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St. Louis Union Station - DoubleTree By Hilton Hotel in Saint Louis, MO

St. Louis Union Station - DoubleTree By Hilton Hotel in Saint Louis, MO

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Company Info:

Rating: 3.91

Address: 1820 Market St, Saint Louis, MO, 63103
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Comments (67):

1. Darin S.
My wife and I stayed here this past weekend (6/8/13) and we thought the hotel was amazing! From the architecture to the professionalism and friendliness of the staff to the quality of the room.  Even though our room was in the older part of the hotel and may be considered 'small' by the standards of the suburbanites, it was still one of the nicest rooms I've ever stayed in.  Okay, everything wasn't awesome, there was a major incident in a room near ours between 1am & 2am.  (I do believe it ended up involving the police).  Anyway, I called the front desk around 1:15am to make a noise complaint.  The next morning I was going to complain further at check out except I learned that management had already comped our room for the night and the front desk clerk (awesome Jenna) was proactively apologetic.  Kudos to the staff for making things right without even having to be asked.   We will definitely stay here again!!

10/06/13 | Link | Rating: 5.0
2. Brian T.
Beautiful lobby, average rooms.  Staff up front are very nice (as mentioned in previous reviews), but they don't have enough staff to keep rooms up.  Not enough space in bathroom to hang up towels and cleaning staff don't get around until 3 or after.

13/07/13 | Link | Rating: 2.0
3. P. G.
My friend and I stayed at this hotel for three nights in May 2013.  The positives: hotel was clean, staff was extremely professional and friendly, the hotel was very charming and unique, the location was great, and the breakfast was amazing - tons of choices!  Now for the negatives, which aren't many, but I should probably mention... First, the original room that we checked in to smelled of cigarette smoke.  The hotel is a non-smoking hotel, but the guest before us clearly violated the rules.  The front desk promptly changed our room and even provided complimentary breakfast for the inconvenience with the change in rooms.  Second, the hotel is very large and extremely difficult to navigate, especially coming from the self-parking lot.  The last thing you want to have to do after traveling all day is wander around a hotel looking for the guest rooms because there's no signage to direct you anywhere.

09/05/13 | Link | Rating: 4.0
4. Neil S.
I'm guessing that this hotel has a serious problem with crime and homeless people sneaking into the hotel to commit crimes.  I attended a 48-hour computer competition at the hotel and decided to sit on a bench in the convention space with my jacket over my head and take a nap (at approximately 1:30 a.m.)  Shortly thereafter a security officer approached me and immediately began grilling me about whether I had a room (yes), what I was doing (convention).  If I can't sleep on a bench, please simply say that instead of causing a major incident.  The location of this bench (arguably inside the convention area) and nature of convention (all-night computer programming) suggests that it might not be totally insane for a hotel guest to think he or she is able to take a brief nap.  Pros: nice interior and historic.  Cons: see above, unclear security policies, and possible major security problems.  Note that this is opinion only and I don't have actual crime statistics to support this opinion.  Bottom line: I will probably stay at the Chase, Ballpark Hilton, or somewhere else next time.

01/02/14 | Link | Rating: 1.0
5. Mike H.
Now a Doubletree by Hilton but I think the Marriott management stayed behind.  I was charged a "convention fee" and was told this was a federal tax by the front desk.  When I asked for information on this misleading entry an "accountant" brought me what she said was the document authorizing this charge.  What she gave me was a St. Louis information sheet on tax exemptions.  It's only $3 a night so all I wanted was an explanation.  None of the other hotels in the area have ever charged this fee on my bill.  I think it is their way of paying for a dying mall.  
 Most Doubletree and Hilton hotels have lounges for Honors Diamond members where you can get a free (or very inexpensive) beer or wine.  Not here.  The Concierge Lounge actually charged more than the restaurants.  As for the restaurants, how about $18 for a chicken breast, mashed potatoes and dried out brocolli.  
To summarize:  overpriced, outdated and misleading

19/04/13 | Link | Rating: 2.0
6. Mark V.
I love this hotel. The architecture is absolutely amazing. Take some time before you check in to relax in the lounge. As for the room itself, the room was clean and had a nice layout. The only negative was the view. My "view" was of the indoor mall which occupies the rest of union station. The mall seems to close early, and when it did things got very quiet (well, except for some banging sounds coming from a nighttime remodel of the Pita King, but you can't blame the hotel for that).

Parking is at 20th & Market, just across the (brick) street from the hotel. It's outdoor parking, but there's someone at the booth 24/7, so hopefully they keep an eye out.

03/03/13 | Link | Rating: 5.0
7. Phil P.
this is no longer the Marriott Hotel but the Double Tree Hotel by hilton!!!

beware of this hotel!!!!! they just approved a policy of putting a hold on customers for $50 a night for incidentals!!! if you stay for 5 days thats $250 just for incidentals on top of your nightly charge for your stay! are you kidding me!!!! oh yea, if you don't have a credit card  it's double that, yes $100 a night for incidentals!!!!!!! finally, they don't tell you this till you get there at check-in!!!  

ps. yes that includes all you cogic people there for the convention!!!

07/11/12 | Link | Rating: 1.0
8. Sika G.
Beautiful building!  Staff went above and beyond to be helpful and nice. Conveniently located to city museum, arch, etc. Pool was warm and a lot of fun for the kids after a day of sightseeing. Rooms were clean and comfortable. And a special shout out to Randy at valet who helped us find fun restaurants and advice on area attractions!!

19/06/13 | Link | Rating: 5.0
9. Cher D.
We had an absolutely lovely experience during our stay. The elegant historic ambiance went along with the first class service throughout the hotel. Great beds, and delicious breakfast buffet a plus.
The place to stay in St Louis!!

01/07/13 | Link | Rating: 5.0
10. Ari D.
very quiet here.  the prices for food are way too expensive.  this location is up the street from Kiener plaza and City Gardens and THE ARCH.  Its gorgeous in and outside here.  The fountains on Locust are directly outside here.

14/12/13 | Link | Rating: 2.0
11. Mary N.
I just spent the weekend with my 3 sisters at this hotel and can't say enough about it.  The hotel is in the old railway station and has a beautiful lobby with a vaulted mosaic ceiling and stained glass windows.  There was plenty of comfortable seating around a very friendly bar which is adjacent to the equally friendly grille.   The room was very comfortable and the bathroom was particularly nice.  What made the stay was the friendliness of the staff.  I'm from Chicago and used to being treated in a rather faceless manner, but the staff of this hotel couldn't do enough for us.  Everyone we met offered service without being asked and seemed genuinely interested in making sure that we enjoyed our stay.  Would not even think of staying anywhere else in St. Louis!

