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Atlantis Casino Resort in Reno, NV

Atlantis Casino Resort in Reno, NV

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Company Info:

Rating: 3.48

Address: 3800 S Virginia St, Reno, NV, 89502
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Comments (352):

1. K S.
Ate here last night with my husband.  Our meal was comped which is the only reason I didn't complain more.  It was a very inconsistent evening.  My husband's king crab cocktail appetizer was disappointing- kind of soggy.  My escargots were very good, piping hot, and served with plenty of bread. The bread basket was also good especially some bread with melty cheese in the middle.  Our cesear salad was just strange.  Seemed like too much mustard, very sharp, not creamy, I didn't care for it.  My husband had his with anchovies and he said the anchovies helped.  The tableside presentation of the salad was boring and the waiter barely intereacted.  I got the fillet which was prepared as ordered and I enjoyed it with the bernaise.  My husband had the filet and lobster.  The lobster was also disappointing.  We shared the "chocolate fantasy" which is like a molten chocolate cake.  It was a bit cool on the edges but warmed up in the center.  It was yummy.  I feel one important sign of a good restaurant is their ability to make a good cup of decaf coffee for me at the end of my meal. My coffee was watery.  My husband didn't like his regular coffee either.  The coffee service was lovely however, they served us a tray with white and brown sugar cubes, the usual sugar substitute packets, cream, sweetened whipped cream, chocolate shavings, and rock sugar stirring sticks.  That was a nice touch but couldn't make up for the overall mediocre meal.  We had 2 glasses of champagne to start and a bottle of wine and our meal was about $280.  If you want a good steakhouse experience in Reno, I recommend Harrah's above all.

20/01/08 | Link | Rating: 3.0
2. Margie N.
I don't know what the hotel rooms are like, but the sushi restaurant on the bridge between the parking lot and the hotel is delish.  All you can eat sushi, around $15-16 for lunch, who knows how much for dinner.  The fish is really fresh.  You might need to wait a bit to get a seat around the sushi bar, but after you sit down the chefs are right in front of you waiting to make you whatever you want.  Only prob - the slightly creepy guys who check you out and talk amongst themselves about you.  Very unprofessional.

13/11/05 | Link | Rating: 3.0
3. Foodie B.
Considering there is not much to Reno, NV, I have to normalize my rating to Reno standards and give this resort somewhere between 3.5-3.75 stars.  Atlantis seems to be in the process of renovating all their hall way coverings - carpet and wall covering, and the new stuff looks clean but the room interior speaks loudly of the post 80's to early 90's.  Oh well.  The bartenders and staff are warmer and friendlier than in Vegas.  I like the variety of restaurants here under one roof - Toucan buffet, Cafe Alfresco, etc. You can even have made to order all you can eat sushi at the sushi bar in the cat walk area that is built over some street below.  There is also a variety of shops outside to do some browsing/shopping.  Their slots are not tight and the drinks at the video game bar are free.  I just wished they did not close their finess rooms  and pool so early because I am someone who always needs a workout after a hefty meal at night.   If you have to stay in Reno, NV, then Atlantis is a decent entertaining place to stay even if the casino and rooms look like something Vegas demolished years ago.  Get a room in at least the towers section, decent views and no desert environment.  They have free shuttles to/from the airport every 30 minutes - a nice convenience.

31/10/08 | Link | Rating: 4.0
4. Michael L.
We dined, as a comp, for a party of 5. It was also my son's birthday.
I have been in the Hotel/Restaurant business for over 40 years and
their Steakhouse, while one of the most expensive in the city is one
of the worst as to service. The food, I'm sure was and looked good, except it was cold- cold and also overdone steaks since it sat on a
cart while other plates were served at another two tables. We were told to sing Happy Birthday by another waiter since the other staff were busy. All wait staff were in Black tuxes, except the Maitre'd, who was wearing a light tan suit. His rendition of a Cafe Diablo was also
an experiment from the Middle Ages. The room is quite nice, decor well done. Drinks well done, except when seated at the bar, one was regaled about how much better things are in Las Vegas rather than Reno. This bartender should be returned to Las Vegas. The price of a glass of Kendall Jackson Chard was $8.00 and my Bombay Martini was $7.00. Steaks ran about  $29- $34. Perhaps this was an off night or they had been short staffed, but for a premier room, whose patronage is casino comps  and/or well healed conventioneers, it fell far short  of being first class in many respects.

12/11/07 | Link | Rating: 1.0
5. maiko h.
If you have a AAA membership, then chances are, on the off-season, you will get a ridiculous deal on a room at this off-the-main-drag casino.  Other than the cheap room rates, this is a run of the mill Reno casino, like all others.  If you have a car, then staying here wouldn't be that much of a pain.  If you don't, they do have free shuttles that will take you to and from downtown all day.

25/05/05 | Link | Rating: 3.0
6. Tammie C.
Best steakhouse in Northern Nevada!  Alaskan king crab stuffed mushrooms, table side ceaser salad, NEVER did I have to ask for a refill!  The entrees were AMAZING!  The seafood fettuccine was filled with crab, mussels, clams and lots of shrimp.  Every bite was filled with flavor.  The prime rib was HUGE and juicy, with a creamy horseradish that had a bite to it.  Service was excellent and the fish tank in the front had a cool 4' eel and many other tropical fish to gaze at. AAAA+++++++++

02/04/06 | Link | Rating: 5.0
7. Linn H.
i had made the reservations thru travelocity.  i called the hotel on the morning we left to  confirm, and the person on the phone confirmed the res and told me i had a room with a king bed.  yay!  after  checking in, (and nobody saying a thing about the beds in the room) the bellhop (do they really call them that any longer?) chatted us up to the room, got us in and asked us to look around to make sure things were okay.  well, there were two queens.  not what i wanted.  so HE called down and was told that there were no more kings, but he suggested we go down and complain.  we did.. and got a king bed.  granted, the a/c didn't work too well....  in fact, it seemed the whole hotel was a bit on the warmish side to us.  but we were happy with the stay, on the whole.
ate at the purple parrot the first night, and i thought the salad bar was terrible.  bf had an omelette and really liked it.  i wouldn't have the salad bar again, though.
there is an smallish outdoor pool and jacuzzi, along with a larger  indoor pool.  both were nice, not crowded at 11 AM on a weekday.
we will stay again, definitely.  not too expensive, slots and table games were okay.

21/05/09 | Link | Rating: 4.0
8. C J.
Atlantis is a gem away from the downtown center of Reno casinos. This was my first time inside because my girlfriend is a fan of their spa. I played craps for a few hours while waiting and was pleasantly surprised when the pit boss comp'd us our lunch at the Sushi Bar. No extravagant gambling just the minimum $5 wagers and being polite and tipping the dealers. It was my first time being comp'd anywhere and the sushi was pretty good. They also serve Gellato in the casino that was quite tasty.

17/07/06 | Link | Rating: 4.0
9. Justin Z.
Really nice hotel, the suite I reserved was supposed to have a wet bar and jaccuzzi, but on checking in I discovered the room I was given had no bar at all. Not that big of a deal, and i had a real good time the week I spent there. Recommended.

05/01/06 | Link | Rating: 4.0
10. Jim N.
Whenever we go to Reno, we stay at the Atlantis. My mother-in-law loves the V.I.P treatment and she feels comfortable there. Over the past few years I have noticed the wear and tear of the hotel and casino. The carpets are looking worn and things like the elevators don't work. They have just announced a big expansion to their property but it pales in comparison to the Peppermill's $300 million dollar expansion that has already begun. When the Peppermill is done, the Atlantis will be in trouble.

09/08/06 | Link | Rating: 4.0
11. Howard L.
Maybe not Gitmo, but the 1st room they gave us on the 4th floor had the fabulous view of the air conditioning duct work and all the fans too! They graciousley gave us another room on the 12th floor which actually had a decent view of Mount Rose to the South and Raley's supermarket below on Kitzkie blvd. Did I spell that right? I thought the casino was a little too large and full of mostly empty slots strew all around. The craps table was cool and the waitresses and dealers very pleasent and friendly. The downside is that the food and drinks (if not gambling) were too high and the buffet I believe left me with more than just a tad of some food poisoning. Its also pathetic to witness all the sorry lost old decrepit drunken smoking choking on oxygen and wheelchair bound individuals dredging around the casino floor at any fucking hour of the day or night. Jeesh! Do yourself a favor and DON'T go to Reno. Stay in California!

22/05/09 | Link | Rating: 2.0
12. Julia D.
I visited the Atlantis Casino Resort for the first time this past Saturday. I was greatly impressed with the decor and food. I hope to try the spa very soon! I went for a meeting but even as someone who lives intown I hope to check out a room for the weekend. I would recommend the Atlantis for out of towners and the convention center is directly next door!

23/03/09 | Link | Rating: 5.0
13. vanessa r.
I've been to several sushi places and the sushi bar in the Atlantis is by far the best. Great service, great food, and nice view. If you are visiting reno, this sushi bar is a must!

15/06/08 | Link | Rating: 5.0
14. John G.
We decided to try the new Atlantis Steakhouse for my birthday this year. I had no special expectations but I was impressed with the beautiful dining room as we were led to our table. The room is very striking with dramatic lighting effects and multi-colored leather booths circling the perimeter of the room. The atmosphere is upscale and I suggest dressing accordingly if you want to "fit in" and feel comfortable.
The menu features USDA Prime steaks so I ordered a New York Strip medium rare. The steak was surprisingly lean for Prime beef and arrived perfectly cooked. Their steaks are accompanied by a cup of tasty sauteed mushrooms, house made steak sauce and a small portion of Bernaise sauce. I dine out a lot for business and pleasure so I am very familiar with top quality beef. The steak was tasty but not the best I have eaten. However, the presentation with the mushrooms and two sauces was very good and enhanced my enjoyment of the meal.
My wife ordered the shrimp scampi that were prepared tableside. She was served five very large shrimp that were cooked to perfection. She described her meal as some of the best shrimp scampi she had ever been served.
Our meal was accompanied by a bread basket featuring four kinds of house-made breads that were delicious. Their wine list has a good selection of wines by the glass and our server provided a couple of very good recommendations.
Overall the service was very friendly and attentive and the dining experience was what I expect from a find dining restaurant. We both left very satisfied and I believe the Atlantis Steakhouse is on its way to establishing itself as one of the top restaurants in Reno/Sparks.

04/08/10 | Link | Rating: 5.0
15. Jeff M.
I've eaten at Atlantis Steakhouse I don't know how many times. Ambiance is just phenomenal, service is impeccable, the food presentation is amazing, and couldn't enjoy eating at a more luxurious steakhouse than this one. Well done, Atlantis! You'll continue seeing me on a regular basis! Thank you!!

30/09/10 | Link | Rating: 5.0
16. HyoungKyun K.
Good hotel for the price.
First time in Reno.. Sorry to say.. Reno won't be my favorite travel spot.
If you are a gambler, this will be good price with cheap hotel and food.
Other than that, I would skip Reno.

02/11/08 | Link | Rating: 3.0
17. Michael P.
Worst experience ever... We had tix to Howie Mandel, waited in Will Call for an hour & they oversold the show. Absolutely unacceptable... Over 200 people in line outside & we can't get in. Never again Atlantis...

15/01/11 | Link | Rating: 1.0
18. Lisa L.
I've been going to the Atlantis for about a dozen years now. Back in the day I would consider a 4 1/2 or 5 star rating, today maybe a 3 1/2- based on the overall experience.
I like that it's not right downtown and for a short vacation, it can be like staying on a landlocked cruise ship with all the restaurant and entertainment choices. The rooms are comfortable, clean and nice for casino decor- at least in the tower rooms. Being a 'Club Paradise' member that is what my special pricing or offers get me. I love the 'all you care to eat' sushi bar- a great deal and surprisingly good for being 100's of miles inland. I also like the renovated spa- a 1 hour massage treatment gets you access to all the amenities all day, including nice chill out rooms and special hot tub areas. The dealer in the casino are professional and pleasant, and many seem to remember me although I only visit 2 or 3 times a year. Also it doesn't tend to get as smokey as in the casino, due to their high ceilings and ventilation system.
There are some things that make me less fond of the Atlantis as I used to be. The comps program is not nearly  as generous as it was 3 or 4 years ago. Nor are the slots as loose as they used to be and, like every other casino these days, there are a ton of 'one cent' machines that actually cost about a dollar a pull to play. I also don't like the new restaurants that much and they're definitely more expensive but not that much more appealing than what they used to have. The main thing that bothers me is that, while I have visited consistently for over a decade and still spend a good portion of my visit in the casino, I don't regularly receive special offers like I used to- I'm not feeling the love.
I still go though... at least till I find some place I like better.

26/08/10 | Link | Rating: 4.0
19. audrey s.
usually go here everytime I'm in Reno. sometimes the wait is too long. their crab Louie is good though and so are their fish and chips.

11/08/10 | Link | Rating: 4.0
20. C. C.
My parents we're recently here in town, helping me pick out a house to buy, and while they wre here they stayed at the atlantis motor logde the one out back. They went on expedia.com and we're able to find a room at a very reasonalble price of 45 dollars plus the 10 dollar fee for the resort, so it came out to 55 bucks a night. Which is pretty darn cheap for a friday night here in town. In the past we've been to the peppermill to go have their friday night seafood buffet, but the last two times we've gone, the food wasn't very fresh, oysters looked dried up. Going to Atlantis buffet (30 bucks a head) however was completely different experience. I highly recommend the Buffet here, everything was super fresh, Oysters on the half shell, oysters rockafeller, the snow crab legs, the prime rib (Mmmm.... prime rib..*slobber slobber*), and the fruit... We're just some of the highlights of my evening.  I even come here for sushi when I can afford it, The prices are a little steep (14.99 for lunch & 17.99 for dinner) compared to other places in town, but the fish is fresh and I honestly think that since they have so many peope that stay there that their turnover for a fresh product is without question some of the best in town.  I highly recommend this place for seafood and sushi. My parents like staying here because they are one of the few places that will accomadate dogs.

02/09/09 | Link | Rating: 4.0
21. Deb N.
I had a comp room and it was standard.  You can get some great online prices for this place, you need a car, away from everything.  Purple and fushia are definately the theme color throughout the hotel and casino, very bright.  
The convention area is small, especially after experiencing the Hilton's convention space.

22/08/06 | Link | Rating: 3.0
22. Rita L.
it was aite...i mean we got a great rate for our say here...the rooms was decent but it smelled! the 3 times we stayed here wasn't a bad experiance but not very luxurious! need more parking! ahhhh!!! the casino was pretty good...but overall...eh...

20/09/08 | Link | Rating: 3.0
23. Lil L.
If you're ever visiting Reno, stop by the Atlantis Hotel and sign up for their player's club Club Paradise.  It's awesome if you're planning on gambling anyways.  It tracks your play, you earn points and Atlantis sends you great offers in the mail.  I've already received 3 separate offers from them, all with free room comps and no disclosures or hidden costs!  There rooms are pretty good sizes and clean.  The hotel itself has a great atmosphere.  And their slot machines pay out pretty well.

23/05/11 | Link | Rating: 5.0
24. C. K.
You have to be careful with this hotel.  Overall, I wouldn't recommend it based on my experience.  I stayed in this hotel with my parents when I was young and had a great experience.  On the next road trip through Reno, I looked at all the hotels online and decided, even though it was outside of downtown Reno, to spend the extra $15 and stay at the Atlantis instead of Harrah's or Circus Circus.  Unfortunately, I overlooked/misunderstood that what I had ordered was a room in the annexed part of the hotel, which is really just a run down, dirty motel.  In reality, it's very expensive to stay in the actual hotel.  Next time I'm in Reno, I'll go for Harrah's.  It's downtown with all the lights and you actually get to stay in the hotel instead of a dingy annex.

03/08/10 | Link | Rating: 2.0
25. Mags L.
I came here on my way to the airport at 1am. I lost every bet I made at roulette, watched people with glazed-over eyes playing the slots, and saw a guy go all in at a blackjack table three times, double his money each time and walk out with over a thousand.

Crazy times. Not good enough to justify my losing money.

17/01/07 | Link | Rating: 3.0
26. J.P. C.
This place is great for the price! i do a yearly reno golf trip  with about 18 people which we organize through the Atlantis. We've been staying here for over 10 years now and always have a good time. The resturaunt options are great, room service and rooms are nice, and from what the ladies say, the spa is awesome. Didn't give it a 5 because some of the decor is late 70's style and the bands that play in the casino the last few years were kinda horrible. Overall we have a great time.

25/07/11 | Link | Rating: 4.0
27. Sacto G.
My wife and I stated at the Atlantis Resort & Casino in Reno on July 24, 2010 for a weekend getaway.  See my review of the hotel at TripAdvisor.com .  We ate at the Atlantis Steakhouse for dinner...wow! It's the nicest steakhouse that we've seen and one of the nicest restaurants we've seen...ever!  It looks just like it's pictures online.  We both had salad, bread, prime rib (with mashed potatoes and asparagus) and and split a neapolean gelato dessert.  The food was phenomenal!  With tax and tip, dinner totaled around $85. The prime rib was the best we've had and the service was stellar.  Our waiter also gave us some crumb cake so we could eat for breakfast the next morning since we were staying at the hotel.  We loved this restaurant and plan on going back every time we're in Reno!

10/10/10 | Link | Rating: 5.0
28. Dave M.
So, here's the setting... Friday night, a few hundred dollars in chips at the poker tables, and not a single cocktail server for at least 40 minutes. Not just to us, but to the entire room, 3 full tables.

So we located next to a bar at a blackjack table... better service right? 20 minutes... the one time I break my "no gambling" rule, and nary a drink to be had!

Ultimately, we cashed out, took $20 profit, and proceeded to spend $250 at a bar up S. Virginia.

I've always liked this place (I used to work there...), so I was surprised to see this.

02/05/07 | Link | Rating: 3.0
29. David K.
decent place to stay for a great price
hotels.com + the 30% off 24 hour sale = 54.00 for 1 night in the luxary tower room.
thanks to yelpers I got the luxary tower instead of the motor lodge in the back (now that looked ghetto) seriously pay the extra 15 or so bucks to stay in the actual hotel.
the hotel room was spacious for 4 people to stay in, pretty clean. the sheets could probably a tad bit softer. Bathroom was HUGE!. TV was old and a bit small. but for the price no complaints really.
the casino was huge! compared to grand sierra where i stayed last time i was in Reno. no places to really party at in the atlantis, like an ultra lounge or cool bars.
to gamble i'd have to say its a winner, cause i really dont gamble much but playing black jack i won about 75 dollars total playing with practically 1 $5 dollar chip. i do have to say the guy at our black jack table (geez i wish i remember his name) white haired gentlemen was pretty much was a douche bag. Ive never met a dealer so rude at people who might not play black jack so well. seriously if i had the chance i would of side-kicked him upside the head. oh my friend also won about 700 on the slot machines. so try your luck at the $1 slot machines they pay out pretty well!!!
i think if the service at the hotel was a bit better i probably would tack on an extra half star or something. but when i tried to get extra towels i had called house keeping twice, waited almost 30+ mins. cause 3 people seriously finished showering. then i finally called the front desk and FINALLY someone came up to drop off extra towels. also someone jacked our do not disturb sign so housekeeping woke us up around 8 or 9 in the morning. GOD that really sucked. oh yeah and next door the constant drilling noises later in the afternoon. NOT COOL

but all and all, i probably will go back to this place, because it was cheap and i think everyone had fun.

10/03/09 | Link | Rating: 3.0
30. Richelle N.
I have very mixed feelings about the Atlantis. I've stayed here at least a half dozen times in the past 3 years because I love the spa part of the resort and the rooms are usually very nice and clean. Unfortunately the customer service is extremely lacking for such a nice place. Almost every time I check in, I am put in a smoking room and lied to at the front desk about it. Last time I stayed in the concierge tower and the woman at the front desk claimed it was a non-smoking room. Upon getting to the room, that just wasn't true. In fact the maid confirmed we were on a smoking floor. I called the front desk and they continued to claim we were in a non-smoking room and that the maid could spray something in the room to make it better. Frank in the concierge lounge fixed the problem and we were moved, but I had to spend an hour waiting around for the other room. The comps are much tighter than they used to be. I gambled close to $400 and was comped one cheap meal at the low end Purple Parrot coffee shop, but the spa was awesome.

28/11/10 | Link | Rating: 3.0
31. love p.
Im Giving this place a 3.5 STAR

i stayed here a few times...

About the Motor Lodge Rooms near the parking lot... It's part of the Hotel too, yes... VERY CHEAP. my cousin had to stay there one time coz we brought her dog.. and its not allowed in the Hotel. ALL of the Hotel and Casino Resort in Reno have CARD KEYS. And please, before you get the cheapest deal... dont blame them if you dont know how to listen and ask question.... or if you just care about the PRICE.

Rooms here are really good. Ive been from standard, deluxe and the biggest room with seperate living room, bar,  and bedroom with jacuzzi, huge closet and another TV...

Amenities.. They got swimming pool, small gym... A few nice places to eat...
Dont forget your SUSHI BUFFET!!!  THE OYSTER BAR is the place to go! YUMMY seafood!. They got tons of buffet! They got Italian, Steak House(love this place)...just fine dining!
Nice place to gamble too!

Kids?: They got archades on one of the floors... nice to hang out too

Customer Service:
they offer free concierge upstairs... Free breakfast... one of the staff is on the desk with a computer...They offer free wireless too... Im working on a photo and dont have printer(WHY WOULD I BRING A PRINTER?) anyways... they got free computer use and printer use... so i printed this picture and email on the comment of my client(it was barely a picture...it's like a colorless picture, you know one of those metal art?kinda like that..just lines)... so not much use of the ink....
then this lady just approach me and told me "You Cant print Those In Here"... She took the the two papers off my hand and said... THIS(the email) You can print... BUT THIS(small picture..quarter size of the paper) You CANT... I was soooo embarassed! there were lots of people... after that... I did went back in that concierge area for my daily coffee... But Dont stay anymore...Thanks for ruining my little vacation,right?

that's why im not giving them a 4...because of that lady...

03/01/10 | Link | Rating: 3.0
32. Pierce S.
Would have rated the Atlantis higher but the add-on "resort" fee is outrageous. This is added on to your total and is also taxed so it comes out around $12. This fee is not in the total from any internet booking site. It includes internet access and "discount"coupons. Since when do you have to pay for discount coupons?

Rooms have been refurbished with heavy, dark furniture and a ceiling rail that does not blend well with the tropical style of the hotel. Really takes away from the light feeling the hotel used to have. Comforter is too heavy. You could sleep outside with it.

Toucan Charlie's buffet is still very good.

15/03/10 | Link | Rating: 2.0
33. Rocco B.
I signed up for a 4 star hotel in Reno on hotwire for a whopping $42 a night (midweek).  I was so excited; I hadn't ever stayed at a 4-star hotel before.

Well, folks, this isn't a four star hotel for sure.  There was certainly nothing wrong with it, but it was nothing like staying at a Hilton or a Hyatt.

The casino was a casino; one of the nicer in Reno.  It's out of the downtown area, so in order to get DT you need to take a shuttle or drive.

They charged me a $3.77 "energy-fee".  WTF is that?  Include it in the price you quote me--don't tack it on later.  That pisses me off.

But $46 is still a good price for a 2.5 star hotel.

14/03/07 | Link | Rating: 3.0
34. Gerard Y.
I like the open air view of the elevators. I like looking at the city scape (nothing much to see though) as I'm going up to my room. And about the rooms. They are pretty nice. It's funny because they are always offering me a free night to stay at their hotel. I played Blackjack a couple of times here and got some decent hands. The dealers are what they are. Nothing more nothing less. Buffet food was decent.

10/01/08 | Link | Rating: 4.0
35. A C.
This is a so-so place to stay. Some of the rooms are renovated, and are actually pretty great. Some of the rooms are not. When I stayed there in 01/11, my room was equal to staying in a Ramada. They'd given up renovating the bathroom, and the room itself was pedestrian. Bed was nice, furniture okay, television mid-90s. And, if you're really unlucky, some of the rooms are like being in a trailer park; you can't sleep, you worry about your safety, you don't know what the parties next to you are capable of.  
You room is at the whim of the front desk. I like gambling at tables, not resorts.  When I stayed here in '98, I ended up in a room nicer than in '11.
I should mention too, this is not a great place to gamble. The table limits are high, and the dealers are not friendly. Go downtown.
The food is consistently mediocre and over-priced.
Like every hotel/casino in Reno, the Atlantis will charge you a resort fee.
I liked the Atlantis when it was a nightclub; you know a Casino/Hotel is bereft of ideas when they rename it after their nightclub.
I can't understand why this casino/hotel consistently shows up in Expedia/Hotwire/Priceline 4**** star ratings. If you want to be in a nice place, don't be fooled.  Pay the money to stay at the Peppermill. Or -- I hate to say it, but it beats the alternative -- stay downtown at Harrah's or the Eldorado or the Legacy. You will know, at least, exactly what you are getting.

04/12/11 | Link | Rating: 2.0
36. Noreen M.
I took my family here for dinner to celebrate my Dad's birthday.  It was fine until the waiter started to speak... He didn't seem like he wanted to be there and it showed - thus knocked off a star from the rating.  

My mom, brother, and I ordered filet mignon and our choice of seafood.  We all ordered our filets to be cooked medium-well.  My filet mignon was well-done, my brother's was well-done with a very slight tinge of pink, and my mom's was perfect.  A bit inconsistent.  My Dad kept on talking about Red Lobster throughout the night, so that was a good indication that the food there did not appeal to his pallet.  He ordered a pasta dish.  

On a positive note, my scampi was tasty and my mom's lobster was excellent!  In regards to the atmosphere, it was a bit too prom-like for me with the decorative "waves" on the ceiling.  If the service from the waiter was better, I'd consider going back and giving it another shot.

Helpful Tip: If you do decide to go here on a weekend for dinner, make a reservation, otherwise the hostess will turn you away and tell you the next seating will be at 9:30pm as she did with 3 groups that came in while we were waiting to be seated.

01/03/07 | Link | Rating: 2.0
37. ying m.
Nice room and swimming pool. Not so impressed with their service.

06/01/12 | Link | Rating: 3.0
38. F. U.
I live in Reno, and the Atlantis is very easily accessible for me to go to for a night out. The service used to be better than it is now, but you can still find those few bartenders that truly CARE about their tips and making the customer happy & satisfied! There are a few bartenders that work at the cabaret bar that hold great conversations and that make you want to stay there & gamble!

The music that they have there can be better, but could also be worse. Sometimes me & my mom go there to unwind, but the music makes us want to move locations! Then sometimes the cocktail waitresses are very rude & wait around for a tip, even if they don't deserve it. Once, my mom had just cashed out for $250, and as I was going to get change for the drink tips, the cocktail waitress saw that my mom had no money in the machine.....and GRABBED her drink back from my mom!!!!! She said, no money- no drink. I went after her & snatched the drink out of her hand and gave her a piece of my mind. I was going to give that lady a $10 tip, but instead I told her that she was rude and wasn't getting ANYTHING. After that, we had a different waitress for the rest of the night.

The odds of winning there aren't too good, but that is only my experience. I'm not much of a gambler, but it's not too bad a place to go.

The Purple Parrot Coffee shop is open all night and is an easy place for a drunk person to get some quick food.....but it's really gross. Very cheaply made food, but convenient if you're a guest.

One really good place inside of the Atlantis is the Buffet!!! It's very pricey [$25/person for dinner], but the food is very good! And there are lots of different choices for picky eaters =)

18/09/09 | Link | Rating: 3.0
39. Ciaoenrico C.
We went to the Atlantis this weekend, and it was brilliant. You should definitely spring for the jacuzzi suite, unless you know you will just be gambling the entire time. (Personally, I don't like gambling, so it didn't matter to me.)

Buses run from the hotel to the downtown, and the shuttle runs from the airport to the hotel - so you don't need to rent a car if you don't want to. This is nice, especially if you know you'll be drinking.

I had a great time here. The food is, frankly, nothing to write home about, but you are around so many options that if you don't like it you can always find something else.

It's a big, comfortable place to say, and you never have trouble exploring other places.

30/06/08 | Link | Rating: 5.0
40. Ester B.
The room was worn out.  Old, dirty carpet, old furniture.  Prices are ok.

06/09/10 | Link | Rating: 3.0
41. Rachel P.
This is a very nice hotel.  The Purple Parrot located on the first floor was the only restaurant in the whole area opened after 10:00 p.m. and the food was delicious.  We really enjoyed our stay.

14/03/11 | Link | Rating: 4.0
42. Casey S.
Really friendly and professional service from the time you enter the door, to the bar, to your table. Wonderful meal... We were with a birthday girl and the dessert was the best. Great close for the night. I would recommend to all.

30/09/10 | Link | Rating: 4.0
43. Renee R.
Cigarrette smoke and electronic noise fills the casino, just like any other casino.
Not quite as pretty or as cutting edge as Vegas---but trying.
With all of it's averageness I was very happy to have my business trip lodgings right down the road from Atlantis Resort and Casino.
Because up on the second floor behind the video poker machines is a place where such yummy pleasure is doled out in big soup bowls.
The Oyster Bar at Atlantis has this dish my midwestern mouth waters over. Pan Roast---it is amazing.
A bowl of cream, spices, and seafood!
Add some extra lovely fresh bread to soak up the seasoned cream. It is worth the trip to Reno.

02/10/08 | Link | Rating: 4.0
44. Kim N.
This hotel makes me feel like I've driven off of the face of the earth and landed smack dab in the middle of Nebraska. Am I really only 3 hours a way from the bay area???

The reason why I love this hotel is because:

1. I can play $25 paigow hands and get comped for EVERYTHING. (hotel, buffet dinner, sushi, spa treatment).

2. This is the only casino that will allow me to bring my dog, Kobe (as in beef not as in the basketball star). They have these motor lodges in the back that are walking distance to the casino. Granted, they aren't the prettiest things to stay in but I can be sure that my canine companion is safe and sound with me instead of at the kennel.

3. Coconut macaroons.....mmmm! You can get these either at the buffet or at the coffee stand in the casino. These things are so good, I think they're laced with crack.

31/10/07 | Link | Rating: 4.0
45. Raoul U.
This is a review for the Friday night seafood buffet, which earns five stars based on the good quality and selection of food, surprisingly attentive service, and fun atmosphere--but is only getting four stars because the wait to get in is too long.

Of course, a long line outside a casino buffet is a mixed blessing--it means two things, one bad and one good.

First, a long line is a pain in the ass. And when you're in a long line for a buffet at an isolated resort property ten dark and creepy miles south of downtown Reno, you've really got few alternatives. Play the sucker slots lining the path to bankruptcy? Flirt with drunk suburban un-milfs and anti-filfs drifting through the narco-haze like crazed carnies working the midway? No. It's better to just loaf in line and avoid eye contact, I think.

A long line at a casino buffet also signifies something more positive: the food is likely to be fresh. And perhaps even good. The truly scary buffets are NOT the ones with the big crowds--no, the nightmare buffets are the silent ones, the ones with no lines and no buzz and entrees that have been sitting patiently for a long, long time. Anyway.

After the wait came the feast. I tried about a dozen different seafood dishes, none of which fell below reasonable expectations and most all of which exceeded them. Exceptionally good were the basa fish, swordfish, seafood scampi, and scallops on the half-shell. The salmon and crab were fresh and delicious. The lobster cakes and kung pao shrimp were surprisingly well-prepared and savory. The only dishes I tried that weren't better than average were the fried shrimp and coconut fried shrimp, but really--fried is fried. We all know what we're getting if we put a couple breaded-'n'-fried shrimps on the plate.

The biggest surprise of the night wasn't on the steam-tables, however--it was the service. Yes, service--at a buffet. Our runner was very attentive to our needs--water and soft drinks for dinner were refilled at appropriate times, as were the coffees at dessert time. He brought us proper utensils for cracking open crab and extra napkins at just the right moment as well.  We received better service at this buffet than we have at many regular restaurants, and that was a real surprise. The guy actually earned himself a decent tip.

25/11/07 | Link | Rating: 4.0
46. Caroline H.
First time in Reno, and we found good reviews here to stay... there are better hotels to stay at in downtown.  This hotel is far from all the other hotels and the closest hotel is the Peppermill.  I would suggest to stay at the Silver Legacy, that is where we stayed the 2nd night.

14/11/10 | Link | Rating: 1.0
47. Keven W.
I really liked this Casino, except for the outdoor parking. I really like the games and they were reasonable $3 dollars. At least now I do not have to go to the Cal Neva to play $3 dollar black jack and gamble most of my money away.  Do not play the deal or no deal game there. I had to waste 7 dollars on it because I did not know what was going on and then play the game :(  Oh well right. The hotel is clean and easy to get around as well. I did spend a good two hours here.  The people were friendly and nice and directed me everywhere.

17/12/09 | Link | Rating: 4.0
48. Patrick A.
We had a luxury room - all was as advertised.  We had a free Wednesday evening (paid upgrade fee both nights) so pricing was good for us.  Room Service was excellent, service in 15 minutes, and food was very good.  We did use valet parking.

