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Sheraton Westport Lakeside Chalet Hotel in Saint Louis, MO

Sheraton Westport Lakeside Chalet Hotel in Saint Louis, MO

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Company Info:

Rating: 2.81

Address: 191 Westport Plz, Saint Louis, MO, 63146

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    Comments (31):

    1. Monica B.
    Want to escape to a cottage on the lake complete with ducks and geese? That is also in the midst of a hip plaza with lots of bars? Well, then this is the hotel for you when in St. Louis. I was in a ground room floor within sight of the pool and it was perfect!! It was a patio, just like home, that was surrounded by a lake with a fountain complete with wildlife. Westport is less than a 10 minute walk from the hotel which houses all the eating and drinking imaginable. Just a real, fun great place to stay. Oh, might want to book ahead though. They get busy. The weekend I stayed there, Friday night was an Irish step dancing contest in the banquets and Saturday they were hosting the wheelchair basketball tournament. Provided quite the fodder for my group!!

    20/09/09 | Link | Rating: 5.0
    2. Aaron S.
    Everything in the room is clean and "moderately" up to date. The rooms are, however, not very sound proof - my neighbors have taken many showers... The plumbing is pretty loud. Definitely nothing too disturbing. My biggest complaint would be the lack of free WiFi. They are asking $10 for 24 hours of WiFi. I feel like at this point, WiFi should be a free hotel amenity... Especially since this hotel doesn't offer a lot. Also, the door to the staircase is broken so it slams shut rather than slowly shutting like most doors. This is very loud at night. In addition to the door, the hotel attracts many families with kids. Every night and every morning kids ran down the halls - which is loud enough - but then if we were lucky, they slammed the door. On a more positive note, the bed and pillows were extremely comfortable and you could make the room very cold if you liked. There are also a lot of food choices right outside the hotel and there is only a 15 min drive to a couple of malls. For the price, the hotel was fine.

    09/07/12 | Link | Rating: 3.0
    3. Jeremy M.
    It's fine for what it is - a Category 2 Starwoods property.  As long as you temper your expectations and realize this is no Taj Mahal it should be fine.  It sits in the middle of a complex with a bunch of restaurant options and has a small lake which makes for a nice little run in the morning.  If you do go on that run around the lake -- Beware of the geese!!

    01/07/11 | Link | Rating: 2.0
    4. Jeff B.
    Phenomenal hotel, great staff, wonderful facilities.

    If you reserve, get a room on club level and make sure you take advantage of the club lounge - cheaper drinks than the hotel bar from 5-8pm weeknights!

    My only complaint would have to be the hotel bartenders... the only one that's really worth the visit is Ryan - the rest are mediocre at best.

    26/06/09 | Link | Rating: 5.0
    5. Jeff H.
    My new wife and I stayed here the night of our wedding before we left for a Napa, CA honeymoon. The room was perfect and the service was excellent. I wanted to take our luggage to the hotel in morning (before check-in) so we wouldn't have to worry about it that night, and even though the room wasn't ready yet, they held the luggage and let me partially check-in. When we got there, the luggage was in our (apparently very nicely upgraded) room and check-in was super easy. The room was spacious, clean, and comfortable. I would definitely recommend this place.

    20/07/10 | Link | Rating: 5.0
    6. Jason P.
    Teenage party in hallway all night :(  Another guest tried to shut them up, failed. Staff or security did not try; although our room was within fifty feet of the front desk & lobby!  Door-slamming started again at 5am.  $60 on priceline but front desk insisted $99.

    07/11/11 | Link | Rating: 1.0
    7. scott a.
    This hotel is ridiculous... the short description: when you stay here, you're paying for the name of a Sheraton and the 'cleanliness' (which you would receive at most other hotels in the area).

