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Andaz 5th Avenue in New York, NY

Andaz 5th Avenue in New York, NY

Specialties

This luxury boutique hotel is conveniently located on 5th Avenue at 41st Street, across from Bryant Park and the New York Public Library.  Featuring loft-style hotel rooms and suites, a variety of social spaces with residential-style furniture and communal tables, one restaurant serving farm-fresh ingredients and flexible meeting and event venues.

History

Established in 2010.

 

Company Info:

Rating: 4.14

Address: 485 5th Ave at 41st St, New York, NY, 10017
  • Mon: Open 24 hours
  • Tue: Open 24 hours
  • Wed: Open 24 hours
  • Thu: Open 24 hours
  • Fri: Open 24 hours
  • Sat: Open 24 hours
  • Sun: Open 24 hours

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Comments (143):

1. Isabel B.
Superb! Not only at personal level, I also reserved for a group of 15 people for a corporate event. The meeting planner is responsive and accomodated all the requests, even if last minute. A pleasure to work with them any time!!!

11/07/11 | Link | Rating: 5.0
2. Dennis M.
A word to the wise and select your room carefully here. We had a loft room on the 8th floor; half of the room is an "office" (it really is an office!) which they did inform us at check in. The room is really only appropriate for a single business traveler. Only one drawer in the room so I used the office to lay out my suitcase and lived out of the that. Bathroom was roomy and the bed very comfortable. Decor is Japanese sensibility meets European minimalism. The controls for the shower were very challenging--no kidding! City noise does filter in--not bad but bring ear plugs just in case this bothers you. For the most part the staff was very helpful and friendly and attentive. The food here is just excellent (breakfast and room service); I would eat here even if i was not staying here. Entrances, dining areas, lounges are not well marked so you have to guess your way around for a bit. Location is excellent; close to Grand Central Station. I would definitely stay here again but would be more discriminating about the choice of room. Lastly, an observation and not a complaint: no holiday decorations to be found here in the midst of December!

09/12/12 | Link | Rating: 4.0
3. Andrew C.
Would be 5 stars, except it wasnt QUITE perfect...

We stayed at Andaz on our recent family trip to NYC. Sydney and the girls checked in a day before I did. The hotel itself is in prime midtown location, right across from the library, Bryant park and within easy walks to tons of NYC landmarks and choice locations. It's a really understated hotel and super cool inside. Careful, you will probably not see the signage if you are driving there or even taking a cab. You need to know exactly where you are going or you will likely miss it. If you see the front steps of the library, you are within 100 feet. Well, we LOVED this aspect of the hotel, and the service was incredible. The room was super cool- very modern décor, but done correctly(mostly). It was like a high end, great finish version of the Hard Rock Hotel in SD. We had gotten a large king suite and our rate was around 950/night for the holiday season. Definitely not cheap, but location, location, location, right? So- the not so good parts: 1. The bed was harder than we like. Not terrible, but not great. The pillows were not the best either, but Sydney ordered some memory foam pillows and that took care of a lot of the issues. 2. The chairs around the dining table were really beat up and worn out, but also very high end, so I am sure that they don't want to replace them. 3. The shower that everyone raves about- here is the other side: We all love something cool and chic that we maybe don't have in our own homes, and the showers are very cool- figuratively and literally!! The rain shower is great, and the sprayer is too, and the water pressure is fine(and we were on the 12th floor) so what was the issue? ENORMOUS shower space with no door or way to enclose the space. And no door means freeze your butt off since there is no steam build up. Thus, you spend your time huddled under the rain shower trying to stay warm.  If you want a HOT & STEAMY shower the Andaz is not your place.  If they would simply install a glass slider on the showers, then they would have a winner for sure. Beautiful AND functional is sometimes what designers forget.

Aside from these minor nuisances that can really affect a 5 night stay, we loved the Andaz. The staff ROCKED it for us. They were amazing. The food was good, the location good. Definitely not for the bargain savvy, but a good NYC experience.  I would probably stay there again, especially if they fixed the showers.

12/12/11 | Link | Rating: 4.0
4. Su W.
This review is for the The Shop restaurant:

Like a peasant outfitted in expensive designer garb - awkward, too eager to please and in the end, just a teetering mess on precariously high stilettos.

Great location across from one of the greatest of public institutions, glared upon by the regal lions.

The food and service were at best fumblingly mediocre. Earnest reception but inefficient despite few customers. Burger ordered medium was cooked till gray throughout. Sweet potato chips were chews instead of chips. A fig, peach & rhubarb tart tried, like the rest of the elements, to impress with looks rather than heart, arriving in an inadequately seasoned cast iron pan wafting of overheated grease. The inevitable metallic taste accented every bite.

The flipside of the menu gives the impression of maintaining an au courant assemblage of foodie-sanctioned suppliers: the sad fact remains that all the surrounding finery becomes a deafening mockery when good produce goes to waste like it does here.

05/09/10 | Link | Rating: 1.0
5. Jenny L.
I had a Hyatt award that I needed to use by the end of the night, and was able to use it at the Andaz 5th avenue as a treat for my August Birthday.

The hotel is beautiful - just exquisite!   It is also a very different experience than your regular hotel type stay.  First off, when you check in, you'll see trendy people at lap top stations in the lobby.  They check you in just over a regular laptop.  I think they're still ramping up business, but it seems like there's no concierge or bellhop (yet?).  The person you check in with is your personal go-to person for anything.  They even give you a card with their cell phone on it and you just call them if you need anything.  It was also this person that helped me with my bags all the way to the room.

The room is beautiful.  The bathroom is about 1/3 of the whole room.  Everything is a piece of art.  So much so, that it sometimes turns a bit non-functional.  Like if you have to go to the bathroom at night, it's hard to close the 3 doors to the bathroom (yes, 3!) There's no separate door to the toilet, so someone else can't use the huge double sinks and walk in shower stall.  The shower is crazy (in a good way) - it has a waterfall spout from up top, then a spray nozzle from the side, and a waterfall kind toward the bottom (I guess to wash your feet?), but there is no tub.  There is a bench made of the same stone as the shower walls.  I liked how all the toiletry items were CO bigelow and they did away with the unnecessary packaging on the soaps.  There is only one closet area, but it's open glass, so if you have anything you'd like to hide or put away so as not to look messy, well, it's not going to be hidden.  

There is a whole wall of windows and a huge window that you can open.  All the lighting is automatic and so are is the window shade, which was awesome. Really high ceilings.

The robes, towels and slippers are ridiculously plush and top quality.  The sheets were super soft.  The pillows were not comfortable.  There were two large square ones on the king size bed (too short) and the long ones were narrow and too squishy so if you put your head down, it kind of goes flat.  The TV was internet enabled and did all sort of fancy things, but I don't think it was HD, which was only one of the lacking things.

The snacks and non-alc bev were free, but there weren't that many snacks.  Just an organic energy bar (some small mom/pop brand I think), a Jacques Torres dark chocolate bar, a bag of potato chips (kitchy brand).  There were plenty of non-alcoholic drinks to choose from.

At night, I roamed around the public areas and explored.  They are still putting the final touches on the bar downstairs, but I can tell already it's going to be gorgeous!  There are some studios (conference rooms) that are so nice, perfect for any marketing event a beauty company would be interested in hosting. Very posh and sleek.   There is also this big open kitchen, that looks like it may be great for cooking classes or workshops or something.

The gym was spacious and clean.  Lots of weights and equipment.  
When you checkout, they even offer you a little gift - mints, antibacterial handgel, or something else little.  Can't remember what it was.

Can't wait to revisit once the bar downstairs is done! Also, I am already looking into what kind of event I can hold in that studio space - it looked utterly amazing!

The only drawbacks I felt were 1) no coffee machines in the room.  I thought they would have the coffee machine open and made available to people in the library room near the lobby in the mornings, but I didn't see this and I didn't want to have to ask.  2) The pillows as mentioned above  3) It's tough to go to the bathroom at night b/c can't figure out all the million switches to the light and there are 3 doors to close for the bathroom!

12/08/10 | Link | Rating: 4.0
6. Andy L.
Had breakfast here on 9/29/2010.  Well-design, thoughtful interior.  Found it a little odd that the chair arms prevented me from scooting my chair under the table.  I was a bit late to the table, and the waitress didn't offer me water, which was a bit odd.  Ordered eggs over easy with vine-ripened tomatoes and mini-brats.  The dish came in a small cast-iron skillet and it was great!  I'm not sure it was $13 great, but it was tasty.  I understand the food to be organic and locally sourced and if that's true, then I would say it is definitely $13 great.  I'd probably try it again if I wanted a sit-down breakfast.

01/10/10 | Link | Rating: 4.0
7. Will C.
Excellent digs for the money.  Nice tranquil space and convenient to mid-town.

20/12/10 | Link | Rating: 5.0
8. Eric S.
Place had a cool vibe and great drinks. The service was the one downside, slow and not very on point.

16/03/11 | Link | Rating: 2.0
9. Janet C.
it's tough finding a shmancy but decently priced room in new york, but no fear, andaz can help. i definitely thought we got our bang for our buck, what with the nice, large-for-new-york room, free non-alcoholic beverages and snacks from the minibar, free wine tasting (which is more like a wine drinking, because they are NOT shady about filling your glass all the way), free fruits and nuts to snack on, and they pass out bottles of water like nothing (you know, compared to hotels that charge like $5 a bottle). plus free wifi. yeah, it's all little things, but it's the little things that count!
plus, my friend let it slip that it was my birthday, and upon coming back to our room after dinner and such, we found a bottle of complementary wine in the room to celebrate my birthday. yay! theyre just really considerate without being snooty. oh, and the bathroom is giant. location is good too. so many good things! im staying here again next time.

29/03/12 | Link | Rating: 5.0
10. Jaime H.
I went on the best first date at the bar downstairs here and would definitely recommend. It's the kind of hidden location that you walk into and are a little awestruck and intimidated. The staff are very friendly though and I felt really comfortable with the long communal tables. I was very impressed with the drink list and the variety of ingedients in their specialty cocktails. Bring a date here that you are looking to impress!

10/02/11 | Link | Rating: 4.0
11. Van D.
Spent a Saturday night here a few weeks ago.  Check in was a bit confusing since they don't have a front desk.  Once we did check in, one of the staff members walked us to our room and showed us how to use the room controls.  Decent size room for new york.  Showers had great water pressure and bathroom was pretty cool looking.  The best part of the hotel was that all the snacks and non-alcoholic beverages in the hotel room were free.  Hotel also had free non-alcoholic beverages in the lobby and free WiFi.  Hotel wasn't cheap but it was nice that they provided so many free amenities.

10/05/11 | Link | Rating: 4.0
12. Allyn B.
My bf and I decided to go to NYC for Halloween weekend. We decided on this hotel and are so happy that we did. The service was impeccable and the room was wonderful-clean, comfortable, and stylish with excellent amenities! We will definitely be back!

02/09/11 | Link | Rating: 5.0
13. DJ S.
The Andaz is a gorgeous hotel right across from the New York Public Library. It is tucked away and very chic. The inside is new and has a different feel from most hotels. There is main area where you can check in on iPads. There are doormen there all the time, and hosts/hostesses to greet you and take you to your room. They even bring you a drink when you arrive- a very nice touch!   The rooms are loft-like low beds, a cool stone shower, a long modern couch, and a desk. All of the lights and shades have hidden switches so you need to take the time to figure this out ahead of time or you can get stuck in the dark! This hotel even has an open area kitchen/ deck where they can host parties and dinners. It is very cool. The tough thing about a hotel with all of these new ways to check in and stay is that the service needs to be flawless. It was not flawless on our stay. The girl that escorted us to our room asked if we needed dinner reservations. We did and she made them. But when leaving the hotel for dinner, she had gone home from her shift and they were not logged into the iPad so no one could find them. When we needed an extra blanket, the person who was suppossed to communicate through the iPad did not, so it took 2 more calls and much waiting to get it.  Just those little glitches that could make a high tech hotel cool...that were missed.
Overall lovely and hopefully they have worked out those glitches.

15/08/12 | Link | Rating: 3.0
14. matt h.
This hotel, simply put, was the best I have ever stayed in.  It is better than the Encore in Vegas and the few Ritz Carlton hotels I have had the pleasure of staying in.  

First, the room.  We were upgraded because I am a Hyatt platinum member, which is achieved simply by getting their credit card, and the room (#510) was amazing.  It felt very large, especially for New York.  The ceilings were very high, the televisions (yes, two), were huge and great, the bed was so comfortable, and the bathroom was a trip.  The shower was amazing, with a waterfall like head as well as a traditional one, in addition to a foot bath feature that was pretty cool.  

The in room snacks are quality and are all free, and the complimentary evening wine tasting featured a very delicious red that they were happy to keep refilling both me and my wife with.  The location is superb, within walking distance of many great sights.  

The staff were super friendly, even though I am not a high roller by any means.  I could not have anything nicer to say about this place, I absolutely loved every minute there.  It is super modern, and the older set might be turned off by the high tech lights, curtain controls, check in process, etc.  But for me and my wife, it was perfect.

15/05/11 | Link | Rating: 5.0
15. Tim O.
This is the Hyatt's version of the W Hotels - very hip and stylish.  They have rehabed an old building but you would never know - this hotel is new from top to bottom.  Great lobby where they serve complimentary wine to guests from 6-9 pm (nice touch).  The rooms are beautiful and very upscale - incredible spa bathrooms - great beds - state-of-the-art electronics.  Very good service.

17/10/10 | Link | Rating: 4.0
16. Stephen C.
Had a great meal at the bar downstairs. The food is of the "market fresh" type and the food was "market fresh." We enjoyed the mixology and watching the bartender make "from scratch" cocktails. The staff is friendly and the decor is modern-open with a beautiful fireplace and very relaxed seating.

16/10/10 | Link | Rating: 4.0
17. Ron S.
Incredible staff, very attentive without being obsequious and no one has their hand out for a tip constantly. Nice restaurant setting with same great service as front and quite good food.  Complimentary snacks and non-alchoholic drinks a nice plus. High ceiling king room felt spacious. Could use some hooks for outerwear as closet space minimalist.

24/09/11 | Link | Rating: 4.0
18. Nick S.
Stayed 2 nights, and while I am wowed at first by the design of the spaces and rooms, I find this Hyatt-funded experiment to be a little lacking in the areas which matter most - the functional side of being a hotel in midtown Manhattan for the business traveler.

While everything looks beautiful, the form trumped function in areas that were mind bogglingly annoying.  Light switches are ultra high tech, but with 7 buttons on some panels, you cant operate them at night in a dark room. You play trial and error until you've gone through raising and lowering shades, adjusting the thermostat until finally you find the touch-sensitive slider for the reading light.

