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Celebrate Travel in Omaha, NE

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Company Info:

Rating: 1.00

Address: 2909 S 108th St, Omaha, NE, 68144

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    Comments (1):

    1. Leah G.
    This is the worst customer service experience I have ever had... my fiancé and I booked our honeymoon through Roxann Haley and she failed to get us our updated flight information so we missed our departure flight. Also, the tour company she assured me would be reliable, lost our confirmation for an excursion and we are still waiting on a reimbursement almost 3 months later! I have contacted the owner, Donna Dutcher, repeatedly via email with no response and then when I am able to catch her via phone, she acknowledges receiving the emails but her excuse for not responding is always that she was out of town. Most recently, she claimed that she told her bookkeeper to cut us a check for the $118 we are owed but then said she needed our address. I emailed her our address over 2 weeks ago and still haven't seen a check or heard from her regarding the status of our refund. I gave them plenty of chances to remedy the situation prior to posting a negative review but now I want to make sure no one has to go through this terrible situation, especially not newlyweds! Please do not make the mistake of using Celebrate Travel, they do not deserve anyone's business as far as we are concerned.

    10/12/14 | Link | Rating: 1.0