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Harrah’s Reno in Reno, NV

Harrah’s Reno in Reno, NV

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Company Info:

Rating: 2.83

Address: 219 N Center St, Reno, NV, 89501
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Comments (320):

1. Michelle M.
We always stay at this Harrah's because my mom gets comp rooms. I'm not too big on the layout (we always have to stay in the East tower where the "free" rooms are apparently), and to get to the other side of the casino, you have to go up to the second floor and then come back down on the other side-kind of confusing..I got lost a couple times when I first went there. The rooms are decent...clean, and this past time we went (Labor Day weekend), we had a nice view of the river. The only thing was, the maid didn't leave any extra t.p...wtf?! Well luckily, as lou.eazy mentions, they have restrooms in the lobby. It's pretty much true of any casino that when you don't want to *ahem* pollute the upstairs restroom there are always more sufficient, larger facilities just an elevator button push away. Ah, one of the many things I love about casinos...in any case...getting back to my review. The buffet there is a pretty good one, they have a variety of food (Chinese, Mexican, Italian, American, soup/ramen and steak bar made to order) and it is a good price ($15.95 for dinner on Sunday). They also make crepes to order (the real kind, not the pre-made dried out pancake kind). There was a nice older man named Basil who made our crepes, and he seemed to have so much pride/enjoyment in what he was doing that it just made the crepes taste even better than they already did. He accepts tips too, btw . The 24-hr coffee shop is also decent, although service a bit slow. They have definitely improved over the last few years. You can't beat the Steak & Shrimp Combo for $9.99! Drink service at the slots is relatively efficient, I never have trouble finding a cocktail waitress. All in all, a good casino and place to stay when you're in Reno.

05/09/07 | Link | Rating: 4.0
2. jessica h.
i have stayed here twice now... the service has always been good and the hotel rooms are above expectations. this last time we had a great view also and the room service was good. i dont know the price a night cause ours was compt which who doesnt love that!

03/10/08 | Link | Rating: 4.0
3. Waynele Y.
the accomodations here were excellent.  compared to other places we've stayed in the area (Atlantis, Circus Circus, El Dorado), the rooms are quite up scale.  very nice, modern and CLEAN (looks just like the pictures).

the buffet was also quite good - nicer than expected.  went for lunch, which was a bargain at 12.95.  they have many made-to-order stations (omelet, pasta, asian stir fry & noodles, steak) and the food was pretty fresh and good. no crab, but they did have shrimp and mussels.  the have a nice dessert selection too.

03/10/06 | Link | Rating: 4.0
4. Jenny H.
uh. no. i will never come back here. east & west hotels are sooo different! east hotel = cheap. west hotel = baller. so wtf? i had a room in east hotel & thank god i saw my friend & she lives in the west hotel. her room looks sooo different than mine! but! we found a black thing in one of our towels & the bath tub was flooded. so no good. the only thing/place i liked in this hotel was their 24 hour Cafe. it's very nice & very good! but yes. other than that. i wont go back. my friend & i woke up with pain everywhere in our body. bad.

29/11/09 | Link | Rating: 1.0
5. Geomar R.
In addition to the Peppermill, Harrah's is one of my favorite casinos in Reno.  The rooms are nice (just don't get one facing the railroad tracks), the casino is huge, and the service is great.  I received some offers from Harrah's Reno that included free stays and match plays, so that led me to my first stay about 3 years ago.  I came back Memorial Day of this year, but did not end up staying the night.  However, with a few physical changes, the exciting atmosphere still existed.  The casino floor was massive, and it is easy to get in a table.  The endless slots and video poker were everywhere.  I ended up just playing slots, like Wheel of Fortune and Red, White, and Blue, and I must say, the slots were charitable.  One memorable experience happened at a dollar slot.  I busted out a dollar and told my friend, Rich, to provide another dollar so we can play a max bet slot machine.  Seconds later, three 7's appeared, and we ended up winning $80.  We ended up splitting the winnings.  Haha...that was a classic moment that I will never forget.  

Harrah's does a great job of minimizing the smell of smoke.  Even though I don't see all casinos to go non-smoking, it is important to monitor the smell of smoke for the convenience of the non-smoking guests.  Go here for the loosest slots, great rooms, and unforgettable memories.

29/05/07 | Link | Rating: 5.0
6. Leon C.
I never like this place much as a kid, probably because I wasn't allowed to gamble. But now I can and have a pretty good time here! I had fun at the slots and one of them on the plus side(not going to tell which one). The service (cocktail ladies, bartenders, dealers, etc.) here are pretty nice. The rooms are okay, my friend got comp. on one, so I can't complain since I stayed for free. The buffet is pretty good and at very reasonable price. The best part of this place is the spa on the top floor. I got a body massage and Nicole was great!!! I felt pain and pleasure at the same time. She did a great job! I have to admit it though, I prefer Harrah's Tahoe much more than Reno.

25/07/07 | Link | Rating: 4.0
7. Helen C.
I really liked this place only because there's one Texas Hold 'Em table where I kicked ass.

02/05/07 | Link | Rating: 5.0
8. JessePanda C.
this place deserve a 4 star, cause you can't beat FREE ROOMS and 2nd BEST BUFFET on the strip... even tho there issue with our rooms i careless but its free... so we got three free rooms, all three room got issue... drainage in the shower, missing lamp and bathroom doesn't lock... funny thing we stayed there but we gamble over at circus circus instead, haha... buffet is one of the better one on the strip, you want the best and most expensive i say $28 you need to go atlantic if you into seafood :)

16/02/10 | Link | Rating: 4.0
9. D J.
How much money have I lost to you guys? Every time I leave here with a lighter wallet but you guys keep sending me those offers and I keep coming up for those free rooms year round. Most of the dealers here are very friendly and are always striking up conversations. "Free" drinks while I give you my money is always a plus and I always have a good time doing it. The sports book is very nice and I am usually glued to those tvs and that board looking for my next bet. Harrah's is always my first choice in Reno.

20/03/08 | Link | Rating: 4.0
10. Kerrie L.
Harrah's has also contributed to my bankruptcy this weekend...but they have the Wheel of Fortune slots with the big wheel!!!!

15/07/07 | Link | Rating: 4.0
11. Jeff T.
I've been going to Reno for years...  Even before I was 21, I would go there for the Circus Circus games... Or just to get away from reality... Even though if it's just for the weekend.

Me and the fiance just returned from a weekend getaway from there.  Harrah's usually is good to us.  Casino wise.  I didnt do too good at the craps table.  But hey, that's why they call it gambling...  Most of the dealers were nice.  Betty, Alan, Michael, Aaron.  They actually took time out and ask me what I wanted and where I wanted the bet at.  They would say you're welcome when I said thank you.  Even the pit bosses were cool to me.When I crapped out, i went to playthe Texas Hold'em table.  It's not like the game you see on TV but i was playing against the dealer.  Same dealers as the one at the craps table.  Even that asian guy named Ming.  He was a d*ck.  Didn't really talk.  I tried making small talk but i guess he was in no mood...  I had a good hand and I made a remark about having one of his cards.  He said something to me and made a sound towards me as if I said something stupid.  Whatever... If  the casino had dealers accept for him or people that act like that, it would be better.  

Cocktail waitress Bernadette was always there to give me a drink.  If you tip her good she'll keep coming back.  =)  Drinks were watered down, but I expected that.

The rooms were ok... You know they charge the room for whatever goes missing now.  There's a sign on the back of the door stating how much things cost now.  Where was the $500 BOSE radio???  The soap dish cost how much?  Crazy...  I don't think it's worth all that much..

The valet was fast and there wasn't that much of a wait.  He was very nice to me and I'm not use to that.  He would even tell me, "Have a nice day..."

Overall I liked my stay because I like Reno...

19/01/09 | Link | Rating: 4.0
12. Omar V.
Not a bad place, good service, VERY smoky and a *cough* older crowd.  Didn't even bother gambling here just went straight to the silver legacy.

02/09/08 | Link | Rating: 4.0
13. kim w.
messed up on all of our reservations.

01/01/11 | Link | Rating: 2.0
14. George W.
ok, So I stayed at Harrahs Reno last weekend. The only reason why i stay there is because they have a dog kennel which is nice I can bring my furry one along. ok, So moving forward. I was trying to valet my car after taking a quick little trip to the local mall after waiting in the valet line which took sbout 20 minutes i was greeted by the valet supervisor he asked if i was staying there and i said yes. He asked if I had my room key and I couldent find it at the time i told him my room number and I showed him my ID. He gave me the dirtiest look and asked me to park my car myself because he assumed i was a visitor. I said to him I am a guest here and your sign clearly says Guests Valet only, After arguing with him for about 3 long minutes he finally let me go through. I have never felt like such a second class citizen in my life. I found my room key in my wallet after getting out of my car. I went to go show him and he ignored me. I went to his supervisor the Manager on duty and he reffered me to call the hotel manager which I did later that evening and left a message. I have NOT heard from him since. I am VERY dissapointed with the Hotels Service not to mention the old, dingy rooms. Both times I have stayed at Harrahs the Thermastat dident work well and in the Bathtub seemes to have what appeared as mold. I DO NOT reccomend this hotel. The restuarants werent good either thats for a different review though, Hoped I could help you decide to book somewhere else.

23/02/10 | Link | Rating: 1.0
15. Daniela A.
I have been to several casinos in my life, but never have I had as much fun as I did at Harrah's in Reno. The casino is HUGE!! I spent most of the night on the slot machines and playing roulette, which I had never played before but am now addicted to (which really sucks since I ended up losing a hefty amount of cash, but oh well! It was fun!!) When you add the fun factor and the fact that you get unlimited complimentary drinks, and they are open 24 hours it ALMOST seems worth it. There's a nice variety of restaurants in Harrahs although, unfortunately, I think we picked the wrong one for dinner (Carvings-yuck!!!) and they also have a Starbucks, a little convenience store, a hotel and a spa on site. We stayed at the hotel, which was actually really nice. Our room was spacious and the bathroom was huge, and everything was very clean. I will definitely be back.

21/10/07 | Link | Rating: 5.0
16. Jeff N.
Stay away from this casino----

                Why?? Let me tell you-- If you like BRUTAL table game payoffs like 6-5 blackjack, 2 and 12 pays double (12 SHOULD pay triple) on craps (field bets) and 3-card poker pairs plus paytable the WORST there is,then come play at Harrah's!!! Just because you're the biggest casino operator in the world doesn't mean you're the best.BOYCOTT all Harrah's properties.

26/06/09 | Link | Rating: 1.0
17. Alex F.
Went to Reno last week and stayed at the Harrah's Casino.

What bad things can I say about a hotel when the room was free? The rooms were very clean ,  the bed comfortable, the dcor modern, and the sofa chairs were awesome! I was mesmerized by the fuzzy lamp shade that was in the room, and so  was my friends brother who was staying in a suite. I don't know what the rooms go for, but I do know that if you become part of their rewards member you can get complimentary rooms in Reno and Las Vegas. The casino plan was very simple and easy to navigate, even when I was drunk. The slots took half my money, but I made it up in roulette ( lucky numbers 4, 2, 18, 26, and 29). The room service staff was also very courteous no matter what time we ordered for food. (The only bad part was the OJ story, read David P.'s review)

I would stay at the Harrah's again as an alternative to the Peppermill, and if I felt like being downtown.

14/06/07 | Link | Rating: 4.0
18. Tammy C.
We stayed in two different rooms on two different days. First evening we stayed in the smoking room. The smoke was so strong that all the sheets and mattresses smelled like smoke!

The second day we stayed in the smoke-free room and on a much higher floor. Much better and were much more satisfied with the room.

Also went for a full body massage in an office-look-alike converted room with some basic curtains hanging around that made it look more like a  massage room. The 1 hour massage costs 100 dollars including taxes but the experience was only so so.

09/05/07 | Link | Rating: 3.0
19. David P.
I agree with Geomar R., Harrah's is a good pick if you are not staying at the Pepper Mill.  The casino floor is fun and never a dull moment.  The 1$ machines where generous Saturday night to keep playing all of Sunday.  Even though I did not come up a winner this weekend I had a great stay.  The rooms are very nice and comfortable.  Room service is great and the menu very reasonable, being room service and all.  Oh but except for breakfast,what ever you do do not I repeat DO NOT! order a pitcher of Orange Juice.  We had brought up some champagne for morning mimosas.  I ordered two pitchers of OJ and when the bill came I couldn't believe $30.00 each pitcher!  I asked the room service lady if the bill was correct.  $30.00 for OJ?? Is there gold from the Sierra's in there?  Did Rachel Ray squeeze it fresh between her thighs?  I could not comprehend.  So don't blame me if you order some OJ and the bill comes out to $30.00 for each pitcher.

The other regret I have is not opening a rewards card so that I could rack up the perks.  I would definitely stay at the Harrah's again.  Ive also heard great reviews for the Ichiban Restaurant located on the casino floor.  All you can eat sushi and tempera.  I will definitely try this restaurant next time.

So overall 4 stars out of 5 due to the OJ.... but is it fair? To judge a hotel because of the OJ..... I think so.

11/06/07 | Link | Rating: 4.0
20. Peter C.
Different casino now that they only seem to cater to the retirees.  Why replace the big baccarat table with more penny slots?   Skyway Buffet replaced with Crap Buffet that's closed on weekdays?  In the morning hours, there was one $5 blackjack table open.   Roulette, Baccarat, Craps closed.

28/11/09 | Link | Rating: 1.0
21. James G.
Pinball ALERT!!!   (second centurion too! =P )

1)  Pirates of the Caribbean (POTC).  
2)  etc...

Cool arcade too.  Lots of old school titles like Dig Dug, Centipede, etc. all in great condition.  

ROOMS:
=======
In October 2006, I stayed in a renovated West Tower room.  Of the 3 Harrah's branded properties I've stayed at (Las Vegas, Lake Tahoe, and Reno), Reno has by far the nicest rooms available for the normal rooms.  At the Harrah's Reno, the room felt like a "W" room.  Modern. Trendy. Cool.  

GAMING CHIPS:
=============
For those of you who play in the Casino, or in my case donate(!), the craps table doesn't use chips for the $1 units.  They actually use silver!  This is a little weird at first because I prefer the "feel" of 11.5 ounce clay chips at the table.  However, I've come to appreciate the heavier weight and the "sound" of silver at the tables...

- more laters + pix too...

25/01/07 | Link | Rating: 5.0
22. Breeze S.
My elderly mother and her elderly girlfriend stayed at Harrah's for an overnight of fun but instead my mother was treated like a criminal.  According to my mother she accompanied her girlfriend into Carvings Restaurant,  she had not intended to eat until her friend offered her food from her plate.  As my mother got up to leave the waitress demanded she pay for the food she ate but my mother told her she had only eaten some bacon from her friends plate.  Suddenly she was surrounded by three security guards....my mom is 78 and frail!   This establishment needs to give their employees some customer service training NOW!  I'm mad as hell that my dear old mom's experience scared her and now she says that she will never go back to Reno!

02/04/09 | Link | Rating: 1.0
23. Nancy M.
but every year, we do it super vietnamese/chinese style and stay in a casino hotel !!

I'm always satisfied when I go to Harrah's whether it's at Vegas, Tahoe, or Reno! I give Harrah's A+ for everything.

Their Harrah's seem big to me. Theres like two buildings i think.
They have a nice computerized Sportsbook area which looks like a mini-vegas sportsbook. They just remodeled and moved their sportsbook to a different area so for you boys who want to watch sports in Reno, come here! None of the casinos that I know of have the computerized screens besides Grand Sierra Resort (the former Hilton)!

So basically, if you want to know what I think about Harrah's you could read my South Tahoe review.

30/01/08 | Link | Rating: 5.0
24. Adrian C.
Great Casino!! had women in bikinis as dealers and dancers. Had the 40 oz alcohol drink which was great.

12/04/10 | Link | Rating: 5.0
25. Christy L.
Our comped room was beautiful.  I totally wasn't expecting it to be nice, but I was pleasantly surprised.

They had cookies waiting for us in the evening and set out a few nice pieces of chocolate.  The bathroom was nice and big and the water pressure STRONG!

Our drain in the bathtub was really slow, so I called housekeeping and they fixed it right away.

The casino is huge and, even on a busy weekend, there were plenty of tables open and slots to be had.

04/09/07 | Link | Rating: 4.0
26. Keith P.
There are much cheaper places but this a good spot for 25-35 year olds with a little money.  They have all types of food.  The Tepanyaki restaraunt was awesome/expensive but worth it.  Zone 21 has beer pong tournaments on Fridays and Saturdays and a much more upbeat atmosphere.  I got a room for $50/night and it was in better condition than a lot of other places i've stayed at in Reno.  Overall it was a good value.

18/03/10 | Link | Rating: 4.0
27. joyce h.
This review is just for the Napa Cafe at Harrah's Reno. (We had a 2-for-1 Entertainment card discount; we also had one for Andreottis at Harrah's, but never did find the restaurant inside the building, so settled for Napa.)

Husband ordered the NY steak/lobster, which came with a generous amount of sauteed vegetables and very good mashed potatoes. He said the lobster wasn't quite up to par, but the steak was cooked to order (rare). I thought the vegetables were way overdone on both orders.

My halibut was well-prepared. And...it was free (being the cheaper of the 2-for-1 offer).  

The servings are generous -- in fact, we saw most diners leaving lots of uneaten dishes on the tables. Service was just right. It was not crowded at 7 p.m. on a weeknight in the summer.

More stars would be earned by better signage in the casino area, less cooking of the otherwise nice vegetable sides, and bathrooms closer to the dining area. (Of course, I know the casinos want you to have to look around for their facilities, in which case you play more games that way!)

31/07/10 | Link | Rating: 3.0
28. Lily X.
Great service! Decent sized rooms, driving distance away from the summit! for 50$ a night, i would call it a nice place!

-x3 shells

10/08/08 | Link | Rating: 4.0
29. Brian S.
As a Total Rewards member, Harrah's, Paris, Bally's, and Caesar's Palace in Las Vegas are the destinations we normally hit up for sleeping and gambling.  Card tables, slot machines, and craps tables can be seen for miles in Vegas.  Ok using the term "miles" may be over exaggerating, but you get my point.  Beautiful women and rich men flood the Vegas casinos, but I'm not here to talk about Vegas....I'm here to talk about Reno.  

Now let's turn the tables and talk about Harrah's in Reno, NV.  Beautiful women?....nope.  Rich men?...yeah maybe a handful.  Miles of card tables, slot machines, and craps tables?....HELL NO.  I think Harrah's Reno has a different philosophy....they DON'T actually want your money.  If I remember correctly Harrah's Reno had 2 craps tables, 6 Blackjack tables, 2 Roulette Tables, and 4 Mini Baccarat tables.  Here's the problem...only half of those tables were open.  The Mini Baccarat tables are the only exception because they were all open, but every seat was occupied by a 70 year old Chinese lady with 15 cigarettes in her ashtray.  If you're smart and observant, that means they've been there for hours and don't plan on leaving anytime soon.  Since the 1 craps table and 3 blackjack tables were all occupied we were stuck watching 21 year old kids play Roulette hoping they would lose all $20 they spent to play.  Unfortunately, these kids did lose their $20, so we bowed our heads and had a moment of silence....and then told them to get our of the way so we could play.  If you're not a gambler, Harrah's Reno is a good place to shelter yourself from the snow.  They have Beer Pong tables and buffets like any other casino.  They're across the street from El Dorado, Silver Legacy, and Circus Circus, so if you get bored at Harrah's you have other options.  The rooms are actually pretty decent and it's exactly what you except from a Reno hotel....old, cramped, and usually has a brown stain somewhere in the room.  3 Stars for Harrah's Reno because we actually walked away with some money from the Roulette tables, rooms are fairly decent, and they're centrally located in Downtown Reno.  We will definitely be back if we get comped rooms again!

07/01/10 | Link | Rating: 3.0
30. Rocky J.
I just experienced one of the most disappointing trips I have had at a Harrah's casino.  Our room supposed to have 2 double beds that seemed like single beds.   They were very uncomfortable and definitely not worth spending money on.   I thought the support staff was excellent across the board.  We ate at Andreotti's and we were treated to excellent food at a reasonable price.  The pianist/accordionist made the evening very enjoyable with the music he played.  The Casino was very disjointed and much smaller than I expected.  Overall, I would not go back when Tahoe is so close and has so much more to offer.

14/04/09 | Link | Rating: 2.0
31. Peebee J.
OMG. A room this good for $41? $41??? I looked online for rooms that met my criteria for hotel snobbery and the rooms at Harrah's were the only ones in Reno that did not have a multi colored polyester bedspread that would fail the black light test (miserably). The rooms were extremely clean, crisp white linen, enough space to stay in the room and feel comfortable and not cramped, quiet, temperature control worked, no unruly housekeeping knock before 11:00 am, (grrrr) and just an all around great experience. Oh, and seeing Reno's general population: Priceless.

04/08/09 | Link | Rating: 5.0
32. Luis M.
I always have a five star experience at this Harrah's!  The room is always comped, I never have to pay for drinks, I get pampered in the diamond lounge, I can eat at any of the hotel's dining establishments for free.  Prolly has something to do with my friend's girlfriend being a high roller and tagging along with them for the weekend.

The real reason for the 5 stars though is the restrooms down by the lobby.  The best public restrooms to use if you have to drop the kids off at the pool and you don't have time to go up to your room.  Hell, once when I knew it was going to be really bad, I took the elevator down to the lobby just so I wouldn't have to make my friends suffer through my poo.

12/02/07 | Link | Rating: 5.0
33. John F.
Harrah's Reno isn't bad but  the customer service after my stay was terrible. All I needed was a receipt e-mailed to me. The lady who answers the main line does not understand that I do not want an automated machine that asks me to leave a message and they will return my call a business day later. I just want somebody there to email me my receipt so I can submit my travel expenses through work. I finally get through to someone who says they will e-mail it to me, so I say thank you thinking it's taken care of. After sitting here waiting for it over an hour, I call them back to let them know it hasn't come through, and again can't get through to someone. The lady who answers the phone now gives me an attitude like I'm asking for such a HUGE request, and then someone else tells me that I will have to wait until the front desk employee gets back. How f'ing hard is it to send a receipt in a timely manner? imagine if you really had a problem

02/03/12 | Link | Rating: 2.0
34. John K.
Crappy casino.  Granted Vegas is MUCHHHHHHHHHH better than Reno, I was expecting at least a decent casino, but it was just filled with old cranky people and cigarette smoke.

I'm not giving it a great review because I won money (like some people).  Even if I won thousands of dollars, the highlight would be where I step outside of the hurrrrrrrrting casino.

Oh, and I did win money at the Casino and it still doesn't change my view of Reno.  Reno is a great small city (with all the new development around it), but the gambling is TRIFLING!

01/07/08 | Link | Rating: 2.0
35. Gene A.
Here's to Harrah's raping me out of $140 bucks in about 15 minutes.

19/10/09 | Link | Rating: 2.0
36. Jocelyn W.
4 stars for the coupons for free rooms you guys keep sending us. And because we love Reno...we try to go at least once every other month. I haven't really had a bad experience yet *knocks on wood* with Harrah's (except for the stupid Quizno's that's in the Casino).  The table games and big wheel of fortune slot machine @ Harrah's was very nice to the hubby and i this weekend.  The rooms aren't bad considering that they're free--although it would be nice to NOT have a view of a back parking lot.  We've tried Ichiban--their japanese restaurant and that was a good experience...they also have this Zone 21 area where during Friday & Saturday nights they have about 10 table games where the dealers are supposed to be girls in skimpy outfits (although the selection of girls could be better... :T )

We will be back!

02/07/08 | Link | Rating: 4.0
37. Jacklyn W.
Horrible would never stay again for the price. Many other nicer hotels in the area. First they charge you 3 each for the water in your room, I didn't happen to notice the TINY paper that told you that till afterwards, but it was almost worth it because the tap water is disgusting. They charged me random fees on my card and the tv is so out dated, everything you want to watch you have to pay for and movies are 16.99 PLUS TAX! Room didn't appear to be very clean.

28/11/11 | Link | Rating: 1.0
38. Tracy M.
Harrahs was going to be our annual anniversary spot. We were married in Reno and spent our honeymoon at Harrahs. From all the hype, we had thought that we made a good choice for our honeymoon and future anniversary lodging. We were wrong. It was one hassle after another.
We were made to feel as if we were inconveniencing the staff. One major mistake that I made was paying for the room with my debit card. I was unaware that not only were they going to take out the room rate, but 3X the room rate - in case we stole a pillow or something. Had I been informed of this, I would have gladly have paid in either cash or a Visa. I found out that my account was overdrawn the next day when I was trying to buy a small gift. It took over a week for them to release the hold on my account after calling them several times and getting the run around each time...it seemed it was always someone else's screw-up.
Also, a friend wanted to pay for our room and went through endless circles with Harrahs reservations in order to do so...it took him several hours on the phone and could not find one person willing or capable to do that for him. Since he could not do that, he wanted to pay for champagne and balloons to be put in the room to surprise us....nope...they would not allow that either.
Oh, the rooms could have been cleaner too.
Thanks for the "memorable" honeymoon Harrahs!!

18/11/09 | Link | Rating: 1.0
39. Ronald B.
This review is concerning the hotel in general, Sammy's Showroom and the restaurant serving as the Cafe Napa during it's renovation.  
  I've stayed at Harrah's for three consecutive years, attending an American Lung Association Conference. Over the past three years I've observed an overall decline in the services offered at the hotel. The seeming confusion of their phone reservationists to the closure of several restaurants in the past two years leaves me wondering if they are going the way of Fitzgeralds.
  We attended a show last evening at Sammy's which was very entertaining. Fortunately the tickets were comped, because the outrageous prices we paid for watered down, poorly prepared drinks was totally unacceptable. $17.00 for two 6 oz. faux White Russians, served in plastic cups!!! Really??!!!
  This morning I went to get b'fast before attending the sessions. Unfortunately the Cafe Napa is closed for renovations and Harrah's has set aside a portion of the Carvings Buffet, way in the back, for ala carte ordering. Service was horrifically slow, as there was only one poor waitress for about 15 tables. There wasn't anyone to point us in the right direction either. The food was acceptable, but one cup of coffee cost $2.75 plus tax.
  I hope and have suggested they (ALA) move the conference to The Eldorado or Silver Legacy in the future.

07/03/11 | Link | Rating: 2.0
40. Jan D.
If I could give 0 stars I would, very dated hotel, lousy customer service. Had room reserved with 2 doubles, got there only had a king..haha, me, my husband and my girlfirend share a bed?? I don't think so, 35 minutes to check in to finally get a choice of 2 doubles on the smoking or pet floor..mmm, no pet, don't smoke. Coffee maker didn't work, brought another, that didn't work, & they charge $1.50 per cup so watch out! Hair dryer broken and shower had a trickle of water, not usually a complainer, but they really could have cared less...definitely will NOT go back to Harrahs..

06/05/12 | Link | Rating: 1.0
41. Wendy T.
The rooms are clean and nice. The view was amazing...got to see the other side of Reno. The location is very convenient, since you can walk across the street to the Nugget or Silver Legacy.

06/12/10 | Link | Rating: 4.0
42. Kenneth M.
Great Time . Room was very good.  Location was great . Next to the Reno sign . near the minor league ballpark. Only thing was missing was a in room safe.  The Buffet was good. Hash a go-go was not. would stay here again

01/07/11 | Link | Rating: 4.0
43. Hong C.
This review is only for the East Tower. I understand the West Tower is somewhat nicer.

It appears the rooms were renovated in the last year or so as everything still looked fresh and shiny. Having said that, the rooms are not any better than your typical mid-range hotel or motel. Basically 2 beds, a bathroom, night stand, small table, and hutch with TV. Missing were coffee maker, not that I care but standard issue nowadays, and safe, also standard issue especially for a casino hotel. Housecleaning seemed to do a relatively perfunctory job, only making the bed, as the towels in the bathroom were still where I left them. I didn't eat or gamble there so I won't comment on those aspects. So basically a decent place to sleep and shower but not a place I would stay for an extended period of time.

03/02/10 | Link | Rating: 3.0
44. Caro M.
I hadn't been to Reno probably in the last 15 years... back when my parents would take my siblings and I on a trip to Circus Circus.

Ended up here, somehow... with my boyfriend. The Harrah's in Tahoe for some reason couldn't comp our hotel rooms so we went here. First of all, RENO SUCKS! There's nothing to do, its all flat land, buncha drunkards wandering the streets... and Old people... Old old old people= OLD STINKY UNCONTROLLABLE FARTS GALORE!

