't recommend staying here unless you get a really good deal on the price.  Besides the location, this hotel doesn't have much to offer.

19/08/13 | Link | Rating: 3.0
90. Shelley Y.
I have never stayed at a Hyatt, but thanks to my Father-in-law and his idea to haul the family to St. Louis for a day, I now know what I was missing. This hotel had the most comfortable hotel bed I have ever slept on. I slept just as I do at home. What a treat! I'll admit that after seeing several scary shows on TV about bed bugs, the first thing I did was strip a corner down to bare mattress and check all the seams. PASS! That mattress was clean as a whistle.
The breakfast buffet was wonderful! Omelet station, fresh made mini waffles with topping bar, tons of fresh fruit, even poached eggs. The port salut cheese they served was heavenly and paired beautifully with the grapes. My son ordered from the menu and loved his orange french toast. The coffee? Oy vey, don't get me started on the coffee. It's no wonder they have a bustling Starbucks just feet away. That was the only sour note to an otherwise beautiful stay.

25/05/12 | Link | Rating: 4.0
91. Russell B.
Great location. Better views. Hotel is clean and we experienced wonderful service. All requests we had were taken care of quickly. Would recommend this hotel.

13/08/13 | Link | Rating: 5.0
92. Kristin W.
Hyatt Regency St. Louis Arch is one of the nicest hotels I have stayed at in the St. Louis area.  The staff if friendly, the entryway and lounge areas are large yet welcoming, and the rooms are very large, clean, and upgraded.  I would highly suggest staying at this hotel during a visit to St. Louis.

Brunch buffet on the weekend was a major plus.  The food was good and the choices were plentiful.  There was everything from waffles and bacon to oatmeal, and an omelets bar in between.  I didn't have anything that I didn't enjoy and was so full that I actually skipped lunch.

The Arch view from my room was amazing and was a major plus.  A nice room with a great view, what more could I ask for?

The real reason why I stayed at this hotel however is that it's a very short walk from the hotel to Busch Stadium.  I love my Cardinals, but am from out of town.  I would definitely suggest this to any fan who is in town for a baseball game.

24/10/12 | Link | Rating: 4.0
93. Stella T.
I lasted a week here, but it wasn't without its annoyances.  

The best part about the hotel is the price for the location...~$100/night...which is better than you can find in most major cities.  However, you will pay more here for drinks, meals, and wifi...so you don't gain much in the end.

Annoyance 1) Wi-Fi is $14.95 per day, which to me is pretty unreasonable.  I've always hated that I can stay at the Holiday Inn for much less, get free Wi-Fi and amenities, and have the same experience.

Annoyance 2) On three separate occasions on three different days I had to go back down to the lobby because my hotel key card stopped working...the elevators get busy...and there is nothing more frustrating then having your arms full of luggage and having to go up and back down to the lobby and stand in line...all so you can just get in your room.

Annoyance 3) Twenty minutes after I arrived I started hearing maintenance making a huge racket in the hall.  Apparently they had had a leak in the room right across the hall (I posted a pic).  The hall reeked of mildew.  They pulled off the baseboard, peeled up the wallpaper, and put an industrial fan in the hall to blow loudly.  When I mentioned how loud it was to the maintenance man he said, "If you get annoyed then you can call down to the front desk." Uh, yes...it was already obvious it was going to be a nuance.  I posted the pic on facebook to which the manager quickly replied they'd move my room.  I was already unpacked and settled.  The last thing I wanted to do after running up and down trying to get the key to work and having moved rooms once already was to get moved again.  

Annoyance 4) Red is slow and expensive.  Breakfast will run you $20 a person for a meal your mom could outcook.

I travel for business a few times a month.  I'm not picky.  I'm easily accommodated.  I applaud the manager for attempting to be attentive, but someone should have come up and offered to move my room when the leak occurred and not after they stunk the hall up with mildew then made me suffer through more than a few hours of racket trying to fix and then clean up the problem till 10 PM at night.  They would have done nothing had I not posted the picture.  

This hotel works...they're trying, but you'll be likely to hit quite a few speed bumps while you stay here...there were too many other things to even mention that just should not have occurred.

27/05/11 | Link | Rating: 3.0
94. Christyn K.
Couldn't help but go back to this Hyatt en route to Chicago from Kansas City. Didn't think our second trip could top our first, but somehow it did! This time we stayed in a junior executive suite and didn't even leave the hotel because the room was so lovely. Soft, comfy bed, chic furniture, and of course a killer view of the Memorial Expansion park and the arch. Parking this time around was easier, as we used the valet to unload only and parked the car (for $3 overnight!) at a place the hotel recommended a few blocks away. The bellhop guys were great and very helpful, especially Jay. This hotel is as close to the arch as you can physically get, and taking a morning walk along its park is just a bonus of this great location. The place is especially hopping when the Cardinals are playing at home, as Busch stadium is also just a few blocks away. In fact, you can walk from all 3 downtown stadiums from this place. When we think of St. Louis we think of this Hyatt. We'll be back!

12/08/13 | Link | Rating: 5.0
95. Sarah S.
You would think that a $200 room would at least come with a drink ticket. Maybe my white trash is showing.

Parking was an additional $20, Internet was $15. No coffee, just Starbucks. Free water in the lobby. There was a shower where a jumbo tub was supposed to have been. View of caddy corner hotel room. We ended up spending $300 and didn't even eat dinner.

We stayed at the Red Roof Inn on our way back through. Free coffee and wifi. 40 bucks. That's romance.

06/10/12 | Link | Rating: 2.0
96. Pamela M.
Great downtown location next to the Arch. Nice, modern, spacious, comfortable rooms, ours had a view of the Arch made this AAA Four Diamond hotel a fairly pleasant stay. We scored a good deal on hotwire.com for around $90.00 (tax included). The downside is the lack of attention to detail. The coffee maker was filthy and had white growth in it. The tub was filled with dirty water and debris floating in it. The hotel sports bar is lively and has reasonable food and drink prices. On Sundays, the hotel sports bar has $5 build your own Bloody Mary! Yum, yum! Overnight valet is $26.00. Public parking is available--see hotel website for details.

11/11/12 | Link | Rating: 3.0
97. Distinguished T.
Nice business class hotel. My corporate rate gives me free breakfast. This is a full service property. I always ask for a room with the view of the Arch. It is the closest structure to the Arch. Great views. Full service Hyatt restaurants have a decent buffet spread and this hotel does not disappoint.

13/04/14 | Link | Rating: 4.0
98. Stephen H.
I enjoyed my stay here, as I always do (this is my 4th or 5th time here).  I'm really pleased that they've also upgraded some of the bathroom fixtures in the rooms and made their keys RFID - i.e. you can't demagnetize them with your phone any more.  Major kudos!

So how did they lose a star?  One reason only: Parking.  I think this continues to be a problem for this property as it grows in popularity, but it's a problem.  I pulled in around 10pm at night, gave my name, and went upstairs thinking that I could call from my room and start leisurely walking down.

When I woke up in the morning, the parking cost wasn't on my bill.  I called the Front Desk.  "Hey, can you add parking and then transfer me to the parking garage?"  "Sure sir, but may I ask, does it say 'P1' on your ticket?"  I looked down.  Sure enough a "P1" had been scribbled and circled on my valet ticket.  "Yes," I said, wondering if I had won a prize.  I hadn't.  "That means you'll have to come down to get your car in line."  $26 for valet means I can't call down - and that I wasn't even told or given the option to get the more expensive one that means I can call down and not wait?

Figure it out guys, but boo on this visit.

15/08/11 | Link | Rating: 4.0
99. Shela J.
I am going to say right now, that the fourth star is solely to the credit of the most wonderful room service meal delivery man I have ever encountered. More on him in a bit.

This Hyatt is conveniently close to the America Center / Rams dome. I personally enjoyed the cozy interior, as opposed to the cold marble interiors of some of the other hotels nearby. The hallways are kind of wackishly confusing, but nothing to cry over. This location had some nice spacious conference rooms that our student missions conference used.

While they were great about holding my luggage for me, checking out was a problem and took very long, even at 4am. Something seemed to be wrong with their system, but the front desk attendants weren't at all mindful of the people waiting in line. Not the best customer service, but working at 4am isn't fun either.

There's a Starbucks and a brewhouse and some other steakhouse I think, in the hotel itself, which was convenient for us.

But back to the room service delivery man! He was the most kind and gentle older Belgian (so my roommate guessed) man who took his time to show us the items on our tray and repeatedly reminded us that we could ask him specifically for anything else we needed. And even though it's his job to serve us our meal, the warm fuzzies he gave us with his delightful accent just made our experience that much better. I wish you the happiest new year, sir!!

02/01/13 | Link | Rating: 4.0
100. Alicia B.
We are actually here at this hotel now. My husband, daughter and I are here for my sons bands of America competition. I was thrilled to find rooms open here at the last minute. I bit the bullet and upgraded to the arch view room.
With tax we are paying over 400$ for one night. Parking is extra ... Fine. Wi FI not included ... Really? The room is a bit small. No trash can in the bathroom ... Strange. Now for the arch view, if you lean your forehead against the window you can see the right side of the arch. I can't believe I paid this much for this room!
   I have the 2 stars for the great location to the Edwards dome, and the great staff who all seem to be friendly and helpful. But I'm not sure I would ever stay here again. I should have booked the Weston which was 50$ cheaper for the stadium view. Which funny enough we can actually see better than the arch from our "arch view " room.

19/10/12 | Link | Rating: 2.0
101. William H.
Whiskey in the Winter event was amazing!

04/12/12 | Link | Rating: 4.0
102. Becky H.
I was ready for the no pool thing, but it's still kind of a bummer... I don't think I've ever stayed at a hotel that didn't have a pool.  Even scummy travel motels have a pool.  *shrug*  oh well.

and while we're at it... even Mc Donald's let's you hop on their wifi but this swanky fancy place charges you $15 a day???  really?  and $20 a day for parking??

It seems like too nice of a place to be nickel & diming guests like that.  It's unfortunate really, because the place is beautiful... and definitely one of the nicer hotels I've stayed in-- I like it better than the W in Chicago and any of the hotels I've stayed at in South Beach.

Now that I got that off my chest, it was within walking distance from just about everywhere I wanted to get to in the city... Laclede's, the stadium, the arch, city garden, culinaria & panera (get a little walking in, pay much less for breakfast every morning-- win win).

The staff is great, super friendly.  I really enjoyed my stay there overall

28/06/12 | Link | Rating: 4.0
103. Kristi B.
My husband and I recently stayed at the Hyatt.  The hotel and staff were nice, but I felt all the extra charges were ridiculous. From parking to internet, any additional fee they can tack on, they will. The best part of the stay in my opinion, is the location.

24/05/14 | Link | Rating: 3.0
104. Melissa C.
I stayed at the Hyatt for three night during the Cardinals Winter Warm-up which I was attending.  