12/03/11 | Link | Rating: 5.0
49. J. C.
Don't be fooled with the name, this is the WORSE hotel I have ever stayed not because of its ammenities but due to its' ridiculous management. Our reservations were dropped because we arrived a couple of hours after the 3pm check in around 6pm. They told us since we did not call to confirm 24 hours before they thought they could give our room to somebody else. (I think the hotel was hosting a big basketball tournament so they were running low in rooms.)

We were two parties and reserved two rooms. They gave away one of our rooms. As their solution they told us that we (all six of us) should share the one room and we should take shifts in sleeping. CAN YOU IMAGINE! They did not even offer another room, they did not even apologize.

BUT WHAT TYPE OF ESTABLISHMENT WOULD CANCEL A RESERVATION! TELL ME ANOTHER HOTEL THAT WOULD ASK YOU TO CALL THEM TO RE-CONFIRM?? I have booked many hotel rooms in the past and they usually tell you the opposite. You only have 48 hours prior to your reservations to cancel your room, but if you don't call your reservations are firm and your credit card will be charged.

After a couple of hours deliberating, they gave in and gave us our second room at the Motor Lodge. A Motel owned by the Hotel and located behind the property. AT FIRST THEY WERE GOING TO CHARGE US. But we insisted that this was their mistake, we are definitely being inconvenienced and it was wrong for them to drop our room reservation. So they finally gave us a free night at the motor lodge.

BUT CAN YOU IMAGINE A HOTEL MANAGER TELLING YOU TO SLEEP IN SHIFTS? I was with my husband, my mother in-law, father in law, my sister in law and her husband. We were not young teenagers! We had a Senior Citizen couple with us!

Im sorry but I think race also comes into play. They kept us waiting for their answer while they helped other customers who I think they deemed more "important" to help.

We were humiliated and it was really a sad situation to be in especially during a time when hotels WANT YOUR BUSINESS.

PLEASE PLEASE DO NOT GO TO THIS PLACE OR IF YOU DO YOU ARE WARNED THAT IF ANYTHING GOES WRONG WITH YOUR RESERVATION AND ITS THEIR FAULT BE READY TO BE DISAPPOINTED, UNLESS OF COURSE YOU ARE ONE OF THOSE "IMPORTANT" PEOPLE.

11/12/09 | Link | Rating: 1.0
50. Nha H.
Can anyone say old school? Cuz that's what this casino reminds me of. Maybe I'm just biased because I'm so used to Las Vegas fancy lights and high tech casinos. I was not impressed with this casino when I first saw it. The sign was so colorful that it looks like a kid had design the sign. Casino itself is small and not a lot of machines to play at. The only cool part was definitely the oyster bar. It is a bridge over the freeway so you can sit there all day long getting some oyster shot and watching traffic go by. Advice, don't try the oyster shots combo. Not a pretty sight mixing tequila, vodka and bloody mary on an empty stomach. Do experience this place, but it's not the same at all like LV.

05/10/10 | Link | Rating: 2.0
51. Colin P.
First time visiting here and staying here. The room was quite nice. The bed was quite comfortable. The staff was friendly. The casino was a bit smokey, and thanks for the non-smoking area. The restaurants were also pretty good. The bell staff was very helpful in giving directions. I would definitely stay here again.

03/06/11 | Link | Rating: 4.0
52. April M.
The online advertisement was very deceiving! For $80 a night they showed a picture of the main hotel. When we got there, it was for the shack outside next to the main hotel... Such a rip off! The "motel" outside had no coffee maker, no fitted sheets on the bed...for $80 a night we could have stayed at a five star hotel in Vegas, i.e., the Tropicana or the MGM. All in all, it was embarassing. It looked like a low budget movie of the ghetto.

15/01/11 | Link | Rating: 1.0
53. Joan L.
I really liked this place. The rooms were great! I love the decor. It's very trendy. The furniture isn't cheap looking at all. I also enjoyed all the different artwork. My girls really loved the idea of having a plasma tv in the bathroom. I think they could have stayed in there all night long if there was a bed in there. I didn't get a chance to try out the sushi/oyster bar. I will have to try that out next time.

12/09/09 | Link | Rating: 5.0
54. Cup C.
This is my casino of choice. The casino staff are patient when you are playing a game for the first time. I play slots, blackjack, 3 card stud and craps (leaned how here). $3 table are becoming less frequent but they have them! I guess I feel lucky at this place which attracts to the Atlantis. The food here is good too. Please gamble at you're own risk!

18/05/11 | Link | Rating: 5.0
55. Jeremy O.
At the Atlantis for a No. NV Chamber Luncheon, yesterday.  The staff at the Atlantis was excellent and so was the chef's salad for lunch.  Thank you to all of you at the Atlantis for a great spot and tasty food.

The Event, with Bob Belknap and wife Norma Havens, was awesome!  Thank you for the great ideas and tips!

Superfantastic!

17/03/11 | Link | Rating: 5.0
56. justin p.
Stayed in the motel section as they were the cheapest in town at about $80 a pop.  Would not do that again.  They were old and worn and very small.  Kind of creepy too.  Would definitely spend a little more to stay at someplace nicer like the Grand Sierra next time.  I don't like to waste money on status or unnecessary luxuries, but the motel rooms aren't quite up to snuff.

The casino itself is too garish for me with all the black and neon.  The sky bridge thingy is smoke free, which is nice.  They also have a little arcade with air hockey.

17/11/07 | Link | Rating: 2.0
57. Patty M.
Ok, this is for the sports bar only, and only for today. I've never had a complaint about anything at the Atlantis, but today a friend and I stopped in for a quick drink and to gamble a little after attending a show at the convention center. We stood at the bar for about 5 minutes while the bartender ignored us. Maybe because we are women? Who knows? Anyway,  he finally asked us what we wanted. He says, what can I get you, then immediately looks up at the TV playing a BB game above him. I'm like..WTH? You ask what we want and then look away before I can even tell you what I want? So, we order two Blue Moons on tap. Only 3.00 a piece, so that was good. He sets the drinks in front of us and tells us the price. I give him a 10.00 and he lays the 4.00 in change on the bar without so much as a thank you. Whatever...no tip for him! Ahole!

26/03/11 | Link | Rating: 2.0
58. Oski B.
Fine casino, but bummed that I did not leave w more money than I came in with.

25/09/10 | Link | Rating: 3.0
59. Kimberly M.
Um Food Poisoning.

Oysters at the buffet.

BAD.

19/10/07 | Link | Rating: 1.0
60. Joe F.
The sports bar is a great place to just hang out.

09/04/11 | Link | Rating: 4.0
61. Gregor G.
As Reno hotels go, the Atlantis offers quite nice accommodations. They seem to be renovating from the top down, so be sure to aim for a higher floor ... or have your ballsy BFF along to say, "Umm, NO," at the very sight of icky carpet. I felt fortunate for the sudden upgrade simply because Bobby always 'gits' what he wants. This place is a little removed from the downtown action, but a few cabs rides are a lot better than getting the scabies at some fleabag. I'd definitely stay here again.

05/10/09 | Link | Rating: 3.0
62. Meg W.
I had fun here. We came to reno not to gamble, more to play in the snow, but decided to take advantage of one of atlantis' deals. The room was decent, standard. Parking was a bit challenging. I got lost a few times, but usually do in casinos. The views were pleasant, not spectacular, but just nice. The pool area was crowded, so much so by the time we got there, we had to wait in line until some people left in order to enter. There's an indoor pool and a outdoor hot tub (although I think they've remodeled since and have more...)
The food within the casino was good, the exact restaurants escape me right now. one of the main chefs at our first stop offered up where we should go for our next meal. Really nice guy.

Bless her, my MIL was on this trip, so Jack and I got to roam the nightlife- a great seafood dinner without sippy cups, drinks all around over and over. We visited many of the bar stations within the casino, and oddly (maybe) the drink prices varied greatly at each one. At one of these stations, we met some locals after a shift who invited us to a nearby bar for some serious throw-backs. Nice bunch of folk, until... an indecent proposal occured. Bah!
We keep getting Atlantis' fliers in the mail and will absolutely take them up on it again.

01/02/09 | Link | Rating: 4.0
63. James S.
Ate at Bistro Napa, excellent food, service was impeccable.  Price was high, but in line with others of this caliber

10/07/11 | Link | Rating: 5.0
64. Anthony L.
I just stayed at the Atlantis for the past two days and the tower rooms all had a recent remodel and overhaul. We stayed on the 13th floor and the hallway carpets are all brand new, brand new wall paper, brand new room fixtures, bedding, and room decor. Although the Atlantis casino is way south of the action in Reno, the quality  and cleanliness of the rooms made up for it.

16/03/11 | Link | Rating: 4.0
65. Andrew L.
Well, Harrah's used to be my stomping ground for steakhouses, but as they have fallen off their game, Atlantis is where I now go.

John is an amazing server, very knowledgeable, friendly, and funny. The food was fantastic and of the highest quality. Never went without water or wine in my glass. The Steak Diane was amazing (my favorite), the wine (we had the DuckHorn Cab) out of this world. You really need to check it out.

30/06/10 | Link | Rating: 5.0
66. Shannon J.
This is just a review on the Spa. It was awesome! I went there last year as a Christmas gift from my then boyfriend, now fiance.
I had a wonderful time!
The attendants were friendly when we came for our scheduled massages. Even the waiting room was exceptional. Very mellow lighting and ambiance music. There was a small snack bar  with nuts and fruit and tea,coffee and water so you could help yourself. The massage I received was very relaxing. I liked the whole set up, and all the different rooms you could wander into after your treatment.I almost fell asleep in the salt brine room.  Even the locker room was awesome! I had a wonderful hot, hot shower after.
The best thing is after your treatment you can stay as long as you want and swim, use the spa rooms, the sauna,  or use the gym. Just remember to bring a swim suit!
It was pricey. We both had a treatment, mine was a massage and his a face massage, and even with the locals discount they offer with a Nevada's license or they did in 2009, it was almost 300 after tax and tip. I will be going back next time my future mother in law comes in town for a girls day.

28/02/11 | Link | Rating: 5.0
67. Nashimen G.
Great as always.   I like the new decor.  Nicely lite, not so dark like it used to be.  For my meal I had the Veal and it was very nice!  *Got to try the White Truffle Mac and Cheese, so good!!!!  Very tasty dinner and service was great as usual.  I really enjoying this Steakhouse, an I am glad to see that it's still around!  Seems like Reno's food scene is changing a lot.

31/05/11 | Link | Rating: 4.0
68. L.A. W.
Sure, it's pretty.
Much prettier than when it was the Marriott 15 years ago.
Sure, it's gotten bigger, and more cool stuff has been added.
But the casino is tighter than a frog's ass underwater.

The open air elevators are very cool, especially at night.
The rooms are adequate, and sometimes you can get a good deal.
The Purple Parrot restaurant hasn't changed in 12 years. At all.
The steakhouse is very pretty and romantic.
But if you come to Reno to gamble, avoid Atlantis. Unless you want comps.

31/01/08 | Link | Rating: 2.0
69. Rosie C.
I wanted to lick the ice sculpture outside, but my friends turned me around and said, "Go play roulette instead!"  It's a good thing I listened - saved my tongue and added some money to my pocket.

Atlantis is rather small compared to Vegas standards, but is probably one of the nicest casino in town.

18/02/08 | Link | Rating: 4.0
70. Puilui C.
My stay at Atlantis was a NIGHTMARE! My mother and I checked in, went to dinner and when we returned, all of our belongings had been STOLEN and our room was completely empty. We were shocked. When we looked for answers nobody would claim responsibility. This was a case of Grand Larceny. It was an inside job, and because we aren't US citizens, and my mother doesn't speak English, we were easy targets and taken advantage of.
Among the items stolen were two suitcases, a computer case containing a folder of sensitive personal legal documents and an Apple laptop computer, and large hanging cosmetics bag all vanished from our room while we were at dinner. My purpose for coming to Reno was to meet with my immigration lawyer in the morning, which I had to cancel due to not having the documents I needed after they were stolen the night before. One of those documents was irreplaceable and I have been put under severe distress due to the loss of it. After a night of hell, we were STILL charged for our room and expenses even though we had everything stolen! The only reason we stayed overnight was out of hope our belongings would be found. Unbelievable.
This all happened about a year ago, when my mother came to visit me in Northern California from Southeast Asia and we went to Reno where I was scheduled to visit my lawyer at 8am the next morning regarding my US citizenship. Since my lawyer was in Reno, my mother and I decided to stay the night at Atlantis and have a fun evening together. Or so we thought.
After checking in, we went to our room, dropped off our belongings and went to dinner. Simple enough. We were gone for a couple of hours and upon returning, to our horror, everything was gone from our room as though we had never even been there. My hanging cosmetic kit and cosmetics that were on the sink were gone from the bathroom and not a trace was left, besides the fact that we obviously still had our keys and they still worked in the door.
We immediately went to the front desk and the woman there told me coldly that my bags had been "moved to another room" and that someone else had been assigned that room now. WHAT?! Without anyone telling us?? Someone PACKED my personal belongings and MOVED them?? Insane! Security came to investigate. They told me that the room had NOT been moved. We then went back up to our assigned room just as a hotel guest was walking out WITH A KEY!  The guest told us that it was HIS room and he showed us his key. I wanted to call the police immediately. Everyone was giving me different stories and nobody cared that this was happening to us. I was dissuaded by security from calling the police until the morning, so I waited. The inconsistent stories we were told didn't stack up and we were being given the run around.
The front desk finally assigned us another room, not even so much as a toothbrush, and told us that they could not find our belongings and didn't have them. My mother, who has heart problems, fell to the floor in the lobby and went into a massive panic attack. A nurse ran out to help and tried to call 911, but afraid of a bill we couldn't afford, we declined. Neither of us slept that night, we just sat there in shock and my poor mother was traumatized, thinking that this was the way foreigners were treated by all Americans. There was nobody else to go to, everyone was covering for everyone else: Security was covering for the front desk staff, the front desk was covering for housekeeping... and we were told NOT to call the police even though we had been essentially robbed blind. In the morning, I finally called the police and gave them a report over the phone. Of course, nothing ever happened of that, either. Besides, whoever stole our personal property had hours to remove and/or hide it all by then. After all was said and done, we still had to pay for our HORRIFYING stay there and I was left wondering who had my personal identity, not to mention my COMPUTER in their possession!
I am an honest, hard-working young woman who has been working in California for years in a hospitality management position at the same establishment and I have never experienced such immense LACK of hospitality anywhere. They call this a "RESORT"? It felt like JAIL. Having our belongings stolen wouldn't have been that big of a deal if it didn't involve such sensitive and important information and a computer that contained passwords, private access to emails, and everything else that was made available for these THEIVES.
I rate this establishment ZERO STARS and if I could rate it NEGATIVE 100 stars, I would. An episode like this in UNFORGIVABLE. That night cost me my citizenship and thousands of dollars in replacements for my computer and personal items. I don't know if this was an isolated event or if there is more out there, but if there is I hope they come forward as I finally did to dissuade them from doing horrendous acts like this to others.
*All Rights Reserved

25/10/11 | Link | Rating: 1.0
71. Michael M.
A great place to gamble but that's about it. There isn't really a good bar and there isn't a club in here at all. The casino floor is huge and well laid out and I was surprised that the limits weren't that high (not as high as peppermill across the street). When I was there they had $5 blackjack and both a $3 and $5 crap tables. The casino is big so there isn't really a lingering smoke smell like in some other casinos.  The theme of the place is tropical, which is a little out of the ordinary but it's not a good or a bad thing really.

09/09/12 | Link | Rating: 3.0
72. Charee B.
I had the diver scallops & they were fantastic.  I travel for work quite a bit & according to my husband I am a food snob.  The veggies and sauce accompanying the scallops were perfect & enhanced the flavor.  I would give 5 stars except for the fact that my husbands steak was dry and bland.

30/08/11 | Link | Rating: 4.0
73. Brian M.
Stayed here on my first trip to Reno.  Neat place that had more of a Fremont Street vibe than a big Vegas Strip vibe.  Room was nice enough, table minimums were nice and low, and there is a plethora of slots.
The one huge downside is the smoke stench, although I can't fault them for being in a city that allows indoor smoking :)  I'm so used to smoke-free environments now, that walking into that was rough.
Reno is a cool little town, and this is a great place and a great value.

17/10/09 | Link | Rating: 4.0
74. Robert S.
Very, Very disappointed in this hotel.  We stayed here because we received a certificate for the most $'s raised for the American Heart walk through bysister.   We paid for the second night.  We were in Reno for the wedding of my niece.  First experience....the Atlantis Spa & Resort's spa tub is closed due to weather.  Our only choice was the pool which at 9:30 p.m. on a Friday night had no less than 50 screaming kids in it....literally a roar!  We go back to the room to watch TV and it doesn't work!  called housekeeping and they sent up engineering. Finally fixed the TV.  Next day we went to the casino.  Came back up to shower for wedding.  Go to step into shower and it has long (8 inches minimum hanging of the tile and in the tub)  Ugh called housekeeping and they said the housekeeper had already been there and would be back when she finished the other rooms.  I finally went down to the  the housekeeper two doors down and ask she clean the room.  She came and looked at the shower.  Showed her the hairs and she could not speak English and just kept smiling.  Finally called housekeeping again and they sent their inspector.  She looked at the shower and made some excuses about not knowing if we were staying one night or two and their policy was to do a light cleaning if the guest is staying additional nights.....WELL THE PROBLEM is we hadn't used the shower the first night and I am a blonde and my spouse has very short brown hair.  The shower wasn't cleaned from the last guest.  GEEEEEZZZZ!     This is a huge HOTEL SPA AND THEY DON'T CLEAN THEIR BATHROOMS......REALLY!  So the inspector had the housekeeper clean our shower.  That evening we came back from the wedding and turned the TV on....didn't work again!  Engineering came back up...oh the previous guy should have done this and that....got it to work again...REALLY WITH.....Motel 6 could do better.  Next day go to checkout and they over charged our room rate by $30.  OMG...had to fight with the front desk to finally speak with a manager and they gave me the rate I was quoted....Took 20 minutes at the lobby desk.  I mentioned the problems with the room multiple times and was completely ignored......Yikes!  I will never go back!

07/01/13 | Link | Rating: 1.0
75. Christine R.
Compared to Peppermill, this resort has its own perks.  I would stay here in a heartbeat.  It has everything for adults & kids.  The 2nd floor is dedicated to a myriad of kids' activities, games, & arcades, including a snack bar to purchase hot dogs, pizzas, etc.  The remodeled tower rooms were chic with comfy beds.  The price wasn't bad either.  There are 2 pools (indoor & out); the indoor pool is heated.  The simulated rock wall & waterfalls made guests feel like they're swimming in a tropical forest.  The Seafood buffet is definitely on the pricey side for kids, as they can easily enjoy the cafe next door serving fries, burgers, & milkshakes.   However, the buffet is a must during lunch on a weekday.  I loved their live salad toss station & their wok station.  The staff are friendly, genuine, helpful, and honest.  When it's time to relax, the spa offers a variety of services - next to the pools.

14/10/10 | Link | Rating: 5.0
76. Sadie F.
I booked this hotel after reading positive reviews-and I wasn't impressed.  Our room was in the Dolphin Tower which was supposed to be completely smoke free-however, we could still smell the smoke (on the 9th floor) and they had ashtrays outside of the elevators.  

The room had dirty carpet, a dirty stained chair, and the white duvet covers had stains on them.  Why have white duvet covers if you aren't going to keep them pristine?  The TV was just a normal old TV and it flickered annoyingly.  My daughter was very annoyed she could not find a channel listing anywhere (very distressing to a 10 year old).  I had to call housekeeping everyday because they never left enough towels for the four people in our room and we ran out of toilet paper.  Also, don't plan on using their shampoos, etc. for your entire stay as they will only give you some on your first night.  If we hadn't been there on a holiday, I would have asked for a better room.

The room service breakfast was very good and unfortunately, very expensive.  Came right when we scheduled it to arrive and the portions were large and hot.  

My daughter enjoyed the indoor pool area although it would have been nice if the hot tub were indoors (it is outside by the outdoor pool).

We loved the all you can eat sushi bar and I will review it in another post but be prepared for a long wait time.  The sushi chefs were very friendly and made us many specialties based on what we like.  We left stuffed and my kids had a great time.  

Next time we will pay a little more and stay in a non-casino hotel as we don't go for the gambling and are very smoke sensitive.

27/12/09 | Link | Rating: 2.0
77. IQ I.
Chose Atlantis since it's away from downtown.  We got two rooms on 8th floor, the ventilation in one of the rooms is musty.  Front desk hinted the room condition on lower floor could be even worse, so we decided to stay put instead.  But the swimming pools and exercising room are decent, probably those are the only excuses for the $10 resort fee per night about.

03/10/11 | Link | Rating: 2.0
78. Tracy C.
You'd get better accommodations at Gitmo.

Only thing going for this place is the sushi bar. Go Wednesday nights when the fish is the freshest.

19/05/09 | Link | Rating: 1.0
79. Shane R.
Nice spacious rooms at an affordable price. Plus there are plenty of nice restaurants to choose from there. I'd suggest the Steakhouse and the Oyster Bar. Plus the Toucan buffet isn't half bad for "Reno" buffet. I always stay here when I come to Reno. Also noticed they're close to spotless when cleaning the rooms too. My only gripe is why parking area is in the back and folks have to walk a long way from back of the casino to the front lobby. Other than that, not a whole lot to complain about this place.

20/01/11 | Link | Rating: 4.0
80. Lidia Z.
Pet Friendly, Friendly Staff, nice rooms.

09/12/10 | Link | Rating: 5.0
81. Ryan W.
This place is fun, the hotel is clean, and they do a nice job overall.  It is connected to the convention center, so it is very conveniently located for those traveling on business.

The room service is pretty good, and did not take very long.  The staff is friendly and very accommodating.  Two people stood out on my most recent visit (last week).  Mike from room service (very friendly telephone operator) and a dealer named Joe made our visit better than average.  They both provided 5-star service.

The rooms are only ok if you are in the old tower.  They are much nicer in the recently renovated tower.  For the price, the suites are not really worth it (you can get a suite in Vegas for the same price) but I must say that I was impressed with the amount of space and amenities the one time I did opt for the upgrade.  The dining table for 10 was my favorite touch.

So, why only 3-stars?  Because I love the Peppermill across the street even more and I gave them 4.  If 3.5 were an option, I would give the Atlantis a 3.5.  Also, the dining options outside of room service are not that great.  I am scared of the sushi bar and raw oyster bar on the overpass, but it is fun to sit up there and watch the traffic go by.

03/11/09 | Link | Rating: 3.0
82. Eileen L.
Stayed here last weekend because the rooms at Peppermill were sold out . We originally booked a Dolphin Tower room but we were given a Luxury Tower room because they only had room left . The luxury tower rooms were really nice . I really like the decor of the rooms . It was very nice , elegant , classy , and sophisticated .It was nicely designed without being too plain or too over the top . I loved the modern look of the rooms . The first night , we stayed at a room with two queen beds ... it was a very nice room . The shower was really nice . The floors were nice and cool and there's no bathtub which is nice because you don't have to step into or out of the tub which is kinda annoying sometimes . My boyfriend and I switched over to a room with a King size bed the next day . The room with the King size bed was just like the room with the two queen size beds except the room with the King size bed was smaller with a bigger bed and had a stand-alone closet which was nice . Also , the shower in the room with the King size bed isn't as nice because it has a bathtub . My boyfriend and I forgot to bring an iPhone charger but we didn't even need it because they have iPod docking stations in the rooms which can charge iPhones and also play music from them ... how cool !! I love it . They have free water downstairs near where you check in and check out. They give you two choices . They have water infused with oranges and water infused with cinammon and apples .  The casino was not bad ... it was pretty fun . I had a good time at this casino with my friends . The buffet and their coffee shop or whatever is horrible . Overall , their hotel rooms are very nice ... I've never stayed in such nice hotel rooms . This is a great place to stay if you're just looking for a nice hotel with a nice casino . The food options aren't that great here . They have a pool which looks nice but I didn't go in it because I forgot to bring my swimsuit . They have a spa too but I didn't go because it was kinda pricey . Maybe next time .

05/04/12 | Link | Rating: 4.0
83. A.J. G.
Best casino by far friendly giving lose slots great food and fun definitely next visit to Reno will be here. Toucan charlies buffet was the best 15 bucks for lunch was a deal.

12/10/11 | Link | Rating: 4.0
84. Kitty P.
We had a cousin get married a few hours south of Reno. On the way there, we went to the Mont Blue in Lake Tahoe and it was like, horrible. And really spendy.

But the night before we flew home, we stayed at Atlantis and here's the low down:

- Dressed up (due to wedding).  Got free upgrade. This has never happened before. My husband's brother and fiance did not get free upgrade and they were a few clerks down from us. I don't know why I mention this. Just reporting the facts.
- Upgrade room was smoky so they moved us to a Jacuzzi SWEEET.  There were cartoonishly colorful fish motifs on the curtains, bedspread, I think maybe even the carpet? I liked that they weren't taking themselves too seriously. Or maybe they were and I wasn't.
- Won $450 on the Monopoly slot machine. I remember when the train whistle went off and I had like 20 free spins racked up, I started jumping up and down screeching that I just hope we can find a bag big enough to cart away all my winnings.  Probably super charming to the other players, eh?
- Breakfast at the Purple Parrot was quite good and reasonably priced.

It's easy to have a hotel, especially a casino, leave you feeling kind of jipped off or mistreated, okay it's easy for me. But I would seriously stay at the Atlantis again. I think we paid $70 too...don't skimp and go for the $60 motor lodge deal.

GOOD LUCK! HAVE FUN!

26/08/08 | Link | Rating: 5.0
85. Taylor B.
My favorite hotel ever!!!! I've been here twice, and loved it both times. The buffet was amazing, and I ate way too much, but I didn't mind, it was too good! (: our room both times was in the concierge suites.. that was awesome since we got complementary brunch and snacks throughout the day. The pool is beautiful as well (:

31/03/11 | Link | Rating: 5.0
86. Alexandra G.
Buffet is the best I have had in Reno. Also the SPA is to die for. Quick tip though don't eat before your massage. But anyhoo the massage was perfect and with the massage you are given full access to the rest of the spa and words really can't explain you just need to do it.

14/09/11 | Link | Rating: 5.0
87. Brendan J.
There are two towers in the Atlantis Resort hotel  that are remodeled. The concierge or luxury tower go for about $20/$30 over the price of the standard motel lodge room. It definitely worth the price, the beds are comfortable and the room very clean. Not a big fan of the heater system as it makes the room very dry, but then again that might just be the case with all heaters.
Book the motel lodge online and then request a upgrade when you check in.

26/01/10 | Link | Rating: 4.0
88. Jaime P.
I can't say much about the rooms as I've never stayed here, but this is my favorite casino in Reno!

Modern, up-to-date machines that actually pay out if you're lucky.  And I love, love the seafood buffet here.  Just thinking about those crablegs has me drooling.

08/01/10 | Link | Rating: 4.0
89. Mandy N.
We had been here before, but wanted to go again.  It was our anniversary, so we wanted something we knew would be great.  This steakhouse does not disappoint.  We did book, but there was no problem getting in at 7pm on a Thursday.  We got one of the coveted booths on the side.  The waiter, Mark, was very nice.  He explained the specials, and Vinnie, the bus boy, was right there with drinks really fast.  Another guy came by with the bread basket, and explained each of the 4 or 5 different breads, and mentioned that they were made on the premises.  They all looked fab, but we were saving ourselves for dinner.  I ordered the petit filet mignon, which came with a salad, and I also ordered a baked potato.  My hubby ordered the 34 oz bone in rib eye, salad, and baked potato.  We also ordered the creamed spinach.  Everything was fabulous.  The steaks were cooked to a complete perfection.  The potatoes were huge, loaded with everything, and delicious.  The creamed spinach was amazing, not too much cream to make it too soupy.  There were also yummy mushrooms in a delicious sauce that came with the steaks - yum!  The steaks also came with a bernaise and a house special steak sauce, and both were delicious.
I had told them it was our anniversary when we booked, so when we ordered coffee, after that came a surprise gellato dessert, which was huge, and covered in fresh berries, and written in chocolate on the plate, it said Happy Anniversary.  Mark and especially Vinnie were the perfect amount of attentive.  They had excellent timing, and did not ask questions when our mouths were full - I hate that.  The coffee service, by the way, was brilliant.  They bring a silver tray with an assortment of compliments - chocolate shavings, actual whipped cream, as well as the sugar, and rock sugar sticks - it was all beautifully presented.  The meal came to about $120 before tip - hubby had two beers, I had iced tea.  We felt it was completely wort h the price.  The food, service, and atmosphere could not have been better.  How do you top perfection?  Completely worth the five stars.

22/04/11 | Link | Rating: 5.0
90. Michael M.
A few years ago I would say best casino in town... but the buffet is slipping in quality for too much... and the cocktail waitresses seem to have all been fired... what's it take to get a damn drink these days?

29/08/11 | Link | Rating: 2.0
91. Jeremy M.
I came here for a work convention.  This place was clean, nice, and updated casino.  The rooms had a lot of room and the soap bar was great. I enjoyed staying here and there was very low cost tables for gambling.  All you need in one spot.  Had a good time.

03/11/11 | Link | Rating: 4.0
92. Steph C.
Read the website carefully when you are trying to reserve a room. 15$ MORE will get you actually INSIDE Atlantis. Only this will get you out of the motel in the back parking lot.

After reading multiple reviews, the bf carefully reserved a room making sure that we would be in the tower and not in the motel. Ok, I'm a cheap college student and 2 people a room does not cut it. Secretly shoving 2 more of our friends in the room does. (:

We called house keeping to send up some extra towels. We waited.. and waited.. and waited.. Nothing. We call again... waited and waited and waited. 30 minutes passed. My friends and I were debating who gets to shower first and who gets to wait for the extra towels. (we came from snowboarding... and everyone wanted to take a hot shower). After 30+ minutes we call the front desk. They then finally send up some towels 45 minutes later.. ugh

The bf and friends leave to go to Raleys to pick up some snacks. I stay in the room to nap. The bf tells me hes going to leave the "do not disturb" sign on the door so no one bothers me when they are gone. About 5 minutes after they leave, I hear people laughing outside of the door. Stupid kids steal the "do not disturb" sign. OK, so its not like I was emotionally attached to this door knob display BUT it just shows how stupid people are in this hotel to get a kick out of stealing people's signs.

The hotel stay itself was about a 2 star. Slow elevators, stupid kids, SLOW house keeping and a very small tv that somehow teleported from the 1990s to my hotel room..

Heres why I give Atlantis the extra star (:
Not a big gambler.. BUT:
My friend came up $800+ on the wheel of fortune slot machine..
Other friend came up $200+ on various slot machines
BF came up +$75 on black jack
and at one point I was up $80 but I lost it all ): sad...
...Its actually a fun and BIG casino to gamble at.

I think I'll come back if I'm in the area... BUT I doubt I'll stay here again..

09/03/09 | Link | Rating: 3.0
93. Alana W.
2 stars means "Meh. I've experienced better." Entirely accurate for my experience here.

First let me say that every single employee that I met at this place was EXTREMELY nice and helpful.  The service was excellent and they really made my time here pleasant in terms of dealing with the staff, dealers, etc.  

But beyond that this casino/hotel is seriously lacking.

The Room - I stayed in a non-smoking room that wreaked of smoke.  In fact the whole floor did. And not because anyone was smoking in my room but because it permeates from downstairs and I think their air filtration system is not powerful enough to properly deal with it. It was nicely appointed, except for the shoddy TV and bad reception even for local stations, but there were little black hairs every where.  On the bed, on the desk, on the counter in the bathroom, on the toilet. I have never experienced that before at a hotel, at least not to that degree. It all LOOKED clean except for the hairs.

The Casino - The casino is gaudy, even for a casino and the layout of it feels cramped.  The dealers were extremely nice and helpful though, so I felt slightly less bad about losing my money.  ; )

The Ballroom - was the nicest thing I saw in the hotel.  The lounge area to the ballrooms and the entrance to the spa (because I didn't go in), were really quite nice. They literally feel like a different hotel than the rest of what I saw.

The Food -  They have "award" winning written all over the place when it comes to the food.  Who gave them these awards and how long ago was it?  Nothing I had in that hotel would win any awards.  I would describe it more as adequate.

And to boot it is VERY over-priced. Or at least it was by the time I made my reservation which was about 2 weeks out.  You can stay at much nicer hotels in Vegas or pretty much anywhere for the same price.

18/07/11 | Link | Rating: 2.0
94. Kevin L.
concierge level rooms are just ok.  coming from san francisco, this is nothing.  includes breakfast and happy hour?  happy hour doesn't even have complimentary wine and beer like other concierge hotel rooms.  so weak.  paid extra 100 bucks for the happy hour and never went after the first day.

swimming pool outdoor is pretty horrible.  the pool was extremely salty when some water splash and hit my lips.  YUCK.  when was it last cleaned?  afterwards, i notice these extreme fat people basically washing themselves in the pool, not swimming just soaking, YUCK.  other nasty old sweaty people just jump in to cool down and get back out.  totally no hot people like vegas except ME.  damn, why did we come to reno?  haven't been here in years and thought it might have changed for the better.  even the peppermill is just ok and would be the best to stay in reno.  no more reno for a long time if ever again.