The casino is tiny compared to the one in Tahoe or any other ones I've been to for that matter. The floor supervisors were jipping us on our average bet, which was beyond $300 a motha-f-ing spin on the Roulette wheel. They were saying we were only laying out $100, wtf?!?

Customer service here leaves much to be desired... Sad to say, but me and my chronic gambler diamond cardholder boyfriend will no longer lose money at this establishment. We'll attempt to make it rain elsewhere.

31/03/08 | Link | Rating: 2.0
45. Samm V.
I had a really good experience Staying here. the room was kept clean, it was  spacious, and I really like its location. it has restaurants in the casino itself, obviously, and is close enough to other casinos where you can just walk down the street for more options. pricing on the room was reasonable as well. its also is right across the street from the aces stadium. so buy tickets!

I'd stay again.

03/05/09 | Link | Rating: 4.0
46. Mariah C.
The front desk staff got me sooooo P.O'd right at check in that the rest of my stay was tainted by that horrible experience.  No customer service skills whatsoever - even the front desk manager was a complete WITCH (beginning with a B).  After arguing with them for about an hour, regarding a reservation that I had made over three months in advance, I finally found one wonderfully competent person at reception who was able to figure things out after the "manager" couldn't!  Wonderful.  

Another minus - there's a daily fee for the gym, which doesn't open until 6am - and as soon as it does open there is a line all the way to the elevators to pay and get in!  

The non-smoking room I finally ended up in was nice after they tried to put me in a room so heavy with cigarette smoke odors that I almost passed out walking in (I had requested a non-smoking room when making my reservations, so why I got put in a smoking room is beyond reason).  Anyway.... I don't gamble so the casino didn't do a thing for me.  The steakhouse was Fabulous... but the first impression really ruined everything for you Harrahs.

15/04/08 | Link | Rating: 1.0
47. Jen K.
I hate to judge people by their appearance but in the hotel lobby I saw this one guy standing in line to check-in who looked, to me, like a Republican. He wasn't wearing a red white and blue shirt or anything but something about him made me say to myself, "Damn, I should have brought my Obama/Biden pin." About two seconds later he turns around and I see he's wearing a McCain/Palin cap! I KNEW IT!

So at that moment, I wasn't sure how to feel. Happy because my intuition was correct, or mad because he brought his politics to a state Obama needs to win and I didn't bring my cool ass pin to cancel out his hat. The nice people at check-in got my mind off things so thanks to them and to room service for being so great to us. But I think we're going to stay at Atlantis or Eldorado next time for more action and less senior citizens.

02/11/08 | Link | Rating: 3.0
48. robert h.
Booked the room thru Harrah's website $25 Thr $43 Fri for the east tower cheaper than any of the main travel website's. When i arrived the young woman was very pleasant  and allowed me to pick which tower and floor to stay. Picked the west tower and a upper floor room was very nice. Didnt gamble much at Harrah's because of the customer's who smoke even the employees's  were having trouble with the smoker's but they have great cocktail service so it was a trade off. Based on this i would book a room again with them if the price is right.

18/08/12 | Link | Rating: 4.0
49. Scott P.
Never thought I would find myself writing a review for a casino...in Reno none the less.  

Should I talk about the stereotypical stuff or highlight the "best of Harrah's"?

The moment you walk into this place you feel like you are in a retirement home full of cast aways who didn't make it on "Golden Girls".  It was quite comical to see these people sitting in front of slots almost appearing to be plugged into them like an electrical appliance.  The cord was holding their "Harrah's card" stretched from their belt to the slot machine keeping count of their every penny.  And in some instances I do mean pennies.  What is up with penny slots?  I think they are reserved for the people with true gambling problems.  Sort of like a heroin addict taking Methadone to help them come clean.   This place is a great site for the next episode of the show "Intervention" aetv.com/intervention .  It only makes sense since Reno 911 is getting kind of old.

The rooms are surprisingly comfortable.   Beds pretty good and all was clean.   Big bathroom.  And the best is it was quiet!  

Carvings was the main buffet.  Not overly impressed but what do you expect when you have 60 choices for a price of $17.95 (with coupon).  Although the fresh fruit wasn't so fresh, then again I wasn't in California any more I was in the desert.

My favorite part of the experience was enjoying the combination aroma of Virgina Slim menthol's, Capri 100's and Winston gold pack wafting throughout the casino.  It was great!  

In all seriousness it wasn't Vegas but what I expected for a Casino.

09/06/08 | Link | Rating: 3.0
50. Nicole H.
Decent room rates and a clean room.  Cleanliness is super important to me.  They do however, charge you $1.50 per cup of coffee you brew in thier styrofoam cups.  LAME!  WI-FI is $11.00 per day and their casino was DEAD...I think next time I will pay a little more and stay at Eldorado or Silver Legacy so I am connected to everything.

30/07/11 | Link | Rating: 3.0
51. Jen W.
We stayed in an east tower classic room, and it was very clean and quiet, non smoking smelled fine, great view and aside from needing some modern updating it i have no complaints! i would stay again in a second.

29/08/11 | Link | Rating: 4.0
52. Sake N.
A year ago we were going to get a meal at a restaurant located in Harrah's, had made reservations. When my husband and I got there, however, we found big signs on all the doors forbidding any firearms, even concealed firearms carried by people with the appropriate permits.   I asked at the door, and they confirmed that Harrahs forbids firearms, even for people just walking through to get to a restaurant in the casino.  So we had to get dinner elsewhere.

I have no idea whether Harrah's is good otherwise, but this is *not* a friendly place for people who choose to carry a concealed firearm.

23/03/10 | Link | Rating: 1.0
53. Amy L.
5stars because they were extremely accommodating & we were very please with our stay.  My bf and I went up to Reno from the bay area on a whim one monday afternoon, called harrahs and got a FREE room, one of the bigger ones too.  Very nice compared to other seedy hotels in reno.  Way better in our opinion then the Silver Legacy.  DOWNFALL: as we were getting ready to pack up tuesday morning, my bf found a pair of chonies lodged in between the side of the bed & the headboard...EWE!  I complained and they comp'd our buffet that was charged to the room.

19/01/11 | Link | Rating: 5.0
54. Jessica H.
I'm a pretty big fan of this hotel. It's right in the heart of the downtown action. Rooms are pretty nice. I don't do the casino thing, so I can't rate that. Room service is good, they have a decent selection of items. Parking and valet service is free as long as you are staying at the hotel. If you're coming during an event at the stadium, they'll try to charge you but you can have it credited if you are staying as a guest.

21/10/10 | Link | Rating: 3.0
55. John W.
The brunch is a win win. And no you don't have to book a room here to eat here. The only bumpy spot is that you have to order drinks from one of the several wait staff, but no problem as the cups are regular size.Before I forget they now have a "Soup Station". Hello...very tasty oriental style. But be warned if you start with the soup choice of egg noodles/ rice noodles and veggies/meats,you may forget about the other wonderful goodies.

27/06/11 | Link | Rating: 5.0
56. Marie C.
Stayed in the East Wing Tower for one night. Clean and decent. Only giving 3 stars because of the dog barking next room over, losing money, and the weak drinks. Not really writing a long review cause I wasn't there long enough to love it or hate it. At least there was a nice church called "Living Stones" not too far from it... yes... you heard right... went to Reno and went to church =)

05/08/11 | Link | Rating: 3.0
57. Ruben P.
Harrah's was very impressive.  I normally stay at Silver Legacy or Atlantis when I go to Reno, but this time I went with a big group of friends and stayed in the suite at Harrah's.  My friend's mom had some major comps at this casino and we were all just pretty happy to have a free place to stay.  The service (maintenance and housekeeping) were very good whenever we needed anything.  They were up to our room in just a few minutes with towels, pillows, etc.  The suite was very nice and extremely clean.

The casino itself isn't too large when compared to some other casinos in the area, but it does the job.  I normally like to gamble on sports and they have a nice sportsbook and bar there.  The sportsbook does have an area called Zone 21 where at night the dealers, all female, wear tight clothing that is very revealing.  They play music videos on all the screens and blast music through that area of the casino.  They also have a huge bar to sit at and just drink with friends.  It's fun to see some of the dealers get up on a little stage to dance too.  Makes for a fun atmosphere in Harrah's.  They definitely don't have as big a nightlife scene as the other casinos, but they are making strides.

As for food, I've already done reviews for Cafe Napa and Carvings Buffet for Yelp.  They're both pretty good.  Carvings was very good and has a lot more potential.  I will definitely eat at both again.  They also have a Starbucks in the casino close to Cafe Napa.  They have a bunch of restaurants that seemed to have lines during peak hours, so I assume it will be pretty good and will need to try it out next time.

Overall, I really liked my stay at Harrah's.  I spent almost my entire trip in the casino or hotel room and had a great time.

14/10/08 | Link | Rating: 4.0
58. Karen C.
I always enjoying staying at Harrah's when I'm in Reno.  The rooms are big.  The west tower rooms are nice.  I never had much luck gambling here, so I usually go to cal neva or circus circus.  I like the buffet here and I had a really nice seafood salad for dinner at the steak house restaurant.  The 24 hour diner they have isn't very good.  I ate here twice and didn't like it very much.  What I like about Harrah's is that they comp you free rooms next day you stay there.

16/06/11 | Link | Rating: 4.0
59. Stewart L.
I've been going to Harrah's in Reno for around 20+ years but this is a review of a very recent stay and an overall Summary.

First, NEVER self park. You aren't going to need your car in Reno anyway for the most part and giving a valet 2 bucks (I personally give 5 but that's just me) is the way to go unless you are leaving at a very busy time and have to wait which might be an inconvenience. Don't bother calling from your room for valet to get your car since they won't do it. More importantly, when I self parked, and I have a car that isn't anything special, the window was smashed and stereo stolen twice. Security is a sad joke and when I went to them each time all they said they could do was have me call Reno PD to take a report. That's the bad part....

Room check in was about 30 minutes at about 3pm but otherwise smooth and hassle free compared to the Harrah's in Vegas I reviewed awhile ago.  The rooms are perfectly adequate but always get the West tower and not the East Tower. I don't know the quality difference other than it being lower but it's also a bit of a hike to the East Tower and just inconvenient. Wonderful views in west tower and when I go in the Winter very nice.

West Tower rooms once you exit the elevator the Starbucks is immediately on the right and you have Nape Cafe a few feet more away. Also the carving station buffet and some slots and a few other things on that floor (2nd). Take the escalator by the Napa Cafe right down to the Casino. Food and the Prime Rib specials are a good deal. Never had a bad breakfast or anything bad at this place.

The Steakhouse has a great rep but only ate their a few times and it exceeds expectations. Rooms are clean and the maids very efficient despite being busy as can be at times. Coffee makers are back in the rooms and have been for some time. A few years ago some idiot sued, as best I can recall or was told by a bartender, and they took them out and I think someone burned their finger or some dumb nonsense but don't really recall.

The only tacky thing is they have this "card" for an "upgrade" where for 5 bucks you can get 4 extra bags of coffee in your room. Damn that's so cheap LOL. The water appears complimentary but of course on closer inspection has a big label of being charged 3 bucks if you drink one of them. Good grief. Good wifi and was 10 bucks for that and TV with many channels and movies are available. Room A/C and Heating never a hassle.

This is a Casino where I give top marks for employees. Everyone from the waiter, bartenders, dealers, players club people, etc., were just extremely polite and helpful. It really is a pleasure to see a place hire quality people. The first evening I went they had the X Burlesque show and it was the only time I've seen anything in their showroom that seemed interesting. No need to be some high roller and be in the 7 Stars or Diamond Club line, this was a weeknight, and waited all of 2 minutes to get in and at about 15 minutes prior to the show. Guess I'll comment on the show since I'm here on yelp and typing now anyway...so... Only two blondes out of either 5 or 6 girls. Nothing really special about the show, sexy dancing, some bathtub scene with 2 chicks in the tub, usual stuff,  and the comedian was the worst. Words couldn't really describe how terrible.

Although the girls were cute and young, one had some cellulite and most needed (how do I say this delicately) a bit more "upstairs" as only one had bolt-ons (if you know what I mean). Wish I got a pic taken afterwards with them but wanted to get back to some gaming and forgot about that option. Tipped the gal 5 bucks getting in and sat in the front row although the place was only 1/2 full so probably wasn't needed, but I like to tip, and even tipped 2 bucks for a 4 dollar coke (which really was Pepsi so be advised). The show was 35 bucks and you just go to the players club line or area to buy the tickets.

The Saphire room is their bar/lounge but it was closed that evening and when I've been in there before not terribly exciting.

The high limit slot area is fun and made good dough on one wheel of fortune machine but it has changed. In the old days they had a gal come around and serve big deli sandwiches and you could sit on a couch drinking a beer to take a break. Basically nothing going on in there nowadays and not even a Dealer in the evening which was odd. Good selection of gaming and dealers were patient as could be with some guy who wanted to play 3 card Poker and explained it to him patiently. No reason to stay at the Peppermill or elsewhere, just stay here at a west tower room and you'll be happy. I hope they continue to have more and good shows since compared to Vegas, there isn't really anything worthwhile in Reno. Get the lousy players card to get free rooms (even in the west tower on weekdays) or at least a discount and have fun.....Just don't self park or count on Security doing anything remotely helpful like being observant for yo

12/08/10 | Link | Rating: 4.0
60. Jando S.
Harrah's in Reno is in every sense of the word, underrated.  There are so many fabulous places in Reno but this particular casino / hotel has them all beat.  Most Harrah's customers will tend to flock to the most extravagant Harrah's in Lake Tahoe, but for Reno standards, this is the best bang for your buck and the amenities for the hotel and casino are top notch.

The service here is wonderful from the cocktail waitresses, to the front desk folks, the VIP lounge people, and casino hosts.  Its a little more laid back here to where big acts probably won't be coming here as Vegas is only a mere 6 hours away on the road.  The market is smaller, so therefore the comps here are easier and plenty of folks from all points of the country will make it to their very decent sized casino.  The rooms are fun as well and this place is fabulous for housing during the great skiing season.

14/07/07 | Link | Rating: 4.0
61. Romain M.
A couple of friends and I stayed one night before going skiing to Mont Rose.

One word: Gross

The customer service was inexistent, management incompetent and the food terrible.
Better to stay in a motel than at the Harrah's Reno.

30/03/09 | Link | Rating: 1.0
62. Cookie Monster Z.
The room I stayed in looked like it was remodeled. It had normal amenities you would find regularly in a hotel. I liked that the non-smoking rooms are on a separate floor.

What sucked was that they don't have their outdoor jacuzzi/hot tub open...The hot tubs (single person only) in the Fitness Center is available to the club patrons or you can pay $10 for a dip. I prefer the more expensive Harrah's near Lake Tahoe.

27/03/09 | Link | Rating: 4.0
63. Aaron G.
I actually didn't stay in this hotel.  Calvin's friend's parents were able to get us into their pool/spa area.  The pool is really simple with a good sized pool and a lot of space for people to lay out.  I also noticed an outdoor bar but it was closed.  We did handstands, tried to drown each other and had a chicken fight, which left my shoulder sore for a couple days.  It was actually really windy and chilly that day, so it was quite cold at the pool.  I was mostly in the water but coming out of the water, Desiree noticed my trunks were completely see through.  I had worn them before and they are white but usually i wore underwear as well.  This time i skipped out on the undergarments and everyone got a show.  Luckily, no one else was out at the pool, but my group.  Lesson learned!

The casino is pretty easy to navigate which is fantastic because i get lost really easily.  We also had the opportunity to try the buffet there as well.  A free meal courtesy of those parents again.   I'd have to say that the food at this one isn't quite as good as the one at El Dorado but it has its moments with fresh made crepes and kobe beef ( i ate these separately of course).  

Sadly, that's all i can base Harrah's on.  There seem to be a few good restaurants and bars but we didn't go into any of those.  After our buffet meal we were so full we had to take a nap to get out of our food coma.  

Moral of this review:

-White trunks w/ underwear = mistake
-Go with Calvin because his friend's parents will hook you up!

05/09/08 | Link | Rating: 4.0
64. David L.
Stayed here maybe 3-4 times. Always a good stay. Nothing fancy here. Your typical room after boarding. Nice place to relax, chill and get away from the cold.

The sports book here is small, but I like it. There are around 15+ screens, and some nice comfy seats to watch games.

Their poker room is right next door, so i liked that. Not a lot of action at the poker tables. Played their 10am tournament on Sunday. Less than 20 people and only top two places get paid.

Location is good, a small trek to the top 3 casinos like Silver Legacy. So far, I'm comped for rooms and I will always pick this place because of the value.

Stay away from roulette tables, looks like great odds, $1 will win you $37, but if you don't hit, you will lose your shirt off your back! I know, I know!

05/01/09 | Link | Rating: 4.0
65. Patrick C.
Harrah's is a OK casino...rooms are a bit on the old side.  Casino staff is friendly but would not hesitate to take your money on the tables.  I am a Total Rewards member and get comp rooms left and right...Harrah's Reno is one of them.  Though I must say that this property is one of the older ones...

07/03/11 | Link | Rating: 2.0
66. Stephen F.
I have felt that the Harrah's Mgt team has given up on the property. While long lines of possable gamblers were waiting to dine at Hash House A Go Go, there was No invitation for the diners to stay and spend money in the property.

The once well publicized buffet was usually dark, and asking diners to go elseware.

Last night, my cousin and I were happy to dine at the buffet with the new 2 for 1 special. I am happy to say, there was rarely a vacant table, and a continuous line of hungry people waiting to dine.

The food? Fresh, friendly and well seasoned.

The staff? very hospitable.

Thank you Harrah's for remembering Reno, your birth city.

PS, the gaming floor was busy!

29/12/11 | Link | Rating: 4.0
67. Kendra T.
I made this trip to Reno with my parents to celebrate my mother's 65th birthday. Upon arrival we were given two double bed rooms and not two kings as requested at time of booking. After a wasted few minutes of haggling with a very unhelpful customer service clerk I spoke with the manager who informed me that all of the king rooms were sold out (hard to tell given the lack of activity in the casino). I again explained that I had made the reservation days ago and that no my aging parents would not prefer to "squeeze" into a double bed as he suggested. I had requested two king rooms and that was what I expected to receive. After much back and forth, the manager and I came to a compromise and I was able to get a king room for my parents and keep a double for myself. Needless to say, not a good start to the weekend.

Harrah's in Reno used to be a grand hotel. Unfortunately now, like most of Reno it is falling into disrepair. The hotel looked as if it hadn't been updated since the late '80's, the air conditioning in the casino was lacking and the unit in the room rumbled throughout the night disturbing my sleep. The bed (a double since I wasn't given the king that I requested) was too hard.

Reno itself has become quite the ghost town as evident by the various boarded up businesses and casinos (se la vie Fitzgerald), I suppose proving that this once Boom Town is not immune to the weakened economy or the strength of the Indian Casinos now peppered throughout northern California. At this point, I see no reason in returning unless there is a specific event going on. And if I do, it will NOT be to Harrah's.

21/07/10 | Link | Rating: 1.0
68. Scott H.
The wife and I went back a couple of weekends ago so our daughter could visit the campus of UNR.  We would have stayed some where else but the wife called and we got our rooms free.

So you would think that I enjoyed it more this time.  Nope, it's got worse.  Last time we had the nice new rooms, this time they stuck us in the older rooms.  Has anyone heard of a hotel room with out a coffee maker?  Crazy.

The buffett was ok, but not the best.

I think we will stay at Harveys in Tahoe next time

17/03/09 | Link | Rating: 1.0
69. Patrick K.
This review is just for the casino. As far as Reno casinos go, this one is pretty average. Its not the best (I prefer El Dorado and the Silver Legacy) but its certainly not the worst either. They have pretty much everything you could want in a casino (slots, poker room, table games, etc). I also like Harrah's because its got a good selection of dining options (a nice buffet with a great local's deal, Reno's best steakhouse, and Hash House A Go Go, which I personally enjoy a lot).

24/11/11 | Link | Rating: 3.0
70. Erica M.
Had a great stay here. Clean room. Courteous service. Will return again.

01/10/11 | Link | Rating: 5.0
71. Zakk D.
I've gambled all my life.  I've been sneaking into casinos since I was old enough to get an allowance.  I am the degenerate gambler every casino loves to see.  

And I hate Harrah's Reno.  Every other Harrah's is a fine gaming establishment, but Harrah's Reno brings Teh Suck like few other casinos can.

The security here is overbearing.  I took a hard fall snowboarding and was playing some slots at 4 am waiting for the ladies to return from the powder room.  Stupidly, I had my bum wing up on the chair next to me, with no one else at any of the 20 or so slots near the restrooms.  The Rent-a-Pork decides to harass me about this.  The place stinks like smoke to the point of an occasional smoker (like me) can't stand it.  

The odds on the tables are bad.  Craps pays low and the single deck blackjack rules are overly restrictive.  

The 2nd star comes from their fantastic sports book.  Other than that, this place sucks.

23/01/08 | Link | Rating: 2.0
72. TeaBoy A.
Harrahs's Harrah's Harrah's.
We had free rooms here can't really complain about it much.
But i was reading a couple of reviews on here talking about how the east room towers are better then the west room towers.
I booked a east tower, but ended up getting west tower.
Talked to the front desk they told me they were upgrading the west tower?
Soo umm why do you guys still have the east tower reservation still open online?? other then that everything was pretty good since the room was free for 3 nights.

25/12/10 | Link | Rating: 4.0
73. J G.
We really enjoyed our comped stay here.  Place was packed!  Was nice to come to the big city (we live in Tahoe), and have a weekend getaway ;)

We had a good view looking South, I imagine most rooms, once you get high enough, have good views.

Casino was hopping, especially where I was gambling most nights; which was by the beer-pong tournament area!

All the staff we encountered were nice and competent.

It is a bit tricky to navigate between the towers, but you get the hang of it fairly quick, and it makes for a massive resort.

31/01/11 | Link | Rating: 4.0
74. Shawn B.
I have had much worse, I have also had better. When we arrived it took 30 minutes for someone to get us checked in. When we got to the room we found that the key card was not the right size so we called the front desk and sent up the right size key pretty quickly. Why would you have 2 different size cards? Oh well. The room was clean and the bed was actually pretty comfy unlike some place where it's more like a granite slab with a piece of cloth over it. Even though the room was clean it was a bit dated and the carpet was starting to loosen. The view from our room was very nice and was well worth the money. The staff was very friendly and the casino was decent size with tons of slots and cheap tables. There are a few restaurants on site, most notable Hash House a-go-go. You have to splurge at this place and you should share. I do have a review for this place so read there for more info. Room service was available but was more expensive than normal. I have no problems staying here again.

14/04/13 | Link | Rating: 3.0
75. Jennifer P.
The casino at Harrah's is a lot smaller than you think it's going to be, but they are one of the few that have $1 tables.

16/11/10 | Link | Rating: 4.0
76. Marc S.
Decent casino, the rooms could use some updating. Getting rid of that hanging lamp by the window would be a good start.

10/02/12 | Link | Rating: 4.0
77. Stefani E.
The stay was nice. The room was nice and it got really dark with the curtains drawn, which is what i love. Our only complaint is there was a bunch of food behind the tv (Cheerios or something) And that made the room look a little dirty to us. The bed was on the firm side too, and i love my bed to be soft so that was  a bit of a downer. But all in all it was a nice place to sleep:)

14/05/12 | Link | Rating: 4.0
78. George S.
Champagne Buffet is the best you can get in Reno on Saturday morning. It is Cooks brand (extra dry) but tastes great.  The food selection is great.
Harrah's also is the best place to be when they have concerts on weekends.  Give's the place a great Rock and Roll feel.

29/06/11 | Link | Rating: 5.0
79. Megan F.
Can not beat the "Old School" style and atmosphere of the Steakhouse.  Great for business lunches and Romantic dinners.

03/01/12 | Link | Rating: 5.0
80. Andrew K.
I watched a blackjack dealer here laugh about how she asks her 9 year old daughter to purchase cigarettes for her. Disturbing as heck.

And, oh yeah, my friend lost $3 here on slots.

02/11/08 | Link | Rating: 1.0
81. Melissa T.
Very dissapointing.I was soooo excited to get a room here for only 29 bucks on priceline.But when I got there not only did they add fees to that they wanted a 100 dollar deposit! So they wanted 130 dollars+ for one night in a medioccre room! I said NO and went over to Circus Circus paid 30 bucks plus tax for a much nicer hotel and casino, no deposit! Circus Circus will get my business from now on.

21/01/12 | Link | Rating: 1.0
82. Bradley C.
Have been staying at Harrah's for years and can only say that I was highly disappointed. The lack of general housekeeping in the hotel was sad. A wine glass that was in the window sill of the 12th floor when I got off the elevator on Wednesday night was still there Thursday morning. My room 1244 was as about as comfortable as you'd expect from a dive, not a major hotel casino. The bed should have been retired from service years ago. And the complete lack of shampoo or other grooming products in the bathroom was sad. As for the signage on the room doors that harken back to earlier days when the rooms had robes and Bose radios they don't any longer so why have them?
My wife says that this will be the last stay that even for free it wasn't worth it. So instead of burning comps in Reno I'll use them elsewhere.

07/06/12 | Link | Rating: 2.0
83. Christine H.
It is not Vegas but very clean.  Reno has changed over the years so it is very quiet.  Harrahs is still a well run establishment but they have cut back alot.  I still think it is one of the better casinos to stay in downtown Reno.  I feel more at home at this casino.

11/04/12 | Link | Rating: 3.0
84. Carol Y.
I love the fact the BF was comped for two free nights. WHOOHOO.

5 stars:
1. Free rooms.
2. Their lunch buffet was really good -- beef noodles to die for.
3. West Tower rooms were really nice (new and remolded).
4. The gym/spa was really nice. I should have paid for a massage after boarding at Boreal.
5. The BF won 1st in a Holdem Tournament.

But i have to minus 1 star because i lost in Roulette. *shaking fist*

24/12/08 | Link | Rating: 5.0
85. Matt G.
I was hoping to do some gambling, but one hand in Roulette indicates that I'm happily done.

I put two black chips (value: $100.00 each) on the middle-12 (13-24) and another two black chips on the side columns that increments and divisible by 3 (3, 6, 9, 12...)

Holding my breath and crossing my fingers and toes, I saw the little-white ball rolling along the big-wheel and the dealer waving his hand and announced, "No more bets, please!"

When the wheel stops and the little white ball landed on: 18.

My gutsy bets each pay 2 to 1. And on that hand or transaction, I left the roulette table and casino $800.00 richer. Whoo-hoo!

15/03/08 | Link | Rating: 5.0
86. Tyana G.
Ate at the buffet.  Very pricey for steak and seafood with such a limited selection. Waitress was great.

29/08/12 | Link | Rating: 2.0
87. Travis Y.
You know how one experience can make or break a trip. Well, there were two instances at Harrah's that broke my trip this past weekend. Both occurred while I was gambling. If you are not a gambler, then this place may be okay to you.

HOTEL ROOM (EAST TOWER): 3 stars. Nothing great about it. I kinda felt like I was staying at a hotel inn or some hotel similar to that. The decor was dated. There is no refrigerator nor "real" closet. The funny part was the old Zenith tv that was a little tweeky.  

CLEANING STAFF: 4 stars. They seemed okay, except they woke me up at 8:15am on Sunday. (note: put your "do not disturb" in your key slot before going to bed). I forgot to do that on Saturday and look what happened.

HASH HOUSE BAR: 5 stars. The bartender was awesome there. We went there to order some late night chicken and waffles. While waiting, my girlfriend wanted to try the hot chocolate and the bartender hooked it up. Real nice guy.

NOODLE HOUSE: 5 stars. All three times I went there. The staff was nice. We ordered the wonton soup, sticky buns, and other noodle dish. There were okay. Nothing spectacular. My girlfriend only liked the sticky buns. She said the wonton soup was bland and the noodle dish was salty.

GAMING AREA: 3 stars. The casino was separated per tower. The east tower had primarily slot machines, sports betting, hold 'em,  and card tables (only operational during Friday and Saturday night). The west tower had slots, card tables, craps table, and roulette.

GAMING STAFF: 1 star. Most dealers were nice and funny; however, one dealer and one floor man were really rude. On Friday, this lady from Iowa was giving me a hard time at the craps table. Then I overheard her talking "ish" to the floor man about me. When I played the next day, I left the craps table when she started working. On Saturday, this lady was rude to another person at the blackjack table that my girlfriend was playing at.

On Saturday, my girlfriend got kicked off the pai gow table for eating at the table. Food that was brought to her by a Harrah's waitress. The floor man was hella rude. He said "get rid of the food. you can't eat at the table." I was thinking "damn," he could have sad it differently.

All and all, I won't be returning here. I was really disappointed by my experience here.

