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Sheraton Imperial Hotel & Convention Center in Durham, NC

Sheraton Imperial Hotel & Convention Center in Durham, NC

Specialties

The Sheraton Imperial Hotel and Convention Center is in Durham near Cary, Raleigh, and Chapel Hill. Our hotel has 34,000 sq ft of meeting space and is near Research Triangle Park and Duke University.

History

Established in 1986.

Business, pleasure or a little of both - whatever your reasons for traveling to Durham, we are ready to put you at ease at the Sheraton Imperial Hotel and Convention Center.

 

Company Info:

Rating: 3.50

Address: 4701 Emperor Blvd, Durham, NC, 27704

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    Comments (38):

    1. K T.
    This was a great place! It has a delicious breakfast buffet and the rooms are nice. Definitely would stay here again, if I need to go back to Raleigh.

    26/07/08 | Link | Rating: 4.0
    2. Aaron M.
    Good hotel overall.  

    This is in a nice, quiet location and the hotel does have all the nice amenities (comfortable sweet sleeper bed, full service restaurant with very good food, coffee bar with starbucks, etc).  

    I wouldn't call this hotel great, as it is a little dated (mid-80s) and looks a bit worn around the edges, so it could use a renovation, but overall pretty good.  I got upgraded to a suite, which was nice, and also, got a free pass to the Gold's Gym next door, as I'm a platinum member.

    The only drawbacks are 1 - age of hotel, and 2 - lack of restaurants nearby.  If I had another project in the area, however, I'd stay here again.

    11/05/07 | Link | Rating: 4.0
    3. Nancy T.
    Dorothy's right, I now know the true meaning of Southern Hospitality. I never heard one person complain about their job, always had a smile on their face and wasn't cheesy and fake about it either. Huge hotel, and I kept getting lost. Kind of a good thing cause I like to get lost and learn new things. Everyone here was so nice, would come back.

    19/10/08 | Link | Rating: 5.0
    4. Danny A.
    This is a very nice, solid hotel. Friendly staff, typical amenities. Good Internet connection (wifi and wired in the rooms). Comfortable bed. There is some wear here and there if you look for it, but overall it's a very nice place to stay. Good breakfast (omelet bar, hot buffet for $10), "Starbucks" in house (although the barista wasn't the best the weekend we were there,) and lots of comfortable seating in the lobby (including a great hotel bar with some nice beers on tap, including Red Oak, a regional favorite of mine!) Very comparable to a Marriott but has a bit more uniqueness and in a great location near the airport, Durham, Raleigh & Cary so it's pretty quick to get to anywhere you need to go.

    22/10/09 | Link | Rating: 4.0
    5. Dorothy S.
    You know that cliche about 'Southern Hospitality'? Well, my goodness, golly gee, this place epitomizes that saying. Seriously, I've never been at a hotel, granted, I haven't been to many, where the people were extremely nice. Not sickening, pseudo, just-working-here nice, I mean, really genuinely nice and abnormally eager to please. Even the most lackadaisical person is still descent to deal with.

    The customer service has been nothing but commendable. There's a shuttle service that takes you to the airport and to other places where you would need transport. The staff is diligent and detail oriented and super accommodating. This place makes me want to be a Southern Belle, seriously! Highly recommended if you come here for business.

    08/11/07 | Link | Rating: 5.0
    6. Melissa C.
    Beautiful rooms and friendly staff!  Room service came cold, but I was so tired I would've enjoyed anything!  Would definetly stay again!

    02/05/12 | Link | Rating: 4.0
    7. Brent A.
    I completely agree with Dorothy.  The staff was extremely nice and considerate.  I flew here for work and the hotel is right next to the airport and really close to RTP.  I stayed in a King on the Club Room level and it was really nice.  The club level provides you with continental breakfast, evening drinks (2) and hors d'oeuvres, free wireless, and free access to a very well-equipped Gold's gym right next door.

    If you're like a Starwood guy like I am, this is your place to stay.  I have to admit it's a little far away from downtown Raleigh, but the commute wasn't that bad when I went there for dinner one night.

    14/01/08 | Link | Rating: 5.0
    8. Dallas T.
    Great staff. Free airport shuttle. Rooms are in need of an update, though. Felt like I went back a decade or two. Seriously, why are the closets not built all the way up to the ceiling???

