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Sheraton Clayton Plaza Hotel St. Louis in Saint Louis, MO

Sheraton Clayton Plaza Hotel St. Louis in Saint Louis, MO

Specialties

Welcome to the Sheraton Clayton Plaza Hotel St. Louis in downtown Clayton. Experience the fresh new look of our recently renovated guest rooms and meeting space and enjoy the comfort of our sophisticated suburban community. See the charm of local attractions such as the Arch, St. Louis Cardinals Baseball Stadium, Forest Park, and the St. Louis Zoo.

Relax and leave the driving to us. Utilize our complimentary roundtrip shuttle service (limited) to Lambert International Airport that runs at the Top of the Hour to the airport to make your stay that much easier. We are just minutes away from several Forbes & Fortune 500 business headquarters, restaurants, art galleries, specialty boutiques, and shops.

Step into one of our 259 inviting guest rooms and suites and escape the stresses of the day. Special touches such as the warm cherry wood furniture and High Speed Internet Access, not to mention our signature Sheraton Sweet Sleeper(SM) Bed, will make you feel comfortable and relaxed.

 

Company Info:

Rating: 2.52

Address: 7730 Bonhomme Avenue, Saint Louis, MO, 63105

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    Comments (58):

    1. Dexter L.
    This hotel is currently undergoing renovations that are scheduled to be completed sometime in early 2008.  I have stayed at this hotel for the past 3 weeks (Jan 6 - 10, Jan 13 - 17 and Jan 20 thru 24).  On several occasions during each, I worked in the room during the day and found that the water was shut off from 9am to 3pm and that there was construction noise (drilling / hammering sounds on floors above or below).  Not pleasant.  I guess if you're away at the office during the day, it won't matter.  

    From the condition of the rooms, I can see why they are undergoing renovations.  The decor is dated and uninviting.  The bathrooms are a straight copy of some 1960's suburban house - formica countertops, checkered tile on the floors, etc.  My first thought upon arriving here the first week was "this place is a dump".  Certainly not what I am used to seeing at other Sheraton properties.  The only reason I have continued to stay here is because this is the only Starwood property close to St. Louis Lambert Airport.  Hopefully, the renovations are completed on schedule.

    There are some positive things about this property:
    1) Covered parking - good when it snows
    2) Club lounge offers breakfast until 9am, snacks / light fare (pasta or pot stickers or fried wontons, etc) in the evenings until 9pm.
    3) Indoor swimming pool

    22/01/08 | Link | Rating: 2.0
    2. Tricia C.
    I was worried when I saw the two-star reviews after I booked this place...but it appears that the renovations are mostly complete now.  The hotel lobby is very modern with nice touches of the older architecture.  I enjoyed the free airport shuttle, but it would be nice if they had two shuttles...you have to reserve it early to make sure you can get on if you need to be somewhere at a certain time.

    The hotel staff have been a little spotty with service--some are very helpful, some are not as much.  They gave us one free breakfast coupon for the restaurant, but it was a little awkward when I went an hour before their scheduled closing and they kept trying to hurry me to finish because they needed to set up for a luncheon.  They kept apologizing, so it was okay, but I was a tad annoyed because I had called earlier to find out when breakfast was over, and that would have been a prime time for them to tell me they were closing early for a luncheon but I did not get that information.

    The room was small, but nice, and the bathroom was completely updated.  The beds are very comfortable.  I did notice a hammering sound for a little while during the day so there might be some renovations still being completed, but everything looked new (except for the carpeting in the hallways where the rooms are).  

    I got a really good price here on Priceline.  Another plus is the nearby metro stop.  However, they do not have free continental breakfast, or free in-room internet, you can only use it down in the lobby or pay for it.

    05/12/08 | Link | Rating: 3.0
    3. Chris D.
    I am a regular guest at Starwood Hotels ever since they introduced the Heavenly Bed & Heavenly Bath. They did something similar with Sheraton & the whole industry upgraded as a result. Thank you Starwood for that. I'm finding however that Starwood is now missing their next "upgrade". This hotel is an example. It is a classic old school hotel in an old school city. While rather nice, I just feel like I'm in a hotel my grandmother would have frequented. While that is acceptable in the lobby, I want the rooms to be decorated in a more modern & cheery way.
    The Sheraton Clayton Plaza is by no means a bad hotel. It just could use a more updated look, especially in the rooms. They also need to figure out the elevator situation (very slow) and it wouldn't hurt to do something a little more appealing to the outside deck on the 5th floor. It's stark, hot and feels like you are sitting on someone's bare roof. How about a deck, a few tables & umbrellas?

    19/07/10 | Link | Rating: 3.0
    4. Amanda Z.
    In town for a wedding, this was the hotel to be at, due to trolley connections and other wedding functions.  Thinking it'd be nice, as it appeared that it was recently renovated, I was looking forward to hanging by the pool and relaxing during downtime between wedding events.

    I had high expectations when I checked in, as the lobby was truly lovely.   However, the lukewarm reception from the front desk clerk took me aback.  I know it was midnight, but come on, be a little bit more welcoming.  

    Upon parking and entering the hotel via the parking garage, I was definitely more apprehensive.  It appears that the renovations (touted as being completed in early 2008) have yet to be completed.  

    We were assigned one room and unfortunately lugged all of our bags upstairs to find out the door wouldn't open.  It seemed as if the door was dead-bolted.  When I went down to the front desk, the front desk surmised "Maybe someone is in there?!"  Hmm, you'd think you'd investigate that before you assigned that room to us.  In any event, in short order, we had another room, without two beds as I'd requested, but at this point, I was tired and cranky, and just wanting a place to put my stuff.

    The room was ridonkulously small.  For two girls with a lot of stuff, it was just too small.  Too much furniture, you could barely maneuver around in there.  The decor was lovely, clearly this was a room that had been redecorated.  But no fans in the bathroom for a door that wouldn't stay open is sure to lead to some mold problems.

    Yes, there is an indoor pool, which looked nice, but you couldn't access the sun deck.  And the fitness area looked very nice as well (and new), but I didn't use the facilities.

    The kicker?  They charged me $14 a night for parking.  For not even downtown St. Louis?  Come on, this just seems excessive.

    I was not thrilled with the hotel.  If I had a choice, I'd likely not stay here again.

    18/08/08 | Link | Rating: 2.0
    5. Casey N.
    I stayed here for business and was overall very well pleased with my experience.  I arrived after midnight on a Monday night, and the front desk representative (Susan) was wonderful.  She was efficient and went beyond the call of duty to help me.  She looked up restaurants in the area that would deliver good food after midnight, and offered to call in the order.  When I asked her about the location of the company with which I was meeting the following day, she asked me to call her with the address once I arrived in my room, and she would print out directions and map and slip it under my door.  Not only did she deliver, but she had a great sense of humor and a nice warmth about her.  VERY refreshing!