The shower is stunningly beautiful, but the hot water wasn't hot enough.  There's no shower door, so you never get all warm and steamy - its a warm shower in a cold draft.  It also takes a number of attempts to get the water to come out of the shower head you would want to use (there's 3 places water might come out).

Fixtures and towel racks in the bathrooms are also from different collections (waterworks, I think) and show that the maniacal detail employed by Ian Schrager is missing in this Hyatt reformulation.

It's a great attempt at the hip urban hotel scene, with friendly staff and lots of amenities, but just not tight.

05/01/11 | Link | Rating: 3.0
19. David T.
By far the best experience I've ever had at a hotel!  From the attentive staff to the spacious and gorgeous rooms to the free little treats and drinks in the room, there's nothing that this hotel didn't do right.  The hotel is a bit hard to find and you'll definitely miss it if you're not looking for it.  It's right across the street from the library on Library Way behind two nondescript dark wood double doors.  The hotel is sleek, modern, and immaculately clean.   The rooms itself are adorned with rich woods, chrome ,nearly wall to ceiling windows, and clear (yes, clear!) glass closets.  It's a part of a branch of the large Hyatt brand but somehow manages to keep a boutique feel to it without being pretentious.  I will definitely be staying at another Andaz hotel in the future!

17/06/11 | Link | Rating: 5.0
20. Kay R.
Service was not good. People in the lobby area do not try to serve guests. They kept talking with each other. We do not expect this at 5 star hotel.

05/09/12 | Link | Rating: 1.0
21. Catherine L.
the cellar bar downstairs is a feast for the eyes. i'd rate it on the same scale as brandy library and maybe a hair below apotheke.

it's a broad industrial space with a lot of sexy lighting. it's a cellar bar so it has the darker, cavernous feel to it but on a very modern, sleek, concrete level. they do interesting things like the medieval style long-table (a la Buddakan) and displays of lit, glass-blown tornadoes in display cases.

in short, captivating to the eyes.

the drinks are marginal. actually, i don't really like them at all. the menu was the most elusive - in terms of I might be lucky if i know 2 of the ingredients in the list of 5 that each cocktail contains.

the taste was nothing to write about. $15 each. just get one and go somewhere else.

17/12/10 | Link | Rating: 4.0
22. Monica C.
So I had the pleasure of staying at the Andaz on my first trip to NYC & it was fabulous!  From the moment we checked in until the moment we said goodbye, the staff was very helpful and friendly.  Elaine checked us in, helped us to our room, showed us around and always remembered my name each time she saw me! We had a lovely room and the only reason why I'm not giving 5 stars is because the lighting in the bathroom and lack of a door on the shower (although they were both quite beatiful, just not very functional).  The bar downstairs was also fabulous, but that is another review!

21/06/11 | Link | Rating: 4.0
23. Emily W.
This review is for the restaurant at the hotel, which is called The Shop.  We stopped in for a business lunch and were impressed by the swank decor and delicious food.  It wasn't cheap, but the dishes were all incredibly good.  I got the chicken schnitzel on greens, which a friend had recommended and it was amazing.  The chicken was pounded thin, yet tender and breaded with these delicious bread crumbs and the greens were the perfect complement.  Delicious.

08/10/11 | Link | Rating: 4.0
24. Terri V.
We stayed for three nights at the Andaz off 5th Avenue, across from the NY Library,  after moving out of our NYC apartment. Though we had some overlapping business to attend to, the "Large Suite" offered us the much appreciated quiet Zen after the stressful, hectic move. The staff was fabulous and attentive with a trendy, chic ambience upon entering the hotel...though sometimes in their attempt to pull off the "Avante Garde" impression, the Andaz lost it's ease and functionality. Trying to find the hotel bar was an interesting experience with no direction or door signs available..the staff at the bar were very friendly, but I felt like we were in a cafeteria with most of the room filled with long farm style wood tables that were exposed to the stark industrial metal of a utilitarian kitchen. There was very little cozy space for quiet, intimate conversation.

The entry area of the "Large Suite" was crowded, donning a long farm dining table and two uncomfortable Santa Fe styled leather chairs, but adjoining was a practical kitchenette area with coffee, refrigerator, microwave, dishwasher and sink.

The spacious remainder of the living room, bedroom and bathroom area with its sleek contemporary design offered high ceilings and a lot of closet space, but there were many cons: the electrical design was extremely unintuitive, there was inconveniently no desk, and though the LOOK of the bathroom was very cool, we hated the bathroom and it was absolutely non-functional. It had very LOW lighting and the spacious shower had no door which entertained a COLD, DRAFTY shower experience and a wet bathroom floor. It had a horrible slidebar and heavy handheld that was poorly designed because it kept falling over to the shower floor....absolutely unusable except as a weighted handheld....which left the rainbird 6 feet above your head and a waterfall faucet flowing into the stone foot washing bowl accompanied by stone seat...serenely asian...all nicely extravagant I'm sure, though a simple door for warmth and usable handheld that actually STAYED on the wall would have been preferable.

I would stay at the Andaz again because we are Hyatt members with a lot of points stacked up and since the Stanford closed, the only other option is the Grand Hyatt, which we dislike, but I would check out the bathroom before committing to the room and I would not stay in the "Large Suite" again.

04/06/11 | Link | Rating: 3.0
25. Athena C.
Great midtown location. Generally stay old school at the Plaza but wanted to try the Hyatt boutique line.  I love the open concept in the lobby. this hotel is new, clean and has air purifiers in all of the rooms. The gym is a nice size and clean. The bar downstairs has an open kitchen/bar that has an interesting (weird) selection of tapas (pickled Okra and some sort of slow cooked beef in a pickling jar covered in cold fat (blach)t) and decent selection of red wines.

22/05/11 | Link | Rating: 4.0
26. Carlie C.
with it's 12 foot ceilings and waterfall showerheads and bidet, you would have to think twice if you were actually in an NY hotel room.  rather than having a claustrophobic stay at another hotel, i decided to stay here after a pleasant stay at the andaz on wall street last year.

this location was a little hard to find, it's actually on 41st/library way.  if you're taking a cab, it's easier to say 5th and 42nd due to the one ways and the busy area it's nearby.

the staff was really nice and accommodating but my only complaints were our phone not working in our room so we weren't able to call room service and i had to use my cell phone instead.  and also you could hear other people knocking on other people's doors down the hall.

it was convenient that they had a free mini bar of non-alcoholic drinks.  and they also have a happy hour every day from 6-9pm in the lobby offering wine and other beverages.  there is also a nice lounge area on the 2nd floor.  i would definitely stay here again.

16/04/11 | Link | Rating: 4.0
27. Xxxxx X.
My other favorite hotel which I visited on it's opening year is the Four Season in Shanghai... so I have to admit, checking into the Andaz 5th Avenue was as nice as someone letting you take their cab on a rainy day in NYC.  You feel lucky and it's an unexpected treat.  You walk in on Library Way AKA 41st St. (I had to call the hotel to locate this place)  It's across from the NY Public library, and the Sean John store.  

Checking in was simple.  You walk in, head to a HOST who are in NYC black and chic uniform, give them your pertinent info, tell you to raid their minibar which is free except for the alcohol, and they check you in, give you keys, and as you take the elevator to your floor you know, they kicked the W's a**.  

You see, you can be trendy, but if you make the process of checking in THIS SIMPLE, well you are a superstar!

So we checked in, and since we are tech savvy, had no issues with their touch control lighting, shade, tv/internet, dvd/cd player, etc.

We also brought our 20 month year old for fun, and the crib we ordered was set up (no blankets but every parent KNOWS to bring their children's blankie)

They have johnson and johnson baby toiletries for the little one, and CO Bigelow toiletries for the adults.

We LOVE LOVE LOVE the shower, rain-shower, hand-held, and foot washing option.  It let's you combine what you like, we had the foot washing and rain shower going so I can have my baby sitting in the foot tub and me taking a quick shower and giving him a good wash.

For the bathroom, you can close one or 2 of the doors.  They are doors that serve as walls, so you don't have to open and close each time you use the toilet.

We didn't get slippers, and the pillow combo is a bit off.  The firm Euro pillows and the soft king size pillows aren't the most ideal combo.

I LOVE the 24 hour GYM.  I mean, this is not LA, but for those of you who are on a different schedule, flying from Tokyo or such, you know you might be wide-awake at 3-4am?  So you head to the C level, open the door that reveals a nice gym, the machines, yoga mats, and weights, along with all the other goodies that a nice equipped hotel gym offers is there.  Each station has been stocked with FRED water, towel, and a headphone which you return as you exit.  Did I mention the decor is Clean, Organic, and just perfect as you make it to your goal time, distance, and daily workout window.  Which sets you up for the luxurious shower in your room!!!  Did I mention the shower?  I did.  Well, at least you know what's on my wish list!!!

Still checking out was fun.  The going away goodies that they offer you:  Anti-bacterial gel, Fat-Witch brownies, CO Bigelow Lip Balm, and mints...  Has you ready for almost anything!

We will be back!!!

27/08/10 | Link | Rating: 5.0
28. Aaron W.
Wow, I'm impressed. Came here for a Valentine's Day getaway and couldn't have been happier. The staff is friendly and attentive. The hotel is modern with a simple elegance that works very well. When you enter the room, you get this zen-like, uncluttered feeling that you can never get at home because of all your stuff that you've collected over the years. (Yes, You're in that club too.) Didn't try the restaurant or bar downstairs, but it always seemed pretty full. Good location if you are coming in from Grand Central as it is just 3 - 4 blocks away. Complimentary snacks and drinks in the room and lobby is a huge plus - shows a high level of commitment tot he customer experience. I'd go back here in a heartbeat.

15/02/12 | Link | Rating: 5.0
29. Rita E.
This review is for The Shop, Andaz 5th Avenue's restaurant on the corner of 5th and 41st. I'm quite thrilled it opened, not for their locally sourced, elegantly rustic menu (but that's cool too), but because they serve BLUE BOTTLE COFFEE in midtown! The only other location I'm aware of that does so in the city is in Williamsburg, and since Andaz 5th Avenue is close-ish to my office, I'll be stopping in here for a caffeinated treat.

When I stopped by recently I ordered a cup to go ($3.25 or so, I recall) from a very friendly waiter. There is no separate counter for to-go service, The Shop seems to expect people to sit down and eat. The casual elegance of the space and the perfectly arranged condiments made up for my awkwardness as I stood and waited.

If you haven't had Blue Bottle Coffee before, you should come here and treat yourself! It is completely smooth, medium roasted and not bitter at all. Each cup is individually drip brewed. I'd come back to try the food here some time too.

19/08/10 | Link | Rating: 4.0
30. DeDe K.
My daughter and I stayed here in June for 4 nights. We loved this hotel. We were here to celebrate my daughter's recent college graduation, and she had never gone to New York. The location of this hotel (mid-town) was perfect for us. The hotel is new, and very hip. It was so hip I couldn't figure out how to use the knobs on the shower. lol The staff was great. They greeted us in the lobby (not a typical looking hotel lobby btw) and asked us if we wanted a glass of wine. They serve this complimentary every evening and when you first arrive as a guest.  Nice! We were walking distance to Times Square (about a 15 min walk). It was nice NOT staying right in Times Square. We were about a 10 min. walk from Grand Central Station. The beds were very comfortable, and the rooms are pretty big for NYC standards. I'd definitely stay here again.

15/09/11 | Link | Rating: 4.0
31. Alice M.
I travel a lot and this is my new favorite hotel. The decor is beautiful modern and minimalist. The staff are great. The amenities are amazing for NY. The rooms, bed, shower and sofa are huge for NY. This place rocks

21/03/12 | Link | Rating: 5.0
32. Vikki C.
Just over the road from our hotel, we stopped in here late one afternoon last year for a bottle of wine. With beautiful black wooden doors, and a recommendation from one of group in relation to the Andaz in London, it seemed like a good choice.

We sat upstairs while people around us ate and instead just chewed the fat about our trip while sipping on a really nice bottle of Merlot. The waitress was totally fine about us sitting in the restaurant, and even got me the WiFi code, even though it was only supposed to be used by guests of the hotel.

Because it was still earlyish, we wanted to be in vicinity of the huge windows and bask in the light that let in. I wish we'd at least taken a look downstairs though, as I hear that the bar is beautiful. Despite that, it's a nice place to relax for a bit with no stress from the staff. That's a good stop-off in my book.

18/02/11 | Link | Rating: 3.0
33. Cyrus B.
Wow, this place is pretty bougie...aint nuthin wrong with that. The place has a high end modern contemporary feel to it. The whole experience from checking in, to the gym, to the bar.....WOW. Then when you get into the actual room, WOW, very minimalist and clean. My wife and I were blown away by the whole experience. If u get a chance to stay here, DO IT.

30/05/12 | Link | Rating: 5.0
34. Stacy S.
Only reviewing the Bar Downstairs

Went to The Bar Downstairs on a Saturday evening. Loved that it was hidden, and took a minute to find it. It gave it kind of a speakeasy feel. Walked in and immediately felt warm...like you are in someone's home. The communal bar/tables are very inviting, and normally I like my own space. Love that the liquor bottles are in a box on the bar, so you can actually watch the mixologists make the most exquisite cocktails. The kitchen is right out in the open so you can watch what is going on there too!

Normally, I am a purist when it comes to drinks. Vodka straight up with an olive and I am happy. However, I went out on a limb here, and so glad that I did. There were 4 of us, and each of us got something different so that we could try. Each cocktail was made beautifully - some shaken, some stirred. You could really taste the elements of each drink. Though there was a higher alcohol content, they were perfectly balanced. If you didn't find something you liked on the menu, no problem...they would whip something up for you! The cocktails were $15 each, and worth every penny!

We also had a couple of small plates. The food was good. Loved the spinach/sweet potato/garbanzo side dish. Fantastic and well balanced. The meat and cheese also offered good selections.

All in all, a very nice night! Absolutely recommended and will be going back!

08/11/10 | Link | Rating: 4.0
35. Denise C.
I travel a lot for work and I usually get put in pretty nice hotels when I go, but it's never been this nice. My friend managed to get us a room at this swanky downtown New York hotel which was right on 5th Avenue! I mean, I've lived in Manhattan before, but I've never LIVED in NY. This place was the icing on the cake to our short but sweet New York vacation.

I arrived at the hotel first because my friend got stuck in Washington D.C. on a layover from Spain (silly East Coasters and their "earthquakes") :D Let me just say, this place is impressive. I was dropped off by the Super Shuttle on the restaurant side of the hotel (a bit confusing because I couldn't find the entrance initially... it's kinda discreet) and was greeted by a one of their staff almost immediately. He pulled up our reservation immediately and offered me a glass of wine (never had a hotel do that before). I was a bit confused at first because my friend had said that he'd put my name down on the reservation so that I could check in... when the greeter kept referring to me as "Ms. my friend's last name". Not sure if they did that on purpose... but it was amusing nevertheless (they did it the whole time we were there). We went with another friend which we snuck in of course (shhhhhh) because you were only technically supposed to have two people per room.