    13/09/10 | Link | Rating: 3.0
    9. Heather R.
    Big rooms, comfy beds, a little dated. Lobby and bar area is very nice. Service at hotel is wonderful and they have a courtesy shuttle to the airport that is super-fast.

    03/09/10 | Link | Rating: 3.0
    10. Chip C.
    From top to bottom my experience at the Sheraton Imperial was great. Sheratons beds are always the best. Good mix of food service in lobby from Starbucks Coffee Shop, lobby bar and full service dining. Staff very good and attentive. Other nice restaurants w/i 4-5 miles but none within walking distance.Club Room very nice. I'm generally a Marriott guy but when in Raleigh this is my new favorite spot to stay.

    09/03/13 | Link | Rating: 4.0
    11. Penguin S.
    That's right. One star. One lonely, puny star.

    Sure, great hotel, nice big luxurious lobby. Great location for access to the airport. Nicely appointed rooms. Huge bathroom with mouthwash, shampoo, coniditioner, body wash, soap, lotion and a vanity kit. Nice big bed and TV.

    So why the one star Pengiun? No workout room. No place to get in shape. 19 hours in this hotel and no exercize. Oh, there's a Gold Gym next door, but that's $7 for a day visit. I already pay for a membership at home. I'm not spending $7 for 45 minutes of recumbent cycling!

    So I give you, Sheraton Imperial, one star.

    And you call yourself Imperial. HA!

    18/03/11 | Link | Rating: 1.0
    12. Pamela S.
    I suppose this could have been a five-star review if the hotel were better situated (i.e. closer to food and shops) and if the gym had been free for hotel guests (it's $7 at the front desk for a day pass to the Gold's Gym next door). Discounting these two things, however, there was little left to be desired. I enjoyed the plush, comfy bed, spacious room, nice TV with good reception and channel choice, good water pressure in the shower, decent bath products, the pleasant bar area with a friendly bartender, the attractive bathrooms in the lobby, and lots of spacious conference rooms for the various wedding events I attended.

    23/06/10 | Link | Rating: 4.0
    13. R P.
    I've spent many many weeks in this place.
    The rooms are dated and a little beat on but very comfy. The beds are typical Sheraton and very nice. Big screen TVs in all the rooms. For the gym you get a pass to the golds gym next door. Its a bit of a hassle to get a pass every day AND you have to walk about 100 yards outside to get to it. Kinda sucks in the winter but its a complete gym you have access to.

    The staff are super couritious and the lobby is large with the bar/resturant right there when you walk in. The bar has a lot of local beers on tap and a total of 8 beers on tap total. With a beer sampler if you are so inclined. The restaurant is nice and upscale. Lots of interesting things on the menu but despite that, its still hotel food. It's close (drivable) to lots of resturants (Mez being one of my favs~).

    The bar can get busy in the evenings if they are having a convention in the hotel. Parking is in a open lot and I've never had to park more than a 2 minute walk one I leave the hotel.

    Its in RTP so chances are its very close to where/who you might be visiting and the airport is a few minutes away. Shuttles are always available.

    02/01/11 | Link | Rating: 4.0
    14. Todd L.
    Came for a conference. Pretty good for that...

    01/10/12 | Link | Rating: 3.0
    15. Elizabeth C.
    I've been at this hotel for 8 hours. Already I am not happy. As I came in at 1 am from my flight, the main lobby was chock full of kids and teenagers running around. The receptionist at the main desk informed us that there was a family reunion of some kind and that it was going until 3 am and it would be very noisy. Uh, ok? WTF. Up till after 3 am obviously, every floor of the hotel the hallway was full of these people talking loudly and drinking. Now its 8 am and I'm woken by loud voices, there's been a loud moaning sound going on for about a half hour and now a baby is crying and it sounds like it's happening in my room. Good God, do I really have to stay here another night????

    06/07/13 | Link | Rating: 1.0
    16. Pat C.
    Beds were good, room was very nice and was clean, desk and door staff were friendly and nice, exhibit hall was very nice but I could not rate higher because the service people at our event breakfast (doll show in June) were terrible. No coffee was on the tables and as we came in and sst down, they stood in the back holding coffee pots and we had to go ask them to pour them. Requests to get tea took a long time, they brought one woman just hot water, they seemed to have little command of English. Meals were served slowly and haphazardly with several tables left with one person not served until we went and told them. Food was ok but cold. There were fewer people than planned so it wasn't that they had not planned on our number. One other flaw - it was very noisy through the room doors (not just ours) - there was a gap on all four sides that I could actually look through so sound traveled through along with light

    23/06/13 | Link | Rating: 2.0
    17. Chary P.
    My experience was from Sept 2011.  Sorry, just posting now.  However, the bed, the pillows = restful nights at SPG Hotels.  They are the Westins, Ws, the Sheratons... Comfort away from home.  They maintain their standards.  I like that!!

