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Renaissance St. Louis Airport Hotel in Saint Louis, MO

Renaissance St. Louis Airport Hotel in Saint Louis, MO

Specialties

Settle into sophistication at the Renaissance St. Louis Airport Hotel. The Renaissance stands out among airport hotels in St. Louis as the only AAA Four Diamond property. Just minutes from the STL Airport via our complimentary airport shuttle, this unique hotel in St. Louis is redefining upscale accommodations with luxurious amenities and well-appointed facilities. Upon arrival, our esteemed St. Louis hotel welcomes guests with impeccable service and richly remodeled guest rooms designed for the ultimate in comfort. Featuring lush pillow-top mattresses, spacious work and seating areas, as well as dual phone lines and high-speed Internet access, our hotel near the St. Louis Airport provides all the comforts of home. In addition, fine dining, Starbucks lattes, and a commitment to tech-savvy public spaces are all available on-site for added convenience. Business travelers convene in over 37,000 square feet of state-of-the-art meeting rooms.

 

Company Info:

Rating: 3.33

Address: 9801 Natural Bridge Rd, Saint Louis, MO, 63134
  • Mon: Open 24 hours
  • Tue: Open 24 hours
  • Wed: Open 24 hours
  • Thu: Open 24 hours
  • Fri: Open 24 hours
  • Sat: Open 24 hours
  • Sun: Open 24 hours

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Comments (60):

1. Matt M.
This hotel is part of the Marriott family, so you know what you're getting to some degree. And I generally like Marriotts, so no surprise that I liked this hotel.

The staff was friendly, and the facility was very clean -- nicely appointed, too. I had a double-queen room, and it was HUGE. One of the larger hotel rooms I've ever stayed in. Bed was comfortable, bathroom and shower was fine -- standard Marriott.

Only negatives were two minor points: the iron in my room was old and beat up a bit (but it did work just fine). And there was no wireless in the room; you had to request an ethernet cable from the front desk. (Huh?!)

Actually, I didn't have to request a cable because I travel with one, but if you don't have one, you have to ask.

The hotel is right off the airport grounds, and you can hear the jets taking off -- but not so loudly that it bothered me or kept me from sleeping. Oh, there's an adult "boutique" across the street from the hotel, too, if that matters to you. But it's still a nice property overall.

28/07/07 | Link | Rating: 4.0
2. al a.
I'm lovin' this place.  Very convenient, yet not the cheesy Day's Inn around the airport.

13/06/10 | Link | Rating: 4.0
3. Jessica H.
My fiance and I were in town for a wedding and we decided to get the romance package.  It is hardly romantic when you have to ask 3 times for them to bring you the bottle of champagne.  Whenever we asked for something we never got it.  We wanted more towels but had to wait 2 hours until I decided to go and find one of the maids and ask myself.  

The hotel was clean and the wait staff for the restaurant was great!  Actually I give them 5 stars but the front desk and the others get a very very poor rating.  the workout room is also amazing!!!  The valet guys were awesome as well.......but not worth all the money we paid in total.

Follow up on this:  I did write a letter to the manager explaning what had happened and within 24 hours I got a response and a credit to my account, so some redeeming qualities about the situation.

04/05/09 | Link | Rating: 3.0
4. Steve M.
Stayed two night this past week and besides the fact that I needed to use my room key to get to my floor the hotel was great. The bed was super comfortable, nice flat screen tv's, and free internet in the lobby. No free parking was kind of a pain but it was very close to the airport but surprisingly quiet since I could not hear the planes come in even though my room on the 10th floor faced the end of the runway. It was also kind of cool to watch the planes come in one after another. I would definitely stay there again but I will definitely get my starbucks somewhere else. Yikes not good.

09/12/10 | Link | Rating: 4.0
5. Randi L.
Stayed here for 3-days while on a business trip.  Service was friendly and helpful.  Really appreciated the inclusive breakfast (a perk given to those who work for my company) and all of the healthy-options offered at the breakfast buffet (I was soo happy that I could eat all the pineapple, grapefruit and strawberries to my heart's content).  Room was very clean, bathroom had top-of-the-line Aveda products and the bed and linens were quite comfortable.  Having in-room wi-fi was sooo helpful as I needed to get a great deal of work done while I was at the hotel.  The front desk was extremely helpful - after I had checked out of the hotel, I had realized I had left a couple personal items behind.  I called the hotel and they immediately went to my room and gathered the items, placed in an envelope and kept them at the front desk for me.  Customer service is A+ here and I know I'll stay here again on my next business trip.

27/03/12 | Link | Rating: 5.0
6. Dawn H.
We stayed 3 nights.  We negotiated the price online, so it was a great value.  They have a small but nice, classy bar and separate restaurant. The swimming pool is clear and has an appealing set up.  The customer service was good.  The housekeeping did a great job too.  My only wish was for better noise insulation from the hall & adjacent rooms.

18/07/11 | Link | Rating: 4.0
7. Lisa C.
I'm only going to review the T-Bone Trattoria, the restaurant inside the Renaissance Hotel. A friend was staying at the hotel and invited us to dinner. I must say, for a hotel restaurant, this was a really pleasant surprise! Obviously, the place specializes in steaks and chops. However, I opted for the Kobe beef meatloaf (yum!) and blue cheese mashed potatoes (even better.) Good service and pretty decent prices. I would come back here for dinner without needing to stay the night.