10/09/11 | Link | Rating: 1.0
95. Marck N.
I only gambled here on my last trip to Reno.  First of all, it was not glitzy like Las Vegas, but I accepted that already after I saw the Reno sign in Downtown.  Reality really set in after seeing the sign...yes I am in Reno.

It was a really nice environment and the black jack dealers are really helpful and attentive.   Luck was on my side, as I walked out a winner later in the evening.  Another good reason why my experience here was enjoyable was that the  black jack tables were smoke free.   It was a pleasant change not to walk out of the casino not smelling as if I was a butt of a cigarette.

09/03/08 | Link | Rating: 4.0
96. Ernest S.
Went to the Atlantis on a Thursday night because of the positive reviews on the dinner buffet but we were extremely disappointed. All the food seemed boring and tasteless. The dessert was also unimpressive and blah.

I would not go again even if it were free. Maybe if I had a few cocktails, I would have had a better experience.

07/03/12 | Link | Rating: 1.0
97. Charlie B.
The hotel was clean, the staff was friendly and service was good.  Ate at some of the restaurants.  Always had great service.  Food was good.  We could split many things.  Too much food.  Our room was clean, quiet and the beds were comfortable.  The spa was the best.  I recommend Teva for a mani/pedi.  Plan to spend the day.  I didn't have time, but will next time.  The walkway to the convention center was very convenient for our trade show.  We won at the casino.  Great week.

13/02/12 | Link | Rating: 4.0
98. Stephanie E.
Dear Atlantis,

I can tolerate your neon.ness and paying full (outrageous) prices for drinks while on the casino floor gambling (you're not Vegas after all) but what I cannot or will not do is shoddy customer service nor staying and paying for something I did not book.  Please train your front desk on customer relations 101.  I'll concede that I'm not sure if the error initially occurred on priceline's part or yours, but, how it was handled from that point on is on you.  

Let me recap...check in:
Front desk: Yes, I show you have two queen size beds.
Me: Uh no we booked a king size bed.
FD: Well the system shows me two queen size beds.
Me: Well clearly that is a mistake, my husband and I booked a king size.  It was through priceline which offered an upgraded deluxe room with a KING size bed, flat screen, Jacuzzi tub, and mountain views for two nights.
FD:  Do you have your confirmation?
Me: Yes, here it is
FD:  Well the confirmation doesn't stipulate exactly what you booked.

Is she for real?....Unfortunately the description wasn't listed, just price, dates and a confirmation number.   She then proceeds to say sorry (she really wasn't).   I say me too (neither was I) because I'm not staying in a room that we didn't book.  She says she can change our room the next morning even though it doesn't show on our confirmation (oh no she did-unt!) but she is all booked (then why even look at my confirmation?!).  The hubs throws me the "don't make a scene"  (moi?!) look and he says that's fine and says lets go.  We get to room with the two queen beds but no flat and yea no Jacuzzi tub (oy vey).   We go to call the front desk and sweet Jesus the phone doesn't work (now he's pissed).   Um, yea!  Needless to say we finally got our upgraded room (the next day that is) only to find no Jacuzzi tub yet again (God almighty).  Even the switch was an ordeal which I won't even bother to get into except that I got the pleasure of dealing with Ms. Customer Service again (seriously, one breath away from a bitch slap).

One star for hotel  security and Jarod at Napa Bistro (the only reason to go to Atlantis).  I left my camera at the table and Jarod gave it to hotel security.  They called our room a few hours later and hand delivered to our room.  Now that's service...perhaps they should train the front desk!  

Sorry Atlantis, you can take your sorry ass right back to the bottom of the ocean!

05/04/11 | Link | Rating: 1.0
99. kent c.
Pro:
-Easy reservations (iphone the day of - and got the cheaper price)
-excellent all you can eat sushi on the skywalk (FIRE and ICE) ($25 bucks or so, it is a must try)
-players card actually gives you a fraction % of the cash you buy in
-Fairly clean

Con:
-off the strip
-took all my money
-watered down drinks

12/02/10 | Link | Rating: 3.0
100. Traci R.
HA! This place is a freakin joke! Really?!?!?!

When arriving in Reno, I saw the hotel and it was a flashback from back in the day! We check in and upon check in, the girl asks for a credit card for incidental. We give one to her as we travel a lot and we know the process. My sister booked the reservation and we paid in advance through expedia. The girl asked us to initial, in ital, and sign... doesn't explain anything... we figure it's just for the incidentals and such... okay... so we initial, initial and sign and get our keys and go upstairs. WOW.... umm... can you say tacky??!? the doors are white and grey laminate marble looking door, the room has TUBES for TV's and there's a sign that says that the 42" flat screen is on it's way... ummmm... why would you even post that?!?!?! If there's a TV on it's way, who really cares since it's not there yet?!?! The food is is also overpriced, you're better off leaving the resort to get some grub.

Okay.... anyhow, we check out the following day and the girl at the front desks says.. "do you want the rest of the payment on the card on file?" WHAT?!?!?!? We already paid for the room!!! So I asked her "what charges"... she says the resort fee's of 11 dollars... What resort fees? We didn't use anything resort related! You know, it's not the 11 dollars we were concerned about, but where did all of a sudden a resort fee come into the scenario? She says that when we checked in and was told to "initial, initial, sign, that was letting us know that the amenities were available to us and that we agreed to pay the fees.... UM... NO ONE explained that to us, all they say is initial, initial, sign.... NO EXPLANATION... so we ask to speak to the manager. She goes back to the back room, comes back out, and says the manager will waive the fees.... UM... you would think that a MANAGER would come out to talk to us, but OBVIOUSLY they had better things to do... I'm sorry... WE ARE THE CUSTOMERS... when there's a complaint, as a manager, you go out there and explain, and we tell you that your employees NEED to explain to guests what we're signing and let us know what amenities are available to us... damn this place... I will NEVER return here... beware of hidden fee's!!!!

11/06/11 | Link | Rating: 1.0
101. brewgirl b.
Dont think I'd spend money on a hotel room here, but they're always giving away free rooms, so what's the harm?  I think they're remodeling, so maybe the rooms will get better with regard to decor.  

I did win some money off the slots, so they actually paid me to stay there.  Nice

21/07/09 | Link | Rating: 3.0
102. Dorothy N.
I've only gambled here but the service, drinks, and chairs are excellent. I am obsessed with comfy chairs in casinos. C'mon, if we're going to lose our money, we should be able to do so comfortably!  Atlantis does just that with their blue-green plushy chairs.

The cocktail waitresses come by very frequently, like more than four times during a span of 30 minutes. Oh wait! No clocks in casinos so maybe my concept of time was way off.  All I know is that I never once had to flag one down or look around and ask "where is the waitress?" like most other casinos (*ahem* El Dorado and Boomtown).

18/02/10 | Link | Rating: 4.0
103. Albert Y.
Exceed my expectation.
I feel under dress going into this place. So luxurious.

The food, i have to say is really really fresh. My sister ordered a double tail lobster and it was delicious.
My brother and I ordered the filet mignon and it was perfectly cook as well.

Good job.

17/04/10 | Link | Rating: 5.0
104. Tony B.
I'll start with the good. The buffet was impressive, and the room was a lil nicer than I expected. Now the bad: for starters, the hotel just looks awful, inside and out. Way over-the-top amounts of neon and colored lighting, looks like my friends apartment from back in his meth days. And it makes sense, since I saw quite a few spun out looking crackheads, creepily strolling thru the casino, many of them with cheap, but still out-of-their-league prostitutes. And yet a casino employee still found it necessary to ask me to pull my pants up as I was standing at a urinal around 2 am. A bit inappropriate. I also saw a dealer get angry at a customer for mispronouncing his name.

Cliffs:
 Good: buffet, room was satifactory
 Bad: Rude staff, excessive neon, far from strip, no parking structure, and just an overall ghetto vibe.

Would NOT recommend

12/01/11 | Link | Rating: 2.0
105. Mark B.
welts Ok,
The decor is creative and has a large casino as well as a Buffet, a couple Cafes and gift Stores. If your staying in Reno, i would recommend El Dorado which is right in downtown area. This hotel is worth a visit but can't say its something that its not

25/08/10 | Link | Rating: 3.0
106. Melissa T.
A bit off from the main downtown Reno, but is within walking distance to many restaurants and shopping plazas. It definitely attracted a much older crowd.

Booked two rooms here to stay when we planned a trip to North Star to snowboard. It was cheaper than staying by the resort. We ended up with rooms on the trailer side (not in the towers). The rooms were alright - just on the smaller side. However, the beds were not comfortable at all. The heater/AC machine did not have auto option. But for the deal we got, it was doable.

For the actual casino, we didn't spend too much time there. We got in really late Friday night, so we barely made it before the last restaurant closed. On the second floor, there is a seafood bar and they make amazing clams! Their sushi isn't good. There are two other really nice looking restaurants. One has a big salt water reef tank in the middle.

13/04/10 | Link | Rating: 2.0
107. sj c.
Ended up making a reservation here for out of town guest when I found out my first choice, Sezmu was closed for restructuring.  Was looking forward to trying the new steakhouse anyway.  

The interior remodel definitely brings it more up to date, but seems like they had a few ideas and couldn't decide so they combined too many elements.  I like my steakhouses dark and cozy.  Atlantic steakhouse is a bit more trendy with various stylish lighting elements, slick arching one-sided booths, some marble or granite tables sans tablecloth, lots of blown glass decorations that resemble silver mylar balloons.   It's too open and thus too loud.  The layout would benefit a nightclub/bar but doesn't make for a great dining experience. The "booths" are one sided

The staff is polite and attentive.  Hostess, waiter, bussers, all friendly and keep busy.  I did feel like we were interrupted too many times while eating to check how everything was (I hate having a mouthful of food and being expected to respond)

The food was where I felt the biggest weakness was.  It was all edible, some good, but nothing was great.  I expected much higher quality of ingredients.  Is it too much to ask for a chilled fork with a $10 salad starter?  And the lettuce was not rinsed and dried properly so the salad was watery with diluted dressing.  The steaks came out with a nice crust and piping hot, which was a good sign, but the meat was not of excellent quality.  I had a filet mignon and it was hard to cut and tough and chewy, not very flavorful (it did come with a side of Bearnaise and House made steak sauce that helped, as did the little cuplet of sauteed mushrooms)  I also had Diver Scallops and they were terrible.  fishy and not fresh tasting, they were also terribly rubbery and stringy.  My partner only ate 1/2 of his steak and we both dearly wished we were dining at Sezmu instead.  

Early on we decided to skip appetizers to make room for dessert (I think Atlantis has great pastry chefs) but after the disappointing meal we decided to skip it.  But our waiter observing we were a young couple out celebrating decided we could not go without dessert so they presented us with a beautifully plated lemon bar dessert that had intricate chocolate lettering saying "Happy Anniversary!".  (we aren't married, but found it very amusing and fun).  This gesture and the staff rounds up my rating despite the poor value of the food.

03/03/10 | Link | Rating: 3.0
108. John M.
My wife and I stayed there for 2 nights, when we checked out we weretold there was no charge. We thought that was very nice so we had breakfast and went home. 2 days later my wife notice on the credit card statement online  we had been charged for the room. I called and was told that we should not have been told that and the best they could do is take off the resort fee. I told him that no charge meant no charge he said you stayed in the room you pay. I checked a couple days later but no refund of the resort fee. So I called and talked to a supervisor and was told the same thing. So I called the corporate office and talked to the director of hotel operations. She told me that she would check and call me back, she did and said you knew you would have to pay. I told her I knew I wasgoing to pay but your staff at the front desk said no charge even after we asked again to make sure. The she toldme she would check into it and call me by noon the next day. Well its been a couple days and still haven't heard from her. I guess they are greedy!  They step over $100.00 to pickup $1.00. We will not go back. If you like greedy placesthis is the place for you.

03/05/13 | Link | Rating: 1.0
109. Derek T.
The Atlantis makes a perfect getaway for a couple. A day in the spa should be part of the itinerary. Schedule a massage and then give yourself several hours after to lounge in the different areas of the spa. The steak house and the sushi restaurant always please, or you can do Johnny Rockets for something simpler. There are many things to do nearby if you want to venture out. It's convenient to stay on the spa floor if you are going to the spa, but I've found the upper floors to be much quieter and away from the traffic.

14/05/12 | Link | Rating: 5.0
110. Channon W.
The seafood buffet on saturday night is a wonderful deal - $20 for all you can eat!  They've got these humongous crab legs, raw oysters, hot foods, cold foods, prime ribs, lobster cakes, salads, desserts...yummmy.  Waiters wait on you hand and foot...omg...their cherry cheesecake and chocolate mousse cake were BOMBLICIOUS!

and I won $5 on penny slots in 3 minutes YAYY!!

07/01/08 | Link | Rating: 4.0
111. Corey P.
The bad - check in was needlessly long, the 20 dollar trick failed and, when booking through Orbitz, I wasn't able to reserve a king bed.  Also, why in the world haven't they built a proper parking garage??

The good - concierge tower rooms are very well appointed, the concierge lounge was nice, the deli in the casino serves really generous portions of tasty food, Napa bistro was wonderful, and their new spa is a great value - I could easily spend hours enjoying a day pass, happily going from one spa/relaxation room/shower to another.

Not perfect, but, hey, it's Reno.

18/02/10 | Link | Rating: 4.0
112. Jeanette S.
Buffet on Sunday was just ok.  Salad bar selections terrible (but by the looks of the people there, they don't look like salad eaters).  Boyfriend liked the Fried Chicken....for me, it was ok.  Chocolate cake dry dry dry.  I think my favorite thing was the frozen ice-cream bar.

07/03/12 | Link | Rating: 2.0
113. Jan P.
Average casino on the whole, but with a newer interior than the others in Reno. The casino floor itself does not reek with cigarette smoke and the decor is kind of cool. We really enjoyed the buffet here.
The poker room is all shiny and new, but didn't help the fact that we lost there. Phooey.

28/09/08 | Link | Rating: 3.0
114. Rachelle P.
I asked our cab driver which Casino he liked the best and he said "the Atlantis."  It makes sense, because he was an old man.  It's not very exciting.

05/01/12 | Link | Rating: 3.0
115. Michelle J.
The Spa was a nice treat after a long day snowboarding...

This place is AMAZING!  We enjoyed a couple's massage and one of the chamber rituals...it was great!! If you are into spending an entire spa day with your significant other, this place has ALL the amenities.  Once you step out of the his/her locker rooms, there are soooo many co-ed areas for you both to enjoy, together.  The Brine Inhalation room was so relaxing, and so creative!

I would have given the spa all 5 stars, but you pretty much have to spend some major $$ to experience the variety of treatments.

02/03/11 | Link | Rating: 4.0
116. K L.
Stayed in the concierge tower.  Each day they offer a continental breakfast and it is OK.  It was good to have a little something to eat in the morning.  Just get there before 10 as they shut the food down and start breaking down the food.

Out room was clean, quiet and the beds not bad.  The view in tower was cool as we could see into downtown and watch the airport.  There are also plenty of towels to use that are big and fluffy (hater on skimpy towels).  Also liked the slippers and robe in the room.  Enjoyed the TV in the bathroom.  Loved watching TV when I am putting on makeup.

This place is not the Wynn, but it is priced very close to it. For Reno, it is a nicer place to stay, but it it is not Vegas.

07/09/10 | Link | Rating: 3.0
117. Chris R.
Had a problem with erroneous charges to the room mini-bar when I'd only had one Diet Coke. Management (Aubrey) quickly arrived to take note of the error and on inspection reversed the mystery charges.
An upgrade to the Concierge Tower is highly recommended! The view is the best in Reno. Staff are very attentive. The private Concierge Lounge is a nice touch too!

02/02/11 | Link | Rating: 4.0
118. Jeremy L.
We had an extraordinary experience here that started weeks before the night we spent there.   We were planning on having a little get together after my wife was to graduate nursing school at the Convention center.    Since the two are not attached we figured we would stay at the atlantis.   Several times that we went in there we worked with Kumari at the Concierge desk, she was extremely helpful in tellings us our options and reserving some of our rooms.     She even allowed us to go with her to one of the rooms to see it before we booked it.  At first we were happy with the size and then realized we needed to go bigger.     Turns out on many of the floors there are "Paradise Suites" that are reserved for high rollers and generally can't be reserved a head of time in case they have someone important come to town and need to use it.   With Kumaris help and persistance we were finally able to secure one of these suites ($500/night) that included a large jacuzzi suite (1000sqft) a large 'party room' with a dining table, bar, lounge and multiple tvs.  which was also connected to a standard ~650sqft bedoom that we put our kids in.

We couldn't have been happier - the suite was beautiful, clean and modern and everything worked great.     I would implore you to find Kumari working at the concierge to help you with your needs while you are there as she is a person that gives 110% and we can't thank her enough.

18/12/11 | Link | Rating: 5.0
119. Dylan H.
This place looks pretty nice on the walk through and the place and the waterfalls are really cool and the casino is kinda compacted but still its a pretty nice place.. They have strange things in the giftshop and the walkway over virgina is kinda crowded with sushi bars and slot machines but its still pretty neat to walk through... i would totally stay here before a lot of other places

19/07/12 | Link | Rating: 3.0
120. Sara L.
Stayed here for a night on my Birthday Road Trip. I had a great burger, drank an amazing Bloody Mary, got hooked on Keno and won my husband $90 on video poker. I was a bit tipsy and was going "I LIKE THE PRETTY LIGHTS!!" DING DING DING HERE'S SOME MONEY CRAZY LADY. Yay for us!

19/03/12 | Link | Rating: 3.0
121. David D.
One of the worst casino's in Reno. Although the standard rooms are nice, the rest of the casino isn't up to par. The casino floor itself looks tacky- way too much purple everywhere. And the food is terrible. The sushi bar served the WORST sushi I have ever had and the service was beyond terrible. We waited 20 minutes for the bill. I'm a waiter, but I honestly felt like walking out without paying. The "award winning buffet" was a joke. The buffet at the Silver Legacy, although not great, puts the "Toucan Sam" buffet to shame. But what can you honestly expect from a buffet restaurant called "Toucan Sam???"

And this place is less than hip! I'm in my 20's! I want a little hipness. Instead this place is filled with nothing but 70 year old grandma's smoking through their necks.

*Update*

My bad! The buffet is called ' Toucan Charlie's,' not "Toucan Sam.' God forbid I confuse Toucan Sam for his less popular, and slightly retarded cousin-Toucan Charlie.

31/01/10 | Link | Rating: 2.0
122. Hollie F.
Always have a blast when we go here. Hotel rooms are great, remodeled and clean. The casino is kinda small but fun! The dealers are amazing! Everyone is always amazing! We always eat at the deli... huge sandwiches! && good too! and the oyster bar!!! delish!!!
Highly recommend this hotel!

27/04/11 | Link | Rating: 5.0
123. Hilda W.
I asked for a king bed and they only had 2 queens available. Bathroom was kinda old and floor was dirty but the beds were nice. the tv was flat screen. Room was pretty much clean, roomy, bed was comfy. just the bathroom was old.

Bistro Napa was good but lacking a bit service since our water was always empty. But the lamb chops came out perfectly tender and marinated perfectly.

Buffet was great, had a lot of choices. Like a gazillion deserts!

I liked that it was far away from all the commotion....

BUT...tables didnt really seem to pay compared to Peppermill

19/02/11 | Link | Rating: 4.0
124. Heather L.
We did not stay at the Atlantis but visited the spa on a Saturday around 4PM. I had a 60min deep tissue massage with Jolene which was the best massage of my life! She was amazing and kind as well as a very relaxing presense. I was completely blissed out after and she dropped me off in the brine room which was awesome since I was complete jelly!! The saunas in the locker room were VERY hot but we had a good time in the more reasonable 104 degree room. The still hot tub was great and I loved the experiential shower. The flavored waters were delicious. I highly recommend coming to detox and relax at the Atlantis!

23/03/10 | Link | Rating: 5.0
125. Simon W.
We had issues with our RV while passing through Reno in the 100+F heat so were looking through the myriad of hotels in Reno to find one that had a pool that so that could all cool off. We picked the Atlantis and it turned out to be a great choice.

The parking was great, even for a 40ft vehicle, and they have a huge lot across the street that easily accommodated us. The line for check-in looked really long but they were extremely efficient getting people in and when we got to the desk we found we had accidentally booked a king instead of two queens. They took care of this with no fuss.

The hotel is very clean and the rooms were a good size. They have two pool areas, one indoors and one outside, with drink and food  service. The younger kids had a great time in the pool while the teenagers found the video game center on the 2nd floor.

I wished we were staying longer so that we could have checked out their great-looking spa.

The hotel is very near a large shopping mall with lots of stores, including a Walmart for those that may be travelling without swimwear, and a load of places to eat. We ended up taking a short walk to the nearby Olive Garden and across the street was a Claim Jumper and the ubiquitous Applebees.

An unexpected stop on our trip home but very enjoyable.

21/06/12 | Link | Rating: 4.0
126. Ashley D.
Probably my favorite place.  Great menu with both steak and seafood choices.  The service is amazing and they have table side cesar salad, steaks, desserts and drinks they will fire up right next to you.  I went with a large group of 10 and I think we had atleast 3 staff people to our table.

Can't beat it for a special occasion in Reno.  The decor is modern with awesome fish tanks and lights.  The food is amazing as well.  Everyone at our table loved their food and we had a great time!

13/07/11 | Link | Rating: 5.0
127. Shannon G.
NY Style Cheesecake is unbelievable!  HUGE slab!  Nice balance of creamy smooth and firm.  Crust is good, thick graham cracker and butter.  They must crumble the graham crackers very finely to achieve that dense crust.
I eat here often on business.  Room Service underpromises and overdelivers on delivery time.  Steaks and salads are delicious, and huge.

Overall, portions are oversized.  Room service prices usually are also, so I guess it's a draw.

29/06/11 | Link | Rating: 4.0
128. Ray F.
4 diamond hotel...Second time here and it is great. The rooms are nice and comfortable and staff is more than friendly. I recommend.

28/06/13 | Link | Rating: 5.0
129. Tyler M.
This place sucks...the locals that frequent atlantis are rude as hell...the only good thing they got there is a funny craps dealer named James

19/07/12 | Link | Rating: 1.0
130. Ralph T.
Went there to see Brad Garrett.

The show was in a ballroom/meeting room with the stage as a riser.  Not the best venue for a show. I would have thought a casino this size would have a dedicated theater. Sound quality was not great but the show worked.

The casino itself was clean and updated. Staff seemed friendly and there were enough of them.  They had a lot of different gaming options + restaurants.  

It is not on the strip so if you want to go downtown you'll have to drive or taxi it.

Good luck.

28/05/11 | Link | Rating: 3.0
131. Bernadette H.
Nickie is the best massage therapist at Atlantis, in the Reno area!!

27/05/12 | Link | Rating: 5.0
132. Tisha G.
The staff was kind and respectful, not anything like the rude behavior and racism that my friends and I received at Peppermill! Interesting, considering how they are less than 2 blocks away from each other.

We sat down at the bar near to the horse races. Our bartender was very sweet and kind. I didn't get his name. I made double my money playing slots. YAY! Sad part was it was $4.. HAH! Oh well, good times!

We ate at Cafe Alfresco, though I wish we had tried Toucan Charlie's Buffet! For sure next time though.. $17.99 for lunch isn't bad! Atlantis has the best restaurants.. a total of 9! You sure have your variety and the ability to pick and choose all you want!

My friends got a room here for about $40 w/2 queen beds. I'm definitely staying here instead of Peppermill next time!

01/03/10 | Link | Rating: 4.0
133. Lisa N.
didn't spend too much time in the hotel because I went snowboarding all weekend but i would definitely consider this hotel if i'm ever visiting the area again. the hotel was very lavishly decorated. any more and it would have been tacky. also, live music plays in the evening so that was nice.

valet was free but tip well!! strangers are driving your car.

when i got to gamble, i came doubled in black jack and that's pretty rare. i also learned how to play paigow. the dealer was very nice when we had questions.

the rooms were nicer than I expected. we had 2 queens and a spacious bathroom. there was plenty of room for 5 people and all our snowboarding gear.

recommendation? yes, if you want a nice new hotel

29/02/12 | Link | Rating: 3.0
134. A B.
SPA!SPA!SPA! Need I say more? Do not miss this place. I've been to spas all over the world and this one makes the top 5! Give yourself several hours beyond your treatment to fully experience this place. My daughter had her first facial and spa day here. I fear the bar may be set too high! It is worth the trip just visit this spa.

14/02/13 | Link | Rating: 5.0
135. Tomo K.
Very disappointed here, from the rooms, to the service, to the hotel itself, I was expecting so much more. But what bothered me most was the service itself, first when I booked the hotel they quoted me one price, when I got to the hotel they charged me another but when I called them out on it they said one of their booking specialists has made numerous errors and that this was just one of many. Then they said they would upgrade me for the mistake, which they didn't they gave me the same room I paid for, upon check out they told me the room had been compt'd, I checked my bank account, I had been charged. The room was not all that great, definitely not worth what I paid, and the hotel seemed dirty.

If I were you, I would choose the pepper mill or the grand sierra.

22/08/12 | Link | Rating: 1.0
136. Cody E.
The ambiance was nice and the staff were very friendly. The staff could have been slightly more attentive. The crab cakes with blue crab and lobster were good. The clam chowder was manhattan style which I'm not a fan of but was ok. I had the American Kobe loin which I ordered medium and came medium well. It was slightly tough and I wish I had just gone with a rib eye. The blue cheese scalloped potatoes were way too strong on the blue cheese. The macaroni and cheese with truffles was very good. I had for the first time ever baked Alaska which was terrible but without something to compare it to I don't know if it was just something I don't like. I was very disappointed they no longer serve the sorbet pallet cleanser which was fun in the past. The give each diner a Togo bag with a piece of coffee cake which I had the next morning it was very good.

Overall I would say I won't be going back until I hear about some drastic changes. I will be going to sterlings in the silver legacy instead.

24/08/11 | Link | Rating: 3.0
137. Carol B.
BUFFET!! OMGOSH. Rivals anything that LV has.  I am a buffet snob and have NEVER posted a favorable review on a buffet before. The Tucan Buffet on Wednesday when we went was Steak and Crab night. AMAZING!! Fresh fruit, fresh salad makings (didn't have crumbled blue cheese, oh well) several made-to-order stations. My husband even complemented the Prime Rib. He's never done that!!

Hotel rooms - ours was on the 9th floor and looked to be one of the recent renovated ones. The temperature gauge doesn't work quite right, and the TV receptions leaves much to be desired. (we have directv at home so we are quite spoiled). All in all, we have stayed at the Atlantis several times and will definitely come back.

04/11/11 | Link | Rating: 4.0
138. Alisha P.
When on business in Reno, luxury is not always the first thought that comes to mind. I wasn't expecting much of this hotel...BUT was pleasantly surprised! The room was amazing and the beds were extremely comfortable. Don't get me wrong, it's nothing compared to properties in Vegas but definitely going to claim my top choice for Reno! Ask for the new tower :)

09/10/11 | Link | Rating: 4.0
139. Christine P.
Given that I'm not a big fan of Reno, my fam and I drove all the way from Tahoe to Reno just to watch the De La Hoya/Pacquiao fight in Atlantis and this place won me over.

It was nice and Like Jan P. mentioned, the casino didn't smell too smokey (i'm not a big fan of cigarettes) and the casino had great places to eat, great service, plus they were playing the big boxing match between De la Hoya and Paquiao so I'm definitely a fan of Atlantis and will probably stay here the next time I'm in Reno.

07/12/08 | Link | Rating: 4.0
140. Kris Z.
My wife and I had just recently stayed at the casino.
We arrived on Wednesday afternoon.  After the front desk helped us (Monica and Marisa maybe?) upgrade twice to the spa room because my wife decided she wanted a spa room, we got our bags brought up to us and we started unpacking.  Upon putting our belongings into the closets we noticed something that we didn't like.  We were both a little shocked and laughed at the situation.  But I contacted the front desk. The house cleaning supervisor came in to see the situation and was very sorry.  The front desk got us a new room ASAP and even called the bell hop up to take our bags to our new room.  
That evening a manager called to make sure that our new room was great and that the rest of stay was going well.  At this time she also told us that they would wave our upgrade fee which was welcoming.  It was very reasuring to know that the Atlantis did in fact care that there was a problem and you guys were trying to fix it.  And we respect that.
The next day, when we got back from the spa and playing poker all day there was a message from another manager from house keeping, Mark, who left another very appologetic message. Again stating that this is not how the Atlantis works and that it was not ok.
We both felt that the Atlantis employees and managers took our situation very serious and made sure to correct everything.  Regardless of what happened they made every effort to correct their error.
My wife and I love it here.  I also wanted to note that almost every employee was very nice (all but 1 who didn't smile or converse at the bank area). They would always ask where we were from and care. They would smile. It was very welcoming.  I played poker for the 3 days that we were there, and my wife had 2 spa treatments Wednesday and Thursday.  My wife had nothing but wonderful things to say.  In fact, my wife is planning a mothers day girl trip.
Aside what had happened we were very pleased with our stay, we will be back, and will also recommend the hotel to friends and family.

21/02/12 | Link | Rating: 4.0
141. Bee D.
OK, this is my fave Casino.  They treat me and the fambam (family) as if we are VIP's.  

We've been coming here for about 8 or 9 years on our annual family ski trip.  The prices were great and we had something to do after the kiddies went to bed.

1st of all - they have an arcade for the kiddies and a great pool (indoor) as well.

2nd of all - Their weekend buffet is delish!

3rd of all - Once you become a member and visit annually and drop a few in the slots or at the tables, you get awesome freebies.

We are inivted to about 10 events annually with free room and meals.  And I am not a high roller by any means.

The rooms are very clean, the staff and casino personnel are friendly and attentive.

And my personal advice whenever staying at a Casino, stop by the membership desk and become a member.  Drop a few dollars in the slots ($50-$100) and you will get all kinds of perks and requests to return.

06/10/08 | Link | Rating: 5.0
142. Vanessa H.
We Pricelined our room and got a "deluxe King tower room" on the tenth floor for $60.  It was AMAZING:  huge, with a giant double jacuzzi bath, beautiful city views, big bathroom, huge shower, awesome flat screen TV, super comfortable bed, etc.  The staff were very friendly and helpful, Bistro Napa was beyond delicious, and we had a great overnight stay and a lovely break in a long drive.

In short, if you need a place to stay in Reno, stay here - and if you want to save some cash, use Priceline to book your room.

02/01/11 | Link | Rating: 5.0
143. Nguyen N.
stayed here over Christmas weekend with the boyfriend, Love the hotel, the rooms are spacious and really clean.  Bed was SUPER comfy and fluffy and I'm one of those people who can't fall asleep right away so that was a definite plus!!! housekeeping was really good about the extra towels it only took them like 10 minutes to come up which is really fast compared to other hotels I've been to.  

They were great about an early check-in, we came at like 9AM and they were cool about the early check-in but minus 1 star for the not so friendly attitude towards us when we check-in and found out our room was booked as a 2 bed by mistake (we still ended up with 1 bed).

27/12/10 | Link | Rating: 4.0
144. Felicia P.
Our room was just okay, because they had yet to upgrade the TV.  (Yes, I need the upgraded flat screen when away from home.  It's part of being on vacation.)  Other than that, the room upgrades were noticed and appreciated.

Even though it was 4th of July weekend, the casino was pretty quiet.  We spent most of our Sunday at the pool.  The service was exceptionally slow, but everything else was quite nice.  I am looking forward to returning and visiting their spa.  This would be a nice place for a romantic or girls' getaway.

We ate at 3 of the hotel's food establishments and were pleased with the variety of selections, nicely prepared dishes, and tasty drinks.  It isn't difficult to spend all (or most) of your time right in this hotel, especially since it's a hike from the other hotels and casinos.

16/07/11 | Link | Rating: 3.0
145. christine e.
We were married here on 11/27! Everyone here could not have been nicer, getting this celebration all together in a short 5 weeks. The catering dept. helped us make our own private menu for our 14 guests (family and a few dear friends)

The Napa Bistro had a lovely social hour we took advantage of. The food was great. Oysters, flat breads, assorted cheeses. And half price!   Helped with our budget that was getting larger by the moment.

The dinner at the steakhouse superb. The service was impeccable, the food outrageous. We gave our guests choices of prime rib, new york steak, salmon, shrimp and a chicken dish. Everyone raved about the food. The restaurant is beautifully decorated. We had the back room, that has a modern decor. Just our style. Another perfect part of our day.

The room that the ceremony took place in was beautiful. Dreamy. White sheer columns of fabric with white lights in them. It really did have a dreamy look about them.  We had our nano with our favorite songs fto play before and after the ceremony. They supplied a nice sound system for us to use.  It was all perfect. See photo.

Our hotel room was spacious and modern. They upgraded us to a suite with bar, so there was a lot of entertaining going on!

