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The Ritz-Carlton, St. Louis in Saint Louis, MO

The Ritz-Carlton, St. Louis in Saint Louis, MO

Specialties

The Ritz-Carlton, St. Louis is located in a thriving business district filled with elegant residences and an extensive selection of restaurants and galleries. Just nine miles from Lambert St. Louis International Airport, the hotel is also within easy reach of many of the area's most popular historic sights and attractions.

The hotel features 300 guest rooms and suites, three dining establishments, a vibrant lobby lounge and over 30,000 square feet of meeting and banquet space.

 

Company Info:

Rating: 4.09

Address: 100 Carondelet Plaza, Saint Louis, MO, 63105
  • Mon: Open 24 hours
  • Tue: Open 24 hours
  • Wed: Open 24 hours
  • Thu: Open 24 hours
  • Fri: Open 24 hours
  • Sat: Open 24 hours
  • Sun: Open 24 hours

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Comments (70):

1. Marissa D.
I came here for a quick weekend to visit my sister and was very impressed. My dad made my reservation the day before and had no issues getting me a room. I was also able to bring my cat, which was great (they are very pet-friendly). My room was very nice and the service was excellent. As members of the Ritz-Carlton Club, my sister and I were able to visit the "Club Level," where they always have cookies & coffee, breakfast in the morning, and chocolate fondue (among other sweets) late at night. So good.

I also really liked the lounge by the lobby. We went here for drinks before going to dinner, and then came back afterwards, where there was a live band and dancing (I think they do the live music thing every weekend). We ended up dancing all night and had tons of fun.

I will certainly be back here again in May for my sister's graduation!

29/11/06 | Link | Rating: 5.0
2. Lauren D.
It's The Ritz, people.  Even St. Louis can do it right.  This is where the "who's who" of St. Louis will show up on Saturday night.  There is a sushi bar in the lobby on the first floor - delicious.  Cocktails are quite tastey, and quite $$$.  (Try the Pineapple Upside Down Cake Martini.... seriously tastes like Pineapple Upside Down Cakey goodness.)  I've stayed here on several occasions.  Even the hallways smell good.

14/04/07 | Link | Rating: 5.0
3. Stephanie W.
My brother's high school graduation reception was held here in one of the ballroom's.  It was a nice venue, statuesque and fitting for the occasion, but the food was horrendous (very typical if not bad hotel catering).  I honestly expected more from a Ritz.

I've only seen the rooms - haven't ever stayed in one, but I'm sure they are just as impeccable as the service is, so I'm going out on a limb and giving the place 4-stars for what remains to be seen.
I'll revisit this review when I go back and stay next time around.

13/03/06 | Link | Rating: 4.0
4. Lauren G.
Because the sheets were always scrumptious and the pool divine.  Whenever my mom visited this was my home away from home.  The elevators always smelled good. They have Nintendo for free and plush cozy bathrobes.  It's all about the details my dear, all about the details.

04/03/06 | Link | Rating: 5.0
5. David L.
I live 3 blocks from here and my family stays here when they come into town.  I have watched the decline over the years. This is a Ritz Carlton just like a McDonalds would be a Morton's Steakhouse if you put a Morton's sign in front. This is really a Marriott hotel. The customer service is horrible here and there is so much turnover in staff that no one really knows who is in charge. The location is good, but the service will certainly disappoint.  You have been warned.

12/02/11 | Link | Rating: 2.0
6. Dave S.
I actually love the lobby bar staff and the front desk here. This is my second stay in the past two months, and almost all the general staff in these areas recognized me. It was really awesome as they all were very thoughtful and cool and did a wonderful stay to add to the pleasantness of my stay.  So, I'm not the guy in a dark ill fitted suit jacket wearing a collared, awkwardly striped dress shirt unbuttoned sporting the light tan run of the mill khakis with stretch waist and horribly boring shoes, while in a haze of multiple-consumed libations over the rocks, chomping on a cigar with big jowls flapping loosely with idle conversation of some statistics of their region. No, I'm the guy with side chops, the FauxHawk, ears pierced in a pair of crazy ass Vibram 5 Finger crazy hippie shoes, a plaid shirt, tactical boots with an awesome shine, and a Mac under one arm. Of course I'm the homo from California.  But I'm treated with awesomeness and the best service as the first time and I appreciate any place that is able to see that I respect their business and that they can respect my style.

The rooms are always clean and well laid out. Bed is fantastically luscious. and the bathrooms are sized so you can move about with comfort and not have to run into everything.

So my only little weird thing:  I get back to the hotel room and my lamps are unplugged this evening, from behind the bed, a cigarette butt is behind the bed and the clock no  longer works.. LOL.

I told the front desk because it was really entirely funny, but I couldn't make heads or tails of it.  I blame it on the ghost or whatever. All was taken care of and things are back in order.

So stay here, ask for an Italian Side Car from the lobby bar staff. Say Dave said you make a great one. :) They'll love ya.

27/04/10 | Link | Rating: 4.0
7. Brendan S.
Older, larger rooms but updated.  Pleasant staff.  The balcony doors actually open.

28/11/10 | Link | Rating: 4.0
8. Louise M.
We had a class reunion there recently. The ambiance, service, food, drinks and live music was really great.

18/04/12 | Link | Rating: 5.0
9. Linda C.
We were here for  a conference. A beautiful hotel. The bed is so comfortable. The toilet is  seperated from the bathtub/shower.

The air conditioning  was great while outside was 99. Each room has its own balcony.Beautiful lobby.

Next to the Metrolink Forsyth Boulevard Station.

Complimentary morning newspaper.

Breakfast,lunch,dinner were all first class.

Service was excellent.

Great meeting rooms.

We were able to sample all the following at breaks

Toasted Ravioli
Gus pretzels
Ted Drewes Frozen Custard--Chocolate, Vanilla & Strawberry
Fitz's Root Beer
Gooey Louie Butter Cake

I  was happy that we all got a chance to try all the local St. Louis
food.

28/07/10 | Link | Rating: 5.0
10. Tammy N.
Wonderful place to stay while in St. Louis. Great military discount!