The greeter escorted me up to the room and showed me around the place (it's not the biggest room ever, but think Japan sized hotel rooms... if you've ever been there... it's small) and demoed all the switches (touch switches!... though it's not like I wouldn't be able to figure that out) and explained all the perks.

The room is enough to fit a bed and a table. The layout is interesting. Glass shelves are in the hallway (there's a mini fridge with complimentary snacks and drinks; just not the alcohol of course) and the bathroom was immediately to the left when you entered the room. There's no door to the shower... I never understood this fad... but what the heck... but the shower itself is super nice. It's a rainfall type shower with even a mini foot bath waterfall thingy on the side.

I love the colors and the minimalistic look of the room. Just not entirely practical though. There were blackout curtains too (OMG SO NICE). The pros... location (5th Avenue... come on. PLUS really close to the subway which is incredibly convenient), complimentary snacks (chocolates/sesame bar/err... cookie?... don't remember... they also had water/sodas/juices too and they all get refilled every day, yay!), the service (seriously... the best... didn't have umbrellas and it happened to rain on one of the days... and they lent us umbrellas to use! :O), FREE happy hour (wine tastings which we managed to sample)... I mean this place made the vacation just absolutely perfect and enjoyable. Love this place. Not sure about the price, but I would try and come back if I come back.

23/02/12 | Link | Rating: 5.0
36. Mr B.
President Club rooms have awesome showers with soaking bowls for your feet.  15' high ceilings throughout with rain head showers give loft to the small spaces but the Zen-like atmosphere is the great overcoming factor to reiterate small is beautiful.  Bring your higher education certificates to operate the lights or a flashlight as a backup as it's far from intuitive!  Soft pillows juxtaposed with a hard bed fit in with ultra sharp lines and modern architectural touches.  In short, a glory of work for inward restructuring when needed.

19/06/11 | Link | Rating: 5.0
37. Tiffany T.
Just opened last week!  I watched this place get built.  Day-by-day, I'd think, 'Ooooh, it looks pretty inside.'  Then, one day, I see people eating inside.  I look up the restaurant online.  Local-sourced, fresh food from familiar favs like Sullivan Street Bakery, Katz's Deli.  I'm sold!  Though I couldn't find a menu online, the price points are a little under $10 for a small plate and round to $12 to $20 for entrees.

Entering from the corner entrance, I'm greeted by gorgeous (and quite large) floral pieces, medium and dark wood, shiny metal...There's a community table at the front (5th Ave side), near the barista, then the dining area, then a cozy lounge area closer to the lobby (41st St side).  Open kitchen with wood paneling that can be moved to obstruct or reveal the kitchen to the dining area.

Service was super-friendly.  Earnest was our waiter.  We shared (i) a small plate of Seared Salmon with roasted baby carrots and beets and (ii) Entree of Spice-kissed Pork Loin with roasted plums, avocado and arugula salad.  Loved both.  Flavorful.  Portions made for a light lunch.  Totalled to about $40, including tip and no drinks.

Will be back.  Everything on the menu that sounded delish.  Gave 4 instead of 5 stars since food was really slow in coming.  Lunch took an hour and a half.  Hoping slowness is a 'just opened' kink that will be fixed.

13/07/10 | Link | Rating: 4.0
38. Nikki A.
I have many events at this hotel and stay here quite a bit.  
I travel a lot, and many of the hotels are all the same.  This hotel is unique.
The rooms spacious and décor is very hip. Beautiful staff and friendly.

02/11/11 | Link | Rating: 5.0
39. Cassy S.
Soon to open is Andaz 5th Avenue. As previous Andaz Wallstreet location reviews have mentioned, this is Hyatt's answer to Starwood's W Hotels.  The design - simple, clean and sophisticated.  

I look forward to dining here as the restaurant will serve seasonal and local foods from Russ & Daughters, Katz, Guy's pickles and will also use purveyors from the Hudson Valley.

07/07/10 | Link | Rating: 4.0
40. Alf O.
Awesome confrence area.

17/10/12 | Link | Rating: 5.0
41. Thomas K.
A very nice two day stay at a very nice hotel.  The suite was minimalist and contemporary, and just a bit small for a King suite.  The bed was super comfortable and the pillows were down and fluffy.  Two LCD TV's, a fridge, dishwasher (for what, I've no idea), and a walk-in shower.  Alas, there was no bathtub like they have downtown on Wall St at the hotel of the same name.

The staff was friendly and helpful.  All around great hotel in the center of the city.

21/02/11 | Link | Rating: 4.0
42. Kaipo G.
By New York standards, this hotel stands high above the rest.  I stayed 4 nights in the Large Andaz Suite.  The rooms are spacious with high ceilings.  There are automatic-electric window shades, very nice.  My particular unit even had a balcony.  A balcony? This is unheard of in NY hotels.  The room comes with complimentary wifi, snacks, soft drinks, and coffee.  In the lobby, the hotel offers complimentary soft drinks and wine.  The bathroom is absolutely enormous.  There is dual sinks, a walk-in shower with rain-fall shower head, and a foot soaking bowl.  The toiletries are C.O. Bigelow.  

The Midtown location made me think twice about booking a room there, but after research and mapping, the hotel is in a PERFECT location.  It's positioned outside the borders of the craziness of Time Square.  Its within walking distance to Grand Central Station.  The location of the hotel is very central to everything.  There's something very soothing about walking towards 5th Avenue and being greeted by the NY Public Library.  There's also something special about passing through Bryant Park before calling it a night in your comfortable room.

The staff at the Andaz are nothing short of amazing.  They are all very helpful and friendly.  I was asked about my stay and the accommodations from the housekeeping, maintenance, and front desk staff.  The front desk staff double as your concierge host, they're very knowledgeable about the city and will help book any shows, tours, transportation.

I cannot wait to revisit the big city, I will surely be staying with the Andaz 5th Avenue again.

08/11/11 | Link | Rating: 5.0
43. Tiffany G.
The BEST hotel in New York. The staff at this hotel are the best! They are kind, funny, and work hard to make sure your stay is perfect. The rooms are amazing, the beds are VERY comfy and the location is perfect. I have stayed here twice now and all I can say is "perfection" is their standard!

18/07/12 | Link | Rating: 5.0
44. Amy M.
Almost missed the entrance (on 41st, not 5th) to this place.  really great stay here.  the concierge/host checks you in on a hand held tablet, offers you wine or a non-adult beverage and shows you to your room.  she described all of the features (touch lighting, etc., nothing major) and refused a tip.  interesting.  the suite was a pretty decent size, minimalist decor, lovely low slung bed, mounted flat screen and free mini bar snacks--only the booze is charged.  lofted ceilings, lovely bathroom with a great rain shower, foot bath, and excellent bath products.  everything had a lemony-verbena scent, which I adore.  

very quiet for the location; right across the street from the public library.  will definitely be back here when I need to be in midtown.

20/03/11 | Link | Rating: 4.0
45. JJ L.
Big debate -- should I give this place 5 stars or 6 stars? Oh wait, Yelp caps it at 5 stars so I guess 5 it is!

Summary:
- Very reasonable prices for Manhattan
- Awesome hip rooms, just feels relaxing to walk into them
- Awesome comfy bed
- Great amenities in the room
- Free mini bar for non alcoholic drinks (and a great selection of them to boot) and some yummy snacks
- Huge bathroom. Massive and then some.
- Tall ceilings in a city where rooms are cramped
- Awesome restaurant for breakfast in the lobby (best lox I have had in a long time)
- Massive shower with bowls to soak your feet
- Room service is very reasonably priced and fees are way less than most hotels
- Room service food is excellent. Big pleasant surprise.
- Great service all around
- A killer gym, love this gym
- Love the robes and soft slippers in the room as well.

Only 1 knock I can think of: the shower is so huge and with high ceilings, but without a door, you get a cold draft that can be uncomfortable at times.

Thank you Hyatt for putting this hotel in midtown Manhattan. I am a fan for life!

29/06/11 | Link | Rating: 5.0
46. Matthew W.
This place ROCKS - awesome staff who do anything to make sure you are well taken care of, a cool vibe (doesn't really feel like a hotel) and solid rooms.  I got in early and my room was not ready, so I headed to the gym.  

The gym is OUTSTANDING, 3 treadmills, 3 ellipticals, 1 bike, 2 benches for free weights (up to 50 lbs), and space.  Its in the basement and is excellent for a hotel gym.

Got back upstairs and Michael hooked me up with a GREAT ROOM (#1113).  Quiet, large (suite) and clean...I loved the turn-down service in the evening.

Highly recommend this for biz or personal travel.

Total - 325 (room) + loads of taxes = $376.43

29/03/11 | Link | Rating: 5.0
47. Daniel C.
Beautiful hotel!  Well worth the price.  I definitely recommend it to anyone looking to spend a little more on a hotel in midtown area.

12/09/13 | Link | Rating: 5.0
48. C S.
Loved Hyatt Andaz 5th avenue. Miles and Joe very helpful :). They got us settled - we went from frazzled to zen in no time and they made it look easy.  Room was very nice, quiet and big. Bed was comfortable. Bathroom/shower very cool.  Nice location.

13/10/13 | Link | Rating: 4.0
49. David M.
Fantastic experience from start to finish.  From the balcony view of the New York Public Library building to the freebies both in the lobby and in our room this hotel never ceased to amaze me.  The staff was friendly and had a truly teamwork based commitment to service.  I would highly recommend this property to anyone looking for a five star experience for a reasonable price.

23/07/12 | Link | Rating: 5.0
50. Sarah B.
This is a brand new hotel right across the street from the NY Public Library. Awesome location! Very trendy and clean. I am here for some work meetings and the staff and food are AMAZEBALLS!
I have the standard king room. It's a bit small, but hey, it's NYC! Small closet and no drawer space which is kind of lame. The bathroom is nicely decorated, but no real shower door which made it drafty (decor getting in the way with functionality) and the handheld shower head is super heavy and doesn't really stay in the holder well. The main shower head comes straight down from the ceiling which is lame if you're not trying to get your hair wet.
The bed is SUPER comfy and remote control blackout shades are the cherry on the top. All light controls and temp controls are within arms reach while lying in the bed which is great (although the temp automatically went up to 78 degrees in the middle of the night making it HOT!). Rooms are very well insulated, cannot hear any outside noise which is hard to do in NYC,
VERY pricey, but worth it if you have the money (or your company is footing the bill)!

14/09/11 | Link | Rating: 4.0
51. MJ P.
Rather than check in by standing in line at the reception desk, you'll be adopted by a host when you walk in the door.  He or she will escort you to the lounge area, then run off to a nearby computer to complete the check-in process.  The Wi-Fi worked fine from my room.  The room decor can probably be best described as Euro-modern:  sort of an upscale version of an Ikea showroom.  Everything is new and immaculate.  The rooms are not enormous, but that's to be expected at any NYC hotel.  They're perfect for a business traveler, with a separate sleeping and working area with a functional desk.  The west side location is convenient to anywhere in mid-town.  One warning:  the hotel's website claims that the bathrooms are lined with travertine, but they appear to be onyx  -  just in case you're an obsessive-compulsive geologist.

08/05/13 | Link | Rating: 5.0
52. Diane C.
Review for the bar/restaurant on level C:

Walked into the Andaz during that freakish tornado storm that blew through nyc... i was soaking wet from the rain and felt oh, so uncool.  Met my 2 galpals @ the bar in the cellar boy was it impressive to walk into that room.  Close to sensory overload to take in the space and surroundings.  Open kitchen, counters w/ sinks and bottles of liquor leading into barside seating, regular dining tables, communal tables, candles, exposed brick, good looking people... it's a sight to see.  Especially refreshing in Midtown Manhattan (not exactly a hotbed of cool spaces).

Drinks:
Kentucky Islands:  LOVE THIS.  Favorite drink handsdown - who knew bourbon could taste so tropical?
Velvet Spice: Christmas in a cup.  Intriguing...
Skinny Tie: Dislike.  Tastes like Tylenol.
Fresh fruit cobbler:  Yummy like a fruit salad but not too original.  Very girly... I like my drinks boozy so didn't like.

Meats and Cheese:
Ordered 2 hams - Lachsschinken, westphalian.  Both OK but tiny portion ($10 for a measly pile of shredded ham?) and the ham was shredded beyond belief.  Couldn't really "share" because couldn't separate the ham slices from the lump of ham.
Ordered 2 cheese - cheddar + Ricotta.  both really good!  and it comes with a honeycomb.  that was yummy!  wish it had better meats to pair with.

Food:
Roasted pork shoulder:  NOT GOOD.  DRY.  HARD.  DO NOT ORDER.
Skirt Steak: Tasty and very cuban tasting.  Cooked a little too well done for my taste and the herbs on the steak were raw and not hot.  The textures did NOT work.

In summation:  Space impressive.  Drinks good.  Food pretty bad.

17/09/10 | Link | Rating: 3.0
53. Meredith K.
Love this hotel!  Cool check in process with no counter.  Great location.  Great amenities.  Only 2 years old - very new, modern, and clean.  Food is very fresh - farm to table.  Great meeting space with a lot of windows.  Banquet food is fantastic.  Staff is all very nice and helpful.

04/04/12 | Link | Rating: 5.0
54. Rachel A.
I AM GIVING the restaurant two stars instead of one star for ambience and comfy chairs.
The food was inedible. Andaz investors should be ashamed of themselves. My white fish and quinoa tasted like it spent the day hanging out in a buffet at a midtown Korean deli.server (not sure of her name/is blonde) was in a horrible mood and couldn't be bothered to ask if we wanted refills on our wine/water. She was a total pill.

The veal meatballs w/ (undercooked peas) were mediocre at best.

Possibly the worst meal I've ever had in NYC in 12 years.
I'm not being dramatic.

05/06/13 | Link | Rating: 2.0
55. Alex C.
Okay Folks, here is tonight's Top 10 list. (drumroll........)

Top 10 Reasons to stay at Andaz 5th Avenue.

10) Across the street from Bryant Park.

9) Located on 5th Ave. Convenient to all the shopping & Times Square

8) Easy check-in process. No long lines. Plus they serve you wine while you wait.

7) Free mini bar for non-alcoholic drinks and snacks.

6) Grand Central Station is one block away in case you want to feel like a human salmon swimming through a sea of people.

5) Shower is big enough for two, heck, even three or four people at the same time.

4) There is a lounge/bar in the basement.

3) Really nice robe & slippers.

2) Web TV

and the top reason to stay at Andaz 5th Avenue.....

1) The window bay overlooking 5th Ave and NY Public Library has enough room to have sex on (I didn't but my mind wandered when watching TV at 2am eating Halal Cart).