What a great place to get married! :)

17/12/10 | Link | Rating: 5.0
146. Tammy L.
I was dumb enough to fall for their 'cheap hotel special' to only realize that I had to stay in the Bates Motel hidden out back.  They suckered us into upgrading an extra $75/night to stay in the main hotel.  Fine, because I don't want to be left for dead out back...  If i wanted to pay THAT much, i'll go across the street to the peppermill or heck, i'll go stay at circus circus (where i won my money back!!!)

The only good thing about this place was the sushi restaurant upstairs.

Service = 2 stars
'annex room' aka Bates Motel = 1 star

01/02/09 | Link | Rating: 1.0
147. JessePanda C.
BEST BUFFET IN RENO CASINOS!!!

this place rated no.1 on my list... i don't think anyone can top this one?! this question im still wonder today is pepperoni buffet?! guess we need to try it next time. buffet about $28 and it was bomb, well worth it for the price... tell me where else a better one this?! cause i want to know but you can't, haha...

16/02/10 | Link | Rating: 5.0
148. Lorrie M.
Honestly I think Atlantis is one of the better casinos in Reno even though it is a little out of the way compared to Circus Circus, Silver Legacy or El Dorado. The quality and the class of all of their equipment and personnel are dramatically different than the other casinos and I will definitely only be staying there in the future.

In general, they tend to have great food/eateries, clean bathrooms, clean casino floors, and great non-smoking areas all over. The general design of the place is not bad either. I was here on NYE and even got some free NYE apparel to celebrate 2009! Their buffet is VERY worth while and I love it!

05/01/09 | Link | Rating: 4.0
149. Nguyet K.
We came to Atlantis because we decided to try the Sushi Bar, All You Can Eat Sushi... what more can I ask for. The staff was very nice, everyone said Hello!!! It was a surprise to me, because people don't do that nowadays. We went to sign up for their membership reward card, the staff there was very nice. They just don't ask for your Drivers License, but make small talk with you while they are working. Even though I know its small talk, its nice they do that... don't make people feel awkward waiting.
Afterwards, we wander around looking for the sushi bar. The staff notice we were lost, so they ask us if we needed something and pointed us to the right direction. While heading towards the sushi bar, we were approach by their staff at least 5 different times... even just saying Hello again.
The staff at the table games were awesome. They were super friendly and when we had no idea how to play the game. They would explain to us, especially when we're the only one sitting at the table. We ask for a game book explaining the odds, they didn't have any, so the manager went to hunt one down. This was my first time coming to Atlantis, and I would be coming back to play.

16/09/12 | Link | Rating: 4.0
150. Robert B.
Surprisingly better than the Bellagio

I booked at night here a few weeks ago after heading from Vegas to Reno. I'd never been to Reno so I assumed it would be a Vegas wannabe. I was wrong.

The hotel exterior is just what you would expect. Full of Neon and tacky looking. The location of this hotel is not ideal, as it is not in the main casino areas and is kinda in a desolate area of town.

We checked in and were greeted by a free room upgrade. We paid very little for the hotel that I was not expecting an upgrade but was pleased to find out, we'd been moved to a jacuzzi suite.

The room was amazing with a beautiful view of downtown Reno and a very soft large California King. I looked at the normal rate sheet and it said the room goes for nearly $1200 a night. (we paid $99 before the upgrade.)

The casino was way less intimidating than the Vegas hotels I had just left. Minimum bets on blackjack start out at $3 a hand. My girlfriend was not familiar with how to play and the blackjack dealer spent time teaching her.

The hotel was amazing. I had spent the previous night at Bellagio in Vegas and can honestly say I had a better room, a better experience and a luckier time at the Atlantis for a whole lot less money.

08/12/10 | Link | Rating: 4.0
151. Meghan L.
So I came here to eat the buffet and it cost about $40ish per person to eat.  It was a steak and seafood buffet and it was good!  What can I say...I came here just to eat!  I would recommend this buffet to anyone who loves to eat and especially eat seafood and steak!

01/11/12 | Link | Rating: 4.0
152. john c.
I have stayed here many times and I think it is the best place to stay and play period.

Obviously you can not compare with Vegas, but comparing with other casinos in Reno, this one really shines.

I really like the interior decor of the casino with more non-smoking section on the sky walkway. I always like their sushi bar as well as Bistro Napa and Steakhouse which are on the 2nd floor and don't have any smoke.

The rooms are pretty nice. The worst is perhaps the Dolphin Tower rooms which are the oldest, but I heard the rooms have been totally updated recently.

The concierge floor is excellent. I love the morning breakfast, afternoon tea and evening cookies. Nice sitting area.

I also like the new area of the casino which is very modern and spacious.

I also thinks the slots are much looser than other casinos as well as their slots are always a lot newer than the rest of Reno.

I tried their spa before, and it was excellent. I also love the indoor swimming pool; great for winter.

One wish: I would like to see a kids quest club here. There's is no kids quest club in Reno and would be great to have one.

03/02/13 | Link | Rating: 4.0
153. Halleh M.
The line that we had to wait in to check into this place took over 30 minutes to get through.  One of my biggest pet peeves is when you're standing in a line and see a counter that is equipped for 10+ employees, but you only have 1 or 2 back there actually helping customers.  This is exactly what was going on at Atlantis.  One star came off for the long wait.

Once we FINALLY got to the counter, the lady helping us was friendly and nice, but I was a little disappointed that there was no acknowldgement or apology for the long wait that we had to endure.  

The hotel room itself was fine.  Nothing out of the ordinary, and nothing special, but i had no complaints either.

My one complaint is the closing time for their swimming pool.  I think it closed down around 10ish, which seemed to me a bit early.  I don't understand why they close them down when it's not like anyone is paid to really staff the area.  One star came off for this.

We also ate at one of the restaurants in the hotel.  The food was good, but pricey, and our waiter was *obnoxious.*  He was rude to the children at our table and seemed somewhat condescending to us when telling us about certain menu items.  One star came off for the poor service.

All in all, this hotel is like pretty much any other middle of the road hotel that you stay in at Reno.

19/10/11 | Link | Rating: 2.0
154. Kenson K.
One of my more favorite hotels in Reno. The other being the Peppermill. Rooms were nice, and the buffet was actually pretty darn good, much better than the Peppermill's. The only complaint I have is the parking situation. They have a huge lot so if you get there on a busy night, you have to park far and walk a ways. Not good if you are returning from a day of skiing and have to lug around your gear and bags.

The Casino is pretty good. All of the dealers I had at the blackjack tables were very friendly. One of them even gave us tips along the way beyond basic strategy , and also gave pointers on how to bet.  This is one of my favorite places to go to in Reno to hit the casino.

If you are skiing at Northstar at Tahoe, Northstar has this hotel as one of their free shuttle stops. You have to book in advance but it beats driving.

21/02/10 | Link | Rating: 4.0
155. Erica P.
We love this place. Great rooms, great rates.

01/12/12 | Link | Rating: 4.0
156. Charlie O.
Have been here only one time, why? I dunno, maybe cuz it's out of the way. That's a shame. This is by far one of, if not the best Casino's in Reno. It's very clean, the cocktail waitresses are always available if you want a drink and they are very pleasant. I was on a winning slot and needed to use the facilities. Didn't want to lose the machine cuz it was a winner. A cocktail waitress came by and I asked her if she would save my machine for me. She said yes. It doesn't get any better than that. When I got back gave her $5. She smiled and said thank you.

The best part is the Buffet. I'm a buffet nut and I will rank this one up there with my other 3 favorite Casino buffet's. It's a place I will be going back to come spring.

26/01/09 | Link | Rating: 4.0
157. Gail C.
From a San Francisco foodie perspective . . .

This place was good but very spendy and it lacked imagination.
I suppose what I am trying to say is that everything as very good and well prepared but, exactly as expected. There was no innovation in presentation, no experimentation with flavor pallets or textures. There was nothing exotic or interesting accompanying the meat, no side options for say sunchoke instead of potato, or swiss chard instead of spinach. It felt banal.

Cons:
Very expensive
Seems to think French = Tarragon
Attention given to show and service rather than innovation

Pros:
Very good with the red meat
Waiters are knowledgeable
Full bar
Bananas foster was delicious

21/08/11 | Link | Rating: 3.0
158. Damion C.
Spent two days here with my wife before our trip to Lake Tahoe.  Bus from the airport was on-time and quickly got us to the hotel.  We reserved a concierge room which gives you VIP check in access...Not so much, we arrived at 11am hoping for early check in and didn't get a room until 3pm (regular check in).  No way they couldn't get us a room for 4 hours...but this was about the only disapointing part of the hotel.
Our room was very nice with upgraded materials.
Food and prices for food and drink were great.
The best part was the Spa...Wow!  We started at 7am with a workout in the gym (great selection of equipment) then started with our couples package...30 minute soak in a coconut tub with 80 minute massages.  From there we explored everyroom and enjoyed each.  Had lunch by the pool and laid out till my wife's pedicure appointment.  I went back to the gym to workout again, then used the men's facilities to wind down.  Been to many different Spa's at the Ritz and Four Season's...This rivals them!

25/06/12 | Link | Rating: 4.0
159. Barbara S.
Is the Atlantis piping background sound into the main casino area?  There seems to be somekind of background sound that becomes annoying.  You can barely hear the music.  If you move toward the Purple Parrot area the background noise disappears.  It is also absent in the sushi area upstairs.  What is it?

29/10/13 | Link | Rating: 3.0
160. Bill H.
me and my wife called and got a room one night instead of driving the 20 miles home .we go to check in they cant find our reservation and said they where full' I protested and asked for a manager I was told to go into the vip loung to see what they could do .they asked me for my players card when i showed it to them they said we where only gold her quote was iam to busy for gold members this is vip diamond only have not been back. ps my wife still wanted to play there i left her there and went to the gsr to play poker and get a room when i went back to get her 3 hours later they where anouncing that rooms where available

10/05/14 | Link | Rating: 1.0
161. Phil R.
What happened to the turn-a-round of winnings lately here!? You cant win a damn penny on any machine.  Lately looks like they have tightened up most if not all their machines and there is no payout. I used to win here every other time Ive played, now there is no payouts. NONE. Not putting anymore of my cash in this greedy hole.

18/03/13 | Link | Rating: 2.0
162. Lin C.
Can't really rate the casino since went to the Atlantis to go to Bistro Napa Lounge and not the actual casino to gamble. But.... the casino is quite impressive.

20/12/11 | Link | Rating: 3.0
163. Mike V.
As Reno Casino's go, this is the only one (save the ski-season specials at the Grand Sierra, formerly Reno Hilton) that I will go to.  

The spa was recently renovated and it rivals those I've been to in other places (Big Sur, Four Seasons DC, Hotel Hana etc.)  Seriously.  The service is impeccable and they actually keep you entertained for a full day (aka, a true "spa day").

But when the sun sets, any remnants of "class" disappear....that's when I hit the buffet.  You've seen the reviews, you know about the king crab and drawn butter, the prime rib.

So to make sure you truly enjoy your experience....

Rule 1 of Buffet Club: Start with protein.  Don't fall for the carbs.  they'll fill you up.  I like to start with three plates of crab legs, two of prime rib, with shrimp filling in the gaps.  Yes, yes, don't worry! you can have all the au jus, drawn butter, and cocktail sauce you can pour.

Rule 2: tackle the stir fry station and go heavy on the garlic and the ginger.  Avoid the chicken and aim for shrimp.

Rule 3: go ahead and pack in all those fat and carb intensive options like the pot stickers and egg rolls, Caesar salads.

Rule 4: don't touch the oysters.  to the girl below with the "food Poisoning" "Bad Oyster review" all I can say is, "WHY THE F#%& WOULD YOU EVER TRY AN OYSTER FROM A BUFFET?!?!?!"  I mean seriously, I rode a motorcycle in LA for 3 years, jumped off cliffs, swam with sharks and even "I" wouldn't try a raw oyster from a buffet!

13/01/10 | Link | Rating: 4.0
164. Jim G.
Reno always seems like mini-me to Las Vegas. Usually, when in Reno, I'd stay at Silver Legacy--well, I got tired of the second-tier mini-me Las Vegas of SL and decided to try out Atlantis. I am glad I did! To summarize Atlantis: take Las Vegas Mirage and shrink it 40% and you get Atlantis. The look and feel is much more Las Vegas style than SL which is really-Reno. OK, the details...

The tower rooms are very nice and modern; again Las Vegas style rather than really-Reno. I was happy to have free wireless Internet (yeah, I had to drag the laptop with me and do some work); where SL charged for internet on my last visit.

I was most happy with the food, I am a simple guy with simple tastes. The Purple Parriott was fine for breakfast and lunch. The Manhatten Deli was great for lunch and dinner. Please note, though called a Deli, it is really a sit-down restaurant with good service.

Since I only play slots, I can't comment on the tables. They had all of the usual slot machines you find everywhere in Nevada. My feeling was they are pretty loose machines and mostly broke even over the two days. Sometimes up sometimes down.

I enjoyed the decor; specially the two waterfalls in the casino. The casino layout was spaceous and didn't make you feel like you were in a maze of machines.

Sorry, can't comment on the "nightlife".

All in all a great experience and kept me amuzed for two days. Yes, I am very likely to return in the future.

02/09/09 | Link | Rating: 4.0
165. Marina V.
The ambiance and service are impeccable. Have been there twice now.
Steak is amazing, wine list great!

Bread/butter & lobster bisque are OK, not bad, not great. 2 1/2 stars for them :)

Kobe beef crostini (appetizer) - delicious!

But... the American Kobe Strip Loin was totally worth its $40.. really, really flavorful.. wonderful!! Had it again for the 2nd night too!

And a very knowledgeable sommelier!!

Overall - really great!!

23/09/10 | Link | Rating: 4.0
166. Emily B.
My husband and I live in Minden, which is barely an hour away from Reno, but whenever we can, we leave the kids with my parents and run away for the night to the Atlantis. Major plus, it's next to an Outback Steakhouse, which is our favorite. Atlantis is clean, the staff is amazing, and they are always offering free upgrades. Room rates are more than reasonable and I don't think I've ever slept better than I did in their luxury tower. I suspect that bed was made of angel wing feathers.

09/05/13 | Link | Rating: 5.0
167. Wendy J.
The buffet at the Atlantis is one of the best Ive eaten.  There were 4 other people that came with me and thought the same.  The seafood night has everything, from crab, all kinds of shrimp, clams, mussels, etc.  This is the buffet that includes Mongolian BBQ.  The dessert bar has lots of variety.  Can't wait to go back.

01/12/12 | Link | Rating: 5.0
168. Punkin S.
GOOD:
* comfortable, clean rooms with minifridges
* all-day access to a posh spa if you book a treatment
* good food and good service at the oyster bar and steakhouse

BAD:
* could not get into a room until PAST guaranteed checkin time
* never got the room we had reserved (king bed on spa floor) despite switching rooms multiple times
* lied to about the spa floor being 18+
* did not receive all the amenities promised
* treated rudely by desk staff
* smoke-filled casino floor
* weak breakfast options
* spotty WiFi

DETAILS:
My husband and I booked a king-size bed on the "spa escape" third floor, paying $30 over the "atrium tower" rate so that we could stay on a non-smoking/no-kids floor, plus take advantage of the in-room yoga mat & yoga channel.

We got to the hotel fairly early (9am), fully realizing that we might not be able to check in to our room until 3pm.  We were immediately told that they would not have a king room on the spa floor available for us that day, but they could switch us to a two-queens spa-floor room with patio and to check back periodically throughout the morning as to its availability. Already off to a bad start.

Slightly disappointed, we spent the next several hours enjoying the spa, where everything was posh and lovely. We took luxurious showers, sampled the hot tubs/cold plunge, played with the experiential shower, and then fell asleep in the brine inhalation room before getting the most excellent massages we've ever had.

Lunch break: oyster bar. Non smoking, good service, high prices but huge portions.

At 3pm, which is guaranteed checkin time, we were told that our substitute room was still not available and could we wait another 30-40 minutes? We were very tired and accepted a two-queens room on the fourth floor instead. This new room was stiflingly hot, had a "view" consisting entirely of the side of an enormous/noisy industrial HVAC unit, and was next to a room full of screaming children. My husband called down to the desk; a very rude manager was totally unapologetic and curt but offered to switch us to yet another room on the 16th floor. Having none of it, I marched down to the desk personally and firmly insisted on either being switched to the spa floor or receiving a refund for the extra we'd paid. They pulled a regular two-queens spa room out of their asses somehow and we were done.

Back on the spa floor, I noticed families with young children staying there. Nothing against kids -- we've got one -- but we knew we would be dog-tired and had specifically booked this floor in hopes that it would be quiet. Unwilling to deal with the desk staff again, we got out the earplugs and had a nap.

That evening after a nice dinner at the steakhouse, I busted out the yoga mat but the printed instructions to bring up the yoga channel did not work, and the channel labeled "yoga" on the TV directory was a blue screen of nothingness. Sigh...

Other minor nits: the casino floor is smoky and gross, but we don't gamble so were able to avoid most of that. The WiFi, although free, was spotty and kept dropping. Also the non-buffet breakfast options are lacking -- after our stay, we ended up checking out early and going to a local diner even though we would have preferred room service. For a joint open 24 hours, you'd think you'd be able to get better food before 11:30am.

The only thing that's saving this hotel from fewer stars is that the room was clean and comfortable, the spa was top-notch, and the service in the oyster bar and the steakhouse was friendly.

07/09/11 | Link | Rating: 2.0
169. Natasha S.
The only reason we stayed in the Atlantis is because they had pet friendly rooms and we wanted to bring our baby - puppy. Although the room is way off to the side of the actual hotel/resort it wasn't too rough of a walk. The rooms were dirty and blah, but hey at least they took pets. I'm sure the other rooms were much nicer, but we didn't get to experience that having a pet and all. In fact, it seemed like a lot of people came here to bring pets. While walking down to the casino, and passing all the room doors I could hear a dog barking in each room. It was pretty cute.

The casino here was decent, I actually won $400 on a slot which was great. I don't normally win that much on a slot in other spots, so maybe this is my lucky one? We wanted to come back here one more time before we left the West Coast for good, and we didn't. SIGH

Only thing, I would say was a bummer is that the buffet here SUCKS. We would much rather drive down to main downtown and go to another casino. But fun place to go. Staff is super nice.

22/07/10 | Link | Rating: 4.0
170. Steve H.
I was not pleased with the room itself. It was pretty old and run down. It also smelled musty and smelled like wet dog and cigarettes. It was almost like visiting that aunt that walks around in a moo-moo with slippers on watching the Price is Right, lusting over Bob Barker.

Maybe that just brought me back to a creepy place in my childhood, but for $189 a night, I think that should not be happening.

I don't gamble so them offering me a pre-loaded gaming card was not adequate, "For your next visit here." Sorry folks. Not to disappoint, but I'll save $30 and stay at the Marriott next time.

The only saving grace was that the bed was bloody comfortable and I slept like a baby in it. Oh and the TV was actually nice too.

This was the only part of my trip that reminded me that I was in Reno. The rest of the city blew me away.

To quote Dave Chapelle, "Get it together, grouch!"

03/10/11 | Link | Rating: 2.0
171. J G.
Buffet was sketchy looking, lots of choice, but not very good quality, reminds me of what a bad cook from the 50's would cook.  It was ok in taste, and I didn't get sick.  Service was good, price was not great at $13 for lunch.

Would not go again, there is much better buffets in town.

Atlantis needs some updating.

14/01/12 | Link | Rating: 2.0
172. Sabina H.
Not a bad place although wish we'd stayed a little closer to downtown. Spa is great though as they managed to get me in for a facial super early and pretty much on demand. Hotel itself isnt bad, clean, good shops, but nothing memorable. Not bad for the price though, so can't complain. Buffet wasn't bad at all for the price!

02/12/12 | Link | Rating: 3.0
173. Kerstin S.
Passing through Reno we chose Atlantis.  For only $69 we booked the Atrium room.  It was a modern, CLEAN, and spacious room.  In 18 hrs we managed to have cocktails by the pool, go to sushi for dinner (3 rolls, 2 apps, 2 glasses of wine/ $47), won $100 on a penny machine and had fabulous cheesecake in bed.  We also used the workout facility before we left.  I had a blast!  Out total bill was $92.  room, tax, and some $14 "misc" charge.  I prefer specifics when billed.  OH! And they serve ILLY Coffee at the cafe.  Illy is quality.

27/07/12 | Link | Rating: 4.0
174. Setareh A.
11/28: We are in town for a few days and are staying at Peppermill. But we always go to multiple casinos. This was the first time we went to Atlantis. We needed to sign up for our players cards. We waited in line for a minute or so and Anil came and said he could help us. He was very nice and got us done really quick. While were were signing up, I overheard the most condescending and degrading thing, "The problem is with our system, O-U-R, our system". I looked over and it's the Club Paradise manager, Tom, talking to another employee. If someone spelled out "our" to me, I would be pissed. I looked at my boyfriend and we were both shocked. I feel bad for the people who have to work with Tom at Club Paradise.

09/12/12 | Link | Rating: 2.0
175. David H.
The Atlantis Casino Resort was one of the 2012 sponsors of Hot August Nights. The resort's parking areas were filled with American classic heavy metal; everything from Henry Ford's first Model T to his most famous 1964-65 Mustang. The 50s were on display even if they'd been chopped into hot rods. The 60s and 70s were well represented with muscle car classics from Detroit's Big 3. Even a few British Jags and Morris Coopers could be found in aisle after aisle of memories. The Atlantis put on a great show each night of the week-long event and made all visitors feel welcome. I'll be back next year to enjoy the view and capture it to share with those who couldn't make it.

04/09/12 | Link | Rating: 4.0
176. Michelle C.
It was my first time ever staying here.  Took my mom here as a get away trip.  Plus we saw a show.  Our package deal was a pretty good value.  I really enjoyed our hotel room, it was very pretty.  My most favorite feature were the side reading lights on the bed post.  Nerd alert, but I was reading in bed.

Food at the sushi bar was amazing!  Mmmmm good!  The buffet wasn't that great.  We went for the breakfast price and then it switched over to the lunch menu.  Felt like the food had a funny taste.  But it did the job and filled me up.

Pools: Only the hot tub was open.  The other pools were closed.  I was sad about that.  That is my minus 1 star.

I would go back here again next time I go to Reno.

03/11/10 | Link | Rating: 4.0
177. Phuoc K.
I've been going to Atlantis for a couple of years now and they've become my most regular casino/hotel for staying in Reno. the comps are very generous. I'm not a high roller by any means, and i haven't paid for a meal out of pocket there in about 3 years and I really only go about 2-3 times a year. staff is very nice, and the clientele in general seem to smoke much less than at other casinos.

the tables are decent, but for me the poker tournaments are where it's at. i'm running about 50% win rate for 1st place on their weekend bounty tourneys and my overall cash rate is about 70% probably. the poker room and the sports bet are two of the nicest in reno having both recently been constructed in the last few years.

rooms are decent, though some are better than others and I've stayed there through almost the whole range of rooms that they offer, from the econo lodge out back to the upper suites. Haven't stayed a spa suite yet though.

07/09/10 | Link | Rating: 4.0
178. Mitra W.
My husband and I were pouring wine at "A Taste for Jazz" which is an annual fundraising event for CARE chest at Atlantis.  We had never been here before and I was a little worried after reading some of the things yelpers had to say.  I'm pleased to say that we were pleasantly surprised.

One thing to keep in mind is that this casino is a few miles away from the main strip, down the street from the Peppermill.  They offer free valet service to their guests with unlimited in-and-out privileges.

The casino looks a little dated from the outside but they have completely remodeled inside.  Our room on the 17th floor was beautiful.  It was a shame we didn't spend more time in there.

Everyone from the valet to the bellhop to the guys at the craps table were SUPER friendly and treated us like VIP.  The service is super fast as well.  I never had an empty glass the whole time we were gambling.

We had dinner at the buffet and a supper late meal in the diner.  All the food was more than decent.

We enjoyed our stay and will be returning to Atlantis for our next visit to Reno.

14/05/11 | Link | Rating: 5.0
179. Steve X.
Not sure why there are THREE results when I searched for this place, but here ya go:

It's a 4/5 casino for Reno, but it loses a star for being far away from the competition.  You gotta drive to any other casino...and who the hell wants to gamble in one casino only?

03/06/12 | Link | Rating: 3.0
180. Jim H.
After a long drive we were told at the desk our room was not ready, when I asked how long it would be I was told they did not know and they would call me.  After 8 hours on the road I was noticeably aggravated, and the girl at the counter told me check in time did not actually begin until 3PM as if I was somehow being unreasonable expecting our room to be ready.  It was 10 to 3.  

We took a seat at the bench directly in front of the check in desk and waited for 45 min.  At that time I approached the desk and asked if there was a manager that I could yell at.  Another customer service person asked if they could help me and I explained that we had been waiting 45 min. for our room while watching scores of people ck in and go directly to their rooms.  I simply said find us a room or refund our money so we could go somewhere else. They immediately found us a room and the girl behind the counter who originally checked us in began saying that they had tried to call us and that we did not answer our cell phone, despite the fact that I had been sitting directly in front of her glaring at her for 45 min.  Clearly she was more concerned with appearing to be in the right than serving customers.  

By this point I was prepared to hate this resort and was sure there was nothing they could do to change my attitude.  I was wrong. The room was excellent, and we later took the kids to the arcade which was also excellent.  Later my wife and I went to the Oyster Bar and they knocked the ball out of the park with a dinner that could only be described as a sea food lover's delight. Afterwards we did a little gambling and overall had a great time.  Despite the problems with check in, we rate our stay here as one of the highlights of our vacation
.

31/03/13 | Link | Rating: 4.0
181. Jason M.
This is a casino review only.

Decently hoppin' casino with a lot of low-roller action is what you'll get here, and perfect if you are a newbie gambler (like myself).,the Buffet was $13 for lunch, and seemingly worth it (although I don't really eat much myself.)

The place was clean, the dealers were uber friendly and MORE than happy to take your money :)

My only complaint is the parking. For such a massive resort/spa/casino, Their parking is miniscule in comparison to the size of the place.

The walk of shame after losing all the money you brought in is exacerbated by a long walk to your car!

all in all, a decent casino. I'd go back.

23/03/12 | Link | Rating: 4.0
182. Chris C.
Who would've thought this place existed in Reno.  While in town for business I was looking for somewhere to have a nice dinner.  I wasn't in the mood for some sketchy casino restaurant, and I didn't want to go to a chain restaurant, so decided to try out Atlantis.

First of the restaurant is beautiful.  The ambiance is upscale and yet trendy... much different than the casino atmosphere downstairs.  The chairs were incredibly comfy, I could have napped there.

The service was superb, I also had John as a waiter and he was just wonderful and knowledgeable.  

I loved the wine list and was able to find a great glass of wine at a reasonable price.  The fillet was just as good as Chicago Steakhouses so I was pleased.

12/12/10 | Link | Rating: 5.0
183. Jeanne B.
I recently stayed at this hotel while attending the Hot August Nights event.

Registration was easy and the desk clerks were very courteous.  Traveling through the hotel was a bit difficult and the ventilation is not great.  There was so much smoke it was almost cloudy.

The room was clean and comfortable and was actually nicer than I expected.  The wifi was free but was very slow and unpredictable.

Drinks at the bar were very overpriced.  My boyfriend ordered a very small scotch and they gave him the cheapest one for $18.

The best part of our visit was visiting the Atlantis Steakhouse.  One of the best meals I have had in a very long time.  Our waiter was incredible (I think it was Keith or Kevin).

I will return to the Atlantis just for this restaurant but will not likely stay here again.

16/08/12 | Link | Rating: 2.0
184. Jon K.
The casino is nice, but the management staff that "assisted" us had a major attitude! We had a problem with a slot machine not registering a $10 ticket that was inserted, and witnessed by two other players (not family). We had to wait 45 minutes for someone to help and finally after checking he said they couldn't find the ticket and we were told in an unprofessional manner, "we couldn't find the ticket, there's nothing we can do, I don't know what to tell you," then the manager just walked away. For me, it's not about the $10, it's easy to blow that in Reno, but the attitude and the way it was handled by this staff member, left a bad taste with my entire family that was playing and having the dinner buffet there.

17/11/12 | Link | Rating: 1.0
185. Amanda K.
My family and I came here after the Peppermill.

Pluses - not as bright as the Peppermill, doesn't smell like smoke and has the Wheel of Fortune.  I also liked the atmosphere.

We also ate at the cafe after gambling and our waitress was very friendly.  I had the buffalo wings which were tasty.  My sister appreciated that when you ordered a side of dressing or sauce (in her case Ranch) they give you a whole bowl!  I ordered a side of hot sauce and got the same.  Much appreciated! :)

19/09/10 | Link | Rating: 4.0
186. Heidi B.
My husband and I were at the Atlantis a couple of weeks ago celebrating an anniversary. Our experience overall at the hotel was good. Employees were happy and friendly, felt like a small town rather than a Vegas atmosphere. We don't gamble much, most of our time was spent at the spa.
The spa was first class! All the amenities you could possible want or need were available to you as part of whatever spa service you purchase. We had a couples 90 minute massage, which was good once I communicated to the therapist that I didn't want deep tissue, but a Swedish massage. My husband on the other hand must have had the more experienced therapist, as he had an excellent massage!
Now, for the not so good part. We also had a couples spa pedicure. The room which had two big spa chairs was very small and cramped. We each had a manicurist, don't remember names, but OMG! Talk about clueless! They were very unprofessional and annoying! They carried on like a couple of teenagers, forgetting that we were there for R&R not sophomoric comedy. My poor husband had cold water turned on his feet instead of warm, one of his toenails was clipped too deep, and he actually said "ouch!" when she carelessly jammed the the cuticle tool way too deep into his toenail! We didn't complain when checking out, but in hind sight I wish we had, for the sake of future customers.
Next time we go we'll just have the massage and use all the great amenities offered with it. Yes, we will go back!

29/04/13 | Link | Rating: 4.0
187. Gordon D.
This review will not touch upon casino or restaurant aspect of the hotel. It will only describe service and our stay at the hotel room.

We stayed at this hotel during the labor day weekend from Friday night till Sunday morning. We booked a room 3 days in advanced, so the prices we paid for were justifiably more expensive. We stayed in the luxury tower with a king bed and a tropical theme layout.

The check in service experience was at most confusing. Upon checking in, I was not sure whether the employee would want a copy of our confirmation receipt or if he knew exactly which room we had reserved for. I gave him my driver's license and a credit card, and he pulled up a reservation for a different couple. He told us about a package that we had not booked for, but for some reason I had thought that was some special that we didn't know about. Unfortunately, it turned that we were given the incorrect information, and it kind of given us the impression that he was not attentive to these kinds of details. After finishing the booking process, he failed to repeat back to us the type of room that he arranged for us, because it turns out that we got two queen beds instead of the one king bed we had asked for.

The tropical themed room looks average. The doors were made from marble, paintings are close up macros of sea shells or leaves, but other than that the rest of the room is no bigger or tropical themed than a typical modern room.

We called housekeeping to provide us several pillows that were advertised in their complimentary brochure (1 hour after check in, 1AM Saturday morning), we made a second call again after half an hour to confirm whether they would bring up the pillows.

Within the same hour we also called an engineer to help check the cooling temperature of our refrigerator, as it didn't feel cold enough to chill drinks. Ten minutes later he arrived--it was a very pleasant experience to know that he can fix our needs.

Upon checkout, we tried to call the front desk for a possible late check out. We waited for about 5 minutes at around noon on hold before they could pick up. We found out that part to be slightly irritating, but I believe that's because the hotel is very large.

Overall, this hotel had some aspects that could be improved on. We had hoped we would be impressed by the layout or the service provided during the labor day weekend, but neither of those were met. Considering that we had spent a significant amount of time in Thailand's resort hotels and at different motels/hotels in California these past several months, I would hold back on booking higher end rooms at this hotel unless it was a last minute resort.

02/09/12 | Link | Rating: 2.0
188. Rod '.
Just came back from Hot August Nights.  We didn't stay here 'cause it's always too expensive.  However, we always like going to the Sky Terrace for some seafood, and I always love gambling here.  There's just something about it.  It's not too pretentious 'cause it's Reno, and it's not too seedy 'cause again it is Reno.  It's also a good rest stop between the show-and-shine across the street or the auction at the convention center.

We'll definitely be going back for the next Hot August Nights.

16/08/12 | Link | Rating: 4.0
189. Amanda M.
I really wanted to give it a better score- but I just can't. I'm calling this one 3.5 stars. It wasn't bad, but it certainly was not a 5 star dining experience. To be fair, anything we pointed out that was less than stellar- they did their best to remedy. But, I guess I feel that for the prices they charge- we shouldn't have had to ask for these corrections.

We had a reservation to have dinner here for my birthday. We get there and ask for a booth, and the hostess acted put out. I got the feeling she rolled her eyes as she turned away and told me she didn't think there were any open. Newsflash princess: I'm not asking for a booth to be a pain in your ass, I was wearing a skirt and would prefer not to have to worry about people trying look up my skirt as they walk by! (In a booth my legs would be blocked by my boyfriend and the longer tablecloths) The place was not even busy- maybe 6 tables were in use. The lights on the wall look exactly like the leg lamp in "A Christmas Story"! Lol.

