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Renaissance St. Louis Grand Hotel in Saint Louis, MO

Renaissance St. Louis Grand Hotel in Saint Louis, MO

Specialties

Located downtown, this historic Saint Louis hotel is an architectural masterpiece just a short walk to upscale Washington Avenue restaurants, entertainment & nightlife, close to top attractions like America's Convention Center and Gateway Arch. As the premier St. Louis luxury hotel, the Renaissance St. Louis Grand Hotel blends lavish amenities with classic 20th Century American style. The downtown St. Louis hotel exceeds expectations in every detail from the opulent lobby to the elegant Crystal Ballroom, complete with panoramic views of the city. Serving as a modern convention property, this sophisticated hotel in St. Louis, MO also offers spacious event space, perfect for hosting sensational corporate events and social gatherings. Lavish amenities, personal service & three distinct restaurants make this hotel the perfect stage for everything from weddings and business meetings, to romantic weekend getaways. Discover a classic city favorite at Renaissance's historic hotel in St. Louis.

History

Established in 2003.

Originally opened in 1917 as the Statler Hotel, the hotel was renovated and reopened in 2003. The hotel combines the best of what was old and what is new. Featuring 917 spectacular guest rooms, the hotel is located in downtown on Washington Avenue, near many of the city's newest restaurants, nightlife and entertainment venues. Live Life to Discover at the Renaissance St. Louis Grand Hotel.

 

Company Info:

Rating: 3.05

Address: 800 Washington Avenue, Saint Louis, MO, 63101
  • Mon: Open 24 hours
  • Tue: Open 24 hours
  • Wed: Open 24 hours
  • Thu: Open 24 hours
  • Fri: Open 24 hours
  • Sat: Open 24 hours
  • Sun: Open 24 hours

Hotels in Saint Louis, MO

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Comments (119):

1. Emily M.
Very friendly & knowledgeable staff. Pretty, clean room. A bed that makes the one I own, well, unacceptable. One of the many reasons I didn't want to leave St. Louis.

16/06/07 | Link | Rating: 5.0
2. Timothy H.
the staff and atmosphere was off the hook. the only single problem we experienced was one waiter at the restaurant in the hotel brought us burnt food and didn't inform me properly of exactly what i was eating so i ended up eating anchovy paste in the sauce he brought with the bread and i had searing gas pains all night (though, i didn't know why until the next time we went there to get a salad and the waitresses explained the things we were eating properly).

i had informed him i was a vegetarian, when i asked what it was and told him i didn't eat ANY meat or fish and ill make him pay dammat!!

IF YOU'RE READING THIS, SNOOTY WAITER-GUY, DON'T THINK YOU WONT PAY!

28/04/08 | Link | Rating: 4.0
3. Richard S.
This hotel is about a 20 to 30 minute cab ride from the airport. There is a train which apparently is fairly convenient so you can save yourself about $40/$45 in cab fares. The train is about $3.50 from what I'm told.
This is a fine hotel, albeit a bit impersonal. The place is big, like Las Vegas hotel big, and can be a little confusing as a result. There are two towers which means that if someone says meet on the 21st floor you have to be specific as to which 21st floor you mean. The main lobby area is HUGE with an atrium. There is also a private restaurant which is incredible. They restored all the detail and moldings and it looks like something from the 40s. It's really cool, you should make it a point to check out.
The hotel is clean and modern and the conference rooms are large and the staff is friendly and efficient. The conference rooms run on the freezing side but if you ask to have the heat turned up it warms up quickly. The food is hit or miss, I had a dinner that was not very appealing and a lunch that was delicious. The bar is spacious and the service is fast and efficient.
The fitness center is a good size. There are several treadmills and bikes. They also have free weights and a pool. The pool is tiny.
The rooms are a good size. The bathrooms are roomy. The thermostats are a bit tricky meaning you have to turn the temperature way up to warm up the room. The rooms are clean but the furniture, at least in my room, could have been updated. The desk had a significant amount of water damage.
The Wi-Fi connection speedy and you can also connect via a wire. The access is about $13 as I recall.

07/12/08 | Link | Rating: 3.0
4. Alexis P.
Unacceptable service.  My company gave this hotel a ton of business  (read: sold out) with our convention across the street.  The night before check out, they locked me out of my room because the form of payment wasn't updated for incidentals.  I had been in another guests room, and did not have my wallet or ID on me, and they insisted that I needed to be escorted by security to my room?   I had been there for a week, guaranteed on our company account.  If this is how the Ren Grand treats the business that it works with, it is absolutely shameful.  I offered to give them my card number, and they continued to tell me to wait for security.  No clue how long that took, I left after waiting 25 minutes.  Absurd.  Totally unprofessional and unreasonable.  The worst.

06/04/11 | Link | Rating: 1.0
5. Van K.
We were in town around Thanksgiving, so got a good deal. The hotel itself is great - grand architecture, very friendly staff, nice luxurious rooms, awesome beds, and clean. The Starbucks within the hotel didn't hurt at all!

Only nits: no free WiFi? Not even LANs?

01/02/09 | Link | Rating: 3.0
6. Ryan B.
This place sucks...more elaboration to come.

07/04/09 | Link | Rating: 1.0
7. Casia J.
Check-in was easy and friendly. Everything else was marginal. This might be 4 stars if it were a La Quinta, but for the price and expensive parking, they need to improve.

Valet attendents are rude and very pushy for tips. Lurking over your shoulder more than anywhere I've seen. I almost hollered, "YES, I am going to give you something but back off while I collect my Sonic cups and gum wrappers to toss out from my road trip!"

The rooms are cozy, not very large but I prefer that. If you get a room that doesn't face the street, as I've gotten both times I've stayed here, it makes for a very dark and dreary room. The room gets no sunlight, but there's some sort of outside lighting at night, so it's the same level of brightness day and night. You don't know if it's 3 a.m. or 3 p.m. It's like being in Alaska.

Hotel bar is just plain weird. Not "classy" enough for those who wanna sip a Manhattan and relax (there were a handful of drunks) and not at all lively for those who wanna tie one on.

Bed was comfy, bathroom was spacious enough although the hairdryer didn't work properly and the floors/walls were scuffed up.

Boy oh boy, downtown STL sure is dismal. We were desperate to find somewhere to eat. Everything was closed on a Saturday night! We ended up going to back to the hotel restaurant. 7:30 p.m. and there was only one other table! It was therefore uncomfortable, pricey, and a bit institutional in food quality and decor.

Again, nothing major at $69/night, but for $150 and $23 to park, c'mon! I'll never go back. The nearby Westin is much, much better.

24/10/07 | Link | Rating: 2.0
8. Devina S.
Nice hotel. Location is great. Walking distance to both the ball park and other attractions. The room was nice. Comfy beds.

16/06/10 | Link | Rating: 4.0
9. J C.
There is no place to eat at night within walking distance.  They charge you 15$ to hook-up to the internet / per day.  This isnt 1910, internet is now free.  3 days = 49.99 which is their ENTIRE internet bill.  Would not stay here again due to no place to eat / internet.

08/03/12 | Link | Rating: 1.0
10. DC C.
Was here for a company conference, excellent location right across the street from the America's Center Convention Center. It's your typical Marriott type hotel, nothing special as far as I could tell. Actually was a bit disappointed, was expecting more Renaissance to offer more for the price, no idea how it got a 4-star rating. Workout room on the 3rd floor was decent, there's a lounge, restaurant/bar and Starbucks in the lobby, but no concierge lounge. A worthwhile place to stay if you could get a price.

04/08/10 | Link | Rating: 3.0
11. sumi c.
3.5.    Rooms were decent size, with a desk and reading chair, the bathroom was well light, with bath toiletries by "lather'.  The TV armoire was positioned weird - you coudn't swirl the tv around to watch from the bed.

But their food could have been better.  We had meetings all day, so it was 'buffet' style breakfast, lunch and dinner...  It was a hit or miss...

22/10/07 | Link | Rating: 3.0
12. Jo P.
I was disappointed in my stay at the Renaissance.  My expectations for a 4 star were definitely not met.  The air conditioner was so loud that it was impossible to sleep.  The maintenance worker that came to our room said that noise we were dealing with was standard for the hotel.  The bathrooms were beautifully re-done but there is no counter space and the shower curtains are so short that the water does not stay in the shower.  When I am expecting a nice stay in a 4 star, I expect better than this.  (This was a Priceline bid but it was a busy weekend in St. Louis and our room was still $170 on Priceline.)

15/09/10 | Link | Rating: 2.0
13. Stephanie I.
I haven't actually stayed here, but I was here last night for an event, and I think this place pretty nice! It's well decorated and spacious and the only drawback I could think of was the parking. There's a garage, but the spots are really tiny and cramped, but what can you expect in Downtown? Overall, great hotel based on its conference rooms and meeting areas.

09/04/10 | Link | Rating: 4.0
14. Leah H.
We chose the Renaissance as the hotel for guests of our 6/3/11 wedding. Generally our guests had a comfortable stay and no issues with the staff of the hotel. We did have problems with our guests not getting their gift bags or getting gift bags from other weddings. Also, our guests were not able to find the shuttle we'd hired to take them to the wedding, due to the Renaissance not allowing shuttles to park at the entrance of the hotel and no one making me aware of this prior to the wedding.

06/06/11 | Link | Rating: 3.0
15. Ann C.
Renaissance Grand is in a great location.  Near safe parking and the best places to hang out downtown.  There is a pretty decent hotel bar that lets you get loud and obnoxious but they are WAY overpriced.  $5.42 for a Bud Light!  wow!

01/03/11 | Link | Rating: 4.0
16. Catrina L.
Mu husband and I stayed two weeks ago and the location is great. The moment you walk in you just feel how NICE the place is. It's gorgeous but we got to our room and found it to just be okay. Clean, comfy but really nothing exceptional and for what they charge they could do a little more. Big downside is they charge for internet $15. We passed on that. There saving grace was the delicious breakfast buffett excellent coffee. When I am in St. Louis I prefer the Moonrise but would consider staying here again for the excellent location.

23/06/11 | Link | Rating: 3.0
17. Sherah B.
This hotel is really nice and very centrally located downtown. Four of us stayed there last weekend (Cubs/Cards weekend) and it was packed. I've never seen STL so busy. The hotel was very clean and the bathrooms were huge. Beds were comfy and the a/c was nice and cool...aahh..considering it was over 100 degrees when we were there. I'd definitely stay here again in the future.

16/08/10 | Link | Rating: 5.0
18. Patrick J.
Crowded Starbucks. I'm number 10 in line. This is a first.

12/08/11 | Link | Rating: 5.0
19. Sarah S.
I would give this hotel 4 stars for cleanliness and good service. All staff members I interacted with were friendly and helpful. In-room dining was very good which came in about 25 mins. Ordered chicken strips w/fries, petite Caesar salad and fruit berry plate. Fries were very flavorful, BBQ sauce was not good, but fruit plate was amazing. Work-out gym is clean and decent size. Also starbucks in located in the hotel, big plus!! I would definitely stay here again and recommend it to others who are in town.

26/06/11 | Link | Rating: 4.0
20. Tom K.
I'd stay here again in a minute. I can't imagine there are many hotels better than this in the StL.

Hotel service wasn't anything special or different than what you get anywhere else. Staff doesn't go out of their way like some other chains, but they seemed proficient.

Only real hiccup was when we got in the elevator, you had to swip room key right away or elevator went dark. WTF. How is that safe? I had to use my cell phone to see where the buttons were because it was pitch black. Staff at the desk didn't see this situation as a problem. Whatever.

Rooms are very nice and you feel pampered staying in them. Had a very nice view of StL buildings at night-- almost captivating view of city around you.

Location is right in the center of the convention district with great access to rail and buses. Lacks a sense of being in a true neighborhood, but that's to be expected at any convention hotel.

Renaissance Grand is a very nice property, if not a bit anonymous in design and location, but definitely one of the nicer properties in the entire state of MO.