07/08/11 | Link | Rating: 5.0
11. Jozo B.
What else could one expect from the Ritz Carlton, anything less than five stars would be an extreme disappointment for not only me, but also for the Ritz.

The lobbies are super nice, with an inviting set of couches and decor. The lobbies lead right into the premium sushi bar. The list of mixed drinks is impressive, but I must admit the scotch is the way to go.

The rooms are always super clean. Sleeping in the extra soft Egyptian cotton sheets always helps one be comfortable, and I always feel like a champ in the bathrobe reading the paper the next morning.

Now that the construction is over, parking is a snap, valet or private garage, and the hotel is just minutes from the airport and downtown. Centrally located in the heart of Clayton (St. Louis' real business district) great dining is just minutes outside the door if you decide to leave the hotel.

If you decide to have a snack at the Ritz some suggestion include the Sunday brunch. Chocolate covered strawberries, super tasty fruit filled waffles, cheesy eggs, champagne, and caviar pretty much top it off, all for $50. I love it.
Oh, and the room service is just as good. Where else can you have a Steak and Lobster delivered to you in bed?

14/04/08 | Link | Rating: 5.0
12. Chandra R.
I'm not usually loaded enough to stay at the Ritz but, since it's St. Louis, this particular Ritz was affordable. I had heard it was a "Ritz Lite" so I was pretty surprised when I got there and everything was first class all the way. We were greeted every time we walked by a staff member. The bellman even remembered my name. The beds were heavenly. Even the rollaway we got for my stepson was plush.

Highlights: We were there for a family event and when we discovered that nobody had made dinner reservations (for 20!) the event planner stepped in and pulled together a full catered meal in one of their banquet rooms, all with less than 8 hours notice. Amazing. Cocktails and food down in the sushi bar - also amazing. And served to us by the most professional, attentive waiter ever.

The only negative experience we had was with the hostess at brunch. What a biotch. You know the blond lady in the boutique in Pretty Woman that snubs Julia Roberts when she walks in to buy a dress? The "I don't think we have anything for you here" lady? This was that lady. Except about 40 years older. She actually told my husband's neice to stop bouncing her baby. Gave her some lecture about how his little brain was still fragile. By the end of brunch, all of us wanted to slap her for one reason or another. So be warned, but don't stay away. This place is awesome. Especially for only $200 a night!

12/06/08 | Link | Rating: 4.0
13. bobby c.
Before you read this review, please note that I stayed here for work and probably would not have stayed at someplace so upscale if I was paying with my own money.

Pros - Gorgeous Christmas-decorated lobby, courteous staff, clean rooms, classy lobby bar area, above average gym/pool facilities.  All in all, pretty much exactly what I would expect from an upscale hotel.

Cons - The hotel has a cigar bar which sounds cool in theory but overwhelms the main entrance with the smell of smoke.  Also, the two meals I had were mediocre: BBQ chicken sandwich (lunch menu) and the multi-grain pancakes (breakfast room service).  I can't speak for the dinner menu, which I didn't sample.

Because I was there Wed-Fri, I found it to be a more business traveler-oriented hotel, but I'm sure it sees its share of tourists as well.

17/12/10 | Link | Rating: 4.0
14. Tricia R.
It's the Ritz - it's likely to be fantastic (even for StL).  The staff is professional and courteous.  If the Ritz is out of your range, be sure to go on their website to take advantage of their various packages - the "Bed and Breakfast" package includes free valet and a $40 credit for breakfast (in-room dining or in the restaurant).

The rooms are spacious and each room has its own balcony (ours had views of downtown and the Arch).  The room amenities are great -the bed and bedding are super comfy and you get Bvlgari products in the bathroom.

There's a sushi bar in the lobby if you're looking for a quick bite, and there is tons of seating with armchairs and couches.  There was a band performing (Sat night), and lots of hotel guests were hanging out with cocktails and dancing.  However, be prepared for stares from other guests if you're not over the age of 40 and not dressed "conservatively"...lol.

28/09/09 | Link | Rating: 5.0
15. Chris C.
Beautiful room with excellent service. A bit pricy but what do you expect from a Ritz-Carlton???

08/10/11 | Link | Rating: 4.0
16. Erica C.
You would think having the name Ritz-Carlton would automatically include great service, NOT. I called to get information on hosting an event there and was given not 1 person, not 2 persons, but 3 different persons to tell the same story to, ending up with nothing.  I spoke with a man named Andy who asked about my event. Once he realized he couldn't assist me, he transferred me to Cheryl. He only told her the date of my event and nothing else. So after explaining a second time what my needs are, she let me know she is NOT the one to speak with about it and wanted to transfer me a third time. She said the person I needed to speak with was with a client. That's fine, I thought. So Cheryl reluctantly offered to email me the banquet menu with additional pricing for my event. Do you think that showed up at all? NO!
When I called back, I was transferred to at least 3 people before I got any where. When asking for the size of the rooms and how many they hold, Cheryl told me in a snotty tone that the room I was asking about was "very expensive" - Um, do you remember the scene in Pretty Woman?
I didn't ask for the price, I asked for the size. Obviously we chose to go to a different hotel in St. Louis that offers a higher level of customer service without the hoity toity attitude that Cheryl was giving.
Ritz-Carlton, after many years thinking that this was the best out there, I stand corrected. This was the worst customer service I've ever received while trying to book an event. I will be taking my 200 guests elsewhere.

19/03/11 | Link | Rating: 1.0
17. Paul K.
No I did not stay here.  I went to the Ritz for a lunch with a group of friends.  What is unusual about this lunch is we were eating lunch in The Cigar Club.  10 men smoking cigars telling tall tales and laughing and having a great time.  We all come from very different backgrounds.  But we all share the  love of all things Cigar.  So we are sitting at this table(per the club member cost $35,000!!!)  Our server waits on this motley crew on the last Thursday of every month.  While the majority ordered burgers, ruben, and the like I had a Cobb Salad.  It was a nice salad but I cannot in all truthfulness rave about salad, eggs and bacon bits.  After lunch was over more talk and tall tales and one by one the guys say goodbye and head to parts unknown.  I was the last to leave before the club member.  Walking away thinking my god that was a fast 4 hours.  I can't wait for the next last Thursday.

