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DoubleTree Suites by Hilton Times Square in New York, NY

DoubleTree Suites by Hilton Times Square in New York, NY

Specialties

The only all-suite hotel in Times Square, the Doubletree Guest Suites Times Square is just steps from Broadway theaters and is walking distance to Radio City Music Hall, Rockefeller Center, Fifth Avenue shopping, world-famous restaurants and many museums.  Each two-room suite is well appointed with an extraordinary living room, dining area and private bedroom - and amenities including in-suite refrigerators, microwave ovens, coffeemaker, safe, high-speed Internet access, three telephones, two televisions and refreshment center.   This newly renovated, full-service hotel also has a brand new restaurant, new lobby, new lobby lounge and an array of services including business center, room service and complimentary Fitness Center by Precor.

History

Established in 1998.

Doubletree Guest Suites Times Square is managed by Highgate Hotels.  Founded in 1988, Highgate Hotels is a privately-held hotel management company with national and international investments headquartered in Dallas, Texas, with offices in New York City, London, and Vancouver.

 

Company Info:

Rating: 3.94

Address: 1568 Broadway, New York, NY, 10036
  • Mon: Open 24 hours
  • Tue: Open 24 hours
  • Wed: Open 24 hours
  • Thu: Open 24 hours
  • Fri: Open 24 hours
  • Sat: Closed
  • Sun: Closed

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Comments (141):

1. Melissa M.
I'd like to give a 1 star based on management - they were INCREDIBLY unhelpful - even though we have diamond status.  The Diamond desk staff was quite uprfront about how surprised they were at the  atttidude of the managers.   They get a -1 star from us. That being said, the location is GREAT - right in the middle of Broadway, Times square, across the street from TKTS, within walking distance (if you are reasonably fit) to Central Park, 5th Avenue, and more.   The housekeeping staff and waitstaff were 5 star all the way - just great.   We got free breakfast buffets (dont' know if thats all honors members or based on your level) which included made to order omelets, pancakes, french toast, waffles, eggs, plus fresh fruit, pastries, oatmeal, cereals and much more.   This alone was a great perk - we had 6 with children and we all were comped breakfast - which meant lunch could be light.  The rooms were average but from what I understand are large for NYC.   Nice large bathroom, small fridge and microwave.  Great views of Times Square and blackout curtains.   If not for the pre-visit problems with management (which I won't go in to but involved being totally inflexible about rooms) but otherwise this was a very very good place for tourists - I would recommend.

29/11/08 | Link | Rating: 4.0
2. Kris W.
Other reviewers have said this too -- this hotel is SO MUCH more than you expect to find in the middle of the most touristy part of a tourist city. Good sized rooms that are well maintained, for reasonable prices (well, reasonable for NYC). But the real reason I'm taking the time to write this is that I was blown away by the level of service. Here are two examples: called the first day for extra towels - 5 MINUTES later someone was at our door with an armload of towels. Called one evening for information about sending out laundry (deadlines, etc). Half an hour later a sweet young man knocks on the door and says, " I was up on this floor for something else and thought I'd stop by to find out if you want to have your laundry picked up?" Really? I don't expect that when I stay at fancy resort hotels much less a DoubleTree in Times Square. When I called the manager to compliment him, he asked that I write a review -- so here it is!

26/07/11 | Link | Rating: 5.0
3. Bianca L.
well...through a number of mishaps, I ended up in a suite here for spring break.....was it $400 a night....yes....but we were on the 34th floor looking over Time's Square....so for the boy, who had never been to NY before, this was perfect. Our suite was large, and modern.....although the rest of the hotel was under construction....so minus star for not mentioning that when I booked. I wasn't a huge fan of having to take two elevators to get to our room, but the staff were all very nice. What really made this place stand out for me was the bar, and the bartender...he was amazing. We ended up there the first night right before closing, and he stayed pouring drinks for us at least an hour longer....and didn't charge us more than $35? We definitely drank enough that the boy passed out and I was walking in zig zags....thank you for that :) This place is an ideal tourist hotel, it was walking distance from everywhere we wanted to go (broadway shows, central park, museums, 5th ave....you know...) The concierge was also very helpful in getting us tickets to Little Mermaid and Circle tours... ( yes, I dragged the boy to see the Little Mermaid)...overall, I probly wouldn't stay here again ( because I don't plan on playing tourist again), but if I had to recommend a place for a first time NY visit, it would be here.

29/10/08 | Link | Rating: 3.0
4. Adam G.
Ok so a friend from out of town stayed here for a weekend and my friends and i sort of used this place as a pregame and hang out places for that weekend. Well after about 15 or so people went through the security checkpoint on the ground floor saying they were going to our room security caught on and called the room to asked if we were having a party because they have a strict "No Party Policy" well after assuring security that we were just meeting up to go to dinner we continued our pregaming but decided not to invite anyone else over. Overall the suite my friend had was pretty nice but its annoying having to deal with all the tourist in times square.

09/10/07 | Link | Rating: 4.0
5. Aimee A.
I stayed here 2 summers ago with my cousins who were visiting from Texas. I live close to NYC but we wanted to stay right in the heart of Manhattan with them just for fun! Our suite was large, quiet, and clean. It had a microwave, fridge, kitchen area and large living room space. We didn't spend that much time in the hotel, but it was nice to come back to a place that was right in the middle of all the action but still not crowded, noisy, or dirty like the rest of Times Square! The staff here is great. If you're looking for a nice hotel to stay at in the heart of Manhattan, this is a great choice.

04/01/08 | Link | Rating: 5.0
6. Sevn M.
It is a great location if you are visiting for tourism, but horrible if you have to travel for business.  The rooms have poor ventilation are a nasty stank.  The internet was down last time I was there, and as a diamond member, they still treated me poorly.  This is the worse doubletree I have stayed in.

31/07/08 | Link | Rating: 1.0
7. Dori P.
We reserved this hotel using Hotwire and requested two rooms that would accommodate 8 adults altogether.  Two days before arrival, I called the hotel to confirm that we would have double beds in both rooms and was told that I could make such a request at check in... but not before.

Naturally, upon check in we were told that all of the double bed rooms had been spoken for and our party of 8 would need to settle for two rooms that each had a king sized bed and a pull out couch.  Not exactly what we were expecting (or paying for)... for 8 adults. To add insult to injury, the pull out beds in this hotel were barely passable as "sleeping accommodations."  The mattress was a mere 4 inches thick and fraught with squeaky springs that jabbed through the linens.  

Fast forward to our check on on Sunday when we requested to speak with the day manager (Carla Ortiz) who was very much "on script" and repeatedly informed us that we had intentionally selected our accommodations.  When we explained the Hotwire reservation system to Ms. Ortiz  (which doesn't include the option to select the number of beds, only to indicate the number of people in your party) she stated that we should have called ahead to request double beds.  When that argument didn't work in her favor, she looked at her Hilton script and pointed her finger at Hotwire.   Evidently, the Hilton hotel chain thinks that it is completely appropriate for their guests to sleep on a pull out bed... and thinks that giving out chocolate chip cookies is a replacement for actual customer service.

09/11/09 | Link | Rating: 2.0
8. Christine L.
if you're lucky like we were, you'll get a room with a great view of times square. decent sized suite for new york. don't forget to ask for their super yummy warm chocolate chip cookies! can't wait to go back!

22/05/11 | Link | Rating: 4.0
9. Jeffrey H.
Great place to stay, I was here for one night only to hang out with some friends in the city. When I checked in, Donni was able to upgrade my friends and I to a conference suite since there was availability . I had to charm her a little, but she definitely went out of her way to help us out. Oh and the warm chocolate walnut cookies they gave us when checking in was fantastic. I believe all the doubletree hotels do this, but they were delicious.

Didn't get a chance to try the food or drinks, since we were in the middle of Times Square. It's one block away from the theater that plays Avenue Q, which we went to see. Easy access to pretty much everything and the rooms were very clean and spotless. Pricey rooms, but worth it if you get a group of friends to all chip in for a room.

One of my friends got greedy during a very eventful night and ended up asking for some ridiculous number. He came back to the room with a over a dozen cookies and I think between 5 of us we finished them all. The customer service there is probably the best I've had at a hotel. Their motto was: "see me at my best", because they try and go above and beyond. I definitely wrote up some good comments for the staff and told the supervisor there for the outstanding service. If you are nice to the staff, they will help you out like whoah.

16/09/09 | Link | Rating: 5.0
10. andrea f.
I stay in New York often but have never stayed here until last week, when I was in the city on a business conference.  The hotel is right in the heart of bustling Times Square, which makes it convenient to subway, theatre and restaurants.

I stayed in a room on the 43rd floor, with a view that included Broadway down below and the river in the distance. The room was spotless and generously appointed with two large flat-screen TVs, a small kitchenette, double sink in the bathroom and comfortable beds with quality, high-thread count linens.

I can't speak to the quality of food in the restaurant. I only had several banquet-style meals, and they were fine but nothing spectacular.

But for me, what set the Doubletree apart from other similar hotels in Manhattan was the quality of service. Special props to Connie, who was an incredible help in advance of my stay, to Candy on the desk, and to literally everyone I encountered. Their helpfulness and friendliness were wonderful.

I am already planning my next stay!

08/02/10 | Link | Rating: 5.0
11. Kristin F.
i went to this hotel back in 2009! for the 4th annual new york comic con !
the placement of the hotel is great if you love to be apart of the  hustle and bustle of the city that never sleeps.
the rooms were great, there was 6 of us. it had a large sofa bed with a huge flat screen tv, and a bed room with 2 queen sized beds and a walk in bathroom. it also had a fridge because if you are an avid con goer like myself never ever ever buy food at the convention it is always over priced. so we brought our own food and drink which saved money for us. what really set me off is when it came to check in the woman behind the desk swipped my card twice taking out 2 grand from my bank account leaving me with 1 dollar to my name. the manager took over and kind of gave me this look, well for one i was beyond piss i mean its my vacation now i can't enjoy it. after 2 hours of phoning my bank the second charge was released back to me but unfortunately i didnt receive it until the next day.
now if you are into being smacked in the middle of time square this is the hotel for you, its pricey but worth it but make sure the person handling your check in swipes your card once

06/10/11 | Link | Rating: 3.0
12. Maria L.
Great location if you like being all up in the mix! It is right smack dab in the middle of Times Square.  The Staff was very pleasant, they have fresh cookies whenever you ask and they brought us loads of  Wolfgang Puck coffee and everything else we asked for when we were there! They had a beautiful Christmas tree and bar in the lobby, which is located on the 3rd floor I believe, away from the craziness of the main entrance. Once your in the hotel, you feel like you are a world away from the craziness outside...until you look out your window of course;)  I would totally stay here again, considering the price is right...I did not have to pay so I'm not sure how much it costs to stay here. Btw, the room had a fridge, a microwave and two tvs...but not too much closet space.

09/12/09 | Link | Rating: 4.0
13. Angelina F.
What a disappointment, if you're looking for class. Dirty carpets, slow elevator, noisy lobbies, just a shame. Never again. For the price you can get better hotels.

01/12/11 | Link | Rating: 1.0
14. Shawn S.
been spending our anniversary  here for the last 3 years, .......always a pleasant experience,.. friendly, helpful staff,... great location, right on times square and broadway, train station is right next to hotel,  situated right in the heart of times square, short 3 min. walk to theaters, restaurants all around....delicious cookies at the front desk...... large spacious suites, with great views of the city.....best way to book is thru a site like hotels.com , bookings. com , and such sites.... u will save about150$ and up per night.                we will be back next year as well..................

27/01/12 | Link | Rating: 5.0
15. David S.
Our family stayed 6 nights here.  Great location.  Price was expensive but not for the area.  The suite was nice and the service great, but the hotel was a bit dated.

14/07/12 | Link | Rating: 4.0
16. Thea T.
The best part about this hotel is that they give you free cookies when you come in!! No, haha, I love that there is two rooms to your room.. like you get a bedroom and then a door, and then a living room with a pull out couch bed thingy.  It's pricey for tourists, especially for the holidays per night.. But you can go up to like the 37th floor with a fantastic view of times square!

If you've never been to any of the 5 boroughs in nyc, come visit here first, before you go to the others. You have to take two elevators to get to your room. One first to get to the lobby and another to get to the rooms.  All the staff were all very nice, checks your key before you get up, so the security's really good.

There's a bar too and a lounge when you go up the first elevator.  There's free wi-fi for you wireless lovers too.

We stay here like once every year because we like to be tourists. It reminds us of how spectacular Manhattan is.

23/03/09 | Link | Rating: 4.0
17. Mike S.
Stayed here with family over a holiday weekend. Central location has advantages: near theaters, near decent food, excellent access to subway. Rooms were on the big side for NYC, though not particularly big. We had a room on the 31st floor and the view was solid. Room was clean and housekeeping was prompt and thorough. Lots of light from Times Square was completely blocked by drapes and also limited sound from street below up that high, so sleep was uninterrupted. Service at the hotel was strong. They printed tix for us, for example. Lobby bar was okay. We did not eat the hotel restaurant. Overall, the hotel had a strong performance. Would stay here again if we wanted the Time Square experience again. Certainly NOT recommended for someone who does not want to be in the middle of everything. You walk out of the hotel directly onto Times Square.

22/02/11 | Link | Rating: 4.0
18. Sophie D.
What an amazing to place to stay at. When you check in they give you freshly made oatmeal and walnut cookies! The room we had was amazing with an insane view of the skyline. The employees are more then helpful and always smiling! Right next door there's a little sandwich shop with awesome breakfast and lunch. I would definitely stay here again!

