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Sheraton Westport Plaza Tower Hotel in Saint Louis, MO

Sheraton Westport Plaza Tower Hotel in Saint Louis, MO

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Company Info:

Rating: 3.42

Address: 900 Westport Plz, Saint Louis, MO, 63146

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    Comments (19):

    1. Amy S.
    My husband and I arrived about an hour early for check in, due to being on east coast time we thought it was time to check in. We had no problem checking in a bit early. The check in desk is on the small side but that didn't matter to us. We were promptly greeted and helped in a quick matter. The room that we got is a room with two queen beds. decent size area with a newer flat screen tv, nice desk for working space. Beds seem comfortable so far (we have not went to sleep yet). The bathroom area seems a bit small, but nothing to fully worry about as it is just my husband and I. Starbucks coffee and Tazo Tea offered in our room.

    I would definitely stay here again. The hotel is located about 30 miles give or take west of downtown. Pretty easy to find if you have a GPS. The outside of the hotel looked kind of run down, but I am very impressed with the inside. Two dining options. We tend to skip eating directly with the hotel resteraunts. In the shopping center that it is attached to there is lots of cool places to eat (we ate at Trainwreck Saloon which is great for families, singles, or married people), a comedy club. McDonalds in the same complex and also an actual Starbucks that opens at 530a M-F and 630a on Saturdays.

    When we come back to STL next year we will probably come back to this place, even if it is a bit out of the way from the attractions in downtown.  

    My only con is that there is not free wifi in the room. The only free wi-fi is downstairs in the lobby area.

    29/07/11 | Link | Rating: 4.0
    2. Lindsey K.
    I stayed at the Sheraton Westport Plaza Hotel and attended a conference at their attached conference center. The hotel has been recently updated and has a very nice, modern feel to it. The lobby area has a sitting area and fireplace, and a bar. The room was very clean and large. There was a desk area, large chest of drawers, large closet, and a decent sized flat screen tv. It seemed like they had more channels available than most hotels I stay in. The decor in the room was also updated and had a great modern vibe. The bathroom has a really big vanity/counter space area so I could spread out all of my beauty tools I use to look natural. The shower had good pressure and temperature. The bed was very comfortable as well.
    On to the conference center. Excellent breakfast/snack choices were set up outside our conference room. The lunch buffet was excellent with really well prepared entrees and a variety of salads. I would rate higher than most hotel buffets. Overall I was very happy with my stay

    22/11/11 | Link | Rating: 4.0
    3. Paul C.
    Nice hotel, fair service, not overly pricey, clean enough. Not exactly a central location if you are visiting StL, better off downtown or nearer to airport. Pullout bed was harsh.

    08/11/12 | Link | Rating: 3.0
    4. Mary E J.
    Nice hotel with a nice indoor pool. Staff was great and its in a great location. Near the airport, near the interstate, nearby places to eat and drink for lunch and at nights. Enjoyed our stay. The only negative I have is no free wifi in the room and the breakfast was an expensive $14.95 a person, $10.95 for a child, it was a buffet that was better than most hotel's hot breakfast but not better than any breakfast chain and no option to just order something small.

    08/09/12 | Link | Rating: 4.0
    5. Kelly H.
    As other reviewers have stated, the rooms and overall decor is a bit dated, but they're in the middle of a remodel that should be completed in March 2011. I'm currently staying in a pre-remodel room and honestly, it's fine. Sure the TV and N64 remotes look old, but the room is clean, the linens are fresh, and the bed is comfortable.

    Beyond all of that, the staff is incredible. Melissa, the person that greeted me at reception was extraordinarily friendly. She provided me a free breakfast since the club level was closed, and after a great conversation, gave me some free drinks and a room credit for food that night. Room service was extremely prompt (~15 mins) and the food was hot and tasty (yeah, it was expensive, but that's how room service goes).

    We're only staying here for the night before a flight out of STL, but there's plenty of room for my 10 month old's crib and I'm looking forward to a great night's sleep.

    30/12/10 | Link | Rating: 5.0
    6. Jason T.
    When I think Sheraton, I think upscale hotel.  I expect something better than a Best Western but not yet the Ritz.

    What I do not expect, is a run down building with an awkward entrance that causes you to confuse the open internet kiosks with the front desk.  I do not expect to pay $10 a night for internet, who charges this in todays world?

    Above everything else, I do not expect 3 run down elevators.  One of which trapped me and my 5 coworkers for 10+ minutes.  Calls to the lobby yielded a semi-sympathetic "OK we will let maintenance know."

    No, how about you fix your equipment and prevent this all together?  Avoid this place, go to a Drury.  It's cheaper and while not as upscale, the amenities are better without the crappy elevators.

    19/10/11 | Link | Rating: 2.0
    7. Jeff F.
    Was here a few weeks back. Better than the Chalet, but by no means a great hotel. It's a pretty average - think tired Sheraton rooms with decent common areas. Highlights are probably the gym and exec lounge. May still be the best SPG/Marriott/Hilton option in the area.