    Here's the breakdown:

    1. Water was turned off at 9am until 3:30pm due to "construction"
    2. Hammering and drilling started at 8 in the morning (not considerate). Other hotels that have undergone construction while I was staying there at least waited until 10am to begin. This Sheraton's decision to start so early is just a further sign of disrespect to the customer.
    3. No free breakfast. Just because we spent the money at the Sheraton, do they expect that we LIKE to spend money? Free breakfast is the norm... Sheraton needs to get on the ball
    4. Staff was irrespective to requests for blankets... it took more than an hour at night to get the blankets, and by that time i was was asleep.
    5. No free wifi in the rooms. WHAT? are you kidding me? I have to pay for wifi? It's almost as if I got in a time machine and went back to when wi-fi was a new technology reserved for rich people.
    6. They have the USA today in the lobby (a good thing)... but I can get the USA today in my room if I had an internet connection

    I will never stay here again. save yourself the time, empty stomach, lack of attention, and lack of internet connect.

    28/01/11 | Link | Rating: 1.0
    8. Emily S.
    We stayed here for a recent wedding and reception we attended.  It seemed like a good value for what we paid (group price).  Plus, we got the "Club Level" that included free breakfast and a place to hang at happy hour with free apps (alcohol not included).  Visited the pool and it wasn't too full of kids, a nice place to retreat for a few hours.  The staff seemed friendly and rooms were clean.  Reception food was very good, a higher quality than many other hotel receptions I've attended.  Much more updated inside than it looks outside.  I'd stay here again!

    19/07/12 | Link | Rating: 4.0
    9. Anita M.
    We were supposed to stay at this hotel for two days this week for my husband's business trip.  In fact, he was the speaker for one of the conference events in the hotel, so the room was to be complimentary for us.  When we checked in, I was impressed by the look of the lobby, although the exterior of the hotel looks rather dated.  
    After being given our room keys, we headed down a long hallway to our room, and I started to wonder if the carpet floors had recently been flooded because I thought I smelled water damage.  The smell got worse the further we walked, and after hearing a few dogs bark from behind closed room doors and seeing signs such as "Do not open door.  Chow inside", we realized that we were smelling dogs, and lots of them!

    Now, I adore dogs, but I do not like sleeping in rooms that smell like a kennel, so we walked back to the front desk to asked to be placed in a room that is not one in which animals are kept, nor near the barking ones. On the way back down the hall, I saw tufts of dog hair on the carpet, and my eyes were watering by the time we made it to the lobby.  The front desk worker informed us that there were no rooms away from dogs, as 300 dogs were attending a "Chow Convention" in the hotel!  I said I was amazed that they did not warn guests who might have allergies, and that I could not believe that there were not rooms that are set aside for people who do not want to stay where a dog has stayed.  She said, "Well, we charge them a cleaning deposit".  My response was, "A lot of good that does us right now."
    I next asked them to find us a room at a sister property, and she claimed that all king or queen-sized rooms were booked.  
    So, we had to get on the Hilton site and find a room 10 miles away from this hotel where my husband had to work the next two days.
    I just went in to see him at the hotel conference room here, and they have done a good job of trying to mask the kennel smell by spraying disinfectant or room deodorizer everywhere, but you can still get a whiff of the tell-tale sign of dogs.
    Rest assured that if you stay in a room at this hotel, it is a room that a dog has stayed in, too.

    04/05/12 | Link | Rating: 1.0
    10. Meg M.
    I am suprised that i am first person rating this place. However, that is not why i am writing this. I love, love, love this place. I have been here several times in the past few years and have been pleased by both the hotel and the services for other things.

    I should specify this by saying that i have been here for a few conventions (gaming) and a wedding.

    Hotel:
    -The staff were helpful and nice when we needed something for the room.
    -The rooms were clean, nice and the beds heavenly. I love beds high off the ground, and nice and clean.
    -Bathrooms were nice, and every time we needed something they were they quickly.
    -The restaurant and bar onsite were well stocked and drinks and food delicious. Espically the breakfast buffet! yummy!