11/11/10 | Link | Rating: 5.0
19. David L.
If you're going to the theater or otherwise hanging out at Times Square, the location of the Doubletree couldn't be more perfect.  It is literally on one corner of Times Square, in fact, driving in we missed it twice as we drove by it, because of the billboards plastered to the side of the building.

The rooms are modern.  The "living room" has a large flat panel LCD.  The pullout sofa bed is, well, as uncomfortable as a sofa bed, but what can you expect.  The king bed in the bedroom is of the highest quality.  Reminds me of beds I have slept in at the Ritz, Four Seasons and Westin.

The suite is smaller than most suites you may encounter, but this is Manhattan where some apartments are smaller than average hotel rooms.

Here are some tips:

1.  Skip room service.  It's very expensive.  $24 for the "American Breakfast".  That's 2 eggs, bacon and toast.  In my small suburban city, that normally costs me $4.  Instead, go downstairs.  Right in front of the hotel is a street vendor selling bagels, doughnuts, juice, etc.  Very reasonable (at least compared to room service.)  There's a Starbucks right across the street too.

2.  The tour buses load and unload diagonally across the street from the hotel.  Very convenient if you want to take a tour of the city.  You can buy your bus pass right on the street.  In fact, you can't miss it.  The roving sales people will accost you a dozen times a day.  Try negotiating with them.  I think there's lots of wiggle room in their prices.

3.  The half price theater tickets stand is right across the street from the hotel.

4.  Valet parking is available, but you can do self park at the garage half a block (500 feet) down the street (the same garage used for valet parking -- it's called Icon).  That'll save you $10 a day over valet parking.

All in all, a very nice hotel if you want to be a shameless tourist for a little while.

21/08/09 | Link | Rating: 4.0
20. Ted E.
My wife and I stayed here on our honeymoon. First, the front desk clerk gave us an upgrade for our honeymoon! The views were amazing! And then she had fresh chocolate dipped strawberries sent to our room as a gift! The whole staff was very professional and friendly. I would recommend this place 100%!

02/11/11 | Link | Rating: 4.0
21. Eric Y.
Amazing location with Times Square right outside your window. Only downside is you have to close the shades because the billboard lights will make it seem like day 24/7! We had a corner suite with a king bed and queen sofa; it accommodated our family of 5 perfectly--6 year-old daughter in bed with us. Would definitely try to stay there again if/when we return to NYC.

27/08/11 | Link | Rating: 5.0
22. Loretta F.
Nice accommodations in the heart of Times Square, New York City.  
This hotel is close to 3 subway stations making it super easy to get where you want to go.

Kudos to Jennie, front desk representative and doorman, Jimmy.  They both exceeded my expectations during my stay last week end.  Free wi-fi in the lobby.  Pricey like most hotels in the Times Square area.

28/11/11 | Link | Rating: 4.0
23. Andrew W.
Four Star..... is what they wrote on the black & white
Five Star...... is what you will be getting at this awesome place

Perfecto... Perfect 10... Absolutely beyond expectation of excellence...

No matter you are here for business or leisure~
you can taste the world class destination-Time Square at the fullest!!

The room/suite, is just warmy
The service, simply to up close & personal

I was there in NYC for business, and this temporally home of mine was the highlight of the trip... without exaggerating...

Sweet King size bed~ is the Hilton comfy standard
The suite comes with its own separate flat screen TV, yup, you will be getting two tvs in one check-on
a mini bar with a sink in the suite~
and a sofa that you can always un-fold to be a sofa bed...

love this place~
by stopping by here, everything in NYC you've heard about is just within reach!

you really outta come and check out what East Coast can offer~
and this is THE only choice of yours, if you want to stay at the heart of Time Square!

25/05/09 | Link | Rating: 5.0
24. Anika H.
I stayed at the Doubletree a few weeks ago for 2 nights and was okay, not great. But the location is perfect and the chocolate chip cookies are good. Two star off because the front desk employees weren't as accommodating as I'd expect from a Hilton group hotel. Probably wouldn't stay again but it's mostly because there's so many other places to explore/stay the next time I visit.

19/04/12 | Link | Rating: 3.0
25. PWL P.
Terrific hotel and yummy check in cookies careful they have nuts.
The only reason not 5 stars is for such a nice room why would they put such an uncomfortable low budget couch? We normally stay at the Midtown Hilton but wanted something near the cities action. The 3 nights we stayed the only problem we had was the uncomfortable couch. We stayed in one of the top floors and had great views.
The breakfast at Ginger's was very good.
The bartender got the drinks wrong but I was happy with scotch on rocks instead of scotch and soda (was late and he had only 2 other people at bar and I love scotch on rocks)
Front desk clerks are awesome the concierge desk constantly busy and like all hotels depends which one you get to how good they are.
Housekeeping was excellent

30/05/11 | Link | Rating: 4.0
26. Karen F.
Right in the middle of all the excitement of Times Square. Great room for family of 4, booked room with Times Square view, and they put us on top floor - Amazing!! Bring your ear plugs and you will sleep great (comfy bed). We got soaked in a downpour, asked the desk if they had a fan we could borrow, 10 min later they delivered and we had dry shoes for the next day.

27/05/13 | Link | Rating: 4.0
27. Linny H.
Good:
-free breakfasts
Bad:
-b/c of delay of cleaned rooms when checking-in (waited almost 2hrs)

Good:
-great location in the theatre district
Bad:
-crowded with tourists and hawkers

Good:
-superb view from 36th floor
Bad:
-bright lights from billboards that blink in many colors at night

Good:
-nice room with daily maid service
Bad:
-maid hates me (she withholds toiletries)

Good:
-worth it when you're on your feet all day and want to crash comfortably
Bad:
-pricey for one bed suite

28/08/07 | Link | Rating: 4.0
28. Alicia S.
Stayed here for an overnight to celebrate a friend's birthday.  There were 4 of us and we got a room that had a small living room with it.  VERY expensive.  But the location couldn't be beat.  And the views!!  Windows all around our room and we got incredible views of the city, no matter where we were in the room.  Our room was on the 34th floor, so even though we were in Times Square, there was no noise at all.  The hotel itself is gorgeous and immaculate.  The staff couldn't be more friendly or helpful.  The lines for check in and check out were extremely long though, and parking is $40 a day which we didn't find out until we checked out... yikes!  It was fun to stay there for the night but I can't see myself doing it again, you can get another hotel room for half the price and be within walking distance from Times Square.  For the amount of time we were in the room, to me it wasn't really worth spending that kind of money.

29/03/13 | Link | Rating: 4.0
29. Helene H.
I want to break this review in to two areas? The hotel that was great and the concierge that was very disappointing. Unfortunately, there is no way to review them separately and still give the information to people exploring the hotel.

I have to say BEWARE OF THE CONCIERGE! DON'T TRUST THE CONCIERGE TO BUY BROADWAY TICKETS. I went to the Concierge desk to purchase show tickets.  I was interested in the Book of Mormon and Motown.  The Concierge, Laurie, at the desk told me she had both shows.  She also said that all of her tickets were in the Orchestra or the next section and that all tickets had good visibility. She made the phone call to get the tickets and said that Motown was sold out, but that she could get Book of Mormon.  She kept saying thank you to the person on the phone and we are so lucky to get this.  It was BS!!! We were in the very last row of the Mezzanine (balcony) against a wall and under a giant air conditioning vent.  I tried to sit on my legs and still couldn't see the stage over the heads in front of me.  It was cold and uncomfortable and the theatre said there was nothing they could do. I knew I was paying a premium for the tickets...in this case it was double the face value. But I expected to get what I was promised. I am still waiting for a response from management of the "contract Concierge" company.

As for as the hotel, I was very satisfied.  From the front desk to the room, everything was good.  We got warm cookies and a warm reception.  The hotel was right on time square overlooking the TKTS booth.  There was a lot of activity and the fun signs I hoped for.  We were very centrally located and in the middle of the action.  With the windows open you could hear the entertainment in the square, as well as the traffic and horns blowing.  With the windows closed it was quiet.  The room was clean and roomy.  The all suite hotel had a small living area in addition to the bedroom.  It was perfect for us because I like to get up earlier and have coffee, while my other half sleeps. There was a small sink, refrigerator and microwave.  They had nice Crabtree and Evelyn Citron toiletries for our use. I appreciated the security provided by the hotel.  As the doorman said, this is a high risk area...because there is a lot going on.  Be sure your key is ready when you get in the door because they won't let you in without it. They do this for your protection.

Although it is expensive to eat in NY, there are affordable options.  If you stay here, check out Havana Central right around the corner.  They have a Happy Hour menu with food and drink options.  The Mojito's were authentic and delicious.  It sounds funny, but I can't wait to go back for the fried pork.  The chunks of pork are marinated, cooked and fried.  It is served on top of fried green plantains and garnished with pickled onions and a delicious spicy and creamy green salsa. I would not go back to Carnegie Deli, even though we did have enough food for another meal.  I guess being from California makes the abruptness (rudeness) of delis hard to deal with.  They are not there to please you and they can't wait for you to finish and to move on to the next guests.

06/05/13 | Link | Rating: 3.0
30. Gene R.
This is the hotel to stay when you are in NYC.  Very convenient to everything.Planning our next trip and we will stay again....
Safe and family friendly.. CLEAN and staff was wonderful...

Family of 5 we were comfortable....

only wish the starbucks was free...2.99

18/07/11 | Link | Rating: 5.0
31. Missina S.
GREAT VIEW!!!! Large room for NYC. GREAT location. We stayed here last year for our Knicks Game and were super pleased. This is literally in the heart of Time Square.  Great service, lobby folks are friendly and helpful. Food service was good. Food tasted good, not good enough for what you pay but good.  Rooms were clean, Flat screen tvs, walls are sound proof couldn't hear our neighbors. We had an exec suite corner room which was nice. Parking is valet and pricey but worth it.  We had a great time.  Would definately stay again! We love hilton...

05/01/12 | Link | Rating: 4.0
32. Sandy H.
I am very fortunate that my mother works for a Hilton hotel.  It was because of her Family Travel discount that we were able to stay at this wonderful hotel last summer for 6 wonderful days.

I had been to Times Square before, but never stayed in a hotel here until now.  We were dropped off at the entrance of the hotel and I noticed immediately that we were entering a secure building.  Security and the bell men were at the door to greet us.

I was amazed by the beauty of the lobby.  It was hip and chic, which was surprising considering there were dozens of kids under the age of 10 running about the lobby.  I later found out that this hotel is perfect for families.  Can't wait to bring our son with us next time.

We were checked in by Damaris, a friendly and helpful member of the Front Desk staff.  I was relieved to get my chocolate chip cookie -- one of the perks of staying at the Doubletree.  We received a fabulous view of Times Square, but sadly, it was short-lived.

Upon entering our room, I discovered that we were given the wrong type of room.  Since my in-laws were to join us, we needed a room with two bathroom doors.  Not only that, but there was a yucky hairball between the toilet and tub.

We called the front desk and they immediately sent in Ms. Odette, the Housekeeping Supervisor.  She was very apologetic and said that we would be given a free Breakfast buffet every morning until the end of our stay.  We ran into her a few more times during our stay and she remembered our names each time and asked how we were enjoying the hotel.

Unfortunately our new room wasn't ready, so it was back to the lobby we went.  Damaris sensed my frustration and fatigue.  It's a 10 hour flight from Honolulu!  She knew that extra cookies would help me feel better, and lucky for me it did.  We were then given the correct room on a high floor.

We looked forward to breakfast each morning -- not because it was free, but because it was truly a dining experience.  The morning staff at Ginger's provided stellar service and we were always greeted with a smile with our cup of coffee.

Despite being smack dab in the middle of Times Square and being around so many families, it was very quiet at night.  It was a very spacious room and it was quite comfortable for the 4 of us.

It was a somewhat rough start in the beginning, but that's all water under the bridge because of the wonderful experience we had.  I cannot wait to visit NYC again and I can't think of anywhere else to stay besides the Doubletree Guest Suites.  It's like they're already a part of our family!

28/02/11 | Link | Rating: 5.0
33. Thanh L.
Awesome! Stayed here fo' freezy. Hey! Ya gotta take advantage of the perks of traveling for work! Diamond members check-in on the 1st floor. Everyone else, check-in on the 3rd floor.

The rooms are HUGE by NY hotel standards. Clean. You can open the windows for fresh (???) air. Was on the 34th floor and water pressure was good.

With everyone complaining about the lights and overstimulation staying in Times Square...all I have to say is, you're on vacation! Who needs sleep in NY?! If sleep is your thing, that's what the heavy curtains are for. Otherwise, take advantage of the fact that you're in the middle of everything and subway stations are a few steps away.

02/04/11 | Link | Rating: 5.0
34. Antonio B.
Decent sized suites in times square, enough for 6 adults. I've stayed in apartment rentals and other sheik hotels in NYC, and I was impressed at the size of the rooms at the Double Tree compared to those others. Plus the station for the NQR is right there. Definitely worth the money.

31/05/12 | Link | Rating: 4.0
35. Michael P.
This is a good hotel to stay during a visit to the greatest city in the world! My wife and I stayed here for a two day, one night trip (date night). Besides the crowded location because of times square everything was perfect. The customer service was A+, the room was also on point! I will def stay here when i come back to see another broadway show etc.

10/02/12 | Link | Rating: 5.0
36. Terry L.
The hotel is in a good location, in the middle of the Times Square hustle and bustle.  That location is both a blessing and a curse; you're in the middle of everything but the activity there can be overwhelming. The staff was friendly and helpful and check in/out was efficient.  The room itself was dated and in OK condition, but nothing great.  On a return trip I'd probably look elsewhere.

