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Holiday Inn Express & Suites RENO AIRPORT in Reno, NV

Holiday Inn Express & Suites RENO AIRPORT in Reno, NV

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Company Info:

Rating: 3.41

Address: 2375 Market St, Reno, NV, 89502

    Address: 2375 Market St, Reno, NV, 89502

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      Comments (22):

      1. Erin R.
      Great for the price! Everything was clean. Shampoo/conditioner was fine. Breakfast could have been better... but it was ok.

      10/09/10 | Link | Rating: 4.0
      2. roberto p.
      Let me start off by saying that Holiday Inn doesn't get a poor rating because of it's staff or accomodations. It gets a bad rating because it has become a mindless money making machine. It's part of a huge global network of hotels who's only goal is to squeeze every penny out of you. Although they claim to be customer service oriented they truly are not.
      One Friday night on a whim my wife and I decided "hey let's go to Reno for the weekend!" So I booked two nights at Holiday inn at around 7pm that same night. Well on the way to Reno I got an emergency phone call. A family emergency came up. While waiting at the hospital I decided I better call the Holiday Inn to cancel my reservations. It was a little after 9pm( the same night) when I called the hotel directly to tell them unfortunately I would have to cancel. I was too preocupied with my emergency to really comprehend what the guy at the front desk told me. Later that weekend I decided to look at just how much I would be charged for cancelling my two night reservation. I was blown away to discover they were going to charge me 129.94!!!! for cancelling within a few hours of my reservation!!!! I could see maybe charging me a half nights stay but to charge me a full nights rate for cancelling within a few hours was just greed on their part. When I wrote to their customer service they informed me that they would not be able to do anything for me since I had agreed to their terms. I told them that it was true that I had agreed to them but seeing as they were "their" terms they could also choose to change them if they wanted my return business. But of course in todays world of corporate greed they just kept repeating about their terms. So from now on I will avoid any IHG affiliated hotel. How can you do business with a corporation who will not work with their customers? Whatever happened to the customer is always right?

      28/04/11 | Link | Rating: 1.0
      3. Richard P.
      This is where I stay when in Reno. Great location.

      20/05/12 | Link | Rating: 4.0
      4. Ron S.
      I typicially dont stay at Holiday Inn's for business travel due to the unpredictability of their locations.  Sure, I love what Holiday Inn has been doing the past few years with rebranding their image and renovating, but until they reach that consistency of the Hilton/Marriott properties, I'm not gonna switch.  That being said, if the new Reno location is any indication of where they are headed, I'm gonna be spending alot less time at Courtyards and Garden Inns.

      To be honest, I think this is the nicest, newest Holiday Inn Express I've stayed at.  Up-to-date rooms (Sony flat screen TVs), comfy new beds, upscale lobby, free wifi, laundry and business center; really, what more could a business traveler want?  Even as just a basic Priority Club member, they hook you up with a bag of chips, granola bar, and bottle of water at check-in.  Score right?  (Heck I think my Hilton Diamond status only gets me 2 bottles of water at their properties).

      Isn't there a rap song by Snoop Dogg from a while back that goes something like "Meet me at the Holiday Inn".  Well yes, Snoop, I will.

      26/05/10 | Link | Rating: 5.0
      5. Marty F.
      I was honestly surprised at how nice this hotel was! The room was clean and comfortable, the breakfast was hot and tasty, and the service was great! :-)

      14/04/12 | Link | Rating: 5.0
      6. Christopher B.
      Clean room and bathroom. The free breakfast was ok I have experienced better.

      21/02/13 | Link | Rating: 3.0
      7. Erica L.
      Overpriced for the amenities and the area.

      PROS - great bed, new mattress.

      CONS - they are not "pet friendly" even though they allow pets. Not a blade of grass to be seen. No outlets in the lobby area so you can't set up and work out there if your spouse is still sleeping. No gift shop or sundries - what hotel doesn't have basic pharma stuff like toothbrush, etc. Breakfast - mediocre offering. Juice dispenser spits out warm juice and the "free breakfast" is toast/bagel and coffee. No fruit, no other breakfast options.

      I usually like Holiday Inns and I love the IHG brand of hotels. They need to work on this one more.

      28/06/13 | Link | Rating: 3.0
      8. O. D.
      Very new nice hotel. Spacious clean room and good service.
      will be back when in the area.

      20/10/12 | Link | Rating: 4.0
      9. Kyle R.
      Park here if your flying out! Cheap and close to RNO. Shuttle and everything. Highly recommend for the parking.

      21/01/14 | Link | Rating: 5.0
      10. Nina C.
      The stay here was amazing. The rooms were clean and nicely sized. The wifi was free, which is a bonus. The breakfast was great both mornings. However, the hotel guests in the breakfast area were very rude and would actually try to block you out of areas. It was the strangest thing I have ever experienced.

      Huge plus, we never heard any noise from the airport, ever!