26/05/11 | Link | Rating: 4.0
8. Mike H.
This hotel has a very nice facade...beautiful fountain in front, decent looking pool & workout areas. The rooms look very nice.

Check in was a snap because we'd already paid on Priceline. The parking situation couldn't have been simpler, though the parking lot is pretty dark at night and far away from any sort of security.

The room was nice. The bar was small, not busy, but it took awhile to get service. Lots of empty plates and glasses on the bar waiting to be cleared, so we couldn't get a seat. They had two bartenders working that night, but they must've been the "B" team, because they weren't on their game. This is not to say they weren't friendly. Liquor and beer selection was decent, but fairly minimal. They serve a limited food menu at the bar until midnight, which is nice for late night arrivals. It was also VERY cold in the lobby and bar area.

We stayed on the 4th floor. I dunno about the rest of the rooms, but the walls between our room and the adjoining room were quite thin. Whenever our neighbor and his friends rolled into their room around 2:45 am and decided to act like idiots, we heard every word. We had an early flight and needed some peace and quiet, so I called the front desk to complain. I dunno exactly what they did, but it took 15 minutes for our neighbors to shut up.

After minimal, noise interrupted sleep, we rose early to get ready for our flight. The coffee maker in the room was pathetic. It was a one cup, one serving, "brew it right in the cup" style that came with one regular and one decaf cartridge. There is a Starbuck's in the lobby, but it doesn't open until 6 am, so for any early fliers, this isn't an option.

Checkout was easy, but the woman at the desk in the morning knew nothing about the ramp construction on the way to the airport (.5 miles down the street) and the detour we had to end up taking. She just told us to go straight and follow the signs, but "straight" was under construction and we weren't able to do so. After turning around a few times, we found a back way to the airport. Being essentially an airport hotel, you'd think the front desk would be more on their game about how to get there.

Overall, the experience was average. Thin walls, bad in-room coffee service, sub-par bar service, and lack of knowledge about the route to the airport was evened out by ease of check in and out, parking availability, a nice door person, and a beautiful setting. The price (through Priceline) was more than worth it for what we got. An average experience all the way.

07/08/10 | Link | Rating: 3.0
9. Lan G.
I have stayed there a couple of times now for business trips. It's not anything fancy but not bad either. They offer free shuttle to pick you up from the airport. They have a nice bar, a pretty decent jacuzzi, and average hotel food. The room is pretty spacious and comfortable. I like their large HDTV. Too bad that they don't have 24 hours room service...it closes at 11pm.

22/02/11 | Link | Rating: 4.0
10. Sam B.
On a recent trip to the Louis the Saint, our large group booked a several rooms here, (6 in total) the initial impressions were grand. As you enter the parking lot you notice the size of the building in all its glory. Not a bad view. Although that quickly changes when you drive a bit forward and notice the non working fountain and are instructed by the valet that you must park your own car. Nonetheless I must give credit where it due. The valet attendants were really friendly and helpful Sean in particular told us about all the local hotspots and was courteous with his instructions and suggestions. The rooms were clean and the beds were super comfs! The bar/club in the lobby was inviting but $6.25 for a Blue Moon and $8.14 for a breakfast croissant is a bit ridiculous. Overall, I enjoyed the stay and would def recommend this place, to anyone who is looking for a respectable hotel at a decent price.

12/04/13 | Link | Rating: 4.0
11. Veronika O.
Great hotel for business travelers and the shuttle service is very prompt. The Lobby has been renovated and is ultra modern, great decor.

16/02/12 | Link | Rating: 4.0
12. Ganesh S.
Stayed here for the weekend.  Close to the airport, you can see the planes take off, but very quite, you wont hear them at all.  It will not bother you when you are asleep.  Room are pretty nice. We got two room with connecting door, great for the kids.  It has pool, but we did not use it. Parking is $10 with in/out privileges. Overall very satisfied with they stay.  Highly recommended.

11/06/12 | Link | Rating: 4.0
13. Aaron B.
Let me start with that i have stayed here on many occasions, and i am a Marriott Platinum elite so expectations are high since i spend alot of time at Marriotts.  The good news is that the lobby has been remodeled and that weekend rates are low and include parking - but that is about it.  Rooms usually have issues, you can not get the staff to respond to requests, the staff generally has an attitude that you are doing them a favor staying there and you should be happy that they are even talking to you.  You should not have to ask mutliple times to get a request satisifed - so if you do not mind being dis-appointed with the service then you usually can not beat the price - if you care about service - do not stay here

08/01/13 | Link | Rating: 1.0
14. Patrick G.
Pretty good hotel overall. It seems that the rooms have recently been renovated, the beds are nice, good HDTV and clean. The bathrooms are kinda small and tend to steam up really quickly, even with the door open (scandalous). I also wish they did away with the tub. The rooms overall are somewhat small. The location is good if you need access to the airport and the room service is tasty but spendy. This place gets the job done. Oh and the concierge lounge is good if you have access to it.

12/11/11 | Link | Rating: 3.0
15. Tuan L.
Had our wedding reception here June 6, 2009. We were at the top floor looking over the highway and can see planes taking off. We we're impressed with the food there and the hotel staff was very nice.. Our room was very nice too. We always stay at the renaissance whenever we go to Chicago too.. we just like this kinda hotel. I recommend this hotel for wedding reception.. or a place to stay.

