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Embassy Suites Hotel Omaha in Omaha, NE

Embassy Suites Hotel Omaha in Omaha, NE

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Company Info:

Rating: 2.91

Address: 555 S 10th St, Omaha, NE, 68102

    Hotels in Omaha, NE
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    Comments (32):

    1. Adam E.
    Very nice lobby.  Friendly service.  Most of what you'd expect from a Hilton brand: shuttle to the Omaha airport, 2 free drinks at happy hour, great lobby (with waterfalls and a small stream).

    The downside: $10/day for wireless internet access in your room?! Where's the love?  When did it become cool to charge for WiFi?

    The happy hour bar is pretty stale: they have exactly 8 bottles of well liquor and maybe 2 beers on tap.  Not exactly a cool place to hang out: it's just a counter where the bar keep pours up your drinks.

    04/09/07 | Link | Rating: 3.0
    2. Busted A.
    If you're looking for a hotel within very close walking distance to the Old Market, and you don't care about the rooms, this is the hotel for you. This hotel is located right across the street from the late-night action.  The hotel lobby is decent, and the rooms are fair.  Upon arrival, we found that they booked us in a double-bed room when we asked for a king, so the only room they had left was a "smoking" king room.  We took it, but even after returning back from our trip, our luggage STILL reeks like our stale hotel room.  The mattress was worn out and seemed caved-in in the middle.  Don't valet park if you can avoid it., as the staff is slow.  The maid service is aggressive in the late morning, and ignored our yelling not to come in while we were still in bed.  On a positive note, there is a boutique style coffee shop inside the hotel that serves a variety of coffee drinks, and a buffet style breakfast is available until 9:30AM weekdays.

    23/05/11 | Link | Rating: 3.0
    3. karla K.
    The staff at this hotel are amazing. They're very friendly and helpful. I was traveling with my 8 month old granddaughter and her mother for a wedding. The staff made our journey so much easier! The shuttle drivers helped me navigate my way to a rehearsal dinner, wedding and reception with my bundle of joy.  The suite was perfect for a roaming toddler with its extra room. And the happy hour free drinks kept us all in good spirits. I'd recommend this hotel to anyone traveling with kids.

    24/01/12 | Link | Rating: 5.0
    4. John M.
    OK, I can't say I've stayed here.  I was going to until I found out where you park.  Now I don't mind valet service but I don't use it.  I live in my car and I've known valets and frankly I don't let them drive my stuff unless I have to.  Just saying.  So I go to check in and there's a whole empty lot next to the front door - roped off for the valet.  When I ask where I'll park my truck and they tell me down the block and across the street - I went back to the hilton.  I didn't want to lug my junk blocks from the parking garage or make two trips - to my room and back from the roundabout entrance and then back off to park my truck and then back up to the room.  Why give the good lot to the valets?  Make them fetch cars from the remote garage and give your guests a break (rant off).

    24/12/09 | Link | Rating: 2.0
    5. Kay P.
    Everything was great except for the Mon-Friday bar tender.  He just was not motivated to be helpful.  The bar was supposed to open at 4 pm and we showed up at about 4:10 & when he showed up he began setting up so we waited and waited and waited.  He never said hi and when we asked about having a beer he said I have to set up the liquor bottles and he proceeded to mess around setting up every bottle just perfect.  After a few more people showed he finally got us our drink at 4:45.  With everything else being so nice this was just a bummer!  Old Market is just across the street and was fantanstic.

    14/05/12 | Link | Rating: 4.0
    6. Jeffrey Z.
    rooms are big and have everything you need much like most hotels now days coffee maker, iron, dorm fridge, microwave.  I had no idea that the nearly $200/ night didn't include parking or internet.  Frankly I would just prefer to pay more for the room rather than get nickeled and dimed to death.  the door key card technology seems to be at the end of its useful life cycle as we have had issues getting into our room with ours.   The lobby is really nice but unless you are here with a youth group who hangs out in the hotel lobby?  The location is what really sets this place apart.

