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Crosby Street Hotel in New York, NY

Crosby Street Hotel in New York, NY

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Company Info:

Rating: 4.03

Address: 79 Crosby St, New York, NY, 10012

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    Comments (72):

    1. David M.
    My new favorite NY hotel. Stylish. Casual. amazing windows. ask for a high floor... and the best breakfast....

    08/10/10 | Link | Rating: 5.0
    2. meredith g.
    Fantastic hotel...chic lobby, gorgeous and spacious room with spectacular views, outstanding customer service.  Great location...can't wait to return!

    31/01/11 | Link | Rating: 5.0
    3. Cecilia A.
    For drinks only - nice outdoor seating.  Service is OK.  Cheapest cocktail is $18.  Cheapest beer is $8.  A chimay is served in a white wine glass.  Food menu looked promising.

    11/07/10 | Link | Rating: 3.0
    4. B K.
    I personally love this place- I know others have had different experiences.  But when I was there, I thought the decor was great, the food was pretty good, and they had a good tea selection.  I think they also had free wifi in the hotel.  I actually decided to grab afternoon tea and get some work done on a weekday, and the servers actually let me stay in the restaurant "for as long as I want" after they closed. I left of course, in a timely manner, as I didn't want to take advantage of them:)

    19/06/10 | Link | Rating: 5.0
    5. Tim O.
    This is my favorite new hotel in NY!  Located right in the center of the Village in the center of great shopping and galleries - it is an elegant small hotel with great service and lovely rooms.

    20/09/10 | Link | Rating: 5.0
    6. Jon F.
    Everyone I know has been raving about this hotel. When friends of mine recently stayed there and I stopped by their room, I was very impressed with the quality of the finishes and the decor throughout. The lobby and entrance are also classic and I would highly recommend this hotel to anyone coming to NYC for a long weekend. We also included a free night at this hotel as part of our February contest bit.ly/NYCLuxury

    04/02/11 | Link | Rating: 5.0
    7. S B.
    Who knew? Great, very clean, ultra hip boutique

    09/06/12 | Link | Rating: 5.0
    8. Andy S.
    This review is for the restaurant only. It's a beautiful space, but the service was subpar, food only decent and definitely overpriced.

    27/12/10 | Link | Rating: 3.0
    9. Emily C.
    We came here for a movie preview screening hosted by Gilt City and found the venue to be fabulous and inviting.  Wine, beer and other beverages were served during cocktail hour and the theater itself was intimate with lovely orange seats and the cleanest theater I have ever been in!

    05/05/11 | Link | Rating: 4.0
    10. Queen T.
    The bathroom. is. AMAZING.  Highly recommend if you absolutely have to, MUST take a crap and you are in the area.  They provide Bond no  9 lotion and soap which is wayyyy better than the Starbucks around the corner which is full of tourists and junkies nodding off.

    12/10/11 | Link | Rating: 5.0
    11. steve P.
    We spent 4 nights in the Crosby Street Hotel last week.  It has super cool architecture and beautifully decorated hip modern rooms, and fun playful modern art throughout.  We walked in the door in jeans and tennis shoes bedraggled after an all night flight, and were greeted with warmth -- every single employee was friendly and helpful and none of them seemed to be hovering for tips. The room been throughly cleaned, and we are very picky about clean.  During our stay the maid service was great, all supplies were replenished.

    A couple of the earlier yelper's comments were critical about the service and after our experience, those critical comments seem really off base.  We stay in 5 star european hotels every year, and have stayed in many of the nicest hotels in NYC over the years, and the Crosby is in that class -- it is a small hotel, so it does not have every amenity, but what they did not have, the concierge found a great close by appropriate solution.  Some hotels concierges only seem to have stuffy recommendations (or kickback recommendations), but that definitely was not the case at the Crosby.  The front door staff is great, they always had an honest smile.  It is not easy getting a cab in soho on a saturday night, but they tried very hard and succeeded.

    A minor down side is that they stop serving food in the bar at 10 or 11, but the bar waitress served us some great cookies (no charge) and mixed nuts, which was fine -- it must have to do with their license, since they can serve food to guests outside of the bar late at night.  Also the fabric on the ottoman in our room was a bit tired, but that happens in almost any hotel.

    Overall we had a great visit, loved the hotel and staff, and will be back next time we stay in soho.

    22/05/11 | Link | Rating: 5.0
    12. Annie P.
    Wheres the best afternoon tea in ny? No...its not at the plaza hotel, its at the Crosby Hotel. Get the Ruinart champagn afternoon tea and you'll have a great day. The finger sandwhiches include smoked salmon&dill, Cucumber&balsamic, egg salad, roast beef&horseradish cream, and lastly arugula,tomato&chedder. Its  three tiers of ggooodness! the 2nd tier is the sweets which includes amazing scones, berry tart, carrot cake and cupcakes! The last tier is their housemade preserves and clotted cream for your scones. the choice of tea is extensive and comes in a cute tea pot. its definitly a more modern afternoon tea than the traditional but its worth every penny! its around $60 person including tip! we had to move tables once because a larger group was coming in, and our waitor gave each of us another complimentary glass on Ruinart!

    15/07/11 | Link | Rating: 5.0
    13. Chris L.
    great bar

    26/03/13 | Link | Rating: 5.0
    14. Faye R.
    My boyfriend and I celebrated our anniversary this past December with a New York "stay-cation" at the Crosby Street Hotel.
    I had mentioned this to the woman who took our reservation, hoping maybe to receive some chocolates on the bed or some sort of small acknowledgment to our day.
    Instead, we were both completely blown away by the entire staff from the moment we entered until leaving 2 hours past the check-out time (which we of course called ahead for and were met with an encouraging "stay as long as you need to.")
    When we checked in, the jolly British man at the front desk, informed us that they had an opening in one of the King suite rooms and that we were promptly going to be upgraded. The room was breath-taking. I have never seen a larger or more beautiful hotel room in New York. I have usually found New York hotel rooms to be small and more of the place to rest your head after exploring the city. This room made me never want to leave. There was a fireplace in the living room, with floor to ceiling windows, our bedroom included a mannequin that I dressed with all of my outfit choices before deciding what to wear to dinner, and there was a television in the bathroom. It was unreal.
    Only 5 minutes in to gushing over the room, there was a knock at the door with a bottle of Krug Rose ready for us to enjoy. My boyfriend says he called and arranged this, but we did not find the bottle on the bill later. I have also been at hotels where special requests are forgotten, so this attention given to us by them was very much appreciated.
    Another 5 minutes went by and another knock the door was somebody giving us beautiful toiletries for our anniversary. There were candles, soaps, and bathroom products that we still use to this day (much better than chocolates!)
    The Crosby St. Hotel went above and beyond, and since I work in a hotel as well I was completely impressed with the way they treated and respected us on our special day.

