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Hilton Omaha in Omaha, NE

Hilton Omaha in Omaha, NE

Specialties

Check out our new renovation! Hilton Omaha hotel is located in the heart of downtown Omaha near CenturyLink Omaha, Henry Doorly Zoo and Old Market's restaurants and nightlife. Completely redesigned and renovated in 2011, the Omaha hotel creates a new experience in midwest luxury - energetic, warm and welcoming. Hilton Omaha Spa & Health Club offers indulgent massage, nail and spa services and Liberty Tavern Restaurant, a casual American restaurant & bar, is the perfect place for cocktails before CenturyLink Omaha events.

History

Established in 2004.

Situated amid a vibrant and rejuvenated downtown area, the full-service Hilton Omaha hotel opened in 2004 as Nebraska's only Four Diamond hotel. Our Omaha  hotel is just blocks away from the historic Old Market and connected via skybridge to the CenturyLink Center Omaha.

Completed in 2012, Hilton Omaha hotel now boasts 600 renovated rooms (built as 450 guest rooms in 2004), new lobby, a new junior ballroom and additional parking, entrance features.

 

Company Info:

Rating: 3.52

Address: 1001 Cass St, Omaha, NE, 68102

    Hotels in Omaha, NE

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    Comments (62):

    1. Kristin R.
    I'm torn with this review. Here's my disclaimer: I booked through hotels.com and I accidentally booked a room at a "you get whatever's left" rate. So, considering I was at this hotel during the International Rainbow for Girls organization, or whatever they're called, they were short on rooms. So they stick me in a putrid smoking room. OK, I have never ever stayed in a smoking room at a hotel. Ever. How people can stay in a hotel room that smells like that is beyond me. So anyway, before I realized how awful it was, I agreed. Then I realized the extent of the stench and called hotels.com straight away to try to cancel the reservation and book somewhere else. Well, long story short, the Omaha Hilton would not let me cancel my non cancellable reservation, even though the smell really bothered me. In essence, they are assholes. But, I guess it is my fault that I booked the room that I booked. However, I believe they should have allowed me to cancel that reservation because the smell of smoke like that is seriously sickening. It's not like I wanted to cancel because the pillows weren't fluffy enough. So yeah, one star to the jerk staff who wouldn't let me cancel. Won't stay here again.

    09/08/10 | Link | Rating: 1.0
    2. candid m.
    this was a good hotel. i walked in, the staff was nice..even though omaha smells.

    the only problem is i stayed there for 5 days and i dont know if they ever did a bedding change..i stayed on the 5th floor and was under the impression that whoever was serivicing that floor was lazy, they didnt change the roll on my toilet paper even though when i checked in it was almost empty..(tmi?)

    the construction going on at 7am in the morn wasnt condusive to sleep but i guess you cant blame the hotel too much.

    the burgers were delicious, and the decor was funky and throwback so besides the cleaning service everything else was outstanding

    09/11/11 | Link | Rating: 3.0
    3. Ryan t.
    You might think I'm giving this place 5 stars because of its location, physically attached to the Qwest Center, very near to most everything that's good in downtown, and about 5 minutes from the airport.  Not only are all of those things true, but it's a very nice place to stay as well.  I am a big fan of location, but this place also has nice amenities and is probably one of the nicest places to stay in Omaha.  

    The price can even be reasonable, particularly if you've been wanting to discover everything Omaha has to offer in February (cold and Creighton Basketball, if you were wondering).

    03/12/07 | Link | Rating: 5.0
    4. Wanugee N.
    This realtively new Hilton is the only 4 diamond hotel in Nebraska, next to the revitalized downtown area anchored by the Qwest Center, which hosts major college sporting and other special events. The area is being transformed from decaying brick buildings to metal and glass, modern structures, and the Hilton is part of this.

    The hotel has its own multi-story parking structure (pay), however it doesn't have a direct entry into the lobby, so on those cold midwest evenings you have to walk around to the lobby under a covered walkway. The lobby is modern, with a clean design, and the rooms are to Hilton standards. There is a large 2nd floor ballroom for major events, accessed by elevators or a direct staircase from the lobby bar. There is also a nice restaurant offering a wide range of selections, mostly in casual dining.

    This hotel is close to everything, like the Marketplace area of old brick buildings now a major nightlife area of restaurants, shops, and bars, but out on its own enough to give you a clean modern feel of safety and comfort. Average room rate is about $175, depending on seasons, amenities and specials.

    25/11/07 | Link | Rating: 4.0
    5. Brian S.
    Fantastic hotel to stay at. The staff are very friendly and they will shuttle you almost anywhere you want to go without so much as a blink of an eye.The rooms are clean and they have the best of beds. I have stayed at this hotel twice now, and will definitely come back here again.

    24/08/11 | Link | Rating: 5.0
    6. Lisa V.
    This is the Four Seasons of Omaha, NE.  Seriously.

    It was my first trip out here and haven't rented a car in five years, so I was thinking that I would be driving for awhile until I got to the hotel.  Well, literally the hotel is around the corner from the airport. And I am not sure why the signage on the freeway cannot be called the airport as it is Eppley Field?  

    Overall the service of the hotel was fine, as it was for work travel and Omaha.  I do think that paying $10 for the gym was ridiculous though.  There were actual members and not just hotel guests though.  But it looked like a regular hotel gym. Step it up if you are make me pay.

    Also, if you are going to have a mini bar, don't make me ask for a key to it.  They must not get a lot of usage from that if you don't just offer up the key at arrival.  

    But why you get 4 stars..... the lobby bar had $5 Stoli cocktails. 'Nuff said.

    07/04/08 | Link | Rating: 4.0
    7. Gregor G.
    Don't get me wrong -- this is a nice hotel, but just "average-nice" in my opinion. It appears to be relatively new construction, so features some snazzy decor, but the rooms are far from sound-proof from its noisy corridors. I became less impressed the longer I stayed. Since I attended a wedding here, I also experienced the ballroom facilities, which were fine, but the servers and bartenders were so surly, me thinks they should have carried vats of dip for the chips on their shoulders rather than hors d'oeuvre platters. Lastly, the main elevators always reeked of maple syrup, which nobody seemed to be able to explain. In summary, I don't think Paris would deem this particular location "hot." It's just tepid.