    20/02/11 | Link | Rating: 3.0
    7. Nick D.
    Go to the Embassy Suites - 12520 Westport Parkway La Vista, Nebraska

    The Omaha suites were fuly booked so we went to the nearest Embassy Suits available - La Vista.  Its about 10 mile away but new and the service/staff are great.  We missed breakfast after the alarm clock time was an hour slow, but the chef was still there and made up some omelets for us.  We had to check out so the front office staff also put together fruit cups and snacks to finish eating on the road.

    Excellent & fully recommended.

    13/08/09 | Link | Rating: 4.0
    8. JJ B.
    Needs some improvements.  Honestly they would have gotten 1 star, but front desk staff was better than expected.

    14/08/11 | Link | Rating: 2.0
    9. Jeff P.
    Location, location, location...being across the street from the Old Market and it's bars, shops, and restaurants makes this hotel a great hotel option.  Although full breakfast is included, it's not the best.  Parking is $8/day.  As most Embassy Suites have an indoor atrium area, this one had a fantastic river running all the way through it, with various coi ponds.  And of course...free drinks every night!

    06/09/11 | Link | Rating: 4.0
    10. Brad C.
    Nice building, nice location.  Staff is a little clueless.  

    We paid $289 plus tax during the Berkshire weekend.  As if that wasn't enough extortion, they charge for internet.  That's lame and cheap.

    Plus after checkout, someone (staffer) made a l/d call on our line.  Also lame.

    06/05/11 | Link | Rating: 3.0
    11. Andrew H.
    Awful.  Awful.  Awful.  Dirty room.  Crappy parking situation.  NO FREE WI-FI?!?!  I usually stay at the Courtyard Marriott, and will make sure to stay there again.  While they don't have huge rooms and free breakfast, they are clean, they have onsite parking, and they have wifi.   This is 2012, offer this feature.  Oh, I also have a dirty ironing board (looked like dried blood), and the in room coffee maker is terrible.  I expected much more.  Stay elsewhere.  Seriously.

    08/05/12 | Link | Rating: 1.0
    12. Peter K.
    Lobby is nice--fountains with streams that have real fish (some of the fish are huge!).

    The primary reason for staying here is location. It is right across the street from the Old Market area. It's probably the only one of the nicer hotels in the downtown area that is within an easy, safe walking distance. Maybe it's fine walking to/from the other hotels but since I don't know the city at all, I wouldn't want to be walking alone at night for more than 5-10 mins.

    My only major complaint about the hotel is that the furnishings are a bit dated. The tables/chairs, couches, cabinets and TVs could use a refresh. Also, it kinda sucks that you have to pay for parking and wifi. I could understand having to pay for parking in the downtown area of a major city. But downtown Omaha is basically a ghost town and land must be dirt cheap around here; I shouldn't have to pay for parking.

    12/05/09 | Link | Rating: 3.0
    13. Mike C.
    Never Again!  Booked a room online through their website, reserved with a credit card.  We were going to stay here because of the separate suite layout, we have a one year old and it would be convenient for putting her to bed.  We were bumped to another hotel because John Deere needed more rooms than what they had requested.  I guess we are not as important as FarmVille USA!

    29/08/12 | Link | Rating: 1.0
    14. Jeremy L.
    Stayed here for a convention.  A lil pricey as expected but very nice.  They had room in the convention for more tables but they were all full and the rest of the people were forced to sit in chairs at the back of the room.  Also it's a convention, so everyone will be looking forward.  Probably not a great idea to have round tables and chairs all around as people will either have a huge neck ache or will turn around completely.

    05/03/13 | Link | Rating: 3.0
    15. Mrs. S.
    I'm surprised at the negative reviews. This place wasn't so bad. Stayed here one weekend with my husband, he got a deal on our room. The bed was HUGE and super comfy. The couches weren't comfortable at all, but it's not like we spent a lot of time sitting around in our hotel room. The lobby is attractive and spacious, and the breakfast was pretty good. The bar also has complementary beverages during happy hour--and these didn't taste terrible like most free hotel drinks do.

    Location is in Old Market area, for plenty of walking around, and also by Gene Leahy mall which is a nice stroll if the man-made stream isn't too smelly.