22/04/14 | Link | Rating: 5.0
12. Jennifer J.
Service, comfort, quality!!  This place is great. The concierge service is well worth the extra money. Wonderful breakfast and great staff. The historic quality of the building is breathtaking.  This would be five stars if it were not for the location. Union station has a lot of empty shops and parking lot had lots of foot traffic because of the metrolink station.

06/02/13 | Link | Rating: 4.0
13. WJ H.
do not stay at this dump!!  the staff is horrible from the valet to the manager.  the hotel is filthy and we saw two different types of bugs.  the restaraunt is gross and the hotel is so confusing and nobody wants to help you.  worst hotel experience ive ever had!!  dont waste your time, its a dump!!  p.s. and the parking and location sucks!!  right in the homeless area of town.

10/06/14 | Link | Rating: 1.0
14. Christian H.
This is a case where the other ratings are based on the venue's history and not the quality of the accommodations. Without a doubt, the hotel property is amazing - it's a 120 year old train station that was decommissioned in 1978 and eventually converted into a tourist attraction hotel. It is well worth a 10 minute walk/stop but it is presently totally underwhelming beyond that. For starters, the original hotel rooms are seemingly unavailable for even HIlton top tier guests - without explanation. The "newer" rooms built in the last 20 years, I suspect are run down late 80's variety rooms. Specifically, the showers are really run down, the A/C units have been fashioned to sound like trains are standing by outside the door, and other than the predictably comfortable Hilton bed, the room is just fine (I was re-assigned twice so this is not an isolated case). Second, the hotel bar, which is the only other on-site attraction looks like it was purchased from Ikea and assembled on site. It's like 20 x 20 in an amazing room the size of a football field and a half. Why would anyone want to spend time there? Third, hotel parking offsite and in the winter its a not so pleasant walk way out of the way of the hotel entrance. They do have valet, but honestly, it should be all the same rate given the circumstances. Hopefully someone will invest in fixing this thing up!

04/02/14 | Link | Rating: 3.0
15. Myriam G.
Not a bad hotel overall. The staff was friendly and check in was quick. The room however was "alright". It looked clean at first glance but there was an odd smell, almost like wet carpet. The bathroom had a good amount of dust, maybe it hadn't been used in a while and they didn't bother to dust. We arrived late and went straight to bed then checked out the following morning so we overlooked some details due to fatigue. The beds were definitely comfortable and clean. If I had to stop by again I would book it again but definitely ask for a pleasantly smelling room.

14/11/13 | Link | Rating: 4.0
16. Lyndsey C.
Beautiful hotel location and friendly staff... Rooms are dated, though.  Great location.

12/04/13 | Link | Rating: 3.0
17. Molly K.
The only and I mean only reason I am giving this place four stars is because the hotel was doing renovations and it made it a little hard to get from the parking lot to our room. It was a little confusing trying to find our way around with all the construction.  The staff was wonderful!  When we left our room each morning there was not a time when one of the staff members would say good morning or is there anything I can do for you.  Be sure to check in with the four square app.  I did and was given five extra cookies at check in.  There are so delicious.  I loved our room.  The bed was soft and comfy!  The views around the hotel are also so amazing.  If you get a chance I would try the breakfast buffet!  they have everything you can think of and the food is so fresh!  If I come again to St. Louis I will definitely stay here again!

23/04/13 | Link | Rating: 4.0
18. Farrah R.
Great stay!  Wonderful customer service, very comfortable beds and delicious breakfast buffet.  The indoor "mall" is great if the weather gets bad.  Many good restaurants in the area also.

30/12/13 | Link | Rating: 4.0
19. Dr. Stephen F. R. P.
Today was a horrific experience with travel and work; and then, I stepped up to Union Station's Doubletree Hotel whereupon Yohannes' welcome and assistance opened the evening to delight and relaxation.  Kirsten made the registration simply enjoyable,  a task that is usually routine but Kirsten made it a simple introductory pleasure.  The room was fresh, impeccably prepared: oh how my evening was shaping up.   I had decided to stay at the hotel for dinner and the two hour presentation melted my day's anxiety totally away.  Daniel was thoroughly aware of my intentions as soon as he asked where I would like to be seated, and I permitted him to make the selection to his advantage.  Daniel knew every detail about each menu item and I was convinced about the evening pasta special and his recommendation of dessert.  Now this is service that is unexpected, yet so appreciated when it is a standard of practice by an individual or establishment. The delivery of pretzel bread and a superb whole grain mustard butter was perfectly selected to my liking.  Then, Nick Jaronovic delivered the entrée,  and had an excellent manner and exchange of conversation to my questions. The dessert Daniel selected was like a deconstructed Smors with a vanilla ice cream on a graham cracker crust, marshmallows lightly glazed with an elegant chocolate laced swirl. Then the chocolate cake like covered melted chocolate.  Each bite was a treasure in itself;  served with a poignant Starbucks coffee that ended the meal with a hint of earthiness that handsomely complimented the Smors campfire style dessert.  Another server aided in this course of events, Nick (another Nick) graciously took the time to find out which coffee was served, and Daniel explained the Morning Menu.  I believe breakfast will be the BST Eggs Benedict.  Tonight will pass quickly or possibly languish while I eagerly await this excellent service and cuisine again in the morning.  What a tremendous hotel and landmark.  I recall when it was discussed that it be torned down for a parking lot, a pigeon invested monument.  Well, only the city leaders can keep such treasures going; only reget is that such plans take too long to be realized.   Only knowing treasures such as this have a place in the future, the future should not be so far off.  Tonight, proves proper planning and salvaging historical sites is truly a worthy cause.  Thanks to everyone involved!

18/11/13 | Link | Rating: 5.0
20. Dean M.
The rooms are solid, nothing to write home about, but the property? Amazing! Located inside of an old train station, the lobby is one of the best I have seen., wonderful architecture.... The station grille is lovely and all of the staff are friendly and professional.