    06/07/11 | Link | Rating: 5.0
    15. Kelly C.
    The bar is deluxe - wine & brussel sprout heaven

    20/03/12 | Link | Rating: 5.0
    16. Steve L.
    VERY Cool place.  Whether you are solo or w/ friends, great place to grab a drink.

    05/03/12 | Link | Rating: 4.0
    17. Ann M.
    Went there for afternoon tea a few weeks ago. I hate to say it but the tea sandwiches were incredibly mediocre and not enough variety for us vegetarians. (They wouldn't serve us veg sandwiches off of another, higher priced afternoon tea menu--they didn't even ask if we wanted to pay more to have a greater variety of veg tea sandwiches.) The scones were not great. Nothing was as good as I imagined it would be, including the service. I'll take Alice's Tea Cup over this place any day. And because they're a British company, you would have thought they could get it right! My favorite is the wall paper on the way to the ladies room.

    26/02/13 | Link | Rating: 2.0
    18. Chris M.
    The service was terrible. The person checking me in got super snotty with me, the service in my room was awful and this place is overpriced. The only redeeming quality was the bathroom as it was large, but it was a shower only... so even then I wasn't thrilled.

    19/01/12 | Link | Rating: 1.0
    19. Susan K.
    SUPERB IN EVERY WAY!  Crosby Street is our new favorite hotel in NYC.  Brand new; absolutely gorgeous, chic, funky decor; top-notch friendly service; well-located on a quiet street in the middle of Soho.

    Owned and operated by London's premier Firmdale Hotels group (ever heard of the fab Number Sixteen???), Crosby Street is their first outpost in the United States.  We were told that a second New York hotel is due to open in midtown later this year.

    (Formerly regulars at the Soho Grand, we have officially switched allegiance.  The SG is not what it was a few years ago, and, despite the coolness factor, quality and service have declined).

    At Crosby Street, we had one of the premier, corner rooms and were delighted.  Good-sized by NYC standards, sparkling clean, efficient design, floor to ceiling windows, finest quality furnishings and hardware - all from the U.K.  Even the smallest touches were appreciated:  padded hangers, bathrobes, heated towel rack, and a shoe horn!  The bathroom and shower were to die for.  When was the last time you had good water pressure from a shower head in a hotel!

    Public spaces were awe-inspiring and hats off to the decorator.  Feng shui to the max.  If you stay here, make sure to get downstairs to check out the film screening theater, function rooms, and bar.  I'd have a meeting in that conference room any day.

    Every member of the staff was lovely, and we were treated with warmth and respect from the moment we arrived.  They are genuinely service-oriented without a hint of snootiness.  No faux sycophancy here.  They went out of their way to be helpful, including getting us out of an unexpected restaurant snafu on a Saturday night (thanks again, George!).

    Coincidentally, a few days after our return to Boston, we noticed that the June 4 weekend Financial Times magazine had a feature article about hip NYC boutique hotels.  Opening with -- a full two-spread photo of Crosby Street's art gallery, um lobby.   Well deserved, and wow did we feel on the cutting edge.

    Our only gripe over the two-day stay had to do with the bar within the hotel's restaurant.  Living in New England and frequenting Boston and New York, we are more than familiar with high prices and rarely blink an eye.  BUT -- $18.00 for a cocktail is simply over the top.  We each had one drink and a tiny bowl of peanuts and the tab plus tip came to $50.00!!!  As good as the ambience and drinks were, it felt like a rip-off and we would not visit the bar again.  Our recommendation to management?  Lower the prices to within striking range, attract more customers, and make your hotel guests happier.

    That being said, we adore the hotel and can't wait for an excuse to go back.

    08/06/11 | Link | Rating: 5.0
    20. Michelle S.
    We came here for afternoon tea for my friend's birthday and had the most amazing experience. The staff was so accommodating and incredibly nice. We had 11 people in our party and they put two tables together so that we could sit next to one another.

    The space was beautiful. The tea was amazing. I've been to tea at The Ritz and The Plaza, this was by far my favorite. The bathrooms were oh-so-nice (I love it when the door goes all the way to the ground. I feel like I'm in my own private closet).

    The most important thing you need to know?:

    Jessica Simpson called our entire group "cute" when she passed us.

    10/06/11 | Link | Rating: 5.0
    21. Lulu M.
    Lovely venue for lunch, dinner and/or drinks.

    The meeting/event rooms are of lovely design and fully equiped to meet AV needs etc.  

    The staff are friendly and helpful.

    13/02/12 | Link | Rating: 4.0
    22. Irene H.
    AFTERNOON TEA review

    My girlfriend was visiting from Paris by way of London. Last time I saw her in London, we had afternoon tea at Kensington Gardens, so I thought it proper to fit afternoon tea into her visit, stateside. I've walked up and down these blocks many times, but somehow missed Crosby Street Hotel. It is chicly decorated and a visual sensation. I made late afternoon reservations for afternoon tea. It was pretty empty until the early happy hour crowd started to pour in.