    My room was smaller than most hotel rooms in which I've stayed, but very comfortable, nicely decorated, updated and very clean for one person.  The queen bed had beautiful linens and was the most comfortable bed I've experienced for many years!  I loved the Starbucks coffee and coffee brewer/maker.   The flat screen TV and available programming was perfect.  I easily was able to control the room temperature.

    The hotel had free Wi-Fi available all over the lobby, lounge, and restaurant, and it was quick and easy to connect and use for hours.

    I had two breakfasts and one dinner in the restaurant, and happy hour once in the bar/lounge.  Food was great and service was exceptional!  A group of us had dinner in the restaurant, and we were a bit concerned/wary because there was only one other party having dinner during the time we were there.  However, we were so pleasantly surprised!  A few of us had steaks and they were melt-in-your-mouth and seasoned perfectly.  One guy had a beautiful chicken pasta dish that he loved and a few people had salmon that they devoured with gusto!  Nice vegetables, good and reasonably priced wine selection, and tasty desserts.  Again, I was very impressed by the customer service.  Everyone was warm and personable, went beyond the call of duty, and really displayed a great sense of exceptional customer service.  No arrogance or impatience or ambivalence among anyone I encountered.

    14/04/11 | Link | Rating: 4.0
    6. Ingrid C.
    I thought this hotel was fabulous, for the price you pay. For me, it was only about $115, and that's including all the taxes and fees associated. I know some people who managed to get rates $10 less for the same weekend, too.

    The rooms are adequately sized, especially since this is definitely a business hotel. There's no room for extended stays - but basically that means that instead of having two side tables, one side table was actually the desk. There was also a rolling office chair and a dresser with a relatively large flat screen tv (considering the room size, I mean. they also had a full length mirror in a niche where you can set up the luggage rack. The bed is super comfy, too.

    The bathroom had quality fixtures, and you can tell that in their renovations, they took measures to efficiently design the space. Notice the sink, while not in a counter, has a wide rim (for putting stuff on), and a glass shelf has been installed over the toilet. I had a lot of toiletries and I had no problem laying everything out.

    I was a little annoyed that I found you had to pay for in-room wireless, but free internet is available at a table with computers set up to the side of the bar. The bar itself was cozy with a nice ambiance, and the bartender was a cool guy.

    I did speak with someone who was a bit catty on the phone, but upon arrival, everyone was charming and accommodating. There's even an hourly shuttle to the airport, as well as local shuttle service.

    All in all, I'd definitely stay here again.

    16/04/09 | Link | Rating: 5.0
    7. candy c.
    The 2 stars are for the friendly staff. That's the only good part of this hotel. While the Sheraton Clayton has been updated recently, it feels incomplete. The hallways are dark and old; the vents are old and crepy. The bathroom looks nice, but why bother with a pretty chrome sink if no one EVER bothers to polish or dust it?!

    The room never felt very clean. When I arrived, there was a dirty tissue next to my bed!!! Ew!! Although my room was tidied each day, the coffee cups were not stocked (they brought more upon my request), the bath mat was not replaced  and they never bothered to leave another breakfast menu (even though I ordered coffee and breakfast the first morning) and I stayed 3 nights!!

    The room service dining was below average. The first night they called about my sandwich and I told them that it was not very good (a dry chicken breast on a "panini" aka toast). The manager kindly credited my bill for the sandwich. However, the next night that I ordered room service, they called my room THREE times to follow up. I was feeling under the weather and it was TERRIBLY annoying to have them call repeatedly and NOT leave a message. That is just Rude. I finally answered the phone so that they would leave me alone!

    I would not recommend this hotel to a friend. While the staff is friendly, they just cannot make up for the hotel's other shortcomings.

    25/10/09 | Link | Rating: 2.0
    8. Sarah N.
    All I'm going to say is plan on paying out the ass for everything.

    Don't expect free wireless.  Don't expect free parking.  Don't expect much if you're planning on staying here.

    24/06/10 | Link | Rating: 2.0
    9. Meg T.
    What really ups my rating from 2 to 3 stars is the staff.  The shuttle driver, bellman, and front desk staff are super nice.  Unfortunately I didn't think the cleanliness was 100%... one day they didn't clean my room after I talked to housekeeping staff and explained when I would be leaving, and the next day they did, but I could have made the bed better myself.  The room had not been vacuumed before my arrival.  Kinda gross.

    My room, on the 8th floor, was kind of noisy.  Some sound that I could never distinguish that kinda sounded like planes taking off but not as loud...It could have been the elevators?  Anyway, not super loud but just a constant background noise.

    Complimentary coffee in the lobby in the morning, but there's also a good little cafe across the street (the Patio Cafe).

    There are computer stations and printing (free) in the lobby.  In-room wireless is pay by the day and kind of slow.

    Free shuttle to and from the airport and within 5 mi radius is a major plus.  Did I mention the front desk staff are super nice?  The hotel's front desk phone was broken and the manager gave his cell number as an alternate number.

    I was in town for business and the hotel was a good location for what I needed.  Lots of good/cute restaurants nearby (Remy's is great and literally like right around the corner).

    27/04/11 | Link | Rating: 3.0
    10. Jessica N.
    I was really disappointed in this hotel because it's a Sheraton and I've generally had good experiences with Sheraton.

    The bedding in the hotel rooms is all white and I was disappointed when I saw the other bed in the room had coffee stains and scuff marks on the white dust ruffle (all over it) which led me to look at everything closer -- finding marks on the bed comforter too.

    Lights Out. The room was dusty all over and all of the lights were unplugged when I came in. I could barely see and had to move furniture to plug-in lights.

    Second day not much brighter. Room service left me with cold bacon, lukewarm tea and under cooked eggs. Not the way to kick-start my day.

    I have to stay here again tomorrow. Hoping for a better outcome.

    24/01/10 | Link | Rating: 2.0
    11. Heather B.
    I attended a conference here in late October 2011.  I will not stay at the location again.  We paid about $130 a night.  Self parking was $14 per day or valet parking was $19 per day - we opted for valet parking so that we didn't have to bother with hunting our car in the garage or hunting a space when we came back...

    The good:  Our room and restroom appeared fairly clean - the bathroom could have used a little more work in getting the walls clean.  The entry was lovely.  The bar and lounge area were a nice gathering space.  The personnel were helpful, nice, and quick to help.  The room had a large HD thin panel TV ( channel offering was poor).

    The Bad: The two things that stand out more than anything are the size of the room (extremely small) and the bed - ATROCIOUS! - like sleeping on the floor it was so hard.  The bathroom was nicely appointed but tiny and there was no bathtub - just a walk in shower - which, for us, was not a problem.  The towels were very soft at arrival but like cardboard the following days at replacement.  The tissue and toilet paper - cheap and rough.  The housekeeper indicated that we needn't use the recycle receptacle because they threw it into one bin anyway - apparently it was just for show.  The bed...I barely slept the three nights we were there.  The bed was rock hard.  There appeared to be no mattress cover - just a sheet with some type of pad underlayment that sounded plastic in the middle of the bed.  ( I don't even want to know.) I got up sore each morning.  That was the only place to sit in the room as well.  There was no fridge or microwave either.  The coffee in the room was way too strong, even if it was a Starbucks brand.  The hotel did not offer a breakfast...shame on them.