    The grounds itself:
    -Very well maintained, and kept clean.
    -plenty of outside places to sit.

    Facilities:

    -The ballrooms are very beautiful and so nice for both weddings and meetings, or conventions.
    -Plenty of space to spread out, espically with conventions because you always need a room for meetings, or a party at night. Space is good with more than 500 people comming to do things.
    -The lobby is wide and spacious and plenty of comfortable places to sit (i loved the little alcoves near some of the windows with window seats!)
    -i was impressed with how they had weddings, or more to the fact that it was seamless from the wedding, to a cocktail hour and then the reception itself. The grand ballroom was simply beautiful!

    Good times, Good times.

    09/03/09 | Link | Rating: 5.0
    11. Meagan B.
    Stayed here for work for four nights and moved 2 times.  First got put on the first floor.  Typical old hotel, not a problem.  The next morning a gigantic spider was crawling around outside the bathroom.  I thought it might be the first floor problem so I asked to move to a higher floor.  The staff was very nice and understanding and moved me to the 4th floor.  So the next morning in the 4th floor...another spider.  This time, it was in my shoe that I was about to put on and just happened to see it.  Later that day, I heard buzzing in the window and found the biggest wasp I'd ever seen.  I was able to kill it with the curtains and I freaked out.  I asked if there was any nicer room...I didn't want to spend my whole time there killing bugs.  They moved me to the "newer renovated" part of the hotel to the 6th floor.  I didn't have any further problems there.  Once again, the staff were awesome, they offered free food and stuff, but I felt bad for complaining as it was and only took the room change.  This hotel needs a serious renovation...it's very dingy and they obviously have a bug problem.  Staff I give 5 stars, hotel...I'm being generous with 2...I couldn't wait to check out.

    If you stay here, ask to stay in the newly renovated part on the left hand side as you walk in the hotel lobby!!!

    13/09/13 | Link | Rating: 2.0
    12. Andrew W.
    Um. Our room faced a dumpster. At 3am trucks were unloading goods and dumping trash. Path from garage to hotel involves no elevator if you have hands full. No wifi. Internet was incompatible with VPN. Ugh.

    Staff was kind enough to refund our stay, but still...will never be returning.

    At least they validate parking.

    02/05/11 | Link | Rating: 1.0
    13. Sara B.
    When you hear "chalet" you don't really get the vibe that you are going to be staying in a room that overlooks a dumpster. A room that at 3 am you can hear loading and unloading. no, not really.
    The area looks like it could have been cool but there are no commercial places in the huge area that surrounds the hotel.
    The only real bonus was the company I was with and the woman in the parking garage was HILARIOUS.
    Would never ever stay here again!

    04/05/11 | Link | Rating: 1.0
    14. Chris K.
    The room was comfortable, but the hallway on the fourth floor was very hot and had a smell. The elevator was extremely slow.  The rest of the facilities were very well kept.
    Sheraton should invest in a ventilation system for the floor or install fans.  They should also increase the speed of the elevator.  This hotel is OK for a one to two night stay.

    28/08/12 | Link | Rating: 3.0
    15. Paul K.
    The Chalet is definitely the more down market of the next to each other Sheratons in Westport (the Plaza is recently remodeled and more recommended), but I have enjoyed my stays here- while the outside is dated, the rooms are comfortable and there are good dining options next door in Westport Plaza. There are worse places to stay in West STL.........like the Marriott STL West for instance.

    06/01/12 | Link | Rating: 4.0
    16. Danny N.
    Stayed here for work. Place is ok. Nice view and looks nice from outside. Inside is a bit rundown but its ok

    01/06/13 | Link | Rating: 3.0
    17. Adolfo N.
    We had a great experience this past weekend for a wedding.  The rooms in the Chalet were plenty comfortable and roomy, we were upgraded to the lounge level (totally worth it if you're down for free breakfast and appetizers) Plus I may or may have not raided the soda cabinet for at least a 6 pack.  All of the staff was helpful and we never needed anything.  Parked out on the exposed lot and in spite of the weather it was fine.  The  gym is only cardio, didn't get to go swimming, but it made for a very comfortable stay, definitely a great sub 100 dollar value.