    Since I've been drinking bubbly left and right for other events within a very condensed timeline, we opted for the non-champagne afternoon tea, which is approximately $34 pp  We shared a pot of tea (and they were great about adding hot water) and squealed like schoolgirls when the tiered tray was brought out.
    - The tea set and plates were gorgeous. My gf said they were "so posh" in her Irish/British accent.
    - We loved the finger sandwiches. The bread was slightly toasted and the decrusted. There were four flavors and I loved them all.
    - There were also 4 scones (2 types) total with clotted cream and two types of preserves. We each had a scone and this really did us in!
    - The middle tier was the least exciting. There were mini cupcakes with weird cream cheese (?) frosting, cheesecake/brownie bars, and a lemon tart with fresh berries. We ate the berries from the tart, didn't touch the bars, and I had a bite of the cupcakes. I wonder if you can swamp out the middle tier for more sandwiches, because those were divine.

    Service was great and obtrusive. We sat there for a while and someone stopped by every once in a while. Would definitely go back! There is also outdoor seating in the back...

    13/06/11 | Link | Rating: 4.0
    23. Joan S.
    One of my all time favorite hotels and hotel group . We love to stay at Covent Garden Hotel in London and love the same feeling at Crosby Street. Staff is welcoming, friendly and helpful.  Breakfast delicious. Rooms  New  York small but charming with great details and beautifully well appointed   larger marble bathrooms so you don't feel cramped.  

    Love the location for SOHO shopping and walking. My new New York home away from home.( I left a beautiful necklace in the room and a day later hen I remembered  the staff had it for me in safe keeping. A+++ service and management )

    01/05/13 | Link | Rating: 5.0
    24. Mike G.
    very cool, eco-luxe hotel with a lobby stocked with modern art and features a classically flamboyant full-english drawing room. the first stateside inn of the Firmdale Grp known for their hip-London hotels, the design concept is typic of the iconic SoHo look. there's a rear sculpture garden-smoking lounge studded with mid-east lamps & potted plants, adjacent is the handsome Crosby Bar & Restaurant ideal for a.m. coffee to a nightcap. and certainly unique, a 99-seat projection room.

    although a new build (opened in Oct'09), the hotel blends so well with Crosby St. it actually looks like it's always been here. service, amenities are top shelf but for aesthetic and art alone, the eclectic Crosby is a hit.

    10/11/09 | Link | Rating: 5.0
    25. Jessicka C.
    Couldn't wait to get a chance to post some pics and give a glowing review of my stay here from Dec 29-31. It is definitely more expensive than many other options in town, but it is such a wonderful place so calm, peaceful, thoughtfully designed, and oh so visually stimulating. It was by far my favorite hotel experience I've ever had in New York, which would also include the following:

    St. Regis, Mandarin Oriental, Every W Hotel, Four Seasons, Ritz Carlton, Essex House, The Hotel on Rivington, The Thompson, The Time, The Gansevoort, The Waldorf...

    Okay, you get it. I'm spoiled.

    But staying here was the most tremendous spoiling of all. The robes were white and plush. The bed was comfortable and cozy. The room was thoughtfully designed without being overly pretentious. Wifi was actually complimentary with your stay. Very rare in most hotels.

    The eco touches to the hotel were apt and were spot on without glaring "green" such as: wonderful dual flush toilets in the downstairs bathrooms and reclaimed wood floors. One thing I especially found amazing about it's green standards is that downstairs where all of the conference rooms etc were, the rooms were quite chilly. I know this sounds a bit odd, but the rooms were not in use at all (except for me taking pictures and the maintenance man passing through) and the hotel seemed to intelligently not heat the space while not being used. So many places overheat in the winter, and overcool in the summer.

    I didn't have dinner here, but I did enjoy the breakfast buffet two days in a row and it was absolutely scrumptious. The $20 gives you unlimited yogurt, cereal, cold muesli, dates, fresh fruit, muffins, croissants, etc, as well as coffee/tea and a fresh juice.

    In fact everything about the Crosby Street Hotel was a detailed and effortless marriage of character and class. It is a true marvel!

    01/01/10 | Link | Rating: 5.0
    26. Neline S.
    My friend and I came here for a free screening of The Descendants and never realized this cute hotel existed!

    It's located down a cobblestone street with large, clear glass windows showcasing a beautiful Christmas tree and some interesting artwork such as an intricate metal sculpture crisscrossing each other to form a shape of a large head.

    They have a small, private movie theater that possibly seats about 70 people with orange, cushioned chairs which felt like they contoured to me. I wasn't quite sure if it was memory foam but possibly one of  the most comfortable movie seats I've sat in a long time.

    The acoustics of the movie theater weren't bad as someone can do a brief presentation without using a microphone or shouting as one of the producers of the movie attended the event to conduct a 15 minute Q&A.

    I'd definitely come back to check out the Crosby bar and see what kind of artwork they'll have in the spring/summertime

    21/12/11 | Link | Rating: 4.0
    27. Amy L.
    We had the $34 afternoon tea.  The waiter seemed flustered that we wanted tea and not brunch... I guess cause he needed to get tea cups for us?

    The set came with 4 mini-sandwiches, cupcake, brownie-looking thing, 2 scones, fruit tart, and a large pot of tea for each of us.  The waiter seemed unsure of what the lotus tea was like, but I picked it anyway.  

    Good:
    -fruit tart was awesome
    -liked the clotted cream and preserves
    -definitely large quantities-- we both took home a bunch of stuff
    -we were there for a few hours and though they came by to check on us, we weren't rushed out
    -neat bathroom on the basement level... so many doors to get to it!
    -pretty interesting decor

    Meh:
    -the tea is loose in a big pot... can't strain them out, so the tea becomes progressively thicker as time goes on
    -scones were kinda dense (hockey pucks) and not warm
    -some sandwich edges were a little dry
    -we were seated at a part of the room where the aisle narrows, so every stroller, or even sometimes waiters, who came through bonked into my chair

    All is all, pleasant experience, but I might try somewhere different next time.

    01/10/11 | Link | Rating: 3.0
    28. Matthew P.
    Oh yeah - would go back tomorrow.  The salad is incredible.  You will not want to leave with the high energy in this place.