27/01/11 | Link | Rating: 5.0
18. Elmer M.
The Lobby Lounge is the perfect place to dine and have cocktails. Get the seat by the fireplace on a cold wet evening and enjoy the ambience! I had the shrimp and Grits which were superb. The service was on point. The seating was like being at home!

02/02/12 | Link | Rating: 5.0
19. Jennifer B.
We held our wedding reception in the restaurant of the Ritz.  The staff all bent over backwards for us, and it was a lot less expensive having the reception here than one might imagine.  There was a $7500 minimum, but everything was included: 3 tier cake, china, silver, tables, white linens, chairs, waiter service and room rental.  We were even given a complimentary wedding suite that was as large as our apartment!  

Kristen, who is the lady who books your event, is wonderful, professional and very caring.  We got Mary our as event planner.  Mary is equally as nice, but she had trouble keeping details.  Only a few minute details were forgotten for our event, and overall it went without a hitch.  

After the reception we were surprised when we arrived in our suite because there was a plate with chocolate and gold painting atop of which there were a variety of truffles.  Next to the plate was a bottle of expensive apple cider and a silver Ritz Carlton frame with a photo of my husband and I that Mary took when we arrived at the reception.  The personal service we got here was unbelievable and overwhelming.  

The problems:  The head table was supposed to receive their meals with silver domes, but that didn't happen.  The filet meals were supposed to have prosciutto wrapped asparagus, but had broccoli instead.  Our guests had to ask to get something other than water to drink, instead of it being offered.  My father was ten minutes late to the ceremony because he had to wait for the restaurant to be cleared before he could help set up, as they would not ask a table of people to leave for preparations for our event.  So, while there were problems, I doubt that our guests noticed and overall it did not matter in the end.

31/05/08 | Link | Rating: 4.0
20. Kurt O.
Outstanding !    Our group of about 120 people looooved being here.   The staff and food and decor were all top notch.   This is one of the best luxury hotels in America..... and they made our group feel special.   Thank you.   We look forward to coming back.

01/08/11 | Link | Rating: 5.0
21. Stacey T.
Love me some Ritz people watching! Amazing drinks and tasty sliders in the lobby lounge. For being 5 star hotel, I really don't find them to be too expensive.

28/07/11 | Link | Rating: 4.0
22. Will C.
The staff, lobby, room and service are all what you'd expect from the Ritz.  Great place to stay in St. Louis if you're in town for dining and a show at the Fox.

What prevents this from being a 5 star is the restaurant downstairs.  Gorgeous setting and incredible service, but the food is nothing special, and in some cases pretty poor quality despite excellent presentation.

19/02/11 | Link | Rating: 4.0
23. John T.
Awesome hotel and great staff!  Lounge is great size compared to other ritz locations that are much smaller.  I would highly recommend this hotel to anyone!

17/02/13 | Link | Rating: 5.0
24. Henry H.
Recent stay in Clayton. Valerie the concierge arranged my pick up at the airport, transportation to pcik up my grandkids and back to the airport. The staff is friendly and the room was very nice. The chocolatet cookies on the conmcierges floor are amamzing! I reccomend this hotel.

26/07/12 | Link | Rating: 5.0
25. Alex S.
This was my second stay at this Ritz and once again, it was perfect! I was celebrating my 21st birthday with two girlfriends and my parents so we booked two separate rooms. They kindly upgrade us to a gorgeous suite which was perfect for us girls to use!! On top of that, the service was top notch (as always), and everyone always greeted us with a smile. Brunch the next morning was DELSIH and there was a wonderful assortment of yummy things.

Couldn't have asked for a more perfect 21st birthday weekend and we will be back again!!

10/07/12 | Link | Rating: 5.0
26. Tor B.
I have had the privilege to spend some time in about a dozen Ritz Carlton locations. I don't say that to be pompous, but rather to lend some perspective to this review. (Not all Ritz Carlton locations are the same.)

I really like the Clayton location. It's a regal place, right from the beginning. It's pure Ritz. From the moment you arrive, the staff is immediately courteous, and the amenities, down to the last details are all very well appointed. I did not see the rooms, as I am a local, but I have spent a few nights in the lounge and private wine room, while sipping some great libations and eating very very well.

The staff always remembers my name, making me feel a little like I have come to a friend's hotel. This is a very nice touch...if you're a service professional, you could always take notice of the Ritz Carlton service model.

Enjoy.

03/04/11 | Link | Rating: 4.0
27. S O.
FABULOUS....we stayed for two days and was on the 18th  (black card) floor...sooo lovely...open bar...and nice foodstuffs for breakfast, lunch and dinner if you didnt want to go anywhere...we took part in all three and still went to have dinner at a cute place in walking distance of the hotel. When you pay with AMEX you get a few upgrades..like a 100 credit towards the spa...let me tell you, the massage was sooo wonderful and the steam room and dry sauna did the trick...later in the evening there was a fun jazzy band in the main bar..and the bartender, Monica was wonderful.

25/08/12 | Link | Rating: 5.0
28. Jeff C.
Very surprise there are so many positive reviews...I stayed there last Wednesday and don't agree.  Upon entering the hotel you are overwhelmed by the smell of cigar smoke without ever witnessing one being smoked (even worse @ 6:30 AM the morning following).  We ate a late dinner at the bar and while the bartender was nice enough, she seemed absentminded and required us asking for for her assistance several times...and she (admittedly) had no clue of the menu. In most places I wouldn't think twice, but when you are paying $250 for dinner and drinks for two...that doesn't cut it.  Just a heads up.  And the ever present cigar smoke smell blows my mind.

22/04/13 | Link | Rating: 2.0
29. Erika G.
When you are here you really forget about everything else going on in your life and can truly ENJOY a wonderfully luxurious experience. I have both stayed/ dined here and always leave happy. Whether its a fabulous Sunday Brunch, live music and drinks in the lobby, or a peaceful hotel stay this truly stands out as a destination hotel in the city.