    11/08/08 | Link | Rating: 3.0
    8. Jonathan F.
    Being from the Midwest, I am always a little curious how the attitudes or friendliness might be corroding to a level of those where I currently live on east coast.  But from time we pulled the rental car up to the curb to the moment when I was handed the key by the valet, I was reassured that the state of pleasantries is alive and well, especially at the Hilton in Omaha.  For example, our room was in the "new wing" of this hotel and it was quite a hike down the hallway. But our cheerfully Bellman reassured us that he (or another) would swiftly retrieve our luggage for departure (which they did). Moreover the room was very clean and free from the smells of off gassing carpets, which I was afraid of for such a new looking room.  For couple of nights we also used the "free shuttle" to and from the Old Markets area.  In each case the drivers were friendly and informative about the surrounding area.  And although we only had breakfast at this location, we found it to be the quality of a fine restaurant.  To which I would say, I have stayed here before and I will stay here again.

    14/06/12 | Link | Rating: 4.0
    9. Megan J.
    We stayed here while attending an event at the Qwest Center.  It was great!  The rooms were very nice and the bed was VERY comfortable!  All of the hotel workers were friendly and more than willing to answer any questions.  

    The hotel has a skywalk connected to the Qwest, and the Qwest workers scan your ticket right outside the skywalk.  This allows you to skip all of the congestion down on the lower level of the Qwest, and you get right in!  We will definitely stay there again!

    18/10/10 | Link | Rating: 5.0
    10. Kandace K.
    I was very surprised by this Hilton! The staff was incredibly nice, my room was a nice size and immaculate, room service was unexpectedly good and the price was good.

    This Hilton is definitely the one you want to be at if you need to go to the Qwest Center. There is a walkway connected to the conference center so you can get that extra 10 or 15 minutes of sleep in the morning. Such a key thing when travelling for work!!!

    Two added bonuses: 1. they have an airport shuttle which runs every 30 minutes (even the driver was nice) 2. If you join the Hilton rewards program, the bottled water in the mini bar is free!!!!

    Why only 4 stars??? Well, I had to go to Omaha. Enough said.

    04/10/09 | Link | Rating: 4.0
    11. Christina S.
    The Hilton Omaha downtown at the convention center was a very nice full service hotel. To be honest, I was pleasantly surprised when we checked in. My sister booked two rooms that adjoined to a fabulous 'hospitality suite'. The suite was huge. I had a sizable kitchen, a full dining room and full living room with an attached bathroom with all the amenities. The hotel was hip, modern, and well kept. My only complaint would have been the minor issue we ran into the morning of the wedding. My sister was supposed to have the rooms for two nights. On our way out of the hotel to the wedding, my husband discovered they planned on moving her room without telling her. This was an issue because all of her, as well as the bridal party's things, were still in the suite. While everyone else in the bridal party left for the wedding, a few of us had to stay back to ensure that they did not move her room.

    In the end, everything was dealt with very well and we enjoyed our time at the Hilton. I would definitely stay in the future!

    31/03/13 | Link | Rating: 4.0
    12. Alan H.
    I don't like straight up Hilton hotels. This one has friendly staff, the room I got was ok, small, two beds, no fridge or micro, pricey, carpet needs to be replaced though the hotel seems new, no stair access to the floors, had to wait twenty minuets for an elevator, some of the room lights are burned out, parking lot is small and they allow customers for the qwest event center, no washing machines, and you must pay for Internet which to me is crazy due to the room rates, when cheaper more sleazy hotels offer it for free.  It's not like they would go broke with free wifi.  Wished I could have stay the entire time in the Hilton Garden Inn 3 blocks away, they have free Internet and better rooms.

    07/08/11 | Link | Rating: 1.0
    13. Gerhart T.
    Nice hotel for a reasonable price with clean and well-furnished rooms. There is a parking garage next to the hotel, which is not free, but there are in and out privileges.

    20/05/12 | Link | Rating: 5.0
    14. Tony S.
    AVOID.

    Try someplace friendly like Marriott or another chain.  Never mind that it is -7 degress outside and your garage is empty - telling me you are holding spots for a group...when I am here to park to meet co-workers at the hotel is not cool.  Not the way to treat a now former Diamond VIP member of your hotel rewards program.  

    AVOID.  Unfriendly service.

    18/01/11 | Link | Rating: 2.0
    15. Tommy M.
    Reading the prior reviews, it seems that people either love or hate this place, have a great experience or a miserable one.  Fortunately I had a good experience.  First, I love the hotel's airport shuttle that runs as early as 4:30 AM.  I hate renting a car and avoid if at all possible, so Hilton made it possible for this trip.  The hotel is within walking distance to the downtown business district (about 10 minutes) but was really located so it's adjacent to the Qwest center.  My room was clean, large, and felt pretty new.  The lobby is wide and inviting, with seats you can sink into and want to nap.  For Diamond members, the lounge is well stocked although the dessert (canned, yes canned cookies) did not make me salivate.  Still, I would stay here on a future visit without hesitation.

    08/03/12 | Link | Rating: 4.0
    16. Michele D.
    Like whoa.  In Omaha?  

    I give this 5 stars because I had a great one night stand at this hotel.  Not *that* kind of one night stand, but perhaps I should have said a one night stay.  But, ugh, that sounds so boring that way.

    From the moment I stepped onto the shuttle until I was returned back to the airport, service was top notch.  My room was was in outstanding condition.  Its within walking distance of the Old Market.  Other services at the hotel were equally satisfying.

    Details:

    Room--ginormous, wonderfully decorated, updated furnishings (LG flat screen, y'all), super comfy bed, huge windows and great bathroom.

    Executive Lounge--serves up a basic continental breakfast in the morning with all the standard fixins (breads, eggs, cereals, yogurt, fresh fruit, juices and coffee).  Service was top notch there, too.

    Fitness Center--open til 10 at night and above average from hotel gyms.  I'd say its on par with Hilton at ORD (maybe not -that- on par, but pretty close), the Hilton at BOS, and the Hilton LAX.  

    Surroundings--its easily a 10 minute walk to Old Market.  The hotel will provide shuttle service for you there, if you'd like.  They also will pick you up if you call.  It was chilly the night I went, but the walk after dinner was much appreciated.

    Hotel Bar--didn't stop in, but because they serve Fat Tire on tap, they deserve a half star for that alone.  I didn't have any since I'd already had wine at a wonderful place that I'll be Yelping about next.