22/08/11 | Link | Rating: 2.0
88. Gerard Y.
I can't comment on the casino itself since I'm more of a casual gambler, but the sports book area is nice and conveniently located near the beer pong table area. Yes, they have several tables dedicated to that drinking sports at Harrahs which I thought was neat and funny. And it's nice they follow non-smoking laws now for the lobby and around the restaurant areas within the casino I stayed on the 8th floor of the eastern tower. The room was clean and tidy for the most part. I'm not too tall so the double sized beds were perfect for me.

15/05/11 | Link | Rating: 3.0
89. Mark S.
Harrah's might be the best hotel/casino in Reno, but that's not really saying too much. We got a coupon for the buffet so we used it at night, but they started trying to get us to leave once it was closing down. The food is average of course, but hey, there's a lot of it! Reno is a bit run down and had a very sparse crowd when we were there, which makes me really wonder how long these casinos will continue to stick around. But if you have to come here I guess Harrah's is you best bet.

28/12/11 | Link | Rating: 2.0
90. Antonia M.
This is a review for staying in the hotel. The whole reason we booked the room was to have some "alone time" and to get away from our usual surroundings.

We booked our hotel online through a different website. Weeks before our arrival, I called to double check on a few things because they weren't listed on the site we used to book the hotel. I wanted to make sure we got ONE king bed and a non-smoking room, and to make sure there were no additional fees that weren't listed online. This seemed to be a problem the first time I called. I called again a week later to be sure of the same thing, and was off of the phone with the results I wanted in under five minutes. Four nights and "No resort fees". Sounds good, right?

Wrong.

When we arrived, there was a sign on the counter at check-in about a $50 fee PER NIGHT. They blocked out two hundred extra bucks on the card we used to book the room; if we'd left, there would't have been a refund - which is horse crap considering there wasn't a warning about this RIDICULOUS fee before arrival. Oh, excuse me - it's a "hold", so you get the money back... but I sure hope you're made of money and didn't need that $50/per night in your account for the duration of your stay (and 5 days following, depending on how quickly the funds get released back to your bank account).

We got up to our room and noticed that it seemed extreeeemely small. It's probably due to the oversized furniture in it; updating the room to have a smaller dresser, newer TV, and more than barely a foot of space between the end of the bed and the dresser would have been nice. The room was CLEAN, but cramped. The bathroom was also clean.

Then we noticed how clearly we could hear people in the hallway... There is a VERY large gap from the bottom of the door to the floor. Big enough to stuff a towel up against it to try to block some of the sound out - which we did for the duration of our stay. Any time we were in our room, we shoved towels against the door. In the mornings that gap becomes very obnoxious because you can hear everything that housekeeping is doing out there, and all of the peoples' conversations as they leave to check out of the hotel.

The day that we left was probably the worst part for my partner. He went to check out, and I took the luggage to the car in the parking garage. It was taking so long that I went back inside to check on things - he was still standing in line. He'd been either second in line or first in line for around FIFTEEN MINUTES, and all the while they kept taking people from the "Platinum Members" line - the people standing there weren't even platinum members! They were talking to each other about how they didn't know if it was the right line, one of them pointed to the sign that said, "Platinum Members" and they just said, "Oh well," and stayed there. AND THEY DIDN'T EVEN CHECK TO MAKE SURE THESE PEOPLE WERE IN THE RIGHT LINE, they just kept taking them first! So, the special line of special Platinum-but-really-just-stupid-inconsiderate-­people CONTINUED to go first, even though the people in the "normal" line had been standing there longer. No check in or check out lines - they're all the same, and if you're not Platinum, expect to stand there for close to a half hour before finally getting called up.

In the end, I leave you with FOUR recommendations:
1. DON'T stay here unless you're prepared to have a chunk of your money put on "hold" for the duration of your stay, and 5+ days after you leave. Because, you know, who needs to access $200 of their funds during a "vacation"?

2. DON'T expect to go down to check-out within the last half hour you're allowed to - you'll spend it waiting in line, twiddling your thumbs and worrying that you won't be able to check out in time because the super-special-jackass line gets to go first (I realize this is like paying for FastTrak passes at theme parks; pay for platinum, get special line... but they don't even check, and just keep taking people first)

3. DON'T expect to have "privacy" or sleep in late with that giant gap under your door. Everyone can hear you, and you can hear everyone else.

4. Hell, just DON'T stay here! We've stayed at the Silver Legacy twice now during their "Crawl" specials. Much nicer hotel, rooms feel a bit newer and not as crowded, their check-in/check-out is organized, and THEIR DOORS REACH ALL THE WAY TO THE FLOOR. What a concept!

29/02/12 | Link | Rating: 1.0
91. Daniel K.
I haven't been here since I was a kid and decided to come here close to 20 years later.

From what everyone told me Reno is just completely disgusting now but I didn't get that feeling from our trip.  Not wanting to be stuck in the casino all day the girlfriend and I decided we would spend part of a day on a hike.  Since we were doing this we decided to book a pet stay room and bring the dog.

Checking in we had problems and the clerk said that they didn't have a 2 bed pet room set aside for us.  I asked why and she said it was because I didn't put that there was going to be two people in the room (even though on my request it said 2 beds).  I have no idea why someone would want two beds if there is only one person but whatever.....she also said that in my comments I didn't state that I was bringing a pet.  Now why would someone book a pet room if they weren't bringing a pet?  Very odd....

Eventually the clerk talked with the manager and put us in a regular room on the east tower and just had us put our dog in there.  The rooms were a little dated but not too bad...one of my complaints is that the rooms had two double beds instead of queen sized beds.  I might just be a little too spoiled with Vegas...  The other issue is that the pet stay room is located on the east tower but the pet potty area is outside the west tower.  This absolutely does not make sense.  I had to carry my dog through the three casino areas just to take him out to do his business.

The girlfriend and I also decided to play in the nightly beer pong tournament which was fun and also worth the money.  Entry in the tournament is 20 dollars but we ended up with two mini pitchers of beer (which cost 20 dollars even if you decide to play on their beer pong setup for fun).  Also a big + is that they showed the UFC fights for free.  I've never seen such a large establishment do that and it was a ton of fun watching a pay per view for free.

Besides the room issues I really didn't have a problem with much else.  The casino met my expectations and the staff throughout the casino was nice.  Since it's only an additional 15 minutes further out for me than going to Tahoe and significantly cheaper I'll probably be back.

03/05/11 | Link | Rating: 4.0
92. V K.
Never again. This was by far the worst hotel I ever stayed in.  Shall we start with the ingrained dirt spots in the rug, the batch of dirty towels in the dresser, or maybe the bathroom lights that were unscrewed or perhaps the dirt on the door that had not been wiped clean - we could always talk about the power strip that sparked.  There was no way I was going to venture and eat in any of the restaurants. If the room was this dirty what could I expect from the kitchen and restaurants??.  Starbucks and the parking lot were the only highlights in this hotel. I'll go back to the 'The Legacy'.

18/08/13 | Link | Rating: 2.0
93. Alex T.
The casino could be better. But comparing to worse places like the Eldorado, it's actually not so bad. Spent most of the time on slots, but couldn't stand the smoke inside. The automatic doors leaving the casinos said they made sudden stops...watch out for those. They can really get you when you least expect it.

23/07/12 | Link | Rating: 3.0
94. Katlin L.
BEWARE of their parking lot, they have cameras but they are USELESS.

My side mirror got hit off my car here and Harrah's was totally useless. They sent a security officer out and he was like..yeah that sucks, call the police department.

Well of course they are closed on the weekends, so there was NOTHING I could do.

The room was okay, the toilet barely flushed and they wanted to charge for EVERYTHING, even small water bottles. They also charge a 50 dollar security deposit per night and don't tell you, then the money doesn't get refunded to your card for up to 3 weeks!

Sadly, this is probably one of the best hotels in Reno, besides Grand Sierra.

I would actually probably stay here again but make sure I valeted my car!

03/03/11 | Link | Rating: 2.0
95. Caren L.
Stayed at the old wing, regular hotel rooms although you can tell it needs a facelift.  The check-in process was easy and convenient from the valet area.  

Called housekeeping and asked for blankets.  That took a while, and then they sent us two sticky ones, with one of them ripped.   Eww .... Even my little one refused to touch it.  We called the next night and they somewhat redeemed themselves by sending two white comforters that looked clean and washed.

The pool is located in the newer West Tower.  No frills pool, again could use a facelift.  The cabanas are a nice touch.  Would be interesting to see what they do with the mural area that is currently being set up.

Coffee in the rooms cost $4.00 a carafe (2  cups).  Boo ..... although it saves you from having to go downstairs to the Starbucks on the 2nd floor where you spend the same amount of money anyway.  

The casino area is spread throughout the the 2 towers.  Feels a bit cramped even if it felt like a ghost town anyway on a regular day.

All in all, I guess this is one of the better places to stay in this area.

19/07/11 | Link | Rating: 3.0
96. Alexa B.
Wow. The West Tower is fancy. I had heard a few years ago that it was the nicer tower to be in, and the reviews are correct on that. The Tahoe Harrah's has it beat, but only because they upgraded me to the spa suite when I was there in 2008 for work. Can't beat a giant private jacuzzi tub with a flat screen TV. Now that's livin'!

Definitely go for the higher floors, where you have a great view of the city. Right outside ours was the Reno sign!

The room's decor was really nice, with an Angela Adams modern (sort of 60's Hollywood) style. I felt like I was staying in a West Elm bedroom catalog. I would have taken pretty much any item in the room home and used it to decorate.

Now, I don't gamble but I did watch my companion play and I suggest that If you play Pai Gow, make sure you get Binky for your dealer. Watching the game, I noticed that a great dealer makes a huge difference. I'd figured you probably don't want to talk to the dealers, but I was wrong. The dealer either makes the game fun or miserable. It's really about the interaction. Why play slots and get your money taken when you can have it taken by a sweet older woman who tells you about her menagerie of animals and remembers your name all night.

25/08/10 | Link | Rating: 4.0
97. Apple F.
I feel bad to rate a high-end hotel like Harrah's so low since people on the street or low-income people would jump at the chance to stay anywhere. I do feel bad for writing this. However, I have never really been a fan of Harrah's hotels. They are so bland and don't have a "theme" like Atlantis or Silver Legacy (carnival maybe perhaps?), but thats not my issue with this particular hotel. The staff is very nice here and many issues were resolved with friendly employees. Hard workers, smiles all around even in hallways, and I realize it is a tough job working in a hotel. The rooms here, really SUCK, though. My friend and I stayed here a few days ago and we were placed in the east tower -small rooms, no safe in rooms, and the shower looked like the one in my home bathroom. We asked to change rooms and got the west tower which was slightly better, not by much. The spout in the tub looked like it was gonna fall off, you have to set a timer (no, really) for the shower light, and loud noises from the hallway. Another weird thing, coffee is free in the west tower, but not in the east. Hmmm..?

20/08/13 | Link | Rating: 2.0
98. Crazy Bernie S.
Nice casino hotel right on main drag in DT Reno. Older mattresses are still comfortable but need replacing. Also old style bulge TVs need to be disposed of and replaced. Never understand why a big corporate hotel with a money making casino doesn't keep the rooms up to date. Hallways and doors to rooms are nice and new. Just have to go the next logical step and this place would be full all the time. Too bad Reno couldn't afford to renovate the downtown area. Kinda reminds me of post apocalyptic downtown Fresno with casinos.

22/09/12 | Link | Rating: 3.0
99. Janice M.
I didn't mind the $1.25 coffee in the bathroom. I didn't mind the paperview movie for $17. Nor the $4 water bottle. However, charging $10+ for wi-fi per day was bs. If I return to Reno, I'll stay at the Silver Legacy, it looked a lot nicer.

05/04/12 | Link | Rating: 1.0
100. Jessica D.
This review is for the hotel, casino and bar. I didn't try any of the restaurants. Let me see if I can break this up into chunks so it makes more sense. There are a lot of things to rate and I can't sum it all up in just one star rating.

Hotel rooms: 2 stars. Very outdated, you can tell it is old. Yes, they are definitely clean, but they don't even have flat screen tv's. That is when you know they haven't updated in a LONG time. Nothing is spectacular quality in the rooms at all. Comparable to a new Holiday Inn Express.

Casino: 2 stars. Just because I don't know much and didn't play in it. The only thing I noticed was that is was super small.

Hotel bar: 2.5 stars. Their drinks were solid but overpriced. Well I can't even say that in full confidence because all I had was a Corona and Patron shots. All you have to do is open the bottle. Service was good but a shot of Patron Silver was 20. I am all for spending money and not up tight but damn. That's just straight overpriced.

Hotel/Lobby/Casino cleanliness: 0 stars. Strictly downstairs near the bathrooms. It constantly smelled like sewage. My BF complained about it and they sprayed something to cover it up but it only lasted less than 24 hours. You know something is wrong when you can't get rid of the smell.

They give him free rooms, so we might be back but only for that. I would not choose to stay here over the other hotels in Reno.

04/04/11 | Link | Rating: 2.0
101. Lorrie M.
Harrah's. Sighs. Why.

This is what I always feel when I walk into a Harrah's. Honestly everything here is kind of meh. I think the reason for this is that this place just isn't the greatest and when you come here with a half-decent expectation you always leave disappointed in the end. The rooms are ok, but the showers / bathrooms could use some work and there's never really something spectacular that stands out to me about this hotel.

Their steakhouse was decent, but nothing really notable either. If you come here with no expectations on a GREAT deal, then you will probably have a good time. If you are paying normal prices for this hotel, I suggest a skip to go to one of the others: Peppermill or Atlantis. You will have a MUCH better experience there.

06/01/09 | Link | Rating: 2.0
102. Sal P.
A nice casino. Friendly and clean.

14/10/12 | Link | Rating: 3.0
103. Mickey D.
I chose this hotel because it was directly across the street from Amtrak. The Bellhop even carted our luggage into the Amtrak station! :) Very convenient. Every employee I dealt with at both the hotel and restaurant were professional and friendly. I will stay here again the next time I am in Reno.

We checked in early (11am) and were given a room immediately. It was clean and comfortable, and the bed was good quality; I slept wonderfully. The room was inexpensive, but the hotel makes up for it with extra charges (such as $10/day extra for the gym).

Room service portions are really HUGE! I pride myself on having a large appetite, yet they were still too big for me. Seriously, each meal can easily feed 2 people!!

17/09/12 | Link | Rating: 3.0
104. mike w.
Went there for a three day getaway gamblethon...

My room was super bad. There was mildew all over the walls of the bathroom shower. Super nasty. How is it that you get mildew in such a dry climate. The floor of the tub was also dirty.

It was so bad that I got another room at a neighboring casino, just so I would't have to take a shower in that environment.

All I ask is for a clean place to rest my head and a clean place to wash it in the morning....  

Other than that I love spending time in Reno when I don't have the time to get to Vegas.

19/07/12 | Link | Rating: 1.0
105. Sandra L.
Haven't been to Reno for at least 10 years and my cousin found a deal for $25/night during July 4th week. The hotel is a bit run down and the furniture and hotel is not exactly updated compared to Vegas. The beds were super soft like kids been jumping on it all day while their parents were gambling. The first night I had insomnia and basically closed my eyes to rest while I tossed and turn every 10 minutes trying to fall asleep. I tried watching that old Zenith tube TV, but all I see were flashing lines across it. Coffee in the room was not free and why would I want to pay $1.50 to make my own Keurig coffee when Starbucks is downstairs. Their fitness center was not free either so you have to pay $5 per day. Their pool was free but it was really small and everyone was just standing or walking around in it to keep cool. Their key card for the door takes at least 20 tries every time before we can open the door. I wouldn't recommend staying here if you're trying to relax or spend most of your time inside the hotel or facilities.

Housekeeping knocks your door in the morning if you don't leave your do not disturb sign out and tell you to put it out so they don't have to clean your room. There were probably only 10 rooms on one floor and they don't seem to sweep thoroughly. There was a wine glass on the floor during my whole stay and nobody pick it up. There must be something wrong with the management here. Their service throughout the hotel can range from extremely nice to extremely rude and unprofessional.

Most likely I'm not returning to this hotel in the future when I revisit Reno again unless it's a free stay or when they update their facilities.

06/07/12 | Link | Rating: 2.0
106. Jon B.
This for the eastern review. The rooms were not what I expected not comparable to the one in Vegas. First of all customer service is at pitfall. It takes them literally 10 minutes to answer the phone. Housekeeping takes forever I called for extra towels and it came to us after and hour. We ended up checking out after. We were gonna stay for another day but ended up leaving.

06/10/12 | Link | Rating: 2.0
107. Mike F.
Had fun, not enough shows on Sundays.

18/02/13 | Link | Rating: 3.0
108. Todd G.
I stayed here with my wife and child about 2 years ago while in Reno visiting family...so i dont know if its changed alot but heres my review.

I always enjoy Harrahs, wheather i go to Las Vegas or Reno, i always stay at Harrahs. The hotel in both cities are nice and when i went to visit Reno for a week, i booked Harrahs without question. I checked the website about 4 months before traveling this past june and they had rooms in the older part of Harrahs (i think it was the EAST tower) for $55 bucks a night. Every review i read said book the WEST because i guess its the newer part and its closer to everything but i really didn't care much. I got there and they upgraded me to the WEST tower anyway, which was really cool. I couldn't complain.

I had a few small minor complaints but nothing to wet my pants over. So if you're thinking of staying here, and the price is reasonable....i say DO IT!! i would agree with all those people and say to get the newer tower rooms because they are closer and nicer but its not that big of a deal

My only complaint is not just with Harrahs but with Harrahs and every surrounding casino. We went with my 1  year old son and while we pushing him around the casinos in his stroller..we were eyed by every employee and security guard as if we were going to hold the place up. I know the casinos are 21 and overe but what the hell is a 1 year old in a stroller going to do? run up to the slots, put a coin in, pull the arm and hit the 3 million dollar jackpot?  GIMME A BREAK!!  it was ridicious how we were treated in Harrahs and the surrounding casinos pushing a goddamn stroller. We were told many times by many employees we had to leave with the baby.  It actually ruined our trip there........assholes!!

22/06/11 | Link | Rating: 4.0
109. Carey V.
Come here every year for a guy's golf outing.

Over the years, the service and accomodations have dwindled...blame the economy, I guess.

Dealers are feeling the pinch, too.  Attitudes have turned hostile to energetic players such as myself.

Will update my post following our next outing!

15/11/11 | Link | Rating: 3.0
110. Mike J.
This review is for the hotel. In a word, our stay was Great! We were in the East Tower in a "classic" king room on the 23rd floor.  Room was nicely appointed, well maintained and very clean! Hallway was very clean and well lit too. We had a great view from our room looking over the rest of downtown Reno and on to the mountains.Quick check in - and the let us check in a few minutes early too... and TV check out.  We booked on Harrah's website using our players cards... got a great rate for a Saturday! However, it took a couple of tries on the website, I price checked on Friday a few times, Saturday morning early, then about 9am the price dropped and I snagged a room for a great price. All in all a great place to stay!

25/06/12 | Link | Rating: 4.0
111. Sunshine S.
We were not impressed the last time we stayed at Harrah's casino in Reno.  The room didn't look anything like it did online and the furnishings were definitely showing signs of wear and tear.  We did get the room comped though since we have a player's card so I guess I can't complain too much.  The gaming floor was really small so it got crowded fast.  Customer service was all right, nothing real special to make this place stand out.

17/08/12 | Link | Rating: 2.0
112. Fifinella F.
I'm pretty easy going - with work I travel a ton. With that said, I got in to my room about 10pm to find that the room they gave me had not been cleaned which required a jaunt back down to the desk for new room keys. First night was good and then worked from my room the next day (walls are thin so you hear EVERYTHING in the hallway and in neighboring rooms). Then came Saturday night (and I had an early wake-up the next day for work). 9pm a concert with a crappy bad started and went until after 11pm. Not that many people were around it watching so I'm not sure the point but I will never stay here again if I need to sleep. Terrible planning by the hotel and the city of Reno.

Also - just an FYI - if you pay for internet it is only good for that one machine so if you have two people in your room or a computer and an ipad with you you have to pay $10.95/day/machine. Ridiculous.

With that said the Steakhouse in the hotel is pretty darn good.

27/08/11 | Link | Rating: 1.0
113. T L.
A big group of us rented rooms at Harrah's in the West Tower for a 50th birthday party.  We all had a really good time in the rooms, restaurants and casinos too.  Went to the various bars and gambled and watched sporting events on TV, and they had an outdoor concert with a Journey cover band kicking out the jams on a clear, warm, Nevada evening. No flat screen TV's, sometimes had to wait for hot water in the room, but elevators and ice machines were close by and the room was adequately furnished for getting some shelter from the constant casino vibe.  Limited TV stations and costly wifi concerned me to a certain extent, but we didn't go to Reno to surf the net or watch TV but to spend time with our friends and do some partying. Looks like a wonderful place to stay if you're going to watch some baseball at the Reno Ace's stadium only a block away to the east.  Next year!

20/08/12 | Link | Rating: 4.0
114. Dylan H.
2.5... Ok this place is sooo strange. It's just a tiny ass casino with like a billion rooms.. Not at all impressive. I'm allergic to cigarette smoke and compared to all the other casinos downtown. (except circus circus) this place is smokey... You will have lung cancer tonight after walking through Harrah's for 15 minutes.. I guess the only nice harrah's at all is in Tahoe. Very disappointing though

08/09/12 | Link | Rating: 2.0
115. Mel G.
A generous 4 stars. Average casino, but giving Harrah's props for having an outdoors concert which helped add to the atmosphere on the main drag in a nice way.

06/08/12 | Link | Rating: 4.0
116. Debbie M.
off the hook.   great gift shops, gorgeous rooms, comfy beds, yummy restaurants.......nice nice nice!!!!!!   love it!!!!

03/10/13 | Link | Rating: 5.0
117. Alan J.
This is (in my humble opinion) the second best buffett in Reno but has the best desert section anywhere! Sorry i am an absolute sugar and chocolate addict so my opinions are slightly skewed when it comes to that. Anyway as i was saying the buffett here has a good selection of meats, pzzas, fish and even asian cuisine all of which are pretty good. The desert side though is to die for. I actually stayed in reno 2 days and damn I put on 5 pounds, YIKES!

07/11/11 | Link | Rating: 4.0
118. Tim C.
It's been a long time since my last visit to Reno... probably a couple of years.  Harrah's used to be a pretty busy place (even though it is separated from the 3 connected casinos across the street - El Dorado, Silver Legacy, and Circus Circus).  One of the main reasons for staying is because of the Total Rewards room rate that I got made it cheaper than all the other places.  Also, no additional "resort fees" is a plus.

On this recent visit, Harrah's was not too busy at all.  Which I suppose was a good thing.  However, I did manage to trek over to El Dorado and noticed that it was much more busy over there.  So, Harrah's definitely needs to step up it's game to attract more people.

Seems that the only thing they have is the beer pong and scantily dressed female dealers in the east side casino area at nights.  But, that only seems to attract a bunch of college-aged males.

Rooms here are average.  It was clean and ready upon arrival.  Our room had 2 full sized beds (which seems a little small for couples to be sleeping in).  There was also a mini-fridge that was left in the room, so that was nice not having to call for one.  Only complaint is that the sink drain was a little slow.  Otherwise, it was quiet and sufficient for our stay.

06/12/11 | Link | Rating: 3.0
119. Kristy QL X.
Too bad! Everything need to pay~ we just call n ask something, they change the line all the way... What's worst , they cut my line~ I m ok! But no more next time~

05/04/13 | Link | Rating: 1.0
120. Traveler I.
Our room was in the West Tower. Room and bathroom both quite small and the shower/tub was so slow draining that my feet took a bath while the rest of me took a shower. The mattress was hard and thin, and when pulled back the coverings to get in bed everything came untucked, including bottom sheet and bed skirt. The pillows smelled of smoke (we were in a nonsmoking room). The buffet was just OK, the gambling was meh. The drinks at the bar were good. All interactions with staff were good, even the housekeeping staff were cheerful and said good morning. That's why I'm giving 3 stars instead of 2. This was a invitation from Harrahs to stay at great rates, but I don't think even free rooms would entice us to stay there again. It's too bad, Harrahs used to be THE place in Reno to stay, but not anymore.

11/03/13 | Link | Rating: 3.0
121. Alyce l.
It's Reno, what do you expect right?  Stayed here the day after Xmas, in the east tower which was the older rooms. Rooms were quite small but the decor and furniture, bathroom was decent. Unlike Grand Sierra, their rooms were so dam old.  The east tower was kinda out of the way. To get to the Casino tables, u gotta walk to the front desk where there's an escalator, go up the escalator, walk across some food court and the buffet, walk back down the escalator and there's the casino......on top of that, they don't have much tables open either......I should stick with Silver next time.

08/01/13 | Link | Rating: 2.0
122. Lorie G.
We stayed 3 nights in the recently refurbished West Tower.  The bed was clean, the toilet and sink were clean.  The bathroom mirror was somewhat clean as were the wallhangings.  There was what we believe to be mold in the carpets along the walls which was gross.  The hallways were really hot and uncomfortable.  We won money which was good.  Our price per night was $32.

29/08/12 | Link | Rating: 3.0
123. Patrick S.
The server RICK was really nice as soon as I walked in. I give him am A+ and 10STARS

12/01/13 | Link | Rating: 5.0
124. randy g.
Went up for some March Madness.  Got up there on Wednesday night and left on Saturday morning.

Parking was easy and convenient.  Hotel rooms were clean and relatively new.  Cable channels were limited but who watches TV at a casino.  There was plenty of entertainment other than gambling such as the comedy show and MMA the nights I was there.  

Overall the hotel was nice and clean.  The only gripe I had was the $11 internet charge per device.  They did reverse the charges after several minutes arguing however I still think the internet charge should be per room, not per device.  That ridiculous charge per device rule is enough to make me want to stay somewhere else.

21/03/12 | Link | Rating: 3.0
125. Austin K.
Oh, Harrah's. This place is pretty standard for Virginia street. We got a room, which we basically used a place to finish the night. The room was clean and cheap. We were pretty close to everything but we pretty much stuck to the casino. Nothing special. Nothing terrible. Apparently a mountain lion tried to sneak into the hotel while we were there but was thwarted by the revolving door... Reno...

27/08/12 | Link | Rating: 3.0
126. Crystal A.
Ugh, I really hated staying here on a company trip a while back. The rooms were nice but the beds were uncomfortable, the TV had maybe 4 or 5 channels that actually had reception, and the restaurants available at the hotel were limited to a VERY EXPENSIVE Hash House a GO GO, quizinos, and a small eat spot- I found it funny that I had to go accross the street to a different Hotel Casino (Cal Neva) to eat breakfast/lunch/dinner at a reasonable price. The worst part is that they CHARGE $10 FOR GUESTS TO USE THE WI-FI! TOTAL RIP OFF.

31/08/11 | Link | Rating: 1.0
127. Alex G.
Clean, cheap rooms located in the middle of what I guess you could call downtown.  Decent walk or short cab ride to nearby restaurants.  We were easily the youngest people there, however this was probably to be expected.

27/08/12 | Link | Rating: 3.0
128. Tony C.
Even though I didn't stay here this trip, I'm quite sure it is the only place I will stay from now on while in Reno. Everything about this place seemed pro! My friend stayed there and although the rooms are on slightly smaller than you may find at Eldorado or Silver Legacy, they are still real nice for the price.

The casino floor is confusing between the two towers that straddle a street corner, but once you figure out that it's easier to go outside and cross the intersection rather than go up to go down all the time, you'll no longer need to ask directions. They seem to cater to a younger crowd with beer pong tables, and half naked ladies that deal poker and break into random acts of dance, but hey when in Reno right?

Looking forward to getting some offers from them in the future.

29/08/11 | Link | Rating: 4.0
129. Daniel G.
I stayed here recently with my GF and Rosie the Wonder Weiner Dog and thought it was really high-end accommodations for a wonder doggie lodge. We had a great weekend except for the hour of exceptionally dense kitchen exhaust from the roof below that blew into our a/c fresh air intake between 6&7am Friday. Lesson learned - don't go to sleep with your a/c on. Otherwise a really cool time, I would stay again for sure. But I would probably scope out the view below my window for any possible sources of asphyxiation before crashing out for the night.  4 stars for Harrah's for 47 hours of coolness plus 1 hour of choking , it's all good!

13/05/13 | Link | Rating: 4.0
130. William K.
The rooms here are not that bad. I was expecting an old and worn room. The rooms were clean and accommodating.  The towels did not smell like chemicals. The beds were comfortable. I would definitely stay here again.