07/07/12 | Link | Rating: 5.0
16. John B.
We stayed here because we had an early morning flight out of Lambert and wanted a place close to the airport. It was fine given what we were looking for.

The price as the best part of this hotel as my rate also included parking for up to eight days. The shuttle service to the airport early in the morning was very convenient. The other service, however, could only be considered mediocre. The front desk did their job but didn't provide a terribly warm welcome. The wait staff in the lounge was very slow and not very attentive. While the price for the room was fair the lobby bar's prices were more what I expect in Chicago and not St. Louis.

If you looking for a place to stay and proximity to the airport is your most important consideration this hotel is fine. If you are spending some time in St. Louis and the proximity isn't important then I would stay somewhere else.

04/11/12 | Link | Rating: 3.0
17. David L.
We stayed here for a night while we were in St. Louis.

When you first arrive, you need to park in the guest parking lot (anywhere outside), and then pick up a packing pass from the front desk when you check in. You need to insert the pass everytime you leave the parking lot, and supposedly you're charged off that.

Checking in was reasonably quick. They were out of double queens, so we had to settle for a king and a rollout bed. We ended up leaving for downtown shortly afterwards, which meant that I had to pick up our complimentary champagne when we got back.

We ended up getting back after midnight, so I tried getting our champagne the next morning. However, we were told that we could not bring the champagne outside the hotel, and they refused to give it to us.

Room-wise, it was just okay. It was a bit on the smaller end, and they didn't upgrade us despite her platinum status.

Breakfast came with the room rate ($129/night), and it was actually pretty good.

10/07/11 | Link | Rating: 3.0
18. Tamia B.
Nice BUT...wifi s/b free in entire hotel..comfy bed, nice airport view.  Room need a small fridge!  Still having issues with my bill BUT overall good night stay

13/12/12 | Link | Rating: 3.0
19. Jamy Y.
I was very pleased with our one night stay here. The bellmen were all very friendly and very quick! We called down to the front desk to get some help with our luggage so we could check out-honestly within 4 minutes, he was knocking on our door. We ate dinner here too- service was GREAT and our waiter was very attentive. Ask for the bar menu if the regular menu doesn't look appetizing to you (it didn't to me). The bar menu is ALOT cheaper. We ordered chips and dip as an appetizer (ONLY $0.99!), the bf got a turkey avocado sandwich, and I got a burger. We were so stuffed. If you're hungry and feeling lazy, you should eat here-yummy!

24/10/12 | Link | Rating: 4.0
20. Laura G.
This property is alright. I'm a Marriott points-lady, so it's an easy place to stay near Lambert. The renovations to the lobby are beautiful. The staff is pretty nice, but most of the time when I'm here, I have to wait about 20 minutes to check in on Monday nights, which kind of sucks because I just really want to go up to my room and lie down. Also, the room service menu leaves something to be desired, there isn't a great selection. Overall an ok property, but I prefer the Renaissance Grand downtown.

16/08/12 | Link | Rating: 3.0
21. Stephanie S.
I had stayed at the Airport Renaissance about 6 years ago for a work trip and came back for a conference this year and was highly impressed.  They did a great renovation and the place looks stellar.  Outside of that, the hotel itself is doing a superb job.  The lobby is very fancy, they did a great job with check-in as there was a very large group checking in for the conference all at the same time, they made it very efficient and easy.  The restaurant onsite was very good, I ate all my meals there during my stay and was very impressed, everything was tasty, the breakfasts, the steak dinner, nice work guys!  There was even a free vodka tasting on the day of our arrival and live music in the lounge, which I thought was very fun.  Downside, they do charge for internet, which I always find annoying, but you can get free wifi in the lobby.  The conference room was large and accommodating, and the food provided for our work event was great, I was impressed with the service staff and everything involved in the conference that was done by the hotel.  The rooms are very large, spacious and comfortable.  The beds were cozy, and the rooms very quiet.  Everything was clean, and well kept.  The hotel gym was ok, fairly standard.  I believe they do have an indoor and outdoor pool which is nice to have options for both.  There is a free airport shuttle, and this allows access to the lightrail to get to the downtown area.  I was super impressed with this hotel, and would not hesitate to stay here again.  I would also highly recommend it for people looking to book an event, conference or otherwise.  Good work stepping up your game Renaissance St. Louis!

21/06/13 | Link | Rating: 4.0
22. Chris B.
Very nice hotel  in a not so nice spot. Perfect if your just staying for a conference or  layover. Not really any attractions in the area though. None in walking distance anyway. Multiple pools and very well appointed workout room did keep me occupied though.

09/12/12 | Link | Rating: 4.0
23. Rex R.
Renovation of the lobby area was needed and turned out very nice.  Now they need to renovate their rooms to the Renaissance standard.  The staff is hit and miss.  Most times they are competent.  The restaurant leaves a great deal to be desired.  Way over priced with service that is less than ideal.  Eat somewhere else.  As a platinum-elite, I see many Marriott/Ritz Carlton properties and this one is middle of the road.

