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Sheraton St. Louis City Center Hotel & Suites in Saint Louis, MO

Sheraton St. Louis City Center Hotel & Suites in Saint Louis, MO

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Company Info:

Rating: 3.09

Address: 400 S 14th St, Saint Louis, MO, 63103

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    Comments (76):

    1. Jessica L.
    Wonderful staff, large rooms - awful food.

    25/03/07 | Link | Rating: 3.0
    2. Trisha Y.
    Loved it! The room was very nice, lot's to do.  I've stayed 3 times!

    09/06/10 | Link | Rating: 5.0
    3. M.B. J.
    Good:

    *Location:  Quick walk from the Amtrak station, where I arrived, and practically next door to the Scottrade Center, which is where I was heading.
    *The room was up to the usual standards of hotel cleanliness, though it did smell smoky (despite being a non-smoking room).

    Bad:
    *I thought $159 ($187 after tax) was high for one night in the middle of the week (Wednesday)
    *Not only did Internet access cost money, but it was possible to buy it over and over in their confusing purchasing interface without any sort of confirmation screen.  I got double billed, once for unlimited and once for 2 hours.  Why did their purchasing interface even allow me to bill myself this way?
    *No one told me the Internet was free in the common area. Golly... wonder why they wouldn't tell us, when it's $10 in the room?
    *The front desk was unhelpful with the Internet charge and removed the cheaper charge, even though I'd used just 15-20 minutes of access and thought paying for the $5 session was more fair.  Only when I told them I would be escalating my complaint did they erase both charges.  I escalated my complaint nonetheless through Sheraton's website and have yet to hear a helpful reply on the matter.
    *I couldn't find the continental breakfast, but the "Bistro" restaurant attached to the hotel was offering standard breakfast items like oatmeal for $8 a bowl - what a steal!  Needless to say, I went out walking looking for somewhere else to eat.
    *There are no eateries exceptionally close to the hotel.  Not even a McDonald's!
    *Someone, presumably housekeeping, pounded my door loudly at 8:50 am and tried to enter.  The safety latch prevented them from entering, but it didn't prevent them from slamming the door against it multiple times until I was hiding in the bed like a pansy. They then apparently lost interest and continued down the hall.  I've never had this happen at a hotel, so I wonder why Sheraton was different.

    I don't think I'll stay at any Sheraton again, and DEFINITELY not this Sheraton, unless there's simply no other option available.

    24/08/08 | Link | Rating: 2.0
    4. Nathan H.
    A great hotel choice in St. Louis. The Sheraton City Center is in a very convenient location (next to Amtrak station, Metro station, blocks from Arch and Stadiums) so it was a prime choice. there are other more centrally located hotels, but for the price and the size of the rooms, this was an excellent choice. Huge hotel rooms for the regular size (would have been interested to see the club and suite rooms). great and accommodating staff and hotel personnel. only thing is it could have used more taxis around for guests. but another trip to the STL would probably get another stay here.

    17/04/08 | Link | Rating: 4.0
    5. Michelle D.
    I have stayed here a couple of times while in town for fun.  The hotel rooms are very large but somewhat dated.  They are not super clean but are servicable.  The location is great.  Close enough to walk to all the big places in nice weather and just across the street to the local transit/train when it is sweltering hot.

    05/07/09 | Link | Rating: 2.0
    6. Judy M.
    For a little over a hundred a night on a Saturday with a AAA card, we were in the perfect location for a Blues game. The front desk person was very nice and friendly. The parking was convenient, less than other hotels in other downtowns, and you could park and come and go as you pleased for about the same cost as special event parking for the game itself.  The room was also spacious and clean.

    15/02/09 | Link | Rating: 4.0
    7. Yvette B.
    I wasn't repulsed, but I wasn't impressed either.  Lobby was nice.   But the room was unkempt.  The carpet was soiled, and the place seemed in need of a major overhaul.   We opted out of our King Suite and headed up Spruce to the Westin.   The Westin was incredible!

    16/02/12 | Link | Rating: 1.0
    8. Linnea B.
    Good place to stay in downtown St. Louis.

    On the plus side:
    Relatively convenient for sightseeing in St. Louis
    Relatively good price, comfy suite rooms, restaurant and Starbucks onsite, as well as pool and exercise room.
     
    On the minus side:
    Wired internet in rooms for a $10.99 per day. I am never a fan of being charged extra for internet access.  There is free wireless in lobby and common areas but you are blocked from accessing any free wireless in the rooms.  Parking is $17 per day.  Room service food  is so-so.  

    Location is a five minute walk from Union Station and from metro access, and about a half hour walk from the Arch.

    21/08/08 | Link | Rating: 3.0
    9. Jason F.
    Location, location, location! Can't go wrong with the central location of the Sheraton in St Louis. Its close to Metrolink, Busch Stadium,Gateway Arch, and Amtrak which is a huge plus for travelers.

    The service was top notch and staff was nice and helpful. We were greated immediately and the room looked like a suite. It was spacious with a fridge and couch and very comfortable. No wifi however, booo! So that wasn't good, but we were on vacation so no Internet wasn't such a bad thing as we had our phones. The king bed was nice, cozy, and comfortable...something your looking for when your traveling.

    I was very pleased with my experience with Sheraton St Louis City Center, I recommend staying here.

    01/10/08 | Link | Rating: 5.0
    10. Chris F.
    The main thing going for this place is its great location. Literally right in front of the Civic Center MetroLink station, so it is convenient when using the MetroLink from the airport. There is a short walk to Busch Stadium and the Gateway Arch as well.

    It was nice to get the attention that I got upon entering the hotel lobby. I was greeted almost immediately and checked in quickly. A little snafu came when there were still someone staying in the room that we were reserved for, but that was quickly resolved by the staff. I don't know how that mistake could've happened, but oh well. Fortunately there was nothing inappropriate going on when we walked into the already-occupied room. :-)

    The rooms are on the average quality. Surprisingly, the king bed room also included a sofa and chair, so it was almost like a suite. The window looked out into the central courtyard with a view of the inside of the hotel. A little lame and disappointing. I would've liked a window looking out into the city.

    Unfortunately the sheets had some kind of stain in it, so that's a big no no. Since I only stayed for one night, I didn't bother to bitch, but otherwise I would've asked for new sheets. The bathtub faucet also didn't work correctly when you pulled on the metal tab to switch to the shower head, and it made for a very messy (and water-wasteful) time in the shower.

    Minus one star for the mistake of providing a room with people still in it, stained sheets, and malfunctioning fixtures. Again, since this was only a one-night stay, there wasn't a need to bitch and moan about it to the staff.

    30/09/08 | Link | Rating: 4.0
    11. Stacy G.
    Stayed here for a conference and hotel was extremely nice. Food served to us was wonderful and staff very friendly! Great location to MetroLink!

