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Hampton Inn & Suites in Reno, NV

Hampton Inn & Suites in Reno, NV

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Company Info:

Rating: 3.46

Address: 10599 Professional Cir, Reno, NV, 89511
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Comments (35):

1. Debby R.
Family couldn't accomodate us on this trip.  Beautiful new hotel.  Great breakfast.  Would stay with them again.

27/10/10 | Link | Rating: 5.0
2. Nat R.
We were visiting the snow and needed a place to stay.  All of the South Lake Tahoe hotels were booked (or, at least, they had 1-star motels going for $399+/nt.)

We looked east to nearby Reno.  Our previous hotel experience in Reno hasn't been pleasant.  It usually equated to smoke-filled hotels (in the casino, in the elevator, in the hallways and in the designated non-smoking rooms) that were noisy and had paper-thin walls.  So we tried to find a reputable brand outside of the main Downtown Reno area, and one that didn't have an attached casino (these are hard to find!)

For a clean, economy, chain hotel, you look for the business-focused hotels.  That results in either Marriott's Fairfield Inn, Hilton Garden Inn, Four Points by Sheraton or Hilton's Hampton Inn.  So, that's what we found.

The hotel is very new, just opening sometime in 2007.  It's in a new business complex just off of US-395, and over by a new master-planned development in South Reno, called Damonte ranch.   Location is great, just 15 minutes from downtown reno, and another 20-30 minutes from Virginia City and Carson City.

It's convenient to lots of chain restaurants and businesses (think of any big box store or chain restaurant, and it's along the US-395 corridor.  Two minutes away is Smith's Food and Drug, a chain grocery store, Starbucks and other places.

The entire hotel is non-smoking, so it's a breath of fresh air (no pun intended) from the majority of hotels in Nevada.  

We initially paid for a king suite with whirlpool tub.  Unfortunately, after check in, we were placed in the room located above the first-floor pool.  The kids' screaming and yelling echoed in the room.  All of the other suites were already occupied, so we got a regular king room, for a discounted "inconvenience" rate of $90.  Not bad, given their $129 regular rate for that room.

The new room was exceptionally clean and quite spacious.  It had a large king bed, a decent-sized bathroom.  Nice views of the range.  The room had a fridge and microwave (I think all do).  

Overall, a great place to stay!

01/01/08 | Link | Rating: 5.0
3. JP S.
As soon as we checked in we got a phone call to make sure everything was great.

The lady at the front desk was always smiling and provided us with directions and suggestions for dinner places.

Room was very clean and no sense of smoke.

Breakfast was great though it would have been nice if they had sausage or bacon.

Indoor pool was great for the kids.

Restaurants are close by either on So. Meadows or Damonte Ranch Pkwy.

I will stay here again.

01/07/11 | Link | Rating: 4.0
4. Chris B.
From the moment I walked in the door to the moment I walked out this stay was great! This property is on the south end of Reno in a business area, not in a "bad part of town". There are restaurants down the street and across the freeway but none in walking distance which suited me fine. The hotel is clean and the beds are very comfy! The staff is very polite and helpful!! I recommend everyone stay at this hotel!!!

17/07/12 | Link | Rating: 5.0
5. Alyssa N.
We stayed at this Hampton Inn location two nights at the end of July.  I thought it was very nice.  I hadn't stayed in a Hampton Inn in awhile, and I like the changes they've made.  

First off, we found this hotel for only $78 a night.  I thought that was a great deal. The room was very clean and the bed was comfy.  We had a microwave and mini-fridge (which we left stocked for the cleaning crew when we checked out).  I loved the waffles for breakfast and appreciated that I could get coffee downstairs at pretty much any time.  The pool was inside, which was a little unfortunate, in my opinion, as I was returning to Massachusetts the next day and wanted to work on my tan. But, no matter.  They also have a great big, comfortable lobby seating area, business center and work out room.  The work out room didn't have much in it (3 machines I believe and they were all cardio).  

Anyway, the location is convenient to Reno, and to Lake Tahoe if you have a car.   I was pleased with my stay.

