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Company Info: Rating: 1.50
Address: 4578 S 60th St, Omaha, NE, 68117 Hotels in Omaha, NE
1. John C.
In a word, frustrating.
A friend and I were looking for a room late saturday night after being out. I've had good luck in the past with getting decent rooms elsewhere, but with the college world series in town we were forced to look further from downtown.
We checked in, the rate seemed ok, but the night clerk didn't bother to tell us that the room was a SMOKING room. Ugh. Ok, I'll accept that, we were tired and went to sleep, even though it smelled. We also noticed that we could hear the water running VERY LOUD from the room above.
The next morning, I woke up and headed to the bathroom. While doing my doing my business I felt water drip on my head. I looked up to see a large (18" across) bubble with a small hole in it dripping water out.
Disgusted I quickly jumped in the shower myself, and washed the presumably contaminated water off my head and left the room.
I went to the front desk after getting dressed to check out early, and alert them to the problem.
The owners / managers. (whatever...) didn't apologize, after I told them about the night clerk not telling me it was a smoking room. They responded with "Once you enter the room, you are accepting it's condition." I let them know that issue was more of a training piece for the night clerk, but the bigger issue was the health hazard, and what were they going to do about it.
They brought out an older gentleman (the father?) and he asked me if I needed to shower, I said no, that it was taken care of. Well there is nothing I can do for you. Um, how about a refund? I asked for a refund, they stated that I accepted the condition of the room when I entered it.
I'm sorry, I don't inspect every inch of the celling when I rent a hotel room!
After a bit more back and forth, I decided that I would take it up with my credit card company as a chargeback.
There are PLENTY of hotels in the area, DON'T go to this one.
21/06/09 | Link
| Rating: 1.0
2. Gisela A.
Positive: Room clean, lately remodeled, beds very comfortable.
Negative: Internet connection does not connect.
15/04/15 | Link
| Rating: 2.0