10/01/14 | Link | Rating: 4.0
21. Ellie C.
The hotel is nice and in a decent location. The Station Grille staff was very nice & the breakfast buffet was super good. The front desk staff wasn't the most helpful. My room wasn't ready when I checked in so I was given a lesser room...still waiting for refund of the difference in room costs. When I got to my room the bedspread had stains on it...could've been blood or marinara sauce...either way they were noticable enough that it should have been caught by housekeeping...kinda makes you wonder if they actually changed the sheets. The concierge & bellman staff were wonderful. Double Tree always give you a hot fresh cookie when you check in...they only had cookies w/nuts in them which I'm allergic to...so no cookie for me.

17/03/14 | Link | Rating: 2.0
22. Colette H.
Hotel staff are proactively very courteous and friendly. It's a gorgeous historic building located right near a Metro link station so you can ditch the car and ride transit which is awesome.  They also have a really beautiful outdoor pool with great lounge seating. You can bring drinks from the bar in there and food if you like. It is crawling with kids the entire time though, which is great for families but not awesome if you are looking for some quiet pool time. I would say this hotel is very family friendly. I wonder if they train their workers to be super friendly or if they have good labor practices because they definitely came across as happy and always gave a cheery hello.  Free WiFi is a plus as well.

I can't give it five stars because the hotel is SO huge. Our room was kind of tucked away and not super accessible. It was, however, extremely quiet in our wing. It's connected to a kind of depressing empty mall which was easy to ignore but kind of sad to look at. The services and stores in the mall need vast improvement. Also, prices are really expensive but expected for a downtown hotel that likely caters to convention traffic. Parking is $24 on top of your room fee though they do have free valet which is nice. While our breakfast was good, a pot of coffee cost $8 and pancakes cost $12. We did get room service ($4 delivery fee and 22% gratuity makes it cheaper to order pizza) and everything was arranged beautifully on a tray with a fresh flower.  Overall, I expected the bloated tourist prices and was really satisfied with our stay.

17/06/13 | Link | Rating: 4.0
23. Jennifer G.
Would actually give this hotel 4.5 stars. We were taken to this hotel through Hotwire and received a great deal. Not knowing much about St Louis, we were very pleasantly surprised at the location and atmosphere of the hotel. With it being in Union Station, the lobby is beautiful. The staff were all extremely friendly. There were several restaurants within walking distance which was a bonus. We stayed here the weekend before Christmas and everything was nicely decorated. The only reason I would not give this hotel 5 stars is due to the rooms being a little outdated and the halls smelled old and musty. Other than that though, our room was clean and the bed was comfortable. I would say I am picky when it comes to hotels, and this one we will definitely be revisiting!

26/12/13 | Link | Rating: 4.0
24. David S.
This is a gorgeous hotel, even in spite of the renovations under way. The lobby, available by sight only at this point, is stunning. The lower level where I imagine sharply-dressed, hat wearing crowds waited for their trains and loved ones, is a large, expansive space with marble floors and gorgeous side-rooms.

The rooms are what you'd expect - nice, but not overwhelming. The beds are comfy, but there are a few odd things. It's always the details that put someplace on top, or in second place. Some missed details: The battered mini-fridge right next to the door (just weird). The armoire oddly angled off the wall to allow for the cords behind it. The lack of plugs by the bed (come on, this is a major problem in so many hotels). The very loud AC/heating unit.  Stocking the bed with synthetic pillows, when down should be around too (yep, I'm a jerk). The lack of a robe, which I know should be in the room from past visits (yeah, I know, I'm the asshole here, too).

The executive lounge is nice, with Schlafly available for $5. Food is not very good, although I eat it. Rather, evening food isn't (softish broccoli and carrots=gross); breakfast is really good. Nice oatmeal with fresh berries. Decent coffee (although it would be nice to have coffee mugs rather than only paper). Super duper nice people here. The staff everywhere is awesome. They really go out of their way to make you feel good. And they remember everyone's name, which I am both impressed with and jealous over.

Anyway, it's my top choice for Hilton hotels in the city. Great location - short drive from lots of nice neighborhoods. Not super expensive. Nice staff. Clean. BBQ near by.

And again, it's gorgeous. Such a wonderful piece of history.

06/03/14 | Link | Rating: 4.0
25. Lindsey O.
There is a definite 'cool' factor to this hotel. If you don't know what you're walking into, this location used to be the old train station in St Louis from the 1800's to 1978. It became a mall in the 80's, and a hotel portion was added on. It was definitely interesting walking around in the hotel, and I enjoyed seeing how they transitioned everything over.

Here are my hotel review criteria:
Cleanliness - Pretty clean. No bed bugs, towels and sheets were all clean, and all of the surfaces had been wiped.
Food Option - There is a restaurant at the hotel, and they serve snacks and drinks in the consigner lounge.
Room - more than adequate for someone traveling on business
Location - This place is in the center of the downtown and right next to the Grey Hound location. There was some sketchy behavior going on in areas around the hotel, but if you don't wander around ... I'm sure you will be absolutely safe. This is coming from a single female traveler.

30/08/13 | Link | Rating: 4.0
26. T B.
Pretty cool Inside.    Old train station.   Hotels clean.  No complaints.   Free lollypops.   Fancy tapas restaurant downstairs.   Most were quite good.    Drinks were delicious (Trans syberia)

31/05/14 | Link | Rating: 4.0
27. Robert B.
It truly gets no better than this hotel.  I was in St. Louis for a conference last week and had a chance to stay at the Union Station Hotel and it was amazing.  I had excellent customer service from the moment I stepped out of my taxi and it continued all week. My luggage was taken out of the cab and up the stairs to the front desk for me. I breezed through the checkin process and was in my room within minutes. By the way it was hot and sticky outside when I got there and someone left the AC on so my room was comfortably chilly when I got inside. Thanks guys!

The bedding was good quality and very comfortable.

I ate dinner at the on site restaurant and the food was fantastic and the service was great too.  I had breakfast there every morning and loved that too! Also, they serve Starbucks coffee which was a nice surprise.

The free wifi was also quite good and they had a wired hookup in the room as well.. I got a free newspaper every morning and on check out day I didn't even need to ask about express checkout they had my receipt all set and slid it under the door.

I can't say enough good things about this hotel.  Did I mention how majestic the architecture is inside?  This was formerly 1950s train station and they're still finishing up their remodel so there is some construction going on, it's a huge undertaking really.  But the parts that are finished look spectacular.  Please stay here if you are considering a trip to St. Louis anytime soon.