10/05/09 | Link | Rating: 4.0
21. Savanna R.
Our stay seemed to be okay at first. We got there, smooth check in, great customer service and close safe parking that wasn't an arm and leg. Everything was going great until I woke up at 5:30am with a drunk stranger laying across my bed. It was 3 of us and no one heard him enter. It scared the living life out of us and we ran downstairs attempting to explain it to the front desk. The manager on duty was somewhat rude and didn't believe that there was a complete stranger in our hotel room. He continued to insist that we let him in which is not true at all. Hotel security were called and the man was escorted out of our room. The manager disappeared as soon as security came and didn't follow up with us or change our hotel room. The security guard told us that our door was broken and wasn't locking while shut... After all the ruckus we attempted to fall back to sleep this time making sure to put the latch on the door for some added security. The manager then calls and says sorry and tells us that this issue typically doesn't happen. He them offers to comp us free nights stay and parking for one night and provided us with free parking. We are grateful for being alive because who knows what could have happened if someone else had stumbled upon our hotel door. The hotel didn't seem to really care about the fact that we were scared since they did not change our hotel room. When asked about making a complaint and calling corporate they would not disclose that information. I will never stay at this hotel again... especially since they are unsure about if their hotel doors are secure or not. Be careful...

17/04/13 | Link | Rating: 1.0
22. E T.
Hotel staff - including the self parking guys - were friendly and helpful.  There were smiles on their faces constantly...there were several events at the hotel when we were there so there was a ton of traffic around the front desk.  Purchased tickets online, they offer discounts for gov't employees so we definitely took advantage of that.  We self parked, $14 unlimited entrance/exit for the day.  The parking garage is across the street from the hotel, you aren't crossing a major street so it isn't too bad carrying your bags to the hotel.  Our room was a little small, but not complaining.  I requested a higher floor so we had a nicer view of the city - they accommodated that request!  The bathroom set up was a little weird, the toilet is set up in a little alcove in the bathroom...right behind the door.  The Marriott is pretty good about accommodating your requests when you save them to your account.  Overall I thought it was a pretty standard and pleasant stay.  We didn't take advantage of any of the restaurants/bar/lounge so I don't have anything to say about that.

15/10/12 | Link | Rating: 3.0
23. El Jopo H.
This place is terrible. For the price I would not expect holes in the towels. It is beautiful though. The staff is always rude, not helpful at all. furniture in the room is old, worn and outdated. This is my 2nd time here and I regret it. I only come here because I have to for work, not at all by choice. My last visit hotel staff stole $400 out of my room and security and the hotel pretty much told me to pound sand. No security cameras in the hall ways so I was screwed. I hate this place and for the price in this city with a horrible economy it is over priced.

16/04/11 | Link | Rating: 1.0
24. Kandace K.
This hotel is a solid 3.5 stars, not 4.

It's your average hotel and conference center. The meeting facilities are nice and the staff is friendly and helpful. My room was very clean and the bed was surprisingly comfy. There is a starbucks in the hotel which is pretty convenient. Also, it's in the Marriott chain so you can get Marriott points for your stay (and for room service which I thought was interesting). Even though the property is very clean it could use some minor upgrades.

I ordered room service both nights and the food was ok, nothing great. During the conference the food was also pretty mediocre.

The location is barren. I went out to brekafast one morning and saw nothing but empty buildings, 2 city workers and a handful of bums.

I'd only recommend staying here if its the exact location that you need and the price meets your budget.

06/02/10 | Link | Rating: 4.0
25. Bill B.
Chaotic registration staff didn't follow through on their promise to call us as soon as our room was ready, leaving us cooling our heels in the lobby for nearly 2 hours. Fortunately, the concierge staff were friendly. When we got to it, however, the room was nice, with high ceilings, incl bathroom and showerhead - especially tall guests would be pleased. Decent fitness room but only fair pool and mediocre hot tub, which was disappointing  The event staff at American Place (one of the onsite restaurants) was outstanding for the wedding I was attending there.

06/08/09 | Link | Rating: 3.0
26. Samantha L.
I stayed at the Renaissance Grand hotel as part of a wedding group on July 6th, 2013.  I checked into room 1428 around 4pm on Saturday night and quickly got dressed for the wedding.  I was out of the hotel room until midnight attending the party.  I was not outside and therefore could not have been bitten while out that evening.  I woke up on Sunday morning around 530 am with my right arm feeling like it was on fire.  I turned on a light and looked and there were three huge welts on my wrist and forearm.  One of the welts had three small bites in a row and the others had single bites.  I also had one additional bite on my other arm.  I sleep with my arms under my pillow towards the top of the bed.  Immediately and disgusted, I packed my bags and went downstairs to complain.  The lady at reception looked at my arm and called her boss.  I could hear their conversation and the receptionist told her boss that it looked like bed bugs to her.  I fully intended to keep this experience quiet between the hotel and myself, but the way it was handled has caused me to share my story.  I was brought to a quiet corner of the lobby and spoke with a security guard who took down my information.  He agreed that it looked bad and advised me to seek medical attention if I needed.  I explained that I understood that sometimes there are bed bugs in hotels but that I did not feel I should have to pay for my night staying in the hotel, considering the experience I was enduring.  My arm continued to swell all day on Sunday and when I woke up on Monday morning there was a clear red line running up my arm along my vein.  I was forced to postpone my road trip and go to an emergency room to be treated.  The doctors in the ER confirmed the bites and told me that I had a "strep" infection from the bugs that bite me.  As a result, I have to be on a strong antibiotic.  I calmly spoke with Marriott claims about my experience and they promised me it would be looked into by a "third" party.  Marriott claims called me back a week later to inform me that they did not find bugs and therefore was nothing they could/would do for me.  I find this service to be deplorable.  A hotel must be responsible for what occurs in their hotel rooms and Marriott has completely shirked responsibility in the face of medical proof.  DO NOT STAY HERE.

16/07/13 | Link | Rating: 1.0
27. J J.
I have no idea why there are so many positive reviews. I was in town for a conference and the best thing about the hotel was the proximity to the conference center. The lobby was nice and new. There was someone staffed at a table to recommend restaurants and hand out maps which was also a perk.

Here is the list of things that were not nice.

1. They charge you 15$ to hook-up to the internet / per day. The only free wifi is in the lobby. So, in order for me to check my email and prepare for my presentation, I had to go down to the lobby and fight for space with the other three hundred people staying there.

2. The rooms were small. There were four of us staying in a room with two double beds. I spent all of the time sleeping on the floor because one person got stomach flu and there was no way I wanted to sleep with her. They wouldn't give us a cot because of a fire hazard.

3. The cost! $180 a night for less than stellar rooms

4. Very limited cable stations

5. The restaurant only served breakfast and this food was really expensive. $7 for one egg.

6. They have a pool and a hot tub and both are about the same size. Seriously, the pool is about 12 yards long and 4 feet deep the entire way. I swam laps in it and was able to do about 6 strokes total before having to turn around again. The week I was there, the pool was locked most of the time. I had to track down someone to unlock it for me.

The hot tub was nice.

25/03/12 | Link | Rating: 2.0
28. Krystal L.
My husband and I came here for a staycation. I love old hotels, so it was right up my alley. Great view, gorgeous room, complementary wifi and valet (husband is diamond status), good location, will be back.

10/01/12 | Link | Rating: 5.0
29. D M.
The hotel is nice, and the staff is helpful. We asked for a recommendation for a place to watch the game and they pointed us in the right direction. I also asked for maps of the area for jogging and they gave me a map with two routes, and even told me the approximate mileage of each.

The room was clean and pretty modern looking. It is a bit small, but well within the acceptable range. I'm not sure of the regular rate, but at the government rate (~$160) for a conference it was a pretty good value given the location.

04/06/12 | Link | Rating: 4.0
30. Pat D.
Room was small but admittedly comfortable. Staff at registration desk were very friendly. Breakfast buffet is overpriced for what you get, but the food was OK.  Drinks are WAY overpriced. For two scotches and two cognacs - $70.00. But the worst part was the valet parking. Couple we went with used valet parking. It took over an hour to get their car at checkout. Which, was better than another couple we were right next to that waited about 1 1/2 hours to get theirs, and never did. After being repeatedly told it was "on its way" the husband himself went to the garage to find it.  Turns out it was gone. Completely disappeared with no explanation - probably stolen. From what we could see, the parking staff's attitude was, "Oh well."

22/07/12 | Link | Rating: 1.0
31. David M.
The hotel screwed up our reservation that was placed months in advance. Not a complete big deal but still was not a good start. They put across the street in the Towers. The room was small and we had requested a 2 queens and were given a Queen and a Pull out bed. Lame.

Maid service is kinda rude and they talk on their cell phones super loud while they clean other rooms. The Room Service is pretty slow when I ordered but it was late and I am sure they were behind. The Elevators are super sketchy in this tower also.

So here is what saved the place... The Bar in this lobby rocks. The staff is super nice... especially Jen and Jiska. They were awesome! The gentleman at the front desk at the Tower was great also... super friendly and helpful.

The Capri restaurant in the main building across the street had a very good Breakfast buffet. I was a big fan of the biscuits & gravy as well as the crepes.

It was tough rating this but since most of the staff was very nice and helpful I bumped it up a star. I wasn't that impressed with this hotel considering I have stayed at other locations by this chain and the others were great.

16/03/11 | Link | Rating: 3.0
32. Arlene P.
For the price I got on Priceline, this hotel was PHENOMENAL!  I was planning to stay at a friend's mom's house, but it was too packed!  So I got a hotel room and it was great! $70 a night on Memorial Day weekend!  The only thing that keeps this from 5 stars is the rooms seemed a little small for what the normal rate would be... I think the rate is near to $300+ normally.

04/06/10 | Link | Rating: 4.0
33. Bill S.
Nice hotel. Get a room in the main (Grand Tower). Work out at nearby Fitness Factory. Skip Starbucks and get your coffee drinks and other items at the Culinaria a few blocks away. Take the METROLINK to the airport from 8th and Pine for $2.25. Restaurants on Washington Avenue are all good. Don't miss the City Museum and of course the Arch. Great for a conference.

16/11/11 | Link | Rating: 4.0
34. Mari M.
Very cute hotel. It's one of the Marriott chains.
Huge entrance lobby with comfy sofas all around.
There's a restaurant, starbucks and a very cute bar inside the hotel.

There's interesting infused water before you go to the check in area like kumquat or lemon grass.

It's really nice that the gym is 24 hours. Gym is nice size with 9 tread mills and some weight machines as well as free weights and an area to strech and big exercise balls. The pool's not that big but I think you can do some laps in them.

I think all hotels should have free wifi. But this one doesn't. It's free though in the mezzaine and the lobby area.

There's live music playing on Friday and Saturday at the bar which you can hear all over the lobby and mezzanine area. It was  80's and 90's music when I was there.

The room's comfortable with nice size bathroom and lots of big mirrors.
Decor seemed a little like Laura Ashley a little like some classic old house.

It's across from the convention center. Very close to cute downtown restaurants and it's so great it's close to Culinaria supermarket. ( yelp.com/biz/culinaria--… )

Also if your in St. Louis please do not forget to visit the City Museum!!
Amazing!! ( yelp.com/biz/city-museum… )

05/02/11 | Link | Rating: 4.0
35. gabriel m.
Downtown St. Louis tends to be dead at night which sucks when you are pretty much due to work here mon-thurs. for the foreseeable future.

However, the Renaissance is on Washington close to the Dome where the Rams play.  This part of downtown tends to have a shred of life after hours and you don't have to drive for it.  This is definitely a plus.

The hotel is kept up nicely as one would expect and the rooms are well appointed.  Giving one a feel of old world luxury with the pedestal sinks in the bathrooms.  The service overall is very good.

My only complaints are the odd self-parking arrangement which adds minutes to my commute.  The rate could be a bit lower.  I would rather stay here but the Marriott Union Station and Sheraton downtown are cheaper. And finally, the lack of Wi-Fi in the rooms.  for the higher rate, at least give me Wi-Fi.

I'll definitely be back but not as often as I would like.

07/07/11 | Link | Rating: 3.0
36. Lindsey G.
This hotel is embarrassing. I feel like I don't even want to waste my own time on writing this review, but I know I have to - for the better Yelp community. I attended a conference here so I'll review both the hotel and conference space. The only reason it is getting 2 stars is because the hotel itself is clean overall.

Rooms: No consistency to the rooms. Some rooms were huge, others totally cramped. Also, all of the plugs were upside down. Just strange. The beds were also small and super uncomfortable. And no wi-fi.

Restaurant & Bar: Great that there is a Starbucks inside the hotel and they actually move very quickly. The restaurant was ok, no major complaints. Their breakfast bar had a ton of great options and service was nice. The upstairs bar, ugh - was pathetic. I had one nice waitress the entire week stay there. Honestly, yes, I understand it was busy but you work at a conference hotel, what do you expect is going to happen. And isn't that a good thing because then you're busy? Ugh, who knows.