      21/08/13 | Link | Rating: 5.0
      11. Jeannette W.
      This property is very new and you can tell.  Everything is fresh, clean and modern.  I even felt safe sitting on top of the comforter and I usually don't touch those with bare skin, not even my fingers.  Anyways, this hotel is away from the casinos,  probably less than a 5 minute drive and easy enough to find off the freeway.  They even serve fresh made cookies in the afternoon!

      13/05/13 | Link | Rating: 4.0
      12. Mike C.
      We stayed here for the President's weekend family ski trip. Everything from check in to check out was great. Front office staff was quick and efficient, did everything with professionalism and a smile.
      The free breakfast options were the standard fare, and it seemed all the fruits were very fresh. The kitchen staff was also very amiable, saying 'hello' and 'can I help with anything else?' each morning.
      The rooms were well appointed, beds were comfortable. Even the sleeper sofa where I slept was comfortable. Usually, the crossbar can be felt through the thin mattress but ours did not have this problem.
      The only downside of the room was the noisy heater, but there's not much they can do about that.
      The kids enjoyed the pool and hottub after skiing as well.
      We've stayed at the Staybridge Suites during our last trip to the area on New Year's. We stayed here this time because they didn't have rooms there. We prefer the Staybridge with the little kitchenette but this Holiday Inn Express was also very good.

      19/02/14 | Link | Rating: 5.0
      13. Sergio A.
      Great hotel. It's clean/quiet/modern. Beds are true queens. Room included a mini fridge and microwave. Ample parking. Price was a little high ($236 total) for two queens, but it was a memorial wknd with lot of events going on around town-- most hotels were sold out or super expensive and/or multi-day minimums. Would stay here again, but hopefully at a lower rate. No slots or gambling in hotel, but Grand Sierra Resort is  on the other side of the highway and Atlantis, Peppermill, and Downtown are just a short drive away. Airport and other moderately priced hotels nearby too: Hyatt Place, Best Western Plus.

      24/05/14 | Link | Rating: 4.0
      14. Ryan A.
      Way overpriced, but otherwise fine.  Holiday Inn Expresses aren't as great as they used to be (just a few short years ago), but this one is still pretty decent.  One thing that seems to be a theme is bathrooms that aren't big enough to move around in.

      I'd highly recommend that you don't pay for a suite.  We were upgraded for free (long story - they did the right thing with that decision), but there was nothing special about the suite and I can't imagine paying even more for it.

      13/06/13 | Link | Rating: 3.0
      15. Edward A.
      Definitely a hotel gem and break from the casino resort scene.
      Our room is clean, smells new, and Otis Spunkmeyer cookies are a lobby greeting.
      And this is just our first night of three.

      30/03/14 | Link | Rating: 4.0
      16. Tracie D.
      Well it's all very sad indeed.  I arrived at the hotel and was given a room on the first floor on the parking lot.  That night I realized that the sheer curtains on the window would not close and there were no room darkening curtains to pull over the sheer curtains.  Anyone in the parking lot or walking by could see right into the room. I called the front desk and Isabel Barbosa told me that there was nothing she could do about it except give me a blanket to hang over the window.  When I asked if someone would be able to assist she said no...you have to do it yourself.   So I basically begged her for help and she just said no.

      So I climbed onto the arms of a chair, hung the blanket on the top of the window and placed the telephone on top to hold the blanket over the window.  The blanket was too short so I had to prop the ironing board up to try to block more of the view right into my room.  I was in such disbelief I attached a picture.

      Not only was Ms. Barbosa unhelpful, she put me in a dangerous situation where I could fall climbing onto the arm of the chair to hang a blanket over the window and a vulnerable situation as anyone walking by could see straight into the room.  Don't stay here on the first floor if  you don't want any and everybody looking right at you at any time.  And definitely don't expect any assistance.

      27/08/14 | Link | Rating: 1.0
      17. Jessica J.
      Stayed here two nights.

      On the first day they cleaned our room like any normal hotel would do. On day two they didn't clean our room even though we were out all day.  I'm talking no towels, bed unmade, everything.  When we called that evening to ask why our room had not been cleaned and request towels (at least) we were told "we don't clean rooms every day".  

      Either this is the first hotel to be so ridiculous or, they are lying. My guess is the latter.

      Above all else, I don't like being lied to.

      No offer to come clean it, no offer for a complimentary breakfasts, nothing.

      Too many hotels in the area to put up with this. Stay somewhere else.

      13/07/14 | Link | Rating: 1.0
      18. John L.
      Let me get the negative right out of the way-- internet connection stability, especially wireless, was extremely spotty. When you're connected, speed is good, but expect the connection to drop frequently.

      That said, the Holiday Inn Express and Suites, Reno Airport provides excellent service, value and comfort for the money you pay. Despite being away from downtown, the hotel provides free shuttle service to and from the airport as well as other destinations in the area, including downtown, and runs until approximately 10 pm. Free cookies in the lobby from 4 pm to approximately 7 pm, and free breakfast in the lobby from 6 am to 9 am.