    21/06/13 | Link | Rating: 4.0
    29. Niomi M.
    Lovely, lovely, lovely! I came to Crosby for a film screening and cocktail reception, expecting the same old  stuffy hotel atmosphere and dull menu. I was pleasantly surprised to arrive at Crosby Street's beautiful glass entrance to a warm and receptive front desk manager who gladly showed me to the theater. The reception was utter perfection- maybe it was all the the sauvignon blanc, but I could have sworn that every time I even mentioned wanting an hors d'oeuvres, a waitstaff member walked by and offered me something to eat. Vegetarians had slim pickings; most of the food offered was your typical American fare: sliders, grilled chicken, etc. What I really enjoyed was the pita crackers with brie (not sure if it was brie, but it definitely tasted like it). With no additional charge for coat check and probably the best ladies room decor I've ever seen, I hope to come back to Crosby Street Hotel as a guest one day!

    17/12/13 | Link | Rating: 4.0
    30. Gwen G.
    LOVED this hotel - everything about it!  Stayed there for a long weekend on the advice of a travel agent friend, never having stayed in the SoHo area before. It was very clean. The staff was helpful and seemed happy and proud to work at this sweet little hotel. Every detail of the whimsical decor was a treat to enjoy - fresh flowers in the lobby, fun artwork all around,  beautiful, colorful pendant light fixtures over the bar, room decor that was fresh and fun without being fussy. The bed was wonderfully comfortable, the shower pressure and bathroom fixtures were awesome, the digital room thermostat worked perfectly. Would go back in a heartbeat.

    18/02/14 | Link | Rating: 5.0
    31. Jeri L.
    Front desk personnel are grumpy, and not accommodating. I can't speak for the decor or rooms, but based on my phone experience with concierge, I wouldn't spend the money. There are plenty of other super cool hotels in the city where one can get far better service without the attitude.

    07/03/13 | Link | Rating: 1.0
    32. Krista J.
    Ok, take this review with a grain of salt because I didn't actually STAY at the Crosby Hotel, but I attended a fabulous, well-run, screening at the hotel, so I can attest to the screening room, the staff service, the decor and lighting, and the restrooms.

    First, the lobby is stunning!  Truly beautiful, inviting and funky all at the same time...with interesting sculptures, flattering lighting, British staff who will open the door for you and ask if you need any help (I love that...both the accents and the service) and instant access to the super-cool Crosby Bar (where I will go on my next date!).

    To the right of the lobby are a flight of stairs heading down to some gorgeously decorated and maintained meeting rooms and a posh screening room with super comfy orange seats and a very nice sized screen and stage area.  If I had a film to screen, I would do it here (pricing for the screening room is on their site...$600 an hour with a two hour minimum).  The cocktail hour before the screening was held in one of the main meeting rooms, which look more like Victorian (yet modern) living rooms.  Comfy atmosphere, lots of seating, more flattering lighting, competent and friendly bartenders, and very good food (from the restaurant upstairs, I assume).  

    I couldn't help but be amazed anywhere I looked...there was something interesting to look at EVERYWHERE.  Also, as another Yelper mentioned, the "public area" bathrooms are hidden away in hallways...and they are gorgeous.  You just have to visit them.  

    I can't wait to go back to the Crosby Bar for a cocktail and some dinner.  This hotel truly WOWed me.

    15/12/10 | Link | Rating: 5.0
    33. Ken W.
    Very nice place for a drink, to duck out of Soho shopping.

    18/09/13 | Link | Rating: 4.0
    34. E A.
    We went for drinks in the courtyard.  It was a super hot afternoon and so comfortable in the shady courtyard.
    We had to wait a while for a server to come out and notice us.  But we were having a relaxing time.

    We ordered and then waited again..................  While we had a wonderful lazy passing the time experience, we also had to wait to get the check.

    Overall, if you're not in a hurry, among good friends then this would be a lovely place to check out.
    Sunday afternoon and only two tables full.

    24/07/12 | Link | Rating: 4.0
    35. Gloria C.
    I LOVE IT! I LOVE IT! This place is situated in the nice part of soho. I visited with a friend on a weekday afternoon and a lot of people were there chilling in the courtyard of the hotel restaurant. The weather was beautiful with sunlight shining through the windows of the hotel.

    We wanted to try the afternoon tea, and it did not disappoint (maybe except for their service). The tea set was absolutely gorgeous and it was not worn like some places i have been to. Their scones are definitely one of the best I had in the city where they warmed it up so the outside is a bit crispy, remind me of the ones I had in London! The fruit tart was buttery and the cake was chocolaty, LOVE IT! Macaron was just on point as well. However, one item I did not like was the sandwiches. I do not understand why so many tea places lacks attention to the sandwich. It might be on the bottom of the tray, but it still deserves some attention! There were barely anything in the middle of the sandwich, it was more like two pieces of bread put together. But overall, it was a good afternoon tea with beautiful decor.

    If only the service was a bit better, I think it would deserve five stars. I came here paying a certain amount of money and I demand the same service in return. I sat down and decided what I want, but I had to wave my hands for almost 10 minutes before they attend to me. If you did not see me, that is fine, but I obviously called them before the other guests a few tables away from us but yet they still decide to ignore me. It takes me a while to get impatient, but they were definitely testing me.

    15/06/12 | Link | Rating: 4.0
    36. Juliet O.
    Had a lovely time having afternoon tea with my friends over the summer. Crosby Street Hotel isn't only for out-of-towners. It's a great place for tea, drinks and great conversation. The service was excellent and prices are pretty reasonable. I was surprised everything was under $70. We received tea, champagne, sandwiches and dessert. I recommend it for any occasion; birthday parties, bridal showers, business meetings or events.

    01/09/13 | Link | Rating: 5.0
    37. karen y.
    The hotel is beautiful, I'll admit that.  Absolutely gorgeous.  The restaurant is atrocious.  First of all, it took about a half hour between sitting and getting our tea and coffee.  Our meals took another 45 minutes, only partly because they got so many of our orders wrong, we thought they were at the wrong table (we were only three people).  Finally, the food.  I ordered a bagel and lox, very much looking forward to having a NYC bagel since I moved out of NYC a couple years ago.  The bagel arrived, thin, pale on the inside and the outside, looking like one of those frozen bagels that you microwave.  It was toasted so it was crispy but the inside was dense and tasteless.  It is unfathomable for a fancy restaurant in NYC to serve a bagel like that.  My friends told me their food was mediocre as well.  We ordered the pastry basket and the croissant tasted like the ones from Costco (which isn't in and of itself terrible, but suspicious) and the other pastries were not delicious.  Very surprising experience given the atmosphere.