    I wouldn't stay here again.  And only stayed here because it was convenient to go to my conference downstairs.  I never have a bad stay at a Hampton Inn...I'll find it the next time...I should have known better...

    31/10/11 | Link | Rating: 2.0
    12. Jess L.
    3.5

    Stayed at this hotel for three nights for a weekend wedding.  It started out nice, as we were picked up by the shuttle from the airport, which makes things easy when you are in a new city.  Our driver was very friendly, and assisted with everything.

    Check-in was a breeze.  We were met with a friendly greeting and were quickly checked in.  Once we got to our room, we saw it was a little smaller than we thought, but it was bright and clean.  I had read the review about the bathroom and lack of space, but there were two glass shelves that allowed the beau and I both to have space to spread our stuff out.  And the pedestal sink was actually kind of a nice touch.  

    The only real complaints I had with the place are it seems the maid service came really late in the day.  (Between 4pm-5pm.)  So we didn't get things reset for the second night.  When sleeping the gap under the door was rather larger, which let quite a bit of light into the room.  I was closer to the window, but if I'd had a mask, would have used it.  The noise level was also a little loud.  It looked like there was a conference with a lot of 20 somethings there, which added to it.  We lucked out with an end unit, which did cut back on some noise.

    Oh, and I will end with a positive-the water!  The hotel lobby houses water in the afternoon...water with strawberries, water with cucumbers, water with lemon.  I never do it at home, but I love me some cucumber water.  It definitely refreshes!

    12/04/10 | Link | Rating: 3.0
    13. Dave S.
    First off, the staff is excellent and nice.  REally a 2.5, but read on.

    the Room: For the pricing tier, the rooms are a tad too small to what I have seen for the same price elsewhere.  Very drafty.. BRRR!  Sadly had to have the heater on much higher than normal which meant it was a bit more white noise than desired. Bathroom is nice with upgraded fixtures but I was really confused that the handles were on outside of shower slide doors but not in?That's confusing at 6am in the morn. Also, something I note at a lot of hotels - the vent in the bathroom - these should be cleaned out. Nothing creeps me out more than showering and looking up to see wads of particulate dust and other gunk clinging to the inside of the grates of these vents. Remember the vents do draw air up and out, so the stuff isn't coming back in to you, but, hey, when you're away from home, you want to feel like you're in a clean environment.

    For the desk area, I'm a love of outlets, and I think a powerstrip is great, but a powerstrip ziptied to the leg of the desk, while functional and efficient, kinda ruins the hosted room motif, like say at a hotel.  I'm sure the 'professional suites' are a lot more cleaned up, but alas, that was not what I saw.

    Wireless: In the room it is a pay, slow, complicated. Not easily identifiable.  The wireless network was not labeled "sheraton" but something like "networklan-08". Now in the lobby, sheraton offers free access and work stations.

    Parking: complicated- If you've never been here, you're not sure where to go in to park, and the parking lot is a challenge itself and IMHO not marked well. Access to the hotel is a little weird, too. On the lower levels you have to walk back up the transition ramps to a door located half way up the ramp Parking: at the desk they give you a mirror badge, but don't explain you have to keep the ticket with which you entered their garage.

    Elevators require to badge with room key to access any guest room floor. That was ok but never explained, so it takes you off guard the first time you are in the lifts.

    Take the airport shuttle if you wish to stay here. Enterprise is on property. I would have done that if I had known.

    Location: Really the location is great and for the most part all freeways are accessible. I would check with the front desk on the most efficient ways to your destination if you are a first time visitor, though.

    Redemption: a great indoor pool. Warm, clean, large. But bring your goggles or the chlorine will hurt. Clean workout room with good freeweights.

    Great lobby. The restaurant is pretty decent. Nothing extravagant but attentive and good for on site.

    I'm marking it pricy as the room, although renovated, fell short of expectations. I think that this is more indicative of the property, though, and once you get familiar with the quirks and the rooms, you should be fine.

    30/01/11 | Link | Rating: 3.0
    14. Jen B.
    It took awhile to check in. I was very disappointed with the rooms. They are tiny with no room to move about. If you are a larger person you will have problems getting in and out of the bathroom. There is only one mirror ehich is in the bathroom. The doors are very thin so you can hear people talking (which also means they can hear you). We could also hear the kids in the pool 2 floors below us.

    Their website also states they serve complimentary breakfast and hor d'eurves in the Club Lounge.  What they do not tell you is that the Club Lounge is for Sheraton Club Members (a paid membership) only.  We were supposed to be told this when we checked in but the gentleman failed to tell us this.

    We DID receive excellent service in the "regular folks" lounge.  Jonathon mixed up a great drink, was very friendly, and we did not have to wait for our drinks.  Thanks Jonathon!

    28/04/12 | Link | Rating: 1.0
    15. Jon L.
    A family wedding precipitated our recent stay at the disappointing Sheraton Clayton Plaza Hotel. In retrospect, it was an ominous sign when we called the bridal party (who had arrived ahead of us) from the airport and they reported that they were still waiting in the lobby for their room--two hours after the hotel's published check-in time. We arrived to a lengthy wait for the sole clerk at the front desk to assist us with check-in. Our low-floor room featured a scenic view of a neighboring roof, which was enhanced by an air conditioning compressor located immediately outside our window. While the room itself was clean and appeared to be somewhat recently remodeled, the hotel's vintage paper-thin walls and shoddy connecting doors allowed our neighbor's television noise to bother us well into the early morning. The location of our room ended up being a blessing in disguise, as just two archaic passenger elevators slowly underserved the entire 250+ room hotel, resulting in lengthy waits. Our preferred route to the lobby one floor below ended up being the fire stairs. While we didn't see any members of bell staff during our visit, one did appear as we were departing. Not to assist with our luggage or our elderly wheelchair-bound family member, mind you, but rather to inquire after we had finished loading the car if we were done with the luggage trolley that we had hauled around ourselves! Speaking of wheelchairs, the multi-level lobby relies on a hodgepodge of ramps and slow lifts, so the hotel is sadly not a great choice for travelers with mobility issues. With a dated and aging physical plant, obvious staff training issues, and several better options nearby, I cannot envision a scenario in which the Shearton Clayton Plaza Hotel would be any traveler's first choice on a visit to the St. Louis area.

    21/05/13 | Link | Rating: 2.0
    16. David S.
    This is a very unfriendly hotel.  They may lure you in with a reasonable price, but as soon as you walk in the door, the add-ons ensue.  You want 2 beds instead of one?  $20/night.  Internet is over $15 a day (it's free in the lobby, but you keep getting bumped off).  Parking's extra.  As you sign in, they try to talk you out of  
    Your privacy sign on the door is ignored.  Even with the sign, housekeeping bangs on your door at 7:30am.  Really?  Really.

