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Sands Regency Casino & Hotel in Reno, NV

Sands Regency Casino & Hotel in Reno, NV

Specialties

The convenient downtown location is easy to access from the freeway or the airport. The hotel provides plenty of free parking, complimentary airport shuttle plus the largest outdoor pool complex in downtown Reno that features special events throughout the summer. Our three connecting towers feature 833 spacious guest rooms with over 90% non smoking. Restaurants at the hotel are The Sands Buffet featuring fresh new flavors daily (starting at only $8.99 with a players card), The Original Mel's Diner, The Copa Bar & Grille plus the Cabana Café and Tacos Tijuana. The complimentary health club and Jacuzzi are located on the 17th floor for all guests. We also have a wedding chapel, salon and bike/ski shop on property. The casino is full service with 24 hour action featuring all the latest games, Bingo and Poker.

 

Company Info:

Rating: 2.48

Address: 345 N Arlington Ave, Reno, NV, 89501
  • Mon: Open 24 hours
  • Tue: Open 24 hours
  • Wed: Open 24 hours
  • Thu: Open 24 hours
  • Fri: Open 24 hours
  • Sat: Open 24 hours
  • Sun: Open 24 hours

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Comments (291):

1. Margie N.
All I know is my sister stayed here for $25/night, and she said the rooms are bigger than the ones on Virginia St.  I think its because the Sands is old school and was built before people figured out that they could make more money by cramming more people into a smaller space.  I would add the Sands to my list of places to price in addition to the other big hotels, and its close enough to the Legacy, Circus Circus, etc. if you want to visit them as well.

28/11/05 | Link | Rating: 4.0
2. anda z.
I had to cancel my reservation and boy I am glad I did. The cancellation process was something. First of all, it took me 20 minutes trying to find it on the web, after failed many times, I decided to call hotel to cancel it over the phone. A lady picked up and she told me I had to cancel via internet since I booked it via internet. I told her that I could not get the link for me to cancel, can she help me out. She said there was nothing she could do. I asked if I could talk to manager, she said the manager was not in. So I said is there anyone else I can talk to, she said she was the only one in reservation department. My god, the entire hotel, and it is holiday season, she was the only one. I asked again if they have customer care department that she can transfer me to, she said they have no such thing. By this moment, I was getting mad. So I told her I would hang up since I started losing it and it was not fair to her to be yelled at, since it was not her fault.
Finally I went back to website, and opened my eyes as big as possible, finally, under group reservation link, I saw something in very, very faint color, I moved my mouse there and found the link. I wonder if this was done intentionally and I hope it was not.

After canceled my reservation, I called hotel main line and asked for customer care department, the person told me he could transfer me to  but not sure if anyone was available. Sure enough, no one picked up the call. what a 'GREAT WAY' to take care of customers.

very BAD, BAD, BAD experience. My very first business review. too bad.

19/12/07 | Link | Rating: 1.0
3. Charlene R.
duuude this place sucks... this was my first time going to Reno, during New Years Eve 2008.  We only stayed here because it was the cheapest hotel in downtown Reno.  The restrooms were upstairs, which sucked.  What really sucked is that there was only one crap table in the ENTIRE CASINO.  How the hell can you only have one crap table in a casino? The rooms were big, but they were very dim.  The beds were so hard, you might as well have slept on the floor.  The bathrooms were clean.  I did like the vanity right outside the bathroom.  It was perfect for me to do my makeup.  I can honestly tell you that I will never stay there again.  If you like a cheap place with no frills, just a place to crash, then definitley stay here.  If not, pay a bit more and stay at the Silver Legacy or El Dorado.  They feel more Las Vegas-y than this hotel.

07/02/08 | Link | Rating: 2.0
4. Minda w.
with all the bad reviews, i was thinking the worst. i mean how great can a hotel be if it costs $29 on a weekday night? however, this place was our only viable saturday option. we pull in and the exterior looks ok. the lobby was smokey but there were lots of people in line for registration. registration was quick and painless. the lifts were old and creaky and the room door wouldn't open the first time around but the room was pretty decent for $67 a night. big comfy renovated room. safe bet right? do not stay near the elevator unless you plan to not sleep in your room. never had i had a worse experience with a near elevator room. all i could hear the whole night was the grinding of the elevator and the loud voices of people talking while waiting for the elevator. add to that a rumbling AC (turn it off and it gets hot, turn it on and you can't sleep) and rattling windows. i could not sleep the whole night. a decent affordable place but run if you get an elevator room.

14/09/09 | Link | Rating: 2.0
5. Steve J.
I've been going to Reno at least once per year for the last 20 years and  I've stayed at the Sands about a dozen times. The Sands has always been one of the better values around with big rooms costing about $50 less than some of the bigger hotels. The rooms are fairly large and are reported to be the largest in Reno. The beds are comfortable, the bathroom comes with a hair dryer and the little shampoo and lotion bottles. The room has a remote controlled TV with about 30 channels and the usual pay-per-view movies. All the employees there are friendly and I've never had too long a wait at check in (although I have seen some long times at times). The cocktail service is pretty good and they even have a tequila bar where you can get a real top shelf margarita. There are plenty of slots and table games, not too sure about the sports area. The only 9-6 video poker machines to be found are at the bars. The Sands seem to cater to the middle aged crowd. It's a few blocks off of the main strip but its only a short walk and the streets seem to be pretty safe even at night.

27/08/08 | Link | Rating: 3.0
6. Steven K.
This place is run by incompetents with bad attitudes. We had a reservation from Expedia, but it took 1 1/2 hours to get a room. First they told us we didn't have a room and it's Expedia's fault and there's nothing they can do. They were not impressed when we showed our confirmation. Come on, you're in the "hospitality" industry, at least put some effort into your job and be hospitable! The computer then coincidentally "went down" and the desk people walked off, telling us they'd check us in when they got back. Later, they realized it was their mistake, checked us in, and we had to try 5 rooms to get one that wasn't occupied! As in, we use the key they gave us, walk in, and there's people or luggage already there! Finally, we settled for a king size bed and two cots (another 40 min wait, but they were nice enough to comp us those) for two couples. Oh yeah, and a big jacuzzi right in the middle of the room, in front of the plate glass window facing the street. Nice! Too bad we're not exhibitionist swingers! The attitude of the front desk supervisor sucked, but this was not just one bad apple, for the experience was similar with all employees. Yes, this isn't the Ritz and it is cheap, that's why it's two stars. Also, my friend firmly asked to be comped something, and after much arguing they gave us four  wristbands for unlimited drinks. Were outta here after one night, but I hope our friends drink like Russian sailors on shore leave!

08/09/09 | Link | Rating: 2.0
7. Lauren L.
I stayed at the Sands because I needed 1) a place to sleep and 2) a place that was cheap.  It provided both.  The room was $42.99 a night.  Once you reserve, you cannot cancel.  They will charge you anyways.  It was comfortable, had a bed and bathroom and a tv.  I wish I'd taken a picture because it had this crazy blue suede-like wall on one side behind the beds that was hilarious.  The rooms are dimly lit to provide the perfect ambiance for doing coke, maybe?  I'm not sure.  It was cheap, I slept well and I didn't feel too sketched out with every lock on my door secured.

25/04/07 | Link | Rating: 3.0
8. R F.
This hotel doesn't pretend to be anything other than what it is - a great, cheap place to stay in Reno (which doesn't appear to be doing so well these days).  We just stayed over the Thanksgiving weekend for a two night total of $88!  Come on, where are you going to get that kind of deal ANYWHERE!  Our room was exactly like it appears in the website photos.  Colors are bright and gaudy - so what?  If your tastes are more refined, stay somewhere else - that's the best advice for all of these other reviewers that complained about room size, TV size (really?), sheets, towels, toilet flush time (again really?).... by the way, the walls are not paper thin, we rarely heard anything, with a family staying next door to us.  We always had plenty of towels etc - and the TV was fine.  You have a variety of food court type places downstairs if you don't want to walk far - with Fuzio being the 'high end' pasta and entree restaurant - which was very good and reasonable. Plenty of free parking - nice service -  clean - good location - a solid 3 stars, but giving it 4 stars for the price.

30/11/09 | Link | Rating: 4.0
9. Jane D.
We stayed at the Sands because it's cheap and we want to spend all our money gambling. The room is all you'd expect to have for 20 bucks a night. Clean and no bugs. It was quiet but we did stay during the week. The casino is quaint and the waitress' were very attentive even when I didn't have spare chip to tip. I was very satisfied with our stay there ... but I felt stressed when I needed to go to the Beach Club counter. Those ladies are militant.

05/06/10 | Link | Rating: 4.0
10. Madalina C.
I've stayed at Sand's twice and liked it. Yes, they are not a 5 star hotel, but for the money you pay, their rooms are very big and beautiful. The bad part is that there is no where to eat there in the evening. I do like Mel's for breakfast, but hate the fact that they don't have a nice, elegant place to have dinner at...

27/12/07 | Link | Rating: 3.0
11. Steve B.
This tired, smoky, old casino has definitely seen better days.  Old fashioned, dated neon signs tell you where you are in the casino..."Registration" above the front desk (and unlit), "Main Bar" at the bar, and so on.  Smoke and bottles of beer everywhere.  Not an upscale crowd like you find in Silver Legacy, Eldorado, or Circus Circus nearby.  Getting a Players Card at the Players desk, having to wait for the clerk to eat  her fried pork rinds out of a plastic bag while she issued my card.  The dinner buffet, at the Player's price of around $8, was simple and adequate with great desserts and good, friendly service.

19/12/09 | Link | Rating: 2.0
12. Tito C.
Cool hotel off the "strip." I had agreat time at this hotel.  Lots of people lots of booze and lots of mels.  Pool looked nice but it snowed on the first nite and the top floor has a spa and gym with nice suicide views.  Casino was not that cool at all and our shower was backing up.  Good thing it wasn't the toilet cuz i was flowin like a fro yo machine up there...................it must be the altitude?????

02/10/07 | Link | Rating: 3.0
13. Sprout S.
eh. it was okay. nothing special and nothing i'd like to come back too.

the room rate was only 99$ a night fri/sat and 44$ on sun. so it was cheap and cheap was what i got.

the room was okaaay. except it was noah's ark in the bathtub...the drain was clogged.

when in reno....

08/10/07 | Link | Rating: 2.0
14. Dan M.
Ok, how about D-U-M-P? Seriously, I've been in Motel 6s that were better appointed. When was the last time you stayed in a hotel that had no iron or ironing board? I had to ask for one and then the dope that delivered it made me SIGN for it! (What was I going to do? Put an ironing board in my carry on luggage?) If you're like me and don't gamble, there ain't a lot to do in Reno. The preprogrammed TV channels are awful, so want to watch a movie? You'll either have to put up a $50 cash deposit or go downstairs and let the toothless weirdos at the front desk swipe your credit card (so why did I give them a credit card when I checked in- what exactly did they do with it?) The room was dirty, the bedding uncomfortable, the lighting almost none existent and overall not some place you want to hang out. If I ever need to go to Reno again, I'll stay at Siena. Or maybe one of the many flophouses that have monthly rates- I'm sure the experience would be equivalent.

22/09/10 | Link | Rating: 1.0
15. Tom C.
I can't believe how much I regret staying at the Sands Regency.  The people were rude to us, the room was dirty and had a visible certain-type-of-stain on the headboard of the bed, and accidentally leaving my cell phone in the room post-checkout was a huge mistake.  I realized I left it behind about 2 hours into my drive back to San Francisco and called up the Sands Regency to find out if they had it.  They confirmed that they did have it, and the lost and found person suggested it "would probably be easier" for us to turn around and drive the 2 hours back to Reno to pick up the phone in person.  Thinking back, they were right.  It really would have been easier.

I called in the next day to find out my options for getting it shipped to me and I was told that I needed to speak with Don, who was not in at that point.  I was allowed to speak with Lost and Found, but everyone there said there is nothing they can do, including even verifying that they have my phone, if Don isn't there.  One wonders why Don bothers to even have people answer the phone if he's not going to train them to do anything once they have.  The next day I spoke with Don, who was extremely rude but did agree to accept a Fedex label via fax from me.  He made it clear that it would take "a few days" to put my phone in a box, which is fairly alarming, but I'm a reasonable guy, so I didn't argue the point.

I asked if they could ship it to me, and even though the person I was speaking with was holding my phone in her hand, she said I would have to wait two days for the appropriate person to come into work who could ship it to me.  I spoke with Don, the "appropriate person," two days letter when he decided to come into work, and he informed me that because of "internal processes" it would take an additional two days to put the phone into a box because he's "extremely busy."  I've been extremely polite and have offered a number of solutions, including an offer to have a courier come by to pick it up, but for some reason the Sands is intent on making this process as difficult as possible.  The lost and found guy continues not to return my messages and is evidently unconcerned.  It's astounding this place is still in business.

Every day it's some new reason why they haven't been able to put my phone in a box yet, and no one dares touch it except the almighty Don, who evidently is the only person allowed to be involved in such matters.  Although Don has assured me he gave it to Fedex, the tracking number tells another story.  Now he's saying my phone is "in the warehouse," which, upon further questioning, turns out to be a small room that is used for mailing packages.  Today is Don's day off, and no one is allowed to enter his royal sanctum until he gets back.  Both Barbara and Sarah have made it clear they are unconcerned and there is a strong undertone in our conversation screaming "I don't care about you, and I just want you off the phone."

Never stay at this hotel.  Ever.

14/03/09 | Link | Rating: 1.0
16. ICHUN L.
cheap cheap cheap!

I found they have $40 for two nights(Friday and Saturday!!not useless weekdays) almost every week recently. I went there last for 2 weekends(X'mas and New Year, X'mas is $25/night). $40 for two nights for two Queen bads for four ppl!! What a deal. Booked it in Expedia and travelocity. The promotion sometimes doesn't show up in their official sites.

08/01/09 | Link | Rating: 5.0
17. Keaton H.
Was here in mid-May. Requested a room on the top floor of the Dynasty Tower facing the strip. Was told no rooms were available, but *after* our check-in ..our Father managed to get a room on the top floor of Dynasty Tower facing the strip. Spoke to a different desk agent and finally managed to get what we wanted. Turned out there *was* a room on top floor of the Dynasty Tower facing the strip. Happened to be right next door to our father! We come to the Sands Regency every year in mid-May and the pool has always been open. This year it was closed (for no apparent reason). Our sister attempted to speak to the Hotel Manager who refused to talk to her. We'll be making different arrangements next year. Oh yes, they don't offer free wi-fi either. Lame. Other than all that negative stuff, the rooms are nice, the casino is nice, the staff (except the manager) seem friendly, and it's awesome that Mel's Diner is there.

15/07/10 | Link | Rating: 2.0
18. Larisa S.
This is an okay place to stay if you're going to Reno but have a lot of activities planned. The hotel is right off of the freeway, has a lot of parking and is within walking distance of the bigger (and better) casinos and a quaint park/downtown area by the Truckee river.

But seriously, please plan on using your room for sleeping only. The rooms are very dimly lit and I swear to god they are hermetically sealed -- I actually got a terrible sinus/migrane headache while staying here. Absolutely no air flow whatsoever. My review would probably be poorer if I had actually paid for my stay and had a frame of reference for how much the room cost.

16/04/07 | Link | Rating: 3.0
19. Melinda B.
Great hotel if you are broke and you just need a room to crash in!
I think I got the AAA rate of $33/nt and I hosted a party in the rooms... I let the desk agent know so she just put me on the lowest floor so we could make noise but not disturb... what a nice way to have your needs met :).
The hotel is really low grade, but not the worst in cleanliness. It's what you would imagine Reno to be like. But for the price, who cares? :)

15/06/07 | Link | Rating: 3.0
20. Ross p.
$25 a nite.worth $60.i`ll stay again.

23/08/08 | Link | Rating: 3.0
21. Reed A.
I went to Reno to campaign for Obama, but had to spend my first night in town at the Sands.  I was there over Labor Day weekend, so it was crowded.  I'm not a huge casino-lover, so this review is going to be biased.  I had a terrible night sleep at the Sands, and the room wasn't as cheap as I'd heard they were, either.  The air unit in the room sounded like a jet engine, and disrupted my sleep many times.  That along with the numerous car alarms that kept going off in the parking lot below.  I live in Oakland, and I'm used to that, but it was too much at the Sands.  I was much happier to stay as a guest in someone's house for the rest of the weekend than stick it out in the sands.

28/09/08 | Link | Rating: 2.0
22. Vanessa G.
Reviews for this hotel were all over the place so I took a chance it was cheap & last minute. Well you know that saying you get what you pay for, it's soooo true!! We checked in late around 1130pm but we werent the only ones checking in, desk clerk was nice, our room was on the 14th floor right next to the ice machine & elevator so far so good. Room was clean & you can tell they just recently wallpapered & painted to update the room, old skool big box TV ok with local channels. The door did not have a dead bolt or a lock inside? No bed bugs which was GREAT (my bf wrks for pest control & they are on the rise) we inspected before settling in. Down part when we were trying to sleep all we heard was the elevator going up & down I guess our wall was next to it & it was loud. So much for thinking I was lucky for getting the room next to the elevator & ice machine. The next day we left to eat at another casino & came back to find the parking lot structure blocked off saying lot full? WTH? No street parking either, well we went in anyway & there was PLENTY of parking after the 3rd floor we parked on the 4th little did we know that the elevator only worked from 3rd floor to 2nd floor? Seriously? Fine exercise ok lol We checked out or well I attempted to check out nothing in my paperwork, or online did it say how to check out besides the obvious go to the desk which we had no time for because we were in a major rush so I just left the room card in the room. Hoping all goes well now.

06/06/11 | Link | Rating: 3.0
23. Renee R.
I had heard of the Sands---well, the Sands in Vegas, where Frank, Dean, and Sammy played during the Rat Pack's reign as the coolest of cool.

When I learned I had a reservation for the Sands in Reno---I was giddy with excitement! It was going to be a ring-a-ding-ding weekend.

My ring and my ding were kind of left hanging. the casino smelled--of smoke, sweat, and something I am not quite sure of.

The breakfast buffet---I can not even go into it. Food--not good, 'nuf said.

But the rooms, the rooms are fabulous! Huge rooms, with bright colors and silky curtains dividing the foyer from the main room. I felt like a princess with all of that space. I was so surprised by the room that I almost forgot that I had to drive around for 20 min looking for a parking space ---it was Pride weekend.

LOVE the rooms, hated everything else about the Sands.

01/09/07 | Link | Rating: 2.0
24. Barbara T.
Gross... just gross.  I don't even know where to begin really.  My friends booked this place, so at least it wasn't my fault.  It was soooo dirty... as in refuse to walk on the carpet without flip flops dirty.  The whole room felt dark, dingy and moldy to start...  but the worst part... and mind you I dry heave again at the memory, was when we peeled back the CSI bedspread and found dried blood on the top "white" sheet.  Not one tiny spot either, but 8-10 very noticible spots right near the top.  There was no way this bed was made without that being noticed AND I am pretty sure it was not stained, but fresh... you can tell the difference.  Either way that sheet should NOT have been used EVER again.  They brought us new sheets, however had the room been in my name I would have demanded the manager & a refund, but didnt want to make waves for my friends who'd stayed the night prior as well.  Don't stay here unless you want herpegonasyphilaids... or scabies or both.  I wish I could have dipped myself in rubbing alcohol every time I walked out the door.

30/09/10 | Link | Rating: 1.0
25. Bill K.
CHEAP, $45 for Friday night and $3 blackjack, lol. Room was rather big too, and it's close to the other casinos. The place ain't much, but it's a solid deal.

20/12/08 | Link | Rating: 3.0
26. Sharise C.
Great food. Friendly service. Gym and detached pool. Two hot tubs. One inside. One outside. However they are hard to find. Not too crowded. Caters to an older crowd however...45+. Still a nice place to stay.

20/09/11 | Link | Rating: 4.0
27. Lozz Y.
Okay place. Casino is clean and has friendly slot attendants. The line for the player's club was long, but fast. The layout of the casino is not one large casino floor. It is separated into a bunch of rooms. Slot machines are alright with an okay selection.

08/04/10 | Link | Rating: 3.0
28. Paul X.
The parent company's name 'Terribles' says it all.    It is terrible.

Even the outside looks old.

We stayed at the hotel for 2 nights for $57.    Turned out that other hotels had similar deals, except with complimentary food and gambling coupons.

For a non-smoker, the place is the pits.  The ceiling is low, so smoke hung around the gambling floor.  Even the rooms stunk of smoke.  The air vents looked old and had streaks of built-up dirt/dust on them.  Didn't look like anyone cleaned them in ages.  The dusky place just didn't look too inviting.  

The cocktail waitresses?  Well...let's just call them cocktail madams.    Even the patrons were of the older crowd.

O.  The room's walls are paper thin.  We heard our neighbor arguing and their baby crying all night.  The wife/girlfriend/lover/maid/etc pleaded with the live-in/husband/boyfriend/whatever to take them home.  He slammed the door and that was that.  Bring ear plugs.

One thing I have to give kudos for is the shower water pressure.  After a long hard day of skiing, the shower head's water pressure felt like a masseuse.

11/01/09 | Link | Rating: 1.0
29. Jona C.
We stayed here after a day at Mt. Rose solely for the purpose to wash and rest up.  It was well worth the $30/night.  The room is a little out dated but was clean and spacious.  Beds were comfy as I got a good night's rest minus the snoring of my friends.  Everyone here all has the same dream in mind, to win it big but unfortunately it seems a little depressing and they all look washed out.

02/02/10 | Link | Rating: 4.0
30. Dick R.
So we just got back from 4 days at the Sands as our temporary residence while we bowled in the National Bowling Tournament. If you'll bear with me providing some background I'll explain my rating.

We booked a package with Southwest Air and the Sands last fall. The package price was good. About 3 weeks prior to this trip we decided to check online reviews of the Sands and were appalled. Complaints about the beds (and in some cases bed bugs) were rampant. The facility was labeled as outdated and only good if you went to town to party. we called the hotel to express our concerns and potentially switch to another facility. We were told that the bed issue was either corrected or in the process of being corrected and they assure us we would not be disappointed so we decided to give it a go.

We arrived on a Tuesday morning about 9:30 understanding that check in was 3pm. My wife had recently broken her foot and was in a walking boot with crutches. The woman at the desk confirmed nothing was ready yet so we asked if we could pre check in and she said they didn't do that. She then asked if we wanted to upgrade for $20 per nite but we said we would just check our bags with the bellman and come back later. She kept searching and after a couple of minutes said she had found a room that was ready and was upgrading us for being so nice. We got a key and were able to take out bags up.

The room itself was clean and good size. The bed was a king and appeared to be a new Serta mattress and box spring and was actually comfortable. The bed sat up on a raised platform that had a metal rail that was various shades of black (it needs to be repainted). The TV was an older cathode tube but had a good picture. Internet access was available at an extra cost (we didn't buy it). the bathroom was clean and reasonable.

The room keys are electronic and failed to work a couple of times so we had them replaced. Ice is on each floor with a pepsi product machine.

The bell staff was extremely helpful and answered questions. At the time of our departure this morning we misunderstood the time. They called the van and it came back to pick us up!

The casino and facilities in general were clean and decent if a bit dated. The staff was friendly and supportive. The buffet they had was meager and we only went once. For breakfast we at at Mel's Diner several times and had good food at decent prices.

In short the bed issue that was so prevalent appears to have been dealt with. At week day rates of around $30 and a Fri/Sat rate of about $70 it wasn't bad. You do need to walk downtown but it's only about 4 blocks. St. Mary's Medical Center is 2 blocks away.

Given that we just finished this trip on March 20th 2010 you just might want to reconsider the negative reports and give it a shot.

20/03/10 | Link | Rating: 4.0
31. NELSON M.
I like this Hotel. The people are friendlier than most and the overall feel is that of a small casino. If you like Grilled cheese sandwiches at 12:00 Midnight, Mel's Diner has awesome ones. If you like milkshakes, ask for actual " Milk " shakes and they ill personally make you one. Ohh sooo good. Two drawbacks of this casino is location, about a block away from any other. Finally, there is smoking! I hate smoking ,especially when people are sitting next to you smoking not caring about you breathing those toxins in. Overall, I would barely recommend this casino.

29/12/09 | Link | Rating: 3.0
32. Nic P.
We showed up in Reno and didn't know where to stay. We stood on the corner and called all the different casinos that we could see from there. Sands was the cheapest for all of us to stay together. We got there. Didn't like how there was only one elevator from the parking garage. The inside was like a typical casino. The room was pretty nice. One bed had a super hard mattress and the other was pretty soft. It was weird. The bathroom was nice. Everything was pretty well set.

27/09/09 | Link | Rating: 4.0
33. Pierce S.
Last week was about our 10th stay at The Sands. We keep going back because:

The Good: The price is right and no "rip off" resort fees like a lot of other hotel casinos. Go to their web site for the rate calendar. Rates are as low as $10+ tax (early 2010) to the special internet rate of $25+tax last week. The rooms are good sized with a comfortable bed and pretty clean. Staff is friendly, with quick, ez check-in. Excellent parking with only a very short walk to the entrance and only a few seconds further to the elevators. Good spa on the top floor of the Empress Tower. Great view of the Sierras in winter from the jacuzzi. Empress Tower is all non-smoking. Easy walk to the ballpark.

The Bad (or so-so): If you are a non-smoker, you will have to run the gauntlet on the way to the elevator or in the casino. Don't expect high resolution, 200 channel TV. Carpets a bit tired in the hallways.

The Ugly: Nothing really unless smokers drive you crazy.

If you make an occasional trip to Reno for the shows, flat screen TVs, the softest towels, upscale restaurants and don't mind paying the "resort fee", The Sands will only get one star. However, if you are on a budget or retired (is that possible these days?), want a good sized, clean comfortable room, a good spa, good parking, easy walking everywhere, it's five stars every visit.

We live 90 minutes away and love to take a last minute trip to Reno to see the Aces play baseball in a SUPER stadium and have dinner afterward in Reno's great restaurants. The Sands fits the bill perfectly as an overnight spot.

Tip: Ask for a room as high as possible facing the mountains in the Empress Tower. Great sunsets and early evening views with no sun in the morning.

17/08/10 | Link | Rating: 3.0
34. Erinn L.
Nearly spur of the moment we decided to hit up Reno for Hot August Nights...even though I'm not much of a car person in my day to day life I have a deep abiding respect (ok, lust) for 67-68 Camaros.  Well, I should say, "had."   As my fickle heart is now deeply in lust for a 66 Riviera, a.k.a. the Sexiest Car Ever Made.  