03/08/12 | Link | Rating: 4.0
6. Jonathan J.
Nothing but high marks for this hotel. Spent 9 nights while dropping our son off at UNR. The hotel is located at the south end of Reno, with easy access to 395. Downtown and the University are an easy 15 minute drive and the airport is 10 minutes. The hotel is very well maintained and the staff was very efficient and helpful. Will definitely return to this motel on our next visit to Reno.

18/07/13 | Link | Rating: 5.0
7. Cydney B.
Since we're not gamblers, drinkers or smokers, the Huz and I stayed at the Hampton Inn on our weekend getaway from San Francisco (far from the madding casinos for us, but not too far if you partake). One of the few completely nonsmoking hotels in Reno. The rooms were spotless and the staff excellent. Beds were most comfortable hotel bed we've ever had (you can buy them on the website). Duvet cover was fresh from the laundry (not just the sheets) and the room smelled clean clean clean. Hotel was quiet and peaceful. Will definitely stay there again. If you go, ask for a room on the mountain side in the front of the hotel (better view).Great weekend prices -- if you want a Jacuzzi room (!!) be sure to reserve it in advance because they sell out quickly on the weekend.

18/06/13 | Link | Rating: 5.0
8. Daimon R.
I had a horrible experience after I was forced to stay here during a snowstorm in November. I tried emailing them from their website with a lengthy explanation of everything that went wrong during my stay. They never even bothered to reply. So much for a 100% satisfaction guarantee.

10/02/11 | Link | Rating: 1.0
9. Ed B.
What a great place to stay very clean comfortable free WiFi free for breakfast

12/12/12 | Link | Rating: 5.0
10. Sal P.
Overall a good hotel. Not too fancy but typical of a Hampton hotel. Not a bad stay. I felt that the housekeeping could have been a little more detailed but overall it wasn't a bad stay.

14/10/12 | Link | Rating: 3.0
11. Willy J.
Great place to stay but a little pricey. Clean, quiet, smoke free, and friendly staff.   Breakfast eggs are lumpy, everything else ok.  Easy access to all local casinos.

24/09/13 | Link | Rating: 4.0
12. Darina H.
My band had a gig at The Grove (venue) for a private party and our band manager booked us at Hampton Inn. I've never stayed at a Hampton Inn so I didn't know what to expect. I was very impressed with this hotel for many reasons:

1. Large California King bed
2. Easy and friendly check in and check out
3. CLEAN and very new
4. Lots of parking available right in the front
5. Business area for computers and printing
6. Pool/Jacuzzi and gym
7. Friendly staff!
8. Pretty good complimentary breakfast

They even called us when we arrived in our room to ensure that our room was "perfect". Our bathroom was huge and they provided complimentary travel items (if needed) such as toothpaste, toothbrush, shower cap, etc.

The complimentary breakfast was pretty good. There were scrambled eggs, country potatoes, make your own waffles, muffins, pastries, english muffins, bagels, coffee, tea, hot chocolate, orange juice, apple juice, cereal, fresh fruit! Lots of tables for sitting.

Some things I would be aware of:

1. Thin walls so you can hear a lot of your neighbors
2. No machines to gamble
3. Hidden location

Otherwise, pretty good hotel! Impressive.

08/11/10 | Link | Rating: 5.0
13. Amy B.
A nice clean, quiet, non-smoking hotel with a large comfortable bed with a comforter. Far from the casinos tucked away in an office park. Perfect for a short overnight stay on the road between Colorado and San Francisco for those who have no desire to drink, smoke, or gamble or be around those who do.

23/08/13 | Link | Rating: 4.0
14. Ryan L.
Nice, clean hotel with friendly staff and great amenities!  Breakfast is your standard morning fare, but everything was fresh and well stocked.

13/09/13 | Link | Rating: 4.0
15. Matt B.
They bailed me out of a tough spot, stranded by united airlines who last minute cancelled my flight to SFO. Thanks to jimmy johns in Carson city battling food poisoning.   They had a room when I was disparate.  Night manager was nice. Booked me in less than 5 minutes, 2 complementary water bottles and a tooth brush.   Bed never felt so good!  

The place is spotless.  Every thing clean and nice.  I'll be back.  

Thanks for the caring hospitality.  

Best,

Matt

24/08/13 | Link | Rating: 4.0
16. Nicole N.
Quiet location, secluded, 15min from downtown Reno.  Clean and very spacious room and friendly staff.  