    Hotel Lobby--has a Starbucks for your drinking pleasure.

    You can not go wrong here.  Highly recommended.

    08/12/09 | Link | Rating: 5.0
    17. Chris M.
    Would have gotten 5 stars except for the fact that they are kind of pricey. However if you want fancy, high end, A1 service and features, this is the place. Fairly new hotel with very modern furnishings. Very friendly and helpful staff. Good location central to downtown entertainment, dining and sports. New College World Series home is right across the street.

    12/02/11 | Link | Rating: 4.0
    18. Matthew J.
    So I understand their remodel is costing 60 million dollars and I will say the rooms an the public areas look very nice.  They still charge guests for parking (very small parking garage) which you have to share with Quest Center attendees and the parking garage is open to the publice.  2 years ago i choose to not stay here again because I was kicked out of the parking garage for a sporting even going on at the Quest Center.  Decided to give another chance with the remodel.  

    I choose to pay the upgrade fee to the executive level rather than risk not getting upgrade automatically with my diamond status.   There were not a lot of guests over the weekend and from the sound on the executive floor they put every guest up there.  Friday night was very a nice evening an quiet.  My wife and I ordered room service.  $40 for chicken fingers, french fries, club sandwich, and 4 cookies.  The chicken and french fries were good but they didn't provide any condiments (so no ketchup).  The bacon on the club was literally raw.  I had ordered this exact same meal at a Hitlon Garden Inn for $24 and it was very nicely prepared.

    The second night was horrible.  We got back to the room at 10:30pm from dinner and a movie.  Went up to the "Executive" floor to be greated by a couple kids running down the hall and pounding on a door non stop.  Then, even though there hotel was almost empty, all the rooms around us had guests in them and at least one had a crying baby, which was easy to hear through the walls.  Of course the guests were coming and going up tell around midnight so doors were slamming.

    I have given this hotel another chance and found they still are not worth the money.  Not when you can go to the brand new Hampton Inn just 2 blocks away and have free parking, free internet, and much better service and quieter rooms.

    08/01/12 | Link | Rating: 2.0
    19. Samantha A.
    The hotel room was no nicer than a Marriott. They nickel and dimmed us for everything! $10 a day to use the gym, $15 per day parking, $12 a day wifi, $22 breakfast buffet..... Stayed for a conference for a week and they tried to charge everyone's credit cards even though the rooms were billed to the company... Overall, pretty miserable experience.

    16/10/13 | Link | Rating: 2.0
    20. Gregg M.
    The girlfriend was in Omaha on business, so I tagged along for a mid-week mini-vacay to my former heartland stomping grounds.  The Omaha Hilton is conveniently located across from the Century Link Center (formerly Qwest Center) and a short walk away from TD Ameritrade Park and the Old Market.  Perhaps best of all, it's a quick, straight shot from/to Eppley so you don't have to worry much about getting to the airport on time.  From the outside, the Hilton resembles a rectangular concrete and glass block.  However, the interior of the hotel is actually quite modern and luxurious that reminds more Vegas casino than chain hotel in the conservative Midwest.  The room was fairly standard with regards to furnishings, but had above average bedding and linens.  I slept well.  The bathroom was pretty standard as well.   The Omaha Hilton is a solid if a bit unremarkable hotel.  However, it's convenient with easy access to the airport and interstate, and certainly one of the better hotels in terms of location, amenities, comfort, and cleanliness to be found in downtown Omaha.

    30/08/12 | Link | Rating: 4.0
    21. Sarah G.
    10 minutes combined holding and talking with reservations before I figured out who i needed to talk to ... but that was a result of my winning a free stay here.  So that should be taken with a grain of salt as well.  Full disclosure: yes, I stayed free.  yes, I enjoyed free parking, Internet, breakfast and health club (except I didn't use the health club because it was a Saturday/Sunday after the Maha festival).  and yes, they booked me in the presidential suite (though it was later changed to the hospitality suite... apparently someone who was paying wanted to book the presidential).  

    Still, they made me feel better about being 'downgraded' to the second largest suite in the hotel by providing a complementary bottle of champagne and chocolate covered strawberries.  Mmm...

    Almost anywhere would have been a welcome retreat after spending a sweaty afternoon/evening downtown, but this was beyond ideal.  The beds were wonderfully comfortable, the air conditioning worked great (after I pre-cooled the room before leaving) and the water was hot.  There was definitely lots going on in the hotel, weddings, bridal showers, flight crews rushing to dinner.  So I wouldn't say this is a place for a quiet night - until you retreat up to your room, that is.  

    The hotel itself is within walking distance to the Old Market, riverfront, and Qwest center (obviously).  Staff was friendly and accommodating as well and apparently they even offer spa services.  The whole place is so huge that you could [almost] get lost.

    My only qualm was that Sunday afternoon, before checkout, with our 'do not disturb' signs on the doors, the cleaning crew still came into our room (that's one of my biggest pet peeves.)  But all else shined.  I'd recommend staying at the Hilton, though it's probably my third overall choice for downtown, I guess ultimately it would depend on the location of your event.

    27/07/10 | Link | Rating: 4.0
    22. Jeanne Z.
    Great hotel for a reasonable price. I really enjoyed my stay here. The rooms are clean and well-furnished, the beds are extremely comfortable, and the bar/lounge and restaurant are excellent. I went to the restaurant for dinner. The decor is very classy, and my server was courteous. I got the steak, which was one of the best steaks I've ever tasted. There is a parking garage next to the hotel, which is not free, but there are in and out privileges.
    The hotel is connected to the Qwest Center, which was very convenient because I had to go to a concert there that night.
    I took off a star because the internet is not free. But more importantly, I got the room closest to the fifth floor elevator, and it was so noisy! Even late into the night I could hear the loud voices of people. It was very annoying.

    16/09/11 | Link | Rating: 4.0
    23. Sarah S.
    Our two night stay here was ok, but not great. We ended up at the Hilton through a priceline deal.

    The upsides:
    -Very stylishly updated lobby and guest rooms.
    -Good location in Downtown Omaha
    - They have a shuttle that will take you anywhere within a 3-mile radius. Pretty nice if you plan on having a few drinks in Old Market and want a sweet ride home. (Remember to get cash for tipping your driver.)
    -Mini-fridge in our room with room to actually store stuff.
    -Nice concierge staff and shuttle drivers
    -They're dog friendly!! (We didn't have our pup, but saw some cute ones hanging out in the hotel bar.)

