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Hilton Durham Near Duke University in Durham, NC

Hilton Durham Near Duke University in Durham, NC

Specialties

Guestroom at the Hilton Hotel in Durham, NC Features:
*All Rooms Renovated as of May 2013
*Complimentary wireless high-speed Internet access
*32" LCD HD TVs with over 60 High Definition Channels
*Hilton Family Exclusive Clock Radio with MP3 connection
*Two dual line telephones with speakerphone, voicemail, and automated wake-up calls
*Hilton's Serenity Collection™ featuring custom Serta mattresses, luxurious linens, PeterThomasRoth bath amenities, and a Cuisinart direct brew coffee maker with Coffee Bean Coffee and Teas

History

Established in 1987.

The Hilton Durham hotel near Duke University is conveniently located within the Triangle region of North Carolina which is anchored by Duke University in Durham, the University of North Carolina (UNC) in Chapel Hill, and North Carolina State University in Raleigh and is just a short drive from Downtown Durham or Raleigh-Durham International Airport (RDU) and conveniently located near Research Triangle Park (RTP) - home to more than 170 companies including IBM Corporation, Lenovo, GlaxoSmithKline, Cisco, and BASF.

 

Company Info:

Rating: 2.76

Address: 3800 Hillsborough Rd, Durham, NC, 27705
  • Mon: Open 24 hours
  • Tue: Open 24 hours
  • Wed: Open 24 hours
  • Thu: Open 24 hours
  • Fri: Open 24 hours
  • Sat: Open 24 hours
  • Sun: Open 24 hours

Hotels in Durham, NC

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Comments (21):

1. C. J.
This is a standard Hilton. Rooms are spacious and clean. Staff is courteous and friendly. They offer a free shuttle which takes guests within 5 mile radius of the hotel. If you are under time constraints or adhering to any schedule whatsoever, I would caution you against using their free shuttle. Although they tell you it leaves on the hour and half hour, usually it leaves whenever they have interested guests waiting out in front (so this might be 3:18 pm, even though the next shuttle isn't scheduled to leave until 3:30 pm). This is an unpleasant surprise for someone going by their scheduled departure times. Also, on the return trip back to the hotel, you often have to wait a very long time for pick up. If you're not under time constraints, it's a nice complimentary shuttle. But if you are, beware!

22/09/10 | Link | Rating: 3.0
2. Pureum K.
Went there for a conference. The food is nice and the staff is professional. I guess a Hilton is a Hilton.

02/05/10 | Link | Rating: 3.0
3. Sugar V.
So not so much. Near Duke so I guess if that is important then it it a good location. Price was great but overall hotel in need of an update. However, service was good and employees friendly.

25/08/11 | Link | Rating: 2.0
4. Jeffrey N.
(BAR REVIEW ONLY) Okey, I like rock... any style will do. I'm the only one in there and they play Rap so they can't here the football game. Is there any wonder why so few people actual go to this nice facility. They don't cater to the people in the lounge. They cater to the wait staff and bar tender. The only reason I can think that they are doing this is to drive down the revenues to sell the facilities at a discount. Why else would Marketing 101 be elusive to them? Food is expensive and slow to get to you.

26/11/11 | Link | Rating: 1.0
5. Natalie B.
The Blue Sports Bar and Grill - I would like to nominate this place to participate in the TV show - Kitchen Nightmares.

21/01/12 | Link | Rating: 1.0
6. Lashona M.
I stayed at this hotel several times and this Hilton was nice! The first time I stayed here, I always felt like a celebrity when I walked in because the guest service's staff seemed trained to address me by my last name. That was pretty cool. The last time, I didn't get the same treatment but it was that first time experience that made me want to stay here again!  The rooms are always plush just like I like them!

Hiltons are another great hotel chain!