Room/dining - I used a AAA card to get a rate of $98.10 that included breakfast.  Our room was really small but considering there were only two of us, it was enough.  It would have been nice to have places for both of us to sit other than the bed but there wasn't enough space.  Just one chair fit besides the desk chair.  The room was clean and I had no issues with housekeeping.  The decor is nice and welcoming.  Breakfast was at Red which is the breakfast/lunch area in the lobby.  They had a menu or buffet.  We chose the buffet two days out of our stay and were able to get fresh eggs, bacon, pastries, etc.  All were good and they were able to accommodate my husband and his celiac disease (gluten-free diet).  All staff we encountered were very kind and helpful.  For the price, I would definitely stay here again.

Banquet services - Winter Warm-up was held on two floors of the hotel in banquet areas.  It was extremely crowded but the Hyatt and Cardinals Care volunteers did a good job of addressing all concerns and complaints.  My only complaint the entire time was that the second day, we waited in line on the 4th floor to go into the Warm-up.  We were told that hotel guests could line up there and be let in.  However, when it came time to open, we were told we needed to wait until all other guests from outside (we're talking 100's) were let in first.  The hotel staff needed to be better informed of the policies to prevent instances such as this.  We were eventually let in after about half had entered but it was dealt with incorrectly in my opinion.  A hotel staffer should have been posted to tell us to head to the outside line.

17/01/12 | Link | Rating: 4.0
105. Marie P.
I was in town for an interview and got a room here for one night off of Priceline using the name your own price, for $80 dollars on a Sunday. My flight came in a bit earlier than expected and so I immediately headed over to the hotel to see if I could drop off my luggage and do a little sight seeing. The front desk was nice and offered me early check-in.. yes at 10 am! Score!

The elevators are a bit tricky to navigate as one side of elevators only lead to certain floors and same with the others. Make sure not to go into the wrong elevators! Because you WILL get stuck, especially when it's crowded (like the Sunday morning of a Rams game). I actually met one man on the elevator who had been stuck for a while trying to get to the first floor just so he could switch elevators and and get to his floor.

The halls of the hotel are poorly planned, it was like a maze in there! I ran into two other families who were both having a little difficulty finding their rooms and elevators.

The room was pretty standard, very clean, and comfy beds.

I also decided to eat at the restaurant/sports bar downstairs and ordered the pulled pork sandwich, which was better than I expected. For dinner I decided to order room service. My chicken/spinach alfredo cost a lot more than one should cost, and I didn't realize tip was automatically included so I added extra (which is my bad). That tasted all right.

The gym was very nice! New equipment with TVs and high ceilings just made it a pleasant place to work out in. There were even cold towels provided!

- Right next to the Arch. You literally walk out of the hotel and it's right across the street!
- Friendly front desk, gave me early check-in at 10 AM!
- Several options for food in the hotel. There's two restaurants downstairs and a Ruth's Chris. There's also Starbucks.
- Great Gym!

- Gets very crowded especially when checking out. (I didn't have this problem, but I noticed people stressing out about the elevators taking forever when they were trying to get to the first floor to check out) Make sure you head to the check out earlier to avoid crowds!
- The hallways are built like a maze.

Overall: Great and reasonable place to stay for business, family vacation, or Cardinals/Rams game!

14/11/12 | Link | Rating: 4.0
106. Keshia M.
I am from California and my parents renewed their vows at the Hyatt Regency St Louis at The Arch because they are both from St. Louis, MO. The catering department was beyond accommodating while assisting me coordinate my parents event. I dealt with Amy Mcintosh and her staff. From the moment we arrived the check in process for my parents was a breeze, their room was perfect, and the entire hotel staff made all of our guests feel like they were VIP.

To go further into detail my parents were assigned to contact a wonderful man named Keith Keys who is the VIP manager, in regards to anything they needed. His humble nature, humor and out going personality made them so happy they chose the Hyatt. On the coordinating side Amy helped me every step of the way. I didn't realize how difficult it would be to plan such a large event on the other side of the country. No matter what time of day Amy made herself available to me and my vendors. The room looked absolutely BEAUTIFUL after being set-up by the Hyatt's staff and Lisa Molitor of Bellifiori ( bellifioristl.com ). Everyone was so impressed with the beautiful center pieces, the ceremony set-up and view.

I didn't get a chance to meet the chef but the food was AMAZING!!! I heard dreadful stories of people having dry chicken at weddings and that was totally not the case here. We chose a lot of the options that allowed the chef to cook whatever they wanted. Our even was in June and this review is way over-due. Thanks for the great service!

15/10/12 | Link | Rating: 5.0
107. Lorraine N.
I ended up staying at this hotel as I went on priceline and wanted to stay within 20 miles of downtown with a highest star rating I could get and they accepted my offer.  I was a little surprised that there is no coffee available just the stuff you have to buy and I hate starbucks coffee so we hiked up to st. louis bread company so that was not convenient.  The parking was expensive...The hotel was clean and the staff was friendly enough.  I guess for the star rating I was expecting it to be just a little more plush.  The rooms were on the small side and I agree that the hotel walls are thin.  There are worse places to stay but there are better also hence my middle of the road three stars...

11/01/13 | Link | Rating: 3.0
108. Barbara l.
I totally disagree with all the iffy reviews.  I experienced wonderful service from check in to check out.  The desk receptionist, bell boy, and valet were all very helpful and courteous.  The room was exceptional and the view of the river was beautiful.  Yes it was far from the elevator but it is a huge hotel and I would expect that sometimes to get a good view you will have to walk a little from the elevator.   The hotel is in a prime location.  You could not get a better location for viewing the arch, Mississippi or court house. There is major construction in front of the hotel and access to the arch will be even better once it is done.  The restaurants in the hotel are wonderful.  Be sure to try the onion and ale soup in the sports bar!

22/06/14 | Link | Rating: 5.0
109. Jimmy P.
I drove over 7 hours to get to Saint Louis from Chicago, too much traffic and construction.

I was so happy to finally park my car in the hotel's underground garage.

This must have been the friendliest and the most wonderful experience I had checking into a hotel, even the Drake in Chicago could not even come close.

Julia was just awesome!!!!  I cannot say enough great things about her.
After driving for 7 hours, I was tired and grumpy but she was an angel and I am very glad that Julie checked me in.

My room is not too big, just right. The bed was very comfortable and enough pillows to start a pillow "war" with ..... Hmmm too bad, I was alone, like many other business trips.

It was already 8pm and I was hungry and did not feel like going out for dinner. Lucky for me, there are three restaurants in this hotel.

I decided to go to Ruth Chris for some steak which is in the lobby.
If you have not tried steaks at Ruth Chris, give it try. It is good.
When I am at home, I usually go to the one in Northbrook.

Cons: Parking is $20 per night. I expected that being it is in downtown.
         : WiFi not free (I still do not understand how cheaper hotels could            give FREE WiFi but the more expensive hotels are not able to: Could someone explain this to me?}

Pros: EVERYTHING from checking in to EVERYTHING
          It is only 5 minutes walk to the ARCH, took some pictures. The ARCH looked beautiful at night.

08/10/11 | Link | Rating: 5.0
110. Megan K.
I was here for a conference, and I have to say that they did a fantastic job.  The rooms were nice and well kept.  The conference spaces were adequate.  They always had water available and coffee at the scheduled times.    I managed to squeeze in one workout and the fitness center is really very nice, had no usage fee, and was way larger than I anticipated.

19/11/13 | Link | Rating: 4.0
111. Kathleen M.
I really liked most everything about this hotel.  It was posh and sleek looking - even a bit of bamboo in the bathroom.  The bed and pillows were very comfortable.  We had just a grand breakfast in their lobby restaurant one morning.

I loved its convenience to nearly everywhere we wanted to go, easy walk to the Stadium and Citygarden.  Plus the concierge was just the exact mixture of efficiency and friendliness.  She arranged a terrific personal tour of the city for us and recommended a gorgeous restaurant.

Why only four stars, you ask?  Parking and wi fi, I answer.  13.00 a day for wifi?  We upgraded to business class or some such nonsense to get it and one day's breakfast for free, it worked out cheaper than paying for both.  But free wifi will now be something I will require from any place I stay.  And the parking was expensive and a real mess when we went to pick up our car.

I would stay again if I arrived by public transportation and wasn't addicted to the internet!

28/09/11 | Link | Rating: 4.0
112. Moritz R.
I stayed here during the recent Manchester City v Chelsea friendly match at Busch Stadium.  

Our rates were fair for being right next to the Arch.  We were walking distance to the stadium as well.  

We were treated very well by the staff and our rooms were very nice and clean.   I would stay here again if I came back to St. Louis.  The food in the restaurant   for breakfast was decent, and he service excellent.   The only drawback was the floor design from the elevators to our room, it was a lot of turns and twists to get there.

25/05/13 | Link | Rating: 4.0
113. A. J.
All of this staff knows how to treat people!  Charlie at the front desk...amazing.  My housekeeper...amazing.  The gift shop girls...amazing.  Friendly, helpful, always looking for ways to go above and beyond.  The hallways look old and tired, but the rooms are nice, the beds comfy.  One star off for the stupid wifi issue others have mentioned.

11/06/14 | Link | Rating: 4.0
114. Clifford S.
I was traveling with my wife so I got to stay in a much nicer place.  This was a very comfortable hotel with great amenities.  It was close to all the sites we wanted to see and had a wonderful concierge. The breakfast is also a great deal.

My only question is this - when I travel for business I stay in cheaper and more spartan places but the internet is free.  Why was it so expensive here?  Include the internet and this would be a five star review.

21/10/11 | Link | Rating: 4.0
115. Jennifer S.
This hotel is stunning and perfectly situated. We checked in in the wee hours of the morning after a 5-hour flight delay, and much to our delight we were given an enormous, luxurious room on the 18th floor. Beautiful space, an unbelievable bargain, and very friendly guest service-- plus the omelet bar at breakfast was a nice touch. We would certainly return.

06/07/14 | Link | Rating: 5.0
116. Ari D.
Horrible public bathrooms when you go and it feels like you're in dressing rooms and then the toilets are way too tiny for a nice hotel like a supposed to be they put all their money into the entrance in the bars.. who knows what the whole hotel room looks like.. Most people don't even flush and a lot of the kids aren't even wash their hands

08/11/13 | Link | Rating: 1.0
117. Lou H.
Well you certainly can't beat the view of the river and the Arch that our room had. Pretty amazing stuff. It's not called "at the Arch" for nothing. Just walk across the street and you're there.

We were there to see a Cardinals game, which is a five minute walk from the front door.

We paid $177 for a Saturday night's stay from Hotwire (4 star downtown), and there weren't too many options for us at this point because we didn't decide to go to St Louis until that afternoon. I'm sure you can get a way better deal with more advanced notice and not on a Saturday.

Anyway the rooms were very nice and we had a mini fridge to put our leftover dinner in. They have a shop inside the lobby that sells souvenirs, toiletries, and snacks.