Thanks for a great stay everyone. I'm smart enough to know it was a team effort. All it would have taken is one person to drop the ball.  Everyone delivered. Thank you so much.

I'm staying here again next chance I get.

25/09/13 | Link | Rating: 5.0
28. Matthew Z.
The hotel is in a beautiful building that is currently being renovated. Once it is complete - I'm sure it will look great. Until then, stay away unless you need to be awake before 7am. They post that construction starts at 8:30am - which is reasonable - but it really starts at 7am. When I called to inquire about the noise, the girl who answered confirmed it was construction, that many people had already called to complain, and that she was used to complaints because "they're always starting early - I wonder why they do that."  Stay at another hotel unless you need to get up early.

31/03/14 | Link | Rating: 2.0
29. Christy P.
This is a beautiful historic hotel. Don't miss the history show in the lounge. It is a great light show.   Now for the negatives. The room was dirty -especially bathtub. They did not honor our reservation for a king bed. Instead giving us 2 queens.  The mall it is in is practically empty and shuts down very early. The area around the hotel is a little sketchy.  More. positive. The lady running the Grand Market was very nice and helpful. And they did give us $50 off our room since it was so dirty.

08/06/14 | Link | Rating: 2.0
30. GB C.
Great! 100% of the staff were engaging and helpful. I prepaid for a King room and the bellman escorted us to a double queen in a new portion of the hotel. I called the desk clerk and he apologized and had the bellman take us to the historic side of the hotel and put us in a top notch fully renovated room that could not have been more nice. The lobby area is spectacular and exudes history. All of the historic side of the hotel was beautiful. Only minor complaint was the cost of a martini at the lobby bar ($12.50).

29/06/14 | Link | Rating: 4.0
31. Dayton R.
Last weekend we had approximately 25 rooms booked by guests attending our son's wedding and we could not have had a better experience. The hotel staff is amazing, caring, friendly and helpful. From the moment we arrived we were greeting with the amazing staff who took care of all of our needs and exceeded our expectations.

This is the perfect hotel for multiple guests attending a wedding, or any event. The lobby bar in the beautiful old part of the hotel was a great gathering place for everyone going in and out. So fun since you could see everyone coming and going. Our large room on the 5th floor was big enough to hold our out of town guests for drinks and snacks, and to watch a little football, between the ceremony and the reception.

My husband and sons stayed in the old part of the hotel above the lobby, where our rooms were large with vaulted ceilings. This part of the hotel is so charming and where we have always stayed.

This is definitely our hotel of choice when visiting  St.  Louis

21/11/13 | Link | Rating: 5.0
32. Alissa R.
This was a pleasant experience, indeed.
Usually I stay with family during trips to St. Louis, but this time I was in a wedding party and it was necessary to stay here. That being said, it was a busy and boozy weekend so I didn't get to utilize all that this fine hotel has to offer. What I did experience here was really nice. First off,  how cool to be able to stay in an old Union Station! The rooms were nice, quiet, clean, and the a/c was awesome. The service here is wonderful, I was able to have a mini fridge delivered after 1am at no additional cost. One morning the concierge comped their wonderful breakfast buffet (do not miss this one, it's the beezneez) after I casually mentioned the old man in his underwear knocking on my door the night before...
Concierge: Oh, are you on the 5th floor?
Me: Um, why, yes
Concierge: I am so sorry for your inconvenience, the man is a sleep walker and knocked on a lot of doors last night.
He then asked if I would like to partake in a complimentary breakfast for any trouble. So I of course got down on that big time.
One night there was a strange smell wafting through the room, and the front desk had a maintenance person come check it out right away, much appreciated. I really wanted to check out the pool in the huge and beautiful atrium, but I literally had no time for it. Maybe next time I find myself in need of a good hotel room while In St. Louis, I will be back and in that pool asap.

11/10/13 | Link | Rating: 4.0
33. Bradley R.
Decided to have a nice relaxing getaway and spoil the lady a little.  I've stayed in a lot of Hilton/doubletree hotels for work so I figured this would be a safe bet.  First let me say the original building is stunning.  The entry hall is amazing and really blew us away.  You can certainly sit there for hours and just enjoy the art put into the original station.  On that I would have given this place 5 stars.  On the hotel it loses 2.  The place is under renovation and it needs it.  The corridors to the rooms are dim, marked up by use, and feel tired.  Our rooms window as blocked by something, the paint was peeling in the bathroom, the tiles were missing from the bathroom wall, and the bottom of the tub was worn thin and dark.  Not great.  Union station is also a kind of small mall with lots of non-hotel gets wondering about and more than once we were put off by the non-guests.  When we checked in we pointed out to the porter that there were dirty glasses ourside our door.  They were still there when we checked out.  
Valet parking was nice but not 24 dollars a night nice.  
15 bucks for breakfast is not uncommon.  Just wish it was better food.
So minus 2 stars for a beat up hotel with a lack of attention to detail.

5/11/14. Under major renovations.  Wish they would have warned me during booking.

15/05/14 | Link | Rating: 3.0
34. Faith R.
For now it's 3 Stars. I've just arrived this afternoon. Only the start of a there part review. I'll be back. Everything standard is above average. Haven't really been bothered , I like that. I dislike being annoyed by staff. So far it's perfect. Okay so I see you can't post several reviews. So it's 2am, ending my first day here. To be clear I'm not from here I'm from Chicago so I expect a level of ignorance everywhere. But we visited other friends at their hotel the Renaissance it's not too far from here and when we returned to the hotel we jumped out the car and a bellman said to my fiancée, " you better leave this one alone she only wants your money." We were both appalled, I just walked away.  Now I'll keep this in mind when I'm leaving this place. I actually can't get over this. You see I've already traveled all over America and aboard and I guess I'm just used to not hearing someone insult you some level of privacy. I've seen it all, cockroaches bad food, bad service etc but I've never been talked to like that. I think I'm giving it 1 star. I can get this anywhere, why did I drive 5 hours to some other supposed nice city when I can stay downtown back home in Chicago? I'm pretty sure I said I didn't like to bothered. And this was way over the line.

20/06/14 | Link | Rating: 1.0
35. Loren W.
A great stay in a great room. The staff is top notch and incredibly friendly. The Concierge lounge was wonderful and the light show got even better in the main room. This is the only place we stay when we come through St. Louis.