23/10/12 | Link | Rating: 3.0
24. Perry F.
Inattentive staff.  Arrived about 1:30 am, nobody manning the front desk.  5 minutes later a clerk shows up.  No apology for the wait, she had the attitude that I was interupting her evening!  She couldn't find my reservation, so I had to go to my car to get reservation info.  I said to the clerk, "DON'T GO ANYWHERE!".  Guess what!  She left again!

Beware of the secret charge for parking!  They charge $10 per night, but they don't tell you about it until checkout.  And, you're going to pay; they have your credit card!

No frig in the room.  For a 3 1/2 star hotel, they should have a frig.  Also, no free WiFi; even low end hotels have free WiFi.

In the parking lot, the gate arm quit working.  A guest kept pushing a the call button on the box for help, but nobody would respond.  Result, 20 car traffic jamb in the parking lot.

10/07/12 | Link | Rating: 1.0
25. Peter C.
One thing that was great about this place is the free shuttle service. I wasn't expecting shuttle service but I noticed the signs at the airport and was able to take it to the hotel.

As for the room itself, I guess I just had a bad room because the cold water faucet swung all the way around, past the off position. It got pretty annoying and I could imagine being more annoying if I stayed for more than one night. I also didn't have an iron in my room and had to call room service for it. They delivered it relatively quickly, but that iron was horrible. It kept leaking water. As I was ironing my shirt, it would just streak it with water and soak it. That iron was in no way usable.

The hotel itself was nice, and the staff was very accommodating. Aside from those two issues, it would've been a nice stay.

17/11/11 | Link | Rating: 3.0
26. D W.
I'm a Marriott Gold level Rewards member and stay at many Marriott properties in the US.  This hotel is one of their better up to date airport properties in the Marriott portfolio.  The rooms are of average size and more modern than many other locations.  The lobby and lounge areas are nicely decorated with a more upscale look.  

We ate at the restaurant for breakfast.  This is the only negative aspect of the hotel.  Like every other Marriott full service restaurant, the food was overpriced and nothing special.

There is also a charge if you self or valet park your vehicle.  I assume their proximity to the airport dictates this policy to keep the freeloaders out of their parking lots.

Overall if you are looking for a comfortable, updated hotel in the St Louis airport area - stay here.

22/10/12 | Link | Rating: 4.0
27. Reed N.
Three recent stays and I am happy with the service here. This is a full service place... so service is the deal! I had a noisy room and they swap me out presto to a quiet corner of what I like to call this place.... the Death Star segment. Think about it after you see it.
Inside, the hotel is tastefully appointed and very pleasant.
Good showers, easy web, and comfy beds round out the essentials to go witht he friendly and top-notch service.

28/11/10 | Link | Rating: 4.0
28. Michael B.
Amazing Transformation. Kudos to the decorator. Love the new look, feel and style. This hotel has went from a "what is expected large corporate 3 1/2 star hotel" to a "Wow-should be a solid 4 star hotel"  We stay here every year and I felt I was in a completely different hotel. Beds, Rooms, Restaurant, Staff, all amazing. Super big flat screen TV with too many channels - (a good problem)  Thanks. I look forward to next years visit.

Caution: Do not park on the Waffle House, Jack in the Box side of the hotel. There are VERY frequent break ins of cars here. Be smart and hide your valuables and especially your GPS so you don't temp them. Best to park on the pool side of the hotel near where the valets park.

16/03/12 | Link | Rating: 4.0
29. Jennifer K.
We haven't even started our stay yet and we are already having issues. I realize that check in time is not until 3pm, but we arrived early (for a huge wedding) in hopes that at least ONE room would be ready. We were told that they needed about two hours to get one room done. So, no problem. We call back after the two hours and they were short with us. Said that check in was not till 3. I wish they would have been truthful with us at the beginning.

14/03/14 | Link | Rating: 2.0
30. Gary L.
I stay here one night every week before flying out the next morning. The staff is exceptional from check-in with Ali to Brendan in the Concierge Lounge. The lobby and lounge are first rate. The restaurant is 4-star and worth the price. The rooms are the one shortfall. The are old, small, and in need of updating. The 60s style wallpaper is worn and peeling in most rooms. The rooms are dingy and require the use of 4 lamps to adequately light the place and all contain 2 incandescent bulbs and not CFLs.

24/10/13 | Link | Rating: 4.0
31. Stan G.
I was here for a Sci-Fi convention so I really didn't get to interact with the hotel too much so I can't really give a solid review but from the few times I did interact with the staff, I was treated very nicely and they were very helpful with answering my questions and getting a solution to the questions I had.

The hotel was very nice and clean, and the outside of it was very well up kept and was very pleasant on the eyes.  you are very close to the airport but apparently the sound isn't heard inside, at least I didn't hear the few planes I saw on their take offs from the lobby windows.

17/06/12 | Link | Rating: 4.0
32. David I.
Nice staff.  HORRENDOUS motif.  The 1970's look really looks terrible.  The hotel is starting it's slide downhill.  When the guests look like they belong at a Motel 6, it's time to change hotels.

26/07/11 | Link | Rating: 3.0
33. Steve B.
The staff at this hotel are very rude, unprofessional and do not appreciate their guests at all. They also charge for parking, never had to pay for parking at a non-downtown hotel in my life. Avoid this hotel if possible.

13/08/13 | Link | Rating: 1.0
34. Chelsea M.
Check out the Lobby bar/ lounge/ restaurant!
Well decorated and comfy- lots of different types of chairs and areas to sit and entertain in. Didn't feel like a hotel lobby.