11/11/11 | Link | Rating: 5.0
56. Erica F.
I've stayed here twice, and each time it was a great experience. The huge showers are a unique concept, although the last time I stayed here the shower didn't have a door probably because it was a room suitable for wheelchair access. It was a bit awkward because my friend and I were sharing a room. As for food, the mini bar is free, the cafe downstairs has the best breakfasts (although pricey), and the bar in the basement has amazing tapas. The location is fabulous especially because Bryant Park is right across the street. I will stay here the next time I am in town.

29/07/13 | Link | Rating: 4.0
57. Tiffany N.
It was my very first time visiting New York and picked this hotel as my choice since it was in the city and near all the great shopping places. You would think that the staff would be snotty but they weren't. They were very helpful, funny, and just very kind. Something that I didn't think that would happen in New York. Yes I know, I stereotyped a bit but it proved me very wrong.
I love the decor; very modern. The room that I stayed in was very spacious and not to mention that the non-alcoholic beverages were complimentary! Sodas, water, and juices. It was very nice and I can't wait to go back!

22/05/11 | Link | Rating: 5.0
58. Jess L.
I came here for a friend's birthday bash, and we had an excellent time. Maggie, our server, was very friendly and helpful in our drink and food selections.

The decor is very posh and contemporary. It has a bit of a Scandinavian feel. The use of simple lighting is also very nice.

The drinks are spectacular. The Booted Manhattan, Skinny Tie, and Velvet [something?] were really excellent. I'd say the Skinny Tie was my favorite.

I wish I had liked the food more, but there were some winners. The beets and feta were by far my favorite. I was a bit disappointed in anything with garbonzo beans, for the beans were a little tough. The beans, spinach, and sweet potato were also too vinegar-y for me. I do not eat meat, but my friends liked the kale in the braised pork shoulder. Next time I'll skip the shrimp; nothing particularly stunning about them.

I'd say this is a perfect place for a drink, though they're on the more expensive side of NYC life.

16/09/10 | Link | Rating: 4.0
59. A A.
Some of the nicest people you'll ever deal with work at this hotel.  Always a pleasure to stay here.

21/01/14 | Link | Rating: 4.0
60. Tyler B.
Definitely not worth the price. Has all the pretentiousness without the service. No Closet. No door to Bathroom door gives kind of a pervy vibe unless you are married/ no each other well. Higher short thin girls to handle your bags upon Check in. No door man. It is like a best western with a creepy vibe. Definitely will never return.

02/03/14 | Link | Rating: 1.0
61. Ocean S.
Another wonderful NYC Hyatt! Great location, superb staff, and love the restaurant!

The room was clean, comfortable, and modern.

Love the extras: free snacks (often organic) and beverages in the room!

13/08/12 | Link | Rating: 4.0
62. David S.
We stayed July 10-15, 2012. The service was terrific; everyone at the front desk was very helpful and friendly. Location can't be better: across the street from the NYPL, a few blocks from Grand Central, a fifteen minute walk from Times Square.

The room was clean and comfortable. My only complaint -- and it's a very minor one -- was that there wasn't a lot of space to unpack and stash our clothes, so we sort of had to live out of our suitcase. This hotel is very much designed for people travelling alone on business and staying a night or two, not a couple visiting New York on vacation for almost a week.

The shower is AMAZING. When it's that big, who needs a door?

The best unexpected perk for us may have been the comp mini-bar items. We were walking a lot and it was warm out, so we more than took advantage of the free bottles of water!

Don't forget to get a pretzel from the stand out front.

09/08/12 | Link | Rating: 4.0
63. Kristina B.
Stopped in for coffee-expensive by the way. Found the staff to be discourteous bordering on rude when I asked about the wifi connection. It was like, why are you bothering us with this? Doesn't the manager train staff on how to treat customers politely? I've received nicer treatment at Starbucks. Never again.

08/10/13 | Link | Rating: 1.0
64. Isaac R.
The good:
Location is right across from the NY public library and Bryant Park, perfect for relaxing after a long day
Free wifi, anything non alcoholic is free from the mini bar
Rooms are huuuge! also come with iron/ironing board, ipod dock, mini couch
Staff were very polite and helpful
They've got a pretty decent gym in the basement, which as I understand it, is rare for NYC

The bad:
The room felt a little too modern, ie i would really really like a door to go with my shower, thanks
Rooms don't feel cozy, and the bed was okay but not as soft as I would expect
Would have liked better closet space

Bottom line: Great hotel, I highly recommend it!

07/08/12 | Link | Rating: 4.0
65. Rachel L.
Freshest hotel I've stayed in and the service was incredible too.

I was put up in is hotel by a company hosting a panel I'd be speaking on the following morning. Because I wasn't paying for it, I didn't really care what I got in terms of room and amenities, but WOW was I please toy surprised.

First of all, this place is brand new. State of the art everything.  I checked in at the floating reception area (no old school counters here) and was escorted by the same woman to my room. I kept thinking, is it really ok for you to leave the reception area? You dont have to personally escort me! But that is standard service.  She even carried by luggage.

When we get to the room, she takes me on a tour (yes, a tour of my room). It's a two-room suite with the most insane bathroom I've seen (ever, anywhere). She shows me how to turn on the lights, the music, the air.  Everything swipes on and off, like on an iPhone, from various places on the walls. The bathroom is like a mosuleum, enclosed completely in pivoting glass doors. The walk-in shower has three faucets: a waterfall-like pour, a more standard shower head, and another waterfall at knee-height that pours water into a foot bath. Yep, a foot bath.

I stayed in my hotel room working all night, my feet in the bath, working in my laptop for an hour. Then I ordered room service. I wasn't very hungry because my room included several complimentary snacks, including fresh stone fruit, organic chips, and gourmet chocolate, so I just ordered a Caesar salad. It arrived in no time at all again, it was the surprisingly pleasant service that stands out most.

Lastly, the same petite woman who checked me in also checked me out. She said it was going to be tough finding a cab at this time of day, so without hesitation, she hoisted my bags up on her shoulder and walked with me two blocks to a better location. She stayed with me until she'd hailed a cab and then refused a tip. Unreal.

I have no idea what the rates are at this hotel, but if I can afford it, I'll definitely be back.

24/06/12 | Link | Rating: 5.0
66. Latoya G.
this place is the bomb diggity. a friend graciously invited me to stay over in one of the suites... awesomeness. the staff are so friendly and accomodating. the place was super clean and aesthetically pleasing. the view that she had was bananas! wrap around panoramic view of gems like times square, freedom tower, and the empire state bldg!! unfortunately it was way too cool to enjoy the terrace but man oh man the possibilities in the summer!

added bonus..... everything in the fridge, except alcohol was free!!!!

would love to return!

25/11/12 | Link | Rating: 5.0
67. Rob H.
Yes, lovely, location, lovely looking rooms and friendly staff. BUT if you are looking for a business friendly hotel, look elsewhere.   It feels like they just opened their doors yesterday - buggy internet (it was down for nearly a whole day),  and full of fancy over-complex technology that does't work right, (keycards that don't open doors, lights that don't turn off, blinds that don't shut. I had an engineer in my room for 2 hours at midnight trying to fit the lights - he couldn't.

It would all be cool if it worked - it doesn't.  If you're looking for a reliable hotel, look somewhere else.  I wont be staying again. Expect better for the cost.

24/01/13 | Link | Rating: 1.0
68. Elizabeth G.
This place is amazing! The service is extraordinary. The room is modern and sleek, yet comfortable and functional. So close to everything you want to see and do here. I cannot wait to come back.

27/10/13 | Link | Rating: 5.0
69. Lady B.
Great hotel - great location from my perspective for business travelers as well as theatre goers/tourists - you're close enough to Times Square and Broadway but not in the madness!  The room is very large by NYC hotel standards, the modern design was functional as opposed to those modern hotels that look good in the picture until you find out nothing works.  

If I had to find one opportunity for improvement: I would agree with another reviewer that the bed isn't extraordinarily comfortable - I'd urge the hotel to rethink that particular mattress when they are updating rooms.  

The staff makes the place - amazing service, really smart people working there so the service "made sense"....they helped me ship some boxes and print something out from my computer and it was just easy, no stress.  The coffee in the morning in the lobby and the complimentary wine in the early evenings in the lobby area was a really nice and welcome touch.  Bedding itself was perfect in terms of pillows and duvet.  Basically, amazing.  Will absolutely stay there again!

09/12/12 | Link | Rating: 5.0
70. Tony T.
This is a review of the bar downstairs only and not the hotel. The ambiance is cool with lots of chairs and a large bar area. The food is served tapas style with small plates meant for sharing. Got a mix of the chicken empanadas, pork belly, skirt steak, and shrimp ajillo. Everything was tasty. Service was great but it was quiet for a Saturday night.

16/02/13 | Link | Rating: 4.0
71. Lauren C.
This was by far one of the best hotel stays I've ever had.  We spent 5 nights in small suite with a kitchenette and small fridge.  The room was very clean and I really appreciated the lack of artwork.  The shower was beautiful and pleasant, despite not having a door.  On 2 days, the water didn't ever seem to get quite hot enough, other days it got VERY hot.  The bed was very comfortable, maybe the best nights of sleep I've had in a while.  What really makes this hotel great, however, is the near perfect service.  Pleasant, kind, accommodating, and professional.  We breakfasted at the hotel each morning. One complaint here:  It took quite some time to receive food and beverages.  Definitely not a good option if you're in a hurry.  The bar downstairs is beautiful.  It is set up almost like a test kitchen with bowls of fruit everywhere.  The cocktails are flawless, perfectly balanced.  
Location is great for visiting Bryant park and walking down 5th Avenue.  As a former NYC resident, it was a little too close to Times Square

28/12/12 | Link | Rating: 5.0
72. Paul G.
This is a great hotel.  Very new and clean.  JD walked us up and showed us how everything worked in the room (touchscreen).  A very nice touch is the complimentary water and snacks.

Only drawback is there is no cab stand so it can be tough to get a cab, but not impossible.

07/04/13 | Link | Rating: 4.0
73. Michelle C.
I loved my stay at the posh Andaz hotel on 5th Ave. The rooms were very large by New York standards, and that includes the bathrooms. I probably could have fit two Ace Hotel rooms/bathrooms in my one room and bathroom at the Andaz. The furnishings and decor were very modern. The look was pretty androgynous but it was cool.

The bed was huge and sleeping was no problem, especially with the screen that could be lowered in front of the window without even getting up. All lights were controlled by touch sensors, which was a little confusing at first and sometimes a little annoying when trying to figure out which lights were controlled by each sensor without waking a sleeping boyfriend.

A minibar with complimentary non-alcoholic beverages and snacks was so awesome. How many times have you reached for that bottle of Fiji only to retract at the five dollar price tag? Having a cold bottle of H2O was such a joy in the middle of the night!

I very much enjoyed my stay and would absolutely book there again.

20/12/11 | Link | Rating: 4.0
74. Dean M.
So I saw a review on Yelp for this place, the reviewer stated, this was the perfect little lounge. Sadly I was a little let down.

my issues:
1) got there and the door was locked (not a big deal)
2) lighting was a little crappy (not a big deal)
3) Service was a little 'unsure' meaning - no waiter / server greeting us or presenting a menu or where to sit (not a big deal)
4) the drinks were strong - better yet, not mixed properly & pricey, the pricey part was okay BUT NOT MIXED PROPERLY was an issue (not a big deal)
5) the music was only okay (again, not a big deal)

overall, the experience was NOT A BIG DEAL hence the 2 of 5

The place was nice...  Will I give it another try, perhaps; BUT no time soon... I'm going to say, this had to have been an off night.

19/05/13 | Link | Rating: 2.0
75. Andrea R.
Due to my frequent work travels it takes a lot for a hotel to impress me, but color me impressed after my stay at the Andaz.  The Andaz is owned by the Hyatt, but certainly much nicer than any other Hyatt brands I've stayed at.

Similar to their West Hollywood location* I was greeted by someone at the door who checked me in with a ipad and then personally escorted me to my room in the North Tower. Thank goodness she escorted me because it would have taken me forever to find the North Tower (I'm a bit directionally challenged) and you definitely need instructions on how to use all the gadgets in the room.

I was giddy with excitement when we entered this modern and spacious (well spacious by NY standards) room.  I was shown how to work the light switches, blackout shades and 4 different shower settings (one of them being a rain shower).  I was famished after my long day of flight delays so was psyched when I was told that everything from the mini bar (excluding alcohol) was complimentary. Yum.

Everything about my stay was absolutely perfect. My only complaint was that with the special tough light switches I had trouble figuring out how to leave just a small light on in the bathroom or hallway so that I wouldn't trip during my frequent bathroom trips during the night. I ended up sleeping in way too much light (so much for those blackout shades), but then again it's a shame for such a beautiful room to be hidden in the dark.
-----------------
* yelp.com/biz/andaz-west-…

20/12/11 | Link | Rating: 5.0
76. Jelena Z.
:::clicks heels three times:::

There's no place like the Andaz.
There's no place like the Andaz.
There's no place like the Andaz.
There's no place like the Andaz.
There's no place like the Andaz.

Please don't make me go home.

22/12/11 | Link | Rating: 5.0
77. Ari H.
Apart from the bizarre ultra minimalist lobby, this hotel is incredible. And so not on anyone's radar. Every time I mention it to someone, they've never heard of it.

That said, it is well worth your attention. Apart from the lobby/entrance, the attention to detail and design is impeccable. Modern, artful with a flow to it that feels almost Zen with the city. Tastefully appointed furniture. And excellent food. As well as drinks.

Even the bar, while in the basement, still seems to have an interesting flow to it. Almost as if you are sitting in Kitchen Stadium on Iron Chef, but with booze. I highly recommend the Fire in the Hole. A pomegranate twist on a margarita that is WAY too easy to drink. Nice and tart, yet smooth.

Even the service was top notch with everyone I encountered.

Looks like the W just got trumped. Wow is that meta.

01/04/13 | Link | Rating: 4.0
78. Homan L.
Understated and practically hidden in plain view across from the library, this boutique hotel offers stylish and contemporary minimalistic luxury in a great location.  The soaring ceilings in the lobby and the rooms create an open atmosphere in a seemingly small hotel.  The bathroom is beautifully designed with numerous features that you wouldn't normally expect to find even in a luxury hotel.  The staff are all very helpful and friendly, this is probably the best Hyatt in NYC currently and definitely the best use of Hyatt points, my only complaint was that since most of the floors are close to street level, the noise level at times can be a bit much.

28/06/13 | Link | Rating: 5.0
79. Franny A.
A rare and unusual find........
Big space in rear...
Comphy cozy Stumptown coffee digs in front
A view of the library...
A mean hot chocolate is made here.....
Dough Doughnuts are available..........YEAH!
A locally made Ring Ding...........better than Murrays...
Yes I like this spot!!

