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Company Info: Rating: 1.00
Address: 1818 E. Highway 54, Durham, NC, 27713 Hotels in Durham, NC Venues & Event Spaces in Durham, NC
1. Steve S.
There are a ton of hotels in the RDU area. I will consider all others in the future before this one.
Last night I stayed at this Candlewood; I have stayed at the one on Lead Mine Rd. many times, and it's always great.
This location is not great. Their internet connection did not work at all. I called the front desk, and the girl said, "Lots of people are calling me about that. Keep trying. I can't do anything".
One of the bath towels stacked by the shower was filthy. It looked like a coal miner wiped their face on it.
This morning, when I checked out, the front desk person was shocked to hear that I wasn't given a 1-800 number to call for the internet access issues. I told her that would have been nice 12 hours prior.
As I said, there are so many hotels in the area that I will not go back here.
09/05/13 | Link
| Rating: 1.0
2. Lindsay D.
Avoid this terrible hotel with unprofessional and incompetent employees, including the manager and even corporate customer service, at all cost.
I experienced my worst interaction with a hotel and its corporate customer service last night at this hotel. Briefly, I had a reservation, they did not hold it and repeatedly disappointed me with atrocious customer service and ineptitude. It may be cheap, but there are many other inexpensive places to stay that are a far better value and won't leave you strand without a place to stay in the middle of the night.
19/03/14 | Link
| Rating: 1.0
3. Libby L.
Dirtiest place I have ever stayed! Hair on the sheets, old carpet, trash cans weren't emptied, filthy bathroom. Because of Valentines Day and Snow traffic this was the last hotel room left in the Durham area. If I had any place else to go I would have moved! Honestly it was so bad I thought about sleeping in the car.
17/02/14 | Link
| Rating: 1.0
4. Brian S.
If I could rate this place with zero stars, I would. I recommend that you avoid this place as if it were plague ridden.
It had taken 2.5 weeks for me to receive housekeeping service. I'd asked several times and was told that, "I promise we'll get to it tomorrow, we're so sorry" by desk staff. It was insanity to say the least.
When I'd needed to drop off my dry cleaning, they'd made it a point to tell me that though they offer same day service, same day service could not always be accommodated. Both attempts required in excess of three days to complete.
They'd decided to paint an accent wall during my stay...IN MY ROOM! Yes, they'd done a fantastic job of moving my bed without replacing it where it has been. They'd moved my luggage into the living area and did not place it back to its storage place. So it was incumbent upon me to clean the room and straighten furniture for them...sorry, but I did not see that in the contract.
The straw that broke the camel's back was the carpet replacement debacle. I was informed that they would be replacing the carpet on a Friday and that I was to store all of my property off of the floor. While this was inconvenient, I was excited at the idea of having new carpet in my "level 1" accommodations. When I'd returned Friday night, I'd found my room in an incredible state of disarray. The bedding was ripped off of the bed and rolled into a ball. The installers were hungry apparently, as they'd eaten a few cookies I'd left on the counter. Further, there were used paper towels stuffed into my coffee cup and left on the floor. The phone, clock, and filth were left on top of my sundry items on the bathroom counter. The glass I was using to rinse after tooth brushing was left on the floor. Filth was left all over the place. It was at that point that I'd informed them of my intent to leave.
I've checked in to another extended stay. Hopefully I'll have better luck as this was by far THE worst hotel experience I've had in 45 years of walking the earth.
PS...The wifi stinks!
18/05/14 | Link
| Rating: 1.0
5. Paul E.
I enjoyed the room, my bed and most of the staff. The less than 24 hour notice that the water would be shut off for two hours on a Friday morning was not cool at all.
The Management of the hotel added a $200 smoking charge to my final bill, without speaking to me, yet they did call my boss about it, no one knocked on my door to tell me about it.
When I checked in I gave my IHG gold rewards number this was not added to the room folio at checkout, when I checked in I made it clear that I would be unplugging the hotel phones and clocks in the room so they were notified that to get a hold of me they would need to knock.
The tub wouldn't drain and a 4 minute shower added up to water above the ankle, the kitchen sink had a drainage issue as well.
The fact that my employer was called about alleged illegal activity inside my room and yet the police were not called is something I don't take lightly and approaches slander.
You don't become a gold member by being a bad guest and after staying in lots of IHG properties yet this is my first accusation of smoking ever, I will admit I am a smoker however I always go outside to do so.
If I had been notified of smoking rooms being available I would have stayed in one of those instead, $200 for smoking is ridiculous when the charge for having animals is $75.
Not happy with this particular hotel's management, the rest of the staff was awesome in my opinion.
Laundry and fitness center should be open 24 hours like they are at other candlewood properties.
In short an overzealous manager ruined my visit by robbing me of $200 without any chance of facing my accuser, thankfully I used my AMEX and they will get my money back from these thieves.
15/03/15 | Link
| Rating: 1.0