28/04/13 | Link | Rating: 4.0
131. john c.
I stayed at this hotel on and off for the last 20 years. I remember back then, the hotel/casino was the best in downtown. This was before they bought Hampton Inn and converted to Harrah's; this was before Silver Legacy.

I noticed the decline throughout the years, and last time I had sushi at the hotel, I just could not help and ask why. The sushi chef at the sushi bar told me that Harrah's does not want to invest any money here because they just don't see any future here.

The last few times I stopped by, I noticed the casino floor car games were getting fewer and fewer and replaced with slots. Yet the slots are old compared with other casinos. The casino floor was very empty; so were the cad tables.

One time I visited, the only restaurant opened was the cafe; everything was closed. I guess lack of business.

03/02/13 | Link | Rating: 1.0
132. Maria F.
Me and my husband recently visited using our Groupon Coupon and I must say it was a very good experience. When I called to make reservation the guy was very friendly and tried to accomodate our needs :)  When we cheched in it was the same, They asked us if we wanted a top or bottom room :)  When we got to our hotel room it was clean, roomy and we had a flat screen TV! I liked it becuase we rarely heard anyone on our floor, no drunk people, no kids running up and down. For a minute I though we were the only ones on our floor.

I do have to remove 1 star because although the room was clean there was one night stand that was a little dusty. Just alittle. Also, the elevator that takes you up to the parking garage smelled like smoke...really bad too! I know its a Casino but this was FRESH smoke...maybe someone should keep an eye on it.

29/05/12 | Link | Rating: 4.0
133. Patrick G.
Harrah's Reno is like a cheap whore that you fall in love with and think that there's a chance that she likes you for more than your money.

On a road trip from Denver to SF, I got to stop here for a free night, it came in handy and I donated at least the amount of the room cost at the tables.

Reno is hurting. Harrah's needs to do more to attract people there...not sure what that is...

14/09/11 | Link | Rating: 4.0
134. J. B.
Great place - clean - especially the bed linens.  Dog friendly 4th floor - which is nice to be on same floor with other dog owners.  

Only suggestion I would have is to provide a place to take a dog out that is closer to the escalators for 4th floor.   To take your dog out to their designated pet area - you have to walk thru the east casino - up the escalators - across the causeway - down the elevators and then thru the west casino to front of building to pet area....   That's a bit much.  

There was an area to the left, before you go thru the casino - but it isn't that clean.  Maybe if they put those doggie bags and a trash can close to that area it would help.  Just wonder why they don't make the dog area more accessible to where the rooms that they assign to pet owners??

They do give you a complimentary dog bowl and mat and organic treats.  Obviously you are paying for it - but it was nice.  

Also - no pet friendly places to eat (restaurants with patios)  at Harrah's.  We walked to Wild River Grille on the River Walk.  Great food and very nice dog friendly outside patio area - with great view of water!!  

If you want to be downtown then this is the best casino lodging.

18/06/13 | Link | Rating: 4.0
135. Tommy H.
It's Reno, nothing fancy

stayed here over Christmas weekend. an average casino and hotel. the hotel elevators were a bit far from the registration desk. had a pretty nice meal at the Harrahs Steakhouse, however, avoid the noodle bar. table games generally have pretty low limits and cocktail waitresses are pretty frequent. the casino floor was an average size. one thing that stood out to me was the beer pong tables in front of the main floor bar area. too bad i was with family... =/

average place, decently cheap place to stay.

29/01/12 | Link | Rating: 3.0
136. Jon D.
It was OK.  You get what you pay for and this was free, thank you gambling!  I did have to leave a deposit because of the dog, they take pets!  I am used to the Las Vegas resorts and was not really impressed with Reno.  It seemed a lot like down town Vegas.  The room was clean and sufficient for our over night stay.  Would I stay there again?  Yeah most likely if I had the dog and was passing through.  Would I make a vacation out of it and stay for a few days?  No, two nights max, mostly because of the area tho.

15/07/13 | Link | Rating: 3.0
137. Nanetta F.
The rooms were cheap- you get what you pay for. I went with my boyfriend, in celebration for his birthday, along with his friend. We had 2 separate rooms. At the front desk where we checked in, we expressed it was a birthday and if there were any specials. Currently there were none...which was fine....didn't hurt to ask.

We stayed up til 5 am gambling in their casino so we requested a late check out. We called at 11 and were denied- "company policy". Our friend, on the other hand, got a late check out AND a buffet voucher.

I went downstairs to speak with the manager. Samantha Coombs provided the worst customer service I ever experienced. I work in customer service at a high end shoe company and know what customer service is about. She said a few empty "sorry's" and did not want to find out why we were misinformed. I suggested a meeting so they can tell their clients the same thing and she said they did. Obviously they do not know how to handle anything because our friend got the late check out okay and I got the "no late check outs for anyone- company policy". My boyfriend and I handed over our rewards cards and said we will no longer support Harrah's and neither will our friends and families. She apologized for us having a bad experience and then handed my check out receipt.

If I could give this a 0 star rating I would.

18/01/12 | Link | Rating: 1.0
138. dave d.
Please do not believe these five star reviews on yelp put there by the company set ups. This place is puke. 1095 for Internet, 1.50 for coffee in room. 17.00 for a room service four cup pot of coffee. Have these people ever stayed in a hotel across the country? We just did, eight stops in ten days. Every small town hotel fights for your business, harrahs  looks at every possible convenience as a revenue opportunity. Really, this place bites.

09/09/13 | Link | Rating: 1.0
139. Jessica K.
This place reeks of death in the form of cigarette smoke, old people with oxygen machines and even older people drooling over machines permanently imprinted with their butt prints and worn out with their tar stained fingers over the BET ALL spot. I've seen old women harass the poor poker game mechanic to work faster all the while complaining they could be missing out on their jackpot. What's even better are the people who don't seem to change their clothes and stay in the same spot.

But regardless of what opinion I have of their casino, their rooms reek of cigarette smoke, are cramped and offer hardly any ventilation. In addition, their check-in line is reminiscent of the security line at SFO and their personality mirrors TSA personnel. I can't understand how this place gets such a high rating.

08/05/10 | Link | Rating: 1.0
140. Mallory S.
I came here just to play at the casino and the server Rick was awesome! I give him 5 stars!! :)

10/01/13 | Link | Rating: 5.0
141. Allen B.
this is where the senior citizens hang out. Poor video poker paytables, much better at Peppermill and Atlantis. locals don't hangout here, because there's much better machines away from downtown. try western village, in Sparks.

22/05/13 | Link | Rating: 2.0
142. Becky O.
I did not stay at this hotel I just gambled there but it seems like this place needs a serious face lift. I know Reno isn't glamorous but this place is so bad I stood a whole 5 mins.

06/07/13 | Link | Rating: 1.0
143. John N.
Weak.  Their slow wi-fi connection cost $10.  A 3G connection was faster.  With the intentions of working out at the hotel gym, paying $5-$10 to work out in a gym smaller than the hotel room wasn't worth it.  So instead, stuffing my face with dungeness/snow crab legs and prime rib at the buffet(not at harrah's) seemed more satisfying.  If you one of those Aquafina bottles in the room(not by accident), then you are lazy.  There's a vending machine that sells cold water for $1 less.  That dollar not spent helped burned some, if not 5 calories. And you could use it towards an alcoholic drink at the casino.  It was smart how there was a channel on that had poker to entice people to gamble, or could it have been just a coincidence..

For a hotel, it's cheap has all the amenities you need, and is in a good location.  I do dislike those throw pillows though.  It is just me?

13/09/12 | Link | Rating: 2.0
144. ish w.
I like Harrah's Reno. I stayed for 6 nights. Non smoker awwwesooome room.
Gripes 1st,
11 dollar internet per device
5 dollar for gym per day (per person most likely) charge.
No ventilation in rooms so i would suggest going downstairs to handle business if you have a guess.

Now the goods! Great parking on weekdays, casino downstairs, everything downstairs. Clean clean space in rooms. Bathroom was average above average. Great views from the room. Gym was good. Swimming was closed for winter.I would recommend and I will stay again for sure! This place is ok with me!

16/03/12 | Link | Rating: 4.0
145. KaeRae Art C.
Yikes   No free wi-fi for hotel guests. About $11/24 hr period for wifi. Coffee maker in room is $1.50/cup.  Bottle water $3.  But I got a great price on the room. So it evens out, and I can bring my own bottle water into the room and my phone acts as a hot spot. All in all, a good deal.

15/07/13 | Link | Rating: 4.0
146. Jenn G.
Harrah's gets 3.5 stars in my book.  This is a no-frill hotel but it gets its job done: decent size rooms, a good amount of card tables, starbucks, centralized location, and cheap prices.

During snow season, we always stay at Harrah's when we visit north shore for boarding trips.  Being a total rewards member, the price of a weekend stay is almost never over $50.  In fact, it is often free.  

Just make sure to overlook the mold on the walls in the bathroom and the smoky non-smoking rooms.  I also wish they would provide separate shampoo and conditioner instead of that 2 in 1 crap.  Nonetheless, I'm always decently satisfied with my stay and look forward to my next trip.  

The dealers downstairs have a good sense of humor.  Even when I'm losing, I find myself having a good time.  Perhaps it's the great company or the never-ending drinks.

P.S. They have 5 dog kennels on site.  There are no fees to use them and you have 24 hour visiting privileges.  I heard that they are working towards being pet-friendly which means in the near future, your fuzzball will be able to sleep in the room with you!

16/02/11 | Link | Rating: 3.0
147. Tiffany N.
Harrah's is more like a 2.5 star resort if you're in the East Tower and a 3.5 star room in the West tower and probably a 3 star casino in general. But, I bump it to 4 stars for a few reasons.

1. They serve champagne to you in actual flutes and if you order while gambling it's free.
2. When Sir Nicholas and I were snowed in and couldn't leave town they gave us a free night's stay because of all the gambling we'd done.
3. Sir Nicholas won a fair bit of money at the craps tables here.
4. Zone 21 is supposed to be all hot ladies, but the night I gambled there they also had a guy dealing. Nice work on equal opportunity showcasing there.

The one major downer about the non-Zone 21 casino gambling is there is no music. It's actually kind of depressing to gamble in the quite so they should pipe some music in there and it would vastly improve the situation.

09/12/10 | Link | Rating: 4.0
148. Michelle L.
I must say upon checking in, the front desk is very helpful. The service was great to start. I got to my room and the game console was not working. The room is very basic. Who stays in their room in Reno anyways.

Arrived onto the casino floor and there was a lot of action. Beer pong tournaments going on. Which let me add,this is a great place for guys. The dealers were scantily clad and very hot. The clubs had go go dancers in lingerie. The slots had a decent pay out and the complimentary drinks are plentiful and decent tasting. 4 stars for the casino.

Do not eat at the Joy Luck Noodle Bar! The food is awful. I ordered the pan fried noodles and they were so over fried, they were crunchy, and they were angel hair noodles. Just left a nasty after taste.Yuck!

Next time in Reno, I will come for the casino but I won't be staying at this hotel. I like the Peppermill better.

17/06/12 | Link | Rating: 4.0
149. Kara C.
If you're going to stay at the hotel, opt for a few more bucks and stay in the west wing.  We did west last year and east this year...worth the extra money.  The west is a little more updated.  In the east area, there were beer bottles left in the same spot almost the whole time were were there (5 nights).  The vending machines sent out whatever soda it wanted to.  (I was able to exchange it in the gift shop, but how inconvenient is that.

23/03/14 | Link | Rating: 3.0
150. Chrissy L.
I have no complaints whatsoever.  I found a room just hours before on expedia.com .  The price was right so I went for it!  Free shuttle to/from the airport, huge bathrooms in the guest rooms.  It's located in the middle of Reno so it's walking distance to lots of shopping and restaurants.  I didn't gamble... it's not my thing.  (I was in Reno for other reasons!)  I can't comment on the casinos.  They do have a Starbucks!  Overall, very satisfied.

06/07/12 | Link | Rating: 5.0
151. Rina C.
I will only stay here again if I don't have to pay over $25 a night. which is usually what they are for on week nights.  the location is central.  casino is decent.  rooms are not so good.

the bed is dirty.  there's food crumb on the sheets when we entered, but the house keeper came very quickly to re-do the bed so i am ok with it. everyone makes mistake "once in awhile"

23/07/12 | Link | Rating: 3.0
152. Stella J.
honestly i have nothing to really complain about here. When i went with the boy to reno, we stayed here. It was a comped stay. The room, was spacious and big enough for the both of us. The bed was soft and comfortable. the pillows were a bit of an awkward shape but other than that, it wasn't too bad. The only complaint i had was the bathroom. For some odd reason the toilet is facing the sink and you barely have any room in between the toilet to the sink counter. Kind of weird but whatevers clever.

09/10/12 | Link | Rating: 3.0
153. Christy D.
Went on a recent trip to Oregon (driving) and decided to stay here on my way home since it's halfway between Oregon and home (Vegas). Got a good rate as it was a weds and mid week deals are always stellar! $28+tax/fees and I got myself a nice room on the 8th floor with a comfy king size bed! I had even booked the room only a day prior and all of my needs/requests were met by the front desk upon check-in.The room decor was nice and everything was clean, i'm kind of a freak and check out alot of things that most people don't. Now the TV was a bit old by today's standards but lets get real, 1. this is Reno, 2. you're not here to hang out in your room necessarily, so you're not really there to watch TV in the first place. :) Other than that the room was great and I was totally pleased!

The casino area was pretty chill and quiet, which was what I was looking for as this was a pit stop on my way  home. Plus as I mentioned it was mid-week so I don't expect a ton of activity. The lack of activity was welcomed when it was time to go to sleep! LOL

I had also visited Pho 777 across the street for dinner and it was great, totally worth visiting! Order the spring rolls YUM! Spent a little time in the casino and was happy to win enough money that I paid for my stay, food that evening and then some. I also want to note this was my first time actually STAYING in Reno and not just driving through. Overall great experience at Harrah's and I will be keeping them in mind for my mid-trip pit stop from Oregon next yeah.

06/08/12 | Link | Rating: 4.0
154. Carrie S.
I really enjoyed our stay at Harrah's Reno.  The service was friendly.  Our room was clean and nice.  We had a good view.  The casino was fun, and the showroom was very nice.  We got a great deal on our room too ($22 a night Mon-Thurs)!  Also, there is free parking for hotel guests which was great.  I would definitely recommend this hotel!

06/08/12 | Link | Rating: 4.0
155. Jules S.
If your fortunate enough to get one of their renovated rooms then your lucky.  Bet your favorite number on the roulette wheel, who knows???

Ask for a suite similar to room 2557 at the east tower.  It's one of the few suites that offer double queen beds.  Otherwise, stay clear of the east tower.  Take a west tower regular room.  It's closer to the Reno sign "Biggest Little City InThe World" anyway.  Only the suites in the east tower have been renovated.

Overall this is a decent hotel.  It has an intimate showroom, a great steakhouse, and friendly employees.  I've seen "The Wheel Of Fortune" jackpot won here once before too.  A lucky hotel?  I don't know but you can try.  The prices for services and food here are reasonable enough that everything else is not too much of a gamble.

05/04/11 | Link | Rating: 3.0
156. Ty J.
We bought a groupon to visit Reno for a weekend this summer.  We have stayed in many of the other hotel/casinos there and decided to try out Harrahs.

Harrahs isn't bad but it does look outdated and old in the hotel area.  

Checkin was fast and friendly.  She asked if we liked being by elevators, etc. which I like.

The room was clean, clean bathroom, etc.  The shower head had a huge hole around it, there were small signs of it being a rundown hotel everywhere you look.  The rooms don't come with safes which seems crazy for a casino.  The beds were okay, not great.  No extra pillows and the blankets seemed too heavy for summer so we had to crank up the AC.  The TV is from 1993.

The restaurant that does room service is the Hash House and the food isn't good.  I had breakfast there and my scrambled eggs looked half runny, half cooked.  They are expensive and WAY overpriced given the quality.

The spa was disappointing as we were hoping the two of us could get pedicures in the hotel spa (together) but they only had a single chair.  If you're looking for a spa experience with more than a single person getting a massage or mani/pedi you should call ahead and book at a local spa or one of the larger hotel spas in town.

The location is nice and it's easy to walk to the other casinos.  Parking is free for guests but costs money on weekends if you're not a guest.  

I wouldn't be against staying here but we will probably stay at the Peppermill or Circus Circus next time.

11/07/12 | Link | Rating: 3.0
157. Kimiko Q.
Spent one night here.
Got the room from Priceline I believe.
It was $30/room.
Totally worth it - rooms were clean and everything worked.
Small but not enough to inconvenience you.
Cleaning lady was SUPER nice when I asked for extra stuff.  (I used to work in a hotel and I know how crappy it can be).
Check out rates on priceline or expedia.  I think I got a great deal.

03/09/12 | Link | Rating: 4.0
158. Justin C.
A very solid hotel and casino.

Since many of the hotels in Reno are less than spectacular, I was pleasantly surprised by the room's appearance and how well kept it was. The casino has a bit of musty smell in some of the areas but overall the prevailing scent of smoke overpowered any other odor.

Sign up for the Total Rewards Players Club. It is totally worth it. My room was dirt cheap. I was very happy to discover the free valet service.

I will stay here again.

29/08/11 | Link | Rating: 3.0
159. Nguyet K.
We only stayed here for one night for Labor Day Weekend (Sunday night). The room was ~$100/night. The room was clean, but a little small. Also I wouldn't get anything from the room. $3 water and $1.50 coffee and tea, no way... there was a starbucks downstairs and it would taste better than coffee from the bathroom.
Harrahs have a pool, but it was filled with kids jumping around and splashing water everywhere. I was trying to relax after a long morning in the sun at the Rib Cookoff with a drink poolside, but there wasn't too much chairs either... we tried our best.
Finally, hitting the casino... its a little old and not much. Since its close to Circus Circus, El Dorado and Silver Legacy, its an easy walk over to the casino to find additional gambling tables and slots.

15/09/12 | Link | Rating: 3.0
160. Alicia H.
Harrahs is great. The offer great, friendly customer service, and you never wait for cocktail service long on the casino floor. Their rooms are very nice- little small if you book a standard, but still very nice and clean. Their restaurants, are amazing even the buffet. The have a lot of events, and show too so it makes it a nice visit.

16/10/13 | Link | Rating: 5.0
161. Jamael T.
Overall I really like Harrahs. Good location downtown with a pretty decent sized casino. Plenty of slots and plenty of tables. The buffet here is really good. They have beer pong here if you are into that at all. The slots here do seem really tight by Reno standards though. I generally only come to Reno once or twice a year but this place has been tight for years. The room service here is really good. The parking garage really sucks though. I have been here on weekends where I couldn't find a parking spot to save my life. I would describe Harrahs as good for Reno standards. Don't come here expecting a Vegas feeling or Vegas rooms though. Harrahs gets the job done though.

25/09/13 | Link | Rating: 4.0
162. Super R.
typical affordability hotel, nothing fancy, stayed mid-week about $35/night.  Parking elevator (small) only 1 of the 2 works, during peak hours, you got  to wait for the car to return. They might validate parking too, don't know ($10 parking), but my was free because I stayed in their hotel.

Internet was $10.95/day, don't subscribe it was awful speed, slower than 56k modem, anytime of the day. Wired probably better and boost some speed. Talk to CS  when I check-out, they ok to waived the internet charges, which good on Harrah's part.

It was pretty close everything in downtown, so that's a plus.

17/08/13 | Link | Rating: 3.0
163. Johnna S.
For a free room it's hard to complain. Eventually got an upgrade, but it was like pulling teeth to get it, unlike Harrahs South Lake Tahoe.

But the first room was so unfit that we almost considered paying for a
normal room, so beware of the comp. Parking is as breezy here as it is at all the casinos in this chain, unless you forget to tip (which is just bad, bad, bad-don't forget to tip! You're at a casino throwing your money around anyway, so throw some of it toward the help, it's the only thing that pays off)

But as usual I'm not here to enjoy the room and the view, I'm here for free drinks and entertainment. For those things alone this is worth four stars. But the games are cheaper and the drinks are faster next door at Cal Neva, so I can't say this is as good as it gets. Plus, their poker room is more like a ghost town.

26/07/11 | Link | Rating: 4.0
164. Andrew M.
It's clean and quiet in the room.
King bed is stiff, pillows are wore out thin little things, it's just a bed nothing special!

The Buffett was not great. Everything was just a bit "off" but it was priced reasonably for z casino! I won't eat there again though

This place is just OK and I think that is what they go for. Its the blue collar casino here.

23/11/13 | Link | Rating: 3.0
165. Constance D.
I treated my boyfriend to a weekend in Reno this past weekend for his birthday, inviting some friends along as well. Since he had a players card we were able to get a room for $40 for the whole weekend! Yes, the whole weekend! We were in the East Tower, which is a short elevator ride to the casino floor and the street exit. We were even able to pick the floor, we choose the highest floor available, 22 :]!

The room was clean and I couldn't find anything wrong with it. We had a small closet for our clothing and a a fairly big bathroom, only thing I didn't like about it was you could hear when someone was inside of it. The bed was very comfortable for me, I don't like a very stiff bed.

There is a Starbucks on the 2nd floor!!! Also, not a great place for kids! I don't understand when parents bring their kids to a place that allows smoking and drinking almost 24 hours! Take them to Disneyland or somewhere more appropriate!

Overall, I had a pleasant stay at Harrah's Reno!

31/08/11 | Link | Rating: 3.0
166. Aditi H.
Stayed here while in town on work. Nothing fancy.  Serves the purpose. The rooms were clean and the customer service was good.  They do not offer wifi for free, which is disappointing. Its $10.95 for 24 hours.

11/11/13 | Link | Rating: 3.0
167. Dale N.
Great place to stay in Reno.
 
Awesome food.  Try the Steak House.
yelp.com/biz/harrahs-ste…

Friendly staff...helpful and accommodating.

NOTE TO SELF:  Next time don't ask for extra pillows!! (see photo)

25/01/10 | Link | Rating: 5.0
168. Norm H.
The hotel was very nice. We stayed for free in the east tower at a "petstay" room. The staff was friendly and our room was roomy, comfortable and clean. However, our room was dated and only had an old CRT TV.  Also, TV channel selection was limited but our son was still able to hookup his Xbox to the TV. Moreover, Internet wasn't complementary and cost about $12/day. Hallway noise was loud and can be heard from the room but the hotel was fairly quiet after hours. We did get two free doggy bowls and pet biscuits for our mutt.

The casino was located in a central part of town, close to other casinos and the Reno arch where the city hosts most events. Reno is nice and quiet; we felt safe walking to other places even at night.

HOWEVER; if you have a CCW permit and you carry, you might want to avoid the casino. Harrah's Reno has signs posted at every entrance even though Nevada law doesn't honor the restriction. I guess Harrah's is afraid that responsible-owners would love to sacrifice his or her CCW for life by either drinking while carrying or shooting up a machine after a losing... LOL!

So if you carry, stay for free but take your gambling money to the casino next door! ;)

19/11/12 | Link | Rating: 3.0
169. Jenni D.
Extremely bizarre property layout is more confusing than any casino I've been to. There are multiple levels and you have to play hide and go seek with the escalators to get from one to another. Beyond that, the casino doesn't have an exciting feel. It feels more like a slot machine warehouse. It's very bright and the carpet/design is cheesy at best.

There is no poker room and there are very few decent restaurant choices. There is a quiznos, a less-than mediocre buffet a Hash House A Go GO (see that review separately- gross), a greasy chinese take-out place, a steakhouse (good but pricy) and Ichiban (good teppenyaki but also very pricy and only open for dinner).

Machines are really, really tight compared to others on the little Reno strip. Payouts on video poker machines stink.

Whoever is running this place (into the ground) really needs to go. As an example, they supposedly offer locals a 20% discount on restaurants (except Ichiban and Quiznos), rooms and shows. This is not advertised ANYWHERE and half of the staff at the restaurants protest that no such discount exists. Even managers don't know what is going on. Another example is the gaming. Machines are really, really tight compared to others on the little Reno strip. Payouts on video poker machines stink.  Beyond that, the special events for gamers really suck! They almost never have slot tournamnets, etc, but always have weird giveaways for gas cards, etc. I would like my casino to reward me with casino play, rooms, etc, NOT with gas cards!

SKIP IT!

17/09/12 | Link | Rating: 1.0
170. Bradley C.
Had a room on the 24th floor in the East Tower.  Great view and good sized room.

The room was spotless, especially the bathroom.  It is evident that the housekeeper pays attention to the corners which didn't have a speck of dirt.

Beds were comfortable and we didn't hear a sound from the hallway or other rooms the entire night.

Another bonus is that it is right next door to the Santa Fe Basque Hotel.

27/04/13 | Link | Rating: 4.0
171. Norman w.
We've stayed here twice and it has always been nice. The rooms were clean, and the sheets bedding were very comfortable. The carpeting was clean no visible black spots. The bathroom is also very clean with a tub. The shower was strong and the water was hot when you needed it. The decor was just slightly out of date with a fury lamp but no big deal. Internet is slow and will cost you 10 dollars per day. We really like the buffet ther called carvings and it has melt in your mouth prime rib.I recommend.

03/11/13 | Link | Rating: 4.0
172. Dee D.
I've never had a bad experience here the valet is outstanding. the service is always great, rooms are nice and even the pit bosses stand out with great service. Restaurants are great.I do not enjoy paying for the gym or Internet, but still  5 stars.

21/12/12 | Link | Rating: 5.0
173. Joy A.
Rooms: Over the years the quality of the hotel has diminished. Quite dated but they are at least consistently clean and comfortable enough. Some of the rooms still have tube TV's. Fortunately we get our rooms comped, otherwise room prices can be a bit outrageous for the weekends.

Gaming: Some of the old school pit bosses/dealers (ie Len, Grace) are wonderful! So nice and easy going that it does not hurt so bad when you are not winning! Then you have those who have chips on their shoulders and can be quite rude. The tracking for points are sometimes so off that it can be very frustrating.

Food: The steak house is pretty good; Buffet is okay (one of the better ones in Reno at least); and I like the Joy Luck Noodle bar for quick eats.

We stay here quite a bit but it is generally not our first choice.

23/04/13 | Link | Rating: 2.0
174. Christopher C.
I do not recommend this hotel.  Everything about the place gives me a bad impression and experience.   First, the charge of $10.95 for inroom wi-fi which seems to be dial-up speed.   Then the half hour wait to find a parking spot in their garage.  I will never stay here again.  The one saving grace is the Starbucks in the lobby that actually has a decent speed wi-fi.

28/12/13 | Link | Rating: 1.0
175. Rick H.
We stayed here January 1st-4th 2014. Haven't been to Reno in awhile and will definitely be staying elsewhere on next trip. Likely Peppermill, Atlantis or Silver Legacy as they are newer and cleaner and we decided being further out better fits our preferences. The room was clean and quiet and was certainly a good value for under $60 when we stayed midweek. But the facility is defiantly overdue for updating and could use some detail cleaning.

NO FREE WI-FI !!!
ARE YOU KIDDING ME?  $10.95 PER DAY, PER DEVICE IS A DEAL KILLER!!!  
There is free Wi-Fi inside the Starbucks if you need to update you email on the phone or something though...

Casino was not too busy and plenty of cocktails offered. Also worth noting, they had blackjack tables with lower limits of $5,$10 & $15 minimum which is getting fewer & father between.

We did not eat in any of Harrah's Restaurants this trip, but the "Hash House  A Go Go" seemed busy and had a great menu and was on our "to try" list.

Overall a good value & location and I wish I could have rated higher as we did have a nice trip.?

13/01/14 | Link | Rating: 3.0
176. Brittany S.
I wouldn't recommend this hotel or casino at all.  I rarely write reviews and have never written a bad one until now, but the customer service at Harrah's was bad enough that I felt compelled to warn others.  I booked my room nearly two months in advance and told them I wouldn't be checking in until 11 PM.  I arrived on time, but my room was given away.  They gave me another room, but not the room that I booked.  They didn't even apologize.  Then the next night we decided to finally go to the casino and gamble a bit.  I asked their alcohol policy and was told as long as I was gambling, I could have one drink every twenty minutes.  I got a beer and an hour later had another.  After two hours of gambling, losing 40 dollars, and having only two beers, I ordered a third but was turned down because they didn't feel I had spent enough money.  I was still actively gambling at this point, so it didn't make sense that I was turned down.  The server even told me that they don't care if I'm a guest and spending money at the hotel.  I asked to speak with the hospitality manager because I was confused and had already had a bad experience with customer service.  The manager was self-justifying and not helpful.  He also did not apologize and even defended the actions of his employees.  He basically said he didn't feel 40 dollars was that much money.   I was sitting while he stood over me in a rather uninviting manner.  I started to get really upset because I felt like no one in this hotel or casino had any concept of customer service at all. Once I started getting overly angered and realized I was getting nowhere with management, I stood up, shook his hand, and left the casino.  I went across the street to Eldorado and spent the rest of my cash, and they were incredibly friendly.  How do you justify treating a customer that way?  I spent over 200 dollars for two nights in their hotel, spent money in their restaurants, and lost money in their casino, but apparently allowing me to drink a third beer is too much to ask of them.  I'm a recent rewards member but will never be staying or gaming with a Harrah's or affiliated hotel casino ever again after my experience here.  All I wanted was an apology or logical explanation for the treatment I received, and I would have been placated.  But they couldn't even give me that.