I have stayed in some beautiful places, but this lobby has to be one of the most beautiful I've ever seen. Old world lux. A few years ago I might say that the rooms were somewhat dated but the (somewhat) recent makeover was done fabulously and now the rooms are as beautiful as ever. Each has its own private balcony, and if you are lucky enough to stay on the concierge floor you won't be dissappointed. 5 different buffets each day - and don't miss out on tea - or the chocolate chip cookies!!!!!

Over the past few years the immediate neighborhood has also transformed and added some great shopping.

01/06/11 | Link | Rating: 5.0
30. Curt R.
My favorite place to stay in St Louis.  This is an older Ritz Carlton, but the rooms are clean, the bathrooms well appointed, and most of the rooms have a nice, if small, balcony.

I like the work out room.  I have never had to wait for a cardio machine, love the weight area, and it has a full steam and spa.  Another plus is the full compliment of lockers.

The valet parking attendants are very friendly.  I have found the desk staff to be a bit stiff and not as personable.  

I don't eat at the hotel as I'm usually out with clients for lunch and dinner.  There is usually fruit in the work out area that I eat for breakfast.  

Overall a great hotel and I will be back.

28/04/12 | Link | Rating: 4.0
31. Allan C.
One of the things I like about the Ritz is that the lobby is essentially a solid dining area where you can just hang out and have some extremely yummy food.

Case in point, Tea Time.

Sarah S sums this up pretty well where you get a choice of 3 teas and you get a 3 tier tower of goodness with sandwiches and pastries.  

Have you ever wondered what REAL milk tea tastes like (as opposed to the powdered stuff at Stl Bubble Tea)?  Try any of the Asian teas and pour just a splash of cream.  Now imagine that with the boba.  Yeah.  St. Louis disappoints on the bubble tea front  :(

BUT ANYWAY.  Everything is delicious.  You usually get 3 different types of delicate sandwiches, three uh... not dessert pastries/bread and then a bunch of dessert pastries.  The price is high at $27 a person, but you're going to walk away full, even if you do spend the entire 2 hours they have for tea.  I believe you do need to reserve 24hrs in advance as well.  

Few locals would have any reason to visit a hotel, but the Ritz provides plenty of good reason with their awesome lobby and tea time.

28/08/11 | Link | Rating: 4.0
32. Bob P.
Very nice hotel. Old-school: dark elegant wood, oil paintings, etc. Excellent service and high-quality furnishings, bedding, etc.

But they fall down on some of the more modern expectations:
The internet connection is unreliable for connectivity and speed. This was on two different devices of mine, and not just me: laptops etc. on the people I was traveling with.

The restaurant is *right next to* a cigar bar. So although it is non-smoking, the smell is more like sitting in the non-smoking section of a restaurant that allows smoking. Also there is *not one* vegetarian entree, so be prepared to cobble together a meal from salads and side dishes. The desserts were great: grand marnier souffle, creme brulee, and the s'mores skillet were the favorites of the group I went with.

Would stay again but find a different place to eat.

07/05/12 | Link | Rating: 4.0
33. Robert W.
This place is as good as it gets when it comes to service.  Room and food products are top notch and executed by talented staff.

26/12/13 | Link | Rating: 5.0
34. Iffat B.
I went here for the afternoon tea in The Lobby Lounge with a group of about 30 girls. It was fabulous!! They had use sit in a circle so we could all see one another and the service was superb. Our waitstaff was very friendly and explained each of the teas and sandwiches/pastries that were served. They had three teas that day which included: An African Solstice tea which had hints of blueberry and vanilla, A vanilla tea, and a Jasmine Green Tea. My favorite was the vanilla tea. We also had Smoked Salmon and Crab with American Caviar and Dill, Classic Egg Salad, and Cucumber Sandwiches for the first course and the best was the Egg Salad. I love me some egg salad and this was really good. As far as the pastries and sweet stuff, my favorite was this little chocolate pie. It was really good! The blackberry scone had one piece of blackberry in it which was disappointing but the Devonshire cream that accompanied it was amazing!

Overall, I LOVED my first afternoon tea experience and cannot wait to do it again! I would highly recommend the Ritz for afternoon tea.

19/04/13 | Link | Rating: 5.0
35. Kelly C.
This review covers the hotel as well as the dining.  First of all, it's the Ritz and it lives up to expectations with wood paneling in the lobby to lend an old world feel and classy decor in the rooms complete with a juliette balcony to look down Carondelet Plaza.

In general, the beds are super comfy and the staff are very helpful and friendly (from the front desk to the room service).  

"The Restaurant" where breakfast is served has incredibly friendly staff, and I was pleasantly surprised at how quick they were with my waffles (with 20 minutes to eat and get going, I was able to fit it all in).  

"The Grill" where dinner is served is a true steakhouse - whether its a 5oz filet and shrimp or the 128-oz steak for four come ready for steak and heart-clogging sides which are decadent and range from duck fat fries to asparagus with hollandaise.  

Why not 5 stars?  Three main reasons:
First, for me, the Cigar Bar, while a good fit for potential Ritz customers, is not my thing and the smell pervades the lobby, particularly in the evening.
Second, the fitness center which is located adjacent to the pool and shares the same air flow (in other words, it's stinking hot and humid in the cardio area).  On the plus side, they have a good set of machines with personal TVs, headsets to borrow, fruit at the entrance, and a separate weight area.  I haven't had trouble getting a treadmill in the morning which is another plus.
Third, the room service menu is limited, particularly for healthy food, which is probably only an issue for the frequent traveler.  I would love for them to make the sushi available for room service instead of just in the lobby.

Overall though, my favorite place to stay in St. Louis.

13/03/11 | Link | Rating: 4.0
36. Zachary W.
I stayed at the Ritz for an extended holiday/wedding weekend. The hotel staff was very friendly and they kept up all of the amenities that you would expect from a Ritz Carlton. They provided an excellent wedding party room rate. The hotel is definitely more traditional elegance than modern so, it is not overly hip in anyway. I made major use of the spa/fitness center. The fitness center was way better than your average hotel exercise room. It was a real treat to use the steam room and sauna in preparation for the wedding activities.

01/08/13 | Link | Rating: 4.0
37. Sarah S.
*This review is not for the hotel portion, but for the dining room.