    27/12/12 | Link | Rating: 1.0
    17. Kinjal P.
    Sheraton?  Are you sure?  

    I attended a wedding here early October.  The wedding was beautiful and the ballroom comfortably fit around 250 guests with a bar set up.  The staff was friendly and efficient.  They have a shuttle service to/from the airport which is helpful.  They shuttle also gave us a ride to the wedding church which was nice.  The club room is fully stocked with various coffees and snacks.  

    So why is this hotel only getting 2 stars from me? Pee-Ew!  There was a constant smell of sewage in the main lobby.  To me, that is unacceptable.  Especially in an area where food is served (the bar is located in the lobby area), the smell was a huge turn off.  

    The shower was extremely tiny.  I'm a pretty small person and I felt like I barely fit in there.  Also, there was not a single long mirror in the entire room.  I had to go to the hallway to use the mirror.  

    I've had some great experiences at Sheratons and this was not one of them.

    01/11/11 | Link | Rating: 2.0
    18. Chris K.
    The lobby smells like feces. Literally. I am not the only person to note this in the reviews. Every floor has its own unique disgusting odor. Our room's window faced an indoor pool room. And we found the previous guest's hair all over the bathroom. What an atrocious Sheraton.

    13/07/12 | Link | Rating: 1.0
    19. Stephanie I.
    I have been staying at this hotel every week since July 2009, and have loved every minute!

    This hotel was renovated last year, which was a definite upgrade to what it used to be. However, I still wouldn't consider this hotel to be the best I've stayed at in terms of newness and quality of rooms.

    But it is the best hotel in terms of customer service. The staff here is AMAZING and are so friendly, accomodating, and welcoming. Everyone from the front desk to the bellhops goes out of their way to ensure a happy and great experience.

    As for the rooms itself, they're fairly clean...some scuffs and/or stains in the carpets, but that is to be expected with a hotel that isn't brand new. The one downside is that some of the rooms have bathrooms with pedestal sinks, as opposed to ones with counters. Just a personal preference, but I like spreading my stuff over the counters and a small sink doesn't really allow me to do that. But the smaller bathroom is made up by a larger than usual bedroom, and all the rooms have flat screen LCD tvs, which is nice.

    Gym and pool facilities aren't very large, but there's never a crowd either. There's also a club lounge on the 14th floor that serves complimentary drinks and food.

    23/02/10 | Link | Rating: 4.0
    20. Chris C.
    I was a little apprehensive about staying here due to the other yelp reviews.  However, I felt that the hotel wasn't as bad as the reviews made it out to be.  

    The lobby is amazing.  They have free wi-fi and computers with printing available in 45 minute increments.  

    I loved my room.  While I can understand why some would view it on the smaller end, it worked for me.  

    The main benefit of this hotel is its proximity to a lot of stuff.  Down the street are numerous restaurants.  There's also a pretty good mall nearby.  The hotel offers free shuttle service to/from the airport and to other areas within a 5 mile radius.  

    Overall, this hotel was nice and clean.  It's in a great location where there's lots to do.

    16/10/10 | Link | Rating: 4.0
    21. Jason W.
    Great location, clean rooms, good rates, attentive front desk staff, bartender gave a strong pour, dog friendly, what more can you ask for.  Parking for oversized vehicles is easily solved by entering at the alley.  $14 isn't all that much so won't complain about that.

    29/11/13 | Link | Rating: 4.0
    22. David W.
    I was in town for a wedding and ended up staying here.

    Check in was quick but was caught off guard by the 17.00 per night parking (A few bucks more for valet). I just would assume parking would be free here. Despite being an SPG Platinum, there was no upgrade.

    I know this hotel recently went through a remodel, but I wasn't really impressed with the hotel... I don't know... hard to explain...

    Our room on the SPG club level floor was about as average as they get. In general, there is absolutely nothing special about this hotel.

    I did notice that the parking booth gate was always up with nobody to check on who paid for parking and who didn't... Essentially we could have parked for free.

    This hotel has "average" written all over it!

    24/07/10 | Link | Rating: 3.0
    23. Gretchen B.
    I think it is safe to say this hotel is very hit or miss with guests because I went into our stay *incredibly* apprehensive about the experience and came out 'a-ok' as my star rating suggests.

    We did book the hotel on priceline - and I can tell you this was the one hotel I did not want to get. But - alas - it is what we got.

    Some key highlights that were positives or different for us than what we read on the reviews:

    *Location - This was a good location for us. We were close to everything we wanted to do and with the Art Fair happening that same weekend was just an added bonus.
    *Parking (not the parking lot, see below for that) - we did not have to pay for parking (this may have been due to the fact that the St Louis Art Fair was down this street the same weekend, somehow we did not know that, but apparently it worked in our favor)
    *Service - albeit it not the best, it wasn't half bad. I am not sure if it is just because I was polite and inquired about getting a king size bed (vs the queen in the rooms I had read about) but the front desk actually upgraded us to a king size bed, which put us on the 'club floors' or something of that sort. This also gave us free breakfast and evening snacks in a small room. So - hey go ahead and ask, obviously...this worked in our favor as well. Just remember, being polite and not acting entitled is always a good idea when you want something extra!
    *Smell - I was rather anxious that it was going to smell terrible as so many reviews mentioned....it only smelled a little in the parking lot, but really not enough to bother me.

    Some downsides to this hotel that were either true to the reviews or not:

    *Parking Lot - HORRENDOUS. I am not kidding I almost had a panic attack each time we went in and out. This was enough alone to take off one star.
    *Elevators - Awkward staff only elevator when you walk in from the garage, guest elevators around the corner and incredibly slow.
    *Hair Salon/Church Room (?) - This was on the lower level when you went to the parking garage, and was just weird. Seriously.
    *Room/Bathroom - I think the upgrade to king size helped, but the room was still small. If we would have paid full price I can imagine it would have been more of a negative.

    05/02/13 | Link | Rating: 3.0
    24. Andrew W.
    hi i'm going to bump you because i have to go to starbucks to get wifi fast enough to be on yelp to give you a review. you charge people 14.99 a night for that?

    i stay somewhere else.

    01/02/12 | Link | Rating: 2.0
    25. Sara B.
    I have stayed here a couple times over the last year or so. I must say the only thing that blows me away is the doorman. He always remembers people. Engages in polite conversation and is very nice overall.
    The lobby is nice to look at, the room is decent. But nothing really special.

    14/01/11 | Link | Rating: 3.0
    26. Cynthia A.
    Can you give less than a star? AWFUL. Totally nickled and dimed. On EVERYTHING. Internet? Not in the room, less you want to pay 10 bucks per device for rotten wifi that's so slow its useless. Parking? You've got to pay for that.  Encourage me to not get room service so that I can get a '5$' credit on my bill, then ignore my compliance by charging me anyway and then walking in on me at 7:45am? When I had the Do Not Disturb sign on?
    The staff must be miserable, because they are some of the crankiest and most unfriendly people ever. You do NOT feel welcome here. Wish I had stayed somewhere else!