    18/09/12 | Link | Rating: 4.0
    18. Chris C.
    I stay here at least 2x a year for work and it's....ok.  As others have noted, the decor and rooms are a little dated and there is nothing...and I mean nothing that you can walk to from here.  If you have a choice, you'll do much better staying somewhere else, but if you--like me--have conferences here every year, it's not so bad.  The bar stays open till about midnight and they have a decent draft selection so things could be worse. They also get big props for having free wi-fi in the rooms.

    16/09/12 | Link | Rating: 3.0
    19. Byoung Kyu S.
    It's definitely an older hotel and it shows in the room and decor.  Free shuttle service to/from RDU as well as area businesses is extremely convenient.  The staff were mostly friendly; especially the shuttle drivers.  

    Free wi-fi is definitely nice.  This could be a great hotel if they make some renovations to the rooms to make it more up-to-date.

    09/02/12 | Link | Rating: 3.0
    20. William C.
    Overall a good place with a very fine staff. The one disappointment was an event breakfast. The wait staff just stood around and had to be constantly asked to deliver coffee. One guest asked to get sweet tea and  had trouble communicating with the servers. First she got hot water. Then she pointed out she wanted ice tea. So someone brought some ice but she never got any tea. There were other issues with this event staff but this incident captures the quality of the workers. We did not a lead server was trying to control the situation but he was over whelmed with the situation. He seemed like he knew what to do but he was alone in that knowledge.

    27/06/13 | Link | Rating: 4.0
    21. Kevin N.
    One of the things that I've struggled a little to find during my assorted trips to the Triangle (well, aside from the hotel itself) is a hotel that exceeds expectations. While the Sheraton Imperial Hotel may not offer the kind of transcendent, remarkable, mind-blowing experience of a major tourism hub (in fairness, not its intent), this hotel does provide -- with workmanlike consistency -- a level-headed, fairly well appointed lodging experience.

    It's clean -- very clean -- and so close to the airport it's almost a wonder that my flight didn't land on the front lawn. When you've spent some of your past trips to the Triangle in a daze trying to find the spot you booked to rest your head, this provides a welcome change of pace from that standard. And bottom line? While certainly no one could stretch to call this some sort of local boutique offering, the convenience of the Sheraton in relation to the rest of the Triangle and the appointment of the room make this a place I'd definitely stay again. And nice touch with the exercise bike in room.

    05/05/10 | Link | Rating: 4.0
    22. Jeff F.
    This is an older, classic Sheraton.  If you stay at enough of them, you know what I mean. Here's the rundown:
    - Gold's Gym across the street
    - Internet is average at best - .75Mb/s down speedtest.net/result/103…
    - Free parking and free shuttle to airport
    - Definitely comfortable night's sleep
    - Didn't warrant 4 stars, but I would consider staying here again

    21/11/10 | Link | Rating: 3.0
    23. Joyce C.
    I stayed at this Sheraton for a business trip a few months ago.  As with all SPG establishments, I was very pleased with my stay.

    I checked in on a Tuesday evening in October and all the rooms were taken so they "had to" give me a room on the executive floor.  Oh shucks, free bottled water/sodas/coffees/snacks?  NAWT BAD.

    Rooms are standard, clean and nothing special.

    The location of this hotel kind of sucks.  There is nothing around, I mean it is RTP... but not even decent restaurants right down the street??  Where am I?!  However, the bar/restaurant downstairs was poppin' every night of my stay.  I guess that's not too bad.  Room service here is also quick.

    22/02/12 | Link | Rating: 4.0
    24. Rob P.
    The rooms are very dated. For an SPG property I think there's a few nicer properties out there you could choose.

    Ate dinner in the restaurant downstairs, soup was good. Service was 'ok'

    Pool is out of order, with no explanation or even offer of explanation. Felt that couldve been handled better when I asked about it.