I've wanted to go to High Tea at the Ritz for awhile now, and got the opportunity today when my mom took me there to celebrate my upcoming nuptials.

For those who don't know, High Tea in the US is pretty much an elaborate afternoon tea, with the tea being accompanied by various sandwiches and sweet pastries.

The dining room is rather dark and formal, but what do you expect? The Ritz is a glitzy place in old school style. Think old portraits, china, silver. Not modern, but has its place for sure. There was a huge fireplace and we were placed right in front of it, which was welcome. It wasn't too close but was nice to be by the fire. The table was set with their china and silver. The server brought us 3 varieties of tea and let us choose, then brought us pots and served us. We prepared our teas with whatever sweetener we wanted (they have sugar cubes in white and brown (unrefined) varieties plus milk or cream). It wasn't rushed at all. It's the kind of place you savor.

Then she brought us a 3 tiered tray filled with goodies. This definitely is enough for a meal so come hungry! The top tier had tea size sandwiches. Open faced, there were different varieties. We requested all vegetarian when we made our reservation, and got the standard cucumber/cream cheese (yum!), one with red peppers and asparagus, and egg salad. Very fresh and a nice presentation. The middle tier had semi sweet items like macaroons, lemon Madelines, and currant scones. They also had real cream for the scones and blackberry preserves. The lower tier was the desserts, all little tarts and the like. Cream puffs, lemon merengue, raspberry cream tarts, and a chocolate tart. I'm missing a couple things here but the tray was loaded!

The service was good, as well expected from the Ritz. Not intrusive but never far away. The price tag was hefty - $100 including gratuity for 3. But it's an experience, so if you are into that kind of thing, it's something to try.

I can't give 5 stars since I haven't stayed there and one other odd thing. When we got our bill, the server had written in gratuity - as in, it wasn't included by the computer, but it was hand written on the gratuity line instead of letting us figure it out. It was 18%, which I found strange because there were only 3 of us. I've never seen gratuity added for tables of under 6. And certainly not hand written.

Anyhow, it was great! I can't wait to splurge for it again! I'm thinking it's going to be my mother in law's Christmas gift.

31/10/10 | Link | Rating: 4.0
38. Stephanie L.
Stayed here for a conference....

They upgraded our room...fantastic!  It was huge.  The bathroom was separated so one person could go to the bathroom while the other showered...good planning Ritz.

The accommodations were pretty standard with a slightly, nicer flair to everything.  The conference room was pretty standard except there was no internet in it and the chairs were attached to the tables so you were swinging all over the place...

The restaurant/bar....ok what is it with really nice hotels having crap service at the restaurant.  We wanted to grab a bite before we left on Sunday and it took FOREVER.  Very poor service.  The food was great, but definitely not worth the wait.  I was also there the night before and didnt remember what the service was like...I think one too many cocktails for me :)

20/05/11 | Link | Rating: 4.0
39. Reed N.
This review is for the event space and service. I attended a wedding reception and the staff and facilities were super. The food was also very good. Valet parking was a snap as well... and free (except tip) for those who are staying and/or attending events. Wonderful place.

29/07/12 | Link | Rating: 4.0
40. Adrienne M.
We were in St. Louis last weekend for a wedding and stayed at the Ritz, which was the official wedding hotel and also where the reception was held.  The prices were incredibly reasonable for a Ritz-Carlton - the wedding rate was around $140 a night but just from looking on the internet I could get a rate for under $200 a night (this may be expensive for St. Louis, I don't know, but coming from California it seems extremely reasonable).   The room itself was adequate although it wasn't quite as fancy as I expected it would be.  It was larger than a typical hotel room and a had a large marble bathroom, but the bed was not especially comfortable and the bathroom ceiling above the shower had suspicious pink and gray splotches that looked like mold.   Wifi was $10 for 24-hours, which is on the high side.  It also did not work that well and kept kicking me off.  I was connected remotely to my work desktop, so every time it kicked me off I had to go log back into that, which was pretty annoying.  The best thing about the room was that there were nice chocolates by the bed when we checked in and complimentary bottled water in the room.

The service, however, was as wonderful as you would expect for a Ritz.  Everyone greeted us with a friendly smile and bent over backwards to help us.  I accidentially left my computer power cord in the lobby and when I called them to ask about it, they not only had it and were willing to ship it, they also paid for shipping and ended up overnighting it to me.  

I'm sure there is probably a better value for your dollar in St. Louis, but our stay here was very pleasant.

07/07/12 | Link | Rating: 4.0
41. Tanya M.
I decided to go to the Ritz Carlton for a fancy breakfast. It is my last big splurge for the year.

I got the breakfast buffet. It was interesting to not see tables of over cooked food. i liked the different choices. the smoked salmon, various cheeses, and the vast fruit selection. The mini pastries were very good also. The stand outs for me were the cheese blintz's and the eggs benedict. i was not a fan of the coffee. the fresh squeezed oj was good. It is pulpy and i am not a fan of pulp but still very good. the bacon and sausage links were not what i am used to but how can you not like bacon, and sausage well it takes alot to mess up sausage also.

The service and interior were what you would expect from a place like the Ritz. The seats were big comfy seats. they leaned back a bit for comfort. unless you are a BBW like me then they can be a bit complicated. Long story. the server was going to bring me fresh silverware. I told her don't worry about it because that is just a waste of water.

i will be back.

17/07/12 | Link | Rating: 4.0
42. Susan S.
Four, but not Five.

The lobby has a great, convivial vibe.  The crowd knows how to enjoy themselves while behaving themselves!  Lobby staff was professional and midwest-friendly, which was appreciated. But, with midwest style, you do lose some of the polish. Room service was the same, super friendly but not sophisticated.

We stayed the night, after attending a fundraiser.  I hope our organization never, ever has a fundraiser here again.  Staffing was skeletal and it took forever to serve drinks and dinner.  Then, when my back was turned, my plate was whisked from the table.  Hey, I wanted those last couple bites!  The staff was breaking down the room while people were still socializing--it felt like a real bum's rush.  bleah.