I digress.  Point is - we were heading to Reno on short notice and not a lotta cash.  So I found us a good deal at The Sand Regency.  I'd never heard of it and actually expected a total dump.  I don't know if we got lucky (well actually...nevermind) or if I just have a way of talking to check-in clerks but we got a really nice room.  Corner of the building far from the elevators and ice machines, quiet, and BIG with reasonably comfy king size bed and large clean bathroom...for cheap, it rocked!  I've stayed at pricier places in Vegas they didn't even give you real glass "glasses" or an ice bucket.  I always have to fill up the ice bucket even if I don't use it.  Just me.

Clean room, but garish colors and weird ass blue suede wallpaper.  I forgive such things in Nevada only.  Great view too.  

Unfortunately they have some lame-ass policy over holiday weekends that forces you to arrive on Friday night so we aren't staying there this round.  Too bad Sands!

Oh, didn't play the casino...it didn't do it for us, strange lay-out and odd patrons. And, Mel's Diner suuuuucked both service and food.

30/08/07 | Link | Rating: 3.0
35. Christine W.
This is actually a 2.5 star review.  For $30 a night (what we paid with a coupon), I had no issues with the place.  Granted, the rooms look like "Rainbow Brite Does Reno", but did I mention it was $30 per night?  Bed and pillows were fine - in other words, I didn't notice if they were lacking in some respect.

Casino is, well - it looks kind of gritty and shady, but we didn't experience any problems with the staff or fellow "patrons".  (Our friends particularly appreciated the $1 Bud Lights the casino was offering all weekend - as I have *some* standards, I sacrificed the $2.50 per Heineken.)  Word to the wise - if you think you'd like to be cute and join the old fogies for some bingo, think again.  Bingo is apparently LIFE OR DEATH to the Matlock crowd - they certainly didn't appreciate our group of drunken whippersnappers asking questions about "daubers" and "what game are we playing now?"  Said Matlock crowd was super-pissed when one of our group actually won!  I swear, dentures were flying all over the place!

However, the staff was very accommodating - we thought we'd be snowed in and they graciously allowed us to extend our stay a night for only $10 even though we didn't have that coupon - and all in all, everyone had a good time.  Let's face it, if you're going to Reno, chances are you're not spending a lot of time in the rooms anyway, so as long as they're clean and relatively comfy, who cares?

02/03/10 | Link | Rating: 2.0
36. Karen L.
Ghetto hotel, but we got a buy one get one free special so I can't be too harsh. You get what you pay for obviously. This review is primarily for their awesome prime rib and lobster special for $13.99, their shrimp cocktail for $1.99, and their breakfast special for $3.99. Good food, even better prices!

10/09/09 | Link | Rating: 4.0
37. Don S.
Okay, I read many of the other reviews before booking the Sands. I was a bit leary....I'd have to say I don't know what these other folks were thinking. The room was great. Looked exactly like the photos at their website, clean but basic. The buffet in the hotel was cheap and tasty.

I'll stay again.

26/04/10 | Link | Rating: 4.0
38. Gregor G.
Given that my preconceived notion of this place was one of abject terror, it really wasn't as bad as you might expect. The room was no-frills, but *appeared* cleanish. Natch, I stripped our bedspreads off first-thing to sequester any scabies or scat remnants, but really, when you're in tuh-rashy Reno, how often will you be in your room, anyway? We just used it to shower, disco-nap, and eventually pass out, so even though its paper-thin walls made for some rather noisy moments, it was cheap and never too crowded in the casino. Oh, and they have an on-site Arby's. bwahahahahahaha.

13/04/09 | Link | Rating: 3.0
39. Melissa R.
Very ghetto and outdated! Uncomfortable beds, mismatched furniture, itchy bedding, the walls are so thin, I could hear the neighbors "doing their thing."  How terrible! As a last minute plan, my family booked our stay here. It's not TOO too bad here, but coming here after 2 nights at Planet Hollywood, Las Vegas the weekend before makes this place look and feel like a dump. :)

09/09/09 | Link | Rating: 1.0
40. Rox S.
By far the worse hotel experience ever.....we booked several rooms on expedia for double beds .... When we arrived we were told those rooms were not available....they were already paid for so no point goin else where, also there was a car show going on that week so finding another room would have been impossible.    To make a long story short, management was horrible and unhelpful.... The rooms were decent but had one too many mirrors like it was design for a pimp and his hoes....I would not recommend this hotel if u plan on enjoying ur trip....also the ppl here are rude, cranky, miserable and should really consider using their money to buy a personality instead gambling with it.

11/08/10 | Link | Rating: 1.0
41. Steven H.
Hmm looks like they've tried to remodel the place a bit since I've last visited.  The casino and public areas are brighter and cleaner now, but the rooms aren't as updated.  I don't mind staying here as it's on the cheaper side but definitely not of the higher caliber in Reno (not that Reno is high caliber period).

15/09/10 | Link | Rating: 3.0
42. Bryan F.
Its still an old-timers place thats continued to upgrade without really losing its less than attractive charm. Located in an undesirable area west of Virginia Streets main casino attractions, the casino and hotel still have all the amenities to keep your interest peaked. A pool thats off the parking lot in the back where the homeless tend to hang and watch you sunbath and swim and a Mels Diner to feed your hangover 50s style. But the most important amenity has got to be where you belly up for stiff drinks. Theres 2 or 3? different themed bars located throughout the casino and when you check in you get free drink coupons. Use them!

Casino floor is small, mostly slots and those stupid new video game slots that you cant figure what wins and why. Theres a few table games for Roulette, Craps and different card games, Blackjack being the king.

Walking distance to everything on casino row. Just watch your back because you might run into my brother Dave and then youre sure to be on a Cops in Reno episode.

11/10/08 | Link | Rating: 4.0
43. Brad S.
Room cleanliness and modernity (is that a word?) was good.  Employees were friendly. Location is great.  However, check-in took 30-45 minutes, you can't turn the a/c below 69 degrees so it got very warm at night, and the walls are PAPER THIN.  We had trouble sleeping both nights that we were there due to noise from the other room.  Granted the people in the room next to us were loud and obnoxious and after all it is Reno, but it sounded like they were in our room.  It was pretty miserable from that perspective.

29/05/12 | Link | Rating: 2.0
44. Keith B.
Probably the worst hotel in Reno, most of the time though, the price is right, but not right enough to earn it two stars, for no other reason than the Cal Neva and Circus Circus are usually comparable in price, and both of those are better hotels and casinos than the Sands. Rooms are usually dirty, and don't even bother expecting a warm shower. As others have pointed out, a lot of the rooms have been smoked in, and a lot of riff-raff stays here so plan on being woken up around 2 or 3 in the morning. The casino is pretty much awful - only a few card tables and none with low limits. Drink service extremely slow. There is a Mel's inside which is kind of cool, but again, it's probably the worst casino in Reno.

10/02/11 | Link | Rating: 1.0
45. Yelp-alholic T.
Sands is definitely one of the smaller casino hotels around reno, but for the money paid, you get what you get. we stayed on a friday and saturday, one room for about $100 total. it was a special or something, but i'm sure it's a lot cheaper during off season and non weekend.

i agree with everything saying that the room is big. that doesn't mean there's a lot of amenities, though. no fridge, microwave, coffee maker, etc. television was pretty small, and had only 30 or so channels. (channel line up sucked though.. a lot of ESPN for one weekend) there was a weird smell, but it was bearable. definitely heard people in the hallways, so walls are thin i guess. bathroom was pretty big, too. i guess the only thing worth mentioning about their rooms is how spacious it is. we slept well on both nights.

casino area is pretty small, too. restaurants include mels, some cafes, all you can eat steak buffet for $12.99, and some asian fusion restaurant. steak buffet was pretty good, great choices and great price. loved the desserts. cocktail waitresses aren't too pushy with the drinks. there's really not a lot to say about the casino, it's pretty small and not a lot to do. maybe the fitness center they have at the top with a hot tub/jacuzzi/sauna/massage. again, it's pretty small and the smell of chlorine can be traced back to the exercise room. view is good tho.

overall, it's worth it to stay here. you can always walk or drive to other larger casinos. if you're looking for something cheap and don't have high expectations, this is it for you.

23/01/09 | Link | Rating: 3.0
46. Tim S.
I called to make a reservation for Street Vibrations. I was a little hesitant because I had always heard the stories about prostitutes etc. at the Sands. I figured that we would be OK if we just checked in and went to our room. I asked if they had a local's discount as we only live about an hour away and the room was only for the convenience of sleeping after an evening show. Imagine my surprise when I was told that people from Northern Nevada or outlying areas (Tahoe) are assessed an extra $100 deposit because "they cause most of the damage to the rooms."  This told me 2 things: 1. The rooms are likely damaged from parties in the room. 2. This is profiling and discrimination.  They told me that no other geographic areas had this charge. How would that go over if I was from Oakland and was told that people from Oakland are assessed an extra charge because they do most of the damage. No. The Sands can keep the room for some of their professional women.

11/09/11 | Link | Rating: 1.0
47. R T.
Pretty cheap for a room.
The buffet is BAD.
Imagine: Left over school cafeteria food, brought together, served to you in buffet format. BAD

09/03/09 | Link | Rating: 2.0
48. Jason C.
I have stayed here more times than I can count. It's the only place I stay when in Reno. From Seattle it is a cheap getaway to escape those gray drizzly spring days to find sun and temps. in the upper 80's.
Staff is friendly and even though Im not a huge gambler the comps are very generous. I rarely pay more than 25 a night on weekdays and when gambling' you can still get a free drink without waiting an eternity.
The work out room is on the top floor and overlooks Reno. The hot tub is also up there and  is right next to a window with a great view.  
Shady characters are common in Reno and they too like the Sands.  Security does a good job at keeping the riff raff moving on but you really need to keep personal possesions secure.  
At night you may want to take a taxi the 2 blocks to the main strip but if you choose to walk, do it in a group or be very aware of your surroundings. This isn't a knock on the Sands but is the truth about Reno, lots of drug crimes and prostittution. Also be aware that there are no safes in the rooms to lock belongings.
The pool is a short walk across the parking lot from the hotel. It is nothing fancy but I love it. Great pool bar with affordable drinks. They have pool parties twice a week  in the summer where they open up the pool to locals, bring in local bands and have food and drink specials. I've been to a few and they are a blast.
My 5 star rating is based on what you get for your money. Great friendly service, clean rooms, good comps and cheap drinks.

15/10/10 | Link | Rating: 5.0
49. Beverly B.
They were very accomodating to the disabled and to pets. And because of this their rating should be higher. A very nice hotel, I must say. Only downpour is they have a lack of security, esp. between the hours of 2 to 5AM. This is a problem because as you are having fun and relaxing, the bottom-feeders are in control of the tank. My purse was stolen in the casino, and the next night, odd looking people were approaching me to buy their stolen goods. Not too cool! I brought my concerns to the night security manager who stated " we are short staffed"? But yet during the day hours, the security staff is in such abundance that they are falling all over themselves!
They are looking for pets on the 8th floor instead of looking for thieves who roam around the casino at night, looking for prey.
I may go back or not. Reno is in a sad financial sate, thats for sure.
Be prepared to lose, and I mean not at the casino.

30/06/12 | Link | Rating: 4.0
50. Alan N.
I was on Expedia and needed a room for one night. I found the Sands Regency available for under $30. I took it and was expecting to basically get what I was paying for.

I was quite surprised, the rooms were huge and clean. The only problem we found was the shower, there wasn't enough pressure coming through.

It far surpassed the price that we paid.

30/12/08 | Link | Rating: 3.0
51. Matt G.
After the very last game of the night of the NCAA basketball, Matt went this Casino, under 30 degrees temperature to gamble some more and get something to eat...by himself.

There is a Mel's Diner inside the casino. Matt ordered the Patty-Melt Burger with warm tea. The burger costs $6.95 and comes with tasty French Fries and half of a pickle. The entire city of Reno was very lively including this casino and diner. So the wait took somewhat long, but did it's best to be on Matt's table.

There are more restaurants at one of Reno's oldest including a Italian Restaurant, Subway and yes, a Arby's. Hear that Ed M?

15/03/07 | Link | Rating: 3.0
52. Steve N.
i'm giving this 4 stars not because I believe it's a 4 star resort - it's not.  But it gives you the "casino hotel" experience for an unbelivable value - and truthfully, the place isn't all that bad.

For instance, if you book through orbitz, you can get a non-smoking room with a king bed for $22.00 a night, during the week.  This, alone, might be reason to give the Sands four stars.  Once all the taxes are added on, it's $26.00.  For $26, where else can you stay in a clean room, with room service until 2 AM, with a full service casino downstairs, several restaurants, a sandwich shop that makes delicious roast beef and provolone sandwiches, and a Mel's, one of the best 24 hour coffee shops around.  

In addition, there's a fitness center on the top floor with unbelievable views.  It's a shitty fitness center, don't get me wrong.  It's not like a spa you'd see at the Bellagio, however there are ellipticals, stair steppers, free weights, treadmills, a TV, a nice big hottub, a locker room...everything you need to keep in shape in a "no-frills" way.  It's free to use, too.  Heck, some hotels would charge $25 just to access the fitness center.  Keep in mind, the entire night here is only $22 on orbitz.

The front desk staff aren't super happy or friendly, however the staff in the poker room were extremely friendly and cordial.  They treat you as if you're their best friend.  There are all the casino games you'd want, at low limits.  On the downside, the casino is more smokey than most.

El Dorado and Silver Legacy would be a better experience, but would probably cost $50 or more per night.  At the Sands, you get a "ghetto" version of a casino resort, but to me, the "ghetto" aspect is really more like an "old school" casino and hotel...and in many ways that's more enjoyable than all the fake glitz and glamour of the more expensive places.  This is a casino where real people can stay, who don't have to be afraid they're not trendy enough.  If you can put on a pair of underwear and a t-shirt, you're trendy enough to stay here.

Fuzio's is a relatively new restaurant that opened here - it's a really great noodle-fusion type place...where you can get all sorts of noodle dishes, from italian to chinese.  Their motto is "Get more for your penne" or something corny, but it's really good food at reasonable prices.  Mel's is a decent place for a burger and fries.  The sandwich shop has great sandwiches.  There is a new york steak buffet that I heard was good, but didn't have time to try.  And there's Arby's if you have a craving for roast beef or a milkshake.

And if all else fails, the walk to the other casinos in downtown is no more than 3 minutes.  It's literally just a block away.

15/03/08 | Link | Rating: 4.0
53. Alanna K.
$22 to stay the night here??? Um, seriously, you can't really bitch about the stay when you're paying nothing for a room.  But I have to say maybe we just lucked out in a decent room.  It was clean, and pretty huge.  It had high ceilings, and the furniture in it was more modern looking and up to date.  You can tell it was pretty new too.  No big problems here, just sucked that you had to carry your stuff through the casino floor depending on which tower you're in.  Other than that, no huge complaints.  Would stay here again when driving to CA...!

21/04/11 | Link | Rating: 4.0
54. Pete J.
The SANDS! Every kid dreams of staying here one day, & this past weekend I finally got my shot.

The one thing that struck me when I walked in the door was how the lobby smelled like stale, cheap cigarette smoke, but I couldn't even catch a single whiff of broken dreams in the air. At that point, I knew we'd found the right place.

We pretty much ransacked our room, 3rd grade rockstar-style (cupcakes smooshed against the window, crackers in the bed, etc.), & were up until nearly 6am dressed up like old timers having a dance party which moved between hotel room, hallway, lobby, & parking lot. The staff at the Sands was great, & gave us no trouble for the relatively harmless bender we undertook.

This place is nothing but class.

23/10/08 | Link | Rating: 4.0
55. Jennifer T.
Well, $60 for 2 nights on hotels.com ...it was just a place to crash after skiing...however we rolled in around midnight on Friday and there were only 2 people doing the checking in and about a line of 30.people who just drove up..yes the casino floor is right there so it's smoky and LOUD ...there was a blue band playing.

Anyhow what I found hilarious was that they didn't take a credit card for "miscellaneous" expenses. We stayed at the Silver Legacy 2 weeks before and they have a $3 "resort" fee per night, plus my BF accidentally ordered the 24 hour porn channel (what an accident)...but the Sands, I guess they don't care if you steal towels or anything because they don't take your card when you check in if you've prepaid through a internet booking site.

Anyhow, the long and short of it is, cheap and clean, big white trash crowd whereas the Silver Legacy/Circus Circus/El Dorado is like 85% Asians who crowd the walkways, make the wait at the Buffet 3+ hours and walk around in the underwear on the floor to get ice...but whatever...it's just a place to sleep.

13/02/09 | Link | Rating: 2.0
56. C D.
You may get what you pay for with this place but I don't think I paid for BED BUGS.  Covered in bites, as in covered, all over.  I didn't realize I had been bitten until I got home so now they are saying that there is no proof I was bitten in their hotel.  So, some advice: check your room before you commit to it, don't put your luggage on the floor and most importantly, if you see a small smear of blood (google image: bed bug bite blood stain) report it ASAP before you leave the premises.

08/09/12 | Link | Rating: 1.0
57. Jakki G.
Overall, this hotel was decent. Cheap drinks, clean room, good view, and ok staff. But why, do you ask, did I rate this place with one star? Two words: bed bugs. I was sitting on my bed at about 11 pm at night and a little friend started crawling across the white sheets. I grabbed it an took it to the bathroom to get a good look. Definitely a fat, nasty little bed bug. I proceeded to check the two beds and didn't see any more, but one was enough. Now I have to wash all my clothing in hot water and worry about bringing the critters into my home. If you don't believe me about the bed bugs, check out the bed bug registry on the web. I'm not the only one to complain. By the way, I was on the 12th floor.

12/12/10 | Link | Rating: 1.0
58. jonny s.
We love the Sands and stay here often.  I also stay at high end hotels for work, so I have a reasonable comparison.  The Sands is not a 5 start hotel, but it is great for the money - clean rooms - many upgraded, good parking, good security, great Mexican food at their new restaurant, Big Daddy's - seriously, awesome breakfast, beautiful views if you get a view room, good Player's club, nice customer service, and they are always upgrading something in the hotel.  Folks do party here, so if you want it really quiet, this may not be the place for you. I've never had a bad night here.  THANKS SANDS!!!

10/12/12 | Link | Rating: 5.0
59. Alysia W.
What a steal! $150 for 2 nights stay, entry into their blackjack tournament, unlimited drinks (for the tournament player +1 guest), a free buffet dinner after the tournament, and a food voucher for one of their restaurants.. So long as you win $150 gambling in their casino you can consider it a free trip minus the cost of additional food and gas! The blackjack tournament had a grand prize of $2400 this time around but it is generally in upwards of $4000.. As long as you make it to the third round you automatically win $50! Non-alcoholic as well as alcoholic beverages are free all weekend with this package deal, just flash your pass and you can get up to 2 drinks per person each time.. With the $10 food vouchers that they provide for each guest you can dine at Mel's, Copa Buffet & Grill, or their cafe.. The rooms are pretty average but not bad considering how low their room rates are.. The hotel staff are all very friendly and it's a nice small hotel to be in.. All of their bars are 24 hour and Mel's diner located conveniently inside their hotel is also a full service restaurant around the clock.. I would definitely stay here again!

24/07/11 | Link | Rating: 4.0
60. Brandy H.
This hotel is cheap and the only good thing about it.  It needs to update the ventilation system.  The beds are small and not very comfortable.  The rooms needs to be updated as well.  The furniture in the room was beat up.  The bathroom was clean, but the shower had no pressure and the towels were horribly rough.

04/06/11 | Link | Rating: 2.0
61. Lauren F.
I dont know what all this depressing shit is.  
Its Reno Baby!
Its not supposed to be all glitzy  and glamorous like Vegas.  Its supposed to be a bit sad.  Its Reno!

We shared rooms with 4 in each.  Cost me a whopping 18.50.
We took amazing photos in the room with their textured blue walls.
We slept comfortably in beds that on occasion fit 3.
It has a Mel's diner for those who get hungry at 4:00 am.
They didnt get mad at our party when we walked through the casino with a music box on our back blasting "You can call me al"
We all dressed old-timey, and fit in just perfectly.

Its just Reno...it was perfect.  Why stay in the classy places in Reno?  Its more fun this way.

23/10/08 | Link | Rating: 4.0
62. Grissette V.
Sands is a good hotel. The most important thing is that you have a place to sleep and shower.  The beds were very comfortable but the blankets were too colorful but who cares!!! My parents and I look forward to staying there again when we take our little mini trip to Reno.The price is just perfect and hopefully we get to try the buffet they have.

21/06/11 | Link | Rating: 4.0
63. Ras J.
The internet connection did not work for the whole weekend! Not only do you have to pay an extra $10 per day for internet but it doesn't even work.

I had to speak on the phone with their 3rd party internet provider and troubleshoot all weekend.

The hotel room has practically NO outlets. The one closest to the table where I wanted to plug in my laptop, netbook, and external hard drive only had 2 outlets and 1 of them was used for the TV.

When I called the front desk they gave me a 30ft extension cord that I had to drag across the room.

There are no free toothbrushes for your hotel stay. You have to buy a toothbrush at the gift shop.

And the place is filled with smoke everywhere. Even in the non-smoking sections. I couldn't sleep at night because I was getting a lot of phlegm in my throat.

And parking at night is nearly impossible. We had to circle our hotel a good few times to find a spot about 200 yards away.

Go here if you're on a serious budget. Not if you're looking for quality.

03/08/10 | Link | Rating: 1.0
64. Patrick K.
Note: Review only for the casino. Never been in the hotel (and after being in the casino I don't want to). My experience at the casino? Bleargh! Also eek, hack, augh, and eww!! The casino in this place is old and vile. OLD OLD OLD. The patrons? Mostly a collection of fossils and skanks. And that describes the men and the women. This place is just nasty. Stay far far far away.

13/03/11 | Link | Rating: 1.0
65. tessa l.
dude, dont hate on the Sands. its a bargain, i'm SO going back. the pool was sweeeeeeeet and the drinks were cheeeeeeeap.
dont go to reno and expect vegas.

28/07/11 | Link | Rating: 4.0
66. Tiffany D.
I'm giving 4 stars... because of the deal.

Seriously... you can't beat the cheap deal of this place.  The wife and i were a little worried about what we were going to get for the money we paid... but when we checked in and took a look around, it's really not a bad place.  The decor is crazy outdated, but the rooms were spacious and clean... and the location of the hotel was close enough to the reno strip for fun drunk walks back to bed. The guys that work in the casino part of the hotel were funny, entertaining, and made gambling at the tables fun too.  One more plus - they have a hot tub on the 17th floor with great views and a nice hot dip for sore snowboarding muscles.

If you're used to your 4 or 5 star spoiled sissy pamper treatments, then this by far is not the place for you... but if you want a good deal, clean spacious rooms, and just a fun low cost trip all around, then sands is definitely the place to go.  No doubt, we will be back.

14/03/10 | Link | Rating: 4.0
67. Mickey D.
This is a cheap hotel/casino. If those are your expectations, you may only be slightly disappointed. Guests here are paying anywhere from $12-$60/night for a basic room.

The check-in took over an hour. They had 4 people behind the counter buit only 2 who were processing check-ins. They were not polite and everyone looked as if they hated their jobs. The staff was rude--not to me, but to the guests who complained aloud.

The room itself was large and spacious. It had recently been remodeled and looked modern. Very limited cable channels. They charge extra for the internet.

The person in the room above us left their bathtub running and it overflowed into our bathroom through the ceiling. We called the front desk and they acted like it wasn't a priority so I had to stress that someone needed to come up right away. It took 15-20 minutes and a few phone calls before someone finally came up to our room.  Once inside, it took them an hour to solve the issue, Even though the water had been coming through the light on the bathroom ceiling and I felt unsafe, they refused to compensate us in any way.

20/10/11 | Link | Rating: 2.0
68. Janice R.
I don't understand the bad reviews, the rooms are clean, the staff very pleasant and helpful. I feel safe, and have seen security remove obnoxious drunks before they become a problem.  Security walked me to my room one night when I won a large sum of money to make sure I was safe. Smoky??? My husband is allergic to cigarette smoke, he can actually gamble and stay on the casino floor and not have a huge sneezing gasping attack. I don't have to put my clothes in a trash bag because they reek of smoke. I have no idea why people complain of the smoke here. Comps, are good, I played several hours and had enough points to buy dinner for two and breakfast for 4 people. Gambling, I love this place. It is the only casino in Reno where I actually win and consistently, even if I don't win  I seem to get lots of play time. The machine don't seem to just suck your money like at the Atlantis, Peppermill or the Nugget. Slow elevators???? again, I don't know what these people are complaining about, I feel like they were very fast and didn't have to wait but a minute if even that long for an elevator . I have stayed at the Peppermill, Atlantis, Nugget and the Silver Legacy. I would rather stay at the Sands, I get a clean room, with awesome water pressure, friendly helpful staff, good food , good returns on the slots and all at a reasonable price.

16/07/13 | Link | Rating: 5.0
69. Erika C.
FIrst of all, this is RENO, not the most ritzy city.  I've stayed here a handful of times.  YOU GET WHAT YOU PAY FOR.  Overall, my stay has always been pleasant.  Everyone is friendly, pet friendly in the rooms (not sure if thats a good thing), rooms were clean &  walking distance to everything.    For $30/nite compared to $200 for a hotel a block away, what do you expect?
I think reviews should be balanced.  If you want value this is the place to go, if you want somewhat of a luxury I would stay elsewhere.

23/07/09 | Link | Rating: 5.0
70. Alyssa B.
My stay at the Sands was not planned however after a horrible experience at Circus Circus I had to move to another hotel in the middle of the night. Sand was great with their service and actually cared about their customers. After arriving around 6am for the room which was to check in at 8am they let us check in early. Also the following morning I found out that I had left my charger at the last Hotel we stayed at so when i headed downstairs to ask where I could find a store nearest to us to buy a charger the security department handed me a brand new one and stated to keep it and not worry about returning it. The food at Mels Diner in the casino was awesome. this place was cheaper but spacious and clean. If your not looking for a luxurious stay and just a nice reasonable priced stay I defn reccommened this place.

01/02/12 | Link | Rating: 4.0
71. Kyle R.
and I thought I had a deal at $60 a night...but I guess this place goes for a lot less.  anyway, parking is easy.  location is great.  exterior is newly painted.  interior is a skanky mess.  oh well.  the clientele consisted of drunks, transients, and hookers.  the hotel elevators were scary.  the check in process was super easy and friendly and fast.  the casino floor was oddly shaped and sprawled out.  Mel's food was awesome.  the hotel room itself was 80s flavored with the carpet coming up.  the shower had no water pressure and was cold.  overall?  3 stars.

would I stay here again? sure, why not...I mean...it's Reno...so what do you expect?  BUT do not bring kids here...this ain't a kid friendly joint.  that is unless you want to have a future kid with a hooker.