    05/03/13 | Link | Rating: 4.0
    18. Ari D.
    Massive rooms gorgeous views the only problem is there's sales tax in tourist tax when you checkout make sure to get to the Club Lounge floor to get free soda water and cookies and anything else except for alcohol for free I stayed two days.  Foosball tournaments and beautiful black and white gatherings.  in west port village.  full of restaurants and night life and live bands

    09/09/13 | Link | Rating: 4.0
    19. D S.
    On a late arrival check in,  no one was at the  desk for almost 20 minutes.  Rooms are comfortable and large.  No wifi, in club room area you can request a code but it only lasts one hour.  It was a pain getting wifi dropped.  Next day they never made up my room at all.  Notified front desk.  Following morning no hot water,  hotel folks says it happens often this is unacceptable especially when it is 1degree outside.  Ice cold shower is not a good way to start the day.  Wish I could give zero rating.

    11/02/14 | Link | Rating: 1.0
    20. Sarah S.
    Stayed here for work and was not disappointed. Very close to a nice shopping center with good food options. Lucked out and got an upgrade to a suite with a really nice view of town.

    12/01/14 | Link | Rating: 4.0
    21. James H.
    Horrible hotel.  Filthy rooms.  No hot tub and no pool.  Their website lied and said there was a hot tub and a pool.  For $200 you would expect at least a pool and hot tub.  The staff was rude when we complained.  Reviews on other sites said it was a good hotel but clearly they're paying for fake reviews.  AVOID!

    13/09/14 | Link | Rating: 1.0
    22. Jon T.
    Ms T's sister, her husband and niece stayed at the Chalet during an October 2010 high school softball tournament.  The teams stay together and this was the place they chose.  I guess it was OK until the final night.

    Apparently neither the Sheraton nor Westport Plaza is capable of providing security for guest parking.  Ms T's brother-in-law parked their Chevy Avalanche in the surface lot assuming it would be safe.  Sometime in the middle of the night they received a call asking if they meant to park it with only two wheels.  Someone had decided they liked the wheels and helped themselves.  See the photo.

    The family spent most of a Sunday trying to find replacements so they could drive back home.  If you choose to discount this review, I still suggest you park in the parking ramp.  It might be better.

    19/01/11 | Link | Rating: 1.0
    23. Monika N.
    This hotel was my home away from home last weekend. My husband and I, along with several friends, were in town for a friend's wedding. Overall our experience with the hotel and their staff was extremely positive. We opted to pay a bit extra ($16 for the whole weekend) for club lounge access and were to happy we did. The lounge had a refrigerator with pop cans, bottled water, and bottled juices, as well as an expresso machine and regular food (including delicious cookies and crab rangoon). The free breakfast in the club lounge was also nearly the exact same as the one some other friends paid $15 for on Sunday morning in the restaurant on the ground level. Totally worth the $16!!!

    I honestly didn't spend too much time in our room, but I was quite happy with the comfort level of the beds. The staff was happy to help accomodate our request to move our room near our friends. The rooms seemed to have been recently updated and were quite roomy. The only reason for the missing 5th star is the fact that on our final morning here the hotel room had a strong mildewy smell and the shower spout is strangely short. Not sure what was up with the smell - especially since that was the first time we had experienced it. Also, I'm only 5'5" and the shower came out of the wall at next level... very strange! Otherwise our stay here was great - I would definitely consider staying here when returning to St. Louis.

    05/03/13 | Link | Rating: 4.0
    24. Hazel l.
    This is a standard Sheraton, it seems to have had a recent update of decor but it is an older hotel with Very Slow elevators and some musty areas here and there.  The bathrooms are small but adequate.  