Conference space: Overall a nice space except for there wasn't any free wi-fi anywhere. The temperature was nice whereas you usually need to bring a parka to sit in on those meetings, I was fine with a cardigan. Here is where they just...plummeted. Our closing banquet, where we honor pillars in the field, was scheduled right next to a college dance. That means that they were BLARING dance music while our recipients were trying to give their speeches. It was embarrassing, simply embarrassing. When our conference committee went next door to ask if they could turn it down for a bit - the hotel did nothing to help and the even turned up the music. We also had to walk through their bar in order to use the restrooms. It was pathetic. Then, there was also a high school prom there in another ballroom. **Lets just say that some attendees from one of those two events left puke throughout the hotel.** it was disgusting. The conference is currently trying to get reimbursed for all of this.

Registration: Here comes the best part. I had to check out at 5am to catch my early flight. I walk up to the registration desk and literally was barely acknowledged. No, how was your stay, anything we can do for you this morning, or heaven forbid a simple, good morning. Nada. When I said I needed to check out, she told me that the system was locked out and she couldn't check me out for another 20 minutes. Luckily I had some buffer time before getting to the airport, but what if I hadn't. How can you not check me out?? I've worked in hotels and honestly, this was just the cherry on top for an awful hotel stay.

If the Renaissance is hosting your next conference, just stay somewhere else. There are too many other hotel options for you in the area.

01/01/12 | Link | Rating: 2.0
37. Russ R.
We loved our stay at the Renaissance. In fact, I felt like it was too good of a place for me to stay. Across the street from the convention center, it's only about a 10 minute walk to the City Garden and 10 more minutes to the arch. One of the few hotels you can find downtown with an indoor pool also.

No wi-fi though... had to plug in the laptop and forget about the wireless devices. Also, it looked like our room was supposed to have a refrigerator, but it was ripped out of the location where it should have been stored. Maybe we were supposed to pay extra for it? I don't know... it's awesome for what it offers you, but I've stayed in less pricey hotels and gotten more than just ambiance and a fancy vase (a vahz vase, not a vase vase) in the lobby.

16/04/12 | Link | Rating: 4.0
38. KK B.
Very good staff...happy people.  Speedy room service.  Do not recommend the room service "sliders", but it was Christmas night, so I am giving it a pass.  Room was very nice, although the pillows are not great (burnt marshmallows - ouch!).  Overall good experience.

26/12/12 | Link | Rating: 4.0
39. Jennifer L.
Always, Marriott, with the lack of minibars and the plug in internet (wah).  The restaurant bar and room service have the same menu, which was a bit disappointing.  The bar occasionally serves watered down cocktails, which was also disappointing.
The rooms are fine - clean, updated yet old fashioned, with a mini fridge.  Super tall ceilings, tvs that don't turn up much.  Housekeeping could use some lessons in bed making - if you're just going to use an ugly yellow blanket on the bed, you could at least do a stellar job on the tucking and smoothing.  However, I think this is the first time I have ever checked into a hotel after requesting no down, and actually had no down!  Thanks guys!
Once I realized that I was only allowed to hang my towels to be reused on one particular towel bar, they stopped taking them, so that was good - just pay attention to where the sign is if it matters to you.
Hey Marriott - if you're going to have the minifridge in the rooms, why don't you pop a Brita pitcher or something in there so we can access clean, fresh drinking water while we're here?  That'd be an awesome, and earth friendly touch.
The breakfast buffet in the restaurant has a great selection, but the food was just okay.  
The gym is decent - big enough, lots of windows, and I loved having it to myself, but there were no towels when I visited.
Nearness to the convention center cannot be beat, and easy walking distance to the arch for us tourists.

02/08/12 | Link | Rating: 3.0
40. Dawn C.
Due to my flight schedule for a business trip, I wanted to check in a little early, about noon.  The desk clerk told me that I paid for a really nice room (club level, king bed) and that my room was vacant but not quite ready. And if I could just wait a little longer, they would call me when my fantastic room was available. He said they could put me in a room now, but the room I reserved was worth the wait. Long story short, I inconvenienced myself to kill the wait time only to return at 5 pm (still no phone call) to find out they don't even have a king bed available. Apparently I'm just assigned the leftover double bed.  And instead of making it right, this new clerk claims that there's no record of a king bedroom ever being held for me, despite the indication by the previous clerk, oh, and that pesky reservation receipt I have. All this to get a room with two "barely there" beds, stained sheets, and a leaky rusted bathtub. Needless to say, I never expected this to be my experience at a Renaissance.

16/09/13 | Link | Rating: 2.0
41. B S.
Overall, the hotel is acceptable, but not grand as the name might imply. Like most Marriott brands, you really can't anticipate what you will get. Renaissance should be a step above other hotels in the portfolio (e.g. better than say a Courtyard) but that is simply not the case here.

1) Small rooms - the rooms are definitely on the smaller side. Some are interior facing so there is nothing to look at but your neighbor. The decor is dingy and my CRT tv buzzed when displaying bright colors
2) Great bathrooms - the bathrooms look recently renovated. Bright and clean. Only complaint is that counter space is lacking but I managed just fine. Plus Aveda makes the best products!
3) NO WIRELESS INTERNET - I called the front desk because I thought the router was down. Nope. The hotel does NOT have wireless internet in guest rooms. Only Ethernet access. My laptop doesn't event have Ethernet cord!

As a frequently traveler, my standards are definitely higher than those of 'leisure' travelers. It is fine for a night, but not for a week. Doubtful I would choose to stay here in the future...

20/09/11 | Link | Rating: 2.0
42. Brian M.
I spent the weekend recently and had a very good experience, overall. The valet was very prompt. The check-in process was very quick. Room was very quite, even with  full occupancy in the hotel. The suite was very up- to -date, with flat screens in every room, refridgerator, Wi-fi through ethernet. HVAC system kept us comfortable. The bed was excellent. The shower lacked the wide curtain rod that you find in the simplist of hotels/motels in today's day. Not sure why they missed that simple detail.

In summary, I would definitely come back to this hotel again on my next visit to St. Louis.

03/03/12 | Link | Rating: 4.0
43. Arian E.
For $220/night this place sucks.

1. No wireless internet. WTF, folks, it's 2011 and you're a Marriott chain.

2. That's $16.50 per day for SLOW WIRED internet access. MY SMTP email timed out once, and I wasn't even DLing Adult Love Stories. I feel like I'm in a major metropolitan city in the EU. Except, I'm in lame ass STL.

3. Business suites across the street from main lobby, NP, just walk a ways in the rain.

4. 15 bag boys but one person at the counter to check in. Had to wait 10-15 minutes to check in.

5. Elevators suck.

6. Workout room mediocre, looks like someone stole half the dumbells, until you realize they bought one set and randomly distributed them between two workout rooms.

Everyone is super nice and polite, solid service as $220/night should deliver. The hotel lobby even looks promising.

The rest...meh. I'll be trying another chain next STL trip.

16/08/11 | Link | Rating: 2.0
44. Juan A.
Superb location, amazing price, and a very nice stay. The only downfalls are the old school tv and the lack of a mini fridge in the room. Other than that I really enjoyed my stay here and I will most likely stay here again if I come back to Saint Louis.

19/09/12 | Link | Rating: 4.0
45. Ben M.
The Renaissance St. Louis Grand Hotel comes up lacking in every department.  I fear that all negative reviews left here are accurate:

- Service is lousy at reception, in the bar, in the restaurant
- Rooms are small, ugly and worst of all there is no wi-fi (seriously, what hotel doesn't have wi-fi?)
- Do not have a conference here - the UPS office is beyond hopeless.  In my case they could not find my packages until 3 hours later (did they just mysteriously disappear for 3 hours?), there is at least a 20 minute wait at this office at all times, and the staff seem to be extremely disinterested.

There really are no redeeming features here about this hotel.  Everything is below average or worse for a hotel that is priced in the way that it is.

08/11/11 | Link | Rating: 1.0
46. Paul K.
Decent though dated Marriott in downtown St. Louis, the location is fairly good and convenient to a number of things, like the Arch. Parking is a little bit of a hassle across the street, but it works. The rooms are not awesome (where are the flatscreens?) but comfortable enough. The lobby is attractive, did not try the bar or any of the restaurants.

05/11/11 | Link | Rating: 4.0
47. Sherrie G.
I attended a conference in the area and stayed with two other women in the same room. This hotel could not get the bill straight. It was to be split three ways. I had paid a deposit but they credited it a roommate and placed a hold on my card for another night. This caused my account to be overdrawn. I was without funds for 36 hours and missed part of the Keynote Address while straightening out this mess. They refused to compensate me and I didn't have any money for food.

When it was time to check out, the bill was still wrong. I went to get it straightened out and the front desk worker said, "That's why we don't like doing business with you people." Then he quickly apologized.

I'll think twice before returning next year.

05/09/11 | Link | Rating: 2.0
48. Meghan A.
I had a terrible experience at this hotel from check in to check out.

First, I was lectured for not having a credit card to keep on file when mine had been stolen along with my wallet on the way in to St. Louis. Then the room I was given was very outdated and the air conditioner/heater made terrible noises, I immediately asked to be moved to a different room. The new room was spacious but still very dated. On day 2 the hotel realized they'd been rude to me and sent an amenity to my room but they didn't bother to ask if I had any food allergies and they sent a selection of nuts ( I'm allergic to nuts) so I couldn't eat them.

Additionally, the hotel is so dated they don't have wifi but they charge 15 dollars for ethernet, this is the most I have been charged so far and I have been to 6 hotels in the last month.

The workers who answer the phone at reception are usually pretty rude, the hotel doesn't have a shuttle and when we ordered room service the worker didn't have change and she tried to take off with my credit card without telling me where she was going.

All in all I'm not impressed. They made little effort to improve our stay.

The only people I found helpful were the business center workers who took my pizza and microwaved it in the employee lounge since none of the floors have microwaves and the restaurant won't heat it for you.

Very lame overall and I hope to stay somewhere else next year when our convention comes to town!

12/02/12 | Link | Rating: 1.0
49. art s.
Enjoyed my stay here quite a bit.  Were it not for my addiction to Starwood points this would be my go-to in St. Louis.
* Starbucks in the lobby is convenient
* Flexibility to let me check in @ 10am was very helpful
* Mostly good experience in the lobby restaurant.  The ham, egg, cheese and apple butter breakfast panini was stupid tasty.  Smoked chicken salad wrap for lunch was also excellent, but unfortunately they just pulled it off the menu.

06/11/11 | Link | Rating: 4.0
50. Corey H.
PRICELINED IT!

I got a great deal naming my own price. FiftyFive bucks for the 4th of July. Great deal. Really nice, huge hotel. Really friendly staff. The room was standard size. Very tall ceilings which I liked. Comfy bed with nice sheets. The bathroom was large and had some really fancy wallpaper. Also, I like that there is a starbucks in here.

Parking was somewhat of a pain. There garage is across the street and it costs 14 bucks and you still have to pull your luggage across the street. You could valet it but it costs 30 bucks. Also, they don't have WiFi and I couldn't even connect using the cable.

Other than that, the place was great. I would stay here again for sure.

06/07/12 | Link | Rating: 4.0
51. Stefanie P.
*Tourist Review*

So we wanted a hotel that fulfilled these requirements:
1. Close walking distance to stuff downtown
2. Affordable
3. Better than 3 stars.

Well, that's when we found Renaissance St Louis Grand Hotel Downtown. And it filled those 3 desires.

This is a massive hotel but close to the Metro/Train/Tram, close to where the Rams play, and some bars/restaurants. We paid $109 per night on priceline. What other items do you get for that price
-dated tv - tube tv
-funky older furniture
-not the most prompt or clean housekeeping.

But the concierge needs a raise (super helpful) and gave us some great recommendations (even as a yelper!)  there is a Starbucks, indoor pool and hot tub. In the middle of the night some drunk ass was banging on the doors, but by the time we woke up, got out there staff was there to handle the situation - so that was cool.

Looks - its not the Ritz, or some boutique hotel but for location it was great and the staff took care of it. I'd stay again. For that price.