We booked the whirlpool suite room, in the picture it indicated the whirlpool was in the actual room, but it was just jet's in the bathroom tub. Minus 1 star.

Ants crawling in the bathroom on the second day.  Minus 1 star.

Free breakfast and wifi with a lot of choices.

19/02/13 | Link | Rating: 3.0
17. Vivian A.
We needed to find a decent place to crash that was halfway between spending our Saturdays at Heavenly and our Sundays at Northstar. Hampton Inn seemed to be the ideal spot.

PROS:
- Located right off the freeway.
- Check-in/out is a breeze.
- Friendly staff.
- Gym has a jacuzzi to soak your sore muscles (until 10pm).
- Free wifi.
- Flat screen TV with all the necessary plug-ins to hook up your laptop to watch movies.
- Ample parking.
- Water bottle and Oreo cookies munchies waiting on the desk.
- White duvet covers (no janky how-long-ago-was-this-washed? or what's worse: what's-on-this? colorful bedspread).
- Bed was comfy and pillows were fluffy.
- Didn't have any neighbors on either side, if we did, we never heard them.
- Microwave and fridge in room.
- Free breakfast in morning: make your own waffles, pastries, muffins, oatmeal, fresh fruit, scrambled eggs, turkey sausage, hard boiled eggs, various cereals, orange and apple juice, coffee, teas, and hot chocolate.

CONS:
- Not close to downtown casinos and no shuttle so if you want to go there you need to drive.

We thought this place was great. Clean rooms, nice staff, and great breakfast to jump start your morning. AAA discounts available so you'll get unbelievable deals as well as up your Hilton Honors points. We'd definitely stay here again.

05/03/12 | Link | Rating: 4.0
18. Kim G.
Clean and new comfortable rooms.  Location is not great, there's no restaurants close by.  Front desk staff is friendly.

18/08/14 | Link | Rating: 3.0
19. Tony A.
When my travel plans take me to Reno, I normally stay at the Tuscany Suites inside the Peppermill Resort & Casino, but not on this trip.

The wife and I went up to spend time with my buddy and his family who live on the south end of Reno (in the S. Meadows area) and since me and my buddy we're going to be celebrating our belated birthdays with some adult beverages, I wanted to stay at a hotel close to their place.

I did some checking and yelping a few days before the drive up and found out this Hampton Inn had recently opened and was only about a mile away from my buddies place.  

We arrived on July 30, 2010 around 5:30 pm.  Check-in was a breeze and we we're handed keys to room #415.  Top floor and next to the elevator, just as I like and requested.

Entering the room, nothing extraordinary jumped out at me, but I did take notice that the rooms include a mid-size refrigerator and a microwave.  I wish I would have known that prior to my arrival.  Long story short, I stopped by my buddies place before the hotel to drop of some food and adult beverages thinking I didn't have a fridge to put the stuff in.

Pros of the hotel are:
1.  Breakfast in the AM.
2.  Indoor pool / jacuzzi
3.  Laundry room.
4.  Coffee available 24/7.
5.  Decent gym.
6.  Free and up close parking.
7.  Quiet and scenic area around the hotel.
8.  Great prices.
9.  Fridge & Microwave inside each room.
10.  And the best of all, It's a SMOKE FREE hotel.

Cons:
1.  No gaming machines inside the place.
2.  Walls are pretty thin (I could hear the maids in the next door bathroom talking plain as day).
3.  Nothing within walking distance to eat.  You need a car if you wanna get around.

If your in the Reno area and want a place to stay away from the hustle and bustle of the downtown area, here's your place.

**  Here's some in & outs for you future visitors.  **

The hotel sits between S. Meadows and Double Diamond Blvd's.  If you drive North on Double R from the hotel and make a right onto S. Meadows Blvd., there's a bunch of places to eat and about 3 banks including Wells Fargo.  There's also a Smith's grocery ( yelp.com/biz/smiths-food… ) store with some really good prices.  Make sure you tell them your from out of town when you purchase anything.  Now, if you make a left turn onto S. Meadows from  Double R when you leave the hotel, you'll run into the Winco and S. Virginia St. just past the 395 freeway.