01/07/13 | Link | Rating: 3.0
37. Gary L.
Another day, another hotel. In this case though, there is much to like about the Doubletree Guest Suites. Location, location, location. Located at Times Square and adjoining the QNR subway lines it's easy to get anywhere.

The rooms are much larger than average for New York, so you don't at all feel claustrophobic. Water pressure is great, and it is very quiet, though I did open the window so I could hear the sounds of the city.  

This could become one of the truly fun hotels in the Doubletree line, if they could bring a bit more life into their lounge, and update the room technology. All in all a great stay however.

13/01/11 | Link | Rating: 4.0
38. Addison P.
** Traveling with young kids ***

Extremely happy with our stay here.  It is located at the northern end of busy times square.  There is a ton of foot traffic.  There is an northbound/uptown subway stop right next to the hotel.  And the downtown subway is across the street.

We were traveling with young kids (under 2 years old) and the extra room was a huge benefit.  The free breakfast we got as gold members is nice for one meal (we got sick of it after that) but it is convenient to get the young kids something to eat before we head out.

It is not a 5-star hotel here.  It is more like 3.5 stars.  The lobby and elevators are really kept up.  But the rooms and hallways are outdated.

But the most important thing is that the couches and the bed is comfortable clean and kept up.

I wished we could stay somewhere away from the busyness of times square but we were using our hilton points and there weren't any embassy suites close by.

FYI.  If you have strollers the subway exit/entrance with an elevator is 2 blocks north of the hotel.

09/07/11 | Link | Rating: 5.0
39. SS J.
I recently stayed at this hotel while again on a business trip that required me to stay in Times Square and I have to say that I have FINALLY found the perfect Times Square hotel! My experience as a whole was excellent, and for those of you that read my reviews you know this does not come often in terms of hotels.

The initial entrance into the hotel is a bit small and dark but this did not bother me. The areas is secure in the evenings such that you are required to show a room key before accessing the elevators that take you to the lobby once you have checked in. The lobby of the elevator is small though well laid out. There is a small bar adjacent to the check in desk but even with it being super bowl Sunday when I checked in the noise level was barely noticeable. Check in went quickly with no wait.

All of the rooms in this particular hotel are suites which I very much enjoyed and that would be *perfect* for a family. Upon entering the room you find yourself in the living area which consists of a work space, pull-out couch, TV, mini-bar, refrigerator, microwave and small sink. The room has a nice amount of space compared to the normal room size of a room in NYC. The living area has almost floor to ceiling windows that overlook the TICKETS booth in Times Square and several of them open a small way. The living room leads to a nice sized bedroom with a king sized bed and off of the bedroom was an equally nice sized bedroom.

If you are a business traveler, there are plenty of power outlets to be had in various locations around the suite including on the lamps next to the night stands. There is also a nice sized desk/work space. The noise level was non-existent even with a massive Super Bowl party on the streets below. My particular room was near the elevator and still I heard nothing.

I will definitely be staying in this hotel again and will recommend it to friends and family traveling to the city. And for emphasis, I will repeat,  I have FINALLY found the perfect Times Square hotel!

13/02/12 | Link | Rating: 5.0
40. Alexander R.
I've stayed at the Double Tree in Times Square two or three times, and I have to say I've never been not impressed.  If you drive into the city, which I have two times, it's nice that the valet will park your car for you, and you can pick it up in the garage for about $10 less per day.  However, the location makes it confusing on how to drive in.  If you do, drive from the Lincoln Tunnel to 6th Ave, and make a left on 47th.  Hotel is on the left, you'll be glad you went that way.

Anyways, back to the hotel.  At 42 stories, it's pretty darn big - bigger than you'd expect.  The rooms are a decent size, with a one bedroom suite being able to sleep four people, and a two-queen sized bed suite is able to sleep about the same, if not five people.  However, the one-bedrooms that overlook Times Square are quite small and cramped compared to the other suites in the hotel.  Trust me, you have to sleep in complete darkness, the suites facing Times Square will not cut it - the curtains are not black out, unfortunately.  Our last room, the two queen beds, had two sinks in the restroom - better for a family.

The bar is a great place to grab a drink, but skip the morning Starbucks kiosk - it only serves coffee, at a more expensive price than the Starbucks about two blocks away.  The restaurant, Gingers, is kind of overpriced and not very intimate.  Avoid breakfast unless it is free - touristy types eating from a buffet with warm-ish food.  My mother and I got there at 10 am, and the eggs were cold, the bacon was kind of undercooked.  

Staff is friendly and always willing to talk.  Most are longtime employees who live in Manhattan, and can maybe tell you a secret spot to eat at.  Concierge is pleasant, but I do suspect a bias.

Smokers, I wouldn't really recommend this hotel, because it is located RIGHT in the middle of everything, lots of passerby's and such.  Plus, when Priscilla: Queen of the Desert (The Musical) lets out, a huge amount of people just flood the entrance and stand there.  If you don't mind walking across the street or around the corner, you'll be fine!

I didn't give a fifth star due to some of the less than impressive bathroom features.  First time I stayed here, the shower was clogged, and the last time, the toilet made a funny noise when you flushed it.  Kind of like a long flatulence noise.  

Either way, don't make that your defining factor: the real charm is that it is within a good walking distance of most of the major subway lines, and hailing a cab is very easy.

27/07/11 | Link | Rating: 4.0
41. Tom Y.
I was here on a long weekend for the sole-purpose to partying in Manhattan.  When the taxi pulled up I was befuddled because i couldn't really find the entrance until I saw the doorman.  This place is right in the middle of Times Square, only the Marriott has a better view and they were sold out at an affordable rate the weekend I was in town.  It was weird taking an elevator to check-in and taking another elevator to my room which they upgraded me because been a diamond member, I had an incredible view of Times Square in my room with my complimentary water and snacks awaiting for me.  

I m in my mid-20s so when off-course people gave me and my friend looks, like we were out of place or something but the service was great.  My friend drove in from Ithaca and when we went to get his car they were you know you can save yourself $10 by just walking half a block to the parking garage and they will bring your car out.  This what I am talking about.

The only thing I didn't really dig about this place is that it lacked a lounge or something where we can hangout and get a drink before we stepped outside.  Because of the feel of this place, unless you really want a suite this place is great for leisure and not business.

18/06/09 | Link | Rating: 4.0
42. Madeleine T.
I've stayed here twice last year, and it's my favorite place to stay in NYC to be close to all the action!

This is not an ordinary Doubletree. It has the amenities and extras as a Kimpton. (yes, I'm a Kimpton snob). Being right in Times Square i thought the hotel would be sketchy, security wise and noisy and loud. That was not the case.

The cookies they give you when you check in are delicious! Nice and warm and tasty! But this isn't a review on the check in cookies ;)
The free breakfast is ALWAYS a plus for me, especially when its a pretty large buffet like this doubletree has with an omlette station. The service here at this hotel is overall, incredible (I stayed here once in February, and came back in April, and the breakfast staff remembered me!- and my soymilk request) They are absolutely accommodating here and do everything to make your money worthwhile. The rooms here are not that small, as would be expected for a Times Square NYC hotel. Pretty roomy and everything is updated, clean and the design is sharp. The views from the room are always fabulous as usual.

I really love this place! While Times Square may not always be a ideal location to stay, I would definitely recommend this Doubletree! Cheers!

05/01/11 | Link | Rating: 5.0
43. Becca N.
Want a view of the square? Get a room by the elevator. There are three on each floor and they are the only ones that overlook Times Square. Fridge, minibar, free continental breakfast, free wi-fi (HiltonHonors), coffee, tea, HBO. Quiet rooms even by the elevator and over the square. Windows open to let in cool air, AC in unit, fold out sofa bed, down alternative pillows and blankets, large closet and dresser drawers. Great size room for NYC. We can see Jersey and the Hudson from our windows on the corner. centrally located to a theaters, TKTS, coffee, music, etc. it's just a great deal all around. In room safe, microwave (above coffee pot/sink). Great staff, front desk was informative and polite and "bell hop" was great at suggesting places to eat. (so are the cabbies!)

29/04/12 | Link | Rating: 4.0
44. RICK C.
Location.... and that's about it.   You would think in a establishment of this caliber that you would be comfortable. Not So !
 This place had the most uncomfortable furniture that I have ever sat on , I've sat in church pews that  offered more . Here's a question !
  How about free WiFi ? ....with the cost of these rooms do you think your making enough money to maybe offer that tidbit . Dollar for Dollar value , I would rather stay at  a travel lodge.  Sorry but free cookies won't buy you my return business.

09/01/12 | Link | Rating: 2.0
45. Yoshi M.
Absolutely the BEST place to stay in TS!!!

Price is reasonable for the amount of space (since they r all suites) you get since the other places are verrrry small compared to here.  Free breakfast for HIlton Honors member (woot!), area is PRIME but not loud.... Can't really complain about anything here!!!!

If you are into MODERN it's not the place to stay.... Very standard decoration... But who cares when you get thaaaat much extra space!!! :)

30/05/11 | Link | Rating: 5.0
46. John H.
I love this hotel. Located right smack in the middle of Times Square, this hotel will usually be the most bang for your buck. Because they are suites, it's like getting 2 rooms for one.

4 stars however since when times are busy, the price can get pretty outrageous. But such is New York, and often the city in general.

01/06/11 | Link | Rating: 4.0
47. Kelsey T.
NYC hotels, particularly those in the Times Square area often feature teeny tiny rooms at high prices. Doubletree Suites features rooms that are not only HUGE by NYC standards, but actually normal-sized by most standards.

Very comfy rooms and friendly staff make this a great pick if you want to be in the midst of the Times Square madness. Make sure you stop by the front desk and get a hot cookie. So yum!

09/06/11 | Link | Rating: 4.0
48. B Q.
I visit NY an average of 8-10 times a year and the Doubletree Suites is, without a doubt, my home away from home.  I cannot say enough about the staff:  Sam, the GM, certainly knows how to hire the cream of the crop.  Daniel, at the front desk, always greets me by name and knows my room preference; Marcos, my favorite bell man, and I have become first name basis friends, and all the staff at Gingers needs to do is see me exit the elevator and they know what to bring me (speaking of Gingers, the salmon is the best.)

Although I am not crazy about being smack in the middle of Times Sq. (the tourist trade drives me crazy), the hotel is quiet and secure.... I always feel safe and sleep like a baby when I'm there.  I can walk everywhere that my business takes me, thus saving on cabs, and, if need be, the subway is just downstairs. The rooms are LARGE - especially by NY standards and the rates are reasonable, depending on what time of year.  Ask for a room with a bathroom that has 2 doors - it does make a difference.

21/04/11 | Link | Rating: 5.0
49. Deon J.
I have a reservation for this hotel on New Years Eve. I cant make it and it is too late to cancel. I would like to sell the reservation. If you are interested send me a "compliment" to further discuss details.

Reservation was made on Platinum HHonors profile so guest will receive complimentary WiFi and Breakfast. Guest will also receive complimentary upgrade (if available).

27/12/12 | Link | Rating: 5.0
50. Jenn S.
This hotel was such a disappointment!  Our room wasn't ready until 7pm, instead of the standard 3pm check in time.  I had to keep checking back multiple times between 2:30 & 6:30, just to be told it still was not ready.  They forgot my prearranged champagne & cheese plate i ordered online.  They forgot the rollaway, then when they brought the rollaway, they forgot the blankets & pillow for the rollaway.  We never received the extra towels & toiletries we requested.  By far the worst part was the bar on the 5th floor, specifically Vallerie, the bartender.  We were given a voucher for 2 free drinks because our room was not ready.  We presented the voucher to Vallerie, and when we started to place our order, she told us we could have a beer or glass of wine.  I told her that i was not told that, so she held the voucher a few inches from my face, and told me to read the bottom.  I was so incredibly embarrassed & irritated.  We just got up and went to another bar across the street.  When i spoke to the manager, he did nothing to resolve any of the issues.  There are so many hotels in Times Square.  Spend your money somewhere else.

05/12/13 | Link | Rating: 1.0
51. Drew W.
Smack dab in the middle of the madness. Good service, nice sized rooms and comfy beds. Surprisingly quiet. Probably good for a NYC first-timer or someone who likes being in the middle of the chaos that is Times Square.

07/10/12 | Link | Rating: 4.0
52. Jim W.
Location, location, location.  Right in Mid-town, out the front door, turn right and down the stairs into the subway.
This is an all-suite hotel and for Manhattan you get a huge room.  We had a living room, wet bar with fridge, microwave.  Large bathroom, large bedroom.  Great for families.  Stayed on the 34th floor, great views.

Staff was outstanding, professional and always looking to be helpful.

The only meals we took at the hotel were breakfast, nice place to get omelets made to order, very good.

I would definitely stay here again.

15/07/07 | Link | Rating: 4.0
53. Dave B.
5 star location,  adults only, not child/toddler friendly.   Not clean by any hotel standards for Denver, Dallas, or Houston.  The room size is large if they put you in the handicap suits.  The maid service is not 24 hours?  Called to turn over the room when we left and they never showed.  Returned and room still not turned over.  Again for $525 dollars a night they could clean the room.  I like the secure entry lobby from the street but make sure you bring your key. Not worth the money.

22/05/13 | Link | Rating: 2.0
54. Randy W.
My wife and two daughters stayed here fora  Spring break getaway and used Hilton points for our visit. Overall the hotel could not have worked out better. It is right in the middle of the Time Square actions and convenient to all the shows and shopping. The suite style room allowed my teenagers to have a little privacy without getting two rooms. The hotel does have a little age on the carpets and hallways but not enough to really be a concern. Overall I would definitely Recommend this hotel especially with teens or children.