    11/08/14 | Link | Rating: 2.0
    38. Ash C.
    What a wonderfully unique artistic space this little gem is.  The common areas are so tastefully put together and it really is a designers dream - a great mix of textures, colors, fabrics, images that all work together in the most inspirational way.

    We didn't stay at the hotel, but did have a walk through the public spaces and private rooms for functions etc.  Everything about this place is so unique and really stands apart from the typical minimalist and boring design that has seemed to overtaken the NYC boutique hotels.  The bar and restaurant area seemed like a great place for a group get together, and there is a cozy lounge area that feels more like you're in someone's living room rather than a hotel... There is also an outdoor space but since it was winter we didn't get to explore it.  Lastly, the bathrooms were wonderfully european, complete with imported toilets and impeccably clean!  I can't wait to bring guests here for a sneaky drink.

    05/01/13 | Link | Rating: 5.0
    39. Sheena V.
    Decor = AWESOME!  I can't believe I'd never seen this place when I work 3 blocks away!

    I joined a friend who was at the tail end of having his dinner there.  He claimed it was the best (and most expensive) burger he'd ever had.  I ordered fresh mint tea, which was really good :)  

    Other than the restaurant, can't say much about the hotel.  Never stayed there!

    08/02/13 | Link | Rating: 4.0
    40. Lauren B.
    Coolest hotel ever. It's expensive but damn, is it worth it. You can't get a better location, either. The staff, the decor, the restaurant, the ambience -- it's all perfect. Crosby is surely where I'll stay from now on.

    16/11/13 | Link | Rating: 5.0
    41. Matt B.
    What a wonderful hotel. Cleanliness is really important to me, due to allergies and this place was spotless. The bathroom was appointed with marble and Lefroy Brooks fixtures. There were hot water pipes serving as a towel warmer. The mattress was brand new. The staff was wonderful. It's in an amazing downtown neighborhood with tons of shopping and culture nearby. I definitely will return.

    27/12/12 | Link | Rating: 5.0
    42. Doris L.
    Like most reviewers, I enjoyed my stay here. I like staying in Soho area. I'm also a fan of the Trump Soho.

    There's a hand written note to welcome me in my room. A brief on what the concierge can do for me and what hit shows are on Broadway right now. That was a nice touch. There's also a candle, which is a cute addition to the welcoming letter.

    The service is great. I didn't get turn down service every night, probably bad timing and i can't be bothered to call when I crawl back to my room at night. I don't miss the sweets, but they do give you Voss water by the bed. Nice.

    I came here solo. I think if I shared this room, the bathroom might be a problem. The size of the bathroom is fine. Shower no tub. I had a problem with the door being so close to the toilet. You might hit yourself at one point. Ha ha. Unless you are okay with a companion not closing the door while he/she does their business, then you're okay with their standard room lol

    The room is very cozy, well decorated. My friend up to chat before we went to dinner. She found it very comfortable to hang out. The couch was comfortable, the large windows and high ceilings were nice.

    I do have to warn those who are light sleepers, and those who sleep early ... the garbage truck that runs on Crosby woke me up every night. This is why I still miss the Trump hotel. I wouldn't have that problem there. I was on the 4th floor facing Crosby. Not sure how it is facing the east side. The bed and pillows were very comfortable.

    Free Wi-fi in the room is always a plus in my books especially when you're paying this much for accommodations. Thanks for the hospitality!

    Hope to return soon!

    26/03/13 | Link | Rating: 4.0
    43. Emily R.
    This place is....BADASS.

    Gorgeous glass facade, beautifully decorated, funky accessories...classy bar, sitting rooms with wait staff...and a secret movie theater downstairs where they show screenings of recent films and hold Q&As with stars.

    If you need a date or a place to stay in NYC, this one is impressive.  Also, in the heart of SoHo.

    13/02/13 | Link | Rating: 5.0
    44. Brooke P.
    I love this hotel! The location is awesome and right in the mix especially if you are up for Soho shopping. The rooms are beautiful -well designed, yet cozy. There are great amenities in the room including a mini bar chock full of gourmet snacks and drinks, an awesome pro hair dryer (none of this tiny con-air crap) and tons of cable to watch.

    The in room dining menu is just as good as the restaurant and changes seasonally which I love since I stay at Firmdale hotels frequently throughout the year. They also have a seasonal cocktail menu to die for.

    Other special touches include turn down service with extra bottles of water and an herbal calming spray for the pillows, and most times I stay at this hotel chain I am given a little gift at check in -collar stays, chocolates, body oil.

    But the thing that really compelled me to review is my last visit. I was in NYC on business and got food poisoning. Being away from home and ill was such an awful experience, but the Crosby staff jumped to the challenge and took care of me! First they put me in touch with a Doctor who was able to give me advice over the phone and said he could come to the hotel if I wasn't better in a few hours. When he advised me to get gatorade I didn't know what to do as I couldn't go 15 minutes without puking. Crosby concierge to the rescue! They went to the liquor store for me and brought up gatorade and coconut water.

    What amazing customer service! Can't thank them enough for helping me through

    22/03/13 | Link | Rating: 5.0
    45. Megan H.
    This is the first time I have left a one-star review as I like to praise companies and businesses.  We all know that it is easier to criticize than it is to praise, this is nothing new.