18/10/11 | Link | Rating: 3.0
72. Amber S.
Pros: cheap rooms, good heating and a/c, clean, decent beds, pet friendly, free casino coupons, walking distance to downtown.

Cons: no HBO, rude housekeeping that won't clean your room if you are in it, crappy pet area, crappy restaurants in casino, $10 per night charge for refrigerator.

Probably wouldn't stay here again, unless I couldn't afford better.

09/08/10 | Link | Rating: 3.0
73. Jake B.
This place is so awesome. I have no idea why so many people are giving it negative reviews. When you consider the price of this place during the week ($29.99) it's probably the best deal you can find in Reno.. Even motel 6 is slightly more to stay at.

The rooms are big and the bathrooms are nice. Everything seemed pretty clean. The only things that I didn't like were the slow elevators, slow flushing toilets, and lack of good ventilation in the rooms (windows don't open).

This place has so many positives.. HUGE POOL that has bad ass parties in the summer. Free spa.. Room service from Mels! A seriously bad ass buffet upstairs too! Get a players card, it's free and you can get into the buffet for way cheaper than normal. It seems that weekend rates are higher, but honestly I would stay here even if it were $80 a night.. Good overall place. Everyone who thinks differently should go to Circus Circus and enjoy the annoying little kids running everywhere!

12/06/10 | Link | Rating: 4.0
74. K H.
Bordering 1.5 stars
....
For some of the stay-deals this place has, can't really complain, but here's my review...
....
You pay for what you get:
bad and RUDE service, dirty rooms, dirty bathrooms, watered down drinks, not enough tables

29/12/09 | Link | Rating: 2.0
75. Cindy C.
We stayed for a couple of days the end of March in the Empress tower, 15th floor, one of numerous times since 2006: this last one was our best & wished we could've stayed longer.  For the first time, I was able to sleep in their bed, it was soooo NICE!  I have an old back injury & usually take my own airbed to sleep on in case I can't sleep on a too hard hotel bed, but didn't need it this time, AWESOME!  Enjoyed the pillows, too: plump, fluffy & soft.
The plumbing needed some work in the bathroom: the tub spigot was not flush to the wall, but I figured it was their problem.  At first I thought the water handle for the tub/shower was broken, but hubby showed me how to use it, but it could still use some work or updating.
Granted that there were other little superficial issues in the room: some wallpaper beginning to peel, but with the extremely low rates of which we paid for the room, it really didn't matter.  The view was great & the bed was comfy.

We had wanted to eat in the buffet on Wednesday night for BBQ, but when we checked in, were told it was closed for the night. We went on Thursday night & even though it was a smaller buffet, the food was good: the potato soup was thick & creamy-EXCELLENT!!  The decor was simple, but nice.  The personnel working in the buffet did a GREAT job!

Another nice feature of the Sands is that if one is over 50 years old, they will place a little sticker on the Players card that will allow one to get certain items at their little cafe in the casino at very low cost: THANK YOU!!  We got coffee & donuts for 50c each & then on our final day before leaving, I ordered the soup of the day & salad.  I was given a bowl of hot, wonderful, thick, creamy soup right away & was told the salad would be brought to me when done.  I was close to being done with my soup & wondering  why my salad was taking so long when the server came around the corner with the salad: OMG!!  It was a really BIG chef's salad!! I was impressed!!

We will definitely consider staying there again!

05/04/12 | Link | Rating: 4.0
76. Rick V.
OK, $29.99 for a night's stop over! Discount gaming coupons upon check-in. Kingsize bed, nice bathroom, nice A/C, very firm comfy mattress. Bad things, ice machine on our floor wasn't working, and the floor display in the elevators didn't match the floor it stopped on. Too funny!

96 degrees when we pulled into Reno, 5pm. We hit the outdoor pool like immediately, right? Awesome pool with bar, and a very nice jacuzzi spa adjacent. Good size pool... lots of tables and lounge chairs.

Mid-July and the casino is dead in the morning... only 3 Blackjack Tables, I found the one dealing a single deck, and planted myself on 3rd base and stayed for 3 hours and 5 dealers. All were friendly, even the pit boss seemed like a good guy. Hostesses were constantly checking if we needed drinks, and even the dealer would call a girl over if one of the players got thirsty. Since the casino was so slow, it was tough to get more players at the tables, but I managed to play with their money, and was $100 ahead by the time wifey came and got me.

Sands is a very fun place, good casino, lots of slots - more nickle and penny slots. One thing I did notice was there wasn't big Keno boards all over the place. I guess it's just machines only. Friendly staff... great pool. Very, VERY COOL!

26/07/10 | Link | Rating: 4.0
77. Keven W.
What you pay is what you get?  I booked this hotel for $25 dollars a night at Travelocity, but it was definitely not a 3 star hotel as it claims. I think it is more of a 2 star to be honest with you. The room look like one of those rooms like a adult film would be in.

The room was pretty big, but yet very empty at the same time, but I was only there to sleep and eat to be honest with you.  I did get some coupons which was nice and played some chip black jack as well.  The casino was just okay though.

19/01/10 | Link | Rating: 2.0
78. Alan P.
Cheap, good location, tolerable rooms. Shitty staff. Shitty guests, including myself. If you just need to hole up and be by yourself in Reno for a few days, as I sometimes do, and you are either lacking in self-respect or cash, this is the place. A real Reno shithole. But that isn't entirely bad.

04/09/11 | Link | Rating: 3.0
79. Leon C.
Ghetto. This is the worse casino i've stayed in. It's better than some random motel but for a casno, its not that great. The rooms are dirty and its loud in the hallways. The elevator system also doesn't make sense and isn't clearly marked. Stay somewhere else.

21/09/11 | Link | Rating: 2.0
80. Jacob C.
Super cheap bar. Best price on a room in town. Had to switch rooms though because the first room we checked in to was on a floor that reeked of marijuana (I don't smoke and shouldn't be forced to endure someone else's medicine). Room number two was basic at best. Gaming is ok but you can get as much or more of the same options at every other casino in town. Haven't tried the pool. Cheap booze and Arby's are the two stars I feel were generous to provide.  Don't stay here unless you simply need a crash pad and are on a guy trip.  NOT a good place for couples.

07/09/11 | Link | Rating: 2.0
81. Santah H.
We've stayed her quite a bit over thirty-plus years. The accommodations are moderate, but clean and good enough for us. Not the Green Valley in Henderson.....

16/04/12 | Link | Rating: 4.0
82. Wayne S.
Great buffet, verrrry clean room, lost on slots..

26/06/12 | Link | Rating: 4.0
83. Casie P.
The buffet here... cheap and decent food! Yeah they don't have a huge selection but what they do have is fresh and tastes great (we went on prime rib night). The casino itself I'm not sure never gambled here but from walking through it seems as clean and decent as any other casino.

08/05/12 | Link | Rating: 3.0
84. Joanne H.
As old and cheap and tacky of a room Sands is...it's a great and cheap place to stay.  If you're not here to stay in your hotel for anything more than sleep, then you got yourself a clean enough, decent enough, same price as 1 star hotels for a better than 1 star hotel price!  I paid $30 for the night.

Not only is $30, you also get a $5 bet voucher in the packet they give you when checking in.  Matching bet of $5, $10 on black...and my room was practically free!!!!! Best deal ever!

And after a night around town or waking up from in your hotel room, if you're hungry, you can hop on the elevator down to the casino floor into Mel's drive in for your $2.99 two eggs any style, 2 bacon or sausage, plus two pancakes!

Now THATS a deal!

06/12/10 | Link | Rating: 3.0
85. Alex R.
This is indeed as good as it gets, in Reno.

I regularly stay here on my way back home from Burning Man, to wash off the dust, enjoy the spacious hot tub looking over West Reno, to work out at the gym, to entertain myself in the tacky casino (all casinos are tacky) and to sleep.

The staff are always helpful and most recently I had a problem with the ATM in the front lobby and a cleaning lady helped me out (if it doesn't work, it will on the second try).

The only negative thing I can think of is that you have to pay $10 for Internet per day but you can pick up the odd free wi-fi in the area by chance, or go to a place nearby to pick up free net access. And sure, there are some working ladies and rug dealers in the area, which is expected near casinos. Because where there are tourists and money, crime naturally exists.

Other bonuses to staying here is that it's a block and half away from the Greyhound bus station, close to the Truckee River and a few restaurants in the building. I'll continue to stay here, but I'll always ask for the Empress tower because that's where the hot tub is.

14/09/10 | Link | Rating: 5.0
86. J S.
The room was clean and decent. There were a few hang ups, however.  

$5.99 for an hour of wifi? Really? Seems pretty steep, but whatever. Everyone's got to make a buck.

Also, at 7 am I was too late for a warm shower. Not even a luke warm shower. It was awful. And being as that I was a few hours and quite a few miles from a big job interview, a warm shower would have been really nice.

Not cool Sands Regency. Not cool.

06/06/12 | Link | Rating: 3.0
87. Benjamin F.
My mom stayed here on a recent visit so I saw quite a bit of the hotel.  Despite absolutely adoring Fuzio, I find this casino hotel in general disfavor.

It's listed as a 3-star hotel, but I find that denotation inappropriate.  There is carpet that's torn or missing throughout as well as clearly visible damage in the elevator.  Maybe it has the amenities, but it's certainly not well-maintained and doesn't feel that nice.

The ceilings are low and it's a very smoky environment.

They have the only poker room in the area that's still smoking and the only game they really spread is 3-6 limit.

The Sands does host Eurofest which is all about beer drinking and sausage eating so it can't be all bad...

I've experienced fairly long lines for the player's club which is incidentally shared with the casino in Verdi (forget the name) and Terrible's Rail City Casino.

The casino floor area is fairly small and claustrophobic compared to other nearby casinos.

I really would only go here if I felt liek the other casinos nearby were too nice or too expensive except that I totally love Fuzio.

The casino has a bar and grill, an Arby's, a Mel's diner, a buffet, a cafe and a lounge for sports watching.

The Sands hosts a huge cribbage tournament.

The hotel also offers a health club, wedding chapel, salon, ski/snowboard rentals, and the self-proclaimed largest pool complex in downtown Reno.

05/06/11 | Link | Rating: 2.0
88. Lauren A.
How this place isn't listed as five stars is wacky to me. It isn't that this is a five star hotel, but this place is as good as it gets for $30 per night.

Let's get the short comings out of the way;

Casinos are often tacky. Sand's is no exception, but it is oddly mismatched. One part is decorated one way and another is decorated differently. It is like they hired 25 different designers and never let them speak or work together.

It's a casino! So it's smokey, which I do not like.

Now the positive:

The staff was very nice and helpful. There was a long check in line but I felt like they were quick but I never felt rushed when it was my turn. They fulfilled all my requests with a smile . . .extra keys delivered to my room, shampoo delivered to my room, slight last minute reservation changes. Not attitude from anybody, just a big smile and a desire to help.

The rooms are standard. They were clean. They didn't smell like smoke (it drives me nuts when a "non-smoking" room stinks!). Again, the design isn't the best, but it was fine. The bed was actually really comfortable. Normally, hotel linens are stiff and cheap, but these felt very soft and cozy.

Checking out was a breeze and just a phone call.

NOW, THE BEST PART:

They have an awesome work out room which has amazing views of Reno and actually made Reno seem like a  totally beautiful city . . . from this height anyway. Also, their work out room features an oversized hot tub, a sauna and a steam room.  This is much nicer than many hotels I have been to in my life, and hotels costing a lot more than $30 per night.

I will certainly be visiting again in the future. They really did an excellent job!

13/09/10 | Link | Rating: 5.0
89. C W.
The Sands is a fine hotel if you have low expectations (it is Reno, after all). It's dog-friendly, which we needed, and they provided us with an ADA room, ditto. So that was all good. The casino was smoke-filled, which is normal in NV but strange for CA residents, but our room wasn't smoky.

Their "dog area" is a weird little gravel spot in the parking lot, not a lot of fun for the dogs or their people. We found a lovely dog park not far away in Sparks Marina Park just off the I-80. It's a bit hidden, and outside of the fenced-in dog park area, dogs have to be on leashes. To find it, check out Susan Y's review of the Sparks Marina Park, she has great directions.

20/07/12 | Link | Rating: 3.0
90. Rodel R.
"Terrible" Casinos... indeed.  The rewards center is usually a disaster, and I always find myself saying "wow this like sure makes the casino terrible"... the irony!  

The buffet has about 15 items in it, but isn't terribly priced.  Still not worth it.  Once again, there usually is a "terrible" line here too.

Fuzios is a Italian restaurant inside this casino which features all you can eat Spaghetti and Meatballs for $4.99.  This place is actually good, but don't expect the best service.

The Cabana cafe is decent and the only thing I would recommend here is the Clam Chowder (which is only $0.50 if you are a senior citizen!).  Definitely stay away from the pizza here though!

Sands also has one of the only poker rooms in Reno that allows it's guests to smoke, and quite often this place is a chimney, yuck!

I'm glad that my parents are senior citizens as this casino really caters to them with all the food specials.

23/10/10 | Link | Rating: 2.0
91. Jessica P.
The Sands Buffet is pretty blah when it comes to décor; in fact I would go so far as to say that beyond the fake flowers, there was no décor.  The dining room itself is very small; I could tell they don't get a lot of people eating here at one time.  I was seated very quickly and the waiter got my drink order right away and I was told I could start grazing anytime!

I started off with the soup and salad bar; I got the soup of the day which was chicken noodle and then I helped myself to a green salad topped with olives, mushrooms, carrots, cheese and ranch dressing.  I also got some cottage cheese and some potato salad along with a biscuit.  Everything was pretty much what you might expect at a buffet but the chicken soup was strangely delicious and the potato salad deserves and honorable mention.  For round two I got mashed potatoes and gravy, fried rice, steamed veggies (zucchini, yellow squash, and red bell peppers), some spaghetti and marinara, a chimichanga, some prime rib, and one onion ring (c'mon I gotta pace myself!)  Nothing really stood out to me about round two except that the prime rib was fairly dry... good thing they served au jus with it!  I failed to get pictures of dessert but I had ice cream with sprinkles (my favorite) and a few other unmemorable treats.  The carrot cake was good but all the other desserts weren't even worth the calories!

Mediocre food is usually the expectation for any buffet (in my opinion) but the reason to go to a buffet isn't usually to get great food; the goal is usually to simply get a lot of food.  The food lived up to my expectations of mediocrity but I was pretty disappointed that there wasn't much of a selection.  My stomach, on the other hand, thanks the Sands Buffet for their limited selection because I wasn't able to stuff myself silly.  All said and done I most certainly won't be back to this buffet; especially for $10 a pop.  My coupon was for buy one get one free so it was really only $5 per person which is reasonable for the quality of food I received.

Check out my other restaurant reviews on my blog Biggest Little City Eats at: jparkhurst07.wordpress.c…

05/06/12 | Link | Rating: 2.0
92. A. L.
Went here during Thanksgiving weekend and the rooms here were cheap considering this, and I was impressed despite the reviews I've read of the place.  The rooms were larger than any other standard room that I've stayed at in Reno (this doesn't include suites that I've stayed at in the same city).  Everything looked decently new.  The drawers, TV stand, etc. looked nice and fit well with the rest of the room.  Now, I do have to mention that we checked in a bit late and were given a room on the top floor, so that might have something to do with the room looking nice.

The thing keeping this from getting that 5th star was that the toilet seat (not the toilet itself, just the seat) was cracked.  I would assume that it's something the staff would have replaced, but I guess not.

The casino itself seems to be a bit smoke-filled, and there aren't many signs to show you how to get around the casino, but the bartenders were nice and kept the drinks coming.

Overall, the rooms were nice and cheap, especially for being a holiday weekend, and I would definitely stay here again.

03/12/10 | Link | Rating: 4.0
93. Vincent K.
If you came here and paid only $39 a night to pack a room full of 4 people and still thought that was reason to give it under 3 stars, you should be ashamed of yourself!  what a cheapass!  haha

Obviously it won't be the grandest hotel for only $39 a night, but for being near the strip and just fulfilling its purpose to put a roof over my head as I rest for boarding at Northstar (which is less than 30 mins away) it is well worth it.  

There are definitely some needed development in some areas, but I'm not sure if I want them to work on it.  I'm torn at the possibility that if they fix these little things, it'll no longer be $39.  What to do....guess you'll just have to find out on your own.

22/03/10 | Link | Rating: 3.0
94. Ally L.
One of the worst hotel experiences I've had. If you have any allergies, breathing problems or kids, please do not bring them here. I've had enough second hand smoke to last me a life time in the course of 3 days. There just isn't enough ventilation in the casino areas. And surprisingly, the non-smoking hotel floor smelled like smoke as well. The minute I walked in our room, there was a lingering smoke residue from a previous customer, but because it was New Year's Eve, we decided to just stick with it. We had to turn on the really loud fan at all times, even during sleep.

The rooms are quite spacious, nice views and the furniture is just okay. The problem is that I could not find an outlet that I could use that was not broken. One of the nightstand lamps were also broken. The walls are very thin as well; you will be able to hear crying babies & your neighbors talking. The bathroom is the best,  very spacious & had a high pressure shower.

Now to the casino..... I got rejected soda & water from a cocktail waitress because my ID was a month expired. Yeah, seriously.. soda and water!! Then next thing you know this other waitress comes by and gives me champagne for the countdown, no questions asked. Rules, huh? You just lost your tip lady.

There is a few places to eat-- Mel's Diner is very popular but have VERY disorganized staff. Stay away!!

04/01/11 | Link | Rating: 2.0
95. SeekingMy A.
STAY AWAY, STAY AWAY!  

I've stayed here twice.  I liked the room rate (midweek), but the room window wouldn't close, so the traffic and air conditioner compressors on the casino roof 20 feet away sound like they are in the room with me.

Worse, after getting to bed at 3 this morning (hey, Reno is a 24-hour town), I'm shocked awake before 8 by Housekeeping, banging on the door with her keys.  With the traffic noise and the sound of her banging on the other doors nearby, I couldn't get back to sleep.

To compound it, there is no manager on duty at 8:30 in the morning to complain to, and the guy on the front desk couldn't care less about my complaint.  He even blamed me, for not putting out the "Do Not Disturb" sign.  He says that "all hotels come around at 8."

I've stayed in hundreds of hotels, since before he was born, and rarely do the other hotels do this.  In fact, THIS hotel didn't do it when I stayed here three weeks ago!

What's the point of a 12:00 checkout time if you are forced to wake up at 8:00?  

I won't be back, and suggest the same for you, unless you plan to be up early.

15/11/10 | Link | Rating: 1.0
96. Sasha K.
Had a surprisingly great experience staying here! The hotel itself is fine, and certainly fine for the money, but Moe really made to trip extraordinary. When we were checking in, he could tell that we were absolutely exhausted, and took care of us. He asked us where our car was parked, and picked a room near the car where we wouldn't have to walk far. He helped us get a great rate, and even recommended what to do in the area. In our five-minute interaction at the desk, I feel like we left with a friend. We'll definitely come back, and ask for him.

27/08/12 | Link | Rating: 4.0
97. Nancy B.
The Sands is a low end casino hotel and decent for the price. I'm in transition from moving out of my house and moving down to Las Vegas so I booked a room here for 11 days. I stayed in the Empress tower. The rooms are big and the AC works well. There a little old TV but it served it's purpose. Overall the place is pretty smoky and could use better ventilation. It's a couple of blocks from downtown Virginia street and I could understand for  those who are not familiar with the area and Reno, one would be a little nervous walking to the other casinos, but as a local I felt perfectly safe. The staff at the Sands were very friendly and I enjoyed my stay here until my last morning when I went to the gift shop to use up my comps. The lady there Julie was extremely rude. I didn't bring my ID with me since I came down straight from my room and I wasn't asked for my ID the other 2 times I went to the gift shop so I wasn't aware I would need it, she basically accused me of stealing my players card. Really?!  I showed her my room key and she just gave me a sour look. Seriously I'm 55 y.o and just paid to stay 11 days at her hotel and I get treated like a little criminal kid who would steal a players card for $5 worth of snacks? That just ruined my whole stay   so I knocked off a star.

12/07/13 | Link | Rating: 1.0
98. Kourtney L.
This place did the job, after leaving circus circus because of the hellish stay we needed to find a place for one night. We ended up here. Now by looks of the outside it was questionable. Once we got to our room I was happy. Large room, decent bedding and decor, especially for 39 bucks. Shower curtain was a little jenky but oh well. Although, our next door guest were up at 5am asked them to be quiet a few times and evntually slept through them. At 7am we woke up to the guy beating the girl up in the room. My husband immidiatly called down stairs and security came up. Basically they werent screwing around with this guy either. The through his ass out, and the other two girls that were in there. Casino seems to have a lot of locals in it.  Not a far walk from everything. It served its purpose.

30/01/12 | Link | Rating: 3.0
99. Vickey G.
Stay here often, great for what you pay. No resort fee. One of the cheapest downtown hotels.

17/07/13 | Link | Rating: 4.0
100. joyce h.
It's True: You Do Get What You Pay For: No one would expect a 3-, 4-, or 5-star hotel for the rates one pays at the Sands. However, after staying here for years and years, we will not be back. We will go to the Peppermill from now on. After many positive comments on this site and travel sites, I can no longer recommend the Reno Sands. The new owners (Affinity Group) have brought in personnel who are less than interested in things such as major vandalism to one's car in the (unsecured, but FREE!) parking garage and smoking (in a non-smoking building). It is unfortunate, as this was the best deal in Reno --- $19 to $79 per night depending upon season and weekday/weekend rates. One cannot hold a facility responsible for vandalism, but the customer service reaction to the guests' troubles is something the hotel COULD HAVE controlled. They did not respond properly, and it only got worse.

If you are NOT driving a car and have no need for parking, still be aware that response to customer comments is less than welcome.  Also, as to wi-fi, yes, it is available (for a fee). I think it ought to be free to make up for the other deficiencies the hotel now has to correct --- staff training and deferred maintenance/renovation.

ATTENTION: Playa customers. I've seen cars and trucks loaded down with your camping and Burning Man gear many times in the Sands parking garage (remember: free, but unsecured), as you are getting a sweet deal by staying here until you can get into the Playa. Believe me, I do not think your belonging are secure, either on the outside or inside of your vehicles. Pay a little more for a SECURE, GUARDED garage in a hotel casino that gives a damn. It might be worth that extra few dollars per night.

ATTENTION SANDS: Put in dependable security cameras or guards in the garage, such as the ones that are supposedly turned on in the parking lot next to Mel's Diner. Your garage should be restricted to HOTEL GUESTS only. Train your staff to help solve guests' problems, even if you are not responsible for creating those problems. Fix the ventilation system so that people who get by with smoking do not disturb others who do not smoke. Re-decorate so that even if you have to charge more, your guests will be pleased with your efforts and can refer their friends and family to you. The hotel economy in Reno is extremely competitive; losing guests like us who stay several times a year (but not to gamble!) should bother management. However, apparently, it does/did not.

ALSO: Sands, if you are going to do procedures that are likely to make the water turn dark in guests' rooms, please notify them in advance. We were told that this is probably why, on our last morning, the water was orange and then light pink, then dark brown. We did not use the water. Every property owner should think to notify tenants, guests, and anyone likely to use water that this might happen and give them a time frame for the problem. Had we not had large jugs of water in our room, this would have been an enormous problem for us. Again, ick.

24/08/12 | Link | Rating: 1.0
101. Reginald W.
Hotel experience: Not too great. Buffet was great though. It was Memphis Barbecue Wednesday and those were probably the best ribs I have ever had. Potato salad was great too. I hate how they have separate elevators to go to the fitness room and that the pool is a pretty big walk from the hotel.

10/08/12 | Link | Rating: 3.0
102. Christal S.
Sometimes when you think of the Sands Casino and Hote,l you think old.  But my husband and I had our anniversary party in there ball room.  It was the best choice we could of made.  KEL and his staff are amazing.  The food and facilities was great.  Prices amazing, could not even had the party at a place where you would have to do all the work your self as cheap as this was.  I checked everything out and this place beat them all out of the water.  All my guest were shocked!!!  Dont spend a million dollars when you can have the same quality maybe even better at the Sands.  Thank You

Sands + Sparks Florist + Tangle Salon + Jack the Music man DJ = Best party Ever!!!!!

05/06/11 | Link | Rating: 5.0
103. Michelle S.
I booked my one night at the Sands Regency through Travelocity; I read the reviews and they were mixed. I really wish I had read Yelps reviews...OMG this place was worse than any motel I have ever been to. I cant even say you get what you pay for, because I think Motel 6 would have been cleaner.

We check in Friday evening after a long drive for a quick overnight. They first make you wait in this long line right against the casino carpet area. My son was starting to get sick from all the smoke, finally he decided to pull his shirt over his head and tried not to breathe in the smoke. finally you get to the counter and they tell you there is a resort tax and a charge for internet...really?

Then we go to the room, the lighting is bad and I guess that was a good thing! In the morning I actually saw the room...The carpet had some sort of red/pink stains, the chairs had white stains and the bathroom walls were just gross. I could not get out of there soon enough. Oh and you better not need any extra towels...we used them to put over some of the stains and needed two more for the morning, about 7:00 am I went looking for the cleaning cart and could not find anyone; I called house keeping...I was told we would need to wait until 8:00 am.

26/11/12 | Link | Rating: 1.0
104. Kal C.
My friend went online and they had a 2-for-1 deal going on with the rooms. We got adjoining rooms.

The elevators are slow, stinky and broken.

WORST PARKING GARAGE ENTRANCE EVER. Maybe worst parking garage ever.

The rooms are really dark. They have about 4 lights and a small window, but you can see into other rooms across the way. I don't like that.

The bathroom door is in a weird spot for me...?

The rooms are actually decent. The showers are clean.

The toilets SUCK. I swear it takes 30 seconds to flush.

The doors shake and it's so annoying. For some reason my TV kept switching between color and black/white.

My friend's TV remote was broken, so they had to keep getting up to change anything.

The smoke alarm went off in the middle of the night for NO reason. It took them forever to come up and check it out. How annoying...for everyone.

The food options here are pretty horrible. The Cabana Cafe takes forever and nothing there seemed good at the time. The clam chowder screamed "food poisoning" to me. The pizza takes 15+ minutes to cook. Anything on the menu, even sandwiches, takes 10 minutes to make. It's not busy. It's not gourmet. It's slow. But it's convenient when you have time and you're hungry.

