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DoubleTree Suites by Hilton Hotel in Durham, NC

DoubleTree Suites by Hilton Hotel in Durham, NC

Specialties

Beautiful All Suite Hotel. Meeting rooms and banquet space available for business and social events.

 

Company Info:

Rating: 3.14

Address: 2515 Meridian Pkwy, Durham, NC, 27713
  • Mon: 12:00 am - 11:30 pm
  • Tue: 12:00 am - 11:30 pm
  • Wed: 12:00 am - 11:30 pm
  • Thu: 12:00 am - 11:30 pm
  • Fri: 12:00 am - 11:30 pm
  • Sat: 12:00 am - 11:30 pm
  • Sun: 12:00 am - 11:30 pm

Hotels in Durham, NC

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Comments (28):

1. William G.
I guess this is a popular place to have a party. I should have been suspicious when I saw with "no party rule strictly enforced" sign at the desk. I was kept up literally all night by loud drunken people in the hall, slamming doors, knocking on doors, knocking on MY door... I called the desk and they said they would send up security, but if they came it didn't have much of an effect. Come here if you are part of a party, but not if you plan to sleep.

11/07/09 | Link | Rating: 1.0
2. Aisha M.
This a great place to have a wedding. My friend got married here in the outdoor area right on the pond. If you want a great back drop this is the place.

The rooms are all suites so it's a great place for a family to stay. However, the bathroom and dining facilities could be improved. The sink also made a really weird noise. The housekeeping also comes much too early.

23/04/08 | Link | Rating: 3.0
3. Ben M.
I went to see some friends get married on the pond this past summer.  I was all kinds of skeptical about a wedding being here.  I confirmed the location a few times, because they had told me how beautiful it was and I just couldn't believe such a thing could actually exist snuggled in between the suburban sprawl surrounding Southpoint and RTP.

My bad.

The place was beautiful.  The hotel staff really went all out to make things great, even in one million degree weather.  They set up an air conditioned tent for the reception, which was about the most welcome addition to the festivities I could have imagined.

The suits betrayed a bias towards business meetings that, this close to RTP, about anyone would have to be willing to forgive.  Beyond that, though, they were comfy spots with enough room that you could do some serious party damage (and I might just have been tempted to, had I not lived one zip code over).  

As events go, you could do much worse than to have yours here.

22/01/09 | Link | Rating: 4.0
4. Judy A.
I'll keep this short and sweet: if you're in the area, stay here if you can. Wonderful customer service, beautiful suites, A+ housekeeping, solid dining -- a gem in Durham!

12/07/11 | Link | Rating: 5.0
5. Rouz E.
Nice hotel all around. Especially for this rural area of the country. Nice rooms, nice pool/sauna/jacuzzi area, and very beautiful surroundings. I would stay here again

...just don't f*ck with the breakfast, bleh!

15/01/12 | Link | Rating: 4.0
6. Nikkie F.
A very nice building and location. I found the entire hotel (lobby, rooms, restaurant and parking lot) to be very clean and well-cared for.
The rooms (at least the room I stayed in) was very spacious: a large living room area, with kitchenette (with complimentary gourmet coffee), and a large desk with comfortable chair, as well as a king-sized bedroom and quality bathroom. the bed was clean, comfortable and just what we expected. Also, they use a very good quality soap/shampoo/lotion (Neutrogena).
The staff was friendly and helpful. I hear that half of hotel has a nice view of a lake. I wouldn't know -- my view was of the parking lot. However, for what I paid, and for how nice the room is, and considering that I was there for about 15 hours in total (most of which were spent sleeping) I can hardly complain about the view from my window.

There are only two minor things that keep this hotel from getting 5 stars from me:
- The hotel is not super easy to find, especially at night. Even our TomTomGPS got confused. We were able to figure it out... but it would be nice if there were more signs or lights or something indicating the location to the road-weary traveler who is arriving at midnight.
AND
- You have to pay for the wireless Internet service. I can't recall the exact dollar amount (I may be wrong), but I want to say it was something like $20 for ONE DAY of wireless internet service. It's not as if you have to set up a wireless router just for me... it's already there. And I'm already paying for the room, and for breakfast in your restaurant in the morning... I think I should be able to use the internet for free.