    I had been wanting to go to Crosby Street Hotel since my first visit to NYC. I work in SoHo and walk past CSH on the Lafayette side, frequently.  With the below-street level walk-down entrance, it has always appeared so secret-garden-like and friendly to me.  So much so that I planned a work happy hour here just this week.  We have an approximate 40-headcount office and we typically have a 60% show rate to our monthly mingles/happy hours.  When we tried to make reservations at CSH they kindly informed us that it's "first come first serve" and that they do not take reservations for anything other than dining.  Fair enough, and we thought it might be easier for us to arrive in the 5:30-6p.m. range and find adequate seating and/or unobtrusive standing room, at best.  No problem.  CSH was busy, which is great for business and understandable, especially at that time of day and in this part of town.  Heck, most bars and restaurants in NYC are expected to be busy at that time of day.  However, when we kindly requested for an exception to be made to allow us to seat out on the outer [vacant] patio, we were told they could not satisfy our request because it was for "hotel guests only" and they were fully booked.  (so does this mean they were expecting a surge of hotel guests to come down at once and sit outside in the 65* weather?).  We then asked to sit at a table, but we were also turned down because that was reserved for dining guests.  No exceptions could be made and nothing was offered to accommodate our 20+ guests.  At $16.50/drink for a 2+ hour visit for a very thirsty group of business professionals having come off of a long work day, my guess is that this would have amounted to a bill somewhere in the $1K-$1.5K range.  It is very possible that that perhaps CSH does not need the business as they did not make any effort to accommodate our needs.  But from a local and growing company's standpoint, it is common business courtesy and etiquette to at least make some effort in attempt to service the needs of a large group of well-paying patrons (on our company's dime, might I add, so it's not as though we were paying separate checks and/or one at a time).  Alas, this was anything but a good first impression and I was quite saddened by it not only because I suggested this place of business as a host for our work happy hour, but also because had we enjoyed ourselves and been treated with respect, we would most likely and frequently - returned our business as a group and/or with current and prospective clients.  CSH may have beautiful décor and be located in a thriving part of town,  but their business practices are quite the opposite of beautiful and rather deterring at best.

    20/09/13 | Link | Rating: 1.0
    46. Alicia F.
    The food is very good. The whimsical atmosphere makes it perfect for a celebratory occasion. We love popping in for hot toddies on a cold night or sipping a cocktail in the courtyard in summer. The Sunday night film club hosts an interesting mix of classic, and indie films in the posh basement theater.

    24/01/14 | Link | Rating: 5.0
    47. Jen G.
    My publicist recommended me to this hotel. I thought $800 per night was excessive especially in Soho. My travel agent wanted to book me at another Soho hotel which was  rated higher for $400 per night but  I followed my publicist's recommendation since she had been to meetings in their restaurant. Based on the price, I had high hopes.
    I called the hotel and asked for them to arrange a shuttle from the airport since I would be flying in after dark. They said SURE FOR $240!!! I thought that was totally overpriced, made one call and got a limo for $65. That was the first big red flag.
    Upon pulling up at the hotel my first impression was this: the limo driver pulled up in front and said "we are here." I looked and saw piles of garbage taller than me and graffiti across the street from the hotel and was honestly sure he had taken me to the wrong place and was terrified for him to leave me there.
    I went in and said the garbage and graffiti was upsetting to me and the employee didn't seem to care, just wanted my credit card. I got up to the room which they said was an "upgrade." The furniture was stained and worn out. I am not sure if they were going for a distressed look, but if they were, they failed. It just looked like cheap garage sale junk to me.
    The only nice amenity was a towel warming rack (which didn't work). They charged me $6 for a bottle of water. The only star I gave was because they did offer an appropriate amount of butt kissing at the doorman but pretty much nothing else. I have no issue paying any price for nice accommodations and great service, but this hotel really didn't have either.
    In short, total ripoff, def not worth anywhere near the price.

    01/10/13 | Link | Rating: 1.0
    48. Lisa R.
    I went to the Crosby Street Hotel for a LES Film Festival movie screening.  The hotel is located in a chic section of SoHo, and is a unique boutique hotel filled with exquisite, modern art.  The screening was held downstairs.  It was a very unique set up with a bar/lounge setting outside of the theatre.  First, everyone enjoyed wine at the bar, and then we were guided to the screening room once the movie was ready to begin.  The theatre had luxurious, bright orange leather seats, which exemplified the quirky style of the hotel.  I will definitely return, either for another event, or to enjoy drinks with a couple of friends.  The Crosby Street Hotel is definitely a hidden gem in a beautiful enclave in NYC.

    29/06/13 | Link | Rating: 4.0
    49. Mike L.
    Had a very bad experience here on Saturday. Walked in with my mother who was in from out of town. The hostess was a rude bitch who cross examined us before telling us there was nothing available. However I saw at least 3 open tables. Clearly she didn't want us there. I have been here two other times and had very pleasant experiences however I will not return based on the extremely rude way in which we were treated yesterday.

    13/10/13 | Link | Rating: 1.0
    50. Marisa F.
    I visited the Crosby Street Hotel for baby shower, held in a private room downstairs. The hotel lobby is trendy, but in a good way. The decor throughout is fun and unique, and the space where the party took place was quite lovely. The food was good, and the staff was great. Definitely a nice place to hold an event.

    14/02/14 | Link | Rating: 4.0
    51. Cristine W.
    There's great space for business meetings, and film screenings as there is a mini cinema (so if you're an up and coming filmmaker looking to scout a producer or distributor, this is a great place for a private screening). The outdoor garden is a great place for a modeling shoot. The afternoon tea service in a separate drawing room is really something out of a movie or a english manor house. Right here in NYC that's so cool !

    07/05/14 | Link | Rating: 5.0
    52. Mrs. W.
    Just reviewing the restaurant, have not stayed in hotel(sadly!)
    WHATS GREAT:
    ~OUTDOOR SEATING- tucked away at the back of the hotel, this outdoor seating is sooooo cute and feels like your own private patio in Soho to sip drinks/ have lunch.
    ~MOVIE NIGHT: dinner and a movie on Sunday night is $50, you will feel like a star in the private screening room, large leather chairs & you can bring your drinks ( just no red wine).
    DECOR: Often comfort is secondary to design in modern hotel restaurants, but this is not the case here, indoors I recommend the long couch, with big cushions, you wont want to leave.