10/04/13 | Link | Rating: 4.0
55. Sam S.
Location wise this place is perfect, very central. We had one of the larger rooms with king bed and a sofa bed with a very nice view of time square. Nothing fancy, but the room was nice and clean. Good service, but the bellman has an attitude problem, we were two seconds late to tip him and he almost through our bags at us. Overall we were happy with everything.

30/11/13 | Link | Rating: 4.0
56. John B.
On my recent trip to New York we stayed here. It isn't a bad hotel but it isn't great either.

If you are wanting to be in the heart of a times Square you can't beat this location. The hotel is right at 47th and 7th. For a family visit to NYC the location can't be beaten.

The layout of the rooms is very nice for a family. The rooms are all suites with a separate living area that includes a pull out couch. This worked very well for us.

The biggest problem I have with the hotel is that it is somewhat rundown. The hallways are dingy, the lobby is too small and it isn't terribly clean.

I was unimpressed with the front desk staff and housekeeping was average.

In short, if location is the most important criteria in your hotel search and you can get a good rate I wouldn't advise against staying here. I just wouldn't have great expectations.

17/12/12 | Link | Rating: 3.0
57. Kathy P.
good location if you must stay in times square which I did for business.  polite employees and if you get a room on the 8th to 15th floor near the elevator you will get a great view.  Just ask

paid $300 or so per night.

04/05/12 | Link | Rating: 3.0
58. Theresa M.
My boyfriend and I had the pleasure of spending two nights at this hotel in Times Square in April during our visit to the Big Apple.

I can't lie I was very skeptical of this hotel because I was using a gift certificate for one of the nights that that I got from Doubletree's customer service to make up for a terrible experience I had at another location in Massachusetts.

However, I am so glad I gave them a second shot because they blew me away during this visit to Times Square.

Our room was phenomenal; complete with a fridge, microwave, two televisions, pull out sofa, comfy bed...and a decent view. The room and the hotel were welcoming and clean. I also highly enjoy the warm chocolate cookies that you receive upon arrival. The location is amazing and it was ridiculously convenient for what we had planned.

Service and housekeeping was great and exceeded our highest expectations. We have no complaints about our stay...anything we asked for was delivered promptly, efficiently and with a smile.

We had such a great time that the next time my boyfriend and I visit NYC we plan to stay at the Doubletree Guest Suites!

19/05/10 | Link | Rating: 5.0
59. Stephanie H.
Great hotel if you want to be in the heart of Times Square and walking distance to everything. When we checked in, we went up to our room and it smelled like cigarette smoke and had a barking dog in the room next to us. We called down and talked to the front desk and they were able to move us to a room with the same view. They had put us on a smoking floor originally so check to make sure the no smoking symbol is on your door plaque. We has a room facing in to Times Square on the corner so we had views in both directions. Definitely worth it just for the views. The room was clean (could have been a little more to my standard) and the bed was really comfortable. I was actually surprised how well the room was sound proof to all of the craziness going on in Times Square. If I ever needed to stay in Times Square again I would definitely return to this hotel. If I return to New York for leisure, I would stay somewhere closer to Central Park or fifth ave to get away on all the chaos of Times Square.

Just a little info for travelers... It is $52 flat + toll + tip for the cab ride from JFK to the hotel. It's about $65 each way.

09/02/13 | Link | Rating: 4.0
60. Sam P.
For our first trip to NYC, this was a great place to stay! It really is in the heart of Times Square. You can walk to so much or catch a tour bus or subway easily.
If we return, we will most likely chose a spot a little bit away from the Times Square Las Vegas-esque crowded feel.

We really spent so little time in the hotel, it didn't really matter what it was like. Overall, our room had a nice view over Times Square, and with the curtains pulled, there was very little light to get through. If you didn't pull the curtains right, you would get a little flashing lights from the big tv advertisements outside, but not too bad and the noise was surprisingly non-existent.

On one of our tours, the guide said that water pressure wasn't so great in places over 6 floors in New York, well she has never stayed here. The water pressure in the shower is nearly dangerous. It is intense. It could knock the skin off of older folks or the hair out of balding men. The wife liked it for getting shampoo out of her hair or what not.

They did have a nice little workout center, but i recommend heading down the street and running around Central Park.

i have really started to hate hotels that don't have free wi-fi in rooms. One of my only dis-satisfactions with this place.

The room service lady on the 28th floor was superb. On days we left the do not disturb sign up, if she was in the hall she would ask if we needed any towels or anything. Very nice.

03/10/10 | Link | Rating: 4.0
61. Shen T.
I'm not one to give 5 stars on many of my reviews.  I've had my share of travel since i worked for an airlines for the past 22yrs, and have had the opportunity to travel for both business and leisure.

This past week, my wife and I took our 3 kids to visit NYC for their very first trip since it's their spring break for TX.  i wanted to really impress the kids, and what better place than having a hotel near Times Square.  Actually, when I got there, I thought we were near Time Square, but the hotel is really right there....not much closer as it's right in front of the hotel.  Location, Location, Location....it's the best.

We were on the 34th floor, which was plenty high.  We weren't able to get the front of the hotel overlooking Times Square, but it was decent as there are plenty of tall buildings everywhere, no matter what direction you face.  The nice thing about this hotel is that all rooms are suite, so we had 2 double beds, plus pullout on the sofa for plenty rooms with the kids.  Our room had the microwave and fridge, which came in handy for all the snacks and drinks.

What we thought was continental breakfast for 2 (came with it), was actually full breakfast with everything.  Wasn't a bad deal.  Of course, we had to pay for our kids the first morning as the 2nd morning, kids wanted to sleep in, so it was just wife and myself.  Overall, we love this place.  We had used points as the $$ was quite steep.  But then again, for the location of this hotel, you simply can't beat it.  Will definitely try to come back next time with the kids as they get a little older.

17/03/13 | Link | Rating: 5.0
62. Lara A.
At first we were disappointed to find the hotel lobby and bar under construction. However, we were very happy to get an early check in. We were given a corner room with a panoramic view that was absolutely incredible. Our premium king suite was very spacious and we couldn't get over the fantastic view and location. At check out we were told the non-corner rooms are even bigger! It was 10degrees during our stay and we were happy to spend extra time in our room over looking Times Square. We had our two teenage daughters with us and they were comfortable in the living room area with sofa bed, their own sink, mirror and huge LCD TV. The manager Manny exceeded my expectations regarding a price adjustment. We have stayed at Hyatt, Sheraton, Westin, and W hotels in NYC. This Doubletree will be our first go to from now on. Super value!

26/01/14 | Link | Rating: 5.0
63. Kara R.
An excellent stay for an NYC adventure in the heart of it all!  Perfect location.  Outstanding hospitality.  Clean.  Secure.

I don't gush about service without being sincerely impressed, and I find myself relying more and more on these reviews from people who are looking for similar things - outstanding customer service, clean, affordable.  This spot hit the mark on all counts.

Having traveled to NYC for many events, this experience was one of our best.  This trip, we had three moms and three kids in town for a fun night - fundraising event at Carnegie followed by NYC fun.  Upon checking in, Daniel was very accommodating to our needs.  We even found a small-town-hometown connection, which made it that much more awesome.

Had an outstanding experience in our suite. Late night cocktails in the lounge were great.  Room service breakfast was a perfect special treat.  Leaving bags for the day was super convenient.  All around, staff was polite and pleasant.  This is on the list as a staple stay for the next adventure!

Thank you, Daniel, and staff, for the great stay!

18/04/13 | Link | Rating: 5.0
64. Meridith H.
For a good, touristy time in NYC, this hotel is awesome. The location is fantastic; you're right in the middle of Times Square, so there is no struggle to get out of the area after a late night at a show or at a bar in the area. On top of that, the hotel is on top of its game in terms of staff and housekeeping; we had a great time on our trip, and staying here really contributed to our positive experience.

26/05/13 | Link | Rating: 5.0
65. Melissa T.
I never thought I'd say this about a Doubletree, but it was kind of nice!  It's not my first choice Hilton property, but the location was unbeatable.

The first room we got was an upgraded suite, but the bathroom reeked of mildew.  The boyfriend asked for the Conference Suite, and to my surprise, he got it!  (I'm sure it helped that he was Diamond member.)  The views from that room were incredible.  It literally overlooked Times Square.

The room and bathroom could use some updating, but the service at this hotel was so awesome that I'm willing to overlook that.  We got a free breakfast for two, and the waitstaff there was so helpful!

22/09/10 | Link | Rating: 4.0
66. Jonathan V.
Terrible terrible business hotel Low end tourist location with loud children and an indifferent staff Do not hold a business meeting here

17/06/13 | Link | Rating: 1.0
67. Brent F.
Stayed here over the Christmas holiday a couple years ago.  It was the best location to stay at if you want to be in the heart of Times Square.  Complimentary breakfast buffet was top notch, smoked salmon and breakfast cooked to order.  Rooms were very small but all are in NYC. We were on a top floor so view were exceptional.

22/03/14 | Link | Rating: 4.0
68. Julie T.
It's quick and easy to get to from Port Authority. It's a clean hotel with courteous and professional staff. The cookies they give you upon check-in are so delicious. I've stayed here three times and plan on coming back again. I couldn't image staying anywhere else.

22/08/13 | Link | Rating: 5.0
69. Dan K.
If you want stay in the middle of the action in NYC, this is the place to do it. In real estate, it's all about location, location, location and you won't find any other place closer to the center of it all than the DoubleTree - it's literally in the heart of Times Square. Want to catch the subway? Head downstairs and walk a few dozen steps to the entrance - it's right there.

I stayed here one night in November 2012, and my family stayed in a suite. The room was nice, clean, and spacious - but a little dated. Not a lot - but a little. The elevator situation is a bit odd; you enter on the first floor and head up to the lobby on the third floor, and then you have to hike over to a second set of elevators to get up to your room. There are plenty of elevators and they are fast, but it's inconvenient to have to stop on the third floor and change elevators.

We ate dinner in the hotel restaurant - Ginger's - and that was a mistake. The food was overpriced (but expected, you're in Times Square after all), mediocre, and the service was absolutely horrible. I would never go back to this restaurant again.

Another dig is that the wifi was not free. C'mon DoubleTree, most places include complimentary wifi for guests these days, including many surrounding hotels. Fortunately I'm an AT&T subscriber and I was able to sign in without paying, but if you're not an AT&T subscriber, be prepared to shell out more money for Internet access.

In summary, the location is fantastic, the rooms are decent (albeit slightly dated), the elevator system is a bit odd, the restaurant service is horrible, and the wifi isn't free. So it was okay, but not great in my opinion.

27/11/12 | Link | Rating: 3.0
70. Martin B.
Awesome location, great views, good service. It's a little expensive but for the price I think it's worth it.

Only gripes: I wasn't sure if the internet was free or not. It worked without asking for any login for the first two days, then it stopped working on the last day. Hm. And the sofa beds are INCREDIBLY uncomfortable. The regular beds are great but my god, I felt like I was sleeping on rocks the whole time. If you're only here for a few nights they're bearable, but otherwise I recommend splurging for more beds or another room.

07/08/12 | Link | Rating: 4.0
71. L S.
My husband and I recently stayed here for our honeymoon. It  was wonderful! The staff, from the front desk, bell hop, and bar tender were all wonderful. We actually became good friends with one of the bartenders there. The staff is willing to help you with any of your touring needs or if you want tips on a good local spot.
Only reason why it isn't a five star is the house keeping. While they always made the bed and changed the towels, they didn't refill the coffee in the room, change our glasses for water, or remove our glasses from drinks the night before. It's a really simple thing, but for a couple that wants to get up and go everyday, having the coffee in the room is a big plus.
While they are suites, you need to remember, it's NYC, so the room will be smaller than you are expecting. I think the room was perfect and fit all of our needs! Will definitely go back!

23/09/13 | Link | Rating: 4.0
72. Joseph D.
I ended up staying here for a night and the place was great.  I've stayed in many hotels, many much more upscale than the double tree but I was shocked with the quality of the rooms, helpfulness and friendliness of the staff and amenities including the 24hr gym and business center.  Upon entering we were greeted with amazing chocolate chip cookies.  We ended up with a suite on the 41st floor with an amazing view and the rooms were very large size considering the area with two tvs, king size bed, bathroom, small bar area with an addition sink, couch and desk.  For the price and area this hotel is unbeatable, can't wait to return.

30/09/12 | Link | Rating: 4.0
73. Jackie O.
Its outstanding feature is its proximity to the theater district.  Traffic in the city can be so burdensome and tiring, both on foot and driving, navigating through crowds before and after shows, that sometimes a shorter walk to more modest digs is preferable to a long slog elsewhere, and the Doubletree owns an easily accessible corner in the heart of Times Square.  

I appreciate the secure entry lobby from the street where you must present your room key to be allowed into elevators to the standard lobby.  I found the staff to be efficient and businesslike.

The rooms are cozy but allow room to walk around in the separate sleeping and living areas.  Our views have been fantastic looking up 7th Ave.  While the living quarters are neat, the bleak hallways could use some color, new lighting, and carpet.  

Room service is prompt but dreadful.  What they do to a burger for $25 should be illegal, but considering the current mayor we should be thankful we are still allowed red meat in the city of New York.

