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Peppermill Reno in Reno, NV

Peppermill Reno in Reno, NV

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Company Info:

Rating: 3.76

Address: 2707 S Virginia St, Reno, NV, 89502
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Comments (1016):

1. A A.
used to be great but not as great anymore. i juss like how they have the lightings everywhere. its off the downtown of reno so you have to drive out. the beds arent comfy. the swimming pool water was extra salty and murky. their towels are dirty. but i guess its actually a nice room and they do have a big gaming area for the kids.

19/07/08 | Link | Rating: 3.0
2. Jay M.
I am a loyal Peppermill customer.  I have been going there for years.  The new remodel is outstanding but I really wish they would focus on the casino floor area.  It needs to be updated.  The service is still pretty good but I am troubled by a number of service issues.  Their service has been slipping over the past year.  They are generously comping me meals and room so it is hard to complain too much.  They used to check me in early if they had a room available but now it is strictly not before 1:00 pm.  I came at 12:30 and they told me to come back at one  without apology even though the check in employees were doing nothing and they had rooms because it was mid week.  Very tacky.  They let go several dealers and and some of the waitresses on the floor so no you have a harder time finding an non-crowded table game or a cocktail waitress.  Particularly before noon.  If you go mid week watch out,  some of the restaurants are closed.  I have heard of some folks getting cold showers because they shut off hot water to do remodeling. I got a notice that they were going to shut me off but it didn't affect me that day.  They don't warn you a check in only later.  This has happened on two separate visits That is very tacky.   Still this is my favorite place to go because I like the dealers and the cocktail waitresses who are top notch.  The food is very good but a bit pricey. The rooms are very nice.  I  recommend the Tower room because of there easy access to the casino and they are very nice.  The Tuscany suite rooms are the best but a bit of a walk.

09/08/10 | Link | Rating: 4.0
3. BigAppetite ..
this place is great.  they have good meat and it's done nicely.  their dessert selection is equal to the buffet at Atlantis.  If you want good seafood, you go to Atlantis...if you want good meat, you go to Peppermill.  I highly recommend this buffet as well.  My family only goes to Atlantis and Peppermill when we're in Reno.

01/08/07 | Link | Rating: 5.0
4. Opinionated O.
When in Reno you can't go wrong with visiting the Peppermill.  It's away from downtown, which it's sorry to say but downtown is not the cleanest or safest feeling area to be at during the day or night.  The employees are all friendly, the cocktail waitress...hubba hubba hot.

22/02/09 | Link | Rating: 4.0
5. Shauna L.
okay so my family and i  stayed here for the rib cook off last week.... when we arrived at 3 they told us our room would'nt be ready until 9... what kind of shit is that exspecially after driving for 5 hours!!! so we sat by the pool until they kicked us out at 8pm.. wtf!! who closes the pool at 8??? so after arguing with the reception we got upgrades to a tuscony tower suite.. the room was awesome but the construction outside sucked!!! i reallly expected more... but the bell boy who got by suitcases was a cutie... we lost our ticket for the vallet and the chich told me i had to pay 5 $ for them to find my car.. wtf??? so this cutie went out and yelled at them and i got the car!! thanx if you ever read this

07/09/08 | Link | Rating: 3.0
6. Eff E.
Nice rooms, super-gaudy casino floor, good restaurtants.  Upgrade to a spa suite with a bar and you may never leave the room.  The buffet is easily one of the best in Reno, and the Peppermill Coffee Shop is just the place for a late night snack.

05/12/05 | Link | Rating: 5.0
7. Dan Y.
One of the best hotels in Reno,with the most comfortable rooms you'll find in the area. Restaurants are excellent. The atmosphere here screams PARTY!!! 24 hours a day,which is fine when you're in the mood. But at 10:00am Sunday morning the neon and glass suddenly become extremely annoying. Have had many fun evenings here.

12/02/06 | Link | Rating: 4.0
8. Katie M.
Honestly when you go to reno, you should expect two things- to get alot of ciggerette smoke in your face, and get shit faced. The peppermill however exceeds those expectations folks- it brings it to the next level.. oh ya im talking NEON lights.. inside. didn't see it coming- i know. Plus they have a band that plays in the keno lobby.. and you can watch it on TV. Alright all joking aside, the Peppermill rocked my socks last weekend. The food at the resaurants.. ehh not soo impressive, can't say I would go there again if i wasnt hungover or had forgotten my name, but not my choice. Their bloody marys are amazing, perfectly spiced. Now, if your going to reno to say get giggy with it.. avoid the peppermill, the only tail i saw i brought with me, ok.  Now as far as checking in goes.. they don't exactly have geniouses running the place, be prepared for it to take a half hour to check into your standard room yall.. this will happen if you get the young short guy, god i hope he was new or i just made fun of someone that may be mentally challenged... he didnt look that way though. anyways, i had such a drunken blast with my friends here.. im gonna have to do it again!

16/11/09 | Link | Rating: 4.0
9. Marina R.
At check in the gentleman was nice but couldn't put the two rooms we had close by; we were on two completely different floors. Once we went up to the room the keys were not working, I used the phone at the end of the hall to call the front desk and they told me they couldn't send anyone up so I had to go back down for new keys. Once inside the room it was an accessible room and several of the lamps in the room wouldn't turn on and they never sent anyone to fix the problem. Once again I called the front desk asking to change rooms and they told me I had to go downstairs again, so I did. Once at the front desk I was told there were no other rooms available. I went down to the front desk the next morning and was help by a gentlemen named Ed who said he was going to change both rooms to the 5th floor so we could be with the rest of our party, but when we went back to the front desk at 5pm the rooms that were promised to us had been given away. They once again put us where ever they wanted. I asked to speak to the manager and was transferred to Russell and I told him everything that had happened and he told me there was nothing he could do about it since we didn't book directly with their hotel.

19/02/09 | Link | Rating: 1.0
10. Deb N.
I had to check it out when I was in Reno since my first experience with this chain was their 24 restaurant that used to be in Santa Clara.  The Hotel is truly an extension of the restaurant, the tacky, blue and purples, smoky glass and pink cherry blossoms.  It definitely gives you an eyegasm with all the colors and textures of this place.  The epitome of cheesy Reno.

22/08/06 | Link | Rating: 3.0
11. Lisa K.
It's a nice hotel, with a lot to do, but it is so far away from everything. I think the best part of this place is the aquarium bar!

09/11/06 | Link | Rating: 4.0
12. Ellen K.
I paid for a room at the Peppermill 3 months before I arrived for 3 people, 2 double beds. On Arrival ( Thursday afternoon ) I was told they were very sorry but they only had rooms with 1 king-size bed, but I could have a rollaway. The first room was so small that the roll away could not be open. The second room was ok but a rollaway cot for an 11 night reservation. Finally on the 4th day they would try and move us. I went to the front desk to ask when the room would be available, a very nice women at reception said let me get my manager and see if we can do something for you? I did not ask for anything other than a room for myself and my family, one that we could all have at least a part of a bed. I was basically yelled at by the hotel manager, Sorry it was either Melinda, MaryAnn or Lori. Now I did not ask for compensation I just wanted the room I had paid for. Do yourself a favor DON'T STAY HERE!

04/07/11 | Link | Rating: 1.0
13. john c.
Stayed during 7/4 holiday weekend. It was my first time at pepper mill and what a disappointment. The room is gaudy to begin, tile missing on the baseboard, dirty radius corners, missing paint and trim color and way too many furniture for the room size. The food at the steakhouse was decent but the decor is outdated, and the food at biscotti is horrible - see my separate review. The casino slots were old and outdated and ceiling way too low and too smoky. Several others complained to me that the slots don"t pay which I second the motion. Only the swimming pools are very nice. I have stayed at atlantis many times and I can say Atlantis is much better in just about every way except the pools. Atlantis rooms are modern, clean and with simple decor and colors. The slots are always the latest and have pretty good payout. The casino itself has high ceiling and feels less confined and less smoky. The the best part is the food-both bistro napa and the steakhouse boast some of the finest dining in Reno as well as the sushi bar.  I will go back to Atlantis next time.

04/07/11 | Link | Rating: 1.0
14. B R.
Great time nice staff.  Bimini steakhouse was awesome well worth the money. Clean rooms and hotel we had a great time this was the second year in a row we visited for our anniversary. It is dark and covered in neon but it's not to bad... Oh yeah and we alsways get upgraded rooms for cheep.  Yeah the 80's are alive but it is a great place and clean if you dont like neon don't go. The remodled pool and spa are top notch. And we won money every day !!!

20/04/09 | Link | Rating: 4.0
15. Wayne h.
great place, great comps, good payouts classy place

08/09/11 | Link | Rating: 5.0
16. matthew w.
Best casino in Reno.   4 deck and 2 deck blackjack, real drink glasses (no plastic fratboy cups), amazing decorum that will burn your retinas, and the restaurants inside are better the big casinos on the strip by a factor of a thousand.
The rooms are stellar for the price.  Get a hot tub and chilllllll.

14/05/05 | Link | Rating: 5.0
17. Emily R.
This review is only for the spa...SPA TOSCANA! I love this place! It is an oasis in the middle of the casino and may be my new favorite place in all of Reno! My Fiance's parents got us a gift certificate to the spa and I am ever-so-thankful:) The spa is 3 floors of fabulousness. The first floor is the mens and womens areas with beautiful locker areas, an amazing lounge area with lots of comfy chairs, a hot tub, a cool plunge pool, sauna, steam room, and a few rain showers. There is also a great vanity area. The second floor is the treatment rooms with another relaxation area with snacks, drinks, and lots of comfy chairs again! The 3rd floor is the coed area with an amazing indoor pool with a fountain, hot and cold plunge pools, and an indoor garden area with massage chairs and ipods. There is also an outdoor pool, a gym, and lots of other pretty outdoor areas. The staff was wonderful (and there must have been 50 staff members, because there was always someone there to help!)  My man and I had a couple's massage that was very good.I will definitely be back and will spend the whole day next time!

27/03/09 | Link | Rating: 5.0
18. Jim N.
One of the best hotel / casino's in Reno. Even if I am not staying at the Peppermill, I always make it a point to stop by and swipe my players card. Until recently, they were the only casino that gave their customers free stuff just by swiping their players card. It's a gimmick but at least it is something. Speaking of gambling, if you like playing Craps, this is the only place where you have to bet a minimum of $25 to get 3-4-5 times odds. Other than that, the games are practically the same as any other casino in Nevada. They have a nice selection of slots and most of them actually let you play a while before taking your money. The Peppermill has the best hotel rooms in town. Each room has high speed Internet connection, comfortable beds, robo-bars, and some real nice shampoos and soaps. The pool area and spa are certainly not the best in Reno but that is why they are doing a $300 million dollar expansion. Word is that they will have the nicest spa and pool in Northern Nevada. So get ready. Finally the restaurants in Peppermill are awesome. If you like seafood and sushi, the Oceano is the place to go. The burgers at the coffee shop will never disappoint you and the pasta at the Romanza will make you think that you are in Italy. To sum it all up, the place is great now but wait until the expansion is done. Get ready to say WOW!

03/09/06 | Link | Rating: 5.0
19. Tammy F.
Probably the worst experience we've had hotel stay wise. Yes, we got a good price for a Montego Bay wing room. This is their lower costing area, yet there was nothing in the website that made me think we would have to go thru a horrible stay. We received one of their newly remodeled rooms. The room itself looked great (though it was dusty..probably from work being done) & the bed was comfy. Nobody informed us we would have to walk a ridiculously long way thru the parking lot to get to the Montego Bay wing. All night we had to hear the floor boards above us  squeaking from people walking around & then the bed squeak from those above us (ugh) . Around 3 am the smoke alarm would periodically start beeping. The front desk never answered the phone, when my husband finally got dressed and went down, he had to wait in a long line of other people complaining. The only thing they did to compensate us was  to knock off the hotel sir fee.  Only stay in this hotel (wing) if you don't want to sleep in your room or get any sort of customer service.  The buffet was great & that is why it get's 1 star.

19/09/09 | Link | Rating: 1.0
20. YELP U.
The one I like the most around d/t Reno.  Love the ambiance and their room is much more elegant than Silver Legacy.  Even it's a drive to downtown area but still worth it to stay here.  Plus it's only a few minutes drive.  However, Silver Legacy looks much more secure because guests need to show their door key before entering the elevator.

02/10/09 | Link | Rating: 5.0
21. Carly M.
Next time I go to Reno, I'm definitely going back to The Peppermill, and staying in the jacuzzi suite. It was totally worth the extra money. I enjoyed the amenities at the Peppermill and found the staff to be helpful and friendly. I remember the old Peppermill restaurants (one was in Santa Clara, the other in Cupertino) and was adamant about staying there since I enjoyed the neon at the restaurants when I was a kid. It's a few blocks away from the main vein but I find that better...Atlantis is close by and all the other casinos on the strip suck anyway.

12/09/07 | Link | Rating: 5.0
22. John S.
what a night... we reserved a room a month ago, called and confirmed day before our arrival, we were to have a two king suite in the Tuscany towers, when we checked in got to our room their is one queen bed, they tell us well we only reserve a room not how many beds are in it..are you kidding me and they have no roll always and tell us well we have lots of family's staying here with three or more kids and they only have one bed, are you kidding me and that makes it ok, we are three over fifty woman and we have one queen bed, all they can do is smile and say we don't guarantee anything except you will have a room, omfg! then we go to check out with valet this morning and after waiting twenty five minutes we ask about our car and they tell us they have lost the key, but they always find them at some point then they let us know fifteen minutes later that the guy who parked our car went home with our car keys in his pocket, are you kidding me? be aware be very aware do not trust this hotel!

28/05/12 | Link | Rating: 1.0
23. Eileen L.
This Hotel is nice ... probably the nicest in Reno . My friend's friend was staying at a suite so we went over to take a look at it . It was nice ... the rooms are connected so it's perfect for big parties . It's nice ... it's just as if you have a next door neighbor . There's a phone in the bathroom . The sink area is big and there's a TV in there . There's a big flat screen TV in the room . The pool downstairs is really nice ... it looks just like the ones on TV !! Too bad I didn't have my swimsuit =/ . There's also a club downstairs as well as a nice casino . The waitresses in the casino are dressed more revealing than other casinos . It kind of reminds me of the casinos in Las Vegas . I heard that the rooms here are that much more expensive El Dorado . I'm definitely staying here instead next time I visit Reno ! Just note that it's kind of hard to find parking if you're a visitor . And this is 3.5 miles away from the Reno strip so you might have to drive or take a taxi if you plan on going to the Reno strip .

30/11/09 | Link | Rating: 5.0
24. Coco D.
You simply haven't lived until you've proudly marched through the Peppermill casino at 5 AM and then run sprints in stilettos through the video poker machines.  And not had anyone yell at you for it!  I run that fucking place, what can I say?

02/04/07 | Link | Rating: 4.0
25. Tom D.
Still love the Peppermill, but sadly the food service at every restaurant within the Peppermill has gone downhill in a major way. This goes for all the restaurants within the hotel. The Bimini Steakhouse offers Park Avenue style prices, yet I've had better tasting food and service at my local Chili's. Chi (The Chinese restaurant) makes Panda Express food taste gourmet in comparison. Even the quality of food at the 24 hour coffee shop has fallen by the wayside. I really hope Peppermill management reads these reviews and makes improvements right away.

21/02/10 | Link | Rating: 3.0
26. JessePanda C.
we came here and try to gamble but the parking just sucks... we want to park towards the entrance of the door... VIP MEMBERS only... im like what the hell, so we had to park hella far away... went inside, oh man... look at the light, wonder how much the electric bill is every month :P only thing i want to try is the buffet.... if it goes will i would bump this up!!!!

16/02/10 | Link | Rating: 2.0
27. Will M.
I'm surprised that this hotel/casino has gotten such great reviews... I mean it would probably be an average two star yelp review if this hotel was in Vegas, but I guess for Reno this is one of the nicer places. The rooms aren't bad, but they are not anything special or worth writing home about. However, I hear they are currently building and renovating rooms so maybe they will be nicer in the near future. On the plus side, if you have the "players" card rooms may be as low as 30-40 bucks per night or even free. So if you plan on staying in Reno for skiing/snowboarding in North Tahoe area, sign up for the players card and hope for the free room promotions!

15/01/08 | Link | Rating: 3.0
28. brandon m.
I stayed at the Peppermill this past weekend and enjoyed it. It was super cheesy and ciche, but that is what I wanted and expected - a getaway. They have tons of tables and everyone was friendly, expect for that guy on crack at my $5 minimum blackjack table... The room was cheap and it had a nice 40' flat screen tv. I ate at Oceano, the coffee shop and the Sports Deli. Oceano actually had decent sushi. The coffee shop was pretty raunchy but the best sandwiches were at the Sports Deli. Overall it was a good experience. The one thing that bugged me was that they kept advertising that they were 'a top 10 Casino is the US' and sourcing Citysearch as the authority. That is pretty lame.

19/02/08 | Link | Rating: 4.0
29. chris p.
I was very pleased, the room was nice, very nice staff, good food and room service. The main casino is confusing to us older folks, so much blue neon and mirrors, I felt like I was drunk and lost a lot, but I wasn't drinking. I would certainly go there again, wish I could figure out the floor plan of the casino, it is a bit overwhelming and confusing, I felt like Mr. Magoo, if you are old enough to know who he is you are old enough to understand my take on the place, that being said I highly recomend the Peppermill,  even if there are confused seniors (me) wandering around...

25/09/08 | Link | Rating: 5.0
30. Mercedes Africa R.
Loved my stay there. We stayed at the Montego Bay section. The walk was a bit much tho. In heels at 1am and alittle tipsy, get my drift? I have been trying to find out who makes their wonderful goose down pillows. I slept like a baby. Every number they gave me was a dead end.

21/12/10 | Link | Rating: 4.0
31. Mike S.
First of all, Even though the peppermill gets a 4 star, I think it's more of a 5 star hotel. This review is a review of time. Forgot what the Peppermill contains romanny and go back to the so called 'Neon lights & Mirrors.' that is my fav part. If any of you people know the peppermill the best you know about thier Poolside Mountian Show that was torn down recently, and the older rooms. And who could forget The Island Buffet one of Peppermill's most greatest Restaurants. I would stay at the peppermill for one year long if I had the money because, I admit. I LOVE THE PEPPERMILL! I LOVE THE PEPPERMILL! Repeat and yell: I LOVE THE PEP! I LOVE THE PEP! YEAH! (I've been staying here sence I was born!))

GO PEPPERMILL - GO PEPPERMILL

29/12/08 | Link | Rating: 5.0
32. Pablo E.
quick valet service, not too long of a wait for check in (5-10 mins) on a friday.  video poker bartenders by the sports book were nice, the one's by the sushi restaurant were better.  4 stars because the hot tub is tiny, and the decor in the rooms (we stayed in the suites) was taacky.  did not eat at any of the restys.

14/09/09 | Link | Rating: 4.0
33. Kim B.
Don't book through priceline.... And be careful with what the checkin clerk is saying!  Slowest checkin EVER! and only one person in front of us!   We booked a "4 star room" through priceline and on checkin were told that our room wasn't actually 4 star but was instead in the "travel lodge" reserved for priceline guests... but "for a mere $20 we could upgrade to a 4 star room"... we did, and then tried to address it with priceline and the hotel.... big mistake!  The hotel management told us we "chose" to upgrade to a 4 star room (NO, we CHOSE to select a 4 star room through priceline... the hotel CHOSE to BAIT AND SWITCH by giving us a lower star room and offering us a paid upgrade to what we'd originally paid for...    When I complained to priceline, multiple confusing emails back and forth indicated they didn't understand the problem and they finally suggested I call them .... the person on the phone left me on hold for 10 minutes and finally said she could log my concerns with management but could do nothing more.  I requested that "management" call me and she could not do this either... Well, both pepper mill and priceline have lost me as customers.  Too bad.

07/02/12 | Link | Rating: 1.0
34. Brian P.
THANK YOU BILLY! I'M UP $110 for now! =) Black Jack Tables! OOO YEAH!

20/01/08 | Link | Rating: 5.0
35. Donna D.
We booked the Imperial Suite in the original building.  While the room was large, it was well worn.  The carpet was torn and the bedspread and couch had cigarette burn holes in them (in a non-smoking room) and the wallpaper was tearing.  The hot tub in the room above us went on at 4:00 a.m. and sounded like a blender going off in our room for four hours.  We asked a staff member how to get to the pool and received an, "I don't know".  

We moved to the Tuscany Suites the next night.  It was like a different hotel.  It was not much more money but a worlds difference.  It was clean, new and well appointed.  We had a problem with our key not working and Gary, the locksmith, took care of everything.  I would recommend bypassing the old hotel and upgrade to the Tuscany Tower.  You won't be sorry.

23/09/08 | Link | Rating: 3.0
36. Chelsea A.
my favorite place to gamble! the cocktail waitresses are a little rude when your playing slots but if your playing black jack you get great service. i love the design of the building and all the beautiful lights. its so big! i just wish they would get rid of those stiff cocktail girls because the more i drink the more i gamble the more they get paid! lol silly girls..oh yeah i love how they have a live band on stage in the blackjack pits. pretty cool. it loses a star for the rude girls

16/07/10 | Link | Rating: 4.0
37. Donni G.
I like it... I love the comment below about cuttin' the coke rails out in the grand suite, and I couldn't agree more! In fact, my husband and I thought the same thing. Mirrors on the walls, ceilings, lights all around the room and that nice oversized tub. is it the ritz? no, but for 80.00 a night (which is what we paid in dec. 07) it was FUNtastic.

08/07/08 | Link | Rating: 3.0
38. Erin M.
I wish there was a "zero" stars option.  My husband our baby daughter and I went over to Reno for a quick getaway.  We had only played at Peppermill but never stayed there so we gave it a try since we got a free room upgrade on hotels.com to a jacuzzi room.  As for the room, the bed was so uncomfortable that I didn't get any sleep, they only provided two little teeny pillows for a huge bed, the shower was just a light stream of water in a big cold space, and the jacuzzi had this annoying spout that ran a big loud splashing stream of water in between me and my husband.  We had originally planned to have dinner at the main Italian restaurant on the casino area but it was so smokey in the casino that I was afraid that the baby would get sick.  So we ended up spending way more money than we had planned on at the new steakhouse on the second floor.  At least the food was good, but the wine list was so big it took us 20 minutes just to pick something out.  And they were charging 45 bucks for wine I buy at the store for 11.99.  Later that night my husband and I took turns gambling while the other stays with the baby in the room.  When it was my turn, I needed to cash a ticket he had given me to gamble with but the machine wasn't reading it.  When i finally found the information booth (finding anything or even knowing where you are in that place is very difficult) I asked the lady where the cashier's desk was.  She pointed me around the corner, but all I found was another machine.  When I was going back to tell her that wasn't what I had asked, I tripped over one of the pole things that mark where the line is and knocked it over, almost falling down.  Rather than making sure I was okay or helping me fix it, she just laughed at me!  and loudly too!  I went in tears to the front desk and told the shift manager what had happened.  She was very nice and apologetic and assured me shed let her manager know.  I was so embarrassed that rather than enjoying myself and gambling a little, I went back up to the room and cried to my husband.  I'll never go back to the Peppermill, not for anything.  Which is sad because my husband and I used to enjoy the island buffet and the fireside lounge when its just us two.  I'll never spend another penny in that place, and if anyone is considering staying here, just don't.  The Atlantis was our first choice, it is so much nicer, less smokey, less confusing, the staff is awesome and its even cheaper!  Shop around!!!

28/09/09 | Link | Rating: 1.0
39. William B.
Peppermill Hotel Casino, was another of my favorite Hotels in Reno!!! I have stayed in their hotel rooms several times when coming to Reno for a few days just to relax and have fun as well in the casino gambling hall!!! Besides the hotel rooms, I also liked the Island Buffet because of the rain forest design by the tables where you eat. I dont know if they still have that... But its been many many years ago that, I have not gone back!!! If I were to go back to the Peppermill Hotel Casino. I bet it must have changed alot at the Peppermill Hotel!!!

14/05/08 | Link | Rating: 5.0
40. elaine l.
We got a good deal on the room, but it was off in a wing of the resort.  Security was very poor, anyone could access the hallway from the casino.  There were plenty of sleezy characters around.  I did not feel very safe there.  My son lives in Reno and I will stay elsewhere when I visit him.

12/03/11 | Link | Rating: 2.0
41. David P.
Love this hotel/casino, especially with the new Tuscany Tower.  Highly recommend anyone stay in this part of the hotel.  The rooms are new, huge, comfortable, and impressive.  Depending on the peek season you can get one of these rooms for $149.00 a night and its all worth it.  The casino floor can be a bit crowded depending on the time of week.  The sports book is huge new and have comfortable/private seating with a small flat screen tv, when beating on the ponies.  One perk is happy hour between 4pm-6pm you can hit some of the bars and get free apps.  The casino floor cocktail waitresses can be a bit slow in getting the orders.  I recommend just hightailing it to one of the bars and get drinks much faster and still play some 4 card keno.  Hit the Fish Bar and say hi to Gene.  Very friendly bar tender who makes you feel welcome and likes to make small talk.  Oh but watch out for the wasabi ranch they offer with your free appz that opens your sinuses in a heartbeat!

13/08/08 | Link | Rating: 5.0
42. Michelle M.
Really enjoyed my gambling experience here. The dealers were all friendly as were the other players.  Cocktail waitresses were there when you wanted them. It is a down-to-earth kinda place and I also liked the lighting...lots of purple. It wasn't too loud or smokey, and those that did smoke were considerate as they could be. It helps that I won...but more than anything, they seem to let you play, or that was my experience.

31/05/11 | Link | Rating: 5.0
43. Jonathan S.
We've been to Tuscany Towers a few times and each time was better than the next! The level of detail in the rooms is perfect, the bathrooms are amazing. You can watch TV while going to the bathroom, very good. The room service was good to, the restaurants each have a theme and are all PERFECTO! For the price no complaints. The same room in Vegas would cost a ton more. For a very nice relaxing time in Reno, stay at the Peppermill, you won't be disappointed!

27/03/11 | Link | Rating: 5.0
44. Three XL T.
Stayed overnight for business. COOL. MAKE SURE you spend the extra $20 for a TOWER room. They just remodeled them. All new and clean. Except for the white trash staying across the hall, all experiences were good.( I'm entitled to comment on the WT, I'm white too). PEOPLE, listen up, DO NOT BRING YOUR PUNK ASS KIDS TO A CASINO!!! The rest of the world will thank you later.

28/01/09 | Link | Rating: 4.0
45. J B.
for the OCEANO restaurant

Is it possible to give a NO STAR rating? It annoys me that I have to give them one.
My friends and I barely landed in Reno and headed straight to the Peppermill and were hungry! The birthday girls wanted sushi as for the rest of us we wanted some real food. So we figured Oceano would be the best bet to sit down and eat.

FIRST OFF.
Homegirl in the front acted as if she didn't see us. Then when we asked "should we just go in?" she finally decided to take us to our seats as she flirted with the bus boys along the way.
We sit down look at the menu, we all knew what we wanted we had time to think about it when we were stuck at the front of the restaurant. One of the bus boys brought us our bread and told us that our waitress was coming. 10 min later she did.

We all told her our order. My friend before me had ordered sushi, then I ordered a burger,my other friend ordered the fish and cheaps, then the birthday girl ordered sushi. *note maybe i should of realized she messed up my order when she didnt ask how i wanted my burger done. ANYWAYS. We sit and wait for what it seemed like forever. Watching everyone else get their food, I mean we were the youngest looking folks there maybe they felt they didn't need to attend to us as much as everyone around us. When my friends finally got their sushi, they brought 2 more plates of sushi?

waitress : "yoshi roll, and ___ roll?"
us: "um we didnt order that we wanted a burger and fish and chips"
waitress: "oh well thats what you ordered.. nevermind its ok" *sets down sushi plates on table then walks away*
us: *bewildered* "I guess its free?"

Everyone proceeds to eat except for me since im allergic to crab which is why I wanted a burger. We were all done with the food almost.. [30 min]

Our waitress seems to be gone forever. We try and get someone else to find her and help us. She comes back and we RESTATE the probelm from earlier.. were we ever going to get our food?

INSERT another 15 min wait...

At this point I am irritated as hell. If I had to wait another 5 min, I just want to cancel the whole order. We had almost been there for a whole HOUR. I would rather go to JACK IN THE BOX.

5min past and we cancel our order to the bus boy who said that the waitress was talking to her manager. Then another waitress brings over the fish and chips.. NO WE HAD CANCELLED OUR ORDER..

At this point we just wanted our bill and leave and gamble it was started to ruin the attitude of our trip and we had BARELY got there.

The manager comes up with the bill, apologizes.. I don't believe at all sincerely thats for damn sure and leaves. When we had opened our bill they charged us for the sushi she just left on our table. When we told her we didn't order it. But at this point we just wanted to get the hell out of that place and eat somewhere else... I really believe since we were young we weren't given the same service as everyone else. My friends and I are really good girls who told appreciate good service, but that wasnt done at this restaurant at all.

15/10/07 | Link | Rating: 1.0
46. Elizabeth A.
Very good prices for what we got-we stayed in the Tuscany tower Florence suite, and it's very nice-spacious and a huge bathroom with a great whirlpool bathtub. The beds are extremely cushy, so if you like stiffer beds and  pillows, you should probably bring your own-the pillows are just way too soft for my liking, as is the bed. The housekeepers started cleaning around 8AM in front of our room making very loud noises and then opening our door around 830, which I thought was a bit too early. Other then that, the customer service is very nice. We got her pretty late last night and the lady at the front desk gave us late check out without asking, which was thoughtful. The Tuscan tower def reminds me of the Venetian rooms for way cheaper...will be coming back!

29/04/09 | Link | Rating: 3.0
47. Linda K.
By far the worst hotel experience of my life.  The reservations staff makes promises that the front desk are not able/willing to keep, and you are left without the room you expected.  This morning the fire alarm went off in the hallway - the cleaning staff out in the hall had no idea what was going on, but said that if it was a drill, an announcement would have come over the loudspeaker.  I'm on the 15th floor, elevators disabled.  Called down to the front desk, only to be put on hold.  Several other hotel guests were in the hall trying to figure out what to do.  Once the alarm was off and the elevator was working I went down to the front desk and was told that "they" were checking and working on the elevators and alarms, and that this would be happening all day.  There WAS a sign on the 1st floor about this, but absolutely NO NOTIFICATION to any of the guests on the upper floors.  At least not to the half dozen or so people I spoke to.  I told the manager that she had many terrified people up there, and that the hotel should have made an effort to notify their guests - push a note under the room door, leave a phone message, or at least inform the cleaning staff so they could pass the word along.  I told her that I would leave the hotel if I could, but that I had one more day there.  She offered to cancel my stay so I could leave early.  WOW....what a way to handle a disgruntled guest who has a bill of over $2000 at your hotel.  To not keep reservation promises and not care about how it inconveniences your guests is one thing, but to not care about their safety, and leave them terrified...that's a totally different thing.  I will never stay at this hotel or any of the other hotels/resorts run by the Summit Group.

26/06/12 | Link | Rating: 1.0
48. Julie E.
checking in was very fast,rooms were clean and nice. car was always ready when needed, always had very good service inside.food at pool was slow and drinks were watered down.when you pay $ 8.00 for a drink ,it should have alcohol. better off playing at bar and getting rfee drinks

03/07/12 | Link | Rating: 3.0
49. Joe C.
Stopped by to visit my friend and I was quite impressed with this place. The last time I was here it was just OK. They have totally remodeled this place and it has kind of a Las Vegas vibe....very cool. The casino is still all neon and mirrors however it works for the gaming scene. Thumbs up to Peppermill!

20/11/08 | Link | Rating: 4.0
50. Ed C.
We had a tower room for $150.  This hotel offers pretty poor value for that price.  If you can get a room for $50, then you're welcome to add a star.

The TV was a tiny tube model with a poor picture--NBC was unwatchable.  The remote control had no batteries (quickly remedied by maintenance), but one would think that housekeeping would have discovered the flaw.  In addition, the clock was flashing the wrong time, another thing one would think housekeeping would fix.

A call to housekeeping for an extra set of towels was promptly answered.  However, the washcloths were threadbare.  The towels were absorbent, if small.  Pillows are cheap and thin and extras weren't provided in the room.

Decor was unremarkable, but our view of Reno was nice.

The pool is okay.  We chose this place because they keep the pool open until 10 pm; most casinos close it way too early to force customers into the casinos.  Unfortunately, the construction of the new tower means that there are only two relatively small and plain pools, one for kiddies and slightly deeper one.

Valet parking was efficient and courteous, but we checked in and out when crowds were low.

I'd have rated this place with three stars except that the price was high, and they tried to tack on a nearly $4 "energy surcharge" at check-out, a despicable practice that more and more hotels try to sneak past their customers.  The desk clerk removed it when I protested.  ("You didn't see the notice on the PIN pad when you checked in?")  READ YOUR STATEMENTS, FOLKS!  Avoid the automated checkout if you don't want to get ripped off!

We ate at the Buffet.  The food is average buffet fare, but the price is pretty reasonable, especially if you use a coupon.  We got ours buy joining their benefit program.

My wife did all the gambling on this trip and she thought the casino was excessively smoky and there weren't enough quarter slots.

04/09/07 | Link | Rating: 2.0
51. Ruben P.
We just got back from Reno and stayed at the Peppermill Hotel Casino.

I would say that the casino itself was not mapped out very well in the way it flows.  The poker room seems to be a sideshow in a walkway rather than put closer to the sports book, where it should be located closer to.  Also, the check-in/hotel front desk is in an odd place toward the back of the casino, which I understand the placement (you want everyone to walk through the casino to see what you have to offer), but is placed so randomly.  The rooms that we got ended up being smoking rooms
(although we reserved non-smoking rooms) because the reservation was wrong and they had booked us for 1 King instead of 2 double beds.  All that aside Peppermill is pretty good.  The rooms are equipped with a widescreen plasma which is nice if you like to watch sports in your room when you bet on games.  The sportsbook is very nice with a ton of screens compared to other casinos and they have a decent amount of tables.  I was also surprised by the limited amount of people smoking in the casino and the amount of non-smoking areas.  I think I was surprised that I was able to walk out of there not smelling like cigarettes.

The coffee shop here (I reviewed it as well) was very good and Peppermill offers some decent deals.

30/11/08 | Link | Rating: 3.0
52. Wild S.
PEPPERMILL RENO OVERBOOKS THEIR ROOMS AND THEN FORCES YOU TO ACCEPT A DOWNGRADE WHEN YOU CHECK IN!!!! YOU HAVE BEEN WARNED!!!!!
DO NOT STAY HERE UNLESS YOU WANT TO RISK IT!!!!!

I will try to explain just how bad the customer service is at Peppermill Reno. I have never been treated so terribly at a hotel before. I booked a Grand Spa Suite a few days before my stay for two nights. I had booked it online, but before I did I had called to confirm that I would get one of the remodeled rooms and non-smoking, and was told that the front desk was very good at accommodating me. Great, but not so fast. When I get there is when I get the slapped in the face by their hotel staff. Upon check in, the little fucktard does the whole typing on his computer really fast and you could tell he's up to no good. I was nervous I was about to get bad news, and I was right. He proceeds to bullshit me about how they don't have my requested room anymore and that he would offer me a $50 "discount" and put me in a much downgraded room. Nothing close to what I reserved and paid for. Not even a non-remodeled room, not even one that was a smoking room of what I reserved. The way he put it was like he was doing me a favor or something. And he just stood there and said that's all he could do. No apology, nothing. They apparently don't care that they overbook and screw their customers over. I wasn't about to put up with that. I asked for a manager and got one named Russell Powers. I tell him how I felt and rudely interrupts me and tells me what he can do for me. Ok, fine, tell me what you got. I was trying to tell him that if they couldn't give me the room I requested then they ought to give me an upgrade. He tells me that he can't the first night but the second night he could give me an upgrade.  I have no choice but to accept. You get it? They know you have no choice but to accept so therefore they think they can overbook all they want and then push a downgraded room to everyone at a "discounted rate". Well I'm going to tell everyone I can on the WORLD WIDE FUCKING WEB just how shitty Peppermill's customer service is. I will never stay there again, and I wouldn't advise anyone else to.  How's that for retaliation Peppermill? Eh? Is it worth it screw me over? I'm going to be doing everything in my power to steer people away from staying at your hotel. This is not the 80's anymore! People know how to use the fucking INTERNET to get their revenge. HHAHHAAAAHAHAHA!!!!!

14/01/10 | Link | Rating: 1.0
53. Ray R.
my friends threw me a bachelor party here a couple of years ago.  i always think i'm in a real life Grand Theft Auto: Vice City when i'm here.  lots of neon lights and mirrors...i get transported back to the 80's whenever I enter the Peppermill.

the suites are nice, the one we had the last time we were there had a jacuzzi near the window, close to the bed.  the carpeting is weird though, the have the same carpeting throughout the whole hotel, and it has these 80's designs that have the neon-colored squiggly lines and weird shapes and stuff.

the buffet is good, king crab legs and prime rib!

the peppermill is away from the other casinos downtown, but not too far.  

i never get lucky in the casino here though, i'd rather play at another casino.

29/04/08 | Link | Rating: 4.0
54. Lauren R.
I had a lot of problems with this hotel.  But, every single problem was fixed if I voiced my complaint, so I can't even be mad at the Peppermill staff.  Well... I guess I'm a little mad.  Because you really only want to call down to the front desk so many times after getting stuck in a snow storm and suffering through a 9 hour drive from San Francisco to Reno without any food because it was Christmas day and everything was closed...

The room we viewed on Expedia was not the room we got when we arrived at the hotel.  Still a nice room, with a jacuzzi (which was one of our major requirements), but the TV was maybe 12".  So, I had to call downstairs and ask if I could get a different room, or even just a bigger TV.  Good thing we didn't mind switching to a smoking floor because we were immediately moved to a "remodeled" version of our suite, featuring a 42" flat screen, and much newer decour and bedding.  Unfortunately, there was a makeup stain on the comforter.  They came and replaced it after 10 minutes... with another comforter with an even bigger stain.  While they were replacing that one, we noticed that our top sheet had several huge tears at the bottom, looking like it had gotten caught in some machinery.  But at that point, we were too tired to care about a stupid sheet, as long as it wasn't obviously dirty, and we decided to end the front desk calls.

Later, we discovered that the seat in the shower was filthy.  Luckily, we had put one of the hotel's white hand towels down and so all the filth ended up on the towel and not on my butt.  Sadly, it showed just how dirty the shower really was.  There was also some sort of sticky residue under the sink where housecleaning had neglected to clean and some spilled makeup (eyeshadow, in my opinion) on the vanity seat.

So my major problems were the lack of cleanliness, the fried chicken I ordered from room service, and the fact that I had to call the front desk so many times.  But I really liked that the staff never told me no, accommodated every single complaint, and I won $30 at the Roulette slot machines.  I would go back, but I will be inspecting my room thoroughly before calling the front desk.

05/01/09 | Link | Rating: 3.0
55. danielle n.
You know that old caveat - you get what you pay for. Well, when you need a room for only one night, and you know there are cheap rooms in Reno....dont go to the Peppermill!

Instead of thinking it odd or cute, when the front desk clerk didnt know where our room was, well that should have been a clue!

She finally got a map out and gave us explicit directions - which we repeated back to her - and then followed. And could not find our room. So we back tracked a little, and tried again. Nope, no room.

So we picked up a phone and the switchboard gave us to housekeeping, who then transferre dus to security. That very nice gentleman sent someone to our rescue! Who not only showed us where our room was - in a different building than what the front desk clerk had circled on the map - but he actually walked us to there. Or should I say, accompanied us on our hike there as we skirte dthe construction site, walked thru the contrsuction parking lot. And finally made it there! That nice gentleman also helped us with our luggage on this excursion and accompanied us to our room to make sure our key worked!

Now the room itelf was quite nice - except for the big hole that was missing, what, a refrigerator? And the room was outstanding - if you enjoy watching constructionr going on. Yeah, I know, you dont go to Reno for a view...but this will tie in.

So then we went to the casino itself. Which was clean, and not too smokey which is a plus. After awhile we got hungry and went to the very disappointing buffet. Kinda pricey - hubby said that the meats were pretty good, not dried out as the often are. But the only fruits were canned peaches, cantalope, and honeydew. And all the breads were stale, as in, day old stale. And the dessert bar was a waste of time....donuts??? For dessert????

So then on to bed. And a very early wake up call the next morning when the construction crew started in at 5 AM!!!!!!!!!!!!!!!!!!!!!!!! YUP - FIVE O'CLOCK IN THE MORNING! The sun wasnt even completely up!

So my advice is - the next time you are checking in and the desk clerk asks if you want a (relatively cheap) upgrade - ask why....And if they cannot direct you to your room - it may be time to find a different hotel!

26/06/08 | Link | Rating: 2.0
56. Michael S.
It's about time Reno got a little class to it.  With the remodel the place has gone somewhat upscale, tons better than Harah's and most of the other places on the other side of Virginia Street.  High points: the gym.  A real size gym with free weights and tons of cardio machines so when you don't feel like inhaling cig smoke and or drinking 24/7.  Bimini restaurant, solid.  Great steak and wine selection with excellent sides.  New bar near the new tower is also nice.  The rooms were spacious with huge tubs and three TVs.  I had not been to Peppermill in about six years so the changes were welcome.

01/04/09 | Link | Rating: 4.0
57. Sean F.
the wife and I have been going to the peppermill in Reno for over 25 years, we love it there!

01/10/12 | Link | Rating: 4.0
58. Jace S.
Best Hotel in the area, bar none, great!! Casino on par with others in the area

19/02/10 | Link | Rating: 5.0
59. Lauren W.
My rating does not mean a 4-star by any stretch of the imagination.  Mostly because of the level of expectation I had was significantly exceeded.  

I had to go to Reno for one night for work and this was their choice of accommodations.  I had only been to Reno once prior and it was on my way to Tahoe.  I never would imagine considering Reno as a destination before staying at the Peppermill.  However, I can honestly say, that if I wanted to have a spa weekend out of my 'hood after a road trip, for a reasonable price (this is the key - otherwise there is Napa) I would honestly consider a trip to the Peppermill.

The room was less than $75 / night.  Upon checking in I was upgraded to the Tower.  The room was large with a king bed,  large bathroom, 3 plasma tvs, and a sitting area with floor -to-ceiling windows.  Not so bad for the price.  However, the decor was a bit too faux and intentional.  The plasma tv's all had gaudy gold frames around them.  The bathroom, while very nicely done, did not have a bathtub.  Big FAIL there.

The spa services look really incredible and the pool area (which I didn't have time to try) is extremely inviting.

For these reasons, I was quite impressed with the amenities this hotel has to offer and would possibly make a trip of it (after about 1000 other places I'd rather go).

Now for the downsides:

1.  We wanted to have a light bite to eat upon our arrival and ventured toward the Casino.  There was a walk up counter but nothing appealing - mostly fried crud.  So we decided to wait till breakfast.  While heading to the room, I discovered restaurant...but I never would have known it was available.  Perhaps we could have asked someone, but with all the signs there, it should have been better marked.

2.  When my co-worker walked into her room, she was greeted by a snoring person in her bed.  Originally she was not upgraded, but was triply upgraded after telling the front desk of her unwanted "roommate".

3.  I called for breakfast room service around 10:30 pm for the next a.m.  I was honestly on hold for 20 minutes.  The breakfast arrived 15 minutes early and woke me.  

4. A local coworker had previously gone to the hotel and prepaid our rooms.  It was confirmed at check-in that they were prepaid.  Upon checking out, they charged our cards and later told us over the phone there was no record of prepayment.  That call took 30 minutes.

Based on these "downsides" - the rating really should be a "2" but the good, I suppose, outweighs the bad.

13/08/09 | Link | Rating: 4.0
60. Ahna P.
We stayed in one of the "new" montego wing rooms. It is totally better than their standard rooms, but still a shabby room. The TV is huge but we frequently had to turn it off and on because the picture would disappear.

Oh! That 300M construction project is in FULL SWING. Even at 3am Saturday morning. Our room had a fabulous view of the new construction. And watching them pour concrete at 3AM was exciting....um not really. Thankfully we were a little drunk and super exhausted we made it through OK. And the fact that I brought my portable "sound machine" was a big plus....the ocean waves washed out the sound of 3 cement trucks and a construction crew of 50.

Lost our as*, but managed to have a great time....must be love. xoxo

05/02/07 | Link | Rating: 3.0
61. S R.
OMG. That is a LOT of neon.

20/08/09 | Link | Rating: 4.0
62. Todd P.
Love the rooms in the new Tuscan Tower.  Great rates on them too.  Very classy for Reno. Big tub, marble, cozy bed, flat screens (1 in bathroom), floor to ceiling window with good views of the mountains to the west.

07/02/10 | Link | Rating: 4.0
63. Marie R.
THe room was really nice, but for the cost of the room the beds were really hard. I mean way too firm. THe room seemed really clean though, but it was hard to get a goods nights rest. If the bed had been comfortable I would have given this place a 5X

11/08/11 | Link | Rating: 3.0
64. Cee T.
This hotel made me proud of my new town. I moved to Reno from Pasadena, CA 6 years ago, and recently hosted a ladies getaway with my law school friends for Los Angeles. These ladies are very cosmopolitan, and have been to some of the poshest places with the best customer service and beautiful setting. Nevertheless, the Peppermill did me proud. We shared a 2 King suite in the Tuscany Tower. The bed was comfortable, and the room and bathroom were attractively decorated, well laid out, and roomy enough to make four women and all their gear feel welcome. We hung out by the beautiful pool, which was not that noisy even though there were kids swimming in it. The staff around the hotel was all on the same page, that being provide excellent customer service with a genuine smile. I only wish it had not been so expensive to stay here, but hey, if we'd gone to Vegas we would have spent a lot more. We ate dinner at Oceano. The all you can eat Sushi was so satisfying and delish that we could not eat all we wanted to eat, but it was well worth the price. The next morning we had brunch, not at Biscotti, but at the other brunch site within the hotel. It was one of the best and most memorable brunches I have ever had. The food was excellent, and so was the selection. I couldn't decide what to get next because there were so many delicious options. When I finally had dessert, the attendant there gave me a slice of each item I was craving, cutting it to my specifications. I love him, because his helpful assistance insured that I did not waste one morsel, and I still had everything I wanted. To top it all off and crown the entire day, our server was the most attentive I have ever had at a brunch anywhere. She kept the champagne and juice flowing, and always took away used plates. Somehow she managed to do this without being intrusive. We ate, drank, and were very merry thanks to the excellent staff at the Peppermill. I will return.

05/09/12 | Link | Rating: 4.0
65. stephen w.
Beautiful ,fun,great service hands down the best casino in Reno .

31/05/09 | Link | Rating: 5.0
66. Reyna A.
I can't believe what I paid for a room that had a spa, two televisions, king size bed, a dining area and a living room area for such a low price. I booked online to get the best rate, but it was super cheap. I look forward to coming back again real soon!

02/03/09 | Link | Rating: 5.0
67. Allen S.
Overall, a great stay. We went on a freebie thing that they offered us online. When we got there, we were offered an upgrade to a Tuscany Suite for 20 bucks a nite! Could not pass it up, and so glad we didnt. The room was beautiful, just off the pool. My wife had a great massage at the spa, we played some Vid poker, listened to a good band, ate some good meals. Overall, it seemed more like we were in Vegas rather than Reno, they offered something for just about everyone. Had a great time and will go back.

13/12/09 | Link | Rating: 4.0
68. Jenni D.
Peppermill has improved substantially. It now offers near-Vegas (well, cheap Vegas, but still) amenities like a fairly amazingly Grecko-Roman pool/spa area, a beautiful new bar that's circular and includes a fairly amazing shell-like chandelier and new, ever-improving penny slot machine.  Play the 1 cent "Deal or No Deal" slots near the poker room for hours of entertainment and drinks for a mere $10.

27/12/08 | Link | Rating: 5.0
69. Marie S.
Get a spa room, and have some fun!!!  This is, by far, the best place to stay in town (and I was born and raised here, mind you!) The bars and restaurants are so good that I often come here even if I'm not staying in the hotel.  Since the buffet is often an important factor to Reno-goers, let me just say that it's also the best in town.  You won't find a decor this kitschy, yet clean anywhere else, so if you're dreaming of that whacky and tacky Reno experience, The Peppermill is your best bet.  And if you'll excuse me, I just have to dole out one more BEST:

BEST CARPET EVER!

15/10/07 | Link | Rating: 5.0
70. Paolo D.
This is the best hotel in Reno to stay. But the people who work there aren't friendly at all. We arrrived around 5 PM and had to wait over 20 min for someone to check-in. Even then the guy keep going to the back and returing after 5 mins..The check-in process is way slow specially when people arrive and tired want to relax.
The Biscotti restaurant is just perfect. The food is good price for the portion you get (huge that is). But the lounge at the Tuscan tower suck! They bartender is so rude and thinks he knows everything about drinks....ok he may know it but that doesn't make others stupid. I know my drink man, if u put cheap stuff in there or nothing at all believe me I'll know. So stop acting like u are the king of BARS! Cuz u r not. Get over yourself!

24/02/10 | Link | Rating: 4.0
71. Alex S.
Stayed in the tuscany tower suite.... I was very impressed with our room.. great view, bathroom was amazing with LCD tv, Jacuzzi tub, steam shower, marble counters and floors... Really quiet and clean... Doesn't feel like your in reno.... Two king beds and a LCd in the main room... By far my favorite hotel in reno!

30/04/10 | Link | Rating: 4.0
72. Felicia P.
We visited on a Tuesday and thoroughly enjoyed our suite.  The remodeling is quite tasteful; however, it appears to be wasted on the current clientele.  Maybe things change during warmer weather and weekends when a younger crowd may choose to visit.  I, quite frankly, was tired of seeing the retired folks everywhere we stepped.  It almost felt as if we were in a time-warp.  Whilst I found the hotel (and suite) to be fabulous, I prefer Vegas.  Sorry!

08/05/09 | Link | Rating: 3.0
73. M P.
It was a great stay!  We stayed in between Christmas and New Years for four nights and had two teenage boys stay in a separate room.  The rooms were cool because they were right next door and could share one entrance foyer.  The Tuscany tower was amazing and the spa was to die for.  First class the whole way!  The service staff was top notch in every way.

02/01/12 | Link | Rating: 5.0
74. Stephanie L.
Tuscan suites are sweet! Amazing rooms for very little cost. They went all out, finally something nice in Reno. Bring on the Vegas glitz!

14/01/10 | Link | Rating: 5.0
75. Steve J.
we had the Toskana Florenz Suite, and we were disappointed. it's not that big, it smelled of dust and the tv remote control was dirty and greasy. the rest of the casino is nice and upper class, but seemed a bit outdated. the staff was ok, but seemed a bit bored and not too motivated. i heard the food at the buffet is great, but we we didn't bother to check it out and left the next day.

28/10/12 | Link | Rating: 3.0
76. Stacey H.
Just stayed at the Peppermill this past weekend with three other couples and had a great time. Spent Sat afternoon at SPA TOSCANA and let me just say, it was amazing! Three stories of luxurious pampering. Friends all had massages, facials and pedis. I had a facial and was impressed from the second I walked into the treatment room. Flat screen TVs in each room. I was asked to pick a mood for the TV and was given many choices. I chose Italy. At that point, soothing Italian music began playing to correspond with the images on the TV. I was told that I would feel a slight soothing vibration on the treatment table that was synced with the music. So ok, you have your eyes pretty much closed the entire time you're having a facial, but it definitely set the mood. The best part was yet to come. A heated robe awaited my now relaxed-as-a-noodle self. All areas of the spa were well thought out from ipods and headphones to relaxing vibrating chairs to food service on the spa veranda. Definitely one of the best spas I've ever been to and would be a great girls-weekend or couples destination!

After our spa day, we took a nap (had to!) before dinner at BIMINI STEAKHOUSE. After reading a few yelp reviews, I was expecting a mediocre, overpriced dinner. Maybe I came in with low expectations, but I and my seven other dining companions were pleasantly surprised. Food was pretty damn good! I had the sea bass and hubby had the ribeye. We all sampled each other's dishes, so I also got to taste the lobster mashed potatoes, sauteed mushrooms and cesar salad. All were great! And service was first rate. Overall, a great dining experience. I'm sure the bottle of tequila we had with dinner had nothing to do with it!

Our rooms were all in the Tuscany Tower and were clean with over-the-top bedding and incredible views of the pool. I was personally excited about the vanity countertop in our bathroom which included a lighted makeup mirror, blow dryer and plenty of outlets. The only thing I missed was complimentary spa robes. But, oh well.

Not a huge gambler and found the casino more smoke than oxygen. The lighting seemed dimmer than most casinos. And the layout was a little confusing. But then again, I have no sense of direction!

Service in all areas was excellent. Not a huge fan of Reno itself, but will definitely make it a point to visit the Reno Peppermill again soon!

15/06/09 | Link | Rating: 4.0
77. kim w.
Yuck.  Only if you get the new side of the hotel then its probably 4stars..but our side, janky has heck.  HUGE, but most of the space is not put into good use.  They were empty florescent hallways with slot machines that were off.  Everyone who worked on this side seemed to be angry too.  Except the housekeeping, they were all smiles and towelgiving.

04/01/10 | Link | Rating: 2.0
78. S M.
This was my first Reno experience and it will be my last.

The hotel was whack. We had a one night reservation for a suite in the Tuscany Towers. However; when we checked in, the receptionist only had a Peppermill Suite reserved for us. We weren't able to get an upgrade because they were all booked for Labor day weekend.

Once we got into our room, it looked like a cheap motel. All it was missing was a stripper pole in the middle. The room decor was out-dated with mirror-walls through the suite. Our city/mountain view was the view of their parking structure. Even though our room is non-smoking, it still reeks of smoke...

I would not stay here again.

13/09/10 | Link | Rating: 1.0
79. Alex F.
This place treats you right from the moment you walk through the doors. I stay here every time I come to Reno, and the service seems to be getting better and better every time I return. On my last visit I stayed for free for 3 out of the 4 nights, and on top of that they gave me $120.00 of free play. The Peppermill is rated the casino with the loosest slots in casino. The rooms were clean,  the bathroom smelled great, and there weren't any bed bugs in our bed. The casino reminds me of old casino, when they relied on millions of lights bulbs, neon signs, and the smell of argon in the air. Happy hour everyday from 4-6 , you get mini apps and 3 dollar martinis at the fireside lounge. Also the Fish bar is awesome to go and relax, since they have a 40 foot aquarium that wraps around two of the walls. They have some excellent restaurants in the casino, that you don't even have to leave to satisfy any food craving you might have. The staff is extremely friendly and that is the top reason I keep coming back to this casino in Reno.
The only thing about this place is that the lights in the casino can really discombobulate you! Just remember that they key sleeve they give you has a map, so keep that in your pocket !

27/05/07 | Link | Rating: 4.0
80. Carol Y.
"rated best hotel in reno?"

i wouldnt say its the BEST but peppermill is a pretty nice hotel and their rooms are really nice.

i stayed in the Montego Bay Wing which were newly remodeled and are conveniently located across the skywalk on the third floor of the main hotel tower. The room came with a 42"wall-mounted plasma screen. the room was kinda small and clean but i only paid $65 for a night so i didnt complain.  NO bed bites here!

Peppermill states they are the "BEST CASINO," but i didnt even win! i lost all my money to craps in a matter of 20 minutes and then i drown my sorrows at their buffet which made me feel a lot better because the buffet was REALLY GOOD.

the only negative comments about Peppermill i would suggest is the neon lights inside the casino. OH GOD, i almost wanted to puke because the lights were soo bright and EVERYWHERE! how do people stay inside and play for number of hours without getting a headache?!! and to top it off -- they CHARGE you a energy surcharge for all the damn NEON lights inside the hotel.

*shaking fist*

10/01/07 | Link | Rating: 4.0
81. Jose L.
Update:  Took a long time but the hotel finally got back to my friend.  They said that they didn't see anyone on enter the room on their security tapes.  They hypothesize that the "professional" slid her card under the door and the housekeeping staff must have picked the card up off the floor during cleaning.  I have to admit that my friends and I are a little skeptical, but I will surely use the hotel safe from now on, and so should you!

09/07/09 | Link | Rating: 3.0
82. Grace G.
Disgusting. As a Californian with abundant local casinos, I don't particularly have the need to drive the 3 1/2 hours to Reno to gamble. Cache Creek, Thunder Valley, Red Hawk, Jackson Rancheria, and River Rock (just to name a few) take care of any desire to gamble that I might have. I decided to go to Reno for my Mother's birthday and we took advantage of a free night's stay at the Peppermill Tuscany Tower. I have since greatly regretted this decision. It was an awful stay. The hotel was beyond packed- you couldn't even walk around the casino floor on Saturday night. The smoke was so thick and the ventilation so back that I had to walk outside several times to clear my lungs. Absolutely disgusting. I gambled for a few hours nonetheless and had zero luck (I never expect to win, but they have obviously tightened up their slots since my last visit). The casino floor is claustrophobic, crowded, smelly, smoky, and dark. There is a stark contrast between the casino and the Tuscany tower that they endlessly advertise. And on top of it all we had awful service when we tried to check in. We reserved our room over 3 weeks before our stay and we requested early check-in, since we knew we would we heading out early in the morning. At 3:30pm our room was still not ready. We wasted the entire first day just waiting around for Peppermill to have our room ready. And then when they finally gave us a room, it was significantly smaller than the room that was assigned to us before, since the room which was to be ours STILL WASN'T READY!! Overall, I have ZERO desire to return to Peppermill. I stopped by Thunder Valley on the way home and had a much better time there, and even ended up coming home with a little money ;). Peppermill considers themselves to be far superior than what they are.. Just another old, nasty Reno casino.

14/03/11 | Link | Rating: 1.0
83. jack a.
15 yrs ago I would have given this place a 5 star rating but all the new Vegas casinos have surpassed it by far in terms of design, food and entertainment.
 The Peppermill should do what Vegas casinos do, which is stop with the in-house brand of restaurants and bring in famous eateries or chefs from around the country.
 Peppermill does provide friendly service.

07/07/10 | Link | Rating: 2.0
84. Winane L.
For casino and Island Buffet

Casino has been renovated since about a year ago. We didn't stay there but I think next time we will. They now have a decent game room for kids, previously it was just a hole in the wall with like 8 games and that was for teens. Now they have a multitude of games which will attract adults with kids.

The casino floor has expanded. Some newer machines. Very easy to get lost in there for me. Certain areas have really low ceilings and lots and lots of blinking lights. And lots of noise in some parts.

The island lunch buffet was good. We had 4 people totalled with 2 seniors. Seniors get buy one get one free. So we nonseniors were free. Woohoooo. I think it totalled $26 for all 4 of us. Lunch was good...too bad everytime I eat there I need to run off to the restroom. But I think it's because they have plenty of MSG in the food. Had some nice fresh shrimp and crab!

14/10/07 | Link | Rating: 5.0
85. Nick Y.
I was always a strip guy when it came to Reno, but for a change of pace and the ratings that this place give you - its unbeatable.

To this day I have never paid for a room or a meal here, also great gambling comps.

Rooms are a hidden gems here - the most Vegas Like rooms in RENo - Flat screens, well ventilated etc.

Biggest cons are the location and the mirros - they are very disorienting.

Good gambling for the most part

04/02/08 | Link | Rating: 3.0
86. Tori E.
Not not not a fan of the Peppermill. The club they have is ok ( yelp.com/biz/edge-reno#h… )and the restaurants are ok, the pool area is pretty sick, but the casino sucks. Its soooooooo dark and confusing, and its just way more cluttered and they don't have enough of the machines that everyone likes, like the Butterfly 7's and Red Hot 7's. They have a row of like 6 or 8 and they are always taken and there are usually people waiting for them, which you don't see most places. Soooooooo easy to get lost here because the layout of the casino is stupid as F.
Also, the cocktail waitresses are bitches and they wont offer you something to drink if you are just sitting down playing, you actually have to flag them down as they walk around aimlessly.
The ONLY thing I liked about this place was the Fish Bar, which was cool as F*** so if you choose to stay here, check it out ;)

07/10/09 | Link | Rating: 2.0
87. Kelly J.
The Peppermill is the best that Reno has to offer, but don't compare it to Vegas. The pool area is lovely and most importantly, heated. The fitness room is the best I've seen in a hotel. They even have a room where you can rent DVDs and do Pilates or yoga. The restaurants are not great, not bad, but not great. My one complaint is the lack of heat. I froze my butt off. I paid a $12 per night resort fee. That includes Internet, but for that large a fee, I think I should also be able to control how warm I want it in my room. But no, it's stuck at 68, no matter what you do. If you're visiting in winter, bring extra blankets! Also, if you're thrifty, stay in the West or North wings. The rooms are nice, but $20 cheaper. The mini bar is spring loaded so don't touch anything! The charges will be instantaneous. I came for a meeting, so I didn't really gamble, but the casino area is filled with smoke. That's a turnoff for me. I'm giving it 4 stars because it really is a beautiful property and well maintained, not because there is anything really special or great about it.

23/12/11 | Link | Rating: 4.0
88. Susan L.
For Reno I guess the rooms are pretty big and seem fairly clean.  
The lights are crazy in there... kind of like you are in an aquarium at a rave...

i didn't win any money though :(

13/01/08 | Link | Rating: 4.0
89. Zakk D.
I had the pleasure of staying at the Peppermill in their Tuscany Suite wing for four nights and it was one of the best casino experiences of my life.  

The suite was fantastic.  The beds were big, comfortable, and double sheeted.  The bathroom was gigantic.  Plasma HD television in both the bathroom and hung on the wall in front of the bed.  A large desk to work on and it was an entire floor for non-smoking suites!  

The casino floor is well laid out, with good odds on both craps and fairly loose rules on the blackjack tables.  Don and Nick on the craps tables were lightning fast.  I didn't even have time to tell them to press the 6 before I had a stack of chips in front of me.  The pit bosses were all around nice and the dealers were fun and entertaining.  

Overall, this is up there with Mandalay Bay for the top places to stay and gamble.  Had a great time and will certainly be back!

23/01/08 | Link | Rating: 5.0
90. Chandler H.
The Peppermill is surprisingly pretty, considering it's in Reno (sorry, Reno residents).  The suites are beautiful and spacious and the hotel has lots of options for restaurants and bars.  I didn't venture into any of them but I probably will if I come back, which I most likely will.  I only stayed for one night but I was disappointed that I had to leave so soon.  I definitely recommend as the best hotel in Reno.

23/04/09 | Link | Rating: 4.0
91. Rocky J.
We stayed at the Peppermill Casino for one night and saw Jay Leno perform in their Ballroom.   The Hotel (Tuscany Tower) was incredible.  Our suite was well priced, spacious, clean and very well decorated.   I would come back to the hotel portion of the casino in a heart beat.   The Bell desk help is hit and miss.   We loved Frank, but did not care to much for Curtis. However, the casino is another thing entirely.   The atmosphere is very dark, with flourescent lighting, that gives you the impression of a low-end establishment.  The people working at the casino were very friendly and helpful.   If you are looking for a place to stay in Reno, go to the Peppermill...if you are looking to gamble, I would look at Harrah's.