    Whats so-so:
    ~Long trek to the bathroom-but its such a beautiful bathroom, you'll want to stay when you get there:)
    ~Afternoon tea- one of my fave things to eat, but I found their version 'americanized' ie everything too sweet, no filling in sandwiches plus they gave me cream cheese for scones instead of clotted cream for scones!( the waiter changed it when I pointed it out). I'd skip the afternoon tea here, you will just get a sugar rush and be starving, better to stick to the lunch menu.

    26/08/13 | Link | Rating: 4.0
    53. Niki A.
    Nice cocktails, atmosphere and decoration

    24/10/14 | Link | Rating: 4.0
    54. Lauren S.
    Awesome afternoon tea! Scones were great as well as desserts.  Tea sandwiches were a little lacking (bread too soft for my taste).  I highly recommend this place for traditional tea fare in a funky hotel setting.  The service was unobtrusive so we could relax.

    01/02/14 | Link | Rating: 4.0
    55. Amerie C.
    Was here in NYC for a visit and had their Afternoon tea here. The sandwiches were yummy! Loved the atmosphere and would def be back.

    20/12/13 | Link | Rating: 4.0
    56. Jerome B.
    Just finishing up a delightful brunch at the outdoor seating area of the Crosby.  Peaceful setting, good service and great food.  Had the steak and eggs w/ a side of the brussel sprouts w/ apple and bacon.  Possibly one of the best brunch meals I have had.  Team it w/ a Bloody Mary or two and it will be difficult not to enjoy the rest of your day.

    12/07/14 | Link | Rating: 5.0
    57. Stanton Y.
    The step down patio beckoned us from the sidewalk while passing by.  We decided to have dinner inside where there was an amusing decor and comfortable setting.
    The menu had a nice mix of unusual appetizers so we ordered a slew of them and best of all were the brussel sprouts roasted with apple and bacon- on the sweet side but sugar is my drug of choice.  We also had some buono vino and bubble water- they serve Badoit which is not as intense as San Pellegrino (one area where the French trump the Italians.)  
        There was certainly no rush to turn tables which is really nice unless you have a film to catch.
        Thumbs up for this place.

    04/06/14 | Link | Rating: 4.0
    58. Susan R.
    I have been going to the Crosby Street Hotel for the past couple of years and have always had a terrific experience! The rooms are gorgeous, spacious and clean.  The food is delicious and the customer service is top notch.  Recently they blew me away when I was having lunch and I accidentally left my ring in the ladies room.  To my surprise they did a full search and found my ring and shipped it back to me. I am extremely appreciative of their excellent service!

    You have to try their burger and fries! It's the BEST burger I've ever had!  But then again everything I've had on their menu was DELICIOUS!  

    I highly recommend the Crosby to all my family and friends. It's a terrific NY experience!

    24/06/14 | Link | Rating: 5.0
    59. Krashaunda G.
    This HOTEL is LUXE. The decor throughout the hotel is eclectic and comfortable, and each time you are in a room, you notice something new. The hotel staff, turn-down service, spacious rooms, towel warmers in the bathrooms all make you think "...yes. This is great." Very much worth the money. - 5 stars to the hotel -

    We were able to have a meal in the restaurant one evening, breakfast in the private room downstairs, and a few nice bottles of champagne in the drawing room another time. Each time the waitstaff left us feeling a bit miffed.  Like waiting on a fellow staff member who took her meal at the table next to us and not acknowledging us for 15 minutes. The food was tasty, but the lack-luster of service made me want to leave the hotel for food and drink.

    A wait person in a different SoHo venue mentioned to us the waitstaff at The Crosby are given benefits, vacation time, and generally better compensated. I do not know if these politics play into the service one receives in the restaurant/bar areas, but this review is for the HOTEL. Not the bar/restaurant.

    Overall hotel stay - great experience. They are opening their second NYC hotel in Midtown, and I can't wait to see what Kit Kemp conjures up!

    18/06/14 | Link | Rating: 5.0
    60. W C.
    I attended an event for TriBeCa film Festival at The Crosby Hotel. Such cute decor, it's got a lovely elegant vibe to it which works out for its location in luxurious SoHo. The food was tasty, I had a spinach, beet and mushroom salad. This place is a great venue for events!

    18/05/14 | Link | Rating: 5.0
    61. K S.
    This review is for brunch. The food was generally pretty terrible, and the service was lacking. The breakfast combinations stop at noon, but nobody mentions that when they seat you at 11:45.

    Beautiful hotel, just terrible for brunch.

    06/04/14 | Link | Rating: 2.0
    62. Lucie T.
    I am only reviewing their garden and drink/tea service (not the High Tea).  I work few blocks away and never ventured, and then an impromptu late lunch friend meeting drew this in my mind, and whalla!  very pricey but amazing service and tea selection along with some nice cocktails in a setting anyone would welcome.

    19/06/14 | Link | Rating: 4.0
    63. Selina P.
    For anyone who would even THINK of eating in the restaurant at this hotel I suggest you read the stories linked below first.  The head chef fired one of his cooks for taking some time off to care for his dying wife.  The employee had cleared the time off with the hotel's HR department in advance and was entitled to the time according to federal law.

    The employee had been absent less than a week when the firing occurred and his wife died the day after he was told not to come back.  

    Think about that before you sit down to eat food prepared by these people.

    kitchenette.jezebel.com/…

    dailymail.co.uk/news/art…

    09/04/14 | Link | Rating: 1.0
    64. Judy S.
    I was here for an LES Film Festival event downstairs in the theater, so my perspective is a little different. Maybe more accurate if you're going to an event at the hotel?

    THE VENUE: This place is absolutely gorgeous. The furniture in the lobby look like pieces of art. The decor and lighting are en pointe. The bathrooms are incredible in terms of the marbling and the size. The location is incredible since it's right inside Soho, literally behind the Soho Broadway shopping strip.

    THE FOOD: The food and drinks were solid. We had Dark Horse wine and finger mini-cupcakes. Both were delicious.

    THE SERVICE: The bartenders in the lower level (Shout out to Ella!) are not only great at refilling your glass and keeping the bar area tidy, but they are also super friendly and always smiling. Your job is to serve people liquid happiness -- be happy! [1] And these people were incredibly happy and outgoing, even despite the bar being rather full.