    25/02/12 | Link | Rating: 3.0
    8. Sara H.
    Great hotel! I was there for a 6 night conference. All of the food was great at the restaurant, bar and conference center. Conference center was perfect with a very nice setup. The breakfast however.... was missing the bacon! The conference center was easy to find and everyone was very helpful. They also remembered everyone's names!! Will do a conference there again!

    Great little city walk with plenty of restaurants and bars wall within 5 minutes of the hotel great for a big crowd of co-workers. Very safe and regulated.

    12/12/11 | Link | Rating: 4.0
    9. Jim C.
    Nice hotel and very curtious staff. The room large and clean with a great pluffy bed which was to my suprise a very restful night sleep. The furniture was dated for the type hotel that the Sheraton shares with other hotels in the area. But value for money spent was acceptable. Would stay again due to the helpfulness of the staff.

    11/07/13 | Link | Rating: 4.0
    10. Scott R.
    Fantastic hotel and location.

    I was here for a convention for the weekend, and this was the hotel for the meet-up. At a convention price of $90 per night, I thought this would be a merely adequate location. I was delightfully surprised to find this a stylish and well-appointed hotel with great amenities and good restaurants adjacent.

    My room was a double I shared with two others, and it was spacious with a wide window to bring in the light. Since we were all late sleepers, the blackout curtain was excellent in rendering the room completely dark even in full sun.  We did not put the flat-screen television to much use, but it was an excellent addition to the overall style and look.  the full-length mirror just outside the bathroom was a nice accompaniment, especially when the bath's mirror was foggy following a hot shower.

    The beds are very comfortable, with heavenly squishy pillows. The linens are crisp and white, and it feels great to slide into bed after a full day. The bath has a roomy shower and very modern sink and vanity with plenty of counterspace and a complimentary hair dryer. Towels are also thick and absorbent.

    This convention is an annual event, and I am excited that the planners have found this location and I hope that this is the venue for many years to come.

    23/05/11 | Link | Rating: 4.0
    11. Melinda L.
    I really enjoyed this hotel. The little amenities are the best. I loved the little loofah available which is what I use instead of washcloths.  The hotel restaurant was good and not too overpriced. The best part is free large Starbucks coffee in your room plus in the lobby. This was a huge bonus!  The location is great too with several different types of restaurants within a hundred yards of the hotel including Italian, sushi, American, and a couple of bar/pub style ones. The free shuttle to and from the airport will have me staying here next time I visit St Louis.

    06/10/13 | Link | Rating: 5.0
    12. Paul K.
    One of the best hotels in STL (though certainly not the world). Westport isn't the world's most awesome location, but at least there are quite a few restaurants and bars in walking distance, including the drunken fish which is one of my favorite sushi places in STL.

    The staff was friendly and nice enough to upgrade me to the club level, the breakfast in the morning was decent and definitely free! Overall, if you're based in west STL and looking for a Sheraton, this is the place to come!

    14/11/11 | Link | Rating: 4.0
    13. Darlene R.
    I've stayed here twice now for work.  Its conveniently across the offices that I have my conferences at.  The staff that I've come in contact with have all been helpful.  The rooms are a bit outdated than what I'm used to, but it is comfortable to stay in.  Super fluffy beds with a little bit too much pillows, but again, comfy.  

    The hotel is located in Westport where there are a lot of restaurants and bars you can enjoy after work.  Almost every restaurant has some kind of happy hour.    

    They have a pool, sauna (I wish I knew it was located in the pool), a gym, a mini shoppette, a bar, and breakfast restaurant.  They have a business center where you can print out things if needed and they do have WiFi, but you have to do that on the first floor in the lobby.  They also have shuttle service to and from the airport.  You might want to check the front desk though to make sure of the times they come and go.  I got in late the first night and when I called for the shuttle, they informed me that shuttle service stops at 11pm.  So just an FYI if you catch a late flight in.  

    Overall, nice place to stay if your in this side of town.

    19/06/13 | Link | Rating: 3.0
    14. Ron R.
    I booked a club room for two nights. The complimentary breakfast and evening hors d'oeuvres were below par. There was no food left even when I went there within the designated hours. The manager, A.J. at the front desk was very rude to me. When I checked in, he promised to refund me the difference between the room charge after corporate discount (for which I had the corporate code) and the actual amount charged to me. At the time of checkout, the staff said it cannot be refunded to me, since it was "prepaid". When I asked for A.J., the staff member went inside to call him, but he didn't come out to address the issue. 2. During my stay, I ordered room service for food - the Chicken soup had an extremely high amount of salt in it - I couldn't even swallow the half teaspoon of soup that I tasted. The chicken wings were dry to burnt, I had to find the un-burnt parts to eat. The mushroom in the burger was stale. The creme brulee was missing the regular crusty top. I let the guest services know about this, but they failed to offer me any solution. 3. There was no toothpaste in my room. I was asked to come down to get it. 4. I hit my leg accidentally at your hotel and got a bump on my leg. I asked Kelly at the front desk if the hotel had a first aid kit having a pain ointment/spray, she showed me the way to your store. When I couldn't find anything there, she went inside and fetched band-aid and bacitracin saying -- "That's all we have". I requested her if she could get someone from the hotel to get me any pain relieving spray / ointment from a nearby store, and that I am ready to pay for all the costs incurred - I was in excruciating pain. She said I have to go by myself. She was kind enough though, to make a call to get a cab for me. 5. The pillows were losing their shape all the time. The stuff inside them was getting collected at one end, leaving no stuff at the other. I couldn't get proper sleep. 6. I had requested a room near elevator but I was given a room at the farthest end from elevator. 7. The AC was too noisy. 8. Next day, the temperature went down and the heater was not working. 9. I heard a couple yelling most of the night.  I didn't expect this kind of hospitality at a Sheraton Hotel. The people at work suggested me to stay at this hotel, since it is close to my work location. However, I had an unacceptable and terribly inconvenient experience at this Hotel.