14/09/14 | Link | Rating: 1.0
177. Ray L.
I give it 3 stars only because I have stayed in much worse places. Also note we got the room at a drastically lower rate than if you hadn't booked months in advance.  It has had a minor face lift sometime in the past 10 years or so. But key word being minor. Good size room. If the cleaning crew worked for me they would get one chance to straighten up or get out. If I had to guess they have alot less staff than in the past. Dust issues and the tub could use a good scrubbing. Some minor maintenance issues as well. The casino is all over the place on different levels. But I did win enough to pay for our trip. If your not looking for "RESORT" quality but also don't want a motel with a "number" in the name this is a good fit.

28/04/13 | Link | Rating: 3.0
178. CJ J.
Great Hotel nice free upgrade to west tower room when I had east tower room, nice looking room the hotel staff was nice friendly and always helped out on where to go, places to see, bell boy service was the nicest ive ever had in any hotel! Hotel was nice looking with shops and alot of resturants in hotel. Will start staying here for my trips to reno from now on...

26/01/14 | Link | Rating: 5.0
179. Greg L.
Serious in need of EXTREME MAKEOVER top to bottom!

We made a decision to stay here while visiting a sick aunt and needed a last minute place to stay.  We thought, we're in Reno, let's have a fun night!  We reserved the room on the phone from the car and strictly based on the Harrahs brand name.  What a mistake!

We honestly just expected quality, clean and comfortable and got some run down drive dump.  The room was terrible.  Dark, damp, musty, dirty, just a beat up old bag.  Please ask to see the room before bringing up your things.  We were so disappointed in the room that I asked for another and was told rather rudely a the front desk that "they're all the same".  If that's the case, do not stay here.

It's sad that such a well know brand is so poorly maintained and updated.  We intentionally hit other casinos in the evening and did not give them one more cent over our room bill.

28/01/14 | Link | Rating: 1.0
180. Jon P.
Over all this was kind of a let down. There was a dirty q-tip on the floor in my room. After trying to get on the internet for an hour the IT guy couldn't even figure it out!  The casino was boring and dry. Over all just not a hot vibe.

24/10/13 | Link | Rating: 2.0
181. N. T.
We stayed here over the weekend. Not a large room but definitely clean and comfortable. The staff is very friendly. Great downtown location and I would stay here again.

02/11/13 | Link | Rating: 4.0
182. D B.
Let me count (or list rather) the reasons why I will never set foot in this hotel again:

1) The Room
I went to Reno last weekend with my (now ex) boyfriend.  He is a Total Rewards Diamond member so I shouldn't be so disappointed.  You get what you pay for in life, and in this case we didn't pay for the room.  Considering my ex has lost near 20k in the last 6 months there, you would think they'd put us in a suite.  No, standard cramped room that was poorly organized.  Not to mention, we wanted to check in on Friday and they couldn't.  They did check us in early the next morning, by which point my ex had lost 3k so kind of the least they could do.  I mean, if they didn't we were going to drive home and then they'd miss out on the next 2k he lost.

2) The Shower
All I wanted after 12 hours in a smokey casino (one word: ventilation!!!) was a shower.  It took nearly 30 minutes for the water to become hot enough to shower.  Then, it quickly changed to scolding.  So I moved the temp control a tiny bit and then my water went to freezing cold and would not get back to warm after.

3) The Casino
Could have been staffed with better eye candy.  Most of the dealers had a great sense of humor.  The only saving grace to an otherwise perfectly shitty weekend.  But the atmosphere was so dingy and just ugh.  Maybe because I spend a lot of time in Vegas where they make an effort to keep their casinos' appearances and smells fresh.

4) The Pool
As a kid, my parents always stayed at Harris or Circus Circus.  I remember loving the arcade and pool as a kid.  Looking at them as an adult, really?  Tiny.  Lackluster.  No lanes for older swimmers who want to do laps so I had to swim around families.  And the gym windows were not tinted well enough.  I could see them and they could see me.  Just weird.

5) Housekeeping?
I don't think our room was cleaned the entire time we were there because we ran out of towels for just two people.

6) No free wifi?!
What is this?  The 90s?  And again, considering how much money people drop in this stupid casinos you think they would spring for complimentary wifi for hotel guests.

7) DENIED ALCOHOL SERVICE
Why go to Reno?  To drink and gamble.  I am 25 years old.  My ID expired on my birthday a few weeks ago.  I did what any normal tech savvy person does.  I renewed it online.  So I go to the bar for a drink which my ex (he was napping and I never get carded with him because he's old), so she cards me and mentions thay license is expired.  Being the 21st skilled person I am, I pull out my smartphone and show her my DMV confirmation of payment for a license renewal which has my name, my address, my driver's license number, my new expiration date, and my payment confirmation.  She calls security.  Instead of just saying no, she assumes that because I am half African American I'll throw a fit if she asks me to leave.  So security comes, he's a cute young guy.  Super nice, and explains calmly that they need the paper license you get when you renew your license at the DMV.  I tell him the situation and show him the email, he empathizes because he's been there done that, but house rules are house rules.  I'm a reasonable person, and I had a bottle of Absolute Mandarin in my bag upstairs.  I just wanted cocktails instead.  So I left, woke up the ex, and did shots in the room.  Good job.  That bartender screwed herself.  I tip my bartenders a minimum of 50%.  I've even tipped a bartender 250% once because he was epic.  I spoil those who bring me alcohol.  Would have been the easiest $50 she ever made that night.

8) The TV
Small tv.  Placed on a desk that was not even in front of the bed so only the person on the right could see at a comfortable angle.  And!  It had like 5 channels.  There were more Japanese channels than channels I recognized.  Note RECOGNIZED not want to watch,

The TR people did offer to put us up for the weekend in Vegas and, honestly, I would have rather payed for flights to go to the Vegas Harris (because if the hotel sucks you can at least go somewhere else entertaining).  But my ex insisted on driving.

So avoid this hotel.
Better yet, skip Reno entirely and go to Vegas.

08/08/14 | Link | Rating: 1.0
183. Kelly G.
WORST costumer service ever! I am a local and was treated completely horribly! I will never go here again! The situation happened exactly 3 weeks ago. I was there with my boyfriend and his friend. I had just gotten off of work late at night and went in to eat burgers at around 11:30-12 pm. The Noodle Bar had good burgers late at night, we have had them before and decided to go back again. Here is what happened:
We were walking in and my boyfriend asks the first worker he sees if they have the burgers, the guys response was "I don't know". OK... we walked to the young lady at the cash register. My bf "Hey do you guys have burgers yet?"
Cashier (rudely) "This is a Noodle Bar"
BF "Yeah, but you guys have burgers right?"
Cashier "Yeah at night"..... (remember this is almost midnight)
BF "Its night. So do you have them."
Cashier "I don't know"  (how do you work here and not know what you are serving??)
Superviser (Lanaii Elkins, and EXTREMELY rude) "We don't have them til 1"
BF "Thank you, finally someone answers me" (yes he was being slightly sarcastic since is took so long to get an answer)
Superviser (just as RUDE as before) "Sir you don't need to be rude"
BF "Im not being rude, you are. All i asked was if you had burgers. Not hard to answer that question."
Superviser "You guys need to leave before I call security" (Seriously? Security because she was being rude when we were asking about a burger? WOW!)

We started walking away at this point. Security was starting to show up at the same time. I decided that I wanted her name so I could make a complaint because of the horrible costumer service we received. When we asked if they had the burgers to the cashier, the girl who didn't know could have just said "I don't know, let me ask. Oh we don't have them until about 1. Have a great night." Or anything similar. We would have said thank you, and been on our way. Instead we were treated so poorly.

I walked back to Lanaii Elkins (supervisor) to get her name and she wouldn't tell me!!! I picked up a paper napkin from the stack and asked for a pen to write down her name, and she snatched the napkin out of my hand. COMPLETELY UNACCEPTABLE!! That could be considered assault from Harrahs employees. And she still wouldn't tell me her name! Obviosley she knew she messed up and she didn't want to get in trouble. Security was trying to escort us off the property. I tried to talk to Michael Kaden who was with them. I asked if he was security and he said yes!! (He's not by the way). I couldn't even make a report because security and this guy who apparently does not know his job title wouldn't even talk to us. Every single time I tried to talk Michael Kaden interrupted my saying "you need to get off the property", or saying "my boss told me to make sure you guys leave". I finally got a piece of paper from him and was able to get his name and Lanaii Elkins name to make my complaint.

I called the next day and talked to a security personnel named Larry. He is the ONLY person I talked to who listened and tried at all to assist me. I told him I was not calling to get anyone fired, I did not want any type of compensation (because I will NEVER return there anyways) but I did think that I was owed an apology for being embarrassed and assaulted by Harrahs casino and employees. He tried his best to talk to someone for me and informed the food and beverage director.

After 3 weeks of me calling, he finally called back. He told me he spoke with the employees and gave a pathetic excuse for an apology. When I asked why it took so long for him to contact me he was just as rude as the others. Now I know why the employees are so rude, because their director is just as bad. I am sure he is setting a bad example of how customer service should be. His response when I asked why it took 3 weeks for him to respond was that he is a very busy man, and if I really must know he went on vacation and had things to do.... WOW! So I said I understand that everyone has a life and I'm sure he was on vacation, "but why would you not delegate someone to do it when you have costumers who are obviously unhappy". His EXACT response was "You know what, this conversation is over." And then he hung up on me.

So apparently going on vacation is WAY more important than talking to UNHAPPY guests who were trying to spend their hard earned money in that casino. Harrahs is an extreme disappointment. I work in the costumer service industry and would NEVER treat a guest that poorly.

DO NOT GO HERE!! There are way better hotels and casinos in Reno, and you will get much better service.

09/03/14 | Link | Rating: 1.0
184. Eva O.
I Stayed At Harrah's Reno During The SB Weekend And Woke Up With Big Bug Bites On My Leg, According To Them Based On A Careful Analysis Of The Facts Presented Which Incuded Pictures They Concluded That There Is No Evidence To Suggest That Harrah's Reno Was Negligent In Any Way In This Situation. Shame On You Harrah's

15/02/13 | Link | Rating: 1.0
185. Jen H.
Casino #3 in week 3!!! Sadly, Reno is not as glamorous as Las Vegas. It is even hard to compare. We dropped by here since from our Cabin, it was only a 10 minute drive. Hence, we didn't lodge in this casino.

Surprisingly, this casino was nicer than I expected. I won $15 at this place!! The other two casinos I went to, i donated $$ to them.

Anyhow, overall, not too shabby if you want to get some "nightlife" and gamble. There was a small quasi-club in Harrah's, but not really. I walked passed it, and there was a bouncer and loud music playing. It looked more like a restaurant than a club to me because it was very transparent and you can look in and see everything.

02/02/12 | Link | Rating: 3.0
186. Daniel F.
Not a bad stay. Room was clean. I did ask for a king bed as that is what I reserved, but was told all they had was 2 queens. They did offer us a $15 credit for the hotel, this was nice. The casino is small. The only thing I loved was that it was close to other casinos. So moving around was no problem. I would recommend staying here. You get what you pay for. Check and compare with silver legacy and el dorado first.

19/08/14 | Link | Rating: 3.0
187. Rob F.
Stayed in East Tower which is older than West I think. Rooms were ok but we got 2 queens (smallish queen size) rather than one King. Internet is $11 a day which I ordered but was painfully slow so I cancelled for a refund. Why offer Internet if it doesn't work? This is my main grievance and the reason I'm giving 3 stars...and the reason I won't stay in the East tower again.

19/08/14 | Link | Rating: 3.0
188. Brian H.
I used to like getting a discount especially when I work in the Harrahs Corporation as well. I asked for a King for 1 night. Just one night. But i got two queens. Room was pretty small. They charge for everything!!

06/08/14 | Link | Rating: 2.0
189. Wayne S.
We arrived around 9pm and waited for about 20 minutes before we could check in.  There were 2 employees working (1 at VIP line, and 1 at regular line).
The 1 VIP didn't help people waiting in line unless they were VIP.

The rooms were neat and clean.  Still had the box set TV's and our ice machine on our floor wasn't working.  
I guess  I can't complain too much since I only paid $32 on Expedia for it.

22/06/12 | Link | Rating: 2.0
190. Jacque P.
Maybe my standards are just too high and I think every place should be equivalent at least to a Motel 6....Naaaaaaaaahhh....

Seriously, this place is a joke - got a junior suite upgrade and it was a dog pile of poo...yellow stained scratched up  walls (paint is I think white), frayed carpeting, and the kicker?  The awesome LCD tv didn't get a single clear channel - the only kind of snow that was happening up there and it WAS NOT the good kind either!

Oh almost forgot - you look on the back of the door and they tell you how much you'll get charged from taking a face towel ($5.00) to a duvet cover (who would take junk like that is a mystery to me).  BTW, the POS no name coffee maker is $50!!!  Seriously who posts crap like that?!!!

And don't get me started on the "spa" - ok get me started - my junior high school locker room was better than that "spa' - dog poo again.

Then we go to the casino- craps dealers were rude and almost trying to pick a fight with me.  The only decent person was a big guy by the name of Lenny Trout - he was a good egg.  The others treated me like crap (pun intended).

The Harrah's in Las Vegas was also a pig pile of poo.

If you go to Reno - try the El Dorado - those guys were incredibly polite and professional.  I'm thinking of going there again - comped at Harrah's and play at ED!

The End.

22/01/13 | Link | Rating: 1.0
191. Constance C.
Stayed here for our Mt. Rose ski trip.

PROS:
1. Rooms are clean and quiet.
2. Cheap prices.
3. Concierge desk was super nice and they were willing to find the answers to our questions about road conditions and snow chains.

CONS:
1. East tower is old and dingy compared to the West, I hear. Unfortunately for us, we stayed on the Eastside.
2. Crappy tv channels.

And for you gamblers out there, yes, I agree with the other Yelpers... the casino is pretty damn run down!

12/01/13 | Link | Rating: 3.0
192. Andrea V.
Ok can you say shithole? Yes the Cal-Neva is worse but Harrahs has really gone downhill.  The rooms although clean are janky and outdated. Broken faucet and saggy mattress that looks like an invisible 300 lb. man is slumbering there. The gambling sucks here. If you want to lose your money, play here. The el dorado  is nice for a payout :)
They have only two tables open for each game...lame. The focus for gambling has shifted to beer pong next to the lobby and go go dancers that cannot dance.  Go to the Grand Sierra for a Vegas like experience.  What's the deal with the blackjack payout being 6-5 instead if 3-2?! 15$ comps for 11 hours of heavy high roller action. Times have changed. Harrahs blows.

18/07/13 | Link | Rating: 2.0
193. Nick C.
The elevator smelled like farts. That's what I expect from Reno.

The room was quiet, clean and comfy. Hard to get to from the parking garage, though.

01/04/13 | Link | Rating: 2.0
194. Kenneth S.
We planned to stay there for 3 days and 2 nights. While eating the supposedly last brunch at Reno at least for the weekend, my parents decided to stay an extra day.

Parking and elevator... Parking was okay. The reserved spots were reasonable as the lower levels were for those with different memberships. Still, we had to go round and round when it was early. At night, we had to go round and round and round and round, there were more cars. The elevator was VERY slow and they only had two from the parking garage to the lobby. On our third day, one of the elevators were broken. That evening, the elevator was assumed to be fixed but the door wasn't fully opening and the lights weren't on. I had to tell the front desk before anything was done. If I were there in that elevator and got stuck, I would this would be a half-star review. Luckily, it wasn't that day. Our fourth day, the other elevator was broken. So if you don't got luggage, just ask peeps around where the stairs are (2nd floor behind the gift shop.) The hotel elevators were fast though. They can zoom you from a floor to another and you won't even finish the alphabet before the next elevator was there unless you say/sing it supah fast.

Front desk and WiFi... We didn't wait long before we had our room. WiFi wasn't free anywhere but the Starbucks in the casino. No free Wi-Fi sucks. Period. When my parents checked out and decided to stay, we were given a free room for having some kind of membership in the casino. Free room is awesome. Period.

Restrooms... Restrooms around the casino were either clean or being cleaned which is great.

Arcade and pool... The arcade, found at the 2nd floor of the West Tower was just small. Most of the games were outdated. There was little life. The pool located on the fifth floor of the West Tower, was small. There were some nice chairs were you can sunbathe and when you choose not too, there's shade. There was no lifeguard and no life vests to borrow. So swim at your own risk. Pool is heated. And there's a shower you can hit up before jumping in the pool which pours only HOT water. However, there was no indoor shower even in the closest restroom. They were safe though, unlike the outdoor pools which were located on lower levels on other buildings, the pool closed when there was a threat of a thunderstorm. So at least you know you can't get struck by lightning.

Rooms... Both rooms, the beds were uncomfortable. Pillows were soft. YES. TV had about only 25 channels (BOOOOO): 3 Chinese channels, Fox, ESPN, Cartoon Network(only kid network, TNT, USA,etc). Had a fridge, iron, ironing board and coffee maker ($3 dollars for a water bottle and $1.50 for a Keurig cup). Bathrooms were okay, the bath tub had the non-slip mat. (Safety - ). Thermostat was visible and you can go polar bear if you want to but only as low as 60°. First room, located at the East Tower, TV was smaller than the second room. Just okay nothing special. Didn't feel like a hotel room really. Bathroom lights were dusty. Second room, located at the West Tower, had an ugly hanging light which looks like was "adorned" with very thin fur. Ironing board had coffee stains. It had a view of the pool though and had two half sofas.

Floor personnel... They were nicer the first couple of days, smiled and greeted us whenever we passed by. (^-^)The last two days, Sunday and Monday, they appeared too busy. (-_-)

Overall, not the best experience in a Harrah's hotel. 2.5 stars. Vegas' and Tahoe's Harrah's were a hell of a lot better than Reno's Harrah's.

21/07/14 | Link | Rating: 2.0
195. Jen J.
I get offers for free nights here since I play in their casino with their player's card. I would say if you play slots or other casino games here you should use their player's card since they will reward you with offers to stay free for 1-3 nights. I have stayed in the regular rooms and the PetStay rooms. When I did bring my dog here I was worried the floor they put me on would be noisy with all the other pets that were there. However, their rooms are soundproofed pretty well so I heard nothing. The PetStay program is pretty good. You do have to put a $100 deposit per night for the dog. They don't allow cats. Not sure why you would want your cat at the casino with you anyways. However, when I stayed there with my dog, they screwed up and didn't charge me the deposit. Yay! I will stay here again as I still have some free stay offers available. The hotel was clean and pleasant. Check in can take some time though if its a weekend. They try to do it quickly but often you have to wait. They do have internet available for a charge. I wish it was free. I think they did have a coffeemaker in the room but I think they started to charge for the coffee and it was a Keurig which I don't like so I bought coffee at the Starbucks downstairs. Its convenient that they have the Starbucks there because you can get food and coffee easily in the morning. I have ordered room service here before and they do a pretty good job of it. I liked the food and would say it was decent. The TVs in the room are not that great as they are not HDTVs but they might have updated those since I last went. Parking is ok but you do have to walk a bit to get to the lobby.

I like to play in their casino. They have a lot of different slot machine and although I rarely win, it is fun. I have never played the table games but they have a variety of those too. The food in the restaurants is decent. Its not amazing, but the service is pretty good and some of the restaurants are not expensive. The buffet is just ok. I feel its overpriced and too crowded. It seems like everyone wants to eat at the buffet. For me a buffet isn't a good deal since I only eat a moderate amount of food. Also the food at the buffet is not as good as the food in their restaurants. Reno can be a fun place to visit if you are willing to drive around. Actually there are a lot of things to do here within walking distance. There is a beautiful place to walk along the Truckee river. Sometimes on weekends they have music festivals down there in the park. There is a good art museum in Reno but I forget its name. Its within walking distance of the casino. I highly recommend going to the planetarium at the UNR campus. Its also neat to visit the UNR School of Mines and see all the rocks and gems they have on display. There is a lot more to do in Reno besides just gambling.

21/03/13 | Link | Rating: 4.0
196. Monarch B.
An absolutely filthy dump!

I can't believe this is a Harrah's property. The lack of maintenance makes it feel like a cheap motel. The rooms are dirty, outdated, and tiny.

The shower in the phone booth-sized bathroom was really an issue. The fun began when I tried to take a shower and the entire faucet head fell apart in my hand. I got the fire hose effect from the high pressure water shooting out of the wall. Clearly this was something housekeeping knew about, but ignored. The shower head was replaced that afternoon, but maintenance installed one that wouldn't adjust - either up or down, left or right. The water simply hit about mid-torso. It was annoying for me have to bend my head down to wash my hair. Now imagine you're my 6'4" husband who literally had to crouch to wash his hair. No thought whatsoever was given to guest comfort.

At 7 the next morning the hot water ran out during the middle of my next shower. Oh, yeah... And I ended up ankle deep in soapy water because the tub didn't drain properly. In addition, I found hair in the tub when we first checked in and the door sill had sticky drips of god knows what that had been there so long they were yellowing and had dust on them. The vanity was chipped in numerous places.

Finally, the outlet in the bathroom shorted out and couldn't be reset.

The room was in the West Tower, which is supposed to be the nicer tower. (Yikes!) It was so small that one of our suitcases stayed on the chair the entire time because there was no room for it in the closet, The carpet was dirty and worn, the walls scuffed and stained. The whole place could have used a good cleaning.The bed was hard (not firm) and the pillows should have been replaced years ago. Special points for the extension cord wedged between the dusty headboard and the chipped side table. It was the only electrical outlet available in the room - but, wasn't a 3-prong safety outlet.

To give you an idea of how bad it was consider this: We are offered comp rooms there on a monthly basis and I will never take them up on their offer again

08/02/13 | Link | Rating: 1.0
197. Mandy E.
Hey this place is great especially with Caesar's new resort fees even when you have comped rooms.... except for in Reno! Bam! So that's a nice benefit! But Harrah's is great- they host the ever-so-delicious Hash House a Go Go as well as a Starbucks right next door to HHAGG. Their slots are nice and they're right in the middle of things in Reno so that's very convenient. As far as the rooms go, they're always clean and up to expectations for staying at a Harrah's. They're pretty consistent and when you aren't paying much you can't help but be happy too. I reccomend. Especially if you are  TR player :)

05/07/13 | Link | Rating: 4.0
198. Salvatore P.
I've been here a lot of times and just can't hit on any slots.the food I guess its OK.but just doesn't have the good vibe here.that's why I only stay here about less than 1 hour.sorry just not my gambling casino

01/03/14 | Link | Rating: 1.0
199. Kerry K.
Not impressed!  As a Rewards member who frequents Harrah's in Tahoe quite a bit I was disappointed when we got in our room in Reno.  Outdated, small room, furniture was scratched up badly and the shower head was so short and would not stay in the position needed to wash my hair, just kept falling in a down position.  We always receive comped rooms but we were almost willing to spend money at a different hotel.

28/12/13 | Link | Rating: 2.0
200. Brad D.
There are so many reviews on this place, it hardly seems necessary to add to the din - but I feel compelled to as Harrah's is (I can't believe I'm about to say this,) getting unfairly slammed. I'm as anti-corporate and anti-casino-empires as the next Whole Foods shopping, Kambucha-drinking, wanna-be hippie, but this place is NOT BAD, and it is DEF better than 3 stars. As with all of my reviews on here, you must place everything in context. I gave a $29 motel in Ely "4 stars" because it's amazing for rural Nevada, but if you picked up that hotel and placed it next to The Gansevoort in New York City for the same price, it would be a 1/4 star. So let's examine our perspectives people.

This is a casino hotel, and like all of them, they want you in that casino, NOT IN THE ROOM. So what better way to get you out of the room than to: charge you ridiculous rates for wireless, have like 14 crappy channels on the tv, provide minimal in-room amenities? Shitty? Indeed. Unique to Harrah's? No way. They all do this, you can't hate on them for it, especially when you're paying $30 for a 4-star room!!!

The hotel and rooms are spotless, the mattresses and sheets are brand new, the towels and bathroom are great, the hotel is quiet, the staff wonderful and friendly and my only complaint was a noisy AC fan. And when I complained, they sent TWO bellmen to move me and they REFUSED to take a tip from me because of the inconvenience - I mean come on. So they charge you $11 for internet, so what? This isn't a business traveller's destination anyway. And you can just go to Starbucks in the lobby and get it for free anyway.

If you can endure the depressing, obese, unkempt circus freaks wandering the casino and lobby in a zombie-like daze, pouring their disability checks into Wheel of Fortune slot machines all day, surely you can see past paying for wireless. And I'm sorry, when did it become okay to criticize a hotel because you lost money at their casino? OF COURSE YOU LOST MONEY, IT'S A CASINO. What did you think was gonna happen? Why do you think your room was $10 cheaper than the crack-head infested Motel 6 just two blocks away? Because they knew you would open your wallet at the roulette table.

If you can't keep yourself from gambling, don't stay here- in fact, get the F out of Nevada as fast as your Hyundai rental car will take you. But if you can resist the (also quite depressing) bright lights of Reno's strip - this place is a fantastic value with top notch hotel standards. And some cool views (again, for Nevada) form the west tower of the new baseball stadium - ask for a higher up floor.

03/05/12 | Link | Rating: 4.0
201. Carrie M.
Very nice, just what I'd expect from a large hotel. Cheap prices during the week ($30-$40). The decor is a little old and worn, but it was very nice.Get the discount card before you check in. have fun and visit the pawn shops on Virginia St.

28/03/14 | Link | Rating: 3.0
202. Nancy V.
This is for the convention area.

This is an older casino and thus it is dark and smoky. Negotiating your way to the convention area is a little tricky when entering from the main plaza on Virginia.

The biggest thumbs down for me is that there is NO free WiFi in the convention area.

The space we were given for our meeting was too small for the number of people. When the presenters requested that the room be opened up so we could have more room, we were told we would have to wait until later in the day because there was no one there with a key.

It was OK - but there are better places for meetings.

20/06/12 | Link | Rating: 2.0
203. Sophia v.
Booked a room for $42.50. Even though three other friends booked on the same day and the same way we all paid different prices, even if we were in the same tower.

My room was pretty plain, I was on the 12th floor in the East tower. When I went to visit friends in the West tower on the 6th floor I was shocked at the difference between rooms. My friends had booked their room for a few dollars cheaper but their room was WAY more swanky and their tub/shower/bathroom was larger and nicer.

One thing that bugged me was that the bottles of water they had in the room were $3 a piece and the coffee and tea located in the bathroom were $1.50 each. I'd rather pay $5 more for the room price than feel like I'm being nickeled and dimed when I get in there. It made me nervous about using/touching anything.

Also they only returned $48 of my $50 deposit. When I called to ask about that I was told it could have been for the $2 blah blah fee they always charge but I SHOULD have been refunded the entire $50 and I was given another number to contact billing.

When I checked out they didn't say a word to me about a $2 something or other fee. If you're gonna charge me, please just give me a heads up.

I also didn't understand the public post in the lobby about not smoking in that area because people definitely were and the smoke was pretty gross.

Meh. At least I was able to shower and sleep.

05/09/12 | Link | Rating: 2.0
204. Marina B.
I've been a pretty loyal Harrah's customer for years. I stay there when I go to Tahoe for vacations, and visit Reno for work several times a year, and have never even considered staying anywhere else, until today. I'm writing this review from my Harrah's hotel room, which is by no means luxurious but it's Reno, ya know?