14/04/09 | Link | Rating: 3.0
92. Mikey H.
Nice and beautiful casino. Peppermill all you can eat resturant hella suck! $20 for sizzlers quality type of food. Waiters are really nice and sweet. Food there are Raunchy! Blah....!

18/04/10 | Link | Rating: 4.0
93. Charles Y.
My favorite hotel in Reno. More "-"s than "+"s, but they're all pretty minor things.

Well done!:
+: The rates are realistic for what you get.
+: The staff are ALWAYS very, very nice.
+: The recent expansions are well done, and the new restaurants/hallways/bathrooms are shimmering.
+: A nice sheet-set on the bed (but the pillows were a little too small).

*Ack*:
-: The MONTEGO BAY room beds are quite small. We had two beds in our room, but I think they were both "full" size instead of queen. Three guests - one of us slept on the floor each night! I would have gladly paid extra, if Peppermill had been more up-front about the sizes of its beds.
-: Our wing smelled like marijuana.
-: The elevators wouldn't close, so we'd often just be standing there, waiting. And waiting. And waiting.
-: The doors leading out to the pool were locked, but there were people out there swimming, which made the management seem a bit disorganized.
-: For God's sake, tear up the weird rainbow-and-planet carpet in the casino already. It's long past time. The casino carpet reminds me of a toddler's bed-sheets.
-: The gift shop sold about 18 different types of cigars, but nobody knew anything about cigars, and they didn't even have a punch (get a tooth-pick if you like cigars).
-: Front desk consistently had a large front line.

14/12/09 | Link | Rating: 4.0
94. Jeff M.
I just got back from a nice weekend at the Peppermill and was really impressed by their remodeling!  The Tuscan theme is pretty cool and I liked my room in the Peppermill Towers.  Lot's of food options here, all of which seem decent for casino food.  The only thing I didn't like (but was impressed by) is the way their mini-bars work.  The drinks and snacks are on a sensor, so if you move any of the items, you will automatically be charged for them.  So to piggy-back on this newer technology, there are cool self-checkout kiosks (like in airports for checking in).  When I went to check out, I saw these charges.  I quickly got this corrected at the front desk, but I feel it is quite the scam that they don't share this with you when checking in.  I wonder how many people paid for items without knowing it?  Anyways, I still like this place and they did adjust my bill, so I give them 4 stars.  It is really the nicest casino/hotel I have been to in Reno (along with Grand Sierra).

07/11/11 | Link | Rating: 4.0
95. Kiwi L.
OMG!  This place looks as if you are high on acid... Crazy, neon colors.

Customer Service is great!  Always willing to help you.
The casino itself is okay (just like any other Reno/Vegas techno colored casino).  Gambling... I was here a few weeks before my 21st bday.  I came with the hubby, and they didn't stop me from chilling next to him while he played.  
And the rooms are a trip... The background behind the bed is all mirrors (fun?!).  The decor was u-g-l-y!  Yuck!  But I did like the bathroom, haha.  Also the pool looked amazing from my window.  It's still under construction but it looks like a huge mountain with slides...  I can't wait till that's finished.

Depending on the rates, I'm sure to come back if it's at a decent price.
Oh Yeah... i like that there's a bunch of adult and tattoo shops from Peppermill to the main street (reminds me of home, haha).

26/03/08 | Link | Rating: 4.0
96. Karin W.
This review is going to be a mixed bag.
I'm not a gambler, so I could care about the casino offerings.  
Room: well, this was probably the most interesting part of staying at the Peppermill.  I stayed in the Montego Bay Wing, which I assumed was the original Peppermill.  And, to get to room was probably the most confusing route imaginable.  Go up to the 3rd floor, across the Skywalk, up stairs, elevator down a floor.  It wasn't until my friend and I were leaving that we found we could have parked in back of this wing, taken 1 elevator!
My door key, for some reason that no one could explain, stopped working.  I was made to wait for the bellhop.....not the best customer service.
I think I'd stay in another part of the hotel next time.  Or, try downtown.
Spa: OMG! to die for.  If you can afford the experience....DO IT!
Coffee shop: blah.
Biscotti: incredible food, but huge servings.  Charming waiters, however.

Reno is not a walking town.  You need a car.  Although I took the airport shuttle back to the airport, got on another shuttle downtown worked, it took forever.  No map of downtown was available, which was interesting.  So, drive.  Or, plan to stay at the Peppermill.  A captive audience.

20/09/10 | Link | Rating: 4.0
97. Rita N.
We had another fantastic time at the Peppermill in Reno.  Got up there on Thursday and spent the day playing in the casino.  On Friday we spent the day at the beautiful Toscana Spa, had massages and just relaxed.  On Friday night, those guests that received invitations ( which we did), were given gift cards that ranged from $50 - $250 and possibly higher.  Then on Saturday night, we were invited to a sit down dinner in the Tuscany Ballroom where they had a wonderful dinner and drinks and gave out more Macy's gift cards.  To top it off, we all came home winners!!!  Thanks to the wonderful staff and management for a great time!!

26/03/12 | Link | Rating: 5.0
98. Nancy F.
Before coming to the Peppermill with a friend of mine I refused to ever come back to Reno...but this place comps you very well. I used to go to the Silver Legacy and you would never get any kind of comps you could use if you work during the week. My only complaint this last time we went was some old uptight dealers that really needed to go home and take a nap and come back in a better mood. Did i mention that they serve premium liquor!!! The Tuscany Tower Suite is soooo nice...the bathroom has a jet tub, flat screen, and a dual head shower.

07/09/09 | Link | Rating: 5.0
99. steve r.
Let me star by saying that the remodeled rooms in the hotel are nice but the service was miserable. We got to the hotel at 6pm and we had to wait in line 2 hours to get the rooms. Every body around me was disgusted from the long wait. And when you get to the reception you have to take what ever they give you. RESERVATION MEANS NOTHING IN THIS HOTEL. YOU ARE LUCKY TO GET A ROOM. Please do not call house keeping or maintenance . It takes 3 to 4 calls and about 2 hours to get anything done in this hotel.

30/12/09 | Link | Rating: 2.0
100. Gerard Y.
I like the old school Peppermill before they added all those video slots there. Gone are the nickel progressive slots near the entrance. I remember the first time I ever stayed at this casino and the nickel progressive was the first slots I tried out. Minutes later I won the progressive pot. Ah the memories. It still isn't bad and the pay outs on the slot machines are ok. I know i spun 1000 quarters on the 25c Wheel of Fortune machines a couple of times too. Sure it's far from the main area of casinos across town, but you can always take a bus if you're too lazy to drive. Plus Atlantis is nearby if you get bored. Buffet food is buffet food. Nothing spectacular about it and it's definitely not on the level of Vegas buffets. It's still ok though.

10/01/08 | Link | Rating: 4.0
101. Marck N.
The Peppermill Hotel is really stepping up with a major expansion. I think when it will be done, this hotel will be the IT place to stay.  Out of the way from the downtown traffic.  Inside, it looks like a strip club, but I like it. Bright and colorful.   The dealers here are also helpful and friendly.

09/03/08 | Link | Rating: 4.0
102. David D.
Its been a while since I was at the Peppermill. My father used to like coming here once in a while when I was little. And I remembered it being tacky. Not anymore! This hotel/casino looks beautiful. The pool area looks beautiful, the bars look beautiful and trendy, and the atmosphere is pumpin. Its a little piece of youthful Vegas in 'old man's Reno.' If you're looking for a good time in Reno, this is the place to be.

31/01/10 | Link | Rating: 4.0
103. Brian D.
Sportsbook is extraordinarily nice and upscale, although seating is hard to come by as they reserve all the seats for the donks who play horses. Casino is one of the least-smoky I've been in. Their circular chairs aren't all that comfortable though. Convenient parking if you go in the lot and not the garage. Hotel rooms are very nice, love the carpeting, great finishes, very comfortable. Rivals the Atlantis for the nicest hotel in Reno.

23/12/11 | Link | Rating: 4.0
104. Ron K.
This is the review for Tuscan tower suite.
I can say that the room is bigger and better than most 4 star resorts in Vegas. The ambiance and lighting in the room is one of the best I have seen. Almost all of the lights are dimmable. The bed is super nice, and this is the only hotel I know that offers two king size bed in one room!!! One improvement that would make the room flawless is to have separate his and her bathroom. Too bad they don't have it.
On the other hand, I really think they should renovate the casino. It is super smoky, old and too much neon lighting.

29/12/09 | Link | Rating: 5.0
105. Charles M.
I've stayed at Peppermill several times.  I've also stayed in other resorts like Hilton and Silver Legacy and I'm never disappointed with any resort experience.
BUT, Peppermill keeps me coming back.  I've personally found that the rooms  and bedding are superior to Days Inn, Travel Lodge and Best Western and I don't have to go outside in the weather to load and unload my luggage.  Peppermill's dinning choices fit my wallet and my mood--Do I want oatmeal or steak and eggs? Mexican or Italian or Chineese?  Oceano seafood or Comfort food at the coffee shop?
The large arcade area for kids 4 and older has a variety of video "rides" and other distractions including air hockey.  The out door pool is outrageious!  (Do they heat that beauty all winter?)  I like their variety of exersize equipment and sauna which I actually used on my last trip.  Oh yeah, the slots do pay customers like the man sitting next me who won $16,000 on a quarter slot.

31/03/12 | Link | Rating: 5.0
106. Bruce S.
Have stayed here a few times in the last few weeks and the remodeled rooms are incredible.  The spa units are top notch and a real surprise.  One thing I would suggest is to repair the shower door in room #338, the make shift curtain looks tacky.  Ate at Chi and although my CC was charged twice, we'll have to wait and see if it corrects itself on Monday.  One thing I observed to be careful of, I guess the room you reserve online MAY not translate to the actual room you recieve, ie you may be placed in an old room, I think by checking in earlier you increase your chances to get what you reserved online.  The last two experiences have been great and an incredible relaxing experience.

20/11/10 | Link | Rating: 4.0
107. Paul K.
My phone and carkeys were stolen from my locked room while I was downstairs.  The door was not forced so someone had a key.  The hotel did not even comp my room charge even though it was one of their employees who made this happen.....I am not happy and had to take a cab home (60 miles) which they also didn't offer pay for.  Do not stay here or make sure you don't leave anything in your room while you are gone.

06/10/11 | Link | Rating: 1.0
108. Jennifer F.
I grew up in Reno and can still remember when the Peppermill looked like a generic Travel Lodge. Not anymore. I've booked in here 4 times over the last 5 years and each time has been great. Through Priceline I have had rates from $19.00 to $25.00. The buffet isn't as great as it once was but for breakfast or lunch it is a great deal - 2 for 1 and they have killer omelets. One major drawback is that this place has just sort of sprawled and grown over the years so sometimes getting to & from room, parking and casino floor is convoluted (to say the least.) The staff has always been friendly, attentive and helpful, even in the midst of major events (Rodeo, Hot August Nights, etc)

The food (other than the buffet) is generally overpriced and I rarely eat here if I can help it, even when staying here. For a much better, fresher and more varied buffet, the Atlantis is a couple of blocks away and very good. The decor is a trip. In some of the older rooms it looks like dark 80's boom-chick-a-wow-wow.

01/07/08 | Link | Rating: 3.0
109. Emily R.
We love staying at the Peppermill, especially in the Tuscany tower! The pool is warm and the bath tub is awesome! I highly recommend this hotel if you are staying in Reno!

09/03/12 | Link | Rating: 5.0
110. Zachary C.
Tuscany Tower is well worth the little extra cost. This hotel is fantastic! The steakhouse was exquisite, the suites are beautiful and the rates are fantastic. I was very pleased with our room, our service and every other aspect of our trip. I would highly recommend a trip to the spa which is inexpensive for a day pass when you are a guest in the hotel. Also, the Tuscany tower rooms are beautiful. Very well furnished and extreme attention to detail. I would recommend this to anyone.

02/01/11 | Link | Rating: 5.0
111. Christina C.
They filmed "Casino" here!  Right on the 16th floor!  Of the Main Tower!  The quilted velvet headboards are so distinctive, there's no way it was any other casino.  My account executive had a flash of deja vu when she first entered the rooms, like it was so familiar, like she's seen it before.  Because she had!

Reno is like the gaudier, cheesier, cheaper Vegas.  This place is the perfect example of such sentiment.  From the outside, it's much more subtle than the Atlantis down the street, less flash, no mirrored windows, no archway leading from the parking lot.  It looks almost classy.  

Pulling up in the Valet parking area to drop off bags and check in, we were greeted by mock italian frescos, lighted ceilings painted with blue sky and clouds, beautiful dangling chandeliers (not of the crystal kind).  Once past the glass doors keeping in the fun, I was certain that I was having an acid flashback.  The neon lights assaulted my sensibilities and I wanted to find my safe place with my teddy bear and maybe a blanket.  

Quickly, I made my way to the front desk and found that if I concentrated on the counter, my purse, or the person's face, the seizures subsided.  We were checked in with only a little bit of fuss.  Apparently the Peppermill is not too good about doing keeping corporate accounts accurate and up to date, they have a spelling problem and sometimes will charge things to people's rooms that were not ordered or authorized.  One time I heard they gave out a room that already had bags and people's stuff in it.  But I'm sure that happens all the time.

That being said, the new addition to the Peppermill is Bee-U-Tee-Ful.  It's like the Bellagio, if the Bellagio used neon lights.  Hey, the neon lights seem to be a trademark of the Peppermill, they can't get away from it.  The restaurant there was fantastic.  I'm going to write a review about it.  There's even a wedding chapel, all romantic and gauzy draped fabric.  

I stayed in the old tower which was still pretty good.  They are not cool with things like microwaves or fridges unless you upgrade to a suite that already has those things.  Obviously they've never stayed at the Holiday Inn where you can request those things be brought to your room.  

The bellhop was super nice and really helpful for suggestions about where to eat outside the hotel.  His name is Zachary and you should ask for him by name.  He wears braces.

The penny slots are my favorite.  That's because I'm too scared to do the quarter slots.  But it makes the wins more anti-climactic, winning 300 credits!  that's like 3 dollars!  Wow!  Yeah, see what I mean?

The cigarette smoke still gets in my eyes and I can only stay in the casino part for about 1/2 an hour before they shut permanently.  

Overall, I'd stay there again.  Maybe because of work and maybe because they're paying for it, but I'm not dwelling on details.  In short, based on experience only, if price were no object, then i'd totally stay here again.  It's kind of kitchy, very Reno, and clean.  No bed bugs.

30/03/08 | Link | Rating: 4.0
112. Gwen C.
When we walked in from the bright sun into this casino we were almost blinded by the decor.  If you like neon, want to see a Mylar chandelier and really dig mirrors - everywhere, then you'll love this place.  The only thing that wasn't reflecting something was the carpet and it was planets with rainbows, just plain scary to me.  We should have got the hint when we walked by the statue of David outside.  We came here to play the slots and have a bite to eat.  We ate at the coffee shop.  I ordered the Eggs Benedict, absolutely the worst meal I've ever eaten.  My hubby ordered the chicken fried steak and his was delicious.  So I guess I'd have to say, don't order the eggs Benedict. Gambling-wise, I came away about $100 ahead.  Yeah, I'd probably go back here, once the shock of the decor wore off, I guess I'll be prepared next time.

03/07/09 | Link | Rating: 3.0
113. Brian L.
Been coming here with my brother for 10 years and will continue to come here for many more I hope. Get a players card, it's free, and they don't care how much money you play with just how long you play. If you have a card you will get amazing comps like free rooms and dining discounts. After their 500 million dollar expansion they really are the best hotel in Reno and it's a nice distance from downtown where now it's become ghetto. Great staff, service, food, drinks, and entertainment. 5 stars all the way!

15/03/10 | Link | Rating: 5.0
114. Daryl R.
This by far is the best place in Reno, great rooms, restaurants, pool, spa, gaming and employees, I do miss the piano bar at the steak house!

05/04/12 | Link | Rating: 5.0
115. Bing D.
omgosh, this place is beautiful.

okay the key thing is to get a peppermill players card.  

you don't have to play a lot...just a little.  you play once.  you will get offers to stay at the peppemill and offers to come back pretty much every month.

i play poker but i've only played there 3 times.  i've won there once and big time.

back to the place though.  i get a room at the tower suite which some have two beds or one bed and a hot tub in the room!  isn't that great?  in the room itself.

now, sometimes they offer me to pay for 49 or 59 a room in their tuscany side of the hotel.  its new and its really TO LIVE FOR!  Its beautiful!  It comes with TWO KING SIZE BEDS!  You get in there and it has a one person maybe two if you are a couple hot tub in the bathroom with a television in view with a remote control to watch whatever is on cable.  also, in the bathroom, it has a door for the toilet so you don't have to see or poison anyone with the air around there...lol.  

Back to the two king size beds.  they are new and are in excellent condition and not broken down.  they are fluffy, great covers and duvet.  they also have a beautiful 46 inch flat screen television.

the only problem?  the tuscany rooms are farther away from the casino so if you have a parent or relative who needs a walker or assistance its quite a bit of distance but the room is so beautiful my parents haven't complained that its too far.  

we stay at either the tower or tuscany...whatever they give us...BECAUSE ITS FREE once you start playing at the casino with your players card.  like i've said i've only played poker there 3 times.  only once with my card.  so GO..or DON'T GO...i'll still have a room waiting for me.

19/08/10 | Link | Rating: 5.0
116. Ernie L.
Very very pleasant surprise (thanks to Yelp for the suggestion). I had always assumed Reno = shabby; this property is anything but.  Stayed on a lower nonsmoking floor in the Tuscany tower, whose rooms are gaudy/tacky as all hell but well-appointed. We were right by the elevator/ice machine on a busy weekend but had no noise problems to speak of. No noticeable smoke issues in the restaurants or on the casino floor either -- either people are smoking less or Peppermill has much better ventilation than the places we've stayed in Las Vegas, but however they managed it, it worked for us.  Wife was very impressed with the spa facilities too, having spent most of the day there. Will definitely get our business next time we're in town (might even make it a destination rather than a stopover).

18/09/09 | Link | Rating: 4.0
117. Oski B.
Seemed like a typical Reno casino.  Left w less money than I came in w.

25/09/10 | Link | Rating: 3.0
118. Colin P.
Nice casino. A little dark.  But at least it did not seem so smokey. Friendly staff.

29/05/11 | Link | Rating: 4.0
119. Tom K.
I have been going to the Peppermill for several years and have never had a bad experience. Even through the major expansion and then the complete remodel of the older tower I loved staying there (obviously some patience required with all the construction, but even with that ...). The people and service is the best in Reno in my opinion. All the restaurants are very good. I am not a big spender but I use a players card and get free meals and even rooms regularly. The comps seem very generous, I have no real comparison, but I get offers in the mail often also. I used to stay all over, but now I go only there because the people are always really nice, both in the hotel and in the casino. Even when crowded the air seems fresh because the ceilings are so high, unless sitting right next to a smoker it is good fresh air.
The negatives don't bother me they are outweighed 10x over, but here are a few:
1. They are not good at early check in, rooms are not ready until 3 or later. I guess they are full a lot, but if I push even a little they will call housekeeping immediately to see what can be done.
2. There is only one place to get a good latte, and it is a good walk from the casino area.
3. I have to agree with one reviewer, I think they have tightened the slots in the last year or so, I used to play a lot longer on the same money.

I recommend the Peppermill to anyone to stay while in Reno. I know this sounds like an ad or a "placed" review but honestly I am a casual gambler from the bay area, I wrote this after seeing some bad reviews. I have stayed there so much I just want to pass on my good experiences. I definitely recommend getting a players card, even if you don't spend much gambling. You will get at least some free meals pretty quickly and good mail offers as well as email surveys to give them feedback or complain if you want.
I forgot to add that I see many families and groups of young people staying all the time. It is a good family oriented place, the best casino-type I have seen, with a huge arcade.
Another note about the night club: I haven't been there but it must be good, as on Sat. Nite there are tons of guys and girls who are "dressed to kill" waiting to get in. I think the opening of this club took the whole city up a notch in classiness, because I have not seen so many beautiful and well-dressed young people in Reno before.

18/03/11 | Link | Rating: 5.0
120. Dean J.
Clean room, comfortable beds, on the pricier side, but we feel we got our money's worth.  I'd stay here again.

06/09/10 | Link | Rating: 4.0
121. John S.
excellent buffet, better than a lot of big name hotels in Las Vegas. big selection of all types of food.  very inexpensive.    vegas style hotel, clean rooms, very modern

27/05/13 | Link | Rating: 5.0
122. Scott K.
I came here for my brother's bachelor party. And it was a huge mistake. We booked two rooms, a suite and a deluxe room--the suite for the bachelor and to hang out in during the day, and the deluxe room for the the rest of us to stay in.

I called days before to confirm the reservation and to make sure everything was in order and to ensure that we were to get the rooms that I booked. I was told everything was a go.

When I got there, I was quickly checked in and charged full price. Nobody said a word.

But when I entered the rooms, I found that I was not given what I had booked or what I was just charged for two minutes prior at the front desk. The suite was tiny and filthy, totally not cleaned and a downgrade from what I booked, and the deluxe room was actually just a standard room with just one bed. So, for the eight of us, we now had a total of two beds between the rooms.

When I went down to the desk to try to straighten it out, the clerk's response was basically "too bad, so sad," and that they couldn't guarantee rooms (even with a reservation, apparently) and still charge whatever they pleased. I spoke with a manger and got the same flip attitude. She said that "Reno is an adult town" and that people generally share beds. I asked her how six people were supposed to share one bed, no matter how "adult" they are, and she just shrugged and told me it wasn't her problem.

We kept the suite for the bachelor, but moved the rest of the guys elsewhere. It took an argument to cancel the other room--it's your choice to be an awful business and not deliver what you promise, but you can't make me pay for something I didn't order--but they eventually said they canceled it.

And then when we went to check out of the suite, THEY TRIED TO CHARGE FOR THE CANCELED ROOM. After another argument, and about a half hour of waiting for someone to check records, they decided that they'd "be nice" and not charge for the room we didn't stay in.

The hotel is dirty and the staff is rude, unhelpful and greedy. Stay away.

31/05/10 | Link | Rating: 1.0
123. Channon W.
You guys gave me the worst pai gow hands EVER.  However, my cousin started with $5 and lasted over 2 hours.  Thank you for giving us a fun time and taking my money!  It was worth every penny just kicking it with my cousins.

If you've got kids, this casino has a great arcade.  It's been newly remodeled and has great air circulation.  seriously...You can't even smell the 2nd hand smoke.

07/01/08 | Link | Rating: 4.0
124. Scott L.
I was pretty jazzed when I signed up on the Peppermill website and received a 2 night stay for free. I have been to Reno plenty of times but have never stayed here and was looking forward to it. Unfortunately once I arrived it was underwhelming to say the least.

The Italian theme of the outside decor was pretty spectacular, although I quickly got over that once I was inside. The inside of the property looks like something Willy Wonka threw up all over. Neon and mirrors everywhere, 70's looking carpet, and even though the property was huge (which can sometimes be a plus) in this instance it really just made my visit confusing and a big pain in the ass trying to find things.

On the positive side - the room was very nice. Big flat screen with HD programming and extra ports to hook up other media devices. Bed was comfortable, although as with most other hotels I hated the pillows..way to soft. Front desk personnel and check in/out process was quick and easy. They also had a few computers set up at the front desk where you can print up a boarding pass...nice touch. The sports book was spectacular. Tv screens everywhere, and plenty of individual seats with your own monitor which you can change to whatever sporting event you want to watch.

That's where the positives ended though.

On the down side - No security guards checking guests for room keys when entering elevators so anyone or their mom can wander up to the rooms. Food in general was ridiculously expensive (I think in part this was because the Peppermill is all the way at the end of the strip so you are kind of trapped and stuck in the property and they know they have you by the short hairs). Food at the buffet was sub par and expensive - $20 for dinner. Coffee shop had a good deal going from midnight to 6am everything on the menu was $6.99, I had the steak and eggs which was pretty good. Mini bar and room service were incredibly overpriced so I never tried them ($8 for a water from the mini bar..WTF!?!?). They have slot machines everywhere, but none of the newer ones that you see in other casinos (not having the Wheel of Fortune slots is basically a deal breaker for me). Very limited table games as well. They essentially have one big pit of table games and even though I was there on a Sunday-Monday they were always completely packed.

Weird that this place was completely packed for the majority of my visit. I'm thinking it's more of a local hangout so they don't have to deal with all the tourists downtown.

Also their comp program sucks, I spent a lot of money (seriously, I gambled basically the whole time I was there) and got nothing in return.

Would I go back...maybe if it was free. I would probably spend the $2 to take public transit downtown though where me and my money would be more appreciated.

25/09/10 | Link | Rating: 2.0
125. Quanghuy L.
The hotel was quite extravagant for the price.  I believe we paid just $80 dollars a night based on our package.  Service was poor due to the fact that the staff was not very helpful during several occasions.  My dad dropped his phone somewhere on the casino floor, so we called the lost and found area and they told us they had not seen the phone.  Ten minutes later, my dad went to the lost and found area and retrieved his phone.  In addition, we were not informed about making reservations to get a ride to Northstar (when asked the prior day, they just told us to stand outside and the bus would pick us up).  The staff members just seemed really lazy and unhelpful.  

The positives of the hotel were seen from the decor and maintenance.  I really liked how the fitness center was setup and the availability of equipment.  The rooms had a jacuzzi right next to the bed which was pretty cool.  The buffet is pretty good if you ignore the hefty price (24.99 or 28.99 dollars per adult depending on the day of the week).  

Peppermill is definitely one of the top hotels to stay at in Reno.  Good hotel, bad staff--hey, you can't always win!

27/12/08 | Link | Rating: 4.0
126. Cole I.
Great place to stay w/ excellent race and sports book and amenties!!!

13/06/11 | Link | Rating: 5.0
127. Tara H.
This Hotel / Casino is the best in Reno in my book!!

My husband and I stayed at the Peppermill in 2006 for our 1 year wedding anniversary.  We got a Spa Suite for a very reasonable price.  There was a jacuzzi 10 feet away from our bed, a fabulous breakfast nook / bar, and a state of the art steam shower in the bathroom!  Awesome!!  I dinged the Peppermill 1 star because the bed was not very comfortable.  But it's OK, because I just hopped in the hot tub to ease my back pain.  Not only was the room fabulous, but the hotel staff was great also...very attentive, prompt, and super nice!  Room service was well...room service...nothing spectacular about it but the ice cream sundaes were to die for.  I have eaten at just about all of the Reno buffets and the Peppermill breakfast buffet takes the cake.  Also, I won close to $1000 on the slots and black jack tables.  ;-)

30/11/08 | Link | Rating: 4.0
128. Kyle R.
Years ago...while passing thru Reno on a drive to Vegas from Oregon late one night, we needed a place to stop and get something to eat like at 3am...and how I don't know why, we ended up here.  OMG...so we enter to pink and blue NEON everywhere...it was sorta blinding.  Seriously...I thought I would have a seizure!  And the place was dead...and luckily we found some restrooms...and left as soon as we were done.  I think we drove to a Dennys after that....but it didn't matter as long as we were away from the Peppermill.  OMG.

25/02/10 | Link | Rating: 1.0
129. Manni P.
ok-no previous reviewer. There is a Jacuzzi was 5 steps aways from a king sized bed. With mirrors on the walls and ceiling with running strobe lighting weaving through it. The hotel is conveniently located to RNO Airport with shuttle service. Was just there on business, amenities are bare minimal. however the event room we booked was a refurbish of a High Roller loft/suite. Beautiful view of the city and pool.
Downstairs at the cafe-order The Boss and bring fear it's HUGE. The same owners of the Rio of Las Vegas, so bring your shades there are some mighty brght colors here. The newly renovated parts were nice, there's even a bar/club my fellow colleagues and I popped into. Refreshing, it was "industry night", we're software industry people...nonetheless they welcomed us at no charge. Despite the pocket protectors and polo shirts.  
Pass the cheese, this place rocks :)

10/12/08 | Link | Rating: 5.0
130. Katya L.
Oh my gawd! Has Vegas moved to Reno? Have you guys seen new and remodeled and improved Peppermill? It is gorgeous, and luxury, and exciting and oh-so-fun to be in!

Decor - beautiful! Food - REALLY good (and I am extremely hard to please in that department). Walls in the casino and hallways decorated with huge high definition panels, all of which display some kind of zen, soothing, nature scenery, or Italian streets (looks like live cam), or fashion shows. Lots of Italian country side paintings on the walls. Bars look like melted ice cubes, lit with a blue light.

Casino was nice to me too. I scored a 1000 win on a slot machine, and few hundreds here and there.

But all that good stuff is not what moved me to write this review....

If you ever make it to Peppermill, please visit their SPA. It is just out of this world! Get a treatment and massage (prices are decent), and spend couple of hours in the dry sauna, steam room, or pool side (indoor or outdoor).

SPA takes up three floors, impeccably clean, and staff is very friendly. Not in "let me kiss your butt for a tip" friendly! They really want you to enjoy the experience, and relax. Customer service at its best.

So, check it out!

By a habit we checked in into Atlantis (before we discovered Peppermill), so I can't comment on the rooms, but I am sure they are as wonderful.

10/12/08 | Link | Rating: 5.0
131. Funny F.
Nice clean rooms, good service and good tables. Took home 300$ playing craps!!

18/12/10 | Link | Rating: 4.0
132. Jason J.
cheesy decor.  but hey, it's reno, what do you expect?

we stayed in the old tower, but in a renovated room.  i can't speak for the older non-renovated rooms.

sure the cable was a bit spotty, but at least it was HD.  free wifi (but i expect that these days).  

$40/night on hotwire.  + resort fee.

the gym is awesome.  i wish my home gym in SF was as extensive and as empty.  worth the more reasonable resort fee compared to GSR.

when given the chance, i'll try to stay here more often than GSR moving forward.  apparently this is a 4 star on hotwire.  let's leave the caveat that apparently reno is a different location from the rest of the world, b/c everything has inflated star ratings in this city.

28/12/10 | Link | Rating: 4.0
133. Otto R.
The best play to stay in Reno, Bar none.

It is away from the downtown casinos, but you are not missing much downtown, the casinos are dirty, and the town has a strange natural gas smell.

Anyways, the Decor of the Peppermill is lots of neon and mirrors, think 1985 Miami vice vibe for the main casino and older rooms.   They were working on the Tuscany rooms while we were there.  The new Montego Bay wing have newly upgraded plasmas, marble bath counter tops and other nice things.

We stayed in the jacuzzi suite, it was a corner suite and we had a great view of the mountains.    The Mini-bar was stacked with lots of goodies.

Great place to stay in Reno.  The buffet was great.

22/04/08 | Link | Rating: 5.0
134. Suzanne d.
The Peppermill is beautiful, clean and easy to get around for such a large hotel.  It's the only hotel we will stay at in Reno from now on.

29/05/12 | Link | Rating: 5.0
135. Cranky Greg M.
I am updating my previous review, and unfortunately, I have nothing better to add.  I am still in Reno, staying at the Peppermill, and was due to check out tomorrow.  Instead, I needed to stay until next Wednesday, another 5 nights.  I went to the front desk to see if I could stay another 5 nights, and was told that I would have to change rooms and call the reservation line.  I called the reservation line and was told that I would have to change rooms, and the nightly rate would increase $40 per night!  So I got online and found that there were rooms available, and the same rate I was already paying.

So, I will check out tomorrow, and go to another hotel.

The front desk at the Peppermill really needs improvement.  I will say, however, that the rest of the hotel was nice.  The staff in the casino and the restaurants were nice and helpful.

But the front desk is terrible.

Also, the rooms were very nice, but the fancy TV's are useless without HD signals.

Nice place if you can stand the rudeness at the front desk.

30/10/08 | Link | Rating: 2.0
136. Kathy F.
I spent this past 4th of July weekend @ the Peppermill with the family and I wish I could say that I had an awesome time with the fambam, unfortunately that was not the case.

When I checked in, my reservations were incorrect and I was charged more than what I was told on the phone when I made my reservation.  After some discussion with the front desk clerk, they adjusted my reservations accordingly.  However I was still skeptical because the amount I saw on the screens where they have you sign/acknowledge their policies and such indicated something different.  

I then proceed to check in for my sister, because she was arriving later that nite with her family (around 3am) and didn't want to have to worry about trying to check in.  Her reservations seem accurate based on what she told me prior to me checking her in.  

The next morning I checked my credit card  because I wanted to confirm what was being charged to my account and I had about $600 in pending charges from the Peppermill.  My room was only suppose to be $200 so I went down to the front desk to find out what was going on.  (Keep in mind that this is $600 that is no longer available to me because its a pending or considered a pre-authorized charge.)

The front desk told me that this pending charge was still showing on my account because MY bank didn't yet recognize that they took the charge off of their system and should be available to me as soon as my bank processes the change.  

I say ok, and assume that its because of the holiday weekend and the bank just didn't process the changes like the front desk had suggestes.  I check out Monday, the pending charges disappear, the $200 for my room is charged to my card and all is well.  Then I check my credit card on Wed. the 7th (2 days later) and I see $600 in pending charges again.   I call the accounting department, speak with a rep. who basically told me it was my fault for giving them my CC so I ask to speak with her Supervisor.   I'm still waiting for the accounting department to get back to me regarding why I still have $600 pending to be charged on my account when I already check out and paid for my $200 room. (Did I mention that the $600 was pending since Saturday July 3?) I was also charged double at the Coffee Shop for a family breakfast and they couldn't tell me why.   I tried to resolve this issue privately but trying to speak to someone in person got me the run around and voice mails. Idk if I'll be back since the customer service is severely lacking holiday weekend or not. -.-

Don't get me wrong, the accommodations were great, the hotel was beautiful, specifically the Tuscany Tower Suites.  Just be aware of what is being charged to your credit card as getting decent customer service seems to have been a challenge for me on this trip.  :(

07/07/10 | Link | Rating: 2.0
137. Tammie C.
Does everyone that is employed by this casino/hotel hate it here?  The only people smiling at me are the drunks.  Did I where an FU shirt and everyone take it personally?  This was the second time coming here and they still haven't improved their attitude.  They did a fantastic job on the remodel but there unfriendly pissed off workers will have me spending my money elsewhere.  It wasn't one thing, it was incident after incident and never stopped.  Rudeness and stupidity just isn't worth my money!

07/08/10 | Link | Rating: 1.0
138. Andrew K.
Tacky, but clean and nice comparatively speaking. Hard to rate this sort of place because it is so not my "thing".

02/11/08 | Link | Rating: 3.0
139. Christine R.
They have done a great job remodeling their hotel into a Vegas-style spa resort.  Once you stay here, there's no need to leave the premises.  They have everything from bars/lounges, shopping, restaurants, coffee shop, gaming (of course), private dining, wedding chapels, airport shuttle, internet, spa, fitness, pools, business center, convention rooms, arcade, waffle cones, night club, and valet.  Our room overlooked the massive resort pools, and the kids had a blast swimming in their heated pools.  Made good use of our jet tub & free kids movie.  Kudos to their Marketing Director who thought of the family fun pack - awesome deal.  Everyone's a winner here, as the parents get to dine/wine in a variety of venues w/ live music and grandparents get to play on numerous penny slots.  When all is said and done, we head back to our rooms & kick back...so relaxing.  One draw back is that their Tuscany Tower is quite a distance from the casino floor, whereas most casinos drop you straight down from hotel room to casino & vice versa.  Concierge service was helpful and committed to finding our favorite ski destination for the whole family.  We would definitely return to this resort & advise that they continue the family package, as it's a win-win for both sides!!!

18/01/10 | Link | Rating: 4.0
140. Roger P.
this is the biggest casino in Reno. went their for buffet for $15(week-end) and its awesome.

23/06/13 | Link | Rating: 4.0
141. Joe L.
The hotel added a new tower recently. Based on the pictures posted here by other reviewers, the old and the new seem to be two different worlds within this hotel.  I want to emphasize that this review covers the new section only.

The rooms in the Tuscany Tower are luxurious. The marble-clad bathroom alone is as big as some of the rooms in other hotels. There were two SONY flat-panel TVs in the room, ~42" in the bedroom and another ~36" in the bathroom facing the jacuzzi bath tub. Both TVs are set in a picture frame as if they are paintings. Double shower heads in a separate shower stall. The shampoo smells so good that I told my wife to take the unused tube home. The water closet has a lockable frosted glass door so that other members of the family can still use the double sinks while someone is stinking up the W.C. Ventilation in the bathroom is excellent, steam and smell disappears in seconds. While not sleeping, my kids spent more time in the bathroom than the bedroom. :-)

The bed was extremely comfortable, supportive pillow-top mattress, soft and smooth beddings & sheets and warm blankets. My friend told his wife that their bed at home should be made the same way. Ceiling to floor window with great unobstructed view to the mountains. My friend's room was on the opposite side of the hall and it faced the swimming pool and garden below, great views too. Though the large window is a privacy concern looking in or out. there is always a curtain. Every light switch in the room is a Lutron dimmer switch. We remodelled our home a few years ago and I know these switches cost $40 a piece at Home Depot. I joked to my wife that we would only pay for 2 of these switches everyday we stayed there.

They have in room safe deposit box. They also have a mini bar and snack tray. They are equipped with sensors. Whenever you "move" any items off their original position, a charge shows up in your bill automatically. We had to call the front desk to undo our kids' curious deeds. Check out is easily done using the TV remote control after you've reviewed the itemized bill on the TV screen.

Yes, I know the room rate is double of those rooms in the older tower. But I think the luxury is worth every penny. Like every resort hotel in Reno and Las Vegas, they slap on a resort fee on top of the room rate too.

My wife won a few hundred dollars playing blackjack and roulette in the casino on the first day, but she didn't quit and lost all the winnings before we checked out a few days later. One very big drawback, the casino does not have my wife's favorite "Wheel of Fortune" slot machine. The kids loved the video game arcade too which provided cheap entertainment for the kids.

A disappointment for my kids was that there was a $35 per person per day charge to use the indoor pool.  Even my kids stopped talking about swimming after they've heard the price.  The outdoor pools seemed to be closed while we were there, but I could see water vapor rising from the pool surface, so the water seemed to be heated despite the "Pool Closed" sign at the entrance.  Anyway, I wouldn't want to swim in the snow even if my kids wanted to.

When I tucked my kids in the night after we came home, one of my kids asked "Daddy, do you miss Reno?" Such comment from a kid says more than this review. :-)

29/12/08 | Link | Rating: 5.0
142. Nick M.
We checked into Peppermill for a 3 night stay on 7/31/10.  We booked a Tuscany Florence suite as we had been upgraded to one before and we really liked it.  To our dismay, they had sold our room to someone else even though I specifically told them over the phone that I would be checking in rather late on Saturday night.  I showed up 3 hours earlier than planned and they had still given our room away.  We complained and got upgraded to a Tuscany Villa, which is 1,275 sq feet and gorgeous if that is your sort of thing.  It was perfect for a bachelor party of about 10-12 guys, but a husband and wife it was a bit overkill and they told us that we would have to move to our originally booked room the next day.

Sunday morning comes around and they told us the previous night that they would have our other room ready by 10am.  I called down to the front desk at 10:30am and the room was not ready and they had no idea when it would be ready.  So much for trusting a manager's word.  We waited around until about 11:30am with no call back and packed up all of our luggage and hauled it down to the front desk to talk to these retarded clerks face to face.  After a more than uncomfortable ranting by my wife to the front desk clerk that had no power at all, we were told that it would be an hour or more before our room was ready.  Since our day was pretty much ruined we decided to drop our luggage at the bell desk and hit the slots.  I told the front desk clerk to call my cell once our room was ready.  I dropped the luggage and stuck my first twenty into a slot machine when my phone rang.  It was the front desk clerk letting us know that they found a room available.  We walked all the way across the casino again to the front desk and got our new keys and went up to the new room.  Called down to the bell desk and waited.  10-20-30 minutes and finally our luggage arrived.  I kept thinking, what if we had a scheduled outing that we needed to be at?  How would Peppermill deal with that?  The whole customer service thing has gone out the window with these people.  Instead of feeling like I was on vacation, I felt stressed and thinking about how I wished I was home.  We finally got settled and my wife remembered she left her cell phone  charger in our other room.  We called down to the front desk, got tranferred to about five different people and finally got our charger back after numerous adventures in cell phone charger search on the last day when we were trying to leave.  

I see people that have name badges, but I do not see smiles or customer service I deserve being a paying customer and giving these people job security.

I saw computers everywhere, but not one person seemed like they were on the same page with the last person we spoke to that acted as if they were putting notes in on the computer for others to look at in the future.

Finally, I felt like I was at a Taco Bell with 16 year old punk kids that could give a shit less about the customer because they live with mommy and daddy anyway.  The Peppermill has gone downhill and I will not be back.  The employees have sure made a great place go downhill quick!

03/08/10 | Link | Rating: 2.0
143. Timmy C.
This place has so many mirrors and so much neon that I thought my eyeballs were going to burn out of my sockets. The decor is so freaking cheesy and over the top and the ceilings are way to low. I can't quite describe how uncomfortable I felt even being here.

I played mainly poker at a 1-2 NL table. The structure of this game was unique in that you could buy in up to the highest stack on the table. So if someone had $1,000 then you could buy in with a hundred. The play at the table was fairly decent and I wasn't running all too great. I was down $250 quick, built up my stack back to even and then ended up losing all $300. All in all a bad night.

The one good thing about this place is $3 minimum craps. Before I got sat at the poker table I played a little, ran good, and won around $125. So the night wasn't a complete loss.

I haven't been to any other casino is Reno (I think Reno is a dump) and I don't want to considering that the Peppermill is held in such high regards.

22/05/08 | Link | Rating: 2.0
144. Dan H.
The Peppermill is a great hotel with two flaws.

The first flaw is that the name is awful.  Why not call it the Buttcruncher?  It's a beautiful place but the name "Peppermill" doesn't do it justice.  What's up with that?  It should be called the Venetian or the Belagio, something beautiful and reminiscent of Italy.

The second flaw is that the rooms, even the non-smoking ones, reek of cigarette smoke.  As a Californian, I'm just not used to that anymore.  It's a little sickening to fall asleep in the cigarette smell and wake up with it.

But everything else is really cool.  Our room was dirt cheap, like $50/night.  The parking is free, even the valet parking (which we didn't use) is free.  There's a ton of parking so you never have to worry about not getting a space.

The buffet is pretty good although there are a few others that I like better.  They have Hong Kong eggs which are new to me and were really good one morning (the next morning, though, not that good so kind of hit or miss).

It's not downtown but it is easy to drive to downtown and downtown is not that great anyway (I've stayed in downtown before).

09/03/11 | Link | Rating: 4.0
145. larissamorn b.
We love it here. We always stay in the Tuscany tower. The furnishings are a little over the top BUT the beds are super comfy and there's tons of room to relax. The bathrooms are the nicest I've ever seen. The pool complex is huge and every pool has a different water temp. Cool!  The restaurants are all good and the cocktails are amazing (and different at every restaurant).  We just returned from our third visit in the last eight months and can't wait to go back!!

13/02/11 | Link | Rating: 4.0
146. C.c R.
This is our go to hotel when we are in Reno, We stay in the tuscany suite. Pools are heated so good for anytime of the yr. if u are hungry & are ordering room service, u gotta try the california club sandwich really good. The peppermill has one of the best affordable spas u will fall inlove. Good place for family, kids enjoy the pools & they have a decent size arcade. They have many types of different places to eat inside the peppermill from seafood, steak, chinese, italian, etc..

28/06/12 | Link | Rating: 5.0
147. Rachel R.
Peppermill lost a star from my last rating due to crappy drinks on the last two occasions I visited.  The first incident was last weekend in the Fireside Lounge, we brought a couple who was visiting us from out of town and wanted to show them a nice time.  Although the waitresses demeanors were pleasant enough, I am certain their tips would be far better if they didn't spend so much time chatting at the server station amongst themselves and with the bartender.  Since I have been here before I know depending on who is working, you will either receive prompt and wonderful service, or you won't receive much "service" at all.  Additionally, as if it weren't bothersome enough to wait 10-15 minutes to have a waitress stop by (early in the evening, place wasn't even half full) while you watch her socialize amongst her co-workers, when they did bring my drink; I ordered a pomerita (pomegranite margarita) I got some grapefruit monstrosity in a glass smaller and filled with much more ice than usual.  Since I have ordered this before I am well aware of the flavor, color and consistency, I got something that tasted like grapefruit with citrus pulp the color of pink lemonade.  I didn't even try to exchange it as it would have taken another quarter of an hour to get a waitress, I was just happy to have something alcoholic by this time.  Even our friends commented that they must not need jobs too bad, or just don't care.  Second time, 4th of July, stopped in on our way to pick up food on the way home and decided to stop and grab a quick cocktail.  Went to the bar near the new poker room.  Ordered a Vodka Redbull, or whatever energy drink product they use, I told them whatever they had would be great.  They definitely got the energy drink part, unfortunately, he must have thought I said Vodka Redbull, hold the Vodka.  It was pretty apparent when looking at the beverage and it's very golden coloration that there wasn't much vodka, although taste being the best indicator certainly confirmed the obvious lack of alcohol.  Also, got a glass about half the size of the one I get at the sports bar or any of the other bars in the Peppermill.  Did not tip the bartender so well as I wanted to be clear about my disdain for the non-alcoholic childs size beverage and the Corona and clamato that was mostly clamato for $11.  I am a regular and I tip well, but I will most likely go to another location for a while  if I want a good stiff drink.

05/07/12 | Link | Rating: 3.0
148. Theresa C.
We stayed in a Tuscany Suite the weekend of Feb. 19. I really enjoyed the Peppermill and would want to stay in the Tuscany Tower again for sure. I like the odd mixed decor, it makes it kind of kitschy and fun. The place is huge, the fitness center is really awesome for a hotel (tons of cardio machines, weight machines, free weights, a stretching/yoga room, locker rooms with steam, etc.), there's the nightclub, so many restaurants and bars, and the Arcade is a lot of fun too. We gambled just a little bit, but we hate losing money so the Arcade was more fun for us. ;) Air hockey drinking games are where it's at. The year-round pool was great, even if there was snow to run through. I'd love to come back again during the summer. Biscotti's had good food, in huge portions. Good drinks in the Terrace Lounge. We didn't get to try any other restaurants.
I can't think of one thing we didn't enjoy and we would definitely stay here again.
Oh wait, that you can't use the mini-bar for your own drinks is kind of silly. Everything is on a sensor, so if you move it, you're charged for it. But that's kind of a small thing for me. I was drinking red wine, so I didn't need it to be chilled. ;)

03/03/11 | Link | Rating: 4.0
149. M W.
Came here this past weekend for nye and I was sooo disgusted with the service that was provided to us at the front desk. We had booked our rooms 1 month in advance and when we arrived (almost close to 10PM on nye due to traffic), we were told that our rooms werent ready and that we needed to wait an hour...wtf??? how can rooms not be ready at 10PM when check out is at 11AM?? The evil witch at the front desk (Mariah was her name to be exact) was the worst ever. We kept asking her how come our rooms werent ready since its already 10PM and we booked over a month ago and her response was that the important people (aka top gamblers and card members) get top priority for rooms...uhh ok?? thank you for making your guest feel welcomed you evil witch.

Then, after getting sick of us bitching back and forth, she said that one of our rooms were ready and the other would be ready in 10 minutes. We hung out in that room and waited for 15 minutes before calling the front desk- we were then told that the room was not ready yet and they did not have a ETA for it...WTF?? We called back an hour later and were told that our room had been ready, and the manager was suppose to call us but forgot to.....

I came here 2 months ago for a concert and was treated totally different- maybe because it was a card member who booked the room for me at that time. These people really do pick and choose and will most likely treat you like shit if you're not priority. I hope that isnt the case for all the employees, but for Mariah it sure was.

05/01/09 | Link | Rating: 2.0
150. Nader M.
Since the resort that i go snowboarding is off of HW 80 close by Truckee (Boreal), i like to stay and relax in reno afterward.
Last time that we went snowboarding we stayed at Silver Legacy which was a pretty good Hotel, but this time we got a very good deal for Spa Suit in Peppermill, so we were thinking why not, let's give it a try.
we stayed there Sun 5/8, by the time we got there it was almost 4, we had a very good start. we drove in and then they had free valet which really helped since I was dead tired. for checking in we didnt have any problem unless our room wasn't ready yet.............
therefore the guy offered us a free upgrade to Grand suit which was satisfying but we had to wait for an hour since the cleaning is not done yet daaaaaaaa I'm hella tired.
Anyway we said "alright just give us one more hour for checking out"
He said "its fine you can check out at 12 instead of 11".
At this point i was thinking that  they have already  lost 2 star, BUT right when we were walking off of the front desk the guy ran towards us and stopped us, he said "I'm so sorry but your room is ready they just finished it".
his behavior was impressing, he gave us the key and we went went to the 14th floor to our room. OMG it was sooo nice with the King bed and the jacuzzi, everything clean and perfect.
the only reason that I give them 4 star is because their room service SUCKED it was terrible, we got a burger and pizza but it was soo bad total waste of money. DONT ORDER ROOM SERVICE.
Just wanted to add their steakhouse is expensive but it was worth it.
I do recommend this place but if you wana gamble go to Downtown.

10/05/11 | Link | Rating: 4.0
151. R T.
The buffet at the peppermill has seen better days.

tons of food... impressed at first

too bad the food quality was horrible.
The only highlight were the oysters - they were pretty fresh

09/03/09 | Link | Rating: 2.0
152. L.A. W.
I was feeling out of touch with my husband.  We work opposite shifts, and things have been tight.  When I mentioned how a short weekend trip to Reno would be just the thing, he pulled a miracle out of his fine ass and made it possible.  With GREAT thanks to the Peppermill, who didn't break our very brittle budget.
The best part:
This place is having a rennaisance.

No longer an "old couple's" resort, it has renovated, shined up and gotten it's sparkle on!

The rooms were beyond reasonable, and the upgraded rooms were a dream!  Smoky-but-not-tacky mirrors reflected the views, several lighting options, including a bit of glam with strings of lights along the ceilings.  Bathrooms included lighted magnifying mirrors and warm lighting in addition to the normal flourescent lights.   Upgraded furniture and linens, clean and in good repair, and muted colors in the rooms make this place a bargain!

They are still doing a bit of renovating, but nothing that is in the way or a nuisance.  I even sat in a quiet corner and watched an artist hand painting pretty vines on a ceiling.  

The new bistro is romantic and the food is way above par for the price and the service throughout the entire building was outstanding.  

Sure, I drank A LOT, and I ate A LOT more, and I gambled and lost, but the stay here made me feel less guilty, and a lot more relaxed!

31/01/08 | Link | Rating: 4.0
153. Erika S.
My boyfriend and i come here when we need a quick fix vacation. Even if it is 5 minutes away from where we reside, we get great service a nice room, decent food and good comps. In the summer the pool is divine and the hot tubs remain open in the winter time. The bar tenders are always very attentive and the front desk is awesome about making sure we get the most recent promos and best deals. Most recently we got a nice newly remodeled room for $19. Room service always comes very quickly and often times i find we get better service from room service than we do in the coffee shop. The casino is very well ventilated and doesnt engulf you in cigarette smoke. In my opinion its the best full service hotel and casino in town.

18/01/11 | Link | Rating: 5.0
154. Cara P.
Great hotel.  First time staying there and we were very impressed.  Enjoyed all the restaurants and we were happy to have all the choices!.  TheSteak Diane we had at the Bimini restaurant was superb - great service too.  I loved that they had coffee in the room, yet a great coffee bar downstairs!

20/08/12 | Link | Rating: 5.0
155. Kristin L.
I recently stayed at the Peppermill for superbowl weekend and went to thier superbowl party. Upon checking in I reserved a single king bed but was told there is only double beds and after several minutes of checking was offered a handicap room. The room was nice large with seating table and couch, bathroom very large. The casino I did not care for too many mirrors and neon lights every where they can use an upgrade in this department. I heard from family members the Peppermill offers good comps, I would go back if the price was right.

16/02/12 | Link | Rating: 3.0
156. Viet S.
This is probably the best casino to go to up in Reno.  It is a Las Vegas type casino in Reno.  It reminds me of a small scale Venetian or Caesars Palace - as far as styling.

This place has a 6 story parking garage - very convenient.  It is also updated with lot capacity, so it is always easy to find a spot.

When you walk in, you will notice the purple lights and colorful carpets.  I like how it has been decorated on the inside - definitely unique compared to the other Reno casinos.

Again, we simply came to play at the Poker room.  They have quite a few games going.  You can probably find a game that you want to play in.  In fact, when we went on Memorial weekend, there was a game behind me going for $25/50 NL.  The people had stacks of 100s on the table.  Really exciting to be in the same room as high rollers.

All in all, this is probably my favorite casino to go to in Reno.  It has everything that I'm looking for and more.

26/05/09 | Link | Rating: 5.0
157. Karie H.
Our room in the Tuscany Tower was beautiful. It was quiet. We had a great view of the pool. Staff was very friendly and helpful. I would definitely stay here again.

16/06/12 | Link | Rating: 4.0
158. sammy z.
For a reno hotel, this is as good as it gets. I didn't know this place went through such extensive renovation. The rooms are luxurious. The decor can be a bit overboard but still comfortable. Plasma TV in my room. SWEET! The carpets were soft, beds were comfortable, hallway even has Plasma TV ads- very high tech. They have a good selection of restaurants. Their pool looks nice from the outside but a bit small. They are still in the midst of their renovation so look for this place to really be spruced up in a year or so. Room rates are decent since they are not in downtown.

Overall, a great experience at this place. awesome coupons too if you sign up for rewards club at the casino.

24/09/08 | Link | Rating: 5.0
159. D A.
I have stayed here before and can't wait to go back!  The best part is that I love their day spa.  It's a great place to spend the day, and it's not that expensive.  

The only thing that docks them a little is the fact that there is so much construction on some floors that they forget there is a lot of dust created by it all.  Install some air purifiers or something.  

Overall a great value!

20/06/11 | Link | Rating: 4.0
160. Chelsea T.
Celebrated the 4th of July here and found a renewed appreciation of what it means to be an American.

Top 3 star-spangled activities of the weekend:
Cable TV in giant bed.
*All You Can Eat* crab legs and bottomless champagne.
Poolside margarita delivery to post-buffet-slothy-food-coma sunbath.

Also fun:
Mirrored headboards, gold trim, neon blue lighting.

Do this. It's your patriotic duty.

28/07/08 | Link | Rating: 5.0
161. Kenny C.
Was here on a Friday night and I really cant find anything wrong with the hotel. The rooms were clean and they had a 42'' flat screen in our room. We were on the 16th floor and had a great view overlooking the pool, and the fireside lounge. The room was only $80.00 so its fairly inexpensive for such a nice room.

The club inside the hotel is a different story, they wouldn't let me in because I didn't have "dress" shoes on but a gentleman was walking out with tennis shoes on. What was the difference between he and I? I have no clue.

Overall its a coo place to stay, if I ever visit Reno again which I doubt I will I would probably be stay in here again.

17/03/09 | Link | Rating: 4.0
162. Melissa R.
The Peppermill would get five stars from me had I not experienced the North Wing portion of the hotel. The Tuscany Spa is outstanding (though on the pricey side, that's to be expected) and I have no complaints about the food or service. My first night here was amazing, I had a single bed room with a great view in the Tuscany Tower..the only con was how firm the bed was. My second stay I had a suite, which I thought was in the same tower, but I was placed in the North Wing. I must say I was so disappointed. It's easy to tell the room is old and because there are no windows, and the only natural lighting is from weathered skylights, it's bright one minute and dark the next. The room creaked constantly for whatever reason which isn't a sound I prefer to hear. The dark colors and decor as well as location within the place just made staying in that room depressing. If I had this suite first I would never have come back.

06/09/12 | Link | Rating: 3.0
163. Tisha G.
Beautiful rooms, lots of places to gamble, eat, smoke and even a club to party at. Why one star? These bastards are extremely RACIST.

No really. I'm appalled at the attitude by some of the people that work at the casino. However Eric and Victor at the downstairs bar close to Oceano were very sweet. It was one of the cocktail waitresses that I did not appreciate. Her attitude and screaming at us for playing roulette in the same manner as everyone else was rude as all hell.

We also booked our room online for the Tuscany Tower. Tell me why the first room we went to looked like a run-down motel? Avoid 8th floor. We went downstairs to remedy that fact, and we were sent to the 9th floor which looked more like what we paid for according to the website. Everything was such a hassle at this hotel. Even when we put the "do-not disturb" sign on our door, the damned housekeeping ladies opened it OVER FIVE TIMES and we had to scream "NO WE ARE SLEEPING!!" There were no chains on our door to lock them out and it was just plain disrespectful how they kept trying to open our door in order to rush us out! It wasn't even 12pm YET! We had a late check-out at 2pm, and they still kept trying to rush us out... unimaginable service practices! I was honestly shocked. Circus Circus I'm sure would've had better service and cheaper rates! Peppermill was just simply exhausting to cope with. I am thoroughly disappointed with their perception of what "service" is. Their managers may need a lesson in what that is!

The restaurants are horrible as well. Don't even bother with Club Edge. Review to come in detail.

I'll never waste my hard earned money here again in this so-called farce of a hotel/casino. Best of Reno my ass.

28/02/10 | Link | Rating: 1.0
164. Jenny K.
Mediocre hotel with thin walls and tacky decor.  Yes, I agree there is a degree of tackiness expected in Reno, but this hotel is having an identity crisis as it is literally three distinct themes stuck together: the Tuscan/Roman theme, the oceanic, Caribbean theme, and the standard cheesy Reno hotel theme.  Our room was Tuscan/Roman and was clean and a large size but the walls were paper thin.  We could hear every person walking down the hallway, the sound of pipes clanging and movement in the room above.  The thermostat was locked and every time the temperature varied, the fan would turn on very loudly.  I was awoken from sleep several times due to this stupid loud fan.  The bed was decently comfortable.  The channels offered on the TV sucked.  One of the better amenities was the fitness center, which was large and had top-of-the-line Precor machines as well as a really nice studio with nice wood floors, ballet bars, and a good selection of mats, medicine balls, and exercise balls.    

The Island Buffet had its very own rainforest theme, with fake tall trees that swayed and a soundtrack of jungle noises and periodic fake tropical storms.  This I found kind of funny but the food offered was not very good.  The salad bar was non-existent and I realized how poor this buffet was when we ate at significantly better buffet at the El Dorado the following night.  

The other annoying thing about the Peppermill is its distance from everything.  It is way past the main drag of other casino hotels and is about a ten minute car ride away. If you want to have the flexibilty of going to other casinos by foot, the Peppermill is not a good pick.

02/01/11 | Link | Rating: 2.0
165. Derek M.
I would give this place a four but I got to say coming here last time was a much better experience....

Place still looks nice with the neon lights...sometimes it can get irritating tho...

Parking is easy not as hard and jam packed as other casinos...

The self-check in machine was OUT OF ORDER which really pissed me off because that was really convenient last time...So we waited in line for about 20 minutes....when I finally got to the receptionist.....didn't have the room we requested for us, which caused us to wait another 10 minutes...

Aside from that and the rooms being just OK...this hotel is pretty inconvenient if you want to hit up the other casinos....because the closest one to it would be Atlantis which is a long block away and still isn't walking distance IMO....

Good thing is they have a nice pool here....

Probably wouldn't want to come here again just because if your not doing so well gambling wise here there's no where else to go unless you drive out towards Silver, El Dorado, or Circus (which are all connected)...

02/09/08 | Link | Rating: 3.0
166. Melinda M.
My fiancee' and I were on a very long road trip and had VERY poor service at the other towns we stopped in prior to getting to the Peppermill (much later than we expected due to inclimate weather).  A charming young woman ( Jenn) welcomed us at the front desk, made sure our room was exactly what we had reserved (a room in the new redecorated Peppermill Tower).  We walked into a beautifully appointed room with a four poster king sized bed (that was MASSIVELY comfortable), a two person hot tub, a nice sitting area, a good sized bathroom and a nice view of the city.  Everything looked new and was so comfortable.  We jumped in the hot tub for a bit, then headed out to Oceana for dinner (recommended by the front desk staff).  The decor in the restaurant was fun and lovely.  Our waiter (Sal) was informative and very nice.  My fiance' ordered the specialty drink of the night and the waiter came back to inform us they had run out of one of the ingredients but that the bar staff was running over to a sister restaurant to get the needed ingredient and apologized for a slight delay in getting his drink to the table.  It was a bare five minutes later when we got served his drink.  It was so impressive that they went to all the extra trouble for one drink ingredient.  The lobster bisque was divine, creamy and full of lobster chunks.  The ceviche was VERY tasty and was a more generous portion than a normal appetizer portion and the hot tuna sushi roll was excellent. A big portion of sourdough bread was served promptly when we sat down.  After all the delicious appetizers, we only split the chef's specialty  of the night, parmesan crusted sea bass.  This dish melted in your mouth and had a nice side of steamed vegetables with it. Again a generous portion.  We passed on dessert and even though because of our late arrival, we were the last guest in the restaurant, not once did we feel rushed so they could close.  We left the restaurant and spent the rest of the evening gambling.  They had several $5 and $10 blackjack tables and plenty of slots.  While one deck blackjack was NOT my friend this trip, the dealers were fun and our companions at the table were easygoing and made losing my money a lot more fun  lol.  

We will go back to the Peppermill again and again now, and we would highly recommend the little extra it cost to have a tower room with the hot tub!

Thanks Peppermill and staff for saving us from a totally disappointing trip!

02/01/11 | Link | Rating: 5.0
167. Stacy B.
The Peppermill's $400 million Tuscan renovation looked like a giant Olive Garden---except for the bottomless salad and breadsticks.

Believe me, it'd be more impressive if they offered salad and breadsticks.

The new sections are indeed beautiful, but in most cases your backdrop is an old dilapidated casino with busted windows, missing screens...you get the picture.

Give up the neon, Peppermill!  Spend another half mill and complete the picture.

Olive Garden fans...enjoy!

17/01/09 | Link | Rating: 2.0
168. Bishop I.
I am updating my review based on my most recent stay. After my last review, I was contacted by Dave Fuller, hotel director. He was very eager to make things right and rebuild a relationship between the Peppermill and myself. My husband and I went up last weekend and stayed in a Spa Suite. The room was perfect, and at an amazing price. We had fun in the casino and spa. Our treatments were amazing and we had an AWESOME time. I really appreciate the fact that Mr. Fuller takes customer concerns and feedback seriously, and strives to keep customers happy. We will definitely be returning!