My stay here was very comfortable, though very brief. We had to catch the early 6:35am Amtrak to Chicago the following morning. We took a cab to the train station, it was $6 plus tip. The station is about 1 mile away from the hotel. I noted that there is almost always a cab waiting on the curb in front of the hotel.

Overall this was a nice place and served its purpose of being near Arch and Ballpark during our stay.

09/06/13 | Link | Rating: 4.0
118. Rebecca T.
We booked through Expedia for a decent price. Came to STL to celebrate my fiancé and I's last few days of being engaged before our wedding. The clerk who checked us in,  Jessica,  was a total sweetheart.  We originally planned on having 3 people with us,  so we had booked a room with 2 queens, but last minute crap hit the fan for our third party and he couldn't make it. She was accomadating and gave us a king room with a few quick key strokes.  She made us feel welcomed,  comfortable and congratulated (my fiancé decided to let her know of our upcoming wedding).  She had complimentary champagne and truffles sent to our room. Awesome! We also had a great view of the arch from our 15th floor room.  The service here is worth the price,  we felt like kings! Can't wait to come back!

20/12/13 | Link | Rating: 5.0
119. Kristina C.
Upon check-in I got "upgraded"....but somehow I ended up in a double queen instead of a king which is what I originally booked. So I called and asked to be moved to a standard king. Once moved, the standard seemed to be exactly the same as the "upgrade"....weird. But the room was nice and clean.

The hotel restaurants are ok, the Brewhouse is the better in my opinion. The breakfast restaurant is a rip-off and the servers there keep asking if you are dining alone and then take F O R E V E R to get your a cup of coffee.

It's ok...just not an amazing experience is all.

19/02/12 | Link | Rating: 3.0
120. Gregory C.
Spent five nights here over Labor Day week to catch the Mets v Cardinals series and do some site seeing.

It's conveniently located downtown diagonally across from the Gateway Arch and a couple of blocks from Busch Stadium. It is also four blocks from the 8th & Pine Metro-link stop (a 30 minute ride from Lambert Airport).

Room was clean and spacious with a view of the Mississippi River.

The 24 hour fitness center had well over a dozen machines for use.

To those who complain the hotel is a maze, I say once you initially find your room, by looking at the signage on the walls, duh, if you can't find it on your second try, your sense of direction is either messed up or your drunk.

No complaints.

13/09/12 | Link | Rating: 4.0
121. Steve H.
Overall, a great hotel!

Pros: You'll enjoy the Starbucks and Ruth's Chris steakhouse.  Didn't hit the sports pub.  Extremely comfortable beds.  Rooms are a bit tight (at least our kind on the 16th floor was), but the furnishings are quality.  

Cons: Hallway carpets were grubby and stained.  Also, the windows in the guest rooms were filthy.  As a Gold Passport member, I never did receive a single USA Today newspaper as promised each morning of my Memorial Day weekend stay.

29/05/13 | Link | Rating: 4.0
122. Sarah B.
Got an awesome deal naming our own price on Priceline.  We managed a half-river half-hotel view which was nice if you only looked to the right.  Great location for tourists who will be visiting the arch - it was literally across the street.  The room was very nice, and the staff was very pleasant.  We were super amused that they would automatically address us by my friend's name when we called the front desk with questions... never had a hotel do that before.

Parking is expensive as all downtown hotels are, but luckily this hotel is a couple of blocks away from a cheap garage, so we paid like 8 bucks to park for the night instead of $20-something.

Wifi costs a ton too, of course... I can get free wifi at a freakin' Motel 6, why never at a nice hotel?

Overall though we got a great deal and I was very happy.

22/08/12 | Link | Rating: 4.0
123. Jason F.
Very nice hotel in a very convenient location. Close to the arch (obviously), stadiums/arenas, and nightlife. Stayed here for 2 nights after I booked it on hotwire for $69/night.

Came for the Redskins/Rams game and took the metrolink from the airport (cheapest way to get downtown to the hotel with a stop only a few blocks away). The hotel was able to accommodate an early check in which was greatly appreciated. Staff was very helpful, asked us if we needed anything and then directed us towards our elevators. People complaining about the maze of a floor plan are either illiterate and/or rely on their GPS for everything. There are signs clearly indicating where the rooms are. Rooms are clean, spacious, and comfortable. Great job at eliminating road noise. I understand some rooms have a view of the arch so the rooms may be uniquely shaped, but ours was standard with a non arch view.

Positives: location, friendly/attractive staff, clean, no road noise

Negatives: expensive parking, paid wifi, noisy guests (not the hotel's fault), no pool

Would recommend and definitely stay again.

26/09/12 | Link | Rating: 4.0
124. Katherine I.
I have stayed at this hotel twice and I will definitely return again.  The hotel and the rooms are clean.  This place has been remodeled.  Apparently it used to be an Adam's Mark, but got a makeover once it was purchased by Hyatt.

We had a partial view of the arch and the historic courthouse.  I like that there is a Starbucks in the lobby.  We ate at the sports bar in the lobby a few times as well.  The food there was always good and the prices were reasonable.  I understand that the price of the overnight parking might be a point of contention for some, but I think it is not unreasonable for a hotel that is downtown in a metropolitan city.

If you are traveling to downtown St. Louis (especially for a baseball game - Busch Stadium is very close) I would absolutely recommend staying here.

09/10/12 | Link | Rating: 5.0
125. Beau E.
We got a room here by naming our own price on Priceline for $50.  This was thanks to the St. Louis Cardinals blowing the playoffs against San Francisco and not making it to the World Series.  Their reservation book must have cleared out fast and furiously, there is no other way to explain why we were able to score a room at this hotel for $50.

The room was huge, it was clean, and we could see the arch from our 17th story window.  There was no need to leave the hotel for anything.  We went downstairs to the sports bar and enjoyed some "we pick it, you drink it" craft beers for $3.  We also got a free chili cheese dip appetizer for checking in on Four Square.  Ahhhhhh!  2 beers and a quick appetizer and I was ready for bed.

The bed was great!!!!  Puffy pillows, soft mattress, heavy down comforter....just what big daddy needed.  We had a nice flat panel TV, a couch, a walk in closet, an entryway, and a great view of downtown St. Louis by the arch.  We had been driving for 3 days making a trip to Florida from Kansas City and back.  I was exhausted and being able to finish the last night of the road trip off at a place this nice was wonderful.  Everything we needed was right there and convenient.

You can park in a garage down the street for $8, or they will valet park you at the hotel for $26.  We had an antique table in the car which had been in my family for at least 3 generations, so the self parking down the street was not an option.  The valet and bellhop service was fast, courteous, and prompt.  I recommend it highly over parking down the street and walking to the hotel.  This area of St. Louis has lots of shady characters on foot and probably isn't the safest area in the city.  The Hyatt has a nice buffer from what goes on outside their door.

Over the years, I have gotten a lot of nice deals by naming my own price on Priceline, but this one takes the cake.  A very inexpensive way to enjoy a top shelf night at a time where my nerves were on edge from  being on the highway.  Thanks, Hyatt!!!

30/10/12 | Link | Rating: 5.0
126. Haley D.
Just stayed at The Hyatt for the first time over Easter weekend. Nice hotel, great location, more of a business hotel, vallet is extremely rude otherwise the people who work inside the hotel are nice & willing to help with anything. Before the maid came I wrote a note and left a tip asking for new bed sheets and comforter & new towels, when we came back from a long day at the St Louis Zoo we found a BUG in our bed ( not a bed big ) so we immediately called down to the front desk and showed them the bug once house keeping manager came and he switched us from the 12th floor to the 15th floor which had an amazing view unlike our other room we couldn't see the arch at all but once they moved us we could. They were really nice about it & I enjoyed my stay there besides Vallet.

23/04/14 | Link | Rating: 3.0
127. Kateleen B.
So I was travelling for a business conference being held at this hotel. My flight was delayed and I ended up showing up at 1 am to check in. Unfortunately they had overbooked and told me that they were going to have to relocate me to another hotel four blocks away. The person who was handling this was Nick. I asked him if there was anything closer and he called the Drury next door and personally walked me over there and took care of everything. They put me in the penthouse suite that was absolutely amazing. The next morning when I came back to the Hyatt,  they upgraded my room to probably the best hotel room in all of St. Louis and gave me a Club Pass which worked out very well, because my room had not been cleaned yet so I was able to wait there. That pass offered me free continental breakfast as well as computer and printer access. My room had a panoramic view of the Arch on one of the higher floors. Ironically it was my birthday, and Nick had called to ask me how my stay was and to apologize again. Also he remembered that it was my birthday and asked me if he could send up champagne or wine to my room as well as strawberry's in chocolate. Then Keith who was in Guest services, remembered every detail i told him and was always attentive to detail. He also offered to have wine sent to my room. Honestly, I felt like I got presidential treatment at this hotel. For one mistake they more than compensated and if I am ever in STL again I will be staying in this Hotel. The service is remarkable and the employees are just out of this world. They have Ruth Chris in the building and Starbucks which was a huge plus. The only suggestion I would have for the hotel is to speed up the cleaning of the rooms. My room wasn't ready until 4 pm where in other hotels its usually done by 2. Other wise, i highly recommend you stay at this incredible Hotel.

23/07/14 | Link | Rating: 5.0
128. Lyndsey N.
I stayed here with some friends after a concert in town and the Hyatt always delivers with a stellar reputation for class. I was impressed and liked the room although I was just visiting here. I live in St. Louis so I would not need a hotel otherwise, but I can tell travelers this would be a great place if you need to be close by the airport.
Breakfast at the Red Restaurant in the Hyatt was just okay, nothing too special. Very nice servers. 5 star hotel is cool for anyone needing to stay in STL.

04/09/13 | Link | Rating: 4.0
129. Brigitte B.
After such a long hit day I was happy to arrive. Once I saw my room I felt like I had won the game of book a excellent hotel and I fell into the bliss of comfort! My room was warm and inviting. The king size bad was huge, warm, comfortable and called my name. The bathroom is really nice with a modern white square sink. The leather headboard add a luxurious feel to the room.  After taking a hot shower in the huge shower I feel into the comfort of bliss and dozed off to sleep. Hyatt you are wonderful!, the view of the arch is great from the room.

25/08/13 | Link | Rating: 5.0
130. Suzanne S.
Booked my stay on Priceline and was not familiar with the hotel.  This hotel is amazing!!!!!  Beautiful rooms.  Beautiful view.  Great staff!!!!

13/04/14 | Link | Rating: 5.0
131. Amber P.
Check IN was sloooooowww!! I had just had Lasik Eye Surgery and was in ALOT of pain. The check in girl seemed to be new because she had NO idea what she was doing. Another associate ran over to help while she prepared our keys for the room. I got a GREAT deal on Hotwire so everything was pre-paid. Finally after the long check in process we finally got to the room. The keys didn't work. As I was crying out in pain and annoyance, one of the cleaning ladies ran over with the master key and opened our room. Other than that, the concierge was very helpful later on that night when I felt good enough to go to dinner. The view from the hotel is amazing. The arch was right outside our window! All in all this was a great hotel and very high quality but they need to do something about the check in process.