My real beef with this place is their customer service, or I should say lack there of. It's 3p, I'm hungry so I decided to order room service. I find the menu, figure out what I want, and dial 7, as the menu instructs. Nothing happens. It just rings and rings for a good few minutes. I hang up, wait a little bit, then try again. This time, after many rings, someone at the front desk answers. I tell her I would like to order room service. She says one sec, and transfers me. Then, someone at Hash House a Go Go picks up. I tell her that I'd like to order room service. She informs me that the room service portion of their restaurant is a completely different phone number and the most she'll be able to do is place a to go order for me. I say fine, I'll come down and get it myself. So she transfers me to their bartender, where the to-go orders are placed. Another minute or so of rings, and finally the bartender answers. I tell her my order, and she informs me that the item I want is part of "room service only" menu (which it doesn't say anywhere on the fucking menu) and so they can't make it. At this point, I'm fucking pissed. I hang up with her, still being polite, cuz it's not her fault, right? I contemplate going to the front desk to complain about this ridiculous fucking situation... but decide to call instead. I again dial 7, and get the front desk girl. I tell her that I need to speak to the manager in charge of room service. She tells me to hold on, and then hangs up on me. You have no idea the rage, Yelp. Then the phone in my room rings, and its the front desk girl, who apologizes for hanging up on me. She tells me she is searching for the cell phone number of that manager. She puts me on hold. I'm on hold for THREE FUCKING MINUTES... and now I'm writing this angry fucking review because this place is apparently run by noone, and nobody has any fucking clue how to do the most simplest of hotel tasks - ROOM SERVICE.

Goodbye Harrahs, it's been... ok. Peppermill will get my business from now on. I don't care if my rooms are free - you don't fuck with a hungry woman.

09/11/13 | Link | Rating: 1.0
205. Michael L.
I didn't stay here, but I went to she shows here.

The Hypnotist show was a lot of fun, but I also went up on stage and got the full experience!

The comedy show was sub par - but had great drink specials!

08/11/12 | Link | Rating: 3.0
206. Charito C.
so we were nervous to stay here based on the reviews i read, but we had a recent good experience.  the rooms were clean, the check in and check out was not only quick, but the staff were friendly and talkative.  we also liked the location; close to local eats and just a few blocks away from the national bowling museum.  plenty of towels, television worked, all was reasonable for what we paid.  hint; i found a coupon on retailmenot for $10 off!

they lost a star only because they charge $1.50 for keurig coffee, which just blew me away, but fear not, they have a starbucks on the second level! love it. we would totally stay here again.

29/12/13 | Link | Rating: 4.0
207. Julie T.
It's Reno don't expect glitz and glamor but we will still come up during winter for boarding. Last minute trip and we wanted to take our puppy with us after doing some research found out that Harrah's allows pets!! YAHOO! I was expecting smelly rooms and pee stains every where but when I stepped into my room you would never expect the rooms were pet stay rooms. Occasionally you can here a pup or two bark but aside from that it was a good experience and I'm sure Compa loved it. One suggestion though it would be nice to have a pet release area just a tad closer to the tower you place all the pet staying rooms it was freezing taking Compa out to use the restroom in -degree weather!!

09/12/13 | Link | Rating: 4.0
208. patrick w.
Lol they have the hottest Nintendo games available in your room - hello 1996I

i never win here, but they give free rooms, so whatever... even if they do look like they are from 1983

05/12/12 | Link | Rating: 2.0
209. Allie A.
3.5

I stayed here Friday night after learning my friend was arriving at the airport from Ireland fairly late in the day.  I discovered that they now have pet-friendly rooms, so I decided to bring the dog too.

First of all, I was pissed to find out they wanted to charge me $10 for parking even though I had one of their casino cards AND a hotel reservation because of the Aces baseball game.  Seriously?  The room was a free comped one, and it was a pain in the butt to get my $10 cash back when we checked out the next morning at 6:30 am.

Secondly, it was nice that the pet-friendly room provided several dog bowls, poop bags, and a bag of organic dog treats.  I signed a small bible of waiver forms upon check-in, and agreed to not leave my dog be alone in the room.

Apparently, no one else on the pet-friendly floor read or cared about the memo because we heard lots of dogs yipping and yapping all night long.  One would start, and the hounds would start braying one room after another. It was pretty funny, actually.  Then it would be quiet for a few minutes, and someone would get off the elevator, and the whole barking parade would start again.

Finally, it was really bizarre to walk through the entire casino with your dog.  He kept sneezing because of the cigarette smoke. Finally, there only a miniscule little outdoor area where you can take your dog for a bathroom break.  A bit annoying to ride four floors down every couple of hours for that reason.

So overall, okay, if you have no other choice, sure, use one of the pet-friendly rooms, but I probably won't any time soon.

05/07/11 | Link | Rating: 4.0
210. Linda J.
We stayed here many times before we recently moved to Reno. The standard rooms are just an average size hotel room, with a clean bed, clean bathroom, nothing spectacular by any means. We still visit the casino a couple of times each year. We not big gamblers but when we are in the downtown area, especially when were with friends from out of town, we always head to Harrah's. You can truly notice that it's showing it's age. Many other casinos in the area have now closed, but Harrah's will probably always be around. They do have an awesome Steakhouse. We've had many great dinners there. The chef even came out from the kitchen just after we were served to check to make sure we were satisfied with our meals.  I thought that was classy. This one gets FOUR stars, only because of its age. We will certainly go back.

28/08/14 | Link | Rating: 4.0
211. Jeannie L.
Stayed here Labor day weekend. It was fine. Perfect for sleeping and resting before going out again. Nothing fancy.

The front desk was accommodating especially since I had asked them to block off four rooms near each other for me.

The casino itself seems small and I find it annoying to have to go up and down a pair of escalators just to get from one side to the other. And maybe it was becuase of the huge number of people in for the weekend, but it was super smoky in the hotel casino area.

The rooms are fine and service was good, no real complaints.

04/09/12 | Link | Rating: 3.0
212. Tasha L.
This review is about the bar Sapphire within the Harrahs. I went there and it was a busy night, I can understand waiting for a drink, however waiting over 20 minutes and being blatantly ignored is not acceptable. I was sitting at the bar, in one of the stools, very easily seen. Both main bartenders made eye contact with me more than once and I was still ignored, to the point other customers who had been waiting for a shorter time than I had were getting served. I had to eventually talk to the bartender, Val I believe was her name (the other one was a tallish asian women). That I was getting ignored, and others were getting served before I was, and asked why I was being ignored. All she said was that it was busy and I would be next, right after she said that she closed out the tab to her current guests and immediately went back to ignoring me. I walked out soon after with nothing but feeling insulted and disappointed. I would not recommend this place, there are better places out there that are much kinder and welcoming to their customers

28/10/14 | Link | Rating: 1.0
213. Marissa S.
Great rooms for their prices! Only negative experience was that their wifi is not complimentary! I wanted to look up what there was to do around Reno and it just made it more difficult.

08/11/14 | Link | Rating: 4.0
214. Gary R.
Stayed at Harrah's this trip because of a great rate for 2 rooms this business trip. Parking is good and check in/out was smooth. Rooms are nice and comfortable, but you can hear the hallways, elevator and ice machine more then most places I have stayed.
Coffee offering in the room is not free as I found out at $1.50 per cup unlike most places that provide it gratis. They also do not offer free wifi (10.95 per day) like even Motel Six does. Wifi is a big deal for business travelers and my employer does not recognize that as a standard charge on the bill. Im glad their are obtainable wifi sites nearby where I could sit work and spend my money. If Harrah's had it in their hotel I would have spent my money there. Other then the great room rate this trip I see no reason to return or spend more money there then I have too.

10/11/13 | Link | Rating: 3.0
215. Katrina N.
Pros:
Pet friendly
Convenient location
Cheap stay
Clean rooms/floors (East Wing, at least!)

Cons:
In-room coffee is $1.50 a cup!
If you're using comps, you can only reserve a suit when you come in, even if you want to pay in advance (I mean, seriously?)

About the bottled water people complain about - you can get free bottles of water in the casino. Stash them in your purse or backpack, you'll be fine. The staff is friendly and polite. The casino isn't very big, but I've seen smaller.

18/07/13 | Link | Rating: 4.0
216. Ryan D.
The three card poker tables are a complete joke here!!!. They make you make a ante and a pair plus bet to play, I've never have heard any casino requiring that before. Save your money and gamble elsewhere!!!. This place sucks!!!!

24/04/14 | Link | Rating: 1.0
217. Kelly B.
During my stay here with my boyfriend,we came to Reno to attend their first Wizard World Comic convention for three days. I give this hotel three stars because the wifi isn't free,it's eleven dollars a day.The walls were paper thin.Pillows were uncomfortable and hurt my boyfriend's neck.Water bottles provided in the room are not free.It's interesting that the water bottles they provided are three dollars each and the coffee is $1.50 each keurig cup.Water should be free in my opinion.I used to bartend at a hotel and mind you it was a lot lower end than Harrah's and the water bottles in the room were free.Harrah's,El Dorado,and Silver Legacy wouldn't show the Pacquiao fight so we drove to Atlantis casino to watch it.Was disappointed they wouldn't show it but other than that we had a great time.The Hash house a go go restaurant was great.There's a Starbucks next to the restaurant.The slots aren't to bad too.Atlantis had free wifi so I hope we stay there next time.I don't know how much it cost to stay because I don't like asking those questions but if it's a cheaper route to go and that's all you can afford then I would suggest Harrah's only for the price.

23/11/14 | Link | Rating: 3.0
218. Jes G.
It's so tough ... I can't tell you to NOT go here, but I definitely can't tell you to GO here.

I ended up staying two nights, bookending a friend's wedding in Kirkwood, Ca area. Travelocity's hidden hotel deals landed me here.

I've never booked a hotel in this fashion (I'm usually traveling with my dog and stay at La Quinta) but when I saw a 4 star hotel listed for $30 a night - I was on board.

The room itself was nice. Not spacious, but updated. I wish I could say that of the rest of the hotel. Other than the room, the place is kind of a dump. Simple facelift stuff needs to be done: painting, replacing (maybe just cleaning) wood paneling, etc...

Oh, and the lobbies all reeked of smoke.

For me, the biggest disappointment was the fitness facilities. I don't/can't/will never understand a hotel charging extra to the guests to access some cardio equipment and weights.

The reality is: I felt safe parking my car in the garage and walking to the elevator. I had a clean, quiet, modern room with a big bed. For the price they were asking... for the price I paid... it was a-ok.

16/10/13 | Link | Rating: 3.0
219. Tammy H.
Where to begin. It was our first time staying here at Harrah's and I can't say lnonghathow disappointed we are. We have accumulated enough points to be platinum members and received complimentary plane tickets and hotel stay. this is the worst Harrah's property we have stayed at. First, when walking to our room, the carpets have a mildewy smell, very funky and old. The rooms are filled with dust and Icouldn't stop sneezing. The pillows are actually lumpy and hard, the mattress was also lumpy and felt like it was 20 years old. Gouging us also in the store- $35 for 12-pack of beer $3 for a small water, Wi-fi is not free $1.50 for Coffee IN the room, the pit-bosses are not friendly, and the staff looks miserable. all in all, not a great experience and that is why  it was worth the walk to Eldorado and hung out a majority of our time here. To top it off they did away with the dancing girls and even room service....they are eventually doing away with the shuttle? Needless to say, we will not be coming back totnis Harrah's property

28/02/15 | Link | Rating: 2.0
220. Mimi P.
HARRAHS, YOU SUCK!

My bf had comps for the place so we decided to stay here since we wanted to go rafting at Truckee.  I made reservations for the West Tower since its supposed to be newer but when we arrived the Front Desk said that we made reservations for the East tower & that they're fully booked for the West Tower. wth....

We got to our room and it was overall clean, but there was one wet spot on the carpet!! it was soaked and remained wet throughout our entire stay.

Downstairs by the beer pong area had a stench of vomit too...

Even if we have free comps, I rather not return..

02/08/13 | Link | Rating: 1.0
221. Matt K.
I only stayed at the Harrah's Reno one evening before heading to Tahoe. I got in late so I didn't get to spend too much time as I went straight to bed.

The rooms were pretty average and dated, but I wasn't expecting too much as the night stay was around $40/night. The bed was comfy, but I was so tired after flying in from Sydney that the floor would have been amazing. None the less it was an overall comfortable stay in the room.

Staff was friendly and helpful. I left in the morning so I didn't get much time in the casino, but it had it's Reno charm to it. This place is CHEAP and it's very central if you're planning on staying in Reno.

02/11/13 | Link | Rating: 3.0
222. Ferdinand L.
Harrah's Reno is a decent place to stay.  I would only stay here because I do get free comp'd rooms to play and gamble here, but beyond that if I was going to pay for a room, I'd splurge a little bit more than on what they have to offer.

04/11/13 | Link | Rating: 3.0
223. Rose B.
Stayed here the night of 11/29/14 after having spent at night at Harrah's in Tahoe. Upon arrival I was waiting in the Diamond registration line, a large blonde older woman was done with the guests she was checking in, so dummy me of course foolishly thought I was next-NOPE, she pulled an older couple waiting off to the side to wait on them-WTF??? Even the older lady that was waiting off to the side said "Oh, no, they are next" The big blondes reply-"Oh, I have everything all set for you." and proceeded to check them in. WTF??? Obviously we were not as important as that older couple were we? Then I was told by my host that my reel rewards would be waiting at the counter at check in, when I asked this big blonde for it she told me I had to go to Total Rewards to pick it up. So off we went to Total Rewards only to be told it was at the front desk, but that big blonde couldn't even take a moment to look for it could she?
I also manage a hotel in No Cal and could not believe how she totally ignored us and just waited on this more important couple, just what I do not accept from my staff she did. I would suggest she go through some training on how to wait on guests and in what order, not make the Diamond guest feel less welcome than another guest, after all big blonde(forgot her name-God help if you get her)-I PAY YOUR SALARY-CORRECT? Very unhappy with the whole situation, only plus was the comp room turned out to be a mini-suite which I thanked Host Rose (same name as mine) for and told her to thank the host that booked it for me, also Rose was nice enough to walk back to the lobby to pick up the reel rewards for me.

03/12/14 | Link | Rating: 1.0
224. Travis H.
It is like taking a step back in time. Low casino ceilings, rooms that fall out of the 70's and a blue haze that makes you feel like you are in old Reno. So it was a little campy and a little crazy, but what the hell, it was fun. Don't expect five star though, expect good, cheap rooms without a touch of class.

25/04/14 | Link | Rating: 3.0
225. K B.
First of all, Reno is the poor man's Las Vegas.  Got a $75 rate on Pointshound.com here at Harrahs. The east tower of the hotel has decor of the late 1990s, though it probably was last refurbished 5 years ago. Casino and restaurants are run of the mill. In short, it was a place to sleep, if you can get any after 8 am, with the housekeepers banging their carts and talking in their 2-way radios in the hallway. Oh, the 23rd floor was out of hot water by 9 am.

Front desk staff were friendly, but don't need to come back.

28/12/13 | Link | Rating: 2.0
226. Virginia F.
They nickel and dime you to death.
Pay for in room coffee, really!
Pay for wifi, really!
Pillows were old and nasty
No bell service available
After a long drive you need a bathroom and the closest one was across the casino floor. As far away possible from the front desk.
I will never go again to a Harrahs
Also I was charged $2.00 and have no idea why.

31/07/14 | Link | Rating: 1.0
227. Brooke B.
Overall a great place to stay in Reno. There's a great restaurant (Hash House A Go Go), cool sports bar and a fancier bar (Sapphires) all in one spot. The table games were fun, although the dealers aren't fun and seem to hate life. But there were a lot of options and cheap minimums.

The hotel room was nice, great king bed and view.

I would stay here again.

10/11/13 | Link | Rating: 4.0
228. Phillip D.
Stayed in this hotel since I got a free room offer. These rooms are quite small though the bathroom was a little more updated.  However I'm not complaining since it was free.

They have two towers for rooms. I stayed in the West tower, where the parking garage & Hash House a Go Go (super good food) are located.

However the East Tower is closer to the main strip on Reno as well as the main casino floor. The difference is really just a sky-bridge walk.

I was surprised at how very few gambling tables they had compared to Silver Legacy/El Dorado/Circus Circus.

In my opinion if I had to pick a hotel to stay in, I would go to one of the three I just mentioned. They are all connected and you never have to step food outside (since there is really nothing to see in Reno).

12/03/13 | Link | Rating: 3.0
229. Allison F.
We stayed here for a few days over Memorial Day weekend with family and friends. We were in a room on the 18th floor in the East tower. The decor in the hallways of the actual hotel is pretty dated but kept super clean. We had a king bed that was nice and large and pretty comfortable. Our room was super clean each day and the s

Cons to the room were the state of the washroom (outdated and damaged furniture) and they charge for any beverages other than the water out of the tap. I was excited to see a Keurig machine in the washroom and then saw a sign beside it stating that it's $1.50 for any of the cartridges and they provide tiny styrofoam cups. You can get a large drip coffee at the Starbucks for less. In addition, about half of our group was sick the last day of the trip. Everyone complained of sinus pressure and cold symptoms. My husband was super ill the Sunday night but once we got away from the casino smoke and constant air conditioning, he was much better.

The casino floor itself is quite spread out and we enjoyed the machines on the West side. Their rewards card provides you with $10 in free slot play once you get to tier 25 and we were able to do so quite quickly even with our modest betting.

Overall we had a good time and I think would stay here again. It's close to the baseball stadium and bowling stadium and the other casinos are a short walk away.

30/05/13 | Link | Rating: 3.0
230. JL B.
I was an idiot and thought I'd try again.... Harrahs loyal, no more!!   Free rooms are not worth how toxic these rooms really are.  Casino is dead.... No live music- DJ no attempt just nothing.  We went to Peppermill instead.... Place was packed with fun and winning slots!

Adios Harrahs ...

19/09/13 | Link | Rating: 1.0
231. Lucy B.
Everything was pretty bad food service cleanliness and smell although lilianna made or stay amazing with helping me get what was wright thank you!!

14/04/14 | Link | Rating: 1.0
232. Korbin W.
YUCK! The whole place smells bad. I know it's a casino and there's smoke (im a smoker)so that isn't what I'm taking about.  But there's just the smell of bleach, vomit and something I'm not even sure what it is. We always love to stay at harrahs in South Lake Tahoe. It's beautiful there so we thought maybe might be the same. ..... way wrong.  Rooms are so small walking around with two people your bumping into each other jokingly saying excuse me. There isn't a window in our smoking room. .... so you can imagine how that smells and it's stuffy.  Bathroom tiny and no vents anywhere. Have to pay for coffee have to pay for bottles of water (wait I'm sorry in any other hotel/casino arnt those free???) Floors in our room are dirty and dingy everything looks like it was left over from the 70s. The rooms have ajoining doors and you can hear every word crystal clear that they say in there (thank you person at 6 am for waking me up). The whole place just feels like somewhere a hooker takes someone for their cheap thrill. Will say that the valet and front desk people were great.  Fast, nice, patient, they are the ones who make something good about this place.

23/01/15 | Link | Rating: 1.0
233. Chris R.
One of the nicer hotels in downtown Reno.  The town is beat down with noticeably smaller crowds and aging properties.  Customer service is high when you are working for your paycheck.

13/01/14 | Link | Rating: 3.0
234. Kari H.
I only stay at Harrah's when visiting Reno due to the location and the fact that The Eldorado kind of creeps me out.  Fun fact:  This Harrah's is the first one ever built - this is where all of Caesars originated.  

If you reserve a suite, the experience is completely different.  On my first night, I stayed on the 5th floor where the majority of the dog friendly rooms are available.  My dust allergies were killing me!  The rooms are basic but clean.  You have to appreciate a hotel that goes all out with their linens.  There might be a crack in the paint somewhere or a burnt out light bulb, but the beds are really nice, very clean and the sheets have a noticeably high thread count.  And I'm super picky when it comes to clean bedding, so I have to compliment their efforts.  One sour part to the basic rooms is that they charge you for coffee (Keurig).  I think that's super cheap.  C'mon now - give us SOME amenities.  A cup costs $1.25.  :(  Thankfully, I was able to crawl down to the second floor to get my Starbucks fix.

The remainder of my stay is on the 25th floor.  The Master Suites are beautiful and surprising considering you're in Reno.  These rooms offer the works..  Free beverages, water, coffee, huge jacuzzi tub, gigantic shower with three different shower heads on both sides of you and right above.  A large living area with flat screen televisions and a music system and DVD player.  The same is offered on the connecting large bedroom.  Beautiful, brand new beds and bedding with what feels like a killer thread count.  The bathroom has his and her sinks, a television over the jacuzzi tub and is about the same size as my entire apartment when living in Washington, DC.  :)  Also, the view from the suites are incredible!   My one and only issue with the suites is that they make you pay $10.00 per day for wi-fi.  Considering this is one of their nicest suites, I feel free wi-fi should be offered.

There are several restaurants to choose from within' the casino:  Steak House, Carvings Buffet, Ichiban (a Japanese Steak and Sushi Bar) an Asian Joy Luck Noodle Bar, Quiznos for a quickie lunch and the legendary and always flamboyant, Hash House A Go Go.  I've been lucky enough to visit all restaurants listed and all are great!  The steaks served at the Steak House are delicious.. so good that I always get a feeling they're raising their own cows like up the street or something.

They offer a great Spa with a variety of massages, skin treatments, mud therapy, facials, mani/pedis, waxing, brow/lash tint and aroma therapy scalp massages.  Beautiful spa with the best customer service.  I received a very relaxing massage and mani/pedi.  I fell asleep during both the massage and pedicure.  They know what they're doing!

My all-time favorite part about this casino is that they're dog friendly.  My Border Collie and Toy Schnauzer are thoroughly enjoying the "suite" life here in Reno.  The hotel/casino offers a small dog park directly across the street from their Valet area.  It's super small, but it's clean and everyone is great about cleaning up after their pups.  They also give you two free dog bowls and some treats as a little welcome package.

The casino floor looks like your typical Reno casino floor.  An older crowd and more slot machines than people playing on tables.  Considering the age of this casino, the floor doesn't reflect that.  It's no Cosmopolitan but it's clean and well ventilated as the smoke didn't bother me as much as it usually does in other older casinos.  They also offer bowling and beer pong.  Beer pong in a casino is always a good time!

All in all, I highly recommend Harrah's when visiting Reno.  Friendly customer service, lots of restaurants, great location to easily venture over to other hot spots and from the basic rooms to the suites, the cleanliness is clearly a high priority.  If you have the ability to spend a little extra on a suite, I'd go for it!  If not for the size and ton of amenities, I'd do it just for the jacuzzi tub alone!

18/03/13 | Link | Rating: 4.0
235. Kayla M.
Harrahs was pretty awesome. First time staying here and I was quite satisfied with my room. I stayed in the east tower, which is slightly less expensive then the west tower.

The room was clean and nice looking. Nothing to outdated or disgusting. The employees provided great customer service and fulfilled our requests incredibly quickly.

The bartenders here are extremely nice and work quickly to get you drinks. Also went to the "club" that they have on Friday and Saturday nights. The di is AMAZING and played both old school hip hop and more current music.  

I would definitely recommend this hotel to others who are looking for a reasonably priced place to stay in Reno. It is right on the strip and you are able to walk to the other casinos if you need a change in scenery.

05/10/14 | Link | Rating: 5.0
236. Michael R.
Got a great rate on the room. Very nice room. The problem is that they will nickel and dime you to death. $3.00 for a bottle of water, $1.50 for a Kureg cup, $10.95 for Internet access for one day.

07/10/14 | Link | Rating: 3.0
237. Jessica B.
A little late on my review but my experience still counts. I went for my 21st birthday December of 2013 and I had fun.

Pros: I liked the parking garage. It was snowing when we went so it was out of the weather. We had a great view overlooking the mountains. Everything looked clean and the staff was amazing. You couldnt hear the noise of the casino or smell the smoke which was great. We asked for a non-smoking room and it didnt smell like smoke like I have read about. The price of the room was the cheapest and it still was a good quality room.

Cons: The room was sooo outdated. As in, we had a shag lamp in our room. The buffet wasnt that great. It would be awesome if they had specials throughout the week instead of on the weekend. The slots werent as loose as we would like. We won some money off of the slots that were near the walkway. We won more at Silver Legacy and the bartender was heavy handed with the alcohol (yay). If you want people to stay and play at your hotel....let them win a little bit. For as slow as it was, I assumed we would get more refills on our drinks....we didnt. I wish they were clear on if the water and coffee were free. We had to keep asking to make sure they were free before we would touch anything lol. Also, I would recommend going with a group of people if you are going during the slower months.

Even with all the cons I still had a great time. Maybe it was the glitz and glamour of turning 21. We are going back again for my birthday this year so we will see.

09/10/14 | Link | Rating: 3.0
238. Al O.
Very bad service, cheap on food and drinks, charge an arm and a leg on fees. Will not recommend for anyone. Wifi is necessary and they charge extra, rooms are not clean andTV has the worst stations

20/01/15 | Link | Rating: 1.0
239. Ann L.
If you have a player's card with a "local" sticker on it, you get great discounts at most of the restaurants.  The buffet is half off.  Harrah's is starting to look "tired".  It could use some upgrades.  I like Harrah's but am drawn to some of the casino's that have had recent upgrades like the Peppermill and Atlantis.  The room prices aren't bad but there's just really not much to bring people here.  I really like the steakhouse and Ichiban's but honestly, if it weren't for those two reasons, I wouldn't come here.  Remodel desperately needed.

23/12/13 | Link | Rating: 2.0
240. Ryan G.
Made a reservation through HOTELS.com here at Harrahs.  Once we arrived they told us there were no rooms available and that we would have to call to cancel in order to get our money back.  We said there has to be a room available.  The got the manager and they ended up having one available in the pet rooms in the east tower.  I could here dogs barking late at night and early in the morning.  Rooms were decent and casino is just okay.

19/07/14 | Link | Rating: 2.0
241. Michael H.
This is one of the Hotels I would normally stay at when I am in Reno. I would get offers for free nights here so that's a plus. I would normally use the valet service and everybody seemed friendly at the front desk during registration. The rooms were clean and met my expectations. Overall, this is a great place to stay and is comparable to nearby hotels.

03/12/13 | Link | Rating: 4.0
242. Jeremy G.
This is the worst room in Reno. I would rather stay at a Ramada or a pay by the hour then here. I paid $320 for a room that was supposed to have two queen beds. I got two doubles. Hello Ward Cleaver on Valentines Day. The reservation desk guaranteed two queens. When I called they said sorry the reservation desk desk made a mistake and they do not have queen beds. They knocked $80 off. If I cared about the money I wouldn't have spent $320 on the room to begin with. They don't even have a fridge in the room. Worst casino/motel (not worthy of hotel) I've stayed in.  If I could give it less than one star I would. I'm contacting all of my clients and telling them to change their reservations to the Atlantis. This place is exactly why people laugh at Reno. Reno should not even endorse this hole in the wall. I think I'll drive back to South Lake. Thanks Harrah's but no thanks. I also just tried room service 7:40 pm. Not available. I don't care what day it is staff appropriately. You guys are a joke. Everyone Atlantis and Peppermill are much nicer for the same price.

14/02/15 | Link | Rating: 1.0
243. Peter L.
Warning: Don't stay here! They told me they were "comping" me a suite and when I arrived (after my 4 hour drive) the front desk said, "No, sorry we don't comp suites on the weekends." I tried to show here me confirmation and she didn't want to see it or hear me out. This place is a joke. I will make me or my family members and friends don't ever visit here again.

I spend a lot of money here and for the front desk to be so rude and disrespect me and my family =not acceptable. I don't want kind of people they employee but I know at my job, if I'm rude and unprofessional I get in trouble or written up.

10/11/14 | Link | Rating: 1.0
244. Linda S.
After 40 years of Harrah's, this will be my last visit. It's hit bottom. The decor has become second-rate, as have the slots and food. There are signs all around of their cuting corners and quality. No glassware in room, only paper cups. Only one wastepaper basket instead of two. No conditioner. The cafe that once bristled with activity and boasted an inviting atmosphere, is now dull, cheap-looking, and guess what - no more Keno runners. You aren't even give a choice of jam for your toast. They bring out jam in a small, open container - and only one flavor of their choice, not yours. I came for fun and entertainment - both of which are sorely lacking here.

21/06/14 | Link | Rating: 1.0
245. J M.
Stayed on east wing, no fridge, charge to use keurig coffee???  Called to get more washcloths and coffee...no one showed up!  Definitely would pay more to stay somewhere else.  You get what you pay for.

10/08/14 | Link | Rating: 2.0
246. Michelle F.
BEWARE: BED BUGS

I stayed here a couple weeks ago, and got COVERED in bed bugs.
Harrah's is well known and has a decent enough repuation where I really didn't expect this.

Obviously I wanted to let them know, so I emailed them right away and told them all of my booking info (room # and proof I was the guest in this room), and they didn't care at all. They simply replied that I should contact a different number about this.