The buffet is a joke.

But for that price it was a good deal. There are worse places to stay in Reno.

23/03/09 | Link | Rating: 2.0
105. Alex A.
The hotel & casino is pretty no-frills but the location is great, price is right, and employees are friendly. Be sure to check out their website for coupon codes, I was able to find one that made the room free for the weekend. Overall the room was nicer than I expected.

05/09/12 | Link | Rating: 3.0
106. Maria D.
1. Cheap room service. But beware: it comes from Mel's and is not that good.  But it's cheap. And you get like 9 mozzarrela sticks instead of 4. The apple pie is also not that bad. Do not get any other item, you will be sorry.

2. I came to Reno to canvass for Obama. Couchsurfing.com makes my eyes hurt, they said they weren't able to offer housing for volunteers, and let's face it: I hate people and love the Internet. So, the Sands it was .Why? Wi-fi in the rooms. 9.99 a day. Very worth it.

3. Casino is small, lots of penny slots for your enjoyment. Cocktail waitresses were good and quick and drinks were hella strong. Terrible ventilation, so if you are neurotic about smoke, the Sands Casino is not where you want to be.

All in all, it's cheap and it's tacky and the neighborhood is shady. This ain't the Venetian, that's for sure. Fuck, it's not even Exacalbur. But hey, it's got wi-fi. So, all is not lost in Reno.

27/09/08 | Link | Rating: 3.0
107. Rene M.
The room was normal and the shower pressure was great BUT when I checked in they tried to charge me double the rate I booked for. Then the service staff was very rude! Anytime you try to ask a question they acted like you were putting them out & interrupting their social life. They don't offer free wifi even as a guest. The manager was never around to talk to! The don't offer any kind of breakfast not even in their buffet. The elevators weren't that great for service. Cleaning service called our room at 3am asking if we needed 8 towels, when we said no, they said they are brining them to us anyway. Really at 3am?!?!?! They never did show up, so that was a bit strange! Someone needs to teach their employees that the customer is the person they should be nice to. The elevators were broke down every day. There was usually only 1 working. I actually got stuck in the elevator with 9 people & a dog. Not exactly fun. So you know what's better than having to walk bags of bowling balls up sets of stairs bc the elevators are down & this included the elevators in the garage! Every pop machine on each floor was also broken. Either would not take money or said sold out. I called the front desk to see if they had any working pop machines and they said no & hung up on. I called back & they suggested I call room service. Um no thank you. I will never stay here again & I don't recommend that anyone else does!

27/06/13 | Link | Rating: 1.0
108. Dylan H.
Okay for what you pay you cant gripe about it too much..... I mean you can get rooms for like a nickel here so who cares..... If u look at the floor it looks like every seedy hotel porno has been shot here. I think I caught herpes from just walking in! But still it has a heater and there is decent customer service.... At least the nasty ass hobos  keep their smelly asses out of this place.... not too many drunk people cause the security here rocks! You just call and complain and these people will come and hunt the annoying asswipes down. Again this is why people think Reno is a dump... The get rooms here for next to nothing and then complain about how reno sucks. Spend the extra 40 bucks at the mill or the GSR or Atlantis.. This place is kinda white trash... Downtown isnt the place to stay so just don't bother I know from experience.

08/09/12 | Link | Rating: 2.0
109. Rachel M.
I would have given the Sands three stars for the price, but then the toilet still had poops stains. Yuck. Stay at Circus Circus.

21/09/12 | Link | Rating: 2.0
110. siannen w.
We didn't stay in the Hotel, we ate at the buffet upstairs and it was small and it only has maybe 5 meat dishes to choose from.

The quality of food was SO WELL MADE that I was perfectly happy with this small buffet. Forget the large Buffet at the Eldorado or Atlantis, sure you get so much to choose from but I pay so much for food that's average.

The Sands has this Prime Rib Buffet on Sundays and the meat was so tender and juicy! I don't need a large selection when the food was this good.

Yep! it was 5 servings of Prime Rib for this critic and the price was unbeatable!!!

03/02/12 | Link | Rating: 5.0
111. Kenson K.
Stayed here twice. I'd probably classify it as a 2.5 or 3 star hotel.  Its decent enough and I have no complaints although the clientele who frequent there can border on the trashy side a bit. But you get what you pay for. Live and let live, right?  

Don't expect the Four Seasons staying here. If you are on a budget and want to stay in Reno on the cheap, this place does the trick if you just need a place to crash.  The rooms are relatively clean and there is adequate free parking and there is free access to the gym and hot tub. The use of the hot tub and sauna is especially great after a long day of skiing. Although, the wet sauna was broken on both occassions we stayed there both in the winter of 2008 and 2010. I think its permanently broken and they just never got around to fix it for 2 years, maybe.

21/02/10 | Link | Rating: 3.0
112. Karen O.
OMG!!! Get me outta here and get me a tetanus shot ASAP!  Stayed here with free vouchers from PBA.  Ridiculously cold showers.  Staff looks more hard-up than the homeless people who frequent this place.  Laugh every time I see on Expedia that they are asking people to actually pay to stay here.  People who gave them good reviews must have been much more wasted than I was, or leaving a review for the wrong place.

07/05/12 | Link | Rating: 1.0
113. Gi R.
For $32 for a night if you book ahead a couple weeks. and a hotel you can smoke in. if you dont like that then you'd probably not think its awesome but i do

07/09/13 | Link | Rating: 4.0
114. Chuck F.
Now that I'm a local I have some er "personal problems" with some of the bartenders here (which is because I do get to be an asshole when I'm drunk) howEVER I still must defend this place because for god's sake the last time i stayed here it was THIRTEEN DOLLARS A NIGHT that's cheaper then any HOSTEL can possibly be. And:

The bed was comfortable and NO BED BUGS.

I had my OWN nice big huge bathroom the rooms i've had here have no teeny bathrooms (ever stayed in San Fran?)

If a bunch of annoying losers is raising hell outside of your room CALL SECURITY and that solves that!

If you can't hack a simple place with no flatscreens, mini bar, turn down service, mint on your pillow, GO SOMEPLACE ELSE HELLO???

11/05/11 | Link | Rating: 4.0
115. Ryan S.
So I thought I got an excellent deal at this hotel with my $29.99 price, until I looked at some other reviews and saw as low as $13?! Now I feel like I got jipped ;)

Coming from San Fran the night before, this hotel was a HUGE treat. It was almost a third of the price and more than 3 times as nice. I didn't spend much time at the casino, it's not really my scene. I did notice though that I was about 30 years younger than everyone else I saw. (I'm 23) It didn't really bother me though, I was satisfied to relax in my room and walk around the downtown in my free time.

I REALLY enjoyed the healthclub that the hotel offered for free to guests of the hotel. It's on the 17th floor and has huge windows to look out over the mountains to the west as you sit in the hottub or work out on one of the pieces of exercise equipment.

If I'm ever in Reno again, I'll definitely be staying at Sands. Very satisfied.

22/05/11 | Link | Rating: 5.0
116. Bo D.
Took ages for hot water. Sink backed up (-1 point).
Pillows very smoky (-1 point).
So if you are just crashing on the road, did the trick as it was very CHEAP $25/night.
Some in our group liked the Mel's diner downstairs/next door.

13/09/11 | Link | Rating: 2.0
117. Vince F.
If I could give 1 star I would.  Got bitten by bed bugs!  Total inconvenience of having itchy bites and moving rooms.  I was not compensated at all. Took them forever to get back to me after I kept calling them.  Situation was handling supremely poorly!  Horrible customer service!

10/01/13 | Link | Rating: 1.0
118. Uland W.
This place offers great deals if you become a regular here. The table games are fairly cheaper buy-in than the main strip. So if you are a beginner this is the place to be. The staff is quite helpful and friendly if you need advice and strategy on bets.

The place isn't big so you can really get a feel of the place in 510 minutes. Not smoky like the strip, but that's a day to day chance depending on the customers!

Sands in my opinion is GREAT!

15/11/11 | Link | Rating: 4.0
119. Stefani E.
Bang for your buck in every aspect. I read some reviews else where and was worried after i booked the room. Some people are just not ever happy with anything! I would stay hear again and plan on it to be honest. $30 when booked ahead of time. Sign up for there free players card and you get $10 off your next stay. I was really satisfied.

If your easy going, dont expect to be waited on hand and foot for a really cheep stay at a nice place, and dont have a stick shoved up your butt. This is the place for you:)

08/07/11 | Link | Rating: 5.0
120. Pamela B.
We really enjoyed our stay at the Sands Regency Hotel in Reno.  We stayed over the New Year's Eve weekend, and had a blast!  

This hotel is two blocks from Virginia Street, so it is very near all the action, without the hassle of being right in the middle of it.  Plenty of free guest parking.  Bell desk employees were very helpful, and the taxi service was great.  Reno also has pretty decent shuttle and bus service that runs all night.

We got to the hotel about 3pm on 12-30-2011.  We had to wait in a short line for about 15 minutes.  During our wait, we were offered complementary beverages while the staffing was increased to accomodate the growing line.  Front desk staff were courteous, knowledgable and quick.  (Glad we arrived early though, because quite a long line has formed in the lobby by the time we got checked in, and it was stretched out the door when we left for dinner at around 6:30pm and it stayed that way throughout the night.)

The Sands has a pretty good sized Casino downstairs - plus restaurants, etc...There were very attentive cocktail servers working.  It is kinda dated looking (looks 1980's) but it is very clean.  I really appreciated that they tried to neutralize the smoking by utilizing realy good ventilation and employing a vanilla scent.  The other casinos we visited did not do this, and it did make being in a smoky casino much more tolerable.

Our room was very nice.  They gave the rooms a nice mod euro style redeux.  The furniture, carpeting and light fixtures were very nice. Bed was SUPER comfy! We were on the 15th floor of the west (Empress) tower.  Our view looked out away from the strip towards the Sierras.  There is a train that goes through town, and other reviewers have mentioned it as noisy,  but we weren't bothered by it.  Rooms have nice bedding, great pillows, and a vanity table separate from the bathroom, which I appreciated.  No coffee maker in the room.  Mel's Diner Restaurant provides room service, and their coffee is only ok. Better than nothing.  The room was perfectly clean and maid service was top-notch.

We used the spa area, which is up on the 17th floor and had awesome views, both from the   excersize machine room and the spa area.  We sat in the spa and looked out over the gorgeous mountains.  Other guests were nice and interesting to chat with.  The staff in the spa area were great - they've got extra dry towels there, so you don't have to take wet towels back to your room.

Chedck out at around 10:30am on 1-1-2012 was quick.  Questions about my bill and the (really high!) Nevada hotels taxes were answered quickly and intelligently.

Absolutely NO complaints.  We will definitely stay at the Sands Regency Hotel again.

03/01/12 | Link | Rating: 5.0
121. Chris J.
Out dated= check.
Slightly ghetto casino= check.
Close to the strip= check.
Cheap/ clean rooms= check.
Wristband that gets you free drinks throughout the hotel= check.
A decent launching point for a good time in Reno= hell yeah.

Let's be honest, this is Reno... Not Las Vegas. Outdated, stinky, sketchy are all words that seem synonymous with Reno anyways. Why avoid that? Embrace it. The Sands proved to be a decent hotel to crash at. For $60 a night, on a weekend, with wrist bands that get you free drinks (top shelf too) throughout the hotel, it's hard to beat.

Our rooms were clean, roach free and pretty friggin large. The hotel and casino layout does kind of suck and outside of gambling and consuming free alcohol, there wasn't much to do or see here. But, 2 blocks away you can find the "Strip". The blackjack dealers were all relatively fun and friendly and the cocktail waitress (all of whom seemed like they should be in a retirement home playing bingo) were fairly attentive with bringing the drinks.

And the complaints regarding the beds- take that wristband and head down to the bar for a few free nightcaps... you'll sleep fine on that rock hard mattress.

If you're not looking to impress anyone or find a romantic setting, this might be the perfect place for you in Reno.

15/10/09 | Link | Rating: 3.0
122. Ann M.
I stayed here before and don't remember it being so run down. We we told to be here at 3:00 for check-in if we wanted a smoke-free room. We arrived at 3 and no rooms were ready ???  they told us to come back in one hour. One other couple was really mad when told the same thing. But what the heck, we had no place to be So we thought we would walk downtown and what an adventure that was. Many street people with-in a one block area. Came back and security was threatening to arrest some people. The room we got was ok and hopefully the stay will be ok.

25/01/13 | Link | Rating: 2.0
123. Michelle S.
Hotel $31 a night. Ok casino.. We will see how well this casino pays out..

Cheaper of all the hotels to choose to stay at. I remember this place when I was kid and my parents took me to Reno. The place looks the same. I think this hotel needs a bit upgrade, even just the fixtures and light choices can make the place a little bit less old looking. Staff was friendly.

There was 3 adults staying in the room. We got a 2 queen room. Accommodations were decent. Needed an extra towel which we called down for but never got, ended up taking a towel from the maid cart in the AM. Bathroom gets too foggy when in the shower, no vent to make it less hot, had to open the door when done to get some of the fog out. We were located on the 10th floor, near the railroad tracks. I am not much to be bothered with that kind of noise but it almost sounded like an airplane passing by.

Overall this place is decent, but needs to upgrade.

17/10/11 | Link | Rating: 3.0
124. Irene L.
This place is dumpy but cheap. Two streets down from El Dorado (and diagonal from Silver Legacy). The people who seem to come to this place are kind of shady and the restaurants in here don't look appetizing at all. Stayed here for two nights and there's no comforter on the bed, tv is old, room isn't that clean. We ate at Mel's. The food didn't look that great and my bread on my sandwhich got soggy so fast and fell apart... wish they had toasted it. I'm just glad I didn't get sick. No free wifi either.

02/01/13 | Link | Rating: 2.0
125. V B.
The staff are nice and friendly. The hotel is very old and in need of repairs and updates. My door was very hard to close and the lock was broken. The room was dirty and smelled bad as did the whold hotel and casino. The parking is very small. We were offered pot by a young man. The people in the next room were up all night doing crack as the female guest said she bought it here in the hotel. Will NEVER stay ther again. I wanted a cheap place to stay...but I went too cheap.

06/09/12 | Link | Rating: 2.0
126. Jackie W.
We are traveling through the area with our cats and called TWICE to make sure the hotel accepted them. Both times they assured us they accepted pets, so we booked. We arrived today and they tell us they only accept dogs, not cats! Are you KIDDING me? They will not refund our money, even though we called twice to ask and they have record of it. Steer clear of this hotel/casino full of liars. Now we are stranded in Reno with nowhere to stay.

To top it all off, they recommended our cats sleep in the car overnight... It gets down to freezing overnight - are you recommending I let my cats freeze to death?

I will be filing a Better Business Bureau report against this hotel.

02/10/12 | Link | Rating: 1.0
127. Lisa G.
This place is really rundown... Low class.  WATCH OUT FOR BED BUGS IN BOTH TOWERS.  The Super Bowl party was a rip off - $40 for over cooked crappy food, old fashioned projection screen TVs and only 2 flat screens, and domestic draft.  We wont be back.   Common areas are filled with smoke with poor ventilation.  Buffet is mediocre - at best.

06/02/13 | Link | Rating: 1.0
128. Angela M.
I always stay at the Sands when I come to Reno, and I have to say it's quite cozy. The rooms are a great deal, especially during the week, and the casino offers many member discounts at stuff like the buffets and player's perks with the Player's Card. Speaking of the buffet, the buffet at the Sands isn't too bad. It's themed, with different food offered nightly, like New Orleans on Sundays and various other foods during the week, but the only problem is that the selection of food is a bit small. But it's a great deal for a small amount of money, and the staff is friendly and attentive. The pool at the Sands is large, with a hot tub, ample lounge chairs, and a full bar, but there are pool parties on Friday nights that are meant for adults only, with blackjack tables, bar service, music, volleyball, and bikini contests, so be wary if you're not into that. The rooms are very spacious and clean, and they have also been recently remodeled and updated. Wifi from the hotel is available at a rate of $5.99 per hour, $9.99 per day (24 hours) and $49.99 per week. There is a large keno and bingo room in the casino as well.

The Sands in pet friendly in one of the towers, but is very strict on dog owners: if you own a dog and want to bring it, it can't be any more than fifty pounds, it must remain in its cage when it's alone in your room, it cannot be a pitbull or pitbull mix, and you have to put down a $50 deposit that I believe is returned upon inspection of your room at checkout. There is also a $15 dollar fee for every day that the dog is with you in your room.

The Sands has many restaurants and cafes, including the 24 hour Mel's Diner, which is a themed 50's style diner. The food is a bit pricy but you're definitely getting what you pay for here; everything is a large portion, especially the desserts, like the brownie sundae, which is not only huge but delicious. Mel's also provides room service for the Sands. There is parking in both the lots surrounding the hotel and the covered multi level garage. I've been coming to the Sands for many years with my family and we've never been disappointed; it's a great deal for a reasonable price.

13/07/11 | Link | Rating: 4.0
129. Adam L.
I was in town for a week of training, on Expedia they had the best rates in town, the room was clean and probably hasn't change since my parents stayed here 30 years ago, it's dated. There is no free wifi, it's was 60$ for the week, wasn't very fast but I was able to face time.  The lobby and entire down stairs had a yellow tinge from all the smoke, the buffet was average, though there were seedy characters inside, I had no issues parking my work truck on the street outside the back door.  I would stay here again for work, but I would not bring the kids.

30/11/13 | Link | Rating: 3.0
130. Catherine W.
Eww.

I had to put my socks on immediately after I got out of the shower.

Also, the service at the front desk is painfully slow. If 'you get what you pay for,' then this place should be free.

21/09/11 | Link | Rating: 1.0
131. DaveScott A.
DO NOT STAY HERE! I am currently staying at the Sands Regency. Their lack of customer service is appalling. I had an issue with the hotel and when I spoke to the manager Julie.... Before I could even finish one sentence, she rudely and loudly said that she would not be offering a refund. I didn't want a refund. I just wanted her to offer me options. She continued to be rude and finally I asked for her managers name and then ende the conversation.

To add insult to injury, I had an allergic reaction to something in my room. The front desk sent up keys to my room (an hour after being notified) for a different room. That room was full of trash and had not been cleaned. Now waiting in the hall for the room keys to my third room of the day. All I can say is wow....

04/08/12 | Link | Rating: 1.0
132. Aliyah H.
Whoever said the buffet was great, doesn't know good food. The rooms are clean and better than you'd expect for the price (for a Reno casino/hotel by the strip). That's all I got. Would stay here again if I need a cheap and close to the strip hotel.

12/05/13 | Link | Rating: 3.0
133. B G.
Worst. Hotel. Ever. So my roommate & I came to Reno for the night and was looking for budget-friendly hotels (since we're not picky) to stay in. We found the Sands at a fairly reasonable price & decided to give it a shot. Bad decision! Upon making the reservation, we were asked for a security deposit, an interesting add-on, we both thought. Well, we asked why they need a deposit. Their answer was basically that all the local riff raff come & mess up the place; def not something we were looking for. We left immediately, knowing that we would rather pay more for a room somewhere else knowing this "security deposit" wouldn't b an issue.

16/05/13 | Link | Rating: 1.0
134. Hamilton S.
Security was rude and a bunch of cocky cavemen. No professionalism and their supervisor had way to much of a little man's complex. We had registered guests kicked out of our room (we had two), while every other room is filled wasted college kids from Southern California SWAT (weekend ski trip) that we could clearly hear. We were not part of that crowd.  Their aggressive attitude was pitiful. . . . . mocking comments to our female guests, and they stuck their foot in our door preventing it from closing. I have worked in hotels back in college, and that is NOT how I remember security was trained to perform.
Casino Pit bosses were curt and far from any kind of thoughful customer service. Burnt out and clearly no desire to create a memorable guest experience.
1.5  stars

09/02/12 | Link | Rating: 2.0
135. Cassandra j.
I would give this place zero stars if I could.
Our room was behind an elevator in a sketchy hall.
First thing we noticed was that people have clearly tried to break into the room in the past. The area around the dead bolt was bent and dented as if somebody tried to break it open with a crow bar. We walk in and the carpet was stained all over the place. The non smoking room's bed cover had  a burn hole in it and bed bug blood stains. The toilet had hair on it. The bath tub was dirty.
The lady at the front desk wasn't necessarily sympathetic, but she did offer to change rooms. Unfortunately I booked through expedia, so I have to speak with them about getting my thirty dollars back.
Yes, they say you get what you pay for, but coming from vegas and having stayed at the stratosphere for the same price to end up in this dump is a rude awakening.
After being traumatized by the room, on our way out, the five foot two security guard with a black eye approached me and asked me to take down the hood of my jacket. I was offended under the circumstances.
Needless to say, It took us about two minutes to turn back around and take a cab to the best western across from reno airport.

05/10/12 | Link | Rating: 1.0
136. Sunny Joy B.
Strange but fun experiences at The Sands Regency over the course of a week.

The night of our arrival, after eating The Sands buffet (which I believe is the least expensive in Reno but was good enough to make me smile) I kicked my boyfriend to the curb, literally... the curb at the Greyhound station. Bought him a ticket back to San Francisco so I could enjoy my future without a leech that ignores me. Moving on with my destiny...

The Sand's pool and new gym, fully equipped with spa and sauna, was well worth the 35 dollars a night. I had a deep rest.

The only negative experience I had was the wanna-be pimp at the Sports Bar. I kept running into him.

06/10/11 | Link | Rating: 4.0
137. Amy D.
First thoughts when we pulled into the parking lot: I hope I don't get Bed Bugs...

Parking Structure: Looks like hotel management had no where else to throw their old furniture.

Walking into the Sands Casino Hotel, it was just like any other place in Reno. Checked in, and front desk did not have our information in their system even though the 4 rooms were booked in advance on Orbitz.com . They eventually had to put in our information manually. No problemo.

Room: Found numerous stains in the furniture. Pretty disgusting, dontcha think? I even captured a picture of a stain on one of the chairs. The shower head in our bathroom had no pressure, felt like I was taking a drippy shower. The bed does not have a comforter... only this spongy looking cover.

Paigow Tables: Had a couple good dealers, that were cheerful and entertaining. The others - seems like they were miserable to be there which brought the whole crowd down. Lost $60 bucks, beginners luck my BUTT.

All in all, I give it 2 stars. I was about to give 1 star, but then I didn't get bed bugs.

21/02/11 | Link | Rating: 2.0
138. Joseph E.
The rooms are a deal. Clean, relatively up to date and good enough. (Hotwire has them for as low as $14, by the way; they consider the Sands to be 2 1/2 stars)

Now then: avoid the buffet. The buffet isn't bad, but the Eldorado or Harrah's has a much better buffet and the clientele is slightly better. The Sands buffet has very few offerings and is just downright sad and depressing. (mostly from the clientele which have just come from god-knows-where trailer park)

Another thing about the Sands: they are trying to be hip and "with it" and are offering all sorts of enticements to get you on their email list, have a Facebook page and are giving away laptops. But (in the "you still don't get it!" department), they charge $10.00 a day for WiFi access. WTF? Is this the 1990s?

So, do what I do: stay (but don't gamble) at The Sands. Eat at Harrah's buffet, drink martinis at the Eldorado, get WiFi at Starbucks.

21/11/11 | Link | Rating: 2.0
139. Aaron M.
The Good:
- It was the cheapest place we could find to put up 28 guys for a weekend.
- The staff were all very friendly and accommodating
- Within easy walking distance of everything in the downtown area
- AFAIK, nobody once gave us a hard time for being drunken and/or obnoxious.
- Our rooms were all relatively clean
- Huge windows with nice mountain views from our rooms on the 12th floor of the Dynasty tower.

The Bad:
- The door knobs or locks didn't work for 3/28ths of us at least once during the weekend.
- The rooms are all pretty smelly (even the clothes that didn't get worn needed to be washed).
- The windows don't open more than a tiny crack
- The beds and pillows are hard and flat
- Cable TV is small and the reception went in and out
- $9.99 for 1 day of slow wireless internet, $29.97 for 3 days (seriously??)
- The casino itself is dark, smokey, and has very few ladies, which OF COURSE doesn't matter to married-ol-me, but the other boys were severely unimpressed.

20/04/09 | Link | Rating: 2.0
140. Mark S.
This is a throw back Vegas/Reno casino, but in all the wrong ways. I think the smoke may have embedded itself into every fiber of the whole place. The buffet is cheap, but just average flavor-wise. We stayed and played bingo there to pass the time while we were in Reno, but I've never seen a more confusing bingo game in my life. It's really hard to follow along, and they've got like 12 different things happening all at once. Hard to tell if you really ever have bingo.

But then again you're in Reno so you can't really expect much. Reno is like Downtown Las Vegas from 20 years ago. Nothing has seemed to change much around here.

28/12/11 | Link | Rating: 2.0
141. Mark G.
Where to begin?

Well let's start with the good and get the easy part over with...

#1. $1 well drinks and beers.
#2. $39 rooms (we got 2 nights free on a special deal)
#3. We never saw any "critters" in the room
#4. The Mel's diner downstairs had decent food and GREAT milkshakes.

Now for the bad.

#1. The hotel is very old and rundown and FILTHY.  There was a big green loogie on the floor near the lobby that we had to steer our luggage around.  The elevators stunk.

#2. Everyone looked like they walked straight out of Wal-Mart into this place.

#3. Their staff never said a nice thing to us the entire 3 nights we stayed there.

#4.  There are a whopping 4 blackjack tables and I only saw 2 of them ever open at once.   The blackjack dealers never said anything to us.  The craps person did not want to answer ANY of my questions and we were the only 3 people at the table at midnight.  The only time he did say something was to yell at us that we didn't toss the dice hard enough.   There is No keno.  huh?  Yeah, NO KENO

#5. The bartenders (except one lady our last night there) were very unfriendly.  Some would charge us while we were gambling at the bar and some would not.  Some would make us have at least $10 in the machines to get a free drink.  They NEVER said thank you to us once.

#6. The parking garage was a dump with garbage all over the structure.

#7. We had a security guard walk right into the room w/o any knocking or phone call what-so-ever.  We were sitting there at about 11am just talking and he just opened up the door and stuck his head in and said "Oh I didn't think anyone was in here".  YES the "Do Not Disturb" sign was on the door too.  Then he told us to call the front desk because we are not supposed to be in here.  Huh?   So I called down and the rudest lady answers and says that she called and left me a message that I didn't leave them a credit card and that they need one immediately.  We never got called and there was no blinking light to indicate that.  She NEVER apologized for having security bust in on us even AFTER I went down there to give her a card number and she was totally rude the entire time.  The real kicker here is that they NEVER even asked me for a credit card when we checked in.