Leaving out towards the South from the hotel and making a right onto Double R, you'll dead end at  Double Diamond.  If you make a right turn and drive just under the 395, you'll find the Wal-Mart, a Del Taco, a Round Table Pizza and a bunch of other fast food places inside the strip mall.  

If you have an itch that can only be scratched by gambling, you need to make a left turn onto S. Virginia St. from Double Diamond Blvd. and you'll run into the Tamarack Casino ( yelp.com/biz/tamarack-ju… ).  It's a locals hang out with a decent sports bar and lots of slots.  Sorry, but no table games.

03/08/10 | Link | Rating: 4.0
20. Pam E.
We had 2 rooms reserved and were offered one suite for the same price. The fold out bed is wore than the 30 year old one in my house. It won't lay flat & as I type this I have a bar digging into my spine. The last place a stayed with a sofa sleeper gave me one of the best nights sleep I've had in a long time...that one was comfy. This (not to put too fine a point on it)...bites. Would not recommend for only that reason so far. May revise after 3 days here.

04/07/13 | Link | Rating: 2.0
21. R J B.
The so called Manager Arturo was rude! Not sure how hard up you have to be as a business to hire such a jerk! I sent an email to the GM with no response. Great way to run  business. I am a business traveler and avid Hampton Inns fan. I will not be staying there again.

26/04/14 | Link | Rating: 1.0
22. Ben A.
We really enjoyed our experience at this hotel.  The staff was great and the rooms were nice.  We spent 3 nights here, so we definitely got a feel for the hotel and its amenities.  

The rooms were very clean, which is fairly common with Hilton properties.  We had a King Deluxe, which basically meant that we got a jetted tub and a pull out sofa bed.  The bed was comfortable and our daughter slept well on the sofa bed.

We swam one evening, and I was only moderately impressed with the pool.  It was one of the smaller hotel pools that I've come across.  The max was only 6 people, which was tough since there was a HS baseball staying at the hotel and swimming too.  Fortunately, they got out when our family arrived, which made for a nice swim.  The water was a decent temp and the pool was clean.  I would have liked more pool towels to be available.  They were not well stocked, so it was good that I brought a few spares from the room.

The breakfast buffet was free for guests.  They had different options each morning, which was nice to have some variety.  It was typical hotel breakfast buffet food, so don't be expecting to have a life-changing experience.  It was still decent food, including: biscuits and gravy, egg/cheese omelets, turkey sausage, and french toast on different mornings.  They also have waffle machines available each day, as well as cereal.

Overall, it was a nice hotel and we would stay again.

11/07/13 | Link | Rating: 4.0
23. Meredith M.
Check in was easy enough here.  We got into town late after driving the desolate 95 route from Las Vegas.  We needed a reliable place to stay and this was it.  

About $109 dollars for the night.  

Got to the room and there was a post it note on the head board letting us know that the bed linens had been laundered and changed for our arrival.  This was hand written in Sharpie and posted write on the headboard.  I found it to be extremely weird and don't know if they do that in all of the rooms.   As a guest I would hope that the linens are changed and laundered in between guests as a general best practice.  I also thought it was weird that it was on a Post it.  

Didn't eat the free breakfast because we just wanted to get back out home to Portland.  

Good place if you are just passing through for the night.

05/08/13 | Link | Rating: 3.0
24. Francis Q.
Wife and I decided this would be a place to stop on our 14 hour drive to San Francisco.  It was away from casinos because we were traveling with our 12 and 10 year old.  Arrived 11 on a Friday night and Arturo greeted my wife promptly and got us set up.  Our room was very clean, mattresses very comfortable and pillows were plush. On our return trip, we stayed here again and loved it.   By the way, can't say enough about the customer server from Arturo.

14/04/14 | Link | Rating: 5.0
25. D P.
Quiet and comfortable. Very clean and excellent hospitality staff. Breakfast was good each day as well. Would definitely stay there again.