She sits us right at the exit- so every person coming and going was passing our table! Akward. Almost immediately a very sweet girl, Ashley came to bring us water. Our waitress, Vaida- took our drink order. Vaida returns10 minutes later and she's opening a bottle of wine and she's just going on and on about salad dressing and totally oblivious to the fact that I'm trying to interject to tell her I did NOT order a bottle. She stops talking long enough (after she opened it) for me to tell her that I asked for a glass, and she's like, "Well I can cork it and you can take the rest home". Um, no thank you? I'm really not interested in paying $50 for a bottle of something I have at home and just want ONE glass of.

Well, either that pissed her off or something happened to her that put her in a foul mood because we sat there with our menus for another 15 minutes. I had to flag down another waiter to get her so we could order. My boyfriend ordered the Lobster and Filet Mignon (medium well), and it came with a salad ($80)  I ordered the Prime Rib-medium rare (bone in) and the yukon smashed potatoes and a salad. ($38) From what I can recall, on the menu, where I found my selection made no indication about the prime rib- other than the choice for bone in or not. My boyfriend said he loved the Herb Vinagerette on his salad.

We waited 40 min for our food. Our waitress came by once during that time (after she saw how annoyed we looked) to offer us more bread (which we had devoured because we were starving) We were seriously pissed off at this point, and to make matters worse- it was hot as balls in there. I was literally sweating down my back and my legs were all sticky and sliding in the vinyl booth. Ugh. I had to wave her over and ask her to have them turn the air up. I couldn't enjoy my wine because it was so damn hot in there, and drinking would just make me warmer.

Our food arrives and Ryans steak is charred, over-cooked and looked NASTY and dry. It was way past well done. He took one bite. To their credit, he did say the Lobster was the best he'd ever had and that it just melted in his mouth (even tho there was pieces of shell or bone in it). My prime rib- OH MY GOD. They brought me a baby cow. For real. I posted a picture of the monster piece of meat they brought me. It was at least 2 inches thick and about 7x9 (they should warn you!)and cooked to perfection. I didn't even need the Au jus. The potatoes were 'meh'- they needed salt- they tasted like plain, boring potatoes. They had draped asparagus over my potatoes without any hint that it would be there. I hate that. So my potatoes had a green, watery, asparagus-y film over them. Bleh.

Because of where we were sitting, every single person that walked by made a comment about the food on my plate. The manager noticed that Ryan hadn't eaten his steak and asked if it was okay. He pointed out that it was over-cooked and even though we didn't ask and tried to refuse, the manager insisted they would re-make it. The steak they brought back was a beautifully cooked filet. We ordered the Bananas Foster and unlike Bimini's they did NOT charge us $50 friggin' dollars. I think it was $12 and Jon the flambe cook was very nice.

I know in places like Applebees they will sing and otherwise embarass you if it's your birthday. I did not expect this in a 'fine dining' establishment. I was mortified. The more I blushed and tried to hide, the louder they sang. The neopolatin gelato with fresh berries (and Happy Birthday written in chocolate) they gave me, was beautiful and yummy. Had we known they do that we wouldn't have ordered a dessert. On the way out they give you warm lemon towels and a sour cream crumble breakfast bar that's pretty good.

We'll be back, I'm sure. Ryan is going to want that dressing & lobster again. Was it worth $190? Not really. To the mgmt there, Ashley saved you. I'll ask for her specifically next time. And turn up the AC dammit! It's HOT in there

26/07/10 | Link | Rating: 3.0
190. Keith H.
I played blackjack at this casino a lot. I felt safe here until February 6, 2014. I had my mountain bike stolen from the back of my truck in their parking lot. It's a dangerous world things happen. But at the casino you feel like you are going to be safe. Here you are not, when the theft occurred everyone acted as if it's not my problem I do not care. D. Simson was helpful but it still took six days to get a poor photograph of the  thief to the police. With respect to the security at this casino they will have to first develop customer service to call it poor.

17/02/14 | Link | Rating: 1.0
191. Samantha L.
This review is solely for banquet services.

We used their banquet services for our wedding rehearsal dinner. Overall, we had a decent experience but nothing special. The food was pretty good but the presentation teetered on the poor side. We had 24 guests at 3 tables for dinner but were only provided with one server. The server did the best of her ability but through no fault of her own, the food did not come out in a timely manner.

30/07/12 | Link | Rating: 3.0
192. Terry Y.
This review is for their bathroom.  I vote them the best public bathroom in Reno!

They modeled the restrooms after country clubs: the wooden panel doors, spacious, polished floors, very clean and everything is fully automatic and new.

Best for business conferences and dropping the kids in the pool.  No, not those kids.

06/06/12 | Link | Rating: 5.0
193. Josh E.
this was horrible. we had free rooms from an offer.  never stayed here and never will again. we wanted to stay at the casino to play and gamble since we got free rooms.  we went to the $1 slots first and could not get a drink to save our lives.

we had just returned from dinner at a separate business where we each had one mixed drink and were both buzzed from our drinks. ( we don't drink).

once the slot machines were a waste we went to the bar to play video poker to make up for the lack of alcohol we had since dinner. ( we are on vacation ).

I ordered a rum and coke. my wife a cranberry vodka. she got cranberry and I got watered down coke. I tipped the bar tender $10. the next drinks had detectable amounts of alcohol so we brushed the first one off.   13 more each and $5 worth of alcohol over 3 hours later. we were pretty in happy.

We haves stayed locally at the peppermill (frequently) and in tahoe at multiple casinos and never experienced such a lack of service. do not even try to compare this place to Vegas. if you do, you haven't gone to vegas.  

pay the money stay 500 feet down the street and enjoy your stay.

16/12/13 | Link | Rating: 1.0
194. Bell I.
Had a super experience here this last Hot August Night's.  We don't stay at the hotel anymore, but we love the food there... My favorite is the Manhattan Deli-from the manager to the cashier-awesome!!!
Keep up the great work...

12/09/12 | Link | Rating: 4.0
195. Cat H.
Rooms were amazing. iPod player to wake up to, tea to warm up with, and a fridge to keep the party fresh. ;) The beds were so comfortable!

Since I'm not a gambler, I took advantage
of this hotel. And 7.50 a day for the gym is a bit ridiculous, but still put it to good use and enjoyed their free water/towels and clean/equipped gym.

Pool was beautiful and warm for a very windy/cold day. Soaked up the sun in a bikini without having to feel the real weather. :)

Room service was on point. Toasted my croissant (fancy) and came with butter and jam (not that it's needed) and a fresh bowl of COLD berries. Definitely, appreciated the room service. :)

05/06/11 | Link | Rating: 5.0
196. Borat S.
Stayed here many times during  business trips.No complaints.

24/08/13 | Link | Rating: 4.0
197. Morgan N.
Always our favorite place to stay in Reno.   This time there was some confusion while checking in.  Apparently the front desk staff was new and we're unsure about the correct charges,  but we got everything worked out with the concierge later.

18/08/13 | Link | Rating: 5.0
198. B B.
I just got back from my second stay at Atlantis.  My husband and I went a few months ago for our anniversary and had such a great time, we decided to bring our daughter for a little two-night getaway.  We love that it's not on the main strip.  The hotel room is great, and the decor is so much better than the casino floor. The bed is to-die-for. The rooms are incredibly quiet normally.  Our first night, we were awaken at 3am by some drunk chick banging her shoes (high heels) on the door to (presumably) her room.  We thought it was right next door it was so loud.  After several minutes, my husband popped his head out into the hall to tell her to pipe down & was surprised it was SEVERAL doors down.  She was drunk, and pissed that she'd been locked out by her (probably sane) significant other. I know this can happen anywhere but we felt really badly for people in rooms adjacent. We usually don't hear a thing outside the room.

Toucan Charlies buffet is the best we've been to.  Definitely indulge in the steak & seafood buffet Saturday night & the champagne brunch Sunday morning (endless champagne!). Our two year old daughter was in heaven with all of the food choices.

The indoor pool was great for families, since it ranged from 3-1/2 feet to 4-1/2 feet in depth.  Drink service in the pool area was...eh.   I wish there was a bar closer where we could have bought drinks.  You essentially had to sit around waiting for 20 minutes for fear that the second you got back in the pool, your drink would arrive.  The first drink I ordered was a grey goose & soda.  The server said "so you want vodka, and also a soda? what kind?"  The next day, I was feeling like a beer (with a twist) and ordered a chelada. I even specified, "just beer, lime juice & salt.  not a michelada with tomato)."  It came out red, with clamato in it and was a whopping $16.  I said that I just wanted a beer with lime juice and salt.  She tried to tell me that's what it was. I showed her the receipt that said I was being billed for a beer, and a clamato.  She just shrugged.  I asked if she could just bring me a miller lite, instead.  She came back with a bud lite with fake lime juice in it.  I was tired of waiting, so I just took it.  My husband ran into the casino (wet) to purchase the next couple rounds of drinks.

Last visit, we rented a cabana and drink service for the cabanas was just as slow,  so I don't think this weekend was an isolated incident. We'd have purchased twice as many drinks both visits if it didn't take so long to get service.  If you plan to visit the pool, get a drink on the way out and order another the second you see a server.  

The spa is fantastic!

11/06/13 | Link | Rating: 4.0
199. Juliana C.
My weekend trip to Reno did not start out well as the BF's car died a few miles out and much of our first day was spent figuring out towing, repair options, and how the heck we were supposed to get home.

When we finally did get to the hotel, we were really excited about our free upgrade to a suite! The suite itself was really nice - huge with floor to ceiling windows and a hot tub. Outside of the room, however, the hotel was less impressive. Clearly this place had once been majorly cheesy (think neon lights, fake plants, loudly patterned carpet) and was trying unsuccessfully to modernize. Not that big a deal, but definitely not what I was expecting from one of the city's top hotels.

Later on that first night, the BF and I decided to head down to the arcade to pass some time. This was a super creepy experience as the arcade was completely deserted but all the games with their loud sound effects and seizure-inducing flashing lights were going at full blast.

It may have been out of the hotel's control, but I just didn't have a good time. I found that there was little to do (even tried walking outside the hotel but the streets were empty) and I couldn't wait to get back home!

04/02/10 | Link | Rating: 2.0
200. Keith K.
Booked through South West air or we would have been out of there within 3 days, booked 7 days.

Check in was terrible, 2 simple requests both ignored, THANKS NICK, conciere tower is a joke, you get more at a Drury Inn. Does not have a seperate elevator (as advertised) and the access is the furthest from check in.

Employees are not happy at their jobs and it shows. We even asked one of the bartenders if is was company policy they were not allowed to smile. Spoke with more than a few employees that were not surprised by our issues. We understand a couple "not happy" employees but this was EVERY employee we spoke with.

The pool is UN-USEABLE, kids rule the pool! 70 degree day and they did not have the outside pool open.

Casino is smoke filled to the point that even smokers were walking outside. On our last day at the casino we notice a huge improvement in the air quality, must have been their yearly filter change. KIDS RUNNING IN THE CASINO, unsupervised. Yes I said it and watched it numerous times!

I witnessed cleaning staff wipe out a dirty glass from our room and return it to our room. Turn down was provided after I said something!

We spoke with the hotel manager and casino manger, We were offered 2 free nights in the future as compensation, nice, $1000 plane fair for 2 free nights. No thanks, the worst hotel we've stayed at, EVER! I cannot explain how disgusted we were with this place!!!

21/04/13 | Link | Rating: 1.0
201. Mona C.
[M]ona: 5 Stars
[W]ayne: 5 Stars
Average: 5 Stars

+ Service is Top Notch!
+ Nice Ambiance
+ Romantic
+ Attentive Servers
+ Food was Spectacular
+ Must Try the Creamed Corn with a Kick!

[W] First thing about this place is please be dressed for the occasion because this IS AN UPSCALE restaurant. It's funny because I was wearing all black and if it's weren't for my tie, I could've just put on a name tag and I would look like the server haha. The service here is top notch.

[M] The hostess that seated us immediately noticed we were both dressed in black and brought us black cloths instead of the white ones on the table so that we would not get lint on our clothes.

[W] I mean that's is a WOW experience because of all the upscale restaurants that I have been to, NONE has ever offered that! We came here for Mona's birthday and it was definitely a treat!

We had one main server, Dean and his two helpers, Enilah (sorry if I spelled your name wrong) and Jose. All three of them were exceptional!

We had the Tuna Tartar [ yelp.com/biz_photos/fqyr… , Lobster Bisque [ yelp.com/biz_photos/fqyr… , the House Cut Prime Rib (18oz) [ yelp.com/biz_photos/fqyr… , Wagyu Beef Ravioli [ yelp.com/biz_photos/fqyr… , the Cream Corn with a Kick [ yelp.com/biz_photos/fqyr… , and the Cream Spinich. [ yelp.com/biz_photos/fqyr…

[M] Everything was SOOO DELICIOUS!!! Unfortunately the only thing that I can complain about is that we got too full and couldn't finish the sides!

[W] The dish that stood out the most was  the Cream Corn with a Kick! Man, it's something I had never experienced before. The top layer was some sort of baked, flaky thing that I can't even explain with the corn on the bottom. It was kind of like a cream corn pie per say. [ yelp.com/biz_photos/fqyr…

[M] Our trio of helpers were really attentive from getting our finished plates to filling our water glasses and checking in once in a while to make sure everything was okay.

[W] The restaurant makes you feel so high class and welcome. We definitely paid for the food and experience because everything was just great. At the end of dinner, Mona had a nice little trio ice cream dessert with fruit toppings [ yelp.com/biz_photos/fqyr… because the waiter found out that it was her birthday. They give you the whole bit with the birthday song and the lit candle but it was a fun experience. We were also given 2 bags of complimentary coffee cakes upon leaving. [ yelp.com/biz_photos/fqyr…

[M] Overall, we had a wonderful experience here. We'll be checking in again in the future and make sure we have a big enough appetite to finish our food! :3

19/03/11 | Link | Rating: 5.0
202. Rick L.
We ate at the Manhattan Deli it was very good! I couldn't finish my sandwich it was so big.  The girls couldn't finish their hamburgers they were huge! Tasty meat. I had to try it.   We will defiantly come back.  Better bring a big appetite. Lol.

10/02/13 | Link | Rating: 4.0
203. Kat S.
I recently had lunch at the new Manhattan Deli, inside the Atlantis Casino.  I was so pleased to see the varied menu, and the food was superb. I use to eat at Jerry's Deli at lot in LA, and the matzoh ball soup, is every bit as good as Jerry's.  The portions were more than generous and so fresh and tasty.   I then took a tour of the newly remodeled casino and was wowed. There are lots of get away places for people like me, who need some quiet time away from it all.  The spa area was just so gorgeous, I did not want to leave. They have so many wonderful services and the atheistic quality alone, was worth spending time there.  I cannot wait to go back and really have a luxury vacation less than an hour from home! Do yourself a favor and stay at the Atlantis, or at least go in for a meal or a massage!

07/08/13 | Link | Rating: 5.0
204. John G.
(Continued from my review of Atlantis under "Resorts")

Short synopsis of first portion: I really did not find their customer service to be any good.

I ate at the Purple Parrot (their diner-style restaurant) and had a very good server named "Mike D." he was very helpful and his recommendations were right on target.  I had very low expectations for the food quality and was pleasantly surprised when it turned out to be pretty good. On the table was a placard advertising casino-wide specials like their "eat at the Purple Parrot and get a $10 game center card for $6" special.  Great! I needed something for the kids to do tomorrow while we hit the tables anyway. Well, when we actually tried to use our receipt at the Fun Center to get the $10 card for $6, the young kid behind the counter had to get his manager - a 20 something brunette with glasses - who informed me I had to have the itemized receipt and not the credit card one. Really? I tried to explain that not only do I never take the itemized receipt, but also that this stipulation was nowhere on the placard advertising the special. How is a reasonable person supposed to know to bring the itemized receipt? Guess what her response was? "Sorry, I don't make the rules" along with a blank stare. I offered to go get the placard so she would understand how confusing this was.  "Nope.  Sorry."  I was beginning to sense a pattern.  Granted, I can't imagine a less fun position in a casino than "Fun Center Manager", but this was ridiculous. I was truly flabbergasted.  About then the other 20 something manager, Scott I think his name was, who was standing nearby observing the whole stalemate said, "why don't we just do it for him this time?" The other manager begrudgingly agreed.  I do not feel that I am exaggerating when I say that she actually seemed disappointed to give me the $4 discount on the card! As the lady was ringing up the transaction, I turned to the male manager and tried to explain that this was the third time in one day that I encountered people employed by the Atlantis who apparently have no concept of customer service.  There are so many ways to say "no" that lets the customer know that you want to help find a solution and none involve "sorry" as a one word statement and never, ever end with "I don't make the rules."

I stayed in Atlantis' luxury tower and paid luxury prices for it.  The room was actually very nicely appointed and the bed was very comfortable.  The shower head was one of the plate-sized ones that spray a large area of water which was also pleasant. That's where the good points end. My 6th floor window had a beautiful view - of a gigantic AC condenser and a super high intensity metal halide lamp placed roughly 15 feet from my window and pointed seemingly directly at me as it lit up the outside of the building. The old school pull curtains (you know, the ones with the fiberglass rod that you have to search for and pull across to try to limit the searchlight's effect inside the room) were just slightly undersized such that one corner or the other would always let light in no matter how much you played with them. Really something I expect from a Howard Johnson's and not so much from a "luxury" hotel.  I was also surprised to find that there was no TV channel listing anywhere in the room, so when I wanted to watch the game as I was getting ready, I had to go up one channel at a time with the associated 1 to 2 second delay between channels. Just long enough to be frustrating.  I finally called the front desk the second day and asked them to bring me a channel guide. I guess it is a not-so-subtle way to encourage guests to order movies. To me, it is the little details like that that differentiate a hotel from a "luxury" hotel.

I really wanted to like the Atlantis when I booked the room, but I'm afraid I will not be returning anytime soon.  My overall experience with Atlantis' "customer service" and "luxury" left me wondering why I wasn't staying at Circus Circus and using the extra $300 I would have saved on each room to play craps, rolling the dice the way I normally do.

24/06/13 | Link | Rating: 2.0
205. Mark P.
Casinos are not really my kind of thing to visit. I'm not saying they're bad. I'm saying that I've been into them, almost my whole life. My hometown has a few casino buildings on the stateline. I guess you can say that I know my way around in casino with hotels and all that stuff. Atlantis in Reno is actually the first time I've been in. I can't remember if I did visit before but what I do know is that I don't visit Reno very often and I didn't know I would live in the city as well. Compare to Peppermill where their building has air purifiers that seem to be everywhere, Atlantis doesn't have them and the air is hazardous. But that's what casinos are, they're filled with cigarettes smoke and what not but the idea of gambling never comes into my mind. I'm not much of a gambler. Quite frankly is boring. The hotel they provide is great and if you're the one who's taking a trip, good looking casino with hotels like Atlantis or Peppermill are the places you should check-in for a room. The buffet restaurant is pretty good. So many selections to choose from compared to Harrah's in Reno. Had my fill to a satisfying level. I would go back for sure if I want to get another fill.

08/04/14 | Link | Rating: 3.0
206. Michael L.
This for the casino as I do the hotel and restaurants on their own.

This place is usually fairly busy when we go which is good and bad. Good in it makes for an active vibe and bad as so many of these folks smoke it kills my ability to breathe.

The decor is again good and bad, it is good as it creates a feeling of life and activity. It is bad as it is somewhat dated. Most of the seats at the machines are comfortable.

Each employee encountered has been friendly and helpful when needed.

The play... I so far have walked away even or a winner of small amount and can play quite some time on very little.

I am not a gambler but play every now and again when we are waiting for something or eating dinner.

10/02/13 | Link | Rating: 4.0
207. Natalie S.
4 stars for the room and 2 stars for the ventilation. I read reviews about the smokiness and after visiting Boomtown and Peppermill, Atlantis was far more smokier than the other two casinos.

The remodel makes the rooms look a lot spiffier and modern, but you can tell where they didn't remodel (the green tiled bathrooms!). The room was clean, the bed was comfortable and I had a flatscreen in my luxury tower room.

I swam at the pool in the indoor atrium and it was not filled with people like the outdoors one. All in all, Atlantis was what I expected.

24/07/11 | Link | Rating: 4.0
208. Crystal W.
Review is for the casino. Boyfriend, friend, and I stopped by to see what their players' club had to offer, and we weren't disappointed. Their free play for signing up is pretty nice - ranges from $3 to around $400 in slot play. As you play, the free play "replenishes" the bet you made on the slots.

Decor was generally nice (pretty ceilings, interesting rock formations), the smokiness level not too high, employees friendly and helpful, good slot machine selection, and quick drink service.

Overall, a good casino.

16/01/13 | Link | Rating: 3.0
209. john b.
Who needs slots when there's Ms. Pacman?  Their arcade is solid and (for those of us who want something besides gambling in a hotel/resort) the atmosphere, food, and employees were all very good.

11/07/13 | Link | Rating: 4.0
210. Nora C.
This is our favorite upper Nevada casino. We were invited there when they first opened for some obscure reason, and had a great time, for practically nothing and it's been our favorite ever since.  I like the spa, have had some good massages there in the past and have never had a bad, and rarely even a mediocre meal there. That's pretty unusual in itself. We like the location since Reno has so much run down, seediness downtown.  Really nice rooms with more than the usual amenities and we hit our biggest jackpot there, so far, which really helps endear a place to indifferent gamblers.  Best of all, I'm crazy about the pan roasts on the mezzanine. They are to LIVE for, and the buffet is about the best in Reno. Those pan roasts are the real reason I've kept going back there, year after year.

26/08/13 | Link | Rating: 4.0
211. Dan S.
My wife, two kids, and myself have stayed here a couple of times and really like it. We are from Northern California where it is freezing and we were looking for a indoor pool. The one here is nice. The service is really good and the rooms are clean. Price for weekday is around 75. Good place to stay.

11/12/13 | Link | Rating: 5.0
212. Mary F.
Could use some updating in the casino, also a better hvac, very smoky in comparison to Silver Legacy.  Overall, still a fun place, love the cookies in the afternoon.  Bartenders very nice and attentive, casino drink waitresses not so much.  Their Java cafe has outstanding coffee mochas.

10/06/14 | Link | Rating: 3.0
213. Jon B.
Caveat....The Atlantis Hotel is located in Reno, which for the most part has never graduated from the late 80s early 90s motif...obnoxious color pallets, faux marble, etc.  This hotel is very, very tired and I had I paid say 100-150 bucks I would have given it a healthy three stars but I paid $360 which is more than I often pay at the Wynn or Encore in Vegas.  Not worth the dough by any stretch and would have been just as well off at the Ramada for 1/3 the price.  Oh and if you do stay there save your duckets and eat off campus.  All of the restaurants are over priced and one star worthy at best.

27/05/14 | Link | Rating: 2.0
214. Phil P.
Before I start, let me explain my rating:

Hotel Amenities and Rooms 5 Stars
Napa Bistro 4-5 Stars
Valet Parking 4 Stars
Sports Bar 4 Stars
Purple Parrot (for Breakfast) 3 Stars
Gaming, etc. 4 stars
Customer Service/Casino Hosts - 1-2 stars.

Wife and I made reservations for the concierge level of the hotel. First, let me mention 2 things. I am a Royal Diamond (meaning that I spend a lot of money here) and second, as of today, I am the Yelp Duke of the Atlantis.

We check in, and we have a standard room. As a Royal Diamond, we are assigned a Casino Host, ours is not in. We are told by a rather neanderthal young man (who is also a Casino Host) that he can't help us, but our host can....he also mentioned that our host would call us and would try to fix this situation. I ask him why he can't take the initiative to take care of this for a good customer and he had no real comment except attempting to stare me down while we talked.  I suppose this was to intimidate me and get me to move along.

We go, have dinner at the Napa Bistro (this was a great) and stop back to see if our Casino Host was in. He's BS'ing with a couple of guys for about 10 minutes and finally notices me. His lame excuse of why he didn't follow up and call was inexcusable. He takes my players card and goes into another room and spends 10 minutes or so sitting and chit-chatting with one of the women behind the semi-clear glass doors. He finally comes out and tells me that he can't help me and that I should have called him to make my reservation. This is the same thing as telling me that it is my fault that I didn't get my reservation....that they excepted.

The Atlantis touts a 4-diamond experience and so far, it has been far from exemplary. The Peppermill is about the same distance from our house and we have been faithful to the Atlantis in order to get a higher status for comps, events, etc. When they have no loyalty to their customers and make excuses, it's time to make a change.  

If you do not have high expectations, this is a great place.

20/10/12 | Link | Rating: 2.0
215. Briggs A.
While just about every one at Atlantis is great, I wanted to give a shout out -- and two thumbs way up -- to Brian, shuttle driver -- who delivered me to the airport right on schedule in a friendly, courteous way.  Give that guy a raise!

12/01/14 | Link | Rating: 5.0
216. Letie W.
This is a review of the hotel/casino only as I did not stay in the rooms. I stopped by to check it out and see what all the hype was about. Although I never made it to their famous buffet (perhaps next time?), the casino itself was very nice, clean, and not so old looking as some of the other hotels in downtown Reno. I've heard the SPA is great, so that's something to check out on a future visit.

The parking, however, is a totally different story. The first section closest to the hotel/casino is reserved. The rest of the parking is open to the public. The problem with this place is that there just isn't sufficient parking! Yes, you can valet, but personally, I'd rather save my $$ and spend it inside the casino...not to park my car! That being said, be ready to make many rounds around the lot till you find a space...or...I guess... valet.

17/03/12 | Link | Rating: 4.0
217. Heather V.
After visiting the Atlantis Hotel twice now, I thought it was time to give a positive review.  

Each time I've visited, the rooms are clean and quiet (super quiet, which is great for me,  am a light sleeper and hear EVERYTHING) and the staff is always helpful and courteous. The rooms are reasonably priced and were recently re-done about a year ago, offering new beds and tasteful furniture and decor.  Comfortable, spacious bathrooms and room to move around in your room (no cramped quarters here).   There are both indoor and outdoor pools, neither are huge, but enough to enjoy yourself in, and if you get out early enough, you can possibly get in some laps.

I've eaten breakfasts here from room service (meh, it's pretty a-ok - and don't forget they always include the 18% gratuity) and the nicer restaurants in the hotel get rave reviews from locals.  We ate dinner at the Bistro Napa and really enjoyed it -- great entrees and cocktails, but also a nice offering of smaller plates, all vegetarian friendly.  The flatbread pizzas were especially nice, and the veggie options were delish, try the artichoke and goat cheese pizza.  Not a single complaint.  I'm planning to visit the sushi bar soon enough, and I've heard nothing but great things about the spa.

Of course the hotel is in Reno, so there's a huge casino (complete with the smokers) on the first floor, so if you gamble, I'm sure it's enjoyable. Nevada allows smoking in all its casinos, so regardless of which casino you visit (Reno or Vegas), you'll get the smokers.

I come to Reno for work, so the Atlantis is my choice of hotel when I visit.

01/06/12 | Link | Rating: 4.0
218. Berny D.
Nice hotel. Friendly casino workers . Questionable front desk. I booked atrium level but front desk put me in dolphin level. No explanation whatsoever. Only reason i know they put in a dolphin level was because when i confirmed my reservation i specifically asked if i will be in a higher floor and the girl said yes and even asked me if i prefer mountain or city view. But on check in i was put in 5th floor. The girl told me they were sold out so that was it. On check out day , I asked what level i was , the girl told me " dolphin level" so to me its false advertising. Why would a "4 star hotel" do such thing?
Also, pillow had hair ( looks like pubic ) then on the bed cover again. Did not report it because i already was unhappy how i was treated on check in.

20/01/14 | Link | Rating: 3.0
219. Tom D.
Took a mini-vacation with my 25 yo son and couldn't have had more fun.  Staying at  Atlantis for just $60, including getting two breakfast buffet tickets, $25 in playing cash were the perfect ingredients for having a blast! The staff at Atlantis were wonderful and patient while my son learned blackjack. Went to their Sky Terrace restaurant and ordered two combo seafood pan meals and they were 5+ star. The chef was very friendly and when asked how many of these does he prepare a night he simply smiled and said a lot. The wait staff were on task. At least every five minutes we were asked if we needed anything and topped off our waters. So if you have someone you want to have some quality time with, Atlantis is the place. Plan on going back in a month. Maybe with my honey next time.

08/02/14 | Link | Rating: 5.0
220. B. P.
Marked 5 stars so they'll show my review :) This place deserves....NONE!! I don't want to go into all the details, too many, but briefly just want to warn people not to go here, especially locals. The sercive I recieved was shady and unfriendly. They don't appreciate you visiting, that's for sure! I was so excited to use the BOGO buffet coupon but not wasting another cent there. I thought I'd give them another shot but will continue just to visit my lovely PEPPERMILL! They treat locals SOOO good there, always great service, food, strong drinks and LuCk. Atlantis, take notes. Please excuse my back, as I walk out for the last time.

01/08/14 | Link | Rating: 5.0
221. Jeff S.
Not as nice as I thought it would be, booked on Expedia, luxury tower room with view of ac vent and concrete wall.  Buffet was very good.

04/03/14 | Link | Rating: 3.0
222. Jesse C.
Typical casino atmosphere, it stinks. They suck the life out of the local players and treat them like sh*t so now most play at the Peppermill.  The hotel rooms are very mediocre and when I stayed there a couple of weeks ago a fight actually broke out right outside my hotel room door!  Security was called but nothing like a brawl outside your door to make you feel safe and secure.  Needless to say, I won't be staying there again. The only reason this place gets two stars is because the sushi bar is pretty good and happy hour at the bar upstairs is great.

05/03/14 | Link | Rating: 2.0
223. Albert A.
I'm not sure about how the other rooms that other reviewers stayed in are not satisfactory... We've stayed here twice already this year and it is the absolute best hotel in Reno.  I have stayed in many of them GSR, Peppermill, Harrah's, a hotel bought out by Harrah's, some dive motel, CircusX2, etc. Atlantis is by far the cleanest and most comfortable and very affordable. The all-you-can-eat sushi is a must if you want a good deal on sushi but don't expect it to compete with the best sushi places in the bay area.
On a side note,
I wish Reno gamblers take a shower more often because Reno in general have a stench in their casinos. Unlike Vegas where it stinks on the outside - Reno stinks pretty much all over but it's a hop, skip and a jump to ski resorts while having a good gambling variety.

05/03/14 | Link | Rating: 4.0
224. Peter C.
The last time we were in Reno we really wanted to eat at the Atlantis Steakhouse, but with no reservation we weren't able to get in.  One year later, we made it a point with our skiing companions to give the steakhouse a try, and it was a good meal.  I got the prime rib, served with a mild horseradish sauce and it was pretty good.  The only part that I didn't like was that a part of it was cooked the way I liked it, but the other part was too rare for my tastes (see pic).  As a comparison, when I ordered the prime rib at Houston's (Pasadena location) it came out the same temperature the entire way through.

As usual, Mrs. C scored the strongest thing from the menu by ordering the rib eye.  It was cooked very nicely and had tons of flavor!  Our sides were the spinach and mac & cheese, and both were excellent.

I don't remember the service being particularly good or bad either way, so it must have been just fine.  We were way too full to eat dessert, but I didn't see carrot cake on the dessert menu so maybe it's not such a big loss anyway.  A great way to reward yourself after a hard day on the slopes!

11/02/11 | Link | Rating: 3.0
225. Mark D.
Ate at the Atlantis sushi and oyster bar on Xmas day stay away people if you know what's good for you everybody that has anything to do with  that grotesque slop house should be fired
More authentic and palatable sushi could quite easily be found at the  mission for the homeless or any 7-11 !!!!

27/12/13 | Link | Rating: 1.0
226. Michelle T.
This review is specifically for the casino. Weird layout but not as smokey as other casino's. Even though they have a small arcade, this place isn't good for kids. Machines payed out. Walked away a winner :)

19/02/12 | Link | Rating: 4.0
227. Korina B.
Everything about this place is amazing from the food to the pool. I've been staying here for years and they're always upgrading it to make it even better. By far one of my favorite places to stay at in Reno

01/02/14 | Link | Rating: 5.0
228. Shawn B.
The comps are amazing and I can even win sometimes.

16/03/14 | Link | Rating: 5.0
229. Ash S.
Started out my birthday with the Atlantis sushi bar all you can eat lunch, for 17 basically 18$ you can get your moneys worth. I ended up myself eating over 60$ worth of food and it was great, i totally recommend the Neptune hand roll and the mountain roll. We had a nice sushi chef very accommodating and always ready to take the next order!

23/12/13 | Link | Rating: 4.0
230. Steve S.
Clearly, the rooms are spacious and comfortable.  The bathroom was OK, as one would expect, with proper amenities, but there was no evident vent/exhaust, and couldn't find a switch.  The TV has a great picture, but couldn't access a content guide for "what's playing" and I tried all the Menu functions.  Ordered one of their "oven brick" pizzas in the Cafe Alfresco.  It was more like a frozen pizza in texture and taste.  This was a Tuesday night stay, and the buffet line was super long...folks must have had a very long wait, indeed...don't know if it was worth it?  Anyway, we were "ok" with it...and may stay again on a return trip. That buffet must be a killer?!?!