20/11/14 | Link | Rating: 4.0
132. Travis W.
I wish I was more impressed.  It was just fine.  I loved the location because it's literally across the street from the Arch but other than that I wasn't impressed.  Staff was very nice during check in and check out but there was just no WOW factor to the place.

Rooms were kept clean daily by the staff without any issue.  The rooms are refreshed but my biggest gripe, oddly enough, was the door hardware.  Let me explain.  The door handles on the inside didn't turn.  So when you shut the door it made for a very large SLAM sound.  That being said, I heard that all night long, ugh.

24/07/12 | Link | Rating: 3.0
133. E H.
Great view of the Arch, excellent to walk to many restaurants, and a Starbucks inside. Attended a convention and everything was pretty nice. Also has some good dining options in the hotel regardless of what you're looking for -- a sports bar, steakhouse and your standard hotel restaurant. Definitely recommend a stay here if you're in St. Louis.

20/10/13 | Link | Rating: 4.0
134. Shannyn A.
We came here for a conference and were very comfortable with our stay.  The view of the arch and the location- super close to the stadium are unbeatable.  Seriously, this is the best view in St. Louis!  The restaurants were good and there's a full Starbucks in the lobby area so you'll always be well caffeinated.

The rooms were clean and the staff were very helpful. We had to split our room three ways, which I'm sure is a headache for staff but they handled it gracefully. I would recommend this hotel to anyone staying downtown...oh ya, parking is a block away and only $8 a day!  For this girl, who has had to pay $20+ a day, that was a bargain!

22/10/13 | Link | Rating: 4.0
135. Chris K.
Overall: At this point, I've probably stayed at half the hotels in downtown St. Louis, and this one is probably my favorite. There are nicer hotels, but this one has a good mix of everything I look for. This would be my "go-to" hotel if I was staying on business.

Hotel: All rooms are clean, modern, and comfortable. Some of the rooms are a bit small (or average size for rooms in larger cities), but they've given me a complimentary upgrade to a junior suite several times just by asking. It never hurts to ask.

On-site food: There's a pretty decent selection to choose from for on-site dining. The Brewhouse sports bar has OK food, and I was surprised at how busy the place was during bar hours for a weeknight. Ruth's Chris is overpriced, in my opinion, but that's another option. Breakfast at Red Kitchen was quite good.

Location: Walking distance to just about everything in downtown St. Louis.

Other downtown options: Drury Plaza at the Arch (not as nice but better value), Westin (probably nicer but not as good of a location), HIlton at the Ballpark (fairly equivalent but not quite as nice and slightly worse location), Four Seasons (definitely nicer but much more expensive and out-of-the-way location), Embassy Suites (better for conferences or going out to the bar district on Washington Ave.), HIlton Downtown (needs renovation), Crowne Plaza (needs renovation), Omni (needs renovation), Renaissance Grand (needs and will be getting renovation), Millennium (needs and getting renovation).

19/11/13 | Link | Rating: 4.0
136. Erin B.
Great location and view of downtown  St Louis.  The Red Bar restaurant has fabulous breakfast buffet with cook to order omelets and plenty of TVs for game time in the afternoon / evening along with the Brewhouse.

22/03/14 | Link | Rating: 5.0
137. Jon B.
Booked through Hotwire for $60, asked for an Arch view and was upgraded to a corner room looking right at the Arch.  I was traveling with my eight year old son who thought it was the best room ever, except no pool!

06/06/14 | Link | Rating: 4.0
138. Larry C.
Very good Hotel.  Walking distance to Busch Stadium and Ballpark village.  Very helpful and friendly staff.  Would stay here again

02/06/14 | Link | Rating: 5.0
139. Robin W.
The lobby staff were very friendly.  The hotel was mobbed by a youth conference.  Upon approaching the elevator, a staff member ushered us into an elevator (due to the huge amount of people in the lobby area); however, he didn't ask us our floor  & this elevator did not go to the 12th floor.  The elevator was packed going up & down; stopping at almost every floor before we made it back to the lobby to find the other set of elevators.  

The housekeeping staff was just finishing our room & she was very friendly.  They offered a number of items to use or borrow (foam pillow, makeup remover wipers, etc) and I requested 3 items which were to be delivered on our door knob.  We left & returned 3 hours later; no delivery.  The overflow drain in the bath tub had no cover & was disgustingly moldy.  There was a blood stain on our duvet - gross.  

They charged $9.95 for wifi in the room. Ridiculous for what you are paying for the room on top of a $28 valet charge.

06/07/14 | Link | Rating: 2.0
140. Steve C.
Not a bad hotel but a little disappointing when you compare this hyatt to the others we usually stay in, primarily San Francisco.  The rooms don't have much drawer/dresser space at all.  The plus to this hotel is location.  Came here for our annual summer baseball trip and hotel is located a block away from stadium.  Also very close to downtown.

31/05/14 | Link | Rating: 3.0
141. Casey R.
I give 4 stars... The view was nice and the location was ideal.

Positives: I stayed in room 1549 right off the elevators which I enjoyed and didn't mind any noise from the elevator lobby. I really liked having a refrigerator in the room and the second day I noticed a microwave by the vending machine next to the concierge desk.

-I did not like how the Terrace was closed for private events when I tried to catch the sunset.
-I felt that it was ridiculous to charge for wifi use daily. I also felt parking was too expensive so I parked at the Mansion Garage a couple blocks down. That worked out well.
- I wondered why the closet in the room was so large? It's huge and makes the room feel much smaller than it is. (it's a nice changing area other than the bathroom though)
-I had noticed a few nasty things that housekeeping missed. My towel had two buggies stuck to it from the laundry that no one noticed while preparing my room. When I tried to see if I could flick them off they wouldn't budge so I think they made it through the wash.
-Also as you can see in the photo there was what looked like a blood stain on the comforter. The sheet that covers this got rustled in the middle of the night so I didn't notice this until the morning of my departure.
- My last issue might have been a coincidence, we'll see..... I had my first experience with credit card fraud during my stay and the only transaction I made with the card was checking into the hotel. Still trying to sort that all out.

Where to eat? -      Both nights I ate at Charlie Gittos and would recommend walking there if you like Italian. The toasted ravioli was amazing but the garlic alfredo pizza the second day was soggy before I even took the first bite (crust too thin in my opinion) so I should have went with the gnocchi.

30/06/14 | Link | Rating: 4.0
142. Meghan M.
We got a wicked deal here on Hotwire which made it well worth the stay.  

What I love:
- Close to the dome for Rams games
- Nice views of the arch
- Decent dining options in the hotel
- Gym was big and had plenty of equipment

What I don't:
- Shower leaked
- Small-ish room
- Ridiculously crowded
- Neighborhood isn't great outside of being near the stadium
- Gym smelled like bacon

Was this a great experience?  No. But if I got another $50/night rate here, I'd stay again.

26/11/12 | Link | Rating: 4.0
143. Richard K.
Great hotel in the shadow of the arch!  Very attentive staff.  

Starbucks in the lobby, great sports bar, the Red bar was great.  Nice rooms.

23/11/13 | Link | Rating: 4.0
144. Christy W.
Room is postage stamp and smelled like smoke... $$$ for not a lot.. Pluses  great view of arch.. Brew house inside has great St. Louis IPA and even better staff.. Oh and there's a Starbucks...

12/07/14 | Link | Rating: 3.0
145. Ashley B.
My boyfriend and I are driving cross country and this hotel has been a great place to recharge. Nick at the front desk was AMAZING and went out of his way to accommodate us. Beautiful rooms, bathrooms and views! Well worth the money!

17/12/14 | Link | Rating: 5.0
146. Cookie C.
I ate (or more to the point, attempted to eat) in their downstairs bar on New Year's Eve. There was one waitress and one bartender on duty, and only one other table of patrons. I waited 30 minutes for the waitress to approach, even though she walked past my table about 20 times; apparently "excuse me" was not in her vocabulary. Finally, I went to the bar and placed my order with the bartender, who promptly blended and delivered my cocktail. I returned to my table, and a few moments later saw my food order appear at the edge of the bar, presumably positioned for the waitress to bring it to me. Ten minutes later it still sat there, even as the waitress stood next to it, chit-chatting with the busboy. I again approached the bartender, brushing past the waitress: "This is my order, right?" The bartender confirmed, and I took my meal back to my seat.

By then the food was cold; reasonably good, but nothing spectacular--about what I expected, given the overhyped reputation of a former Adam's Mark franchise. Incredibly, just as I finished my meal, the waitress showed up with my check, trying to make small talk and half-heartedly apologizing for being "slow" to serve me. Seriously? I ignored her attempt to salvage a tip, paid the bill, and pointedly tipped the bartender 30% in cash. Happy New Year, twit.

Alas, it didn't end there; on my way out of the hotel, I decided to pick up some cough drops. I scanned the lobby, but didn't see a gift shop. So I approached two male security guards, and asked where the hotel's sundries store might be located.

"'Sundries?'" the bigger of the two beasts repeated hostilely; "what's that? We don't have that."

I eyed him neutrally: "I'd just like to buy some cough drops."

The other guard got on his walkie-talkie: "Got a lady here lookin' for 'sundries'; d'ya know what that is, or if we have 'em?"
( ... unintelligible squawking ... )
He stared me down: "We don't have that."

Sensing a teaching moment, I replied: "'Sundries' are small items one might find in a hotel gift shop; for example, COUGH DROPS, aspirin, toothpaste ... "

Big Bear puffed up mightily: "Well, we have a gift shop, but it's closed."

"OK--thanks." I turned to leave.

"You coulda just said 'gift shop,'" Little Bear hollered after me in a belligerent tone. He got back on his walkie-talkie; seconds later, I noticed a third security guard following me; he stayed on my tail until I left the premises.

Yes, the use of big words is apparently suspect behavior in Downtown St. Louis. If you prefer hotels staffed by rude employees with two-digit IQs, this is the place for you! Word up, Gateway Arch: you can dress a pig in a tutu; but you won't get a ballerina--just a pig in a tutu.

05/09/13 | Link | Rating: 1.0
147. Jessica K.
I stayed here during my trip to St. Louis.
Actually, I had no choice...
We held a conference here and the service was fantastic!
The staff were hands on deck and made sure that our stay was pleasant.
They took care of us and it was an excellent conference experience.

The view from the one of the rooms was fantastic. It felt like you were outside looking at the arch without being outside :)

30/05/13 | Link | Rating: 4.0
148. Cody H.
There for our global conference.
It's really clean, big, and comfortable.

31/10/13 | Link | Rating: 4.0
149. Johnny D.
The good - the staff was very friendly, location was great, the room was nice, and parking was cheap.  

The bad - we discovered there were no sheets on the bed at 2am following a concert.  I like to think that it's tough to make me upset, but the lack of sheets did the trick.

All in all I'd recommend this hotel, but check for the sheets early if you decide to stay here.