I'm sure if they felt my complaint was of any importance, whoever sent me that email would have gotten off their booty and contacted the right people. Don't just throw phone numbers at me and have me sit on hold when you're the one with he infested room.  Bed bugs are disgusting, and it should be in their interest to not leave their guests covered in huge nasty red bites.

I secretly hope some higher profile person stays here and gets a bed bug attack, and harrah's get a little karma for brushing me off.

Moral of the story- don't stay here. Go to Circus Circus instead.

We picked this one because it had a pool, but it ended up being the most sad looking pool anyway.

11/06/14 | Link | Rating: 1.0
247. Mel L.
The room was actually pretty nice but that's kind of where the good stops. Nobody in the hotel knew when ANYTHING closed and since everything closed early, it made it kind of difficult to find food or get an accurate answer. Maybe keep your front desk staff updated on the restaurant hours????

16/12/13 | Link | Rating: 2.0
248. Edmond L.
EAST TOWER:
We booked a 2 Double,Non-Smoking West Tower room.We were comped in this room,we are at the Platinum Total Rewards (Level 2 player).We arrived and was told that there were no non-smoking,2 Double Beds room in the West Tower.We were given a room in the East Tower.

Pros:
-Marbled Bathroom (But small)
-32 inch Flatscreen (Not all rooms in the East Tower have a Flat screen)
-Clean
-Okay Beds and Blankets
-Everything Working
-Free Mini-Fridge to use (in both towers)
-Fast Elevator(s)

Cons:
-No Free Coffee
-No Safe Lock
-Small Room
-Loud AC
-Ugly Hallway décor
-Dark Rooms/Hallways
-Quiet Tower
-Dirty/Destroyed Elevator(s)
-Dusty Room
-Limited plugs (Only 3 for free use without unplugging lights)
-Far from all the fun action (Far from the Casino)
-Ugly Carpet
-Outdated TV Stand
-Disgusting Smelling Towels
-Rusted Lights in the Bathroom

This room is okay.The room is clean,but there isn't anything special in the room.There is barely anyone staying in this tower, so it is really quiet and dark..3.5 stars out of 5.I Will not round up to 4 Stars because it isn't a luxury hotel.To be honest,the rooms in the East Tower are really basic and are sort of lacking the standard amenities.However,you can still stay there and not be pissed.The rooms are pretty expensive unless you get comped.To get to the East Tower from the main hotel,you need to take an escalator up from the casino,walk through a bridge,and go down another escalator.The hotel check-in is at the East Tower.

History:
The Harrah's Casino was built in 1937 by a man named Bill/William Harrah.When it was successful,a tower (West Tower) was built in 1969.Promus Hotel Group decided to build the largest Hampton Inn.In 1995,the Hampton Inn was built next to the Harrah's and was connected to it.Harrah's has its own check-in at the casino (Defunct) and Hampton Inn has its own check-in desk.In 1997,Reno was flooded and both Harrah's and Hampton Inn was closed.In 1999,Harrah's bought the Hampton Inn and rebranded it as part of Harrah's,now called the East Tower.

-East Tower rooms are in the class of a Holiday Inn Express,Hampton, or a Middle Classed Ramada.East Tower rooms is a lower class hotel when hotel rooms were very expensive in Reno, when the business was great there.

-West Tower rooms (YES,I have been in there before) are in the class of a higher classed. Holiday Inn, or maybe a Hilton.West Tower rooms were built to be luxurious in the 60's (Which is nice!)

-We took 2 free rooms and didn't play much.The hotel now rarely gives us free rooms on Fridays and Saturdays.I forgot to mention,they downgraded my room.

Here is a tip:CALL TO BOOK A ROOM,NEVER BOOK ONLINE!

17/02/14 | Link | Rating: 3.0
249. Bruce S.
Harrahs had become one of our go to casino's in Reno.   Their comp system is pretty good and we are always getting great offers from them.   Although the rooms are not the best,  we are usually only in there to sleep for a bit.  It would be nice to be in a truly updated room though.  They do try their best to make you feel welcomed.

The casino floor is slowly getting better.  They have some of the new slot games and have atleast one table of each game.  Handful of 21 tables,  1 let it ride,  1 three card poker,  1 four card poker,  1 craps, 1 Texas hold'em table game,  and 1 roulette.  They have a Asian pit area with pai gow and baccarat.  In the east wing of the casino they have a party pit with blackjack tables and scanty dressed female dealers.  At the bar they have a beer pong arena.  This is where the sports book is as well.   There are some of the newer slots in this section too.

The biggest addition is the new late night after midnight food menu !!! They finally made a bigger menu after 12am besides soup.   They were losing a ton of money from hotel guests/gamblers going across the street to the cal neva, the nugget,  or down the road to the other big casino's to eat a late night meal.   We just happened to be there the night they started the new menu.   They definitely need to work out the kinks and get more staff to work the new menu.   I don't think they new what kind of response the new menu would get.   They were overwhelmed for sure.   They need one person to just work the register and finish up and get to go orders together.  Then two people to work the kitchen, as the grill and fryer are on one side and the sandwich and building station is on the other.   If they don't keep one person always at the register/ordering station they will lose customers because of ordering wait time.   The lady working the register was running around working the fryer,  trying to grill,  taking orders,  and working the register.   They did their best dealing with the new menu.  I had to wait 5 minutes to just order and I was at the front of the line.   I could see them losing customers do to wait time if the line gets long.

Harrahs also have two outstanding restaurants!  Ichibans is a two part restaurant with a Teppan Yaki style dining experience and the all you can eat sushi bar.   Their sushi bar is one of the best sushi bars I've ever been to in my life !  The Steak House is outstanding and service is top notch.  The buddy is really good as well and they also have Hash House a Go Go.  

All in all Harrahs is a good place to stay and gamble.     They are in a good location as well.   We will continue to stay at Harrahs.  If the rooms got completely renovated and brought up to date, their star rating would improve.

18/02/14 | Link | Rating: 3.0
250. Ashley F.
We stayed in the east wing, and only paid $35 a night. So we can't complain too much, but those beds were the most uncomfortable beds we've ever experienced! Pillows were terrible! I would suggest bringing your own blanket and pillow.

05/09/14 | Link | Rating: 2.0
251. Cyndi J.
This place could use a makeover.  As with many of the downtown casinos, it reeks of desperation and stale smoke.  The ventilation is not very effective.  It is a large casino that spans two streets.  The newer side is a little nicer.

14/03/14 | Link | Rating: 3.0
252. Susan H.
Only one star because the staff was nice.  I guess if you travel with your dogs you are destined to live like a dog at Harrah's!  Lousy room.  No complime
ntary coffee.  You pay $1.50 per cup making it in your room!  Coffee maker didn't work.  Had to be replaced.  Lousy room service food.  A simple breakfast with 2 eggs 2 slices bacon and two flying saucer tasteless pancakes with one glass of milk cost over $24.00!!!!!!
Extremely limited TV choices. Movies are 16.99.  This was in East Tower.  The hallway to the room is lined with dogs sniffing and barking at the doors as you pass since they were left inside the room while their people were off gambling or whatever.  As soon as my doggies stepped onto the floor they sniffed around ready to pee anywhere and everywhere.  Did I mention this room was $150.00 !!!!!!!!  Never ever again.

16/09/14 | Link | Rating: 1.0
253. Mike H.
I was a little doubtful about this place before I arrived here.  I should have trusted my instincts.  I chose the more expensive West wing,  but even here on the West Wing I would very disappointed. The rooms are small and the hotel seems a bit seedy. The buffet is not nearly as good as the buffet in Tahoe at Harrah's. It seems a bit dirty and the food is not nearly as good. I am really disappointed that I stayed here at Harrah's this time.

28/11/14 | Link | Rating: 3.0
254. ralphie r.
I needed to stop for the night on my way home from camping in yellowstone. Saw that this place was rated 4 stars on Kayak, and was priced at $68 for 2 double beds in east tower, incl. taxes.  

So, I thought, why not?  A bed after a week of camping sounds great.

Unfortunately, I was wrong.  I expected annoying slot machine noises and the smell of cigarettes, but this place was much worse than that.  It smelled TERRIBLE. Smoke, alcohol, body odor, mold, ...  I don't know what other odors mingled together to create the disgusting smell I had to run through to get to my room, but they were nauseating.

Thankfully, my room did not smell. The room seemed acceptable, run down, but okay for a night until I saw that the toilet had not been cleaned. Disgusting.

As another reviewer said, you get what you pay for.

I will say the front desk staff were friendly and helpful.  

A good cleaning could get this place up to 3 stars.

12/08/14 | Link | Rating: 1.0
255. Darci R.
So many things wrong at this hotel I don't know where to begin! Had to beg for housekeeping service everyday until a guy from their maintenance department finally showed up on our third day there. He could only give us towels and take our trash. The room had cracked floor moulding, a broken lamp, our toilet broke on day 2 and drinks left in our fridge from a previous guest. Won't stay here ever again since there are other hotel options right across the street. Was really sad about this since we liked Harrah's before all this. Sent an email to corporate as an FYI and received basically a form letter back. Onto other properties.

04/08/14 | Link | Rating: 1.0
256. Ashleigh E.
3.5 stars

Check-in was pretty painless and although not a super convenient location for the convention center, we wanted to be near all the other casinos. We got an incredible deal and stayed in the West Tower, which is apparently more updated.

Our room was nice and somewhat modern, no complaints there. The bathroom was a decent size, water pressure was VERY strong.

Had to dock some points for the lack of TV channels (I think there about 12) and no free Wi-Fi! It's $11 per day to get Wi-Fi in the room, which is absurd.

You can "express checkout" through the phone, which is very convenient. They also have a shuttle running to and from the airport every half hour.

25/09/13 | Link | Rating: 3.0
257. Sarah O.
This place is crap. Do not I repeat, DO NOT stay here. It doesnt even deserve the one star. Go to the sands. Or hell any other place. The employees are very rude , the wifis worse than dial up and its 11$ a day. Nothin, even the damn hot water n the tub didnt work nor did the heater/ac. Then the manager got rude with me when i complained after being charged for something i was told by a harrahs employee would be waived. Go anywhere else in reno but here. I should have listened to the locals. I tried to find some good in this place but theres none. They have three dollar bottled water on the table and 1 50 per cup coffee , in the coffee machine in the room. They charge u for everything.....the last straw is the fact that any kind of cig is 10 bucks  but across the street its half that.....terrible. I will be contacting a corporate office asap

04/09/14 | Link | Rating: 1.0
258. George M.
Room heater broken did find out till I woke up shivering at 2:30 am. Got new room at 4 am.  Room was  cold when we first arrived at 12:00 am so I set thermostat at 80 degrees and went to bed.

24/12/14 | Link | Rating: 1.0
259. Alex G.
Surprised my boyfriend with a trip to Reno last weekend. I had stayed at the Harrah's before and enjoyed my stay before so I booked again. Paid less than $100 for the room and it was significantly larger than most casino rooms that aren't suites. I highly recommend the sushi restaurant they have! Great food and cute little view (next to a huge fountain) Definitely would stay here again. We aren't huge gamblers, so I can't comment on the actual casino portion but it didn't look insanely busy.

03/10/14 | Link | Rating: 4.0
260. Andy R.
Harrah's Reno is one of my favorite properties for both the hotel as well as the casino - I considered it home base whenever I visited Reno in the past, and it's literally been home for me this past year as I continue to look for a full-time job and an apartment after moving to Reno. I've stayed in a few different room types, and have never had a problem with anything (other than not winning at times, but that's gambling for you!) Lots of reviewers have made mention that it doesn't seem to have as much luxury as some other Harrah's properties do, and I can agree with that; however, keep in mind that this property is very old, and one of the towers that comprises it actually used to be a Hampton Inn that was run under the Harrah's label years ago. It's my understanding the property has had a lot of transformations over the years.  It's also the original/first Harrah's.

The shuttle bus to and from the Reno Tahoe International Airport is great. Check with the front desk for the most current schedule.  

The front desk staff is very friendly and is always willing to accommodate your room preferences. There have been several midweek visits where I've checked in at 12 noon without a problem. One thing to make note of is that this property charges a mandatory $50 incidental deposit per night of your stay, and it has to be on a credit or debit card, as they don't take cash deposits.

I've stayed in both 2 queen as well as king bed units in both the East and West Towers over the years. My personal preference is the West Tower, as it's directly over the Virginia Street casino, and you can literally drop directly down into it, or opt to get out on the floor above to get to the restaurants and remainder of the casino. I wasn't aware of it until just recently, but the West Tower has a few rooms that have balconies, where it's a 2 queen bed, non-smoking configuration. There are also a couple of hidden suites in the mix, but I think they might be reserved for high-end players in the Total Rewards club and don't seem to be available on their website. All rooms now have flat panel TVs and electronic thermostat controls.  Some rooms have refrigerator units, while others don't. Be sure to let the front desk know if you've got any preferences.

The PetStay rooms are awesome, and a great value, particularly if comped, as most other casino hotels in town charge separate pet fees.  The fourth floor of the East Tower is known as the pet floor, and although it can get a bit noisy at times depending on the visiting dogs and their reception to hallway noise, it's gotta be the best setup in town.  Free organic dog biscuits, poop bags, and "Dog In Room" door signs are available during each check-in.

I seem to be playing only a few different types of slot machines these days, and Harrah's Reno definitely suits my needs well. One thing to check out for sure is a compilation the casino puts copies of out on the casino skywalk, in between the two towers by the ATM/ticket machines, that states total winnings on the Top 40 Winning Slots at the property each month. Always good to know which ones are the hot ones.  Lots of reviewers have mentioned that the slots are tight here - keep in mind that all slots have loose spells and tight spells, so you'll get that anywhere.  I've found the paybacks here to be far superior in comparison to those at the Silver Legacy, about equal to those at the Eldorado, and just slightly lower than those at the Cal Neva.  Give the $1 Blazing Sevens directly in front of Sammy's Showroom, the $0.25 Blazing Sevens in the Virginia Street Casino by Ichiban, and the $1 Red Hot Genies in the skywalk across from the Hash House a try!  The WinZone event area always has great slot tournaments and contests going on.

The restaurants are awesome - the Carvings Buffet is always fresh, with a separate entrance for Diamond Players, and drink/busser service is very rapid. I've found there's a much better selection there for dinner vs. lunch, as most buffets are (see my separate review under Carvings Buffet.)  The Hash House a Go Go is not to be missed - huge portions of some of the greatest, most unique food out there. Be sure to try the stuffed burgers - you can easily get a good 2 meals out of them. Lots of people have complained that the old Café Napa was better, but trust me, you'll find something to your liking at the Hash House. Lots of specials posted at the entrance (see my separate review under Hash House a Go Go Reno.)

The pool is okay for the most part, but the health/fitness club has a few minor issues (see my separate review under The Spa at Harrah's.)

I believe this has to be the friendliest property on the gaming corridor - lots of employees that know you by name, in every department.  This place just screams FRIENDLY!

All in all, you can't go wrong here.

19/08/13 | Link | Rating: 5.0
261. Ray L.
We were there just last Saturday with a group of people We  had a wonderful time The employees are nice the food is excellent  planning to come back for my birthday in September  very friendly you can be Service thank you Harrahs !!!!!!!!

02/09/14 | Link | Rating: 5.0
262. jeff k.
Stayed here in the Petstay rooms twice.
The first time was great.  The 4th floor on the east side.  Older rooms..yes, but at least they accommodate dogs.  They give you a dog bowl and treats after you check in which is a nice touch.  The room did have a mini fridge which was nice.  The 2nd time the whole fourth floor and the room smelled like pee and wet dirty dog.  Once I walked out of the elevator I got hit in the face with the strong odor.  Almost knowcked me down it was so strong.  
As for the hotel and casino itself...welllll...it could use a much needed update.  Everything looks old and their table games are limited.  About 7 blackjack tables, 4-5 usually open.  The rest of the table games there are 1-2 tables if they are even open.  Usually not busy in the casino so understandably they won't open tables.  Maybe if they had more of a variety people would come in and play?
The steakhouse has good food and their buffet is stocked with a good selection to choose from.   Love that they have a starbucks inside.

17/06/14 | Link | Rating: 3.0
263. Jennifer L.
This location is better than the Lake Tahoe one. Not only does it have a greater selection of games, like Blackjack and Sex & the City slot machines, it has more nearby fun. Think Circus Circus and Cal Neva. We are currently staying in Incline Village, so the Tahoe Harrah's is closer, but we've been driving the extra miles to come out to this location for both this and Circus Circus.

17/12/14 | Link | Rating: 4.0
264. Angela N.
Wish i could give less of a star.... did not get the room I requested. requested a king size bed get to the hotel which was a slow night and got two doubles talk about a horrible night falling off the bed all the time. when asked if I could get a king size they said they didn't have any available and I was not guaranteed a king size bed lies lies lies... get to the room shower was dirty absolutely no room service available at this hotel in their free coffee is not free its a dollar fifty per pod for your k up not counting the water you have to put in it which you have to pay for as well. had a reservation for two nights checked out after one night after seeing the hairs in the shower before anybody took a shower. also paid the room luxury tax but still had to pay for wifi in my room wtf....went across the street to the Silver Legacy pay $20 more per night but I enjoyed my stay there instead.

19/03/15 | Link | Rating: 1.0
265. Jake W.
We will never stay again! After talking to a few locals they all suggested Peppermill. Harrah's is lacking in customer sevice, the rooms were not clean. Nothing is free in room coffee $1.50 per serving, $1.00 for each use of the in room phone even local calls! We could not wait to leave! Starbucks has free wifi otherwise you pay $10.95 per day per device.

20/09/14 | Link | Rating: 1.0
266. Hole N.
Not as nice as south tahoe harrah but still have friendly dealers. Smells like smoke all over the casino. Table seems to be very crowded not very many black jack tables either. But the do have a lit of pai gow tables if anyone looking for them in reno.

09/08/14 | Link | Rating: 3.0
267. Joey H.
Hotel room was clean and paid for the nicer tower. Got a king size bed that was pretty comfy and rates during weekdays was not so bad.

Buffet and gambling here was nothing special though, I would recommend the el dorado buffet.

06/08/14 | Link | Rating: 4.0
268. Michael M.
Beware late-night scams!

We showed up late at night with a Priceline reservation, but Harrah's told us it was canceled (it wasn't, and we ended up getting charged). They were incredibly rude and tried to get us to pay twice as much for a (second) reservation to stay overnight. We refused to give in to their scam, and went over to Circus Circus which was both cheaper and much nicer.

02/10/14 | Link | Rating: 1.0
269. Jon A.
Couldn't even get in the door! Had a reservation for a king room NON-smoking and when we showed up they had us in a 2 doubles smoking room.  Pretty much the opposite of what I had booked.  The clerk was totally rude and basically told me that they had been sold out of kings for weeks and that there  was nothing they could do. And when i wanted to cancel they said they were going to charge me for 1 night!  Ridiculous. I promptly called my card company who is disputing the charge for lack of services rendered and then called up silver legacy who was happy to have my business, provided me with a non smoking room and even comped a night.  Go to silver legacy or any other place other than this dump.

31/01/15 | Link | Rating: 2.0
270. Celeste D.
Stayed Thursday, Friday, & Saturday night at Harrah's in Reno. We had 3 rooms in the West Tower, on floors 7, 12 & 13. There is absolutely nothing fancy about these rooms, the TVs are outdated and the channels you get are VERY limited. The bathroom was clean, the towels were clean, the bed was clean and comfortable. The staff members are very friendly and present throughout the hotel. The valet guys are FANTASTIC! We were in town for a family member's 85th birthday party, so we were coming and going a lot. If we were running back into the hotel for a quick bit the guys left our car parked out front for us or if we told them the time we would need the car again they were on it. The first 2 nights were super quiet, the 3rd night there was some VERY loud, thumpy music coming from Harrah's or Cal-Neva that was obnoxious and then some drunk people running up and down the halls at 4am making a loud mess of themselves & stealing the 'do not disturb' signs off of people's doors. I never heard any of my neighbors talking or their TVs, so the walls were thick enough for privacy of normal octave. This is not a high end property by any means, but the rooms served their purpose, the staff made the stay extra enjoyable, and I would not hesitate to stay here again.

11/05/15 | Link | Rating: 4.0
271. Latda V.
Platinum card = three free rooms = awesomness!

The rooms were clean, fully stocked and the bed was nice and comfy. We were able to pre party, drink and be loud without any complaint which is a huge PLUS! We were only there for one night so I can't say if the maids did a good job cleaning up. Oh the remote didn't work so we had to call for late check-out, haha, I thought it was funny. Oh yea and the hallways are real narrow.

The casino is two stories, 1st floor lobby with two hot girls bowling on one small lane (some game I really couldn't figure out), a few tables and slot machines, and a huge bar with plenty of video poker. Upstairs was Hash House A Go Go, Carvings buffet and many more tables and slots to choose from.  I had an awesome time gambling and drinking the first night! The next day however, wasn't so awesome!

My friends and I were playing Pai Gow and were doing okay. Minimum bet was $10, some bet $10, others bet $25-$75. My friend, who is fairly new to Pai Gow, but was learning real fast, accidently misplayed her hand and put her ACE high card on top, simple mistake happens to all of us from time to time. Now the dealer opened her hand and it was clearly a Pai Gow, a hand my friend would have PUSH if she played her cards right. We asked the pit boss and he refused so the dealer won the hand. I have messed up on my hands betting more than $10 and the pit boss always honors my mistake so I either win or push, whether I am in Reno, Tahoe, and Vegas. Yet this one time for only $10 you wouldn't even honor it? I don't know about you guys but that pissed the whole group off! That got us so mad we all got up and left the table and the casino quickly soon after.

The hotel and casino were great and I enjoyed my stay; but the pit boss who didn't even try to help my friend PUSH on a $10 hand, made my stay from being a FAN, to just ok. Blop!

04/04/13 | Link | Rating: 3.0
272. Gretchen C.
Went here last night.  Didn't have the game we wanted to play and our cocktail waitress (from Germany) was so rude,  rolling her eyes at us (first round of drinks too).  Won't ever go back.

25/01/15 | Link | Rating: 2.0
273. Manny R.
Horrible stuck in the 1970's hotel. Had a free comped room in the east tower and it was horrible. Old room a lot of the furniture had dust on them. The hotel itself wasn't all great. My first time here and I was expecting a good experience but i guess not! I rather stay at circus circus if I knew the rooms were gonna be bad. The only thing I liked about this hotel was the valet guys, they are awesome and always quick

Also during late hours not much food options in the hotel only an Asian noodle restaurant. I won't ever return here again, comped or not comped. Not a good experience.

07/12/14 | Link | Rating: 1.0
274. Helen Y.
The worst hotel I've been to in this area.
I come to reno every year around Christmas through new years. I've been to every hotel in the area and never experienced like this one.  Since harrah's is a little more famous than most, I chose to stay here with family. I had a suite with one bed, requested for a cott, they didn't have any, asked for pillow and one allowed. Asked for extra blanket to sleep on the couch and they were out of blankets.  Every hotel I've been to had at least 4 pillows per bed, yet this hotel only supplies two and one extra allowed.  Never seen any hotel that had scarce of supplies and customer service was bad with no apologies and " that's just the way it is" was the response I got. Awful!!!! Will never book here again!

26/12/14 | Link | Rating: 1.0
275. Greg W.
Spent a few nights for superbowl weekend had a blast and they gave me a great rate to stay another night.  Love the dog friendly hotel, will bring my pooch next time. Another amazing stay will return again and again
Great service from housekeeping and front desk. Wish they had room service though. East tower is remodel and nice location is perfect

12/02/15 | Link | Rating: 5.0
276. Joanne G.
Harrah's Reno, East Tower:  Yikes, what a disappointment.  We booked two rooms using our Total Rewards.  The rooms were clean enough, but very run-down.  The worst part, however, is that there was a big gap under the doors and we could smell Asian cooking in the neighboring rooms (yes, I'm certain they were actually cooking in those rooms!).  When we left the following morning, there was even a family eating Top Ramen in the lobby.  No longer any ambiance whatsoever at this hotel.  Not worth the small discount we received for being Total Rewards members.  We will definitely stay elsewhere the next time we're in Reno.    

The only reason I'm even giving one star is because the valet service and front desk were fine.

29/12/14 | Link | Rating: 1.0
277. Denise L.
Best place to stay on the Reno strip if you ask me. Service here is great, and the rooms were nice and clean, although the bed was a bit uncomfy. It was stiff, which was fine, but could not get comfortable for the life of me. They provide 3 different types of pillows, all too flat for my taste.

However, I do love the sincere friendliness of the workers here. Every Harrah's I've been to, the dealers and cocktail waitresses make losing your money less harder. :) One cocktail waitress, Janet, remembered our names and orders instantly, and was an absolute doll. The dealers were all fun to play with as well. I do wish they had more table games in this casino, but plenty of slots (that ate all my $!).

Overall, great stay, and they have a good buffet and Hash House a Go Go! Plus Starbucks and Quiznos for a quick bite or coffee.

30/05/13 | Link | Rating: 4.0
278. Jamie D.
Harrah's Reno is a typical Harrah's casino/hotel. Check-in could have been faster. The hotel has complimentary self-parking. It's located within walking distance to other casinos and downtown Reno. I stayed in the newer West Tower. The room was clean and had everything that we needed, except a comfortable bed and pillows. The uncomfortable sleeping accommodations will keep me from staying here in the future.

Looking for a fabulous breakfast in Reno? Peg's Ham and Eggs was superb!

19/01/14 | Link | Rating: 3.0
279. Matt M.
This is the worst place to stay in Reno. Born and raised here in Reno and back for a visit with family, I stayed here with my girlfriend. Whole hallways smelling of cat litter and burnt hair... Key cards randomly stop working twice (1 time taking 30 min to solve by a very unfriendly receptionist) you are truly better off to stay at a hotel 6 than harrahs Reno

02/11/14 | Link | Rating: 1.0
280. Jim S.
Very disappointing. after staying away for over a year, we decided we would try it one more time. Year ago we had a problem with valet parking and a host of other things too. This time, right off the bat they don't get our the room we had reserved --no king or queen beds available after we had specifically told them that's what we wanted and  were told that's what we would get when we made the reservation 60 days in advance. We did not and none were available, according to the front desk.

The rooms are tired, not sharp or comfortable. A bit cramped, no fridge, and generally not that nice.

The little café/restaurant they have on the second floor is mediocre at best. It's called Hash House a Go Go. The fried chicken was lacking any real flavor or spices, asparagus was wrinkled and tough, the carrots were ice cold,  but the french fries were okay. The breakfast sausage was tough, and tasted more like a hot dog than sausage, runny eggs and the cubed potatoes were OK at best.

Harrah's has cutback in all areas of product and services. It's very disappointing that after 30+ years of coming to Harrah's here in Reno,  Lake Tahoe, Lake Havasu and so on, that they have fallen so far. This will our last trip to HARRAH's.

20/06/14 | Link | Rating: 1.0
281. Shauna D.
do not stay here!, been stuck in the elevator for over an hour!!!! engineering doesN'T have the tools to open up the doors?!!! and security which i was connected to hung up on me thanks!!!! screw this shit pot!

11/04/15 | Link | Rating: 1.0
282. Bob M.
Here is the low down. ... west tower is nice,  east is not so much. ..... if you play and have a total rewards card,  you get nice rooms, if not , you get moved to the east tower.... they only give me suites,  so I never saw any of the bad rooms. ... and the rooms I get are really really nice and huge. ... so if you had a bad experience,  gamble a little bit,  and they'll move you up..... players always have priority over paying customers

12/02/15 | Link | Rating: 5.0
283. Timothy D.
This was a great place with great service and plenty places to go and shop and eat I will definitely go there again it was a great experience enjoyed every day we spend down there on my vacation I highly recommend this place.

11/12/14 | Link | Rating: 5.0
284. Samantha S.
Hubby booked our room using a travel website. While doing so he opted for a king bed. We get our room,  turns out we have two full size beds as opposed to the king bed we opted for. ZERO vacancy, so no option to change rooms. Also, our air conditioner totally sucked. Had it set to 60 for about 48 hours total and it never got 'cold' in our room. So my husband and I had to sleep in separate beds and our 8 month old son had to be barricaded in with pillows.  They offered us a pack and play, I declined. He sleeps with us at home, and won't sleep in a pack and play.
The kicker is that they brought up a mini fridge (for breastmilk) and plugged it in.  I put almost 30 oz of milk in it and we left to visit family. Come back over 5 hours later and all of my milk is warm. Fridge doesn't work! Manager comped us $30 for formula, but that has to be spent in their facilities. I don't think that's quite enough. I literally threw out 2 days worth of breastmilk bottles for my son. It took me a good week to get that stocked up.