I live in st louis and love visiting this place to a surprise friends for dinner in their restaurant out for a drink at the bar.
Friendly staff, too!

17/12/12 | Link | Rating: 4.0
35. Paul K.
Good option if you want to stay close to STL airport. The shuttle service is relatively convenient and they will take you to the nearby rental car outlets instead if you want. The rooms are nice and pretty soundproof, so you can't hear the planes taking off.

Not a leisure destination, but when on business, why not.......

14/11/11 | Link | Rating: 4.0
36. Emily L.
Update- The front desk gave me the vouchers to the restaurant because the concierge lounge was closed for the holidays.  However, they did say that the lounge would still be open, just not serving food.  I was disappointed that it was not open and the front desk was absolutely clueless.  Plus, my bed had blood stains on the mattress pad under the sheets and the only cup in the room was on the luggage rack.  This hotel also never values its platinum elite members as I have never been upgraded or even on the concierge level (except maybe once) out of the 11 nights that I have stayed there within the past 5 months.  Plus, this hotel is extremely inconsistent with amenities and I usually have to call to have them open the self parking gate.  It doesn't make sense that the parking pass given to me always somehow still asks for payment when the fee is already included on the room charge.  Furthermore, I had my company hold a meeting there as well.  We are all loyal to the Marriott rewards program but are disappointed in the options available.  The airport Marriott is just so rundown and outdated that I'd pick this hotel over that one (after about 4 nights there the past year).  I personally had the worst experience at the downtown renaissance (1 night) and will not be staying there again either.  The Marriott west was more to standard based off of 1 night but they aren't in a central location for me.  So, after 16 nights at Marriott properties in St. Louis, I will be taking my business elsewhere due to the horrible customer service, inconsistency of standards, and a nonexistent appreciation for loyalty.  This is 4 nights next week alone.  And by the way, the restaurant is really really slow!

The best part of this hotel was that the restaurant staff is super friendly and this one gentleman, Bill or Josh was super pleasant.

06/01/13 | Link | Rating: 1.0
37. Blue Duck Y.
Stranded due to storm, booked on smart phone at bookings.com while in airport and in the room within 20 minutes. Only complaint is that room never really warmed up to over 70 degrees but temperature outside was -4 and front office agent that checked me in did not explain any amenities and did not direct me to the elevator which is a minimum expectation in a full service hotel. Bar food service and quality adequate, prices reasonable for this quality of hotel. In room dining same. Airport shuttle runs every 15 to 20 minutes and lucky me it was at the door when I came down at 430 in the morning!

07/01/14 | Link | Rating: 4.0
38. Sylwia D.
It was my first visit to St. Louis, and I had never stayed at a Renaissance hotel before but have stayed at numerous hotels throughout my lifetime. My expectations coming in were not high, but my experience here exceeded any benchmark I could have made. My room was beyond crisp and fresh everyday, the staff went above and beyond to make sure I was comfortable and happy, and the decor of the lounge is modern (almost too stiff, however). The gym was a bit small, but it never got crowded at any time of day so I think they did a good job at gauging the expected capacities during peak workout hours (early morning, after-dinner time). I'm currently staying at a Renaissance hotel in a different location and the experience isn't as pleasant as it was in St. Louis. I would reccommend staying here for corporate events with co-workers, but you may need to venture out 25-30 minutes to find restaurants and lounges.

25/07/14 | Link | Rating: 4.0
39. Marc M.
This is a classy hotel with clean rooms and a competent staff. My wife and I always show up with high expectations and have them exceeded at every turn. From the front desk to the concierge, everyone seems eager to make your stay memorable and special. The bar/restaurant area has been recently renovated and gets an A+ for both libations and nosh.

Great management must be the key, we'll be back!

10/08/13 | Link | Rating: 5.0
40. T. M.
Excellent service from curb to room!! Airport shuttle every 15 min!! Nice bar and concierge lounge.

16/03/14 | Link | Rating: 4.0
41. Stephen M.
Despite my previous comments my faith in Marriott as being a top rated hotel has been restored. My comments were read and a personal message from the general manager of the hotel said he would do everything he could to correct the problems. He actually appreciated the feedback. So I am happy to report the staff and the general manager stepped up and did everything he could to make me want to come back.  So I will come back.

08/10/14 | Link | Rating: 5.0
42. Brittany C.
I stayed at the Renaissance St. Louis Airport Hotel for a work conference. The staff was very friendly and accommodating especially the banquet staff. they made sure that all my meals were in fact gluten free. If I was rating the staff I would give them four stars.  

The Lobby had been recently renovated and was great for enjoying drinks with colleagues  The rooms and especially the bathrooms seemed really outdated and not well kept. My room in particular had huge black streaks on the  walls and wall paper that was peeling off the wall.

If I go back to St. Louis I think I will try a hilton or Hyatt instead.

24/05/13 | Link | Rating: 2.0
43. Lindsey O.
Here are the criteria I judge a hotel on:
Cleanliness - Its spotless.
Food Option - If you get stuck in STL due to the weather, the food is tasty bar food with healthy options.
Room - more than adequate for someone traveling on business
Location - Its not in the downtown, but with the crime rate in STL, why would you want to be downtown?
The lobby has just been fully redesigned and its very poshe.