    21/03/11 | Link | Rating: 4.0
    12. Michael L.
    Great hotel near Busch staduim

    09/08/10 | Link | Rating: 4.0
    13. Amy L.
    Actually, I want to give this place 3 1/2 stars.  My bf booked this place on priceline or hotwire and we surprisingly got it for a good price and got a suite!  It was a little on the older side, and not the cleanest (the couch and chairs had stains and the carpet was a little dirty looking), but the beds were very comfortable and the place is in a great location. It is walking distance to all the sports venues (though a good walk to the Edward Jones Dome--football), Union Station (shops/restaurants), the Arch, other hotels, restaurants, etc. I agree that the parking is a little steep--$17/day and the garage was almost full when we got there on a Saturday afternoon.  

    The bar in the lobby area was okay--a couple of tvs.  They have a delicious brownie desert on their restaurant/room service menu that was worth every penny. We walked around upstairs and they have a nice banquet/meeting room floor as well.  There's a pool and a big balcony that looks out over the city where you can lay out--too bad it was a bit chilly for that!

    14/11/08 | Link | Rating: 3.0
    14. Swati B.
    PERFECT LOCATION downtown.  Near the Metrolink, walking distance from Busch and Scott Trade Center.  Rooms are decent..good size, comfy bed, somewhat dingy though.  Not really good lighting.
    Service...eh.  The front desk/concierge were about as helpful as a tourist.  When asked about breweries and bars to check out all she could say is "go to the landing".  "Where's the landing," I asked...."just take the train there".  What?
    WIFI will cost ya $11/day.  Parking $17/day, but if you valet its $23/day
    We made the mistake of also getting breakfast at the restaurant here.  Service was INCREDIBLY SLOW.  My server disappeared for a solid 20 minutes!  All I wanted was a refill on my coffee...and for 13 dollars I was expecting an outstanding Frittata...it was just mediocre.  $4 for a cup of coffee or milk?  WOW!  
    Thankfully, I used points to stay here...if you get a good deal, its worth it for location...but don't expect much service!

    15/08/10 | Link | Rating: 3.0
    15. Nikki R.
    When I am staying at a hotel, the only thing that I ask for is a clean, comfortable room and to be left alone. This hotel fit the bill. The bed was so comfortable and the room was very spacious. The staff was friendly. I am a person who does not need a lot of hand holding so I don't know how knowledgeable the staff is about the city because I do my own research before I travel so I know where I'm going. I am on a restricted diet so the refrigerator and the microwave upon request was a huge plus. This hotel is located directly across the street from the Metro Link. This is a HUGE, HUGE bonus because that train takes you directly from the airport  which saves on transportation costs since you don't have to use the Super Shuttle. The buses and train took me to everywhere I needed to go. The hotel is within walking distance of Union Station and the Scottrade Center. I have no complaints. I will definitely stay here again.

    25/05/12 | Link | Rating: 5.0
    16. Carlos S.
    From being in Saint Louis before and not having a great experience at the Holiday Inn I opted for a more well known hotel that usually has a good reputation, here comes the Sheraton.

    Most of the hotel room sizes are 550 sq ft which makes for a really considerable amount of space for a hotel room. The room I requested had a King sized bed, Queen sized sofa bed. As I mentioned there was plenty of space which was nice. The bed is really comfy and seems to be an ultra plush bed. When we got there the covers weren't clean, they had noticeable brown spots here and there. This was changed immediately at our request.

    Maid Service, as everybody whose been to a hotel knows they tighty up the room everyday during the morning/afternoon. Sadly this wasn't done at all, she completely skipped our room and we didn't have a Do Not Disturb sign up. We had to call the lobby to get the room cleaned up (with fresh clean towels brought in and such).

    The internet is where it gets interesting, they have free wifi for the lobby but it costs $10.95 a day in the guest room. Please keep in mind that the internet is NOT wifi in the rooms, it's a direct wired connection, only one! This was pretty much a let down for me, so if you have more than one laptop with you, sadly only one of you will not get internet access. For those who are tech-savy as I am, the service locks in your MAC Address for 24 hours.

    The location of the hotel has an exit right off the highway which makes it really convenient and easy to find. Parking is $17 a day with valet at $23 a day. The parking is a bit tight depending on what type of vehicle you're driving.

    This hotel has a nice sized pool & hot tub which I think is pretty awesome. The nights we stayed there, it was practically empty there which was nice and relaxing.

    I've been to other Sheraton Hotels and I honestly expected a lot more, such as free internet, maid service not missing a room, the bed being clean and such.

    Regardless it was a pretty good place to sleep at especially since the beds are super comfortable and they have REAL PILLOWS unlike the Holiday Inn.

    I will say that the hotel staff was pretty nice and helpful and fixed up our issues right away.

    02/11/10 | Link | Rating: 3.0
    17. Tim S.
    Once again a good hotel!  Once again a hotwire hookup!  Around 70 a night.  A few blocks from Busch Stadium.  Easy to get to.  Comfortable ass beds!  Only bad thing was 17 a day to park which is a tad bit weak sauce.  Its downtown though so its understandable.  Friendly staff and a cool bar that has happy hour specials to get your drink on before you head down to the game.

    13/10/08 | Link | Rating: 4.0
    18. Robert T.
    THE GOOD-The best bed I have ever slept in in a hotel.  Awesome

    THE BAD/UGLY:  I encountered the rudest and most ridiculous desk clerk on the over night shift.  I have never been treated so poorly.  

    The room I stayed in was pretty torn up.  Scuff marks all over the walls.  But, damn...that was was comfy.

    29/05/11 | Link | Rating: 2.0
    19. Nicole H.
    Clean but just mediocre service.  Rooms were large and comfortable, fridge was available.  Really not happy with customer service aspects -- meeting our needs, conceirge, etc.

    21/10/11 | Link | Rating: 3.0
    20. Howie A.
    Wow, where do I begin? Lets start with the location which hits the trifecta across the street from the interstate, some sort of bus station, and an abandoned government building.  My view however didn't allow me to see the beautiful location as it looked over an interior courtyard/neighboring rooms.  The 27 inch big box TV was very nostalgic, thanks Starwood!

    12/07/11 | Link | Rating: 2.0
    21. Lindsay M.
    I would give it 0 stars if I could.  I can't believe this place has more stars than the Hyatt down the street.  I stay at the Hyatt every week.  They have excellent service, comfortable rooms, and great food options.  The Hyatt was sold out this week so I was looking for a similarly priced alternative.  At the Sheraton, you get a beautiful view of a highway ramp, and all the noise that goes with it.  The shower pressure is poor, the towels are tiny, the outlets at the desk are so loose they don't work, the breakfast food is so manufactured I found it inedible, the wait-staff is indifferent, the parking lot is strange... I could go on.  I will never stay at this hotel again.