10/04/12 | Link | Rating: 4.0
169. Linda O.
I really shouldn't complain as we did get a pretty awesome deal however people should know what to expect.
We stayed in the Peppermill Tower which I thought had been remodeled and why we got a deal not sure... The clerk asked me if we had a preference on the room and she said I can give you a pool view. SWEET... uh but the room and ac and garbage didn't resemble the pool. She was clearly new. We didn't complain we just kept it. The floor had 2 wet spots where they had either spilled something or just cleaned which kinda grossed me out. The furniture drawers wouldn't open or close properly and the paint was worn off the front of it so bad it looked like we were in a remodel as it was being done. I also thought it advertised refrigerator which is great when you have kids etc. However it was stocked to the gills with drinks for you to buy so we had to cram the couple of things we could into the nooks and crannys and hope not to set off a sensor like we just chugged a red bull from the fridge.
The pool was nice. We did use it both days we were there cold and all. The margarita machine did not put out a great drink so we stopped at one.
The arcade was nice as well. My kids enjoyed that.
I have reviewed a couple of the restaurants as well as we had both a great experience at one place and not so much at the others. The coffee shop in the lobby is by far some of the friendliest and all the goodies and gelato there were great. The hotel isn't really walking distance from the strip but set in a nice spot. Close to a mall, and a movie theater and a few good restaurants.

30/09/12 | Link | Rating: 2.0
170. Ang D.
We had a king size room with "extra cheese".  The cheese being the gold accented furniture and hideous reproductions of Lawrence Alta Tadema art PLASTERED throughout the rooms and hallways.  I'm a huge fan of Tadema's art BUT these repros had the oddest looking eyes.

Rooms have all been redone with super nice bedding.  Huge fan of the baffle down quilts.  Not  a fan of the $11 charge  for internet access and the $9 charge for a pot of coffee (no coffee maker in room).

I would've given more stars if it were not for the very audible sex fest taking place in the room next door.  How do you explaining the headboard banging and grunting to your kid?

From the amount of time this went on, I would give our amorous neighbors a five out of five.  Yay for them!  

Signed
Screwed by Proxy

16/06/08 | Link | Rating: 3.0
171. Shelly G.
Last September we stayed in the Tuscany Tower and were very impressed with our room. This past weekend we stayed in the Peppermill Tower and were VERY disappointed. All night we could hear the water running in the surrounding rooms (toilets flushing, sink, etc.) and the bed was VERY uncomfortable. The food at Cafe Milano and Oceano was awesome, which was the only saving grace this whole trip. Next year we will not be staying here.

10/09/12 | Link | Rating: 2.0
172. Nathan O.
The Peppermill is by far the best casino/resort in Reno. It's almost like it doesn't belong in Reno. The restaurants are top-notch, the games are great, and the resort/hotel itself is amazing. I love the Peppermill, and in all honesty, I hate most casinos. :)

12/09/12 | Link | Rating: 5.0
173. Anthony M.
went here for my 21st w/ my parents. Great place, the day after my 21st I won 1600$ on my last max bet pull of a 100$ bill on a dollar slot machine. It was amazing. Super friendly service, great drinks, great bars and bartenders. going back soon to looses all this extra money that i dont need (yeah right!) haha.

23/04/11 | Link | Rating: 4.0
174. Juanita L.
Beautiful spa facilities in the new wing of the hotel, with steam room, sauna, whirlpool and ice plunge. Unfortunately, the aesthetists are not good. My daughter got an awful facial and complained about it. Later,  I went back for a facial and got booked with the same girl. We both complained, but the girl is still there!  Previously, I had a wonderful facial with a European woman who is no longer there--apparently she was fired for doing too good a job and not charging more $$ for it. The spa is great, but the procedures are not.

16/09/11 | Link | Rating: 2.0
175. Daniel N.
Without a doubt Peppermill is the best place to stay in Reno. Had a huge room in the new Tuscan Tower. The bathroom was enormous, marbled floor with his and her sinks, separate showers (and toilet area, plus a jacuzzi and a  flat screen TV. The bedroom was huge, with a king sized bed,and a second flat screen tv in the bedroom.

All the resturants from Oceano to Island Buffet are awesome. Never win much in the actual casino, but I'm there to relax more than to gamble.

The complete remodel job has been well done and I highly recommend this hotel!!!!

21/02/09 | Link | Rating: 5.0
176. Steve L.
Tuscany tower was exceptional.  First time staying here and looking forward to coming back.   Pools are very nice.  Fitness center is exceptional.  Slots were generous, table dealers nice and restaurant selection very accomadating.   Only one problem during my stay.  Server at Oceano was horrible.  Also the free wifi was fast!

17/08/12 | Link | Rating: 5.0
177. Frank J.
As always nice clean spacious room (suite), lovely dining as usual.  Pool area is very nice and service is always impeccable.   Better yet they comped my room and I left with their money.  Will never go to Vegas again, over!  Reno is the spot.  Got the lake and all the beauty surrounding the area. And lovely golf courses if you like to play.

17/09/12 | Link | Rating: 5.0
178. Ambur G.
I like the Peppermill casino a lot! It's clean, friendly staff, the rooms are nice.  I've stayed at a few different hotels in Reno, this one was definitely my favorite so far.  I'm sure I will be staying here again in the future.

03/06/11 | Link | Rating: 4.0
179. Dave G.
It's big and some parts of it are nice.  However....they market themselves as a 4 Star Property....not all of this hotel is 4 star quality.  It's Reno so nothing is Five Star. Within the last year this place has reduced it's comps to players and has increased it pricing.  Years ago it was a great place to hang out and stay at....seems like those days are long gone.  With a hefty resort fee and and increase in prices....I can't recommend or justify staying at this hotel.

19/09/12 | Link | Rating: 1.0
180. Tiffany T.
This is a 4 star hotel. I gave 5 stars because the front desk hooked me up with a Grand Suite room. My boyfriend and a few friends came for Labor day weekend for the Rib cookoff. Booked this hotel through Travelocity. Apparently, they were having a special, if you book the regular Peppermill room, you can upgrade to a spa suite. After a 4 hour drive to Reno, we arrived at the hotel, had to line up to get our room at the Front Desk, then dude told me that I was booked for a 2 Queen bed room AND they didn't have anymore spa suites available?? WTH? But eventually, the guy was able to get us into the Grand Suite, which btw was a pretty nice room with a decent view. So we got to stay in a premium room with no extra charges for 2 nights.

The room was very spacious and had a large flat screen TV, jacuzzi, shower/steam room, soft carpet, and verrrryyyyy comfortable bed and pillows.

The night we got here, went to the tables to play a bit. I ended up breaking even. Second night of our stay, played at a pai gow table with an awesome dealer and tripled my money! muahhaha... That made my  night.

Pretty lucky casino, maybe I'll come back to try my luck again. See you  next year!

01/09/08 | Link | Rating: 5.0
181. Leigh B.
The spa is awesome-professional and luxurious. However, the hotel is huge and confusing to navigate. The buffet was okay, but I did get a mild tummyache, and it wasn't from overeating. The staff are nice but I had to ask twice if I could store my luggage until my room was ready, the clerk didn't know that was an option. The 24 hr cafe is expensive and mediocre. The other restaurants are extremely expensive for what you get. The rooms are large, clean and quiet and the HD TV's are amazing.

24/09/11 | Link | Rating: 3.0
182. Nicole C.
Ok where to begin. This was my first trip to Reno as an adult. We pull up to Peppermill and it looked awesome. The valet was very nice and took all our bags. Its was a girls weekend (over-packing as per usu) and even took my board game. (I said over-packing). We walk it and its buzzing, I start feeling happy and giddy ready to have some fun with my gals. We go to check in and the gentleman there was awesome! I cant remember his name but he was employee of the year for 2012 and I can see why! So after checking in, we wander around for awhile then got to our room. Totally awesome. Great room we had a view of the pool and since it was a smoking room the windows opened! So that was the one benefit of the smoking room. Now here is where it all goes down hill. The service staff here is the worst. Except for the server at the 24 hour restaurant and our server at the steak house (i think his name was Franz). Other then that they all were horrible. Getting drinks at the bar, you would think i asked them to make 30 long islands not 2 grey hounds. And I have bar tended, so don't look at me crazy when you don't get tipped, because at this point I gave up on giving tips for shitty service. The pool service was a joke and every single staff member was completely rude. I get it you are in the heat and have to deal with people but its called fake it. I work with clients and vendors and would never act as these people had. We were told that all the cabanas were sold out and since we watched them all day, no one and I mean no one went into them at all, they were empty practically all weekend.  We went back to our hotel room and decided to play a game and guess what they never gave me the game. I called they didn't have and said to keep calling and they may find it. So i just chalked it up to the game gods and said wtf. Game was never found. As we went to our dinner the men who are at the bouncers at the club asked for our Id's (very rudely) and I asked all this for dinner (thinking maybe its a dinner club and they have a age appropriate  show) and he tells me nothing as we walk to the hostess the bouncer yells you guys aren't going to the club and at this point I'm so annoyed I yell back something like "its 7:30 i don't know who goes to a club this early but its not us." Dinner was wonderful and the food was good in the 24 hour place as well. But that's about it. I did have fun but only because I was with my friends. I can sadly say I was not impressed with the staff (even the bell hop was standoffish when he came to get our bags) and that made a huge impact. I was glad I had got a packet that had this room deal because had i paid full price I would have been livid. And one last thing. I tried to book another room visit prior to this visit because it expires in September and was told that they had no more rooms for this package. So i am now out 50.00 bucks for something that I can not use. Pretty shitty deal if I say so myself. (and i tried booking it in May)

16/08/13 | Link | Rating: 2.0
183. John H.
Have stayed at the Peppermill 3 times now, been upgraded for free twice, and always get a perfectly clean room where everything works the way it should.  Staff is very attentative, and the restaurants are great.  I'm not a gambler (better things to spend my entertainment $$ on), so I can vouch for everything else being up to par.

29/09/12 | Link | Rating: 5.0
184. Allison M.
It doesn't get any better than the Peppermill! We have been staying here since before the remodel and I loved it then! I don't care for the generic Tuscan theme, but in my mind, Peppermill can do no wrong! We always stay in a spa suite with a hot tub in the room! The Island Buffet is delicious, some of the best Prime Rib I have had, ever! The service is excellent, the slots are loose and the drinks flow freely. Now, I just need to to figure out how to make it to the Diamond level and I will never leave!

26/07/11 | Link | Rating: 5.0
185. Ava G.
I struggled between this place and the Grand Sierra but Peppermill won me over because the pool area looked great in the pictures. Would we go back? Probably not any time soon - Reno itself wasn't all that to begin with. Aside from not having much to do, the crime we saw there this weekend was just way too much for me.

We stayed in the Montego Bay Wing (advertised for $49.99 but really came to $67 with all the crazy taxes and resort fee). Never again!

The walk to this area was probably a mile long. It was like they put you in the motel in the back lot (no it wasn't even connected to the main building). They didn't allow us to park at the lot outside b/c of an event they were preparing for the next day. The room was not as pretty as the picture. It was too small, dark and didn't seem very refreshing. There were some holes in the fleece blanket that we didn't mind too much but to advertise as the best hotel in Reno, they did not live up to my expectations.

The pool area was nice but when we got there at 1:30 pm on Sunday, the larger pool was closed up for a 21 year and older party (why!!!!)

Be careful not to touch the snacks, they are hooked up to sensors.

03/08/09 | Link | Rating: 3.0
186. Erica P.
Hmm...lets see....

Wanted to go to Vegas in July for our anniversary, but the last minute rates were ridiculous. So we decided to go to Reno hoping it would be something like it. Ehhh, negative. This hotel and casino was really nice. However, when we arrived and proceeded to check in, our spa suite wasnt ready. The lady at the check in counter was extremely rude, and offered no explanation as why the room wasnt ready. She just said, "your room isnt ready yet, do u want another room?" I definately reserved the spa suite so NO i dont want the regular room. Then I ask her how long will it be until its ready. Nonchalantly she answers, "i dont know maybe 2 hours". In the words of Too Short, Biatch!! Anyways, overall it was fun. Nice casino, nice restaurants, nice room. I still prefer Vegas though :)

06/08/09 | Link | Rating: 3.0
187. Regina S.
I've just got back from my stay here, it was our first time in Reno and had a good weekend was here Friday-Sunday.We stayed in the Tuscany Tower on the 9th floor with a view of the pool and it was really nice, big room, big bathroom, and comfy bed! The only thing i didnt like was that it was kinda warm even tho we set the AC to 40! The casino was ok didnt really spend to much time there, it was dark and had neon lights everywhere. The pool was nice got to swim and was able to tan a little. We tried about 4 restaurants there fav. was Biscottis portions were big i ordered the Garlic noodles and it can seriously feed like 4 ppl i was shocked when it came out and least fav. was Oceano food was not the great, sushi was yuck and service was slow.We went to the Terrace lounge one night and drinks were strong and love the look of the place. All in all good weekend and enjoyed my stay!

22/05/11 | Link | Rating: 4.0
188. Marty K.
Having been coming to the Peppermill for the last 16 years, I have seen a variety of facility upgrades that have transformed this place from a "nice" hotel/casino into a top-notch property.  The recent completion of the Tuscan themed area is truly beautiful with many specialty areas...Biscotti's, pool, circle bar (much better bands than the Cabaret)

The remnants of the old Peppermill are still there as the casino area hasn't had much change other than the plasma TV's hung everywhere in the pits...still, its just a great place to play without breaking the bank.

Tips:  

(1)  The bar attached to Biscotti's and the nearby circle bar will have the best bartenders as far as mixologists.  Properly made Manhattans are my downfall and these guys did it right. (perhaps a little too well!!)  The blueberry martinis are also very well done.

(2)  Ski season is a great time to gamble as most of the hotel guests are families with kids returning from the slopes at all hours of the day & night.  That leaves a lot of room at the tables...

(3)  The Island Buffet is still OK, but after watching some lady sneeze on the salad, kids handling the shrimp, etc,  I stick with the NY Deli @ the Sports Book.  Great sandwiches, sports & beer just a stones throw away...

(4)  Don't eat late at Romanza..you'll never get to sleep with a belly full of polenta, red wine & heavily sauced meats.  Don't get me wrong, its good but man, is it filling!!!

(5)  Stay away from Saucey's BBQ!!  Cheap, heavily smoked & sauced meats to cover up poor quality.  BBQ it ain't!!

Overall, this is a great destination, superb service, good food (sometimes pricey), good gaming options and I will continue my "donations" to the next upgrade on future trips...

28/12/09 | Link | Rating: 5.0
189. Deborah H.
We had a great time at the Peppermill! We ate at 3 of the restaurants there and each one was really good. We will stay there again the next time we are in Reno. My husband and I stayed in the spa suite. The bed was so comfortable we are talking about getting a new bed now :) Loved the spa in the room. The only thing we would have liked to have that we didn't is a small fridge in the room.

10/10/12 | Link | Rating: 5.0
190. Cynthia L.
love the peppermill! only place we will ever stay in reno!

11/10/12 | Link | Rating: 5.0
191. Kanani S.
I've stayed in a couple of the spa suite 1/2 a dozen times and have always been pleased. The rooms have been clean, especially the hot tubs, which I appreciate considering it's a spa suite :) The only downside is usually the check in process, get here too early or right at check in and expect to wait, get here a few hrs after check in and you're golden. I've learned to go play some slots and maybe do a late lunch before checking in, I'm not one to stand in a cattle call line. I've also learned to book through the hotel's website, I've stood behind groups of people who booked on sites like expedia or travelocity and it seems those websites tend to overbook. Make sure you ask about their player's club, my last visit I walked over to customer service booth, signed up and got a huge book of coupons and some free slot $$ that I turned from free to an extra $100 :) Not to mention the hubby and I ate dinner at Bimini's since there was a $25 off your meal of $50 or more and it came in handy. The restaurant itself was amazing, just another plus to this great hotel.

03/07/12 | Link | Rating: 5.0
192. Isabel H.
STAY AT THE NEW TOWER! We stayed at the new tower this past weekend for a concert and were VERY pleased. The bathroom was HUGE (with a TV in it), there was a foyer, dimmer switches everywhere and they seemed pay great attention to detail. And it is non smoking!!!

I did not give it a 5 star because the restaurants/bars that we were able to eat at were just OK. The fireside lounge was a cute, but a little claustrophobic and a cheesy "happy hour" (free chicken strip and shrimp cocktail) we passed, we were hoping for drink specials. Biscotti's had a pretty good soup (french onion and clam chowder) but the wings were not your typical spicy wing. And there breakfast, though slow, was a 8 out of 10. Tried the Pub on a late night and tried the Nacho's and shrimp basket, all I have to say is - eh. We did have a great Mocha in a cafe down by the lobby.

21/09/11 | Link | Rating: 4.0
193. Bonnie J.
We were marrried in Reno on March 1,2011 and stayed at the Peppermill for a couple of days before heading up to Tahoe. We loved our room, but were totally wowed by the spa. I had arranged massages for both of us and we ended up spending half of the day in the hidden garden and at the pool area, having lunch brought to us. Super romantic, in our plush robes, eating huge prawns and fresh fruit, just the two of us. Would love to go again soon!

16/03/11 | Link | Rating: 5.0
194. Benjamin F.
The bathrooms in the poker area are simply gorgeous.  Brand new, beautifully appointed.  It's the nicest bathroom I've ever seen.  I've never been happier going to the bathroom.

04/06/11 | Link | Rating: 4.0
195. Joanna S.
Stayed here Labor Day weekend for the Ribfest. One of the few good hotels in Reno. Got a suite which was fairly nice. Very roomy, not too compact. The restaurant that's open 24/7 was pretty good. Great service and good food. I have to admit when I first got here, I got pretty confused getting around because there was a lack of direction in the hotel. Either the signs weren't helping or there was a lack of signs.

11/12/11 | Link | Rating: 3.0
196. Elliot O.
After getting hooked on blackjack in Vegas I decided to try out Reno at the beginning of the year since it was within reasonable road trip distance.  After looking for a decent hotel online and checking the results on yelp I settled on the Peppermill solely due to good rates I saw.  I haven't regretted my decison yet.  Since then I've been back a handful of times already and haven't paid for a room since the 2nd visit!

The first time, due to my online research I avoided booking a Montego room and "settled" for the standard Peppermill Tower room.   I was impressed.  Granted, the Tuscan decor is slightly on the cheesy side but the room was very nice with a large bed and flatscreen tv for $60-70.  The view depends on the luck of the draw, I've had bad views of parking and buildings and stupendous views of the city and the Sierra Nevadas.  I posted a picture of my room on facebook and one of the comments I got was "wow, they have that nice hotels in Reno?"   If you bring a significant other, it's definitely worth it to get a suite in the Tuscany Tower, simply due to a bathroom twice the size with a jetted large spa tub, double sinks, and a flatscreen tv.  If I just go by myself I settle for the regular room since I'd spend most of my time on the casino floor anyway.

As far as the casino goes, all the dealers and pit bosses are very courteous.  The blackjack rules, being Reno, are better than those I've seen in CA or Vegas.  As far as comping goes it seems to me to be pretty fair.  Seems like tons of regulars have gold+ cards but they still treated me well at purple (and now bronze) levels.  I've gotten a few free meals out of them, and like I said earlier, they keep sending me offers for free nights making it impossible to resist going every few weeks.  I guess they know what they're doing.  The floor can be a little smoky but I think it's because some people just don't have the courtesy not to blow their smoke in everyone's faces.  If the dealers seem a little too lucky I just take a little break and go smoke in the corner if I need to.  The one complaint I do have is sometimes they run the margin of available dealers/tables a little too tight so that an entire pit is closed even though all the blackjack tables are near full/full at the other pits.  And it can get crazy crowded on the weekends.

That being said, as long as the Peppermill keeps treating me the way they do they'll keep a loyal customer.  I feel sorry for people who I read about or see there that have bad experiences, but it also seems like it's better to work with them nicely to settle differences instead of getting antagonistic.  For some reason some people think the way to get by in the world is by talking shit or yelling alot, and that's just sad.

29/03/11 | Link | Rating: 4.0
197. Calvin L.
Beautiful Tusany rooms and great outdoor heated swimming pool and jacuzzi..Swam with my kids out here at 30 degress in the snow and feels great. Best of all, love your new poker room when the kids are aslept.

29/06/11 | Link | Rating: 4.0
198. Je'an H.
This place is classy, and big. Maybe they have gotten a little too big. Great place to stay. Has everything. I used to be a regular at the Peppermill. I stayed there at least once a month. Had gone there for quite a few years. My casino host was a young man named Anthony. He was very conscientious, and professional. Awhile back he retired. That was a loss for the Peppermill. Anthony, along with other staff made me feel special when I stayed at the Peppermill. As the economy started going bad, I noticed that the quality in the way regulars, and people in general were being treated also diminished. I started to feel like just another cog in a big machine. My new host never even introduced himself. Food portions, and drink size started getting a little smaller. Things that made me feel special about staying there began to change, or just go away. So I stopped going to the Peppermill. I have since found a more personable Hotel and Casino that is not as big and flashy, but gives me the service I expect. I will go back to the Peppermill when I want to stay at a classy casino with all the whistles and bells, but I am no longer a regular.

09/10/12 | Link | Rating: 3.0
199. Sarah C.
I feel like a big complainer, but here's my story.......
As you can see from the previous Yelp, I am a big supporter of the Peppermill. A group of us bowl in a tournament every summer and I always insist we stay at the Peppermill. I have been looking forward to my trip this last week for quite some time. Since we were going with a group so we decided to check in on the early side of the day so we could use the Hotel Spa or just relax in the room. At 3:30pm I was told that I could get a king bed (which was requested on my reservation months ago) on a construction floor or two doubles on the 12th floor. However, neither room was ready yet. OK, I'm"m a reasonable person so no biggie. We are told to check in our luggage and we'll receive a text when our room is ready. 5:30 comes and goes and I decide there MUST be a mistake. I have NEVER not had a room available at check in time anywhere and two and a half hours later is not acceptable. I stand in line again to check in and find out that someone forgot to notify the system that the room is available. It turns up not being on a construction floor. I'm"m a little irritated, but understand that mistakes get made. I ask that our things get delivered and am told 15 to 20 minutes.

I have booked two other rooms so I call both parties. Friends checked in at 4:30 and apparently received a complimentary upgrade because their room was unavailable. Then, my mom checks in at 6:00 and I'm standing with her. Her room is unavailable also. She gets an upgrade. Hmmm.....I ask why did I not get an upgrade since I had to wait two hours for my room. He types into the computer and tells me there are no upgraded rooms available except for ones that I'd have to pay for. OK, whatever, I'm irritated, but I tried. So, another member of our group checks in at 8:30 and amazingly there is now a room available because he gets an upgrade! Again, I complain. Now, at the counter for the fourth time, and complaining for a second time, I don't get an upgrade, but a 25 dollar dining credit. I feel better that I'm finally listened to, but irritated that I didn't get more of an apology or compensated from the beginning. When we finally got to our room at 10:30 our luggage had not been delivered.....

Really, I shouldn't be that upset since one member of our group was given an upgrade upon check in, only to find out someone was already in that room (when they opened the door with the keys they were given!) No rooms were available, since they were overbooked, so they were shipped to another hotel where the doors were locked. There was not supposed to be any charge for the room because of the mix up. His credit card was charged 500 dollars! I'm"m sure it was all worked out in the end, but what a headache!

Reno is usually my go to vacation spot due to my love of the Peppermill. I'll be broadening my horizons. Also, when we bowl next year, we'll be trying a new hotel.

01/07/11 | Link | Rating: 2.0
200. Tracy A.
Easy trip on the train from Emeryville with my 2 year old. She was completely asleep when I actually got to the hotel and registered for my prepaid room. Even though they would not guarantee a crib for her, I got one with no drama. Getting her to fall asleep while mommy was in the room on the laptop and watching TV was another story!

31/07/11 | Link | Rating: 4.0
201. Steven K.
We stayed at the Peppermill Hotel for one night on our drive to Idaho. The hotel was clean and neat. The room was spacious. All in all a nice place to stay and the price was excellent.

The front desk personnel were very nice but slow. We waited in line for a fairly long time compared to other hotels and the process took longer once we reached the front desk. Inside the room, there is a refrigerator and a snack shelf with many items all hooked to sensors. It advises that just picking up the item will result in a charge. This was a bit disconcerting.

The casino downstairs was nice as were the restaurants located there. There is a kids area with all sorts of video games. The parking structure is close by, but all the spaces located near the door are reserved for diamond and gold players. We parked out in Siberia. The hotel itself is not located in the center of the town with all the other major casinos, but is only a mile further south on Virginia Street.

Considering the price, the room, and the location, I would recommend this hotel to a friend, and I will likely stay there again when I make the trip again.

04/01/12 | Link | Rating: 4.0
202. Carlota W.
I'm a very picky individual, especially in this tough economy. So you can believe it's rare for me to give a place four stars!

I "LIKE" this place, not "LOVE" it! I have had three experiences that do bother me, but all in all this place does have to most friendly staff I've come across in the five years I've been in Reno.

The first time, I guess it was last year right before winter. I went in, I was by the Oyster Bar area and I asked this fillipino woman as she was passing by, "excuse me, could I get a cocktail?" She just keeps the same pace that she was at and looks back at me and says, "I'll be back to help you"!

In two occassions, the second being just this last Saturday, I asked a cocktail waitress for a drink and they were obviously in a bad mood and totally ignored me. One of them had true audacity to make it obvious to me that she wouldn't attend me.

This cocktail waitress, after asking her for a drink, told me that she'd be back to help me. I moved to a different machine just seconds later and she passed by where I had just moved and I heard her say, "cocktails?". I looked at her, she looks the other way and keeps walking around asking if other people wanted cocktails. But she wouldn't get me a drink!

I think if I'm gambling there, and especially if I'm polite enough to interrupt them politely and ask for my drink, they should be able to write it down and tell me they'll be back with it!! Right??

Then when I was at the Oceano restaurant we had the waitress with the curly  puffy hair, she looks kinda mix or islander, heavier set, maybe early 40's. She did kinda get an attitude as she was about to give us our ticket, but I decided to order something else before we left.

But her attitude wasn't that bad, it was just an obvious face of being annoyed.

So all in all, this is my favorite casino to go to. I just hate the Silver Legacy, because I've been put at risk of getting hurt and their customer service is just straight up lame!

So, yes! I do recommend the Peppermill and their restaurant the Oceano!

21/06/11 | Link | Rating: 4.0
203. Elizabeth B.
Stayed on the 17th floor of the Tuscany Tower Suite for 2 weeknights. Costs about $89/night + $12 non-refundable resort fee + $100 refundable deposit (just in case). Monetarily, it's pretty decent price. The entire hotel is really nice and is pretty much a city within itself! Complete with a casino, lounges, arcade and a handful of restaurants.

Went here for my boyfriend's 21st birthday, unfortunately for me (20 years old) I was very let down that I couldn't gamble or enjoy their lounges. But we made due.. I watched my boyfriend play slots for the first time (won about $50)! So cool, even when you're just watching!

Like I mentioned, we were on the 17th floor so the view was pretty cool even though it didn't face anything all that nice. Ambiance of the room was really refreshing. Pretty large room; includes a 2-sink bathroom equipped with a jet-tub, separate shower and separate toilet. There is also the "bedroom section" of the room and a side room. All have a flatscreen TV.. that's three TV's in one hotel room! Bed was really comfy too. Only cons are the "Snack Bar" which takes up a lot of counter space and the items in it are sitting on sensors so even if they are touched purposely or accidentally, you will be charged a ridiculous price. Secondly, the turning on and off the lights in each part of the room was so difficult.. too fancy for me, I guess. And lastly, the housekeepers came into our rooms like three times in the morning, each morning we were there! Bleh.. It was our fault supposedly because we didn't hand the "privacy please" thing on our door but c'mon, we're drunk when we're on vacation, we're not going to remember that! ;-)

We ate at Oceano and Biscottis and Terrace Lounge..

Oceano - At check in, we received a coupon for a free appetizer. We chose Buffalo Scampi (normally $13) and IT WAS SOOO GOOD! WOW! Their complementary bread was delicious as well, I was in heaven even from the start! For our entrees, we both ordered the 8oz Filet Mignon ($31). Entree is served with two sides. I got vegetables and these little potatoes (Would have been better with ketchup but didn't ask for some reason), my boyfriend got vegetables and rice. He enjoyed the rice, but I thought it was just okay. Now for the meat, it was amazing. The texture was just like a marshmallow, it was SO TENDER! Never have had better in my life. Our waiter, Sal, was an alright server. He had trouble hearing what we were saying some of the time and didn't care to refill our drinks after walking past our empty cups a few times. This irritated my boyfriend quite a bit, but I wasn't too finicky about it.

Biscotti's - Ate breakfast here once, they have a little doughnut/pastry/ice cream shop beside the actual restaurant. We had delicious hot chocolate, but not the freshest doughnuts. We also ate dinner here that night. Their complementary bread was kind of hard, so we didn't really eat it. Our server, Michelle, was great! She helped us decide on what cocktail to order and thoughtfully described the meals we were interested in ordering. My boyfriend orders the Ribeye Steak Sandwich with a small green salad. He loved it and the bite I took was yummy! I had a club sandwich with watermelon salad (basically a fruit cup). It was pretty good but not great. I think it was just too fancy for me, honestly. Every ingredient was very flavorful, everything is herbed and what-not. I just didn't enjoy having these weird leaves in my sandwich, it was like rosemary or something.. just didn't go together. And I wish I could have ordered plain fruit. This watermelon salad had dressing on it (like an italian dressing of some sort) and weird green stuff sprinkled on it. I've never ate anything like that and I literally almost gagged, lol, weird I know! Oh and lastly, I asked my server for yellow mustard and she gave me a bottle labeled, "Yellow Mustard", but it was really dijon/brown... bleh! Hate that stuff!

Terrace Lounge- Again, being only 20, I couldn't eat or even be in the lounge area so my boyfriend decided to just to cash in the 2 for 1 cocktail coupon that we received upon checking in, and he ordered me Garlic Fries to-go. To be rude and blunt, our waitress sucked. It wasn't even busy so no excuses! Haha. So anyway, she was nice for sure, she was just kind of dumb/lame.. She didn't introduce herself by name so I don't know it; she was white, pretty thin and had long straight brown hair. Anyway, she spoke kind of awkwardly and didn't seem too comfortable when telling us about menu items. Our order took about a half hour!! For 2 drinks and Fries! Seriously? The Garlic Fries were maybe the best I have ever had BUT cold -.- She didn't even offer us napkins/plastic bag/ketchup.. just lame service, in my opinion. In addition, upon checking out of the hotel on our last day, we found out this waitress charged the order to our room, but we had already paid while we were at the restaurant. Hassles like this are just annoying..

26/11/11 | Link | Rating: 5.0
204. Grant B.
dump! went in to watch a boxing match and couldnt get service two barstenders for a venue that size , both were working the waitress station. a little round troll rudely served me after i was passed over several times. cheap skate seenos don't want to put one more bartender on staff to cover a big event like that.

15/09/13 | Link | Rating: 1.0
205. Spanky D.
By far the best run gaming property in Reno. All that's missing is a hip noodle bar or signature restaurant where locals could bring out of towners. Expansions have been top quality but still too much neon to justify 5 stars and the large Virginia Street signage doesn't match the direction the property is taking.  Gotta replace that 90's relic with something more befitting the Tuscany themed expansion motif.

10/02/11 | Link | Rating: 4.0
206. Brandon Z.
Stayed here a year ago for a few weeks, on business.  Nice casino and very nice rooms.  Had fun playing table poker and some slots.  Parlay was cool and easy-going.  Restaurants tend to have good food.  Big-screen LCDs in the rooms.  

Only drawback is that the casino floor tends to be very dark.   Also, don't get fooled with cheaper rates because they'll stick you in rooms that only overlooks the loading dock.  At the bars, the bartenders won't give you free drinks unless you put in $10 for the video poker machines.

14/12/09 | Link | Rating: 4.0
207. D.wight L.
This review is for the casino floor only though I've been in their newer "Tuscan" rooms which are quite Vegas-esque. Highly needed renovation cuz the older rooms are well, old. The casino itself is an ever evolving process but they adamantly hold on to their gaudy neon and mirror theme. It's cheeky, loud, not posh, bright and fun but can get on ones nerves if tired.

This is not an upscale casino but a fairly well-run, ordinary joe type of casino. Unpretentious peeps that genuinely enjoy a good time. If you're a pop music lover this place delivers with a center stage for live cover acts that can be seen and heard through out the gaming table area. Also small flat screens dot the bar and video machine areas that shows some music videos and not really seen but very worthy live act performances from anyone from Dave Mathews to The Who to Beyonce. Very eclectic and I can play video poker for hours to this shit.

There are all these little hidden nooks and crannies where you can just chill and lounge. Some are not even really visible and unless you're a regular or with one, you probably wouldn't find it. The Fish Bar is a small dark room encased in a blue aquarium filled with tropical fishes. Very relaxing. The Fireside Lounge is a Peppermill signature, with red lighting, velour (but suspect) couches and of course a bubbling fire pit in the center. On some nights it can be a cross between a camp fire and an early 80's blow/swinger's party. Sounds enticing? To some it is right up their alley, mine included. The drinks are legit and proper here and if you're not gaming, they can cost a pretty penny.

I've been to all the casinos here in Reno and I've pretty much feel the most comfortable here. It's not as fancy as some others but on the same token it's also not as ghetto as some of the other casinos more downtown. It's right in the middle and just like me, it's tacky yet fun entertainment.

27/11/08 | Link | Rating: 4.0
208. Harmit T.
We stayed two nights in Tuscany tower Suite. It was pleasant experience. This place is very near to sky resort Mt. Rose.

06/01/13 | Link | Rating: 5.0
209. Heather C.
The Peppermill Reno is a very nice place to stay! It has excellent amenities and a huge selection for dining! the rooms are fabulous as well! We had a suite in the Tuscany Tower.

07/01/13 | Link | Rating: 5.0
210. Linda H.
Stayed just one night this time. Check-in was efficient and the gentleman who helped us was very pleasant and helpful.  Accommodations were very nice - and clean. Only negative was the shower - it wasn't screwed on tight and it sprayed all over the place.  Other than that, the room was comfortable and spacious (Tower).  Dinner at Oceano was excellent - all-you can eat sushi - Oops, we over-ordered (didn't realize the size of the roll) Fortunately, the waiter did not rush us and we almost finished.  Unfortunately, you cannot take the leftovers (understandably) but I hated to think they would be tossed out.  Next time we will explore other restaurants in the hotel.  The fireside lounge is always a nice place to relax.

07/01/13 | Link | Rating: 5.0
211. Wayne S.
The Tuscany tower represents probably the best standard rooms in Reno.  Very similar to a slightly smaller Las Vegas Venetian room.  Very, very nice.  Other rooms are good, not great.

12/01/12 | Link | Rating: 4.0
212. Marilyn R.
This is my hotel of choice for my business and personal trips.  Rooms are clean, service friendly and efficient and the restaurants are excellent.

13/01/13 | Link | Rating: 5.0
213. Patrick M.
A friend and I went over Labor Day weekend just to get out of the city.  Neither of us had ever been to Reno before.  Through hotels.com , we got a room in the "Montego" wing for $70.  When we got our bill we, too, were charged the "resort fee", but it was part of the $70.

When we arrived, I was wearing a polo shirt, cargo shirts and flip-flops.  My feet were dirty and dusty from tramping around Lake Tahoe all morning.  When we walked into the lobby, my friend said "oh-oh!  Looks like you're overdressed!"  And she was right.  Trust me when I say that Old Navy is high-end to the people who were at this resort over Labor Day weekend.  At least most everyone was wearing shoes.

The Peppermill has recently had a very expensive renovation/upgrade.  The public areas and casino/restaurants are about as over-the-top and tacky as you can get.  It looks like Liberace threw up.  Teletubby colors, gazillions of led/neon lights, "Tuscan" columns/marble, outer-space carpeting and sparkly/shiny surfaces everywhere.  It was awesome in its hideousness!

The Montego wing is connected via a skywalk from the main property, obviously the old part of the property (but it has been renovated).  The skywalk looks like something one would expect at Disneyland: it has these funky bluish/purple lights that run the length of it.  I joked that they were UV lights to sterilize the lesser Montego denizens before they were allowed back into the main property.

Our room was clean and comfortable.  Two very nice, soft queen beds, a large plasma screen, nice, large bathroom with granite countertop, tile floors and the standard blow/dryer, glassware, coffeemaker (in the bathroom.  that always kills me) towels, soaps, etc.  We did not notice any smoke smell (we were on the non-smoking level) as others have.  The hallway did smell like a dirty bong at one point however.

The casino is gigantic.  Tons of slots (which I have little use for) and a fun/frenzied gaming area.   The croupiers at the roulette table we parked at changed frequently - but all were fun and nice.  I know, I know: roulette has one of the worst odds of any game in a casino.  But, I can't help it.  The cocktail waitress was there frequently as well, and drinks were decent (they are free, after all).

Free parking in the spacious, easily-accessible parking garage.  

We went to the other casinos "downtown" - meh.   Downtown Reno is a dump -  Reno 911makes it look better than it really is.  A bunch of hillbilly kids roaming the streets trying to be cool.  Reno hipsters, I guess.  Honestly, if I ever do return to Reno, I'll definitely stay at the Peppermill again - and not leave until I return home.

08/09/09 | Link | Rating: 5.0
214. LIEN T.
Excellent hotel for lovers and families.  Our families love and enjoy our past visit at Peppermill Hotel Casino, Reno.  We stay at a smoking scenic suite and can't smell any cigarette at all.  Even when you walk around the casino and into the Arcade you can smell the fresh air.  We will definately come back here to stay whenever we're up in Reno

21/01/13 | Link | Rating: 5.0
215. Loretta V.
I stay at Peppermill monthly and love it.  I have never had a bad time there, never win anything but enjoy my stays.

13/12/11 | Link | Rating: 5.0
216. Steph L.
This is one of the nicest looking hotels in Reno.  Service however was not-so-great.

We checked in late on Sunday night after a short drive from San Francisco and for some reason they messed up on our hotel reservations.  The rooms we booked together were separated on different floors, which made it a great inconvenience.  After a long period of negotiating, they wanted us to downgrade for a lower price, but luckily my friend who works in the hospitality industry was persistent about not doing so and we finally got upgraded with no additional charge to a luxury suite.  Our room was in the Montego Bay Wing and our view overlooked the pool. :D

Service - they wanted to charge us additional $10 for extra blankets and pillows which is uncalled for since we didnt ask for a roll-away bed.  In the hospitality industry, you can't just automatically assume and inflict a charge for more than the number people staying in a room.  Personally, it wasnt my type hospitality in a hotel.  They also wanted to charge us extra for extra towels.  Ironic since we did not ask for housekeeping and left the Do Not Disturb sign up.  Their reluctance to resupply us with towels was again not the type of hospitality I was looking for in a higher class hotel (as compared to other hotels in Reno).

The Casino is very bright lit, some of the dealers were very enthusiastic about conversing with the gamblers and getting to know their names.  It made gambling much more fun.  But there were some towards the end of the night/early morning that were not enthusiastic and did not make gambling enjoyable, therefore with the change of luck and growing weariness, caused us to leave the tables.

Overall, it is one of the nicer hotels of Reno.  Parking in the structure lot took quite some time to look for parking spaces.  Service was also mediocre and less satisfying than expected.

The check-out was pretty darn long, if you want to beat traffic and not get caught in the chaos, check out using the drop off box or tv in the room.

Another tip: If you happen to gamble there with a frequent gambler card, I think they'll email you complimentary hotel stay for odd weekends in the month to encourage you to gamble :D

02/01/10 | Link | Rating: 4.0
217. Debbie K.
In reading a new review about the Peppermill, it reminded me of something I learned at my last visit to the Salon at the Peppermill.

Besides the massive (for Reno) hotel expansion, they also undertook an underground project.  They drilled down to access geothermal sources, which they are now using to heat the property's water supply.  Link to story for anyone interested.

hotelinteractive.com/art…

While I visit the Salon regularly (because of the hairdresser who works there - who earns my 5 stars), I now have another reason to use their services - their use of renewable energy.  

The Spa/Salon has a separate entrance away from the casino, as well as designated, covered parking spots for spa/salon guests.  The furnishings are luxurious and the atmosphere is calming - all leading to a much more enjoyable experience.

19/12/09 | Link | Rating: 5.0
218. Randy C.
The Good

Best sports book in town
Mile high deli sandwiches
Gigantic canolis
Great rooms
Great food at Romanza, the Italian Restaurant.
Lots of Gaming options
Positively monstrous convention area
The HD videos from around the world that play on the big screens are beautiful.

The Bad

Confusing Casino Layout.
Easy to get lost
Hard to find your favorite table
Awful gelato upstairs
Smoke.  Ugh.
Location - way off the strip at the far end of Virginia.
Service is slow, bad attitude by some of the staff

The Ugly

The decor is pretty tasteless, but I write that off to Reno.
The remodel is evident everywhere and it doesn't match up.
Another wanna-be Tuscan makeover likely from a decorator that's never been to Tuscany.

Overall, this is a great Reno destination.  Next to the Nugget, it's about the best thing going.

26/05/09 | Link | Rating: 4.0
219. Becca B.
This review is specifically for the new spa/salon in the Peppermill.

I went for a pedicure over the weekend and had a truly happy experience.  Although I was unable to take advantage of it due to time constraints, whatever service you choose (i.e. pedicure, facial, etc.) allows you all day access to the spa, including the pool, jacuzzi, sauna, showers, relaxation room, and more).  I will definitely make the time for that with my next appointment!  The pedicure was well done and thorough; the chairs were comfortable and there was t.v. with soothing scenes of Hawaii and Italy playing or you can opt to listen to music on Bose headphones while your chair "rhythms" to the beat of the music.
The Peppermill has done a great job with decor of this spa...I had been very anxious to check it out and was extremely pleased with how professional and clean it appears.

The only reason I subtracted a star was because when my mom got up after her pedicure her polish accidentally smeared on her toe.  When she immediately walked back to the tech to have it fixed the tech loudly announced:  "She messed up her toe, and I'm already running late"!  This really embarrassed my mom (who had done nothing, by the way, to purposefully "mess up her toe"...all she did was walk to the waiting area from the nail area).  Even if the tech was running behind it would have been far more professional to bite her lip, quickly fix the toe, and move on rather than humiliating a client.   That mishap aside, I will absolutely go back for more services-hoping to go for a facial next time! :)

06/10/09 | Link | Rating: 4.0
220. Jax P.
probably the best hotel in Reno... i'd say this rating is really a 3.5ish.  check-in was pretty simple, as was finding our room, but the place is sort of a maze.  The room itself was quiet, great view of the mountains, very clean and the bathroom was awesome!  (we stayed in the tuscany suites)  perfect tub for a bubble bath! :)  bed was super comfy.  the decor was a bit 'over the top'  ie: too many chairs, very large wall art, etc.  but it was a nice room overall.  we had the 'Stay Lazy' package which meant a 2 pm checkout, $25 credit for the mini bar, and $50 room service credit.

we spent a little time in the arcade, which was fun, but the arcade 'system' w/ a card was DUMB!  there is a machine to get tokens but only 13 of the games actually TAKE tokens anymore!?  wtf?!  we had a roll and some oysters at 'oceano' - roll was blah, oysters were fine.(our server was great)  but it was the actually restaurant we couldn't deal with...neon visual simulant overload...OYE... its very similar to the rest of the Peppermill Casino - Neon Hell.  We went across the street to Ruby River for steak, which was delicious.

We ordered room service the night before, so breakfast would be delivered at 10 am.  it was on time, all the food was hot, and actually very good.  we had the 'privacy please' sign hung on the door, and didn't have any issues w/ maids interrupting.  we checked out at about 1:30 on the TV.  we decided to double check the charges at the desk, and good think we did because the room service credit had accidentally been charged, but they removed it and apologized.  

overall, a good experience, we were happy.  getting $75 in credit and an extra couple hours to be lazy in the room made the $140 pricetag decent.  It's Reno, not Vegas.  ;)

04/03/10 | Link | Rating: 4.0
221. eric k.
Not a bad place.... nothing special.... your typical casino.  Felt nicer than some, but not as glitzy as others.  Nothing from keeping me from taking another room here.

Parking was decent and free, layout was as confusing as any other casino that I've been to.  Staff was friendly.

I think the rates were pretty good.

10/01/10 | Link | Rating: 3.0
222. Deirdre P.
For Reno, this place is okay-but ONLY the new end of it. The old end is nasty and smelly and totally old school reno. The new end is wannabe vegas. That end doesn't smell and is more open and isn't full of the whole water theme.

Look for online deals people! We got a SPA deal (from SPA magazine-but they offered a similar deal as their romance getaway) for 269 a night you got to stay in one of their ultra nice suites (with a HUGE soaking jet tub that has plenty of room for 2), 2- 50 minute massages worth 110 each, dinner for 2 at bimini steakhouse (a $100 credit for dinner really), champagne delivered to your room and a spa gift (a $10 bottle of bubble bath that I used in our room!). Yea, basically its a great deal! and I thought our mini getaway here was great!

gambling area is too hard to breath in...so we werent much of gamblers that stay.

09/01/10 | Link | Rating: 3.0
223. jjj j.
Althought I am not a gambler, I would still say peppermill is the best casino hotel in Reno.
first of all, staffs are very friendly, it's more than just a casino.
Newly renovated, all the rooms are with big flat screen tvs, so you can access to the game with out even getting out of your room. extremely  comfortable bed and soft bedding got me to sleep like a little baby and woke up regenerated the next morning. Peppermill's prompt breakfast in bed service is only a phone call away.
There are many restaunts to choose from, nice recreation pool, aren't these enought to made a  great stay?
(For wedding couples' need, there's also a fabulous chaple inside the hotel)

10/06/09 | Link | Rating: 5.0
224. Jer A.
I stayed third floor in the north wing.  Rooms are okay, did not like the exposed snack tray (if an item was removed for 45 secs, it would auto charge an average of four bucks per snack which is really worth a buck or two).  Did not like the built up static in sky walk hallway to get to casino/pool.  Liked the outdoor heated pool, best part!  Also liked that they gave us a room on arrival whereas Atlantis was fully booked.  Enjoyed the buffet but almost 30 bucks each adult..  a bit pricy whereas Silver Legacy was just as great for closer to 20 bucks buffet per person.  Not sure if Saturday vs. Sunday was the difference.  Not too bad for a Saturday night stay.

13/02/13 | Link | Rating: 3.0
225. Norm Q.
The place looked pretty good inside. The bartenders and staffers at the sandwich shop as well as the cafe were impatient and made us feel like we were intruders....I blame the hotel management...thanks but no thanks guys.

14/11/11 | Link | Rating: 2.0
226. Christina M.
Favorite place to stay in Reno!
The Tuscany Tower rooms are very nice, although they're a long walk from the casino. We're staying in a Tower Room this time just to compare the two.
Dinner at Romanza was one of the best Italian meals I have ever had (and I've been to Italy!) and has a pleasing ambiance.
The Casino on the weekends has always been lively and fun when I've been there, although it's looking dated and the neon lights are even more obnoxious here than most casinos.
The Fireside Lounge is a great place for a drink if you're looking for a chill vibe. The Terrace Lounge looks gorgeous, although I haven't had a drink there yet. It's on my "must do" list for our trip there next month though.
The filet mignon egg benedict at Biscotti's was truly wonderful. I had it over a year ago and am still thinking about it.
Food at their diner is eh. Their signature Bloody Mary was disappointing.  
Overall, the Peppermill is currently my favorite place to stay in Reno, and I've stayed at most of them.

07/01/13 | Link | Rating: 4.0
227. Katie O.
This place is disgusting! I went there last weekend for a wedding. When we checked in they were very nice and told me I'd be staying in a king sized bed in a non-smoking room. When we checked in there were 2 beds on a smoking floor. I didn't complain since it wasn't that big of a deal. My friend, who was also staying at the casino with her boyfriend said there were dirty towels in her bathroom and expired sodas in their minibar.

When we went to the wedding on Saturday and had dinner the food looked gross, but I figured it's a casino, they aren't known for their cuisine I'm sure it will be fine.

OH MY DEAR GOD!

If you've never had food poisoning before consider yourself lucky. I was throwing up for 4 straight hours (amongst other things). I have never been so sick in my entire life and I pray to god that I never get that sick again. I called my friend, sister to the bride, and asked if she felt sick. She told me that 40 other people (that she knew of), including the bride and groom got food poisoning from the dinner too.

This place smells terrible, the food is over priced and apparently contaminated. You couldn't pay me to go to this place again. Imagine getting married and having all of your guests get sick from the food?!?!? My stomach still isn't right, 4 days later. do not eat at this place!!!!

01/07/09 | Link | Rating: 1.0
228. Ellen C.
Yeah, and perhaps their swimming pools are so difficult to access because they really don't want you to use them -- they want you to take a circuitious route in the hopes that you'll gamble or otherwise drop money on your way to the elaborate pool(s).

WWWWAAAAAAAAAAAAAAAA.  It still sucks!

10/08/09 | Link | Rating: 1.0
229. Grace S.
I was in Reno for business.

They told my co-worker that they didn't need her business (seriously, it is true).  Is it that wrong to ask for a non-smoking room only to get attitude from the "check-in" guy at the front desk?  (This guy, John, gave her the attitude chuckle).

My friend didn't settle for the smoking room (they ran out of non-smoking).  Me?  I took the smoking... only because I was lazy and tired and didn't want to find another hotel.  I ended up sleeping in the bathroom after tossing and turning all night due to the cigarette smoke (bathroom was the only room that didn't smell like smoke).  

Peppermill really didn't care after I told them the incident the next day.

There are plenty of other hotels and casinos.  I recommend one that will be more friendly and accomodating to their guest.  Or one that at least tries or pretends to care.....

But get this.... I was sooooo tired the next day that I left my shoes in the room.  I called to inquire about my shoes when I got home and they fed-ex'd them to me right away.  

So who knows... they don't steal shoes but they don't care about my business?

07/08/09 | Link | Rating: 1.0
230. Natasha S.
When I go to Reno, this is probably one of my favorite places to stay. Strange enough I haven't actually eaten here only because we are usually  on the strip during meal time. But the Peppermill has pretty decent rooms. Some are amazingly updated and super clean. They are all about generous comps and have nice pools. The only thing I don't like about the hotel is it isn't pet friendly. Unfortunately, I have a little pooch that I like to bring along with me sometimes. If that's the case, I'll stay at Atlantis but this place is better then some of the other junky hotels in the area.

22/01/10 | Link | Rating: 4.0
231. Michelle T.
Any plans on a Pedicure? I highly recommend Marcella, at the Spa.. Made my experience top notch.

23/01/12 | Link | Rating: 5.0
232. Aimee J.
Review for the new Tuscany Tower hotel suites
and the Spa/Salon

I got a suite in the Tuscany Tower, and the room was great! All they had left were smoking rooms, and even then it was amazing. The beds were so comfortable, there was a nice big TV in the room, as well as in the bathroom. The bathroom had an air jacuzzi tub that self-cleans, and also a shower with two nice shower heads. All the lighting is adjustable so you can dim it to any level of brightness you want. The customer service is great. I had a delivery waiting for me, and they delivered it up to my room within minutes of getting up there. I had a room on the 16th floor facing the pool, which was very beautiful, especially at night. I got the room for my birthday weekend, and it was just really comfortable :)

I went to the Spa Tuscana the next morning, and had a "wine down massage" and a "vino facial" (I believe those are the names of what I got). The spa is really nice and totally comforting. They have a lounge area for when you are waiting for your next treatment, with complementary snacks and water/juice. It seems like a really large spa, with an elevator to get to the different levels. You get a robe and shoes, and a locker to keep your things in. Each room that I had my treatments done in were very clean, and relaxing. The treatments themselves were amazing, and the employees were very nice and professional. Definitely a place to go if you want to really indulge yourself in the pleasures they offer. It is expensive, but totally worth it every once in a while.

11/10/09 | Link | Rating: 5.0
233. Noel J.
Dear Peppermill,
Thank you for one of the greatest weekends of my life. About 20 of us showed up for a friends 30th birthday celebration. Your rooms were large, the suites we partied in were enormous. Three flat screen t.v.'s in one room? Your nuts! A bathtub the size of my house, and the biggest bathroom ever. Big comfortable beds helped me fall into a drunken sleep as soon as my head hit the pillow.
We went to the Cafe for every meal and were able to find something different and tasty on the menu each time. On the last day of our stay I visited the amazing swimming pool with the biggest (unnatural) waterfall I have ever seen. Also ate at the all you can drink Champagne buffet, and the food was surprisingly good. Most buffets blow in my book. Hope to come back here again when in the area.
Love, Noel.
P.S. Thank you for letting me get away with just about anything and letting me win some at the roulette table.

02/03/09 | Link | Rating: 4.0
234. Melanie G.
I come to the Peppermill for the free rooms! I have been here about four times and only paid for my room once.. the first time. I signed up for a players card my BF and I used the same card we just asked for 2, he plays table's and must af played alot more than I thought because every month we get free room offers in the mail. Our last one was for one of the best room's in the hotel and a coupon for a Tuscany room for a friend plus $400.00 in free play, My sis who I guess does not play as much still recieved a great deal.. a Tuscany tower for herself and a Peppermill tower for a friend plus $100.00 in free play.. so make sure to sign up for the Players card when you go!

Sorry the Hotel is nice, blue lights are kinda creepy... Love all the penny machines!

11/05/09 | Link | Rating: 5.0
235. Melissa P.
First off, I will start by saying that Reno will never be Las Vegas, so I didn't expect Vegas style accommodations.  However, for a property that has been named Reno's best, I did have the expectation of stylish and comfortable.  Upon check-in, we were placed in a room in the Peppermill (read: old) Tower on the 3rd floor.  Upon opening the window, we had a lovely view of the trash-filled roof and a huge, snarling A/C unit.  I immediately called the front desk and asked for another room.  I was first told they were completely sold out, but after pressing the issue, Amanda was able to find another room for us on the 12th floor.  We lugged our stuff up to the 12th floor and took a moment to take in our surroundings.  The furnishing and decor looked to be about 20 years old, and someone's terrible interpretation of Italian design.  Everything, and I do mean everything, was framed out in molding, including inside the saloon door closet.  The bathroom, while recently updated in neutral colors, was skimped on in a big way.  There was lovely tile on the floor and in the shower all framed out in cheap black molding to match the soap dish.  And then there was the shower head. I think a pressure washer would have been more gentle!  It was the oldest shower head I've ever seen in a hotel and included features like "So small it takes forever to rinse your hair!" and "Need to remove your top layer of skin?".   It did have an adjustment lever, but there was no sweet spot to be found.  
After braving the shower, the hubby and I decided to grab a quick bite and head to the Terrace Lounge for drinks and live music.  We ate at the pub, which was pretty much like fair food, and headed for the lounge.  The music was good. The drinks were good.  I could stop there, but where's the fun in that?  The concentration of jorts (jean shorts on men) in that small area should have been a crime!  Cut offs, cargos, rolled bottoms...they just kept coming!  The people watching was EXCELLENT!  The only bummer was at 1:30 am when last call was announced.  We thought it was super early for a Friday night.  
On Saturday, we spent some time by the pool, which was pretty nice.  The lounge chairs were comfy, and the staff attentive.  The pool towels were thin, small and scratchy, and really should be changed.
After attending a wedding elsewhere in town, we returned Saturday night with a group of people from the wedding for a night out at Edge, the nightclub at the Peppermill.  It was a lot of fun!  Music was good, drinks were good, and the atmosphere was energized. We danced until around 2:30am and finally retired to our room. We checked out on Sunday, and valet was convenient, if a little long wait for the car.
We had already decided that we wouldn't stay here again, but this last little thing irked me the most.  Our total bill came out to $520 and change.  After checking my credit card online a couple of days after we got home, I found that the charge had already posted to my account, and there were TWO MORE charges for the same amount pending (taking up my credit line), so now I have to wait a week and a half to free up over $1000 of my credit card limit.  I called the hotel and they deny running more than one authorization, but my card company says the only way to show pending charges is for a merchant to run them.  Shady and annoying.  
Overall, I went in with appropriate expectations that were not quite met.  Next time, we'll stay at a Marriott property, save the money, and know what to expect!

19/09/12 | Link | Rating: 2.0
236. Ed K.
Peppermill Casino

If you like the color purple, you'll love the Peppermill Casino. It's decorated in psychedelic neon from the 1970s' disco era. Complete with cosmic carpet and low fish-eye reflective ceilings. Words do not do justice to the overwhelming visual experience.

We did not stay in a room or gamble at the Peppermill. A walk-through of the casino was enough after staying at the Grand Sierra. The casino contrast is staggering.

I hope the Peppermill rooms and food are great and the slots are loose.

30/12/10 | Link | Rating: 2.0
237. Kenson K.
Next to Atlantis, this is the other place in Reno that I enjoy staying at. Stayed here twice on two different occassions. The buffet is decent but I like the one at the Atlantis better. Like the Atlantis, it has a huge parking lot so if you are there on a busy night, you may have to walk a ways. The inside of the casino is a bit tacky with the glow from all that neon. Kind of reminds me of the interior of one the more famous strip bars in Honolulu. Still, it is one of the better hotels in Reno. Its a ways away from downtown but there isn't much in downtown anyway. Rooms are clean and the service good.

21/02/10 | Link | Rating: 4.0
238. Cindy K.
Perfect weekend!  From the time you arrive, the staff is so helpful and friendly.  From the Valet Staff, to the Bell Staff, Front Desk, to Room Service.  Small touches help - The Bell Staff asking to fill up our ice bucket, asking if we needed a frig or microwave.  Valet genuinely interested in who we were rooting for in the SuperBowl.  Room Service bringing up a newspaper with our coffee - without us asking, and setting the table for us, tablecloth and all.  Being over 55 with a player's card - 2 for 1 buffet Saturday Brunch - was a welcomed savings.  

Oceana Restaurant - wonderful food!  Great sourdough, swordfish was tender and flavorful.  Their fried combination basket had the most tender shrimp, clams and scallops.  The oysters tasted so fresh!  Clam chowder was full of tender clams and some of the best my husband has ever had.  The Sports Deli is also great for a quick sandwich.  Much better toasted sandwiches than those chain sandwich shops.

We love the pool area, even in Winter - the pools are heated nicely,  the sun shines during the day on the pool area and it's very relaxing just laying in the sun for a while.

We've stayed all over Reno over the past 30 years and Peppermill by far is our favorite place.  We don't mind at all that it isn't downtown.  We can always take a quick cab ride downtown if we wanted to.  This past weekend though?  Very satisfied and pampered just staying at the Peppermill for the entire weekend.

08/02/12 | Link | Rating: 5.0
239. p j.
Aesthetically Displeasing

I have no complaints about the food, service, gambling, but the decor was aesthetically displeasing (downright ugly). I can't believe that an interior decorator was used.
Let me describe the Capri Ballroom as an example. (I attended a conference at the Peppermill and had to sit for several days in this room.)
* The large chandeliers were made from wrought iron floral ormolu but had modern blown glass shades. These chandeliers were hanging from a white drop ceiling (2' square cheap white ceiling tile).
* The walls were covered with a gold-colored floral design wallpaper yet  every 2', the wallpaper was covered with strips of natural colored wood (mid-century look).
* Surrounding the top of the walls were small planted palm trees
* The carpet was of a modern design with many bold colors
* The chairs were covered in black velvet, with the back edge of the chair made with a gold colored plastic trim and the legs were gold painted ( chipped and scratched) aluminum.  

The rest of the Peppermill including the rooms were just as distasteful.

05/10/12 | Link | Rating: 2.0
240. Jacob F.
I used to go to this casino every chance I had. However, after running in to issues with non-gamers, having my iPhone stolen out of my pocket, my inlaws having their luggage stolen from the bell-hop, and a host of other issues, I was disturbed - but not so disturbed as to not going.

Then I received a letter from this casino for birthday saying all sorts of wonderful things. Free rooms. Free play. Free rooms for a friend. Entry in to exclusive drawings, etc. Upon arrival to use my "free play", I was told that I had none. When I inquired in to my "free" room, I was told I had none.

Being upset, I left the casino and Reno all together. A week later, I received ANOTHER birthday card saying "we are so sorry, we made a mistake" and the letter explained how I did not actually earn or deserve anything promised in the first letter.

Considering the amount of time and money I have spent on entertainment at this facility, I felt the treatment I received was disgraceful. I will never go to this establishment again.

22/09/09 | Link | Rating: 1.0
241. Drew T.
The meeting rooms were huge, clean, and well appointed. The restaurants were average. The hostesses in the casino are slow to bring the alcohol and the place is grimy. I kind of like that the hotel is not in the downtown area as they area is actually not bad and the clientele is a little more on the higher end. At check-in I flirted with a girl from South America and she upgraded me to the Tuscan Tower - my friend got the peppermill tower or whatever and it was night and day. There is a resort fee of like $7-10 that you have to pay for the pooi and gym, but it's worth it.

04/10/09 | Link | Rating: 3.0
242. Hubaloo M.
Prob would not stay here again. Stayed in the grand suite... overall Ok except very dim, no overhead lighting only table lamps except in entrance and bathroom. One lightbulb blown, no big deal except they never came to replace after requested. Super busy check in too...had to wait 15 min + to get helped. Shower was gross..did not like finding several hairs including the curly black perfectly centered on the soap dish. Casino was sucky... only 2 blackjack tables that had $5 min...very few .25 cent slots.

28/12/11 | Link | Rating: 2.0
243. Katherine F.
I had a great experience at this place for 5 reasons....

1) They upgraded our $48 p/night Priceline purchased room to a nicer room with a 50" TV, a king bed, lots of space, and a great view of the snow falling.

2) I was in the green at this place....everywhere else not so much, which really had nothing to do with this casino, but I give props to it.

3) Free wi-fi in the rooms

4) The housekeeping lady that was working our floor hooked us up with whatever we wanted from the cart since she didn't have to clean our room (privacy sign). She was very cheerful and friendly. She gave me more than I even asked for. Props to the lady who cleaned our floor on Dec 12, 2010.

5) Good coupon book given upon check in.

18/12/09 | Link | Rating: 5.0
244. Natasha P.
wonderful, wonderful, wonderful

20/01/13 | Link | Rating: 5.0
245. Danielle S.
This was my first time staying at the Peppermill and it was a great experience!  The biggest downside has to be that it's so far away from the downtown strip if that's what you're in town for.  Our cab rides ended up costing us about $30 bucks after tip for one trip there and back, but it was worth it not to have to deal with parking or driving.  The rooms are clean, comfy and well appointed.  They have great deals and if you sign up for their email club you get even cheaper rates!

05/11/11 | Link | Rating: 4.0
246. Victoria D.
My husband and I stopped here on our drive to Idaho and back.  We found a great rate on hotels.com for a spa suite.  It was very nice to sit in a hot tub while watching TV and relaxing.  Our room was upgraded both times.  The first time we were impressed with how nice the room was.  The bed was very comfy.  The Spa tub was a little loud so I was concerned about our neighbors complaining about the noise, but no one did so I guess the insulation is pretty good.  The first room we stayed in I couldn't get the TV to work.  Since it was 2 in the morning I let it go.  

On our way back from Idaho we said there as well.  This stay was unexpected.  Snow started falling on the mountain and chains were needed(which we didn't have).  It was getting late so we decided to stay at the Peppermill since we liked it so much the first time.