The Times Square TKTS booth could not be closer where you can get tickets to shows at 50% discount and even free.  Lines form early, but it is certainly worth the effort, especially when getting there is as easy as falling across the street.  And why not grab something from the Roxy deli first to keep you company while you wait?

At the right rate this hotel is a good buy, but there are too many hotels to not shop around.

Enjoy the city.

09/04/13 | Link | Rating: 3.0
74. Stephen S.
Location: amazing

Breakfast: solid - no executive lounge though

Room size: all suite, relatively huge.

Cookies: make sure you get this when you check in, taste's like grandma's cookies

Parking: expensive $50+ but to be expected

Service: Decent for a Mexican hacienda but below par for a location near time square. Apart from a haunted hotel door,  bettlejuice arm chairs and pull out couches the location did what it was intended to do which is to protect you from the cold. Don't expect the elevators to work during your stay and certainly don't expect an explanation from the patron (5' 5'' cranky dark man) as to what happened. Do however expect to walk up 20 flights of steps only to find a blue latex glove laying on the floor next to your overpriced suite. This is all factual.

Door: room 2009 - door continuously shakes all night. Will keep you up if you decide to knock out in the living room.

03/01/13 | Link | Rating: 4.0
75. Nancy P.
I have to make it average because of the timing of the renovation at Christmas.  Once you left your room to was very difficult to get around the lobby.

On the positive side the rooms are large and comfortable and the breakfast is wonderful.

02/01/14 | Link | Rating: 3.0
76. Robbie D.
Surprisingly nice for NYC hotels, especially given the location and number of tourists. It's clean, the staff is vegas-style accommodating and the suites are spacious. It's a little pricey, but not much more than most hotels in the city.

06/11/13 | Link | Rating: 5.0
77. B R.
Great amount of space in the sites, especially for the location! The staff was always friendly and who doesn't love the warm cookies?! Be prepared for the hustler and bustle of NYC tourists if you stay here though...

18/11/13 | Link | Rating: 5.0
78. Gary B.
I decided to check off one of my "Bucket List" items and decided to make the journey all the way from Hawaii to NY City. I researched were to stay and decided on the Double Tree Suites in Times Square - What a great Spot! I loved that it was very centrally located in the heart of all the action, I couldn't have been more happy. The hotel was very nice and clean, I was worried after reading about bed bugs all over the hotels in NY, and was very frightened as I have never came into contact with them before. I was very excited and pleased to see that there were no signs of any and that the room and hotel was very clean. I was very happy that every floor has an Ice Machine, some hotels have them on every other floor. Since this was a bucket list I opted to pay extra and get a corner unit that looked directly at the New Years Eve Ball and Times Square view - I highly recommend doing the upgrade and enjoy the fantastic view. This was the best vacation of my life, and would certainly stay here again.

29/05/14 | Link | Rating: 5.0
79. Nikki M.
Had the liberty of staying here on a business trip.. Virgin to staying in the heart of Times Square. Boy is it something different!  Naturally, the city life appeals to me so I loved that it was everything stereotypical New York.  Location couldn't be any greater.  The hotel is directly situated across from the center of Times Square.  Don't be deceived from the outside. First impression, this is it?  Once you enter the lobby, check in, go up to your room - do you only recognize how far up you really are! The hotel is pretty giving (larger than expected).  In actuality, once you enter the first set of doors, an elevator awaits you to access the lobby floor.

I was here for an apparel show that was actually held in the vicinity itself so my opinion may be bias to the general space of the room but for reasons of strictly stay I would say they are very accommodating for the typical city type.  

We had the One bedroom suite with living room.  Included wet bar and mini fridge.  The living room provides an entrance to the bathroom and the bedroom also has direct access to the bathroom so might I add perfect for sharing. Bedroom was a decent size.  Bathroom can be best described as more of a hallway with a shower/tub combo at the end.  Dual sinks are also included - another plus for sharing.

Our room was situated among the highest floors so needless to say the views from the window were spectacular!  Even more so breathtaking at night.  I had no concerns with the "non black out" curtains.. I actually preferred it open during the entire length of my stay - The city doesn't receive so much sun due to the plentiful skyscrapers and at night everything lights up so easy on the eyes which gives a generous night light.

Surprisingly very quiet considering you're in one of the noisiest cities in the area.  From the the moment you enter the lobby, you would have never noticed you were among one the finest tourist attractions in New York.  

Housekeeping was up to par every morning 8 AM on the dot.  Ran into some
Issues with the mini fridge but service was very attentive at all incidences.  The doormen/bell hop were also all very friendly and had problem locating cabs for you.  

TIP!: forgot the name but located on Broadway just outside the hotel to the right on the left hand side is a delightful restaurant serving breakfast, lunch and dinner (they even deliver directly to your hotel room) - we only ate breakfast here almost every morning of the week - wide range of choices - very traditional, affordable mom's home style cooking with fast service.  Satisfaction to jump start your day!

Times Square itself is absolutely amazing.  There is truly nothing else like it (have yet to visit Tokyo). I agree this a perfect place to stay if you are interested in exploring the area.  Everything is walking distance but even better - walking distance with an awesome view from every single angle.  The atmosphere definitely absorbs you.

04/01/12 | Link | Rating: 4.0
80. Stuart G.
We stayed here March 9-13 and had a blast. Great location in the heart of Times Square.
Staff was wonderful, the breakfast was good and the rooms were great.
My opinions are a little biased because I am a Hilton Diamond member so my wifi and breakfast is included. I stay at Hilton properties 100-125 nights a year. This was a very good one.
The rooms are a little pricey but you get what you pay for, a roomy 2 room suite in the heart of NYC. Multiple subway stops close by. You can walk everywhere from here.
This is my 7th different Hilton property stay in the city and is my favorite.

16/03/13 | Link | Rating: 5.0
81. Kimmy R.
This is a great location if you want to be in the middle of Times Square. The outside entrance gets packed full of people. But, it was June so what can you expect?

The staff was very freindly. Everyone we encountered were great. We had breakfast included with our room. The staff was very pleasant tand there was a rather large variety to choose from.

The suite was perfect for 4 woman and all of our stuff. The two sinks and large mirrors were nice for getting ready. I slept one night on the pullout sofa and it was probably one of the most comfortable ones I had slept on.

All in all it was a great stay. I feel it would be great if you had kids and wanted privacy. I plan on going back in September with 4 other girls. This is probably the only hotel in the city large enough to accomidate us.

19/06/13 | Link | Rating: 4.0
82. Jeanny M.
When we were planning our New York trip, the hub asked me where I wanted to stay. I said that I wanted to stay in the middle of everything!

This hotel is definitely in the middle of everything. But then, I started to get anxious because every time I told someone where we were staying, they said it was absolute hell because it was in the middle of everything. Oy.

Fast forward to our trip and it couldn't have been more perfect. From subway to the hotel, easy (then again, we had our relatives as guides for the first part). We stowed our bags in a couple hours early (no big deal) and then were able to check in an hour early with a free hotel upgrade to the 43rd/top floor. Score! The 3rd Floor lobby area was bustling with people coming/going, along with those lounging in the Ab Lib Lounge, but it was easy to find our way to the elevators.  

I also have to mention the warm chocolate cookies because they were awesome. Thanks!

The room was large, bright, clean, and well-stocked. We called Concierge a few times for random questions and found them very helpful each time.

Due to my husband's HH status, we received complimentary breakfast buffet and wifi. Normally, it's $30pp! It's a nice spread, but I'm glad we didn't pay because I would have felt the need to eat $30-worth of food every morning. The buffet was in Gingers on the 5th floor. Occasionally the line to get in was long but we only ever waited several minutes. Various servers would appear with juice, coffee, refills, or whatever you needed. But there's an omelet bar, waffles, eggs, sausage, bacon(pork and turkey), corned beef, lox, bagels, pastries, cereal, oatmeal, fruit, blintzes..it was nice, but again, not sure if it was $30-nice.

The view from the 43rd floor was great. We often left the curtains open to look out onto the city as we ate or talked about our day/plans. The curtains were quite good at keeping those famous ads from interfering with our sleep and we slept SO GOOD on these beds with their pillows. I might even say I slept better in it than my own bed (which is pretty damn good).

And so, we were incredibly pleased with our stay at the Doubletree and would definitely stay there again!

Tip: If you check into the hotel on Foursquare and link it with TopGuest, you'll get 50 HH points each time. It's small, but eventually we'll have more to come back!

04/01/12 | Link | Rating: 4.0
83. 415mama M.
I just stayed at this hotel Jan, 27th - Jan, 31st 2013.  I did not want to leave!  

Check in was a breeze and as we arrived a tad early, we were able to leave our luggage and the front desk were to call us if our room was available early.  Low and behold the cell phone rang  as we were  taking in Times Square!

Let me say the customer service here was fantastic, with the exception of the late night grumpy 3rd floor janitor. lol     Now, on the other hand, Manny WAS OUTSTANDING!    Manny*   is absolutely a STAR!  Iam huge on Customer Service, working at UCSF Medical Center, customer service is very important and can make or break an experience.  I hope management realizes just what a star they have and how he truly goes the extra mile.  He made my first trip to NY so very special.

First thing I did upon entering the room was look for bedbugs...with a fine tooth comb LOL.. NOT A ONE.  The bed was very comfortable, my view was amazing, the suite was clean, (slightly dated decor, but very, very clean and well maintained)

Housekeeping were sweethearts and I felt very safe in my suite with security on the first floor at all times of the day and night.  Times Square can be a bit sketchy late night.
You are right in the middle of Times Square, cabs everywhere, I personally do not recommend a car parking is VERY expensive everywhere in New York.

My daughter and I had a wonderful birthday experience with Double Tree Times Square and I for certain am going back!!!

07/02/13 | Link | Rating: 5.0
84. Natalie M.
DoubleTree Suites by Hilton is perfectly situated for total emerson in New York City's theatre scene. The location could not be beat. Within walking distance, and by walking distance I mean
"elderly grandparents with a walker" walking distance, not "Olympic Runner" walking distance, of all of the major theaters, great restaurants, Walgreens for staples (snacks, toiletries), food stands, Starbucks, M&M World, and not to mention Sephora, in case you need to put your face on for your night on the town.

I admit I love Hilton Hotels, and enjoy DoubleTree because of the cookies you receive at checkout. For suites I usually go with Embassy Suites, so I thought the DoubleTree would be similar, and it was. When traveling with a group, or with friends, suites are a great idea, for privacy, sleep styles, entertainment choices (reading vs. tv at night) etc. The suite includes a fridge, microwave, safe and coffee maker, you  will not go hungry or thirsty during your stay.

What keeps this review from being five stars is

1. The bathroom- I expected a nicer shower (with a better shower head and space for toiletries) and for the cleaning to be more detailed.

2. The breakfast- I do not expect hotel breakfast to be "amazing" but I was disappointed. My pancakes were light and fluffy (and cooked too order) but my eggs were a watery mess. I truly regret getting buffet my last night in NYC, I would've done better heading to Starbucks.

The location, price, and room size is so amazing that I still give this hotel four stars. I will be back, unless my price point changes and I can afford to stay at The W.

05/03/13 | Link | Rating: 4.0
85. Rich H.
Update based on a 1 night weekend stay:
--for calibration, 98th hotel review
--best tourist location
--huge room for midtown, in true suite
--microwave, quiet (!) refrigerator, in-room safe
--quiet, with little noise from hall and no noise from adjoining rooms, even though I was closer to the elevator than I like
--speedy elevators
--scored early checkin
--decent fitness center
--good security
--great Continental breakfast, including first ever sighting of steel cut oatmeal
--close by Fresh & Co as well as Financier Patisserie, 1211 Sixth Avenue in the open air alcove between 47th and 48th, mid block.  Google Maps has the location right.  Other cheap food options close by, too.

28/04/12 | Link | Rating: 5.0
86. Jordan F.
After reserving connecting rooms two weeks prior, and confirming them three hours before arriving, them giving them away at 1:00 am with three small kids is just astonishing.  Terrible service, internet is abysmal, and overall the experience was terrible.  Avoid at all costs!

24/10/14 | Link | Rating: 1.0
87. Kate B.
I recently stayed here for the first time and was really impressed.  The staff were very nice and helpful, probably the best I've experienced at a hotel anywhere. I arrived several hours before check-in time, but was able to go ahead and check in because my room was ready.  The room was very clean and the view was amazing. I had an ADA accessible room because I use a wheelchair and found that it was generally fairly manageable.  The area around the bed was a bit narrow to get around and the towel racks were not lowered, but all in all, very nice.

13/11/14 | Link | Rating: 5.0
88. Vishal S.
This is an awesome location for a hotel. The rooms are nice - we had a suite and the good thing about the suite is that there is a door on the main room so that we had privacy from the "living" room area. The pull out sofa bed was nice too - firm and almost like a regular bed; definitely not the lumpy and springy sofa bed you see in other hotels.

Plus our view of Times Square was priceless - to be on top of it and at a resonable rate if worth the trip!

31/07/12 | Link | Rating: 4.0
89. Sarah D.
Location, location, location! This hotel is right in the heart of all the action and within walking distance of some great restaurants and shows. Room are on the large size for NYC. Every single staff member we encountered was super nice and accommodating. Special shout-out to Michael at the front desk, that went above and beyond. Called down for a snack; was told they did not have what I wanted, already in my p.j.'s I opted not to go out of the hotel. About 5 minutes later there was a knock on my door and the chips and diet coke I was craving. Can you believe that?! We will definitely be back!