11/09/10 | Link | Rating: 5.0
7. Kevin N.
It's a fairly standard mid-grade chain, but when you're halfway across the country and yearning for a place to drop your head, the Durham Hilton did me fine. The elevators are situated at the back in relation to the entrance, and the way that the place is laid out, it struck me a little funny that I basically had to not only walk through the lobby, but past the grand expanse of the dining room and the Stunt-sized Starbucks that adorn the main room. That may not sound that different than many hotels, but take it from me, it was interesting.  

If you're looking for some place special to stay, the Durham Hilton probably isn't it. But if you're in the market for a decent no frills hotel, you'd be hard pressed to call this one anything else.

05/01/11 | Link | Rating: 3.0
8. Mikee R.
Nice and clean.

First night I was in a room facing the interstate...
It was quite noisey.

21/12/11 | Link | Rating: 3.0
9. Poly M.
Pros - Comfy bed and clean sheets.  Overall cleanliness was quite good.  The freebie toiletries smelled nice, and the lotion was actually useful (instead of going back to dry skin 2 minutes after you put it on).  Temperature was easily controlled.  Friendly employees.  A restaurant, bar, and Starbucks are built in to the place, and are open late.  The sports bar had a comfy feel to it, and a decent selection.  I was excited to find two local beers on tap - Sweetwater 420 and Red Oak.  Staff there was very attentive and friendly.  Breakfast buffet selection was also pretty decent, though no waffles or pancakes unless you specifically order them.  Proximity to what I needed was very convenient - Cook Out was practically walking distance, then a grocery store, and a good BBQ place where I wanted to go for dinner (Bullock's) was barely a mile down from the hotel.

Cons - Some scattered disrepair throughout the hotel.  A little damaged wallpaper every now and then, iffy retiled section of shower, shower was missing it's handle (but still operational), etc.  It looks like they were slowly renovating though, because another floor looked different from ours (more modern) and they were renovating some big room on the main/first floor.  You have to walk a decent ways from the lobby front desk to get to the elevators.  There was no free breakfast, and what was there was a bit expensive.  Everything on the Starbucks food menu was twice the price that you'd find it at a normal Starbucks.  

Overall, it was a comfy stay, but I expected a little better from a Hilton (based only on my impressions from one or two that I stepped in previously, and the reputation that Hilton wants to give off).  I have no idea how much it cost, so I can't say my impressions on bang for the buck, but considering the name, I would say it probably cost a little more than places in the Quality Inn-range.  Considering that, I was kind of annoyed that you had to pay for every little thing...they even had two bottles of water with price tags on them in the room (convenient, sure, but kind of a tease).  I was surprised that they didn't charge for the toiletries!  Also, the ventilation system in the room was a little odd - the fan itself was outside the bathroom so it didn't vent humidity as well, and it was rather loud.  At least it drowns out the neighbors!

23/01/12 | Link | Rating: 2.0
10. C. G.
I'm staying here for 6 days on business, and on day 3 I've been impressed.  Considering three weeks ago I stayed at the Homewood Suites, and it was terrible.  Clean room, friendly staff, good gym, great wi-fi, good rate, nice water pressure, hot water, and they gave me 2 free bottles of water one night when I got back really late.  I'd stay here again.

28/09/13 | Link | Rating: 4.0
11. Minnow N.
I stayed at this hotel for four nights during a trip to Durham to look for permanent housing. Its located northwest of Durham. There are sone conveniences nearby (mcdonalds, gas, etc.) and there is plenty of parking. I booked through price line for a room with two queens. I was given a room with a king. I'm not sure how they do reservations through a third party website, but if it specifies two queens on the reservation I expecte two queens.

Either way, the staff was friendly and was able to put us in one of their double queen rooms. The beds were true queens (as opposed to full size beds) and very clean. I enjoyed the complimentary crystal geyser water bottles (the smaller ones were free, the bigger ones are $3 each).

While we were here, they seemed to have plenty of large party events in their banquet room that did not affect our stay at all. Noise and parking were not a problem even with the large crowds. Overall it was a pretty pleasant stay although I have experienced better in the Durham area.

Not sure if I would book here again if it was more expensive.