    03/05/11 | Link | Rating: 1.0
    22. Sherah B.
    This is a really nice hotel! I booked through hotwire, per usual, and this was my result. I was very pleased! The Sheraton is a great location in terms of hockey games or other events at the Scottrade Center, and only a long walk/short cab ride away from Busch Stadium, Laclede's Landing, and other touristy attractions.

    The room was awesome! Huge! The bed was comfy and I liked the toiletries. The staff was also super helpful as both my friend and I forgot our toothpaste!

    Overall, great hotel stay at the Sheraton!

    16/05/10 | Link | Rating: 5.0
    23. Cory S.
    Had dinner reservations @ bistro 14 before a concert. We have done this before out of convenience and it worked well. This time we were confronted by 3 people at our cardoor informing us it was 30 to valet tonight (normal price $5). That was bad enough bit they were also just really rude about it.  They need to be careful because the convenience to Scottrade arena is the only good attribute of his place. It is old, dirty and rundown. My prediction is it will not be around much longer.  So onto dinnner at their restaurant Bistro 14. You would think they would be prepared on concert nights, nope!  Took 25 min for a waiter and a dumb one at that. Took 1 hour to get apps and a salad. Food was actually OK if you can take the rest of it!

    18/02/12 | Link | Rating: 1.0
    24. James V.
    This hotel is outdated. The rooms are large, so that's nice. I hadn't seen a CRT T.V. in a hotel in like FOREVER!! Staff not helpful and boarderline rude. In fact, the between the front desk and the valet (who brought the wrong car down EVERY TIME!) we never attempted the restaurant! AVOID! The only reason we stayed here is because the Westin up the street was full for some Jesus convntion or something. AVOID!

    08/11/11 | Link | Rating: 2.0
    25. Lisa K.
    Good deal through hotwire. We had a bachelorette party at the hotel and were pretty happy with it. The rooms seemed oddly isolated from each other - it seemed to take forever to get through all the hallways - but that was probably good for our purposes as well as the other guests there. We got upgraded to a suite for one of the rooms and it was quite large, with plenty of couch space for everyone in addition to the separate room with 2 queen sized beds. The only awkward thing was that the bathrooms themselves were quite small. The beds were INSANELY comfortable, from the mattress to the sheets to the pillows - that was great. There's a nice pool up on the 13th floor that seems to be open all the time. It's pretty well located although the area nearby can be a little sketchy at night. The only really bad thing was the rip off parking.

    11/08/10 | Link | Rating: 3.0
    26. Andrew W.
    finally someplace giving a bonus for declining housekeeping. one of the best staffs of any hotel.

    very mixed crowd of people staying, some business, tourists, in for sporting events, teenagers for school sports, etc etc.

    condos in one half make for an interesting setup. always lots of dogs in the hotel, coming and going!

    the king bed is wonderful.

    04/10/10 | Link | Rating: 4.0
    27. Jonathan B.
    This is the hotel I stay at every time I visit St Louis. The staff is always friendly and the hotel is very clean. The rooms are inviting and relaxing, and the beds are always very comfortable.
    This hotel has an indoor pool and hot-tub on the top floor with an outdoor observation area. It is beautiful especially in the evenings. The location is perfect if you're visiting downtown St Louis.
    The hotel says that parking is $17 per day, yet if you park behind the hotel in that lot, I believe it is closer to $12 per day.

    03/05/11 | Link | Rating: 4.0
    28. Ellen M.
    Good place.  We got a BIG room for $180 nightly, which included "continental" breakfast (included choices of cereal, croissants/muffins, eggs, bacon, oatmeal, fruit, etc. - tons of stuff).  The room had two queen beds, a nice sitting area, and two televisions.  I think there was a smaller room for even less.  We tapped into the wifi for free.  Beds are comfortable and the building is nice and secure.  The room smelled a little stale, like it may have been a smoking room in bygone days.

    Pool and hot tub area, and fitness center are decent.  There's a nice observation room surrounding the pool, so lots of bright light.  The immediate area is highways and commuter train track, so the views aren't all great.

    Walking distance to Union Station, the Arch, the stadiums for the Blues and the Cardinals.  Also a MetroLink stop across the street.

    The staff are super friendly!

    03/06/08 | Link | Rating: 4.0
    29. Lori M.
    Do not stay here! Horrible service. Spent $200 on a room and the room was not ready two an a half hours after check in time. Poor staffing by management in the bar/restaurant.

    22/09/12 | Link | Rating: 1.0
    30. Josh L.
    Wonderful hotel. Very pricey restaurant $13 for sandwich, $20+ for dinner. Basically across street from Savvis Center and stones throw from Union Station. Very friendly & accommodating staff at front desk. Took forever for my request of a bottle opener but the hotel was absolutely packed due to a college hockey tournament in town, so I understood. Decor is typical Sheraton style. Room was very clean and spacious (king bed). Had fridge w/ bar sink. Really strong water pressure (almost painful) in a rain-style shower/tub. Beds are comfortable as are pillows (which is unusual for hotel fare).

    Parking was in 3-level garage with elevator access directly into the hotel.  They give you a convenience card to open the gate, but it's still $13 a day to park.  It filled up very quickly on Saturday night and getting back to the hotel was not a pleasant experience due to the Blues hockey game traffic.  Several roads were closed, but that's not the hotel's fault.  Just something to keep in mind.

    Overall, I liked the hotel.  It was a convenient location, the zoo & several restaurants were within 10-15 minutes.  I will stay here again.

    05/11/10 | Link | Rating: 4.0
    31. trina r.
    The location is great right off of 40E downtown area. The lobby was clean elegant, there was a pool on the roof top with windows. However the rooms were a mixture of plaid old couches mixed with extremely old date wood funiture. The arrangment of the funiture was awkward. The t.v. stand was on the side of the bed rather than infront of the bed. Nothing was upgraded like in the lobby. Carpet was flat, cheap & dull along with the curtains old thick vintage nothing seemed to say ahh. I wouldn't stay here even if I received a free night. It was not cozy.

    18/12/12 | Link | Rating: 2.0
    32. Paige M.
    A solid three-star experience. I booked the Sheraton for a last minute road trip via Priceline.com . For $85/night, I had a swanky room on the 6th floor with a courtyard view. Aesthetically, the room was great and bed was comfy. The downside? The walls are paper thin. I could hear doors slamming all around me, the television next door, and the toilet flushing upstairs.