19/02/14 | Link | Rating: 5.0
90. Whitney G.
We are RIGHT in the heart of Time Square. Our room is spacious and unbelievably quiet for the location. We were on a back corner of the 9th floor. The view isn't great because we are in an alley, but I don't care because it is sooooo quiet. Never heard any other guests and had the best night sleep I have had in a long time. The beds are very comfy. I usually take off hotel bed spreads right away, but these were so crisp and clean smelling that I didn't want to. Our room had a sitting area with a pull out sofa , a separate room with two double beds, and nice long big bathroom and an extra sink/ vanity area in the sitting area. I was seriously impressed. Oh! They gave us cookies as a treat at check-in and they have security at the entrance.  Definitely will come and stay here again.

27/04/14 | Link | Rating: 4.0
91. Asish P.
Hotel was great... right on Times Square.  Checkin is on the 3rd floor, which takes you immediately away from the craziness that is manhattan.

The staff was friendly, and even upgraded our room to a high floor, which had a partial view of times square, and a direct view of the sky scrapers and central park.

Room was great... and space is a valuable commodity in nyc.. so having a living room, kitchenette, and a bedroom was very luxurious.  it was also nice to have a fridge, etc. in the room.

We were able to get to all of the local attractions (The tree, times square, central park, 5th ave, etc) within 15-20 mins.

Breakfast, which was also included with our stay, left a little to be desired.  omelet station  cook seemed upset, and overcooked everyone's orders, unhappily.  In his defense...  it is a lot to cook omelets to order for  a long line of people... as well as take room service orders, and also cook waffles and pancakes.  he really should have had some help.

Some of the items in the buffet were also empty when i went up.... and it took time for them to be refilled.  The breakfast was the only reason this review is 4 stars... otherwise, it would have been 5!

Great hotel, great location, and very reasonable prices.

27/12/12 | Link | Rating: 4.0
92. Jeff F.
I was baffled that a random Doubletree in Times Square got such great reviews, but after staying there, I have to agree with Rich H's list:
--huge room for midtown, a true suite
--quiet, with little noise from hall and no noise from adjoining rooms, even though I was closer to the elevator than I like
--speedy elevators
--decent fitness center
--good security

Also worth noting it's a great night's sleep. I'll absolutely stay here again if I need to be in Times Square.

19/09/12 | Link | Rating: 4.0
93. Jiateng C.
The location is quite good, next to Times Square and the subway station. But I must say that the Internet is too bad!!

23/12/14 | Link | Rating: 2.0
94. Haytham B.
The hotel is great. Not cheap, but location and service is impeccable! Totally worth it! Next time I visit NYC, I must come back here. Recommend it

27/09/13 | Link | Rating: 5.0
95. Andrew F.
Just left from staying at Doubletree. This was a great hotel that had everything you want,

Location: Steps from Times Square, Broadway, Rockefeller Center

Rooms: Beautiful suites on all floors

Food: Ad Lib bar in lobby, Gingers Resturant that serves breakfest, lunch, dinner.

Other comments: Staff was very, very, freindly and attentive. They finished all tasks quickly and cheerfully. Today at breakfest, the chef who takes short orders like (pancakes, waffles etc.) was one of the nicest people. I highly recommend this hotel to anyone!

16/12/12 | Link | Rating: 5.0
96. Josh C.
Seems like a great location... however, good luck when you are trying to get out of times square.

The rooms are quite expensive but you do get what you pay for; a specious room with a decent view. Upon entering the lobby you are asked to present your keycard every time. This was a bit frustrating for me because I had people come to my room for my birthday and each time someone came I had to get a phone call or go to the lobby and get them.

During my visit there was construction outside which blocked the sign to the hotel so it made it very difficult to find. Be aware of this.

Overall, I don't think it was worth the money and inconvenience of getting in and out of times square.

23/05/13 | Link | Rating: 3.0
97. Erin P.
Upon arrival, we (4 of us -- me, husband, son and daughter) were greeted by a bell-hop who took our bags upstairs to the reception desk. The lobby is under construction, but we did not have a problem with this at all. They discreetly hide it the best way they can. Check in was a little chaotic. Receptionist seemed rushed since there were so many people waiting. Double Tree is known for the fresh baked cookies upon arrival and I was very disappointed that the receptionist did not offer our family any cookies. I saw other families getting some -- therefore I had to ask twice. Because we requested to stay on a "high floor" to get views of Times Square -- we were pleasantly surprised to get a suite on the 43 floor (the highest). Only problem with a "high floor" -- heat rises. On warm days it does not cool down easily -- we had to ask for fans because it was stifling. In my opinion -- the suite was very nice and spacious for NYC. The beds and duvet were exquisite. Hands down --the most comfortable beds we have every slept on in a Hilton. The views were breathtaking. We were so pleased. We could see the Empire State Building as well as the bright lights of Time Square. In a great location for Broadway shows, shopping and sight seeing. The only other negative experienced we had was with room service. It took them almost an hour and a half -- and our order was wrong :( The concierge never steered us wrong. Every suggestion she gave us was "spot on". We intend to us this location again when we return to NYC.

18/04/14 | Link | Rating: 4.0
98. Tiffany H.
I have been meaning to write this review and so my review is actually over a year old, although just posting it. Take what you want from it and leave the rest. Have stayed here three times. What a wonderful place to stay, right in the heart of everything.  When I was looking to take my kids on a  NYC vacation, I had trouble finding a room that would sleep all five of us comfortably in the vicinity of Time Square. I was so happy when came across the DoubleTree  Suites. Not only was it large enough for our family but we could have fit a couple more!

Rooms are bigger than most in New York. The best part of the room for me was that the sofa bed was in a separate room than the 2 Queen beds. So if you want to have privacy from your kids, easy enough! They have their own TV and you have yours. There are also two doors leading to the bathroom, one from the living room area and one from the bedroom which is convenient especially when others are sleeping.

It was my son's 6th Birthday and hotel was sent up a beautiful dessert wishing him a happy birthday from the staff. Before leaving to New York, I had ordered a birthday cake from Two Little Red Hens Bakery to be delivered to the hotel via courier. The concierge had no problem accepting it and getting it to me in my room.

There is a restaurant on site with lovely made to order omelets  etc, however that can be pricey when you have a large group. For some reason when we booked our room with the kids,there was a special that had breakfast included so we lucked out. But the other two times I stayed here with my boyfriend, we realized 70.00 for breakfast  for two, (tip included) was a little much.

All in all, it is our favorite place to stay but you have to book the whole weekend as they do not allow just a Saturday night stay.

05/03/14 | Link | Rating: 5.0
99. Sue W.
A great place in a perfect location!!  parked the car and never had to worry, lovely 2 room suite, so convenient to everything and the best breakfast on earth at the little cart right outside...I kid you not!!  Had the buffet breakfast on sat in the hotel but was not impressed...very slow, no pancakes, cranky hostess...But the BEST thing going in this place is Michael!!!!!  Woks at registration, smiling , sweet and really sent us to some great places!!  Give him a raise!! He deserves it!!  (but they should have free wifi...what is that about?)

27/01/15 | Link | Rating: 4.0
100. Michael F.
Great stay.
We ended up here last minute after the snowstorm kept us in newyork for an unplanned 3 days.  
The suites are large and perfect for a family of four.
Very clean rooms. Comfy beds. Very kind personnel: concierge helpful and reception willing to go that extra mile to make us comfortable.
Internet free in the lobby (the downside of the hotel) but in the rooms wifi comes for an extra fee.
The location is perfect, right on times square, close to pretty much anything you need. Subway station round the corner.
There's also a restaurant in the building but I didn't have a chance to try it.
The rooms are soundproof, never heard traffic nor neighbors.

11/01/14 | Link | Rating: 4.0
101. Bananers M.
The Doubletree Suites was fantastic place to stay in the city. What a wonderful experience, in a stunning hotel with an amazing staff. Great location, great service. Gorgeous views of Times Square. Clean, spacious suites. Family friendly. Easy parking. Could not have asked for a better stay in Manhattan. The front desk staff was exceptionally helpful and attentive, so many thanks to Maria and Jenny and Andrew Lichtenbaum for providing excellent customer service!  Will definitely come back again!!

13/09/14 | Link | Rating: 5.0
102. Orla O.
Absolutely love this hotel! Great location, staff are fantastic & love returning every year for my annual trip to New York.

I would recommend not to eat in the restaurant there, food was bad and we were the only people in there.

But that was only one bad experience we had in the 4 times we have stayed there.

04/12/13 | Link | Rating: 5.0
103. norma t.
My husband and I spent 5 days at the Doubletree.  It was wonderful.  The suite we had was great and the view was wonderful too.  Most of all the staff starting with those at the check-in desk and the concierge desk were ALL so very very helpful.  We had a little issue with our t.v. reception and even the man who came to fix it was great too.  The location of the hotel is fabulous and we  look forward to returning next year.
Jerry & Norma

26/10/14 | Link | Rating: 5.0
104. Luis R.
Pros:
Great location
Room size
Food
Gym
Security

Cons:
Construction noise in room next door (during my stay)
Construction in lobby (during my stay)
Cold room
Unfriendly guy at the baggage desk

Stayed here Jan 20th - 24th for 4 nights.  The location is great.  I was here for business and the hotel was less than a block from the office.  Very helpful considering it was freezing outside!  I didn't get out much on this trip due to the cold, but I've been to NYC many times before, so its not like I really missed much.

The size of the suite was great.  It had a living room with a pull-out sofa and a big screen TV and a separate bedroom also with a large screen TV.  

The food was amazing.  I had breakfast every day I was there and it was always good.  The Eggs Benedict with breakfast potatoes was great and the "American Breakfast" was good too.  Eggs always cooked just right.  

The gym was a good size too, as hotel gyms go.  I went at different times of the day an never really had trouble getting a machine or weights at all.

The security was pretty good too.  There was always somebody at the entrance checking for room keys.  Usually, hotels only do this after certain hours.  Here, it was done 24/7.

The downsides, although annoying, probably won't be enough to keep me away.  First, the lobby was under construction.  Not a big deal, but it would have been nice to see it because I heard it was pretty cool.

Next, there was construction going on in the room next to mine.  Normally, this wasn't a problem because they started at around 8 am and I was usually out of my room by then.  However, on the first morning, I didn't have to be at the office until noon, so I had gone out with friends the night before, my first night in the city.  This meant that I was dealing with a hangover and had to listen to the hammering next door for a few hours before heading out to work.  Now, it's not their fault that started work late that day and it's certainly not their fault that I had a hangover...  but it was just a bit annoying.

The bigger problem for me was how cold the room was.  It was one of the first things I noticed as I walked in.  So I turned the heat up a few degrees... no real change.  I ended up turning it all the way up to 80 degrees and nothing!  Top that off with the horrible draft coming in under the door and it was more than a bit uncomfortable.  I had to put the sofa cushions on the floor by the door to stop the draft.  And by the way, "draft" is an understatement... when they slid the check-out receipt under my door, the wind carried it half way across the living room!

The other annoyance I encountered was "Charlie" (I think that was his name if memory serves).  He was the guy that took my bags when I checked out.  I had to go to the office for a few hours and didn't feel like lugging my baggage around, so I asked if I could leave it the hotel.  Front desk referred me to Charlie... this guy looked like he hated his life.  Not a smile, a greeting, or any sign of friendly life.  I said "good morning" as I was raised to be courteous, friendly, and well-mannered... Charlie responded with a cold "how many bags and how long?".  When I came back for my bags a few hours later, Charlie was still there and still as disgruntled as he was in the morning.  Not the best way to end my stay there... but hey, I guess some guys just don't like having jobs.

I'd go back in a heartbeat... especially if my work location doesn't change.... can't beat a 2 minute commute!!

31/01/14 | Link | Rating: 4.0
105. William N.
- It's Zoo York, so it's EXPENSIVE, but worth it. All the thrills you expect of a hotel right in Times Square.

13/10/14 | Link | Rating: 5.0
106. Ritu D.
My friends and I stayed at Double Tree Suites in Times Square during our most recent trip to NYC (at the end of October). We chose this hotel for a variety of reasons, but the top two were a) location and b) the fact that it accommodated 5 people comfortably.

As you enter off of Times Square, you take an elevator up to the lobby. The doormen that we encountered at the bottom were always super friendly. The lobby was pretty and seemed big enough. There was a seating area in the middle with couches and some tables, a bar by the luggage storage, the front desk, a few bathrooms, and the concierge desk on your way to the elevators. We didn't experience any of the dining in this hotel, but they have 1 or two restaurants within the hotel, but IMO, you're in NYC - why eat in your hotel??? We got there well before checkin as all our flights got in early in the morning. They had a note on my reservation for early check-in if possible and I called en route from the airport, but unfortunately they just didn't have any rooms available. It's nice to know that they do have those options. The girl at the front desk took my name and phone number down and said they would call when one was ready. They called a few hours later while we were out and said we could go back or wait longer and get a higher floor. We decided to just take the room since we were in the area and could start doing other things - we would get views of the city from other touristy things, so we didn't care all too much.

They had 6 elevators that went up to the rooms, but there was always a big delay to actually get up or down. We were on a HHonors floor- not sure that actually meant we got - maybe just  that it had a fridge? The rooms were SPACIOUS for being in NYC! There was a door that separated the bedroom from the living room. Bedroom had 2 double beds and the living room had a pullout couch (and some more seating area). And there were two entrances to the bathroom, which had double sinks. There was a wet bar area in the living room, which was nice when we were all getting ready and had a sink outside the bathroom with an outlet and a big mirror. Our view wasn't too bad, we still looked down on the city a bit.