30/03/12 | Link | Rating: 4.0
80. Ben C.
OMG as u enter, u are greeted by several of the staff,waitng to help u with anything u want. the place is like heaven. u can actually hear angels. every floor is so modern and artistic looking. Worth the stay, if u can afford it.

30/06/13 | Link | Rating: 4.0
81. Ashley M.
Amazing hotel, Very clean, great location and the décor was beautiful. The staff was ok, could be a little better. I stayed here for sister's bachelorette party. Wen we came down stairs for wine hour we received stares from two ladies that were standing at the front desk. My sister was very turned off by this but decided to say hello, the lady said hello back and turned to her coworker and made a face. I didn't appreciate this at all. We were all in our early twenty's, and weren't dressed up at all when we decided to take part in the hotels wine hour but it doesn't justify why we didn't were greeted with stares and whispers instead of hello's and smiles. Other than that its a beautiful hotel, but I'm not sure if I would stay again.

17/09/14 | Link | Rating: 3.0
82. J T.
This is a review on the cafe and bar downstairs.

I work a block away from this place and can't get enough of it despite their high prices.  The coffee is incredibly rich and their chocolate chunk cookie is a definite treat for those unafraid of adding a few pounds (worth it, sort of).  I love their overall atmosphere, even their set of individualized honey and sugar.

But the best part is the bar downstairs, which is a go-to for me.   I've introduced a number of friends to this place, who now call it their regular as well.  The atmosphere is perfect for a good conversation among a few good friends, especially since mobile service does not permeate through.  The food is so-so--pretty pricey for very small dishes, but the cocktails are great.  I am a fan of the "From Oz with Love," a whiskey drink with ginger touches and garnished with a dried ginger candy (which I always ask for more of).  I have never had a cocktail as good (until I went to Milk and Honey and asked for a ginger/whiskey variation -- actually the best cocktail).  In any case, From Oz with Love is not on the menu, but you can always order it.

Good atmosphere for after work drinks

20/12/13 | Link | Rating: 5.0
83. Brandon T.
Like Whoa.  Seriously unreal!

Grand Hyatt is usually my go to for business travel.  Well, sure am glad it was completely booked last week!  Forced me to this Hyatt owned location.  ( I obviously collect the reward points..)

Unbelievable inside and out.  Amazing staff that go out of there way to make your experience great.  I have never, but hope to again, see a free wine service for all the guests.  How cool is this place.  Can't imagine anything better!

27/09/12 | Link | Rating: 5.0
84. Alex V.
Love this beautiful hotel designed by Tony Chi. The Andaz is unlike any other Hyatt I have stayed in. Upon entering the hotel lobby you are greeted with refreshments by the hotel staff and escorted to the center of the space where you check in. The person who checks you in gives you his business card should you have any needs acting as your personal concierge during the stay and escorts you to the room.

The rooms are larger than most standard rooms in NYC. The decor is very minimal and the colors used in the room are very soothing and relaxed. The room is comprised of rich textures and materials which create a sense of warmth and sophistication. The minibar includes complimentary snacks and sodas. The room however does not have standard size closets and there's not much space to hang your clothes.

19/05/13 | Link | Rating: 5.0
85. Kristen F.
We stayed in a Splash Suite at the Andaz for several nights in mid-June.

The Suite was very nice, with a beautiful tub and tall windows (with a view, to boot!) being it's prime features. The major downfall of the Suite was the bathroom. With a beautiful free-standing tub and a separate bathroom area (vanity, shower and toilet room), the beauty is far from functional. There was no door separating the toilet room from the remainder of the shower and vanity, and the doors into the shower-vanity area were a bit hard to keep shut. With the layout of the suite, that basically translates to zero privacy. I also found the bathroom lighting to be very poor for putting on make-up and getting ready.

While my boyfriend loved the bed, I found it to be very firm. I expected a high-end hotel to carry slightly more plush, supportive mattresses. The Suite was slightly loud on weekday mornings, but that's to be expected when staying in the City.  

I would skip out on their in-house restaurant; there's tons better in the neighborhood (Madison and Vine is a favorite). The hotel bar makes a rockin' mojito, though!

It's central location is great for those traveling on business or pleasure. It was an overall good experience, with pleasant staff and excess space for our stay, but the key flaws of the suite itself will prohibit me from staying with them again.

20/06/13 | Link | Rating: 3.0
86. Sergio N.
From the start, the staff was great. Very friendly and attentive. I have loved the Andaz line from Hyatt from my first very stay and I was not disappointed. I was able to stay in one of the splash suites and it was amazing. Having the separate living room and bedroom was nice. The views were impeccable, the New York public library across the street and the Empire State Building. I will definitely stay here again next time I am in New York City.

27/12/13 | Link | Rating: 5.0
87. Johnny T.
One day, when I rule the world and make all heel under the weight of my iron boot (even despots need good fashion), I will lounge and luxuriate in the Andaz 5th Avenue. Well, perhaps there's no need to encourage a totalitarian regime to enjoy the pleasure's of the NYC gem... but one can dream! And, the dream was realized.

From the time you're greeted at the door to the time you're gripping the walls and being pulled out by security, you have no choice but to love the experience. The lobby is spacious and divided into relax, welcome and work areas -- perfect for the division of travelers the hotel sees. After a quick (in theory) check-in, get whisked to your room. I had to go through two elevator banks to get to my room but that was not an inconvenience. It allowed me the chance to model walk (Tyra, I am waiting for my call) through the posh eatery, past the indoor park and around the library. With high ceilings, beautiful flooring and glass everything everywhere, you are guaranteed to feel like a celeb.

And, then you get to the room. What? WHAT??? You know that adage about NYC hotel rooms being no bigger than a bread basket? Yeah. Not here. This room was about the size of some 1-bedroom apartments. Gigantic ceilings, floor-to-ceiling windows, blackout curtains, glass closets, 3-room-bathroom, 3-person shower (what happens in NYC...), desk, light switches a'plenty, FAINTING LOUNGE (a must for all my dramatic moments), fluffy king bed and, get this, FREE GOODIES!!! Everything in the minbar, save the booze, was free and replenished daily. Want some apple juice? Drink it. Need some chocolates? Munch away! For there will be more tomorrow!

I stay in a lot of hotels and, for the most part, I am happy with them. But rarely am I so taken with the accommodations that upon entering the room, I jump up and down, squee and throw myself on the bed. That may have happened here. Loved it. Loved it. Loved it.

09/06/12 | Link | Rating: 5.0
88. Marsha W.
We visit New York frequently because we have family in town  and always stay at Hyatt properties. Andaz 5th is our favorite of the four we have patronized.. The Andaz brand is modern and fresh, comfortably upscale but unpretentious. The room decor at the Andaz 5th Ave.is creative and the bathrooms to die for. We will be back.

22/11/14 | Link | Rating: 5.0
89. Lyndsey C.
Wonderful hotel.  Great location, beautifully decorated... Every room has its own upscale and boutique modern feel.  The decor and fixtures are wonderful.  The service was outstanding... Each room is different.

The bar in the basement is a hidden treasure.

I would stay there again in a heartbeat!

03/01/13 | Link | Rating: 5.0
90. Ameena D.
Just checked out of the Andaz 5th Avenue after a 4 night stay and here are my thoughts:

The Good:
* Great location
* Mostly friendly staff
* Large rooms
* Decently priced for NYC
* Free drinks (coffee, tea, water, etc) in the room and in the lobby
* Very cool little library for borrowing books

The Confusing:
* The bare walls in the rooms are kind of depressing
* There is a serious lack of lighting, even with all the lights on
* The shower is designed to leak water everywhere, unless you stand in the far corner of the large stall

Overall this is a great hotel for the price. I think the large rooms and great location will make us repeat customers.

05/01/13 | Link | Rating: 4.0
91. Ron H.
Excellent use of space and decor, felt very European inside.  Plenty of cool little features you don't often find in hotels like the build in closet ammenities, the touchscreen lights and automated shades, even the TV with the built in camera to monitor the living room from the bedroom.

My only complaint is the bathroom set-up.  In a suite, you want a private bathroom, not a trendy set of doors that don't close all the way when you're showering.  There's no lock to the doors and when want some privacy because your living room has a friend sitting on the sofa watching TV, you want to remove any concerns of privacy by having a locking door to the bathroom.  I always try to upgrade to a suite so we can all meet-up in the room ahead of time and take advantage of the rooms minibar in a casual environment instead of pregaming it in the (often disappointing) hotel bar.

07/01/13 | Link | Rating: 4.0
92. Tom E.
I love staying at this hotel! We are very loyal to Hyatt and have stayed at their various hotels throughout the world. This location is perfect, the rooms are large and there are tons of free amenities. The front desk staff even provided me with a toothbrush (a nice one at that) and a little can of shaving cream. There is also a packet from Dollar Shave Club with a full size razor, four fancy blades and shave butter. I know it's marketing for Dollar Shave Club but it seems like a nice synergy of brands and it just might get me to sign up for a membership. The hotel is starting to show some wear and tear from when it first opened but the staff is so nice and the complimentary wine or water upon check in makes it all ok.

03/05/14 | Link | Rating: 5.0
93. Critical E.
The Andaz on Fifth Avenue is the best hotel period.

You can easily miss the hotel if you're walking down Fifth Avenue, and that's what is so great about it.  Its a hidden gem right in the middle of it all.  The ambiance is non-pretentious and the staff gives the best service.  Ramon and Joe make the place feel like home and Martha in The Shop is always a welcome face.

The rooms have high ceilings and give you a really roomy feel which can be hard to find in Manhattan.  The rooms have a Nespresso machine, coffee pods, a bite of chocolate, and unlimited waters and sodas.  In the lounge in the evening you can get complimentary wine and in the morning you can get complimentary coffee and fruit.

The showers are large with a rain showerhead or handheld and a foot faucet as well.  The linens and bedding are comfortable and everything has a light wood, tan, and white color so its very airy and light in the rooms.  I appreciate the automatic blinds and a view of The Public Library is cool.

Centrally located, you can get anywhere quickly.  Next to Bryant Park, a few blocks from Times Square, and a few blocks from Grand Central, you can get any subway fairly quickly.  

The staff treats everyone well, whether you are a celebrity or not (and lots of celebrities stay here).  Its a wonderful home away from home!

The Shop has delicious food - the muesli and fresh squeezed juices are amazing and the oatmeal is one of the best.

17/08/13 | Link | Rating: 5.0
94. Jackie M.
I did not stay here as well. As I was completely impressed with "the bar downstairs" and subsequently looked up prices for the hotel, $800/night is well out of my price range.

With that said the staff downstairs were so nice, they suggested drinks and tapas for my table and they were very playful and honest. We had the croquetas and scallops they were delicious. Enough light in the bar to be engaging or romantic, depending on your party. Seats were comfy and drinks were to die for. Will definitely be coming back to visit downstairs.

Tip: the awesome part was the phone charging station. Probably the neatest thing I have ever seen. A necessary evil for everyday life now, I'm not sure why all of manhattan is set up with these contraptions

23/11/13 | Link | Rating: 5.0
95. Shannon G.
This hotel makes sense.  Why can't more hotels be like this?  Instead of being gouged for the few extras I actually use, they're included in the room rate.  Sofitel, you can keep your $5 cans of soda.  

Check in is fast via the iPad setup and free flowing island that replaces the long, cumbersome desk most hotels have.  The rooms actually seem to have forethought in their design.  Our king loft was the right size for the furniture with a great modern feel and really high ceilings.  Bathroom is fairly awesome.  Nice big walk in shower with seat and foot bath.  All lighting and shades controlled via touch pads.  

Free mini-bar is actually stocked with worthwhile items.  Black tea, sparkling water, apple juice, and specialty soda in addition to more standard water and coke products.  There's a few snacks, and honestly $7 for a bottle of Prima Pils is bargain basement pricing in the mini-bar world.

Taxis abound along the library side of 5th Ave and it's only a couple blocks to Grand Central, so yes transportation is easy to come by.

05/08/13 | Link | Rating: 5.0
96. Sonja A.
This was our first time at the Andaz, but we visit NYC frequently and have stayed at many hotels here.  Overall, I was very impressed.  The location is fantastic.  Room and bathroom are huge by NYC standards.  We were on the 9th floor on the library side, and it was one of the quietest rooms I have ever had in NY.  The only negative thing about the room is that there was not a separate door for the toilet closet, and you can hear everything in the room, probably because of the really high ceilings.  Not a big deal unless you are on that first romantic trip with a new love interest.  Also, the room was very dark even with all available lighting turned on.  Again, not a big deal unless you need a good light for reading or putting on makeup.  The restaurant has a very limited menu, but there are tons of restaurants nearby, so it wasn't an issue.  Staff is very friendly and helpful.  We did get some incorrect info several times from staff, so a designated (and more knowledgeable) concierge would have been helpful.  That said, we enjoyed it very much and will definitely stay there again.

16/03/15 | Link | Rating: 4.0
97. Matthew B.
The best hotel I've ever stayed at in NYC! We had the lowest level room that they offered, and it was spacious (especially when you remember that you're in the middle of Manhattan.) I love that they have no check in desk. Instead, you walk in and you are just checked in by staffers hanging out in the lobby. If it's your first time in the hotel they even take you up to your room and explain how all the buttons work. We loved the toiletries and the complimentary snacks and drinks in the minibar. I would be remiss if I didn't mention the bathroom. This thing is huge! The bathroom alone is as big as many NYC hotel rooms. Such a treat.

The biggest con would only apply if you are the type of person who likes to unpack for your trip. There is limited space to hang your clothes up, and absolutely no wardrobe to store the rest of your possessions. You will be living out of a suitcase the entire time you are here.

WiFi here is free for any guest (not just platinum)

23/02/13 | Link | Rating: 5.0
98. Ken P.
I had to make a stopover in midtown Manhattan and unfurl my connectivity devices.  I've heard of Andaz before as a great place for business meetings.  Well, I was not disappointed.  I parked myself in the lobby and in a few seconds, the hostess had set me up with a cold bottled water and complimentary WiFi.  I was only going to stay for a few minutes but ended working longer.  The interior design is spectacular.

And the best part of this boutique hotel is they're open space lobby - the reception area does not sport the traditional counter space that tends to alienate guests and the reception staff.  Instead, they have a nice island in the middle where the reception team is highly accessible.  As a technologist, I was also impressed that they were lugging iPads all over the place.  Hmm, were they actually using the iPad to check in guests and/or take orders?  I think so.

My hostess definitely made me feel at home and cozy.  I think I'll be coming back to check out the downstairs bar.  And guess what?  My next business meetings will be at Andaz Fifth.  BTW, her name is Amanda.

Andaz Fifth rocks!