    Other Cons:
    - During check-in, the queue was six deep with only one clerk. The manager appeared, asked who was checking in. Everyone responded, then he walked away and never returned.
    - There are only three elevators for the hotel, which led to slow transport and massive queues building up in the lobby.
    - One of the elevators broke and was out of order for the duration of my stay.
    - Parking in the hotel garage was $17.00 a day.
    - A serious lack of restaurants within walking distance. The Hard Rock was closest, and it was several blocks away.
    - The pool was swarming with children the entire weekend. In addition, there were no clean towels available as of 5:00pm.
    - The jacuzzi was broken. The jet streams weren't working, and it felt like sitting in a tub of lukewarm dirty bathwater.
    - Children were playing in the jacuzzi unsupervised, including a diapered toddler.
    - The floor around the pool was drenched and super slippery.

    Pros:
    - The Sheraton is located directly across from the Civic Center MetroLink light rail. And by directly across, I mean it's in the front yard of the hotel. Very convenient.
    - There is also a Downtown Trolley stop and bus stop located right in front of the hotel.
    - It's only a five minute ride to the Arch and other attractions via MetroLink.

    The cheap rate and public transport were the real winners for me in this hotel. Had I paid full-price, I would have been upset, but for $85.00, I can't complain too much. If you're looking for a place to lay your head while you spent most of your days exploring St. Louis, stay at Sheraton.

    09/07/11 | Link | Rating: 3.0
    33. Anna M.
    A real dump. There are stains all over the carpets, dirty laundry is always I the hall.  Rooms while huge are dark and dingy. Furniture is old, frayed and covered in stains. The worst was when I got into bed and pulled the covers up there were brown marks all over the sheets. Truly disgusting. I've stayed at holiday inns that are worlds better than this dung hole. Avoid!

    28/06/12 | Link | Rating: 1.0
    34. Ronyelle B.
    We stayed here 8/24-25/12.  Its a decent hotel.  Clean (abit dated and dark) and the staff was helpful. The room was huge. There is NO free WIFI.  There is a huge bus stop hub across the street which looked dicey at night.  It is located in an odd spot. Not really within walking distance of anything except the Scottstrade place and maybe the Peabody.  There was some construction going on so maybe it will be better later.  There was alot of cabs so getting anywhere was quick and easy.  I cant say anything bad but Id probably stay somewhere else next time.

    29/08/12 | Link | Rating: 3.0
    35. Scott K.
    I don't understand the negative reviews.  This place is gorgeous, the staff is very helpful and friendly.  The price was great, and so is the location.  I'm so glad I chose this hotel.

    02/08/12 | Link | Rating: 5.0
    36. Jayvee W.
    For the price of the room you will get a large space. After that there is nothing special about the room. The couch and chair in our room was so old that my wife sat down and I had to help her stand up because she fell so far down. The positive is the that if you are going to a Cards game you are within walking distance to the stadium. Go to the Westin down the street. You will spend a little more but you will enjoy your stay and room.

    11/04/13 | Link | Rating: 3.0
    37. Brad K.
    This place was great!

    My friend just turned 22 and we planned on celebrating like we were 21.  We pitched in to get two suites right next to each other.  It was a little pricey but not outrageous. It was very easy to get to from downtown as you go straight down 14th street.  Their parking garage was set up strangely, but there was plenty of space and we were provided with two spots.

    The greatest part of this hotel was location location location!  Our plan was to have our group bar hop around Washington Avenue.  from the hotel it is easy walking distance.  We got there in no time and had to make one turn so it was very hard to get lost even with some alcohol in your system.  

    The rooms were very clean with lots of space and huge comfortable beds.  Being the young crowd that we were, we were a little loud for most hotel standards and their security did come to remind us to quiet down, but they were very polite and just doing their job.  I had an amazing time and will go again.

    11/06/12 | Link | Rating: 4.0
    38. Sara V.
    Definitely enjoyed our stay!! The staff was friendly, rooms were clean. I also felt like the hotel was secure and safe. We got a great deal on the room by booking through the Blues group rate and I definitely intend on staying there again next time.

    31/03/13 | Link | Rating: 4.0
    39. Leslie K.
    Hotel is conveniently located near Scotttrade center as well as metrolink and bus stops. Hotel staff is friendly and helpful, but rooms and facilities are in dire need of refresh/upgrade.

    24/11/13 | Link | Rating: 3.0
    40. Bobby G.
    We got a great deal on the room through hotwire.com so I suppose it's okay that, after the lobby, the place is a bit of a dump.  During most of our stay, the floor of our hallway was filled with  piles of towels, half-eaten room-service food, a few glasses, and a microwave (yes, a microwave).  The weirdest thing was that we saw the maid's cart, but that too was just sitting in the same place for the majority of the weekend.

    TIP: Park in the lot behind the hotel.  It's $10 for an entire weekend of parking, while the hotel charges $17/night.

    The last night we were there, we came back and our room hadn't been cleaned.  I'm not going to cry about not having a few clean towels and made bed to sleep in, but when we called the front desk they didn't take responsibility.  They said that without knowing it, we probably had hung the sign on the door saying we want to forgo room cleaning in order to help the environment.  Yea, it didn't really make a lot of sense to me either.  I asked for a free movie for the night and they said no way.  The next day a manager slipped a note under our door that gave us a free breakfast at the hotel.  So that was bizarre.

    Also, the pool is on the top floor with a view of St. Louis (as views go, it's a view of St. Louis) and is indoor.  So on a hot hot hot day like when we were there, it's not really ideal for swimming in.  

    Luckily, St. Louis is pretty tiny so you can't really be located in a distant place.  But the people at the front desk also didn't really have any good info for us about seeing the city, except they kept repeating that it was dangerous and we should drive everywhere.  

    Did I get stabbed? No.  Would I stay here again? Big maybe. So I guess that's a 3 star hotel in an nutshell.

    10/09/11 | Link | Rating: 3.0
    41. Stacy G.
    The room was spacious and clean.  The bed was extremely comfy!  The decor is slightly dated as it is an older hotel.  Staff was friendly.   Our dog Twinkie enjoyed her stay.  Pets are welcome, but there is no grass to do business if you have 4 legs.

    06/07/13 | Link | Rating: 4.0
    42. Sara B.
    Another stay in the downtown Sheraton. The people are always very friendly and there are no complaints there. There are many little things that can add up over time though.

    This visit wasn't my favorite stay in the hotel but still this is a place I would stay at anytime.

    14/01/11 | Link | Rating: 3.0
    43. Rachel J.
    Swing and a miss. We stayed as preferred guests (even got upgraded to a deluxe suite) and were treated pretty poorly. We had 6 in our group and we all arrived at different times throughout the day. When some arrived, the front desk clerk refused to distribute keys to those whose name were clearly on the list for our room (even after verifying ID). Our guest of honor (bride) had to go to the desk in order to obtain a key. Mind you, all 6 keys were already MADE with the names of people who they belonged to behind the member desk and those guests STILL couldn't gain access to keys. After we could get to our room, it was spacious and clean. The rooms could use some SERIOUS updating, though. As long as you don't have to interact with front desk staff, the hotel is slightly above average. Definitely over priced.