    05/04/15 | Link | Rating: 1.0
    15. Jim R.
    Very noisy hotel leads to poor nights sleep.

    We stayed here on the July 4 weekend because we were visiting family in St. Louis. In fact it was the second hotel that we booked after canceling the chain that starts with M because they couldn't guarantee a specific room type - need 1 king and 2 rooms with 2 double beds.  When we checked in to the Sheraton around 5:30 p.m. we were disappointed that they too did not have the rooms we reserved on the website despite having a "guaranteed" reservation.

    The hotel itself is a mid 80s era hotel located in an office park that's been nicely updated.  It has all the usual amenities that you would expect including decent beds, good pillows and updated bathrooms.

    Unfortunately it has one big drawback - noise.  Perhaps because of the holiday weekend, the hotel was filled with families.  Due to the very poorly insulated rooms it was very very difficult for someone who's a somewhat light sleeper to get a good nights sleep. Despite being near the end of the hallway, there was a barrage of door slams and loud voices up and down the hallway until well after midnight.

    I stay in hotels of all stripes 50-60 nights a year but I'm pretty sure I won't be back to this one unless I am desperate.

    14/07/13 | Link | Rating: 2.0
    16. L F.
    I've stayed at this particular Sheraton Hotel perhaps 30 times over the last 15 years and have always been treated very nice by the staff. Room is always clean and available early. Great location to any place in St Louis. This particular Sheraton has the tower and the chalet hotels in the Westport plaza center  both are equally nice clean and quiet. Perfect for business travel or family travel.

    28/11/14 | Link | Rating: 4.0
    17. Graham K.
    This place is OK - hackable thermostats and a decent room. If you have a fetish for a view of an interstate this is the place for you. I'll admit, I'm spoiled by really good hotels (I usually stay at Kimpton), but this place was OK. Nothing negative to say, standard fare. A-OK.

    01/12/14 | Link | Rating: 3.0
    18. Shane W.
    I pained over how to write this review. Ultimately though, my allegiance isn't to the nice and helpful people at the hotel, it's to the people evaluating this hotel for their ability to provide a good experience.

    I didn't experience anyone at the hotel that wasn't willing to help, what I did experience though were a number of things that indicate the staff is limited in their ability to provide a true higher-end hotel experience. The hotel is simply in disrepair and is likely underfunded to complete the repairs it needs.

    The 12-story exterior is mostly brick and glass but has metal panels under all the windows that are severely faded and in need of paint. The interior just smells dusty. The carpet looks newish but there's a very clear smell in the air of staleness. The lobby furniture is badly worn. The elevators are worn and not cleaned well. My room's bathroom counter had water stains and there was hair in the sink.

    If this was the only view I had, this review probably would have been pretty scathing but one night, I got on an elevator that someone had pushed the lower-level on. The basement. The staff's floor. It was awful. The carpet was old, discolored and worn. The walls hadn't been changed probably since sometime in the 80's and were the same discolored yellow as the ceiling tiles. In those six seconds that the elevator doors opened and I could see where the staff is provided with their own space, it all became clear.

    The lobby, the restaurant, your room, that IS luxury compared to the squalor the staff has to live in. So to the owners - take care of your people so they can take care of us. I won't be back nor will I recommend your hotel until I hear you've made some changes.

    04/02/14 | Link | Rating: 2.0
    19. Yvonne O.
    Attended an all-day conference here in their main room on the lower level.  They had a breakfast buffet, lunch buffet and snacks during the day and I would think there were about 100 people or so in attendance.  I was impressed at the set-up for the meals -they did three separate tables of the same food, with lines on each side -  which really sped things along.  Lunch had a lot of choices as well - two kinds of salad, some tortellini, salmon or chicken and bread.  Certainly something for everyone.  Putting cookies out later in the afternoon was also a smart move as everyone's sugar levels were probably dropping at that point.  

    A very class-act kind of seminar - and no problems with the tech side either, which I know is tough to guarantee.

    28/01/15 | Link | Rating: 4.0