#8. The bathtub got backed up and they had someone come up and spend about 40 minutes unclogging the drain.

#9. Nobody there knew what they were doing.  There was no structure and a serious lack of management and nobody had a clue or cared.  They didn't even charge us for the 3rd night at all because no one knows what's going on.

#10. Look VERY carefully at the ad in the Elevator if you ever do make the mistake of coming here.  It is a photo of 2 people that appear at first glance to be a man and his wife?  But a closer look would indicate that it's the SAME exact guy in both pics (one of which is wearing a wig and dress).  This is not really a complaint as is it a way to show just how freaky this place is.  I mean, what's the point of having a cross dresser as your hotel spokesperson?  I found an image of this and posted it.  Take a look for yourself and you be the judge.  It's either that, OR they are cousins?

#11. $9.99 to connect to the internet for 24 hours?  Is this Somalia?

#12. I was going to head out to my bank .4 miles away in broad daylight.  I took about 20 steps outside the hotel and literally felt afraid for my life and turned around and went back in.  Not only is the hotel a total dive, but the surrounding area is worse.  There was crack-heads, crack-whores, pimps, drug dealers, people yelling (at nothing in particular) and just about every type of vagrant and vagabond you could ever think of all surrounding the hotel.  

#13. There was no iron and I had to call to get one brought up which we got to "use" for only one hour before they needed it back.  I guess that's the only iron in the place?  To be honest, I am surprised that they even knew what one was.

#14. We ordered room service from Mel's downstairs and the one guy that was taking my order actually yelled the "F" word in my ear while I was ordering.  He was not talking to me mind you and I am not a prude.  I have been known to use the "F" word on occasion.  But there is a time and place for everything.   Just plain ignorant.

#15. Not ONCE in THREE days did we have a cocktail waitress come by to offer drinks while playing slots.  EVER!

#16. When we left, the elevator to the garage was broken and so we had to actually walk our luggage out the front door and up the parking ramp 2 stories to get to our car.

In a final note, I would like to point out that upon entering the casino, right on the door in big lettering is this:  Welcome to Terrible's Sands  Regency Casino Hotel

And THAT just about sums up that place...
TERRIBLE Sands Regency casino.

05/05/10 | Link | Rating: 1.0
142. Allie A.
Two stars for a $25 / night hotel room.

This is the kind of hotel room you get when your friend who's supposed to fly into the Reno airport at 7 pm is delayed four hours, you live 45 minutes away in Tahoe and an unexpected blizzard makes you not want to drive up five thousand feet over a snowy Mt. Rose at midnight.

I can't complain about the price.  Nope, not for $25.  Here's what to expect: a shabby but clean, outdated but not horrific room.  Ask for a high level room - at least the next day when you wake up and open up the shades, you'll be greeted by blue skies and the snowcapped Sierra Nevada mountains.

I will not speak of the strange turistas that populate the casino downstairs.  It is one of the ugliest, smokiest casino floors I have ever been on.

Then again, I was one of the people milling around the casino, so maybe I should just be velly velly quiet.

09/06/10 | Link | Rating: 2.0
143. Surfer M.
I don't really understand why there are so many bad reviews for the Reno Sands Regency, sure its a bit bare bones, but lots of other casinos are within walking distance to the Sands.

I stayed alone on Sunday and Monday nights in March 2013, I tried the buffet both nights, and I have a review for my buffet experience as well.

The pricing for the room was very reasonable when booked online, I paid under $20 per night.  Staying at the Sands was definitely a more pleasant experience than any discount motel could offer me.  That's why I am giving this place 5 stars, because I got a 3 star experience for a dive motel price.

Don't get me wrong, I had a lot of skepticism before coming here, reading all the other Yelp reviews of the horrors of vomit, bedbugs, rude people, and foul odors.  But when I used my keycard to open the door I found....

A fairly bare-bones, yet clean room.  No bed bugs or hairs on my bed.  A clean bathroom with large towels, soaps, and shampoos, but it was missing toothpaste and mouthwash, this is a big oversight on the Sands.  I expect hotels to have toothpaste, so I didn't pack any.   Besides that, the room comes with an old fashioned LCD TV, a noisy air conditioner, and a beautiful view of Reno and the mountains.

I'm mostly reviewing the hotel experience, not the casino and dining experience.  The casino was OK, it had that stale smoke smell.   The clientele of this hotel are mostly the aging retiree types. This is definitely not the place for 20 somethings to party and meet people at the bars, and you will never feel like James Bond at the Sands.

My favorite part of the hotel experience was the top floor health club. A free to use health club containing a gym, steam rooms, and a hot tub.  Soaking in the hot tub with a top floor view of Reno was actually my favorite part of my entire Reno trip.  The health club alone was worth the price I paid for the hotel.

There is also a pool, which only opens during the summer, so I have yet to experience the pool.

Overall, I was very satisfied with my Sands experience, if I return to Reno for another mini-vacation, I will definitely stay at the Sands again.

30/05/13 | Link | Rating: 5.0
144. iriejen T.
Clean room nothing special. Once again, you get what you pay for. Elevators can be slow and casino super smoky. Pet friendly is a plus.

10/07/13 | Link | Rating: 3.0
145. Raina H.
Not as bad as people say.  I got the room on expedia for $79 on a Saturday. The outside looks a little sketchy, very old school Vegas. The lobby smells strongly of cigarette smoke but the non smoking room was clean and odor free. Outdated decor but clean. Perfect for a place to crash for the night.

24/08/13 | Link | Rating: 3.0
146. Elle M.
Most definitely the worst hotel experience I have ever had. Issues ranging from plain filthy accommodations to harassment by staff members. I spent three days at the hotel for an event this past weekend and was so in shock by the way I was treating I had to write a review. A few notable experiences I will share with you because I do not wish for any person to go through what I did.

Rooms were filthy as was the rest of the hotel, smelling like smoke, stained, and on more than one occasion I walked into their public restrooms to find every single toilet over-flowing and stopped up. I had to hold myself back from throwing up at the sight. The elevators were constantly broken and when one did open for you there was a 50% chance that it would get stuck at some point, no exaggeration.

I have never met such rude hotel staff and security in my life. It was on the verge of harassment and I feel if I wanted to pursue a case I would have a good one. I am 25 years old but was carded at least every 15 minutes, this is no exaggeration. I understand the need to card when betting in a casino or ordering drinks, but I was carded for, as the security says "leaning against a slot machine" and "ordering water". Not only was I asked for my ID but was approached with a rude and insulting attitude as though I didn't belong. I would have been better off to staple my ID to my forehead in order to avoid the harassment, although I'm not even sure that would have been enough.

It was so bad that at one point in the night security knocked on our door telling my friends and I, who were not being overly loud, that we were not allowed to play music in our room or hang out. The guard then proceeded to ID every person in the room even though the majority of us were drinking water and soda. I don't even know how this is legal, especially when we are all well over age and in our own rooms.

Finally, several of my friends, myself included, had items stolen from us during our stay. Wallets and several cell phones disappeared in the middle of the night without explanation.

I don't care how cheap the hotel is, I've never been so insulted or disgusted in my life. Please don't make the same mistake I did and make sure you enjoy your vacation, even if it means paying a little more for a hotel.

17/01/12 | Link | Rating: 1.0
147. Tim O.
Super cheap... They accept pets on the dreaded 5th floor ( prepare for the odor!) just like Reno, old, outdated, and full of some seriously interesting people.

02/08/13 | Link | Rating: 1.0
148. Evan E.
Very basic but very good hotel.  If you are looking for the high class upscale hotel, this isn't the place for you.  If you are looking for a hotel and casino on a budget that is worth it, look no further.  Went here for the weekend with a few old friends from college and had a great time.

The value is here, those who are complaining were probably expecting a five star quality hotel and were upset by adequacy.

12/09/13 | Link | Rating: 4.0
149. Setareh A.
Hotel (3 stars): I booked a king bed smoking room about a month before our visit.  When we got there, the room wasn't even available.  No king bed smoking rooms were available.  We ended up getting a king bed non-smoking room.  The room was fine, but we kind of wanted a smoking room because where else than Reno can you smoke inside? The bathroom had no fan so you end up in a sauna after a shower longer than 15 minutes.  

Casino(1 star): The Sands casino attracts to scum of the Earth.  As we were walking through the casino, two separate black guys made eye contact with us as a proposition to sell us drugs.  The people in there on the Friday night we were there were just trashy and scummy (as compared to Silver Legacy and El Dorado).  

Another issue, I had $10 free play that I received in the mail from a previous stay.  I cashed in on this and it was applied to my players card.  First shady point of their free play: to activate your free play you must put cash into the machine.  Secondly, the machine pulls from your winnings AND your free play at the same time.  I put my free play onto a slot ($10) and on the first spin won like $3 (400 credits because of the $1 to activate free play).  But noticed my free play AND credits were both dropping with each spin.  I brought this to the attention of a casino employee and the answer she gave me made no sense.  I tried my free play on another machine and put $2 in and noticed my credits and free play were also dropping at the same time.  This casino is shady and scummy.  Be very skeptical of their "free play".

28/03/12 | Link | Rating: 2.0
150. Sarah H.
Walk into room and immediate reaction is WHOA IT SMELLS LIKE WEED. Did we get a smoking room? The answer is no, there's just probably so much smoke downstairs and the ventilation is not working.. most likely needs some repair or renovation.

The location is great and is right in the middle of downtown.. within walking distance to the rest of the casinos and buffets.  

The room is just so colorful and old.. it's pretty spacious but it just has that old feeling.. it shouldn't even have the hotel status.. It's more like an inn/motel. You're not getting an LCD TV, no internet, no robe in the bathroom, no flip flops, no coffee pot, no fridge.

The casinos downstairs are cheap.. On a busy new years day, they even had $5 black jack table.  They also brought out my margarita that I was craving so I was stoked.

Parking is free and ample.

I was pretty annoyed in the morning.. granted I was already awake and packing up, but the maid kept on knocking on our door asking us when we were leaving.. dang it it's not even check-out time.. leave us alone!

Food.. didn't try.. I always walk down a few blocks and just go to the other nicer hotels for their buffets.

10/01/11 | Link | Rating: 2.0
151. Jen C.
Doesn't refund mandatory deposit

05/09/13 | Link | Rating: 1.0
152. Enrique C.
The room was clean and spacious.  The shower head needed replacement but it worked.  Best of all this place is only a 2 block walk from where the Brews&Blues Festival was taking place.

The TV is old and by that I mean it's not a flat screen.  There was no cable and the reception was not the great but I wasn't there to watch TV.

03/07/11 | Link | Rating: 3.0
153. Will L.
Stayed here last month.  About what I expected.  Seems like some of the reviews were expecting a 5 star hotel at a 2 star price.

Pros:
Cheap, Clean enough, Cheap, Low limit tables, Cheap, Decent pool (for Reno) with a bar, Cheap, 2 blocks from the rest of downtown

Cons:
Cheap brings so-so clientele (no-issues though), rooms are dated and worn but clean enough, slow (not terrible) check-in.

I have no problems staying here again...in fact staying there again over Labor Day.  Not a romantic or "nice" get-away destination but if your there just to have some fun and use the room as a place to clean-up and sleep it works just fine.

21/08/12 | Link | Rating: 4.0
154. A. L.
While I appreciated the friendly front desk staff (hence the second star), the room was unacceptable. There are no fitted sheets on the beds, just a flat sheet on top of the mattress. Disgusting. Also, no wash cloths and a shower that goes from hot to cold made the room uncomfortable. I prefer the Nugget for comfort at a similar price.

02/09/13 | Link | Rating: 2.0
155. Rose B.
Went to the sands to spend the weekend with my husband since it was his birthday. The stay in sands was very nice and clean. Mel's diner is the best place to eat .Mel's is what makes the sands. DON'T eat at Taco's Tijuana the Mexican restaurant next to Mel's... We ordered and the big guy that took our order was very sloppy looking .his shirt not clean and took our money with his bare hands.then after he touch food and drinks ans did not even wash his hands.    we asked for chips and salsa and he replied " we ran out" I thought wow how does a Mexican restaurant run out of Chip's and salsa.  Well we went to have a seat and all table's were so dirty , we asked the sloppy guy to clean table please . he forgot and brought us our food and was going to place it on the dirty table " REALLY " I stated to him can you clean table first , he wiped table down once , my husband had to tell him " Really bro can you clean it right ". I took my first bite and had to spit it out .I'm Mexican and that did not taste like Mexican food ! Please everyone save your money ...not clean. Not good. Not pleasant. And definite not Mexican food don't know why sands lets this place stay in their casino .I'll never recommend this place to anyone...

06/10/14 | Link | Rating: 1.0
156. Micah H.
We reserved a room for two nights including New Year's Eve.   When we arrived the gal behind the counter was nice enough to move our room away from the elevator since someone had reserved a joining room but there are actually no adjoining rooms.  

Also went to the cheapest buffet in the city, I gotta be honest here, it was tiny and I had read the bad reviews on YELP but we hit it up and I noticed they offered 5$ pitchers of Coors.  Ordered up one of those and it came FILLED WITH SIERRA NEVADA!  Of course I can't guarantee that will happen to you but it was a nice mistake on their part.  The Prime rib was perfect and plentiful, everything else was unremarkable.  

After snowboarding in Tahoe for a day, it was great to find the HOT TUB AND SAUNA on the 17th floor the next day.  Enjoyed taking in the view of snow-covered mountains with the little woman.  

Saw some fireworks from the window that night. ;0

15/01/13 | Link | Rating: 4.0
157. James K.
Use to love this hotel but this last trip for my birthday week end sucked trying to get our room cleaned was impossible and the supervisor lacy is a flat out liar I speak loud as I'm deaf and she was like he was yelling at me .
On Sunday I had to clean our room myself . Wow this is fun

27/01/13 | Link | Rating: 1.0
158. Dana N.
We go to Reno often to see bands play and visit friends.  We will never ever stay at The Sands again!

Check out time is 11, so naturally people are all showering simutaneously to accommodate the mass exodus at 11.  Absolutely no hot water, the shower would shut off randomly while showering and the water pressure would fluctuate like crazy.  Everyone in our group having cell phones needing to be charged, had to take turns using the 2 functional outlets in the room.

The worst experience of our stay was after checking out and having breakfast at Mels we decided to play the slots right next to the restaurant and finish the beers we were drinking.  My friends and I being tattooed, long haired and dressed in black were profiled by security.  We noticed them watching us from a distance.  We weren't doing anything out of the ordinary, nothing different than any of the other guests around us and yet the singled us out.  Came over and interrogated us as to whether or not we were guests of the hotel.  Seriously??!!  They had the audacity to ask us that when I just paid almost 200$ to spend 2 nights in that dump!

21/10/13 | Link | Rating: 1.0
159. Gspot H.
FIlled with smoke and decades of smoke trampled into the carpet and other fixtures. Elevators are Old. People there at night seemed a little tweaky.

10/09/13 | Link | Rating: 1.0
160. David N.
The hotel was cheap and the room were adequate. I was only spending the night since it was cheaper than staying in Tahoe.

Since I only spent the night, I can't say anything about the casino.

27/12/12 | Link | Rating: 2.0
161. Alfred Y.
"Hey, it's only $29 a night!"

Remember those words, when you come here for a night's stay. Because you'll be asking yourself why you chose this hotel. Now, there isn't anything wrong with this hotel that would warrant a shitty review, but the one thing you'll notice immediately, is that the hotel is outdated. 1960's outdated to be exact.

So 1960s, that it felt that they never cleaned the carpet. We felt afraid to leave anything sitting on the external sheets, floor, or chairs. I'm not saying they weren't clean; just that entering the room felt like Reno didn't have a single hooker who hasn't fornicated on any of the furniture, or drizzled their bodily fluids all over the floor.

The money you're saving by shacking up in a cheap room, you'll want to spend in the casino. Just don't spend it on the wheel-of-fortune slots, because $50 there will run you an average of only two wheel of fortune spins. Each spin netted me less than 20 points. I've never failed so badly at a wheel-of-fortune slot machine before. I can't remember if it was a quarter or a dollar machine, but the machine definitely felt like the odds were well in favor of the House.

We came to the conclusion that if we knew the hotel was as outdated as it were, we would have shelled out extra cash.

18/07/11 | Link | Rating: 2.0
162. Courtney H.
There is only 2 things that could make this hotel worth anything 1) location, able to walk to everything so we did not have to stay in the hotel. 2) there is a bed! We were  put on a floor that was full of dogs so we heard yappy little dogs all night, dont get me wrong i love dogs have two of my own but we left ours at a kennel so we did not have to hear them bark, Used restroom toilet was broken ran until my husband turned off the water, bath tub was nasty called to front desk they sent up a  maintenance man and bleach oh and security for the yappy dog! Maybe it was an off night (not likely)

18/02/14 | Link | Rating: 1.0
163. Patches P.
I have stayed here in the past and always loved it. Sadly, there is a devastating meth epidemic in Reno. Tweakers shambling around the parking lot begging, tweakers on the strip swinging their arms around and twitching. It's a zombie apocalypse. This has had a horrible effect on the general atmosphere of Reno.

The Sands is a little older and sadder. The staff were wonderful. At the Copa the staff were very kind to my son on his birthday.  This is what made this a 3 star review. I came with a pet and I know I'm wandering, but what is the hotel/motel fetish with carpeting? Cover the 5th floor with cheap laminate, throw down some cheap throw rugs and maybe I could take off my shoes. Plus, mopping is cheaper than having the carpets cleaned. The carpets on the 5th floor were disgusting. Plus, the bathroom was dirty. A pubic hair greeted me in the sink and a ridiculous amount of mildew in the shower. Nothing a spray bottle with a little bleach and water wouldn't fix. Then I realized the bathroom was wallpapered. Wtf. Whose bright idea was that?

The TV was small, old, and level just above the bed so if you try to watch Tv in bed you have to try to prop yourself with 2 little flat pillows and strain your eyes/neck or lay on your stomach on the opposite end and strain your back. Maybe the old Tv stands are so low because the beds used to be lower. Who invented those stupid tv stands anyway - they can't even be adjusted. Why do hotels continue to use them. It seems like it would be a PITA to have to bolt every tv to an old stupid stand.

The bed was clean and comfortable enough and it was very quiet. I do appreciate the pet friendliness in spite of the nasty carpeting. Also loved the staff and food at The Copa and Mel's Diner. I miss the old Sands and I miss pre-tweaker Reno. :(

17/11/13 | Link | Rating: 3.0
164. Dave Z.
Did not like the hotel, not a good family stay.

19/10/12 | Link | Rating: 1.0
165. Maggie F.
Ummmmmm, how can I say this?  It was like there was a convention of Walmart people.

Out of the 6 hotels I booked for our 12-day road trip, this was the worst.  It was also the cheapest - I guess it's true when they say you get what you pay for.

Parking was free in their parking structure that was sort of attached to the casino.  It only had one connection to the hotel, so after we checked in, we had to get on one elevator to get to our car, get our things, come back down the elevator, enter the casino and get on a second elevator to access our room - a little odd.

The crowd was old, strange and a little white trashy - after reading some of the reviews, I thought it was more of a joke than anything - I get it now. This place is weird.

The room was clean enough - nothing to write home about.  I've been in better divy hotels in Vegas (Bill's Gambling Hall) - if that's a classification.  

We had the buffet:  not much of a selection.  For $10 our choices were Prime Rib, catfish, fried chicken, roast chicken and sliced turkey w/gray (turkey looked like a processed breast that was warmed and sliced).  Salad bar was typical, nothing fancy. Side dishes were rice, mashed potatotes, and onion rings.  Dessert was also typical, choice of cookies, pies some sugar free items, etc.    BTW, did I mention our waitress was strange?  

I wouldn't go back, as a matter of fact, we RUSHED to check out in the morning.  oh, yeah, and while I was waiting to check out, I was behind a guy standing before me in his PJs & flip-flops.  He didn't have enough money to cover the $14.95 balance, so he needed to go to Western Union to get some money transfered to him.  Like I said, Walmart people.

12/07/12 | Link | Rating: 1.0
166. Mud L.
Its was what you would expect for the price.  Check in was slow with a line at 9 pm.  The elevators were terrifying.  They would drop suddenly while you were getting in or out.  In one of them an alarm would go off every time you got in.  The room the hot tub is in needs shades so you don't go blind while using it in the evening.

18/03/14 | Link | Rating: 2.0
167. Tammy J.
This hotel service for check in was horrible  the line was Over an hour long wait   The casino was dirty and smells. We were there for hot August night weekend and will never stay or advise anyone to ever stay there

11/08/13 | Link | Rating: 1.0
168. Karl S.
Hadn't showered in 6 days at Burning Man, and the only reason we booked a room was for a shower and a nap.

Worst shower I've ever had. Alternated between ice cold and third-degree burns.

I guess you get what you pay for, but at $98 I should have just showered in a truck stop and slept in the van.

04/09/12 | Link | Rating: 1.0
169. Crystal W.
Came here with my boyfriend and friend to see if they had a rewards program for signing up for a card - they did! You spin a wheel to see if you get free points or a monetary prize of $100. We all got points, which we didn't want to stay to use - the casino looked old and cramped, with outdated carpet and strange looking people. Also, when we parked in the structure connected to the casino, our first thoughts were basically - I hope we don't get jumped on the way in....and I hope no one steals our car before we gtfo.

Yes. That dimly lit parking structure was that scary, as was the clunky elevator that took a VERY long time to bring us down to the casino level (we were scared we were going to get stuck inside).

Overall......1 star that they had the free spin for prizes. Can't say much about anything else.

14/12/12 | Link | Rating: 1.0
170. John N.
Woo whoo!! My friend got the room for -$8.48, but the casino wouldn't honor that price.  We ended up paying $160 for two nights, which was still less than what it would've cost us if the system were to bill us correctly.  

We received vouchers for four free buffet meals.  I don't know how the buffet has people willing to go there.  Maybe first timers?  The buffet floor was smaller than my bedroom.  The waiter announced that it was free steak night.  The steaks were garbage.  Denny's would've been a better choice for steaks(are their steaks still really bad?).  

I wasn't expecting much from the room, and that's what I got.  The non-smoking room had cigarette burns all over the carpet with stains everywhere.  There was a tube tv that sat on a stand with very little channels.  Looking out the window was more entertaining.  Checking out on the tv didn't work.  The room didn't have an iron(board).  According to room service, Sands didn't have the funds to supply every room with their own.  We would have to wait for one to be returned.  The restroom didn't have a fan to clear out any odor(less) fog.  Sucked for the next person using the restroom.  It was just a place to sleep and prep for the next day.

GAMBLING:  It's in my blood.  There were a lot of blackjack tables and one roulette, craps, hold-em, pai-gow, three-card poker table.  Most of the time, your choices were either  blackjack, craps, and roulette.  Trying to get a refresher on the craps table, the dealer showed no interest on helping us learn the game.  We had to go to another casino to learn the game.  The servers came about every half hour.  Don't they want to get me wasted and take my money?

All in all, pay a little more to stay in a modern hotel on the reno strip and you'll have a better stay.

03/09/12 | Link | Rating: 2.0
171. Ian M.
Stayed here two nights in Jan 2013. Very inexpensive $22 total/night including all taxes etc. Big room, just a couple glitches, desk lamp was broken, phone didn't work.
Positives: fitness center w/sauna was decent size and they had $3 blackjack tables. Downtown location was walking distance to Virginia st. (Reno's 'strip').

10/01/13 | Link | Rating: 3.0
172. Taylor R.
$20 a night and you get what you pay for. I arrived in Reno late at night and walking to this place was very very sketchy. The people that work, play, visit and stay here are straight from the GHETTO. This place also has a gawd awful stench of old old old must lingering around the whole hotel. Everything is so outdated and the room just felt creepy. The whole hotel doesnt seem like it had any updates, itt felt like I traveled back in time to the 70's.

22/08/13 | Link | Rating: 1.0
173. Oscar R.
Stayed here twice on way to (one night) and from Portland (two nights) from Las Vegas.  Pretty smokey inside and crowed but typical for a locals hotel/casino.  On the way back had a new dog via Craigslist so had to pay $15 dollar pet fee per night.  Room showed it was a pet room with countless spots on floor and dog alerted on every corner and trash can in hallway.  

On the way up there I used their website and an internet special for a room with a cost of $30, returning I used Hotwires surprise hotel which was this one as well, it is when you pay and then they tell you the hotel and price.  That charge was $22 plus tax, for $25 which was almost halve of their website price of $40 plus tax.  

My biggest complaint is check in when everyone was tired, only two people on the counter and they are directed to help the VIPs first which one was half drunk and wanted to BS the clerk, though they did catch a couple who were using the line who Were Not DV's.  After the line was past the steps going down and out the door, (about 15 guests) they finally called in another clerk to help.  OH and do yourself a favor and get a cup of coffee at the Cabana cafe, show your over 50 id card for a 50 cent cup but enjoy the expression of the older woman working there, Grumpy Gertie, no smiles and just ughs and umms, everyday is a bad day for her. lol  I went there three different times to get that, really made my day.

08/07/13 | Link | Rating: 2.0
174. Kayla T.
No wonder why it's cheap to stay here.. Definitely outdated rooms, colors are horrible, nasty stained carpets, dusty tables, chair's have rips on them, poor ventilation walking through casino to get to room. The lotion they give you, was already used!! Towel's weren't even folded nicely, whoever the house keeper was that day did a horrible job. Box TVs, volume hardly worked. Pool was decent. Friendly people at front desk. I would stay again if they re model the rooms! But I guess it's better than a nasty motel.

09/07/14 | Link | Rating: 2.0
175. Keven B.
A Stone's Throw...

From the projects. Sadly, I procrastinated and could not get into the hotel hosting the dog show. Admittedly, I freaked out when GSR was booked so I grabbed the first hotel allowing dogs. So, after fighting horrendous traffic from the Bay Area, we drive into the dive called the Sands. Outdated and as worn out as a pair of hand-me-downs, it was a painful reminder how badly you can be punished for procrastination. If I were to assign a theme to the room- I would choose Circus, Circus. Who decorated this room?? Bozo the clown?? The toilet was a treat... push down on the handle and it makes an ugly sound like you broke it, followed by suction that could swallow a small dog- "shudder"-- Speaking of dogs... when my husband ventured out to find some lawn to walk the dogs, he needed to go down the street, cross it and potty them across from the projects. He was actually nervous every time he had to take them out. The smoke-filled casino was as unlucky as the parents of Lizzie Borden. When the day was over we climbed in bed (alarm set for 5:00 am) only to hear lots of barking, yelling, running, thumping all night long-- and having to yell at our dogs because they were barking at all the noise. Friday night neither one of us slept at all. They do not air condition the hallways or the elevators. So, in summer you can imagine how fun that is. Suffice to say that next time I procrastinate I'll think of the appropriately named Sands (think litter in a cat box) and it will cure me.