    21/10/13 | Link | Rating: 3.0
    44. David G.
    Pretty nice hotel all in all...suite was huge...i mean big..decor was a little dated but not terribly so...we ended up having to bring our dog on this trip and it was the first time i had taken a dog to a hotel(i read in advance that they did) and they were so nice about it, they made me feel like they wanted my dog there...was a little hard to find a place for it to take care of its business but you are downtown...the only real downside is that its not in a super safe feeling part of town..walked across the street to take train down to the landing and I was glad there were 4 cops there to prevent me from being murdered....all kinds of thugs just hanging  out at the station...i think i wisely chose to take a cab back instead..fare was only 10 bucks so you might do that in the first place if you are lacking a sense of adventure.

    08/07/13 | Link | Rating: 4.0
    45. Travis Z.
    Rundown hotel, but within a mile walk to all St. Louis attractions (except the Arch, which is about 1.5 miles).  

    Needs updated though, and looks like it is from the 80's with lots of stains on the carpets and walls.

    06/08/12 | Link | Rating: 3.0
    46. Amy B.
    We really enjoyed our stay at the Sheraton.  The room was huge--almost bigger than our 1br apartment!  There was a little kitchenette, a double sink, and very sink-y pillows.  It was spotless.  We also liked the parking situation--you could leave your car in the garage, come and go as you please for one daily rate, and take the parking garage elevator directly up to your room.  If you are going to spend any time in Soulard, this hotel is a happy medium between that district and the downtown area.

    We got a fantastic deal on Hotwire for this hotel (one of two 3.5 star hotels in the downtown area).

    20/08/13 | Link | Rating: 5.0
    47. Brent O.
    Pleasant staff, but uncreative room decor. Everything besides the arena is over a mile away from this location.

    08/07/13 | Link | Rating: 3.0
    48. Austin D.
    "When the 'Beat Me in St. Louis' convention comes to this hotel, it's usually a full month before any of us residents will get near the pool", a condo owner told us.

    26/11/12 | Link | Rating: 4.0
    49. Rob K.
    This hotel is pretty nice. The interior was a wee bit dated. I could tell my room used to be a smoking room. It still had that stink to it. Otherwise, the hotel was nicely decorated. The rooms are pretty large. I'd stay there again.

    18/08/13 | Link | Rating: 4.0
    50. Keith R.
    If you want to feel like royalty, take a stay at this Sheraton.      

    A group of us went down for a hockey game and stayed here since it is located literally across the street from Scottrade Center.    The rooms are spacious and include a mini bar area with coffee maker, mini fridge, full counter top, and sink.    Besides a king size bed that is might comfy ensuring a good night's sleep, the rooms also have desk for business work and a couch that doubles as a pullout bed.  

    The bathroom area has a full sink and comes with a whole array of toiletries to suit your every need.   Where most hotels provide only shampoo, soap and conditioner, Sheraton provided shampoo, conditioner, shower gel, facial soap, lotion, and shaving cream.    

    This hotel is located in the middle of downtown, literally, so there are not many restaurants or bars to patronize unless you walk about fifteen minutes east to Union Station or fifteen minutes west to the riverfront area.    If you don't feel like walking, the hotel does have a bar/lounge area called Columns which is excellent,  granted the drinks are pricey (6.50/bottle domestic), but if Calvin is working, you are sure to have a great time.     They also have restaurant called Bistro which is pretty decent as well.

    There are just a few items that knocked this hotel down one star, one is it's location and when we checked in only a few of our rooms were ready.    As such, we had to wait 45 minutes to an hour until the other rooms became available.    The hotel did make it up to us though and allowed us a late check out on the following day.    The other issue I have and this is any hotel I stay at is paying for the internet service.      I cannot understand how a hotel that charges $50-70/night (ie: Comfort Inn, Super 8, etc) can offer free WiFi, but yet hotels that are high end and charge upwards of $100/night don't.      

    As a word of caution, be aware if you leave an item behind,  I am not sure if it just got lost in the hotel's communication process or what, but when I arrived home I realized I had left my phone charger at the hotel, when I called to inquire if it was there, the front desk said they would call me back.  I have yet to hear from them, despite making follow up calls.    I just said forget it and ordered a new one online.

    24/04/12 | Link | Rating: 4.0
    51. Koneiie Z.
    The front desk staffs are not professional and not good at doing their jobs.
    I booked my room 3 days before I arrived. when I arrived the hotels at 10pm on last Wednesday, I've been told the room is gone. and they have to give me a 2 beds room instead, which is fine for me. It takes about 15 miniatures to get the key, which I didn't understand why it took so long.
    In addition, their parking system has some problem that sometime it won't let you in without double activate your door access key.

    08/10/13 | Link | Rating: 2.0
    52. Kelly C.
    I travel every week for work and stayed at this hotel for the first time (and hopefully last time) earlier this week.

    While the people and service were friendly enough, overall the hotel is dated and dingy.  On the plus side, they have an olympic size swimming pool, the shower is good and the rooms are quite large (and include a queen sofa bed if you have multiple people staying).  The negative list:  
    1)  No wifi available in the rooms (only ethernet cable) and my wireless card didn't work in the room either due to bad reception (see negative #2)
    2) Many of the rooms look out onto an interior courtyard (doubletree-esque but not as cheery)
    3)  There were stains on the furniture
    4)  The health club had "StarTrac" treadmills, if you haven't tried one before imagine a treadmill built around the time of StarTrek
    5) Hallways are dimly lit which gives an overall dingy feel

    I did not try the food because I was too afraid based on the condition of the hotel.

    03/05/11 | Link | Rating: 2.0
    53. Colette H.
    The rooms were clean and the staff was professional. We had just come from a hotel with super friendly staff so it felt like a bit of a shift as the staff wasn't quite as warm. The cost was more reasonable, however, and you are right by a metro link and bus station which makes it easy to ditch your car, though I did spy a drug deal going on in the nearby park. (That stuff is just city stuff though, and frankly doesn't bother me) The parking was more reasonable too at  $17 a night compared to $24 at our other hotel. The hotel definitely seemed a little more worn down and dated. Our room also faced the hotel center which made it dark in our room most of the time as not a lot of sunlight came through. Also, you could see across the hotel into other people's rooms unless you drew the drapes. Room service costs were predictably expensive. The location isn't particularly charming.