10/05/13 | Link | Rating: 4.0
43. Hh R.
We had long standing reservations for a Sunday and Monday evening in July, Club Level Suite. The Club at this location is nothing special and  beware that the hotel restaurant is closed on both Sunday and Monday. If you plan to eat dinner, you are forced to dine at the 1 restaurant in the immediate area or get in your vehicle and drive to a restaurant where parking is mostly non existent. I believe it would be incumbent upon the hotel to inform potential guests of this situation. What hotel of this quality does not have a restaurant for their guests on the premises seven nights a week? Their suggestion was to have room service!  Really two nights in a row? At the price you can do much better!

17/08/14 | Link | Rating: 3.0
44. Nicole D.
I've never stayed at a Ritz, but somehow this hotel made it on the list of company preferred hotels and our corporate rate was comparable to other non-luxury hotel chains.

The room was big with a very large bathroom and had a small balcony overlooking the courtyard in the front of the hotel.  It definitely had the perks that I would imagine a Ritz to have.  Bathroom robe, plush hangers, soft, pillow top bed.  There was evening turndown service with chocolates, bottled water & glass placed on the bedside table.  I left my toothbrush and toothpaste on the bathroom counter, and they even put it in a glass for me and cleaned up the counter.

The staff was supremely nice and high-class from the front desk, bell hop, waitress to even the parking garage attendant.  They make you feel welcomed and treat you well.

The breakfast buffet at the restaurant is pricey though. $23 but they have a nicer selection of items to go with the price.  Eggs benedict, yogurt parfaits, biscuits & gravy, great selection of pastries, lox/smoked salmon, etc.  Still expensive though and getting an entree is better off if you have the time.

28/06/12 | Link | Rating: 4.0
45. Tom C.
Beautiful, beautiful, old school looking Ritz-Carlton with all the famous R-C levels of service to go along with it.  I prefer the Four Season's in St. Louis but mainly cause not only is it a great property but, I can play Blackjack at the Lumiere casino while there.

Blackjack aside, in terms of all the things you want from a hotel, this Ritz is definitely the Four Season's equal.  There is very nice bar area where you can get a quick dinner with some really interesting choices. Duck fat fries anyone?? The rooms are immaculately appointed and have a small balcony to at least go out and get some fresh air on.  5 stars without a doubt.

28/05/12 | Link | Rating: 5.0
46. Keith S.
Top shelf hotel with excellent service all around.  Had a fantastic room, access to the club lounge, and a wonderful stay.  Best hotel I have been to since the Maui Four Seasons.  Only wish I could have stayed longer and enjoyed the hotel more.

25/06/13 | Link | Rating: 5.0
47. Suzanne R.
Never seen nicer people working at a hotel.....From the front desk to the housekeepers. Everyone was super helpful. Lovely rooms. Very good food and meeting rooms.

19/09/14 | Link | Rating: 5.0
48. J S.
second time here still a 5
brought kids
very kid friendly
great pool for kids
catered to kids
came for our kids birthday

24/03/14 | Link | Rating: 5.0
49. Paul K.
Spent 5 days at this hotel with my wife and our 4 small children.  The care and service was even beyond what I have come to expect from a Ritz property.  Staff from top to bottom anticipated our needs and delivered exceptional service.  Suite was spacious and sparkling clean.  Both my wife and I were more than pleased with our experience.  Will definitely return.  My highest commendation for this hotel.

26/07/14 | Link | Rating: 5.0
50. Bob H.
I was in town for business and was put up in The Ritz-Carlton. I had a deluxe room which I found very enjoyable. It was a good size, with a comfortable bed. Everyone was very welcoming, but in truth, I wasn't there long enough to really take advantage of the "Ritz" amenities. Not the fault of the hotel, but at the same time I wasn't bowled over by everything. It seemed like there were quite a few people staying at the hotel, but it had a bit of a sleepy feel to it; especially in the lounge, which had solid cocktails and a small food menu, but nice options.

From my northern perspective I think St. Louis has an interesting mix of north and south, new and old, and I felt that this hotel really epitomized that. Cigar Club anyone? Furthermore, the hotel is nicely located. There were different things to walk to, which is especially nice when you're cooped up in a conference room for most of the day.

My time was so short and since I was there for business my perspective is a little different most likely. If I'm back in St. Louis I would most likely stay here again and really try to experience everything.

26/04/14 | Link | Rating: 4.0
51. Aimee R.
We were in town for a wedding so we stayed here.

Staff was great and informative. We actually came the night before a huge ice storm was going to hit St. Louis and were highly advised by the front desk that we shouldn't make our way out the next day. Thank goodness they told us because in the morning the weather looked perfect but once 10 am hit, a serious ice storm rolled through town for a few hours.

I've stayed at a few other Ritz Carlton's and were turned off by how snobby some employees and guests can be. This location the workers were actually really pleasant and their clientele was more relaxed. We actually spent two nights at the lounge/bar area and enjoyed their drinks and appetizers. On Friday night they had a live soul band that played some classics which we enjoyed grooving to.

We didn't go around the neighborhood much because of the weather conditions but it had a few restaurants and shops that you can walk to.

The rooms were nice, clean, and good size. The downstairs lobby could use a little updating. The decor in the lobby feels like you are in a haunted mansion! Yikes!

26/02/13 | Link | Rating: 4.0
52. ghost g.
Had a stay recently and its a Ritz Carlton but not the nicest Ritz I have stayed in.  Rooms are good but not great.  I had the missing bathrobe problem as well.

The lounge is a nice place to hangout if you want to lounge.  Its pretty tame and quiet.  I do like the fact that the give you assorted nuts and kettle chips to nosh on while you are drinking.

They have a pretty decent gym and a small pool, so bring your swimming trunks as an alternative to your normal work out.

22/11/13 | Link | Rating: 3.0
53. Rich B.
This is a fine place to rest your head. Very nicely appointed rooms. Clean. Comfortable beds. Spacious bathroom.
The front desk and the room service peeps were all polite and smart and all that.
Would stay here again.