23/04/11 | Link | Rating: 3.0
12. Chris J.
My new wife and I stayed here on our wedding night.  Let me tell you our horror story.

On April 6, 2013, my then-fiance and I stopped by the hotel to see about booking a room for April 13, 2013.  The young man there took us on a tour of various rooms available so we could make an informed choice.  So far, so good.  We booked a King Alcove Suite at a rate of $249/night -- it was our wedding night, money was not the object.  As we made the reservation, we made clear that this was our wedding night.  The young man advised that it was Duke Alumni weekend and that the hotel would be busy.  Okay, no biggie.

Around midnight on April 13th, after our wedding, my new wife and I arrive at the hotel.  The woman at the front desk checked us in, swiped our credit card, gave us a key (not mentioning what kind of room we were in) and sent us on our way.  We arrive at our room to discover that, although we paid $249 for a King Alcove Suite, we were put in a generic Queen Suite.  Yeah, no.  So, back down to the front desk we go -- in our wedding attire still.  The woman at the front desk says that this is the only room available.  I inquired how that could be so, since we booked a King Alcove Suite.  She then proceeds to look at our reservation and noted that another employee on the morning before our stay downgraded our reservation with no note as to why.  The front desk worker noted that our reservation still had "customer's wedding night" in the notes for the reservation.  So, clearly now it appears some big muckity-muck Duke alum showed up, wanted our room -- and got it.  With nary a phone call or an email to let us know.  

I got the contact information for the "Rooms Division Manager" and sent him a less-than-happy email at 1:30 a.m.  The woman at the front desk advised that he would be in about 8 a.m. and I could talk to him the following morning.  I arrived at the front desk at 8:05 a.m. to talk to said manager.  He conveniently was not available.  He DID authorize cutting our room rate in half.  Yeah, okay; but the room we paid for was $249 -- so we paid $125.  The room we actually were put in was going for $169.  So, the Hilton Durham near Duke University thought that a $44 discount off our room was what was acceptable recompense for our wedding night fiasco and the memories we both did NOT have and the ones we're now stuck with.  

The woman working the front desk when we checked out advised that she would fill out the appropriate paperwork and that we would hear from the General Manager of the hotel.  It is now 10 days after our debacle and we have received neither an email nor a phone call from anyone with Hilton -- not even a response to my email to the Rooms Division Manager to apologize.  

I would not recommend this hotel.  If they will do this to my new wife and I ON OUR WEDDING NIGHT, imagine what they'll do to you as just a regular hotel guest.

24/04/13 | Link | Rating: 1.0
13. Ben H.
Stayed here because of some Duke med things.  Will say that the overall the service and furnishings were great.  Peter Thomas Roth amenities that smell like a clean green tea smell. Yum.

Definitely worth it although the better restaurants seem to be closer to Duke med and the area is a little more industrial area like with the car dealerships and such.  Go towards the hospital to find some "newer" buildings... and find some nice food places.

18/09/11 | Link | Rating: 4.0
14. Jason V.
Especially with the latest renovations, the Hilton Durham is probably my go-to hotel for visiting Duke.  The location on Hillsborough Road isn't that inspiring, but it is near I-85, the Durham Freeway, and plenty of chain restaurant options (including two particular favorites: Cook-Out and Biscuitville).

The renovated rooms are pretty nice with sliding glass door showers and strong shower heads in the updated bathrooms, though the new sink and water faucets splashed around too much water when in use.  The room features a pretty standard-sized flat panel TV with HBO and HBO2, but no pay-per-view options, guest check-out, etc.  Room service is available until 11:00pm, and while there is no mini-bar, a mini-fridge offers a colder option for storing your own drinks and food.  The hotel lobby was still under construction when I visited, but it looks like it is going to be pretty nice and spacious.

On the downside, a $50 early departure "administrative fee" is a crock.  Overall, still, the Hilton Durham was a substantial improvement over my stay at the Millennium Durham in 2010.