    The pool is indoors and doesn't have a lot of places to relax. Mostly surrounded by plastic white chairs. It's most definitely not a lounging pool. There's also a jacuzzi near the pool, but again, the pool area is very lack luster and drab and isn't really a relaxing space. Pretty much feels like a YMCA gym.. which is great if you are just looking to work out but not if you are in vacation mode.  My biggest complaint is the sun deck. They encourage you to hang out on their sun deck which looks gorgeous on their website but in reality is a large cleared out concrete deck on the top floor with some lounge chairs and lots of ash trays. It looks nothing like the picture which sports charming red umbrellas (which weren't there) and wrought iron lounge chairs (which are now replaced with less lounge chairs and they are plastic). In fact, it's pretty much the smoking lounge. We laid out for a few minutes and then felt pretty grossed out by all the smoking.  

    They also charge an outrageous $10.99 a day for Wifi in your room. You can access it for free in the lobby if you like though.  There is a mini fridge in your room which is a nice. It's not filled with overpriced crap either. It's empty and free to use.

    17/06/13 | Link | Rating: 2.0
    54. Mary E J.
    Positives: If going to a hockey game it's a short walk. If you are traveling with dogs, it's pet friendly. Huge pool and hot tub on the 13th floor. Great water pressure and hotter water than most hotels. The toilet and shower was seperate from the double sink. Most of the staff was not UNfriendly...but not friendly and hospitable like most hotels I've stayed at. Starbuck coffee.

    Negatives: Lobby isn't bad but once past that- it is dark, dingy and oh so outdated. We went through hotwire so we got what we got, it must of been a suite. One king sized bed that practically took up the whole bedroom and a living room (dirty, very uncomfortable pull-out sofa), a wet bar, desk and tv. There was 3 of us and after seeing that we had only one bed, we asked to be moved to a room with 2 beds, but they said no since we booked with Hotwire.

    No wifi. Really? In this day and age? Hotels with a lesser rating offer free wifi. The internet connection was zippo as there wasn't good reception in our room. This was a HUGE negative!

    The wall paper was coming off in some areas of the room and I have never stayed in a hotel where it was so dark, even with all the lights on. With the curtains opened the bed area was better but rest of the rooms were dark.

    Our room had a stanky smell to it as if it was a smoker's room even though the hotel is smoke free.

    Pool was huge but needed algae remover or something. There was plenty of chlorine as it was very strong smelling but the pool bottom was slick. The hot tub didn't look very sanitary either.

    No restaurants or much of anything around the hotel. Close to the hockey stadium and 4 1/2 blocks from the Union Station (which is very dissapointing in the last 15 - 20 yrs), but the immediate area of the hotel is isolated and a bit itimadating. Lots of homeless people hanging out in the park we walked by to the Union Station. Bus station across the hotel.

    Other costs involved: $17 for parking per night (which, I suppose is normal for downtown). $14.50 for a burger or sandwhich with fries. $6.50 domestic draft beer. $9.00 for a kids' meal. $9 cab ride for 4 1/2 blks (the ride back from Union Station).

    I will continue to use Hotwie but will hope that I don't get this Sheraton again.

    03/09/12 | Link | Rating: 2.0
    55. Linda P.
    Hotel is very nice and clean.  Priceline rated 3.5 Stars and I agree I like it.

    Con: $17 overnight parking required if you have a car since there is no where else to park.  Not a lot of channels, but who's in a room to just watch TV.  Lots of selection to buy movies if that is your fortay.
    Gift shop is not cheap so try not to forget anything.  They did provide toothbrush and toothpaste w/o a charge.

    Pro: Refrigerator in room, sofa bed in regular room.

    For summer only, this hotel is about 1mile or a little more to the Riverfront Arch and Lacie's Landing where a lot of restaurants are.

    For Winter, drive Lacie's Landing parking is about $5 and Riverfront about $6

    09/01/11 | Link | Rating: 4.0
    56. Gina S.
    Feel ripped off b/c:

    1. We were never told of the $17 parking
    2. I requested 2 double bed for myself and brother, called in advance.  Got there and b/c I used priceline, they gave me king size plus a 10 year old pulled out bed.  
    3. The inside looked like they've been repairing it since the 80's

    Why 2 star:

    1. The staff was nice

    25/09/13 | Link | Rating: 2.0
    57. Sara M.
    This hotel was exactly what we needed. Having a 9 month old who goes to bed earlier than us, we prefer to have a seperate sitting area and a closing bedroom so we can still stay up once she's asleep. This room provided exactly that, and I don't remember if we even requested it, so it was fantastic. I am not writing a rave review because the floor, walls, and furniture were pretty dated and thus pretty dirty - they either need a good shampoo or a replacement, but we were more than happy with the space and functionality of this room. The pool was fun and the deck surrounding it to see the city was really cool. My daughter signed into the wifi without asking me first and it is not free - you do have to pay per day, so when I called 30 minutes later and let the front desk know they removed the charge. That was really nice of them. It is $17 for self parking which is not indicated anywhere on the website - I really think it should be less or free for guests of the hotel, expecially when there are no events going on. Overall we were satisfied with this hotel.

    07/07/14 | Link | Rating: 3.0
    58. Pachoulii H.
    If you're looking for a hotel to stay right in the heart of the city within walking distance of about everything sporting event, this hotel is perfect. Don't forget to ask for a room with a city view or else you'll have a view of an empty courtyard and other folks rooms. The beds are Not comfortable and the there's a daily parking charge. Yes, they charge daily for wifi in your room but it's free in the lobby area. For the price of this hotel, you should get breakfast, at least coffee but you don't. We had it brought to our room for an extra $54 a day. We're here for a wedding. It's always nice to have a room right in the hotel of a wedding you're attending so for that reason I'll go w three stars instead of two.

    27/04/14 | Link | Rating: 3.0
    59. Fion H.
    Stayed here for a few days for a conference and Sheraton provided an extraordinary experience. Free shuttles everyday but must check the times they're available. If you opt out for no housekeeping for a day, they leave you a $5 off food voucher towards a meal (awesome). The one individual that made my stay here worthwhile was the general manager (Dogus, pronounced as Dohsch) mainly because he was extremely approachable and hospitable. He went above and beyond to assist in any way we needed such as driving us to our destination, giving us a quick tour of the city and getting to know us on a personal level. He's great and I would recommend this Sheraton to all my friends!

    16/02/14 | Link | Rating: 5.0
    60. Christine S.
    I loved my stay at this hotel.
    HUGE and really clean king room that had a very comfortable bed .
    SUPER FRIENDLY STAFF (even when I was ball busting about me being a Cubs and Giants fan [I was there for game 5 of the NLCS...yeah ya know, the game that turned it ALL around]).

    Did you forget something at home? They'll likely have it there in the room for you when you walk in. Loofah, mouthwash, and all of the other normal things that hotels leave out for you to use. If they don't have what you want, there is a tiny story down by the front desk.