      Rooms are relatively clean and updated, with linens, sheets and amenities. The rooms are comfortable, each with an individual air conditioning unit, and there's a desk and television. My room also came with a microwave and refrigerator.
      The highlight of the place is the service. All staff were kind and friendly, accommodating, and did their best to provide what I needed immediately. Certainly worth the money if you want to stay in Reno, but don't want to be trapped in the middle of a gigantic hotel or grimy casino.

      06/07/14 | Link | Rating: 4.0
      19. Dave P.
      Well its very sad.  Good looking place yet the people helping can't make any decisions to save there life.  We booked our room with the 800 number over a month ago.  Now we get here and the price mysteriously went up from $139 per night to $229. The hotel staff says it's the 800 service and the 800 service says it's the hotel.  
      Either way the staff at the hotel have not told us the truth and lied to our face.  Check your reservations and do not trust the staff here.  
      They told us no manager or anyone who can make any decisions here till tomorrow.  It's 3:15 on a Friday and no one can help.  The staff watched us on the phone with 800 and heard them say only the hotel can make price changes.  All independently owned.  
      There crazy here.   Not fair and not right. This operator runs a bad place. Liars and crooks. So much more. This will not be the end.

      01/08/14 | Link | Rating: 1.0
      20. Jen W.
      So I just checked out from the hotel today after staying 2 nights...and I left quite disgruntled.

      This particular hotel offers laundry which you can pay $1.50 for.  Cool.  Glad we could throw in a load since I'll be in town for a week.  When I went to the machine, placed our coins in, the screen displayed an error.  I went to the front desk and asked the lady for assistance.  She proceeded to tell me that the error meant it's on "dry low."  What?  My clothes were in the washer...not the dryer.  With no assistance whatsoever, I went back to the washer and attempted to troubleshoot myself.  Finally, I got it to work and off I went.  She could've taken the initiative to send someone over or at least offered any form of assistance.  Instead, I had to stand there and struggle with the machine.

      Next issue.  Yesterday, I ordered a cab from my room and received a 30 minute wait.  It was particularly longer than usual due to Hot August Nights.  I made it a point to call early.  I went downstairs to the lobby and waited for the cab there.  30 minutes later, the cab pulled up.  I was gathering my belongings and the lady at the front desk sent another guy to get the cab.  What?!?!?!  The guy was shocked and said, "already?!?!" as he ran out.  I didn't even have a chance to say hey.  I went to the front desk and notified her that I called a cab 30 minutes ago and that was for me.  She just stood there and stared at me.  Um hello?  She had absolutely no recovery and just said, "oh, I'm sorry I gave away your cab."  That's it.  Nothing else.  Why don't you reassure me that there's another cab on the way?  Or tell me when she expected the next one to come?  I tried to give her the benefit of the doubt.  Then, I saw a completely different cab company pull up!  The company I called has white cabs.  She called one with yellow cabs.  You would think someone who works the front desk would know the difference.  I've been utilizing hotels and cabs for 3 months out here and I already know one from the other.  Ugh.  Horrible service.  They need training on what to do and how to reply when a disgruntled customer approaches them.  Management, please take note.

      On the other hand, I did enjoy the room.  It wasn't worth the ridiculous price of $500 for 2 nights but I understand the logistics of the busy weekend.  The fridge and microwave were a nice touch.  The room was clean although the beds weren't the most comfortable.  

      The shower was ridiculously slow as the water trickled from the shower head.  Otherwise, the bathroom was clean and decent.  

      The breakfast was your usual run of the mill holiday inn stuff.  They offer the infamous one minute pancake machine and freshly baked cinnamon rolls.  Eggs, sausage, ham, cereal, fresh fruit, and assorted bread products were also offered.  The only reason for the 2nd star was due to how awesome the dining staff was.  Super friendly...extremely efficient.  

      All in all, they need big improvement with customer service.  I don't intend on coming back.  2 stars.

      03/08/14 | Link | Rating: 2.0
      21. Alanna S.
      Very clean, comfortable and nice standard breakfast.

      Missing some stars because the location isn't near much (especially low on food options) and the walls are thin enough it's very easy to hear your neighbors.

      Would stay again, but I would request a quieter room location if possible.

      11/11/14 | Link | Rating: 3.0
      22. Samantha T.
      The place looks like new. It has everything we needed for our quick stay in Reno -- easy-to-find location, wifi, free breakfast, and a decently clean room.

      The worst part was that when we got into our room, it was freezing cold. It was 18*F outside that night and we had reserved our room in advance, so it would have been nice if the heater had been turned on at some point that day for us. The heater took forever to heat the room and it wasn't comfortably warm for the first few hours of our stay. Also, the bathroom door didn't lock because it wasn't properly installed -- it wasn't too big of a deal, but made the otherwise good-looking room look a little cheap.

      The breakfast was ok and the staff did a good job of keeping it well stocked despite it being super busy and full of impatient visitors heading out to play in the snow.

      Overall, I would recommend this place, I just wish they would have prepared the room for us a little better.

      30/12/14 | Link | Rating: 4.0