Unfortunately the temperature sucked. It was RIDICULOUSLY hot in the room and we set the temp all the way down when we left. When we came back, it was still SUPER hot. We finally called someone and maintenance came up and did something. It took a while, but eventually the room did end up cooling off a bit. And overnight, it hit the other extreme- FREEZING when we woke up, but I'm pretty sure one of the guys just put the thermostat down all the way. :-\

Housekeeping cleaned up pretty nicely. Lobby staff were pretty nice. We didn't use the concierge services. Overall, we liked our stay. It wasn't the best hotel we could have stayed at, but it was nice and location, space, and the fact that it accomodated 5 people was a huge plus.

05/12/13 | Link | Rating: 4.0
107. Sherena S.
Wifi is pricey but otherwise the stay is great! Has living room with pull out couch, TV, and desk. Bedroom pretty big! Had great view from window. Pretty much in the heart of Times Square. Lots of shopping and eating spots nearby. Has restaurant and bar inside hotel. Subways nearby.

02/07/14 | Link | Rating: 5.0
108. Barbara P.
My husband and I stayed for one night at this hotel.  I was impressed with the lobby and our room was nice.  It had a few issues, but we didn't say anything because we were tired and only there for a short time.  We spent time in the bar/lobby area before leaving town.  We left our luggage with the bell hop so we could explore the city after checking out.  I made quick friends with Justin and Alex at the bar.  They are top notch employees who are all about the customer experience.  First of all, I spilled my drink and Justin was quick to replace it. with no questions asked.  Instead of grabbing something to eat elsewhere, we decided to try your cheese plate!  Alex took our order, kept us informed and delivered it in a timely fashion.  It was all about customer service from these two guys.  Smiles, conversation and good service make an impression on me and that's exactly what I got!

Kudos to both of these great employees!

BTW--I'm the lady from California if you don't recognize the name writing this review!

26/10/14 | Link | Rating: 4.0
109. Lilly J.
Great  place for families. We had a double double plus a fold out couch for five people. A bed room and a living room and a view. Definitely the biggest room I've had in NYC. We had to ask for extra towels for our room of five girls/women, but all requests were met quickly. I definitely recommend this place for groups.

19/10/14 | Link | Rating: 4.0
110. Le B.
We had a great suite at a decent (by NYC standards) price.  We paid about $350 a night, booked about a week before, for a 2 room king suite.  It was comfortable and quiet, while still looking over Times Square.  You can't beat the location for Times Square and Broadway travel, but you are definitely right in the huge crowds the minute you step out the door.  Room service was lackluster, as was the bar, but there are plenty of great options just out the door.
Normally, I would say it was a 4 star stay.  Unfortunately, during our stay there was an incident that required the FDNY to respond in full force.  We could all faintly smell something in the lobby and elevators that lead to the exit.  The fire department was called and they came in full gear to investigate.  None of that is the problem.  The front desk was responding to questions about the event with "I have no idea, they will take care of it" and even when people started freaking out, there were literally crying kids and pacing adults, management made zero effort to calm the situation.  In fact, we couldn't get staff to make eye contact with us.  Not a great way to make guests feel at ease.

21/08/14 | Link | Rating: 3.0
111. Carissa M.
Excellent overall experience.  Stayed for seven nights so really got to know the hotel.  Terrific size rooms for NYC.  Really great place to relax and unwind.  We were there during a snow storm and didn't mind being in the room a good part of the day.  

For being in the heart of Times Square exceptionally quiet.  Never heard a neighbor and you can't hear street noise except for a siren here and there.  Even then, the sirens are greatly muffled.  

Felt very safe.  Doormen always checked to make sure those coming in the hotel showed a key card.  They got to know us so stopped asking which was nice.  But always saw them stopping other folks they didn't know.  

Staff was first class. We had a problem with a room service order and they immediately corrected it and comped item that had been missing.  Because of the snow storm we stayed an extra night and front desk staff went out of their way to accommodate us.  

The only negative.... Trash cans are really small so we were always overflowing them.  Seriously, so minor I had to write it to prove how great the overall experience was.

Highly recommend for those traveling with children.  

Would definitely stay there again.

28/12/13 | Link | Rating: 5.0
112. Jay V.
Terrible Customer service. Check out is at 12pm our room has not been cleaned and it is 2:02pm. See everyone waiting offered cookies they haven't even looked our way because we Complained. Never again will I give this place my service. I wish I could take away stars.

29/11/14 | Link | Rating: 1.0
113. Nancy P.
First off I booked the rooms on the spot because I showed up at the wrong doubletree....buyers beware there are 3 doubletree in Times Square!!!! So instead of switching my reservation, I had to book a new one on sight, because they have get this......different owners!!!! So that started the mayhem!!! No free breakfast, paid double the price of original reservation.  So the room was fine except for some dirty vents, hair in shower, and peeling wallpaper that looked like a rockband tore it apart.  Spacious yes, 4 stars not even close, 3 stars at best!!! And I had to ask for my cookie found security to be lacking to as we were two single women vacationing and they let just about anyone in the hotel.  Times Square is very shady at night and your safety is the absolute most important factor.  I did tell the head of security that no one once asked to see my room card... Enough said

28/02/14 | Link | Rating: 2.0
114. Troy J.
If you are visiting NYC, this is the place to stay. This hotel places you right in the middle of Times Square. There are unlimited sites, restaurants, people & possibilities to witness in this oasis of fun! Great for families or romantic adventures! Enjoy the Big Apple at the Hilton Doubletree.

15/03/14 | Link | Rating: 5.0
115. Kate S.
Beware!!!  The hotel is in a great location, but I got BED BUG BITES!!!' When I called to let them know so that they could treat the room I was informed that "no one else had complained" and that there were already people in that room after we left...sort of implying that I was lying or making it up.

19/02/15 | Link | Rating: 1.0
116. Kirk K.
The rooms and front-desk staff were fine...The food was below average and very pricey...I understand it's NYC but $37 for a NY Steak that was thin and overcooked is absurd...My problem came when I checked out after 5 nights (in NY for Business) at 11 am and took a cab to LaGuardia where I realized I had left my wedding band in the bathroom. There were 2 Asian housekeepers outside my room when I was leaving who asked if I was checking out to which I replied yes. I immediately called (1 hour after checkout) and gave the info to a woman who took my cell # and said she would call me back...yeah, that call never came. I called again when I got home to Dallas and the girl that answered told me there was nothing on the found items log but I should call back the next day between 9-5.  Which I did and gave the info once again to a different woman who also took my cell #. She did call back to tell me the housekeepers said there was nothing left in my room...Granted it was my fault for stupidly leaving it but gosh what's up with the thievery???

06/03/15 | Link | Rating: 2.0
117. Joy C.
Carta Travel Connection, LLC wants to say thank you to Danny, Jake, and Giovanna for the amazing service you've provided not only our clients, but also us. Working with the staff is a breeze because y'all take care of everything. The services provided are top notch and we will continue to recommend the DoubleTree Suites Times Square to clients. For the location, value, and service you can't go wrong. Thank you again for working with us to provide memorable trips to our amazing clients!

22/11/14 | Link | Rating: 5.0
118. Jaycee T.
The hotel itself is very nice. It's centrally located in the middle of Times Square so location is awesome. The beds beds are comfortable and we had a corner room with a great view. We were originally located in room 4303, top floor, corner room, really cool. However, we woke up at about 5am the next morning to a really bad leak in the ceiling. Water was dripping down for hors and soaked through the ice bucket, towels and got all over the carpet. My boyfriend and his sister went down to the front desk to notify them of the situation and the concierge there was very rude and not accommodating at all. He offered us free breakfast just for the next day and we would be moved to a room on the 12th floor with no view. The technicians that came up to see the leak actually offered us free breakfast the rest of our stay. Sadly, the downfalls don't end there. We were moved to a similar room on the 26th floor and there is a rattling noise every time the air is on and the shower drain was messed up and we had to just take it out completely. Not only that, I had left something in our old room and called to ask if anyone had found anything and the lady said she would Chen with house keeping in the morning and give me a call. And of course, I received no call. If I were to rate the establishment on its own it would've received a much higher rating but I expected much more from the customer service.

10/12/14 | Link | Rating: 3.0
119. chris m.
Decent hotel for those traveling with children. Rooms are spacious, but unexciting and pretty plain. The location is smack in the middle of Times Square which is either good or bad, depending on your perspective. The staff are relatively pleasant, but the doormen are HORRIBLE! Not one time during my eight night stay (30+ entries/exits) did a doorman open a door for me. This was probably because they were never there?! They were ALWAYS inside the lobby chatting with the female Concierge(s) or upstairs in the main lobby, walking around. Why are they even employed in the first place and where was the supervision?

15/01/15 | Link | Rating: 3.0
120. Tommy T.
Good hotel in prime Times Square location. Stayed here recently because we had tickets to a Broadway show. This is a very busy property with lots of tour groups coming in and out-which initially concerned me but they did a good job of managing the high volume of people. The rooms are big too-total plus for 2+ travelers. Each room has a living room w/fold out bed and separate bedroom. Rooms also have coffee makers, small fridge and microwave. If I ever have to stay in Times Square again (I hope I don't) I would definitely stay here again.

11/01/15 | Link | Rating: 4.0
121. Stephen A.
The Doubletree Suites @ Time Square is where I primarily stay when I visit New York.

I say primarily because I have had to stay at other hotels, but none have impressed me as this place.

First of all, I must say that the new lobby is so much more spacious and inviting. I always thought that the old lobby was quite drab and businesslike. I guess the Hilton Hotel touch adds quite a bit more panache to this wonderful hotel.

You can't beat the accessibility and the view. As long as you aren't averse to staying at a place that when you depart and step out onto the street  that you are immediately greeted by the massive hustling and bustling crowd and traffic, this is the perfect place to stay if you want to get an introduction to New York City life in just a few steps.

The view from the hotel is nothing short of amazing. Time square, and all of the billboards and lights is great for people watching for hours until it's time to tour the city.

The hotel staff is marvelous. From the moment you check in and throughout your stay, their attitude, courtesy and helpfulness is marvelous.

About the only downside to this hotel is that because it is situated at a junction point of traffic, you must allow for and factor in additional time if you are trying to catch a flight ouf.

I still remember the time that I got stuck at JFK because I missed my departing flight during Thanksgiving weekend. Won't make that mistake again.

Otherwise, nothing says Welcome to New York City, than this hotel IMHO (In my humble opinion).

10/07/14 | Link | Rating: 4.0
122. Emily C.
The experience was great as is most Doubletrees and the location is alright.

Clean hotel, had a room with 2 Queen beds which may be a tad crowded if you are staying here with 3-4 people.

Location: Contrary to its name (which says Hilton Times Square) - it's a subway stop away, which isn't too far, about a 10 minute walk (WHICH SEEMED LIKE AN ETERNITY IN THE BLISTERING COLD :() Comparing this to their Midtown East location, I like the OTHER alot more as it is closer to the subway lines that take you more around the city. To get to most other parts of the city from this location, you have to transfer. The location is pretty safe. Not that many great food options around here, def should take public transit for that!

This hotel ONLY has 2 small elevators. And I think this hotel is at least 15 floors? Try to get a lower floor to avoid waiting for the elevator too long.
We tried to take the elevator during checkout time (around 11 AM) and there was a LONG line out front waiting to use the elevator. @_@. Thankfully we were just on the 4th floor and was able to walk down. Not sure how long it took others wait to come down. Kinda ridic for a nicer hotel.. Otherwise, it was great.

==EDIT- I just read there were 6 elevators? Were they in the back or side somewhere? Did I miss 'em? My review still stays a 3 - 3.5 though)

21/01/14 | Link | Rating: 3.0
123. Mark S.
Perfect hotel for a weekend in Times Square. Close to everything in the entire world. Everything. Highlight is the brighter than the sun sign with strobe lights flashing all night long in our room.  Our room got brighter when we turned off the lights. Such fun!

02/04/15 | Link | Rating: 4.0
124. Scott H.
I will start with my main complaint....no free wifi.  Sorry if you pay almost $500 a night for a hotel anywhere in the world today the least you can expect is free wifi to be able to check in on facebook, but seriously I have stayed in $80 a night dives that give you free wifi, in today's world it is essential.

Now for the other little issues that stopped me giving 5 stars:

The guy at bag drop was quite grumpy and it was a little off putting.  In Australia we don't generally tip and as this was my first overseas trip I was not sure how much and when I asked him he snapped "I just work here do what you want".... thanks heaps mate.

The bathrooms could use a little up dating- the shower leaked a little and if you weren't careful with the flush on the toilet it would keep running, but these are all things you can live with nothing compared to no free wifi.

Everything else was just amazing, all the other staff were helpful, friendly and happy- got to say a huge thank you to the staff at the concierge desk.  The rooms were cleaned and well cleaned, nothing was a bother for the staff.

The beds, including the sofa bed were very comfortable.  Just what the doctor ordered after a long day of exploring this great city.

ok all in all this was a great place, great location, great rooms- add free wifi and it would be perfect.

29/10/14 | Link | Rating: 4.0
125. Boop B.
It's not a bad hotel, but I didn't think it was too fancy. We had no view. Instead, we got the back alleyway and the old rustic building as the view. But I guess that's not too important.

Beds are comfy. Room is spacious. Bathroom was clean. Service is great. Since I'm out of state (and can't really compare hotel prices), I'd say $200 is pretty steep for a hotel that seems to offer what a $100/night hotel offers.

Ohwell. At least I slept decently and nobody came to kill me.

21/06/14 | Link | Rating: 4.0
126. Gina T.
Paid $400/nite plus taxes and stayed in a pretty run down facility.  What can you expect in one of the most tourist ridden parts of the country?  

