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Company Info: Rating: 1.00
Address: 515 S Virginia St, Reno, NV, 89501 Hotels in Reno, NV
1. Eric B.
Worst. Hotel. Ever.
The parking lot had no less than 5 loitering junkies in it at any one time, which I can only assume were tenants of this hotel. The afternoon clerk was dismissive and brusk. The hallway on my floor had a "chemical" smell. If I had been more observant, I would have noticed that every door in this hotel has the marks of being broken into, repeatedly. The deadbolts on all the doors in this hotel are only operable by the staff, as they are all keyed alike, which means that guests cannot properly secure their doors when leaving. Only the doorknob had a tiny lock, which I found out was easily slipped by a credit card. I left my room for a couple hours, and upon my return, found that someone had gained access to my room and took all of my belongings. Complaining to the clerk did no good. He merely shrugged, and told me to take it up with the day manager. Upon going to sleep that night, I again heard someone trying to gain access to my room. Whether this was the same theif trying to steal any new items I may have bought, or a completely new thief, I do not know. The next morning, bringing it up to the day clerk, I was told that she had *no idea* there was a theft or drug problem in the hotel. In the future, I will be especially sure to check for damage to the door frame that suggests jimmying. I will demand a refund from the management if I cannot lock up my valuables, or if the deadbolts are inoperative. I will take my business elsewhere, and keep a closer eye on my valuables. I will NOT be staying at the Ponderosa Hotel. You get what you pay for. If you want cheap rooms, go elsewhere. The money I saved was more than displaced by the property I lost.
07/09/11 | Link
| Rating: 1.0
2. Justin M.
Horrible pit of filth and disgusting service complete with scammers. I showed up during the holiday season to try to get my cousin a room as he was passing through town. He needed a place to stay and didn't want to pay for the weekend rates of other hotels since he would only be sleeping there after we went out for the evening. I parked in the EMPTY lot and went out to the street to guide him in. With the one-way streets on the side and the changing lanes I wanted to make sure he didn't miss the entrance...next to the strip club. When I went into the dirty lobby full of drug addicts I was immediately turned off. After inquiring about the price of rooms and getting cash out of their ATM (oh yeah they only take cash), I went out to get my cousin's luggage and move him in. MY TRUCK WAS GONE. This happened in the matter of 5 minutes. The property manager watches the parking lot for potential victims and has a tow truck that he contracts with sit across the street. He told me that I could still get a room, but after I called the towing company they said I have to pay 205 dollars to get it out. The manager had a fearful look on his face as I was obviously upset and he knew that he messed up. I asked if there was anything I could do since I was indeed staying. He said that he would call the towing company and tell them to discount the tow. At this point I just needed my truck and asked what he could do. He returned and said that if I paid 60 dollars for a room (10) over his original quoted price, that he would get them to knock the tow price down from 260 to 205. I smiled and informed him that I was on to his scam since I had already gotten the price from the towing company. The staff are disgusting human beings, feeding off travelers that aren't renting by the hour. They will be seeing me in small claims court.
20/12/13 | Link
| Rating: 1.0
3. Michelle J.
The Ponderosa is not a business, it is a scam!!! They hover their very large, dark, empty parking lot waiting for innocent people to park in a spot near the neighboring restaurant but supposidly on their private property. Their scam partner, City Auto Tow is waiting right there to tow you and charge over $300, harass you, and make your life miserable in order to get your vehicle back!! This is a means of revenue that hurts legitimate businesses! I will never return to that restaurant and I will spread the word about these scammers every chance I get!!!
15/10/14 | Link
| Rating: 1.0
4. Mike A.
like bedbugs,cockroaches, and drunks then you feel at home here !!!! this hotel has a firebug 4 fires in 7 weeks !!!! hotel had to remove trash cans from all floors cause firebug setting them on fire !!! wifi is a scam pay $30.00 per device for password and user name then no signal in my room !!! psycho tweeter lady on desk monday thru friday !!! manager refuses to refund wifi so guess we see what small claims court says !!! manager is possible also a sex offender from 1989 ! this place is horrible and i will be moving a.s.a.p. place has
21/05/15 | Link
| Rating: 1.0