    I love that Sheraton St. Louis is directly across the street from Union Station, it's prefect for when you're taking the Amtrak from Chicago. I did like that Busch Stadium is about a 10 minute walk.  I didn't like that there isn't much else around the hotel. I had to walk like 15 minutes to get find a coffee place when I needed a caffeine fix in the morning. Finding a bar or a place to grab a bite to eat isn't very easy either (they do however, have a restaurant and bar inside the hotel, I just wanted to go out and wander when I was hungry during my stay).

    I honestly don't see what the problem is with some of the other guests...

    12/11/12 | Link | Rating: 4.0
    61. Kelly S.
    This place is awful! We stayed here for one night requested a jacuzzi tub and it was dirty so of course we didn't use it. We were exhausted from running around sight seeing so we ordered room service. We ordered a salad, children's grilled cheese and two sodas and what did it cost us??? $54!!! Not including tip!!!! Wifi costs a ton and cell service sucks. Our room is large but dirty. The television has few and awful channels. Also, our phone was broken so they sent two guys to our room three times. We are here to have a mini romantic vacation and these men traipsing through our room. When my fiancé accidentally forgot his key they would not give him a key, instead sent up a rather rude service gentleman who didn't bother to verify that this was our room. If they would make such a huge deal at the front desk that out last names were different than why just let him and scoff when he says thank you. Please don't stay here. It's terrible!

    13/03/15 | Link | Rating: 1.0
    62. Corey K.
    Very dirty hotel.  The carpet and the skuffs in hallway are extremely gross. Cumon a little touch up paint goes along way. Then I get to the 1st room they gave me and it was unacceptable. Gross partied on a million times couch and the weird layout of room was very odd and very used. To say this hotel needs a face lift is an understatement! They charge u a crazy amount to park even more to valet. Then they charge for wifi. 12 dollars for 24hrs.

    So the first room was extremely dirty. Carpet, walls, curtains, vent, bathroom, all dirty. Clean the room, its your job!. I've stayed at many Sheratons and never seen a property so in disarray. So they give me another room. A little better but by no means what I'd expect from Sheraton. The long walk to the second room was more of the same. Trash, puke stains, spills everywhere.  So gross!

    So I'm 60+ dollars into parking and WiFi, unsatisfactory room dirty windows on the inside. I mean forehead prints on the windows. It just seems like nobody cares. The first night it was pretty cold outside and so was the room. The heater barley works. It didn't turn off all night and it never reaches the temp I set it at. Which was only set to 76 degrees.  I really feel like I got bent over and it keeps getting worse.

    So the second nite. There was a fight or some extreme violence in the room close to mine. I tried to stay out of it. But after 45 mins I couldn't ignore it anymore. So I walk down to convey my concern and the front desk attendant says "oh this happens all the time" I will send security over there. Obviously I didn't want to get involved,  police did come and it quieted down around 2am

    I got 1 more night here and I would do anything to get out of it. But I fear that this is probably a little better than the other old hotels nearby.  So since I'm already paid I have to stay. But I will never stay here again. And it makes me a little leary of Sheraton altogether.  Up until now I've never seen a hotel this nasty. Dust, filth, stains everywhere. Believe it or not I could say more but I think I've said enough. The ratty couch and dusty cushions seem so uninviting.  The trash up and down the hallway, numerous stains, drug bags or what looks like paraphernalia everywhere. The violence and the front desk non caring attitude was a real bummer. I plan on saying something to someone @ hotel. But I really needed to vent. And I hope this might inspire some changes. So thanks for checking out my review. I don't dwell on negative so this is probably my first negative review. But I had to get it off my chest.

    26/02/14 | Link | Rating: 1.0
    63. Sam C.
    Decent indoor lap pool on the 13th floor with a workout facility.  Rooms are large if on the dated side in terms of decor.  Restaurants are serviceable as at any Sheraton level hotel.  Walking distance to Busch Stadium if you're into baseball.   Nice view of the iconic Arch from the sun deck on the 13th floor adjacent to the pool.

    A-ok rating because of location, location, location .... Kinda seedy neighborhood. Doesn't feel particularly safe outside the confines of the hotel after dark.  No decent restaurants within walking distance.  No matter how good hotel dining may be (and it ain't that great here), you need some options.

    Absolutely serviceable for a 1-night stay if you have business in the area. Boring and confining after that.

    18/05/13 | Link | Rating: 3.0
    64. Emily K.
    Room was clean. Staff very friendly. Had to pay 17 a night for parking. Kinda a bummer. Overall nice place.

    28/07/14 | Link | Rating: 4.0
    65. Brenda V.
    The property seems to be renovated, very clean and offers very food service..indoor pool with nice balcony with a view.  Breakfast is very, very, delicious, not your typical hotel offerings.  yes, you must pay for parking, however there is no fee for your pet and they even offer a pet bed. great stay

    28/07/14 | Link | Rating: 4.0
    66. Sherronda B.
    Stayed at this hotel for a family reunion and it was a reasonably priced hotel , downtown St. Louis with huge rooms..the decor is a little dated but for the price I am not going to complain about whether a chair needs to be replaced.  My biggest complaint, and I hope hotel management reads yelp, the hotel need to be cleaner...hallways, corners, mirrors, needed cleaning...other them that I would recommend this hotel.

    30/06/14 | Link | Rating: 4.0
    67. David Z.
    People keep harping on the "shady area" that this hotel is in. Yeah, I guess that's legit. But if you are from a city you probably already deal with this stuff on a daily basis. Yeah, you'll get asked for money. Yeah, you may see some loitering across the street. But overall, if you are from a city you probably know how to deal with this sort of thing. But if you are not used to it, you might be better off elsewhere.

    To me, the hotel itself is in a great location. It is right near the light rail line and the Amtrak station. There are also a bunch of buses that stop right out front. These things are part of the reason for the "characters" that are hanging around the area. You are within walking distance to the Arch and Busch stadium. The hockey arena is within one block. Although there are no great restaurants within 4 blocks or so, if you are a person that is willing to walk, you can probably walk all the way across downtown in 30 minutes or so. Or, if you want to drive, St. Louis has pretty easy and cheap parking all throughout downtown.  But if you are the type of person that has never been on a train or bus before, and you hate walking, you might be better off elsewhere.

    The hotel rooms are very large but very outdated. The wallpaper looked old. The couch and chair were probably 20 years old. But some positives: good water pressure, 2 sinks, a wet bar w/refrigerator, free bottled water, free Starbucks coffee, and a very quiet room (at least for us). If you are expecting a five-star modern hotel, you might be better off elsewhere.

    For us, it worked out well. If you are from Chicago you can take the Amtrak down in about 5.5 hours, and you will be dropped off right across the street from the hotel. Then you can use the light rail to get anywhere in the city. Can you believe it? Somebody visiting STL without renting a car? Yeah, it happened. And it was totally fine.