I pulled out the laptop and booked a spa suite at the peppermill again.  We arrive and we are upgraded even more this time.  We get to our room and we have this gorgeous suite with a dinning room, table, refrigerator (not the concession fridge), steam shower (there is a bench in the shower), and two tvs.  The tv worked this time.  We also ate dinner at the Oceano.  The food was wonderful.  The decor was cool, but way over the top.  The only complaint I would have about the room was every wall was covered in mirror.  The room had a very 80's feel, but was very comfortable.  If we are in Reno again we will stay here.

22/12/09 | Link | Rating: 5.0
247. STEPHANIE L.
We bought a cheap package, and after taxes & fees made our room about $60 per night. We had a $100 credit, which we used 80% of it. We attempted to use it all but the room service ordered the night before never arrived. When we called, they had no knowledge of the order. Even though we talked to two employees the night before. We were on the 7th floor, supposedly non-smoking--- still smelled kind of smokey. Pretty tacky place, but it made for a cheap decent get away to go skiing. Room service on day 1 was on time & excellent. The staff was friendly. We'd probably never return, only bought the package because it was cheap.

03/03/13 | Link | Rating: 2.0
248. Faisal G.
Infrastructure is creaky. Old everything. Wait till 2011 for the renovations to be completed.

02/02/12 | Link | Rating: 2.0
249. miss a.
Easily the best hotel/casino in Reno.

Me and the BF had taken a last minute vacation for the 4th of July weekend last year. We decided to drive up to Reno (I'd never been) for the weekend, honestly because we thought that Tahoe would most likely be packed!

Well Reno sucks. It is dirty, and grimey, and somewhat desolate. (yes even on that holiday weekend)

Well we were pretty creeped out when just over the horizon we saw the rainbow lights of the newly remolded Peppermill! This place is like a tiny little piece of Las Vegas, plucked and planted in Reno.

That weekend the band was a MJ Tribute band... so the music was a bit odd. (because only MJ can sing Man in the Mirror... come on) But  other than that - it was great. The casino was big, well lit, and the AC was kickin. The drinks weren't watered down. and we won about 600 in about 30min on slot machine's alone!

Unfortunately this place IS in Reno, and well - Reno sucks. But me and the bf made a pact. If we ever get kidnapped, beaten, drugged, and left for dead in Reno, Nevada.. We will most definitely go to the Peppermill to use the phone to call the cops. (and maybe hit a few slots before heading home)

20/03/10 | Link | Rating: 4.0
250. Hui Nee C.
If I could give a "no-star" rating, I would in a heartbeat. My boyfriend and I reserved a spa suite here to celebrate the New Year's, lured by the affordable room rate and the pretty pictures on their website. We arrived around 4:30pm on 12/31/2009 and were told that "Sorry, we ran out of spa suites". Excuse me? I asked the receptionist what was the point of reserving a room, and she meekly answered "to guarantee a room". Duh? The best they could offer was 30 bucks off a night and a regular room. If we had booked a regular room to begin with, we would've gotten a much better rate than 30 bucks off the spa suite rate. What a scam! We cancelled the room and stayed at Silver Legacy instead.

Aside from this horrible experience, my impression of Peppermill was smoke-filled, overly-dark with too much neon lights, and dirty. It was NOTHING like the photos they show on their website. Don't be fooled! Stay far far away from this place!

07/01/10 | Link | Rating: 1.0
251. Nicole D.
If the staff don't even know where things in the hotel are, how are newbies supposed to find it?  We were looking for the box office, and we asked 3 employees who had no clue where it was located.  Oy.  It's all the way over in their new wing and I guess they never trained their staff or made the effort to put up adequate signage.  

The entire casino has incredibly poor circulation.  Everything smells like cigarette smoke - even Circus Circus is better....

06/07/10 | Link | Rating: 2.0
252. Rei and Rick ..
We haven't been to Reno in years! So when Peppermill offered a coupon for a free night, we took it. They renovated the outside and inside to be an Italian Oasis, but Reno style.  If you remember casino's here, they are pretty much the same, super dark inside and smokey.

They really tried to make this place upper class and I give them 4 stars for trying their best. We have no complaints other then the smoke issue, but hey we are from California.  The service was great, the hospitality was nice, room was great. Loved the layout. They had a curtain that seperated the living room and the bedroom for privacy. Which was great when the baby and I needed to nap and Dad wanted to watch TV. The bathroom was large and very clean.

The coupon stayed true and our room bill came out to $23 for the movie we rented plus tax.  Over all a great experience.  Viva La Reno!

21/08/09 | Link | Rating: 4.0
253. Whitney N.
LOVE LOVE LOVE The Peppermill Hotel! I have to say I've been to Reno countless times, and so far the best place I thought I was staying at was the Grand Sierra Resort, up until I came across the Peppermill - blew my mind, just the ambiance alone of my room was spectacular! The pool was awesome and it was closed at 12pm so it was nice to sit out at the pool at night. They had a good variety of restaurants to choose from, the only down side is when it's late and nothing is open there's a little cafe called the Milanos (i think that's what it's called) DON'T GO THERE! It's way too expensive for a little cafe shack and of course the service wasn't all that great and on top of it all I paid for a $9 small clam chowder but they never packed it for me. Otherwise everything else was good and dandy.

21/07/11 | Link | Rating: 5.0
254. rick b.
Its definitely one, if not the, best hotels in Reno. We had the Spa Suite, and despite being the smallest suite available it was great with a huuuge king size bed (love it!) and a big Jacuzzi as well as a steam bath device in the shower.
The Casino itself was... well. like a casino... i personally love the poker room (smoke free, comfortable but perhaps a little too hidden)  and the live stage where bands play at night.
Overall a good experience and probably not the last time.

02/01/11 | Link | Rating: 4.0
255. Susan L.
Love love love this place.  It is so nice with an awesome pool and rooms.  Hate the smoke, but what are you going to do, it's Reno.  The staff is always great and I love the comps!

04/01/12 | Link | Rating: 5.0
256. Adrian M.
Hands down the BEST hotel and Casino to stay and PLAY in RENO! Every time I have stayed here I have been treated like a KING. The Tuscany Tower has the best rooms to stay in. They really have that feel of Italy. The bathrooms where humongous, with a jacuzzi bath tub, a shower enough to fit 3 people, and a flat screen tv inside the bathroom. The hotel a variety of restaurants and coffee shops which all food was delicious at every place we ate. But the main attraction for me was the SPA and Massage. It's equipped with it's own indoor pool with water fountain,  Sauna, Steam room, and Hot tubs, Massage lounge chairs, and the massages are GREAT!!!!!!  And the hotel is kid friendly, equipped with it's own arcade and has like 4 swimming pools.

17/03/12 | Link | Rating: 5.0
257. K K.
Love the rooms Here...the employees r nice...they r a little tricky with their snack bar...its sensored.. hello how do we keep the miss from touching it??; pools r heated....

16/02/12 | Link | Rating: 4.0
258. Courtney W.
I am a Tahoe local, but when certain events are taking place in Reno, or there is a power outage in Tahoe, this is where I stay. The beds are super comfy and the restaurants are pretty good, though there are better outside the casino's. I hate the fact that there are smoking rooms, and not the biggest fan of Casino's but the beds are definitely worth it if you are staying in Reno. Not really close to downtown but near the mall.

28/11/11 | Link | Rating: 3.0
259. Noel M.
Master Wong: "Ping Pong... is not the Macarena. It takes patience. She is like a fine, well-aged prostitute... it takes years to learn her tricks."

I couldn't help but think of the opening scene of "Balls of Fury."  

It's a chill place drenched in an universe associated motif with a spot of Greek to throw you off.  

There are decent places to eat and a great arcade section too!  It was all about Guitar Hero last night = )

13/04/08 | Link | Rating: 4.0
260. Sergio S.
Great place to go very nice rooms with flat screen TV's very comfy!!!

15/01/12 | Link | Rating: 4.0
261. Marvin G.
Hotel rate from e-mail were very generous for the great room we had.  Casino and restaurants were fun and food was excellent.  Bright atmosphere in the casino.

01/02/12 | Link | Rating: 5.0
262. James N.
Nice hotel.  Great room prices, and the maids were really friendly.  The layout can be very confusing, so if you get lost in the halls, you won't be the first.

04/02/12 | Link | Rating: 4.0
263. Carla F.
My friend recommended this hotel to us and I must say it didn't disappoint! I was very pleased how clean and nice the rooms are but you have to get the Deluxe tower or higher because the wings(west or north) were nice but not close and not as nice as the Deluxe rooms. I loved the hotel, the only negative comment is that there wasn't that many machines. We went to the Atlantis casino down the street, and they had more slot machine choices. Overall I would come back again, by far the best hotel in Reno.

09/05/12 | Link | Rating: 4.0
264. Dawn K.
The Good: The restaurants! Great food, reasonable prices and good service. The dealers! Friendly, helpful and nice. The "new part" - beautiful and clean with great amenities.

The Not-So-Good: The "old part" - our room was so-so but accessed by a very scary dimly lit hallway. Shower was terrible. The whole hotel was niosy and the view out our window (an alley, and a satellite dish respectively) left something to be desired. A multitude of "operational problems" plagued us (door wouldn't lock, key wouldn't work, phone had no jack, etc) but the staff was fairly helpful and friendly about it.

The Bad: the decor of the casino! TERRIBLE. Blue lights and neon hurt the eyes and mirrors make it difficult to navigate the area with any confidence. If they updated the casino like the "new wing" it would be gorgeous.

24/08/10 | Link | Rating: 3.0
265. Caroline F.
My husband and I stayed here for a couple of days just to get some relaxation in before our baby arrives!

Overall, it's a very nice hotel. The prices are very reasonable and the rooms are very spacious and nice. We had an offer that upgraded us to a jacuzzi suite but we didn't end up using the jacuzzi because it was so loud and we didn't want to disturb any other guests. However, clearly others weren't as considerate as we were kept up one night by the people above us running their jacuzzi tub from midnight-2 a.m.

We weren't gambling, so didn't pay much attention to the casino, but the restaurants were very good, and the pool was really nice. We spent most of the time lounging around by it.

It's definitely a nice hotel and well worth the cheaper rates if you just want to get away for a few days.

25/08/10 | Link | Rating: 4.0
266. Mark B.
Cool and Very interesting Hotel. It looks new and has Lots of parking and has places to eat inside. Its a little closer to Downtown Reno than Atlantis but still a car ride away.

ONLY problem i have is, the decor is very Disorienting  and at times gave me a headache! ( its really bright and just too many lights)

25/08/10 | Link | Rating: 4.0
267. Travis B.
Had an incredible time. Very friendly staff. Clean rooms. I actually lost my shirt! Insert your own jokes here... but I left my shirt in the hotel room. Peppermill's lost and found Fed Ex'd it to me right away. Wonderful service!!

14/05/13 | Link | Rating: 5.0
268. Angela B.
My review is on nothing but the valet service provided by the Peppermill Hotel & Casino.

" BJORN - Where you going BJORN - Don't you RUN AWAY BJORN! GET BACK HERE BJORN!!! "

Yes - this was our yelling to BJORN and I am here to let the world know of the horrible service provided by the Valet on Saturday/Sunday Morning @ Approximately 2:30 AM

So we get to the Peppermill @ Appx. 9:00PM we pull up to valet and are promptly given a ticket and asked the name to claim the vehicle.

2:00AM or so - we are ready to head back to Truckee - a very eventful evening and good times with the ladies - it was time to sleep! So we attempt to go claim the vehicle and were told its "missing" umm OK - so we continue to wait - 3AM rolls around and still no car....

We see everyone else getting their vehicle and please keep in mind were in a mini van - not that hard to miss in a parking lot full of Ferrari's and many other fancy cars....

By appx. 3:15AM we are tired of waiting and start running through the valet garage - as we do so - there goes BJORN in an Escalade and were screaming here it is - this is the car, it was 3 rows up and visible from every which direction - dumb ass guy!

So he goes and brings the escalade up to the people - we run to the key/valet office and ask for the keys - he goes in grabs them and with out a word - starts running toward the vehicle - if he thinks ignoring us is going to give him a tip hes on CRACK!

So he brings the car around and we so desperately want a picture of this ass hole or even better his managers name something - but in actuality I understand he was on his own - but ignoring us - avoiding us - and running from us was the worst of it all. It would of taken a simple I will look into this before you go jetting off like the idiot you are!

So if your at the PEPPERMILL & Want to VALET your car after 11:00PM DON'T DO IT!!! BJORN SUCKS ASS AND WILL LOOSE YOUR CAR!

OH AND THE FRONT DESK - "JUST GO TO THE MACHINE AND INSERT YOUR TICKET" THAT WAS NOT ACCEPTABLE - THE CAR WAS "MISSING" BECAUSE YOUR VALET WAS AN INCOMPETENT ASSHOLE!

19/08/09 | Link | Rating: 1.0
269. Aris P.
We love the hotel and casino. We have no complaints at all. Parking is great. The staff are great , the rooms are excellent, and the food is simply scrumptious! The mangers of this facility certainly know what they are doing. They know how to treat customers and because of that knowledge the hotel will always be at full capacity.

05/04/12 | Link | Rating: 5.0
270. Carrie K.
This Hotel is NOT ACCOMMODATING to individuals who are blind or have low vision.  The A.D.A.  American's with Disabilities Task Force has been contacted and further action will be taken against this place of business for discrimination, and refusal to assist individuals whom request mobility assistance.  The Management & Security Teams' lack of knowlege and refusal to accommodate further demonstrates the reason why individuals with disabilties continue to feel oppressed and discriminated against.  After reading some of the Yelp reviews, it sounds like the Peppermill has some serious thinking to do when it comes to customer satisfaction.  This hotel receives a NO STAR rating in my book.  I just hope no other disabled individuals have to face the same type of ignorance and discrimination that my family and friends have faced at this hotel.  GET SOME SENSITIVITY TRAINING PEPPERMILL!

01/11/11 | Link | Rating: 1.0
271. David S.
We stayed at the Tuscany Tower Suites which is very nice especially with 2 King Beds. The room is very modern, comparable to Vegas hotels. I didn't like the casino ceiling being so low especially with so many people smoking. We brought the kids to Boreal for ski lessons and this location is about a convenient 45 minute drive away. Overall we all had a  very nice experience here, and the room is probably the nicest hotel room in all of Reno.

08/03/12 | Link | Rating: 5.0
272. Kai L.
We were looking for a cheap place to stay in Reno and found this place for only $59 a night. Upon arrival, they said that they only had 2 twin beds in a smoking area of Montego Bay left. This isn't what we reserved so they offered to upgrade us for free to the Peppermill towers. Sweet!! Even sweeter because while getting lost in their massive parking lot, I found the older area of the hotel that I'm guessing is where we would have been staying and it looked a lot more run down than the towers.

I personally didn't like the way our room was decorated which was mostly in faux gold but who really likes the way hotel rooms look? There were some really random things that I LOVED about the room though. Their carpet was super soft. This is an incredibly weird thing for me to comment on because I'm one of those people that wear shoes inside hotel rooms because I think the floor must be so dirty but their carpet was so soft and so clean. The beds are HUGE and there is a mountain of pillows. It's always been my dream to sleep in a mountain of pillows and I'm always prevented from doing that by my boyfriend who claims there is no need for it, but today he could not stop me. I surrounded myself on all sides with pillows and had the best sleep ever.

Our water pressure in the shower happened to really suck but otherwise, things were fine. The new pools are very nice and the casino has a good variety of poker games if that's what you're into. I think if I come here again, I'll definitely stay in the towers again.

17/01/10 | Link | Rating: 3.0
273. Lisa R.
A few years ago I would have given the Peppermill four stars for its video poker machines (played with my mom when she visits), for its great members' benefits, and for all the coupons they sent to me regularly.

However, ever since the PPM began its expansion about 3 years ago, everything changed. The best Video poker machines were either taken out or tightened up, and the players' club benefits were reduced.

I used to get 2-for-1 coupons for the coffee shop all the time, but those slowed down, and eventually stopped altogether. I used to get free play on my player's card and it used to be possible to park near the casino door (always good late at night).

Now, none of the above is true because they've got hundreds of millions invested in an expansion that has only served to clog up the place.

This casino always was a maze, but now the parking is as well, and I'm not interested in being one of the lab rats learning it because there is no promised reward when I navigate their maze correctly.

The few times I have been here there are less table games than ever open.

Sometimes my husband I will go out for coffee and keno to get away from all the interruptions at home when we want to discuss future business plans, or talk over something of import. But the PPM's keno runner service in the coffee shop has suffered greatly, and we've noticed that ever since they went to the electronic, computer generated Keno game, people seem to win a lot less at Keno than they ever did. Not that you can have high expectations when playing Keno, but PPM has taken the fun out of trying!

Boo hiss on the PPM. It's no longer our favorite local place, and if I never step foot inside again, I'll never miss it.

25/07/09 | Link | Rating: 1.0
274. Phillip A.
Nice place! The pool is awesome, the staff friendly, and they keep the place clean!

22/05/12 | Link | Rating: 5.0
275. Sandra T.
stayed at peppermill last weekend for my partner's birthday. almost the entire hotel smelled like cigarette smoke, even the non-smoking floors, which is a bummer.  and not to mention, disgusting. i felt ineffably unsafe there and i'm not sure why. i just know i had to ask my partner to escort me to my room because i felt unsafe walking around alone. despite all the weird dudes in suits who i assume are security, someone could kill/rape/assault you at peppermill and it feels like no one would notice or care. the front desk guy was nice to us.  the rest of the staff was meh.  room service was decent and the guy who delivered it had beads of sweat running down his forehead and gave us a friday newspaper on sunday. the phone in our room didn't work. people say the spa is nice and i believe them.  i just don't find it motivating to get a luxe spa treatment or work out after walking the gauntlet of smoke, liquor and desperation.  peppermill doesn't have aesthetic continuity and seems like it's rocking a bit of an identity crisis.  is it faux italian, or rather, "tuscan;" a disco; a dilapidated building with tacky additions--what?  casinos aren't for me.  i don't gamble, drink that much, or smoke cigarettes.  staying there gave me an interesting glimpse of society, though, so there's that. i find it interesting when people describe the peppermill as nice or luxury.  that's funny to me.  i guess context is everything.  and i won't ever return to the peppermill.

28/08/13 | Link | Rating: 2.0
276. Ryan W.
If I want to escape from San Francisco and enter a time warp for a couple of days, I check in to the Peppermill Hotel in Reno, Nevada.  As far as Reno is concerned, this is as good as it gets, hence the 5-star rating.  However, if you are going to try to compare this experience to Las Vegas, it likely isn't going to measure up unless you restrict your comparison to being on-property at one place in Vegas.  I go to Vegas a dozen times a year, but I always take at least one trip to Reno to visit my beloved Peppermill.

All I can say is that the Peppermill in Reno provides me with something that even Las Vegas hotels do not, and that is a truly unique setting that enables me to feel completely isolated from the outside world...but in a good way.  It makes me feel like a kid again, playing in some big neon-clad fort that was created and added on to as needed over the years.  I love the casino, the diner, the little rooms with bars and video poker machines, the live music on the center stage, the pit bar, the sports book, the Fireside Lounge, and best of all, the newly built tower with fantastic updated rooms and suites.

The suite that I always stay in has a bar (complete with red velvet and undercounter red lighting) a living area with sofa, flat screen and a desk, and a powder bath.  The bedroom is large with cool lighting, a huge master bath, and televisions throughout.  The bathroom has a soaking jacuzzi tub, a glass enclosed shower, his and hers sinks, and a water closet.  For the price, this space provides a lot of bang for the buck, I guess.  You are in Reno, after all!  I usually wait for an offer in the mail to go so I am not paying full price.  I am never disappointed.

The property is not located downtown, so the only place you can really walk to is the Atlantis.  On the flip side, you don't have to deal with the crowds of downtown or the "element" that is more prevalent in that part of town.  I personally wouldn't stay downtown, but the Silver Legacy is nice to visit one day if you are looking for a change of scenery.

I have not been to the pool, but it is heated and looks very nice.  I walk by everytime I go to the casino, so I can tell you that it is well-used.  The food (including room service) is good here.  They have plenty of options 24 hours a day, and the diner is a must at least once.  You can play Keno while you wait for your food if your palm is itching too much to take a break.

The Fireside Lounge is a really cool bar that I cannot leave out of this review.  It is unlike any other bar I have been to, with the exception of the one located in Vegas.  They have a firepit with a water feature and flat screen televisions blasting out music videos along with a number of other cool features.  They sometimes offer free appetizers, but I cannot tell you when because I am not sure.  I just happened across it a few times.

I could go on and on about this place, but the bottom line is that it is fun.  It is my favorite place in Reno, as you may have guessed.  There is just something about this place.

18/09/09 | Link | Rating: 5.0
277. Jessica R.
So I'm not giving this place a 5 just yet because of the room service prices, lol. How dumb! But honestly, this is the best place I've stayed at in Reno. I love the Florence suite in the Tuscany Towers. I'm not annoyed by staying up in the room like I usually am at other hotels in Reno (like Silver Legacy, El Dorado, Harrahs, etc) It's comfy cozy and relaxing. Yeah the casino might be a wee bit outdated, but the sports book is pretty good with all the HD tv's. Everyone here is really nice, even when you're a bit buzzed and ask them to go above and beyond. But that's hospitality, right? I'll keep coming back for sure :)

15/01/12 | Link | Rating: 4.0
278. Sheryl B.
The SPA is my greatest new find (plan on spending an entire day here), they have many areas just to lounge, incredible services, great snacks to keep you nourished..  We stayed in the Tuscany Tower on a non-smoking floor and the room was fabulous.

29/02/12 | Link | Rating: 5.0
279. Michelle Y.
Beautiful remodeled rooms and the pool is fabulous.

Slip the front desk a little something for a complimentary upgrade!!!

;)

28/01/10 | Link | Rating: 5.0
280. Mel O.
Great stay at a great price. Best fitness center at any hotel I've ever stayed at. Make sure you sign up for their members club to get discounts and bonuses

20/02/12 | Link | Rating: 4.0
281. Jim D.
The overall decor of the Peppermill Casinos is an absolute assault on the senses that takes you back to the late 80's, but if you can get past that, this place is pretty decent.

We had a room in the Tuscany Tower which, even though the decor in this area and in the room was casino-ey over-the-top to pretend to be somewhere in Italy, if they'd revamp the rest of the property to have this look, it'd be a massive improvement, but I realize some people like funky neon space rainbow decor.

Our room was very large with a huge bathroom with a shower and large whirlpool tub. The room had a tv in the bathroom and in the bedroom with the usual limited cable lineups. The bed was one of the more comfortable hotel beds I've had and we slept very well. The lighting in the room uses expensive dimmer switches and there are a lot of them! It was definitely overkill for a hotel room, but its nice to see that level of effort. Lots of big, dark crown molding and big Italian-looking paintings. Nice, modern electronic A/C controls with a pretty quiet system.

23/11/10 | Link | Rating: 4.0
282. Gayle C.
We have been to Reno a number of times and stayed in various hotels. The Peppermill is by far the best. Their customer service is outstanding. We had a "chirping" smoke detector and it was fixed within 5 minutes. Our food has been fantastic (Oceano & Biscotti's). Our waiters have been very polite and attentive to our every need (our complicated order was completely memorized and came back perfect). We spent the afternoon in the beautiful spa area...the robes were so luxurious and again the STAFF was superb. We found the nice non-smoking area for playing the machines. We even got adjoining rooms with the excellent chech-in attendant.

01/06/13 | Link | Rating: 4.0
283. Olma M.
Disclaimer: I did not stay in the hotel.

I'd like to think I'm just being spoiled with a distorted view of reality, but I just didn't dig this place.  I *wanted* it to be old school fabulous but it was just, just.... overwhelming, overstimulating, and cluttered and... inexplicable.  I just had so many questions as I walked through the horrid smoky casino floor.  I felt like a rat in a pinball machine.  I want HGTV to take on this hotel as a design challenge.

We were told to try the breakfast buffet - "park on the 4th floor, take the escalator down to the 3rd floor, pass the arcade and look for the buffet."  With these directions, you'd think it would be relatively easy to find the food amidst the cha-ching, smoky environs.  While it was sheer torture for us fuddy-duddy adults, my two nieces positively loved being able to walk the casino floor (and yes, every once in a while, I'd prod my 10 year old niece to "go ahead, touch the slot machine")!

To be fair, we got to the Island Buffet towards the last hour (10 a.m.) right before lunch officially began.  By that point, the french toast, pancakes and waffles were rubbery.  I was lucky to get in on a fresh batch of hash browns and just stuck to 'safe' items.  Others in our party enjoyed their individual concoctions from the omelet bar.  The theme at the buffet was "Rain forest Wannabe" with accompanying sounds, but I have to say our server, Lorena from Mexico, was wonderfully efficient and friendly.  You know, she really made the so-so meal tolerable, so I'm bumping this up to a three just for her - hurray for customer service - I can always appreciate that.  

While I may not go out of my way to visit the Island Buffet over any other place, I wouldn't be opposed to eating here again, if any accompanying minors wanted to spend some time in the Xtreme Arcade - where they also have a few tables/chairs for tired adults to sit and rest for a spell.

08/02/08 | Link | Rating: 3.0
284. Pomy G.
I wont stay anywhere else. Love the Peppermill, they just need better shows and update the arcade. Circus Circus arcade is still way better and cheaper with the amount of fun you get. My family and I go to the Peppermill all the time, I will change this review once the arcade improves and give it an A+, but before that, we will do our family arcading at Circus Circus. But maybe in the furture...who knows.

22/12/11 | Link | Rating: 5.0
285. Christina D.
Bimini steak house great! Good gaming! Upgrading to the penthouse on the Pepermill side was amazing. Only issue was because we had to move from original room due to service elevator but they gave us the penthouse instead!!! Happy

27/01/12 | Link | Rating: 5.0
286. Vanessa H.
Unless you're a die-hard neon fan, DO NOT STAY HERE.  We got stuck in town by a half-day closure of I-80 and decided to spend the night rather than get home at 3 or 4 am.  The place feels oppressive and is visually overwhelming.  Overly tacky and gaudy, and confusing with the mix of Roman/Ocean themes.  Sure, our room was decent, but I've experienced better at the same price elsewhere.  

My advice?  If you're staying in Reno, go to the Atlantis!

02/01/11 | Link | Rating: 2.0
287. Dorothy N.
My boyfriend, a former high roller--okay, more like degenerate gambler--was sent a postcard from the Peppermill beckoning him back so that they could, hopefully, squeeze a couple thousand out of him like they used to.

We took advantage and booked a room in the Tuscany Towers for Valentine's weekend.

The room is gorgeous. There's a flat screen in the bathroom.  And, the bathroom is HUGE by the way. It's almost as big as the actual room.

Separate shower and bath tub.
His and her sinks.
Vanity table with a light up vanity mirror.
Did I mention a TV in the bathroom?

The bed is super comfy with super luxe, super comfy duvet and pillow.

Even though our whole stay was comped, the receptionist treated us like a paying customer. One thing that definitely made me smile was when we were trying to find the entrance from the back of the hotel. An employee that was leaving saw us, came back, and let us go in through the employee entrance. Thanks!

The casino itself is kinda ugly. It's in an identity crisis. It's remodeled parts are clearly Bellagio/Venetian style, while it's old parts are tacky neon lights. Why didn't they just remodel the whole hotel so everything could match?

One minor thing that annoyed me was that the elevator on our floor was on one end rather than being in the middle. So, lotsa useless walking.

18/02/10 | Link | Rating: 4.0
288. Chris B.
Came for the weekend and all was less than exceptional. Upon arrival, the line at the front desk was horrendous @ 10PM. We reserved a room then proceeded to upgrade to a larger room, which I was told over the phone that none were left. We specified smoking. We get to our room, a hike from the lobby to find that it is a non-smoking floor. Not acceptable.

We called the front desk to have the error corrected and were placed on hold for ten minutes. They prepare another upgrade for us for an additional $20 a night! Whatever, I'm tired and hungry. I asked the gentleman at the front desk what my dining options were and he stated he would check. Well, he handed us our keys and told us "sorry". He failed to provide hospitality here in two ways, a) he didn't tell us where our room was located, and b) what the restaurant options were.

When we got to our room, one of the TV remotes did not work at all. The same thing happened to us last year. Do they not check these things? As a property manager, when I have a move-out I personally make sure EVERYTHING is in  working order!!!

We ran into maybe 2 employees who were nice the whole weekend. We had breakfast at "Biscoti" our first morning and was extremely disappointed. My girlfriend did not eat her Hash because it had far too much sage in the mix. I ordered their rendition of Eggs Benedict and was also disappointed. The waitress had also brought an orange juice to our table with our two coffees. I thought it was complimentary but ended up costing $4.75!

This will definitely be the last year my girlfriends' family hold their party at the Peppermill. They had blocked out 10 rooms including a huge suite and received no discount! Rooms are nice but hospitality lacks.

05/10/09 | Link | Rating: 1.0
289. Annie L.
I came to Peppermill hotel and casino for a Charity event and was pretty happy with the place.
I stayed in the Tuscany tower and the room was very large and comfortable. there was a huge jacuzzi in the bathroom which came handy late at night to relax before bedtime and the shower was also great with double jets. The beds where also very comfy!
The poker games downstairs where very soft and I made good money. the casino itself is a little too overwhelm with neon and fluorescent  for my taste but  I guess it's the look they are going for... Old Vegas style!
There was plenty of restaurants and the food is apparently very good... I had a hard time finding vegan options but luckily there was a vegetarian restaurant close by!
Overall, I really enjoyed my stay and the staff/service was very good.

09/05/10 | Link | Rating: 4.0
290. Michelle M.
Ok, this place is trying too hard to impress everyone. When you are in front of the hotel, it's as if there were a bunch of add ons made to it.  They're trying too hard to look like a Bellagio, Venetian or Caesar's Palace.

We stayed in a standard room for what supposed to be a 2 night stay but ended up to be a 1 night stay.  We had to cut our trip short because of our experience at Biscotti's (in the hotel-see my review on this restaurant).  I was soo grossed out sleeping on their off-white, holey sheets.  I also found a red drinking straw on the floor by the telephone.  Housekeeping probably didn't clean the room thoroughly before we checked in.  

Overall, never going to stay at this place again.

26/01/10 | Link | Rating: 2.0
291. Bobby W.
Yay for my favorite casino in Reno.  The Tuscany rooms are really swanky, and what you should be staying in if you're visiting Reno.  The Peppermill probably has the best poker action, if poker is your poison (even if it is all regulars).  I'm usually somewhere between the craps table, blackjack table, at the poker room, or cashing out my mountain of black chips like a madman (what a nice dream).

The interior decor is very funky and old school.  If you've been to the Peppermill lounge in Vegas, it looks the exact same.  More than likely though, you probably didn't even know there was a Peppermill in Vegas (it's just a lounge that goes by the same name as the lounge in Reno - Fireside Lounge), so you learned something new today!

One of the downsides to the Peppermill are the restaurants (and really, Reno in general).  Unlike Vegas where I have my go-to casino restaurants no matter the hour, I don't feel like Reno has any.  The buffet is bad from what I hear (it was bad 7 years ago, and I haven't been back since), the coffeeshop is just ok (pretty cheap prices during the day and on graveyard though), Biscotti's is just an expensive meh, etc.  At the time of this writing, I'd give my stamp of approval to the seafood buffet at the Eldorado (on Friday nights I think), if a buffet is what you desire.

The other downside to the Peppermill is the smoke.  I hate my clothes and I smelling like smoke, but that is what you're going to get if you linger on the casino floor.

Overall, the Peppermill is my choice when I want to go gambling and drinking...drambling?  Apparently so, according to urban dictionary!

31/08/10 | Link | Rating: 4.0
292. Kat A.
The four stars is only for the Tuscan rooms.

If you stay in the Peppermill Tower or Montego Bay Wing, I'd give it 2 stars. Their standard rooms are very old and dirty. So, yeah, get the Tuscan room.

27/01/10 | Link | Rating: 4.0
293. Carey M.
Even though they killed the fish bar we still love the Pep. We always have a great time. I'm big on clean and for the most part I have been very happy. The rooms are always fresh. Teenagers liked the arcade.

04/06/12 | Link | Rating: 5.0
294. Dylan H.
This is the nicest Casino in Reno! This place has a lot of stuff to do. The pool is really nice and the little cafe is great! The casino is really cool and it is really close to the Atlantis. The arcade kinda sucks but still its a nice place. I would rather spend time in the arcade so a better one would be better

19/07/12 | Link | Rating: 4.0
295. Heidi M.
I LOVE THIS HOTEL!!

We stayed at the Tuscany Towers which is the newer portion of the hotel. We had the Villa Suite which had a wet bar, 2 bathrooms, 2 living rooms, and a king size bed. This room was wayyy to big for 2 people, but it would be great if you were to entertain a group of people in the outside living area.

+1 fabulous room! We were blown away when we walked in!!
+1 great housekeeping. The housekeepers were all really nice and greeted us when we walked past them. They even left extra towels and shampoo since i shower 3 times a day!
+1 parking was easy to find
+1 everything is pretty much new!
+1 the gym was great, all the equipment was still brand new.

-1 its far from the "strip". Peppermill is pretty much in its own world. Its no where near walking distance from Silver Legacy, circus circus, and El Dorado.
-1 the Pool is pretty nice, but definitely needs to be expanded. THere were alot of people trying to find chairs and somewhere to sit.

07/07/10 | Link | Rating: 4.0
296. Joann H.
This is just a review for the casino - I was pleasantly surprised! I had been losing my ass all over Reno and Peppermill finally cut me a bit of a break on the slots. I got to play for a long time and of all the other casinos, this was my favorite - I loved the rainbow lights; reminded me of a 1970s gay disco - just lovely! Great beverage service when gambling as well. The only downer was the drunkard peeing out in the parking lot for all to see - not OK, buddy; not OK at all!

22/10/11 | Link | Rating: 4.0
297. Ishak K.
We stayed here for 2 nights with our young boys (4, 6).  We considered staying at the Atlantis because of the indoor pool, but we're glad we chose the more upscale Tuscany Tower.  The outdoor pool deck was always hopping with other young families with a small waterfall hot pool as a nice medium between the hot tub and larger pool.

The rooms were very comfortable and we had a nice view of the pool and even our car on the top deck of the parking garage.  Although, I expect a room that is called a suite, to at least have a couch.  It didn't and was very small.  I guess they consider their bathroom with a TV and soaking tub a separate room.  We were concerned about being bothered by smoke, but the non-smoking 16th floor was very pleasant.  There is pleasantly no casino in the Tuscany Tower, now only if they could remove the smokers too.  The ease of using the employee entrance and the hot-tub options makes the TT a good choice for an apres-ski.  We'll be back.

28/12/10 | Link | Rating: 4.0
298. Myrel F.
I last went here during Rib Fest (Labor Day weekend) this year. It's the Peppermill, you think gaudy bright colors that affect your eyesight in ways you can't imagine. Yet, they are remodeling it. I fear in a few years, it'll look just like the Bellagio in Las Vegas. So good bye carpet with planetary shapes.. Farewell, I will miss you.

The rooms were clean, and the typical clientele were tons older than my age group. Why did I want to treat this place like I was in Las Vegas? It's not, so minus one star because you are in Reno, not Las Vegas, sorry peppermill.

07/10/10 | Link | Rating: 4.0
299. Karen D.
Always a wonderful experience.  We never stay anywhere but the Peppermill because the hotel is consistently outstanding.  The rooms are beautiful, the staff is extremely professional and the restaurants are excellent.  The Peppermill gives you the Las Vegas experience without the long trip. . . and without the ridiculous crowds.  (Now if only I could learn how to win on the slots)  LOL

24/06/13 | Link | Rating: 5.0
300. Ken A.
Excellent, place, Great service, Very nice will go back again. We had Spa Suite. very nice

20/05/12 | Link | Rating: 5.0
301. David D.
Great Tuscan rooms! Only place I would stay at in Reno if I had a choice. The casino is really smokey but i don't gamble much anymore so that's a no biggie. The jacuzzi bathtub is fabuloso, I think they outdid even the Trump in Vegas, one of my favorite spots to stay at. We got a free upgrade the last time because they ran out of the regular rooms due to late check -in. You should get a regular room and when you get there ask for an upgrade, it would be cheaper that way.

27/03/12 | Link | Rating: 4.0
302. Ana C.
I am now a fan of the Peppermill.

We stayed at the Imperial Suite. Spacious room with a jacuzzi! It had a king bed with a Sony flat screen tv. There was another tv in front of the jacuzzi, and one in the bathroom!  The room had mirrors all around and intimate lighting. We had a great view of the mountains from our 8th floor room.

The staff was very friendly. We ordered room service the first morning and it was delicious! The pancakes and omelette's were good.The prices are reasonable as well. Around $5-15 a plate. Depending on what you order.

The casino is fun as well. We never left the building!

I love their Tuscany/Roman type decor. There was a sign on our floor that they were doing some renovations. So they might be adding some new stuff.

Overall, I would definitely recommend the peppermill. It's a nice little area in itself. The only thing I hate is that the roulette tables took my money. hahaha

11/02/11 | Link | Rating: 4.0
303. Kenneth Y.
First time to this casino and I was sort of disappointed in the beginning because they said there deluxe tower rooms were sold out.  I wanted to stay in there deluxe tower or remodeled room as what their website described.  

After I complain and told them that my purpose of choosing this casino was to try out there new rooms and the person help me took a while and finally found something I wanted.

The room was very nice, King size bed with a 42" flat screen TV and the carpet was plush and it was nice.  They had a coach with a small round table and a desk with a chair to do work on.  

This place was very elegant looking place overall, I would come back again.

The only thing bad about this place is it is pretty far away from the freeway compare to the other casinos.

-Parking-

Parking is available street level and they also have a parking structure.  Some parking spots are designated for people who gamble a lot and I guess you can get a ticket or some sort for parking these spots without a valid placard display.

02/01/11 | Link | Rating: 4.0
304. Dan C.
Tuscany Tower Florence suite. Five star room at a great hotel casino.

10/04/12 | Link | Rating: 5.0
305. Claire W.
My husband and stayed here while he competed in a bowling tournament (oh yeah, we're classy people) and we really enjoyed our time. Our room was done in soft yellows that I found relaxing, and the bed was huge. Another person we were at complained that the beds were bad, but I didn't have an issue with them, all though I will be bringing my own pillows next time we come. There was a tempting mini bar and snack bar in our room that I nearly had removed because I was terrified of sleep-eating a three dollar Kit Kat bar, but if my husband and I had more money I would have been super psyched about the tiny bottles of liquor and gone nuts.

The general use pool was gorgeous and I loved the fountain. There weren't too many splashers and the life guards seemed to be doing a good job. I didn't think to bring workout close so I didn't get to use the awesome fitness center, though I thought it awesome that each cardio machine at a TV on it and you got to borrow head phones. My husband and I both made several visits to the steam room in the male and female locker rooms though. I had never been in one before so after I got over my initial freak out when the steam turned out, I loved how soft it made my skin feel.

I treated myself to a pedicure at the Spa, which also allowed me access to all their little pools and sauna's and (much hotter, admittedly almost unbearably so) steam rooms and more. You got a nice soft robe (which you can purchase- alas, next time!), lockers, and free little snacks, juice and some of the most bomb ass tea I have ever had! My pedicure felt great and came out nice. It was way more than I'd normally pay, but my husband insisted he treat me since we don't get to do these things very often (awwwww). My sister in-law got a wine massage- or something like that, and said it was among the best massages she's ever received.

All in all, I love this plays. I know they have a lot of kid stuff too (and arcade I never got around to). My only complaint would be the pillows and the fact that its sort of hard to find your way around.

05/07/11 | Link | Rating: 4.0
306. Joel M.
Surprisingly nice hotel.  General layout allows non gamblers to relax at other parts of complex.  More than enough areas to dine, both good and bad.

29/04/12 | Link | Rating: 4.0
307. Ash D.
Don't get put into the removed part of the hotel! You can't find your way back into the main part of the casino! Wandering around at five am in the back of the casino, carrying your heavy bags  is not fun!
 Plus we checked in at midnight and were leaving for the airport at 5 am and still had to pay the resort fee even though we couldn't use the spa access it was for!
 The French dip with cheese, I paid 20 dollars through room service was amazing! The only good thing about this casino!

12/03/11 | Link | Rating: 2.0
308. Jennifer P.
Apparently hotels in Reno can give you a reservation even though it's not truly reserved...sounds a bit dodgy to me. We ended up paying $20-30 more for the room which we booked -- Just keep that in mind if you go.

As for the casino, not bad...aisles and aisles of digital slots (not my bag). I played poker till nearly 5am the next day; that was really fun. My roommate found the old-style slots, which I wish I had...

Fun for a weekend trip. I suggest going when it's not snowing...

08/01/09 | Link | Rating: 3.0
309. D. M.
This hotel seems nice enough...like any other hotel/casino.  I came here on a business trip and there are only two electrical outlets at the desk, both of which were occupied by lamps.  So to plug in a computer or an iPhone, you need to unplug the lamps.  I always check the nooks and crannies of hotel rooms from any nastiness left behind that I may unknowingly have to share space with, and my room did not disappoint.  Someone, somehow, fit 5 pieces of bacon in a clear plastic 'to-go' container UNDERNEATH the dresser in the room.  No opening under the dresser was large enough to simply slide it under there, so I suspect someone wanted to leave the next guess wondering what that smell was?  Dunno how long it had been there...color was more pale than normal, but nothing growing on it.  I certainly don't expect housekeeping to start looking under furniture in every room every time they clean...but it probably should be something they do at least once a week.  Perhaps the Tuscany Tower would be better?  I am staying in the Peppermill Tower.

02/06/13 | Link | Rating: 2.0
310. Henry S.
I have been a loyal customer of the Reno Peppermill for over 5 years.  Their recent remodel has has included many new amenities which really sets them apart from other major hotel casinos in Reno.  The tower rooms are a little tacky but still very comfortable and clean.  Service was out standing but my only complaint about the place is that the casino floor needs updating.  There's just simply too much neon everywhere.  

I will not stay down town anymore so the Peppermill is my preferred hotel casino in Reno!

17/07/10 | Link | Rating: 4.0
311. Caroline A.
I stayed at the Peppermill for two nights this week while attending a conference.... it was very interesting. The lobby of the hotel is a casino and has enough colorful lights to make you go temporarily blind. The check-in staff were delightful and very nice, but also a bit slow to check me in (or maybe I was just grumpy!).

The hotel has everything from gambling, a business center, shopping, four different restaurants and a health facility (best part of the hotel). They even have a wedding chapel... yes, a wedding chapel. I was happy it was empty when I walked by.

My room was very large, but was the ugliest hotel room I've ever seen. The whole wall along the head of the beds (I had a double) was a mirror, and the opposite wall had a peach floral wallpaper.  The beds were not comfortable at all and was covered in an old crushed green bed spread that had a strange odor.

The bathroom was ok, and comes with bath and body works products... but they were lime coconut verbena scented, which makes me want to hurl.

I went to the gym both days, and enjoyed that the most.  There is a pool, several cardio machines and weights. Grab a bottle of water and fresh fruit when you're done!!

Also, the hotel is located just a mile from the Sparks Convention Center and about four miles from the airport, which makes things easy.

09/02/08 | Link | Rating: 2.0
312. Stephanie R.
This is a review for Oceana Restaurant. Me and my hubby decided to try this place out after a day of shopping and we enjoyed our food here. We got the all-you-can-eat sushi and enjoyed almost everything we chose. Freshly made food, great service and cool decor/theme!

27/05/12 | Link | Rating: 5.0
313. Leona W.
Stay away from this place!  I went to this place at the end of December and haven't had a chance to put in my review, but you can tell what a lasting impression it had on me when I refuse to let it go and still want to tell people about my experience three months later.

We booked our suite through Hotels.com .  When we checked in, they didn't have the suite we booked and offered us an "upgrade."  Awesome right?  Not until we realize once we checked in the room that it was actually a "downgrade."  On top of that, the room's tub did not fill up because the stopper was broken.  After the repair guy came by to put in a new tub, he left a mess in the bathroom.  Not a big deal for us but we had two kids that we needed to bathe.  There was a hot tub, so we thought we'd try that instead, only to find that the tub was dirty.

We called to complain, mostly because they had lied about the upgrade.  I called that afternoon to talk to someone.  They promise to have someone call me back.  No dice.  I called again that night and explained my situation.  (This is after spending 20 minutes on hold for someone.)  She admitted that we got a downgrade and offered to move us to the new tower, but my parents were on the same floor and they would not move them as well, making it very inconvenient.  I request compensation and she promised to have a manager call me back.  No call back again.  I called the next morning and once again, they said they'll have someone call me.  I even gave them my cell number.  No such luck.  Called them for the fourth time that night and could not get a hold of anyone.  Decided to complain when I checked out.

Luck would have it that the same clerk who offered me the "upgrade" was helping me with checkout.  She asked me to step down to the end of the counter for a manager.  I waited 10 minutes.  Finally, SHE came back and said they would offer to comp the resort fee of $10.  Call me greedy, but $10 for the downgrade, the trouble and the lousy service??  I asked for the manager and another woman came out.  Explained my situation YET again and again, she refused to do anything but comp the resort fee.  I told her that I would have no choice but to report it to the Better Business Bureau.  She didn't care.  I loudly complained so that the people in line could hear me.  (The interesting thing is that several people in line told me that they had similar troubles.)  She told me to stop and when I didn't, she called security and walked away!

Security never came but another woman came out and said she wasn't sure why I wasn't compensated because apparently it was approved in the system.  Beats me.

The morale of the story is that this hotel is dishonest and their management sucks.  I would NEVER stay at this hotel again.  It's really too bad because I like the idea of the hotel with the various restaurants, casino areas and kids amenities.  But I will not subject myself to that kind of service again.

02/04/10 | Link | Rating: 1.0
314. Amy B.
Tuscany Tower rocks! We love to stay here even though we don't gamble a dime. These rooms are large and have everything. The bathroom is to die for. Best place to be in Reno.

22/07/12 | Link | Rating: 5.0
315. Walter P.
The Casino
Man... This casino hotel has redefined the word:  OVERKILL!!!
Overkill on glass and neon lights freakin everywhere!!!   So much it gave me a headache walking through the entire place!    Somebody please fire the interior decorator!  ARGH!   It's annoying enough that it makes everyone's teeth light blue!  Seriously!   I notice a lot of penny slot machines and not a vast selection of card games.    As for the hospitality, they loss points for the rude bell staff - they did not offer to help with our luggage and failed to open the doors as we tried to open the doors ourselves with luggage and snowboards in hand.    I really felt like telling those guys off... but nevermind.   So not worth the trouble.

The Hotel Room
Something kinda freaky about tall mirrors as bed head boards especially when they reach all the way up the ceiling.    "chicka chicka bow wow"

The Ski Package
So this where we set up shop for Omar's Bachelor Party.  Here's the details:
-Hotel room for two nights (Friday, 02/01 and Saturday, 02/02)
-Five dollar food coupon for any Peppermill restaurant (we used ours at Island Buffet)
-Shuttle from Peppermill hotel to Northstar Tahoe
-Northstar Ski Lift Ticket
-Shuttle from Northstar Tahoe to Peppermill Hotel

Total Cost for Eight People:  $1095.00 (that's $137.00-$147.00 per person)

I purchased this ski package because I wanted everyone to enjoy the rewards of not-driving to Northstar.   The bus shuttle was packed and took about an hour to the ski resort and hour and half back because of the storm.    There are bus transfers in between, but it didn't bother me as much.    One star missing because the driving didn't blast the heater.  It was freakin' cold on the bus.     But one star back because it had movies.  On this trip:  Miracle imdb.com/title/tt0349825

Once we arrived back to the hotel, we got ready and hit the town.   Thank God we took our naps on the bus ride back.

21/02/08 | Link | Rating: 3.0
316. Thang C.
We went on our vacation a week ago and I'm in love with this place. I could never tell if its day time. The lighting is just perfect! (felt like it was 10pm the whole time) The stay at our suite was incredible ($66 a night). To top it off, we were gambling and drinking FREE drinks all day long. Our dealers, as far as the cocktail servers were very polite. My first time here and definitely not going to be my last. We already planing on another trip back when the weather gets a little bit nicer. Thanks for the amazing time.

07/06/12 | Link | Rating: 5.0
317. Tadaa T.
This Casino is weird.  The gaming area is all blue and green lights, it looks more like a underground club than anything else.  They have very very few tables, but instead they have rows and rows of slots.  

Cocktail girls wear black leotards, like those worn by women magicians, just in case some of you are wondering =p

14/03/11 | Link | Rating: 3.0
318. Tyler M.
best casino in reno...very good with comps.  Pit bosses dont sweat big bets like alot of Reno casinos do.  Pit bosses are actually friendly and thats rare in a casino.  Various great food options from 7 bucks to 100 bucks.  Nice club with Edge and not too pricey for club drinks either which is a huge plus.  Cant wait to come back here

05/07/12 | Link | Rating: 5.0
319. E E.
It was ok went here for our anniversary  the mirror was dirty above the tub and the steam unit was not working and the shower had mold in it. I'm not sure I whould go back I told the front desk about the steam unit before we went to dinner but they did nothing about:(  we don't get away from the kids much but we made the best of it just don't think that the rooms are above three or four stars .

28/05/12 | Link | Rating: 3.0
320. Amanda K.
This review is for the casino only.  My family and I came here because it was close to our hotel and had a decent time.  Lots of slot machines but not a lot of popular ones.  It sucks they don't have Wheel of Fortune.  But they have lots of little bars in the place that have video poker and are nice to chill out.  The bright lights and signs are a bit much though.

19/09/10 | Link | Rating: 4.0
321. Daniel Q.
Great hotel with everything Reno has to offer at your hands. Gaming was nice =, buffet was excellent room was wonderful (don't touch the munchies as you will be charged!).

10/02/12 | Link | Rating: 5.0
322. Nathan T.
Great hotel good clubs, good food, awesome pool!

29/08/12 | Link | Rating: 5.0
323. Cat L.
Love the Peppermill. Stayed again in a Tuscany Balcony Room. It was great to be able to open the doors to get some fresh air. The beds are the best! Nice big Jacuzzi tub.  Next year will be my 10th year visiting the Pep.

20/10/10 | Link | Rating: 5.0
324. Keven W.
I liked staying at the peppermill.  The people were very nice that they upgraded my room to stay at the tuscany suites which wsa a very nice room. I got the room for $70 dollars a night. It came with a nice jacuzzi, shower and a great toilet.  The room was quite big that I could have stayed in there the whole day.  I really like the sheets as well and the bed was nice and comfortable that I could have fallen asleep in there all day long.

Room service was good and the food as well, but like in any hotel place it was quite pricey but then tip and everything is included so we did not have to worry about that stuff.

Anyways unfortunately I did not gamble there, but it was okay though. It was probably the nicest casino out in reno however.  The resort fee does suck it is $12 dollars a night.  But with it comes with internet though.

10/10/10 | Link | Rating: 4.0
325. K B.
I'd like to thank Peppermill for making up our bad experience and making it great!! Everything was perfect this time!! Thank you and we will be returning!!

07/08/13 | Link | Rating: 5.0
326. Tom Y.
Super accomodations, great staff and restaurants. I stayed in the Tuscany Towers and can't say enough about the great upscale accomodations. Well worth every penny!

11/09/12 | Link | Rating: 5.0
327. Brendan J.
This is definitely one of the better hotels in Reno. The rooms are spacious and the interior decor pretty decent. The chilly disappointing news was that the water in the morning took way to long to heat up. When I called the front desk they said to leave the shower on for 10 minutes. Thats such a waste.

When booking try going to the Peppermill website; I found that the hotel's website offered a better deal than what some travel sites.

The hotel is close to Atlantis and not to far from the rest of the casinos. For breakfast Ihop is a block or two away.

The casinos really need to work on their ventilation systems. Very smoky!

05/01/11 | Link | Rating: 3.0
328. Brian S.
Still, by far, the best place to stay in Reno. The remodel has made it  the stand out casino in Reno. The restaurants are great, the pool area is better than most places in Vegas, plus the whole property is spotless. Nothing in Reno comes close to the Peppermill, plus the employees are friendly and extremely happy doing there jobs. The updated rooms are very comfortable and classy. I will never stay anywhere else in Reno, The Peppermill makes everything else look old and used. Someone up top is doing a great job managing that property!!! Stay there....

11/08/13 | Link | Rating: 4.0
329. Carmen B.
I would change my name to Eloise if it meant living at the Peppermill. The customer service was on par with the quality of the room and decor of the entire place. The pools were lovely as well, and since my name remains birth-given, I shall have to anticipate a return in lieu of residency.

18/09/12 | Link | Rating: 5.0
330. Amanda M.
Never again, I say.  

We used to book the "Romance" Package. You get the massages, the dinner, and the room all for a good price. It USED to be that you could choose your own tip amount for these services Well, now for some reason the spa has decided to automatically charge you 18% gratuity for the massages in the package. That is an automatic $40 charge- whether the massages were worth the tip or not.

The gratuity at Bimini's is also not included in your package fee- so even if you only order $80 worth of food on the $100 credit- you still have to pay for the gratuity. And the room taxes, resort fees, etc etc. So really the 'great deal' that you got ends up being about $150 more.

They always have us check in early so that we can use the spa for the entire day that we have our service. So we go to check in and some jackass named Julio at the VIP counter refuses to check us in! He would not check us in, telling us we were too early. This shocked me, as we'd always dealt with a woman named April- and had never had someone be not only so unaccommidating- but rude. He informed us that he couldn't check us in until 12pm. My watch said 11:56am. There was NO ONE in line behind us and it was FOUR minutes until the 'official check-in' time happening in his head, apparently.

I stood there, with an 'are you effing kidding me' look on my face. His face was totally emotionless. Not apologetic, nothing. I then got pissed. I was like, "Are you serious? It's 4 minutes til!" Nothing from him. Just a blank stare. Me again, "Would you like me to turn around and stand there in line for 3 minutes then walk back up?" I kid you not, it was exactly like the scene in "Meet The Parents" where the airline attendant refused to check in Ben Stiller because she hadn't called his row yet!!

I couldn't deal with Julios idiot ass anymore so I told him to go get his manager. Again, no emotion on his face as he asked "WHY?" I got really mad, and I told him it's because I wanted to be checked in! I explained that the bell desk had our luggage and our massages were scheduled soon, and we'd like to change and relax a few minutes before we head to the spa! He walked away behind the partition, came out a minute later - no manager in tow- and asked me again, why I wanted a manager. WTF. Are you stupid?

So, realizing he had ME on his hands, he started checking me in. I verified that our reservation was a NON SMOKING section. First he tells me that they dont guarantee rooms (even w/ a reservation) but that YES, he had a non smoking version of our suite available. What the smug little shit DIDNT mention, even thought I specifically ASKED- was that the "non-smoking" room he gave us- was on a smoking floor!

Anyhow, our dinner was okay- we'd been here many times but this time they had these green plates on the table- they came and took them as soon as we sat down. My boyfriend was like, um- we NEED those- to which they replied that they were just for decoration. Um, okay.  Our waitress was nice, she arranged for someone to make us Bananas Foster- something that was on the old Steakhouse menu but not the new Bimini menu. We were planning on leaving her a really nice tip for that- until we realized she'd charged us over $50 for the dessert. Seriously. $50 for 2 scoops of ice cream and less than a whole banana sliced on top! Whatever.

It's10ish we're relaxing in bed- and all of a sudden gusts of cigarette smoke is just rushing into our room- from under the door in the floor vents-everywhere! We called the front desk to let them know, the woman was rude- and snottily offerred to switch our room. We packed up and moved, and she moved us directly ABOVE the smokers. Neat. Thanks. Instead of offering us coupons for a buffet or something, she rudely informs us that she will offer no such thing for our troubles since she 'resolved our complaint' by switching our room. I am convinced this woman is miserable in her life.

Fast forward to midnight and we're sleeping and the alarm in the next room (empty)goes off. We call the front desk (from the landline, the cordless was broken) to have it shut off- half hour, 45 minutes and a trip to the front desk later (again, RUDE staff)  alarms still blaring. Finally my boyfriend tracks down a housekeeper who knows nothing about it- to shut it off. We called front desk to confirm our late check out  told that NO we can't have that. wtf. You jerks keep us up in the middle of the night then won't let us sleep in a little, even though we arranged it PRIOR?

The next day, upon check out I let a manager named Lauri have it. She offerred to 'comp' a room charge of $3. We ate a Kit-Kat and she offerred to comp it for us for our trouble. WTf. How bout I give YOU $20 and you kiss my ass? I threw a fit,  said we're not coming back she offerred to send us a free night (which it's been a month and we still have NOT gotten it(not enuf room for whole story!!)

09/06/10 | Link | Rating: 1.0
331. Kendahl D.
I'm a local and this is my choice hotel! This is where we have our "stay-cations" and where I recommend my friends and family stay.

The pool is what brings me back again and again! It's very luxurious and feels like a real getaway! Oceano (love the sushi here) & Bimini Steak House are top notch restaurants! I'm not a gambler so I can't comment on the gaming. Although the casino floor is awesome, with long plasma TV screens everywhere. And the sports book is the best one I have ever seen in any casino (Vegas or otherwise).

The Tuscany Tower is the new tower of rooms and looks awesome with private balconies that over look the pool. We usually stay in the Peppermill Tower which is a little less than the Tuscany Tower but still offers nice upgraded rooms. There is another wing of rooms (Montego Bay Wing?) that is god awful. I'm not sure if they are even renting out those rooms anymore. They may be getting remodeled. Don't stay in those rooms unless you like the smell of smoke seeping through the walls and carpet.

For me it is all about the pool. In the summer/spring/fall we stay here. In the winter we go to John Asquaga's Nugget  or Atlantis (they have indoor pools).

29/07/11 | Link | Rating: 4.0
332. Scott W.
The Peppermill is a fantastic hotel in Reno.  I was on business so I would have had more time to check out the amazing gym (the best I've ever seen at a hotel for no charge) and the great pool...but I was working...and so I can only say that most areas were free of smoke...not overcrowded...great staff, excellent food and comfortable beds.  Next time I want to stay in the Tuscani towers...the newer side...The North tower is OK, but no where near the upscale nature of the new suites.

19/06/12 | Link | Rating: 4.0
333. Sylvia B.
Love the Peppermill, it's so old school. The Fireside lounge is a classic.
It's a bit old now but they seem to do an ok job of keeping it clean and well run.
If it didn't have the fireside lounge I'd give it 3 stars.

24/05/11 | Link | Rating: 4.0
334. Ronald B.
Came to Reno for a family wedding in June and the bride had gotten a rate from the Peppermill. I have previously been to Reno and stayed downtown at Harrah's and the Silver Legacy. The Peppermill is way above them. It's comparable to a good Vegas strip casino.
Stayed  3 nights at the Peppermill although the wedding activities took up a lot of our time.
Pros: Rooms were  nice and quiet, beds good, hotel service was efficient if not fast. I wish I had upgraded for an additional $20 because the better rooms were worth it.
The Sports book is large, well laid out and probably the best in Reno.
The Terrace lounge was inviting and had an extensive list (more than 100) of Whiskeys and many wines. The craft beer selection was less so but better than your average casino bar. The drink prices were very reasonable.
The pool area is very nice and the layout allows the choice of sun or shade throughout the day.  Because of the wedding we only ate breakfast at Biscottis. It was good and substantial but a little pricey. If your not a big eater you might try splitting one breakfast.

Cons: We were there Thursday, Friday & Saturday and the craps and blackjack areas were as somber as I have ever seen in a casino. I play craps and the crews at the craps table were disinterested bordering on surly. Don't get me wrong I actually won a couple of hundred bucks while there but the crews acted as if they just got there salaries cut. My one attempt at blackjack was similarly quiet. I'm usually a reasonable tipper but I stiffed them I was so unhappy with their attitude. I wasn't alone our whole party sensed the same vibe.

All in all the Peppermill  is a good place to stay if your traveling with the wife. If your just coming for the gambling, I would stay at the Silver Legacy and do my gambling there or at the CalNeva  which is a bit seedy but a lot more fun.

17/08/13 | Link | Rating: 4.0
335. Abbi W.
We always "staycation" at the Peppermill because of the great pool.  It's heated by geothermal spring and the temperature is perfect.  We also love the spa tubs in the bathrooms in the Tuscany Tower.  The arcade keeps the kids busy and stellar room service means we don't have to battle the kids at dinner.  This is the third staycation we have taken at the Peppermill and you can be we will be back.  Plus they give a 20% locals discount!!!!!  Oh -- if you can have breakfast at Biscotti's -- they have really good crepes and the portions are very generous but the quality of the food is not compromised!

26/02/12 | Link | Rating: 4.0
336. Jennifer P.
Don't really enjoy going to Reno for the simple reason that there is really nothing to do but gamble. My boyfriend and I spent most of our time in our room so I can't really rate based on an overall experience as a 'hotel' but honestly the in-room jacuzzi in the Tuscany Tower Suites alone gives this hotel 5 stars.

Downside is that the strip is not in walkable distance from the hotel, but rooms are so nice we didn't care if we left. Rooms give a "home away from 'home' " appeal.

Will definitely be coming back in the future.

26/07/12 | Link | Rating: 5.0
337. CJ C.
I reserved the Imperial Suite a month in advance.  I called in and was told it would be better to reserve the suite online I could save $10.  I was also told that I could do a late check in and late check out because of the awkward hours that we would be arriving and departing.  I left a note on the reservation to have them call me to confirm the notes were placed on the reservations.  They never called, I called the night before to confirm.

We arrived at 5am and checked in late.  I was told that they did not hold the room (I was never informed).  We got the room anyways and were told we had to check out by 11am.  I told the person at the front desk what the previous person I spoke with told me, that I could do a late check out and pay a prorated amount.  I was denied.  We were checked into the hotel for a total of 6 hours.  I was told that we could not switch rooms because they were "sold out".  I looked on travelocity and found numerous standard rooms available at the Peppermill.  Disappointed with my experience I decided that I would not continue to stay there because of the run around we were given.  We moved to the Grand Sierra and had a much better time there.

Pro: The girl at the front desk was very helpful when I was checking out.  I explained my situation to her and she was able to offer me a discounted rate from the full price since we only stayed a few hours.

04/09/10 | Link | Rating: 1.0
338. leonid v.
The best customer service I have experienced in years!!! And I have experienced a lot! This place beats Venetian and Palazzo in Vegas with their customer service! What a joy! The only problem was the engineer guy who came to my room to fix the jet nob on a whirlpool and after just glimpsing at it said that they don't have knobs to replace it with and I quote "You should be happy and thankful that the other three are working"
I don't know may be he is a local "crazy" or it was just a bad day for him, but the moment I called down to front desk everything was fixed they apologized like hundred times and changed my room for a much better one. After I moved it was 5 stars all over!!! Room Service fantastic!! Spa almost perfect!!! Pretty close to that. Restaurants and bars were phenomenal! And the casino stuff very sweet and nice!!!