13/04/10 | Link | Rating: 4.0
7. N. O.
Hotel is decent. They have a business center w/ free printing, small gym, a jacuzzi as well as indoor and outdoor pools. Rooms are big, beds are comfortable and comes with a fridge and microwave. Rooms have these really crappy air conditioning controls and its impossible to get a medium temperature. Its either an ice box with the A/C on or an oven with it off.

03/07/12 | Link | Rating: 3.0
8. Valerie P.
I spent last week at this hotel for orientation training with my new employer. I would like to say that most of the employees at this hotel are not very friendly or service-oriented. I requested the hotel shuttle from RDU airport , waited 30 minutes, called the hotel again and was told the shuttle has just exited the freeway and will be there in 5 minutes, but I waited another 30 minutes. I was at Level I on my frustration/anger meter.

Got to the hotel to check in and the front desk agent was nothing more than rude. I asked about the location of my new employer as I was told that it was in walking distance and was told it was somewhere across the street. WTF? You will think every employee at the hotel will know where a company is located that exclusively uses your establishment, especially in this economy.

The next morning, I asked another agent at the front desk a question about the restaurant as it looked closed (dark and a velvet rope was across the entrance) and she said just look behind you and walk in. The tone was not that I would expect from a person working in a service-oriented position. Later that week, I needed a margarita. BIG MISTAKE. The margarita was like drinking syrup! The worst margarita in my life!

There were some bright spots, the guy that brought my room service meal was great. I ordered room service the next night and he heard I did not like the margarita and told me of Mexican restaurants I could go to get good ones. Plus he told me I should have known better since I was from Texas. Also, the shuttledriver in the evening was great. He was an older gentleman, very patient with our big group, friendly and made jokes about my "margarita incident". He recommended that I go to Taco Bell! Also, I had some very good collard greens at the recommendation of my server during dinner.   The Carolina Dinner really made my week at this hotel alot better.  I love southern cooking!

14/03/10 | Link | Rating: 2.0
9. Ellenor H.
The hotel is pleasant enough to look at.  Recent updates in the rooms include new carpet and linens.  The rooms are nice and have a microwave and a small bar fridge. I was in town for a seminar with my boss.  The desk staff is NOT that friendly.  The first night we were exhausted and decided to get room service in our rooms.  I called and whomever was at the other end taking orders was rude and acted like my order was too much to deal with.  So opted out and ordered a pizza delivery.  In all fairness I figured maybe they were REALLY busy.  I went down to pick up my pizza order so I took a look into the bar and food area.  It was empty.  I got my pizza and noticed the dirty look from the front desk as I walked to my room.  The next day my boss and I met to go to the seminar in the lobby.  He had the same problem but tried to come down to the lobby store and get a microwave meal and the fridge was EMPTY.  We went to our seminar and had a great productive day.  On the way back we decided to stop by the bar and have a drink and maybe grab dinner at the hotel so we could pack and get ready to leave.  We checked and the bar opened at 4:30.  We got there at 5:15 on a Friday and the place looked deserted and closed.  We went to our rooms and met at 6.  We got there and the atmosphere was "interesting". Everyone sitting at the bar or a table looked mad or irritated.   The bartender Kevin came over and introduced himself, he was a little hard to follow.  We ended up just getting a couple of beers that were "the special" we were NEVER offered a food menu and this irked my boss.  He decided he would not order food here or another round and we left and went somewhere else.  Then the next morning we were checking out of the hotel, music playing in the elevator and the lobby sounded like gangster rap music playing.  We won't be staying here again.

21/02/14 | Link | Rating: 2.0
10. Jamie l.
Great staff. I arrived early and they didn't have any similar rooms clean. They upgraded me for free and were able to get me in a room right away. The rooms are spacious, clean and updated. Only complaint is the outside, looks old and dirty. Great place for the price.

19/11/12 | Link | Rating: 4.0
11. Matty F.
DISCLAIMER - I did not stay here!  My review pertains to the service at the front desk.