11/09/14 | Link | Rating: 5.0
36. Machelle D.
By far, the nicest, must exciting hotel my family and I have ever stayed at. The staff is professional and highly accommodating. Our room was comfortable and clean. The kids enjoyed the pool, and the free water, cookies, and fruit throughout our stay was very nice. The kids also enjoyed the scavenger hunt. Definitely somewhere we would return to.

31/08/14 | Link | Rating: 5.0
37. Disney S.
Have to say we were skeptical after reading some of these reviews but thus far we have experienced nothing but friendly smiles from welcoming staff (Anthony greeted us late at night and was very helpful!) to our very clean and spacious double queen room.... I called about the renovations and was told that they would place is away from it although they don't do anything on the weekends and we haven't seem any sign of construction. The hotel is so history rich and just beautiful... I can close my eyes and see all the hustle and bustle of they station from years past.... We have the breakfast buffet this morning and we were very impressed by the gorgeous restaurant, original molding and some historical pieces throughout... And the cinnamon French toast was awesome as well!!!  Def going to be back here and I recommend you ignore some of the bad reviews otherwise you will have missed a gem!

24/05/14 | Link | Rating: 5.0
38. M N.
I may have found my new favorite hotel to stay in while visiting St Louis...my usual (favorite) hotel (Embassy) was booked solid because of graduations and the Cardinals having home games against the Cubs.  So I chose another Hilton brand that was available, Doubletree, a great choice.  I type "may" because the property is a work in progress, but it is definitely headed in the right direction.  Beautiful property - originally opened in 1894, St Louis' Union Station has been renovated to house an updated hotel.  As you walk through one of the double doors opened by the valet, you walk up the stairs to historic grandeur.  I was awe-inspired by the high ceilings and architecture - splendor of the previous hey days of the city and building.  Beautiful property with character and originality.  NOT a cookie cutter property, but one with history that the management markets.  During my stay, a company rented the main lobby area (with great high ceilings and décor) for a dinner and concert headlined by the DRIFTERS.  Okay, not really a mainliner, but a great band. During the evenings, on the hour, the interior of the hotel lobby turns into an indoor interactive theater with different motifs - free entertainment. More funds are being expended to improve upon the property - it can only get better.

Pluses
* Unique and one of a kind property
* Great gym - Life Cycle equipment, dumb bells from 5-50 lbs in 5 lbs increments, ellipicals, treadmills, recumbent bikes.  
* Outstanding and responsive staff - abundance of security due to the open nature of the property,
* Great location - off the beaten path a bit, but away from the hustle and bustle of downtown, yet close enough to the stadiums (for Cardinal baseball)
* Concierge services at the end of the third floor is open at 0630 for a healthy breakfast of fruits, bread, (Starbucks) coffee, eggs, bacon; and during happy hours, finger food consisting of fresh vegetables and some finger food.
* Grand Bar (in the main lobby) recently opened has a great selection of bourbon and scotch (complimented by great draft beer to include the local breweries of AB products as well as Schlaflys)
* Hilton quality and expectations met - room, bed and pillows, amenities

Minuses
* A few minor issues - upgrades still are required: shower fixture requires effort to turn on/off; chair for the desk need to be an ergonomic work seat vice a dining room chair
* Valet parking is recommended - self parking is available, but for safety and convenience the valet is available
* Room(s) and the property remains work in progress - there may be some inconveniences and things may not work (shower handle was tough to turn on/off), but overall great room
* A small shopping mall is attached to the property selling "touristy" items.  Until an anchor store arrives, do not foresee any improvements in the shopping department.

19/05/14 | Link | Rating: 4.0
39. Grace C.
This place is sick! There's a tiny mall connected to the hotel and there's a really cool pool space. There are certain times of the day when you can go into the lounge area and sit at the bar or a nice group of leather chairs and there will be movies playing on the beautiful ceiling. It's so cool! It is very pretty and looks astonishing from the outside too! The only thing I didn't like about this place is thee was no refrigerator in the rooms.Most places have little refrigerators in the rooms.

07/10/14 | Link | Rating: 5.0
40. Ibrahim B.
The hotel looks perfect location is ok, the interesting thing about the building is that they took an old train station which was built is the 1800's and turned it to a hotel with some renovation.

The welcoming was excellent, we got walnut cookies on the way in. I was on the executive floor number 3, where we got a launch to eat in from 6;30 to 9:30 and 5 to 10 snacks but filling.

I strongly advise the valu parking. I was disappointed they did not have any slippers but no big deal.

Thank you kayana for the hospitality in the launch your a sweet heart.

20/11/13 | Link | Rating: 4.0
41. Ed C.
I stayed here last week during one of the Cardinals NLDS games for 2 nights.  I lived in St. Louis growing up so I was familiar with Union Station in it's glory days of the 1990s when it was a legitimate shopping mall and place that many tourists went to.  I'll get back to that part later but let me start with the hotel itself.  

This hotel has one of the most accommodating staffs I have encountered, even staying in dozens of hotels a year during my travels.  From the bell hop to the valet to the front desk clerk to any staff that you may encounter throughout the hallways.  Everyone seemed legitimately interested in trying to help you and making sure you had a great experience.  The first person you will encounter is the valet.  Self-parking is $20 and valet is $28 a day.  The valet option is unlimited come and go and the self parking is a considerable walk so I paid a few bucks for the added convenience.  I think I waited maybe a maximum of 5 minutes for my car at any given point in time.  The bell hop was courteous and prompt in unloading my traveling companions and my bags from the trunk and taking them directly to our room and even hanging up our clothes in the closet.  When walking in the main entrance you'll walk up a short staircase to what is known as the Grand Hall.  It will take your breath away upon first sight.  I won't go into the in-depth history but this was, almost a century ago, a major train hub for the Mid West and Grand Hall, as it does now, was a place for travelers to relax, enjoy the stunning architecture and have dinner/drinks.  A bar runs almost the full length of the Grand Hall yet there were only two smallish (by modern standards) TVs so this isn't a place you'll want to go to watch the game.  

One of the attractions is a 'light show' every hour on the hour from 5-11pm at night.  I stopped by one night to watch and was a bit underwhelmed.  It's certainly interesting to watch but I would not make an extra effort to be there on time.  It's something that I'm sure would have elicited 'ooohs' and 'ahhhhs' maybe 20-25 years ago but not so much now.  Just think of it as an added bonus on the architecture and ambiance that is already there.  Speaking of which, this is definitely not a 'party' hotel.  Even with the playoff games in town the Grand Hall was always very quiet and sparsely populated.  I did not eat there but had a drink at the bar - decent drink and a fair price.