11/06/14 | Link | Rating: 3.0
231. Mitch B.
(REVIEW FOR HOTEL/CASINO ONLY)

It's the nicest spot in Reno, with the best casino action. The rooms are clean and adequately sized. I paid the extra few bucks and got a room in the Concierge Tower which includes a continental breakfast every morning and horsey duvers every evening (which were both delicious). Gaming floor is hoppin', even though there is a lot of low roller action dominating the room. Way too many families draggin' kids through the casino at 3am for me to make this a recommendation for a second choice for Vegas (that would be Tahoe), but if you are in Reno, this is the joint.

WHEN YOU GO- tables here are rockin' as are the bar top slots ( I left a winner after playing both). Great service, colorful characters and a chill vibe. Atlantis is def the nicest hotel/casino in Reno.

10/03/12 | Link | Rating: 3.0
232. Joyce S.
Our room was clean and well decorated, the pool was tropical and fun! The food was delicious and reasonably priced, plus I got a teachers discount! Sweet Deal! They also helped a youth group with free over night stay tickets for their raffle! Wish we won it!

22/09/14 | Link | Rating: 4.0
233. Michelle A.
We've stayed here atleast twice now. The rooms are clean and modernized. The staff here are friendly and helpful. Great pool area. Buffet is good too.
What stood out from the last time we were there was the water they offered in the lobby. One had lemon and oranges. The other was pineapple and mint leaves. Delicious! I found myself passing thru the lobby just so I can drink more water! It was that good!!

29/04/12 | Link | Rating: 4.0
234. B. K.
Horrible casino, horrible time playing.  Waiting for an hour when the casino is dead for a coffee is unacceptable.  You're better off playing at your local gas station than coming to Atlantis

23/12/13 | Link | Rating: 1.0
235. Suzanne L.
Is it possible to give 0 stars? We had a reservation, and the credit card was charged. Even called to confirm. When we showed up 30 min later at 9pm exhausted from a day of driving we got the "I do apologize mam, we have no rooms" they told us we needed to take it up with Expedia and they held no responsibility for their 3rd party contracts. Finally after and hour (10pm)when we played the "you are discriminating us" card we saw them physically twitch and they managed to magically "find" us a room, but for more $ than our original reservation! What jerks! What liars! A shady bait and switch!

21/05/14 | Link | Rating: 1.0
236. Ann P.
FOOD POISONING
Almost died
Never drink
No medications
Bad clams
Many other food poisoning complaints
Will spread the word before they poison more people

21/11/13 | Link | Rating: 1.0
237. Mat M.
I was in Reno for business and had the opportunity to stay at both the Atlantis and the El Dorado.  There isn't much comparison between the two, and I really did enjoy my stay here.  It's a modern hotel with good food outlets, and a good staff.  It feels like a JW Marriott with a casino.

The staff was really helpful and friendly here.  The girl checking me in was really helpful and courteous (from New Orleans).  The valet attendants were friendly, prompt and helpful.  The room was clean, modern and has free WIFI.  The bed was comfortable, the room was modern and the TV was huge with all the jacks for hooking up laptop's.

I'd stay here again without hesitation or at least compared to the El Dorado.

11/11/12 | Link | Rating: 4.0
238. Deanna F.
Thank you, for a restful and Peaceful Stay. I sure love hanging around this place. I really excited to see my Friends. My home away from my home.

29/10/14 | Link | Rating: 5.0
239. Dennis T.
Entering Atlantis Steakhouse, based on other Yelp reviews Diane and I had very high expectations, although it was difficult to imagine how our meal, service, and ambiance could have been as good as we had experienced at Bistro Napa the evening before. As things turned out on this dining excursion, we experienced stark, night and day differences between the two upscale Atlantis restaurants. Ambiance was quite comparable. In fact, Atlantis Steakhouse's beautiful, modern decor might have been a tiny notch above Bistro Napa in sheer elegance--except at Atlantis Steakhouse the seat of the cushioned booth seemed too low for the height of the tabletop. Until the food occupied my paramount thoughts, I felt like I was sitting in a hole! A comfortable hole, but a hole nevertheless.

The meal started out well enough, with good sourdough bread and Lavosh. This was followed by superb Calamari with a creamy Lemon & Herb Aioli. The Calamari was almost as good as the Buttermilk Calamari we had greatly enjoyed the previous night. But Cocktail Sauce did not mesh well with this Calamari, and it took FOUR requests, and 20 minutes from the time I initially ordered it, to receive an Iced Tea.

As will soon become clear, breakdowns in service became a repetitive pattern as our dinner progressed. French Onion Soup with Gruyere Toast was very delicious with many caramelized onions and a generous amount of broth served in a large, white, lion-adorned bowl. And, Steakhouse Salad--although not particularly distinctive--was interesting. It was principally composed of field greens, radicchio, tiny tomato halves, carrot shavings, and a Crostini mixed nicely with a small amount of Bleu Cheese Dressing and  Roquefort Cheese crumbles.

But now service became even more inattentive. After my Filet Mignon and Lobster Tail were presented, I had to ask for a steak knife to cut the two viands. A well-honed cutting instrument was especially needed because Diane and I were splitting the Lobster Tail.

Once I received a steak knife and cut into my 8 oz. Filet, I noted that it was perfectly cooked medium rare as ordered, and, after being dipped into an excellent Mushroom Sauce and Bearnaise Sauce that accompanied the steak and button mushrooms, forkfuls of beef were very tender and delicious. However, I found Atlantis Steakhouse's Signature Steak Sauce to taste like unwelcome Barbecue Sauce. My Baked Potato was large and of good consistency. But, in addition to butter and chives, I made the mistake of having bacon added. This was seasoning overkill on a Sea Salt Crusted Baked Potato that already had several salt crystals on the skin topple inside.

My half-portion of the 8 oz. Cold Water Australian Lobster Tail was sweet and tasty after being dunked in drawn butter. But, alas, Diane's Chilean Sea Bass was slightly undercooked and had to be re-fired. And, our server took her lobster away with the sea bass. Then I ate while Diane waited, and waited, and waited for return of her reheated dish. It took a full half hour before our server came back to the table with well-cooked sea bass and reheated lobster meat. Just before that occurred, Diane saw our assistant server look in her direction and say something to the main server, after which he bounded for the kitchen in a hurry and returned with her plate. We may well have been forgotten for a time.

When the food returned, the sea bass was cooked just right but now the lobster was slightly overcooked. The assistant server apologized to Diane that her Chilean Sea Bass had been undercooked, so the existence of a problem with the original preparation of the fish was acknowledged. When it comes to food, my wife is not persnickety--except for insisting that no vegetables appear on her plate (other than potato) even as a garnish!

When Sweet & Low ran out at my table, the assistant server was asked for more, said she would get it, left, but never returned with any. She brought dessert menus for us to peruse, and 15 minutes later asked if we wanted to order any desserts. We declined, and the menus were retrieved by her. A few minutes later, our waiter arrived to ask if we desired any desserts. Our server and assistant server were out of sync like that the whole night.

Then, when I was asked to write down my room number to charge the meal, the pen provided for that purpose didn't work. I chuckled at this, because it seemed to fit our experience. I also found it curious that in every other Atlantis restaurant we had been given a comment card with our check, but not here. It seems as if some persons besides us must have realized that some serious miscues had occurred in both the dining room and the kitchen to mar our dining experience. So I have entered those comments here.

We plan to dine at Atlantis Steakhouse again someday, because on the whole the food was excellent, and we may have just had an off night of service. I certainly hope that is the case.

16/08/11 | Link | Rating: 3.0
240. Matthew A.
Stayed here for the weekend - two nights.

The good...

Poker dealers and staff very friendly.
We stayed on the 23 floor in the concierge towers with complimentary breakfast and hors d'oeuvres...hella nice!  Nah..we chose not to get a butler...haha.
Wifey won $400 plus on penny slots.
Indoor pool nice and warm.

The bad...

Lost $120 at the poker tables...ugh.
Had to keep sticking room key in elevator to get up to the 23rd floor.
Wifey ended up losing the $400 back to slot machines the next day..go figure..sheesh.
Wifey said she saw somebody's huge green phlegm floating in the pool..she got out immediately..while me and the kid stayed in..haha.

Would stay here again..maybe.
Would recommend this place.

08/10/12 | Link | Rating: 4.0
241. Tiffany N.
This review is solely for the Seafood & Steak Buffet.
(I've stayed here once before but I barely remember anything about it).

I believe it is roughly 30-40 per person to enjoy the buffet. Granted, that sounds like a lot, but you have to take into perspective what you are eating.

Seafood and Steak.

I had about three plates of crab, another plate of the buffet variety and the prime rib.

They had two types of crab legs, on ice and warm. I definitely recommend eating the warm one, the meat tastes a lot better and not as fishy.

The prime rib was delicious! It was perfectly cooked and the chef gave me a good slice.

Overall, this is a lovely to place to go to if you want to splurge on your trip.

27/11/12 | Link | Rating: 4.0
242. Lucy O.
Got an amazing deal on Priceline and the total for this hotel was 45$ .. Which is great for a room in a 4 star hotel. We pulled up to neon lights covering the hotel , resembling a tanning salon. Inside it feels a bit stuck in the 90s.. I wouldn't say the crowd at the place was young and hip.. More so older and a bit trashy looking. The whole vibe of the place was super weird.

Saying this, our room was really wonderful. The beds were insanely comfortable and worth the price. The tv only had limited channels and buying a movie was 16.99$ , which is fully and completely outrageous. The shower was kind of grimy and the design in the room , again was stuck in the 90s, with dolphin pottery lamps as the theme.

We ate at the buffet for 18$ each and the food was decent .. Nothing unbelievable or delicious. Just another odd buffet with again 90's style palm trees and booths everywhere.

If you are looking to be around young, fancy, exciting people in a cool hotel, than do not go to this hotel. If you want a cheap stay and a comfy

07/10/13 | Link | Rating: 3.0
243. Larry T.
Biggest gripe: The noise level. This place is way too loud, even  by casino standards. The PA system, the slot machine sound effects, the music, all set to overkill volume. To make matters worse, the music playlist blared throughout the casino floor is primarily the worst garbage from the 1970's. Sheer ear torture. "Get Up and Boogie", "This Will Be (an everlasting love)","Fever", "Jungle Love" "Don't Rock the Boat" "We Got the Beat",.. horrendous disco, funk, soul, jive, hip hop trash.

09/06/14 | Link | Rating: 2.0
244. S R.
The rooms are awesome! Super comfy beds, beautiful decor. Only weird thing is the "lamp" on the nightstand is not for light its just for looks! And we got the cheapest room price wise, very impressed!

13/08/13 | Link | Rating: 5.0
245. Brian L.
I didn't come here to play games, so this is more of a review on Atlantis Casino's hotel rooms.

Before arriving in Reno, I looked up hotels and wanted to find a good deal on a comfortable suite. Searching on Expedia, I noticed that Atlantis had a room with a King sized bed for $60 a night which sounded like a deal to me. I had actually visited Atlantis in the past to play games and eat at their buffet, but I had never actually stayed at their hotel. Since I knew their buffet was ridiculously good, I figured their suites had the potential to be just as great.

At the check-in, the front desk employee informed me that there were no free single King bedrooms, so they offered me a double Queen--lol for one person. The room was huge and included a refrigerator, safe, ironing board/iron, hangers, large LG flat screen TV (40'' or so?), and an iPod/iPhone radio clock with a charging jack. Furthermore, the bed I slept on was super comfy. It had a tall leather headboard which was great for sitting upright to watch TV--if I drove a truck, I'd figure out a way to take it home with me.

The room did have its share of drawbacks though. First, the wireless internet was turtle-slow, and I gave up on trying to use my computer that night. I'm sure plugging in would have been faster (there is an ethernet port in the room), but I didn't feel like retrieving my cord from the car. Second, the TV channel selection wasn't very good (y u no has USA Network or HBO?). There's probably a good reason to this... Atlantis is probably thinking, "Hey you're at a casino! Stop watching TV and get your ass downstairs to spend more money." Well after a whole day of driving, all I wanted to do was sit back and relax. Lastly, their elevators are a bit odd. Most of the elevators will only go up to certain floors, so you have to find the set of elevators that correspond to your room floor.

Overall, it was a great experience, and I'd recommend Atlantis to anybody interested in fairly cheap room rates in Reno.

12/07/13 | Link | Rating: 4.0
246. Allie A.
It's been years since I walked in here, but a recent meeting brought me into the casino.  It did its job - I walked for about 3.4 miles, blinded by the carpet and lights before I found where I needed to go upstairs.  It does look a lot nicer since I was last here, a bit more upscale but who decided on the decor?  Giant seashells?  What does that have to do with Reno?

The meeting was upstairs and the food served, an Asian chicken salad was TO DIE FOR.  If I wasn't sitting next to a bunch of malnourished skinny uptight women who looked like eating one walnut would send them running to a vomitorium, I would have eaten it all.

Oh wait, I did eat it all.  I paid $40 to sit and freeze my ass off at this meeting, I AM EATING IT ALL.

22/08/12 | Link | Rating: 4.0
247. Michael V.
I just wanted to say that the Atlantis used to be my favorite hotel in reno.  but ever since there was a mix up with my hotel room they billed me for a night that I didn't stay there.  then there was damage to the room and they billed me.  so after placing a complaint on yep they offered to refund me the money they charged me and said I was welcome anytime.  only one problem they haven't sent me any more offers so I don't go there .   its been over a year now and still no offers.   I was a VIP now I'm just disappointed. I even gave a nice review after they called me and asked me to take back bad review.   to bad

18/09/14 | Link | Rating: 1.0
248. Gary W.
Been going to Reno for years, in the past the Atlantis has always been decent.  Not this trip.
1. Reserved a room with a king bed, when we checked in was told they had  
   " a lot of rooms " when we got to the room, it was two queens.  When        back down stairs, and was told they don't have any kings as they were sold out.
2. When we arrived informed the valet not to take the car far as we were coming right back, guess what waited 15 minutes to get the car.
3. Our room came with breakfast! which was the buffet! took three bites and called it a day.  To call it bad would actually give it a name.
Overall would not come back again.

24/02/14 | Link | Rating: 1.0
249. Tony U.
Just returned home after a week at the Atlantis.  I have to say that throughout, the service was impeccable and very friendly.  The overall Casino set up was not bad either with a lot of craps and black jack tables and a nice poker room.  The poker room's pretty good and if your pocket aces get cracked in a hand, you win a complimentary "wheel of fortune" spin with a chance of winning $300.  I had my aces cracked in a $25 hand and wound up winning $50 on the spin for a profit.

There are some very good places to eat here.  The sushi/Oyster Bar that narrowly towers above Virginia St. is to me the funnest and cosiest part of the Atlantis and they serve some excellent oysters and a killer Seafood Combination Pan Roast which I strongly recommend.

The poker table dealers are very friendly and the waitress service reliable.  The video games seem to have like a 50% return on the dollar which was a downer.  The blackjack tables were profitable for me and the craps table was very cold.

At the poker tables, be weary of the old men and take advantage of any poker player who has lots of tattoos or looks like a thug.  Sharks=Old Farts.  Thugs=Bad Poker Players/Fish/Easy $.

Participated at the WPT tournament and was happy to say I made my first ever final table.  I got eliminated in 8th Place when I shoved pocket aces all-in  pre-flop and was called by a larger stacked player who had Pocket Queens that turned into a set after the flop.  That means I'm gonna have to dock a star off of this place.

Seriously speaking, I will dock a star off of the Atlantis because the Chinese/Asian Food selection was poor.

That being said, there's an excellent Kosher Deli (the Manhattan)  that serves a top quality Matsah Ball Soup and the best pastrami I've had West of the Mississippi.  Look forward to coming here again some day as I love the location far off from the seedy, hectic strip.  Close to the Freeways and Outlet Shopping in Sparks and an even closer one a few miles South, it's gonna be hard to find a better place to stay at in Reno.

Other negatives are the open floor policy which means that non-quests can lurk on any floor up to the 18th floor and the presence of too many smokers which just makes everything stink of tobacco.

Compared to the old Reno establishments, the nicotanial environment's not all that bad though.

Look forward to coming by here again someday.

Oh I almost forgot, the Napa Valley Grill has a killer happy hour from 4-6pm everyday when drinks and all food items are 1/2 off.  You'll save around $50 if you eat and drink there during those hours.  The buffet's pretty good too if you need to eat healthier....or unhealthier....

26/09/12 | Link | Rating: 4.0
250. Jennifer B.
Staff was very friendly when we arrived. The lobby and surrounding areas were very clean. Very impressed by our rooms. Very clean and the beds were nice an comfortable.

26/06/14 | Link | Rating: 5.0
251. Andrea B.
Rooms are clean and nice. Staff is great. On site food is great. Just needs a bowling ally :)

08/06/14 | Link | Rating: 5.0
252. Aaron C.
Stayed in the luxury tower in room 1242. The room was nice other than the bed being a little lumpy for my taste, and bathroom was on the smaller side.  Stayed for 3 nights for $180 so can't really complain. Would defiantly stay here or peppermill. The other casinos in reno are quite dumpy.

23/06/14 | Link | Rating: 5.0
253. Julie H.
I had a nice stay here. The room was really nice! The casino area is ok if you stay around the edges, unless of course you are a smoker. The middle section is so smokey it made my eyes water just walking through. I would have liked to try the sushi bar area but my date wasn't too into trying it out.

28/06/14 | Link | Rating: 4.0
254. Clint C.
I have stayed here a lot over years. This place is really hit and miss. We had reserved a hot tub room 2 months ago. Arrived yesterday and there wasn't one available.  We got stuck with a normal 2 queen room. Ok can we at least have a soak and poke room the next day. We get the yes answer. It's now pushing 4 pm and still no room. We have talked to supervisor after supervisor. Finally get into a room at 415pm.  Games are much tighter than normal. Food has been good but service is lacking for this place. And to top it off parking is horrible.  We will not stay again

23/03/14 | Link | Rating: 1.0
255. J J.
My husband went here for a business meeting one night.  He paid for the bill & tip with the company card.  The managers came out after he paid the bill and asked him if there was anything wrong?  He said no everything thing seemed fine.  They told him, "well you need to tip more then."  Really?  You TOLD him he needed to tip more?  Yes, it was a sizable receipt and yes it was a sizable tip (well within the percent range expected).  You EARN tips, you CANNOT expect tips- especially not more than one originally paid.  It made my husband very uncomfortable and it made for a very awkward situation.  I can just tell you I will never bring my business back here, he will never bring his business back here and we advise others to beware of their apparent "hidden policy" of tipping.

22/11/14 | Link | Rating: 1.0
256. R C.
I'm so sorry to give this hotel two stars!  This was our family's favorite hotel because everything was right there.  We didn't have to leave the hotel to have a good time!  We usually get a regular room, but this time we decided to splurge a little and get the spa room.  Everything was going good, until the day we left.  I noticed I forgot to take out my personal items in the night stand which included my social security cards!!I called lost and found 3 times and left a message.  Nobody called me back.  I work a lot so the next time I got a chance to call I demanded to talk to somebody.  They said they never got my messages which was impossible!  I could see one call, but THREE!!!???  Anyways, to make a long story short.  All they had to say is "sorry can't find it and the employee that worked on your room has never had any other incidents before."  So pretty much they closed this issue.  I know I left my cards in there because we went out one night and I emptied my purse so I had less.  The maid returns my allergy medicine, but takes my family of 4 social security cards!!!!  BEWARE!!!  They hire thieves at this hotel and they do not investigate to well!  Even if this hotel was our favorite, I would never stay at a place ever again!!!  And they never once asked me if I wanted them to mail back my allergy medicine!  I'm pretty sure they took that too thinking I forgot!

***UPDATE***They send me a note back saying it's possible the next guest took my social security cards!!!??!!  They are blaming the GUEST!!???  If they took the time and read all the notes:  the maid cleaned it and returned the medication which the cards were with it!!!!  So right there you know one of the employees took it!  May be the maid didn't take it.  She might have turned it in, but whoever is in charge of Lost in Found took it!  Unless they let their guest in the lost and found room.  That's the only way a guest can get blamed.  And they asked me to write a review of my past experience at this hotel!!!!????  No way!  After stealing 1 adult and 3 kids social security cards I don't remember the good times there anymore until my cards are in my hand!

21/10/14 | Link | Rating: 2.0
257. Flora P.
My family and I are in town for my little cousin's graduation, and we decided to stay here. The room wasn't cheap and the hotel is definitely older. However, our room was very nice with a great view of the mountain range in the distance. Also, the food is really good (both at the restaurant and quick service area). I would definitely stay here again and recommend it to my friends.

17/05/14 | Link | Rating: 4.0
258. Laurie H.
It was a fabulous 3 days by far! Loved everything about it, from the valet parking, bellman, reception desk clerks, our upgraded luxury tower room, the casino, the restruants, gift shops, pools, arcade! It was great! I so hope to return someday it was that good!

14/08/14 | Link | Rating: 5.0
259. Eric G.
Stayed three nights here in January 2013 as part of a group get together.    Wait time was okay considering the crowd at time of check-in.    Loved the room overall though wasn't crazy about hearing my neighbors through the thin walls.    But I was happy since there were no bedbugs and I actually left a few bucks ahead at their casino.

22/12/13 | Link | Rating: 4.0
260. Pamela S.
My friend and I made show reservations in the showroom.  No assigned seating (I don't usually do that but we were committed already) told to be there at 6pm when the doors open for the show to begin at 7pm.  Last minute (no one told us about the change, we happenedstanced upon it) they changed the show time to 9pm and doors open at 8pm.

We arrived at 7pm and stood in line for an hour.  Doors opened promptly at 8pm as we entered the very large convention room we noticed no tier seating, (all on one level) all prime and semi prime seating roped off for gaming people and hotel guests, this included all seating off to the sides as well.  We found less than adequate seats and thoroughly enjoyed Wynonna.  She and her band are fabulous.  Everyone sitting near us had had the same experience with show time changes.  I wonder if they want us in their casino for an extra hour.  

Before the show started we order 2 waters from a cocktail runner, we had to pay first, they would be $6., then she took my $10 and walked towards the door where the bars were set up.  She didn't come back with my money nor our waters.  Finally she came by our aisle again, I confronted her about the $10 told her to forget the waters and just give me back my money.  She shrugged her shoulders and said "I guess I didn't write down that order" and "finally" gave me back my money.  Stopped at a restroom after the show then wandered into a restaurant and were seated promptly.  When the waitress took our orders she told us if we wanted Gelato we would have to go up to the counter and order it ourselves.  

You can all draw your own conclusions about the Atlantis, but I for one , won't be going back to the Atlantis.  Too bad because my husband and I use to frequent the Atlantis often back in the day when they had consideration for their guests.  We are locals so had no need for a hotel room.  We didn't know about their policy of roping best and next best seats for hotel and high roller guests.  I suppose they forget about we who are around all the time.  The lack of service today makes me worry.  I didn't realize it had come to Reno too.

01/09/14 | Link | Rating: 2.0
261. Niño G.
I love this hotel! It was clean and very upscale.  Their service was impecabble and had very nice staff.  My family and I will definitely be back here when we visit Reno again.

01/08/14 | Link | Rating: 5.0
262. Jim D.
The Atlantis had been given a four diamond status for quality and Winner of Excellence by Trip Advisor. They have also been rated as the number one hotel/casino in Reno. I decided to brave the cold with the girlfriend and take a 3 day weekend drive to Reno and stay at the Atlantis. Great valet service and bell hop service from the start. The Atlantis is not in the downtown casino area but South on Virginia St., but well worth the drive. Also very close to the McCarron airport. The lobby service is first rate and staff was very friendly and helpful.

The rooms are very nice, I stayed in a standard room with two queens and a great mountain view. It had a nice 42 flat screen, nice up to date decorations. The bathroom was up to date too with marble floors. They are very nicely appointed, the girlfriend really like the vanity mirror and soaps/lotions.

Atlantis has a vast casino area with a very good air circulation, there are smokers in the casino area but it is not to the point where it is totally stuffy. Modern slot machines that actually pay and they are not overly tight. I noticed three craps table with $3.00 minimums vs. the $10.00 I found in Lake Tahoe casinos. Atlantis has numerous black tables, poker table and high roller area. This casino is setup very well and appears that everyone was having a good time- meaning they were not losing their shirts.

The Paradise club card has promotions during the day and evenings where they select people playing slots and offer winnings to $1000.

The next morning I saw the craps table pit boss name Frank ...could not remember his last name. I thanked him for the great service at the craps table and he remembered my name. He said the pleasure is our James. That is great service.

I think the Sport bar is well setup but they could have used one more large screen, they have two. Knowledgeable sports staff.  The Sports bar feature all kinds of sports bet and this weekend it was the NFC and AFC sport championship. A lot of 49er fans watching the big game. For some good sports watching I like the fact that the Manhattan deli is close which features some big New York style sandwich at reasonable prices. I had the Manhattan salad (similar to a Cobb) with tuna salad, chicken salad and fruit on a bed of lettuce. On that note, the Atlantis features eleven different locations to eat at.

The Toucan restaurant has a great seafood buffet ($29.99) featuring dungeness & snow crab, scallops, oysters, scallops, salmon , basa & swai fish. All of that plus prime rib, ham, and other entrees. I focused on two plates of seafood, a little salad plus two desserts- chocolate mint pie and chocolate. Talked about stuff, I didn't eat not bread, pasta or rice so I could concentrate on the seafood.

I had breakfast at the Parrot restaurant and it was very reasonably price. I had the veggie omelette ($8.99) and it was very good. Great service too.

I think I have to take a drive back next weekend because I have some winnings in the Sports bar, time to check out the other restaurants in the Atlantis. This Hotel/ casino is working it way to a 5 star rating

22/01/13 | Link | Rating: 4.0
263. Billy K.
As far as Reno casinos go this one is definitely not that bad!  The casino floor is easy to navigate. I'm a craps player so it was nice to have a few table options!  All of the staff are very friendly and accommodating.  The room we had was very nice and super clean!  The restaurants are all very good although I would not say the buffet is the best I've had.

03/07/14 | Link | Rating: 5.0
264. Anne R.
Let me start of by saying that I have been to Reno plenty of times and I have stayed at Silver Legacy, Grand Sierra and El Dorado. My boyfriend and I came up to Reno for my 22nd birthday and we decided to stay at Atlantis (the first time for the both of us). We booked our room over the internet (which was easy), there was no hassle and we got the room we wanted at the price we wanted! Yay!

We got to the hotel on a Saturday mid afternoon and the place had a good amount of people not too empty and not too packed. The check in process was easy and fast. We got placed on the 18th floor (which is the highest floor under the suites). The elevator ride up was awesome! You got to see the outside , snow, mountains. So pretty. As we walked to the room the hotel so far was clean. We finally got to our room and it was super clean as well. It was like walking into a brand new built hotel. The carpet was flawless and the beds were clean and looked super comfy. The bathroom had a sink, a scale, plenty of towels, shampoo, conditioner, shower cap, coffee, decent sized tub and the view to our room was awesome! We could even see and lock our car from our room which was cool lol

The first night we were there we ordered room service. They had a decent sized menu to order from and plenty of choices. We called and ordered our food. The process was easy and no hassle. We ordered two burgers with fries and an order of buffalo wings. We got our food in less than an hour and it was hott and ready to be eaten. The food quality was really good and tasted really good. So we were really pleased about that.

The beds were comfy and so were the pillows! You have a set AC and heater which is nice for your personal preference. You can't hear anybody around you which is nice. This place is a good overall experience , it isn't in the downtown are like the other hotels that i mentioned above but it is not far from downtown at all (like 10 minutes).

19/03/13 | Link | Rating: 5.0
265. Kristi B.
This review is for the spa only...

I love the fact that for the price of a pedicure, or facial, or massage, you get to spend the entire day lounging around this beautiful spa. You can come in at 8am, and stay until closing, (10pm i think).

Clean. Really clean. Smells good. And there are a ton of fun rooms to explore. A few different types of steam rooms, dry saunas, indoor/outdoor pools, hot tubs. Even a strange dim lit room with stars on the ceiling, and a giant rock wall of salt that changes colors. Not sure what it was supposed to do frankly, but everyone lounging in there was napping. Hmm, come to think of it, I did have a couple of drinks and a Valium that day, so crap, maybe I imagined it.

Oh, and one of those, um, what are they called? Where all the fit, thin, healthy people go and torture themselves sweating and panting on their vacations? Oh, ya, a gym. Uh, looked cool or whatever.

Everywhere you go they have little stations set up with cold water infused with sliced fruits, teas, nuts. Nice staff, very courteous and helpful. I had a great pedicure with Lori, looks great.

I certainly will return for another day of pure heaven. Not once did someone scream in my face, or shit their pants and expect me to clean it. (No, my husband is not a geriatric patient, I have a one year old.)

11/06/12 | Link | Rating: 4.0
266. Robert V.
Three stars for great ventilation.. Would give five for the vents but had to take away from the buffet. I'm not a buffet person but the food was VERY bad.

Would not eat even if it were free.
Took another star away because no restrooms by restaurants. You're forced to walk through the casino to wash your damn hands...

Glad we stayed at pepper mill and not here

31/12/13 | Link | Rating: 3.0
267. Jennifer S.
My husband and I just spent our anniversary at the Atlantis in Reno, NV. We had no prior experience with Reno or the resorts in town so really booked a place based on price and other reviews.

To sum it up quickly:
The food was great
The room and pool were good
The casino was eh.

We stayed in room 2343. A king concierge tower room. The room was very nice. comfy bed and lots of pillows. However, if you like hard pillows, like my husband, make sure you bring your own the pillows are very plush. There was a mini fridge and a mini bar, safe and lots of space for hanging clothes, big T.V., couch and chair. The bathroom was a good size. with a tub and shower. the water pressure and temperature was great. My gripe with the room was the air conditioner. It couldn't keep up with the hot temperatures outside. We left it continuously running with the curtains closed at all times and that worked best. The elevators and the hotel halls were very warm both night and day.

We ate at the Cafe Alfresco for lunch. The garlic fries are amazing. We ate at Toucan Charlie's buffet twice! The food was very good and filling. Better than some restaurant I have been to. If you get the casino's players card you will earn points that can be used at the buffet. That makes it a little cheaper :) We also ate at the Purple parrot. This restaurant is 24 hours. they have a monte cristo sandwich to die for!!

Both the indoor and outdoor pools were nice. Both area have lots of seating. The outdoor seating is metal framed which is not great when in the sun so be careful of getting burned!!

The hotel staff were friendly and quick at check in. The bellmen and valet staff were friendly and fast.

The casino itself leaves much to be desired. There are a lot of  slot machines and we had no problem finding a machine to play. What we did have a hard time finding was a drink! The ladies moved in and out of the rows so quickly that if you did not holler out for them, they would not stop. The casino patrons are definitely in the long time retired category and definitely not fans of the out of town crowd.

The only table game we played was craps. The night time dealers at both tables are great. They basically taught us how to play the game as we went and were very friendly and funny. We had no problem getting a drink at the table!!

09/07/14 | Link | Rating: 3.0
268. Jamie L.
Spent 2 nights/3 days here with my family. The rooms had 2 beds and a bathroom with a lot of counter space which I appreciated. The casino itself is huge. It's a maze trying to find your way around the casino. Maybe it was because I just turned 21 and wasn't used to walking around casinos but all the shiny machines with their lights and colors got me lost a couple of times.
I really liked the Atlantis theme that they kept throughout the hotel. There were beautiful statues and fountains that I associated with the underwater city of Atlantis.
Overall, I liked the hotel because it was clean and the service was great. It also helps that I came away $20 ahead!

30/12/13 | Link | Rating: 4.0
269. Angie B.
I've been going to the Atlantis for various reasons for most of my adult life. I love the casino, sports book, restaurants, spa, etc. What this review & 3 star rating is for is the equipment/sound/lighting/staff during a concert in the showroom last night.
Upon entering the showroom, we were quite surprised to find large sections in front of the stage roped off and reserved seating. We specifically asked when buying the tickets a month ago if there was reserved seating. The gift shop employees selling the tickets told us there was NOT assigned seating, it was all general admission. I asked an employee in the reserved section & was informed that area was for casino guests and players club members. More than half the room was reserved in this way. Granted, it is my own responsibility to join the players club. I probably should do that any way, as often as I visit. However, if I would have known that preference in concerts was given to members when we purchased tickets for this show, I would have joined that same day.
We did find decent seats to the far right of the stage, right in front of the large TV screens. This brings me to the other issue. The camera & lighting crew had a very difficult time keeping up with the show. If there was a guitar solo section, they stayed focused on the drummer during most of that part instead of focusing on which band member was actually playing. This made it a little awkward watching the large screens, as it wasn't focused on the correct part of the show. They also would zoom in or out it seems randomly and move the camera side to side quickly. Watching the screen almost made me feel sea-sick as they would pan to the other side of the stage so quickly at least 5 times during the show.
Also, the teleprompter is hanging from the ceiling and turned at such an angle that it can be viewed from the audience. From this view, the singer has to look up at the ceiling the entire time, which makes them look quite strange while they are singing.(Like their eyes are rolling back in their heads.)
Despite these few points, we did have a good time and did enjoy the concert. I just feel the Atlantis could work on the setup and execution of these shows to make them not feel so haphazardly thrown together and confusing.