22/08/14 | Link | Rating: 5.0
26. Alizia S.
In case you don't look at Tripadvisor:
We check into the Hampton Inn on January 8th for a three night stay. Everything was fine, check in went smooth I was actually really liking the hotel. We paid in cash and put a credit card on file for damages. After the first night we noticed a blue tint on one side of the fitted sheet on our bed, but we thought nothing of it because it just looked like a set in stain they weren't able to remove. Considering this isn't the nicest hotel I thought it was probably common. We checked out and were good for a couple of days until we saw a $215 charge on our account. I called on 1/15 to find out what the charges were and they told me it was from ruining the linens in our room. The "Manager on duty" Arturo was a complete asshole basically accusing me of getting some unknown black substance all over the sheets, pillow cases, and duvet. Then when I asked for a manager after he told me there was nothing he could do he informed me he was the manager and that I could leave a voicemail for the GM Joaquin. I did and did not receive a call back in the morning like I was promised, so I took it upon myself to get in touch with him since I would have never received a call. When he got on the line he basically refused to listen to any other side of the story, he just kept saying there was nothing he could do and that the linens in our room were brand new when we checked in. One look at the sheets would have convinced you 100 people had used those linens prior to our arrival. He told us that they had taken pictures of the linens, but when we asked to see them he completely changed his story and said that if they still had the sheets he could take a picture. He also said he was standing right next to the manager when he took my call the day before. If that was the case he should have never let Arturo talk to me as rude as he did. He was full of shit throughout the whole conversation and his whole story was rather sketchy. He even had the audacity to tell me that they would use the sheets as rags. Are you kidding me? It must have been a slow week for this hotel. If you're willing to pay more for their shitty bed sheets than your whole hotel stay then I guess this is the hotel for you. Oh and by the way their pillows suck. Don't stay here.

16/01/15 | Link | Rating: 1.0
27. Karla Roxanne M.
Never got to stay here, and after the experience with Joaquin we never will. We were on a road trip and called the day before we were supposed to get to Reno to make a Reservation. Then the weather rained on our parade and by the time we were supposed to be checking in, we were stuck out in the middle of no where with crappy cell service. We called to cancel the reservation and tried to explain our situation....phone service kept cutting out but we managed to give the guy (Joaquin) our full name on the reservation before the call was dropped altogether. We never made it to the hotel, but we were charged for the night. When we called the bank and the hotel corporation office, Joaquin had told them that we were rude on the phone and refused to give the credit card number of our reservation. So now we have paid for a nights stay at a hotel we never made it to, due to hail. According to the hotel general manager, we are rude and deserve to pay anyway. Thanks Joaquin.....for making us reconsider stacking up Hampton Inn points on all the vacations we take. Thank you for allowing us to try a Better hotel chain to be loyal to.

24/11/14 | Link | Rating: 1.0
28. Jennifer O.
We haven't even spent the night here yet and we already hate the place. First impressions are everything and the first impression we had upon arrival was horrendous. We went to check in to what we were told was a prepaid room. My mother in law made the reservations and specifically inquired about making sure it was prepaid as she was taking care of it. She was assured everything was prepaid and we would not need to do anything when we got there. However the wretchedly unfriendly, unhelpful woman at the front desk when we arrived around 4:30 basically told us we were liars, that they couldn't possibly have said anything like that because there is no possible way it could be prepaid. She was extraordinarily unhelpful and made my husband feel like he was being judged by his appearance.

Perhaps if our initial contact was even remotely helpful the rest of the stay wouldn't be so tainted. I can tell you I'm no longer for the positive, I'm only looking for the negative. Like the chair I'm sitting in right now has several stains on it. The room could use some touch up painting as there are numerous scuffs throughout. Except for the front and bathroom lights, all others must be turned on at the light source. The closet door won't stay latched. The top of the headboards haven't been dusted in awhile.  I had to fix two of the shelves in the mini fridge as they weren't on their tracks. The desk chair has zero padding.  The beds and bathroom at least look clean.

16/08/14 | Link | Rating: 2.0
29. Jaylin K.
I really liked this place! Everyone who worked there was very polite. Coffee was hot and breakfast was tasty. Our room was spotless and the beds are soooo comfortable. Downside was the indoor swimming pool because well, it's an indoor swimming pool. Very nice that they had water available and towels on all of the lounge chairs. Free wi-fi was a bit slow but it's to be expected.