13/01/12 | Link | Rating: 3.0
52. Shannon H.
We have stayed at this hotel five years in a row and we are never disappointed.  Outstanding service including taking care of me after I had an accident a few blocks away.  The staff made sure I had the care I needed and even directed me to a dentist to repair my broken tooth- yes, I hit that pavement hard but that is another story.  Point is, this hotel has always been exceptional and now, when I needed them most, they didn't let me down.  Friendly and efficient staff and exceptional service.   We could possibly stay at a cheaper place each year but why bother?  This is where we will be found.  NO reason to look any where else.

14/03/13 | Link | Rating: 5.0
53. Matt F.
I would have written this review while I was actually staying at the hotel, but they don't have Wi-Fi in the rooms.

In 2012.

Yikes.

Even staying in the Presidential Suite, we were still unable to get anything but Ethernet connectivity. I guess the Prez won't be updating the White House Facebook page or launching any nuke attacks the next time he is in St. Louis!

The hotel is in serious need of updating. It looks like it's been about 20 years since it was last done and with newer hotels in the downtown area, they are being left behind.

The service was great, however. Rolanda at the front desk went above and beyond when it came to taking care of a small problem we had. Great employees like her are one of the reasons we are loyal to the Marriott brand.

The room service and Capri cafe food was average to decent, depending on the dish.

Parking is $14 in a garage across the street from the back of the hotel. It's an easy walk and convenient when needing to leave and return.

Overall, there are worse hotels in STL, but there are also some better. Top notch service keeps this property from getting two stars.

17/01/12 | Link | Rating: 3.0
54. Makakaualii R.
Great service and staff. Didn't have any issues except for a gal that works in Starbuck "Latrice" name on her uniform. She was nasty attitude or just having a bad day . She needs to be reminded that customer service skills and that the consumer pays her bills!!!
Other then that the hotel was great!!!!

03/07/12 | Link | Rating: 5.0
55. Tim G.
Great downtown hotel.  Close to the subway stop.  Next time I'll take the sub from the airport and not rent a car. Excellent service at the hotel.  Great fitness room!

30/06/13 | Link | Rating: 4.0
56. Rachel K.
Stayed here for a friend's wedding and was initially impressed by the hotel's grandeur but left with a sour taste in my mouth.
Was unfortunately disturbed in the hallway by some intoxicated and foul-mouthed guests who insulted and provoked my boyfriend as he and I passed them after returning from the (lovely) wedding reception. After an insuing altercation, we left ASAP the next morning, seriously disturbed.
Was not happy the hotel did not accept my request for a full or partial refund, via a well-thought out email and telephone conversation with a manager, after this traumatic event. Their reasoning was that we were part of a disturbance to many other guests and the other (uninvolved) guests had to be refunded first.

Also found the room size rather small for a hotel of this price in a mid-sized Midwestern city. Valet parking was also quite pricey  - this is St. Louis, not NYC or LA.

Will never recommend guests to stay here when they visit my hometown.

18/07/12 | Link | Rating: 1.0
57. Elizabeth K.
We stayed at this hotel for a friends wedding over Memorial Day weekend, which was one of the 13 weddings this hotel was hosting according to the reservation desk. I'm just going to get to the point because even thinking about it right now puts me in a bad mood.

Pros:
*It's a pretty hotel. Very elegant when you first arrive
*VERY nice reservation desk & staff
*Convenient. We were able to walk everywhere we wanted to go
*Huge bathroom with Aveda products
*Door staff was very prompt with bringing up our luggage
*Valet was quick to bring our car around

Cons:
*When you walk in, there is infused water in the lobby, which would be a nice touch if it was full. Both days we stayed, it was empty at all hours
*The bathroom has no fan. After a hot shower you have to wait for the steam to leave in order to use the mirror; also would be nice for when people have to "use" the bathroom.
*The bathroom was right across from the bed- RIGHT ACROSS- hardly no space in between which means NO PRIVACY.
*Very thin walls; We could hear people walking around above us and babies crying
*There must have been a race in the stairwell at 10 am one morning because we could hear herds of people running up/down the metal stairs. At the same time there was a warning alarm going off outside so we really thought there was an emergency and no one at the hotel was alerting us.
*The website says they have free wi-fi in the "common areas" and in your room. NO they don't. No free wi-fi. Very disappointing for the price we had to pay.
*No refrigerators in the rooms or available for use unless it's for something the size of a pill bottle.
*SMALLEST pillows in the world, unless you're between the ages of 1-10yrs old.
*They do not change your sheets everyday because they want to be more of a "green hotel" which is awesome, unless you have holes in your sheets like we did.
*Our first night we had to ask the reservation desk at :4:45pm to have someone come to our hallway and remove the breakfast tray from the room across from us that had been sitting all day. GROSS.
*This also meant our room had yet to be cleaned at 4:45pm
*They're super quick to wake you up to get you to leave when they know it's check out day. Our door was knocked on at 8:00am!!!!

and my biggest complaint: NO COMPLIMENTARY BREAKFAST. Would it kill you to offer some free fruit or something? At almost $300/night I think giving a banana or an orange wouldn't be too much to ask for, instead of sending people to their restaurant for a $50 meal.

08/06/13 | Link | Rating: 1.0
58. Russ B.
went here for a wedding this past weekend and the Renaissance staff was great.  During the dinner we did have a couple people complaining about sassy wait staff but I didn't notice anything.  

The hotel bar is a cool spot.  Not sure about $6 bud light draft though this is STL after all.

Our hotel room was nice and clean and bed was pretty comfortable.

21/05/12 | Link | Rating: 4.0
59. Sandra H.
These people are so nice!  The hotel is very old, but that's ok since it's got historical value. (which you can read all about in your room). We are here for a convention for a week. It's clean & our room with two double beds is roomy, as is the bathroom. This hotel is also convenient to many restaurants and shops. The only drawback is no view out the windows.

11/08/13 | Link | Rating: 4.0
60. Megan H.
I debated whether I should review the Renaissance Grand or the Renaissance Suites (AKA the "tower" which many people have referred to in prior reviews). Since I made my reservation with the Grand but ended up in the Suites, I think I'll review both just in case future potential guests would find it helpful.

I arrived at the Renaissance Grand front desk, checked in, and was told my room was in the Suites. No problem, I thought. There's got to be a way you can access both towers within the building, right? Just a different elevator or something? Wrong. You have to go outside, walk a block up the street, AND cross busy Washington Avenue to get to your room in the Suites tower. There's no sugar coating it... this sucks. Especially when you are huffing and puffing in 100-degree heat with three bags.

The Suites are not quite as new and nice as the public areas in the Grand would have me believe. The building is a little older, a little mustier, and a little more fraught with problems. I entered my room for the first time and discovered that my bathroom was dirty. As in, hair all over the floor and dried urine on the toilet seat - something I would NEVER expect from a Renaissance. The housekeeping manager herself showed up at my room to apologize profusely and clean my bathroom; they made up for the error by handling the situation so well.  

In fact, that was the theme of my entire stay. Elevators malfunctioned nearly every day, leading guests to start using the service elevators - that's a new one for me! Everyone at the hotel was so apologetic about the situation, I didn't really mind - and at least they opened up the service elevators to guests instead of making us share the one working lobby elevator.

As for my suite itself, it had old furniture, old carpet, old TVs, but a very nice bed and Aveda products in the bathrooms. A big fridge, but Maxwell House coffee for the coffeemaker (yes, I am a coffee snob, but I would have expected something slightly nicer from the Renaissance brand). A very nice workout room (THANK GOD I didn't have to cross the street; the Suites and the Grand each have their own workout rooms), but a smallish hot tub which was always inexplicably closed. Not to mention the elevator problems. So it went with the entire stay: some good, some bad.

I guess it equals out to a three-star rating for me. It was OK; I might stay again just for its proximity to the convention center, but it certainly is on the lower end for the Renaissance brand.

20/07/11 | Link | Rating: 3.0
61. Chris B.
Not a great experience.  You pay for the location but the service was flat out dismal.  When setting up the reservation, we requested a King size bed.  When we went to check in, and they had us down for 2 double beds.  Asked to switch to a King and the front desk manager acted bothered we were asking.  Our parking card would not work... I brought it to the front desk associate and the associate told me he was busy and to come back in the morning.  We called the front desk to tell them our room smelled like feet....they said they would come up and febreeze it.... Then they said "on 2nd thought we don't like how the febreeze smells so we aren't coming up."  - are you kidding me!?!?!?!?!!!   I could go on with stories about catching associates smoking/using cell phones while hiding in the bathroom and room service requests that were never responded to, but I'll stop there.  My advice is to stay somewhere else if you are looking for an experience that commensurates with the amount of money you're spending.

20/10/14 | Link | Rating: 1.0
62. Distinguished T.
I stay here when I travel to St Louis on work. I am a Marriott Gold member. The perks for elite members are different. The lounge on the 18th floor is good. If you are not going out for dinner with co-workers or clients, the lounge is a good place to grab a quick bite. They have an entree, a soup, salad bar, cheese and crackers. Service is excellent. If you are an elite member, stay on the 21st floor. Very private and only a handful of rooms.

13/04/14 | Link | Rating: 5.0
63. Erin W.
Used points for the stay so did not have to pay the higher costs. It is a nice hotel with clean rooms and friendly staff.

04/10/13 | Link | Rating: 3.0
64. Emily L.
I obviously travel a LOT.  I can definitely say that I had not experienced the inevitable horror story until I stayed at this hotel.  Firstly, I landed at1035pm so I did not arrive here until just about 11pm.  It was busy with several patrons crowding the entrance and the hotel exuded an interesting rustic vibe.  I went to my room and ordered room service.  The lady was a lil rude stating that it would take an hr to an hr and a half.  I said okay, I was starving after my 3 hr flight from the west coast plus the 2hr time difference!  So I do a lil work, hop in the shower, and the towels are dirty!!!!!  I find one that seems clean and am already peeved when I find the lotion bottle is half empty.  What's the standard???  Finally, I pull back the sheets and there's 2 hairs on the sheet!  I'm not talking about head hair either.  I call "0" and I ask if there's another too available.  The operator rudely states that they are sold out.  So I explain what happened and he just says to hang on.  He transferred my call and it rung and rung until the answering machine finally picked up.  I hung up an dialed 0 three more times only to be automatically transferred again with no answer.  Hey operator, I wouldn't be calling you back again if someone picked up.  It's now 1am and I notice room service never arrived.  I call them and no answer.  Finally, the operator picks up for my next call.  He simply says people prob aren't picking up the phone since they're busy.  I get dressed and get my butt to the front desk.  The lady working must've just been called in cuz she was in sweats and not dressed appropriately.  She was a total sweetheart tho and put me in a new room while apologizing profusely.  I really just wanted to get to bed so I didn't make a big deal of it but seriously.  Everything was obviously in disarray as people weren't aware of who was working what or managing what.  Flash forward to the next morning and there is no record of my situation marked as I was checking out a night early.  She was nice enough to take half off the stay which doesn't really matter as m traveling on business but wow!  I will never stay here again.  

I much prefer the airport renaissance.  The food is better, the service, and it's updated.

05/10/12 | Link | Rating: 1.0
65. Erin M.
We stayed at the Renaissance Grand Hotel for just one night on our way to Nashville, but we certainly would have enjoyed staying longer. The hotel is beautiful, and everyone from the valet to Orlando at the front desk check in, to Zoe at check out the next morning, were helpful and friendly. I highly recommend this hotel. Also great location- would have loved to try the restaurants!

28/11/13 | Link | Rating: 5.0
66. Eryk L.
Getting a GREAT deal on a great location.. I love the location and how close this is to everything downtown.. Gorgeous building and LOVE the Starbucks on the first level.. Cause I gotta get my Pumpkin Spiced Latte..  The room was clean, set up nicely, but one thing i wish for a two bed room is ..  Why can't the room be a little bigger??  It seemed the bathroom was half the size of the room ( NOT COMPLAINING about that.. ) and having 4 people in a room was very crowded..  The view from our room was still fabulous and fantastic..  But there was one more thing I did have a little problem with..

PARKING!!!  paying $17 to park while staying at the hotel.. it's a block away and have to park, walk, and then turn the corner to get in the hotel.. it wasn't a hassle but I'd like to not carry my stuff ALL the way from the car to the hotel when I have 4 bags of luggage.. Yes, that is just MY luggage.. no judging.. ;)    So for a one night stay it was good, but I wouldn't stay there that much longer if i didn't have to..