As for the room itself, I was also quite impressed.  I would not describe it as luxury beyond your wildest dreams but still a very nice place to stay.  The rooms were recently renovated so they are all quite modern with a touch of the old world with a painting or two from the era in which Union Station was crowned.  The beds were quite soft and comfortable and the bathroom was extremely spacious with a large vanity that separated a large shower from the toilet with plenty of towels.  The Wi-Fi was a little fussy while I was there but at least it was FREE unlike some 5 star hotels I have stayed at that charge for it!

The worst part about staying here was remembering what Union Station was like compared to what it is now outside of the hotel.  15 or more years ago, Union Station was a legitimate shopping mall with two thriving restaurants (Hoolihans and Hooters) anchoring the main entrance.  Both are now gone and abandoned.  Unless you're in the mood for imitation hand bags, none of the shops will appeal to you....well, except The Cardinal Clubhouse which sells Cardinals merchandise, mainly to hotel guests I assume.  I may date myself here but in the early 1990s Union Station was one of the only - I believe - places in the city that had a 'Virtual Reality' arcade type center......if you're old enough to remember when that the in thing.  I should note that as a hotel guest you'll always feel safe because the hotel is isolated by several (at least two levels) of always locked doors that can only be accessed with your room key.  I mention the above only because a revitalized mall/restaurant at Union Station would make this place a top 3 pick hotel in the downtown area.

I should also mention that I was able to reserve this room via Priceline for approximately half of the usual rate.  Either way, I'd recommend staying here for a bit of charm if you're tired of the cookie cutter Embassy Suites and Holiday Inns!

08/10/14 | Link | Rating: 4.0
42. Andrew P.
I stayed here for one night in July and when I booked the hotel for about $130 for one night I was pretty happy I got a nice deal for a hotel located close to the Amtrak station and ballpark (which is where I needed to be). When I had originally booked the room, nowhere in the booking did it say that there was an age limit to stay in the room. I'm 19 and was able to the book the room with no problem. Here's where the problem started. I called the hotel to make sure I wouldn't have an issue staying there due to my age. The first girl told me the age limit is 18 and that I would have no problem. I asked her if she could double confirm with me (aka ask someone else as well) and she directed my call to a different person. This person didn't know and assumed it was 18. I called the next day and another person proceeded to tell me that the age limit was 21 and that I would have to cancel my reservation. Keep in mind, this was a week before my staying and I had nowhere else to stay. I told her my situation and she said. I finally was able to speak with an supervisor who was very kind and told me that it was 21 years of age but if I was quiet and respected the rules of the hotel then they would let it slide for one night (this was after she spoke to the general manager of the hotel). She was very helpful about it and she felt bad that no one else could give me a correct answer/were uninformed of the age limit.

After all of that was squared away, the actual checking in and hotel experience was fantastic! I got a free cookie by the front desk before I went to my room. My room looked like it had been recently remodeled and has a nice view over the pool. I really like how they restored the train station in a hotel. How awesome is that?-- preserving history and restoring it. I also really like it's proximity to downtown and the character of the hotel. Hopefully I can stay here again if I ever find myself in St. Louis.

29/10/14 | Link | Rating: 3.0
43. Tom S.
A hidden gem for STL natives and tourists.  I thought Union Station was a big abandoned piece of s@#t... I WAS WRONG.   I can't speak for the rest of the venue, but the hotel bar on the market street entrance is a must!  Check it out

06/10/14 | Link | Rating: 5.0
44. Eat T.
first class

beautiful hotel

I stay in hotels 100+ nights a year and I know a great hotel when I see one

great staff across the board

management should be very proud, clearly excellent training program there where the guest is valued and made to feel valued

I will be back

25/03/15 | Link | Rating: 5.0
45. Jeffrey D.
Beautiful hotel.  Very historic feel and close to attractions and downtown.  The restaurant and bar are very nice.  I enjoyed sitting in the lobby becuase it was like being in a museum.

30/05/14 | Link | Rating: 4.0
46. Stefanie C.
This was clearly an old hotel but still a beautiful hotel. When you walk in you go up a massive staircase that opens to the entry way of the rail station ticket center. It's so beautiful with its art work and massive ceiling carvings. The rooms are basic and nothing thrilling. But I will say they are quiet. I didn't hear anyone around me which is normally unusual for a hotel. Most of the rooms have beautiful view of downtown. The hotel has multiple restaurants around it and of course a mall built within. I absolutely loved staying here. The history behind it made it more than worth the while. I would love to stay here again if ever in the area.

16/04/14 | Link | Rating: 4.0
47. D J.
Heading back home from a long road trip and the Double Tree at Union Station was at our half way point. Actually called from the road for the reservation and we checked in at 8:00 pm. Our room was on the historical side of the hotel. The charm and architecture was perfect. They offered us a room on the Atrium remodeled side but I turned it down. It was our first time there so we wanted to get the full historical feel.

Had dinner at the restaurant and it was great. Non rushed quite and tasty. Service was impeccable. We ate around 8:45 and were the only ones there on a Tuesday night.

We headed over to the lounge for a night cap and watch the 10:00 light show on the Union station ceiling. Awesome!

Breakfast buffet had everything you want and filled us up for our journey home.

Thought about parking across the street for free but chose the secured self park outdoor lot in back of building for 20 bucks.  Valet was offered at 30 for same lot.

Two entrances to the hotel. The original through double doors and up the union steps which lead you into the open architectural station or side entrance which leads you into the terminal side were the atrium rooms are located. That's the door nearest to the outdoor parking lot.

What a find!

30/09/14 | Link | Rating: 5.0
48. Bianca A.
I absolutely LOVED this hotel.  From the minute we pulled up out front we were welcomed with smiles, friendly banter and overall helpfulness.  We stayed 4 nights, in town for a friend's wedding, and everything went extremely smoothly.  The building is beautiful and has a luxurious feel to it with the high ceilings and lavish decorations.  The room was comfortable to the point that on our last day we just stayed in bed and ordered room service all day and recovered from the weekend.  But I have to say that the staff really made the place for us, they made everyone feel like we were their best guests and were constantly around eager to help with any little thing you might need or even wonder about.  They offered us cold bottles of water after coming back from walking around the city, directions to anywhere we wanted to go or even suggestions if we were undecided.  I was very sad to leave.