    27/12/12 | Link | Rating: 1.0
    27. Jenna M.
    Despite the bad reviews this place was given we decided to book a room. To our pleasant surprise it was really nice!

    The pool was full size and looked really clean. The work out facility was fantastic and the room was really nice and clean. Wifi isn't free, but it was $1 with our park-also not free.

    The only reason it's getting a 4 is because I found a contact hidden underneath the travel soap bottles, but it still looked really clean other than that!

    17/07/13 | Link | Rating: 4.0
    28. Karl K.
    -Parking garage is very cramped, with only 6'2" clearance. My stock height Chevy Avalanche barely fit. And there's no test bar. Your raised pickup will be a convertible before you know what happened. Take a small car if you're parking there. And it's $14/day w/o valet.
    -Elevators were always slow, to the point where we almost always took the stairs, and we were on the 8th floor (lobby in on the 3rd).
    -Our room was quite small. I would not recommend it if you are traveling with children and need a little extra room. In fact, even if you are traveling alone and are the type of person who needs to spread some things out for work, you will be disappointed. The size is really only adequate if you are only seeking a place to sleep and shower, and will not use it for anything else.
    -We traveled with a baby and asked for a crib to be placed in our room (which they agreed to) when we made the reservation, at check-in, and again 3 hrs after check-in. When it had not arrived by 8 pm, I tried calling guest services, but could never get an answer. Fortunately, we had an emergency pack n play in the truck just in case.
    -The sheets did not fit well and came off in the middle of the night. In addition to the fact that I discovered no mattress pad, there was a large (3' dia) pee stain on the mattress. And this was not one of those drunken pees that is relatively clear and leaves essentially a water stain on the mattress. I lived in a frat house for 4 years, I know what that looks like. No, this appeared to be a mattress taken from an incontinent octogenarian's home. Dark yellow. Almost green. And apparently I laid directly on it for at least part of the night. Eeeewwwh.
    -Avoid the breakfast buffet, it was funky. And I'll eat about anything, I'm not picky.
    -A few positives:  TV was decent. HD with a decent channel selection.  Staff was nice, just not very attentive. It appears the toilet flush could swallow a tube of tennis balls. No worries about clogs, but keep loose clothing and small children back when flushing, as they could be sucked into its vortex.  Shower was decent, but a little small.

    Needless to say, we won't stay at this hotel again, and will think twice about staying at Sheraton at all anywhere.

    12/11/13 | Link | Rating: 1.0
    29. Katherine I.
    I stayed here twice in the past year. This hotel is affordable and is conveniently located in Clayton where you can walk to various restaurants. The rooms here are not large, but they are clean and have been remodeled recently. I really like the walk in showers in the bathroom. This hotel is pet-friendly, which is a great plus. I have eaten a few meals here, and they have been very good. You will have to pay for parking here. I accept this without any anger since this hotel is in an urban area.

    07/01/13 | Link | Rating: 4.0
    30. Tim H.
    Not a bad room but the common areas, lobby an meeting rooms literally smelled like a porta-john. I got my first whiff walking in from the parking structure in the lower level and thought "Hey, maybe its just the basement." But, then upon check-in the stench returned. Not sure if it was just bad cleaning supplies or what but it was bad.

    The room was nice-enough. I had some issues with the TV which I promise were not user error. I hate how much slower hotel remote change the channels. Just annoying. I was on the 10th floor facing east which was cool so I could see the Arch, but that didn't makeup for the $8.95/day Wi-Fi. Whack!

    A plus was that they did give me (SPG member) a coupon for a free appetizer with the order of any bar item. Too bad I wasn't able to use it. So I hid it in the room for the next unsuspecting guest.

    The property is also close to the Metro Link station for a quick ride downtown which was nice. No need to an expensive cab ride.

    08/08/12 | Link | Rating: 2.0
    31. Gina S.
    One of the nicer hotels I've stayed at. The complimentary airport shuttle was nice and convenient, I just picked up the hotel phone located at Lambert airport and let them know I arrived and needed a ride. The hotel is about 20 minutes or less away from the airport.

    My room was ready before their standard check-in time, I was only an hour early. I was on the top most floor. My room key also doubled as the elevator key. You need to slide your key in the elevator key slot in order to select any floor in the hotel besides the lobby. The only issue is the elevator key slot was VERY touchy and didn't always accept my key...or anyone else's in the elevator with me. It took numerous tries and when one of them worked everyone scrambled to push their floor. I would have taken the stairs.  But that's 16 flights in a hot stairwell, no thank you.  Getting into my room with my key was never an issue.

    The room was small but very nice no less, it's in line with a $120-$140/night room quality. But some of the room amenities were a little more than average; a bath loofah (never got one if those from a hotel before), nail file, Starbucks coffee w/ to go cups. Just nice little touches you remember.

    I was in love with the bed the moment my head hit the pillow, so comfy. The white on white sheets wouldn't have been my choice. I woke up feeling like I had just slept in on cloud 9.

    Overall, good times. The staff were super friendly, accomodating and took care of any issues I had.

    21/07/11 | Link | Rating: 4.0
    32. James V.
    This is one the the older Sheraton properties. I stay here when the Westin downtown is full, like this past weekend.  It's okay. Just. OK. The rooms are tired. We were upgraded to a suite but there was no bath tub which made it a challenge to give Junior a bath, but we were too tired from our EXTENDED delay on American Airlines (one star) to complain.

    Next day, we left the room around 9:00 a.m., and swung by around 2:00 p.m. to change clothes, and guess what? Housekeeping hadn't come by! There was a maid across the hall and I'm all "So our room is next?" and she's all "I don't know nuthin' about YO room!" So then I HAD to complain.

    Our room included "free breakfast" in the "club", but by 9:00 there was, literally, nothing left, and what WAS there wsa incredibly gross! Yucky-poo!

    I waited 30 minutes for the valet to get my car from the garage . . .you know, little stuff, adds up to big negatives . . . just sayin' . . .

    Good thing I'm already booked for Thanksgiving at the Westin!

    02/10/12 | Link | Rating: 2.0
    33. Cindy S.
    My stay was terrible. Staff is not as friendly as I would expect for a Sheraton hotel. Someone else described service as "lukewarm" and that is the perfect word.

    When I checked in they only had me reserved for one night, I paid for two. On check out day, they slide a receipt under my door with a charge of $228, I already paid when I booked the room. I go to the front desk and got it fixed, supposedly. A few days later I check my bank account and I was still charged the $228. I call them and they tell me that I need to send them proof of my payment before they will reverse the charge. Should they not have this information? HEADACHE

    They charge $10 per night for internet, parking is $14 per day. Their bar prices are outrageous even for a hotel and the bartender was an a-hole. Elevators are slow, I always had to wait a few minuets for them to show up. I actually started to take the stairs instead.

    21/09/12 | Link | Rating: 1.0
    34. Jeanie M.
    The room was comfortable. I slept great on the bed. The hotel was clean. The lobby was smelly, though.

    The internet/parking package was $15/day.