Also.. We didn't have a book of mormon in our room, but apparently got charged for one at the end of our stay..  I just don't understand why there are charges for things we had nothing to do with..  oh well.. I guess I'll have to say thank you for not being charged to use the elevator as much as I did..

20/10/12 | Link | Rating: 2.0
67. Kimberley A.
Downsides: Room size...not great. I expected a bigger room considering the rate. There are also box TV's with really bad reception and like 20 channels...I mean, really? In 2012? At a base rate of over $200 a night?  That's lame.   I was told they were in process of upgrading the TV's,  starting from the 23rd floor and were stalled at the 16th (which we were on) to finish the grand ball room.  

Also, showers have very bad water pressure-part of the green movement.  The beds while I enjoy the softness are just too soft for multiple people to sleep on the doubles. We got a room with two double beds and my husband and I were literally sunk into the mattresses with aching backs in the mornings. Maybe it is better to get a "feather free" room so you will get a better mattress.   Lastly, the lady at the attractions and getting around town desk- in the lobby...well, I am really wondering how she has this job when she literally didn't know much of anything or how to get anywhere. She couldn't even tell us where the closest McD was for the kids. The guys in valet were much more helpful all the way around.  OH! and there was no microwave for the guests to use anywhere!   That is crazy!  There is a hotel "store" but it closes so don't expect to run downstairs at 2am and grab a snack like you can in most hotels of this caliber.   PS: charging people for wifi nowadays at a hotel such as this, is absurd!  $9.95 a day! Esp considering you can walk a block either way and get free wifi everywhere.  It is just not showing they appreciate their guests very much.  This is the only hotel I have stayed at downtown that charged for wifi, didnt have a 24hr guest store and had no safe in the room.

~ I didn't do room service, buffet or drinks at the bar after reading other reviews on here about quality and price.

Upsides: Well it isn't called Grand for nothing! From the moment you pull up it screams "Grand!"  The entry is gorgeous and the architecture is spectacular.  
I cannot even put into words how accommodating the staff is...they were all fabulous. The valet guys especially.  In today's world it is hard to find an entire staff that appear to enjoy their job and don't give off any negative energy.  Well they have that here. Everyone was just great!  And a good point on the beds: the linens and duvet and pillows were extremely comfortable! If I were sleeping alone I would have thoroughly enjoyed the mattress, as well.
I never heard a peep from the hallways or through the walls.  I also liked that the pool hours were so late - til 11!  The floors were incredibly slick though.  Fitness center was clean and 24hrs. Pool towels are actually soft too.  I wasn't impressed with the bathroom towels but they could have been worse.

Bottom line...if this place had slightly firmer beds, caught up with 2012 and got flat screens and HD on the TVs, Safes and free wifi it would be a slam dunk no question about staying here.  I will probably be back, if I get another god rate through AAA, as we did this time. But I will keep my options open until they get it a little more tweaked.  If anything pulled me back it would mainly be the valet and front desk staff.


Notes:  
~Be sure to put the change linens card on your bed, if you want new sheets during your stay.  Throw towels in the tub if you want fresh ones.
~I heard about some thefts with the cleaning staff,  so I strongly advise to take valuables to the front desk safe when going out during cleanings. IDK if there is any truth to it but why chance it?
~The Starbucks is slammed in the morning...expect to be in there for 20mins.
~Pepsi products only at this hotel so pick up your cokes before checking in.
~You can request rooms with a mini fridge, they do not all have one.
~Sign up online for Marriott rewards...you get perks instantly!

****Suggestions:  

**STAY AWAY FROM 12th ST diner.  I see the great reviews on these sites but I firmer call BS.  I think the owner has friends and workers do so...that place was one of the nastiest restaurants I have ever eaten at and as I state in my review I would eat off a waffle house floor before eating at 12th street diner again.

* Old spagetti factory...is what it is but much better places to spend your money in ST Louis. Expect to be rushed through your meal but if you go def get the cheese bread!

* Pi Pizza- is a must do for pizza lovers, it's one block over!

* Prime 1000- a block up is AMAZING but it is pricey.  

*Culpeppers- fabulous!!!!

*Cuerso's- super yummy!!! Serves breakfast too.

*400 Olive - good!

* I strongly advise everyone to visit the City Museum...look it up, it's spectacular fun for kids and couples that enjoy climbing and being a kid at heart.  Not the best for kids under 3 or pregnant  mamas - Magic house is a good choice too!  
Also check out The Fudgery at Union Station and wait around for the show they do every hour and 3 for price of 2 fudge bars and 5 for price of 3 bars following the shows.

05/09/12 | Link | Rating: 4.0
68. David H.
This is now my favorite St. Louis downtown hotel. Great location within walking distance of some great restaurants and lounges. They have one of the best concierge floors I've visited. In fact, I just changed my rating based on reflecting over the concierge service in the morning and evening. For breakfast, they have a great variety of hot and cold meals including smoked salmon, hard boiled eggs, fruits, cereals, bacon, sausage and scrambled eggs. For the evening, they have nice salads, fruits, and usually nice hot meals such as flatbread pizza or fried ravioli. They have a nice LifeFitness gym with about 5-6 ellipticals and 6-8 treadmills. They also have a nice stretching room. Pool and business center are very good. The rooms are a bit small and this last time, I had an old TV as well. Very good for business meetings. Their restaurant and lounge were very good.
I put down paid internet, but for gold and platinum Marriott Rewards members, it comes free.

27/01/13 | Link | Rating: 5.0
69. Rachel W.
Pros:
- Great location. Downtown St. Louis, central to bars, shops, and stadiums. Felt safe.
- Service was great. Staff was very friendly.
- Lobby is gorgeous & there is a restaurant, bar and Starbucks.
- Aveda products in the bathroom! I love Aveda!

Cons:
- No free wi-fi, anywhere. It's a $9.95/day charge.
- No free breakfast.
- Tube TV's.
- No HBO, Showtime, etc.
- No refrigerators

The workout rooms, pools and stretching room all looked nice when I walked by, but I never had a chance to check them out.

All in all, it's certainly not the worst. It's an okay room in a great location. But, location is exactly what you're paying for. For the price I'm paying, I'd certainly expect SOME "extras" included and I really felt that there were none. Next time, I'll pay a little less to be a block or two away from downtown and get some amenities!

10/07/13 | Link | Rating: 2.0
70. Valerie W.
Great hotel, and very accommodating.  We stayed at the Renaissance Grand for a bachelorette party/bridal shower weekend.  A standard room with two doubles was spacious enough for four of us comfortably.

Staff was friendly and very helpful from everything to breakfast room service to drink vouchers at the bar, to extra towels.

To top it off, we were able to get a VERY discounted rate on Priceline.

31/05/12 | Link | Rating: 5.0
71. Jenny V.
Cheap-was $89/night

Room- Was small but had all the essentials. Had an old cathode ray tube tv, but had an empty fridge that we used every day = good tradeoff for me. Overall (not counting tv) it was nice enough. Toilet paper placement is in an ideal location for a person to bump their arm on the toilet bowl and/or their hair to touch the sink. Gross. What the F?  This taken into account, maybe closer to a 3.5 star room.

Noise- There was a party in the two rooms next to me. It was loud until long after midnight. Hotel, why did you book me next to a wedding block? What the F. Noise insulation terrible.

Exterior of hotel-Meh. Maybe 3.4 stars. It was kinda funny, one side was painted to look like a hotel. Weird...

Interior of the hotel-Nice. A solid 4. Maybe a 4.2 stars. Was user friendly. Had a printer and computer to print boarding passes. Had free fruit at front desk. Sometimes there was water at the lobby-this was not dependable and it was inconsistent.

Customer Service- 4.8 stars. Got in a car accident and concierge doled out useful advice, offered me waters, even offered to buy me a drink, and comped me some of my parking. He remembered us the next day and helped us travel back to the airport through public transportation. When I asked another concierge where there was a grocery store so that I could buy waters, he gave us directions and also offered us waters. A different concierge who greeted us on the first day was patient with us and gave us good recommendations for food.

Overall Experience: 4.2 stars. Would return.

10/07/13 | Link | Rating: 4.0
72. Barbie C.
I stayed here last night and booked it through priceline! Great price and exceptional service when I checked in since they knew it was my birthday Orlando at the front desk wanted to make it special for me and my sisters! He got us a room on the top floor with a pretty view! The beds are amazing and its very luxurious like especially the lobby! Only downfall is the shower was really hard to operate and we called for assistance and it took them 30minutes to arrive. When the guy did he told us we had to pull the lever really hard and hold it for a long time. Then it only worked when the water pressure was on medium!  No exhaust in bathroom and other than that amazing stay I do recommend!

19/01/14 | Link | Rating: 4.0
73. Leza M.
We went here for a banquet and it was produced VERY nicely.  Great Venue for event having to host HUNDREDS of people.

05/01/14 | Link | Rating: 4.0
74. Sheri C.
i think this hotel is beautiful and has great aesthetics. i would love to give 4 stars, but for various reasons i cannot.

here are the pros:
-beautiful lobby, nice and spacious.
-spacious rooms. nice bathrooms.
-super convenient if you wanna be a hipster on Washington Ave (which, btw is not really poppin)
-bathroom products are AVEDA. I LOVE AVEDA
-they have a big pitcher of fruit-infused ice water at the entrance. VERY refreshing when it's hellacious weather like it is now.

here are MY cons:
-incidentals at hotels are usually $250-300 (or so I thought?). they placed the entire stay's cost + $25/day for an "incidental" authorization on my credit card. NOT. a fan.
- my pillows smelled like they had been sitting in the washing machine too long - you know that smell you get? Yah. That.
-the phones are the old style phones. which wouldn't bother me but it looked really dirty and grimy.
-the TV was a big giant old school tv. Maybe I am a snob. But I would think a flat screen LCD would be something reasonable enough to upgrade for the room? Not sure.

Like I said, the hotel itself was beautiful. People friendly. The Grand Bar has a delicious cobb salad. They also have delivery menus and can give good recommendations depending on what you want, if you find you're hungry and needing food past the hotel food places' closing times.

I'd stay again, but definitely want to upgrade - in hopes of better room amenities.

31/05/13 | Link | Rating: 3.0
75. H F.
disgusting hotel.  Carpets old and dirty.  furniture looks like it was purchased at a garage sale.  I expect better from a Renaissance property.

17/08/14 | Link | Rating: 1.0
76. Alysse W.
Overall this hotel was a really great experience.  The primary problem was with the fact that it was so busy-- hosting at least three weddings the night I stayed. This caused the staff to look a little thin... They could have used some support so that non-wedding guests could have their own experience and be more a part of the space.  

The lobby is impressive.  The Bellhops, food runners, maids and concierge that I interacted with were all really helpful and had great attitudes (also some great recommendations). The room was large enough and clean... Only thing that was funny was the totally out of date TV.  The bathroom was also comfortably sized... I felt pretty much at home with everything!

We ordered breakfast in the morning and the lox bagel plate was nothing interesting; however the granola and yogurt was great!!

Overall I would absolutely stay here again, and I had a great time in St Louis!

17/07/13 | Link | Rating: 4.0
77. Ari K.
We used this hotel for our son's wedding in October of 2014, and we were all very pleased with the way everything was organized. Both the reception and the rehearsal dinner took place in this hotel. The rooms were great, the food was excellent, and both events went flawlessly. A special thank you to Robert Osterholm who was in charge of coordinating and setting up the events. Very professional and very thorough. We had guests from all over the country and from abroad and almost everyone also stayed at RGH, and very very happy with the rooms and service. All in all, we would highly recommend it.

19/10/14 | Link | Rating: 5.0
78. Michael H.
Decent property. Older in town hotel... the rooms are a little smaller but not a deal breaker. Concierge lounge service was outstanding, and the breakfast options were fresh and well done.

Property is clean and the staff was very helpful. The only thing that holds off the fifth star is that on two of three occasions that I needed my car from valet it was late even when I called 15 minutes in advance. They had to get it when I hit the lobby.

Aside from this, nice hotel.