30/08/14 | Link | Rating: 3.0
270. Kurt D.
My wife and I went to the Steakhouse for our anniversary tonight and had a great meal. I told them ahead of time that it was our anniversary and they gave us a complimentary dessert that said " Happy Anniversary" on the plate with some ice cream. Thanks for a great evening.

17/12/14 | Link | Rating: 4.0
271. Kat D.
The husband and I stayed at the Atlantis this past weekend.  My hubby did quite a bit of research online to try to find the best resort and the best rate. Through Kayak we ended up with a very decent rate that also came with free breakfast buffet for the two of us as well as some free slot play money.  
We arrived on Friday afternoon and checked in.  Once we got into the room I was pretty underwhelmed by the decor.   We were in an upgraded room, this was not a base level room.  It was also apparently in the better tower.   Our room was 901. It was at the very end of the hall so it was a good trek from the elevator.  The bed was comfortable although I did need some extra pillows.  When I called housekeeping I was told that there were no pillows available.  Are you kidding me? ? There was even a paper in our room that gave us the option of ordering 4 different types of pillows to make our stay more comfortable.  Fail.  The blackout curtains did not completely close, so there was bright light shooting into the room starting at about 6:30 AM.
Most of the staff that we encountered were very nice and helpful.  
I do not think we will be staying here again. v

23/02/14 | Link | Rating: 2.0
272. Lorae O.
I have been staying here since I was a kid with my parents.   I enjoy their free stay nights as a member.   The sushi bar is amazing and there rooms are luxury at affordable prices.   I recommend this hotel to all my friends going to reno.  I look forward to my stay this week!

06/10/14 | Link | Rating: 5.0
273. Brian K.
(Reviewing the HOTEL)

ROOM (27th Floor - Concierge Tower Room - King Bed)
FRIDGE (Yes)
MICROWAVE (No)
COFFEE POT (Yes)
IRON & BOARD (Yes)
TV (LG 47" LCD HDTV)
DESK (No, but a round table)
COUCH (Yes)
FOLD OUT BED (No)
INTERNET (Free WiFi)
BUSINESS CENTER (Yes - Paid)
FITNESS CENTER (Yes)
POOL/JACUZZI (Yes/Yes)
PARKING (Free Lot)
RATE (June, 2013 - $50/night) (I had a corporate rate)

PROS
** Bose Wave Radio
You KNOW you're in luxury if your alarm clock costs more than a week's stay at the hotel! It had a built in CD player and it also had an iPod dock. This is the first time I ever listened to a Bose Wave Radio, and I do have to say, for its small form factor, I am impressed!

** His & Her Sinks
Not that I needed it for my 2 night stay...alone, but it's nice that it's there.

** Big TV
A 47" HDTV is pretty humongous for a hotel! Standard channels as most hotels, but there are a few channels dedicated to the resort.

** Fridge
Last time I was in Reno was back in 2007 or so, and I stayed at the Grand Sierra Resort, and didn't have a fridge, so this was a welcome amenity. Although, when I stayed at GSR, it was just a standard reservation. For Atlantis, it was a corporate reservation, so they upgraded me to a better room.

** Coupons
Don't know if it's for all guests, but I got coupons with my stay. Free coffee with purchase of a pastry, free well drink @ the bar, $5 match pay in a couple games, free Keno games, etc.

** High Floor & Keycard Access
There's a special elevator for Concierge Rooms. It's a glass elevator and to get to the 25-27th floors you need to flash your keycard in front of the reader. In some ways, this is an inconvenience, in another way, it's a way of being cool!

** RF Key Entry
You don't have to take your key out of your wallet and insert it into the slot, but instead you just need to put it next to the sensor. Still have to take out your wallet, but I just put my wallet next to the sensor and Open Sesame!

CONS
** Not Good For Desk Work
What's weird is the pictures I see on the site show a small desk area, but I didn't have it. I had a round table and 2 single person couches. I suppose in a way, you have the surface and you have the seat, so that's an office. True, but it's more of a lounging chair, and is just not conducive to work.

** Cheapo Phone
Not a big deal, but amidst all this luxury, at least give me a wireless phone! It looks like your average wired phone in any motel.

** Dark & Pink
From the outside these rooms are behind the windows that are pinkish/purplish. That means when sunlight comes in, it's tinted that color. Also when you look out for a while and then turn away, everything becomes tinted slightly green. Plus, at night, they still have to make the hotel look uniform without a bright spot, so the lights don't get very bright inside the room.

** Poor A/C Vent Placement
The way the room is shaped, about 3 feet from the window, there's something like an archway, but it spans the entire width. So a wedge of drywall juts out of the sides and the ceiling about 2 feet, and this happens about 3 feet from the window. What you end up having is this tiny little nook. On one side of the nook is the A/C vent and it blows straight. What that means is, it blows cold air straight ahead, towards the other side, but gets trapped inside this little nook. SO, you sort of end up having 2 temperature zones: the nook, and the rest of the room. So if you're hot and turn on the A/C it takes a while for you to feel it if you're on the bed as opposed to inside this little nook zone. Simply stated, the room doesn't heat up/cool down very quickly. Speaking about the nook, that brings me to...

** Caesar's Head!
On the other side of the nook is a cabinet with a flower or 2 on top, but next to that is a Julius Caesar white statue head. You know the ones with eyes and no pupils? Being a dark room, seeing Caesar stare at you out of the blue...it's a little freaky!

** Outlets-A-Few
Sure there're outlets in the bathroom, but there aren't very many easily accessible in the main room. Sucks if you have your cell phone as your alarm clock and your cell phone needs charging. I ended up digging behind the bed to find a power strip. Which brings me to...

** AHHH! MOTH!
While pushing the bed to get to the outlet, this giant half-dollar sized black moth flew straight out! I freaked out and then started eyeing it, and killed it when it landed in the wall in that nook area. But damn...super luxury hotel...and a MOTH?! And a pretty big one at that!

OTHER COMMENTS
After much debate, I'm awarding it its 4th star. While it didn't quite accommodate me having to work, the room amenities were all really nice and luxurious, beyond most things I've seen. I think if I stayed here for vacation, I would really appreciate everything that I didn't get a chance to.

27/06/13 | Link | Rating: 4.0
274. Kurt S.
Great room in the Atrium Tower on the 18th floor for $69 a night.
Very tasteful, well appointed room! Two complimentary bottles of water left on the counter each morning, too. A lot of places charge anytime you so much as LOOK at something.

The casino is great - they have indoor waterfalls so the sound of rushing water is always close by. The layout is great - fun just to walk around. Good ventilation.

The dining is good, although BEWARE! the Manhattan Deli! I got a dried out pastrami sandwich on stale bread that was awful. $17. It was like something to go from a Chevron station. The place always seemed  empty - now I know why.

But all in all, a great casino - well designed - unlike the sprawl which is the Peppermill.

09/01/14 | Link | Rating: 4.0
275. Laura C.
Husband had a class here and I tagged along. Haven't won any money yet, but maybe tomorrow.  The parking is easy. Just a lot of walking.  We had a ton of stuff to bring in for the class. It would have been nice if they would have let us use a service entrance or elevator.  But no such help there. Atlantis was ok.  Service and atmosphere was amazing.  But my steak was a little dry. Employees have been very nice.  Rooms are comfy.  Just wish the fridge was a bit bigger.  Pool is very nice.

02/06/14 | Link | Rating: 4.0
276. Phil H.
Great location, great food, great rooms, I suggest the Concierge and get the upgraded suite rooms, they are awesome! Big, comfortable.

14/10/14 | Link | Rating: 4.0
277. Dan D.
One star for false advertising and the rudeness of the staff!  They guarantee to match the best publicly available price, but they don't match it.  

"When you book your room directly with us, you are getting the best publicly available rate on the room of your choice."

This is a lie and false advertising!  When I called and asked for a rate I found that was less than the price they listed on their website, they refused to honor the price.  When I tried to talk to a supervisor, she was rude and kept talking over me until I told her I didn't appreciate not being able to have my say.  I told her this was false advertising and asked her how many other promises on their website were false.  Her basic point was that she was not going approve a rate the hotel management would not approve.  So this false advertising goes all the way to the top of the company.  Finally she put me through to "hotel management" and I got the same story.  But now they wanted my phone number so they could call me back after they got ahold of the site offering the lower price and have it changed!

They also advertise:

Atlantis features the very best in Blackjack - liberal Las Vegas rules, single deck games and the new Bonus Blackjack.

Having just returned, I'm wondering where these "liberal Las Vegas rules" blackjack games are.  Yes, they have single deck, but the rules with it are so restrictive that it gives the house a huge edge.  As to the other "liberal", I found nothing that was not available in the other casinos I visited.  I guess liberal is pretty subjective  They used to have pretty good blackjack rules, but today, for every advantage they give the player, they keep a bigger house edge.  If you added up all the "liberal" rules at each of the tables, I guess you could say they have liberal Las Vegas rules - just not in one game!

22/01/14 | Link | Rating: 1.0
278. Cari C.
Surprised my boyfriend with a room/spa package for his birthday.  Check-in was smooth.  Room was lovely and right across the hallway from the spa.  Sugar scrub, tub soak, and massage was romantic, relaxing and lovely (thank you, Gabby and Jasmine!).  Upon check-out from the spa, it all came unravelled.  My boyfriend went to leave a tip for our technicians, and they charged him $555 for the entire spa treatment even though I'd pre-booked it as a package!  So much for the relaxation and surprise!  It took no less than 4 transactions and 35 minutes for them to charge me for the spa, room and tip (which my boyfriend had already paid!!!).  It was rediculously frustrating, and our tranquil buzz was gone. Napa Bistro helped calm the raging storm for dinner, however, and we slept off the anger.  Come 840am, the housekeepers were knocking on the door even though we'd not yet checked out.  If I'd still been luxuriating, I would've been furious at the interruptiont that early.  We checked out to go to work, and the spa tip was still on the bill.  It took another 2 conversations with the spa desk and 2 more transactions to get it right so I could race off to work, already stressed and tired.  Now, my boyfriend and I get to check our bank statements for the next few days to make sure everything was straightened out appropriately.  This was in NO way the relaxing surprise I'd planned.  I'll not return.  Very disappointed as a loyal local that this visit was such a pain.

11/12/14 | Link | Rating: 2.0
279. Tess N.
Room is nice but service is bad , plus restaurant not enough , wait too long to be Seated, then no waiting area for people waited to be seated that we are being approach not to sit near the machine when in fact we are sitting on the ledge.. Approach a manager , they just shrug it off.. Bad service...

25/12/14 | Link | Rating: 1.0
280. Mr. R.
Atlantis casino has an ok hotel. We got a VIP tower room at a good price. Staying on the 20+ floors it requires you to scan your room key on the elevator to enter those floors.

This also allows access to the VIP lounge, at different times of the day they offer different types of food/snacks.  Another plus is that the 20+ floors have there own elevators right next to the nonsmoking area and a java bar. The downside, the elevator banks are almost across the casino making it a pain to lug bags from the front desk to the elevators.

The room we got is ok, you get the stander. Bed, couch, desk, TV, and so on. You also get a TV and phone in the bathroom and a fridge. The only thing I hate is the bed. Is not comfortable at all. Other than that no complaints really, the staff is really nice and helpful.

09/03/14 | Link | Rating: 3.0
281. Yuqian J.
At least for me, definitely the best hotel and casino in Reno.

09/09/14 | Link | Rating: 5.0
282. Kelika K.
I think this place would be unsafe for young lady's that look underage to age 25 to drink alone. Very bad service. Didn't like how the Sport's Bar, bar tender treated me and my friend. I wanted a beer and my friend didn't want anything cause he was my DD. Yes, I understand you will check my I.D. since I look like I am 15, but my friend is 37. He refused service to me because my friend didn't have his I.D. cause he was my DD. What the fuck? My friend had to leave me alone in order for me to get a beer. Once I got my beer I went and found my friend so I won't be alone drinking. Then a minute later the bar tender sent someone after me to make sure I wasn't with my friend. He asked for I.D. I showed mine again thinking he was asking me, but he was asking my friend. Luckily my friend had another form of I.D. on him. Point to this is so fucking stupid. You would rather have a young lady drunk alone at a bar, than having her DD around her. So fucking stupid. I would rather be safe than having some random guy driver me home. Clearly my friend is older.

23/02/15 | Link | Rating: 1.0
283. Rick A.
Ate Sushi at the seafood Resturant and the food and service was five star- unfortunately I can't go higher than three stars because of the smokey smell in the casino- I would like to go here more but they need to cut down on the cigarette smoke somehow- I also had a great brunch at the buffet before Christmas and the food and people were fantastic - please work on getting rid of the smoke!

07/01/15 | Link | Rating: 3.0
284. Salvatore P.
if i can give 10 stars i would.atlantis casino is the best in my book.me and my wife get treated really good by them.our host ryan kass is awesome.always comps us no matter what day and time.we have hit a lot of jackpots especially the one my wife hit in sept 1st  2012 for a progressive jackpot of $329,710 on a $5.00 slot 5 times machine.

we always go to the spa and its really nice
the people there are really friendly.
the food is the best
we will always come back even if we lose.its me and wifys get away...dont waist your money at those indian casinos

08/02/14 | Link | Rating: 5.0
285. Edward A.
We returned to Atlantis to avoid Donner Pass precipitation and were happy to discover--thanks to accrued comps--a free night in a great room.

Atlantis has been redeemed on 4/2/14.

05/04/14 | Link | Rating: 4.0
286. Shabnam J.
This is probably one of the worst hotels I've ever stayed at. We check in at around 10pm with a front desk person who really appears as if he hates his job, but fine whatever. I walk into a room that has extremely dim lighting and a very outdated bathroom with paint chipping everywhere. I'm laying on the bed and I notice this thing kinda sticking out from under the bed skirt. Take a look at it and it's a dirty diaper!! I call down to the front desk and they send up housekeeping. The lady in charge doesn't seem apologetic at all, but she does agree to send someone over to clean the room. The housekeeper comes to my room and I ask her to change the sheets because clearly the room wasn't cleaned and there is no way I'm going to sleep in a bed that had a diaper right below it. Rather than being understanding and apologetic she actually gives me an "are you serious right now??" look. Clearly their hygiene standards are below par. The only nice thing was that the valet guys were nice, but that's about it. The rooms are gross. I understand that they have more expensive rooms but for $250/night in Reno, I definitely expect more for a base room. At least have it clean. Never ever again.

01/08/14 | Link | Rating: 1.0
287. Sabrina J.
The rooms & prices are pretty good. $90 for two queen bed room.

Everyone we've dealt with seemed happy to help - overall it was a pretty relaxing and positive experience.

The only downer (which is probably the same issue at every casino) is the cigarette smoke. I quit smoking a year ago and the stale smoke smell reached all levels of the hotel. Even the non smoking section had my eyes burning.

I wouldn't stay again BUT I would come back in a heart beat for the restaurants.

05/10/13 | Link | Rating: 3.0
288. Jose A.
I took my wife here for a night and we reserved a Deluxe room. When we got there we were told we could upgrade for FREE to a luxury just a little bigger with a fridge. OK sure why not wrong...And I should of just went wit the peppermill like I planned....

This was the worst view in the entire hotel ROOM 543 is awful buyer beware its a view of the hotel pipes....
Well we didn't come for the view anyway but still that was a disaster.

They have lots of good things about it but I was so put off about the supposed upgrade that was probably more of a downgrade!

Few good points to consider while deciding:
- Good valet parking with hotel fee of $15
- Awesome that they give out pastries to the gamblers in the casino in the morning :)
-Very nice indoor and outdoor pools and big Jacuzzi
-Buffet was beyond good best prime rib and fresh made to order pancakes.

We went to the pool at 8 am for a dip in the Jacuzzi and a swim in the indoor pool and we were the only ones it was perfect!

Don't know if I would return there I'm scared of what view we will get next time sigh....

30/09/14 | Link | Rating: 2.0
289. Parris A.
Not only are they dis courteous but they have no management skills to help when necessary.   Felt with Holly and Erin, supposedly upper management who have no power whatsoever to help in situations of booking or any other type of incident.  I would give this hotel no stars it's dirty and smoky.

23/12/14 | Link | Rating: 1.0
290. Chad S.
The Atlantis Casino Resort is the preferred hotel for my company's Reno trips.  After my recent visit I understand why.

The location of the Atlantis is ideal for quick access to both the freeway and the airport.  These are both good things for a first time visitor and/or for someone, like me, that will be working in the area for a short time and needs to make sure they are able to easily get from point A to point B quickly and easily.  Additionally, it is next door to Reno-Sparks Convention Center, should your visit to Reno be related to that facility.

When I checked into the Atlantis I was told by the front desk that I was receiving a free upgrade to a two room suite.  Since this was not the room I booked I don't know what these rooms go for, but if you can swing one they're certainly worth a few extra dollars ... especially if you visit is more pleasure and less business.  

The suite was large, huge really for one person.  There was one full bathroom, with a large stand up shower and a small TV near the sink, and one half bath just inside the front door.  Both the living room area and the bedroom had large flat screen TV's.  The bedroom had a large bathtub, king size bed and alarm clock with iPod docking station and USB port for charging your phone.  The living room had a desk, a couch, chair and large bar area with a sink, coffee maker and refrigerator.  The wireless internet was, as others have said, pretty slow and I did have issues my last morning there connecting to my virtual desktop, but it was otherwise sufficient for my purposes.  

There are enough great things about this hotel that, if I'm in Reno again, I would plan to stay here.  The staff is friendly and accommodating and, although I was in town on business and did not take advantage of any of their spa amenities or casino, their offerings were plentiful and the casino itself was clean, well kept and surprisingly less smoky than I had expected.  There are many food options within the hotel and several within walking distance as well.  Also, self parking in the large lot behind the hotel is free (a huge plus that you don't often find in a hotel within a city).

Overall I was very pleased with my stay at the Atlantis and would certainly recommend it to anyone looking to stay in the Reno area.

12/08/13 | Link | Rating: 4.0
291. brandy e.
Love this casino! Great get-away for night because the staff is friendly and the entire place is clean. Hotel rooms are very clean. And the pool is always clean!

20/03/14 | Link | Rating: 5.0
292. Alex L.
The Atlantis seems to have slightly better everything that the other major casinos I have visited in Reno. That said, I'm still reluctant to give them four stars because the miserable failings of every other casino to offer decent food and clean gaming areas makes the Atlantis look better by default. I recommend it first and foremost for the buffet, which at a price of $13 with an incredible array of decent eats is about the best deal you can find when considering both price and quality. They also have a pretty nice gaming floor, especially if you're a slot player. My wife won $60 playing a "kitty glitter" video slot machine. I, on the other hand, lost that same amount. I didn't get to try the table games but they looked clean and weren't busy at all.

Tip for buffet visitors: If you are there for breakfast, get there in the last half hour and you'll avoid both the breakfast and lunch crowd while still getting plenty of food.

26/08/13 | Link | Rating: 4.0
293. Vanessa K.
I've just returned from a trip to Reno with a stay at the Atlantis Casino Resort Spa!
Excellent service, nice rooms, well laid out casino area and the Spa!  Oh my, the Spa is AWESOME!  Good variety of treatments, nice layout and I feel, very affordable.  You can't beat that!  If I lived in or near Reno, I would be a frequent guest there!  The hotel offers a little something for everyone including the extensive 'games arcade' for those who aren't gamblers or old enough to gamble.  Manhattan Deli is just that, what you'd expect to find in Manhattan.  Have an appetite if you consider eating there.  Thank  you for a relaxing and enjoyable visit!  I will be back!

20/08/14 | Link | Rating: 5.0
294. Steven K.
Went there for the Reno air races in 2014.  The room was very nice and clean. Staff is clueless, and when they do answer your question, they have a "everybody knows that" attitude.

30/12/14 | Link | Rating: 3.0
295. Jlynn C.
i did not stay at this hotel but i did call them regarding a work matter. the hotel manager is beyond rude. trying to solve or figure something out is a huge no with him. he has nothing but bad attitude. i will make sure to tell my friends and family not to attend this hotel or casino.
RUDE!!!!!!!!

09/02/15 | Link | Rating: 1.0
296. Diana H.
This is our favorite casino in Reno. Lots of good slot machines and decent payouts. Wonderful food selection at theirs many restaurants. Very good buffet. Rooms are always clean and kept well. Very comfortable beds with euro style bedding and lots and lots of pillows. Nice views of Reno and surrounding mountain areas from the tower. Luxurious spa ,workout facilities and swimming pools with hot jacuzzi. Very cool elevators. Easily accessible sportsbook. Nice arcade for the kids. Overall always a pleasant experience while we visit the Atlantis casino.

15/11/14 | Link | Rating: 5.0
297. Vivian S.
Went to play poker tournament. Their customer services exceed my expectation. Highly recommended. Love our jacuzzi suite w beautiful view

27/08/14 | Link | Rating: 5.0
298. Carla M.
I only bother to write a review if 1) I am incredibly impressed or 2) I am incredibly angry.  Today, I'm angry, so here we go...

My boyfriend was playing Pai Gao, which I am terrible at, so I went to the Waterfall Bar (the one directly under the escalator) and started playing Keno on one of their video slots. The bar tender came over almost immediately, which was impressive, because the bar was packed with people. I ordered a glass of wine and started to hand my credit card to him to pay for it. He smiled and said "no payment...if you're playing it's free!"  I played video Keno for about 10 minutes, and then got up to play regular slots. At this point, I was a happy little gambler.

I wandered over to a centrally located & smaller bar (attached to the back of the buffet) and sat down to play more video Keno, ordered a glass of wine, and was not charged for it. After playing for another 10 minutes, my boyfriend came over to meet me, so we could head to dinner with friends. I cashed out, and while I talked to my boyfriend, could overhear the bar tender loudly complaining to the 1 other patron at the bar, that I was scamming them to get drinks. What the holy *&*%! So...I guess what is perfectly acceptable at one bar, is not acceptable at another bar a few feet away? No, I'm pretty sure that is not Atlantis's policy - this specific bar tender was just a complete jerk. No wonder the bar he was tending only had 1 other person sitting at it, while the other bar was packed full.  

Here's the kicker to my story... as my boyfriend stood next to me, he was holding a $20 bill in his hand, and was taking out a $1 bill to tip this jerk. As soon as the bar tender saw that he was holding money, he tried to charge HIM for the wine! I said "oh, the other bar told me drinks were free if I was playing" - and he said "only if you're playing". I gave him a strange look and said... "I just cashed out a few seconds ago" (the moron had seen me playing the whole time). Then he mumbled uh, nevermind. So if anyone was being scandalous here, it was the bar tender. Geeze...the drink is "free" until my boyfriend shows up holding money, then suddenly it's $4.95?  I wouldn't have cared one bit if I had to pay for the drink outright - but to be mysteriously charged for it after my man showed up holding cash was some shady business.

After dinner, we went to gamble in the Skywalk, where free drinks were served in so much abundance we could barely finish one before they came around again asking for drink orders. I live locally in Reno, and overall I would give Atlantis itself a 5 star rating, because we've never had anything but good experiences up until last night. All of their restaurant food is amazing, and service at every other portion of Atlantis has been stellar. This specific bar tender at the Buffet Bar was just so rude and obnoxious, I couldn't force myself to pull advice from Disney's Frozen and let it go!

24/04/14 | Link | Rating: 3.0
299. Aaron T.
Excellent everything.  Restaurant... gym.. pool... services.. topper....  linens are the softest and rooms are the spotless! Plenty to do especially with the sports book here! Fun, fun, fun! Dont forget the live music.. just about all inclusive resort style! :)

29/08/14 | Link | Rating: 4.0
300. Megan F.
We got a complimentary room on the night of the travel industry appreciation event and we were overall pleased with everything. I have not stayed at the Atlantis prior to that evening, but my family has and they enjoyed their stay here before as well.

The Atlantis arranged a wonderful event for airport employees. Everything from the food, the band, and the room we stayed in was great. Other co-workers of ours each had their own rooms, but I thought ours was nicer :P the beds were comfortable, although I'm picky about pillows and I didn't care for the ones there. Our room was clean and had a nice view; it wasn't a view of the roof like one of our friend's who stayed had (lol). It wasn't a fancy-shmancy presidential suite or anything special, but it was modernly decorated and comfortable.

The event itself had a great band! I believe Atomic is the name of them. I could be wrong, but I thought I heard that. Great live band and performed songs I didn't think would sound any good remade, but they did so!

The only two things I found myself a little disappointed in - not even - was we could not use our drink vouchers outside of the event. Once it ended, that's it no more drinking. It wasn't redeemable at any bars on the casino floor. We had some we got from other people who didn't want there's and we couldn't use them. Secondly, finding the right elevators that goes to the floor you need can be a little confusing. Not every elevator goes to every floor.

I had a really great time and I thank the Atlantis for hosting this great event!

18/12/13 | Link | Rating: 4.0
301. Wudan U. L.
Had the misfortune of staying here on my way out of Tahoe. Like a nightmare reminiscent of Ocean's 13, woke up with a rash, told the front desk- not even an apology, just a reminder that I'd be charged a resort tax. Great way to lose repeat business. Everyone recommended the Pepper Mill over this toxic dump, even the employees at Atlantis. No nightclub, horrible service and found long brown hairs in my shower to boot, courtesy of housekeeping.

Had dinner at their steakhouse- $100 later my filet was Med-Well instead of Med-Rare, wine glass was dirty... The whole nine.

God awful place.

If for some reason you stay here always book on priceline guaranteed $10 cheaper.

28/11/13 | Link | Rating: 1.0
302. Tiff P.
As far as casinos go, this one's not half bad. The floor layout is easy to navigate. I'm a card player, and I'm always satisfied with their selection of tables and talent. Still, it's a little far from downtown which can make it difficult to really enjoy yourself here unless you're not planning on going anywhere else.

If it weren't for the Napa Bistro, which is an absolute MUST for Happy Hour from 4-6p, I'd only give this place 3 stars. But cheers for Napa Bistro, and your half priced menu of delicious treats, because you bumped this place up a big shiny one!

28/06/14 | Link | Rating: 4.0
303. Nick P.
Review for hotel-side...

Check in was smooth and fast, including letting us in 4 hours early so we could chill before the wedding we had to attend later.  Room was nice, very reasonable 3.5 star business class layout.  Everything as expected.  Parking isn't great, long walks from your car to the casino, even longer through the casino to the elevators.

11/09/14 | Link | Rating: 4.0
304. Lyric A.
I have to say that I really enjoy the Atlantis.  They have done a decent job to try and stay relevant by constantly updating their look and trying to appeal to the locals as well as tourists.  Bistro Napa is a wonderful place to grab happy hour with friends; the buffet is one of the absolute best in town consistently; and Purple Parrot is a decent place to grab late-night munchies.  
Recently, my truck was stolen from the parking lot (which was more my fault than anyone's).  Atlantis security was extremely attentive, concerned, and helpful through the process of trying to recover my vehicle.  I have to give the staff props for how they dealt with the situation.  Thanks to them, the Reno Police Department was able to recover my truck within a matter of three hours.

16/09/14 | Link | Rating: 5.0
305. Jeremy G.
Terrible time finding parking.  Buffet hours are also bad.  Nothing real special about it.

18/04/15 | Link | Rating: 2.0
306. Ben H.
First off, this older casino has great service and staff.  Every time I asked for directions, I was accompanied by the staff member to make sure I got there.  Fantastic training.

Due to it being older, the circulation wasn't as good on the main floor.  That would be one of my most problematic complaints along with how the wifi was set up (not very useful when my laptop has so much trouble connecting).

The rooms were very clean and comfortable and the several restaurants I dined at were amazing.

Definitely will be back for work related trips but will recommend that you get higher floor rooms if you dislike smokey air.

26/01/14 | Link | Rating: 4.0
307. Donna G.
I'm having a hard time understanding how the Peppermill is rated higher than this place. First and foremost, the atmosphere is first rate (for a casino resort in Reno). The somewhat dated, under-the-sea theme is exactly what I'd hoped for when I booked this trip. Visiting the Peppermill only once, we found it to be lacking in any sort of ambience, and frankly, the machines weren't hitting at all. There were entire deserted areas of the casino floor, in juxtaposition to Atlantis, which was bustling at just about any hour.

The service was excellent, all over the property, the room was spacious, lovely, and well-appointed. They've obviously modernized the decor and appointments in the rooms, and we were very comfortable. So comfortable with the whole experience that we didn't leave for a day and a half.

The restaurants are fantastic (separate reviews), which is another reason we just didn't want to leave the campus.

All for $109 a night. After breaking even on gambling, having a spa day and a session at the salon, world-class dining and spot-on service, we couldn't have asked for a better mini-vacation.

10/07/14 | Link | Rating: 4.0
308. Glenn H.
SUSHI REVIEW ONLY! The first thing that struck me is how little rice is used with the individual sushi pieces.That's a huge plus. (5+) Atlantis also has a great variety of original rolls.(4+) It's usually very busy and there are wait times.(3) The staff is very polite. It's a little confusing to get seating and the area is WAY too confining. However, overall a very good experience. I thank all the staff helping me and making good rolls.

01/03/15 | Link | Rating: 4.0
309. Jasmin W.
First time ever at the Atlantis and was surprised to get a double queen bedroom because I was told that they were all out of king sized due to remodeling. But on a Tuesday night? Hopefully by morning I could call and see if they could switch my room since I'll have one more night. Another first impression I had was with room service, I ordered a fridge since the room didn't have one and the guy who brought it was in such a rush he didn't want to receive our tip.
I usually get my rooms on the hotel tonight ap so to cancel our reservations I would have to call them instead of having the Atlantis management handle it. So far it's a bad start and I'm pretty sure I won't be coming back after this stay. I understand the whole thing about remodeling but to have no king size beds on a slow random Tuesday night is stupid to me.
If anything The Peppermill down the street has better service and accommodations for their guests. So far my stay here at the Atlantis makes me regret that I didn't go somewhere else that could meet my needs

07/01/15 | Link | Rating: 2.0
310. Jen v.
We almost decided on another hotel stay when we came to reno on Feb 27th. So glad we didn't!  Our daughter and her boyfriend were coming to celebrate our anniversary and birthdays. From the moment we arrived they were impressed with the casino and then the front counter. Our rooms were both beautiful king size beds with bar. After we got settled into our rooms room service came by to see if we needed anything. ..uhmmmmm how cool is that? ! They gave us more waters  and Andes Mints. Our stay was perfect!  The shower has awesome water pressure,  the decor is beautiful and clean and the bed was plush and soft! I gave this a new review because we had never stayed on the king bed bar room. So so fun!

10/03/15 | Link | Rating: 5.0
311. Andy R.
I've been a visitor of the Atlantis Casino Resort for the past decade or so, both as a visitor and as a Reno local.

I can't really comment on the hotel aspect of the property, as I haven't tried it out yet.

Toucan Charlie's Buffet is one of the best in town (see my separate review for it) - never a bad meal there, with quick service and friendly employees.  The skyway, although really nice, constantly reeks of sushi (not good for me as I'm allergic to seafood,) so I usually just use the main casino entrances.

The property is bright, lots of neon, with a tropical theme.  

The owners of the property are a rather controversial bunch, from what I've seen and heard around town.

The reasons I'm giving it only an average rating:

1. The extremely low payback percentages of the slot machines.  I've been an avid gambler for the past decade or so, and know that loose spells and dry spells can happen anywhere, but this place is notorious for being very, very tight in comparison to some other properties in town.  I did hit a $1000 jackpot on a dollar machine back in June, but I easily put about that much through getting there.

2. The comp system and promotions, even for locals, seem sub-par in comparison to some other properties in town.  It took me close to a decade to get a tier upgrade in their players club, and I honestly think it was done only as a courtesy.  The giveaways they sponsor absolutely never come for free - it seems like every one they have requires a pretty substantial amount of tier credit earning in a very short timeframe.  Things like free bottles of vodka and free pumpkin pies on Thanksgiving Day are literally free elsewhere in town, with no play needed.  As far as room offers go, the most I've ever gotten is maybe one free night midweek, along with some buy one, get one free offers.

Drive or walk a short distance down to the Peppermill, and you'll notice a tremendous improvement.

24/08/13 | Link | Rating: 3.0
312. Sheri C.
Stayed at Atlantis for 3 nights. The room was very nice -clean. Maid service very good. The reason for 3 Star: I reserved the room thru Atlantis got the reservation but no pricing (noted in email was $15.00 service fee with the statement that taxes would be added as well) - the pricing was confirmed on phone - when I checked in my billed had service fees tacked on at 130.00 for 3 nights - spoke with front desk manager and with the hotel manager at the end of stay, neither were very clear except these were not hidden fees... Make sure they clarify fees up front - my lesson learned.

18/03/15 | Link | Rating: 3.0
313. Greg M.
I played here last year 5 trips at $5grand a trip average bet of $150 when most people are betting $3 a spot i bet $30 plus on the craps table per spot. I also bet in the sports book and dined and used the spa on top of this. Anywhere else you would be offered comps galore. When I called for a room on Valentines day they offered me a full price room. This is complete crap. moving my play to Peppermill where I hear they take care of their guests

12/02/15 | Link | Rating: 2.0
314. Scott W.
Always a fun place for the whole family ! Kids love being able to pick out what ever they want to eat @ Toucan Charlies and then hit the video arcade after the buffet.