    17/07/13 | Link | Rating: 2.0
    25. Nolan H.
    The hotel was very nice.  It has a huge lobby with restaurant and bar, along with what looked like a coffee shop.  I arrived with a loaded down truck as I was moving across country. I was concerned about parking my truck in the lot due to possible theft. The receptionist immediately suggested they valet the truck because it is patrolled by security. The bell hops were on it immediately and upon arrival and exit, multiple guys offered to help me with bags etc. My only complaint was that housekeeping knocked on the door at 8am! However, the housekeeper greatly apologized upon our exit, reporting she had us on the list of those staying another night. I'm not sure that anyone wants their room cleaned at 8am but then again, my stay was somewhat a vacation instead of a business stay. Great staff. Nice, clean hotel. Highly recommended.

    13/12/13 | Link | Rating: 5.0
    26. Firstname L.
    Maybe this is unfair of me since this review will get lumped in with the other hotel reviews, but this is for the breakfast only.  I did NOT stay at this hotel, but I was in a different hotel for 2 weeks in this area, and if you know RTP, you know that it's mainly open for business during weekday work hours.  The rest of the time, there is nothing going on.  So when a coworker and I wanted to grab breakfast on a weekend there was almost no place to go we stumbled across the breakfast buffet in the lobby of the Sheraton and figured we might as well give it a try.  
    It was around $12 and it was pretty good;l they bring out the drinks but everything else is self-serve.  They don't have a huge buffet but the quality of what they have is good.  There is a guy there making omelets and waffles, which were also good (I had ham and cheese and it was chock full of both).

    03/07/13 | Link | Rating: 4.0
    27. Israel H.
    Dated hotel. If you get the room at the end of the hotel, then the wifi becomes spotty.
    Service was very nice though.

    15/07/12 | Link | Rating: 3.0
    28. R L.
    I was at the top floor and I was not impressed. The room was clean but the club level really needs to be updated. I kid you not when I say that the Sleep Inn next door looked more modern. I was also asked what time I'd like to check out and then was told I had to leave at the normal check-out time; I'm thinking, "So...why did you even ask if you already knew it wasn't possible?" Bizarre.

    24/02/14 | Link | Rating: 3.0
    29. Renee L.
    I recently had a business trip and was in need of a hotel. The criteria was not a total dump, near the airport, near Durham & near Morrisville. My work booked through Hotwire for $73 p/night for the "Mystery 4 Star Hotel". I don't know about you but usually anytime something is "mystery" until you buy I normally am skeptical.

    Being in a new town I relied on my IPhone/Siri to get me to the right place... I know better. She left me in the middle of the road with a bunch of dark buildings around me. Not being the most patient person I decided to call the front desk for directions. I used the Yelp app to call and the man that answered kept telling me to "just come inside" - the problem was WHERE IS INSIDE?! The man would hang up after and I was getting quite frustrated until I decided to google the #. The # was 1 digit off, so while the first # called somewhere in the hotel I'm not sure where.

    The front desk ladies were very friendly- explaining where to park and the best area to park in relation to my room. They explained how to use the wifi and about the restaurant... All info I wanted to know but was too tired to remember to ask so I appreciated it. They also said they would look into fixing the #.

    The rooms are nice and the comforter was so fluffy and warm and after being in the cold rain it felt amazing. When I turned the TV on it kept saying "No Signal" so I called the front desk to ask what I was doing wrong. The bellman told them to advise me to unplug and replug the tv (you know like when Ctrl ALt Delete doesn't work for your computer...) and it should fix it. We got off the phone and I tried the unplug method a couple times... Unfortunately it never worked. It was too late to hassle with it further so I just watched a show on my laptop to help unwind.

    Overall it fit the purpose of the trip and was a cozy place to unwind. I signed up for the rewards program and would stay at one of their properties in the future.

    14/12/13 | Link | Rating: 4.0
    30. Marty C.
    The best part about this hotel to me is its awesome beds. Next is the always-friendly and cheerful front desk staff. I can expect to joke with them, and even tense situations (such as needing a new room key and not having a photo ID with you to prove who you are and their very good no-exceptions security to not make you a new one) are not so bad. Good management is always available to talk out conflict. This is my fourth time here, and there has not been an exception to the good service yet. Tonight I needed to get in a locked exterior door, and a simple maintenance worker helped me in and actually apologized for its being locked. I like that personal touch of genuine hospitality. Third most cool feature to me: they feature real Starbucks coffee drinks (in a limited selection set) in their gift shop and Starbucks coffee in the rooms. My wife was able to buy her fave hot chocolate drink and so when she is happy so am I! They make real Starbucks drinks. So if you like Starbucks, you will be pleased about that as well.