Yeah, it was expensive and dirty and old, but on the other hand, you're next to everything, including the subway right outside the door.  

Try to get a room on the highest floor since the street noise can be pretty loud.  Also, the curtains don't quite block out all the flashing lights, so if lights keep you up, ask for a room that doesn't face Times Square.

Breakfast is $28 for a typical buffet which includes, cereal, pastries, eggs, sausage, and an omelet station.   Food quality is just mediocre, so unless you have no other options, save yourself money and have breakfast in town.

05/08/14 | Link | Rating: 2.0
127. Gabby D.
BEAUTIFUL...... the view from your window the room itself the concierge, I think this hotel has the full package when it comes to customer satisfaction. And the fact that I stayed here on a snowy day made my scenery all the better. Its a bit pricey but you'll enjoy your stay. FYI all of there rooms a re suites (duh you can tell by the name right). Unfortunate I didn't capture any photos to show you.  But the bed and sofa were both comfortable, the kitchenette and dinning room was a awesome add on.  I can ramble but its and awesome establishment. And they discount our parking if need. If the moment persist I do plan on visiting this Hotel again.

04/02/15 | Link | Rating: 5.0
128. Ashley K.
Stayed here for 5 days, 4 nights during the first week of November 2013.

We arrived early, before check-in, but they were extremely busy and our rooms weren't ready so we had to wait. We left out bags with the bag check (it was packed!) and walked outside exploring the MANY shops in the area. We returned a bit early to see if our room would be ready ( it wasn't). We sat in the lounge and watched TV and enjoyed their complimentary cookies.

One of our two rooms were ready so we all hung out there, the room was very spacious with a nice view! Quick bed bug check and there were none to be found.

-1 star because our second room was not available PAST check in time. We had to follow up with the front desk 3-4 times. + the rooms were expensive. research ahead of time to get good prices, yikes.

19/04/14 | Link | Rating: 4.0
129. Jordan R.
I stayed here on a recent work trip to New York City.

This hotel isn't near Times Square: it is IN it. That can be wonderful or awful depending on your preferences. I liked being able to catch the subway easily and enjoyed being close to Broadway. I even enjoyed being surrounded by lots of people and noise 24/7. However, catching a cab took a while (most that drive through Times Square already have passengers) and it takes a lot of time to locate decent restaurants away from the chains. I'm still having nightmares from when I accidentally walked past Guy Fieri's place *shudder*.

The hotel room was spacious and clean. I had great views of Manhattan and was removed from the noise, so sleeping was easy even with the hustle and bustle below.

I did have a few gripes on this hotel:
- the lobby felt like a nightclub and blared loud music 24/7, even during breakfast (no amount of coffee can prepare you for house music at 7AM)
- the service was pretty awful, although I find this is common for a lot of Times Square hotels. Maybe the employees know the place will be busy regardless so excellent customer service isn't as vital? As an example, I had work-related packages delivered to the front desk and requested they be sent to my room. It took over 4 hours to receive them, even with reminders to management that I was waiting
- the value for the price (again common for Times Square hotels) is non-existent. The room was expensive at well over $300/night and didn't come with free wifi

18/11/14 | Link | Rating: 3.0
130. Jeff L.
Wow...
I am a researcher! I won't buy toothpaste (at times) without making sure I'm getting the best at the right price point! So, when planning my families first ever getaway to the Big Apple I was gonna do it RIGHT!  If your looking for complete and utter perfection; then just go ahead and book a luxury suite at the Trump Tower or the Plaza, that would be easy if you don't mind dropping $3-5K! But the real strategy is how can YOU get the MOST bang for your dollar!?
Here the Doubletree Suites in Times Square rules! For usually under $300 you can have TWO rooms (and we have three kids) central to everything, great pricing for valet parking, and clean rooms with outstanding and friendly service right in Downtown Gotham!
Upon elevator arrival to check in on the third floor Daniel and another wonderful lady took amazing and personalized care of us!  It was early and our room wouldn't be ready till that afternoon but they checked us in with a smile and secured our luggage and off we went to explore!  (btw; insider secret here; if you EVER need any advise on which Broadway or off-Broadway musical, show, or performance to see just spend a few moments with Daniel! He is gifted in making personalized suggestions based on his conversations with you! He see's a show a week and has been working here for many many years!)
We were blown away with a room on the 41st floor!! Overlooking the blinking and glimmering lights of Times Square at night! Two rooms allowed us to tuck the kids in and Mom and Dad to have a nightcap and watch a show before retiring ourselves.  The beds were heaven, the bathroom super clean and amazing shower and water pressure!  Surprisingly, even though almost every hotel now sports flat screen TVs this was one of the FIRST to really have HD!
Excellent value, free Wifi (just ask), close to EVERYthing, and oh ya...you get complimentary warm gooey chewy thick delicious chocolate chip cookies at check-in..just sayin!

26/11/14 | Link | Rating: 5.0
131. Scott R.
The hotel front desk staff is friendly and helpful.  The location is excellent.   The maid service is wonderful.

The reason for the low stars?  THE ABSOLUTE WORST CONCIERGE SERVICE EVER!!!!!!!  

A concierge is suppose to be engaged with the guests, pull out maps to show you where things are,  have options and opinions on restaurants, know opening and closing times of local attractions,  and they are suppose to enhance your stay.  However, I interacted with the concierge 5 times,  and only 1 time out of 5 was helpful.   The other 4 times were disasters. Here are some examples:

1. I asked them for a pizza place.  The young man didn't know if any were open  except Rays. I'm from Ny, and Rays is ok,  but there are 50 pizza places within a few blocks, yet he didn't know a 2nd option for an open pizza place at  11 pm?

2.  We had tickets to a play.  I asked the concierge for a cheap diner, I specifically asked for one that was regularly priced. I didn't want to pay 25 dollars for a burger (typical Time Square prices). I knew a diner on 9th, but I took her recommendation,  and she sent my party to the Brooklyn Diner WHICH is exactly what I told her I didn't want. We ended up leaving after looking at the menu for a few minutes.  Burgers there are around 25 dollars.   Because the concierge wasted our time,  we ended up only having time to eat fast food before our play.  

3.  Car service.  I asked for the concierge to arrange for car service to LGA for me.  She told new there is none and you have to take a cab. WHAT? I'm from NY, of course there are car services to airports! !!!!!!!!!!!

If you stay here,  plan to do all the research for your trip. If you are not from NY you will be at a disadvantage, and may have a difficult time navigating around the city. Again, the hotel is in a great location,  clean, and reasonably priced,  but in my experience  the concierge at the Marriott across the square is far more helpful.  This is again my opinion,  but a good concierge in NYC can really make the city come alive.  NYC is so much more than the chain restaurants you find around the square, and a good guide can point you to all the off the beaten track sites and restaurants.

As a side note,  equally disturbing is that Thursday night and Friday night,  I returned to the hotel after 11 PM and there was no security in the lobby to check room keys.   This is a  bit disturbing because Time Square is so crowded on the weekends,  anyone could just walk in off the street.

10/04/15 | Link | Rating: 2.0
132. Alberta H.
We visited in November and stayed in room 2305. A corner room that is considered an upgrade because of the Times Square view. These rooms are not large by normal standards but I'm sure that for New York sizes they are considerable. The views were good. The room was passably clean but for having just undergone a major renovation a couple of years ago, our room already needed a face lift. The bed skirt was torn, marks on the walls, minor tears in wall paper, etc. and what is up with no under the sink storage! It looks like a cabinet with doors but nope, they are fake! What a waste of valuable storage space! Room includes 2 tvs, hairdryer, coffee maker, mini fridge, all the things we have come to expect from a hotel. Service at the front desk was friendly, same at the bar, but holy inlfation! Ordered a bottle of hob nob Cabernet (approx $12-$15 at the liquor store) $60! And that's not room service I carried the bottle to my room myself! So don't drink in the bar go down the street to find something more reasonable! Keep the fan in your room running to drown out street and hallway noise, but beware that the thermostats are not helpful you will either freeze or roast no matter what temperature you set it to. Maybe white noise machines would be a nice touch.

A quick note, there was a fire during our stay and the intercom system was impossible to understand in our room. Unless you were standing in the hallway while they made the announcement there was no way to know if you needed to evacuate or what. I find this extremely terrifying as 23 floors is a lot of steps for grandma and we didn't know if we should start down them or not. Seems like very poor disaster preparedness to me. The fire was nothing and the front desk told us to stay put, so alls well that ends well but they should consider a better intercom system!

10/12/14 | Link | Rating: 3.0
133. Kathy B.
The service was great !!

Thanks Kathy

20/04/15 | Link | Rating: 5.0
134. Kristin C.
My family always stays here when we visit NYC as a group.  This hotel offers a great value for its location.  It is right in times square across from the TKTS booth and so close to many subway entrances.  The rooms have always been simple yet clean and comfortable.  It is definitely one of the best-value hotels in NYC.  If you are going to be out-and-about all day, and are looking for a central place to stay in NYC, I highly recommend the DoubleTree Suites in Times Square.

Last but not least, I love their signature DoubleTree touch; they greet you with freshly-baked chocolate chip cookies upon check-in.  More hotels need to add this to their welcome repertoire!

15/06/14 | Link | Rating: 5.0
135. Tracy P.
Awesome hotel, great location right in the heart of Times Square.  Front door is next to a theater which can be busy when getting into out of hotel during show times.  1 bedroom with 2 beds and a room with sleeper sofa was awesome.  Warm cookies upon arrival and leaving.  Only negative was we had to keep our car there 2 hrs past the 24hrs, therefore we had to pay for another full 24 hrs at $60.  Would have been nice is they pro rated it.

20/04/15 | Link | Rating: 4.0
136. Ms. M.
Stayed Here For Vacation in NYC. Great Customer Service.  Great Location, But The Rooms Weren't That Great. Moldy Shower,  Outdated Interior. Our Room Didn't Get Cleaned Everyday. Overpriced Room Service.

02/03/15 | Link | Rating: 2.0
137. Kelly G.
I have no complaints. It was an awesome hotel with a beautiful view of Times Square! The room was spacious and clean. The staff was very friendly.

20/05/15 | Link | Rating: 5.0
138. Tim F.
Awesome location and spacious rooms. What's not to love.

I stayed here on my last two visits to the Big Apple. You'll be right in the middle of Times Square. The staff is friendly and the hotel feels secure.

On both visits I had awesome views. I'm not sure there is a bad view in this building.

Would highly recommend this location and this is my hotel of choice in NYC.

24/01/15 | Link | Rating: 5.0
139. Shari S.
While visiting Manhattan last month, we stayed in two separate hotels, and were very excited for our stay in this one. As HHonors Gold members, we were looking forward to a wonderful experience. Unfortunately, this didn't happen. Of course they were very busy as it was Christmas time, but this does not excuse the multiple issues we experienced.

First, upon check-in, we were immediately given a very hard sell to join the Hilton Grand Vacations Club. When we stated that we weren't interested, the gentleman continued to push, going so far as to insult as by stating that we're just wasting money paying to stay at Hilton properties. Seriously?

Secondly, when we received our room, we went in & it was obvious that either someone had checked into that room then subsequently left, or the room was just extremely dirty. There was hair on top of the mattress, in the sink, and all over the bathroom. And I don't mean one or two, I mean somebody was having a serious shedding moment.

We were moved to a second room, where we settled in. Upon trying to wash my face, I immediately noticed that the sink was barely draining at all -- as in, I couldn't even wash my face without the sink filling. I called down & Maintenance was sent up. The gentleman first tried to clear the drain using simple tools, then told us that it was worse than he originally thought. He came back several minutes later with some significant machinery, and had to tear apart the sink and remove quite a bit. Even he was surprised that housekeeping hadn't noticed that the sink didn't drain -- and I'm left wondering exactly how well they cleaned it, to not notice it, or were they simply too lazy to report it?

And the rooms themselves look very tired -- peeling paint, doors & walls badly in need of painting, dated fixtures, etc. I realize it's a busy property, but Hilton still has standards, and this property isn't meeting them.

We were also surprised by the staff members here. We travel quite a bit, and are accustomed to being greeted when entering and leaving a hotel, being met with a smile when we approach the front desk, etc. The staff here acted as if they'd rather be anywhere but there. Again, I get that they were busy, but this is simply unacceptable.

Overall, we were very disappointed with this stay. It didn't ruin our trip by any means, but we certainly would not stay here again, and are seriously considering our options as far as switching our loyalty to a different hotel chain, as Hilton appears to be significantly lowering their standards.

25/01/15 | Link | Rating: 2.0
140. Dave W.
Where else in New York can you get a sometimes affordable, reasonably spacious and well appointed two room suite, with a beautiful view of Times Square? If you need a hint, I am disappointed in you. The answer is nowhere!

Make sure you specify a room with a view and use the $20 trick or your Hilton uber-status to get one. Otherwise, you might have a view of a brick wall. You have been warned.

Finally, they accept Hilton points and you can stay for FREE. FREE. FREE.

I love NYC

30/01/15 | Link | Rating: 4.0
141. Ray W.
If you want to stay in times square this is a really great deal.  one of the more affordable stays and the views are pretty good if you get a room facing times square.  I loved the cookies.  I didn't actually eat in the restaurant but the room service wasn't bad at all.  I mean it's NYC so you can get a meal in a lot of different places relatively easily.

Overall it's affordable.  Be wary though times square is not like it used to be things shut down pretty early it seems now, so in the summer this is cool in the winter when it's freezing this sucks.

10/03/15 | Link | Rating: 5.0