I was here by mistake - my company sent me down on business and I ended up at the wrong hotel, thinking this was where my reservation was.   The front desk agent gave me complimentary internet access so that I could check for my reservation, and then called the other hotel to see if I could cancel that reservation without a penalty.  Since I couldn't, he asked whether they could send a shuttle over to get me which saved me the cab fare.  He was totally understanding, polite, and helpful about the whole situation.

For what it's worth, I did briefly check into a room which was very spacious and clean - so I may *actually* stay here on a future visit.

19/06/11 | Link | Rating: 4.0
12. Kim H.
What a find.  Nice large suites.  Comfortable restaurant bar area.  Great food by the way.  The french onion soup is awesome.  Nice swimming pool, gym, and lake that you can walk around.  All around for the price well worth it.  I will be back plenty of times.

26/06/11 | Link | Rating: 4.0
13. Courtney J.
I had a great stay at the Double Tree Hilton. The staff was absolutely considerate and caring. SUPER helpful in every way possible. Nice setting, all amenities included! And to my surprise... There's a beautiful lake in the back of the Hotel...Really nice!!! The lake has a small walking path with a lil bridge...
Now lets talk about FOOD!!!
My food experience... Most hotels have awful food...But oh to my surprise their food was great!!! However, my last night there,  I ordered the Shrimp and white cheddar grits...The first couple of bites were amazing until I noticed my shrimp was NOT DEVEINED!!!! The meal was free so I didn't want to complain...In all my stay was great!

02/09/12 | Link | Rating: 3.0
14. Hailey H.
Really nice staff, clean &comfy rooms (and gotta love the double room suite), overall a nice hotel to rest our heads for the evening... and they gave us two cookies per bag!

I'm going with three stars instead of four because:

1) the breakfast buffet was awful. rock hard breakfast "casserole", overcooked eggs benedict, no bagels, iffy bacon... for such a huge spread, it was just not that appetizing.

2) their preferred taxi/car service was a little sketchy. the driver wanted to wait for more customers (we were going into chapel hill for dinner/etc), complained about taking credit cards (even though I made it clear when we got into the cab that's all we had) and wanted to drive us around to find an ATM so he didn't have to pay card fees (um, no), just unprofessional overall.

But if in the area again I'll definitely keep them in mind.

29/05/12 | Link | Rating: 3.0
15. Keith C.
Stayed here for five nights while on business. It's a perfectly functional hotel, with a few issues.

Shower: As usual, I always consider the shower to be the most important part of the hotel room. My room had a nice, high pressure shower, with water that was not over-treated. So, the showers were pleasant and refreshing, and not irritating, as is the case with places with low flow showers and super soft water. So, plus for that.

Bed: The bed was comfortable enough, though it seemed like there may have been some stains on the mattress that were visible through the sheets. Sort of understandable in a hotel, but still kinda skeeved me out. So, minus for that.

Room: The room was pretty darn big, I can tell they cater to the business crowd. There was a desk that could have been used for small meetings, and the bedroom was separate and could be closed off from the rest of the suite. Two good sized flat screen televisions were also there, though I didn't really have time to use them.

Quirk with the water glasses: So, I don't know why it occurred to me, but I had a feeling after the first night that they may not have been giving me a fresh water glass each day. So, the second day, I tore the paper cover on the glass, and sure enough, it was back on the glass the next day. Now, I don't know if the cleaning staff saw this and decided to treat me like a smartass, or if they really just reused everything, but it also squicked me out a bit. I assumed, for my own sake, that they were cleaned between stays. I don't seem to have come down with any mystery illnesses, so I guess that's all good.

Staff: The staff of the hotel is pretty professional, and they do offer decent amenities, like a shuttle to and from the mall so you can get dinner.

Restaurant: The restaurant is sub-par. My colleague and I ate there one night, and the service was terribly slow (as in an hour to get our food) and the food overpriced. Granted, I was expensing the trip, but it was still too much. I ordered the hummus appetizer and a salad. The hummus was the blandest paste I'd ever eaten, I had to dose it heavily with salt and pepper to make it at all palatable. The salad was decent, but just a green salad with various garnishes. I can't imagine how it took an hour to prepare. From what I heard from others in our group, their room service took less time to arrive, so I guess we went the wrong route.

Other amenities: They've got a weight/fitness room, which despite the fact that I should have, I never actually made use of. Internet, not free. We had it paid for by the group hosting us.