    16/01/15 | Link | Rating: 4.0
    31. Harold J.
    Rooms and lobby were nice, just weirdly spread out to get from point A to B.

    10/08/14 | Link | Rating: 4.0
    32. Amy Yvonne H.
    Stayed here for a leadership conference in late January.

    The bad:
    Low quality tp, towels (rough & thin), fixtures.
    No hot tub.
    You have to pay to use pool.
    Free wine tasting only m-wed.
    Confusing layout.
    Complimentary 'plug in' internet. (Because it's 1999?)
    Smaller tv then average
    No fridge
    No microwave
    No kitchen area
    Pricey (especially for what you get)

    The good:
    GREAT CUSTOMER SERVICE.
    Homey feel in rooms.
    Complimentary water (2), qtips,  cotton balls, & nail file, & mouth wash.
    Clean.
    Nice design in rooms, modern yet warm.
    Nice pillows.
    Huge desk in room.
    Bigger closets.
    Restaurant, bar, & café in hotel.
    Big windows.
    Free wine tasting m-wed.
    Breakfast is available but costly.

    Conclusion
    This hotel is good but seems to give a fancier appearance or facade then the quality that it really brings. And for the price, I've seen much better. Customer service has always been great though.

    22/01/14 | Link | Rating: 3.0
    33. Jim S.
    Wireless in the room does not work.  Good luck trying to get help with that.

    Food in the restaurant is awful and customer service is bad.

    I was placed in a room with no a/c. Only after I complained did someone notice that this room was supposed to be "on hold" for service issues.  

    I wish I could say this experience was atypical for a Sheraton,  but it is not.

    16/09/14 | Link | Rating: 2.0
    34. Kevin F.
    Awesome, place, the accoutrements and general tidiness of the whole place is above what similar hotels of this range and potential possess. I liked how they treat me and the meals.

    08/06/14 | Link | Rating: 5.0
    35. Shaun E.
    First off the beds are SOOOOO comfy after a long flight there. The rooms were a little dated although clean. The staff was friendly from the pick up at the airport to checking in and checking out of hotel. Not much around the area if you're looking to do anything outside of the hotel. Overall it was a nice quiet place to rest.

    12/01/15 | Link | Rating: 4.0
    36. Richard W.
    I'm very disappointing with this hotel.

    Using Hotels.com to try to make a reservation in Raleigh near the Convention Center this hotel somehow came up on my list.   I ended up reserving a room here and didn't realize until I got my receipt that this hotel was actually in Durham not Raleigh.

    When I tried to cancel the room (within 3 hours or reservation), I was informed that I would still be billed for 1 night stay (what I originally booked the room for).  

    I tried to go back through Hotels.com but they informed me that the manager was unwilling to work with me or give me a discounted rate, so now I'm out $120.

    I'll be sure to keep them off my list in the future.

    30/04/15 | Link | Rating: 1.0
    37. Frank L.
    This is the first hotel i choose whenever I travel to RTP.  Rooms are clean, restaurant is exceptional, and the shuttle service is very convenient.  Highly recommended for the weary business traveler.

    20/05/15 | Link | Rating: 4.0
    38. Jennifer F.
    Great hotel! The lobby is enormous and very spacious, with a bar, internet cafe, restaurant and plenty of soft seating all in an open concept. The beds and pillows are extremely comfortable.  The rooms are spacious and include large desks (I was on the preferred vendor floor so I'm not sure if this had anything to do with it.) Wifi is easy to connect to and the connectivity is not flakey.
    Loses a star because the heat/AC system is very very loud when it comes on & off throughout the course of the night ... and although they provide free water, there was no fridge in the room. Also, the parking is a bit of a walk from the main entrance & I didn't notice the valet the entire week that I stayed. I also wasn't a fan of the fact that I got a connecting room.
    However, If you're in town for business, you can benefit from the shuttle service that can take you to/from the office.
    Overall, a pleasant experience.

    08/02/15 | Link | Rating: 4.0