05/11/13 | Link | Rating: 5.0
99. Alexandra H.
Love this place! Very trendy. Brought some clients for coffee break! Next time we will have lunch :)

17/07/14 | Link | Rating: 5.0
100. Allie A.
Super friendly staff. Seasonal menu is always fresh and inviting. Wine selection is great. Love the ambience. Very accommodating even without a reservation. Always enjoy this place and looking forward to coming back

19/07/14 | Link | Rating: 5.0
101. Jennifer D.
Just got back from an amazing weekend here.  The vibe is really chill.  The staff was very accommodating.  We had our 14 year old daughter with us and so we booked a king suite.  It was perfect.  She had her own area, which was actually bigger than our bedroom.  The higher ceilings with the floor to ceiling glass make the room feel open and spacious.  
The location was perfect for us.  Not too far of a walk to Times Square, but far enough away from the craziness.  The hotel is across from Bryant Park which had ice skating and great boutique shopping.  
We would definitely return to this hotel.

01/12/13 | Link | Rating: 5.0
102. Rachel H.
Great place to stay!  We loved that it was across from the Library and Bryant Park and we liked the central location to so many things. Also, it is close to two subway stations, as well as Grand Central. Views of the Empire State add to the charm. The staff just couldn't be nicer! It was quiet at night and we slept soundly.  The only real issue we had and it wasn't huge, was there was a large amount of dust behind both nightstands. On the first morning, we asked that housekeeping please vacuum it when they came, as my husband has a dust allergy, and because it was very bad in general. It never happened, despite our requesting it be done specifically.  Oh well.  Otherwise, the stay was nice - when we called for room service it came promptly and the food was very good.  Some minor constructive criticism - the rooms need some artwork on those tall, blank, white walls to warm it up some.  Also, the disturbing photo hung at eye level when one is  on the toilet of the artist painting the less than impressive art from the cafe is strange and not welcoming. That was the extent of the room's decor and it was off-putting.  There was not quite enough closet space, but we made it work and just ordered more hangers from housekeeping. They were up there with them in a flash. We will stay here again on our next trip to the City, which we hope will be very soon.

07/05/14 | Link | Rating: 4.0
103. Jeff D.
This is truly a special hotel. The little details are what really counts for a weary business traveler, and Andaz has them covered in spades.

This is an ultra-modern hotel with hipsters running the place. From the greeting you get by plain-clothed door"people", to the check in where they casually ask you if you want a beverage while you wait 1.5 minutes for your reservation to be confirmed and a room assigned on their MacBooks, you know this is not an ordinary hotel. You might be inclined to think college students are running the place as part of a school project. They might be. That's OK -- they are a very eager and helpful staff.

I knew what I was reserving when I booked the Andaz, but I'd imagine many others do not. So, they person who fills out your reservation will accompany you to your room to show you how it works. It's unorthodox -- there are automation touches everywhere, from the lights and temperature controls next to the beds, to the blinds. You walk in, the lights automatically turn on. No fumbling for controls. No need to turn them off when you leave, they'll time out later. I have an automated home and appreciate these conveniences. The reservation agent will also proudly demonstrate the mini bar. A lot of other reviewers have raved about the free softdrinks and snacks that welcome you. It is a nice touch -- you are paying $400 a night for the room, you should get some "freebees" regardless of your "club status." My only gripe was that I had requested some specific softdrinks ahead of time (Ginger ale), and they didn't fulfill it.

The bathroom, specifically the shower requires a short tutorial. I am pretty savvy, but I would have gotten frustrated without the instructions. It is complicated. Trust me, unless you've stayed here before, don't excuse the staff from showing you around. You'll need it.

Both the bathroom and the room itself was huge compared to hotels I've stayed outside the NYC metro. Very high ceilings. The view of the NYC Public library was spectacular. I was on the sixth floor, so with ear plugs I was able to drown out the city noise at night. Combined with the fantastic beds and pillows, I got a great nights sleep each of my two nights.

The TV is a unique unit that incorporates a "mini-computer" that will allow you to browse the web, watch DVDs and just watch plain TV. Took me a second to figure out that the remote also has a mouse incorporated into it and that you don't need to use it. Just press the channel up and down after turning on, and you are good to go. Responsiveness in the remote and TV was sharp and fast -- two things most hotel TVs and remotes suffer with.

Ate at the restaurant in the morning and it was decent, but very pricey. Go else where -- lots of great options in the midtown area.

Now for some gripes and tips...

The hotel offers two vehicles for guests to use for a fee to get around midtown. There are two tiers in cost. Starts at 35, goes to 45. I had a small party of people that needed to get from my office, which is right around the corner, to go to a restaurant in Union Square. I asked the front desk staff and the driver if I could pick them up since they were on the way. No problems mentioned with that, no additional fees. It was a Cadillac Escalade and my party loved it. 10 minutes from the hotel/office area to the restaurant. Driver was helpful and navigated fine. I get my check-out bill and the driver charged me 96 dollars for the drive. He added a nice tip for himself and a $30 dollar pick up fee for my friends staying at the office (which included another Andaz guest). The tip here is to get all your details from the staff and driver in advance. Ask more questions. I had the pick up fee removed from my folio.

Lots of people check out from the hotel, but store their luggage with the hotel while they tour the city. I wanted to do that as well. Insist that they store your luggage in the locked room. To my surprise I saw luggage just sitting out in the far end of the lobby unprotected. I asked the staff about it and they said they ran out of space, but the luggage wouldn't get stolen. Not to worry. Yeah, right. I insisted on getting a spot for my luggage, but took all the valuables out to walk with me for my brief stroll before heading to the airport.

Those are my only gripes. I would stay here again. This is not a "business hotel" but really, who needs a business hotel nowadays? I really enjoyed my stay and look forward to the next one.

30/08/14 | Link | Rating: 4.0
104. AP N.
Stayed here for the first time.  Loved this place.  I had a XL loft.  Loved the fact that they provide complimentary snacks and drinks   :-)  The room was extra big for NY standards.  The décor and ambiance was welcoming.  
The shower is super big and has three showerheads.    
We stayed on the top floor and we did not hear one honk from 5th avenue.  Love this place.  The hotel itself is small and gets sold out easily.  There is really no "real" lobby.  don't be surprised.  The bar at the hotel is also awesome.

26/11/13 | Link | Rating: 5.0
105. Athena C.
This is a gorgeous hotel right across the street from Bryant Park. We were here for a private event that lasted 3 days. The venue is well kept and the staff was very friendly. We got a chance to be on their rooftop and the view is exceptional.

Would recommend coming here for a stay or cocktail on the rooftop.

28/05/13 | Link | Rating: 4.0
106. Scott W.
Great location and spacious rooms. Designed by Tony Chi the hotel has friendly staff and a great location.
The lobby is like a bar with complementary wine and newspapers

10/05/14 | Link | Rating: 4.0
107. Heather P.
I've had to help book travel and accommodations in the past and I cannot count a single pleasant interaction with the Andaz staff. I had one phone representative hang up on me. When I called back and mentioned this to the next rep, she ignored the comment and commenced to be just as rude. There's no need to recount each time I've had to work with the Andaz staff. Every last experience was marked with an utter lack of any regard for what I needed help with.

09/02/15 | Link | Rating: 1.0
108. John N.
My Home when visiting NYC - No better property.

Visiting NYC for 3x nights - for the 2013 NYC Half-Marathon - and thought I would give Hyatt brand Andaz a visit (based upon Trip Advisor reviews) - and I was NOT disappointed! All the positive reviews are right-on-spot.....this property does not miss a beat.

LOCATION - Hmmm, I don't think you can get more centrally located on Mahattan. Property is directly across the street from the NYC Main Library (entrance is discrete on Library Way). The "S" train is behind the property on 42nd, and Grand Central Station is one block away. And, the property sits on 5th Ave. You can get ANYWHERE from this hotel, quickly and safely.

ROOM - Where do I start? The bathroom is nearly as large as the sleeping area. I dare anyone to find a property in NYC with a bathroom this large. And, the shower is unreal (huge rain shower head wayyyyy up in the ceiling) the shower is literally a RAIN SHOWER!! All you need is thunder and lightning. The towels are the size of car covers. Bed is extremely comfortable. And, the view - - well, I was in the North Tower (there are 2 towers) - Rm 1019 (top floor) overlooking 42nd St and 5th Ave, and I could not have been more pleased with the view. Plus, you can sit on the window ledge inside and just read and watch the city below. The C&O Bigelow tolietries were fantastic (never smelled body wash like that before, nor soap like that). You need a degree in Pysics to figure out the alarm clock, but, I managed (and it takes an Ipod too). There are no light "switches" - just touch panels.

INTERNET - Complimentary - fast enough, and always available.

MINI-BAR - - FREE SNACKs and Sodas (and water)?!??! No, really - - it's free. And the staff was very accomodating (I drink more cola than other products, so they remove the other cans and loaded me up with cola).

STAFF - - Ramon at check-in (and at check-out) was the perfect host. All staff that I met during my stay went out of their way - - very friendly - very accomodating.

BUSINESS ITEMS - I was there on personal business, but I witnessed several "groups" that rented out the 2nd floor "Studios" and they loved the event. There is actually a wide-open kitchen/cooking area on the 2nd floor for events - - where I guess you bring your own Chef, and they cook for you. The rental Studios face 5th Av and 42nd St. Have your event here!

There are NO annoying "Tip Hungry" doormen (doorwomen) or Valets to deal with at this property - it was very refreshing not to get bombarded at the door for a tip every 5min. The wine service on Mon-Thur (I was there Thurs) was complimentary and above average for those "Manager Wine Servings". Elevators were fast (never had to wait), and the door key and elevator pass-key process is tip-of-the-spear (no swiping....just hold the key in front of a pad). I never got down to the "Cellar" Bar or the weight room - but, based upon the other reviewers, I'm sure that both were impressive.

When visiting NYC, I will stay nowhere else! This is my home in NYC.

01/01/14 | Link | Rating: 5.0
109. Sandy D.
This hotel is very modern.

Pros: Great location
Spacious room
'Free snacks'
Clean and modern
Friendly staff

Cons: Little to no closet space/storage/drawers
Room keys never worked properly
Lobby is cold and impersonal with little to no lounging area
Free snacks and toiletries only replenished upon request

Nice hotel but not worth $500/night

19/04/14 | Link | Rating: 3.0
110. Colleen C.
Well ain't this a big ol' slice of New York City heaven?

We are Hyatt loyalists, as my husband basically lived in one in Des Moines for many, many weeks. This is probably the only reward out of that situation, so we take full advantage of it. Diamond upgrades, for me!

By no means is this a budget hotel whatsoever. On this particular trip we booked a regular room and used an upgrade. So for $400/night we stayed in an amazing suite that would normally be more like $1000 - $1500/night. This is the only way I can justify paying $400 for anything -- at least it better feel like a real, real value. Like I said, pays to be diamond.

The Andaz is the Hyatt version of the W. It's trendy, there are ipads to check-in, there are smartly dressed women with red lipstick that serve as the bell(wo)men. It's hip. All of that is present here, of course. We had no issues with check-in or check-out (and we did both at this hotel, twice -- long story), all the staff friendly. Wine and coffee available upon request and even a little goodie upon checkout. They've mastered "the little things."

The splash suite is pretty deluxe, as the name would suggest. It has a huge soaking tub in the middle of the room, floor to ceiling windows where you can soak in privacy whilst looking out over the NYC Public Library. The room is sharp, clean and modern. Bed comfy. Not a complaint, and Hyatt goes the extra mile with free snacks and non-alkie items from the mini-bar. They don't chintz either -- sea salt chips, chocolates, energy bar. It's not some crap from a vending machine. Again, great at the little things.

Location: perfect to public transit, shopping, Central Park, etc. Couldn't ask for a better one. Gym on site (didn't use it). Papers available -- nothing like reading the NY Times with breakfast -- in New York.

Room service: Ungodly overpriced. If you are just looking for a quick snack or breakfast to tide you over and don't want to drop $100 -- try Cafe 42 just around the corner on 42nd street, open 24 hours with great options. NYC is the land of convenience, no need to go overboard on room service unless you really want it.

Protips:

*Become a regular at Hyatt and reap the rewards. Seriously.
*Free wifi for Hyatt members.

*Arriving/Departing from Newark (EWR)? The Newark Express runs directly from 42nd Street/5th Ave (steps from the entrance) to Newark for $16/pp or $28/rt. A cab is literally $100 and the Newark Express ride MUCH more comfortable, with AC and a large coach bus. Review to follow!

03/07/13 | Link | Rating: 5.0
111. Matty K.
We thoroughly enjoyed our stay at the Andaz 5th Avenue. The hotel was a major influence to the success of our stay, and continues to come up in conversation about our trip. Since we work in hospitality it can be easy to criticize, but the Andaz was delightful. From the great location, to the friendly staff, and the amazing room space and amenities it was an enjoyable experience.

When we arrived the lady at the door helped load our stuff onto a cart and introduced us to a Host. We were checked in and was told the room will ready shortly if we'd like to get a refreshment at the bar. We needed a stiff drink after the long ride in, so that worked out perfectly. Half way through our drinks the Host approached us with our keys and showed us to the room. All of our luggage was already placed in the room by this time and the Host took great care to show us around and answer any questions we had.

Specifically Joy and Amber were both amazing in helping us.

Do understand that this is a hotel in NYC, so be ready to pay $67 a night for valet, with no in/out privileges. Or one of the parking garages within a couple blocks for $40-50 a night, but when in Rome. The lower rooms can be a little noisy from the streets, but the views completely make up for it. Our room was on the corner and over looked the Public Library on 5th Avenue and was amazing. The floor plans are spacious and the ceilings really were 12 feet high! If you can upgrade to the Splash Suite I would highly recommend, as it'll give you a nice sitting area along with a tub, big enough for two, but more for show as we didn't use it. The shower though was amazing!

These rooms are definitely designed for couples though!  The bathroom is rather open, the shower and toilet area have no doors. The bathroom itself is sectioned off by some closet style swinging doors, but there are no locks. The large shower has a rain fall showerhead as well as a detachable wall-mounted one that can both be on at the same time. There is also a bench and faucet for the foot bath. Getting the water to the right temperature can be a little tricky, so have patience when adjusting. The glass countertops and metal sinks looks nice, but will get dirty fast, if that matters, and they can be a little tricky in those hazy mornings when reaching for objects.

We didn't use the TV, but they looked like they would be located in the right spots. Power outlets were right where you needed them and they already have international adaptors in them. There was plenty of closet space, the desk looked nice, and the wifi was functional.

Everything in the mini-bar was included besides alcohol which was very nice and the staff was happy to replenish any items we ran out of.

Best of all this is a GREAT LOCATION in Midtown NYC! You can easily walk to Times Square or Grand Central Station. The shops on 5th Avenue are plentiful and happen to be right on the way to Rockefeller Center. BTW the Top of Rock was an awesome experience.  