    I called the hotel before the trip and asked if there were refrigerators in the rooms. I was told that many rooms have refrigerators, but if mine did not, "it would not be a problem" to get a refrigerator sent to my room. When I spoke to the front desk employee upon arrival, I asked if there was a refrigerator in my room. I was told that there was not, but he would see if there was one available. I explained that I was told before I arranged to stay there that getting a frig would "not be a problem."  He told me that "it was not a problem;" if he could find a refrigerator, he would have it delivered. Yeah, so I never got the frig. Nor did I get a call with an explanation.

    The housekeeping staff were really friendly.

    22/06/12 | Link | Rating: 3.0
    35. Marissa B.
    I was disappointed with the tv. They lied about what channels they have on the channel guide. Pool is filthy.

    16/03/14 | Link | Rating: 2.0
    36. Julie H.
    Went to MO for a wedding - this was the wedding hotel.  Room block was supposed to be Fri - Mon evenings (Sunday wedding, wedding party events Friday evening through Monday morning).  Was told they were completely booked Friday night (turns out this was untrue as others who booked after us were able to get a room if they raised a stink on the phone...my fault for being polite).  So, they told us they could book us a room for Friday in a nearby Sheraton.  Ok, thinking this is St. Louis, another hotel can't be THAT far away.....it was 40 minutes away and further South (as we were traveling from north of the area).  The Friday night hotel was nice and clean, and the room was wonderful.  Relocated ourselves on Saturday....and were disappointed one thing after another.  
    -Due to a long line at the arch, we were a little rushed to prepare for the rehearsal dinner Saturday evening - and there was a line at the reception desk due to only one person working.  We waited....and waited....and waited
    -Elevators were just slow.  consistently very slow.  And even on the main floor, there was not a marking indicating where the elevator was so when you were waiting you were unsure what was going on....took the stairs 7 flights up and down more than once.
    -Our room was the size of a postage stamp - queen size bed (I think), desk, oversized chair that took up the entire side of the bed and a shower so small it was difficult to turn around in.  No floor mat, so the bathroom floor was cold and damp.  Couldn't open the bathroom door and room door at the same time
    -Bedding didn't quite fit our bed correctly - it was awkward is the only way I can really explain it.  Bedskirt had a stain that looked suspiciously blood like....
    -Towels were removed from our room but not replenished (same with toiletries - due to the really small amount of bathroom space and zero counter space, we had an unfortunate incident involving a shampoo bottle and the toilet.....but I digress)
    -Electrical outlets.....were difficult to find.  Only one night table had a lamp, and it also had a plug, but we had a difficult time finding outlets in other areas of the room.- and couldn't find an outlet near a mirror to do my hair in.  Turns out others who booked AFTER us were given larger rooms (we did actually witness these rooms, they really existed), were given the upgraded toiletries same as those we were treated to when staying at the Sheraton somewhere not near where we needed to be.  Minor detail, but did add to the annoyance.
    -Internet was almost $10/day.  Free if in the business center.  EXCEPT the server was down for the weekend...the whole weekend.
    -Parking was NOT included.  When we arrived, they asked if we would be parking and we were informed there was a daily fee.  Ok...except the gate to the lot was wide open all day Saturday and all day Sunday.  ANYONE could have parked there or not, and if you were honest, you were charged (Monday morning we did need our room key to exit).

    Soooooo, we not only will not be going back (although we do need to return to the area for a conference in the not so distant future - thanks Sheraton for assisting us in narrowing down where not to stay), we would never recommend this facility.  There are quite a few other hotels even in that immediate area that are probably worth checking out.  Normally I don't review hotels, but with one little thing after another adding up, I have to recommend not staying here (turns me off to Sheratons all together).

    13/10/14 | Link | Rating: 1.0
    37. Charles S.
    As I travel to Clayton on business with some frequency and am a SPG member I have favored this hotel but never again. My previous experience, while tolerable, has now declined to levels that is simply not acceptable. First, they pump the lobby with artificial fragrance that exhibits a strong chemical smell prompting one in my party to look elsewhere due to sensitivities. Second, the workout facilitates are sterile, cramped, and antiquated. But the final straw was when my TV failed. I was staying for two nights and notified the front desk at 7:00am on day one only to come back to the room to find that at 9:00 pm that NOTHiNG had been done and when I inquired with the front desk was sent to "the manager" and put on hold for 10 minutes before I grew tired and had to hang up. I am left with the impression that this hotel just doesn't care about its guests, it needs desperate investment, and the service is poor.

    I simply cannot recommend this hotel for business travelers.

    04/11/14 | Link | Rating: 1.0
    38. Jared D.
    I seriously can't believe that this is a Sheraton. I wouldn't even call this place as good as a Hampton Inn. Seriously, I've been to roadside Hampton Inns with better rooms and customer service. This place is a shit stain.

    Last night both myself and my brother I shared my room with complained of sheets making us itchy. I would not be surprised if they were not changed. I went to the front desk. It's 330am. They offer to put me in another room. Great. I get in the "new room." It smells like shit and has a vacuum cleaner just hanging there. Finally on the third try they got me a room w/ clean sheets.

    No bell service (when we got there 5/5 of the carts were in use) The workers may as well wear uniforms that say "We don't give a shit."

    Avoid this place if possible. The name "Sheraton" ought to be considered deceptive practice.

    06/08/13 | Link | Rating: 1.0
    39. Alejandra F.
    We had a billing issue with being charged twice. It took three weeks and at least five phone calls to get anywhere with the billing department. The lady in the billing department was not the friendliest and didn't seem to be very patient. After explaining several times that we were charged twice after signing one receipt for the amount, I gave up and decided to just take it up with my bank.
    I still enjoyed our stay and room.

    05/11/13 | Link | Rating: 2.0
    40. Susan S.
    I've never stayed here, but various friends and relatives do when they come into town to do business in STL.

    So, I've had a drink or few in the lobby bar.  The decor is nice and the bartender is a sweetie-pie, although she's a bit overworked.

    I wouldn't recommend the Sheraton as a drink destination, but if you don't want to waste your precious "visiting" time roaming around to find a place to talk, this place will do just fine.

    18/10/13 | Link | Rating: 3.0
    41. Ari D.
    Super warm pool very deep 9 foot pool a really good atmosphere great service nice rooms great TVs old building downtown Clayton but connected to a bad company Enterprise..

    Sandy the driver is AWESOMEEEEEE

    09/09/13 | Link | Rating: 5.0
    42. Marge m.
    On the first day of my stay, there was no milk or creme to be had with breakfast, because it was spoiled. On the next day, all the brown bread in the bread box was green with mould. That's just the restaurant.

    One of the two elevators was broken for a month, and even when both worked, they seemed poorly programmed and it would take 5 minutes to get an elevator in the morning - to the point where people were late for work as a result.

    And there was a spurious fire alarm in the middle of the night, which no one could account for, not did anyone apologize for it.

    Worst stay ever in a hotel of this supposed calibre.