30/08/13 | Link | Rating: 4.0
44. Laura G.
Classic Renaissance. Nice remodel, rooms are great, and it has become our go to spot for business travel. Our rate always includes wireless and breakfast, I don't like the $10 a day parking/$12 valet.

Love the restaurant, because they have reasonably priced, great dinners, but they do have leisurely service.

08/09/13 | Link | Rating: 4.0
45. Anthony N.
***This Renaissance is a decent, Marriott-esque hotel; the room rate is not that bad though you do get hit with extra costs like Internet and parking***

The exterior design of this hotel feels like a building out of the 70s, but the inside of the hotel is mostly nice and relatively contemporary.  It feels very much like a Marriott though you get a little more modern design in the lobby, hallways and even the rooms.

The rooms were nice.  The bed was comfortable and the shower was good (comfortable room temperature too).  The bathroom was a little small.  Unlike Courtyard Marriotts, you don't get complimentary Internet here, but the fitness center was a nice size and it was 24 hours.

For Marriott Gold Elite members, they do have a Concierge Lounge and it was pretty decent and comfortable.  There was a big screen TV and some couches and such.  At night, they offered complimentary items including salty (maybe too salty) snacks like chips, mixed nuts and Chex Mix, cheese, fruit, crudites, chicken wings, and a few sweets (cookies and brownies).  For drinks, complimentary soft drinks and bottled water were available.  There was also an honor bar.

The Concierge Lounge also offers a complimentary breakfast, but you do have to get there early before it all gets picked over.  For hot stuff, they had scrambled eggs and oatmeal (I think).  There were other items like cereal, granola, yogurt, bagels, and a wide range of pastries including cinnamon rolls, danishes, and several flavors of muffins (the muffins were pretty decent for a continental breakfast buffet).  Complimentary juices, milk and bottled water were available.

Like most Marriott hotels, service was friendly and good here.

Room rates are reasonable (even during the week).  You do get hit with some extra costs like Internet and parking fees, which I believe is $10-$12 per day (for self parking).

The location is okay.  It is not that far from Downtown St. Louis though I'm not sure what the traffic is like during rush hour.

This Renaissance is a decent hotel and provides an experience similar to a Marriott.  Like several Marriotts, you do get hit with some extra costs like Internet and parking that you can avoid if you were staying at a Courtyard Marriott.  Still, the rates are reasonable enough where this is an okay (and not too expensive) Marriott brand hotel for the area.

As mentioned, self parking is available and is right next to the hotel.  Parking is $10-$12/day and it is very easy finding an open space.  Valet parking (which has a fee as well) is also available.

16/10/12 | Link | Rating: 3.0
46. Dr.Joe F.
Stayed here the last weekend in May, 2014 to attend a Koren Specific Technique Chiropractic Seminar (KST).  
    I flew in on American Airlines from DFW and within 15 minutes of landing I caught the shuttle to the hotel.  It was a brief ride; the driver was very nice.
    Checked right in that Friday early afternoon at the counter with the help of a very friendly young lady.  All the employees were friendly and it seemed like they truly enjoyed being there.  
    Got to my room up on the third floor which was very clean in every aspect and spacious.  
    Went down for a late lunch. Had their gourmet burger which was excellent!  
    That evening the seminar began in one of their conference rooms that was to hold 60 of us for the weekend.
    Everything about the large conference center is designed for the attendees to have a great experience of which I did.  
    The room's bed was perfect for me.  The hallway's were quiet as was the room as I could not hear anything going on from inside the room.  The thermostat made some annoying clicking noises, but I was able to take care of it.  I watched a bit of a movie on the rather large monitor which was fun.
    Saturday mornings breakfast was a buffet which was excellent! I am totally impressed with their kitchen and with their waitresses and waiters.
    The Saturday seminar went from 8am until 7pm.  
    At 8pm I got to attend the seminar's VIP supper.  There were 16 of us and we ordered off the menu in the restaurant.  I had a steak that was absolutely wonderful!  I didn't need a knife as I used the fork to cut through the exquisite piece of very well prepared meat on a bed of mashed potatoes and asparagus.  For dessert I indulged in their Mississippi Mud Pie which was very rich and very tasty!  
    Sunday's breakfast was the same as before...very, very good!
    The seminar ended just before noon Sunday morning.  I quickly caught the shuttle and minutes later I'm at the airport waiting for my flight back home.
    I totally enjoyed my stay at the Renaissance and in their conference room.  I highly recommend it.  I look forward to staying there next year at the KST seminar!

06/06/14 | Link | Rating: 4.0
47. E Spencer A.
This hotel looks great on brochures but when you arrive on campus, you quickly realize that it is a tired old building that has gone through some cosmetic surgery.  Up close, save for the lobby, It looks and feels like a 1980's Las Vegas casino.

Before you even set foot in the lobby you have to navigate a very irksome parking lot consisting of entry and exit ways blocked by metal bollards which are apparently a part of a defunct paid parking system.  Guests constantly have to navigate around ridiculously placed grass islands and other barriers just to get in and out of the place.  Immediately outside the front doors is a huge circular landscaping structure with a rusted sculpture in the center.  It is absolutely pointless.   I guess I shouldn't complain too much about these things, given that parking is free.