04/02/15 | Link | Rating: 4.0
315. JD F.
I've been a tourist with regular visits to Reno since ...well, a LONG time.

I'm a big believer in play where you stay.   And Atlantis has been sending me regular offers and I'm just fixing to check out after a comped two night stay.

I cannot say one bad thing about the Atlantis this trip.   The room was perfect, the food great, live music at the cabaret bar and best of all...  the Oyster bar on the sky bridge.   Being able to play Video Poker at Tony's bar while having great seafood and watching the weather roll in over the mountains is great.    And I met several locals that seem to agree with me.

Oh... and the occasional hot hand makes it all the better.

Friendly and attentive  bar tenders like Tony do more to get customers in and keep them in than all the VIP hosts could ever do.  

Now I gotta get going....check out is in 15 minutes

JD F

01/10/14 | Link | Rating: 5.0
316. Lien V.
I have not visited Atlantis Casino for a few years now. I recently came here with the BF because we attended the Reno Gun Show next door at the Convention Center. I enjoyed playing a few slots in this Casino. I accidentally hopped on a slot machine with the denomination being 0.10 cents which would mean it will cost $5.00 each time I hit the spin button.  I hit the spin button and on my first spin I won $100 dollars. I then realized that oops Im on the wrong machine! I cashed out and took my winnings with me. =) My BF did pretty well on Roulette also. It was a good visit here overall at Atlantis Casino. Hopefully the next time I come back to visit I will hit that Jackpot I've been waiting for!

20/11/14 | Link | Rating: 4.0
317. Jessica S.
This is our go to place anytime we plan on spending a couple of days in Reno. We have stayed numerous times and everytime we have a great experience. The staff is friendly, the rooms are very clean and well kept. We won't go anyplace else!

18/02/15 | Link | Rating: 5.0
318. Tiffany W.
First off you have to use valet parking unless you want to park in the middle of no where. Second this hotel is nasty! The comforter sheets, pillows etc. all have hair and marks on them. It's obvious they didn't wash any of them.  Definitely not worth $200!! I've stayed in cheaper motels that are cleaner than this.

28/02/15 | Link | Rating: 1.0
319. Robert S.
As an overall review, this place is pretty darn good.  They have tons of restaurants.  Lots of variety in those restaurants.  They have a sprawling gambling floor as well as a pretty good non-smoking section for gambling.  The hotel rooms (the ones I have seen) are nicely appointed and are well taken care of.  We don't have much reason to stay at the Atlantis but have had friends stay here many times and they love it.

A few negatives would be the Valet Parking area is too cramped and not set up well.  And parking in general can be a pain if you are on a tight schedule.  So plan an extra 5 or 10 minutes for walking from car to venue.

This is pretty much the only place my wife gambles when she does.  Penny slots are fun enough for her to play maybe 3-4 times a year.

If I were visiting from another town.  This place would be high on my list for places to stay, nearly everything you may need under one roof and quality service.

02/02/14 | Link | Rating: 4.0
320. Brad S.
Bistro Napa, in the Atlantis Casino, Resort, Spa, is Reno's BEST Happy Hour!!!!!
Christian O'Kuninghttons, Sommelier D' Hotel at Bisto Napa, was gracious in setting up a Birthday Party for a friend of mine. ALL the many appetizers we tried were Delicious and Beautifully served by our waiter Andrew. If your looking for a place with a wide selection of Tasty appetizers, Fantastic wine selection and Superb Service, you need not look any further than Bistro Napa at the Atlantis Casino, Resort, Spa!!!
OUTSTANDING!!!!!
Gratefully Yours,
Brad Scobey

26/03/15 | Link | Rating: 5.0
321. Kim B.
We hosted a 90th birthday party at the Atlantis, can we could not be happier with them!!  
The Bell Staff was AWESOME!!!!!  They assisted us numerous times with the three carts full of stuff that we hauled up and down to our room numerous times.  They would not let me lift a finger to help, and made sure everything got where it needed to go safely.
The Banquet Staff, and their supervisor, Dalene, were amazing!!!  They were on top of everything we needed, and made sure our guests were treated extremely well, even if a few of them were a bit difficult to handle.  They went above and beyond to make sure everything went smooth.
Our rooms were beautiful!!  And even though we created a lot of trash and extra work for the housekeeping staff, they never complained, and were SO helpful.
The Room Service chefs and staff were great!!  We had quite a few meals brought up to the room, and they were better than eating in the coffee shop!!!  Everything was cooked perfect, and tasted wonderful!!
We can't thank you enough for making this an event that everyone in attendance will remember fondly for years to come.
What a wonderful way for Howard Weiss to celebrate his 90th.
THANK YOU THANK YOU THANK YOU!!!!!!!!!!!!

17/03/15 | Link | Rating: 5.0
322. Dorthy N.
My family for the past two years have been coming here. They send home great deals that keep us coming back. There are many cafes and places to eat. The rooms are nice and the arcade for the kids is nicer compared to GSR's arcade. The pool and spa are also very nice. It's overall a good place to stay. Their are food places and gas stations surrounding the hotel. Our concierge was extremely helpful and patient. My only complaint are the rude workers in the arcade cafe. The sushi restaurant and Toucan buffet were both very good.

29/12/14 | Link | Rating: 4.0
323. Jennae H.
Surprised my mother with tickets to Thunder From Down Under and a night's stay at the Atlantis -- both were affordable and satisfactory! Checking in was a breeze and the staff at the front desk were pleasant. There's plenty of self parking at the back of the casino, but I'd recommend utilizing their complimentary valet (don't forget to tip). The casino itself is quite large and not horribly smoky inside, thankfully. Our room provided adequate space for two, was clean, and comfortably nice! We grabbed a late dinner at the Manhattan Deli, which offers a decent menu variety, moderate prices, and tasty food.

Why four stars instead of five? 1) The hotel itself is lovely and has many surrounding restaurants, but it's 8-10 minutes away from the heart of Reno, which was a bummer. 2) The hotel walls are paper thin, seriously. I thought my mom was talking to me while I was in the restroom, turned out to be our neighbor having a conversation. Awkwaaaard. 3) I see Starbucks signs and beverages offered, but the casino does not accept Starbucks giftcards/reloaded cards!?? I NEED MY BONUS STARS! :(  

Aside from those minor discrepancies, I'll totally be back!

26/10/14 | Link | Rating: 4.0
324. Jaide M.
I think this is the second best casino in Reno (2nd only to the Peppermill). The gaming floor is huge with a great variety of games and price ranges. They have a decent card tracking system, I like the machines, but their reward system isn't super rewarding. I don't really expect to win at the Atlantis, or get great comps, but as a local who has been there frequently I have never been treated poorly by the staff. They are always pleasant and efficient, and quick to tell you about the specials and deals they do have.

I have eaten at the Buffet and the Purple Parrot and for the price I think these are both decent places to eat while here at the casino, but I would not go specifically to eat at these restaurants.

The main reason I can't give the Atlantis 5 stars is because of the smoke. Their ceilings are quite high in most places so I'm not sure if their ventilation is just poor or something but the place reeks as bad as almost any casino in Reno. And the "smoke-free" area is upstairs... and smoke goes up, so it also smells of smoke even though there is no one directly smoking in this area.

The ventilation could definitely use some work, but smoke is almost expected in a casino environment. So of course I will be back!

27/02/15 | Link | Rating: 4.0
325. Walker S.
I love to go here for the sports book when in Reno. Plenty of scratch sheets and individual TVs at each desk. When you get hungry there are a variety of places to eat with each providing good service and delicious food. Recommended.

03/04/15 | Link | Rating: 5.0
326. Stephanie S.
I have a friend who plays in a band, which sometimes plays at the Atlantis. Now, I know the casino doesn't want me in there just to watch them play. They want me to play too and that's why the only good seats, if you want to be on the same level with the guys onstage, is behind a poker machine.

Or you could sit in the pit bar below the stage and crane your neck looking up at the musicians. After a few minutes of doing that, you leave the bar down there and find an empty machine.

I usually play nickel poker, Jacks or Better and I usually lose about five dollars during a performance. So that's not too bad. And sometimes I get comped a drink, like regular players, but mostly the waitresses just walk by me real fast.

Anyway, the last time I was in there taking pictures, and I have a good camera, so maybe that was why, I was hassled by a security. He said he saw me taking photos of the machines and the players and that was not allowed.

I can understand that, but I wasn't doing that. I might have been fiddling with my settings, but I was only taking photos of the band. He was polite, but for the next hour or so, I kept seeing him peeking over at me every time he walked by.

17/01/15 | Link | Rating: 3.0
327. Kim K.
Room: Comfortable, clean, comfy king bed, big TV, decent view. The fridge smelled like death though, I couldn't bring myself to use it. Not a lot of surface space to put things down and not enough accessible outlets for charging.

Bathroom: Clean, good water pressure, lots of counter space, but extremely dated.

Parking: Free in the back lot.

Casino: Run down and kinda gross. An elderly crowd.

Price: $135/night. A little steep for my liking but not horrible.

07/06/14 | Link | Rating: 3.0
328. Erin S.
Half renovated and half old skool. Very close to convention center with connecting tunnel.   Sports book is gorgeously redone and the poker room is nice as well.  Good combination of new and older slot machines.  Classy and friendly service.

15/02/15 | Link | Rating: 4.0
329. Shelby B.
I was here for a conference last weekend and the hotel made it seem seamless! The water and mint service in each breakout and banquet room was awesome. The food and drinks were delicious. The only place they lose a star was I had a less than friendly interaction with a bartender.  The rest of the staff was fine. The temperature was great in each room and the technical aspects seemed to run smoothly.  I talked to some of the attendees from Las Vegas, and they were impressed with not only the conference amenities, but the hotel as well. Highly recommended!

13/02/15 | Link | Rating: 4.0
330. John S.
Yes, the restaurants are nice. The spa is nice. The rooms are nice. The faculties are nice. Don't be fooled. The casinos are there for one reason and one reason only. To get you to gamble. If you are not gambling , you are not making them money.
A year ago , I was the duke of Atlantis and every restaurant in there, by a wide margin. My wife and I were there at least three times a week. We just completed two years of being Royal Diamond players preceded by two years of being platinum. We know the main restaurant managers on a first name basis and have for over 10 years.
 Now , I'm no fool. I realize casinos don't pay all those employees and build those buildings by people winning. And I didn't mind that. I didn't mind losing most of the time. I would win enough once in a while to keep us playing. I was getting free shows, dinners , spas , and rooms. Yes, I was losing but I figured the comps made up for it. Then we started losing EVERY time. Yes, Atlantis tightened their machines. Yes, I know every casino does but they went overboard. The losing in the last year and a half    got so bad that it wasn't fun anymore. Atlantis lost us as a customer . The losing wasn't just us ,it was all over.  When you go as often as we did , you get to know the machines and the regular customers. The vibe in the casino is different when people are winning. You can also feel it when everyone is losing. Atlantis makes its living off the locals. They don't have to fight the Indian casinos for the locals. You can't over tighten your machines. You will lose the locals. We are now spending our going out money on many great restaurants that popped up over the last two years in Reno. I can't believe what we were missing right under our noses. Atlantis food isn't that good.

14/01/15 | Link | Rating: 3.0
331. Martin T.
Love there gelato best I've had in a long time buffet also really great selection.won't get rich here but great place to hang your hat for a couple days friendly people and nice atmosphere makez it a nice time all around.

05/05/15 | Link | Rating: 4.0
332. Stephanie C.
I love coming to the Atlantis and having little staycations with my boy.  We just got back from spending two nights there.  I was able to get two nights (midweek) for $106!  That is fantastic.  We hang out at the arcade and pool and order in-room and pool-bar service.  It is such a blast.  

The indoor pool is great.  My son loves it and we can swim in it year round.  We were there in February and it was so nice to swim with him when it was 40 degrees outside.  The service at the pool-bar is pretty quick and the food is good.  The outdoor pool area is really nice too.  The hot tub is nice but I wish their outdoor pool was a little bigger.  The patio furniture is nice as well and there is usually plenty of it.

The room was very comfortable and clean.  The beds are really fluffy and cozy.  Lots of pillows and blankets.  Wish they had in-room fridges but it isn't a deal breaker.  The room we had the past two nights was right next to the elevator.  At first I was a little worried about the noise but it was very quiet and we slept great.

I have been to a few restaurants and would say they are all really good as well.  The service at the bars downstairs is friendly and everyone in the place just seems happy and willing to assist you in any way possible.  Can't wait to go back and spend another couple of nights there in a few months.

10/04/14 | Link | Rating: 5.0
333. Jeremy H.
HOTEL (4) :

I stayed on a nice bo-go offer through the player's club, which worked out to only 30 bucks a night with waived resort fee, so I assume I got one of the lower-end rooms (which I think are normally closer to 80/nite after tax).

Still, they're probably the best overall of the lower-end "resort" casino-hotel rooms I've tried. Like a larger and slightly better version of the West Tower at Harrah's or the nicer of the JA Nugget rooms. Not as swank as the Peppermill's lower-end rooms, but my room didn't have a conjoining door and it was super-quiet the whole time.

Nice bed, good-sized flat screen, fast and consistent wifi, free coffee and green tea. Small but adequate bathroom. All the bath products are citrus-infused so you can go around all day smelling like a hard candy from Gramma's house.

The fitness center was basic, but decent. Low on the resistance count but enough stuff to be adequate. More of an emphasis on cardio and looking frou-frou than being a serious place to put in your work, but way better than nothing. I did like the pineapple-melon infused water they left out for you ;P Just took a peek at the pool but was surprised at how small it seemed.

Only minor complaint is that the check-in desk is right up against the casino floor, so you get to smell smoke while you're waiting in line.

GAMING (4):

4 mostly for the weekly free NFL pick-em during the season, which I actually won some money at last year :). They also do regular free online slot and video poker contests, just play one round and you'll get $5 free play a couple weeks after it ends. Don't plan to actually win anything at these, some people sit on them all day and I suspect they're susceptible to bot use.

Also always appreciate a place that lets me log into an online account and see my comps, offers etc. without hassle. Points for that. You also get lower hotel rates based on your play, though I have no idea what the actual numbers are on that (would love to see hard info if anyone has it).

As usual, the gaming floor emphasis is heavily on slots, but good amount of tables around too. Sports book isn't anything special but is OK. Video poker is my thing and I never really find the pay tables to be great here, just OK at best. I still play a bit though because random free play appears in my account out of nowhere sometimes, and I've had a long-running streak of decent luck here.

There's a non-smoking skywalk that I like with some Game King machines and a bunch of slots, but at certain times of day the glare from the sun renders half the machines unusuable. During the day you also have to smell the fish grilling, which I find delicious, but YMMV.

FOOD (NA) :

Only at at the Purple Parrot once so I can't really comment. It was pretty good, just basic breakfast tho.

13/03/15 | Link | Rating: 4.0
334. Samantha G.
This casino / hotel / resort is showing it's age. And the low ceilings in some parts are very strange. They're fond of mirrors to make it look bigger. But overall, it ain't bad. The rooms are alright. The steak restaurant is alright. I think we had the most fun at the arcade. It's not a great arcade by any means, but it's a-ok. They definitely had enough games, and for cheap enough prices, to keep us entertained for quite some time.

10/02/15 | Link | Rating: 3.0
335. Lauren B.
Love coming here for a weekend getaway!

The rooms are clean, beds are comfy, variety in the casino, awesome dinner options, and a great VIP room!
I really enjoy going for their special events. They do a great job putting together shows and awesome dinners.
The last event I attended was the superbowl party. They had great food, lots of drinks, and more than eight 20 ft. pull down screams all around the ball room. Every seat in the whole room was a good seat. I even made my first sports bet! It was a lot of fun!!

I love the steakhouse and sushi restaurant (although I don't eat steak or fish haha)

Love enjoying that coffee cake the next morning that they give out at the steakhouse after dinner. Its such a nice little treat. It really is all about the little unexpected extras that make this place so great!

I will be back soon, LUAU NEXT MONTH!!

07/03/15 | Link | Rating: 5.0
336. Heather G.
Nice casino with great rooms and great views... Lots of great machines and not too crowded. Staff is nice and friendly.

06/04/15 | Link | Rating: 4.0
337. Gene Y.
The gym is waaaay too small and outdated with 1980's Nautilus type machines. No bench press weights, no free weights except a few and I mean a few Dumbbells.  On the cardio side, it's lacking too, only one bike and a few treadmills.  It has a nice indoor pool which is nice during the Winter. My main point is that the gym is not worth the $25 nightly "resort fee."

That being a 1 Star, the Atlantis sushi bar, the Manhattan Deli, and the Cafe Alfresxo are 5 Star (food quality for price). The Steakhouse is a 4 Star and the Bistro (overpriced) and Buffet (same old food every week) are 2 or 3 Stars.

As far as gaming goes, they have the newest and latest machines and table games but the machines are really tight like Vegas. The beds are comfortable. I found hair on my sheets last time and hair in the shower before that. Bring Lysol for peace of mind like I do.

04/05/15 | Link | Rating: 3.0
338. Denny T.
This casino hotel is a little away from the heart of Reno.

This is a good casino for gambling. You can find affordable tables throughout the day. Most dealers are friendly. The casino allows smoking but air circulates well throughout to miss the smell. Lots of game variety from craps and black jack to various slot machines. There is an arcade on the second floor. There is something for the whole crowd.

Restaurants are world class and offer great food to match excellent service. Food is flavored well and affordably priced. The restaurants are open at various times.

Hotel has wifi covered in resort fees. It's ok. Hotel check in and out are quick. Staff was helpful to correct the bill at check out. There are two swimming pools that are well maintained and at least one is open year round. Spa is hot and good to try out. Lots of space to swim. The workout room is nice and modern. Rooms are large and maintained mostly. Stocked are the usual hotel items including shampoo and conditioner. The beds are nice.

Temperature and comfort are exhibited thought out. Helpful staff and attention to detail are some of the reasons for multiple visits.

Good: friendly service and mostly clean facilities, fun and exciting.
Bad: had a minor issue at steak house and room was slightly dirty the last visit.

I'll come back.

16/01/15 | Link | Rating: 4.0
339. B S.
Not sure why a 4-Diamond, except the SPA probably bumps up its rating.  Spa is nice, indoor pool a plus.   Rooms decent/nice, but a complete gross-out when checked into room and saw hair in sheets.  They moved my room.  Front desk wasn't always competent, key didn't work one night and they sent attendant up with new keys which also didn't work, but eventually sorted out.  Coffee person at JAVA later in day didn't know how to charge my room for my coffee and ended up giving herself a healthy tip in the process, without my permission.  Manhattan Deli good, Napa Bistro mediocre for price.

Update:  My credit card was hacked while I was there....bogus charges trying to come through today at Atlantis!  Danger---danger---danger---warning!!!!  Don't know exactly where hacked, but either at Hotel, taxi or nearby.

13/03/15 | Link | Rating: 1.0
340. Tami F.
Gambled got $200!!!! LOVE THIS PLACE!!!!! I got so much money. So happy. Came for volleyball got much more. I recommend gambling here. It's amazing. Hotel is good too.

10/05/15 | Link | Rating: 5.0
341. VeeVee N.
Oh man, I don't even know where to begin. I recently stayed here for a week and I thoroughly enjoyed my vacation. Everything from check in to check out was a breeze and we did not have any negative issues while staying there.

I had originally had my dates all set, when at THE last minute I decided to go a day earlier. I went online and added the additional night. Upon check in I was greeted by a really nice front desk agent (and I so wish I would have written his name down). We made small talk since I was the only one checking in at 2am, lol. He noted that an additional night was added and said that I would need to come back in the AM and get my keys re-keyed to avoid lock out. I understood this, as I have worked in a hotel before...so no biggie. He even upgraded my room, so I was pretty happy.

The room was very nice, and had plenty of space, and it had 2 queen beds. The room looked like it had recently been renovated. The room was very clean. A few hours later after a wink of sleep we were on our way out and was greeted by the sweetest little housekeeper. I told her that she didn't need to clean the room since we had just gotten there hours earlier, but she stocked our toiletries and emptied the trash for us. She was just too sweet.

I went downstairs and had my room keys re-done without a hitch. The girl that was working the counter was very pleasant. Pretty much every staff member that I encountered was friendly and helpful if I needed any direction.

I was very impressed at how clean the whole entire place was from the casino floor, the restaurants all the way to the guest rooms. I did the Anthony Melchiorri check, and everything was immaculate, so kudos to them for that.

The pool area is pretty awesome, even if you are not a swimmer you should check it out. It has a cool rock wall and goes with the Atlantis underwater theme. The guy at the spa that hands out towels was super nice. They don't sweat you on the towels like some places, you don't even have to show a room key. When I stayed at a place in Hawaii, you had to pass an FBI background check just to get a pool towel.

This casino also has an arcade, which was fun.

What I liked most about this place was the PRICE. The parking is FREE and I got a deal on Priceline and ended up only paying $40 per night!!! You really cant beat that. They do charge a 'resort fee' which essentially means you are paying for parking/Wi-Fi etc, but it was a reasonable amount and not out of the ordinary. Every place in Vegas does it, so why wouldn't Reno.

I HIGHGLY recommend staying here. Everything was great. The elevators are really fast, which is always a plus for a claustrophobe like me.

Cant wait to go back

04/08/14 | Link | Rating: 5.0
342. Josy J.
This is a favorite of ours for the sky restaurant and sushi bar. Always great seafood and sushi is delicious. We travel from Carson City just to dine here for lunch.  The staff are always friendly and knowledgeable.

11/05/15 | Link | Rating: 5.0
343. Michael M.
First, I don't gamble.  I was here for a conference.  However, after having returned home several hours ago I am coughing as if I smoked several packs of cigarettes.

I was staying in the non-smoking tower.  However, it is impossible to get into the non-smoking tower without walking through the first floor casino where where customers chain smoke and there is the stale air of years of accumulated cigarette smoke.  It is simply disgusting.  By the time I checked in and got to my room my clothes smelled.

I noticed every single time that I opened my room to the hallway, that the hallway stank of cigarettes, though it was non-smoking.  That's because there is, of course, no way to prevent the stench from permeating the upper floors (note, I was on the 9th floor.)  And then, after waking up the next day that I started to have sinus congestion and there was evidence of cigarette smoke when I blew my nose.  No exaggeration here.  It got worse during my stay.  Today, perhaps it was an inversion, but when I woke up that cigarette smoke was coming through the air vents into my room.  I can only imagine what it was like on the lower floors.  Besides being disgusting, it's a clear health hazard.  I was there 3 nights and it reminds me of how I felt from the air pollution in Mexico City.  I imagine I could have done some health damage from being a passive victim if I stayed longer.  I don't know if they have safe rooms for non-smoking gamblers, so besides jeopardizing your financial well being you impair your health.

The hotel is a casino resort.  I guess it's as good as they get in Reno:  "haute tacky."  Hysterical dolphin lamps in the rooms (one lighted from the inside to serve as a night light with dolphin silhouettes when one sleeps.)  The faux marble doors (formica) were tres 60s; they matched the faux marble (resin) bathroom countertops (kudos to the Atlantis for not leveling more mountains to put in granite, but surely that will come with an upgrade.)  The room while dated, was very clean.  You can tell housekeeping works hard.

Game rooms for children, filled with zillions of electronic machines burning major fossil fuel, with some charming violent games (I paused walking yesterday as I noticed a child aiming a very realistic looking "handgun" at a video monitor to shoot figures on the screen.  Teach 'em young, I guess...)

Two big ass ugly fountains adjacent to the circular drive, adjacent to the massive parking lots.  The structure itself is, of course, butt ugly and from the F-U school of architecture.

Service at the hotel was superb though.  Lovely lovely customer service personnel (I seriously worry about their health.)

Room service was quite decent, and prompt if not early.  Actually fresh (wild) salmon, well prepared, and lots of fresh berries (blackberries, rasberries.)  The coffee, however, was the worst I have consumed in about 20 years.  It was consistently awful throughout the hotel.   It too hailed from the '60s; essentially warm, stale tasting brown water.  Just nasty.

I suppose if you want to gamble, and you have no concern whatsoever about your health there are redeeming features.  I found it's charm elusive.  Having been to Las Vegas, where bad taste is an art form, this struck me as the low budget version.

So, excellent excellent service from genuinely nice people.  Overall, however, a tacky and pretty sad place.  I can't imagine the Atlantis will care about my review (well, maybe they'll improve the coffee...)  The staff are wonderful.  The ambience is...well, what gamblers want?

20/05/15 | Link | Rating: 2.0
344. Robin L.
This place has by far the best, most creative, cost effective bakery in town. Not to mention the nicest customer service. I had my baby shower cake done here a year ago and decided to come back for my son's first birthday! Both events people could not stop asking me where I had my cakes done, who did them, how much were they. I loved seeing everyone's expression when they saw our cakes. And they were all pleased when they got to have a slice. The appearance of the cakes are better than you can imagine, they can do ideally any creativity cake you'd like and they work with your budget. I will continue to come here for all of my sons birthdays and also my upcoming wedding! Just call the Atlanits and ask for the bakery and ask for Kayline Amos (Executive Pastry Chef) She's the absolute best!!!

02/04/15 | Link | Rating: 5.0
345. Victor L.
This review is for the casino/gaming area.  Atlantis is in need of some renovations.  I have been here about three times now.  The panels on the ceiling appear a bit tacky.  Most modern casinos have a bright ambiance to them.  In contrast, Atlantis is dim and not very inviting.  Once inside, it is a maze.  The arrows on the signs indicating where things are located are confusing.  

The dealers are friendly.  A dealer even warned me to leave the table because she said the other person playing at the table was drunk and making mistakes.  I lost money here two out of the three times I have come here.  However, on the third try, I won it all back and more!  

Overall, Atlantis is just average.  I have been in worse, and I have been to better.

22/01/15 | Link | Rating: 3.0
346. Jenny S.
It's not Vegas, but it's as best as Reno gets. I was specifically here for the Super Bowl bash; I'm not a gambler nor am I a smoker.

The beds are super comfortable and the cigarette smell is not as bad as most casinos I've been to. As I previously mentioned, I don't gamble, but this place has countless slot machines that range from one penny to a dollar minimum bets.

Now to the Super Bowl Bash (Paradise Ballroom):
My uncle got our tickets comped, so I can't say whether the ticket prices were worth it or not, but I will say that the number and position of the screens made for a great view no matter where you were sitting. I will note, however, that the tables were really small and the seating isles were a bit narrow.

The food (wings, hot dogs, chips, nachos, cookies) was mediocre, but they offered unlimited drinks!

07/02/15 | Link | Rating: 4.0
347. Frank M.
Was in Reno for a youth basketball tournament and decided to try out the Atlantis.  I have stayed in most of the other Reno casinos while attending various youth softball and volleyball tournaments.  First off, if you are in town to attend a tournament at the convention center, it's hard to find a better location than the Atlantis.  With multiple hour breaks between games, the ability to go back to your room and relax was priceless.  It was about 8 minutes from our room to the courts via the 'habitrail' walkway.  Plus it meant that we didn't have to be fleeced at the Convention Center for food-- $4.00 for a water??  $8.00 for event parking-- nope, free plentiful parking at the casino.

The only disappointing element our weekend was that we paid extra to stay in the 'Concierge Tower'.  It was really nothing special, and not worth paying the extra expense.  The complementary breakfast on the 25th floor was inferior to any free breakfast at a Marriott.  The only protein was a boiled egg.  And it didn't seem limited to Concierge Tower guests.  The late afternoon offerings were meager as well.  To be fair, our floor was very quiet, so if solitude is a priority for you, it may be worth the upgrade.

Because we ate around our game schedule, we ended up eating twice at the Purple Parrot (once for free using the Atlantis' very good comp program).  Food was better than expected for a 24 hour cafe, and the prices were very fair.  The service was great both times as well.

I wouldn't think twice about staying at the Atlantis again, but maybe in another tower.

18/05/15 | Link | Rating: 4.0
348. Charla D.
This past week I stayed three nights at the Atlantis and found it to work out well. The conference I was attending was hosted at the hotel. The sleeping rooms are a really nice size with comfortable beds and the rooms are very clean. The conference facilities were very adequate and unlike most conference/meeting rooms we were NOT freezing all the time and instead very comfortable. The banquet food service was very good and generous portion. I dined at two of the  restaurants and their staff was very accommodating her and the food was good and a fair price. Although I did not gamble, The casino was a good size and not as smoky as I would've anticipated. It appears I'll be returning to the same hotel next year hopefully I'll get to check out the spa!

03/05/15 | Link | Rating: 4.0
349. Michael T.
There's a reason the Atlantis is a four diamond property. Now, I've never stayed at the Atlantis but I've dined, attended meetings and conferences, and recreated here enough to say this establishment is top notch!

Today's experience alone was 5 stars, and factoring in all my previous time here wouldn't average out to anything less.

From the moment you arrive, you feel valued. Today I chose to use the free valet and as the door was opened, I heard "Welcome to the Atlantis!". That's a simple way to provide great service.

Then I made my way upstairs to the ballroom for my presentation and was again greeted by the AV pro helping set us up. He asked all the right questions and had us rocking and rolling in no time.

Currently I'm on a pretty restrictive diet, which I failed to tell the luncheon organizer, but that was no problem for the Atlantis banquet team. On the fly, our captain was happy to have the kitchen rework the dish for me! He even went so far as to prepare a dessert I could eat without me asking!

The team here is truly top notch and that's why they're as successful as they are. I look forward to experiencing the spa and hotel on a future staycation!

14/01/15 | Link | Rating: 5.0
350. Susan M.
For a casino hotel, this is a great place to stay! We have stayed here several times on trips to Reno to visit family. The rooms are quite comfortable and I sleep better in the beds at the Atlantis than I do most other hotels!

There are lots of options for dining including a buffet and coffee shop. We have eaten at both and had pretty good meals. There are two pools, one inside a glass dome and one outside. This was particularly nice last summer when there were thunderstorms.

My only complaint stems from the fact that this is a casino and thus I have to walk through smoky areas to get wherever it is I want to go. Despite this, I will continue to stay at the Atlantis when I visit Reno because the price is great and the beds are comfy!

25/03/15 | Link | Rating: 4.0
351. Melissa P.
This review is for the Casino hotel room we stayed in last weekend. We were comped via my FIL, so we were dealing with 'Gold' member customer service, and perhaps a slightly different experience because of that.

Our king non-smoking room was not ready when we tried to check in around 2pm, so they ended up giving us a 2 Queen room on the 18th floor. The room itself was nice and updated, and seemed pretty clean upon close inspection. The bathroom is a little bit cheap and dated (compared to the Hilton Garden Inn South Reno we usually stay in while visiting FIL). The worst part about the room was the lingering, sometimes manageable/sometimes overwhelming stale smoke smell. The Casino itself does a pretty great job of filtering the smoke on the general casino floors, so I was expecting a bit less smell in a non-smoking room far from the smoking wing. Everything we hung in the closet smelled stale and cigarettey upon our return home to SoCal. Yuck.

Last weekend the Casino was packed full of middle to high school-aged girls who were staying there for a Volleyball conference. So lots of kids running around the casino (which I'm pretty sure is illegal? Not quite sure how they spin that one). Also creepy - why would these parents allow their underage daughters to roam around Reno casinos all day and into the night? I mean, there are all types of weirdos in there, I'm sure including pervy weirdos. Just sayin'.

We had dinner at the Napa Bistro on Saturday night, and everything was above par there. Great wine, great cuts of meat (my Chilean Seabass was pretty perfect), and seriously yummy deserts. Nothing too creative or inspiring, just really good food and excellent service!

Would probably stay here again if the room was comped, but might insist on a room that did not smell so smokey.

13/05/15 | Link | Rating: 3.0
352. Danett P.
This review is specifically for the banquet area.  

In addition to, and as a part of my regular job, I also sit on the boards of two different business associations in Reno. Among other things, that means I get to help plan lots of different events at various locations.

Eva Lonska-Diaz, the Catering Sales Manager, has been a huge help every time I've planned an event at the Atlantis.   One of the simple things that I love most about her is that her email signature line includes a link to their full set of catering menus. How smart is that?! It sure makes things easy for me.  I don't have to ask her to re-send them each time I plan an event, which can often be months apart, because she automatically just does.  

Each time I've planned an event, she has stayed in touch with me throughout the process and is completely patient when we have to change the number of guests, often multiple times,  or the size of the room, or even if one of my guests has a special food request that I didn't know about ahead of time so that I could tell her.

The service staff is always wonderful, they ask questions before the guests arrive, make sure everything in the room and just outside the room is set up the way we like it and are always smiling, friendly and attentive to our guests throughout the lunches. The even provide a little basket for us for our raffle tickets when we forget one.

We generally rotate lunch menu options each time I plan an event, since the group attendees are often the same people.  I always hear the guests saying how much they love the food. From Salads to entrees the catering menu is full of delicious choices.  The raspberry vinaigrette is always top of the list for kudos as well as the yummy, always well reputed Atlantis desserts.

The Atlantis, in short, has helped many times to make my job easier but they've also made it very fun and delicious along the way.

15/05/15 | Link | Rating: 5.0