19/08/13 | Link | Rating: 1.0
176. Ben B.
I go up to the Sands every time they have the Blackjack tournament and it's always a great time. Drinks and all. I like to gamble up there and the 5$ limits are nice as they stick all weekend. Plus, if you really don't like it in their atmosphere, you can walk a few blocks to El Dorado or Silver Legacy. But as most people can see with the reviews, they don't fare much better and are more expensive for your overall trip.

For what you pay and get, this is extremely fun to me. I highly recommend that people go up when they have tournaments (blackjack, slot, etc or whatever interests you).

It's a nice getaway every 3 or 4 months to just relax.

Im younger and I don't get all the negative reviews from both younger and older generations. It's older, it's a bit smoky, and it's not that robust. The staff in general are really nice. Fact: If you go up for one of their tournaments (which are cheap and included hotel stay/drinking badge) you get alcohol for free without playing.  They also have better comps of the casinos over there and low limits which can keep you playing for a while. Don't get me wrong, maybe if you strictly go to a place like Silver Legacy they may have better comps but I go up to Reno with some kind of draw like a tournament... not just a getaway. I'd personally rather go to Vegas for more activities.

And I guess I am just bewildered by the comps issue. I dont drop that much gambling there and usually get stuff.

Example:
This weekend I got an offer for $80 in table promo chips and a $10 food comp. This was outside of the comps on my card which had accumulated the past 2 trips this year for about $60 in restaurant comps and about $30 of dollar value. I used my food comps and treated some family/friends to breakfast at Mels and was able to buy my girlfriend and myself food based solely on comps.

I'm not a big spender. I like to gamble but have a set aside amount I do it with and I have a good time.

15/07/13 | Link | Rating: 5.0
177. Brook S.
My friends and I stayed here for a weekend getaway. With my friend's reward card we stay two nights for $55. So, I'd say we got what we paid for. Basically, if you plan to spend any time in your room, find another place. If you're just looking for a bed to sleep in this place is fine.

The room is basic. It's clean enough I didn't feel uncomfortable staying there. The phone in the room didn't work well. When I call the front desk to ask for information about the hot tube (which is nothing special) and to request more towels, both times the connection was terrible.  We ended up having to go all the way to the lobby to request anything we needed.

The casino is meh. While I was playing black jack I ordered a whisky neat and I swear they didn't even serve me a whole ounce of liquor. It was about 14 of a shot. Without the free alcohol, it made it very hard for me to justify losing my money!

We didn't eat there so I can't speak on their restaurants.

25/03/13 | Link | Rating: 2.0
178. Jeff K.
Wow what a dump! Spent over $200 for two nights on a weekend. Area is a totally drug infested was afraid to leave my car in the lot. Very dirty and old. Went to their Friday night pool party, Sat in the Jacuzzi with a homeless couple who said they used the pool to clean up. Hard to tell which women in the crowd were hookers. Just nasty!

01/09/14 | Link | Rating: 1.0
179. Santosh G.
this place needs to shut down like now. violates nevada smoking law. filthy reception and rooms

22/06/14 | Link | Rating: 1.0
180. Lisbeth S.
The hotel is never great, but worst than ever this year.  My husband and his friend ride their Bicycles from Truckee to the  sands for the Eurofest celebration every year for the past 6 to 7 years.  This time security insisted they park their bikes on the bike rack, under their surveillance.  Rather than bringing it to their rooms. When the men went out go get their bikes early the next morning.  They were disappointed.Needless to say, all that remained was their cut cable locks.  The security men said. .. that sucks.  Is this an inside job. Security did Not care that over $4k of property disappeared under their noses.  The hotel manager was no More helpful. Do NOT stay or keep your valuables at the sands.  I think the security men definitely had a part in this. THE police were not surprised - beware -AVoid the Sands . The Eldorado lets us bRing bikes inyo the rooms.
Perhaps they compensate their staff better, or  hold their security accountable so they do Not steal from their customers.  Over $4k in property gone.right under the noses of the security ...n they Don't care.  
Avoid the sands!!

28/06/14 | Link | Rating: 1.0
181. Maggie G.
Great gambling casino. The cocktail waitresses are friendly and prompt. The rooms are nice. The only con is they have no ventilation. So asthmatics beware

09/08/14 | Link | Rating: 5.0
182. Margaret R.
Ugh. This place stinks. We got a room right next to elevator. Omg, I was woken up at 7am by the elevator. The elevator's noise was loud and frequent. I called the front desk to be moved to another room...everything with a King size bed was booked so I agreed to take a room with 2 double beds on another floor. Though the new room was all the way at the end of the hall (as far as possible from the elevator), I could still faintly hear the elevator.

Also, the front desk was not sympathetic at ALL. I guess enough people complain about this issue. The front desk even corrected my language. Um, excuse me?

This place is cheap though - $80 for Saturday nights.

13/07/12 | Link | Rating: 1.0
183. Salvatore P.
I'm coming to Reno for 3 decades.and I'm surprised this casino hasn't shut down like sundowner.I guess who ever there marking manager is there doing a good dam job.I'll visit here ever time I come to reno to dump a couple hundred dollars.never ate here or started stayed here over night.I'm giving a 5 stars for the respect of still open after this casino recession. I'll visit you guys soon

01/03/14 | Link | Rating: 5.0
184. JD F.
(activate rant mode)

The Sands and I have mutually agreed I should see other casinos.

THIS review is all about promotions and honoring terms of "the deal".

I am a frequent visitor to Reno and have a collection of their cards going back YEARS.  Beach  Party, Terrible's,   A Play & now, "MY  PARTY".

I am currently a guest on the 15th floor in the UNLIKELY event someone from the Sands might actually read these reviews.

WHY oh, WHY do these casinos go out of their way to have a promotion they do not intend to honor?

The hotel is fine (even if the same might not be true for some of their customers) but the mailer sent to me had some BOGO coupons for "ANY RESTAURANT".   The buffet seems to have different themes each night such as Asian,, BBQ, and last night. "PRIME RIB" on the carving station of the buffet.  

DO NOT ATTEMPT TO USE A BOGO coupon on Tuesdays.   THAT is the buffet's "PRIME RIB" night and there is an unpublished rule that BOGO's are not honored for Prime Rib Night.

Do not expect me to play any more at the main bar even if Mona and Shoveona are great bartenders (and they are).   Well except for the one that asked me to pay $ 5.50  for a drink when she could see my card had A LOT of total points and "points this session".

But that just sets up a pissed off 1) tourist customer AND 2) the local  former LT Thomas which just happened to have the identical military service as ME (and nearly the beneficiary of the BOGO) and 3) the main bartender that is informed she will get no more play or special tips she's been enjoying for the last few hours.

Luckily there are several other casinos nearby.    And it is now 24 hours later, and it seems I have some redemption receipts at those other casinos I have to return to.

(deactivate rant mode)

I feel much better now.   Thanks for listening.

JD  F
Portland, OR

13/03/13 | Link | Rating: 1.0
185. Emma C.
I stayed here with my family over Father's Day weekend, and it was enjoyable. Our room, even though in need remodeling/updating, was clean and neat. Both the beds and shower were great! The staff was also very friendly. One cleaning staff, however, was a bit intrusive when they tried opening our door to see if anyone was in the room. We understand that it was our check out day, but check out time is 12:00 PM, and she tried busting open our door at 10:00 AM. Scary! Also, I wished they made checking out easier. I was stuck in a line with 3 families ahead of me who were all trying to check in, so I basically had to wait 20 minutes in line to drop off a key and say that I am leaving. Grr! Quite annoying.

By the way, they have a great buffet for $11.99 per adult. The food was great!

23/06/13 | Link | Rating: 4.0
186. Nicole D.
LOL... oh Reno. Walking around the strip during the day makes me feel like I need to take a shower... and that's sober!! I feel bad, this place just keeps getting worse and worse.
Anyway, the Sands is pretty retro and hilarious.  Stayed here the night before the Reno Tahoe Odyssey relay so we just needed a cheap place to crash.  Walking through the lobby the clientel was SUPER sketch.  However, how much can you reaaaaaalllllly complain when your hotel room is well under $50 night? I'm pretty sure that the Sands is cheaper than Motel 6. Bahaha.  If you want luxury, go stay at the GSR or something... I guess that's the closest you can get to swanky in Reno.

The beds were actually pretty comfy... but the table in my room was sticky from wine and it didn't seem especially clean... that kinda set me off! If I run the RTO again next year I wouldn't have a problem staying here again!

04/06/12 | Link | Rating: 2.0
187. Noel M.
"Pressure pushing down on me
Pressing down on you, no man ask for
Under pressure - "

Queen was running thru my head every time I took shower because water pressure was the main thing lacking in our stay.  But, for about a $100 cheaper than the Eldorado or Silver Legacy during the BBQ, Brews and Blues weekend, it was worth putting up with.

04/07/11 | Link | Rating: 3.0
188. Heather R.
The only reason I'm giving them 4 stars is because i was not satisfied with the room they originally put us in (they put us in a smoking room.. HORRIBLE!!!) and i requested to be moved, and they did without hesitation. Its easy to use the wrong elevators as some go to different towers, and the parking garage elevator goes into the main floor and then you have to use ANOTHER elevator to go up the same tower that is attached to the parking garage. Also... we were never told our check out time, so we kinda just had to wing (I later googled it... 12pm)

Next time... I think I will pay the extra $40 a stay at The El Dorado or The Peppermill.

02/07/13 | Link | Rating: 4.0
189. Danielle C.
Super disappointed in the room at Sands regency, Reno. Room was old and dingy, pillows were tiny, called front desk for more pillows twice and even went down to the front desk to request pillows, they never showed up. No coffee or iron in the room. The blow dryer loooked like it had dirt or food or something else gross smeared on the outside. One hand towel hanging in bathroom with large black hair hanging off of it. Don't stay here, not worth the $.

09/11/14 | Link | Rating: 1.0
190. Lisa B.
Old furniture but big rooms. Cheap but charges a resort fee of $5. Good location two blocks from Eldorado and Silver Legacy. Drinks are cheap there too.

27/04/14 | Link | Rating: 3.0
191. Sean S.
Absolutely disgusting, unkempt, stinky, understaffed, smoke-filled, broken furniture, broken cable, dirty sheets, need I say more?  Yes its cheap, but dont be fooled, you will REGRET choosing this place... the casino is full of what appears to be criminals and ex convicts.  The management does NOT care what I or anyone thinks, they will make you wait in line for hours, then tell you to wait longer... I told myself "it cant be this bad", ... it was!  I came home with some weird rash, DONT DO IT!

24/06/14 | Link | Rating: 1.0
192. Hawanja J.
Pros:

The room was cheap. It has the original Mel's, which has good food. The beds were clean.

Cons:

The air quality inside of the hotel is horrible. The entire place smells like cigarettes and really bad perfume, they need to retrofit this place with those air purifier things. The room didn't come with a coffeemaker, or iron. Even the Motel 8 has a coffeemaker in the room. Wallpaper was pealing off the walls in certain spots. The water in the shower shoots out at this ridiculously oppressive fire-hose like velocity, like you should be using it to disperse crowds. Water got all over the floor in the bathroom because the shower curtain was cloth, and it didn't have the plastic liner. Didn't bother with the TV because it was an old CRT hunk of crap from like 25 years ago. The free wifi is a pathetic 512 Kbps, anything more requires you to pay more. It's really sad when freakin' McDondalds has better wifi.

Spend the extra money and stay at a place that doesn't suck.

19/05/14 | Link | Rating: 2.0
193. Heather D.
This is my ideal Reno room.  All I'm going to do is sleep there, so it really doesn't have to be fancy.  And it's not.  But it's clean, reasonably priced and only two blocks from El Dorado and the main Reno strip.  It has a coffee shop and ice machine and a small casino.

22/06/13 | Link | Rating: 3.0
194. Stephanie D.
I'm a big fan of dives but I know when I'm out of my element. And here at the Sands, I definitely was out of my element. I came here as a lady with a shaved head and still felt like I might get my ass beat everywhere I walked, based on all the hard looks from hard folks I was getting. This is definitely a local's joint, which is not to say that everyone was mean or rude, but just that I felt a little bit uncomfortable walking around with my camera and looking like a tourist. In contrast, when we stayed at The Nugget in Sparks a few years ago, I felt very comfortable.

Also, does the name of this joint remind you of the historic Sands from Las Vegas, where the Rat Pack used to hang out? Well me too, but bless our hearts, they are only associated by name. So don't expect the same kind of retro charm. This place does have a little bit, but it's more like a mid-century vibe filtered through a greasy 70s lens which was then interpreted by a 90s decorator. We had a room overlooking the parking lot, which sounds bad, but actually offered a pretty cool view of the neon buildings at night. Also, watching some wild characters stumble through the parking lot was great additional entertainment. The room itself was clean and adequate, if not a little oddly decorated. The pool area was scorching and offered limited shade, but the drinks were good and the bartender was nice.

Overall quite a unique experience, but not one I would wish to repeat any time soon.

11/07/13 | Link | Rating: 3.0
195. Kyle S.
I've stayed there twice. No complaints either time, just know they attract an older crowd of locals. First time we got a free upgrade to a room with a jacuzzi, second time we enjoyed the spa and sauna on the 17th floor. Overall good, cheap getaway :-)

25/01/14 | Link | Rating: 5.0
196. Steve T.
The worst of the worst!! I requested a non smoking room and what I got was an ash tray with a bed. I complained but was told that non smoking rooms are not guaranteed. What? I made the reservation two months in advanced. Ugh. They did not care. So if your a smoker you'll love it. In fact you probably won't even need cigarettes because it's already in the air. But if your a non smoker you might wanna try somewhere else.

23/12/13 | Link | Rating: 1.0
197. Linda W.
You will have to throw away all your clothes when you leave. There is an infestation of bed bugs in this place.    I was eating at the buffet and saw one of the employees drop some meat on the floor and put it back on the plate.  I wasn't going to eat there after that.I told the management but they didn't seem to care. in fact they don't care about anything.   Stay at Harrah's ,it is much nicer and the rates are about the same.

08/09/14 | Link | Rating: 1.0
198. Erica P.
It was Reno what do you expect! It was a super good deal, casino had lots of air fresher yuck!!!! The main desk for registration was a little hard to locate it was near the back alley entrance. Wi fi was a little spotty. But was a ok place at a good price.

27/06/14 | Link | Rating: 3.0
199. Latda V.
I cant give Sands one star and I can't give Sands five stars so I'll give it THREE stars.

Pros: Cheap rooms, rooms are doable (figure I'm only there to sleep), close to Silver Legacy, Harrahs, Circus Circus, tables are cheap...you get the picture.

Cons: Ghetto! lol. I swear there were prostitutes at the BJ table! The restaurants don't seem to be open besides Mels which is open 24 hours. Not enough tables, not a lot of slot machines. Oh and the water pressure in the room sucks! But at least I was able to shower! :)

All in all, I'd stay here again since it's so cheap and the rooms aren't nasty or anything. It's out dated but clean. I've stayed at Sands a couple of times and both experiences weren't too bad. The rooms I stayed at didn't smell of smoke and wasn't dirty, maybe I lucked out!

You get what you pay for and Sands is the perfect examle of that! :)

20/09/12 | Link | Rating: 3.0
200. Glenn H.
I don't like gambling here because the machines are older and you constantly need assistance. The staff isn't very helpful and mostly unfriendly

13/06/14 | Link | Rating: 2.0
201. Carla C.
This place was a dump. As soon as I checked in, I went to use the bathroom and found nasty brown water in the tub. Gross! I called housekeeping right away and they did arrive promptly. They cleaned the bathtub, turns out the water was left there and the tub plugged, not clogged like they originally thought. But seriously, do they not clean the rooms and why was it brown?! Also, there was only a very thin blanket tucked between two sheets on the bed, I froze all night. Also the desk lamp was visibly cracking and was unattractive, along with random paint swipes on the framed artwork. The buffet was only open from 4-9pm so we didn't eat there. Luckily there's a Mel's Diner next door, and that's what you order if you want room service. No wonder it was only $29 per night. Next time is rather spend $100+ to stay at a decent place. The only positive thing I have to say about this place was that their TV lineup included ESPN2, so I got to watch the Giants game from Reno.

07/04/14 | Link | Rating: 1.0
202. Manuel F.
They lured us in by offering 2 bottles free in the dynasty(main) tower.  Arrive n no room in that tower even with registration.  Go to room now heater doesn't work. So we have to wait till they install new heater(2 hours). Didn't want to leave room unattended.  Called to complain n they more or less said "u got room for free. Deal with it. ".  Said b4 I'll never go back.  Deff not going back NO MORE.  CIRCUS CIRCUS IS WAY BETTER N CLOSER TO TOWN N ENTERTAINMENT.  all in all they need better customer service, Romero the supervisor, sorry I expect more out of management.

22/12/14 | Link | Rating: 2.0
203. Lis C.
Interesting. I don't think I've ever seen such an elaborate dive. As we passes through the casino to the hotel check-in, we passed some super sketchy characters. I don't think anyone was younger than 60 and all appeared to be confused. Which makes sense given the decor: 70s. I felt like I'd taken a time machine back to what the casino must have been when it was built. No modern amenities. Even the room furniture was Art Deco. But you do get what you pay for, and since we only needed a place to sleep this was ok. Cobwebs on the ceiling and really thick dust in carpet behind bed and where furniture should be (think someone may have stolen the desk/work area from our room- it was that obvious ).

17/04/14 | Link | Rating: 2.0
204. Britney L.
The slots were fun yes the service from some of the staff was ok but there were a few workers that were a bit rude

16/04/14 | Link | Rating: 1.0
205. Ambu S.
This is not fun. Lots and lots of creepy people who look like they have lost their lives through this. This is not a fun place to unwind, its more of a rehab where you go to realize how you are screwing your life.

07/04/14 | Link | Rating: 2.0
206. Dimple P.
I stayed at this hotel last ski season. I usually stay at Silver Legacy when I go up there for skiing, but a GF had the AAA's special for $10/day. OMG...I had the most horrible experience. The ppl next door were pounding on the walls, screaming loud, slamming and opening doors at midnight. I had my 5 year old son with me at the time and he was absolutely terrified. I called the front desk a couple of times and finally I had enough. I called 911 and the cops had to come there and kick those ppl out.

I don't think I'll be come back even if it's $5/day!!!

12/09/13 | Link | Rating: 2.0
207. Jeanie M.
The hotel is in good shape. The room was comfortable, as was the bed. There was no coffee pot or frig. The fitness center was great.

There was lots of casino stuff to do, if that's your thing.

Parking is super close. The price was great (thank you Hotwire). The location was terrific--lots of restaurants close by. Employees were very helpful. There were restaurants on site.

14/04/13 | Link | Rating: 3.0
208. L Y.
First we got a smoking room which is what we requested. But the room smelled like they did not bother to air it out or spray the deodorizer that they use at hotels for smoking rooms.  I literally smelled like someone took a dump and smoked at the same time.  But we let it go because we planned on spending most of our time outside of the room anyway.

Second there was not even a fitted sheet on our bed! Disgusting!

Third there was not even an ironing board or an iron. We had to call the front desk to bring it up. When we called up there they told us they will be here in a few minutes. an hour passed and nothing. So we called and as soon as we asked for the iron they hung up on us. We had to call back and this time they transferred us to housekeeping. They told us they would be up in a minute. Another 30 minutes pass and we just decide to wear other outfits that did not need ironing. By the time we were ready to leave they show up with the iron and board. Gee thanx!

Then the ice machine did not even work. After a night full of alcohol you want ice cold water! Not hot desert water. Come on!
But what can you expect it not like its Vegas. But I will go to the Pepper Mill next time .

11/08/14 | Link | Rating: 1.0
209. Adriana H.
For 50$ per night one couldn't complain . Cheap. Old school guest really had fun we walked about 2blocks down and got to do a little gambling the hotel also has a pretty decent Buffet I've heard they also have a Mel's diner downstairs open till the early a.m hours ill be back !!!!!

07/09/14 | Link | Rating: 5.0
210. Chris L.
This was my first trip to Reno, and we stayed at the Sands as part of a larger group.  The best thing about the stay was the low price.  But it wasn't worth it overall.

We arrived and checked in, got to the room and found out we had no running water in our room.  We asked about changing rooms and were told it was a problem with all of the rooms in our tower, and it would only be out another half hour.  After spending ten hours in airports, airplanes, and shuttle buses, I just really wanted a hot shower.  Once the water was turned back on, things weren't any better.  The pressure of the shower head was almost nonexistent.  This is definitely one of my hotel pet peeves.  

The room overall had a dingy feel to it.  Everything was old, dated, and dirty.  Not that we spent much time in the room, but when we did we were lucky enough to have a TV with a CRT tube at our disposal.  The windows in the 'refurbished' tower actually opened, which seemed odd to me.  Especially from 15 floors up.  Doesn't seem like a good mix with drunk gamblers who lose it all.  But I was told the open windows were the only way to overcome the smell of smoke in the room from decades of abuse.  Works for me!  The room was large, and the beds were comfortable, so that was good.

There's also a Mel's Diner on-site, open 24 hours.  The food is good, but on the greasy side.  The casino is the smallest I visited that weekend, but the dealers and servers were all very nice.

People may not agree with me, but it just wasn't my kind of place.  Next year I'll branch off from the group and check out other options.

12/02/13 | Link | Rating: 1.0
211. Billy V.
Front desk is very rude to burners especially david dbag cooper I clearly overheard him say he wished burning man was not his problem and that he thinks all burners should have died in the desert

03/09/14 | Link | Rating: 1.0
212. Lempi M.
This hotel, with its smoky casino reminds me why I love living in California.   I feel bad for the dealers and people who have to work there.  And even though I was in a non-smoking room, it smelled REALLY SMOKY everywhere.

The hotel itself is SO CHEAP, and that's a good thing.

My bed was reasonably comfortable.  There is free parking.  From here, you can walk to lots of fun places in Reno.

The walls were thin, and there was a baby crying next door.

It's a toss-up.

10/06/13 | Link | Rating: 3.0
213. Matthew T.
Bait and switch!  Use to stay here 3 or 4 times a year - not likely to return.

The only reason you stay at the Sands is because it's dirt cheap - that's my reason anyway.  We booked a room online without using a coupon code or anything - the price was $90~ dollars a night.  But as I said, we go here a  lot and so I'm on the mailing list.  Two or three days later, I receive a coupon e-mailed to me from The Sands for $55.00 / night.  

Since the Sands had always honored it's own coupons if presented at check-in, (which is noted as acceptable on the coupon) we didn't call ahead.  

Arrive at the front desk where Diane refuses to honor the coupon.  She first claimed the coupon was only valid if used at the time of booking - when we pointed out the wording on the document I printed, she changed her tune and said that it was only valid if we booked two separate rooms.....wtf??  Diane went to get the supervisor, but returned stating that nobody was available.  So we just paid what they were asking so we could hurry up and start drinking!

Funny thing.....we met up with a buddy that night who was also staying at The Sands.  And although he entered a coupon code when making the reservation, and even though he got to speak with the supervisor, The Sands still refused to honor it upon check in.

Leave home thinking you'll pay one amount, drive 300 miles, then be presented with a different amount.  How convenient, no?

It's pretty ridiculous that a company won't honor it's own coupon 100% of time, even if the date had expired, but especially so if you followed all the procedures and were within the date range.  Not like we were after a price-match of some dumpy stand-alone hotel or something....you guys made this coupon.  : /

Moral of the story:  The Sands is a fine place to stay for under $75 a night if they don't give you any hassle.  But one ounce of difficulty and they way way way nicer rooms makes the El Dorado a better pick for a $20-30 more.

25/08/14 | Link | Rating: 2.0
214. Patricia J.
Great blackjack dealers Hotel is comfortable to price rite also very friendly staff and visitors and very accommodating people will make you feel very welcome

27/09/14 | Link | Rating: 4.0
215. Sara O.
Having just stayed at circus circus the sands Regency was a relief.  Sure, decor is dated but it was clean and when there was a discrepancy with what we booked through Expedia and what they had avaliable, they quickly made it right. Very comfortable beds. Well be back, for the price, you can not beat this comfort.

17/07/14 | Link | Rating: 4.0
216. frankie g.
We stayed in the dynasty tower on 3/2014. The stay was ok, cheaper than circus circus. It's ok in this hotel just like most a bit out dated as in a OLD TV, the carpet was old but not dirty at all. The bathroom was pretty clean.
I'd stay here again.

09/03/14 | Link | Rating: 4.0
217. Michelle P.
Wow!!! Left this place feeling so filthy, even after showering. A whole section of the carpet was so messed up, it looked like huge ants or thick short worms were crawling around the carpet. Upon closer inspection, we realized it was part of the rug?! How does that even happen?! It was ugly! Super old TV. Reception on the TV sucked! Floors looked so old n dirty, that we kept our socks and shoes on the whole time! We were right next to the elevator... and we heard every single time that thing went up and down... THE ENTIRE NIGHT! I mean we've stayed in rooms next to elevators before.... and not one single noise... but here, we heard everything! Such an old and dirty looking hotel... SERIOUSLY, NOT WORTH THE PRICE! Even if you get a discount! Definitely not coming here again... and def telling others not to even bother with this place. It either smelled like FART, smoke, or sweat...GAG!

18/05/14 | Link | Rating: 1.0
218. Laura A.
We stayed here last month. It was reasonably priced but you get what you pay for. No comforter what so ever and it was cold the first night. Second night we had a blanket. And after a night of tossing and turning the sheet, which wasn't even a fitted sheet, came undone and we found we had been sleeping on what was either vomit or spilled food. It appeared that there was absolutely no attempt to clean up the mess. It was just left there hoping no one would find it. Disgusting! But hey, great staff but terrible house keeping.

15/10/14 | Link | Rating: 2.0
219. Alisa J.
This review is for the Sands hotel only, and that part of the business gets a solid four stars from me.    