I would highly recommend to any couples looking for a fun and romantic place to stay in NYC!

06/02/14 | Link | Rating: 5.0
112. Jenn S.
This review is for the private events/catering, I have not stayed at the hotel itself.

I've been in the event planning industry for over 10+ years and know that if you have a very good client who would like to have a long standing relationship with you and/or your establishment, it means the WORLD to your business and the reputation of your business.  And said client is more likely to recommend your business to everyone they know and such.

With that said, Andaz has a ridiculous policy for their meeting room space and  they chooses to play a numbers game of how how much they can make vs. keeping great customer retention.  

I have a client who had an event there last year and had a fantastic experience so they wanted to continue business with them this year and several years going forward.  Needed a Thursday date in early Dec and I was told that they needed to make a certain quota for that day and that if we aren't booking hotel rooms with the meeting rooms I'd have to wait 45 days in order to reserve the space.  Repeatedly I said this is not a new client but a client that they have done business with just last year can't they make an exception?  I was met with a firm no.  Stupid move on their part.

It's a shame because business practices like that in NYC will get you no where fast.  Utterly disappointed.  Thank God for variety in this town and for companies that actually understand customer service and loyalty.

I'd give them no stars if Yelp allowed it!

18/09/13 | Link | Rating: 1.0
113. Kojack ..
Not sure why  we came here, however it was late at night and this was the nearest in mid-town.  Although its clean the food does not impress.  They serve tiny portions with an over priced menu.

12/11/14 | Link | Rating: 2.0
114. Ausão M.
This is luxury and not some Georgia drag queen's half baked version of lux. Andaz is a Hyatt family hotel and I'm loyal to Hyatt... Andaz sort of compares to Starwood's W, only this is executed on a smaller scale and a much more thoughtful one.

Welcome...

The cheery girl that checked me in also handed me her business card and informed me that I should ring her if I needed anything. Also, the check in area is a lovely island in the center of the room and not some front desk style rectangle. Very nice touch. Notice I said room and not lobby? Oh, you'll see what I mean!

My room was called the Andaz Suite and was larger than my cousin's apartment downtown! Every piece of furniture from the bed to the desk were very well thought out. The color palate overall is just gorgeous and relaxing. Oh, it was a surprise to see that the mini bar snacks and drinks were all complimentary! Finally, a hotel got it right! Who wants to pay $5 for a small can of Perrier plus 18% plus tax plus gratuity?!!?!!?! Crazy people? People from DE?! Who knows?! You can also pre arrange items to be placed into your fridge.

My suite faced the lovely courtyard, which I requested because of the noise in this part of town, and it was pretty quiet compared to most hotels nearby. If you plan to stay on the lower floors facing the street, maybe bring some earplugs or ask for some by calling your concierge.

The bath features REVOLUTIONARY water pressure from the rainfall head that's seemingly mounted in the sky. The luxurious volcanic tile in the bath is absolutely wonderful. The suite had 12 foot ceilings and they continued through to the bath. It's also worth it to note that the bath and sleeping area are about the same size... That's quite luxurious. I know the nearby W cannot compare!!! Also, the towels are large enough for a 3,000 pound person to use and still have room! Extremely large and sumptuous. This hotel reminds me of home! Don't be alarmed by the copper pot on the floor of the shower... Just try it. It is a foot bath. I was skeptical, but surprised.

I think most people should skip the in room dining menu as the prices are fairly high even for this part of town. Plus, this is the part of town that stays open even later than the rest! So don't dine in your room unless you're too tired to leave... Or you don't want to put up with tourists that have unpredictable walking habits! :D

Although I despise the "Theater District" and its tourists... This hotel would bring me back!

Highly recommended and a recipient of my not so common five star rating.

Final note: So well thought out and they have an excellent phone number. I could live here... I'd just need a much larger closet.

21/03/14 | Link | Rating: 5.0
115. Monica T.
I did not stay here, but my coworkers did. They got an upgrade for a 2 bedroom suite and it was WOW!!

Super modern hotel. The lobby were cool, a little too cool that I was confused. =)

Their room were amazing! Great view of the library and empire state building. A huge living area and dining area. Drinks/snacks are all included (excluding hard liquor), no additional charge! Two huge bathrooms in this suite, very fancy!

They also have happy hour all night, free red/white wine all night!

Super nice staff!

10/11/13 | Link | Rating: 5.0
116. Funn O.
Four stars for a super clean and accessible mid town hotel. For the most part the staff was exceptionally friendly and accommodating, only a few subpar stragglers who were less than helpful. Rooms are spacious with great decor. Every night from 6-9 wine is provided in the lobby.
Overall a pretty nice place for the price point. Would recommend this to anyone looking for a decent stay

26/05/14 | Link | Rating: 4.0
117. Aimee R.
Great location! I love the fact that it's only a short walk to many sites such as the hustle and bustle of Times Square, a block from Bryant Park, few blocks from Grand Central station and a few blocks away from the Empire State Building. There is a really close subway entrance at Bryant Park if you plan on using the subway as your main form of transportation.

The hotel was modern and very clean. All of the hotel staff was friendly. My husband and I stayed in the room listed as a Loft but not the XL Loft. The orientation of the furniture in the room definitely made it feel more spacious. Since we had a partition wall which was shared between the bedroom and the sitting area it made the room feel that much more bigger because of the sectioned spaces and high ceilings. The bathroom was really clean and modern. The huge shower was definitely a plus!

Another great detail that the Andaz provides their guests with is a refillable/free mini bar. All of the non alcoholic beverages and snacks are replaced each day! It's great to not have to look for a place to purchase bottled water.

One thing that my husband and I noticed was that no matter what time of the night that we would end up strolling in, the streets around the Andaz were lit up and never felt unsafe. Of course definitely use your judgement when traveling, but we never ran into any situations where we felt uncomfortable in the surrounding streets around the hotel.

We definitely will stay at the Andaz again when we come back to New York!

25/10/13 | Link | Rating: 5.0
118. Eliza V.
My recent experience here has been... Let's just go with "less than ideal."

I stayed in a two-bedroom suite on the 13th floor. The room looked lovely enough, and the view really had the 'wow' factor.

However, the problems started immediately. As soon as we arrived, we found that one of the toilets was clogged. They sent someone up to fix it relatively quickly, at least, but after he had fixed it, he walked out with his plunger by his side... which meant that he was dripping toilet water (and who knows what else) from the bathroom to the door. There was a visible trail of dripped liquid on the carpet, and drops just sitting on the wood floor. There was also a visible stain on the floor in the main living area.

We went out an explored the city for a bit - the hotel is near plenty of stuff, Times Square being one of them, and an awesome bar right across the street being another!

Speaking of bars... The hotel bar left a bit to be desired. They had stopped serving food by 10pm, small plates included. The drinks were fine, but the service was abysmally slow. We ended up changing our minds from getting another drink to simply leaving while we waited for our server to reappear.

We eventually decided to simply order some room service and watch a movie in the room. We ordered two bottles of wine and some croissants. About fifteen minutes later, while trying to get the TV to work, we got a call saying that they actually had run out of croissants, but that they could provide pain au chocolat instead. I was disappointed, but agreed, and we continued to wait.

While waiting for room service, we called the front desk about the TV. There wasn't an HDMI port available, so we had purchased their 24-hour access to internet on the TV for $15.99, thinking we'd watch something on Netflix (since the selection of movies in both the free and paid sections were terrible). We received an error when trying to use Netflix, simply saying that the page could not be displayed. When the technician arrived, he spent a few minutes looking at it, then called someone. During the process, he nearly purchased the 24-hour access to their selection of bad movies, and was about to hit the confirmation button before I stopped him (speaking of buttons, the keyboard that was meant as a secondary remote for the TV was dead. We had to have the batteries replaced for that as well). He eventually decided that it was just Netflix, and he got everything else working, but since we had only purchased that pack for Netflix... Anyways, he agreed to refund is for that.

At that point, we were a bit frustrated, so I called room service and simply cancelled the order (by the way, the room service menu was severely lacking). She called back a few minutes later to say that the room service person was actually on our floor already if we just wanted to have the room service, and I had to explain again that no, we really didn't want it anymore since it had taken quite a while and we were simply going to go out instead, since our plans had fallen through on the movie front.

All in all, it was an extremely disappointing first day of our stay. I wouldn't recommend this hotel, but it does get two stars for the location and the view from the room.

EDIT: A fun little tidbit - housekeeping called asking for a Mrs. Stevens; I informed them that there was not a Mrs. Stevens here, and they apologized, then said that they saw the Do Not Disturb sign on the door, so they were wondering when we'd like to have the room cleaned. Apparently the DND is only applicable for the door, and it's fine to just call instead to ask us about it.

EDIT II: My room key has stopped working twice while here. The first time, I figured it was a fluke, but...

26/04/14 | Link | Rating: 2.0
119. Jules S.
Hotel is beautiful - chic. Staff is nice. Check in took forever (45 mins) after shuffling rooms and they put us next to a family with a screaming kid - woke me up. Well see how the next few days go.

The customer service amped up - housekeeping was fantastic, Orville took very good care of us honor-bar wise. The front desk and concierge leave much to be desired - look elsewhere for delivery and guidance. Kids first trip to NYC - the staff had cards and goodies galore upon arrival (which took awhile.....)

Room was AMAZING - hence the 3 star review. Wrap around deck, living room and 2 bedrooms. Overlooking the NYC public library - doesn't get much better than this!

24/05/14 | Link | Rating: 4.0
120. Patrick M.
Amazing staff - amazing hotel.  Lighting system in the room was a little "too modern" for my tastes but the beautiful room/terrace and that shower quickly made me forget all about the lighting ;-)

13/10/14 | Link | Rating: 5.0
121. Amy R.
This hotel is super trendy and thinks highly of itself but is in no way a business hotel. "Front desk" is a cluster of laptops around a kiosk so it's difficult to know where to go.  Particularly frustrating when I had to check out early.  Had to wander around looking for someone to check me out. Even the signage on the gym - it is this tiny font on a plain white door - so mysterious! Gym is a good size however.  

This place is designed for open collaboration and green trends which is aspirational but ...confusing and often not practical. Another example is that the room lights shut off on their own after so long.  What? Not functional when you're trying to get some work done or putting your makeup on.

No one at the front to call a cab either, when you check out.  For the pricey-ness of this place - your money will go farther at other places, such as the Grand Hyatt.

24/07/14 | Link | Rating: 2.0
122. ANN P.
Never again.  This hotel is trendy, but not functional. At. All.  

Just returned from a 3 night stay- the room was in the worst shape that I have ever seen in 15 yrs of traveling to NY.   Stains on the carpet, massive scuff marks on the wood floors, stains on the couch (so much so that we wouldn't sit on it).   We had a great view of the beautiful public library- but the window was so dirty it was hard to see it.

Our last night there we took cold showers as there wasn't any hot water.  Or water pressure.

Upon checking out- unorganized as the reception area is open- I asked if they could call us a cab as there was a parade going on and 5th Ave was closed.   The response was 'go a block down to Madison and you can get one there'.  So we were expected to haul our luggage a long city block and hope to get an open cab??   If we had paid $150 a night in NY I would expect that....but not $500+/night.   BULLSHIT.

09/06/14 | Link | Rating: 1.0
123. Magda V.
Fabulous hotel! We are in NY frequently and have stayed from VRBO to various hotels. This is the nicest hotel I have stayed in NYC, the splash suite does not dissapoint...nice bathroom,  living room and a bedroom, love the nespresso machine in the room.

16/09/14 | Link | Rating: 5.0
124. Abby S.
Me likie! Nice speakeasy. Very intimate though great for large parties. They serve tapas.   Drinks and food very overpriced but the experience is FANCY and SHEEK.  This bar has a good thing going.  I would use this bar as a place to meet up with clients. Swanky!

06/07/14 | Link | Rating: 5.0
125. Amy Z.
This review is just for the Bar Downstairs. The lounge area was pretty spacious - your typical low couches/small square tables as well as high tables/chairs. The environment oozed muted sophistication. You can definitely have happy hour with drinks and a full dinner here - the bar menu is pretty comprehensive.

Cocktails: I first ordered Rise of Virtue (vodka and amaro), which gave a slightly bitter taste but it was still flavorful. I also was brave to try the pisco sour (pisco, lemon, egg white, syrup). It was a simple mix and the syrup definitely covered up any egg taste.

Food: The roasted flat-iron steak came with kale & brussel sprouts. It's definitely enough for two people to split. The beer marinated skirt steak was tender and juicy - probably my favorite of the night. We had the rock shrimp, which was average (honestly, the shrimp looked measly).

Service: We had issues getting our table even after we confirmed our reservation. And our waitress was efficient but also curt.

16/03/14 | Link | Rating: 4.0
126. Kevin J.
Amazing stay on fifth Avenue! Upon entry to this hidden gem, I was greeted by the hostess, escorted to the front desk (that wasn't actually a front desk), escorted to my room, and shown how to "use" my room with a smile and wonderful professionalism.

Everything about this place was thoughtful. The shower and bathroom are modern and still seemed deeply connected with nature by the stonework and use of metal and glass. I barely used the media systems but they were all touch-driven and very cool for a road warrior to rest his head and relax.

It's expensive, but wow....what an experience!

22/10/14 | Link | Rating: 5.0
127. Devina G.
On a recent trip to my favorite city in the world, we stayed at the Andaz 5th Avenue. Unbelievable great layout of one bedroom suite on the 14th floor - slick and modern with a spacious terrace overlooking 5th Ave. Truly spectacular view. View of the city is also visible through the wall of windows in the bedroom and the living room. Fridge is fully stocked with cool local products free of charge, very comfortable bed, blackout curtains, lovely bathroom with spacious walk-in shower and a foot soak tub.  

The entire decor is very contemporary and minimalistic yet artful.
Check-in was quick and efficient and I liked the open concept check-in next to the library/coffee bar off the reception area. Room  Location is very convenient for Times, Square, theater district, Rockefeller Center, Grand Central, shopping, etc. Also it's directly across from the NY Library.

We had breakfast each morning at The Shop downstairs and they have amazing food, especially their lemon poppyseed pancake. YUM.

09/07/14 | Link | Rating: 5.0
128. Angie F.
I love staying at this hotel. The rooms are big; the service is great; and you can't beat the landmark location across from the library. For this trip, we were able to upgrade to the Splash suite which was off the hook - enormous living room, gigantic bathroom with crazy soaker tub, and also a large bedroom. I've stayed here before and for NYC, the regular rooms are pretty big too.

A little about the Andaz -- it has a cool vibe. There isn't a big desk, just a table in the middle with some laptops.  All of the hosts are also concierges so they can check you in/out or find someone to get you a cab, and also you recommendations on places to go. All snacks and non-alcoholic beverages in the minibar are complimentary and if you need anything additional, they'll bring it to you. In addition, they have free coffee downstairs in the morning that is delicious.