04/04/11 | Link | Rating: 5.0
339. Rob P.
I spent a weekend at the Peppermill to celebrate a friend's 30th birthday, and I can't say I'm disappointed.  The rooms were cheap -- we found a deal online for $60/night including taxes in their inexpensive Montelago Bay Tower.  There were plenty of dining options, and their players club gave us a BOGO coupon for each place when we signed up.  Most of the staff was very friendly, with each dealer taking the time to learn everyone's names at the table.  That's a nice touch after being in Vegas for so long.  Definitely not the nicest hotel or casino I've ever been in, but they had everything I needed.

And Ruggy, how did you get a box of lo mein?  I missed out on that one!

27/02/09 | Link | Rating: 4.0
340. Doug D.
I have stayed here five different times in the past year and I have to say this is one of the best hotels out there!  Great restaurants, great employees and rooms any type of need.  This place deserves at least four stars like four diamond rating it has earned by AAA.

20/07/12 | Link | Rating: 5.0
341. Kourtney L.
This is as good as it gets for reno. Although I didnt expereince staying here I visited breifly. Casino floor is clean and doesnt have that stuffy smell that lingers through the rest of Reno's casinos. Upscale and classy. As a California girl and an advid Vegas goer this is the closest thing it gets to that. Reno left a bitter taste in my mouth after my visit, this casino was the only reason I would return. The Pepermill figured out how to do it right, Kudos to them.

31/01/12 | Link | Rating: 5.0
342. T L.
Tuscany Tower is a must! The rooms are huge and have the better view. The only thing I didn't like about it was the mile walk from room to casino. Very nice hotel considering its in Reno.
The outdoor pools were very nice. The spa was huge, we were watching NCAA B-ball while chillin in the hot tub sipping juice from the bar. They also had a steam room, sauna, steam room, and all the usual amenities they have at a spa including massages.
They also have the best night club in the area and on Sat night it's straight POPPIN!
They have some decent places to eat, just avoid the coffee shop and the buffet.

16/03/11 | Link | Rating: 4.0
343. Hong T.
For a Thursday evening, the casino floor was quite busy.  I'm not much of a gambler myself but a friend from out of town wanted to go, so couldn't say no.  The casino floor is nicer then the other casinos in downtown reno, much more seating and lighting.  The staff is very nice, and wasn't too overwhelmed with the smell of smoke.  Compared to the other casinos, this one is slightly above the rest.

02/07/12 | Link | Rating: 3.0
344. Samuel L.
Okay, I tried to hold my tongue as long as I could thinking that I needed to cool down from the experience I had, but it still leaves a bitter taste in my mouth.  

So, me, my wife and kid and my cousin, his wife and kid were coming here for a mid-week getaway so the kids can play on the tahoe beach (it's the middle of summer) and we can get some gambling and drinking in during the evening.  

Now, I didn't knock stars for this next episode, but still.  I've used the $20 to great effect in Vegas, and I thought I'd use it here ($40 for the 2 rooms).  I tried it and immediately got the cold shoulder, but I think it had to do with the manager standing behind all the front desk people, apparently doing some kind of review.  So, I can't knock points for that.

But the front desk person was so snappy and didn't look up even once.  Never once smiled or said hi or asked how we were doing.  

Well, we had rooms in the Montego Bay Wing.  It was a good deal at less than $40 / night / room.  But on our long trek there, we went through a sky bridge.  But as we were passing through, there were about 6 construction guys completely renovating the inside of the skyway.  We're talking dust, girders, lumber, paint, powertools.... the WHOLE time we were there.  So, yeah, not exactly great for my kid to be walking through multiple times a day.

Next is the room.  The room is dated, though at that prices, I can't knock it too much.  But they have these snacks sitting out on a tray.  So, of course my curious toddler starts moving things around.  Eventually I see the tiny card that says everything is on a sensor and if you move anything, it will get charged to the room.  Great.... and the tray itself is bolted down so I can't hide it anywhere.  Sigh.  Having to make sure I don't get charged for the snacks multiple times during the trip, ugh.

And all the hallways smelled like a$$ while I was there.

So, I get to sleep at around 3 AM Thursday night after taking the casino for $700.  And suddenly at 7 AM, I hear a large truck backing up.  Not soon after, I hear the cutting machine just tearing into the asphalt right outside my window.  Yup, it wakes the kid and the wife and kind of puts the period at the end of the trip.

I go to the front desk to check out and make sure one last time that I haven't been charged for any snacks.  I complain about everything, expecting at least an apology and possibly a complimentary upgrade next time or something.  Basically, they said they didn't know about the construction and something to the effect of tough $^%&.  

So, in effect, they lost some good customers.  I'm done with Reno.  It's run down and none of the hotels make me really want to stay.  I think I'll stick to South Lake Tahoe.  Harrah's always treats me right there.

As for the hotel/casino itself, it's not bad.  It's large, generally clean.  It does have more of a neony, mirrored feel to it that was a bit claustrophobic.  I guess Vegas just spoiled me.  

Final words:  I'm not coming back.

01/09/10 | Link | Rating: 1.0
345. anthony s.
Stayed here Dec 1-4 and loved it. Place is clean, rooms are very nice and food is good. About an hours drive to South Lake Tahoe and ski resorts. Best hotel in Reno. Nice work out room as well.

11/12/12 | Link | Rating: 4.0
346. Vicky L.
Wow! As far as Reno goes... I was extremely impressed. Growing up going to Reno to crash mid snow trip, I always remembered the hotels here as "decent." Coverlets, fuzzy blankets, the skeptical stains on the carpet...etc. Peppermill really outdid itself with the new Tuscan expansion. We were in a room with duel King size beds (yippeee!) Plenty of room for bed-jumping! The bathroom was HUGE!! And there were two showerheads in the shower! Only drawback was that the water pressure was really low... I'd rather have one really good shower head than two weak ones.

The casino part of this hotel was still GAUDY. Gaudy gaudy gaudy. And tacky. What's up with all these disco like mirrors and tacky neon lights!?!?

06/01/09 | Link | Rating: 4.0
347. jason g.
Stayed here while we checked out the Rib Cook off this year and it was an absolute joy. I am actually writing this review while in bed using their free in room wifi.

My friend is considered a high roller here so we stayed at one of the Tuscany suites.  How can you fit 2 king size beds in a room? Yes....the room is that big.  Yes........it is that nice.

This is probably the best Reno has to offer.  It is the closest thing comparable to Vegas quality.  Not saying it's Vegas but the amenities, restaurants, casino, spa, pool,and bars are all exquisite.

The only difference is...........the people.  The reason why this hotel is so reasonable is because the people here control the price.  The law of supply and demand is definitely evident.  The quality of players aren't going to be like the ones in Vegas.  They will generally be your target audience of 60 and over, but guess what?  They are helping you lower the cost of everything.  Food specials, spa specials, cafes, gambling, etc is all catered towards this audience.

The casino gives out free match plays, meal specials, happy hour meals, money upon arrival.  They pretty much are giving things away.  You will never find this kind of bargain anywhere.  Their pool and spa is top notch.  I personally wouldn't even know that we were in Reno.

Will review the Rib cook off tomorrow!!!

03/09/10 | Link | Rating: 5.0
348. Chuck F.
Please NOTE this rating is because of a purchase on Travelocity's "Secret Hotels" which I bought a room off of that was claimed to be a 4 STAR hotel.

They stuck me in the cheapo MONTEGO BAY WING. Do not use this hotel reseller the Montego Bay rooms are TWO STARS at most.

If anyone from the Peppermill reads this be aware that a lot of people are running into this problem and are VERY UNHAPPY. See betterbidding.com for more bad info on the Travelocity "Secret Hotels" fiasco.  

I would go back but reserve on the hotel WEBSITE only.

21/11/10 | Link | Rating: 2.0
349. Lorence L.
This is one of the best Reno has to offer.  When you've been to Vegas multiple times like I have it is really difficult to NOT compare a casino to what is in Vegas.  The hotel is clean, lot of restaurants, and all the gaming.  Peppermill wasn't so good that I would never go anywhere else in Reno.  Besides the casino/hotel Reno felt like a city that has never really modernized, I felt like I was sent back to the 70's.

23/06/12 | Link | Rating: 3.0
350. Marisa R.
The Tuscany Tower wasn't too bad.

I had really low low low expectations, so that could be why I was impressed.

Big bathroom and spacious rooms.

But, the best part was room service gets to you within 30 mins!

25/01/11 | Link | Rating: 4.0
351. Eric B.
Been sitting in line for thirty minutes now waiting to check out.  And it gives me time to reminisce on my experiences here. Used an atm last night. Instead of dispensing the cash like any other atm in the world, we had to traverse a jungle of cheesy slots to seek out the main cashier desk... for a measly $100. Service in general is ridiculously slow and every establishment is understaffed. The carpet is nauseating.  Room decor is worse, a distasteful victorian theme. Now I'm being told I need to hunt down my sponsor to check out because the card needs re swiping. This place is a waste of your time.

07/07/12 | Link | Rating: 1.0
352. Diann B.
We love Peppermill. This stay we will primarily stay in a remodeled Tower Room. Our last night we will switch to the Tuscany Suite.
We are on the 15th floor in a remodeled Tower room. Some floors are still under construction. 42" Sony flat screen TV, comfortable king size bed, and an amazingly large whirlpool bathtub with a TV in the bathroom.

I love the War Won Ton soup in the coffee shop.

The Comps aren't what they used to be. However, we will always be loyal to The Peppermill.

29/01/11 | Link | Rating: 5.0
353. Emily H.
Fei Yu-Ching was performing at the Peppermill, and my parents wanted to see him.  My husband and I reserved two king size, no smoking beds through Hotels.com at Peppermill.  We drove in at 5:30 PM to check-in.  Front desk guy Jerome informed that they were upgrading one of our rooms to a suite, and downgrading one of our rooms to the travelodge that's connected with Peppermill.  Hold up, "How about you don't downgrade us and just get us the rooms we reserved?  It is import my parents and us stay together since my mom has Parkinsons."  

Jerome: "Nope, we don't have anymore rooms left."

Me: "Then how come you accepted our booking?"

Jerome: "That's hotels.com's fault.  You didn't specify you wanted two rooms together."

Me: "Can I speak with the manager?"

Marian Ducett, the shift manager takes about 5 minutes to leisurely stroll over, doesn't make eye contact with me and says, "We don't have anymore rooms."

Meanwhile, two more people next to me that came in after us checks-in gets a room in the Peppermill hotel.  

Me: "How come those people were able to check-in after us to get rooms?"

M.D.: "Um... I believe they were checked into a high-roller's room they weren't suppose to be checked into.  What do you want to do?"

Me: "I just want my original booked rooms."

M.D.: "Well I already told you we don't have those.  You can go to another hotel if you want."

I felt this establishment's employees slighted us.  They clearly had rooms they were able to check us into, but were somehow informed to only upgrade one of our rooms and downgrade the other.  We werent asking for neither rooms to be upgraded, we just wanted for the four of us to be in the same vincinity.  Not at different towers and hotels.  

Furthermore, this upgraded "suite?"  Ghetto Guady Hot Mess.  Bomchigawahwah mirrors surrounding the entire room with disco lighting and a dingy hot tub right smack in the middle of it all on a platform.  They might as well throw in a pole in that dang tub.  

We did get a refund for the downgraded room from Hotels.com and $25 food stamp from Peppermille (fine, they were food vouchers), but our trip was ruined.  At the risk of my parents knowing we stayed at the a downgraded room and switching with us, we had to lie to them and say our room was across the hall and rush to meet them for breakfast the next day.  

Peppermill, odious.

12/10/10 | Link | Rating: 1.0
354. Manuel P.
This is the second time I have stayed here. Wasn't impressed the first time but wow this second time. You owe it to yourself to pay a little more to stay in the Tuscany Towers. Big room, big bathroom with a hot tub. You want peace and relaxation and silence. You will absolutely get it there. Not once did I here anything from next door and not once did I ever hear a door slam the three days I was there. Loved it. Will absolutely go back. The heated outdoor pool was great. The hot tub was good and the big shower stall was good. What wasn't good was doing the f-ing splits and slapping my balls on that italian marble floor when I stepped out from the hot tub. My fault should have put a towel there. I tell you this if you go this is the side of the casino to stay.

03/04/12 | Link | Rating: 5.0
355. J. B.
We stayed here for 6 nights as a part of a vacation package and I wished I had done more research.  The casino is smokey...that's a given but the the hotel halls wreak of smoke too.  I put a towel at the bottom of the door every night and that helped.  The casino should invest in a better ventilation system, we couldn't even hang out in the casino for very long because our eyes were burning too much.

03/01/13 | Link | Rating: 1.0
356. Joel V.
I've stayed twice for work recently.  I stayed once in the newly renovated Peppermill Tower and once in the brand spankin new Tuscan Tower.  They were both cool, and in my opinion the best spot if you've got to go to Reno.

The Peppermill Tower has spacious rooms, decorated in creams and golds.  The rooms have a large plasma tv and a desk and couch.  They aren't fantastic, but definitely much better than average.  3.5 stars.

The Tuscan Tower rooms are seriously about as nice as a hotel room can be.  You can almost live in this room.  It is decorated in burgundy and gold, has a large plasma (with HD) in the bedroom and another in the bathroom.  The bathroom has a wonderful dressing area, a separate toilet, a jacuzzi and a shower with three shower heads.  It is magnificent, you forget you are in Reno for a few seconds... 5 stars.

The casino is pretty cheese.  The ceilings are much lower than your modern Vegas casino, and the carpet is purple with planets and rainbows.  Seriously terrible.  It is huge and easy to get lost in - BUT most serious gamblers will tell you they win at the Mill.  2.5 stars.

The restaurants are pretty good.  I ate (and Yelped) several of their restaurants, all good to very good.  The pool is large and new, and full of gorgeous 80 year old women.  Tuscan Ballroom is completely modern and badass.  4 stars.

All in all, the best hotel in the Biggest Little City.  That's not saying much - but it is the lone hotel in the city that gives any sort of Vegas vibe whatsoever.

10/08/09 | Link | Rating: 4.0
357. Rick M.
Amazing room at Tuscany towers.  Restaurants amazing.  Staff well trained and treat customers like they should be treated.  Attention to detail in our room made me feel  like they wanted us back.  And we will be back.

24/06/12 | Link | Rating: 5.0
358. M S.
The check in's @3p.m, but the rooms weren't ready. Didn't get our room til' 4:30 hello????

08/09/11 | Link | Rating: 3.0
359. L. P. M.
Dragging luggage through the entire casino cost me $10.00 right from  the start.  Well, $10.00 in slot pulls while walking through the casino heading to the hotel desk.  Got the Gambling Jones out early...

I paid for a room upgrade upon check-in to the new Tuscan Tower.  The room was simply amazing with features and amenities.  As soon as you walk in the room, the huge HDTV switches on and the picture frame becomes a moving picture with still camera video of worldly views.

The casino is split between blue and red neon areas.  Sensory overload.  The coffee shop was closed for remodeling and buffet not opened for breakfast, so finding something to eat at a reasonable price was impossible.  The French Bistro food was good, but pricey.  We had dinner at CHI, which had great food and friendly service.

My only negative issue experienced was with the windows in the room that don't open.  Although I was in a new nonsmoking room and the A/C worked great, after you spend some time in the smokey casino, the smell of smoke never dissipates even in a nonsmoking room.  One night of trying to sleep in a stuffy room was enough and I had to change rooms to one with opening windows.

13/05/11 | Link | Rating: 4.0
360. Cathy N.
During the wintertime, Reno is like my second home. I'm a snowboarding fanatic so every free weekend I have, the BF and I would book a hotel, head to Reno, and terrorize the slopes for either 1 or 2 days. I've stayed at many of the other hotels, but Peppermill has always been my favorite.

I'm definitely feeling the blue lights in the casino area, and the rooms...you must definitely book a stay in one of the luxurious Tuscany Suites! Gold decor with beautiful linens and curtains and a ginormous bathroom with a separate tub and shower. They even have a tv embedded inside the bathroom mirror. Pretty sweet right? The room itself is spacious, clean, and elegantly decorated.

Oh and they also have a great poker room! Dealers are super friendly and the locals definitely spice up the game with some fun! I love how the bartenders come around so often too. After a nice full day of hitting the slopes, and after taking a hot shower, no better way to end the night than with a little poker fun and alcohol :)

btw, they are super generous with comps and you'll receive tons of awesome offers in the mail for free rooms, free food, and free money to play slots or tables.

21/01/11 | Link | Rating: 4.0
361. Tina M.
Best Poker room in Reno. We also stayed at the Hotel and would recommed it.

06/11/12 | Link | Rating: 5.0
362. Sandeep H.
Terrible customer service, completely disorganized gaming operation, terrible hosts, and awful security. Stay away!

I am a high-roller and play at a lot of casinos in Reno and Vegas.

We had a break-in of our car while there, security did nothing (and was actually counter productive).

Tracking at the pit for gameplay was WAY off!

Comps were terrible.

Again... stay away.

16/05/12 | Link | Rating: 1.0
363. Darth B.
I have stayed here a number of times. I like the dealers here. The vast majority of them are very friendly and always seem to remember your name.
The hotel is nice. The Tuscany Tower is worth the extra $.
Restaurants in the hotel are above average for the area.

04/06/11 | Link | Rating: 4.0
364. Kristina P.
Not sure what the fuss is all about. Stayed at the Peppermill for the first time this last weekend. Booked it because of the two outdoor pools and "resort feel" but mainly because the Silver Legacy was booked. The entire experience was underwhelming.

First of all, it was always at least a ten minute trek down looonnnngggg corridors and funky elevators to reach ammenties. Second, the place was overcrowded. Went to the pool, had to stand around for ten minutes before a free lounge came available. Wanted to play certain slots - they were always occupied. Third, our room (north wing) stank even though it was non smoking and we had a horrible view of the back parking lot. The only thing I can say which is positive about our stay was the food. Had a good couple of meals during our stay.

Next time we visit Reno we will be returning to the Silver Legacy. The proximity from the room to the ammenties is easy, the casino floor is so much nicer, staff is friendlier, rooms are cleaner, entertainment is better and the air quality is fresher. Plus, you can walk (without going outside) right into Circus Circus or El Dorado.

30/09/12 | Link | Rating: 2.0
365. Sandy L.
The renovated side is really nice!  Reminds me of the Venetian in Las Vegas.  However there is still the old mixing in with the new.  Neon blue lights as you enter the casino entrance. haha

I pricelined my room for $150 for presidents weekend.  ( NOT BAD)

The room we stayed in was renovated, so it was pretty nice.  I enjoyed the steamer in the shower.  My room also had a  jacuzzi.  Pretty snazzy in the room I must say.

It was super easy to check in too, they have a kiosk you can use to check in with and OUT comes your keys. :)

It was a busy weekend so not much room at the gambling tables.  I played for 2 hours and lost a total of $9.  NOT BAD~

I saw the spa but was not able to try it out...def will do that next time I go there.  

Overall...this place was a great place to stay for the price I paid. :)

21/02/11 | Link | Rating: 4.0
366. Tom G.
Thoroughly disappointed. We will not stay here again. Made mistake of paying for Tuscany suite. Gaudy, overwrought decor reminded of French wh...e house. Even coffee shop was gross. Had endless walk from one end of place to opposite end for breakfast. Nickel-dimed for everything. "Resort fee" was a complete ripoff. The guys who run this place obviously don't care about customers, only picking their pockets.

05/05/13 | Link | Rating: 1.0
367. Courtney H.
The whole place smelled like a hospital cafeteria. I was a little disappointed in the room, the tub looked dirty and chipped and there was mold growing in one of the fixtures in the tub.   We ate at the steakhouse and it was just OK. The food seemed a little off and I realized that the food tasted like the weird smell of the casino.  Later that night we got dessert room service and it had the same strange taste. The whole place was just vile.

18/07/12 | Link | Rating: 1.0
368. Olin S.
Tuscany Towers, 2nd time staying here:
1. Room - Great, and Beds comfortable, plenty of room!
2. AC - sucks (the biggest problem and really the only problem)
3. Casino - Best casino in Reno, crowd is typically a little more "non-homeless", 80% of the dealers are friendly (can't say that for the pit bosses, that's more like 20%)
4. Restaurants in the Peppermill have all been good as well.
5. Bell Hops - Great and Trustworthy
6. Parking - plenty of it, and it is a much shorter walk from the parking garage compared to Vegas casinos.
7. Wireless internet (FREE) and was pretty fast.

25/06/11 | Link | Rating: 4.0
369. Chris M.
Me and my wife always have a great time at Peppermill!  From the food, to gaming, to swimming to meeting great people, we always will go back.

22/05/12 | Link | Rating: 5.0
370. Iwona W.
I'm always happy staying in Peppermill. All the staff is very friendly and extremely helpful. I love the spa rooms with a marble jacuzzi in my bedroom and sauna in my bathroom. It's so relaxing after skiing or all night partying:-) Pools are heated so you can swim all year long. There are great restaurants (try CHI - so yummy!) and nice clubs (with live music). Visiting Peppermill is now our annual tradition.

28/11/12 | Link | Rating: 5.0
371. Regina P.
Peppermill is the only place I stay while visiting Reno every couple of months.  The staff are all friendly, restaurants are good, rooms are always nice and clean, but I have to say what makes me come back is my fun times in the Fireside Lounge if it was not for Mark and Vaughn I would not have the fun times I do.  I like the fact that they even remember who you are even after months have gone by.  They are friendly and always are refilling your cocktail before you even ask for another.  I love the fact how Mark is so creative with his drinks also.  When I am unsure on what I want to drink I put my trust in Mark to make me something Fun and Yummy....After my last trip last week I have to say one of my favorite drinks that Mark makes is his Almond Joy, if you ever get the chance to be in there when he is there order one it is so much like an adult milkshake.  Mark and Vaughn are a BIG  asset to the Peppermill and should be recognized,   Yep I could say the Peppermill is the best!!

13/03/14 | Link | Rating: 5.0
372. Stan E.
It's a beautiful hotel and it's clean.  We were treated very well and I can see the management is a stickler for customer service.  Any issue that arose was taken care of immediately.  I marked them down one star because of the cigarette smoke.  I would have spent more money and would have stayed longer in the casino had I been able to breathe.  That said, kudos to them for the air purifiers that they had scattered around.  They helped and it did seem to make their casino more breathable than some of the others that I've stayed in in Reno.   I go there every year for the Air Races.  I'll check with the Peppermill first next year.

17/09/13 | Link | Rating: 4.0
373. Torie Y.
Definitely one of the nicer hotels in reno. My mom had a complimentary room offer for her and a guest for her bday, and who am I to turn down free? We actually took her room in the Tuscany suites and she took the one in the towers. Our room was nice with the jets in the tub, but the tv in the bathroom lagged. Their tv apparently went out, but other than that the digs were pretty nice in their room. The only thing that sucks is they charge u for picking up stuff from the snack tray/minibar area! Shady!!  
The casino floor lacks some of the slot machines I like (wiz of oz!) but the arcade is jam packed with games. We probably spent just as much time in there as we did gambling!
The food was pretty blah, at least it was cheap. Definitely better eats to be had elsewhere.

17/01/10 | Link | Rating: 4.0
374. Alfred Y.
Dear Peppermill,

I reluctantly went to your casino/hotel because we didn't get the new rooms in the new tower.  The pictures depicted a drab room with drab colors and a drab view.

I now feel like a regretful, pitiful lover that never gave his full support to his old flame; lamenting about how much of an idiot I was in a relationship where I ignored the finer parts of the good times.  I'm sorry Peppermill, I never meant to hurt you.

We got a huge room, subtle lighting, walls covered with mirrors for your own sex show, and a buffet that was pretty awesome.  If anything, the movie that best describes the feeling I get is "Boogie Nights."  The old seventies decor made me feel like I was living like a high roller porn star that blew his load all over the couch, large bathroom, wall-to-wall mirrors, and the king sized bed--twice.

Our view was directly over the new Edge club, its outdoor waterfall and fireplaces, and the multitude of pools down below.  This was quite awesome because I casually noticed two people in the pool in a compromising position.  It was about 40 degrees outside, but they thought they needed to get closer, repeatedly.

For $67 a night, it was worth every penny.  Please forgive me and I will promise to come back again and again.  

Love,
Alfred

10/03/09 | Link | Rating: 5.0
375. Bryce F.
The value can't be beat. I stayed in a Tuscan tower suite and the room was everything I would expect from a suite with lots of room to hang out, all for less than I would pay for a business type hotel room elsewhere. Many great restaurants and far enough away from the downtown area that seems to get more weird as time goes on. I'm a Peppermill fan

18/12/12 | Link | Rating: 5.0
376. Ruggy J.
I came to Reno, dropped a G, and all I got was a crappy t-shirt, a free slice of pizza and a complimentary box of lo mein.

Thanks, Peppermill!

22/02/09 | Link | Rating: 3.0
377. Bay M.
I came here for the first time with a voucher I purchased for a two night deal. Kevin checked us in and really took care of us. He helped us get a room with a nice city view. I asked him about what other rooms were like and he suggested the suite upgrade with a king bed,spa tub jacuzzi and sauna shower for $30 more. Since there were none available the first day we reserved the second day. Kevin chose the room with a pool view on the 6th floor. Both rooms were beautiful but the suite was really nice. Right on the corner with two large windows. The front had a view of the entire colorful pool area, restaurant and terrace and you can see and hear the sound of the waterfall and music. The jacuzzi and mini sauna was really nice and worth the extra money to sit and relax with your hunny with the flat screen tv. Kevin took his time explaining everything and answering all out questions since it was our first time here. We were here for our birthdays and really relaxed and enjoyed our quality time spent here. I would love to come back here again soon.

23/08/13 | Link | Rating: 5.0
378. Kristen M.
Great Rooms!  All the staff was amazing!  Played Blackjack and dealer was dealin winning hands!!  Played slots and won $1,000....

We stayed 2 nights and had a great time...will DEF RETURN!!

13/12/11 | Link | Rating: 5.0
379. Kate G.
I love this place. I come here on my way home from camping in the Nevada desert. The pools are fantastic, the beds feel new and the rooms I've had so far have been incredible with enormous beautifully done bathrooms, assuming you like casino marble decor.
What puzzles me is that the Peppermill and Grand Sierra casinos both have 3.5 stars. My experience of the former is so much better, it has left me wondering if I just got newer rooms there by chance. I'll keep asking for "a good room".

15/11/11 | Link | Rating: 4.0
380. Mim D.
I love staying here. The Tuscany Towers is a must stay! I will not settle for any other room. It's further from the strip, but I am fine with it. There is a nightclub located inside of the hotel which is also a plus.

03/11/12 | Link | Rating: 5.0
381. Joan W.
Dining at the Peppermill Reno was a great experience! We stayed here July 5&6 and ate twice at Biscotti's restaurant inside the resort. The service was out- standing both times. Food was excellent and not skimpy on the portions, either. We had a lunch and a breakfast here.  We'll be back!,

19/07/13 | Link | Rating: 5.0
382. J E.
Great casino located in Reno. The actually have a smoke free section. Any and all games you will want. Rooms are very reasonable below $100 and kept up very well.

21/10/12 | Link | Rating: 4.0
383. Steeven L.
I should preface this review by saying that this is my first 1 star review. I've been irritated by this place for several days and they've gone above and beyond to be jerks and not be helpful in any way...

I came here for work and stayed at the Peppermill for a few days. It's your typical loud cigarette smelling Nevada casino hotel and it's been one of the worst experience at  resort hotel in my life. Don't bother coming to this hotel if you come to Reno.

As I mentioned, I was here for business so naturally I had work to get done. Ok... I get that you have a casino and you want people to waste their money on slots and shit instead of working and watching TV but come on... can't you at least get the fucking WiFi to work?? I even called tech support which was a complete waste of my time.  I had stuff to get done , which I couldn't do without a proper internet connection and I could barely get dial up reception...  

Peppemill you suck hairy donkey balls.

10/04/11 | Link | Rating: 1.0
384. Steve L.
Stayed there 2 nights this week in a wonderful Corner suite with an in room spa.  It was perfect!

04/10/13 | Link | Rating: 5.0
385. Jeff B.
I've stayed in most of the larger casino hotels in Reno, and improved Peppermill Hotel is now in a league of it's own.  We just returned from a quick one-night getaway, and I honestly wish I had stayed longer.  

We stayed in the the new Tuscany tower - wow!  So comfortable, large, and nicely decorated.  On all future visits to Reno - I know where I'll be staying!

20/11/11 | Link | Rating: 5.0
386. Cindy S.
I love the Peppermill! It's my home away from home. The craps dealers always remember me & say hello. The rooms are always nice. Love the pool area. Food is good. The valets are fast. I come here every chance I get!

08/08/12 | Link | Rating: 5.0
387. Jeremy T.
I was here for the SWACSM conference in 2011, and it was a pretty nice hotel! There were a couple pros and cons:

Pros - very nice, lots of restaurants, rooms were decent, and fairly inexpensive. Nice gym, and they had free bottled water there (came in handy for the partying that took place after the conference)!

Cons - the hotel itself is like a maze! Difficult to navigate (especially with a foreign contaminant in your body found at the bar), our room took at least 7 minutes to get to once we walked in through the front, and that's without getting lost. Also, the fact that it's not in downtown counts against the casino.

Bottomline - Cool place to check out and stay in, it was just right for a conference stay.

26/11/11 | Link | Rating: 3.0
388. N. T.
I seriously have no bad things to say about this place. If you are visiting Reno (and a couple at that) I recommend their weekend getaway packages. For about $300 my husband and I got a 2 night stay in a gorgeous suit with hot tub, champagne and $50 voucher to Biscotti's Restaurant (TO DIE FOR FARE) and Side by Side Massages in the Spa Toscana... Expect to spend a good portion of the day lounging in the spa and have lunch delivered to the private balcony. You honestly get very pampered. We've taken advantage of this package twice and I  look forward to doing it again someday. Hands down best spa  :)

They have a nice gym set up and don't worry about towels or water, they got you covered. they pool is delightful but you will have access to the private spa so I'd rather utilize that. And for you party animals there are lots of fun clubs/bars and take a chance at some tables while your at it!

The bed is so comfy, you'll wish you could stay.

02/04/12 | Link | Rating: 5.0
389. Tracey H.
I stayed here with my daughter, and I'm not joking, we had the most disgusting room in the whole hotel.  It was in "soon to be remodeled" section.  It was so filthy that we didn't dare take our shoes off!  The room smelled of cigarette smoke, was very dark, lights didn't work, and we looked out at the dumpsters!!  Just getting to the room from the lobby was a fiasco.

Bottom line: pay more for the newer towers and stay away from the North & West Towers!!!

05/05/11 | Link | Rating: 1.0
390. Chi K.
We stayed in the Tuscany Tower Suites - this was well worth it. There were 7 of us so we had adjoining rooms. This was a really nice set up. The rooms were spacious and clean. The decor was a bit gawdy with lots of gold trim and accents, but we enjoyed our stay and would definitely come back.

03/01/13 | Link | Rating: 4.0
391. Justynne B.
just visited this last weekend and this hotel is pretty nice definitely alot better than the other hotels in reno i like that it is away from the strip. the staff is pretty accommodating we arrived super early and they let us check in around 12 I bought the community appreciation voucher earlier this year and was a bit sketchy about its validity i was slightly scared i had been conned but it is a legit deal. 2 night stay for 50 bucks and 100 complimentary credit so me and my bf were able to eat in the hotel and pay the difference. did not use their pool facilities but it looked nice. we did an upgrade to a suite which was very spacious and clean the room had a jacuzzi inside as well. my overall stay was pretty nice and ill definitely tell people about this hotel if theyre going to reno every other place is run down and like a blast from the past and theres plenty to do in the hotel to keep yourself occupied

10/04/14 | Link | Rating: 4.0
392. Janet F.
loved the baker st band that u had in your cabaret last weekend....u should consider having them play permanently.  they played a full array of songs to meet the enjoyment of all age groups and all age groups were represented there on fri and sat nights.  good job, pepp.

24/07/13 | Link | Rating: 4.0
393. Tracy S.
I don't gamble, so this review is for the pool area, which I visited recently with friends who were staying in the hotel.

WOWZA!  When can I come back?  The pool area consists of three pools, all of which are perfectly warmed, and two jacuzzis.  These are surrounded by the cushiest, most comfortable lounge chairs I have ever relaxed on.  Add to that the excellent poolside cocktail service and I was in heaven!  I think I'd rather spend the money on a room for the day than go to Wild Island!

My only complaint is that the entrance to the pool is awkward, forcing a guest to walk from the elevators all the way around through the fancy dining, bar area of the hotel in their bathing suits.

10/08/09 | Link | Rating: 4.0
394. M H.
1. Unfriendly, argumentative staff.  I stayed here in June for 1 night.  The stay was pleasant and we all enjoyed.  I booked two rooms.  I used credit card A for deposit at the check-in.  However, at the check-in and check-out, I requested credit card B to be charged for both rooms. They did not honor my request.  After I came home, I realized the mistake on the part of the hotel, so I called to fix.  The person at the billing department assured me that it would be fixed.  It was still not fixed, so I called again.  This time, I was told that they cannot switch the credit cards.  I talked to the supervisor at the billing department. The real unpleasant experience started here.  I did not call her to have an argument.  She constantly shouted and repeated what she said.  I understand that they might not have been able to go back to fix the mistake that they made at the check-out. That does not mean that they need to be rude to the customer.  Even without resolving the issue, she attempted to hang up the phone saying have a nice weekend.  

2. I left my son's rash guard at the hotel. So left a voice message twice but no one ever called me back.

The customer service is bad.  They need to work on this.

26/07/13 | Link | Rating: 2.0
395. Brittany R.
The Peppermill is our go-to Reno hotel!  Whether the hubby and I want to relax in a jacuzzi tub with room service breakfast (a great deal BTW), or if the goal is to have some drinks, gamble and goof around, this is the place.

I have stayed in the original Spa suite (corny, slightly porono-ish, but fun ;) ((you want this room if you get a great deal on it...kind of older decor)., the Standard tower room (nice, very comfortable beds, roomy room) and three separate Tuscany Tower rooms (two queen and the Florence suite twice).  (I recommend the Tuscany Tower to anyone, especially if you can get a great deal on it).

My favorite is the Tuscany Tower rooms, The Florence villa being an extra treat, but not necessary.  These rooms are exquisite!! Incredibly comfy beds, several flat screen TV's, marbled bathrooms with large jacuzzi tub and very nice decor.

Oceana has good sushi, yummy pan roast and the lobster mashed potatoes at Bimini are my fave.  (this is not 5 star because I am not blown away by the food).

The 6.99 cafe breakfasts after midnight are fun and yummy, room service for breakfast (omelette) is a great deal, and pass up the pastries at the coffee shop.

01/08/11 | Link | Rating: 4.0
396. Katherine C.
I really, really, really like so much about this hotel. For starters, it's BEAUTIFUL!!  Everytime I go to Reno, this is where I stay and I will continue to stay here when I go!!

PRO's:

1. The Spa is amazing! The staff working there are so friendly and helpful.The pools in the spa area are so clean. There were plenty of towels, water, juice, etc.

2. The rooms were very clean and organized.

3. The front desk staff was very nice and helpful. We didnt like the location of our room, so they moved us to another location with no problems.

4. They have a little diner that is there open 24 hours and has good food. Granted its a bit expensive, but it's a casino, what do you expect?

CON's:

1. The bathrooms in the hotel rooms didnt have fans, so when you're in the shower it gets so steamy, so fast!

2. We ordered rooms services and we ordered coffee as well, and they didnt bring creamer.

25/08/11 | Link | Rating: 4.0
397. Jim S.
Where oh where do I start. Perhaps with the fact that due to my own mistake in booking the wrong week they tied up 400.00 of my money and it took no less than 8 phone calls and over 7 days to get resolution?  Or perhaps the 30 minute wait to check in. Oh wait, since the linens on the bed were so horribly unclean that the maid they sent up recoiled in horror and ran from the room for her cart. Add another 30 minute wait for an "upgrade" once again in line at check in. Let's talk one of the smokiest casinos I have ever been in. And this from a smoker. My eyes were watering the entire time. The seafood restaurant with mushy, dated and inedible sushi?  How about $7.50 a drink for a simple call drink with well liqour?

This may be the belle of Reno, but that isn't saying much. Reno is a ghetto, dumpy little town and the Peppermill Suits it's environment. Bye the bye, parents...what posses you to think that this is the place to take your kids?  I thought I was at a neon, smoked out daycare every time I ventured outside the room.

Tasteless, more concerned with loss prevention than guest satisfaction and tacky. I suggest you do not take your act to Vegas Peppermill, you are barely suitable for Reno.

Blech is right!

26/07/11 | Link | Rating: 1.0
398. Gina C.
Stayed here for 1 night and enjoyed every minute. Prompt friendly service, and beautiful Tuscany Tower rooms, at incredible prices.. There are shuttles that take you from the airport to peppermill so its easy to get in and get out. Will come back soon

22/12/12 | Link | Rating: 5.0
399. Lindsay M.
Hello again yelpers! I just have to delete my last review on Peppermill. We had the chance to give them another try thanks to David Fuller. He graciously offered us the chance to return to change our thoughts. It worked! We got there and Maddie at the front desk was amazing. We were early so we asked if we could check in and she got right on it. Our rooms were clean 2 hours before check in time. She had a great smile and her hospitality was impeccable. Our room was amazing with gorgeous views and unmatched comfort. The spa is wonderful as well, don't skip it when you go! This was also a very busy weekend and they did not falter. Thank you Peppermill and staff for changing my mind. I will surely return and tell my friends and patrons that Peppermill is worth it. One more thumbs up for Maddie thank you so much. Oh she was awesome.

19/03/13 | Link | Rating: 5.0
400. Arin B.
The Tuscany Suites are beautiful. This hotel is a big hit with plenty of restaurants, etc. I've stayed here a couple of times and never been disappointed.

16/02/13 | Link | Rating: 5.0
401. Lena T.
When my bf decides to go on a gambling binge this is the place we go to. I'm not a gambler but when i do play something I play paigow. Theres a pretty good amount of paigow tables and the drink service is quick. The dealers are friendly (or atleast the ones i've encountered), there's plenty of places to grab a bite, and free rooms are pretty nice The pool area is huge, plenty of parking, a nice arcade for kids, and the layout isn't bad. Every time me and the bf go to reno, we usually don't get into town until late, and with the free rooms that we booked, they usually run out, so they usually give us a better room. regardless of the flashy lights this place isn't bad, it's our new fav spot. the only sucky part is that it's super hard to earn comps compared to silver legacy.

16/08/11 | Link | Rating: 4.0
402. Desiree E.
Dine and wine package is the best deal around!
P.s. get the upgrade

26/01/13 | Link | Rating: 5.0
403. Max M.
This place was great  -- Totally exceeded expectations.  I've been to Reno a few times and stayed at other places that were nice so I expected something similar at Peppermill; but that was not the case.  The room was nice & comfortable but who stays in the room?  The resort was wonderful & by that I mean the staff.  They went out of their way to be helpful & friendly. I'd return in a New York minute.

25/10/12 | Link | Rating: 5.0
404. Michael M.
My family and I have checked into our Tuscany suites earlier today, and I must say that this suite looks really nice especially for the rate that we got it for through expedia. Our room has two king size beds that are very comfortable, fast wifi, a huge plasma tv, a mini bar, fridge, iron and accessories, coffee maker, blow dryer, soft carpet, and a view of downtown reno.

The only downfall is that like Atlantis, this place is a few minutes drive away from the main downtown area.

01/01/12 | Link | Rating: 4.0
405. Bob K.
So we stayed overnight at this hotel/casino and didn't find anything spectacular. Our room was on the same level as the casino, which the cigarette smell reeked in the hallway leading to our room and into the rooms as well. Totally unacceptable, I went to the registration desk and complained. We ended up with a room in a totally separated building which was okay, but far from the casino. The food was below par in the restaurants. We will not return to this hotel.

25/06/12 | Link | Rating: 2.0
406. M B.
Also, coming in from burning man.  The staff were quick and friendly.  All that I came across were smiling and said hello.  The food was excellent.  The room with king sized bed incredible along with the shower and jacuzzi bathtub.  Yes I will come here again!

10/09/12 | Link | Rating: 5.0
407. Jennifer R.
This is my first time staying at the Peppermill, and I am just not that impressed.  The hotel itself is okay (after some major confusion with our rooms).  We are staying in the Main Towers, as the Tuscany Tower was much more expensive.  The room I am in is very nice looking, but the rug and bathroom floor are slippery...even in bare feet.  Very strange!  The bathroom shower is horrible, as is the coffee maker.

Front desk was not very competent

Valet has been very friendly and competent.

CASINO: Horrible.  You have to walk completely around to get to a different area - there are no short cuts or easy ways to get around.  There are so many mirrors and neon lights that it is really easy to get lost.

The casino doesn't have too many choices of slots.  There are a bunch of penny machines, and only a handful of quarter and dollar machines.  There is not one Wheel of Fortune game in the place, and just not much selection.  The machines are very tight!

I agree with others, that it tries to be "fancier" than it really is.  I would rather stay at the El  Dorado, Harrah's or Silver Legacy - much cheaper plus you have the option to head to a different casino where the selections of slots are better.

20/10/11 | Link | Rating: 3.0
408. Danielle A.
My favorite hotel/casino in our area, have stayed there a couple of times..
This weekend was great, every staff member we came in conract with was pretty much awesome. The first night we stayed in the Tuscany tower, our room overlooked the pools outside,  beautiful view. It was clean and spacious.
We went to Biscotti for dinner, gambled with some friends, had a drink at the terrace lounge,  and had room service late in the night, which was fresh and very timely.
The next morning we had a fantastic breakfast in our room! Again, everything was cooked to order and was great.  Later on in the day we took a trip dowm to spa toscana. ..let me tell you how much I love this spa....
My friend and I were getting pedicures later that day,  so we went down with the boys and swam in the salt water pool, lounged in the hot tub, had lunch poolside and a great day there...later we got our toes done and headed out for awhile. We returned about 9 pm and went back to the spa to relax till they closed! We had such a great time, we booked another room on a whim and stayed an extra night. Thank you for being so great to locals!

13/01/13 | Link | Rating: 5.0
409. Meg W.
This is place is the definition of A-OK.  I don't gamble so this review is strictly in regards to the hotel and cafe.  

We ate our first 'real' meal after Burning Man in the cafe which is open 24 hrs.  The waitress forgot that our appetizers should actually come out before our entrees.  Even though I was starving the heaping portions and sub par hamburger meat lead to me not even finishing half of my meal.  After our meal, we ordered a slice of cheesecake to go.  Arriving back in our garish room we realized that we were forkless. As this is a huge establishment, walking another half mile back to the cafe after an exhausting drive was out of the question. We called room service requesting three forks and were transferred several times before we were told it would take an hour to get our forks. Being the MacGyvers  of dessert we shoveled cake into cups and ate with our fingers.   Classy.

The high point was the apartment sized bathroom.  It was equipped with his and her sinks, a tub, dual shower heads, and a toilet that had its own door. Heaven for any dusty Burner. At the end of the day all I required from the Peppermill was a hot meal and shower- which is exactly what I got and nothing more.

09/09/11 | Link | Rating: 3.0
410. Meghann D.
The Tuscan Towers are definitely the best rooms.

Huge bathroom with whirpool, separate shower and TV included.

The bed is very comfortable for both work and sleep and usually very quite.

Great room service. Best ice cream sundae I have ever had! It is a must order.

01/11/11 | Link | Rating: 4.0
411. Peter C.
Was contacted thru Yelp today by Dave Fuller, the director of Hotel operations! He was very gracious about the way he responded to my previous negative review and addressed my concerns.

I was blown away by the fact that the Peppermill even responded to my review and I think that shows a hell of allot on there part!

I do want to reiterate that my experience in the pool area was just as bad if not worse than my previous review reads and I hope that it is addressed for real on the personnel level. It would seem to me none of the pool staff really want to be there and it shows in there every move and attitude.

I have been coming to the Peppermill for years and make a habit of staying there about twice a year. I would say about every other aspect of the hotel and casino it a high flying five stars and I'll continue to frequent for that reason!

02/09/11 | Link | Rating: 5.0
412. Amber K.
I actually feel bad posting this review, but I feel I have no choice out of frustration.

Every year before we leave for Burning Man, we make a reservation for a hotel in Reno so we can shower and sleep before the long trek home. This year we made one at the Peppermill, thinking we'd avoid the hordes of burners who choose to stay at another popular hotel there for an after party. I used Orbits or one of those on-line price busting sites to look for a cheapish hotel and found a good price at this place and booked it weeks before the burn.

When we got there, despite paying in advance and having a reservation, the hotel was over-booked. NOT COOL. Russel, the hotel shift manager, was fabulous and assured us that our money would be refunded and that he had made a reservation for us... at a QUALITY INN. um, really?! I just paid to stay at a sweet casino, WTF? Apparently that was all that was open. The great thing was that Russel bought our room for us, but it was still a giant let down as something similar had happened to us the year before at another hotel.

I asked someone later if it would make a difference to book the reservation through the hotel rather than through an online site and my suspicion was confirmed. Hotels always overbook in order to assure a full house and they rely on cancellations. Online booking sites are the lowest priority for keeping reservations because they don't pay the hotel until 30 days later, but they hotel gets paid no matter what. If you go through the hotel instead they get paid immediately or the next day.

Lesson learned.

08/09/09 | Link | Rating: 2.0
413. Nichole L.
We came here for my sisters 21st. This is one of the best hotels I have ever stayed in. The room was beautiful we were in the Tuscany Suites some where in the middle. I have never been in a hotel room with both a shower and a bath tub w / Jacuzzi separate. The casino and bars were nice room service was expensive but portions were huge. The chocolate cake was delicious. Wish the casino was smoke free but at least the rooms were.The pools were a good size I wish they were deeper though and a complimentary breakfast wouldn't be such a bad idea either. Wish we won something but I would definitely stay here again.

25/11/13 | Link | Rating: 5.0
414. KellyAnn J.
I bid on Priceline and got a killer deal on an awesome room. I brought my Service Animal, Diva Dawg, along, and she was welcomed. Other guests looked on with surprise, as the 2 of us strolled the Casino grounds, ate in fancy Restaurants, and hung out in the awesome pool area. The Hotel staff was efficient, moving us the 2nd night to beautiful large room with 2 beds, as they were pretty full the first night of our stay. Its such a huge place, be sure you know where to go once inside, or you will surely have lots of extra walking to do.

18/07/10 | Link | Rating: 4.0
415. Justin H.
Best room I've ever stayed in. At the moment, I think I'm in the Tuscany Tower, but Im still really confused as to where I actually am. I keep getting lost!

It took me 20 minutes to find a place to eat after 10pm, then it took me another 20 minutes to get back to my room because I keep getting lost in the casino.... but I guess that's supposed what those casinos are supposed to do. Anyways, after 20 minutes, I ended up in a tower that looked almost identical to Tuscany Towers but it wasn't actually my room. It then took me about 10 minutes to actually get to my real room. But once I did get back, the luxuries the Tuscany Tower has to offer is truly something.

Huge comfy bed
2 flat Sceen HD-TVs
Huge Jacuzzi
Double Shower Heads
classy artwork

It's truly something.... truly something

17/08/11 | Link | Rating: 4.0
416. CRYSTEL C.
It's as good as it gets in Reno, NV!

Hotel is nice, not the best- not Las Vegas.. so don't expect anything close. I stayed in the penthouse Villa Suite in the Tuscany Towers, absolutely gorgeous!

Huge room. 1000+ square feet. Separate living area with lounge chairs and couches.. big bay window overlooking the pool area. We had (2) large flat screen televisions, and 4 phones in the room!  Bathroom just as big as the room itself. Jetted tub, tiled standing showers, phones and a TV!  Resort fee pretty much covers the internet and business services. Spa/ gym area was super nice! Heated indoor and outdoor pools & hot tubs.

The only downside is that it is a far ass walk.. like I swear a mile from the front to the back, where the Tuscany Towers stood.

I mostly gambled with the roulette tables (cha-ching!) & I won a lot, otherwise their sports betting area is freaking huge. None of the guys I came with complained, at all. Waitresses came around frequently, so service was good on that part. They definitely wanted to get me drunk.. You don't really get what you order- whether is a comp ticket, gambling drink, or even purchased. I asked for Grey Goose drivers throughout the weekend.. I only saw them poor the liquor of my choice, about... one time.

For the restaurants, I ate at: Cafe Milano, Island Buffet, Sports Deli. Typical diner food- not really the best quality, but it tasted okay for casino drunk food.

Cafe Milano had a graveyard special, all breakfast dishes $7... great deal. They have American and Asian cuisine in one, i usually see this in casinos, but still find it odd.

Island buffet, I basically ate 5lbs of dungeness crab and hella cheesecake with kona coffee ice cream. It was good. The other items on the hot table were either dry or not really appetizing.

Sports Deli! Great sandwiches, wish I ate there instead, during my whole trip. I ordered a dish without ham, but still got it- good think i'm not allergic!

Overall.. nicest hotel in the area. Would only stay here during my Reno trips. Interior was upgraded to the T. It's a clean hotel- the Tuscany Towers upheld their lavish reviews. Room was super nice.. Peppermill is approved on my end.

13/12/11 | Link | Rating: 4.0
417. Gary H.
I've stayed here a couple  of times and enjoyed it. I mean it beats getting in a Taxi and rolling around if you want Sushi, gambling, live music, and getting drunk, then passing out all under one roof.

I enjoyed my stay, just remember you aren't in Kansas anymore, and yeah, smoking in Casinos is legal.

30/03/12 | Link | Rating: 4.0
418. Melissa W.
Really liked how the pool was heated! And not fake heated but heated were you can go in it when it is snowing!

Room was nice and staff was helpful.

We asked for a non-smoking room but could smell smoke from other rooms. Our bathroom became filled with the smell of weed and was a hot box. So, they brought in an air filter which helped. (We aren't against people smoking pot but we can't have it in our system at all because of work)

Upset that they charged us a resort fee but not all of the resort was available during the week.  Like 2 of the restaurants were closed and we specifically wanted the sushi place.  Also the night club was closed which was a bummer. Don't come here Mon-Wed because you will pay the full resort fee but not get the same experience.

We would come back but only over a weekend so we can have fun at the night club and try the sushi.

10/03/13 | Link | Rating: 4.0
419. Ashley R.
I have been trying to cool off before I wrote a review on this hotel after my stay, but even 3 months after my blood is still boiling, so I thought I would give a valid review on my experience.

I was staying at this hotel for a convention with over 200 people, so I thought the service would be excellent seeing we were spending so much money there, which was certainly not the case.

First, all of our rooms were supposed to be close together, in the new tower. Well, ours was not, we were not even close to our group. On top of that, our A/C broke down 3 times during our say- and of course it was typically at 1am or 2am, when I woke up so sweaty and hot. Each time I called the front desk it took atleast an hour for them to arrive to my room. It was ridiculous. The bad part was they never once offered to switch rooms for us, or assist in anyway. The inconvenience of waking up and having to stay up and call every 10 minutes was out of control. They would say it would be 10 minutes, then 10 minutes later I would call and get the same response. Just awful service. Finally, the last day I was woken by the smell of marijuana in the hall. I called the front desk, again, and of course they didn't even really seem to care, no customer service day or night from anyone there. They finally said they would give me half off of the room, so I settled, fine something was better than nothing and I actually appreciated their sincerity for understanding the lack of service I was provided during my long 4-day stay.

I was happy to get out of there, and go home in peace, but of course it didn't stop there. I ending up was double charged for my room: the half that they agreed for me to pay due to the inconvenience, AND THEN THE REST!!! so I got charged for all of it after they told me I wouldn't be.  What happened to the promise and service for my inconvenience? My incentive for not sleeping a whole night at your resort?  the promise they gave me due to the challenges was swept away from their RUDE accounting department and charged me for all of it. I of course called the accounting department the next day where they assured me that the first charge was just a pre-authorization, and it will drop off. Well, it didn't.... 3 months later I am still battling their accounting office. They have yet to give me an apology or a refund.

If you are in Reno, stay ANYWHERE but here!

17/08/12 | Link | Rating: 1.0
420. Sarah A.
This hotel is okay...
Terrace bar is a cool place to chill and have a drink...
The pool has plenty of space and lounge chairs to suntan... Bar is a huge plus. Drinks are on the watered down side Like  how they don't just anyone enter the pool area.
Check in area is nice and for the most part the staff is nice... Casino is super bright on the eyes if you can stand the smoke gambling isn't bad either...
Places to eat are not that bad either!!

Now onto the rooms.... Ummm ew!!!! Thank god i complained about our nasty room and we got an upgrade to the new villa's!!

02/09/10 | Link | Rating: 2.0
421. Ashli B.
Love love loved this place. If Reno is an eye then the Peppermill is it's twinkle! Went here with a few girlfriends for my birthday. We are all early 30s so it was perfect. Double queens and room and bathroom were SO comfortable and spacious with spectacular views of the mountains. The spa was AMAZING... The pool was so relaxing... The food was great at each restaurant we ate at... Biscottis, buffet, room service (good but very pricey)  and Romanza. You don't even have to leave the walls of the resort because they have literally everything you need. From day to night we were entertained. The Edge night club was top notch... From the go-go dancers to being misted with cool clouds of smoke from above and below... Even the fire pits on the terrace were great to just sit by and have some good drinks and conversation. Can't forget to mention the amazing military discounts we got at the spa and for the room. It is so nice to be appreciated... Two enthusiastic thumbs up!!

01/08/13 | Link | Rating: 4.0
422. J G.
I love this place!  Over the top decor, comfy beds, quiet climate control in the room, friendly competent employees, and I won!

I have been coming here for about 10 years, and they definitely treat you right with the comps, also love that it is family owned, not some big corporation.  Nice to know some families can still work together :)

16/02/12 | Link | Rating: 5.0
423. Phuoc K.
probably one of the nicer if not nicest hotel and casino in Reno. this review is mainly for their poker staff who handled their tournament. I played in their Deep stack Poker Tournament this past weekend (And Won! in one of the $100+$20 tournaments). I like that their poker room serves sandwiches for the supper crowd and provides a soup every day apparently. what a great idea!

It's a little dim in there and i'm not a big fan of the casino's overall color scheme or neon lighting emphasis, but the tournament was well done.

07/09/10 | Link | Rating: 4.0
424. Stephen K.
Got 2 rooms at a 4star hotel in Reno, and the peppermill is what we got. The rooms are remodeled, but they suck.
This is still a bad hotel, and I don't ever expect too buy rooms at HotWire.com or stay here again.

03/03/11 | Link | Rating: 2.0
425. Casey S.
I have never had such a negative experience with a reputable hotel.

My friends and I were going to be driving through Reno and decided that we wanted to spend the night. My friend's called at 7:50 PM and reserved a standard room in the Peppermill Tower for $89.99.

I called at 8PM and spoke to a woman at the reservation desk about the different options. She said that a standard room with two beds was $89.99 and a suite in the Tuscany Towers with two king beds, a european jet tub and shower was $129.99. Since there were four of us we decided to splurge and book the Tuscany Suite.

We knew that we were six hours away so I double checked with her that it was okay that we were going to check in at around 3AM. She said that she would put a note on the reservation.

Upon our arrival we were met at the front desk by Ed. He seemed pleasant enough when he was checking our friends into their room. They were told that all the standard rooms had been overbooked so they were upgraded to a suite in the Tuscany Tower for the same price of $89.99. I was a little bummed at that point that we were going to pay full price, but was happy that we were all going to be in the same area of the hotel.

When my boyfriend and I checked in we were told that we would be in the Peppermill Tower and the price was $129.99. Wait a second, what? We reserved a suite in the Tuscany tower.

Ed told us, "No, you reserved a room in the PepperMill Tower."

I asked, "Well, is it at least a suite?"

Ed: "No, it's a standard room"

I informed him that this made no sense. We definitely reserved a room in the Tuscany Tower and why else would it cost so much considering that a standard room is only $89.99.

At this point Ed became quite belligerent and rude. Raising his voice while telling us that there were no other options. The hotel was sold out, the computer system was down for maintenance and there was no manager that we could speak to until 8AM.

I could not believe the way that we were treated. When I pointed out that I was extremely unsatisfied with his service and didn't appreciate being yelled at he yelled, "I'm not yelling!"

After a few more minutes of being verbally abused by Ed, we walked away from the desk and decided to try to call the main hotel line and see if there was another manager we could talk to. The front desk kept transferring us back to Ed and when we told them that we wanted to talk to a different manager they said that he was the only manager on duty for the entire hotel/ casino.

You have got to be kidding me. And how does the person who is working the front desk not know how much their rooms cost? He was completely unwilling to work with us and we ended up canceling our reservation and going to stay at the Silver Legacy which was only $49.99 for a standard room.

The only reason why this isn't a one star review is because I called the next day and spoke to Judy who was very friendly and sympathetic. She apologized for our negative experience and offered to send us a voucher for a suite in the Tuscany Tower for $79.99.

I think that my boyfriend and I will give the hotel another chance since they are giving us a voucher but I hope that we never come across Ed again.

12/09/10 | Link | Rating: 2.0
426. leigh c.
We had our wedding here and everything was absolutely amazing. Our wedding coordinator (Margie) was so sweet and helpful. It was such a fun experience. It was so nice to be able to relax while they organized everything. Our officiante (Lee) was kind and very heartfelt. All the staff were great. We accidently left our gifts in the reception and they helped us get back in the room to get them. We will be forever greatful to the Peppermill wedding coordinating team for making our special day so wonderful. Thank you again to the entire team for helping make our dreams come true!

21/04/13 | Link | Rating: 5.0
427. Shonita W.
Accommodates well, our room is well worth the money. Wow! My friends and I had the best time at this place. First, the rooms were absolutely fantastic and lush, we had a great view of the mountains and anything we needed we were brought promptly. This is a casino/resort so everyone should understand it is kind of pricey, but the hotel offers "military discounts", I always ask because I'm a military chick, so that can save you 15%. So yea 1) Rooms Fantastic 2) Service Fantastic 3) The SPA...wow the SPA was just incredible, if you visit you must go to this place, whatever service you get allows you to use all the Spa facilities - Sauna, steam room, hot and cool tubs, outdoor pool, patios, etc until 10 p.m. that night. 4) Several great restaurants located in this casino all moderately priced, and pretty decent. I'd stay away from the buffets, but buffets with the germs and people coughing over your food, and the brass smelling tables, no straws, just aren't my thing. 5) Hit up the nightclub EDGE located in the casino and had a blast...not sure if it was the VIP booths we were so cordially invited to chill in, the great drinks, or the good energy, but we had a hell of a time. 6) The Pool area...also AWESOME! All the towels you need, drinks come by cheap and often...I really couldn't complain about anything with my stay here. Whether you gamble or not, if you are looking for a place to wind down or party...this was it. I'd go back in a heartbeat.

31/07/13 | Link | Rating: 4.0
428. MAC Dre m.
This place has relentless security who think they are allowed to put their hands on women. I was basically RUSHED by the security here and their 6 ft tall security group of 7 men surrounded me a - 130 little girl, a guy grabbed my arm & told me they saw me on camera being offensive towards one of their employees in a parking lot -

Might I elaborate on that "offensiveness" - one of their employees was driving about 30MPH inside a parking garage when I was crossing the roadway area they were coming down & refused to slow down or stop while I walked across their path... They were within feet of hitting and potentially killing me & after I made my way across and the employee passed they laid on their horn as if I should've gotten out of their way??? So yes I flipped them off because I do not know how anyone else learned to drive but Im pretty sure pedestrian no matter where they are - have the right away... Any how as I walked back into the casino a man grabbed my arm from behind me and scared me so I pulled my arm back and said "dont touch me" as any women would say being grabbed by someone from behind - this man then proceeded to tell me I am trespassing because I was obscene to an employee of theirs... I was baffled & confused as the moment of the actual incident that had happened in the parking garage an hour earlier had already passed... I asked what he was talking about and he said "You flipped off & said -Fuck off" to one of our employee's... I was soo confused as to what was going on - I asked to speak to a supervisor who was very unhelpful & just asked me to leave, after I had already had my room for three days without incident...

They were asking me to leave because their employee refused to slow down for me in the parking garage and I felt I should flip them off as they were rude practically almost killing me - yet the employee who is so innocent in this situation must've had a bad day/night because he took the time to call his boss and have us escorted out... Anyhow the reason behind this is all because someone wouldn't slow down in a parking garage and almost hit one of their customers... I would say that the employee would need a disciplinary action as well but it seems as if this place ONLY thinks THEIR EMPLOYEE'S who run down customers are right... I mean I could understand their structure but I wasn't drunk nor exploitative... I was calm & scared shitless of the 7 security men hovering over me

20/08/12 | Link | Rating: 1.0
429. Jay K.
I have really mixed feelings about the Peppermill. On one hand the rooms are just about the nicest rooms you will find in Reno...... not that that is saying a ton. On the other hand the gaming floor sucks and the dealers are horrible! I was playing craps and the dealer was bitching at me that I wasn't tipping her. Now, I am a great tipper but I was losing my ass! So why would I tip the dealer if I was losing my ass? Also, in what tipping industry is it EVER OK to comment on your tip in front of the customers? I brought this to managements attention and they really seemed to care less.

So when it comes down to it, I don't really go to Reno for the rooms or amenities. I go for the gambling action, and when it comes to the action and service the Peppermill just doesn't make the cut!

07/09/11 | Link | Rating: 2.0
430. Pete C.
This was our second stay for business in a year.

Absolutely fantastic place - management does a great job as reflected by the staff.

Thanks Peppermill -

Peter Carruth - President & COO | office: 916.476.8646 ext 100 | 888.784.8040 | mobile 916.955.4223
2009 V Street | Suite 207 | Sacramento, CA 95818
A world you can't predict demands a telecommunications guide you can trust
Strato Communications - Providing mission critical IP, VoIP and transport solutions to the Cloud
stratocommunications.com  

  °°  °°  Ô  °°  °°

15/06/13 | Link | Rating: 5.0
431. Anne G.
The sports deli is so delicious, i had an awesome experience there only because one cook, JR was helpful and kind he made my sandwich (NYPD club)  perfect and handed me my food. I was scared that nothing would come out right because of the other girl cooks, they seemed to not be helpful and only talked amongst themselves but at least someone helped me exceedingly well! Go to the deli and try their delicious food!

18/06/13 | Link | Rating: 5.0
432. David J.
This is one of the nicest casinos in Reno with a recent remodel done well.   The only real complaint I have about this place is it is like a maze and you have to do a lot of walking to get anywhere.   If you need a power scooter you will find you have to do a lot of turning and maneuvering to get around.

16/11/13 | Link | Rating: 4.0
433. Bob C.
Wow, were we so surprised at the beauty of the newly remodeled Peppermill. The couples spa treatment was a fantastic experience. I felt very relaxed afterwards. Very clean rooms and great ventilation.

02/12/13 | Link | Rating: 5.0
434. Uland W.
BINGO Tourney! 11/12/2011. Tuscan Towers.

Came here for Bingo, the prize pool was worth the admission cost and time spent. Main game was $25, Early Bird session was $10. Open Bar during the whole tourney! Even though I didn't win the big prize pool, I did win with drinks. Can't wait for the next tourney!