23/09/14 | Link | Rating: 5.0
30. GorGor T.
For me the most appealing of this hotel is location, it's literally 3 min walking distance from my office.  Everything else is average, the room, the breakfast, and the staff.  But I do want to point out that there are a few pleasant exceptions like couple of friendly front desk guys, shuttle bus driver etc, the ladies not so much.  Breakfast choice is ok, but want to remind everyone that the juice machine the taps are WAY back there so if you are not careful and you press you end up with juice all over your hands.  For dinner choices if you are like us road warriors you may be disappointed with take out choices....not much besides pizza, even Chinese take out is limited.

23/03/15 | Link | Rating: 3.0
31. Steve K.
This is not a business hotel... On my recent stay here, they took the profits and a hotel full of high-schoolers on spring break, who arrived in 2 buses at 11 pm.

Hearing yelling and hitting the walls coming from next door and across the hall is not good for someone hoping to make a successful sales presentation the next day

The staff were uncooperative in finding a quieter room on site, and just sort of shrugged, saying yeah, hate to be you, but that's the way it is... I was even told that "well, technically the kids are on business too!" These unruly children were scattered all over the hotel, so I was told there were no quieter rooms anywhere in the place... Why not put all the kids together, and have a quiet area of the hotel set aside for true business people? (Adults)

What about all those empty suites??? I was told, sorry, no can do... and I'm Gold level with HHonors...Makes you go "hmmm"

The hotel seemed clean and fairly new, and they did help me get a room at a nearby Homewood Suites instead, so, 2 stars for that, but this is apparently NOT a hotel that caters to business travelers or to HHonors members... Also, the furniture is showing unusual wear for a newer hotel. Now I know why

Avoid if you like to sleep peacefully

24/04/14 | Link | Rating: 2.0
32. R W.
We had excellent service from 12/31/2014 to 1/2/2015.  The weekday day time and night time staff were very attentive. They made sure the pool towels were stocked, cookies were available for arriving guests, guests were greeted on a hello and good-bye basis, arrival coffee and hot water were stocked.  They made sure breakfast ran without any major issues.   Service is not as good as about 2 years ago but acceptable.

Minor things but annoying if you are a major business traveler:

- Killed 2 spiders
- Pillows are all over the map in cleanliness and comfort
- Sheets had holes in them had to be replaced
- Towels stocked at the minimum of two instead of 3 or 4

The weekend night staff is another story. We stayed here 12/19 to 12/22. Same lady who was the staff on duty here is the reservation number 83419400.  This is what we got on the night of 1/2/2015

Same issues as last stay (which I thought could have been a fluke, but it is not). She is inattentive, she does the bare minimum, and she even told me today, Joaquin Duran our GM said, "we know you are so busy so we don't need you to keep the coffee filled. Once you're done, you don't need to fill this out". Her favorite line is "I'm trying to accommodate every guest the best I can but I can't do everything"  Then she goes back to doing nothing at the front desk.

Her attitude in general to guests is more of a "I'm just doing my job and my boss has my back kind of attitude"

The pool capacity says 4 in hot tub and 10 in the main pool.  She doesn't even go in there to look and assumes everything is okay. Today it was fully packed and probably not meeting fire code.

I just spoke with several other customers in the lobby and in the pool area and they've also noticed the difference including several diamond members.  Has this property changed hands?  Is there a problem with staffing in Reno?  One woman who has her daughter live here has been staying at this property since opening.  She has told me something has changed in the past 18 months.

Just so you know, I travel 400,000 miles a year.  I'm GS on United, Lifetime Plat on Hyatt and Marriott, and hopefully working my way on Hilton but this is unacceptable on two levels:

1. Attitude of Staff
2. Customer experience

Morale of the story - avoid the weekend night time clerk. She's just lazy, not customer service focused and really doesn't think she's empowered to help.  If it's really her manager Joaquin leading this charge, we have issues that:

Phil Cordell SVP of the Hampton Brand should take care of. If you have the same experience, don't write to the GM. Go to phil.cordell@hilton.com

02/01/15 | Link | Rating: 2.0
33. Mary S.
**I'm updating this review to 2 stars. The reason being that my husband left a couple nice shirts behind in the closet, and when I called the very next day to ask if they could send them to us, I was informed that no one from their housekeeping service had found anything left behind in our room. Very dishonest of their staff, AND we left a $10 tip, though we only stayed for one night.**

We had a very good experience at this location. The lady who checked us in (and out) was friendly & accommodating. Her coworker was also the same way, and both were very professional in handling a very crude and rude guest next to us.