    The downsides:
    -$10/day for internet
    -$12/day for parking
    -Had to pay to use the gym
    -Lots of noise from the hallway. Doors slamming, people talking, etc. More soundproofing is needed.
    -We were put in a room with two full beds rather than a king bed. Maybe that's due to booking through priceline (I wasn't given the option of selecting a room type on the website), but I've never before checked into a hotel when it's clearly us as a couple staying there and been put in a room with two beds... So I guess be sure to ask if you care about that. We just stuck with the two full beds.
    -The room was smaller than what I've experienced at other Hilton hotels.
    - The large window in our room had not been cleaned in a while. It was a little yucky/boogery.
    -The people we interacted with at the front desk weren't particularly hospitable...while they weren't necessarily rude, when we approached the desk they'd continue their conversation and ignore us, and just generally weren't particularly friendly or welcoming. Not a huge deal, but kind of uncomfortable.

    Overall, we had a fine experience. I'd stay here again if we were in Omaha, but I wouldn't be jumping-up-and-down excited about it.

    17/04/13 | Link | Rating: 3.0
    24. Nyota W.
    It's a Hilton located next to a convention center that offers room service, paid wi-fi, restaurant on the premises and shuttle service to the airport. It's A-ok. Nothing really stands out with the exception of the nice staff on hand during breakfast at the restaurant. It's always great to start your day off with good service.

    31/03/12 | Link | Rating: 3.0
    25. Kip G.
    I had to stop and write a review of the restaurant at this Hilton.

    To start the meal we were about 1/2 half hour early. We sat in the modern decorated lobby and had a delisss chocolate banana martini.  

    I asked the hostess if we could be seated early and we were told No. ..   Very politely and then she talked with me about my son whom was with me.

    I just want to say that she and the other hostesses and our waitress were some of the best nicest wait staff I have ever encountered.  

    I ordered the bone in ribeye and my wife ordered the filet. The ribeye won hands down. It was in a dark red wine sauce that was wonderful and did not over power the flavor of the steak.

    Then the bill came and I was pleasantly surprised that the hostess who had quickly fallen in love with my 17 month son gave us a buy one get one free entree.

    The Hilton gets my award for the best customer service at a hotel restaurant that I have ever received in my life and the best steak that I ate while in Omaha.

    Even better than the ribeye at the Drover.

    09/12/11 | Link | Rating: 5.0
    26. C C.
    I work for an airline so I spend a LOT of time in hotels. This property was very nice. Clean, great beds and modern decor. The location is awesome. Directly across from the convention center, near the baseball stadium and the Old Market area (bars,restaurants and some small shops). The whole area is very walkable. They have airport shuttle service also.

    24/08/13 | Link | Rating: 4.0
    27. Jen L.
    Had a great stay here.  Hotel was full but service remained friendly and prompt.  I arrived to airport after midnight, and they promptly picked me up.  They also provided shuttle service to/from dinner restaurants. Loved that!
    Nice lobby, rooms were clean and updated.

    22/05/12 | Link | Rating: 5.0
    28. John L.
    Biggest issue with this hotel...  They could care less about you Hilton Diamond status.  5+ years of staying here totaling close to 35 stays - been on the diamond floor (with 119 rooms) a total of 4 times.  Sad statement on customer oriented nature of the front desk.  Valet/Bar/restaurant staff are all great, friendly, and remember you.

    24/02/14 | Link | Rating: 3.0
    29. Jeanne B.
    I booked online through their website.  Very easy to navigate and no problems booking.  Arrived at the hotel which is only 10 minutes from the airport.

    Check in was very fast and efficient and the staff was very friendly.

    The main lobby has a nice lounge area which is great for impromptu meetings.

    The room was ready even though I had arrived somewhat early.  The room was clean, nicely decorated and fairly modern.

    My stay was very pleasant with the exception of the dining which was quite disappointing.  The menu was somewhat limited and I ordered a pulled pork sandwich which tasted like spam and was abandoned after the first bite.

    If I have to go to Omaha again I would definitely stay here.

    19/01/13 | Link | Rating: 4.0
    30. Raphael P.
    We are at the Hilton again for our semi annual affiliated foods show. The staff at this place is awesome! They are some of the most friendly people my wife and I get to deal with and we stay at a lot of hotels!
    The hotel is always in great shape and our room is very clean and comfortable!

    01/03/13 | Link | Rating: 5.0
    31. Wellington C.
    located in downtown omaha, this hotel is connected to the century links center.  If you have a conference at the center than this hotel is very convenient.  The hotel has your standard ammenities, with a coffee shop located on the first floor.  Although they serve starbucks coffee, this is not a starbucks location and they do not accept starbucks cards.  In the evening the bar and lounge area is pretty packed, mainly with hotel guests but on occasion when there is an event at the center, a lot of concert guests can be seen in the lobby as well.  THe hotel is clean and beds are comfortable but there is no free breakfast for hilton honors members.

    15/04/13 | Link | Rating: 3.0
    32. Johnny A.
    Nice & clean rooms. Excellent spaces in the lobby area to grab a drink. Just make sure to request a room close to the elevator, otherwise, you might need a taxi to get from the elevator to the room if you happened to be on one of the far ends.

    17/04/13 | Link | Rating: 3.0
    33. Bill K.
    This is a surprisingly large, apparently new HIlton in the heart of downtown Omaha.  It's a short trot down to the Old Market, which I think is an amazing place to explore.    Yes, Omaha has a fun side to it, in the good, clean, slightly-Bohemian Midwestern style, and it is very close to this hotel.  It's a great neighborhood.  The Hilton is so close to the Qwest Center - where they put on concerts and sports shows - it's actually connected.

    Hiltons are generally pretty inside, with better-than-average fixtures, and all the amenities you'd expect from a three or four star hotel - but the perverse catch is they charge for lots of little things which would be free at the Hilton Garden Inn down the street.

    The parking is in a covered lot.  There's a charge for it, I think $10 or $12 a night.   Pretty cheap by Chicago standards, and I am pretty sure all downtown Omaha hotels charge for parking so no quibbles there.   And they put it on your room automatically if they know you drove in so no fumbling with a credit card on the way out.  