    What makes the hotel is the staff.  All staff are happy to see you and want to assist you.  Service from reception (really fast check in ) club lounge (I saw them go down to the kitchen to get a child a certain cereal) to housekeeping, you will be impressed.  

    Food is above average for a Sheraton and again the service in the restaurant was top notch.

    11/07/14 | Link | Rating: 4.0
    25. Kedrion J.
    Worst experience EVER!  Moved from first room because of musty smell, second room bug in coffee and pubic hair and stains in bed.....third room musty....just happy the sheets were clean! TERRIBLE EXPERIENCE!

    27/05/14 | Link | Rating: 1.0
    26. Maureen K.
    On the basis of the friendliness of the entire hotel staff, I would like to give them at least four stars - but there are some major issues that get in the way.  First, the good stuff:
    - The hotel is cute, chalet- style, with every room having a little wooden balcony with a couple of chairs.
    - Every single staff member I've had reason personally to connect with has gone out of their way to be helpful and to meet my needs.
    - The room is adequate - not huge, and the bathroom is a bit squished, but overall it's okay.
    - If you have their "frequent guest" card, there is a little card saying the bottle of water in the room (which otherwise would cost $2) is complimentary.  We'll see when I get my bill.
    - The large, fluffy pillows are great!
    The not-so-good:
    - Accessibility - One of my meetings was on a patio. I enquired about handicap access and was led to an elevator. You take the elevator down the stairs, open a heavy (and unmarked) door, climb several stairs, walk again. Then another heavy door, and a walk to the patio.  NO, this is not "handicap accessible."
    - Security - every day when I come back from meetings, the door to my balcony is wide open. The Front Desk Manager, Adam, and I hypothesized that it was a faulty lock, and the door was pulled open when I open the main room door.  Except that we then closed it tightly, and it has not re-opened. Which brings me back to the housekeeping staff.
    - Beds - I'm told they do not change the sheets every day (which is okay -- but a whole week?)  Basically, what the housekeeper does every day is just throw the sheets and covers back up, and toss the pillows into an approximation of the right position. If you leave the fitted sheet slightly pulled off the mattress (I mean, if that's how it was when you woke up), that will be how it is when you go to bed.

    So, the best I can do is  three stars, and most of that is because of the staff's friendly and helpful attitude. Housekeeping not so much.

    25/06/14 | Link | Rating: 3.0
    27. Jeffrey Z.
    Not good. Stayed there 3 nights on the 1st floor. I had cold showers with horrible water pressure, the first floor was musty and damp. I didn't get room service for two days so they could spray freshener in my room, on the third day my room smelled like a boys locker room. I will never book this hotel ever again. At $155 a night, you better have great water pressure and clean rooms and free wifi. Wifi is $9.95 per day for guest service slow use.. Save your self some money, do not go to this hotel.

    The staff was friendly and great, the hotel is HORRIBLE!

    22/08/14 | Link | Rating: 1.0
    28. Ramie M.
    Not a bad little hotel, but definitely not the same high-end feel I've felt at other Sheraton locations.

    Goods:

    * Extremely friendly and helpful staff. It is unfortunate things like the printer broke while I was there and that the line at the bar for a couple nights was atrocious, but that's no biggie. Everything from check-in, to housekeeping, to asking random staff members random questions, to requesting more towels, or requesting more information about the area was a friendly and professional experience.

    * Bathroom was clean.

    * Meeting rooms we used were nice and the gal we worked with to organize our event was very helpful.

    * Walking distance to a number of little bars and restaurants which meant late night eating and drinking didn't require additional things like taxi fares or rental car gas.

    Bads:

    * Didn't seem as high-end as other Sheraton's I've stayed at. I think the quaint chalet, old-style feel is borderline cute. I almost feel it is barely a Category 2, personally. But take what I say with a grain of salt because I don't travel much. Note that I still gave it a "Yay! I'm a fan." rating.