As previously mentioned, the lobby looks great.  The décor is all swanky modern.  And in true Marriot brand style, you are hit with aromatherapy immediately upon entering.   Adjacent to the check-in desk is a half-moon bar and lounge area, which always seems to be buzzing.  There is a restaurant next to the lounge but I have not eaten there.

The rest of the building is not quite as impressive.  You won't be hit with extremely obvious neglect.  Rather it's a series of smaller things, like quirky elevators and old furniture.  You just get a sense that the building is well past its lifespan.  Old football stadiums get torn down and a new one gets built in its place.  But apparently the hotel industry doesn't work like that.  

The good news is that the staffs are all as professional as you would expect with the Marriott brand.  Prices are very reasonable and, as previously mentioned, parking is free.  But one thing really stood out for me: this hotel is directly across the street from the St. Louis international airport and almost directly under one of the runways.  Interstate 70 is also directly adjacent to the building.  I've stayed here numerous times and if you hadn't seen it driving to the hotel, you would never know you are right next to an international airport and a major highway.  They must be using extra paned windows because it is absolutely silent in this place.

This is not a memorable hotel to stay in.  But all in all, for what St. Louis has to offer (especially in the North-West suburbs) you won't find much better for the money.  You just have to be able to tolerate a sense of oldness.

08/12/13 | Link | Rating: 3.0
48. Anna L.
Do not stay here!!! This place is the worst hotel I've ever stayed in.  I'm a frequent traveller and come to st Louis regularly I've tried to give this place a chance but time after time something goes wrong.  First the hot water didn't work.  Then their elevators broke down.  They have been in a 6 month renovation on elevators and they say it'll be another  9 or 10 months.  So just say a little prayer before your go get on it that it doesn't breakdown on you. The latest gem is that there is a piercing noise coming from the air unit that they can't seem to fix.  I got NO sleep and had to call twice in middle of night to make noise go away and the guy still couldn't fix that.  On top of that I had to ask for some compensation for my inconvienance and they didn't even offer it on their own had to discuss with manager! Really? I'm mean common sense tells you if your guest in a hotel is up all night because your hotel is a dump you should credit them!
To add to insult this place is very expensive and act as they they are some 4 star place when they are no better than a motel 6.  They charge for Everything and it's not cheap.. Internet parking etc... Do yourself a favor and stay somewhere else in St. Louis not this dump!

21/10/14 | Link | Rating: 1.0
49. Katherine T.
I did not go to the gym! The hotel was not a good idea to walk to! Oops! It had a wierd faux modern vibe. Everything that I needed was there. They didn't have my room ready for me when I arrived but it worked out in the end.

12/07/14 | Link | Rating: 3.0
50. Keith S.
I like this hotel; it is convenient to the airport and is a classy place.  Note that it is also a very busy hotel, hosting literally dozens of events every week and over the weekend.  It's also a very beautiful hotel inside and outside.

Rooms were large, and we got an Elite upgrade to the Club Level.  Beds seemed a little old but were ok.  Restaurant is top notch but at a hotel price.  Bar same story.  WiFi worked great, and the bell stand help is very friendly and helpful.

To get here take I-170 to Natural Bridge and go west, or if coming from the West you can take the Natural Bridge exit off of I-70.

21/05/13 | Link | Rating: 4.0
51. Zane S.
Worst marriott ever, impossible to find. Sleeping in the parking lot of a mcdonalds now, thanks Marriott.

21/07/14 | Link | Rating: 1.0
52. Chris H.
This is a hotel that I really want to like...should be able to like...but it just falls short. It is a very classic art deco Renaissance that was remodeled a little while ago. It still feels fresh and newer...but they just don't get the little things right. The rooms are huge and so are the bathrooms. Now for the little things...they have a great exercise room...but the TV's on the treadmills didn't work. The concierge lounge ran out of food and the attendant's response was "we were really crowded earlier." The water pressure on the shower was so low that I had a hard time getting it to switch from tub to shower. Two of four elevators were out of order...and two of the TV channels would come and go. I spend over 100 nights a year at Marriott properties and was a little surprised by how little this property was on top of things. Great potential...but falls short of what it should be.

30/05/14 | Link | Rating: 3.0
53. Tom D.
I have never been impressed with this property! It looks great from the outside and even strolling through the inside might get your attention, but if you dig any deeper you might not be so impressed.

My room was clean looking, but had a smell that never went away - thank goodness I had some cologne to spray! The amenities in the room are pretty basic and I really hate that mint shampoo and conditioner - don't get that crap in your eyes because it will burn all morning! The bed is typical, but the pillows at this one have never been as comfortable as many of the other Marriott properties.

Service - well - this is where the 2 stars come from. They have never treated me like a guest at this hotel - more like a nuisance. I have never gotten the feeling like they care you are there OR what your status is. There is also a fee for parking and the internet - if you are gold or above the internet is free. However, I couldn't get on line the first night even after spending an hour with the hotel help desk. The second night I tried again - different person and after about 30 minutes I was able to connect.

The fitness center is better then most though - so the 2 star rating is a solid 2 stars and could have gone up to three if I actually would have had time to use the fitness center.

I will be looking for a different Marriott property the next time!

07/03/14 | Link | Rating: 2.0
54. Desiree M.
We used the parking services for this hotel.

Great rates only 3.99 per day plus taxes and fees.  