Tuscan Towers is a little hard to find especially if you park in the back lot. No real directions that made walking to the upstairs hall easy.

15/11/11 | Link | Rating: 4.0
435. Chi N.
This review is only based on the spa. There's three levels: one for women, one for men and one coed. The whole setup is very peaceful, relaxing and opulent. It reminds me of Italy. A day pass is $35 or half if you're a frequent player. By far, the best thing I experienced in Reno so far.

15/10/12 | Link | Rating: 5.0
436. Kimberly S.
Check in: Very nice and helpful, fast and easy. I had a community appreciation deal but my friend forgot to bring theirs, he was quick to help us by asking if we wanted to give them our 30% off coupon for friends/family/next stay in our package. Elevators to the room were super fast.

We upgraded to a Peppermill Tower Spa Suite.
Pro:
Lovely room, we had a corner room with a great view, 1172 if anyone wants a nice view, it looks towards the mountains and the pools/Edge nightspot, so you will get slight noise from there. Just down the hall to the right of the main elevators, wasn't a long walk, unlike my friend's room. Spa suite, was indeed a spa, jacuzzi and steam room/shower, although they might want to make it more clear on their room description online, I went into the shower and saw the button for steam and was pleasantly surprised. Refreshing bath room products, citrus olive oil scent, although they aren't signature products of their Spa Toscana, which I found a bit confusing, because when I went to the spa, I wanted to buy the same soap or lotion but didn't see them. Shower cap was provided, thick material but the seams are very delicate, I pulled it out, opened it up and created a hole with my finger.  Very fluffy beds, pillows were AWESOME, had great nights sleep on them and were great when we were watching movies.

Con:
My little annoyance was that there were cup stains all over the tables, TV stand, bed side table and coffee table, none of the maids (really hard job, I know, my mom use to work as a maid and I interned at a major hotel) but none wiped the tables (it might be the amount of mirrors in the room, 2 sides of the room are mirrors, those were spotless though.) Yet we went to our friends room down the hall at 1110 and it was the same there, none of the tables were wiped, cup stains still present and caked in.
I also checked under the bed, found a toothpick wrapper. These aren't deal breakers, but they are a bit disconcerting.
None of the waste bins had trash bags, I mean, if they don't want to deal with bags, more power to them, but I felt bad throwing my runny nose napkins into them and knowing they had to hold them and dump them...
They need to check the back of their hair dryers for lint, it would save them money to clean them once in a while and it would provide better power for guests using them. There was a ton of lint in those and the ones at the spa, it's not something most people think about though.
As a graduate of a hospitality program, we learn maintenance is key, they need to visit their rooms and check molding, tiles, under bed, in closets, everywhere. My friend noticed carpet coming off and while I was going to the pool I saw parts of the molding on the wall had come off and the nails on the separated piece was out and looked dangerous.

Restaurants are plentiful and varied, but if you're from a city like SF, it isn't the greatest, but definitely great portions and good service. Biscotti's was our favorite restaurant on property, we recommend trying the Monte Cristo sandwich. (We visited Oceano and Island buffet, but did not go to the others, so keep that in mind.)

Arcade was cute, a good amount of games. All the kids looked like they were having fun.

Spa Toscana, they give you a tour at the beginning, our guide spoke a bit fast but she had personality and tried to engage us in conversation. We enjoyed this spa much more than any of the spas we went to in SF, it was social and high classed. We had micro fleece robes and slippers that were picked for us according to our feet sized, so I wasn't tripping about like a circus clown trying to wear slippers men might find comfy.  They provided complimentary trail mix, hot chocolate, tea, coffee, fruit, juices and room service is available in the spa area, but make sure to stay in once place when you order, I saw one waiter walking about for 20 minutes everywhere (he even got spa staff to help him find them), trying to find a couple that had ordered drinks, so sorry for him, hoped they tipped him well. We enjoyed the room temp pool, hot tub, cold plunge and sauna, the women's steam room was out of order when we went. They also provide cold compresses and cucumbers if you spot them, they aren't out in the open or in some place very obvious. Rinse off showers were a bit confusing to me, both handles had to be pulled out before turning the knobs to make sure it'll turn on. Vanities were well stocked.

Casino, my boyfriend went to blackjack, just so he could take home a souvenir chip, but he also wanted to play for a bit, but didn't know the little nuances to each game in a professional casino. Mel, our dealer was delightful and very informative, she wasn't annoyed by our questions and helped my boyfriend get the hang of things. And her floor manager was very personable too. Most of the other regulars in the casino area are very understanding of newbies. But lots of smoke, so if you're a non smoker, be careful.

06/01/13 | Link | Rating: 4.0
437. Terra J.
Ultra clean rooms, a little upscale than most casino's in Reno, or anywhere for that matter. I always get my rooms comped. Try to stay in the Tuscany Suite rooms if possible, they're new and beautiful and only a little more than a regular room, which by the way, is very clean and nice as well.

04/01/13 | Link | Rating: 5.0
438. Angela K.
The first thing I thought when we drove into the Casino was Wow, this place looks kind of like Caesar's Palace. The outside looked pretty extravagant compared to most other Reno hotels I've stayed in.

We had the Tuscany Tower Deluxe room for 2 nights; the room was nice but the decor was a bit tacky looking. The crowd at Reno was quite bland. Especially it being New Year's weekend, I was hoping for at least some younger kids to be hanging around, but nope, I was completely wrong. Good thing I went in a group of 12, so we ended up just having a good time ourselves.

It was a fun weekend staying at Peppermill, but the downside is that its kind of far from downtown and all the activities in Reno. Don't know if I want to come here again (probably because I lost a lot of money gambling haha).

03/01/11 | Link | Rating: 3.0
439. Gordon C.
The Peppermill's sevice fits with the Gambling theme in which you may get great service or horrible service. My last experience was terrible at Cafe Milano.  We were seated quickly then ignored for 15 minutes, I walked out and asked the person at the front to give me a rating card, the employees were sorry, but did not try and resolve the problem. It's like they just wanted me to leave.
The Peppermill was built on outstanding service, yet you probably will get better service at Wendy's. I am not saying I will never go back, but I won't go out of my way like I use to. You will be hard pressed to find anything under $10 for breakfast, and $15 for lunch or dinner then to boot an uncertanty that you will be served. Food is great if you can get it, but overpriced with hit or miss service.

18/06/13 | Link | Rating: 2.0
440. Monica M.
I love the Tuscany Tower Suite room. Very beautiful, spacious, had a large elegant bathroom and a very comfortable king bed! The room service for breakfast was on point. They delivered it on time and I was not disappointed with the food. The gym facility had plenty of equipment and I actually had a great lower body workout. I would stay here again if I ever come back to visit Reno!

20/01/13 | Link | Rating: 5.0
441. Ashley N.
I stayed here for one night to see a concert. The casino floor really really smells like smoke, and I HATE it. Too bad the restaurants are all on this floor, and all over the place, so you have to spend super long to find places and then you inhale all this smoke while you're looking for the place -_- .

However, it gets better once you go upstairs! The arcade was fun.

The rooms are nice and roomy and clean. I love it. The bathrooms have granite tiled floors, hehe. Really nice carpeting everywhere too!

No problems getting a non-smoking room either, and customer service was great : )

31/05/10 | Link | Rating: 4.0
442. Geraldine N.
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I love the Peppermill so much I made a Video and Now I'm one of the 5 finalist.. Please Vote for me.. "Let's Do it"   $ Free Play $ and a chance to win 5000. just for Voting.. Wooo Hooo!!!

24/05/10 | Link | Rating: 5.0
443. Sadie R.
My review is mostly regarding the staff of the peppermill and in my opinion have a huge impact on your stay!  First we settled in for a relatives wedding and then went and had dinner with a group of 14 at the steak house they have on the 2nd floor, once again food was great staff and service was horrible for the price we were paying for our dinners! The waitress was extremly rude, and was very bitter about us all asking to have our check split into 3 groups!  We then all got our meals at the same time except one of our party was lest sitting with out his meal the entire time we finally got the attention of the waitress and she seemed frustrated we asked where his meal was, as the rest of us were just about fine with our plates. He finally got his meal after the rest of us had already been done eating for about 5 mins.
On another occasion later that night down at the slots, the cocktail waitress's we found have the same curt attitude very unfriendly and took over half hour to bring back a drink and some cases they never even returned!!!  
The hotel room was lovely but that's about the only good thing I can say about my experience at the Peppermill, and sadly that alone is not a good enough reason for me to be a return guest!  
The Silver Legacy is where I will be my next visit to Reno, much friendly staff then the crabbyMill.

15/01/13 | Link | Rating: 1.0
444. Larry G.
Really nice place! Tuscan Tower rooms are very cool. Comfortable, well decorated lots of marble etc. Restaurants were really good too. Great food and selection. Valet parking was a little slow. Good for non smokers, ventilation/air filtration is very effective. Occasionally you might end up near a smokestack, but hey... You can always move! We will definitely look here first the next time in Reno.

28/06/13 | Link | Rating: 4.0
445. Meesh K.
Holy Moly, I don't know who's in charge of the interior designing project for this hotel and casino, but they seriously need to MAKE A DECISION.

On one side, I'm supposed to be in romantic Tuscany with frescoes all over the damn place, then walk 30 feet over to the left and, I'm in a really bad 1980's movie where neon decided to vigorously mate with planetary carpet patterns...

Make a decision PEPPERMILL...

Just wanted to get away for the weekend with El Hub.  Why Reno?  It's been 3 months later and I still don't know why!  Reno is like Vegas' ugly older step sister.  Needless to say, the suite we stayed in was...kind of...cool.  Even though you had to get through the bedroom to get to the 'living room'.  

HEY, don't forget to check out that...all you can eat buffet.  (It's in the neon side, by the way).  It's really...neat.  (Neat is a word from the 1980s, is it not?).  The desserts looked so cool from far away, and then up close I realized that they'd been there for a few days...'totally heinous, dude.'

18/07/10 | Link | Rating: 2.0
446. John F.
Let me start by saying I'm not receiving any comp for this rating, I don't generally give five stars unless I'm really blown away, and not being from Reno I don't know anyone personally at the Peppermill.  With that being said let's chat.

Amazing, we love this place!!!  It was our first time to Reno so we stayed with a familiar name downtown.  Mistake #1.  We had heard about the Peppermill and went to check it out.  Unreal!!!!  First thing that grabbed us when we entered is how relaxed we felt with all the TVs showing different scenes.  Those alone begged us not to gamble elsewhere as it was so relaxing.  Love the no smoking section for slots and would say we're not alone with that feeling for it was always busy so I hope they expand that non-smoking area in both size and selection.  All the staff we came into contact with was awesome.  Some times it was a little slow getting someone to bring us a drink but the service was friendly and drink tasted good.  The place was clean and man, it was relaxing...did I already say that.  At first we were uneasy with Reno after seeing the gang gun fights in the casinos hit the news here in the bay area some time ago and wondered if it would be as safe as the strip in Vegas has been for us but at the Peppermill we felt very safe and secure.  

Though we'll be going to Vegas more often than Reno because Reno is just too small and boring, the Peppermill is the reason we'll be returning to Reno.  The Peppermill will be our all inclusive resort and casino with use never venturing else where after the awesome time we had at their casino.

14/01/12 | Link | Rating: 5.0
447. Amber M.
My husband and I stayed here for my birthday. It was a wonderful experience. We were greeted by a very friendly and knowledgeable front desk person. When we got up to our room it was a wonderful surprise how clean and beautiful it was. The Tuscany Tower Suite is awesome for couples. Large hot tub and double headed shower. Large King bed and beautiful views. We had dinner at the Romanza restaurant which had the most wonderful tasty food and  and excellent service very romantic setting. The pool is heated even in winter and was very clean and fun!! I would recommend this place to anyone especially if you want a romantic get away.

20/01/14 | Link | Rating: 5.0
448. Michael C.
another great visit!
treated like royalty from both Magic and the rest of the team (as usual)
Romanza--GREAT
Deli--best in the west (probably the world)
Cafe Milano-Tara=awesome (Jon the manager great as well)

room for improvement--half plates at Cafe Milano would be great (im really nitpicking here)
beverage service on the floor was slow...had to pay $5.00 for two tiny waters because i couldn't wait any longer...suggestion...place coolers on the casino floor with iced bottles of water for the guests to help themselves  (it could be revolutionary)

we will continue to love the Peppermill, and sing its praises!
Thank you again Mr. Fuller for making our anniversary so special!  I will continue to send all Reno travelers your way...

02/04/13 | Link | Rating: 5.0
449. Matthew B.
Spa Toscana is the best spa in America, by far!

18/02/13 | Link | Rating: 5.0
450. Cliff L.
Very nice place. I haven't been here in years and I'd have to say, this is the place to be when staying in Reno. Great amenities such as newspaper at your front door, full pool access that's very clean, full gym access with a wide range of machine equipment from barbells to dumbbells and includes towel and water service, and free wifi access throughout the hotel as long as you're a guest.  Another reason why i enjoy this hotel is its not smokey and classy, you don't see the trashy people walk around, cursing and acting belligerent.

This will the one and only hotel I'll be staying at from here on unless I'm offer a free room at some other hotel.

22/04/12 | Link | Rating: 5.0
451. Cheng X.
Not a bad hotel. The room is nice and clean. Just don't touch any of the snacks sitting on the table.

28/02/13 | Link | Rating: 4.0
452. Rachelle P.
If I was a legal prostitute in the fine state of Nevada I would only do business in the Peppermill.  

The Tuscany Tower rooms are GORGEOUS and make you feel like a pretty princess - king size beds, huge jetted tub, plush carpet.  It's not nasty, stained, or broken.  I could vacation here and be totally fine with never leaving the room.

05/01/12 | Link | Rating: 5.0
453. James L.
I needed to simplify this review.  I stayed here for a conference, and here are my observations:
Room:  The shower was like standing in front of the water sprinkler at my high school football field.  It was actually quite painful.
Conference rooms:  Gross!  That's the only way I can accurately describe the feeling of our group towards the conference room we used.  It smelled of cigarettes and musk.  It could have something to do with the fabric on the walls, perhaps they retain odors, but it was just.....gross.
Floor Plan is confusing, and there don't seen to be any windows other than in the rooms and you get turned around very easily.  The lounge seems to be on the other side of the resort than the casino, and the lobby is.....honestly, I don't know where the lobby was.
Check out:  No desk help, and only one self kiosk.

02/03/12 | Link | Rating: 3.0
454. Tom R.
Having never stepped foot in Reno, I was brought to the Peppermill frankly because I had a voucher that I purchased a year ago and it was set to expire by the end of December. From the website, the place looks impressive, even a bit majestic. In reality, the outside looks a little outdated (just like the rest of Reno), but more on that a later. I arrived there with my girlfriend and did self check-in. The kiosk makes check-in simple and soon after we were on our way up to our suite in the Tuscany tower. The room was a King Suite with, obviously, a king size bed, 42" LCD TV, and the usual accoutrements you find in a hotel (Gideon Bible: check).

Let me get the only critique I have about this place out of the way: There are several parts of this resort that are aesthetically outdated. The contrast is marked when you compare this to the newer Tuscany Tower. However, this miniscule eyesore succumbs to the list of positive attributes Peppermill offers.

This Hotel/Spa/Casino has everything you expect in a four-diamond resort. Romanza leads the pack by offering excellent Italian fine dinning. Spa Toscana expands three separate floors and offers guests the opportunity to receive a decent massage or just lounge in their fourth floor caldarium. There are plenty of slots, tables, and a poker room. For the health conscious (like me) Peppermill has a fitness center located on the first floor of the Tuscany Tower replete with the usual cardio and weight equipment you can find at any decent gym. At the check-in counter, they have an attendant that provides a clean towel, bottled water, and, if desired, headphones for the treadmill. At night, there are several happy hour events that occur along with Edge Nightclub offering a great club experience.

Every staff member I encountered was helpful, courteous, and professional. This spans for each inner establishment I mentioned above to the valet and the cocktail waitresses at the casino. Check-out was a breeze and valet was courteous in offering guidance on any inquiry. If your in Reno, book your stay here.

25/11/12 | Link | Rating: 5.0
455. Traveler N.
When I arrive to Peppermill and check into my room.  The room was faily clean but need a touch up.  The photo was lot better looking than what I seen.  The rooms are nice but need some "freshing up" on walls, and furnitures.   As the bed was very comfortable but the sheets, well...should be bleached or replaced.  The pillow covers has stains on it, even it was tuck in the where not suppose be able see, but I see it.
I didn't use it.  I didn't like the ideal that the coffee maker was in bathroom.  That's doesn't go well and that blow was just laying in bathroom counter.  I do understand that is not new but needs some makeover.  The I price paid, it should had been organized and will put in the room.  The reasoning I gave this 4 "stars" is the
customer service at front desk was excellent and very nice.

09/07/13 | Link | Rating: 4.0
456. Paul C.
Torn between 4 and 5 stars, stayed in the suites at the Tuscany Tower, and holy cow I LOVED IT.   Bathroom was as big as my living room in my apartment, and a 2 person jacuzzi/bathtub sealed the deal.  Bed was clean and comfy, 3! televisions and a nice leather couch were excellent touches.  Wife loved the decor, I thought it was a little over the top.  

Minuses: No free bottled water, snack bar is on sensors, so no cheating (and no removing everything to chill the beer bought around the corner) and I ended up parking in the casino parking lot, so a long trek to the check in desk.  Oh, and only one guy at the Tuscany check in desk, which meant a good 15 minutes wait to get in.  

Casino was your average Reno casino, not a fan.

06/03/12 | Link | Rating: 4.0
457. Kristine C.
Mixed feelings, we stayed here a few years ago and loved it, this time not at all.The room was nice, but the shower wasn't working properly the bathtub didn't hold water. The food was not good, worst seafood especially at the buffet. Wait staff was great! Always had drinks when we're gambling. The bartender needs to get a since of humor, maybe he had a bad day! I guess the biggest shock was our room bill when we checked out had no idea all the additional charges would be so much, I did ask the lady at the counter when we checked in what are costs would come to because we were spliting the cost with another couple needless to say when we checked out it was another couple hundred dollars more. So what happened to the Peppermill and all the great promotions, great food, and gambling, sorry to say we won't be back. Disappointed.....

30/01/14 | Link | Rating: 2.0
458. Michael D.
Get to the breakfast buffet by 10am so you can have the best of breakfast and the transition to lunch is complete by 1030.  The buffet has a lot of selections, but it's definitely tailored to the local clientele.  There was nothing here that would cause me to make a special trip for the buffet, which is a bit on the pricey side compared to the El Dorado, but I did love the fact that when you asked for coffee, they gave me the entire pot.  That was excellent.  The service is attentive without being annoying, and they are not in any rush to turn over the tables.  We were there for 4 hours (not eating the entire time) reading the paper and just talking and relaxing, and no one tried to rush us out.  A great place to have breakfast and linger over coffee, especially in the winter months, when the only other things you can do is go swimming in their geothermal heated outdoor pool, gamble, or drink.  

The Tuscan tower rooms are fantastic.  I've stayed in plenty of the top resorts in Vegas, and the rooms here compete with all of them except for the Palazzo.  Comfortable beds, SPACIOUS bathrooms, and gigantic two head showers.  Loved the place!

21/01/13 | Link | Rating: 4.0
459. Veronica A.
The resort itself was beautiful and we loved our room.  We stayed in the Tuscany Tower and it is well worth the extra money.  

I loved the spa...I had a neck, shoulder and back massage and absolutely loved it!  We also enjoyed the indoor pool and my hubby loved the sauna.  (See full review at Spa Toscana).

A big shout out and thank you to the lady that helped us obtain our players card.  She was absolutely helpful, funny and nice!  You guys are smart and have placed very well trained people in this position!  

The cleaning crew, maids and stuff were nice and never made unecessary noises.  I appreciate that because sometimes when you stay at hotels especially ones where you gamble and stay up all night, you tend to sleep till late hours in the morning, only to be awakened by the maids banging in the room next to you, or banging their cart outside of your door etc etc..

The only negative thing about this review:

We dined at Biscotti's.  Our waiter was Alfred and I should have known things were going to go bad as soon as he asked how we were and I in turn asked him how he was doing, and he said he was "ummmm...it's very busy...let's leave it at that".   We ordered the chicken tacos appetizer and he asked "did you guys reeeeeally want to order the chicken tacos?".  I'm like "Why what is wrong with them?".  He answers "Well..........they just take reeeeeeeeally long to make, I mean reeeeeeally long to make and they are not that great.  You guys should order the lettuce wraps, those are quick to make and it should be enough to feed all of you".  We had a party of 5, which includes my hubby, 2 kids and 1 baby.  I said "I think we'll still order the chicken tacos".  He said "ok, suit yourself".  When it was time to order drinks my son ordered a lemonade to which he replied "Do you reeeeeeeeeeeally want to order a lemonade?  the reason why I ask is that I have to charge everytime you ask for a refill, and if I was you guys I would order a soda because I can refill to your heart's content.  If you are like me and want to save a buck, I would say order a soda".  I'm like "ook, he will have a sprite please".  He was right the tacos took forever to come to us, and they were cold and the tortilla was hard.  The rest of the food also took forever to come out and was also cold.  By this time my daughter, who is well behaved for a 15 month old, was irritated from being in the restaurant for so long that she started to whimper.  We looked high and low for Alfred, and he was nowhere to be seen.  When we finally saw him we flagged him down for boxes and the check.  Since most of our food was still untouched, alarmed he asked if everything was alright?  It was not alright, but my daughter's whimpers were starting to turn into cries and we were getting the evil glares from nearby tables that I just said it's fine and we need to go.  I didn't have time to ask for a manager.  (Full review is found at Biscottis).

I did however try to mention my awful dining experience to the lady at the hotel desk when I was checking out, but she just said that all comments/complaints/suggestions should be sent in using a comment card to which she handed to me.  I plan to fill it out and mail it in, but will it do any good?  I doubt it.  

Alfred, you horrible waiter.  Thanks for ruining my vacation experience and thanks to you, I will never return to dine at Biscotti's ever again, oh and thanks to you I am taking one star off this review!

When coming back to Reno I will most likely stay here again...I do see another spot that has the same amount of stars as Peppermill, so I may try them and see how they compare against each other.

11/03/13 | Link | Rating: 4.0
460. Tres B.
After years of add-on construction, this rambling labyrinth is like a fun house of confusion, mirrors and neon. In one section of the casino all about 1980s shimmer. With carpeting that looks like interplanetary vomit. (see my pic)

Other sections go for a classier look, the new Montego and Tuscany area. If you going to stay here, the Tuscany Suites are the best, but most pricey option. Over the top gaudy rooms with three flat screens TV's HUGE marble baths and comfy bed. But having stayed here prior, this wing is already showing signs of slippage. No more robes for guests and the drain in the fancy tub was not working.

Also, this section of the hotel is a long serpentine route to the main casino, probably .2 miles down elevators and escalators.

Our check in was laborious, it took a REALLY long time as clusters of mullet men and tank top harlots argued over how to split credit cards on a room as the desk help drooled stupidly.

Valet would be a high point, quickly getting cars. But when did valet's stop opening doors for ladies? Not cool.

By Reno standards, the Peppermill is a four star experience. By my standards, its a two.

15/06/10 | Link | Rating: 2.0
461. Roselina R.
During ski season, this hotel is the best!  

After a long day of skiing, I usually have no desire to wander too far away from the comfort of my room.  Solution to this??  Stay at the Peppermill, where a variety of foodie options, sweets, and an outdoor pool area and hot tubs stay open all year round!

I loved being able to take the elevator down to the second floor, where the outdoor pool was.  Seriously, hot water with massaging jets coupled with the crisp winter air equals heaven to sore muscles!  After skiing, the outdoor tub is the best spot around to wind down.  

Definitely love coming here!

27/04/11 | Link | Rating: 4.0
462. Naree S.
My in-laws second home... lol they love this place and the people that works here. When I am visiting, we are here most of the time. When we bet on sports... like the fact that we get free drink vochers WHEN WE ASK FOR IT.

One pet pieve I have is the VIP services area... can I just enjoy my cup of diluted coffee without being asked or remarked that we're drinking all the coffee?!?!?! One cup isn't going to make you bankrupt lol. Realistically, this cup of coffee really cost us thousands of dollars.

The hotel and spa gets 4 stars!!!! Great service and atmosphere. Freaken expenive... but its great when its all comp.

28/07/12 | Link | Rating: 3.0
463. David G.
Recently spent 2 nights here and I love the new remodel and Staff.  The room was impecably neat and comfortable-
Had lunch twice at Oceano , the Sushi is wonderful and the all you can eat was a treat.
Cafe Milano now replaces the Coffee shop and is great for breakfast or a late night meal after playing in the Casino-
The Casino was jumping, the only issue encountered was:
1- Dress warm , the air conditioning can chill you in certain locations
2. The Casino bar can drive smoke in your direction, as a non smoker I came back reeking of cigarette smoke on my clothes and was not to pleased about it-
I'll be back during the nexr few months as this is my favorite Casino in Reno-

01/04/12 | Link | Rating: 4.0
464. Glo E.
As a last minute trip to Reno to watch some sports and place some bets, we decided to stay at The Peppermill Hotel and Casino.

First off, I booked the room using HotelTonight. Using hotel tonight, I was about to book the room for $89 PLUS I used a PROMO CODE and got a $25 Credit from HotelTonight so or the night I only spent $64, which is a steal !! So if youdecide to go with HotelTonight, enter the Promo Code: GEDRA.

Since it was a last minute, the room we received was a smoking room. I was a bit iffy about getting it, but hey. Last minute and for $64, I shouldn't complain. Upon entering the room, IT DID NOT SMELL LIKE SMOKE !! I was very impressed on how fresh the room smelled and how clean the room was. The beds were comfortable. Bathroom was clean. Shower worked. No problems with the toilet. Hot water came instantly. The showers were not confusing. We had no problems with the room.

The casino had many different tables and machines to choose from. Didn't have much luck, but it was still fun.

The drinks from the cocktail waitresses were STRONG !! Can't complain about that !!

The buffet at the Peppermill was ok. Nothing thrilling. Nothing special. Food was just OK. Would I go back to eat there? No.

Sports Book was digital (unlike a lot of the other casinos in Reno). A lot o TVs. When I say a lot... there were TVs everywhere !! Plenty of space to sit. Loved it. Probably one of the best Sports Books in Reno. There is a little cafe by the sportsbook that sold sandwiches, pizza, hot dogs, nachos, etc. Prices ranged from $5-10. Food was blah. The Reuben sandwich was kind of dry. Not much flavor. I wouldn't go back to eat there.

We even went to Edge Night Club inside of the Peppermill. Shots were HUGE and reasonable. $9 for Patron. Each time we went, the bartenders poured us Triple shots. One time the Patron to Pineapple ratio was 3:1. For $9, 2 trips to the bar was enough !! The DJs are ok, definitely good music.

So overall my experience with the Peppermill Hotel was great. I would definitely recommend it and stay there again. The only reasons for the 4 stars instead of the 5 is food/restaurant selections.

29/03/13 | Link | Rating: 4.0
465. Richard B.
The hotel is much nicer since they got rid of the excessive neon.  Much better atmosphere!  Stayed here from time to time, rooms are great.  They have a huge selection of restaurants here!  At some pint I will go to all of them, been to the buffet and oceanos.  Both are good.

22/05/13 | Link | Rating: 4.0
466. Lucero T.
We had an issue with the jets in our spa not working, the fridge did not keep beverages cold, the phone did not work. They where all booked so we had to wait a whole day to get moved, okay whatever. I waited 4 months for my birthday weekend getaway to the Peppermill just to find a cockroach the morning of my birthday walking across the bathroom sink and into the coffee maker!! (Thank you it has been 4 days and I still cant drink coffee.)Talked to a manager at 10:30 am was told our new room would be ready in an hour and a half 12:00,1:00,1:30 and nothing. Called back they informed us it would take a little longer. When you are in a customer service job one of the main rules is to never give a specific time because the customer will be even more upset, which I was. We where downstairs waiting for 5 1/2 hours to get a new room a bottle of champagne was going to be in the room for the inconvenience. There was no bottle the manager informed us they ran out of champagne? okay...substituted it with 2 bottles of wine, I hate wine so i asked for vodka and all of a sudden they found a bottle of champagne lol I'm guessing theirs a price difference because that bottle popped up quickly. I was just happy that I could shower finally! My fiance turned on the spa tub to relax while I got ready for my birthday dinner at the Romanzo and lord behold the freaking jets for that tub weren't working either!!!! We waited 5 1/2 hours because they supposedly wanted to make sure that everything was okay with the room so their wouldn't be a problem but apparently they didn't. I was outraged and it was extremely disappointing  :( both my fiance and I always speak so highly of this hotel because of past experiences but the last visit ruined it. In our 2 night stay we moved rooms 3 times!! They ended up moving us to a Luxury Spa  room which was beautiful but for all the time and stress we wasted with out being able to relax in our room i just had a sour taste in my mouth about the whole situation. I LOVED the Peppermill but we have to start exploring new hotels like the Atlantis which is not that far away and is beautiful as well. So long peppermill it was nice while it lasted :/

20/08/14 | Link | Rating: 1.0
467. Lucero T.
We had an issue with the jets in our spa not working, the fridge did not keep beverages cold, the phone did not work. They where all booked so we had to wait a whole day to get moved, okay whatever. I waited 4 months for my birthday weekend getaway to the Peppermill just to find a cockroach the morning of my birthday walking across the bathroom sink and into the coffee maker!! (Thank you it has been 4 days and I still cant drink coffee.)Talked to a manager at 10:30 am was told our new room would be ready in an hour and a half 12:00,1:00,1:30 and nothing. Called back they informed us it would take a little longer. When you are in a customer service job one of the main rules is to never give a specific time because the customer will be even more upset, which I was. We where downstairs waiting for 5 1/2 hours to get a new room a bottle of champagne was going to be in the room for the inconvenience. There was no bottle the manager informed us they ran out of champagne? okay...substituted it with 2 bottles of wine, I hate wine so i asked for vodka and all of a sudden they found a bottle of champagne lol I'm guessing theirs a price difference because that bottle popped up quickly. I was just happy that I could shower finally! My fiance turned on the spa tub to relax while I got ready for my birthday dinner at the Romanzo and lord behold the freaking jets for that tub weren't working either!!!! We waited 5 1/2 hours because they supposedly wanted to make sure that everything was okay with the room so their wouldn't be a problem but apparently they didn't. I was outraged and it was extremely disappointing  :( both my fiance and I always speak so highly of this hotel because of past experiences but the last visit ruined it. In our 2 night stay we moved rooms 3 times!! They ended up moving us to a tuscany room which was beautiful but for all the time and stress we wasted with out being able to relax in our room i just had a sour taste in my mouth about the whole situation. I LOVED the peppermill but we have to start exploring new hotels like the Atlantis which is not that far away and is beautiful as well. So long peppermill it was nice while it lasted :/

21/08/14 | Link | Rating: 1.0
468. Steph W.
One of my favorite hotels. I've been coming to Reno annually since 2004 for volleyball tournaments, and out of all the hotels I stayed at (Circus Circus, Golden Phoenix, Harris, Atlantis) Peppermill has never failed me. We opt to stay in the Tuscany tower and I definitely think it's worth the extra cost. Hey, I was watching my SF Giants from the shower. That's definitely going to get a huge bonus from me.

The room itself is quite large. We had two king sized beds. The bathroom is massive and comes with a jacuzzi. The swimming pools are great for people of all ages.

I highly suggest Biscotti's for HUGE portions and Cafe Milano for late night dining. Both spots are great. There's free wi-fi as well. There's often a live band at the Cabaret Lounge, but you can hear it on the casino floor and that's pretty fun. The Terrace Lounge is also a recommendation. I love the decor and the bartenders are awesome. It's fun to people watch and see people of all (legal) ages dancing along to the live band.

02/07/12 | Link | Rating: 4.0
469. connie f.
Terrible bad place don't come. Casino host r terrible and buffet...  what they call king crab legs is actually snow

26/06/13 | Link | Rating: 1.0
470. Rachael M.
So far so good! Tuscany tower is beautiful. Room is lush, clean and huge. For the price I'm in awe. Service and food is great and the pools look fantastic. The casino smoke smell is not too bad and the cleanliness of the place is most likely a big part of that. The walls are thin, but that has been the case with all my hotel stays. I would recommend the self check in. Looking forward to the rest of my stay.

02/08/13 | Link | Rating: 4.0
471. John C.
So for the second night in a row I'm listening to this tight 3 peice group jamming some sweet r&b..drinking hardy Margies in the terrace loung...the bartenders are on it(special shout out to Vaughn )...the cocktail waitresses are exceptional (beautiful too)...been coming to the peppermill for a while,this visit the staff has been super freindly..some even remembering me (good or bad)from previous visits..on to the rib fest!

27/08/13 | Link | Rating: 5.0
472. Steve X.
It's a 4/5 casino (Reno standards) but loses a star for being away from the competition (this is on Hubbard St, and you need to drive to any other casino).  It gets an extra star for the sexy cocktail waitress uniforms (black bikini bottom looking thing) but loses a star for hiring so many ladies who...lets just say fill that thing up way too much.

The live music was cool (Friday and Saturday) but the crowd was older.  On the flip side its much cleaner than the others, and tries to be more upscale.

03/06/12 | Link | Rating: 3.0
473. Joe L.
This is a huge property with varying rates depending on the experience you desire, they have a new high end Tuscany Tower with great amenities but it's significantly more expensive per night, so if you're looking to make it a romantic weekend then spring for the nicer room that is luxurious and spacious.  The room I stayed in had a great king size bed, large living room area, TV in the bathroom, huge spa tub, separate shower, and all lights had dimming capacity.  I didn't test the pool area but it was obvious they had them all heated.

As for the property everyone was very friendly and knowledgeable about the property whether I asked directions or what they had to offer for restaurants, gaming, or stores nearby.  So if you're in Reno and looking for a full service Resort Hotel with modern upgrades this would be a great stop in Reno.

23/02/12 | Link | Rating: 4.0
474. Maninderpal M.
My favorite casino, i'm not just talking about in reno, i'm talking about favorite in the entire state of nevada.  The peppermill has it all, great games, nice layout, awesome sports book, good food, world class poker room.  This is primarily the only place I will play in Reno from now on.  I stayed at the Bellagio for the weekend and then 3 days later went up to the Peppermill, the Peppermill had better rooms, better customer service and prices are a fraction of the bellagio.  This is the ONLy place you should be gambling at in Reno or Nevada for that matter.

09/07/13 | Link | Rating: 5.0
475. Lisa N.
WOW! ALL I had to say was "RENO" was like a GHOST TOWN! If it wasn't for the Peppermill....it would've been a total waste to drive all the way from SAN JOSE to a GHOST TOWN!

I reserved a King Suite with a Jacuzzi in the Tuscany Tower Suites. It was definitely a nice room.

I loved that they had so many options for food. Lots of different restaurants and they have a  24 hour cafe, which is a must!

HUGE game room for the kids.

I'll definitely stay here next time I'm in Reno, that's if I ever come back.

08/07/11 | Link | Rating: 4.0
476. Kevin F.
We have stayed at the Peppermill many times.this time was the worst experience checking in of our lives. We waited 10 minutes for the valet, there was no bell captain,and when we were given our room, it was two doors away from the housekeeping closet that we specifically asked not to be near. When we complained, the front desk operator moved our room and said that someone would bring us our keys. 10 minutes later, we called the front desk found out they were "too busy right now" and that we would just have to wait. At this point I went to the front desk myself to get the keys. When I complained about the treatment that we had been receiving and that I came here specifically to celebrate my birthday and it wasn't going very well yet all I got was "gee, I'm so sorry"... needless to say we don't feel very well taken care of for people who visit here often and spend quite a bit of money here. We may have to rethink where we stay in the future. I guess we'll have to see what how my opinion changes when I speak to the manager that I got contact information for in the morning.
UPDATE: Raised my rating after speaking to manager about issues at checkin.  Issue resolved to my entire satisfaction.

31/05/13 | Link | Rating: 4.0
477. Jen R.
Upon picking me up at the airport for a snowboard weekend in Tahoe, my Renoite friend spent the drive to the Peppermill telling me, "There is NOWHERE good to stay in Reno. It's like the Lost City of Atlantis, it just doesn't exist."
Now, bear in mind as you read this that he's A) from Las Vegas, and B) obstructively cynical. Kidding, but honestly, nothing in the glitzy casino realm impresses him.

We walk through miles of casino to the desk, and he's saying "Alright, looks decent, but -insert negative observation here-". We check in, and they tell us that the Tower room I reserved isn't available, but instead they're upgrading us to a Tuscany room. Sweet, I'll take it.

We get to the 18th floor, amid Italian pillars and paintings of Italy, and swipe the card key, and BAM, not only are we in the Tuscany Tower, we're in a 650 sq. ft SUITE.

And guess what Mr. Cynicism is doing? Walking around with his jaw open, repeating the phrase "Holy s***."  That's right, ladies and gents, the Peppermill impressed the guy who thinks that if it's not Caesar's, it's nothing. My favorite statements included "Well, if I'm still in Reno in years and years, I'll know where to go for my anniversary" and "Can we swap, and you can stay in my apartment and I'll stay here?"

Seriously, this is the most beautiful hotels I've ever seen. My room has a sitting area for 6 (which we've deemed calls for a classy night in of wine consumption, it's THAT nice) with a pool view, massive paintings everywhere, king size bed, floor length mirrors, a mini-bar with anything you could want, and a 3-sectioned bathroom. I am still reveling in the bathroom, and its whirlpool soaking tub, glassed-in shower, double sinks and mirrors (can you tell I love mirrors?), toilet with a door, and artfully done towel arrangements (which are abundant - no more calling the concierge asking for extra towels!) The soaps and shampoos also smell like orange/grapefruit, mmm!.

And to top it all off,I think the maids must take classes in analyzing people's living habits. I'm always torn with maid service between "Yay! They'll clean up after me! Leave crap everywhere!" and "But they're gonna throw out something I meant to keep, damn."  These maids? They replaced the entire bathroom stock, but left the things I meant to keep, such as the open soaps and conditioners. Now *I* am impressed.

I can hardly wait to come back and see what the Roman and Safari suites are like. I love it!

10/02/12 | Link | Rating: 5.0
478. Michael C.
Best Hotel in Reno. I'm glad the Peppermill is on the other side of Reno. If you are planning on coming to Reno, I would recommend staying here. The Peppermill is as close as you can get to Hotel on the Las Vegas Strip. There are multiple bars, a big casino. good selection of restaurants, and even a club. A couple things that are lacking are the fancy slot machines (ie. Star Trek, The Wizard of OZ, etc...) and your gourmet chef restaurant. I'm not knocking the restaurants (I ate ate most, and they are good), but there is no Bobby Flay restaurant here.

One other recommendation is to stay in the Tuscany Tower. It is well worth the upgrade. The Tuscany Tower is made up of all suites. Here you have your big LCD HDTV and  full bathroom with whirlpool bathtub. There is even a tv in the bathroom for when you're soaking in the tub.

If you're into skiing or snowboarding, like myself, they do have shuttles that run to Mt. Rose, Northstar, and Diamond Peak. There is a small charge, but they pick you up at the valet area and drop you off at the lodges.

24/01/11 | Link | Rating: 4.0
479. Philip K.
Great hotel with great hospitality and sevice. The pool is awesome aswell! Their buffet is better than that of the other hotels in Reno! One of my favorite places to stay in Reno!

15/07/13 | Link | Rating: 4.0
480. Monica S.
A particular morning found me a dejected, poor, unfortunate soul with no promise of fortune and no care in the world. So I wrangled up my favorite Bay Area heathens, Dusty Muffins and Winnie Bago. "We need a change," I urged. "We need to kick these small town blues and dive deep into the heart of something sinful, degenerate, and downright depraved."

With a nod and a sock, Dusty mounted his hog and tossed us eagle monogrammed leather jackets. "Lasso up your gumption, Sharon and Winnie, we're hightailing it to the biggest little city in the world."

And so we descended upon the Peppermill. Italian busts, Julius Caesar, a bronze fountain in the swimming pool, poolside pina coladas, flatscreens in the bathroom, and more bikers than you could fit in a sombrero. We were slingin' 5 dollar chips with reckless abandon, chumming up to the dealers, and striking gold. Our money won was twice as sweet as money earned.

When you're in Reno, there's just no reason to leave the Peppermill. It's got more class than Venice. Just like taking an Italian voyage to the Bahamas. That or straight to hell.

24/09/10 | Link | Rating: 5.0
481. Jen A.
Second time to Peppermill. Stayed in the gorgeous Tuscany Tower room. Everything is a "five star" except the drink service. The arcade is a nice size too. If you have kids you'll probably spend more money in the arcade than the casino.

20/08/13 | Link | Rating: 4.0
482. AJ T.
I think, this is one of the best hotel experiences ever.  We (my husband, three-year-old, and me) stayed in the Tuscany Tower (Florence suite - room 1819) this week.  It was awesome.  The king size bed was plenty big enough for the three of us to get sleep without one of us falling off the bed.  The bed was even comfortable.  I just didn't like the pillows but that's not a problem.

The bath tub was amazing and the double headed shower was awesome.  My son love watching Doc McStuffins while taking a bath.  

We had asked (a few times) for the mini bar to be locked before we arrived, and it wasn't.  I had to ask twice after we got there.  But they got it taken care of and put a cover on the goodies on the counter top to keep the kid away from that.  It has a sensor on it - if you move something for 45 seconds, you are charged for the item you moved.  

Only one pool was open, but the water was really warm and my son and I had a fantastic time swimming.

The restaurants were just eh... but the Gelati downstairs in the lobby near the Tuscany Tower elevators is AMAZING!  I will be dreaming about that stuff. Oh my god... YUM!  

WiFi was not a great connection, unless by the pool, it seemed.  But I didn't really go here to use the WiFi.

I recommend this place - especially the Tuscany Tower.

06/04/13 | Link | Rating: 5.0
483. Frank M.
I totally agree with Tony A. I've "been around the block" a bunch, lol, and these folks at Peppermill's VIP Services are just greattttttttttttttt. They ALWAYS go above and beyond.

06/03/13 | Link | Rating: 5.0
484. Jay V.
I mean we're talking Reno here. This is a newer hotel about 2 miles from the main downtown area. Seems like they invested in better air filtration than most of the Reno casinos. Their sports book is great and the dining options are solid. They also have hot tubs in some of their rooms. I'd come back for sure.

10/07/13 | Link | Rating: 4.0
485. Pattie A.
First time at the Peppermill and LOVED it - The Gym was awesome couldnt believe how much equipment they had - very clean lots of towels - two good size pools with hot tubs - very nice never made it in them but there was plenty of ppl who did - spent the day in the spa and it was FABULOUS - very clean in there also lots of ppl there to help with everything - sauna great - loved the hot tub and cold tub especially after a massage felt great - in door pool was great love having your own area to lay in the sun. The decor through out the hotel is great very beautiful. Would defiantly stay again

12/12/13 | Link | Rating: 4.0
486. Sara L.
This is the only hotel in Reno that I would consider staying in. The rooms are gorgeous parallel to Vegas splendor without having to go to Vegas. I can't rave enough about the beauty of this place. We wish they take pets or at least have a pet kennel.  We have a small dog and we often end up having to go to Circus circus because they have dog kennels over there. Otherwise, Peppermill would definitely be our first choice. The pools are heated! yes you read it right. It's heated! This is one of the top reason why we chose this place. Our kid can' t take the cold very well and this is one of the hotels that have heated pools. They even have a private garage for us to park our car. many great restaurants and the decor make you feel like you're royalty. We chose the jacuzzi room and were not disappointed at all. It was beautiful clean and even have a TV in the bath room. The beds were soft beyond belief. It's the best bed we had so far even compared to the HIltons. I think they have some kind of memory foam mattress. They got foods in the room but don't touch it. They will charge you an arm a  leg for the foods. It's not free. We had a great time here and will definitely be back in the future. Their foods aren't all that great but the beauty of the place more than make up for it.

25/01/14 | Link | Rating: 4.0
487. Jenna D.
The Peppermill is the ideal Reno hotel. We attended for a wedding over the weekend and weren't sure what to expect since we're used to the Las Vegas experience rather than Reno. We were unexpectedly pleased with our visit.

The Peppermill has everything you could ask for in one location. Their pool are is beautiful, clean and spacious. They have many restaurant selections and a great nightclub with a large balcony area. We could not stop talking about how nice their staff was. Everyone was helpful and kind, they always gave you a smile and wished you a good day. It was refreshing. We were really happy with our experience at the Peppermill and if we ever return to Reno again we will certainly be staying there!

25/06/12 | Link | Rating: 5.0
488. Blake D.
My wife and I had an excellent experience at the Peppermill for our "mini-honeymoon"!

First off, we wanted to pick out the exact room for our special time after the wedding. So we went there and asked if we could see the rooms. No problem, they gave us a key to and allowed us to come back down to exchange keys to look at different rooms. We found a perfect room and the young man (can't remember name, was kind of short with black spikey hair) helping us at the desk  put a note on our reservation that we requested that specific room. We arrived on the scheduled date and were pleased to find we were able to be in the room we wanted! The room itself was very clean and very romantic. We were surprised how affordable it was even though it seemed so "ritzy" The only flaw I remember was that the bed sank in a little towards the middle, my wife didn't seem to notice but I did.

We were also surprised how enjoyable it was to eat at their "cheap" restuarant the "Cafe Milano. The food was a little more costly than most casinos cheap food but we were both pleased. It was also surprising to find such great service at a "24-hour" casino restraunt. Both nights we had a greater server. First night we had an older heavier set woman that had such a wonderful attitude despite being at work at one in the morning. The second night a gentleman named Victor served us and did a great Job as well.

In my opinion this place is also the best looking and classiest casino/hotel in Reno. I love how they have bright LCD tvs everywhere bringing in outdoor scenes from all over. It really opens the place up and makes you feel like you're not in a dark grungy arcade like some casinos do.

Overall I'm not very into casinos but the Peppermill proved to be a lovely place to spend a couple romantic evenings. Would definitley recommend this place to family and freinds coming in from out of town whether they gamble or not.

19/01/13 | Link | Rating: 5.0
489. Chad K.
I have stayed here well over 20 times and I love it.  Best in Reno, beats any place I have stayed in Vegas.  The staff is great, the cocktails come quickly and the rooms are huge.  GO to party, GO to play, GO to relax, JUST GO

23/03/14 | Link | Rating: 5.0
490. Robert S.
Update on 03/02/2012
This was previously a review that provided a less than desirable rating for the Peppermill.  I am writing this as an amendment to the previous review (below) and changing its one star rating, as I was contacted by a very nice gentleman in management (Dave).  Through him, the Peppermill has taken a very large step in an effort to change my opinion of itself as "the premier resort" in Reno. Dave has helped to restore my faith in the resort, its management and the people there. We will update again after the next stay

03/01/2012 (original Review)
I try not to bash anyone or anyplace!
Ok, well I surprised my wife with our first alone getaway since having our son 3.5 years ago. I booked on the phone a room with a spa tub, mountain or pool view and 1 king bed, got a confirmation # sent by email.
We got there and they gave us a room with no tub (not romantic and not cool) so we go straight back to the counter.
They inform us they cannot give us what we ordered as there are none left. Why the hell do we book rooms and get confirmation numbers then, what a crock.
So they are able to give me a room on the ground floor with a grand view of a nice fat brick wall, 2 beds and a bath. How charming a view of a brick wall, these guys really know how to make good on a reservation for our first romantic getaway in years...
As this is what they have, we kind of have to take it or stay in our current room, so we take it, big mistake!!!!!
It is late so without checking everything, we run to get a bite to eat. After a late dinner we come back to the bedroom and I pull down the bed covers, to my amazement there is a big fat hair on my pillow. Great now I have to wonder if the room is clean or not.

Guess what, they have no other rooms left so we get the hairy deluxe room.

I waited 4 days before posting this as I left comment cards with the Peppermill and was told the manager takes these things serious and makes things right. I have not heard anything as yet, so am posting this review.

For the "premier" place in Reno, this is sad. I would rather stay at a place that provides what was ordered and is clean.

So much for my surprise romantic getaway - If they contact me I will update this review

01/03/12 | Link | Rating: 3.0
491. Davey R.
We were here in April and given the bargain price, and taking away both the wait in line to check in and the distance from the strip, this place was A-ok as a value. Of course, Tuscany is widely the theme here, but adorably, like much of Reno's hotels, this is mixed with Greco themes and general Renaissance themes to escalate the sense of luxury. The nice touches are the countless paintings on each floor lining the corridors and inside the rooms. Our room was awesome. With a jacuzzi AND a guest-use refrigerator (this is separate from the snack refrigerator), I felt like the Peppermill had the sensibility to provide some meat and potatoes hospitality with the ostentatiousness.
The casino is a gorgeous place to lose your money and I do like the touch that the stained glass gives (kind of a purplish hue when its sunny and hot out) during daylight. The cabs out to the strip cost a fortune which kind of make you think twice about leaving. Not a very comprehensive list of choices for food but I would recommend the Cafe Milano if you're looking for all around comfort food without too severe a bill. The portions are massive and you can save them in your room fridge.
I really enjoyed the spa and know I could write a separate review, but its a must-experience. There are cold and hot tubs plus a semi-mineral water-esque main pool on the top floor that feels like you're wading through silk. Endless supply of refreshments, but what gets in the way at times are the servers coming through, so there must be a kitchen connected somewhere---kind of interrupts the generally zen atmosphere in my opinion. A bit of a distraction. Plus, don't forget to try the "Secret Chairs" where there is ambient music playing on headphones next to huge plush recliner chairs. There are about five of them and you're warned, in essence, not to "hog" them. Good luck with that!
At the Peppermill you may want to establish a buddy system as the labyrinths that is the casino can render you lost. Always keep spare cash in the room to necessitate rediscovering how to get back to your room if need be!

06/05/13 | Link | Rating: 4.0
492. Mark C.
The casino, property, restaurants, bars are all top-notch.  The renovations are amazing and the pool is beautiful.  That said, we were incredibly disappointed with the check-in process and the room.  First off, they charge a $12 "resort fee" that you must pay no matter if you use their facilities or not.  

We had four room reservation and all checked in at separate times.  Three of the four reservations were missing and they asked that we provide proof of making the reservation.  They never found my sister's reservation.  After back and forth and almost 30 minutes, they told us they were over booked and our room type is not available.  They refused to upgrade us.  They finally found a room that overlooked the roof and parking lot.  The furniture was dated and we found hair balls in our beds.  

Again, the property itself is amazing and everyone was always nice.  We just could not believe that three reservations were lost and how they dealt with it.  I will visit the Peppermill again but will NEVER stay there.

17/04/12 | Link | Rating: 3.0
493. Michael J.
Prompt friendly service, and beautiful Tuscany Tower rooms, at incredible prices. Peppermill puts the best of the Vegas strip to shame!

Myself, my wife, and my 4-month-old daughter spent a night in the Tuscany Tower in November. The Tuscany rooms are beautiful - the atmosphere is set by artwork on the walls, a large HDTV facing a very comfortable king bed. However, the true masterpiece is the bathroom - almost as big as the room itself, adorned in marble, with a Jacuzzi tub and a separate multi-head shower.

Service was prompt and friendly throughout. The valets were prompt and courteous. The bell hops were also friendly, though a tad slow to arrive in the room. Neither check-in nor check-out involved a wait, and were happy to help. Crib arrived in the room before we did.

The Island Buffet was great - not very seafood-heavy, but with a variety of different cuisines; Chinese, Mexican, Western.

My only complaint would be the casino flow to the restaurants. Most of the restaurants are on the far side of the casino floor from the hotel towers, and there is not an obvious path to them except by weaving through aisles of slot machines. Not so convenient for a stroller-bound family.

24/11/12 | Link | Rating: 5.0
494. Sonnia K.
My fiancé and I stayed here for our long Labor Day weekend. I fell in love with our room! Big and colorful art paintings inside the room and the bathroom, very clean, color-coordinated bedsheets, wonderful fluffy pillows and comfortable king bed. I just didn't want to leave the room. LOL The shower spout accommodated my fiancé's height quite well which was why we were happy because back at the Grand Sierra, he had to kneel down in order to wet his hair. Anyways, the hotel staff were all friendly. The lobby bar bartender was a funny guy. We felt at home at the Peppermill. I was surprised that two of my old time friends stayed there too. It was quite a reunion at a very nice hotel. I would go back and stay here again in a heartbeat. They also had a fun lounge band in the middle of the card tables. I got busy watching and dancing while my heart-husband gambled. I'd totally do that again.

06/09/11 | Link | Rating: 5.0
495. Craig B.
Fantastic staff, rooms and the Spa as always is the best around! We always stay here in Tuscany Towers because it makes us feel like we are living in luxury. Wife always gets a spa day while I have a day being active and playing in the sports book. Best Hotel, Spa and Casino in Reno!

29/08/13 | Link | Rating: 5.0
496. Stephanie C.
I love the Peppermill.  It is by far my favorite hotel/casino in Reno/Sparks.  The rooms are fantastic in the newer tower.  The Tuscan suites are beautiful.  You can get some killer deals and packages on their website.  I LOVE their spa.  It is fantastic and beautiful.  The atrium and spa pool are beautiful.  The secret garden with the musical vibrating chairs will put anyone to sleep.  The restaurants are good and have good service and food.  We love the bar that is next to the pool area.  I am not sure what it is called but it  has the glass hanging centerpiece.  This place is top notch for Reno.   The pool is beautiful and clean.  The only problem is that the pool is always packed!  Good luck getting a seat.  I suggest you get there early.  Parking isn't too bad either.  They have the garage now but we have better luck parking out back close to the spa.  If you are in Reno and can pay the extra to stay here I would.  You won't regret it.

13/09/12 | Link | Rating: 5.0
497. Stephanie B.
I have stayed at the Peppermill before and have seen many concerts and events at their venue during my visits here. I have never been disappointed.

The rooms are great. My last visit, I was put into the Montego Bay area into one of their suites (a large jacuzzi and bathroom with an even larger bedroom and sitting area). The artwork was bright and tropical, the furnishings were in deep, bold velvet colors. The area was nearer to the back of the hotel ( I had a great deal on the room, but was upgraded to the suite) and I did have to walk, but no biggie. I think that area was called Montego or Mandalay Bay. I just can't remember offhand.

I then had to move (due to my own issues with scheduling and planning the trip) into the main tower area. A beautiful room, very luxurious, and a bit bland looking compared to staying in the jacuzzi suite the previous days beforehand. But I slept like a queen the first night at the Tower, and that was the most important part of the trip.

The pools at the Peppermill are great. One main pool, which gets busy with people drinking inside the pool from the poolside bar. I tried to avoid that pool, though it was big enough to swim with no problems. Another pool had the waterfall, which was tiny and extremely fun to swim underneath it to have your body pelted with water. The other pool was mainly empty, though it was because it was in the shade of the towers, I think. There was the usual hot tub on the side and one of the pools had a fountain in the center of it., from what I can remember.

The front desk was extremely busy upon checking in, but as the ultimate concierge, I had no problem waiting for an associate to become free (and was rewarded with a nice room upgrade).

Seeing concerts here is always nice, as the concert area is not too large. I got a kick out of seeing the Beach Boys there a few years ago, though I have learned to not buy a drink inside that area, as the prices are pretty ridiculous.

The Peppermill is my favorite hotel in Reno, and when I am in a plane headed back to Chicago, I make sure to sit in a window seat to stare at it as I fly away into the sky. It is comforting to me.

30/04/12 | Link | Rating: 5.0
498. John G.
Review for Casino only.  Lots of tables with all kinds of action.  Many bars and nooks.  Friendly staff.  I liked the lounge that had the flames in the water.  One of the better modernized casinos.

I really like the large plasma screen displays. They show continues photos/movies of places all over the world.  Very pretty.  The large one of Lake Tahoe is fantastic.

Like the new Poker Room (reviewed separately).

Very nice Casino on in the Top 2 in the Reno area with my vote.

27/09/12 | Link | Rating: 4.0
499. Monarch B.
A suite with a jacuzzi is worth the splurge, but the skip the Imperial Suite. While it was large, it wasn't as clean, well maintained, or as nice as the Grand Suite we stayed in 2 months ago. There was so much furniture it felt cluttered and cramped.

The door wouldn't close unless it was slammed (our poor neighbors!) and the faucet in the wet bar dripped. We told maintenance about the problems, but only the sink was fixed during our 2 night stay. It was dirty under the dresser, there were stains on the carpet, duct tape on the window frames, and the curtains didn't block out the light completely. It wasn't the standard we expect from a Peppermill Suite, but we've had so many good stays here we will be back.

Next time it will be a Grand Suite or a Tuscany Tower Suite.

The pool area and the spa are the nicest in Reno. The casino is huge, and offers a non-smoking section. The staff is very friendly. The restaurants are decent and run the gamut from coffee shop to steak house.

15/12/12 | Link | Rating: 4.0
500. Dewayne D.
The PM conveniently forgot to add staff for a busy week but didn't forget to bump the rates three times the normal rate. The resultant a that where open on a Thursday night had elevated prices and an hour wait at 9:00 with plenty of empty tables visible. Room service ... Forget it. 45 min to get them to answer and 1 hour wait to get. And priced out of sight. Just like the rest of this festered ass of a city- sucks!

24/04/14 | Link | Rating: 1.0
501. Sergio A.
This place is totally bogus, stayed here for a night while I was moving from California to alaska. My wife called to make reservations and booked the Tuscany room which was supposed to be 77 a night for military and when we checked in they gave us a peppermill room which is the old part of the hotel. Called down to desk to verify and he said sure we can move you for 30 Extra dollars. So I said screw it ill stay in this room. Then my keys didn't work neither one of them and had to wait In line for 20 min just to get them fixed which took the guy 5 min to do... Terrible he was like well did you leave anyone in the room I said ugh no. Nothing went right here... If I were you I wouldn't stay here they don't care about you only your money...... Too bad I can't give it negative stars....

09/09/13 | Link | Rating: 1.0
502. Kelley H.
I absolutely LOVE going to the Peppermill!! From the relaxing spa area, the heated outdoor pool, deluxe rooms and casino what's not to love?! I've been here a hand full of times and every time I have enjoyed myself and had fun!! What a great place to just get away form regular life....thanks Peppermill!!!

01/02/14 | Link | Rating: 5.0
503. Norman B.
Our dental office staff enjoyed a fabulous dinner last night at Romanza in the Peppermill.  Our waiter was Miike K. who provided outstanding service as did
the other members of the staff.  The food was wonderful...several of us had the
sea bass over shrimp risotto...wow....our special compliments to the chef.  We will definitely return to Romanza the next time we stay at the elegant Peppermill Resort .We also want to thank Ms. Lawrie Cavello for all her special help to make our business retreat so enjoyable.  Planning on returning next year...Dr and Mrs Norman Burg and Staff.

22/07/13 | Link | Rating: 5.0
504. Wolfy W.
Stayed at the Peppermill on our last leg of a cross country trip by vehicle after 3 weeks, this was a luxurious treat. I haven't stay here for a long time and the Tuscan style face-lift made it more enjoyable. Very comfortable room even on the 7th level. It's even better when you have some gambling winnings and I enjoy the Island Buffet.

17/08/13 | Link | Rating: 4.0
505. Theresa C.
My husband and I just stayed at the Peppermill on march 24, 2013 for 2 days and the room was nice.  We got the suite with the jacuzzi. The only negative thing about the room was the blanket under our sheets had a lot of hair (not ours) on it. Other than that its a nice place too stay and the casino was nice too.

11/10/13 | Link | Rating: 3.0
506. Lesly M.
This review is long overdue. From 6/15/13-6/17/13 we stayed at the Pepper mill for a birthday celebration.

HOTEL: We planned to stay at an Imperial suite. I was shocked to learn that they had upgraded us to a Luxury Suite. The room was amazing! It had a steam shower (which I thoroughly enjoyed) , a hot tub, 2 television, a bar, a living room, and a king sized bed.  We had some problems with the hot tub when we arrived but we called housekeeping and withing 15 minutes it was all fixed. Room service was astonishing! They were incredibly polite and welcomed even our odd requests. The breakfast omelettes provided by room service were amazing :)

DINING: Being locals, we are familiar with Cafe Milano and we dine there often, as usual their servers were great and we enjoyed their food very much. However, we also decided to dine at Biscotti's. We were blown away by their amazing food and best servers. **The Avocado Egg rolls are a must** (they even gave my boyfriend an amazing chocolate mousse cake for free for his birthday) They also "accidently" made too much of the spike shake we ordered so we ended up with 2 full glasses :D

OVERALL: It was amazing. The 20% locals discount also helped....but I think I've found my favorite casino in Reno

25/07/13 | Link | Rating: 5.0
507. Kim V.
This was our first time staying at the Peppermill Hotel Casino and this review is actually 3.5 instead of 4 but too bad Yelp doesn't opt for half scores.

We got a King Suite in Tuscany Towers for memorial weekend and I have to agree with everyone, the art decor on the walls everywhere was absolutely beautiful. I actually stood there for 15-20 minutes studying the art and noticing the detail the artist used in the shadowing, which was so beautiful! I wanted to yank it off the wall and take it home with me! And the textured walls reminded me of what I want my future home to look like! Kudos to the decor Peppermill!

Our suite was beautiful and clean upon arrival. The bathrooms are HUGE with two sinks, and the shower has two shower heads in a separate room with a glass door entrance with a small bench inside as well.. who knows how many couples got down and dirty in there with the way it is set up! Large jacuzzi tub in the bathroom across from the sink with a small TV to watch while you're relaxin'. Bed was comfortable and we slept like babies, although we did buy new sheets and brought a comforter (we're icky about using hotel sheets/comforters, especially at busy and popular hotels like Peppermill that service thousands of guests!). Convenient drawers and even a complimentary safe box in case you need to truly secure something. Snacks on top of the fridge sitting on a sensor (don't remove, or you will be charged), same as the drinks that fill the fridge. That kind of sucked because it didn't allow you to store anything in the fridge, so we had to keep filling up our ice bucket to keep things cool over the weekend. We got a view of the pool which was nice.

Pool: After seeing the hundreds of pictures of the Peppermill pool, and especially from our view, we decided to make our way downstairs to relax. There is a pool check-in and you must show your hotel card, a way to filter out the free loaders. Three large pools and two jacuzzis (that I saw) with a huge fountain in one pool. Every thing looked so nice until we jumped in and noticed the pool reached a max of 4 feet! I think these pools are catered to kids and for safety reasons. And the pools also reeked of chlorine which was a total turn off! I've been in salt water pools that were bluer and fresher than this! We stayed for 10 minutes before deciding to take off. The pool does offer complimentary towels though, so plus one for that.

Casino: There's plenty of slot machines and tables to enjoy if you're trying to gamble here, but beware, lots of smokers here. I started getting heavy breathing just walking through this casino, but they do offer one aisle of slot machines with NO SMOKING, even though the smoke lingers in there too.

Arcade: Super packed with little rugrats running around. We didn't even want to attempt fighting our way through so we left.