    * Pillows seemed kind of awful. I had 8 total pillows in my room between 2 beds, and none of them were comfortable. And they are just the wrong size where two is too many and one is too few. They were also lumpy. Is what it is.

    * Walls are thin, or at least the doors are. If you plan to sleep past 8am, expect to be woken time and time again by stairway doors and other room doors opening and closing over and over and over and over and over.

    * SPG Gold didn't really do anything for me. I wasn't greeted in any particular way, I wasn't offered a room upgrade, and they didn't seem to have any information about the Free In-room WiFi benefit.

    Other than that, however, I enjoyed my stay and I had fun. The price wasn't bad and I would stay there again (though I'd probably bring my own pillow).

    13/08/14 | Link | Rating: 4.0
    29. Tim L.
    Lame bar staff but decent rooms.  It's a bit away from anything interesting. Would recommend the Sheraton Plaza before staying here. If it's full this is an okay place to sleep.  Just know you should Uber to any restaurants.

    04/05/15 | Link | Rating: 2.0
    30. Yvonne O.
    This is one weird hotel.  From the outside, it looks like an old-fashioned swiss chalet, but on the inside, it is modern.  The rooms are okay, but the heating system never shuts off and was blowing the curtains around all night.  The bathroom is a little tight a well, but the bed was very comfortable.  Staff was very nice and check-in was quick.

    I also thought it was weird that my room had a door to the outside that would not open, yet I saw someone the next morning exit from theirs.  That would have been extremely helpful to get to my car since parking is at a premium here and you have to walk a mile to get in and out.

    I only stayed overnight, attending a conference in the adjacent building, so I didn't get to use room-service or see what the housekeeping was like.  Wi-fi was complimentary on my stay, but is normally $9.95 - I would guess it was comp'd as part of the conference package.

    28/01/15 | Link | Rating: 3.0
    31. Scott G.
    I was actually pleasantly surprised by the quality of my stay at the Sheraton Westport Lakeside Chalet.  

    When I found out that I would be attending a 2-day conference there, I immediately checked out the reviews, and I was a little nervous about the mixed bag that's out there. I booked my room through Priceline's "Express Deals" feature, which gave me a much cheaper rate than I would have received if I had booked my room as a part of the conference's block rate.  

    One of the most impressive aspects of the hotel is the friendliness and helpfulness of the staff - from the people at the front desk, to the bar/restaurant workers, to the event/catering folks - the service was truly excellent throughout our entire stay.

    I was also surprisingly impressed by the quality and cleanliness of the common areas throughout our stay.  The decor of the public spaces is somewhat contemporary, and cleanliness was never an issue during our stay.  The lobby is inviting and comfortable, the fitness room seemed clean and well-equipped, the hotel bar is a really cool space with a decent selection of beer, wine, and liquors to choose from, the meeting rooms and grand ballroom provided a perfect venue for our conference, and the food that was served to us throughout the day was always fantastic and plentiful!

    My only complaints about the hotel were with our room.  We stayed in a double room on the second floor of the hotel.  The room itself was very large in size, with a small balcony that overlooked the courtyard below, but the furnishings in the room were fairly minimal/basic, which made the room seem way bigger than it needed to be.  The bathroom, on the other hand, seemed somewhat small.  It provided a lot of shelving, but the strangest thing about it was that it didn't offer anyplace to actually hang a towel.  The shower was also a little odd, with a shower head that couldn't have been more than 5.5 feet high.  Not great for a taller guy like me.  The hotel offers a fairly large selection of TV channels in the rooms, but where it matters the most - the beds - I've definitely slept much more comfortably.

    One last comment - as nice as the downstairs common areas are, the upstairs hallways could definitely use a little facelift.  For me, they just felt too dark and dated, and they left an impression of a much cheaper hotel while walking through.

    16/04/15 | Link | Rating: 4.0