08/05/14 | Link | Rating: 4.0
79. Molly E.
Overpriced drinks...what's even worse is the overconfident bartender, matts inappropriate comments along with his unimpressive beer tosses really ruined my night. Keep working on your tricks Matt. Pretend you aren't working in a hotel bar with your crusty stache

21/11/14 | Link | Rating: 2.0
80. Kay M.
Got a great deal on a room due to a credit from Expedia, and I appreciate a room for $34 total ($79 room). No city view to my room, just tall buildings. It's located a bit less than desired, away from ballgames and to Scotstrade Center. Self-parking at the hotel was $18.

Regarding the room, loved the mattress!  Comfy bed. The bathroom was large - I liked it!  R provides Aveda bath products and leaves a tube of Aqua Fresh. Nice!  Linens are white.  One note - the chair and lamp table stuffed btwn the bed and in the curtains need to be removed. No one can sit in the chair, unless one wants to look at the lamp.

The hotel has a nice atmosphere to it in ways. It looks nice. R provides a person to assist with tourist information (restaurants, transportation, maps, anything) and is handy. Staff were friendly. The cocktail lounge was ok, clean, but rather pricey - $6.09 for a domestic draft beer.  The ice machine was empty! The hotel used to be entertaining with a fun open area with music and more; no longer. The hotel met the needs of a good night's sleep and decent quarters to clean up. I cannot complain.

22/12/13 | Link | Rating: 3.0
81. Craig L.
Very nice and spacious hotel. Bathroom has Aveda products along with plenty of towels. Staff was friendly and attentive. I will say there is NO free wi-fi at the hotel. Parking is also kinda interesting as it's not attached to the hotel but across the street. It's $20 a night for in and out privileges.  Hotel is within walking distance to Busch Stadium. Overall a nice and reasonably priced place to stay

18/10/13 | Link | Rating: 4.0
82. Kristy C.
I guess with this hotel you are really paying for the location. It was convenient to be across the street from the convention center.  But other than that...
We arrived at 11am and were told that the room would be ready in about an hour and took our cell number. We waited until after 4 pm, which is check-in time, still no call. I went to the manager at this point and she said the room was still not ready. Mind you, tons of other people are coming and checking in throughout these hours while we waited. The manager said she would switch our room so we could check in, so we finally were allowed to go to a room.
The room was extremely small and cramped. There was a small desk but no table so we had to eat on our beds, which were full sized, not queens.
The tv was not a flat screen and the picture was pretty fuzzy. It was in a cabinet with doors on it, but the doors only opened 90 degrees, so even though the tv would slide out a little bit, there were positions on the bed that couldn't see the whole screen.

The positive features were that the room did have a mini fridge and the pool and hot tub were nice.

On my way to St. Louis I stayed at an Econo Lodge that I liked much better.

12/07/14 | Link | Rating: 2.0
83. Julie D.
This hotel was built in 1917 as a Statler Hotel. It was the first air-conditioned hotel in the United States.  Over the years, the hotel's name has changed.  It even sat vacant for many years, later it was slated for cleanup work.   It was added on to the National Register of Historic Places in 1982.  Finally, the hotel was renovated in 2000 to 2002.  And later renamed the Renaissance Grand Hotel.

There was a time when a Renaissance Hotel was known for being the place to stay for the upscale traveler.  Times have changed.  This hotel joined Marriott over a decade ago and has most likely not lifted a finger since to refresh, renovate or redo any of the corridors or rooms.

Plenty has been yelped about the tube TV's in the rooms.  I can understand them not undertaking their replacement due to the expense of updating the armoires.  But things that I cannot understand is carpets that need to be at the very least, cleaned or shampooed. Even replaced. I do not understand furniture that is worn out or damaged.

The front desk, lobby, bar, and restaurant are all fine and actually very beautiful.  But the whirl pool needs to be emptied and scum needs to be cleaned from the walls and tiles.  The pool also needs a good cleaning.  

I can stand you.  But is that the way you want your customer to feel?  You can feed all of your employees sugar cubes to keep them super sweet and paint smiles on their faces and teach them all about CS 101.  But what you really need  to do here is some good cleaning and a little refresh.

This hotel will always be filled to capacity.  They have a great location.  Name brand recognition.  And wonderful employees.  I am a Marriott faithful.  But this hotel is barely passing by my standards.  Did we enjoy our stay here?  Staying here was okay.

07/08/13 | Link | Rating: 3.0
84. Rowdy R.
Had a nice experience staying here. Room was nice and the bathroom was very big. Staff was helpful and provided places to eat/try during our visit.

The only bad things are that there was no exhaust fan in the bathroom. Our room was on the inner part of the hotel next to the AC/heating units. During the night you would hear them turn on and off which was annoying. Other then that We enjoyed our stay

30/12/13 | Link | Rating: 4.0
85. Jenni A.
Disclaimer!! This is a review of an experience I had while attending a 3 day conference here.  I did not see any of the rooms, so this is based on the ballrooms and a conference experience.
First the conference rooms were gorgeous. From the plush carpet to the chandeliers to the tasteful colors.  The conference was for about 400 people and we were separated into different rooms based on the talk we chose.  Each room was as nice as the next.  It was a little cold, but don't they do that on purpose to keep people awake?  :)
The sound systems all worked well and I never saw any problems.  The staff was very attentive during breaks making sure everyone had plenty of drinks and candy to get us through each lecture.  They were also very quick to serve lunch and clear plates away when appropriate.  I am not sure if the food was cooked in house or if each day was catered from outside.  But each lunch was different and delicious.  
If you are reading this and considering booking this establishment for a conference, do so without hesitation.  The hotel was gorgeous and the staff very attentive.

27/09/13 | Link | Rating: 5.0
86. Kristin W.
On a recent trip to STL, I decided to check out a hotel that I hadn't stayed at during one of my many previous visits.  I chose the St. Louis Renaissance for it close location to Busch Stadium, since the reason for the trip was to see my beloved Cardinals.

My brother and I pulled up to the hotel in a scene that could only be described as chaotic.  The line for valet was so deep that you couldn't even turn right to get to the main hotel entrance.  We waited for about 6min. before some cars were cleared out of the way and we were able to leave our vehicle with the valet.  Valet parking is $28.  

Upon entering the lobby, we were again greeted by a slew of people all waiting to check in.  The line was easily 20 people deep and I don't want to imagine how long check-in took for those who don't have status with Marriott.  I was lucky and asked a bellman which line was for Gold/Platinum access and was quickly taken to a line with only one other guest; sometimes hotel loyalty has its perks.  Check-in was quick for me, but looked pretty painful and time consuming for everyone else.

When we got to the room, it was very nice.  The 2 bed room was spacious and the bathroom was rather large... It appears that the rooms were updated recently and that most fixtures were newer.  There was limited noise from the hallway and neighbors as well, so I think they did a good job sound-proofing.  An added bonus is that there is a mini-fridge in the armoire, so we were able to keep our beverages cold.  I had no idea that the room had a fridge so I was pleased.  The mattresses were very nice compared to recent hotels I have stayed in and I was able to get a good night sleep.

The walk to and from the stadium took less than 15 and was very well travelled even late into the evening; it was a quick and safe walk.  

The following morning, my bro and I enjoyed the continental breakfast.  There is no Concierge Lounge on the weekend, so we were able to get the continental portion of the buffet for free, if we wanted to add the hot food it would have been an extra $6.  In all honesty though, fruit, oatmeal, and muffins/bagels is more than enough for me.  There were many options to choose from and we both walked away happy and full.

Check-out was a breeze.  When we walked outside to the valet to get the car, it was again a scene of chaos.  There were a ton of people waiting for their cars and the valet guys were running to get people in their vehicle and moved out for the next round of cars.  It took about 15min for us to get our car and I thought it was a total mess!  

Overall, I really liked this hotel.  It was clean, modern, and the staff was very friendly.  They do need to figure out a better valet solution though because entering and leaving were both a mess and neither experiences were pleasant.  

Yet another beautiful weekend in St. Louis, home of my favorite baseball team and the friendliest place on earth in my opinion.

16/09/13 | Link | Rating: 4.0
87. Tiffany L.
To put it simply, I had a really bad experience here. Let me break it down:

Day 1:
-Beautiful entrance and design of hotel
-I checked in and inquired about any Marriott Rewards promotion that was currently available. The concierge said he'd check for me and let me know. Never heard from him again.
-Get to my room and the door handle is tricky. I had to push up and it kept getting jammed.
-Called the front desk asked him to bill me and bring me disposable razors. Never got a knock at my door.
-The free Aqua Fresh toothpaste was a nice addition to the other small bottles of shampoo, conditioner, and lotion.
-I pop open my lotion bottle and... [wait for it] it's a used bottle. Yes, used. There was a piece of hair twirling with lotion in the cap.
-TV (as others have mentioned) is an old-school tube TV. This didn't matter too much to me since I don't watch TV often.
-Rooms are decent-sized. I had a king-size bed.

Day 2:
-Worked all day and finally got back to the hotel to see what? My room hasn't been touched.
-I had no refill lotions, nothin'.

Anyways, I'm sure you get the idea that my stay was not pleasant. Overall, the building is gorgeous and the staff is nice, but does not follow through with what they say they'll do for you. I had to stay here for work for four nights and would prefer a different hotel next time. The upside to this location, however, is it's great location.

If you do end up staying here, try out Park Avenue Coffee, which is famous for Gooey Butter Cake.

25/09/13 | Link | Rating: 2.0
88. Kim Y.
As a business traveler this hotel is very convenient.  It i' located within 2 blocks of the Metrolink.  The concierge lounge is the best I have seen.  The breakfast was much better than the typical oatmeal, eggs, & cereal- they also had  fresh fruit, and quiche during my stay.  The evening snacks included a quesadilla, chilli, 2 types of salad, cheese & crackers, and veggies.  I will return!

09/10/13 | Link | Rating: 4.0
89. J. Damian B.
This hotel is a hit!!! Beautiful victorian era decor conveniently located across from the American Convention Center and 4 blocks to the Gateway Arch, reasonably priced garge self parking ($18.00/nt.), and a staff that aims to please with very attentive service. Clean, spacious, attentive staff.

20/08/14 | Link | Rating: 5.0
90. Kristin B.
This hotel is huge, complete with an entire overflow building across the street (the "lofts).  It's in prime downtown St. Louis location, meaning it's easy walking distance to a variety of prime tourist locations, including the Gateway Arch, the Edward Jones Dome, and the Convention Center.  There's a full fledged Starbucks in the lobby, and a variety of restaurants within a three block radius, so you certainly won't go hungry (or un-caffeinated).

The service at the registration desk and concierge/information stand was fantastic!  I was a bit harried when checking in (running late, and straight off a long flight and a gross MetroLink ride), and they literally took less than a minute to check me in and get me my room keys.  Noticing my frazzled state, I was also offered a bottle of water, which was a nice touch.  The lady running the information desk was also on luggage storage duty, and she was a breath of happy, helpful and enthusiastic fresh air.

So why just four stars?  The hotel is just a little bit dated and rooms themselves feel very "standard."  Nothing special, nothing luxurious, just simple and clean, thus the definition (to me) of A-OK.

01/05/13 | Link | Rating: 3.0
91. Diane L.
I'm in awe of how rude the front desk has been. We requested an early check-in, but they were unable to grant (understandable, they are very busy). But the reason we needed to check in early is because I'm a breastfeeding mom traveling without my baby. When I asked for some other option of where I could pump for 20 min I was told to "go find a bathroom". I asked if there was any place in the hotel where I could just close a door that had an outlet she told me no because my room is not ready. I kept asking for options the only thing she just kept saying she can't check me in. I walked away in tears after many inconsiderate comments and she yelled after me "I've been a mom for 20 years". LAST STAY HERE EVER.

02/08/14 | Link | Rating: 1.0
92. Mal M.
I was here for 5 days and enjoyed my home away from home.... Hotel is a bit old (they are renovating next year)... Rooms were clean, beds were semi-comfortable.. Food wasn't really all that & their selection was a bit weak. However, the staff members were really nice.. Kay at the front desk was so sweet & helpful!

09/11/14 | Link | Rating: 4.0
93. E Spencer A.
The Renaissance St. Louis Grand should be called the Renaissance St. Louis "kind of grand."  Not that it's a bad hotel (it is not).  It's just that it could be so much more.  

This hotel is in fact in a grand old building in downtown St. Louis.  Having stayed there several weeks, I learned that this building used to be part of an early hotel chain called the Stalter hotels, which catered to business travelers back in the 50's.  Since the shuttering of the Stalter in 1987, it has gone through several cycles of decline, sitting empty, repair and ownership changes over the years and now sits on National Register of Historic Places.  Now operated by the Marriott Corporation under the Renaissance brand, the hotel has glimmers of grandness in some areas, but often falls short.