    Rooms are a little bigger than many hotels, with some pretty snappy contemporary decorating.  Nice little soaps, shampoo and lotion.  No robes, though.  

    Being a Hilton Honors member I got in the gym at no charge - normally this hotel charges the average Joe ten bucks for the privilege.  Since very few companies will reimburse a traveler for gym fees it's a big drawback.  But the gym at this place - mamma mia.  It is a GOOOOOD one for a hotel gym.   They actually have local people who are paid members.  

    Lots of good resistance gear, and some of it in triplicate so no waiting.  And, to my immense delight, a Swedish dry sauna.  Sure, if you're looking to kill some time,  they have all that hamster wheel stuff as well.  Personally I think guests should have free access to the gym and it's stupid and chintzy to nickel-and-dime your precious customers.  But what do I know?

    The lobby is spacious with a handy little Starbucks/cafe at one side.  They had some lighter food items, soda, that sort of thing.  

    Internet was wired in the room, again, an extra charge of $10 a day which was waived for me due to frequent guest status - thank goodness, because most companies wouldn't want to reimburse a worker bee like me for internet when they already pay for a company iPhone.   On the plus side it worked markedly better than any hotel internet I've seen.  
     
    The American Tavern restaurant was a bustling place around dinner, but I didn't want to eat in the hotel when I had my pick of the Old Market just a short walk down the street.   I did visit the Tavern for the breakfast buffet.   The buffet scored very high on my special low-carb, high protein criteria list - 60 calorie Activia Light yogurt, fresh cut pineapple and strawberries, ready-to-go, perfect scrambled eggs, or made to order omelets.   I had three yogurts, a large pile of eggs, bacon, and a large bowl of fruit.  

    On the not-so-delightful side, I suspect the bacon was the pre-cooked kind, as it lacked flavor, was oddly flat and limp and had an odd texture which I believe comes from the mechanical cooking process used for pre-cooked bacon.  I never thought these words would come from me but I didn't care for the bacon.  I didn't quite finish it.   One more quibble: I impulsively took a cinnamon roll, which turned out to be pretty stale.  Bleh.  That I left on my plate nearly intact.   And trust me, it's a rare cinnamon roll that I won't finish once I start on it.  

    They had a happy hour on the Executive Floor, as Hiltons often do.  Free appetizers - Swedish meatballs, and some picked over-looking cheeses - but surprise, surprise, unlike those many Hiltons where the Executive Floor happy hour is a freebie to the top tier travelers, a 3 oz glass of wine was $10.  And of course there was a lady whose job it is to pour the $10 glasses of wine, so you have to give her a couple bucks.   I wish I'd just had that second glass of wine at the restaurant.  

    My room on the seventh floor was quiet and comfortable.  Rooms are a little bigger than many hotels, with some pretty snappy contemporary decorating.  Nice little soaps, shampoo and lotion.  No robes, though.  Where were the robes?

    The clock radio was a mess, being set for the wrong time and having something wrong with the buttons so I couldn't change the alarm setting.  It was sealed to prevent tinkering with the time, but with enough superhard button mashing I eventually got it set to a wakeup time that was off by the same amount as the clock's time.  

    Staffers were to a person friendly and helpful.  The lovely staff, along with the very comfortable nature of the room, and the great gym, made for a very nice experience overall.   I'll probably never give a Hilton five stars until they stop the incessant nickel-and-diming, because it doesn't feel much like luxury when there's always a hand coming out grasping for extra charges.  But this one is as close as any HIlton can be.

    16/01/13 | Link | Rating: 4.0
    34. Tim R.
    We have stayed at this hotel a few times.  We like that it is a short drive from the airport, Old Market and downtown.  Our rooms have always been clean and the staff friendly.  The Executive Floor has good snacks and drinks with a great view of the stadium.

    30/08/14 | Link | Rating: 4.0
    35. Andrea T.
    Another good Hilton.  The Hilton chains of hotels never disappoint me!

    This Hilton has great decor, comfy beds, nice bathrooms, etc.  We did not eat at this hotel so I am not sure if it has good food.  The outdoor seating areas are nice.  The receptionist was very kind and helpful.  It has a garage for parking and since this hotel is downtown, everything is a short walk away.

    Great place!

    08/09/12 | Link | Rating: 4.0
    36. Katherine N.
    Sadly enough, I was unimpressed. High price for disappointing service.

    First night there I called the concierge to recommend a restaurant. She tells me the restaurant but insists it's booked. We went by the place and it was only 50% full. The next night I call and ask, "We went to M's Pub and would like to go somewhere similar to that tonight." Concierge: "Well, then you should go to M's Pub again. Although, they're probably all booked up." Note to all, the concierge isn't very knowledgeable.

    Went to check out the spa services. Stated they could get someone in probably in 2 hours. So, I requested a massage 1-2 hours prior to my scheduled request time on Saturday and got a call telling me that I couldn't probably get anything in a couple of hours and that no one had called back. Later, I got a call at around 1:30.  "I got someone to finally call me back. We have 3 of them on vacation and 2 are working today. They can come in at 3." Not irritated by the staff member, but the turnaround time on service is quite subpar.

    I go to use the bathroom (don't worry, this isn't TMI) and I grab for the toilet paper and it falls off into the trash. Apparently, there were only 2 of the 3 parts of the roller that were present. Shouldn't someone have fixed that?

    Liberty Tavern restaurant inside the Hilton. Don't go there but that's a separate review.

    Shuttle service is GREAT! Sadly enough, the front desk people don't share that information to you that they provide a 3 mile radius of that complimentary service. That'd be nice to know but now you know. And those shuttle guys were great! The valet parkers aren't so bright but a few guys that worked the inside desk were fantastic and friendly! That helped the HIlton out for me because honestly everything else was a sad disappointment. I probably won't go back there again. The location and price aren't worth it.

    07/07/13 | Link | Rating: 2.0
    37. Ed L.
    My staging area for the 2012 Omaha Marathon. It was also the spot that held the marathon expo and packet pick up this year. My friends and I stayed here and it was absolutely a delight to be here and we squeezed into one room with 2 double beds. Needless to say that, I would be sleeping on a bed and it would be interesting to say the least. The hotel itself was large, like all Hilton properties are. The interior of the hotl is as upscale and luxurious, as it is pleasing and warm to passersby and hotel guests alike.