Valet: Free valet parking. Fast, friendly, and convenient. You're issued a ticket upon arrival, and to retrieve your car, just scan your ticket in a machine by the door, and 5 minutes later, your car is there. We never had a problem with valet the 4 times we kept leaving and coming back! Even though its free, bring a couple dollars for tips!

Restaurants: Overpriced and subpar.

Overall, for the price of the suite and all the money we spent at the restaurants for "OK" food, I can't say we really enjoyed this "four diamond resort" for what it might truly have to offer.

27/05/13 | Link | Rating: 4.0
508. Gabriel F.
I actually had a very pleasant stay. One star is for bogus mini-bar charges. I tried to talk to them and they did an "inventory" with housekeeping that was bogus also... They took me for like $100 in coors lite and white wine Id didn't touch
Pretty crummy way to end my stay in what otherwise probably would have been a 4 star review.

25/07/13 | Link | Rating: 1.0
509. Kylie L.
We got the old side of the hotel. We didn't know. We were put in the old side, the retro looking side (Montego Bay Wing). It was so confusing to get to our rooms from the lobby. You walk to the elevator, then get off on the third floor to the blue walkway yelp.com/biz_photos/PY9G… , then at the end of that, you walk to ANOTHER elevator, go down to the second floor then finally walk to your room.

2 rooms & 2 beds with too many people. We were suppose to get 2 beds per room (we all would've fit), but each room only had a king size bed and they let us have cot for each room too. In one room, we slept sideways to fit, because how can you fit so many grown people the regular way.

Motion censored mini-bar. We were charged but didn't touch anything, so we had to call and tell them.

Ordered rooms on Priceline, and the hotel had to nerve to add on additional fees for each room. Resort and whatever fees, I've never heard of such a thing. They said it was in the fine print. Doesn't Priceline include ALL fees? OR they should have told us when we checked-in so there wouldn't be a surprise.

The only thing cool about this hotel is the swimming pool yelp.com/biz_photos/PY9G… . We weren't able to swim, but we found it. It was too far from our room to swim. If you stayed in the new part of the hotel, I would recommend going, but from the old part of the hotel, you'll be dripping for over 10 minutes (that's if you can find your way back) before you get back to your room.

No free wi-fi in the area we stayed at. Montego Bay was the only area in the entire hotel that did not have free wi-fi.

I wish it was specified about additional fees in the beginning, either on Priceline or at check-in. I also wish there was an option for the new or old side, we didn't know what we got ourselves into when we got these rooms.

01/01/10 | Link | Rating: 2.0
510. Megan K.
A friend and I traveled a great distance for a wedding last weekend, and decided to stop in Reno for the night instead of driving all the way home.  Anita, currently a trainee at the front desk, was one of the sweetest people I've ever encountered in the hospitality business.  The two of us were unaware Hot August Nights was starting in town and didn't immediately understand why so few rooms were available, but Anita hung in there long enough to not only get us what we needed, but at a lower rate than expected.

Thinking we'd spend time in the room, we went for a suite in the Peppermill Tower with a hot tub.  Just when we realized how awesome the room was, we decided to head back down to the casino to play roulette and drink whiskey until 5AM.  Nearly all the dealers were friendly and sociable, and the cocktail waitress was timely with our refills.  So much for stopping to rest for the night!

After a night of drinking and gambling (with a net gain of $1!), we retired back upstairs to relax in the hot tub and watch TV.  And, the bed was extremely comfortable!  We phoned in an order for breakfast, and although it arrived at the room a little later than we asked, the food did not disappoint.  Crab Benedict was probably one of the single most delectable breakfast foods I've ever had.

I've never considered Reno much of a vacation destination before, but the Peppermill may have changed that for me.

07/08/12 | Link | Rating: 5.0
511. Amanda P.
Tuscany Tower is very comfortable and big.  Bathroom was very nice.

02/08/13 | Link | Rating: 4.0
512. Sherry S.
This is the best place to stay in Reno, the Tuscany suites.  The restaurants are all excellent.  Very friendly staff.

07/04/14 | Link | Rating: 5.0
513. Cynthia F.
We stayed in Tuscany Tower, room 920, for 3 nights.  

The GOOD:

We were able to reserve a Tuscany Tower room via their hotel website on short notice during a February school holiday. The room was clean.  The view of the mountains through a full wall of floor-to-ceiling windows was REALLY nice, especially so given that we were on the 9th floor and especially so because I was stuck in the hotel with the baby for a whole afternoon.  (If you're planning to be out of the hotel during the day, this wouldn't be as compelling since there's nothing of interest to see from the windows at night.)   While we smelled the smoke en route to the room, the room itself had no smoky odor.  Also family-friendly was that it was not inconvenient to avoid walking THROUGH a casino to get from the parking lot to our hotel room.  (This was not the case in another Nevada resort we stayed in.) The bathroom was classy (lots of stone), large, and clean.  There was a huge tub, separate from the shower.  There were two showerheads in the shower  (nice perk when showering children after using pool). The hotel was fairly quiet, despite it being a holiday.  The baby slept peacefully with me in the room during one of our afternoons there and I appreciated the quiet as much as he did.  The heated pool on a cold winter's evening was a fun experience.  The humongous flat-screen TVs in the lobby and other common areas displaying gorgeous nature scenes from around the world helped combat the claustrophobic tendencies my nature-loving-self might otherwise have suffered from in this massive smoky structure.  The drive to Reno from the Bay area is not significantly more than to Tahoe.  The drive from the hotel to Mt. Rose for skiing is very reasonable.

The OK:

The decor feels dark and heavy.  Not my style, but it was nice.

We selected this hotel over Grand Sierra for $150 more because I was hoping it'd be less smokey, the room would be newer and because of the heated pool.  Smoke was only an issue entering and exiting the hotel, the room was newer, and the pool was awesome.  But we only used the pool for 20 minutes, so it's debatable whether that was worth the extra expense.

Walking through the hotel is like walking through a maze, so getting to and from the car is time-consuming.  

Perhaps more of a commentary on Reno (or this part of Reno) than on this hotel, but I was not aware of any place I wanted to walk to from the hotel.  I didn't expect otherwise, but it would have been nice on the day I was without a car.

The BAD:

We arrived around 8p after a looong day in the car with kids.  The kids were tired and us parents were tired, so it was a real drag that our room was NOT ready, especially since we were anxious to get the kids down for the night ASAP so they could get enough rest to maximize our subsequent day of planned skiing.  The desk clerk said no other rooms were available so we stood in the smoky lobby for half an hour with our pile of baggage and our ornery kids.  Finally we went back to the desk to inquire.  This time, our room still wasn't ready, but another room was available.  Hmmm.

The lack of microwave and usable refrigerator were disappointing.  The display of processed junk food for sale on the table was kind of a cruel taunt to the kids; Would be nice to have the option to acknowledge it then hide it away.

The hotel WiFi was terribly slow.  My husband had been planning to login and get some work done after the kids went to bed, but after a frustrating hour trying to make the best of it, he found it pointless.  He also attempted to pre-purchase ski lessons online the night before the lessons but after 20 minutes loading the page, his credit card transaction was interrupted.  What a hassle.  This should have been simple.

The way the bed was made, the flat sheet covering the mattress didn't cover all the way to the top of the mattress so by middle of the night, it no longer covered the entire top third of the mattress, instead bunching up under the pillows and folding up under us.  Eeeww.

The bathroom TV remote was sticky and there was a long delay between pressing buttons and any response.  The bathroom TV had only a subset of the channels that the bedroom TV had and they didn't match the channel guide.  While a bathroom TV is indeed a ridiculous luxury, we had promised our bath-averse son the treat of a few minutes of Olympic viewing from the tub so he got hysterical when it turned out to not be possible.

When we ran inside the hotel from the pool, there's a rug just inside the doors.  But to move away from the drafty doors, we had to move onto uncovered tile flooring.  Since we were still a little wet, it was a slip-hazard for us and also for other guests.  Tried to wipe up the drips, but I imagine others have or will take a spill in this corridor.

19/02/14 | Link | Rating: 3.0
514. Kenny G.
Room:  Really nice, clean and had everything we needed.

Front Desk:  Check in was great...and at check out fast and with a great smile.

Food:  Ate at the buffet...everything great!  Service was awsome!

Over all....I will return...and win more money than I already did!

24/02/13 | Link | Rating: 5.0
515. Carleen S.
GRAY is the name of the healing princess you should ask for! She was amazing and I am a picky bitch.

20/07/13 | Link | Rating: 5.0
516. Jacki C.
Had a great time here when we went for a weekend getaway with friends.  The renovated Tuscany Towers is well worth the extra $.  The rooms are nice and the staff is very courteous.  They've done a wonderful job with this new add-on to the original property.  The rooms have a jacuzzi in the bathrooms.

They also have the Biscotti's 24 hr cafe, which offers great dining.  They flatbread pizzas are great.  Our friend ordered a pastrami sandwich that was so high you probably needed a tire jack for your mouth.  Food and service was great.

17/08/12 | Link | Rating: 4.0
517. Hyungki P.
Give me back my money you assholes!!!! Good timez doe

08/07/13 | Link | Rating: 4.0
518. Kelly W.
If you haven't been to the Peppermill in a while, lets just say spend a night or two. Because they re-did the whole place and it looks amazing. The rooms where updated and they look and are compfy. Spacious rooms with new interior,Amazing beds, bathrooms are nice, just a good room to stay in. Now they have the new tuscan area, which has awesome food, and a nice little bar area to hangout at.. The pool and spa, YES PLEASE!!! Hit it up.. Its a must!! As for the gambling area, its still bright, but they added tv's thru out  the gambling area with scenic photos, and it's great. The tables are nice, decent prices, and the slots are still loose.. Listen if you live in the reno area or in a diffferent state, come and check out the Peppermill, it's not on the strip but its a $10 cab ride to downtown.. And if you're going to a night club downtown, you dont have to, Club edge is a legit night club at the Peppermill. So give it a try, who knows you might be impressed..

02/04/14 | Link | Rating: 5.0
519. Kawi B.
I had such high hopes for this hotel considering it cost $265 + tax a night but I haven't ever been more disappointed. Where do I start...our room wasnt ready until about an hour after check in time. I know this casino is a smoking casino but it was overly smoky, over what I expected. I don't see this much smoke in Vegas casinos. Our room...very small, non smoking room but the bedding stinks like smoke. It was hard to sleep and I woke up with my right nostril plugged from the stink (not sure how that happened bc I slept on my left side). The noise in the room upstairs sounded like they were moving furniture and the knocking from other rooms is loud (i don't mind the banging from them getting some lovin' but that's not the banging I hear).To get to our room, we had to go up to the 3rd fl in one elevator, cross the skywalk, then go down to the second floor to our room. It's not the best planning when they added this new tower. The only pluses are the carpet is like velvet and the decor is beautiful but I would've been happier at a motel 6 and saved $200. Would never stay here again.

05/10/14 | Link | Rating: 1.0
520. Kenji Y.
Just revisited the hotel on 09/05/09 and must say I'm quite impressed.

All the rooms are remodeled and has almost a Venetian feel to them.  Sony LCD TVs.. even Encore uses Sharp.  Internet included.  I slept comfortably in the soft bed and didn't wake up to any outside noise this time.

Check out their arcade game area.  The games are up to date and maintained well.  I was planning to gamble but ended up playing here for about a hour or two.

The hotel is about 5 mins off the main area with Harrahs/Silver Legacy, etc. so the tables here aren't packed at all.  We were able to play at a empty $5 craps table on a Saturday.

Because of the remodeling, the hotel's theme is very conflicting.  Almost funny.  The hotel portion has a nice Venetian/Tuscany look and the rest of it has this neon/flash dance type of look.

Tip
- Book the cheapest room, arrive late and most likely they'll give you an upgrade because the cheaper rooms are all taken.

Conclusion
- For the price, I'd book here again.  I paid $30 for a Friday night
- If I were going for convenience, book at Silver Legacy
- If I were going for pure quality of the room, Grand Sierra Resort - The Summit rooms

13/09/09 | Link | Rating: 5.0
521. Jill P.
I hate Reno, but found myself in need of a room for the night while passing through. A quick Internet search and this place came up with the highest ratings and lowest price so... Sold.

It was way better than I ever expected! The room was very clean and well appointed. And the beds were awesome!! Super comfy pillows and thick, soft linens made for a lovely night's sleep.

I have to admit however that my very first impression was not stellar. We pulled in at about 11pm after hours on the road and we were tired! As you pull into the portcullis it gets kinda confusing. I wasn't sure where to go for the valet; we were the only ones pulling in that late on a Wednesday night and there was a valet standing there trying his hardest not to make eye contact. I stopped in the middle of the driveway looking very confused and trying to get his attention to ask where to go, but no luck. I finally had to pick a lane and pull forward until I was right next to him. I rolled down my window and he still didn't even acknowledge me, I had to say "excuse me" (please keep in mind we are the only people around) before he looked our way. After asking where I was supposed to go, and he telling us that we were in the wrong lane, I had to back up to get into the correct lane before he finally snapped to and acted like we were customers. Even then his instructions and help felt very forced and unhappy.

BUT... The check in went smoothly and we even got a free upgrade (without me having to complain about the valet). So all in all I was pretty impressed. The pool area is beautiful (not that we had time to enjoy it) and if I am ever forced to stay in Reno again I will absolutely stay here.

27/09/13 | Link | Rating: 4.0
522. Philicia S.
Very pretty casino, great place to take photos if youre a tourist, they have a very Greek goddess look to the place, the restrooms are gorgeous, I felt rich in there. LOL prompt service if youre playing. They also have a good size arcade there if you want to let your teens play while youre down in the casino. Good parking.

12/12/12 | Link | Rating: 3.0
523. Sabrina C.
Imperial Suite for our anniversary, we loved it! The remodeled hotel/resort is gorgeous, we enjoyed every minute of it. Best hotel in town!

11/02/14 | Link | Rating: 4.0
524. Corinna R.
I LOVE THIS PLACE! In the off season the rooms are dirt cheap. The Peppermill Tower suites are super nice and seriously look exactly like the picture on the website. One of the most comfortable beds I have ever slept in. Its a really fun hotel to stay at. We never turned on the tv once. The staff was nice and helpful.

We were a crazy bunch and they were fine with our rowdiness. The bars were cool and the locals were so nice and it was a great experience. Come here, I say!

10/01/12 | Link | Rating: 5.0
525. Brooke M.
There is really nothing to write home about on this one.  I do have one complaint- when we checked in on Friday night we asked about upgrading to a room with a jacuzzi, and there were none available, but we were told that we could upgrade the following night for $30.  When I went to the front desk the next morning to complete the upgrade, I was told it would be $80.  There was no explanation as to why I was quoted two totally different amounts.

But the room was decent.  Definitely clean.  The decor left a lot to be desired unless you like cheap victorian/renaissance/old-school type stuff.  I can't believe they paid someone for the fake hideous artwork in the place.

Our room had an awesome view of the trash area, and we had to go up a floor, walk down the skywalk, then down a floor and back to our room.  Not a big deal for us, but if you are elderly or disabled or anything it would be a pain in the ass I'm sure.

Gosh, I sure sound like negative nancy.  Don't let me deter you, but just don't expect the best.

03/01/13 | Link | Rating: 3.0
526. Keith M.
Loved it! Very nice place and our room was nicer than a lot of top notch hotels we stayed at in Vegas.

26/05/14 | Link | Rating: 5.0
527. John M.
It's a bit more pricey than the other hotels I usually frequent. But, they've got free valet and a free shuttle to the airport that stats at 4am. When you need to catch a 6am flight, this works out perfectly. It also saves on parking costs at the airport. The rooms have always been nice and clean. The TV stations don't always come in that well.
Also, DO NOT take the snacks off the counter unless you intend to pay for them.

28/12/11 | Link | Rating: 4.0
528. Jacque Y.
We went there for a work conference and stayed in the Tuscan Towers. It was very nice, just a couple of little issues but nothing big enough to take away from the experience.

14/10/13 | Link | Rating: 4.0
529. Teresa A.
We love staying at the Peppermill with our two boys.  Biscotti's food is really great!  However pricey.  Pool and arcade are favorites.  The only downside is that they have THE WEAKEST COFFEE I've ever had.  Find a Starbucks!

10/11/13 | Link | Rating: 4.0
530. Jon K.
Nice hotel, decent restaurants inside, a little thiick on the cigarette smoke for me, best hotel in town with the best suites. Good customer service.

18/08/13 | Link | Rating: 5.0
531. Nolan H.
For fun during some time off from work I made the run to Reno to play a little poker.  I chose the Peppermill and was quite pleased with the place overall.  I went with a King size non-smoker in the Tuscan tower and the room was fantastic!  Lots of marble and full size works of art on the walls, a nice big flat-screen and a bathroom larger than my bedroom at home.  My only complaint about the room was that the bed was hard, hard, hard.  Not that unusual for hotels these days but I like a soft bed and this one was made of marble.

Mini-rant- If you're unlucky at the tables or otherwise want to check out early don't try using any of the 4 "express" checkout methods - they only work on your scheduled day of departure.  Inquired at the desk (after a long wait I was trying to avoid) and was told "The computer isn't smart enough to know that you want to check out early..."  Goodness, well, maybe their computer could just ask me then?

This was my first visit to the Peppermill and overall I came away impressed.  The hotel is well maintained and on the fancier side as Reno casinos go.  If I make the long drive to Reno in the future I'll most likely stay here again.

23/10/12 | Link | Rating: 4.0
532. azsmikaaaa m.
Loved it..loved it...what a wonderful spa they have!!! Rooms were clean, big enough, and nicely decorated. i don't care much for the casino but the pools and the spa is definitely worth to go back for! As a matter of fact, we are going back soon!!! If you want to relax, and feel pampered, check out this place!!

28/08/13 | Link | Rating: 5.0
533. Melissa V.
I stayed here the night before my ex and I were married.  All past relationship issues aside...  It is a GREAT place to stay!  

I admit I did get kind of lost trying to find our room, lol.  But the room itself was VERY nice and comfortable.  We had little cards to open our door.  It had a heck of a snack bar and mini bar.  LOVED the bathroom it had a huge tub and everything was pristine and white.  The bed, I just sank into it and sleep came easy.  

We walked through the casino downstairs first of course, on the way in.  That was pretty big.  Amazing decorations everywhere, and that is an understatement!  We did have drinks at one of the tables and the staff was very nice. Our waitress was dressed up in some kind of bare-legged "vest, hat and bow tie" outfits.  

I'm not much of a gambler so I didn't spend much time in the casino other than looking around.  But they pretty much had everything, lol.  A few restaurants even.  I loved it there.

23/11/12 | Link | Rating: 5.0
534. Jerry S.
We were amazed at the size and quality of the rooms when we stayed at this hotel. 2 king size beds really makes a difference with 2 small kids. Large jetted tub and plenty of thick clean towels at the Tuscuny suites.

I want to thank the staff Chris- bellman, and Security team for helping our family retrieve our work laptop.  I accidentally left our computer bag at the loading zone. This computer also had irreplaceable family photos.
The hotel is shipping this back to us at NO CHARGE!

Thank you!

06/01/13 | Link | Rating: 5.0
535. Lynde H.
We had a wonderful time at the Peppermill this last weekend!  The Tuscany Suites were beautiful!  We asked for a high room, but unfortunately got the 5th floor, but the view was still incredible!!!  The European soaking tub was HeAvEnlY!!!  Room service was prompt and delish.  We ate at 3 of the restaurants - Milana, Biscotti's& the Pub and all of them were really good and the waitress in the Pub Saturday night was so sweet, she even showed us to the slots we were looking for, adored her! ...Spa Tuscana Rocks!!!! It is incredible!!! I had Tony as my masseuse, I highly recommend him  and the aromatherapy and vichy treatment were excellent!  
I did have one issue, when I was flying in I was extremely delayed at LAX on Friday, and I was trying to arrange for my friend to be able to check in before I arrived. Since he was coming in from another city...But,  because the trip was booked thru a package, they couldn't add his name onto the reservation and he was going to have to wait until I arrived to get into the room... THANKFULLY, Chris, the hotel supervisor on Friday, was able to help me out an got it arranged thru the booking party and my friend was able to check into the room when he arrived in town, 5 hours before me.  That was very nice.. (I tried to find Chris and thank him but he wasn't at the desk the times I tried... thanks Chris, if you see this!!! )
All in All, wonderful stay, quiet room, gr8 tubby, fab spa, very friendly staff... great time, will stay here again!

06/11/13 | Link | Rating: 5.0
536. Bumble B.
I was attending a conference at the Peppermill and won a drawing that included a free room upgrade to the Tuscany Tower rooms. The room was really posh with plasma screen TV, huge bathroom which also had a smaller TV as well as a whirlpool bath that was large enough for two along with a separate shower stall. There was even a telephone mounted on the wall next to the toilet although I'm not sure why someone you feel the need to talk on the phone while taking a dump!
My only complaints about the room was that in order to watch anything on TV you had to do quite a bit of navigation though the confusing on screen menus in order to find a channel. Also, the in room coffee maker  didn't work but that wasn't really a big deal.

The casino is also pretty posh with tons of slots and table games. I mostly played video poker and sat at the bar near the sportsbook - the bartenders there were attentive and friendly.

Minus one star for the jerk who was working at the bar next to the Oceano restaurant. I was playing video poker and got up to use the restroom - I left my drink and player's card in the machine since I was coming right back. I was gone for 3 minutes and returned to find my player's card missing. I asked the bartender if he had it and and said that he throws away any cards left in the machine - this was after I had a few drinks there and tipped him well. It was easy enough to get a replacement though

The hotel also offers free wireless access and I got a good signal in my room

21/10/12 | Link | Rating: 4.0
537. Erika G.
The outside is so grand and elegant!!  The inside is like Showgirls!!  
On the outside you have the look of Rome/Italy with nice grand statues and a warm look.  Inside of you look up at the mirrored ceiling you can see down my dress!!  There are mirrors everywhere refelcting the neon lights making it look twice and glittery, flashy and big.  I LOVE IT!!!  haha

I only gambled here for a couple of hours and did pretty good.  Their tables were all packed but they had a TON of penny machines which if you play all the million lines youre really play about $1.30 a spin! haha

I would totally stay here and play!

04/09/11 | Link | Rating: 4.0
538. Kara S.
Classy joint. I always forget I'm in Reno while I'm here and I'm transported to a resort far, far away. Our stay included multiple coupons for food and drinks which I happily redeemed each night.

Great, huge rooms and separate bathroom with jet tub.

Also, parking is free in their garage.

12/01/12 | Link | Rating: 5.0
539. Jamie S.
This was my first time staying at a hotel casino, so I wasn't expecting it to be the Ritz or the Hilton. We stayed in the west wing, which the concierge at the check in said was a pretty awesome upgrade.The room was clean, and pretty large. The bathroom was big, but the shower handle was broken. Also the buttons for the bathtub were missing. We didn't spend much time in our room, mostly we gambled and enjoyed drinking. Overall we had a nice time here at this hotel. We'll come back, but next time I hope we don't have appliances with broken and/or missing parts. Definitely took away from giving a 5 star review.

03/11/13 | Link | Rating: 3.0
540. Harry B.
Have always been treated well here... until this morning... asked for late checkout so my wife could go to the spa and I could gamble longer and was told I would have to pay a half day charge for two hours..... on a Tuesday! Good job costing your hotel $700 trying to pinch me for $100 room charge when the whole floor is basically vacant..... Will rethink next hotel trip to Reno!

27/08/13 | Link | Rating: 2.0
541. Stephanie J.
Love the Peppermill! it is my favorite get away that is still affordable and pampering! Tuscany tower rooms are very big and have the best bathroom ever! The size of the bathroom is the size of most rooms at other hotels! A jacuzzi tub, two headed shower with glass door and a separate room for the toilet really, and the best part is the make up vanity area with a comfortable stool!

Service is usually really great, but I have had some issues with the restaurant workers.. and not to mention the lost and found department!!! DON'T FORGET ANYTHING BECAUSE YOU WILL NOT GET IT BACK!

06/05/13 | Link | Rating: 4.0
542. Melani D.
Our second stay here. Great hotel and luxurious rooms, but why on earth would housekeeping try to enter our room at 0815 on checkout day? We obviously had not checked out yet. On top of that, he/she did not even knock! Slipped the key card in, opened the door, and woke us up! What a way to ruin a great trip. Would have given 4 or 5 stars till housekeeping ruined our last morning here.

19/07/13 | Link | Rating: 3.0
543. John D.
Never again! If you order from a third party web site, they will put you in a little building not connected to the actual casino or any other facilities. In order to get there you will have to take two elevators and an escalator, and after that you'll have to walk outside. The place where you stay is obviously built to a different standard than the remaining hotel. Dingy carpets, as opposed to marble. Fixtures are poor quality, wifi router zip tied to the ceiling, elevator barely works, and in order to get to the elevator you have to carry your luggage up the stairs. Additionally it's obvious that they don't want you to know that you are staying at the annex that might as well be a trailer. As I was going to my room with my wife there was a pimp with two prostitutes. The room - heavy traffic outside that you could easily hear, every car hit a metal object, keeping my wife up all night. Hot water was lukewarm at best and randomly would go to cold. I could hear footsteps of anyone walking outside or above us, as well as coughing. I woke up and heard yelling at least twice. The annex was on par with circus circus. The only reason I gave it 2 stars is because the buffet was ok for a Reno hotel but still not Las Vegas quality. Don't be deceived by the Peppermill. There are plenty of other casinos that will give you a room at a main tower instead of in the annex.

07/12/14 | Link | Rating: 2.0
544. Michelle M.
Ok, here it is:  Peppermill Tuscan Suite = best room in reno.  Biscotti restaurant atmosphere and "adult shakes" = awesome.  Service at check in and restaurant settings = excellent!
Black jack dealers = rude as F**k.  I can't even tip the good ones anymore knowing that they share tips because I can't stand the condescending attitude of these beezys anymore.
I'll be back at peppermill but dealers, please don't expect me to tip you after you verbally abuse myself and other guests.. I'm not into S&M.

19/08/13 | Link | Rating: 3.0
545. Paul C.
The Tuscany tower is awesome! Large comfortable king size beds, whirlpool tub w/ jets, large flatscreen tv, and a small one in the restroom.

The funny thing about Peppermill is the identity crisis and lack of cohesion throughout the entire hotel. The Tuscany tower rooms and restaurants plus outdoor pools are all very modern and Vegas-like. The casino floor and front desk area are like a late-eighties time warp! Lots of neon lights and mirrors in the casino floor and outdated shops and cafe in the reception area.

Bemini Steakhouse, Biscotti's, and peppermill coffee shop are good places to grab a bite.

All in all...a great experience and I would stay again!

04/11/10 | Link | Rating: 4.0
546. Min Z.
The hotel denied my reservation using their voucher I paid. I felt like talking to mafia.

The voucher is two nights of deluxe tower room with spa and gaming package, without black out dates but subject to room availability. We bought it from a company party; it was also on sale in Costco. We called the hotel reservation for a weekend stay that is neither on holiday nor on big conventions. The representative claimed there were vacancy, but soon refused reservation after I mentioned I would use the voucher to pay. Customer service said the hotel is popular now so they are rejecting those vouchers for cost cutting. They can only give me unpopular weekdays stays or 4 months later when my voucher will be long expired. Sounds like they are deciding our vacation days, not by ourselves.

Well, with such convolution, a refund is in normal order right? No, they don't grant refund either. I have to forfeit my prepaid voucher waiting for its expiration. If they have already scammed you at the door, wonder how they would rob you inside resort or at their casino table.

12/07/13 | Link | Rating: 1.0
547. Mama Q.
WiFi is good. Better than what I get at other hotels. The pools are heated, and even when it was 50 degrees outside, we were enjoying the pool. It doesn't take too much gambling on your rewards card to start getting offers for free rooms (in the Peppermill tower). Even as a guest, there is still a charge for spa access (it's not too pricey, though - I think it's regularly $45, but included with your room key, there is a coupon for 50% off). I didn't get the chance to dine here, but all in all, we enjoyed our stay!

16/10/13 | Link | Rating: 4.0
548. Adela J.
I have always stayed at the Peppermill. I'm a local but it's always nice to spend a weekend away and relax!
We love there pool area it's great but I have to say after the way I was treated this last stay I will never ever stay here again!
It was my birthday weekend, I wasn't there to have a party I stayed because they do have a Nightclub and after drinking and dancing all night it's nice to stay in the same building. I reserved a suite that total cost me $325.00. I don't mind paying for it because we've always had a good experience.
We'll it was non smoking I get up to my room and it smelled like someone's been smoking there forever to the point where my nose hurts! I went down to the front desk and they told me they had another suite I could switch rooms so I did. We had never been treated as if we we're 12 year olds, before our night even started we get security at our door for noise complaint. I was shocked because we we're talking but not being loud we didn't have music or any loud noises besides talking, I told them we were waiting for our food then heading out. We ate and at this point I told my husband a couple of friends there to whisper which was  stupid!  So we we're at edge for a couple of hours head up for a drink and not even 5 mins in the room security comes up AGAIN, at this point it's upsetting because when I have been there in the past and was way louder I had never ever had a complaint. Security is totally nice and wants us to have a good time but our neighbor just kept calling. So we go to the front desk to speak to the manager and they say there sold out for the night bla blah blah and basically the head of security told my brother in law who is a platinum player at the casino that our stay didn't matter to him that whatever his other guest wrote on Yelp was more important to him than whatever I put that I would be ignored!!!!! Exact words from HEAD OF SECURITY!
Super bummed but thank god reno has lots of hotels that will gladly take my business.  Will never ever stay were I'm not valued! Plus bedding was ripped pillows shams not matching clean up the place a bit better you charge enough money to have those rooms looking better than what they do now!!!!!!

01/07/14 | Link | Rating: 1.0
549. Austin R.
great place to stay when in reno. besides the fact that i was electrocuted after the fire alarm went off at 3 am. but they made that right and comped my stay and gave me resorrt crdits to use on my stay. i do believe this was a one time offence that could of happedn to any one.

11/06/14 | Link | Rating: 5.0
550. David W.
The hotel-casino is fine as a lonely casino outside the main area of Reno, but our room wasn't ready, and when we took an alternate room so we could finally complete our check-in, it overlooked a pool (which was only half open) but the balcony area was covered with bird poop.  It covered the walls, rails, floor and seats. Yuck!  And after a late check-in, they didn't allow us a late check-out.

10/04/13 | Link | Rating: 2.0
551. Mike C.
The hotel is beautiful BUT.... We tried to Check in and they had the wrong room for us. We were told we would have to wait for a room. After waiting an hour we stood in another line and demanded a room. We were given a room. So far I am not impressed with the service and staff.

04/07/14 | Link | Rating: 2.0
552. john l.
visited Reno NV for the weekend,  stop by a few casinos to see what the Buzz was.
this is the place to BE, Las Vegas style casino, excellent service
Best pool
Most inside restraunts
newly updated
gaming was also fairly inexpensive

20/08/13 | Link | Rating: 5.0
553. Christy H.
This place has a ton of options for restaurants, a good gambling area, 3 outdoor pools open year round, hot tubs, spa, arcade, and a bunch of shopping options. The rooms have been renovated in the last few years and are a stunning Tuscany style. The higher up you are the better the mountain views are. There is a map of the whole resort I highly recommend getting so you can see it all. There are four towers alone that are all full of various room types.
The arcade on the second floor is huge! My boyfriend and I played $20 and we were there for about an hour playing games. They were all very affordable. One of our favorites was the one right when you enter the arcade. You lay on your back and it is a virtual tour machine of different things like old mines. Super cool and real feeling. A bunch of the games are like virtual reality with moving seats.
The restaurants are amazing!! There are about 10 options. Seafood, steaks, bistro, Italian, Chinese, and a couple small cafes.
They have live music and shows so check in advance for what is coming up on their website.
I really enjoyed my time here and would love to stay again.

02/01/13 | Link | Rating: 4.0
554. Shayna O.
(Wish I could do 3.5 stars...)

I must say, one of the nicest hotels I have ever stayed!  We had a room in the Tuscany Tower, beautiful view of the pool, giant bathroom with double sink, double headed shower and jacuzzi tub! Even a tv. in the bathroom above the vanity!  Mostly visited Cafe Milano for breakfast and lunch.  Dinner at the Bimini steakhouse, which was fantastic! Excellent service at these restaurants!  Had a day pass for the Spa Toscana which was more than what I expected! Even bought myself some shampoo and conditioner to bring home with me.

However, did not appreciate the no refrigerator in the room.  I've stayed in many basic hotels and motels where there was a mini fridge, so this really surprised me. There's a mini bar, which, be careful, is weighted, so don't remove anything for more than 45 seconds or you're automatically charged...same with the snack tray.  

The walls are pretty thin in this tower.  Even though our door was located in a nook, I still heard the maids and guests clear as day cleaning the room next door or walking by.  Glad we weren't located next to the ice machine!

Upon check-out, the friends we were with were charged a different price than quoted on check-in.  They even had copies of what the charge should have been upon checking out, but the desk clerk decided that she was going to charge more.  Didn't offer to speak with a manager or supervisor.  

All in all, we had a good time, had some great food, but wish we could have had a better experience with the hotel staff (not counting the restaurant and bar staff).  I would visit again.

23/01/13 | Link | Rating: 4.0
555. Brian S.
What a great visit!  It was my first time staying at the Peppermill although not my first time visiting.  My girlfriend and I had a wonderful experience.  We were already coming for a stay with 2 free nights since I joined their players club about 6 months prior.  2 free nights from one visit six months ago...how can you beat that?  It also stated I could upgrade to one of their newer Tuscany suites for just $25 a night, so that was the plan.  Well, when we arrived we asked for a room upgrade on top of that upgrade because we wanted an in room spa.  We were given the Imperial Suite for a very reasonable price.  The whirlpool spa was just what we needed after a day of snowboarding.

The room was very nice with a king bed, steam shower, his/her sinks, couch and tv area (3 tvs total!), wetbar, mini fridge, and of course the large whirlpool spa!

Luck was also on our side in the casino.  We both came out ahead on the blackjack tables and I scored my first ever Royal Flush on video poker.  I've played video poker for years and come close many times but this time it hit.  It was awesome!

The last day of our visit we wanted to try Biscotti's for breakfast but were a little lost trying to find it.  We met a very nice guy by the name of David Brown who helped us find our way. He went out of his way to do so and was super friendly.  Breakfast was delicious. If you go I highly recommend the Benedict Al Roma.

( peppermillreno.com/conte… )

Everyone we interacted with was professional, courteous, and friendly.  Our blackjack dealer, Susan, was awesome.  And yes I'm sure I'm a little biased since we were winning :)  But, she really was great.  She was friendly and helpful to my girlfriend who isn't the most experienced blackjack player.

I would definitely recommend staying at the Peppermill.

31/12/12 | Link | Rating: 5.0
556. Melissa Q.
Underwater speakers at the pool yo! Its about the coolest thing hubby and I have ever experienced in a hotel pool! Anyway, what can I say about the Peppermill?

1. Suite - We stayed at the Tuscany Suite up at the 10th floor and it was awesomeee! As soon as we came in, the TV turned on and Frank Sinatra's "It had to be you" started playing in the background along with some sceneries from allover the world.. Relaxingg. The suite itself is big with 1 king size bed, 2 flat screen tv's (one in the room and one in the bathroom), comfy chairs, couple of coffee tables, hand painted artwork on the walls, and floor to ceiling windows. We had an awesome view of the mountains.  The king size bed had a comforter with a duvet - thats right, it means no gross covers that dont get washed. Bathroom had his and hers sinks, a vanity area with a pull out stool, a toilet in a separate room with a door, a shower with DUAL SHOWER HEADS, anddd a jetted tub! Bubble bath time!!!:)

2. Pool - 2 pools, 3 whirlpools, and underwater speakers! "Leaving on a jet plane" was playing in the pool area when i submerged my entire body underwater and voila! I can hear the music, only it was louder.. Hubby and I found the speakers after 3 minutes of swimming around.. lol There's a cocktail waitress that comes around so food and beverage service is available. Pool was open till 10 PM so we were able to go swimming at night.

3. Housekeeping - I requested for a turn down service and more towels at 7:05 PM.. 4 minutes later, we got our towels. Super fast service :)

4. Parking - free and fast! Just tip the nice guys for bringing your car out immediately. People!! why self park when you can valet?! Oh and you can scan your valet ticket inside the hotel so by the time you get out, you got your car waiting for you.:)

5. Restaurants - tried Oceano, Biscotti's, and the Island Buffet. 4 stars for both Oceano and Island Buffet; 3 stars for Biscotti's.

6. Casino - neon lights everywhere! Although we lost all our money playing Blackjack, we had an amazing time. Cocktail waitresses were lightning fast. I probably had 4 strawberry margaritas and 2 pina coladas which were all good. There's live entertainment; it was ok. But the dealers were all very nice specially Nixie and Jennifer.

All in all, I would say I've fallen in love with Peppermill. Hubby and I had a better time here than in Venetian at Vegas. We're coming back exactly 1 month from today!!! Yay :)

30/09/11 | Link | Rating: 5.0
557. Kate T.
This place was a little expensive for me to stay at when I was in Reno, but we drove by it many times on our stay that we had to step inside.  The bright neon lights outside are very Vegas-esque.  

This Casino was more modern and nicely decorated inside and it seemed the younger crowd had decided to flock at this casino.  

If it wasn't too pricey then I probably would have stayed there.  There seemed to be fewer kids, which is a plus.

15/03/12 | Link | Rating: 4.0
558. Danielle M.
UPDATE: Less than an hour after I posted this review, Peppermill management called us to apologize, credited our room upgrade charge and offered us a two-night stay on them. With quick and concerned customer service like this, we're definitely willing to give them another try. Thank you.

I had heard good things about the Peppermill and was excited to stay, but there were several glaring issues.

DO NOT STAY IN THE WEST WING!
It is a motel behind the casino. I kid you not. It's the equivalent of a Motel 6.
The website shows these as smaller rooms, but in no way indicates you have to venture outside (in January no less) to get to and from your room. (and the security key card access door constantly malfunctioned).

When I realized this,  I immediately tried to contact the front desk for a different room, but no one answered. I was disconnected four separate times because the line had rung for so long. I had to call reservations to get me through to the front desk and it even took them a couple of tries. I finally got through and was able to get us moved to the Peppermill tower the following day.

Our stay was the weekend after New Years with a party of about five couples. We were all hanging in the suite of  one of our friends (in the plush Tuscany Tower) on a Friday evening when security came to the room to ask us to quiet down. We said OK, they left, and we started to gather our things to go to the casino when security came back not 3 minutes later. They spoke to us very unprofessionally (one guard told a woman in our group to "shut up.") We weren't overly loud, but we were in a 1,000 square foot suite with a bar area and such so I assume those spaces are built to entertain, no?

Later that night while at the tables playing craps, a dealer told us to quiet down and not clap so loudly when he had hit because it hurt her ears. Really?! Quiet down at a craps table?

The only bright spot in the trip was the room service. We ordered breakfast two mornings -- it arrived quickly, was hot and the staff was very friendly.

Needless to say I won't be staying at the Peppermill again.

08/01/14 | Link | Rating: 2.0
559. Diana P.
The first impression you get from this hotel is that it seems like a smaller but an over the top version of a Vegas hotel namely Cesar's palace. I like that there are non-smoking areas of the hotel since its very unpleasant to smell like smoke all day long especially when staying several nights for a conference. Expect to see a lot of senior citizens and families....although surprisingly, the club in the hotel was very nice (again like a Vegas nightclub) and it seems like a lot of the younger hotel staff and locals come to gather here and have a good time.

Food is  expensive at all of the restaurants. Spa is amazing (ask for Fran for a massage!!!!!). Try to stay at the Tuscany tower if you can.  The staff have all been very nice and helpful.

21/04/13 | Link | Rating: 5.0
560. Sade L.
Where do I start. THIS PLACE WAS SIMPLY PUT: AMAZING.

My husband and I thoroughly enjoyed our stay last month. Our family sent us to Reno for our 1 year wedding anniversary, which took place in November.

The atmosphere was so warm and welcoming. The staff were great, and they went the extra mile, and the valet service was just wonderful!

I love the amount of quality for the value. And when we mentioned that we were on our 1 year wedding anniversary honeymoon, they upgraded our room for half the price....and we were able to stay in the spa suite! It was so romantic and uber relaxing! We barely left our room. The bed was so comfortable, there was a large jacuzzi in the room, a steamer/sauna in the shower in the bathroom and excellent/fast room service. Why leave the room?

LOL, however did eventually leave our room to enjoy the perks of the resort. We enjoyed the SPA TOSCANA immensely! We lounged around in the heated pool and the hot tub, just the two of us.

ALL of the restaurants were great, and the NIGHT CLUB WAS ACTUALLY a HOT SPOT! We also had a ball like 2 big kids at the arcade, and we when we didnt feel like getting to energetic, we enjoyed live music at the lounges. Again, we got to experience almost every part of the Peppermill because we stayed at the hotel the entire time---the atmosphere was just so comfortable....a true escape.

Best resort in Reno. I dont know if it was all the love floating around after our vow renewal, or if its the due to the holiday season or if the place is just AMAZING....but we truly enjoyed every moment at the Peppermill, and plan to go back soon. It will definitely be one of our staple weekend getaway spots!

14/12/12 | Link | Rating: 5.0
561. Jay R.
The hotel staff at the Peppermill is pretty AWESOME. Particularly Marty Babione, I had left my jacket in my room and didn't remember until I was half way home. When I got home I called the hotel and they had the jacket in lost and found. I spoke to Marty and he told me no problem we found it and will ship it back to you today at our expense....WOW.....that's great service. I always enjoy my stay at the Peppermill, Marty made it even better.

07/10/13 | Link | Rating: 5.0
562. Mouse K.
*My opinion as a late 20s midweek visitor*
The room we had in the Tuscany Tower was nice. Make sure you clarify smoking or non. There was a small mystery stain on the bed sheets which were changed quickly. The walls are very thin and door slamming can get annoying.

To get to the point ... There's nothing to do here during the weekdays. The crowd is on the local, older side which is cool but don't expect to get dressed up for a night out, this is in no way a mini Vegas. The casino was all slots with 5 tables. Beware of the shifty eyed wondering characters who walk round the floor. Nothing bad happen while I was here just kept a tight grasp on my handbag. Basically I was just bored. I don't know if the hotel is to blame or this town? The is no walkable sightseeing. If ya want go downtown to the Silverado, Circus Circus take a 15 buck taxi ride. It's just as dead there too. There are no stores no attraction here. If you wanna chain smoke and play the nickel slots then Reno is your spot.

The food I had at the Peppermill was all good and the Spa was Amazing.

21/11/12 | Link | Rating: 2.0
563. Lita J.
The Peppermill is the place to stay if your in Reno. It's a Las Vegas caliber resort. The only thing lacking is entertainment during the week. Yes you can listen to a band in the lounge but no shows and no night club until Friday. The staff are very helpful & friendly. The rooms are GREAT!! That would be the double king suite. 6 restaurants to choose from, good quality food. Yum, yum. The spa is the BOMB!

17/12/13 | Link | Rating: 5.0
564. Laurie M.
Absolutely horrible. There were only 4 tables seated, but it took us nearly 40 minutes to get our food. Everyone's food was cold. I had a Philly cheese steak sandwich and it was anything but. It was meat with some kind of cheese sauce poured on it. The whole thing was soggy and cold. We had a party of 7 and they ended up comping us 1/2 the meal. We STILL paid too much. It was intolerable. Avoid

02/07/14 | Link | Rating: 1.0
565. Bai H.
The room was comfortable albeit a little limited in space. The room service was fast. The restaurants are good, but crowed most of the time.

15/01/14 | Link | Rating: 4.0
566. Daniel J.
Enjoyed stay here, room was surprisingly clean and large. We got a room that was recently remodeled you could tell. It was seriously the only hotel I've ever stayed at that actually had good room service. I got an upgraded room because there was a problem with my first room, it made the stay much more pleasant.  Definitely would recommend, definitely would stay again, next time it'll be a tie between the Peppermill or Atlantis.

08/08/14 | Link | Rating: 5.0
567. Alf O.
I didn't visit every Casino in Reno, but this was easily the nicest one.  Its a ways away from downtown, which gives you an opportunity to pass through the kitschy midtown.  The faux poorly designed greek statuary display near the main doors are awesome for the wrong AND right reason.

18/01/14 | Link | Rating: 4.0
568. Amber J.
We stayed for an overnighter and weren't too impressed. The price was great and the service at Biscotti's was amazing. good food good prices. The problem was our room. We stayed in the North tower which is an older portion of the hotel. Our room smelled of stale cigarettes, there were holes in the sheets and were were awoken at 1130pm by a guy screaming at someone in his room.  Overall, the room was clean, but the smell did get to me.  So I guess I should of upgraded to the Tuscany tower instead.

19/01/14 | Link | Rating: 3.0
569. Trina W.
Good Thanksgiving buffet. They have a nice little arcade in there too.

01/12/13 | Link | Rating: 4.0
570. Dave S.
Just got back 8-13-2014 from a two-day stay. Positives, stayed in the Tuscany Tower very nice room pool views as requested, check in was easy and convenient. The place is pretty clean and nice the pools are nice lot of seats. Bimini Steakhouse not cheap but great service 5star meal (make a reservation in advance place is packed) Now the negatives As nice as the pools they were full of screaming small children with the clueless parent's to go with them. They should make one of the pools STRICTLY adults, I don't want to sound like an old fart it's a freaking casino not Disneyland. Sitting at the bars that the bar tenders where not sociable they basically didn't even want to talk to you, it was during the week not busy at all and at every bar we sat at. Do they still work for tips? Some of the baggage employees could use some classes in customer service, then the restaurant Romanza not cheap, have eaten their before golden rule if the resurgent is empty a 8:00PM there's a reason I've had better meals at Denny's it was that bad, but they did take my wife's meal of the bill they weren't able to identify what part of the meal was lasagna either.
 We still had fun but two years ago it was a great experience, I know Reno has been hit hard by the recession all the more reason to step it up. Now that I'm retired these two day get-a-ways are loot easier but I think I'll try the Atlantis.

14/08/14 | Link | Rating: 2.0
571. Nick S.
Just wow.... rooms at peppermill tower has soo awesome Italian architecture. .... nice staff.... toscana spa is fabulous. ....

01/03/14 | Link | Rating: 5.0
572. Daniel F.
Great place to stay. It is far from downtown Reno, but that is the only inconvenience. I would stay here again.

19/08/14 | Link | Rating: 5.0
573. Belinda E.
My husband and I stayed here over the Valentines weekend.  We were not pleased with our stay there.  The room we stayed in, N2051, was LOUD.  The A/C was so loud we couldn't watch tv without the volumne being up in the 50s.  I didn't find the bed very comfortable and THAT SMELL.  I don't know if was the cleaning products or what but there was a strong smell walking down the hallway that only got worse in our room.  I had a hard time sleeping because of the smell which I found so offensive and the LOUD heating system, which by the way blew out cold air.  By the time we checked out on Sunday I was exhausted, not because we stayed up late gambling, but because I wasn't able to sleep due to the issues with the room.   I slept better on the train ride, it was much quieter and warmer.

Last but not least, we were in the North Tower and it was RIDICULOUS on how we were told to get to our room.  We had to take the elevator up to the 3rd floor, walk across the skyway, then take another elevator DOWN to the 2nd floor to get to our room.  Funny thing was that we met a couple staying there that showed us an easier way to get to our room than the confusing way we were told by staff.

When we checked out, my husband complained about the noisy room and the manager seemed incredulous of his report so I didn't waste my time in complaining about the smell.

18/02/14 | Link | Rating: 2.0
574. Jane D.
Cheap.  Cheap to stay there and cheap in general.  Not bad ... just not nice. It was dirtyish pretty much everywhere.   The art on the walls was a bit creepy.  The restaurant we ate at in the hotel was dirty and when they brought us bread with oil, there were bread crumbs and fingerprints all over the oil jar.  Also, even in the non-smoking room we had it still smelled like casino smoke.

Also, they had a mandatory resort charge that allowed you to experience "free" valet parking and internet.  The internet sucked.  It kept saying I had entered illegal zones or something.  Facebook and Yelp.  Those are some scary sites.  I finally just gave up on trying to use the internet.  

I sort of had the heeby-jeebies the entire time we were there ... but there wasn't anything overtly wrong.  If you want to feel like you've stepped into a 1970s porn movie ... which there are apparently a lot of people who do ... this is the place for you to go.

14/02/13 | Link | Rating: 2.0
575. David C.
Wife's fav place to go slot maniac.  Did you know that the IGT machine factory in  town often tests the newest machines here.  Most of the time it means you win while they figure out how to make it pay out less.  Love the Italian restaurant Romanza,.  If we win we go there to get the best seafood and pasta dishes anywhere outside of Vegas or San Francisco.Chi for Chinese is authentic and great serving sizes. Bmini steakhouse is one of the best in Nevada.  Now here is the thing. Do not take a room that is not in one of the new towers. They still have a haunting cinder block truck stop style wing in the back.   Stay close to the new parking lot and new towers, pool, spa and all.  The New York Style deli next to the sports book is so good, its hard to figure out why it just placed there?

14/11/13 | Link | Rating: 4.0
576. Valente A.
We stayed at this hotel last night and were blown away by the amazing service and the room. The bed was very comfortable and the curtains did a good job of keeping out the light. Great place to stay!

04/01/14 | Link | Rating: 5.0
577. Paul L.
I've really only used this service to check in. More often than not, it would have been faster to just go to the front desk, but it makes me feel more important to use the VIP services. Perhaps one day, I'll just camp out in there all day and watch football at the bar.

28/10/13 | Link | Rating: 3.0
578. Eleanor D.
My husband and I went for a weekend getaway to go snowboarding, and decided to stay at the grand spa suite. The total cost was around 300$ for two nights.  The room was pretty nice , not bad for a room a Reno. But I thought the room was going to be a bit bigger compared to
Pictures I saw online. It seemed like the jacuzzi and bed took up 75% of the room.

But other than that, it was quiet , staff was friendly , and checking in & out was a breeze due to express checkout/in

31/03/12 | Link | Rating: 4.0
579. Timothy D.
Very hip place!  Lots of black lights and cool lighting effects.  The only downside is that you cannot escape this place as it is so congested.  I felt so claustrophobic as the ceilings were low and everything was so jammed packed together.

I had such a hard time trying to find the exit.  I ended up finding it but then had to walk around the entire building because I parked on the other side.  Epic fail!

But this place is a great spot if you are a big time sports gambler.  They have many screens where you can watch all of the sports that are happening.

01/05/13 | Link | Rating: 3.0
580. Letie W.
This was my first stay at this hotel. These are a few thoughts...

Things you need to know-
1. Stay in Tuscany Tower (rooms are big and gorgeous!)
2. There is a check-in counter in front of the elevator entrance in the Tuscany Tower (beat the crowds at the regular check-in line)
3. It is a further walk from the parking garage
4. It's quieter than being in the main casino
5. The breakfast buffet is okay despite what others think. Perhaps dinner is better?

Enjoy!

17/03/12 | Link | Rating: 4.0
581. Nathan C.
I made a reservation for one night. When I checked in everything was fine and I was very happy, but when I checked out, I was charged for two nights. The extra night was for a day I was not in town and had never had the intention to be in town. They said my reservation was made on the computer and it would stand. When I checked my email, I was never sent a confirmation to even double check my reservation to see if I had made a mistake. They were not accommodating at all. It was very disappointing considering that my multiple previous confirmations from many past visits are still in my mailbox, but this one was never sent. The charge still stands and I was charged unfairly for a night that I did not use or ever had the intention of even being in town for. My friends and I stay at this hotel every year. It is a bit of a tradition, but after this, I have no intention of ever coming back.

06/09/14 | Link | Rating: 1.0
582. Wayne S.
We got a sweet deal on Expedia for one night and we jumped at it.  We arrived late as the snow was falling and promptly assisted by the Valet to get us and our luggage out of the car.

The front desk staff was quick to get us to our rooms and called later to make sure that we got everything we needed.
In the room (tower room i believe) was a whirl pool that we enjoyed.  We didn't get to enjoy the rest of the amenities, as we were only driving through Reno, but I found it to be a great though brief experience.

18/07/12 | Link | Rating: 5.0
583. Kri'Thena G.
My fiancé and I stayed here for his birthday October 2nd and 3rd which was a Wednesday and Thursday. We had an employee appreciation voucher that we got from his job for $50 and it included $15 to use on slots, $25 for the arcade, 2 free nights in a Peppermill Tower suite (but we had to pay a $29 housekeeping fee per night), passes to the spa (steam room, pools, jacuzzi, comp juice, coffee, and tea) and $100 spending money for the resort that could be used on ordering movies, room service, or at any of the restaurants in the resort.

Our room: I've noticed in other reviews people complained about the suite in the Peppermill tower being "old" but it's antique furniture. It's supposed to look "old" but in no way is it ugly or uncomfortable. The room was very spacious with a table, seating area, the bed was VERY comfortable with soft blankets and amazing pillows, and plenty of mirrors and lighting which was nice for getting ready and my makeup application lol. The bathroom was pretty standard no big complaints other than the shower head being a little stiff but no big deal there. From another girly approach they had a very nice make up mirror in the bathroom too that was magnified and had lights lol. The tv doesn't have a plethora of channels but whose gonna just sit around nd watch tv all day anyway? We did order two movies which was nice. The good movies are around $16 but they do offer cheaper maybe a little older movies for $4.99.

Resort itself: very clean and the staff here was friendly in our experience. Pretty timely on all of our requests. It was a little smokey but duh it's a Nevada casino there's cigarette vending machines. There is a no Smoking area where there's a decent amount of slot machines so that was a nice escape. The free drinks while you gamble was very nice. We didn't gamble all that much but we came out positive so that's always nice. We didn't take advantage of the spa because we both have new tattoos and you aren't supposed to swim or anything. The food was very good at cafe Milano which was more casual, and the island buffet which was also casual and there were lots of options which was nice since I am such a picky eater. Other than that we ordered room service which was a little pricey but we had $100 free so we took advantage.

Overall we had an amazing time here. Our bell hop did mention EDGE club but we decided to spend the night in our room instead. He said ladies get in free I'm not sure if it was just Thursday or if that's the norm but I did see a few other couples headed there on the 2nd floor. I would definitely stay here again and we're actually planning to do that possibly for Valentines Day. The Peppermill made a good 1st impression on us :).

Ps. Lol. We had a GREAT maid come to change our bed and bring us fresh towels. I can't remember her name unfortunately because I'm 21 with the memory of a 110 year old lol. But she was so friendly and she conversed with me instead of awkwardly just cleaning the room in silence. I so wish I could remember her name but she said she had worked there for 6 years and hopefully she's there again next time we come she was so sweet.

05/10/13 | Link | Rating: 5.0
584. Daniel P.
Pepper Mill

Positives
Nice pool

Negatives
Day one found weird brown marks all over my comforter. Later in that day while in the elevator looked down and florescent light had been taking out and broken glass was on the floor. Just thought a triple A four star hotel wouldnt be like that.

Casino is weak compared to Vegas or Atlantic city.

Hard to navigate.

Rooms are dry

Food prices are high, and everything smells like smoke.
* Go directly across streat to Clary's bar and grill food was awesome and price was right.

I will never come back to the peppermill. I would give them zero stars if Yelp would let me!

Wifi is free but slower then molasses going up a hill.

19/07/12 | Link | Rating: 1.0
585. Michelle S.
I liked my stay here. Brought girlfriend here for her birthday weekend just to relax. Got the grand suite with hot tub. Fast, easy check in. Nice people to deal with. Affordable, I highly recommend this place for a stay, just wished they provided in room refrigerator and microwave. The only complaints i have about the hotel is that i felt like they cut corners while cleaning since they had water rings all over the counter by the hot tub and there were no trash bags for the trash cans. It sucked because ever since the hotel water cup "cleaning" video has gone viral, my girlfriend refuses to use hotel cups and seeing uncleanliness sways us more away from hotels especially when I was trying to loosen up her views. Also the pillows hurt our head and necks a lot. I wouldn't recommend playing the slots here, not very loose. Other than that, enjoyed the television, hot tub, shower, and our stay.

19/01/14 | Link | Rating: 4.0
586. Leticia F.
Stayed here and had a blast! The room was gorgeous, clean, spacious, and comfy. We were impressed by the sauna in the shower! My husband tried it and loved it. We had the room with the jacuzzi in it....we were able to relax!  
They have valet parking, which was free! That worked out perfect for us!
We will be back.

16/03/14 | Link | Rating: 5.0
587. Dani S.
To add to my last review:
- Heated pool and awesome gym facilities!
- Large hot tub inside the rooms
- flat screen TV in room and in bathroom - so you can watch Snooki do her thing while bathing

Lovely!

08/11/10 | Link | Rating: 4.0
588. Dan F.
Great stop-off and fantastic forest decor with just about every buffet item you need. Goo value and good service

09/02/14 | Link | Rating: 4.0
589. Sarah P.
I'm giving this four stars with the caveat that it is in RENO. I didn't really enjoy myself on this trip, but that was more because I hated Reno, and not so much the actual hotel.

Our room was nicely decorated and the bed was comfortable, but the shower was one of those oxygenated ones that sprays water REALLY HARD onto you. I did not like that. As far as the other parts of the hotel, it's very nice and the casino is a casino. I was at a conference and attended a dinner where prime rib was served - the food was excellent and th drinks were strong! All the staff we interacted with was extremely nice and helpful. Oh, and we arrived very early (around 0930), and they were able to get us checked into a room early, around 1030. Definitely a plus!

Another reviewer commented that Peppermill is far away from downtown/other casinos, but it's SUPER easy to take the bus (for $2) downtown so that wasn't an issue for me. Plus, i don't care if i never go to downtown Reno again - did NOT LIKE IT at all.

18/06/12 | Link | Rating: 4.0
590. Lya A.
When we called and made reservation we where quoted $77 for the Tuscany tower with the gov. Rate, got here today signed in and thought ok well looks different then the website but went an had dinner.  Then called front desk and asked our room type which they told me was the peppermill !! So we said ok well we where told $60 for peppermill and said why did we get wrong room, guy said well that's the price for  pepermill...   NOT!!!  He said for $30 more we are put u in Tuscany tower lol no thanks cause we where quoted $104 for the suite! What a ripe off!!  We are staying since we already paid.. Room looks nice til you start looking around, everything is old and paint coming off.. I would never stay here again!!!

09/09/13 | Link | Rating: 1.0
591. tim h.
NO MORE VALUE HERE.  They've done a nice job with the remodeling with the exception that the ventilation system doesn't prevent the ground floor from smelling like an ash tray.  No the the resort fee is $17/day (including tax) it's no longer a place where I will be staying, especially since I use none of what I am required to pay for and many of the items are free at other hotels, such as "in-room coffee".

22/05/14 | Link | Rating: 2.0
592. Trena R.
I stayed there for a convention with about 200 others and had a pretty seamless experience. Self-check in and out is the way to go - super easy and very fast. The rooms were nice and updated, although the formerly-smoking rooms smelled musty and stale (thank goodness mine was in a never-been-smoked-in building.

The catered meals were good and the service attentive. I did grab a bite at Cafe Milano and was rather disappointed in the bland food and super slow service (even for water refills). I heard the other fine dining restaurants were completely different, so I'll give them the benefit of the doubt.

I enjoyed a massage at the spa and was very impressed. Their massage tables even gently rumble with the music in the room. If you take in a spa treatment, budget an afternoon of time and enjoy the pools and amenities that come with it. I had a tight window and had to decline.

The only heads-up: a $13.40-something per day "resort fee" added to the bill for everyone staying at the hotel. Not a bankbreaker, but confusing.

If I'm back in Reno without a couch to crash on, I'll definitely head to the Peppermill.

27/06/12 | Link | Rating: 3.0
593. Sri V.
Stay was comfortable in terms of room amenities , service, in house restaurants and food but i give three stars because its a cigarette smoke Death trap, poor ventilation causes smoke to drift into rooms from the casino at night  as well and it was just really bad to wake up with a dry painful Throat and cough ...we stayed in the peppermill tower ,the tuscany tower might be better , not sure

02/02/14 | Link | Rating: 2.0
594. Pam H.
Here with a group of women to bowl in the USBC Women's National Tournament. While the rooms are decent, clean enough and roomy, (we were not in Tuscany Tower), had the rudest service from a worker at the coffee/dessert cafe near registration. My friend and I were about to order something to take back to our rooms, and were just stepping up to the counter and the young lady behind it, slapped the "closed til 5:00am" sign up on top of the glass cabinet, cocked her ponytailed head to the side and said "sorry ladies". I was shocked at the total snotty look on her face.  We went over to another restaurant  - The Sports Deli where two really nice young ladies were also a little taken back when I retold the story to them. They provided her name to me and I thanked them for their courteous service.

Will be placing a comment card in the box when I check out tomorrow morning.

27/04/13 | Link | Rating: 2.0
595. c b.
Great place to stay it is like a small village, anything you want, park your car and just relax for a few days, we loved our room in the Tuscany towers, amazing decor, wonderful service, excellent food, great prices.  I was amazed on how clean, and well maintained everything  was.  Our first time there. Can't wait to go back.

29/06/14 | Link | Rating: 5.0
596. Amanda N.
Beautiful hotel, comfortable beds, and nice staff all make this hotel a great place to stay. Went for the first time this weekend and it was way crowded due to a volleyball tournament but we still enjoyed our stay very much. We will definitely be back.

06/04/14 | Link | Rating: 5.0
597. Jeffrey J.
I booked this hotel through Hotwire, rate was around $80 minus resort fee but we were out in Tuscany Tower.  I was in awe how nice and comfortable the room was.  My favorite casino to gamble in.  Bimini steakhouse is a little pricey but worth an occasional splurge.  Try Pineapple Patron Margaritas!

18/03/14 | Link | Rating: 5.0
598. Mel S.
Really nice Casino in town. Hotel rooms are pretty great if you are willing to spend the extra money to upgrade. The pool area of the hotel is super nice but always pretty busy. Awesome restaurants and more then a few to chose from. I love their sports bar as well :) Over all I would check this place out if staying in town.

07/10/14 | Link | Rating: 4.0
599. DeeDee B.
Always an amazing stay in the Tuscan towers. Biscottis restaraunt is my favorite place for any meal, food is excellent as well as the servers. Bimini restaraunt the exact same!!!!

07/04/14 | Link | Rating: 5.0
600. David G.
First time staying at a hotel casino for a business trip. Thought the peppermill looked nice enough and reviews were good so I decided to book. Parking was a pain. Do yourself a favor valet park or drive all the way to the top of the garage. Check in was easy at the self check in kiosk. There were only a couple that actually worked though.  I reserved the Tuscany Suite which also looked nice. I was not disappointed by this room. Bed's were very comfortable.  Room was clean and loved the bathroom with jacuzzi. Room was also quiet. Liked the fact that they had bottled water and snacks available(on a pressure sensitive tray). If you have little ones, make sure to keep them away or you might easily accrue some room charges. I wasn't there for fun so can't comment on the casino. I would definitely stay here again.