12/01/14 | Link | Rating: 5.0
49. Sharon J.
Beautiful old building. Very friendly staff. This is our second time spending New Year Eve here. Love to be able to explore the hotel, all the history involved with the train station that use to be here. Glorious grand room. Nice firm beds.

01/01/15 | Link | Rating: 4.0
50. Robby S.
I attended a wedding at this hotel.  I chose to stay here because the couple getting married reserved a block of rooms.  Unfortunately, I missed the deadline to receive the group rate of $149.00 a night.  I asked someone if they could honor the group rate and make an exception.  The person at the front desk did not have the authority to make an exception.  I understand that rules are rules.  I kindly asked to speak to someone who had authority to honor the group rate, but no one was available.    I paid $244.00 (after taxes) for one night here.  I haven't reached out to hotel management again to discuss the rate, but Hilton usually has good customer service.  I'm hopeful they will help me honor the group rate, or give me an even bigger discount.

I enjoyed the wedding.  The venue was pretty.  The wait staff was incredibly helpful.  That part of my visit here wasn't bad.

However, the room was terrible!  The bed was very comfortable and is the only reason why I can't put this room on the same level of a super 8 or a motel 6.  The sheets were stained.  The shelving was torn in the bathroom in two separate spaces leaving exposed particle board.  The toilet paper holder was broken.  You had to hold the handle down for at least 45 seconds for the toilet to flush.  The wall paper was torn and peeling off in the corners. I think a reasonable room rate for this hotel would be $99.00 a night, but only because of the hotel location.  If this hotel wasn't downtown I wouldn't pay more than $69.00 a night.  It was that bad.    The St. Louis Union Station Double Tree needs to go through a several hundred thousand dollar renovation. It's very dated and in need of a lot of work.   I decided to enjoy my evening at the wedding and try to talk to management for a partial refund later.  

If you're looking for a hotel in St. Louis I'd recommend skipping this place and heading a few blocks over to the Westin.  Some of my friends got a Hotwire deal, and they stayed there for $116.00 a night.  That is a beautiful hotel.  The rooms are large, and very updated.  Skip the Double Tree at Union Station and look up the Westin.  It's not worth $244.00 a night here.

06/10/14 | Link | Rating: 2.0
51. Steven W.
This is my favorite hotel in St. Louis. One of my favorite day trips from Chicago, Kansas City or Oklahoma City is to take Amtrak spend a day or two at this hotel and then head out. The hotel is perhaps two blocks away from the St. Loius station and in fact was the original union station when St. Louis was the third largest city in america. It's within walking distance to Soulard's market, the arch, the Schafly tap room, Laclede's Landing, the stadium, and the city museum amongst other things. It also is co located with a shopping mall. So there's plenty to see and do. If you are not inclined to walk all the above are about a 5.00 taxi ride from the hotel. This hotel was originally designed at the turn of the 20th century thus each room is a little different, but very modern. Plenty of electrical outlets, wi fi, excellent plumbing etc.  The lobby is a ridiculous magnificent grand hall with fresco and gold leaf detailing, mosaics and art glass windows. The local light rail system is not quite a block away and runs straight to the airport. There is a restaurant on site which I've never eaten at except for the outstanding full service breakfast bufffet.  The staff have spoiled me so thoroughly that I cannot imagine staying anywhere else in St. Louis.

22/03/15 | Link | Rating: 5.0
52. Jen S.
Lovely hotel great location from the amtrak station.  There's construction going on but it's expected to maintain and upgrade the hotel.
The hotel is walkable from the arch and the city museum. Just be smart when you around the hotel!

16/08/14 | Link | Rating: 4.0
53. Lisa K.
Awesome hotel!! Beautiful and lots to see the laser show was amazing! Everyone we spoke to was was so polite and helpful!! The Buffett in the morning was spectacular and very good!!! The staff was very friendly! The room was spotless the bed was very comfortable and it was all and all a great evening!!!

07/03/15 | Link | Rating: 5.0
54. Laura D.
We absolutely love this hotel and would never stay anywhere else when coming to St. Louis. The bell hops are amazing, especially Doug and Randy, who both bring years of experience to this venue. One of the best parts of the hotel is the staying power of the staff, and the fact that they still recognize us, even when we don't get the chance to come down every year. James is an excellent valet who will go out of his way to be pleasant. When we checked in yesterday, there was an unbelievable amount of guests checking in with us. In fact, the line was about 1/2 a block long. This morning under our door was a letter from the general manager explaining the reason for the number of people (a Blues game that brought in almost 20,000 and a motocross race that brought in 65,000 to the city). Even with the crowd, we were treated with the utmost respect, smiles all around, and a true welcoming experience. Beyond the staff, the rooms are clean, the beds comfortable. You should check out the light show when here, and the historic grandiose atmosphere is worth more than my words can express. The fitness room is top notch! We don't come for the mall, which is the only part lacking. Overall, the Doubletree Hilton is my favorite hotel.

29/03/15 | Link | Rating: 5.0
55. Diane P.
I'm so in love with this hotel , all of the co workers here are so nice they always say hi to u and ask u how r u doing ..  And we also have our dog In this hotel

23/12/14 | Link | Rating: 5.0
56. Kerry K.
Everything is so close !!!

23/02/15 | Link | Rating: 4.0
57. Veronica T.
I would definitely stay here again. I was impressed with the location, it wasn't in the middle of the downtown, nor was it as far as the Ritz-Carlton. Staff was unbelievably friendly and helpful. I wish I could remember everyone's name!! We were warned about the area. Since I am from Chicago and gave ridden the "El," not too much scares me. Near The Scott center.

30/03/15 | Link | Rating: 4.0
58. Heather H.
Lobby was beautiful, rooms were nice and comfortable, access to the rooms a little weird.  We prefer stairs to elevators but couldn't find any to get us to and from the lobby area and our room.  Felt very secure with the Union Station mall attached to the hotel.  Would definitely stay here again.

07/05/15 | Link | Rating: 4.0
59. Kevin D.
This is a lovely hotel. Our room was newly remodeled. Very clean and stylish. The bed comfortable, the bathroom and lighting a little less so. The train photography and art was a nice touch. Service was first-rate. Probably the best I've had in a long time. The opulent, Romanesque hotel lobby, aka The Grand Hall, (which includes a bar) is worth the stay in itself. I probably spent more time there than in my room. I couldn't stop taking pictures.