    The check in process was quick and easy. The staff was very fiendly and cordial throughout the process. That was great. The room we got was on the top floor, and we accepted nothing but th best. The room itself was small, but spacious. It's quite comparable to the Sheraton brand. I enjoyed my stay here, even though it was tight sleeping quarters at times, but we made it work. The beds were comfortable and out was a pleasant night for all involved. We stayed at this Hilton property for 2 nights and it was good.

    It may be pricey here, but you do get your value here and then some. They had th usual amenities that are always awesome. Not too sure about the airport shuttle, sinc we all rented a car for the weekend and split all expenses equally. The price of comfort is great when it is shared and that's a great thing. They had complimentary breakfast in the morning, or you could opt to dine in their fancy restaurants. If yu at like me, McDonald's or Denny's works for me.

    The ambiance works and it was a fantastic wknd. Check out was a breeze, as well. No muss, no fuss with a smile and a thank you for staying at the Hilton. Definitely recommended, if your travels involve downtown Omaha and its vicinity. Btw, parking at the property isn't free. That's a bummer.

    Support local!

    B+

    25/09/12 | Link | Rating: 4.0
    38. Charley B.
    Location location location... and a pretty nice hotel too.

    The Hilton is at the Crossroads of Omaha.  It's directly next to TD Ameritrade Park and the CenturyLink Arena.  This is the place to stay if you're up for the College World Series or maybe the US Olympic Swim Trials or NCAA Regional Basketball Tournament.  Like music? The Slowdown, one of the best music venues in the midwest, is about five minutes away. You're also a quick cab ride from the Old Market and probably 10-15 minutes from Eppley Airport.

    The rooms are a hair small, but they're quite nice and the bed was super comfortable.  Downstairs in the bar our gentleman tender was a walking encyclopedia of good spots for brunch, dinner and just to hang out.   The bar featured standard beers (all though I did see a Boulevard seasonal) and liquor and were about a dollar more than the usual price, or standard hotel pricing.  There is also a small area where you can grab a bagel and a paper while you wait for the rest of your party. Nice touch.

    If there is a drawback, and it's a small one, the parking garage charges even if there isn't an event. I guess it's a small price to pay for such a convenient stay.

    26/11/12 | Link | Rating: 4.0
    39. Matt M.
    I have never stayed here - this review is for their holiday buffets.

    While the "regular" menu food at Liberty is very lacking they do a great job on the holiday buffets. They usually offer breakfast items as well as shrimp, prime rib, turkey etc.

    Everything is always good and the staff is very attentive.

    27/11/12 | Link | Rating: 3.0
    40. Rommel A.
    I have stayed here for business a few times. The customer service is excellent. From the front desk to the cleaning folks you feel as if you are staying at one of the suites. The rooms are well maintained and modern. Each room had plenty of space and the windows provide much lighting if needed. The conference rooms are well maintained as well. Elevator wait is at a minimum especially on busy mornings. There are 6 elevators total. The skybridge leads to Century Link Arena is convenient. I also have eaten breakfast at the Restaurant. All my visits have been excellent experiences. Shuttle service go above and beyond especially when I needed to attend church during the week. The people here strive to make your stay pleasant and comfortable.

    01/04/14 | Link | Rating: 5.0
    41. Justin A.
    The Hilton Omaha is a great hotel. In fact, this was one of my favorite hotels when driving across the country.

    If you are bringing your furry friend, this is a great place to stay. The staff loves dogs and goes out of their way to make them comfortable (dog beds, etc).

    Besides that, the room we booked was very large. It was a suite with a separate dining room, living room, and bedroom. It also had two bathrooms.

    Come here when in Omaha, you won't be disappointed.

    13/04/13 | Link | Rating: 4.0
    42. Ryan H.
    Hotel seems nice and is fairly well maintained, but few big issues. 1) They charge you for everything. $12 for wifi. $10 for the gym (I have never seen this before in my life). 2) The halls are endlessly long and inconvenient.

    15/01/15 | Link | Rating: 2.0
    43. Angel D.
    Close to airport, convention center, and old market. 12.00 to park is not worth it when you can park on the street for free.

    31/08/14 | Link | Rating: 4.0
    44. Christopher K.
    I like this hotel. I stay here when I travel for work since my company is based in Omaha. I'm just happy that I'm not stuck in a boring Marriott Courtyard in Columbia, Maryland for a change.

    This hotel is nestled really close to everything you could possibly need. You can walk pretty much everywhere that's worth walking to. I know walking places is a foreign concept for Nebraskans, but we folks from NY/NJ actually prefer to drink without having to drive, and this location makes that really easy.

    I also have a love affair with hotel bars, because they always attract characters, and I love meeting weird people whose bizarreness I can convert into good stories for regurgitation and exaggeration at a later time. This place is great for that.

    I've come out this way a couple of times, and one thing I've learned is that people out here love to party. I've also come to learn, strange as it may be, that most of the people who stay at the Omaha Hilton are visiting from other parts of Nebraska. Not sure why that is. All I know is I feel like an alien from another planet when I visit here.

    Despite that, this is the land of shiny happy people. Everyone is so goddamn friendly that you just want to start punching people in the face after awhile. The service at the Hilton is great. Everyone is really nice and accommodating. The hotel is well kept, modern, and clean. I don't know how it is on other floors, but the Executive Floor on 8 is a party all to its own. I really like staying here.

    My only complaint is that, no matter where I go, something in the universe conspires against me and requires that I must always get the room situated as far as possible from the elevator. The universe is in order yet again tonight. It takes me almost 10 minutes to power walk to and from the lobby. I should get a courtesy Segway just so I don't have to walk. Wow, that's so Nebraska of me to say.

    09/07/13 | Link | Rating: 4.0
    45. Don W.
    Best hotel in Omaha.   They converted me from another chains "platinum" status to their diamond.  I am so happy with this choice.

    19/11/14 | Link | Rating: 5.0
    46. Jason B.
    I have stayed at numerous Hilton hotels and this one was very good.  Clean rooms, great location to almost anything, awesome service my the hotel staff on all levels.  I really enjoy the lounge on floor 8 where I was and it was so nice to sit down and have a few drinks and some snacks after a long day of conferences.  It would also be a nice hotel for visiting with a family.  It has accommodations for almost any function.  The staff really go out of their way to make the stay enjoyable and that means a lot.