Area: The hotel is in an area that services various tech companies. There is no way this is for anything besides business trips (and possibly weddings). Nobody is vacationing here. The mall is about 15 minutes away, so not bad if you want to get some food, but you're still dealing with larger chain restaurants.

So, in all, a serviceable hotel. Not the best, but I didn't get bedbugs either.

29/12/12 | Link | Rating: 3.0
16. T K.
Not a bad hotel... Staff was nice and the place looked clean. That was until I checked into my room. The room looked great until I went in to use the toilet and there was a floater left behind from the last guest who stayed there.

I'm not a picky person but I had to switch rooms as if they didn't bother to clean the toilet, I wonder what else was not cleaned in that room.

The best part was I had several people from my work checking in that day and one of them got that room...

08/09/13 | Link | Rating: 3.0
17. Bryan F.
As far as local hotels go in this area, it's really okay. You can tell it was probably built in the 70s so dont expect much from the look of the facade. It's pretty drab, but I hear they're remodeling soon. The lobby is tight and not very welcoming. The 7th floor is for Hilton honors and is entirely re-designed, from the hallway carpeting to every detail inside the room. The staff are also very friendly, personable and funny. The bar is lively each and every night, but the food is just so-so. Dont do the breakfast buffet - not worth the $12. Just go a a carte or swing by Starbucks down the road.

24/12/13 | Link | Rating: 3.0
18. Nina B.
I recently attended an evening retreat--a working dinner--at this location, and had a great experience! I can't speak to the rooms or the desk service, but the conference room/banquet food and service/lobby facilities were all very nice.

We were a small group of about 15, and we had one banquet server who was so stealthy, we barely knew he was there! I was impressed with how respectful he was of the in-progress meeting. Dinner was a salad, spinach-stuffed chicken, wild rice, and steamed veggies (broccoli, squash, and carrots), fresh rolls (hot!), and an amazing and generous slice of pie (Turtle or something) for dessert. The quality of the food was great, and the things that were supposed to be hot/cold were hot/cold, respectively.

My only complaint--and this is a common one from me--is that the conference room was very, very cold.

03/10/12 | Link | Rating: 3.0
19. Sherri K.
Nothing negative to say whatsoever.
Top Class.
When I think of old school, east coast Hilton hotels, this competes with that memory. The suites are beautifully decorated and over-the-top comfortable.
This is one of our crew hotels and one of the best I will say.
Most of the staff was friendly and genuinely seemed to care about the clients.
The bar is circular and top service. The food was simply outstanding. I had the spinach salad with seared scallops, and I will say, I ate every morsel. It was a, "I'm not sharing - get your own" meal.
The hotel is also close to a sushi restaurant (within walking distance), if you want to get out and about by foot.
If you are a runner, there is a great trail and lake nearby, but a mile long loop directly across the street in a beautiful setting.
My choice for Raleigh Durham.

Note: there is no atm on site, or anywhere near the front door of this location, so if you need cash, bring your own ;)

11/05/11 | Link | Rating: 5.0
20. Frank M.
In the past, I have enjoyed a nice dinner ordered from the full menu while seated at the bar.  That was not available this evening.  I was told the general manager has decided that if you want to eat at the bar, then you must order from the limited bar menu.  Not the hospitality provided by a hotel claiming, "Creating A Rewarding Experience."

09/12/14 | Link | Rating: 2.0
21. Brad H.
Some of the worst food and service I've ever had at a bar not to mention 8 dollar beers. What a pile this hotel is. Gym is tiny and has no equipment, pool is closed, rooms are spacious but hallways and rooms have a faint smell of ass. Why would anyone stay here?

28/03/14 | Link | Rating: 1.0
22. Michelle L.
King size with white bed sheets was super comfortable.  But the sofa bed was not. The staff were super nice

30/08/14 | Link | Rating: 4.0
23. Lee A.
While the rooms are nice, the hotel management gets an EPIC FAIL due to a policy of not allowing one to order from the full menu at the bar....you can order if you are sitting at the table NEXT to the bar, but not at the bar.  As a solo traveler, I would not choose this hotel in the future due to this unnecessary, inane limitation.