08/10/13 | Link | Rating: 3.0
150. Adrienne H.
Just left from Hyatt at Arch. Spent Easter weekend there. Everything was great! Room service was on time. Good meal. Check in was prompt. Everyone is accommodating. The gym is very nice. Room was clean. Fridge and in room coffee. But Starbucks is in lobby. No problem. I would park at Mansion House apts garage. It's $3 dollars for overnight vs 28 valet at Hyatt. The walk was five minutes away. Enjoyed another good meal at Brew house in hotel too. I would recommend this hotel to stay at.

21/04/14 | Link | Rating: 4.0
151. Becki B.
What a fantastic stay!

Imagine our surprise to find that this is the same place we attended another conference more than a decade ago - when it was the Adams Mark!

I was easily amused by the funky key-thing that is just waved in front of the door. Our room was comfortable and cleaned adequately while we attended our conference during the day.

There is an uneven spot on the floor in the lobby - watch out for it. My friend stumbled and lost an earring :( And one night at the hotel bar, security got totally in our friend's face and accused him of being loud (which was completely untrue, as witnessed by us and the bartender, thank-you-very-much). Apologies were made at length by the bartender, as well as promises of later follow-up so that never happens to anyone else!

Watch out for the elevators - you need to remember which side to ride to get to the right floor ;)  And park at the Mansion House Garage instead of paying the ridiculous valet fee at the hotel.

29/07/13 | Link | Rating: 5.0
152. Matt T.
I had some points that expired at the end of the month, so we tossed the kids in the car, and went downtown for the night (yes, I live in St Louis and stayed at this hotel, so?). The location is great; close to the arch, lots of restaurants close by, City Garden for the kids, and a Starbucks in the lobby. The hotel is clean, and staff friendly. Valet is $26 for the night with self parking only $3 a block away.

We had breakfast in Red the next morning, which was nice. $16.95 per person with kids under 8 free.  

If you have little ones, or are coming in for a ballgame, this is a nice hotel. BTW, there's a Ruth's Chris steakhouse in the hotel as well. Bonus!

01/04/13 | Link | Rating: 4.0
153. NJ R.
This is an okay Hyatt.  I was hoping to get a better view of the Arch but whatever.  It was still clean and nice with great service.  More of an airport Hyatt though, meaning just not as nice as some of the other Hyatts I have stayed at.  

Would I stay here again? Maybe I mean it is definitely not outrageously priced and I like that I pretty much know what to expect with the Hyatt.

27/04/14 | Link | Rating: 4.0
154. Joelle S.
I stayed here for two nights in August. The hotel is definitely dazzling...the lobby at least. Our room was clean and very spacious, but nothing too fancy (except the two sinks and vanities. That was quite nice.). We were on the 17th floor facing the park, so we had a nice view of the Ball Park Village and Courthouse.

I didn't rate the hotel a 5 because they don't have a pool or free parking. YES, it's downtown so space is limited and would be impossible for them to have, but to charge so much a  night and for parking and BREAKFAST---$8 for a bowl of oatmeal!--it just wasn't worth it to me. Luckily I booked through Hotwire and paid half price.

I won't stay there again, partly because I live in St. Louis already and partly because it's on the more expensive side, but it was nice to be so centrally located. We had a nice carriage ride--there's a line of horses and carriages right out front--and strolled over to Ball Park Village for a few drinks at Howl at the Moon.

If you have the money and want a nice treat, and don't care about a pool, then it's a very nice hotel, and I recommend it. If you want to get more bang for your buck, or you have kids, I'd stay somewhere else.

15/08/14 | Link | Rating: 4.0
155. Kara Z.
We were here for five days for a conference with my husband's work. We had an overall good experience. Here are some of our thoughts:

Great headboard on the bed- padded- it made it more comfortable.
You can request extra things brought to you room- we were thrilled to get to have a tea kettle to use for the week.
We appreciated the fridge in the room.
Best blinds/drapes ever in a hotel room- not one speck of light came in if we didn't want it to.
It's so fun to have a view of the Arch right from your hotel room and get to see it in all sorts of lighting throughout the day.
There was a big closet with a full length mirror and a light in it.
The bed (mattress) was very comfortable.
We appreciated the big window ledge-lots of places to put things.
Everyone working on the hotel side were really pleasant and had great attitudes.
The internet had good speed and was easy to access one time and then worked for the whole stay- not always the case at other hotels.
I loved the Red restaurant and also the Starbucks!
It's a pretty hotel with a great location.

Our room was right by the elevators so all day and night we heard the dinging of the elevator and conversations- no one ever seems to be quiet in the halls of a hotel.
When we got to our room our bathtub was filthy (the dirt was only gone the last day of our stay- not sure why.
Also when we got to our room there were half-used shampoo and conditioner in the bathroom and one packaged bar of soap- no lotion, no full shampoo or conditioner, no hand soap. We also only had bath towels- no hand towels or washcloths (but they did bring them a few hours after we requested them.)
The pillow on the king size bed were tiny and inconsistent.
We thought the bedding was really scratchy.
The room was inconsistently hot or cold even though the temperature was set by us. It was super cold by the window no matter what temperature the room was (and the bed is a few inches from the window).
We kept hanging our towels up to reuse them the next day but they were gone and replaced with fresh ones, even though we thought they wanted to be environmentally friendly.
The elevators took a very long time and were often full- I guess they couldn't control that with how many people were at the conference but it was frustrating, and the stairs weren't easy to find and didn't always go to the floor you wanted.
The conference gave us breakfast and dinner each day but some of the servers were pretty complain-y about the large group. Many times it was hard to get coffee or water refills.

Overall it was a good experience but it seemed like the hotel might have been overwhelmed with a larger conference.

14/01/14 | Link | Rating: 3.0
156. Dana W.
Incredibly underwhelmed! Way way overpriced for poor service, lack of amenities, and very uncomfortable small beds. Definitely not up to the standards of a supposed 4 star hotel. Wish I woulda stayed at the Westin, or hell, the La Quinta for that matter...rooms are similar but at least you get free breakfast there

16/07/14 | Link | Rating: 2.0
157. Alison B.
At the end of my stay. Four minor -mehh- things: coffee at the restaurant was not great. and the restaurant has plastic flowers (eewww). after reading other reviews, I looked and -yes- things in the room are dusty. and the valet staff (which is a separate company) tell you "15 minutes" whether it's 5 min or 30 min...

But I still give it 5 stars, because THE STAFF ARE RIDICULOUSLY AMAZING. It was a crazy holiday weekend, but (i) you still let us check out late? and not only that ask if we need more time? (ii) you not only give me my bags, but you tell me you can carry them for me wherever I need to go? (iii) you, ms hostess, want to chit-chat to make the 3min it takes to be seated for the buffett quicker?, (iv) you Mr FrontDoor person want to make sure you give me extra clear directions to the bathroom?

I mean, really... it's only at the FourSeasons that there is a staff member at every corner, and who smiles, and who not only helps, but anticipates needs and goes above and beyond.

And the (yummy and fun) buffett is open until 11am! sleep! And noon on weekends! wahoo!

I want to intern with this management!

PS search online, and you will find a lot of good deals on the rooms (incl packages with free breakfast, internet, etc.)

12/07/13 | Link | Rating: 5.0
158. David H.
Really enjoyed our stay here. My family and I got a great deal on-line and went for the weekend. I highly enjoyed the friendly staff as well as the food and drink options located right in the hotel. It was close to the arch as well as everything else in downtown. Would love to go back in baseball season and stay there and catch a game at Busch stadium.

16/11/14 | Link | Rating: 4.0
159. Rick W.
We were a group that made our reservations last year. Of course we had made some changes, and I thought everything was fine the day before our arrival.When we arrived,  We still had an extra room which they promptly cancelled for me.  We were taken to our rooms and were pleased with the size and cleanliness. One room even received a plate of fruit and complimentary water.

The room next to mine decided that drunk and really loud was their plan for the evening, so even a visit from hotel security could not quiet them down, so I was offered another room. I didn't like the view and decided to stay, and then they said they would upgrade me to another floor. The only hitch was I would have to wait for them to change it over to a non allergy room . (Horribly allergic to down!) I waited and  Jessica from the front desk came up with the keys and helped me move my stuff. (Why did I bring so much for 4 days?)  She also had offered me free breakfast in the restaurant.  I really appreciate how much she went out of her way!

After a night of drinking, I am ready for bed, and I lay down and really dont feel very good, maybe a cold?  I then feel the pillows and think,.....wait a minute. Turns out that  my bed was never changed out and i was getting very congested very quickly. from the five down filled pillows and comforter.I go downstairs and let the desk attendant know that this is a problem. He says he will fix it and calls housekeeping and I sit and wait in the lobby. After about 20 minutes down there he says it is ready and I can go back up and gives me a 50 dollar room credit for my trouble. THANK YOU!!! So up I go, and housekeeping is just starting. Ok. I can deal with this! 20 minutes later and I am in bed!

Next day, I notice my debit card has been charged for one nights stay, only problem is I guaranteed the room with it, but paid with another card.   I go downstairs and try to explain this to someone who was not getting it and kept explaining how the cards are held.......so a manager comes over and he is able to fix it and even buys me starbucks, as grumpy Rick has not had his daily caffeine fix yet and may not be the easiest person to deal with!

Rest of our stay went smoothly, just a couple minor issues. I was told I got a breakfast again on Monday, so got some stuff to go.   WRONG, I got the bill for 19 dollars yesterday.  Another member of our group got charged and extra 20 for his room, when it was in our email that it was a complimentary upgrade and all our rooms were the same price.  I have not received my refund yet. How long does it take? They sure grabbed that money quickly.

My only other gripe is the inconsistency of their housekeepers.  One of our rooms the attendant took the time to wash their counter, lay all their items out on towels and make sure everything was clean. Mine was pretty much having the towels replaced and a new bar of soap for the shower.

I have stayed at this property before and it has never been this big a headache, smaller headache once, but generally smooth.  I do want to thank Chris and the entire front desk staff for consistently taking care of us. I will be back.

05/03/14 | Link | Rating: 2.0
160. Jenna K.
Worst costumer service I've ever experienced. Manager on duty was rude and unhelpful. Visiting from California. Valet is incompetent and front desk is useless. If you are passing through after hours, go to the next hotel. Obviously the late night staff here does not care about you or your needs.

02/08/14 | Link | Rating: 1.0
161. Cherie O.
I've been in the Hyatt Regency before because Ruth's Chris happens to be one of my favorite restaurants, but I've never had an opportunity to stay overnight. I needed to extend my December staycation, and the Westin didn't have the appropriate rooms available for all of us. So one of my friends went on Priceline and got this 4-star Downtown hotel for approximately $70 after taxes for several December nights.