    Honestly, I'm tempted to stay here for a weekend just for the heck of it.

    [1] My pet peeve is when bartenders give me a resting betch face and/or ignore me when I'm trying to order something. You do have a skill set but your job is still to service! Rude!

    24/06/13 | Link | Rating: 5.0
    65. Rits M.
    The hotel itself was not visited. This review is for the dining area and the bar and lounge. I have to say everything was super chic, I would come here for a date. I came here for my friends graduation, and we bought champagne and cake, they were really helpful with our requests, and timing. There is a corkage and cutting fee (as expected) but it was worth it for us to see her smile.

    We got a prix-fixe menu, and they will do this for you on request. The food was good overall, with attention to detail and presentation, but I wouldn't give it high points for the tastiest fare in town. The drinks were super tasty though, perhaps get a liquid dinner. Oh and sit outdoors, the garden area is gorgeous

    08/12/13 | Link | Rating: 4.0
    66. Ennie L.
    I came here for drinks and kind of wish I made it in time for their afternoon tea. They have great tea options and their cocktail was good too. We ordered the lamb fries, that hit the spot for a couple of hungry women. The ambiance was super cute, modern, artsy. Definitely a great drink spot if you're in Soho.

    19/01/15 | Link | Rating: 4.0
    67. Lilly T.
    Came for an industry conference this Spring.

    The interiors were chic, modern, spacious and upscale. Breakfast was nice and service was exceptional.

    11/08/14 | Link | Rating: 5.0
    68. Carolina V.
    I went for tea with two girlfriends this past Saturday. Although the place setting was nice, and the wait staff was friendly and attentive - this was meh. The food was very mediocre. Tea sandwiches were flavorless and the dessert was inedible. The only redeeming thing was the scones and clotted cream with jam. But that's not what we came for! I can get a scone anywhere.  We got the champagne tea which was $52 and included a glass of champagne.  The regular tea was $40. Which would lead you to assume that the glass of champagne is $12, correct? NOPE. When we were done with our tea we asked for another glass of champagne. Guess how much that extra glass of champagne was? $32. So an afternoon tea for 3 ended up being $100 each. Absurd. Why didn't the waiter tell us how much that flute was? Just so disappointed. Had so been looking forward to this.

    14/04/15 | Link | Rating: 1.0
    69. Abby S.
    Review is for afternoon tea.

    folks... this place is beautiful.. absolutely beautiful.  

    But we got a first time male waiter who did not understand the menu and was unable to provide detailed information about each course on the menu.. the sandwiches...were just ghezzz. how do you eff up tea sandwiches... I can honestly say that the pastries ie. macroon, petite fours and all the other dessert were incredibly disgusting.  I love sweets..to a fault and i just sat there trying to figure out what guey element they put in this pastry.  

    Their pastry chef should be iced with frosting and asked to stand out in the cold.
    For Soho, their pastry was an abomination.  

    Unfortunately, we did not order the course that had cupcakes or chocolate cover strawberries because we were led to believe it was included in the menu we ordered which is actually not very detailed. I don't think i should spend my money to redo this experience that was botched by a new waiter.

    Also use the restroom before you come here.  You can walk from Soho to the empire state building and make it back before you reach their bathroom.  i had to watch my friends who complained about the distance of the bathroom...while i waited thinking they had food poisoning.

    Do try at your own risk.

    23/08/14 | Link | Rating: 1.0
    70. Megan C.
    Detail Oriented // Artistic Hotel
    Delicious Restaurant

    Well appointed interior, beautiful, eclectic and modern designs. Love this neighborhood gem. Whether you're looking for a place to have a nice dinner date, catch up with friends, or have a business meeting this is a solid option downtown.

    Whether dining at the bar alone, or at a table for two, three or four. I have enjoyed my meals and conversations here. There is just enough space for privacy, and it has a cozy vibe.

    The fish here is delicious, yes the salmon, and their white fish, love the side options - snap peas are among my favorite. Handcrafted cocktails are superb, and the service is great as well.

    Though reservations can be difficult at times, it's well worth the wait if you're entertaining.

    The Scene: Modern, Luxe
    Destination Rating: 8
    Date Rating: 8
    Hob Nob Potential: 5  

    Note: seasonal menu, and reservations in advance. Limited bar seats on a busy night. The Chef is wonderful when it comes to avoiding food allergies.

    30/11/14 | Link | Rating: 5.0
    71. Gretchen H.
    Elegant bar. Have met clients here for breakfast or lunch. They have a proper tea service or just regular pots of tea.  The cocktails and wine list are comprehensive. It is absolutely gorgeous. The atmosphere is relaxed, chill yet chic and sophisticated.  They nailed the atmosphere.

    I was disappointed that for a pot of tea you receive a white pot and cup but for tea service, who may be sitting right next to you, they receive a floral pot and cup, I wanted the pretty pot!

    17/01/15 | Link | Rating: 4.0
    72. Steph C.
    ~review for afternoon tea only~

    Absolutely gorgeous hotel and restaurant. The perfect balance of modern and quaint, artistic and cozy. Met with friends here for afternoon tea. The tea set is $38 pp, which is in the mid range of afternoon tea sets.

    Everything was on pointe, from the waitstaff to the settings to the tea set itself. I ordered the chamomile flowers tea, which had an amazing floral scent and delicate flavor. The set came with the usual scones with cream and jam, tea sandwiches, and desserts. The scones came warmed, which was a nice touch. I especially enjoyed the cinnamon scone. The sandwiches were traditional salmon, cucumber, egg, and turkey, so nothing special, but absolutely no complaints about the quality of ingredients or taste. I could barely get to desserts, but the little cookies were yummy.

    The atmosphere in this beautiful restaurant is what makes it stand out from other tea places. It's beautiful and hip but very comfortable and casual. Not the least fussy like other tea places. The service is very unhurried, so you don't feel rushed. Would definitely go back.

    12/03/15 | Link | Rating: 5.0