29/11/12 | Link | Rating: 4.0
54. Kate B.
A friend of mine always wants to take me to the Ritz for food and drinks and general good times. I really didn't like coming here mostly because I always get lost and can't find the stupid parking garage. Yes, I am retarded sometimes, I know. I managed to get lost on my most recent trip. But hey, I found the place eventually, so whatever. I rarely go to Clayton so I am not as familiar with the streets there.

I went last night with a girlfriend and another friend who actually used to work there. We met the bartender, Monica, who was extremely nice and makes amazing drinks. I told her I wanted something sweet and tropical but not too intense. She made me a fruity rum drink that I loved. They also bring you some nuts to munch on complimentary.

What really makes me happy about the Ritz is that the employees are SO freaking nice here. I guess maybe it's the norm for high-end hotels but having the guys out front rush to grab the door for you and make conversation is so refreshing. I wish this level and quality of service existed everywhere! I want to go back to try their sushi as I heard it was pretty good. They had a really awesome band playing too. It was classy and sounded like swing music. The bathrooms are super nice and clean too. I wanna go back!

05/01/13 | Link | Rating: 4.0
55. James G.
There's a reason they're one of the highest rated hotel in St. Louis. I was particularly impressed but how friendly and helpful the staff was from top to bottom. Had a lovely stay and will definitely be going back upon my next visit to St. Louis. On top of that, it's very close to downtown Clayton, the nicest mini-downtown area in St. Louis.

03/05/14 | Link | Rating: 5.0
56. Brittany B.
I'm only giving 1 star because I have to. our bed had black bugs crawling all over it. The hotel was outdated, and when we complained we were only offered an upgraded room. Very disappointed-won't be back! Went to 4 seasons had an excellent time.

11/11/13 | Link | Rating: 1.0
57. Kris L.
This is not your typical Ritz Carlton

Service: the welcome was friendly and everyone including the doormen, bellhop, front desk, and restaurant staff were very accommodating.

Room: I was extremely unimpressed by our room. I was staying with my husband and our room had one robe and no slippers. The bathroom was bare with no floormat and one towel each. I  was amazed to find that my toiletry bottles were half empty(!!) when we arrived! The disappointment continued when I came to the room to grab something at 10pm and our room had not been turned over! This is clearly not a standard Ritz. I called housekeeping and they came to turnover while I went back out to meet friends. When I got back past midnight the room was turned over now complete with bath mats and extra towels. It is a mystery as to why my room was not properly set up when we arrived. (They did NOT put out another robe though...nor slippers)

Hotel itself is quite dated with 100 year-old appearing chandeliers in the elevators. However, everything is well kept and clean.

The Grill food (brunch) was simple, fresh and tasty. I can't comment on the price as my friend hosted an event Ni enjoyed everything from the fresh squeezed OJ to the pastries and scrambled eggs. The brioche French toast was a bit soggy but otherwise fine.

Overall the room was very disappointing and gains the most weight. I was not impressed and I do not feel our experience was what I expect from a Ritz Carlton.

03/06/13 | Link | Rating: 2.0
58. Mike L.
Extraordinarily friendly staff. Can't complain about that. Food in restaurant, at least what I ordered, was not really "Ritz" level quality. French Onion Soup was not that hot, and the cheese was just melted but not brown and bubbling as it should be. The Cobb Salad was OK, nothing special. Still, everyone is really, really nice. The rooms could use some updated furniture. The desk chair in my room was worn, and the door knob on the handle to my balcony came off in my hand and is now sitting on the chair in my room because I can't figure out how to reattach it so it stays. Overall really nice place, but a little dated, with a friendly staff and food that is so-so. They charged my credit card for my room night even though I prepaid for the room when I made the reservation so I'm glad I checked my bill!

29/10/14 | Link | Rating: 3.0
59. Celeste J.
Visited here in July for four days and had a wonderful stay.  Parts of the hotel has an "old" smell but the service from all but one employee was outstanding.  I mean deserving of award outstanding.  Mike was his name and he went out of his way to make our stay very, very enjoyable.

We had a suite with a balcony and it was very quite.  We had a small dinner in the lounge two nights and we enjoyed the club level amenities.

03/06/14 | Link | Rating: 4.0
60. Chris W.
Phenomenal property and super location. It has a lot of charm to it and incredible decor and personality. Big hotel with small and warm feel to it. Not your typical Ritz where feels stuffy. Super friendly staff. Went into the private cigar club and had a phenomenal cigar and a local beer Whales Ale I had never tried. Wow incredible beer a and the bartenders were top notch. They had been in the property for 13 years and shares a wealth of information about the area and hotel. Extremely impressed and will definitely go back next time I go to St Louis.

02/08/13 | Link | Rating: 5.0
61. B. Ann M.
Excellent stay.  I highly suggest the Club Level on the 17th floor.  The Bvlgari toiletries complements my personal preferences, the robe is cozy & made with quality, it is quiet, awesome city views (see picture), and it's just overall lovely!

I also have to brag about the 17th floor Brunch!  WOW!!  I honestly believe this brunch was made for me!  Caperberries, fresh juices, domestic & international cheeses, exotic fruits, mini quiches, croissants!  Eeek!  I ate twice in three hours!  Shhh!!

07/04/13 | Link | Rating: 5.0
62. Kevin Z.
Worst meal ever. Paid $120 a plate for Valentine's Day wine-pairing dinner.

I can't write a review short enough to fit in Yelp's 5,000 character count. And this gets one star because I can't do any less.

Summed up:
*Sat us 15 minutes late after a 9:00 reservation.

*Restaurant smelled like cigar the whole time.

*Terrible wine and was not paired well. Didn't drink it.

*Dirty silverware

*1st course came 20 minutes after we sat (it was soup) and served with no soup spoon. The waiter asked if I needed anything else and I said "yes. a soup spoon" He brought back not a soup spoon, but the largest table spoon I'd ever seen. The wine for this pairing was terrible.

*2nd course was a salad. We watched as a waiter sat the salads on another table then took them back to the kitchen because that table already ate theirs. Then he came back out wandered around the restaurant only to go back to the kitchen with them again and then finally brought them to my table.

*Bread didn't come until after the second course. It was stale and not baked fresh even though the waitress informed me it was late because it was baking.