I've stayed here at least five times--it's the perfect place to crash after a night out in Reno.  Walking distance to the few hotspots this town has, free parking, the usual amenities.  The rooms are spacious and clean--I've never given a second thought to being in bare feet on the carpet or in the bathroom, which has plenty of counter-space as well, perfect for spreading out battlegear, err, cosmetics.  Price usually can't be beat, and although the other casino choices may be a little more updated, the Sands gets the job done just as nicely without unnecessarily depleting my mana bar, err, wallet.

17/11/14 | Link | Rating: 4.0
220. Kevin L.
Inexpensive hotel with a decent room.  The hotel lobby is in the casino and is very smokey.  It was not far from downtown which was an easy walking distance.  I did not eat there, so no comment.

29/11/14 | Link | Rating: 4.0
221. Eric E.
The good:

-Price. I got this room for an amazing price through Hotwire
-Location. The hotel is in downtown by several restaurants and popular locations.

The bad:
-My non-smoking room periodically smells like smoke.
-The part of the room by the window stinks.
-The bathroom is filthy with mold on the walls.

Will I be back? All in all, I don't think the amazing price outweighs the negatives. Next time, I'll spend a little more green and go elsewhere.

09/01/14 | Link | Rating: 2.0
222. Bradley C.
Second stay at the Sands.

Scored a $25 double room rate, so who can complain?  The room was large and clean with comfortable bed and a pretty good view from the 11th Floor.  The bathroom was huge and also well kept.  The furniture was blond deco.  Sure it was not the latest style and the tv wasn't a flat screen, but again with the low room rate it was fine.

The only negative was the check in staff.  For the second time the line was slow.  Only 2 stations were open although 3 women were present.  One seemed to be in training and  so she stayed with the other lady at one station.

If you don't mind a long check in process this place will do.

16/08/13 | Link | Rating: 3.0
223. Shaneel S.
This review is for there buffet. We had a great seafood dinner here Friday for 11.99. The girl in the front Linda was great. Super friendly and helpful. Our server was William and he took very good care of us from the moment that we walked in.

24/05/14 | Link | Rating: 5.0
224. Alexander E.
If I gave Silver Legacy three stars, Sands gets two stars, but realistically it may deserve one star. Can we really complain though? $70 for two nights during Hot August Nights, it really can't be beat when most hotels are charging over $100+ for the night. The hotel has plenty of parking around the proprty along with a parking garage. It has no main entrance, but rather various entrances around the property. The check in counter is small with only three or four stations and there was a steady line of people checking in. A nearby computer with internet access can be used for printing boarding passes.

We were given a room on the 12th floor and it wasn't much as expected. It was old and dingy. The room was two beds and table and two chairs by the window. An old CRT television on a weird tube that held it in place. Also, a vanity station with a curtain was next to the bathroom, circa Boardwalk Empire days. We had a good laugh about the hotel, but its nowhere I'd like to stay again if I have the choice. That's not to say that the room doesn't serve its purpose because it does. It has a bathroom and a bed and a TV I never turned on.

The pool is incredibly...sad. It looked like the pool where The Simpsons go on vacation. The pool chairs were from the '90s, maybe '80s. The only redeeming quiality was the pool bar. Sure, it was only four bar stools and a middle aged woman serving domestics and well drinks, but she was friendly and engaging, and didn't deny the type of place she worked at. She kept us enteratined and we had a few drinks and made our way downtown for some food and drinks.

We took a tour of the casino later on and it has all your typical card games and slot machines. They do offer a buffet but with so many places to eat in Reno, we stuck to eating out. I did, however, take in the $1.50 beers at one of their bars, which was one, if not the only highlight of the casino. They were good about airing baseball games and that was an added bonus of having beers in the caino. Overall, if given the choice, I will stay at GSR or a property on the strip, such as Harrah's, El Dorado, etc.

Pros:
+ Cheap, very cheap
+ Lots of parking
+ $1.50 beers
+ Walking distance to strip
+ Friendly staff

Cons:
- Just about everything, unfortunately
- No WIFI

15/08/13 | Link | Rating: 2.0
225. Marce R.
We stayed here rates we're very reasonable for Labor day weekend close to everything room's are nice and my only  complaint about this hotel is there are NO COMFORTERS on the bed's ! Soaps and Shampoos were off brand no name brand stuff no coffee maker's in the rooms. IF you're just looking for somewhere to crash this place is ok the staff is very helpful & friendly.

31/08/14 | Link | Rating: 3.0
226. Andy R.
I had the opportunity to stay at the Sands Regency on my very first trip to Reno back in 2005, and again in 2009 as a last resort after being stranded in town for a night due to an early bus departure along with a late flight arrival after returning from a trip to Australia.

All in all, it's doable, but the place is showing its age a bit, and seems to be located on the borderline of the rather seedy part of downtown (ie, a couple of blocks off the mainstream casino corridor.)

It's a great value if you're paying for it, but even better if it's comped.

My only qualms are that you'll see a slightly different clientele of people here, I guess due to the cheap prices.  Beds are a little on the rough side, and the carpets could stand a replacement.  I believe that a slight remodel has been done to the rooms recently, at least with the curtains and bedspreads.  Some rooms have balconies available, and the views are great regardless.

The only restaurant I've tried is Mel's Diner, which has always been great.  I've also heard the Copa is good, but I'd think twice about the buffet.

The property has a health club and fitness center on the top floor, although I haven't checked it out.  I haven't really been playing here recently, because it seems like all the machines are the penny multiliners, and there's only a few old-skool 3 reels left.  On the last visit, I noticed that the last few original Wheel of Fortune machines were gone.

The property is pet friendly, for an additional nightly charge, and they have it rigged up where pet owners can use the back service elevator to access the ground floor.

For some free entertainment, check out one of the pool parties on a hot summer afternoon.  YEE-HAW!

All in all, it's passable, but there are better properties in the area.

IMPORTANT TIP: One thing that this place has been notorious for over the years is the fact that it's switched ownership four times in the past decade.  There was one visit when I actually saw three separate stickers on a drainpipe in the mens room.  One read, "Property of The Sands Regency."  The second read, "Property of Terrible Herbst."  The third read, "Property of Affinity Gaming."  Now, I believe it's owned by yet another company.  If you've visited this property over the years like I have, you've probably got 4 different players club cards, so just a quick heads up that they are all now null and void.  The most current card is the "My Party" card (I still wanna wallop the design team that thought this one up - "Party Crasher" and "Top Dog" as tier level names????)   If you have an Affinity Gaming A-Play Card, run over to Rail City in Sparks and check your comp balance.  Chances are you'll be able to utilize your points there.

26/08/13 | Link | Rating: 2.0
227. Jason P.
I didn't give it a 4 star cuz it's definitely not! We like it here cuz it's cheap rooms, cheap drinks, wifi,  outdoor pool, sports bar and sports area for betting and all kinds of slot machines with card tables and roulette! They allow dogs too plus it's in a good location to walk anywhere!

06/07/14 | Link | Rating: 3.0
228. Justin R.
It's a good cheap hotel. Me and my girl come and stay here about once a month. The room is elder and the tv is still a tube but it's a comfy bed and a good place to stay for cheap. On a average night ur looking for 20-35$ a night. Their is a casino downstairs to have a good time and let loose. Their are 2 towers one facing the city and one facing the sierras. No matter which tower u stay in if ur above the 8th floor the views are amazing. Food their is ok not the worse I had but it dose the trick. The suites are spot on. Freshly remodeled and up high, way worth the extra money (100-130$ a night). The pool is outdoors and a drag to get too but nice. Their is a hot tub by the pool and a decent size. Their are more amenities that I'm forgetting. Either way this is a cheap nice place to stay. I keep coming back.

22/04/14 | Link | Rating: 4.0
229. Archana G.
Reasonably priced. Mel's diner food place was good. Pretty close to downtown Reno. Free wifi wasn't great just 512Kb. Room cleaning service was prompt. No microwave or refrigerator. Carpet wasn't very clean. Room temperature maintained pretty decent. Restroom was clean. Can stay if you are in a budget.

03/01/15 | Link | Rating: 4.0
230. Jayne M.
Just don't.

Couldn't find a cocktail server to save my life.

Couldn't get answers from the cashier about how many slots they had or how the point system worked.

Couldn't get MTV on the TV (it's silly, but they told me they had the channel and then I arrived to find they didn't)

Overall, go somewhere else.

25/03/14 | Link | Rating: 1.0
231. Mela D.
Ugh. Where do I begin?!  The only reason I'm even writing this is because the cafe wasn't awful.  The room was gross, old and longing for a remodel. Carpet was stained everywhere and burnt with cigarettes. It reeked of smoke and had the cheapest linens on the bed possible.  Walls are paper thin: we heard a company partying next door all night, the smoke was seeping in from them smoking pot or something else that was ridiculously smelly and the elevator was going up and down every couple of minutes. Spending a night in Reno was a spur of the moment and was not a good idea.  So if you haven't reserved anything decent and choose to stay for a night, motel 6 might be a better bet.

26/12/14 | Link | Rating: 1.0
232. T I.
This hotel was super cheap and the rooms were nice. I booked on kayak on xmas eve and got 2 nights for 100 bucks. My sister stayed at circus circus paid way more and didn't get 2 beds like she requested on her reservation.  Sucks! Also their food is cheap in this casino. I'm a happy girl. P's Changed my review to 3 stars instead of 5 because of a rude lady security guard chunky Caucasian short dark hair that thinks she could say profanities under her breath while me and my nephew's whom just walked from circus circus to eat dinner with my family before we head home today. Yelled at my nephew to take off his beanie and why he was wearing it. Ummm it's snowing outside mind you he just walked in. She really was unprofessional when she cursed under her nasty breath. Long story short don't abuse your authority treat others especially customers with respect. I took a pic of her and I will post it. To bad it was blurry. Her manager even yelled at her to calm her high horse self down. What a jerk she was and it's unfortunate that she thought she was rambo. She really needs to take 10 seats and relax her anger issues even the waitress at mels said she is always a B*!%×= and thinks she cia. Thank god she was not given a gun. She just seemed very prejudice.  Sad but anyways we are heading home it's been fun reno except for the security shenanigans.

26/12/14 | Link | Rating: 3.0
233. Jeremy H.
OK I'm giving back the star because they're sending me mailers now :)

With a pretty minimal amount of play over the past year (and none at all for a few months now) I still got a mailer for bo-go rooms. Even with the new resort fee this still works out to like 16 a night weekdays or 30 a night weekends if you stay two consecutive nights. You literally can't beat that price in the United States or Canada except for a backwater hostel bed in a bunk bed room filled with 30 farty backpackers (definitely not in a "desirable" coastal city where the farty hostel bed would still be at least $30 on a weeknight). Even though it's a bit dated, just keep in mind for this same type of room and level of services you'd be paying probably $120 in most coastal cities and at least $60 in smaller cities.

And unlike cheapo roach motels they have responsive 24 hour security who will shut down nonsense in a jiff. Last time I stayed I had to call because some idiot above me dragged a stereo up into their room and on a (weekday non-holiday) night decided it was a good idea to blast BLATT BLATT BLATT BASS at 3 am. Security quieted them down in less than 10 minutes. Yes sir.

Also I never booked any way but through Hotwire before, but it turns out when you book direct they have like the easiest reservation policy ever. If you're checking in before six you don't even have to give a credit card #, just your name, and they'll still give you a confirmation # and email it to you. Now that's old school in a good way!

05/05/14 | Link | Rating: 4.0
234. Minh N.
Dilapidated hotel that needs a boost in remodeling. The carpeting in our room had pilling throughout the carpeting. No coffee maker and minimalist shampoo sample.  Measly wifi where you have to purchase slow wifi when other casinos and hotels have free wifi. Great view of the eastern end adjacent to the other wing with the train tracks and lobby parking. Nice voyeuristic view of other rooms as the night went on. Maids were super friendly as was floor staff. Customer service at the main players club could use a smile or three. They don't have a cork bottle opener but you can purchase one from the gift shop.
No mini fridge or microwave. The king sized bed is rough with insufficient pillows. They offer many discounts through the coupon book upon arrival in your room. The $5 player coupon isn't available until the next day which I still didn't get although the other casinos had already emailed me the same day with discounts.It came three days later. Hoozah. Well drinks and domestic bottles beer are $1.49 so that's a plus. Their high roller machine was one $5 slot. This is basically a casino to sleep and get cheap drinks. The machines are too quiet. Mostly slots are $1 and under. There are several tables inside for craps and cards.
There are several options for dining within but given our experience, we opted to spend our money for dining and playing in other facilities.
They claim to have the largest outdoor pool in the city which is reminiscent of the movie "Sand Lot". It's not that big. With a bar, plenty of lounge chairs, small outside stage, and sand volleyball court, it could be fun.
They have a covered multilevel parking facility that is attached to the casino. It offers two separate wings for rooms with 17 floors. The parking elevator froze on us for a minute almost prompting me to push the alarm button until I pried it open.
Unless this is a last minute decision, there are other upscale options for cheaper or better values.

30/09/14 | Link | Rating: 3.0
235. Jennifer P.
We came here with the intention to check in, chill in the room until sundown and nap, and then go out and about.

The room we were given was RIGHT NEXT to the elevator, so sleep was impossible.  We gave it the old college try, but it honestly sounded like tide was coming in and we were ON the beach, the SWOOSH of the elevator was THAT loud.

The room was clean; but very dated.  The old panasonic tv set was set atop a thick, chrome pipe and the room was straight outta the 60s/70s.  But it was clean and it had a nice window and table and chair set, and the bed was comfortable enough.

But you couldn't fall asleep in it because it was too loud!

So we went down and requested a new room and explained why.  The receptionist seemed put out, but wasn't too bad about it, I guess.  She says "well, thing is we only have one other King."   Okay...

It was in the other tower this time, which was WAY NICER!!  We felt duped by the other room when we saw this room.  Large, clean, lovely with a beautiful armoire and a kick-ass view out of a huge, floor-to-ceiling window.

The only thing?  It was directly above the train!  So we had the same problem as the other room and got NO sleep that night.

Too bad, really, but we'll NEVER stay here again.  Or even drop by cuz other places have better games, too.

Oh! - forgot to mention that a grilled cheese from the on-site diner gave me diarrhea.  Fun trip!

12/07/14 | Link | Rating: 2.0
236. Hillery G.
This casino in a little older, but still a place to go and have a little gambling fun if you like.  Like other casinos in Reno, there is plenty of good parking and the staff is very friendly.

22/12/14 | Link | Rating: 3.0
237. Tammy B.
Hotwire should be ashamed they have this place (can't even call it a hotel) on their site for customers to blindly bid because the only way I can describe my stay is that this is where the street walkers take their jons.
I didn't take my shoes off or clothes off and I slept in one position on the bed.  

The carpet was turquoise and stained. The lighting was and decor was still from the 70's, the wing back chairs were the like the ones my grandma had... but dirty, Im not sure what was that Formica counter was that was holding the 80's style  TV.. l'm glad I have good eye sight because it was shockingly small.. my child has one bigger and much newer, no coffee maker..probably a good thing.  You wouldn't believe it unless you see it for yourself.  

The only good thing was I'm  glad I didn't have a black light. If I did, that room would have spoken volumes and volumes and volumes of those hourly paying customers.

I would have left but I checked in at 1 am and left had to leave at 6 am.  

This place should be condemned.

01/12/14 | Link | Rating: 1.0
238. Melanie H.
Convenient to downtown reno area. Casino smelled like  cigarettes.  Dont they alll... lots of parking for oversized vehicles. Several cheap restaurants inside that served yummy food. As for the room,  it was basic but not dirty or crummy. I wish the tv was a plasma oh well. This is my second stay and i will be coming back.

31/01/15 | Link | Rating: 3.0
239. Zita M.
It's a time travel back to the 80s. Maybe the 70s. If you don't mind this place not having the bells and the whistles and a new modern look then it's all good. It has clean super spacious rooms and wall paper. Nice people working.  Might even smell some old very faint cigarette smell from decades ago in some corners but I found that cool. You don't see these hotels that much anymore only in the movies. Seriously - I m not being cynical here. I found this neat. But it's not for everyone.

25/08/14 | Link | Rating: 4.0
240. NU R.
Horrible stay. Here is my letter to the supervisor describing my lovely (sarcasm) experience:

I recently stayed at the Sands, and had a horrible experience. I had issues checking in, issues booking my room, issues with the cleanliness of my room, and I ended up being charged more than I booked my room for.

I originally booked my room directly through your reservation staff. My friend was a member of your gambling players club, and he received a promo mailer for a discount on his room (one night for free). He booked his room with this offer, and then I booked the room with the same offer. When I booked the room, I was not told that I would have to have a players card as well to receive the offer, and when I was trying to explain this to the front desk staff, I was continually interrupted and accused of lying and trying to "cheat" the hotel out of money by "lying."
I understand the issue with the promo code, and was willing to pay two nights at the same rate (roughly $50 a night), but I was told that I would have to pay the full price of about $200 for two nights should I decide to stay in the room. I told the staff I wanted to think about it, and went with my friend to his room. His room had sheets with hairs all over his sheets. So, we returned to the front desk to get him into a new room (all the while carrying our bags). He was upgraded to a suite, but we had to wait 4 hours before the room would be ready. In that time, I reserved a room online via kayak at $99 for two nights (a price that the same front desk refused to match), and when my friend's room was ready, I checked into my room.
Because of my previous experience, I checked the bed sheets, and not only were there hairs and the sheets were torn, there were also brown poo stains on my sheets. I called the front desk and asked for my room to be upgraded and changed. They told me that they do not upgrade rooms because of complaints, but I could change to a similar room or have my sheets changed.

I did have my room changed and roughly 5 hours after I initially checked in, I finally was able to put my bags down. This was a horrible and rather gross experience

07/05/14 | Link | Rating: 1.0
241. Leslie R.
BEWARE worst hotel/casino I have ever stayed in period. Booked it during the rodeo for 3 nights ...we were working at the rodeo. Took forever to get into room but it was ok once we did....paper thin walls and actual hotel stinky and dirty. Then bad got worse....on the 3rd night returning to the room we were locked out only to find the hotel was full and they had mistakenly had us checking out after 2 nights! They had us escorted out of our room and treated us terribly ! I was very upset . We had an email with written proof of our reservation which I had booked in advance....that didn't matter .  Their mistake =our loss. Unfortunately the city was booked solid due to the rodeo...we had to leave reno early. Will Never stay here again !!

26/01/15 | Link | Rating: 1.0
242. Michele O.
Do not stay at the Sands Hotel if you want to SLEEP. We upgraded to a suite to enhance our first trip to Reno, what a mistake! We were in a suite next door to a party, a very loud party (DJ included). After numerous calls to the front desk (who could only transfer me to security) it was finally quiet at 4 AM. While checking out I even mentioned what had happened the night before and their response was "Sorry about that, call and talk to a manager tomorrow". Zero sleep and zero compassion/customer service. Never again!

05/02/15 | Link | Rating: 1.0
243. Jonathan C.
Rude front desk staff. Took me over 30 min to check in. There were obviously a few employees that weren't doing much and couldn't help. Rooms were disgusting. Ghetto area. When I called the front desk, I was put on hold for around 20 min. Casino is a joke.

Staying at Silver Legacy next time.

29/07/14 | Link | Rating: 1.0
244. Jen J.
I've stayed here and played here. This is one of the very few places that I actually won a bit of money at. I was shocked to win. It was fun though. They have an ok amount of slots which is what I play. They do have table games here too. I felt it was a decent casino.

The hotel is pretty old in decor. The decorations when I was here reminded me of the 1970's. Its sorta funky and fun though to stay here. They do have some deals on rooms. its not too expensive.

I didn't eat here so can't speak to that.

Overall, I had fun here and would come back sometime. Its a little off the main street of Reno but you can still walk to the other casinos on the main strip from this place. I will say walking at night can be a bit scary. I think I was offered drugs by someone on the street while walking around at night. Not the best. But nothing happened to me so its ok.

I should state this is more of a three star place but since I won a decent amount here I'm adding a star.

14/11/13 | Link | Rating: 4.0
245. Miranda S.
The walls are literally paper thin so if you plan on having any type of conversation past 10pm, expect a man in a black leather jacket and a rent a cop to show up at your door... But for 29 bucks , I can handle the paper mache walls, crooked handlebar mustaches, and the possible handcuff key we found under our bed. (Needless to say if I could give this no stars, I would;)

04/06/14 | Link | Rating: 1.0
246. Ian R.
What a shame.  My wife and I were married here, and we came back for nostalgia.  BIG MISTAKE!!  
1.  Mels offers room service until 2am.  Both nights, they told us they stopped room service due to lack of business, and required us to come down for our food.
2.  They renovated their rooms, sort of, but have not taken out old fixtures, so where I can only imagine a table once stood, was instead, a light that hung down below my forehead.
3.  We had a smoking room, but that is no excuse to be OK with torn up carpet.  Several areas of the rooms carpet had holes or rips larger than 3 inches.
This radio dj used to visit The Sands at leatst twice a year, but will now be upgrading to ANY hotel not called the Sands.

29/07/14 | Link | Rating: 1.0
247. Adam A.
Hotel was a total disappointment !!    This hotel/casino is NOT for any handicap or disabled person at all.  Done of the entry doors have any automatic doors or even a call button to have someone to come and open door for you.  Also the "Mel's" diner has a mini elevator that you have to use the phone to call security to come & operate it for you AND then you have to wait 10-20 minutes for someone to show up.  The room we stayed in, (#400) was supposed to be a handicap room but there were no rails in the tub and it takes a lot of muscle to open the faucet in the sink.  The television is the old tube-type that cuts of both ends of the picture and the AC/Heater either froze you or cooked you.  The reason we chose this hotel is because we were offered 2 free nights, but only stayed one night since the bed felt like you were laying on concrete !!

15/04/15 | Link | Rating: 1.0
248. Preston S.
We had a reservation in advance and they put us in a room in which the bathroom didn't work.  They sent maintanence up to attempt to fix it but still the bathroom didn't work.
We complained again and they did the same thing and when it didn't work they asked if we want to stay in a different room. Which is ok but they won't compensate for the room we payed for and stayed in the whole weekend without a bathroom
They offered to move us on the night before we leave because they want to make sure its not fixable before they do anything, won't compensate for a not functioning room that we've already payed for, for the last couple nights.
Wish our family could have stayed else where because it sucks goin all the way down to the casino to use the bathroom.  Thanks sands!

06/09/14 | Link | Rating: 1.0
249. Shirley W.
Quite possibly the most incompetent staff at the front desk. Quick to make you sign for a room while not taking any time to address concerns. Some friends reserved two rooms with double queen beds online, but the snarky lady tells us that they only guarantee A room- not the room you requested. So after jumping through multiple hoops, we get into this crappy room with dirty carpets and an unclean bathroom. A previous guest left a sierra mist bottle in the room. Augh. Would not recommend this place to anyone.

26/12/14 | Link | Rating: 1.0
250. Cesar P.
I will start with the good
Room is huge , Ac worked well ,Mels inside the hotel was great
Very good food and open all night.

The bad
Carpets needed cleaning big time been at least a year.
Room very dated some rehab but not really..
No coffie machine in the room , no iron, no fridge a bed and TV is all you get,You do get a 30 year old lamp with no light bulb in it.
Pool cold as ice, forget about swiming plus its in the parking lot.
As stated above some lamps were missing light bulbs.
Bathroom sink had hair in from last guest.
Toilet had piss down the side
Called sevice to get a blanket ,said they would be right up never showed.

This is the big one and the reason for the one star No hot water.
I can deal with a lot being i didnt pay much for the room but no hot water in the shower was just not right.I ran the shower for like 20 min just to get it warm then when i got in it would go warm to cold warm to could every 20 seconds, very upset and will never stay here again.

You may say why not call service but as i stated they couldnt even get it together long enough to bring up a blanket to my room let alone fix a shower.

If you want  bed to sleep on this hotel will work thats all , the worst all time hotel stay for me.
I hated this hotel so much that this is the first and only time I have ever put s review on here, lf i can save some one from deal with the crap hotel it would be a service .

22/09/14 | Link | Rating: 1.0
251. B M.
I booked this hotel on Expedia were they claimed it to be a 3 star hotel, the only perks free covered parking and I checked in around 11:30pm with no problem. The room itself was disgusting the whole floor smelled and the carpets were ripped and stained. The room only had a little sheet on the bed and a old box tv from 1980 and furniture that looked like it was from 1940. I payed 130$ for 2 nights and a 15$ fee for who the heck knows why. I was just relived to get out of that dump after the 2 nights walking downstairs I couldn't even breath they had room heaters on and people smoking up a storm no ventilation and there cafe is gross I would def not go here motel 6 is Prob a safer bet

18/01/15 | Link | Rating: 1.0
252. Jaide M.
Review of the casino only- have not stayed the night here (and based on the rep probably wouldn't- sorry to say but it's the truth).

I really liked that they have done something about the air quality! I have asthma and going into any casino in Reno is tough for me. But this was much better today than the last time I went into Sands a few months ago. They have these hideous little white air purifiers near every few game banks, but boy do they make a difference!

The point system for the cards is pretty good. 1 point for every $1 coin in is decent- they even have it like that for the poker games.

The cocktail waitresses were pretty fast, but they were few and far between. We really only had interactions with one employee and he is the one who gave us our players club cards and he was sort of nice but more just in a hurry to get rid of us. He even allowed my husband to enter an invalid pin to setup his card, and despite the fact that my husband stood there while waiting for my card to be made, he said nothing and then let us walk away. When we first tried to check the comp status, he couldn't get the Pin to work and had to go back and start all over again. Communication is key- especially when you know you have a new guest here to see your casino!

I can't give a 5 or 4 stars even and would probably be closer to a 2.5 if I could simply because the whole place feels so dirty. And don't give me the "it's a casino" lecture because that's no excuse for a facility not to be clean. I felt like washing my hands after each machine.... they were greasy and strange. Also, smokers had used the whole place as a giant ashtray. Every machine had ashes in some place or another (and not in ashtrays). I do understand that this has more to do with the crowd of people who are attracted to this place, but please please please make a better effort to keep it clean! This was my first visit to play the machines, and we had fun. But the next time I go back (because I certainly will give it another chance) if it is equally unclean feeling I will know it's not just because it was the end of a busy 3 day weekend and I will be more inclined to update this review with much lower stars.

16/02/15 | Link | Rating: 3.0
253. Grace W.
The casino is located near all the other big casinos/hotels so the location is pretty good BUT staying at the hotel is just so-so.  Th hotel is very old and poorly designed inside.  If you wander around the casino floor, you might get dizzy because it is designed like a crammed labyrinth.  The room was decent for $80 on a weekend.   It was nice and spacious.  I think overall, it was just okay.  Don't expect anything like Las Vegas hotels.