Walking through the front doors, you encounter a lobby and atrium that is indeed grand, with its marble floors grand staircases leading to the basement restaurant and intricate original molding work.  The ball room and other meeting and assembly spaces will make you feel nostalgic.  I can envision a lot of weddings are held here as it has that kind of feel.

But the rest of the hotel is a bit dated.  The carpet and wall coverings look like they belong in someone's grandmother's home rather than a classic style luxury hotel.  And the rooms themselves, though spacious with 10+ foot ceilings, could use some renovations as well.  Furniture is worn and tired looking.  And many--if not all--of the rooms have tube TVs.  TUBE TV'S!    

Another interesting quirk is the peculiar fake tropical foliage in the otherwise super lux lobby.  I mean, palm trees...in St. Louis?  Really, this is a bit cheesy.  But the weight of the lobby itself makes up for this faux pas.  

What I like most about the Renaissance St. Louis Grand is the location.  This hotel is smack in the middle of downtown, and directly next to the convention center and Washington Ave., the heart of dining and entertainment in St. Louis.  It's also only blocks from the St. Louis Metro and a really great downtown gourmet grocery store called Culinaria.  The hotel bar is a nice place to relax after a hard day of work.  It's classy and comfortable with good service and decent food and drinks.  Also, as I mentioned above, the rooms are fairly large and have super high ceilings.    

I was told that there may be yet another renovation and change of hands in ownership, though it will remain a Marriott brand.  This is not confirmed so don't hold me to that, but someone on the staff told me this.  And, I'm told, this includes the renovation of the vacant and equally grand high-rise building across Washington Ave. which used to be a Marriott Suites hotel.  Stay tuned for that one.  Lastly, another thing to like about this hotel is the price.  You can get a fairly nice room (albeit with a tube TV) in downtown STL for between $130 and $140 on most nights.  Not bad.

While it's not the best, for the money, it's a pretty good deal.  You'll only do better in STL if you stay at the Four Seasons or the Ritz Carlton.

02/03/14 | Link | Rating: 3.0
94. Shawn D.
One of the worst places I have ever been.  I thought the service in the bar and restaurant was just a fluke....until it happened on every visit. Over an hour wait to get a beer and nachos. Bar is understaffed. Multiple tables un-bussed. Bar littered with empty plates and glasses.  Hotel is okay but bar/restaurant will make me never want to come back. Terrible. Trust me. Don't do it.

15/11/14 | Link | Rating: 1.0
95. Catie W.
I usually make an annual trip to St. Louis is see the Cardinals play. This year, I stayed in this lovely hotel. the staff was wonderful and very helpful. My room was great. OMG! I feel in love with their bed linens and pillows. It is within walknig distance to the ball park and a varity of restraunts. The breakfast buffet is probably one of the best ones that I've seen in a while. a wonderful selection of items to choose from. I will be back next year.

19/09/14 | Link | Rating: 5.0
96. Richard G.
Let me start off by saying that this is the first Marriott-run hotel I have stayed at in a very long time. I usually have my employer book me for Hilton hotels when I travel because 1.) I generally have a positive experience at their hotels, and 2.) I have managed to save up a lot of Hilton Honors points and have this deluded idea that one day I will be able to cash in for the portable basketball hoop I've been eyeing on their website. After my experience at the Renaissance last week, I will NEVER set foot in a Marriott-run hotel again.

I had a conference at the Renaissance with an organization I am affiliated with. At one point during our meetings I went up to my room to put my phone on my charger. The person I was sharing a room with was downstairs the entire time because he was presiding over the meeting. An hour and a half later, I re-entered my room to discover that my phone's screen had been shattered. I went down to the front desk to speak with a manager about this, in which the manager told me that it couldn't have been housekeeping because there was a Do Not Disturb sign on my our door. Seems like a cover up, as we did not touch this sign at all.

This hotel is essentially a circus. The workers are a bunch of clowns and there are many, many games to be played at this hotel. Aside from the previous game ("Which Of My Belongings Will Housekeeping Break?"), another fun game that we played was "How Long Can We Clean Ourselves With One Bar Of Hotel Soap?". We had the opportunity to play this game because, aside from the time housekeeping came in and destroyed my phone, they decided not to bother showing up to our room for the remainder of our stay.

It goes beyond the housekeeping destroying my phone and the front desk playing cover up. One of the workers/clowns who works at the convenience store was too busy chatting it up with a manager to ring me up. When I finally flagged her down, she rolled her eyes and spoke to me in an "annoyed robot voice" (I'm not making this up. Like I said, its a circus and the workers are clowns). The manager found this funny, which was cool because I love being insulted while I try to pay for overpriced bottles of water and other miscellaneous junk. I noticed she had a stupid looking hot dog tattoo on her wrist (again, not making this up. Circus. Clowns. etc..) so I guess I shouldn't expect any less from her.

I filed an insurance claim with the hotel for my phone. Some shithead from Marriott's Shithead Department called to "investigate what happened to my phone". I had already read the yelp reviews and noted that a few customers got sent to the hospital because this hotel has BED BUGS and Marriott didn't comp them either. After "investigating", the Shithead Department called me to inform me they wouldn't comp me. Color me shocked.

Every morning when I turn the alarm off of my phone I am greeted to a shattered screen that seems to get worse and worse by the day. Another cool feature that Marriott's housekeeping imbued into my phone is "random flash", where basically my phone's flash for the camera will go off without warning. Doesn't seem too big of an issue, right? Imagine the flash going off on your phone when you are stuck in an elevator with an 8 year old girl and her mom. I had a real fun time explaining to them that I am not a creep, that the Renaissance's clown staff broke my phone and that the Shithead from Marriott's Shithead Department wouldn't comp me for the phone that they destroyed. Imagine the flash going off at the gym when you are working out next to a girl doing squats. I had a real fun time explaining to her that I am not a creep, that the Renaissance's clown staff broke my phone and that the Shithead from Marriott's Shithead Department wouldn't comp me for the phone that they destroyed. Imagine...well, you get the picture.

In short, do not come here. You are better off hanging out with the homeless in downtown St. Louis for a few nights than booking a room at the Renaissance. It will be much cheaper, and I'm sure your belongings will be much safer.

05/07/14 | Link | Rating: 1.0
97. Eric C.
Overall had a very nice 3 night experience...kids liked the indoor pool.
I booked through priceline and received free breakfast buffet for 2 adults and 2 kids...wait staff was kind enough to include 3rd child at no additional cost.

The only meal we had at the restaurant was the breakfast buffet at their Capri restaurant.  It was very plentiful!  I want to highlight the performance of one of the 'busboys'....'bus service' guys... however they are labeled these days.

Jamell Lewis was the friendliest, most attentive person I have ever experienced.  He is an example of what the waiters here (and at ANY fine restaurant) should strive to emulate.

He did the job of the 'waiter', as they stood and watched.  He moved tables for our larger party, he made pleasant conversation with adults and the kids at our table....appropriately themed and timed....not being overly involved,  and I watched him walk an older patron toward the bathroom, as it was around the corner and a little confusing to explain.

On the 3rd morning, I asked to be seated in Jamell's section...and the hostess was surprised and said he was a busboy and not a waiter...but she did so accordingly.

Please do the same.....slip him a couple of bucks if you experience the same.

I wish that I was in a position to hire this guy.....his personality and outlook are what is lacking today in most people.

I will be ending a note to hotel management as well.....this guy needs to be moved up.

16/03/14 | Link | Rating: 4.0
98. Laura L.
Nice hotel for business travel. Sometimes hard to get into because of it's location convenient to the convention center. Lots of good restaurants within walking distance.

The staff are very nice, and the breakfast and evening food selection is better than at most Marriott properties. Whole fruit in abundance at all times, and crackers and cheese and salad assembly are standard in the evening. The hot options are improving with time, looking more like real food rather than crummy bar food.

The gym is well-equipped, with a regular workout room, a stretching/weight room separate, and an indoor pool. The one time I tried to swim laps at the pool, I was over run by rowdy children, so I have not tried to do a swim in the evening again.

I stay here regularly for work, and it's become a home away from home for me. I would recommend this hotel.

05/08/13 | Link | Rating: 3.0
99. Sean P.
Not too bad - nothing else to compare it too in St Louis sooooo.  The lobby area, bar, and executive lounge are all pretty nice but the hallways and rooms are looking their age with stains and wear.  The executive lounge is the best thing about the hotel thus far, full meals at breakfast & dinner (instead of just snacks) and super friendly staff.

First hotel in a looong time that did not have flat screen TVs - sometimes retro is cool but big-assed heavy TVs is not one of those times.  The staff are decently friendly and the location is pretty good too (especially if you are seeing the Rams) but I would not venture out after dark - even the staff says so.

I'll reserve my final decision until after I check out a few other hotels here.

16/06/14 | Link | Rating: 3.0
100. Mersad S.
Hotel has great Customer Service. Lobby is amazing and they have a Starbucks. Valet parking is great. And if you wish to park on your own the garage is right across the street.
Only bad thing about this Hotel is that they still have the old TVs that if you put it on Tag Sale for Free no one would take it.

01/06/14 | Link | Rating: 3.0
101. Mike A.
Vintage Crt tvs.... no fridge or microwave.

19/01/15 | Link | Rating: 3.0
102. Joe B.
All previous reviews mention the need for remodeling and given our experience (refer to pictures) we have to agree. For the same cost we would recommend the Embassy Suites which is across the street which is where we also stayed. The rooms are more spacious and the TV is watchable plus they have free breakfast and happy hour drinks so definitely more value for your money. The only advantage of this place is that there is a StarBucks in the lobby area and taxis parked outside if you need a ride.

29/10/14 | Link | Rating: 3.0
103. Todd K.
Newly renovated rooms are awesome. Just stayed here two nights and I was the first guest in the new room. Been staying here for over 15 years and the renovation was due. Beds are super comfortable. Glad they are renovating this entire property. Great location in downtown STL close to the arch, the stadium and a ton of cool, great restaurants.

11/02/15 | Link | Rating: 5.0
104. T E.
The hotel is under renovation and offers only one bar area for food and drink.  The small rooms are bare, not even a chair to sit in. The beds are doubles, not queen, and are really uncomfortable.  The bathroom counters are very small. Even the toilet paper is extremely thin. There are no spa services, no shopping nearby, and located in an uninteresting area. From my "city view" room I see only rooftops. I would not stay here again.

28/04/15 | Link | Rating: 1.0
105. Mike B.
it's a solid hotel, modern enough and with a great location.

the America's Center is right across the street, and within a few blocks you have a nice grocery store, several restaurants, and a Metrolink station. the latter was really clutch, since I didn't need to waste money on a rental car that I wouldn't be using anyway (conference events from morning til night).

I was very glad that they allowed an early check-in at 1 when I got there, versus 4 which was official policy. guess I lucked out. room was moderately sized and clean, and the standard wifi plan was actually reliable enough that I could stream the latest Doctor Who episode in HD from Amazon on my laptop with no problems.

the hotel gym was great. a room for stretching and free weights, then a separate room with plenty of treadmills, ellipticals, bikes, and machines. I was surprised and impressed.

the bar was alright, and the only time I ate here was during some of the conference events. surprisingly good.

22/09/14 | Link | Rating: 3.0
106. Ruben C.
Thanks homies!

Stayed here during a business trip. A long. Ass. Business fucking trip.  

We arrived super early on a Sunday and check in wasn't going to be until 6 hours later. Fml.

Lucky, when we got there, the nerd halloween convention was ending and they were checking out. In costumes.

The hotel staff were very accomodating and were able to check all 4 of us into our rooms. Amen!

Beds were comfy, linens fresh and crisp, bathroom was although schmall, it was nicely decorated.

Food was great, staff was great, the only drawback I would see with this hotel was their lack of local brews. Boo. You're freaking close to a brewery and don't even carry theirs? WTF?

And $7 to do 1 laundry item? Are you mad?

Oh and the conci-concigli-conciglier-conciglieri couldn't tell me how to get to the City Gardens. Really? Thank God for smart phones. Can you work on smart conciglieri?

Points for the Starbucks in the lobby. God knows I needed some strong coffee most of those mornings.
Other than that, our stay was great.