    Yes, you do have to park in a lot but it's not down the street. It is across the street. I also think it's silly that you can't park on the hotel property. If people pay for valet parking then the valets should be the ones to cross the street, not the hotel customers. Oh well.

    06/01/12 | Link | Rating: 4.0
    16. Matt W.
    Comfy bed, great cooked to order omelet with plenty of veggie options, happy hour 530-730 just how the Embassy always rolls. Will stay again.

    22/05/13 | Link | Rating: 4.0
    17. Ben W.
    It could be a nice place if they invested back into the hotel. Wallpaper peeling off the walsl, the carpet looks as though it was installed in the early 90s. Great location right across the street for the old market but for price there are others that are better and within walking distance of the old market.

    21/12/13 | Link | Rating: 2.0
    18. Alan L.
    You just can't beat the location here- Directly across the street from the Old Market area with all of it's restaurants, shops, and bars. The room was pretty comfortable but didn't seem as nice as many other Embassy Suites I've stayed in. Also, having to pay to self-park on the next block is pretty lame.

    Overall I'd recommend this hotel if you're coming to Omaha as a tourist or are just visiting and plan on spending a lot of time in the Old Market area. For business travelers like myself, there are probably better choices.

    01/05/12 | Link | Rating: 3.0
    19. sarah g.
    Recently had my wedding reception there, and they did an amazing job. My family and I were incredibly impressed with the wedding coordinator there. She made everything so easy, even though I was planning the wedding from across the country.

    Also, I compared a lot of wedding venues and the Embassy Suites packages includes so much for a fair price. Also, you really only have to deal with the one vendor because they take care of the flowers and food and drinks and decorations, so that makes everything super easy too.

    25/11/13 | Link | Rating: 5.0
    20. Mike C.
    For the price you pay here you should be treated like royalty but, it definitely feels like a gilded cage. There's a koi river and the breakfast was good but that's the most I can say for this place. When we arrived after a 19hr journey a shower was in order I got in and noticed there were still gobs of hair littering the shower walls. Ok well that's kinda gross but I went ahead and cleaned it and went about my business.  I'm a bit of a night owl so I got back to the room late several times since I've been here. The weekend late night desk clerk seems to be a hateful rude old man. After I came in one night I decided to step out and smoke a cigarette I noticed they had some of the doors blocked off so I figured maybe I should let the guy know I'm going out for a smoke. To which he responds rather callously it's your body do whatever you want. During this period of time I also observed him and the night security guard literally following people around the lobby and atrium harassing people like prison guards or something. They had an Omaha police officer at the front door checking for room keys already, what the night clerk and security were doing was unnecessary and uncalled for. Also the Wifi doesn't work half the time and when it does it's slow as molasses. I'm sorry but the nightly free drink reception couldn't get me drunk enough to come back to this Gestapo run facility. I stay in Omaha frequently(Homewood Suites, Element, Hyatt) and have never had an experience like this.

    13/07/14 | Link | Rating: 1.0
    21. C. T.
    Old and very much in need of updating. Rooms were old with peeling wallpaper, a bathroom sink with so little water pressure, you had to brush  your teeth in the wet bar sink and the tub was stained.  The breakfast buffet is okay but when we were there, there was more food on the floor and counter than in the serving containers.  Very messy!  Housecleaning was inefficient as two rooms next to us had a pile of dirty towels and trays of old food sitting outside the door to the rooms for two days!  No excuse!

    The only good thing about this hotel is its proximity to Old Market.

    29/11/13 | Link | Rating: 2.0
    22. Angie M.
    I don't know how it's even possible to have a hotel that's a WORKING hotel (hence the 'suites,' which include a separate room with a table, etc.) that doesn't have free WiFi.  I mean, honestly, Embassy Suites.... loosen the purse strings.  Surely providing WiFi for your guests can't be too much of a financial burden if even the Holiday Inn Express in Auburn, IN makes it happen.

    Aside from that, perfectly acceptable accommodations and very close to the Old Market section of town.