    14/10/14 | Link | Rating: 1.0
    43. Rod D.
    I have to drop Sheraton at least one star...ah make that 2.  Apparently they recently had a fire, so their kitchen is very limited. The breakfast buffet that was served was horrible - hard, cold bacon, over-done eggs, tasteless sausage...And the toaster wouldn't toast. They also had an elevator not working. On my floor, the ice maker was making a loud running water sound continuously.  And the vending/soda machine was out of order as well (further compounded by the elevator).  Last but not least, they were unable to print me a receipt (printer wasn't working).  That's just way too many issues for me to consider this as a decent hotel.

    16/07/14 | Link | Rating: 1.0
    44. Brian C.
    I've stayed here on many occasions and it's a fine hotel, maybe on the low end of the Sheraton brand but I've always found it to be clean and service friendly if sometimes a bit slow due to under-staffing.  The location in Clayton is often good for my needs and parking is easy either in their garage or on the street.  The Club Lounge is fine, my rooms have always been clean and up to Sheraton standards, and other than the slow elevators I've never had much to complain about.  The prices are almost always reasonable - or you can use just 7,000 SPG points for a free night since it's only a Category 3 hotel.  If you want a slightly newer/nicer Sheraton (which still has its flaws) stay downtown at the Sheraton on 14th Street or if you want a really nice Starwood hotel stay at the Westin downtown but don't expect the same level of amenities or perfection from an older and cheaper hotel like this as you would get at a Westin or other high end hotel.

    24/09/14 | Link | Rating: 4.0
    45. Stephanie B.
    There is no full length mirror in the room. There is no refrigerator/freezer. The ice machine on our floor was broken.

    05/12/14 | Link | Rating: 2.0
    46. Robert M.
    I went back and forth between 2 and 3 stars, and finally landed on 3.  I stayed at this hotel Monday to Thursday nearly every week for almost 3 months.  In casual conversations with friends, I would tell them that I stay "at a dumpy old Sheraton" in a suburb of St. Louis.  It is a dumpy old Sheraton, honestly.  BUT it has some good points too.  

    Bad points:
    - Small, dumpy rooms in need of renovation
    - Not very clean, generally
    - HVAC system mediocre at best
    - Slow, clunky elevators
    - Poorly ventilated and poorly equipped gym
    - Lounge food kind of a let down most days
    - Slow, unstable internet

    Good points:
    - Extremely friendly staff, especially at the front desk area
    - Location is pretty good, walking distance to lots of places (including metro station)
    - Bathroom floors that seem to be heated (my favorite part of this hotel, actually)
    - Glass showers in the bathrooms... good water pressure too
    - Nice lobby with constantly changing display of fresh flowers
    - Lounge somehow feels more spacious than in many other Sheratons... multiple TVs too, on different channels
    - Covered parking below the lobby level
    - Great hotel shuttle service with nice and competent driver

    15/02/14 | Link | Rating: 3.0
    47. Daniel C.
    I stayed here on business for 12 nights. I saw the negative reviews before I came, but I am a loyal SPG customer, so I went with it anyway. This Sheraton had its short-comings, but its staff more than makes up for them.

    First of all, as of today, the elevator problem is cured. Both elevators work and they are as fast as you would expect medium-aged elevators to be.

    There is still a limited menu in the kitchen. As other reviewers have noted, this is because of a kitchen fire. I was told by the friendly bartenders that the kitchen will be repaired around the middle of September. The limited menu still has enough variety to satisfy the typical diet. If not, there are loads of nice, walkable restaurants around the area.

    My room was clean with no signs of excessive wear. Perhaps the carpet could be updated. It was surely enough space, but I am traveling by myself; if there were four people in my room, it would be quite cramped (but perhaps the two double bed rooms have more space).

    The gym has two tread mills, stair masters, a stationary bike, free weights, and a Nautilus-type machine. There is also an indoor pool and an outdoor space. The pool area isn't as bright as the picture makes it out to be, but it is a great pool for swimming laps. It was also clean and well-maintained.

    ---

    With all this said, it was the professional staff that made my 12-night stay most pleasant. Everyone was incredibly friendly. Not just the front desk, but the bell hops, the bartenders, and those than cleaned my room. The answer to every request was "yes".

    Call me an apologist, but I was offered a great rate and received a great service. I would certainly stay here again.

    15/08/14 | Link | Rating: 5.0
    48. Christina R.
    This hotel has gone far downhill since my last stay here four years ago. What used to be a nicer than average hotel is now one that I will not be returning to. Heavily soiled, sticky carpets in the room made me feel like I couldn't take my shoes off. In addition, there was visible mold and mildew along the grout in the bathroom and stickiness on the counter. What really got me were the brown stains on the sheets that I found as I was getting into bed. No free wifi either.

    The clientele at the hotel was also very loud and rowdy late into the evening even on a Tuesday, with large groups of guests crowding outside the front door to smoke. I realize that clientele can be variable and am trying not to let that influence my review, but it certainly didn't help make my visit any more enjoyable.

    I decided to give 2 stars since the staff was very pleasant, but the facilities here are in need of a serious upgrade. Look elsewhere when staying in St. Louis! Especially at this price.

    15/09/14 | Link | Rating: 2.0
    49. Victor H.
    A recent fire at this hotel property has caused one of their two working guest elevators to go offline -- creating a huge mess with guests navigating the commute between floors. We stayed here this past weekend, in town for a family weekend, and dealing with the one working elevator amidst an apparently completely booked hotel was a nightmare situation.

    Each (attempted) elevator trip wait lasted between 12-15 minutes. Each way. Unacceptable. When possible we gave up and walked the stairs but not able to do so every trip while lugging wedding gear, bags, etc.

    I understand the recent fire contributed to the disruption but at no point were guests witness to any repair teams on site working to resolve the issue. Optics in this case are important, especially when staying at a higher end establishment such as this Sheraton.

    Only saving grace here from a 1 star was front desk supervisor Shay provided us a complimentary night stay off our reservation when I notified her of our terrible frustration. It was a nice gesture, one I think they were offering to all complaining guests who happen to be a Starwood rewards member.

    16/07/14 | Link | Rating: 3.0
    50. Rose L.
    Staff is super friendly and helpful.  Parking is easy.  In fact, I parked on the street directly in front of the hotel on a Saturday and Sunday.  The parking garage is attached to the hotel and looks easy, but I didn't need it.

    The bar and restaurant are good!  I had a chicken/avocado sandwich with fries.  It was ginormous and delicious.  I eat a lot for a girl, and I couldn't get much past the chicken breast and a few giant cut fries.  

    The room was what I expected from the Sheraton.  Great linens,  updated shower and bathroom, lovely toiletries.  We stayed on the 14th floor/club level and had access to a sweet lounge with free snacks and drinks (including alcohol!).  Sadly, some small kiddos were hangin in there with their parents, so it wasn't a place I wanted to frequent for long. The view from my room was fabulous at night.  I could see the lights in the city in the distance, and it was gorgeous!  