It was conveniently located and could get to most of the downtown points of inteterest relatively easily-with or with out the aid of the conciglieri.

28/04/14 | Link | Rating: 4.0
107. Danny B.
Called to get corporate information for our business where we have about 200 nightly stays in downtown St Louis per year. The sales lady on the other end of the phone was extremely short and overall just rude. I've never met a hotel salesperson that really had no interest in selling rooms in bulk.

We'll be sticking with other hotels in the area.

12/08/14 | Link | Rating: 1.0
108. Nathan R.
3 1/2 stars...I wonder what is going on downtown? Usually not very much. But the grand Renaissance Hotel in St. Louis Missouri certainly lives up to its name of grand.

What I'm gonna say is the best part of the hotel is the staff- everyone from the front desk to the folks cleaning the room are uber friendly.  I appreciated them always asking how I was doing- I mean, like really asking as if they meant it.

The swimming pool was kinda lame, but the workout room was pretty decent.  

Hey- as far as downtown hotels go, you could do a lot worse.  I think the rooms are probably a tad overpriced, but you are within walking distance from the arch, the stadium and the sculpture park.  

Overall the rooms were pretty clean though some of the amenities- like the TV sets (which were literally from 1997), wall paper, and bathroom could use a serious overhaul.

05/07/14 | Link | Rating: 3.0
109. Jon C.
This is a great hotel. Only reason it's a 4 is it gets a bit too busy sometimes.

Here is why I like it. It's off of Washington street which I think is underrated from what I've read. We found lots of good restaurants within a 5 minute walk so it's super convenient.

The lobby itself is quite grande and the front desk and concierge is super helpful, providing us with tips on where to go and the essentials when we needed.

They offer shuttle service to some business in the area, the guys who drive that are hilarious and super cool. And they went out of their way to get us from A to B safely and quickly, even when "traffic" wasn't on our side.

But what is great about this place is the concierge lounge. If you can get into this, it offers a great breakfast and snacks during dinner. And when I say snacks I mean ribs, chicken wings, mexican. And then they serve dessert later on too. And the staff up there are super nice and helpful too.

The gym itself, I'd say for a hotel gym it's quite good. They got at least 8 treadmills and several ellipticals, headphones to use because each exercise machine has a tv. And there is a "stretching room" across the hall that has weights. It's easily overlooked.

So I'd stay here in a heartbeat.

23/05/14 | Link | Rating: 4.0
110. Madalene B.
Bed bug Ridden hotel! Stay away and please do go look at the pictures. My roommate and I both had bug bites on arms and legs. The hotel staff acted like I was a liar and did nothing to help the situation at all.

My boss found an old dirty sock in his room.

Stay at the Drury they offer free breakfast!

13/06/14 | Link | Rating: 1.0
111. Adam Y.
We had meetings scheduled in Chicago, but because of conventions, rooms were scarce so we quickly changed to St. Louis.   I booked early and the rate at the Renaissance was outstanding.  I saved the company over $400 which is always nice.

The hotel on the outside is very nice, but the inside is undergoing a renovation so checking in was on the Mezzanine level.  They were very nice, took my Marriott rewards # and I was on my way.

Get to my room, to find that my requested King was two double beds.  I was one person, and always make sure to request a King. Besides the comfort, I like to stretch in the morning before my run and with that configuration there simply isn't any room.  I called down to the front desk but they said my reservation didn't specify and they couldn't accommodate my request.  I had paperwork to the contrary, but was tired and just let it go.   I slept well, but again in the morning couldn't adequately get stretched which re-annoyed me all over again.

They said my room was one of the renovated one's, but I found that hard to believe.  The LG TV was very nice, and the bathroom seemed modern, but the room itself looked like it was from the 80's.  And there was no desk to work at so i basically had to sit in bed with my laptop to get a few things done.

Location wise, this hotel is very good.  I had a 10-15 min walk to my office and about a 5 min walk to my hotel.   Given that it was about 55-60 degrees I enjoyed the walk both ways.

Rate=4 stars
Staff=3 stars.  Only b/c I am sure they had a king room if they had wanted to give it out.
Room=2 stars.

I probably should give this a 3 star review, but the room really is the most important thing so I'm going with 2.

19/04/15 | Link | Rating: 2.0
112. Andy S.
It's a decent hotel with a great location. I stayed here one night for business over a weekend in September. Check-in was fast and efficient with a very helpful clerk who helped me figure out where I needed to go for my conference. My room was clean and updated, but had a very odd smell -- almost like sweat. Gross! Between this and being on a low floor that overlooked a busy street by Raymond James Stadium I wanted a room change. I called the front desk and they turned me down flat, which put me off a bit since I have an Elite Rewards status. I guess that and a $1.50 will get you a cup of coffee. However, I go out of my way to stay at Marriotts and do expect something above and beyond for my loyalty. /endrant

The rest of my stay was fine and did not end up being noisy at night. The smell eventually went away, but it still creeped me out a bit. Overall a decent hotel, but not nearly as nice as other Renaissance hotels I have stayed at.

22/10/14 | Link | Rating: 3.0
113. Melissa C.
My sister had her wedding reception at the Renaissance Grand this weekend and I have to say it was a fantastic event. The event staff did a superb job with the space and the servers did a great job with the meal. The food was all top notch and I heard nothing but rave reviews. The hotel itself was undergoing a lobby renovation which was bad timing for us but they did their best to accommodate under the circumstances. As an event rating, they get 5 stars!

The rooms in this hotel have seen better days. They are clean but rugs may be threadbare or curtains look old. Some of the televisions are still tube. It seems like the hotel is working through updates.

We had a really fantastic weekend at the hotel and again I cannot say enough about the service, everyone from the registration desks to the valets, servers, and event staff were awesome. Thank you!!

02/12/14 | Link | Rating: 4.0
114. Seana M.
Horrible, horrible, HORRIBLE. With the new renovations, the walls are PAPER THIN. you can literally hear the person next door talking, even with voices lowered. I don't recommend this place at all. (I hope the college kids next door do well after practicing their speeches at 7:30 this morning!) Also, the beds are SUPER FIRM. For someone who works in the mattress industry, a plush feel on a mattress is better for everyone because it's kind of a happy medium. I woke up to my right side SCREAMING because the firm mattress was too much pressure on my side.

16/04/15 | Link | Rating: 1.0
115. Cory S.
The newly renovated rooms want to be nice... But the hotel is greatly lacking in many facets.
1. No desks in the new rooms.  No chair.. Nothing to sit on just a big empty space where a desk and chair should be.  The front desk says that it's the design layout and done on purpose.  I call bs, the rooms aren't done but they need the revenue.
2.  The wifi is deplorable.  Even at $14 a day for premium, it's slow and drops out all of the time.  
3.  The renovation is lipstick.  They left the old thermostat and ac/heating guts.  It's extremely loud when it turns on.  They reglazed the tubs instead of replacing them.  Fine, but they are still rusting.  They didn't bother replacing doors just painted over all of the chips and crap.

But everything is ok, they gave me An extra 500 marriott points since I'm staying while the front lobby is under renovations..

This hotel will probably be nice once the Reno is done, but I wouldn't expect that to be anytime soon.

16/02/15 | Link | Rating: 2.0
116. Ann W.
The Renaissance St. Louis Grand was undergoing renovations when I stayed, and just like every other hotel in the Marriott chain, when they do renovations, they start with the lobby first, so that people arriving at the hotel think it's beautiful and have the surprise of their lives when they open the door to their hotel room to reveal the most hideous, outdated hotel room they've ever laid eyes on.

This is the best part of the arrival experience during renovations: Some fool thought that the best way to block off the lobby during renovations was to stack up a bunch of old suitcases within feet of the entry to block off the lobby, so that when you walk in, you're practically smacked in the face with what looks like the American Airlines Lost and Found Department. Apparently, it's supposed to be artistic, but it looks like something that belongs in a trailer park, not a fancy schmancy hotel.

The second best part of the experience was check-in. I used their mobile app and my room key was ready when I arrived. The person who checked me in was very friendly and there was no wait.

My "city view" room had a view of a hideous building across an alley. That part really didn't matter because it was dark and gloomy, anyway, so the view wasn't important. The room, however, was just icky. There is no other way to describe it. It was pretty small, had ancient hideous furniture, carpeting and window dressings. I'd be willing to bet that the last time they did anything with the awful rooms was sometime in the 1980s. I woke up with a snootful of snot and a sore throat, probably from the ancient carpet. I cannot imagine what kind of scary antigens and pathogens reside there.

I was working, working, working during this trip, so I ordered room service for dinner and breakfast and it was expensive, but fast. My chef salad with sparkling water cost almost $30 and my french toast in the morning cost about $25. Just keep in mind the outrageous fees they add in if you're going to order room service. The food is edible, but not worth the cost.

Check out was freaking awful. I was hoping to get an updated receipt with my room service charges, so I went to the desk to check out. There was only one person working the desk. I was behind a small group of women trying to check in early in the morning for a wedding. I presume one of them was the bride. Apparently, the room they had requested wasn't ready when it was promised. I didn't hear all of what was going on, but it was apparent the hotel wedding planner had dropped the ball. After almost 10 minutes of waiting, I gave up and left.

Valet parking here is not well-organized. Why, oh why, don't they do what every other hotel with valet parking does and give a # for guests to call in advance so they don't have to stand in the cold to get their cars? For what they charge for valet parking, they really ought to offer this service. Unfortunately, when I went out, I had to stand there with a bunch of smokers inhaling their second-hand smoke for 10 minutes while waiting. That did a lot of good for my clogged nose and sore throat.

I chose this hotel because my company requires us to use Marriotts and this was the closest Marriott to Barnes Jewish. I will not stay here again. Given the amount of time I wasted with this hotel in the morning, I could have selected a hotel further away. But next time, I will just request an exception and stay at the Chase near Barnes.

06/12/14 | Link | Rating: 2.0
117. Rob H.
If you are a business traveler I recommend staying somewhere else.

Im here for a huge event for a client. Really important trip.

I checked in and was given a double bed. Bad start. But it happens.

I was then told the fitness center is closed. Bad start gets worse.

I get to my double bed room and need to get some work done. No desk. To work I have to stand and type on the bureau. I'm not kidding.

Then the drilling noises started.

And this is all in the first thirty minutes of arrival.

What next? Bed bugs, no hot water?  I'm at a loss. I thought Renaissance hotels were premium properties.

11/05/15 | Link | Rating: 1.0
118. Suli T.
This was somewhat of a disappointment for us. We drove in from Cincinnati that day, trying to make a symphony. When we arrived at the hotel, we had about one hour to clean up and prepare for our event. The valet and parking was a complete nightmare. Traffic was backed up to the intersection from the disorganized mess that the valet was creating, and it took over 30 minutes to even get someone to take our car.  When we finally got inside, we waited an additional 15 minutes trying to check in. They only had four people manning the desks, while another employee chatted away on the phone in front of us. The staff was very cordial, but when you have a line of over 12 people waiting, get someone else to come help!
 Because of this, we weren't able to do much but change our clothes to head to the concert. On top of this, our hotel room wasn't up to par. The room itself was lovely, but maintenance was shabby. The bathroom floor was filthy. The bathtub had rust stains on it, and outside our room sat used drinking glasses (which remained there until we checked out.) Two of us stayed in the room, but we were forced to share the same towels, since there was only one of each.  
It's a shame, as I really was looking forward to our stay here. We'll definitely book elsewhere next time around.

20/05/15 | Link | Rating: 2.0
119. Crissy H.
I loved this hotel - I will def be saying here again the next time we come visit St. Louis.

The hotel itself was being renovated when I came so it's hard to really speak about the decor, but what I will say is that the staff that was working was extremely nice and helpful. They went above and beyond to make sure that you had a great experience despite the inconvenience of the renovation.

I was fortunate to have an updated room. I really liked the decor - very simple, sleek, and clean. The beds are very comfortable and the bathrooms are spacious. I also really liked the lighting in the room - I know it sounds strange - but I liked how they highlighted certain aspects of the room.  

The only negative thing about this hotel was the restaurant. The menu is limited and the costs of the meals are a bit on the high side. Also it takes you FOREVER to get your food. I was there with a party of 8 and it took over an hour to get our food and 7 of us got salads. And when we finally got our meals they were incorrect.

23/02/15 | Link | Rating: 4.0