07/07/12 | Link | Rating: 3.0
15. Mark C.
Dated hotel with televisions that don't wok and road / train noise that makes this the noisiest Hilton I've ever stayed at.   Skip his property!

09/10/13 | Link | Rating: 1.0
16. Aaron K.
Very comfortable beds. Nicely decorated new rooms. Bath ammenties very nice. Stayed her for 4 days for a work confrence and had to leave early every day with no breakfast available. It opens at 0630 but no food is out or coffee ready. It would be nice if when they open food is ready. Otherwise a great place to stay. Close to food and shuttle will take you to the store if needed.

28/08/14 | Link | Rating: 5.0
17. Kris S.
I stayed at the Hilton back in August 2013 for my cousin's wedding (held at Duke Gardens).

My mother, my sister, and I arrived early to check in at 11:00 a.m. (our flight reached RDU at 8:30 a.m., we picked up our rental car, and had breakfast). I understand that check out is at noon, and check-in isn't until 3. So the front desk agent, Yasmin, told us that no rooms were clean yet. She said some people did, in fact, just check out at 11 a.m., and to come back for check in at noon.

Fast forward to 1:30 P.M. We're absolutely beat. We have been awake since 4:30 a.m. to catch our 6 a.m. flight. We arrive back at the hotel, only to have Yasmin tell us that "he [the person in our room] has just checked out. The room isn't clean yet".

My sister: "I thought check out was at noon...?"
Yasmin: "We accommodate late check-outs for emergency situations. Like if a person is sick, we let them check out late."
My sister: "....Okay. So how much longer?"

After leaving and coming back an hour and a half later, this was very disappointing. So my sister, who has experience working as a front desk agent for a hotel, knows that hotels aren't supposed to pre-assign rooms and are supposed to accommodate early check-ins. She asked Yasmin if she had already pre-assigned the rooms. After nervously denying, Yasmin's manager approaches the front desk, and BOOM. There's a clean room!

***I'm only posting this now because I realized I had it saved and not posted it. This review was authored in August 2013***

12/05/14 | Link | Rating: 2.0
18. Mark H.
Just spent four days here for the Duke graduation and visiting family. We had a room  the sixth (top) floor which is a PureAire room, which means it is super clean and non-allergenic. Room was perfectly good. Very good free WiFi, in room fridge, king bed, AC worked great. Staff are very friendly and helpful, restaurant was good and reasonably priced. All in all, a good business class hotel. I would certainly stay there again and recommend the place.

If you are coming to town for graduation, try to book well in advance. We booked nine months ahead of time and that wasn't too early to book, hotels are already booked up by then.

14/05/14 | Link | Rating: 5.0
19. Sara T.
Trying to check in traveling with 6 small children. Hotel says they don't have connecting rooms available. Fine, we will have to go somewhere else. Nope, we won't cancel and will still charge you for your rooms if you leave. Completely crazy. I've never had worse customer service in my life. Choice:  let my small children sleep alone down the hall or pay for hotel rooms at two hotels. Safety vs money. Meanwhile, we are missing a rehearsal dinner for the wedding we were here to attend. Worst Hilton I've EVER experienced.

10/04/15 | Link | Rating: 1.0
20. Phuong M.
Disclaimer: This review is based on the breakfast near the lobby.

Breakfast buffet is so not worth your money. If it's free, by all means check it out. The food was close to not being edible. It was just bland and the quality was poor.

The service is awful as well. Super slow! I put in an order for an omelette and it literally took over 30 mins to get me an omelet. Seriously? I can make it myself in under 10. And the omelette wasn't even flavorful. All they pretty much did was whisk some eggs, put it on the pan with spinach and cheese. Never again...

16/04/15 | Link | Rating: 1.0
21. Mike Gope G.
I am a hilton diamond member and this is one of the best of the best.  Extremely professional, nice staff, amazing bar and restaurant, great decor.  If you are staying in the Durham Duke University area.   I highly recommend this property.

25/03/15 | Link | Rating: 5.0