I complained again in the morning after my son refused the formula that we bought.  I kindly requested they comp us another night so as to give me an opportunity to pump enough breastmilk to, not only feed my son for the day but also to have enough stocked up to make the drive home.

The stress of throwing away glorious breastmilk and hoping that I can pump enough to feed my son throughout the day AND still have enough left over to get us home made this trip so unenjoyable. Comping us one night was nice, but that nowhere near makes up for the stress or the loss of breastmilk.

Also note that Wifi is NOT FREE. It is $10.95 per device, per 24hrs. That is just insane.
There was no safe, microwave or robes In our room. Bare minimum.  We stayed in the East Tower on the 5th floor.

21/09/14 | Link | Rating: 1.0
285. Deepak A.
We stayed here from Nov 27 - Nov 29 in the east tower at room 1363. We had stayed at GSR previously and this hotel was much worst !
- The reception area was small, with a small counter for such hotel is ugly. To top that the male person was rude !
- The rooms were really small.
- The shower pressure was very low, it was kinda dripping flow. Also it was also not very warm, we had to use max hot setting.
- The tv itself was in those cabinets. Its so ugly and inconvenient to see from all angles.
- The lifts were fast and good. But the dining options i didn't like much. We had to goto circus circus / silver legacy for some good restaurants.

Overall I found the place old and unfriendly. I would never stay here again. GSR would be my preferred stay.

30/11/14 | Link | Rating: 1.0
286. DAVID L.
re:  Overnight stay 2-September

This review is ONLY for those requiring a Pet Stay.  

First, registering directly on the Harrah's website is easy.  They even have dedicated Pet Rooms, so you don't have to deal with checking whether some rooms allow pets or not.  Unfortunately, the dedicated Pet Rooms are a double edge sword, because it was a very unpleasant stay.  In fact, we even shorted our stay, because it was pretty miserable.  Here's why:

1)  Registration took 45 minutes.  They had 3 people at the front desk.  One was dedicated solely to Hotel Registration/General Inquiry.  The second person was for 'Diamond Club' members only.  Third and last person was the manager.  You would think if a line at 5pm at the very minimum the front desk manager would help.  
2)  Got up to the floor, and had to walk halfway down the hall.  There were a TON of dogs barking.  Honest to G-D, I felt like I was walking through either an animal jail OR animal testing facility.
3)  Walked in the room.  Peeewwwww!  Instantly smelled the urine stinch.  My dogs smelled it too, because instantly they were attracted to the smell.  I was worried about them peeing on top of whatever areas they smelled, but luckily I had emptied their bladders prior to going upstairs.  NOTE:  They do have a designated Pet Relief Area which is nice.  
4)  They charge for coffee.  Really???

RECAP:  Timely check-in, loud hallway/thin walls, urine smell, and charge for coffee, we will not be staying here again with our pets.  I will stay at other Harrah's, but most likely not the one in Reno for my family or myself.  We only paid $65, but it just wasn't a good stay for us.

15/09/14 | Link | Rating: 1.0
287. Naomi C.
I don't think anyone that works here is happy. The amenities were seriously lacking. You're going to charge me $1.50 for a Donut Shop brand K-cup? Really? That's basically where the "amenities" ended. The room itself was fine, nothing special. It was clean and served its purpose. The staff though...man, what a shitty experience all around. Two people in the entire place, the woman that checked me in and a female bartender at the Jade lounge, were the only two friendly people in the entire place. I know it's Reno, but come on. Not worth even the low, low price of $93 ($80 for room, $2 local tax and $10 resort fee- Clearly resort is a loose term).

18/02/15 | Link | Rating: 1.0
288. Alan D.
This place gave my friend Jeremy a comp room... and my God was it glorious.

Reno isn't what it used to be at all, but it still does try its hardest. When Harrah's at Reno has a night club that's basically filled with its own dancers, it's a strange sight, and it's a progressive sight. Reno, as you know it, caters to a different audience than Las Vegas. Whereas Vegas has a younger demographic, Reno has a more older, and less sex-provoked audience. It surprised me to find so many... uhm.... well-rounded dancers.

The elevators here can go from the lobby to the 26th floor within a few seconds. The showers in the room can go from cold to blazing hot within a blink of an eye. And let's not get too far ahead of ourselves here, but dudes can go from winning $$ at the tables to zilch within... oh, I don't know, an instant.

I love Reno because it's just.... Reno. People come for the weekend, and bounce Sunday morning. And Harrah's epitomizes the decline and resurrection of Reno. A casino dying to regain its glory through any means possible. Even if it means selling out.

24/02/14 | Link | Rating: 4.0
289. PETER H.
We stayed at Harrahs over the weekend and enjoyed our stay thanks to the awesome customer service. The front desk was friendly and the rooms were nice and clean.

Anyhow, I left my watch in the room and had already checked out. I totally thought it was gone and didn't think to even call the hotel. But after a week I called to speak with the lost in found and they had it!!!! I truly believe that the hotel cleaners deserve a pat on their back. I never thought I could leave something at the hotel and see it again but Harrah's has proved me wrong!

Thanks again Harrah's for the great service!

15/10/14 | Link | Rating: 5.0
290. Jill H.
Just stayed at Harrah's for 4 nights midweek. Had 2 toddlers with us. This is the first time I'd been to Reno. I had been to Vegas once.
I wasn't expecting any hotel to be geared towards children. I expected all the hotels to be smoke-filled. I expected the hotel to look like it did in the 70s.
The room was much nicer and updated than I'd expected. Housekeeping did a phenomenal job. The check in/check out process was very easy and quick. The food is good. It's easy to navigate through the hotel.
Only gave 4 stars because I think the $12/night resort fee is unnecessary considering I didn't notice any additional amenities. The arcade was very tired but at least they had one. It would be nice if the buffet was open earlier than 10am because the food at Hash House was weird (I know that's the point but still). And I guess the casino is outdated but I don't gamble so I didn't care.

20/03/15 | Link | Rating: 4.0
291. Dylan Y.
The hotel was dead when I was there on a saturday evening and the casino was a bit empty compared to their neighbors.

Not sure if it was just me but I thought there were a lot more older people here smoking up the place.

14/01/15 | Link | Rating: 2.0
292. Mooki x.
I guess it was pretty standard as casinos go in Reno.  Stayed for a little while and there seemed more people in this casino.  It was mid-week so it wasn't extremely busy.  Good luck getting a server to get a drink while playing slots.  And if you do get a drink, it is pretty dinky and weak.

30/04/15 | Link | Rating: 2.0
293. Charles B.
We've been coming here for years because we get "free" rooms Sun-Thurs and have been willing to accept that this property has been going down hill for a long time. Sorry to say that this might be our last time, we'll pay to stay elsewhere next time. At first the water in the tub came out BLACK AND THICK....!...yes, it eventually cleared up but.....yuck. They charge a "resort" fee of $10 per day for Wi-Fi and other stuff but the Wi-Fi was a joke. We have a daily gaming budget, as you should, and it usually takes a while to give it to the house, having a little fun along the way, well, this time they took our money and it wasn't even any fun. I wouldn't be surprised if this place closes soon. You can see it in the employee's faces too, they know. Sad.

02/05/15 | Link | Rating: 1.0
294. Kimberly S.
So, Fellow yelpers - this particular property is going down hill, and  FAST! This is my 2nd and LAST stay at this hotel.  

Sure, the location is great but the place is run down and the room we had:  
East Tower (first problem)
8th floor (view was not terrible -but who wants to stare at the Circus Circus towers and the Silver Legacy ball all day?)
near the ice machine, end of the hall...

So, to start our story - we love to ride the Fun Train during the season and head from Emeryville,CA  to Reno,NV - the train stops right across the street from Harrah's garage, so it was the easiest place to choose out of the packages available.

My BF and his brother stayed last year and had:
-Fridge in room
-Free coffee in room
-a WAY nicer room

This year we had:
-Leaky bathtub and sink - basically flooded each time they were used.
-Obvious water damage from previous guests that was not fixed or even cleaned up - wallpaper was warped, baseboard was pulling away from the wall. Let's hope we weren't exposed to some sort of black mold...
-the grates on the overhead lights in the vanity area of the bathroom are turning from sliver colored to a hideous blackened mess that has visible finger prints embedded within - gross.
-NOISE of an ungodly nature coming from the 9th floor at all hours, and not to mention the housekeeping staff bumping the walls with vacuum cleaners, talking loudly right outside the door and door slamming all day/night.
-Thinnest walls of any hotel I've ever stayed at - speaking at totally normal conversation levels - we could hear everything the people in the next room were saying.
- one little lotion and one sad little shampoo/conditioner and 2 bars of soap - no vanity kit was ever this pathetic - where was the shower cap? the mouthwash? all the little things like a simple mending kit?
-we were treated to the news that TWO DAYS before our stay, they were no longer offering airport shuttle service - WHA???? really?  
-$1.50 in room Keriug (sp?) coffee - "Donut Shop" brand or something equally lame.
-WiFi - this one was a bit confusing - first they said it's included in the new Resort Fee for 2 devices a day - but, when you attempt to log in - they want you to charge ti to a credit card or you room - WHAT?  (no , did not call the front desk to inquire since we were already irked about everything else Harrah's is nickle and dimeing us to death with!)

other random things:
-the elevators smell of stale cigarettes
-East tower has nothing to offer compared to West tower as far as eats or good machines/tables - ok, they do have their TINY sports book there, but please.

I can say that if I drove into town, and the only room that was left was at Harrah's, I would sleep in my car.  Never Again, Harrah's - your petty customer treatment will cause you to lose customers unless you start actually putting money BACK INTO the hotel.  Even with the Total Rewards membership - I wouldn't put one penny into their establishment ever again.

Sorry, but this stay can suck it.

23/02/15 | Link | Rating: 1.0
295. Humberto G.
Came here for my cousins wedding in May 2014, and stayed in the East Tower.  Got a partial comp as a Total Rewards player, so that helped bring the cost down by about half.  I really only stayed to gamble since I wanted to build up my rewards, but the action was better at the other casino's.  

Pros:
**Downtown Access: Convenient to most of the downtown area.  The other major casinos, the river walk, the ballpark, and most restaurants were all withing 2-3 blocks.
**Comfy Beds: Very comfy, and the pillows were super soft.  Loved going to bed at night!
**Restaurants: Ate at the deli and at Hash House A Go-Go, it was nice to be able to use my rewards points there.  Food was good and great.

Cons:
**Towers: We stayed in the east tower.  It was sad walking through the casino floor. It was so dead in there, even on the weekend nights.  I would only be in there just to get to the west side tower, which had a little more action.
**Small Rooms: The room is on the smaller side.  We were in the east tower.  Yes, the sad tower. Rooms were clean though.
**NO FREE WiFi: Bummed about this one, as I expected to get it free.  Had to pay for one night as I had to do work emails, on typing on the iPhone isn't very productive.
**NO FREE COFFEE: You know only have to pay for a Keurig cup that they have on a rack, but you have to pay for bottled water. Although you could use tap water and bring in your own cups if you really want.  Pass, there is a Starbucks downstairs.

While it was not a bad stay I would much rather try some of the more modern looking casino's in the area when I'm back in Reno.

02/06/14 | Link | Rating: 2.0
296. Jen W.
Seriously...what happened to this place?!?!?!

Everything was a disappointment.  We spent one night here and I don't ever plan on coming back again.  The "updated" tower is now outdated.  If you walk by the rooms, all the doors have a huge gap on the bottom.  It was as if the doors weren't measured correctly prior to installing?  

Anyhoo, we walked into the room and found that there was blond hair all over the bathtub.  Made me wonder exactly how clean the room was...hmmmm....I attempted to overlook it and rinse the hair off with water.  Well, the tub was ridiculously clogged!!!!!!!!!!  Also, I looked at the beds and they were concaved.  Wth?  

I immediately called the front desk and asked for a change of room.  Thankfully, we were able to switch elsewhere.  The room we received was better although the old one left a void in my mind.  No clogs but there was straggling hair in the bathroom.  The beds weren't as concave.  Thank goodness.  I still proceeded to never let my feet or socks touch the ground.  Blech.  

No thanks.  Never again.

No thanks.

11/05/14 | Link | Rating: 1.0
297. Rachel C.
Decided to stay here since we are members and we were not impressed. We usually stay at Circus Circus for their rates and they appear to be cleaner and not as beat up as the rooms in Harrahs. We stayed in room 1741 and we could here the ice machine. I'm glad we didn't he the room next to the ice machine. If you park and have a reservation then you don't have to pay the fee for parking. There was a long line for Valet and no line for Self Park. We had to wait a long time to get past the valet line because it was the same Line as self park. When we pulled up I saw the sign for a $10.00 fee for parking but when we asked if we had to pay the lady checked for our names and we went right in. I think it was sneaky because if you saw the sign for 10.00 and didn't know that overnight guest could park for free then you would just do valet because it would cost the same. This is why I believe the valet check in was a long wait.

17/05/15 | Link | Rating: 2.0
298. Peggy A.
Harrah's Reno is one of my favorite casino hotels!  

I realize there are nice things about some of the casinos in Las Vegas and Lake Tahoe, but for a quick trip Harrahs Reno is great for me.  Total Rewards is a very good loyalty program, and the Reward Credits I earn here can be used at other Caesars properties.

The employees here are very nice, and I have seen some for years. There is a nice Diamond Lounge (and special area in the buffet). I always get a good room, this time a particularly large suite.  The beds and pillows are comfortable and maid service is good. My room was comped, but I was meeting up with friends and they were happy the the quality and value of their room, too.

I really appreciate the easy, reasonably priced, and fast eating options, particularly the Joy Luck Noodle Bar!

22/08/14 | Link | Rating: 5.0
299. Chimichanga C.
I stayed here again and it was awful as usual.  

Once again they didn't have staff to run a craps table.  Keep in mind this was on New Year's Eve Weekend.  Way to fucking go Harrah's.  Not sure if you assholes were aware but New Year's is kind of a big deal.  Have adequate staff on hand to handle a big holiday weekend.  Not to mention the staff at the craps table complained about being tired from working etc.  Staff complaining and an overcrowded table really creates the positive atmosphere I crave when I feel like losing money.

There was also a UFC fight they wanted people to pay $25! dollars to watch.  Everyone I know walked across the street and watched it for free at a real sports book, the Cal Neva.  Speaking of the Harrah's sportsbook it's a fucking joke.  They're rarely open and the staff is unfriendly like most of the staff at Harrah's.  

I really wouldn't stay here unless you were getting a really good damn deal.  I hate staying here and it's free for me.

09/01/15 | Link | Rating: 1.0
300. Richard H.
This is probably one of the better Casino's in downtown Reno, looking at the room rates they seem reasonable as well, although we ended up not staying at this place if its reasonable Harrahs Reno is probably the best bet to crash your head for some zzz's,
The Casino itself is great and I've had good luck with the slot games here, and always like the customer service I have gotten here.
They do offer your main Casino stuff, including a sports betting place and a good selection of places to eat.

18/10/14 | Link | Rating: 4.0
301. stephanie p.
Stayed at this property last year and had a balcony room which was great, door opened lots of fresh air. This time we literally booked the day before because we decided to leave a day early, it was a compared room but it was a ok room. Not very fancy it was clean but for the most part I wouldn't necessary want to book this room again.
Lots of smoke again in the vent system.
Maybe next time we make sure we get balcony room

22/02/15 | Link | Rating: 3.0
302. Adriana C.
So came here a month ago and had a great experience, stayed here this weekend and had to deal w lack of hot water, and being woken up before 7 to some sort of construction or slamming of doors.

13/04/15 | Link | Rating: 2.0
303. Carl P.
I can't even begin to say how awful this place is, completely run down property old mattresses.  The casino is just scary to even walk through.  The smell is beyond awful.

16/04/15 | Link | Rating: 1.0
304. Delana T.
This hotel gets a 5-star rating  because of the way they handled a nasty (literally) situation. My family was stuck in the beginnings of a snow storm in Truckee, but I somehow redirected them to Reno. Looking for a shelter for the night I booked a room here for them. Upon their arrival my mom sends me a photo of a kotex pad left in the toilet, and hair in the bathtub. We call about the matter and the staff responded quickly and with much friendliness. When my parents went to check out, they were told the room would be free for the lack of cleanliness they experienced. Harrah's Reno deserves a 5-star for rectifying a situation quickly, professionally, and taking responsibility. Thank you, guys.

29/11/14 | Link | Rating: 5.0
305. Angela H.
Although we had a decent stay, I had to downgrade my rating. Our room could have used a bit of work: the shower curtain wasn't wide enough to cover the length of the shower, some of the hooks had come off the window drapes, and our fan vent rattled through the night. The bed and pillows were comfy, however. For the price, I think the room was okay, but Harrahs should put in some elbow grease to the rooms.

02/03/15 | Link | Rating: 3.0
306. Gerald R.
BIRTHDAY GETAWAY

Last weekend I came here to celebrate my birthday. Earlier this year I went to Vegas three times. The last two times I was able to comp rooms at two Caesars Entertainment hotels, Bally's and Harrah's. The reason for going to Reno for my birthday is that I didn't pay for the airfare as I did for Vegas. As a Total Rewards Member I stayed at Harrah's at Reno in order to accumulate points for gambling and lodging. Last February I stayed at the Flamingo in Vegas because the history behind it - the first casino on the Vegas Strip. I was impressed that throughout the years the Flamingo has maintained its charm.

So I was hoping since that Harrah's was the first casino in downtown Reno that throughout the years it would maintain its charm. Well that wasn't the case. Unfortunately the casino is run down like downtown Reno. There wasn't any exciting vibe at the casino. There were things I enjoyed at the Harrah's like my room and the pool. The most disappointment aspect of this hotel is the layout of the casino that is divided between the East Tower and West Tower. When I gamble I mostly play the slots. The denominations of the slot machines are spread out. You can't tell if all the quarter slots are at one tower or spread out on both towers. Also to get to one tower to the next you have to take the escalators. I find that layout of the casino isn't organized. There are enough slots to play but the confusing layout made it difficult to find specific slot machines to play. One of my favorite slot machine to play is the Wild Cherry. After walking around I finally found that machine however I already used my budget for gambling. Since the layout denominations of the slot machines are disorganized maybe that is why this casino doesn't have that exciting vibe for gambling.

I enjoyed my birthday celebration last weekend. I was a little disappointed with Harrah's Reno. Maybe the lack of energy reflects the atmosphere in downtown Reno. Who knows since Tesla is building its battery plant in Reno more gambling money will stay downtown Reno that can help modernize the city.

But if I decide to go to a Caesars Entertainment hotel in the Reno/ Lake Tahoe area I probably stay at one of the two hotels in Lake Tahoe (Harrah's or Harveys) rather than Harrah's Reno.

27/09/14 | Link | Rating: 2.0
307. Friscoco C.
Every so often, something seemingly ordinary happens in everyday life that, due to music, becomes a magic moment that creates an indelible memory.

I'm not talking about getting into the car, turning the ignition key and having the radio come up at the exact beginning of a song.  Heck, that seems to be happening all the time lately--could those odds be comparable to hearing of someone who shares your birthday?  Either I'm living a charmed life or driving too much.

Speaking of odds, one of those memories began in a Harrah's Reno elevator car I took from the 23rd floor of the West Tower last January.  As I stepped in, the music playing was one of my favorite Cheap Trick songs, "High Roller," from the "Heaven Tonight" album.  Since then, hearing that song always reminds me of that elevator ride down to the casino.

I can't say exactly what made that moment so special: maybe because I hadn't heard the song in years; the coincidence of hearing it while being delivered to the sparkling lights and subdued din of Harrah's casino in winter, and/or the amusing paradox that most would NOT consider me a high roller.

*"...What I buy is mine, and I always get the things that I choose."*  

"Ooh, yeah--that song defines me!" says the legend in my own mind.
youtube.com/watch?v=-Syl…

26/10/14 | Link | Rating: 4.0
308. Danni P.
Stayed as my boyfriend and I were passing through on our way up to Portland. Fast easy check-in, friendly staff and clean comfortable beds. It had what we needed a clean, quiet room to rest our heads for the night. The only downside was that they did not offer free Internet but it wasn't a deal breaker. It was cheap and clean, done deal.

18/05/15 | Link | Rating: 4.0
309. T D.
Just spent the weekend with family there and had a great time.  Rooms are nice and prices reasonable.  The local discounts are great and the staff are friendly and good at what they do.  Above average gaming , food and entertainment too.

10/05/15 | Link | Rating: 5.0
310. Denny T.
Older casino and hotel located in downtown Reno. Not much upkeep. It's a variable stay and experience.

I am a Total Rewards member and gamble variable to get comps for rooms and the casino.

The rooms depending on the tower aren't great nor horrible. Have had old carpet or new carpet. Decor also old style and nothing noteworthy. Have had okay beds and lumpy mattresses. Bathroom are okay. Again mixed bag some function without having to call maintenance others need some help. Rooms are generally okay temperature. Not much to expect.

Hotel check in and check out can be quick. All depends time of day. Staff fairly friendly.

Casino staff is also a mixed bag. Wait staff or cocktail service can be slow or fast. They are usually good with orders.

Table dealers and managers also a mixed bag. Some days friendly. Other times not so much.

It's a mixed bag otherwise you never know. I return because of the program comps.

05/02/15 | Link | Rating: 3.0
311. Ambie G.
DO NOT STAY HERE!! Their service deserves zero stars!! They will tell you at checkin that your room is comped and then turn around and charged you!! I called to dispute the charge and they said that they have my signsture approval on file.. HELLO!! I signed because the dude said the rooms were comped and presented me with no kind of receipt stating I was being charged. The signature pad didn't show any prices on it. I was told, with 2 witnesses checking in with me, that the only charges I would have to pay was the resort fee for each night. If you stay, make sure to request all receipts in writing!! They just lost my business for sure...

07/05/15 | Link | Rating: 1.0
312. James O.
Here for a Concert!
The Harrah's Reno Convention Center is located upstairs. The los Lonely Boys  concert was great. The seating was the big talk before the concert. The  seating with no space between each other and the seats were locked  together. So if your little wide in the back side you're not comfortable  with the person next to you. This hall is not a true concert/show room.  I would not come to the Harrah's Convention Center for another concert.

03/05/15 | Link | Rating: 3.0
313. Jeremy H.
So you might think I'm being ultra-cheap in complaining that I can't get rooms regularly for 31 bucks midweek anymore. The rooms here were only really attractive because of the ultra-low rates, though. Between general datedness, non-functionality and lack of amenities, they were never really worth much more. Move up to even just the $50/night range just for the East Tower and there's tons of competition in Reno and Carson that's better overall.

The East Tower is basically OK but thin walls require gambling on not getting idiot neighbors. Half the rooms in both towers also have conjoining doors that leak sound, you can request one that doesn't have one, but if you check in later in the day you might be screwed.

As Jared P's review highlights, they also seem to have a band of serial feces smearers that enjoy staying at this property for some reason. Two trips ago, I had to immediately call housekeeping to change my sheets as there were suspicious brown marks on them. And I was just cleaning out my phone camera and found this picture I forgot I took ... I had to have the CHAIR changed out on my last stay back in December (just before they started the new fees) thanks to brown smears on it!

tl;dr It's true that the rates used to be unusually low, but they had no business almost doubling them overnight.

13/03/15 | Link | Rating: 2.0
314. Melanie R.
Corner suite review:

The good:
- fridge in our room
- they upgraded us to a corner suite with a great view at no extra cost - probably because of my platinum status?
- they had more toiletries than any hotel I've ever stayed in. They had a mending kit, shower cap, "vanity pack", shoe mitten, and more...
- great service, the girl who helped us register was super nice
- only $80 for one night including resort fees (actually free with my rewards points)
- you can push in the doors of the tv cabinet to get them  out of your way and pull out the tv base and angle it towards the couch or the bed

The bad:
- not all the lamps work
- no microwave

09/02/15 | Link | Rating: 4.0
315. Jared P.
My first and last stay at Harrah's over the weekend.

Our East Tower room was a nightmare. The furnishing were worn down and the shower leaked. You feel like you're sleeping in the furniture section of a Goodwill.

The casino itself is old and badly needs an update. It's very 70's feeling. The crowd there is also rough and worn out, walking across the street to El Dorado or Silver Legacy you can really see the difference.

Finally the real reason they are getting one star. I went to the bathroom prior to my departure to find shit on the walls. Not just a streak but three whole turds. This is now uploaded as a photo. Disgusting, there is no excuse for this as a hotel. Also, this was not new shit. It was dried and has obviously been there at least several days.

02/03/15 | Link | Rating: 1.0
316. Kirsten S.
This review is only for the Bell Desk and the scooter rental.  We were staying at another property over Mother's Day weekend that did not have scooters for rent.  My mom has trouble walking so we really needed one.  Harrah's rented us one even though they usually only rent to people who are staying in the hotel.  It took a little to get it straightened out both to rent and return but they were always pleasant and helpful and my mom got to tool around Reno instead of staying in the room.

16/05/15 | Link | Rating: 5.0
317. Alexis K.
Upon arriving to Harrahs casino, valet immediately approached us and helped us with our luggage. We enjoyed a few hours of slot machines and free beers before checking into our room. After discovering something interesting in our hotel, we contacted the front desk and were immediately taken care of, we were upgraded to the 26th floor for the most amazing view of Reno. The suite has four kitchen sinks, couches, separate rooms, jetted bathtub and the Kuerig coffee maker which was my favorite! I would recommend this hotel to anybody coming into Reno, rooms are decently priced and staff is extremely friendly. I wish the shots machine were a little bit looser, but hey, easy come, easy go!! Enjoy!

18/05/15 | Link | Rating: 5.0
318. Rene Joy F.
Do not stay here....there's no option for zero stars.....

This was the worst experience we have ever had, when trying to relay our concerns regarding our stay we were placed on hold, hung up on, then passed to a slot host  not a manager , who made us feel as if Harrah's did not care about the issues we had. Starting from day one, we had concerns, they were basically ignored.

In all my casino experiences this is by far the worst customer service one could ever encounter.

It was our wedding weekend and we were trapped in the casino from hell.

We were told that it is a new trend in casinos for bars to shut down at 2 am, for wait staff to be reduced to one server per section in the casino to take drink orders, and for all resteraunts to be closed  at 10 pm ,except for one snack bar? How can this even be true?

Basically we were told they don't offer 24 hour casino services and we just had to deal with it.

The room has a room service menu, and a room service button on the phone, yet they don't offer room service?

When we had a problem with rude bar staff, they argued that it was our perception and there was no resolution.
...............
Trying to get a hold of anyone with common courtesy at this hotel is impossible.

If you don't mind not being able to eat and drink after 2 am, this is your place to go.
The last time I took a census, most gamblers go to party, eat, drink and be merry.

I was truly saddened at how we were treated when we asked why they don't tell patrons they shut down all services at a certain point due to shift changes.

I don't think corporate could even begin to imagine how poorly customers are being treated. We were told that's just the way it is by the slot host playing manager over the phone. There's no way to even begin to explain how unprofessional this staff member was.

We were poorly treated, and made to feel as if they were doing us a favor.

Shame on poor management training or lack of management at all at Harrah's Reno.

25/03/15 | Link | Rating: 1.0
319. Joe H.
If Walmart opened a hotel, this would be what it looked like. The rooms are run down. The "non smoking room" reeks of smoke and the beds are like sleeping on your aunts futon. The WiFi is not free and they charge you $12 a day as a "resort fee".

Check in was smooth. Lady was sort of snobbish but whatever. This is by no means a 4 star hotel. It's basically a super 8 type motel with a casino attached. Maybe there isn't much better in Reno but this is probably the dingiest hotel I've ever stayed at. Will definitely be looking elsewhere next time.

15/05/15 | Link | Rating: 1.0
320. Robyn M.
Harrahs reno always hooks it up with the pet friendly rooms which is why they get the 4 stars. The rooms are pretty basic, nothing fancy and not really all that clean but they have a mini fridge and most importantly allow us to bring our baby spike. Knowing that spike gets to join us and not locked up in a kennel (or whatever that thing circus circus has) is a must!!!

I also like how they treat their furry customers. They provide them with a nice doggie bowl and a bag of treats! It's like they go out of their way to make your dogs feel welcomed.

Another plus is the buffet. I haven't eaten at the buffet in years but I must say for the price the champagne brunch was pretty tasty. Plenty of options and the food was fresh. Another bonus is if you're a "local" and have the sticker on your players card you get 50% off. Definitely worth it!

The casino is just okay. Always empty and I personally haven't had too much luck there. The dealers and pit bosses aren't very friendly and don't really make you feel very welcomed. But again the 4 stats is because of the pet friendly option!!!

19/03/15 | Link | Rating: 4.0