The good:
*Front desk was efficient and effective. I was not the primary roomholder, but I didn't have any trouble checking in. However, we needed to actually extend this staycation extension also without the primary roomholder, so it was a bit tricky to change the name of the room over to another person. They handled it with aplomb.
*We got connecting rooms without much trouble.
*The rooms are comfortable, clean, and nice. It's a solid hotel room. Some rooms have a straight on view of the Arch (not ours).
*The bathrooms are nice in that they have an extra sink outside of the main bathroom. I love that kind of stuff. But they were kind of stingy on the towels. Three bath towels for a two queen bed room? How does that work out?
*They have amenities galore if you've forgotten toiletries at home...and believe me, I had. It's also a really nice touch that when you call for them, they call you by the roomholder's name.
*Really nice 24 hour fitness center including water, cold wet towels, and earphones.

The bad:
*It's not that quiet. I was reminded of my college days in Chicago...all night, I heard the traffic even though our room was facing 4th instead of the highways.
*Parking is $28 for valet, $8 for self parking. Rumor has it there is a $3 garage north on 4th, but we never found it. We usually did street parking because we were gone all day and back after 7 PM.
*Internet is $10/day, but free in the hotel lobby.
*Obviously, since it's a nice hotel, the attached restaurants have pretty high prices for average food. They are a couple of choices from Ruth's Chris to Red to a sports bar (which does have a free foosball table) to Starbucks.
*They do take a while to clean a room. I'm not sure why. One day, we came back to find them cleaning the room, so we decided to go out for a late lunch. Three hours later, they were just finishing up the room.
*The key cards stopped working midway in our stay. Only the roomholder could get them re-activated so that was a pain to recollect all the keys for her to go downstairs to do so.

Check in is at 3 PM, check out is at noon.

07/01/14 | Link | Rating: 4.0
162. Jess W.
This review is for our wedding block:

We have stayed in the Hyatt at several times coming into town for holidays and such, so when it came to our wedding we thought it would be a good spot based on how affordable it had been for us in the past and its prime location next to the Arch.  However, our wedding block experience with the Hyatt left much to be desired.  We realize that it was a holiday weekend with several events taking up much of their space that weekend, but we never felt like our wedding block was made a priority or that we received any special services or attention. First, the prices that they offered our group were highly marked up from what we have paid in the past and higher than other hotels had offered us (but we chose to go with the Hyatt because of the brand loyalty for some of our guests and due to our past positive experiences).  Second, when it came to the wedding weekend, I dropped off guest bags to be delivered.  The bags were not delivered in a timely way.  And, I asked at the drop off how to handle the payment for it, and was told 'not to worry' about it.  Later, I learned that they attempted to put the charge for those guest bags on the room tab of one of my guests.  I knew that guest bag delivery incurred a fee, and would have gladly paid it when dropping off the bags, but was waved away when I tried to deal with it then.  I am still quite upset that they attempted to charge one of my wedding guests for these charges (presumably because I was not staying at the hotel so they did not have my room to charge it to--but they knew this at the time I was dropping off the bags).  Our guests who stayed at the Hyatt did not complain, and seemed to enjoy the experience, and it is a lovely hotel. However, for a wedding block, we were much happier with a smaller hotel where the majority of our guests (and we) stayed for the weekend where we received special attention and felt taken care of at every step.

16/09/14 | Link | Rating: 2.0
163. Clayton D.
Ahh, I can remember when the Hyatt used to be the old Adam's Mark....heck, I can remember having my senior prom here....but I digress.

The Hyatt is a great choice for those looking to be close to the action downtown.  Located across from the Arch and a hop, skip and a jump from Busch Stadium, the Hyatt is in a prime location.

The hotel is always clean and the accommodations are nice.  The also have some significant meeting space for corporate events or Winter Warm-Up!  

In addition, having Ruths Chris's in the hotel is not to bad either.  I definitely would recommend the hotel to visitors from out of town as it really seems to be close to most everything.

23/01/14 | Link | Rating: 4.0
164. Tiffany G.
I'd stay here if I wasn't married to the Hilton program, but I come here all the time when I am in St. Louis...Ruth Chris, Starbucks, a store and their restaurant is good too.
It is safe, convenient and I like it.

Tip: there is a little known restroom under the stairs by the Ruth Chris.

21/09/13 | Link | Rating: 4.0
165. Rebecca P.
People - do yourselves a favor: stay at the Westin! Rooms rough, shower doesn't drain,  HVAC system not working properly. I have a nice view of the arch though...I'd trade it to be at the Westin!

10/05/14 | Link | Rating: 2.0
166. Elida G.
I got a great deal on booking. com. I booked the room online the night begore check in. We arrived at the hotel at 9:30 am just to get info, find it, etc...Check in is normally at 3pm but they went ahead and checked us in and everything we had planned to do was within 2 blocks, it was awesome! The staff was great in the Red Bar, the gift shop and Brewhouse which are all located in the hotel. We weren't worried about not having a pool, we didn't come to swim anyway and as far as internet it's free downstairs if needed. The Arch was 2 blocks away and free and museum across the street was free as well. Our room was nice and spacious.  I don't think it's outdated as some of these other reviews.  Parking was worth it too, apparently if you drive anywhere you have to pay to park so we broke even. No biggie.
I would definitely stay again.

23/08/14 | Link | Rating: 5.0
167. Trevor H.
Found it on hotels.com , far too late, for far too much, when me & the boys committed to the World Series trip!  

Hotel generally is up to date on furnishings:  they've kept up on renovatoins.  Close proximity to Busch, the Arch, and the business district.  Stunning arch views out most of the rooms (angled layout of the building appears to enhance this).

Easy access in & out from the expressways.  Easy parking at the Mansion parking ($3 all day on weekends!), but watch out for the difficulty of navigating that garage--confusing!  Also watch out for a scam during world series game (attendant told me Sun morning it should have been $20 to park for "Event" and I "should have been told that at my hotel"!!  (I sat there and argued my way into paying the posted $3)

Would return, just wouldn't pay $400, until of course the Redbirds make their next World Series!

01/11/13 | Link | Rating: 4.0
168. Phon W.
We stayed here again!!! We got a bigger room than last time and it was really nice, lots of space and a fridge :). I wish they had a pool here but other than that you probably wouldn't have to leave the hotel for anything. I love the Red Bar in the lobby area. All the staff are super nice, from the Valet to the housekeeping crew! I like the fact that I saw the same faces in the short amount of time that I was there and they said hello and had small talk, and this is w/ housekeeping and the bellman...not the lady who answer's the phone Mrs. Wills....that's just her job.

07/04/14 | Link | Rating: 5.0
169. Naz P.
My family and I usually trust a 4 star hotel to be neat and clean but unfortunately this particular hotel felt like a motel. The sheets had a crusty stain on them, the carpet was dark and dingy, the bed creaked at every turn or roll, the bath tub was not clean, and there was an odor in the room. The mattress only had a single flat sheet protecting it and the only blanket was a dinky quilt wrapped Ina sheet. What 4 star hotel doesn't have a warm blanket or comforter? We initially book a double bed as we have 2 small children however they put us up in a "upgraded" suite with a king bed. We checked in at 11pm with 2 kids asleep we barely had the opportunity to complain. When we did complain the next day thI e manager told us that they couldn't do anything about it as we booked through a third party. "This was the name of the game" is what he said if we don't book directly through the Hyatt. With that said I will never stay at a hyatt again. We stayed here for 3 nts and it was one of the worst hotel experiences I have had. We paid well over $200 a nt! Complete rip off

26/04/15 | Link | Rating: 1.0
170. Kim S.
It's a lovely hotel but they're determined to nickel and dime you to death around wifi access. The wifi splash pages doesn't tell you how much access costs, which might lead one to think it's free for hotel guests. Even a limited speed access is typical today. And charging guests to use a computer in the (FedEx branded) business center is rather chintzy. I spent a lot of time averting inadvertent spending disasters with my parents.

Otherwise, very cordial and competent staff, spacious rooms, and excellent location.

20/05/14 | Link | Rating: 3.0
171. A O.
The five star review is for the excellent service I received from Mr Robert Jordan, a wonderful young man who I am sure will make a wonderful architect one day! Also Ms Essie from housekeeping was very helpful. These two are such gems and made my stay wonderful.

19/03/15 | Link | Rating: 5.0
172. Paula P.
I must admit, when I first found out I was staying here I was a bit leery...this hotel used to be the Adam's Mark, then bought and renovated by Hyatt. The Adam's Mark walls were so thin I could hear the person in the room next to me taking a shower.

BUT...that is no longer an issue here.

My room was fantastic. Very clean, large and roomy, with comfortable beds and the always-appreciated outlets by the nightstand.

I was treated to a beautiful view of the Arch. It was one of the best views from a hotel I've ever had, and as I travel more than 200,000 miles per year, that is saying something! On a weekend such as this I usually end up with a lovely view of a brick wall or a parking garage! :)

Staff were friendly, professional and helpful. The hotel was extremely busy as there was quite a sports festival going on in St. Louis this particular weekend. The World Series AND the Monday Night Football game. Not once were any of the staff harried or brusque. Everything was seamless. Great job, Hyatt!!

30/10/13 | Link | Rating: 4.0
173. Angela C.
We were in central IL for a family reunion and decided to spend one night in St. Louis. My husband wanted to see the Arch and I wanted a hotel close by. I am a huge fan of Hyatt and booked a room at this hotel, which is literally right across the street from the Arch. We were really pleased with the valet service, ease of check-in and the size of the room. The room had been updated, but some things like the doorknobs, doors, etc were still old.  I liked that the rooms came with a mini fridge and the bath amenities were very nice. In the lobby there is a Ruth Chris, Starbucks and Brewhouse. Nice selection of places to go right there. We would definitely stay here again. The property was very well maintained and the staff was very friendly.

16/07/14 | Link | Rating: 4.0
174. Drea D.
A royal rip-off.

Stayed here one night while in town for a wedding. Hesitant to pay so much but it was close to the venue and there was a small discount for wedding guests. Room was small and crowded; functional, but I'd expect more for the price. Came back late from the wedding and found - as another review noted - no sheets on the bed. Just a decorative comforter with not even a mattress pad underneath! ugh. Called the front desk about it. Approximately 40 MINUTES later they arrived with 5 flat sheets (?). Finally got to bed ... and was woken up every 30 minutes by someone screaming out in the hallway, a crowd yelling next door, furniture banging on the floor above, and just when it all started to quiet down around 6am... construction started right outside our window.

The main draw of the hotel seems to be its prime location, but when we tried to find breakfast at anywhere besides the Starbucks in the lobby, we had to drive 20 minutes to find someplace open!  

Apart from the view out the window, the whole experience felt like we were staying in a budget motel in the ghetto. We later stayed at a Marriot that was 1/3 of the price, clean, spacious, with FREE parking, pool, and wi-fi! Please save your money and go somewhere that has actual sheets on the bed and allows you more than half an hour of uninterrupted sleep.

