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Quality Inn Airport in Saint Louis, MO

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The St. Louis, MO Quality Inn Airport hotel is next to Lambert-St. Louis International Airport and minutes from Gateway Arch, Busch Stadium, Verizon Wireless Amphitheater St. Louis, University of Missouri-St. Louis, Saint Louis Zoo, Saint Louis Science Center, Missouri Botanical Garden and Six Flags St. Louis amusement park. Several shopping centers, casinos, restaurants and cocktail lounges are nearby. Restaurant onsite. Free amenities include airport transportation,wi-fi, breakfast, fitness center, seasonal outdoor pool, coffee and local calls. Copy and fax machines and our business center available. Meeting room onsite. Rooms have coffee makers, desks, hairdryers, irons, ironing boards and cable television. Some have refrigerators. Non-smoking available. Laundry facilities onsite. Pet-friendly hotel. For great rates, accommodations and service in St. Louis, make Quality Inn Airport your home away from home. Book your room today.

 

Company Info:

Rating: 2.00

Address: 10232 Natural Bridge Rd., Saint Louis, MO, 63134
  • Mon: Open 24 hours
  • Tue: Open 24 hours
  • Wed: Open 24 hours
  • Thu: Open 24 hours
  • Fri: Open 24 hours
  • Sat: Open 24 hours
  • Sun: Open 24 hours

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Comments (13):

1. Cw H.
OK room, CRAPPY shuttle service!
Driver arrived in personal vehicle at 4:28 am for our 4:15 am shuttle causing some anxiety about arriving late for check-in at airport.
Upon return from trip called hotel for shuttle back to pick up car. Was told driver would be there soon. 20 minutes later called again as no shuttle had arrived, was told that driver would be there in 5 minutes. 11 minutes later took a cab to retrieve car from hotel as the shuttle still hadn't arrived.
Inrcredbly lying staff about shuttle service!

09/12/10 | Link | Rating: 3.0
2. Fred D.
It's not often that airport lodging conjures up images from "Sunset Blvd" but the deserted swimming pool here reminded me of the decaying swimming pool on Norma's estate, in which John Gilbert swam ten thousand midnights ago, a relic of the grandeur of Norma's long-lost heyday as a superstar in Hollywood.  This Quality Inn has seen better days as well.  The exterior, except for the pool, and the lobby are attractive, but the wide hallway and the room was dated looking. This seems more like a motel than a hotel in many respects, and there's no elevator to the second floor.  It was clean, relatively quiet, but for some reason smelled as if someone was cooking Mexican food.  For my one night stopover the hotel was fine so I wouldn't give it 1 Star. The customer service was what I'd expect at a motel (not that motels offer bad service) but was not what I had come to expect from a Quality Inn -- I typically rate a hotel by how check-in goes and how long it takes.  Fortunately I did not have the bad experiences of the other reviewers but on my return I stayed at the Hilton.  It wasn't much more money and was much much nicer.

29/04/12 | Link | Rating: 2.0
3. Daniel P.
Checked in with three different rooms, all with blood stains in the sheets and/or comforters. Exposed staples posing a tetanus risk. Used toilet not flushed. Used towels hanging over shower curtain. Would not recommend a stay here.

09/09/12 | Link | Rating: 1.0
4. Katherine C.
There is no concern for customer satisfaction as this Quality Inn is guaranteed a constant supply of stranded travelers whose flights have been delayed or canceled.  

When my friends and I were visiting St. Louis, we saw an online coupon for this place: buy 2 nights, get 1 free.  The location was a 7-minute drive from the Galleria mall, and 15 minutes from museums in downtown St. Louis.  Complimentary hot breakfast at a local diner next door.  Seemed like a sweet deal, so I booked 2 rooms for my friends and me.

We arrived late around 9:00 p.m. on a Monday night.  My friend presented her reservation print-out and received her room key.  However, when I came to the desk, the clerk told me that my reservation had been lost and I did not have the right print-out (even though I had printed out the reservation receipts for both my friend and myself!).  I asked if I could have a room for the same price I had been quoted online from their website, and was told that the clerk couldn't do that as it was an online offer.  He then told me that I could make another online reservation if I wanted the same price.  Appalled, I pulled out my laptop and made my own reservation again (even though he could have easily done this with the Internet on his own computer)!

Meanwhile, my friend had come back from her room, all her luggage in tow, and stated that she could not stay in the room she had been assigned.  When she had arrived at the room, she found the door and windows open with a running vacuum cleaner in the room (and no housekeeping staff or other cleaning supplies in sight!).  Again, this was 9:00 at night.  Luckily, she was given another room.  Finally, the desk clerk figured out the problem with my reservation and gave me my room key.

My room had two broken lights, a broken television, and no hot water.  In fact, I had no hot water for the entire 3 nights of my stay, though I called daily to complain.  After taking 2 cold showers, I finally resolved to go to my friend's room and take a hot shower on my final night.  While walking to her room, I found a homeless woman sleeping in the stairwell on a cardboard box!

This hotel is a slum.  It is a step up from having to sleep overnight in an airport waiting chair, but otherwise I would avoid it at all costs.

22/07/11 | Link | Rating: 1.0
5. Abhay S.
This is a review of their PARK AND FLY only.

This place offers a park and fly option if you're flying out of STL.  If you spend the night, I think you get 14 nights of free parking, and if you don't spend the night, they charge $5/day and they offer a free shuttle to the airport.

We did have to wait a bit for the shuttle on the way out and our wait was a bit longer on the way back.  My suggestion would be to call when you land and hopefully the shuttle will be ready for you to pickup.  We spent a good 30 minutes waiting for the shuttle because we didn't call until we were off the plane.