    I like that I can have the fan on constantly with the heating/cooling system, as I need the noise to sleep.  Would definitely stay here again.

    27/01/14 | Link | Rating: 4.0
    51. Sally C.
    Oh Clayton Sheraton. I have had lovely stays in your other locations, so I had high expectations for this one. It makes me sad that I couldn't give you more stars.

    The good: the lobby is really pretty, its not too hard to find, the staff are friendly and lovely people. The man at the counter graciously offered me internet and parking for free, before he realized it was already included in my reservation. The lady who served me at breakfast was friendly and kind. My bed was super comfy and there was always enough hot water.

    The bad: My sheets were not clean. Maybe they were and there were some dark stains they couldn't get out, or something. Either way, I didn't get in til late and the best housekeeping could do was send up new sheets. It felt like so much work to strip the bed to put on the new sheets at midnight, then I was paranoid there were other things not cleaned in my room. The room was a lot smaller than I expected for the SPG level, everything felt a little cramped, but it was fine for just one person. The TV only had 40 channels and most of them were crappy. The elevator took a long time. The parking garage is a little oddly situated- you have to go all the way down before you can get out.

    I ordered breakfast on my last morning using my green vouchers (I don't need poor housekeeping to come in every day). The man who took the order said they didn't have French toast sticks (off the kid's menu) due to their limited menu but they had regular French toast. I was under the impression that they could've cut up the regular French toast to make a kid's portion, but didn't want to annoy him so I said the regular was fine. When the food arrived, the bill was twice what I expected. Apparently, he had misheard my "French toast sticks and single egg" order for "French toast (which I agreed to), two eggs, and toast" which doubled the price of my meal. Plus, I didn't need all that food. I just wanted something small and hot. The staff who brought up my food apologized for the mistake and went to fix it; she graciously left the food for me rather than take one egg and the toast away. Sadly, the food was cold. Even wrapped in plastic wrap, it was cold. It made me wonder how long my food had been sitting there before it was delivered.

    Perhaps all the weddings and other activities going on in the city this weekend made it difficult for the Sheraton to adequately provide consistent good service, but I've had better. This stay was okay, but it wasn't up to par.

    09/11/14 | Link | Rating: 2.0
    52. Jesse J.
    There was no soap in my room, and when I asked for some the staff told me there was none available. They suggested I could try shampoo instead. Whether or not that made sense, this is not a service level I would expect at a high-priced business hotel. In addition, all carpets in my room were disgusting, it smelled like old pizza or a greasy take out joint in the room, and it felt they generally don't care for their guests.

    The location is a dead part of town, nominally convenient for its proximity to the metro train, but there is nothing nearby at night. Lobby has very little space, few places to sit. Just a generally depressing place, badly in need of renovation or a lowering of prices.

    The only thing I did enjoy about my stay here was the bed - sheets were clean, soft pillows, no bedbugs. The only thing that did not cry out for a low rating.

    01/11/14 | Link | Rating: 1.0
    53. Caity T.
    Totally A-OK. Just A-OK.

    Several reviews talk about dumpy rooms. Ours wasn't dumpy, just on the small side and could use some updates (the leather upholstery on the headboard was worn and like another yelper noted the bathroom door and room door get in each other's way). It was Plain Jane, but clean. Fine for a short stay.

    Lobby is nice. We got takeout elsewhere and ate near the bar. Tables were clean and the bar area has an open feel.

    What's with charging for WiFi, though? Get with the times, Sheraton. WiFi access is a big deal to most people nowadays and could be a deal breaker for someone here on business. You need SOMETHING to redeem the small rooms.

    Pool was great, shuttle service was quick and courteous, and the concierge was helpful identifying good food within walking distance.

    20/06/14 | Link | Rating: 3.0
    54. Matt H.
    The Sheraton Clayton is a decent hotel. What makes it worth a stay is the friendly and helpful staff. For example, Brenda who works in the restaurant (Alexander's) was very friendly and attentive.
    The hotel itself is weary and in need of a major overhaul. The dents and dings in the walls and doors show its forlorn state.
    The garage is dirty and seemingly forgotten.
    I didn't check out the pool or gym, but from past reviews I conclude that I didn't miss much.

    06/04/15 | Link | Rating: 3.0
    55. Liz T.
    Don't plan a meeting here. They are inflexible.

    15/05/15 | Link | Rating: 1.0
    56. Robert C.
    Run far away. Far.

    Worn down room. Air conditioning was more like a wind tunnel clicking on and off, than a comforting coolant. 2 hours sleep. I was on 7th floor, and forced to use the stairs several times because the elevator took over 10 minutes.

    The kitchen had limited menu, because of a fire.

    Only positive?  The lobby is surprisingly pretty

    17/08/14 | Link | Rating: 1.0
    57. Tina S.
    I had a breakfast seminar here this morning. There were no signs pointing us to the direction of the conference rooms. We did not have enough utensils for everyone. Third strike, this was a meeting that was going to last all morning, and the coffee was only served in to go cups....Not what I expected from the Sheraton.

    18/02/15 | Link | Rating: 3.0
    58. Christine W.
    3.5 that I'm bumping up to 4.

    I wasn't sure what to expect here, given the very mixed reviews, but was pleasantly surprised. Like others, I appreciated the nice lobby (no weird smells), free shuttle (servicing airport and other locations within five miles, including WUSTL), and helpful staff (speedy check-in).

    As far as the room goes, I was on the Club floor. Not sure if these rooms have been more recently updated than others, but I had no issues with cleanliness as mentioned in other reviews. The decor didn't seem worn, just a bit boring like most Sheratons. I was pleasantly surprised to find a bathrobe in the closet, and I could hop on the lounge WiFi for free (now complimentary if you book direct, but I booked through a third party site). Internet was fast enough for Netflix. There were two bottles of free water, too.

    No, the room wasn't huge, but I've seen smaller. And, really, for $110/night on a weekend, how much more can you really expect? I didn't like the bed, but I generally find Sheraton beds too soft, so I was expecting that and it's not an issue with the specific hotel.

    No elevator issues per other review -- though once we went up a floor and back down to the lobby before really going up. Weird but not a big deal...

    Two small hiccups:

    1) I couldn't get into the room initially and had to go down to reception again. My key worked...but turns out I had to push the handle up, rather than down. I was in 1401, though it sounded like that may be an issue for other rooms, too. Not a big inconvenience, but should really be noted at the front desk and shared with guests at check-in so you don't need to go back down.

    2) When I inquired about airport transportation in the morning for a 6:05am flight, the front desk took my room number and offered to call a cab for 4:30am for me. This didn't happen...but luckily another guest was leaving at the same time and let me split the ride with her. I should probably have called down to check when I woke up like I was considering. Could probably have taken the 5am shuttle but didn't want to risk it.

    All in all, pretty good value for what you're paying, especially as a leisure traveler who's not spending that much time holed up in the rooms and especially if you're not driving (the shuttle saves $50+ in airport cab fare alone).

    19/04/15 | Link | Rating: 4.0