11/05/14 | Link | Rating: 1.0
175. Pinay 1.
Yes, yes the view... but this is not why I rated this hotel so high.  I was here on business.  My flight was long, the meetings were long, and I was tired.  On top of that, it was raining pretty good outside.  As soon as I pulled up, a hotel staffer came out with an umbrella and held it over me so I could step out of the cab.  He grabbed up my luggage while I walked through the front door... so perfectly executed.  :)

The lobby was warm and quiet.  My room was beautiful and clean.  I had forgotten my toothbrush so I called down the lobby for a new one.  By the way, it's pretty AMAZING the amount of free things they offer if you've forgotten them or need them.  About 5 mins after I called, I heard a quiet knock on my door.  Opened it, and there was a bag hanging on the handle with a new toothbrush and toothpaste.  Awesome.

This is a great place to stay if you're in St. Louis.  The view is great, but the hospitality is better.

22/10/14 | Link | Rating: 5.0
176. Lei C.
This hotel is so beautiful. It's within walking distance to the City Garden. From the moment we stepped into the staff was friendly and very welcoming. Charlie checked us in and was so nice and helpful. We'll definitely be returning.

25/06/14 | Link | Rating: 5.0
177. Jen W.
Here is what I enjoyed about the Hyatt Regency at the Arch:

The service - they were great and helpful. They even brought a microwave to my room to warm my one year olds bottles. They also tracked down boxes of Cheerios when he needed something more then was being served.
The Starbucks in the lobby - I was there for work with my one year old - 'nuff said. I was there multiple times a day. The staff there were great too by the way.
The fancy sinks. I got a kick out of them. They were super modern and made me feel I was somewhere very fancy.
The three options for restaurants in-house. I only tried one of them, but for convenience sake alone it is worth a mention.
The location - right across the street from the Arch, great views out the windows and walking distance to Arch attractions.

One other thing I would like to mention:
My room could have used a bit more deep cleaning. It wasn't gross by any means, just needed some "corner cleaning".

I would recommend a stay here.

12/01/14 | Link | Rating: 4.0
178. Jonathan C.
This was by far the best service of any hotel I have stayed in. We walked in and were warmly greeted by all of the staff and they asked why we were visiting and we said our 10th anniversary. They upgraded us to the 18th floor, room 1828 for free which has a panoramic view of the arch. They gave us recommendations for dinner and when we returned there was a letter of congratulations from the staff and chocolates and champagne. The next day, we went to lunch and the arch which is directly across the street and when we returned, another letter and more champagne and chocolates were in the room. Such personalized service. We have stayed here 3 times now and it gets better every time.

23/11/14 | Link | Rating: 5.0
179. Jenniver S.
Such a beautiful hotel in a ideal location. You are within walking distance of anything that you might want to do. The staff was amazing. I had the pleasure of meeting Keith at the concierge. He ensured that we had everything that we needed. I appreciate the attention to customer service and I would return.

29/11/14 | Link | Rating: 5.0
180. Nena L.
visited this year end of February

pros : awesome view of the arch, price, they allow dogs! my 60lb pit bull!, location. pristine lobby, great rooms, Starbucks in lobby. great welcoming staff.

cons : location (I just don't like St. Louis)
party hotel for college students. parking fees were through the roof.

over all it was a good stay we were there for 5 days visiting family in the St. Louis suburbs. it was my second visit to the "city" I guess Midwest cities aren't like east or west coast cities. I think the hotel got this good rating because the staff was really amazing. if I had to return I would stay there or any of the "downtown" 4 star hotels. for a kingsized bed with good view we paid $75- $125 through Priceline.

25/08/14 | Link | Rating: 4.0
181. Hang T.
Beautiful hotel in the heart of St. Louis.

This hotel doesn't look very big when you look on the exterior but when you walk inside, it's pretty grand. There is a Starbucks and Fedex Kinkos for all you business people.

Rooms are nice and comfy. Modern and clean. We had a great view of the arch and the riverfront.

The front desk staff were very helpful as well as the valets.

The only problem I had was the fact that the self parking was pretty far off. It was a few blocks down. It isn't really safe to walk to the hotel in the evening, but there are people still out if you come back early enough.

The best part was that we got a fabulous deal on Priceline for a room! Under 50 bucks for a four star hotel. Awesome!

10/10/13 | Link | Rating: 4.0
182. Ed C.
Let me preface this reviewing by stating that I do quite a bit of traveling for work and pleasure.  I would almost say that the time I spend in hotel rooms is at least equal to or greater than the time I spend in my own bed!  For the benefit of my own sanity I try to stay at hotels that are 3.5 to 5 star rated (4 star being a good mix of luxury to value, in my opinion) so I was excited to stay at the Hyatt Regency at The Arch as it was rated at 4 stars and billed as the premier hotel in the downtown area.  This definitely was not the case..........

I booked a room here for the first game of the NLCS with the Cardinals playing at home so I fully understood that many hotels would be sold out and prices would be high.  I typically book many of my hotel stays through Priceline or another app that finds lower prices for you.  Being the significance of the date of my stay I found that not many 'great deals' were to be found so I went ahead and booked a room here for right at $280 a night - a small if not huge savings from it's typical rate of $325-$350.  Needless to say, at either rate, I was expecting a lavish experience and a modern room that was up to date on all renovations.  Again, not the case.

Before I begin my extensive criticism I should note that this hotel does have three great things going for it - location, location, location.  It is literally across the street from the Gateway Arch, right off of the point where I-44/I-70/I-64 merge and offer an exit, and 3-4 blocks from Busch Stadium/Ballpark Village as well as other downtown attractions.  Many of the rooms offer a spectacular view of The Arch, mine was not one of them (Priceline folks get the less popular views I guess, I understand and don't have a big issue with that).  

Upon exiting the interstate and proceeding to the hotel it isn't quite clear which side you pull to for valet parking ($28 a day not including 'parking tax') so I guessed the front entrance initially, I was wrong.  Okay, so I made a block and proceeded to side entrance where the valet is situated.  The line was 6-7 cars deep (two lanes) but again, I was more than willing to cut some slack since the Cardinals were in town for this event and I knew the hotel would be quite busy.  A self park option is available but most downtown garages are close to $20 a night anyway and you'll spend an hour trying to find one not filled to capacity.  I didn't plan to drive my car while I was here and was going to see it only again after I checked out.  More on this later......

The entrance/foyer does show promise as no expense was spared in the decor.  Great woodworking and ample lobby seating are adorned by very nice chandeliers.  On one side of the lobby you have several attendants behind a long desk checking in/out guests and the opposite end of the lobby houses a contemporary yet warm bar area and a separate Ruths Chris Steakhouse.  Ok, things are looking up I thought.  Finding our room on the 14th floor was a bit of a maze but I can understand this since the design/shape of the hotel warrants several and winding long hallways.  

Walking into the room left me asking myself "where is the rest of it?".  It is a rectangular shaped room (the 2 double room at least) with a small bathroom.  Oddly, the closet is carved into a large indentation between the main room and bathroom; why would you waste so much space making a seprate 'room' for a small closet????  The beds were comfortable but curiously out of the four pillows on each bed only one was plush and comfortable as if the other three came from the local dollar store.  The room was clean (as expected) and came with enough separate lighting and outlets.  

Two small things really sum up my feelings about this hotel experience - an old stye iHome dock on the night stand with the connection that only works for 3-4 year old iPhones and a phone in the bathroom that is straight out of your parents kitchen wall from the 1980s (I can imagine an SNL skit of a business man sitting on the commode using this antiquated phone yelling "Buy!! Sell!! Buy!!").  To me, those two 'luxuries' show the attitude of this hotel - two steps away from what would be considered modern luxury in a hotel of this price range.  All of this would be acceptable in a hotel HALF of this price range/star level (remember, even on an average day the rate is that of a small new car monthly payment).  I didn't think too much of it then as we only had an hour or two before the game started.  

Check out the next morning was a 45 second breeze but retrieving my car from the valet was a nightmare.  It's in the basement (in no way clearly indicated) and we waited at least 40 minutes in a line of about same number of people.  

All in all, if you are staying here expecting a magical Hyatt Regency experience and are paying the standard rate, I give it ONE STAR.  If you catch a GREAT deal (at least half off) on the rate and are just staying here for aquiet room/comfy bed - TWO-THREE STAR

25/10/14 | Link | Rating: 2.0
183. Denise P.
We stayed here this last weekend for an event in the Hyatt called "Whiskey in the Winter." What an amazing event! We will certainly review it in its own right.
Starting out...getting to the Hyatt right now with all of the Riverfront construction was a bit of a nightmare, but we can't fault the hotel. Having to valet was the only viable option as it was not well marked where you could self park.
We checked in via Web Check-in (which was super easy) and immediately went to the room to get ready for the night. The room was a little small, but very clean and offered a great view of the Arch.
Making coffee in the room upon arriving we realized we only had two pods for the entire stay. This was not a huge issue as we were leaving the next day. We were greeted by several staff members and all were helpful.
The room was very clean and the bathroom was incredible, which made getting ready for an event very relaxing. The staff was accommodating and helped us get to the event in a timely, stress-free fashion.
Waking up the next day I was in desperate need of caffeine, and to my surprise the hotel provided a free coffee bar on the first floor elevator lobby Hot and fresh cups of coffee with your own fixings were offered, which really started my morning off right. Checking out that morning was incredibly fast and convenient. Overall the entire experience was top notch.
If you are looking for a great hotel with amazing service, stay at the Hyatt Regency in Downtown St. Louis.
Happy staying,

25/11/14 | Link | Rating: 4.0
184. Corey W.
This is a fairly classy place however they suffer from some service issues. First the guy manning the check-in counter was extremely rude. A group of us was staying here with the reservation under one name and we arrived in separate groups, the guy who had made the reservation was not in the first group. No big deal right? Well apparently it is. Despite having the confirmation code, and even confirming over the phone with the guy who had made the reservation the front desk still refused to help us out.

After some hours of that non-sense we finally got checked in when our man made it to the hotel in person.

The concierge was also much less then helpful. Asking this dude for advice on places to go is a mistake. Asked for a place close by the hotel to pic up a collard shirt for the evening. The man sends me half way across the city and I followed along because I didn't know any better. Later that night as I was out drinking I come across a store front a block away from the hotel. Thanks for nothing...

19/05/14 | Link | Rating: 2.0
185. Joyce L.
Stayed here for three nights in July, and we got upgraded for free to a suite in the back corner, where we got an awesome view of the arch!

The hotel was clean, has a Starbucks inside, 24 hour gym, and a couple of fancy restaurants in the lobby.

A lot of good restaurants are walking distance, and the arch is literally right across the street. The cardinal stadium is a couple blocks away too. An awesome location for tourists!

30/07/14 | Link | Rating: 4.0
186. Sarabeth E.
Great location! This hotel was clean, and the customer service was great. But the location is what will make come back here time and time again! This hotel is walking distance from so many great restaurants, museums, and parks. Also, getting an arch view room is totally worth it. Our view was magnificent!

10/04/15 | Link | Rating: 5.0
187. Nancy R.
I am here for a conference and my entire experience has been outstanding. The rooms are clean with comfortable beds and high quality linens. The bathroom is nicely laid out with a very nice shower head and no shortage of hot water. The room has a nice work table with plenty of easy accessible power outlets.

