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Company Info: Rating: 3.25
Address: 827 Washington Ave, Saint Louis, MO, 63101 Hotels in Saint Louis, MO
1. Kathryn F.
I found the service here to be top notch. All the people working here were friendly and helpful. My room was clean and spacious. Aveda products in the bathroom, good cable channel options, coffee and tea station.
The pool was small but I found the gym to be more than enough. There were 6 treadmills with individual TVs, a handful of multi-muscle weight stations and 3 elliptical trainers. Towels were available and across the hall were more weights, a stability ball and yoga mats.
Great downtown location so if you're looking to be close to the arch and Busch stadium, excellent.
07/07/12 | Link
| Rating: 4.0
2. Megan H.
As I've noted in my review of the Renaissance Grand ( yelp.com/biz/renaissance… ), I debated whether I should review the Renaissance Grand or the Renaissance Suites. Since I made my reservation with the Grand but ended up in the Suites, I think I'll review both just in case future potential guests would find it helpful.
I arrived at the Renaissance Grand front desk, checked in, and was told my room was in the Suites. No problem, I thought. There's got to be a way you can access both towers within the building, right? Just a different elevator or something? Wrong. You have to go outside, walk a block up the street, AND cross busy Washington Avenue to get to your room in the Suites tower. There's no sugar coating it... this sucks. Especially when you are huffing and puffing in 100-degree heat with three bags.
Only later did I find out there was a separate check-in desk in the Suites. However, if you are taking an airport shuttle, beware that they only pick up and drop off at the entrance to the Grand - so you're going to have to walk either way.
The Suites themselves are showing their age. The building is a little older, a little mustier, and a little more fraught with problems. I entered my room for the first time and discovered that my bathroom was dirty. As in, hair all over the floor and dried urine on the toilet seat - something I would NEVER expect from a Renaissance. The housekeeping manager herself showed up at my room to apologize profusely and clean my bathroom; they made up for the error by handling the situation so well.
In fact, that was the theme of my entire stay. Elevators malfunctioned nearly every day, leading guests to start using the service elevators - that's a new one for me! Everyone at the hotel was so apologetic about the situation, I didn't really mind - and at least they opened up the service elevators to guests instead of making us share the one working lobby elevator.
As for my suite itself, it had old furniture, old carpet, old TVs, but a very nice bed and Aveda products in the bathroom. A big fridge, but Maxwell House coffee for the coffeemaker (yes, I am a coffee snob, but I would have expected something slightly nicer from the Renaissance brand). A very nice workout room (THANK GOD I didn't have to cross the street; the Suites and the Grand each have their own workout rooms), but a smallish hot tub which was always inexplicably closed. Not to mention the elevator problems. So it went with the entire stay: some good, some bad.
I guess it equals out to a three-star rating for me. It was OK; I might stay again just for its proximity to the convention center, but it certainly is on the lower end for the Renaissance brand.
20/07/11 | Link
| Rating: 3.0
3. Ari D.
nice lobby and downstairs. Not top notch rooms. Top notch rooms are at Westport Plaza about 24 minutes driving for same price.
convention people come to this one. directly accross the street from America Center and accross the street from Us Bank and accross the street from Schnucks Grocery. Down the street from CASINO as well
next to a horrible hotel: Mayfair
08/11/13 | Link
| Rating: 2.0
4. Allie M.
Can I move in? Honestly though, this service is amazing. I had an issue with two employees (My boyfriend describes me as confrontational). There was this woman at the front desk who had trouble communicating in English (she was not foreign) and then a manager who gave me the creeps, but every other employee I came in contact with was so pleasant and so sweet. I was here for a weekend at a conference so I had dinners here every night. All of the food was very good. It wasn't the best thing I've ever had, but it was enjoyable.
I'm a little bit of an addict to coffee in the mornings. There is some odd coffee machine in the room so I ordered room service for coffee. I have worked in a hotel before, so I know the deal with room service- It's more expensive, I get it. Can you say 'rape'?...Two cups of coffee = $14.95. There were two nice muffins included. I was pleased with it, just surprised at the price.
There's also a Starbucks connected to this hotel..Perfect. (honestly, also overpriced)
This hotel is located on Washington Street, which is lined with boutiques and restaurants/bars. We had such a great time going out on Washington Street.
The bad and the ugly:
No WiFi in any of the rooms unless you have an ethernet port. I bought all of my devices in 2012 so I do not have an ethernet port. My boyfriend does have an ethernet port but was mad because the cable was so short.
Every wall is yellow.
The TV's were probably purchased in 1996.
The parking was horrible but this hotel is downtown, so it would be ridiculous to think anything less.
18/02/13 | Link
| Rating: 4.0