    Overall, you get what you pay for. The Sheraton is functional. If you want something really nice, look elsewhere.

    EDITED TO ADD: Wi-fi is like $12, or something similar. CROCK. We used our iPhones instead. Paying for Wi-fi is ridiculous.

    08/07/13 | Link | Rating: 3.0
    68. Vanessa R.
    We recently stayed here on SPG points for a recent weekend in STL. We have usually stayed away from the downtown area and opted for the Central West End or the Chase Park Plaza but thought we'd give this hotel a shot.

    Overall we were very happy to stay here and ended up exploring a lot of downtown STL which we previously had not done the 4 other times we've visited the city.

    Yes - this Sheraton is old and outdated (think green carpeting, wooden dressers and couches you might find in your parents' basement, etc.) but the good definitely outweighs the bad.

    The Good

    - Great location across the street from the Metro Link (and Amtrak, Greyhound) so you can get around STL without needing a cab. Yes, there are shady characters loitering around the transit hub but it is well-lit, there's plenty of security, and you just have to cross the street to get from your hotel to the train.  
    - Short walk to the downtown area, the Arch, and across the street from the Scottrade Center Sports Arena
    - Huge rooms (ours was a standard and in addition to our king size bed, there was a pull out sofa bed, recliner, desk, etc.). Our room even had a wet bar and a refrigerator.
    - Free WiFi in the lobby (not free in the room), along with complementary newspaper
    - Complimentary coffee and bottles of water in your room
    - Quiet, clean, good water pressure
    - Convenient check-out available on your room TV

    The Bad

    - Outdated rooms (although seriously, you should get out and explore STL instead of staying cooped up in your hotel room)
    - Dark rooms if you get a room facing the inner courtyard that looks like a mall atrium
    - No outdoor pool, although there is apparently an indoor pool

    Wouldn't mind staying here again if the rates are cheap and we plan on hanging out downtown since we spend so little time in our room anyway - overall a pleasant stay!

    11/07/13 | Link | Rating: 3.0
    69. Christa H.
    Great location, but bad hotel.

    Staff was rude and unhelpful during our stay.

    As noted from other customers the rooms were outdated and gross.

    Also wifi was an extra charge

    29/07/14 | Link | Rating: 1.0
    70. Emily S.
    I stayed here for a work conference. Solid hotel- decor is a bit outdated but the rooms are extremely large with nice wet bars, mini fridges, and fold out couches. The staff were very helpful, friendly and prompt. The shower handle in my shower came off as I was turning the shower on- the staff got right on with fixing it and it was replaced in no time. It is right across the street from the Civic Center MetroLink stop, making it easy and cheap to get to and from Lambert Airport. It was only 3-4 blocks from nice restaurants and bars.

    Bottom line- if you're looking for a basic hotel with friendly staff in a convenient location, check this place out.

    04/10/13 | Link | Rating: 3.0
    71. Eddie W.
    Okay, the room had a few stains on the wallpaper and carpet and the interior is a bit outdated but overall it was great. We had a king room, the bed was okay comfortable and the staff were very nice. The view from the roof is nice but there are a few buildings in the way of the Arch.

    The location is great and within walking distance from the arch, central library, was memorial, and anything downtown. Distance from the Arch is a 20 minute walk but perfectly manageable.

    One star off is for not having free wifi in the rooms (what is this, 1995?!) and sneakily having 2 free small bottles of drinking water but 1 larger bottle that's 4 dollars but only informs you in very very small print.

    18/07/14 | Link | Rating: 4.0
    72. Seth W.
    I travel for work and am in-and-out of hotels on a weekly basis. This was one of the worst hotel experiences I have had.

    Room: to start out the room was old, dirty, and smelled like smoke. Plus, a business colleague and I were given a room with just one bed. When we got to the room we called the front desk and asked them for the double queen bed room we registered for online. Their staff said this was not possible with no explanation and did not even check with a manager. They wouldn't have been able to even check a computer in the time they responded. Then they closed the call with, "the couch pulls out into a bed." As if this was equal to the king size bed in our room. The staff refused to help and hung up.

    Fees: you pay $17 per day to park in a pretty old parking garage with very little real security for yourself or your car. (Hotel is on the edge of a pretty bad area). Then in our dungeon of a room we go to log into the wifi and it is $12 per day to use. If this was a 4 or 5 star hotel it would be different, but this place is old, dingy and not somewhere I would ever bring my family. The cheapest hotels offer free wifi! For $12 a day they could put a laptop in every room with high speed internet.

    Result: We left! We were booked for a 3 day stay and left the first night. We found a hotel that was clean, where the staff was very kind, and the room was excellent. We got free parking, free breakfast, free wifi and 2 beds just like we ordered. When I called to let them know we were checking out 3 days early they meet asked why or if there was anything they could. There lack of care or interest was a good summary of our experience.

    01/08/14 | Link | Rating: 2.0
    73. Jennifer L.
    Stay away form this hotel they will charge you when you're not looking. Our hotel room was booked under my name and card so when it was paid with my friend's card they charged us both. The bad part is I wasn't even there, ended up rushed to the hospital the day we were supposed to check in so she was the only one to check in! Trying to explain this to them is useless.

    06/03/15 | Link | Rating: 1.0
    74. Michelle Q.
    Location, location, location. Loved this hotel for concert (or hockey games). Park in the hotel garage, party in your room or in the hotel lounge and head across the street a few minutes before the show. A lifesaver in cold weather or rain. The hotel had great decor and friendly staff in the lobby. But agree the rooms can use a refresh.

    05/11/14 | Link | Rating: 4.0
    75. Brea H.
    My brother was being sworn into the military may 14. He and other gentlemen being sworn in were staying at this hotel. We tried to find a hotel near but there was nothing that had openings. We had to stay here. When I called the hotel itself they said only suites had continental breakfast. We booked a room through hotels because it was almost just as much as a sweet for a normal room. Show up and we were booked in a suite but they wouldn't give us continental breakfast. WiFi costs AND parking cost! Anything for a buck!! My brother went to get into his room and his key didn't work, why? Because the handle was broken and the battery was dead.. this place is a joke! Will never stay here again.

    13/05/15 | Link | Rating: 1.0
    76. Chris B.
    READY TO PITCH A NO HITTER

    Came into St. Louis for family reunion / baseball game. Arrive very late (1am) but staff was wide awake and ready to serve!! Found a huge room, clean, comfortable, and quiet. Needed a few extras (pillows for kids) and they brought them right up.

    Slept great!!

    Had interaction with housekeeping and other staff. Very friendly. Large fitness are with both machines and a dumbbell set. Pool is actually long enough for lap swimming (a rare find in hotels).

    Walked everywhere downtown. Easy access.

    30/08/14 | Link | Rating: 4.0