    25/10/14 | Link | Rating: 4.0
    47. John S.
    From the time we arrived to the time we checked out the service was excellent!

    We stayed here for the Eagles concert, when we arrived there was a guy at the parking garage to ensure we were a guest staying at the Hotel. very nice, and very helpful.

    Checking in  was fast and the from desk person was very nice and polite !

    After the concert, the hotel had setup a remote bar, there was no skimping on staff, everybody was nice and helpful, we had a fun time.

    The next morning we went to the zoo, and we meet the same guy at the garage helping people get out. His name was Erwin, We told him we were going to to the Zoo he said check the Cat house out, wow, we did, that was great that he took the time to tell us, it's the little things that make a difference ! Thanks Erwin!

    Overall with a large  event, the Hotel made us feel safe, tons of staff on hand to help, very refreshing to see helpful people, we had a great t

    07/09/14 | Link | Rating: 5.0
    48. Jeremy B.
    Great room. perfect location for concert goers!! Katy Perry yahoo!!

    04/12/14 | Link | Rating: 5.0
    49. Todd D.
    First, can I ask - what architectural, engineering and technical wizard thought this one up?
    What we have here is the Queen Mary ( the old one in Long Beach) on land. there is one fleet of elevators in the lobby and a 100 yard walk to your room.
    God forbid you have mobility issues because you might have to walk 150 yards to get to your room.
    Forget something in your car? well, like the mid-west itself, it might be some time to get to it.
    Nice place, great staff - but with all the flat in Omaha, was it a big deal to go 15 floors and not 8?

    13/03/14 | Link | Rating: 3.0
    50. Edward L.
    One of the nicer hotels in town.  This is definitely the place to be if you want to be between the airport and downtown.

    Parking is available in this giant parkade.  Omaha has a ton of land.

    The front foyer is nice and spacious, and the layout upstairs is huge.  Almost too huge.  I got stuck at the far end of the hotel so it always took a few minutes to get in or out of the place.

    Staff are very professional, as expected from a Hilton.

    The amenities here are awesome.  Of special mention are the hot tub, gym, pool, and sauna.  Nobody seems to use them so they were all completely empty (except for 1-2 people in the gym) when I swung by.  I felt like a boss.

    There is also a bar in the lobby, but it's pretty pricey.  For half the price, you can hit up DJ's Dugout or Mattress Factory, both of which are 1-2 blocks away.

    My single biggest complaint? The alarm clocks here suck.  I'm sure they work, but the buttons were worn down so I couldn't see what I was doing.  You have to push "1 2 3" to set these things so they're not the most intuitive.  I ended up just using my cell phone instead.  Oh, my shower was also clogged, but a quick phone call to the concierge fixed that.

    Other than the alarm clock issue, this is definitely the place to stay.  Recommended.

    16/01/13 | Link | Rating: 4.0
    51. Gerald Z.
    It was ok.  This is a huge convention hotel that has hundreds of rooms.  Here is the good and the bad:

    Good:
    +Decent location, can walk to old market if weather permits
    +Shuttle service, their shuttle drivers are awesome, they will take you pretty much anywhere in old market for free (you need to tip though to be nice)
    +Rooms are nicely sized
    +Nice saltwater pool, big hot tub, kids loved it

    Bad:
    -If you are a HHonors member don't expect any recognition here, they did not upgrade me or provide me with the standard amenities
    -cleanliness, there was a huge, two inch stream of mucus on the window in our room that housekeeping missed....YUK
    -service of executive level staff, the staff that work the lounge are less than happy to be there, they definitely don't make it pleasant to hang out up there.

    Overall its a good hotel, it makes you question many things when cleanliness is an issue but...I guess I can overlook that.  I will stay here again if the price is right otherwise I will opt for the new Hyatt Place which has an even better location at the center of Old Market.

    09/01/14 | Link | Rating: 3.0
    52. Sarah S.
    Decent hotel with helpful staff. Hotel was clean and fresh. The decor is a bit zany, but not too offensive. If you are staying on the Executive floor, be forewarned that the beer and wine are NOT free, as advertised on some websites. This is a good deal when you look at the price for hotels with less stars. Don't expect this to be a lavish experience, though.

    24/01/15 | Link | Rating: 2.0
    53. Johnny D.
    The lobby is open and really nice, The rooms, at least the one I was in, are small, especially for such a "swanky" and expensive hotel. Late night bar service is week. They basically make you feel like you're a burden on them. Ended up ordering delivery while waiting for my waitress. This hotel tries very hard to be exclusive, but the people working it are anything but. Concierge is fine (didn't get any appreciation for being a Hilton honors member for over a year though).  Don't expect free wireless in your room unless you have higher status on Hilton honors. Room, bar, and restaurant service are very expensive compared to the surrounding options. Its Omaha for Christ sake. Chose this place strictly to obtain Hilton points, but may consider other options my next trip through.

    02/04/15 | Link | Rating: 3.0
    54. Rachel E.
    Really enjoyed staying here. Parking was easy, location was ideal. Bathroom was large and I've decided I need one of the nightlight/overhead light combos for my own bathroom. Shuttle runs 24/7 on demand in a 3mi radius which was AWESOME. And the shuttle guys were very nice. We had one mix up (waited 30mins when I was quoted 10) and after I called, I got many apologies and a shuttle was there within 7 mins to get us.

    Two downsides: the pillows are super squishy and not firm at all. My head sinks right into the pillow. I don't find that comfortable. And I stopped by the front desk on our way out of the hotel for the day asking for an additional bath towel and ended up with no towels at all haha but a quick call to the front desk had that remedied within 20mins.

    Overall: Clean, friendly, nice stay. I would come back here again.

    13/09/14 | Link | Rating: 4.0
    55. Jessica M.
    I should start by saying that I have no problem walking, but my oh my - what a poor hotel floor plan when it comes to the elevators. There's only one main elevator bank, and you're likely going to have to schlep your stuff up and down the hallways upon check in and check out. Seriously, think about using the bellman if you are mobility impaired.

    That being said, the hotel appears to be on the newer side and while I thought the rooms were clean and the staff was friendly - it just didn't impress...or maybe I'm having a hard time being objective since I'm kind of a hotel snob as I travel a lot for work and Hiltons are never my first choice. Either way, I would probably choose to try another Omaha hotel before coming back to this one.