The shuttle picked us up immediately in our way to airport.  It took a good 20-25 min to catch the shuttle back from the airport.  The only reason for the four stars was because of this and that on our way back the driver hoarded around everyone waiting for a tip.

Would use again.

18/02/14 | Link | Rating: 4.0
55. Tina S.
I had a conference at the Renaissance. They are in the middle of a remodeling project so I am trying not to judge or be too harsh. The parking lot was a mess, HUGE and I mean HUGE pot holes. I was afraid my car was going to be lost in one. Once I got inside, no signs to mark where our conference was being held. I finally found a person that worked at the hotel and she directed me where to go.

We were on the 12th floor, very nice. Room temp was perfect for the morning session. Coffee, fruit, tea and danishes were available all morning. Restrooms were neat and tidy. The afternoon session was on the other side. Lunch was stuffed chicken and mashed potatoes. Chocolate cake was amazing. We had five ladies at our table and four of us asked for coffee.. Here is the fun part. We were told that they would have to bring the coffee up from downstairs. Okay no problem. They brought the coffee up in cups, not a carafe cups...... We were speechless........

The afternoon session was a little cold.

So I think that I am being fair on my review. It was good and bad.

16/05/14 | Link | Rating: 3.0
56. Hang T.
Nice hotel with great decor throughout except for maybe in the guest rooms.

When I entered the hotel, it was very modern, beautifully decorated, and unique. I didn't have one complaint about how it was designed. It looked like it could be a boutique hotel. When we finally got our key, we found the hotel room to be pretty average. Sure it was clean and had all the basics, but when you enter a lobby like they had, you expect to be wowed by the rooms as well.

The service was not the best I could have gotten. We arrived a little before check in time. It was like maybe 30 minutes. Our room was still not available so we decided to relax and rest in their lounge area by the bar. They said they would give us a call when it was ready. When the time came and still no phone call, we got up and checked. It was ready, only no one decided to call us, and we had told them we would be waiting in the lobby as well. Thanks for wasting out time.

The hotel is located really close to the airport. There wasn't very much else around. The area gets kind of sketchy at night. There is a Hustler store like across the street so you can get a feel of what kind of neighborhood it is located in.

You have to pay for parking and it gets crowded pretty quickly at night and on weekends.

28/11/13 | Link | Rating: 3.0
57. Bennet M.
I've stayed at this hotel before and I think my experience before was way better than this past Sunday. The lobby and outside of this hotel is beautiful. Shows more of a modern decor than before. The staff was friendly besides the shuttle service. The driver wasn't rude but def expressed that he didn't want to be at work that day. Some people are not morning people either so I can undersatnd but we all still have a job to do.

Now the rooms... The room I got this time was on the second floor. I didn't care what view i received so the parking lot was fine. Now the pillows were way too soft, as if I wasn't sleeping on a pillow. They had no feathers in there what so ever. Also, the bathroom was not updated. I'm sorry but changing the sink to a granite countertop does not suffice as an updated bathroom, more like an updated countertop. The water pressure sucked. The whole bathroom can use a little update. It was somewhat dirty. I saw some old staines on towels and a lot of dust underneath the sink. Maybe just a good scrub is what that bano needs.

13/08/14 | Link | Rating: 3.0
58. Monique M.
After my stay and complaining to corporate, the assistant general manager contacted me and apologized for my terrible experience.  He seemed very sincere and I wish the multiple people I complained to while I was there had advised him.  I'm pretty sure he would have moved me to a different room or come up with a solution.

So, if you are having a bad experience ask to speak to Ryan Johnson.  He seemed to really care about customer service and making the hotel a better place (and he is a recent hire, so the conditions I experienced cannot all fall at his feet.)

He also reimbursed me for my ruined sweaters.

So, given Mr. Johnson's sincere efforts, I am increasing my rating.

08/01/15 | Link | Rating: 2.0
59. Izabella J.
Pretty looking place, but service (either at the front desk or at the restaurant) leaves plenty of room for improvement.

They're not timely, lacking manners, lacking attention... Is it a neighborhood Waffle House or a proper hotel?

15/03/15 | Link | Rating: 3.0
60. Kennette P.
Had a full day and a half stay here and there is much to say! First, the staff is wonderful and very accommodating. I was allowed to check in very early without any hassle.

Food, yum. I started my day with the gouda tomato frittata and frites. I loved it! I also loved dinner! I had the arugula pear salad with the request of an addition of salmon and spinach and boy was it delicious! The next morning I was able to request off menu items such as scrambled egg whites and wheat toast with pb. I mention this because again the staff was just so accommodating. I also enjoyed the turkey sandwich and my colleague absolutely loved his pretzel app that he ordered! I recommend dining in the hotel as the food is pretty tasty. Also the lounge area stretches throughout the main lobby and is inviting and comfortable.

The gym was simple. I like. It had the basics and was open at the crack of dawn so that was great. Not overly crowded either around 5pm!  A few things I noticed that the gym also had a nice filtered water cooler, antibacterial wipes, and apples for guest.

Overall I gave the establishment 4 stars as I thought the hotel rooms could be a little more updated. Seeing how 'sassy' the lounge and lobby area was, I suppose I expected the rooms to have the same or close to the same feel. Two areas I unfortunately wasn't able to explore were the pool and libations. However overall a wonderful experience!

16/09/14 | Link | Rating: 4.0