Our room was nice & spacious (king size bed) and clean. It included a refrigerator (awesome, because we had extra ribs from the Reno Rib Fest) and microwave, and your standard coffee maker.

They also provide complimentary wi-fi and breakfast. And they have an indoor pool and fitness center on site.

They had a lot of amenities I didn't expect, so that was a pleasant surprise. Would definitely consider staying at other Hampton Inns in the future, if they are anything like this one.

31/08/14 | Link | Rating: 2.0
34. Jason W.
I reserve one-star reviews for the absolute worst experiences in my life. So Hampton of Reno, you're getting two-stars only because I've experienced worse.

The first thing we noticed after getting to our room - no bath towels. Well, to be accurate, there was one dirty towel hanging on the hook above the toilet. There were clean hand-towels, yes, but I don't expect those would do much to dry me off after a shower. Called front desk, and were told they would bring towels up.

Went down to the pool and jacuzzi. No towels on the towel rack there, either. Asked front desk receptionist, and she brought some by for us.

Went back up to the room after using the jacuzzi, ready for my shower - still no towels! Called front desk, she explains that she had left me a message - they had come by with the towels but no one was in the room. I had wrongly assumed that housekeeping has a key and would leave the towels in the room for us. And I checked the phone - no light indicating a message. I hope she didn't leave a message for the wrong guest. So I go downstairs and pick up our towels.

After everyone had had a chance to shower and dry off, my wife asks if I could go downstairs and request two more towels, so we have dry towels to use in the morning. As I approached the front desk, I didn't see anyone there - until I got close enough, and saw one of the two receptionists sitting behind the counter, doing something on her phone. The other receptionist was probably somewhere out of sight but within earshot, because while I waited for the first receptionist to noticed I was standing there waiting, I heard her mutter, "I'm so bored I -" at which point I politely cleared my throat to get her attention. I asked for the extra towels, and was told that they were out of towels, because the washer is broken, so each time a guest requests a clean towel, they have to take it out of an unoccupied room and mark that room as inoperational. Then she reminded me, didn't I already have the two towels in the room in addition to the four extra towels I just picked up? At which point I had to remind her that we only started with one towel, and it was used and dirty.

The refrigerator wouldn't work. Tried adjusting the dial, it would run for about 10 seconds, then stop. At this point I didn't want to bother with contacting front desk.

Oh, I think maybe we stayed in the same room as Jennifer O. from Coarsegold, CA, because our armchair and ottoman also had some interesting stains on it.

Breakfast - where do I start? Free breakfast is always great, and the waffle maker is fun for the kids. And there were what some people would call "eggs", but I beg to differ. The scrambled eggs felt like rubber in your mouth, like soft nondescript warm jelly that was firm enough to no longer be jelly, but not firm enough to be anything else. I am not a picky eater, but I really couldn't stomach it. I went back in search of something else to eat, and found hardboiled eggs. Hooray! I proceeded to peel the shells, only to find what looks like an egg, but felt like hard rubber. I felt like I was biting into a bouncy ball. I don't know, maybe Nevada gets their eggs from rubber chickens. Too much rubber in Nevada, I think.

Overall, I felt really bad about staying here, because I feel like I was such a trouble and burden to the staff, I'm sure they had better things to do, and if not for guests like me, they could've had a free night to themselves. So, my sincere apologies to the two ladies who seemed to be running the hotel on their own that night, from handling reception to housekeeping.

You know, after hashing out my thoughts and writing down my experience with this hotel, I have to disagree with my initial assessment. I don't think I've experienced worse. But I'll leave it at two stars, because, well, the bagel tasted good and the TV was functional and I didn't get lice and the kids fell asleep quickly, so I'm thankful for the positive things.

20/01/15 | Link | Rating: 2.0
35. Steven M.
Exactly what a hotel chain should be...clean, comfortable, and reasonably priced.  All the hotels in town know when vball tournaments happen so they all raise their rates accordingly, but, still affordable and nicely appointed.  Their breakfast is really good and starts early!!  6am - 10am.  Perhaps they adjust times when teams are in town?  Anyway, you will enjoy.

24/04/15 | Link | Rating: 4.0