03/09/14 | Link | Rating: 4.0
601. Natalie E.
AWESOME!!!! Splurge for the spa pool. Totally worth every penny!

22/09/14 | Link | Rating: 5.0
602. Allie A.
I come here for regular meetings that take place on the 17th floor, I think.  I HATE COMING HERE.  The room is always cold.  The food they serve for the breakfast are always dried out (the meeting starts at 8 am, but the food is set out an hour earlier in case people want to arrive early to eat).  And who serves breads and pastries without any butter?  And worse, the air conditioning in the room is so noisy that we can barely hear each other, so that means we always have to turn it off.  And worse than worse, we can hear music piped in through the rest of the casino INSIDE THE MEETING ROOM.  Nothing like discussing business strategies while Taylor Swift sings about her breakups for the 87th time. Ugh, just ugh.

02/04/13 | Link | Rating: 2.0
603. Cat B.
Been here many times. Staying here, twice now.  I have to say, very clean and very nice. The casino itself is very clean and breathe able considering there is smoking.. I notice that there are air filters placed around the casino, especially in the non smoking section. It makes a huge different. We don't go to Reno as much as Las Vegas but when we do, this is a place to stay at and play. Highly recommend staying here and of course, the Island Buffett. Eat the Buffett on Friday, it's Seafood Night. Will not disappoint. If you are into Spirt Betting, great place to be at..

03/07/14 | Link | Rating: 4.0
604. John M.
best bang for buck with a whole salad bar full of extra's

09/09/14 | Link | Rating: 5.0
605. Jamie L.
I live about an hour from the Peppermill and am considered a local, for which I receive 20% off hotel stays, dining, and most importantly the spa. Recently my husband and I were able to spend our first night away from our daughter (much thanks to Grandma!). I booked the "All You Need is Love" package in the Tuscany Tower. Which included a couples massage and $100 dining credit. The room was enormous, decorated beautifully, and had a great view of the pool. Dinner at Romanza was terrific, and the spa is hard to top; definitely unbeatable in Reno. We did have some difficulty with spa appointment/check out time. Our appointment was scheduled for 10 am, while check out was at 11 am. I called the front desk to ensure that we needed to be checked in to have the massage charged to our room and use the credit which was pre-paid in the package, which we did. They gave us a late check out however, leaving the spa to check out after the massage was a little annoying. I could have called but wanted to double check that the charges were correct. Upon looking at my receipt we had been charged $151 (our total dining charge, when we should have been charged only for the $51 overage). The problem was immediately taken care of which I appreciate however there seem to be kinks in the package plan. I wish it had run more smoothly. The idea of the packages is great, but needs to be more efficient. Overall it was a nice few days, and we spent the rest of our last day in the spa.
The Peppermill is by far the nicest casino in Reno and we will definitely be back, at least for dinner (at one of the restaurants, not the buffet - which is huge but the food is pretty bland) or the spa. if we book another package though I'll be sure to keep an eye on all charges.

22/08/13 | Link | Rating: 4.0
606. Isaac B.
I booked a one day last minute night here in the Imperial Spa Suite which is on the 16th floor of 17 floors. I requested a bottle of Champaign and Chocolate covered strawberries to be there in the room on arrival  with our room to be having a view of the mountains. Absolutely perfect from check in  to check out. Valet services, room service and concierge service were most accommodating and professional. They even called up to make sure everything was okay. Great hotel and casino. The worst part was the buffet manager ....the Lady working there was rude and wouldn't accommodate us to eat there five minutes after closing being all the food was still out. A passing guest should be put first.....however room service brought us up a great streak and lobster dinner which made the night even better with a nice bit tub in our room. Definitely will be back.

25/01/14 | Link | Rating: 5.0
607. Shawn B.
Hey, this place is almost as good as Western Village

20/04/14 | Link | Rating: 5.0
608. Ashley B.
I am updating my post following my stay at the Peppermill a few weeks ago.
I checked out Sunday and was contacted Monday Morning by the Peppermill Manager.  My concerns regarding my stay were addressed right away and the two people that I spoke to took my complaints seriously and did what they could in order to resolve and find out what was going on with  the charge on my card.

Seems as If I may have just ran in to a few people that weren't that great with their customer service skills but it definitely was nice to talk to people who actually seemed to care. I enjoy going places where people are nice and trying to make my experience good. I will definitely give the Peppermill another chance after talking to two people following my stay. It would be wonderful if everyone was as nice and caring as they are :) The peppermill is gorgeous and I hope the experience is much better the next time around.. MY original post is below...

I stayed at the Peppermill this past weekend and it by far is a beautiful place. Our room was gorgeous, great free valet parking, and check in was easy.

The reason for the 2 stars is solely based on the customer service. Upon check in I was told that my card would have a $100 hold on it. After checking my bank account after checking in, there was a $50 charge labeled Peppermill Front Desk. When I contacted the front desk regarding the charge, I was told that there was not a charge to the card on file. I physically showed the lady at the front desk the charge and that it read Front Desk. I asked her to please find out why I was charged and what the charge was for, especially since it wasn't $100 hold and I had paid cash for the room when arriving. She was extremely rude and unhelpful. She told me there was nothing she could do and she couldn't see any charge. I asked to speak with the manager directly and instead of getting the manager, she returned saying that the manager doesn't see any charge. Obviously I wasn't making this up being that I showed her the charge labeled "front desk Peppermill". I was then told that she couldn't get the manager and that I would have to call tomorrow! THAT'S RIDICULOUS! I'm standing there trying to get help and an explanation to the charge and NO ONE can help me??? She kept waiving her hands in the air saying there is nothing she can do and to take it up with the bank. Completely rude and unprofessional. She didn't even try to help. Although I love this place and the amenities, this alone would make me not want to return, unfortunately.

2nd, I called at 5:45 to Bimini Steakhouse to make a reservation for that night since they open at 5:30. I was told that they didn't have any reservations until 9 PM and that I would have to have a reservation to be seated for dinner since they were completely booked. HMMM so around 7:00 PM we walked down to see if there would happen to be an opening for dinner. The person taking reservations was extremely rude, stuck up and had horrible customer service skills. I counted 10 EMPTY tables and was still told that the 2 of us could not be seated and would have to wait until 9:30 for an available table. Then, a gentleman rudely interrupted and interjected that we have to make a reservation and that they book up to 6 months in advance. REALLY!!!?? YOU MUST BE KIDDING ME. Instead of arguing with someone, we left and came back for our 9 PM reservation, and at this time counted 14 EMPTY TABLES! but we had to wait hours before being seated??? i really don't understand this at all. Our waitress was extremely nice, and the food was awesome, but having to deal with the so called "reservation" and rude people at the front, makes it so difficult to want to return to the Peppermill. Unfortunately, due to these reasons, we may have to find someone else to go in Reno. I do not like feeling like people are unwilling to help when issues arise.

26/10/14 | Link | Rating: 4.0
609. Katie V.
Reno is not the most exciting place to visit, but if you have to go... don't stay at Peppermill.  I was not impressed by anything.  The website made this place look amazing, and it is a 4 Diamond Resort (AAA).  Really?  Were they awarded the 4 Diamond Award in 1993?  That might be the last time that they purchased bedding.  The bedding on our bed had many holes in it.  Very classy.  The shower head was coming out of the wall.  That was super fancy.  The whole place is just tacky.  
When you check in, you get to choose from the city view, pool view and mountain view.  The city and pool view didn't sound very intriguing to me so we went with the mountain view.  It was an amazing view of the 5 level parking garage and that was it.
Also, there was not one restaurant in there that had good food.  It was all 'meh'.  Definitely don't eat at the seafood place, Oceano.  Ew.

20/05/13 | Link | Rating: 1.0
610. Don M.
I stayed in the Tuscany Towers for 3 nights...very very nice.  My room had a small living room which could be closed off from the bedroom.  It overlooked the pools and had a wonderful sunrise to see in the mornings which I watched with my piping hot "compted" Eggs Benedict with fresh squeezed orange juice and coffee delivered promptly w/the morning newspaper.  B

The next decision was a luxury 2 headed shower or a jacuzzi.  Pampering and luxury....that's what the Peppermill is all about.  All the staff were welcoming and helpful.  Michael and Dwight at the craps table were fun.  Many 21 dealers made losing (not much) worth it.  Great cocktail waitresses.
Milano restaurant was a real bargain esp. The 12 midnight to 6am breakfast steak and eggs for $6.95. Cooked perfectly!  Even the cleaning staff were kind and helpful.

I personally would only stay in the Tuscany Towers.  The older section of the hotel smelled like years of smoking.  I think nonsmokers section in the Casino should be the main section with smokers in an sealed off section.  I had to move several times.  I like to go mid week when it is less crowded.

21/09/13 | Link | Rating: 5.0
611. HJ H.
Went on vacation to Lake Tahoe & spent one night in Reno before flying home. We had researched the casino choices a bit & decided to try the Peppermill.

Stayed in the Tuscany Tower. Our room was really nice, much better than I thought it would be. I would say the nicest casino room we've stayed in except Mandalay Bay in Vegas.
The casino was huge & even on a very busy Saturday night there were still a couple of $5 Blackjack tables & a $5 craps table. Also had two or three single deck Blackjack tables. All the dealers & staff we dealt with were friendly. Great cocktail service, seemed like one of the girls was checking on us every few minutes.
We ate at Oceano & Biscotti's; both were very good. The portion sizes at Oceano are crazy though; I had the San Francisco Cioppino stew & three people could have eaten it.
Easy check-in & out, easy parking. They gave us late check-out with no problem.

I don't know what the older section of the Peppermill is like but I would definitely stay in the Tuscany Towers again.

23/09/13 | Link | Rating: 5.0
612. Cynthia F.
What a wonderful weekend at the Peppermill. Very helpful & pleasant staff. Including valet, check in, bell person, housekeeping and waiters at the Italian & Buffet restaurants.  

The most outstanding thing for me were the beds. Yay, they understand it's important to have comfortable beds. The beds, linens, pillows & comforter couldn't have been better, and I've been accused of being a "The Princess & the Pea" star!

Everything was perfect. Thanks so much!

24/06/13 | Link | Rating: 4.0
613. Ashlee G.
Hotel was very pretty. Has plenty of parking.I really liked how they had air purifiers throughout the casino area. I also liked how they have self check-in and out. There was a huge line at check-in when we arrived and we would have had to wait atleast 30 minutes to check-in but then I noticed the self check-in machine. You just slide the same card you used to reserve with and out pops your keys.

Paid $197 for a jacuzzi suite.Jacuzzi was located right under the window and has mirrors on the ceiling-fun :). Shower had option for steam room. The rooms were clean but could use new carpet. I kept getting paranoid that we were spilling things on the carpet because after being there only a few hours we could see stain spots coming up from the carpet. Bed was very comfortable!

Cab ride to downtown Reno was only $10. There is a pizza place nearby called "The Blind Onion". Go try it, pizza was one of the best I have ever tasted.

The outdoor pool is huge! It was heated but was a little too toasty for my liking. It felt like I was swimming in a (very) warm bath with a ton of strangers LOL. Ordered room service and my steak was very good. They have this snack tray in the room filled with overpriced snacks and water. It has a sensor on it that if you remove something from the tray and do not return it within 45 seconds it will automatically be charged to your room-be careful if you have children or drunk adults :)

I have also stayed in the jacuzzi suite at El Dorado. Price was about the same. I enjoyed the El Dorado more only because it is downtown so we could walk around and explore and be able to go back and fourth to the room as we pleased however the jacuzzi tub at Peppermill is bigger (incase your wondering).

My only complaint is that when I checked out I was charged $6 for a long distance call and 2 snacks from the snack tray that totaled $20. We never made any calls and also never consumed any snacks. I spoke with the front desk and they removed the charges immediately. Enjoy your stay!!

02/05/14 | Link | Rating: 4.0
614. linda l.
We stayed in the Tuscany suites and it was awesome! Great service, staff is friendly, rooms were clean, and the pool is beautiful! The only downside was the housekeepers would come knocking at 8 am for room service which woke up my baby. I guess I should have put the privacy sign on but really 8 am is super early for cleaning. Overall great experience and will go again!

11/03/14 | Link | Rating: 4.0
615. Todd H.
I would have given 1 star, but the room (in the Tuscany tower) was very nice and the woman on the phone for room service was super nice.

There were two problems during our 12-hour stay at the Peppermill which will keep me from ever going back.

First, we got in late (about 11pm), and after we finally got to the room, we were starving and looking for room service. There was no menu in the room, but room service said that they would send housekeeping up with one. 4 calls (to room service, the front desk, and housekeeping) and a full hour later, and extremely surly housekeeping lady dropped one off. WTF? I would have walked somewhere to get it myself if I'd known I was going to put her off so much. I think we got put on the s*** list by housekeeping, because before 8:30 the next morning (we were only there for one night), housekeeping woke us up to ask if they could clean the room. Never in my life has a hotel asked to clean the room the morning I'm checking out. Were they going to clean it and then clean it again after we left? Obviously not. Seemed instead like a little petty revenge for having to repeatedly request the damn menu.

Second, since I was awake, I asked the front desk if we could have a late checkout (at noon instead of 11) but was told that they didn't have any. It was a weekday, and not very crowded at all, so I'm not sure how that could possibly be the case. We timely checked out on the tv by 11, but It took us almost until 12 before we were out of the room, anyway, and no one came by to clean or anything, so not extending us the courtesy really made no difference whatsoever save to piss me off.

All in all, an unfortunately poor level of customer service that I will remember next time I find myself in Reno.

28/07/14 | Link | Rating: 2.0
616. Kristi B.
My best friend and I have stayed here the last couple of years for our Birthday celebration, (a week apart). This year, we decided to try the Atlantis, see review for comparison.

As far as I am concerned, there really is only one great hotel in Reno, and The Peppermill is it. Specifically, the Tuscany Tower suites.

So clean. Updated. Upscale. Comfortable beds. Clean carpet. Nice decor. All great.

The bathroom, oh Lawdy. Luxurious, (the kind you daydream about having while you soak in your pathetic little plastic crappy 9" deep tub at home while your kid/dog/husband bang down the door for every little thing.) Huge vanity space with marble counter tops and floors, a HUGE Jacuzzi tub I could have just died in, Whitney Houston style but without the coke, (what, too soon?).
REALLY nice amenities. Lots of nice, soft, clean towels. Not to mention there is a freaking flat screen in there!! The shower was almost a room all on it's own, you could fit 4-5 people in there, if that was your sort of thing.

And the room service breakfast was top notch. They really bring it up to you and present it like a show. The pull your room table out for you next to the window, (with a nice pool view!), whip out a clean white tablecloth and flip it onto the table with a snap, place everything where it should be, pull your chairs out, and unveil your silver breakfast trays like you were dining in a 5 star restaurant. "Can I get you ladies anything else this morning, does everything look to your liking?" Very nice. The food was delicious. Great omelet, excellent biscuits and gravy, a whole pot of hot coffee, and that sinful banana bread french toast I have always like at the Peppermill.

The spa is amazing. Gorgeous, relaxing, soothing. Excellent pools and services. I've had a massage as well as a pedicure, both worth every penny.

The steak house (Bimini) has some good food, nice atmosphere, but admit, I think the Atlantis has them beat on this one aspect.

Check in and check out has always been easy, and every person we encounter is friendly and helpful.

So strange to think this room was only about $20 more per night than this years choice. Needless to say, we will pay that little bit extra, and return to the Peppermill next year.

11/06/12 | Link | Rating: 5.0
617. T V.
The Peppermill is about three miles away from the seedy downtown Reno.

Checked in at 11 pm after a four hour drive with wife and two daughters. Friendly enough staff. Got to our room, but just one king bed. Went back to the front desk to change rooms, after a few minutes, got to our new Tuscany room T1228. This time two king beds. Gorgeous big room with over the top ornate decor. Cool features. Huge framed TV. Extra Large bathroom with spa tub and huge shower and separate w/c. Another large TV at the double sink area. Also a separate vanity.

Only negative so far is the metered snack and drink offerings that charge you if you pick something up. Could use a small fridge for our own beverages.

Had a casual lunch at Biscotti's. Ordered the $11 taco appetizer as my lunch. My wife ordered the Five Onion Soup. Daughter ordered the pepperoni thin crust pizza. Shayne, our waiter, was very attentive, polite, and helpful. He described the menu items very well. He brought us complementary French bread with delicious parmesan butter.

The tacos were amazing - all four of them. Chicken with cheese scallions, and a wedge of lime in corn tortillas, with plenty of guacamole and salsa on the side. A lot of food, but not too much. Tasty. Loved it. My wife and daughter enjoyed theirs too.

Great price, excellent selection. Extremely happy with Biscotti's!

The pools at Peppermill are beautiful. First of all, you have to get past the pool entry desk to get a wrist band for allowed entrance. Once in, the pool to the left is larger than the pool to the right. Statues and water features look cool, especially the mermaid statue. A lot of lounge and standard chairs. A bar for drinks with waiter service, and a smoking section far enough in its own corner to keep the stink away from more intelligent guests. Pools were comfortably heated.

Went back to Biscotti's for lunch since it was so good, and it is conveniently located just steps away from the pool entrance. Opted for the soup and salad. The tortilla soup served in a nice size cup. Loaded with chunks of chicken and vegetables. Delicious. The Cesar Salad was also not small. Tasty dressing with a lot of croutons. And it also had chopped tomatoes in it! That was a first, and I liked it. We got a basket of bread with the parmesan butter, but we had to ask our waiter, Donovan, for it. The day before, Shayne brought bread and butter to our table before we even ordered. Also, to put the tab on our room, Donovan asked to see my room key and he scanned it into an iPad then asked what amount I wanted to add for a tip so he could enter it. I thought that was awkward.

Next to Biscotti's is a gelato and dessert counter. The gelato was delicious, as were the smoothies.

The valet staff was courteous. This free service was a welcomed treat, allowing for easy trips off site. They have a couple stations to scan your valet ticket. Once scanned, someone retrieves the vehicle. It was a pleasure to tip the drivers for this service.

Checked out using our television, but I wanted  a receipt so I went to to the Tuscany Tower desk. There were five in line with one person at the desk. He was not calling for back up. Then I noticed two self check out stations. Just had to swipe my credit card to get a copy of my receipt. Fast and easy! Great trip.

01/07/12 | Link | Rating: 5.0
618. Gail E.
Recently, over the Christmas vacation, I spent 6 nights at the Peppermill Hotel and Casino. The place was recommended to me by a good friend who stays here often, and I was really looking forward to my visit. Some things about this hotel were really great, while other things were not so great. My daughter commented that the place reminded her more of Las Vegas than Reno because of the fancy decor and ambiance.  

We loved the room. It was spacious and clean. A bell boy helped me up to the room, and he was super friendly and helpful. The only refrigerator provided was full of snacks and drinks offered by the hotel for a steep price, so the young man offered to arrange a small empty refrigerator for me. Unfortunately, it never showed up, but I understand that the hotel was very full due to the holidays. Maids are on duty into the late afternoon, and ours spoke good English and was very nice and accommodating.

Room service arrived quickly. I won't say that all the food was wonderful. For breakfast, don't order the scrambled eggs; they were tasteless. I am not sure they were really eggs. The fried potatoes were not seasoned, and the toast was barely toasted. Bacon was wonderful. The buffalo chicken wing platter was good as well. Portions are huge. A side dinner salad could have served at least 3 people.

We tried several  Peppermill restaurants. Bimini's Steakhouse has great food and very nice service. Perhaps my appetite is not what is normal for most people. We ate here twice: Christmas Eve supper and a birthday dinner later in the week. Both times, we left with several boxes. I will post additional comments about my experience at Bimini's under the restaurant's page. Biscotti's was more informal and equally good. I wish it had not closed so early, because we were hungry after seeing a show downtown. The deli in the sports book area serves a great pastrami sandwich that is large enough to share. The only bad dining experience we had was at the 24 hour Cafe Milano where none of the food we ordered was good. My order of fried chicken consisted of a leg and a back, and the gravy on the potatoes had lots of bacon bits in it which made it taste odd. The biscuit was too sweet and slightly stale. My daughter's chicken cashew stir fry was also not tasty. The Chai at the coffee stands has a very strange flavor. Pastries there are huge, over seasoned and over filled. Cocktails are not especially well mixed in any bar, so I suggest sticking to beer or wine. I tried a bloody Mary and a lemon drop martini with kind of bad results, especially considering the price.

My girlfriend came up to Reno the day after Christmas to celebrate her birthday, and she shared my room with me for the last half of my stay. She enjoyed the heated pools, hot tub and steam room very much and reported no issues or problems with her experience.

Wifi is free and efficient throughout the hotel, but bring your own iPhone, laptop or tablet. It was impossible to access the free computers provided in the very out of the way "internet cafe."

Our stay was pleasant except for 3 problems. On the first night, my adult daughter took a shower, and she slipped and fell down in the tub. She was not injured, but the tubs are so slippery. Be careful! We were subsequently able to obtain a rubber mat from the housekeeping, and we had no further problems. On our second day, we each got stuck in the same elevator on separate trips. It would rise to our 17th floor, but it would not open; then it would rapidly drop to some other floor, scaring us senseless. After my complaint, the hotel gave me a $25 credit on my room service bill. By the last day of our stay, this elevator was still not fixed. Finally, on our last night, a Saturday, a large party raged outside our room from about 1 AM until about 4 AM when my friend poked her head out the door and screamed at the participants. Security was at that party but was unable to control the noise. It is because of these problems that this hotel gets only 3 stars from me. The stay was, as I mentioned previously, a very mixed experience.

01/01/14 | Link | Rating: 3.0
619. John P.
Had a staycation here last wkend: Tuscany suites: nice but the beds are too soft & uncomfortable and they don't tuck bottom sheets...you will wake up in jumble of sheets. You spend a good amount of time waiting for the TVs to "connect" and the 100-button remote does everything but the basics. We loved the Fireside Lounge. Oceano was great, Bimini not so.  The pool section was cut off: just 1 hot tub and its jets didn't work. No one came out to fix it when one guest went to report it. C'mon Peppermill, you used to be great!

05/04/14 | Link | Rating: 3.0
620. Alex M.
Great place to stay, especially if you have kids.  In the summer, the pool is fantastic!

11/05/14 | Link | Rating: 5.0
621. Peter P.
I love Vegas and decided to go to Reno just to check things out. Expectations were very low since I know Reno "off-Vegas" and kind of pathetic compared to the best Vegas has to offer. I chose carefully thanks to Yelp and picked Peppermill, and was very happy there.

Plusses: cost was low. I basically stayed in the best room in Reno for the cost of a good room in Circus Circus in Vegas. I recommend you call to negotiate a good price, and make sure you get in the new (refreshed) tower, not the old one, which seemed quite old at least from the outside. I love casino pools and this one was good, and open til 10 pm (you'll never find that in Vegas), though remember Reno is elevated and quite cool/cold. Lots of hot tubs for adults, and pools for kids.

I ate at the Milano restaurant and it was excellent. Had the Salmon, which was amazingly the best salmon I've ever had.

Gambling was...gambling. Fun for a while. Whatever. You can save a lot of money gambling by bringing your iPad and playing the casino game on that instead. I still got a comped drink.

The best thing about my experience was the spa. Got a massage and hung out in the spa, which had an indoor pool with jacuzzi, plus steam sauna (very loud and very hot) and dry sauna (silent and not hot enough). They included a cold bath too, to cool off after sitting in hot water/steam air too long, which I've never seen in the U.S. (though it's nearly always found in Japan). I also loved the relaxing chairs that vibrated to music, and the lounge for relaxing before or after a massage. All for $165 for the 80 minute option, not bad at all. (A superior experience than the $280 I recently payed at Wynn.)

26/06/12 | Link | Rating: 4.0
622. Evan S.
We stayed in room 1810 April 16-April18.  Main reason staying was the pool however one was closed.  Upon check-in there was a hole in both sheets and dust all around the marble.  We had to wait and have room cleaned sheets changed etc.  Called to ask about pool and dirty room, someone came up quickly but felt we should have been offered something for our trouble.  We paid full price for the room.

24/04/14 | Link | Rating: 2.0
623. Ateh M.
The Spa rooms up in the Tower Suites are very comfortable and pampering. Whenever my better half and I need pampering we drive up here and book one of their spa rooms. The steam shower is very relaxing and soothes aching muscles and to top that off I would dip for another 45 min. in the steaming hot Jacuzzi. For the price and amenities that you get for this room, it is well worth it.

We often do the online self check in and provide an estimated time of arrival to the Casino. Once there we would use the Kiosk self Check in-- it has always been no-nonsense and fast. This is also the option when we check out.

Booking 2 days can really rejuvenate your body, mind and relationship, not to mention you get to gamble a bit and dine in a variety of restaurants within the Casino. Our favorite is the Oceano

30/09/12 | Link | Rating: 4.0
624. Dana L.
This is the best buffet in Reno, although I have not tried the Atlantis yet.  There is a huge selection of different foods and it's all nicely prepared.  They have a grill at the buffet and I get shrimp from the cold bar and have them saute it with garlic and other spices and it's delicious.

08/08/14 | Link | Rating: 5.0
625. Soccer M.
I would not stay anywhere else in Reno but the Peppermill. This place will not let u down. I bought my Peppermill voucher from Costco. It was only $119 for a Tuscany Tower Suite (2 king size beds) included tax and resort fee and a $20 resort gift card ($40 if u stay s-th) so basically it was only $70 a night.

26/04/14 | Link | Rating: 5.0
626. D M.
Just spent a weekend with my wife at Peppermill.  Everything was top notch.  Room was great.  Bathroom outstanding.  Casino ton of fun and I lost money to boot!  Bimini great steak house and wife's fish was also good.  To many people wine about all the little things.  Over done décor, soft pillows, long check in line.  Get over it!  This place is great.

25/08/14 | Link | Rating: 5.0
627. Chris B.
Worst customer service I've ever dealt with. Apparently the words booked and booking are not understood here. When I "booked" my room they gave it away and tried to shove me in a cracker jack box. The next day I talked to a lady manager that stood by her, "we don't understand the word booked" regardless of your confirmation number, and I don't get your complaint. Stay here and enjoy incompetent staff. Idiots.

17/11/14 | Link | Rating: 1.0
628. Natalie N.
Best Resort in Reno  the suites are awesome ! They have steam showers and hot tubs in the rooms. The in room service food is also really good Love the Lobster Bisque

10/01/14 | Link | Rating: 5.0
629. Sabrina T.
First time staying here I'm a single mom and saved up to stay overnight for comic con. The front was sweet. The room not so much. We were first put in the north tower the room was small and over looked an alley. So I asked for a change and they put us in the west wing. Not any better it's far away from everything and again room view was of the other side of the building. 100 bucks may not be a lot to some but to a single mom it is and it's not worth it. Really unhappy.

21/11/14 | Link | Rating: 3.0
630. Harold P.
Tuscany Tower has the best hotel rooms in Reno.  The standard tower is not too shabby either.  The decor is gaudy but the rooms are spacious and clean and are nicer than any standard room you will find in downtown Reno (Silver Legacy, Circus, Eldo).  Think of a knockoff Venetian.  This is as close to Vegas as you will get in Reno.
The pool deck is large and clean with good servers roaming around taking drink/food orders.  They have 2 large pools and a few small ones.
The Spa is one of the nicest ones in Reno too.  Clean and spacious.
The casino is fairly large with plenty of tables.  It can get packed on weekends and holidays.
Sports book is very nice.  Plenty of plasmas and seating.
Nice Poker room and plenty of bars all over the resort.  
Buffet is reasonable for the price and the staff there is great. (around $20 for lunch)

19/09/13 | Link | Rating: 4.0
631. Quinn Z.
Peppermill is out on it's own section in Reno. It is not in downtown with Circus Circus, Atlantis, etc. Did we care? No. Because it's just that cool in there! Plus, you can drive to downtown in five minutes.
There was a line checking in, but the front desk person was very nice. We got the jacuzzi suite which was..awesome! There were mirrors all over the jacuzzi. And surprise, a sauna in the shower, score!! The suite was spacious, clean, the bed was crazy big. Such a soft bed and pillows..zzz..the view we got was of the pool and mountains. Shower products were tarocco and had an orange smell :) The hotel itself is so big that we got lost twice. First trying to get to our room, then trying to find biscottis. You have to walk so much in here to get to the food section. We walked to biscottis but when we got there the girl said they are not serving breakfast anymore, when it was only 11 and they stop at 11:30. Huh. So we got coffee to the tiny cafe next to the biscottis entrance and the two girls working the cash register looked like they didn't want to help us. Other than that, this place is cool with a lot of great decor. The casino was fun and they have 1 cent slot machines. But boy after two hours we had to go, the typical casino smoke was starting to get to us.

18/04/14 | Link | Rating: 4.0
632. Austin W.
Came here with my family and we had a great time with the package we got. We got a free room upgrade when we came so that was icing on top of the cake. Our package included $50 free play credits, $25 arcade credits, two spa passes, and two nights for free (plus $13 room service fee/day).

The hotel has an incredibly nice pool, and overall, the area around the hotel is full of places to go as well. I would highly recommend Peppermill if you're in Reno.

Small stuff to mention:
- They have self check-in/check-out in the lobby on a computer; super convenient
- Don't touch anything on the mini-bar/snack bar lol. The items are on LIVE sensors that will automatically charge your account if you even so much as move them a millimeter.
- Free parking in the garage
- Free wi-fi is (everywhere in the hotel, even poolside) included; it's pretty fast so you'll be covered if you have anything work related to do

03/07/12 | Link | Rating: 5.0
633. Lance T.
So my buddy says lets head to Reno. I was like Why? I'm glad we did. I haven't been to Reno since I was 8 years good. We stopped and stayed at the Peppermill. The dealers and services was excellent. From the cleaning ladies to the ladies who brought up the roll out bed, everyone was so nice. I super love the service and you can actually win and have a conversation with people. They are always smiling I love that. Next time people want to go to vegas I think I'm going to recommend Peppermill. I'll definitely be going back soon! They treat you like Kings, which is awesome because for once, they appreciate you spending your money.

05/02/14 | Link | Rating: 5.0
634. Jolie S.
Peppermill I love you! I wish I could give you 5 stars! I can't because you charged me so much for a decent room, (grand jacuzzi suite) I expected so much for the money I was paying, but, ripped bedspread, random hair in my towels, old coffee pod in the coffee maker, awful view of the roof and nothing else! I'm a little sad. I do love the quality of customer service at all the dining places and because it was so busy this weekend I must say the buffet was a smidge better than the last time. I think I might try the Atlantis next visit for comparison reasons. Hopefully it won't be a permanent breakup from you peppermill, but I gotta see what else is out there for the amount of money I'm spending!

22/09/13 | Link | Rating: 4.0
635. Chanel N.
This is a late review given that I stayed here last September but I did enjoy the hotel - stayed in the Tuscany Tower. The Spa was great and I availed myself of its services quite a bit.  The Terrrace bar was nice and relaxing - I can't remember his name but there's a gent who sings there (I was actually there last Wednesday night)  and he was GREAT! I sincerely enjoyed his rendition of songs and the couple  of his own songs that he sang. The atmosphere was truly lovely - we had a table that overlooked the pool area and when it is lit up at night, it made for a great date night.  I do wish that there were more smoke free zones - one would think with all of the oxygen ladled clientele it would be a bit less smoky in the casino but not so much.

The only reason why I can't give it 5 stars is because it's not a 5 star hotel by regular standards...maybe by Reno standards it is, but if you've done any type of traveling outside the U.S. you'll understand what I mean.

30/05/14 | Link | Rating: 4.0
636. Yvonnr L.
I always have lots of fun here.  I love the rooms and the staff are very friendly.  The last time I was their with my kids the manager upgraded us to a bigger room and closer to the pool so the kids can go play.

16/04/14 | Link | Rating: 5.0
637. Leo S.
Do not go to this place they are crooks!! They robbed me! Had to withdraw some money at a crappy ATM machine. I had to enter my pincode but no money and the staff did not want to help me. Although i can see om my bankaccount they took my money!

10/09/14 | Link | Rating: 1.0
638. Tracy D.
We arrived an hour before check in and our room was ready...that was the good part. I made the reservation indicating 2 adults and 2 children would be in the room. When we arriving in the room there was only 2 large towels and 2 of each kind of cup. I would think 4 of everything should have been in there. Also if a room a children booked in it, I would think it would be a good idea to ask the parents if they would like the mini bar and snacks removed from the room. I mean if one ball goes flying and knocks over a water bottle without us noticing, boom....$7 charge to the room. We also noticed a very bad smell coming from the shower curtain. These are machine washable and should be replaced during each room change over.

The kids had a great time in the arcade, all the machines were working and that's always a plus. I would recommend though that the arcade have a snack bar in it like the Atlantis does so older children can get refreshments without having to walk through the smoky casino. The pool is also very nice and it seemed like there was always someone coming around to see if we wanted anything to drink. I'm not paying $9 for a premade margarita though. I would have liked there to be a life guard on the non-smoking side of the pool as that's were more families are likely to be at.
The main reason they are getting 2 stars though is the food options. We are a family of vegetarians and there is barely anything for us to eat at the hotel. The Café Milano wanted $12 for garden burger. That's is ridiculous unless it was made by them but it's the same patty you get in the frozen food isle. When the server arrived we told her we had a few questions. We asked the server is the stir fried vegetables were made with fish sauce she said yes. We asked her if it can be made without it she said NO, but let me ask and walked away from our table. I stopped her a said we had another question and she seemed very annoyed. I wanted to know if the Fettuccini Alfredo can be made without egg noodles and again said NO. I asked if they had regular dried spaghetti noodles and she said I'll go ask. I told her I was sorry but that we are vegetarians and she said "Yeah, I got that" very rudely and went running off the kitchen (right after she said "Well, we have fruit salad" lady, would you eat fruit salad for diner?). She was gone well over 8 minutes before we left. We went to Whole Foods for dinner both nights and Jamba Juice for breakfast. We have stayed at the hotel a lot and every time we have to leave to eat for almost every meal because they are no options for us there.
Because of the hassle of feeding my family we have decided not to come back. We can't hang out in the casino drinking and gambling all day or drinking by the pool and then have to drive somewhere to eat every meal.

18/07/14 | Link | Rating: 2.0
639. Jeff A.
Came with the family for one night. Having been to Vegas, we understood that the Reno hotels are much older and less updated but we are not usually picky and rarely complain.  We booked a room in the North Tower and though the area looked "dated", the room was furnished nicely and the standard room was actually nice. The problem was that the A/C did not work so we called the front desk and asked to be transferred to another room with a working A/C. The next room completely smelled of smoke even though it was labeled non-smoking. We decided to go downstairs and talk with the frontdesk directly. "Anita" was the one that helped us and she made the whole exchange pleasant. She was very friendly and apologized for the hassle and even upgraded us to the Tuscany Suite. The service was great and friendly even though we had problems with the rooms in the beginning. Thank you Anita.

Oh, the difference between the Tuscany and North tower was huge. Definitely worth the extra cost to upgrade.

27/07/13 | Link | Rating: 4.0
640. Jessica G.
Came here with a couple friends for my birthday two weeks ago.  Have to say very unfriendly cocktail waitresses, make you almost feel bad for trying to order a drink.. Then by the time the drink makes it back to where ever your sitting the only reason your still sitting there is waiting for the drink!!!  We had a room with a soaking tub I was very excited about using one of the nights come to find that the jets were broken I am guessing?  All I know is I don't think I'll come back to this casino to stay for my next Reno trip... :-/ sorry pepper mill

03/06/14 | Link | Rating: 1.0
641. Earline A.
VVSP and I stayed at the Peppermill recently.  We were passing through Reno and wanted a comfy place to sleep--that's all.  Wowee--was I impressed.  We had a king room in the Tuscany Tower with a Jacuzzi.  I was astonished at what a nice room it was for how little we paid.  We're nonsmokers, and were a bit concerned when we first entered the casino, but the entire floor our room was on is nonsmoking.  After frolicking in the Jacuzzi, we slept like a couple of rocks in the gorgeous bed.  They've done a great job of soundproofing the rooms:  we heard nothing all night.

We had a breakfast buffet in a silly, over-the-top rainforest restaurant (holy moley, are there a lot of restaurants in that place).  The food was great, and so was the selection.  Good coffee-check.  Nice waitress-check.  Chocolate pudding available for breakfast-check.  (I didn't have it, but a broad can fantasize, can't she?)

After breakfast we wandered around and found the nonsmoking section of the casino.  Nice.  We won a bit (a very little bit, but we came out ahead).  I checked out the poker room on the way out--that's my game--and chatted with the woman behind the counter.  She was terrific and quite un-intimidating.  For that matter, everyone on the staff whom we encountered was professional and personable.

We were just passing through and had to skedaddle, but I can't wait to go back and spend more time.  This is so not me, but thanks to the Peppermill (and my two dear friends who recommended it--you know who you are), it will become just a little tiny bit me.

31/07/12 | Link | Rating: 5.0
642. Rochelle D.
Got upgraded to Tuscany Suites which was amazing! Enormous room and bathroom with dual shower heads. Best sleep I've had in a while! Pool was nice and relaxing. Wish I had more time to go to the spa. Next visit!

03/09/14 | Link | Rating: 5.0
643. Jeff S.
This review is for the casino only! Place is immaculate and amazing. Huge gaming floor with plenty of games and tables. Dealers were very friendly and helpful.

14/04/14 | Link | Rating: 5.0
644. Shianne D.
Harrahs gives us room for free, but we'd rather stay at The 'Pep because it's awesome!!
Okay, okay, sometimes we stay at Harrahs but then come straight to The 'Pep and stay all day ;)
The last 3 times I came, my man and I both won on the slots! ($1100)
This is def the cleanest place in Reno, most resembling Vegas, too! The ambiance, the gorgeous hotel suites, the new pool and Tuscany Tower, the customer service is always on par with our expectations from the time before.

19/01/12 | Link | Rating: 5.0
645. E G.
Mix of 80s neon and Italian elegance but somehow it works. Great swimming pool area. Good food selection at the buffet. Elegant suites in the Tuscany tower.

21/08/13 | Link | Rating: 4.0
646. Bekah B.
The room was amazing, the pools were gorgeous, and the spa toscana was to die for. The casino needs to be updated, not many newer slot machines etc, but all in all, it was a wonderful stay.

20/05/14 | Link | Rating: 4.0
647. James H.
If you love the smell of cigarette smoke, gaudy gold gilded furniture circa Marilyn Monroe, mediocre food, a long walk to get to your hotel room, and a bunch of retirees gambling their social security away, this is the place for you. OK, that was a little harsh.

Suffice to say I'm unimpressed. Seriously though, the place has obviously been smoked in so much and for so long that even the "non-smoking" rooms are riddled with it. If you aren't down for that, here's your fair warning. My room was sizable and really cheap, which is a plus. The a/c leaked condensation on the carpet near the door. I put a trash can under it.

The staff and management are friendly and accommodating. The casino, aside from being full of smoke, isn't bad. The heated pools, workout facilities, etc are beautiful.  

The food is definitely mediocre and way overpriced. Better off going to some other places in Reno. Try Clary's or Silver Peak.

All in all, it was a cheap room, but I'd rather have been in a residence inn, or the like.  Unless your a smoker, this place is an absolute no-go.

21/11/13 | Link | Rating: 3.0
648. Sara M.
Stayed in Tuscany Tower for 2 nights. The room was clean, comfortable and perfect. Check in was fast and the staffs were so friendly. The swimming pool has a lot of people even in November cold. The foods at Island buffet is not really special but not bad at all.

03/12/14 | Link | Rating: 5.0
649. Amber G.
I am a local who just called to reserve a cabana for the pool area and was put through to a gentleman named Steve. Steve was extremely short and rude right from beginning. I asked to reserve a cabana and he asked if I could wait to see if he had any available, of course I said sure. Instead of placing me on hold he set the phone down and proceeded to have another phone conversation of which I could hear the whole thing.  After a quite lengthy hold he gets back on with me and says " you still there?".   Steve then informed me there were no available cabanas. I asked if this was the only way a local could enjoy the pool amenities and he very rudely said "yep". So I asked if they honored day passes and he again was very rude and short and said "nope". He seemed annoyed and like he just wanted off the phone and didn't offer to check any other days availability. He was not very professional and extremely rude. I want to to see about another day but do not want to call back for risk of being put back in contact with Steve.

21/07/14 | Link | Rating: 1.0
650. Michael W.
The only thing I like about this place are the tuscant tower suites........... They are beautiful and very nice and comfortable to stay in.

Now to the many things I don't like,

The casino smells heavy of smoke, Now I know you can smoke in a casino but with a casino that has proper ventilation this should not be a big issue. Here it appears to be for me so much so that when Im here for the day my throat hurts after leaving. The food here is meh nothing special about any of the places Ive eaten at in here.  I think the casino area is a bit too dark its hard to see your cards when playing.

Id stay here again but only on a comp :)

02/09/13 | Link | Rating: 2.0
651. Laura Z.
Love this place!! Starting going for the past 2 years and we consider it our second home. Not only is the casino great with great comps for the slots machines. If you upgrade to the Tuscany Tower your in for a real treat. The jacuzzi in the bathroom is wonderful with a tv to watch while bathing! My husband and I go on 6x comp or 7x comp weekends which have paid off big time. We get free room offers ALL the time which makes us feel appreciated as customers. Bimini steakhouse is also a great place to fine dine at this resort, the food is great and the service is wonderful. We had Josue and Alex as our waiters, these two gentlemen made our dining experience GREAT! Very professional and friendly they made us feel very comfortable. Last but not least I want to mention my favorite Roulette dealer named Dage! She is one of my favorite dealers on the tables, she always makes my husband and I laugh and have a good time, winning or losing. I will be back in a few months to get my peppermill fix!! Two  up!

22/02/15 | Link | Rating: 5.0
652. Tatyana B.
My husband and I stayed at the Peppermill November 4th and 5th. We had booked the room the night before. Check in was a breeze. We stayed in the North wing. It was a bit of a walk and when we got to our room the keys did not work so we had to walk all the way back to the lobby. The room was dusty and the mugs were not clean. We put out our do not disturb sign and the maid let herself in. We ate at the seafood restaurant. The waiter was so rude. "What do you want?" 2 minutes after we were seated. But my 2 stars are about the hold on my account for the deposit. We expected that it would take a couple days for the hold to be released. After about 3 or 4 days I called the front desk and talk to a young lady about the hold and she told me it usually takes 7-10 business days and I needed to talk to accounting but they were closed, they close at 4:30. After 10 days I called again and was told that accounting was not in. I waited another week and called again. I was transferred to accounting and got a voicemail. I left a message. I waited for the call. I finally got a call back and was told that there was nothing they could do. I tried to ask the woman on the phone why it took so long and was simply told to call my bank. I spoke to my bank and was told Peppermill had to release the hold. After a lot of back and forth I finally got my money today Dec. 5th. This has been such a hassle. I was really disappointed by the restaurant service, maid service but mostly the customer service.

05/12/14 | Link | Rating: 2.0
653. Jessica O.
We stayed at the Tuscany Tower for 3 days and 2 nights. It was so nice! The room had very good accommodations and the overall look was beautiful. my only complaint would be the beds; they were a little to soft for my taste. The swimming pool and arcade was very fun and big enough to accommodate a large group of people. The Spa Toscana was very nice and big. The atmosphere was great, but the restaurants really disappointed me. The restaurants were not as nice as I thought. Overall, it was a great stay here.

17/06/14 | Link | Rating: 4.0
654. Victoria G.
We stayed here for two nights, with our two kids.. I read the reviews and that's what made me want to stay here. We were very impressed with the rooms for such a great low rate! I booked my room on hotels tonight for $55 a night. When I registered they gave me the option to have two beds and told me if got any reason I did not like the room let them know and I could get a different one. I was given the option of what view I wanted.. Pool, mountain or city, I chose pool. We were in the Tuscany tower it was very beautiful and clean, the beds were so soft and comfortable. We enjoyed the breakfast Buffett at islands. And the sadwhiches and coffees at the little cafe in the lobby were so good! The gift shop has every thing you could need!  The servers were all very kind and helpful. They were very kid friendly here. We also enjoyed the pools, they are heated with the geothermal wells, the water fall from the upper restaurant "mote" pours down to the very warm pool and makes steam like a sauna! Amazing! And there are many pools and jacuzzis to choose from if that one is too warm for your taste. They provided us with extra towels when we asked for 3 they brought 6. From the decor to the service to the warm comfy beds.. We had a great experience here. Oh and the cigarette smell does not reach up to rooms, hallways, restaurants or lobby., they do a great job of ventilating the hotel! Overall A+ we will definitely stay here next time we are in reno!

07/03/14 | Link | Rating: 5.0
655. Ed P.
My family come here at least 4 times a years. The room is nice and clean. The service is great. They have many restaurants for you to choose from. The prize on everything from room to drink is very reasonable. If you have kids, the will really enjoy 3 outdoor pools and an arcade section in this hotel. I will recommend peppermill hotel to anybody anytime.

18/06/14 | Link | Rating: 5.0
656. Mikal L.
This is our favorite casino in Reno. The pool area is great and the kids love it. The selection of restaurants is great and well priced. The casino floor is very fun and has lots of games

19/06/14 | Link | Rating: 4.0
657. Katherine G.
Love love love this hotel!!! Had the most amazing time! Went for labor day weekend and needed a place to stay for Reno's annual Rib fest. The best stay ever. We had the deluxe room. Such a beautiful, luxurious and clean room! The bed was extremely comfy! The pool area is great! Plenty of lounge chairs, to where you don't have to rush to get a one. The bf and I ate at the island buffet which was just ok, for the price it was about right. Next time we go I definitely want to try the steakhouse and biscotti restaurant. We will be staying at this hotel every time we visit Reno!

03/09/13 | Link | Rating: 5.0
658. Joan W.
We stayed in a suite for three nights in the new tower.  Hubby was playing in a golf tournament in June.  Very well appointed room on the 18th floor.  If we ever return to Reno, we would definitely stay here again.

28/09/14 | Link | Rating: 4.0
659. Cynthia W.
So being a Las Vegas and being used to the Las Vegas hotels, the Peppermill is definitely a measures up to Las Vegas hotels.  Besides location, they are a bit away from all the other hotels downtown, the hotel is clean and well kept.  I got a great deal through work and got to stay in the Tuscany Suite.  They had a jet bath tub that I used every night to unwind and room service was great.  The only thing  I wasn't to impress with was the restaurant; I had to wait about 15 minutes to get someone to take my to-go order and the beef noodle soup I got was way too salty and too much soy sauce based.  And the noodle was to mushy.  But I do like that there is express check-in and check-out.  This is definitely a repeat visit for when I visit Reno again for work.

01/09/13 | Link | Rating: 4.0
660. Al M.
Great hotel/casino in Reno... This is my second stay at the Peppermill and I must say I highly recommend this to the business traveler.

Casino - Nice and spacious, table and slot games

Room - Stayed in the Tuscany suite and it was awesome, great bed

Amenities - fitness center was top notch and pool was great nice and heated.

05/04/13 | Link | Rating: 5.0
661. Stephanie M.
Pretty nice spot. Pretty Vegas on the outside. Fairly ok selection of slots. Great selection of restaurants. The spa is amazing.

The Crepe place is AWESOME!!! Get the Hawaiian Crepe ...

The 24 hr Cafe Milano is fab!! Bed was a huge 4 poster bed.  When they said a Jacuzzi tub they meant an actual Jacuzzi in the room. Bathroom was very nice and marble. Bedroom is dimly lit I guess for mood lighting lol the likes were nice....Overall Not bad! I would definitely stay here again.

20/10/13 | Link | Rating: 4.0
662. Cagri T.
Another crappy Nevada hotel for miserable people who still in their 30s think that neon lights and getting wasted on bud light are "wild". I had to stay here on my way elsewhere.

My basic suggestion is if you pretend to be a professional hotel figure out the pop up menu for wireless connection on mobile devices.

Man American hotels take 10 years to adapt to technology!

02/10/13 | Link | Rating: 2.0
663. Kristen S.
We rented a room over the weekend and while I enjoyed the hotel staff and room, the dining was less than desirable. We tried the Oceano and the Cafe Milano. The staff were fine but the food was just not at a level expected especially for the cost of the room and the cost of the hotel. Not sure if we'll be back based on the food experience.

16/11/14 | Link | Rating: 2.0
664. Jessie H.
Great casino..but certain managers in a certain restaurant take credit for some of the creative ideas that a few of their employees offer. Or worse, blame others for their flub-ups I hate that!! Come up with your own ideas or give credit where it's due. And take responsibility for your mistakes. That makes you a better manager and moreover, a better person.

13/12/14 | Link | Rating: 4.0
665. Ianto J.
Where to start....was completely worried about car getting broken into because there was no security presence in the parking lot. You are charged another HIDDEN FEE of $15 for use of a smoke filled fitness center!! And wifi...oh yeah, but wifi does not work. We booked on hotels.com and this $15 fee is not mentioned until you actually check in.

This place is filled with smoke. Our room required us to walk several hundred yards through what seemed like a maze. Spoke to a security guard "Dean" because we were concerned about leaving our car unattended with our belongings in it....there was no security presence around. Dean did not provide any reassurance that our things would be safe and told us that they are not responsible for anything.

None of the staff seems to know where anything is...including the front desk. We were given a map of the West Wing to find our room in the North Wing. Completely confused staff.

As I am writing this, I'm wondering if I should be looking for other places for car parking. Just a nightmare of a hotel to stay in...would not recommend to friends....or enemies.

23/03/14 | Link | Rating: 1.0
666. Michaela T.
Very impressed with peppermill !  First off the staff was wonderful!   Everyone we came in contact with was awesome!   The food was great!  The gym was off the hook! The pools and cabanas were amazing!   Haven't used spa toscana but I heard great things!   The grand suite with in room Jacuzzi and steam shower was beyond great!
I also won $1200 on a slot!  We started our stay with 2night's and ended up staying 4.  I will NEVER stay anywhere else!  
In fact, booked another trip in 2 weeks for 3more night's!

12/08/13 | Link | Rating: 5.0
667. Candace L.
This place is disgusting and dishonest.  They do not honor offer codes.  Too bad there is not a rating that is ZERO stars.  I mean, if you do not honor offer codes, why the heck would you waste paper and send me a promotion.  What a complete joke!  Luckily, I listened to my friends who advised me to try the code online.  I was able to book my room for the dates I wanted.

Definitely an interesting way of conducting business.  They trick you to call in to claim the offer code and if you are requesting two days, they tell you only one day is available for your offer and you have to pay $110 for the other day.  This has happened 3 times already when I call to make a reservation.  I'm not even asking for a weekend day.  What is going on with this place?  Money problems or are you taking your Player card members for granted?

Also, you should consider replacing your VIP Agents.  It is super disrespectful to call in and have to talk to some snooty person that is rushing you off the phone while the entire time being super annoyed that you called in to bother them in the first place.

04/08/13 | Link | Rating: 1.0
668. Kdzee R.
this hotel is awesome!! i highly and almost violently recommend the island buffet....jeezuschristttt lawdddd... i went twice a day. the hotel itself is beautiful and accomodating.

only downfall:  beware ppl: do not order food from room service. it is so freaking nasty! barfffffff.

biscotti is 'mazing, thank 'merica for the island buffet.

casino is fun but as usual its filled with smoke and old ppl with tanks going hard.

i would drive three hours just to the buffet and back.

17/03/14 | Link | Rating: 5.0
669. Caitlin T.
My husband and I are both locals and we were looking for a night out to celebrate our wedding anniversary, so we decided to go to Edge. We we're put on the VIP list so we didn't have to wait in line and we were escorted up to the club. The service of the bar staff and everyone else was great. Everyone was super friendly and courteous and we really enjoyed ourselves.

Due to our experience from our anniversary we decided to take  my sister-in-law to edge for her 21st Birthday. We called and reserved a VIP room for about 15 people. Upon arriving a VIP host met us downstairs and escorted us to our VIP room. They introduced us to our own waitress and we we're given our bottle service menu. There was a great selection to choose from and prices were decent. As with our experience before the entire staff was so courteous and really gave us that VIP feeling.

The club itself is nicely decorated, the dj was playing great music and there were a ton of people dancing and having a great time. I would definitely recommend this club to anyone looking to have a great time!

08/07/14 | Link | Rating: 5.0
670. Freddy K.
Enjoyed a company corporate holiday party with 2K+ people in the Tuscany Ballroom with an overnight stay in the Tuscan Tower.  By far the very best resort in the area delivering a cruise ship like first class experience.  I don't smoke and didn't notice the typical second hand casino smoke.    

Bonus was eating breakfast in the coffee shop with the Peppermill CEO/GM John Hanson pulling up a seat next to me at the counter engaging in friendly conversation about my stay while enjoying his breakfast.   Doesn't get much better than this folks.

07/12/13 | Link | Rating: 5.0
671. Reggie D.
We stayed here for the Christmas break and was so thankful we did!  The entire experience was one to remember. From the friendly staff, to the awesome choices to dine, to the amazing rooms in the Tuscany Tower- just spectacular!!

My two sons thoroughly enjoyed their time in the arcade and loved the gelato treats at biscottis.

What we appreciated the most is the fact that once you are there, there is no reason to leave (except for hitting the slopes).  There are many dining options, a club, a heated pool (swam at night while it snowed on us), an arcade, a happening club, a fabulous workout facility with sauna and steam rooms (TVs, couches, free water, free weights, machine weights, treadmills, etc....), a great lounge with great live music, - the list goes on and on!

We ate at Biscottis on Christmas. They features a holiday buffer for $33-  this buffet beat any strip buffet I tried in Vegas- no joke!!  King crab, shrimp, fresh oysters, lamb, prime rib, turkey, sushi, desserts, ice cream- and more!  Definitely ate my money's worth!!  

The dealers and pit crew are super friendly, and they offer $5 double deck blackjack on weekends. You would never find that in Vegas-

And it's only an hour away from Northstar-   Loooooooooooved it!!  Thank you Peppermill!!

We will be staying here again!!

02/01/13 | Link | Rating: 5.0
672. Galina L.
We really like Peppermill.  Rooms are comfortable and I love the mountain views (I read in the room a lot, while my husband is playing) nice variety of restaurants and quality of food.  I skip the spa, because their prices are too high and my experience with hotel spas is poor.  I also like their gambling, the odds are ever in your favor (well at least sometimes :-)

26/05/14 | Link | Rating: 5.0
673. Tammy N.
This is my husbands and my first time here in Reno. Wow what a great hotel to stay in for your first time. We had a great room with a spa and the shower had a steam room feature. The hotel also offered many places to eat and relax. The casino was very clean and a joy to be in even if you don't gamble like myself. However I did win 41.00 with a 1.00 slot machine :)  we decided to venture out finally to see Reno. However, we weren't impressed with anything else but our great hotel.  Easy checkout right from the room was a time saver. Well now off to explore Reno some more.
If your considering a hotel that is nice, clean, up to date this is the one.

15/08/13 | Link | Rating: 5.0
674. Sharon J.
This is the "go to" hotel for Reno.  I tell all my friends and family to stay here when they ask the best hotel in town....

30/08/13 | Link | Rating: 5.0
675. p g.
Had a wonderful time at the Peppermill Hotel Casino this past weekend. Went for a convention being held there. Had a small issue with our room but Mike at the front desk took care of it right away! The buffet is incredible to say the least and the hotel and casino were beautiful. We did not have a chance to use the pool or spa services but look forward to trying them out next time.

The economy rooms are o.k. but for a few dollars more, I suggest upgrading to the newer rooms.

Thank you Mike for taking such great care of us.

15/07/14 | Link | Rating: 4.0
676. Jami H.
Best place to stay in Reno.

25/06/14 | Link | Rating: 5.0
677. Dave M.
The best and fanciest place to go in Reno

20/12/14 | Link | Rating: 5.0
678. J Y.
This Hotel was beautiful. The pools were amazing. The room was clean. If you stay in the North Tower, it can be challenging to get to your room and it would be nice if one the pools were designated adult only as there were lots of kids in every pool kicking an splashing. But overall, our stay was great.

27/06/14 | Link | Rating: 4.0
679. Song S.
ONE STAR IS TOO MUCH FOR THIS HOTEL!
I am a local . My family and I decided to have a stay cation last Thursday, April 10 and 11th.
We were so excited because I had received a coupon for the hotel Tuscanny Tower Suite  for $119 a night. Weather was good we thought it would be fun to use pool enjoy restaurants and a little bit of gaming.
We checked in all was good. Room was great we were super excited.
Next step the pool. We went to the lower level and absolutely no chairs out and no towels and no service. So we went to the upper deck. This time we had chairs but no towels again! Again no service and no one told us this level was closed ! About an hour and a half later the upper deck was full of people because the lower level had no chairs if any kind. All of a sudden a supervisor for the pool area came out and told everyone they would be fined if we did not leave immediately. We and many other guests told the supervisor there were no chairs available on the lowered level . The supervisor actually told all of us WE were free to move chairs ourselves! I am not kidding. The Peppermill was worried about being fined for too many people on upper level but wasn't concerned about a lawsuit when we tried to move chairs down to lower level ourselves .
This should have been out last go round but we actually were hungry and decided to move our own chairs to the lower level.
We ordered pizza a large which showed up uncut! When we asked the restaurant if they could cut the pizza we were told , " if you go get the pizza and bring it to us we will have it cut". I never knew a vacation would feel just like home. Where I do all the work myself !
I just ended up ripping the pizza apart with my hands so I could just get the kids fed!
We went back to the room deciding if we should leave an I decided to call the front desk and ask for a supervisor. I ended up talking to Judy.
We told Judy we wanted to check out and we did not feel we should pay for the hotel stay . She agreed. First person that understood service!
I am so frustrated because I don't get a lot I time off and when I do I want to relax and just spend quality time with my friends and family. This was just a total bust in every way.
I can not understand how they are advertising getting voted best hotel.
I am a very experienced traveler and I am in the service industry so I know service. I felt like we were in a third world country!!!
Remember the saying if you have a good experience you might tell 1 or 2 people . Bad experience you will tell everyone that will listen. Guess what I am in front of 12 to 14 people a day doing nails and skin. Today alone I have told 2 clients. I am fully intending to spread the word. Peppermill Hotel and Spa is horrible. Stay away.

14/04/14 | Link | Rating: 1.0
680. Jay A.
Came back and saw a message from the Peppermill appended to the unfavorable review I gave them, and sent them an email. In typical Peppermill fashion, I never heard a word back from them. They clearly still do not care.

Just went to Reno again, and avoided the Peppermill like the plague. We stayed at the GSR, and had fantastic service and a great experience.

19/08/13 | Link | Rating: 1.0
681. Vivian K.
Very impressed with their Tuscany Suite rooms. Think the pictures describe how it already looks so I won't get too detailed into that, but everything in my room says the maids and staff paid attention to detail on cleanliness. 2 king size beds, large flat screen tv, mini bar and snack bar on sensors, bathroom half the size of the bedroom area where there are 2 sinks, shower, toilet room with a phone and a hot tub that can fit 2 people comfortably and a boudoir table. We even splurged and got room service since we had a 20 dollar credit thanks to Costco's current deal. Wifi in my room was horrible though but it was free. I also haven't checked out their other services such as the spa, pool, buffet, and night club yet however I hear they all sound wonderful.

Wish I didn't have to leave this place because so far this is one of the most luxurious hotels I've ever stayed at. Will be back.

03/02/13 | Link | Rating: 5.0
682. Matt R.
We stayed in the Tuscany Tower using the Costco special. What a great value. The room was very nice, clean and comfortable with lots of amenities. Staff was friendly and helped change our room right away when we were next to the ice machine. Casino is very legit, and I have never seen anything like the TV wall decorations (you'll get it when you go).

29/09/14 | Link | Rating: 5.0
683. Denise C.
We love staying at Peppermills when we are in Reno. Love the suite and swimming pool here. Best stay ever !

16/06/14 | Link | Rating: 4.0
684. E K.
Our 1st trip to reno.. Did lots of research before hand and peppermill was a good choice. We will definitely be back.  Everyone was friendly And helpful. The restraunts in the peppermill are so so. Biscottis is the only one that i could recommend. Love the lounges and the casino very clean again great service. Fireside is a must! Find the little gem and hang out at the bar we had a great time with wonderful service from Vaughn and Mark.
Its not too far from all the other casinos. We took the taxi down one day, bus down another to downtown and walked back from downtown as well. Room was wonderful! We booked the Grande Suite. With a hot tub it also had a steam feature in the shower making it a sauna.

18/12/13 | Link | Rating: 4.0
685. LT B.
I definitely love this place! My kids love to enjoy the jacuzzi in room, 2 times a day! They just didn't want to get out of there :)
The swimming pools are great to swim and also to take pictures :)
The grand suite is perfect for the family w/ 2 kids like us! But not for the view :(
Oh, one more thing to say, love the big screen everywhere, it's just like real and .... make me hungry lol :)
Last but not least, the vallet parking guys there are super duper professional and helful! We lost the vallet ticket, but they make us feel like their fault, OMG, if we have more, 100$ still less for the tips!

01/12/13 | Link | Rating: 5.0
686. Tom L.
We found the place very crowded and had to wait 2 extra hours for our room to be ready.  Check-in at 3 and still didn't get our room till 6.  If you want to use the pool you have to get up early to get a chair or everyone puts a towel on it to save it.  The drinks and food are very expensive.  $9 for a drink.  The jazz band in the evening is the saving grace for this place.

28/07/14 | Link | Rating: 2.0
687. Perfecto M.
Your experience may varry haha. No a bad place to hang out, go for drinks, dinner, breakfast, etc. The pool is pretty cool. Clubs are okay. They use to do a salsa night there at Edge Night Club, not sure if they still do that. Parking is not to bad depending on what event is going on. Don't like the casino because you can smell the smoke and not really into gambling anyways. Cool decor for the place, but a bit cheesey. They do host good Hot August Night events. All in all not a bad place to hang out. Thanks for reading my review.

09/07/14 | Link | Rating: 3.0
688. Tim W.
The food was great ! Joe ,our waiter is what really make the dining experience wonderful. He was great , very quick to get anything we needed.

09/07/14 | Link | Rating: 5.0
689. Dennis C.
Room service charged 70USD a night when nobody shows up. They refused to refined. Worst it happens

24/06/14 | Link | Rating: 1.0
690. James N.
I actually really enjoyed my stay here. Friendly workers, nice pool, and huge!

We came here after purchasing the $50 deal from a random dude at a business area. Had to call in to see if it was legit. It was!

$50 got us 2 nights at the hotel, $100 Hotel Credit, $10 Casino Credit, $25 Arcade Credit, and full access to their Spa (No services Included).

Parking was very easy and the pool is amazing at night. They did a really good job.

My only complaint is that there is a mandatory charge for house keeping at $25 a night and other hidden charges. We spent an extra $75 on their fees. We had a blast though so we didn't mind really.

One of the pool workers was really rude to us as well. We walked in 30 minutes before the pool was going to close and we asked for some towels, the little punk rolled his eyes at us and said, "Pool closes in 30." and proceeds to toss me two towels. There's a reason why I'm here enjoying myself and your little ass is working and serving me. It's your attitude. Learn some manners boy.

4 Stars!

11/09/13 |