    27/07/12 | Link | Rating: 3.0
    23. Molly B.
    The customer service at this hotel is atrocious and completely unacceptable. They are rude and unhelpful. By answering the phone by saying "How may I direct your call", instead of "How may I help you" already gives the impression that they do not want to assist you. After realizing I forgot a shopping bag in my room, I called a few hours after check-out and repeatedly was connected to the answering machine instead of a housekeeper. After 3 days and 2 unanswerered voicemail messages, I tried to ask to speak with a member of housekeeping, but before finishing my sentensce, the receptionist transferred my call to the same answering machine. After 3 days and at least a dozen phone calls, I gave up.

    We traveled in January when the temperature was 0 degrees outside. Yet, the room temperature was incredibly hot (even with the AC on) and the fan on heat/AC was very loud The rooms were dark with very poor lighting. The rooms were very outdated and without free wi-fi or parking, I was shocked as to how high the rooms cost with the poor accommodations. The only positive things I can say is that the breakfast was nice and they did provide a shuttle to our restaurant.  

    I travel to Omaha frequently and will never stay here again!! The people I traveled  with had similar opinions and experiences and agreed with me.

    18/03/14 | Link | Rating: 1.0
    24. Christopher K.
    Embassy Suites is the VitaminWater of hotel chains. The packaging is pretty. The bottle feels good in your hand. The first few sips are delicious. But then that awesome taste stops abruptly. And like a poor chewing gum that quickly loses its flavor, you are left with something that may as well be nothing - much like that of water. Except of course, water is refreshing, and the Embassy Suites is decidedly not.

    I used to see a girl who served as the night manager of the Embassy Suites in Piscataway, NJ. I think it was the summer of 1990. We were both teens; silly, stupid, in-love teens. And as these things go, there'd be those occasional trysts that would take place when she could sneak away from the front desk with me into an unoccupied room; the kind of thing that could have gotten her immediately fired, and me kicked out, if not arrested - the consequences, of course, making it all the more alluring. But truth be told, memories of our wild, illegal romps are trumped by my memories of the hotel itself.

    I don't know what year the Embassy Suites came onto the market, but my younger memories are made of long drives from Queens, NYC to Beverly Hills, FL to see my grandparents; painful, eternal drives down 95, where the only respite came in the form of South of Border signs (which we'd keep count of), tchotchkes at Stuckey's, and the giant smorgasbord offered at a Shoney's when we were hungry.

    But paradise - true paradise -- came in the form of a Days Inn.  Somewhere along some nondescript stretch of 95, between North and South Carolina, my dad would finally relent and pull over to get some shuteye, making us all sleep in those beds that you could make shake and rattle for a quarter.

    I loved those roadside Days Inns.

    So imagine me way back when, at 18, macking on the night manager of the Embassy Suites like I'm George Clooney himself. This is no Days Inn. This place has fake plant gardens and winding paths. Coy fish swim through streams and canals that snake through the hotel, popping their heads up at guests who will likely toss pennies at them. The atrium ceiling soars, floor after floor. There are balconies overlooking everything. And every room isn't just a room - it's a mini-apartment.

    Wow, this is some hotel!

    Now, fast forward to 2013. I'm 41 and I'm in the Omaha Embassy Suites, which may as well be the exact same Embassy Suites in Piscataway, New Jersey. And I mean, the SAME Embassy Suites from 1990. It's like time skips over this hotel chain. It's a bizarre portal to the past. Now, to their credit, the coy fish still thrive. The synthetic flowers are still in full bloom. But somehow the allure of this once great hotel concept has long faded away, even if the bulky, chewed-up, wooden furniture and bright light fixtures still endure. The 32" flat screen TV - I mean *TVs* (this is a suite after all) -- are friendly reminders that I have not fallen through a mirror back to 1990. Not that falling through a mirror back to 1990, getting free nookie in a nice hotel, at 18 years old would be so bad. But again, truth be told, if there is a mirror to fall through, I'd prefer to fall through one that puts me back in a Days Inn circa 1977 or so. Or at least allows me to bring one those twenty-five cent rumbling beds back to 1990 with me.