    24/11/14 | Link | Rating: 2.0
    56. Richard R.
    I drove 8 hours and just wanted to park my new car, get something to eat and go to sleep. The valet said oh yes plenary of spaces in the garage. Drove around garage 4 times NO SPACES! Checked in and ordered dinner (burger & fries just fair) and the room they gave me was the COLDEST room I've ever stayed in!! Set temp at 80 all night and it was still freezing!! But the topper...woke up this morning got up and pulled the sheets back to find BLOOD on the sheets!! Thanks Hilton for totally grossing me out and a horrible stay! I will never stay at your hotel or any Hilton EVER AGAIN!!

    26/04/15 | Link | Rating: 1.0
    57. Jamie B.
    They let us check in about 8 hours early so I'm a happy camper that's about all that warrants the two star review.  The place smelled a little moist- kind of like hamsters.  Bed was comfy, bathrooms need a more thorough cleaning, rooms are kind of small.

    They don't really seem to give two shits about customer service here.  The staff seemed like it was a chore to do their job.

    Called for towels, no towels ever came.

    Called for room service and was told I must have had an old menu because everything I was ordering was no longer available.  So you don't keep updated items in your rooms or clean the rooms?  Sweet!  Tik tok still waiting on my new menu to arrive......... Fail

    01/08/14 | Link | Rating: 2.0
    58. Carol E.
    People, be honest. Got early confirmation of check in then blown off by two calls after that. In person I waited  15  min for my early uh check in, approached the desk 15   min in, and was given a room. Irritating to hear the front desk say that "they have too many rooms clean..  On the plus side, wonderful lobby, good internet service. Small coffee shop in lobby was ok, but closed Sunday morning. The room was quiet.

    18/05/15 | Link | Rating: 3.0
    59. Al R.
    I am a Hilton Diamond member and see all different Hilton brands.

    10/20/14-10/25/14 week

    I recently had to change my reservation during my trip and this location was available. I normally have amazing stays at Hilton locations. However, this trip was not what I expected.

    The staff with the exception of one person was rude, disengaged, and behaved as if they could care less about me as a guest or the couple concerns I brought up.  

    There is not real shop on site with snacks or drinks except a coffee shop with way over priced products. So if you want anything for you room you should stop and get it before reach the hotel.

    Next the room was ok but the shower curtain had very bad mold on the bottom and shower smelled. I told the front desk on my way out the first day and let a note for housekeeping. When I returned it was not corrected and was late so I did not feel like messing with it that late at night and having to leave early. I told the front desk on day two and when I returned again nothing.

    I then told the desk when I checked out about the shower issue and how disappointed I was that issue was never corrected. Instead of apologizing and asking/offering how to make it right I was verbally blamed. I was being grilled about the issue as if I had done something wrong. "Well why didn't you tell someone!" (add some attitude)  was the guys response at the desk. I kept my composer and simply left without getting into an argument

    The housekeeping did not do a very good job cleaning the room, they did not vacuum at all, the towels were not fully stocked, bathroom mirror when steamed up had writing on it from a previous guest which clearly housekeeping had not cleaned recently.

    Room service was hit and miss one meal was great and the other was disgusting and not even made correctly.

    The facility is pretty and looks modern and up to date. It is not the worst property I have ever stayed at by far. I am sure some people have good experiences here.

    Everyone and every business has good and bad days. These few days are definitely bad days for this location. I hope they got better since I left.

    14/01/15 | Link | Rating: 2.0
    60. Tracie D.
    Was here for a convention and when first arriving and checking in, we were told that then didn't have our reservation. When showing the girl the print out of our reservation she told us sorry we over booked and have no rooms available on the executive level.  She then offered us a room on a lower level and told us "well you did pay less than everyone else on that floor anyways".  When getting into our room, the room was clean and the beds are comfy.  I also would like to stay the housekeeping staff was fantastic!

    The next day we went down to the restaurant for breakfast and after sitting for 20 min with the waitress never coming to take our order we flagged down a manager asking if someone could take our order, we needed to be to a meeting in 25 min.  He took our order, never even asking if we wanted something to drink.  After placing our order another 20 past, so we asked the waitress and she said it should be right out, so we asked her to box it up since we had to get to our meeting.  Finally another manager came over and apologized for the delay and said he was not going to charge us for our order.  Another 15 min went by and we still did not have our order.  We finally had to leave without our food and my boss stayed behind to wait on it,  she waited another 20 min and then when she received it the order was completely wrong.  I appreciate the manager comping the meal but this doesn't explain the wait or lack of service.  

    They really need to be better prepared for large groups!

    19/04/15 | Link | Rating: 2.0
    61. Crystal H.
    It seems like this hotel is just constantly busy with groups and conventions that the hotel lobby is just never quiet. This hotel feels greatly understaffed as I have never felt like I received the attention I should've deserved. (Do I sound like a princess?)

    Rooms were clean. Hotel is within walking distance to Old Market or if you're lazy like my friend and I, the complimentary shuttle will take you anywhere within a 3 mile radius. Calling the shuttle to pick us up was a pain as the shuttle driver passed us up three times and never even bothered looking in the general area where we had called and said we were. It was kind of annoying.

    Like another reviewer mentioned, the hotel's floor plan is terrible. Once I got off the elevator to go to my room, it took quite a while walking down the hallway to get to my room. It felt like it would never end!

    Busy hotel. Received no undivided attention. Hotel seems to be in the center of a lot.

    21/04/15 | Link | Rating: 3.0
    62. Brandon D.
    Stayed here when for a conference I went to for school.  Let me start off by saying, being from South Carolina, they had true southern hospitality here!  The entire 5 days we were here, the entire staff made sure we were well taken care of.  They have a free shuttle that take you anywhere within 3 miles of the hotel.  They are very helpful giving you suggestions for good places to eat at.  The rooms were very nice.  The beds, very comfortable, and plenty of space to store our stuff.  We stayed 3 to a room and never felt crowded.  The shower did spill a good amount of water into the bathroom though.  The pool was very nice, and a good size for an indoor one.  The hot tub, just as nice.  
    Overall, a good place to stay for the price.

    29/04/15 | Link | Rating: 4.0