We had room service and also went to the coffee shop during our stay and the food was exceptional. I would eat there even if I was staying at another hotel. Some dishes that stood out -- lemon soufflé pancake, their side of bacon (sounds crazy, but trust me), homemade preserves with toast, grilled cheese with bacon jam, and the short rib hash with poached eggs.

27/10/14 | Link | Rating: 5.0
129. Stephanie S.
This was our first visit and we weren't sure what to expect.  Let me just say we were absolutely thrilled with everything from the time we walked in the door. The staff was so helpful and friendly, the bar downstairs was comfortable and beautifully appointed. Our favorite staff members are Gabby and Johanson. Each day they gave the best customer service and attention...even great sports conversation!  We will most definitely be back! Thanks yall!

14/03/15 | Link | Rating: 5.0
130. charles g.
Great hotel, I stayed in the one with the huge bath room connecting the living room and bedroom together. The view of the public library and Chrysler building was amazing. Such a simple yet elegant room! Friendly staff and just a great overall experience.

07/12/14 | Link | Rating: 4.0
131. Christopher C.
Nice rooms and excellent service. My only complaint is the lack of parking in the front so you have to kind of double park until someone can valet park your car. Nonetheless, the people working here were very helpful.

02/04/15 | Link | Rating: 4.0
132. Aella M.
This place makes their espresso the same way I like my men : tall, dark and strong. (Not too bitter but definitely a memorable aroma with a strong kick)

Andaz is a busy place but it does not feel crowded. The bathrooms are fantastic (yes, they have carry the good toilet paper ) It is also a hotel
so that is why this place is fabulous !!

A good choice for casual meeting with friends or even to meet with work colleagues. There is a waiting period (about 20 minutes) during the lunch rush hour to get a table. This place seems like it would a lot of fun at night, I would definitely come back, maybe with reservations just to be on safe side.

06/03/14 | Link | Rating: 4.0
133. Mark K.
This is a phenomenal establishment! Our intent was to go to the bar downstairs, but unfortunately a pipe had burst during the cold blast and they had to make emergency repairs. With the downstairs bar closed, they started running a satellite bar on the main restaurant floor off to the side towards the hotel elevators.

The bartender was extremely skillful and even gave solid advice as to what cocktail bars were the best in the immediate area. He made my brother a gin martini, and I had a Manhattan with rye whiskey. It was nasty good. Very smooth, and hit the spot. We ordered a few small bites. I ordered the country bread and it came with pears, and a delicious glaze. The bread melted in my mouth. It was like I was in appetizer heaven for a brief moment when I took the first bite.

I didn't get to truly experience all that Andaz has to offer, but I know it only gets better from here. I WILL go back next time I'm in NYC.

10/01/14 | Link | Rating: 5.0
134. John S.
Having frequented the Andaz 5th Avenue a few times, I can definitively state that every one of my stays has been great.  Staff is invariably on-point (unlike my experiences with workers at the Andaz Wall Street) the décor is chic and the location in Midtown off of 41st and 5th is ideal for my needs.  But who gives a shit about that stuff when you get:

Suite upgrades!:  The past two visits, I've been upgraded to the Terrace Suite and the Splash Suite ( newyork.5thavenue.andaz.… ).  The former boasted a huge outdoor terrace, a rain-head shower, and a huge living and bedroom area with tons of seating and lounging space.  I exclaimed, "Baby we are going to buck everywhere!" to which we tried our damndest to fulfill.  Alas, this past visit last weekend was a solo trip so no bucking...  too bad as the huge tub in the aptly named "Splash Suite" was the focal point of the entire suite and could've made for some seriously sexxxafied times.

Room Service!:  Those that know me well are painfully aware of how value oriented I am.  It's not like I grew up poor (parents made lots of money) or abjectly refuse to spend money (my painful totals at Ai Fiori and 3rd Floor being a prime example) but it's just a big deal to me that I feel like I get good value for my bucks.  Andaz 5th Avenue gives a very generous $75 breakfast allowance for Diamond members.  This itself is very generous, but when I heard that I could take this allowance as room service in addition to the restaurant dining, I was stoked...  Granted, all of the food here is extremely overpriced ($22 for bagel and lox??) but it's nice to know that loyalty to a brand is rewarded, and that you can eat your meal alone in the big ass "splash suite" tub with no one to keep you company...

Had a small issue with wifi connectivity this time, but it wasn't a huge deal.  Anyway, naturally, most of these aforementioned perks come from staying at Hyatt hotels 50+ nights a year, but whether we choose to admit it or no, our economy is totally predicated on a "rich get richer" mentality.  Keep classy, Andaz 5th.

23/07/14 | Link | Rating: 4.0
135. Kevin G.
Visited in mid-December for an extended weekend stay using Hyatt points+cash.  Overall I would say the stay was enjoyable. Certainly this is one of the largest and most luxurious rooms I've ever seen in NYC (or any city). However if I was paying normal rates I would probably stay elsewhere - the value just isn't here. Here's how it went down:

Check-in was fast. Personally I prefer a counter rather than being in the center of the small lobby, but no big deal. We were greeted promptly and offered a glass of wine (complimentary in the lobby from 6-8pm - nice touch). SOP is for the desk clerk to take you to the room, another nice touch. As expected we received the splash suite on the 4th floor. I asked about the street noise as the suite faces Fifth but we were told that there were only 8 splash suites (one on each floor) - basically stacked in the same location. So we decided to keep it rather than risk a downgrade.

On the plus side these rooms are quite large - massive by NYC standards. Though it was only 2 of us it could easily have fit a family of 4+ Great views of Empire State and Library, if that's your thing (personally I'd prefer Central Park, but definitely better than facing some ugly edifice). Bathroom was large with a lot of counter space. Complimentary water and soft drinks in frig  - I wish every hotel did this so I didn't have to go out and stock up. Internet connection was generally good though facetime calls dropped in the bedroom. Nice comfy sofa.

Minus side - the shower controls were designed by a moron - took me a few minutes to figure out how to operate, and still had difficulty getting the right temp every day. Why they can't use a standard control is beyond me. Also there is no door to the toilet  and very little privacy provided by the swinging doors. Not good for 2 people, much worse if you had more. Much as I hate the standard HR bathrooms, I'd much prefer a normal one to this.

In terms of sleep the bed was pretty firm, a plus for me. The pillows were too soft - for some reason nobody offers hard foam or better yet temperpedic. To my surprise I found that the street noise was not troublesome after midnight, but don't plan to sleep in late on a weekday. And then there are the occasional sirens as Fifth Av is a major artery for emergency services. The bedroom is also far from the door, so there is no hall or elevator noise. There was some pounding music from a holiday party one night, but it stopped by 11 or 12. Blackout shades were very good, though one side stopped about 1" from the bottom. A maintenance guy (who visited to change a light) said that this was unfortunately the best that they could do. Overall good marks for sleeping, but not as quiet as my fav.

As others have noted, the room service breakfast was incredibly weak given the price. Pathetic compared to the sumptuous meal we received for the same price at the PH Tokyo. We used the door tag most nights - the food arrived on time but was cold. Coffee drinks cool quickly as they are stupidly served in large open saucers. To be fair management offered to send us coffee drinks directly from the restaurant after the first incident, but I find it sad that Starbucks provides better drinks at a fraction of the price (Nearest location is a block up 41st - but it's jammed). Note - the famed poppy seed pancakes were unimpressive.

Housekeeping was subpar (as is often the case) - forgot to restock minibar and other misses. The rest of the staff was pleasant though we rarely saw anyone manning the door. Apparently doormen are not included in the rates.

One of the best things about this hotel is the central location. Great for transit as it is close to both eastside and westside lines, as well as Grand Central. $61 on Uber to/from JFK. Easy walking distance to Rock Center, Times Square and some neat rooftop bars at nearby properties. Quick cheap taxi ride to Gramercy Park area, Upper East Side, Village, etc. Really can't be beat unless you want to be close to Central Park (i.e. summer).

If you are looking for a modern trendy midtown place near Times Square or Grand Central this certainly fits the bill.

20/01/15 | Link | Rating: 4.0
136. Josh E.
I'm checking out from this place tomorrow morning and have nothing but great things to say about it. I was here for the New York Marathon and chose the best hotel possible.

I've stayed in the West Hollywood hotel and have equally great things to say about Fifth Avenue.

The room was really big, which is surprising for New York hotel rooms. I was in the extra large view room which was bright and looking onto 5th Avenue. The room service was great and the staff were really helpful and understanding with my requirements.

Thank you for another great stay!

I would recommend this hotel to anyone! 11 out of 10!

03/11/14 | Link | Rating: 5.0
137. Andrew D.
I came to the Andaz for the Cochon 555 event and the hotel was a perfect venue for that. The event space is beautiful and overlooks the New York Public Library steps on Fifth Avenue. I would definitely recommend it as a venue for special events. The staff there is also very accommodating and helpful.

16/02/15 | Link | Rating: 4.0
138. Johnny Y.
I have nothing bad to say about this place at all. I simply love this hotel mainly because it's not as crowded or HUGE. Cause this place it's not about the size. It's about the quality and the service they give. The food is absolutely great. I met some of the personal chefs here and they are probably top notch on the food. The living areas are what you would see on pinterest. If you were to come to NYC. I Would recommend this hotel. I've done a couple of events here and it was spectacular! Keep it up!

25/11/14 | Link | Rating: 5.0
139. Nora F.
I love this hotel - for starters it actually has large rooms in Manhattan. The staff is polite and helpful, and they offer you a glass of wine when you check-in.   There is a fun bar in the basement - although they close very early. The room service is awesome - yes please I'd like a fried egg sandwich at midnight! and to top it off it's reasonable - around $400 which for New York is a deal.

01/04/15 | Link | Rating: 5.0
140. Antaash U.
When I travel, I want to feel pampered, a little like royalty and far removed from my regular life in Chicago.  So, when we booked a room at the Andaz, I was excited to try a new chain, and one that seemingly had quite a large fan base.  I never thought I was a sucker for traditional until my stay at the Andaz.  For starters, when you walk into the lobby, there is no check-in/out counter.  Instead it's a big square desk where the staff have ipads and laptops.  It can be awkward standing in the middle with your luggage while people are walking in and out because of the close proximity to the elevator.  

I did appreciate that the room was bigger than a tuna can, but didn't care for the master switch panel that controlled the lights in the room.  I also didn't care for how the shower (i hate when the water sprays everywhere) and toilet stall didn't have doors.  Also, the door to the bathroom in general was more decorative than functional.  Though I share a lot with my husband, there are some things that are meant to be private.  The shower, without a door was also annoying because it was really hard to get the temperature to what I wanted.  In an attempt to be modern and advanced, they really took the fun out of some simple pleasures.

Our view, if you can all it that was also fugly.  We had the pleasure of staring at a brick building.  Nice.

The hotel did provide complimentary snacks in the room, which were replenished each day.  There is complimentary coffee and cookies in the morning and wine in the evenings.  We worked with Israel M. who booked tickets to a concert and play for us.  Made great recommendations for dinner for us and in general was really, really, really helpful.  He was the only part of my stay that I liked.

Finally, most hotels will graciously not charge you for a night due to flight cancellations.  Not the Andaz.  Though we called the hotel prior to arrival and notified them of what had happened, not once did they mention that the charge would still apply.  We had the pleasure of sticker shock upon departure.  They claimed that because they allowed us early check-in, they were sorry to report that they were unable to take off the charge.  Oh, by early check-in, it was a whopping 2.5hrs early.  This is something I will likely remember for a long time and share with my friends who may consider staying at the Andaz.

21/01/15 | Link | Rating: 2.0
141. Melissa L.
Have wanted to stay at Andaz for a while, but figured it wouldn't be appropriate for kids and have stayed in the past at the Grand Hyatt and Mariott Marquis (both way more kid friendly).  This trip, no kids, so Andaz it is.

Located on the corner of 5th & 41st, across from the Library.  Lobby is tiny, but upon check-in, clerk offered and grabbed us 2 glasses of Pinot Noir.  Nice!  (I think wine is free in lobby from 5-7pm).  She then took us to our room to show us around (Is this something Hyatt is doing a lot of lately?  Last 2 visits to Hyatt's, I've had clerks do this for me; One was a Hyatt place and now the Andaz)

The room is an Interesting concept.  I'm a fan of boutique hotels and this one is chic with high ceilings, big bathroom (2 sinks, shower on the opposite end of bathroom from toilet and a halfway wall at the toilet), no closets (but glass cases within hallway of room to hang your items).  Shower had 3 different shower heads, rain, traditional and spout for foot bath (nice after walking too much).  I saw a complaint about there being no doors between shower and toilet, but the bathroom has doors from rest of room.  

Pros:  
Mini bar is free with water, juice, & a few snacks (chips, energy bar, etc.)  There is a couple bottles of beer and liquor for a charge.
Great pillows and comforter
Quiet (but you still can hear hallway)
Convenience to shopping
good workout room (even though, we didn't get to use it considering we were never there)
2 robes and 2 sets of slippers (I know, not a big deal but I forgot my slippers)
Room service is 24 hours and they were very fast
Desk called to check what time we would like them to clean the room
Free Wi-Fi

Cons:  
Our room didn't have a great view so they had this shade that remained down all the time.  There was an inner shade that you could raise electronically, but I like letting up both shades to bring in natural light.  So, that annoyed me.
No coffee in room (you can get in the lobby in the morning, but that's a big no no for my husband)

Had a very pleasant stay and would stay again.

17/02/15 | Link | Rating: 4.0
142. Carlo V.
Big rooms , nice view , expensive for comparable hotels .
No turn down service in the rooms but all And all is a nice but very un personal  hotel.
The staff is all very young and un personal  
Came here for 7 days , $5.000 on spring break with my two kids .
The food at the restaurant is very good and the place is well located with many convenient business in the area as well as markets and pharmacies.
The gym is nice but very small.
The so called complementary snacks are very lame, just some water bottles and a bottle of tea and 3 cokes with 2 bags of spicy salty chips, you thing for the price they charge the snack could at least be better considering they have a cross the street a market with all kinds of items .

23/03/15 | Link | Rating: 3.0
143. Bonnie C.
This review is specifically for the manager of the floor, who I'd spoken with on the phone. I came in with a rather difficult reservation request, and not only was it fully understood and attended to, but I was offered options that put me at ease for my upcoming stay. As a first timer to New York, and having to plan this from the other side of the coast, the seven minutes on the phone made the disconnect that often accompanies distance irrelevant; completely refreshing. As someone who loves high end hotels, and frequents Trump, Mandarin Oriental, and Four Seasons, the service here has exceeded my expectations. Pretty glad I decided to try something new!

Will update my review after visiting, hopefully adding to my first impression.

10/05/15 | Link | Rating: 5.0