We have been served several banquet meals that are the absolutely best I have ever experienced anywhere! The conference room are also extremely nice with good temperature, lighting, AV capabilities, and noise dampening.

I only had breakfast at the in-house restaurant. It is a very nice buffet for a reasonable price. Made-to order omelets and large fresh fruit selection. Amazing cereal/oatmeal add-ins include a variety of dried fruits and nuts, yogurts, and milks (skim to half-n-half). Fresh baked goods ranging from croissants to bagels and everything in between.

I highly recommend this hotel for a conference! For a personal vacation spot, it is right next to the arch and a short walk to Cardinal's baseball stadium. Also convent to the train to the airport.

23/09/14 | Link | Rating: 5.0
188. Sam B.
Our experience at the Hyatt was going pretty well until we tried to pick up our car from valet.  What is the point of paying $32 a night for valet if you have go down into the parking garage and wait 25 minutes to get your car?!!  Valet is supposed to be paying for convenience and service.  I did not receive that.  It would have been easier and much cheaper to park in Illinois and walk across the river.  
The hotel was fine otherwise.  Nice clean rooms, great location and the staff is very friendly and helpful, although at busy times they need to dedicate more of the staff to move cars around.  At these prices, I expect better from a four star hotel.

20/04/15 | Link | Rating: 2.0
189. Agustin K.
What I don't get is that they have so many people working in the lobby area but my stay still didn't end up being as pleasant as if expect from a Hyatt Regency, or any Hyatt for that matter.

Here is why:
- I had a package delivered here.  They didn't notify me at check in.  Apparently, all packages are sent to the FedEx business center which is only open until 6pm.  After 6, you had to call and ask for the package to be delivered to your room.  And it took them almost an hour to get the package to my room.  And at checkout, I saw a $10 handling fee.  No one informed me about this handling fee or this hours of operation when I called the week prior about sending a package here.
- $23 self parking fee.  The garage entrance is very narrow.  The valet guys are very inconsiderate when getting in and out and one guy almost hit me because he was driving so fast.
- I got a call at 9.30pm asking what my car was downstairs.  With the time difference, I was almost asleep and didn't get the question at first and the guy asking was being very abrupt.
- the elevator going down to the garage was broken on the morning I checked out.  The attendant who checked me out didn't even mention that or offered help even when she knows I am parked downstairs.
- The room with the view of the arch does have a nice view but it is also very busy and noisy.  I thought New York is loud but the traffic here kept me up at night.  This was the same issue I had from last time.

Please do kindly take these feedback seriously so you can bring the hotel up to the Hyatt standard.  I know it exist and its just a matter of actually caring and executing.

31/01/15 | Link | Rating: 2.0
190. Trent P.
This is basically a cheap motel feigning as a Hyatt. If you enjoy poor service, expensive parking, a mediocre room and an expensive price, this hotel is perfect. Having spent many nights in Hyatt hotel around the world, this is by far the worst. It's not a single issue, but the whole experience.

The Westin or Crowne Plaza would be a much better option in Saint Louis.

04/05/15 | Link | Rating: 2.0
191. Krisha A.
Very spacious gym. One of the largest hotel gyms I've seen.
*No Pool
*Mirrors in stretch/an area and free weights

1. Cardio Machines: 5 treadmills, 3 ellipticals, 3 bikes
2. Weights: Free weights. Several machines for legs, arms, chest, and back
3. Extra Equipment: Bosu balls (half and full), medicine balls, kettle bells, and 2 adjustable chairs

Room: Smelled smokey upon entrance and my room was a non smoking room. They brought a deodorizer to neutralize it

Overall I wouldn't recommend. The gym is great however you need to feel comfortable as can be while away from home as traveling can be stressful.

30/08/14 | Link | Rating: 2.0
192. Teressa L.
We chose this hotel based on location to the Gateway Arch.  It's right downtown by the Arch park/river.  They only have valet parking but you can come and go as often as you want for one price.

Inside is a spacious lobby and plenty of workers looking to help guide you to where you needed.  Check in took awhile but I think the girl was new.  There are several restaurants on site as well as Starbucks and gift shop.  The elevators only go to certain floors so read the signs.

Off the elevator is a maze.  We must have turned down 4 different hallways to get to our room.  However, it looked out onto the Arch(maybe half of it we could see?), so worth it.  Room has an angle so felt small until you get to the window area where it's more spacious.  Beds were comfy.  Bathroom was updated and clean.  

We opted to do room service for breakfast.  Guy was 15 min early so glad I had woken up early to get dressed.  We hadn't made room for the trays.... But the meal was wonderful.  Worth the price?  Maybe not, but the kids enjoyed the experience and honestly, the food was seriously good.  

We had a nice experience at this hotel.  We really enjoyed the sports bar downstairs as well.  

We walked to the Arch NP in the evening and felt safe.  Will be nice when construction is over.

05/09/14 | Link | Rating: 4.0
193. Tiera A.
Very nice hotel and the location is unbeatable! The Arch is directly across the street from the hotel (hence the name). It's walking distance from Ballpark Village and many bars and restaurants. The hotel staff was so friendly and accommodating. We stayed in a corner room which allowed us to get lots of sunlight and a lovely view of the Mississippi. I really enjoyed my stay here!

15/03/15 | Link | Rating: 4.0
194. Melissa M.
Mehhh. I wanted to love this place, but I really couldn't. Work took me here for a conference, and I stayed for 3 nights. The hotel itself is large, but the decor is so outdated and weird that walking down the hall of our room made me almost nauseous. 70s carpeting and weird lighting don't belong in 2015. The room was small, but fine, and our view was less than alluring (thanks, construction.)

Also, there is no free wifi with your stay. I could write a book on how utterly ridiculous this is, but I'll just say this: if you are the Hyatt, you suck. Get your act together.

30/01/15 | Link | Rating: 3.0
195. Luke F.
Upon arrival I'm told valet is 30$ plus tip. And if I want 10$ parking it's the lot down the road that gets broke into daily. Ok. Then, have to give 50$ up front for incidentals. Don't have 50$ cash, they tell me I can't check in until after my show when I'll have 50$ cash. (10p I'm here at 2p) luckily my tour manager called and have her cc to cover it. ( I don't have cc's)
They were rude. Just outright rude. I'm a comedian and don't look like typical visitor here and I think they treated me like trash because they assumed my class is less than theirs. Maybe I am below them but I tour the world and use to stay at Hyatts all the time. I won't ever stay here or any Hyatt ever again, I'll also make sure everyone I know avoids them as well.

17/01/15 | Link | Rating: 1.0
196. Shelby B.
This Hyatt is located right next to the Gateway Arch in downtown St Louis.  Grabbed a room for the night on a long weekend road trip.  The hotel is large and modern and I will say all of the staff I encountered were friendly and courteous.  There is both valet and a self park parking garage available for guests, as there isn't any real parking to speak of nearby (so expect to pay).  The large lobby has a bar/restaurant (the Red Kitchen and Bar), a Starbucks, and a Ruth's Chris steakhouse.  We had a single room with a king bed with a nice view of the Arch and Mississippi River.  Again, the room had a very modern decor Ike the rest of the hotel.  Our room was on the small side (actually a lot smaller than normal), but they do have a variety of room options available.  For the price, this was a nice option in downtown St Louis and I would stay here again.

02/03/15 | Link | Rating: 4.0
197. Dawn W.
We booked this property because of the location, the hopeful view of the river and the Arch and the price.

We were in town for less than 36 hours for a funeral and this hotel was a dream come true during our down time there.  We LOVED the staff. I mean, happy, happy people - truly sincere and genuinely happy! As a customer service worker I was dazzled by this team. Every person. Nice. Smiling. Eye contact. Happy. Polite. Gracious.

We are breakfast on site and it was as good as hotel breakfast gets. Omelets, waffles, granola, yogurt, cereal, awesome coffee, three kinds of sausage, bacon, fruit, pastries.... $16.95. Snap.

Post funeral we knew we had to eat, were exhausted and remembered Ruth's Chris Steak House was onsite. It was great and they didn't make us feel like a burden 10:30. We left at 11:15 on a Saturday night.

The hotel rooms that we got were on a high floor, amazing view and very clean. The toiletries were so nice and now in hindsight I am bummed I didn't take mine.

29/01/15 | Link | Rating: 5.0
198. Erica T.
I booked this property to attend a conference held within the hotel from Monday to Friday the week of 2/. Given the location and history of St. Louis I was extremely hopeful that I would have a wonderful stay.

Here are the positives:
-Exceptionally nice staff. Anytime I needed help there was someone friendly who was willing to assist me or anyone else who attended the conference. The staff really set this Hyatt apart from many of the other hotels that I have stayed (with the exception of a 5 star in Costa Rica).

Here's why I gave 1 star:
Unfortunately, the staff could not make up for some of the larger issues and serious concerns that I will share.
-I had to call the electrician to my room two nights during my four day stay due to the central air/heat not working. This is of particular concern because the weather hoovered 17 degrees and with the air out the room was very cold.
-I left money on the counter in my room that went 'missing.' I didn't see it fit to call and raise a complaint because the amount was small and I planned to actually leave the more than the amount as a tip for the cleaning woman. After realizing that it went missing, I saw it would no longer be appropriate to leave a tip as someone had already helped their self.
-Cleanliness is of a big concern. When I purchase a hotel stay I expect the sheets to be clean. During my check out I pulled back the top sheet of my bed to find a comforter covered in pee covered stains which was absolutely gross and appalling. The stains were a square foot large, there were multiple, yellow to dark yellow and I believe I threw up in my mouth several times with disgust. I saw the sheets while checking out and cannot believe that a Hyatt property would have me layered in that degree of filth for 4 days. For this reason, I will never return to the Hyatt at the Arch. I urge you to look at the photos that I posted for proof. Also, check your bedding if you do decide to stay.

15/02/15 | Link | Rating: 1.0
199. Tyra W.
Much better this time around. Once again, Mardi Gras brings me back into town! I actually didn't mean to stay here again (everything was booked except here and Four Seasons) but I'm glad we did.

Hyatt beds are like the clouds you imagine Snuggle, the laundry bear, would sleep on. The best sleep happens here. Our room setup was different from our last room and everything seemed in good order.

My only gripe would be our room neighbors. Party weekend means party people. Our room reeked of marijuana horridly.

28/03/15 | Link | Rating: 4.0
200. Ari W.
A lot of these reviews seem silly to me. Lady complaining about no wifi? Wrong. It's totally free and works well. You just have to agree to their terms, standard. Dude complaining about paid parking? Duh. That's beyond typical for any downtown hotel in any large city setting. Downtown Chicago was a sold $10 more per night than this place. Do your research. It's all states very clearly on their website.

For me personally, service was great. Very friendly, helpful, prompt. Room was clean. Bed was soooo comfy. And location? Wow! I mean, arch view! And lots of cool stuff near by. Can't go wrong.

26/04/15 | Link | Rating: 4.0