*Main dish was horrible flavorless watery fish. It tasted and looked like wet paper pulp. We didn't eat any of the dish.

*Dessert was not good at all. Didn't eat that either.

*The waitress couldn't identify the wines she was serving. One bottle came without a label so we didn't know what we were drinking and she didn't know either. (Remember this was a wine pairing dinner.)

*Asked for a vegetarian option at the time of the reservation. They said it would be available and when we ordered there was no option.

For a special wine pairing dinner for Valentine's day this restaurant failed miserably. The worst part is they never really offered an apology but instead told me how crazy I was because other people liked their experience. Then they didn't comp any part of my meal. An hour after I left they had the waitress call my cell phone and leave me a message to say they would comp my wine pairing portion. Neither the Chef nor the manager had the decency to call me directly but had the waitress do their dirty work. I paid the bill in full and never asked for a discount and paid the waitress a full 20% tip which she did not deserve. So basically I paid $250 for a thimble of flavorless soup, a salad that traveled three tables to get to me, a main dish I didn't touch, the worst wine I've ever drank, and a dessert that was awful.

I will never recommend the Ritz as a destination for food ever. Just go the Taco Bell instead.

23/02/14 | Link | Rating: 1.0
63. Carly B.
If this is a Ritz, than I'm not sure I was ever missing out by not being....erm..."ritzy" enough to afford to stay at one.

I really wouldn't normally pick a Ritz, but I had a great deal I purchased through my work wellness program ($135 for a night including breakfast).  When I walked in to check in, there was an overwhelming smell of stale cigar smoke from the lounge that lingered in my hair.  Gross.  This isn't an older hotel in Vegas.  Check in was friendly but very curt and she told me to present my certificate for the stay in the am when checking out and settling up.  In the morning I had a bill under the door for $142...so we checked out on the TV and decided to save the certificate for another day/better Ritz (saving $7 didn't seem like a screamin' deal to me and we could just grab a quicker breakfast at an area Starbucks).

There was one scratchy bathrobe (I wore it for the novelty but certainly didn't feel fancy) and a non-working telephone in the bathroom.  It may have been "ritzy" in 1991, but modern hotels have come a long way.  In addition, parking was $22 (and this in a tech center type area, not downtown or anything).  Fortunately for us, nobody was manning the parking booth so parking was fo' free!

So while it was a very serviceable stay, it wasn't as "special" as I anticipated.  If I'm ever passing through STL again, I'd likely just opt for a Super 8.

04/10/13 | Link | Rating: 2.0
64. Herb T.
Quick biz trip to St. Louis. Definitely worth club level expense as the 18th floor staff are pleasant and there are toms of munchies in the afternoon. And heavy breakfast and dinner snacks available. Typical ritz rooms at a cheaper price than any ritz on the west or east coast.

17/10/14 | Link | Rating: 4.0
65. Trevor T.
This was my first time ever staying at a Ritz-Carlton Hotel. I have stayed at some spectacular hotels in my life, but The Ritz Carlton lived up to its brands reputation of great customer service. The great service started before we arrived at hotel. The service and upgrade accommodations provide by Brandese were phenomenal! The wine and chocolate cake presentation upon entering our suite blew my wife away. It started our weekend on a positive note. The Ritz- Carlton St. Louis, you are simply the best! We will definitely stay here again on our return visit.

20/01/15 | Link | Rating: 5.0
66. Dawn Z.
What a wonderful hotel!  We were in for w conference. The conference room, food, facilities were great. The staff of the hotel went above and beyond to make us feel welcome and comfortable. Such friendly people. The hotel itself was beautiful, clean and updated. Valet parking was quick and efficient. The room was spacious and the bathroom was luxurious. I would highly recommend this hotel, even if it's not right downtown. There is a Metrolink station nearby, though.

25/10/14 | Link | Rating: 5.0
67. Aisha H.
Weekend trip for a wedding. The hotel is ok, rooms are pretty nice, spacious, and seemed very clean. Didn't like having to venture through restaurant and bar to get to event spaces. Also concierge never seemed to be at his/her designated post when we had a question so ended up at the reservation desk which did not yield helpful information. Oh, well. Maybe he/she had the weekend off. All in all, everyone was very nice and I would stay here again.

01/01/15 | Link | Rating: 3.0
68. Ellen R.
We have been patrons of the Ritz for over 30 years.  Dec.20, 2014 was not a good experience.  We had a group of 13.  They sat us against a wall so 1/2 our guests stared into the wall and 1/2 looked out in the restaurant.  There was only 1 waiter and the service was very slow.  Definitely should of had at least 2 waiters.  We all had separate tickets and 18% was added to each ticket.  We should of had 2 tables and then we would of not been charged 18% to each ticket.  We sat down to dinner @ 7:00 pm and dinner was not served until 8:15 pm.  We first met in the bar @ 5:30 prior to dinner and it took 30 minutes to get a drink.  Of the 4 times all within the last 8 months we have been to the Ritz 3 were not good.  The Ritz is now off my list.  There are so many great restaurants n Clayton and the Ritz  is not one of them.

EFR

21/12/14 | Link | Rating: 2.0
69. Thomas C.
Decided to book the Ritz for a trip to visit a family friend's father who was not doing well.  Checked hotel prices and was pleasantly surprised to find this property at less than the usual Ritz Carlton price.  Booked it, and don't regret it.  Situated in I guess what counts as the second downtown of St. Louis, plenty of restaurants and shops in proximity, but why bother when you've booked the Ritz?

Staff was very friendly, attentive, welcoming and ... ... as you would expect from the Ritz.  Rooms are well appointed, the club lounge was exceptional ... and having a balcony off the room was a nice touch.  

Definitely would recommend this property.

02/04/15 | Link | Rating: 4.0
70. Jing G.
The staff really went above and beyond during my bachelorette weekend in St. Louis. When Guest Services learned that it was a special occasion, I received a complimentary upgrade and was greeted with free champagne and snacks. The executive suite was amazing. The hotel is also conveniently located in downtown Clayton. You get the Ritz brand without paying an arm and a leg.

09/04/15 | Link | Rating: 5.0