14/06/12 | Link | Rating: 3.0
6. Stefany V.
Not sure why this place has mostly bad reviews. Boyfriend and I came for a 24 hour trip to STL and this hotel was cheap, conveniently located, and clean. Cost includes breakfast, but we did not partake of that amenity. Employees were polite and efficient. There was a slight delay for our shuttle to the airport (30 min instead of 15), but nothing outrageous. Only complaint was lack of hot water when we wanted to take a shower around 10am. Not sure if we waited too late and it ran out due to others showering in the morning or what.

31/07/12 | Link | Rating: 4.0
7. Michael S.
This place is the best value in St.Louis airport vicinity.  Although older, the motel is clean, friendly, and convenient. Also includes a great breakfast at the restaurant next door. Patrick and his staff do a wonderful job and respond to any concerns.

05/04/14 | Link | Rating: 3.0
8. Corinne H.
This hotel is cheap, but for good reason. Bed Bugs. YIKES! Checked in at 2:30 pm, pulled up mattress pad and little black spots = bed bugs. Room 142. I took a pic and brought to management, told them I wanted my $$ back and I was leaving. I booked through Orbitz, so I had to contact them and explain. Obitz called the hotel and refunded my money.  I advise you check for these critters! NO BUENO. DO NOT STAY HERE! Booked it out of that hotel!!!

02/05/14 | Link | Rating: 1.0
9. Angela R.
Decent price. Pretty clean. Our room smelt damp but I've dealt with worse. Wasn't crazy as I had feared,  being so close to the airport.  Free shuttle to and from the airport. I'd stay again if I had too.

10/06/14 | Link | Rating: 3.0
10. Thomas A.
I am giving this place a low rating because when we walked into our room, the smoke detector had been ripped out of the wall.  I didn't report it to the front desk because I wanted to make sure that this got to where it needs to go and I know someone who can do something will see this.  We could have stayed somewhere else but it was late, we were tired and we didn't want a big production at that point.  I know this could have happened right before we got there.  Some smokers could have ripped it out of the wall and the cleaning staff didn't notice but someone needs to make sure that these issues are quickly addressed.  This is how a disaster begins and innocent people die or are severely injured.  I will say that for the most part, the property appeared to be acceptably clean and the parking lots and hallways were well lit.  There is a restaurant located next door and we were given vouchers for a free breakfast which was actually pretty nice.  Eggs, ham, pancakes and sausage.  The room was clean.  The bathtub did not drain well and that was kind of icky.  The hotel is conveniently located near the airport and right off the freeway which makes it convenient for the drive into St. Louis city-center.  I hope someone takes care of/has taken care of the smoke detector.

08/04/14 | Link | Rating: 1.0
11. Kevin J.
I was incredibly disappointed by the lack of cleanliness in this hotel. BOTH beds contained several crusty stains on the bed skirts which hadn't been washed in who knows how long, and cigarette holes in the blankets. There was a lingering smell of cigarettes in the hotel. There were multiple hairs in the bathroom fixtures. The bathtub stopped up the entire shower and I had to hold the button down to get the water to seep out after my shower was done. The lobby "lounge" had a sign for business center and there was a TV screen but one of the staff was using it, and not for business but just to lounge around with pizzas and chit chat during the football game. This hotel was Quality in name only.

The hotel provides stationery paper which contains a blurb "Note the value!"  I actually made notes of everything that was wrong with the room, such as:
-Pieces of candy under the bed
-Hairs left in bathroom
-Constantly running shower faucet
-Closed shower drain
-Hair dryer would not turn on nor reset
-Bed skirts were stained, gross
-Clock had been unplugged and had to be reset to the local time.

The only saving grace is the decent price and the decent tasting breakfast. Breakfast was rather good at the neighboring Golden Pancake restaurant and service there was quick and easy. The voucher says no (free) substitutions, but they are actually able to provide alternate side and drink options for a small fee.

If the TV quits working (black screen), you have to change the mode back to HDMI input, then close out of the menu screen by pressing exit on the remote. The front desk was helpful with this problem because they experience it often on these new flatscreen models. I found personally that the flatscreen was configured improperly, and I am tech savvy enough that I was able manipulated the ratios to get the screen to work as it should. For the common guest, this could be a nuisance or a detriment.

Some have complained about the shuttle service. If you rent a car, make sure to use Alamo, because you will be so close to the hotel and the airport, and you can rely on their shuttle moreso than So-Called-Quality's.

20/10/14 | Link | Rating: 1.0
12. Flying T.
Inn, yes.
Quality, not so much.
I wished I'd brought slippers...
Free b-fast pass to pancake joint next door, so not a total loss.

14/01/15 | Link | Rating: 1.0
13. Jordan J.
The obvious pros of this place are the location to the airport, MetroLink access, and price. But even though I have not stayed in any other similarly priced hotels near the airport, I can't help but feel there must be something better!

I stayed for only one night after driving 13 hours, so the bed seemed comfortable enough for my weary body. Unfortunately, the room was basically a relic from decades past, replete with a cathode ray television and a telephone that didn't work. The internet is actually pretty good for a hotel (and free!!), but the air condition unit is feeble and seems to be spitting out as much water vapor as cool air. My room is noticeable muggy and icky. Finally, the only other patron I saw the night I arrived was a man escorting a prostitute down the hall. Yes, it was as amusing as it sounds.

The breakfast at the diner next door was actually quite tasty and better than the usual continental breakfast. The hotel gives a ticket that is good for 2 pancakes, eggs, sausage, ham, and coffee. That said, if you are a person that prefers healthy wheat bagels and fruit on the go, you are completely out of luck!

In summary, I have stayed at similarly priced places and been much happier. I suggest you only book here if all other alternatives have been exhausted.

03/08/13 | Link | Rating: 2.0