My only complaints were parking and the long trek to actually get inside the hotel. The trek includes a long hallway of mostly uninteresting shops and food court-style restaurants. Think of the Saint Louis Union Station as a mini-mall with a four-star hotel in it. Anyway, I would recommend valet, which would cut the irritating footslog out.

If I'm in Saint Louis again, and there's a show at say the Peabody Opera House, it would be easy for me to book this hotel - even if it's only to have a drink in The Grand Hall.

06/08/14 | Link | Rating: 4.0
60. Jeff C.
This is a gorgeous, grand hotel with outstanding facilities and attentive, helpful employees.  They've obviously done a good job in a number of areas.  Our large group, including both business travelers and some family members, ate breakfast each morning in the exclusive Presidential 'Link' dining room, a private room at the grill used by every President from Garfield to W.   We had cocktails in the lounge/bar area each night and waitresses were good and the light show was enjoyable.  The valets and bag boys are polite and on the job.

However, I found the hotel WIFI to be a disaster, which is a huge problem for business travelers (and increasingly, leisure travels as well).  Signals were weak, connections were sporadic, speeds were either slow or non existent, and my experiences were shared by every business traveler I talked to in our 500 person group.  Staff was polite but had no idea what to do and could not provide an internal or external point of contact for help.  You get better internet options at a Motel 8, and the hotspot/WIFI devices we subsequently purchased to help with connectivity could not work in much of the building due to the stone and steel construction.

07/11/14 | Link | Rating: 4.0
61. Lauren M.
This hotel was wonderful!  In its earlier life the hotel was a train station, and the building has a ton of charm and ambiance!  The atrium bar was truly a sight to see and a great place for a drink.  The bar had lots of beers on tap, including craft brews.  The rooms were quiet and clearly had been renovated in the past year or so. All the people who worked there was extremely friendly and helpful.  I would definitely stay here again!

The hotel also treats Hilton Honors guests very well.  Hilton Honors guests have their own floor of the hotel.  I also received a "ticket" that gave me reduced-price drinks at the bar and discounts on meals.

21/08/14 | Link | Rating: 5.0
62. Aaron E.
The St. Louis Union Station DoubleTree is a class act!

I was recently in town for a wedding and booked 3 nights here sight unseen online. The pictures looked solid but when I finally arrived in person I was absolutely blown away with this Hotel. The Bar and Reception area is nothing if not gorgeous. The 20's era art deco architecture is simply jaw dropping! The Hotel uses this incredible back drop for nightly light shows on the ceiling every hour on the hour and I would suggest stopping in just for a drink to see the light show, regardless if you are actual staying in the Hotel or not.

As for the rooms, they were clean, spacious and offered just about anything you could ask for at this price point. The room service, housekeeping and front desk all keep up their end of the bargain. I am not used to carrying winter clothing and I accidentally left a very expensive  coat in the Bar area during my stay. I called the front desk the following morning and was delighted that they not only had my coat, but they hung it up in their coat check and brought it back to me. That was impressive.

I do not get to the greater Saint Louis area often but next time I do, I will be sure to book a room at St. Louis Union Station DoubleTree by Hilton Hotel.

27/10/14 | Link | Rating: 5.0
63. David H.
What a great hotel in a great location. My mom, being the good woman that she is, bought my wife and I hockey tickets as we are huge hockey fans. We are from AZ and loyal to the Coyotes but after this trip, we are also huge Blues fans. The hotel staff was very nice and the room was great. We loved the location as it gave us access by walking to the hockey arena and was very close to a lot of the other things we wanted to do while we were in town including the wonderful City Museum and of course the St. Louis Arch. The valet were very good and rather quick in getting our vehicle for us and we're even pretty sure they didn't speed to get it to us quickly. We plan on staying here again in the near future and as a matter of fact, I need to go make that reservation.

22/04/15 | Link | Rating: 4.0
64. Barb M.
LOVE THIS BAR!!! MOST BEAUTIFUL BUILDING IN STL! If you have not been go!! Even if you just take in the space by walking around... Yes the Bar/drinks are too $$$ for STL!!! Wish they were lower but love going here for the architecture!! Come on 21$ a glass for Rombauer when a bottle is average $38?? yikes. Love hanging out here, could do without the gimmicky light show especially at night when the kids are not in the bar... : )

30/03/15 | Link | Rating: 4.0
65. Beth B.
Amazing customer service. Qiana in the concierge lounge stood out but everyone was wonderful. Great buffet.

Beautiful old school hotel. I chose the older non-renovated side for proximity to the lobby, lounge and general privacy. Nice room, could use more outlets...which I suspect that the renovated rooms have but that's okay. Valet is $27 in and out so be aware of that but that's the cost of staying downtown.

The lobby is wonderful too. I love a great hotel lobby!

02/01/15 | Link | Rating: 5.0
66. James B.
This is the best hotel in St. Louis...

Are you looking for a place with great rooms, great food an OUTSTANDING bar? How about one with loads of history and in a great location? How about one you can walk to the Cardinals games? Look no further. I stay here, and will continue to stay here, as often as possible.

My grandfather drove trains into Union Station before, during and after WWII so this place has special meaning to me. Hilton has done an amazing job bringing the station back to its former glory. And, they've staffed it with the most amazing group of professionals. Outstanding.

11/02/15 | Link | Rating: 5.0
67. Carla H.
My husband and I ended up here as a fluke. My mother-in-law bought us hockey tickets for what she thought was the Memphis Blues. As she lives on the west coast and couldn't get her money back, we declared a necessary road trip. It was a moral imperative for hockey tickets.

A co-worker, originally from STL, said we had to stay here. Boy, was he right. Entering up the grand staircase of what is a historic train station, is the lobby and the bar. The model trains and some original pieces of the station that are still there are incredible. There are two little nooks across the lobby from each other. If two people separate, and one whispers to the wall in their nook, the other can clearly hear it in their nook. That will keep the kiddies occupied for hours while you pull up a bar stool.

Upon check-in, of course, you get the signature hot-from-the-warmer chocolate chip cookies.

The valet manager was spectacular and pointed out great locations to eat, taught us the local's shortcut to get into the Scottrade Center. He could also provide turn-by-turn directions to most places by foot or by car. He was so much more reliable than the Garmin.

22/04/15 | Link | Rating: 4.0