I forgot to mention earlier that if you decide to use their "$60 coupon book," make sure you have low expectations.  We ordered a well drink for $1 at the Sand's bar.  In my bloody Mary, there was a rotten piece of lime.  The lime was kind of browning.  It was so disgusting.  The beer was fairly priced though - $1.50 and luckily, there was no rotten lime.

05/02/14 | Link | Rating: 3.0
254. Richard H.
Stayed here about 10 years ago, the room was ok but dont know how it is now, the Casino itself from what we've seen hasn't changed at all, like your walking into 1950 lol, the games they have here are good, and the club card thing is ok.

18/10/14 | Link | Rating: 3.0
255. Jessica B.
I have stayed at the Sands many times. Do not expect a 5 star hotel . It is not that. What I like about the Sands is the atmosphere. Its like your living room but in a casino. Everyone is friendly pleasant and fun. I stay there because I am comfortable there. When I have stayed at other fancier casino's in town I found there to be a disconnect between staff and patrons making the energy rather stale and stagnant.At the Sands .  everyone is just having fun. Which is why I go to Reno in the first place. I like the rooms because they are big and I like looking out the window and watching the pool or the city. The maids are great and so is the staff. I have gotten great service here and the slots are much looser than other casinos. Its a few blocks from the river and easy to walk or drive to any other place I might want to go. While I do not eat at Mel's often there are many good places to eat nearby. In the summer they have bands playing out by the pool which is fun. I always stay in the Dynasty Tower Recently they have upgraded with new machines and its still good. Great hospitality is why I stay at the Sands.

06/02/15 | Link | Rating: 4.0
256. Philip W.
We booked the Sands for a trip we planned last-minute for Reno. The appeal of the Sands was the price- $50 for two queen sized beds in a pretty central location in Reno. Upon checking in, we found ourselves in a 12th floor room with a very nice view of the rest of the casinos in Reno. Those hotel casinos I saw from our window are ALL hotels I would choose over the Sands next time I'm in town.

There are a lot of things that just weren't working very well (or flat out weren't working) in the Sands. I've got four I will talk about:

    1) TV/Internet- I know that when you're in Reno, you should be out gambling or partying. But sometimes you just want to lounge about your room and watch a little TV or do a little Facebook'ing. Kind of hard when the TV doesn't work and Internet costs $6.00 for decent service, $1 for encryption, and another $1 for "excellent" service. And the decent service is only good enough to get you one video streaming fast enough on Youtube where the red bar is slower than the gray bar.

    2) Water- The water coming from the sink was perpetually cold and took forever to drain, which is disgusting when there's 4 people trying to brush their teeth in the morning and have to stare at stale water with ejected toothpaste-water still swirling around. And the shower water took forever to heat up and wasn't very pressurized. At one point, my shower completely turned off for five seconds for no reason. Five seconds of no shower is FOREVER when you're freezing.

    3) Vending Machine- The vending machine on our floor wasn't working. That blows because the hotel was very dry and all I wanted was a bottle of water to keep myself hydrated. Nope, had to walk down to the 11th floor.

    4) Elevator- And speaking of walking down to the 11th floor, that's what we had to do when checking out. Because we waited 5+ minutes on the 12th floor for an elevator that never showed up. Out of the three elevators, two were supposed to be in service but it looked like there was really only one. Because after we shuffled into the 11th floor elevator to check out, it went up to the 12th floor. And then 14th. And then 15th. And then back to 12th. And then 11th. And 10th. You get the point. This elevator stopped at EVERY floor in BOTH directions. And that was with only one button on the inside of the elevator having been pushed - Lobby.

I'll keep this review from being one star because I appreciate the room service doing a good job and keeping the rooms liveable. It was pest free and the rooms were spacious. But I'm not staying here again.

13/01/14 | Link | Rating: 2.0
257. WCmommy M.
Beds were comfortable. The hotel is a little older but it did the trick. We decided on a last minute trip to Reno and booked the room at around 5:30 pm. The price was great and the hotel was close enough to circus circus, which is where my daughter wanted to go play games. (About a 5-10 min walk) Our hotel didn't have anything for kids so I suggest looking elsewhere if you are looking for entertainment for your kids. The cool thing is they have a Mel's in the hotel so it's easy to get breakfast. Front desk could have been a bit more friendly but oh well.

26/02/15 | Link | Rating: 3.0
258. Chino Z.
Received a promotion from Sands. Thought I'd give them a try. Booked online using promo code. Comp room + taxes and deposit. Printed out confirmation and headed up for a good time.

When I check in they are telling me my two night stay will be $200+. I politely showed them my confirmed reservation and deposit on my card. They still would not honor the rates clearly stating the $0.00 charge for each night. The classic sleezy bait & switch.

Clerk checking me in would not budge. Manager would not budge. So I just drove 4 hours with my wife and child under the agreed to rate I booked at and now they are holding my room ransom.

No way to do business. No way to treat your guests. I will never come here again and suggest you do not either.  If you do, at least consider the risk you are taking dealing with an organization with business practices like this.

29/08/14 | Link | Rating: 1.0
259. David G.
The good: Huge room at a good price and a comfy bed
The bad: The noise. Whether the sound of every door down your hall closing or the drunk hooker and her john arguing outside the entrance. Seven floors up with the windows closed, we could still hear the yelling in the parking lot below.
In general: Its 2 blocks from everything. Its been remodeled albeit not well. As a last resort it will do...but it's certainly not a destination resort. A 17 story Motel 6

13/10/14 | Link | Rating: 2.0
260. Mary H.
Just arrived after a 10 hour drive to have to wait 20 minutes for the front desk person to get back from lunch to check us in. Seriously? You only have one person that can do this after midnight. No wonder it was such a good deal. I'll post later about the room, but for now customer service gets a big goose egg.

18/02/15 | Link | Rating: 1.0
261. Shannon B.
We stayed at the sands for a mom and dad weekend my husband woke up from a nap bitten up by what we believe is bed bugs confirmed by the man who checked  us out as bed bugs and they don't wanna return any of my calls and give me the run around.

01/03/15 | Link | Rating: 1.0
262. Xi Z.
Pet owner warning!!!!!

We booked this hotel for 3 days through agent because of the wording this hotel advertised how pet friendly it is.

But when we arrived, we and our dog got cold faced by front desk saying there are no pet rooms available, we would be welcome but "can not allow you dog in". That's not even close to pet friendly! And who would use words like that to customer?! Plus while we were booking there was no option for us to choose any type of room, not to mention pet options. We were all exhausted at midnight 12am and we had to search alternates for our stay and for the rest of the two days.

There are too many out of dated and filthy things reminds that you are in one dollar sign place.

And now it's 1:33am I am pissed off writing the review. I am not sure I can get refund from what we booked but not welcomed.

06/12/14 | Link | Rating: 1.0
263. Adam S.
I like it.

Call me a sucker for nostalgia.  This place is still in the mid-90's, but I like that.  It's comfortable.  It's not pretentious.  The beers are cheap.  

This is what I think of when I think of 1970's Vegas.  It's perfect for a Reno visit if you want to save a buck and you like Classic Nevada gambling environs.  

I've been twice and it feels like a second home.

28/10/13 | Link | Rating: 3.0
264. Travis K.
Sucks seeing all these bad reviews. Go stay at a 100$ plus hotel if you want more. This place always has a room for 30$ OR EVEN FREE! I only stay here when i come to town , been here like 6 times and i have only stayed @ sands.

15/11/14 | Link | Rating: 4.0
265. Marial A.
Sands Regency cocktails waitress are too old and grumpy on dayshift. Need to new cocktail waitress.

16/04/15 | Link | Rating: 1.0
266. Spencer M.
The absolutly worse Casino ever.  My room was missing a lamp, the air condition was not working correctly, TV  sucked channels listed wouldn't come on when turned to, and we called the front desk  twice to get these issues fixed,  there was never a response.  We ate at Mel's Diner for breakfast my eggs tasted like rotten vegitables.  The eggs must have been in a unclean refrigerator.  Lunch was at the Cabana Cafe I ordered build your own sandwich (pepperoni) took it to my room took a bite and ended up with a mouth full of musturd couldn't taste anything but mustard I was pissed. I would never recomend eating at the Sands I also recomend not staying there it just didn't feel clean.  The other thing I noticed that it appeared to have quite a few transient clientele stinking up the casino.  I had to move to another seat and machine.  In my book if possible I'd give this place a minus 3 star rating.  In all honesty I couldn't recomend Sands Regency as a place to stay while visiting Reno.

13/05/15 | Link | Rating: 1.0
267. Kelly L.
Dude this place sucks balls.

It's like they don't understand English or something. We booked two double queen rooms and when we got there, the lady was only going to give us one king size room. We had 6 people, no way in hell are we sleeping in a single king size room when we paid for two double queens.

When we got to our bedrooms, they weren't adjoined rooms like we thought they would be. Usually when you book two rooms at the same time they are adjoining, but not here!

We called and went downstairs and they switched our rooms to two "adjoining" king size bed room. We were okay with that because we just really care about the adjoined rooms. We took all of our stuff and moved only to find out they weren't even adjoined.

We ended up changing our rooms back to the ones before.

I don't understand why they would give away people's rooms when they've already booked it. That's messed up.

26/12/14 | Link | Rating: 1.0
268. Sarah Jane W.
Stayed here at the tail end of a nude modeling tour of the Pacific Northwest, after having hopped from shitty motel to shitty motel from Seattle on down...most of which cost between $60-100 per night. This room cost me $30 including ALL taxes and fees. How can anyone possibly complain about the place with prices like that!?!?

The room was clean and surprisingly well-appointed, the beds were big and comfy, and the bathroom was clean and well-lit for applying makeup. There was no coffee maker in the room, as is usually the case in gambling towns (they want you to go down to the casino to get it, so you're tempted to gamble)...but other than that, no complaints.

Parking was easy, in a big lot right out front. I could keep an eye on my truck from my room...not that the neighborhood seemed sketchy; I just like to keep tabs on my shit. This is also walking distance to everything -- the other casinos, the hipster bars, and the river trail park.

The only reason I can't give this place 5 stars is the bar downstairs was pretty weak for a casino. They're OK mixing rum and cokes and whatnot, but they can't make martinis (!) and in fact don't even have appropriate glassware, so you can't even instruct the bartender on how to make one.

I guess that's what you get in Reno. Oh, well!

28/07/14 | Link | Rating: 4.0
269. Carrie G.
The bad-

Our room wasn't ready at check-in.

The lines to check in we're long.

The total room cost is a lot higher bc of taxes and resort rate. And they will charge you a $75 deposit. Be prepared for that.

The TVs are old- not flat screen.

The showers fluctuate between too hot/cold.

The walls are paper thin and there's lots of ghetto guests so be prepared to hear loud sex and screaming kids. Lol.

The good-
Location is great. Right in downtown.

The room and bathroom were big and clean.

The staff are pretty nice.

There's a lot of gambling opportunities downstairs if you're into that.

There's food and booze right downstairs.

Free parking.

Overall, stay here if you're not a high end hotel connoisseur, and can score a great rate. I'm paying $30 for 1 night, $80 for the other night. But, total with tax and fees is somehow $150! This place is worth about $45 inc. tax per night.

01/09/14 | Link | Rating: 3.0
270. Chris S.
I'm not sure why everyone hates this place.... I actually quite like it. I've been here 2 times now and plan to go back. Here's why:

1) It's Pet friendly. $15 Pet fee, one of the lowest in all of Nevada. This means we can bring Cuddle Monster.

2) It's REALLY Cheap! Mid week it is only $24/night + $4.99 resort fee. Hell Motel 6 on the same night costs $48 and it don't come with free play coupons. They also give you $5 off each additional night with a coupon - a 20% savings!

3) Free play coupons and CHEAP Blackjack. When you check-in you get a coupon book. The only good coupons are pretty decent, $10 bonus with equal bet, and $5 bonus. This means you place your equal bet and if you win you get that extra amount. You can use it on Blackjack (which they got single deck $2 Blackjack BTW - a great way to enjoy free drinks while losing maybe $20 over 2-3 hours) or roulette or whatever else

4) Cheesey Players Club - The designer who made the posters to promote the players club had some fun. They have stupid reward names like "Party Crasher" and "Top Dog". There is this awesome poster in the elevators that shows if you make it to "Top Dog" you get $4 off the buffet and the fake name on the card is "Emma Gambler". I always laugh. I hate to think people actually enroll in there cards and gamble with them for comps at this place. Anyways the whole system gives me a good laugh.

5) Close to Tahoe, and Circus Circus. A great cheap vacation: Go to the lake in the day, then at night (arrive at like 8 or 9 and arcade closes at 11pm) hit the Circus kids games. They are all the carnival fair games only slightly cheaper, and really fun when you're really trashed. I personally recommend going to Taco Bell (one of Reno's best Tex Mex (yelp) rated QSR's) upsizing to the plastic cup, and hitting up the old LC right next door to get your baja blast a little...blasted! Well anyway makes for a good night and after all that drinking the fact that the beds are hard, carpet stained, and hotel so dated will not bug you!

If your looking for fancy hit up the Peppermill, if you want cheap as can be this is your place. Good luck!

03/08/14 | Link | Rating: 3.0
271. Tj A.
Terrible hotel. Check in time was 3:00pm, we had reserved 3 rooms but somehow they only had 1 room ready. after a few hours, we went downstairs and asked for our rooms. They decided to give us a room key that contained someones luggage already. I'm beyond pissed off and can barely write this review. we STILL don't have our other rooms. No apologies, no comps. this place is grade a TRASH. avoid. update, 4 hours later, rooms STILL aren't clean. No sense of urgency in this place, no sense of pride. You're honestly probably better off staying in a crack den.

25/04/15 | Link | Rating: 1.0
272. Joe M.
This is an updated review. The comps seemed to have gotten better. I visit Reno about once a month and I have gotten free rooms, food comps, special events like super bowl party invites and comedy shows. I play hours at the card tables & poker here. This has paid off considering how many comps I get now.

Here's a tip for all you who read this. There are casino hosts at the Sands. Be sure to introduce yourself or make your presence known. This will go a long way with immediate comps or free rooms if needed the same day you visit. Don't be afraid to ask.
If you know someone with a higher player level than you, it might be possible for you to tag along with them on special events or free shows. All they have to do is ask. The worst the host can say is no.
It's who you know that can make a difference here.

28/01/15 | Link | Rating: 5.0
273. Alie K.
Checked in, checked out.

This place was absolutely nasty. The carpets in the main halls were full of stains and wrinkles. They smelled like urine and vomit. The room was not much better. The only good part was that they fully refunded our money and said that they understand...

02/08/14 | Link | Rating: 1.0
274. Vickey A.
If you live in Reno then going to a Sand's Pool party is like a rite of passage.  It's ghetto and chlorinated (for the love of pancakes do not get into the pool or hot tub) and really a train wreck waiting to happen.  What more could you ask for on a Friday night? Cheap drinks-oh hell yes they have those too.  The bikini contest is chock full of strippers looking' to make a quick couple hundred bucks and those ladies do not disappoint.  
I may or may not ever go again but I certainly had fun and got a great story out of it.

PS it's a cash only bar during the pool parties.

29/07/14 | Link | Rating: 3.0
275. Jan R.
This is the absolute worse hotel ever. They gave us an occupied room. We were told the last guest left things behind. No his car keys were there! The next room was infested with BED bugs. I laid on the bed and was bitten several times. I did not stay and they refused to give me a refund. I was told the lab has to come in and check the room.  This was after the security guard saw the infested mattress. Gross, dirty bug infested room. Buyer beware.

11/04/15 | Link | Rating: 1.0
276. Kimberly B.
Let's see I don't usually write these but my father and I checked out today, it's a Friday so I understand that they are busy however our friend is a cab driver and was running a little behind and the sands security came over to let us know they needed there bell cart back. So while my 70 yr old father was unloading the cart apparently it wasn't fast enough for this security lady (who obviously had no social skills) and she literally took her foot and kicked our stuff off the cart from the bottom causing everything to topple over hitting my father with luggage!!!!!!  I am absolutely in shock. Of course I will take this info to the hotel manager or whatever but my goodness!  That was absolutely not necessary and so rude and disrespectful. And after we had stayed here for over a week too!!! Unbelievable!!!

01/05/15 | Link | Rating: 1.0
277. Cathy C.
Sweet Jesus, where am I? Why am I here? What did I sign up for?

The check-in process was quite long and painful. It gave me the chance to look around, observe, inhale all the smoke and regret being here. The ventilation system is very poor. The people that were staying here were different. They have an airport shuttle that I didn't know about until I was checking in.

I locked myself in my room until I had to go to the concert I came to Reno for. This is what I get for last-minute planning! This is why I've never done that crap! The room looked like a motel room from the 90's and I paid $150 for a night here? Whaaaaat? Why? Sands was the only place downtown that had rooms left when I was looking for a hotel...I was desperate. The TV was one of those old, big and bulky TV's from the '90's. There's cheap shampoo and lotion in the room.

There's a Mexican restaurant, a diner and bars on the first floor/casino area. But the whole place is so smokey...bronchitis is in the air! The vending machines on each floor won't take dollar bills.

I looked at hotels around downtown and it made me realize, mine was actually one of the better hotels. That's not saying much though.

I felt like I was going to be sick. I felt so dirty. I couldn't stand the place that I booked an earlier flight out. Never again!

22/02/14 | Link | Rating: 2.0
278. Jess G.
Literally sitting in my room right now and had to write this review before I forget anything. Extremely outdated hotel! No fitted sheets on the beds, 1ply toilet paper, stinky room, and lots more. We payed $160 for the room and I wouldn't stay here for free! The casino is small and disgusting, the people working here are rude and not personable. We are no longer staying here!!!

19/04/15 | Link | Rating: 1.0
279. Kim G.
Went to this hotel specifically for Bingo and was pleasantly surprised. We went with 2 other couples and had so much fun that we went twice. I didn't know you could play Bingo electronically... So that was  pretty cool. They also had some great hot chocolate. :) My husband and I both got a bingo. After we proceed to the gaming area where they opened a table for us to play Pai Gow. We had a wonderful blond dealer who was a lot of fun.

09/03/15 | Link | Rating: 4.0
280. Claire V.
We arrived at 4:30 pm and our room wasn't ready. Cheap hotel with bad service. You get what you pay for. Do yourself a favor and spend a little more to get a lot more.

24/04/15 | Link | Rating: 1.0
281. Michael F.
This hotel needs some major updating. I'm not a fan of the area since this is not the safest part of downtown. Since I was on a budget, I booked it through one of those booking sites and received a $30 a night rate. Not bad I suppose, and we also had a nice view of the city and mountains. They give you a coupon book at the front desk and free shuttle. The WiFi was fast and a lot better than Circus Circus Hotel's internet connection. A good choice if you are looking for an inexpensive place to stay and do not care about amenities.

13/02/15 | Link | Rating: 3.0
282. Nicole P.
Yes the rates are good and yes it's a convenient location and yes they are pet friendly........but apparently not pit bull friendly........discrimination much?!! Assholes!!! No offense against little dogs but they are more likely to get you then my big gentle pit bull.........

22/03/15 | Link | Rating: 1.0
283. Rome S.
The hotel/casino is kind of run down, but you get what you pay for.  I don't know how the casino is as this wasn't a rip for pleasure but rather for a relatives funeral.  The room was actually decent and clean.  Beds were firm as I like then.  I also don't know how the restaurants are in this hotel either because we ate at my family's house or found places nearby to eat. Would consider staying at hotel again due ţo me not needing the hostilities of the hotel besides the room and bed.

20/04/15 | Link | Rating: 2.0
284. Dee L.
Beginning my rant of reno hotel stays.  In my opinion there isn't much to do in the area unless there is a worthy event to attend, perhaps a required work conference or much needed night stay after boarding.

My reason for the stay this time around is the last reason.  Kind of annoys me how there are plenty of resorts to pick from basket and I know they are not full, yet they charge $90+ for one night stay.  Obviously I picked this place because it was the cheapest I can find for the price I was willing to pay.  

I picked this location as it was somewhat away from the main commotion.  They have a small structure to park and an elevator to connect you to the hotel lobby.  For the size of the resort, the lot is quite small.  The standard bed was enough to sleep on.  The bathroom had no vents that I could hear of--so bring a match for a quick deodorizing scent.  

One thing to note is if you are a light sleeper, don't come here.  The walls are thin that I could hear ruckus throughout the night; however, I was exhausted from a day of boarding that it didn't bother me as much as it should if i wasn't so tired.  

And let me describe what the $7 'resort fees' cover :
-outdoor pool - who is exactly going to use it when it its frigidly cold in the winter?
-health club access/ fitness center - are you going to workout during your stay?
-airport shuttle 6am-11pm pick ups at the hour- what about those that just drive here?
-internet access- uuuuubber slow connection
-self parking- do you expect me to valet?

29/12/14 | Link | Rating: 3.0
285. Verena H.
Sands is a dump and dive. Vagrants in/ around. Two members got eaten up with bed bugs. Smokey and stinky. Broken stained furniture/carpets. Sink leaks, molded  ceiling tiles and stained floor tiles. Loud noises inside and out. Cheap buffet food. Chicken wings had feathers and quills. Cannot wait to leave! Nasty manager in Mel's diner. Rude. Noisy hallway ice machine. Loud doors slams. No screens on windows, maids leave open. Whole place is unsafe. Shuttle airport non-working  seatbelts.

18/05/15 | Link | Rating: 1.0
286. John C.
Pretty decent place with lots of restaurant and deals.
I'd come back fer sure. Room was nice & clean to me despite TV issues. Other than that, it's a budget fitter type of place and thats good enough for me. Oh and Sonja, the registration/check in lady was pretty cool. Finally met someone that had that name "Sonja" like in conan the barbarian movie, the Red Sonja..lol

21/03/15 | Link | Rating: 3.0
287. Annikki C.
Oh Sands Regency, where do I begin with you?  Well, you've got Mel's, so that's a plus.  If Bingo is your thing, this is the place to go!  Parking is convenient, and I do love those Utility Players at the Jester's Theater!    We actually had a pretty nice room from our view, which was a nice surprise.  It's also really inexpensive.  Unfortunately, you get what you pay for at the Sands.

My husband and I stayed here a few weeks ago so we could have a good time downtown and not worry about driving home.  Stepping into Sands Regency is like entering a dimly lit, smoky time capsule.  Our check-in was unexpectedly time-consuming.  It took a solid 25 minutes with only 4 people in line.  No one seems happy to be there- neither the staff nor the guests.  

There is a really stale, unpleasant, musty smell in the hallways of the hotel, like aroma-untherapy.  As for the room itself, it made little sense.  In this technology-fueled era in which we live, I was shocked to discover only ONE power outlet where we could charge our phones and computer.  I realize that's a minor issue, I've just never seen that in a hotel.  Even Motel 6/Days Inn has a few outlets for you to use.  

There were two awkward chairs by the window, but no desk or table.  Apparently they bolted the desk to the dresser to fill up more wall space on the other side of the room.      There is no fridge, minibar or coffee pot!  And the cabinet on the dresser is not for your personal items, it's where someone shoved all the electrical cords to hide them from sight.  There was one of those erector set-looking lamps on the desk, but it had no bulb.  The tv is a tube tv without any guide.  WiFi is spotty at best.  The drinks at the main bar were terrible and watered down.  I wasn't expecting a craft cocktail, but I expected my jack and coke to taste like a jack and coke.  

The worst part?  I had a giant bug bite on my thigh the next morning.  I think it was a spider b/c there were fang marks.  Ew.  It took weeks to go away, and I still have a little mark.  I'd only recommend the Sands if every other hotel in town is booked.  There are lots of good staycation deals for locals at other resorts in town that don't cost *that* much more than the Sands.

14/01/15 | Link | Rating: 1.0
288. Tasha G.
Traveled 5 hours for a suite and some fun and games,  only to be eaten alive by bed bugs.  Front desk said you need to do your part and fill out a report at midnight and oh sorry all we have is a regular room.  Sorry....

17/05/15 | Link | Rating: 1.0
289. Laura M.
My go-to hotel was sold out. I decided to try this place because I had stayed here before about five years ago and it wasn't so bad and it was cheap.

I booked through expedia, and despite paying through the website and being told I only had to pay the local taxes once I got to the hotel, the desk clerk would not honor my expedia purchase. He showed me a HANDWRITTEN room rate listing he had written up and my $30 had now become twice that cost, plus local taxes. I checked my Hotels Tonight app (a GREAT app) to see if anything else was available, and sadly it wasn't so I just stuck with it.

The rooms are not great, just a high rise version of a cheap side of the road motel. The TV was old and small. Tiles in the bathtub were loose.

When I tried to check out but much like when I checked in, the concierge was busy arguing with a guest about excessive charges on their bill. I didn't have time for that, so I just dropped my key and left. Hoping I wouldn't have to fight over excessive charges either.

I would only recommend staying here if you are desperate.

14/05/15 | Link | Rating: 1.0
290. Jeff S.
One word - disgusting. Checked in a few hours after I initially dropped in and was told rooms were still being setup.
My initial impression was that it was a very sketchy block and and same for the clientele. Not a place to feel very at ease or relaxed at all. Thought that a few hours in room once ready would be tolerable until flight early next morning.
Once checked in absolute horror and disgust came to mind. Beds, while neat and made felt as if sheets were never changed. Stains were clearly visible and looked very unsanitary. Dark and dingy decor did not add to appeal.
My fault for not doing research and thinking it was a "Sands" property. Got the hell out of there and booked the first room at another hotel ASAP.

16/05/15 | Link | Rating: 1.0
291. Renee ..
You get what you pay for!  I booked a room at this hotel because it was the cheapest I could find at the time .  After booking the room, I decided to visit Yelp to see if I needed to hurry up and cancel. I read so many bad reviews about bed bugs, terrible customer service, nasty buffet, and the smell of smoke permeating through the no smoking rooms...I thought about canceling my hotel reservation.

Checking in was easy. I gave them my last name and they gave me a receipt and two room keys. My room was clean and I was satisfied with the television channels. What I wasn't satisfied with were the people next door. It sounded like the were running into the walls. I thought at some point the wall would cave in. So, I packed up my belongings and went to the front lobby to get another room. They asked why I wanted a different room and I was honest. They said they were going to talk to the people in that room, but they moved me to a much quieter room. I was very pleased with the customer service!

Now...the casino. Its a bit on the worn side. The bartender wasn't very enthusiastic about being at work. I don't think I would come to this hotel for the gambling, the food, or the drinks....just the cheap room!

24/03/15 | Link | Rating: 3.0