    11/12/13 | Link | Rating: 2.0
    25. Aaron R.
    Really very disappointed in this embassy suites.  Clean yes but did not give us cheapest rate available.  Then thet charged to park the extra taxes added to bill where ridiculous . Staff was friendly but NOT impressed for the price. It was very dated as well toilets leaked water wall paper pedaling off... ugh.

    01/09/14 | Link | Rating: 2.0
    26. Tanya R.
    I love the plants and pond that goes through the hotel lobby. It's very relaxing. The service was excellent. We stayed only one night I wish we could stay longer. The bed was comfy. I slept like a baby. The room was clean and when we needed some towels or an extra pillows we got.them right away.

    I wish the WiFi was a lot better. It isn't free with the room which I belive it should be when your paying as much as you do though. The cost of the room was pretty pricy.

    The food was very good. They had lots of choices.

    13/11/14 | Link | Rating: 4.0
    27. Marcella A.
    The hotel is outdated and dirty. Breakfast is mediocre at best.
    It is definitely not worth the price. If you'd like to stay near the Old Market, just find another hotel.
    There was dried blood that was never cleaned prior to us checking in in our bathroom by the door, and some on the carpet.
    The room is just old and dirty.
    The side door area, where we enter the hotel after self-parking our car, is dirty. There's a lot of cigarette butts on the floor, and it smells like cigarettes. I can't believe they let people use that door in that condition.
    The breakfast area is dirty and old. The "cook to order area" feels like a food line at a prison or something.
    You'd think for how much they charge per room they'd be able to update this hotel a little.

    Yes, they do have a nice atrium and lobby area. But I don't sleep there, so I could careless how nice/beautiful they are. I care about how clean and comfortable my room is.

    Overall, I wouldn't stay here again. Not worth it!!

    23/07/14 | Link | Rating: 1.0
    28. David H.
    Very nice design of this hotel with floor 2 actually being the main level. Floor 1 is where the buffet, happy hour and fitness center are and they're actually one floor below. Also the business center is located on floor 1. Location is close to the quaint downtown area of Omaha, but also within walking distance of the ConAgra world headquarters and campus. They have a nice pool and Precor fitness center. Interestingly, the TV monitor on the fitness equipment won't work unless you have headphones plugged in.

    28/11/14 | Link | Rating: 4.0
    29. Mitchell P.
    I stay the embassy suites hotels quite often and the rooms are always great, they have a cool to serve breakfast. Also a free cocktail hour from 5:30-7:30. Also they have a very nice business center. And the rates are great!
    Can't go wrong.

    16/09/14 | Link | Rating: 4.0
    30. Enzo F.
    A very nice hotel in a great location. Reasonable price, great service, friendly people, Embassy Suites always fits the bill.

    02/05/15 | Link | Rating: 5.0
    31. Curtis C.
    The Good:
    - pretty nice complimentary happy hour featuring draft beer, wine, sangria, and some liquor.
    - decent breakfast with made to order omelettes

    The Bad:
    - super dated interior throughout. Looks like the hotel hasn't been renovated since the early 90s. Bad carpet, wallpaper and general color scheme
    - my bathroom sink did not drain the first night but was fixed by maintenance
    - the A/C in my room was super loud
    - the rates. I paid $399 per night before taxes and fees. And had to pay for 3 nights even though I only stayed 2. I feel like they jacked up their prices for the Berkshire Hathaway event.

    The Good/Bad:
    -starting around 5 am, the entire hotel starts to smell like bacon. I even smelled it in my room on the 6th floor.

    I've stayed in a lot of nice hotels. This is not a $400 a night hotel. I don't expect to stay here next year.

    03/05/15 | Link | Rating: 2.0
    32. Walt C.
    Review based on 1 night stay on 5th floor:

    + Seems to be good downtown location
    + Standard Embassy cooked to order breakfast
    + Evening managers special

    - $12 self-park, $18 valet
    - Parking is in adjacent lot around the back across the street.
    - Back entrance from parking lot smells heavily of smoke

    A bit pricey for this embassy. For the price, expected everything to be updated. Room still had non-digital thermostat. Would probably stay here again if the rates were a tad lower.

    03/01/15 | Link | Rating: 3.0