23/10/14 | Link | Rating: 1.0
24. Kyle R.
Decent sized rooms but a little dated, big pool, nice path around a small lake behind the property.  Good place for runners.  Not good for someone looking to walk to anything.  Neighborhood not so good.  Must have a car.  Down the street from a pet cemetery.  Haven't seen that before

31/07/14 | Link | Rating: 3.0
25. Jenn S.
My mom and I stayed here for one night because it was close to the airport. The staff was more than nice the whole time we were there.

LOBBY: We were greeted with smiles and the man helping us was so sweet and seemed like a friend rather than being nice cause he had to.

RESTAURANT: It was good, nothing too fancy. We ordered salads, soup and chicken strips and it came out fast and fresh. Our waiter was also very nice and attentive.

ROOM: Our room was very clean and big. The beds are super soft and I liked that there was a fridge and coffee pot. Our stay was short but I would have like the amenities if I stayed longer.

We didnt get to try the pool or other lake activities but I would stay there again and try them out!

25/08/13 | Link | Rating: 4.0
26. Christina L.
First off, this place looks like a spaceship from the outside. That aside, there's a free shuttle service, which is great if you're coming from/going to the airport. Flight attendants stay here too.

Free walnut oatmeal cookie (or at least, that's what it tasted like). If you're a kid, apparently you can request another cookie - I know, I've seen it happen TWICE. The suite itself is nice. One room has a study and TV area, the other has beds. I like the countertop and large mirror outside the bathroom. I also like the fact that there's a hanging rack for towels (which many hotels lack). But that's about it.

Here are the negatives:

- Refrigerator was not powered on - and couldn't find the switch/plug
- Outlets are dangerously loose and lacking - definitely needs to be many more outlets
- Hair dryer had someone else's hair on it
- Pillows way too soft
- Study table was not cleaned

20/11/13 | Link | Rating: 3.0
27. Ericka G.
This hotel is preferred by my company. This is my third visit here. My stays here are usually a week or two. This time, only 3 nights. This hotel is pretty standard for a Double Tree. No bells and whistles especially for those who are visiting from my company (we do this often); which I should mention, is located in walking distance from the hotel.

This hotel is not only preferred by my company, but also some airline. Somehow, they hold priority. In saying that: seeing pilots & flight attendants foregoing manners, pushing past guests at the front desk & monopolizing the shuttle service is considered the norm and acceptable.

On this venture, I arrived and called for the hotel shuttle to pick me up. I called the front desk repeatedly for 15 minutes, no answer. After finally getting someone to pick up, I am told it was a 15 min wait. When the shuttle arrives, I approach & am bulldozed by the airline staff. The driver himself greets the airline staff and acts confused that anyone other than them would need to get to the hotel. He even said, "do you have the right hotel". I should mention, my company had 3 trainings occurring that week which would be 50+ out of town individuals representing my company alone.

I arrive to the hotel and am not acknowledged for my Hilton Diamond VIP status (they just said we have your member number on file) nor my company. As I check in, I'm shoved by yet another group of airline staff who need to check in, ASAP and are confused about what time zone we are in. I later learn they are from Dallas. :/

The second night of my stay, we are awaken by not one, not two, but THREE fire alarms around 11:30pm. Most evacuate only for the first. We stood outside for 30 mins in our PJs and rollers. I was annoyed by the 2nd alarm that went off 15 mins later and livid by the 3rd, 15 mins after that. It was impossible to get back to sleep. I still got up for my 8:30am training, but was exhausted.

When I returned to the hotel, I was greeted with a lame photocopied letter of apology from the GM. They have my email address and my rewards number. I would prefer a personalized email, 40,000 points & a warm cookie. That's how you apologize and get repeat business.

The next morning, we had low shower pressure & no hot water. That was my last night so I don't know if that too initiated yet another lame photocopied letter of apology.

This hotel has far too many business accounts to be functioning & rectifying deficiencies in a less than stellar way. Apparently, it's under new management. My advise to the new management: Step it up or step to the side.

29/09/14 | Link | Rating: 2.0
28. Renee S.
Great Experience.
We'd stay again for sure.

30/12/14 | Link | Rating: 5.0